2009 TOYOTA Highlander Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
134
Complaints Reported
Complaints by Component
ENGINE
18 complaints
When starting it would make grinding noise,sounds like metallic noise until the engine oil starts circulating.Dealer said that its normal due to cold starts but this can happen even when the engine is up to temperature.Toyota refuse to remedy the issue.
Nov 04, 2022
Engine oil filler cap had interior motor part , melt through while driving , almost hurling all the way through , 2 inch cylindrical part viewed when opening hood to inspect damage . Braking , trac and vsc engaged and motor failed almost dieing , abs allowed brake pedal to go to floor with vehicle just stopping enough to move from traffic . No injuries and No collisions happened due to violent engine combusting or braking disabled , incident happened at 10 mph entering a parking lot .
Aug 05, 2021
BRIEF ENGINE KNOCK/RATTLE NOISE AT COLD STARTUP (1AR2AR) VDS(S):DA41A,ZA3EH WM(S)5TD
Sep 04, 2020
OIL COOLER CONNECTED TO ENGINE BLOCK WITH A RUBBER HOSE. HOSE FAILED WITH OIL LEAK WHICH CAUSED LOSS OF ENGINE OIL. CAR TOWED AND REPAIRED BEFORE ENGINE SEIZED. IT APPEARS RUBBER HOSE WAS NOT PROTECTED FROM HEAT OF CATALYTIC CONVERTER AND RUBBER DEGRADED. VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY WHEN FIRST NOTICED LOSS OF OIL PRESSURE. ADDED OIL BUT OIL LOSS CONTINUED. WHEN WARNING LIGHT WENT ON SECOND TIME STOPPED VEHICLE AND TOWED TO SERVICE. EVENT OCCURRED ON MAY 15, 2020.
Jul 14, 2020
VVTI CAM GEAR ISSUE, MAKING GRINDING NOISE.VEHICLE JUST HIT 60,000 AND OUT OF WARRANTY. EARLIER TSB FROM TOYOTA DIDN'T COVER THIS SINCE THE VEHICLE DIDN'T SHOW ANY SIGNS.
Sep 27, 2019
+ 13 more complaints for this component
SERVICE BRAKES
16 complaints
1. Component/System that Failed: The component that has malfunctioned is the ABS actuator, which affects the vehicle’s anti-lock braking system. The issue has been diagnosed and confirmed by two independent repair shops. The vehicle is available for inspection upon request. 2. Safety Risk: This issue has placed my safety—and the safety of others—at serious risk. There have been multiple situations where I feared I would be unable to stop in time, especially during sudden stops at red lights, heavy traffic braking, and even a brake check from an aggressive driver. The brakes feel inconsistent and make loud noises during hard braking. I transport my child in this vehicle regularly, and the fear of losing braking ability in an emergency is deeply unsettling. 3. Confirmation of Problem: Yes, the problem has been confirmed by two independent service centers, both of which diagnosed the issue as a known ABS actuator failure. They informed me that this is tied to a Toyota Customer Service Bulletin and recommended I contact the manufacturer for further assistance. 4. Inspection by Others: I contacted Toyota directly through their national customer service line and also visited a Toyota dealership in Dover, Delaware. Both confirmed that my vehicle was outside the coverage range of the CSP due to the 10-year limitation and refused assistance. I do not believe this is fair since the extension was granted right before Covid, which shut down the ability to get vehicles serviced for almost 2 years! This is unfair and needs to become a full recall. 5. Warning Signs and Timing: The warning indicators for the issue—the ABS light and VSC (Vehicle Stability Control) light—first appeared approximately two months after I purchased the vehicle in August 2024. Along with the warning lights, though my braking ability has severely declined recently. I would like Toyota to either help me get my vehicle safe or make this a real recall so that you don't risk loss of life over brakes.
Apr 09, 2025
the ABS pump and actuator on this vehicle have failed. The warning lights on dash indicate ABS, BRAKE, TRACTION CONTROL, and (!). Toyota knows that the actuator on over one hundred thousand vehicles has an internal leakage (which can not be seen on visual inspection). I have requested Toyota to repair and replace this manufacturing malady and Toyota has declined any assistance.
Apr 05, 2024
Brakes failed at a low rate of speed despite pumping them and pushing the petal all the way to the floor. Several witnesses in the car support this narrative. Vehicle ended up slowly rolling into the car in front of us. Minimal damage to both. Took it in to the dealership and they said the brakes appear fine.
Feb 08, 2024
2009 Toyota Highlander Hybrid; mileage 97,849. While driving a red BRAKE alert showed up along with an ABS light, traction symbol and an encircled exclamation mark. This malfunction (which I now see is a known safety issue) shut down my regular braking system and I had to use the emergency brake to stop. A message appeared telling me to pull over to a safe spot and contact my dealer. A shrill high pitched sound also went off. How can a faulty designed ABS module that blocks the braking system from working when it fails not be under a safety recall - just an expired Safety Bulletin? I was fortunate to think to use my emergency brake to stop to avoid an accident and injury to myself and/or others. Vehicle was towed to Gates Toyota, South Bend, IN. if you wish to contact them regarding codes & costly repair bill expenses. I have a call in to the Toyota Headquarters Resolution Team and am waiting for them to contact me back on my case.
Dec 30, 2023
Similar to what many other complainants have stated, the ABS has apparently failed. There are clunking noises and warning messages to pull over and not drive the vehicle. This is a known issue on these vehicles and Toyota did a very short recall that expired in 2020. The recall required that your vehicle was experiencing the problem at that moment, so everyone who has this issue after 2020 gets a $3k repair bill or an unsafe vehicle.
Jun 23, 2023
+ 11 more complaints for this component
VEHICLE SPEED CONTROL
10 complaints
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED BETWEEN A BUILDING AND PYLON. THE CONTACT STATED THAT IT WAS DIFFICULT TO EXIT THE VEHICLE. THE VEHICLE HAD TO BE WINCHED OUT OF WHERE IT WAS LODGED. THERE WAS DAMAGE TO THE VEHICLE AND THE BUILDING. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRUISE TO THE RIGHT ARM HOWEVER, MEDICAL ATTENTION WAS NOT SOUGHT. THE VEHICLE WAS TOWED TO A TOW LOT. GEICO INSURANCE COMPANY AND A REPRESENTATIVE FROM THOMPSON TOYOTA (1101 BUSINESS CENTER WAY, EDGEWOOD, MD 21040, (410) 679-1500) WAS SCHEDULED TO INSPECT AND INVESTIGATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V023000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000. *BF CONSUMER STATED ACCELERATOR PEDAL MALFUNCTIONED OR GOT STUCK AND THERE WAS NO BRKAE OVERRIDE.*JB
May 13, 2019
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE CONTACT APPLIED AN IMMENSE AMOUNT OF PRESSURE TO THE PEDAL BUT THE VEHICLE DID NOT STOP. AFTER SOME TIME, THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 46,132.
Jun 21, 2013
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT WAS REVERSING FROM A PARKING SPACE AT 5 MPH WHEN THE ACCELERATOR PEDAL BECAME STUCK AND CAUSED THE VEHICLE TO ACCELERATE RAPIDLY. THE CONTACT MENTIONED THAT SHE WAS UNABLE TO STOP THE VEHICLE AND AS A RESULT, SHE CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 783 AND THE CURRENT MILEAGE WAS 22,000.
May 01, 2012
TL*THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE VEHICLE WAS REPAIRED BY AN AUTHORIZED DEALER FOR THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V023000, VEHICLE SPEED CONTROL: ACCELERATOR PEDAL. UPON RECEIVING THE VEHICLE HE WAS DRIVING APPROXIMATELY 22 MPH AND WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE DID NOT STOP ACCELERATING. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE CONTINUED TO OCCUR WHENEVER HE RELEASED THE ACCELERATOR PEDAL. THE FAILURE AND CURRENT MILEAGES WERE 14,100.
Oct 18, 2010
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. WHENEVER THE VEHICLE IS SITTING IDLE AND THE CONTACT WOULD ATTEMPT TO ACCELERATE, THE TWO FRONT WHEELS WOULD BEGIN TO SPIN OUT WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 2,500.
Mar 09, 2010
+ 5 more complaints for this component
STEERING
9 complaints
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING CEASED. THE CONTACT STATED THAT ADDED EFFORT WAS NEEDED TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THERE WAS NO EVIDENCE OF A POWER STEERING FLUID LEAK. TOYOTA OF ASHLAND (3503 WINCHESTER AVE, ASHLAND, KY 41101 606-744-2727) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS EQUIPPED WITH AN ELECTRONIC POWER STEERING. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS AND STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000. *BF*TP
Apr 07, 2020
A CLUNKING OR THUMPING NOISE COMES FROM THE LOWER STEERING COLUMN AS YOU MAKE A LEFT OR RIGHT HAND TURN. THE THUMPING NOISE HAS BEEN STEADILY INCREASING OVER THE PAST WEEKS.
Sep 05, 2019
STEERING WHEEL IS CLICKING VERY BAD WHEN MAKING TURNS. CAR SHOP CHECKED EVERYTHING OUT AND DECIDED IT WAS COMING FROM THE STEERING COLUMN. CAR WAS IN A PRIOR CAR ACCIDENT IN 2012 WITH NO REPORTED FRAME DAMAGE. TAKING CAR TO LOCAL TOYOTA DEALERSHIP, AS RECOMMENDED FROM REGULAR CAR SHOP.
Aug 13, 2019
WHILE DRIVING, THE BATTERY LIGHT ON THE DASH ILLUMINATED, WHILE THE POWER ASSIST STEERING NO LONGER WORKED. THE CAR COULD STILL DRIVE AND STEER, BUT IT WAS VERY DIFFICULT TO TURN. THE POWER STEERING ASSIST WOULD INTERMITTENTLY COME BACK ON, AND THEN GO OFF AGAIN, MAKING IT EXTREMELY DIFFICULT TO OPERATE THE CAR SAFELY. IN THIS CONDITION, IF THERE WERE A NEED TO TUNER THE CAR SUDDENLY, IT WOULD NOT BE POSSIBLE.
Feb 11, 2019
AUGUST 4,2018 BACKING ON OF GARAGE AND POWER STEERING COMPLEXLY QUIT WORKING. YOU CAN STILL STEER BUT WITH GREAT EFFORT , MILEAGE 134,521. IN MARCH 1, 2015 POWER STEERING QUIT WORKING WHILE DRIVING ON A CITY STREET AT ABOUT 25MPH MAKING IT VERY DIFFICULT TO TURN .IT HAD 88644 MILES. THE TOYOTA DEALER REPLACED THE STEERING COLUMN PART # 45250-48181 & COMPUTER PART # 89650-48060. TWO STEERING FAILURES IN 134,000 SEEMS RATHER HIGH IN A SYSTEM THAT IMPORTANT.. THERE WAS NO PRIOR WARNING AND HAD THEY OCCURRED AT HIGHWAY SPEEDS ON A WINDING RROAD ONE COULD HAVE LOST CONTROL ON THE VEHICLE.08
Aug 07, 2018
+ 4 more complaints for this component
STRUCTURE
7 complaints
THERE HAS BEEN A LATCHING ISSUE WITH THE REAR POWER HATCH SINCE WE HAVE OWNED THE CAR. TOYOTA ISSUED A REPAIR RECALL IN 2017 TO FIX THE ISSUE BUT IT IS BROKEN ONCE AGAIN. EITHER THEY ARE USING DEFECTIVE PARTS OR A DESIGN FLAW, BUT IT IS VERY DANGEROUS AS WE HAVE HAD THE REAR DOOR OPEN WHILE DRIVING SEVERAL TIMES. THEY DO NOT WANT TO REPAIR BECAUSE THEY DO NOT THINK IT IS A SAFETY ISSUE.
