2010 MERCEDES-BENZ GLK-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
240
Complaints Reported
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Complaints by Component
AIR BAGS
139 complaints
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving 60 MPH, the airbags warning light illuminated and remained illuminated. The contact stated that the VIN was not included in NHTSA Campaign Number: 19V010000 (Air Bags). The local dealer was contacted but provided no assistance. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.
Dec 21, 2023
My 2010 glk 350 4matic first while taking my daughter to school one day my dashboard lights up and start making a alert sound ,my dashboards reads steering wheel malfunction/abs/ebs brake inoperative. Had it diagnosed and service tech couldn't find the problem related to this . He try to get me to fix my sterring wheel pump and coolant fan!! Idk I didn't let the device tech do any work . I saw on you tube how to do a left right sterring wheel and the service code disappeared it been two weeks and it hasn't came on all.now I got another service code srs airbag 2 malfunction/inoperative!! .when car is on it shows that air bag 2 isn't on !! This has to be a manufacturer error since not even the service tech knew what exactly trigger this to show on my dashboard.
Jun 18, 2022
Car fail to deploy side air bags at rearend collision and roll over crash .
May 23, 2022
2010 MERCEDES-BENZ GLK350 4MATIC. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICES #16V-081 AND #19V-010 DEFECTIVE AIRBAGS. *AS THE CONSUMER STATED IN ORDER TO HAVE THE VEHICLE REPAIRED IT WOULD REQUIRE AN EXPENSIVE ROUND TRIP FERRY FOR THE VEHICLE. THE CONSUMER REQUESTED FOR A MECHANIC TO BE ABLE TO COME REPAIR THE VEHICLE OPPOSED TO HAVING IT SENT AWAY. *JS
Nov 25, 2019
2015 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL.*LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. *JS
Sep 23, 2019
+ 134 more complaints for this component
FUEL/PROPULSION SYSTEM
23 complaints
Extremely Urgent Safety Warning! Similar to the the passenger fuel filter extended warranty on the passenger side, the driver's side plastic fuel filter pump is obviously visably defective and forming a large crack, thereby leaking a significant amount gasoline into the back seat, with much also draining out the bottom of the vehicle. Additionally, the metal studs securing the filter are painted, making removal of the filter difficult without breaking the studs. No warning lamps or messages.
Sep 26, 2024
Gas leak when filling tank with fuel. Last year I had fuel pump replacement Smells like gas in my garage and I noticed leak This is not good
Jan 03, 2023
Due to the same defect Mercedes issued a recall for on the 2011 GLK, the fuel and sender pumps cracked due to a product defect causing gasoline to leak out of the vehicle as well as into the vehicle. The leak is near the exhaust causing a high degree of risk for car fire. Online research reveals numerous 2010 GLK owners with the same issue at various points in the life of the vehicle.
Jul 18, 2022
When my child was riding in the same car with me, my car suddenly died due to all fuel leaked out. Our car ran out of gas because all fuel were leaked. We can smell gas inside the cabin. Initially I thought car died because we ran out of the gas. After receiving 2 gallon gasoline from the tow truck, we saw dripping gasoline from the bottom of the car when the car engine is on. I am glad it did not happen to me on the highway or there was no fire sparkles near by. My car is only 110K miles with no accident record. I do not expect a car has a defective hazard like this. People could be killed. We took the car to the dealership. Fuel Pump Assembly 221-470-17-90-28 and Fuel Filter Unit221-470-17-90-28 will be replaced. Benz has recalled 2011 model. I have news below, " The specific models are the 2011-2012 C300, GLK350, E350, S400 Hybrid, S550, S63 AMG, CL550 and CL63 AMG, but only those built from April 18, 2011, through July 12, 2011. Mercedes says there are some 5,800 vehicles affected by the latest recall in the U.S. the unit may crack when operated in high temperatures. This may cause fuel to leak, which could then cause a fire." My question is, why my 2010 model was not recalled? They were using same parts. If my car's parts has the defect, which caused "fuel to leak, which could then cause a fi re." for just under 110K miles, why nhtsa does not do anything to prevent this happen? If you search "Fuel leaking benz" , you will see tons of consumer complains. I could have ended up die if I was not lucky. Fuel pump is a critical part, it should not drip gasoline. Can you force Benz to take action before people died?
May 27, 2022
Two fuel tank leaks that are a fire hazard. First one was around fuel pump, cracks in plastic flange. Had repaired with a sealant. Recently another leak around the filler tube. Leak around passenger side rear wheel when filling tank. Strong smell of gasoline if not completely filled to cause leak. I would think a dangerous fire hazard. I see recalls for other year models, but not 2010, even though basically identical.
Sep 18, 2021
+ 18 more complaints for this component
SUSPENSION
7 complaints
I just had my vehicle in the shop for starting problem and oil leak. The former mercedes mechanic told me about my subframe having holes in it and the rear wheel moving forward and back during braking. I'm taking it to the dealership for replacement, but I'm upset knowing that I just took a 1400 mile trip with this problem on my vehicle with family in the vehicle and it could have been catastrophic for us all. I've received no notice of the 20 year extended warranty on this vehicle, but a notice of the Takata airbag issue was received recently by me. Not notifying me is irresponsible. I hope everyone gets this repaired before a life is lost.
Nov 16, 2023
corrosion on entire frame crossmember part
Nov 07, 2023
RUSTED REAR SUBFRAME
May 02, 2023
I am the owner of a 2010 Mercedes GLK 350 with 102,531 miles. The problem I have is the rear subframe rusted with a crack on the rear subframe making it very dangerous if the rear subframe fails while driving. This issue has become very popular with the c class Mercedes Benz.
Dec 07, 2022
The cross beam-in the rear are completely rusted out as are the brake lines. I had this vehicle from brand new and there isn’t any rust except for there.This problem has happened in Canada and other countries. Mercedes’ Benz has recalled it there and not in the United States. I stope to a representative at Mercedes Benz and she said they were aware of the problem and said it would be the next recall. I’m afraid to drive this vehicle it’s unsafe
Oct 11, 2022
+ 2 more complaints for this component
STRUCTURE
6 complaints
Premature rear subframe corrosion due to design of component, vehicle is available for inspection upon request. If control arm detaches geometry of suspension will change and divert into another lane and cause a crash, the issue was confirmed by an independent service center. The vehicle is due to be inspected by the manufacturer 12-30. No warning of issue as the majority is covered by body panel.
Dec 28, 2022
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving 40 MPH and depressing the brake pedal, the rear end began to fishtail and shattered. The contact stated no warning light was illuminated. The contact was able to continue driving slowly to a nearby repair shop. The mechanic informed the contact that the rear subframe was corroded and had detached from the vehicle. The contact was able to drive to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear subframe to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 149,000.
