How many problems does the 2018 AUDI Q7 have?

The 2018 AUDI Q7 currently has 130 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2018 AUDI Q7?

The most common problems reported for the 2018 AUDI Q7 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2018 AUDI Q7 problem data come from?

All problem and complaint data for the 2018 AUDI Q7 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2018 AUDI Q7 Problems

ENGINE

25 complaints

2018 Audi Q7 piston melting diagnosed by a certified mechanic due to excessive oil consumption due to defective pistons. A class action suit was filed. And a warranty extension extension issued. There is no record of a warranty extension and should be. Please advise

Nov 22, 2025

This vehicle developed low oil alerts within 6 weeks of me receiving it with normal city driving. Multiple testing visits and comprehensive consumption testing later, it continued to have the low oil alerts very frequently and various random malfunction alerts like parking brake alert etc. For each complaint I took it to the dealership and did whatever they recommended but no eventual resolution was found. Early October this year, in the middle of traffic multiple alerts came on including drive system malfunction, parking brake malfunction and start stop malfunction. So many that the whole console just lit up and the car started rocking in the middle of traffic and I had to slow down to keep the vehicle in control. The car was rocking visibly and I had difficulty in maneuvering it to a safe location . I contacted the dealership and they gave me an appointment 4 weeks out saying that since the lights were solid and not flashing I could choose to drive the car. However it didn’t look safe to drive so I didn’t use it thereafter. They later told me after a diagnostic evaluation that the engine needed to be replaced as the slapping piston rings had scraped the cylinder walls.

Nov 20, 2025

Catastrophic engine failure, this occurred 2 weeks after a service appointment where nothing was detected. The car only had 86,000 miles and it is unrepairable. We have now found that this could be due to a design flaw in this model which we were unaware of.

Nov 19, 2025

I am reporting a progressive oil consumption defect that led to a catastrophic engine failure in my 2018 Audi Q7. The vehicle was purchased Certified Pre-Owned (CPO). I reported the excessive oil use to an Audi dealer. The dealer attempted to address the issue by performing an engine cleaning/flush, but the engine failed shortly afterwards. Over time, the vehicle required frequent top-offs between service intervals. Eventually, the engine suffered a mechanical failure, resulting in a broken exhaust valve and internal engine damage while driving on the highway. The Audi dealer provided a repair estimate of approximately $12,000. Audi of America offered 40% assistance to make the repair, but does not recognize the underlying excessive oil consumption issue. Furthermore, the proposed repair only replaces the damaged valve and related components, but does not address the underlying excessive oil consumption that caused the failure. This means the vehicle may still: •unexpectedly run low on oil, •lose power while driving, •suffer additional internal damage, or •again experience sudden engine failure while driving. These conditions can cause dangerous drivability issues, including loss of acceleration and potential stalling at highway speeds. This appears to be a serious safety-related defect involving lubrication failure, component breakage, and potential loss of power. I am requesting that NHTSA review this issue to determine whether similar failures are occurring in other Audi Q7 vehicles with the 3.0T engine.

Nov 18, 2025

#1 CYLINDER LOST COMPRESSION CAUSING CAR TO ALMOST IMMEDIATELY STOP WHILE DRIVING 78MPH ON THE INTERSTATE. CAR WAS TOWED BACK TO MANUFACTURER WHERE I BOUGHT THE CAR. THE CAR 2018 AUDI Q7 HAS 68,000 MILES, ALL SERVICING OF VEHICLE WAS DONE AT DEALERSHIP WHERE I BOUGHT THE CAR. NEVER ANY PROBLEMS WITH ENGINE EXCEPT THE OCCASIONAL NEED FOR ENGINE OIL REQUIRING BEING TOPPED OFF.

Jul 10, 2025

+ 20 more complaints for this component

EXTERIOR LIGHTING

14 complaints

Right Front Parking Light Defective

Nov 28, 2025

The console displays side marker light defective warning, but both the side marker lights are working

Nov 11, 2025

The contact owns a 2018 Audi Q7. The contact stated that on several occasions while driving at various speeds, an orange triangle warning symbol and a message that the "Driver’s side Front Marker Defective - See Owner’s Manual" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the front driver’s side marker needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,901.

Nov 10, 2025

Left front side marker light defective.

Jun 01, 2025

We had a warning light go on on the dash advising there was an issue with the driver's side side marker lamp. In looking at the lamp, it is still illuminating, just not as bright as normal. This is a known issue with Audi - several complaints have been made already and there is even a recall on certain vins. My vin was not included in this so the cost is falling on me (in the form of $6200 not including tax) despite this being the exact same issue in the recall.

May 07, 2025

+ 9 more complaints for this component

SUSPENSION

13 complaints

Both rear coil springs broke which the Audi shop has said is very rare to have happened

Sep 22, 2025

Passenger side rear coil spring broken, shocks leaking. Confirmed by dealer. No warning lamps, messages. Potential safety risks include: Suspension compromise with the balance and alignment of the vehicle. There is a risk of loss of control especially with emergency maneuvers or sharp turns. This leads to poor vehicle control, increase risk of roll of vehicle and braking control. Can cause uneven wear on tires which can cause a blow out or loss of grip on roads. The leaking shocks puts stress on other parts of the vehicle. Suspension may not respond correctly if the vehicle were to hit a pothole or make a sudden turn. The broken coil can puncture a tire, causing loss of control which can result in an accident. The vehicle is garaged year round, maintained very well, with no excessive wear and tear. One owner vehicle.

