How many problems does the 2021 AUDI Q7 have?

The 2021 AUDI Q7 currently has 58 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2021 AUDI Q7?

The most common problems reported for the 2021 AUDI Q7 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2021 AUDI Q7 problem data come from?

All problem and complaint data for the 2021 AUDI Q7 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2021 AUDI Q7 Problems

ELECTRICAL SYSTEM

15 complaints

The contact owns a 2021 Audi Q7. The contact received notification of NHTSA Campaign Number: 25V201000 (Electrical System). The interface turned off, and the touchscreen was inoperable. The CP message was displayed on the instrument cluster. The vehicle was taken to the local dealer, who confirmed that the USB port was not working and was not covered under warranty. The vehicle was not repaired. The contact reached out to another local dealer, Audi Riverside (3210 Adams St, Riverside, CA 92504), but no additional assistance was provided. The manufacturer was contacted and offered a discount on the repair, but no additional assistance was provided. The failure mileage was approximately 98,000.

Dec 03, 2025

I am filing this complaint regarding a serious safety and mechanical issue involving my 2021 Audi Q7. The alternator on my vehicle was replaced by Audi in November 2024 as part of an official Audi recall. On October 22, 2025, less than one year later, the alternator failed while I was driving, causing the following safety hazards and damages: Sudden loss of battery power Complete battery drain Damage to the electrical stabilizer Vehicle shut down while driving Required towing Left me stranded on the road Another independent auto shop confirmed that the alternator failure directly caused the battery to fail. My vehicle is only four years old, and the battery should not fail under normal operation unless another component (such as the alternator) is defective. Audi of America refuses to cover the resulting damages, even though the alternator was replaced under their recall and failed prematurely. They have denied reimbursement for repairs, towing, and related expenses, despite clear evidence that the alternator caused the battery and electrical damage. This is a serious safety concern because the alternator failed without warning, and the vehicle lost electrical power while driving. I am requesting NHTSA to review this issue, as the failure of the recall-installed alternator may impact other Audi Q7 owners and may indicate a broader defect or improper recall repair. Thank you for your attention to this matter

Nov 17, 2025

The contact owns a 2021 Audi Q7. The contact stated the vehicle was repaired under NHTSA Campaign Number: 25V201000 (Electrical System); however, the repair failed to prevent a failure from occurring. The contact stated that two days after the recall repair, several unknown warning lights illuminated. In addition, the contact stated that after refueling the vehicle, the fuel gauge failed to provide an accurate reading for the fuel. The contact stated that the check coolant and temperature warning lights were intermittently illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

Apr 28, 2025

The contact owns a 2021 Audi Q7. The contact stated that while operating the vehicle, the instrument cluster display was inoperable and could not be viewed by the driver. During the failure, the driver was unable to view the speedometer and turn signals. The vehicle was taken to the local dealer, who diagnosed that the instrument cluster was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was informed that the VIN was included in NHTSA Campaign Number: 25V201000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 52,000.

Apr 17, 2025

Both of the screens went blank while I was driving and the top one showed this: ENGINEERING +Update + Activation keys +Version information +Reboot to normal mode

Apr 13, 2025

+ 10 more complaints for this component

UNKNOWN OR OTHER

6 complaints

I continue to smell a foul, moldy odor almost every time I turn on the air conditioner or heater. It has been a problem since I purchased the vehicle in August of 2024. I took the car back to the dealer from which I purchased it FOUR times. They finally “fixed” the issue by clearing out some tube. However, the issue has presented itself again. I had the cabin filter replaced last week to no avail. It still smells awful. I definitely cannot use the heater. This potentially presents a health issue and needs to be fixed.

Sep 18, 2025

The recall involves the virtual cockpit instrument cluster. Audi requires the use of the vehicle’s USB port to complete the update. However, my USB system is not functioning properly. •The Issue: Audi has refused to perform the recall because of the inoperable USB. They have stated that without the USB, they cannot install the update. They are not offering any alternative method or solution to ensure that this recall is completed. •Why This is a Concern: A recall is issued because of a safety-related defect. The manufacturer is obligated under federal law to remedy the defect at no cost to the owner. By refusing to provide a solution beyond requiring a functioning USB, Audi is failing its duty to correct a known safety defect. This leaves me driving a vehicle with an unresolved recall. •My Position: It is unreasonable and negligent for Audi to deny responsibility simply because the recall requires a USB port that is not functioning. The recall repair should be performed regardless, whether through replacement of the port, use of alternate diagnostic tools, or another approved method. By refusing to act, Audi is leaving my vehicle unrepaired, unsafe, and in violation of recall compliance obligations. Requested Action: I respectfully request that the NHTSA investigate Audi’s handling of this recall and require them to provide an effective remedy at no cost to me, in accordance with federal safety recall requirements.

