2014 TOYOTA Prius V Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
247
Complaints Reported
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Complaints by Component
SERVICE BRAKES
71 complaints
My 2014 Toyota Prius (VIN [XXX] , 77,000 miles) displayed Brake, ABS, and Slip warning lights. A mechanic confirmed failure of the Brake Booster and Pump Assembly (DTC C1391). Toyota previously acknowledged this as a safety-related defect under Customer Support Program ZJB, but my coverage expired because I never received Toyota’s notice dated May 21, 2019. My car has been undrivable for weeks and Toyota refuses goodwill repair. This is a serious brake safety issue that should be reviewed for recall or extended coverage since many Prius owners have experienced the same failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 01, 2025
Upon inspection, our mechanic determined that the master cylinder assembly and the actuator assembly require replacement (error code C1391). It is currently available for inspection, but will need to be repaired soon. Our safety and the safety of others is at great risk, because there is impending brake failure if driven and the end result could be catastrophic. On 09/13/25, the BRAKE, TRACTION CONTROL, ABS and ((!)) lights came on about 10 minutes from home. We drove home, parked the car and did not drive it again until we took it to our mechanic on 09/15/25. During this incident, the brakes failed to respond properly, which could have led to a serious accident. We took the car to a local mechanic and repairs are currently pending. The estimated cost for the necessary parts is approx. $3,000 and the labor costs are estimated to be between $1,100 and $2,000. Our local Toyota dealership was also contacted and they confirmed the presence of code C1391. Please reference Toyota Service Bulletin POL18-03, which addresses issues related to the braking system in certain Toyota models, including the Prius V. This bulletin indicates that various brake system-related warning lamps may illuminate due to internal malfunctions within the brake system, and it outlines affected parts that may require replacement. Additionally, please reference Toyota Customer Support Program 20TE07, which provides extended coverage for certain brake system repairs. It is concerning that, despite this well-known, very serious problem, Toyota has not issued a recall. While our vehicle currently has 116,975 miles, we are aware that the warranty period ended 10 years from the first date of use or 150,000 miles. However, this malfunction not only endangers our safety, but also that of other drivers on the road. We urge the NHTSA to investigate this matter thoroughly and consider the implications for a potential recall for this model, because Toyota is well-aware of this issue.
Sep 25, 2025
I have a 2014 Prius V with 92,000 miles. My anti-skid, brake and ABS idiot lights went off approximately 1 week ago. (August 25, 2025) Scheduled an appointment at my Toyota dealer (September 3, 2025) and was told there was an abnormal leak in the accumulator and that the brake booster pump and brake pump assembly needed to be replaced. Cost $5715. Not related to the brakes, but they also said I had to replace the rear shock absorbers as they are leaking and needed to be replaced and then realigned. Cost $1363. This should have been a recall not a mileage or 10 year limit.
Sep 04, 2025
C1391 - Abnormal Leak of ACC Pressurization. Bad Brake booster assembly.
Aug 26, 2025
Toyota has a break issue that they extended the warranty for 10 years or 150000 miles and now a few months pass the 10 years I have a problem with the actuator giving warnings and my daughter went into a skid when applying the breaks. She was lucky and didn’t hit anyone. If Toyota knows there is a problem that is a safety concern they should fix it I did get a Toyota dealership to give an estimate to fix it and was told $4300.00 I think that’s too much for a defective part. It should be a safety recall.
Aug 08, 2025
+ 66 more complaints for this component
UNKNOWN OR OTHER
18 complaints
While driving my 2014 Prius V it stalled. I turned it off and restarted it. The yellow car symbol with an exclamation point lit up. I turned the car on and off again. The light went away and I was able to drive home. I was unable to get any OBD 2 codes on my personal reader. I changed the 12 V battery and thought this had fixed the stalling. Then it stalled again and repeated the same process. Though we were able to drove the car I had it towed to a dealership for safety reasons. The dealership pulled codes, cleared them, drove the car 20 miles, and were unable to reproduce the codes. I was told to return when the codes returned. It stalled again and now I am afraid to drive this car.
May 22, 2025
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Feb 21, 2025
Error code P0A94 Inverter/converter came and message to pull over. 9 yr 6 months.103365 miles. Toyota has this issue but never did a recall on my vehicle.
Mar 12, 2024
Hands free controls were deactivated on vehicle. No longer able to use Blue tooth. This presents a safety hazard.
Nov 29, 2023
At a stop light, when the light turned green, I took my foot off the brake and pressed the gas pedal but the car did not advance forward. Instead it was as though the car was in neutral and it began to roll backwards because I was on a slight slope. I attempted to get the car to move forward by engaging in shifter into Drive, but nothing changed (still as though it was in neutral). I heard a whirring sound but couldn’t tell where it was coming from. The only way I could get it to drive was to turn the car off and restart. This happened twice before I could get where I was going. Fortunately it didn’t result in an accident but I’m afraid to drive the car now.
May 31, 2023
+ 13 more complaints for this component
ENGINE
12 complaints
The car has oil consumption and over heat the try to fix it but no no one can d it so far
Jan 28, 2023
The contact owns a 2014 Toyota Prius V. The contact’s grandson stated while driving approximately 15 MPH, the vehicle failed to accelerate while the pedal was depressed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the head gasket replaced however, the vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was 163,335.
Nov 18, 2021
I AM THE FIRST OWNER OF THIS VEHICLE IT HAS ABOUT 110K MILES RECENTLY THE STARTED TO SHAKE WHEN I START IT IN THE MORNING OR WHEN PARKED FOR A WHILE IT STARTED TO SHOW THE CHECK ENGINE LIGHT SOME TIME IT GOES AWAY ON ITS OWN SO I FIGURED I WILL DO 100K SERVICE CHANGED THE SPARK PLUGS OIL FILTER ETC. THE SHAKING WENT AWAY BUT AFTER 1K MILES THE SYMPTOM CAME BACK WITH SERVICE ENGINE SOON AND CHECK ENGINE WHEN I SCAN IT THE CODE READ P0301 I HAVE ALSO NOTICED THE COOLANT IS LOW WENT TOYOTA PICKED UP A COOLANT AND ADDED ABOUT A QUART THEN THE PROBLEM STILL PERSISTED WHEN I WENT ONLINE FOR AN ANSWER I WAS SURPRISED BY WHAT I DISCOVERED MOST OF THE CARS WITH THE SAME PROBLEM NEEDED AN NEW OR REBUILD ENGINE AS LONG TIME TOYOTA FAN OWNED MANY DIFFERENT ONES I WAS BAFFLED BY THIS PROBLEM I NEED HELP. AS I LEARNED ONLINE THIS PROBLEM AFFECTS MOST OF GEN 3 PRIUS AT THIS POINT I DON'T KNOW WHAT TO DO EXCEPT ASK TOYOTA FOR REPAIR OR REPLACEMENT OF THE ENGINE AS I JUST FINISHED PAYING FOR IT. THE PROBLEM HAPPENS ONLY WHEN THE ENGINE IS RUNNING AT STOP OR DRIVEN AT LOW SPEED I HAVE ALSO NOTICE THE AVERAGE GAS MILEAGE SUFFERS. WHEN THE CAR IS ACCELERATING THE PROBLEM SEEMS BE UNNOTICEABLE. *TR
May 29, 2020
CAR IS BURNING OIL INTERNALLY. OIL IS BURNING UP IN 4 WEEK S TUME
Dec 26, 2019
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE VEHICLE STALLED ON THE ROAD. THE CONTACT WAS ABLE TO VEER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS LATER TOWED TO WHITE RIVER TOYOTA (303 SYKES MOUNTAIN AVE, WHITE RIVER JUNCTION, VT 05001, (802) 299-2800) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MECHANIC ALSO STATED THAT IF THEY COULD NOT DUPLICATE THE FAILURE, THEN THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 63,000.
Jul 26, 2019
+ 7 more complaints for this component
ELECTRICAL SYSTEM
12 complaints
SOMETIMES THE CAR NOTHING IN THE CAR WILL LIGHT UP NOR WILL IT START. WE REPLACED THE BATTERY IN THE REAR. WE REPLACED THE FOB BATTERY. SOMETIMES WE OPEN THE DRIVER'S DOOR AND SHUT IT AND IT WILL MAKE THE DASH LIGHTS GO ON AND THE CAR WILL THEN STAT WHEN THE START BUTTON IS PUSHED. THE CAR REMAINS DEAD SOMETIMES NO MATTER HOW MANY TIMES YOU OPEN AND CLOSE THE DRIVERS DOOR. COME BACK 15 MINUTES LATER AND THE LITTLE RED CAR LIGHT ON THE DASH IS BLINKING AND THE CAR THEN WILL START WHEN START BUTTON IS PUSHED. OTHER TIMES THE LITLE RED CAR LIGHT ON THE RIGHTSIDE BOTTOM OF THE DASH LIGHTS REMAINS OFF AND CAR REMAINS DEAD.
Sep 29, 2019
THE DRIVER DOOR AND PASSENGER DOOR LOCKS ONLY WORK SOMETIMES AND IT SEEMS TO BE A ELECTRICAL ISSUE BECAUSE I HAVE NOTICED OTHER ODD THINGS WITH THE ELECTRICAL IN THE CAR
Sep 25, 2019
ELECTRIC BURNING SMELL EMANATING FROM FRONT OF CAR SMELL COMING QUESTIONABLY THROUGH AIR DUCTS WHICH COMES/GOES AND IS NOTED UPON STARTING CAR AND FOR FIVE MINUTES DURATION AFTER START. INCREASE INCIDENCE OF BURNING SMELL ON DAYS WHEN AMBIENT AIR TEMPERATURE IS 90 OR HIGHER. I WONDER IF I AM INHALING TOXIC FUMES . WILL CONSIDER REPORT OF PROBLEM TO THE EPA. CHECKED BY POHANKA TOYOTA IN EARLY SUMMER "COULD NOT DUPLICATE SMELL PROBLEM" NO FOLLOW-UP. REPORT MADE TO TOYOTA MOTORS PER EMAIL AND TO REPRESENTATIVE AS WELL AT TOYOTA. STATED " WE WILL REPORT YOUR ISSUE TO THE ADMINISTRATION; "NO RECOMMENDED FOLLOW-UP. INTERNET SEARCH INDICATES THERE ARE SEVERAL MODELS OF TOYOTAS WITH SIMILAR COMPLAINTS. IT IS ABOUT TIME THERE WOULD BE A RECALL AND SOMETHING DONE ABOUT THIS BLOCK BELOW ASKING WHEN DID THIS HAPPEN IS FORCED CHOICE FOR DATE(SO NOT ACCURATE REFLECTION OF THE PROBLEM); THIS HAS BEEN HAPPENING ON/OFF SINCE MAY 2017 S. I DID INFORM THE TOYOTA REP BY PHONE THAT I WOULD FILE A COMPLAINT WITH MY STATE ATTORNEY GENERAL'S OFFICE AND THE BETTER BUSINESS BUREAU.
Aug 16, 2017
RODENTS CHEWED ELECTRICAL WIRING MAKING THE VEHICLE UNSAFE TO DRIVE. THE ELECTRONIC SENSORS WERE RENDERED INOPERABLE. THE VEHICLE WAS PARKED IN MY GARAGE FOR THE WEEK END. NEVER HAD THIS PROBLEM WITH MY OTHER VEHICLES PARKED IN SAME GARAGE! REPAIR COST,NOT COVERED UNDER WARRANTY WAS $ 1100.00.
May 16, 2017
VERMIN ATTRACTED TO ECO-FRIENDLY HIGH-VOLTAGE WIRING SHEATH LOCATED IN ENGINE COMPARTMENT. VERMIN CHEWED THROUGH SHEATHING AND EXPOSED BARE HIGH-VOLTAGE ELECTRICAL CABLE. VEHICLE PARKED AND SECURED WHEN EVENT OCCURRED.
Feb 16, 2016
+ 7 more complaints for this component
AIR BAGS
9 complaints
Passenger airbag indicator on/off light was on despite having passenger over the airbag activation weight requirement being present with seatbelt buckled. Brought car to Toyota dealership and after running diagnostics for two hours they found that the airbag itself is faulty.
Dec 30, 2022
My 2014 Toyota Prius was in a T-bone accident, directly on the driver door and the side air bags did not deploy.
May 23, 2022
Airbags did not deploy when I got into an accident on I-91. The car has been totaled and is in Allstate's possession, and I believe it is available for inspection. My safety was put at risk because the airbags didn't deploy in a head-on collision with multiple objects (reflector pole, trees). The vehicle is in the process of being inspected by Allstate insurance representatives. There were no warning messages or symptoms prior to this incident.
Mar 29, 2022
HEAD ON COLLISION HITTING A TREE, AIRBAGS DID NOT DEPLOY, VEHICLE TOTALED DRIVER IN THE HOSPITAL. ACCIDENT ON SEPTEMBER 1, 2020 IN TALLAHASSEE, FL
Sep 18, 2020
MY WIFE WAS DRIVING OUR 2014 TOYOTA PRIUS EASTBOUND ON BROADWAY RD., APPROACHING SOSSAMAN RD., IN MESA, AZ, ON FRIDAY DECEMBER 13, 2019 AT ABOUT 10:00 AM. WEATHER CONDITIONS WERE CLEAR AND DRY. SHE WAS ALONE IN THE VEHICLE, WEARING HER SEAT BELT, TRAVELING AT 20 MPH IN A CONSTRUCTION ZONE, WANTING TO TURN SOUTHBOUND ON SOSSAMAN RD., SOME 200 YARDS FURTHER EAST. CONSTRUCTION CREWS HAD REMOVED A PORTION OF THE ROADWAY, CREATING A DITCH, ABOUT 8 FEET LONG IN THE DIRECTION OF TRAVEL, ABOUT 10 TO 12 INCHES DEEP AND ABOUT TWO LANES WIDE. AFTER PASSING A CONSTRUCTION VEHICLE, SHE BEGAN HER TURN TO THE RIGHT AND RAN INTO THE DITCH. THE FRONT WHEELS OF THE PRIUS DROPPED INTO THE DITCH AND PROCEEDED ACROSS THE OPENING SOME 8 FEET, AT A SLIGHT ANGLE, AND IMPACTED THE CONCRETE ROADWAY ON THE OTHER SIDE, CAUSING A SUDDEN AND VIOLENT DECELERATION. DUE TO THE RELATIVELY SHALLOW DITCH, AND THE LOW GROUND CLEARANCE OF THE PRIUS, THE CAR RODE UP ON THE CONCRETE AND THE BRUNT OF THE IMPACT WAS ABSORBED BY THE UNDERCARRIAGE. THERE WAS SOME FASCIA AND BUMPER DAMAGE. THE WHEELS DID NOT IMPACT THE CONCRETE BARRIER. THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY. I FILED A CLAIM WITH TOYOTA, AND THEY AGREED TO HAVE THE VEHICLE'S EVENT DATA RECORDER DOWNLOADED. ANALYSIS OF THE EVENT DATA RECORDER INFORMATION, PROVIDED BY TOYOTA, SHOWS A TOTAL TIME OF 123 MILLISECONDS FOR THE VEHICLE TO REACH A COMPLETE STOP FROM THE POINT OF INITIAL IMPACT, WITH A MAXIMUM LONGITUDINAL DECELERATION OF -14G'S (MY CALCULATION.) MY WIFE SUFFERED SEVERE NECK INJURIES. TOYOTA SENT ME A LETTER SAYING THE AIRBAG SYSTEM OPERATED AS DESIGNED AND WAS NOT AT FAULT (MY SUMMARY.) I DON'T SEE HOW THAT CAN BE, DUE TO THE EXTENT AND NATURE OF MY WIFE'S INJURIES. OR, TOYOTA'S DESIGN CRITERIA ARE AT FAULT AND DID NOT ANTICIPATE THIS TYPE OF COLLISION.