Nov 28, 2022
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving approximately 40 MPH, the vehicle was shaking and making abnormal sounds coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and diagnosed with sub frame corrosion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
May 05, 2022
The contact owns a 2010 Mercedes-Benz GLK350. The contact called for the owner of the vehicle who stated that the vehicle was beginning to wobble while driving. The contact stated that he worked for a dealer where a certified mechanic observed the vehicle and diagnosed that the control arms were severely rusted and not seated correctly on the vehicle causing the rear subframe to be severely damaged and needing replacement. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage 79,308. Consumer stated been vehicle is being held at a repair facility for quite some time now.
Aug 18, 2021
SUDDEN UNINTENDED ACCELERATION PROBABLY DUE TO ACCIDENTALLY HITTING CRUISE CONTROL HANDLE, WHICH IS RIGHT ABOVE TURN SIGNAL (DEFECTIVE DESIGN ISSUE IN MANY MERCEDES MODELS), WHEN ATTEMPTING TO PARK IN DISABLED PARKING AREA. *JS
May 15, 2012
+ 1 more complaint for this component
STEERING
6 complaints
On September 20, 2021, my steering wheel locked will driving into shopping center in Stockton, CA., I called AAA towing service to tow my car to Mercedes-Benz of Stockton for repairs. I'm glad to say no one was behind me while driving. It locked without any notice, near by customers to the center pushed my car to safety. Thank you.
Oct 06, 2021
THE VEHICLE IS A MERCEDES BENZ DEALERSHIP IN RALEIGH, NC ON CAPITAL BLVD BECAUSE IT WILL NOT START. THERE'S A STEERING LOCK PROBLEM AND I WAS TOLD THAT ONLY CERTAIN VIN NUMBERS IS COVERED FOR THIS YEAR, MAKE AND MODEL. MY VEHICLE HAS APPROXIMATELY 80,000 MILES. I DON'T UNDERSTAND WHY THIS VEHICLE IS NOT COVERED UNDER THE SAME RECALL (STARTED JAN 25, 2019) BEING IT'S HAVING THE SAME ISSUE AT THE SAME TIME AS THE OTHER VEHICLES. THE VEHICLE WAS AT CAPITAL CHEVROLET DEALERSHIP AND THEY HAD IT TOWED TO MERCEDES BENZ DEALERSHIP AND I WAS TOLD IT WOULDN'T START. CAPITAL CHEVROLET SAID THAT THE MERCEDES DEALERSHIP SAID IT COULD HAPPEN AT ANYTIME AND ANYWHERE. I WAS TOLD THE COST IS ON ME. AFTER SOME RESEARCH I FOUND OUT THERES A RECALL ON MY YEAR, MAKE AND MODEL BUT NOT MY VEHICLE WHICH IS CURRENTLY AT THE DEALERSHIP WITH THE SAME ISSUE. CAN SOMEONE EXPLAIN WHY THIS VERY LOW MILEAGE VEHICLE IS HAVING THE SAME PROBLEM AND MYSELF AND MY GRANDCHILDREN COULD LOSE OUR LIVES IF IT HAPPENED WITH US WHILE OCCUPYING THE VEHICLE, WHO WOULD BE RESPONSIBLE FOR THE RECALL AND OUR LIVES?
May 06, 2019
IGNTION ISSUES
Mar 25, 2018
I WAS DRIVING MY GLK 350 ON A ROAD AT 35 MPH AND SUDDENLY MY STEERING WHEEL GOT STUCK AND IT WASN'T MOVING I HIT THE BRAKES IN THE MIDDLE OF ROAD. I COULDN'T MOVE MY STEERING WHEEL AND I TURNED OFF MY CAR AND TRIED TO RESTART IT AND IT DIDN'T STARTED. I CHECKED MY BATTERY IT WAS GOOD. I LOOKED ONLINE WHAT WAS THE PROBLEM AND A LOT OF PEOPLE HAD SAME PROBLEM WITH THEIR GLK 350 AND ONLY MERCEDES CAN FIX IT SO I HAVE TO TOE IT TO THE DEALERSHIP AND IT COSTED ME $1850 IT'S JUST A WAY FOR THEM TO MAKE MONEY BUT IT COULD HAVE GOT ME INTO A SERIOUS ACCIDENT THAT DAY
Sep 14, 2017
STEERING LOCK SEIZED AFTER CAR WAS PARKED. UNABLE TO SHIFT GEARS, TURN IGNITION OR START CAR. COST $2000 TO FIX! THE WORST CAR EVER!!
May 24, 2017
+ 1 more complaint for this component
VEHICLE SPEED CONTROL
5 complaints
LETTER FROM CONGRESSWOMAN LOWEY RE ANOTHER INCIDENT OF UNINTENDED ACCELERATION OF MERCEDES SUV. *SMD A MEMBER OF CONGRESS, RECEIVED A SECOND LETTER OF CONCERN FROM A CONCERNED CITIZEN REGARDING SUDDEN ACCELERATION. *JB
Aug 17, 2015
I WAS SLOWLY COASTING INTO A HANDICAPPED PARKING SPACE AT A HARDWARE STORE WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. THE BRAKES WOULD NOT STOP THE CAR. THE CAR RAN OVER A MEDIAN AND SEVERAL CONCRETE POLES AND FINALLY CAME TO A STOP WHEN IT HIT METAL, FIRE EQUIPMENT. I FILED A POLICE REPORT. I CONTACTED THE DEALER AND THE CAR WAS TOWED TO A DEALER-OWNED BODY SHOP. NOTHING WAS DONE TO CORRECT THE FAILURE. THE VEHICLE IS GLK MERCEDES 2010. THE CAR WAS ONLY SIX MONTHS OLD WHEN IT EXPERIENCED SUDDEN, UNINTENDED ACCELERATION. *TR
Dec 20, 2010
CIRCUMSTANCES LEADING UP TO AN ACCIDENT ON MY MERCEDES BENZ E350 2010 WHICH STARTED ROLLING ON A HILL WHILE THE CAR WAS IN PARK. ON MONDAY AUGUST 30, 2010 I DROVE MY VEHICLE TO THE INTERSECTION OF DELAVALL AND TILLOTSON AVE. IN THE BRONX. I PARKED MY CARE ON DELAVALL AVE. AND PUT THE CAR IN PARK WITH THE ENGINE RUNNING. MY SALESMAN REMAINED IN THE CARE TO MAKE TELEPHONE CALLS IN THE COMFORT OF THE CARS AIR-CONDITIONING. I CHECKED TWICE TO MAKE SURE THE CAR WAS IN PARK AND THEN I LEFT MY SALESMAN IN THE CAR. I WENT INTO MY CUSTOMERS BUILDING AND WAS IN THERE FOR MORE THAN FIFTEEN MINUTES WHEN I CAME BACK TO THE CAR AND ASKED MY SALESMAN TO ACCOMPANY ME BACK INTO THE BUILDING. I INSTRUCTED MY SALESMAN TO TURN OFF THE CAR. WHEN HE WHO IS IN THE PASSENGER SEAT REACHED OVER TO REMOVE THE KEY FROM THE IGNITION THE CAR STARTED TO ROLL. I SCREAMED FOR HIM TO STOP THE CAR BUT HE COULD NOT CLIMB OVER THE CONSOLE AND APPLY THE BRAKE NEITHER COULD HE MOVE THE SHIFT SELECTOR. THE CAR ROLLED DOWNHILL FOR SOME 30 FT. AND CRASHED INTO THE REAR OF A PARKED VEHICLE. FORTUNATELY MY SALESMAN WAS NOT INJURED AND THE CAR THAT WAS HIT WAS AN ABANDONED VEHICLE WITH NO PLATES. THE DAMAGE TO MY VEHICLE WAS TO MY PASSENGER SIDE FRONT BUMPER. I HAVE BEEN DRIVING FOR ALMOST 60 YEARS AND HAVE NEVER HAD AN EXPERIENCE LIKE THIS WITH ANY PREVIOUS VEHICLES. ONCE AGAIN THE CAR WAS PARKED ON A SLIGHT GRADE IN PARK FOR MORE THAN 15 MINUTES WHEN THE KEY WAS REMOVED THE VEHICLE BEGAN TO ROLL DOWN THE STREET. FORTUNATELY NO ONE WAS KILLED OR INJURED AND THERE WERE NO SEVERE DAMAGES TO EITHER VEHICLES OR ANY BUILDINGS. HOWEVER THE OUTCOME COULD HAVE BEEN TRAGIC. *TR
Aug 31, 2010
TL*THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT ATTEMPTED TO ACCELERATE ON AN INCLINE WHILE DRIVING BETWEEN 25 AND 30 MPH AND THE VEHICLE WOULD NOT RESPOND IMMEDIATELY. AFTER SHE TOOK HER FOOT OFF OF THE ACCELERATOR PEDAL, THE VEHICLE BEGAN ACCELERATE ON ITS OWN. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500 AND THE CURRENT MILEAGE WAS 2,700.