Aug 01, 2025

The rear passenger side suspension spring coil broke while driving. The possibility of this failure puncturing a tire, dislodging from the vehicle into traffic, or causing control/stability issues of the vehicle is significant. The vehicle has been towed and is sitting until a fix is determined. No warnings were given before the incident. It happened on a smooth, flat, straight road at the time of occurrence.

Jul 09, 2025

Rear spring and lower plates have snapped and are broken. This happened at around 60,000 miles. A lot of 2017 & 2018 Audi Q7 owners are complaining at Audi Forums. Please take a look at this issue. Thank you.

Nov 01, 2024

Rear Drivers side spring cracked failed and corrosion on the bottom mount. Passenger side corrosion also visible and needed to be replaced. Confirmed and documented by dealer and repaired on 7-12-24. Vehicle has 93K miles and was last brought in for multi point inspection at 50K.

Jul 12, 2024

+ 8 more complaints for this component

UNKNOWN OR OTHER

13 complaints

Audi Q7 sunroof front sunroof glass spontaneously exploded while driving on freeway at 8:30am going 75mph. No extreme temperature swing, no water on glass. Heard loud gunshot sound and looked up to see hole about 5-7" wide in sunroof. Tempered glass pieces falling onto fabric sunscreen.

May 16, 2024

Right engine mount fluid leaking under factory warranty(diagnosed at 50k service, 44k actual mileage). The leaking is not obvious and cant be identified unless lifting the car up.

Mar 29, 2023

Sunroof exploded. No trauma to the sunroof it just popped and glass shattered going down interstate

May 12, 2022

After the shutdown of 3G network, my 2018 Audi Q7 Prestige lost some great features. Audi USA sent a recall 91CD which is basically the notice that 3G network will be shutting down from 2/22. This deactivates app based features like lock/unlock, vehicle monitoring, vehicle related data etc. When taken to the dealership "Audi Minneapolis" with letter from Audi USA, dealership just upgraded the software but refused to upgrade the hardware. They asked $400 to upgrade the hardware. This is really inconvenient for the customer and also a safety issue as I am thinking. Please look into this and pressure Audi USA to come up with a resolution. Attached is a chat script with AudiUSA. Basically customer has to live with the issue.

Mar 14, 2022

Low coolant, and found coolant leaking from waterpump

Dec 02, 2021

+ 8 more complaints for this component

STEERING

5 complaints

While driving on I-90 in January 2025, the steering wheel malfunctioned causing loss of control of the car. The warning message came on the dashboard to immediately stop driving. Was able to pull off to the shoulder, turn the vehicle off, and call AAA for assistance. They towed the car to a repair shop.

Nov 03, 2025

The contact owns a 2018 Audi Q7. The contact stated that while driving at approximately 15 MPH and attempting to make a left turn, the steering wheel seized without warning. The contact stated that the passenger’s side front and rear wheels struck the curb causing the vehicle to spin out. The contact was able to regain control of the vehicle. The vehicle was brought to a stop and was towed to the dealer to be diagnosed. The contact was informed that the steering rack had failed due to a loss of communication with the steering module. The vehicle had not been repaired. The manufacturer had not been made aware of the failure. The failure mileage was 64,851.

Sep 23, 2024

There is rapid pecking noise / vibration when traveling during all right directional curves in the road. When I head in to a slight curve where the steering wheel only needs to be moved a few degrees to the right, the noise is such that I can feel it around the firewall and footwell of both driver and passenger side not to mention it is very loud and annoying. I notified Bill Jacobs BMW along with the brakes squealing while backing up) where I bought the vehicle and they said to take it to an Audi dealer. I went to Audi of Lexington KY and they were wanting to charge me over 8K to replace the exhaust. I did have the exhaust replaced and new front brakes completely replaced and the issue for both are still present. Very disappointed since I found TWO TSB's relating to my vehicle after paying so much for the work. There is a TSB for the Exhaust downpipe and mounts as well as a TSB for squealing brakes. Being told, all German cars have squeaky brakes is BS.

Sep 13, 2024

TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED WHILE DRIVING AT 25 MPH, A WARNING MESSAGE INDICATING 'STEERING MALFUNCTION PLEASE VEHICLE' ILLUMINATED. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE AND ATTEMPTED TO RESTART THE VEHICLE, HOWEVER THE MESSAGE WAS STILL DISPLAYED. THE CONTACT LEFT THE VEHICLE AT A PARKING LOT OVER NIGHT. THE CONTACT HAD THE MANUFACTURER TOW THE VEHICLE TO A LOCAL DEALER BELL AUDI (782 US-1, EDISON, NJ 08817) WHO DIAGNOSED THE FAILURE AS A STEERING WHEEL SYSTEM ISSUE THAT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,328.

Mar 03, 2021

STEERING WHEEL DOES NOT ALIGN WITH THE DRIVER SEAT; THE CENTER OF THE SEAT IS ABOUT 1" (ONE INCH) TO THE RIGHT OF THE CENTER OF THE STEERING WHEEL

Jul 03, 2018

ELECTRICAL SYSTEM

4 complaints

The Audi MMI system, which controls almost everything (radio, navigation, vehicle settings etc) shuts down and restarts every few minutes all by itself. The MMI system restarts completely randomly. It started out of nowhere a few months ago and happens whether driving or parked. Since then it is happening more and more frequently, making the system unusable at times (meaning navigation, radio, etc do not work). I'm afraid this issue is in the vehicle's computer and other components of hte car could be faulty, putting myself and other drivers with Audi cars at risk of injury or death if something with the computer fails. I have researched this issue extensively online and this seems to have appeared in numerous different Audi models and years. This also seems to have started happening fairly recently in most cases. I have not and will not take my vehicle to the dealership for diagnosis because I know they will charge a few hundred dollars just to tell me they cannot find anything (this is what many people have already posted online). There is an OBVIOUS computer system issue with Audi vehicles affecting their MMI system and some sort of fix is needed, for the safety of all vehicle owners.

