2011 RAM 3500 Problems & Complaints

The contact owns a 2011 Ram 3500. The contact stated that on several occasions while attempting to make a right turn, the steering wheel seized. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed but the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,000.

The passenger side tire rod in the steering linkage that connects from one tire to the other fell out of the adjusting tube it was screwed into. This caused both wheels to canter out for a total loss of steering. I had just refueled and was going 2mph turning out of the gas station. Had I been back on the single lane hwy at 50mph the loss of steering would have resulted in a head on collision or dumping me into the forest trees. Having worked on similar front end parts in the past I find this absurd that those parts would simply pull apart, even if it were involved in striking a curb (which was not the case here). I have asked to repair facility to save the parts.

Steering wheel locked while vehicle was being driven at approximately 60mph. All other systems functioned normally. With about 2' of play in locked steering wheel vehicle made it to road shoulder. Restarted vehicle 3 times but steering wheel remained locked. Put car in "D" and "R" successfully and vehicle would move normally but steering wheel remained locked. All other electrical and mechanical systems function normally. No warning lights on dash were displayed. Called LIthia Dodge in Bryan/College Station(where vehicle was eventually towed). They suggested disconnect battery for 15" and system might reset. It did not. I disconnected Battery a 2nd time for about a minute. Steering still locked. Vehicle towed to Lithia where they willmlook at it Tuesday September 7, 2021. This had never happened before.

TL* THE CONTACT OWNS A 2011 RAM 3500. WHILE ATTEMPTING TO STEER THE VEHICLE, THE POWER STEERING WOULD FAIL OR THE STEERING WHEEL WOULD JERK IN ONE DIRECTION AND SEIZE IN THAT POSITION. THE CONTACT TOOK THE VEHICLE TO CHRYSLER DODGE JEEP RAM NORTH SAVANNAH (LOCATED AT 1100 CHATHAM PKWY, SAVANNAH, GA 31405, 912-712-7900) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP AND THE POWER STEERING COOLER FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUED. THE CONTACT REACHED OUT TO THE MANUFACTURER, BUT DID NOT GET A RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNKNOWN.

I HAVE A 2011 RAM 3500 DUALLY CUMMINS TRUCK. IF I HIT A BUMP IN THE ROAD AT HIGHWAY SPEED IT WILL START A VERY VIOLENT SHAKE THAT CAUSED ME TO VEER INTO THE NEXT LANE. THIS HAS HAPPENED MANY TIMES TOWING MY RV OR NOT TOWING. THIS TRUCK HAS 61,000 MILES ON IT. IT HAS THE TIE ROD RECALL DONE, THE STEERING GEAR BOX REPLACED, SEVERAL ALIGNMENTS AND THE PROBLEM CONTINUES. THIS TRUCK IS VERY DANGEROUS TO DRIVE AT HIGHWAY SPEED ( 65 MPH ). IT PASSED ALIGNMENT AT BRANDON DODGE AND BIG O TIRE COMPANY. I AM NOW AFRAID TO PULL MY RV AND EVEN DRIVE THIS TRUCK ON ANY HIGHWAY. I HAVE DONE MUCH RESEARCH ON THIS ISSUE AND CHRYSLER CLAIMS THIS ISSUE HAS BEEN FIXED. THESE TRUCKS ARE BUILT AND CLAIM TO BE ABLE TO TOW VERY HEAVY LOADS. THEY ARE EXTREMELY DANGEROUS TO DRIVE AND THE ONLY WAY TO GET THE SHAKING TO STOP IS TO SLOW TO 25 TO 30 MILES PER HOUR WHILE BEING ON AN INTERSTATE HIGHWAY. THIS A VERY DANGEROUS PROBLEM THAT FIAT CHRYSLER HAS CLAIMED TO BE FIXED, BUT ITS NOT FIXED THROUGH THE CURRENT RECALL. PLEASE HELP MY SELF AS WELL AS MANY HEAVY DUTY CHRYSLER OWNERS TO GET THIS PROBLEM REPAIRED. THANKYOU!

A WEEK AFTER PURCHASING THIS VEHICLE, MY WIFE COMPLAINED ABOUT THE STEERING NOT FEELING RIGHT. AS I CONTINUE TO USE THE VEHICLE I NOTICE SOME VIBRATION ON THE STEERING WHEEL, BUT DIDN'T THINK MUCH OF IT BEING A PROBLEM BECAUSE THIS IS OUR FIRST PICKUP TRUCK AND THE STEREOTYPE IS ALL PICKUP TRUCKS RIDE RUFF. NOW SOME TIME HAVE PAST AND A FEW THOUSAND MILES LATER THE STEERING VIBRATION IS GETTING WORSE AND NOW I'M STARTING TO SUSPECT SOMETHING IS WRONG. AS I WENT UNDERNEATH THE VEHICLE TO CHECK THE FRONT SUSPENSION I NOTICE THE NEW TIRES WHICH CAME WITH THE VEHICLE WHEN PURCHASE WAS COMPLETELY WORN ON THE INSIDE THREADS AFTER 8K MILES. I DID SOME RESEARCH ON THE NET TO FIND OUT THAT A LOT OF USERS OF THIS VEHICLE ARE EXPERIENCING WHAT'S KNOWN AS THE (DEPTH WOBBLE). I FIRST CALLED DODGE MFG. AND COMPLAINED ABOUT THIS ISSUE AND THEY INFORM ME THAT THIS IS AN ONGOING ISSUE. THEY TOLD ME TO BRING TO A DEALER AND GAVE ME A CASE #. I BROUGHT THE VEHICLE BACK TO THE DEALER WHERE IT WAS PURCHASED. ALL THEY DID WAS A WHEEL ALIGNMENT WHICH THEY CHARGE ME AND SAID THEY WOULDN'T REPLACE THE TIRES. WELL THIS VEHICLE IS STILL DOING THE SAME THING! ONLY 40K MILES ON THIS VEHICLE AND WE REALLY ARE NOT HAPPY CAMPERS!

FROM 45 TO 70 MPH. IF YOU HIT A BUMP JUST RIGHT IN THE ROAD IT WILL CAUSE THE STEERING TO VIOLENTLY SHAKE AND HAVE TO SLOW TO 30 MPH TO BRING BACK TO NORMAL. BALL JOINTS STEERING STABILIZER TRACK BAR HAVE ALL BEEN REPLACED TRUCK HAD BEEN TO SHOP FOR ALIGNMENT. TIRES WERE PUT ON AROUND 90K AND TRUCK HAD AROUND 98K WHEN DEATH WOBBLE STARTED HAPPENING I DO NOT FEEL SAFE HAULING ANYTHING WITH THIS VEHICLE OR HAVING MY FAMILY RIDE WITH ME.

I'VE BEEN EXPERIENCING THIS "WOBBLE" OR VIBRATION/SHAKE ISSUE FOR ABOUT A YEAR IN THE FRONT END. WHILE DRIVING DOWN THE INTERSTATE I HIT AN EXPANSION JOINT AND THE FRONT END SHOOK AND WOBBLED IN A WAY THAT DIDN'T SEEM RIGHT. I TOOK IT TO THE DEALER THE NEXT DAY AND ASKED FOR A FULL INSPECTION. THEY SAID EVERYTHING WAS FINE. I CONTINUED TO DRIVE THE TRUCK AND EXPERIENCED THE ISSUE EVERY SO OFTEN AND IT KEPT GETTING WORSE. I THOUGHT IT MIGHT BE THE FRONT STEERING STABILIZER SO I CHANGED IT. NO DIFFERENCE. I CHANGED ALL 4 SHOCKS. NO DIFFERENCE. I THOUGHT MAYBE IT WAS THE TIRES WHICH WERE CLOSE TO THE END OF THEIR MILEAGE LIFE. STILL EXPERIENCED THE SAME ISSUE. I TOOK IT TO ANOTHER DEALER WHO INSPECTED IT AND SAID IT WAS THE TRACK BAR. I ASKED IF THE FAILURE COULD HAVE ANYTHING TO DO WITH THE TIE ROD RECALL AND WAS TOLD NO. THEY REPLACED THE PART WITH MY PERMISSION.THE STEERING SEEMED TIGHTER. AT FIRST IT SEEMED TO HAVE SOLVED THE ISSUE. A FEW MONTHS LATER I HIT AN EXPANSION JOINT AND GOT WHAT PEOPLE REFER TO AS THE "DEATH WOBBLE" - THE FRONT END SHOOK SO BAD I HAD TO SLOW DOWN TO ABOUT 30 MILES AND HOUR BEFORE IT SMOOTHED BACK OUT. I TOOK THE TRUCK BACK TO MY REGULAR DEALER. THEY KEPT MY TRUCK 4 DAYS - THEY SAID THEY TOOK IT OUT A FEW TIMES AND FINALLY EXPERIENCED THE ISSUE I REPORTED. THEY SAID THE DRAG LINK JOINTS WERE LOOSE. AGAIN I ASKED IF THIS COULD HAVE ANYTHING TO DO WITH THE TIE ROD RECALL AND WAS TOLD NO. AFTER A THOROUGH TEST DRIVE I STILL DON'T FEEL THE ISSUE IS FIXED - IT'S BETTER, BUT NOT GONE COMPLETELY. I AM HEADED BACK TO THE DEALER IN THE MORNING. I KNOW THE ROADS EVERYWHERE SUFFER FROM LACK OF REGULAR UPKEEP BUT I CANNOT UNDERSTAND HOW A TRUCK WITH LESS THAN 80,000 MILES COULD POSSIBLY NEED TO HAVE THESE PARTS REPLACED SO SOON - ESPECIALLY FOR THE PREMIUM PRICE I PAID FOR THE VEHICLE. *TR