Aug 18, 2025

Forward Sunroof implosion into passenger compartment. No visible outside debris or projectiles. Vehicle underway, speed approximately 55mph , weather clear, moderate winds, traffic heavy. No accident, minor abrasion injury.

Oct 23, 2023

The contact owns a 2021 Audi Q7. The contact stated that while driving at unknown speeds and making a left turn, the vehicle jerked and stalled. The contact was able to pull over into a parking lot. There was an unknown red message displayed regarding the pressure sensor. The driver sustained injuries to the head, arm, neck, and back, but medical attention was not provided. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 26,789. The VIN was not available.

Aug 16, 2023

Injuries: 1

Sometimes the vehicle makes a flapping noise from the rear wheel area.

Jul 28, 2022

+ 1 more complaint for this component

ENGINE

5 complaints

- Engine water pump failure and coolant intrusion into the vacuum system. Parts were replaced on 5 Nov 2025 and possible still at the dealer's location. - The defect poses the following safety risks: It resulted in contamination of vacuum lines; potential for sudden engine stalling or loss of power while driving; potential for catastrophic damage to engine-management systems dependent on vacuum integrity; potential for damage to emissions and combustion-control systems; potential for reduced braking system performance if vacuum supply is compromised, expensive and unexpected component failures, and possible recurrence since the cause appears related to design rather than normal wear. Any failure can create cascading hazards affecting safety-critical functions. - The problem was confirmed by an authorized Audi dealer. Dealer name and contact info can be provided upon request. - I do not know if the dealer delivered the involved parts to the manufacturer or insurance representative for inspection. Police or others did not inspect it. - There were no warning lights, messages, or other symptoms of the problem prior to the failure. It was identified by the Audi technician on 5 November 2025 while the vehicle was in the dealer for other services. The failure occurred at 47,855 miles which is far below the average lifespan of a water pump or vacuum system.

Dec 15, 2025

My water pump went out on my 2021Q7. The car had 57271 miles on it. I looked up the Vin and it is not covered in the class action lawsuit however, my model and my year comes up but not my Vin. I feel a water pump should last until 100,000 miles.

Nov 13, 2025

During a routine service on my 2021 Audi Q7, the shop found the coolant level low and traced it to a leak. The Audi dealer later diagnosed failure of the water pump, thermostat, valves, and related parts, with a repair estimate of nearly $5,000. I discovered that prior model years (up to 2020) were included in a class action lawsuit for the same type of cooling system failures, though my VIN is not covered. This appears to be the same issue, happening just a few months outside of warranty, and raises concerns about premature failure and safety risk from overheating.

Sep 25, 2025

Water pump started leaking at 55K miles resulting in low coolant level. Vehicle was inspected by the dealer and confirmed that replacement is required.

Jul 22, 2024

CARRO COMPRADO 13 DE FEBRERO DE 2024 APROXIMADAMETE A LAS DOS SEMANAS SE PRENDIO LA LUZ DE PRESION DE LLANTAS Y EL ENGINIER, SE LE METIO LA COMPUTADORA Y ARROJO EL CODIGO P0299. SE PAGO POR LA REPARACION EL DEALER LO MANDO A UN TALLER PARTICULAR PORQUE ELLOS MANEJAN ESE TIPO DE CARRO . ACA LO ARREGLARON CUANDO LO MANEJAMOS VOLVIO A SALIR LA LUZ LO ENVIARON NUEVAMENTE AL TALLER Y ELLOS LO REENVIARON A LA AUDI . AHI LO REPARARON VOLVEMOS A MANEJARLO Y SALE LALUZ NUEVAMENTE... AHORA EL VENDEDOR NOS DICE Q HAY PROBLEMA CON LA BOMBA DE AGUA Y Q ESTO ES LO QNOS HACE PRENDER LA LUZ ..SU COSTO APROXIMADO DE 4000 DOLARES... EN CONCLUSION ME VENDIERON EL CARRO MALO.. ME ESTAFARON ... ELLOS NUNCA ME DIERON EL INFORMA DEL CARRO NI DEL SERVICIO Q ELLOS NO LO TENIAN Q HACER...