Jul 12, 2010
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. UPON ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED WHICH CAUSED HER TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, AND A TECHNICIAN STATED THAT UNINTENDED VEHICLE ACCELERATION WAS COMMON WITH HER YEAR, MAKE, AND MODEL. A REPRESENTATIVE FROM MERCEDES CONCLUDED THAT THE FAILURE HAD NO ASSOCIATED DEFECT. THE INSURANCE COMPANY WAS IN THE PROCESS OF ASSUMING RESPONSIBILITY FOR THE FAILURE. THE VEHICLES IDENTIFICATION WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 2003.
Oct 06, 2009
FUEL SYSTEM, GASOLINE
4 complaints
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated that fuel was present leaking from the rear passenger’s side of the vehicle onto the ground. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000.
Oct 07, 2021
FUEL LEAKING NEAR THE REAR PASSENGER SIDE COMING FROM TOP OF GAS TANK NEAR FUEL SENDER. SMELL OF FUEL IN VEHICLE CABIN WHEN FILLING THE GAS TANK TO FULL. NOTICED A STEADY LEAK OF GASOLINE WITH 30 DROPS A MINUTE (WHEN FULL) AND PUDDLE OF GASOLINE ON GARAGE FLOOR. THE SMELL OF GASOLINE SUBSIDES ONCE THE TANK IS BELOW HALF FULL. FUEL LEAK ONLY WHEN GAS TANK IS FULL.
Sep 11, 2019
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. WHILE THE VEHICLE WAS STATIONARY, FUEL SPILLED FROM THE FUEL PUMP INTO THE CABIN OF THE VEHICLE UNDER THE FRONT DRIVER AND PASSENGER SEATS. MERCEDES-BENZ OF FORT WASHINGTON (404 PENNSYLVANIA AVE, FORT WASHINGTON, PA 19034) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL PUMP AND RELAYS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
May 29, 2018
FUEL/GAS TANK LEAKING AFTER FILLING UP THE TANK. CAR SMELL OF GAS AND POOL OF GAS OBSERVED ON THE FLOOR OF THE GARAGE. I HAVE TO BACKED UP THE CAR ON THE STREET TO AVOID POSSIBLE FIRE ON MY PROPERTY. THIS IS THE SECOND INCIDENCE...THE FIRST INCIDENT WAS A WEEK AGO, THE CAR SMELLS OF GAS AND I BROUGHT THE CAR TO MY MECHANIC AND HE CAN'T FIND ANY LEAK IN THE FUEL SYSTEM NOR ON THE FUEL TANK, THE GAS TANK WAS HALF EMPTY AT THAT TIME. AFTER FILLING UP THE TANK ON 4/10/13, THAT IS WHEN I'VE NOTICED THAT THE GAS IS LEAKING (POOL OF GAS ON THE FLOOR) FROM THE FUEL TANK AFTER PARKING IN CAR AT HOME. *TR
Apr 13, 2015
UNKNOWN OR OTHER
4 complaints
ESL FAILURE (ELECTRONIC STEERING LOCK) FAILED. CAUSING A LOCK UP OF THE STEERING WHEEL, AND NO START FAILURE. IT WAS STATIONARY IN A PARKING LOT. HAD TO HAVE THE VEHICLE PICKED UP AND TOWED TO A GARAGE.
Jun 29, 2018
TO WHOM IT MAY CONCERN: I RECENTLY TOOK MY 2010 MERCEDES GLK TO MY LONGTIME MECHANIC, KEVIN BRADY OF BRADY'S AUTOMOTIVE REPAIR IN LAGUNA NIGUEL FOR SERVICE AND A SMELL OF GAS VAPOR IN THE PASSENGER CABIN. UPON FURTHER INSPECTION HE FOUND A FRACTURED PLASTIC COVER PLATE AS PART OF THE FUEL FILTER SYSTEM UNDER THE REAR PASSENGER SEAT. I HAVE INCLUDED A PICTURE WHERE YOU CAN CLEARLY SEE FUEL HAVING SOAKED THE EXTERIOR OF THE COVER PLATE. KEVIN REPLACED THE DEFECTIVE PART WITH WITH OEM PARTS AT A COST OF $282.60. UPON FURTHER REVIEW I FOUND A SIMILAR COMPONENT FOR WHICH THE COVER PLATE BELONGS TO AS SUBJECT TO RECALL 12V557000. THE RECALL IS FOR THE SAME MAKE AND MODEL OF VEHICLE WITH THE SAME PART RECALL CALLED FOR CAUSING THE SAME ISSUE AS THE 2011 MODEL RECALL . MY MODEL IS JUST ONE YEAR PRIOR TO THE REFERENCED RECALL. IT APPEARS MERCEDES'S DEFECTIVE PART IS A BIGGER ISSUE THAN THE PREVIOUS RECALL LET ON. FUEL AND VAPOR SHOULD NEVER BE ALLOWED TO ENTER THE PASSENGER CABIN. I RETAINED THE DEFECTIVE PART FOR FURTHER EXAMINATION. I CONTACTED MERCEDES BENZ ABOUT THE ISSUE. I OFFERED TO ALLOW THEM TO EXAMINE THE PART AND ASKED FOR A REIMBURSEMENT OF MY $282.60 (I DID NOT CONDITION THE EXAMINATION ON THE REIMBURSEMENT). THEY REFUSED AND GAVE ME A CORPORATE LEGALESE RESPONSE. SO I TURN TO YOU FOR HELP. THANKS IN ADVANCE.