Jun 06, 2019
THE POWER BACK DOOR/LIFTGATE DOES NOT CLOSE PROPERLY. THE READ DOOR OF THE HIGHLANDER WOULD COME WITHIN AN INCH OF CLOSING WHEN YOU OPERATED THE POWERED CLOSE FUNCTION AND STOP, REQUIRING A PHYSICAL NUDGE TO COMPLETELY ENGAGE THE LOCK AND CLOSE. THIS WENT ON FOR ABOUT A YEAR UNTIL ONE DAY THERE WAS A LOUD CRUNCHING NOISE WHEN IT WAS CLOSED AND WOULD NOT OPEN. AFTER SEARCHING THE INTERNET FOR SOLUTIONS AND FINDING THIS IS AN EXTREMELY COMMON PROBLEM (EVEN SEVERAL WEBSITES DEDICATED TO FORMING CLASS ACTION LAWSUITS) INCLUDING TOYOTA ISSUING T-SB-0091-12, I CALLED TOYOTA'S HELP LINE WHERE I WAS VERY RUDELY TOLD THAT SINCE THE WARRANTEE WAS OVER, THEY WOULD NOT COVER ANY OF IT. WE HAVE A 1 YEAR OLD BABY AND WE GOT THIS CAR WITH THAT IN MIND. WE CURRENTLY HAVE NO ACCESS TO THE TRUNK AND CANNOT FIT HER STROLLER IN THROUGH THE WINDOW. WE ARE NOW FACED WITH A SEVERAL THOUSAND DOLLAR REPAIR! I DISASSEMBLED THE PART MYSELF TO FIND OUT THAT THE METAL GEAR ABOUT 1/2 AN INCH THICK HAD SHEARED OFF AND BROKEN - EXACTLY AS SHOWN IN FIGURE 2 OF THEIR OFFICIAL BULLETIN. TOYOTA TRIED TO BLAME US FOR THE FAILURE SAYING WE PROBABLY TRIED TO CLOSE THE DOOR ON CARGO (WE DID NOT) AND THAT THIS IS NOT A KNOWN ISSUE (WHY WOULD THEY ISSUE A TSB IF THIS WAS NOT A FREQUENT ISSUE?). FROM RESEARCH ON THE INTERNET, THERE APPEARS TO BE MANY MANY PEOPLE WITH THIS PROBLEM AND UNFORTUNATELY FOR US, OUR OCCURRED OUTSIDE OF THE WARRANTEE PERIOD SO WE ARE LEFT WITH LITTLE RECOURSE. I THINK IT WOULD BE APPROPRIATE FOR TOYOTA TO EXTEND COVERAGE FOR THIS COMMON ISSUE SINCE ITS FAILURE MAKES THE TRUNK UNUSABLE AND BECAUSE IT HAS SUCH A COMMON OCCURRENCE. TSB: HTTP://MEDIA.FIXED-OPS.COM/TOY_SERVICEBULLETINS/SB0091T12.PDF
Jan 20, 2016
REAR DOOR HATCH MADE A LOUD POPPING NOISE WHEN DOOR WAS LOWERED. DOOR NO LONGER OPENS OR CLOSES. DEALER STATES COST TO REPAIR $4,700 TO $5,400. TOYOTA HAS A TECHNICAL SERVICE BULLETIN COVERING THIS PROBLEM BUT DENIES RESPONSIBILITY IF VEHICLE IS BEYOND 36/36,000 WARRANTY. UPDATED 9/15/15*CW
Aug 04, 2015
THE VEHICLE IS A 2009 TOYOTA HIGHLANDER. THE POWER ARM BROKE OFF OF THE REAR POWER LIFTGATE WHEN CLOSING. THE DRIVER SIDE HINGE ON THE REAR POWER LIFTGATE BOWED AND WOULD NOT ALLOW US TO CLOSE THE DOOR. THIS HATCHBACK/LIFTGATE SUPPORT DEVICE ISSUE OCCURRED MARCH 2013. WE FILED A FORMAL COMPLAINT TO TOYOTA WHO WOULD NOT ACCEPT RESPONSIBILITY BUT WITH JUST A GOOGLE SEARCH YOU WILL FIND HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT. THE SAFETY ISSUE HERE IS THAT DOOR CAN CLOSE ON A SMALL CHILD AND NOT BE ABLE TO RELEASE BECAUSE THE PART THAT BECOMES BOWED MAKES IT STICK IN POSITION. *TR
Apr 23, 2014
THE REAR HATCH IN MY 2009 TOYOTA HIGHLANDER STOPPED WORKING - WITHOUT MISUSE OR HANDLING ON MY PART. AFTER PUSHING THE AUTOMATIC CLOSE BUTTON, THERE WAS A LOUD CLUNK SOUND. THERE WAS NOTHING OBSTRUCTING THE BACK AREA. THE BACK DOOR/HATCH WOULD NOT OPEN, NOR COULD I CLOSE IT. I IMMEDIATELY DROVE IT TO THE DEALERSHIP - ON A SATURDAY. I WAS AFRAID MY BACK DOOR WAS GOING TO FLY OPEN. THEY WERE ABLE TO CLOSE THE HATCH BUT IT CANNOT BE OPENED. THE TECHNICIAN CONFIRMED THAT THEY HAD SEEN A LOT OF THESE AND SAID TOYOTA WOULD TAKE CARE OF IT. HE SAID THE PROBLEM IS THE HINGES WERE BENDING AND THEREFORE CAUSING THE DOOR NOT TO SHUT. I WAS ASKED TO RETURN ON MONDAY. AFTER A DIAGNOSTIC TEST, THE SERVICE MANAGER CONFIRMED THAT THE HINGES WERE BENT AND I WOULD NEED A WHOLE NEW DOOR. THE TOTAL COST OF THE PROBLEM COULD BE CLOSE TO $3,000 (DEPENDS ON WHETHER THE MOTOR CAN BE SALVAGED). I WAS ALSO TOLD THIS IS MY RESPONSIBILITY SINCE I AM OUT OF THE 3YR/36K MILE WARRANTY (59K MILES). THERE HAS BEEN A TSB ISSUED FOR THIS SAME PROBLEM, BUT AS HE POINTED OUT, IT IS FOR MALFUNCTION WITHIN THE TIMEFRAME. I HAVE NOT BEEN SUCCESSFUL WITH TOYOTA USA, BUT WILL CONTINUE TO PURSUE THIS. THIS IS A KNOW DEFECT AND SHOULD BE A RECALL ISSUE OR AT THE VERY LEAST, AN EXTENSION ON THE TIME ASSOCIATED WITH THE TSB. TOYOTA IS REPLACING THE SUBPAR HINGES WITH BETTER ONES. AN ISSUE IS AN ISSUE - EVEN IF IT DOESN'T HAPPEN WITHIN A TIMEFRAME. I HAVE DONE NOTHING TO CAUSE THIS ISSUE. AND NOW BECAUSE TOYOTA USED SUBPAR HINGES, I HAVE TO PAY $3K! *TR
Apr 09, 2014
+ 2 more complaints for this component
AIR BAGS
6 complaints
TL* THE CONTACT OWNED A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE PARKING THE VEHICLE IN A PARKING, THE VEHICLE ACCELERATED INDEPENDENTLY, WENT OVER A CEMENT BARRIER, AND CONTINUED ACCELERATING WITH SPEED. THE CONTACT WAS NOT ABLE TO CONTROL THE VEHICLE. THE CONTACT THEN ENTERED ANOTHER PARKING LOT, THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL, AS A RESULT THE CONTACT CRASHED INTO A CORNER DUNKIN DONUT STORE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR FACE INJURIES DUE TO THE GLASS, NECK INJURED FROM THE STEERING WHEEL AND BACK THAT REQUIRED MEDICAL ATTENTION; THE CONTACT WAS HOSPITALIZED FOR TWO DAYS. THE FRONT PASSENGER, SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE VEHICLE WAS DESTROYED. THE CONTACT MENTION THAT THE VEHICLE WAS PREVIOUSLY TAKEN FOR SERVICE AT MILLENNIUM TOYOTA DEALER (267 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 874-2581) AND WAS INFORMED THE SERVICE WAS COMPLETED AND ALL WAS GOOD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 34,784. *TR CONSUMER STATED BAGS FAILED TO DEPLOY.*JB
Aug 20, 2019
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN AND CRUISE CONTROL BECAME COMPLETELY INOPERATIVE. THE DEALER (ROYAL MOORE TOYOTA, 1415 SOUTHEAST RIVER ROAD, HILLSBORO, OREGON 97124) DIAGNOSED THAT THE SPIRAL CABLE IN THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE DEALER (BEAVERTON TOYOTA, 4300 SOUTHWEST MURRAY BLVD, BEAVERTON, OREGON 97705) SERVICED THE VEHICLE FOR NHTSA CAMPAIGN NUMBER: 14V168000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 1807132735. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS NOT AVAILABLE.
Aug 02, 2018
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 154,000.
Feb 28, 2017
I HAVE NOT HAD AN ACCIDENT WITH THIS VEHICLE, HOWEVER I WAS TOLD BY TOYOTA TO CHECK THIS WEBSITE TO SEE IF MY PARTICULAR YEAR AND MODEL IS ONE OF THE ONES AFFECTED BY THE AIRBAG MALFUNCTION. IF SO, I WANT TO GET IT IN TO BE REPAIRED AS SOON AS POSSIBLE IN CASE THERE IS AN ACCIDENT AND SOMEONE IN MY VEHICLE IS KILLED OR INJURED. I AM A SPORTS MOM SO AT TIMES I HAVE 6 CHILDREN IN MY VEHICLE AND 2 ARE MY GRANDCHILDREN. *TR
Nov 13, 2014
WITHOUT PREJUDICE MY VEHICLE WAS REAR -ENDED BY ANOTHER VEHICLE AT SPEED OF APPROXIMATELY 75, AND GOT CRASHED ON TO THE CAR IN FRONT AT SPEED OF 40 TO 50. AIR BAGS FAILED TO DEPLOY AND DASH BOARD INDICATOR LIGHT CAME ON AND IT DOES NOT GO OFF. I STRONGLY BELIEVE THIS IS A MANUFACTURER DEFECT. THIS SUV CONSISTS WITH SIX AIR BAGS. NON OF THEM RESPONDED. I PURCHASE WITH CONFIDENCE THAT AIR BAGS ARE IN WORKING ORDER. MANUFACTURER RISK OUR LIFE FOR NEARLY TWO YEARS. I DESERVE COMPENSATION FOR RISKING 6 LIVES. *TR
Oct 23, 2011
+ 1 more complaint for this component
ELECTRICAL SYSTEM,STRUCTURE
6 complaints
LIFTGATE WILL NOT CLOSE OR OPEN WHEN AUTOMATIC BUTTON IS PUSHED EITHER ON THE DASH OR THE BUTTON ON THE LIFTGATE ITSELF. STAYS OPEN AND HAVE TO FORCE THE LIFTGATE DOWN MANUALLY. AT TIMES LIFTGATE WILL OPEN BY ITSELF WHILE STATIONARY OR VEHICLE IS MOVING. CLOSING OR OPENING THE LIFTGATE AUTOMATICALLY PROBLEM HAS BE ONGOING FOR ABOUT 6 MONTHS. BROUGHT TO DEALERSHIP AND THEY COULD NOT REPAIR, BUT I COULD TAKE TO BODY SHOP FOR REPAIR. CURRENTLY A SERVICE BULLETIN HAS BEEN ISSUED, BUT SHOULD BE A SAFETY RECALL.
Oct 26, 2015
LIFT GATE AND POWER DOOR MOTOR BROKE. THE DOOR STOCKED AND COULD NOT BE OPENED OR LOCKED. I WAS LUCKY THAT MY TODDLER WAS NOT AROUND. I AM HORRIFIED WHAT WOULD HAPPENED IF HIS HAND STOCK IN IT AND THE DOOR COULD NOT BE OPEN. WE TOOK IT TO MOLLE TOYOTA. THEY TOLD ME THAT BESIDE THE LIFT GATE AND MOTOR THE WHOLE REAR DOOR AND HINGE HAS TO BE REPLACE. THEY SAID THAT IF I DON'T REPLACE THE DOORS I WILL HAVE SAME PROBLEM FEW MONTHS LATER. THEY SAID THAT TOYOTA MODIFIED THE NEW REAR DOOR THAT THEY ARE AWARE THAT THE DOOR IN MY VEHICLE CAUSING PROBLEMS. THEY REFUSED TO PAY FOR THE DOOR BECAUSE IT'S OUTSIDE WARRANTY. THE COST OF MOTOR AND LIFT GATE REPAIR IS $1500 THE COST WITH NEW DOOR IS $3500. I DON'T UNDERSTAND WHY TOYOTA DOES NOT PAY FOR DOOR THAT THEY ARE AWARE THAT ARE DEFECTIVE AND NEEDED TO BE MODIFIED. I ALSO THINK THAT THERE SHOULD BE A RECALL ON THIS PART BECAUSE SOMEONE CAN GET INJURED.