VEHICLE CONTINUES TO EXHIBIT EXTREME AND UNCONTROLLABLE FRONT-END VIBRATION WHEN TURNING OVER A BUMP OR GROOVE IN THE ROAD AT SPEEDS OVER 25 MPH ("DEATH WOBBLE") SUBSEQUENT TO THE N49 RECALL FINALLY BEING PERFORMED ON SAID VEHICLE ON 10/9/14. THE VIBRATION CONTINUES UNTIL THE VEHICLE IS SLOWED TO A STOP. THIS VEHICLE IS USED TO TOW A FIFTH-WHEEL TRAILER IN EXCESS OF 18,000 LBS, WHICH IS UNDERSTOOD TO EXACERBATE THIS DEFECT AND CAUSE A LOSS OF STEERING CONTROL AND CRASHES THAT WOULD AFFECT NUMEROUS OTHER VEHICLES ON THE ROAD AT THE SAME TIME NECESSARILY RESULTING IN SERIOUS INJURY AND/OR DEATH TO THE OCCUPANTS OF THOSE VEHICLES.

LEFT TIE ROD SNAPPED CAUSING COMPLETE LOSS OF CONTROL. THE SHOCK ABSORBER THAT IS BOLTED TO THE GEAR BOX CONTROL ROD FROM THE RIGHT TIE ROD TO THE LEFT WAS BUSTED CAUSING OIL TO LEAK OUT. THIS OCCURRED WHILE I WAS REVERSING INTO MY DRIVEWAY GOING A VERY SLOW SPEED. I WAS JUST AT THE DODGE DEALERSHIP TODAY IN REGARDS THIS RECALL ON A RECALL AND THE ASSOCIATES AT THE DODGE DEALERSHIP LOCATED IN BEEVILLE TEXAS ADVISED ME TO BRING MY VEHICLE BACK IN TWO TO THREE MONTHS BECAUSE THERE WERE OTHERS AHEAD. *TR

AT 34500 MILES. THE FRONT SUSPENSION "TRACK BAR" WAS COMPLETELY WORN OUT. AS A RESULT AT 40 MPH (HWY 2 IN MT DRIVING STRAIGHT IN THE EAST BOUND LANE) I EXPERIENCED SUCH A VIBRATION THAT THE TRUCK WAS UNCONTROLLABLE AND MY ONLY OPTION WAS TO SLOW DOWN WITHOUT BRAKING. LUCKILY THERE WERE NO ONCOMING TRAFFIC SO NO ACCIDENT OR DAMAGE TO THE TRUCK OCCURRED, THANK GOD. I REPLACED THE TRACK BAR AND THE STEERING DAMPER AS WELL AND THE TRUCK IS NOW FINE. I DID SOME RESEARCH ON THIS ONLY TO DISCOVER THAT CHRYSLER HAS KNOW ABOUT THIS PROBLEM FOR OVER A DECADE, YET THE PROBLEM STILL EXISTS. WHEN TALKING TO A DEALER IN IDAHO, I WAS TOLD THAT THE DODGE DEATH WOBBLE IS COMMON. THIS IS DANGEROUS. THE TRUCK SHOOK SO BAD THAT EVERYTHING WAS BLURRY UNTIL THE WOBBLE STOPPED.

THE TRACK BAR ON THE FRONT SUSPENSION CAME LOOSE AND STARTED TO SHAKE THE TRUCK VIOLENTLY MAKING ME LOOSE CONTROL AND GO INTO A DITCH.

I CALLED AROUND TO MULTIPLE DEALERSHIPS IN MY AREA TO HAVE A RECALL COMPLETED AND EVERY DEALERSHIP TOLD ME THAT THE PART WAS BACK ORDERED AND THEY COULDN'T FIX IT. I WENT TO MY LOCAL TIRE AND LUBE SHOP TO INQUIRY ABOUT THE PART AND IT WAS AVAILABLE SAME DAY AT A PARTS STORE IN TOWN. FOR BEING A RECALL THAT COULD SERIOUSLY INJURE OR KILL SOMEBODY, THE DEALERSHIPS DIDN'T SEEM TO CARE MUCH ABOUT GETTING IT FIXED OR HELPING DIRECT US ON WHAT TO DO. I HAD MY LOCAL TIRE AND LUBE SHOP FIX THE ISSUE IN A DAY.

WE RECEIVED A RECALL NOTICE LAST YEAR AND WERE TOLD TO CONTACT A DODGE DEALERSHIP ON JANUARY 6, 2014 WHICH WE DID. THEY INFORMED US THAT THE REPLACEMENT PARTS FOR THE RECALL HAD A RECALL. WE HAVE NOW RECEIVED A 2ND NOTICE FOR THE RECALL. HAVE CALLED VASKO DODGE IN MCMURRAY, PA NOW A TOTAL OF FOUR TIMES AND CANNOT SEEM TO GET ANY ANSWERS. AT THIS STAGE I AM IN FEAR OF NOT ONLY MY LIFE, BUT THE LIVES OF MY CHILDREN DRIVING AROUND IN AN UNSAFE VEHICLE. CAN WE GET ANY ANSWERS??? AND MORE PARTICULARLY A NAME OF A CERTIFIED DODGE GARAGE THAT THE VEHICLE CAN BE TAKEN TO BE PROPERLY FIXED??? IT'S BEEN EIGHT MONTHS NOW. I WOULD APPRECIATE ANY INSIGHT WHATSOEVER FOR I'M OVERLY CONCERNED AT THIS POINT. THANK YOU IN ADVANCE FOR YOUR TIME AND ATTENTION. I WELCOME ANY HELP AT ALL. *TR

TL* THE CONTACT OWNS A 2012 DODGE 3500 RAM. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION) WAS RECEIVED IN JANUARY OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 9/12/14*CN UPDATED 02/4/2015 *JS

The contact owns a 2011 Ram 3500. The contact stated that the OEM trailer brake controller indicated that the trailer brake was disconnected even though it was attached correctly. The failure occurred while different trailers were hitched to the vehicle. The vehicle was taken to a certified mechanic, but the cause of the failure was not determined. The contact replaced the OEM brakes with new OEM brakes; however, the failure persisted. The vehicle was taken back to an independent mechanic, who diagnosed and determined that there was not enough amp signal to recognize that the trailer was connected. The mechanic attached a magnetic pigtail line with magnets attached to both ends, and the vehicle recognized that the trailer was connected. The cause of failure was found; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 145,000.

WHEN GOING ON ROUGH ROADS VEHICLE SHUTS OFF. HAVE TO MANIPULATE IGNITION TO GET TO START AGAIN. MY FAMILY HAS 3 OF THESE TRUCKS AND ALL ARE HAVING THESE SAME ISSUES. JUST HAD IGNITION MODULE REPLACED ON A 2012 RAM WITH 100000 MILES BECAUSE IT SHUT OFF WHEN GOING DOWN ROAD AND FRIGHTENED DRIVER. WHEN TRUCK DIES YOU HAVE NO POWER STEERING OR BRAKES. SEARCH ON INTERNET SHOWS THIS TO BE A COMMON PROBLEM TO MANY WITH TRUCKS OF THIS YEAR.