May 14, 2025

I researched this issue and noticed a widespread problem with the light detection of the 2017 modes and the 2018 Audi Q7 left front-side marker light. I have had this issue with my vehicle twice, resulting in over 4,000 dollars in repairs each time. I noticed that the 2018 models were left off, but I am sure there are more owners with this exact problem, and I believe this recall should be granted to 2017-2019 owners since the vehicles are in the same generation and have the same vehicle components on them. This is a widely known issue and a clear cash grab for Audi as the repair process to fix this is over $4,000 dollars each time, and the issue has not been resolved and is not covered under many warranties.

Sep 04, 2024

My Audi with 42k miles ran out of gas on the Interstate Highway without any warning. Failure was a fuel sending unit which provides fuel quantity info and the low fuel light. The erroneous display indicated just less than half tank and the display indicated 185 miles to empty. This failure of the engine to suddenly quit on a busy freeway is potentially catastrophic! At a minimum there should be a safety recall requiring the Audi company to design the low fuel light to be on a separate circuit.

Aug 21, 2022

WHILE IN REVERSE BACKING UP, THE BACKUP CAMERA UNPREDICTABLY REVERTS TO USELESS "GRAPHIC" MODE DESPITE REPEATEDLY BEING SET TO "CAMERA" MODE. CHANGING THIS SETTING WHILE BACKING UP IS DANGEROUS, DISTRACTING AND UNPREDICTABLE. SOMETIMES IT WORKS CORRECTLY AND STAYS IN CAMERA MODE, OTHER RANDOM TIMES IT REVERTS TO GRAPHICS MODE. THIS IS A KNOWN DEFECT OF MOST 2018 AUDI VEHICLES AND HAS BEEN UPDATED IN LATER RELEASED VEHICLES, BUT NO UPDATE TO EXISTING VEHICLES HAS BEEN OFFERED.

Sep 13, 2018

POWER TRAIN

4 complaints

Bad water pump and thermostat for 2018 Audi q7 59,000 miles I see it has been a class action lawsuit on the water pumps

Jan 11, 2025

Audi Quattro (differential) noise is being heard while turning the car. The problem was identified to be due to different speeds between the front and rear differential, the locking effect of the center differential can differ significantly in tight bends. – unless there is a design flaw, there should be no noise coming from the differential . this is totally unheard of from any car I have owned. Problem was reported to Audi dealership and no definite solution was offered other than changing the oil for the center differential oil and checking to see if the problem goes away. if it does not, they would do further investigation. This is an Audi Quattro differential design fault that can be very dangerous if it fails on highways or under adverse weather or at high trafficked areas. I started an incident case (Reference #06217801) with Audi USA and Regional Case Manager (MR) told me that "our responsibility is to service the vehicles within the parameters of the New Vehicle Limited Warranty. This covers manufacturer’s shortcomings on parts and labor for 4 years or 50,000 miles (whichever occurs first) from the vehicle’s in-service date. Once these parameters have been exceeded, repairs do become the responsibility of the owner of the vehicle. Any diagnostic cost would be customer pay." This is why Audi has more class action law suits against them than any other auto brand. Keep in mind Audi has had more class action lawsuit (and lost) against them than any other Auto company. I have received 5 notices of Class Action lawsuit that Audi decided to settle in the last 6 years - just on one model. Needless to say, Audi (VW) puts faulty dangerous products on the road, hoping NHTSA has no appetite to go after them.

Jul 26, 2024

Car is consuming 1 quart of oil every 600 miles.

Jan 23, 2024

When I was driving and trying to make a right turn to merge into the traffic, the transmission suddenly stalled and stuck in neutral, put my car in the right lane with large traffic on the lane and forced other cars to make sudden stop. After restarting the engine multiple times, it was suspected that somehow the transmission is always in neutral while the onboard system showing it is in driving mode. I had to get out of the car to push it to a safe side road. This is all sudden while car engine is running. Initially the onboard dashboard shows Transmission Malfunction, but after restarting even that error message disappeared, while the transmission is still not engaging.

Jul 22, 2021

SEAT BELTS

4 complaints

Brakes were firmly applied to avoid a collision, the 3rd row seatbelt did not engage and the passenger was thrust forward and hit their head on the 2nd row seat. Took the vehicle to Audi for inspection and they found the locking mechanism on the belt was faulty and replaced it.

Oct 26, 2023

The contact owns a 2018 Audi Q7. The contact stated while driving approximately 30 MPH, the seat belt on the passenger’s side the second row started to make a clicking sound and tightened independently around the contact's son. The contact’s son reported that he felt pressure on his chest and shoulder as the seat belt tightened but was not injured. The contact stated that the seat belt failure had become a constant issue and had stopped using the seat belt. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V606000 (Seat Belts). The failure mileage was approximately 50,000.

Oct 14, 2022

STATIONARY VEHICLE: FOR THE LAST 3-4 WEEK THE SEAT BELT DOES NOT WANT TO FASTEN. I HAVE TO REALLY WORK WITH IT TO FASTEN. ALSO ,IT IS DIFFICULTY TO UN-FASTEN ONCE IT IS FASTENED. THIS PROBLEM IS INTERMITTENT AND IS GETTING HUNG MORE FREQUENTLY. I ASK THE AUDI DEALER IN MELBOURNE TO CHECK THE SEAT BELT ABOUT 5- MONTHS AGO. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM WITH THE SEAT BELT. BUT TO ME THIS IS A REAL SAFETY PROBLEM.

