2013 BMW 328i Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
284
Complaints Reported
Complaints by Component
ENGINE
58 complaints
MY 2013 BMW 328 NON TURBO experienced an all of a sudden warning that the temperature was high even though the temp gauge did not show. Car was pulled over and towed to repair shop. Broken VANOS bolts were discovered and car made a load noise when run.
Jun 23, 2025
The contact owned a 2013 BMW 328I. The contact stated that upon parking the vehicle on the sidewalk in front of his driveway, it caught on fire. The vehicle was unoccupied during the fire. The origin of the fire was unknown. The location of the fire was the front engine compartment. The fire department extinguished the fire. A police department report was filed. The vehicle was destroyed. There were no injuries. The contact also noted that no warning lights had been illuminated prior, and received notice of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM) and believed the recall as probable cause for the failure. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
Dec 30, 2024
The contact owned a 2013 BMW 328i. The contact stated while the vehicle was parked and unoccupied in a friend's driveway when a pop was heard and the contact noticed that the vehicle was on fire. The contact stated that the engine compartment was engulfed in flames. The contact stated that a police officer who was riding through the neighborhood stopped and attempted to extinguish the fire, however, they were unsuccessful. The local fire department arrived and extinguished the fire. No injuries and no medical treatment was provided. The fire caused damage to the friend's garage and the window above the garage. In addition, the friend's vehicle, which was parked in the driveway next to the contact's vehicle, was damaged on the driver's side front bumper and headlight and the driver's side front tire. The vehicle remained at the fire location. The vehicle was deemed as a total loss by the insurance company. In addition, the contact stated that the vehicle was just purchased a month ago. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.
Oct 29, 2024
My name is [XXX] I have 2013 bmw 328i that has a safety recall Vin [XXX] CAMPAIGN ID: 24V608000 Engine coolant pump problem It’s been 4 months with no help from bmw .I contacted the dealer and they said there’s nothing they could do right now, but I believe its causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. Please if you can help or recommend what to do, I’d appreciate it. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 13, 2024
Check engine light came on and car began to slow down on the expressway going 45 mph. My car now does not start and will not turn over. Before all of this happened my car was misfiring and a warning came up saying Engine Oil pressure Low. I just received an oil change a week prior. Now my car doesn't work and I cannot drive it at all. BMW said my timing Chain is broken and I have an oil leak. I will need a new engine. My mechanic said my entire engine needs to be replaced.
Oct 06, 2024
+ 53 more complaints for this component
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
35 complaints
The contact owns a 2013 BMW 328i. The contact stated that while driving at an undisclosed speed, the engine overheated, and multiple warning lights were illuminated. The contact then stated that the vehicle lost power and would not restart. The vehicle was towed to an independent mechanic, where it was diagnosed that the water pump and electrical plug connector had failed and needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The vehicle was taken to the dealer, where it was not diagnosed or repaired. The contact requested reimbursement for the cost of the repair that was performed prior to the safety recall, but the dealer informed the contact that the reimbursement claim was denied. The manufacturer was made aware of the failure, and the manufacturer also denied the reimbursement claim. The approximate failure mileage was 89,565.
Dec 11, 2025
See attached document for complaint. I am writing in reference to the recall on my 2013 BMW-328xi. The vin number is. The recall is for the water pump electrical connector. My water pump failed May 2024. I went to an independent repair service center that specializes in BMW repair, which in turn was the closest service center to where the vehicle broke down. I paid out of pocket for the repair. Now there is a recall on this part, I would appreciate reimbursement for the charges. I am enclosing a copy of the invoice.
Nov 14, 2025
See attached document for complaint.
Jul 02, 2025
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
May 13, 2025
The contact owns a 2013 BMW 328i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Apr 25, 2025
+ 30 more complaints for this component
AIR BAGS
24 complaints
I along with many others are getting a passenger restraint sensor error which prevents the airbag from deploying. This is very dangerous and the repair cost is $2000. This sensor determines if there is an occupant sitting in the front passenger seat and if they meet the weight limit for the airbag to deploy. When it malfunctions, the airbag will not deploy even though a passenger may be seated there.
Aug 21, 2024
We were in a small fender bender and the air bag in this BMW F30 deployed - with some kind of powder and material coming out and BURNING the driver. Burns all over legs and on sensitive areas, burned all the way through his pants. The driver was lucky to have escaped with their life. These were confirmed to be Takata air bags and we found out today 9/21/21 about a recall on the same air bags. The vehicle was unsafe during sale and serviced not even a a week before the fender bender - we serviced it AT BMW and they did not recall or fully check the vehicle. These faulty air bags were ignored negligently. BMW does NOT want to repair the fault air bags because there is no official recall. We ask you add more models or assist us to this recall. A driver was injured and this continues to put drivers at risk.
Sep 21, 2021
930A1B Permanent Front passenger seat occupancy detection malfunction 930A1C Permanent Front passenger seat occupancy detection malfunction 930AC9 Intermittent Front passenger seat occupancy detection malfunction Theres a recall out for it but my vehicles vin wasn't included. Its been killing people Yes problem was diagnosed by vehicle tech at an auto repair shop No it has not but I am trying to make an appointment since I'm not sure what to do. No, no warnings, just one day a message popped up saying there was an issue with the passenger restraint system and it started to ding. it did that for about 50000 miles then it stopped dinging, but still dings when seat is empty so you have to plug the seat belt in. Its very expensive to fix and have heard of it breaking again after being fixed. Therefore I haven't fixed it but I recently had a recall on my Toyota and ended up seeing the recall on the model of my car for that exact issue.
Sep 04, 2021
The contact's mother owned a 2013 BMW 328i. The contact stated while driving 5 mph and approaching a traffic light when another vehicle impacted the rear driver side door.The air bags did not deploy. The contact stated she sustained a mild concussion, has neck, back, and shoulder pains, and stated she had numbness on the left leg and left arm. The contact was taken by an ambulance to the emergency room to seek medical attention. The contact stated that the other vehicle had a 10 and 4-year-old and were also transported by ambulance to the emergency room to seek medical attention for their unknown inquires. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle total loss. The vehicle was towed to towing lot first and then to unknown location chosen by the insurance company. The contact called the local dealer and was made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was 63,373.
Aug 26, 2021
When driving, get this error message on the screen when no passenger is sitting in the passenger seat - Passenger restraint system: Malfunction. Continue wearing safety belt. Seems like a big safety issue.
Jul 16, 2021
+ 19 more complaints for this component
SERVICE BRAKES
20 complaints
Driver was driving on a clear road on a straight level Road went to go make a turn as he tried to break the car would not break, causing him to skid and slam into a culvert and hit a tree resulting in a concussion
May 06, 2023
TL* THE CONTACT OWNS A 2013 BMW 328I. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, SHE NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED SEWELL BMW OF GRAPEVINE (LOCATED AT 1111 E STATE HWY 114, GRAPEVINE, TX 76051) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V627000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,149.
Jun 03, 2019
DRIVER SIDE BRAKE LIGHT AND SIGNAL LIGHT CONNECTOR MALFUNCTION
Apr 07, 2019
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO OPERATE. AS A RESULT, THE VEHICLE CRASHED INTO THE CURB AND THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Dec 19, 2016
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER TO SLOW DOWN AND STOP THE VEHICLE. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Aug 13, 2015
+ 15 more complaints for this component
ELECTRICAL SYSTEM
12 complaints
Recall was issued in August 2024 and there is yet to be a fix/remedy
Jul 02, 2025
Dropped off my BMW on June 17 for a water pump recall 24V-608 for wiring harness connector issue and the dealer did indeed discover corrosion and damage to the water pump which could cause a thermal event or a fire. However, they repaired 1 single strand of wire by replacing a pin and not the entire connector or the water pump. Furthermore, I was charged $197 for that damaged wire saying even though the wire was corroded, I had to pay to repair that to do the recall which was to put a plastic sheath over the wiring.
Jun 20, 2025
BMW has not provided a timely solution for the latest recall dated 8/2024.
Apr 07, 2025
Water pump electrical connector
Oct 30, 2024
Always get the message: right break light. I have changed the lightbulb several times and the break light fails to work. Sometimes it works and sometimes it stops working. I believe this is common problem based on you tube videos and postings on the internet. How can it be fixed?
Jun 12, 2021
+ 7 more complaints for this component
UNKNOWN OR OTHER
12 complaints
Safety recall no fix. My car smokes and could catch on Fire. BMW refuses a loan vehicle until it can be fixed. They advise me to drive it and if catches fire call 911. This is unacceptable
Nov 04, 2024
Front driver side door will not open from the outside and the inside. Mechanical issue- electrical opening will not make the door open on the driver side
Nov 15, 2023
I have been unable to get my BMW dealer (BMW of Bellevue) to remedy the recall issue. I received notice of the recall in January, 2022 but was informed that no remedy was available yet. I then received a letter in July 2022 informing me that a remedy was now available and I should immediately contact my BMW service center to schedule an appointment. I did that but was informed that they didn't have the required parts in stock and they would contact me when the parts arrived. I have contacted them on a monthly basis since then to check on the status and get the same answer that they don't have the necessary parts. It is now mid October 2022 and I have been afraid to drive my car for fear of it catching fire and potentially blowing up.
Oct 12, 2022
LARGE AMOUNT OF WATER COMES THROUGH CEILING OF PASSENGER COMPARTMENT WHEN IT RAINS. SEAT BELT WARNING INDICATOR SOUNDS CONTINUOUSLY PROBABLY DUE TO SHORT. ONCE THE CAR DRIES OUT, THE INDICATOR STOPS SOUNDING. THIS OCCURS BOTH STATIONARY AND WHILE DRIVING. *TR
May 06, 2020
WHENEVER I ACCELERATE FROM A STOP SOMETIMES ON MY SCREEN A CHASSIS MESSAGE AND A SERVICE BREAK MESSAGE WILL POP UP ON MY MAIN SCREEN. AFTER THAT, THE TRACTION CONTROL, BRAKE, AND ABS LIGHT ALL POP UP ON MY DASH AND WILL NOT GO OFF UNTIL I SHUT THE VEHICLE OFF AND START IT BACK AGAIN. ONCE I RESTART THE VEHICLE THE LIGHTS ARE GONE. IT DOESN'T AFFECT HOW THE VEHICLE DRIVES AFTER THEY POP UP. HOWEVER, IT SEEMS TO DELAY SHIFTING WHEN THEY INITIALLY POP UP.
Oct 06, 2019
+ 7 more complaints for this component
POWER TRAIN
11 complaints
CRASHNo FIRENo INJURIES0 DEATHS0 Driving to work and the engine oil pressure warning came up and the car began to decelerate and once completely stopped the power train malfunction warning popped up was told it’s the timing chain which has been common problem with this model
Oct 22, 2024
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 172,000.