Jan 30, 2020
+ 4 more complaints for this component
SERVICE BRAKES, HYDRAULIC
8 complaints
The contact owns a 2014 Toyota Prius. The contact stated while driving at an undisclosed speed, the vehicle failed to stop or decelerate as intended while the brake pedal was depressed. The ABS and service brake warning lights were illuminated. The contact added brake fluid; however, the failure persisted. The vehicle was taken to a local dealer where it was diagnosed; however, the cause of the failure was not yet determined. The vehicle was taken to a local Auto Zone, where it was scanned with an OBD2 scanner and DTC: C1391; was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the failure was related to an unidentified Toyota Campaign; however, the warranty had expired. The failure mileage was approximately 92,802.
Apr 07, 2025
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. The vehicle was able to be restarted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Mar 24, 2025
The contact owns a 2014 Toyota Prius V. The contact stated that while driving at approximately 35 MPH, the brakes and ABS warning lights illuminated the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster and brake booster pump assemblies needed to be replaced. The contact was informed about the Customer Satisfaction Program: 20TE07 (Service Brakes, Hydraulic); however, the vehicle was no longer covered under the warranty extension. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 133,838.
Mar 10, 2025
The contact owns a 2014 Toyota Prius. The contact stated while driving at an undisclosed speed, the brake pedal was depressed with several unknown warning lights illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the brake master cylinder and the brake booster pump assembly had failed and needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
Sep 26, 2024
The contact owns a 2014 Toyota Prius. The contact stated that while driving at an undisclosed speed and attempting to stop the vehicle, the brake pedal was stiff and would not depress easily, requiring exhaustive effort to depress and bring the vehicle to a complete stop. The brake, traction control, and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a brake booster and brake pump assembly failure. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 116,000. The VIN was not available.
Aug 08, 2024
+ 3 more complaints for this component
VISIBILITY/WIPER
7 complaints
WINDSHIELD CRACKED FROM THE SIDE WITHOUT PROVOCATION. ITS POSSIBLE A PEBBLE CAUSED IT, BUT A VERY SMALL PEBBLE AS I NEVER HEARD ANY ROCKS HIT THE WINDOW.
Nov 09, 2019
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WITHOUT WARNING, THE FRONT PASSENGER SIDE GLASS WINDOW FRACTURED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE CONTACT REPLACED THE PART DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THIS WAS NOT A KNOWN ISSUE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Dec 27, 2017
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING 55 MPH, ALL FOUR DOOR WINDOWS HAD LONG SCRATCHES THAT CREATED HOLES IN THE WINDOWS. THE SCRATCHES WOULD NOT ALLOW THE CONTACT TO SEE THROUGH THE REARVIEW MIRROR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,300.....UPDATED 0711/16 *BF *CN
May 05, 2016
I CLOSED THE TRUNK DOOR, AND THE BACK LIGHT GLASS (REAR WINDOW) COMPLETELY SHATTERED. WHEN THIS OCCURRED, THE GLASS WAS NOT CRACKED AND WE WERE NOT IN EXTREME TEMPERATURES (IT WAS ABOUT 65 DEGREES). I TOOK IT TO THE TOYOTA DEALERSHIP, AND THE SERVICE GUY SAID IT'S "IMPOSSIBLE" FOR THE GLASS TO BREAK AS IT DID. IT'S OBVIOUSLY NOT IMPOSSIBLE IF IT CAN HAPPEN WITH NORMAL CLOSING OF THE TRUNK DOOR. VEHICLE WAS PURCHASED NEW LESS THAN A YEAR AGO. *TR
Feb 19, 2015
THERE IS A VISIBILITY ISSUE ON BOTH THE RIGHT HAND AND LEFT HAND SIDE OF THE WINDSHIELD. THE RIGHT HAND SIDE HAS A GLARE/BLURRY EFFECT WHEN MAKING TURNS. THE LEFT SIDE HAD SOME SORT OF CIRCULAR EFFECT THAT NEGATIVELY EFFECTS MY VISION. THE DEALER ATTEMPTED TO TREAT THE WINDSHIELD WITH RAIN X AS SOME SORT OF FIX. THIS DID NOT HELP. THIS WAS A VERY UNPROFESSIONAL FIX. IN FACT, I BELIEVE THE RAIN X MADE THE PROBLEM WORSE. I DON'T REMEMBER THE ISSUE OCCURRING UNTIL A FEW WEEKS AFTER THE INITIAL PURCHASE OF THE VEHICLE.
Jan 06, 2015
+ 2 more complaints for this component
STRUCTURE
5 complaints
My wife opened the tailgate and the right side lift support exploded. A person standing across the parking lot thought it sounded like a gun shot. Small metal pieces flew about the cargo area in the car. When my wife then tried to close the tailgate the lift support bent. She was then able to disconnect it and close the tailgate. I included a picture of the remaining left side support plus the broken right side and where it was mounted.
Jul 09, 2023
I was parked in my driveway and put my 2014 Toyota Prius in reverse to back up and park in front of my late husband’s workshop about 15 ft. away,on Oct. 10, 2022. The car sped up so fast I could not brake fast enough (no warning).It stopped when it hit the large door of the workshop, and damaged it and the back of my car, costing about $2,000 to the car. I contacted my insurance agent right away, and the person above him at the company the next day, as well as the service manager at the Toyota dealer where we bought the car at the end of 2014. I expect an increase in my premium from my insurance company. I’ll take it to Toyota when it’s done at the auto body shop, but I don’t expect any flaw to be found b/c that is what happened when I had the same kind of accident with this car in Jan., 2022, when I put the car in reverse to back down my long driveway, (which I’d done many times before),and it sped up so fast (SUA) that I couldn’t stop it (no warning). It hit a maple tree in my yard, and it cost about $12,000 to fix the back of my car. I was not injured in either accident, but this flawed accelerator could have caused serious injury to me or others, as it has in many documented accidents in the last 20 years. From the reports I’ve read since my accident last week, thousands of people have experienced similar or worse accidents from a Sudden Unintended Acceleration in their Toyota vehicle. Also, I read in an excellent well-researched and independent report that NHTSA has not researched the accelerator problem thoroughly and has remained noncommittal as to its possible flaws. Toyota wanted to take the “black box” from my Prius in 2022 after my accident, but I didn’t trust them to take it, and tried hard to find an independent engineering group with advanced degrees to study it and identify the flaw in it. I will try again to find such a group. The floor mat was NOT an issue at all—it’s the original one, stuck to the floor about 4” from the accelerator.
Oct 18, 2022
THE BLIZZARD PEARL PAINT BEGAN SPLITTING AND FLAKING OFF MY PASSENGER SIDE DOOS. THE LOCATION ON BOTH DOORS IS THE AREA RIGHT BELOW THE WINDOWS. THIS STARTED SEVERAL MONTHS AGO AND NOW LARGE CHUNKS ARE COMING OFF DESPITE HAVING USED A 3 PAINT TOUCH UP PROCESS. NOW THE PATTERN IS REPEATING ON MY DRIVER'S SIDE.
Oct 31, 2019
WHILE PARKED, THE STRUTS THAT HOLD OPEN THE REAR LIFT HATCH FAILED SUDDENLY, CAUSING THE HATCH TO FALL ON THE HEAD OF PERSON LOADING THE CAR. THE HATCH WAS CAUGHT BY A SECOND PERSON, PREVENTING SERIOUS INJURY. ON INSPECTION, THE STRUTS WERE LEAKING OIL.
Jun 03, 2017
OTHER CAR DRIVER JUMP RED LIGHT AND T-ZONE HIT MY CAR FROM FRONT PASSENGER SIDE ,EVERYTHING FROM PASSENGER SIDE WAS BROKEN AND WHOLE INTERIOR WAS BROKEN TILL DRIVER SEAT. LATER ON THE CAR WAS DECLARED TOTAL LOSS. IN THIS BIG CRASH ALSO NONE OF THE AIR BAG WAS DEPLOYED TO SUPPORT DRIVER.......UPDATED 12/10/15 *BF *CN
Aug 20, 2015
VEHICLE SPEED CONTROL
5 complaints
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. WHILE DRIVING INTO THE DRIVEWAY AT 5 MPH WITH THE BRAKE PEDAL DEPRESSED WHEN THE VEHICLE LUNGED FORWARD AND CRASHED INTO THE GARAGE DOOR. AS A RESULT, THERE WAS PROPERTY DAMAGE AND THE FRONT END OF THE VEHICLE WAS DAMAGED. THE FAILURE OCCURRED WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS IN THE PROCESS OF BEING REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Dec 05, 2019
SUDDEN UNINTENDED ACCELERATION. 2014 PRIUS WAS PARKED FOR A FEW DAYS IN HOT, HUMID WEATHER. WHEN PULLING THE CAR INTO THE DRIVEWAY AT A LOW SPEED, THE CAR SUDDENLY ACCELERATED TO A VELOCITY FAST ENOUGH TO COLLIDE WITH AN SUV PARKED IN THE DRIVEWAY, KNOCKING IT THROUGH A METAL FENCE AND INTO THE BACKYARD. IT ALSO CAUSED THE DRIVER OF THE PRIUS WHIPLASH AND A HEAD INJURY. THE BRAKE PEDAL WAS DEPRESSED AS THE CAR ACCELERATED. WE BELIEVE THAT THE CAR ONLY STOPPED ACCELERATING WHEN THE RADIATOR WAS PUSHED INTO THE ENGINE BY THE IMPACT WITH THE BUMPER OF THE SUV.
May 29, 2017
HALFWAY THROUGH PARALLEL PARKING, RIGHT REAR OF CAR BY CURB, FOOT LIGHTLY ON BRAKE, WAS ABOUT TO SHIFT TO D AND WAS LOOKING AROUND FOR ANY PEDESTRIANS SHORT-CUTTING IN FRONT OF CAR BEFORE SHIFTING, WHEN CAR ACCELERATED, NOT STOPPING IN SPITE OF BRAKE, UNTIL SMASHING INTO TREE. (I WAS THROWN AROUND BUT NO ONE ELSE WAS HURT, LUCKILY)
Jul 06, 2016
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING AT 5 MPH, THE VEHICLE ACCELERATED UNEXPECTEDLY. THE FAILURE PREVIOUSLY OCCURRED ONCE BEFORE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 11,687.
Jun 22, 2015
WHILE TRAVELING IN SLIPPERY CONDITIONS I ATTEMPTED TO NAVIGATE A RIGHT HAND TURN. THE CAR BEGAN TO SLIDE WHILE BRAKING INDICATING POSSIBLE SNOW BUILDUP IN FRONT OF TIRES. I ATTEMPTED TO ACCELERATE OUT OF THE SLIDE WHICH IS PROPER IN FRONT WHEEL DRIVE VEHICLES. THE CARS DASH LIGHTS LITE UP AND THE SLIDE INDICATOR STARTED BEEPING. THE CAR BECAME COMPLETELY UNRESPONSIVE TO THE GAS PROVIDING NO POWER WHATSOEVER. THE CAR SLID OVER THE CURB AND CRASHED INTO A HIGHWAY SIGN AND FINALLY CAME TO REST. *TR
Jun 12, 2014
POWER TRAIN
5 complaints
I PURCHASED THIS CAR USED, IN MAY 2017 WITH 14,500 MILES. I AM HAVING AN INTERMITTENT PROBLEM OF THE CAR SHIFTING BACK INTO REVERSE WHEN I AM TRYING TO SHIFT FROM REVERSE TO DRIVE. IT HAS HAPPENED APPROXIMATELY A DOZEN TIMES SINCE IN 5 WEEKS. I HAVE BROUGHT IT TO THE DEALERSHIP WHERE I PURCHASED THE CAR 3 TIMES. THEY ARE CURRENTLY KEEPING THE CAR OVERNIGHT. THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM, AS IT IS INTERMITTENT, AND DO NOT GET ANY CODES WHEN THEY'VE CHECKED THE CAR. THE ARE SUGGESTING IT IS A "DRIVER ERROR". IT DOES NOT SEEM TO MAKE A DIFFERENCE IF IT IS HOT OR COLD, ON A SLOPE OR FLAT SURFACE, OR IF THE CAR HAS BEEN SITTING IDLE FOR SOME TIME, OR HAVING BEEN DRIVEN A LONG DISTANCE. IT HAS HAPPENED IN EVERY SUCH SITUATION.
Jun 16, 2017
WHEN DRIVING AT 30 MPH, CAR HAS VIBRATION..TOOK BACK TO DEALERSHIP. BRAND NEW CAR, HAD TO PUT 4 BRAND NEW TIRES ON IT. COULD NOT GET IT TO BALANCE..AFTER TWO NEW TIRES..AFTER ALL NEW TIRES BALANCES..ALIGNMENT OK. COULDN'T FIGURE IT OUT, BECAUSE IT STILL HAD THE VIBRATION. TALKED TO HIGHER MECHANICS @ TOYOTA VIA PHONE SAID "NATURE OF THE CAR".BEFORE AND AFTER THE 30 MPH IT SMOOTHS OUT AND NO VIBRATION.
Jun 22, 2016
TL*THE CONTACT OWNS A 2014 PRIUS. THE CONTACT STATED THAT VEHICLE INTERMITTENTLY SHIFTED INTO NEUTRAL. THE CONTACT MENTIONED THAT THE DRIVE AND/OR REVERSE GEAR NEEDED TO BE HELD IN ORDER FOR THE GEAR NOT TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.
Feb 24, 2015
I PULLED OUT ON THE ROAD & THE IT DIED. IT A LITTLE BIT IT STARED UP. THE SAME THING HAPPENED LAST SUMMER. *TR
Dec 24, 2014
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WOULD REVERSE WHEN SHIFTED TO DRIVE WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 3,002.
May 20, 2014
ELECTRICAL SYSTEM,SERVICE BRAKES
4 complaints
Break pump , break pump assembly, Break actuator. Vehicle has only 91k miles it. Breaks feel rough and slower to react. Too worried to use vehicle. Dealership said it’s a very well known issue and wanted $5800 to fix it.
Mar 22, 2025
I was driving on the highway during rush hour when a loud beeping noice began. My 15 year old cousin was in the passenger seat and began to check for the source of the beeping. I was driving 55mph on a busy highway with no safe shoulder stop. As I was preparing for the exit, the brakes suddenly became dysfunctional. The pedal was extremely hard to press down and I found myself unable to slow down the car in enough time to avoid hitting upcoming traffic. I found myself in an urgent, life threatening situation and needed to pull over into the emergency lane located before the exit. I could not just consider my safety, but that of other drivers and my 15 year old passenger. She is traumatized. I was able to get the car to stop with my entire weight on the pedal. Once stopped, I scrambled to find the reason for the sudden brake problem, checking if anything rolled under my foot, if the floor mat was loose, if the gear shift was wrong, even checked if I accidentally hit the emergency brake. Nothing was out of place. No new dash lights. I looked in the manual. I had no information. I went to jiffy lube and they performed a diagnostic test and informed me they are unable see all the codes with hybrids because Toyota’s computer can only see Just in August I went to Toyota for my oil change, nothing was said about the brakes needing to be fixed and how repairing them now would prevent the failure of the accumulator pump system. If I had known paying $400-$500 for the brakes then would prevent having to pay $3000 to replace a pump. I would have made that sacrifice and went outside of my budget. This is paramount information that should be disclosed to all Toyota customers that take their car in for care and pay. After further research, I STRONGLY BELIEVE TOYOTA EMPLOYEES PURPOSELY WITHHOLD INFORMATION FROM THEIR CUSTOMERS NOT INFORMING CONSUMERS ABOUT AVOIDING PUMP FAILURE AND THE NEED REPAIR THEIR BRAKES AND IS COMPLICIT IN ANY INCIDENT CAUSED BY PUMP FAILURE MAY CAUSE.
