How many problems does the 2013 AUDI Q5 have?

The 2013 AUDI Q5 currently has 90 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 AUDI Q5?

The most common problems reported for the 2013 AUDI Q5 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2013 AUDI Q5 problem data come from?

All problem and complaint data for the 2013 AUDI Q5 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2013 AUDI Q5 Problems

ENGINE

23 complaints

My audi uses 1 quart of oil every 300 miles. The dealership wants to charge to find the problem. Audi should fix the problem at no charge. I bought the vehicle in February 2023. Was told there were no issues with the car.

May 19, 2024

Car started running hot, had mechanic do pressure/ leak test and he couldn’t find a leak. Took it to Audi and they said the coolant pump and thermostat housing were leaking coolant. I’ve researched and it looks like these cars have know coolant pump issues.

Mar 09, 2024

Car was telling me to add 1 qt of oil about every 1500-2000 miles, even after a recent oil change. So I took it to the place I purchased the car from and they replaced the timing chain gasket thing. About a week later the same issue came back. So I took it to Audi to have the same thing replaced. And about a month later the issue came back. Took it back to Audi and they said now the Engine speed sensor seal is leaking oil. I’ve did some research and I’ve found that there is a manufacturing engine defect that causes this reoccurring issue and most Q5 owners have stopped spending money on repairs and just tops off the oil when asked.

Mar 09, 2024

The vehicle oil level low light comes on every 600 miles (excessive oil consumption). I purchased the vehicle in July 2021, and in 2 weeks I had an oil-level light. I called Audi regarding the condition, they talked with the dealership regarding the issue and came back in 2 weeks and stated that the recall was up to 2011. I would like Audi to pay to repair my vehicle, because is a known problem which should have been resolved. Oil Change on 1/12/24; had to put oil in on 2/20/24

Feb 22, 2024

The contact owns a 2013 Audi Q5. The contact stated that the vehicle was experiencing an abnormal oil consumption. The low oil pressure warning light was illuminated. The contact stated that she had been adding a quart of oil to the vehicle every 200 miles driven. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

Oct 04, 2023

+ 18 more complaints for this component

STEERING

16 complaints

When at highway speed, the vehicle veered hard to the left without any driver input, causing the car to cross several lanes of traffic and hit a concrete divider at ~65mph. The driver fractured her back, and one of three children in the car experienced injury. The vehicle was declared a total loss by insurance. The driver (my wife) indicated that a similar incident happened at low speed in a parking lot, but it resolved after shut down and restart of the engine. It is my understanding that the vehicle is currently either at or on the way to a Copart lot.

Feb 07, 2025

Crash: 1

Injuries: 2

Driving and warning light came on “steering defective do not drive.” Power steering and use of wheel went out, and wheel would not turn or move in the middle of driving down the street.

Nov 12, 2022

2013 AUDI Q5 PREMIUM PLUS. THE PROBLEM IS WITH THE STEERING WHEEL , IT ACTS WEIRD AND FEELS DIFFERENT THAN USUAL. IT FEELS SOFTER AND THEN STIFF DURING THE SAME MANEUVER WHEN DRIVING THE CAR AND TURNING ON A DIFFERENT CITY STREET , AT SPEEDS LOWER THAN 40 MPH . THE VEHICLE HAS ABOUT 86 K MILES.

Sep 16, 2019

NOTCHY STEERING WHEN DRIVING. NOTICEABLE DURING BOTH CITY AND HIGHWAY DRIVING, HOWEVER IT IS MORE NOTICEABLE DURING SMALL TURNS SUCH AS CHANGING LANES ON THE HIGHWAY. OCCURS ON BOTH LEFT AND RIGHT TURNS. ISSUE IS ONGOING AND CAN BE DANGEROUS AS NOTCHINESS CAN CAUSE UNEXPECTED OVER STEERING. NOT SURE IF I SHOULD ADD THIS BUT THIS IS A WIDE ISSUE ACROSS MY SEARCHES. I INCLUDED JUST ONE OF MY FORUMS FOUND RELATING TO MY ISSUE BELOW: HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/690756-NOTCHY-STEERING

Mar 28, 2019

I WAS DRIVING MY CAR ON A CITY STREET AND THE RED LIGHT CAME ON. " STEERING DEFECTIVE! DO NOT DRIVE VEHICLE!" AT THAT MOMENT THE STEERING WAS DISABLED. IT WAS VERY HARD TO MOVE THE STEERING WHEEL. THANK GOD I WAS ON A LOW SPEED LIMIT STREET. I GOT VERY SCARED AND SLAMMED ON THE BRAKES TO AVOID THE ACCIDENT.

Jul 25, 2018

+ 11 more complaints for this component

STRUCTURE

6 complaints

Took vehicle in for state safety inspection. Found heavy rust on subframe nearly all the way through. Was told if it gets any worse it will not pass inspection next time. Apparently there are plastic rock shields on subframe that trap water causing it to rust. Took it to dealer and they want to charge close to $4000 to replace. This seems like an engineering defect. The vehicle is kept in a garage and doesn’t have any other rust on it.

