2018 TOYOTA Highlander Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
222
Complaints Reported
Complaints by Component
SERVICE BRAKES
33 complaints
The brakes are very soft and unreliable. There is a recall #18V-211 dated April 2,2018. This recall did not include this specific car but the car was manufactured within a few days of the recall. After Toyota failed to repair the problem I took the car to a a private auto repair shop who replaced the Vacuum Pump. The brakes now work as they should. I beleve the recall should be extended to include more vehicle made about this time.
May 09, 2025
Car will not start due to message that says "Braking Power Low. Stop in a Safe Place" There have been recalls on 2018 Highlanders for the brake vacuum pump but it is not listed for my particular vehicle
Jan 19, 2025
Around 29,000 miles, I noticed a severe brake vibration while slowing down or stopping from speeds above 55 mph. The vehicle is driven very carefully and not harshly. As of today (11/14/2024), the vehicle is 77 months old and only has 49,000 miles on it. I had been told by Toyota that the rotors are not warped, so it must be a defective part in the braking system.
Nov 14, 2024
Out of nowhere, I couldn’t get the car to start. It keeps saying “Low Braking Power”. I had someone checked with Code Scanner and nothing shows up, and it’s not battery issue neither. The car guy said there’s a very high chance the issue is from the brake booster vacuum pump.
Sep 02, 2024
Brake Booster did not work. We were almost in 2 wrecks due to it taking longer to stop the vehicle. The dealer finally fixed it after I paid over $1500. They didn't care about how this was a known defect in 2018 Toyota Highlanders and took forever to identify and fix. No one has looked at it since just got it back today. Once the brake light went on the dash board I brought it in. I did wait one day when it went off, but once it came back on again I was going to, but then was scared when it didn't come on and then I could barely stop.
Aug 29, 2024
+ 28 more complaints for this component
POWER TRAIN
26 complaints
Vehicle experienced whining noise when decelerating. Toyota dealer service technician documented the noise as coming from the transmission due to an issue with the pinion shafts. Our safety was put at risk by a potential for the transmission no longer working when driving. There were no warning lamps, messages, etc. prior to the failure. The failure occurred around 136,000 miles. All recommended services, including on the transmission, occurred at the same Toyota dealer service.
Dec 09, 2025
The contact owns a 2018 Toyota Highlander. The contact stated that while driving uphill and depressing the accelerator pedal, the vehicle decelerated and rolled backwards unexpectedly. An independent mechanic was contacted. The vehicle was inspected by a mechanic friend and diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
Dec 02, 2025
The transmission makes a whining noise, especially when pulling, as in driving up an incline. I took the 2018 Highlander to Rusty Drewing Toyota in Jefferson City, MO to be diagnosed. They said the transmission needs to be replaced. In researching the problem, I found a bulletin/recall: 7A61K20482. The bulletin says the serial number must be before 7A617E03416. I want to get on your list and hopefully, be able to get some kind of relief for this problem.
Dec 01, 2025
The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. The contact stated that the RPM continued to increase rapidly, but the vehicle failed to respond. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the washer tab, designed to prevent the loosening of the nut inside the transmission, resulting in damage to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Support Program: ZJC. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 104,000.
Nov 17, 2025
Transmission has failed at 73,000 miles
Nov 13, 2025
+ 21 more complaints for this component
UNKNOWN OR OTHER
22 complaints
Transmission just started shifting extremely hard between first and second gear. Turning snow mode on stops the shifting problem so I know it’s an internal issue with the transmission. The Highlander XLE only has 67,748 miles. Way to early for a transmission issue
Nov 13, 2025
Three weeks ago, I took my vehicle to Fred Haas Toyota Dealer in Spring, TX and they informed me that my driver axle needed replacement. My service advisor has now given me three ETAs on when the part will be delivered. Today, he mentioned that there is a nationwide back order on the part and suspects that many highlanders are experiencing the same problem
Sep 19, 2023
I have noticed that the car makes a knocking sound when stopped at signals or in heavy traffic. I have taken my 2018 Highlander LTD many times to the dealer and they cannot hear it nor find anything under the car. This has been going on since I took delivery. The service manager said it might be a bearing going out or a loose bracket (I do not know which bracket he was referring to one as he wasn't sure which bearing). He said just to wait and see if anything else more serious develops...this sounds potentially dangerous to me. The knocking noise still persists to this day.
Jul 19, 2023
The windshield in our 2018 Highlander suffered three cracks before we finally had the windshield replaced. According to the company that performed the repair, we are one of many Highlander customers that have had these issues. We know that rocks were the cause, but the number of incidents appear to be higher than normal. To avoid having another problem, we added a protective coating to our windshield at an additional cost of $600. We assume this to be one of many incidents, and want it to be known that this appears to be a defect in glass specification and/or manufacturing.
Oct 12, 2022
OUR SUNROOF GLASS "EXPLODED" SUDDENLY WHILE DRIVING STRAIGHT ON A SMOOTH ROAD - NO ROCKS OR DEBRIS AROUND AND NORMAL COOL WINTER DAY ~25F. DRIVING 70MPH ON MAINE I295 AT NOONTIME. WE HAD BEEN DRIVING FOR TWO HOURS PRIOR TO THIS EVENT ALSO IN GOOD WEATHER AND GOOD ROAD CONDITIONS. SOME GLASS BLEW OUTWARDS, AND MANY PIECES FELL ONTO THE PROTECTIVE COVER WHICH FORTUNATELY WAS CLOSED. WE EVENTUALLY SLID THE COVER OPEN TO LOOK UP AND DISCOVERED WHAT HAPPENED.
Feb 15, 2021
+ 17 more complaints for this component
FUEL/PROPULSION SYSTEM
13 complaints
I just found out that there was an initial recall #20V012000 and an expanded recall #20V682000 on my 2018 Toyota Highlander that I was unaware of regarding the low-pressure fuel pump inside the fuel tank could fail risking engine stalling and potential crash. I found this out after paying 1100.00 to Sheehy Toyota in Fredericksburg to replace the fuel pump. I reported it to Toyota Brand Services for reimbursment and was told that it was NOT a recall it was a CSP (which to them is different they said) and that the fuel pump that I had replaced was a low pressure fuel pump and the CSP was for a high pressure fuel pump. I need help getting my money back after being charged for a recall.
Aug 19, 2025
The fuel pump system is malfunctioning. This vehicle needs to be part of the current recall on 2018 Highlanders with fuel pump issues. This is putting me and my family at risk, as well as others. The code is coming back to the fuel pump. The check engine light is currently on.
Apr 15, 2025
My vehicle is stalling when driving and other Toyota Highlanders of same model and year were/are having the same issue and have been recalled for the fuel pump. Having my vehicle stall when driving in the busy highways of Texas are very dangerous especially when some speed limits go up to 80mph. The problem has been reproduced and witnessed by a mechanic. The Toyota dealership stated that my VIN is not included in the recall so they could not fix it. There was no warning before the first time my vehicle stalled while driving in the highway. Unsure of how dealerships only stick to just the specific VINs that are effected when other VINs of the same model and year are having the same issue but are not willing to fix the issue.
Jul 03, 2024
Fuel pump was replaced last year in October 2020 and was out of warranty when incident happened. Vehicle stalled again in the middle of my drive and was stranded in the middle of a busy road. Fuel pump found to be failing per my mechanic.
Nov 19, 2021
On July 27, I was driving on a major multi-lane road going approximately 35 miles going to the World Toyota for an oil change. All of a sudden, the vehicle decelerated to almost a stop. I gingerly navigated the vehicle to the side of the road. There was no warning that there was something wrong with the vehicle. After navigating to the side of the road a warning light appeared that said traction control is off. I called World Toyota, told them what happened and they suggested that I get the vehicle towed if I felt I couldn’t drive it. I was about 1/4 mile away from the dealer. The vehicle was a safety hazard, therefore, I had the vehicle towed to the dealer. On July 28, the World Toyota service advisor informed me that 2 of the 6 fuel injectors had failed—#s1 and 4. He advised me the best route would be to replace all 6 at a cost of $3500. He agreed with me that it is odd for fuel injectors to fail on a vehicle with only 48K. We have driven this car very little since purchasing shortly before the COVID lock down in early 2020. I spoke with customer relations at Toyota and they have offered to pay to replace the 2 failed injectors, but have refused to pay the installation costs. I am concerned that the failure the injectors is a huge safely issue for Toyota Highlander owners. I saw where the injector issue has been discussed for 2019 model Highlanders. Here is the information in the inspection report from dealer [“ CUSTOMER STATES THE TRACTION CONTROL OFF LIGHT CAME ON AND THE CAR STARTED TO DECELEARATE AND THEN STARTED JERKING. VEHICLE TOWED IN. 1HR DIAGNOSTIC APPROVED. remove intake manifold OBSERVATIONS: MULTIPLE CODES FOR OPEN CIRCUIT TO DIRECT INJECTION.NEED TO REMOVE INTAKE MANIFOLD TO INSPECT FUEL INJECTORS”] The information about which injectors failed was given to me by phone by my service advisor, Matthew Bailey. I uploaded the picture sent of mechanic working on vehicle.
Jul 30, 2021
+ 8 more complaints for this component
ENGINE
13 complaints
Engine cam tower oil leak due to the manufacturer's inadequate assembly of the engine parts. The mating surfaces were not adequately prepared and/or application of a contaminated sealant did not adhere to the surfaces creating a small oil leak that eventually became larger and finally noticed. The Car Care Nut automotive shop performed this repair and documented in the video: [XXX] The 2018 engine (3.5L DOHC V6 D-4S Engine with Dual VVT-i Direct Shift) with 52,500 miles has by now (2024) developed a large oil leak coming from the cam tower seal, and requires replacement. I'm the original owner with the car always being garaged and maintained by the book at the dealer. Toyota of America is refusing any assistance with the defective engine component even though it is under the 60,000 miles powertrain warranty, but past the 60 months warranty period. The leak likely has been there since leaving the factory floor, but was not noticeable until after five years of use. Leaking engine oil on hot components of the engine bay may result in smoke, burning odor, and even fires. This vehicle has a concurrent vehicle safety complaint NHTSA ID Number: 11611353 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 01, 2025
Wife was driving and out of nowhere axle to the transfer case broke leaving her stranded in the middle of the road. Seems like transmission had been a common issue in these vehicles around the same year
Dec 11, 2024
The 2018 engine (3.5L DOHC V6 D-4S Engine with Dual VVT-i Direct Shift) with 52,500 miles has by now (2024) developed a large oil leak coming from the valve cover to cam tower seal, and requires replacement of valve cover assembly and gasket priced at $2173.51 by a local Toyota dealer. I'm the original owner with the car always being garaged and maintained by the book at the dealer. Toyota of America is refusing any assistance with the defective engine component even though it is under the 60,000 miles powertrain warranty, but past the 60 months warranty period. The leak likely developed prior to the first 60 months of use, but was just now noticeable to the technician. Leaking engine oil on hot components of the engine bay may result in smoke, burning odor, and even fires.