Aug 10, 2015
THE POWER TAILGATE WILL NOT OPEN AND CLOSE AUTOMATICALLY. YOU HAVE TO FORCE IT TO OPEN MANUALLY AND FORCE IT TO CLOSE MANUALLY BECAUSE THE MOTOR GETS STUCK IN ONE POSITION. WE CALLED THE TOYOTA TO SEE IF THERE WAS ANY RECALLS AFTER READING SIMILAR COMPLAINTS ON THE INTERNET AND FEW LAWSUITS AGAINST TOYOTA FOR THE SAME PROBLEM, AND TOYOTA SAID NO THERE ARE NO RECALLS FOR THE TAILGATE MOTOR. THE MOTOR ITSELF COSTS ABOUT $1200 AND ONLY THE TOYOTA HAS IT, PLUS THE LABOR TO REPLACE IT WHICH COULD AMOUNTS UP TO $1500 IF YOU FIND AN OUTSIDE MECHANIC/BODY SHOP TO DO IT FOR YOU. IN ADDITION, YOU MIGHT NEED TO CHANGE THE RAILS AND SHOCKS THAT HOLD THE TAILGATE TO THE BODY OF THE CAR. IF YOU TAKE IT TO THE TOYOTA, IT COULD COST CLOSE TO $5000.00. SINCE THIS HAS OCCURRED WITH TOO MANY CONSUMERS, WE BELIEVE THERE SHOULD BE A RECALL FOR THIS PROBLEM BECAUSE IT COULD CAUSE SOME INJURIES IF SOMEONE GETS TRAPPED BETWEEN THE TAILGATE AND THE REAR BUMPER/CARGO AREA. *TR
Apr 18, 2015
THE TAILGATE MOTOR UNEXPECTEDLY MALFUNCTIONED AND CLOSED THE DOOR IN AN UNBALANCED WAY CAUSING THE BREAKING OF THE TAILGATE HINGES / ARMS. THE TAILGATE STOPPED / FROZE AND REMAINED AJAR ABOUT 1 INCH ON RIGHT PASSENGER SIDE OF THE DOOR AND LATCHING ON DRIVER'S SIDE OF THE DOOR. THE DOOR WOULD NOT MANUALLY OR ELECTRONICALLY OPEN BACK UP. HAD TO HAVE THE DOOR PHYSICALLY REMOVED BY TOYOTA DEALERSHIP AND REPLACED ENTIRE TAILGATE HATCH, MOTOR AND HINGES. COSTING ME IN THE NEIGHBORHOOD OF $5,000 FOR PARTS, LABOR, AND A RENTAL CAR FOR 12 DAYS TO REPAIR AS MY INSURANCE WITH PROGRESSIVE INSURANCE DECLINED COVERAGE UNDER MY COMPREHENSIVE INSURANCE AS THEY RELATED BACK TO WEAR AND TEAR. POTENTIAL SEVERE CRUSHING INJURY OR FATALITY COULD HAVE RESULTED FROM WHAT OCCURRED. SINCE THE DOOR CONTINUED TO CLOSE AFTER MALFUNCTIONING AND FROZE IN PLACE (UNABLE TO PHYSICALLY OPEN), HAD SOMEONE'S HAND OR BODY PART BEEN CAUGHT UNDER COULD HAVE RESULTED IN BEING CAUGHT / TRAPPED BETWEEN THE DOOR AND THE LATCHING AREA. QUICK SEARCH ON THE INTERNET SHOWS THAT THIS IS NOT THE FIRST TIME THAT THIS HAS OCCURRED. ALL SHOWING SIMILAR COST ASSOCIATED WITH REPAIR AND ALL WITH THE SAME LIFE ALTERING OR SEVERE INJURY CONSEQUENCE. WOULD LIKE TO GET TOYOTA TO RECALL THE HIGHLANDER AND FIX THE FAULTY MOTOR BEFORE SOMEONE GETS HURT OR WORSE, KILLED BY THIS DEFAULT
Mar 31, 2015
LIFTGATE DOES WILL NOT OPEN. SCHAUMBURG TOYOTA REPORTED THE FOLLOWING ON THEIR SERVICE REPORT THE FOLLOWING: "FOUND AUTO OPEN & CLOSE MOTOR SEIZED. NEED: TO GO TO BODYSHOP - REPLACE L/HINGE, MOTOR-DOOR". TOYOTA SCHAUMBURG IS SPECULATING (PURE SPECULATION) THAT THE CAR WAS BUMPED INTO AND THEREFORE THE DISTANCES (WHICH DISTANCES ?) ARE SKEWED. WE (OWNERS) BELIEVE THAT NO SUCH INCIDENCE HAPPENED. WE E-MAILED TOYOTA (CASE # [XXX].) WHO REFERRED US BACK TO [XXX]. [XXX] DID CALL BUT OFFERED NO PROOF OF THEIR SPECULATION (THAT THE CAR WAS BUMPED INTO), NEITHER DID [XXX] PROVIDE THE MISALIGNMENT NUMBERS. [XXX] DID MENTION THAT TOYOTA HAS KNOWN ABOUT THIS PROBLEM BUT THEY WILL HONOR THE PROBLEM ONLY WITHIN 3 MONTHS/36,000 MILES. THE POWER TO MY LIFTGATE IS NOW DISABLED AND I WOULD LIKE FOR TOYOTA TO ACKNOWLEDGE THAT THEY HAVE KNOWN ABOUT THIS PROBLEM AND THEREFORE MAKE THE LIFTGATE FULLY FUNCTIONAL (POWER CONNECTED) FOR ME. WE (OWNERS) ARE HONEST WHEN WE SAY THAT THE CARE WAS NOT BUMPED INTO FROM REAR-SIDE AND WE SHOULD NOT BE PAYING FOR THESE REPAIRS. I HAVE TRIED MY BEST TO WORK IT OUT WITH TOYOTA CORPORATION AND SCHAUMBURG TOYOTA, HOWEVER, BOTH ARE TRYING TO DEFLECT THE RESPONSIBILITY AWAY FROM THEMSELVES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 02, 2014
+ 1 more complaint for this component
ELECTRICAL SYSTEM
5 complaints
LOCK ACTUATORS MAL-FUNCTION WHEN USING THE REMOTE OR WHEN USING THE POWER LOCKS. UNABLE TO LOCK DOORS EXCEPT MANUALLY WITH KEY OR BY HAND. AT TIMES, CERTAIN LOCKS WILL WORK AND SEEM IMPACTED BY WEATHER CONDITIONS, I.E. HUMIDITY OR RAINY DAY VS. FAIR WEATHER DAY. THIS CAUSES THE OWNER TO BELIEVE THE DOORS ARE LOCKED WHEN THEY ARE NOT AND THE INCONVENIENCE THEY ARE UNLOCKED WHEN LEAVING YOUR CAR PARKED IN A PUBLIC LOT.
May 28, 2019
2009 TOYOTA HIGHLANDER LIMITED DOOR ACTUATORS HAVE ALL BROKE, BEEN REPLACED AND BROKE AGAIN. SOME ARE BEING REPLACED FOR THE 3RD TIME SINCE I OWED THE VEHICLE (MAKING IT THE 4TH LOCK ON THE CAR). AT THE MOMENT ONLY 1 DOOR LOCK WORKS AND I HAVE TO CLIMB ACROSS TO OPEN THE OTHER DOORS. I AM EXTREMELY CONCERNED THAT THEY WILL ALL BREAK AND I WILL NOT BE ABLE TO GET MY DAUGHTER OUT OF THE CAR. I STARTED CONTACTING TOYOTA IN 2013 WHEN THEY ALL STARTED BREAKING. I ALSO CAN NOT OPEN THE CAR WITH THE KEY. 8/2012- DRIVERS LOCK AND ACTUATOR REPLACED AND WINDOW 6/2013- RIGHT REAR DOOR ACTUATOR REPLACED 7/2013- PASSENGER DOOR ACTUATOR REPLACED 3/2014- LEFT REAR DOOR ACTUATOR REPLACED 4/2014- DRIVERS LOCK ACTUATOR REPLACED (AGAIN) 5/2014- RIGHT REAR DOOR ACTUATOR REPLACED (AGAIN) 2015- LEFT REAR ACTUATOR BROKE AGAIN THIS TIME MY EXTENDED WARRANTY IS UP AND THEY WANT 600 TO FIX. 2016- PASSENGER ACTUATOR BROKE 9/2018- DRIVERS ACTUATOR BROKE FOR THE 3RD TIME. I AM LEFT WITH LEAVING THE CAR UNLOCKED AND HOPING NO ONE GOES IN OR CLIMB ACROSS MY VEHICLE. I HAVE CONTACTED TOYOTA NUMEROUS TIMES TO TRY AND GET THEM TO HELP AND THEY HAVENT DONE ANYTHING BUT TELL ME I'M NOW OUT WARRANTY EVEN THOUGH I CONTACTED THEM REGARDING THE ISSUES BEFORE MY EXTENDED WARRANTY WAS UP.
Oct 22, 2018
MY VEHICLE HAS AN ISSUE WITH THE DOOR LOCKS WHICH IS A SAFETY CONCERN, THE POWER DOOR LOCK ACTUATORS HAVE REPEATEDLY FAILED ON MY VEHICLE. EACH OF THE FOUR DOOR LOCK ACTUATORS HAVE BEEN REPLACED AND SEVERAL MULTIPLE TIMES. THE MOST RECENT WAS A DRIVERS (LEFT) SIDE REAR WHICH WAS REPLACED IN MARCH 2014 AND FAILED AGAIN. THIS MAKES THE 6TH OR 7TH TIME AN ACTUATOR HAS FAILED ON MY VEHICLE. THE COST TO REPLACE THESE IS APPROXIMATELY $600. HOWEVER MY BIGGEST CONCERN IS THAT THE VEHICLE IS UNLOCKED WHEN I BELIEVE IT IS LOCKED. THIS IS A WORRY BOTH WHEN TRANSPORTING YOUNG CHILDREN (WHO CAN OPEN THE DOOR AS CHILD SAFETY LOCKS ARE INOPERATIVE) AND POTENTIAL UNAUTHORIZED ACCESS OR THEFT OF THE VEHICLE. I OPENED A CASE WITH TOYOTA #1701210527. TOYOTA REFUSE TO CONTINUE TO ASSIST WITH THIS OR DETERMINE WHY MY VEHICLE REPEATEDLY HAS DOOR LOCK ACTUATORS FAIL.
Jan 21, 2017
RECENT TROUBLE WITH ELECTRICAL REAR DOOR HATCH CLOSING PROPERLY. MY ONGOING PROBLEM IS AT LEAST 4+ YEARS THAT NOBODY HEARS ME. IT'S ELECTRICAL, AUTO LOCK DOORS, AC OR HEAT SHUTS OFF AND ON AD IT WANTS, TOTALLY WENT TO HI HEAT WHEN I WAS DRIVING, BUTTONS DO WHATEVER THEY WANT TO DO NO MATTER WHAT IS TURNED OFF OR ON.
Jun 02, 2015
TL* THE CONTACT OWNED A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE ON THE FRONT DRIVER'S SEAT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V743000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 110,000.
Apr 09, 2015
VISIBILITY/WIPER
5 complaints
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE DRIVER'S WINDOW INTERMITTENTLY CEASED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,659. THE VIN WAS NOT PROVIDED.
Nov 27, 2017
THE SUN VISOR REPEATEDLY FLOPS DOWN OBSCURING THE DRIVER'S VIEW. THE VISOR WILL NOT STAY IN THE "UP" POSITION. ALSO WHEN ENTERING THE VEHICLE, IF THE VISOR IS IN THE VERTICAL POSITION, I.E. NOT UP WHERE IT SHOULD BE, THE DRIVER WILL HIT HIS/HER HEAD ON THE EDGE OF THE VISOR. THIS ISSUE IS NOT NEW TO THIS VEHICLE, THERE HAS BEEN A RECALL FOR EARLIER YEAR MODELS AS WELL AS OTHER TOYOTA MODELS AS WELL.
