2007 MERCEDES-BENZ ML-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
110
Complaints Reported
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Complaints by Component
SEATS
33 complaints
The contact owns a 2007 Mercedes Benz ML500. The contact stated that while her boyfriend was driving, the front and back seat warmers were operating and the driver noticed smoke. The contact mentioned there was a smoke odor and noticed the front driver seat caught on fire. The contact stated that the driver extinguished the fire with his clothes by smothering the seat. In addition, there was a hole in the seat. The vehicle was taken to the dealer where they failed to provide a diagnosis and informed the contact the seat was going to be unplugged. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 199,800.
Sep 23, 2021
THE FRONT PASSENGER SEAT WILL NOT ENGAGE IN A LOCATION. IT SLIDES FORWARD AND BACKWARD AT WILL WHEN BRAKING OR ACCELERATING. I SEE THIS AS A MANUFACTURING DEFECT. MY DEALER SAYS I'LL NEED TO PAY FOR A COMPLETE NEW SEAT ASSEMBLY. ALL MY PASSENGERS SIT IN THE REAR. THANKFULLY, THEY ARE FEW. OTHERWISE I LOVE THE CAR'
May 22, 2019
I HAD MY HEATED SEAT ON THE MEDIUM SETTING. WHILE ON MY SHORT COMMUTE TO WORK (ABOUT 8 MINUTES) THIS MORNING MY DRIVER SEAT STARTED TO SMOKE AND BURNED A HOLE THROUGH THE LEATHER AND MELTED PART OF MY CLOTHING.
Dec 05, 2018
ON APRIL 22, 2017 I PRESSED THE DRIVER SIDE SEAT WARMER BUTTON AND A FEW MINUTES LATER BEGAN TO FEEL BURNING AND SMELLING SMOKE. DETERMINED MY SEAT WAS ON FIRE AND DEPRESSED THE BUTTON AGAIN AND STOPPED THE FIRE. I WAS ON A CITY STREET AND ABLE TO PULL OVER. I HAVE CONTACTED MBUSA.
Apr 23, 2017
I GOT INTO MY CAR AND TURNED ON THE SEAT WARMER. AFTER 10 MINUTES OF DRIVING ON THE HIGHWAY I COULD SMELL SMOKE BUT THOUGHT IT WAS OUTSIDE THE VEHICLE. A FEW SECONDS LATER I FELT A BURNING SENSATION ON MY LOWER BACK. I REACHED MY LEFT HAND BEHIND ME TO CHECK AND FELT SOMETHING HOT, WHEN I PULLED MY HAND OUT MY FINGER TIPS WERE COVERED IN MELTED LEATHER. THE SMOKE BY THEN INCREASED, I SHUT THE SEAT WARMER OFF AND EXITED THE HIGHWAY AS QUICKLY AS POSSIBLE.
Mar 02, 2017
+ 28 more complaints for this component
POWER TRAIN
14 complaints
The vehicle would suddenly stop shifting or shift into neutral. This could happen at freeway speeds, where it would suddenly not have any power and just coast or it could be stuck in 4th at a stoplight and not be able to move.
Oct 24, 2022
The transmission fails to shift into second gear. Gets stuck in limp mode. Won’t accelerate more than 30 miles per hour.
Dec 22, 2021
ON SEVERAL OCCASIONS, WHILE MOVING IN TRAFFIC, THE VEHICLE WILL JUMP FROM DRIVE TO NEUTRAL; THE ENGINE IS DISENGAGED AND REVS FREELY. THE VEHICLE WILL NOT ENGAGE BACK INTO DRIVE UNTIL THE IGNITION IS COMPLETELY TURNED OFF, WHICH LOCKS THE STEERING WHEEL, SO THE DRIVER MUST EXIT THE TRAFFIC LANES WITH NO POWER BEFORE THE VEHICLE CAN BE RESTARTED. THIS HAS ALMOST CAUSE A COLLISION AS THE DRIVER HAS NO CONTROL OF THE CAR BUT MUST EXIT HIGH SPEED TRAFFIC LANES, OR COME TO A COMPLETE STOP IN THE MIDDLE OF A FREEWAY.
Dec 16, 2018
CONDUCTOR PLATE TRANSMISSION ISSUE
Jul 19, 2018
WE ARE HAVING SOME SERIOUS ISSUES WITH OUR MERCEDES BENZ ML350, 2007. THE SAFETY HAZARD CONCERNS US DEEPLY. BASED UPON OUR RESEARCH, WE HAVE DISCOVERED THAT THIS IS A COMMON PROBLEM. OTHERS ARE FACING THE SAME ISSUES WITH THIS VEHICLE. THIS PROBLEM OCCURS WHEN YOU LEAST EXPECT IT. IT WILL BE DRIVING FINE AND THEN ALL OF A SUDDEN, IT WILL LOSE ALL POWER IN THE TRAFFIC WHERE YOU ARE TOTALLY HELPLESS AND UNABLE TO PULL OVER. THIS IS VERY DANGEROUS BECAUSE THE VEHICLE SLOWS DOWN UNEXPECTEDLY WHICH CAN CAUSE A MAJOR ACCIDENT. EXAMPLE: WHEN YOU ARE CROSSING A HIGHWAY; YOU THINK THE VEHICLE WILL DRIVE NORMAL. BUT THEN ALL OF A SUDDEN IT DRAGS. THEREFORE, YOU WILL HAVE TO CRAWL. EACH TIME WE HAVE TO RESTART THE VEHICLE. IT APPEARS THAT THE VEHICLE RESETS ITSELF WHEN THE ENGINE IS TURNED OFF. THEN THE VEHICLE PROCEEDS AS NORMAL. ANOTHER EXAMPLE: IT WON'T SHIFT FROM SECOND GEAR TO THIRD, AND YOU CAN ONLY CRAWL 10-40 MPH. IT REFUSES TO SHIFT ANY MORE. OTHER DRIVERS AROUND US ON THE ROAD BECOME EXTREMELY IMPATIENT AND START SCREAMING AND USING VIOLENT GESTURES. ANOTHER TIME, I WAS COMING OFF A HIGHWAY MERGING TO THE ACCESS ROAD. THE VEHICLE SLOWED DOWN. I PRESSED ON THE GAS, THE ENGINE REVVED UP BUT THE CAR SLOWED DOWN TO ABOUT 35MPH AND A 18 WHEELER BEHIND US ALMOST HIT US BY SWERVING TO AVOID A MAJOR ACCIDENT. I HAD TO CRAWL ON THE ACCESS ROAD WITH FAST MOVING TRAFFIC. THERE ARE OTHER REPORTS WITH THE 2007 MERCEDES BENZ ML350 POWER TRAIN (TRANSMISSION) TO HAVE THESE ISSUES. THE REPORTS I HAVE READ INDICATED THAT THE MERCEDES BENZ CORPORATION IS NOT WILLING TO OWN UP TO THE FACT THAT THIS VEHICLE IS VERY DANGEROUS AND CAN CAUSE SERIOUS IMPLICATIONS. I PLEAD FOR YOUR HELP TO PLEASE LOOK INTO THIS MATTER SO THAT OTHERS WITH THE SAME PROBLEM WITH THIS CAR CAN BE SPARED. WE ARE APPEALING FOR YOUR HELP.
