How many problems does the 2011 TOYOTA Highlander have?

The 2011 TOYOTA Highlander currently has 185 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2011 TOYOTA Highlander?

The most common problems reported for the 2011 TOYOTA Highlander are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2011 TOYOTA Highlander problem data come from?

All problem and complaint data for the 2011 TOYOTA Highlander comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2011 TOYOTA Highlander Problems

STEERING

27 complaints

Clicking in steering column light comes on dash for power steering then hard to make turn then well go back off then able to make turns with ease again

Dec 17, 2022

In the last 30 days, the steering has begun to feel "loose", as if I am driving on ice. At first it was barely perceptable. There has been more "play" in the steering. During the last 2 days, the car is now making a thud when I am steering right. I have an appointment for a mechanic to look at it. The car is a 2011 Highlander, AWD, with 89,000 miles on it. I feel the steering issue could be very dangerous at some point.

Dec 13, 2022

The power steering is clunky, locks in position when backing out of a parking spot, is clunky and unreliable at slow speeds. I can feel the steering column get far tighter feeling when turning at slow speed (3-10 mph)

Dec 08, 2022

WHEN YOU TURN THE STEERING WHEEL AND THEN THE TURN IS COMPLETED...THE STEERING WHEEL DOES NOT GO BACK INTO POSITION. THIS OCCURS WHEN YOU ARE IN MOTION.

Apr 18, 2021

FOR SEVERAL MONTHS, THERE'S A THUMP WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, NO MATTER WHAT ROAD/STREET. WE HAVE LESS THAN 43,000 MILES ON IT & DO NOT DRIVE ON RUFF TERRAIN. WE PURCHASED THE 2011 TOYOTA HIGHLANDER NEW, TAKE IT TO THE DEALER EVERY 6 MOS FOR MAINT. & NOW TOLD IT NEEDS A STEERING SHAFT REPLACEMENT & 4 WHEEL ALIGNMENT. ($657.33 TOTAL!) THIS IS INCONCEIVABLE TO PASS ON TO CUSTOMERS. AND A ROAD HAZARD TO ALL ON THE ROADS.

Mar 25, 2020

+ 22 more complaints for this component

STRUCTURE

22 complaints

The contact owns a 2011 Toyota Highlander. The contact stated that the sun visors on the driver’s and passenger’s sides were hanging down and would not stay in the upright position. The contact stated that the sun visors obstructed her vision while driving at various speeds. The contact called the dealer and was informed that there was a recall on the vehicle for the sun visors; however, the recall had expired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.

Sep 23, 2022

I NOTICED IN NOVEMBER 2016 THAT THE PAINT ON MY 2011 TOYOTA ROOF WAS PEELING OFF. I TOOK IT TO A TRUSTED BODY SHOP AND THE OWNER ADVISED MY TO TAKE IT TO THE DEALERSHIP AS IT APPEARED TO BE A MANUFACTURER DEFECT. I DID AS HE SUGGESTED AND I WAS SUBJECTED TO MONTHS OF UNRESPONSIVE BEHAVIOR BEFORE I WAS FINALLY TOLD MY CAR WAS BEYOND THE 3YEAR WARRANTY THEREFORE NOT THEIR PROBLEM IN OCTOBER OF 2017. SINCE THIS TIME, THE PAINT FAILURE HAS PROGRESSED TO INCLUDE NEARLY EVERY PANEL ON MY VEHICLE. I HAVE ALSO LEARNED THAT TOYOTA IS RECALLING BLIZZARD PEARL VEHICLES DUE TO THIS EXACT PROBLEM BUT MY VIN IN NOT INCLUDED. I FEEL THIS NEEDS TO BE REMEDIED IMMEDIATELY AS THIS MANUFACTURER DEFECT GREATLY IMPACTS THE VALUE OF MY INVESTMENT. **I AM UNABLE TO ATTACH MORE THAN ONE PICTURE TO MY COMPLAINT. HOWEVER, I HAVE MULTIPLE PHOTOS AND SOME DAMAGE IS IMPOSSIBLE TO SUCCESSFULLY DOCUMENT BUBBLING PAINT. *TR

Apr 14, 2020

POWER LIFTGATE MOTOR ARM DETACHED FROM THE UPPER PORTION OF THE REAR DOOR. UPON REPEATED USE AND TIGHTENING IT BECOMES STRIPPED. FORUMS REPORTS THIS IS COMMON FOR SEVERAL MODEL YEARS - NO RECALL. HOLE TO SCREW BECOMES STRIPPED OVER TIME. NO ACCESS TO THE BACK END TO APPLY NUT. DEALER RECOMMENDS TAKING IT TO A BODY SHOP FOR DOOR REPLACEMENT AT $3200 - $3900 DOLLARS. EXTREMELY BAD DESIGN FLAW. IF LIFTGATE SEEMS WEAK IN OPENING NAND CLOSING, THIS COULD BE PART OF THE PROBLEM. SHOWED WEAKNESS FOR WEEKS UNTIL I HEARD THE POP AND REALIZED THE POWER ROD CAME OUT. WHEN I WENT TO SCREW IT BACK IN - IT'S STRIPPED. OUT OF WARRANTY PERIOD. NO SOLUTION FOUND OTHER THAN REPLACING THE REAR LIFTGATE.

Apr 11, 2017

WHEN TRYING TO OPEN THE REAR HATCH FROM THE INSIDE, THE BEEPING SOUND WOULD NOT TURN OFFICE AND WHEN I WENT TO INVESTIGATE WHAT WAS WRONG WITH THE HATCH THE HYDRAULIC ARM HAD BROKEN AND THE MOLDING POPPED OFF PREVENTING IT FROM WORKING. I TOOK IT INTO TOYOTA DEALERSHIP AND THEY REPLACED THE WHOLE MOTOR/ARM ON THE HATCH. THIS WAS COVERED THROUGH MY WARRANTY.

Sep 08, 2016

ISSUE WITH THE GLASS DOOR BACK (HATCH) DOES NOT CLOSE OR OPEN PROPERLY. I DID MAKE SURE THE DOOR ARE CLOSED BEFORE STARTING THE VEHICLE AND ONCE VEHICLE IS IN MOTION THE GLASS DOOR (HATCH) OPENS AND I HAD TO STOP THE VEHICLE AND CLOSE IT, WHICH IS VEERY INCONVENIENCE AND SAFETY ISSUE.

Jul 28, 2016

+ 17 more complaints for this component

VISIBILITY/WIPER

21 complaints

DRIVER SIDE SUN VISOR STUCK IN DOWN POSITION, AND WILL NOT MOVE UPWARD OUT OF THE WAY, OBSTRUCTING DRIVER'S VIEW. IT CAN BE MOVED TO THE SIDE WINDOW, BUT THEN THE SIDE VIEW IS OBSTRUCTED. I HESITATE TO TRY AND FORCE IT UP, BECAUSE IT FEELS LIKE IT WOULD BREAK AND JUST FLOP AROUND. RESEARCHING THE PROBLEM, I HAVE LEARNED OF MANY OTHER OWNERS OF SIMILAR-VINTAGE TOYOTA HIGHLANDERS WHO HAVE EXPERIENCED THE SAME PROBLEM. THE TOYOTA DEALER QUOTED OVER $300 TO REPLACE WITH A NEW PART. THIS IS SAFETY ISSUE THAT SHOULD BE RECALLED BY THE MANUFACTURER.

Mar 20, 2019

DRIVER SIDE SUN VISOR NO LONGER STAYS UP AND BLOCKS THE DRIVERS VISION WHILE DRIVING. THIS SEEMS TO BE A ON GOING PROBLEM WITH TOYOTA SUN VISORS.

Apr 27, 2018

DRIVER'S SIDE VISOR IS BROKEN AND STUCK AT A 45 DEGREE ANGLE, AND WILL NOT STAY IN THE UPRIGHT POSITION, OBSTRUCTING VISIBILITY WHEN DRIVING. THIS APPEARS TO BE A DESIGN ISSUE OF THIS PARTICULAR MODEL, AS THERE ARE MANY SIMILAR COMPLAINTS ONCE DOING A SIMPLE INTERNET SEARCH.

Sep 05, 2015

DRIVER'S SIDE VISOR WON'T STAY CLOSE TO THE CEILING .

Jul 24, 2015

AS I ATTEMPTED TO LOWER THE VISOR ON THE DRIVERS SIDE, THE MECHANISM BROKE AND IT WOULD NEITHER STAY OR OR DOWN - BLOCKING VISIBILITY. I KNOW A COUPLE OF MY FRIENDS WHO OWN HIGHLANDERS HAVE HAD THE SAME PROBLEM AND THE DEALERSHIP I WENT TO SAID THAT TOYOTA WAS GOING TO DO SOME TYPE OF "EXTENDED WARRANTY" TO COVER THE COST. HOW DO I APPLY FOR THAT?

Jul 10, 2015

+ 16 more complaints for this component

ELECTRICAL SYSTEM

13 complaints

SINCE LAST YEAR, WHILE VEHICLE IS IN MOTION THE REAR HATCH SENSOR BEGAN GOING ON. LIGHT AND SENSOR GO ON WHEN THE TEMPERATURE OUTSIDE IS HIGH AND WHEN THE CAR IS TURNING. THIS IS ONLY FOR THE REAR HATCH. I HAVE RESEARCHED ONLINE AND SEE THIS IS A PROBLEM WITH THIS MAKE AND MODEL OF VEHICLE. THE ISSUE IS THE SENSOR CONNECTED TO THE HATCH LOCK. THIS IS A SAFETY ISSUE WHILE DRIVING.

Aug 27, 2019

REAR DOOR SENSOR IS DEFECTIVE. LIGHT EITHER STAYS ON AND GETS EXTREMELY HOT WHICH DRAINS THE BATTERY OR LIGHT AND BACK DOOR AJAR INDICATOR FLASHES AND SOUNDS SIGNAL BEEP ON AND OFF CONSTANTLY AS YOU DRIVE. I READ ONLINE THAT MANY OTHERS HAVE THIS PROBLEM. ONE SOLUTION IS TO CUT WIRE, BUT THAT IS UNSAFE AS YOU COULD BE DRIVING WITH AN OPEN DOOR AND NOT KNOW IT.

