2023 MERCEDES-BENZ GLE-Class Problems

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Complaints Reported

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Complaints by Component

UNKNOWN OR OTHER

5 complaints

Después de hacer todo el procedimiento a demás que mi información refleja en su página para te arme o darme el auto me piden como hice el pago mas sin enbargo a ellos les refleja como a mí mediante la aplicación yo facilité una cuenta CD que no refleja el saldo hasta el tiempo uno firma , entonces carro pagado online figurable y ellos no dan razón ayuda por favor , CarMax Zahara Lqs Vegas NV , yo [XXX] Translation to English: After completing the entire procedure, in addition to my information being reflected on their website to arm or give me the car, they ask me how I made the payment, however, it reflects to them how it did for me through the application. I provided a CD account that does not reflect the balance until the time of signing, so the car paid for online is visible and they do not give any reason. Please help, CarMax Zahara Lqs Vegas NV, I, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 21, 2025

As I was driving, sunroof suddenly exploded. My screen was partially opened. The sunroof itself was closed. I did not observe anything to hit the car, I did not hear any road debris hit the car. The glass shattered inside the vehicle over myself/my person, also my passenger in the front passenger seat, who is my son. I was so startled and in shock, but able to pull over to a safe area. Glass shards were noted to be down my shirt and pants. Glass shards were noted to be in items that were in my car rear seat. Also on my child. We were able to remove the glass from our person with very minor knicks as expected when handling glass material. There was no warning regarding any component failures or warning lamps, no sounds from the road, and no observed debris hitting the vehicle. It was about 613pm on Tuesday December 31, 2024. The weather was clear, no rain or extreme temperatures. As soon as I was in a safe place, I placed call to Mercedes-Benz at 658p. I was advised to take vehicle to dealership to be inspected as soon as possible. I took the vehicle in at 730am on January 2, when my local dealership was open for business.

Jan 02, 2025

Cracked windshield. Manufacturer has not been able to supply a replacement for 4 months. Every time I ask for an ETA the day moves back a month. This is a safety concern for many affected drivers with no apparent solution from MBUSA.

Dec 19, 2024

On [XXX] Safelite attempted to repair a chip in my windshield but the repair was unsuccessful due to the size of the chip and it ran across the windshield from the top middle to the passenger side. I contacted my insurance company, USAA, and Safelite to get the windshield replaced and was informed there was a nationwide backlog in windshields for these vehicles, a 2023 Mercedes Benz GLE450 SUV 4Matic. Since then, I have called multiple MB dealerships, as well as USAA and Safelite on several occasions and each time, was told I am on a list of owners waiting for these windshields. There are no after-market versions of this windshield so it has to be an OEM windshield. I bought the car new in September 2024 from the MB dealership in Westminster, Colorado. I am driving an unsafe vehicle and cannot get it fixed. I have emailed Mercedes Benz Customer Service but have not received a response. Each dealership is keeping their own list of owners who need replacement windshields, and they claim they are at the mercy of the manufacturer. I want to sell the vehicle and never buy another Mercedes, but I cannot sell it with a broken windshield. How is this manufacturer allowed to do business like this in the United States? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 02, 2024

Foul odor coming from AC vents. My 2023 GLE350W has less than 12k miles on it. Needed BIO pledge service, cabin filter and dust filter. Odor was making passengers in the vehicle ill. I had to pay $412 which should have been deemed a RECALL as earlier models have had covered/reimbursed. Mercedes Dealership confirmed issue and preformed repair.