ODOMETER KEEPS ADDING MILES OR NOT RECORDING MILES CORRECTLY

TL* THE CONTACT OWNS A 2011 RAM 3500. WHILE DRIVING 5 MPH THROUGH A PARKING LOT, A BURNING ODOR WAS DETECTED. THE CONTACT STOPPED AND PARKED THE VEHICLE AND, UPON EXITING, OBSERVED SMOKE RISING FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO NOTIFY THE FIRE DEPARTMENT. UPON ARRIVAL, THE VEHICLE WAS HOSED DOWN WITH WATER. THE CONTACT WAS UNAWARE OF AN ACTUAL FIRE PRESENT BECAUSE SHE COULD NOT SEE THE VEHICLE. A FIRE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO LARRY H. MILLER DODGE PEORIA (8665 W BELL RD, PEORIA, AZ 85382 (480) 865-3986) WHERE IT WAS DIAGNOSED WITH A MALFUNCTIONING ALTERNATOR THAT NEED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

TRAILER BRAKE LIGHTS NOT WORKING PROPERLY.

TL* THE CONTACT OWNS A 2011 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTING WITH, SERVICE FOUR WHEEL DRIVE MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE BEGAN AFTER THE VEHICLE WAS REPAIRED UNDER THE NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 171,000.

DEALERSHIP IS NOT TENDING TO THE RECALL.. KEEP SAYING PART IS NOT AVAILABLE. BEEN ABOUT 8 MONTHS.

WHILE DRIVING BACK TO OUR HOTEL THE TRUCK WOULDN'T SHIFT INTO GEAR AFTER 3RD AND PUT ITSELF INTO LIMP MODE. THERE WAS NO SIGN OF ANY ISSUES PRIOR TO THIS, THE TRUCK WAS DRIVING NORMAL AND THEN ALL OF A SUDDEN IT DID THIS. WE HAVE A BULLY DOG TUNER AND IT DIDN'T SHOW ANY CODES AT FIRST UNTIL WE DROVE IT IN LIMP MODE FOR AN HOUR AT 40KMH TO GET BACK TO OUR HOTEL. SINCE WE WERE ON VACATION WE HAD TO WAIT FOR A SHOP TO OPEN AT WHICH TIME WE FOUND THAT IT WAS THE VALVE BODY THAT LET GO. I HAVE READ THAT THERE ARE MANY ISSUES WITH THE 68RFE ON DODGE FORUMS AND I AM NOT SURE WHY THERE HASN'T BEEN A RECALL DONE FOR THIS?

VEHICLE REPEATEDLY GETS STUCK IN PARK, BUT INDICATES REVERSE. WILL NOT START OR MOVE. TRANSFER CASE IS NOT ALLOWED TO MOVE TO NEUTRAL, BECAUSE SHIFT INDICATOR LEVER INDICATES IT IS IN REVERESE. SO CALLED "EMERGENCY OVERRIDE PROCEDURE" DOES NOT WORK. BATTERIES MUST BE DISCONNECTED FOR 30 MINUTES BEFORE SHIFT LEVER CAN BE RELEASED. AFTER HAVING THE VEHICLE TOWED TO THE DEALERSHIP (AT MY OWN EXPENSE) UPON THE FIRST OCCURENCE, I WAS INFORMED THIS WOULD NEVER HAPPEN AGAIN. UNFORTUNATELY IT HAS HAPPENED TWICE SINCE THEN AND I AM MOST ASSURED IT WILL HAPPEN AGAIN.

I HAVE A COMPLAINT NUMBER ALREADY BUT I DID NOT SEND PHOTOS. MY NUMBER IS 10782106. INCLUDED ARE THE PHOTOS OF THE HOLE IN THE FLOOR BOARD WHERE THE FRONT DRIVE SHAFT PENETRATED THE CAB BETWEEN THE DRIVERS LEGS. I CAN ALSO OBTAIN A REPORT FROM THE LOCAL FIRE DEPT. AS THEY WERE CALLED TO PUT OUT THE RESULTING FIRE.

TL* THE CONTACT OWNS A 2011 RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL). THE APPROXIMATE FAILURE MILEAGE WAS 154,000.

TL* THE CONTACT OWNS A 2011 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPMS DECREASED, AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER AND AN INDEPENDENT MECHANIC WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT AFTER DRIVING 100 MILES AND THE VEHICLE WAS PARKED, THE CONTACT COULD SMELL THE ENGINE OVERHEATING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. UPDATED 5/20/15*CN THE CONSUMER STATED AS OF MAY 1, 2015, THE VEHICLE HAD NOT YET BEEN REPAIRED. UPDATED 6/30/2015*JS

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) HOWEVER, THE PART NEEDED TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

The contact owns a 2011 Ram 3500. The contact stated that during cold weather, the engine would not heat up properly and hesitated to start. In addition, the contact stated that on several occasions, the heater grid connector on the driver's side melted bolts and wiring that intruded into the engine, causing piston #6 to misfire. The contact related the failure to NHTSA Campaign Number: 23V060000 (Electrical System) however, the VIN was not included. There was no warning light illuminated. The local dealer was contacted; however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

Don’t know, the fireman,said the engine caught on fire, some how look like from on top pointed to the top. I believe I believe it was exhaust? Fire department would write out report and send it to me. Devastated 68+ miles truck was paid off melted the whole front and top of the engine everything down! I want to know what happened?! 2011, dodge ram 1 ton 6.7diesel Cummings ! also melted my boat 2010 nitro Z7 with a 150 mercury bass boat $28,000 boat worth more than that now whet up in value! It had 15 hours only on engine! It’s not completely lost I pray…

WE HAVE NOTICED FOR THE LAST MONTH OR SO OUR TRUCK SHUTTING OF RANDOMLY WHILE DRIVING, HOWEVER 2/7/2016 COMING HOME IN THE DARK AT 80 MILES PER HOUR THE TRUCK SHUT OFF DRIVING DOWN THE FREEWAY. I HAVE A BROTHER SAME MODEL TRUCK EXPERIENCING THE SAME ISSUES. THIS IS A SAFETY CONCER, THE TRUCK AND ALL LIGHTS SHUT OFF AT 80 MILES PER HOUR I WANT THIS FIXED AND INVESTIGATED

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. WHILE DRIVING 55 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR AND IMMEDIATELY TURNED OFF THE VEHICLE. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,538.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING FOR 10-20 SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO MADE UNKNOWN REPAIRS. HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

While driving 70mph on the interstate, the truck randomly shut off. I lost power steering. Luckily I was going straight and there were no curves in the road, and I managed to pull the truck and trailer to the side of the road. All electrical assist, steering and brakes turned completely off, radio turned off, all electrical power was off. The engine shut off as well. As I was pulling over, the electrical turned back on but the engine did not. Once I was stopped, I turned the key off, waited 30 seconds, and then started the truck. It ran fine the rest of the way home, approximately 30 miles. I have not drove the truck since. This has happened 3 times, once parked idling after I pressed the door unlock button and the other time in the middle of an intersection. I took the truck to the dealership, paid for the inspection fee, but they could not recreate or find any wiring problems. It did throw a code when it happened, U0121 (Lost communication with ABS module). The dealer said they had to recreate it to diagnosis. I am fearful if I continue to drive the truck to pull my trailer, this could happen again while I am in a turn and I will not be able to continue to turn or stop the vehicle without electrical assist. Dodge does not seem interested in trying to fix this safety issue.

W 17, 2018 MY HUSBAND STOPPED ON THE SHOULDER OF A TWO LANE ROAD AND BELIEVES HE PUT THE TRUCK IN PARK; THE ENGINE WAS STILL RUNNING. HE REMOVED HIS FOOT FROM THE BRAKE, UNBUCKLED HIS SEAT BELT, OPENED THE DOOR AND STEPPED ONTO THE GROUND. AT THAT POINT THE TRUCK BEGAN TO ROLL FORWARD. HE RAN TO TRY TO CATCH IT AND FELL. THE LEFT REAR DUAL RAN OVER HIS LEFT FOOT, RIGHT ANKLE, AND UP THE BACK OF THE RIGHT LEG AS FAR AS THE HIP. THE TRUCK WAS PARKED ON LEVEL GROUND BUT ROLLED SLIGHTLY TO THE RIGHT, INTO A SHALLOW DITCH OR DEPRESSION. SLIGHT ELEVATION ON THE OTHER SIDE OF THE DITCH STOPPED THE FORWARD MOTION 20 OR 30 FEET FROM THE POINT AT WHICH IT BEGAN. WHEN MY HUSBAND EVENTUALLY REACHED THE TRUCK IT WAS IN DRIVE. IF HE NEGLECTED TO PUT THE TRUCK IN PARK, WHY DID IT NOT BEGIN TO ROLL AS SOON AS HE REMOVED HIS FOOT FROM THE BRAKE? THERE WERE NO ROCKS OR IMPEDIMENTS OF ANY KIND TO PREVENT IT. CAN THIS BE RELATED TO THE SHIFT INTERLOCK SAFETY RECALL, 17V-821? CHRYSLER DOES NOT BELIEVE SO. THAT PART HAS NOW BEEN REPLACED BUT WE ARE WARY ABOUT USING THE TRUCK. ARE THERE OTHER REPORTED INCIDENTS OF THIS TYPE?