Aug 28, 2024
The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, and it was determined that there was low compression in cylinder #1. The contact was informed that the engine was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.
Aug 16, 2024
LIGHTS CAME ON FOR ENGINE WARNING -- LOW FUEL PUMP NEEDS TO BE REPLACED
Jan 31, 2021
+ 8 more complaints for this component
FUEL SYSTEM, GASOLINE
11 complaints
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT HAD EXPERIENCED THE FAILURE WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE RECURRED AND OCCASIONALLY CAUSED THE VEHICLE TO STALL. TOYOTA OF ROCKWALL (1250 E I-30, ROCKWALL, TX 75087, (844) 358-4295) WAS CONTACTED AND INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Feb 25, 2021
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE MOVING FROM A STOPPED POSITION. THE CONTACT STATED THAT OCCASIONALLY A JUMP WAS NEEDED TO START THE VEHICLE. OCCASIONALLY, THE VEHICLE WOULD RESTART AFTER WAITING FOR SEVERAL HOURS. THE CONTACT STATED THAT HE REPLACED THE BATTERY HOWEVER THE FAILURE PERSISTED. THE VEHCILE WAS TAKEN TO TOYOTA PLAZA MALL (2721 NOSTRAND AVE, BROOKLYN, NY 11210) WHERE NO FAILURE WAS DIAGNOSED HOWEVER, THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) AND BELIEVED THAT THE FAILURE WAS RELATED TO THE RECALL. THE PARTS WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Feb 10, 2021
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AN UNKNOWN TOYOTA DEALER, LOCATED IN FAIRFIELD, CA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Aug 25, 2020
2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO FUEL PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Aug 17, 2020
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Aug 12, 2020
+ 6 more complaints for this component
ELECTRICAL SYSTEM
9 complaints
I bought my car used. Only had it for 3years and already had to replace the battery twice. Once I was stopped at light turning left, yield to oncoming traffic, since my foot was on brakes battery just dyed in middle of light, police had to come made sure I didn't get hit. 2nd time car cut off at McDonald's drive thru and battery went dead again. Something is wrong with batteries that make them go bad, n it's unsafe bc I've got stranded twice in not.so good places..
Oct 15, 2023
1.) Bluetooth connects without issue to iPhone (for both media and phone) however during a phone call (incoming/outgoing) the car system will drop the call after about 2 mins of talk time. The phone then disconnects from the car & will only re-pair once the system restarts. 2. ) The safety hazard is due to distracted, hands required operation of the phone due to Bluetooth system not working properly 3.) The issue has been under 'warranty' for nearly 2 years at my dealer. There is currently no resolution. Dealer admits the fault is due to a compatibility issue of various vendors supplying the head unit, bluetooth/radio unit, and software. 4.) At the instruction of the manufacturer, the dealer has refused to replace any hardware.
Dec 27, 2021
Car is not properly wired to tow a trailer equipped with electric brakes. Toyota advertises the Highlander as having 5000 lb towing capacity. On the other hand, trailers weighing 3000 lb or more are required by law to be equipped with trailers brakes in most states. However, the Highlander's towing wire harness does not include the necessary wiring and 7-pin connector to power trailer brakes. Highlander OEM wiring harness only includes a 4-pin connector (which does not have output for a car-mounted brake controller nor 12V output to charge trailer's breakaway battery or power a trailer-mounted brake controller). Toyota's claim that the Highlander is capable of towing 5000 lb, but not equipping the car with essential safety equipment to do so is an unsafe condition (and false advertising). It could lead the car owners / operators to believe that it is acceptable to tow a 3000 lb or more trailer with the Highlander using the OEM 4-pin connector only, creating a serious safety hazard to themselves and other road users. Toyota should either equip the Highlander with proper wiring harness and 7-pin connector that allows the use of an on-board brake controller, or withdraw the towing capacity claim.
Jun 07, 2021
STARTING BATTERY IS DEFECTIVE. MY TOYOTA DEALER STATED THE "THIS IS A KNOW ISSUE WITH TOYOTA. THEY HAD A DEFECTIVE BATCH OF BATTERIES". THE ISSUE IS THAT THE REPLACEMENT BATTERIES ARE UNAVAILABLE, RENDERING THE CAR USELESS AS IT CANNOT BE STARTED. THE BATTERY DOES NOT HOLD A CHARGE. THIS IS COVERED UNDER THE NEW VEHICLE WARRANTY.
Jan 25, 2021
BLIND SPOT MONITOR ON PASSENGER SIDE WORKS INTERMITTENTLY WHEN DRIVING, ESPECIALLY ON INTERSTATE HIGHWAYS. *TR
May 08, 2020
+ 4 more complaints for this component
AIR BAGS
8 complaints
My son and his friends were involved in a collision and the air bags did not deploy
Jan 24, 2024
Was hit in the side in passenger door, which pushed my car off the road and hit a tree head on going approximately 40 mph. NO Airbags deployed anywhere in the car. I took pictures of entire interior and also a video showing no airbag deployment. Police, fire and first responders and completely shocked that no airbags deployed. Injuries occurred, thank fully no life threatening. However had the airbags deployed as they should have, and why we chose to buy this vehicle in the first place, those injuries could have been minimalized. If you need any additional info, please let me know. Toyota needs to be made aware of this.
Aug 14, 2023
UNKNOWN We have had the vehicle for just over 2 years and out of the blue we get a SRS airbag warning indicator that says visit the dealership. The dealership says that it is $2300 to repair a wiring harness that they Are unsure of the location though. The vehicle has 86,000 miles on it which is 26,000 miles over coverage for that part. In my opinion this is the part that should not fill this early and should still be covered. Much less the SRS components should never fail. We are forced to drive with a warning indicator that comes on every five seconds and blocks all the other information.
Oct 19, 2022
I was traveling down the road, when a car hit my car in the back passenger door. My car was pushed onto the curb and it hit a tree. My car was totaled and it was a hit and run. The air bags didn't go off and my dad and I were hurt. I reported it to Toyota and the car was put on hold be the insurance company. There were no warning lights and the emergency stop didn't work. the car had 15000 on it and it was inspected in Jan. 2022.
Sep 27, 2022
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE AT A STANDSTILL, ANOTHER VEHICLE DRIVING AT 50 MPH CRASHED INTO THE FRONT DRIVER SIDE OF VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE 5 INJURED REPORTED AND 3 NEEDED MEDICAL TREATMENT. A POLICE REPORT WAS FILED THE VEHICLE WAS TOWED TO POLICE LOT. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Mar 02, 2021
+ 3 more complaints for this component
SERVICE BRAKES, HYDRAULIC
5 complaints
The contact owns a 2018 Toyota Highlander. The contact stated while driving 60 MPH, the Brake warning light illuminated, the contact observed a beeping noise coming from the instrument panel. Additionally, the messages "Braking Power Low - Stop in a safe place - See Owner's Manual” were displayed. The contact steered to the side of the vehicle where the vehicle was placed in Park (P) and the beeping ceased. The vehicle was taken to an independent mechanic to check the brake fluid, which was normal. The contact stated that the failure reoccurred approximately three times. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Jan 17, 2024
The contact owns a 2018 Toyota Highlander. The contact stated while driving at an undisclosed speed, the brake warning light illuminated, and a message was displayed alerting the driver to a fault with the braking system. The vehicle was taken to the dealer, who determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the brake assist vacuum pump. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 33,000.
Oct 25, 2023
The contact owns a 2018 Toyota Highlander. The contact stated while driving 65 MPH, the "Brake Power Low" message was displayed. The contact stated that the brake pedal was firm before pulling over to the side of the roadway. The contact shut off the vehicle however, the vehicle failed to restart. The contact had the vehicle jumpstarted. The vehicle was taken to the dealer and the contact was informed that the brake booster and the vacuum pump had malfunctioned. The contact was informed that the brake booster, master cylinder, and vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 29,000.
Aug 09, 2023
The contact owns a 2018 Toyota Highlander. The contact stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed and she experienced a spongy brake pedal. The brake warning light was illuminated and the Power Failure to Brake System message was displayed. Additionally, the vehicle made an abnormal sound while the brake pedal was depressed. The brakes failed to stop the vehicle immediately which nearly caused a collision. The vehicle was towed to the dealer where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The failure mileage was approximately 27,000.
Sep 13, 2022
The contact owns a 2018 Toyota Highlander. The contact stated that while his wife was driving at various speeds, the brakes failed to operate as needed. The contact stated that “Pull Over Immediately/Vehicle Unsafe to Drive” was displayed on the instrument panel. The contact stated that his wife had to pump the brake pedal for the brakes to operate as needed. His wife took the vehicle to an independent mechanic who inspected the vehicle but found no defects with the braking system. Upon investigation, the contact discovered NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 32,000.
Jan 26, 2022
STRUCTURE
5 complaints
The contact owns a 2018 Toyota Highlander equipped with a tow package. The contact stated that after taking the vehicle in for service, he made the dealer aware that on the passenger’s side rear of the vehicle where the muffler tip came out from underneath the vehicle that the plastic piece above the muffler was melted from exhaust heat coming from the muffler while towing his trailer. The dealer documented the incident and forwarded the findings to the manufacturer. The contact did not receive a callback, so he contacted the dealer and was informed that the vehicle was out of warranty and therefore there was nothing to pursue. The contact was concerned that there would be severe damage done to the bumper and wiring harness from the exhaust heat. The manufacturer was made aware of the failure. The contact was still awaiting a response from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 40,000. The VIN was not available.
Nov 19, 2021
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER HAULING A 2019 WINNEBAGO TRAVEL TRAILER. THE CONTACT NOTICED A LARGE CRACK ON THE TRAILER HITCH. THE VEHICLE WAS TAKEN TO BRENT BROWN TOYOTA (1400 SANDHILL RD, OREM, UT 84058) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE WHAT CAUSED THE CRACK TO THE HITCH ON THE TOYOTA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. THE TRAILER MILEAGE WAS 1,000.