Oct 25, 2024
BRAKES ARE NOT WOKING AT FULL SPECIFICATION DUE TO BRAKE ACCUMILATOR HAVING AN INTERNAL LEAK C1391
Oct 07, 2023
ON AUGUST 28,2020 WE WERE DRIVING IN HEAVY RAIN FOR 1 1/2 HRS TO FAYETTEVILLE. OUR BRAKE ABS AND ENGINE LIGHT CAME ON. WE ASSUMED THE LIGHTS WOULD GO OFF, WHEN WE DID NOT DRIVE IT DOING THE NIGHT, BUT NEXT MORNING IT CAME BACK ON. WE CARRIED TO MECHANIC SHOP TODAY SEPT. 1, 2020. THEY COULD NOT READ ANY ERRORS AND SAID NEED TO CARRY IN TO A TOYOTA DEALER. WE HAVE NOT SET UP APT. JUST LEFT VM. HOPEFULLY THEY WILL CALL US BACK TODAY
Sep 01, 2020
EXTERIOR LIGHTING
4 complaints
THE DRIVER SIDE HEADLIGHT, RUNNING HIGH BEAMS AND LOW BEAMS, HAVE STOPPED WORKING DESPITE CHANGING THE BULBS. IT SEEMS TO BE AN ISSUE WITH THE BALLAST GOING OUT AND/OR JUST NOT WORKING ANYMORE. THIS SEEMS LIKE A MAJOR SAFETY ISSUE.
Nov 21, 2019
THE LOW LIGHT BEAMS ON THE CAR BURNOUT EVERY FEW WEEKS. IT MAKES IT VERY DIFFICULT AND UNSAFE TO DRIVE AT NIGHT. I WILL BUY A NEW BULB AND INSTALL IT AND THEN IT BURNS OUT IN A FEW DAYS OR A WEEK OR TWO LATER. I HAVE TRIED VARIOUS BRANDS OF BULBS BUT I JUST DO NOT THINK IT IS A BULB ISSUE. I HAVE ALSO BROUGHT THE CAR TO A MECHANIC TO REPLACE THE BULBS BUT THE SAME ISSUE CONTINUES.
Nov 12, 2018
THE HEADLIGHTS ON PRIUS ARE NOT BRIGHT ENOUGH TO SEE THE ROAD AHEAD OF THE CAR. THE ARE ON BUT SOMEWHAT DIM. OTHER DRIVERS CAN SEE THE LIGHTS, BUT THE LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE ROAD IN FRONT OF THE CAR. THIS OCCURRED AFTER I TOOK THE CAR IN TO THE DEALER TO COMPLAIN ABOUT A SERIES OF ELECTRICAL RELATED PROBLEMS THAT ALL STARTED HAPPENING AT THE SAME TIME. THE DEALER REPLACED THE HEADLIGHTS AFTER THEY DETERMINED THE HEADLIGHTS HAD BURNED OUT. IMMEDIATELY, I NOTICED THAT DURING TIMES WHEN I WAS DRIVING AT NIGHT, THE NIGHT VISIBILITY WAS NOT WHAT IT HAD BEEN PRIOR TO PROBLEM FIRST OCCURRING. I HAVE TAKEN THE CAR BACK TO THE DEALER BU THEY SAY THERE IS NOTHING WRONG WITH THE HEADLIGHTS.
Dec 11, 2017
WHEN THE HEADLIGHTS - NOT DRL - ARE ON AND THE DASH LIGHTS ARE ON LOW THE INSTRUMENT PANEL LIGHTS GO DARK WHILE CROSSING UNDER SHADOWS (BRIDGES, TREES, ETC.) IN DAYLIGHT AND AT NIGHT WHEN GOING FROM BRIGHT LIGHTS ON HIGHWAY EXCHANGES BACK TO DARK. TOYOTA DEALERSHIP WAS ABLE TO REPRODUCE THE DAY-TO-SHADOW PROBLEM IN THE SHOP (SHOP MANAGER) THE SERVICE MANAGER WAS ABLE TO REPRODUCE THE DAY-TO-SHADOW PROBLEM ON A 2065 PRIUS V. I WAS TOLD THAT THIS MUST NORMAL FOR NEWER PRIUSES AS NO ONE ELSE HAS COMPLAINED ABOUT IT. IT CAN ALSO APPEAR TO HAPPEN DURING DAYLIGHT HOURS WHEN WEARING POLARIZED SUNGLASSES. THE DASH LIGHTS ARE ON HIGH, THE HEADLIGHTS ARE ON: DRIVING UNDER THE UNDERPASS THE PANEL LIGHT LOWERS SO MUCH THEY APPEAR TO GO OUT. THE CAR IS A NEW-USED CAR. THE PROBLEM DID NOT APPEAR DURING TEST-DRIVES, ALL TAKEN IN BRIGHT TEXAS SUN. THE FIRST TIME THIS OCCURRED WAS ON A SUNNY MORNING WHILE DRIVING THROUGH A PARK. AS I WENT FROM BRIGHT LIGHT TO SHADE THE DASH LIGHTS WOULD GO DARK. IT FRIGHTENED ME, BUT I FORGOT ABOUT IT, UNTIL I WAS DRIVING ON I-35 IN RUSH HOUR TRAFFIC AT 4PM ON A SUNNY DAY: THE INTERSTATE IN DOWNTOWN HAS UPPER AND LOWER LEVELS; WHILE ON THE LOWER-LEVEL THE INSTRUMENT PANEL WOULD GO DARK, THEN LIGHT AS THE SHADOWS WERE EXACERBATED BY THOSE CAST BY TALL BUILDINGS NEAR THE INTERSTATE. IT OCCURRED MOST RECENTLY AFTER LEAVING THE DEALER YESTERDAY. DRIVING ON I-410 IN SAN ANTONIO ON AN OVERCAST DAY, EVERYTIME I DROVE UNDER AN OVERPASS, THE DASH, RADIO, CLIMATE LIGHTS ALL WENT OUT. AT NIGHT, IT OCCURRED WHEN TRAVELING ON US-281 NEAR LOCKHART, TX: ONCE I WAS UNDER FULL-LIGHT, THE DASH LIGHTS, ETC. WENT OUT UNTIL I HAD BEEN DRIVING IN THE DARK FOR ABOUT 10-20 SECONDS.
Feb 24, 2016
VEHICLE SPEED CONTROL,SERVICE BRAKES
4 complaints
BRAKES COMPLETELY FAILED AND I REAR ENDED A CAR. I WAS STOPPING NORMALLY ON A CITY STREET. ACCORDING TO DASHCAM I WAS TRAVELING AT ABOUT 25MPH. THE CAR SLOWED TO ABOUT 12MPH WHEN THE BRAKES WENT DOWN TO THE FLOOR AND THE CAR ACCELERATED.
Nov 29, 2018
VEHICLE INCREASED ACCELERATION WHILE MAKING A RIGHT-HAND TURN AND BRAKING, INTO A COVERED PARKING STALL. VEHICLE DID NOT STOP UNDER BREAKING UNTIL FRONT END WENT OVER CEMENT PARKING BUMPER.
May 03, 2017
I WAS PULLING INTO A CONVENIENCE STORE IN MY 2014 PRIUS. AS I WAS GLIDING IN, I DEPRESSED THE BRAKE PEDAL AND THE CAR KEPT GOING. I CONTINUED TO PRESS IT AND THE CAR STARTED TO ACCELERATE, I COULD FEEL THE SURGE OF POWER. I WAS COMPLETELY UNABLE TO STOP THE CAR AND RAN INTO PARKING POSTS AT THE FRONT OF THE STORE. ALL AIRBAGS WERE DEPLOYED. I GOT A CUT ON MY FOREHEAD, AN AMBULANCE CAME BUT I DECLINED AND MY HUSBAND DROVE ME TO THE ER LATER WHERE I RECEIVED TREATMENT. I WAS COMING HOME FROM THE GYM AT 9 AM I HAVE NEVER BEEN AT FAULT IN AN ACCIDENT BEFORE. I HAVE A WITNESS THAT SAID HE HEARD A CHIRPING SOUND COMING FROM THE BRAKES BEFORE I CRASHED. TOYOTA COMPLETELY DENIES THERE IS ANYTHING WRONG WITH THE CAR, BUT GIVES NO EXPLANATION AS TO HOW THIS COULD HAVE OCCURRED. THEY WILL NOT HELP AT ALL. SOMEONE IS GOING TO GET SERIOUSLY INJURED OR KILLED. THIS NEEDS TO BE INVESTIGATED BY SOMEONE OTHER THAN TOYOTA. *TR
Aug 24, 2014
I WAS PULLING INTO A CONVENIENCE STORE IN MY 2014 PRIUS. AS I WAS GLIDING IN, I DEPRESSED THE BRAKE PEDAL AND THE CAR KEPT GOING. I CONTINUED TO PRESS THE BRAKE AND THE CAR STARTED TO ACCELERATE. I COULD FEEL THE SURGE OF POWER. I WAS COMPLETELY UNABLE TO STOP THE CAR AND I RAN INTO PARKING POSTS AT THE FRONT OF THE STORE. ALL AIRBAGS WERE DEPLOYED. I GOT A CUT ON MY FOREHEAD AND WAS BLEEDING. AN AMBULANCE ARRIVED AND MY HUSBAND DROVE ME TO THE ER AFTERWARDS AND I RECEIVED TREATMENT. I WAS COMING HOME FROM THE GYM AT 9AM IN THE MORNING. I HAVE NEVER BEEN AT FAULT IN AN AUTO ACCIDENT BEFORE. I HAVE A WITNESS THAT SAID HE HEARD A CHIRPING SOUND COMING FROM MY BRAKES RIGHT BEFORE THE CRASH. I HAVE THE PIN DRIVE FROM THE CAR THAT A REPRESENTATIVE, SUPPOSEDLY FROM AN OUTSIDE SOURCE, THAT RETRIEVED IT. THIS IS WHAT TOYOTA USED TO CONDUCT THEIR "INVESTIGATION" INTO THE INCIDENT. THEY CONCLUDED THAT IT WAS COMPLETELY NOT THEIR FAULT, NOT INDICATING HOW IT COULD HAVE HAPPENED. THEY ARE NOT GOING TO HELP AT ALL. SOMEONE OTHER THAN TOYOTA NEEDS TO INVESTIGATE THIS PROBLEM BEFORE SOMEONE ELSE GETS KILLED. ( I FILED A PREVIOUS COMPLAINT THIS MORNING BUT REALIZED I HAD ENTERED THE VIN NUMBER WRONG. THIS IS THE SAME COMPLAINT WITH THE CORRECT VIN NUMBER. *TR
Aug 24, 2014
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
3 complaints
Failed Brake booster and pump assembly, confirmed by Toyota service. Warning lights turned on all at once: AEB, skid control and brake light. Estimated cost to repair is $3,000.
Mar 22, 2025
Four warning lights related to the braking system illuminate, followed by what seems to be the cessation of the ABS. After 5 minutes of driving, the lights went off and abs returned, although brakes are shaky. The abs seems to be a known faulty park and is covered under warranty but only up to 150,000 miles. When taken to a dealer, the repair shop recommended I call corporate. Citing the arbitrary mileage limit, the Toyota mechanic seemed convinced the corporate office would cover the cost, saying he’s seen it done on a case by case basis. This coverage should be made unilaterally for all car owners with this defect, not simply those willing to fight for it. Class action lawsuits over what seems to be a similar issue have been privately settled.
Jul 05, 2024
Code C1391 - Abnormal Leak in Accumulator. Accumulator for the brake pump is not holding pressure so the pump has to keep turning on to refill. Brake pump and ABS unit have to be replaced. In emergency situations, a malfunctioning ABS module leads to increased stopping distances and loss of steering control during hard braking. Lastly, tires can be worn more easily, which could lead to tire blowouts. This puts myself and others at risk for deadly consequences due to an increased chance for collision if I am unable to control or stop my car. This problem has been confirmed by Toyota and multiple years of Toyota vehicles have had their brake actuator assembly warranty enhanced. The warranty enhancement program has secondary coverage, which is applicable for 10 years from the first date of use, or 150,000 miles, whichever occurs first. Currently I meet the 10 year requirement but have 162,000 miles on my prius, which is completely frustrating. Many have posted with the same problem of being just outside the warranty. The vehicle has been inspected at a Toyota dealership. A symptom was noticeable starting from over 1 ½ years ago when I was under 150,000 miles. The car produced clicking sounds when the brake pedal was held down at traffic lights. Once released, the clicking sound would stop. I spoke with a Toyota mechanic and he told me it was an issue with the brake pump and ABS unit, but Toyota would not repair it until it completely failed. He also mentioned that there was coverage available for the ABS unit once it failed as it was a common issue for the Toyota Prius. If Toyota warranty allowed for the brake pump and ABS unit to be replaced when the symptoms appear instead of when it completely fails, I would have qualified with my mileage. Not only is the repair costly, but for those who cannot afford it and need to continue to use their car despite the brake pump and ABS unit failure, risk their own and others safety when continuing to operate their vehicle.
Mar 10, 2024
UNKNOWN OR OTHER,ENGINE
3 complaints
2014 Toyota Prius: While driving at high speed the engine stalled unexpectedly, steering and braking were not effected. Was able to safely coast to a stop in the breakdown lane and after a few minutes, restart the engine and proceed driving. Another event occurred on the entrance ramp onto an interstate highway. I was able to pull over safely and the car restarted after a short delay. This seems to be a very dangerous condition. Toyota dealer service said they could not determine the cause and they know of no recall. I found online a reference to NHTSA Recall # 20V369000 that referred to "unexpected hybrid power system shut down." That is what happened to me.
