2008 MERCEDES-BENZ GL-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
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Complaints Reported
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Complaints by Component
STEERING
28 complaints
The contact owns a 2008 Mercedes-Benz GL450. The contact stated that upon starting the vehicle, there was an abnormal shaking coming from the engine while attempting to steer the vehicle. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed, and the contact was informed that the power steering reservoir and the power steering lines were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 196,000.
Aug 19, 2025
At slow speed it’s hard to turn. Steering fluid is fine
Apr 30, 2022
The vehicle has a steering problem resulting from the pin.
Sep 30, 2021
STEERING WHEEL DON'T WORK PROPER WAY HOW SHOULD BE. STEERING WHEEL GETTING FROZEN WHEN IS VEHICLE DRIVING.NHTSA CAMPAIGN ID # 08V682000
Dec 09, 2019
SINCE DEC 2017 THE CAR PRESENTED STEERING PROBLEMS AT SLOW SPEEDS, LOSS OF POWER AND HARD TO TURN. TOOK IT TO THE DEALERSHIP THAT INFORMED ME THAT THERE WERE NO ISSUES. I DID FIND IN THE GLOVE COMPARTMENT A RECEIPT FROM A PREVIOUS OWNER IN WHICH THEY REPLACED THE POWER STEERING COMPONENTS IN LATE 2016. IT SEEMS THAT THIS IS A RECURRING ISSUE WITH THE CAR BASED ON THE MANY REPORTED INSTANCES ON THIS WEBSITE.
Nov 06, 2018
+ 23 more complaints for this component
SUSPENSION
6 complaints
THE AIRMATIC SUSPENSION HAS FAILED, THE TRUCK IS SITTING LOW THE AIR COMPRESSOR BLEW INTO PIECES FROM WORKING TO HARD. THIS IS A BIG PROBLEM WITH MERCEDES AIRMATIC SHOCKS ON MANY DIFFERENT MODEL... PLEASE HELP US ,THIS SHOULD BE A RECALL.. I ONLY HAVE ABOUT 45000 MILES ON MY TRUCK.
Nov 24, 2018
8/30/16 REPLACED RIGHT FRONT AIRMATIC STRUT.SUSPENSION KEPT DROPPING. 8/1717 AT TIMES,AFTER CLOSING DOOR,AIR ESCAPES AND SUSPENSION DROPS. DEALER CHECKED CODES AND NOTHING. SUSPENSION CONTINUES TO DROP WHEN DOOR CLOSES. CAN HEAR AIR ESCAPING. NOT EVERY TIME, BUT 3 OUT OF 4 TIMES
Aug 27, 2017
AIRMATIC SUSPENSION COMPONENTS CONTINUE TO FAIL ON THIS VEHICLE. AIRMATIC AIR PUMP WAS FIRST REPLACED DEC 2013 AT 71,000MI. FRONT SUSPENSION AIR SPRINGS FAILED AND SUSPENSION STRUTS HAVE BOTH BEEN REPLACED, OCT 2014 AT 85,000 MI. REAR SUSPENSION AIR SPRINGS FAILED AND HAVE WERE REPLACED, JULY 2015 AT 101,600MI. AIRMATIC AIR PUMP WAS REPLACED AGAIN ALONG WITH THE SUSPENSION VALVE BLOCK WAS REPLACED , NOV 2015 AT 107,300MI. AFTER DISCUSSION WITH DEALERSHIP THEY ONLY WARRANT REPAIR FOR 12 MOS AND INFORMED US THAT MERCEDES DOES NOT HAVE RECALL OR PROVIDE CUSTOMER SUPPORT TO REPLACE THESE ITEMS UNLESS PAID FOR BY CUSTOMERS. FRONT AIR SPRINGS DEFLATED DURING TRIP DRIVING AT HIGHWAY SPEED , SUSPENSION DROPPED DOWN AND HAD TO PULL OVER. HAD TO DRIVE VEHICLE TO DEALERSHIP WITH SUSPENSION DROPPED DOWN ON FRAME STOPS. BECAUSE OF HIGH COST GETTING REPAIR AT MERCEDES DEALERSHIP, REPAIRS WERE MADE BY OTHER SHOPS AS THEY CHARGE HIGHER PRICES FOR REPAIRS.
Jan 26, 2016
GL550 SUSPENSION DROPS - MALFUNCTIONS EVERY YEAR (SUMMER TIME IN TEXAS) MY GL550-2008 WAS ABOUT 1 YEAR OLD IN AUGUST 2008) WITH 21K MILES. I WAS PARKED IN THE LOCAL LOWE'S PARKING LOT. WHEN I CAME BACK FROM THE STORE, THE CAR BODY WAS SITTING DIRECTLY ON THE TIRES. IN ORDER TO GET HOME, I USED THE FLOOD LIFT. THE CAR REMAINED LIFTED AFTER USING THE FLOOD LIFT FOR ABOUT A MONTH. A MONTH LATER WE WERE ON A ROAD TRIP AND WE PULLED OVER TO GET GAS AND IT DROPPED AGAIN. AGAIN WE USED THE FLOOD LIFT UNTIL WE COULD GET HOME. WHEN WE GOT BACK WE SCHEDULED A REPAIR APPOINTMENT. IT WAS DIAGNOSED BY THE DEALERSHIP AND THEY REPLACED THE AIR SUSPENSION COMPRESSOR. LESS THAN A YEAR LATER (MAY 2009) AT 33K MILES IT HAPPENED AGAIN. AGAIN I HAD TO USE THE FLOOD LIFT TO RAISE THE CAR BACK UP. I TOOK IT BACK TO THE DEALERSHIP BUT THEY COULD NOT DUPLICATE IT. AGAIN IT HAPPENED IN APRIL 2010 AT 49K MILES. THE DEALERSHIP DIAGNOSED AND REPLACED THE ENTIRE STRUT ASSEMBLY-LEFT FRONT AIR SUSPENSION. IN OCTOBER 2010, 54K MILES THE RIGHT FRONT DROPPED. I USED THE FLOOD LIFT TO RAISE THE CAR. I WAS IN THE GARAGE. THE GARAGE DOOR WAS CLOSED. WHEN I GOT OUT OF THE CAR I COULD HEAR HISSING FROM THE RIGHT FRONT SUSPENSION THAT SOUNDED LIKE A LEAK. WHEN I TOOK IT TO THE DEALERSHIP, AGAIN THEY COULD NOT DUPLICATE IT AND SENT ME ON MY WAY. ONE WEEK LATER IT HAPPENED AGAIN. THE DEALERSHIP AGAIN REPLACED SUSPENSION. THIS ISSUE SEEMS TO HAPPEN EVERY YEAR IN THE SUMMER. I BELIEVE THE HYDRAULIC SEALS USED IN MERCEDES BENZ AIRMATIC SYSTEMS MELT OR SOFTEN IN THE TEXAS HEAT CAUSING THE PARTS TO FAIL/LEAK. IT IS UNSAFE AS IT LEFT US STRANDED WITH CHILDREN MANY TIMES.
Aug 17, 2015
I BELIEVE THIS IS A FAULTY PART. I HAD 31,000 MILES ON THE VEHICLE WHEN THE FRONT AIRMATIC WENT OUT. NOW THE BACK IS GOING OUT AT 50,000 MILES. THE FIRST TIME I TOOK IT IN THEY SAID IT'S NOT IF IT WILL GO OUT IT'S WHEN. SO I BELIEVE MERCEDES BENZ KNOWS THEY HAVE PROBLEMS WITH THIS AND WE ARE PAYING FOR BAD PARTS. I BELIEVE THIS PART SHOULD BE RECALLED BECAUSE THEY KNOW THEIR IS A PROBLEM.
