2020 RAM 3500 Problems & Complaints

The contact owns a 2020 Ram 3500. The contact stated that while driving at various speeds, the vehicle made an abnormal ticking sound. The vehicle was taken to the dealer, where it was diagnosed with high-pressure fuel pump failure, but the vehicle was not repaired at the time. The contact stated that upon pulling into a parking lot, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had imploded, causing damage to the fuel system. The dealer related the failure to NHTSA Campaign Number: 21V880000 (Fuel System, Diesel), and the vehicle was repaired; however, the contact later became aware that the dealer had replaced the high-pressure fuel pump with the same part. The contact stated that upon taking the vehicle to an independent mechanic to be serviced, the mechanic informed the contact that the high-pressure fuel pump installed on the vehicle was not the recall part, but the same defective part. The mechanic recorded the high-pressure fuel pump and part number, and the vehicle was taken back to the dealer, where it was confirmed that the recall part had not been installed on the vehicle. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The contact stated that the dealer delayed performing the recall repair free of charge, which required the contact to pay for the replacement of the high-pressure fuel pump with the correct part. The vehicle was repaired. The contact stated that the manufacturer failed to complete the recall repair free of charge. The failure mileage was approximately 38,000.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 3500. The contact stated that while driving 75 MPH, the vehicle was shaking and then lost motive power. The check engine warning light later illuminated. The vehicle was towed to the dealer, where NHTSA Campaign Numbers: 21V880000 (Fuel System, Diesel), 21V398000 (Wheels), and 22V904000 (Structure) were performed. However, the failure recurred. The vehicle was then towed to Gulfgate Dodge Chrysler Jeep Ram (7250 Gulf Fwy, Houston, TX 77017), where it was diagnosed that the fuel line had failed, and the fuel injectors and fuel rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,000.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My check engine light went on, along with the DEF warning, early June 13th,2023. The DEF warning stated I had 150 miles to get the Track to a Dealer. After Dealer evaluation, I was told the truck had DEF contamination, from ,Diesel Fuel. I asked how this could happen? I was not given an explanation. To me this is a DEF Pump failure. The DEF Pump did not have enough PSI to inject DEF into the Diesel Fuel, so the Diesel Fuel back flowed into the DEF system. Additional facts, my Truck warranty expired 5/15/2023. My truck has less than 36,000 miles. I had the High Pressure Fuel pump, Recalled fixed in May 2023. I was told this repair did not lead to this issue. The Repair bill is over $3700 for this repair.

Y78 Recall. The recall for the CP4 pump has been issued. Ive been on the dealership waitlist since the recall became available.My truck began to have rough idling and surging which it never had before. I called the dealer to ask a timeframe for when the recall would be completed, they advised me that they were no longer receiving pumps for the recall and had not received any in a few months. The lady in service advised me if I was that concerned for pump failure to try and source a pump conversion kit myself and submit for reimbursement afterwards (which I did). I submitted copies of receipts from both the retailer I ordered from as well as credit card statements showing proof of purchase which FCA required per their email. However, FCA has denied my request for reimbursement of parts. I have been in communication with them via email trying to get a explanation of why I was denied. They stated that I do not meet criteria for reimbursement even though I have submitted all required documents that they ask for. They are unable to provide explanation aside from their automated generic response saying I do not meet criteria. I have tried calling their provided customer care number to speak to a representative but have been unable to talk to anyone other than an automated system.

As I was preparing to travel for the holidays comíng up, I was traveling to Texas to see family. I was driving around 65 mph when suddenly the truck started jerking and slowing down when the gas pedal would not give it power. The car behind slammed the brakes and in order to avoid hitting me had to went the the side of the highway. Before coming to a complete stop the truck a 2020 ram 3500 shut off and will not come off. The tow truck was able to scan the truck and the codes are for low fuel pressure and fuel pump. This was a very scary situation because I’m with all my family and not only did I put them in danger by this truck failing with out a notice of any kind but also put others like the vehicle behind in danger because the truck failed. I have look up and this seems to be a common issue with all the “new ram trucks” not sure why there is no recall yet. Hoping this gets looked at and something can be done for the safety of others

I was on my way home from the local RAM Dealer last night, where I wanted to sell my truck (after inspecting it, they offered me $82K for it), when, spontaneously, my truck started to smoke from under the hood and literally burst into flames! I had to pull over and jump out to avoid being burned alive! I am so traumatized. I'm attempting to tow what's left of this truck to the dealer this morning. I hope FCA will take responsibility for this!

I was driving my truck towing a fifth wheel trailer weighing over 10,000 pounds on a rural state highway in Missouri with many hills, curves, and little to no shoulders. As I was traveling on a downhill slope at approximately 60mph my engine abruptly died with no warning, causing an immediate loss of power steering, power brakes, and engine brake. I began applying heavy pressure to the brakes slowing the vehicle and began looking for a side road to pull into. I came upon a driveway with an open gate into a field. With much manual force to the steering wheel and brakes I was able to guide the truck and trailer off of the highway into the field to a stop. I was fortunate to not have anyone stopping in front of me as I am certain I would not have been able to avoid a crash with the heavy load and no power. The vehicle was towed to a local Ram dealer and metal shavings were discovered in my fuel system. Repairs were made under warranty and after 6 weeks my truck was returned to me with a new fuel system including a new Cp4 fuel pump that had failed. This happened on 08/28/2020 and the truck had 8900 miles at the time. On 09/15/2021 I discovered metal shavings in my rear fuel filter while doing routine maintenance The truck was running appropriately with no codes or warning lights, it had 72000 miles at the time. I telephoned a local Ram dealer shop and was told it would have to be diagnosed at their shop. Unwilling to take the chance with another Cp4 pump failing I contacted a local diesel shop and was advised to replace the Cp4 with a Cp3 pump. I purchased a new Bosch Cp3 fuel pump specifically modified for replacement of Cp4 pumps in Ram trucks and paid the local shop myself to do the work. I still have my second Cp4 pump in my possession.