Sep 16, 2020
JANUARY 22, 2019 WHILE DRIVING APPROXIMATELY 75 MPH ON THE INTERSTATE THE PANORAMIC SUNROOF GLASS EXPLODED IN MY CAR. SOUNDED LIKE A SHOTGUN WHEN OFF AND THE PRESSURE I FELT IN MY BACK, I THOUGHT I GOT SHOT. GLASS TOTALLY BLEW OUT OF THE CAR WITH ONLY A COUPLE INCHES LEFT AROUND THE SIDES. NO ROCKS OR ANYTHING HIT IT. FILED A POLICE REPORT.
Apr 25, 2019
I PURCHASED BRAND NEW TOYOTA HIGHLANDER 2018 ON OCT. 20, 2018 BUT THE RATTLE (CLICKING) NOISE FROM PASSENGER DOOR SIDE (B-PILLAR). I CAN HEAR THE NOISE MOSTLY WHILE I AM DRIVING ON THE HIGHWAY. I DO NOT HAVE ANY CRASH AND ACCIDENT.
Jan 02, 2019
I PURCHASED A NEW TOYOTA HIGHLANDER FROM MASSEY TOYOTA IN KINSTON, NC IN MAY OF 2018. ON AUGUST 11, 2018, THE REAR HATCH GLASS SPONTANEOUSLY EXPLODED AND FELL OUT OF THE CAR WHILE IT WAS SITTING UNTOUCHED IN THE DRIVEWAY OF THE OWNERS HOME. THE WEATHER WAS CLEAR AND WARM. TOYOTA INITIALLY REFUSED TO COVER THIS UNDER THE TOYOTA NEW CAR WARRANTY, HOWEVER FINALLY THEY AGREED TO COVER THE WINDOW. A FEW DAYS LATER MY WIFE STARTED NOTICING A SQUEAK AND RUBBING NOISE COMING FROM THE BACK HATCH WHEN THE CAR WAS WAS WARM FROM THE SUN. AFTER TAKING THE CAR BACK NUMEROUS TIMES TO THE DEALER. THE TOYOTA SERVICE DEPARTMENT DISCOVERED THAT THE BACK HATCH/BACK DOOR WAS RUBBING NEAR THE SPOILER AREA OF THE HING, AT SUCH A FORCE TO CAUSE PAINT TO COME OFF THE AREA. THE SERVICE MANAGER AGREED THAT THIS WAS A MANUFACTURER DEFECT AND THAT TOYOTA WAS REQUIRED TO COVER THIS NEW CAR DEFECT. HOWEVER, AFTER HAVING THE CAR FOR 2 WEEKS TOYOTA REFUSED TO COVER THE MANUFACTURE DEFECT. IN CONCLUSION, THE 2018 TOYOTA HIGHLANDER MODEL HAS A DEFECT THAT RESULTS IN THE BACK REAR DOOR & SPOILER TO RUB AND RESULTS IN THE BACK HATCH GLASS BREAKING AND EVEN FURTHER DAMAGE TO THE PAINT AND BODY OF THE VEHICLE. TOYOTA HAS SHOWN A THEY CAN NOT BE TRUSTED TO FULFILL THEIR OBLIGATION TO NEW CAR CUSTOMERS.
Sep 13, 2018
VISIBILITY/WIPER
4 complaints
The windshield has warps and creates blurry vision. Glass has been replaced 3 times so far from Toyota Dealership and issue continues to be there. Car has been in service for a month now. Glass manufacturer: Pilkington
Dec 20, 2023
THE WINDSHIELD CRACKED SPONTANEOUSLY AT TWO YEARS OLD. THE VEHICLE WAS NOT EVEN MOVING AND NEVER GOT STRUCK WITH A STONE OR A VEHICLE DEBRIS. THE CRACK IS VERY CLEAN AND LINEA WITHOUT ANY DENT AND STARTS FROM THE BOTTOM OF THE WINDSHIELD ALL THE WAY TO ONE-FOURTH OF THE HEIGHT OF THE WINDSHIELD ON THE PASSENGER FRONT SIDE. NUMEROUS COMPLAINT ABOUT THIS PROBLEM IS LOGGED IN A TOYOTA CUSTOMER COMPLAINT WEBSITE ABOUT THE TOYOTA HIGHLANDER FROM 2016-2018 HAVING THE SAME PROBLEM. PLEASE TELL TOYOTA TO FIX THIS PROBLEM.
Aug 31, 2020
WIFE'S HIGHLANDER GOING BACK TO DEALERSHIP FOR THE SECOND TIME DUE TO WINDSHIELD WIPERS NOT WORKING
Apr 19, 2020
SPONTANEOUSLY EXPLODING PANORAMIC SUNROOF.I WAS DRIVING ON A TWO-LANE HIGHWAY ALONE ON THE ROAD MAY 31, 2019 AT APPROXIMATELY 4:30PM.I HAD MY SUNROOF COVER CLOSED AND WAS TRAVELING THE POSTED SPEED LIMIT OF 65 MPH WITH CRUISE CONTROL TURNED ON.I HEARD A VERY LOUD AND SHARP NOISE, I THOUGHT IT MIGHT BE A GUNSHOT.IT STARTLED ME QUITE A BIT, I WAS LUCKY TO BE THE ONLY CAR ON THE ROAD BECAUSE IF I HAD BEEN IN TRAFFIC AND HAD SWERVED FROM THE SHOCK OF THE NOISE,I MIGHT HAVE BEEN INVOLVED IN AN ACCIDENT.I LOOKED AROUND AND CHECKED ALL OF MY WINDOWS, NONE WERE BROKEN.I THEN THOUGHT A TIRE HAD BLOWN, BUT I HAD NOT LOST ANY HANDLING, SO I CONTINUED ALONG THE HIGHWAY STILL WONDERING WHAT HAD HAPPENED.ABOUT 10 MINUTES LATER I WAS STOPPED AT A TRAFFIC LIGHT, SURROUNDED BY OTHER CARS AND AGAIN HEARD A VERY LOUD AND SHARP GUNSHOT SOUNDING NOISE.I AGAIN LOOKED ALL AROUND MY CAR AND DID NOT SEE ANY DAMAGE.BUT AT THIS POINT I WAS SURE SOMETHING WAS WRONG WITH MY CAR AND DECIDED TO PULL OVER AT THE NEXT SPOT TO GET OUT AND INSPECT MY CAR.WHEN THE LIGHT TURNED GREEN AND I DROVE AWAY FROM THE INTERSECTION, I HEARD A SOUND AKIN TO ICE CUBES IN A GLASS AND KNEW THAT IT WAS BROKEN GLASS.AGAIN, I COULDN'T SEE ANY DAMAGE.I PULLED OVER AND LOOKED AT THE ROOF OF MY CAR, THE REAR SUNROOF WAS SHATTERED INTO TINY PIECES LAYING ON THE SUNROOF COVER.I BELIEVE THE SUNROOF GLASS IS DEFECTIVE OR IMPROPERLY ENGINEERED AND FEEL IT IS A DANGER.THE TOYOTA DEALERSHIP BLAMED IT ON A ROCK, BUT FROM THE ADDITIONAL RESEARCH I HAVE DONE, IT IS NOT AN ISOLATED INCIDENT AND THERE IS GROWING CONCERN SURROUNDING THE SAFETY OF THESE TYPES OF SUNROOFS IN ALL TYPES OF AUTOMOBILES.I FILED AN INSURANCE CLAIM TO COVER THE DAMAGE; BUT FEEL THAT TOYOTA SHOULD TAKE RESPONSIBILITY FOR THE DAMAGE AND FEEL VERY ANXIOUS NOW DRIVING MY CAR.I DO NOT FEEL IT IS SAFE AND WORRY CONSTANTLY ABOUT THE GLASS SPONTANEOUSLY BREAKING AGAIN.
Jul 09, 2019
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
4 complaints
About6 months ago I started getting the messege "Breaking power low" when i try to start my vehicle. So I took it to Star Toyota Service paid $175 to diagnose the problem. The found DTC 1241 and told me to change the qhole skid control unit. Eventhough on the paper it said skid control ecu battery. So I took it to another dealer named Penn Toyota and they found the same code but they said the voltage is coming low because I may leave my ignition on before I start my vehicle. That sounds funny because I do not do this and on top if i do this my battery would be dead. As of right now I spoke with toyota and since my extended warrenty has finished so they offered my 25% coupon if i fixe the problem. Now I do not know what is the problem and which dealer to trust. The reason I am reporting to "nhtsa" is because if I die because of this problem with my car which is still undiagnosed so at least they can find out the same reason so there will be no more death after me. Again the messege comes on the crean is " Breaking power low. Stop in a safe place "
Oct 02, 2022
I am having an issue with my brake assist in my 2018 Toyota Highlander. This car was purchased new and has had regular service/ maintenance with the dealership since purchased. 1st incident was minor in nature. My brake was gently applied and the ABS feature turned on and brake system engaged without any need. 2nd incident brake was applied and at the halfway point the brake stopped working. It felt like it locked. I could not stop my car as I was approaching another car. Car stopped at the last possible moment before impact. The situation was extremely dangerous for myself, my kids and the other driver. Later on during my drive I gently applied my brake and the brake would not release to it original position until a few seconds later. This time the brake light came on. Once the car came to a stop, I shifted my gear to park and the brake light disappeared. The car was then sent to a service station for analysis. Service Station advised that there was a hissing sound coming from the front of my engine when the brake was applied. They recommended that I send vehicle back to dealership as they concluded that the car has a brake assist issue. The car was towed to the Toyota dealership where they mentioned that there was a recall for this exact issue however, my specific VIN is not included. I travel everyday with my kids and this is a real safety issue that needs to be addressed. No car should be on the road with faulty breaking systems. This can cause unnecessary loss of life. These vehicles should be included in this recall, especially mine. I filed a case with Toyota and am waiting to hear back from them. Please help make the roadways safe. Consumer stated diagnosis was completed and relayed that there was a brake booster failure. The brake master cylinder and brake booster system will need to be replaced.
Jul 08, 2022
Approaching a stop light brakes didn’t work. The automatic system activated and the car stopped right before I rear-ended the car in front of me. I took it to a Toyota dealership and they diagnosed a faulty brake booster pump with a price of $2500 to replace. I see this isn’t a unique problem for the 2018 Highlander but after talking with Toyota they denied any coverage since my vehicle has 48,000 miles and is out of warranty.