Dec 08, 2023

STRUCTURE

4 complaints

Panel on roof between front windshield and panoramic roof completely shattered

Dec 25, 2025

1. Several times the rear hatch has opened while the car was left unattended. 2. If the hatch opens it could possibly cause a safety issue: a.By opening while driving. This has not happened and I do not know if Mercedes has a safety lock to ensure this could not happen. b.Open while parked at the store, mall, etc. The vehicle would be unsecured with items being subjected to being stolen. c.Open while parked at the store, mall, etc. A stranger could get in the rear of the vehicle, close the hatch and wait for me to return causing a dangerous situation. d.Open and damage the garage door if parked in the garage. e.Open while someone is in the back of the vehicle. Should this happen, a person could be pinned against another vehicle or garage door. 3.Mercedes Benz is aware of this issue on my car. I was informed the S class Mercedes has had a similar problem and Mercedes reprogrammed the key fob to a “2X push of the rear hatch button on the key fob”. They have yet to do this on my vehicle. 4.The vehicle has been inspected by Mercedes and as of today there is not a similar fix as to that of the S class Mercedes. Mercedes is aware of this problem but has yet to offer a fix. Also, upon doing an internet search, I have discovered others having experienced similar problems over the course of many years. 5.There were no warning lamps, messages, or other symptoms relating to the problem. This problem first appeared within a few miles of owning the vehicle. The vehicle is currently has about 2,300 miles.

Jul 05, 2023

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was notified, and the contact was initially given an appointment that was later rescheduled. The contact was then informed by the dealer that despite being provided an appointment, parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Apr 20, 2023

The contact owns a 2023 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Apr 06, 2023

POWER TRAIN

3 complaints

The contact owns a 2023 Mercedes-Benz GLE450. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The contact was able to pull to the side of the road on each occasion. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 24V118000 (Power Train). The dealer performed the recall repair; however, the failure persisted. The vehicle was not repaired. The contact stated that the recall remedy failed to fix the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000. The VIN was not available.

Aug 05, 2024

Around once a week, while utilizing the car in comfort mode, the car will appear to kick into neutral when stopped at a traffic light. When it’s time to accelerate, despite indicating it’s in drive, the car will not move as if it’s in neutral. The car must then be shifted into drive again to be able to move.

Dec 12, 2023

vehicle shifts in to neutral while driving causing loss of control...had to pull over and restart the vehicle to get it back into the drive mode...it has done this twice.....last week the most severe ...very dangerous on a crowded highway

Jun 15, 2023

FUEL SYSTEM, GASOLINE

2 complaints

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact stated while driving at an undisclosed speed, the vehicle shut off without warning. The vehicle was taken to the dealer where it was diagnosed with fuel contamination. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline); and the vehicle was repaired under recall. The contact stated that in September 2023, the failure reoccurred, and the vehicle was repaired under an unknown recall repair. The manufacturer was made aware of the failure and two cases were filed. The contact stated that the manufacturer was made aware of the failure. The contact was concerned about driving the vehicle. The failure mileage was approximately 19,000.

Sep 12, 2024

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline). The contact stated that while the vehicle was parked in the garage, he observed a fuel odor inside the garage. The Fire Department was called and aired out the garage. The vehicle was taken to a dealer where it was diagnosed that the fuel pump delivery module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.

Jun 06, 2024

ELECTRICAL SYSTEM

2 complaints

I have been getting Battery Monitor - Charge status very low warnings for the past month and they occur at any moment, including while driving the car. The warning then states for me to stop and pull the car over so it can charge up. MESSAGE: 12V Battery The battery's state of charge is very low. The Remote Services are no longer available - in order to reduce your vehicle's energy consumption. The ability to start and access your vehicle may be restricted. For details of how to charge your 12V battery, refer to the Operator's Manual for your vehicle. I've been getting this message daily for about a month and had set an appointment with Mercedes to check the vehicle. The dealership stated the following: Good afternoon Mr. [XXX]! We have your GLE ready for pickup. Our testing could not find anything with the battery message you were getting. No current or stored faults whatsoever -- tested the battery and it passed. Not sure what could have caused that message to come up, but we haven't been able to reproduce it. As a consumer, this is concerning considering i've been getting the message for the past month at least once a day and mostly while I'm driving the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 17, 2024

I am like many other Mercedes GLE 450 owners, having breakdowns related to the "48V and 12V" battery malfunction issue that Mercedes has been dealing with for the last couple of years. My brand new car (less than 4,000 miles) has broken down twice, leaving me stranded with no power waiting on a flat bed tow to a dealership. The vehicle gives warning messages about the 48V and 12V batteries and then loses power immediately. Once I was stranded in the middle of the road, the other time I was able to get to the shoulder before the car completely lost power.