Reoccurring messages regarding DEF, Exhaust Regeneration, and DPF, causing more and more frequent ReGen for longer and longer. Numerous trips to various Ram dealerships resulting in codes being cleared and then being told it was a software issue. After 2 years of this intermittently happening, we experienced an extended Regen that lasted hours and did not clear out the error code. Ram dealer in Utah charged $280 to do a stationary regeneration and once again clear out codes. Less than 6 months later with more and more Regens, a failed regen sent truck into Low Power Mode (losing the ability to tow or excelerate quickly). We ended up having to take it to a Ram dealer over 2 hours away in S. Atlanta to have them take it apart and tell us that the factory installed wiring harness rubbed a hole in the charged air cooler boot which was then causing failed regeneration of the diesel particulates causing the filter to fill. Dealer clearly stated that had any other dealer done a visual inspection of the physical components they would have seen this occurring. We filed a claim and opened a case with Ram for the $4500 repair and waited 8 days with no response to 9 phone calls. The same day we authorized the work, we receive the coveted return call to start the process, but once the customer service rep found out we had already authorized the work we were advised that case would be closed and we would have to open another case for reimbursement. So we started the whole process again, submitted all of the documentation and paid receipts and have been denied. All attempts to contact a supervisor or manager go nowhere and Ram customer service is rude and unhelpful and went as far as to tell us that our mistake was having the vehicle repaired (as if we are just going to let an $80k vehicle sit indefinitely in an unusable state).

I am attempting to get recall 21V-880 done. This is a safety recall where failure of the engine could result in a crash. I contacted my local dealer and they state repair parts are only available in limited quantities. They put me on a waiting list and stated there are 105 vehicles ahead of me and they don’t think they will have the parts to repair the safety recall until late 2023. This is completely unacceptable for a major safety recall.

The contact owns a 2020 Ram 3500. The contact stated while driving 5 MPH, the oil pressure warning light illuminated. The contact then drove back to his residence. Upon opening the hood to check the oil pressure, the contact noticed that the oil consistency was like jelly. The vehicle was towed to the dealer where it was diagnosed that lack of engine oil, caused engine to cease and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer then followed up with the dealer who provided an estimate for the repair. The manufacturer informed the contact that the engine replacement would not be covered under the warranty however, a vehicle buy back would be considered. The failure mileage was approximately 140,867.

The contact owns a 2020 Ram 3500. The contact stated while driving 55 MPH, the Diesel Exhaust Fluid (DEF) warning light illuminated. The contact was able to continue driving to his residence. The vehicle was taken to the dealer on three separate occasions to be repaired; however, the repair failed to correct the failure. The manufacturer was notified of the failure. The approximate failure mileage was 27,000.

WE WERE DRIVING OUR 2020 RAM 3500 DIESEL WITH A 2000-POUND TRUCK CAMPER IN THE BED ON A CITY STREET ATTEMPTING TO MAKE A RIGHT TURN THROUGH A YIELD SIGN WHEN THE ENGINE SUDDENLY STOPPED COMPLETELY WITHOUT THE ABILITY TO RESTART IT. THIS RESULTED IN SUDDEN LOSS OF ACCELERATION, POWER STEERING, AND POWER BREAKS, LEADING TO A NEAR COLLISION WITH A LARGE POLE AND POSSIBLY OTHER VEHICLES IN THE IN THE INTERSECTION. ALTHOUGH WE MISSED THE POLE AND OTHER VEHICLES, IT WAS EXTREMELY DIFFICULT TO AVOID DUE TO LOSS OF POWER STEERING AND BRAKING. HAD OUR SPEED BEEN SLIGHTLY HIGHER, A COLLISION WOULD HAVE BEEN UNAVOIDABLE. AFTER HAVING OUR TRUCK INSPECTED BY THE DEALERSHIP, IT WAS DETERMINED THAT THE CAUSE OF THE ENGINE BREAKDOWN WAS THE BOSCH CP4.2 INJECTION PUMP CATASTROPHICALLY FAILING (OR "GRENADE-ING" OR "IMPLODING" AS THE DEALERSHIP PUT IT) RESULTING IN THE COMPLETE DESTRUCTION OF THE ENTIRE FUEL SYSTEM, STOPPING ALL FUEL FLOW TO THE ENGINE. AFTER THIS HAPPENED TO US, WE DID SOME RESEARCH AND FOUND THAT THE BOSCH CP4.2 INJECTION PUMP HAS BEEN DETERMINED TO BE INCOMPATIBLE WITH DIESEL FUEL FOUND IN THE USA DUE TO LACK OF LUBRICITY, AND HAS OTHER FUNDAMENTAL DESIGN DEFECTS THAT TOGETHER MAKE CATASTROPHIC FAILURE ALMOST INEVITABLE IN VEHICLES DRIVEN IN THE USA. MOST PREVIOUS RAM 3500'S USED A RELIABLE BOSCH CP3 INJECTION PUMP, BUT STARTING IN 2019 MODEL YEARS SWITCHED TO THE LESS EXPENSIVE CP4.2 EVEN THOUGH THIS ISSUE HAS BEEN KNOWN TO RAM AND CUMMINS DUE TO THE COUNTLESS INCIDENTS OF CATASTROPHIC FAILURE IN OTHER VEHICLES USING THE SAME PUMP FOR MANY YEARS. HAD WE KNOWN THIS PRIOR TO PURCHASING OUR TRUCK, WE WOULD NOT HAVE PURCHASED IT. WE WERE SURPRISED AND DISAPPOINTED TO FIND OUT THAT VEHICLES USING THIS DANGEROUS INJECTION PUMP HAVE NOT BEEN RECALLED.