May 10, 2022
Where the incident happened? The incident happened at the following google coordinates (39.21707240377137, -77.6491829535095) on an unpaved, but well-maintained road. When this incident took place? 09/11/2021 – around 10.30am Who is travelling with you? I was travelling with my wife (Vijaya) and Pet Dog (Leo). Both my wife and I have the seat belts on. How are the driving conditions? A bright and sunny morning with clear visibility, minimal wind and no rain. The road is totally dry. In a way perfect driving condition. How the incident happened? A white truck came in the opposite direction and since the road is narrow I pulled my highlander to the right, where there is some loose gravel on the side of the road. When I pulled to the side I am almost at a standstill and after the truck had passed started moving the car towards the middle of the road. At this moment the Highlander suddenly started swiveling to the left, and the traction became very wobbly and when tried to apply brakes, brake did not work at all. In stead the car started going out of control on the left side and is about to crash into 2 large trees on the side of the car. At that time without having any control over the brakes, I tried to steer towards right and the car turned sharp towards right, crossed road and fell into a 15 feet ditch on the right side of the car. What is the Car behavior witnessed? Total loss of Breaks, self-acceleration, and unpredictable steering control. The whole incident might’ve happened in about 10-15 seconds. Neither the auto-braking nor the collision control has triggered. Not sure what triggered this behavior of the car. It appeared as if the car tried to auto-correct the traction and something malfunctioned.
Sep 18, 2021
ELECTRICAL SYSTEM,ENGINE
3 complaints
While driving the car at approximately 40 mphs the car suddenly jolted and stopped moving. Luckily no one was behind and I pulled over also noticing check engine light came on. I immediately called Toyota and was able to drive it to them. I spent $140 diagnosis fees for them to say it was ignition coil B. After replacing the coil the light and same problems continued. We took the car to another mechanic, spent $600 diagnosis fees to find out it is the ECM. We then contacted the Toyota dealer asking about previous recalls that were on the ECM for 2018 Toyota Highlanders which is our car. They stated our car based off the VIN has no recalls. How could this recall be for 2018 Toyota Highlanders but not for our 2018 Toyota Highlander with the same issues? Our car only has 80,000 miles.
Oct 06, 2024
The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power after coming to a full stop at a traffic light. The vehicle was taken to an independent mechanic and the dealer; however, the mechanic and the dealer were unable to duplicate the failure. The contact related the failure to a faulty Auto Start/Stop feature. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Aug 09, 2022
Unable to start vehicle twice. In both instances, foot was placed on the brake before pressing Start button and brake was extremely stiff. When Start button is pushed, electronics engage (control panel lights, A/C, etc.) but engine will not engage. In the first incident, car had been stopped to refuel and would not restart. Car had been started without incident and been running for approximately 20 minutes prior to stopping for refueling. Tried to restart the engine for 20-30 minutes unsuccessfully and had to have vehicle towed to authorized Toyota dealer. Dealer was unable to look at it for two days and was able to start engine on the first try two days later. Dealer could not replicate problem. In the second incident, car had been in a parking lot for two hours on a hot day. Again, brake was extremely stiff, electronics engaged but engine would not start. A message appeared Brake Power Low. We shut off A/C and were able to restart the vehicle. In both instances, the driver-side door was open to try and let hot air out - we don't know if this has any bearing on the issue.
Sep 26, 2021
POWER TRAIN,ENGINE
3 complaints
The 2018 Toyota Highlander has less than 100K miles on it and has been diagnosed with an $11K repair for essentially a new engine! The dealership (Coughlin Toyota, Heath OH) has said it needs cylinder head assembly for $10,684.20. The error message we are getting is a "Check Engine" light "Take Vehicle to Dealership" and the AWD/ Traction Control shuts off. When searching online forums, there are MANY people experiencing the same problem, apparently a well know issue with Toyota (not just Highlanders). We have only owned this vehicle for a few years and believe this is a manufacturer error that desperately needs investigated. Please.
Oct 01, 2024
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That’s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
May 10, 2024
AS OF THIS DATE, MY 2018 TOYOTA HIGHLANDER HAS DELAYED ACCELERATION, HESITATION, JERKING, LURCHING, ERRATIC THROTTLE RESPONSES, ETC. WHILE ACCELERATING FROM A STOP. THIS HAS OCCURRED TWO TIMES TO DATE. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, SHUT OFF THE VEHICLE, RESTART AND THEN THE VEHICLE PERFORMED PROPERLY AFTER THAT. MY CONCERN IS WHAT MAY HAPPEN WHEN IT DOES IT AGAIN. NOTHING TO SHOW IN A PHOTO.
Sep 21, 2020
EXTERIOR LIGHTING
3 complaints
AUTOMATIC HIGH BEAM SYSTEM SHUTS DOWN FOR NO REASON. THIS IS NOT THE NORMAL CYCLING (HIGH BEAMS ON/OFF WHEN TRAFFIC DETECTED) OF THE SYSTEM. ICON INDICATING SYSTEM IS ON DISAPPEARS AND CANNOT GET HIGH BEAMS TO OPERATE. THIS HAPPENS ON DARK STRAIGHT ROADS WITH NO OTHER TRAFFIC AROUND. DEALER STATES THAT THEY CANNOT EXPLAIN WHY THIS HAPPENS BUT THEY WILL NOT ADDRESS THIS ISSUE. TOYOTA HAS REPAIRED THIS EXACT SAME ISSUE ON THEIR LEXUS LINE (REPLACE TURN SIGNAL STALK) BUT REFUSES TO ADDRESS IT FOR THEIR TOYOTA MODELS. THIS SHOULD BE CONSIDERED A SAFETY ISSUE.
Feb 24, 2021
AUTOMATIC HIGH BEAM FUNCTION SHUTS DOWN ERRATICALLY LEAVING CAR WITH NO HIGH BEAMS. NECESSARY TO TURN OFF AUTOMATIC FUNCTION TO USE HIGH BEAMS. THIS HAPPENS WHILE IN MOTION @ 30-35 MPH ON A COMPLETELY DARK ROAD AND WITH NO ONCOMING OR LEADING TRAFIIC TO TRIGGER FUNCTION TO SHUT DOWN HIGH BEAMS.
Jul 17, 2020
THE HEADLIGHTS ARE REALLY DIM MAKING IT DIFFICULT TO SEE AT NIGHT. WHEN I AM NEXT TO OTHER VEHICLES, THEIR HEADLIGHTS LIGHT UP THE ROAD IN FRONT OF ME AT LEAST 80% MORE THAN MY HEADLIGHTS. PHYSICALLY, THE HOUSING LOOKS DEFECTIVE BECAUSE IT IS CLOUDY. PERHAPS A RECALL SHOULD BE ISSUED. I HAVE HAD THE CAR SINCE MAY 2018 BUT NEVER DROVE DURING NIGHT / DARK HOURS UNTIL MY SHIFT RECENTLY CHANGED.
Mar 11, 2019
SERVICE BRAKES,ENGINE
2 complaints
My husband took my car from the carport and parked it in the driveway near the water hose to wash the car. When he finished, it would not start. The message “Braking Power Low” , “STOP in a Safe Place”, “ See Owner’s Manual”showed up. Of course, we could not find anything in the large owner’s manual concerning that! I checked with my VIN to see if mine was included in the recall regarding this same matter, but it was NOT, just as all other Toyota Highlander 2018 owners who complained were told!!! We will find out tomorrow and pray it won’t be a lot of money. We have a Thanksgiving trip planned to see our grandchildren. Today is Sunday and we planned to leave on Tuesday. I shudder to think what could have happened if it suddenly stopped on [XXX] with all the holiday traffic. My husband was looking to buy a car after the first of the year and was going to buy a Toyota. After this, he has reconsidered. Toyota needs to see all these complaints and how many were not included in the recall!!! Something’s not right! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 24, 2024
Low brake fluid pull over immediately warning ?,vehicle engine shut off would not restart was on highway going 55 mph .Had to get vehicle towed . There was a recall on brake booster but my Vin was not included same model year 2018
Jun 05, 2022
SEAT BELTS
2 complaints
Driver side seat belt is difficult to pull out and often does not retract properly. This is a safety issue for the driver. Issue has been seen by local Toyota dealer who can confirm the problem. Stated that it will require a $500 repair, replacing the entire retractable unit of the driver side seatbelt system.
Jun 13, 2024
THE INCIDENT INVOLVES A 2018 TOYOTA HIGHLANDER V6 AWD THAT WAS PURCHASED NEW ON JUNE 1, 2018. AS MY 12 YEAR OLD SON WAS BUCKLING HIMSELF INTO THE 2ND ROW DRIVER-SIDE SEAT TODAY, THE SEAT BELT RIPPED APART IN HIS HANDS. THE SUDDEN-MOTION LOCKING MECHANISM NEVER ENGAGED, AND NO UNDUE FORCE (EXCEPT FOR WHAT ONE WOULD EXPECT FROM A NORMAL 12 YEAR OLD) WAS APPLIED WHEN PULLING THE SEATBELT FROM ITS STOWED POSITION. WHEN I PERSONALLY INSPECTED THE REMAINING SEVEN (7) SEATBELTS, BOTH THE 3RD ROW DRIVER-SIDE AND PASSENGER-SIDE SEATBELTS FAILED UNDER MINIMAL STRESS (FAR LESS THAN MY FULL BODY WEIGHT OR STRENGTH).
Dec 01, 2018
UNKNOWN OR OTHER,SERVICE BRAKES
2 complaints
This Toyota Highlander XLE 2018 was bought new in 2018. Lately in 8/23 started seeing on the dash a "BRAKE" light that comes on and off while driving. 2 weeks later, starting seeing a warning sign saying "Braking Power Low" and a message underneath saying"STOP in safe place". Took it to Toyota dealer twice so far and they could not duplicate the issue ( maybe they did not drive it for enough time). They said also that no error history was retrieved, even though I had shown them video and pictures of the errors when happened. This warning signs has been happening intermittently after driving ~7-10 miles or 10-20 minutes on the road. I have searched on line and found some similar issues and even a recalls for the same issue on some 2018 models of Toyota, Lexus, and Highlander. They said some cars were recalled but not all. I serched for recall on my Highlander and found none. Here some search sites: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 06, 2023
THE VEHICLE WAS IN MY DRIVEWAY BOTH TIMES THAT THIS HAS HAPPENED SO FAR. I WENT OUT FIRST THING IN THE MORNING TO START IT AND THE BRAKE PEDAL WAS EXTREMELY HARD WHEN I WENT TO PRESS THE PEDAL IN ORDER TO PUT THE ENGINE START BUTTON AND ALL OF THE ELECTRONICS TURNED ON BUT THE VEHICLE REFUSED TO START AND DISPLAYED A MESSAGE STATING "BRAKING POWER LOW, STOP IN A SAFE PLACE. I FOUND A RECALL NOTICE THAT WAS SHARED ON THE TOYOTA FORUMS FOR THIS EXACT REASON; HOWEVER, MINE ISN'T INCLUDED IN THE RECALL ALONG WITH MANY OTHER PEOPLE THAT WERE ALSO EXCLUDED AND ARE HAVING THIS SAME PROBLEM, ACCORDING TO THE NUMBER OF COMPLAINTS ON THE TOYOTA AND LEXUS FORUMS. I HAVE ATTACHED A COPY OF THE RECALL THAT WAS POSTED ON THE FORUM ALONG WITH THE MESSAGE THAT WAS DISPLAYED WHEN MY HIGHLANDER WOULDN'T START. I KEPT TRYING FOR 10 MINUTES AND FINALLY USED THE REMOTE START TO START IT (WHICH MADE THE BRAKE PEDAL SOFT ENOUGH TO PRESS DOWN). I THEN TURNED OFF THE REMOTE START AND WAS THEN ABLE TO START IT LIKE NORMAL. HAD I NOT HAD REMOTE START, I WOULD HAVE HAD TO HAVE THE VEHICLE TOWED.