Jun 26, 2023

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

2 complaints

This car rear-ended another car while slowing down and preparing to stop at a red light. The Automatic Emergency Brake system failed to provide any alert whatsoever, no warning lamps, no audible alerts, no warning messages, nothing. The Automatic Emergency Brake system failed to engage the brakes. The Automatic Emergency Brake system failed to provide any braking assistance whatsoever. This failure put the safety of the driver, [XXX] , at risk for injury. This failure put the safety of the persons in the other car at risk for injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 20, 2024

Crash: 1

The contact owns a 2023 Mercedes Benz GLE 350. The contact stated while coming off the highway at 15-20 MPH, she made a left into her community. The brake stopped to the floor and the seat belt restrained her without cause. The Automatic Emergency Braking (AEB) displayed illuminated when no collision occurred., no other warning lights illuminated. The contact drove the vehicle to the dealer with no issues. The vehicle has not been repaired, awaiting a diagnostic. The manufacturer was not made aware of the failure yet. The approximate failure mileage was 6,000.

Feb 13, 2024

VEHICLE SPEED CONTROL

1 complaint

When driving on an interstate going 55-70 mph and the cruise in on, the car cruise flashes randomly down to 15 or 20 mph and the car severely brakes. This is NOT because someone is in front of us on the highway. It does it when no one is in front of us. Sometimes there are cars behind us and this type of severe breaking is very dangerous when traveling at 70 mph. Cars behind us have had to slam on their breaks to avoid rear-ending us. I have taken the vehicle to Morgantown Mercedes Benz twice complaining about this issue. They cannot find the problem.

Dec 23, 2025

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

1 complaint

First incident on I5 around exit 186 9 car was cruise control was on. Speed was set at 65. Car was accelerating from 60 to 65 but all of a sudden it slams on the brakes when no car was in front from 60ish to 45. Almost caused the car in the back to hit us. Multiple incident of cruise control on and while automatic lane change it would hit the breaks mid lane change when no other car is present ( especially when the interstate is curving). Going i5 north express lane. Cruise control on there was dotted lines for left exit. Car would was pushed heavily by lane keep to the left. But the intent was to continue on i5 N. The push was a lot stronger than normal. Almost crashed into meridian

Sep 29, 2025

FUEL SYSTEM, GASOLINE,POWER TRAIN

1 complaint

The contact owns a 2023 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the vehicle revved loudly and there was a clicking sound coming from the engine compartment. The clicking remained for approximately 10-15 minutes while driving after starting the vehicle. The noise had become more persistent and would occur while driving at speeds of 45 MPH or higher. While coasting and attempting to accelerate the vehicle would shift roughly and jerk while shifting to first gear. The dealer was contacted and was unable to complete the recall remedy due to a lack of available parts. The vehicle was not diagnosed. The manufacturer was not made aware of the issue. The failure mileage was 10,000. Parts distribution disconnect.

Aug 06, 2024

ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

My instrument cluster has gone black twice. Meaning I have no speedometer, gas gauge, etc. My blind spot monitoring, front parking, and other safety features do not work when this happens. It stays this way for several hours and then displays again, usually overnight. Mercedes has denied the issue, despite me providing a video of the malfunction while driving. They have had my car for 25 days and provided no resolution, claiming there is no issue. MBUSA has not responded to my inquiry/complaint.