Nov 04, 2017
TO WHOM IT MAY CONCERN IN EARLY 2015, THE DRIVER'S SIDE VISOR BEGAN TO FAIL IN MY 2009 TOYOTA HIGHLANDER VIN [XXX]. MY DESCRIPTION OF THE WORD FAIL, FOR THE VISOR, IS THAT IT WOULD NO LONGER STAY IN THE CLOSED STORED POSITION. WHILE DRIVING DOWN THE ROAD, A BUMP, ROAD VIBRATION, OR OTHER FACTOR WOULD CAUSE THE DRIVER'S SIDE VISOR TO LOWER FROM ITS CLOSED STORED POSITION AND THUS IMPAIRING DRIVER VISIBILITY. EVENTUALLY THE FAULTY VISOR WOULD LOWER TO THE POINT OF BEING A HAZARDOUS DISTRACTION. LOWERING ONLY PARTIALLY, IT WOULD FREQUENTLY IMPAIR THE DRIVER?S VISION OF THE ROAD. THIS FAILED VISOR IS NOT A CONDITION LIMITED TO THE 2009 TOYOTA HIGHLANDER. I HAVE ATTACHED A COPY OF WARRANTY ENHANCEMENT PROGRAM ZF1 WHICH DESCRIBES THE CONDITION I HAVE DEALT WITH. WHILE IT IS UNCLEAR WHY TOYOTA LIMITED THIS WARRANTY ENHANCEMENT TO CERTAIN 2010 TO 2013 HIGHLANDERS, I SEE LITTLE OR NO DIFFERENCE TO THE DESIGN FLAW WHICH HAS OCCURRENCE IN THE 2009 HIGHLANDER I OWN. AFTER READING THROUGH MANY FORUMS, IN REGARDS TO THE HIGHLANDER, THE FAILING VISOR IS A SAFETY/VISIBILITY PROBLEM, COMMON TO MANY NEWER AND OLDER MODEL YEARS IN THE TOYOTA HIGHLANDER AFTER DEALING WITH THE FAULTY EQUIPMENT FOR A SIGNIFICANT AMOUNT OF TIME, I PURCHASED A REPLACEMENT VISOR AT [XXX] TOYOTA. I PAID THE PRICE OF THE PART ONLY IN THE AMOUNT OF $89.11 PLUS TAX, NO LABOR. I INSTALLED THE PART MYSELF. ADDITIONALLY, I AM REQUESTING FULL REIMBURSEMENT FROM TOYOTA FOR THE REPLACEMENT PART TO RESOLVE THIS IMPAIRED VISIBILITY SAFETY CONDITION IN THE AMOUNT OF $89.11. PLEASE REMIT PAYMENT, AND RESOLUTION OF THE ENHANCED REVIEW TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 04, 2017
THE DRIVER SIDE SUN VISOR DROOPS DOWN. TOYOTA IS NOT TAKING RESPONSIBILITY FOR THIS ISSUE. IT SEEMS TO BE HAPPENING ALOT. IT FALLS WHILE I'M DRIVING, AND I'M AFRAID IT WILL CAUSE ME TO GET IN A WRECK. TOYOTA NEEDS TO RECALL THIS VISOR. POOR DESIGN. *TR
Jan 21, 2015
THE DRIVER'S SIDE VISOR NO LONGER STAYS UP, SO IT HAS PROGRESSIVELY DROPPED DOWN TO ABOUT A 30-45 DEGREE ANGLE TOWARD THE DRIVER'S HEAD. THIS IS A LARGE SAFETY HAZARD BOTH FOR GENERAL VISIBILITY WHEN DRIVING AND POTENTIAL CAUSE OF INJURY TO THE HEAD IN THE CASE OF AN ACCIDENT. THE VEHICLE WAS PURCHASED CERTIFIED USED FROM A TOYOTA DEALERSHIP. SUCH A PART SHOULD NOT BECOME FAULTY JUST OVER 3 YEARS FROM THE TIME IT WAS ORIGINALLY PUT ON THE MARKET. THE VISOR IS NOT USED AGGRESSIVELY OR EXCESSIVELY. BOTH THE DEALERSHIP AND TOYOTA MOTORS WERE CONTACTED REGARDING THIS PROBLEM. TOYOTA ADVISED THIS PART WAS NOT COVERED UNDER ANY TYPE OF STANDARD WARRANTY, DESPITE THE FACT THAT IT IS A SAFETY AND VISIBILITY ISSUE. BOTH PARTIES WERE OF NO ASSISTANCE AND REQUIRED OWNER OF VEHICLE TO PAY FOR COST OF PARTS AND LABOR. THANK YOU FOR YOUR TIME AND CONSIDERATION TO THIS MATTER. *TR
Jan 08, 2014
SERVICE BRAKES, HYDRAULIC
4 complaints
The contact owns a 2009 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal, loud clunking sound. The ABS, the parking brake, and the traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake actuator assembly had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 137,000.
Jul 30, 2025
TL*THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. WHILE DRIVING DOWN HILL AT 2 MPH, THE BRAKES BEGAN TO SHUDDER AND THE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL INDICATED SHIFT TO P FUNCTION. WITHIN A FEW MINUTES, ANOTHER WARNING LIGHT INDICATED, BRAKE DEFAULT CONTACT THE DEALER IMMEDIATELY ILLUMINATED. THE VEHICLE WAS TURNED OFF AND AFTER IT WAS RESTARTED; THE WARNING LIGHTS WERE NO LONGER ILLUMINATED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THEY WERE NOT FAMILIAR WITH THAT TYPE OF FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 20,107.
Apr 01, 2010
TL*THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. WHILE DRIVING 15 MPH DURING A SNOW STORM THE WHEELS LOCKED. THE BRAKES ALSO LOCKED WHILE DRIVING DOWN A HILL WHICH CAUSED THE VEHICLE TO SLIDE 200 FEET. THE DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,250. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 10,430. UPDATED 11/16/10. *LJ
Feb 26, 2010
TL*THE CONTACT OWNS 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 22 MPH AND ENGAGING THE BRAKE PEDAL IN ATTEMPT TO STOP THE VEHICLE, SHE WAS FORCED TO APPLY EXTREME PRESSURE. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. A CLAIM WAS FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 58,000.
Feb 04, 2010
TIRES
4 complaints
245/55R19 is the tire size. I went to have my tires balanced and aligned on [XXX] at a local shop, Arrow. Alignment here in Eau Claire, WI. They advised me that the ply in all 4 tires was separating and that is why the ride was so rough. Presently I’m scheduled to have them all replaced to the tune of $1,034 and change this Friday, [XXX] at arrow alignment because although the tread - confirmed at a dealership to still be good - the tires themselves seem to have some sort of defect in them causing them all to have the ply separating. I’ll have them check the spare this Friday as well to ensure that is not also experiencing ply separation and if it is have that replaced as well. Fortunately this didn’t cause a horrid accident, but I’ve been driving on these at high speeds assuming I just had to get them aligned and balanced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 13, 2024
TOYOTA HIGHLANDER 19" RIMS WITH TOYO OPEN COUNTRY A20 TIRES ARE VERY UNSAFE. THIS TIRE/WHEEL COMBINATION WAS STANDARD ON 2008/09 LIMITED AND SPORT HIGHLANDERS. MY 2009 HIGHLANDER WOULD SLIP ALL OVER THE PLACE IN WINTER DRIVING. BY FAR THE WORST WINTER VEHICLE I EVER OWNED AND I'VE OWNED PLENTY THAT WERE NOT ALL-WHEEL DRIVE. LUCKILY THE TRACTION CONTROL SYSTEM IS GOOD AND SAVED ME FROM SEVERAL ACCIDENTS. TOYOTA USED VERY LARGE 19" RIMS AND PERFORMANCE TIRES ON THE VEHICLE. THE TIRES WERE WORN OUT AFTER 18 MONTHS AND 21,000 MILES. WHY TOYOTA THOUGHT BIG WHEELS AND PERFORMANCE TIRES WERE IMPORTANT TO AN SUV PURCHASER IS BEYOND ME. TOYOTA ALSO REFUSES TO STAND BEHIND THEIR SAFETY DEFECT (NOT TO MENTION THE TIRES ONLY LASTED 21,000 MILES). I PURCHASED 17" RIMS ON MY OWN AND TOYO PROVIDED CREDIT FOR 2 OF THE 4 NEW OPEN COUNTRY HT TIRES AND THE SUV IS NOW MUCH SAFER - IT NO LONGER FEELS LIKE I AM RIDING ON ROLLER SKATES! *TR
Feb 06, 2011
TURNING RIGHT FROM CITY HIGHWAY TO CITY STREET AT ABOUT 15 MPH AND RR TIRE HAD SIDEWALL BLOWOUT. HAD TO REPLACE TIRE WITH SAME BRAND AS ONLY BRIDGESTONE AND TOYO MAKE A TIRE THIS SIZE FOR 2009 TOYOTA HIGHLANDER. 245/55R19. *TR
Jul 04, 2010
I INSTALLED WINTER TIRES AND WHEELS WITH OEM TPMS AND WAS NOT ABLE TO RESET THE CAR TO RECOGNIZE THESE NEW SENSORS. I'M TOLD THAT I HAVE TO HAVE THE DEALER RESET THE SYSTEM TWICE A YEAR WHEN I CHANGE WHEELS AND TIRES OR LET THE SYSTEM READ FAILURE UNTIL I SWAP BACK THE ORIGINAL WHEELS AND TIRES. THE CAR IS A TOYOTA HIGHLANDER. I THINK THE TPMS IS A GREAT SYSTEM BUT THE MANUFACTURES NEED TO UPDATE THE CARS SOFTWARE TO ALLOW THE DRIVER TO UPDATE THE SYSTEM. THE DEALER CHARGES 125.00 EACH TIME FOR THIS SERVICE. THE LAW MANDATING TPMS DIDN'T INTEND TO MAKE THIS A CASH COW FOR THE DEALERSHIP. *TR
Mar 31, 2009
POWER TRAIN
4 complaints
THE VEHICLE SUDDENLY LOST POWER ON THE HIGHWAY. THE CAR WAS STILL RUNNING, BUT THERE WAS NO POWER TO THE WHEELS. THE FRONT DIFFERENTIAL HAD FAILED DUE TO A LEAK IN THE FRONT OF THE TRANSFER CASE. THIS FAILURE CAUSED THE TRANSMISSION TO FAIL AS WELL. *TR
Dec 18, 2012
TL*THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. WHILE TURNING AT APPROXIMATELY 5 MPH IN SNOWY CONDITIONS, THE VEHICLE BECAME STUCK IN THE SNOW. THE VEHICLE WAS ABLE TO REVERSE BUT WOULD NOT ACCELERATE FORWARD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED AT THAT TIME. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 11,000. UPDATED 11/03/10 *BF UPDATED 11/04/10
Jun 09, 2010