Sep 07, 2015
+ 9 more complaints for this component
ENGINE AND ENGINE COOLING
9 complaints
The contact owns a 2007 Mercedes-Benz ML350. The contact stated while driving 50 MPH, the accelerator pedal was depressed but the vehicle failed to respond and failed to exceed 50 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where unknown repairs were completed. Additionally, the contact stated while driving, the ESC warning light was illuminated. The contact stated that the vehicle would lose motive power and stall inadvertently while at a complete stop. The contact was able to restart the vehicle after several attempts and continued driving. The vehicle was taken to the independent mechanic where unknown repairs were completed. The contact stated that the vehicle stalled while at the traffic light. The contact was unable to restart the vehicle. The vehicle was pushed to her friend's residence. The dealer was notified of the failure and stated they could not assist as the vehicle was not under warranty. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 146,000.
Jun 30, 2022
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML320. WHILE THE CONTACT WAS MERGING INTO HIGHWAY TRAFFIC, WHITE AND GRAY WAS SEEN UNDER THE HOOD OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. PRIOR TO THE FAILURE, THE VEHICLE HESITATED WHILE DRIVING. THE CONTACT POINTED OUT THAT THE VEHICLE WAS EQUIPPED WITH A DIESEL ENGINE. THE VEHICLE WAS TOWED TO THE DEALER (MERCEDES-BENZ OF ANNAPOLIS, 324 6TH ST. ANNAPOLIS, MD 21403, (888) 261-7620) WHERE IT WAS DIAGNOSED WITH CATASTROPHIC ENGINE FAILURE. THE EXHAUST MANIFOLD RUPTURED, WHICH CAUSED THE ENGINE WIRING HARNESS TO MELT. THE DEALER INFORMED THE CONTACT THAT 'THE VEHICLE WAS DONE'. THE CONTACT'S INSURANCE COMPANY WAS NOTIFIED AND THE VEHICLE WAS AWAITING INSPECTION TO DETERMINE IF THE VEHICLE WAS A TOTAL LOSS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 224,000. *TT
May 01, 2018
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ ML320. THE CONTACT WAS DRIVING 55 MPH WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER STATED THAT THE EMISSION CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WAS NO DEFECT FOUND WITHIN THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
May 01, 2012
BALANCE SHAFT REQUIRES ENGINE TO BE REMOVED AND REPAIRED AT A COST OF $4200 (AFTER 47,000 MILES). TOLD BY A NUMBER OF MECHANICS THAT THIS IS A COMMON PROBLEM WITH THIS ENGINE IN ML 350 MERCEDES BENZ, 2006,2007. *TR
May 16, 2011
DEAR NHTSA, MY '07 MERCEDES ML-320-CD WAS BOUGHT 'NEW'. THE DEFECT OF A RUN-AWAY, HI RPM REVVING-UP OF THIS DIESEL ENGINE WAS FIRST EXPERIENCED APPROX 21/2 MONTHS AGO. IT HAPPENED SHORTLY AFTER HAVING IT PARKED AT A LOCAL SHOPPING CTR FROM WHICH I DROVE IT ONTO THE MAIN STREET ATA MODERATE SPEED OF LESS THAN 20 MPH. SUDDENLY THE ENGINE REVVED UP TO MAYBE 5 OR 6 000 RPM CAUSING THIS SUV ACCELERATE BEYOND CONTROL. I HAD TO USE BOTH OF MY FEET ON THE BRAKE PEDAL BEFORE PULLING OVER ONTO THE CURB WHERE I TURNED OFF THE IGNITION . AFTER THAT, THIS SUV WOULD NOT RESTART AGAIN FOR A WHILE, LIKE 20 OR 30 MINS. SINCE MY RESIDENCE WAS ONLY ABOUT 2 MILES AWAY , AND AFTER RE-STARTING IT I CHANCED DRIVING IT HOME. I HAVE REPORTED THIS INCIDENT TO THE MERCEDES HQ AT MONTVALE NJ VIA THE BUILT-IN SATELLITE SYSTEM AND SUBSEQUENTLY TO THE LUBBOCK, TX MERCEDES SERVICE CTR WHILE BEING THERE. THEY FOUND NOTHING WRONG AND SENT ME ON MY MERRY WAY BACK TO MY RESIDENCE IN ROSWELL, NM, ABOUT 200 MILES AWAY. I KEPT DRIVING THIS VEHICLE VERY CAREFULLY , OF CURSE AND LO AND BEHOLD IT HAPPENED AGAIN ON 19 JUL '09 WHILE ON A TRIP TO PHOENIX VIA ALBUQUERQUE. WELL, I HAD A TRIP INTERRUPTION AND DELIVERED IT TO THE DEALERSHIP IN ABQ WHERE I BOUGHT IT FOR YET ANOTHER SERVICE CALL. THEY KEPT IT FOR 3WEEKS AND INFORMED ME THAT THE LEMON LAW DOES NOT APPLY AND A BUYBACK WAS NOT POSSIBLE. I AM PERSONALLY PETRIFIED USING IT TO THE EXTEND THAT I HAVE REFUSED DRIVING IT ANYMORE, I CAN NOT AFFORD HAVING AN ACCIDENT WITH IT WITH ME AT THE WHEEL. THE COMMUNICATION WITH THE DEALERSHIP IS POSITIVE BUT THEIR TRADE-IN ALLOWANCE IS SO LOW THAT IT WOULD BE A FINANCIAL HARDSHIP TRADING IT IN. IN CONCLUSION I WONDER WHAT YOU CAN DO FOR ME, BESIDES THE ATTY GENERALS OFFICE IN SANTA FE ON MY BEHALF. OF COURSE, ALL DOCUMENTATION AND INTERVIEWS BY MERCEDES PERSONNEL IS AVAIL AS WELL AS THEIR LETTER OF THEIR COP-OUT, SAY DENIAL OF ACCEPTING IT AS A 'LEMON'. *TR
Aug 18, 2009
+ 4 more complaints for this component
ELECTRICAL SYSTEM
8 complaints
I bought a 2007 Mercedes-Benz ML350 4Matic in late 2023 from auction with a salvage title and I can't take it to inspection center to get plates, because a lot of things such as signal lights, seats power, key fob, radio, wipers, and rear gate to work because the rear SAM module is damage by rain water, which I found on YouTube that at least 3 models from 2006 to 2012 (including my model) suffering from same problem and yet Mercedes company didn't forced to considered as a recall so we can fixed for free since it is not our fault.
Jul 16, 2024
The contact's wife owned a 2007 Mercedes-Benz ML350. The contact stated that while they were out of town, the vehicle was parked in their driveway. The contact stated that a neighbor contacted them and made them aware that the vehicle had caught on fire. A bystander contacted the fire department and the fire was extinguished. The fire department informed the contact that the fire had originated from an electrical failure in the rear of the vehicle. A police report was not filed. The vehicle was deemed totaled. The manufacturer was not made aware of the failure. The approximate failure mileage was 167,000. The VIN was not available.
