2010 TOYOTA Highlander Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
235
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
32 complaints
The contact owns a 2010 Toyota Highlander. The contact stated that while driving 40 MPH, the vehicle lost automotive power and started to drift to the right side of the road. The brake pedal was depressed, and the vehicle was able to come to a complete stop. The contact mentioned she waited for AAA for roadside assistance. The vehicle was towed to an independent mechanic, where it was diagnosed alternator needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure but offered no assistance. The failure mileage was approximately 185,420.
Apr 11, 2025
THE REAR HATCH GIVES A CHIME AND SAYS IT IS OPEN WHEN IT IS CLOSED. THIS IS A 2010 HIGHLANDER AND I SEE THAT THERE ARE MANY COMPLAINTS ABOUT THIS ONLINE. THIS IS A SAFTEY ISSUE BECAUSE YOU NEVER KNOW IF IT IS ACTUALLY OPEN OR IF IT ACTUALLY CLOSED BUT JUST CHIMING FOR NO REASON. IT HAPPENS VERY INTERMITTENTLY, BUT OFTEN WHEN GOING OVER A BUMP BUT OTHER TIMES THERE IS NO PATTERN, IT JUST HAPPENS SOMETIMES AND NOT OTHERS. IT HAPPENS WHEN STATIONARY AND WHEN MOVING. IT HAS BEEN HAPPENING FOR A COUPLE OF YEARS AT LEAST.
Aug 29, 2020
DOOR AJAR RADOMLY COMES ON FOR BACK REAR DOOR LIFTGATE HAPPENS WHILE DRIVING
Aug 09, 2020
DOOR SENSOR BROKEN. GOES ON AND OFF REPEATEDLY WHILE IN MOTION ON STREET AND HIGHWAY SPECIALLY WHEN MAKING TURNS REGARDLESS OF SPEED. HAPPENS MORE FREQUENTLY ON HOT DAYS. IT HAS BEEN A LONG TERM PROBLEM AND WOULD COST TOO MUCH MONEY TO FIX. THIS SHOULD BE MANUFACTURER'S RESPONSIBILITY. I'VE FOUND SIMILAR COMPLAINTS ONLINE INCLUDING VIDEOS ON YOUTUBE DEMONSTRATING THE PARTICULAR 2010 TOYOTA HIGHLANDER ISSUE. *TR
Jun 08, 2020
REAR HATCH SENSOR / DOOR AJAR DEFECT REAR DOOR (HATCH) AJAR WARNING LIGHT, INTERIOR LIGHTS AND WARNING SOUND (BING!) COME ON (OFTEN SEVERAL TIMES PER SECOND, AS IF FLASHING) WHENEVER BRAKING, TURNING, OR ON UNEVEN SURFACE. NOT ONLY IS IT ANNOYING, THE LEVEL OF DISTURBANCE IS SEVERELY DISTRACTING AND NECESSITATES TAKING EYES OFF THE ROAD TO CHECK THE ALARM. ON A LONG TRIP THIS CAUSES DANGEROUS LEVELS OF AGGRAVATION. MULTIPLE USERS HAVE EXPERIENCED THIS. I REQUEST THAT A RECALL BE ISSUED REQUIRING TOYOTA TO REMEDY THIS, REGARDLESS OF WARRANTY STATUS, BECAUSE OF THE SAFETY ISSUES DUE TO THE HIGH LEVELS OF AGGRAVATION EXPERIENCED BY THE USERS.
Mar 05, 2020
+ 27 more complaints for this component
VISIBILITY/WIPER
28 complaints
SUN ROOF GLASS EXPLODED WHILE DRIVING ON A HIGHWAY AT ABOUT 60 TO 65 MILES PER HOUR. WE HAD THE SUN SHADE CLOSED SO WE DID NOT KNOW THE SUN ROOF GLASS HAD EXPLODED. PULLED OFF THE ROAD, NO OTHER CAR OR TRUCK WAS NEAR US, AND DISCOVERED THE SUN ROOF GLASS HAD EXPLODED AND GLASS WAS PREVENTED FROM ENTERING THE PASSENGER COMPARTMENT BECAUSE THE SHADE WAS CLOSED. WENT TO A TOYOTA DEALER ABOUT 10 MILES AWAY AND THEY SAID IT WAS PROBABLY CAUSED BY A ROCK. I SAID NO ONE WAS NEAR US, FRONT OR BACK, AND THEY SAID WE MIGHT HAVE HAD A CHIP IN THE SUN ROOF GLASS FROM BEFORE THIS HAPPENED. IT WAS A NICE DAY, NO RAIN, NOT TOO HOT, AROUND 65 DEGREES, COMFORTABLE, SUN WAS OUT. THEY TAPED THE GLASS THAT WAS STILL TOGETHER SO WE COULD DRIVE HOME AND HAVE IT REPAIRED. THEY DID NOT HAVE THE GLASS AND WOULD TAKE SEVERAL DAYS. THIS HAPPENED IN JULY, 2012.
Oct 20, 2017
THE FRONT SIDE WINDOW GLASS IS INOPERATIVE DUE TO BROKEN WINDOW MOUNTING TAB. I HAD TO DISCONNECT THE POWER TO THE WINDOW MOTOR SO IT CAN'T BE USED. AS FAR AS I'M CONCERNED IT'S A SAFETY ISSUE IF OPERATED WHILE DRIVING, THE WINDOW COMES OFF TRACK AND GETS COCKEYED.
Mar 16, 2017
THE DRIVER'S SIDE VISOR WILL NOT STAY UP FLUSH WITH THE CEILING OF THE VEHICLE. THE VISOR HANGS AT ABOUT A 45 DEGREE ANGLE AND BLOCKS VISIBILITY WHILE DRIVING. MY HUSBAND IS UNABLE TO DRIVE THE CAR SAFELY AND IS AN AVERAGE HEIGHT MAN OF ABOUT 6 FEET TALL. *TR
Jan 31, 2017
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR PASSENGER SIDE WINDOWS FAILED TO CLOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V689000 (VISIBILITY) AFTER THE FAILURE WAS EXPERIENCED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE UNKNOWN AREAS WERE LUBRICATED, BUT THE FAILURE PERSISTED. THE DEALER DID NOT INSPECT OR REPLACE THE PWM CIRCUIT BOARD; HOWEVER, THE REMEDY DID NOT PREVENT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Dec 03, 2015
DRIVER SIDE SUN VISOR WON'T STAY IN UP POSITION. HANGS DOWN IN VISION LINE OF DRIVER TALLER THAN 5'. THE REPAIR WILL COST CLOSE TO $200!
May 24, 2015
+ 23 more complaints for this component
SERVICE BRAKES
25 complaints
When traveling a slow speeds (less than 15 mph) and needing to stop, the brakes are pressed but do not respond. This has happened on several occasions and has caused two separate accidents where the Highlander has failed to stop and it runs into the car in front. After the first accident, we looked for recalls (2015) and there were none for any model Toyota for brakes or brake systems. We brought the car in to the mechanic and had all the brakes and pads replaced, although they said nothing was wrong with the shoes nor pads. Now, years later, another accident in the exact same way. Luckily, due to the slow speed, no one was hurt but this is definitely a problem with the car. There have never been any warning lights, or sounds that would indicate an issue.
Jan 17, 2024
Affected by the faulty Brake Actuator & Accumulator on 2010 Toyota Highlander Hybrid. Brake malfunction and ABS disabled lights popped up on my Multi-Information Display. This issue disables ABS & VSC systems, which therefore makes this a safety hazard. Upon doing research, I have concluded that many complaints about this specific "Brake actuator & accumulator" have been issued. In the past, Toyota has provided a "Customer Support Program" which expired in 2020, but this does not help current owners like myself, who are stuck with this problem.
Jan 05, 2024
On approx. October 19, 2023 my vehicle started showing 4 error messages on the display: Brake Malfunction, Check ABS, Check VSC System, and Check Brake System. At the same time, these 5 warning lamps became illuminated: Brake System Warning Light and Warning Buzzer (Red), Brake System Warning Light (Yellow), Master Warning Light (Yellow), ABS Warning Light (Yellow), and SLIP Indicator (Yellow). A car repair technician obtained the following error codes from the vehicle in a diagnosis: C1391 (Abnormal Leak in Accumulator). I was informed that the VSC (vehicle stability control) safety feature of the vehicle is disabled while the error codes and messages are present. Toyota previously issued a customer support bulletin (No. POL19-06) on June 6, 2019, titled "Customer Support Program ZKC: Certain 2008-2010 Model Year Highlander Hybrid Vehicles Coverage for Brake Actuator Assembly and Brake Booster Pump Assembly". In the bulletin, Toyota acknowledged that its 2008-2010 Highlander Hybrid models had "certain internal malfunctions of the Brake Actuator Assembly". Affected error codes include C1391 and C1253, among others. Affected warning lamps consists of all 5 of the warning lamps that were illuminated in my vehicle. Affected parts include 04008-26448 (Actuator Assy, Brake w/ Fluid) and 04008-51148 (Pump Kit, Brake Booster w/ Accumulator). Instead of issuing a recall for this hazardous defect, Toyota opted to offer "Customer Support Program ZKC". The malfunction that manifested my vehicle is not eligible for this program. Toyota should issue a proper recall to address this safety hazard.
Oct 24, 2023
1. When braking vehicle accelerates for 1 to 2 seconds. 2. I believe safety is at risk for driver, passengers or people close to accelerating car. 3. This has not been confirmed with dealer. 4. Multiple inspections but not for this problem. 5. No warning has ever appeared on any visible car system. Problem has existed for over one year. 2010 Toyota Highlander Platinum Hybrid 4WD
Aug 21, 2023
The brake actuator (4405048320) and brake booster pump (4707048020) malfunctioned. The ABS warning came on the display, as well as a warning saying “Brake Malfunction: pull over car immediately.” The traction control light, ABS light, warning light, and parking brake light also came on. The computer code was C1391. This controls the brakes and anti-lock brake system. This is a serious and known safety issue. It is well-documented online, and in 2019 Toyota acknowledged this widespread issue with a Customer Support Program ZKC. However, this program only applied for a limited time, and since then more vehicles have had this same issue with faulty parts. Even vehicles under 150,000 miles no longer qualify for free replacement despite this being a known and widespread issue.
May 03, 2023
+ 20 more complaints for this component
STEERING
19 complaints
There is a clunk noise in the steering column On bumpy roads
Jan 26, 2023
THE STEERING WHEEL CAME OFF WHILE DRIVING.
Sep 23, 2020
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AND MAKING RIGHT TURNS, THERE WAS AN ABNORMAL CLUNKING SOUND ON THE DRIVER'S SIDE FRONT OF THE VEHICLE. ADAMS TOYOTA KANSAS CITY LOCATED AT 501 NE COLBERN RD, LEE'S SUMMIT, MO 64086, (816)358-7600, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Sep 21, 2020
THERE IS A CLUNKING NOISE WHEN TURNING AT LOW SPEED AND AFTER INSPECTING THE CV JOINT, I REALIZED THIS IS NOT A CV JOINT PROBLEM. UPON FURTHER RESEARCH, I NOW REALIZE THIS NOISE IS ASSOCIATED WITH THE "INTERMEDIATE STEERING SHAFT" WHICH NEEDS TO BE REPLACE.
Sep 15, 2020
WHILE DRIVING AT LOW SPEEDS THERE IS A POPPING NOISE IN THE STEERING COLUMN. THE STEERING WHEEL CAN BE TURNED SLIGHTLY LEFT OR RIGHT AND THE NOISE IS HEARD.
Aug 15, 2019
+ 14 more complaints for this component
VEHICLE SPEED CONTROL
14 complaints
AS I SLOWLY PULLED INTO A PARKING SPACE, THE HIGHLANDER SUDDENLY ACCELERATED QUICKLY, JUMPED THE CONCRETE PARKING STOP AND SLAMMED INTO A RETAINING WALL. IT HAPPENED VERY QUICKLY AND UNEXPECTED. I AM ORIGINAL OWNER. THE VEHICLE HAS 56000 MILES AND HAS BEEN SERVICED ONLY BY THE DEALER. THE VEHICLE WAS DRIVABLE AND WAS TAKEN IMMEDIATELY TO THE DEALER FOR 2 DAYS TO INSPECT THE SYSTEMS. BECAUSE OF THE AMOUNT OF DAMAGE, THE REPAIR SHOP GOT THE VEHICLE IN IMMEDIATELY AND ESTIMATE REPAIRS AT $10,000. I AM VERY FRIGHTENED OF THIS VEHICLE RIGHT NOW AS ANOTHER INCIDENT LIKE THIS COULD PRODUCE MUCH WORSE RESULTS.