May 20, 2015
+ 1 more complaint for this component
UNKNOWN OR OTHER
4 complaints
UNKNOWN
May 20, 2025
WHEN YOU ARE DRIVING THE CAR IT SHAKES THE ENTIRE CAR. IT DRIVES NORMAL FOR A WHILE AND THEN IT SHAKES AGAIN. IT HAS NOT STOPPED. *TR
May 11, 2020
THE TRAILER HITCH HAS BEEN RECALLED NHTSA CAMPAIGN NUMBER 08V242000 : MB RECALL # 2008-050004 MB TECHNICAL SERVICE BULLETIN # 2008050004C. MERCEDES BENZ (CHRISTIAN TREIBER VP CUSTOMER SERVICE THRU ERICK [LAST NAME REFUSED] EXECUTIVE REFERRAL MANAGER) HAVE IN WRITING DENIED MY REQUEST TO RECOGNIZE THE NEED TO REPAIR MY TRAILER HITCH ACCORDING TO THEIR RECALL AND TSB DENYING THAT THERE IS A RECALL.
Jul 15, 2018
MERSEDES BENZ CUSTOMER SUPPORT AND BONITA SPRINGS DEALERSHIP FL REFUSED TO DEAL WITH RECALL NHTSA CAMPAIGN ID 08V242000 MB CAMPAIGN 2008050004 BECAUSE RECALL WAS NOT LOGGED AGAINST VIN # AND REFUSED TO LOG AGAINST VIN DESPITE SEEING RECALL LETTER WHICH DESCRIBES PROCESS AND SEEING ENTIRE MB SERVICE BULLETIN. TRAILER HITCH HAD BEEN INSPECTED BY MB MECHANIC AND DETERMINED TO BE AFFECTED TRAILER HITCH AND THAT RECALL HAD NOT BEEN COMPLETED. THE RECALL WARNS THAT TRAILER HITCH SHOULD NOT BE USED FOR ANYTHING WHICH DESTROYS MY PURPOSE FOR PURCHASING THE VEHICLE. I WOULD LIKE SOME COMPENSATION FOR THIS AND THE RECALL COMPLETED AS SOON AS POSSIBLE.
Mar 12, 2018
SERVICE BRAKES, HYDRAULIC
4 complaints
The contact owns a 2008 Mercedes-Benz GL450. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) and the contact had the vehicle towed to a local dealer. The contact was informed by the dealer that the recall repair could not be performed until the rear brake lines and a transmission diagnostic test was performed. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. Additionally, the manufacturer was made aware of the issue and was unable to have the dealer complete the recall. The contact had not experienced a failure. Parts distribution disconnect.
Dec 28, 2023
The contact owns a 2008 Mercedes-Benz GL450. The contact stated that the vehicle had been at the dealer for almost two months. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Aug 22, 2022
The contact owns a 2008 Mercedes-Benz GL320. The contact received recall notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The local dealer was contacted and informed the contact that they could only repair the vehicle after a month. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Aug 16, 2022
I CAME OUT OF THE SHOPPING MAUL INTO THE PARKING LOT, ENTERED INTO THE CAR AND PUT IT IN REVERSE. THEN L PRESSED THE BRAKES TO STOP THE VEHICLE AND GO FORWARD, BUT THE BRAKES WOULD NOT STOP THE CAR. THE CAR KEPT GOING BACKWARDS AND L KEPT PRESSING THE BRAKES WITHOUT ANY RESULT. THE CAR SMASHED INTO 4 PARKED VEHICLES AND STILL DID NOT STOP. I ATTEMPTED TO PUT IT IN NEUTRAL TO STOP IT OR SLOW IT DOWN, BUT FINALLY THE CAR STARTED GOING FORWARD AND L PRESSED THE BRAKES MULTIPLE TIMES, BUT THE CAR STILL DID NOT RESPOND AND KEPT GOING FORWARD AND SKIDDING AND EVENTUALLY SMASHED INTO A TREE AND STOPPED. L HAVE CONTACTED MERCEDES, BUT THEY ARE YET ACT. THE CAR POWER STEERING WENT OUT 3 DAYS BEFORE THE ACCIDENT AND WAS JUST REPLACED THE DAY BEFORE THE ACCIDENT. THERE HAVE BEEN SEVERAL COMPLAINTS WITH THIS MODEL AND RECALL ON THE POWER STEERING. I HAVE INCURRED OVER 35,000 DOLLAR DAMAGE TO THE VEHICLE AND OTHER VEHICLES AND NEED MERCEDES BENZ TO STEP UP AND FIGURE OUT WHY THE CAR KEPT ACCELERATING DESPITE MY APPLYING THE BRAKES. *TR
Apr 03, 2012
ENGINE
3 complaints
The contact owns a 2008 Mercedes-Benz GL450. The contact stated while driving approximately 10 MPH and approaching a stop light, an unknown "malfunction" warning light illuminated. The contact attempted to veer to the side of the road but noticed that the steering wheel had lost power steering functionality. The contact then forcefully steered the steering wheel and veered into the right turn lane. The contact turned off the vehicle and turned on her hazard lights. Upon restarting the vehicle, the contact noticed that the power steering functionality had not returned. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 08V682000 (Steering). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Apr 21, 2022
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ GL450. THE CONTACT BOUGHT THE VEHICLE TWO MONTHS AGO. WHILE DRIVING, THE VEHICLE SHUT OFF SUDDENLY. THE VEHICLE HAD TO BE TRAVELING AT A HIGH RATE OF SPEED IN ORDER TO BE COASTED SAFELY TO THE SIDE OF THE ROAD. THE CONTACT CALLED FERGUSON SUPERSTORE (1601 N ELM PL, BROKEN ARROW, OK 74012, (918) 258-1800) AND WAS INFORMED THAT THEY DID NOT HAVE THE TOOLS TO CHECK A MERCEDES-BENZ AND ADVISED THE CONTACT TO CONSULT WITH A MERCEDES DEALER. THE CONTACT WAS CURRENTLY SCHEDULING AN APPOINTMENT WITH A MERCEDES DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Dec 04, 2018
THE CAR BROKE IN THE MIDDLE OF THE 45 MPH ROAD IN A VERY DANGEROUS INTERSECTION. TOWED THE CAR TO DEALER AND THEY TOLD ME THE ENGINE IS COMPLETELY DAMAGED AND NEED TO BE REPLACED. THEY TOLD ME THE TIMING CHAIN GOT LOOSE AND WILL COST ~$15K TO REPLACE THE DAMAGED ENGINE.
