How many problems does the 2017 AUDI Q7 have?

The 2017 AUDI Q7 currently has 297 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2017 AUDI Q7?

The most common problems reported for the 2017 AUDI Q7 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2017 AUDI Q7 problem data come from?

All problem and complaint data for the 2017 AUDI Q7 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2017 AUDI Q7 Problems

EXTERIOR LIGHTING

87 complaints

I have a 2017 Q7 with the "front right side marker light defective" warning THAT POP OUT ONLY WHEN THE LIGHT AUTOMATICALLY TURN ON but the lights are actually functional. Yet the local Audi still wants to charge me 5.3k to fix it. The warning only happens at night. I've asked the shop for clarification on how it was deemed inop. since it looks like it's working to me. I see a lot of posts in forums about this issue. I see that there was a limited recall for this issue with 2017 Audi Q7 vehicles, but it's VIN specific and my VIN isn't included.

Dec 09, 2025

Notifications come on indicating that “Front Left side marker light defective.” Identical error message for the right side marker.

Dec 02, 2025

Started receiving error message intermittently regarding front right marker light being defective on the dashboard even though the lights are working. From a brief search online, this appears to be an known issue for this make and year as many others are facing a similar issue. There has been a limited recall for only certain VINs for a similar issue. The recall should be expanded as it's impact is much broader. It is an expensive fix especially for something that is working.

Nov 15, 2025

Front right & left side marker light defective. See owner's manual However my lights are not blown or out.

Nov 09, 2025

The "right side marker light" error message comes on when headlights are on, but the marker light is operating fine. I understand that this is part of a recall on other Audi Q7 models, but my 2017 does not appear to be within that recall. I request that the recall be expanded to include my auto. It appears from online information that other owners outside of the recall are having the issue that the recall is aimed at. Thank you for your consideration. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 08, 2025

+ 82 more complaints for this component

ENGINE

37 complaints

The issue is related to Audi TSB 2048402/3. 2017 Audi Q7 3.0T. First the an engine light appears, then get Drive System Malfunction Warning appears, then car misfires, then car goes into limp mode causing the car to rapidly slow down (while driving on a highway!!!!!). This is is common issue on the 2017 Audi Q7, code is P05A000 Active Grill Shutter "A" Stuck on. Which then triggers the Drive System Malfunction, misfire, and limp mode. Audi will not repair due to mileage on vehicle. Concern is this is a know issue and a safety concern.

Jun 11, 2025

According to the dealer’s diagnosis, a burnt and broken valve caused the car to shake violently while I was driving on the highway with my family, including our three children. Prior to this incident, there were no warning lights or error messages. Only after the shaking began did a “Drive System Malfunction” alert appear on the dashboard.

Apr 09, 2025

My engine just failed after over a year of having to put oil in. The car has 77K miles and has been regularly maintained. Audi used this as a "demo car" and after purchase we immediately had to put oil in and were told verbally this is not an issue. The excessive engine oil consumption caused this catastrophic engine failure our an independent and trusted mechanic reports the engine has failed and cylinder number five only has 30 pounds of pressure. Please advise on what I can do with Audi for repair. We also have a 2019 and are fearful this will happen to that car as well. Thank you.

Apr 01, 2025

2017 Audi Q7 started consuming oil at 40,000 miles. At 70,000 miles consumption increased to quart every 3,000 miles. At 100,000 miles a quart every 1,000 miles. At 110,000 miles a quart every 40p to 600 miles. This is due to a very well known and documented piston ring issue. Audi offers to do nothing and while I was in warranty they claimed a quart of oil every 1,000 miles was within expected tolerance. This is ridiculous and terrible for the environment. Audi needs to stand behind their vehicles. So may complaints in Audi forum on exact issue.

Mar 28, 2025

My 2017 Audi Q7 3.0T with 99k miles and it consumes oil excessively. I am having to add a quart of oil about every 500-600 miles. My local german auto repair shop has told me, in my case that it is extreme & I should be worried. I’ve seen many other people with the same engine with oil consumption & I know it can cause the engine to fail. This needs to be addressed by someone due to how common this problem is with these engines.

Mar 27, 2025

+ 32 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

27 complaints

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the driver's side marker warning light illuminated. The vehicle was taken to an independent mechanic with a failing driver's side marker. The contact was informed that the driver's side marker needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while driving at night, the failure was a safety issue. In addition, the contact stated that the dinging from the sensor was a distraction. The manufacturer was made aware of the failure, and a case was filed. The contact referenced NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 96,000.

Oct 21, 2025

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the message "Side Marker light Fault Detected" was displayed. The contact stated that after a visual inspection, the contact became aware that both side marker lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the side marker light assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

May 13, 2025

Front left and right marker lights show up as defective on the dashboard, intermittently, but the lights are working. Have seen on different forums that this is not uncommon with this vehicle. Many complaints. Tried working with Audi/USA and have followed their advice with needing a dealership assessments. I have done this on two occasions, but they said that they will not be responsible, but that the dealership will offer a labor discount of 10%. These quotes are over $7000 to replace the lights and modules (that are working), if you don’t want to keep listening to the dinging warning bells. And it forces the customer to fix it because you will never be able to sell the car even though the lights are working. Think at least Audi should pay for the parts on all complaints. There is such a term as “good will” and they should broaden the recall on this item. My vehicle had a recall on this that the dealership repaired before I even purchased the vehicle which was NEW. Audi informed them when it was on the lot, but they say it was for the same thing but they just had to do an update on it? How did they know that when the car only had maybe 10 miles on it when we took delivery. Hopefully, someone in your department has some clout and back Audi up against the wall and take responsibility. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 06, 2025

This issue closely resembles Audi recall campaign 97CB (NHTSA campaign ID 16V642000), with details available at [XXX] . In my case, the marker light itself is functioning properly, but the vehicle is displaying a false error message: "Front Right Side Marker Light Defective." This poses safety risks because the erroneous warning distracts drivers from the road and could lead to the system failing to alert the driver of an actual side marker light issue in the future. Many owners of the same model and year are disabling their side marker lights entirely to avoid the error, as evidenced in discussions such as those on [XXX] . Repairing this issue typically requires replacing the entire headlight assembly, with costs ranging from $2,400 to $5,300, making it prohibitively expensive for many. Although Audi initiated a recall (97CB) for a similar issue, it was limited to a specific subset of vehicles, and the widespread nature of this problem in other vehicles outside the recall’s VIN range suggests a broader defect. Given these safety risks, high repair costs, and the frequency of the issue, I urge the NHTSA to investigate whether this problem warrants a broader recall or corrective actions by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jan 15, 2025

"Front left side market light defective" - When the vehicle turns on and the lights activate the side marker lights do not illuminate. There was a recall for this model and year but doesn't include my VIN#. This is happening to MANY 2017 Q7 models. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Dec 28, 2024

+ 22 more complaints for this component

SUSPENSION

25 complaints

Rear passenger spring coil broke at around 82000 miles (8 years 9 months old) on the vehicle.

Sep 06, 2025

The coil isolated started deteriorating causing stress to the coil. This stress has caused my coil to crack and need replacement if the entire assembly. There is nothing to support the coil in the lower control arm from fully disconnecting

Sep 02, 2025

About two years ago I was driving down my recently paved street, and a loud bang shocked me. I thought something had hit my car. It ended up both of my rear suspension coil springs failed. I do not have a boat or trailer and have not put undue stress on it. Last week, while driving down a smooth street there was another loud bang, and my wife though I hit something, but no, I knew the noise. The front driver side suspension coil spring failed. I was 80 miles from a dealer and had to get it towed to a chevy dealer, with a repair cost of $3,000, and had to repair other parts of the suspension that were damaged. I also elected to replace the fourth and final one while they were in there so it would not happen again. Never in 40 years of owning cars have coils ever failed on me. There must have been a bad run, and this should be investigated. Suspension failure, if it happend at speed could have been dangerous.

Jul 09, 2025

Rear springs are broken. Safety concern car is unstable when driving. Shakes and difficulty controlling at higher speeds.