Jan 26, 2021
SUSPENSION
2 complaints
UNKNOWN, squeaking in rear when going over bumps and uneven roads
May 12, 2023
LAST YEAR 02/22/2018 /3,168 MILES, I HEAR A BANG/NOISE FROM REAR OF MY HIGHLANDER ROAD ROUGH ONLY THEY FIXED. THIS YEAR 07/102019 /12,780 MILES SAME PROBLEM
Jul 14, 2019
ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
Engine light came on, took to auto parts store and they checked for the code. Was told it was an issue with the fuel pump/ vacuum. Reset engine light, stopped to fill up with gas and car would not restart. The steering wheel locked and car would not crank. Was jumped off by a bystander, still would not turn over. After sitting for approx 15 minutes, I tried to restart vehicle again and it cranked. One week later, on vacation, car would not start after getting gas. Once again, took it to auto part store and same code and check engine light was on. Reset engine light, drove fine. Once check engine light is on, I am unable to use cruise control, this was very inconvenient since we were traveling! I have had this same issue happen about 5 times now! Making appointment with dealership to see if this weill be covered by my warranty and hopefully it is a simple fix.
Oct 05, 2022
VEHICLE WAS DRIVING ON STREET AND CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE TO SERVICE PROVIDER AND IS RELATED TO RECALL. NO REMEDY FOR RECALL HAS BEEN DEVELOPED -- CURRENTLY DRIVING A LOANER CAR.
Dec 21, 2020
FUEL SYSTEM, GASOLINE,ENGINE
2 complaints
The contact owned a 2018 Toyota Highlander. The contact stated the recall repair for NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline) had been completed on the vehicle. The contact stated while her husband was driving 55-65 MPH, the vehicle inadvertently stalled. An unknown warning light was illuminated. The contact stated that her husband veered to the side of the road. The contact's husband was able to restart the vehicle. The vehicle was taken to the dealer who informed the contact's husband that they could not determine the cause of the failure; however, the computer onboard was reset. The contact stated that the failure recurred while driving. The contact's husband was able to restart the vehicle after several attempts however, the failure recurred several times while the contact's husband was taking the vehicle to the nearest dealer. The vehicle was taken to a second dealer - Lithia Toyota of Billings (1532 Grand Ave, Billings, MT 59102) who diagnosed that no issues were found and advised the contact's husband to trade-in the vehicle. The vehicle was not repaired and was traded. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.
Sep 20, 2021
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.
Jul 08, 2020
STEERING
2 complaints
The contact owns a 2018 Toyota Highlander. The contact stated while driving 65 MPH, the steering wheel inadvertently locked. The warning message "ETS Failure - Steering Will Be Harder to Steer" appeared on the instrument panel. The contact stated he forcefully steered the steering wheel and veered to the side of the road. The contact turned off the vehicle and as he restarted the vehicle, the steering wheel was still significantly difficult to steer. The contact stated he was able to drive the vehicle to the nearest dealer, though the steering wheel was significantly difficult to steer. The dealer diagnosed the failure as a computer system malfunction. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not repaired. The approximate failure mileage was 1,000. The VIN was not provided.
Sep 17, 2021
2018 TOYOTA HIGHLANDER. CONSUMER WRITES REGARDING INABILITY TO HAVE RECALL PERFORMED DUE TO PARTS BEING UNAVAILABLE. *LD *JS
Feb 26, 2021
SEATS
2 complaints
I CONTACTED TOYOTA AND COMPLAINED ABOUT THE SEAT AS IT GAVE INSTANT PAIN IN THE SPINE AND NECK AND VERY HARD TO DRIVE SITTING ON THE DRIVERS OR DRIVER SIDE PASSENGER SEAT. BEING TOO CURVEY IS NEITHER AGRONOMIC FOR ANY STANDARD SIZE HUMAN BEING NOR ALLOWS ANY REST TO THE BACKBONE. THE HEADREST IS VERY TILTED FORWARD, WHICH STRAINS THE SPINE AND NECK IMMEDIATELY. I HAD A TOYOTA HIGHLANDER 2005, AND I DIDN'T PAY MUCH ATTENTION TO ANY TEST DRIVE BECAUSE THE SEAT ON THE HIGHLANDER 2005 WAS VERY COMFORTABLE. BUT 2018 IS HORRIBLE TO DRIVE. I'M VERY MUCH REGRETTING BUYING SUCH A CAR THAT I CAN'T DRIVE WITHOUT HURTING MY SPINE AND NECK. THE TOYOTA SUPPORT SUGGESTED USING A CUSHION BETWEEN THE SEAT AND DRIVERS BACK, AND THE VENDOR OFFERED NO TO FIX THE ISSUE. I DON'T THINK I'LL EVER BUY FROM A BUSINESS THAT PUNISHES THE CUSTOMER THROUGH SELLING HORRIBLE PRODUCTS AND DECLINE TO TAKE THE RESPONSIBILITY TO FIX IT. I ENDED UP PAYING ABOUT $35000 FOR A NOT RIDABLE VEHICLE, AND I'M FEELING MISERABLE ABOUT IT.
Sep 15, 2020
THE XLE FRONT PASSENGER SEAT SITS VERY HIGH, CAUSING MY HEAD TO BRUSH UP AGAINST THE CEILING. THIS IS WILL CAUSE HEAD AND POSSIBLY NECK INJURIES IN THE EVENT OF A COLLISION. I'M NOT PARTICULARLY TALL AT 5'10', BUT ANYONE TALLER WILL HAVE A WORSE PROBLEM. THERE IS NO WAY TO LOWER THIS SEAT. I DON'T WANT TO SUFFER A HEAD INJURY JUST BECAUSE THE SEAT IS VERY HIGH.
Mar 16, 2019
VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT IMMEDIATELY RESPOND. APPROXIMATELY TWO SECONDS AFTER DEPRESSING THE ACCELERATOR PEDAL, THE ENGINE REVVED AND THE VEHICLE ABRUPTLY ACCELERATED FORWARD. THE VEHICLE WAS TAKEN TO CONICELLI TOYOTA (550 W. RIDGE PIKE, CONSHOHOCKEN, PA) ON SEVERAL OCCASIONS, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 3,450. *AS THE CONSUMER STATED THE VEHICLE WAS TAKEN BACK TO THE DEALER 6 TIMES FOR THE SAME DEFECT. *TR
Jul 11, 2019
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. WHILE DRIVING 55 MPH, ANOTHER VEHICLE PULLED IN FRONT OF THE CONTACT'S VEHICLE IN INCLEMENT WEATHER AND SPLASHED WATER ONTO THE FRONT END OF THE VEHICLE. AS A RESULT, THE CRUISE CONTROL MALFUNCTIONED AND THE CONTACT'S VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER (PERUZZI TOYOTA, 2601 BETHLEHEM PIKE, HARTFIELD, PA) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
May 22, 2018
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The issue involves the Dynamic Radar Cruise Control system (vehicle-to-vehicle distance control mode) in my 2018 Toyota Highlander. This system automatically cancels when the vehicle’s speed drops to approximately 25 mph (40 km/h) or below. The system disengages without driver input during normal driving conditions such as heavy traffic or congestion. The component remains functional but poses a safety concern due to its operational design. The vehicle and system are available for inspection upon request. 2. How was your safety or the safety of others put at risk? This malfunction creates a significant safety risk when driving in stop-and-go or congested traffic. The sudden loss of adaptive speed control forces the driver to quickly resume manual braking and acceleration, which can cause delayed reactions and potential rear-end collisions. The unexpected disengagement may also confuse drivers, especially those relying on the system to maintain safe following distances. This behavior increases cognitive load and the chance of driver error, particularly for elderly or less experienced drivers. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been observed and replicated multiple times during normal driving conditions, such as during city traffic or highway slowdowns. It is also acknowledged in the vehicle owner’s manual, which specifies that the system automatically cancels below approximately 25 mph. However, this design flaw has not been formally addressed or corrected by Toyota dealerships or service centers as a safety concern. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected specifically for this concern by Toyota or other third parties. However, the condition is consistent across the same model and year,
Oct 28, 2025
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
There is a voice listening device or microphone on the headliner right above the driver's side seat which leaks water. I see there is a recall for a windshield but it could be coming from the sunroof.
Sep 10, 2025
STEERING,LANE DEPARTURE
1 complaint
At 11:15 AM, June 13, 2025 when I turn right at intersection, my steering wheel suddenly became hard (could not turn). My car nearly hit median in my left hand when the steering wheel back to normal. So I could steer my car avoid accident. This is first time I encountered problem like this. Everything is normal right now. No warning or everything popped up on display.
Jun 13, 2025
UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
I own a Toyota Highlander 2018 LE. I have been servicing it regularly at authorized Toyota delaership service centers. I have around 28000 miles on it. While trying to start the car this morning, the car wouldn't start, the brake feels hard and won't depress, and the dashboard displays the message" Braking Power Low STOP in a Safe Place See Owner's Manual"
Dec 15, 2024
SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
As I was returning to my house and about to pull into our garage I was driving very slowly, riding the brake in fact. I was going less than 1 mph but as I first entered the garage my car engine suddenly roared very loudly and sped inside. I pressed as hard as I could on the brakes and the car skidded towards the left and slammed into the garage wall. I firmly believe that the only thing that kept my car from traveling farther was the garage door frame. Between my braking and then turning off the engine, I came to a stop. There were skid marks on the pavement at the garage entrance from the hard braking and both the driver's door and the passenger door on that side were severely damaged. The car was now angled to the left and not pointed straight into the garage as it should have been. At no time did I press on the accelerator.
