2011 BUICK Enclave Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
210
Complaints Reported
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Complaints by Component
STEERING
31 complaints
At low speed all power steering is lost. Almost ran into a parked car. When pulling from a driveway onto the roadway almost hit another car head on. My wife will no longer drive the car because of this.
Aug 22, 2022
2011 BUICK ENCLAVE MAKES A WHINING NOISE WHEN ACCELERATING, TURNING AND SLOWING DOWN. DEALERSHIP INFORMED ME THAT CAR IS "COLD" AND NEEDS WARMING UP BECAUSE TEMPERATURE HAS CHANGED. HOWEVER, MY CAR WAS MAKING THIS NOISE JUST NOT AS BAD DURING THE SUMMER. I ASKED IF IT WAS THE POWER STEERING PUMP OR IF I NEEDED FLUID. THEY INFORMED ME THEY CAPPED OFF THE FLUID DURING EACH OF MY SERVICE VISITS BUT THE NOISE IS STILL THERE. NOW I'M GOING TO HAVE TO TAKE IT SOMEWHERE ELSE FOR A SECOND OPINION AFTER READING OTHER PEOPLE'S ISSUES WITH THEIR ENCLAVE. MY ISSUE IS ALWAYS DURING START UP, TURNING AND STOPPING WHICH IS A HUGE PROBLEM. IT HAS BEEN ESCALATING FOR THE PAST FEW MONTHS. IT'S WORST NOW.
Nov 04, 2019
I WAS DRIVING YESTERDAY AND STOPPED AT A STOP SIGN. I STARTED TO PULL OUT FROM THE STOP SIGN MAKING A RIGHT HAND TURN AND LOST ALL POWER STEERING AND AC SHUT DOWN. I WAS ABLE TO GET THE TURN BY PULLING HARD AND THEN IT STARTING WORKING RIGHT AGAIN. VERY UPSETTING. TOOK CAR TO BOKMANS IN OLEAN, NY. I AM AFRAID TO DRIVE IT NOW.
Jul 18, 2019
AT SLOWER SPEEDS WHILE NOT ACCELERATING OR ON UNEVEN SURFACE, THE POWER STEERING FAILS REVERTING TO MANUAL STEERING. MAKES IT DIFFICULT TO TURN THE STEERING WHEEL. THERE IS NO WARNING WHEN IT'S GOING TO HAPPEN
Jun 17, 2019
THE POWER STEERING PUMP FAILED. THIS FAILURE CAUSED THE STEERING TO TIGHTEN AT SLOW SPEEDS MAKING THE CAR EXTREMELY DIFFICULT TO CONTROL AND SAFETY HAZARD. WHEN TAKEN TO THE DEALER, I WAS TOLD THAT POWER STEERING PRESSURE INLET HOSE AND POWER STEERING GEAR ASSEMBLY NEEDED REPAIR. AN INDEPENDENT MECHANIC TOLD ME THAT THE ADDITIONAL REPAIRS WERE THE RESULT OF THE FAILED PUMP. GM IS DENYING COVERAGE OF THE ADDITIONAL REPAIRS UNDER WARRANTY. THE POWER STEERING PUMPS SHOULD BE RECALLED WITH ALL DAMAGED PARTS REPLACED.
Sep 21, 2018
+ 26 more complaints for this component
AIR BAGS
28 complaints
The contact owns a 2011 Buick Enclave. The contact stated while starting the vehicle, the air bag warning light illuminated. The vehicle was taken to an independent mechanic, who related the failure to an unknown recall. The mechanic contacted an unknown dealer and was informed that they could not assist because vehicle had previously been repaired under TSB Number: 15536. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.
Nov 14, 2023
Airbag light keeps coming on and going off
Nov 29, 2022
THE AIRBAG LIGHT STAYS ON.????
Apr 17, 2021
I RECEIVED A CLASS ACTION LAW SUIT CARD, STATING A GM RECALL #14V118, RECALL DATE 3/31/2014 WAS ON MY VEHICLE; I NEVER RECEIVED A RECALL NOTICE ABOUT "GM IGNITION SWITCH ECONOMIC SETTLEMENT CLAIMS CENTER", BUT MY VIN WAS STATED AS EFFECTED. I'M CONCERNED I HAVE AN UNSAFE SITUATION.
Aug 19, 2020
SERVICE AIR BAG/WARNING LIGHT KEEP COMING ON. *TR
May 21, 2020
+ 23 more complaints for this component
POWER TRAIN
25 complaints
I have had my car looked at and my camshaft reductor wheel/valve is broken. This happened very unexpectedly and almost caused a serious accident at highway speeds. I was able to drift the car to the shoulder from the middle lane, but almost was hit by a semi when my car randomly stalled out in the middle of I-5. This is a problem I have sense researched and has happened to many others with the same car and model year.