Jul 08, 2019

THE ELECTRIC DOOR LOCKS HAVE FAILED AGAIN FOR THE THIRD TIME. I HAVE HAD ALL 4 DOOR LOCKS REPLACED, SOME TWICE, AT CONSIDERABLE EXPENSE. THE DRIVER'S DOOR LOCK AND THE DRIVER'S-SIDE REAR DOOR LOCK ARE NOW BROKEN AGAIN. THE DRIVER'S DOOR LOCK DOES NOT OPERATE ELECTRICALLY AT ALL AGAIN. THIS MEANS I MUST PULL THE MECHANICAL KEY OUT OF THE KEY FOB TO UNLOCK THE DOOR. WHEN THE CAR IS PLACED IN DRIVE, THE DRIVER'S DOOR REMAINS UNLOCKED, AS DOES THE DRIVER'S-SIDE REAR DOOR - A SERIOUS SAFETY ISSUE SINCE THEY ARE SUPPOSED TO LOCK AUTOMATICALLY, AND THEY WILL NOT LOCK MANUALLY WITH THE ELECTRIC DOOR LOCK SWITCH LOCATED ON THE DRIVER'S DOOR - I HAVE TO MANUALLY PUSH THE DOOR LOCK LEVER MECHANICALLY. I AM VERY DISAPPOINTED IN TOYOTA. THE PROBLEM LIES WITH THE CHEAP SOLENOIDS/MOTORS THAT ARE USED TO ACTUATE THE DOOR LOCKS - A DEVICE THAT COSTS LESS THAN $5 ON AMAZON, BUT IS DIFFICULT TO INSTALL FOR US NON-MECHANICS. I HAVE HEARD OF THE SAME PROBLEM HAPPENING WITH OTHER CAR MANUFACTURERS AS WELL.

Apr 26, 2019

ACTUATORS FAIL TO RESPOND IN CAR DRIVERSIDE DOOR.IN PARK KEY FOB READ DOORS AS UNLOCKED AND CAUSES LOCK AND UNLOCK TO RUN AFTER ENGINE IS SHUT DOWN. DIDI DIAGE AT TOTYOTA OF BOWIE 6-21 -18 .CONFORMATION SHOWS NO PROBLEM WITH ACTUATORS ELETRONICS READ FINE.BOUGHT KEY FOB ANNAPOLIS TOYOTA REPROGRAMED CODE 6-22 AND 2ND TRIP 6-25

Jun 25, 2018

AS I WAS TIRING RIGHT A SENSOR CAME ON AND THE STEERING WHEEL LOCKED AND ALL THE LIGHTS TURNS OFF. THANK GOD I WAS ALMOST HOME. HAPPENED A FEW TIMES REALLY SCARY.

Apr 01, 2017

+ 8 more complaints for this component

ENGINE

11 complaints

Our car had a major oil leak from the engine Oil Cooler Pipe Manifold at the bottom of the engine (front). My research has concluded that this has been a known issue with various Toyota models with the 2GR-FE engine, however Toyota has not issued a recall and the local dealership has never mentioned it during services. The NHTSA has known about this issue, however it appears that little to no action has been taken with the vehicle manufacturer or public. The issue concerns a leak that is waiting to happen on all engines with the original Oil Cooler Pipe as it is designed with rubber pipes that degrade over time and even a pin hole oil leak will cause virtually all the engine oil to drain from the engine onto the pavement below and underside of the vehicle including brake components. It is not a matter of “if” but “when” it will happen, and the consequences can leave people stranded with a damaged engine and undriveable vehicle. Severe injury and deaths can and will result due to the ongoing lack of action by the NHTSA and vehicle manufacturer. As an aside, the cost to repair is in the thousands of dollars, unless the owner is fortunate like myself who was able to replace the Oil Cooler Pipe at my own time and cost with the vehicle out of service and significant clean up required. I still don’t know the long-term effects of our engine being almost drained of oil and because of this may now sell the car which was not in our plan. I have added a photo of the original inadequately designed Oil Cooler Pipe and the replacement version purchased from Toyota. Also, the dealership were not interested in doing anything for us. I demand that the NHTSA takes action which is long overdue. Please take this issue seriously

Jun 25, 2024

the intake VVT-i gear on 2AR-FE equipped Rav-4s and other Toyota models Has failed after 113k miles. The vehicle is at risk of causing self inflicted damage due to this common issue many toyota owners are facing 2008-2013 highlanders. The part has not been inspected but was diagnosed by a mechanic based on their past experience with these vehicles and sound. No warnings or dash lights just a terrible metallic rattle upon cold start. This started around 2k miles ago.

Sep 04, 2023

As my family was driving down Interstate 85 in Atlanta going around 80 MPH a dash notification came on that said "Low Oil Pressure pull over" the notification came on then went away then came back on (car never ran hot). Thankfully we were near an exit so we pulled off and into the first parking lot we could find. There was a huge puddle of oil under the car and smoke coming from the engine. We got our Highlander towed back to our nearest Toyota dealership to our home to be inspected. It was discovered our Engine Oil Cooler Pipe had failed resulting in all of the oil in our car being released from the car. If we hadn't been able to pull over so fast most likely my engine would have seized up and caused a wreck in the middle of the interstate. After doing research on this issue I discover there was a Warranty Enhancement Program done by Toyota on this very part valid through 2021 or 150,000 miles. I have 163,000 miles on my car. I tried to explain to Toyota that like majority of people my car was not driven for 2 years due to covid so they should at the very least expand the warranty. The dealership also told me they couldn't have replaces the part until it failed which from what I can tell of the hundreds of other Toyotas experiencing this same issue there are no warning signs prior to the part failing, you discover it failed by it releasing all your oil while driving at a high rate of speed.

Mar 24, 2023

While driving on the parkway, an oil pressure warning light came on and said to turn off the car. The car immediately started making noise so we pulled onto the shoulder and turned the car off. We were with our 3 children stuck on the side of the very busy road and had to wait for a tow truck. After having it towed our mechanic said it is a known problem with our car. The rubber oil line hose ruptured and we lost all of our oil immediately. The engine could have seized at any moment while driving. Toyota knows of this issue and has since changed it to a metal system but never did a formal recall for this issue. We are currently waiting for it to be fixed so I don't have a bill yet. This seems like something dangerous that could be avoided with a recall. Toyota will not fix this issue.

Apr 20, 2022

A major and catastrophic oil leak occurred while the car was being driven by my wife on a major thruway during early morning rush hour traffic. The low oil pressure light came on and she was able to maneuver to a parking lot and shut the vehicle off. If the engine had seized due to oil starvation, she may have been involved in a serious accident or seeping oil may have potentially ignited causing a vehicle fire.

Feb 20, 2022

+ 6 more complaints for this component

SERVICE BRAKES

11 complaints

When driving approximately 20-30mph multiple warning lights illuminated on dash along with Brake Malfunction warning on information display. Did not notice any issues with braking and no fluid loss / leaks noted. Codes stored were C1241 (Low or High Power Supply Voltage), C1253 (Pump Motor Relay), and C1391 (Abnormal Leak of ACC Press). Noticed that ABS pump would run 2-5 seconds every 1-5 minutes. Original part number 44510-48080. Research shows multiple Toyota “Warranty Extensions” on multiple models using same/similar components.

Dec 02, 2021

ON FEB 13, I WAS DRIVING AN ANN ARBOR, MI, STREET THAT WAS DOWNHILL AND ICY. I PRESSED THE BRAKE PEDAL UNTIL THE ABS CAME ON, AND HELD IT ON FOR 15 TO 30 SECONDS. THIS DID NOT STOP THE CAR, BUT SLOWED IT, AND ALLOWED ME TO GO STRAIGHT, UNTIL AFTER 10 TO 20 SECONDS, THE ABS STOPPED WORKING (NO MORE PEDAL PULSING, NO MORE ABS NOISE), THE WHEELS LOCKED UP, AND I SLID INTO THE CURB. FORTUNATELY, THERE WAS NO DAMAGE. A TECHNICIAN AT TOYOTA DEALERSHIP SAID IT IS NORMAL ON ALL VEHICLES FOR ABS TO STOP WORKING, AND FOR WHEELS TO LOCK UP, AFTER ABS OPERATES FOR A PERIOD OF TIME. THIS MAY BE WHAT I EXPERIENCED. HE SAID ONE SHOULD RELEASE THE PEDAL AND THEN REAPPLY PRESSURE, OR PUMP THE PEDAL. THIS SUGGESTION IS QUITE DIFFERENT THAN THE USUAL INSTRUCTIONS, WHICH SAY TO CONTINUALLY PRESS BRAKE PEDAL. HE HAD AN EXPLANATION, WHICH I CANNOT REPEAT -- SOMETHING TO DO WITH BRAKE FLUID DEPLETING SOMEWHERE, PERHAPS THE MASTER CYLINDER. THE ABS PROBLEM PROBLEM LIGHT HAS NOT COME ON. AFTER THAT INCIDENT, THE ANTILOCK BRAKES HAVE WORKED FINE, THOUGH I HAVE NOT TESTED THEM IN THE SEVERE CONDITIONS OF FEB 13. SINCE THE ABS SYSTEM SEEMS TO BE WORKING NOW, AND THE ABS LIGHT IS NOT ON, THERE APPEARS TO BE LITTLE CHANCE THE TOYOTA DEALER COULD DO SOMETHING USEFUL. THERE APPEAR TO BE TWO POSSIBILITIES: 1. THERE'S A PROBLEM WITH TOYOTA HIGHLANDER ABS SYSTEMS WHEN APPLIED FOR AN EXTENDED PERIOD OF TIME. NHTSA WILL BECOME AWARE OF THIS IF MORE OWNERS MAKE REPORTS. 2. THE TECHNICIAN IS CORRECT THAT AFTER ACTIVATING ABS FOR A LENGTH OF TIME, ONE MUST RELEASE THE PEDAL, OR PULSE IT, IN ORDER FOR ABS TO CONTINUE TO OPERATE. IN THIS CASE, INSTRUCTIONS FOR USING ABS NEED TO BE SUBSTANTIALLY REVISED, AND ORGANIZATIONS SUCH AS NHTSA OUGHT TO INFORM THE PUBLIC OF THE ISSUE AND THE POTENTIAL FOR DANGEROUS ACCIDENTS WHEN ABS IS APPLIED CONTINUOUSLY FOR TOO LONG.