Apr 11, 2017
THE PROBLEM IS A FAULTY BALL BEARING IN THE GEAR BOX BEHIND THE TRANSMISSION, AND I WAS QUOTED A PRICE OF 6,000.00. I FEEL AS IF THIS IS A RECURRING PROBLEM WITH THIS PARTICULAR VEHICLE, AND NO CUSTOMER SHOULD BEHELD FINANCIALLY LIABLE FOR THE COST OF FIXING OR HAVING THE PROBLEM RESOLVED.
Dec 09, 2015
2010 MERCEDES BENKGLK 350. ON SATURDAY, OCTOBER 16, I WAS ATTEMPTING TO REVERSE OUT A PARKING SPACE IN THE WESTFIELD SHOPPING CENTER, WHEATON, MD. I PUT THE CAR IN REVERSE AND REVERSED SLOWLY. I THEN PUT THE CAR IN DRIVE AND MOVED FORWARD TO DO A 3 POINT TURN.. PLACED THE CAR IN REVERSE AND IT STALLED FOR A FEW SECONDS THEN LURCHED BACKWARD, HITTING ANOTHER CAR. THIS IS NOT THE FIRST TIME I HAVE NOTICED THIS BEHAVIOR BUT IT IS THE FIRST TIME IT LURCHED SO HARD THAT IT LITERALLY JUMPED ONE FULL CAR LENGTH AND HIT THE CAR. I WENT ONLINE AND NOTICED A FEW REPORTS DETAILING THE SAME BEHAVIOR. IS THIS A COMMON GLK PROBLEM AND IF YES, WHAT ARE YOU DOING ABOUT IT. *TR
Oct 17, 2010
TIRES
3 complaints
The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin replaced the olde tire with the new and asked why didn’t we get a free replacement tire from wherever it was purchased from since it was a new tire and defective. We asked him to show us a defect and he showed a small slit inside the tire which caused the tire bubble. He then brought it back to us and placed it in our trunk to give back to NTB. NTB declined to replace the tire stating it was a Pirelli issue and we needed to contact them.
Apr 21, 2023
CONTINENTAL TIRES-I HAVE HAD FAILURES OF 3 TIRES ON A NEW CAR, A MERCEDES E350 4MATIC, EQUIPPED WITH CONTINENTAL 245/40/18 TIRES. TWO TIRES HAD WEAK SIDEWALL AND BLEW OUT AFTER HITTING POTHOLES AT LOW SPEEDS. THE LAST HAD A BUBBLE IN THE SIDEWALL. *TR
Apr 26, 2010
PIRELLI SCORPION ZERO TIRES. WITH LESS THAN 8,000 MILES ON THE TIRES, I ROLLED OVER A ONE INCH STONE WHILE DRIVING 30 MPH AND THE TIRE IMMEDIATELY LOST AIR PRESSURE. IF THIS WOULD HAVE HAPPENED AT HIGH SPEED I WOULD HAVE LOST CONTROL OF THE VEHICLE. THE COMPANY'S POSITION IS THAT THE TIRE IS SAFE, EVEN THOUGH THE STONE PENETRATED THROUGH THE FULL TREAD INTO THE TIRE CAVITY. ASIMMETRICO MO 235/45 R20 100H MO 5570 EXTRA LOAD DOT XT PF J884 4408 INTERNO INNEN RADIAL M+S TUBELESS R740401 P.14580.459/01 1414 MADE IN GERMANY TREAD 2 RAYON, 2 STEEL, 2 NYLON SIDEWALL 2 RAYON E4 0224435-S 0240460 TT 012 X29 (INSIDE TIRE CAVITY). *TR
Dec 28, 2009
SUSPENSION,UNKNOWN OR OTHER
2 complaints
Subframe is completely rotted. Taken to several mechanics who were unable to diagnose handling problems and severe tire wear. After research this is a common problem, we were never notified this could be an extremely dangerous and hidden issue. Car is unsafe to operate without expensive repairs. Unacceptable.
Aug 31, 2023
The rear sub frame corrosion which caused the back tire of the driver side to fail off and lose control of the vehicle, which put myself and other drivers in harm because of lost of vehicle. The rear sub frame has corroded sooner than it's lifecycle. The dealership has confirmed the issue, inspected the part and has replaced. There were no warning lights that have gone off on the vehicle to notify of the issues. Driver hit a pot hole and the frame cracked due to premature corrosion.
Aug 11, 2022
SUSPENSION,SERVICE BRAKES
2 complaints
After breaking hard the vehicle started to pull left and the rear felt like it had locked up. I took it immediately to my local mechanic who diagnosed a prematurely rotted out subframe. I am in the process of having MB review and quote for the repair.
Feb 07, 2023
On 10/5/22, my wife was driving her 2010 GLK 350 to work, suddenly she felt the break pedal was going deep inside easily and noticed break fluid light warning sign in dashboard. She was scared to drive and slowly drove car to Mercedes authorized technician. After diagnosis, MB technician said the issue in not just on break fluid leaks but the entire breaking system is failing due to rear subframe rust which holds the entire suspension and body. He said car is not safe to drive will cost $4K to $10k to repair. Called another dealer near by said the same as this is common issue with Mercedes due to snow the subframe rust during winter. It is ironic that even with frequent servicing with dealer they never found these rust issue early because rusting process started early on any metals. Went online to dig deeper on this issue and surprised this issue is widespread check https://mbworld.org/forums/c-class-w204/805501-rotted-rear-subframe-2.html#post8650716 Apparently Mercedes recalled all C class cars to replace subframe as they realized it is their design issue in Europe, UK and Canada. Here in USA dealers give excuses saying it due to winter snow it rust even though they did not catch such dangerous safety issue in the car. Imagine if how severe this break safety issue. Please take action on Mercedes Benz to address this safety issue US, specially it has been addressed in UK, EU, and Canada.
Oct 16, 2022
SERVICE BRAKES
2 complaints
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated while driving approximately 30 MPH, the vehicle in front of her stopped suddenly and the contact depressed the brake pedal and the vehicle jumped. The contact stated that the brake warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 119,973.