Jul 31, 2024
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
1 complaint
On a trip to NC on June 27 2024, then on to Hilton Head SC on 6/29, multiple system warning lights suddenly appeared on the dash including ABS, Lane Departure Warning, BSM, notifying me that those safety features were not available on the vehicle. Sometimes the the lights would disappear, especially if the vehicle was stopped and the engine was turned off at a rest area. Because the check engine light was not lit, I continued to our NC destination. We continued our trip on 6/29 to Hilton Head, and the lights continued to appear, sometimes staying on for an hour or more. I called my Binghamton NY Toyota dealer who advised me to have the problem looked. I was able to have the car seen at Savannah Toyota (GA) where they diagnosed the problem as an issue with rust and debris on the left front speed sensor. I had the recommended service performed. The service report says that I requested replacing the ABS sensor, which is totally false, because I had no idea what the problem was, I just wanted it fixed. The part was ordered and replaced the next morning. All the lights were back on the next day when I drove back from Savannah to Hilton Head. I did not have time to go back to the dealer, but did notify the service manager of the situation. I drove the vehicle back to NY with the warning lights on (most of the time). I now have a service appt with my local dealer on 7/9/24 to determine the next step.
Jul 08, 2024
STEERING,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking lot to eat lunch & while in idle, the truck shuddered a few times, like the gas pedal was pressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 21, 2024
FORWARD COLLISION AVOIDANCE
1 complaint
The contact owns a 2018 Toyota Highlander. The contact stated while driving at approximately 45 MPH, and later at various speeds, the Forward Collision Avoidance failed to operate properly. The contact was unable to turn off the system. The contact stated that under certain driving conditions, while driving and following a curve in the roadway, the system would activate and start braking the vehicle, even though there was no danger of a frontal collision. The contact stated that the failure was persistent. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle had not been repaired. The contact wanted the ability to turn the feature of the Pre-collision System off. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Mar 04, 2024
AIR BAGS,STRUCTURE,SERVICE BRAKES
1 complaint
10/10 Tapped pedal into Drive: Toyota Highlander 2018 Car sped off at 50mph with my foot on brake for 3 minutes Holding brake down and down-shifting did nothing Vehicle stopped when it hit a pole destroying passenger-side fender and bumper Airbag did not deploy Unintended acceleration/sticky pedal as reported early this century when Toyota recalled 80,000 vehicles. On 11/17/2023 an ER or Black Box four hour test/investigation was performed and I was told I would have results 12/28. Zero! When I telephone to report I was supposed to have EDR test results in 30 days, the operator (not the unreachable quality control personnel) tells me, "Well review of your crash results could take longer than 30 days." need to have a safe car to drive to work but this one has a potentially deadly defect. I have completed the inspection of your vehicle. Inspection report from Bosch to Toyota below: Please find three files attached to this email: 1) EDR FAQ_2.0.PDF "Frequently Asked Questions" related to the information in the Event Data Recorder (the Air Bag Control unit's digital memory). 2) [XXX]_ACM.PDF The Event Data from your vehicle in PDF form, this file will open on your computer. 3) [XXX]_ACM.CDRx This file contains the same information as Item #2, but it is a special format that will not display on your computer. It is sent to you so you will have the raw data for the #2 file above. I am not trained to interpret this data for you. The engineers will interpret this data and respond to you with their findings within 30 business days. 3 Attachments • Scanned by Gmail INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 29, 2023
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
My relatives remembered the 2002-2011 recall of 80,000 Toyotas, 90 deaths due to unintended acceleration and said that seems exactly what happened to me last month. NEAR FATAL COLLISION DUE TO STICKY PEDAL 2018 Toyota Highlander 10/10 Slowly backed out of parking space in large, empty commercial lot: sunny day, 3pm Tapped pedal into Drive Car sped off at 50+mph with my foot off pedal Sped around lot for approximately 3minutes Holding brake down and down-shifting did nothing except cause sheer terror with my uncontrollable vehicle Hit pole and vehicle came to a stop after near-complete destruction of passenger-side bumper No injury except sheer mental terror No witnesses DO NOT Blame the victim. Dealer says all-weather floormat could never have been or be involved.
Nov 24, 2023
TIRES
1 complaint
These are Toyo Open Country P245/55 R19 tires that have been on my car from 10/23/2020 to now and have 54,600 miles on them. Remaining tire tread depth on this tire was measured using a machinists rule at 6/32" or 4.5 mm deep. The drivers front tire looked fine on my car during a general pre-inspection I did at 6:45 AM as I loaded the car with our luggage for a 7 day drive trip to Florida (app 920 miles). I will advise that I did not look at this tire in great detail during this check - just quick look to see if anything stood out that I needed to be concerned about for the drive. The drivers side front tire went flat after backing straight down a 60' long driveway. I removed the tire with the car in the street and took it to the tire shop where I bought these tires. The tire shop guys found several cracks about 1/2" long or longer in this one spot in the tire sidewall at the start of the tread. They had no idea why it cracked like that and had reported that they had not seen cracks like that in that location before in any tire. I had them pull the tire off the rim and put a plug/patch in it so I could get the car back up the driveway to repack our Florida luggage in the other car. No other tires show this cracking issue. I will replace the tires on 9/11/2023 with new tires. The tire could have blown out on I-10 at speeds of 70-75 MPH due to the almost immediate loss of air pressure due to the crack. There was absolutely no indication of any issues with this tire (or the other 3 tires) prior to backing down the driveway and the tire going flat. I was blessed that the tire lost pressure quickly just backing down the driveway and not on the Interstate highway. I drive the car - no one else. The tires have not been abused during the period they were installed. I rotate the tires every 10,000 miles. I do car PM on a 6 week schedule to avoid any such auto issues. I had just completed a PM about 1 week prior to this tire issue with all found OK.
Sep 10, 2023
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
Driving on I75 at 75mph, while trying to adjust the steering wheel, as soon I unlocked steering wheel lock and put the steering all the way to lowest position it just stalled on highway. Lucky enough I was alone and was able to pull over safely. There is seriously something wrong with steering wheel electrical or ignition system or something with else.
Sep 04, 2023
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
S.R.S malfunction error message due to open circuit in the left front door harness. Active DTC (S) B1697 code which is related to lost communication with side airbag sensor LH is present in the vehicle. Toyota is refusing to address the issue because it is not part of a covered warranty and there are no open recall on this issue. This is a safety issue in that in the event of an accident, the airbag will not deploy which could be catastrophic.
Aug 10, 2023
AIR BAGS,SEAT BELTS
1 complaint
I was involved In a rear collision that then pushed me into a front end collision. The airbags and seat belts did not deploy or lock.
Jun 11, 2023
AIR BAGS,FORWARD COLLISION AVOIDANCE
1 complaint
A car hit me on the back passenger door. My car was pushed to the curb where I hit a tree and the air bags didn't go off. My dad was injured bad.
Sep 27, 2022
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
I have a power steering warning light. Steering is harder than normal. I believe this vehicle is having the same power steering problem that Toyota Tundra and sequoias are having. I want it to be recalled and paid for by the manafacturer. This is ridiculous a well maintained vehicle.
Aug 22, 2022
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
Car wouldnt start in garage, it shows error in the dash "Braking Power Low, STOP in a safe place". It looks like several people are having same issue around same time outside of warranty, and on cars not in the original recall.
Apr 24, 2022
UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
I was driving down the highway at 11:30am MST going between 55-60 mps and my sunroof just popped and broke. Nothing hit us, there were barely even any cars around us at the time. It spontaneously combusted. Providing screenshots of the video I took immediately after it happened. You can even see how the glass is bowed out instead of inward, if it were hit by something.
Mar 15, 2022
ENGINE,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2018 Toyota Highlander. The contact stated while driving 70 MPH, the check engine warning light illuminated informing the driver that the AWD system and stability were disabled. The vehicle was taken to the dealer where they diagnosed the failure of the sub-assembly and the water temperature sensor needed to be replaced. The contact stated that he was informed that the onboard computer disabled the system due to the weather. The dealer informed the contact that the parts were on national backorder. The dealer performed a temporary repair by placing plastic on the grill to keep cold air out; however, the failure reoccurred several times. The manufacturer was notified of the failure and informed the contact that the parts were not covered under warranty. The approximate failure mileage was 48,000.
Feb 15, 2022
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
Upon turning on the vehicle the brake peddle locked and the steering wheel. Message prompted "braking power low, stop in safe place". After that all electronic features failed and vehicle did not turn on at all. Vehicle wouldn't even lock. Mine and my families safety was at risk due to the fact that this could have happened while the vehicle was in motion and all steering and braking abilities are lost. The vehicle is scheduled to be seen. No warning signs/lampsor other symptoms where present prior to the incident.
Jun 14, 2021
STRUCTURE,UNKNOWN OR OTHER
1 complaint
2018 TOYOTA HIGHLANDER VEHICLE WAS SITTING IN PARKING LOT UNTOUCHED ( WARM SUNNY DAY) . VEHICLE WAS PARKED . OWNER USED THE REMOTE HATCH OPENING BUTTON ON THE KEY REMOTE. WHEN THE HATCH/ LIFT GATE STARTED OPENING A LOUD CRACKING / BUSTING SOUND WAS MADE. THE SPOILER WAS SEPARATING ON THE SIDES FROM THE HATCH AS WELL. UPON INSPECTION, THE INSIDE PLASTIC HATCH COMPONENT HOLDING THE GLASS WINDOW WAS CRACKED IN 2 PLACES AND THE METAL PIECE INSIDE HATCH WAS BENT. THERE WAS DAMAGE TO THE TOP OF THE VEHICLE WHERE THE HATCH / LIFT GATE IS SUPPOSE TO SEPARATE HOWEVER HATCH WAS RUBBING UP AGAINST THE TOP OF THE VEHICLE. THE SAFETY RISK , THE SPOILER LOCATED ON THE BACK OF VEHICLE ATTACHED TO THE HATCH , BECAME DETACHED FROM ITS MOUNTED POSITION. THIS CAUSED THE SPOILER TO SEPARATE AND OBSTRUCT THE HATCH LIFT GATE. SPOILER LOCATED ON BACK IS CAUSING THE LIFT GATE TO NOT OPEN AND WHEN OWNER OPENS THE HATCH THE DETACHED SPOILER WILL CAUSE DAMAGE TO HATCH /LIFT GATE.