Feb 01, 2017
ACCELERATOR MOVED TO FULL SPEED AS BACKING UP BEGAN. AUTO PLOWED 110 FEET FULL SPEED THROUGH PLANTS AND TREES, COMING TO A STOP BY SOME TREES. CAR WAS PARKED ON PRIVATE DRIVEWAY. DRIVER SLIGHTLY INJURED. REAR END CAR DAMAGE IS $6,000+.
Jan 09, 2016
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE IN REVERSE THE VEHICLE SUDDENDLY ACCELERATED AND THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT IN ORDER TO STOP THE VEHICLE, THE ENGINE HAD TO BE TURNED OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
May 27, 2014
ON JULY 8 2010, MY 2010 TOYOTA HIGHLANDER HAD SUDDEN ACCELERATION PROBLEM WHEN I STOPPED AND BRAKED FOR THE TRAFFIC LIGHT. THIS HIGHLANDER HAS ONLY ABOUT 6,600 MILES ON IT AND IT NEVER HAD THE SUDDEN ACCELERATION PROBLEM BEFORE. THE DEALER HAD INSTALLED THE RECALL FIXES. UPDATED 07/19/10*BF UPDATED IVOQ 07/21/10.*JB *TR
Jul 10, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING 15- 20 MPH, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE ACCELERATED WITHOUT WARNING. HE REMOVED HIS FOOT FROM THE BRAKE AND CHECKED TO MAKE SURE HE WASN'T APPLYING THE ACCELERATOR, AND HE WASN'T, SO HE PRESSED THE BRAKE PEDAL AGAIN AND THE VEHICLE ACCELERATED AGAIN. IN ORDER TO STOP THE VEHICLE, THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE COULD NOT BE DETERMINED. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS NOT REPAIRED.. THE CURRENT AND FAILURE MILEAGES WERE 8,200. THE CONSUMER STATED ONCE HE STOPPED, HE PUT THE VEHICLE IN REVERSE AND THEN USED THE BRAKE TO STOP. THE BRAKE PEDAL THEN WORKED EFFECTIVELY. UPDATED 09/13/10*JB
Jul 08, 2010
+ 9 more complaints for this component
ENGINE
12 complaints
The engine failed and locked up. Maintenance is completed every 3-4 months on schedule. There was no oil or water. Car was towed to a mechanic.
Jan 31, 2024
Driving with small child daughter in suv, after getting car wash and ice cream, got on highway then got off…never any oil or engine lights illuminating ever. Smoke coming from front and tire areas. Other people in cars staring and pointing at our suv! Very scary! Oil leaking from front passenger area all over ground trailing. Pulled over! Pulled dip stick it was bone dry. Still no oil light! No engine light! Conrad’s shop looked at it got estimate it is the Toyota oil cooler line that failed that soooo many ppl have had but there’s no recall yet from Toyota seriously dangerous and horrible! Suv only has 86000 miles on it!
Jun 16, 2022
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING APPROXIMATELY 30-40 MPH, THERE WAS AN ABNORMAL NOISE DETECTED. A MESSAGE INDICATING TO PULL OVER WAS FLASHING. THE OIL PRESSURE WARNING LIGHT WAS ILLUMINATED. THE DRIVER CHECKED UNDER THE HOOD AND NOTICED THAT THE OIL LEVEL WAS EXTREMELY LOW. THE VEHICLE WAS TOWED TO FOLSOM LAKE HONDA (12505 AUTOMALL PKWY, RANCHO CORDOVA, CA 95742, (916) 367-4178) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL COOLER HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILLAGE WAS 129,000.
Sep 01, 2020
MY VEHICLE EXPERIENCED A LOSS OF OIL PRESSURE AND MASSIVE OIL LOSS WHILE BEING DRIVEN DUE TO THE FAILURE OF THE OIL COOLER LINE WHILE DRIVING ON PA 291 IN PHILADELPHIA. IT HAD TO BE TOWED. THIS IS APPARENTLY A COMMON PROBLEM FOR THE HIGHLANDER AND THE LEXUS RX350.
Jan 03, 2020
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE WHILE IN TRAFFIC. ONCE RESTARTED, THE VEHICLE WAS ABLE TO BE DRIVEN TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL, WHICH CAUSED IT TO STALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 158,297.
Apr 11, 2019
+ 7 more complaints for this component
AIR BAGS
12 complaints
Vehicle was involved in a collision where it struck a barrier head on. The front airbags did not deploy. The vehicle then became airborne and flipped. Only the side airbags deployed.
Jan 27, 2022
In June passenger airbag light was sending error messages to the system. The dealer(service department) reported the car needed a specific part for the repair. Control Panel - Toyota (84010-0E050-E0). The part was ordered and we waited. After several weeks it became clear the part was not coming. Reached out to both dealership and Toyota and was told today it would not be available until the end of the year. This is a non-functioning air bag. Toyota has advised me to use an after market replacement, if I can find and they will install(Auto Nation-Libertyville). The second point was to essentially be careful driving... The car is dangerous and Toyota does not seem to care!
Aug 12, 2021
AIR BAG ALARM DISPLAYS ON THE SCREEN AS A WARNING. IT WILL INTERMITTENTLY APPEAR SOMETIMES AFTER A 30 MINUTE DRIVE TIME AND NOW OCCURS EACH TIME THE VEHICLE IS DRIVEN. THIS WARNING WILL NOT CLEAR UNTIL THE CAR IS RESTARTED. THIS WARNING OCCURS IN BOTH COLD AND HOT WEATHER.
Mar 29, 2020
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING 60 TO 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED. AS A RESULT, THE CONTACT'S VEHICLE SPUN OUT OF CONTROL AND CAUSED THE OTHER VEHICLE TO CRASH INTO THE DRIVER'S SIDE DOOR OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE ULTIMATELY CRASHED INTO A CEMENT WALL. THE DRIVER'S AIR BAG DEPLOYED; HOWEVER, THE FRONT PASSENGER AIR BAG FAILED TO DEPLOY. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST AND LOWER BACK. THE CONTACT SUSTAINED INJURIES TO THE ARMS, NECK, BACK, AND RIGHT ANKLE. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,000.
Jan 17, 2019
MY FAMILY WAS INVOLVED IN A MULTI CAR ACCIDENT WHERE WE WERE STRUCK FROM BEHIND AND DRIVEN INTO THE VEHICLE AHEAD OF US (FROM A NEAR STOPPED POSITION). THE FORCE OF IMPACT ON THE FRONT BUMPER WAS HARD ENOUGH TO DRIVE THE TRAILER HITCH OF THE VEHICLE AHEAD OF US THROUGH THE LICENSE PLATE ON THE FRONT BUMPER. THE BUMPER AND GRILL WERE SEVERELY DAMAGES BUT THE AIRBAGS DID NOT DEPLOY. DRIVER WAS TAKEN TO ER FOR HEAD/NECK INJURIES WHICH WERE DEEMED TO BE MINOR.
Jun 13, 2018
+ 7 more complaints for this component
UNKNOWN OR OTHER
9 complaints
Front driver and front passenger arm rests cave in due to clip support design or construction.
Jun 20, 2022
ALL DOORS AND HATCH DO NOT LOCK WITH THE KEY FOB OR WITH THE POWER LOCKS ON BOTH THE PASSENGER AND DRIVER SIDE DOORS.
Mar 24, 2019
REAR DOOR ACTUATOR/SENSOR MALFUNCTIONING TO READ "DOOR AJAR" CONSTANTLY WHILE IN MOTION ABOUT TWO MONTHS AGO. INITIALLY STARTED ONLY WHEN THE WINDOWS WERE DOWN, AND TAKING TURNS. NOW ITS PROGRESSED TO CONSTANTLY SETTING OFF THE SAFETY FEATURES FOR THE DOOR AJAR WARNING. THIS IS A HUGE DISTRACTION WHILE DRIVING! HAVING MY LOCAL DEALER ADDRESS THE ISSUE TOMORROW.
Feb 18, 2019
SUNROOF EXPLODED WHILE DRIVING 70 MPH ON INTERSTATE 44. SOUND RESEMBLED GUNSHOT. NO EXTREME TEMPERATURES. NO PROJECTILES. OVERREACTION COULD HAVE CAUSED ACCIDENT. CAUSE OF NOISE UNKNOWN UNTIL ABLE TO PULL OVER TO ROADSIDE. IF INTERIOR SHIELD HAD BEEN OPEN, SHARP GLASS PARTICLES WOULD HAVE SHOWERED OVER OCCUPANTS. INTERNET REVIEW DISCLOSES MANY SIMILAR EXPLODING SUNROOFS ON MANY MODELS AND BRANDS.
Jul 27, 2017
THIS IS A SAFETY ISSUE CONCERNING WEATHERTECH MATS THAT RESULTED IN AN ACCIDENT. I AM ATTACHING A DETAILED DESCRIPTION OF THE ACCIDENT, WEATHERTECH'S RESPONSE, AND RESPONSE BACK TO THEM.
Jan 19, 2017
+ 4 more complaints for this component
VISIBILITY
9 complaints
THE VISOR IS DEFECTIVE AND GETS STUCK IN A 45 DEGREE ANGLE POSITION. A WARRANTY REPAIR WAS MADE, BUT IT HAPPENED A SECOND TIME OUTSIDE OF WARRANTY. ALSO, THE PASSENGER SIDE VISOR DEVELOPED THE SAME PROBLEM, ALSO OUTSIDE OF WARRANTY. BASED ON THE POSITION OF THE VISOR AT A 45 DEGREE ANGLE, IF THERE'S AN ACCIDENT THE HEAD OF THE DRIVER OR PASSENGER WILL GO RIGHT INTO THE BRIM OF THE VISOR. THIS IS OBVIOUSLY VERY DANGEROUS AND SHOULD BE ADDRESSED BY TOYOTA. I BELIEVE TOYOTA NEEDS TO ISSUE A RECALL IMMEDIATELY BEFORE SOMEONE GETS SERIOUSLY INJURED OR WORSE. *TR
Mar 26, 2015
I WAS DRIVING ON M HWY INTO SEDALIA MO ON SATURDAY AFTERNOON, 4/5/14, WHEN I HEARD A LOUD POP LIKE A GUNSHOT, AND I LOOKED UP & SAW THAT MY MOONROOF SHATTERED INTO A MILLION PIECES, BUT IT STAYED TOGETHER LIKE SAFETY GLASS IS SUPPOSED TO. TINY SHARDS STARTED TO FILTER DOWN BUT I WAS ABLE TO STOP & CLOSE THE SUN VISOR TO PREVENT OTHER GLASS FROM FALLING DOWN. THERE WAS NO ONE IN FRONT OF ME THAT COULD HAVE KICKED UP A ROCK, NO EXPLANATION FOR THE MOONROOF TO SUDDENLY SHATTER. WE JUST PURCHASED THIS CAR IN FEBRUARY, & BOUGHT A CERTIFIED TOYOTA PLATINUM WARRANTY AT THAT TIME. THE LOCAL DEALERSHIP CALLED FOR WARRANTY APPROVAL & THEY WERE TOLD TOYOTA DOES NOT COVER GLASS AND WE WOULD HAVE TO FILE WITH OUR INSURANCE TO PAY FOR THE REPAIR. THANKFULLY I ONLY HAVE $50 DEDUCTIBLE, BUT THIS SHOULD NEVER HAVE HAPPENED, UNLESS IT WAS A DEFECT THAT TOYOTA SHOULD BE RESPONSIBLE FOR. *TR
Apr 08, 2014
THE DRIVER SIDE VISOR WILL NOT REMAIN IN THE UP POSITION. IF FALLS DOWN DIRECTLY INTO THE LINE OF VISION AND PARTIALLY OBSTRUCT VISION. IT MIGHT NOT BE AN ISSUE FOR DRIVER 5'2 TALL OR LESS BUT FOR 6 FT OR ABOVE IT'S AN ISSUE. *TR
Mar 26, 2014
THE DRIVER SIDE VISOR WILL NOT MAINTAIN IN THE UP POSITION. IF FALLS DOWN DIRECTLY INTO MY LINE OF VISION AND IS VERY DISTRACTING AND DANGEROUS. *JS
Sep 01, 2013
DRIVING ON I-5 MONDAY AM TO WORK AND DUE TO THE SUN SHINING IN MY EYES PUT THE VISOR DOWN. LATER WHEN THE SUN WENT BEHIND SOME CLOUDS I PUT THE VISOR BACK UP AND I HEARD NOISE FROM THE VISOR THAT APPEARED TO BE LIKE PLASTIC RUBBING TOGETHER. WHEN I LET GO OF THE VISOR IT DROPPED STRAIGHT DOWN IN MY LINE OF SIGHT AND WOULD NOT STAY UP OR EVEN FORWARD CLOSE TO THE WINDOW. SEEMS TO BE A DANGEROUS PROBLEM AS IT IS RIGHT IN THE LINE OF SIGHT AND CANNOT BE ADJUSTED. I HAD TO UNINSTALL THE VISOR AND NOW I DON'T HAVE ANY SUNLIGHT PROTECTION. THE VISOR WORKED FINE UP TO THIS POINT. NO INDICATION OF A PROBLEM. HAVE NEVER REPLACED A VISOR BEFORE THIS. *TR
Aug 28, 2012
+ 4 more complaints for this component
EXTERIOR LIGHTING
6 complaints
Headlamps become cloudy and burn out new, expensive bulbs in months. Internet search says Toyota is aware of problem, but prior to my search my dealership wanted to charge me hundreds of dollars to 'evaluate electrical system'
Dec 12, 2024
I purchase The H4 LED’s from headlightexperts.com February 2022. There is a design flaw with their H4.bulb. The low beam have LED’s on both sides of the light bulb, however the halogen bulb has a shield so that light will only come out of one side of the bulb. The result of leds on both sides of the low beam is light hits the high beam reflector from the back side of the low beam led bulb, and blinds oncoming vehicles. When I contacted customer service via email, they kept saying I have the bulb at the wrong angle, and sent me links to 2videos for proper installation. I keep adjusting the bulb, at first with 45degree turns but then even less- still the light from the back side of the low beam bleeds onto the high beam reflector and blinds oncoming vehicles due to this design flaw. When I called the companies Phone number [XXX] it links to their sales department only. I attempted to explain the issue to their salesman who salesman who proceeded to dismiss the concern as my fault for not installing it correctly. There is no way to install this product correctly due to the fact it has low beam leds hitting a high beam reflector. When I pointed out the safety issue this product creates, I was told to look elsewhere for “some unicorn bulb that doesn’t exist.” He was rude, Hostile and argumentative.. When I attempted to explain the design flaw issue again, he selected would talk over me saying “bla bla bla bla bla” when ever I spoke like a 4yr old. In short there was ZERO concern for public safe their product puts at risk. I have included photos of both sides of their product showing high and low beam leds on both side of the bulb, as well as photos of a standard halogen bulb with the metal shield to prevent any spillage of low beam light onto a high beam reflector- INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Oct 26, 2022
FALSE BACK DOOR AJAR WARNING. SAFETY CONCERN
Jul 24, 2018
2010 TOYOTA HIGHLANDER REAR LATCH WAS DEFECTIVE. INSIDE LIGHTS KEPT GOING ON AND CHIMED. LATCH REPLACEMENT COST $601
Jul 02, 2018
THE BACK UP LIGHTS ON MY HIGHLANDER ARE ALMOST NON EXISTENT. I HAVE TRIED TO USE THEM TO BACK UP AT NIGHT AND THERE IS NOT LIGHT AT ALL. YOU CAN BARELY SEE ANYTHING AT NIGHT USING THESE "BACK UP LIGHTS" I FEEL THIS IS A SAFETY HAZARD. I LIVE OUT IN THE COUNTRY AND NEED THESE BACK UP LIGHTS TO SEE ANY OBSTRUCTION AT NIGHT. I TOOK THE HIGHLANDER TO MY MECHANIC AND HE SAID THAT WAS JUST HOW TOYOTA MADE THESE BACK UP LIGHTS. I FEEL THIS IS INSUFFICIENT AND DANGEROUS WHEN TRYING TO BACK OUT OF MY DRIVE WAY AT NIGHT. I CANNOT BELIEVE NO ONE HAS ADDRESSED THIS PROBLEM .