May 09, 2025

found broken rear shock springs during tire rotation. This is dangerous. Low Quality parts from Audi.

Apr 17, 2025

+ 20 more complaints for this component

UNKNOWN OR OTHER

19 complaints

On Oct. 7th, 2024, our Audi Q7 2017 needed software update because the front data screen (MMI system) was rebooting frequently while driving, causing the screen to go up and down to reset itself. The Mission Viejo, CA Audi dealership updated the software. We picked up our car on Oct 24th, 2024. By the evening of Oct 24th, 2024, an error message for ‘front right-side marker light defective’ appeared on the dashboard screen when we drove under bridges, dark areas, and at night. The error message appeared with multiple loud beeps each time it appeared. At night, the message would appear every 5-10 minutes, making the car undriveable at night. The dealership suggested they would have Audi corporate perform the Audi recall campaign 97CB – NHTSA campaign ID 16V642000. With the holidays, time dragged on. The update was finally attempted 1/7/25-1/8/25. The dealership said the update failed and suggested I either buy a new light ($4895) or contact a tune-shop to turn-off the front side markers via coding/programming, thus reducing my safety and augmenting the factory software by an outside vendor. Once the MMI software system was updated, it caused the front marker light coding to malfunction. After more research in the last few weeks, the front marker light (NHTSA campaign ID 16V642000) is a much broader issue than a light not working and still resides with Audi Q7 2017 this many years later.

Jan 13, 2025

There is a known oil consumption problem. And I have experienced having to fill up my oil every 200 miles. There is no proof of an oil leak but it just uses it constantly. It has left my car overheating in two cities with my toddlers.

Feb 04, 2024

I only have 61k miles and my dealer is recommending to replace water pump and all coolant components because of the leak. Also to replace front both side bushings Also replace front motor mounts I am worried given only 60k mile all of this has to be replaced

Nov 16, 2023

On the evening of 8/12/2023, my vehicle (2017 Audi Q7) began producing a vibrating noise while driving and a clunking noise while turning. The next day (08/13/2023), after halting at a traffic light and accelerating when the light turned green, a loud pop was heard from the rear of the vehicle. And the vehicle was unable to move forward or backward while the engine was running. The vehicle has been towed to the Audi dealer in Chantilly, Virginia. Upon multi point inspection, the service team found that the drive shaft got separated from the rear differential flange. All bolts connecting drive shaft found sheared off in rear differential flange. Initially the service team tried to extract broken bolts and replace bolts and gasket to reconnect drive-shaft. But after couple of days, they were unable to extract broken bolts. So the current recommendation is to replace rear differential pinion yoke, re-install driveshaft and rear exhaust section and re-evaluate operating condition. All six driveshaft bolts for connection to rear differential found broken off in pinion yoke. Unable to drill-out remaining material from broken bolts out of rear differential pinion yoke. The service person thinks parking brake may have got engaged when the acceleration pedal was pressed causing the bolts to break. But, in my opinion, that is not the reason. I am certain that the parking brake was not ON at the traffic light. I would like to find the root cause why the drive shaft was separated from the rear flange. I am a bit nervous it may happen again and also want to help other Q7 owners if this a recall issue. In the following link the Audi service person posted a video that shows the separation of the drive shaft from the rear flange. I do not know how long the video will be accessible. Please watch the video as soon as possible. [XXX] I have also recorded the video on my phone (screen recording). I will send some pictures as well. thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 19, 2023

When putting the car in park, the car shot forward instead and when I tried to put it in reverse the car shot backward and I was unable to stop it.

Jun 11, 2023

Crash: 1

+ 14 more complaints for this component

STEERING

13 complaints

On Thursday, October 30, 2025, when I got seated in my car, put my seat belts on, and put the car in reverse gear to slowly get out of my parking space, it kept on going in reverse and won’t stop with break I tried to change the parking mode or drive mode but the steering column would not take any command. After 350 feet driven in reverse, it went into a ditch where it tried to turn it and the car was still in reverse, climbing out of the ditch, damaging another section of the fence, till I could turn off the engine with the ignition switch. It looks that the gear was stuck in reverse and after engine cut off it went back in drive mode. In the meantime, all four sides of the car were damaged and scratched all over, and there was damage on the bottom. Apparently it is electronic malfunction when the gear got stuck in reverse. Thank God that I was not in a busy parking lot, otherwise would have damaged dozens of cars and hurt many innocent bystanders. Will keep you posted till the Audi repair shop gives me a diagnosis

Nov 03, 2025

Crash: 1

Injuries: 1

Complete loss of steering control while driving at low speeds. Dashboard indicator illuminated for "Severe Steering Malfunction - Do Not Drive." Had the car towed to the dealership. Dealership indicated that the car needed a new steering rack and pinion. Cost estimate was $4000. The car had 72,000 miles with mostly highway mileage.

Aug 11, 2025

Was driving on small town road, pulling into gas station, and 'steering malfunction, stop car immediately' notice popped up, with red steering wheel icon above message with line across wheel and exclamation mark. I lost power steering at the same time, immediately. Very difficult to drive, and thankful it was not on busy, interstate road, and that nothing more happened. Very tough to drive, and so far, need to tow to Audi dealership to check and repair. I have been in touch with Audi, nothing they can do over phone, they suspect electronic issue. Very dangerous and disappointing. Just happy it did not cause death or injury.

Jul 24, 2025

The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering shaft bolt was faulty and needed to be replaced. The vehicle was repaired and the failure was remedied. The contact was informed the VIN was not included in the NHTSA Campaign Number: 20V149000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The manufacturer was not yet contacted regarding the failure. The failure mileage was 70,000.

Feb 15, 2024

Power steering assistance unit stoped working suddenly while driving. Then car was very difficult to steer. Fault could not be reseted, unit was not accessible with service computer in Audi shop. The steering unit was replaced. Just by luck that did not happen while driving at high speed. This could have been resulting in crash with casualties. While browsing the internet for advice it shows multiple incidents with the Audi electric powered steering unit. In the attached pic’s it shows a wet rubber seal and a corroded drive shaft of the replaced part (note the part numbers). Water and oil can find its way into the resolver unit and render it useless, cause lost of feedback signal hence kill the unit. Additional observation: Month before this incident happen, while driving at low speed in warmer/hot environment, a stepper motor feeling was noticeable on the steering wheel. Also a sound can be heared similar to rubber scratches over a dry surface. The disturbance went away when the car cooled down for some hours. It would be advisable to investigate the issue further as the consequences of loss if steering power could be very serious. Wishing everyone a safe travel.

Dec 05, 2023

+ 8 more complaints for this component

ELECTRICAL SYSTEM

11 complaints

My vehicle is experiencing the same issues as described in NHTSA Campaign Number: 16V642000, but my vin number isn't listed in the vehicles affected even thought the year make and model agree to the recall. Should the dealer be willing to correct this issue since it's a known safety hazard?

Mar 08, 2025

Error warning "front right side marker defective" is displayed. Other 2017 Q7s are included on the recall list for this issue (recall #16V642000) but our VIN number is not included.

Sep 04, 2024

“Front right side marker light defective” meanwhile all light still work

Jun 17, 2024

Hello. Campaign Number 16V642000 needs to be expanded to include the full range of VINs manufactured for all the 2017 Audi Q7 model year(s). This vehicle reports a side marker light malfunction, but the VIN is not included in the Audi recall. There are numerous complaints on the NHTSA website itself, and even more across various Internet forums to warrant NHTSA investigation. The continued delay by NHTSA not to investigate the need to expand the range of VINs covered under this recall, allows a safety issue to continue to go uncorrected by the manufacturer and therefore unnecessarily and negligently increases the risk of crash for countless motorists.