Jul 30, 2025

FRONT BUMPER PAINT PEALING OFF. HAD THE BUMPER REPLACED JUST OVER A YEAR AGO AND PAINT IS ALREADY PEALING OFF THE NEW BUMPER. AUDI REFUSES TO REPLACE BUMPER AGAIN BECAUSE IT'S PAST THE WARRANTY. CAN'T EVEN WASH THE CAR WITHOUT MORE PAINT PEALING OFF.

Aug 08, 2016

PANORAMIC SUNROOF HAS BEEN MAKING NOISE SINCE I PURCHASED THE VEHICLE. DEALER HAS ATTEMPTED TO REMEDY THE ISSUE 5-6 TIMES WITH NO RESOLUTION. IT'S NOISIER DURING THE WINTER THAN DURING THE SUMMER. NOISE IS HEARD ANYWHERE FROM 20 TO 50 MPH ON SMOOTH OR BUMPY ROAD MAKES NO DIFFERENCE.

Aug 08, 2016

CHRONIC SUNROOF RATTLING. WHILE DRIVING AT VARIOUS SPEEDS, PANORAMIC SUNROOF RATTLES CONSISTENTLY WHILE CLOSED. DEALERSHIP HAS NOT BEEN ABLE TO FIX AFTER 4 ATTEMPTS. VEHICLE IS UNDER WARRANTY. DEALERSHIP IS AWARE OF ISSUE BUT IS UNAWARE OF A RESOLUTION.

Dec 05, 2015

TL* THE CONTACT OWNS A 2013 AUDI Q5 HYBRID. THE CONTACT STATED THAT WHENEVER ACCESSING THE POWER LIFTGATE, THE DOOR WOULD OPEN AND CLOSE ABRUPTLY. THE DEALER WAS CONTACTED AND STATED THAT THE LIFTGATE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

Sep 17, 2013

+ 1 more complaint for this component

SERVICE BRAKES

5 complaints

CONSUMER WRITES IN REGARD TO BRAKE THROTTLE OVERRIDE ON VARIOUS VEHICLES. THE CONSUMER STATED THAT WHEN REMOVING THE LEFT FOOT FROM THE BRAKE, THERE WAS A DELAY WHEN THE RIGHT FOOT WAS APPLIED TO THE ACCELERATOR. THE DELAY CAUSES THE INABILITY TO MERGE QUICKLY INTO TRAFFIC.

Jun 08, 2022

MY BRAKES HAVE LOST HYDRAULIC PRESSURE SEVERAL TIMES. THE PEDAL GOES TO THE FLOOR WHEN BRAKING TO A STOP. I SEEN A 2018 RECALL BUT MINE DOES SAME.

May 10, 2019

TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKES SEIZED AS THE PARKING BRAKE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TOWED TO A DEALER, WHERE THE VEHICLE WAS DIAGNOSED THAT THE EMERGENCY BRAKE SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

Jul 27, 2015

SEVERE BRAKE SQUEELING WHEN BACKING UP AND MOVING FORWARD AT LOW SPEEDS. PROGRESSIVELY GETTING WORSE. DEALER HAS TRIED SEVERAL FIXES (CLEANING) TO NO AVAIL. MY CONCERN (OTHER THAN THE HURTING THE EARS OF BY STANDERS) IS FURTHER BRAKE PERFORMANCE DEGRADATION.

Jan 06, 2015

I WAS TRAVELING ON THE INTERSTATE AND HAD TO BRAKE. AS SOON AS I HIT THE BRAKE PEDAL IT FELL TO THE FLOOR AND I FORTUNATELY WAS ABLE TO SWERVE TO THE SHOULDER AND AFTER HITTING THE BRAKES A FEW TIMES THEM CAME BACK. ABOUT A WEEK LATER MY WIFE AND KIDS EXPERIENCED THE SAME ISSUE, AGAIN AVOIDING AN ACCIDENT. THIS SEEMS LIKE A COMMON PROBLEM WITH POSTS ON AUDI FORUM. THEY OFFERED AN EXTENSION ON THE VEHICLE WARRANTY BUT THAT DOESN'T PREVENT SOMEONE GETTING KILLED DUE TO MALFUNCTIONING BRAKES. *TR

May 06, 2014

ELECTRICAL SYSTEM,ENGINE

5 complaints

COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, CAUSING IT TO OVERHEAT. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS. MY AIR CONDITIONER STARTED BLOWING FUSES REPEATEDLY (DAILY TO WEEKLY) LAST YEAR AND THE MECHANIC THINKS IT MAY BE A RELATED ISSUE.

Mar 15, 2022

My daughter drove her car to Hobby Lobby in Opelika, AL. After being in the store for about 7 minutes they announced over the intercom for the owner of a black audi to come to the front. They told her that her car was on fire. She went outside and black smoke and fire was coming from the hood. A lady had already called 911. While waiting, flames started coming from the bottom of the car. The police arrived and started trying to put the fire out, then firefighters arrived and put the fire out. After the fire was put out, the car kept trying to start itself so they had to locate the battery to disconnect it. Luckily the firefighters were a few stores down and was able to get to it quick. The car is available for inspection and we feel that this is some type of malfunction that we shouldn't be responsible for. A fire is very dangerous and could have hurt or killed my daughter if it had caught fire with her in it and also it catching fire around other cars that put others in danger or if it would have been at night at home under our carport and ended up catching our house on fire! The car has not been inspected by anyone. We didn't have full coverage insurance since I had just changed our policy since where I worked closed down so in the meantime of going from full coverage insurance to liability for a month and a half, this happened. So now we don't really know what to do, as we feel this isn't something we should have to pay for. We feel that Audi should be responsible for this malfunction/defect. No warnings and we have our vehicles maintenanced regularly.