Jun 17, 2024
While driving at highway speeds, with cruise control set the vehicle started to violently shake almost causing me to lose control of the vehicle. After having the vehicle inspected I was informed that the transmission is known to have an issue with the 3rd and 5th clutch pack causing the vehicle to shake when they are trying to engage. This is no lights on the dash and no other warning signs of said issue. I have an appointment to have the issue resolved which entails to have the transmission either rebuild or replaced.
Jul 09, 2021
TRANSMISSION NEEDED REPLACED AT 160,000, ISSUE BEEN GOIN ON FOR ABOUT 1 YEAR OR 10,000 MILES HAS HAD OIL LEAKS, HAVE HAD TO FILL FUILD UP REGULARLY, SEEMS LIKE ALL OF THESE GM, CHEVY, BUICK AND SATURN'S ALL HAVE HAD THE SAME ISSUE WITH TRANSMISSIONS
Nov 11, 2020
2011 BUICK ENCLAVE "ENGINE HOT A/C OFF" AND THEN "ENGINE OVERHEATED IDLE ENGINE" AND THEN "ENGINE POWER REDUCED" MESSAGES CAME ON IN QUICK SUCCESSION (W/IN LESS THAN 1.5 MILES) AT 10:00 P.M. I WAS DRIVING ON SUBURBAN STREETS WHEN THIS ISSUE OCCURRED. TOOK INTO DEALER FIRST THING THE NEXT MORNING AND WAS TOLD THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. I MENTIONED APRIL 2013 TSB #13079 RELATED TO LEAKING WATER PUMP SHAFT AND WAS TOLD THAT HAD EXPIRED. WATER PUMP WAS SUBJECT OF EXTENDED WARRANTY COVERAGE FOR 2008-2010 ENCLAVES (#13091). WATER PUMP IS COVERED UNDER POWERTRAIN WARRANTY (100,000 MILES OR 5 YEARS -- MY VEHICLE HAS 79,738 MILES AND WARRANTY EXPIRED 10//15). CALLED BUICK CUSTOMER SERVICE TO INQUIRE ABOUT THIS ISSUE. WAS TOLD DEALERSHIP WOULD HAVE TO DETERMINE ANY FINANCIAL ASSISTANCE. I BELIEVE THE EVIDENCE SUGGESTS GM IS AWARE THERE IS A CONTINUING ISSUE WITH THE WATER PUMPS ON BUICK ENCLAVES MADE AFTER 2010 AND THERE SHOULD BE EXTENDED WARRANTY COVERAGE FOR THE FIX ON THESE VEHICLES, AS WELL.
Nov 19, 2015
I OWN A 2011 BUICK ENCLAVE. THE VEHICLE ROLLS BACKWARDS IN DRIVE ON AN INCLINE WHEN I TAKE MY FOOT OF THE ACCELERATOR AND ROLES FORWARD WHEN ON A DECLINE WHEN IN REVERSE. THE VEHICLE WILL CONTINUE TO ROLL UNTIL I APPLY THE BRAKES. I ACTUALLY HAVE TO WORK THE BRAKE AND ACCELERATOR JUST TO CONTROL THE VEHICLE. ESPECIALLY DIFFICULT TO HANDLE WHEN TRYING TO PARK IT IN HILLY SITUATIONS. THE HILL DOES NOT HAVE TO BE STEEP AT ALL FOR THIS TO HAPPEN. BUT, THE STEEPER THE HILL THE MORE DANGEROUS THIS ROLLING CAN BE. I ALMOST ROLLED INTO A FENCE WHILE TRYING TO BACK OUT OF A PARKING SPACE ON AN DECLINE. I'VE HAD NUMEROUS CLOSE CALLS WHEN PARKING OR SOMEONE BEHIND ME IS CLOSE TO MY REAR BUMPER ON AN INCLINE. I TAKEN THE VEHICLE TO THE DEALER SHIP AND THEY SAY THAT JUST THE WAY THE VEHICLE. NO RECALL ON THIS. GM DOES NOT RECOGNIZE THE ROLLING ISSUE AS A HAZARD . MANY COMPLAINTS ON THE INTERNET THOUGH. I JUST THINK THIS IS A HUGE SAFETY ISSUE THAT GM IS IGNORING. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE VEHICLE NEW ON 2011. ....UPDATED 11/02/15*BF
Jul 17, 2015
+ 20 more complaints for this component
STRUCTURE
19 complaints
THE REAR LIFT GATE GAVE OUT AND AND WILL NO LONGER GO UP OR DOWN AUTOMATICALLY OR STAY UP WHEN OPEN, THE DOOR WILL SHUT ON YOU.
Apr 15, 2021
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE DROPPED DOWN AND STRUCK THE CONTACT ON THE HEAD. THE CONTACT WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MARIO D'ADDARIO BUICK GMC (329 BRIDGEPORT AVE, SHELTON, CT 06484, (203) 242-0172) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.