Apr 20, 2023

I got a message said that the front leftside marker light defective see owner's manual. I did research online and found that many vehicles just pass the warranty then have the same issue. Please help review this case

Apr 07, 2023

+ 6 more complaints for this component

FUEL/PROPULSION SYSTEM

8 complaints

On my way to drop my child off at school, I stopped to refuel my Audi Q7. Upon inserting the nozzle to refuel the car, gasoline immediately began jetting out of the fuel door before the auto-shutoff kicked in, covering myself as well as my vehicle. Thankfully, the hot exhaust did not ignite the liquid or fuel vapor potentially causing a deadly fire. Despite having no fuel remaining, I was able to take the vehicle to our local mechanic where they discovered a TSB denoting this specific issue. The TSB was initially released 04/28/2016 for Model Year 2017 Audi Q7s. It was subsequently updated to include Model Year 2018 Q7s as well. This is a documented factory safety defect that denotes if this issue is to occur, to replace the whole fuel tank. Further research shows that a valve inside the non-wear, non-serviceable fuel filler neck can become dislodged and nearly completely block the filler neck from accepting fuel. This can cause a potential safety issue as the result of this blockage, the vehicle as well as driver can become doused in gasoline before a pump's auto-shutoff can kick in due to the shallow depth of the fault. The problem is known and documented as being an issue nearly immediately after the Model Year 2017 Q7 line was released. There was no prior warning or indication that this could occur at any time filling the vehicle.

May 23, 2023

The fuel tank has a broken flap in the filler neck. Per the NHTSA ID # below, this issue is a known issue. My vehicle is experiencing this issue and will not allow me to put fuel into my car. I am unclear why the NHTSA feels that this is just a technical bulletin rather than a recall. Why should the consumer be subject to replacing a faulting known design by the manufacturer, Audi, in this case. I am now going to have to pay an extract few thousand to have this issue resolved. This is completely unfair to the consumer. NHTSA ID Number: 10150656 Manufacturer Communication Number: A201804 2044039-

Mar 19, 2023

Water pump is leaking coolant - Car was purchased brand new and all services performed on time and it has only 26K miles with no accident history - Audi has recalled multiple other models but this issue is also affecting the 2017 Q7 model which is not listed in the recall below: https://www.cnet.com/roadshow/news/audi-recall-a4-a5-a6-q5-defective-water-pumps/#:~:text=Audi%20A4%2C%20A5%2C%20A6%20and%20Q5%20models%20are%20all%20affected.&text=A%20potential%20fire%20in%20a,worldwide%20for%20coolant%20pump%20issues.&text=The%20other%20has%20moisture%20within,causing%20a%20potential%20short%2Dcircuit.

Nov 11, 2021

ON 5/6/2017, I CALLED AUDI DEALER DCH AUDI OXNARD, CA. 93036 REPORTED THE FUEL RAIL RECALL. THE SERVICE DEPT TOLD ME THE PARTS WOULD BE IN NEXT WEEK. I CONTINUED TO INQUIRE ABOUT IT SEVERAL MORE TIMES. THEY SAID THERE WERE NO PARTS AND WOULD CALL ME WHEN THEY CAME IN. IT HAS BEEN OVER 5 MONTHS. THE VEHICLE RUNS OK BUT MY WIFE IS AFRAID TO DRIVE OR RIDE IN IT. MY LAST CALL TO THEM WAS OCT 2019. THEY SAID THEY WOULD TRY TO BUMP IT UP, BUT NEVER CALLED ME BACK.

Nov 02, 2019

TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUDI WYOMING VALLEY (1470 PA-315 #3, WILKES-BARRE, PA 18702, (570) 714-6550) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER STATED RECALL COMPLETED ON 10/14/19. ALL IS RESOLVED.*JB

Sep 13, 2019

+ 3 more complaints for this component

WHEELS

5 complaints

MY TO DATE WITH 22017 AUDI Q-7 HAS HAD 3 SETS OF DEFECTIVE TIRE. ALWAYS SERVICED AT DEALERSHIP, BEFORE SERVIVE EVEN DUE, THEY INFORMED ME AT 13,642 THAT MY TIRES WERE THROWING CHUCKS OF RUBBER. GOOD YEAR TIRES WARRANTIED BUT CHARGED ME $600.00 PLUS INSTALL AND BALANCE THAT I PAID . AT 23,425 MILES THE SAME EVEN WORSE ISSUE APPEARED ON THE 2ND SET-- AGAIN GOOD YEAR WARRANTIED IF I PAID ANOTHER $762.00. THE DEALERSHIP, AUDI SARASOTA,FL HAS BEEN HELPFUL BUT SUGGESTED I BUY PERRELLI TIRE FOR ANOTHER $700.00 PLUS DOLLARS. GOODYEAR HAS A PROBLEM WITH THE TIRE FOR THIS MODEL, OTHER OWNERS HAVE HAD ISSUES I WAS TOLD BY THE FIRST SERVICE MANAGER WHO HAS LEFT THE DEALERSHIP. I WOULD LIKE GOODYEAR TO RETURN ALL MONIES SPENT ON THESE DEFECTIVE AND DANGEROUS THAT WORKS.TIRES AND I WILL BUY THE APPROPIATE BRAND AND STYLE . HOW SHOULD I GO FORWARD?

Feb 03, 2021

THIS 2017 VEHICLE HAS 17,400 MILES. OEM TIRES HAVE BEEN ROTATED AT 5037, 12,306 AND 14,218. VEHICLE DELIVERED TO ME ON 6/22/17 AS BRAND NEW. ALIGNMENT ON 3/24/20 BY AUDI. TOTAL TOE-IN FOR FRONT AND REAR IN SPECIFICATION ALONG WITH OTHER PARAMETERS. OUTER EDGES OF TIRES ARE FAILING. CHUNKS OF RUBBER ARE EITHER FLAKING OFF OR VERY ROUGH. GOODYEAR TIRE - 285/45R20 112H XL EAGLE SPORT A/S ROF AOE. RUN FLATS. BASED ON INTERNET SEARCHES OF GOODYEAR TIRE AND AUDI OWNER WEBSITES MANY (10+) INDIVIDUALS HAVE NOTED THIS EXACT FAILURE MODE ON THIS PARTICULAR VEHICLE/TIRE COMBINATION. MOST HAVE HAD TO REPLACE THE TIRES. I WILL REPLACE THE TIRES AS WELL DO TO SAFETY CONCERN AND ROAD NOISE.

Mar 26, 2020

GOODYEAR EAGLE SPORT RUN-FLAT TIRES ON A NEW 2017 AUDI Q7 ARE COMPLETELY BALD ON THE FRONT OUTSIDES AND HAVE CHUNKS COMING OFF OF THEM BY 16,000 MILES. IT WAS ACTUALLY A PROBLEM EARLIER, BUT MY CURRENT MILEAGE IS 16,000 SO I'M USING THAT NUMBER. IT'S A KNOWN ISSUE ACCORDING TO AUDI, BUT AUDI OF NORTH AMERICA ONLY PASSES THE BUCK AND SAYS THE DEALERSHIP SHOULD DEAL WITH IT. THE DEALERSHIP WAS THE ONE THAT TOLD ME TO CONTACT AUDI OF NORTH AMERICA.