Aug 20, 2021

Fire: 1

TL* THE CONTACT OWNED A 2013 AUDI Q5. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS SEEN UNDER THE HOOD. THE CONTACT WAS NOT ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO HEAVY TRAFFIC ON THE INTERSTATE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURIES. THE VEHICLE BURST INTO FLAMES, WHICH WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V622000 (ELECTRICAL SYSTEM) AND 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *JS

Jun 13, 2018

Fire: 1

AUXILIARY WATER PUMP CAUGHT ON FIRE. CAR WAS PARKED. NOTICED SMOKE COMING FROM UNDER HOOD. OPENED HOOD AND FOUND FLAMES (VERY SMALL). WAS ABLE TO PUT IT OUT WITHOUT VEHICLE DAMAGE. TOWED TO DEALER AND AM AWAITING RESULTS FROM AUDI

Oct 24, 2017

Fire: 1

COOLANT LEAK RESULTING IN ECM MODULE FAILURE, WIRE HARNESS DAMAGE AND ENGINE TO STALL WITHOUT WARNING. I WAS DRIVING ON US HWY 1

Nov 11, 2016

UNKNOWN OR OTHER

5 complaints

The sliding sunroof exploded out of nowhere with no impact while on the Interstate. The glass rained down on us as we were traveling around 65 mph.

Jan 24, 2022

Panoramic sunroof glass panel shattered. Obviously, if the glass had fallen while I was driving, I (or any passengers) could have been cut and injured. I also could have been distracted and injured myself or someone else in a crash. Rockville Audi has not inspected it yet; although, they are scheduling the repair. The vehicle was inspected on July 1st at about 9:00pm by two Washington National Cathedral Police Officers (Sergeant Lozano and Officer Reyes or Navarro) shortly after it was discovered. The phone number to reach Washington National Cathedral Police is (202) 537-5667. There were no warning lamps or other symptoms that this was going to happen.

Jul 02, 2021

WE DO NOT HAVE A GARAGE SO OUR AUDI IS PARKED OUTSIDE. IT WASN'T STARTING RANDOMLY SO WE TOOK IT TO THE DEALER. THE BATTERY WAS SITTING IN A POOL OF WATER BECAUSE THE METAL BOX THE BATTERY IS IN COULDN'T DRAIN. THAT CAUSED A CIRCUIT BOARD TO SHORT CIRCUIT. THEY CLAIM THE ISSUE WAS WITH THE SUNROOF HAVING DEBRIS LIKE LEAVES CLOGGING THE DRAINAGE SYSTEM.

Jan 28, 2020

THE GLUE THAT HOLDS THE PANORAMA SUN-SHADE TO THE SIDE RAILS FAILS IN HOT CLIMATES. SEPARATION FROM THE SIDE RAIL GUIDES CAUSES THE SUN-SHADE TO CATCH AND TEAR. THIS PART CANNOT BE REPAIRED AND MUST BE REPLACED AT THE COST OF $1500+. I CONTACTED AUDI AND WAS INFORMED THAT THE FAILURE OF THE GLUE IS NOT A COMMON ISSUE DESPITE FINDING DOZENS OF SIMILAR COMPLAINTS ONLINE AND FINDING LOCAL REPAIR SHOPS THAT REPORT REPLACING DOZENS OF SUNSCREENS PER YEAR FOR EXACTLY THIS REASON. I TRULY BELIEVE THIS IS A MANUFACTURER DEFECT AND SHOULD BE TREATED AS SUCH AND REPLACED BY THE MANUFACTURER.

Jun 19, 2017

REAR WINDOW SHATTERED SPONTANEOUSLY WHEN DOOR CLOSED, NO SLAMMED. CAR PARKED IN GARAGE ON 80-DEGREE DAY. REAR WINDOW EXPLODED OUTWARD.

Sep 22, 2016

POWER TRAIN

3 complaints

VEHICLE SUDDENLY WOULD NOT ACCELERATE FROM A STOP ON CITY STREET UNTIL IT REACHES 2500 RPM. CHECK ENGINE LIGHT CAME ON. TOWED TO DEALERSHIP SAID CATASTROPHIC ENGINE FAILURE. I WAS TOKD WILL NEED NEW ENGINE.VEHICLE WAS PROPERLY MAINTAINED. ONLY 45000 MILES.

Oct 20, 2020

AT 62000 MILES THERE IS A FAULTY BEARING IN THE TRANSMITION THAT IS CAUSING NOISE TO RESONATE IN THE CABIN. I TOOK THE CAR TO A REPUTABLE INDEPENDENT MECHANIC IN SAN FRANCISCO AND HIS DIAGNOSIS WAS THAT IT WAS A MANUFACTURE DEFECT, AND I SHOULD NOT ACCEPT THIS FROM AUDI SINCE THIS PROBLEM SHOULD NOT HAVE OCCURRED AT SUCH LOW MILEAGE.