Oct 18, 2022
WHILE DRIVING DOWN THE HIGHWAY I SMELLED WHAT SMELLED LIKE WIRES BURNING THEN MY WINDSHIELD WIPERS TURNED ON BY ITSELF AND WIPED AT A VERY FAST PACE, THEN THE HORN STARTED BLOWING (ON ITS OWN) VERY LOUDLY, I PULLED OVER AT A TIRE SHOP AND I NOTICED SMOKE COMING FROM THE REAR PASSENGER DOOR PANEL. THE FIRE DEPARTMENT WAS CALLED AND THEY DISCONNECTED THE BATTERY. WHEN I SPOKE TO A MECHANIC I WAS TOLD THAT THERE WAS A RECALL ON THE WIRING HARNESS AND THAT WAS MORE THAN LIKELY THE PROBLEM.
Jun 30, 2020
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE REAR PASSENGER SIDE BRAKE LIGHT ILLUMINATED AND REMAINED LIT EVEN WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS UNOCCUPIED AND PARKED IN THE DRIVEWAY OF THE RESIDENCE WHEN A NEIGHBOR INFORMED THE CONTACT THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT STATED THAT THE CAUSE OF THE FIRE WAS DUE TO AN ELECTRICAL FAILURE. THE POLICE WAS ALSO PRESENT, BUT NO REPORT WAS FILED. THERE WERE NO INJURIES. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
May 07, 2018
I BACKED CAR OUT OF GARAGE AND ALL INSTRUMENTS ON PANEL STARTED TURNING IN OPPOSITE DIRECTIONS. MY LIGHTS BLINK OFF AND ON ,MY CLOCK REWINDS , ,MY RADIO LIGHT GET BRIGHT THEN TURNS DARK. THIS CAR IS GARAGE KEPT SO WHY IS ELECTRICAL SYSTEM BAD .THESE THINGS HAPPEN WHEN IT IS STATIONARY AND IN MOTION ALSO POWER STEERING LEAK
Dec 08, 2015
+ 3 more complaints for this component
STEERING
5 complaints
Losing power steering pressure while driving the car: safety issue it appears Hard to steer the ML350
May 22, 2021
POWER STEERING BEGAN MAKING LOW PITCHED HUMMING NOISE, WHICH LED ME TO DISCOVER A POWER STEERING FLUID LEAK. UPON DOING RESEARCH ONLINE, AND TALKING TO MERCEDES TECHS, I'VE FOUND THIS TO BE A VERY COMMON PROBLEM WITH THESE VEHICLES. IT CAN AND HAS LED TO POWER STEERING / RACK FAILURE AND IS A MAJOR SAFETY HAZARD. *TR
Nov 08, 2014
AT APPROXIMATELY 65,556 MILES, MY POWER STEERING PUMP AND RESERVOIR AS WELL AS THE FRONT END SWAY BAR ENDS AND LINKS NEEDS TO BE REPLACED. ON A HIGH QUALITY TRUCK SUCH AS THIS 2007 ML 350 MERCEDES BENZ, THESE PARTS SHOULD NOT HAVE WORN OUT SO QUICKLY. *TR
Sep 06, 2012
NOTICED POWER STEERING BINDING ON OUR 2007 MERCEDES BENZ ML 350 ON 10/15/2010. THIS WAS A FIRST TIME OCCURRENCE. TOOK TO DEALER ON 10/20/2010. DEALER DIAGNOSED PROBLEM AS U JOINT ON STEERING COLUMN CONNECTED TO POWER STEERING PUMP NOT FUNCTIONING. DEALER REPLACED LOWER SECTION OF STEERING COLUMN. *TR
Oct 20, 2010
2007 MERCEDES ML 350: POOR DESIGN OF SHIFT LEVER, LOCATED ON STEERING COLUMN PUSH UP FOR REVERSE, PUSH DOWN FOR DRIVE, PUSH IN FOR PARK (WHEN DOING SO SYSTEM MAKES NEAR INAUDIBLE SOUND.) MY WIFE PUT CAR IN PARK, GOT OUT CAR ROLLED IN REVERSE CAUGHT HER LEG AND DRAGGED HER UNDER, CAR CONTINUED TO ROLL BACK AND CRUSHED HER LEFT LEG, MBENZ SAID TOO BAD BE MORE CAREFUL THIS IS A DESIGN FAULT DISASTER WAITING TO HAPPEN. MBENZ TOLD ME ALL OF THEIR MODELS ARE BEING CHANGED TO THIS DESIGN TO KEEP COFFEE ETC FROM SPILLING FROM CONSOLE CUP HOLDERS INTO STANDARD CONSOLE MOUNTED SHIFT LEVER. I GUESS MBENZ NEEDS DEATHS BEFORE THEY DO SOMETHING ABOUT THIS. THIS IDIOTIC DESIGN ALMOST GOT MY WIFE KILLED AND NOW SHE HAS PERMANENT LEG DAMAGE AFTER SURGERY AND NEARLY 12 MONTHS REHAB. *TR
May 19, 2009
SERVICE BRAKES
4 complaints
The contact owned a 2007 Mercedes-Benz ML350. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and the vehicle failed to stop. The contact stated that his son had to apply pressure and pump the brake pedal multiple times to coast the vehicle to a stop however, the vehicle failed to stop. As a result, the contact’s vehicle crashed into a pole. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then stated that she received NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer nor manufacturer was notified of the failure. The failure mileage was approximately 110,000.
Oct 06, 2023
Received recall notice dated August 2022. Phoned local Mercedes Benz of Chicago on 1520 W. North Avenue and Mercedes Benz of Chicago Service Center on 949 N. Elston Ave. Scheduled a mobile inspection multiple times but they never showed. I was instructed to contact Brake Booster Hotline to have them tow the vehicle but Tarek at this company informed me that I needed to coordinate a date/time with MB dealer to accept the vehicle upon towing. Left a couple of messages with Maya at MB dealer to coordinate appointment for towing company to tow the vehicle but have not received a response. I phoned MB dealer again today and spoke with Jenny who informed me that she would notify the manager, Vince. Jenny informed me that the vehicle cannot be serviced even if it is towed to their dealership. Her experience has been that they have been unable to service these vehicles from this particular recall. This recall issue has continued to go unresolved and the recall notice clearly states that owners are advised not to drive the vehicle until inspection is performed. The vehicle has not been driven for many months and we are currently just waiting for any response from Mercedes Benz.
Feb 17, 2023
Premature line corrosion on all of the steel hard lines. The brake lines are corroded and blistered and one of the lines are leaking fluid.