Apr 12, 2021

WHEN COMING TO AN ABRUPT STOP TO PREVENT A COLLISION THE MIDDLE ROW PASSENGER SEATBELT CAME UNBUCKLED. MY 2.5 YEAR OLD IS IN A FORWARD FACING CAR SEAT BUCKLED INTO THIS SEAT. THE BUCKLE CAME LOSE CAUSING THE SEAT THE BE FREE.

Dec 18, 2019

SERVICE BRAKES

4 complaints

I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?

Jan 26, 2022

LOUD SQUEAKING NOISE WHEN BACKING UP/ON REVERSE COMING FROM FRONT BRAKES. ADVISED AUDI DEALERSHIP AT ROCHERST HILLS, MI FOR THE ISSUE WHEN THE CAR WAS LESS THEN 2 YEARS OLD AND WITH ONLY 20,000 MILES ON IT, BUT SERVICE ADVISER SAID THERE WAS NO BULLETIN TSB, SERVICE CAMPAIG OR RECALL FOR THE THE ISSUE. I SHOULD PAY OUT OF MY POCKET FOR THE SERVICE. AFTER SPEAKING TO AN AUDI REPRESENTATIVE DIRECTLY, I WAS ADVISED THAT THERE WAS A TSB FOR THE CAR AND MY CAR IT SHOULD BE SERVICED. WHEN CONTACTED THE SAME DEALERSHIP I WAS ADVISED THAT I WAS OUT OF 24,000 MILES (BY 1,000 MILES) OR 2 YEARS WARRANTY (OUT 4 MONTHS) AND THEY COULD NOT FIX IT. WHEN I COMPLAINED TO THEM THAT THE OTHER ADVISED TOLD ME THERE IS NO COVERAGE AVAILABLE, WHEN MY CAR WAS UNDER COVERAGE LIMITS, THEN THE DEALER TOLD ME THAT THE ADVISER DOS NOT WORK WITH THEM ANYMORE. I OPENED A COMPLAIN WITH AUDI CUSTOMER CARE AND AFTER 2 WEEKS, AUDI CUSTOMER SERVICE STATED THAT THE DEALER ADVISED THAT I NEED TO REPLACE ROTOR AND PADS DUE TO DUST'.. AUDI COULD NOT DO ANYTHING AS THEY HAVE A RELATIOSHIP WITH THE DEALERSHIP, AS PER CUSTOMER SERVICE REPERSENTATIVE. THE SQUEAING IS VERY, VERY LOUD, MY 3 KIDS AND PEOPLE AROUND GET SCARED OR WONDERING WHAT IS HAPPENING WHEN I PRESS BRAKES WHILE ON REVERSE. NEITHER AUDI USA OR AUDI ROCHERSTER HILLS, MI CARE ABOUT THEIR CUSTOMERS SAFETYBUT JUST OUR MONEY.

Dec 01, 2020

FRONT BRAKES HAVE ISSUES FROM THE BEGINNING WITH BRAND NEW TIRES FROM THE DEALER. DEALER CHANGED ALL TIRES WITH BRAND NEW TIRES AGAIN AND BRAKE PADS FOR FRONT BRAKES SIX MONTHS AGO. VEHICLE MAKES NOISE WHEN I PUSH BRAKE. VEHICLE IS NOW WITH THE DEALER AND THEY ARE TRYING TO FIGURE OUT. THIS IS NOT AT ALL ACCEPTABLE BEING A $80K VEHICLE. AUDI SHOULD DISCONTINUE THESE DEFECTIVE VEHICLES AND REFUND THE MONEY. THIS IS ALSO A ROAD HAZARD AND RISKY ISSUE TO DRIVE. THIS IS A MAJOR SAFETY ISSUE.

Nov 27, 2020

LOUD SQUEAKING NOISE WHEN BACKING UP COMING FROM BRAKES. NOISE IS ALARMING AND CAUSES ONE TO IMMEDIATELY BRAKE, AND NOISE DRAMATICALLY ALARMS THOSE AROUND AND IN VEHICLE. 2018 AUDI Q7 WITH 26K MILES. DEALER DID NOT ADVISE OF TSB ADVISING SELF...ONLY AWARE AFTER CALLING AUDI DIRECTLY. DEALER SERVICE ADVISED BRAKE AND ROTOR REPLACEMENT IF PROBLEM CONTINUES. INTERNET RESEARCH REVEALS PROBLEM EXISTED SINCE 2016 Q7 MODEL. AUDI NEVER INFORMED US DIRECTLY AND DEALER SERVICE DID NOT INFORM US...WE NEEDED TO CALL AND OR INFORM BOTH BEFORE BEING ADVISED OF TSB. NHTSA CALLED AND INFORMED SELF OF AUDI'S DECISION TO NOT DO RECALL AND ONLY ISSUE TSB. WHERE IS THE RESPONSIBILITY FOR ADVISING VEHICLE OWNERS OF SUCH PROBLEMS.... DEALER SERVICE REP DID NOT ADVISE OF TSB INITIALLY...OWNER ADVISED TO REPAIR AND ABSORB COST. ONCE TSB DISCUSS BY OWNER, ARRANGEMENT WAS MADE FOR COST SHARING.