May 22, 2017

THE VEHICLE STOPPED AT THE HIGHWAY AT AROUND 65MPH DUE TO COOLANT LEAK/WATER PUMP LEAK. EMERGENCY STOP TO THE SIDE OF THE ROAD WAS NECESSARY AS WELL AS VEHICLE TOWING. ILLUMINATOR LIGHT TO TURN OFF ENGINE WAS ON. WEATHER CONDITIONS AT 100+ FAHRENHEIT HAD POTENTIAL OF DANGEROUS SITUATION IF I WOULD HAVE HAD MY LITTLE ONES.

Jul 04, 2016

ELECTRICAL SYSTEM

3 complaints

COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, MEANING AT RISK FOR OVERHEATING. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS.

Jun 20, 2019

NO INCIDENT HAS OCCURRED.....YET. THIS IS A RECALL FOR THE ELECTRICAL COOLANT PUMP. 19N4. NOTICE RECEIVED 6/22/18.

Jun 23, 2018

THE SPEAKERS IN THE AUDIO SYSTEM RANDOMLY EMIT A VERY LOUD POP! THIS NOISE HAPPENS EVEN WITH THE VOLUME OF THE ENTERTAINMENT SYSTEM ALL THE WAY DOWN AND ALSO HAPPENS WHEN RADIO OR ANY AUDIO IS PLAYING. THE NOISE IS VERY STARTLING! *TR

Feb 04, 2015

VEHICLE SPEED CONTROL

2 complaints

The contact owns a 2013 Audi Q5. The contact stated while driving 10 MPH in a parking lot after depressing the brake pedal the vehicle began to accelerate independently. The contact stated no warning light was illuminated. The contact was able to stop the vehicle by shifting into the park. The contact stated that he had experienced the failure multiple times. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 47,000.

Jan 03, 2022

TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED; HOWEVER, THE REPAIRS WERE UNKNOWN. THE FAILURE RECURRED. WHILE IDLING AT A RED LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY AND NEARLY CAUSED A CRASH. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,834.

Feb 22, 2016

ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

AUDIO Q5 2013 AUDI 2.0 TFSI ENGINE HIGH OIL CONSUMPTION. THERE IS A DESIGN FLAW WITH THE ENGINE THAT CAUSES HIGH OIL CONSUMPTION. AS A RESULT, ENGINE OIL LEAKS INTO THE CYLINDERS WHICH CAUSE THE ENGINE TO STALL, DAMAGE THE ENGINE AND IMPEDE ACCELERATION. I HAVE ADDED OIL ON 3 OCCASIONS THIS YEAR - 2019. THE FIRST INDICATION TO ADD OIL CAME BACK IN 2015 - 2 YEARS AFTER BUYING THE CAR BRAND NEW AND AFTER ABOUT 30000 MILES. THE FIRST BREAKDOWN OCCURRED IN 2017 AFTER I STOPPED AT A TRAFFIC LIGHT THEN ATTEMPTED TO ACCELERATE UP ON A HILL, I WASN'T TOLD WHAT THE ISSUE WAS, BUT AUDI COVERED THE REPAIR CHARGES SINCE THE CAR HAD ABOUT 35000 MILES ON IT AND THE MANUFACTURE'S WARRANTY WAS RECENTLY EXPIRED. AFTER BREAKING DOWN ON THE HIGHWAY AGAIN 2 YEARS LATER, THE CAR WAS TAKEN TO THE DEALER WHICH THEN INFORMED ME THAT A BLOWN CYLINDER WAS THE CAUSE AND IT'S BEST I REPLACE ALL 4 CYLINDERS BECAUSE THEY WERE ALL GOING TO FAIL AT SOMETIME. AFTER THE REPAIRS WERE COMPLETED, I DROVE ABOUT 500 MILES, THEN THE CAR INDICATED TO ADD OIL AGAIN. I ALSO HAPPEN TO NOTICE THAT WHEN THE OIL IS LOW THERE IS HESITATION WHENEVER I START TO ACCELERATE FROM A DEAD STOP OR GOING UP A HILL. I CONTINUE TO ADD OIL WHENEVER THE CAR INDICATES, BUT THE ISSUE GETS WORSE BY THE MILE. REFERENCE: HTTP://CASESTUDIES.ATLANTICMOTORCAR.COM/AUDI-ENGINE-OIL-CONSUMPTION-CORRECTION/