Apr 01, 2019
LIFTGATE WILL NOT STAY OPENED
Jan 14, 2019
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. UPON ATTEMPTING TO OPEN THE REAR LIFTGATE WITH THE KEY FOBIK, THE LIFTGATE OPENED APPROXIMATELY 3/4 AND SLAMMED DOWN ON SEVERAL OCCASIONS. LAWRENCE HALL CHEVROLET BUICK GMC (1385 SOUTH DANVILLE DRIVE, ABILENE, TEXAS 79605, (325) 695-8800) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) IN 2015. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Nov 07, 2018
CAME HOME FROM THE STORE , AS I WAS GETTING GROCERIES OUT OF THE BACK THE TAIL LIFTGATE CAME DOWN AND HIT ME IN THE HEAD. NOW WHEN ITS OPEN IT JUMPS UP AND DOWN.IT HAS A MIND OF ITS OWN. VERY DANGEROUS
May 04, 2018
+ 14 more complaints for this component
ENGINE
16 complaints
While driving at 60 mph around a curve with an incoming semi, the car suddenly lost power and the steering locked up. By the grace of God, we were able to avoid the semi and get it off the road. Had it towed to mechanic who said the engine was blown. Regular maintenance always kept. Just had oil changed two weeks ago. This could have been deadly!!!
Aug 10, 2023
The check engine light comes on and off. The dealer pulled code P0008. Engine position system performance bank. There is a bulletin out for this code, indicating the crankshaft moves and gets out of time. They said the only fix is to replace the crankshaft. The dealer advised replacing the engine, since the cost is about the same, $9,864.21. I have kept up the maintenance on the vehicle, and it has only 132,820 miles.
Aug 29, 2022
The contact owns a 2011 Buick Enclave. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic and was informed that the timing chain needed to be replaced. The vehicle was not repaired. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 123,825.
Feb 16, 2022
I WAS DRIVING ON THE HIGHWAY AROUND 65 MPH AND ALL OF SUDDEN L LOSS ALL ENGINE POWER. I COULD BARELY STEER THE SUV OVER TO THE SIDE OF THE ROAD. ALMOST GOT HIT FROM BEHIND BY ANOTHER DRIVER. HAD THE CAR TOWED TO THE REPAIR SHOP AND THEY SAID THE MOTOR SEIZED UP.
Feb 24, 2020
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE OPERATING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL WINDING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANKSHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. JOHNNY LONDOFF CHEVROLET (1375 DUNN RD, FLORISSANT, MO 63031, (314) 227-1437) WAS CONTACTED AND SCHEDULED A SECOND DIAGNOSTIC APPOINTMENT FOR DECEMBER 5, 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,054.
Dec 04, 2019
+ 11 more complaints for this component
ELECTRICAL SYSTEM
8 complaints
The contact owns a 2011 Buick Enclave. The contact stated that while reversing, the rearview camera failed to make a beeping sound alert for nearby pedestrians. Additionally, the contact stated that the infotainment system and the turn signals sound system had failed to operate while activated. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 180,000. The VIN was unavailable.
Sep 15, 2023
TAKATA RECALL. THE TRUCK SEEMS TO BE MESSING UP I REPLACED BATTERY AND IT WORKED FINE FOR ABOUT 3 WEEKS AND THEN IT STOPPED WORKING AGAIN, I CAN UNPLUG MY BATTERY AND PLUG IT BACK IN AND IT WILL WORK FINE FOR A LITTLE.
Sep 29, 2017
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 25 MPH, THE TRACTION CONTROL OFF WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE VEHICLE WAS TOWED TO GEORGE GEE BUICK GMC (LOCATED AT 21502 E GEORGE GEE AVE, LIBERTY LAKE, WA 99019, (509) 927-1000) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Aug 24, 2017
SITTING IN CAR WITH ENGINE RUNNING AND IN PARK THE DASHBOARD LIGHTS STARTS BLINKING AND THE AUTO DOOR LOCKS STARTS LOCKING AND UNLOCKING BY THEMSELVES. IT DOESN'T HAPPEN ALL THE TIME JUST ONCE IN A WHILE.
Aug 03, 2017
ANOTHER GM IGNITION SWITCH ISSUE. WITH KEY IN IGNITION AND VEHICLE NOT RUNNING, NO CHIME WHEN DOORS ARE OPENED. IF KEY IS REMOVED FROM IGNITION AND THE DRIVER DOOR IS OPENED, THE RADIO WILL NOT TURN OFF. OBVIOUSLY, THE CAR WAS PARKED AND IN PARK WHEN THIS HAPPENED.