Dec 09, 2019

WHEELS

4 complaints

I NOTICED ROUGH HANDLING AND ROAD NOISE AT 7,000 MILES. I CHECKED THE TIRES AND THEY WERE WORN UNEVENLY. THE DEALER SAID THEY NEEDED TO BE ROTATED AND THAT IT WOULD GO AWAY, BUT IT'S BEEN ANOTHER 9,000 MILES AND IT HASN'T IMPROVED. THE TIRES ARE PIRELLI SCORPION VERDE ALL SEASON RUN FLATS. THEY ARE WEARING HORRIBLY ONLY ON THE INSIDE HALF OF THE TIRES. I HAD A FOUR WHEEL ALIGNMENT DONE, BUT IT HASN'T HELPED THE UNEVEN WEAR. THE WEAR PATTERN IS WAVY, LIKE A ROLLER COASTER. I BELIEVE THERE IS AN ISSUE WITH THESE TIRES. THE CAR IS A 2018 AUDI Q7.

Nov 30, 2019

THE OEM GOODYEAR EAGLE RUN FLAT TECHNOLOGY (RFT) TIRES THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE ARE STARTING TO "CHUNK" ON THE OUTER EDGES OF THE TIRE. THE TREAD IS STILL AT 8/32 AND THE CAR ONLY HAS 9,700 MILES ON IT. THIS IS A WELL DOCUMENTED ISSUE ON 2018 AUDI Q7'S WITH THIS TIRE, SO MUCH SO THAT THERE IS A TSB OUT FOR THE ISSUE. HOWEVER, AUDI AND THE DEALERSHIP HAVE DECLINED TO REPLACE THE DEFECTIVE TIRES EVEN THOUGH THEY ARE CLEARLY WEARING DIFFERENTLY THAN THE BACK ONES. THEIR EXPLANATION IS THAT THIS IS "NORMAL WEAR", BUT NO OTHER CAR I HAVE DRIVEN HAS HAD THIS TYPE OF TIRE WEAR.

Nov 26, 2019

EXCESSIVE TIRE WEAR CONTINENTAL TIRES INSTALLED AS ORIGINAL EQUIPMENT WORN OUT AT 14,000 MILES; IDENTICAL TIRES INSTALLED AND SHOWING EXCESSIVE WEAR AT 3500 MILES.

Jul 25, 2019

I BOUGHT A BRAND NEW 2018 AUDI Q7 PRETIGE WITH GOODYEAR RUN FLAT TIRES. ALL FOUR TIRES FAILED OR ARE FAILING WITH TREAD LOSS AND TREAD SEPARATION/DELAMINATING. I BOUGHT TIRE HAZARD COVERAGE AT ADDED COST. AT 6500 MILES ONE TIRE LOST A LARGE TREAD SECTION, AND THIS TIRE WAS REPLACED BY AUDI BEND OREGON. AS OF TODAY WHEN I TOOK CAR TO AUDI NAPLES FL, NOW THE OTHER THREE TIRES AT 17000 MILES ALL SHOW DEFECT. AUDI WILL NOT STAND BY THE WARRANTY STATE NO IT'S OVER 12000 MILEDELAMINATION/FRAYING TREAD. AUDI STATES ITS A GOODYEAR TIRE ISSUE BUT AUDI PUT THESE TIRES ON THE CARS THEY SOLD. THEY STATED THAT DUE TO PROBLEMS AUDI PUTS PERRILLI OR CONTINENTAL TIRES AND NO LONGER GOODYEAR. I NEVER GOT AN ALERT TO DEFECT OR TO GETTING TIRES INSPECTED FOR A DEFECT. THEY NOW WANT ME TO PAY FOR 4 NEW TIRES WITHOUT ANY ALLOWANCE FOR MY UPFRONT WARRANTY COST AND THE FACT AUDI STATED THEY WERE SWITCHING OUT TO PERELLI TIRES BUT IT EXPIRED FOR ME. THESE TIRES ARE NOT SAFE AND I WILL ATTACH PICTURES OF THE DEFECTS. AND THE DOT NUMBERS OF THE 3 ORGANIC FINAL TIRES AND THE ONE REPLACED - NEC4JJ1R4617 NEC4JJ1R3917 NEC4JJ1R4717 NEC4JJ1R4717

Feb 05, 2019

FUEL/PROPULSION SYSTEM

3 complaints

The crankcase ventilation valve is malfunctioning resulting in excessive oil consumption and unsafe idling. The Extended Warranty dated 5/24/19 with Number AWA-19-03 should be extended to other model years.

Dec 18, 2025

Fuel pump failed and is leaking on my 2018 Audi Q7. Audi has confirmed it will need to be replaced at my cost. Audi also confirmed it has an extended warranty to replace the faulty fuel pump on other model years on the same q7 vehicle model, for 150,000 miles. It appears that to rectify the issue, the same part is replaced as on the warranty fix. Why was model year 2018 not included in the warranty if it is the same part?

Oct 02, 2023

DRIVING ON INTERSTATE 29 AND SUV STARTED ACTING FUNNY AND THEN STOPPED. CALLED AUDI CARE AND THEY HAD TRUCK TOWED TO OMAHA NE. THEY PUT IN NEW FUEL TANK, PUMP AND LINE. HAD MY SUV IN SHOP FOR TWO WEEKS LESS THAN TWO WEEKS LATER DRIVING AND ALL THE SUDDEN MY GAS LIGHT COMES ON. I STOPPED AND PUT GAS IN AND GOT HOME. DROVE INTO THE GARAGE AND FUEL WAS RUNNING OUT FROM UNDER THE TRUCK. CALLED AUDI CARE AGAIN AND COULDN'T GET TOWED UNTIL FUEL STOPPED LEAKING BECAUSE OF SAFETY CONCERNS. TRUCK HAS BEEN IN SHOP FOR OVER TWO WEEKS AGAIN. SO, OUT OF OVER 6 WEEKS I HAVE HAD MY Q7 FOR LESS THAN TWO WEEKS TO DRIVE.