Aug 01, 2022
the transfer case crack while driving at a 35 mph street thank god it didn't happen in the highway how do I know I herd a grinding noise and stop look under car and oil was driping got home jack it up and Sure enough I saw a hole in the transfer case
Mar 15, 2022
WAS DRIVING ON THE HIGHWAY IN COLUMBUS, OHIO WHEN AN ERROR APPEARED ON MY SCREEN FOR POWERTRAIN MALFUNCTION, PLEASE CONTINUE TO DRIVE MODERATELY. SMOKE CAME FROM MY EXHAUST WHEN GOING OVER 50 MPH SO I PULLED OVER. TURNED THE CAR OFF AND BACK ON. ERROR MESSAGE WENT AWAY. DROVE 20 MPH HOME ON SIDE ROAD. NO SMOKE APPEARED. STARTED MY CAR THIS MORNING AND OVER HUGE SMOKE CLOUDS (NOT EVAPORATING) APPEARED. CALLED KELLY BMW TO MAKE AN APPOINTMENT.
Sep 28, 2020
TIMING CHAIN BROKE WHILE DRIVING UNDER NORMAL CONDITION. HAD TO REPLACE ENTIRE ENGINE WITH USED ENGINE
Jan 17, 2020
+ 6 more complaints for this component
POWER TRAIN,ENGINE
8 complaints
Engine Timing Chain and Oil pump drive chain modules failed. I found this from BMW website that Defect Code: SI B11 03 17: For this vehicle the timing chain and the oil pump drive chain modules (N20, N26 engines) limited Warranty for in defects in materials or workmanship has been extended to 7 years / 70000 miles as determined from the original in-service date. This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the BMW New vehicle limited warranty for passenger cars and light trucks. for eligible vehicles that are beyond this 7/70 coverage, please refer to SI B11 02 21 for additional coverage that may also apply. I filed a case directly with BMW of NA - they told me get it towed to BMW dealership and get it diagnosed, I followed the instructions and got it diagnosed. BMW dealership confirmed the main cause was the Timing chain broke and engine seized. but BMW declined to do anything about it. please see the link by BMW below: [XXX] $ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 24, 2024
I was driving and my car began to lose power and Drivetrain Malfunction appeared on the screen. I had to pull over to a side street and turn the car off. I turned it back on but it was very sluggish and moved very slow. Once I parked it I turned it off and tried to start it back up but it wouldn’t turn over. I contacted BMW and they said they couldn’t do anything. I need a new engine and timing chain, fuel pump and oil pan.
Oct 07, 2024
Timing chain guides broke while driving, so timing chain jumped a tooth and now car will not start because incorrect timing Car has only 92,000 miles
Apr 22, 2023
Car stalled while driving on highway due to drivetrain error code. Once stopped, oil pressure loss light came up. No warning lights prior to issue presenting itself at highway speeds. Initial technician belief is timing belt guide failure per other similar reports.
Jul 19, 2021
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 50 MPH, THE OIL PUMP AND DRIVETRAIN WARNING INDICATORS ILLUMINATED. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE VIOLENTLY JERKED AND STALLED. AS A RESULT, THE CONTACT SUSTAINED INJURIES TO THE BREAST, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT WAS IN HEAVY TRAFFIC AND WAS NOT ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO RALLYE BMW (1 BRUSH HOLLOW RD, WESTBURY, NY 11590, (516) 393-0000) WHERE IT WAS DIAGNOSED THAT THE OIL PUMP AND DRIVETRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.
Jun 19, 2018
+ 3 more complaints for this component
FUEL/PROPULSION SYSTEM
7 complaints
Fuel leak from factory fuel pump housing
May 02, 2025
I filled tank up with gas and developed a gas leak with strong gas odor and gas dripping onto the roadway. My safety was put at risk because gasoline was dripping past my hot exhaust piping which has the potential to catch on fire. My independent service center has confirmed this issue. The manufacturer has denied that their is a systemic failure that could result in a gasoline fire. There were no warning lamps or messages indicating a problem.
Mar 29, 2022
SMELLING FUEL WHEN I FILL MY TANK AND ALSO NOTICED FUEL ON THE GROUND IF PARKED FOR AN EXTENDED PERIOD. TOOK MY CAR IN AND THEY STATED THE FUEL TANK HAS A HAIRLINE CRACK AND BMW HAS SINCE REINFORCED THE PART. SEEMS LIKE THEY KNOW IT IS PRONE TO CRACKING AND HAVE MADE THE FIX BUT NOT ISSUED A RECALL
Jan 14, 2020
WHITE SMOKE COME OUT FROM TAILPIPE AFTER THE COLD STARTS. AFTER RESEARCH, I FOUND IT IS WILL KNOWN ISSUE FOR THIS YEAR'S MODEL. IT IS DEFECTED TURBOCHARGE OIL SUPPLY LINE.THEY HAVE TO DO EMISSION RECALL
Aug 30, 2019
HIGH PRESSURE FUEL PUMP FAILURE CAUSED CAR TO CEASE OPERATING. CAR SHUT DOWN COMPLETELY WHILE IN MOTION. I WAS DRIVING THROUGH A PARKING STRUCTURE AT THE TIME. ULTIMATELY, THE CAR WAS TOWED TO A DEALER FOR REPAIR.
May 23, 2017
+ 2 more complaints for this component
STRUCTURE
6 complaints
Passenger door lock failed and does not allow the door to be opened in an emergency. The door is designed to be unlocked by the first pull of the door handle then unlatched with the second pull of the handle, however after the first handle pull the lock immediately locks again preventing the second pull from unlatching the door. The system would be available for inspection. This problem has been reproduced and confirmed by manufacturer's dealer, but has not been inspected The electric door lock actuator had failed about a year ago, but still allowed the door lock to be used manually without any disruption to being able to open the door.
Mar 21, 2022
INTERMITTENT ISSUE WHERE DRIVER'S SIDE DOOR WON'T UNLOCK FROM THE INTERIOR USING THE DOOR HANDLE. DOOR WILL NOT OPEN UNTIL IT'S UNLOCKED. DOOR CAN BE UNLOCKED USING THE ELECTRIC CENTRAL LOCKING, AND THEN OPENED USING THE HANDLE.
Sep 23, 2020
FRONT/DRIVER DOOR WILL NOT UNLOCK FROM TIME TO TIME WHEN I PULL THE HANDLE
Dec 04, 2019
WHEN IN PARK OR WITH ENGINE "OFF" THE DRIVER AND PASSENGER DOORS FAIL TO OPEN WHEN INTERNAL HANDLE IS PULLED. THE PIN RISES WHEN HANDLED IS PULLED AND RETRACTS BACK WHEN HANDLE IS RELEASED FAILING TO "UNLOCK" THE DOOR. VEHICLE CANNOT BE EXITED IN A CASE WHEN FAST EGGRES IS NEEDED OR WHEN THERE IS NO POWER TO USE THE POWER LOCK/UNLOCK. CAN BE DEADLY IN A CAR FIRE OR SIMILAR GRAVE CONDITION.
Nov 26, 2018
DOOR OPENING AND CLOSING- DR/SIDE, WHEN EXITING INNER DOOR HANDLE LOSES SPRING TENSION BECOMES LOOSE, AFTER EXITING DOOR WON'T CLOSE OR SOMETIMES WHEN INNER HANDLE BECOMES LOOSE INNER OR OUTER HANDLE WON'T OPEN DR/SIDE DOOR FORCING YOU TOEXIT ON THE PASSANGER SIDE WHILE VEHICLE IS STANDING
Jan 01, 2018
+ 1 more complaint for this component
ENGINE AND ENGINE COOLING
5 complaints
The contact owns a 2013 BMW 328I. The contact’s daughter stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); and the vehicle was taken to the dealer to have the water pump replaced. The contact was informed by the dealer after the repaired that the valve cover gasket had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.
Jul 23, 2025
See attached document for complaint.
Jul 16, 2025
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Jul 05, 2022
The contact owns a 2013 BMW 328i. The contact stated that while the daughter was driving approximately 60 mph the vehicle suddenly began to lose automotive power and stalled. During the incident, the warning message "battery discharge and start engine had displayed. After replacing the battery the engine eventually was restarted but the next day the failure reoccurred. The vehicle was then towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The cause of the engine failure was not explained. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 75,000.
Jun 23, 2022
The contact owns a 2013 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
May 16, 2022
ELECTRICAL SYSTEM,ENGINE
5 complaints
The vehicle's manufacturer (BMW) has failed to remedy a potentially lethal safety recall in a timely manner.
Mar 21, 2025
Car has been recalled since August for a fire risk and there is no ETA on any repairs
Feb 27, 2025
It’s been a few months with no remedy contacted the dealer and they said there’s nothing they could do right now, but I believe the connectors, causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. I believe this is caused other problems with the vehicle I don’t think the coolant pump is working. Is bmw going to fix related problems free of charge?that are caused from them not fixing it fast enough and causing other problems since the coolant pump has failed and bmw hasn’t offered anything or to fix the problems quick enough .
Oct 10, 2024
WHILE DRIVING ON THE FWY. THE SYSTEM IN MY CAR ANOUNCED FOR ME TO STOP AS IT WAS DETECTING AN ERROR. I PULLED ASIDE TURN OFF THE ENGINE, WAITED SOME TIME, TURNED ENGINE BACK ON AND CAR WOULD NOT START. CALLED TOWING SERVICES AND TAKEN TO A MECHANIC. PER MECHANIC THE MOTOR ENGINE DIED. HAD NO CAR SINCE 12/20/2018. PLEASE ASSIST INCIDENT HAPPEN ON 12/20/2019 NEAR CERRITOS CALIFORNIA. 605 S FWY AROUND 6:30AM
Mar 12, 2019
AUTO START/STOP FUNCTION HAS MALFUNCTIONED BEFORE WHERE WHEN I TAKE MY FOOT OFF THE BRAKE, THE CAR DOESN'T START AGAIN. NORMALLY I CAN JUST PRESS THE START BUTTON AND PUT IT IN DRIVE. THIS TIME, HOWEVER, I WENT TO START IT AGAIN AFTER IT HAD AN "AUTO START/STOP MALFUNCTION", AND IT WOULDN'T TURN BACK ON. AN ERROR POPPED UP SAYING "IGNITION MALFUNCTION -- DO NOT TURN ENGINE OFF. CAR WILL NOT START AGAIN." CURRENTLY WAITING TO HEAR BACK FROM THE DEALERSHIP AFTER I HAD TO FLATBED IT. ALSO THE CAR WOULDN'T GO INTO NEUTRAL SO THEY HAD TO DRAG IT ON THE FLATBED. *TR
Apr 18, 2013
STEERING
5 complaints
AFTER THE VEHICLE HAD BEEN DRIVING FOR ABOUT TWO HOURS I DROVE ONTO A HIGHWAY. AS THE VEHICLE APPROACHED SPEEDS OVER 65 MPH THE STEERING WHEEL BECAME "NOTCHY" ALMOST AS IF IT WAS JUMPING FROM 15-20 DEGREES BUT NOT SMOOTH. IT BECAME INCREDIBLY DIFFICULT TO DRIVE AND CHANGE LANES. IT SEEMED ALMOST LIKE AN ELECTRICAL PROBLEM AND NOT MECHANICAL. ONCE I EXITED THE HIGHWAY AND WENT BELOW 40MPH THE STEERING RETURNED BACK TO NORMAL SMOOTH OPERATION.