Oct 22, 2019

WHILE DRIVING 70 MPH ON INTERSTATE 68 THE ENGINE LIGHT WENT ON FOLLOWED BY THE EPC LIGHT. THE CAR LOST SOME POWER AND THE CAR BEGAN TO SPUTTER. BY REDUCING THE CAR SPEED TO 40 MPH I WAS ABLE TO EXIT THE HIGHWAY AND PULL INTO A CAR REPAIR FACILITY IN HAGERSTOWN, MD. I HAS THE CAR TOWED BACK TO THE AUDI DEALER IN TYSONS CORNER, VA. IT WAS DETERMINED THAT ONE OF THE FOUR FUEL INJECTORS HAD FAILED WHICH CAUSED IT TO REMAIN IN THE OPEN POSITION. THE FUEL INJECTOR WAS REPLACED. THE SERVICE FACILITY COULD NOT EXPLAIN WHAT MIGHT HAVE CAUSED THE FUEL INJECTOR TO FAIL. THEY DID TEST THE OTHER THREE FUEL INJECTORS AND INDICATED THEY WERE FINE. MY CAR HAS APPROXIMATELY 57,000 MILES ON IT AND I AM INTERESTED IN LEARNING WHETHER YOU ARE AWARE OF OTHER FUEL INJECTOR FAILURES IN THIS OR OTHER AUDI VEHICLES.

Jul 19, 2017

SUSPENSION

1 complaint

I was doing maintenance on car. Had new tires and alignment done. The alignment tech found rotted out rear sub-frame underneath plastic covers. Said that it was unsafe to drive. Had it fixed there. Mechanic had another Q5 on rack, he said it had exact same problem. Tried to find used parts, ALL had rot through the frame. Found a part in Texas that was clean and bought it to replace. Asked Audi USA to reimburse me for the cost as they have a supposed 12 yr rust through warranty. They told me no because it only applies to body parts and that I didn't get it done at an audi dealer. The plastic cover is the issue as it keeps the moisture locked into the part. Audi A6s have the same frame but no cover and they don't rot. This is a dangerous situation and Audi is looking the other way.

Oct 29, 2024

SUSPENSION,STRUCTURE

1 complaint

The rear subframe has plastic "stone guards" to protect the frame from being damaged in off-road conditions. Where these stone guards are attached, the subframe has rotted/rusted large holes. Water and salt from winter seasons can get trapped behind these guards. A subframe on a vehicle at this age should NOT have complete holes rotted through. Let alone a vehicle brand such as Audi, known for quality. The rear subframe connects the rear suspension and AWD drivetrain to the unibody of the vehicle. This is a major safety concern. It has not been inspected by the manufacturer; my Audi dealer denied this could happen. I am part of a few Audi groups/forums with others facing the same issues, and Audi replacing the subframe under the corrosion warranty. This is a widespread issue amongst the forums. There are no warnings or symptoms as of yet. I noticed the holes 3/17/24. The vehicle has been somewhat sufficient to operate. I just don't want to be traveling down the road with my family in the vehicle if the subframe collapses. I am afraid to fully remove the stone guards as others on the forums claimed that Audi would do nothing for them after removing the guards. Being that they are "protection".

Oct 15, 2024

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

The recalls were not completed and the dealership is charging for recall work.

Jul 11, 2022

AIR BAGS

1 complaint

I took my vehicle to Audi South Austin on 6/1/22 regarding my A/C and back up camera not working, continuous oil consumption issue, passenger air bag light turning on, and RPM higher than normal while idling. Christina Turner told me that the wait for my car to be service was 3-4 weeks. She quoted me a price of $275 for each diagnostic test. I mentioned a recall regarding the auxiliary heater and she told me that the recall had previously been completed. I asked her if there was a warranty and she mentioned that it was 12 months/ 12,000 miles and that my vehicle was over that time frame. I have took my vehicle serval times to Audi South Austin regarding the oil and coolant consumption. The first service was on 12/5/20regarding an oil change, multi point inspection, and coolant topped off. I was told if I had any issues with the oil or coolant consumption to let them know. I took my vehicle to Audi North Austin on 2/8/21 regarding my coolant and oil consumption. The told me that I had an oil and coolant leak. When I mentioned the recall of the coolant pump, they told me that the oil leak caused the coolant leak and wouldn’t be covered. I notified Audi South Austin regarding the issues and asked them why they didn’t notice the oil leak during the oil change and inspection. They told me that they would do the recall issue and charge me approximately $5,000 for the oil leak. After showing them the invoice from Audi North of the oil charge being approximately $1,500, they offered the same amount. I have returned to Audi South Austin regarding the oil consumption and oil marks on the side of my car and they technician tells me that it’s normal for my make and model to consume oil and that I would just have to add oil. I’m worried that there is an electrical issue regarding the auxiliary recall and could catch fire while I’m driving. I also have 2 children and it’s difficult driving in 96 degrees weather without A/C and having to wait 3-4 weeks.

Jun 04, 2022

FUEL/PROPULSION SYSTEM

1 complaint

The top of the fuel pump connected to the fuel tank shows hairline cracks and fuel is spraying out of the fuel pump into a well in the rear seat

May 14, 2022

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

1. ADAPTIVE LIGHT NOT FUNCTIONING. WARNING LIGHT FLASHING FOR OVER A YEAR NOW. " ADAPTIVE LIGHT DEFECTIVE" SYMBOL FLASHING. 2. AC/HEATING FAN "SQUEALING" LOUDLY. BEGAN ABOUT A MONTH AGO.