Apr 09, 2021
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM,BACK OVER PREVENTION
1 complaint
1) BIGGEST ISSUE: I BOUGHT MY SUV NEW. IT WAS ADVERTISED 30/28 MPG. MY AVERAGE MPG SINCE I BOUGHT IT IS 22-23. 2) IT SLIDES WITH BARELY ANY ICE OR RAIN. IT IS AWFUL. IT SLIDE BACKWARD DOWN A SMALL HILL LAST YEAR & CAUSED ME TO CRASH. POLICE RESPONDED BUT WERE TOO BUSY WITH OTHER INCIDENTS TO WRITE A REPORT. I HAD THOUSANDS OF DOLLARS IN DAMAGES & RENTAL CAR FEES FOR THE 5-6 WEEKS IT TOOK TO HAVE IT REPAIRED. I LIVE IN THE PNW AND HAVE DRIVEN IN SNOW 35 YEARS. I'VE NEVER HAD SUCH BAD PERFORMANCE. I HAD TO BY MICHELIN ICE TIRES THIS YEAR BC OUR SUV IS SO BAD IN SNOW & ICE. 3) I WAS IN A MINOR COLLISION IN A PARKING LOT BC I DIDN'T SEE ANOTHER CAR BACKING OUT AT THE SAME TIME AND THE COLLISION SENSOR DIDN'T GO OFF. MY SENSORS WERE CLEAN 4) WHEN THE SENSORS HAVE EVEN THE SMALLEST LAYER OF SNOW THEY STOP WORKING. THAT MAKES THE CRUISE CONTROL SYSTEM STOP WORKING TOO. VERY FRUSTRATING. THE RESULT OF THESE ISSUES IS AN INCREASE BY $800/MO OF MY AUTO INSURANCE. BEFORE THIS SUV I HADN'T EVEN HAD A SPEEDING TICKET IN 14 YEARS. DATE OF ACCIDENT LISTED IS APPROXIMATION. NOW I HAVE 2 COLLISIONS. WISH I HAD PURCHASED SOMETHING ELSE.
Mar 27, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.
Aug 12, 2020
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
PHONE SYSTEM CUTS OUT AND DOESN'T DOWNLOAD CONTACTS. BEING TOLD TOYOTA IS DOING UPDATE. THIS HAS BEEN TOLD TO ME 6-8 TIMES. I CONTINUALLY TAKE THE CAR IN FOR SERVICE. I WAS NEVER CONTACTED ABOUT A FUEL PUMP RECALL THAT CAN CAUSE A CRASH. I FOUND THE RECALL MYSELF. TO THIS DATE I HAVE NOT RECEIVED NOTICE OF THE RECALL. I FORCED TOYOTA TO GIVE ME A RENTAL CAR AND NOT A TOYOTA. THAT WAS ON MARCH 16TH. TO THIS DATE THERE IS NO FIX AND MY CAR IS SITTING IN FLORIDA. TOYOTA REFUSED TO ALLOW ME TO LEAVE IT AT THE DEALERSHIP EVEN THOUGH I LIVE IN DELAWARE. I WAS ALSO TOLD WHEN THEY DO HAVE A FIX I WOULD NEED TO GET THE CAR INTO THE DEALERSHIP WITHIN 10 DAYS, NO MATTER WHAT THE STATE OF THE COUNTRY IS. THEY WILL CANCEL MY RENTAL IF I DON'T. I DO NOT FEEL SAFE IN THIS CAR ANY LONGER SINCE I CONTINUE TO GET LIES FROM THEM ABOUT THE PHONE ISSUE AND NO INFORMATION ABOUT A RECALL. HOW DO I PROCEED WITH A COMPLAINT TO YOU AND IS THE LEMON LAW VIABLE? *TR
Apr 17, 2020
AIR BAGS,SERVICE BRAKES
1 complaint
SLAMMED ON THE BREAKS AND THE CAR KEPT GOING AND CRASHED INTO ANOTHER CAR INFRONT OF ME. THERE WAS AT LEAST 300 FEET DISTANCE FROM THE TIME I SLAMMED ON THE BREAKS TILL THE CRASH. I WAS GOING ON HIGHWAY ABOUT 50 MPH.
Feb 28, 2020
SUSPENSION,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE WAS IN PARK AND ROLLED. IT PICKED UP SPEED AS IT CONTINUED TO ROLL AND THERE WEREN'T ANY OCCUPANT. THIS TOOK PLACE IN A DRIVEWAY. THE VEHICLE ROLLS WHILE THE EMERGENCY BRAKE IS ON ALLL THE TIME AS WELL.
Jan 30, 2020
AIR BAGS,STRUCTURE
1 complaint
I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT ON 1/28/20 WHERE I SUSTAINED A DIRECT, FRONT IMPACT COLLISION, AND THE AIRBAGS FAILED TO DEPLOY. I WAS IN MOTION ON A CITY STREET, ACCELERATING FORWARD THROUGH A GREEN-LIT INTERSECTION WHEN A LARGE DODGE RAM TRUCK TURNED IN FRONT OF ME CAUSING OUR VEHICLES TO COLLIDE. THE IMPACT WAS SO HEAVY THAT IT CAUSED MY BODY TO PROJECT FORWARD AND UPWARDS. MY SON'S GLASSES FLEW OFF HIS FACE AND ALL CUPS IN CUP HOLDERS FLEW ACROSS THE CAR. MY SON COMPLAINED OF THE SEATBELT HURTING HIS SHOULDER, AND I SUSTAINED BRUISES ON MY LEGS AND ARMS. UPON THIS IMPACT, NO AIRBAGS WERE DEPLOYED. THIS CAR WAS DETERMINED BY THE ADJUSTER TO BE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED HE WAS 'SHOCKED' THE AIRBAGS DID NOT DEPLOY ON SUCH A 'GNARLY' COLLISION. THE INSURANCE ADJUSTER REPORTED THAT HE WAS 'FLABBERGASTED' THE AIRBAGS DID NOT DEPLOY DUE TO THE SEVERITY OF THE IMPACT.
Jan 29, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
PROBLEMS WITH MY 2018 TOYOTA HIGHLANDER ([XXX]) 1 ) LANE DEPART INDICATOR:SOMETIMES DOESN'T WORK UNTIL I'VE DRIVEN 1 OR 2 OR 4 MILES. SOMETIMES IN EVERY TRIP STOPS WORKING AS WELL AS ACTIVATES WHEN MAYBE A FOOT FROM LANE MARKERS ON BOTH SIDES OF THE CAR 2) CLIMATE CONTROL: USUALLY DOES NOT RETAIN MEMORY OF FAN SPEED, CONTROL OF PASSENGER SIDE TEMP, AND AIR FLOW DIRECTION WHEN RESTARTING THE CAR. WHEN TEMP SET ON, E.G. 69 TEMP IN CAR IS ~76-80. WHEN AIRFLOW SHOWS THE FLOW AIMED AT WINDSHIELD & FEET, MOST OF THE AIR FLOW COMES TO MY TORSO WITH MINIMAL FLOW TO OTHER 2 SITES. 3) NEED COFFEE BREAK MESSAGE: HAS COME ON TWICE WHEN ON A LONG TRIP, DISAPPEARING AFTER ~ A MINUTE, BUT SEVERAL TIMES CAME ON AFTER DRIVING ONLY 2-4 MILES. 4) FAULTY RESUMPTION OF SPEED: WHEN THE SPEED CONTROL WAS SET AT 50 MPH (ONCE) OR 60 MPH (ONCE) AND I TOGGLED THE CONTROL TO RESUME SET SPEED THE CAR SPED UP WELL BEYOND WHAT IT WAS SET AT. I HAD TO DISENGAGE THE SPEED CONTROLLER TO STOP THE ACCELERATION. HAPPENED AGAIN ~3 WEEKS AGO WHEN SPEED SET AT 35, AND WHEN I TOGGLED IT RESUME SPEED IT ROARED AHEAD UNTIL IT REACHED 45 MPH. 5) DOOR HANDLE LOCKING MECHANISM; NOT AS SENSITIVE TO LOCKING WHEN TOUCHED AS IT WAS WHEN CAR WAS NEW. UNLOCKING WHEN TOUCHING HANDLE WORKS FINE. 6) MOTOR TURNOFF WHEN AT STOPLIGHT: SELDOM WORKS. WHEN IT DOES IT TURNS ITSELF OFF AFTER AS LITTLE AS 30 SECONDS EVEN THO PRESSURE ON BRAKE PEDAL IS CONSTANT. 8) (NON-ELECTRONIC PROBLEM) THE TRANSPARENT PLASTIC COVER OVER THE DASH CONTROL SETTINGS IS DETERIORATING - - CAN?T SEE THRU IT VERY WELL IN CERTAIN WAYS THE LIGHT HITS IT 9) SPEEDOMETER READING PROBLEM: WHEN CRUISE CONTROL IS WORKING, THE DIGITAL READOUT FOR THE SPEED IS USUALLY 1-2 MPH LOWER THAN WHAT THE SPEEDOMETER DIAL SAYS IT IS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jan 13, 2020
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
SLOWLY (3-5MPH) MOVING TOWARD EXIT RAMP FROM HOSPITAL PARKING LOT. TRIED TO BRAKE BEFORE TURNING RIGHT ONTO RAMP, BUT SERVICE BRAKE DIDN'T RESPOND -- FELT LIKE I WAS JUST POUNDING THE FLOOR. VEHICLE CONTINUED TO COAST. I TURNED IT ONTO EXIT RAMP. DURING COAST DOWN RAMP THE MULTI-FUNCTION DISPLAY SHOWED "LOW BRAKE POWER" OR "BRAKE POWER LOW". VEHICLE SPEED REMAINED RELATIVELY CONSTANT. I SHIFTED INTO R (REVERSE), THINK THAT NO HARM WOULD COME TO TRANSMISSION AT THAT SPEED, BUT NOTHING HAPPENED; COAST REMAINED CONSTANT. LUCKILY NO VEHICLES WERE IN FRONT OF MINE AND NONE WERE COMING ON RT 25 BRIGHTON AVE WESTBOUND IN PORTLAND ME, SO I WAS ABLE TO STEER THE COASTING VEHICLE TO A SLOW STOP ALONG THE ROAD'S EDGE (BUT STILL HALFWAY INTO THE TRAVEL LANE). THEN THE MULTI-FUNCTION DISPLAY TOLD ME THAT THE VEHICLE'S ENGINE HAD BEEN TURNED OFF (NOT BY ME). A CITY BUS CAME ALONG ABOUT ONE MINUTE LATER; IF IT HAD COME BY ONE MINUTE BEFORE THAT THERE WOULD HAVE BEEN A COLLISION WITH MY VEHICLE. AFTER WAITING TO RECOVER FROM THE SHOCK OF THAT EVENT, I STARTED THE VEHICLE AND TESTED THE BRAKES, AND THEY SEEMED NORMAL AND THERE WERE NO UNUSUAL LIGHTS ON MESSAGES ON THE VEHICLE DISPLAYS. I TRIED DRIVING IT CAREFULLY, AND IT SEEMED NORMAL, SO I DROVE IT OFF BRIGHTON AVE AND ULTIMATELY GOT IT HOME IN BUXTON WITHOUT ANY MORE ADVERSE EVENTS. TODAY I LOOKED AT THE BRAKE FLUID RESERVOIR AND IT WAS NORMAL (1/4 INCH BELOW MAX). I'M HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT ON MARCH 1, 2018 AND WILL NOT DRIVE IT AGAIN UNTIL THEY TELL ME IT HAS BEEN FIXED.