Oct 31, 2015
SEATS
3 complaints
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE REAR SEAT POWER CONTROL BUTTON FAILED TO LOCK THE SEAT IN PLACE. THE CONTACT MENTIONED THAT THE CONTROL STILL HAD THE ABILITY TO MOVE THE SEAT FORWARD AND BACKWARDS. THE DEALER STATED THAT THE SEAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Nov 14, 2014
I WAS PARKED IN A PARKING LOT GETTING INTO THE CAR AND THE PASSENGER SIDE ADAPTIVE HEAD REST RELEASED. THIS IS DESIGNED TO PREVENT WHIPLASH BUT DEPENDING ON THE FORCE IT RELEASED AT (IT'S MECHANICAL NOT AN AIRBAG) IT COULD CAUSE INJURY. THE VEHICLE SMELLED AS IF AN ELECTRICAL COMPONENT HAD MELTED. I TOOK IT TO THE DEALER WHERE I WAS TOLD THERE WAS A SHORT IN THE WIRING IN THE FRONT SEAT THAT TRIGGERED THE MALFUNCTION. THE SEAT HAS TO BE REMOVED AND THE HEAD REST HAS TO BE REPLACED AT A COST OF $1980. THE SEAT IS A 10 WAY POWER SEAT BUT IT SHOULD BE DESIGNED TO MOVE WITHOUT SHORTING THE ELECTRONICS. HAD THIS GONE OFF WHILE UNDERWAY WITH A PASSENGER RESTING THEIR HEAD AGAINST THE SEAT IT COULD HAVE CAUSED INJURY. *TR
Jun 06, 2014
THIRD ROW SEAT WOULD NOT LOCK IN POSITION, EITHER UP FOR SEATING OR DOWN FOR CARGO. THE LACK OF LOCKING EFFECTED THE MOTOR WHICH RAISES AND LOWERS THE SEAT TO LOCK POSITION. DEALER AND/OR MFG. CLAIMED THE SEAT FRAME IS PRONE TO BENDING. I HAD TO PAY TO HAVE IT FIXED. WHEN I NOTED THIS SOUNDS LIKE A SAFETY ISSUE THEY OFFERED TO PAY 75% FOR THE PART AND DISCOUNT ON LABOR. *TR
Oct 30, 2013
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
A flash from the right headlight had occured. I thought it was the bulb, but turns out the ballist was shorted out. I removed the assembly from the vehicle to change the ballist and because I want to also change the lens on the assembly. When I got the old lens off, I found most of the wiring has heat distress, causing the casings to flake off. I have photos of this issue. The headlights are a high energy assembly and this unsafe condition can lead to a vehicle fire if not taken care of immediately.
Jul 12, 2024
WIRIING INSULATION IN HEADLIGHTS DETERIORATES RESULTING IN SUDDEN AND REPEATED FAILURE OF HEADLAMPS.INFORMATION SHARED WITH HELLA (ORIGINAL MANUFACTURER, BUT THEY CHOOSE NOT TO RESPOND). FAILED PARTS AVAILABLE FOR INSPECTION.
Mar 16, 2020
AIR BAGS
2 complaints
SUBJECT THE PASSENGER SIDE AIRBAG EXPLODE OR INFLATED INSIDE: ON AUGUST 30TH I PICKED UP MY CAR FROM MERCHEDISBENZ DEALER AFTER SERVICED. I STARTED THE CAR AND I AM ABOUT TO LEAVE DRIVING 5MPH AND I HEARED A BIG LOUD POP I DIDN'T EVEN LEAVE THE PREMISES YET. THE TECHNICIANS EVEN HEARD IT. I INFORM THE TECHNICIAN RIGHT AWAY AND TOOK IT FOR TEST DRIVE AND HE SAID EVERYTHING IS FINE. I TOOK IT HOME, BUT I COULDN'T SLEEP WITH OUT FINDING WHAT THAT NOISE IS? I TOOK IT BACK TO BE CHECKED AND HAVE BEEN TOLD THE PASSENGER SIDE AIRBAG INFLATED INSIDE NEEDS TO BE CHANGED. THE SAFETY ISSUE IS HERE IF I DIDN'T TAKE IT BACK THERE IS NO WAY TO KNOW THE AIRBAG IS NOT FUNCTIONING OR BLOWUP INSIDE UNTIL ACCIDENT HAPPENS. THEREFORE, IT'S A SAFETY ISSUE. NEEDS TO BE CORRECTED, HOW THE DRIVER WILL FIND OUT? IT DOESN'T SHOW ANYTHING ANY WARNING ⚠️ ON THE SCREEN. IT'S DEFINETLY A SAFETY ISSUE.
Sep 03, 2017
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ GL450. BEFORE PURCHASING THE VEHICLE, THE CONTACT NOTICED THAT THE SRS AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOTIFIED AND CLAIMED TO HAVE REMEDIED THE ISSUE. AFTER PURCHASING THE VEHICLE, THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
May 05, 2017
SUSPENSION,AIR BAGS
2 complaints
TODAY I WAS SHOPPING IN A STORE WHILE MY TEENAGE SON WAITED IN THE CAR FOR ME. HE CAME RUNNING IN THE STORE ACCOMPANIED BY A WITNESS THAT WAS IN THE PARKING LOT TO TELL ME THAT SOMETHING ON MY CAR EXPLODED OUTSIDE. THE ADULT WITNESS EXPLAINED THAT THE NOISE WAS SO LOUD AND SO ABRASIVE THAT THEY THOUGHT A BOMB WENT OFF. IT SHOOK THE ENTIRE CAR. LUCKILY NOBODY WAS HURT. WHAT WOULD HAVE HAPPENED IF THIS INCIDENT TOOK PLACE WHILE I WAS DRIVING THE CAR? IT HAS TO HAVE SOMETHING TO DO WITH THE AIR SUSPENSION. I'M HAVING IT TOWED TO A MECHANIC TOMORROW. I'VE SPENT LOTS OF MONEY FIXING MANY THINGS ON THIS CAR. I CAN'T WAIT TO SEE HOW MUCH THIS ISSUE COSTS ME (SARCASM). I'VE ALREADY REPLACED ONE OF THE AIRBAGS IN THE AIR SUSPENSION ON THE FRONT DRIVER'S SIDE. WHEN THOSE AIRBAGS GO OUT, THE VEHICLE CAN'T BE SAFE TO DRIVE. IT STARTS SLIPPING, IT HAS DIFFICULTY STOPPING, IT SHAKES AGGRESSIVELY WHEN DRIVEN, YET WHEN ALL THAT HAPPENED IT DIDN'T TELL ME THAT THE CAR NEEDED SERVICE. IT TELLS ME EVERYTHING ELSE CONSTANTLY LIKE TIRE PRESSURE IS OFF, A REAR LAMP IS OUT, ETC. BUT DOESN'T TELL ME THAT THE VEHICLE IS UNSAFE TO DRIVE? MERCEDES IS SUPPOSED TO BE THE SAFEST CAR ON THE ROAD, AND IT SHOULD BE FOR THE PRICE THEY CHARGE. HOWEVER, MY FAMILY CERTAINLY WAS NOT SAFE TODAY WHEN I WAS DRIVING THIS CAR. IT IS HARD TO TELL HOW LONG WE'VE BEEN IN JEOPARDY AS THIS PART WAS WAITING TO EXPLODE. PRINCESS [XXX] IN A MERCEDES. I HAVE TO WONDER IF HER CAR HAD AIR SUSPENSION THAT WENT BAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Nov 08, 2013
I OWN MERCEDES GL450 2008 THAT I BOUGHT AS NEW. I SAW THAT THE R/F CORNER OF THE VEHICLE VERY LOW. TURNS OUT THAT THE TRUST AIRBAG IS LEAKING AND BOTH SUSPENSION/TRUST ASSEMBLY NEED TO BE REPLACED. THIS ISSUE CAN FLIP THE CAR IF YOU RAN INTO POTHOLES ON THE ROAD. *TR
Oct 17, 2012
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
1 complaint
Last Wednesday Morning June 06, 2023 I started vehicle up to move it closer to my apartment. Once I shifted into "Drive", immediately the engine revved up and vehicle accelerated in high rate of speed across the parking lot, I was applying the brakes, but they were not stopping the vehicle, it then slammed into wooded area and crashed head first into creek beyond the wooded area. I was dazed and bleeding from cut beneath my nose, I climbed out of vehicle and back up the incline the vehicle crashed downward into. Baltimore County Police responded and I explained to Officer what had happened. He advised me to contact my Insurance Carrier and wrote the Incident Report #. During the time while awaiting my vehicle's retrieval from the wooded area, I then photographed and video recorded the damages once retrieved. The air bags did not deploy when the vehicle crashed yet the complete front grill and hood of the vehicle was smashed in, front tire blown.