May 18, 2024
Hi my name is [XXX]. Toyota headquarter case # [XXX] Incident day July 6, 2018 I had a big technical problem with my 2014 Toyota Prius V where it caught on fire because one of the valve lifters fell into the engine head and broke the engine block while driving. When that happened, the oil began to leak into the muffler and the engine and hybrid wiring immediately caught on fire. Many of my colleagues who also bought the same vehicle for Taxi business use in San Francisco all have a similar issue as mine. A few of theirs caught on fire, and a few others mentioned to me that the head gasket for their same Toyota vehicle blew out and each of them had to replace it at around 120,000 miles. I believe that’s why they don’t manufacture these same vehicles anymore because of the defectiveness in the engine. I opened a case with Toyota Manufacturer back in July 2018 and they sent a specialist to inspect the vehicle after the fire. He found the piece that fell inside the engine and that damaged the engine. The Toyota specialist admit to me that the engine of my 2014 Toyota vehicle is very defective and must be covered under warranty. My mechanic replaced the engine for me with a used one with 28,000 miles. This entire case was documented under my name with Toyota Motors Manufacture. I contacted the highway safety and I tried to file a claim against Toyota at the time, but I never got a follow up on my case after I left various messages. All they said was that they will investigate but never gave me any information regarding the engine fire situation or honor any warranty. I hope this incident will be investigated by your department and have this vehicle under recall. Thank you. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Sep 02, 2021
I WAS DRIVING SUDDENLY I STARTED TO LOSE POWER WITHIN FEW SECOND THE CAR STALLED AND GOT AN HYBRID ERROR AND THE CAR WENT IN SAFE MODE THE CAR DOESN'T GO IN D ONLY N OR P, ALSO THE DASHBOARD LIGHTING GOES ON AND OFF AND SMOKING SO I TOWED THE CAR TO LARRY H MILLER TOYOTA CORONA CA, THE MANAGE DUSTIN SAID THIS IS RECALL ISSUE AND WE NEED TO UPDATE THE SOFTWARE TWO DAYS LATER THE SERVICE AGENT MRS LORENA SAID WE FOUND COOLANT IN THE OIL AND OUR SERVICE TECH THINKS I HAVE BLOWN HEAD GASKET BUT TALKING WITH TOYOTA MANUFACTURER IS COVERED AND I CAN GET RENTAL CAR TOO BUT I NEED TO AUTHORISE $2040 YEAR DOWN BECAUSE TOYOTA WANTS TO KNOW WHAT CAUSE THE HEAD GASKET TO FAILED BUT MRS LORENA ASSURED ME 'I 100% COVERED AND I WILL NOT HAVE TO PAY' SO I AGREED TWO DAYS LATER DUSTIN THE SERVICE MANAGER CALLED AND SAID I NEED TO COME TO DEALER SHOP HE WANTS TO SHOW ME SOMETHING SO I HAD TO CALL THE BASE (AIR FORCE) AND GET HALF DAY OFF WHEN I GOT THERE MY CAR WAS DISASSEMBLED EXCEPT I COULD SEE THE PISTONS AND THE BLOCK TOYOTA TECH HAD RULERS AND FILLERS GAGE AND SHOWING ME THAT MY BLOCK IS WARPED ABOUT 0.008 INCH AND I NEED A NEW ENGINE AROUND $11,000 OR USED ABOUT $8,200 OR I CAN TAKE MY CAR AS IS WITHOUT PAYING ANYTHING I TOLD I CANNOT AFFORDS IT SO I TOWED THE CAR HOME, PRIOR TO BECOMING AN ENGINEER I WAS MACHINEST SO I SENT THE HEAD TO MACHINE SHOP FOR EXAMINATION THE CYLINDER HEAD WAS FLAT AND HAS NO CRACK OR SIGN OF FAILURE AND MADE OF ALUMINIUM IF THE BLOCK IS WARPED THE HEAD SHOULD BE WARPED TOO AND THE TECH MEASUREMENTS WAS INCORRECT BECAUSE AFTER CLEANING THE BLOCK SURFACE FROM GASKET DEBRIS WAS FLAT TOO SO I CALLED THE DEALER ABOUT MY FINDING I WAS TOLD DUSTIN IS IN VACATION AND COMING BACK ON 2/12/2019 TODAY IS 2/14/2019 AND HE IS NOT RETURNING MY CALL I TOOK THE CAR RUNNING BUT DOESN'T GO TO DRIVE FOR RECALL NOW I HAVE DISASSEMBLED CAR. THIS IS 2ND TIME HYBRID ISSUES.
Feb 14, 2019
HYBRID PROPULSION SYSTEM
3 complaints
The contact owns a 2014 Toyota Prius. The contact stated was unable to start the vehicle. Additionally, the hybrid system warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the inverter assembly to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V369000 (Hybrid Propulsion System). The manufacturer was informed of the failure and the contact was informed that the recall repair had been performed on August 20, 2020. The failure mileage was approximately 86,500.
Jun 08, 2023
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE ABNORMAL NOISES AND BEGAN TO STALL. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE PULLED OVER AND RESTARTED THE VEHICLE. THE CONTACT DROVE TO FRED ANDERSON TOYOTA OF COLUMBIA (2136 SUNSET BLVD, WEST COLUMBIA, SC 29169, 803-223-7265) WHERE IT WAS DIAGNOSED THAT THE HYBRID MODULE FAILED AND WOULD COST $2,000 TO REPAIR. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) ON THE 2010-2013 MODELS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED TO CONTACT NHTSA FOR FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 148,000. *DT *TP CONSUMER STATED I WAS ABLE TO GET SOME INFO FROM THE MECHANIC AT TOYOTA DEALERSHIP: HIS EXACT WORDS WERE THAT THE WHOLE CONVERTER MODULE FAILED - FAULT CODE FOR ELECTRIC FAILURE, T0A94. I'VE ALSO ATTACHED THE REPAIR SHEET FROM THE DEALERSHIP.*JB *TR*DT*TP
Sep 10, 2019
2014 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO ELECTRICAL SYSTEM SOFTWARE RECALL NOTICE AND REQUESTS FINANCIAL COMPENSATION. *SMD THE CONSUMER STATED TOYOTA AND THE DEALER KNOWINGLY SOLD HIM A DEFECTIVE VEHICLE, IN WHICH THEY WERE FULLY AWARE OF RECALL # 14V053000. *JB
Apr 28, 2014
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
3 complaints
SPORATIC NON START. NOW EXTREMELY OFTEN,
Aug 10, 2020
'TAKATA RECALL ' I BELIEVE THERE IS A MAJOR PROBLEM WITH TOYOTA PRIUS V THEY MAKE IT ONLY FOR FIVE YEARS, THEY STOP MAKING IT AFTER 2016 BECAUSE THEY REALIZE THERE IS SO MUCH PROBLEMS IN THE ENGINE, MANY CAR THIS MODEL THE ENGINE GET IN FIRES, HEAD GASKET HAD TO BE REPLACED AT 125,000 MILE. HYBRID BATTERY IT GO BAD AT 120,000 MILES WHERE IS MOST PRIUS HYBRID BATTERY GO FOR 250,000 MILE MINIMUM. MY PRIUS BE IN GIN GA ON FIRE BECAUSE THERE IS A PIECE OF METAL FROM THE ENGINE FELL DOWN IN THE ENGIN BLOCK AND THE ENGINE BREAK DOWN WITH A BIG HOLE AND MOST OF THE ENGINE OIL CAME DOWN IN TO THE MUFFLER AND MY CAR GOT ON FIRE. AND THAT'S HAPPENED I WAS DRIVING ON THE FREEWAY AND THERE IS NO CHECK ENGINE LIGHT CAME ON AS A WARNING WHEN THAT PIECE OF METAL FROM THE VALVE LIFTER I BELIEVE FILL DOWN IN TO THE BLOCK.
Jun 28, 2019
MICE INVADING INSIDE OF CAR AND AIR CONDITIONING SYSTEMS. DESTROYING INTERIOR AND AIR FILTRATION SYSTEM. CAN SPREAD DISEASE INCLUDING HANTAVIRUS WITH DROPPINGS. I THINK THIS IS DUE TO USING SOY BASED WIRE COVERINGS THAT ATTRACH RODENTS. CAN ALSO AFFECT WIRING INSIDE THE CAR.
Sep 17, 2018
STEERING
3 complaints
TURNING THE STEERING WHEEL MORE THAN QUARTER TURN. RATTLING, CLICKING NOISE IS APPARENT OUT OF CENTER STEERING CONSOLE. TURNING THE STEERING WHEEL MORE THAN 360 DEGREES. THERE ARE SEVERAL RATTLES AND CLICKS IN THE WHEEL. DRIVING IS NOT AFFECTED. IT FEELS AS IF SOMETHING IS LOOSE INSIDE THE AIRBAG. THE MAIN CONCERN IS A FEELING OF LOOSENESS NEAR THE AIRBAG CENTER. THE VEHICLE CAN BE STATIONARY IN MOTION. IT DOES NOT MATTER IF THE VEHICLES IN MOTION. THE ONLY THING IN MOTION IS THE STEERING WHEEL.
Mar 09, 2018
AS I TRIED TO MAKE A RIGHT TURN AT A VERY BUSY INTERSECTION, I HEARD A STRANGE NOISE AND TOTALLY LOST CONTROL OF THE STEERING WHEELING. I TURNED THE STEERING WHEEL 360 DEGREES ALL THE WAY, AROUND AND AROUND, BUT THE CAR KEPT GOING STRAIGHT... AFTER A MINUTE OR SO, THE COORDINATION BETWEEN THE STEERING WHEEL AND THE WHEELS RE-ESTABLISHED AND I COULD MANAGE TO DRIVE TO A NEARBY PARKING LOT. THE SITUATION HAPPENED AGAIN IN THE PARKING LOT BEFORE IT CAME BACK TO NORMAL. WE TOOK THE CAR TO A LOCAL TOYOTA DEALERSHIP AND LEFT IT THERE FOR 2 DAYS. HOWEVER, TECHNICIANS SAID THEY COULD NOT DUPLICATION THE ISSUE MEANING THEY COULD NOT FIND ANY PROBLEM WITH IT. THEY TOLD US THAT IT IS PROBABLY THE ELECTRICITY PART! WE ARE VERY UNSATISFIED WITH THE ANSWER AND VERY CONCERNED ABOUT THE UNSAFE CONDITION IT MAY CAUSE.
Dec 14, 2017
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STEERING WHEEL BECAME EXTREMELY LOOSE CAUSING THE VEHICLE TO SWAY ABNORMALLY. THE CONTACT INDICATED THAT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WHEN MAKING A TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,100.
Sep 17, 2014
FUEL/PROPULSION SYSTEM
2 complaints
The car stalls randomly and does not enter fail-safe mode. The dealer says it is the transmission but the transmission has never shuddered or hesitated. I am reading that these vehicles have intelligent power modules in the hybrid inverter that fail and can cause stalling. I feel like the dealership is working with Toyota to avoid addressing the actual problem. In the meantime I was sent home in a vehicle that continues to stall randomly and does not enter fail-safe mode.
Jul 16, 2025
HYBIRD SYSTEM MALFUNCTION. CAR LOST POWER AND STALLED WHERE WE CANNOT SHIFT. THAT HAPPENED AFTER DRIVING THE CAR HOME AND LATER TRIED TO START IT IN OUR DRIVEWAY.
Mar 13, 2021
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
The vehicle stalled while driving 35 to 45 mph. Engine had no power but the brakes and power steering worked.
Jun 07, 2025
my wife's 2014 Prius V failed to run. after towing to service diagnosed as failed Inverter. service records indicate this was serviced as a recall 2/2019. now toyota refuses to recognize problem as a warranty issue for repair. even though Recall notice indicates repair or replacement should be free of charge. breakdown occurred 5/14/2022. incident started as she was getting on highway. drove home at 25mph.
May 17, 2022
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
The car began to jerk, made knocking noises, miss fires on cylinder 1, 2 and 4, coolant leakages, oil leakages, compression issues and the check engine light keeps turning on and off. My safety has been put into play because, the car would jerk many of times as it would want to stop as I was driving. I would then have to pull over and call for assistance. Per the Toyota service advisor he recommended that I needed a new rebuilt engine kit. The extended warranty company stated that I was negligent with my car and denied my claim and refused to pay for the 10 grand motor and I had to tow my car to another shop. However, the car at this time is still experiencing the same malfunctions. The warning lamps are still showing at this present time and prior to the failure of problem. This car meets the "Lemon law guidelines, However, I have been informed otherwise that I don't meet the criteria for lemon law due it being expired sometime last year in Oct of 2024. As stated this is a lemon car.
Jan 14, 2025
My car stalled while I was driving it on 2 separate occasions. It is a 2014 w less than 70K miles: 1/2022 Within seconds of 2 or more warning lights going on, the engine stalled. I was able to steer, brake and drive on the electric motor towards home. The electric motor drove another .5 mile before it also died, leaving me with no power steering or brakes. I was on a slight incline and coasted most of the way off road. The car was towed to our local dealer, which said the intake manifold had failed. Dealer replaced IM and related hoses and gaskets. 6/2022 I was driving on a busy interstate at high speed in the passing lane. The car started to lose power and decelerate. I maneuvered to the side of the road and UP! the on ramp. Made it to roadside business on remaining battery power.
Jun 17, 2022
VISIBILITY
2 complaints
I started noticing the ghosting or tripling of light issue in my windshield. I mostly noticed this during night times, I initially thought I was just tired and my eyes were tired, but I’ve been able to photograph it and verify my experience with other people. This effect is horrible for my eyesight and makes all lights at night so blurry I cannot drive safely.
Dec 16, 2024
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE SUN VISORS WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED BECAUSE THE MILEAGE WAS OUT OF WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 09/22/16*LJ *CN
May 02, 2016
UNKNOWN OR OTHER,SERVICE BRAKES
2 complaints
I was driving home from work on 10/14/22. The traffic was moving very slowly because there was a wreck ahead and emergency crews were on the scene. I was having to break often while moving at a slow speed. All of the sudden multiple dash warning lights came on the vehicle and the vehicle no longer responded to my breaking in a normal manner. I pulled off of the hwy and drove to my local dealership on a side road at a slower than normal speed. I told the dealership to check my car for the recall I remember getting in the mail a while back that mentioned the car trouble I was experiencing. I was told that the recall did not apply to me because my car was over 150,000 miles. The local dealership indicated they could not assist me with having Toyota honoring the recall past the specified mileage. I contacted the national Toyota number and was told the problem was included in a "customer support program" not an actual recall from Toyota and that Toyota would not pay to fix my vehicle since it was over 150,000 miles. I see that some people have filed a class action lawsuit against Toyota in this matter. I was told the Brake Booster needed to be replaced and also a break pump assembly would be required with an estimated cost of $2,500. The car is not safe to drive as it is right now. Toyota is aware of the problem and I guess put the "support program" in place to try and get around a forced government recall and also in turn put a cap on the mileage out of the reach of many vehicle owners. I would like the government to make Toyota actually recall the vehicles that have this problem and pay to fix my vehicle with this issue.
Oct 16, 2022
I EXPERIENCED SUDDEN BUT MOMENTARY BRAKING WHEN TRAVELING AT HIGH SPEED (> 50 MPH) WHILE EITHER ENTERING RO EXITING HWY. THIS OCCURRED TWICE IN LAST TWO MONS. I DROVE MY CAR TO CLOSEST DEALERSHIP THE 2ND TIME THIS HAPPENED (NOV. 21, 2105; WALDORF MD TOYOTA), WHO TOLD ME THEY RECEIVED AN EMAIL (BUT NO RECALL) FROM TOYOTA CORPORATE ABOUT THIS ISSUE. DEALERSHIP COULD NOT DETECT THE PROBLEM OR REPRODUCE IT SO, AS INSTRUCTED BY DEALERSHIP, I CALLED TOYOTA CORPORATE NOV. 23, 2015 TO GET CASE NUMBER ASSIGNED. AT ONE POINT, TOYOTA REPRESENTATIVE DEMANDED "WHAT DO YOU WANT FROM TOYOTA?" CASE WAS 'ESCALATED' BUT NO CASE WORKER WAS ASSIGNED UNTIL NOV. 30, 2015. TOYOTA CORPORATE STATED THAT THE TECHNICIAN HAD TO REPRODUCE THE PROBLEM AND IF THEY CANNOT, THERE WAS NO PROBLEM AND DEALERSHIP WOULD RETURN MY CAR TO ME WITHOUT REPAIR. THE DEALERSHIP PROTESTED AND SAID THEY OT REQUIRED TO REPRODUCE THE PROBLEM AS IT WAS AN EPISODIC AND RARE EVENT. FURTHER, THEY WOULD NOT RETURN MY CAR TO ME UNTIL THE PROBLEM WAS FIXED BECAUSE IT WAS A SAFETY ISSUE. WALDORF TOYOTA STILL HAS MY CAR (OVER TWO WEEKS NOW AS TODAY IS DEC. 9, 2015). THEY HAVE NOT RECEIVED ANY FURTHER GUIDANCE BUT ARE WAITING FOR THE FIELD TECHNICAL SPECIALIST TO EXAMINE THE CAR. I FINALLY RECEIVED A CALL FROM CUSTOMER RELATIONS AT THE REGIONAL OFFICE (CENTRAL ATLANTIC TOYOTA) TO AUTHORIZE ACCESS TO THE EDR (ELECTRONIC DATA RECORDER). THIS MEANS OVER TWO WEEKS HAVE PASSED BEFORE EVEN THE FIRST STEP WAS TAKEN BY TOYOTA TO DIAGNOSE THE PROBLEM.