Codes: P2002, P242F, P2463, P1451 Failures: DPF, Charge air cooler leak, PM sensors, EGR internally cracked, Catalytic Convertor, Pink tinged oil, strong diesel odor in oil - post failures. Erratic def gauge readings, unstable idling, clunking downshift when exhaust brake decelerates, warm up stumbling. Power reduced, see dealer (over and over and over and over). Limp Mode (5 MPH). Permanent ticks/taps from front left motor, front passenger wheel well, passenger side mid-truck. Extremely loose gear shifter plus an occasional “Vehicle Not in Part” message on the dash display. Manufacturers Service Center (local and ONLY Ram dealership) has reproduced the issue. Independent Diesel Mechanic shop also reproduced. Service center and Independent shop both inspected. The safety issues of a 5 MPH limp mode and risk of sudden engine stalls while driving in traffic, especially on an interstate should be fairly self explanatory… As is a constant “Power Reduced See Dealer” problem, when your truck is used to do what it’s designed to do… Tow large loads. As is an extremely loose gear shifter that doesn’t always properly register as “in Park”. The date listed below is simply the date of the very first occurrence. It’s not a representation of every date after. The most recent date was just last week.

I was towing a light trailer (4000 lbs) on I-5 in Oregon on 10/22 when I slowed from ~58 mph to about 45 mph to allow a hasty SUV to merge from the right. When I tried to resume speed the truck seemed "stuck" at 45mph for quite some time. I gave it full throttle and it didn't accelerate. I tapped the brakes, turned off cruise control and it felt like there was no power at all, like it was freewheeling. Finally the motor 'caught' and it accelerated to highway speed. I looked for the problem online and believe this may be related to the CP4 fuel pump issues. Is it safe to continue driving or should I take the truck to a dealer or what? There is no recall yet and I hear the dealership people are telling owners that it is from bad fuel and not covering it! I only have 12128 miles on the truck, please advise!

My truck like all 2019-2020 trucks have the plagued CP4 pump that could fail without showing any symptoms. FCA has failed to step up and have ownership and integrity on this issue. I have asked multiple times to RAM Cares and all I have received is cookie cutter answers from them. I do not know if mine will be next to go or ever will go but FCA has a solution in the 2021 HD Ram trucks and that is the CP-ISB21 fuel pump which looks like the old reliable CP3 fuel pump. Companies out have a solution and that is the CP3 swap but it voids the warranty on the vehicle. The warranty is what is holding me back from having the CP3 pump swap done. Can you please pressure FCA to step up have integrity to replace the plagued CP4 fuel pump with the CP-ISB21 pump. I have challenged FCA on their integrity and ask them if they have it because of the cookie cutter answers I have received from them. I have even asked them to look up what integrity is and to follow the integrity example from the Naval Nuclear Power Program because that program is built on integrity. That program has safely steamed on Nuclear Power for over 60 years. Please again force FCA’s hand on this because this is unsat of them. Look at the forums online and you will see people posting their trucks that have a failed CP4 pump. With that failure FCA is just replacing it another CP4 pump. Also people’s HD rams are down for weeks up to months waiting on the repair. I have also talked to dealership service managers about this issue and they are stumped on why FCA has not issued a recall. Thank you.

THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A MAJOR SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM. THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE CHANGED THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK. THE NHTSA NEEDS TO FORCE FCA TO RECALL THESE TRUCKS.

THE 2019 TO 2020 MODEL YEAR RAM 2500 HEAVY DUTY EQUIPPED WITH A 6.7L CUMMINS DIESEL ENGINE HAS A SAFETY ISSUE THAT COULD CAUSE A STALL AND INCREASE THE RISK OF A CRASH. THE BOSCH CP4.2 FUEL INJECTION PUMP HAS A VERY HIGH RATE OF SUDDEN FAILURE LEADING TO IMMEDIATE STOPPAGE ON THE ENGINE AND ENGINE BRAKING SYSTEM.THE PUMP DESTROYS ITSELF AND TAKES OUT THE REST OF THE ENTIRE FUEL SYSTEM LEADING TO REPAIRS IN THE $15,000-20,000 USD RANGE. FCA & RAM HAVE ATTEMPTED TO REVISE THE PUMP IN LATE (JULY) 2020 TO SOLVE THE ISSUE BUT THE FAILURES KEEP OCCURRING. FOR THE 2021 MODEL YEAR, FCA & RAM HAVE SWITCHED BACK THE PUMP ENTIRELY AND REVERTED BACK TO USING AN OLDER, SAFER, MORE RELIABLE DESIGN CP3. NO PUBLIC ANNOUNCEMENTS OF NEITHER THE PUMP REVISION IN 2020, NOR THE PUMP CHANGE IN 2021 HAVE BEEN MADE. THE ISSUE IS SO PREVALENT THAT THE REPLACEMENT PUMPS AND REPAIRS GENERALLY HAVE A 30-90 DAY WAIT PERIOD WHERE THE CUSTOMER IS WITHOUT THE PRIMARY VEHICLE. THIS PROBLEM IS A SUBSTANTIATED SAFETY RISK. ACCORDING TO A TEXAS JUDGE IN A BOSCH CP4.2 LAWSUIT, WHEN ANOTHER AUTOMAKER, GM TRIED TO DISMISS THE CASE SAYING THE PUMP FAILURE IS NOT A SAFETY ISSUE, THE COURT RESPONDED: "THE WORST CASE SCENARIO OF A TRUCK SPONTANEOUSLY STALLING AT HIGH SPEEDS IS NOT A MERE INCONVENIENCE. NOR IS IT A MERE INCONVENIENCE TO SPEND BETWEEN $8,000 TO $20,000 ON REPAIRS TO MAKE THE TRUCKS FIT FOR THEIR ORDINARY PURPOSE. THE COURT REJECTS GM'S SUGGESTION THAT THE RISK OF SPONTANEOUS ENGINE FAILURE WHILE DRIVING IS NOT, AS A MATTER OF LAW, UNREASONABLY DANGEROUS, DEPRIVING THE VEHICLES OF FITNESS FOR THEIR PURPOSE OF TRANSPORTATION.". TOYOTA AGREES: "IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH". FCA & RAM HAVE REMEDIED THE SITUATION FOR THE 2021 MODEL YEAR HOWEVER, THE 2019 AND 2020 OWNERS ARE STILL AT RISK.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle will not go into park and shut off. I could not turn the engine off. Not having the ability to turn the motor off is a safety concern. This has progressed to where it says vehicle is not in park while vehicle is in drive and moving. The problem is intermittent and I have documented it with multiple pictures and videos and witness accounts but the dealer has not been able to reproduce the malfunction. The service representative has been helpful but has not been able to. The vehicle has not been inspected by the police or other independent representatives. The vehicle does not have any codes associated with it. This same exact series of malfuctions occurred on my 2016 Ram 2500 and the valve pack on the transmission failed and the vehicle would not move and eventually the transmission failed. Then the emission software would not extinguish the check engine light even though there were no issues. The dealer reinstalled the software and after less than 25 miles the same issue happened. I traded in the vehicle because Ram would not honor the warranty and I could not pass smog with a check engine light on and nothing wrong with the sensors or the output. Now I am having problems with the 3500 progressively going in the exact same way as the 2500. I have had to take it to the dealer 6 or 7 times in as many months and less than 10,000 miles.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The vehicle does not always go in park. If you attempt to shut the engine off it will notify, If you left the engine running and get out of the vehicle it could roll away. This failure has happened more than 30 times. 3 times today.