Oct 05, 2017
+ 1 more complaint for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
6 complaints
EVERY TIME I ACCELERATE, BREAK, TURN, COMING TO A STOP AND GOING OVER A BUMP MY DOOR AJAR CHIMES ON THE DASH FOR THE BACK DOOR (HATCH). ALSO, THE DOME LIGHTS COME ON WHEN THE CHIME AND PICTURE POPS UP THAT MY REAR GATE IS AJAR. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE I AM NOT THE ONLY CAR WITH THIS EXACT SAME ISSUE. THIS NEEDS TO BE RECALLED SINCE THIS POTENTIALLY IS A SAFETY ISSUE. THIS IS A CONTINUAL AND ONGOING ISSUE.
Sep 01, 2019
HYDRAULICS AND/OR ELECTRIC ON REAR LIFT GATE FAULTY. THE AUTOMATIC LIFT FUNCTION DOES NOT PROPERLY ALIGN THE BACK LIFT DOOR UPON CLOSURE. THE HATCH MUST BE CLOSED MANUALLY.
Oct 12, 2017
INDICATOR WARNING FOR REAR BACK DOOR OPEN WHEN IT IS SECURE AND LOCKED. INTERIOR LIGHTS GO ON AS WELL AS WARNING BELL. VEHICLE BROUGHT TO TOYOTA SERVICE DEPT. STATE THEY CANNOT DUPLICATE-HOWEVER IT IS BECOMING MORE FREQUENT EACH TIME I DRIVE VEHICLE.
Sep 09, 2017
OPEN-DOOR WARNING KEEPS POPPING IN THE DASH WHEN DRIVING, AS WELL AS THE LIGHT INSIDE INSIDE THE CAR (CONSISTENT WITH AN OPEN DOOR). THE PROBLEM STARTED AT FIRST AS THE CAR WOULD BE TURNING AT VERY LOW SPEED. IT HAS GOTTEN WORSE OVER THE NEXT 2 WEEKS AND NOW HAPPENS ALMOST ANYTIME THERE IS A BUMP IN THE ROAD, OR WHEN CORNERING, AS WELL AS WHEN HITTING THE BRAKES, EVEN GENTLY. I CHANGED ALL THE DOOR SENSORS BUT IT DID NOT MAKE ANY DIFFERENCE.
Sep 26, 2015
RECEIVED A PHONE CALL FROM STREET TOYOTA CONCERNING A RECALL FOR MY 2010 HIGHLANDER. THEY SAID THAT THEY NEEDED 5 MINUTES TO DO A RECALL ON THE COMPUTER. I CHECKED THE RECALLS AND DIDN'T FIND ANYTHING. I THINK THAT THEY ARE UP TO SOMETHING. I REFUSED THE APPOINTMENT. THANKS *TR
Feb 03, 2014
+ 1 more complaint for this component
STRUCTURE
5 complaints
WHILE USING THE TAILGATE CLOSE BUTTON ON THE KEY FOB,CAR SHUT OFF AND PARKED, A LOUD BANG WAS HEARD WHILE THE DOOR WAS CLOSING AND THE DOOR JAMMED, SLIGHTLY OPENED AND IMMOVABLE. HAD TO TAKE THE CAR TO A CERTIFIED TOYOTA REPAIR FACILITY TO GET THE CLOSING SERVO DISCONNECTED SO THE DOOR WOULD SHUT. MANUAL OPERATION OF THE DOOR IS THE ONLY WAY TO OPEN AND CLOSE AT THIS TIME. NOTHING WAS BLOCKING THE DOOR AS IT WAS CLOSING AND COMPLETE REPAIR APPEARS TO BE VERY EXPENSIVE. BACK DOOR HINGES APPEAR TO BE SLIGHTLY OUT OF LINE BUT DOOR WILL CLOSE MANUALLY. T-SB-0038-15 ADDRESSES A PROBLEM SIMILAR TO THIS BUT THE DOOR WOULD OPEN - IN THIS CASE IT WOULD NOT UNTIL THE TOYOTA SERVICEMAN REMOVED THE SERVO.
Oct 24, 2018
POWER LIFT HATCHBACK DOOR NOT COSED ALL THE WAY. VERY DANGEROUS.
Dec 27, 2016
WHEN THE SERVICE MANAGER FROM COPELAND TOYOTA IN BROCKTON, MA AND I LOOKED AT THE TRUNK HINGES TOGETHER IT WAS CLEAR THAT THE TRUNK NOT CLOSING WAS A DIRECT RESULT OF THE WAY THAT THE HIGHLANDER WAS MANUFACTURED VERSUS DUE TO ANY FAULT OF OUR OWN. THIS ISSUE HAS LEFT MY CHILDREN AND I WITH A DRAINED BATTERY ON MORE THAN ONE OCCASION, WHICH IS NOT ONLY INCONVENIENT BUT A SAFETY ISSUE GIVEN THE RISKS INVOLVED WITH BEING STRANDED IN UNFAMILIAR TOWNS. THE MALFUNCTION AND INOPERABILITY OF OUR TRUNK DOOR LEAVES MY FAMILY AT RISK OF DANGER. HOWEVER, I WAS QUOTED $3,600 TO REPAIR THIS ISSUE BY A THIRD PARTY BODY SHOP THAT COPELAND TOYOTA USES. HOWEVER, THE REPAIR EXPENSES SHOULD NOT BE PAID BY MY FAMILY BUT RATHER TOYOTA SINCE THE ISSUE IS A DIRECT RESULT OF FAULTY MANUFACTURING. TO THIS POINT, I RECOGNIZE THAT I AM NOT ALONE, THERE ARE SEVERAL VIDEOS AND ENDLESS COMPLAINTS OF SEVERAL TOYOTA HIGHLANDERS WITH THE SAME ISSUE (NEWER MODELS AS WELL). HERE ARE A FEW VIDEOS THAT YOU CAN SEE FOR YOURSELF VIA YOUTUBE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=9Z7EOPHQR0S I WOULD LIKE TO RECOMMEND THAT OWNERS OF TOYOTA HIGHLANDERS BE CONTACTED TO REMEDY THIS ISSUE.
Jul 27, 2016
THE TAILGATE HATCH WAS UNABLE TO OPEN BY ELECTRONIC PUSH BOTTOM OR MANUALLY. SEEING THE TOYOTA DEALERSHIP THE CAUSE WAS A FAULTY ENGINEERING DESIGN TO THE TAILGATE BYTOYOTA. THE HINGE MECHANICS TO OPEN THE REAR HATCH DUE TO THE WEIGHT OF THE DOOR AND USE CAUSE ALIGMENT ISSUES AND THEREFORE, THE GATE OR WINDOW CANNOT OPEN PROPERLY. TO FIX PROPERLY A NEW DOOR AND HINGE SYSTEM WERE PUT ON WITH NO GUARANTEES THAT IT WON'T HAPPEN AGAIN. A VERY EXPENSIVE FIX BY THE OWNER. LOOKING INTO THIS PROBLEM MANY CONSUMERS WITH THIS HIGHLANDER HAVE EXPERIENCED THE SAME PROBLEM. TOYOTA HAS REENGINEERED ITS NEWER MODELS TO CORRECT THE PROBLEM. IN AN EMERGENCY TO GET PEOPLE OUT OF THE 3RD ROW SEAT WITH THE DOOR STUCK IS A SAFETY ISSUE. TOYOTA SHOULD HAVE A RECALL TO FIX THE PROBLEM AS WELL AS REIMBURSE THE OWNERS WHO HAVE HAD TO DEAL WITH THESE OUT OF POCKET EXPENSES. *TR
Mar 06, 2015
APPARENTLY THIS IS A VERY COMMON PROBLEM FROM MY RESEARCH AND MY DISCUSSION WITH THE DEALER. MY 2010 HIGHLANDER WITH 40K MILES HAS A POWER REAR DOOR. THE HINGES HOLDING THE DOOR ARE SPACED TOO FAR WHICH CAUSES STRESS ON THE MECHANICAL ARM AND BOLT THAT ATTACH TO THE DOOR. MY WIFE WAS IN THE VEHICLE AND PRESSED THE BUTTON TO CLOSE THE REAR POWER DOOR WHEN SHE HEARD A LOUD "POP". THE BOLT ATTACHING THE "ARM" TO THE DOOR STRIPPED AND CAME OUT OF THE DOOR. THE DEALER SAID MY FULL COVERAGE "BUMPER TO BUMPER" WARRANTY DOES NOT COVER THIS AND GAVE ME THE PHONE NUMBER TO TOYOTA. I SPOKE WITH TOYOTA AND THEY INVESTIGATED THE ISSUE WITH THE DEALER. TOYOTA CAME BACK AND OFFERED TO SPLIT THE COST 50%. THIS IS UNACCEPTABLE IN MY OPINION AS IT IS CLEARLY A MANUFACTURING ISSUE AS WELL AS A SAFETY CONCERN. IF MY WIFE HAD BEEN BEHIND THE VEHICLE AND PRESSED THE POWER DOOR BUTTON, SHE COULD HAVE BEEN STRUCK IN THE FACE WITH THE METAL BAR WHEN IT PULLED ITSELF OUT OF THE DOOR. TOYOTA SHOULD STAND BEHIND THEIR PRODUCT ESPECIALLY TO THOSE WHO WENT THE EXTRA STEP AND PURCHASED AN EXTENDED WARRANTY THROUGH THEM. THIS SHOULD BE BEYOND THE STANDARD 3 YEAR 36K WARRANTY AND ABOVE THAT, SHOULD BE A RECALL ISSUE DUE TO THE POTENTIAL SAFETY HAZARD THIS ISSUE CAN CAUSE. *TR
Dec 09, 2014
ELECTRICAL SYSTEM,STRUCTURE
3 complaints
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HYDRAULIC LIFTGATE WOULD NOT OPEN AS NEEDED ELECTRICALLY AND MANUALLY. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO OPENED THE LIFTGATE WITH A MECHANICAL TOOL. THE MECHANIC THEN UNSCREWED AN ARM PIECE ON THE DRIVER'S SIDE OF THE LIFTGATE WHICH ALLOWED HIM TO OPEN THE LIFTGATE MANUALLY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Apr 21, 2021
2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. SOMETIMES THE INDICATOR ONLY CHIMES (& OVERHEAD LIGHT BLINKS) WHEN WE TAKE A LEFT OR RIGHT TURN. SOMETIMES IT CHIMES CONTINUOUSLY AS SOON AS WE GET THE CAR INTO GEAR. THE BACK DOOR IS MOST DEFINITELY CLOSED EACH TIME; THE BACK DOOR INDICATOR IS MALFUNCTIONING. *TR
Jun 10, 2013
2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL I INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. BEEN TO DEALER 3 TIMES. CAR HAS 6000 MILES ON IT. THE REAR DOOR OPEN INDICATOR EFFECTS DOOR LOCKING ABILITY WITH KEY FOB AS WELL AS CONTINUAL CHIME INDICATING REAR DOOR IS OPEN IN CONJUNCTION WITH TURNING DOME LIGHT OFF AND ON. DEALER THOUGHT IT WAS REAR DOOR STRIKE PLATE. ADJUSTED ACCORDINGLY. THIS WAS NOT THE PROBLEM. 3RD VISIT TO DEALER STILL TRYING TO PINPOINT WHY THIS IS HAPPENING SO FAR NO LUCK. ELECTRICAL BAD DOOR SENSOR FAULTY ELECTRICAL DOOR SWITCH THIS PROBLEM IS VERY ANNOYING AND NOW TIMES CONSUMING 3 VISITS TO THE DEALER AND STILL NO SOLUTION. REAR DOOR OPEN INDICATOR INITIALLY MADE TO STOP BY ROLLING DOWN DRIVER SIDE WINDOW AT HIGHWAY SPEED. INDICATOR ALSO MADE TO GO OFF WHEN ROAD TURNS TO THE LEFT ONLY. <- ? MOISTURE CAUSING SHORT IN REAR DOOR ELECTRICAL SWITCH? MAYBE. *TR
Jan 03, 2011
WHEELS
3 complaints
REAR WHEEL HUBS. I REPLACED THE RIGHT REAR WHEEL HUB AT ABOUT 6500 MILES AND 92000 MILES. I REPLACED THE LEFT REAR WHEEL HUB AT ABOUT 85000 MILES. IS THERE AN ISSUE WITH THESE ITEMS WEARING OUT PREMATURELY? I HAVE BEEN DRIVING FOR OVER 50 YEAR AND HAVE NEVER HAD AN ISSUE LIKE THIS.