Mar 16, 2016
+ 3 more complaints for this component
VEHICLE SPEED CONTROL
5 complaints
THIS PARTICULAR PROBLEM IS WITH THE CRUISE CONTROL MECHANISM AND IT'S ABILITY TO MANAGE THE COMMAND WHICH IS GIVEN. THE 1ST OCCURRENCE HAPPENED IN 01/2014, ON THE 1ST DRIVE OF THE DAY. TEMPERATURE WAS 44, SUNNY AND ROADS WERE DRY. I LOCKED IN THE CRUISE CONTROL AT 55 MPH AND WHEN I WENT TO DECREASE THE SPEED AND LOCK IT IN AT 45 MPH, THE CARS SPEED INCREASED 10 MPH AFTER ONE PRESS OF THE CRUISE CONTROL BUTTON. THE CAR QUICKLY INCREASED ITS SPEED UNTIL I REALIZED WHAT WAS HAPPENING AND PRESSED THE BRAKE. THE FOLLOWING WEEK IT HAPPENED 2 OTHER TIMES AT DIFFERENT SPEEDS (50 MPH AND 40 MPH). IN THE FIRST INSTANCE THE CRUISE WAS SET AT 40 MPH AND I WANTED TO INCREASE IT TO 55 MPH. AFTER ONLY PRESSING THE BUTTON TWICE, IT JUMPED 15 MPH DISPLAYING A CRUISE SPEED OF 65 MPH. IN THE 2ND INSTANCE, I WAS DECREASING SPEED FROM 55 MPH DOWN TO MATCH TRAFFIC (NO SPECIFIC SPEED WAS INTENDED) AND IT INCREASED THE SPEED 10 MPH AFTER THE 4TH OR 5TH PRESS OF THE CRUISE CONTROL BUTTON. I HAVE ACTUALLY WITNESSED THE SPEED CHANGE ON THE DISPLAY AND ADD 5, 10 OUR 15 MPH QUITE A FEW TIMES NOW. EACH TIME THE CAR WILL INCREASE ITS SPEED AFTER A FEW SECONDS DELAY. THERE HAS ALSO BEEN MULTIPLE INCIDENTS WHERE I WAS TRYING TO INCREASE SPEED AND IT ACTUALLY DECREASED SPEED. AFTER MULTIPLE INSTANCES, I BROUGHT THE CAR TO THE GM DEALERSHIP IN CARSON CITY, NV AND EXPRESSED MY CONCERN. THEY SAID THEY COULD DO NOTHING AS THEY COULDN'T DUPLICATE THE PROBLEM. THOUGH THIS HAPPENS QUITE FREQUENTLY, IT DOES NOT DO IT EVERY TIME. IT MUST BE NOTED THAT IT DOES NOT HAPPEN AT A PARTICULAR SPEED, AND HAPPENS BOTH ON INCREASING AS WELL AS DECREASING YOUR SPEED. THANK YOU FOR YOUR TIME AND CONSIDERATION ON THIS MATTER. *TR
Aug 09, 2014
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE AT A STOP SIGN, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE AND CRASHED INTO THE SIDE OF A HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT T WAS NOT FILED. THERE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Oct 01, 2013
SLOWING DOWN TO STOP FOR RED LIGHT THE CAR SPEEDED UP BY ITSELF. I HAD TO PRESS VERY HARD ON THE BRAKES TO STOP THE CAR . *TR
Dec 07, 2011
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL GOT STUCK IN A PARTIALLY DEPRESSED POSITION AND THE BRAKES WOULD NOT STOP THE VEHICLE WHEN ENGAGED. THE VEHICLE WAS PLACED INTO NEUTRAL BEFORE CRASHING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE, BUT THE PHYSICAL DAMAGES WERE REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 2,700.
Jul 18, 2011
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE WOULD FLUCTUATE BETWEEN DRIVING 5 MPH FASTER OR 4 MPH SLOWER THAN THE INTENDED SPEED. WHILE DRIVING UPHILL, THE VEHICLE WOULD DRIVE APPROXIMATELY 4 MPH SLOWER THAN THE INTENDED SPEED. WHILE DRIVING DOWNHILL, THE VEHICLE WOULD DRIVE APPROXIMATELY 5 MPH FASTER THAN THE INTENDED SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 750. THE VIN WAS UNAVAILABLE.
Jun 27, 2011
UNKNOWN OR OTHER
4 complaints
Ignition not acting like it’s in the right spot like not starting when turning key it moves like it’s loose and turned off while driving. Thankfully was driving very slow and coasted to the side of road when it died at first acted like it was going to start again but it did just drive back home. Just bought suv from mother in law and already replaced alternator last week
Sep 27, 2024
The power lift trunk closes unexpectedly. It has been doing it a few times and it is very dangerous as it does not stop when something stops it. It closed on my head and pushed me inside the vehicle - it injured my head with the impact drawing blood. It is scary how dangerous this is!!