Feb 16, 2020

I WAS PARKING MY CAR AT A PARKING LOT. I ATTEMPTED TO STOP THE CAR (IT WAS ABOUT 2MPH) WHILE APPLYING BRAKE AND MY CAR DID NOT STOP, RATHER IT ACCELERATED, I PUSHED BRAKE AND DID NOT WORK, IT JUMPED ON THE CURB. I RELEASED BRAKE, REAPPLIED AND CHANGED TO PARKING MODE IMMEDIATELY AND IT STOPPED. THIS ISSUE HAS HAPPENED THIRD TIME WITH THIS CAR. WHEN CAR IS ABOUT TO SLOW DOWN AND STOP, THAT TIME BRAKE DON'T WORK AND CAR ACCELERATE FURTHER. BRAKE PEDAL WAS VIBRATING WHEN IT WAS A SNOW ON THE ROAD WHEN I WAS TRYING TO STOP AT STOPLIGHT AND IT ACCELERATE. THIS IS VERY VERY DANGEROUS AND UNSAFE. I HAVE READ SEVERAL SAME COMPLAINTS ONLINE. THIS IS A DEFINITE MANUFACTURER DEFECTS AND MUST BE RECALLED IMMEDIATELY. LUCKILY SO FAR, I HAVE NOT HIT ANYTHING BUT NOW AFTER THE PARKING LOT INCIDENT I AM AFRAID.

Jan 08, 2020

BREAK LIGHT WARNINGS ALL CAME ON. BRAKES WENT OUT WHILE IN MOTION ON A CITY STREET. HAD TO SHOVE BREAK PEDAL DOWN WITH BOTH FEET TO THE FLOOR GOING UPHILL TO STOP. DEALERSHIP TOLD US IT'S THE BREAK ACTUATOR PUMP AND WILL BE $5000 TO REPAIR. THIS IS A SERIOUS HARDSHIP ON US. I'M A FOSTER PARENT AND NEED MY VEHICLE IN WORKING ORDER. DEALERSHIP SAID ONLY THEY CAN DO THE REPAIR DUE TO SENSOR CALIBRATIONS.

May 26, 2018

ABS BRAKE ACTUATOR FAILED ON TOYOTA HIGHLANDER. SPENT $1905 ON REPAIRS FROM TOYOTA. THERE WAS A RELATE RECALL ON TOYOTA CAMERY HYBRID WITH THE SAME PROBLEM. THE ABS FUNCTION WON'T ACTIVATE WHILE DRIVING. I HAVE RECEIPTS OF ALL THE REPAIRS ON HAND

Jan 21, 2018

+ 6 more complaints for this component

UNKNOWN OR OTHER

8 complaints

SUN VISORS WILL NOT STAY IN UPRIGHT POSITION.

Feb 25, 2019

THE CAR IS SITTING STILL WITH THE ENGINE OFF. THE HORN HAS GONE OFF SEVERAL TIMES. THIS HAS HAPPENED IN OUR DRIVEWAY AND IN THE GARAGE WITH NO ONE AROUND.

Jul 18, 2018

BOTH DRIVER AND PASSENGER FRONT SIDE DOORS WILL NOT UNLOCK IN 2013 ONE WAS REPLACED AT THE DEALERSHIP AND THE VEHICLE HAD TO BE BROUGHT IN 3 TIMES TO GET IT RIGHT. THAT WITH ONLY OWNING IT AFTER 2 YEARS WAS RIDICULOUS. THE ACTUAL LOCK ACTUATOR COSTS APPROX $250 A PIECE TO REPLACE AND WE KNOW IT IS NOT THE FUSE IT WAS CHECKED. FIXED IN 2013 UNDER WARRANTY BUT A MONTH AFTER BEING PAID OFF IN 2016 THEY BOTH STOPPED WORKING. I REFUSE TO SPEND $500 ON PARTS AND WHO KNOWS HOW MUCH MORE FOR LABOR. I WILL NEVER BUY A TOYOTA AGAIN THIS SHOULD DEFINITELY BE A RECALL AS NUMEROUS CUSTOMERS ON INTERNET COMPLAIN ABOUT THE SAME EXACT PROBLEMS. SHOULD BE RECALLED LIKE THE SUN VISORS WERE

Feb 17, 2018

HEATER/AC ASSEMBLY IS LEAKING ONTO A CONTROL MODULE UNDER THE DASH WHICH I BELIEVE THE THE AIRBAG MODULE AND SOAKING THE FRONT DRIVERS AND PASSENGERS CARPETS AND PADDING. CHECKED FOR BLOCKAGE IN DRAIN TUBE. NONE, USED COMPRESSED AIR TO BLOW OUT DRAIN TUBE JUST IN CASE. DID NOT SOLVE ISSUE. REMOVED PASSENGERS SIDE PANEL AND FOUND THAT THE FACTORY SEAM OF THE AC/HEATER ASSEMBLY WAS LEAKING WATER WHEN THE AC IS ON. (I HAVE VIDEO) THE DESIGN OF THE ASSEMBLY IS POOR IN THAT THE SEAM SPLITS THE ASSEMBLY LEFT AND RIGHT RATHER THAN TOP AND BOTTOM. REPAIR OF THE UNIT WOULD HAVE REQUIRED COMPLETE REMOVAL OF DASH, STEERING, ETC. TO SOLVE THIS, I PLACED 3M GLASS SETTING BUTYL TAPE OVER THE SEAM SUCH THAT THE SEAM IN THE UNIT WAS SEALED ABOVE THE CONDENSATION DRAIN. THIS RESOLVED THE ISSUE.

Dec 26, 2015

THE BACK-UP CAMERA HAS STARTED SHOWN MORE OF THE BUMPER... IT HAS STARTED POINTING MORE TO IT. THE CAMERA DID NOT SEE LOOSE. BUT I SEE THE MORE BUMPER ON THE SCREEN. WHEN I CONTACTED TO THE DEALERSHIP, WHERE I PURCHASED INCLUDE THE EXTENDED WARRANTY IN 2011. I WAS TOLD THAT I STILL HAVE TO PAY THE DIAGNOSIS FEE $89.99 + TAX.

Dec 07, 2015

+ 3 more complaints for this component

VEHICLE SPEED CONTROL

8 complaints

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

Feb 11, 2019

JANUARY 16, 2017 WAS SLOWLY PULLING INTO PARKING SPACE WHEN VEHICLE SUDDENLY ACCELERATED AND JUMPED CONCRETE STOP AND SLAMMED INTO RETAINING WALL. SEAT BELT HELD ME AND AIRBAG DID NOT DEPLOY. CAR WAS DRIVEABLE AND WAS TAKEN IMMEDIATELY TO TOYOTA DEALER TO INVESTIGATE. VEHICLE SUSTAINED $10,000 IN DAMAGE AND IS BEING REPAIRED AND THEN INVESTIGATED BY TOYOTA. VEHICLE HAS ALWAYS BEEN SERVICED BY DEALER AND HAD 59,000 MILES.

Feb 20, 2017

Crash: 1

MY HIGHLANDER HYBRID: PUSHED START BUTTON, AND BEHAVED NORMALLY. UPON BEING PLACED IN GEAR, THE VEHICLE ATTEMPTED TO ACCELERATE AS IF THE GAS PEDAL WAS PUSHED TO THE FLOOR. ONLY HEAVY BRAKE PRESSURE PREVENTED A SERIOUSLY DANGEROUSNESS CONDITION OF FULL ACCELERATION IN A SMALL PARKING LOT. WHEN PLACED IN PARK, THE THROTTLE REDUCED TO IDLE. I REPEATED THE ACTION OF PLACING THE CAR IN GEAR (EITHER REVERSE OR DRIVE), AND AGAIN, THE THROTTLE ADVANCED TO A FULL ACCELERATION MODE. AGAIN, ONLY VERY HEAVY PRESSURE ON THE BRAKE PREVENTED UNCONTROLLED ACCELERATION. I PARKED THE VEHICLE, AND CALLED MY LOCAL TOYOTA DEALER. AFTER BEING PLACED ON HOLD SEVERAL TIMES, I LEFT A VOICE MAIL WITH THE SERVICE DEPARTMENT. I ALSO WENT ONLINE TO TOYOTA TO THE CUSTOMER HOTLINE, AND LEFT A DETAILED EMAIL WITH VIN, PROBLEM DESCRIPTION, AND EXPRESSED A CONCERN FOR A SERIOUS SAFETY DEFECT. *TR

May 03, 2014

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE FAILURE OCCURRED WHILE ATTEMPTING TO PARK WITH THE BRAKE DEPRESSED. THE VEHICLE CRASHED INTO THE CEMENT WALL OF A GARAGE. THE MANUFACTURER TOOK A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 8,700.