WE BOUGHT A NEW 2009 TOYOTA HIGHLANDER IN JULY,2009. IMMEDIATELY, IT DEMONSTRATED A HUGE VIBRATION IN REVERSE, AND NOW IN DRIVE. WHEN I STOP AT A LIGHT, IT FEELS LIKE IT WILL BOLT WHEN I TAKE MY FOOT OFF THE BRAKE. WE WENT THROUGH ARBITRATION, BUT THEY CLAIMED, SINCE WE COULDN'T PROVE IT WAS A SAFETY HAZARD, WE HAD NO CASE. I THINK THESE VEHICLES SHOULD ALSO BE INVESTIGATED. I HAVE READ SIMILAR COMPLAINTS ON THE INTERNET FROM OTHER HIGHLANDER OWNERS. I AM REALLY FEARFUL TO DRIVE MY FAMILY IN THIS VEHICLE. FOR TOYOTA TO TELL ME THAT, YES THERE IS A SEVERE VIBRATION, BUT THERE IS NOTHING WRONG WITH THE VEHICLE IS ABSOLUTELY PREPOSTEROUS. TOYOTA SAYS THEY DON'T KNOW WHAT IS WRONG WITH IT, SO THEY SAY NOTHING IS WRONG WITH IT. OUR OWN MECHANIC SAYS THAT HE BELIEVES IT WILL JOIN THE OTHER RECALLS AT SOME POINT. BUT I REALLY HOPE YOU WILL LOOK INTO IT SOON. THANK YOU. *TR
Mar 03, 2010
I PURCHASED A 2009 TOYOTA HIGHLANDER, IN FEBRUARY 2009. ON JUNE 1, 2009, I WAS NORTHEAST OF ROCKVILLE, INDIANA ON HIGHWAY 47 IN THIS TOYOTA HIGHLANDER. I APPROACHED A SLOW MOVING VEHICLE ON A STRAIGHT SECTION OF ROADWAY AND PASSED THE VEHICLE. AS I WAS PASSING I FELT LIKE THE CAR WAS GOING FASTER THAN I WAS ACCELERATING. WHEN I PULLED BACK INTO THE RIGHT LANE THE CAR WAS GOING EVEN FASTER AND I REALIZED THAT THE CAR WAS ACCELERATING ON ITS OWN. LUCKILY, I WAS STILL ON A LONG STRAIGHT SECTION OF THE ROAD AND HAD SOME TIME. I FIRST TRIED TO BRAKE BUT THE CAR KEPT GOING EVEN FASTER. I PUT THE CAR IN NEUTRAL AND STARTED BRAKING AND LUCKILY FOUND A PLACE TO PULL OFF THE ROAD. I WAS COMPLETELY SHOCKED THAT THE ENGINE WAS RACING UNCONTROLLABLY. I LOOKED DOWN AT THE ACCELERATOR AND NOTHING WAS PUSHING OR TOUCHING IT. I THEN TURNED OFF THE CAR, PUT THE CAR IN 'PARK', GOT OUT OF THE CAR AND LOOKED AROUND THE ACCELERATOR AGAIN TO MAKE SURE THAT NOTHING WAS PUSHING ON IT, THEN WAITED FOR ABOUT A MINUTE AND RESTARTED THE CAR. THE CAR STARTED WITH THE ENGINE RACING. I TURNED OFF THE CAR AND RESTARTED THE CAR TWO MORE TIMES AND EACH TIME THE ENGINE RACED UNCONTROLLABLY. I TURNED OFF THE CAR, LEFT A MESSAGE FOR MY HUSBAND ON HIS CELL PHONE AND WAITED FOR FIVE MINUTES WITH THE CAR TURNED OFF AS I WAITED FOR MY HUSBAND TO CALL BACK. HE NEVER DID CALL SO I DECIDED TO START THE CAR ONE MORE TIME. WHEN I DID, THE CAR STARTED NORMALLY AND THE ENGINE DID NOT RACE. I TRIED TO CALM DOWN EMOTIONALLY AND DROVE HOME NOT KNOWING WHEN OR IF THE ACCELERATOR WOULD BE A PROBLEM. I TOOK THE HIGHLANDER IN FOR SERVICE TO JORDAN AUTOMOTIVE GROUP, MISHAWAKA, INDIANA ON 6/3/2009 AND THEY INSISTED THAT THE FLOOR MATS WERE THE PROBLEM. I DO NOT BELIEVE THIS BECAUSE I HAD CHECKED EVERYTHING AROUND THE ACCELERATOR WHEN THE ENGINE WAS RACING AND THERE WAS ABSOLUTELY NOTHING TOUCHING THE ACCELERATOR. THE PROBLEM IS ELECTRONIC. I DO NOT FEEL SAFE IN THIS VEHICLE. *TR
Nov 29, 2009
UNKNOWN OR OTHER
3 complaints
THE SUNROOF, IN IT'S ENTIRETY FLEW OFF IN THE MIDDLE OF THE INTERSTATE. THE SUNROOF WAS OPEN, SO WE CLOSED IT AND IT BEGAN MAKING A WEIRD NOISE, SO WE BEGAN TO RE-OPEN THE ROOF, AND THE ENTIRE PIECE OF GLASS FLEW OFF. WE WERE ON AN INTERSTATE, GOING ABOUT 70MPH, AND HAVE HAD NO PROBLEMS WITH THE SUNROOF UNTIL IT FLEW OFF. THANKFULLY, WE DID NOT SEE IT EFFECT ANY CARS AND LANDED IN THE MIDDLE OF THE INTERSTATE.
Apr 30, 2018
THE CAR WAS PURCHASED FROM KOOL TOYOTA, GRAND RAPIDS, MI BACK 19 NOV 2009. THEN IT WAS GIVEN BACK TO DEALER IN MARCH 2010. MOTION SICKNESS / MIND NUMBNESS, THOUGHT IMPAIRMENTS, SPEECH IMPAIRMENTS, ETC.. CAR WAS CHECKED BY LOCAL DEALER AS WELL SHOWING NO SIGNS OF ANY ISSUES. LOST I THINK AROUND $10,000 DOLLARS TO RETURN THE CAR BACK TO DEALER. DRIVER AND PASSENGERS THROUGH THE CAR WERE AFFECTED. THE CAR WAS SET IN THE GARAGE UNUSED MOST OF THE TIME BETWEEN PURCHASE AND RETURN TO DEALER. WENT THROUGH TOYOTA DEALER DISPUTE RESOLUTION PROCESS. I STILL HAVE RECORDS. DID NOT HAVE TIME AND/OR UNDERSTANDING WHO ELSE TO CONTACT BACK IN 2010.
Mar 25, 2016
WHEN I LOCK THE CAR THE ALARM WILL GO OFF FOR NO REASON AT ALL. IT DOES THIS ALL THE TIME. IT IS VERY IRRITATING.
Jun 26, 2015
ENGINE AND ENGINE COOLING
3 complaints
THE RUBBER HOSE BETWEEN THE OIL PUMP AND THE VVT KEEPS BREAKING. I WAS DOING SOME RESEARCH AND FOUND THAT THE RUBBER HOSE HAS BEEN REPLACE WITH A METAL ONE. CAN YOU PLEASE HELP ME? IS THIS SOMETHING THAT IS POSSIBLY STILL UNDER WARRANT AND CAN BE FIXED? THANK YOU FOR HELP IN ADVANCE. *TR
Oct 18, 2014
I WAS TRAVELING 50 -60 MILES PER HOUR ON THE NEW JERSEY GARDEN STATE PARKWAY. WHILE DRIVING ALL OF A SUDDEN A HUGE VIBRATION OCCURRED THROUGH OUT THE VEHICLE. WHILE IT VIBRATED A LOUD NOISE OCCURRED. IT WAS SO LOUD MY DOG BEGAN TO BARK AND MY EARS COULD NOT TAKE THE NOISE OF THE VEHICLE. I TRIED TO BRAKE AND THE NOISE CONTINUED AS WELL AS THE VIBRATION. I CONTINUED TO TRY AND GET IN THE RIGHT LANE HOWEVER THE NOISE AND VIBRATION CONTINUED. THE VIBRATION FELT LIKE WHEN YOU GO ACROSS SPEED BUMPS THAT GIVES A RUMBLE SOUND. THE ROAD WAS SMOOTH AND THERE WERE NO SPEED BUMPS HOWEVER IT FELT AS IF I WAS GOING OVER SPEED BUMPS. ON 10/25/12 I TOOK THE VEHICLE TO TOYOTA OF HACKENSACK NJ WHERE THE VEHICLE WAS PURCHASED ON. I INFORMED THE SERVICE GUY ABOUT THE SITUATION. THEY DID A MULTI-POINT INSPECTION AND NOTHING CAME UP. THEY TEST DROVE THE VEHICLE IN CITY LIMITS AND NOTHING CAME UP. I THEN INFORMED THEM THAT THE VIBRATION DOES NOT OCCUR UNTIL YOU ARE ON THE HIGHWAY. THE TECHNICIAN THEN TEST DROVE WITH ME IN THE VEHICLE. THE VIBRATION DID NOT OCCUR. THIS SPECIFIC VIBRATION AND NOISE HAS ONLY OCCURRED TWICE SINCE I PURCHASED THE VEHICLE. I PURCHASED THE VEHICLE OVER A MONTH AGO DUE TO A FAULTY 2005 KIA SORENTO CRANKSHAFT BOLT DESIGN. IF IT HAPPENS AGAIN I WILL FILE ANOTHER COMPLAINT. *TR
Oct 25, 2012
BRAND NEW 2009 TOYOTA HIGHLANDER DEFECTIVE FRONT O2 SENSOR MADE OUT OF CERAMIC BUILT INTO ALL CARS IN JAPAN THEN SHIPPED TO U.S. FIRST SIGN OF SENSOR DAMAGE THE CARS TRACTION CONTROL LIGHT GOES ON. SOON AFTER THE FRONT O2 CERAMIC SENSOR HEATS UP. THEN THE CAR WILL NOT START. WHEN YOU TRY TO START IT UP AT THIS POINT ENGINE HAS CAUGHT ON FIRE. THE GENERAL MANAGER OF DEALERSHIP STATED THAT TOYOTA KNOWS OF THIS DEFECTIVE PART BUT WILL NOT RECALL. WE BELIEVE OWNERS SHOULD BE NOTIFIED. THE PART WAS REPLACED. HOWEVER, WE DID NOT FEEL CAR WAS SAFE AFTER SEEING ENGINE ON FIRE. THE DEALERSHIP WOULD NOT REFUND MONEY. OUR ONLY OPTION ALLOWED WAS TO TRADE IN CAR FOR ANOTHER AT OUR COST. THIS ALL HAPPENED WITHIN 3 DAYS OF TAKING DELIVERY OF THE VEHICLE AND HAVING ONLY DRIVEN IT 40 MILES.*TR
Feb 17, 2010
VISIBILITY
2 complaints
The contact owns a 2009 Toyota Highlander. The contact stated that the power window master switch inoperable. The contact referenced NHTSA Campaign Number: 15V689000 (Visibility). There were no warnings lights illuminated. The vehicle was taken to dealer. The dealer stated that the power window master switch needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 127,000.
Jan 02, 2024
I PURCHASED A 2009 TOYOTA HIGHLANDER IN OCTOBER 29, 2013. EVERYTHING WAS FINE,THEN STARTED HAVING PROBLEMS WITH WINDOW ON THE DRIVER'S SIDE, IT KEPT GOING OFF LINE, SO I ROLLED UP THE WINDOW AND DIDN'T USE IT UNTIL I WAS ABLE TO GO FOR SERVICE. I TOOK IT IN TO BE SERVICE IN APRIL /MAY 2013 FOR A OIL CHANGE AND ETC. I TOLD THE GUY IN THE SERVICE DEPARTMENT WHAT WAS WRONG AND HE SAID HE WOULD CHECK IT FOR ME. AFTER SERVICING THE SUV, HE TOLD ME IT WOULD COST $ 400.00 PLUS DOLLARS TO FIX. I HAD THE CAR LESS THAN 6MONTHS. HE TOLD ME THERE WAS A PIECE THAT WAS BROKEN DUE TO RESTING THE ARM ON THE GLASS AND HE HAD TO REPLACE THE PIECE AND THE GLASS. IT'S FINE ONE MINUTE AND THEN THE NEXT IT'S OFF THE TRACT. SO I TOLD THE SERVICE GUY TO UNPLUG IT. I 'M NOT TALL ENOUGH TO REST MY ARM ON THE GLASS TO BREAK ANYTHING. I'M THE ONLY ONE THAT DRIVES THIS CAR. I TRULY BELIEVE THIS PART/PIECE WAS ALREADY BROKEN WHEN I PURCHASE THIS VEHICLE, BUT I CAN'T PROVE IT. I DON'T HAVE $ 400. 00 DOLLARS IN MY BUDGET PLUS MONTHLY BILL. HELP! *TR
Aug 01, 2013
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
2 complaints
ABS, TRACTION CONTROL, BRAKE MALFUNCTION LIGHT ON IN DASH DUE TO THE ABS BRAKE PUMP AND ACTUATOR NOT HAVING ENOUGH POWER AND A ABNORMAL LEAK. THE LIGHTS STAY ON FOR A DAY OR 2 AND GO OFF FOR ABOUT THE SAME TIME FIRST TIME LIGHTS CAME ON I HIT POUNDING WATER ON INTERSTATE ON MY WAY HOME FROM WORK AT AROUND 7PM AN LOST CONTROL OF THE VEHICLE. LUCKILY I DIDNT HIT ANYTHING. THE TRACTION CONTROL, ABS IS NOT WORKING. I HAVE SEEN WHERE THE 2008 MODELS HAVE BEEN RECALLED FOR THE SAME ISSUE.