Sep 21, 2018
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT SMELLED A BURNING ODOR. THE VEHICLE BEGAN TO VIBRATE CAUSING THE CONTACT TO STOP THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT NOTICED THE REAR PASSENGER SIDE TIRE APPEARED TO HAVE SMALL HOLES IN IT AND WAS EXTREMELY WORN. THE CONTACT REPLACED THE TIRE WITH THE SPARE TIRE AND DROVE THE VEHICLE TO THE DEALER. THE TECHNICIANS STATED THE FAILURE MAY HAVE OCCURRED DUE TO EXCESSIVE TEMPERATURES. THE CONTACT STATED THE WHEEL MAY BE DEFECTIVE AND CAUSED THE TIRE TO WEAR EXCESSIVELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Jul 19, 2011
I PURCHASED A 2010 TOYOTA HIGHLANDER FROM FREDERICKSBURG, VIRGINIA LOCATION. THE VEHICLE RODE SMOOTH UNTIL I HAD ITS FIRST SERVICED AT TOYOTA. THE VEHICLE RODE LIKE A JEEP, ROCK AND ROLLING, AT NORMAL DRIVING SPEED AND HIGHLY AT LOW SPEED. ALL THIS STARTED AFTER THE FIRST VEHICLE SERVICE. I TRADED IN MY 2006 FOR 2010 AND IT HAD THE SAME PROBLEM. FOR THE 2006, I PURCHASED NEW RIMS, TIRES, LUGS, WHEEL BALANCING AND FULL FRONT END ALIGNMENT. THE VEHICLE STILL RODE THE SAME ROCKING AND ROLLING. IN THE PAST, I HAVE WORK AS SYSTEM ENGINEER ON A MILITARY PROJECT. THE VEHICLE HAD PROBLEMS WITH ITS TRACKS, THE PROBLEM THE LUGS NOT BEING ADJUSTED THE SAME ON EACH WHEEL RESULTING IN TRACK BREAKING OR DAMAGE. THE SAME FOR ANY VEHICLE THAT HAS LUGS AND WHEEL. BACK TO MY 2010, BOTTOM LINE IS EACH WHEEL MUST BE TORQUE THE SAME. IF EACH WHEEL IS TORQUE DIFFERENT OR EACH TUG, THAN THE VEHICLE WILL HAVE A ROCKING AND ROLLING AFFECT. ALL VEHICLE SERVICE SAYS, IT'S THE WHEEL, BUT NO ONE EVER TORQUE THE LUGS RESULTING IN THE SAME ROCK AND ROLLING AFFECT. UNDERSTANDING THE BASICS OF LUG ADJUSTMENT CAN SAVE CUSTOMERS, MONEY, TIME AND EASY FIT. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 24, 2011
POWER TRAIN
3 complaints
FAILURE OF TORQUE CONVERTER CLUTCH SOLENOID. SOLUTION TORQUE CONVERTER REPLACEMENT. ~80,000 MILES ON TOYOTA U760E 6-SPEED TRANSMISSION. SAME TRANSMISSION USED IN TOYOTA CAMRY (U760E) WAS COVERED BY WARRANTY ENHANCEMENT PROGRAM - ZE5. MANUFACTURER WILL NOT COVER ANY COST OF THIS TRANSMISSION FAILURE.
May 23, 2018
THE TRANSMISSION EXHIBITS TRANSMISSION FLARE AND EXTREMELY ROUGH SHIFTING. AS THE PROBLEM PROGRESSED I WAS TOLD I NEEDED A NEW TRANSMISSION.
Mar 20, 2017
WE HAVE A BRAND NEW TOYOTA HIGHLANDER (2010) WITH ONLY 2200 MILES ON IT, WE HAVE RECENTLY NOTICED THAT AT HIGHWAY SPEEDS BETWEEN 58 - 64 MPH, IT CONSISTENTLY MAKES A VERY NOTICEABLE, RESONATING VIBRATION SOUND. CAR IS UNDER WARRANTY AND WE TOOK IT TO A TOYOTA DEALER TO HAVE IT CHECKED ON 7/15/10. THEY CONFIRMED THE PROBLEM BUT COULD NOT IDENTIFY WHY IT IS OCCURRING. THEY DROVE ANOTHER BRAND NEW HIGHLANDER FROM THEIR LOT FOR COMPARISON PURPOSES AND TOLD US THAT THE OTHER HIGHLANDER HAD THE EXACT SAME ISSUE. WE WERE TOLD THAT TOYOTA MIGHT ISSUE A TECHNICAL SAFETY BULLETIN (TSB) ABOUT THE PROBLEM AND A PROPOSED SOLUTION, WE WERE THEN ADVISED THAT WE SHOULD ASK ABOUT A TSB EVERY TIME WE BRING THE CAR IN FOR ROUTINE SERVICE. BOTTOM LINE - THE ISSUE STILL EXISTS AND NOONE SEEMS TO KNOW WHY. WE WERE TOLD TO DRIVE THE CAR BECAUSE THERE WAS NOTHING TO BE CONCERNED ABOUT THAT WAS OBVIOUS. SO, WE ARE NOW DRIVING THE CAR - AND STILL LISTENING TO IT VIBRATE BETWEEN 58 - 64 MPH. I HAVE BEEN A LIFELONG TOYOTA OWNER AND BOUGHT THIS NEW HIGHLANDER EVEN THOUGH TOYOTA WAS RECEIVING SO MUCH BAD PRESS. WE HAVE HAD A NUMBER OF ANNOYING QUALITY CONTROL ISSUES WITH IT - BUT THIS ONE IS PERPLEXING AND DISCONCERTING. I AM HOPING THAT NHTSA MIGHT GET TOYOTA'S ATTENTION ON THIS MATTER AS IT IS HIGHLY UNUSUAL AND UNEXPLAINABLE BY TOYOTA'S OWN TECHNICIANS. THANKS FOR ANY ASSISTANCE YOU CAN OFFER. I WOULD BE HAPPY TO COOPERATE WITH ANY FOLLOW-UP ACTION NHTSA MIGHT CHOOSE TO TAKE. *TR
Jul 15, 2010
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
WHEN WE ARE DRIVING OUR TOYOTA 2010 HIGHLANDER IF YOU HIT A BUMP THE DOOR AJAR LIGHT COMES ON EVEN THOUGH THE DOORS ARE NOT OPEM. WE ARE NOT ABLE TO USE THE SUNROOF OR OPEN THE WINDOWS BECAUSE THE DOOR AJAR LIGHT COMES ON AND THE INTERIOR LIGHT AND THE BEEPING FOR A DOOR OPEN. THIS IS VERY DISTTACTING WHEN TRYING TO DRIVE. IT IS GETTING WORSE NOW EVERY TIME WE MAKE A TURN OT GO OVER THE SLIGHEST BUMP THE LIGHT COMES ON AND THE DINGING FOR THE DOOR STARTS TOYOTA REALLY NEEDS TO FIX THIS! IT HAPPENS ALL THE TIME WHEN WE DRIVE OUR CAR'
Aug 04, 2019
WHEN STATIONARY OR DRIVING, DASHBOARD DOOR-OPEN LIGHT STAYS ON. ALL DOME LIGHTS STAY ON WHEN DRIVING UNLESS TURNED COMPLETELY OFF ON DASHBOARD BUT THEY WILL STILL FLICKER AND WARNING SOUND WILL GO ON AND OFF WHEN DRIVING, TURNING A CORNER, OR GOING OVER A BUMP ON ANY ROAD. WHEN LOCKING THE CAR WITH THE DOOR-REMOTE, THE WARNING SOUND GOES ON AND STAYS ON UNTIL CAR IS UNLOCKED. CAR MUST BE LOCKED BY HAND TO STOP WARNING SOUND. CAR WAS SENT TO TOYOTA REPAIR CENTER FOR ELECTRICAL REPAIRS, BUT THIS WARNING LIGHT ISSUE WAS NOT REPAIRED. THERE IS A BUMP IN THE REAR HATCH FROM BACKING UP IN A GARAGE. SERVICE DEPT. SAID REAR DOOR NEEDED TO BE REPAIRED BECAUSE REAR HATCH WOULD NOT CLOSE CORRECTLY. HOWEVER, REAR HATCH HAS ALWAYS CLOSED AND STILL CLOSED. TOYOTA COULD NOT GUARANTEE A NEW HATCH OR REPAIRED BODY WORK WOULD FIX THE PROBLEM. WARNING LIGHTS PROBLEM STARTED MONTHS BEFORE REAR DOOR ISSUE. TOYOTA OFFERED TO TURN WARNING SOUND OFF, BUT I FEEL IT IS A SAFETY ISSUE. I ROUTINELY CHECKED IF ANY DOOR IS OPEN.
May 20, 2016
SUSPENSION
2 complaints
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THERE WAS A SUSPENSION FAILURE ON THE DRIVER'S SIDE OF THE VEHICLE THAT WAS PROGRESSING. THE FIRST DEALER (LOMBARD TOYOTA, 725 ROOSEVELT RD, LOMBARD, IL 60148, (855) 890-2899) PROVIDED AN ALIGNMENT AND DIAGNOSED THAT THE SUSPENSION ARM SEIZED, AND THE REAR SUSPENSION ARM AND TOE ADJUST CAM SUB-ASSEMBLY NEEDED TO BE REPLACED. THE SECOND DEALER (ST CHARLES TOYOTA, 2651 E MAIN ST, ST CHARLES, IL 60174, (630) 584-6655) DIAGNOSED THAT THE REAR ALIGNMENT WAS SLIGHTLY OFF AND THAT THE REAR SUSPENSION ARM NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT ISSUED ANY RECALLS TO PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 51,442.