Dec 29, 2018

GOOD YEAR EAGLE SPORT RUN FLAT TIRES LOSING CHUNKS OF TREAD ON OUTER RIBS, BOTH FRONT TIRES 13840 MILES

Feb 18, 2018

WE PURCHASED OUR Q7 FEB OF 2017. IT WAS A CPO WITH 10K MILES. PART OF THE DEAL WAS THEY HAD TO CHANGE HE TIRES. THE FRONT TIRES LOOKED LIKE THEY WERE CHEWED UP OR TEARING UP. THEY CHANGED THE TIRES. THEN ABOUT 2K MILES LATER IT STARTED DOING THE SAME THING ON THE NEW TIRES. SAME CHEWED OR TEARING UP LOOK. WE TOOK IT TO AUDI. WE HAD THE GOODYEAR EAGLE SPORT ALL SEASON TIRES. THEY CHANGED THE TIRES AGAIN. THEN SAME ISSUE AGAIN ABOUT 1500K MILES. SO FINALLY THE GM PLACED NEW SET OF PIRELLI TIRES ON ALL 4 TIRES. NOW IT'S ONLY ABOUT 1500K MILES STILL DOING THE SAME ON THE NEW SETS OF TIRES. AUDI CLAIMS THAT THERE'S NO ISSUES AND BLAMES ITS THE ROAD THAT WE DRIVE. WE'VE NEVER TAKEN IT OFF ROADING OR ANY DIRT ROADS. ONLY REGULAR STREET ROADS. A FRIEND OF OURS THAT WORKS A LOCAL TIRE SHOP AND HE SAYS IT'S AN ALIGNMENT ISSUE. I'M NOT SURE IF AUDI HAVE LOOKED AT THEIR SPECS ON THE ALIGNMENT AND MAYBE OFF ON THE NUMBERS. WE ALSO FILED A COMPLAINT WITH AUDI DIRECTLY BUT THEY SAID THEY CAN'T DO ANYTHING FOR US. WE ALSO FOUND OUT THERE'S ALREADY A BULLETIN GOING ON ABOUT THE ISSUE WITH THE TIRES THROUGH AUDI. BUT STILL NO RECALLS.

Feb 03, 2018

SERVICE BRAKES

5 complaints

I PURCHASED THIS VEHICLE BRAND NEW WITH ONLY 8 MILES. EVER SINCE I TOOK POSESSION OF THE VEHICLE, THE BRAKES HAVE BEEN MAKING NOISE WHEN APPLYING THE BRAKES, GOING FORWARD OR REVERSE NO MATTER HOW FAST OR SLOW I GO. HAVE BEEN TAKING THE VEHICLE TO THE DEALER FEW TIMES ALREADY FOR THE SAME ISSUE AND ALL THEY ARE TELLING ME IS THAT AUDI IS AWARE OF THE ISSUE AND THEY WILL CONTACT ME AS SOON AS THEY HAVE A SOLUTION FOR IT. DEALER REFUSES TO REPLACE THE BRAKE PADS OR THE ROTORS. ITS BEEN A YEAR SINCE THIS ISSUE NOTHING HAS BEEN DONE.

Dec 29, 2017

BRAKES MAKE A VERY LOUD SQUEAKING SOUND WHEN USED IN REVERSE. BRAKES HAVE BEEN CHECKED BY THE DEALER; DEALER ADVISED THAT BRAKES WERE FULLY OPERATIONAL, NOR SAFETY CONCERNS AND THAT AUDI WAS 'TRYING TO FIX THE PROBLEM' WITH THE ROTORS AND BRAKE PADS. NOISE BEGAN AFTER THE AUDI PRE SENSE FEATURE SLAMMED ON THE BRAKES WHILE IN REVERSE, BACKING OUT OF MY DRIVEWAY (BECAUSE A RAIN DROP LANDED ON THE CAMERA LENSE) AND CONTINUES TO WORSEN.

Nov 17, 2017

8500 MILES BRAKE SQUEAL. AUDI SAYS THERE WORKING ON A FIX FOR THIS ISSUE AND ITS BEEN 6 MONTHS AND STILL NO REPAIR THEY ARE IGNORING THE ISSUE. SLOW SPEED STOP AND REVERSE BRAKES SQUEAL LOUD. AUDI STATED THEY HAVE HAD THIS ISSUE AND I SHOULD HAVE BEEN TOLD WHEN PURCHASED. I HAVE A CASE NUMBER WITH THEM AND ITS BEING IGNORED. THIS IS AN ISSUE THAT WILL RESULT IN A PROBLEM IF ITS NOT INVESTIGATED THEY NEED TO STOP TELLING PEOPLE THIS IS NORMAL. I ASKED AUDI FOR A LETTER STATING MY CARE WAS SAFE TO DRIVE AND THEY COULD NOT PROVIDE ONE WITCH IS VERY CONCERNING.

Oct 04, 2017

BRAKES HAVE BEEN SQUEAKING/SCREECHING LOUDLY WHEN BRAKING, BACKING UP, OR DRIVING SLOWLY AND SLOWLY STOPPING. AUDI STATES THEY ARE AWARE OF THE SITUATION AND WORKING ON A SOLUTION.

Jul 26, 2017

BOUGHT Q7 3.0 3/13/2017. BRAKES SQUEAK LOUDLY, MAINLY IN REVERSE BUT DOES IT WHEN STOPPING AS WELL. WAS TOLD AUDI HAS A PENDING SOLUTION, HOWEVER WAS NOT DISCLOSED. FURTHER DAMAGE IS BOUND TO HAPPEN.

May 28, 2017

STRUCTURE

4 complaints

Sunroof leaks into the car in rear shorting out subwoofer and components apparently the drain tubes are not secure and separate many complaints on this issue should be a recall no warnings just tons of moisture

Feb 07, 2025

Passenger side, top right of windshield dripping water when it rains heavily. The car is only 7 year old, always garaged and only has less than 25000 miles on it. This is a manufacturing defect and unsafe as it can distract drivers.

Apr 01, 2024

MY SUNROOF/MOONROOF SPONTANEOUSLY EXPLODED AS I WAS SITTING COMPLETELY STATIONARY AT A TRAFFIC LIGHT ON A PERFECTLY SUNNY DAY. NOTHING HIT MY CAR OR THE SUNROOF. I WAS LESS THAN 2 MILES FROM MY HOUSE ON A SECONDARY ROAD WITH MINIMAL TRAFFIC. THE SOUND WAS LIKE A GUNSHOT, WHICH IS WHAT I THOUGHT IT WAS FOR A BRIEF MOMENT. THE GLASS EXPLODED WITH SUCH FORCE THAT FINE SHARDS OF GLASS WERE EMBEDDED IN THE LEATHER AND MY SKIN. SUNGLASSES SAVED MY EYES, AND I WAS ABLE TO REMOVE MOST OF THE GLASS WITH A LINT ROLLER FROM MY ARMS AND HANDS AND FACE.

Nov 10, 2020

Injuries: 1

I AND MY WIFE WERE DRIVING DOWN IN OUR AUDI Q7 2017 MODEL ON I-95 SOUTH (BETWEEN EXIT 12 AND 11) IN CAR LANES IN NJ WHEN THE SUNROOF EXPLODED AND SHATTERED BY ITSELF. IT WAS AROUND 9AM ON SATURDAY. THERE WAS NO TRAFFIC AROUND US AND WE DID NOT SEE ANYTHING HIT THE CAR. THIS COULD NOT BE IMPACT RELATED.

Dec 03, 2018

AIR BAGS

4 complaints

The contact owns a 2017 Audi Q7. The contact stated that while at a traffic light a second vehicle traveling at a high rate of speed crashed into the rear of the vehicle causing the vehicle to crash into the rear of a third vehicle located ahead. During the incident, the front of the vehicle was severely damaged but the air bags did not deploy. The driver and front passenger both sustained fractured noses and facial injuries. The driver of the second vehicle sustained a fractured femur. A police report was taken at the scene. The destroyed vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 80,000.

Oct 07, 2021

Crash: 1

Injuries: 3

Clockspring in the steering wheel premature failure. 2017 Audi Q7, 60k miles. The steering wheel has been making grinding noises when turning. Took the car into the dealership for the scheduled 60k service and reported the issue. They diagnosed and said that the Clockspring is going bad. It will fail, just a matter of time. Talking to other Audi owners, they are having the same issue at low mileage points. Some dealers cannot diagnose the problem, some can. It appears that when the clockspring goes, the steering wheel features fail, and that may include airbag failure.

Jun 09, 2021

I HAD A ACCIDENT WHILE HYDROPLANED VEHICLE WITH FRONT AND BACK HIT WITH APPT 60M/HR AND AIRBAGS DID NOT DEPLOY!