Mar 23, 2024

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

3 complaints

I am reporting a severe defect in my 2020 Audi Q7 involving “coolant migration” due to a faulty water pump, a known issue in Audi models (Q7, S4, A6, 2013–2022). This poses critical safety risks due to sudden failure with minimal warning. My out-of-warranty Q7 showed minor coolant fouling near a solenoid, with normal coolant levels and no fluid added. The dealer quoted ~$6,000 to replace the water pump and vacuum system. This defect is highly dangerous due to: Sudden Power Loss: Coolant in the vacuum system impairs solenoids and lines, disrupting engine/turbo function. This can cause abrupt power loss, risking loss of control in traffic or at high speeds, potentially leading to collisions. Catastrophic Overheating: A failing water pump may halt coolant circulation, causing rapid engine overheating without warning, risking sudden engine shutdown and stranding drivers in hazardous conditions like highways. Brake Assist Failure: The vacuum system powers the brake booster. Contamination can reduce braking effectiveness, increasing pedal effort and stopping distances, heightening collision risks in emergencies. Emissions Control Issues: Coolant fouling affects PCV and EVAP systems, causing misfires, stalling, or increased emissions, potentially triggering check engine lights and compromising engine stability. Undetectable Progression: The defect often shows no clear symptoms or warnings until severe damage occurs. My vehicle had only minor fouling that could only be detected by visual inspection, yet extensive repairs were needed, indicating the issue’s stealthy nature, which prevents timely driver intervention. Systemic Issue: Forums and a class-action lawsuit confirm this defect across Audi models, yet owners face high repair costs post-warranty. This defect endangers drivers and others by risking vehicle failure, impaired braking, and unstable performance. I urge NHTSA to investigate and mandate a recall or extended warranty.

May 27, 2025

While driving with my 4 year-old daughter a notification appeared on the driver display that there is an “Electrical Malfunction” and to call the service department. A few minutes later, while actively driving on the same busy road in my town, the vehicle completely turned off, including the power steering and ABS breaks. I was stuck in the middle of a busy intersection with no hazard lights and no ability to even shift the vehicle into neutral to move it. I was genuinely concerned for my safety and the safety of my daughter, as we were stranded in the middle of a busy intersection during rush hour. It was a harrowing experience to say the least. Eventually we had the vehicle towed. When I called Audi, they informed me that they suspected it was the “starter generator” and that they were aware of the issue, but this was the first I had heard of it. They subsequently confirmed that it was the starter generator and are less than accommodating.

Sep 14, 2023

While driving the vehicle, error messages began appearing on the in-panel dashboard display. At first, a yellow/orange battery icon appeared with the message "Electrical system: malfunction! Please contact Service". Within an hour, the car experienced another electrical system malfunction (red battery icon appeared with the message "Electrical system: malfunction! Safely stop vehicle") along with a host of other error messages (Brakes: malfunction, Steering: malfunction, Parking brake: malfunction, Vehicle lights: malfunction, Stabilization control (ESC/ABS): malfunction, Drive system: malfunction, Transmission: malfunction). The car was undrive-able at this point, coasted to a stop and could not be restarted while on an active roadway. The car had to be towed to the dealership, where it still remains today. * Components or systems malfunctioned: Electrical system, brakes, steering, parking brake, vehicle lights, stabilization control (ESC/ABS), drive system, transmission. It is available at the Audi dealership service location for inspection * My safety was put in significant danger due to the car shutting down on an active roadway with no control over the vehicle. * The problem has been confirmed by the dealer. * The vehicle has been inspected by the dealership service center but not by police or insurance representatives. * Many warning lamps and messages appeared within an hour of the car becoming inoperable.