Jan 06, 2020
STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
WHEN PULLING INTO A PARKING PLACE, SLOWLY, WITH RIGHT FOOT ON THE BRAKE, GETTING READY TO STOP BEFORE THE CURB, THE CAR ACCELERATED, JUMPED THE CURB GOING OVER THE SIDEWALK AND HIT THE BUILDING. MY RIGHT FOOT WAS STILL ON THE BRAKE WHEN IT STOPPED. THIS HAPPENED IN A DOCTORS OFFICE PARKING LOT. AIR BAGS DID NOT INFLATE.
Oct 09, 2019
STEERING,POWER TRAIN
1 complaint
STEERING WHEEL LEATHER IS PEELING AND CAUSING ISSUES WITH GRIP. HAVE A 5 YEAR OLD AND FEEL VERY UNSAFE DRIVING OUR HIGHLANDER WITH 20K ON IT THAT TOYOTA CLAIMS IS COSMETIC ISSUE. TRANSMISSION SHUDDERS VERY BADLY GOING UP HILLS AND ALMOST STALLS OUT.
Aug 07, 2019
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
APON ACCESLARATION , CAR HESITATE FOR A FEW SECOND, RPM GOES TO 5000 UNTIL VEHICLE SLOWLY START TO MOVE. FEELS LIKEW THER IS NO PROPER SYNCH BETWEEN ENGING AND TRANSMISSION. DANGEROUS WHEN PASSING OR AVOIDING A VEHICLE AHEAD OF YOU. THE SAME ISSUE WHILE USING THE CRUSE CONTROL, IT JUMPS FROM A FEW RPMS TO 5K + THAT ALWAYS I HAVE TO BRAKE TO AVID RAMMING A CAR AHEAD OF ME. BRAKES GET SOF THAT I HAVE TO PUMP IT A FEW TIMES. MILEAGE IS 1780 MILES.
May 27, 2019
SUSPENSION,POWER TRAIN,STRUCTURE
1 complaint
WHEN HIT BREAKS HARD... I HEAR A BANG/NOISE FROM REAR OF MY HIGHLANGER. ( DEALERSHIP ADMIT THIS IS ABNORMAL SOUND BUT THEY CAN'T DO ANYTHING ABOUT IT). TRANSMISSION SHIFT ROUGHLY, NOT SMOOTH SHIFTING. IF CAR IS IN DRIVE AND IM HOLDING BREAKS CAR REAR STARTS MAKING BANGING NOISE N START SHAKING. SO FAR MY CAR HAS ONLY 20K MILES ON IT . SUSPENSION IS PRETTY STIFF DOESN'T HELP WHILE DRIVING OVER POST HOLES.
Apr 22, 2019
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
EARLY TODAY, 3/21/19, WAS ALERTED THAT MY HATCHBACK WAS OPEN. THE CAR HAD BEEN LOCKED FOR SEVERAL HOURS, BUT WHEN I CAME OUTSIDE I WAS TOLD BY A FRIEND THAT THE HATCH HAD JUST OPENED ON IT'S OWN. ABOUT AN HOUR LATER, I WAS DRIVING AFTER DARK AND RECEIVED A BLINDSIDE MIRROR ALERT--THE CLOSEST CAR WAS AT LEAST TWO CAR LENGTHS IMMEDIATELY BEHIND ME IN THE SAME LANE. SHORTLY AFTER, THE CAUTION LIGHT CAME ON, BEEPED, THE ECO LIGHT CAME ON, IT BEEPED AGAIN AND THE ECO LIGHT WENT OFF. ABOUT 40 MINUTES LATER, I HAD THE BRIGHT HEADLIGHTS ON WITH THE AUTO DIM ENACTED. THE HEADLIGHTS WENT OUT, THE DASH LIGHTS WENT OUT, THE RADIO STAYED ON, AND THE NAVIGATION SCREEN GOT VERY BRIGHT. I HAD TO RETURN THE LIGHT CONTROL ON THE SIGNAL SWITCH AWAY FROM THE SETTING AND THEN BACK TO GET THE HEADLIGHTS AND DASH LIGHT TO COME BACK ON. ALL EVENTS EXCEPT HATCH WERE WHEN VEHICLE IN MOTION. HATCH OPENED WHILE PARKED AND EMPTY. ALL EVENTS WERE WITHIN APPROXIMATELY 2 HOURS OF EACH OTHER. 10000 MILE SERVICE HAD JUST BEEN COMPLETED 3/15/19 WITH NO CONCERNS NOTED.
Mar 21, 2019
WHEELS,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
CAR VIBRATION AT 40MPH AND UP AND BRAKE VIBRATION TOO .
Mar 03, 2019
WHEELS
1 complaint
MICHELIN TIRES DEFECTIVE TRACTION. TOYOTA AND MICHELIN REFUSES TO HELP WITH DEFECTIVE TIRES. MONRO MUFFLER DEEMED TIRES UNSAFE.
Mar 02, 2019
UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
WHEN VEHICLE IS IN MOTION BLIND SPOT MONITORING SYSTEM INTERMITTENTLY DETECTS VEHICLES AND HAS CAUSED ME TO CUTOFF VEHICLES THAT ARE ON THE PASSENGER SIDE DUE TO NO DETECTION. DEALER IS UNABLE TO DO ANYTHING SINCE THERE IS NO SYSTEM FAILURE BUT IT IS A SAFETY ISSUE AND WILL CAUSE DRIVERS TO CUTOFF OR TURN INTO VEHICLES THAT ARE IN THERE BLIND SPOTS. THIS HAPPENS ON CITY AND HIGHWAY DRIVING AND CAN FAIL AT ANYTIME WITHOUT NOTICE.
Jan 22, 2019
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
RECENTLY INVOLVED IN AN ACCIDENT WHEN GOING IN REVERSE. THE SRS ALARM MALFUNCTIONED AND THE AIRBAGS DID NOT DEPLOY. THE REVERSE BRAKING SYSTEM DID NOT INDICATED THAT I WAS CLOSE TO THE OBJECT.
Jul 09, 2018
AIR BAGS,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I WAS RECENTLY IN A VEHICLE ACCIDENT IN MY 2018 TOYOTA HIGHLANDER WITH THE PRE-COLLISION SYSTEM. THE PRE-COLLISION SYSTEM WAS WORKING WELL THROUGH OUT OUR TRIP BUT UNFORTUNATELY DID NOT WORK WHEN IT WAS MOST NEEDED. WE WERE INVOLVED IN A PILE UP ON INTERSTATE I-5 GOING AT LEAST 45MPH AND NOTICED THAT THE PRE-COLLISION SYSTEM THAT IS SO MUCH BEING ADVERTISED DID NOT WORK AT ALL. THERE WAS NO WARNING WHAT SO EVER AND DEFINITELY DID NOT BREAK ON IT'S OWN AS ADVERTISED. AT THE TIME OF THE HIT THE AIRBAGS DEPLOYED A LITTLE TO LATE AT LEAST THE PASSENGER ONE WHERE I WAS SITTING. I AM AWARE THAT WE SHOULD NOT RELY ON THOSE ITEMS BUT I SURE WISH IT WOULD HAVE WORKED THE WAY IT WAS INTENDED TO DO SO.
Jul 02, 2018
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
TOYOTA SINNE
Jun 25, 2018
STEERING,WHEELS
1 complaint
MY VEHICLE CANNOT BE ALIGNED. THIS IS A VERY DANGEROUS DRIVING CONDITION. ESPECIALLY ON WET ROADS. TOYOTA HAS HAD 5 PLUS ATTEMPTS TO CORRECT THIS.VEHICLE WAS DRIVEN BY 2 TOYOTA HEADQUARTERS SPECIALIST. THEY DEEMED THE VEHICLE SAFE TO DRIVE. 48HRS AFTER IT WAS TAKEN TO ANOTHER DEALERSHIP. THIS DEALERSHIP FOUND THE FRONT DRIVER SIDE WHEEL TOE OUT SEVERELY. THEY CORRECTED THE MISALIGNMENT. AT LEAST ON PAPER THATS THE WAY IT LOOKED UNTIL ON MY WAY HOME FROM THE DEALERSHIP THIS VEHICLE PULLED ME INTO ON COMING TRAFFIC.
Jun 07, 2018
SUSPENSION,WHEELS,UNKNOWN OR OTHER
1 complaint
TOOK MY 2018 HIGHLANDER TO HAVE THE 5000 MILE SERVICE DONE. UPON ENTERING THE SERVICE DEPARTMENT I SPOKE WITH ONE OF THE CERTIFIED TECHNICIANS. I TOLD HIM MY VEHICLES IS PULLING TO THE LEFT. THEY THEN DID A ALIGNMENT AND TIRE ROTATION. AFTER LEAVING MIKE WOOD TOYOTA OF UNIONTOWN I NOTICED THAT MY VEHICLE WAS NOW PULLING TO THE RIGHT. WHEN I GOT HOME I EXAMINED THE TIRES CLOSELY ONLY TO NOTICE THE TIRES WERE CUPPED AND STARTING TO FEATHER OUT ON THE INNER AND OUTTER EDGES. I THEN SCHEDULED ANOTHER APPOINTMENT TWO DAYS LATER SHOWING THE DEALERSHIP SERVICE DEPARTMENT MY FINDINGS. THE SERVICE TECH GOT IN AND TOOK A RIDE WITH ME. HE ALSO DROVE MY 18 HIGHLANDER. HE OBSERVED MY VEHICLE PULLING AND THE CUPLING AND FEATHERING OF MY TIRES. HE STATED THAT THE TIRES SHOULD NOT HAVE DONE THAT IN 5000 MILES. I AM WAITING NOW TO SEE IF TOYOTA IS GOING TO REPLACE MY TIRES. OR IF THE TIRES ARE DEFECTIVE
May 01, 2018
Frequently Asked Questions
How many problems does the 2018 TOYOTA Highlander have?
The 2018 TOYOTA Highlander currently has 222 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2018 TOYOTA Highlander?
The most common problems reported for the 2018 TOYOTA Highlander are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2018 TOYOTA Highlander problem data come from?
All problem and complaint data for the 2018 TOYOTA Highlander comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - TOYOTA Highlander
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