Jun 15, 2023
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
The contact owns a 2008 Mercedes-Benz GL 320. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) which stated that the tow was free of charge. The contact stated that he has contacted Mercedes-Benz roadside assistance to arrange for the tow and was redirected to call the Mercedes-Benz recall hotline. The contact stated that he was told to contact several other numbers to arrange for tow the dealer. The contact stated the was unable to arrange the tow to the dealer. The contact was upset that he was given a no-drive recall, and has contacted the manufacturer and the dealer with no results. The contact stated he has not experienced a failure.
Jul 25, 2022
SEAT BELTS
1 complaint
The contact owns a 2008 MERCEDES BENZ GL450. The contact stated their vehicle had a warning light that stated the seat belt on the passenger side had failed. The vehicle was included in a recall NHTSA Campaign Number: 22V315000 (SERVICE BRAKES, HYDRAULIC) could cause additional issues with the vehicle's seat belt. The contact took the vehicle to a certified mechanic who was unable to diagnose the failure. The vehicle had not been repaired for the seat belt. The manufacturer was not made aware. The approximate failure was unknown. The contact also stated that the 3rd row seat will not go down all the way and the issue also pops up on the dashboard.
May 17, 2022
ELECTRICAL SYSTEM
1 complaint
VEHICLE CAUGHT FIRE IN MY GARAGE. VEHICLE WAS RUNNING FINE 2 HRS PRIOR. MY HUSBAND ENTERED THE VEHICLE TO RUN AN ERRAND AND THE VEHICLE WOULD NOT START. TONS OF LIGHT CAME ON THE DASH, INCLUDING THE AIRBAG HAD DEPLOYED, THOUGH THE AIRBAG HAD NOT DEPLOYED. VEHICLE WAS OFF BUT STILL SOUNDED LIKE IT WAS RUNNING. WINDOWS OR NOTHING WOULD WORK. WE RAISED THE HOOD AND WAS NOT ABLE TO DISCOVER THE ISSUE. WE COULD SMELL SOMETHING, BUT WAS NOT SURE WHAT IT WAS. WE PROCEEDED TO GO INSIDE OUR HOME, BUT LEFT THE GARAGE AND HOOD OPEN SO THE SMELL FROM THE VEHICLE WOULD LEAVE THE GARAGE. COUPLE HOURS LATER WE HEARD A HISSING SOUND IN THE GARAGE. MY HUSBAND WENT OUTSIDE AND DISCOVERED THE TRUCK ON FIRE. NOT SURE WHERE IT STARTED, WHEN SAW IT WAS UNDERNEATH THE VEHICLE. WE EXTINGUISHED THE FIRE BUT THE FIRE DEPT WAS CALLED OUT. FIRE DEPT SOUND LIKE AN ELECTRICAL ISSUE. THIS COULD HAVE BEEN DEADLY HAD WE NOT HEARD THE SOUND AND HAD THE GARAGE DOOR OPEN. MY INSURANCE COMPANY HAS BEEN CONTACTED.
Dec 20, 2021
STEERING,EXTERIOR LIGHTING
1 complaint
POWER STEERING WENT OUT 2014 CHARGED ME FOR IT. CLAIMED NO RECALLS. FRONT RIGHT HEADLAMP HAD TO BE REPLACED TWO TIMES. THIS WAS THE WHOLE HEADLAMP ASSEMBLY. DUE TO WATER GETTING CONTROL BOX WET. CLAIMED IT'S HOW THE HEADLAMP IS MADE. CLAIMED NO WARRANTY OR RECALL ON IT. 2016 & 2019
Feb 29, 2020
STEERING,SUSPENSION
1 complaint
POWERING STEERING LOCKS,SUSPENSION AIR STRUTS LOSING AIR CAN HEAR WHEN DRIVING
Apr 10, 2019
STEERING,SUSPENSION,AIR BAGS
1 complaint
VEHICLE KEEPS LOSING AIR, STEERING WHEEL HARD TO TURN, CAR LEANING TO RIGHT SIDE, AIRBAG LIGHTS KEEPS COMING ON, THE CAR LOOSES POWER WHEN TURNING. DURING THE NIGHT CAR WILL LOWER IT SELF. ABS WILL COME ONE, SMELL SMOKE. WAS TOLD BY DEALER I HAVE LEAKS IN THE ENGINE, HAD TO REPAIR SUSPENSION, AND DIFFERENT STRUTS AND PARTS WHILE DURING WARRANTY AND AFTER SPENDING THOUSANDS OF DOLLARS. I NOTIFIED MBUSA, AND APPARENTLY THIS CAR HAS BEEN HAVING AIRBAGS AND SUSPENSION ISSUES REPAIRED BEFORE I BOUGHT IT, THE PREVIOUS OWNER HAS BEEN DOING THE SAME REPAIRS. WITHIN A MONTH OF REPAIRING ON THING, THE CAR STARTS TO LEAN TO RIGHT, MAKE NOISE, LEAK FLUIDS FROM WHO KNOWS WHERE.
Nov 11, 2018
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
VEHICLE MALFUNCTIONED FOR THE 5TH TIME SINCE JUNE 2017 WHILE DRIVING ON THE SURFACE STREET. SUV COMPLETELY SHUT DOWN WHILE DRIVING, LOSS OF STEERING AND DASHBOARD ILLUMINATES EVERY WARNING SIGNAL INCLUDING A BEEPING SOUND; GEARS SHUT DOWN AND SUV COMPLETELY STOPS WAS DRIVING. IN LOOKING AT THE HISTORY (I'M THE 3RD OWNER), THE WORK PERFORMED FOR THE DEFECTIVE CAMSHAFT WAS COMPLETED 2 YEARS AFTER THE 2009 MERCEDES BULLETIN AND ANOTHER REPLACEMENT TO THE BALANCE SHAFT AND CAMSHAFT WAS PERFORMED 1 YEAR AFTER THE 2012 BULLETIN. IN ITS REPORT, MERCEDES ISSUED A CAUTION AND STATED, "NEW TIMING CHAIN TENSIONER MUST BE INSTALLED AND ONLY AFTER THE ENGINE HEAD COVERS (VALVE COVERS) ARE INSTALLED/BOTTLED ON. FAILURE TO OBSERVE THAT WILL RESULT IN THE OVER TIGHTENING THE TIMING CHAIN WHICH WILL ULTIMATELY LEAD TO ENGINE HEAD DAMAGE." IN THE CAR FAX REPORT, I SEE