Aug 27, 2019

TIRES

3 complaints

See attached document for complaint.

Oct 29, 2024

285 45 R 20 All of the treads on each tire is delaminating. The tires are not even a year old and have 90% tread heigh left. There are less than 20000 miles put on this vehicle. I went to have my tires rotated and my mechanic pointed out that the tires were dangerous and treads were cracked and delaminating on all 4 tires. you may need to blow up pictures or zoom in to see accurately

Apr 19, 2022

Noticed front Goodyear Eagle Sport 285/45R20 tread are cracking and peeling. This is my second set of at the same OEM tire having the same phenomenon as original tires that came with vehicle when purchase new. Per dealership, this is a known issue with Goodyear tires and was recommended to switch to Pirelli tires. Current tires are still under manufacture warranty but if there is a known issue, why is Goodyear still selling tire? This failure seems to occur after about 15k to 18k miles of usage. Concern tread will tear apart at high speed and could cause an accident on there road.

Sep 13, 2021

EXTERIOR LIGHTING,SERVICE BRAKES

2 complaints

"front left" or "front right" "side marker light defective" message Rear brakes loud squeal when reversing.

May 21, 2025

Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.

Dec 11, 2024

FORWARD COLLISION AVOIDANCE

2 complaints

Twice, without logically-relevant symptom or warning, when the vehicle attempted to accelerate from a low speed in the middle of a busy intersection, the AEB incorrectly activated, suddenly stopped the vehicle, startled the drivers, and nearly caused accidents. Turned out, this was known behavior caused by a design defect software bug in the "door control modules" for which a software update had been released but never publicly announced. Audi charged us $315 for the software update, but since it is a manufacturing defect causing a critical safety issue, it should be covered by a safety recall, all owners of Audi vehicles with the affected "door control modules" should be proactively notified of the software update and should receive it without cost.

Mar 14, 2025

TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED THAT THE AUTONOMOUS BRAKE ASSIST FUNCTION ENGAGED MORE THAN TWICE WITHOUT WARNING. THE FAILURE OCCURRED WHILE AT AN INTERSECTION AND UPON MAKING A LEFT TURN. THE VEHICLE HAD COME TO A COMPLETE STOP WHEN A RED WARNING INDICATOR ILLUMINATED AND INDICATED TO TAKE THE VEHICLE TO THE DEALER FOR SERVICING. THE CONTACT WAS UNCERTAIN IF THE DRIVER ASSIST FUNCTION WAS FAULTY AND COULD CAUSE A CRASH. AUDI ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) INITIALLY INDICATED THAT THIS WAS A NORMAL CONDITION. AFTER THE FAILURE RECURRED, THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.

May 29, 2019

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

2 complaints

Getting error message again regarding "Front Right Side Marker Light Defective". This issue was already addressed back in late 2024 by my local Audi service center, but has popped back up again for the second time. My car has a little over 100K and has no other problems. There was an Audi recall Campaign 97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included. Seem to be occurring with a lot of regularity based on research online.

Jan 15, 2025

Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.

Dec 12, 2024

STRUCTURE

2 complaints

My 8-year-old's finger was in the door frame and the door came close enough to engage the soft close feature and she tried to pull her finger out as we watched the door slowly continue closing on it. After 4 x-rays the doctor determined it was not fractured, but it is badly bruised, swollen, and was cut. This should not be possible that it doesn't sense her finger. On a car not equipped with soft closing, this incident wouldn't have occurred.

Aug 24, 2024

Injuries: 1

Did not have an issue until I heard an exhaust rattle today. Upon inspection, the exhaust pipe tip on the right side could be physically manipulated upwards and downwards but appeared to be rusty. The exhaust pipe extension (Audi part 4M0253682M) eventually fell off completely within 50 miles of initially noticing and fell onto the roadway, as I was pulling into a parking lot causing a hazard. Upon picking the item up, the clamp and exhaust pipe were rusted through.

Jul 31, 2023

VISIBILITY/WIPER

2 complaints

HVAC flap motors (2 of them) failed for the second time impairing visibility during inclement weather. The first time was under warranty. This second time is costing me $1550 plus tax. When these flap motors fail, they remain closed and do not allow the heating or AC to blow into the vehicle which results in windows fogging up completely. It is impossible to drive without windows open which is not practical in the winter cold rainy season.

Feb 26, 2024

Twice now, the front windshield defroster has malfunctioned. First time was late last winter and the car was undriveable due to almost no visibility out of the windshield (and it malfunctioned during my wife's daily commute). We had it repaired under warranty at the time. The same issue occurred again yesterday (2/27/2023) evening while commuting to my son's school. Due to inclement weather, visibility was extremely poor without the defroster and had to drive with the windows partly rolled down. As the vehicle is out of warranty now, the repair costs will be out of pocket. In a span of a year or less, this issue has occurred twice now.

Feb 28, 2023

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2018 Audi Q7. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle at start-up, and the MMI System warning light remained illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was repaired; however, the MMI System was not fixed. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.

Sep 02, 2025

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

1 complaint

To Whom It May Concern, I am writing to formally report a serious and recurring safety issue involving my 2018 Audi Q7. The vehicle has experienced repeated drive system malfunctions that result in sudden loss of power, reduced acceleration, and warning messages on the dashboard such as “Drive System: Malfunction” and “Electrical System Failure.” These incidents have occurred while the vehicle was in motion, creating a hazardous situation for both the occupants and surrounding drivers. In my case, the vehicle unexpectedly lost power while driving at highway speeds, forcing me to maneuver to the shoulder with diminished control. This sudden malfunction is unpredictable and could easily result in a collision or serious injury, especially in high-speed or high-traffic conditions. Upon researching this issue, I found that numerous other 2018 Audi Q7 owners have reported similar problems. These complaints consistently cite the same symptoms, including sudden deceleration, electrical system errors, and power steering failure. It appears to be a widespread defect that may warrant a recall or further investigation by the NHTSA. I urge your office to investigate this matter promptly to prevent potential injuries or fatalities. I am willing to provide service records, diagnostic codes, photos, or any other documentation that may support this complaint. Thank you for your attention to this serious safety concern. I hope the NHTSA will take appropriate action to ensure the safety of all drivers affected by this defect.