Dec 16, 2020
POWER STEERING FAILURE RESULTED IN SUDDEN LOSS OF STEERING CONTROL. THIS ISSUE HAS BEEN ADDRESSED BY BMW BUT MY VIN IS NOT INCLUDED IN ANY RECALL OR SERVICE NOTICE. UPON RESEARCH, THIS IS A COMMON SAFETY ISSUE THAT COULD CAUSE CRASH AND INJURY. BMW HAS ADMITTED ISSUES WITH BOLTS THAT SUPPORT THE POWER STEERING FAILING, WHICH CAN DAMAGE AND BREAK THE POWER STEERING. YET THERE IS NO RECALL. THE VEHICLE WAS STATIONARY WHEN THE PROBLEM FIRST OCCURRED. I HAVE LINKED THE NHTSA SERVICE BULLETIN: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10153729-9999.PDF
Mar 18, 2020
THE CAR NOW HAS APPROXIMATELY 50,000 MILES ON IT. THE STEERING WHEEL HAS INCREASINGLY DETERIORATED, BECOMING VERY SLOPPY AND EVENTUALLY LED TO A KNOCK IN THE STEERING WHEEL RACK. IT IS WELL DOCUMENTED IN HUNDREDS OF ONLINE CHATS, VIDEOS AND FORUMS, THAT BMW HAS BEEN CHANGING THE ENTIRE RACK. THEY HAVE RECENTLY RELEASED A KIT WITH AND UPGRADED BUSHING TO REPAIR THE RACK, THUS ACKNOWLEDGING A COMMON ISSUE DUE TO A FAILING THRUST ARM BUSHING. THE ORIGINAL BUSHING IS PLASTIC AND SMOOTH, THE NEW BUSHING IS METAL AND RIGID.
Dec 18, 2019
FAILURE OF ELECTRICAL ASSIST POWER STEERING (EPS) WHILE VEHICLE STATIONARY - 2013 BMW 328I, 89,500 MILES UPON STARTUP, WHILE TURNING STEERING WHELL TOMOVE CAR, STEERING SYSTEM EMITTED WHINING NOISE, BANGS AND THUMPS, THEN HIGH PITCHED WHINE. ALL POWER STEERING WAS LOST, AND CAR HAD TO BE TOWED TO BMW DEALER. DIAGNOSIS WAS MECHANICAL FAILURE OF BOLTS HOLDING POWER STEERING BOX TO THE STEERING RACK, THUS CAUSING DAMAGE TO BOTH COMPONENTS. DAMAGE REQUIRED ENTIRE STEERING SYSTEM TO BE REPLACED AT $5K+ COST. CAUSE, AS DIAGNOSED BY BMW DEALER: EXTENSIVE CORROSION OF ALUMINUM BOLTS HOLDING COMPONENTS TOGETHER CAUSED BOOT FAILURE AND SUBSEQUENT COMPONENT DAMAGE. NHTSA ISSUE: UNSAFE COMPONENT DESIGN, AS BOLT FAILURE AT HIGH SPEED COULD CAUSE CATASTOPHIC ACCIDENT. REMEDIES: 1) NHTSA REQUIRE GENERAL RECALL OF ALL AFFECTED VEHICLES FOR BOLT CHECKING AND REPLACEMENT IF CORROSION PRESENT. 2) NHTSA REQUIRE BMW TO PROVIDE TYPE 316 STAINLESS STEEL FASTENERS WITH SUITABLE DIS-SIMILAR METALS PROTECTION WHERE SAFETY-CRITICAL COMPONENTS EXPOSED TO ROADWAY SALT EXPOSURE. 3) IF THE ABOVE IS NOT WARRANTED DUE TO SMALL NUMBER OF AFFECTED VEHICLES, NHTSA REQUIRE BMW TO ISSUE SERVICE NOTICE FOR ALL AFFECTED VIN NUMBERS TO CHECK CONDITION OF STEERING BOX MOUNTING BOLTS AS PART OF STANDARD INTERVAL MAINTENANCE PROCEDURE. ATTACHMENTS: PICTURES OF TWO AFFECTED UNITS: MY 2013 328I CORODED POWER STEERING UNIT, AND A SIMILAR ON FROM A 2012 328I, DOWNLOADED FROM ENTHUSIAST FORUM ON INTERNET, SUGGESTING A PATTERN.
Dec 11, 2019
WHILE DRIVING ON A FREEWAY, I GET THIS WARNING ON THE DASHBOARD "DRIVE MODERATELY, INCREASED STEERING EFFORT REQUIRED. CONSULT SERVICE CENTER." THE STEERING WAS VERY TOUGH TO ROTATE AND IT CREATED PANIC. I PULLED TO THE NEAREST PARKING LOT AND STOPPED. AFTER A COUPLE OF HOURS, THE STEERING WAS MORE MANAGEABLE. I DECIDED TO DRIVE TO BMW DEALER FOR DIAGNOSTIC AND REPAIR OF THE CAR. AFTER A DAY OF TESTING, THE DEALER CAME BACK SUGGESTING THE CAR NEEDS A SOFTWARE UPDATE AND WILL COST 600 USD. I WAS VERY SURPRISED THAT THE SOFTWARE UPDATE SHOULD HAVE BEEN A RECALL INSTEAD OF CHARGING AS IF IT IS A FEATURE. I WOULD REQUEST NHTSA TO LOOK INTO THE MATTER AND MAKE BMW RESPONSIBLE FOR SUCH MISTAKES INSTEAD OF CONSUMER PAYING. I COULD HAVE BEEN IN AN ACCIDENT ON THE FREEWAY FOR A SOFTWARE BUG WHICH BMW CREATED. IF THIS IS HOW BMW INTENDS TO MAKE MONEY OF SERVICE, IT IS A SERIOUS CORRUPTION AND SHOULD BE INVESTIGATED. LET ME KNOW IF YOU IF YOU NEED ANY FURTHER INFORMATION TO MAKE A CASE OR TEST THE CAR. ## VIN PASSED ## 2013 ##
Feb 06, 2018
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
Dear NHTSA, I am submitting this complaint regarding a serious safety issue with my [Your BMW Model & Year]. My vehicle was recalled due to an issue with the engine coolant pump, which could lead to a short circuit and, in rare cases, a fire. •The recall was issued over a month ago, but BMW has not provided a solution or a repair date. •On March 26th, 2025, I visited an authorized BMW service center for an oil change and to address the recall, but they informed me that the necessary parts were not available and gave no timeline for the repair. •For the past three weeks, white smoke has been coming from the hood, and there is a noticeable burning smell. •I have a video documenting this issue. •My vehicle is in active use, and the problem is getting worse daily, increasing the risk of engine failure or fire. BMW’s delay in addressing this recall is putting my safety and the safety of others at risk. I request immediate action to ensure that BMW prioritizes this repair and prevents further damage to my vehicle. I would appreciate your urgent attention to this matter. Please let me know how I can proceed with this complaint. Best regards, Name: [XXX] Phone: [XXX] Vin Number : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 26, 2025
Unknown, Over time, this could lead to a short circuit and, in rare cases, a thermal event or a fire.
Dec 09, 2024
I started smelling burning oil from my engine and brought it to the mechanic. He confirmed that my car has a valve cover leak and a electrical issue. The Car dies after being left off for more then 12 hours. The car miss fire and have ruff idle. Warning lights power train came on after I had the miss fire. Had P0171 and 02 sensor code.
Mar 16, 2022
i was told by couple shops the my timing chain as a problem. Car will not start.....stalled out on a major intersection while my son was driving.... the car just stop working had to get it towed back to the house another expense...the car has been parked for four months and still paying the car note ..I see a drivetrains malfunction on the display... Please help me and keep my son safe.. BMW the ultimate driving machine plz make the safest driving machine.
Oct 17, 2021
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
I checked the car history report for this car, it said that it had all of the scheduled maintenance. I have not driven this car hard, I used the best gas I could. I had this car for only 4 months - I took it in to Carmax to get checked out about 2 weeks after I got it back in October. They ran tests, and told me everything was fine that "it could've been a loose fuel cap". 3 months later, well before even an oil change was required - my car gave me the same error message only now it would turn off everytime I put it in drive. If this happened on the road I definitely could've been killed. This car showed 0 signs of any type of malfunction and did not give me any indication that anything was wrong. Fast forward to taking it to the Mins Auto (BMW recommended) they informed me that this car did not in fact seem it had regular oil changes contrasting what was in the carafe report. the timing chain seems to be the culprit and now I'm stuck with a $10,000 bill on a car before it's first oil change, on top of the dealership (carmax) not being helpful at all - when I did everything right with this car. When MinsAuto ran tests they found so many errors - I don't understand, neither can they - understand how Carmax could miss any of these. I was also told by them that because this happens EXTREMELY frequently on these 3-series models, they are pretty familiar with the process and it takes exactly 24 hours to remove the engine, the pistons and take these things apart. so I think this should be investigated and taken seriously. Thank you
Mar 20, 2023
I recently had my car serviced and the oil changed over the summer, so there were no warning indicators or service issues prior to this incident. I left for work and had no indications of any problems. I drove for about 10-15 minutes when a warning notification popped up stating engine oil pressure low. A few seconds later, the check engine light came on with a notification there was a "drivetrain malfunction". The car started to decrease speed significantly and I pulled over as soon as I could. I turned the car off and waited a couple minutes, then tried to turn it on. The car power/battery was still working properly, but the engine did not start. I had the car towed to the dealership that I use. I was notified that the drivetrain malfunction is due to "timing chain components failure" and the cost is approximately $16,000. I have taken care of any previous recalls and there are no open recalls that exist currently. In 2014, the same situation occurred, in the same car, where I also received a "drivetrain malfunction" and check engine light. During this time my vehicle also stopped working while I was driving it. Both of these incidents happened very quickly, and I am EXTREMELY lucky that no one was injured in either situation. This issue is extremely unsafe and clearly has not been fixed by the required recalls so far. I urge you to look into this further.