Apr 10, 2012

Crash: 1

PULLED INTO EMPLOYERS PARKING LOT TO PARK WHEN I PLACED MY VEHICLE INTO REVERSE AND BEGAN BACKING UP THE VEHICLE GAINED SPEED, HIT ANOTHER VEHICLE WITH MY PASSENGER SIDE COMING AGAINST HIS DRIVER SIDE, CLIMBED AN APPROXIMATE 10 FOOT STEEP EMBANKMENT, HIT A WAREHOUSE WALL CAUSING A LARGE DENT IN WALL AND BREAKING A 6X6 SUPPORT POST, THEN SLIDING DOWN THE EMBANKMENT INTO SAME PARKED VEHICLE I HAD HIT BEFORE, THEN CAME TO REST. TOTALED THE VEHICLE THAT WAS HIT ADJACENT MINE, $8600.00 DAMAGE TO MY HIGHLANDER, AND NOT SURE YET OF COST OF BUILDING DAMAGE. *TR

Apr 02, 2012

Crash: 1

+ 3 more complaints for this component

AIR BAGS

5 complaints

Steering wheel air bag did not deploy in front end MVA

Oct 11, 2024

Crash: 1

Injuries: 2

I HIT A CONCRETE POST AT ROUGHLY 30 MPH, DEAD CENTER FRONT OF VEHICLE. THE CAR WAS TOTALLED, AND NONE OF THE AIRBAGS DEPLOYED. I BROKE MY NECK DUE TO THE SEATBELT HOLDING MY CHEST AND TORSO BACK ON THE SEAT, WHILE MY HEAD MOVED FORWARD, ALL THE WAY DOWN AND HITTING THE STEERING WHEEL. THIS HEAD MOVEMENT RESULTED IN A COMPLETE BREAK OF MY C2 VERTEBRAE. THIS HAPPENED AFTER ENTERING THE LARGE AREA OF A WALMART PARKING LOT FROM THE HIGHWAY.

Mar 30, 2021

Crash: 1

Injuries: 1

TL* THE CONTACT OWNED A 2011 TOYOTA HIGHLANDER. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE HYDROPLANED AROUND A CORNER AND WENT INTO A SMALL EMBANKMENT. THE VEHICLE T-BONED THE CENTER BARRIER OF THE FREEWAY. NONE OF THE AIR BAGS DEPLOYED. MOST OF THE FRONT END WAS CRASHED IN AND THE DRIVER'S SIDE WAS SEVERELY DAMAGED. THE ENGINE AND RADIATOR WERE PUSHED FAR BACK FROM THEIR ORIGINAL POSITIONS. THE VEHICLE WAS TOWED AND INSPECTED BY THE INSURANCE COMPANY THEN BY AN INDEPENDENT MECHANIC. THE CONSENSUS WAS THAT THE VEHICLE WOULD BE DEEMED DESTROYED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 150,000.

Dec 11, 2019

Crash: 1

FOUND DTC B1821 SRS.

Mar 05, 2016

I SWERVED TO AVOID HITTING A DEER. THE CAR WENT ONTO THE SHOULDER OF THE ROAD AND BACK ONTO THE ROAD. THE SIDE AIRBAGS DEPLOYED ON BOTH SIDES OF THE CAR. A LARGE PIECE OF PLASTIC, AT LEAST 2FT. IN LENGTH,FLEW OFF ON THE DRIVER'S SIDE CAUSING SEVERE CUTS,LACERATIONS,AND ABRASIONS TO MY LEFT ARM - THIS REQUIRED A TRIP THE EMERGENCY ROOM AT A LOCAL HOSPITAL WHERE MY ENTIRE ARM WAS TREATED. I CAN UNDERSTAND WHY THE AIRBAGS DEPLOYED BUT CANNOT ACCEPT THE FACT THAT I WAS INJURED BY FLYING PLASTIC DEBRIS...UPDATED 08/25/14 *BF UPDATED 09/2/2014 *JS

Jul 31, 2014

Injuries: 1

VISIBILITY

5 complaints

FOR NO REASON AT ALL MY SUNVISOR ON THE DRIVER'S SIDE WILL NOT STAY UP. IT IS VERY DISTRACTING TRYING TO DRIVE WITH IT HALF WAY DOWN AND OBSTRUCTS MY VISION. I HAVE NOT YET PUT IT IN THE SHOP YET SO DON'T KNOW HOW MUCH IT WILL COST TO FIX IT, BUT IT HAS TO BE FIXED. IT IS DRIVING ME CRAZY! *TR

Mar 03, 2015

2011 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO DRIVER SIDE SUN VISOR NO LONGER STAYS IN PLACE. *SMD

Jun 30, 2014

THE DRIVERS SIDE VISOR WILL NOT STAY UP FLOPS AROUND BLOCKING FULL VISION . THIS SEEMS TO BE AN ONGOING PROBLEM WITH HIGHLANDERS AND SHOULD NOT BE AN ISSUE ON A PART WITH LIMITED USE AND A VEHICLE THIS NEW. *TR

Apr 19, 2014

THE DRIVER'S SIDE VISOR WILL NOT STAY UP ANY LONGER. IT HANGS HALF WAY DOWN BLOCKING MY VISION WHILE DRIVING. THIS IS A DANGEROUS SAFETY ISSUE. *TR

Dec 02, 2013

DRIVERS SIDE SUN VISOR WILL NOT STAY IN UPRIGHT POSITION OR IN CORRECT SUN BLOCKING POSITION. IT IS CONSTANTLY IN THE PARTIAL DOWN POSITION AND DOES NOT ALLOW FOR PROPER VISIBILITY. *JS

Sep 02, 2013

POWER TRAIN,ENGINE

4 complaints

Dear Sir/Madam, I am writing to file a formal complaint regarding persistent safety issues with my 2011 Toyota Highlander V6 AWD. Specifically, I have experienced significant problems related to the engine timing guide, timing chain, transmission system, which pose a risk to both vehicle occupants and other road users. Vehicle Information: Toyota Highlander V6 AWD, VIN: [XXX] Description of the Issue: The transmission in my Highlander has exhibited the following problems: 1) Low engine oil pressure, ticking Noise: There is low engine pressure, faulty guides timing chains, recurring ticking noise. This noise represents issues from the powertrain area and has raised concerns about potential mechanical flaws1. 2) Defective components, slipping Transmission: The transmission surges/slips affecting overall control and safety. This issue has been reported by other Highlander owners as well. Cross-Referencing Other Complaints and Recalls: 3) They did not go far back, Per the NHTSA database, there have been two documented complaints related to transmission issues in the 2011 Toyota Highlander V6 AWD, these complaints align with my experience, however they have not sent me the recall notice. In fact, Toyota has faced recalls and technical service bulletins (TSBs) related to transmission problems in various Highlander models: The 8-speed UA80E/UA80F automatic transmission used in the 2020 Highlander received a TSB for shift flare during wide-open throttle acceleration from 40 – 60 mph and during the upshift from 2nd to 3rd gear. Toyota addressed this issue under warranty1. The 6-speed U660F/U760E automatic transmission, used in earlier Highlander models, was generally reliable. However, the introduction of the 8-speed UA80E/UA80F unit caused initial problems1. Request for Action: Per NHTSA findings please ensure all the models sharing the chassis, model family, part and Toyota transmission oil are included in recall or service campaign. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 25, 2024

A very common problem and a very expensive fix. There is a rattling noise at cold startup that is coming from the engine. This is a very common problem and many people have complained about this. I don’t know why Toyota is ignoring it. I believe the problem is with the camshaft timing gear but I could be wrong. There should definitely be a recall for this issue!

Jun 05, 2022

MY 2011 TOYOTA HIGHLANDER V6 AWD SUFFERED A SUDDEN OIL COOLER PIPE FAILURE/RUPTURE LEADING TO CATASTROPHIC ENGINE FAILURE/DAMAGE AT APPROXIMATELY 85,000 MILES. THIS IS A KNOWN DEFECT WITH CERTAIN 2008-2011 HIGHLANDERS AND WAS THE SUBJECT OF A SERVICE BULLETIN AND EVENTUALLY A WARRANTY ENHANCEMENT (ZE2) STARTING IN 2014, BUT WE WERE NEVER NOTIFIED OF THIS ISSUE VIA MAIL OR BY THE TOYOTA DEALER AT WHICH THE VEHICLE IS REGULARLY SERVICED. THE VEHICLE WAS TRAVELING ON THE HIGHWAY WHEN THE PROBLEM OCCURRED. THE VEHICLE WAS THEN TOWED TO THE DEALERSHIP WHERE IT WAS FOUND THAT THE SUDDEN LOSS OF OIL HAD CAUSED CATASTROPHIC ENGINE DAMAGE DUE TO A BENT ROD FROM RUNNING WITHOUT OIL. AS THIS PROBLEM CAN LEAD TO MAJOR SAFETY ISSUES DUE TO SUDDEN LOSS OF POWER (NOT TO MENTION THE POTENTIAL FOR SEVERAL THOUSAND DOLLARS IN DAMAGE IF A COMPLETE ENGINE REPLACEMENT IS NEEDED) A MANDATORY RECALL SHOULD BE PERFORMED.

Sep 16, 2019

T-SB-0201-11 FROM TOYOTA STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECTED TO HAVE MY VEHICLE REPAIRED ON MY OWN JUST SO I WOULDN'T HAVE TO WORRY ABOUT THIS ISSUE HAPPENING TO ME OR MY WIFE, AND THUS BLOWING UP MY HIGHLANDER'S ENGINE CAUSING THOUSANDS OF DOLLARS IN DAMAGES. SEEMS PRETTY BAD THAT A RECALL CAN BE ISSUED FOR FLOOR MATS AND ACCELERATOR ISSUES, BUT NO RECALL IS ISSUED FOR THIS ISSUE WHICH CAN DRAIN THE OIL FROM YOUR ENGINE IN A MINUTE, BLOW UP YOUR ENGINE, AND THEN POSSIBLY WRECK YOUR VEHICLE. CONSUMER'S ENGINES ARE NOW BEING DESTROYED, AND THIS IS SHOWING UP IN DIFFERENT ONLINE FORUMS. I FEEL THAT THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE NEWER METAL ONES THAT THE TSB ADDRESSES. THEY SHOULD ALSO BE FORCED TO REIMBURSE ALL COSTS TO THOSE INDIVIDUALS THAT EITHER NEEDED TO HAVE THE REPAIR DONE, OR DECIDED TO PREVENTATIVELY HAVE THE REPAIR DONE ON THEIR OWN BEFORE THOSE PIPES BURST ON THEIR OWN. *TR