We where driving down the highway and the drive shaft fell out the car. This took out my brake lines and my transmission harness. This caused major damage to my car and it almost killed my drivers because they were unable to stop with no brakes they had to go into a ditch to avoid hitting someone. I have spoken with some other owners and they had some of the same issues. My truck was taken care of and just left the shop the previous week. We did not hit anything it just appears that some of th bolts came apart. This is a flaw in th design because the truck should not fall apart going down the highway.

The contact owns a 2020 Ram 3500 equipped with Atturo Tires, Tire Line: Trail Blade A/T, Tire Size: 235/80/R17, DOT Number: KA0HD80R4223. The contact stated while driving approximately 50 MPH, the front passenger's side tire experienced a blowout. The contact pulled over to the side of the road. Upon inspecting the tire, the contact noticed that the tread had separated, causing the tire to blowout. The contact replaced the tire with the spare tire. Additionally, the contact stated while driving at an undisclosed speed, the front end of the vehicle was shuddering. The vehicle was taken to the tire shop, where it was determined that the front driver's side tire tread had separated. The front driver's side tire was replaced under warranty. The tires were replacement tires. The tire manufacturer was not notified of the failure. The tire failure mileage was approximately 4,000. The vehicle failure mileage was approximately 28,000.

I live in northern California near San Francisco, and we were traveling from Cottonwood, AZ back to our home. Back in June of 2023 we were traveling near Kingman, AZ and had the front passenger tire explode, almost losing control of the truck and trailer. We were at 19524 miles on the truck. At the time I thought that maybe I had hit something. But two months later I took the trailer to Carson City, NV for work and just before I got into Reno the truck started to shake from side to side in the front and the next day I took it to a tire shop and they told me that the driver’s front tire was getting ready to come apart and I had only put about 800 miles on the truck since the first tire had exploded. This was when I realized the issue was the tires. I immediately had all 6 tires replaced. You can find a lot of bad comments about these tires on-line with comments like what happened to me. EXAMPLE [XXX] In response to your questions 1.I don’t have the tires that died just pictures. 2.After the blowout steering was difficult. 3.No Dealer confirmation. 4.No inspections. 5.Before the first tire exploded for about 20 miles I noticed a vibration in the front end. But just thought it was just the road. Tire Size - LT235/80R17 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Two local tire shops say the sidewalls are unsafe and the vehicle should not be driven. However, Firestone verbally reassures me it is solely a cosmetic issue. They have refused to put anything in writing. Details below: Transforce ATs 275/70R18 were the "upgraded snowplow package" OEM tires for my RAM. I've never used them as such; it has solely been a highway vehicle. However, these tires have worn very irregularly, despite 3 times to the dealer and FIRESTONE shops to confirm the factory alignment is and has always been perfect. Tires always properly inflated. Frequent rotations, usually at 5K, but once at 7k miles. The sidewalls have a visible "cut" or seam all the way around the circumference of the tires. One tire the outer layer has peeled back, revealing the white material all the way around the tire. Looks like crap. This is a highway truck - it is NOT caused by hitting a curb, or by using "tire shine" like the Firestone representative suggested. My OEM tires are mismatched, two date codes 0620, one 0720, and one illegible. I recognize there was a recall on certain dates for this exact tire due to poor wear and buggered compounds. But Firestone says these don't qualify for replacement. Because the tires with the date code 0620 have BOTH sidewall delamination AND poor wear immediately above the whitewalls, I think that is pertinent. The tire with the 0720 date code is performing much better. But Firestone doesn't care. Local tire shops say they are unsafe to drive, but the nearest Firestone dealer (100 miles away) says it is just a cosmetic issue; that sidewalls peeling like shown below is common with Firestone "mold defects". Firestone Warranty says to take it to a Firestone store. The Firestone store says they don't do anything for OEM tires, and I should instead call Corporate Firestone Customer Service. Customer Service says to contact Warranty. They are driving me crazy. I want safe tires that I am confident won't blowout.

Truck was new decenber 2020 and only has 25000 miles. The belts are broken and the tire is bulging. from the research I have done online many people are experiencing the same problem with these budget tires put on 80,000$ trucks designed to tow 30,000lbs with 6 people in the car. These are dangers to everyone on the road. drove fine all day then suddenley started shaking the whole truck. I thought a wheel wait fell off but the tire was obviously deformed..

Large air bubble on inner sidewall of tire

After normal operation, I shut off the vehicle, and within seconds it caught fire without any external cause. Our insurance company and Look Larson Dodge investigated the incident over approximately 3½ weeks but could not determine a definitive cause of the fire.