Dec 14, 2020

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

INCIDENT DATE: 5/9/20 MILEAGE: 70,290 MILES SUMMARY: I REVERSED OUT OF PARKING SPACE, SHIFTED MY CAR INTO DRIVE, AND MY CAR ABRUPTLY HESITATED, DECELERATED, RESISTED, AND JERKED UPON ENGAGING THE GAS PEDAL; A SERIES OF MULTIPLE WARNING/INDICATOR LIGHTS SIMULTANEOUSLY FLASHED ON THE OBD SCREEN WHILE MY CAR WAS IN MOTION. THE CAR CONTINUED TO DECELERATE, JERK & HESITATE.MESSAGES REFERENCED HYBRID, MALFUNCTION, ELECTRONIC, INOPERABLE, LOSS OF ABILITY TO CONTROL STEERING, STEERING POWER, DANGER, HAZARD, ENGINE, STABILIZATION, DRIVING, POWER. I ATTEMPTED TO ACCELERATE FROM A STOP SIGN TO CROSS A 4 LANE INTERSECTION OF MOVING TRAFFIC. UPON PRESSING THE GAS PEDAL TO CROSS THE TRAFFIC INTERSECTION, MY CAR WOULD HESITATED TO ACCELERATE, AND MORE ABRUPTLY JERKED AND HESITATED - LIKE I WAS DRIVING A MANUAL TRANSMISSION THAT WAS STALLING OUT/STUCK IN THE WRONG GEAR.THE MORE I TRIED TO ACCELERATE ACROSS THE 4 LANES OF MOVING TRAFFIC, THE MORE SEVERELY THE CAR RESISTED, JERKED, HESITATED, AND FLUCTUATED IN POWER. I COULD'VE BEEN T-BONED BY ANOTHER VEHICLE AND SERIOUSLY INJURED, AS THE SPEED LIMIT ON BOTH SIDES OF THIS TRAFFIC INTERSECTION IS 45MPH. I WAS INFORMED BY THE AUDI DEALERSHIP THAT I NEED A BRAND NEW TRANSMISSION DUE TO 'INTERNAL PARTS FAILURE.' I WAS ALSO INFORMED THE 'CONDITION AND LEVEL OF TRANSMISSION FLUID' REQUIRES AN ENTIRELY NEW TRANSMISSION. THE FOLLOWING DIAGNOSTIC CODES WERE PROVIDED BY THE DEALERSHIP: P0AB900,P060A00,P279700,U040200. ACCORDING TO AUDI, MY CAR NOW NEEDS A WHOLE NEW TRANSMISSION AND HAS 'BURNED' TRANSMISSION FLUID DUE TO AN 'INTERNAL PARTS FAILURE' AT 70,290 MILES.THE TRANSMISSION REPLACEMENT AND LABOR IS APPROX $27K. I RECENTLY LEARNED THE TRANSMISSION MECHATRONICS WAS REPLACED BY ANOTHER AUDI DEALERSHIP IN AUG 16' AND THE MILEAGE WAS APPROXIMATELY 22KMILES. I PURCHASED THE VEHICLE IN JAN 17', WITH APPROX. 26KMILES. MORE DETAIL IN PDF. *TR

May 21, 2020

VISIBILITY

1 complaint

TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING APPROXIMATELY 40 MPH, THE SUN ROOF EXPLODED AND THE GLASS SHATTERED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE CONTACT CALLED AUDI BOISE AT 208-377-5400 (LOCATED AT 8400 FRANKLIN RD, BOISE, ID 83709) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

Dec 12, 2019

EXTERIOR LIGHTING

1 complaint

AT ISSUE IS THE REPLACEMENT OF A DAYTIME RUNNING LIGHT ON THE 2013 AUDI Q5 WHICH FAILED UNDER NORMAL DRIVING CONDITIONS. MILEAGE AT THE TIME WAS UNDER 60K MILES. AUDI ENGINEERING IMBEDDED THE DAYTIME RUNNING LIGHT INTO THE HEADLIGHT UNIT. WHEN THE DAYTIME RUNNING LIGHT FAILS, THE ENTIRE HEADLIGHT UNIT MUST BE REPLACED - SERVICE ESTIMATE OF $1,695.00. MY RESEARCH SHOWS DEALERSHIP SERVICE ESTIMATES FOR THE REPLACEMENT OF A DAYTIME RUNNING LIGHT TO BE $85.00 OR LESS FOR OTHER VEHICLES. I FEEL AUDI'S ACTIONS WERE FISCALLY AND ENVIRONMENTALLY IRRESPONSIBLE AND I RESENT AUDI FORCING CUSTOMERS LIKE MYSELF TO PAY SUCH AN EXORBITANT COST FOR THIS SAFETY REPAIR DUE TO AUDI'S BLUNDER. AUDI WAS AWARE OF THIS ISSUE WHEN I PURCHASED THE VEHICLE BUT DID NOTHING TO NOTIFY ME OF THIS PENDING EXPENSE.