Jan 05, 2015

EXTERIOR LIGHTING

4 complaints

WHILE DRIVING, INTERIOR LIGHTS TURN ON AND DOOR CHIME WARNING ON DASH SOUNDS. ALL DOORS ARE PROPERLY CLOSED

May 15, 2018

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE THE ENTIRE ROAD. AS A RESULT, THE CONTACT HIT A DEER. THE CONTACT WAS NOT ABLE TO AVOID THE CRASH DUE TO FAILED VISIBILITY COVERAGE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE PRIOR TO THE CRASH. THE DEALER ALIGNED THE HEADLIGHTS SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE HEADLIGHT DESIGN WAS A MANUFACTURING DEFECT THAT COULD NOT BE CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 7/8/13 *CN THE CONSUMER WAS INFORMED THE HEADLIGHTS COULD NOT BE FIXED, AS IT WAS A FACTORY PROBLEM. UPDATED 07/18/13

May 17, 2013

Crash: 1

EXTERIOR LIGHTING POOR LIGHTING FROM HEADLIGHT LOW BEAMS. DESIGN OF CAR SEEMS TO GET IN THE WAY OF THE BEAM CAUSING LOW TO NO VISIBILITY. IT IS ESPECIALLY HARD TO SEE THE EDGE OF THE ROAD WITH THE LOW BEAMS AND THIS HAS CAUSED A PROBLEM WITH BEING ABLE TO SEE DEER AND AVOID HITTING THEM/BEING HIT. I HAVE BEEN TO THE DEALER ON SEVERAL OCCASIONS TO REMEDY THE PROBLEM. THEY HAVE CHECKED ALIGNMENT, BULBS, POSITIONING, ETC. BUT THEY TELL ME IT IS A DESIGN FAULT OF THE CAR AND THERE IS NOTHING THEY CAN DO. LUCKILY MY MODEL HAS WHITE FOG LIGHT. USING THEM AT ALL TIMES WHEN I DRIVE AT NIGHT HAS HELPED ME TO SEE. I NEED TO DRIVE WITH BRIGHTS ON WHENEVER POSSIBLE TO BE ABLE TO SEE THE ROAD.THE BIGGEST PROBLEM COMES DURING RAIN OR FOG BECAUSE ONE CAN NOT USE HIGH BEAMS BECAUSE OF THE REFLECTION SO IT IS IMPOSSIBLE TO SEE THE ROAD AT NIGHT DURING THESE CONDITIONS. I HAVE DOCUMENTATION OF MY REPAIR REQUESTS AND ACCIDENT REPORT FROM DEER STRIKE IF NEEDED. *TR

Apr 16, 2013

WHEN DRIVING AT NIGHT, THE NEW HEADLIGHT DESIGN ON THE 2011 TOYOTA HIGHLANDER CAUSES THE LOW BEAM LIGHTS TO APPEAR AS IF THERE IS A VISOR ON THE LIGHTS. WHEN TRAVELING ON LEVEL ROADS OR GOING UP HILL THE HEADLIGHTS BEAM THROW DISTANCE IS EFFICIENT WITH THE VISOR EFFECT. HOWEVER, WHEN GOING DOWN HILL AFTER CRESTING A KNOLL, THE VISOR EFFECT DIMINISHES THE THROW DISTANCE OF THE HEADLIGHT BY AN ESTIMATED 50%. THIS LIGHT THROW REDUCTION TOOK ME BY SURPRISE AND CAUSED ME TO ALMOST HIT A DEER THIS EVENING ON THE FIRST NIGHT OF OWNERSHIP. TOYOTA NEEDS TO MAKE A CHANGE TO GET RID OF THE VISOR EFFECT. REQUEST NHTSA INVESTIGATE THIS NEW DESIGN BEFORE NUMEROUS ACCIDENTS OCCUR. I AM CONTACTING TOYOTA TOMORROW TO SEE WHAT THEY HAVE TO SAY.

Nov 08, 2010

ENGINE AND ENGINE COOLING

3 complaints

Pin hole in oil line causing excessive oil leak. Loose oil very quickly. Could cause permanent damage to engine. Had old line replaced by mechanic with a metal line only inspected by my mechanic and there was mention of past recall by my mechanic but it does not show this on your sight. There was no warning lights at all. A coworker noticed excessive oil on the ground when I left work and called me immediately to check oil. Very little left in engine and I could see it coming from under car. Incident happen on 1-9-2023 Had car towed to mechanic to avoid damage to engine. My issue was there a recall at some point ? If other Toyotas are having this issue need to be addressed before cars blow there engines from no oil ! Since no warning lights came on I would have no idea I was losing oil this fast just driving down the road! I only knew because my coworker saw massive spill on concrete at work .

Jan 11, 2023

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 16,000.

Jan 25, 2012

FORD F150 SUPERCREW 4X4 - FUEL TANK STRAP BROKE. TANK JUST HANGING. LUCKILY NOTICED IT AND HAVE ORDERED NEW STRAPS. *TR

Jun 08, 2011

TIRES

3 complaints

TIRE LOSS OF TRACTION AND GRIP ON WET PAVEMENT.

Sep 18, 2020

2011 TOYOTA HIGHLANDER WITH LESS THAN 13K MILES HAS TIRES WITH VERY LITTLE TREAD LEFT ON THEM. WAS TOLD BY TOYOTA TECH THAT IT NEEDS NEW TIRES. LESS THAN ONE YEAR OLD AND THE TIRES ARE BALDING. THIS POSES A SAFETY HAZARD AND IS NOT ACCEPTABLE. *TR

Feb 16, 2012

TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER EQUIPPED WITH BRIDGE STONE DULER H/L 400 225/R75/19. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE FRONT PASSENGER SIDE TIRE BLEW OUT. A TOWING SERVICE APPEARED ON THE SCENE TO CHANGE THE TIRE. THE CONTACT ATTEMPTED TO CONTACT THE TIRE MANUFACTURER BUT WAS UNSUCCESSFUL. THE CONTACT THEN CALLED THE VEHICLE MANUFACTURER AND WAS ADVISED TO CONTACT AN AUTHORIZED DEALER. AN AUTHORIZED DEALER WAS THEN NOTIFIED AND THE CONTACT WAS INFORMED THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONTACT REPLACED THE TIRE. THE CONTACT ALSO STATED THE BLOW OUT WAS DUE TO CRACKS IN THE SIDEWALL AND DID NOT FEEL SAFE DRIVING WITH THE REMAINING THREE TIRES ON THE VEHICLE. THE FAILURE MILEAGE WAS 3,400.

Jun 10, 2011

AIR BAGS,SEAT BELTS

2 complaints

I was going about 40 mph on the Taconic Pkwy over the amvet bridge in the far left lane of the highway. Traffic was heavy and slowing down. It had st finished raining. I was hit on the rear right rear side by a F150 truck that caused me to slide into the guard rail on the left side of the road. The car spun out of control and slid three lanes and hit the guard rail on the right side of the road. Both front sides over the tail lights and the entire front were badly damaged. The side airbags activated but the front airbags failed to activate. Because of this failure I was badly injured. My head hit the steering wheel. I was not protected by the seat belt. My passenger and I had to be cut out of the vehicle. My neck sustained a dislocated disk and I still have pain going from my left shoulder, down my arm, into my hand. I suffered a permanent loss of vision in my right eye, a concussion and lacerations to my left hand and rear scalp. My iris in the right eye was severely damaged and still needs to be surgically repaired. I have suffered both physical and mental damages because of the failure of the seat belts to restrain me and the failure of the airbags to inflate.

Feb 27, 2022

Crash: 1

Injuries: 1

TL* THE CONTACT COMPLAINED ABOUT A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING ABOUT 60 MPH, THE VEHICLE CRASHED INTO THE VEHICLE IN FRONT WHICH STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT LOCK IN PLACE (STAYED LOOSE). THERE WAS NO WARNING. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WHO WAS AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS TOTALED. THE VEHICLE WAS TOWED TO A BODY SHOP. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.

Jun 10, 2019

Crash: 1

Injuries: 1

POWER TRAIN

2 complaints

WHEN CAR GOES ABOVE 38 MPH A ABNORMAL WHINE NOISE EMANATES FROM THE TRANSMISSION

Aug 02, 2017

WHEN MAKING A LEFT OR RIGHT HAND TURN FROM A STOP OR BARELY MOVING AND APPLYING THE GAS PEDAL SLOWLY, THE CAR ACTS LIKE IT GOING TO STALL. I SAY "ACTS" BECAUSE IF THE ENGINE STALLS, IT WOULD BE DIFFICULT TO BRAKE OR STEER. THE ENGINE HAS NOT STOPPED IN THESE CASES; IT SEEMS LIKE THE TRANSMISSION IS TRYING TO SHIFT UP OR DOWN BUT CANNOT MAKE UP ITS MIND AND JUST COASTS (SCARY IF ONCOMING TRAFFIC IS CLOSING THE GAP). MAKING LEFT HAND TURNS ARE THE MOST DANGEROUS SINCE YOU ARE LOOKING FOR A BREAK IN THE ONCOMING TRAFFIC BEFORE COMPLETING THE TURN; ONCOMING CARS TEND NOT TO SLOW DOWN WHEN THEY SEE YOU MAKING A TURN IN FRONT OF THEM. *TR

Sep 15, 2014

STRUCTURE,VISIBILITY/WIPER

2 complaints

THE DRIVER SIDE WINDOW IS OFF THE TRACK AND UNABLE TO ROLL UP. PRIOR TO THE WINDOW FALLING OFF THE TRACK, THE DRIVER SIDE WINDOW WOULD MAKE A POPPING NOISE AND WOULD RATTLE WHEN GOING UP OR DOWN. THE ISSUE IS EXACTLY LIKE THE 2010 NHTSA REFERENCE #10037962 AND TSB REFERENCE #T-SB-0010-11.