Feb 10, 2020
THIS IS FOR A 2009 TOYOTA HIGHLANDER HYBRID LIMITED WITH ABOUT 142000 MILES. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND IS NOT ABUSED IN ANY WAY. ALL MAINTENANCE ARE UP TO DATE WITH THE MAJOR TIMING KIT REPLACED MOST RECENTLY AT ABOUT 140000. WHILE DRIVING THE VEHICLE ON NORMAL ROADS (SOMETIMES HIGHWAY, SOMETIME CITY ROADS), I GET THREE WARNINGS THAT POP UP AT THE CENTER SCREEN BETWEEN THE AIR VENTS; 1) CHECK ABS, 2) CHECK BRAKE SYSTEM, AND 3) BRAKE MALFUNCTION. FOR THE FIRST TWO WARNINGS, IT IS FOLLOWED BY "HAVE YOUR VEHICLE CHECKED BY DEALER." BUT, FOR THE THIRD WARNING, IT IS ACCOMPANIED BY "STOP THE VEHICLE IN A SAFE PLACE IMMEDIATELY AND CONTACT DEALER." THESE WARNINGS ALSO CORRESPOND TO THREE LIGHTS THAT POP UP BY THE SPEEDOMETER; 1) VSC, 2) ABS, AND 3) BRAKE. THE LIGHTS STAY ON FOR TWO TO THREE DAYS AT A TIME AND THEN WILL GO AWAY WITHOUT ANY REASONABLE EXPLAINATION. THIS HAPPENS ABOUT EVERY OTHER WEEK. I WAS UNABLE TO BRING IT TO A DEALERSHIP WHEN THE LIGHT IS ON AS I LIVE VERY FAR AWAY FROM THE DEALERSHIP. WHEN I CALL AND DESCRIBE THE WARNINGS, I AM TOLD THAT THIS MAY BE A PROBLEM WITH THE ACTUATOR AND IT IS COMMON. THE DEALER ESTIMATED THE COST TO BE AROUND $3500. I DID A QUICK SEARCH ONLINE AND FIND THAT THIS IS A COMMON PROBLEM AMONG SAME GENERATION HIGHLANDERS. I SHOULD NOT HAVE TO PAY FOR THIS AND THE MANUFACTURER NEEDS TO GET THE VEHICLE RIGHT. I FEEL UNSAFE DRIVING THIS VEHICLE WITH THE UNCERTAINTY OF BEING ABLE TO STOP SAFELY WHEN NECESSARY. I UNDERSTAND THAT TOYOTA HAD A RECALL ON THE BRAKE SYSTEM FOR THE PRIUS AND CAMRY, BUT DID NOT INCLUDE THE HIGHLANDER. THEY SHOULD HAVE SINCE THIS IS A SAFETY PROBLEM THAT IS COMMON WITH THE FIRST AND SECOND GENERATION HIGHLANDERS. PLEASE GET TOYOTA TO TAKE RESPONSIBILITY BEFORE AN ACCIDENTS OCCURS. BRAKES ARE AN IMPORTANT SAFETY FEATURE THAT SHOULD NOT BE COMPROMISED.
Sep 07, 2019
EXTERIOR LIGHTING
2 complaints
THE LIFE SPAN OF MY HEADLIGHTS AND HIGH BEAM IS VERY SHORT. I CHANGE THE BULBS AND AFTER 2-3 WEEKS, THEY STOP WORKING.
Jan 12, 2020
CONDENSATION OCCURS INSIDE THE TAIL LIGHTS ASSEMBLY WHEN CAR WASHING DURING COLD WEATHER. CONDENSATION IS ALSO DEVELOPED INSIDE THE TAIL LIGHTS WHEN THE TEMPERATURE GETS LOW. *CW
Jan 28, 2010
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE HESITATED, AFTER A BRIEF DELAY, THE ACCELERATOR ENGAGED CAUSING THE VEHICLE TO LUNGE FORWARD. ALSO, THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE INSTRUMENT PANEL CONTINUOUSLY FLICKERED AND THE DRIVER'S SIDE BRAKE LIGHT WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THEY WERE NOT ALLOWED TO TOUCH THE VEHICLE AND CONTACTED AN INVESTIGATOR TO DIAGNOSE THE FAILURE. THE INVESTIGATOR WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 26,500. *TR
Apr 17, 2013
2009 TOYOTA HIGHLANDER WAS INVOLVED IN THE FLOOR MAT RECALL. WHEN VEHICLE WAS TAKEN TO DEALER AND CONSUMER WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THE FLOOR MATS WERE NOT TOYOTA FLOOR MATS. *KB THE CONSUMER STATED AT TIMES THE VEHICLE WOULD NOT START. THE DEALER PERFORMED A DIAGNOSTIC TEST AND STATED THE BATTERY WAS WEAK. *JB
Apr 12, 2010
POWER TRAIN,ENGINE
2 complaints
T-SB-0201-11 FROM TOYOTA STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECTED TO HAVE MY VEHICLE REPAIRED ON MY OWN JUST SO I WOULDN'T HAVE TO WORRY ABOUT THIS ISSUE HAPPENING TO ME OR MY WIFE, AND THUS BLOWING UP MY HIGHLANDER'S ENGINE CAUSING THOUSANDS OF DOLLARS IN DAMAGES. SEEMS PRETTY BAD THAT A RECALL CAN BE ISSUED FOR FLOOR MATS AND ACCELERATOR ISSUES, BUT NO RECALL IS ISSUED FOR THIS ISSUE WHICH CAN DRAIN THE OIL FROM YOUR ENGINE IN A MINUTE, BLOW UP YOUR ENGINE, AND THEN POSSIBLY WRECK YOUR VEHICLE. CONSUMER'S ENGINES ARE NOW BEING DESTROYED, AND THIS IS SHOWING UP IN DIFFERENT ONLINE FORUMS. I FEEL THAT THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE NEWER METAL ONES THAT THE TSB ADDRESSES. THEY SHOULD ALSO BE FORCED TO REIMBURSE ALL COSTS TO THOSE INDIVIDUALS THAT EITHER NEEDED TO HAVE THE REPAIR DONE, OR DECIDED TO PREVENTATIVELY HAVE THE REPAIR DONE ON THEIR OWN BEFORE THOSE PIPES BURST ON THEIR OWN. *TR
Apr 04, 2013
TOYOTA HAS ISSUED A T-SB-0201-11 WHICH STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS SHOULD HAVE BEEN HANDLED AS A RECALL VS. A T-SB WITH A DEFINED EXPIRATION DATE BECAUSE CONSUMERS ENGINES ARE BEING DESTROYED WHEN THIS 'SEEP' OCCURS. THIS HAPPENS WITH A MINUTE AND ALL OF THE ENGINE OIL IS LEFT ON THE ROAD AND THE ENGINE IS DESTROYED. IMAGINE A FAMILY WHO'S DRIVING ALONG THE HIGHWAY, THEIR ENGINE STOPS WORKING AND AN 18-WHEELER REAR ENDS THEM. THAT IS WHY THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE METAL ONES THAT THE T-SB ADDRESSEE. *TR
Mar 28, 2013
SUSPENSION
2 complaints
WHILE DRIVING VEHICLE, A SNAP WAS HEARD FROM THE REAR. UPON INSPECTION, THE REAR PASSENGER SWAY BAR LINK (JOINING THE SWAY BAR TO THE STRUT) WAS SNAPPED AT THE LOWER END. THIS LINK IS APPROXIMATELY 10 MM IN DIAMETER, NECKING DOWN TO 8 MM WITH A 1 MM RADIUS AT TRANSITION OF THE DIAMETERS. IT WAS OBSERVED THE FAILURE WAS NOT COMPLETELY IMMEDIATE AS APPROXIMATELY HALF THE DIAMETER WAS RUSTED. THE RUST HAD TWO DISTINCT ZONES; AN APPROXIMATE 3 MM LIGHTER YELLOW-BROWN REGION AT THE OUTER SIDE, AND A 1 MM DARK BROWN ZONE ON THE INNER SIDE SUGGESTING THE OUTER HAD BEEN FAILING FOR SOME TIME, THE INNER PROPAGATING MORE RECENTLY. FINAL FAILURE OF THE REMAINING PORTION WAS SUDDEN. UPON INSPECTION UNDER MAGNIFICATION, THE FAILURE BEGAN WITH SOME TYPE OF CRACK INITIATING AT THE ROOT OF THE FILLET, PROPAGATING DOWNWARDS AT AN APPROXIMATE 30 DEGREE ANGLE. BENDING OF THE 8 MM SECTION APPEARS TO HAVE BEEN CAUSED BY THE SUDDEN FINAL FAILURE OF THE SECTION. NO OTHER DAMAGE UNDER THE VEHICLE WAS FOUND RULING OUT THE FAILURE WAS NOT CAUSED BY ANY DRIVER. TOYOTA CORPORATE IN CALIFORNIA WAS CONTACTED (CASE # 1301222906) BUT THEY CLAIMED NO RECALL ON THIS PART OR ISSUES. THE PART APPEARS TO HAVE INSUFFICIENT FATIGUE STRENGTH OR THIS SPECIFIC LINK HAD A QUALITY ISSUE. THE PART IS IN MY POSSESSION AND AVAILABLE UPON REQUEST SHOULD FURTHER INVESTIGATION VIA SEM/EDX, OR OTHER IS HELPFUL. I ALSO CAN PROVIDE PICTURES UPON REQUEST. THIS FAILURE CONCERNS ME AS THE PART LINKS REAR SUSPENSION CONTROL AND IT FAILED SHORTLY PAST WARRANTY. *TR
Jan 28, 2013
2009 TOYOTA HIGHLANDER CLEARANCE BETWEEN BOTH REAR "SHOCK BASE PLATE" AND BOTH REAR TIRES ARE TOO CLOSE. EVERY TIME WHEN YOU HIT A "BUMP", BOTH REAR TIRES ARE HITTING THE "REAR SHOCK BASE PLATE". THIS WILL DAMAGE BOTH REAR TIRES AND CAUSE ACCIDENT !! DEFECTIVE ENGINEERING DESIGN !! TOYOTA SHOULD RECALL ALL HIGHLANDERS WITH THIS DEFECTIVE DESIGN !!! YOU DON'T WANT TO WAIT FOR AN ACCIDENT TO HAPPEN THEN MAKE A MANDATORY RECALL. THANKS FOR READING MY MESSAGE AND CONCERN OF SAFETY FOR ALL HIGHLANDER OWNERS. *TR
May 13, 2011
AIR BAGS,FORWARD COLLISION AVOIDANCE
1 complaint
My airbag light came on and I don't understand why the airbag light came on. I took it to a auto shop and they said I would have to take it to a Toyato dealer. Also, my emergency brake is all the way to the floor and it has never released. It will not release at all. It has been that way ever since I bought the vehicle.
Oct 20, 2024
SUSPENSION,SERVICE BRAKES
1 complaint
on 26/Jan/2022 i driving on highway suddendly the front wheel passanger side lock, luckily i quickly get off drive land to emergency land. The Brake Malfuntion light come up, i so scare, do not what happen. But i should do complaint about brake system on this vehicle. Thanks. Vu Dam.
Jan 31, 2022
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
3 TIMES OVER THE LAST MONTH, WHILE I WAS DRIVING MY VEHICLE, THE CAR SUDDENLY LOST POWER WHILE I WAS DRIVING ON THE HIGHWAY. ALL THE DASHBOARD LIGHTS FLASHED ON, CHECK ENGINE LIGHT AND WARNING LIGHTS ILLUMINATED. THE VEHICLE LOST POWER, THE ACCELERATOR WAS NOT WORKING, AND I WAS JUST BARELY ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD. CAR TURNED OFF AND WAS ABLE TO TURN BACK ON, NOW WITH ILLUMINATED CHECK ENGINE LIGHT AND CHECK HYBRID SYSTEM WARNING LIGHT ILLUMINATED. THIS IS A BIG SAFETY ISSUE AS THE CAR IS LOSING POWER IN THE MIDDLE OF THE ROAD WHILE MY FOOT IS ON THE ACCELERATOR. THE FIRST TIME THIS HAPPENED I WAS ABLE TO PULL A COUPLE CODES FROM THE CODE READER. CODES WERE: U0001 & U0100 THE SECOND AND 3RD TIME THIS HAPPENED THERE WERE NO CODES COMING UP ON THE CODE READER.