2 of the safety recalls have not been made and the Dealer Mak Haik Dodge Chrysler Jeep in Temple TX has not been able to make these 2 repairs: 22V835000 Dip Stick and 21V398000 Lug nuts. The vehicle has been in several times in the last 12 months and the Dealer Service Dept has not provided any estimates to get parts or repair except to say "they dont get but 1 dipstick per week and there are 50+ vehicles in front of me", thus over 1 year.

Manufacturer refuses to repair any recalls as well as reimbursement me for recall repairs done myself

As we were traveling home from Florida to Oklahoma our truck completely lost power on a very busy two lane highway in Titus County, Texas. We were pulling our travel trailer which is 40.6 feet in length. We had no warning and had a hard time finding a place to pull over. The dash light then flashed “ exhaust system service required see dealer”. Our truck only has 11000 miles and is well taken care of. As a result , we had to wait for over 2 hours in the Texas heat (91 degrees) on the side of a dangerous highway. Nothing would work in the truck. It took this long for the warranty service to approve the tow. They did not provide any information for rental car or lodging. Our 5th wheel RV is in a tow yard and we are stranded in Tx.They cannot look at our truck until Monday June 27th.

The contact owns a 2020 Ram 3500. The contact stated that while driving at an undisclosed speed, the front wheels became inoperable. The contact stated that the vehicle was pulling to one side. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the front wheel studs had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,000.

While driving at 70 mph on I-75 July 1 2023, roads where dry, temp outside was 88 degrees, speed control set, my 2020 Ram 3500 diesel, 4X4 Mega cab pick-up began to shake violently, the steering wheel was trembling side to side ! I took the truck off cruise control and griped the steering wheel, traffic was heavy that day so it took about 1/4 mile to slow down and pull safely to the shoulder with the hazard lights on and the truck in park I got out and started looking at what was going on in the front of the truck! I didn't take long before I spotted a large egg shaped raised bump on the drivers side front tire! It was checked for air pressure before my trip and registered 80 PSI with a air gauge! I checked the passenger side tire and it was normal, ( No egg shape). I had the local tire shop remove the spare and swap it with the Drivers side lumpy tire. I had not even traveled 10 miles from the tire store when the steering wheel started to shake violently again, this time I took it right back to the tire store and thought that it might not have been balanced or threw a weight maybe, as the manager/ owner and I inspected the tire the drivers side was fine, we walked to the passenger side and we both saw a Hugh outward protruding bump on the center top of the tire running at an angle from front to back! He told me that it must be delaminating, that he couldn't be sure until he demounted it. I was out of spares, out of town and out of luck. I paid the man to mount 2 new Firestones and I would take it up with my dealer when they Opened on the following Monday! As I proceeded to Thayer Dodge, Chrysler, Jeep in Bowling Green Ohio, I felt the back of the passenger side of the truck begin to hop, the slower I drove the worse it became. Pulled into the dealer lot and left it running in park to cool the turbo down as I talked to the service manager, service manager asked to see the tires that where taken off, she saw the bubbles on the insides of both, told me to call NEXEM

The contact owns a 2020 Ram 3500. The contact received a recall notification for NHTSA Campaign Number: 21V398000 (Wheels) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

THE TPMS SYSTEM ON MY NEW 2020 RAM 3500 HAS SUFFERED REPEATED FAILURES SINCE IT WAS PURCHASED NEW. THE DEALERSHIP HAS REPLACED ALL 6 SENSORS (DUALLY) IN AN EFFORT TO FIX THE ISSUE, NO NO SUCCESS. NOW, THE SERVICE WRITER SEEMS TO HAVE ACCEPTED THE PROBLEM AS UNSOLVABLE. QUICK RESEARCH ON SOCIAL MEDIA, AND STATEMENTS MADE TO ME BY MY LOCAL SERVICE WRITER LEAD ME TO BELIEVE THIS IS NOT AN ISOLATED ISSUE. THE 2020 RAMS SEEM TO ALL SUFFER THIS COM LOSS TO SOME EXTENT. AS, THIS IS NOW A MANDATED SAFETY FEATURE UNDER THE TREAD ACT, I'M ASKING FOR YOUR ASSISTANCE. SPECIFICALLY FOR MY TRUCK, THE TRUCK LOST COMMUNICATION WITH ONE SENSOR ON THE DAY AFTER I BOUGHT THE TRUCK. OVER THE COURSE OF THE NEXT MONTH, IT LOST AND OCCASIONALLY REGAINED, COMMUNICATION WITH SEVERAL OF THE SENSORS. BUT, IT NEVER AGAIN WORKED FULLY OF ITS OWN ACCORD. ABOUT 6 WEEKS AFTER PURCHASE, THE DEALERSHIP REPLACED ALL 6 SENSORS. THAT NIGHT ALL 6 WERE WORKING. THE NEXT MORNING, THE TRUCK HAD LOST COMMUNICATION WITH TWO OF THEM. ABOUT A WEEK LATER, A THIRD DIED. THE SERVICE WRITER AT MY LOCAL DEALERSHIP SAYS ITS PROBABLY A COMPUTER PROBLEM, NOT A REALLY A SAFETY ISSUE AND HE WON'T KNOW IF RAM COMES OUT WITH A FIX. PROBLEM IS ONGOING.*DT*JB*DT *TR

Check engine light turned on in my 2020 dodge ram 3500, I took the truck back to the dealership. According to them the Grid Heater Relay needs to be replaced & the truck could have caught on fire if we would have kept driving like that. I have done some research and saw that there has been a recall on that same part for the 2021-2023. Could it be possible the 2020 were defective also, this is a major safety concern and should be looked into. I also don’t believe the customer should be responsible for paying for this issue to be fixed when it was my family’s safety that was jeopardized.

The contact owns a 2020 Ram 3500. The contact stated that she locked the vehicle with the key fob, and the auto start system started the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and suggested that the manufacturer of the battery be contacted. The manufacturer provided no additional assistance. The failure mileage was 16,000.