Mar 14, 2022
ON 2016 I WAS DRIVING ON A VERY BUSY PARKWAY IN THE AFTERNOON AT ABOUT 45 MPH (WHICH IS A LEGAL SPEED LIMIT) WHEN MY CAR STARTED SHUDDERING, SHAKING AND SLOWING DOWN AND A MESSAGE CAME ON SAYING "DRIVE TRAIN MALFUNCTION." I IMMEDIATELY CALLED MY HUSBAND WHO TOLD ME TO PULL OVER AND SHUT OFF THE CAR FOR 5 MINUTES. HE MANAGED TO CALM ME DOWN. WHEN I RESTARTED THE CAR, THE CAR COULD NOT START I WAS VERY SCARED THE CAR WAS TOW TO BMW AND THEY STATE IT WAS RHE STARTER THAT WHEN BAD. I HAD RETURN THE CARE SEVERAL TIME TO BMW FOR THE SAME NOISE I WAS TOLD THE HAVE A TECH FROM THE HEAD QUARTER CAME OUT AND THE CAR IS PERFECTLY FINE .THE SAME HING HAPPEN 2 YEAR LATER AND I WAS ON THE HIGHWAY DURING THE INCIDENT. BMW SERVICE TOLD ME THE ENGINE FAIL AND I NEED A NEW ENGINE WHICH WOULD COST ME $10,000 WE WERE READING ALL THE COMPLAINTS AND PRIMARILY THEY ARE ABOUT THE DRIVE TRAIN MALFUNCTION - IT HAS A FAULTY PLASTIC PART, WHICH SINCE 2015 WAS REPLACED BY A METAL PART. I WAS DRIVING IN THE MIDDLE LANE OF A VERY BUSY HIGHWAY AND I COULD HAVE BEEN KILLED O). WHAT DOES IT TAKE FOR BMW OR NHTSA TO ISSUE A RECALL FOR THIS PROBLEM - A DEATH OR FEW? THERE IS NO WAY A 5 YEAR OLD CAR ENGINE SHOULD HAVE FAIL WITH JUST 70,000 MILES.
Jun 18, 2018
ARRIVED AT HOME, TURNED THE VEHICLE OFF, AND SAW SMOKE COMING FROM HOOD AND SMELL OF SOMETHING BURNING. OPENED THE HOOD, AND SAW THAT THE SMOKE WAS DUE TO OIL DRIPPING ONTO THE CATALYTIC CONVERTER. THERE WAS NO FIRE. THE VEHICLE WAS THEN TOWED TO DEALER DUE TO RISK OF FIRE. VIDEO IS AVAILABLE IF NEEDED; PLEASE CONTACT ME.
Feb 24, 2018
AIR BAGS,SEAT BELTS,SEATS
3 complaints
Passenger Restraint system malfunction for the front passenger seat. This may not trigger the airbag for a passenger sitting in the front if a collision occurs and can seriously injure someone. This problem appears to be very common with BMW models within this timeframe. All over car forums and youtube videos, some videos with over 100k views per video. I am not sure how BMW has not recalled this safety issue as it seems to linger throughout many of their models for many years. As soon as the malfuction occured\, the warning sign and lamp lights did flash on.
Sep 10, 2025
GETTING AN INTERMITTENT PASSENGER RESTRAINT SYSTEM MALFUNCTION. IT STATES THE PASSENGER AIRBAG WILL BE DEACTIVATED. THE ERROR IS OCCURRING WHEN A PASSENGER IS IN THE PASSENGER SEAT, AND ALSO NOW WHEN THE SEAT IS EMPTY. AFTER SEARCHING THIS ERROR MESSAGE, THIS APPEARS TO BE A COMMON ISSUE WITH DIFFERENT YEARS AND MODELS OF BMW.
Jul 13, 2018
DRIVER RESTRAINT SYSTEM MALFUNCTION KEEPS COMING ON SINCE I PURCHASED VEHICLE AND HENDRICK BMW HAS TRIED TO REPAIR MY CAR MULTIPLE TIMES BUT ISSUE STILL CONTINUES AFTER MULTIPLE PARTS OF SEAT AND WIRING HAS BEEN REPLACED AND AIR BAGS REMOVED AND REINSTALLED.
Jun 29, 2016
SEAT BELTS
3 complaints
Passenger side seat belt work on and off and passenger side in the back seat belt does not work at all
Apr 06, 2023
THE SEAT BELTS ON THE BACK SEATS STOP WORKING AFTER I REACH 6500 MILES
Aug 29, 2019
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT EXPERIENCED AN ISSUE WITH THE SEAT BELT LATCHING. THE VEHICLE WAS TAKEN TO NALLEY BMW OF DECATUR WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Jul 12, 2017
AIR BAGS,ENGINE
3 complaints
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO SHIFT INTO NEUTRAL. ADDITIONALLY, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE NECK AND BACK, A HEAD CONCUSSION, RUPTURED BLOOD VESSELS, AND A FACE CONTUSION THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WAS NO UPDATE ON THE STATUS OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,000.
Apr 25, 2018
IT SEEMS THAT I HAVE DAMAGE TO MY VALVE CAM, WELL JUST LOOKED UP AND THE VEHICLE WAS INVOLVED IN AN ACCIDENT THAT WAS NEVER REPORTED TO ME AT THE TIME OF PURCHASE - I AM LOOKING AT PAYING OVER 1700 FOR A VALVE COVER (LABOR AND MATERIAL). MY AIR BAG LIGHTS CAME ON IN JULY AND I AM TOLD THAT MY VIN IS NOT UNDER RECALL - WHEN I TOOK TO MECHANIC I WAS TOLD TO TAKE TO BMW TO HAVE ADDED TO RECALL. *TR
Oct 27, 2016
2013 BMW 328I X-DRIVE, DRIVING @ 40 MPH THE DRIVETRAIN MALFUNCTION LIGHT CAME ON, CAR WENT INTO REDUCED POWER MODE (NO HIGHER THAN 20 MPH) MAKING A VERY DANGEROUS SITUATION IN TRAFFIC. LUCKILY I COULD PULL OVER TO A SAFE AREA. I CALLED BMW ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED, NO WARNING LIGHT! DEALER COULD NOT REPLICATE ERROR, BUT NOW HAVE A AIR BAG WARNING COMING ON INTERMITTENTLY... BACK TO DEALER I GUESS. THIS IS A COMMON, POTENTIALLY DANGEROUS AND FRUSTRATING ISSUE FOR 328 OWNERS. *TR
Nov 12, 2013
VEHICLE SPEED CONTROL
3 complaints
ON THREE SEPARATE OCCASIONS, WHEN MY CAR WAS STOPPED AT A LIGHT OR STOPPED IN BUMPER TO BUMPER TRAFFIC, THE CAR REVED TO 6 OR 7000 RPM AND THEN ACCELERATED ON ITS OWN. I COULD NOT STOP THE CAR AND I HIT THE CAR IN FRONT OF ME. THERE WAS VERY LITTLE DAMAGE TO MY CAR, AND LITTLE DAMAGE TO THE OTHEI DO NOT FEEL SAFE IN THIS CAR AS I KNOW THERE IS A PROBLEM AND WILL HAPPEN AGAIN.
Jun 09, 2017
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT INDEPENDENTLY ACCELERATED AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE CRASHED INTO THE BACK WALL OF THE GARAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD SEND AN ENGINEER OUT TO FURTHER INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/31/17 *BF UPDATED 06/02/2017*JS
May 25, 2017
HAD SIMILAR PROBLEM AS PREVIOUSLY REPORTED INCIDENT (09/30/2013), THE LOSS POWER. THIS WAS THE SECOND TIME FOR ME. THE FIRST INCIDENT OCCURRED ON OCTOBER 29, 2013. WHEN I PUT FOOT ON GAS, THE CAR WOULD NOT ACCELERATE. I TOOK CAR TO DEALER AND TWO DAYS LATER WAS TOLD THE AUXILIARY POWER SUPPLY NEEDED TO BE REPLACED, BUT THE REPLACEMENT PART WAS UNAVAILABLE: THERE WERE NO PARTS IN THE COUNTRY NOR COULD THEY TELL ME WHEN THE PART WOULD BE AVAILABLE. I WAS TOLD I COULD CONTINUE OPERATE THE CAR AND I SHOULD NOT BE CONCERNED. THE LOSS OF POWER OCCURRED AGAIN NOVEMBER 15. I ALSO NOTICED SIMILAR TO THE PREVIOUSLY REPORTED INCIDENT A CHANGE IN THE ENGINE TEMPERATURE - THE TEMPERATURE DROPPED FROM ABOUT 250 DEG TO ABOUT 205 DEG. *TR
Nov 16, 2013
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
It has been over a year since I received the first recall notice for my vehicle, and I am continuing to receive notices from BMW that state there is no remedy available. This recall has the potential to create premature depreciating damage to my financial asset as well as serious safety risks myself and my family. I would like to know what kind of alternative remedy BMW has to offer me, since no repair has been offered in a timely manner.
Apr 07, 2025
I HAVE TAKEN MY CAR TO THE DEALERSHIP AND ASKED FOR THIS LOCK ISSUE TO BE REPAIRED AT LEAST 6 TIMES DURING THE PAST FIVE YEARS. OVER THE PAST TWO YEARS THE ISSUE HAPPENS MORE FREQUENTLY. AT TIMES I AM IN THE CAR WITHOUT IT RUNNING, THEN I GO TO OPEN THE DOOR AND I AM LOCKED INSIDE. THE HANDLE ACTS LIKE IT IS GOING TO OPEN BUT THE DOOR DOES NOT OPEN. THE HANDLE LIFTS BUT DOES NOT MOVE THE LOCK. I HAVE TO USE A BUTTON ON THE CONSOLE OR THE KEY FOB TO UNLOCK ALL THE DOORS ELECTRONICALLY. I FIND THIS NOT SAFE BECAUSE IF THE AUTOMOBILE DOES NOT HAVE ELECTRIC SUPPLY THE DRIVERS DOOR NEEDS TO BE ABLE TO OPEN. THIS CONCERNS ME IF THERE WAS A ACCIDENT OR URGENT NEED. I HAD SOME OTHER SUSPENSION ISSUES THAT I REPORTED. YOU COULD HEAR A LOUD SOUND AND I WAS TOLD FOR A OVER YEAR IT WAS NOT A ISSUE. FINALLY MY HUSBAND WAS GOING TO COME TO THE DEALERSHIP AND THEY SAID THEY FOUND THE PROBLEM DID OVER $6,000 IN WARRANTY REPAIR ON A FAULTY BOOT PART BEFORE THE WARRANTY EXPIRED. I HAD THE PROBLEM FOR A LONG TIME! BMW DIAGNOSTIC AND SERVICE IS NOT WHAT IT USED TO BE.