Jul 31, 2019

STEERING,POWER TRAIN

1 complaint

TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE MESSAGE "DO NOT DRIVE" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO RAY CATENA AUDI OF FREEHOLD (3561 U.S. 9, FREEHOLD, NJ 07728, (732) 810-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD WATER DAMAGE AND THE CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE EXPENSES OF THE REPAIR BECAUSE THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

Jun 04, 2018

UNKNOWN OR OTHER,ENGINE

1 complaint

VEHICLE BEGAN STARTING ROUGHLY 1/4/2018. TOOK IT TO THE AUDI DEALERSHIP, WHERE THEY DETERMINED THAT THE TIMING CHAIN AND TENSIONER HAVE FAILED. VEHICLE HAS 50,000 MILES.

Jan 22, 2018

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

- I WAS DRIVING HOME AND THE CHECK ENGINE LIGHT WENT ON SAYING HYBRID SYSTEM FAILURE. - THEN AS I WAS ALMOST HOME, I WAS DRIVING DOWN A VERY STEEP DRIVEWAY, AND THE BREAKS STARTED SKIPPING (FOOT SLAMMED ON BREAKS AND CAR FINALLY STOPPED AFTER ABOUT 20 FEET). - THE ENGINE WARNING THEN READ "HYBRID SYSTEM, POWER STEERING, AND TRANSMISSION SYSTEM FAILURE" FLASHING IN RED (ALONG WITH OTHER SYSTEMS FAILURES) AND THE CAR WAS UNABLE TO DRIVE. - SCARED FOR MY LIFE, I PUT CAR IN PARK AND HAD IT TOWED TO AUDI OF BELLEVUE - THEY SAID "A COOLANT VALVE IN THE BACK OF THE ENGINE SLOWLY LEAKED COOLANT OVER TIME, LEAKING OVER THE ENTIRE ELECTRICAL HARNESS AND WICKED UP INTO THE CONTROL MODULE." - THE SERVICE TECH SAID "THIS IS A KNOWN ISSUE" THAT THEY HAVE SINCE REDESIGNED - THUS INDICATING THEM KNOWING THAT THIS IS AN ISSUE - AUDI ISSUED A RECALL ON THIS FOR THE A8 MODELS FOR "COOLANT LEAKING THROUGH COOLANT WIRE CONNECTION, CAUSING COOLANT MIGRATION INTO THE ENGINE CONTROL MODULE. IF THIS HAPPENS IT CAN CAUSE A SHORT CIRCUIT OR POSSIBLY EVEN A STALL WITHOUT WARNING, STALLING CAN LEAD TO A VEHICLE CRASH." - AUDI RECALL CODE: 80B9 - SINCE MY CAR IS A Q5 IT IS NOT COVERED UNDER THIS PARTICULAR RECALL, BUT IT IS THE EXACT SAME ISSUE AND CAUSED MY BREAKS TO MALFUNCTION AND CAR TO STALL. THE CONSUMER STATED THE VEHICLE MANUFACTURER OFFERED A 25%. UPDATED 06/05/2017*JS

Apr 24, 2017

SEATS

1 complaint

THE HEAD RESTRAINTS PUSH BOTH THE DRIVE AND THE PASSENGERS HEADS FORWARD AND IT CAUSE NECK PAIN. I CANNOT ADJUST THE HEAD RESTRAINT AND IT IS HIGHLY UNCOMFORTABLE. STOP MAKING THE MANUFACTURERS PRODUCE THESE HEAD RESTRAINTS. LET THEM MAKE ADJUSTABLE ONES AGAIN.

Jun 23, 2016

WHEELS

1 complaint

THE TIRE PRESSURE MANAGEMENT SYSTEM FAILED TO ALERT THAT THE LEFT REAR (DRIVER'S) SIDE TIRE DEVELOPED A SLOW LEAK. AS A RESULT, THE TIRE WAS DRIVEN WITH DANGEROUSLY LOW TIRE PRESSURE. THE TIRE WAS RUINED AND HAD TO BE REPLACED. THE TPMS DID REGISTER A TIRE PRESSURE FAULT WHEN A NEW TIRE WAS MOUNTED.

Aug 31, 2015

EQUIPMENT

1 complaint

2013 AUDI Q5. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT ENTERTAINMENT SYSTEM MONITOR MOUNT CONFIGURATION. *SMD THE CONSUMER STATED HE ASSUMED WHEN HE WAS HAVING THE VEHICLE BUILT, THE REAR SEAT ENTERTAINMENT SYSTEM DVD MONITORS WOULD BE MOUNTED IN THE BACK OF THE FRONT SEAT HEAD REST, LIKE THEY NORMALLY WERE IN OTHER VEHICLE. WHEN THE VEHICLE WAS SHIPPED FROM GERMANY, BACK TO THE US. HE DISCOVERED THE REAR SEAT ENTERTAINMENT SYSTEM DVD MONITORS WERE MOUNTED ON SOME STURDY BRACKETS THAT WERE PROTRUDING FROM THE BACK OF THE DRIVER AND PASSENGER SEATS APPROXIMATELY FOUR INCHES TO SIX INCHES OUTWARD AND DIRECTLY TOWARD THE FACES OF THE PASSENGERS WHO OCCUPIED THE REAR SEATS. *JB