Jan 25, 2023

ELECTRICAL SYSTEM,ENGINE

3 complaints

During commute dash lit-up with "central indicator light", "Vehicle starting system; malfunction! Please contact Service" warning notice, "Audi pre sense" yellow-lit dash warning light, yellow-lit battery warning light that alternated to red-lit battery warning light. AC automatically shut off, radio shut off, was able to limp vehicle home. Restarting the vehicle gave a "Battery low voltage" reading then a vehicle failure "immediately turn vehicle off when safe" message followed by the "Vehicle starting system; malfunction! Please contact Service" warning notice. Towed Audi to local Audi shop in Charlottesville, VA, where it was diagnosed with starter generator failure, part was reportedly ordered on 27 July 2024; no indication as to whether the part has arrive at Audi shop. No details on the battery as of 01 August 2024.

Aug 01, 2024

Electrical failure indicator lit up. I was on my way to the dealership service center. Within 10 minutes of driving, the car completely shutdown right at a busy intersection and before an active railroad crossing. Tow truck was called by the police as the car was not starting and therefore undriveable.

Dec 31, 2022

I pulled out of the gym after using my key FOB to unlock and start vehicle. Got a warning asking if Key was in the car, it was, and warning went away. A 1/4 mile later, while the car was in drive and idle at a red light, the car completely shut/locked down and alarm started blaring saying there was no key. The key was in the car (it had just unlocked and started the car less than 4 minutes earlier). The car defaults to ON of an auto/on function (gas saving feature?), and I believe that becuase the car was waiting at the light, prompted the computer to misfire functions. I was stuck in traffic and could not get the car to start for over 3 lights length of time. I also found I had no control of the hazard lights. I was able to eventually get it to turn on, alarm persisted. I then drove it home with alarm still blaring and got my spare key, the alarm shut of briefly and then turned back on. I then drove it to Audi servicing while alarm blaring. They assessed the vehicle over the past 10 days and simply told me it was due to the key FOB battery dying. Meaning: they are telling me that this is normal and will continue to happen every time my battery dies. This is very dangerous. I don't know how/if they actually confirmed the battery was dead or simply changed it out. The key FOB battery dying should NOT cause a car, while in drive, to completely shut/lock down. This is a huge safety issue. Someone could have not seen me and rear ended me. Or if I was in traffic on the freeway and my FOB battery dies, then I would really be in trouble. I have other Audis and a FOB key dying has never caused a lock down. Once the car is in motion, the ability of the key fob to affect the ignition or engine should be zero. I believe this issue needs to be looked into and am not getting good response or action from AUDI. I do not feel safe driving a car that will lock down while in drive, and my concern extends to other people who may find themselves in this situation.

Sep 02, 2022

ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

2 complaints

An alert popped up on the dashboard. Stating driver system malfunction. This happened on the freeway and then the car shut down immediately. I've gotten this notification over 8 times and it has yet to be fixed. I'm extremely anxious and terrified when driving this vehicle, because my 3 children are in this vehicle while im driving. All services has been all done at audi oakland, they have all the records/documents. This car has been serviced over 120 days in total

Dec 08, 2025

The instrument cluster failed as was reported in a previous recall. This failure was caused by a hardware problem which was fixed via a software update. Unfortunately, the hardware (instrument cluster) has already been compromised and warning lights are all lit up and some warnings aren't working and the instrument panel still goes blank when driving.

May 19, 2025

SEAT BELTS

2 complaints

The seat belt has now come unlocked from the locked position multiple times without unbuckling the seat. This is an issue because it's the seat belt used to install an infant car seat, so the car seat is not locked into place, which could be a major issue in the event of a crash. The seat belt retractor has randomly unlocked multiple times after being locked into place. The car dealership was unable to replicate the problem, but it has since occurred multiple times at home.

Jul 27, 2023

The right rear seat belt locking retractor, which was locked when I put my son in his car seat, became unlocked in motion during our trip while his car seat was in use. I check the lock each time I place him in his car seat, and it was locked at the beginning of our journey. Having an unlocked safety belt puts a child at risk since their car seat can't be properly secured with an unlocked safety belt. The retractor had worked prior to this instance since I started using it with our car seat 3 months ago. I have reached out to the Audi dealership and have not heard back.