Feb 15, 2018
BROUGHT VEHICLE TO DEALER VEHICLE WAS PURCHASED FROM FOR A OIL CHANGE AND TIRE ROTATION. IMMEDIATELY AFTER THE VEHICLE SERVICE WE DISCOVERED A "NOISE" FROM THE REAR OF THE VEHICLE. WE RETURNED THE VEHICLE TO THE DEALER TO DISCOVER THAT THEY BELIEVE THAT THE REAR WHEEL BEARINGS HAVE FAILED FOR SOME REASON. *TR
Nov 21, 2010
STEERING,POWER TRAIN
2 complaints
WHEN TURNING STEERING WHEEL A CLICKING NOISE IS HEARD. THERE IS A TSB OUT ON THIS PROBLEM WHILE VEHICLE IS IN MOTION A NOISE WAS HEARD, AND A LOUD HUMMING NOISE IS COMING FROM THE REAR. VEHICLE WAS INSPECTED TO FIND PROBLEM AND DIFFERENTIAL ASSEMBLY NEED TO BE REPLACED. THERE IS A TSB OUT ON THIS PROBLEM
Oct 25, 2017
WHEN STEERING EITHER LEFT OR RIGHT DURING FORWARD OR REVERSE MOVEMENT OF THE VEHICLE, THERE'S A LOUD CLUNK NOISE. *TR
Apr 21, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
DOOR SENSORS SHOW DOOR OPEN, DOOR CHIMES, AND INTERIOR LIGHTS FLASH WHEN IN MOTION DRIVING OVER LIGHT BUMP ON ALL ROADS, HIGHWAY OR CITY STREETS. AND/OR WHEN DRIVING FROM THE STREET INTO DRIVEWAY AT 1MPH AT ALL TIMES AS UP OVER SLIGHT CURB. HAPPENS WHEN I SHIFT THE GEARS INTO MOTION. STARTED IN SEPT. 2015 TO CURRENT DATE.
Feb 11, 2016
WE HAVE A 2010 TOYOTA HIGHLANDER AND THE DOME LIGHTS TURN ON & THE DOOR AJAR ALARM SOUNDS WHILE TURNING LEFT & SOMETIMES WHILE TURNING RIGHT. THIS HAS ALSO HAPPENED WHEN ROLLING UP OR DOWN THE PASSENGERS SIDE WINDOW. TOOK IT TO DEALER & THEY COULD NOT DIAGNOSED OR REPAIR IT. *TR
Sep 27, 2014
EQUIPMENT
2 complaints
KEYLESS FOB RESULTED IN CAR BEING LEFT ON ALL NIGHT IN ENCLOSED GARAGE. THE DESIGN DEFECT IN NOT AUTOMATICALLY TURNING THE ENGINE OFF WHEN THE FOB LEAVES THE IMMEDIATE AREA IS WELL-KNOWN. THE ADDITIONAL PROBLEM IN THE TOYOTA HIGHLANDER HYBRID IS THAT THE GREEN POWER LIGHT GOES ON WHEN YOU TURN OFF THE CAR, LEADING THE DRIVER TO BELIEVE THAT THE POWER IS NOW ON, WHEN IN FACT IT IS OFF. THE DRIVER THEN STEPS ON THE BRAKE AND PRESSES POWER AGAIN, THINKING THAT THEY ARE NOW TURNING THE CAR OFF BECAUSE THE POWER BUTTON IS NO LONGER GREEN. THE HYBRID ENGINE IS SILENT WHEN THE CAR STARTS, SO THE DRIVER LEAVES THE AREA WITH THE FOB THINKING THE CAR IS OFF, WHEN IN FACT IT IS ON ALL NIGHT IN A CLOSED GARAGE, AS HAPPENED WITH US. *TR
Feb 17, 2011
TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT SHE HAD A BACK UP CAMERA INSTALLED ON HER VEHICLE WHICH HAD NO SENSORS ON IT TO ALERT HER OF OBJECTS BEHIND HER. SHE CONTACTED TOYOTA WHO STATED THAT THE CAMERA SHE HAS DOESN'T HAVE SENSORS; HOWEVER, THEY COULD BE ADDED AT AN ADDITIONAL EXPENSE OF $635.00. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE APPROXIMATELY 50.
Sep 08, 2010
SERVICE BRAKES, HYDRAULIC
2 complaints
TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 20 MPH THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. A WARNING BRAKE FAILURE LIGHT ILLUMINATED ON THE DASHBOARD. THE CONTACT WAS ABLE TO DRIVE ONTO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF. AFTER TURNING THE VEHICLE BACK ON THE WARNING LIGHT DID NOT ILLUMINATE NOR DID THE FAILURE RECUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS BEING DIAGNOSED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,400.
Jan 07, 2011
I WAS DRIVING ON A STRAIGHT AND LEVEL ROAD, AT APPROXIMATELY 30 MPH. TRAFFIC CAME TO A SUDDEN STOP AND I APPLIED THE BRAKES IN A HARD AND SUDDEN MANNER, BUT THE VEHICLE FAILED TO STOP IN TIME, THOUGH I BELIEVE IT SHOULD HAVE. NO AIRBAGS DEPLOYED. MY VEHICLE STRUCK THE VEHICLE IN FRONT OF ME, ALSO PUSHING THAT VEHICLE INTO THE ONE IN FRONT OF IT. DURING REPAIRS, IT WAS DISCOVERED THE BRAKE PEDAL MECHANISM HAD FAILED AT SOME POINT, REQUIRING REPLACEMENT.
Dec 17, 2010
TIRES
2 complaints
TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER EQUIPPED WITH TOYO A20 TIRES (NA), SIZE 245/55/R19. THE CONTACT STATED THAT WHEN RECEIVING THE VEHICLE, IT SWAYED TO THE SIDE IT WAS TURNED. THE CONTACT CALLED THE TIRE MANUFACTURER WHO OFFERED NO ASSISTANCE AND REFERRED HIM TO THE VEHICLE MANUFACTURER. THE DEALER STATED THAT THE BRAND OF THE TIRES WAS NOT COMPATIBLE WITH WEIGHT OF THE VEHICLE. THE FAILURE MILEAGE WAS 208. THE CONSUMER STATED WHEN GOING AROUND CURVES, THE VEHICLE WOULD LEAN INTO THE CORNER CURVE MORE THAN NORMAL, WHICH WOULD CAUSE THE CONSUMER TO FORCIBLY TURN THE STEERING WHEEL TO BRING THE VEHICLE BACK INTO THE CENTER OF THE LANE. THE CONSUMER BELIEVED THE SIDEWALLS OF THE TIRES WERE TOO SOFT, WHICH ALLOWED THE VEHICLE TO ROLL SIDEWAYS BECAUSE OF ITS WEIGHT, INTO THE CORNERS AND CURVES OF THE ROADWAY. THE CONSUMER STATED DUE TO SAFETY CONCERNS, HE PURCHASED A NEW HEAVIER SET OF TIRES. UPDATED EVOQ 03/04/11
Dec 27, 2010
THE RIGHT REAR TIRE ON A 2010 TOYOTA HIGHLANDER FAILED. IT WENT COMPLETELY FLAT OVERNIGHT. I HAVE NOT FOUND ANY EVIDENCE OF A FOREIGN OBJECT LODGED IN THE TIRE. WHEN I TRIED TO ADD AIR, I COULD HEAR IT HISSING OUT. NOT CLEAR IF IT WAS A PUNCTURE, TIRE CRACK OR SOME OTHER TIRE FAILURE. I HAVE NOT YET TAKEN IT TO A DEALER, BUT PLAN TO DO SO. THE VEHICLE HAD ONLY 2,950 MILES ON IT. THE TIRE WAS A TOYO OPEN COUNTRY A-20. *TR
Apr 04, 2010
VEHICLE SPEED CONTROL,EQUIPMENT
2 complaints
TOYOTA RECALL ON 2010 TOYOTA HIGHLANDER -ACCELERATOR PEDAL REINFORCEMENT BAR INSTALLATION. I HAD RECENTLY BROUGHT MY TOYOTA HIGHLANDER IN FOR THE RECALL AND SERVICING THE ACCELERATOR PEDAL AND FOUND OUT THAT THE INSTALLATION WAS NOT CORRECTED WITH THE POSSIBILITY OF THE PEDAL COMING APART WHILE DRIVING AND CAUSING SERIOUS INJURY OR HARM THE FIRST TIME AROUND. I NOW HAVE TO FACE THE VEHICLE HAVING "TO HAVE TO DISMANTLE/LIFT THE ENGINE AND OR HAVING TO MODIFY THE CROSS THREADED STUDS TO CORRECT THE FAULTY ACCELERATOR PEDAL." THEREBY ALTERING THE VEHICLE BY INSTALLING MODIFIED OR NEW STUDS TO THE VEHICLE. I BELIEVE THAT THIS COULD BE A SAFETY HAZARD AS TO THE NEW REPAIRS BEING IMPLEMENTED TO THE ACCELERATOR PEDALS. *TR
May 19, 2010
GAS PEDAL OF 2010 TOYOTA HIGHLANDER GOT STUCK ON THE WEATHERTECH DRIVER'S SIDE FLOOR LINER WHILE PASSING ANOTHER VEHICLE. LUCKILY, MY HUSBAND WAS DRIVING AND WAS ABLE TO PUT CAR IN NEUTRAL AND PULL CAR OVER TO SIDE OF THE ROAD AND WE DID NOT GET INTO AN ACCIDENT. WHEN MY HUSBAND REMOVED THE FLOOR LINER THE GAS PEDAL POPPED BACK UP - SO IT GOT STUCK ON THE LINER. ALSO, EARLIER IN THE TRIP THAT DAY THE WEATHERTECH CARGO LINER PREVENTED THE REAR HATCH FROM CLOSING PROPERLY AND OUR LUGGAGE FELL OUT INTO THE ROAD. ORDER # 92137633; ORDER DATE: 1/5/2010. WE HAVE ADVISED WEATHERTECH AND ARE RETURNING THE PRODUCT FOR A REFUND. P/N:441151/00185 REV 1 (DRIVER'S SIDE LINER); PART # 40328 (CARGO LINER) - CAN NOT FIND EXACT LISTING OF MODEL # ON YOUR FORM - SO ENTERED CLOSEST TO MODEL # SINCE FORM WILL NOT LET YOU CONTINUE WITHOUT CHOOSING A MODEL #. *TR
Feb 02, 2010
SERVICE BRAKES, ELECTRIC
2 complaints
MY WIFE AND I HAVE NOTICED THAT OUR NEW 2010 HIGHLANDER HYBRID LIMITED HAS A DELAY FROM THE TIME YOU PUSH THE BRAKES TO THE TIME THE BRAKES RESPOND. THIS OCCURS CONSISTENTLY, ESPECIALLY AT LOW SPEEDS LIKE WHEN PARKING OR STOPPING AT A STOP SIGN. I WOULD GUESS THAT THIS IS THE SAME ISSUE THAT THE PRIUS HAS. THIS COULD BE A REAL SAFETY ISSUE--ESPECIALLY FOR PEDESTRIANS SINCE THE CAR TAKES MORE DISTANCE TO STOP DUE TO THIS GAP. MY WIFE ACTUALLY EXPERIENCES A SMALL SURGE PRIOR TO THE GAP IN BRAKING. I JUST DID A QUICK WEB SEARCH AND SAW DOZENS OF SIMILAR COMPLAINTS FROM OTHER HIGHLANDER HYBRID OWNERS. THANKS. *TR
Feb 13, 2010
2010 TOYOTA HIGHLANDER LIMITED HYBRID--BRAKING PROBLEMS. WHEN THE BRAKES ARE FIRST APPLIED, THEY ARE SOFT AND MUSHY. IF YOU SLAM ON THE BRAKES IN AN EMERGENCY, THEY STOP, BUT IN EVERYDAY STOP AND GO TRAFFIC, THE BRAKE PEDAL GOES DOWN BUT DOESN'T SEEM TO ENGAGE UNTIL YOU REALLY PUT SOME WEIGHT ON IT. THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR 2 MONTHS AGO. *TR
Feb 04, 2010
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
We received this from Toyota. Customer Support Program Bulletin Date: Page: POL19-06 6/6/2019 1 of 3 REVISED 8/28/19 CUSTOMER SUPPORT PROGRAM BULLETIN (ZKC): REPAIR COVERAGE FOR BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ON CERTAIN 2008-2010 MY HIGHLANDER HYBRID VEHICLE. When we received this bulletin, we asked our Toyota Dealer Service Department (Stevenson Toyota East, Denver, CO) to address this issue multiple times when bringing in our vehicle for service in 2019 and 2020 and were told repeatedly they would not fix this issue since the ABS light was not on. Now that this bulletin is expired the ABS light is on. We took our Highlander to the Toyota Dealership in Melbourne, Florida and were told that this repair will now cost us $2473.89. Our 2010 Highlander is barely worth that, and now we have to repair this on our own even though Toyota knew the brake actuator assembly and brake booster pump would eventually fail at some point in time. Despite this, Toyota refused to resolve this issue when we asked (more than once) right after receiving the service bulletin in 2019 and as a result is causing a safety issue for our college aged son who drives this car, and all other drivers on the road should the ABS system fail. The attached estimate states the ABS service light has not come back on but this is not true and my son is having issues with the brakes.