IT TAKES SEVERAL ATTEMPTS TO START THE VEHICLE. THERE IS A PROBLEM WITH THE IGNITION SWITCH. IT HAS TO BE IN THE PERFECT SPOT FOR THE ENGINE TO FIRE. WITH IN THE PAST WEEK, THE TRUCK WILL NO SHUT DOWN WHILE DRIVING. FORTUNATELY ALL INCIDENT HAVE BEEN ON DIRTY STREETS .

WE WENT TO THE DEALERSHIP ON AUGUST 4TH, 2013, AND THEY TOLD US THAT WE DO NEED THIS RECALL FIXED. HOWEVER, THEY ALSO SAID THERE WAS A SHORTAGE OF THE REPLACEMENT PARTS. FAST FORWARD OVER A YEAR, AND WE ARE STILL ON THE WAITING LIST FOR A REPLACEMENT PART. THIS IS UNACCEPTABLE! *TR

LOST MY BRAKES AND STEERING WHILE DRIVING DOWN THE HWY DOING 65. LOST ALL BRAKE POWER AND POWER STEERING.THE MOTOR RUNS BUT HAVE NO BRAKES AND POWER STEERING. LOOKING AT IT I'M NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM. I HAVE 2 YOUNG KIDS AND THEY COULD HAVE BEEN BADLY HURT IF I WASN'T ABLE TO MAN HANDLE THE TRUCK. DEFINITELY A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO. NOT SURE WHAT IS CAUSING IT. IS THERE ANYTHING YOU CAN DO TO LOOK INTO THIS CAUSE NOW I'M SCARED TO DRIVE MY TRUCK. ESPECIALLY WITH MY KIDS IN IT. I'M NOT SURE WHAT CAN BE DONE ABOUT THIS BUT I WOULD REALLY HATE TO SEE SOMETHING BAD HAPPEN TO A FAMILY FOR A ISSUE LIKE THIS. I THANK YOU FOR YOUR TIME AND I HOPE TO HEAR A RESPONSE BACK FROM YOU ABOUT THIS ISSUE.

WHILE HAULING A LARGE LOAD OF HAY, I WAS TRAVELING AT LESS THAN 10MPH AS I WAS APPLYING THE BRAKES TO SLOW THE VEHICLE TO MAKE A RIGHT HAND TURN ON TO ANOTHER ROAD. WHEN I APPLIED THE BRAKES THE STEERING COMPLETELY WENT AWAY AND THE VEHICLE WOULD NOT TURN AT ALL. THE BRAKE PEDDLE WAS VERY STIFF AND THE BRAKES WERE NOT VERY RESPONSIVE. I WAS ABLE TO GET THE TRUCK STOPPED AS I WAS HEADING TOWARD ANOTHER VEHICLE ON THE ROAD. AFTER COMING TO A COMPLETE STOP AND BACKING THE VEHICLE UP THE STEERING RETURNED AND I WAS ABLE TO MAKE THE TURN. I TRAVELED APPROXIMATELY 2 MILES DOWN THE ROAD TO MY DESTINATION AT A VERY SLOW SPEED AND WHEN I APPLIED THE BRAKES TO TURN I LOST ALL STEERING AGAIN AND THE BRAKE PEDDLE WAS VERY STIFF AND NOT VERY RESPONSIVE. I PARKED THE VEHICLE AND HAVE NOT MOVED IT.

THE UPPER STEERING HOSE INNER PLASTIC TUBE BECOMES LOOSE OR BREAKS AND LODGES INTO THE METAL FITTING WHICH CAUSES A LOUD HISSING NOISE UNDER THE STERRING WHEEL. BECAUSE IT IS ALSO CONNECTED TO THE BRAKES, THE PEDAL BECOMES UNSAFELY SOFT. DODGE/RAM NEEDS TO RECALL THIS AS IT A KNOWN ISSUE ALL OVER THE INTERNET AND BECOMES A REAL DANGER WHEN BRAKING HARD OR TOWING.

POWER ASSIST FOR BRAKES AND STEERING IS LOST AT APPROXIMATELY 20-25 MPH WHEN SLOWING DOWN FOR LIGHTS, TURNS, ETC., REQUIRING SIGNIFICANT MANUAL EFFORT TO CONTROL THE TRUCK. POWER WILL RETURN AFTER ACCELERATING FROM STOP OR SLOW TURN BUT GO OUT AGAIN WHEN SPEED IS REDUCED TO 20-25 MPH. *TR

TL* THE CONTACT OWNS A 2011 RAM 3500. WHILE DRIVING 50 MPH, THE WATER PUMP BEARING DISINTEGRATED. THERE WAS EXCESSIVE STEAM AND SMOKE THAT IMPACTED THE DRIVER'S VISIBILITY, WHICH CAUSED THE DRIVER TO HAVE TO BRAKE EXTENSIVELY TO COAST THE VEHICLE OVER TO A COMPLETE STOP. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE INTERNAL WATER PUMP LEAKAGE. THE VEHICLE WAS TOWED TO A REPAIR FACILITY FOR FURTHER DIAGNOSTIC TESTING. A DEALER HAD NOT DIAGNOSED THE VEHICLE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE RELATED TO THE RECALL CAMPAIGN. THE CONTACT WANTED TO DETERMINE IF THIS WAS A CONCENTRIC-BRAND WATER PUMP AND IF THE MANUFACTURER'S REMEDY PROVIDED A NEWLY DESIGNED WATER PUMP WITH A HOLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. * CONSUMER STATED WATER PUMP, IT BROKE THE SERPENTINE BELT WHICH POWERS STEERING AND BRAKES. WHEN THE WATER PUMP FAILED, IT BROKE THE SERPENTINE BELT WHICH POWERED THE STEERING AND BRAKES. I COULD NOT TURN BUT COULD SLIGHTLY MOVE THE WHEEL ENOUGH TO GET THE SIDE OF ROAD. MY ELECTRIC THAILOR BRAKES WERE ALL THAT STOPPED MY TRUCK!!!*JB

THE VEHICLE WAS PURCHASED NEW AND HAS BEEN IN MY POSSESSION SINCE. THE VEHICLE IS USED VERY LITTLE IN COMPARISON WITH OTHER VEHICLES THIS AGE (62518 MILES). THE VEHICLE IS HOUSED IN A GARAGE WHEN NOT IN USE. I HAVE NEVER HAD A WATER PUMP PROBLEM ON ANY VEHICLE WITH SO LITTLE MILES. IS THERE A PROBLEM WITH THIS WATER PUMP???? I STARTED THE VEHICLE AND ALLOWED IT TO WARM ABOUT 3 - 5 MINUTES AS IS MY PRACTICE, AND DROVE AWAY. I HAD DRIVEN APPROXIMATELY 6.5 MILES WHEN THE HEATER BEGAN TO BLOW COLD AIR. I CHECKED THE TEMPERATURE GAUGE AND NOTICE THE TEMPERATURE BEGINNING TO RISE RAPIDLY. I PULLED THE TRUCK TO THE SIDE OF THE ROAD AND SHUT IT OFF. ON CLOSE INSPECTION I NOTICED THAT THE COOLANT I WAS ADDING RAN OUT AS FAST AS IT WAS GOING IN. THE BUSHING AROUND THE IMPELLER SHAFT WAS AS IF IT WAS MISSING.