Aug 02, 2021
ON 3 OCCASIONS, WHILE THE CAR WAS DRIVEN, THE CAR STOPPED WITHOUT WARNING. ON ALL THREE OCCASION, THE CAR WILL NOT START. THE FIRST TIME THIS OCCURRED, I TOOK THE CAR TO THE DEALERSHIP, CARL BLACK ROSWELL. THEY REPLACED THE STARTER AND REPLACED ALL THE FUEL INJECTOR. 2-3 DAYS AFTER THE CAR WAS PICKED UP, THE CAR STOPPED AGAIN WHILE MY WIFE WAS DRIVING OUR KIDS TO SCHOOL AND THE CAR WOULDN'T START. THE CAR WAS TOWED TO THE DEALERSHIP AGAIN. THIS TIME, THEY SAID THEY REPLACED THE FUSE BLOCK. A FEW DAYS AFTER I PICKED UP THE CAR FROM THE DEALERSHIP, THE CAR STOPPED AGAIN WHILE IT WAS DRIVEN AND THE CAR WOULDN'T START AFTER IT STOPPED. THE CAR AGAIN WAS TOWED TO THE SAME DEALER. THEY THEN SAID THEY FIXED THE GROUND WIRE. THEY SAID THEY COULD NOT GUARANTEE ME THAT THE ISSUE WILL NOT RE-OCCUR. I WAS CONCERNED FOR THE SAFETY OF MY WIFE AND KIDS SINCE MY WIFE USES THE CAR TO DROP OFF AND PICK UP MY KIDS TO/FROM SCHOOL. I CONTACTED GM (THROUGH EMAIL TO THE CEO, MARY). GM REACHED OUT TO ME AND THEIR CLAIMS DEPARTMENT CONTACTED THE DEALERSHIP. GM INDICATED THAT THEY HAD APPROVED ALL THE 3 REPAIRS (INCLUDING THE 2 REPAIRS THAT DID NOT FIX THE ISSUE) AND ASKED ME THAT THERE WAS NOTHING ELSE THEY COULD DO. I ASKED FOR A GUARANTEE THE ISSUE WILL NOT RE-OCCUR AND GM SAID THEY COULD NOT GUARANTEE ME THAT THE ISSUE WILL NOT REOCCUR. I THEN REACHED OUT TO GM'S CEO VIA EMAIL AGAIN AND ASKED FOR A GUARANTEE OR REPLACEMENT OF THE CAR WITH A CERTIFIED USED BUICK ENCLAVE OR NEW BUICK ENCLAVE. ITS BEEN OVER A WEEK AND I HAVE RECEIVED NO RESPONSE. I HAVE BEEN RENTING A CAR FOR MY WIFE TO TAKE THE KIDS TO SCHOOL FOR ALMOST A MONTH AND IT HAS COST ME ABOUT $800 TO DATE AND I AM STILL RENTING THE CAR. THE BUICK ENCLAVE IS STILL AT THE DEALERSHIP AT THE CURRENT TIME. THE DATES THE 3 INCIDENCES OCCURRED(I.E. CAR STOPPED):2/11/2019, 2/22/2019 & 3/18/2019. I ATTACHED INVOICES FOR 1ST TWO INCIDENCES.
Apr 17, 2019
(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER IT CHANGING HIS CLOTHES; AND (3) FUEL TANK WILL NOT ALLOW GAS TO PUMP (SPENT UP TO 10 MINUTES TRYING TO PUMP GAS AND GOT NOT EVEN 1 GALLON (VIDEO AVAILABLE). HUSBAND FIXED HATCH. ALL WERE REPORTED TO LOCAL DEALER IN PERSON AND EXCUSES ONLY THING GIVEN; DID NOT OFFER TO LOOK INTO ANYTHING FURTHER UNLESS I PAID REGULAR CHARGES AND WANTED TO SHOW ME "TRICKS" THEY USE FOR PUMPING GAS BECAUSE IT HAPPENS TO PERSON HELPING ME AT DEALER WITH HIS BUICK ALSO. REPORTED TO GM CORPORATE VIA WEBSITE AND NOTHING DONE (CLOSED MY FILE AS "UNSATISFIED"). THIS WAS ALL BEFORE RECALL ON HATCH WAS ISSUED (WHICH BUICK STILL HAS NOT FIGURED OUT A FIX FOR IT). LETTER SENT TO GMC LEGAL DEPARTMENT WITH NO RESPONSE. TOO MANY SAFETY ISSUES WITH THIS CAR. CANNOT BE TRUSTED, ESPECIALLY AFTER YOU TELL THE MANUFACTURER OF PROBLEMS AND THEY DO NOTHING. THEY OWE FOR THE HATCH FIX AND ALSO FOR PERSONAL INJURIES. THEY SHOULD BE FORCED TO BUY THIS CAR BACK SINCE THEY CANNOT WARN OF DESIGN DEFECTS AND PUT THEIR CUSTOMERS AT RISK.