Dec 09, 2015
ELECTRICAL SYSTEM,ENGINE
2 complaints
The air temperature was probably about 50 or 60 F. On a route I routinely drive , I accelerated up hill normally from 0mph to about 45 to 55 mph. I did not accelerate aggressively. Just after climbing the short hill, The engine suddenly loses all power. I had to pull over. I look under the engine to find five pieces of metal blown out of the bottom of the engine block above the oil pan and oil spilling out onto the ground. The car has about 98,000 miles on it and was maintenance regularly including on schedule oil changes, coolant change, state inspections. There were no check engine lights or electronic error codes to indicate anything was wrong with the vehicle which I would have been able to diagnose and possibly fix. The car had been maintenanced in August/September for winter by myself. On the last maintenance, oil was discovered inside the engine air manifold and throttle body that had to be cleaned out and (The EGR was also moderately carbon clogged). I'm very dissatisfied with how Toyota handled my case. They called twice to ask when I wanted to schedule my next service appointment when they had the car sitting on their parking lot for three months. I also wrote them a detailed email similar to this report asking how Toyota could help and that I could not afford to buy another car. The engine failed and it can be inspected upon request. The vehicle had complete loss of power. The vehicle was towed to the nearest dealer. I have seen videos on youtube.com that show other people replacing blown prius engines and head gaskets. You would see chunks of metal missing from the engine block. The vehicle was not inspected by the manufacturer police or insurance. I could have been hit by another car from behind especially if the hill were longer like on a mountain side or some other situation. Separate issue: Mice enter the two rear ventilation openings to nest in the car. Mice chewed on of the oxygen sensor wires to cause an electrical fault.
Jun 27, 2022
HEADLIGHTS AND CABIN LIGHTS FAILED TO TURN OFF WHEN REMOTE LOCK WAS ACTIVATED. LIGHTS WERE THEN TURNED OFF MANUALLY. FIVE HOURS LATER, IN THE PARKING LOT, THE CAR WAS NEARLY COMPLETELY DEAD. LAST TIME IT HAPPENED, WE LEFT IT AND IT RECHARGED ITSELF. THIS TIME, IT DID NOT RECHARGE ITSELF; IT WAS COMPLETELY DEAD THE NEXT DAY. WE HAD TO HAVE IT TOWED TO THE DEALERSHIP, WHO "JUMPED" IT AND LET IT SIT OVERNIGHT. THEY SAY IT NOW HAS NO PROBLEM.
Jul 12, 2016
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING 75 MPH, THE CONTACT RELEASED HER FOOT OFF OF THE BRAKE PEDAL AND DEPRESSED THE ACCELERATE PEDAL HOWEVER, THE VEHICLE FAILED TO RESPOND. AN UNKNOWN WARNING LIGHT ILLUMINATED AND WAS FLASHING ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY AND STOPPED THE VEHICLE. THE VEHICLE WAS NOT TURNED OFF. AFTER WAITING FOR APPROXIMATELY 10 MINUTES, THE VEHICLE RESUMED NORMAL FUNCTIONALITY. THE VEHICLE WAS DRIVEN TO TOYOTA TOWN OF STOCKTON (2150 E HAMMER LN, STOCKTON, CA 95210, (209) 751-4077) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT WHILE READING THE INFORMATION FROM THE DIAGNOSTIC TEST, SHE NOTICED THAT THE INVERTER HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V053000 (HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 44,250.
Apr 29, 2021
I PURCHASED A 2014 TOYOTA PRIUS ON MAY 31, 2014. TODAY 6/18/14 I FOUND OUT THERE WAS A RECALL ON THIS MODEL VEHICLE. I CALLED TOYOTA AND I WAS INFORMED THE RECALL SERVICE HAD NOT BEEN PERFORMED. I CALLED A LOCAL DEALER (DIFFERENT FROM THE ONE WHERE I PURCHASED THE VEHICLE) AND THEY INFORMED ME THAT WHEN THEY PULLED THE VIN, IT SHOWED STOP SALE IN EFFECT. I DO NOT BLAME TOYOTA AS OBVIOUSLY IF ONE DEALER COULD SEE THE STOP SALE SO COULD THE OTHER. I THINK THAT THERE SHOULD BE STRICTER REGULATIONS ON DEALERSHIPS TO MAKE SURE THESE RECALLS ARE COMPLETED BEFORE THE SALE!! JUST LIKE THE GENTLEMAN THAT COMPLAINED EARLIER I ALSO PURCHASED A BRAND NEW DEFECTIVE VEHICLE, HOW CAN THIS HAPPEN SEVERAL MONTHS AFTER THE RECALL. !! NOW I HAVE TO TAKE THE TIME OFF TO TAKE IT IN TO HAVE THE RECALL FIXED. THIS IS A MAJOR INCONVENIENCE, LOSS OF USE OF VEHICLE AND LOSS OF TIME FROM WORK. I ALSO WANT TO KNOW HOW TO GET COMPENSATED FOR THE INCONVENIENCE AND TIME, PLUS THE FACT THEY SOLD AND I HAVE BEEN DRIVING AN UNSAFE VEHICLE. *TR
Jun 18, 2014
ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
I AM FACING MANY PROBLEMS WITH MY CAR LATELY; IT OVER HEATS ALOT AND SUDDENLY THE SPEED DROPS WHILE THE CAR IS MOVING IN A VERY DANGEROUS HIGHWAY AND I CAN THEN HARDLY DRIVE IT TO PARK IT ASIDE. A MESSAGE STARTED ALSO TO APPEAR FREQUENTLY "CHECK HYBRID SYSTEM". I WAS INFORMED BY THE OFFICIAL TOYOTA AGENT IN JORDAN (MARKAZIA) THAT THIS PROBLEMS IS CAUSED BY THE INVERTOR. HOWEVER, THEY ARE DENYING THAT THE INVERTOR FOR THIS CAR WAS RECALLED, CONTRARY TO WHAT THE OFFICAL TOYOTA WEBSITE STATES WHEN I ENTER THE VIN. THEY ALSO CALIM THAT THEY ARE OBLIGATED BY THE MAIN OFFICE TO OFFER A SOFTWARE UPDATE ONLY.
Sep 27, 2020
TOYOTA'S ENTUNE NAVIGATION SYSTEM RANDOMLY FREEZES AND RESETS. WHEN THIS HAPPENS AT HIGH SPEEDS ON A HIGHWAY WHERE A PERSON IS DEPENDING ON THE SYSTEM TO GET SOMEWHERE, IT CAUSES A MASSIVE DISTRACTION AND A RISK TO LIFE AND LIMB. TOYOTA IS OFFERING NO RESOLUTION TO THIS ISSUE AND IT'S DEALERSHIPS ARE REFUSING TO EVEN REGISTER USER COMPLAINTS - "UNLESS THEY CAN REPLICATE THE ISSUE" WHICH IS RATHER DIFFICULT SINCE THE PROBLEM IS RANDOM AND THE DEALERSHIPS WILL NOT TAKE USER REPORTS OF THE ISSUE AS CREDIBLE. *JS
Dec 01, 2014
TIRES,WHEELS
2 complaints
YOKOHAMA AVID ENVIGOR 215/50/R17 TREAD SEPARATION: REAR DRIVER SIDE TIRE DEVELOPED A CRACK ON THE INSIDE OF THE TIRE. TIRES HAVE 18,000 MILES ON THEM. INSTALLED 12/27/2017. CRACK RESULTED IN AIR LOSS TRIGGERING THE TPMS SYSTEM. DISCOVERED WHILE DRIVING ON CITY STREET. REMOVED WHEEL AND INSPECTED VIGOROUSLY BEFORE FINDING SAID CRACK. CONTACTED YOKOHAMA AND GAVE THEM OPPORTUNITY TO TAKE RESPONSIBILITY FOR THE DEFECT, SENT THEM PICTURE OF CRACK BUT THEY REFUSED TO DO ANYTHING ABOUT IT, CLAIMING IT'S A ROAD HAZARD DAMAGE. WHEN A TIRE CRACKS, THIS INDICATES WEAK TREAD AND DELAMINATION OF THE TIRE LAYERS (TREAD SEPARATION). SPENT A WEEK COMMUNICATING WITH THEM (YOKOHAMA) TO NO AVAIL. THEY ADAMANTLY REFUSED TO TAKE RESPONSIBILITY.
Mar 09, 2019
WE PURCHASED A NEW TOYOTA PRIUS THAT CAME WITH YOKOHAMA ALL SEASON RADIALS. BECAUSE THE TIRE LIGHT CAME ON, I CHECKED THE AIR PRESSURE IN THE TIRES AND SET THEM TO THE PSI AS RECOMMENDED AT ABOUT 1000 MILES. THERE WAS A MINOR IMBALANCE OF 3-4 PSI IN SOME TIRES, BUT NO SERIOUS UNDER INFLATION. WE NOTICED SOME MINOR ROAD NOISE AND VIBRATION. WE HAD A MECHANIC INSTALL MUD FLAPS AND INSPECT THE TIRES, WHEELS, AND BRAKES AT ABOUT 1500 MILES TO SEE IF THERE WAS A VISIBLE REASON FOR VIBRATION. THERE WAS NOTHING OBVIOUS. WE WERE CONCERNED ABOUT THE ROAD NOISE AND ABOUT 2000 MILES WE TOOK THE CAR BACK TO THE TOYOTA DEALER WHO INSPECTED THE TIRES, CHECKED THE AIR PRESSURE, AND DECLARED THAT THEY DIDN'T SEE ANYTHING WRONG. AT ABOUT 3000 MILES DRIVING AT A SLOW SPEED (35 MPH OR LESS) IN A SCHOOL ZONE, WE HAD A COMPLETE BLOW OUT OF THE LEFT REAR TIRE. FORTUNATELY, THERE WAS A GRASSY SHOULDER AND NO TRAFFIC, SO WE HAD NO INJURIES OR OTHER DAMAGE. THE TREAD APPEARED TO SEPARATE AND THERE WAS A SIDEWALL TEAR STARTING AT THE TREAD. WE RETURNED TO THE TOYOTA DEALER AND ALSO SHOWED THE TIRE TO THREE DIFFERENT TIRE SHOPS (ALL THREE SELL YOKOHAMA TIRES). THE TOYOTA DEALER DID NOT OFFER AN OPINION OTHER THAN TIRE DEFECT - SO WE NEEDED TO DEAL WITH THE MANUFACTURER. TWO TIRE SHOPS THOUGHT IT WAS A DEFECT (EVEN THOUGH THEY SAID IT WAS A HASSLE TO GET A REPLACEMENT PAID FOR BY YOKOHAMA). ONE SHOP REPORTED IT WAS A DEFECT UNLESS THE TIRE WAS UNDER INFLATED, BUT THEY DIDN'T SEE ANY WEAR PATTERN THAT INDICATED UNDER INFLATION. BECAUSE OF THE BLOWOUT AND A SECOND SUSPICIOUS TIRE OF THE FOUR, WE REPLACED ALL FOUR WITH A DIFFERENT BRAND. AS FAR AS WE CAN TELL, THE YOKOHAMA TIRE(S) WERE DEFECTIVE AS NEW ON THE CAR. *TR
Dec 15, 2014
SEATS
2 complaints
PURCHASED 'LEATHER' PACKAGE UPGRADE. SEATS STARTING SEPARATING A YEAR AGO. GOT TIRED OF RUN AROUND WITH DEALER TO MAKE REPAIRS. TOOK IT TO ANOTHER DEALER TO BE TOLD SEATS WERE SIMULATED VINYL LEATHER. GOT SEATS REPAIRED OUT OF MY OWN POCKET. NO MORE TOYOTA'S FOR US!
Feb 02, 2018
I FINALLY REALIZED THAT THE DRIVERS SIDE HEAD RESTRAINT ON THIS CAR IS CAUSING ME CHRONIC NECK AND HEAD PAIN. IT PUSHES MY HEAD FORWARD, WRECKING MY POSTURE. SITTING PARKED, WITH THE HEADREST REMOVED, THE SEAT IS COMFORTABLE AND ALL THE CONTROLS ARE WITHIN REACH OF MY HANDS AND FEET. I UNDERSTAND THAT YOUR NEW REGULATIONS CALL FOR A MINIMUM OF 2" FROM THE BACK OF THE HEAD TO THE HEAD RESTRAINT. I HAVE ZERO ROOM, AND MY HEAD IS PUSHED FORWARD. THERE REALLY NEEDS TO BE SOME ADJUSTMENT TO ACCOMMODATE PEOPLE WITH DIFFERENT BODY TYPES. I'M A MALE, 5' 9" AND ABOUT 160 LBS. *TR
Sep 17, 2014
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2014 Toyota Prius V. The contact stated that while driving approximately 35 MPH, the brake light, tire pressure, traction control, battery, and other warning lights were illuminated. While attempting to depress the brake pedal, there was more resistance than normal, making it difficult to slow the vehicle. The contact was able to drive the vehicle to the nearest mechanic; however, the vehicle was not diagnosed. The vehicle was then taken to the residence. The vehicle was taken to another certified mechanic, who diagnosed and determined that the brake master cylinder and actuator assemblies had failed. The brake master cylinder and brake actuator assemblies were in the process of being repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 220,000.
Nov 05, 2025
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
The Head Gasket failed on my vehicle, and began to burn coolant and overheat my engine. Upon description of the issue, a dealership mechanic was able to diagnose the issue. The sudden failure of my vehicle due to overheating while driving was extremely risky, and I had no indication that the issue was a head gasket until a dealership mechanic was able to look at my vehicle after being towed. I had taken my vehicle to a third-party mechanic, and they could not tell me why my vehicle was burning coolant, but provided a temporary Stop-Leak fix that did not hold. The first appearance of the Check Engine light was about 9 months ago, was assumed to be the spark plugs, which I had replaced, but then my coolant light started coming on with the check engine light for about a week before the engine overheat incident. The vehicle has been inspected by a Toyota Hybird Mechanic. No other inspections have been done. My safety and other's safety was put at-risk as my steering, speed control, and speed monitoring systems immediately shut off once the system detected an overheat, making it difficult to pull over safely and slowly to address the issue/call a tow truck. I required physical assistance from another motorist to move my vehicle off the road to allow others to pass.