Jul 24, 2023

TIRES

2 complaints

285/40R21 At the end of a Vermont ski trip, left to return home on the morning of 3/15/23 at approximately 8am. Outside temperature was approximately 30 deg F and it was snowing. Due to partially snow-covered roadways, speeds were limited to 35-40 mph. After driving for approximately 20 minutes, the tire pressure warning indicated, followed approximately 30 seconds later by catastrophic sidewall failure and complete tire deflation. The rapid loss of tire pressure combined with the slippery road service was extremely dangerous and we were very fortunate in steering the car to a safe parking area without losing control or colliding with other nearby vehicles. Audi roadside assistance was contacted and the car was towed to a local dealer. Upon inspection, the failed tire (original OEM supplied) showed no evidence of puncture, only catastrophic failure of the sidewall. The failed tire is being held at the dealer in Rutland, VT. Because of a similar failure on 11/12/22 with another of the (4), original OEM tires, all (4) tires were replaced with Pirelli tires as it was no longer safe to continue driving on any of the original Continentals.

Apr 01, 2023

285/40R21 I was pulling out of a parking lot onto Rt 40, a secondary, 2-lane road, at approximately 6pm. As I accelerated to approximately 30 mph, without warning I heard a loud noise and felt the pull of the right front tire. I pulled off into a gas station parking area that was nearby and was very fortunate to have avoided an accident due to the significant traffic at the time. Upon inspection, the tire had a complete and catastrophic failure of the sidewall, stranding me at that location until Audi roadside assistance transported the vehicle to our local dealer approximately an hour later.

Apr 01, 2023

FORWARD COLLISION AVOIDANCE

2 complaints

While traveling all alone in a 2 lane road on a rainy evening the brakes applied themselves violently. Same has happened when backing of my home garage and the car senses rain and the brakes violently. This is very distressing and the seatbelt pulls back very hard causing fear, confusion and pain.

Nov 15, 2022

Injuries: 2

The contact owns a 2021 Audi Q7. The contact stated that while driving approximately 50 MPH, the vehicle came to an abrupt stop. The contact went forward and sustained a concussion, and blurred vision and medical attention was provided. The emergency brake malfunction message was displayed. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 52,000.

Aug 05, 2022

Injuries: 1

UNKNOWN OR OTHER,ENGINE

1 complaint

El carro fue comprado en febrero 2024 en greenway ford inclui un paquete de cambio de aceite,rotacion de llantas y cambio de los limpiabrisas.esto ha sido un dolor de cabeza. cada vez que se le realiza el servicio sale con la luz del ingenier prendido, en la computadora de auto zone aparece TURBOCHARGER INTERCOOLER(P0299). Ademas El asiento del pasajero esta siempre muy caliente el carro gasta demasiada gasolina y esta perdiendo velocidad,en verdad no se si el carro esta gastando aceite, ya que recién cambiado el sistema me mostro falta de aceite .o el consecionario no cambio el aceite correctamente..

Aug 30, 2025

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

On [XXX], I experienced multiple failures of core safety systems in my 2021 Audi Q7 that put my 17-month-old child at serious risk and exposed critical flaws in how the vehicle’s systems operate and record events. On [XXX], the pre sense automatic braking system suddenly engaged while I was driving approximately 35 mph on a clear, empty suburban road. There were no visible obstructions, no warning lights, and nothing recorded in the vehicle’s logs. This occurred less than 48 hours after the vehicle had received recall-related software updates and routine service at an Audi dealership. Prior to that service, the vehicle had no history of mechanical or safety issues. The following day, the keyless entry and anti-lockout system failed. I placed my toddler in his rear-facing car seat behind the front passenger seat and set our baby bag—with the key fob inside—on the rear seat. After closing the door and walking to the driver’s side, the car unexpectedly locked. The fob and my child were both inside. The outdoor temperature was over 90°F. I attempted to open the vehicle and then to break the window with tools, without success. After approximately seven minutes, I broke the driver’s side window with a sledgehammer and removed my child from the car. The car alarm eventually activated, but no lock-in event, key fob error, or warning was recorded. The vehicle was inspected by the dealership twice and Audi Corporate engineers once. Audi confirmed faults in the emergency call module, comfort system, rear lid sensor, and parking sensors. However, they could not reproduce or explain the braking event or lock-in failure. Audi confirmed that the vehicle should not be able to lock with the key inside, and they do not know why it did and are unable to guarantee the safety feature will work in the future. The vehicle has not been driven since. The failure of both safety function and system visibility placed my child in danger. I am requesting a safety investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 27, 2025

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

There is a recall for my issue from Audi 90VC. The “remedy” is a software update that a previous dealer and Audi field techs say willl not fix my issue. It’s a hardware issue. The remedy provided for the recall is a facade and doesn’t fix the root cause of the issue. I’m one that actually have the symptoms of the cockpit failed (completely blank screen) but yet Audi is telling me I have to pay to have this safety recall/issue fixed.