AFTER EACH REPAIR, THE OWNER SOLD THE VEHICLE. IN LOOKING AT MY RECEIPTS, I SEE MY REPORTS OF SMOKE FROM THE DASHBOARD (FIRE DEPARTMENT CAME TO MY VEHICLE WHILE IN ROUTE TO MY SON'S SCHOOL TO ENSURE MY SUV WOULD NOT CATCH FIRE). I ALSO SEE REQUESTS TO REPLACE LIGHT BULBS FOR BLOWN FUSE, THE BATTERY, WIRING ISSUE UNDER THE SEAT, NOW A NEW PROBLEM RELATED TO THE CAN TECHNOLOGY. ANOTHER RECEIPT WORK DONE ON THE CAMSHAFT. BASED ON MY RESEARCH, THE RECALL RELATES TO THE DEGRADING OF POOR MATERIALS USED TO MANUFACTURE THE 1ST GEN SUVS. I DON'T BELIEVE THERE ARE ANY REPORTED DEATHS BUT IT PUTS MANY PEOPLE AT RISK AS I WAS RESEARCHING THIS ISSUE LOOKING FOR MY RECEIPTS, I CAME ACROSS ANOTHER RECEIPT FOR THE ML500 2006 I SOLD BEFORE I PURCHASED MY CURRENT VEHICLE. THE RECEIPT SHOWS I WAS SEEKING SERVICE FOR THE ENGINE STOPPING WHILE DRIVING. READ: HTTP://WWW.MERCEDESDEFECTS.COM HTTP://WWW.BUSINESSKOREA.CO.KR/ENGLISH/NEWS/INDUSTRY/13381-MERCEDES-INSOLENCE-MERCEDES-BENZ-NEGLECTS-KOREAN-CONSUMERS-DESPITE-RECORD-HIGH
Dec 05, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
STATUS ' 4TH TIME TRYING TO REPAIR THE ENGINE SHUT DOWN ISSUE 'VEHICLE MALFUNCTIONED DURING DRIVING FOUR SEPARATE OCCASIONS WITH KIDS IN THE CAR ' COMPLETE SHUTDOWN WHILE DRIVING, LOSS OF STEERING AND DASHBOARD ILLUMINATES EVERY WARNING SIGNAL (SEE PICTURE BELOW) 'MERCEDES IN DOWNTOWN LOS ANGELES FIXED THE CAR (SEE RECEIPT $4,600 IN REPAIRS) AND SUV CONTINUES TO STOP. SINCE THE 1ST INCIDENT, THE DEALERSHIP HAS ATTEMPTED TO FIX THE ISSUE THREE TIMES AND HAS BEEN IN THE SHOP OVER 60 DAYS THIS YEAR. I CONTACTED THE CEO'S OFFICE AND A REPRESENTATIVE HAS STEPPED IN TO ASSIST WITH THE ISSUE. THEY HAVE BROUGHT IN A SPECIAL ENGINEER TO RESEARCH THE ISSUE BUT THAT STILL DID NOT CORRECT THE ISSUE. ON 10/20/17 ALMOST TWO MONTHS AFTER HAVING MY CAR IN THE SHOP, I PICKED UP THE SUV. ON 11/18/17, THE CAR STOPPED ON ME AGAIN WITH MY SON IN THE BACK SEAT. AFTER BEING STRANDED FOR NEARLY TWO HOURS. I HAVE BEEN WITHOUT A CAR SINCE 11/18/17. ON 11/22/17, I RECEIVED ANOTHER UPDATE STATING THE CAR IS CLOSE TO $3000 TO FIX. SINCE JUNE 2017, I HAVE REPEATEDLY BROUGHT THE CAR IN FOR THE EXACT SAME ISSUE. I HAVE REPEATEDLY ASKED MERCEDES TO DECLARE THE CAR A LEMON SINCE OVER $7000 OR MORE HAS BEEN PUT INTO THE VEHICLE FOR THIS SAME ISSUE. I WOULD HAVE NEVER PURCHASE THE CAR. MERCEDES KNEW ABOUT THE ISSUES WITH THE 1ST GENERATION SUV RATHER THAN TAKE THE OLDER MODEL SUV OUT OF PRODUCTION, THE DEALERSHIP CONTINUES TO PROFIT AND PUT SON AND OTHER KIDS IN HARM'S WAY---THIS IS A SAFETY ISSUE. THE CHALLENGES WITH THE ENGINE, THE WIRING AND THE OLDER TECHNOLOGY IS A KNOWN ISSUE'THE ENGINE COMPLETELY SHUTS DOWN WHILE DRIVING AND THE STEERING COLUMN IS LOCKED AND YOU CAN'T PUT THE SUV IN ANY GEAR'THIS IS THE 4TH TIME I HAVE BEEN STRANDED WHILE DRIVING THE ROAD AND FREEWAY.
Nov 25, 2017
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
VEHICLE GOES ON ONE SIDE, DEALER BLAMES AND REPAIRS STRUTS, SAME ISSUE HAPPEN AFTER 5 MONTHS, AND DEALER BLAMES AIR SUSPENSION BELLOWS. STIFF AND NOISY STEERING MAY ALSO BE RELATED TO TAKATA RECALL.
Nov 16, 2016
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
I NOTICED A STRONG GAS SMELL AFTER A FULL TANK OF GAS WITH MY MERCEDES BENZ GL450 AFTER I RECEIVED IT BACK FROM THE MERCEDES BENZ DEALER TO REPLACE THE DRIVER SIDE FUEL SENDING UNIT TO FIX THE BROKEN FUEL GAUGE. THE STRONG GAS ODOR WAS NON-EXISTENT BEFORE THE REPAIR. INITIALLY, I THOUGHT IT WAS JUST A RESIDUAL SMELL DUE TO THE REPAIR BUT AFTER A WEEK WHEN I FILLED AGAIN, THE GAS SMELL WAS STILL THERE. THE SMELL IS SO BAD ESPECIALLY IN THE MORNING WHEN I GET INSIDE THE GARAGE. THE SMELL IS EVIDENT ON THE REAR PASSENGER SIDE CLOSE TO THE GAS TANK. ON JANUARY 11, 2016, I BROUGHT BACK THE VEHICLE TO THE SAME MERCEDES BENZ DEALER WITH A QUARTER OF A TANK TO INVESTIGATE THE PROBLEM. AFTER A COUPLE OF DAYS, THE SERVICE ADVISOR TOLD ME THAT THE TECHNICIAN/MECHANIC DID THE INSPECTION AND DIAGNOSIS BUT DID NOT FIND ANYTHING WRONG. I WAS ASKED IF I OVERFILL WHEN I PUT GAS AND I SAID NO. IF MERCEDES BENZ COULD NOT FIND OUT WHAT IS WRONG TO AN OBVIOUS PROBLEM, I DON'T KNOW WHAT'S GOING ON WITH THE VEHICLE. AS I HAVE SAID BEFORE, THIS PROBLEM WAS NON-EXISTENT BEFORE THEY DROPPED THE TANK TO FIX THE FUEL SENDING UNIT. I FIND IT WRONG THAT I HAVE TO SHOULDER THE BURDEN OF WORRIES AND UNCERTAINTY TO A SAFETY PROBLEM THAT MERCEDES BENZ COULD NOT ACCURATELY DIAGNOSE. AT THIS TIME, I DO NOT REALLY HAVE A PEACE OF MIND SAFETY WISE WHENEVER I DRIVE THIS VEHICLE WITH MY FAMILY.