TL* THE CONTACT OWNS A 2011 RAM 3500. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO LOSE ENGINE POWER WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD AND THE VEHICLE BEGAN TO REGAIN POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ADVISED THE CONTACT TO BRING IN THE VEHICLE IF THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 06/22/17*LJ THE CONSUMER STATED THE FAILURE OCCURRED WHILE DRIVING AT SLOW SPEEDS OR IDLED. THE POWER STEERING AND BRAKES. UPDATED 10/19/2017*JS

I had a recall on the fuel heater plug and took care of the problem a few years back. I noticed today that the plug is leaking fuel and was wondering if the problem was ever fixed or if they used the same recalled parts? Do you ever recall an already recalled part? or do they ever pay for the part if I fix it myself?

I PURCHASED TRUCK AROUND MARCH 1, 2014 WITH 48415 MILES, ON MARCH 14,2014 WE WERE ON THE INTERSTATE WITH A 4 HORSE TRAILER IN TOW WHEN THE VEHICLE STALLED WITHOUT WARNING, VEHICLE SHUTTERED, CHECK ENGINE LIGHT CAME ON. WE STARTED TO PULL OVER THEN WE REGAINED POWER. WE CALLED THE DEALERSHIP THAT WE PURCHASED IT FROM WHEN WE GOT TO OUR DESTINATION, THEY TOLD US TO POWER OFF FOR 15 MINUTES AND RESTART WITH THE REMOTE STARTER, THIS TOOK THE CHECK ENGINE LIGHT OFF. THE SAME PROBLEM OCCURED ON MAY 1, 2015, INTERSTATE WITH HORSE TRAILER IN TOW AGAIN. THIS TIME WE NOTICED THE FUEL DROPPED AND THE FUEL MILAGE INDICATOR STARTED FLICKERING, WE LET OFF THE FUEL PEDDLE AND REPRESSED REGAINING POWER, ABOUT 1 MILE DOWN THE ROAD IT HAPPENED AGAIN THE SHUTTER WAS HARDER, WE HAD TO TAP THE FUEL PEDDLE 2 TIME TO REGAIN POWER. WE NOTICE THE MILETOEMPTY WENT FROM 90 TO 60 WHEN IT HAPPENED. BOTH OCCASIONS WE HAD BEEN TRAVELING FOR ABOUT 100 MILES WITH ABOUT 30 OR 40 MILES BEING ON THE INTERSTATE AT ABOUT 70-75 MILE PER HOUR, WHEN THE PROBLEM ACCURED. BOTH TIMES WE COMPLETED OUR ROUND TRIP OF 600 MILES WITH WORRY!!!

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE EXHAUST SYSTEM WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000. UPDATED 1/28/15*CN

LOSS OF AIR CONDITIONING. TOOK TRUCK TO DEALER AND THEY FOUND A HOLE IN THE CONDENSOR LINE BEHIND THE OPENING IN THE FRONT BUMPER WHERE THE RADIATOR, A/C COOLING LINES, TRANSMISION COOLER ALL SIT EXPOSED TO ROAD HAZARDS, SUCH AS ROCKS, DEBRIS OR ANY OTHER SHARP OBJECT THAT MAY ENTER THROUGH THE OPENING STRIKING THE CRITICAL POWERTRAIN COOLERS. THIS TYPE OF DAMAGE IS NOT COVERED UNDER WARRANTY AND MAY BE CLAIMED ON YOUR VEHICLE INSURANCE. THERE IS NO PROTECTION ON THIS OPEN LOWER AREA, WHERE THE RADIATOR IS PROTECTED BY THE VEHICLE FRONT GRILL. THERE IS NO AFTERMARKET GRILL THAT CAN BE PURCHASED TO PROTECT THESE COMPONENTS. EARLIER MODEL DODGE TRUCKS HAD LOWER GRILL COVERS FOR THE BUMPER COOLING OPENING. *TT

THE OEM INTEGRATED ELECTRONIC TRAILER BRAKE CONTROLLER WILL NOT APPLY POWER TO THE BRAKES ON THE TOWED VEHICLE WHEN DEPRESSING THE TOW VEHICLE FOOT BRAKE. YOU MUST MANUALLY SLIDE THE BRAKE CONTROLLER LEVER IN ORDER TO ACTUATE THE SYSTEM. VERY DANGEROUS WHEN TOWING A CAMPER, TRAILER, ETC. I HAVE TAKEN MY TRUCK IN TWICE TO THE DEALER: THE FIRST TIME THEY COULD NOT FIND ANYTHING WRONG; THE SECOND TIME, THEY REPLACED THE CONTROLLER W/ A NEW ONE. IT PERFORMS EXACTLY THE SAME--THAT IS, IT DOESN'T. THEY ASSURE ME IT IS WORKING AS DESIGNED. THEY ALSO SUGGESTED IT WAS MY TRAILER. HOWEVER, IT DOES NOT MATTER WHAT TRAILER I AM TOWING, IT DOES NOT WORK. ALL OF MY TRAILERS BRAKE FINE WHEN HOOKED TO OTHER TOW VEHICLES. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT ATTEMPTED TO DECELERATE BUT THE VEHICLE CONTINUED TO ACCELERATE UNTIL AFTER REPEATEDLY ENGAGING THE BRAKES WITH FORCE. THE FAILURE OCCURRED WHENEVER A HITCHED TRAILER WAS BEING TOWED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TEN TIMES FOR THE SAME FAILURE. THE TECHNICIAN INFORMED THE CONTACT THAT THE INCORRECT BRAKE SYSTEM WAS INSTALLED IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 600.

Coming home at night ran into a horde of bugs, I had just had the wiper reservoir filled. It was empty and I had to stop and wipe my windshield by hand. i looked on line I seen several owners had the same problem this I believe to be a manufactured problem. The dealer wants 400 hundred to replace the reservoir I believe this to be a Chrysler safety problem that has occurring to to many 2011 and 2012 vehicles,

THIS IS THE SECOND RAM 3500 I HAVE PURCHASED IN A YEAR AND BOTH HAVE HAD THE SAME ISSUES WITH THE BLENDING DOORS FOR THE HEATING AND AIR CONDITION UNIT. WITH THAT BEING SAID THIS IS A SAFETY ISSUE. THE DEFROST WILL NOT WORK WHEN THE BLENDING DOOR ARE NOT OPERATING PROPERLY. THIS CAUSE THE FRONT WINDSHIELD NOT TO BE ABLE TO DEFROST WHEN IT IS STARTED OR WHEN IT FOGS UP WHEN GOING DOWN THE ROAD. THIS IS A SAFETY ISSUE BECAUSE YOU CAN NOT SEE OUT THE WINDSHIELD WHICH PUT MY FAMILY AND OTHER FAMILY AT RISK BECAUSE I CAN NOT SEE PROPERLY OUT THE WINDSHIELD TO SEE WHAT IS GOING ON AND MAY CAUSE AN ACCIDENT. THIS IS A LARGE VEHICLE AND WOULD BE DEVASTATING IF I HIT ANOTHER VEHICLE. DODGE HAS RECALLED THIS ISSUE ON OTHER MODELS UNDER K17, BUT THERE IS NO RECALL ON THE YEAR THAT I OWN. *TR