Mar 31, 2016

DRIVER SIDE VISOR HANGS DOWN AND WILL NOT RETURN TO UP POSITION. THERE HAVE BEEN SEVERAL CONCERNS OF THIS TYPE NOTED A ON THIS DATABASE AND THIS SHOULD BE ADDRESSED AS A SAFETY RECALL ISSUE SINCE IT OBSTRUCTS DRIVER VISIBILITY. *TR

Jun 07, 2014

VISIBILITY,STRUCTURE

2 complaints

I HAVE A 2011 TOYOTA HIGHLANDER. THE DRIVERS SIDE SUN VISOR HAS BROKEN FROM ITS INTERNAL GUIDE ON THE VISOR, MAKING IT UNSAFELY AND UNCONTROLLABLY FLIP & FLOP AROUND. I HAVE BEEN TRYING TO GET A REPLACEMENT, BUT THE DEALER TOLD ME THERE ARE MORE THAN 200 ON BACKORDER, AND IT COULD TAKE ONE OR MORE MONTHS TO GET A REPLACEMENT. FURTHER RESEARCH SHOWS PREVIOUS RECALLS ON TOYOTA SUN VISORS. SO, WITH MORE THAN 200 ALREADY NEEDING REPLACEMENTS ON WHAT SHOULD BE A STRONG PART, IT SUGGESTS A LARGER PROBLEM WORTHY OF YOUR ATTENTION AND A POSSIBLE RECALL. THANKS.

Jan 20, 2015

FRONT WINDSHIELD SEALER BEAD NOT ADHERED TO THE GLASS. TOYOTA TACOMA. *TR

Feb 26, 2011

SEAT BELTS

2 complaints

WOW! IT JUST KEEPS GETTING BETTER!! %&*@* HIGHLANDER HAS MORE SAFETY PROBLEMS.... 24,988 MILES; SUNDAY, OCT 26, 2014 OUR YOUNGEST SONS SEATBELT (2ND ROW PASSENGER BEHIND DRIVER SEAT) WOULD NOT RELEASE; CAUSING HIM TO PANIC AND NEARLY CHOKE HIMSELF TO GET OUT. I HAD TO YANK, PULL AND TUG TO GET THE BELT TO RELEASE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED INCLUDING NOT BEING ABLE TO GET IT TO CLICK AND STAY BUCKLED. SO, BESIDES A VEHICLE WE CAN'T DRIVE FAR TO NOT RISK GETTING STRANDED BECAUSE OF REPORTED ENGINE MALFUNCTION ISSUES (TOYOTA MOTOR SALES, U.S.A., INC. EXPRESSED CLEARLY: 'OH WELL, TOO BAD, YOUR SCREWED, GOOD LUCK!), THE LIE OF A COVER UP EXTENDED WARRANTY NEVER RECEIVED AND NOW WE CAN'T USE THE 2ND ROW PASSENGER SEAT BEHIND DRIVER DUE TO SEAT BELT NOT WORKING PROPERLY. WHAT'S NEXT?? I CAN ONLY IMAGINE WITH ALL THE RECENT TOYOTA RECALLS. *TR

Oct 28, 2014

FRONT PASSENGER SEAT BELT STOCK. DO NOT RELEASE. IT CANNOT BE USE. TOYOTA CARE CENTER SAID IS OUT OF GUARANTY AND I HAVE TO PAY JUST TO VERIFY IT. WHAT ABOUT SAFETY? *TR

Nov 11, 2013

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONSTANTLY AND THE ENGINE EXHIBITED AN ABNORMAL ROARING NOISE. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHO ADVISED THE CONTACT THAT NOTHING WAS WRONG WITH THE ENGINE AND THE NOISE THE ENGINE WAS EXHIBITING WAS A NORMAL OCCURRENCE. THE CONTACT STATED THAT IN AUGUST 2012 WHILE DRIVING 65 MPH, THE VEHICLE MADE A CLUCKING NOISE AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PLACE THE GEAR INTO REVERSE AND INTO A PARKING AREA. THE VEHICLE WAS TOWED TO THE DEALER WHO LOCATED THE FAILURE AS THE TRANSMISSION SOLENOID CLUTCH ASSEMBLY. THE TRANSMISSION SOLENOID CLUTCH ASSEMBLY WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WOULD NOT ACCELERATE AND THE ABNORMAL NOISE PERSISTED. THE FAILURE MILEAGE WAS 3,467 AND THE CURRENT MILEAGE WAS 20,896. UPDATED 10/03/12*LJ UPDATED 10/3/2012*JS

Sep 18, 2012

TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT IT STARTED MOVING ON ITS OWN. THE GEAR SHIFT DOES NOT HAVE TO BE IN PARK IN ORDER TO TURN THE VEHICLE ON SINCE IT WAS TURNED OFF BY PRESSING A BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THERE WERE NO REPAIRS NEEDED AND THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 3/22/11 *CN UPDATED 04/25/11

Feb 10, 2011

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

AT LOW SPEED, THE AUTO HAS A SERIOUS DELAY WHEN YOU PRESS DOWN ON THE GAS PEDAL TO ENTER A LANE OF TRAFFIC SUCH AS ENTERING AN INTERSTATE FROM AN ENTRANCE RAMP. AFTER THE DELAY THE AUTO THEN SURGES INTO THE TRAFFIC LANE. TOYOTA OFFICIALS CLAIM IT IS CAUSED BY A COMMUNICATION PROBLEM BETWEEN THE COMPUTER AND THE TRANSMISSION. THEY TOLD ME THAT IT CANNOT BE CORRECTED. I FEEL THAT THE DELAY AND SURGE IS NOT SAFE. *TR

Aug 01, 2012

THE FOLLOWING EMAIL/REPORT WAS SENT TO THE TOYOTA DEALERSHIP FROM WHOM I HAD PURCHASED THIS NEW VEHICLE: I AM WRITING TO REPORT AN ABNORMAL INCIDENT, WHICH MAY OR MAY NOT BE RELATED TO THE STALL PROBLEM I HAD ENCOUNTERED, AND WHICH YOU INSPECTED DURING MY LAST VISIT. IN THIS INCIDENT, I WAS VERY GENTLY TRYING TO MOVE THE CAR INTO MY GARAGE FROM A STATIONARY POSITION (THERE IS A SMALL 10 TO 15 DEGREE GRADE OVER A 3 FT DISTANCE BEFORE THE GARAGE FLOOR BECAME LEVEL AGAIN). AS I SLOWLY PRESSED DOWN ON THE ACCELERATOR, THE CAR STARTED TO MOVE SLOWLY IN A NORMAL FASHION, BUT AFTER MOVING HALF WAY INTO THE GARAGE, IT SUDDENLY ACCELERATED, ALMOST AT FULL THROTTLE... I HAD TO SLAM ON THE BRAKE AS HARD AS I COULD REACT, MISSING A CRASH BY ONLY A FEW INCHES. AS I TRIED TO ANALYZE WHAT HAPPENED, THE ONLY THING THAT I CAN THINK OF IS THAT AS I WAS MOVING SLOWLY ENOUGH WHERE MOST LIKELY ONLY THE ELECTRIC MOTOR WAS MOVING THE CAR, BUT THEN VERY SUDDENLY THAT ELECTRIC MOTOR SOURCED ITS ABSOLUTE FULL POWER TO ACCELERATE THE WHEELS ---ALMOST AS IF THE SW DECIDED TO IGNORE MY VERY SOFT PRESSURE ON THE GAS PEDAL AND SOURCE MAXIMUM POWER. PLEASE ADVISE WHEN YOUR TOYOTA ENGINEERS WILL BE VISITING YOU AGAIN SO THAT THEY MAY REVIEW THIS LATEST ABNORMALITY. I AM ALSO FORWARDING THIS MESSAGE TO THE NATIONAL AUTO SAFETY DEPARTMENT, SINCE I AM NOW QUITE CONCERNED ABOUT SAFETY. *TR

May 03, 2012

SERVICE BRAKES, ELECTRIC

2 complaints

I WAS DRIVING MY BRAND NEW (3 WEEKS AFTER I BOUGHT IT) TOYOTA HIGHLANDER V6 IN A SECONDARY DOWN HILL ROAD WHEN THE BRAKE SYSTEM FAILED COMPLETELY AND THE CAR STARTED TO ACCELERATE DOWNHILL. NOT BEING ABLE TO CONTROL IT I IGNORED THE "FULL STOP" SIGN AT THE END OF THE SECONDARY ROAD AND I CONTINUED IN A FLAT MAIN ROAD WHERE CARS NORMALLY SPEED UNTIL I WAS ABLE TO PUT THE SHIFT INTO PARK AND FINALLY THE CAR STOPPED WITH A LURCH. THE LIFE OF MY SON AND MINE WERE SERIOUSLY ENDANGERED. THE CAR WAS TOWED BY THE DEALER AND IT IS STILL THERE AFTER THEY HAVE REPLACED AT LEAST 2 PARTS SO FAR. WE PAID ALMOST $32 000 FOR A BRAND NEW DEFECT FREE CAR BUT INSETAD THEY ARE GOING TO GIVE US THE SAME CAR WHICH IS NOW UNDERGOING MAJOR REPAIRS. *TT

Aug 05, 2011

I WAS DRIVING 2011 TOYOTA HIGHLANDER, STOPPED THE CAR AT RED LIGHT (INTERSECTION OF CATHARPIN RD AND US 55). DURING THE GREEN LIGHT, I WAS TRYING TO TAKE A RIGHT TURN ON THE LIGHT AND THE CAR DID NOT ALLOW ME TO TURN THE POWER STEERING (STUCK) AND ON THE LCD PANEL IT STARTED BLINKING MESSAGE SAYING BREAK MALFUNCTION, THE CAR WENT ON TO THE ONCOMING TRAFFIC LANE AND FINALLY WITH SOME STRUGGLE STOPPED THE CAR ON THE ONCOMING TRAFFIC LANE. LUCKILY, NO ONE WAS COMING ON THAT LANE (MY GOOD FORTUNE). CALLED THE COPS AND THEY HELPED THE CAR TO PULL ON SIDE OF THE ROAD. LOOKS LIKE SERIOUS PROBLEM WITH THE CAR. REQUESTING THE TOYOTA TAKE A LOOK AT THE PROBLEM BEFORE SOMEONE GETS INTO SERIOUS TROUBLE. *TR