Jul 30, 2014

VISIBILITY/WIPER

1 complaint

THIS IS A CONTINUING PROBLEM WHEN IT RAINS. THE INTERMITTENT SETTING ON THE WINDSHIELD WIPERS IS INEFFECTIVE AND I BELIEVE DANGEROUS AS VISIBILITY IS SIGNIFICANTLY IMPAIRED. DURING MODERATE RAINY PERIODS, THE INTERVAL, WHICH IS SUPPOSED TO BE SENSED BY DEVICES IN THE WINDSHIELD RESPONDS ERRATICALLY, WITH INTERVALS VARYING FROM OVER 30 SECONDS TO ABOUT 2-3 SECONDS AND THEN INTERVALS IN-BETWEEN. THIS IS PARTICULARLY CHALLENGING WHEN PASSING TRUCKS ON LIMITED ACCESS HIGHWAYS WHERE THE PASSING TIME CAN BE EXTENDED BY TRAFFIC. REQUESTS FOR REPAIR OF THIS ERRATIC OPERATION HAVE BEEN MADE, BUT WITHOUT RESOLUTION OF THE PROBLEM. I HAVE BEEN TO THE DEALER TWICE AND NO RESOLUTION. *TR

Jun 18, 2014

STEERING,VISIBILITY

1 complaint

NOTCHINESS, FRICTION WHILE ROTATING STEERING WHEEL WITHIN FEW DEGREES FROM 12'O CLOCK POSITION EITHER SIDE. PROBLEM PERSISTED DESPITE THE SOFTWARE UPDATE. ANOTHER ISSUE WAS WHISTLING SOUND FROM SIDE MIRROR. AT TIMES PARTICULARLY WHILE DRIVING AT HIGH SPEED, IT GET SO PRONOUNCED AS IF A "FLY" IS BUZZING NEXT TO THE DRIVERS EAR. I COMPLAINED TO DEALERSHIP AND AUDI ON 09/14/2013. SINCE THEN I'M DRIVING LOANER. DEALERSHIP TRIED TO RETURN CAR ON 09/17/13, NONE OF THE ISSUES WERE FIXED. I RETURNED CAR TO DEALERSHIP AGAIN. I COMPLAINED AGAIN TO AUDI OF USA. NOW, I AM TOLD THAT SIDE MIRRORS ARE REPLACED AND FIXED. HOWEVER, NOTCHINESS/FRICTION IN STEERING WHEEL STILL PERSIST. THERE IS NOTHING AUDI CAN DO TO FIX THIS. DEALERSHIP IS INSISTING ME TO ACCEPT MY CAR. HOWEVER, I AM RELUCTANT TO ACCEPT DUE TO CONCERN OF POTENTIAL SAFETY ISSUE. PLEASE ADVISE. *JS

Sep 26, 2013

POWER TRAIN,ENGINE

1 complaint

UNEXPECTED BRAKING. I AT ONCE PULLED OFF THE ROAD INTO A DRIVEWAY AND ATTEMPTED TO PLACE THE VEHICLE IN PARK BUT WAS UNABLE TO SHIFT OUT OF DRIVE. I EVENTUALLY WAS ABLE TO STOP THE ENGINE WITH THE SHIFTER STILL IN DRIVE. I CONTACTED THE DEALERSHIP AND ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. AFTER 3 DAYS AT THE DEALERSHIP, I WAS TOLD THAT DIAGNOSTIC TESTS DID NOT REVEAL ANY PROBLEM AND THAT THE DEALERSHIP WAS UNABLE TO RECREATE THE PROBLEM. THE VEHICLE HAS BEEN RETURNED TO ME AND I AM AWAITING FURTHER COMMUNICATION FROM AUDI AND/OR RECURRENCE OF THE PROBLEM. THIS HAS BEEN THE SECOND PROBLEM I HAVE HAD WITH THIS VEHICLE. THE FIRST PROBLEM OCCURRED ON THE WAY HOME AFTER PURCHASE.. WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT CAME ON. I CONTACTED THE DEALERSHIP AND WAS ASKED TO RETURN THE VEHICLE TO THE DEALERSHIP. AFTER UNDERGOING DIAGNOSTIC TESTING, IT WAS DETERMINED THAT THE AIR INTAKE MANIFOLD NEEDED TO BE REPLACED. *TR

Jun 29, 2013

STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

WE HAVE KEY LESS ENTRY CAR. MY WIFE PUT MY SON IN CAR SEAT, PUT HER PURSE WITH KEYS AND CLOSED THE BACK DOOR AND WHEN SHE TRIED TO ENTER FROM FRONT DOOR THE CAR WAS LOCK, MY SON GOT LOCKED INSIDE THE CAR, EVEN WHEN THE KEY WERE INSIDE. CALLED THE AUDI CUSTOMER CARE, THEY SAID WHEN THE KEYS ARE INSIDE THE CAR IT, NOT SUPPOSE TO HAPPEN. *TR

Apr 16, 2013

SERVICE BRAKES, HYDRAULIC

1 complaint

2013 AUDI HYBRID. CONSUMER WRITES IN REGARDS TO BRAKE PEDAL MALFUNCTION. *SMD THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, HE FREQUENTLY HIT THE ACCELERATOR PEDAL AS WELL.

Jan 03, 2013

2013 AUDI Q5 Problems & Complaints

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