Jul 24, 2024
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
The brake actuator assembly and brake booster pump assembly had a recall on it but my truck was not having problems then. I noticed that when I start braking, the truck speeds up. Then all the light on the dash board came on. When my vehicle started having problems I call and they told me that the recall had expired 3 months earlier for my vehicle and it was up to the owner to have it fixed. I didn't get a notice and I wasn't aware of such recall so why am I liable for the repairs. I need help with this please.
Jun 30, 2021
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
2010 TOYOTA HIGHLANDER CAUGHT ON FIRE WHILE PARKED IN GARAGE OF RESIDENCE, DESTROYING THE HIGHLANDER AND THE CAR PARKED ADJACENT TO IT, ALONG WITH MOST OF THE HOUSE. PRIOR TO THE FIRE, THERE WERE NO ISSUES WITH THE VEHICLE. THE HIGHLANDER WAS STATIONARY, WITH THE IGNITION OFF AND PARKED IN THE GARAGE. A SUBSEQUENT INVESTIGATION INCLUDING INSPECTING BURN PATTERNS AND THERMAL DAMAGE INDICATED THE FIRE ORIGINATED AT THE FRONT OF THE TOYOTA HIGHLANDER ON THE DRIVER'S SIDE WHERE THE FUSE PANEL, BATTERY AND STARTER/SOLENOID WERE LOCATED. ALL THREE SOURCES OF IGNITION REMAIN ENERGIZED WITH THE IGNITION OFF. THE UPPER PORTION OF THE PLASTIC HOUSING ON THE FUSE PANEL AND BATTERY HAD MELTED EXPOSING THE RECEIVERS FOR THE FUSES AND PLATES INSIDE THE BATTERY. THE ENDS OF THE RECEIVERS HAD ALLOYING ON THE RECEIVERS, BUT NO FAILURES WERE NOTED ON FUSE PANEL OR BATTERY. EXTREME THERMAL DAMAGE WAS OBSERVED ON THE CONNECTOR END OF THE SOLENOID WHERE MOST OF THE FACING HAD MELTED OR WAS CONSUMED. LINES OF DEMARCATION FROM EXTREME HEAT WAS OBSERVED ON THE REMAINING SECTION OF THE SOLENOID FACING. THE CABLE CONNECTING THE BATTERY TO THE SOLENOID WAS NOT CONNECTED TO THE SOLENOID DUE TO THE EXTREME DAMAGED TO THE SOLENOID. THE TERMINAL CONNECTOR ON THE CABLE SUSTAINED ARCING AND/OR MELTING OF THE METAL TERMINAL. THE CONCLUSIONS WERE THAT THE FIRE WAS CAUSED BY A FAILED SOLENOID ATTACHED TO THE STARTER ON THE 2010 TOYOTA HIGHLANDER. LAB ANALYSIS OF THE STARTER/SOLENOID REVEALED FAILURE AT THE CONNECTION END OF THE SOLENOID WITH BEADING AND ARCING ON CONTACTS INSIDE THE SOLENOID.
Mar 05, 2021
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
WHILE I WAS DRIVING, THE STEERING WHEEL LOCKED AND I WAS NOT ABLE TO MOVE THE CAR. I PUT THE CAR ON PKG AND IT GOT LOCKED TOO. COULD NOT PUT IN REVERSE OR DRIVE. WINDOWS GOT LOCKED TOO. THE ABS SYSTEM LIGHT UP. A MIRACLE THAT FEW MINUTE BEFORE I EXITED A HIGHWAY. A TOW TRUCK TOOK THE CAR AND IT HAS BEEN IN THE TOYOTA DEALER FOR THE PAST WEEK AND THEY DO NOT NOW WHAT IS WRONG WITH THE CAR
Jan 19, 2021
FUEL/PROPULSION SYSTEM
1 complaint
THE HYBRID INVERTER FAILED WHEN ACCELERATING FROM A RED LIGHT. A LOUD CLUNK WAS HEARD AND THE CAR WOULD NOT MOVE FORWARD. THE ENGINE WAS STILL RUNNING BUT CAR WOULD NOT ACCELERATE AND HAD TO BE PUSHED OUT OF THE ROAD. "CHECK HYBRID SYSTEM" WARNING FLASHED. CAR WAS TOWED TO A DEALER WHO CONFIRMED THAT IT WAS NOT COVERED BY THE WARRANTY AT 9 YEARS, 117K MILES (WARRANTY IS 8 YEARS, 110K MILES). THE PREVIOUS RECALLS FOR THE HYBRID INVERTER HAD BEEN COMPLETED ~3 YEARS AGO AND SO THE RECALL ALSO WOULD NOT COVER THE REPAIR. THE QUOTED COST OF THE REPAIR IS ~$11K.
Jul 02, 2019
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE
1 complaint
FAULTY REAR DOOR AJAR SENSOR REPORTS REAR DOOR OPEN INTERMITTENTLY WHILE DOOR IS CLOSED CAUSING INTERIOR LIGHTS, WARNING LIGHTS, AND CHIMES. STARTED WITH ONLY TURNS, ACCELERATION, DECELERATION, BUT RAPIDLY DETERIORATED TO NEAR CONSTANT FAILURE, PARTICULARLY IN WARM WEATHER. INITIALLY STARTED NEAR 2 YEARS AGO (25K MILES), BUT WAS ONLY MILDLY IRRITATING. NOW VEHICLE CANNOT BE LOCKED WITH THIS CONDITION.
Apr 28, 2019
VISIBILITY,VISIBILITY/WIPER
1 complaint
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE PASSENGER SIDE VISOR WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS CONTACTED AND STATED THAT THEY WOULD NOT REPAIR THE VEHICLE FREE OF CHARGE SINCE THE VIN WAS NOT INCLUDED IN A RELATED RECALL. THE DEALER ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIRS WOULD NOT BE FREE OF CHARGE. THE MANUFACTURER ALSO ADVISED THE CONTACT TO CALL THE NHTSA HOTLINE AND PROVIDED CASE NUMBER 1705112724. THE FAILURE MILEAGE WAS 137,300. UPDATED 06/29/17*LJ THE CONSUMER REQUESTED TO DISMISS THIS CASE AS IT HAS BEEN RESOLVED BY THE MANUFACTURER. UPDATED 07/11/2017*JS
May 16, 2017
STRUCTURE,UNKNOWN OR OTHER
1 complaint
IN LATE 2012, TOYOTA ISSUED A TSB RELATED TO THE REAR POWER LIFT GATE. INSTRUCTIONS WERE TO REPLACE THE HINGES, MOTOR UNIT, ETC... IF EVIDENCE OF FAILURE. LIMITATIONS WERE 3 YR 36,000 MILE WARRANTY. EXPLANATIONS FROM THE DEALER WERE THAT THE HINGES FOR THE BACK HATCH WERE UNDER MANUFACTURED FOR THE WEIGHT OF THE DOOR CAUSING THEM TO TWIST/WARP AND PULL AWAY FROM THE DOOR AND/OR FRAME. THIS ALSO CREATED UNDUE STRESS ON THE MOTOR ASSEMBLY UNIT OFTEN TIMES LEADING TO FAILURE. I HAD SERVICE PERFORMED IN EARLY 2013 AS RECOMMENDED BY THE TSB. I AM CURRENTLY EXPERIENCING THE IDENTICAL ISSUES AS STATED ABOVE BUT WORSE. THE DOOR NO LONGER OPERATES BY USING THE POWER LIFT FEATURE ON THE KEY FOB. THE DOOR IS AGAIN WARPED CAUSING THE GRINDING AND CLICKING NOISES WHEN YOU OPEN IT MANUALLY. THE MOTOR HAS FAILED AND I AM AFRAID MY ACTUAL DOOR IS WARPED. I HAVE SPOKEN TO MY DEALER AND HAVE BEEN TOLD THAT THE WORK WAS COMPLETED AND THAT THERE WAS NOTHING ELSE THEY COULD DO FOR ME. THIS IN SPITE OF THE FACT THAT THE REPAIRS HAVE BEEN PROVEN TO BE LESS THAN EFFECTIVE. I DO NOT FEEL THIS IS A CAR MILEAGE ISSUE. IT IS SIMPLY A MANUFACTURING ERROR THAT HAS YET TO BE RESOLVED. TOYOTA FAILED TO ISSUE A RECALL ON THIS PROBLEM. AFTER RESEARCHING MY PROBLEM I HAVE FOUND THAT THERE HAVE BEEN VERY LARGE CLASS ACTION LAW SUITS RELATED TO THIS VERY ISSUE. MANY TIMES THESE DOORS ARE NOT CLOSING AT ALL CREATING A POTENTIALLY VERY DANGEROUS SAFETY ISSUE.
Sep 23, 2016
SEATS
1 complaint
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO RECEIVE A RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V743000 (SEATS), BUT THE REMEDY DID NOT PROVIDE A PERMANENT REPAIR. THE DEALER WOULD ONLY DISCONNECT THE HEATERS WITH COPPER STRAND HEATING ELEMENTS. THE CONTACT HAD EXTENSIVE BACK PAINS AND USED THE FEATURE DAILY TO PREVENT THE BACK PAINS. THE CONTACT INDICATED THAT WITHOUT THE OPTION OF THE SEAT HEATER, SHE WOULD EXPERIENCE BACK PAINS WHILE OPERATING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.