Apr 04, 2011

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

1. The 3.5L V6 Engine (2GR-FE) failed due to the subsequent loss of lubrication caused by the rupture of the Oil Cooler Pipe (Rubber component), a manufacturing defect known under TSB T-SB-0201-11 (ZE2 Program). The failed engine is currently available for inspection by request at the independent service center before it is disposed of. 2. The defect causes a sudden and severe loss of engine oil. This creates a high probability of the engine seizing (losing all power) while driving at highway speeds, resulting in a complete loss of propulsion and placing occupants at severe risk of collision. 3. The failure was confirmed, not reproduced. The vehicle was initially diagnosed with misfire codes (P0300, P0301). New spark plugs and ignition coils were installed in an attempt to resolve the issue. As the misfire persisted, the mechanic performed a compression test, confirming catastrophic zero compression failure in cylinders 1 and 2. Professional diagnostics then revealed critical codes: P1603 (ECM Malfunction), P1604 (Startability Malfunction), and P1605 (Rough Idling). These codes confirm a severe internal engine issue, consistent with permanent damage sustained during the oil loss event caused by the ZE2 pipe defect in July 2024. 4. No, not physically inspected by the manufacturer. The manufacturer (Toyota Executive Office Case Manager) was provided with certified documentation of the failure, including the photo of the faulty pipe, maintenance records during our ownership, and the dealership purchase statement for the replacement part. Toyota refused to authorize a physical diagnostic inspection of the failed engine at a dealership before denying goodwill assistance. 5.Yes. The initial lubrication loss event on July 4, 2024, was preceded by a message displayed on the dashboard (followed by a second failure event in October 2025 indicated by a flashing Check Engine light and the Traction Control light).

Nov 26, 2025

POWER TRAIN,ENGINE,ENGINE AND ENGINE COOLING

1 complaint

My 2011 Toyota Highlander is burning engine oil. So much that I almost got into a major accident on the highway. So what happens is the engine starts burning oil. When the oil level is low the Highlander gives a warning sign saying “low oil pressure” and then the SUV TURNS OFF automatically (even if you’re on the highway). Thousands of people have complained about this and Toyota is ignoring all the complaints. This issue should be a recall as this is a major problem with highlanders year 2008-2013

Jun 05, 2022

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Abs brake actuator started to fail.

Mar 25, 2022

STEERING,VISIBILITY

1 complaint

The contact owns a 2011 Toyota Highlander. The contact stated that the intermediate steering shaft was making an abnormal knocking noise while turning to the left or the right. Additionally, the driver’s side window failed to roll up or down because it was off track. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

Dec 01, 2021

ELECTRICAL SYSTEM,ENGINE

1 complaint

TURNING ON THE REAR DEFROSTER WILL CUT POWER TO THE ENGINE AND DASHBOARD. TURNING OFF THE DEFROSTER WILL RETURN POWER TO THE DASH. THIS HAPPENS REGARDLESS OF IF THE VEHICLE IS STILL OR IN MOTION.

Jan 17, 2021

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

DRIVING ON A CITY STREET AT ABOUT 35 MILES PER HOUR I WAS HEADING HOME WITH MY KIDS (5 Y.O. AND 7 Y.O.) WHEN THE VEHICLE DECELERATED AND LOST POWER WHILE I WAS DRIVING IN TRAFFIC, I WAS FORTUNATE THAT THE CARE ROLLED LONG ENOUGH TO PULL OVER TO A SAFE SPOT WITH MY CHILDREN AND CALL FOR A TOW. LIGHTS THAT CAME ON CHECK HYBRID SYSTEM, CHECK BRAKE SYSTEM, CHECK 4WD SYSTEM, AND THE CHECK ENGINE LIGHT CAME ON. AFTER THE VEHICLE WAS INSPECTED AT TOYOTA OF CERRITOS I WAS INFORMED THAT THE MASTER MECHANIC HAD TO PLACE A TICKET WITH TOYOTA MOTOR COMPANY TO FIGURE OUT THE ISSUE DUE TO ALL THE CODES THAT WERE LOGGED AFTER THE DIAGNOSTIC. TOYOTA MOTOR INFORMED MECHANIC IT WAS HYBRID INVERTER FAILURE. THIS COULD OF BEEN A HORRIBLE SITUATION HAD I BEEN DRIVING ON THE FREEWAY AND MY CAR SUDDENLY STOPPED FUNCTION LIKE IT DID ON THE EVENING OF 11/05/2019.

Dec 11, 2019

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING ON THE HIGHWAY IN CRUISE CONTROL AND NO CHECK ENGINE LIGHT VEHICLE LOST POWER STEERING SPEEDOMETER READINGS. REPORTED ABS BRAKE MALFUNCTION, BRAKE MALFUNCTION. OVER THE NEXT 45 MINUTES WHILE IN ROUTE TO A TOYOTA DEALER VEHICLE INTERMITTENTLY LOST POWER STEERING AND SPEEDOMETER READINGS. ALL MALFUNCTIONS HAPPENED WITH NO WARNING.

Dec 03, 2019

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THERE IS A PROBLEM WITH MY POWER STEERING WHEEL, IT'S STIFF AND I UNABLE TO CONTROL IT WHEN ON THE ROAD. WHEN DRIVING ON THE FREEWAY WITH HIGH SPEED, THE STEERING WHEEL SWAY LEFT OR RIGHT AND I UNABLE TO CONTROL IT BACK TO STRAIGHT. ALSO, WHEN MAKING A TURN THE STEERING WHEEL NOT REFLEXES, FAST ENOUGH FOR ME TO MAKE A TURN. FOR INSTANCE, WHENEVER I MAKE A RIGHT TURN AND THEN TRY TO STRAIGHTEN THE VEHICLE BACK TO STRAIGHT, THE STEERING WHEEL DOES NOT REFLEX BACK ENOUGH THAT IT LEADS ME TO HIT THE CURB DAMAGING FRONT WHEEL RIM. SINCE, THE PROBLEM KEEPS ON OCCURRING, AS I GET WORRIED I TOOK IT TO THE DEALERSHIP REPAIR SHOP TWICE WITHIN THE PERIOD OF 2 MONTHS. THE FIRST TIME, I TOOK IT IN THE MECHANIC STATES THAT PROBABLY HAS A PROBLEM WITH THE ALIGNMENT, SO I PAID THE FOR THE PERFORMANCE. AND IT DIDN'T HELP AT ALL. THEN THE SECOND TIME, I TOOK IT BACK TO THE DEALERSHIP REPAIR SHOP AGAIN, I TOLD THEM THAT THE ALIGNMENT DIDN'T HELP AT ALL AND ALSO I SPECIFY THAT THE PROBLEM IS THE STEERING WHEEL THEN I LEFT THE VEHICLE THE WHOLE DAY FOR THE REPAIR SHOP TO FIX IT. LATER, WHEN I WENT TO PICK IT UP, THEY STATED THAT THEY CORRECTED THE CRADLE AND DO THE ALIGNMENT 4 TIMES AND I TOOK THE CAR OUT HOME. THE VEHICLE STILL HAD THE PROBLEM THAT I HAD WHEN I TOOK THE CAR IN TO REPAIR, THEN I DROVE BACK TO THE DEALERSHIP AND TOLD THE MECHANIC. THEN THE MECHANIC DROVE THE CAR WITH ME IN THE CAR, AND HE TOLD ME THE PROBLEM IS THE ELECTRIC STEERING WHEEL AND THERE NO WAY HE COULD DO ANYTHING ABOUT IT. THEN I ASKED HIM IF I TOOK IT TO ANY OTHER SHOP WILL THAT HELP. HE SAID NO, THERE NO SHOPS THAT COULD FIX IT. HE ALSO SAID THAT I JUST HAVE TO PUT UP WITH IT. BUT, IT IS MY LIFE OR EVER MY FAMILY MEMBERS LIFE ON THE ROAD. SO, I'M REALLY WORRIED AND I DON'T HAVE MONEY TO REPLACE WITH A NEW CAR RIGHT NOW. THE CAR HAS NEVER BEEN IN AN ACCIDENT BEFORE, I BOUGHT IT NEW FROM THE DEALERSHIP.

Sep 28, 2019

AIR BAGS,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

FRONT PASSENGER AIRBAG LIGHT OFF. EVEN WHEN A PERSON IS SITTING ON THE SEAT. CRUISE CONTROL ALSO STOPPED WORKING, LIGHT WOULDN'T EVEN COME ON. POWER LOCKING SYSTEM ALSO CEASED WORKING.

Aug 24, 2019

VISIBILITY,UNKNOWN OR OTHER

1 complaint

THERE IS A KNOWN DEFECT IN TOYOTA HIGHLANDERS (2010 - 2013) SUN VISORS. THE VISOR NO LONGER STAYS IN EITHER THE UPRIGHT OR DOWNWARD POSITION. IT IS EITHER AT A 45 DEGREE ANGLE WHEN PLACED IN THE "UP" POSITION OR IS IN A POSITION TO SLIGHTLY OBSCURE VISIBILITY IN THE "DOWN" POSITION. TOYOTA OFFERED A WARRANTY ENHANCEMENT (LETTER ZF1) HOWEVER I AM NOW PAST THE EXTENDED WARRANTY PERIOD. THIS IS A HAZARD IN DRIVING AND WOULD BE HAZARDOUS TO THE DRIVER SHOULD THERE BE AN ACCIDENT - THE VISOR WOULD HIT THE DRIVER IN THE FOREHEAD OR FACE SHOULD THERE BE AN IMPACT.