Sep 01, 2015
TIRES
4 complaints
The contact owns a 2011 Buick Enclave equipped with Sentury Tires, Tire Line: National Commando HTS, Tire Size: 255/55/R20, DOT Number: [XXX] . The contact had received notification of NHTSA Campaign Number: 23T009000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side tire was frequently flat. The contact stated that air was added to the tire several times; however, the failure recurred. The local dealer was contacted, but no assistance was provided. The tire was not replaced. The tire was a replacement tire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The tire failure mileage was unknown. The vehicle failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 18, 2024
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE EQUIPPED WITH GOODYEAR TPCSPEC1263MF (NA) TIRES, SIZE: P255/60R19. WHILE DRIVING 25 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED, WHICH INDICATED THAT THE DRIVER SIDE TIRE PRESSURE WAS LOW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER SIDE TIRE WAS PUMPED WITH AIR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE FAILURE MILEAGE WAS 160,000 AND THE TIRE FAILURE MILEAGE WAS 15,000.
Apr 25, 2016
PURCHASED A 2011 BUICK ENCLAVE WITH MICHELIN LATITUDE TOUR P255/60R19 108S, 2 MONTHS AFTER PURCHASE WARNING LIGHT COMES ON ABOUT TIRE PRESSURE BEING LOW. TIRES WERE INSPECTED AND ALL 4 TIRES WERE NOTED TO HAVE SEVERE SIDEWALL CRACKING.. AFTER SEARCHING FOUND THESES TIRES HAD A RECALL IN 2013 FOR THE SAME REASONS BUT MICHELIN STATES THESE TIRES WERE PRODUCED BEFORE THEN AND IS NOT COVERED UNDER THE RECALL. WAS TOLD BY MICHELIN TIRE DEALER THESE TIRES WERE UNSAFE AND HAD TO BE REPLACED BUT MICHELIN REFUSES TO COVER THE COST
Jun 01, 2015
MY VEHICLE WAS ORIGINALLY EQUIPPED WITH MICHELIN LATITUDE TOUR 255/60R19 TIRES. AT JUST OVER 16,000 MILES I NOTICED CRACKS IN THE SIDEWALLS. AT 20,000 MILES A REPRESENTATIVE FROM MICHELIN ASSURED ME THAT IT WAS NOT A CONCERN. AT 22,000 MILES I PRESENTED THE VEHICLE TO THE SELLING DEALER AND WAS PROVIDED WITH A SERVICE BULLETIN WHICH STATED THAT THE STANCE OF THE MANUFACTURER WAS THAT THE CONDITION WAS ONLY INCIDENTAL ENVIRONMENTAL DAMAGE AND POSED NO SAFETY CONCERN. SINCE THAT TIME, I HAVE CONTACTED BOTH THE TIRE AND VEHICLE MANUFACTURERS WITH NO RESOLUTION. I CAN PROVIDE CASE NUMBERS AND EMAILS. THE TIRE MANUFACTURER HAS ISSUED A RECALL FOR THIS MODEL TIRE BUT THEY TELL ME THAT THE NUMERICAL RUN OF MY TIRES IS NOT INCLUDED. POSSIBLY THE SCOPE OF THE RECALL IS TOO NARROW. MY CONTENTION IS THAT THIS IS A DEFECTIVE PRODUCT AND A MAJOR SAFETY CONCERN FOR MYSELF, MY FAMILY, AND OTHER MOTORISTS. BECAUSE THE CONDITION HAS WORSENED SO MUCH IN SO FEW MILES, I FEEL THAT MICHELIN AND GENERAL MOTORS NEED TO ADDRESS THE PROBLEM IMMEDIATELY. THE TIRES SHOULD BE REPLACED UNDER WARRANTY, NOT AT THE PRO-RATE POLICY NOW IN PLACE. ANY ASSISTANCE WITH THIS SITUATION WOULD BE GREATLY APPRECIATED THANK YOU *TR
Sep 11, 2013
FUEL/PROPULSION SYSTEM
4 complaints
TIMING BELT ISSUES AT 140000 MILES SHOULD COVERED SINCE IT'S A KNOWN PROBLEM
Sep 13, 2019
FUEL INDICATOR IS ALL OVER THE PLACE. DROP TO ZERO AND TO HALF AND FULL AND BACK TO ZERO.
Jan 17, 2018
ON MULTIPLE OCCURRENCES, THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL IN THE TANK. IT SHOWS FAR LESS. SOMETIMES BY TURNING ON AND OFF THE CAR, IT WILL RESET. OTHER TIMES IT WILL TAKE A DAY TO REFLECT THE RIGHT AMOUNT. SINCE THERE IS A RECALL FOR THIS IN VEHICLES MANUFACTURED FROM 2013-2014, IT SEEMS LIKELY THAT THIS, TOO, IS A DEFECT.