Apr 28, 2017
AIR BAGS,SEAT BELTS
2 complaints
Passenger-restraint system This light has turned on and I see that certain BMW’s had recalls on this exact issue. Not sure why my 2013 328i was not included in the recall.
Mar 23, 2024
Received display notification of "Passenter-restraint system: Fault in airbag, belt tensioner or belt fore limiter. Continue wearing safety belt. Consult nearest service center." Upon taking to service center, they mentioned there was no recall for airbag. Peace of mind placed at risk.
Feb 25, 2023
AIR BAGS,SERVICE BRAKES
2 complaints
I stated on another form about my other safety issue. My son was in an accident in 2013 328I xdrive this website states this vehicle does not have an open recall or any recalls on it. I say bull crap not only did my son lose break, accessibility and crash into a tree doing 54 miles an hour. He also had the airbags deploy and burned him. Air bag dust literally ate right through his pants. I still have the severely burned up his hands We purchased this vehicle for Son last year, because BMWs are known to be safe. My 16-year-old son was almost killed in his car because of BMWs negligence.
May 08, 2023
TL* THE CONTACT OWNED A 2013 BMW 328I. WHILE DRIVING 63 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. IN ADDITION, NO WARNING LIGHTS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS EXPLODED, EJECTING METAL FRAGMENTS. THE CONTACT SUSTAINED LEG, RIBS, AND STERNUM INJURIES. THE PASSENGER SUSTAINED BRUISES, A PUNCTURED INTESTINE, NECK, AND RIB INJURIES. BOTH THE DRIVER AND PASSENGER REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. ..UPDATED 12/29/14 *BF
Dec 10, 2014
EXTERIOR LIGHTING
2 complaints
TAIL LIGHT CARRIER BURNED. I HAD CHANGED TAIL LIGHT BULBS SEVERAL TIMES. BUT THEY KEEP BURNING OUT. I EVEN GOT A TICKET FOR BROKEN TAIL LIGHT. I BELIEVE THIS IS AN ISSUE WITH THE CAR AND SHOULD BE CONSIDERED A DEFECT AND RECALLED/REPAIRED.
Oct 09, 2020
THE RIGHT DRIVERS SIDE TURN SIGNAL WAS BLINKING AT TWICE THE NORMAL RATE WHILE DRIVING.THE WAS ALSO A WARNING LIGHT THAT CAME ON OCCASIONALLY WHEN STARTING THE CAR. I TOOK IT IN TO OUR MECHANIC WHO SPECIALIZES IN GERMAN MADE CARS AND HE FOUND THAT THE WIRING TO THE LIGHT BULB SOCKET WAS MELTED. HE SUGGESTED WE LOOK FOR A RECALL BECAUSE HE THOUGHT IT WAS SUCH A SAFETY HAZARD BUT THERE IS NONE LISTED.
Mar 25, 2020
ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
MY CAR IS A 2013 AND WAS PURCHASED IN 2016; WITH MILAGE AT 78,700. ON A COLD START, A HUGE CLOUD OF WHITE SMOKE COMES OUT OF THE RIGHT EXHAUST PIPE. I TOOK IT TO BMW FOR A DIAGNOSTIC TO DETERMINE THE CAUSE OF THE SMOKE. I WAS TOLD IT IS A TURBO FEED LINE AND IF THAT IS NOT IT THEN IT IS THE TURBO CHARGER ENGINE AS A WHOLE. I WAS QUOTE $5000 FOR THE FULL REPAIR ON A CAR. I FOUND A RECALL FOR THE SAME ISSUE ON THE SAME MODEL OF CAR, AND I SPOKE WITH BMW ABOUT IT. THE RECALL IS FOR THE N26 ENGINE AND NOT THE N20 ENGINE WHICH IS ON MY CAR, EVEN IF IT IS THE SAME MAKE, MODEL AND YEAR EXPERIENCING THE SAME ISSUES WITH THE TURBO CHARGER. THE RECALL NEEDS TO COVER ALL ENGINE STYLES FROM THE SAME MAKE AND MODEL BECAUSE THEY ARE HAVING THE SAME ISSUES. MY VIN WAS NOT ACCEPTED AND I WAS DENIED SERVICE HELP. PLEASE I WOULD LIKE TOO ATTACHED TO THIS VEHICLE VIN TO A RECALL FOR A TURBO CHARGER FAILURE. THE RECALL WAS FOR 8 YEARS/ 80,000 MILES AND MY CAR MEETS THOSE REQUIREMENTS.
Jul 18, 2020
I BOUGHT THE 2013 BMW 328XI BRAND NEW IN 2012. LAST YEAR, I SPENT $2,000 REPLACING THE HIGH PRESSURE FUEL PUMP AFTER MY CAR STALLED IN THE MIDDLE OF DRIVING. WHEN I WAS GOING IN FOR A ROUTINE INSPECTION, MY MECHANIC INFORMED ME THAT THE TIMING CHAIN NEEDS TO BE REPLACED AND THE COST IS VERY EXPENSIVE. UPON FURTHER RESEARCH, I FOUND OUT THAT THIS IS A PREVALENT ISSUE WITH BMW OWNERS, ESPECIALLY WITH THE N20/N26 ENGINE. I EVEN FOUND OUT THAT THERE IS A PENDING CLASS ACTION LAWSUIT CLAIMING THAT THE TIMING CHAIN BMW USED WAS KNOWINGLY DEFECTIVE! AS OF NOW, MY CAR IS WORTH ABOUT $10,000 AND THE COST TO FIX THIS ISSUE IS ALMOST HALF THE VALUE OF THE CAR. I HAVE NOT GOTTEN THE TIMING CHAIN REPAIRED YET. *TR
Jun 17, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
BRAKE LIGHT , , FLUID LIGHT , PARKING LIGHT ETC . KEEPS COMING ON , LIGHTS KEEP BLOWING OUT WHEN FIXED . SEEMS TO BE AN ELECTRIC ISSUE FROM THE LAST RECALL
Apr 04, 2020
REAR LEFT BRAKE LIGHT AND TURN SIGNAL STOPPED WORKING. I HAVE CHECKED AND FOUND OUT THAT THE GROUND WIRE ON THE CONNECTOR HAS OVER HEATED AND BROKEN.
May 12, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
3 DAYS AFTER RECEIVING AN OIL CHANGE AND BRAKE PAD CHANGE, WHILE DRIVING ON A CITY STREET AT APPROXIMATELY 25MPH MY CAR SPONTANEOUSLY SWITCHED INTO NEUTRAL AND I COULD NO LONGER ACCELERATE. MY DASHBOARD STATED THAT I HAD A DRIVETRAIN MALFUNCTION AND THAT MAXIMUM OUTPUT WAS NOT AVAILABLE. I PROCEEDED TO TAKE MY CAR INTO BMW IN ORDER TO GET A DIAGNOSIS. WHEN I RECEIVED THE DIAGNOSIS I WAS TOLD THAT MY ENGINE WAS NON OPERABLE AND I WOULD HAVE TO PAY TEN THOUSAND TO CHANGE ENGINE. THE TECHNICIAN STATED IT WAS BECAUSE OF AN INTERNAL ENGINE FAILURE, AND THAT THE REASON FOR THE FAILURE WAS UNKNOWN BUT IT WAS MORE THAN LIKELY A BAD OIL FILTER. MY VEHICLE HAS HAD TWO RECALLS CONCERNING OIL AND I AM CONCERNED THAT IT IS A MANUFACTURING DEFECT. THANK YOU
Oct 05, 2018
TRANSMISSION PROBLEM RESULTING IN VIOLENT SHUDDERING OF THE VEHICLE BODY AND ABRUPT ENGINE STOPS RESULTING IN DANGEROUS DRIVING CONDITIONS. FLUCTUATIONS IN THE TACHOMETER WHEN THE CAR ATTEMPTED TO STOP AND THE CAR WOULD AUTOMATICALLY CHANGE GEARS TO NEUTRAL OR PARK. *TR
Nov 02, 2013
VEHICLE SPEED CONTROL,ENGINE
2 complaints
VEHICLE BEGAN NOT RESPONDING TO GAS INPUT AND TURBO STARTED GOING OUT. DIAGNOSTIC APPEARED TO REVEAL WASTE GATE OPERATOR MALFUNCTION, BUT FURTHER ANALYSIS SHOWED COMPLETE TURBO REPLACEMENT REQUIRED. VEHICLE BEGAN MAKING HIGH PITCHED NOISE AT VARIOUS POINTS (IDLE AND ACCELERATION). LESS THAN 90K MILES ON VEHICLE.
Aug 11, 2018
AS I WAS APPROACHING THE ON RAMP FOR THE HIGHWAY, I SPED UP IN ORDER TO MERGE INTO ONCOMING TRAFFIC. I DEPRESSED THE GAS PEDAL COMPLETELY TO THE FLOOR BUT THE CAR PICKED UP EXTREMELY SLOWLY AS IF IT DID NOT HAVE ANY POWER. I ALSO NOTICED AT THE SAME TIME THAT MY ENGINE TEMPERATURE SEEMED TO BE UNUSUALLY LOW FOR A VEHICLE THAT HAD BEEN RUNNING FOR OVER AN HOUR. THERE HAD ALSO BEEN AN EXTREMELY LOUD FAN NOISE THAT WOULD COME ON EVERY 2 MINUTES OR SO. AS A RESULT OF THE LACK OF POWER, I NEARLY CAUSED A COLLISION BETWEEN MYSELF AND THE VEHICLE BEHIND ME BECAUSE THE ONCOMING VEHICLE DID NOT ANTICIPATE SOMEONE MERGING ONTO THE HIGHWAY AT SUCH A SLOW PACE. I CONTINUED TO DRIVE WITHOUT POWER FOR ABOUT 20 MINUTES AS IF THE CAR WAS A NATURALLY ASPIRATED VEHICLE EVEN THOUGH IT WAS CLEARLY TURBO CHARGED BUT THE TURBO NEVER KICKED IN. WHEN I GOT OFF OF THE HIGHWAY AND WAS ABLE TO PULL OVER TO RESTART MY VEHICLE, THE CAR STARTED TO RUN AS NORMAL. *TR
Sep 30, 2013
WHEELS
2 complaints
TWO WHEEL RIMS CRACKED, ONLY 38,000 MILES ON VEHICLE. RIMS WON'T WITHSTAND NORMAL ROAD CONDITIONS. THEY ARE A SAFETY HAZARD NEVER KNOW WHEN THEY WILL CRACK AND CAUSING LOOSING CONTROL WHILE DRIVING.