Oct 13, 2022
REVERSE PULLING OUT OF DRIVEWAY AT SLOW SPEED THEN STOPPED. ON DRIVE POSITION, VEHICLE JERKED FORWARD WHEN GAS PEDAL WAS APPLIED. THIS HAPPENED TWICE AT SAME SITUATION ABOUT SAME TIME.THEN AT THE FREEWAY, IN STOP AND GO TRAFFIC VEHICLE BRAKES FAILED AND HIT A BIG-RIG TRUCK. NO WARNING LIGHT THAT CAME ON. I PRESSED FOOT PEDAL HARD BUT VEHICLE DID NOT STOP AND CONTINUED ROLLING UNTIL IT REAR ENDED THE TRUCK. LUCKILY OUR SPEED WAS 0-5 MPH AND NO INJURY TO MY 2 PASSENGERS. CHP ASSISTED US. VEHICLE WAS NORMAL WHEN PULLED OVER TO THE SHOULDER. I HAD IT TOWED TO NEAREST MERCEDES BENZ DEALERSHIP. PER SERVICE MINDER, VEHICLE UNDERGO REGULAR MAINTENANCE AND IS SERVICED BY SAME DEALERSHIP.
Nov 10, 2016
ELECTRICAL SYSTEM,SEATS
4 complaints
The contact owns a 2007 Mercedes-Benz ML350. The contact stated that while driving the front driver seat caught on fire while the seat heater was on. The contact stated that the back part of the seat was smoking and he stopped the vehicle, exited, and noticed the back of his jacket and seat had a hole. The contact stated that he was not injured. The contact did not see flames. The contact stated that he put his hand on the hole to stop the smoke. The vehicle was towed to the dealer. The contact stated that the failure cause was not diagnosed as he only received an estimate to replace the seat and heating system. The vehicle was currently at the dealer for repairs. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 95,000. Consumer has stated warranty has expired. Heated seat coil and electric wires/assembly was the cause of fire.
Jan 14, 2022
TODAY, AND WHILE DRIVING ON A FREEWAY, MY CAR AND I ALMOST BURNED WHEN I TURNED ON THE DRIVER SEAT HEATER. I STARTED FEELING AN EXCESSIVE HEAT ON THE LEFT BACK SIDE. I STOPED ON THE RIGHT OF THE FREEWAY TO DISCOVER THAT THE SEAT LEATHER WAS BURNED WITH HEATING WIRE, WITH SMOKE COMING OUT FROM THE SEAT. MY SHIRT WAS DAMAGED WITH THE BURN. SEARCHING THE WEB, I FOUND MANY PEOPLE COMPLAINING ABOUT THE SAME ISSUE.
Nov 21, 2019
THE DRIVER SEAT CAUGHT ON FIRE DUE TO A MALFUNCTIONING SEAT HEATER. A WHOLE THE SIZE OF A DIME BURNED THROUGH THE SEAT AND THE FLAME BURNED A HOLE INTO THE COAT OF THE VEHICLE'S DRIVER. *TR
Mar 17, 2014
2007 ML350 DRIVER SEAT HEATING ELEMENT CAUSES FIRE WHILE CHILDREN IN CAR. *CN
Mar 29, 2010
ELECTRICAL SYSTEM,STRUCTURE
3 complaints
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE CONTROL MODULE PREMATURELY CORRODED AND THE DEALER (MERCEDES-BENZ OF SACRAMENTO, 1810 HOWE AVE, SACRAMENTO, CA 95825,1810 HOWE AVE, SACRAMENTO, CA 95825) FAILED TO ENSURE THAT THE MODULE CASE WAS COVERING THE AREA WHEN THE VEHICLE WAS SOLD. THE DEALER STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL AND REFUSED TO PROVIDE A SOLUTION. THE FAILURE WAS REPORTED TO THE MANUFACTURER AND THE CONTACT WAS WAITING TO DETERMINE IF THEY COULD ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Jul 14, 2017
DRIVER'S SIDE SAM MODULE SHORTED DUE TO WATER ENTERING THE CARGO COMPARTMENT. ALSO, LIFTGATE INOPERABLE DUE TO WATER ENTERING THE CARGO COMPARTMENT AND DAMAGING THE MODULE. INSTRUMENT CLUSTER LIGHTS REMAIN ON AFTER EXITING THE VEHICLE AND WARNING LIGHTS FLASH EVERY 8 TO 10 SECONDS UNTIL BATTERY DRAINS. 2009 AND LATER ML350 RECALLED FOR WATER INTRUSION INTO THE CARGO COMPARTMENT VIA A DEFECTIVE TAIL LIGHT ASSEMBLY SEAL AND SUBSEQUENT FIRE HAZARD TO THE LIFTGATE MODULE. WATER FOUND IN OTHER CAVITIES OF THE 2007 ML350. AFRAID OF THE FIRE HAZARD FOR THE 2007 ML350 AS WELL. DEALER SAYS 2007 ML350 NOT AFFECTED BY RECALL NUMBER 2009030003. *TR
Mar 11, 2015
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ ML350. THE CONTACT STATED THAT THERE WAS A BURNING SMELL INSIDE VEHICLE. THE ALTERNATOR AND BATTERY WARNING LIGHTS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO INSPECTED THE VEHICLE AND FOUND WATER IN THE SPARE TIRE COMPARTMENT. THE WATER ENTERED THE LIFT GATE CONTROL MODULE AND CAUSED THE MODULE TO SHORTEN AND BURN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 80,000.
Apr 11, 2013
UNKNOWN OR OTHER
2 complaints
2007 MERCEDES BENZ ML500. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-315. THE CONSUMER IS REQUESTING REIMBURSEMENT FOR A RENTAL CAR.
Mar 07, 2023
I WAS INFORMED THAT MY CAR HAD A RECALL IN FEBRUARY AND THE LOCAL MERCEDES-BENZ DEALERSHIP HAS JUST GAVE ME THE RUN AROUND ABOUT GETTING A WELDER TO COME DO THE JOB. THEY HAVE NOT GOT BACK TO ME ABOUT GETTING A WELDER TO COME AND I FEEL LIKE IF IT'S A SAFETY RECALL THAT THEY SHOULD GET ON THE BALL TO GET THE VEHICLE UP TO CALL. THEY DIDN'T GIVE ME THE RUNAROUND WHEN THEY TOOK MY MONEY FOR REPAIRS THEY DID TO MY CAR.