Sep 20, 2015
INACCURATE FUEL GAUGE READING OF MY 2011 BUICK ENCLAVE. HAS BEEN HAPPENING FOR THE LAST MONTH AND A HALF. I FILL MY TANK UP AND IT STILL READS THAT THE TANK HASN'T BEEN FILLED, ALSO INDICATES THAT I ONLY HAVE SAY 60 MILES WHEN AFTER A FILL UP IT SHOULD READ A RANGE OF AT LEAST 300 MILES. *TR
Apr 15, 2015
SEATS
3 complaints
Driver's seat plastic frame components came apart from one another on left side. This area contains electric seat wiring and motors and connectors. Parts of plastic connectors have broken and seat must be held together with strapping tape. This was (several years ago) "repaired" twice under warranty but continues to fail. I fear the electrical components within the seat frame are at risk. The right passenger front seat is showing similar signs of coming apart.
Jan 06, 2022
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE MOLDING COVER FOR THE DRIVER'S SIDE SEAT CONTROLS FAILED. THE CONTACT STATED THE SEAT DID NOT STOP OPERATING, BUT THE WIRES FOR THE CONTROLS WERE EXPOSED HAPHAZARDLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE PART WAS REPLACED. THE DEALER STATED THAT THE CONTROLS WOULD HAVE FAILED IF THEY WERE NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 20,000.
Feb 19, 2013
*PURCHASED NEW IN AUGUST 2010, REPORTED BACK TO DEALERSHIP THERE WAS MOVEMENT IN SEAT BACK/BOTTOM OR BOTH. HAVE RETURNED AND COMMUNICATED WITH SELLING DEALERSHIP AND GENERAL MOTORS (SERVICE REQUEST #71-929161000) ON THIS ONGOING PROBLEM AS MOVEMENT STILL EXISTS IN SEAT. ATTEMPTED TO REPAIR SEAT THREE TIMES AND FAILED. PROBLEM IS STILL EXISTS AND GM HEADQUARTERS IN DETROIT IS STANDING BY THEIR FIELD SERVICE REP AND THE DEALSHIP SAYING THERE IS NO PROBLEM IN THEIR VIEW. HAVING SAID THIS, NO ONE HAS SEEN THE VEHICLE TO EXAMINE IF IN FACT REPAIRS WERE SUCCESSFUL AFTER THEIR LAST ATTEMPT AT REPLACING PARTS ON THE SEAT FRAME. NO REPRESENTATIVE FROM , GM FIELD SERVICE MANAGER OR ANYONE ELSE REPRESENTING GM. SO, I DONT KNOW HOW THEY CAN SAY THE PROBLEM IS FIXED IF THEY ARE STILL RECEIVING COMPLAINTS AND HAVE NOT EXAMINED THE SEAT FOR WARRANTS OF THIS COMPLAINT. ADDITIONALLY I HAVE TAKEN THIS VEHICLE TO A PRIVATELY OWNED AUTO SERVICE CENTER: I AM THANKFUL TO NOT ONLY PROVIDED GREAT SERVICE BUT HAS ALSO DETECTED THE ROOT PROBLEM IN THE SEAT AND PROVIDED THEIR OPTION ON WHAT SHOULD BE DONE TO REMEDY THIS PROBLEM - REPLACE THE SEAT. WHEN I PROVIDED THIS INFORMATION TO GM HEADQUARTERS, THEY REVIEWED THE INFORMATION AND CAME BACK WITH THE SAME REPEATED RESPONSE INDICATING THAT ALTHOUGH THEY UNDERSTAND I AM NOT SATISFIED WITH THEIR RESPONSE, THEY HAVE NOTHING MORE TO ADD IN TERMS OF CORRECTING THIS PROBLEM I HAVE EXPERIENCED SINCE I PURCHASED THIS VEHICLE FROM THE DEALERSHIP. I AM CONCERNED AS TO THE SEAT PROVIDING STABILITY WHEN STOPPING IN AN EMERGENCY WHEN NEEDED MOST IN ADDITION TO THE SEAT WEARING OUT WELL BEFORE ITS TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Sep 27, 2011
POWER TRAIN,ENGINE
3 complaints
CODES P0017 AND P0008 CAMSHAFT POSITION SENSOR AND CRANKSHAFT POSITION KEEPS COMING ON DRIVING AND PARKED RUNNING. EVEN AFTER REPLACING THE SENSOR.