Jan 16, 2016
SUSPENSION,AIR BAGS,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2008 MERCEDES BENZ GL450. WHILE DRIVING AT 20 MPH, THE VEHICLE DROVE OVER A POTHOLE AND BECAME INOPERABLE. THE COMPRESSOR OVERHEATING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT AXLE, HUBS, AND SUSPENSION WERE CORRODED AND THE ENGINE WAS LEAKING. ALL THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,876. UPDATED 09/10/15*LJ
Jul 16, 2015
STEERING,SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
PURCHASED 2008 CPO GL-450. UNFORTUNATELY FOR ME I HAVE HAD NUMEROUS INCIDENTAL/CONSEQUENTIAL REPAIRS WHICH DOES NOT COINCIDE WITH THE MARKETING SPECIFIC PERFORMANCE. THE FOLLOWING ARE THE CURRENT REPAIRS: CRACK IN REAR BUMPER 10/22/12, FAULTY REAR HATCH 11/01/12, FAULTY DOOR 2/4/13, ENGINE PISTON LEAK 3/5-19/13, , SYSTEM STEREO/NAVIGATION FAILURE 5/13, FUEL SMELLS 7/6/13, STEERING WHEEL REPLACEMENT 3/14, GARNISH MOLDING REPLACEMENT, AIR PRESSURE SHOCKS MALFUNCTION 3/14, AND SEAT BELT FAILURE 6/14. AND I AM TO BELIEVE MY VEHICLE PASSED A CPO INSPECTION WITH ALL THESE NOTICEABLE FAILURES. AS A CONSUMER, I WAS WILLING TO SACRIFICE EXTRA COSTS FOR QUALITY AND REASSURANCE; INSTEAD I EXPERIENCED A DEFECT IN ??TRUTH-IN-ADVERTISEMENT. I HAVE 4 MONTHS LEFT ON MY EXTENDED WARRANTY(YOU CAN ONLY PURCHASE MERCEDES BENZ WARRANTY IF YOU BUY A CPO MERCEDES BENZ VEHICLE ;WHICH ARE EXTRA ADDED FEES TO THE COST/PRICE OF THE VEHICLE.), IF NOT PROPERLY ADDRESSED, I BELIEVE THIS TYPE OF EXCEPTIONAL CIRCUMSTANCE OF AUTO SALES/PERFORMANCE AND BUSINESS PRACTICE WILL GROW AND TRANSFER SEVERE FINANCIAL HARDSHIP ON ANY/ AND ALL CONSUMERS. *TR
Jul 03, 2014
POWER TRAIN,ENGINE
1 complaint
SMOKE STARTED SPEWING FROM FRONT OF CAR - COULD NOT SEE AND PULLED OFF. OIL CAP DEFECTIVE - SHORTED OUT ALTERNATOR. *TR
Apr 23, 2014
SUSPENSION,SERVICE BRAKES,ENGINE
1 complaint
I PURCHASED A VEHICLE FROM AUTO WORLD USA IN BEDFORD, OHIO. I HAVE EXPERIENCED ISSUED WITH THE CAR FROM THE DAY I TOOK THE CAR TO TRY AND GET INSPECTED IN THE STATE OF PENNSYLVANIA. I WAS TOLD THAT THE BRAKES AND TIRES WERE GOOD TO PASS INSPECTION; HOWEVER WHEN I TOOK THE CAR TO GET INSPECTED I HAD TO REPLACE ALL 4 TIRES, BRAKES AND ROTORS. I TOOK THE CAR TO MERCEDES BENZ TO GET LOOKED AT DUE TO THE BURNING SMELL THAT KEEPS COMING THROUGH THE VENTS WHEN THE HEAT IS ON. I WAS TOLD THE MY OIL SEPARATOR WAS LEAKING' THAT MY AIR SPRINGS ARE LEAKING AND THAT MY REAR AIR SUSPENSIONS WERE BAD. WHEN I PURCHASED THE CAR I WAS OFFERED A WARRANTY THAT I WAS TOLD WOULD COVER THOSE TYPES OF REPAIRS. WELL IT TURNS OUT THE SUSPENSION IS NOT COVERED UNDER THE WARRANTY AND I CANNOT GET THE OIL SEPARATOR FIXED BECAUSE THERE IS A DEDUCTIBLE (THAT I WAS NOT MADE AWARE OF.) I HAVE TO TAKE MY CAR TO AUTO WORLD USA IN OHIO TO GET REPAIRS DONE AND I LIVE IN PITTSBURGH, PA. I WAS TOLD BY THE WARRANTY COMPANY THAT THE DEALERSHIP COULD CALL AND THEY WOULD WAIVE THE DEDUCTIBLE. TERRY DOBBINS AT AUTO WORLD, WAS VERY RUDE AND SAID THAT SHE WOULD NOT CALL THE WARRANTY AFTER SHE KEPT EXPRESSING SHE WAS GOING HOME SHE JUST HAPPENED TO ANSWER MY CALL. WHAT TYPE OF COMPANY TREATS A CUSTOMER LIKE THAT? I WAS GIVEN FALSIFIED INFORMATION ON MANY LEVELS AND WAS TREAT LIKE I COMMITTED A CRIME. AUTO WORLD USA SHOULD BE INVESTIGATED THEIR SALES PRACTICES ARE FRAUDULENT. THEY HAVE PUT THE LIFE OF ME AND MY CHILDREN IN JEOPARDY BY SELLING ME A CAR THAT HAD SAFETY ISSUES AND IT IS THEIR DUE DILIGENCE TO MAKE SURE THAT THE CAR DID NOT HAVE SAFETY ISSUES BEFORE IT WAS SOLD TO A CONSUMER WITH AN "AS-IS" WARRANTY OR NOT. ME AND MY KIDS COULD BE SERIOUSLY INJURED BECAUSE I WAS SOLD A CAR WITH A SAFETY HAZARD. SOMEBODY ELSE MAY NOT BE FORTUNATE ENOUGH TO FIND OUT WHAT'S WRONG WITH THEIR CAR BEFORE IT'S TO LATE. *TR
Feb 27, 2014
FUEL/PROPULSION SYSTEM
1 complaint
DIESEL FUEL LEAKING ON ROADWAY FROM FILTER. SIMILAR TO MODEL YEARS 2010-2012 RECALL. FUEL IS FOUND WHEN PARKED DRIPPING FROM ENGINE COMPARTMENT. DIESEL SMELL IN PASSENGER COMPARTMENT. *TR
Feb 26, 2014
FUEL SYSTEM, DIESEL
1 complaint
THERE IS A FUEL LEAK AROUND THE FILTER NEAR THE HEATING ELEMENT. SOUNDS LIKE THE DESCRIPTION OF A RECALL WITH THE 2011 AND 2012 MODELS. *TR
Oct 26, 2013
VISIBILITY/WIPER
1 complaint
VEHICLE WAS DRIVEN ON A HIGHWAY AT NIGHT WHEN WE SUDDENLY NOTICED NO VISIBILITY ON THE ROAD. INITIALLY WE THOUGHT THAT WE TURNED OFF THE HEADLIGHTS BY MISTAKE BUT IT WAS ON. FOLLOWED ANOTHER VEHICLE'S TAIL LIGHT TO GET OFF THE FREEWAY; PULLED AT A GAS STATION AND NOTICED BOTH HEADLIGHTS WERE POINTING DOWNWARD. WE TOOK IT TO THE DEALER FOR SERVICE NUMEROUS TIME; IT TOOK THEM OVER A YEAR TO FIX THE HEADLIGHTS. *TR
Oct 22, 2013
WHEELS
1 complaint
WE COMPLAINED TO THE DEALER SERVICE NUMEROUS TIMES THAT THE CAR WAS MAKING WEIRD NOISE FROM THE RIGHT SIDE AND THE RIDE WAS VERY BUMPY BUT THEY WERE NOT ABLE TO FIGURE OUT THE PROBLEM. ONE DAY I TOOK IT TO DISCOUNT TIRE FOR TIRE BALANCE/ROTATION AND THE GENERAL MANAGER POINTED OUT THAT THE FROM WHEEL WAS CRACKED BADLY FROM INSIDE ALL THE WAY TO THE FRONT EDGE. HE MENTIONED THAT THE VEHICLE WAS UNSAFE TO DRIVE. WE TOOK THIS VEHICLE TO THE DEALER SERVICE AGAIN AND MENTIONED EXACTLY WHAT WE WERE TOLD BY THE GM OF DISCOUNT TIRE. INITIALLY MERCEDES DEALER SERVICE REFUSED TO REPLACE THE WHEEL THINKING THAT WE MIGHT HAVE HIT THE WHEELS. LUCKILY, THERE WAS NOT A SINGLE SCRATCH ON ANY FOUR OF THE WHEELS PROVING IT WAS A BAD WHEEL AND DEALER HAD TO REPLACE THE WHEEL. *TR