Oct 24, 2016
SERVICE BRAKES, HYDRAULIC
2 complaints
The contact owns a 2007 Mercedes-Benz ML320. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Aug 02, 2022
The contact owns a 2007 Mercedes-Benz ML320. The contact was made aware of NHTSA Campaign Number: 22V315000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers Mercedes-Benz of Seattle (2025 Airport Way S, Seattle, WA 98134:(206) 324-5959) and Mercedes-Benz of Lynnwood (17800 Hwy 99, Lynnwood, WA 98037:(425) 409-2574) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Jun 08, 2022
ENGINE
2 complaints
I WAS DRIVING TO WORK AND MY VEHICLE STARTED TO SPUTTER. I MOVED INTO THE TURN LANE AND THE CAR WOULD NOT START. I CALL THE TOW COMPANY AND HAD MY VEHICLE TOWED TO THE SHOP I HAD REQUESTED. WHEN THE SHOP PULLED THE CODES THEY TOLD ME THAT MY INTAKE MANIFOLD AND IT WOULD NEED TO BE REPLACED. I CALLED MY EXTENDED WARRANTY COMPANY (CORNERSTONE AUTO) WHICH IS THE BIGGEST RIP OFF COMPANY. THEY WOULD NOT COVER IT BECAUSE IT WAS NOT LISTED AND IS NOT A PART OF THE LUBRICATED ENGINE. *TR
Apr 22, 2015
BALANCE SHAFT FAILURE RESULTING INTAKE CAM FAILURE IN VEHICLE PERFORMANCE SHUTTING OFF WHILE DRIVING IN TRAFFIC ALMOST CAUSING AN ACCIDENT. *TR
Oct 27, 2013
STRUCTURE,EQUIPMENT
2 complaints
DEFECT/ MECHANICAL FAILURE OF FRONT PASSENGER JACK MOUNT. I HAD JACKED UP THE FRONT PASSENGER SIDE OF MY 2007 ML350. BOTH BACK WHEELS WERE BLOCKED WITH AUTOMOTIVE WHEEL BLOCKS. THE PARKING BRAKE WAS ENGAGED, AND THE VEHICLE WAS IN PARK WITH THE MOTOR OFF. THE VEHICLE WAS PARKED ON MY CEMENT DRIVEWAY. I CAREFULLY PLACE THE JACK TO ENSURE IT ENGAGED INTO THE JACK MOUNT AND THAT THE BASE OF THE JACK WAS SECURE AND STABLE ON THE CEMENT. I LOOSENED THE LUG NUTS PRIOR TO JACKING THE CAR. AFTER REMOVING THE WHEEL, I ROLLED THE WHEEL OUT OF THE WAY AND WENT TO GET A JACK STAND FROM THE OPPOSITE SIDE OF THE VEHICLE. MOMENTS LATER, THE VEHICLE FELL. THE JACK MOUNT HAD FAILED AND THE EXTENDED JACK DAMAGED THE FRONT FENDER, JACK MOUNT, AND UNDERSIDE OF THE VEHICLE. I BELIEVE I TOOK ALL REASONABLE PRECAUTIONS IN JACKING THE CAR AND I AM VERY SURPRISED AND CONCERNED THAT THIS OCCURRED. I COULD HAVE BEEN SERIOUSLY INJURED. THESE JACKS ARE TYPICALLY FOR USE UNDER MUCH LESS IDEAL CONDITIONS. I HAVE CONTACTED MERCEDES BENZ HEAD OFFICE IN WRITING SINCE THE SERVICE MANAGER AT A LOCAL DEALER SUGGESTED IT WAS NOT MB FAULT. I ALSO WROTE THEM VIA THEIR ONLINE EMAIL SUBMISSION FORM ON THE CORPORATE WEBSITE - THEY HAVE NOT RESPONDED. *TR
Oct 05, 2011
COLLAPSE OF JACK DUE TO FAILURE OF SUPPORT POINT. DEALER CLAIMED NOT VEHICLE PROBLEM. HAVE SEEN TWICE, ONCE ON ML350 AND ONCE ON GL450. *TR
Aug 06, 2008
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
My 2007 MB ML320 CDI has problem with water entering where spare tire located,after rain or when i use car wash.It builds inside so much water that module for for fuel pump stopped working,all wires were corroded,I paid for repairs from my pocket because MB dealership refused to fix my vehicle even they new MB ML/GL models have issue with water entering spare tire area.Now I find out they have recall with over323,000 ML/GL models.Recall number22v-955.I would like to file this complaint because dealership refuses to cover my previous repairs.Water still entering trunk area,and I have to constantly drain and vacuum trunk area.I hope you will have another recall or add older MB ML/GL to recent recall list.Thanks.
Jan 19, 2023
AIR BAGS
1 complaint
STS light on with message saying Right curtain airbag malfunction visit workshop
Sep 06, 2022
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
2007 Mercedes-Benz ML350 DEFECTIVE BALANCE SHAFT CAUSING PAUSE & STOP IN TRAFFIC This is a known defect and has been resolved previously in customers favor in class action and private lawsuits against Mercedes Benz USA. Mercedes refuses to take responsibility for a defective and unsafe build THAT PUTS EVERYONE IN THE PATH OF THIS CARS LIFE IN JEOPARDY. PLEASE FOR THE SAFETY OF THE PUBLIC WILL YOU FORCE THEM TO ISSUE A RECALL ON THE BALANCE SHAFT before I have to get an attorney! Balance Shaft - UNSAFE!! BALANCE SHAFT has made this a suicide/weapon on wheels. When driving the car will suddenly and with no notice lose power, slow down substantially or stop on its own and sometimes will not moved forward at all. This has happened in traffic and I was almost hit. THIS IS VERY UNSAFE COULD KILL ME OR ANYONE AROUND ME. Each time I have had to turn on emergency flashers, turn off the car and restart. I drove home with Emergency flashers on all the way. 2 mechanics, including dealer advise this is a known problem for my year and model. Mercedes knows this is defective workmanship & they putting lives at risk. Now I have NO TRANSPORTATION AS THIS CAR IS UNSAFE. I have been advised not to drive the car.
Jun 01, 2022
STEERING,SERVICE BRAKES
1 complaint
The contact owns a 2007 Mercedes Benz ML350. The contact stated while driving approximately 40-50 mph, the vehicle started shuddering and lost stability. The ABS warning light and an unknown warning light were illuminated. The contact stated she veered to the side of the road and then drove the vehicle to her residence at a slower speed. The vehicle was taken to an independent mechanic who diagnosed that the ABS system and the power steering system had failed. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 132,945.
Jul 28, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS,VISIBILITY/WIPER
1 complaint
WHILE DRIVING MY TURN SIGNALS, BRAKE LIGHTS, WINDSHIELD WIPERS, SEAT CONTROLS, AND I'M NOT SURE WHAT ELSE BECAME INOPERABLE. ALSO THE SRS WARNING DISPLAYED MEANING THE AIRBAGS WERE MALFUNCTIONING. SEEMS THAT THE SAM MODULE IS THE CULPRIT BUT NOTHING SHOULD BE ABLE TO STOP SUCH VITAL SAFETY ISSUES FROM HAPPENING ALL AT ONCE. I HAVE SEEN SEVERAL ARTICLES ABOUT THIS HAPPENING AND A RECALL IS NEEDED IN MY OPINION.
Dec 28, 2018
FUEL/PROPULSION SYSTEM
1 complaint
GAS GAUGE DON'T WORK AND INTERIOR STRONG FUEL SMELL NEAR LEFT BACK WHEEL WELL.
Jun 04, 2018
STEERING,POWER TRAIN,ENGINE
1 complaint
SERPENTINE BELT SYSTEM. WHILE DRIVING ON ROAD AT THE HIGHWAY SPEED, ONE OF THE IDLER PULLEYS LOCKED UP DUE TO THE FAILED BEARING, LEADING TO DAMAGING/BRAKING SERPENTINE BELT. THAT LED TO LOSS OF STEERING (LOSS OF POWER STEERING) AND OVERHEATING THE ENGINE. CREATED A VERY DANGER SITUATION AND LEFT MY FAMILY STRANDED MANY MILES AWAY FROM HOME. VERY COSTLY TOWING SERVICE AND REPAIR.