Jan 16, 2018
AT 32K MILES I HAD A CRACKED RIM AFTER A TIRE ROTATION. AT 56K MILES I HAVE ANOTHER CRACKED RIM AFTER TIRE ROTATION. I HAVE READ UP AND MANY PEOPLE ARE SAYING THEY HAVE CRACKED RIMS EVEN WITH PEOPLE UP TO 10K MILES ARE SEEING THIS. I DRIVE NORMAL AND HAVE NOT HIT POT HOLES OR CURBS. THE COST IS 395.00 A RIM AND NOT COVERED UNDER WARRANTY THEY SAY IT MY DRIVING ME HITTING SOMETHING. I OWNED A 2007 BMW 328I FOR 6 YEARS AND DROVE THE HECK OUT OF THAT CAR HITTING HOLES, CURBS, STUFF IN ROAD AND NEVER HAD THIS PROBLEM I AM HAVING NOW. *TR
Nov 26, 2014
VISIBILITY/WIPER
2 complaints
WE HAVE HAD SOME SNOW HERE IN NEW YORK THIS PAST WINTER. IT SEEMS AS IF THERE MAY BE A DESIGN FLAW WITH THE WINDSHIELD WIPER. FOR WHATEVER REASON THE WINDSHIELD WIPER ON THE RIGHT HAND SIDE POPPED. PER THE DEALER THIS OUTSIDE INFLUENCE VOIDED THE GUARANTEE AS THERE WAS ICE UNDER THE COWL WHERE THE ARM IS CONNECTED TO THE MOTOR. THE PHOTO IN THE ATTACHMENT SHOWS THE AREA IN QUESTION. WHAT GETS ME IS THE "ICE BUILDUP" THAT CAUSED THIS TO HAPPEN MOST LIKELY CAME FROM THE DEFROSTER. THE SNOW MELTS AND DRAINS DOWN INTO THE AREA IN QUESTION. I'M ENCLOSING A COPY OF MY CORRESPONDENCE WITH THE BMW DEALER. 1 ATTACHMENT (1307.1 KB) CLICK FOR OPTIONS VIEW SLIDE SHOW (1) DOWNLOAD AS ZIP ADD TO ONEDRIVE HI [XXX], HERE'S A PICTURE OF MY CAR. I'M LETTING MOTHER NATURE GET RID OF THE ICE. THE DESIGN MIGHT WORK IN FLORIDA. IT'S A DESIGN DEFECT THAT, IF YOU ASK ME, SHOULD BE COVERED! REGARDS, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mar 03, 2015
THE CAR WAS STOPPED AT A RED LIGHT AND WENT IS TO SLEEP MODE. IT WAS A VERY HEAVY AND STEADY RAIN. WHEN I TOOK MY FOOT OF THE BRAKE THE CAR STARTED UP AGAIN BUT THE WINDSHIELD WIPERS WERE IN MID STROKE ACROSS THE GLASS. THEY FROZE. I ATTEMPTED TO TURN THEM OFF AND ON AGAIN. I PULLED OVER INTO A PARKING LOT AND TURNED THE CAR OFF, ATTEMPTED TO MANUALLY RESET/MOVE THE WIPERS AND THEY WOULD NOT MOVE. AFTER SITTING FOR TWO HOURS WAITING FOR A TOW TRUCK THE WIPERS STARTED TO MOVE AGAIN. *TR
May 01, 2014
POWER TRAIN,SEATS,ENGINE
1 complaint
UNKNOWN/ my car came up with an engine code . Trouble accelerating, tends to runs hot ( drive train malfunction
Dec 16, 2024
FUEL SYSTEM, GASOLINE
1 complaint
The contact owns a 2013 BMW 328i. The contact stated while parking the vehicle, a parking lot attendant advised the contact that the vehicle could not be parked in the lot because fuel was leaking from the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a failed fuel injection system. The contact was informed that the fuel injection system needed to be replaced. The vehicle was not repaired. The dealer advised the contact not to drive the vehicle because the vehicle was unsafe to drive due to the significant fuel leak that could cause a fire. The vehicle was towed to the contact's residence. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 113,439.
Nov 05, 2024
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
Timing chain broken, sas light on, drivetrain malfunction…
Jun 08, 2024
UNKNOWN OR OTHER,ENGINE
1 complaint
The engine component caught fire spontaneously when car was pulled into a parking lot. There was no warning sign. It did not show any service required notice like it usually does on the dashboard for example if oil is low. There were no recalls pending on this vehicle. The fire was big enough that we had to call fire department to put out. It would have affected other vehicles if not put out. The vehicle was declared total loss after an inspection by insurance company. The car manufacturer (BMW) was contacted but not responded yet. It is available for detailed inquiry and inspection in a secure place.
Nov 03, 2023
AIR BAGS,UNKNOWN OR OTHER
1 complaint
Something from the passenger front wheel side must have messed up since after I went over a small bump in the road I lost control of my vehicle that resulted in my crashing into a bobbed wire fence and a pole that was holding up the fence. My car was completely totaled and no airbags deployed from anywhere in the car. The steering wheel hit me so hard in the abdomen that it caused my T11 and T12 vertebrae in my spine to break from the doctors reports it was stated that the airbags have failed witch resulted in a direct impact to my abdomen by the steering wheel and instantly I knew I broke my lower back. My 4yr old son who was restrained in his car seat was passenger in the backseat during the accident but didn’t sustain injuries besides some whiplash and having nightmares. The car was towed by CHP to a local tow yard since I was taken to the hospital by first responders after I was discharged I regained possession of my vehicle that sits in my driveway considered to be un toweable by the tow company storeing my car and needed to pay extra to have them tow it to my house. Please investigate any defects of my vehicle since my son and I could have lost our lives due to the airbag malfunction in the entire vehicle
Jun 19, 2023
AIR BAGS,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I was preparing to yurn road had a lip when I attempted to turn breaks locked up would not engage resulting in my accident
May 06, 2023
AIR BAGS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
I was making a right hand turn my car started to lose breaking a ability and my car went in to a ditch and the air bags deployed the dust from the air bags practically disolved a hole in my jeans
May 05, 2023
ENGINE,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2013 BMW 328I. The contact stated while driving 40-45 MPH, the vehicle stalled. The drivetrain malfunction message was displayed. The contact was able to pull into a driveway. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic and diagnosed with a faulty oil pump which caused damage to the camshaft. The independent mechanic diagnosed that the engine needed to be replaced. The dealer was notified of the failure and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,360.
Aug 19, 2022
FIRERELATED
1 complaint
The contact owned a 2013 BMW 328i. The contact stated that after her boyfriend parked the vehicle, it caught fire. No injury was sustained and no medical attention was received. The fire department was able to extinguish the fire. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure and sent an engineer to inspect the vehicle. The engineer concluded that there was thermal damage to the engine compartment; however, the PCV valve heater did not display signs of electrical or thermal activity which excluded the failure from NHTSA Campaign Number 22V119 (Engine and Engine Cooling) and the origin of the incident, but the exact cause remained undetermined. The manufacturer offered the contact a credit toward the purchase of another vehicle. The contact related the failure to NHTSA Campaign Number 22V119 (Engine and Engine Cooling) associated with the VIN. The failure mileage was approximately 103,000.
May 05, 2022
SUSPENSION
1 complaint
My front axle support has extensively rusted, even though the vehicle is only approximately nine (9) years old. During installation of my Winter tires, a dealership technician found this component rusted through on the passenger side of the vehicle. The technician described this as severe damage to the suspension system, that is not repaired, could result in an accident. I have had the component replaced by my independent BMW specialist. The cost of this repair to me was approximately $1,900.00. I have retained the component and it is available for inspection. I believe that the protective coating applied to the component did not provide adequate protection from road salt and water, allowing it to rust. Much of this component is covered by underbody cladding, hiding it from view.
Jan 20, 2022
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
ELECTRICAL ISSUES ,BRAKE LIGHTS , PARKING LIGHT , OIL LIGHTS , AND ETC , PURCHASED SEVERAL LIGHT HAD THEM INSTALLED , CONSTANTLY BLOWING OUT AND OTHER LIGHT CUTTING ON AND OFF . SEEMS TO BE AN ISSUE HAS BEEN HAPPENING OVER A YEAR NOW OFF AND ON . NOW SURE IF THE RECALL IN 2015 WAS TAKING CARE . 2ND COMPLAINT FILED .