Jun 07, 2022
My Mercedes GLK350 2010 (90K miles) has the same issue as mentioned in https://media.mbusa.com/releases/mercedes-benz-usa-announces-voluntary-stop-drive-recall-campaign-for-certain-model-year-2006-2012-ml-gl-and-r-class-vehicles but not included in the list of vehicles being recalled. This vehicle was taken to 'Ray Catena of Freehold, NJ' for checking and they identified the same issue - brake lines are corroded and leaking and brake pedal goes to floor and not effective at stopping (soft brake pedal). So I have exactly the same symptoms as mentioned in the recall notice for ML-, GL- and R-Class vehicles produced for the 2006-2012 model but my 2010 GLK is not included - hence requesting that GLK 350 to be included in the recall and this brake issue fixed by Mercedes Benz.
May 17, 2022
ELECTRICAL SYSTEM
2 complaints
THE EIS (IGNITION SWITCH) FAILED. THIS CAUSED THE VEHICLE TO HAVE A NO-START CONDITION. THE VEHICLE WAS BACKED IN, TURNED OFF, STATIONARY, AND WOULD NOT START AFTER TRYING TO RESTART THE VEHICLE.
Jul 03, 2018
STEERING WHEEL LOCK FAILURE AND IT IS KNOWN TO BE A VERY COMMON PROBLEM ON THESE CARS AND NEED TO BE ADDRESSED
Jan 14, 2016
EXTERIOR LIGHTING
2 complaints
THE SCREEN GOES OUT GOES BLACK GETS HOT AND OVER HEATED
Feb 05, 2018
FAILURE OF LEFT TAIL LIGHT. RECALL ON 2008-2011 C350 VEHICLES FOR TAIL LIGHT GROUND WIRE PROBLEM BUT RECALL NOT ON GLK350'S. *TR
May 08, 2014
ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
SEE ATTACHED LETTER
Aug 24, 2017
ELECTRICAL SYSTEM WARNING LIGHT CAME ON SEVERAL TIMES DURING A RETURN WEEKEND TRIP WHILE TRAVELING ON IH 35 AT APPROXIMATELY 65MPH FOR SRS CONTROL UNIT MALFUNCTION. THE MESSAGE LIGHT COMPLETELY LIT UP SEVERAL TIMES AND WARNED THAT THE SRS CONTROL WAS MALFUNCTIONING AND SHOULD BE TAKEN CARE OF AS SOON AS POSSIBLE BECAUSE IT COULD CAUSE GREAT HARM IN CASE OF AN ACCIDENT OR SUDDEN STOP. I WAS VERY AFRAID DURING THIS RETURN TRIP AND WAS HAPPY I WAS LESS THAN AN HOUR FROM HOME. I IMMEDIATELY CALLED THE MB DEALER TO SCHEDULE AN APPOINTMENT TO TAKE CARE OF THE PROBLEM. THE DEALER CONFIRMED THE PROBLEM AND REPAIRED THE SRS PROBLEM ON MY VEHICLE ON 8/27/2015. I RECEIVED A NOTICE BY EMAIL ON DECEMBER 17, 2015 AND ADDITIONALLY RECEIVED A (IMPORTANT SAFETY RECALL 2015110002 INTERIM NOTICE TO REPLACE SRS CONTROL UNIT ALONG WITH MY VIN#, NHTSA RECALL# 15V711) FROM THE MANUFACTURER CONFIRMING THE PROBLEM ON DECEMBER 28, 2015. AND IMMEDIATELY CALLED THE DEALERSHIP TO DISCUSS A MONETARY REFUND AND WAS TOLD THAT I MUST WAIT FOR A SECOND LETTER BEFORE THEY COULD ISSUE OR DISCUSS A REFUND FOR THE REPLACEMENT REPAIR I PAID FOR. TO DATE, I HAVE NOT RECEIVED ANY FOLLOW UP FROM THE DEALERSHIP .I WOULD LIKE TO KNOW WHEN I WILL RECEIVE THE SECOND NOTICE AND/WHAT OTHER STEPS ARE AVAILABLE TO BE COMPENSATED BY REFUND.
Feb 16, 2016
ENGINE
2 complaints
OIL IN RADIATOR.
Sep 01, 2015
TL* THE CONTACT OWNS A 2010 MERCEDES GLK350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE DEALER WAS NOTIFIED. SEVERAL DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE STARTER AND FUEL PUMP NEEDED TO BE REPLACED. ALSO, THE ELECTRICAL SYSTEM WAS UPGRADED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO DISPATCH AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 18,000.
Sep 06, 2012
POWER TRAIN
2 complaints
THIS IS A 5 YEAR OLD VEHICLE WITH 57000 MILES AND THE TRANSMISSION NEEDS REPLACED. I HAVE RESEARCHED ONLINE AND HAVE FOUND NUMEROUS PEOPLE REPORTING SAME PROBLEM WITH SAME VEHICLE AT AROUND SAME MILEAGE. MAKES ME THINK THERE IS SOME FUNDAMENTAL PROBLEM WITH THE VEHICLE THAT MB HAS FAILED TO ACKNOWLEDGE AND FIX. THE REPAIR WILL COST OVER $6000 WHICH IS AROUND THE SAME COST OTHERS HAVE REPORTED ONLINE. IT JUST SEEMS TOO COINCIDENTAL TO ME THAT SO MANY PEOPLE HAVE HAD SAME PROBLEM WITH THIS VEHICLE WITH THE SYMPTOMS BEING THE SAME AT AROUND THE SAME MILEAGE. MIGHT BE SOMETHING TO LOOK INTO AND HOLD MB ACCOUNTABLE FOR. ISN'T THIS THE KIND OF THING THAT DRIVES RECALLS? *TR
Apr 23, 2015
VEHICLE DEVELOPED TRANSMISSION WHINE. TRANSMISSION WILL BE REPLACED. *TR
Apr 03, 2012
STEERING,WHEELS,VISIBILITY/WIPER
1 complaint
On [XXX], my mother was driving our 2010 Mercedes-Benz GLK 350 to work around 6:30 AM when the vehicle suddenly caught on fire without warning. The car was completely destroyed in the fire. Thankfully, she was able to exit safely. After doing research online, we found many reports of 2010 GLK 350 models catching fire due to fuel system issues and leaks, which appear to be common with this year and model. We were surprised to learn that our VIN currently shows no active recalls, even though the issue seems widespread. We can provide photos of the car before and after the fire, towing documentation, and the police/fire report. The cleanup and towing bills have been expensive, and we are filing this report so NHTSA can investigate whether this is a safety defect that should result in an official recall. Vehicle: 2010 Mercedes-Benz GLK 350 Incident Date: [XXX] Location: Mountville, PA VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 10, 2025
SUSPENSION,STRUCTURE
1 complaint
Corrosión en toda la parte trasera (subframe) que sujeta la suspensión haciendo el carro inestable a la hora de detener el automóvil, y apaga los sistemas ABS,ESP. lo cual lo hace mas peligrosa la conducción. Si Toyota hizo el cambio en sus vehículos con por que mercedes benz deberia comprometerse a repara esta parte. Ya que es un riesgo a la seguridad.