The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize the key fob inside the cabin of the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

Brake caliper mounting bolt fell out 2 times on driver side now 1 time on passenger side front on both after applying new brakes torqued to specified rating both times bottom bolt falls out top gets loose needs some type of locking tab I applied locktite both time while traveling towing my 5th wheel multiple people are complaining on this issue on ram forum

ABS System Failure HCU/ABS Module need to be replaced. This does not only occur on 2017-2018 RAM trucks. Please expand the investigation to include at least 2020 as well. Parts have been discontinued and new ones are not available yet. RAM knows there is a problem. They need to recall this safety issue.

Last week this took place: 2020 Ram 3500 Dual rear wheels AISON transmission is outfitted with factory trailer brake module. Was hauling a horse trailer near 30,000 lbs to a horse show, caravaning with crew pulling another horse trailer about the same weight with a 2020 Ram 3500 (Vin #3C63RRML6LG642630 (see separate complaint)). All connections checked before departure. Unlike the other Ram in the caravan, No ABS warning light activated prior to the failure. When braking, no trailer brakes engaged. Then checked hand paddles on the factory trailer brake module and the hand paddles activated the trailer brakes. Took it into the dealership to check codes and they said none appeared or were somehow reset. There was excessive heat during this trip and the failure occurred in both RAM 3500 vehicles during the same travel segment within minutes of the other.

My wife was driving on a highway with a trailer. Power steering went out. It was near impossible for her to pull over as the vehicle was extremely hard to turn. Not safe!

WHILE DESCENDING A MOUNTAIN PASS, TRAVELLING AT 75 MPH, PULLING A 20' ENCLOSED CAR TRAILER, MESSAGE IN CLUSTER SAID "POWER STEERING UNAVAILABLE" AND THE POWER STEERING WAS GONE. PULLED OVER, CHECKED FOR LEAKS, BLOWN FUSE, AND BELT CONDITION AND FOUND NO ISSUES. RESTARTED VEHICLE AND IT FUNCTIONED FOR ABOUT 3 SECONDS AND QUIT AND DISPLAYED THE MESSAGE AGAIN. VEHICLE HAS APPROXIMATELY 3,200 MILES ON IT. TOOK VEHICLE TO DEALERSHIP ON 12/18/2020, HAVE MADE NUMEROUS CALLS TO RAM CUSTOMER SERVICE, AND THE BEST INFORMATION THEY CAN GIVE ME IS THAT THE PART WILL BE AVAILABLE ON 1/18/2021. I AM ON VACATION 2,000 MILES FROM HOME AND STRANDED.

TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 75 MPH HAULING A HORSE TRAILER, THE POWER STEERING MALFUNCTIONED. THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STEERED THE VEHICLE STRAIGHT FOR SIX MILES SINCE THERE WAS A TRUCK IN FRONT AND BEHIND HER. THE CONTACT WAS FINALLY ABLE TO PULL OFF A STRAIGHT AWAY EXIT RAMP AND PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE NEAREST DEALER - LARRY GREEN AUTO GROUP (350 S. BROADWAY, BLYTHE, CA 92225 (760) 922-7121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE SOME LOOSENED WIRES TO THE POWER STEERING MODULE. THE VEHICLE WAS REPAIRED AND TEST DRIVEN. THE VEHICLE WAS PICKED UP HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

My high pressure fuel pump went out while I was towing the 43 ft enclosed trailer causing the engine to shut down. I was able to get it home and onto a car hauling trailer took it to a dealership and confirmed the high pressure fuel pump was the culprit they informed me that they would not perform the safety recall because of a modification to the vehicle which has no bearing on the safety issues at hand I contacted FCA they encouraged me to take it to a different dealership which I did. I had to pay a tow truck to haul it to another dealership in which they told me they would do the recall however when they put my VIN number in their system my pickup had been blacklisted by the parent company Chrysler saying do not work on this vehicle for safety recalls. I at this point got quotes to have it done and it was extremely expensive to friend advised me to look into the law so I contacted a lawyer and they told me to file a complaint with NHTSA.

Truck was with high pressure pump issues, spent $2600 in rental truck, $400 i. Towing truck and about one month with no truck, Chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,000 miles on it. Now they repaired my truck but now i feel like my truck lose already torque, is using more diesel and more DEF.

What braking towing a 36’ 5th wheel Rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle January 2022 it had 17000 miles to current 35950 miles

Sudden, catastrophic failure of Hydro Boost Pump Port Tube Assembly resulting in severe loss of steering and braking capability accompanied by high pressure release of flammable power steering fluid into and within engine compartment

The contact owns a 2020 Ram 3500. The contact stated that after his son started the vehicle, there was a metal-on-metal sound coming from the engine. The contact stated that his son was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System). The failure mileage was approximately 135,000.

The contact owns a 2020 RAM 3500. The contact stated that while driving at 15 MPH, the oil warning light was illuminated, and the vehicle made abnormal sounds. Additionally, there was smoke coming from under the hood of the vehicle. The contact pulled over and refilled the oil reservoir; however, the failure recurred with oil leaking from the vehicle. The vehicle was towed to the dealer and diagnosed with engine damage and connecting rod failure, which punctured the engine block. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 213,000. The oil light did not come on until after the engine had started knocking rapidly. The engine oil also ran out quickly as well. Consumer immediately refilled the oil and drove for 5 minutes and the engine stopped knocking for a few seconds before there was louder knocking, smoke and spewing oil. Consumer had previously reported to the customer care FCA group 2 times last August about metal shavings on the fuel filter. The fuel pump continued to produce metal shavings in the filter every time the filter was change.