Oct 22, 2013
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
VEHICLE WAS PARKED IN A PARKING LOT. WHEN WE INSERTED THE KEY IN IGNITION; VEHICLE STARTED TO MOVE FORWARD ITSELF. LUCKILY, THERE WERE NOT ANY CARS IN THE FRONT AND WE WERE ABLE TO STOP THE VEHICLE WITH FOOT BRAKE. *TR
Oct 22, 2013
STRUCTURE
1 complaint
WE WERE DRIVING THE CAR AT 35 MPH WITH A CHILD IN THE LEFT REAR SEAT; THE DOOR SUDDENLY OPENED UP BUT DID NOT HIT ANY OTHER VEHICLE. TOOK IT TO THE DEALER SERVICE FOR REPAIR AND THEY ADJUSTED THE DOOR LATCH. DAYS LATER, THE SAME HAPPENED AND THE DOOR OPENED BY ITSELF. TOOK IT TO THE DEALER SERVICE AGAIN FOR REPAIR AND THEY ADJUSTED THE DOOR LATCH. *TR
Oct 22, 2013
SUSPENSION,POWER TRAIN,WHEELS
1 complaint
WE HAVE TAKEN THIS VEHICLE TO THE DEALER SERVICE NUMEROUS TIME COMPLAINING SOME WEIRD NOISE COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE AND A BUMPY RIDE. LEFT VEHICLE WITH DEALER SERVICE AT LEAST 8 TIMES FOR THE SAME PROBLEM BUT NEVER FIXED. RIGHT BEFORE MY WARRANTY EXPIRED IN DECEMBER 2012; I TOOK IT BACK TO THE DEALER FOR THE SAME ISSUE AND ASKED THEM TO COMPLETELY INSPECT THE VEHICLE FOR ANY PROBLEMS NEEDING REPAIR BEFORE THE WARRANTY EXPIRES. THE DEALER SERVICE FOUND NO ISSUES AND WERE NOT ABLE TO RESOLVE THE ISSUE OF BUMPY RIDE; ASKED US TO REPLACE TIRES (WE WERE TOLD THE SAME 3 TIMES PREVIOUSLY AND WE REPLACED TIRES EACH TIME BUT NEVER FIXED THE PROBLEM) AND WE REPLACE ALL FOUR TIRES THE FOURTH TIME IN 4 YEARS. PICKED UP THE CAR AND NOTICED NO OF THE ISSUES WERE RESOLVED; AND THE WARRANTY EVENTUALLY EXPIRED. TOOK IT BACK TO THE DEALER FOR MAINTENANCE AND THEY GAVE MEAN AN ESTIMATE OF AROUND $1800 FOR BAD LEFT-FRONT STRUT. THEY ADVISED ME THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE IS STILL AT THE DEALER WORKSHOP. *TR
Oct 22, 2013
SUSPENSION,WHEELS,UNKNOWN OR OTHER
1 complaint
LEFT-FRONT STRUT LEAKED CAUSING DAMAGES. WE HAVE BEEN COMPLAINING FOR 4 YEARS THAT THE LEFT-FRONT OF THE CAR WAS MAKING NOISE;TOOK IT TO THE DEALER FOR SERVICE NUMEROUS TIMES BUT THEY WERE NOT ABLE TO FIX THE PROBLEM. *TR
Oct 06, 2013
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
THIS VEHICLE, AND ALL OTHERS MERCEDES-BENZ MANUFACTURES WITH AN AUTOMATIC TRANSMISSION SHIFT SELECTOR OF THIS TYPE NEED AN ADDED SAFETY FEATURE TO DISALLOW A SHIFT FROM THE NEUTRAL POSITION TO REVERSE OR DRIVE UNLESS THE BRAKE PEDAL IS DEPRESSED. AFTER REACHING OVER FROM THE EXTERIOR OF THE DRIVERS SIDE WINDOW TO TURN THE IGNITION TO THE ON POSITION TO SEE WHICH HEADLIGHT WAS NOT FUNCTIONING (AS THE DISPLAY MESSAGE STATED), A SLIGHT APPARENT TOUCH UPWARD AGAINST THE SHIFT SELECTOR (LOCATED ABOVE THE KEY AND BEHIND THE STEERING WHEEL) ENGAGED THE VEHICLE IN THE REVERSE POSITION CAUSING THE VEHICLE TO REVERSE AT APPROXIMATELY 5 MPH FOR 15 FEET AND COME TO A CRASHING STOP AGAINST AN ANCHORED METAL POST AND FORTUNATELY NOT INTO ANY OTHER VEHICLES, ONCOMING TRAFFIC, STRUCTURES, AND/OR ANOTHER INDIVIDUAL. I SUSTAINED A MINOR INJURY TO MY LEFT FOREARM AS I UNSUCCESSFULLY ATTEMPTED TO REACH BACK OVER WHILE THE VEHICLE WAS IN THE REVERSE MOTION TO TURN THE VEHICLE TO THE OFF POSITION. *TR
Dec 17, 2012
TRACTION CONTROL SYSTEM
1 complaint
2008 MERCEDES BENZ GL320. CONSUMER WRITES IN REGARDS TO A DEFECTIVE TRACTION CONTROL MODULE *TGW THE CONSUMER STATED THE PART IN QUESTION IS FOR THE 4-WHEEL DRIVE VEHICLES MADE IN THE U.S. ACCORDING TO THE DEALER, THE PART HAS BEEN REVISED SEVERAL TIMES AND THEY HAVE ISSUES WITH THE UNIT FAILING. EVEN THOUGH THE PART IS FAULTY NEW, IT IS BEING REPLACED OFTEN. MERCEDES HAS GIVEN THE CONSUMER DIFFERENT STORIES ABOUT THE PART AND DENIED THE PART NUMBER HAS ONE OF THE DIGITS CODES SHOWING THE NUMBER OF CHANGES. *JB
Nov 03, 2011
TIRES,WHEELS,EQUIPMENT
1 complaint
CAR C 300. DID NOT SEE THAT OPTION. ALSO TIRES ORIGINAL MICHELIN UNKNOWN INFO. MULTIPLE INTERIOR TRIM AND SEAT REPAIRS. PROBLEM WITH POWER FOLDING MIRRORS GETTING STUCK OR CREAKING. MULTIPLE VISITS FOR REPAIR OF TIRE LIGHT ISSUES. WAS ORIGINALLY TOLD IT WOULD COME ON DURING HOT/COLD DAYS. UPON REVIEW AFTER MULTIPLE ISSUES, TIRES X 2 REPLACED BEFORE 15K MILES. CONTINUES PROBLEMS. COUNTLESS REVIEW BY 3 DEALERSHIPS. WAS TOLD DUE TO COSMETIC ISSUES ON RIMS. B3 MAINTENANCE DONE @ $500. TOLD AGAIN TO CK TIRES DUE TO LIGHT. HAD ANOTHER SET OF TIRES PLACED AROUND 40K IN. MAY 2010. FOR B3 TOLD LT BACK TIRE NEEDED REPLACING. WENT BACK TO TIRE SHOP WHO SAID BOTH NEEDED TO BE REPLACED, AND RIMS. WAS TOLD BY MERCEDES RIMS NOT NECESSARY. AFTER A FEW WEEKS TIRE LIGHT BACK ON AND LEFT BACK LOSING AIR RAPIDLY. MERCEDES ROADSIDE ASSISTANCE CALLED. FOUND LG CRACK BACK L WHEEL. SPARE PLACED. ANOTHER INDEPENDENT CAR CARE REVIEWED ALL WHEELS. FOUND ANOTHER CRACKED WHEEL BACK RIGHT AND TWO LOW SPOTS FRONT. TOOK BACK TO MERCEDES ALEX RODRIGUEZ, WHO STATED FRONT WERE FINE BY VISUAL ONLY, AND BACK RIGHT NEEDED COSMETIC OUTER WHICH THEY COVERED. GAVE CAR BACK AFTER HAVING 8 DAYS FOR COSMETIC WORK. UNABLE TO TELL ME IF DIAGNOSTICS WERE PERFORMED. NOTHING IN PAPERWORK. WOULD NOT LET ME WAIT UNTIL INFORMATION WAS VERIFIED. DROVE APPROXIMATELY 20 MILES ON HWY AND CAR BEGAN TO RATTLE. HAD BOYFRIEND LOOK @ CAR. FOUND WHEEL COVER WASN'T THERE; ALSO TWO AIR COVERS MISSING AND TWO LOOSELY FASTENED. CALLED DEALER TO COME PICK UP VEHICLE FOR ANOTHER REVIEW. *TR