Nov 07, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE LIGHTING HARNESS BURNED THE BULBS WITHOUT WARNING. THE CONTACT STATED THAT THE LIGHTS REMAINED ILLUMINATED AND REQUIRED THE CONTACT TO MANUALLY DISCONNECT THE FUSES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE RECURRED SEVERAL TIMES AND WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 105,502.
Oct 31, 2016
POWER TRAIN,ENGINE
1 complaint
SAFETY ISSUES BEING OBSERVED ON ML 350 2007 OBSERVATIONS (MY WIFE & I HAVE BOTH EXPERIENCED): AUTOMATIC TRANSMISSION , EXPERIENCING LIMP MODE CREATING A SAFETY ISSUES WHICH CANNOT BE FORESEEN, CAN HAPPEN ANY TIME THE PROBLEM OCCURS WHEN YOU LEAST EXPECT IT AND UNPREDICTABLE, IT WILL BE DRIVING FINE AND THEN ALL OF A SUDDEN IT WILL START LOSING POWER IN TRAFFIC & DRAG DOWN. ALSO, THE VEHICLE WILL START SHIFTING BY ITSELF FROM ONE GEAR TO ANOTHER & THE SPEED OF THE CARS STARTS TO CRAWL, LIKE "LIMP MODE" THE IDLE SPEED STARTS TO REV UP, CAR IS NOT INCREASING THE SPEED AS ONE WOULD EXPECT ONCE NORMALLY WHEN PRESSING ON THE GAS PEDAL. ONE HAS TO PULL OVER IF THEY CAN OR STUCK IN THE STREET ONE IS DRIVING WHICH I EXPERIENCED AND TRIED TO PULL OVER & HAD ISSUES. I BASICALLY HAD TO TURN THE ENGINE OFF IN THE MIDDLE OF THE ROAD WHILE DRIVING AND HOPED THE CAR WOULD START BACK AGAIN, I HAD TO REPEAT THIS SEVERAL TIMES AS I EXPERIENCED THE DRAG DOWN AND GEARS GOING DOWN. VERY SCARY INCIDENTS WITH CHILDREN & WIFE IN THE CAR WHEN I WAS COMING BACK FROM AN OCCASION (I.E. DRIVING BACK HOME). TOLD BY DEALER ON 10/11/16: CODE 0717 & 0718 & NOT COVERED UNDER WARRANTY 4 YEARS/50K POTENTIALLY RELATED ISSUE: CODE 064 INCIDENT HAD OCCURED SEVERAL TIMES NOW IN THE LAST FEW WEEKS
Oct 11, 2016
STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
MECHANICAL FAILURE, STEERING JAM AND BRAKE DID NOT WORK DURING DRIVING AT 15-20 MPH IN SUBDIVISION STREET. GOT IN ACCIDENT HITTING THE VAN.
Sep 24, 2016
ELECTRICAL SYSTEM,SEATS,ENGINE
1 complaint
1) CAR IS HAVING RECURRING ISSUE WITH SEAT BURNING DUE TO SEAT HEATER. DEALER CORRECTED ISSUE BUT ISSUE PERSISTS. NOT ABLE TO TURN HEATER ON. DEALER CLAIMS ISSUE IS FIXED BUT WHEN HEAT SEATER IS TURNED ON, BURNING SMELL AND SMOKE FILLS CAR. ADVISED DEALER THAT CAR IS LEAKING WATER IN SINCE NOTICED WATER ON THE TRUCK IN THE REAR WHERE THE COMPUTERS ARE. ONCE WATER IS IN, ALL SORTS OF ELECTRICAL LIGHT ISSUES HAPPEN WITH THE CAR. 2) CAR IS HAVING TRANSMISSION ISSUE. UPON RESEARCH, IT SEEMS ML350 HAS THIS RECURRENT ISSUE. CANNOT UNDERSTAND WHY BENZ IS NOT HAVING THIS RECALL. CAR STOPS MOVING IN THE MIDDLE OF HIGHWAY. CANNOT GET IT TO RUN. HAVE TO TURN THE CAR OFF, PUSH IT ASIDE AND TRY MULTIPLE TIMES FOR CAR TO MOVE.THIS IS EXTREMELY DANGEROUS WITH KIDS INSIDE TRUCK SINCE THAT IS THE REASON WHY I BOUGHT TRUCK FOR OVER MORE THAN 35 K. DEALER CLAIMS ITS A TRANSMISSION COVER VALVE BODY BUT DOES NOT GUARANTEE REPAIRS. DEALER STATES EVEN AFTER THIS REPAIR, THE ISSUE COULD PERSIST AND TRANSMISSION NEEDS TO BE REPLACED WHICH COULD COST ANOTHER 4000 USD IN ADDITION TO 2000 TO CHANGE PLATE. IT IS OBVIOUS MERCEDES BENZ HAS LET US DOWN AND ALSO HAS MADE IT DANGEROUS FOR US TO DRIVE THEIR CARS. PLEASE INVESTIGATE THIS ISSUE. IF YOU GO ONLINE, EVERYONE WITH THIS TRUCK IS HAVING THIS ISSUE AND IS SHELLING DOLLARS OUT TO MERCEDES DEALERS FOR FIXES THAT ARE NOT GUARANTEED.