Jun 22, 2024

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

After driving the car about 5 miles at about 10 miles per hour while decelerating the transmission shifted into neutral requiring me to need to pull over to the side of the road, put the car in park, turn it off and back on again, this has now happened 3 times in the span of about 1 week.

May 10, 2024

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

* My driving side front wheel climbed a small bump with a rock. I put my car on reverse and pressed the accelerator. The car first refused to reverse then went completely out of control. The engine produced a huge revving noise and the car accelerated, taking the car backward at high speed. I had no control. The car went off the road, climbed a hill at a 45 degree incline on one side of the road. It continued up the hill at high speed until it hit a tree. The impact caused about 1 foot of the passenger side to be a mangled mass of steel from the rear fender to the front passenger door. The gas tank was exposed but intact. *There were no injuries because I was the only occupant and the driver's side was unaffected. If there were persons in the passenger rear seat, there would have been serious injury. *The damage was obvious (I have photographs) and was witnessed by two onlookers and the tow-truck driver. The insurance company (AAA) declared the car totalled and settled. They did not want to examine the car for defects. * There were no warning signs during the year it was driven by me. The car had a service one week before this event.

Jan 12, 2024

Crash: 1

VISIBILITY/WIPER

1 complaint

While driving on the freeway, in a construction zone, at night, in the rain, the windshield wipers of my vehicle stopped working and froze in the upright (vertical) position. Because it was raining, and night time, I pulled to the side of the road and engaged the hazard lights. I attempted to restart the vehicle several times, as well as to turn the wipers on and off several times, to no avail. The dealership the car was taken to was able to confirm that the wipers did not, in fact, work. There was no warning that the wipers would stop working, no lamps came on, and no symptoms indicated that the wipers would fail. The vehicle has since been repaired and, therefore, not available for inspection.

Oct 25, 2023

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Engine does while driving; when accelerator pressed there is often a delay of several seconds before the car speed will increase as the engine will rev but the transmission will not engage for several seconds. This is occurring sporadically but with increasing regularity. Dealer cannot find any error codes. Seems like it’s a fuel pump and/or computer chip issue.

Aug 31, 2023

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a concern when parking at shopping centers. Vehicle may unlock if key fob is placed in front pants pockets!

Apr 27, 2023

POWER TRAIN,ENGINE

1 complaint

For the Engine problem While driving the car there was a warning about the battery and asked to check the manual, immediately after that another warning was coolant too hot and the car shut down in the middle of the road For the transmission problem While driving the gear went to Neutral by itself. I put it back in drive about 4 minutes later it went back to neutral by itself and I had to put it back in drive No dashboard warning

Mar 09, 2023

FORWARD COLLISION AVOIDANCE

1 complaint

On December 3, 2022, my new 2023 AMG GLE53, with less than 300 miles on the odometer, completely failed to issue a Forward Collision Warning and to activate the Automatic Emergency Braking when approaching at approximately 25 mph a city intersection, causing an accident with a vehicle that was stopped at the traffic light. That misbehavior was very unexpected from a vehicle that is supposed to be equipped with very advanced modern technologies for the safety of passengers and other road users. We were lucky that there was no injury, but that accident caused a lot of damages to both vehicles, exceeding several thousands of dollars, in addition to my disappointment of not seeing any of the advanced safety elements of the vehicle to operate as advertised. I would strongly recommend an investigation initiated by NHTSA, as the issue may not be isolated, and other users may be at risk. Thank you

Dec 07, 2022

Crash: 1

4.5/5.0

24 reviews

Frequently Asked Questions

How many problems does the 2023 MERCEDES-BENZ GLE-Class have?

The 2023 MERCEDES-BENZ GLE-Class currently has 29 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2023 MERCEDES-BENZ GLE-Class?

The most common problems reported for the 2023 MERCEDES-BENZ GLE-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2023 MERCEDES-BENZ GLE-Class problem data come from?

All problem and complaint data for the 2023 MERCEDES-BENZ GLE-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.