Apr 17, 2011
VISIBILITY,STRUCTURE
1 complaint
THE GLASS ON THE PANORAMIC ROOF IS DEFECTIVE, BROKEN AND THE GLASS AROUND THE HINGES IS BREAKING. *TR
Apr 11, 2011
VEHICLE SPEED CONTROL
1 complaint
TL*THE CONTACT OWNS A 2008 MERCEDES-BENZ GL550. THE CONTACT STATED THE ENGINE WAS TURNED ON WITH THE GEAR SELECTOR PLACED IN THE "PARK" POSITION WHEN AN UNEXPECTED ACCELERATION OCCURRED WHICH CAUSED THE VEHICLE TO JUMP OVER TWO CURBS AND CRASHED INTO A TREE. THE VEHICLE CONTINUED TO ACCELERATE AND THEN CRASHED INTO TWO UNOCCUPIED VEHICLES. THERE WAS NO PERSONAL INJURY. THE VEHICLE SUSTAINED SEVERE DAMAGES AND WAS TOWED TO THE DEALER FOR EXTERIOR BODY REPAIR AND DIAGNOSIS. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 2/23/11 *CN UPDATED 05/05/11
Nov 12, 2010
VISIBILITY,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
PASSENGER DOOR OPENED UP ITSELF; CHILD ALMOST FELL OFF THE CAR; HAPPENS EVERY TIME UNTIL WE SLAM THE DOOR. AUTOMATIC TRUNK OPENED UP ITSELF AND HIT THE GARAGE. HAPPENS EVERY TIME UNTIL WE MANUALLY PUSH TO CLOSE. WHEN A/C IS RUNNING; BOTH THE DRIVER AND THE FRONT PASSENGER SIDE WINDOW GETS FOGGY CAUSING 0 VISIBILITY TO THE SIDE MIRRORS. BRAKE PEDAL BROKE. CONTACTED THE DEALER AND THE MANUFACTURER MANY TIMES; DEALER FAILED TO REPAIRED AND MANUFACTURER FAILED TO RESPOND TO VARIOUS COMPLAINTS FILED WITH THEM. *TR
May 10, 2010
SUSPENSION,POWER TRAIN
1 complaint
ON APRIL 30TH 2009 WHILE DRIVING CAR SLIPPED INTO LOW GEAR ON ITS OWN. ON MAY 1ST WHILE PULLING OUT OF A DRIVEWAY AND GOING TO MAKE A LEFT TURN ON A MAJOR ROAD THE CAR AGAIN SLIPPED INTO LOW GEAR. TEN MINUTES LATER WHILE EASING INTO A SHOPPING CENTER PARKING SPOT THE CAR SHOT FORWARD AND CRASHED INTO A CONCRETE PILLAR. I WAS DRIVING THE CAR AND INJURED MY WRIST AND MY MOTHER WHO WAS IN THE PASSENGER SEAT INJURED HER ANKLE. THE AIR BAGS DIDN'T DEPLOY. CAR WAS SENT TO AUTHORIZED MERCEDES AUTO BODY SHOP REPAIRED THEN SENT TO MERCEDES DEALERSHIP WHERE THEY CHECKED THE CAR AND SAID NO PROBLEMS WERE FOUND WITH THE CAR. ON JULY 7TH WHILE STOPPED AT A RED LIGHT AT RAILROAD TRACKS THE LIGHT TURNED GREEN I STEPPED ON THE ACCELERATOR AND THE CAR DIDN'T MOVE I COULDN'T UNDERSTAND WHAT WAS THE MATTER AND WHEN I LOOKED AT THE GEAR INDICATOR THE CAR WAS IN LOW GEAR WHICH HAPPENED AGAIN ON ITS OWN. ALSO IN APRIL 2008 THE VEHICLE FRONT SUSPENSION SYSTEM FAILED AND MERCEDES REPLACED SUSPENSION SYSTEM. *TR
Jul 07, 2009
SUSPENSION,ENGINE AND ENGINE COOLING,VISIBILITY,WHEELS,SEATS,EQUIPMENT
1 complaint
TL*THE CONTACT OWNS A 2008 MERCEDES BENZ GL450. THE CONTACT STATED THAT HIS VEHICLE HAS BEEN STALLING EVER SINCE IT WAS PURCHASED. HE TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THERE WAS NO REMEDY FOR THE FAILURE. WHEN THE STALLING OCCURS, THERE IS NO POWER THROUGHOUT THE VEHICLE, BUT IT WILL RESTART SECONDS LATER. IN ADDITION TO THIS FAILURE, THE SIDEVIEW MIRROR IS MOLDED, THE TIRE LUG NUTS ARE RUSTED, THE POWER SEAT AND NAVIGATION SYSTEM ARE MALFUNCTIONING, THE ENGINE VALVE COVER IS CRACKED, AND THE COMPRESSORS FOR THE SUSPENSION SYSTEM HAS FAILED. THE CONTACT HAS TAKEN HIS VEHICLE BACK TO BE REPAIRED NUMEROUS TIMES. THE FAILURE MILEAGE WAS 18,000.
Apr 06, 2009
ENGINE AND ENGINE COOLING
1 complaint
TL*THE CONTACT OWNS A MERCEDES BENZ GL 450. THE CONTACT RECEIVED A RECALL NOTICE IN JUNE OF 2008 REGARDING THE COMPRESSOR. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS PROMISED THAT IT WOULD BE REPAIRED BY THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED AS PROMISED; THEREFORE, THE CONTACT RETRIEVED THE VEHICLE FROM THE DEALER. OTHER RECALLS WERE ALSO FOUND FOR THIS VEHICLE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 13,000 AND FAILURE MILEAGE WAS 12,000.
Sep 05, 2008
TIRES
1 complaint
THE CONTINENTAL 275/55VR19 4X4 CONTACT EXTRA COST TIRES FURNISHED WITH MY 2008 M-B GL320 CDI HAVE A STRONG TENDENCY TO HYDROPLANE UNEXPECTEDLY, DANGEROUSLY AND AT LOW SPEEDS IN VERY SHALLOW WATER (WEAR GROOVES IN I-5 FREEWAY @ 55 MPH OR LESS). VIRTUALLY THE SAME CAR, (2007 M-B GL320 CDI) WITH STOCK MICHELIN LATITUDE 265/60HR18 TIRES NEVER DID HYDROPLANE EVEN IN HEAVY RAIN @ 70 MPH. THIS ATTRIBUTE IS UNSAFE, COULD CAUSE LOSS OF CONTROL, ACCIDENT AND INJURY, AND IS AVOIDABLE BY FITTING A PROPER TIRE. *TR
Jan 30, 2008
Frequently Asked Questions
How many problems does the 2008 MERCEDES-BENZ GL-Class have?
The 2008 MERCEDES-BENZ GL-Class currently has 87 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2008 MERCEDES-BENZ GL-Class?
The most common problems reported for the 2008 MERCEDES-BENZ GL-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2008 MERCEDES-BENZ GL-Class problem data come from?
All problem and complaint data for the 2008 MERCEDES-BENZ GL-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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