Nov 17, 2020

Crash: 1

AIRBAGS DEPLOYED WITH EXTREME FORCE IN A LOW IMPACT COLLISION. (IN A SCHOOL PARKING LOT SPEED LESS THAN 15MPH) CAUSED SEVERE EMOTIONAL TRAUMA TO ME AND MY DAUGHTER

Nov 03, 2016

Crash: 1

Injuries: 2

VISIBILITY/WIPER

4 complaints

TWO LARGE WINDSHIELD CHIPPING IN LESS THAN 3500 MILES. VERY BIZARRE CONSIDERING THE COST OF THE CAR. I OWN ANOTHER VEHICLE, SIMILAR SIZE (VW TOUAREG 2012). IT WAS HIT MANY TIMES AND THERE ARE BARELY ANY MARKS LEFT ON THE WINDSHIELD. IS ACOUSTIC WINDSHIELD (WHICH MY CAR IS EQUIPPED WITH) LESS RESISTANT TO CRACKS AND BREAKS?

Dec 30, 2017

THE HEADS UP DISPLAY PRODUCES A DISTRACTING GLARE RIGHT IN THE DRIVERS LINE OF SIGHT. WHILE DRIVING ON SUNNY DAYS THIS BECOMES A PROBLEM.

Mar 18, 2017

THERE IS A DEFECT WITH THE HEADS UP DISPLAY THAT CAUSES A BRIGHT GLARE TO BE REFLECTED IN THE WINDSHIELD. RIGHT IN THE DRIVERS LINE OF SIGHT. THIS HAPPENS ON SUNNY DAYS AT MIDDAY WHILE DRIVING CERTAIN DIRECTIONS. PLEASE CHECK THE AUDI WORLD FORUM AND YOU WILL SEE POSTINGS OF OTHER PEOPLE WHO HAVE THE SAME PROBLEM. THERE ARE PHOTOS OF THE GLARE AS WELL. SEARCH AUDI Q7 HEAD UP DISPLAY WINDSHIELD GLARE ON THE AUDI WORLD FORUM. LOTS OF PICTURES OF THE GLARE. THE GLARE HAPPENS WHILE DRIVING AND MOVES AROUND AS THE CAR CHANGES DIRECTION. THINK OF A MIRROR REFLECTING LIGHT. THE SHINY SURFACE OF THE HEAD UP DISPLAY CASE REFLECTS A BRIGHT LIGHT ONTO THE WINDSHIELD.

Feb 23, 2017

HEAD UP DISPLAY REFLECTOR SYSTEM, UNDER SPECIFIC LIGHT CONDITION (SUN ORIENTATION) PRODUCES GLARES WHICH CAN VARY IN SIZE AND BRIGHTNESS. SOME OF THE REFLECTIONS AND GLARES ARE SMALL AND CAN BE IGNORED BUT SOME GLARES ARE VERY BRIGHT AND RATHER LARGE AND POSITIONED RIGHT ON THE EYE LINE HEIGHT. IT IS A MAJOR DISTRACTION FOR A DRIVER. THIS CAN BE SAFETY ISSUE IF GLARE OCCURS IN A SPOT COVERING A STREET LIGHT OR PEDESTRIAN.

Oct 13, 2016

ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

I am submitting this complaint regarding a serious safety issue I experienced with my vehicle. Shortly after starting to drive, about 2 miles from my home, while traveling at approximately 25 mph, the vehicle suddenly began to shake violently and came to a complete stop at the intersection of Crescent Street and Astoria Boulevard. At that moment, I lost all control over the steering wheel—it completely locked up. The dashboard displayed the message: “Drive System Malfunction – Contact Service.” These diagnostic trouble codes (DTCs) appeared: •P2179 •P025C •P0087 •P0306 This incident posed a major safety risk, as I was unable to steer or move the vehicle in a high-traffic area. I am very concerned that this could happen again or to other drivers under more dangerous conditions. Please investigate this matter as it may indicate a serious defect that could affect others.

Oct 13, 2025

The gasket seals and the seals on the cylinder are not sealed causing fuel to peak from fuel injectors

May 22, 2025

I am reporting a serious issue with the 2017 Audi Q7 involving excessive oil consumption. The vehicle burns 1 quart of oil every 1,000 miles or less, requiring me to constantly add oil between regular oil changes to avoid engine damage. This is not normal and poses a serious safety risk if the engine runs dry during operation. Audi denied my buyback request without inspecting the vehicle or reviewing service records. Instead, their solution has been to provide free oil top-offs, which proves they are aware of the problem but are avoiding a permanent fix or recall. Other Audi Q7 owners, even with newer models and low mileage, report the same defect. This is a manufacturing defect that makes the vehicle unreliable and unsafe for normal driving. This can cause the vehicle to stall or stop suddenly while driving, especially at high speeds or in traffic. That’s a major safety risk. If the oil burns too quickly, the warning may come too late. The need to constantly monitor and add oil makes the car unreliable for everyday use. Regular oil changes are meant to keep the car safe and working smoothly. But if oil is burning quickly between changes, the car can’t be safely operated on a normal maintenance schedule, which defeats the purpose of service intervals and puts extra responsibility and risk on the driver. Audi’s refusal to issue a recall or perform proper repairs is deceptive and dangerous. I request NHTSA to investigate this issue and determine whether a recall is necessary for this known defect. It also breaches Implied Warranty of Merchantability (UCC § 2-314)

Mar 27, 2025

POWER TRAIN,ENGINE

3 complaints

The contact owns a 2017 Audi Q7. The contact stated that while driving on the highway at 40 MPH, the front end started shaking violently, with several unknown warning lights illuminated. The following messages "Drive Malfunction and Oil Consumption" were displayed. The contact immediately pulled over and had the vehicle towed to a local independent mechanic, where the vehicle was diagnosed. The contact was informed that the engine was faulty due to oil consumption and needed to be replaced. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

Jun 02, 2025

The water pump was leaking while I was on the highway and smoke came out from the engine blocking my view. Had to make an emergency maneuver and pull over immediately.

Nov 26, 2022

WATER PUMP LEAKED AND HAD TO BE REPLACED AT 50,000 MILES AND 4 1/2 YEARS OLD.

Feb 07, 2021

SUSPENSION,ENGINE

2 complaints

2017 Audi Q7 Premium Plus. 85000 miles. The car runs normal and has no warning lights and has been regularly services at Audi dealership. 1. Rear driver side spring broken. This is stated as a common problem with this model as researched on Audi Forums. 2. Engine burning excessive oil. Have to add a quart every 500 miles. This is also stated as a common problem with this model as researched on Audi Forums. Both incidents have a potential safety concern as a damaged suspension and engine can be detrimental for driving

Feb 20, 2025

REAR COIL SPRING BROKEN- BOTH SIDES WATER PUMP LEAKING AT 70K MILES

Dec 22, 2022

POWER TRAIN

2 complaints

The contact owns a 2017 Audi Q7. The contact stated that while attempting to shift into reverse, the transmission failed to recognize that the vehicle was in reverse. The message “Transmission Malfunction – You can Continue Driving” was displayed on the instrument panel. The contact stated that after restarting the vehicle, the failure was temporarily fixed; however, the failure had gotten progressively worse. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission had malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 143,000.

Feb 03, 2025

The contact owns a 2017 Audi Q7. The contact stated while turning in either direction at a low rate of speed, the vehicle vibrated abnormally without warning. The contact had taken the vehicle to a dealer where they informed him that the failure was caused by tension between front and rear differentials and that the failure was comfort related. The dealer linked the failure to TSB number 2059129. The manufacturer was also notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 75,000.

Aug 09, 2021

EXTERIOR LIGHTING,ENGINE

2 complaints

Engine oil consumption, suv requires a quart of oil in between oil changes. Also head light gives warning sign of the side marker being faulty.