May 10, 2025

UNKNOWN OR OTHER,ENGINE

1 complaint

At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.

Oct 26, 2024

SERVICE BRAKES,ENGINE

1 complaint

Engine Malfunction Piston Rings Oil Consumption Loud brakes

Apr 10, 2024

SUSPENSION,FORWARD COLLISION AVOIDANCE

1 complaint

Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.

Dec 03, 2023

ENGINE,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.

Sep 13, 2023

Crash: 1

SUSPENSION,EXTERIOR LIGHTING

1 complaint

Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.

Aug 16, 2023

AIR BAGS

1 complaint

The contact owns a 2018 Audi Q7. The contact stated while driving at an undisclosed speed, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that the passenger’s side seat cushion needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 65,000.

Jul 27, 2023

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."

Mar 06, 2023

PARKING BRAKE

1 complaint

The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.

Oct 07, 2022

ELECTRICAL SYSTEM,ENGINE,LANE DEPARTURE

1 complaint

1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.

Jun 20, 2022

ENGINE AND ENGINE COOLING

1 complaint

I purchased car July 2nd 2021 with 74956 miles, I just had it towed to audi do to coolant level light coming on. I purchased extended warranty at time of purchase and though this would be covered but was told warranty only covers water pump not the thermostat. Now they are demanding over 2100 to fix. I have seen several other audi owners that have experienced similar issues and believe this could be a dangerous to the owners especially when going on a long trip which my leave you stranded.

May 17, 2022

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.

Dec 28, 2021

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

AT TIMES, THE "STOP-START" SYSTEM SEEMS TO FALTER WHEN THE VEHICLE HAS SLOWED TO ALMOST A FULL STOP, BUT NOT QUITE. IF I TRY TO ACCELERATE I GET A FEW SECONDS WHEN NOTHING HAPPENS. I FEEL THAT IT IS EITHER A TRANSMISSION CAUGHT BETWEEN SHIFTS OR AN ENGINE FALTER. I HAVE MENTIONED THIS TO THE DEALER, BUT WAS TOLD THAT "THAT'S HOW IT IS".

Apr 06, 2021

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

I WENT TO PICK MY 3 YO TWINS AT SCHOOL. OPENED MY DOOR, GOT OFF THE CAR AND CLOSED IT, WITH KEYS INSIDE MY PURSE AT FRONT PASSENGER SEAT (MY USUAL ROUTINE). WAS ABLE TO OPEN PASSENGER'S BACK DOOR, BUCKLED MY SON TO CAR SEAT AND CLOSED HIS DOOR. WHEN TURNED TO OTHER SIDE TO OPEN THE DOOR FOR MY GIRL, NOTED CAR WAS LOCKED AND IGNITION TURNED OFF WITH MY 3YO SON INSIDE. ALL DOORS WERE LOCKED DESPITE KEYS BEING INSIDE CAR AND IGNITION OFF. REMOTE CONTROL WAS OPERABLE WITH BATTERIES FUNCTIONING WELL. SCHOOL DIRECTOR CALLED 911 AND FIRE DEPARTMENT WENT TO ASSIST. THEY WERE UNABLE TO OPEN DOOR AND AFTER ~20MINUTES OF MY SON BEING INSIDE, BUCKLED AND IN FLORIDA HEAT, EMT AND FIRE FIGHTERS HAD TO BREAK A WINDOW TO GET HIM OUT. WHEN I WAS ABLE TO GET HIM, HE WAS EXTREMELY HOT WITH ELEVATED TEMPERATURE AND SOAKED IN SWEAT. THANKFULLY I WAS NOT WITH MY 3MONTH OLD BABY THAT DAY. SINCE MY BOY'S TEMPERATURE WAS COMING DOWN NICELY WITH SUPPORTIVE MEASURES I DID NOT TAKE HIM TO THE HOSPITAL AND DECIDED TO OBSERVE AT HOME. CAR HAD SERVICE 6 DAYS PRIOR TO THIS EVENT IN AUDI FORT MYERS NEXT DAY ON 10/08/10, TOOK CAR TO AUDI FORT MYERS AND REPORTED EVENT TO SERVICE DEPARTMENT, COMPUTER SYSTEM WAS CHECKED AND NO EVENT WAS REGISTERED. THEN I WAS TOLD BY EMPLOYEES AT AUDI, THEY COULD NOT EXPLAIN THE EVENT BUT NOTHING THEY CAN DO AND NO NEED TO REPORT TO AUDI USA.