N49 / NHTSA 13V-529; #2 OF THE RECALL STATES THEY WILL REPURCHASE YOUR VEHICLE. WE TOOK THAT OPTION. IT WAS INSPECTED BY MICHAEL (XXXX) AROUND 09/14/18. 09/18/18 WE WERE OFFERED $13,558 BY JASMINE (XXXXX). RICK (XXXX) SIGNED THE OFFER 09/25/18. COPY OF THE TITLE FRONT AND BACK WAS FAXED TO 844-840-3737 PER THEIR REQUEST. A 10 DAY PAYOFF WAS FAXED BY USAA. AS OF TODAY 11/09/18, 2:30PM DODGE AGENT HAS NOT CONTACTED ME TO TURN THIS VEHICLE IN. NOVEMBER 1ST I SPOKE WITH SOMEONE AT 800-583-1403, REF# 57174908 (CASE NUMBER) AND THEY ASSURED ME THAT LINDA (XXX) RECEIVED THE PAPERWORK 10/19/18 AND THAT IT WOULD SETTLE SOON. I WAS ADVISED BY SOMEONE AT DODGE AND ALSO JASMINE THAT THE CHECK HAD ALREADY BEEN CUT. JASMINE ALSO CALLED AND ASSURED ME THAT WE WOULD SETTLE BY FRIDAY 11/09/18. I CALLED DODGE TODAY AND NOW THEY SAY THE CHECK IS IN PROCESS. I REMINDED THEM THAT ALL THEIR CALLS ARE RECORDED AND THAT I WAS REQUESTING TO SPEAK WITH A SUPERVISOR. THEY INFORM ME NONE ARE AVAILABLE. I ADVISED I WANT A RETURN PHONE CALL BY 3PM TODAY. THAT I CONTINUE TO GET THE RUN AROUND AND THEN LIED TO ABOUT WHETHER THE CHECK IS OR HAS NOT BEEN PROCESSED YET. I SENT JASMINE AN EMAIL AND REMINDED HER SHE SAID THIS WOULD ONLY TAKE 10 DAYS AND NOW AS OF TODAY IT IS 45 DAYS SINCE THE PROCESS HAS STARTED. I HAVE A COPY OF OUR SIGNED AGREEMENT. YOU CAN REQUEST A COPY OF ALL MY PHONES CALL FROM DODGE AND JASMINE (XXXXXX). I HAVE HAD 2 STROKES, MY HUSBAND DIED OCTOBER 6TH THIS YEAR. THIS WHOLE EPISODE IS A TREMENDOUS ABOUT OF STRESS ON ME. I STARTED CRYING ONE OF MY PHONE CALLS TO DODGE. THEY SHOULD NEVER AGREED TO THE BUY BACK IF THEIR INTENTION WAS TO DRAG THEIR FEET. HERE IT IS 3PM AS I REQUESTED A CALL BACK EVEN IF THEY DID NOT HAVE AN ANSWER FOR ME. NO CALL BACK. (XXXX) RICK (XXXX) IS MY HUSBAND. HE DIED 10/06/18. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THERE IS A NHTSA RECALL NUMBER: 17V-821, MANUFACTURER RECALL NUMBER: T79 RECALL DATE: DECEMBER 20, 2017. WHEN I CALLED MOPAR TODAY TO SEE WHAT THE STATUS IS THEY TOLD ME THE MANUFACTURER STILL DOES NOT HAVE A REPLACEMENT PART AND ADDED ME TO A LIST TO BE NOTIFIED WHEN IT COMES IN (SEE ATTACHED LIVE ASSISTANCE EXCHANGE). THE SOLUTION IN THE INTERIM IS TO SET THE PARKING BRAKE. UNFORTUNATELY WHEN WE USE THE PARKING BRAKE IT BECOMES DIFFICULT TO SHIFT OUT OF PARK. THE DEALERSHIP DOES NOT HAVE A SOLUTION FOR THIS PROBLEM, SO WE STOPPED USING THE PARKING BRAKE. THIS LEAVES US WITH A DEFECTIVE VEHICLE. WE ARE UNABLE TO USE OUR 5TH WHEEL BECAUSE WE ARE CONCERNED THAT WE WILL BE STUCK SOMEWHERE AND NOT BE ABLE TO SHIFT OUT OF PARK. THIS RESOLUTION IS TAKING TOO LONG. I HAVE NOTED THE DATE THE PROBLEM STARTED WITH THE PARKING BRAKE.

2011 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO BRAKE TRANSMISSION SHIFT INTERLOCK SAFETY RECALL.. *LD THE CONSUMER STATED THE VEHICLE WAS PLACED INTO PARK WITH THE ENGINE RUNNING AND THE PARKING BRAKE ON. THE VEHICLE ROLLED ACROSS THE HIGHWAY AND INTO IN ELECTRICAL POLE. THERE WAS A RECALL RELATED TO THE FAILURE, BUT THE PARTS WERE UNAVAILABLE.*JS

TL-CONTACT OWNS A 2011 DODGE RAM 3500..... COMPLAINT...TIRES...GENERAL AMERITRAX TIRES.... TREADING SPLIT APART ON FRON DRIVERS SIDE TIRE AND TIRE BLEW OUT CAUSING MAJOR DAMAGE TO VEHICLE ON MAIN INTERSTATE AT 70MPH.... NO RECALL ON AMERITRAC TIRES AT THIS TIME. DECEMBER 11TH 2017 TIRE BLEW OUT ON MAIN INTERSTATE.

WHILE DRIVING AT SPEEDS BETWEEN 50-70 MPH I HAVE RUN ACROSS SMALL BUMPS OR HOLES THAT CAUSE EITHER FRONT WHEEL TO SHAKE UNCONTROLLABLY CAUSING ME TO HAVE TO REDUCE SPEED DRAMATICALLY OR EVEN STOP TO GET IT BACK UNDER CONTROL. I UNDERSTAND THIS IS CALLED THE "DODGE DEATH WOBBLE".

TL* THE CONTACT OWNS A 2011 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CABLE THAT HELD THE SPARE TIRE IN PLACE FRACTURED AND THE SPARE TIRE FELL OUT INTO THE ROAD. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE CABLE AND FITTED THE SPARE TIRE BACK IN ITS POSITION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 231,000. THE VIN WAS NOT PROVIDED.

WE WERE MADE AWARE OF THE THREE (3) RECALLS AND POSSIBLE BUYBACK ON OUR 2011 DODGE RAM 3500 TRUCK BY "WORD OF MOUTH"! WE WERE NEVER CONTACTED ABOUT THE RECALLS OR THE CONSENT ORDER-----WE ACCIDENTALLY FOUND OUT! WE HAVE HAD SMOKE COMING FROM THE ENGINE COMPARTMENT TWICE, ONCE WHILE REFUELING AND ONCE WHILE THE TRUCK WAS IN MOTION. WE HAVE NOTICED A BAD AND DANGEROUS VIBRATION FROM THE STEERING! EVEN THOUGH WE CONTACTED FCA REGARDING THESE PROBLEMS, AND MY REQUEST FOR A COPY OF THE BUYBACK LETTER, I HAVE RECEIVED NOTHING EXCEPT COPIES OF THE THREE (3) RECALLS, WITH N49 BEING NOTED AS THE MOST DANGEROUS! FCA PUT ME IN TOUCH WITH THE FCA RESOLUTION CENTER, WHICH IS A 3RD PARTY VENDOR FOR FCA, AND THEY ARE GIVING ME THE "RUN A ROUND"! TWO DIFFERENT PEOPLE THERE HAVE GIVEN ME TWO DIFFERENT SETS OF "THINGS" THEY WILL NEED IN ORDER TO MAKE AN OFFER ON OUR AFFECTED TRUCK. I'M GOING TO HAVE TO RETAIN AN ATTORNEY TO GET ANY KIND OF BUYBACK ON OUR VEHICLE. IT IS MY BELIEF THAT FCA HAS NO INTENTION OF BUYING BACK THESE VEHICLES! I HAVE BEEN IN TOUCH WITH FCA SINCE JULY 28TH, TO NO AVAIL!

DRIVING ON HIGHWAY AT 55 MPH, TRUCK SHUTS OFF, DOES AND LOSE CONTROL. STARTS BACK UP BUT DOES IT AGAIN.

I CALLED THREE/3 DEALERS TO INQUIRE ABOUT HAVING MY VEHICLE RECALLS ATTENDED TO. I HAVE BEEN WAITING MONTHS AND MONTHS FOR THIS. JACK KEY DODGE (ALAMOGORDO, NM) PUT ME ON HOLD FOR 45 MINUTES AFTER I TOLD THE RECEPTION OF THE N49 RECALL. SIERRA BLANCA MOTORS (RUIDOSO, NM) SAID THE PARTS WERE ON BACK ORDER AND THE SERVICE MANAGER WOULD CALL ME IMMEDIATELY (MONDAY MORNING) AFTER CALLING DODGE....HE HAS NOT CALLED. ROSWELL DODGE (ROSWELL, NM) SAID ALL PARTS ON BACK ORDER AND I WOULD NOT BE SEEN UNTIL NOVEMBER. THIS PROGRAM IS A JOKE. I WILL NOT HAVE MY TRUCK REPAIRED DUE TO THE UNCARING, ABRASIVE, AND NONCHALANT ATTITUDE ABOUT A VERY SERIOUS MATTER. I DEMAND TO HAVE A BUYBACK, AS IS MY OPTION, AND I VIEW THIS AS ABSURD THAT WE MUST WAIT SO LONG FOR OUR MONEY IN THIS AGE OF INSTANT COMMUNICATION. ABSURD. I DO NOT BELIEVE DODGE CAN OR WILL FIX MY RECALLS COMPETENTLY. WHY DO YOU ALLOW FCA TO WAIT SO LONG ON THIS BUYBACK? WHY ARE THESE PARTS STILL NOT AVAILABLE? I EXPERIENCED THE "DODGE DEATH WOBBLE" AND THIS IS A VERY SERIOUS AND FRIGHTENING MATTER. FCA SIMPLY DOES NOT CARE. WHAT DO YOU THINK FCA OR THE INDEPENDENT APPRAISER IS GOING TO DO WITH THE EVALUATION OF THE VALUE OF MY TRUCK? PROBABLY THIS WILL BE A VERY BAD APPRAISAL AS WELL AND/OR THE MONEY FROM FCA WILL TAKE FOR EVER TO BE RECEIVED. I WANT MY MONEY NOW SO I CAN PURCHASE ANOTHER VEHICLE....NOT WAIT UNTIL OCTOBER 1, 2015 FOR THE DEALER TO SET AN APPRAISAL TIME. I CAN NOT BELIEVE HOW BAD THIS PROGRAM IS GOING FORWARD. ONCE AGAIN....THE PARTS ARE STILL ON BACK ORDER. I WANT MY MONEY NOW.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC DISCOVERED A FUEL LEAK COMING FROM THE FUEL HEATER CAUSED BY THE ELECTRICAL CONNECTORS OVERHEATING. THE DEALER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE PARTS WERE UNAVAILABLE. THE CONTACT INDICATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V635000 WAS RECEIVED IN NOVEMBER OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V529000 (STEERING) AND 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/6/15*CN THE RECALL WAS RECTIFIED. UPDATED 04/09/15*JB