Mar 01, 2019

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

ALARM SYSTEM GOES OFF RANDOMLY HOOD LATCH SWITCH TO BE THE PROBLEM.. TOYOTA IS CHARGING 300 PLUS $ FOR MANUFACTURING DEFECT - CHECK TECHINICAL BULLETEN ( T-SB-0200-10 )I FEEL ITS NOT FAIR I HAVE

Jan 31, 2019

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

WHEN TURN LEFT THE WARNING SISTEM FOR OPEN DOORS IS ON ANDTURN ON INTERIOR LIGHS AND SOUNDWARNING FOR SECONDSAND GO OFF. AFRAID THE DOORS IS GO BE OPEN

Oct 28, 2018

STEERING,ELECTRICAL SYSTEM

1 complaint

DRIVING ON A HIGHWAY WITH GENTLE TURNS AT 35MPH, POWER STEERING FAILED. I WAS ABLE TO DRIVE STRAIGHT UNTIL THERE WERE NO CARS DIRECTLY BEHIND ME AND I COULD BRAKE TO A SAFE SPEED TO ATTEMPT TURNING. I WAS EVENTUALLY ABLE TO MANUALLY STEER THE CAR TO TURN INTO A DRIVEWAY USING A THREE POINT TURN.

Sep 14, 2018

POWER TRAIN,UNKNOWN OR OTHER

1 complaint

WHEN CAR GOES ABOVE AROUND 35-45 MPH A ABNORMAL WHINE NOISE EMANATES FROM THE TRANSMISSION

Apr 30, 2018

VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 20 MPH, THE VEHICLE UNINTENTIONALLY ACCELERATED WITHOUT WARNING. THE VEHICLE EVENTUALLY STOPPED AFTER THE BRAKE PEDAL WAS DEPRESSED WITH EXTREME FORCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,900. THE VIN WAS NOT AVAILABLE.

Jan 11, 2017

VISIBILITY,EQUIPMENT,UNKNOWN OR OTHER

1 complaint

MY DRIVER SIDE VISOR LOST ALL TENSION. I HAD TO EITHER HOLD IT UP OR TIE IT OUT OF THE WAY. I HAD IT REPLACED AT LOWE TOYOTA IN WARNER ROBINS, GA FOR $199.87. I WOULD NOT EXPECT A VISOR TO TEAR UP EVEN FOR A 2011 MODEL. IT WAS A SAFETY ISSUE THAT NEEDED TO BE FIXED. I THINK THERE SHOULD BE A RECALL ON THESE VISORS AND REIMBURSEMENT FOR REPLACING THEM. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Nov 10, 2016

UNKNOWN OR OTHER,EQUIPMENT ADAPTIVE/MOBILITY,VISIBILITY/WIPER

1 complaint

THE SUN VISOR POPPED WHEN I WAS PULLING IT DOWN TO SHEILD MY EYES AND NOW IT WILL NOT RETURN TO ORIGINAL POSITION. CONCERN AS IT GETS IN MY WAY WHEN DRIVING. THIS IS THE DRIVERS SIDE VISOR WHICH I TEND TO HIT MY HEAD ON AND HAVE TO MOVE MY SEAT LOWER IN ORDER TO SEE PROPERLY. I TOOK IT TO MY DEALERSHIP AND THEY TOLD ME IT WOULD BE $300 TO FIX. THAT IS RIDICULOUS AS I FEEL THIS IS A FAULTY PART THAT COULD BE A HAZARDOUS SITUATION IF NOT TAKEN CARE OF. RECAL MAY BE IN ORDER TO CORRECT THIS ISSUE.

Jan 14, 2015

STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

THE AUTOMATIC LATCH OF THE LIFTGATE STARTED TO FAIL. THE LIFTGATE NOT LONGER OPENS AUTOMATICALLY. I WAS TOLD IT IS PROBABLY THE MOTOR AND THE PARTS COST ALONE IS OVER $1,200. I CANNOT AFFORD THIS AND AM DOING WITHOUT THAT FEATURE, BUT ANNOYED! *TR

Dec 18, 2014

VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

I HAD MY CAR IN FOR IT'S 60,000 MILE SERVICE ON FRIDAY, OCT 3RD, 2014 AT CHEROKEE TOYOTA, CANTON, GA. MY WIFE DROVE IT FOR ONLY THE THIRD TIME SINCE THE SERVICE AND ENCOUNTERED A DANGEROUS SITUATION. THE HIGHLANDER STARTED TO ACCELERATE ON IT'S OWN. MY WIFE STEPPED ON THE BRAKES THEN THE ENGINE CUTOFF IN THE MIDDLE OF THE ROAD. I MEET UP WITH HER AND TRIED TO START THE CAR. THE ENGINE TACHOMETER RAPIDLY INCREASED THEN THE ENGINE SHUTOFF. TOWED TO CHEROKEE TOYOTA FOR EVALUATION. *TR

Oct 05, 2014

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

THE REAR HATCH DOOR SENSOR GOES OFF WHEN THE CAR MAKES A TURN OR IS DRIVEN OVER BUMP. THE DEALERSHIP SAID THE DOOR SENSOR SYSTEM MUST BE REPLACED AT AN ESTIMATED COST OF MORE THAN $700. ALSO, DRIVER'S SIDE VISOR DOES NOT STAY UP. COST TO REPLACE, $300. *TR

Jun 24, 2014

STEERING,POWER TRAIN,WHEELS

1 complaint

I ONLY HAVE 7K MILES IN MY CAR I OWN THE CAR FOR ONLY 1 YEAR. I NOTICE THAT THE STEERING WHEEL IS NOT BALANCE AT ALL. AT LEAST 5-10 DEGREE TO THE RIGHT. I HAVE MY CAR SERVICE EVERY 6 MONTHS WITH TOYOTA IT SHOULD BE BALANCED AND DONE THE TIRE ROTATION??? ALSO THE TRANSMISSION OCCASIONALLY STALL ABOUT 1-2 SECOND WHEN I ACCELERATE TO 30-40 MPH. I AM AFRAID THAT THE TRANSMISSION WILL HAVE PROBLEM WITHIN THIS 2-3 YEARS. LIKE HONDA TRANSMISSION FAILURE ON ODYSSEY. *TR

Jun 05, 2012

ELECTRICAL SYSTEM,STEERING

1 complaint

WHILE DRIVING AT APPROXIMATELY 40 MPH, I WAS UNABLE TO KEEP THE CAR IN THE LANE ON A SLIGHT CURVE TO THE RIGHT IN THE ROAD. THE STEERING WHEEL WAS TURNING, BUT THE WHEELS WERE NOT RESPONDING. THE STEERING WHEEL WAS MUCH HARDER TO TURN. SUDDENLY THE STEERING WHEEL WAS EXTREMELY EASY TO TURN AND THE CAR VEERED HEAVILY TO THE RIGHT CAUSING ME TO RUN OFF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES AT OTHER SPEEDS. *TR THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 09/13/12 THE CONSUMER STATED ELECTRONIC STEERING SYSTEMS WERE FUNDAMENTALLY FLAWED. THE CONSUMER STATED HE WILL NEVER BUY ANOTHER VEHICLE WITH ELECTRIC STEERING. UPDATED 10/22/12

Feb 16, 2012

SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

VEHICLE MAKES A VERY NOTICEABLE, IRRITATING WHINE OR WHISTLE NOISE WHEN ACCELERATING AT 40MPH. STOPS WHEN GAS PEDAL IS RELEASED. VERY CONSTANT AND ANNOYING. DID NOT HAPPEN WHEN CAR WAS FIRST PURCHASED. HAVE BEEN TOLD BY TOYOTA THAT IT WAS THE TRANSFER CASE, WHICH THEY REPLACED. DID NOT FIX THE PROBLEM. NOW THEY TELL ME IT IS NORMAL. TEST DROVE ANOTHER VEHICLE FROM THEIR LOT OF THE SAME EXACT YEAR, MAKE, MODEL. NO NOISE AT ALL. THIS IS NOT NORMAL. TOYOTA KNOWS ABOUT THE PROBLEM, BUT THEY ARE DENYING IT. OTHER TOYOTA VEHICLES (I.E. RAV4, TUNDRA) HAD/HAVE THE SAME PROBLEM. FORUMS TELL ME IT IS THE TRANSMISSION. WAITING ON APPOINTMENT FOR A FIELD TECH FROM TOYOTA TO EXAMINE IT. *TR

Feb 12, 2012

STEERING,SERVICE BRAKES, HYDRAULIC

1 complaint

PURCHASED MY 2011 HIGHLANDER IN MARCH, & IT HAD 7000 MILES ON IT AT THE TIME OF THE INCIDENT. I STARTED THE VEHICLE IN MY DRIVEWAY, PUT IT IN DRIVE, AND STARTED DOWN MY DRIVEWAY. PRESSED THE BRAKE PEDAL, AND THERE WERE NO BRAKES AND SEEMED NOT TO HAVE POWER STEERING. THE LIGHTS IN THE DASH CAME ON, AND THE SCREEN SAID BRAKE MALFUNCTION CONTACT DEALER IMMEDIATELY. THERE WERE NO BRAKES, I FINALLY CAME TO A STOP AT THE BOTTOM OF THE HILL, PUT THE CAR IN PARK, AND TURNED THE IGNITION OFF. WHEN I TURNED THE KEY, THE CAR STARTED, THE DASH LIGHTS WERE STILL LIT UP, AND I GUESS THE COMPUTER SEEMED TO "RESET". I PULLED BACK INTO MY DRIVEWAY & HAD THE CAR TOWED TO THE DEALER THE NEXT DAY. THE DEALER HAS HAD IT FOR OVER TWO WEEKS, AND THE INCIDENT HAS NOT HAPPENED AGAIN, AND THEY SAID THAT THEY CANNOT FIND A SINGLE THING WRONG WITH IT. THEY CAN, HOWEVER, SEE THAT THERE WAS AN "INCIDENT" WITH THE BRAKES ON THAT DATE BY THE COMPUTER READING. I HAVE BEEN TOLD THAT I AM GOING TO BE GETTING THIS CAR BACK, AND THAT IT IS FINE. EVERYONE SAY A PRAYER FOR MYSELF AND MY 3 KIDS THAT ARE IN IT, & HOPE THAT IT DOESN'T HAPPEN AGAIN IN THESE MOUNTAINS THAT I LIVE! *TR

Nov 10, 2011

2011 TOYOTA Highlander Problems & Complaints

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