Dec 17, 2015
SUSPENSION,AIR BAGS
1 complaint
TOO ALL THERE HAS NOT BEEN AN ACCIDENT MY COMPLIANT IS I BOUGHT THE ABOVE MENTIONED VEHICLE FROM THE RICHMOND VA CARMAX AND HAS BEEN BACK SEVERAL TIMES AND EVEN SPOKE WITH THE STORE MANAGER [XXX] AND THE REGION MANAGER WHOM WAS VERY NASTY TO BE ABOUT THE PROBLEM WITH THIS VEHICLE AND TO HAVE ME KEEP COMING BACK OVER 5 TIMES IN JUST TWO MONTHS AND STILL HAVE NOT FIXED THE PROBLEM. I RECENTLY SAW THE SPECIAL THAT 60 MINUTES HAD ABOUT YOUR FRAUDULENT ACTIVITIES FROM YOUR. I NOW UNDERSTAND WHY I HAVE A VEHICLE THAT IS NOT PERFORMING FOR THE MONEY I SPENT. I CALLED ON SEVERAL OCCASION AND SPOKE WITH THE REGION MANAGER HIS NAME ESCAPES ME BUT I BELIEVE IT'S [XXX] OR SOMETHING PRETTY CLOSE. I CALLED IN ENOUGH TIME TO DO THE BUY BACK BUT HE INSIST THEY WOULD TAKE CARE OF IT AND THEN WHEN IT WAS NOT RESOLVED HE THEN MENTION IT WAS PAST THE BUY BACK TIME, YES HE PULLED A QUICK ONE ON ME AND I TOLD HIM IT WAS BOUGHT TO HIS ATTENTION BEFORE THE BUY BACK TIME BUT HE STATED IT WAS THE DATE WE WERE SPEAKING GOING FORWARD AND IF HE TOOK IT BACK I WOULD LOSE QUITE A BIT. I'M SO UNHAPPY BUT I TRULY SEE WHY PEOPLE HAVE PUT YOUR COMPANY ON BLAST. THE 60 MINUTE STORY IS EXACTLY WHAT I EXPERIENCED. THE ONLY PLEASANT EXPERIENCE WAS WITH [XXX] MY SALES PERSON AND HE KNEW YOU GUYS HAD GAVE ME A BAD DEAL AND HIS HANDS WERE TIED. I WAS ACTUALLY THERE WHEN HE TIRED TO HELP ME BUT HE LATER TOLD ME HIS JOB WAS ON THE LINE. I WILL BE CONTACTING THE BBB TO SEE WHAT MY OPTIONS ARE. I WILL ALSO PLAN TO HAVE THE CARFAX BECAUSE THE ONE THAT WAS PROVIDED I DO NOT BELIEVE IS ACCURATE.I BELIEVE THAT VEHICLE HAS BEEN INVOLVED IN SOME TYPE OF COLLISION. ANOTHER THING THAT 60 MINUTES POINTED OUT ABOUT YOUR COMPANY. I'M WAITING ON BETTER BUSINESS TO CONTACT ME.ONE THING FOR SURE IS THAT I WILL NEVER BUY FROM CARMAX AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Dec 18, 2014
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
1 complaint
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
Nov 10, 2014
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
YEARS AGO, WHILE DRIVING THROUGH NEW MEXICO, MY DASH AND COMMAND CENTER FLASHED OFF AND REBOOTED. IT WAS A LITTLE CONCERNING BECAUSE WE WERE USING THE GPS EXCLUSIVELY FOR OUR DIRECTIONS. THERE WAS ALSO A TRANSMISSION WARNING LIGHT THAT CAME ON WARNING US TO GET TO THE NEAREST DEALER, WITHOUT SHIFTING GEARS. THIS HAPPENED PERHAPS 10-15 TIMES UNTIL I WAS ABLE TO DETOUR TO THE MB DEALER IN ALBUQUERQUE - ABSOLUTELY WONDERFUL PEOPLE. THEY TOLD ME THAT IT WOULD SOUND STRANGE BUT THE PROBLEM WAS CAUSED BY A FAULTY GLOW PLUG SENSOR OR MODULE - WHICH THEY DIDN'T HAVE IN STOCK. SINCE OUR DESTINATION WAS L.A., THEY CALLED AHEAD TO MB OF BEVERLY HILLS (BH), (ALSO WONDERFUL PEOPLE) TO CHECK IF THEY HAD ONE. THEY (MB OF BH) COULDN'T FIND ANY OTHER TROUBLE CODES EXCEPT A FEW POWER SPIKES SO THEY REPLACED THE ALTERNATOR, UNDER WARRANTY. THEY EVEN RUSHED IT DUE TO A FAMILY EMERGENCY BACK HOME. IT HAPPENED ON THE WAY BACK SEVERAL TIMES, THEN DIDN'T HAPPEN AGAIN UNTIL I DROVE TO COLORADO IN 2013. IT HAPPENED REPEATEDLY WHILE THERE. I CALLED THE MB DEALER IN DENVER WHO WAS SUPPOSED TO HAVE THE SERVICE DEPARTMENT CALL ME BACK - THEY NEVER DID. I WONDER IF IT HAS SOMETHING TO DO WITH A CHANGE IN ALTITUDE OR LOWER HUMIDITY (ELECTROSTATIC DISCHARGES)- PERHAPS EXTENDED DRIVING AS I DROVE 1,200 + MILES TO CO IN 20 HOURS STOPPING ONLY TWICE FOR FUEL AND ONCE FOR A HOTEL. ANY IDEAS FOLKS? *JS
Apr 14, 2014
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
PER AN E-MAIL SENT TO DAIMLER AG-MERCEDES, I HAVE A 2007 ML350 WITH ONLY 66,000 MILES WHICH IS NOT SAFE TO DRIVE AS THE CAR IS NOT SHIFTING FROM 1ST TO 2ND GEAR. THE FACTS ARE: THERE HAVE BEEN MANY INSTANCES, REPORTS, & COMPLAINTS TO MERCEDES WHERE THIS HAS HAPPENED. IT IS NOT SAFE & THE MERCEDES CAR SHOULD BE RECALLED FOR REPAIR.IT SHOULD NOT BE OCCURRING AT ALL ESPECIALLY WITH ONLY 66,000 MILES. CAR HAS BEEN TAKEN TO THE SARASOTA, FL MERCEDES DEALER. COST IS $1,700 WHICH SHOULD BE COVERED & CORRECTED BY MERCEDES. WE CURRENTLY HAVE 2 MERCEDES & HAVE HAD MERCEDES FOR 20 YEARS THIS IS AN UNSAFE SITUATION; IT HAS OCCURRED WITH OTHER CARS; AND MERCEDES HAS RECEIVED MANY COMPLAINTS. THIS IS NOT A REPAIR ISSUE; IT IS A SAFETY ISSUE. THE SPEED SENSOR THAT MERCEDES IS REPAIRING IS A HAZARDOUS SITUATION DUE TO THE FACT THAT THE CAR STOPS SHIFTING TO ANY GEAR WHEN LEAVING A STOP SIGN OR TRAFFIC LIGHT AND WILL NOT ACCELERATE. THIS IS PARTICULARLY DANGEROUS IN HIGH TRAFFIC AREAS. WE HAVE HAD MERCEDES FOR 20 YEARS & ARE AWARE THAT REPAIRS ARE COSTLY, BUT THIS IS A SAFETY ISSUE. THIS IS A PROBLEM THAT SHOULD NOT BE OCCURRING AND IT SHOULD BE THE RESPONSIBILITY OF MERCEDES TO CORRECT IT. IT WOULD BE PRUDENT OF MERCEDES TO ISSUE A WARNING OF THE POSSIBILITY OF TRANSMISSION ERROR. THANK YOU FOR YOUR ASSISTANCE AND COOPERATION.
Nov 12, 2013
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
CHECK ENGINE LIGHT STAY ON: CODE 0060 = CONTINUOUS CAMSHAFT ADJUSTMENT ( RIGHT ) : INCORRECT POSITION OF THE EXHAUST CAMSHAFT ( P000B ). *TR
Jun 13, 2013
FUEL SYSTEM, GASOLINE
1 complaint
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML320 CDI. THE CONTACT STATED THAT THE FUEL TANK FAILED. WHILE A SERVICE STATION ADDED FUEL TO THE VEHICLE, HE NOTICED THAT FUEL WAS LEAKING TO THE GROUND. THE VEHICLE WAS THEN TAKEN TO THE DEALER. THE DEALER INSPECTED THE FUEL TANK AND FOUND A CRACKED ON THE FUEL TANK. THE DEALER STATED THAT THE FUEL TANK WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 110,000.