Nov 24, 2020
STEERING,SEATS
1 complaint
I KEEP MY CAR VERY GOOD IN MY LIFE . RECENTLY MY LIMITED HIGHLANDER 09 WITH 42.000 MILES START CLUNKING NOISE WHEN I MAKE A SLOW TURNING RIGHT , LEFT TO PARKING LOT AND EVERY WHERE WHEN I MAKE A TURN SLOWLY IT HAVE A CLUNKING SOUND. I THINK THAT I CAN PAY THE PART AND TOYOTA HAVE TO HAVE RECALL AND HELP ME TO FIX IT . IT IS DEFECT FROM TOYOTA.
Jan 13, 2020
STRUCTURE,SEATS,SERVICE BRAKES
1 complaint
I WAS SOLD OVER INTERNET BY VANDERGRIFT TOYOTA OF ARLINGTON,TX A FALSELY ADVERTISED 2009 TOYOTA HIGHLANDER,THAT WAS DELIVERED TO ME IN SAN ANTONIO, TX IN ENCLIMATE WEATHER AND WHILE I WAS IN A FULL BODY BRACE, I HAD TOLD THEM OF WEATHER, AND WAS IN DOWN POUR WHEN THEY DELIVERED, I WAS UNABLE TO EXAMINE CAR IN MY CONDITION AND WEATHER TILL NEXT MORNING. CAR HAD BEEN WRECKED, HAD SILT IN REAR TAIL LIGHTS, I TRIED TO HAVE DEALERSHIP FIX IT, BY TAKING CAR BACK TO THEM, I DID NOT HV ANOTHER CAR. THE CONDITIONS OF THE CAR WERE NEVER DISCLOSED, I DID NOT RECEIVED A BUYERS GUIDE, ONLY A BLANK SALES CONTRACT WITH MY NAME, CAR MAKE AND MODEL AND VIN WITH PRICE PAID. I HV REPEATEDLY TRIED TO RESOLVE MATTER, DEALER HAS LIED REPEATEDLY AND BILLIGERENT. I HAVE CALLED OWNERS OF DEALERSHIP, BERKSHIRE HATHAWAY, THEY DEFER TO DEALER, DEALER HAS DONE NOTHING, I HAVE TRIED TO TELL PEOPLE AT BERKSHIRE HATHAWAY THIS IS SOMETHING A DEALER HAS DROPPED ON ME, WHO ARE AND REPRESENT THE BERKSHIRE HATHAWAY BRAND, I TOLD BH, I WOULD PERSUE AND SEEK TO EXPOSE TO AUTHORITATIVE ENTITIES, AND PRESS,THEY HAVE DONE NOTHING. I HAVE ALSO FILED A PENDING COMPLAINT WITH TEXAS DMV. I ALSO HAVE ACCORDING TO USE TITLE 18 2511 (2)(D), RECORDED CONVERSATIONS WITH DLRSHIPS USED SALES MNGR, GENERAL MNGR/PARTNER, AND BERKSHIRE HATHAWAY, AND PREVIOUS OWNER WHO TOLD ME WHEN CAR TRADED IN, DLR SD WOLD NOT KEEP DO TO MILES AND AGE, WD GO TO WHOLES AUCTION. I ALSO HV SCREEN SHOT WHERE DEALER CONTINUED TO ADVERTISE CAR FOR SALE AT REDUCED PRICE 12 DAYS AFTER INITIAL DEPOSIT AND OVER A WEEK AFTER WIRE TRNSFER, AND 5 DAYS AFTER DELIVERY. OTHER, PROBLEMS INCLUDED COMPONENTS ADVERTISED OR OPTIONS NOT INCLUDED. TOYOTA TOW PKG, TURNED OUT TO BE UHAUL HITCH BOLTED ON, NO WIRING TO EVEN COONECT TO BRAKES, AND NO ADDITIONAL RADIATOR/FANS/ TO AID IN HAULING /TOWING, AND NO STELLITE RADIO AS ADVERTISED. ORIGINAL AD PHOTOS FAKED
Aug 12, 2018
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
REAR DOOR MOTOR LIFT NOT WORKING
Dec 23, 2015
UNKNOWN OR OTHER,ENGINE
1 complaint
AUGUST 6, 2015 I WAS DRIVING NORTHBOUND ON HWY 45. AFTER ABOUT 20 MINUTES ON THE ROAD MY 2009 TOYOTA HIGHLANDER BEGAN TO SMOKE, THE OIL PRESSURE WARNING LIGHT CAME ON AND I PULLED OVER TO THE SIDE OF THE ROAD. WITHIN A FEW MINUTES, BLACK SMOKE WAS POURING OUT FROM UNDERNEATH THE HOOD. WITHIN ANOTHER MINUTE OR TWO THE SUV WAS ON FIRE AND SOON THE FRONT HALF WAS COMPLETELY ENGULFED IN FLAMES. I THOUGHT IT WOULD EXPLODE. TWO MILWAUKEE FIRE DEPARTMENT TEAMS ARRIVED AND EXTINGUISHED THE FIRE. THANK GOD NO ONE WAS HURT AND MY CHILDREN WERE NOT IN THE CAR. ACCIDENT REPORT BMZ14XN WAS FILED WITH MILWAUKEE COUNTY. PRIOR TO THE FIRE THAT TOTALED THE HIGHLANDER, AN EMERGENCY REPAIR WAS MADE TO THE HIGHLANDER ON NOVEMBER 3, 2014. THAT NIGHT THE ENGINE BEGAN TO MAKE A STRANGE NOISE AND THE OIL WARNING LIGHT WENT ON. I PULLED INTO THE NEAREST AUTO REPAIR SHOP; THE TECH SAID IF I DROVE ANY FURTHER THE ENGINE WOULD HAVE BEEN SEVERELY DAMAGED BECAUSE THERE WAS NO OIL LEFT. THE ENGINE COOLANT PIPE SPRUNG A LEAK AND ALL OF THE OIL POURED OUT OF MY CAR. THAT WAS THE FIRST TIME MY HIGHLANDER LOST ALL OF ITS OIL BECAUSE OF A FAULTY OIL COOLANT PIPE- THE SECOND TIME IT RESULTED IN AN ENGINE FIRE. IN DECEMBER 2014 I RECEIVED A LETTER FROM TOYOTA STATING THEY REIMBURSE FOR REPAIRS RELATED TO LEAKING OIL OR ENGINE DAMAGE. TOYOTA DEALERS RECEIVED TECHNICAL SERVICE BULLETIN (TSB) #TSB-020-11 INDICATING THE REPLACEMENT PART SHOULD BE METAL; NOT RUBBER WHICH IS WHAT I HAD. I MENTIONED THE EMERGENCY REPAIR TWICE WHEN I WENT IN FOR SERVICE TO JACK SAFRO TOYOTA. NEITHER TIME DID A SERVICE TECH SUGGEST THAT THE OIL COOLANT PIPE BE CHECKED TO MAKE SURE IT WAS CORRECTLY REPAIRED. I BELIEVE THIS WAS A MAJOR OVERSIGHT ON THE PART OF THE SERVICE DEPARTMENT AND THAT TOYOTA SHOULD RECALL THE OIL COOLANT PIPE. THE FAULTY PART IS ON 2007-2010 HIGHLANDERS AND OTHER TOYOTA VEHICLES.
Sep 28, 2015
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
$7155 QUOTE TO REPLACE 2 ELECTRICAL HARNESSES. REASON: "WARNING: SRS AIRBAG CHECK. TAKE VEHICLE TO DEALER". THE JUNCTION BOX IS HIDDEN BEHIND THE DRIVER SIDE FRONT PANEL. THE PINS IN THE JUNCTION BOX BELONGING TO THE AIRBAG WIRING HARNESS (PART # 82141-48R51) THAT RUNS UNDERNEATH THE DASHBOARD WERE FRIED DUE TO ELECTRICAL SHORT (UNEXPLAINED). BECAUSE THE JUNCTION BOX ALSO BRINGS THE REAR WIRING HARNESS (PART # 82162-48D40 ) TO TAIL, HEADLINER, AND BACK OF THE VEHICLE, THIS MUST BE REPLACED AS WELL. I FEAR THAT THERE IS A MAJOR FLAW IN THE ELECTRICAL SYSTEM / SRS AIRBAGS OF THIS VEHICLE AND THE VEHICLE ELECTRICAL SYSTEM HAS EXPERIENCED PREMATURE FAILURE.
Sep 10, 2015
ELECTRICAL SYSTEM,WHEELS,UNKNOWN OR OTHER
1 complaint
THIS VEHICLE HAS AN ELECTRICAL PROBLEM, MOST MECHANIC SHOPS I TOOK IT WERE NOT ABLE TO FIND OUT THE NATURE OF THE PROBLEM. I'VE CHANGED THE BATTERY TWICE AND STILL EXPERIENCING THE SAME PROBLEM. AT THE HIGH WAY I NOTICED THE THAT THE TEMPERATURE OF THE ENGINE GETS HIGH, WHICH OBLIGED TO DRIVE IN A MUCH LOWER SPEED WITH THE FLASHERS ON WHICH ALWAYS INCREASES THE TRAFFIC SAFETY RISKS.