Aug 17, 2024

I bought my 2017 Audi Q7 on November 16, 2023 (Used) and a couple of days after putting the headlights on Auto I get a message pop up "Front left side marker light defective See owner's manual". Also kept getting a low oil message. This model have no oil stick so I put about a 1/2 qt of oil in it to see if the message goes away. It goes away for a few hours. The vehicle basically stopped running leaving myself and kids on the side of the road in the winter while we wait for a tow truck. After getting it towed to Mentor Audi dealership, they gave me the bad news that the engine needed to be replaced. My engine has been replaced and documents can be sent upon request. After doing some research, I found out that these are common issues with the 2017 Audi Q7. NHTSA campaign ID 16V642000

May 21, 2024

LATCHES/LOCKS/LINKAGES

2 complaints

The contact owns a 2017 Audi Q7. The contact stated that while the vehicle was parked in the driveway, the contact exited the vehicle to remove her three-year-old from of the driver's rear seat; however, all four doors inadvertently locked. The contact stated that the State Police were called, and the contact allowed the State Police to break the driver's side rear glass to enter the vehicle. The contact stated that her child was locked inside of the hot vehicle for 18 minutes. The contact stated that the child was sweating and terrified due to the failure. The contact stated that the key fob was locked inside the vehicle. The vehicle was taken to the dealer per the manufacturer's instructions. The vehicle was not diagnosed or repaired; however, the dealer stated that all the doors could be locked from the rear seat. The vehicle was taken to an independent mechanic to replace the broken window. The manufacturer was made of the failure. The failure mileage was approximately 70,000.

Aug 15, 2024

The rear doors have a Lock All button, which cannot be disabled with the driver side child lock, and no Unlock button in the rear doors. This is extremely unsafe, as the following scenario (which has happened to my wife several times) will illustrate: - Wife approaches car with our toddler - Places purse (containing key and phone) on front passenger seat in order to free up her arms to help load and secure our toddler into the rear car seat. For safety reasons, she does not place her purse outside the vehicle on the ground. - After our toddler is secure in his forward-facing car seat, she closes the door and circles the vehicle to get to the driver side door. - During that time, our toddler likely kicks the Lock All button by accident. The button is located about two inches to the right of his right foot. There is no Unlock button for him to hit and he cannot unbuckle his straps to free himself or reach the front seat. - My wife is then locked out, with our toddler inside the car. Yesterday was 92 degrees out. - This has happened at least 3 times. In the first instance, she was able to crawl through an open sunroof. In another instance, she was able to get someone in a parking lot to call me to come with the spare key. In the latest instance, she had to call the police to break the toddler out of the car. - We have family and friends who have had the same issue. In these cases, an older sibling was able to crawl to the front seat to unlock the door. Online message boards make this problem appear somewhat common. - Audi has been unwilling to help. They say my wife she keep the key on her at all times. This is not realistic and she often doesn't have pockets in a dress or skirt. - A toddler in rear seat should not have the ability to lock all doors, yet not be able to unlock any. There should be a way for a parent to at least disable this feature. According to Audi it is "operating as designed".

Jun 07, 2021

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

there is side marker lights issue. it happened 2 years ago in my case, both cases left side. .Audi has previously address this recall, but did not include my VIN, and it states the SAME issue. I found that old model has same issue with recall. I searched audi owner web site, and saw there were so many owner had same problem. however, audi did not declare 2017 Q7.

Apr 26, 2024

You have a safety recall #16V-642 for this model and the dealer did not put my vin# in the recall but yet my vehicle is saying the the left and right side marker lights are defective and the dealer will not correct it, instead they are trying to make me pay to replace the entire light harness for both head light assembly for $4,000, my next stop is with a class action law suit to get this taken up. I am wondering how many people with these cars have paid to replace their lights when apparently it’s just a software update but you cannot get the dealers to do it because in their computers Audi did not enter all the vin numbers affected by this recall. I am asking for your help in this situation since you have the recall.

Feb 21, 2024

SEAT BELTS

2 complaints

The contact owns a 2017 Audi Q7. The contact was informed by her son of a failure with the front passenger’s side seat belt. The contact stated that the seat belt service warning light was illuminated. The vehicle was taken to the local mechanic who performed a diagnostic test. The contact was informed that the seat belt retractor had failed. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

Feb 29, 2024

The contact owns a 2017 Audi Q7. The contact stated while starting the vehicle the warning message pretensioner malfunction and contact the dealer was displayed. The vehicle was taken to the dealer and the mechanic stated that the front driver’s side seat belt pretensioner needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage 32,000.

Dec 28, 2022

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

My 2017 Audi Q7 Prestige 3.0T 6Cyl GAS CREC Supercharged has experienced repeated, serious failures involving the engine, powertrain, and fuel system. - At 72,000 miles, the vehicle developed coolant leaks under the supercharger, a failed water pump, and soaked drive belts. Repairs included multiple hoses, gaskets, and thermostat replacement. -Shortly after, repeated PCV/Oil system failures caused oil leaks, warning lights, and engine shaking. Repairs included PCV system, oil separator, valve cover gasket, breather pipes, and new spark plugs. - at 111,000 miles, the low-pressure fuel pump and relay failed, causing the vehicle to stall and lose all power while driving- a major safety risk. -Most recently, the engine developed a severe misfire in cylinder #4. Compression testing confirmed abnormally low compression (15 psi) due to a suspected cracked valve seat. The vehicle cannot be repaired without a complete engine replacement, quoted at ~$20,000. Safety Impact: - Vehicle has stalled suddenly in traffic due to fuel and engine failures, risking crash or injury. - Coolant and oil leaks present a potential fire hazard. - Loss of power and shaking while driving put my family and others at risk. Inspection/Confirmation: -All problems have been repeatedly confirmed and repaired by an independent Audi specialty service center (S&S Auto Repair). - Numerous invoices document coolant, oil, fuel, and engine failures. Warning Signs: - Multiple dashboard warning lights appeared either right before or during failure, including engine malfunction, coolant loss, and auto start/stop malfunction. These repeated failures at relatively low mileage suggest a design/manufacturing defect with the Audi 3.0T engine platform that compromises both safety and reliability. The issue seems to be widespread amongst other Audi owners with the same 3.0T engine- Per AudiWorld Forums.

Sep 09, 2025

FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION

1 complaint

Audi Pre-Sense failure warning came on. I took it to Audi Fairfield CT and it was diagnosed as having a bad camera/sensor in the windshield. This could have resulted in a collision. the repair would have cost almost $3000. I bought a used one and went to an independent shop for calibration.

Apr 08, 2025

ELECTRICAL SYSTEM,FIRERELATED

1 complaint

See attached document for complaint.

Mar 28, 2025

Fire: 1

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 16, 2025

Fire: 1

Injuries: 1

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

Every week the vehicle is saying add 1 quart of oil to continue driving

Dec 28, 2024

EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

Front right side marker light defective warning on dash - request to include in Audi recall campaign 97CB (NHTSA campaign ID 16V642000)

Oct 10, 2024

FUEL SYSTEM, GASOLINE,AIR BAGS,SEATS

1 complaint

The contact owns a 2017 Audi Q7. The contact stated that upon a quick acceleration, the vehicle would hesitate upon depression of the accelerator pedal as an unknown warning light would appear on the instrument panel. The contact stated that the warning light would disappear upon restart of the vehicle. The contact also stated that the air bag warning light had also appeared on the instrument panel. In addition, the contact stated that the third-row seats would fail to adjust as needed. Upon investigation, the contact discovered NHTSA Campaign Numbers: 19V035000 (Fuel System, Gasoline), 16V955000 (Air Bags), and 16V641000 (Seats) which the contact linked to failures. The dealer was initially notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was then notified of the failure and informed that contact that each of the recalls that were referred to was already serviced prior to the recent failures. The vehicle was not repaired. The failure mileage was approximately 100,000.

Apr 04, 2024

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

I got the checking engine malfunction. took it to the dealer for dianogtic found code P052E001 PCV ( crankcase breather valve fault and it need to be replace because it also caused the emission issue). I found it was under extentison warranty to 10 year or 120000 miles , I contacted Audi and they said my VIN is not eligible to the warranty. I believed they should provide the extension warranty for all of their vehicles.