Apr 10, 2012
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
ENGINE LIGHT CAME ON . TAKE TO REPAIR SHOP,CRANK SENSOR BAD,CHANGED CRANK SENSOR, LIGHT CAME ON BACK,O2 SENSOR BAD, CHANGED O2 SENSOR,LIGHT CAME BACK ON,FINALLY SAID WORN SPRACKETT IN ENGINE SENDING FALSE READING. STEERING PUMP WENT BAD AT 59000. AC PUMP PULLEY BROKE OFF AT 54,000 MILES. AC/HEAT COMES ON BY ITSELF, EVEN WHEN VEHICLE IS TURN OFF. *TR
Nov 01, 2011
STEERING,ENGINE AND ENGINE COOLING
1 complaint
I PURCHASED A USED 2007 MERCEDES ML320 CDI ON MARCH 12. AFTER A WEEK OF DRIVING - I INSPECTED THE ENGINE COMPARTMENT (I USUALLY DO). I NOTICED ENGINE OIL DRIPPING (SMALL BUT NOTICEABLE AMOUNT) ON THE SERPENTINE BELT. I DID NOT THINK IT WAS URGENT - SO I TOOK PICTURES SO I CAN SEND IT TO MY SELLER TO CLAIM WARRANTY. ON MARCH 23, I WAS DRIVING WITH MY FAMILY ON I-65. SUDDENLY, STEERING BECAME VERY HARD. IT WAS A CURVING HIGHWAY SO I WAS FORCED TO GO INTO OTHER LANES. LUCKY, TRAFFIC WAS NOT HEAVY SO I DID NOT SWERVE INTO ANY OTHER VEHICLE. I WAS ABLE TO WRESTLE WITH THE STEERING WHEEL ON TIME TO MOVE AWAY SAFELY. ALSO, AT THE SAME TIME WE LOST STEERING, THE BATTERY LIGHT WENT ON. AFTER STOPPING, WE POPPED THE HOOD AND IMMEDIATELY NOTICED THE SAME BELT MENTIONED EARLIER HAD DISINTEGRATED INTO SEVERAL PIECES. WE CALLED FOR A TOW VEHICLE. MERCEDES BENZ FIXED THE PROBLEM FOR $300 AND ASSURED ME THAT THERE IS NO OIL LEAK. 200 MILES LATER, I GOT HOME - AND SAW THE SAME LEAK, SAME SPOT. OIL WAS DRIPPING FROM THE TURBO TO INTERCOOLER HOSE JOINT (WHICH WAS JUST ABOVE THE SERPENTINE BELT). I DID SOME RESEARCH ON THE INTERNET AND THE ONLY SIMILAR ISSUE I FOUND LED TO DTB S-B-09.20/29. I ASKED MERCEDES, BUT THEY SAY ITS NOT COVERED UNDER WARRANTY. SO I AM CURRENTLY RESEARCHING TO FIX THIS PROBLEM PERMANENTLY. *TR
Mar 28, 2011
EXTERIOR LIGHTING
1 complaint
WE HAVE A 2007 MERCEDES BENZ ML350 AND JUST BOUGHT THE EXTENDED NEW CAR WARRANTY FOR AN ADDITIONAL $4500. IT WAS RAINING AND THE ALARM ON THE CAR WENT OFF, ALL THE LIGHTS IN THE CAR STOPPED WORKING AND THE REAR LFT GATE STOPPED WORKING AS WELL AS REAR LOCKS. THE DEALERSHIP FINALLY DIAGNOSED THE PROBLEM AFTER 3 DAYS AND STATED THAT IS BECAUSE THE REAR TAIL LIGHT IS ALLOWING WATER IN AND THAT IT COMPROMISED/RUINED THE POWER LIFT GATE CONTROL UNIT. THIS IS THE SAME PROBLEM THAT YOU ISSUED A RECALL FOR WITH THE 2009 ML350 WITH RECALL ID # 09V076000: A FAULTY SEAL AROUND THE REAR TAIL LAMP ASSEMBLY, WATER MAY ENTER THE REAR COMPARTMENT CONTAINING THE SPARE TIRE. WATER CONTAMINATION OF THE CONTROL UNIT FOR THE POWER LIFT GATE CAN RESULT IN DISABLING OF THE POWER LIFT GATE MOTOR. CONSEQUENCES: WATER WILL CAUSE A SHORT CIRCUIT WHICH COULD LEAD TO A FIRE. THE DEALERSHIP (MERCEDES BENZ OF TAMPA) AGREES THAT THIS SHOULD BE COVERED BY MERCEDES BENZ USA BUT MERCEDES BENZ USA WILL ONLY FIX THE TAIL LIGHT BUT WILL NOT PAY FOR THE COST OF RELOCATING A NEW POWER LIFT GATE UNIT (AS OUTLINED IN YOUR RECALL NOTICE FOR THE 2009 MODEL). THE DEALERSHIP HAS NOTED SEVERAL INSTANCES WHERE THE 2007 ML350 SUFFERED THE SAME PROBLEM. MOT ONLY DO I BELIEVE THERE SHOULD BE A SEPARATE RECALL FOR 2007 MODELS BUT QUITE POSSIBLY FOR 2007-2009 MODELS SINCE THE PROBLEM EXISTED BACK IN 2007 AND STILL NOTHING WAS DONE. MANY MORE FAMILIES ARE AT RISK. THIS ISSUE DISABLED MY CAR AND COULD HAVE HAPPENED WHILE WE WERE DRIVING SINCE IT ALSO AFFECTED THE BATTERY TOO. *TR
Sep 01, 2010
STRUCTURE
1 complaint
TL*THE CONTACT OWNS A 2007 MERCEDES BENZ ML350. THREE MONTHS AGO, THE CONTACT RECEIVED A RECALL NOTICE FOR THE STRUCTURE AND THE INABILITY TO USE THE TOW BAR. THE NOTICE ALSO STATED THAT THE BODY OF THE VEHICLE COULD COME APART. THERE HAD BEEN NO FAILURE TO DATE. THE VIN AND NHTSA CAMPAIGN ID NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 2,719.
Sep 23, 2008
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
1 complaint
DT*: THE CONTACT STATED WHILE IDLING AT AN INTERSECTION WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE UNEXPECTEDLY ACCELERATED AND CRASHED INTO THE VEHICLE IN FRONT CREATING A CHAIN REACTION OF FOUR VEHICLES. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE INCIDENT. THE POLICE WAS PRESENT, AND A REPORT WAS TAKEN. THERE WAS ONE PERSON INJURED FROM ANOTHER VEHICLE INVOLVED IN THE ACCIDENT WHO WAS EVACUATED IN AN AMBULANCE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE CONTACT BELIEVED THE INCIDENT WAS CAUSED BY A BRAKE FAILURE. *AK UPDATED 01/29/07. *JB *NM
Jan 31, 2007
Frequently Asked Questions
How many problems does the 2007 MERCEDES-BENZ ML-Class have?
The 2007 MERCEDES-BENZ ML-Class currently has 110 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2007 MERCEDES-BENZ ML-Class?
The most common problems reported for the 2007 MERCEDES-BENZ ML-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2007 MERCEDES-BENZ ML-Class problem data come from?
All problem and complaint data for the 2007 MERCEDES-BENZ ML-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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