Nov 10, 2023
SUSPENSION,FORWARD COLLISION AVOIDANCE
1 complaint
While driving I was unable to come to a complete stop….while breaking the vehicle would pull to the side and keep moving into traffic
May 12, 2023
SUSPENSION,STRUCTURE,UNKNOWN OR OTHER
1 complaint
Subframe of the car rusted and rotted from inside out. to the point of rear suspension completely detached from subframe. it caused my car to fish tail and lose control under even slow breaking conditions. once we discovered the problem we were told the car was a death trap and was absolutely unsafe to operate. we found out this is a common problem for this MB model type. the problem was already under recall in Europe. there are thousands of existing owner complains about the exact same issue. MB USA initially refused to acknowledge the problem, but on 2/14/2023 they sent a memo to all US dealers to repair rotted subframe for free under "extended warrantee". however, they refused to pay for the full repair even after dealership specifically informed them that it was not possible to complete the repair without replacing thrust arm and rod, which were damaged due to the Subframe failure. this incident endangered me and my family, cost $2000+ out of pocket for repairs in addition to the loss of access to my vehicle for at least 3 weeks.
Feb 16, 2023
STRUCTURE,SERVICE BRAKES
1 complaint
I had my 2010 Mercedes GLK in for B service today (Jan. 3, 2023), and the repair team inspected the vehicle and informed me that I have a RUST HOLE approximately 1" x 2" in size located adjacent to an attachment point for the wheels in the REAR SUBFRAME. If it breaks, it could cause the vehicle to become difficult to control. Additionally, they informed me that the BRAKE LINES are also RUSTING/WEAKENING. If the brakes fail while driving it could cause loss of control of the vehicle. Since these are hidden parts that I typically can't see, I had no warning that there was anything wrong until I had it in for routine maintenance. I have the invoice for the oil change, with a notation from the repair team regarding these parts. The vehicle is available for inspection should it be necessary.
Jan 03, 2023
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
Mold in a/c
Nov 25, 2022
SERVICE BRAKES,ENGINE
1 complaint
I took my MB in for service to have alternator replaced. After it was finished service did a multipoint inspection on vehicle and keep in mind I have had my car in for service before and if there had been a multi inspection wouldn't this have been seen before now? This report includes Rear sub Frame rusted & broke, rear brake lines rusted, fault code for intake manifold flap malfuntion, actuator arms broke, engine misfire on cylinders 3-5. Recommended Services is to replace transmission mounts, left engine mount, right engine mount, rear sub frame, rear brake llines, intake manifold. diagnose misfires. All of this and I was never notified of any issues before now and its only been a year since my car was in before. I was also told I didn't need an oil change and my brakes were only making noise because of wear!? And due to the issue I was also told to be very careful when I do drive! Total cost for this is $11,996.85 So I feel that MB is liable for this as there has not been any recommendation s before now. I had $2,081. worth of work done February 5th 2019 and the underbody of vehicle was inspected so why was this not caught then?
Oct 10, 2022
FUEL SYSTEM, OTHER,FUEL/PROPULSION SYSTEM
1 complaint
PLASTIC SEAL ON GASKETS FOR GAS TANK FAILED ON BOTH SIDES OF CAR. CAUSES LEAKING OF FUEL AND ODOR INTO PASSENGER AREA OF VEHICLE AND DANGER OF EXPLOSION DUE TO LEAKING FUEL. IT OCCURS WHEN GAS TANK IS MORE THAN 3/4 FULL TO FULL OF FUEL.
Jul 10, 2020
AIR BAGS,WHEELS
1 complaint
TAKATA RECALL I HAVE BEEN CALLING MY DEALERSHIP SINCE I GOT A NOTICE THERE WAS A PROBLEM WITH THE TAKATA AIRBAGS AND NOTHING IS BEING DONE. I CANNOT GET AN ANSWER AS TO WHEN THEY INTEND TO REPLACE THEM. THEY ARE NOT DOING ANYTHING TO REMEDY THE PROBLEM, AND ARE EVASIVE WHEN YOU QUESTION THEM. MOREOVER THE PERRILLI TIRES ON MY CAR ARE CONSTANTLY GOING FLAT. I HAVE HAD TO REPLACE 13 TIRES. AND MY CAR HAS ONLY 44,000 MILES. THEY BLOW UP WHILE I AM DRIVING...IT'S NEVER A SLOW LEAK.
Oct 10, 2018
STEERING,ELECTRICAL SYSTEM,AIR BAGS
1 complaint
STEERING COLUMN MODULE ELECTRICAL CAUSING THE CAR INOPERATIVE. I TURNED THE IGNITION AND NO SOUND. THE DASHBOARD DID NOT LIGHT UP. I COULD NOT GET THE CAR TOWED BECAUSE THE WHEEL LOCKED. I HAD TO REQUEST A TOW THAT HANDLES THIS TYPE OF ISSUE.
Oct 06, 2018
AIR BAGS,SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TAKATA RECALL: GOOD CAR INTO SOUTH BAY MERCEDES FOR SRS REPLACEMENT AS INSTRUCTED ON RECALL LETTER. SERVICE ADVISOR INITIALLY TOLD ME TO PAY FOR DIAGNOSTIC PRIOR TO MOVING FORWARD, BUT AFTER I INSISTED THAT THE ISSUE WAS RELATED TO A RECALL NOTICE, I WAS TOLD THE REPLACEMENT OF THE SRS MODULE WOULD BE FREE OF CHARGE. AFTER COMPLETED, ADVISOR SHOWED ME THAT THE WARNING WAS NO LONGER ACTIVE AS THE PROBLEM WAS FIXED; AS SOON AS I LEFT THE LOT, THE SRS WARNING REAPPEARED SO I RETURNED. SERVICE ADVISOR INSTRUCTED ME TO THEN PAY FOR A DIAGNOSTIC AS PREVIOUSLY SUGGESTED BECAUSE IT WAS UNRELATED TO THE RECALL. SERVICE ADVISOR, ROGER, WOULD NOT INSPECT VEHICLE ANY FURTHER WITHOUT COLLECTING PAYMENT. ON THE DRIVE HOME, CAR WAS SMOKING; DISCOVERED OIL ALL OVER THE ENGINE ONCE I ARRIVED AT MY DESTINATION (OIL CHANGE PERFORMED AS WELL). NO RECOURSE AFTER CONTACTING SOUTH BAY MERCEDES-BENZ.; MANAGER NOT AVAILABLE. I NEED IMMEDIATE ASSISTANCE AS THIS IS A SAFETY ISSUE THAT IS NOT BEING ADDRESSED BY MB USA.
Apr 22, 2018
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
RECEIVED RECALL NOTICE
Apr 14, 2018
EXTERIOR LIGHTING,AIR BAGS
1 complaint
TAKATA RECALL AFTER APPROXIMATELY 2 YEARS AFTER NOTIFICATION, THE IDENTIFIED PROBLEMS HAVE STILL NOT BEEN RESOLVED. HEADLIGHTS - NORMAL HEADLIGHT OPERATION DOES NOT PROVIDE SUFFICIENT ILLUMINATION OF THE ROAD.