Dec 31, 2024
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
Car was diagnosed at a Toyota dealership with a brake booster issue reading code 20TE07 after my vehicles brakes suddenly would not work and the car continued to jolt forward. The brakes wouldn’t stop the car. According to Toyota, my vehicle is three months outside of the warranty period but under the covered mileage so we are left to repair this defect ourselves. This was a very dangerous situation and could have cost us and our children our lives instead of just the $4800 repair cost. This has happened to both of our Prius’s so this is not a rare issue. Toyota needs to have a plan for these parts failing suddenly and they should all be recalled for safety in my opinion. The experience was very scary and we had zero control over the vehicle when the brakes suddenly went out. Where do I join the class action lawsuit?
Oct 22, 2024
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
I was dropping my daughter off at school and the car completely shut down on me and turned off in the middle of an intersection. I have just had brakes and oil changed but ever since I got the car codes keep popping up and when checked it’s all good. Front lights keep glitching and even with new brakes there is still a bad sound. My dash computer thing keeps going in and out. It happens a lot more when it rains and makes a sizzling sound I’m afraid to drive it in the rain. I’m besides myself how the car turned off on me and my child we couldn’t move I could accelerate and we almost got hit then another light came on and I couldn’t even turn my wheel. Very dangerous
Feb 05, 2024
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
Good Evening, I'm writing to request a callback in regards to my 2014 Toyota Prius which is subject to a recall. "The involved vehicles were designed to enter a failsafe driving mode in response to certain hybrid system faults. Toyota has found that in rare situations, the vehicle may not enter a failsafe driving mode as intended. If this occurs, the vehicle could lose power and stall. While power steering and braking would remain operational, a vehicle stall while driving at higher speeds could increase the risk of a crash." I recently just moved back to South Florida, I was living in NJ for a few years and had the Inverter malfunction earlier this February, 2023, forcing the car to enter the fail safe mode described giving me the warning to "Check Hybrid System, Stop the Vehicle in a Safe Place". The car was at Toyota Universe, Little Falls, NJ for about 45 days, since this was going to take the complete replacing of the inverter and an update of some sort of software. After receiving the car back around March 17th, I moved back to Florida about 2 weeks later. This evening around 5:30 returning from work, the car stalled again while I was driving surrounded by dense traffic, wouldn't accelerate with all lights flashing. Thankfully I was able to pull over slowly into a parking lot after which my steering wheel locked, and my car was no longer able to be put into Drive or Reverse. Car was only able to shift into Neutral and Park. This was the most terrifying experience of my life had something worse happen in the middle of traffic. I have dropped off my car to the dealership parking lot and will be checking it in first thing in the morning. I'd like to ascertain what I should expect from Toyota Manufacturing should this issue be unfixable? I am more than happy to let them attempt fixing it, but I also need to live a normal life and don't feel the need to be responsible for a manufacturing defect putting my life in jeopardy every time I go drive.
May 02, 2023
STRUCTURE,SERVICE BRAKES
1 complaint
I was in stop and go traffic. We got into a crash and my vehicle was totalled. I’ve never been in an accident before. It felt like the break system just broke down.
Mar 14, 2023
STEERING,SUSPENSION
1 complaint
Lost steering on car while driving. Shop noted right control arm completely corroded through and broken axle. Entire undercarriage rusted and corroded. Available for inspection. Sudden loss of steering is a risk factor for serious injury or death. Problem has been looked at by two independent service centers who have agreed on problem. Has not been inspected by manufacturer, whom I have contacted over 8 times regarding this issue, or by any other party. There were no warning signs or symptoms prior to failure.
Jul 09, 2022
STRUCTURE,UNKNOWN OR OTHER
1 complaint
Blizzard Pearl White paint started peeling off the car's body around the top areas of the 4 side doors (passenger & driver sides). There seems to be an active recall on this from Toyota for the same paint color and type, but the Prius model is not included in the active recall for this same condition. It has become a hazard such that such paint chips can be ingested by children. I took it to the Santa Monica, CA Toyota dealership and it was verified by the dealership representative there that this was a condition caused by a defect in the original paint with exposure to sunlight.
Feb 25, 2022
SEAT BELTS
1 complaint
The contact owns a 2014 Toyota Prius. The contact stated that the seat belts would not lock properly. The vehicle was taken to a local mechanic where it was diagnosed with needing the buckles replaced. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 88,000.
Nov 22, 2021
ELECTRICAL SYSTEM,SEATS,ENGINE
1 complaint
Originally, Toyota issued a safety recall in 2014 to address the inverter defect in model years 2010 to 2014, an attempt to fix the problem on about 800,000 cars in the U.S. by modifying software that controls the hybrid electrical system. It was intended to fix the overheating problems. The inverter controls the power flowing between the battery and electrical motors. The inverter boosts the battery from 200 - 500 volts. They inspected my car saying it was in excellent condition. After, the software upgrade i had major problems. My original Prius battery with around 65,000 miles stopped holding a charge. My 12 volt battery also died shortly after. And my power outlets in my got super hot and spiratually worked off and on. And my driver seat gets hot when i turn on car even though seat button is off. I am sweating all the time. Plus, i have skin conditions and asma. I talked to dimitri, and they tried to charge me 1200for unnecessary repair. Also, failed to call NHTSA as promised
Jul 29, 2021
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
UNKNOWN. I WAS BASICALLY DRIVING ON THE FREEWAY, WHEN MY CAR'S ENGINE SUDDENLY STOPPED RUNNING. THE CAR WAS AUTOMATICALLY PUT INTO NEUTRAL AND WAS NOT ABLE TO CONTROL THE SPEED OF THE CAR, SO I HAD TO MOVE TO THE SIDE OF THE FREEWAY. AS I WAS SITTING IN THE CAR, I STARTED SMELLING BURNED WIRE AND INTERIOR STARTED TO FILL WITH SMOKE. I IMMEDIATELY TURNED THE CAR OFF AND GOT OIT. AS I WAS STANDING FAR AWAY FROM THE VEHICLE, FLUID STARTED LEAKING AND IT HAD CAUGHT INTO FIRE. THE FRONT BUMPER WAS COMPLETELY BURNED OFF, AS WELL AS SOME OF THE ENGINE AND ELECTRICAL PARTS WERE AFFECTED AS WELL.
Dec 18, 2020
SERVICE BRAKES, HYDRAULIC,HYBRID PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE AND HYBRID BATTERY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA TOYOTA OF MEDFORD (1420 N RIVERSIDE AVE, MEDFORD, OR 97501) WHERE IT WAS DETERMINED THAT THE HYBRID BATTERY INTAKE FAILED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. TWO WEEKS LATER FAILURE AN ABNORMAL SOUND WAS HEARD COMING FROM THE BRAKES. THE VEHICLE THEN WAS TAKEN BACK TO THE SAME DEALER HOWEVER, A DIAGNOSTIC TEST WAS STILL PENDING. THE CONTACT REFERENCED NHTSA ACTION NUMBER: DP19004 (SERVICE BRAKES, HYDRAULIC) 18V684000 (HYBRID PROPULSION SYSTEM) AS POSSIBLE SOLUTIONS TO THE FAILURES HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,971.
Sep 30, 2020
AIR BAGS,SEAT BELTS
1 complaint
TRAVELING ON A HIGHWAY, CHANGED LANES TO AVOID IN ACCIDENT, CAR BEHIND ME CHANGED LANES TOO. CAR BEHIND FAILED TO SLOW DOWN AND SMASHED TRUNK AND PUSHED ME INTO A STEEL GUARD RAIL. SIDE, FRONT, AND KNEE AIR BAGS DID NOT DEPLOY. SEAT BELT PRETENSIONERS DID NOT ENGAGE. NOR DID HEAD RESTRAINTS.
Sep 28, 2020
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS V. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FUNCTIONED INTERMITTENTLY. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPIRAL CABLE ASSEMBLY AND CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Aug 04, 2020
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
RATTLE TYPE OF NOISE CAN HEAR AND FEEL FROM DRIVER'S SIDE IN FRONT SUSPENSION AREA WHILE DRIVING LOWER SPEED AND WHEN PUSH BRAKE AND STOP . MOST OF NOISE HAPPENED WHEN PUSH BRAKE TO STOP AND SLOWLY START DRIVING / MOVING VEHICLE AGAIN . THOUGHT NOISE IS FROM SUSPENSION BUT AFTER BEING FULL INSPECTION ON VEHICLE , MECHANICS BELIEVE IT'S NOISE FROM " HYBRID SYSTEM POWER INVERTER " . SEARCH RECALL STATES ON NHSTA WEB AND FOUND RECALL IS " INCOMPLETE " . SO AM PLANING TO BRING IT AND ASK AT TOYOTA DEALER IN CULVER CITY CA WHERE I ORIGINALLY PURCHASED VEHICLE FOR REPAIR / REPLACE INVERTER . IT SUPPOSED TO BE PERFORM AS FREE OF SERVICE .
Jul 05, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE
1 complaint
WHILE BEING DETAILED, PUDDLE LIGHT WAS SEEN SMOKING ON DRIVERS SIDE DOOR. IT MELTED THE BODY OF DOOR AND HAD TO BE REMOVED. I ALSO HAVE VIDEO OF IT SMOKING AND MELTING DOOR.
Apr 15, 2020
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
POWER STEERING HARD TO DRIVE, CHECK ENGINE LIGHT, ABS, A LITTLE CAR LIGHT , STORING RED LIGHT ,
Sep 24, 2019
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE PRIUS VEHICLES COVERED ONLY BY WARRANTY ENHANCEMENT ZJB ARE SUFFERING THE SAME DANGERS FROM BRAKE BOOSTER PUMP FAILURES AS THOSE TOYOTA COVERED SAFETY RECALLS D0H AND K0L. BY EXCLUDING PRIUS WITH DEFECTIVE BRAKES FROM D0H AND K0L, TOYOTA HAS LEFT THE OWNERS TO HELPLESSLY EXPERIENCE LIFE-THREATENING BRAKE FAILURES OR MALFUNCTIONS BEFORE TOYOTA WILL PROVIDE THE REPLACEMENT BRAKE COMPONENTS NEEDED TO MAKE THE CAR SAFE. THE LAW REQUIRES TOYOTA TO PREVENT THE LIFE-THREATENING DANGERS OF THIS DEFECT BEFORE BRAKE FAILURE OCCURS. TOYOTA'S COST-CUTTING STRATEGY IS CAUSING CRASHES. INJURIES AND CRASHES CAUSED BY THE BRAKE DEFECT EXPLAINED HEREIN HAVE BEEN REPORTED TO NHTSA. TOYOTA'S DECISION TO PROVIDE POST-FAILURE REPAIR REIMBURSEMENT - INSTEAD OF A PREVENTATIVE SAFETY RECALL REMEDY - EXPLAINS MANY OF THE CRASHES AND INJURIES REPORTED TO NHTSA. HERE IS A LIST OF RELEVANT COMPLAINTS FROM SAFERCAR.GOV: 10794873,10875685,10876015,10927047,11231660,11219354,11014878,11151142,10680404,10627821,11154835,10983408,10704553,10734278,11173353,11064519,10971881,11186947,10923921,10573591,11243249,10819439,10592400,10919990, 10851950,10855586,11240240,11197067,11193820,11173721,11156466,11144698, 11235210,10550179,11253950,11102264,11044156,11253725,10616134,10875625, 11231596,10584723,11207636,10749388,11014797,11203834,11203591,11193354, 11182610,11155778,11130742,11129946,11164336,10498096,11219901,11154783, 10598545,11228248,10547701,11110691,11164990,11222966,11207630,11192342, 11184751,11183661,11183178,11173804,11173173,11173044,11162242,11144888, 11139660,11121916,11088447,11080403,11061959,10984549,11073636, 11034572, 10870866,10929397,11104163 WHEN THE BRAKE BOOSTER PUMP ASSEMBLY FAILS IN A PRIUS VEHICLE EXCLUDED FROM D0H, C1256, C1253, C1252, C1391, U0293, AND OTHER DTCS INDICATING DANGERS AND FMVSS NONCOMPLIANCE ARE BEING STORED. *TR
Sep 18, 2019
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR WOULD NOT ACCELERATE AS EXPECTED. IT BEHAVED AS IF THE FUEL INJECTOR WAS NOT WORKING PROPERLY. WE WERE NOT ABLE TO KEEP A CONSISTENT SPEED AND THE MOTOR STARTED TO HAVE A ROUGH IDLE SOUND. THE HYBRID SYSTEM STOPPED WORKING, THE ICON OF THE BATTERIES TURNED PURPLE AND WOULD NOT RECHARGE WHEN STOPPING. WE TOOK IT INTO THE DEALERSHIP, THE SERVICE PERSON THEY SAID IT WAS A SOFTWARE AND EMISSIONS MISS-FIRE ISSUE. IT WILL TAKE A PART TO BE REPLACED AND SOFTWARE UPDATED. TOYOTA SENT OUT A MEMO TO THEM STATING THIS MIGHT HAPPEN AND THIS IS HOW TO FIX IT. IT SEEMS SINCE THEY ARE WARNING SERVICE STAFF TO BE AWARE OF THIS THAT MAYBE THEY SHOULD TAKE CARE OF IT BEFORE IT HAPPENS AND NOT HAVE ME PAY OVER $900 AND THE STRESS OF IT HAPPENING ON THE FREEWAY AND THEN HAVING ME GET IT FIXED.
Jul 23, 2019
SERVICE BRAKES, HYDRAULIC,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE EDR REPORT CLEARLY SHOWED THAT THE BRAKE OIL PRESSURE CHANGES DID NOT CORRELATE WITH THE PROGRESSIVELY INCREASING VEHICLE DECELERATION. THE ISSUE IS OCCASIONAL, RARE AND CANNOT BE REPRODUCED EVERY SINGLE TIME. THIS LEADS TO DISPARITY IN ASSUMED BRAKING DISTANCE FROM ROUTINE EXPERIENCE BY DRIVING THE VEHICLE AND ACTUAL BRAKING DISTANCE AT THE TIME OF FAILED BRAKING WHICH SUPPOSEDLY MAY BE AS A RESULT OF INVERTER ISSUES THAT ARE RESPONSIBLE FOR EXCLUSIVELY REGENERATIVE BRAKING AT LOW (<50 MPH) SPEEDS.
Jan 31, 2019
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE CAR BRAKES FAILED AT LOW SPEEDS (10-15 MPH) AND BUMPED INTO THE CAR IN FRONT IN A STOP-AND-GO TRAFFIC ON THE WET FREEWAY AFTER A RECENT RAIN. THE BRAKE PEDAL WENT ALL THE WAY DOWN TO TOUCH THE FLOOR, AS IF THE BRAKE PEDAL WAS DISENGAGED FROM THE BRAKING SYSTEM AND THE ABS LIGHT DID NOT TURN ON AT THE TIME OF BRAKING. THE CAR WAS DRIVING IN THE STRAIGHT LINE AND IMMEDIATELY BEFORE THIS I WAS ABLE TO SUCCESSFULLY BRAKE THE CAR ON THE VERY SAME TRIP. SO THE PROBLEM IS INTERMITTENT. THIS IS THE SECOND TIME WITH THIS CAR, AS MY SPOUSE ALSO EXPERIENCED THE SIMILAR BRAKE FAILURE AT EVEN LOWER SPEEDS (<10 MPH) RESULTING IN TOUCHING THE CAR IN FRONT AND MINOR SCRATCH ON THE BUMPER. IT WAS A DRY DAY THEN AND ALMOST SIMILAR CIRCUMSTANCES. ASSOCIATED GEICO CLAIM NUMBER IS 0423477190101054. WE OPENED A CASE WITH TOYOTA TO CHECK THE DATA RECORDER. ASSOCIATED TOYOTA CASE NUMBER IS 181112370.