May 24, 2015
LATCHES/LOCKS/LINKAGES
1 complaint
DOOR LOCK ON FRONT DRIVER DOOR DOES NOT LOCK WHEN REMOTE OR DOOR BUTTON INSIDE CAR PRESSED. GIVES IMPRESSION DOOR IS LOCKING WHEN IT IS NOT. *TR
Oct 25, 2014
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
LEFT DRIVER'S DOOR ACTUATOR WORKS SOMETIMES WHEN PRESSING REMOTE CONTROL TO UNLOCK DOOR. LEFT REAR DOOR WORKS SOMETIMES WHEN PRESSING REMOTE CONTROL TO UNLOCK DOOR. *TR
Apr 08, 2014
STRUCTURE,VEHICLE SPEED CONTROL
1 complaint
AS MY WIFE CAME HOW WITH MY DAUGHTER, SHE PROCEEDED TO REVERSE THE CAR INTO OUR DRIVEWAY TO PARK THE CAR IN OUR GARAGE AS SHE NORMALLY DOES EVERYDAY. IN THE DRIVEWAY WAS ALSO MY CAR WHERE IT IS PARKED EVERYDAY. AS SHE WAS PROCEEDING TO GO BACK, THE CAR ALL OF A SUDDEN ACCELERATED ON ITS OWN AND TOOK OFF. SHE TRIED TO PRESS THE BRAKE BUT TO NO AVAIL. SHE CONTINUED TO PRESS THE BRAKE, HOWEVER THE CAR WOULD NOT STOP. SHE PROCEEDED TO HIT MY CAR AND DAMAGED BOTH CARS FROM FRONT TO BACK. HER CAR ON THE PASSENGER SIDE, AND MINE ON THE DRIVER SIDE. AFTER HITTING BOTH CARS, HER CAR PROCEEDED TO GO FURTHER BACK AND CRASH INTO THE HOUSE CAUSING MAJOR DAMAGE. THAT IS WHEN THE CAR ACTUALLY STOPPED. IT WAS AT THIS TIME THAT SHE WAS ABLE TO PUT THE CAR IN PARK AND TURN THE CAR OFF. BOTH CARS AND THE HOUSE NOW NEED MAJOR REPAIRS. MY DAUGHTER WAS SITTING IN THE BACK AT THE TIME OF THE INCIDENT. *TR
Aug 08, 2013
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
WHILE DRIVING DOWN THE EXPRESSWAY WITH THE FAMILY (50MPH), CHECK ENGINE LIGHT AND TRACTION CONTROL SUDDENLY TURN ON AND FLICKER ON AND OFF RANDOMLY. ENGINE POWER HESITATES. AT THE STOPLIGHT, CHECK ENGINE LIGHT CONTINUES TO TURN ON, AND OFF RANDOMLY, AS WELL AS TRACTION CONTROL LIGHT. ENGINE APPEARS TO BE STALLING AT TIMES, AND RPM BOUNCES BETWEEN 500-900. ACCELERATION WHEN PRESSING AGAINST GAS PEDAL RESULTS IN UNEVEN ACCELERATION. PULLED VEHICLE OFF TO THE SIDE, TURNED ENGINE OFF, AND EXAMINED VEHICLE. EXAMINED VEHICLE AND DO NOT SEE ANYTHING SUSPICIOUS. TURNED VEHICLE BACK ON, AND CHECK ENGINE LIGHT WITH TRACTION CONTROL OFF. MOMENTS LATER, LIGHTS TURN BACK ON. LIMPED VEHICLE BACK TO RESIDENCE VIA LOCAL ROADS. CONTINUED TO EXPERIENCE INTERMITTENT ON/OFF CHECK ENGINE LIGHT AND TRACTION CONTROL. AFTER ARRIVING AT RESIDENCE, PARKED VEHICLE AND PERFORMED ADDITIONAL EXAMINATION. NOTICED BURNING SMELL AT REAR BRAKE SHOES, POSSIBLY FROM TRACTION CONTROL HOLDING ON TO BRAKES. WILL BRING CAR TO DEALERSHIP ON 08/05/13 FIRST THING IN THE MORNING. *TR
Aug 03, 2013
SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT BELT WOULD NOT RETRACT AND BECAME JAMMED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE RETRACTION MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,520. THE CURRENT MILEAGE WAS APPROXIMATELY 68,674. THE VIN WAS UNAVAILABLE. *TR
Mar 05, 2013
SUSPENSION,TIRES
1 complaint
COMPLAINANT HAD TO REPLACE THE ORIGINAL BRIDGESTONE TIRES (245/55R19) ON A 2009 TOYOTA HIGHLANDER LTD AFTER 20,679 MILES. TREAD WEAR WAS BELOW 3/32'S. TOYOTA WOULD NOT WARRANT OR PARTICIPATE IN THE REPLACEMENT COSTS. BRIDGESTONE OFFERED TO SPLIT THE COST OF REPLACING THE FOUR TIRES WITH THEIR DUELER H/L (P245/55R19) WHICH I ACCEPTED ON APRIL 20, 2010. MY COST WAS $491.32. THE REPLACEMENT TIRES AFTER 9 MONTHS AND 17,011 MILES HAVE 5/32'S WEAR. HOWEVER, WITH THAT TIRE WEAR, THE HIGHLANDER IS UNSAFE TO DRIVE WHEN THERE IS FROST/SNOW/RAIN/ICE ON THE ROAD. THE VEHICLE LOOSES TRACTION AND IS UNCONTROLLABLE AS IT SLIDES THROUGH INTERSECTIONS. AGAIN, THE TOYOTA DEALERSHIP REFUSED TO WARRANT OR PARTICIPATE IN THE TIRE REPLACEMENT COSTS. BRIDGESTONE HAS OFFERED TO SPLIT THE COST TO REPLACE THE TIRES. THIS WOULD AMOUNT TO AN ADDITIONAL $500 (EST.) TO REPLACE TIRES THAT DO NOT WEAR PROPERLY. HOW CAN PAYMENTS OF APPROXIMATELY $1,000 FOR EIGHT TIRES THAT PROVIDE PREMATURE AND UNSAFE TIRE WEAR BE JUSTIFIED? THE VEHICLE IN ITS CURRENT CONDITION, IS A HAZARD ON THE ROAD AND UNSAFE TO DRIVE. TIRE WEAR IS PREMATURE. THE HIGHLANDER SHOULD BE RECALLED FOR A FREE FOUR WHEEL TIRE REPLACEMENT AND ALIGNMENT. UPDATED IVOQ 01/26/12 *TR
Jan 02, 2012
TIRES,WHEELS
1 complaint
OUR CAR HAS 17,000. MILES AND TURNS OUT THE TIRES ARE BARE IN SPOTS AND THE CAR HYDROPLANED AND SKIDDED AND WOULD NOT HOLD THE ROAD IN A LIGHT SNOWSTORM. WE OFTEN SKIDDED RIGHT INTO ONCOMING TRAFFIC. WE HAVE DRIVEN MANY SUVS OVER THE YEARS -WE ARE 69- AND NEVER HAD A PROBLEM. TOYOTA EMAILED TO US THAT THE TOYO A20 P245/55R19 OPEN COUNTRY TIRES THE CAR CAME WITH ARE NOT MEANT FOR DRIVING IN SNOW. WE LIVE IN VT AND THE CAR WAS SOLD TO US AS AN ALL WHEEL DRIVE CAR FOR DRIVING IN SNOW. I HAVE LOOKED AT THE INTERNET AND OTHERS HAVE HAD THE SAME PROBLEM WITH THESE TIRES. I FEEL THERE SHOULD BE A RECALL ON THEM BEFORE SOMEONE IS KILLED. MY SON JUST PURCHASE A NEW HIGHLANDER AND I WORRY HIS TIRES ARE THE SAME. *TR
Nov 16, 2011
CHILD SEAT
1 complaint
SUNSHINE KIDS RADIAN XTSL LATCH LOOSENS ITSELF. TWO TIMES I'VE GONE TO PUT MY 2 YEAR OLD INTO HER SEAT AND THE LATCH HAS HAD AT LEAST 2 INCHES OF SLACK!! PLEASE FIX THIS!! (RELATED VEHICLE INFORMATION: MODEL YEAR=2009, MAKE=TOYOTA, MODEL=HIGHLANDER). *TR
Nov 04, 2010
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,SEAT BELTS,VEHICLE SPEED CONTROL,WHEELS,SEATS
1 complaint
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE SUSPENSION WAS LOOSE AND THE BRAKING SYSTEM WOULD NOT OPERATE PROPERLY. THE BRAKES WOULD GO TO THE FLOORBOARD WHEN DEPRESSED. THE BRAKES WOULD NOT ENGAGE INTERMITTENTLY WHEN DEPRESSED. THE CONTACT STATED THAT THE DRIVER'S SEAT WOULD NO LONGER MOVE BACKWARD, AND WAS POSITIONED ENTIRELY TOO CLOSE TO HE STEERING WHEEL. THE CONTACT STATED THERE WAS LITTLE ROOM FOR MOVEMENT WHEN DRIVING. THE VEHICLE WAS TAKEN TO FOUR SEPARATE DEALERS AND THE CONTACT WAS TOLD THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 6,500. THE CONSUMER STATED WHEN SHE REALIZED A POLICE OFFICER WAS BEHIND SHE ATTEMPTED TO STOP, THE VEHICLE CONTINUED TO ACCELERATE AND THE BRAKES COLLAPSED VERY LOW TO THE FLOOR. THE CONSUMER HAD TO PUMP THE BRAKES TO SLOW THE VEHICLE DOWN. THE CONSUMER ALSO STATED THE LUG NUTS BROKE ON THE FRONT DRIVER SIDE WHEEL. THE CRUISE CONTROL WAS INOPERATIVE, AND THE ENGINE HAD A SLIGHT TICKING SOUND AND THE ROTORS WERE RUSTING. UPDATED EVOQ 12/23/10 THE CONSUMER STATED THE SEAT BELT WRAPPED TIGHTLY AROUND HER THROAT. THE FRONT WHEEL WAS LOOSE, THERE WAS A WHINING NOISE COMING FROM THE VEHICLE. WHEN THE CONSUMER ATTEMPTED TO ACCELERATE THE VEHICLE WOULD STALL, THE CRUISE CONTROL NO LONGER WORKED. THE ACCELERATOR PEDAL NO LONGER STAYS IN PLACE AND THE STEERING WHEEL TURNED IN DIFFERENT DIRECTIONS. UPDATED 07/07/11. *JB
Aug 23, 2010
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED FOUR TIMES. THE CONTACT STATED THE REPAIRS WERE MADE BY AN AUTHORIZED DEALER AND THE UNIT WOULD WORK FOR A SHORT TIME BEFORE FAILING AGAIN. IN ADDITION, THE DOOR LOCKS WOULD FAIL INTERMITTENTLY. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO THE FAILURE OF THE AIR CONDITIONING UNIT. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE MILEAGE WAS 4,624.. UPDATED 11/22/10 *BF THE CONSUMER STATED THE CD PLAYER, DOOR AND HATCH LOCKS FAILED. THE CONSUMER HAS SINCE RECEIVED A 2010 REPLACEMENT VEHICLE. UPDATED 11/23/10
Aug 03, 2010
FUEL SYSTEM, GASOLINE
1 complaint
AS PUBLISHED BY MEDIA, MY 2009 TOYOTA HIGHLANDER WAS SUBJECT TO A RECALL BY TOYOTA DUE TO RECENT ACCIDENTS MAKING THE CAR ACCELERATE DUE TO (APPARENTLY) STUCK-UP GAS PEDAL). I CALLED UP COBB COUNTY TOYOTA IN KENNESSAW GA TO CONFIRM IF I NEED TO BRING MY CAR BACK TO THEIR SERVICE CENTER. THEY SAID "YES" AND THE ONLY THING THAT THEY WOULD BE CHECKING IS MY CAR'S FLOORMATTING, WHICH WOULD TAKE THEM ONLY A COUPLE OF MINUTES. MY CONCERN IS THAT WHAT IF IT IS NOT ONLY THE FLOORMATTING THAT MAKES THE GAS PEDAL STUCK UP AND TRIGGER UNCONTROLLABLE ACCELERATION OF MY CAR. EVEN IF I HAVE MY CHECKED BY THEM JUST FOR THAT DECLARED DEFECT, I AM STILL IN DANGER OF DRIVING AN UNSAFE CAR. I DO HOPE FULL-BLOWN INVESTIGATION BE MADE BY YOUR AGENCY AS TO WHAT IS THE REAL AND ROOT CAUSE OF THE ENGINE PROBLEM. MANY CONSUMERS WERE ALREADY ATTESTING THROUGH MEDIA THAT IT WAS NOT THE FLOORMATTING IMPEDIMENT THAT CAUSES THE SUDDEN ACCELERATION. PLEASE HELP US BE SAFE USING THIS CAR OR MAKE A DRASTIC ACTION TO OBLIGE TOYOTA TO EXAMINE THOROUGHLY THE CAUSE AND MAKE PERMANENT SOLUTIONS TO IT TO KEEP US AT PEACE USING THE CAR. WE HAVE BEEN CONSISTENTLY A TOYOTA CAR OWNERS SINCE 1980'S AND THIS IS THE FIRST SERIOUS PROBLEM THAT WE HAVE ENCOUNTERED. I WITH YOUR AGENCY'S HELP, WE PRAY THAT WE ARE IN SAFE HANDS WITH OUR CARS. IF THERE WOULD BE NO SAFETY ASSURANCE, I AM TAKING A RISK EVERY TIME I DRIVE MY CAR. *TW
Jan 28, 2010
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
2009 TOYOTA HIGHLAND HAD BEEN DRIVED FOR ABOUT 10 MINUTES, PARKED, LOCKED AT 7:25 AM ON JAN 22, 2010. APPROXIMATELY 20 MINUTES LATER A 6TH FT HIGH FLAMES WERE DISCOVERED BY THE OWNER COMING FROM THE ENGINE. SOMEONE HAD ALREADY REPORTED THE FIRE AND THE FIRE DEPARTMENT RESPONDED BY 7:50 AM.*CW
Jan 27, 2010
POWER TRAIN,EQUIPMENT
1 complaint
MY 2009 TOYOTA HIGHLANDER WITH KEYLESS START ALLOWS THE VEHICLE TO SHUT OFF WHEN NOT IN PARK AND THE VEHICLE STARTS MOVING. IT ALSO WILL TURN OFF IN REVERSE, OR NEUTRAL AND WILL TURN BACK ON IN NEUTRAL AND WILL ALSO TURN OFF IN DRIVE. THIS DOES NOT FEEL SAFE AND SHOULD BE IMMEDIATELY INVESTIGATED. THE VEHICLE SHOULD HAVE TO BE IN PARK TO TURN OFF AND START LIKE ALL OTHER CARS WITH KEYS TO START THE VEHICLE. LOCAL DEALER INVESTIGATED BUT SAID ALL KEYLESS START VEHICLES OPERATE THIS WAY AND DIDN'T INDICATE THERE WAS A FIX TO THE SITUATION. *TR
Aug 05, 2009
Frequently Asked Questions
How many problems does the 2009 TOYOTA Highlander have?
The 2009 TOYOTA Highlander currently has 134 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2009 TOYOTA Highlander?
The most common problems reported for the 2009 TOYOTA Highlander are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2009 TOYOTA Highlander problem data come from?
All problem and complaint data for the 2009 TOYOTA Highlander comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - TOYOTA Highlander
2025 Problems
2024 Problems
2023 Problems
2022 Problems
2021 Problems
2020 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
2008 Problems
2007 Problems
2006 Problems
2005 Problems
2004 Problems
2003 Problems
2002 Problems
2001 Problems
2000 Problems
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