Apr 24, 2025

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

1 complaint

In correspondence with recall number 25V201, the Virtual Cockpit display would go blank while driving, hiding all driver assistance indicators/instruments. Unable to verify engine speed unless looking at the heads up display, but adaptive cruise control/forward collision warnings won’t display. Upon parking and restarting vehicle, the display would work, but will intermittently go blank after some time while resuming driving. Called local dealership and they are aware of issue but since a repair is unavailable, out of pocket costs would be incurred. There have not been any inspections but I’ve scanned the vehicle for error code B200049, documented in previous Audi TSBs related to the virtual cockpit display issue.There were no warnings or indications, prior to the event which occurred less than a week after recall number 25V201 had started.

Apr 06, 2025

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Driving on highway at 70 mph and high engine temp light came on. Said to pull over and continue to run car until temp decreased. I got over as quickly as I could ( no more than 1/4 of a mile) and sat on side of PA turnpike as engine cooled. I was at bottom of an exit ramp. I slowly proceeded up the ramp and warning came on again and red temp light reached again. I pulled right into the gas station at top of TP exit ramp. It still said to continue to run the car. I sat with my son in the car and ran the car in the shade. The temp was decreasing and then all my electrical lights came on, yellow battery warning light on and then suddenly the red battery light and all systems failed. Car turned off. Called AAA to take to my mechanic as Audi was a 3 hour wait for a tow and 3 weeks for service appointment with no loaners available. My certified mechanic said water pump completely dislodged. He replaced water pump, thermostat (which was already replaced bc it failed in year 2 of ownership). After repair, 48 volt battery would not take a charge. Assumed faulty alternator and/or battery. Alternator was already replaced once at year 1 as car died while driving as well. We had car towed to audi and they are reporting known issues with water pump but not issuing recalls. Also known issues with alternator repair parts that were used in year 1 but no warning to consumers. They are diagnosing problem now and if alternator and subsequent battery issue, it will be covered but not if battery issue comes back as electrical in nature.

Nov 15, 2024

ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

Safety recall for backup camera has tried to be repaired 3 times now and not fixed.

Jun 17, 2024

STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

My car first had a warning “Electrical system: malfunction! Please contact Service.” I made a appointment at my Audi dealership 2 days later, but the next day i got more warnings. “Automatic start/stop system: malfunction!” then my power steering was not working. I decided to drive straight to the service department that afternoon, but never made it. In rush hour traffic on a busy street, my Q7 started beeping every warning - “Electrical system: malfunction! Safely stop vehicle”, “Drive system: malfunction! Stop vehicle safely” and the vehicle decreased speed then abruptly turned off. I was so scared that I would get hit by the traffic zooming around me. It wouldn't go into neutral and my parking brake was engaged blinking. I put on my hazard lights and called 911 for traffic assistance while sitting in my car. I was able to safely exit and after calling Audi, I could get my car into neutral and move it off the busy street with the help of some good Samaritans. I had the car towed to Audi. The service department said they have seen this a handful of times and that it's a problem with the accelerator/generator.

Feb 29, 2024

ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

Per carfax, my preowned 2021 Q7 with 9k miles has had several visits to audi dealerships. The car was eventually used for a buy back. That said, Audi USA "fixed" the vehicle and sold it. The car is NOT fixed and as the new owner I've waited 2 weeks after buying this car to drive and possess it only to have the battery warning light back on the dashboard after taking possession today. The car was previously at an audi dealership before it was cleared to be shipped to me. It seems Audi is unable to fix this car. I will need to tow it now to another audi dealership as I'm afraid the car will lose all power during any attempt to drive it back to a dealership.

Nov 24, 2023

STEERING,ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

Battery light on dash red and yellow abs light on.. multi Electric faults. On my massage board and car died on the road.

Nov 23, 2023

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

on Sep 17 2023 my wife was driving her Audi Q7. which has 25,780 miles. She drove to a parking lot for a hiking trip, pressed on the brake and the car instead of stopping accelerated. She kept trying to press the brake, however the car did not stop until it hit a tree. The car has been towed to our house and it is not driveable. The car has not been inspected yet. I plan on calling the Audi dealer on Monday, Sep 18th. No lights appeared before the incident.