While towing 5th wheel vehicle check engine light came on I was out of state in arizona vehicl then started to stall I canceled my trip checking all fluids headed back to California as I was nowhere near a dealership made a appointment at ram dealer when I got there light went out I talked with technician he said would have to leave it for 3 weeks before they could look at vehicle needless to say I took it home then in early Feb about 3 weeks after the first incident the check engine light came on again made appointment which was 3 weeks away just to check it in shop and a week before they even looked at the issue they found a cracked hose on inter cooler dealer stated vehicle ok well again on March 4 2022 vehicle again has check engine light on I took to auto store to check code same as before vehicle regeneration frequency it Regenerates ever 100 miles runs poorly uses excessive fuel hesitates when pedal depressed and long cranking time so now I have to be without a vehicle again

With 20k miles the High-Pressure Fuel Pump blowup in middle of the freeway in NY. This part name is CP4. My truck subtlety stops in freeway in very dangerous situation. My luck is I had a State Patrol few cars back and he help me to safety the area and wait the tow. My truck stays 2 months parked on at Dealer to fix. The reason is they don’t have a new CP4 to replace is because all 2020 diesel Ram trucks had the same problem. 5 months later my CP4 blowup again with 49k miles now my CP4 and my Tank Fuel Pump breakdown in same time. More 2 months to fix.by the way my truck don’t had 9 months old and stay parked on dealer for 4 months. I paid 4 months of car payments and insurance for not use the truck. Other point is my braking pads. I replaced my front braking pads and rotors with 29k miles. This is unbelievable all my trucks I replaced this part between 70k and 90k. I paid $900 and I believe that my truck had something wrong with braking system also. Like I explained before. In both situations my CP4 subtlety blowups and stop my truck in middle of freeway. Truck engine shutoff and in 65 mph freeway this is very dangerous. God save my life in both situations because all the tomes someone come to help me. First time was State Patrol the second time is Highway Patrol in CA. Yes the problem happened 2 times and my truck in lees the 1 year stay parked on dealer for 6 months. With breakdowns in CP4, EGR, ECM, Tank Fuel Pump, Turbo Actuator and a lot leaks and gaskets breakdowns. My truck has now 1 year and 2 months old and stay on dealer for next two weeks to replace the Turbo Actuator. Just take a look on google and you guys gonna see a lot complaints. A lot! I don’t know. They replaced the component but stills breakdown. Every 3 months my truck stays on dealer for 2 months for fix. Last time I pickup my truck at dealer and next day it breakdown again with a different part problem. Actually my trucks stays with check engine lights on for 8 months.

Good afternoon, As I was traveling down the interstate today my tailgate unexpectedly opened with no action of mine. A passing traveler signaled to me that this happened, and I was very lucky that nothing came out of my bed to strike a vehicle behind me. I was towing a travel trailer and the tailgate sustained damage from striking the trailers jack. Not sure if this is a new issue, but I have seen similar recalls on Rams from years past.

TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ATTACHED TO A TRAILER. AFTER DRIVING AND ARRIVING AT THE RESIDENCE, THE CONTACT BECAME AWARE THAT THE TAILGATE HAD FALLEN INADVERTENTLY WHILE DRIVING, CAUSING DAMAGE TO THE TAILGATE AND THE TRAILER. THE CONTACT TOOK THE VEHICLE TO AUFFENBERG CHRYSLER DODGE JEEP RAM (176 AUTO CT, O'FALLON, IL 62269, (618) 622-4546) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE KEYFOB WAS UNINTENTIONALLY DEPRESSED WHILE IN HIS POCKET, CAUSING THE TAILGATE TO OPEN INADVERTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Abs module has failed twice since truck purchased.

The contact owns a 2020 Ram 3500. The contact stated while the vehicle was parked, he noticed that coolant was leaking underneath the vehicle. The EGR warning light was illuminated. The contact stated that upon adding coolant to the EGR valve, the contact noticed that coolant was still leaking. The vehicle was taken to the dealer, where it was diagnosed that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.

On 12/4/23, at 6:37 am PST, we initiated remote start via the key fob. At 6:40 am pst, a flash and fire erupted from under the hood of the truck. We immediately worked to control the fire using extinguishers and garden hoses until the fire department arrived a few minutes later. They worked to put the fire out that engulfed the engine compartment and then worked to get the hood open to finish putting the fire out. The fire didn’t fully go out until the battery cables were cut.

As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.

Collision avoidance light on, cruise control unavailable, ESC error active safety features inoperative. Dealer states out of warranty. 37,600 miles and dealer wants $140.00 just to diagnose. Average layman cannot diagnose vehicle because of dealer system lockouts. Was intermittent, now on permanently.

While driving Down a paved roadway on 6/30/23 @ 5pm doing approximately 20 miles per hour the vehicle died and the dash lite up with every single message possible such as 4WD inactive, oil change due, fuel filter service required and etc. Attempted to restart the vehicle for about 25 minutes when another citizen noticed we were having issues with the vehicle so they stopped to assist us. The citizen towed my vehicle to location we were staying at for the weekend and upon arrival to the location I disconnected both battery terminals to allow the computer modules to drain/reset. After allowing the batteries to be disconnected for several hours I hooked them back up and tried starting the vehicle and was unsuccessful getting it to restart. I disconnected the batteries again for the night and returned the next morning to hook them up. after hooking the batteries back up, I was able to get the vehicle started and moved it around at the place we were staying at and allowed it remain running for about 20 minutes before I shut it off. Went and did other projects and about 5 hours later returned to the pickup to see to see if it would start since we were heading back the next morning and it started so I figured it would get us home on Sunday July 2nd. On July 2nd @ 11:30am started the pickup to leave and everything seemed normal. We drove about 5miles from the location we were staying at and were approaching an intersecting highway OR58. I proceeded out onto OR58 westbound and as we got about 1 mile down the road when the pickup died and every message was being displayed again. As we sat way off the shoulder of OR58 incident response pulled up behind us to make sure everything was ok. I told the incident responder that we were good and I was working on contacting RAM for a tow. About 15 minutes had passed and IR person walked away then the pickup started. I was able to drive the pickup about 2 more miles down the road when it died again and had to be towed.