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V529000 (STEERING) AND 14V634000 (ENGINE AND ENGINE COOLING , FUEL SYSTEM, DIESEL) HOWEVER, WAS UNABLE TO HAVE THE VEHICLE REPAIRED WITHIN A REASONABLE AMOUNT OF TIME. THE CONTACT ATTEMPTED TO CALL THE DEALER TO SECURE AN APPOINTMENT BUT HAD NOT RECEIVED ANY CORRESPONDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V529000 (STEERING) AND 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2011 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO THE LEFT TIE ROD BALL STUD RECALL NOTICE. *SMD THE CONSUMER STATED 2 MONTHS AFTER OWNING THE VEHICLE, IS WHEN THE PROBLEMS STARTED. THE CONSUMER AND HER HUSBAND DID NOT LIKE THE WAY, THE VEHICLE HANDLED AND STEERED. THE PROBLEM WAS ADDRESSED TO THE DEALER, AT WHICH TIME THEY WERE INFORMED IT WAS PROBABLY BECAUSE THE TRUCK WAS A DUALLY AND THEY WERE NOT USED TO DRIVING ONE AND IT WOULD TAKE SOME GETTING USED TO. APPROXIMATELY 2-3 WEEKS AFTER THE VISIT, THE CONSUMER AND HER HUSBAND RETURNED TO THE DEALER TO COMPLAIN ABOUT THE HANDLING AND STEERING. THE DEALER PERFORMED AN ALIGNMENT. THEY DROVE THE TRUCK FOR A FEW WEEKS, AND THEY WERE STILL UNHAPPY. APRIL 2, 2012, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS RETURNED TO THE DEALER. THE DEALER REPROGRAMMED THE ECM. A MONTH AFTER DRIVING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. THE DEALER REPLACED THE INTAKE MANIFOLD HEATER AIR TEMP RELAY. THE DEALER THEN MADE AN ADJUSTMENT TO THE STEERING COLUMN. THE CONSUMER DROVE THE VEHICLE FOR 2 MORE MONTHS, THEN THE TIE ROD BROKE ON THE DRIVER'S SIDE . THE DEALER REPLACED THE OUTER TIE ROD END AND RE-ALIGNED THE FRONT END. THE CONSUMER CONTINUED TO COMPLAIN ABOUT THE HANDLING AND STEERING. THE DEALER THEN DISCOVERED THE FRONT TIRES WERE WEARING ON THE OUTSIDE FRONT EDGE. IT WAS DETERMINED THE CHECK ENGINE LIGHT ILLUMINATED DUE TO A BLOCKED OR INCORRECT AIR FILTER WHICH WAS REPLACED AND THE CODES WERE CLEARED. THE CONSUMERS ISSUES WITH THE HANDLING AND STEERING WERE NOT RESOLVED. IN JUNE OF 2013, THERE WAS A PROBLEM WITH THE STEERING COLUMN, WHERE THE CONSUMER WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE TRANSMISSION SHIFTER WAS REPLACED. THE CONSUMER STATED THE TIE ROD BROKE FOR A SECOND TIME. CHRYSLER DETERMINED AFTER THE ORIGINAL FACTORY TIE ROD BROKE AT 15,000, THE REPLACEMENT TIE ROD END AND ALIGNMENT WERE DONE IMPROPERLY BY THE DEALER. THE IMPROPER REPLACEMENT AND ALIGNMENT CAUSED THE FRONT TIRE WEAR ON THE OUTSIDE AND THE SECOND TIE ROD TO BREAK.

"DEATH WOBBLE" - I HIT A BUMP WITH THE RIGHT FRONT TIRE. I WAS DOING 40-45 MPH AT THIS TIME. THE TRUCK FRONT END STARTED TO VIOLENTLY SHAKE, AND THEN THE REAR STARTED TO BOUNCE. I WAS IN THE CENTER LANE WHEN THIS HAPPENED WITH TRAFFIC ON ALL SIDES. I APPLIED THE BRAKES AND TRIED TO STEER TO THE RIGHT, THE TRUCK CONTINUE TO GO STRAIGHT, AND THEN STARTED TO GO SIDEWAYS TO THE LEFT. ONCE MY SPEED DROPPED BELOW 5 MPH IS WHEN I REGAINED CONTROL OF MY TRUCK THIS INCIDENT WAS TERRIFYING, AND ALMOST CAUSED A SERIOUS ACCIDENT. ARE THEY (CHRYSLER/RAM) WAITING FOR SOMEONE TO DIE? IF YOU SEARCH ON THIS SITE FOR "DEATH WOBBLE" THEN FILTER 2011 RAM 3500 YOU COME UP WITH 125 REPORTS FOR THE 3500 SERIES TRUCK FROM 2011 - 2013. THAT IS 125 INCIDENTS. WHEN IS SOMEONE GOING TO DO SOMETHING ABOUT THIS. I HAVE REPORTED THIS TO CHRYSLER, ALONG WITH THOUSANDS OF OTHERS, AND WE ARE GETTING NO WHERE. *TR

THE LEFT TIE ROD ON THE FRONT DRIVERS SIDE BROKE. THIS WAS AFTER THE PART HAD BEEN RECALLED IN MARCH OF 2012 WHICH WAS TAKEN IN AND SERVICED THE SAME MONTH PER THE NOTICE. I WAS RETURNING MY FIFTH WHEEL TO STORAGE WHEN THE TIE ROD SNAPPED. BACKING IN SLOWLY NO MORE THAN 5 MPH. NEEDLESS TO SAY I REFUSE TO TOW MY 5TH WHEEL ANYMORE WITH THE RAM 3500 AS HAD IT BROKE WHILE ON HIGHWAY AT A HIGH RATE OF SPEED COULD HAVE RESULTED IN INJURIES AND POTENTIAL FATALITIES. I AM TRYING TO CONFIRM IF DODGE HAS ADDRESSED THIS ISSUE FOR 2013 AS THERE ARE MANY OTHERS ON FORUMS THAT HAVE HAD THE SAME TIE ROD FAILURES. *TR

DRIVING AT NIGHT GOING ABOUT 60 MPH WHEN ALL SYSTEMS FAILED, NO ENGINE, NO POWER BRAKES, NO POWER STEERING AND WORST OF ALL, NO LIGHTS. ENGINE WOULDN'T CRANK, FUSE BOX WAS MAKING SNAPPING SOUNDS EVEN WITH KEY OUT OF IGNITION. AFTER ABOUT 5 MIN TRUCK STARTED AND I WAS ABLE TO DRIVE IT HOME, ABOUT 5 MILES. TRUCK RAN, BUT POORLY. THE NEXT DAY I ATTEMPTED TO DRIVE IT TO THE DODGE DEALER, TRUCK DID SAME THING (COMPLETE SYSTEM FAILURE) AFTER DRIVING ABOUT 5 MILES. I THEN HAD TRUCK TOWED TO THE DEALER. NATURALLY TRUCK RUNS FINE FOR SERVICE TECH, THEY RESET A BUNCH OF CODES, BUT COULD FIND NOTHING DEFINITIVE. UNABLE OR UNWILLING TO DO MORE. THIS FILLS ME WITH ABSOLUTELY NO CONFIDENCE. IN 4 DAYS I NEED TO TAKE THIS TRUCK PULLING A TRAILER FROM WA TO AZ FOR WORK. *TR