Feb 22, 2024

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I was driving on the freeway at 60 MPH when pushing on the gas pedal, the Audi Q7 2017 started to de-accelerate from 60 - 30 and then went lower. The gas pedal then locked while still on a lane on the freeway and luckily I was able to quickly move to the shoulder of the freeway. From there my car proceeded to not start and kept flashing low battery, telling me to put it into drive. I could not put it into drive to start the car. There were NO WARNINGS as the car lost speed on the freeway and a mechanic has determined it is the fuel pump. This was a very scary incident as my two young children and dog were in the car and if I hadn't been able to move to the side quickly, we would have been stopped in the middle of a busy city freeway. Additionally, it took a tow truck two hours to reach us. I keep my car well maintained with service.

Jan 23, 2024

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

1 complaint

I purchased a used 2017 Audi Q7 Premium on 11/16/2023 from a Volkswagen. Since it showed the message "Brake pads: wear limit reached. You can continue driving. Please contact Service", the agreed to repair it. I didn't receive my vehicle until 2 weeks later. They said that the work was done but after driving it for a couple of days the message is still showing. After driving it off the lot, minutes later I get a message "Front left side marker light defective. See owner's manual". After examining the side markers it doesn't look the neither side is out and there is no way showing on how to clear the message. I haven't taken it to an Audi dealership as of yet. But worried on if I made the right purchase.

Dec 05, 2023

STEERING,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Start/Stop system malfunction. The vehicle gave me this warning and the vehicle almost stopped completely in the interstate while doing 65mph. The warning disappeared after couple of times of turning the car back on, but it appeared once again. It looks that their are many complaints and a class act lawsuit on Audi about this problem but no recalls. It's dangerous and really mind blowing that nothing has been done on this issue.

Nov 01, 2023

UNKNOWN OR OTHER,ENGINE

1 complaint

Engine coolant leak due requiring a water pump and thermostat replacement. Vehicle has 53,621 miles.

Jan 14, 2023

EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.

Apr 06, 2022

SEAT BELTS,FORWARD COLLISION AVOIDANCE

1 complaint

2017 Audi Q7 3.0 QTRO--While traveling to FL, the Pre Sense Warning Light indicating failure began flickering on and off. Within several weeks, it was on constantly. Subsequently, a "whooping" sound became constant in the pillar behind the driver side door. Upon returning to OH, I reported this to my dealer. I was told the Driver side seat belt tensioner has malfunctioned. Dealer states this is also the cause of the Pre Sense frontal safety system failure. Vehicle now out of Warranty. Quoted repair for this safety issue is $1200. I learned this is a commonly known problem, and believe it should be associated with the NHTSA Recall ID: 16V955000. My vehicle is not listed on any Audi recalls at this point. The dealer initially texted the repair quote, but the link expired, and the dealer is not interested in putting this in writing again to me. Thus not documents to upload at this point, but will continue to request documentation of the dealer's diagnosis.

Dec 28, 2021

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

WHILE DRIVING DOWN A LOCAL CITY STREET, THE CAR BEGAN TO LOSE POWER, FLASHED A BUNCH OF ERROR CODES AND THEN LOST POWER WITHIN A FEW SECONDS. THE STEERING WHEEL LOCKED WHEN THIS HAPPENED SO THE CAR COULD NOT SAFELY BE STEERED OFF THE ROAD. THEY DID INITIALLY REPLACE THE BATTERY THINKING THAT THAT WAS THE CAUSE BUT IT HAPPENED SHORTLY AFTER LEAVING THE MECHANIC SO IT WE TOOK AT BACK WHICH IS WHEN WE WERE TOLD THAT A SOFTWARE UPDATE WAS NEEDED BUT THAT ONLY THE DEALERSHIP CAN DO THIS. THE CAR IS NOW SITTING AT THE DEALERSHIP BUT THAT ARE NOW TELLING US THAT WE MUST BUY THEIR BATTERY OTHERWISE THEY CAN'T WORK ON IT.

Feb 08, 2021

ELECTRICAL SYSTEM,VISIBILITY,SEAT BELTS,LANE DEPARTURE

1 complaint

TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.

Sep 19, 2019

STEERING,SUSPENSION,WHEELS

1 complaint

AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??

Sep 16, 2019

FUEL SYSTEM, GASOLINE

1 complaint

TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI CHANTILLY (14839 STONECROFT CENTER CT, CHANTILLY, VA 20151, (855) 716-7382) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APRIL 9, 2019. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mar 15, 2019

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.

Jan 25, 2019

WHEELS,SERVICE BRAKES

1 complaint

BOUGHT VEHICLE FROM DEALER WITH 22K MILES, AS A PREVIOUS TWO YEAR LEASE VEHICLE. AFTER OWNING IT FOR FOUR DAYS, NOTICED LOUD SCREECH IN BRAKES WHEN BACKING UP AND APPLYING BRAKES FIRST TIME IN THE DAY. TOOK TO LOCAL SHOP, AND THEY FOUND BRAKES TO BE OK, AND THAT THERE IS A BULLETIN ON THIS WITH NO FIX AT THIS TIME. BUT WHAT THEY DID FIND IS VERY UNEVEN WEAR ON MY FRONT TIRE, WHICH WE WOULD NOT HAVE NOTICED. THEY SAID THERE WAS A BULLETIN ON THIS AT THE 14K MILEAGE MARK FOR TIRE REPLACEMENT ON THE GOODYEAR EAGLES. WE WERE FORTUNATE THAT THE DEALER WE PURCHASED FROM AGREED TO REPLACE ALL FOUR TIRES FOR US WITH CONTINENTALS. NO HASSLES AT ALL. COULD HAVE MISSED THE NOTICE SINCE IT WAS A LEASE VEHICLE. BUT I WONDER HOW LONG WE WOULD HAVE GONE WITHOUT KNOWING THIS??? IF IT WASN'T FOR GETTING THE BRAKES CHECKED, WE WOULDN'T HAVE KNOWN. WAITING NOW FOR A FIX ON THE BRAKE NOISE. KIND OF EMBARRASSING WHEN DRIVING AN EXPENSIVE VEHICLE.

Nov 21, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

OUR Q7 IS LESS THAN A YEAR OLD. I SMELL GAS WHEN I PARK THE CAR EVEN AFTER A SHORT DRIVE OF ABOUT 3 MILES. THE IDI SERVICE HAD SAID THAT THIS WAS RELATED TO VACUUM PUMP AND FIXED IT LAST WEEK. I STILL SMELL GAS AND I AM CONCERNED WITH SAFETY. I SAW PREVIOUS MODELS HAVE BEEN RECALLED DUE TO POTENTIAL FIRE DUE TO GAS LEAK AND I AM WORRIED THAT THIS MIGHT BE THE CASE WITH 2018 MODELS AS WELL.

Nov 15, 2018

VEHICLE SPEED CONTROL

1 complaint

I WAS ACCELERATING TO ENTER ONTO INTERSTATE I-30 AT 9:00AM ON A NICE SUNNY DAY, THERE WERE NO OTHER VEHICLES WITHIN 200' OF MY VEHICLE AND THE "PRE-SENSE" SYSTEM CAUSED THE BRAKES TO AUTOMATICALLY SLAM ON (TWICE) TO STOP THE CAR. OUT OF THE CORNER OF MY EYE I SAW A PIECE OF PAPER FLOATING ACROSS THE FRONT OF MY CAR AND WONDERED IF THAT WAS WHAT THE CAR "SAW" OR SENSED THAT CAUSED IT TO BRAKE. THANK GOODNESS NO ONE WAS BEHIND ME!

Sep 01, 2018

ENGINE AND ENGINE COOLING

1 complaint

TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE & ENGINE COOLING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (AUDI CORAL SPRINGS, 5555 SR 7 CORAL SPRINGS, FLORIDA 33067) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 14, 2018

ELECTRICAL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT OR STOP SIGN, IT STALLED AND SHUT OFF. THE CONTACT HAD TO PUSH THE START BUTTON FOR THE VEHICLE TO RETURN TO NORMAL. WHEN THE CONTACT CAME TO A STOP, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE BECAME MORE CONSISTENT. THE CONTACT HAD NOT TAKEN THE VEHICLE TO A CERTIFIED MECHANIC OR DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Dec 18, 2017

AIR BAGS,UNKNOWN OR OTHER

1 complaint

I STARTED MY CAR AND SAW AN AMBER LIGHT WITH AIRBAG ICON AND GOT ALERT THAT THE "SAFETY SYSTEM MALFUNCTION". THERE IS A BLINKING RED ICON THAT I GET WHILE DRIVING RELATED TO THE DRIVER ASSISTANCE. I LOOKED UP MY VIN FOR TAMARA INFLATOR BUT DOES NOT MATCH.