Nov 13, 2018
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
CAR WAS IN MOTION IN A RESIDENTIAL AREA, MOVING AT A LOW SPEED, UNDER 25MPH. WHILE IN AN UNDULATING PORTION OF THE ROAD, DURING ENTRY AND EXIT FROM A DIP AND SLIGHT TURN IN THE ROAD, THE ENGINE STALLED FOR A BRIEF MOMENT, FOR NO MORE THAN A SECOND OR SO THE ACCELERATOR WAS NON-RESPONSIVE, CAUSING ME TO FORCE A STOP BY USING THE BRAKE, AFTER WHICH TIME THE MOTOR RE-ENGAGED AS NORMAL. UNKNOWN CAUSE, HAPPENED ONCE IN MY EXPERIENCE WITH THE CAR AND NEVER AGAIN. CAR HAS BEEN DRIVEN BY MY DAUGHTER FOR THE LAST 3+ YEARS, SHE HAS NOT REPORTED A RECURRENCE OF THE PROBLEM.
Oct 07, 2018
VISIBILITY,VISIBILITY/WIPER
1 complaint
PRIUS WINDSHIELD IS PRONE TO CRACK WHEN TRAVELING ON HIGHWAY. I WAS TRAVELING ON HIGHWAY WHEN A TINY ROCK HIT THE LOWER RIGHT SIDE OF MY WINDSHIELD. THEN I COULD SEE THE TINY CRACK GETTING LONGER UNTIL IT NEARLY REACHED THE MIDDLE IN A MATTER OF TWO MINUTES. PRIUS OWNER SHOULD NOT HAVE TO PUT UP WITH THIS EXPENSIVE AND DANGEROUS DEFECT.
May 29, 2018
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
PULLING INTO A PARKING STALL ALMOST STOPPED. MY CAR SUDDENLY ACCELERATED AND JUMPED THE CURB.
Apr 17, 2018
STEERING,POWER TRAIN
1 complaint
VEHICLE STALL . SHOW 'CHECK HYBRID SYSTEM ' STOP THE VEHICLE IN A SAFE PLACE' DEALER SAID PROBABLY INVERTER IPM FAILED.
Apr 03, 2018
STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
ON A WINTER DAY MY CAR SLID DOWN A STEEP ROAD AND WOULD NOT STOP WHILE BREAKING, BOTH FRONT FENDER FLARES BROKE OFF CAUSING THE CAR TO ACT LIKE IT WAS ON A SLED. THE CAR EVENTUALLY STOPPED AFTER I PLACED IT IN NEUTRAL AND THEN SLID AGAIN AND THEN IT FINALLY STOPPED. I ALMOST KILLED MYSELF.
Jan 23, 2018
ELECTRICAL SYSTEM,SEATS
1 complaint
ON FRIDAY, JANUARY 12, 2018 I FOUNT THE CAR SEAT SEVERELY SMOLDERING ON THE PASSENGER SIDE. THE CARE WAS FILLED WITH BROWN SMOKE AND TOXIC FUMES. THE SEAT WAS COMPLETELY BURNED AND MELTED AND TOXIC RESIDUE. FIRE DEPARTMENT PUT OUT FIRE WITH WATER. CAR SEAT HEATER APPARENTLY DID NOT TURN OFF AND SMOLDERED ALL NIGHT. TOYOTA GIVING ME THE RUN AROUND, DELAYING INVESTIGATION AT LEAST 5 WEEKS OR MORE. THE CAR WAS PARKED IN GARAGE, LAST DRIVEN BRIEF DISTANCE EVENING BEFORE. GARAGE NOW WITH TOXIC FUMES AND RESIDUE. CAR LIKELY TOTALED, AND TOYOTA TRYING TO GET OUT OF ANY ASSISTANCE/RESPONSIBILITY. THEY ARE ON PURPOSE BEING VERY DIFFICULT, AND FORCING ME TO COMPLY WITH THEIR AGENDA, OR LOSE OPTION FOR THEIR TAKING SOME RESPONSIBILITY.
Jan 19, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
TOYOTA ISSUED SAFETY RECALLS E0E AND F0R FOR THE FAILURE OF THE HYBRID INVERTER. IF THE INVERTER HAD NOT FAILED YET, THE TOYOTA'S REMEDY IS A 'SOFTWARE RE-FLASH'. THE SOFTWARE REFLASH 'REMEDY' IS NOT SUFFICIENT. THERE HAVE BEEN AN EXCESSIVE NUMBER OF INVERTER FAILURES AFTER THE SOFTWARE RE-FLASH 'REMEDY' FOR THESE RECALLS HAS BEEN COMPLETED. THIS IS VERY DANGEROUS TO DRIVERS, AS IT LEADS TO UNINTENDED DECELERATION ' THE PRIUS SPONTANEOUSLY ENTERING 'LIMP-HOME MODE' OR EVEN A 'HYBRID SYSTEM SHUT DOWN'. THIS IS DANGEROUS AS IN RESULTS IN DRASTIC REDUCTIONS, IF NOT THE COMPLETE LOSS, OF POWER. THESE UNINTENDED DECELERATION OCCURRENCES PREDOMINANTLY HAPPEN WHILE THE VEHICLES ARE IN MOTION ' MANY TIMES AT HIGH SPEEDS. BETWEEN ONLY TWO DEALERSHIPS, WE HAVE DOCUMENTED APPROXIMATELY 100 INVERTER FAILURES AFTER THE E0E AND F0R SOFTWARE REFLASH 'REMEDY' HAS BEEN COMPLETED. DURING ONE INVERTER FAILURE, WHICH TOOK PLACE AFTER RECEIVING THE E0E SOFTWARE RE-FLASH, EXCESSIVE HEAT WAS GENERATED WITHIN THE INVERTER THAT MELTED STEEL BOLTS AND CREATED AN ELECTRICAL ARC THAT BLASTED TWO HOLES THROUGH THE ALUMINUM CASE OF THE INVERTER ASSEMBLY. THE DRIVER STATED IF SHE HAD EXPERIENCED THIS FAILURE WHILE ON THE FREEWAY, 'SHE WOULDN'T BE HERE ANYMORE.' THE VEHICLE WAS A 2012 MODEL YEAR AND AT THE TIME OF THE FAILURE IT HAD ONLY 31,222 MILES ON IT. INSTANCES OF UNINTENDED DECELERATION WILL CONTINUE TO GROW DAILY UNTIL TOYOTA IMPLEMENTS A SUFFICIENT REMEDY THAT WILL PREVENT THESE LOSSES OF POWER FROM OCCURRING. ATTACHED PLEASE FIND A REPORT DETAILING, FOR ONLY TWO DEALERSHIPS, THE INVERTER FAILURES WE'VE EXPERIENCED AFTER THE E0E AND F0R SOFTWARE RE-FLASH REMEDIES HAVE BEEN COMPLETED. ALSO ATTACHED, PLEASE FIND THE PHOTOGRAPHS OF THE INVERTER WHICH EXPERIENCED THE ELECTRICAL ARC. PLEASE CONSIDER THAT "DATE THIS HAPPENED" AS THE FILING DATE OF THIS REPORT. *JS
Dec 13, 2017
VEHICLE SPEED CONTROL,WHEELS,UNKNOWN OR OTHER
1 complaint
SINCE THE VEHICLE WAS PURCHASED, THE ODOMETER HAS BEEN OFF BY ABOUT 2 MILES PER HOUR AT 65, AND 3-4 MILES PER HOUR AT 95. THIS MEANS THAT THE OBOE GET IS RECORDING 4% HIGHER MILEAGE THAN WHAT IS ACTUALLY BEING DRIVEN. MY CAR IS NOT ALONE, MANY PRIUS V MODELS HAVE THE SAME PROBLEM. DEALERSHIP DID NOT HAVE A SOLUTION. THIS NOT ONLY VOIDED MY 100,000 MILE WARRANTY 3-4K MILES EARLY, BUT IT MAKES THE FUEL ECONOMY LOOK BETTER ON PAPER THAN IT ACTUALLY IS- A SELLING POINT THAT TOYOTA TAKES ADVANTAGE OF. TO ME, THIS IS JUST AS BAD AS WHAT VOLKSWAGEN DID WITH THEIR DIESEL VEHICLES.
Sep 29, 2017
TIRES
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS EQUIPPED WITH TOYO PROXES A20 (NA) TIRES, SIZE: P215/50/R17 (NA). WHILE THE TIRES WERE BEING REPAIRED AT GATEWAY TIRE (8115 MACON ROAD, CORDOVA, TN 38018; 901-624-0911), THE CONTACT WAS INFORMED OF A SLIGHT TEAR THAT CIRCLED THE INSIDE OF ALL FOUR TIRES, CAUSING THE TREAD TO SLIGHTLY SEPARATE. THE DEALER DIAGNOSED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE REPLACED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO PAY A PORTION OF THE REPLACEMENT COST. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 40,694
Sep 06, 2017
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
RODENTS CHEWED THROUGH MAJORITY OF THE WIRING UNDER THE HOOD AND BUILD NESTS IN THE ENGINE. THIS HAS HAPPENED TWICE AND I HAVE ONLY OWNED THE CAR FOR 5 MONTHS AND COST ME A LOT OF MONEY FOR REPAIRS WHICH TOYOTA WILL NOT COVER AND SAID IT IS NOT THEIR RESPONSIBILITY FOR USING THESE SOY BASED WIRES THAT ATTRACTS RODENTS.
Jan 30, 2017
ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
SEAT BELT LIGHT STAYED ON, SWERVE LIGHT OCCASIONALLY. PROVED TO BE RODENT DAMAGE ON WIRE INSTRUMENTS AND BLOWER, PANEL INSTRUMENT, ANTENNA ASSEMBLIES REACHING $3,900. VEHICLE PARKED OUTSIDE RESIDENTIAL BUILDING ON PUBLIC STREET IN COLD RAINY WEATHER. VEHICLE IN EXCELLENT CONDITION. NEVER HAD SUCH A PROBLEM WITH ANY OTHER VEHICLES WHILE LIVING HERE OVER 20 YEARS. COULD SOY BASED ENCASING AROUND WIRING CONTRIBUTE TO THIS? *TR
Jan 23, 2017
WHEELS
1 complaint
TREAD TIRE SEPARATION ON ALL FOUR OEM TOYO TIRES. REQUIRED TIRE REPLACEMENT.
Dec 30, 2016
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
WHILE I WAS DOING A SLOW TURN IN A DRIVEWAY, MY BRAKE FAILED AND THE CAR CONTINUED TO ACCELERATE IN A FORWARD MOTION. WHEN I SHIFTED INTO REVERSE, THE CAR REVVED AND ROARED ACCELERATING AT FULL TILT. IT RACED ACROSS A ROAD INTO ANOTHER DRIVEWAY ONLY STOPPING WHEN WEDGED BETWEEN A GARAGE DOOR AND A TREE. TOYOTA TOOK THE TOTALED CAR AND HAD IT INSPECTED BY ENGINEERING ASSOCIATES AND INSURANCE AUTO AUCTIONS. THEIR RESPONSE IS THAT "THERE WAS NO SERIOUS DEFECTS IDENTIFIED." OBVIOUSLY, THE MOMENTARY MECHANICAL OR ELECTRONIC FAILURE OF MY CAR COULD NEVER BE DETECTED, SO ACCORDING TO TOYOTA, THERE WAS NOTHING TO CAUSE THE FAILURE. I FEEL TOTALLY VICTIMIZED AND BELIEVE TOYOTA SHOULD TAKE RESPONSIBILITY AND COMPENSATE ME FOR THE LOSS OF MY CAR.
Dec 16, 2016
STEERING,VEHICLE SPEED CONTROL,ENGINE
1 complaint
WAS DRIVING AT APPROX 20MPH ON A SIDE ROAD WHEN THE CAR COMPLETELY LOST POWER AND WENT DEAD. ALL THE DASHBOARD WARNING LIGHTS LIT UP AT THE SAME TIME. LOST STEERING CONTROL (THE STEERING WHEEL BECAME VERY HEAVY AND WAS UNABLE TO STEER). MANAGED TO COAST TO A STOP A 100 FEET AWAY (SINCE THE CAR HAD ABSOLUTELY NO POWER). TURNED OFF THE POWER BUTTON, TURNED IT BACK ON AND THE CAR STARTED RUNNING AGAIN. TOOK IT TO THE DEALER THE NEXT DAY. THEY RAN DIAGNOSTICS, FOUND CODES (LISTED BELOW) WHICH SUGGESTED THAT THE SMART KEY LOST COMMUNICATION WITH THE CAR. THEY KEPT THE CAR FOR AN EXTRA DAY, RAN THE DIAGS OVERNIGHT JUST TO SEE IF THEY CAN REPRODUCE BUT, WAS TOLD THAT THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM. NO IDEA WHAT MAY HAVE CAUSED THE ISSUE. THE SMART KEY WAS SITTING ON THE CENTER CONSOLE. BELOW ARE THE SMART KEY RELATED CODES THAT WERE RECORDED: U0100 - LOST COMMUNICATION WITH ECM/PCM "A" U0142 - LOST COMMUNICATION WITH BODY CONTROL MODULE "B" U0155 - LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE U0293 - LOST COMMUNICATION WITH HYBRID VEHICLE CONTROL SYSTEM PLEASE HELP INVESTIGATE THIS AS THIS IS POTENTIALLY A VERY SERIOUS ISSUE. BY GOD'S GRACE, THERE WAS NO OTHER VEHICLE ON THE ROAD, WAS GOING AT A LOW SPEED AND THANK GOD, THIS DID NOT HAPPEN ON A HIGHWAY AT HIGHWAY SPEED. THANKS.
Sep 27, 2015
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,700. UPDATED 01/20/16*LJ *CN
Sep 08, 2015
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
WITHIN THE LAST SIX MONTHS, AND ABOUT FOUR TIMES, I HAD EXPERIENCED ROUGH/HIGH IDLING DURING HOT DAYS AND AFTER DRIVING OVER 80 MILES; USING AIR CONDITIONING. (I WORK OVER 70 MILES FROM HOME.) I DECIDED TO TAKE THE CAR TO THE TOYOTA OF REDLANDS DEALERSHIP ON AUGUST 4, 2015, BECAUSE THE CAR WAS DISPLAYING THE SAME CONDITIONS. WHILE ON THE WAY TO THE DEALERSHIP, AND ON THE FREEWAY, THE CAR BEGAN TO IDLE HEAVILY. I MERGED TO EXIT THE FREEWAY AND WHILE ON THE OFF RAMP, STOPPED, THE CAR COMPLETELY SHUT OFF. THE DISPLAY READ "CHECK HYBRID ENGINE. STOP PARK THE CAR SAFELY." I WAS ABLE TO RESTART THE VEHICLE TO MOVE FROM OFF-RAMP TRAFFIC AND PARK IT. THE MESSAGE ON DISPLAY WAS STILL THERE. I SHUT OFF THE CAR AND CALLED THE DEALERSHIP. THEY RECOMMENDED I HAVE THE CAR TOWED TO THEM. WHEN TOW TRUCK ARRIVED, I TURNED ON THE CAR TO POSITION IT FOR THE TOWING BED. THE MESSAGE NO LONGER DISPLAYED . THE CAR STAYED WITH DEALERSHIP ALL DAY ON AUGUST 5, 2015. ACCORDING TO THE DEALERSHIP, THE DISPLAY SHOWED NO MESSAGE AND THERE IS NO CODE TO INDICATE A MALFUNCTION OCCURRED. THEY WERE NOT ABLE TO DIAGNOSE THE PROBLEM. I AM KEEPING THE VEHICLE AT THE DEALERSHIP ON AUGUST 6, 2015, FOR FURTHER EVALUATION. MY CONCERN IS TWO-FOLD: 1. MY SAFETY, 2. IF THE SYSTEM DISPLAYED A MESSAGE, WHY DOES THE SYSTEM NOT PRODUCE A CODE FOR THE TECHNICIANS AS A NON-HYBRID CAR WOULD? THIS ITSELF PRESENTS A SERIOUS ISSUE.