Sep 28, 2015
AIR BAGS,SEAT BELTS,STRUCTURE
1 complaint
ACCIDENT OCCURRED IN SOUTHBOUND LANE OF I-95 AT THE DILLON, SC EXIT ON 6/14/14. NORTHBOUND TRAILER LOST A TIRE/RIM DUE TO MECHANICAL FAILURE AND IT CROSSED THE MEDIUM AND IMPACTED OUR VEHICLE BLOWING THREE (3) AIRBAGS. THIS MODEL AND YEAR DID NOT INITIALLY HAVE TAKATA AIRBAGS INSTALLED DURING PRODUCTION. IT IS UNKNOWN, TO DATE, WHETHER THE REPLACEMENT AIR BAGS INSTALLED BY GRIFFIN TOYOTA AT ROCKINGHAM, NC WHERE MANUFACTURED BY TAKATA AND POSE A DANGER TO OCCUPANTS IF ACTIVATED. THE TAKATA AIRBAG PROBLEM DID NOT GET PUBLIC ATTENTION UNTIL THE OCTOBER & NOVEMBER, 2014, TIMEFRAME. I CONTACTED GRIFFIN TOYOTA STATING MY CONCERN IN JANUARY, 2015 AND WAS TOLD THAT THERE WAS A POSSIBILITY THE REPLACEMENT WERE MANUFACTURED BY TAKATA AND COULD BE DEFECTIVE. I HAVE SUBSEQUENTLY CONTACTED TOYOTA CUSTOMER SERVICE AND REPORTED SAME (GIVEN CASE NUMBER [XXX]) AND THEM REFERRED ME TO THE LOCAL TOYOTA DEALERSHIP (CHARLES BARKER TOYOTA IN VIRGINIA BEACH, VA). THIS DEALERSHIP CONTINUES TO "STRUGGLE" TO GET THE INFORMATION FROM THE TOYOTA HEADQUARTERS IN CA TO DETERMINE WHETHER THE AIRBAGS SHOULD BE REPLACED (THAT IS, IF TAKATA REPLACEMENTS WERE INSTALLED AFTER THE WRECK) TO ENSURE THE OCCUPANTS SAFETY. PLEASE INVESTIGATE TO DETERMINE WHAT POTENTIALLY DEFECTIVE AIRBAGS (MANUFACTURED BY TAKATA) WERE INSTALLED IN THE JUNE-JULY 2014 TIMEFRAME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Apr 01, 2015
VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
I WAS BACKING OUT OF A PARKING SPACE AT A TACO BELL WHEN I NOTICED A CAR COMING SO I DECIDED TO STOP AND PULL BACK INTO MY PARKING SPACE TO LET IT PASS. WHEN I STEPPED ON THE BRAKE MY CAR SUDDENLY ACCELERATED IN REVERSE AND I STEPPED ON THE BRAKE AGAIN, BUT MY CAR CONTINUED TO ACCELERATE. I TURNED MY CAR TO AVOID HITTING THE CAR AND ANY OTHER CARS THAT MAY HAVE BEEN BEHIND ME. MY CAR CONTINUED TO ACCELERATE AND JUMPED A CURB, CROSSED OVER A SIDEWALK AND ONTO A LAWN AREA BEHIND TACO BELL. I STEPPED ON THE BRAKE AGAIN TRYING TO GET MY CAR TO STOP. I TURNED MY WHEELS TO KEEP FROM GOING INTO THE DRIVE UP LANE AND FINALLY GOT MY CAR TO STOP. *TR
Jan 21, 2015
EQUIPMENT ADAPTIVE/MOBILITY,VISIBILITY/WIPER
1 complaint
VISOR ON DRIVER'S SIDE DROPPED DOWN AND WILL NOT STAY UP. IT IS AN ABSOLUTE HAZARD. *TR
Dec 27, 2014
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
SEVERAL TIMES SINCE WE PURCHASED THE VEHICLE, THE FRONT DRIVER'S WINDOW WILL COME OFF TRACK AND NOT ALLOW TO ROLL UP THE WINDOW. THIS REALLY IS NOT A SAFETY ISSUE HOWEVER ONE TIME THE WINDOW DID NOT COME OFF TRACK HOWEVER THE DOOR WOULD NOT OPEN FROM THE INSIDE. WE HAD TO ROLL DOWN THE WINDOW TO OPEN FROM THE OUTSIDE. THIS WAS VERY SCARY SINCE MY WIFE DRIVES THE VEHICLE AND TRANSPORTS OUR CHILDREN AND GRANDSON. I WAS AFRAID IF SHE WERE IN AN ACCIDENT AND THE POWER WINDOW DID NOT WORK SHE WOULD HAVE TO FIND ANOTHER WAY TO EXIT THE VEHICLE. SINCE THE VEHICLE HAS BEEN OUT OF WARRANTY, WE FOUND ANOTHER PLACE TO FIX THE ISSUE. WE STILL HAVE ISSUES AT TIMES WITH THE WINDOW. ANOTHER ISSUE IS THAT THE REAR DOOR SENSOR CONSTANTLY INDICATES THE DOOR IS OPEN WHEN IT IS NOT. WHEN THIS HAPPENS, THE REAR DISPLAY STOPS WORKING AND SAYS REAR DOOR OPEN, THE OVERHEAD LIGHTS FLASH, AND THE DOOR CHIME SOUNDS. I CONSIDER THIS A SAFETY ISSUE SINCE IT CAUSES A DISTRACTION WHILE DRIVING. WITH THE DOOR CHIMING, LIGHTS FLASHING, AND THE REAR DISPLAY SHOWING A MESSAGE, IT TAKES OUR ATTENTION AWAY FROM DRIVING. *TR
Oct 21, 2014
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
TWICE IN SEPTEMBER 2014, AS I WAS APPROACHING A STOP LIGHT, I PRESSED THE BRAKES AND SLOWED TO NEARLY A STOP. THE ENGINE SUDDENLY ACCELERATED VERY HIGH, AND IF I HAD NOT ALREADY HAD A FOOT ON THE BRAKES, I WOULD HAVE GONE INTO AN INTERSECTION. THE ENGINE WAS RUNNING SO HIGH THAT IT WAS DIFFICULT TO KEEP IT FROM MOVING. I SHIFTED INTO NEUTRAL, CAME TO A COMPLETE STOP, AND WHILE THE TRANSMISSION WAS IN NEUTRAL, TOOK MY FOOT OFF THE BRAKE PEDAL. THE ENGINE IMMEDIATELY RETURNED TO NORMAL IDLE. THIS SAME SEQUENCE HAPPENED BOTH TIMES. THIS HAS HAPPENED TWICE THIS MONTH, BUT THESE ARE THE FIRST OCCURRENCES SINCE I PURCHASED THE VEHICLE NEW. I CALLED THE TOYOTA DEALER, AND THE SERVICE PERSON SAID THAT IF THE VEHICLE ISN'T DEMONSTRATING THAT BEHAVIOR WHEN I BRING IT IN, THEY WOULD NOT BE ABLE TO FIND WHAT CAUSED IT. THEY INDICATED THAT THE VEHICLE DATA RECORDER WOULD NOT RECORD SUCH AN EVENT. THEY SAID THEY WOULD ADD A NOTE ABOUT THIS TO THE RECORD THEY HAVE ON THIS VEHICLE (THEY HAVE DONE ALL THE SERVICE SINCE I PURCHASED IT FROM THEM). I HAVE ALREADY DECIDED THAT SHOULD IT HAPPEN AGAIN, I WILL TRADE THE VEHICLE. I DON'T LIKE HAVING TO KEEP MY HAND ON THE GEARSHIFT, READY TO SHIFT INTO NEUTRAL. I SAW A REPORT IN USATODAY THAT SUDDEN ACCELERATION IN TOYOTAS IS BEING INVESTIGATED AGAIN. I WANTED TO ADD MY EXPERIENCE TO THE MIX. *TR
Sep 29, 2014
STRUCTURE,VISIBILITY/WIPER
1 complaint
THE DRIVERS SUN VISOR HAS 2 STOP POINTS. ONE IS SUPPOSED TO BE FULLY UPRIGHT IN THE RECESS OF THE HEAD LINER. THE STOP POINT HAS MOVED SO THAT THE UPPER MOST POINT THE VISOR WILL GO IS ABOUT 10% BELOW LEVEL AND RIGHT IN THE LINE OF SIGHT OF THE DRIVER. THIS CAUSES AN UNSAFE CONDITION IN THAT THE DRIVER CAN NOT SEE THE ROAD OR STOP LIGHTS. I HAVE RUN A RED LIGHT BECAUSE I CAN NOT SEE IT. I HAVE LOOKED ON ALL THE WEBSITES AND THIS IS A COMMON PROBLEM FOR TOYOTA. NOT ONLY ON THE HIGHLANDER BUT ON SEVERAL OTHER MODELS. THERE NEEDS TO BE A RECALL FOR WHAT EVER IS CAUSING THAT STOP POINT TO "DROOP". THE VISOR CAN NOT BE TAKEN APART AND TOYOTA WANTS $200 TO REPLACE THE THING. IT IS A RIP OFF AS THEY KNOW THE PART IS DEFECTIVE. *TR
Jul 13, 2014
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE ACCELERATED OF ITS OWN ACCORD. ON SEVERAL SUCCEEDING OCCASIONS THIS TOYOTA HIGHLANDER HAS ACCELERATED OF ITS OWN ACCORD. VEHICLE HAS NEVER CRASHED AND AFTER PULLING OVER AND PLACING VEHICLE IN PARK, VEHICLE DID NOT CONTINUE TO ACCELERATE. THIS TOYOTA HAS BEEN SERVICED 3-4 TIMES FOR THIS PROBLEM, INCLUDING A SPECIALIST FROM ANOTHER STATE WHO TRAVELED TO BATON ROUGE TO MAKE A THOROUGH INSPECTION INVOLVING 2-3 HOURS. VERDICT WAS NO VISIBLE OR OTHER PROBLEM DETECTED. TWO MONTHS AGO THERE WAS ANOTHER RECALL ON THIS VEHICLE AND TOYOTA MADE THE REPAIR IN THE COMPUTER. LAST WEEK ON MAY 20, 2014 I RECEIVED ANOTHER RECALL REGARDING THIS VEHICLE. THIS VEHICLE INVOLVES A STEERING COLUMN ASSEMBLY CONTAINING A SPIRAL CABLE WITH ELECTRICAL CONNECTIONS INVOLVING THE AIR BAG. SHOULD THE DRIVER AIR BAG BECOME DEACTIVATED, IT COULD CAUSE IT NOT TO DEPLOY IN THE EVENT OF A CRASH WHICH COULD INCREASE THE RISK OF INJURY TO THE DRIVER IN CERTAIN TYPES OF CRASHES. THE REMEDY IS CURRENTLY UNAVAILABLE AND TOYOTA WILL SEND A SECOND OWNER NOTIFICATION LETTER WHEN THE REMEDY IS AVAILABLE. DESPITE NUMEROUS LETTERS AND REPEATED TELEPHONE CALLS TO TOYOTA, I HAVE NOT RECEIVED ANY ASSISTANCE TO PURCHASE A NEW TOYOTA HIGHLANDER THAT DOES NOT ENCOMPASS THESE TYPES OF SAFETY RECALLS. I CHOSE NOT TO JOIN A GROUP LAWSUIT BECAUSE I KNEW THIS WOULD BE FUTILE. NONETHELESS, I AM CONSIDERING LOOKING INTO HIRING AN ATTORNEY TO PURSUE THE REPLACEMENT OF THIS VEHICLE. THANK YOU FOR YOUR ATTENTION. *TR
May 28, 2014
HYBRID PROPULSION SYSTEM
1 complaint
2010 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL PROBLEMS AND RECALL PARTS NOT AVAILABLE. *SMD AFTER THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE. THE CONSUMER CONTINUED TO DRIVE THE VEHICLE FOR THE REST OF THE WEEK. FOUR DAY LATER, THE VEHICLE WOULD NOT TURN ON AFTER AN EXTREMELY COLD DAY. THE CONSUMER CALLED FOR A JUMP, THINKING IT WAS THE BATTERY. THE SERVICE TECHNICIAN CAME OUT AND IT WAS DISCOVERED, THE BATTERY WAS NOT THE ISSUE, BUT MAYBE SOME OTHER TYPE OF ELECTRICAL ISSUE, AS THE VEHICLE SOUNDED AS IF IT WERE TRYING TO TURN OVER, BUT WOULDN'T. ALSO, THE CAR ALARM WAS GOING OFF INTERMITTENTLY FOR HOURS FOR NO REASON. THE CONSUMER CALLED ANOTHER DEALER, ABOUT GETTING THE VEHICLE FIXED, BUT WAS INFORMED THE PART WAS ON NATIONAL BACK ORDER. *JB
Mar 06, 2014
AIR BAGS,STRUCTURE,ENGINE
1 complaint
WHILE DRIVING ON THE INTERSTATE AT 70 MPH, A DEER HIT MY CAR. AIRBAGS DID NOT DEPLOY, DAMAGED FRONT END, MINOR DAMAGE TO THE BUMPER, MAJOR DAMAGE TO ENGINE COMPARTMENT AND WINDSHIELD WAS CRACKED WHY DID THE AIRBAG NOT DEPLOY OUR MAJOR CONCERN CONCERN THAT WILL THE AIRBAG WORK AFTER REPAIRS?? *TR
Mar 01, 2014
HYBRID PROPULSION SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
THE INVERTER FAILED AND THE CAR STALLED ON A BUSY FREEWAY (I-5) DURING A DARK, RAINY EVENING. THE CAR COULD NOT MAKE IT ALL THE WAY TO THE SIDE OF THE SHOULDER AND STOPPED PARTIALLY BLOCKING A LANE. IT WAS EXTREMELY DANGEROUS AND THE DRIVER, MY WIFE, WAS LUCKY NOT TO BE INJURED. *TR
Feb 26, 2014
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I'D STOPPED ON THE RESIDENTIAL STREET TO LET A CAR PASS. AFTER THE CAR PASSED, I ATTEMPTED TO PULL UP ALONG THE CURB TO PARK, BUT THE CAR ACCELERATED AND CRASHED INTO A TREE. THE BRAKES DID NOT RESPOND AND THE STEERING DID NOT SEEM TO RESPOND. THE SPACE BETWEEN ACCELERATION AND IMPACT WAS 10-15 FEET. IT'S LIKE THE CAR HAD A MIND OF ITS OWN, AND I HAD NO CONTROL. NO WARNING LIGHTS CAME ON AND THE AIRBAGS DID NOT DEPLOY. THE PASSENGER SIDE HEADLIGHT WAS SMASHED, THE HOOD WAS SMASHED, FRONT BUMPER AND PASSENGER SIDE FENDER WERE ALSO SMASHED. THE ONLY THING THAT STOPPED THE CAR WAS THE TREE. ONCE IT STOPPED, I SIMPLY TURNED THE IGNITION OFF. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY TOLD ME TO TOW IT TO SAN FRANCISCO TOYOTA FOR MECHANICAL INSPECTION. I CALLED SAN FRANCISCO TOYOTA AND SAID THAT I WAS TOWING MY CAR DOWN AND WAS TOLD THEY'D BE WAITING FOR IT. LATER THAT DAY I RECEIVED A CALL FROM DON'S AUTOBODY TELLING ME THEY HAD MY CAR. I CONFIRMED WITH SF TOYOTA AND THEY SAID THEY SENT THE CAR THERE AND THE AUTO BODY WORK HAD TO BE DONE PRIOR TO A MECHANICAL INSPECTION. ON 4/15/13, I WAS INFORMED THE CAR HAD BEEN REPAIRED AND WAS SENT TO SF TOYOTA. I REPEATEDLY CALLED SF TOYOTA TO SEE IF THEY HAD FOUND ANY MECHANICAL DEFECTS. ON 4/16/13, I WAS CONTACTED BY DON'S AUTOBODY AND TOLD THAT TOYOTA REFUSED TO INSPECT THE CAR. SINCE WE DON'T KNOW IF THE CAR IS SAFE TO DRIVE, THE PERSON FROM THE AUTOBODY SHOP SUGGESTED WE CALL TOYOTA USA. TOYOTA USA OPENED A CASE AND HAS ENLISTED BILL FROM ENGINEERING ANALYTICS TO INSPECT THE CAR. BILL PLANS TO INSPECT THE CAR ON 4/30/13. HE WILL COLLECT DATA AND SEND IT TO TOYOTA. TOYOTA SAID THEY'LL REVIEW THE DATA AND WILL MAIL US THE RESULTS WITHIN 30 BUSINESS DAYS. WHEN WE EXPRESSED CONCERN THAT TOYOTA WAITED 6 WEEKS TO LOOK AT OUR CAR (WHICH THE AUTOBODY SAID THEY'VE DRIVEN), TOYOTA HAD NO COMMENT. *TR
Apr 27, 2013
STRUCTURE,WHEELS
1 complaint
THE FLARES THAT ARE ATTACHED TO THE FENDERS KEEP COMING OFF WHILE DRIVING. THEY HAVE COME OFF FOUR TIMES NOW AND POSE A SAFETY THREAT TO ME AND OTHERS ON THE HIGHWAY. I CURRENTLY HAVE THREE FLARES TAPED TO THE VEHICLE TO PREVENT THEIR COMING OFF WHILE DRIVING. IF THESE FLARES COME OFF IT IS POSSIBLE THEY COULD HIT OTHER VEHICLES ON THE HIGHWAY POSING A THREAT TO THEIR SAFETY. *TR
Feb 06, 2012
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
I WAS DRIVING MY VEHICLE AND IT CAUGHT FIRE AND COMPLETELY BURNED UP...IT WAS A TOTAL LOSS. *TR
Sep 10, 2011
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
2010 TOYOTA HIGHLANDER HYBRID. CONSUMER STATES THAT VEHICLE IS SUPPOSE TO BE ALL WHEEL DRIVE, HOWEVER THE HYBRID SYSTEM IS NOT COMPATIBLE WITH THE ALL WHEEL DRIVE SYSTEM *TGW THE CONSUMER STATED WHEN THE VEHICLE WOULD SLIDE, THE HYBRID SYSTEM SHUT DOWN THE ALL-WHEEL DRIVE SYSTEM BECAUSE THE COMPUTER WAS TRYING TO PREVENT DAMAGE TO THE GENERATOR WHICH IS A PART OF THE HYBRID SYSTEM. *JB
Feb 10, 2011
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
DRIVER BACKED OUT OF AN END PARKING SPACE (NOSE IN, CURB IN FRONT AND ON RIGHT). DRIVER FELT WHEEL (RIGHT SIDE) GO OVER CURB (TURNED TOO QUICKLY). DRIVER STOPPED, SHIFTED TO DRIVE (FORWARD) TO GET OFF THE CURB. WHEN DRIVER TOUCHED ACCELERATOR, THE VEHICLE SHOT FORWARD (SEEMED LIKE 50 MPH). LEFT FRONT OF THE HIGHLANDER CREASED THE TWO SIDE DOORS OF THE MINIVAN PARKED ADJACENT ON THE LEFT. THE LEFT FRONT OF THE HIGHLANDER SUSTAINED GRILLE DAMAGE, LEFT FENDER, HEADLIGHT AND RUNNING LIGHT, DRIVER DOOR AND LEFT MIRROR. FENDER PUSHED BACK PREVENTED DRIVER DOOR FROM BEING OPENED. AIR BAGS DID NOT DEPLOY. THE HIGHLANDER WAS PURCHASED 1/4/2010. THE ACCELERATOR RECALL WAS PERFORMED BY THE DEALER IN MARCH 2010.