Dec 29, 2017
STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
ACCELERATION/BRAKE ISSUE. ON 09/0517 I PULLED INTO MY PARKING LOT APARTMENT COMPLEX AND UPON PULLING INTO MY PARKING SPOT, I ATTEMPTED TO BACK MY 2010 MERCEDES 2010 GLK350 TO ALIGN MY CAR. I PUT THE VEHICLE IN REVERSE, BUT SUDDENLY THE VEHICLE ACCELERATED BACKWARDS AND CRASHED INTO A PARKED VEHICLE. I ATTEMPTED TO APPLY THE BRAKES, BUT THE VEHICLE DID NOT STOP. BEFORE THE ACCIDENT OCCURRED ON MY DASHBOARD IT DISPLAYED "CHECK BRAKE PADS". I PURCHASE THIS CAR ON 08/16/17 AND WAS INFORMED THAT THE VEHICLE HAS (2) SAFETY RECALLS FOR 'TAKATA" AIRBAGS. THIS UNINTENDED ACCELERATION IN MY 2010 MERCEDES-BENZ GLK350 IS ALARMING AND CONCERNING.
Sep 08, 2017
EXTERIOR LIGHTING,AIR BAGS,UNKNOWN OR OTHER
1 complaint
MY TRANSMISSION BEGAN LEAKING FLUID WITH 22,000 MILES ON IT AND NOW THE TRANSFER CASE NEEDS TO BE REPLACED BECAUSE IT IS LEAKING TRANSMISSION FLUID. I WAS DRIVING UP A HILL AND MY SUV FELT LIKE IT WAS SKIPPING GEARS. THE NEXT DAY I NOTICED RED LIQUID ON THE GARAGE FLOOR. IT WAS TOWED TO MERCEDES SERVICE DEPARTMENT IN HOOVER AND SUPPOSEDLY FIX. HOWEVER, THE TRANSFER CASE IS STILL LEAKING.
Jul 10, 2017
SEATS
1 complaint
PASSENGER SIDE SEAT WARMER OVERHEATING WHEN TURNED ON VERY HOT TO TOUCH AND CAUSING SMOKE IN CABIN.
Apr 09, 2017
POWER TRAIN,ENGINE
1 complaint
AFTER ONLY 7 YEARS OF OWNING THE 2010 MB GLK 350, BOTH THE ENGINE MOUNTS AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED AT AN ESTIMATED COST OF $3000.00 AT THE DEALERSHIP. THE CAR HAS LESS THAN 50,000 MILES ON IT, MOSTLY CITY DRIVING. THIS CAN PRESENT A SAFETY HAZARD IF YOU ARE DRIVING YOUR VEHICLE IN HIGH SPEEDS; THE ENGINE MAY SHIFT AND BOUNCE ABOUT SO VIOLENTLY THAT VARIOUS PARTS WILL FLY OFF. CONDITION MOSTLY SEEN IN HIGH MILEAGE CARS.
Apr 09, 2017
AIR BAGS,UNKNOWN OR OTHER
1 complaint
"TAKATA RECALL' IS THE CURRENT TOP CONCERN TO DATE WITH MY CAR. I WAS SOLD A USED LEMON & WOULD NEVER PURCHASE ANOTHER MERCEDES BASED ON MY EXPERIENCE . I BOUGHT THE CAR IN OCTOBER 2015~ IT HAS BEEN BACK TO THE DEALERSHIP APPROXIMATELY 10 TIMES. SOME VISITS THE CAR WAS THERE FOR 2 PLUS WEEKS. MERCEDES PUT THE WRONG TIRES ON THE CAR CAUSING ALIGNMENT PROBLEMS , TIRES WORE DOWN AFTER 3000 MILES, THERE IS AN UNRESOLVED CONDENSATION LEAK, UNRESOLVED OIL LEAK, & CURRENTLY HAVE A SRS DIAGNOSIS CODE WHICH HAS BEEN LEFT UNDIAGNOSED.
Aug 09, 2016
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
ON 4/24/16, A TOYOTA REAR ENDED ME AND PUSHED ME INTO THE VEHICLE IN FRONT OF ME. THE DAMAGE WOULD HAVE BEEN REPAIRABLE UNTIL MY CAR CAUGHT ON FIRE. IT LOOKED LIKE IT STARTED IN THE INSIDE ABOVE THE GAS TANK AREA, BUT THE MAN WORKING AT THE IMPOUND LOT THE NEXT DAY SAID IT LOOKED ELECTRICAL. EITHER WAY, THE IMPACT SHOULD NOT CAUSE A MERCEDES TO CATCH ON FIRE. I WAS ON A CITY STREET STOPPED AT A STOPLIGHT.
Apr 30, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
INTERMITTENT WARNING "CHECK RIGHT TAIL AND BRAKE LIGHT" I CHECK AND LIGHT NOT FUNCTIONING; MESSAGE DISAPPEARS, LIGHTS WORK AND THEN REPEATS WITH LIGHT NOT FUNCTIONING. ADDITIONALLY CAR FAILS TO START ON SEVERAL OCCASIONS. HAS BEEN IN SHOP 3 DAYS. NOT SURE IF IT IS WIRING HARNESS FAULTY, CIRCUIT BOARD, PERHAPS HARNESS OR SOCKETS BURNT, MELTED. NOTE THAT THIS PROBLEM IS RAMPANT IN ONLINE REPORTING. MERCEDES REPORTS NO RECALLS.