WE PURCHASED A BRAND NEW TRUCK FROM A LOCAL SAVANNAH, GEORGIA DEALER IN 2011. MY HUSBAND WAS DRIVING DOWN THE ROAD AND A TREE FELL ON HIS 9 MONTH OLD TRUCK WITH ONLY 12,000 MILES ON IT. HE HAD BODY DAMAGE ONLY BUT THE TRUCK WAS RENDERED "TOTALED OUT" BY THE INSURANCE COMPANY. WE PAID OFF THE LOAN WITH THE INSURANCE PAY OFF AND THEN, AFTER NEGOTIATIONS, WE BOUGHT THE TRUCK BACK FROM THE INSURANCE COMPANY. WE THEN HAD THE REPAIRS COMPLETED (AGAIN, BODY REPAIRS ONLY). THE TRUCK WAS INSPECTED AND GIVEN A "SALVAGED/REBUILT" TITLE. NOW...DODGE IS REFUSING US ANY FACTORY ENGINE/POWERTRAIN WARRANTY, BUT MORE IMPORTANTLY THEY ARE REFUSING (ALONG WITH THE ORIGINAL LOCAL DEALER) TO REPAIR THE SAFETY RECALLS ON THE VEHICLE. THERE ARE TWO RECALLS: (1) LEFT TIE ROD END AND (2) 2011 DJD2 6.7L ECM FLUSH. WE ARE ALSO TO BELIEVE THAT THE FIRST MOST SEVERE SAFETY RECALL WAS PUT OUT BEFORE THE TRUCK WAS EVEN IN THE CRASH. WE HAVE GOTTEN NO WHERE WITH EITHER DODGE OR THE DEALER THROUGH SEVERAL PHONE CALLS AND SPEAKING WITH SUPERVISORS. BOTH DODGE AND THE DEALERSHIP ARE REFUSING TO DO ANY SAFETY RECALL REPAIRS ON OUR VEHICLE BECAUSE THEY SAY THERE IS A RESTRICTION ON OUR TITLE WHICH PREVENTS THEM FROM MAKING ANY REPAIRS... *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS FAILED WITHOUT WARNING AND DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE HEADLIGHT MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT NOTICED A STRONG FUEL ODOR. THE SMELL IN THE VEHICLE WAS MAKING THE OCCUPANTS NAUSEOUS. THE VEHICLE WAS TAKEN TO THE THREE DIFFERENT DEALERS FOR DIAGNOSTIC TESTS. THE TECHNICIANS WERE UNABLE TO DIAGNOSE A FAILURE. AFTER SOME TIME, THE VEHICLE WOULD NOT START. THE CONTACT INSPECTED THE VEHICLE AND STATED THAT THE DIESEL FUEL WAS INJECTED INTO THE EXHAUST AND WAS MIXED IN WITH THE OIL, CAUSING THE SMELL. IN ADDITION, THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V350000 (STEERING:LINKAGES:TIE ROD ASSEMBLY). THE DEALER REFUSED TO REPAIR THE VEHICLE BECAUSE THERE WAS A PENDING LEMON LAW CASE FILED BY THE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT STATED THAT THE LEVER FOR THE INTEGRATED BRAKE CONTROL SYSTEM WAS POSITIONED DIRECTLY ABOVE HIS LEFT KNEE AREA ON THE DASHBOARD. AS A RESULT, THE CONTACT WOULD REPEATEDLY STRIKE HIS KNEE ON THE LEVER. THE CONTACT EXPRESSED CONCERNS OVER POSSIBLE FUTURE INJURIES AND STATED THAT THE LEVER SHOULD HAVE BEEN POSITIONED ELSEWHERE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5.

TL* THE CONTACT OWNS A 2011 DODGE RAM 3500. THE CONTACT WAS DRIVING UNDER 10 MPH WHEN THE ENGINE STALLED. THE CONTACT STATED THAT THE THROTTLE WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,875 AND THE CURRENT MILEAGE WAS 5,600.

THIS VEHICLE WAS BOUGHT NEW OCTOBER 2010 AND IN DECEMBER 2010 WE HAD TOOK IT TO BE SERVICED BECAUSE WHEN YOU TURNED ON THE HEATED SEAT, YOU COULD SMELL AN ELECTRICAL BURNING SMELL. DODGE ORDERED A NEW SEAT PAD AND REPLACED IT ON 1/11/11 AND WHEN WE TOOK IT IN WE ALSO MADE THEM AWARE THAT THE POWER SEAT ENTRY HAD STOPPED WORKING AND WHEN YOU USED THE SWITCH TO MOVE THE SEAT BACK, IT WENT ALL THE WAY FORWARD NEARLY PINNING MY HUSBAND IN THE SEAT BETWEEN THE STEERING WHEEL AND SEAT. DODGE RECALIBRATED THE DRIVERS SEAT, BUT SEAT STILL NEVER FUNCTIONED CORRECTLY. ON 2/15/11 I TOOK THE TRUCK BACK TO DODGE DUE TO THE HEATED SEAT NOT WORKING PROPERLY AND STILL SMELLING AN ELECTRICAL BURNING SMELL WHEN IN USE. DODGE TOLD ME THAT THEY COULDN'T FIND ANYTHING WRONG AND THAT IT WAS POSSIBLY JUST THE "NEW" WEARING OFF. THE POWER SEAT NEVER WORKED PROPERLY AND WE WOULD JUST LEAVE IT IN ONE POSITION AND TRY NOT TO MOVE IT. IF YOU DID MOVE IT SOMETIMES YOU COULD HEAR A CLICKING NOISE. SPRING CAME AND WE DIDN'T USE THE HEATED SEAT. ON 12/25/11 WE ATTEMPTED TO USE THE HEATED SEATS AND THEY DID NOT HEAT BUT WE SMELT ELECTRICAL SMELL AGAIN. WE PROMPTLY DISENGAGED THE HEAT. ON 12/27/11 MY HUSBAND WAS DRIVING THE TRUCK TO THE DODGE HOUSE AND AN ELECTRICAL FIRE STARTED FROM BELOW HIS SEAT AND THE SEAT BEGAN MOVING ON ITS OWN FORWARD ATTEMPTING TO PIN HIM BETWEEN THE SEAT AND STEERING WHEEL. THANK GOODNESS HE WAS ABLE TO PUSH HIS FEET FOWARD TO PUSH BACK ON THE SEAT, GET THE VEHICLE STOPPED AND GET OUT! HE SUSTAINED A BURN TO HIS LEFT THIGH. NEEDLESS TO SAY THE "NEW" HAS ALL BURNT OFF NOW. THE TRUCK IS A TOTAL LOSS. *KB

THE FACTORY INSTALLED TRAILER BRAKE CONTROLLER DOES NOT WORK CORRECTLY. NO MATTER HOW THE GAIN IS ADJUSTED THE BRAKE CONTROLLER EITHER ENGAGES THE TRAILER BRAKES TO THE POINT OF LOCK UP OR THE TRAILER BRAKES DON'T ENGAGE AT ALL. THIS IS VERY UNSAFE, IN AN EMERGENCY STOP THIS COULD CAUSE THE TRAILER TO JACK KNIFE OR LOSS OF CONTROL OF THE TOW VEHICLE. I HAVE READ ON MANY FORUMS THAT THIS IS A COMMON ISSUE WITH THE FACTORY INSTALLED BRAKE CONTROLLER. MANY PEOPLE REPORT THAT THE CONTROLLER WORKS SPORADICALLY, EITHER THE TRAILER BRAKES LOCK UP OR THEY DON'T ACTUATE AT ALL. THE FACTORY INSTALLED TRAILER BRAKE CONTROLLER NEEDS TO BE INVESTIGATED. THIS IS A FAULTY PRODUCT AND IS VERY UNSAFE FOR TOWING. HAVING YOUR TRAILER BRAKES LOCK UP OR NOT COME ON AT ALL IS A LIFE OR DEATH MATTER. I HAVE READ THE OWNERS MANUAL AND HAVE ADJUSTED THE GAIN MANY TIMES AND IT STILL DOES NOT WORK CORRECTLY. THE FACTORY INSTALLED TRAILER BRAKE CONTROLLER FAILS EVERY TIME IT IS USED. *TR