Hoses for washer fluid to the sprayers for the windshield come disconnected at the tee and 90 fittings preventing you from cleaning the windshield while driving. It happened once and I pushed them back in and they have come apart again. Problem has not been verified by dealer or another mechanic shop, nor inspected by either, or anyone else. No warning lights or messages appear, the sprayers just sputter and then nothing when it worked just fine the previous time.

As of today, manufacturer/dealers have failed to comply with repairs based on national recalls. On several appointments, the parts are never received. Manufacturer and dealers are not complying with mandated recalls. Please take action!

On 6/28/2022 I was involved in an off-set not-at-fault head on collision at 45+ MPH. My vehicle then careened off the initial collision causing a side impact with a large light standard. My vehicle continued until it collided head on with a building and came to a stop. The front impact and side impact airbags did not deploy at any time. My vehicle and the other vehicle were deemed a total loss.

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

0N 4/4/2022 while traveling on interstate 64 E in WV ,towing an R V camper , no warning signals on the dash screen, my truck started losing power and went completely dead,just missed by a tractor trailer rear ending me, as I rolled off to the side of the road. Iwas towed to the nearest Dodge dealership. When I arrived at the dealership a mechanic came and open the hood, he found diesel leaking and a metal rod of the camshaft sitting on top of the engine, which he stated shot through the engine block. Warranty company doesn't want to tear down engine after I gave approval to investigate issue. This is my work truck and source of income. Four weeks later, I am not getting help from dealership that sold me the truck and warranty. Warranty company is trying to use loop hole to get out of paying. I found similar complaints, reported to the NHTSA, engines falling apart while driving down the road. I had to pay for my truck to tow from WV to Charlotte NC to my driveway. I have a case# with the Dodge Customer Care Department and they are just informing me that the truck has recalls, but parts are not avaible at this time.

DEF reservoir got low and light came on indicating about 300 miles until truck goes into limp mode 5 MPH. Added 1 gallon of DEF and the guage showed to be in the safe zone. The computer system never registered that fluid was added and truck went into limp mode on the way home. When in limp mode you are unable to move vehicle off the roadway in a safe manner or even drive on any roadway without major risk of getting hit. Truck has to be towed to a dealership to have the computer reset. EXTREMELY DANGEROUS. Ironic that first responder and government vehicles with this same engine ect are omitted from the limp mode function due to safety concerns but not the general public.

This Laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before realizing the tailgate was now in the down position and caused significant damage to the tailgate because the tailgate made contact with the trailer. With the electronic release tailgate on this particular year truck there is not a warning message alerting the driver that the tailgate is ajar. There is such an alert on newer models (2021-2022) I went to a local dealership to check. I’m sure the tailgate drop button somehow was pressed on the key fob while in my pocket entering the truck. But I did not receive any alert on the instrument cluster or even hear the tailgate open because the tailgate has a soft open feature. I see this being a serious safety concern to possibly lose cargo and cause a more serious accident.

The contact owns a 2020 RAM 3500. The contact stated while her husband was making a right turn, the vehicle began to stall. The contact stated do not turn off the vehicle until arriving at destination warning message was illuminated. The driver was able to continue driving under 15 MPH until arriving at a local dealer. The local dealer was unable to duplicate or diagnose the cause of the failure. The contact was informed that a specialist was needed to diagnose the vehicle. The contact stated that the dealer called back 2 days later and stated that some unknown cables needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact stated that the failure had been experienced a third time. The VIN was associated with NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 21V398000 (Wheels). The manufacturer had not been informed of the failure. The failure mileage was approximately 24,000.

At 28,000 miles my vehicle in the middle of the Highway going up a hill stall and suddenly lose boost or was inoperable to safety get out of the road. i was able to do a unsafe maneuvering to get out of the way with the momentum of speed that i have at the moment When this happened a message on my screen said power boost service require,contact your dealer. Later and after the poor customer service in moreno valley ca. And yuma az my local dealer provide., i found out that my fuel pump(cp4) went down,completely destroyed on the inside sending metal particles trough the entire fuel system. 93,000 and again my vehicle went out of service exactly for the same reason(cp4) And now at 135,000 miles my vehicle is down again the reason is idle pulley broke and my serpentine belt got damage at the same time serpentine belt damage my crank sensor and i found out today that is on back order until the 3th week of november I have all documents in order to support the complaints im here to submit today

The contact owns a 2020 Ram 3500. The contact stated that while driving at an unknown speed, the vehicle independently went into limp mode and would not accelerate above 20 MPH. Due to the failure, the contact took the vehicle to a dealer where they discovered that a defective fuel pump had caused metal shavings to enter the fuel line, fuel rail, fuel tank, and fuel injectors. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 111,363.

We have had the truck a year, it started as pulling to the right, we kept track of tire pressure and there had been no tire pressure differences. The passenger front tire wears unevenly. We have had 2 alignments, we replaced the tires due to severe wear damage and 2 weeks later the tire had significant wear damage again. The front end continues to pull to the right with correct tire pressure and correct alignment.

The contact owns a 2020 Ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bumper brake plugs were installed incorrectly causing water to fill the brake plugs. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the brake plugs were installed and functioned as intended. The manufacturer suggested that the vehicle be taken to another dealer to be diagnosed. The failure mileage was 7,000.

POWER STEERING WENT OUT WHILE DRIVING AT HIGHWAY SPEEDS. WARNING COMES ON THE DISPLAY ADVISING THAT THE POWER STEERING NEEDS TO BE SERVICED. STEERING WHEEL BECOMES VERY STIFF.

TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND TOWING A GENERATOR UP A HILL, THE VEHICLE STALLED WITH THE DIESEL EXHAUST AND ENGINE STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO PLATINUM CHRYSLER DODGE RAM JEEP LOCATED AT 65 TX-557 SPUR, TERRELL, TX 75160, (469) 249-9407, WHERE IT WAS DIAGNOSED WITH NEEDING THE FUEL PUMP TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,684.