Aug 05, 2015
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
AFTER PARKED FOR 20 MINUTES, THE CAR IS DEAD, HAD TO JUMP START. BATTERY WAS REPLACED BY THE DEALER, BUT THE ISSUE WAS NOT TAKING CARE OF. AT LEAST 3 MORE TIMES SINCE THE BATTERY REPLACEMENT, I FOUND MY CAR WAS AGAIN DED AFTER PARKING, CAN NOT EVEN OPEN THE DOOR WITH REMOTE. BUT ALL 3 TIMES THE CAR WAS ABLE TO POWER ON AFTER A FEW MINUTES ON IT'S OWN WHILE WAITING FOR TOW... ABOVE THAT, THE CLOCK, TRIP ODOMETER AND TEMP SETTINGS WERE RESETTING ON RANDOM TIMES SINCE 650 MILES, AS WELL AS THE RADIO WHICH WILL TURN ON AND OFF AT RANDOM. DEALER REPLACED THE RADIO BUT IT STILL DOES THE SAME. I WAS TOLD THAT THEY (DEALER) CAN'T TELL ANYTHING WRONG WITH THE CAR, AND CAN'T DO ANYTHING ABOUT IT, UNLESS IT'S DEAD WHILE IT'S IN THEIR SHOP, EVEN AFTER I SHOWED THEM THE PHOTOS AND VIDEOS OF THE ISSUES.
Jul 23, 2015
AIR BAGS,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. AS A RESULT, A CRASH OCCURRED AND THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 3,200.
Jul 15, 2015
ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
I WAS IN A PARKING LOT AND PUT THE CAR IN REVERSE. THEN I HEARD A "BOOM" AND I THOUGHT THAT I BACKED INTO SOMETHING, SO I QUICKLY PUT THE CAR INTO DRIVE. I THEN FELT THE CAR EXCELERATING FAST AND I WAS PUSHING THE BRAKE AS HARD AS I COULD AND COULD NOT STOP THE CAR FROM MOVING FORWARD. THE CAR PROCEEDED TO EXCELLERATE AND WHEN OVER A CURB UP ONTO PAVEMENT AND THROUGH A METAL FENCE AND BENT A 5 INCH ROUND METAL FENCING DOWN TO THE GROUND AND THE CAR KEPT GOING ANOTHER 30 FEET TILL IT FINALLY STOPPED. YOU CAN SEE THE SKID MARKS IN THE THE PARKING LOT.
May 08, 2015
ENGINE AND ENGINE COOLING
1 complaint
AFTER ABOUT 6 MONTHS A/C AND CABIN FAN SYSTEM SMELLED MOLDY, MILDEWY AND VERY MUSTY. TOYOTA SERVICE DEPT SAID ALL NEW MODELS HAVE THE PROBLEM (!) AND TOLD ME TO JUST TRY TO RUN THE FAN WITHOUT A/C. PROBLEM DID NOT GO AWAY! AT MY 12 MONTH CHECK, I REPORTED AIR QUALITY MOLDLY/MILDEW PERSISTS, AND SERVICE REP REPORTED THAT ALL NEW 2014 MODELS DO HAVE THE MOLDY/MILDEW CABIN AIR QUALITY PROBLEM AND TOLD ME TO ALWAYS RUN THE A/C AND FAN SYSTEM WITH "OUTSIDE AIR" COMING IN TOTRY TO CLEAN IT OUT. PROBLEM DID NOT GO AWAY. I LOOKED ONLINE AT "TOYOTANATION.COM" FORUM AND NOTE THAT LONG TERM TOYOTA OWNERS, WHO NOW HAVE NEW 2014 MODELS, ARE EXPERIENCING THE PROBLEM FOR THE 1ST TIME! MUSTY/MILDEWY/ MOLDY CABIN AIR IS DEFINITELY A HEALTH HAZARD, AND TOYOTA SHOULD FIX IT OR AT LEAST OFFER ROUTINE A/C AND AIR SYSTEM FLUSHING SERVICE. INSTEAD TOYOTA SERVICE DEPTS NOW HAVE A CHARGE OF $175 TO FLUSH THE VERY BAD AIR QUALITY IN THE NEW 2014 SYSTEMS THAT THEY CREATED! ONE PERSON SAID HE FILED A COMPLAINT WITH NHTSA. I TRIED THE SAME THING WITH AN EMAIL ON THE NHTSA SITE. NOW I AM FILING A MORE FORMAL COMPLAINT. HOPE THIS WORKS! PLS HELP. IT IS MAKING ME SICK. *TR
Feb 28, 2015
VISIBILITY,STRUCTURE
1 complaint
MUSTY SMELL IN VEHICLE, SICK W/ RESPIRATORY SYMPTOMS, INCLUDING DISTRESS AFTER USING AIR CONDITIONING OR HEATING SYSTEM OR DEFROSTERS. I BROUGHT MY CAR TO DEALER FOR 5000 MILE SERVICE AND MANAGER TOLD ME THE "THERE IS MOLD INSIDE THE AIR CONDITIONER AND HEATING AND ALL VENTED AIR SYSTEM. THIS IS THE WAY THE NEW DESIGN IS, THE AIR SYSTEM IS CLOSED OFF AND THE MOISTURE LAYS IN THERE GROWING MOLD." HE SAID "YOU HAVE TO OPEN THE WINDOWS, IF YOU ARE SENSITIVE, OR HAVE IT CLEANED EVERY WEEK TO KEEP THE SMELL OUT." HE SAID " THAT IS A CHARGE NOT COVERED BY YOUR LEASE, I'LL TAKE THE DASH OFF AND PUT A NEW FILTER AND FLUSH THE AIR HANDLING SYSTEM OUT FOR YOU, THIS TIME. IT USUALLY COST OVER $250.DOLLARS. YOU CAN DO IT YOURSELF BY SPRAYING A WHOLE CAN OF LYSOL BEHIND THE CABIN FILTER EVERY WEEK". MOLD IS KNOWN TO BE DEADLY AND THIS SHOULD NOT BE AN ALLOWED DESIGN. I HAVE SOUGHT MEDICAL ATTENTION FOR THIS PROBLEM AND NOW REFERRED TO A PULMONOLOGIST FOR SPECIAL TEST. I DEFINITELY WOULD NOT HAVE OBTAINED THIS CAR IF THE DEALER HAD DISCLOSED THIS KNOWN PROBLEM. BAD. *TR
Jan 26, 2015
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
SHORTLY AFTER PURCHASING MY 2014 TOYOTA PRIUS IN JUNE 2014, I STARTED NOTICING A MOLDY SMELL COMING FROM THE AIR CONDITIONER. THE HOTTER OUTSIDE IT GOT, THE WORSE THE SMELL INSIDE GOT. I TOOK THE CAR TO THE DEALER TO DISCUSS THE PROBLEM WITH THEM. THEY INFORMED ME THAT TOYOTA SAYS THIS IS AN "ENVIRONMENTAL ISSUE" AND CAN HAPPEN IN NEW CARS AND IS THEREFORE NOT WARRANTIED. THE SERVICE MANAGER INSTALLED A CHARCOAL AIR FILTER IN THE CABIN AIR FILTER AND SAID THAT IT WOULD HELP ELIMINATE THE ODOR. IT DID NOT. IN FACT, THE CHARCOAL AIR FILTER REDUCED THE AIR FLOW INTO THE CABIN WHICH CAUSED THE AC TO NOT COOL. I HAD THE SERVICE DEPARTMENT REPLACE THE CHARCOAL WITH AN ORIGINAL AIR FILTER IN SEPTEMBER AFTER COMPLAINING THAT THE AC WASN'T COOL. THE SMELL IN THE AC PERSISTS. IT'S NOT JUST A BIT WHEN THE CAR IS TURNED ON. NO MATTER WHAT SETTING I PUT THE AC ON, IT DOES NOT HELP (FRESH AIR OR RECIRC). WHEN IT RAINS OR WHEN IT IS REALLY HUMID OUTSIDE, THE CAR SMELLS LIKE A SWAMP (EVEN BEFORE IT IS TURNED ON). THERE IS ALSO HUMIDITY INSIDE THE CAR WHEN OPENING THE DOOR. I'VE ASKED MULTIPLE TIMES TO HAVE THE EVAPORATOR REPLACED BECAUSE I FEAR THAT IT IS NOT DRAINING AND CAUSING MOLD AND MILDEW TO FORM. BREATHING IN THE MOLD IS A SERIOUS HEALTH CONCERN AND TOYOTA WILL NOT AGREE TO ANY KIND OF FIX. I'M ALSO HAVING OTHER VARIOUS HVAC PROBLEMS SUCH AS CONTINUOUSLY FOGGING WINDOWS AND A DRAFT FROM THE DRIVERS SIDE DOOR. THE CAR DOES NOT HOLD HEAT AND IS VERY COLD DURING THE WINTER MONTHS. *TR
Jan 20, 2015
EQUIPMENT
1 complaint
TOYOTA'S ENTUNE NAVIGATION SYSTEM RANDOMLY FREEZES AND RESETS. WHEN THIS HAPPENS AT HIGH SPEEDS ON A HIGHWAY WHERE A PERSON IS DEPENDING ON THE SYSTEM TO GET SOMEWHERE, IT CAUSES A MASSIVE DISTRACTION AND A RISK TO LIFE AND LIMB. TOYOTA IS OFFERING NO RESOLUTION TO THIS ISSUE AND IT'S DEALERSHIPS ARE REFUSING TO EVEN REGISTER USER COMPLAINTS - "UNLESS THEY CAN REPLICATE THE ISSUE" WHICH IS RATHER DIFFICULT SINCE THE PROBLEM IS RANDOM AND THE DEALERSHIPS WILL NOT TAKE USER REPORTS OF THE ISSUE AS CREDIBLE. *TR
Oct 11, 2014
STEERING,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DROVE OVER A POTHOLE, WHICH CAUSED THE REAR OF THE VEHICLE TO ELEVATE. THE CONTACT LOST CONTROL OF THE STEERING AND BRAKES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER, FOR ERRATIC STEERING WHEN GOING AROUND CURVES AT MODERATE SPEEDS. THE SAME MORNING, WHILE DRIVING, THE VEHICLE WENT OVER A DIP IN THE PAVEMENT. THE REAR OF THE VEHICLE WENT AIRBORNE AS IF, IT WAS ON A HYDRAULIC LIFT. THE CONSUMER HAD NO CONTROL OF THE STEERING OR BRAKING. WHAT SAVED HIM WAS THE LEFT REAR BRAKE AND THE TIRE JERKED ON THE PAVEMENT AND PULLED THE VEHICLE BACK STRAIGHT. HE EXPERIENCED THE FAILURE FOR A SECOND TIME. UPDATED 10/29/14 UPDATED 11/21/14*CN THE CONSUMER STATED THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE DOESN'T OCCUR WITH MULTIPLE PEOPLE IN THE VEHICLE. THE DEALER REFUSED TO DRIVE THE VEHICLE ALONE.*JS
Sep 24, 2014
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
ACCELERATION DRIVING EAST ON US RTE. 50 AT ABOUT 60 MPH: VEHICLE ACCELERATED FOR NO APPARENT REASON. I NEARLY RAN INTO THE CAR AHEAD OF ME. THIS CAR IS EQUIPPED WITH RADAR ADAPTIVE CRUISE CONTROL, WHICH WAS ENGAGED AT THE TIME. I TURNED OFF THE CRUISE CONTROL IN TIME TO AVOID A COLLISION. UNINTENDED ACCELERATION HAS SPORADICALLY OCCURRED, BUT IT IS USUALLY FAIRLY MILD. THIS TIME IT WAS SO POWERFUL THAT IT FELT LIKE I HAD STOMPED ON THE ACCELERATOR; THE ENGINE ROARED AND THE CAR TOOK OFF AT FULL THROTTLE. THANKFULLY I WAS TRAVELING AT THE MAX DISTANCE OF THE CRUISE CONTROL. ACCELERATION WAS NOT CAUSED BY FLOOR MATS. I WATCHED WHILE THE DEALER SERVICE MANAGER CHECKED. DECELERATION DRIVING EAST ON I-70: THE CAR AHEAD OF ME SIGNALED TO EXIT THE INTERSTATE AND TURNED SMOOTHLY ONTO THE EXIT RAMP. AS SOON AS HE WAS OUT OF MY LANE MY CAR'S CRUISE CONTROL LOCKED ON TO THE THAT OF THE EXITING CAR AND VIGOROUSLY APPLIED THE BRAKES. STEPPING ON THE ACCELERATOR DID NO GOOD. *TR
Sep 15, 2014
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2014 TOYOTA PRIUS. WHILE IN THE PROCESS OF PARKING THE VEHICLE, THE BRAKES DISENGAGED AND THE VEHICLE ACCELERATED FORWARD UNEXPECTEDLY. THE CONTACT CRASHED THE VEHICLE INTO THE PRECEDING VEHICLE. WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE BRAKES DISENGAGED AND THE VEHICLE ACCELERATED BACKWARDS. THE CONTACT CRASHED THE VEHICLE INTO THE VEHICLE BEHIND IT AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Sep 09, 2014
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
POINT SOURCES OF LIGHT (I.E. BRAKE LIGHTS, HEADLIGHTS, TRAFFIC LIGHTS, ETC.) AT NIGHT TIME AND TO A LESS VISIBLE EXTENT IN THE DAY TIME ARE DUPLICATED OR TRIPLICATED AT DISTANCES THROUGH THE FRONT WINDSHIELD. AS THE LIGHT SOURCE IS CLOSER TO THE CAR, THE GHOSTING EFFECT DIMINISHES. THIS PROBLEM DOES NOT OCCUR WHEN LOOKING OUT THE SIDE WINDOWS OR REAR WINDSHIELD, BUT ONLY OCCURS THROUGH THE FRONT WINDSHIELD. THIS PRISM EFFECT INDUCES NAUSEA AND IS INCREDIBLY DISTRACTING WHILE DRIVING. *TR
Jul 01, 2014
Where to Find VIN for Problems Check
To check for problems and complaints on your 2014 TOYOTA Prius V, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2014 TOYOTA Prius V 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2014 TOYOTA Prius V Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2014 TOYOTA Prius V dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your TOYOTA dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2014 TOYOTA Prius V have?
The 2014 TOYOTA Prius V currently has 247 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2014 TOYOTA Prius V?
The most common problems reported for the 2014 TOYOTA Prius V are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2014 TOYOTA Prius V problem data come from?
All problem and complaint data for the 2014 TOYOTA Prius V comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2014 TOYOTA Prius V?
You can report safety problems with your 2014 TOYOTA Prius V directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2014 TOYOTA Prius V VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2014 TOYOTA Prius V reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2014 TOYOTA Prius V. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
Other Years - TOYOTA Prius V Problems
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