Apr 27, 2020
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 BMW 328I. THE VEHICLE WAS TAKEN TO CREVIER BMW (1500 AUTO MALL DR, SANTA ANA, CA 92705, (657) 213-3493) TO HAVE AN EXTENDED WARRANTY REPAIR PERFORMED. THE DEALER DISCOVERED THAT THE TURBO COOLANT LINE WAS LEAKING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,986. *BF CONSUMER HAD A DEFECTIVE NVDL PRESSURE SWITCH WHICH CAUSED THE CHECK ENGINE LIGHT TO GO ON.*JB
Nov 05, 2019
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
DRIVETRAIN MALFUNCTION LIGHT CAME ON STATING TO DRIVE MODERATELY. MAXIMUM DRIVETRAIN OUTPUT NOT AVAILABLE. CONSULT SERVICE CENTER. THE CODES WAS CDA904 NO MESSAGE (STATUS TRAILER 0X2E4) RECEIVER ENGINE ECU TRANSMITTER TRAILER. 130F20 EXHAUST CAMSHAFT OFFSET ANGEL TO CRANKSHAFT OUTSIDE TOLERANCE; 120408 BOOST PRESSURE CONTROL, CUT OFF PRESSURE RISE BLOCK AFTER PAYING $180.00 FOR DIAGNOSTIC I WAS TOLD TODAY THAT I NEED TO REPLACE THE TIMING CHAIN/ GUILD. REPLACE OIL PUMP CHAIN MODULE AND REPLACE THE VALVE COVER. THE TIMING CHAIN GUIDE IS BROKEN. THIS IS CRAZY MY CAR HAS 88000 MILES AND IS NOT PAID FOR. THE COST TO GET THIS REPAIRED IS APPROXMIATELY $6,000. THERE IS A CURRENT CLASS ACTION LAWSUIT. BMW KNOWS THAT THIS IS A PROBLEM BUT REFUSES TO DO A RECALL. THE PLAINTIFFS TAKE ISSUE WITH TWO SPECIFIC DEFECTS IN THE ENGINE'S CHAINS. THE FIRST DEFECT AFFECTS THE PRIMARY CHAIN, ALSO KNOWN AS THE TIMING CHAIN, WHICH COORDINATES THE ACTION OF THE CRANKSHAFT, CAMSHAFTS, AND CYLINDER VALVES. ACCORDING TO THE PLAINTIFFS, THE PLASTIC GUIDE ASSEMBLY FOR THE PRIMARY CHAIN IS MADE OF A DEFECTIVE POLYCARBONATE MATERIAL THAT BECOMES BRITTLE AND BREAKS APART, CREATING DEBRIS THAT LODGES IN THE CRANKSHAFT DRIVE SPROCKETS. THE DEBRIS CAN CAUSE THE PRIMARY CHAIN TO SKIP, LETTING THE CAMSHAFTS AND CRANKSHAFT FALL OUT OF SYNC AND POSSIBLY DAMAGING OR DESTROYING THE ENGINE. THE SECOND DEFECT AFFECTS THE SECONDARY CHAIN, WHICH CONNECTS THE OIL PUMP AND BALANCE SHAFT ASSEMBLY TO THE CRANKSHAFT. THE MATERIALS IN THIS ASSEMBLY CAN'T STAND UP TO HIGH-RESISTANCE WEAR, THE PLAINTIFFS SAY. THIS DEFECT CAUSES THE CHAIN TO ELONGATE PREMATURELY, SLIP, AND DAMAGE THE CHAIN SPROCKET. *JS
Oct 24, 2019
SEAT BELTS,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. ALSO, THE CONTACT HEARD AN ABNORMAL BUMPING NOISE AND THE VEHICLE HESITATED UPON STARTING. WHEN THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION; HOWEVER, THE SEAT BELT WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED BMW OF HENDERSON (261 AUTO MALL DR, HENDERSON, NV 89014, (702) 570-0278) AND BMW OF LAS VEGAS (6900 W SAHARA AVE, LAS VEGAS, NV 89117, (702) 570-0279) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 39,000.
Aug 14, 2019
STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
SUSPENSION FAULT WHEN DRIVE FEELS LIKE THE CAR ITS LOWERED AND FEEEL EVERITHYNG WITH NO REASON AND THE STAVILITY ITS WEAR I ALMOST KILL MYSELF BMW HAVE TO CHECK THIS ERROR ON SUSPENSION OXNARD CALIFORNIA 93033
Jul 05, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
PURCHASED THE VEHICLE IN LATE MARCH. WE HAVE ALREADY HAD TO GO TO THE REPAIR SHOP MORE THAN 3 OCCASIONS. I BELIEVE THEY ARE USING FAULTY PIECES IN VEHICLES. WE SPENT 13K AND PUT DOWN 4K. NOW WORKING 2 MONTHS THE REPAIRS ARE COSTING CLOSE TO 5K IN 2 MONTHS. I UNDERSTAND BUYING USED VEHICLES AS MY FIRST CAR WAS USED. HOWEVER I HAVE HAD NO ISSUES IN 2 YEARS. I BELIEVE THIS PIECE WAS BROKEN AND THEY DIDN'T WANT TO REPAIR THE ISSUES WITH THE CAR BASED ON COST.
Jun 01, 2019
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
I WAS DRIVING FROM WORK AND THE CAR JUST INSTANTLY SHUT OFF ON THE HIGHWAY. THE CAR WOULDN'T GO INTO NEUTRAL. AFTER DOING SOME RESEARCH ONLINE I SAW THAT IT'S A PROBLEM WHERE A LOT OF BMW OWNERS HAVE ENCOUNTERED. WHAT IF I GOT MY KIDS IN THE CAR THAT DAY
Apr 22, 2019
AIR BAGS,STRUCTURE,ENGINE
1 complaint
CAR INVOLVED IN REAR END COLLISION AND CAR CAUGHT FIRE AND BURNED UP. AIR BAGS DID NOT DEPLOY. CAR WAS IN SLOW MOTION APPROACHING A STOP LIGHT WHEN HIT IN REAR . ROAD CONDITIONS SUNNY AND DRY. MY CAR WAS PUSHED INTO CAR IN FRONT CAUSING MORE DAMAGE. ACCIDENT OCCURRED IN ILLINOIS 159 IN GLEN CARBON,ILL.
Apr 07, 2019
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
AT STOP LIGHT, WARNING ON THE DASHBOARD "DRIVE MODERATELY, INCREASED STEERING EFFORT REQUIRED. CONSULT SERVICE CENTER." THE STEERING WAS VERY TOUGH TO ROTATE AND IT CREATED PANIC. AFTER A COUPLE OF HOURS, RESTARTED CAR AND THE STEERING WAS MORE MANAGEABLE. DEALER CAME BACK SUGGESTING THE CAR NEEDS "REPROGRAMMING" AND DESPITE UNDER BMW PLATINUM EXTENDED WARRANTY 236 USD WAS CHARGED . SHOULD HAVE BEEN COVERED OR AN OUTRIGHT RECALL INSTEAD OF CHARGING AS IF IT IS A FEATURE. I WOULD REQUEST NHTSA TO LOOK INTO THE MATTER AND MAKE BMW RESPONSIBLE FOR SUCH MISTAKES INSTEAD OF CONSUMER PAYING. I COULD HAVE BEEN IN AN ACCIDENT ON THE FREEWAY FOR A SOFTWARE BUG WHICH BMW CREATED. IF THIS IS HOW BMW INTENDS TO MAKE MONEY OF SERVICE, IT IS A SERIOUS CORRUPTION AND SHOULD BE INVESTIGATED. LET ME KNOW IF YOU IF YOU NEED ANY FURTHER INFORMATION TO MAKE A CASE OR TEST THE CAR. FAULT CODES 4823C2 480AB8
Feb 08, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
THE VEHICLE WAS GOING DOWN A HILL (STRAIGHT FORWARD) ON A CA CITY STREET WHEN THE DRIVER SHIFTED FROM AUTO TO MANUAL GEAR. INSTEAD OF WORKING AS EXPECTED, THE CAR UNDERWENT A SUDDEN ACCELERATION AND BRAKING PROVED INEFFECTIVE. THROUGH A COUPLE SECONDS OF ATTEMPTED BRAKING WITH NO RESPONSE, THE CAR KEPT ON ACCELERATING INSTEAD. FINALLY, AFTER MAKING TWO TURNS ON THE HILL, THE CAR SPUN COMPLETELY OUT OF CONTROL AND SWERVED TO THE OTHER SIDE OF THE STREET WHERE IT CRASHED THROUGH FIVE TREES AND EVENTUALLY STOPPED. THE DRIVER LOSS OF CONSCIOUSNESS AND DELIVERED TO ER. THE WEATHER CONDITION WAS GOOD. THE FAILURE MILEAGE WAS 79,541. POLICY REPORT FILED.
Jan 23, 2019
VISIBILITY,VISIBILITY/WIPER
1 complaint
MY SUNROOF SHATTERED WHILE DRIVING ON THE INTERSTATE TO WORK WHICH CAUSED A LOUD NOISE AND SHARDS OF GLASS TO ENTER MY CAR. I DID NOT SEE ANYTHING THAT WOULD HAVE HIT THE SUNROOF TO CAUSE IT TO SHATTER. I HAVE SEEN OTHER COMPLAINTS ABOUT EXPLODING SUNROOFS AND I WANTED TO SHARE MY STORY AS WELL. FORTUNATELY MY SON WAS NOT IN MY CAR OR HE WOULD HAVE LIKELY HAD GLASS HIT HIM SINCE MOST OF WHAT ENTERED THE CAR LANDED IN THE BACKSEAT.
Mar 29, 2018
WHEELS,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 65 MPH, THE VEHICLE INDEPENDENTLY DRIFTED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEELS NEEDED TO BE ALIGNED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD PREVIOUSLY BEEN SERVICED PER NHTSA CAMPAIGN NUMBER: 13V454000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED A BURNING OIL ODOR AND NOTICED SMOKE COMING FROM THE VEHICLE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE VEHICLE HAD AN OIL LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP FAILED, WAS LEAKING, AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
May 12, 2017
ELECTRICAL SYSTEM,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
LIGHT CRACKS, CHIPS, DEFECTS INSIDE OF HEADLIGHT HOUSING. VEHICLES ARE NOT THAT OLD AND THE DEFECT TENDS TO APPEAR ON ALL F30 BMW 3 SERIES MODELS. COULD WORSEN OVER TIME AND CREATE VISIBILITY ISSUES.
Feb 16, 2017
AIR BAGS,SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON 04/21/2015 I WAS DRIVING AND MY 2013 328I BMW WAS OUT OF CONTROL MY CAR SPED UP WHICH HAS TO DO WITH SPEED CONTROL AND POWER TERRAIN. I TRIED TO STOP, BRAKE AND WAS UNSUCCESSFUL MY CAR WOULD NOT STOP, MY WHEEL STIFFENED UP, I COULDN'T STEER LEFT OR RIGHT,,, I ENDED IN A CAR ACCIDENT... MY SEATBELT CAME OFF BY ITS SELF, AND MY AIRBAGS NEVER WENT OFF!!! MY NECK AND BACK/TAILBONE WAS INJURED DO TO YOUR DEFECTIVE CAR (2013 328I BMW) DEFECTIVE( STEERING WHEEL,BRAKES,SEATBELT, SPEED CONTROL, POWER TRAIN..) AFTER THE ACCIDENT I REQUESTED A CRASH REPORT !!! WAITING TO HERE FROM BMW MANUFACTURER,. SEEKING COMPENSATION FOR PAIN AND SUFFERING... I WAS ADMITTED AT KERN MEDICAL CENTER ON MOUNT VERNON AVE.. IN BAKERSFIELD CALIFORNIA.... MAKING YOU AWARE OF THEIR DEFECTIVE CAR 2013 318I BMW... HAVEN'T HERD FROM THE MANUFACTURERS.... WORRIED CONSUMER!!! THOUGHT THAT VOLKSWAGEN WOULD STAND BY THEIR PRODUCT.... MASSIVE RECALL NEEDED ON ALL 2013 328I BMW... HOPE TO HEAR FROM YOU SOON!!!THE VEHICLE WAS IN MOTION .... I JUST COULDN'T STOP THE CAR!!!!! HUGE RISK/DRIVING HAZARD!!!!! ON A CITY STREET!!!! I HAVE ACCIDENT REPORT ON HAND TO PROVE MY STATEMENT OF FACTS!!!