Sep 17, 2023

Crash: 1

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

Electric malfunction signal all sudden appears while driving and engine start malfunction.

Apr 17, 2023

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

Multiple warnings indicating to contact dealer (Lane departure, adaptive cruise control, collision avoidance, electric system malfunction, steering malfunction) then a few minutes later transmission failure and engine failure imminent.... attempted to move out of traffic. Luckily, I made it to the right lane before the steering shut down, then the transmission failed (stepping on the gas caused the engine to rev, but no power was delivered to the wheels), and last the car completely died. Had to have it towed to dealership. Dealership confirmed that the starter/generator failed.

Feb 01, 2023

STEERING,LANE DEPARTURE

1 complaint

Driving about 25 mph power of steering wheel was lost, steering became very hard. I stopped, no accident. Not reported yet. Messages appeared: 1. Steering: malfunction! please stop vehicle 2. Audi pre sense 3. Lane departure warning 4. Emergency assist

Dec 24, 2022

SUSPENSION,WHEELS

1 complaint

Right rear tire has worn excessively compared to other tires. There is a recall for this issue on some 2021 Audi Q7 but ours what not part of that recall.

Dec 03, 2022

FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2021 AUDI Q7. The contact received notification of NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Nov 14, 2022

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

Was driving around 30 MPH. Audi Q7started showing malfunctions on the dashboard, stabilization control malfunction, transmission malfunction, startup system malfunction, backup system malfunction, drivers assist malfunction, tire pressure malfunction, drive system malfunction. The vehicle started to brake on it own, fishtailed and then started to accelerate on its own

Sep 25, 2022

Crash: 1

FUEL/PROPULSION SYSTEM

1 complaint

I am writing to report on the results of a call on 08-01-22 to Audi USA regarding the current recall on Audi Q7 automobiles. I asked if the car was safe to drive and the representative could not answer the question. Her comment was that Audi has not issued a Stop Drive Action. The recall notice states ". . .there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand." This would seem to indicate that it is not safe to drive the vehicle. Our vehicle meets all the criteria mentioned in the recall as being effected. However, the Audi USA representative instructed me to contact my dealer to get the car assessed. The dealer was contacted and we were told they are waiting on guidance from Audi USA and there was no reason at this time to bring the car in for evaluation. In short, we are very concerned about driving this car from a safety standpoint and Audi USA has done nothing but identify the problem without any solution as of today. It should be noted that we have not experienced any problem yet, but given the unknowns of this situation, we are hesitant to drive the vehicle. Any help in causing Audi to resolve this problem would be greatly appreciated.

Aug 02, 2022

VISIBILITY/WIPER

1 complaint

[XXX] Mobile: [XXX] October 1, 2021 Audi Motor Sales USA, Inc. Re: Assurant Warranty Claim Number: [XXX] Dear Sir/Madam: I am writing to you in hopes of finding a swift and satisfactory resolution since my Audi dealership-issued extended warranty claim is not being honored despite repeated efforts to resolve the issue. Incident: On Saturday, September 25, I was driving on Route 42 when a pebble hit my front windshield and made a small crack underneath the rearview mirror. Action Taken: We immediately reached out to report the issue, but being a weekend, received no response. We did not use the car again, but by the time someone responded to us on 9/28 - 3 days later! - the crack had spidered out from its original size. Details: When the crack appeared, we immediately called Audi Fort Washington (where I purchased my car) and left a voicemail for the service advisor and then called Audi Cherry Hill (closest dealer) and left a similar voicemail. Then we started to text on the Audi website but the response seemed to be a bot that did not lead us to a human contact. Meanwhile, while we have NOT used the car since the incident happened, the crack has spidered out on its own beyond the size of the initial crack! We continued to try calling Audi on Sunday 9/26 and on Monday 9/27 and still received no response! On 9/28 we finally heard from [XXX]f, who contacted the warranty company and reported back to us on 9/30, that it was denied because of the size of the crack. I explained how if this crack happened on a Tuesday and was immediately taken into the dealership it would have been covered, and it is not our fault that it happened on a weekend and no one responded when we immediately reached out - to several sources - several times! I spoke with Assurant directly today on 9/30; they forwarded the information to process the claim. The replacement of the windshield and car rental should be covered under the warranty. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

Oct 01, 2021

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