Nov 15, 2017

STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

1. DRIVING 2017 AUDI Q7 (MILEAGE 17017) ON I-85 CLOSE TO THE RICHMOND, VA. DRY, STRAIGHT AND NO TRAFFIC ROAD. 2. BOTH HANDS KEEP ON STEEL WHEEL, CAR LOST CONTROL, LANE KEEP DID NOT WORK, TRIED USED THE STEEL WHEEL TO ADJUST, THE STEEL WHEEL OVER RESPONSE. 3. THE CAR WENT TO LEFT AND RIGHT, ROLLOVER, AND CRASH. 4. HAD SENT CAR IN DEALERSHIP TWO TIMES TO REPAIRING AUTO BRAKE PROBLEMS (THIS CAR DID NOT STOP BUT SPEED UP EVEN FRONT CAR VERY CLOSE, I NEED USE BRAKE TO PREVENT FORWARD COLLISION MULTIPLE TIMES), STILL DID NOT FIXED, WENT ON 7/8/2017 WITHOUT APPOINTMENT, DEALER SCHEDULE FULL. 6. ONE TIME TO REPAIRING SAFETY SURROUND-VIEW EXTERIOR CAMERA. THREE TIME RECALLS REPAIR. 7. CAR HAD MULTIPLE TIME ERROR MESSAGES IN 17 MONTHS, SUCH AS ADAPTIVE CRUISE CONTROL UNAVAILABLE, AUDI PRE-SENSE CURRENTLY RESTRICTED. 8. CAR ADD ON MULTIPLE SAFETY FEATURES, Q7 PREMIUM PLUS WITH ENHANCED SAFETY FEATURES DRIVER ASSISTANCE PACKAGE (ADAPTIVE CRUISE CONTROL, AUDI ACTIVE LANE ASSIST, HIGH-BEAM ASSISTANT, IMPROVED FORWARD COLLISION MITIGATION SYSTEM, AUDI PRE-SENSE). 9. VISION PACKAGE (AUDI VIRTUAL COCKPIT, FULL LED HEADLIGHTS, SURROUND-VIEW CAMERA, PEDESTRIAN DETECTION, NIGHT VISION, REAR CROSS-TRAFFIC DETECTION, BLIND SPOT DETECTION, TRAFFIC SIGN RECOGNITION). 10. WE ADDED THE ENHANCED SAFETY FEATURES IN AUDI Q7, BUT JUST ONE YEAR AND FIVE MONTHS, IN THE STRAIGHT AND DRY ROAD, NO TRAFFIC AND NO REASON, STILL IN WARRANTY PERIOD, CAR CRASHED, AND TOTAL LOSE. THE CAR HAS MORE SAFETY FEATURES THAN ANY MY OTHER CARS BUT PROVIDES MUCH LESS SAFETY, MY WIFE AND I ALMOST LOSE OUR LIFE.

Nov 14, 2017

Crash: 1

Injuries: 1

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

WHEN MOVING THE CAR IN REVERSE FROM OVERNIGHT PARKING IN MY GARAGE, THE BRAKES SQUEAL EXCESSIVELY. THIS SOUND DOES NOT OCCUR WHEN BRAKING WHILE MOVING IN A FORWARD DIRECTION. THE CAR STOPS APPROPRIATELY, BUT THE SOUND IT QUITE LOUD IN REVERSE BRAKING MODE. THE SUNROOF CREEKS AND POPS DURING CITY DRIVING AND HIGHWAY DRIVING. I JUST READ AN ARTICLE ON CONSUMERREPORTS.COM ABOUT EXPLODING SUNROOF PROBLEMS AND I'M CONCERN THAT THIS COULD HAPPEN DUE TO LACK OF REPORTING AND MANUFACTURERS NOT TAKING OWNERSHIP OF THE DEFECT. POPPING SOUNDS COMING FROM MY SUNROOF HAVE ME CONCERNED ABOUT MY PANORAMIC SUNROOF EXPLODING DURING TRAVEL IN THE VEHICLE

Oct 25, 2017

STEERING,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER

1 complaint

WHEN THE STEERING WHEEL IS TURNED THERE IS A SQUEAKY SOUND AS IF SOMETHING IS RUBBING AGAINST SOME OTHER THING. I TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIGURE OUT THE PROBLEM BUT DID RECOGNIZE THE ISSUE. THEY CHANGED THE WHOLE SUSPENSION AND THE ELECTRICAL STEERING SYSTEM BUT THE NOISE IS STILL THERE. I TOOK MY CAR BACK FROM AND WAS ON A VACATION WHEN NOTICED LARGE AMOUNT OF SMOKE COMING FROM BELOW THE VEHICLE. I PARKED THE CAR ON THE SIDE AND CHECKED FOR FIRE BUT THERE WAS NONE. I LET THE CAR COOL DOWN AND THEN PARKED THE CAR IN THE HOTEL. LATER I DROVE BACK HOME AND HAD A SIMILAR ISSUE OF SMOKE COMING FROM BELOW THE CAR. I HAVE DROPPED THE CAR FOR THE THIRD TIME IN THE LAST 1.5 MONTHS TO THE DEALERSHIP. IT APPEARS THAT THERE IS SOME KIND OF MANUFACTURING FAULT IN IT OR IT'S A LEMON THAT THEY SOLD TO ME. THE CAR WAS STATIONERY WHEN THE SMOKE WAS NOTICED BUT I BELIEVE THAT THE SMOKE MUST BE THERE EVEN IN MOTION AS WELL. THE SQUEAKY SOUND COMES WHEN THE CAR IS IN MOTION AT LOW SPEED SPECIFICALLY WHEN TURNING.

Jul 24, 2017

STEERING,SUSPENSION

1 complaint

AT SLOW SPEED 10MPH, EVERY TIME YOU TURN THE STEERING WHEEL THE FRONT SUSPENSION MAKES A CLICKING, POPPING NOISE WHICH IS VERY ANNOYING AND DON'T KNOW IF ITS SAFE TO DRIVE, THE FRONT SUSPENSION MIGHT JUST POP OUT.

Feb 16, 2017

SUSPENSION,STRUCTURE,SERVICE BRAKES

1 complaint

2017 AUDI Q7 EXCESSIVE BRAKES NOISE (SQUEAKS/SCREECH) FICTION MATERIAL ISSUES BETWEEN ROTOR/PAD - CONTINUED USE CAUSES HEAT SPOTS - ROTORS TO BECOME OUT OF ROUND VIBRATION ISSUES LOSS OF BRAKING. AT APROX. 5K MILES VEHICLE STARTED TO HAVE ABNORMAL BRAKE NOISE WHEN PULLING OUT OF DRIVEWAY. AFTER SHORT TIME GOT PROGRESSIVELY WORSE AND HAS CAUSE FURTHER DAMAGE AND MANUFACTURE DOES NOT HAVE A FIX FOR THIS ISSUE. SUSPENSION ISSUES- GRINDING - STRUT NOISE- MOSTLY NOTICEABLE WHEN GOING INTO DRIVE WAY TURNING INTO GARAGE. ABNORMAL WEAR ON DRIVER-SIDE TIRE EXTERIOR TRIM COMING UNDONE AROUND WINDOWS- QUATTRO MOLDING COMING UNDONE CATCHING PASSENGER DOOR CAN NOT GET PASSENGER OUT OF PASSENGER REAR.

Jan 26, 2017

2017 AUDI Q7 Problems & Complaints

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