Sep 21, 2016
STEERING,AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNED A 2013 BMW 328I. WHILE DRIVING 25 MPH, THE VEHICLE ACCELERATED ON ITS OWN TO 40-50 MPH. ALL THE WARNING INDICATOR SENSORS BLINKED ON AND OFF. THE CONTACT DEPRESSED THE BRAKE PEDAL; HOWEVER, THE BRAKES FAILED AND LOCKED UP. IN ADDITION, THE STEERING FAILED. THE VEHICLE DROVE OVER THE SIDEWALK AND THE SEAT BELT RELEASED AUTOMATICALLY. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE STRUCK HER HEAD ON THE STEERING WHEEL AND INJURED HER NECK AND LOWER BACK. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000....UPDATED 12/14/16 *BF UPDATED 12/20/16*LJ *TR
Sep 21, 2016
SEATS
1 complaint
MY 2013 BMW 3 SERIES SEAT HEATER BURNED MY BACK. THE SEAT HEATER WOULD COME ON AUTOMATIC WHILE I WERE DRIVING CAUSING A BURN ON MY BACK . HAPPEN IN THE MONTH OF JULY WHICH SEAT HEATER SHOULDN'T BE ON. INFORMATION WERE GIVEN TO LOCAL DEALERSHIP AND ALSO TO BMW OF NORTH AMERICA. I STATED THAT I HAVE PICTURES OF MY BURNED BACK. THE DEALERSHIP STATED THEY FOUND NO FAULT IN THE SEATS. WHICH I KNOW IS INCORRECT BECAUSE OF MY INJURIES. I KNOW THERE'S A MALFUNCTION IN THE SEAT HEATER OR A PIECE OF EQUIPMENT FAIL TO FUNCTION NORMALLY. I PAID FOR A DIAGNOSTIC TEST FOR THIS PROBLEM.
Aug 03, 2016
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
OIL SEEPING INTO THE TURBO SYSTEM CAUSING MODERATE TO HEAVY WHITE SMOKE FROM EXHAUST AT COLD START UP ONLY.
May 21, 2015
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
ON AUGUST 18, 2014, MY 2013 BMW 328I WITH AUTOMATIC TRANSMISSION, SUDDENLY AND UNINTENTIONALLY ACCELERATED AS I SLOWLY PULLED INTO A PARKING SPOT AT WORK. IT HAPPENED AS I PREPARED TO STOP. ( MY FOOT WAS ON THE BRAKE.) IT FAILED TO STOP OR SLOW DOWN IN RESPONSE TO BRAKE PRESSURE. PUMPING THE BRAKES WAS TOTALLY INEFFECTIVE HOWEVER IT DID EVENTUALLY STOP APPROX. 6FT OVER THE CURB. THE CAR MOVED SO QUICKLY AND SO SUDDENLY THE DRIVER PULLING IN BEHIND ME FOR AN INSTANT DIDN'T KNOW WHERE I HAD GONE. THAT THIS HAPPENED IN A PARKING SPOT AND NOT ON THE ROAD AT A STOP LIGHT OR A CHILDREN CROSSING IS A MIRACLE. THIS AUTOMOBILE WAS PURCHASED NEW AND HAS APPROX 8000 MILES. *TR
Aug 25, 2014
SERVICE BRAKES,ENGINE
1 complaint
THE CAR HAS BEEN TAKEN BACK 3X IN THE PAST 3 MONTHS FOR THE SAME ISSUE THE CAR TURNS OFF BY ITSELF WHEN STOPPED. BMW DEALERSHIP COULD NOT FIND ANY MECHANICAL PROBLEMS OR REASONS FOR ENGINE SHUTTING OFF.. THEY SHUT OFF THE FEATURE AND THE CAR CONTINUES TO SHUT OFF... ON THE MORNING OF JULY 3, 2014, AS I WAS COMING TO A RED LIGHT THE BRAKE PEDALS GOT VERY HARD AND I HAD TO PUSH THE PEDALS ALL THE WAY TO THE FLOOR FOR THE CAR TO STOP COMPLETELY. THE CAR IS CURRENTLY IN THE SHOP BEING CHECKED OUT. I CALLED BMW TO FIND OUT WHAT CAN BE DONE, I DONT FEEL SAFE IN THIS CAR ANYMORE. *JS
Jul 07, 2014
UNKNOWN OR OTHER,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
THE BMW 328 2013 HAS A TECH DESIGN FLAW WHICH WILL LEAD TO A POSSIBLE FATAL ACCIDENT. THE SCREEN WHICH SHOWS TELEPHONE NUMBERS OR RADIO OR NAVIGATION DIRECTIONS IS PLACED IN SUCH A POSITION THAT THE DRIVER CANNOT READ THE SCRIPT ON THE SECONDARY AND TERTIARY WORDS WHEN THE VEHICLE IS TRAVELING IN SUNLIGHT WE LIVE IN FLORIDA AND WHERE THE SUN IS BRIGHT AND IF YOU ARE DRIVING AND WANT TO MAKE A PHONE CALL WITHOUT HOLDING A CELL PHONE YOU CAN HAVE AN ACCIDENT SINCE YOU CANNOT SEE THE WORDS OR ICONS THAT ARE FLASHED ON THE SCREEN. THE SCREEN WASHES OUT THE SAME AS AN IPHONE WHEN IT IS IN THE SUNLIGHT THE PLACEMENT OF THE SCREEN IN THE 2013 BMW 328 IS A HAZARD AND IF NOT CHANGED TO A SHADED POSITION ON THE DASH WILL LEAD TO MANY UNFORESEEN ACCIDENTS THERE SHOULD BE A RECALL ON THIS MODEL TO HAVE THIS CORRECTED. *TR
Jul 25, 2013
ENGINE AND ENGINE COOLING,SERVICE BRAKES
1 complaint
ROUGHLY TWO MONTHS AFTER TAKING POSSESSION OF MY NEW BMW 328I, I WAS DRIVING ON THE FREEWAY WHEN MY CAR SUDDENLY AND WITHOUT WARNING LOST ALL BRAKING ABILITY. THE BRAKE PEDAL WAS HARD AS A ROCK. FORTUNATELY, I AVOIDED AN ACCIDENT BY COASTING OFF OF THE FREEWAY AND INTO A HOTEL PARKING LOT. MY CAR WAS TAKEN BY TOW TRUCK TO A SERVICE DEPARTMENT AT BMW, WHERE IT REMAINS TO THIS DAY. MY SERVICE ADVISOR INITIALLY INFORMED ME THAT ONLY THE VACUUM PUMP NEEDED TO BE REPLACED. A WEEK LATER, HOWEVER, I AM TOLD THAT THE INTAKE CAMSHAFT MUST ALSO BE REPLACED BECAUSE IT IS BADLY DAMAGED. *TR
Jul 18, 2013
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
WHILE SLOWLY COMING TO A STOP, THE BRAKE PEDAL BECAME HARD YET THE CAR WOULD NOT STOP AND SEEMED TO GLIDE FOR 10-15 FEET BEFORE FINALLY STOPPING AT WHICH POINT THE ENGINE REVVED TO 6000 RPM, BUT DID NOT ACCELERATE. THE PEDAL BECAME SO HARD THAT I COULD NOT PRESS ANY HARDER, YET WAS STILL SLOWLY MOVING. TURNED THE CAR OFF AND RESTARTED THE CAR AND DROVE TO THE DEALER. THE DEALER COULD NOT FIND ANYTHING WRONG. ON 7/15/2013 THE EXACT SAME THING HAPPENED AGAIN AS I WAS PRESSING THE BRAKE PEDAL I COULD FEEL THE CAR CONTINUING TO MOVE FORWARD AND THE BRAKE PEDAL BECAME VERY HARD YET STILL DID NOT STOP THE CAR. AS SOON AS THE CAR FINALLY STOPPED THE ENGINE REVVED TO 3500 RPM, AT WHICH TIME I SHUT IT OFF. CAR IS BACK AT THE DEALER AND BMWNA HAS BEEN NOTIFIED OF BOTH EPISODES. *TR
Jul 15, 2013
ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE
1 complaint
I WAS REARENDED, ON THE FREEWAY, ON THE PASSENGER SIDE, BY AN SUV GOING ABOUT 40MPH, I SLAMMED IN TO ANOTHER SUV IN FRONT OF ME. MY VEHICLE IS TOTALED. THE DISPLAY INDICATED THAT THERE WAS AN AIRBAG DEPLOY ERROR. ALSO, THE REASON MY CAR WAS TOTALED WAS BECAUSE ALL OF THE ELECTRICAL WIRES FOR THE COMPUTER SYSTEM ARE BEHIND THE REAR TAIL LIGHT, AND THEY WERE MELTED AFTER IMPACT. THIS IS CONCERNING BECAUSE THIS IS ALSO WHERE THE FUEL TANK IS. LUCKILY, I WALKED AWAY WITH A SORE NECK AND FEW BRUISES, BUT IT IS CONCERNING THAT THE AIRBAGS DID NOT DEPLOY, WHEN THEY WERE CLEARLY SUPPOSE TO. I HAD THE CAR FOR LESS THAN 2 MONTHS PRIOR TO THE ACCIDENT, AND BOUGHT IT BRAND NEW. *TR
May 22, 2013
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
HEARD NOISE AND THE CAR STARTING SHAKING AND THEN CAR DIED ON ME AND SERVICE ON MIDDLE OF NOWHERE AND I STARTS THE CAR BACK BUT IT GOT STALLED MANY TIMES AND IT WAS SHIFTING THE GEAR TO NEUTRAL IT WAS A BAD EXPERIENCE I COULD HAD AN ACCIDENT BRAND NEW BMW. *TR
Feb 27, 2013
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
THE SUBJECT VEHICLE ACCELERATED UNEXPECTEDLY WHEN THE CAR WAS SLOWLY TURNING INTO A PARKING SPACE IN A PARKING LOT. THE DRIVER HAD TO SUDDENLY PRESS VERY HARD ON THE BRAKE IN ORDER TO STOP THE CAR. *TR
Jan 27, 2013
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
AS MY WIFE OPEN THE DOOR AND SITS , SHE PULLED THE DOOR TO CLOSE BUT IT WONT LOCK UP TRY SEVERAL TIMES TO DO IT WITH THE REMOTE BUT WONT LOCK UP. AFRAID TO DRIVE CAR!!! *TR
Dec 25, 2012
Frequently Asked Questions
How many problems does the 2013 BMW 328i have?
The 2013 BMW 328i currently has 284 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 BMW 328i?
The most common problems reported for the 2013 BMW 328i are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 BMW 328i problem data come from?
All problem and complaint data for the 2013 BMW 328i comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - BMW 328i
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2012 Problems
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