Dec 13, 2010
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
2010 TOYOTA HIGHLANDER. S10 APPROPRIATE HANDLING- LETTER FROM REGARDING TOYOTA PROBLEMS *TGW THE CONSUMER STATED THE VEHICLE WAS DELIVERED TO HIM AND HIS WIFE DURING THE SALES SUSPENSION PERIOD OF TOYOTA VEHICLES WITHOUT THE ACCELERATOR RECALL WORK BEING COMPLETED. ALSO, AFTER OWNING THE VEHICLE FOR FIVE DAYS, THE VEHICLE WOULD NOT START. THE DEALER STATED THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. *JB
Oct 27, 2010
ENGINE AND ENGINE COOLING
1 complaint
I HAVE A 2010 TOYOTA HIGHLANDER 4 CYLINDER THAT HAS AN ENGINE WHICH IS ACCELERATING AND SURGING DESPITE THAT IT HAS RECEIVED THE RECALL "FIX" FOR THE RECENT GAS PEDAL RECALL. EVEN AFTER THE RECALL MODIFICATION TO THE GAS PEDAL, THE ENGINE'S TACHOMETER JUMPS (OFTEN UP TO 5000 RPM) WHILE TRAVELING AT A STEADY SPEED OR NOT ACCELERATING. THE PROBLEM OCCURS EVERY TIME IT IS DRIVEN AND IS EASILY DUPLICATED. MY LOCAL DEALER SERVICE HAD THE CAR FOR OVER 3 WEEKS AND WAS WORKING CLOSELY WITH TOYOTA CORP TECHNICIANS. THEY WERE ABLE TO REPRODUCE AND OBSERVE THE PROBLEM AND ACKNOWLEDGED IT. BUT THE VEHICLE WAS NOT PRODUCING ANY DIAGNOSTIC "ERROR CODES" AND THEY WERE UNABLE TO DIAGNOSE OR REPAIR THIS VEHICLE. IN A STRANGE TWIST THEY RETURNED THE VEHICLE TO ME AND "CHANGED THEIR TUNE". THE DEALER THEN SAID TOYOTA TECH'S STATED IT WAS A NORMAL GEAR CHANGE FUNCTION AND THAT THERE WAS NOTHING THEY COULD DO ABOUT THE SURGING. THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE AND I AM ABOUT TO TAKE IT BACK TO THE DEALER AND GO ANOTHER ROUND. PROBLEM OCCURS AT BOTH HIGH AND LOW SPEEDS, WITH AND WITHOUT USE OF CRUISE CONTROL. THE VEHICLE IS LESS THAN 1 YEAR OLD AND THE ENGINE BEHAVIOR IS QUITE SCARY. I DO NOT WANT TO HAVE MY WIFE AND CHILDREN GET INTO AN ACCIDENT. PLEASE GET INVOLVED. IN MY OPINION, THIS PROBLEM SEEMS TO BE RELATED TO THE VEHICLES ELECTRONIC ENGINE CONTROLS. A.S.I. *TR
Jul 19, 2010
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER HYBRID. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, DURING BRAKING THERE WAS A DELAY IN THE RESPONSE TIME. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS ABLE TO CONTINUE IN OPERATION. ADDITIONALLY, WHEN IN AN IDLING POSITION THE VEHICLE WOULD SHAKE CAUSING A JERKING MOTION TO OCCUR. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTIONS WHICH THERE WERE NO RESOLUTIONS. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 1,000.
May 21, 2010
SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM
1 complaint
ON DECEMBER 2, 2009, I TOOK DELIVERY OF A NEW 2010 TOYOTA HIGHLANDER SPORT MODEL, WITH A V-6 ENGINE AND 2 WHEEL DRIVE. THIS VEHICLE SUBSEQUENTLY WAS IDENTIFIED IN THE JANUARY & FEBRUARY, 2010 RECALL NOTICES AS BEING ONE OF THE VEHICLES AFFECTED BY THE STICKING GAS PEDAL PROBLEM. HOWEVER, PRECEDING THE RECALL NOTICES, ON JANUARY 15, 2010, I EXPERIENCED A BRAKE PEDAL FADE WHILE STOPPED ON LEVEL FLAT GROUND AT A RED TRAFFIC SIGNAL. I PRESSED DOWN ON THE BRAKE PEDAL HARDER TO ENSURE THAT I DID NOT DRIFT INTO THE REAR END OF THE CAR STOPPED IN FRONT OF ME. UPON PRESSING DOWN HARDER ON THE BRAKE PEDAL, THE "HILL ASSIST" WARNING BUZZER SOUNDED EVEN THOUGH MY WHEELS WERE NOT SPINNING OR IN DANGER OF SPINNING. WHEN THE TRAFFIC SIGNAL CHANGED TO GREEN A MINUTE OR SO LATER, I REMOVED MY FOOT FROM THE BRAKE PEDAL AND LIGHTLY DEPRESSED THE ACCELERATOR TO START MOVING FORWARD. I FOUND THAT I HAD TO APPLY SUBSTANTIAL ( GREATER THAN NORMAL) PRESSURE TO THE ACCELERATOR PEDAL TO MAKE THE CAR MOVE FORWARD. THIS CAUSED GREAT CONCERN BECAUSE OF THE POSSIBILITY OF MOVING FORWARD TOO QUICKLY FROM A DEAD STOP AND HITTING THE VEHICLE IN FRONT OF ME. I TOOK THE VEHICLE TO MY SELLING DEALER THE FOLLOWING DAY TO HAVE THE VEHICLE CHECKED OUT. I WAS ADVISED THAT THE CAR'S COMPUTER DID NOT SHOW ANY DEFAULTS AND THAT ALL SYMPTOMS WERE NORMAL. I WAS FURTHER ADVISED TO STOP PRESSING ON THE BRAKE PEDAL SO HARD. HOWEVER, MY CONCERN IS THAT WHENEVER THE "HILL ASSIST" SYSTEM IS ENGAGED (I CAN ENGAGE IT AT ANY TIME AT WILL), THERE IS A DISTINCT POSSIBILITY THAT THE EXTRA PRESSURE NEEDED TO START THE CAR MOVING FORWARD WILL CAUSE ME TO ACCELERATE INTO THE VEHICLE IN FRONT OF ME. I HAVE REASON TO BELIEVE THAT THIS CONDITION IS COMPUTER RELATED AND PRESENTS AN IMMINENT DANGER TO BOTH MYSELF AND OTHER MOTORISTS DRIVING A SIMILAR EQUIPPED TOYOTA HIGHLANDER THEREFORE, I AM REQUESTING THAT AN INVESTIGATION BE COMMENCED IMMEDIATELY IN LIGHT OF TOYOTA'S MASSIVE RECALL PROBLEMS. THANK YOU.*TR
Feb 17, 2010
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
UNCONTROLLABLE ACCELERATION 2010 TOYOTA HIGHLANDER. 3 TIMES ON 2-10-10. *TR
Feb 10, 2010
FUEL SYSTEM, GASOLINE,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON PENNSYLVANIA TPKE TOYOTA HIGHLANDER 2010 MODEL BOUGHT A MONTH AGO JUST STOPPED IN THE MIDDLE OF THE ROAD AFTER AN HOUR DRIVE, CAR WAS TOWED TO THE DEALER. THEY STATED THAT IT HAS A COMPUTER PROBLEM AND THAT WAS REPLACED. THE WAS RETURNED AFTER A WEEK. ON OUR WAY BACK AGAIN AFTER APPROX. AN HOUR DRIVE THE CAR STOPPED IN THE MIDDLE OF THE HIGHWAY. WE ESCAPED 2 MAJOR ACCIDENTS BY GOD'S GRACE. THE CAR IS STILL WITH ROCKLAND TOYOTA. THIS TIME THEY SAID THE FUEL PUMP WAS THE PROBLEM, THEN THEY SAID IT IS LOOSE WIRE ETC. ETC. *TR
Feb 04, 2010
EXTERIOR LIGHTING,VISIBILITY,SEATS,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHEN HE TURNED THE HEADLIGHTS ON, HE COULD NOT SEE OBJECTS ON THE SIDE OF THE VEHICLE. WHILE DRIVING APPROXIMATELY 35 MPH AND VARIOUS SPEEDS IF HE HIT A DIP OR CURVE IN THE ROAD, THE VISIBILITY WOULD DROP TO LESS THAN 2 FEET IN FRONT OF HIM. HE NOTICED THE ISSUE DIFFERENCE WHENEVER HE HAD TO USE THE HEADLIGHTS. HE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NO SOLUTION TO THE PROBLEM. HE CALLED THE MANUFACTURER AND WAS ADVISED TO FILE A LEMON LAW COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 3,500. THE FAILURE MILEAGE WAS APPROXIMATELY 60. UPDATED 03/19/10. *LJ THE WINDSHIELD HAD TO BE REPLACED DUE TO HAIRLINE CRACKS FORMING, THE HEATED SEATS WERE NOT HEATING PROPERLY, THE SKID CONTROL LIGHT HAD ILLUMINATED AND THE DASH LIGHTS WOULD BLINK INTERMITTENTLY. UPDATED 07/27/10*JB
Jan 22, 2010
Frequently Asked Questions
How many problems does the 2010 TOYOTA Highlander have?
The 2010 TOYOTA Highlander currently has 235 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2010 TOYOTA Highlander?
The most common problems reported for the 2010 TOYOTA Highlander are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2010 TOYOTA Highlander problem data come from?
All problem and complaint data for the 2010 TOYOTA Highlander comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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