Oct 09, 2020

Injuries: 1

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

KEPT LIGHT APPEARS ON DASH THAT ADD 1 QT OF OIL FOR 6 TIMES. BEFORE THIS LIGHT APPEARS, CAR ALWAYS SUDDENLY STOPPED WHILE IM DRIVING OR PARKED. LAST SATURADAY 1/11, MY CAR WAS SUDDENLY STOPPED ON HIGHWAY AND ENGINE WAS RUNNING AND SO LOUD AFTER CAR STOPPED BUT CANNOT CHANGE ANY GEARS FOR FEW SECONDS. I'M SO FRUSTRATED AND SCARED TO OPERATE THIS VEHICLE. I WENT TO AUDI SERVICE BUT THEY DON'T FOUND ANY PROBLEMS AND REFILLED OIL AGAIN. IN MY 6 TIMES OF THIS EXPERIENCE, LIGHT WILL BE APPEARED AND CAR WILL BE STOPPED WHILE OPERATING AGAIN. MUST BE FIXED THIS MATTER BY AUDI

Jan 15, 2020

STEERING,WHEELS

1 complaint

PURCHASED A NEW 2018 AUDI Q7 LATE JUNE 2018 WITH GOODYEAR EAGLE ALL SEASON TIRES (285/45R20). AFTER ABOUT 24,000 MILES, NOTICE STEERING WAS DRIFTING TOWARDS THE PASSENGER SIDE WHILE DRIVING ON HIGHWAY AND ROAD IN NORMAL CONDITIONS. THEN NOTICE BOTH FRONT TIRES STARTED TO "CHUNK" ON OUTER EDGES OF TIRE. REAR TIRES ARE STILL IN GOOD SHAPE AND WEARING EVENLY AT 7/32 TREAD DEPTH. DEALER AT FREMONT, CA ACKNOWLEDGE THIS IS A KNOWN ISSUE AND WILL NOT REPLACE TIRES AFTER 12,000 MILES. PER DEALER REPORT, LF AND RF ARE "5+ CUPPING". DEALER SERVICE ADVISOR RECOMMENDED TO CALL GOODYEAR. CALL GOODYEAR TOLL FREE NUMBER TO FILE A WARRANTY CLAIM. GOODYEAR ALSO ACKNOWLEDGE AUDI IS AWARE THIS IS AN ISSUE ON VEHICLE AND PROVIDED A WARRANTY CLAIM NUMBER. VERY SURPRISED BOTH GOODYEAR AND AUDI ACKNOWLEDGE THERE IS A DESIGN DEFECT BUT DEALER IS NOT WILLING TO REPLACE TIRES UNDER MANUFACTURE WARRANTY ESPECIALLY SINCE CAR IS DRIFTING TO THE RIGHT UNDER NORMAL DRIVING CONDITIONS. DRIFTING COULD BE A SAFETY ISSUE AND POTENTIALLY CREATE AN ACCIDENT.

Jan 03, 2020

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION

Sep 23, 2019

ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR

Apr 02, 2019

WHEELS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.

Jan 15, 2019

Crash: 1

STEERING,SERVICE BRAKES

1 complaint

THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.

Nov 01, 2018

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

WHEN CAR IS PLACED IN REVERSE A "P" OR PARK IS STILL DISPLAYED IN THE INSTRUMENT PANEL. THIS HAS HAPPED SEVERAL TIMES. AUDI SERVICE WAS PROVIDED PICTURES AND VIDEO OF OCCURRENCES AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID. ALSO NOW HAVE SOS MALFUNCTION WARNING DISPLAYED. CAR ONLY HAS 7K MILES ON IT.

Aug 23, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

THE 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR ON 9/11/2017. MY INITIAL INQUIRY RELATED TO TECHNOLOGY ISSUES WAS BACK ON DECEMBER 22, 2017 THAT WAS SHORTLY FOLLOWED UP BY A SERVICE APPOINTMENT. AFTER YOUR TEAM ASSESSED THE ISSUE AND ALLEGEDLY RESET THE SYSTEM, I CHECKED OUT OF THE SERVICE DEPARTMENT, ONLY TO EXPERIENCE THE SAME TECHNOLOGY ISSUE AS I WAS DRIVING OFF THE LOT. YOUR TEAM PROCEEDED TO CHECK THE VEHICLE BACK IN FOR FURTHER INVESTIGATION. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK. AUDI REPLACED THE MMI SYSTEM AND THE FUEL TANK AFTER IDENTIFYING A FAULTY VALVE. AFTER THE REPAIRS, THE VEHICLE CONTINUED TO HAVE THE SAME ISSUES. AUDI WAS NOT ABLE TO IDENTIFY THE SOURCE OF THE ISSUE AND CLAIMED THAT THE PRE SENSE SYSTEM SENSORS WERE SET TO A HIGH SENSITIVITY. THEY ALSO CLAIMED THAT A POTHOLE OR A BIRD COULD SET OFF THE SENSORS, CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF AN INTERSECTION. THIS SEEMS LIKE A SERIOUS SAFETY ISSUE. BY THE WAY, I WAS DRIVING A LOANER CAR FOR OVER THREE MONTHS WHILE THEY ATTEMPTED TO FIX MY VEHICLE AND FALSE PRE SENSE WARNINGS ARE COMMON.

Apr 09, 2018

STRUCTURE,SERVICE BRAKES

1 complaint

2018 AUDIO Q. CONSUMER WRITES IN REGARDS TO PARKING BRAKE MALFUNCTION. *LD THE CONSUMER WAS INFORMED THAT THE VEHICLE MUST BE PUT IN TO NEUTRAL AND SELECT THE "P" FOR PARKING. THE CONSUMER STATED THE EMERGENCY BRAKE WAS NOT ACTIVATED BECAUSE THE VEHICLE WAS ON LEVEL LAND. THE CONSUMER STATED THE VEHICLE ROLLED INTO A PARKED VEHICLE. NO ALARMS WENT OFF INDICATING THE VEHICLE WAS NOT IN PARK. THE REAR LIFTGATE WOULD NOT OPEN WHEN USING A FOOT. IT NEEDED TO BE CHARGED. *JS

Jan 17, 2018

Crash: 1

2018 AUDI Q7 Problems & Complaints

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