Aug 13, 2015
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ GLK. THE CONTACT STATED, WHILE IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE SYSTEM FAILED TO ENGAGE, WHICH LED TO A THREE-CAR ACCIDENT. THERE WERE NO INJURIES TO REPORT. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED, WHO ADVISED THAT THE BRAKING SYSTEM WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 60,000. UPDATED 6/19/14*CN THE CONSUMER STATED THERE WAS A VERY STRONG POSSIBILITY THAT THE CAR WAS INDEPENDENTLY ACCELERATING AND OVERRIDING THE ACTION OF THE BRAKES. UPDATED 06/26/2014 *JS UPDATED 08/18/14. *JB
May 02, 2014
POWER TRAIN,VISIBILITY
1 complaint
WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBLEM OCCUR BEFORE. APPARENTLY MERCEDES HAS RECOGNIZED THE PROBLEM AND SENT A SERVICE ADVISORY TO THEIR REPAIR ENTITIES BUT THEY ARE REFUSING TO ACKNOWLEDGE THIS AS A DEFECT. THIS IS A SAFETY PROBLEM AS THE LETTERS AND WORDS ON THE BUTTONS BECOME ILLEGIBLE FORCING THE DRIVER TO TAKE THEIR ATTENTION FROM ROAD TO TRY AND OBTAIN THE REQUIRED ACTION. *TR CONSUMER STATED THAT TRANSMISSION FAILED AT 85,847 MILES. CONSUMER HEARD A FAN-LIKE NOISE COMING FROM THE TRANSMISSION. THERE WAS METAL IN THE TRANSFER CASE. THE TRANSMISSION WAS REPLACED AND THE COOLER AND TORQUE CONVERTER WERE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ASSISTANCE. *DL
May 23, 2013
ENGINE AND ENGINE COOLING,STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
THAT SATURDAY I HAD MY 30,000 MILE SERVICE AT ESTATE MOTORS IN GOLDENS BRIDGE, NY. THE DEALER ALSO DID AN "OPEN RECALL". THEY DEDUCTED $20 FROM MY BILL TO GET A CAR WASH. I DROVE DIRECTLY TO A CAR WASH ON ROUTE 202 IN NEW MILFORD, CT. ABOUT 3:00 PM, I WAS THIRD IN LINE AND AS THE TWO CARS AHEAD EDGED FORWARD, TURNING LEFT TO GO IN, I NUDGED MY GAS PEDAL AND THE VEHICLE TOOK OFF LIKE A ROCKET, GLANCED OFF THE CAR BUMPER AHEAD, RAN OVER ELECTRIC EQUIPMENT AND A 3 FOOT TALL TREE, WENT HALFWAY OVER A 3 FOOT HIGH WALL AND WAS STOPPED BY SMASHING INTO A TREE. NOBODY WAS HURT. I HAD KEPT MY SEAT BELT ON AND WAS ONLY SLIGHTLY BRUISED. AT FIRST I THOUGHT I MUST HAVE DONE SOMETHING WRONG, AS I TOLD THE POLICE, BUT REALIZED LATER THAT WAS IMPOSSIBLE. I AM A GOOD AND CAREFUL DRIVER AS ALL RECORDS WILL ATTEST. I COULD NOT HAVE JAMMED MY FOOT DOWN ON THE GAS PEDAL. I LATER FOUND THAT THE "OPEN RECALL" HAD TO DO WITH A CAM SOLENOID, WHICH IS INVOLVED WITH THE FLOW OF GASOLINE INTO THE MOTOR. I ALSO FOUND ON GOOGLE THREE ALMOST IDENTICAL INCIDENTS REPORTED ON THIS PARTICULAR MODEL AND YEAR. TAKE A LOOK. I FIND IT VERY HARD TO BELIEVE THIS IS JUST A COINCIDENCE. S MERCEDES BENZ HAS BEEN UNCOOPERATIVE AND STATES THEIR INSPECTION SHOWED NOTHING WRONG WITH THE RELEVANT PARTS OF MY SUV. AFTER THE AMOUNT OF DAMAGE AND REPAIR, I THINK ONE CAN BE SKEPTICAL ABOUT THEIR OPINION. HOW COULD THEY KNOW WHAT THE CAR WAS LIKE BEFORE THIS? MERCEDES DENIES ANY RESPONSIBILITY. AS I AM DEEPLY UPSET BY THE COST TO MY INSURANCE COMPANY FOR SOMETHING I DO NOT BELIEVE IS MY FAULT, THE FUTURE INCREASES IN INSURANCE RATES THAT WILL FOLLOW, THE $560 LOST IN THE 30,000 MILE CHECK-UP AND MY $1000 DEDUCTIBLE, THE LOSS OF VALUE OF MY CAR, AND BY THE INSENSITIVITY AND RUDENESS OF MERCEDES BENZ, WHOSE STAFF FAILS TO RETURN PHONE CALLS AND IS GENERALLY UNCOOPERATIVE. *TR
Apr 18, 2013
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. UPON SHIFTING THE VEHICLE INTO DRIVE IT LUNGED FORWARD. HE APPLIED PRESSURE TO THE BRAKE PEDAL BUT THE BRAKES DID NOT FUNCTION. THE VEHICLE CONTINUED MOVING FORWARD UNTIL IT CRASHED. A POLICE REPORT WAS FILED AND THE DRIVER SUFFERED MINOR INJURIES. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE VEHICLE WAS TOWED TO A BODY SHOP AND THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,000.
Dec 20, 2010
VISIBILITY
1 complaint
2010 GLK-350 WITH INEFFECTIVE DRIVER'S SIDE WINDSHIELD WIPER --LEAVES A WEDGE-SHAPED POOL OF WATER IN FRONT OF DRIVER, FROM LEFT (AT ABOUT 9 IN. TALL). TO RIGHT, EXTENDING ABOUT 2-3 FEET, MAKING IT IMPOSSIBLE TO SEE ONCOMING TRAFFIC. BOUGHT CAR IN MAR 2010, REPORTED TO MB SEVERAL TIMES, AND THEY SAY ITS NORMAL. HAVE PICTURES. FRONT END OF VEHICLE --MAINLY RIGHT FRONT TIRE-- WOBBLES, FORCING DRIVER TO INCREASE OR DECREASE SPEED AT AROUND 60 MPH. REPORTED TO MB SINCE NEW SEVERAL TIMES; THEY SAY THEY FIND NOTHING. AUTOMATIC TRANSMISSION LURCHES AT TIMES, AND SOME OTHERS IT DOES NOT RESPOND AS ASKED (AS IN CASE OF EMERGENCY). REPORTED TO MB SEVERAL TIMES; ANOTHER "VEHICLE OPERATING AS SPECIFIED." *TR
Oct 20, 2010
TRAILER HITCHES
1 complaint
TL* THE CONTACT OWNS A 2010 MERCEDES GLK350. WHILE TRAVELING 4 MPH AND PULLING A TRAILER, THE TRAILER BEGAN MOVING IN A DIFFERENT DIRECTION THAN THE VEHICLE. THE CONTACT DISCOVERED THAT THE FACTORY TRAILER HITCH WAS FRACTURED INTO TWO PIECES IN THE LOCATION WHERE THE HITCH WAS WELDED TOGETHER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRAILER HITCH WAS REPLACED DUE TO EXCEEDING TRAVEL WEIGHT. THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 15,000.
Aug 17, 2010
LATCHES/LOCKS/LINKAGES
1 complaint
THE REAR PASSENGER DOOR BEHIND THE DRIVER DOES NOT UNLOCK. THIS CONDITION IS RANDOM AT BEST, IT MAY STAY LOCKED FOR A WEEK AND THEN UNLOCK NORMALLY FOR A FEW DAYS AND THEN RETURN TO THE LOCKED STATE. *TR
Dec 06, 2009
Frequently Asked Questions
How many problems does the 2010 MERCEDES-BENZ GLK-Class have?
The 2010 MERCEDES-BENZ GLK-Class currently has 240 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2010 MERCEDES-BENZ GLK-Class?
The most common problems reported for the 2010 MERCEDES-BENZ GLK-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2010 MERCEDES-BENZ GLK-Class problem data come from?
All problem and complaint data for the 2010 MERCEDES-BENZ GLK-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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