Nov 19, 2020
HELLO - I AM WRITING AS A CONCERNED CONSUMER. I CURRENTLY OWN A 2011 BUICK ENCLAVE. TWO WEEKS AGO, WHILE DRIVING THIS VEHICLE IT STARTED MAKING A VERY LOUD KNOCKING NOISE. THE CAR THEN COMPLETELY SHUT OFF AND BECAME INOPERABLE WHILE DRIVING DOWN A HILL. WITH LOSS OF POWER STEERING AND THE INABILITY TO RESTART THE ENGINE IT BECAME A DANGEROUS SITUATION TRYING TO GET THE VEHICLE STOPPED AND SAFELY OFF THE ROAD. THE VEHICLE WAS TAKEN TO A GARAGE AND IT WAS DETERMINED THAT THE ISSUE WAS A BROKEN TIMING CHAIN. THIS REPAIR REQUIRED THE REMOVAL OF THE ENGINE TO REPLACE THE TIMING CHAIN. RESEARCH INTO BUICK HAS SHOWN THAT THERE IS A BULLETIN OUT FOR THIS VERY ISSUE BUT ONLY FOR THE 2009 MODEL YEAR. MY 2011 WAS MANUFACTURED IN 2010. FOR THIS VERY ISSUE, BUICK HAS EXTENDED THE MANUFACTURES WARRANTY TO 120K OR 7YRS. RESEARCH SHOWS THAT THIS TIMING CHAIN ISSUE IS NOT EXCLUSIVE TO THE 2009 AS OWNERS OF OTHER MODEL YEARS ARE EXPRESSING THE SAME CONCERNS. I AM WRITING TO FILE A FORMAL COMPLAINT, AS THIS IS A SAFETY ISSUE THAT BUICK REFUSES TO ACKNOWLEDGE. THE FAILURE OF THIS TIMING CHAIN LEAD TO A SITUATION THAT COULD HAVE CAUSED A WRECK AND POSSIBLE INJURY. I HAVE CONTACTED BUICK SEVERAL TIMES AND THEY REFUSE TO PROVIDE FINANCIAL COMPENSATION FOR THE REPAIRS AND REFUSE TO INVESTIGATE THIS FURTHER. THEIR RESPONSE IS SIMPLY, THERE IS NO BULLETIN SO THERE IS NOTHING THAT CAN BE DONE FOR ME.
Mar 05, 2019
CAR RPM IS INCREASING AND LOWERING DURING DRIVING LIKE THE TRANMISSIO. IS PREPARING TO CHANGE GEARS CAUSING CAR TO LOSE POWER IN THE MIDDLE OF DRIVING SCARING ME DURING DRIVING. CAR IS IN MOTION
Jun 14, 2018
SERVICE BRAKES
2 complaints
THE BRAKE SLIDE IS ALUMINUM BLOCKS WITH STAINLESS STEEL PINS. THIS IS IMPROPER DESIGN SINCE A CATALYST ACTION CORRODES THE ALUMINUM CAUSING ALUMINUM OXIDE TO FREEZE THE PINS MAKING THE BRAKES TO SEIZE AGAINST THE ROTOR. THIS BURNS THE PADS AND CAUSED BREAKING AWAY OF PAD MATERIAL. I HAVE ONLY 28000 MILES AND THE BRAKES ARE GONE. ALSO RESULTS IN LOW FUEL MILAGE. POSSIBLE CAUSE OF HIGHWAY ACCIDENT SUCH AS HAPPENED IN SPRING KILLING A WOMAN ON I-65 SOUTH OF INDIANAPOLIS. I WAS FORTUNATE NO PERSONAL ACCIDENT OCCURRED. WROTE GM AND WAS BRUSHED OFF. VEHICLE USED ONLY ON TRIPS WITH MOSTLY HIGHWAY MILES. BUT BRAKES ARE GONE SO REPLACED BUT WILL NOT FIX GM PROBLEM. BLACK AND POLISHED LIKE BLACK ONYX STONE.
Sep 18, 2020
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE HAVING A ROUTINE MAINTENANCE, THE DEALER INFORMED THE CONTACT THAT THE REAR BRAKES WERE WORN OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Jul 25, 2014
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
I PURCHASED THE VEHICLE ON 11/4/19. THE DEALERSHIP, SALESMAN OR SERVICE DEPARTMENT. DIDN'T INFORM ME OR PUT IT IN WRITING THAT THE CRANKSHAFT SENSOR WAS FAULTY ON THE VEHICLE. JOHN EAGLE ACURA DIDN'T CONSIDER SAFETY FIRST. ON 11/7/19 AT 48,076 MILES THE VEHICLE WON'T CRANK. IT WAS COLD AND RAINY SO I DIDN'T DRIVE THE VEHICLE. ON 11/17/19 I DROVE THE VEHICLE TO CHURCH AT 48,124 MILES. WHEN I GOT OUT OF CHURCH IT WON'T CRANK. I CALLED THE DEALERSHIP ON 11/18/19 AND TOLD THEM ABOUT THE VEHICLE. THEY TOLD ME TO BRING IT IN. I BROUGHT IT IN ON 11/19/19 AT 3P.M. I ASKED THE SERVICE DEPARTMENT WHAT WAS THE PROBLEM BECAUSE THE VEHICLE WON'T CRANK. THEY TOLD ME THAT IT IS THE CRANKSHAFT SENSOR. I TOLD THE SALESMAN THAT YOU KNEW IT WAS THE CRANKSHAFT SENSOR AND YOU PUT MY SAFETY AT RISK. BECAUSE YOU AND THE SERVICE DEPARTMENT AND DEALERSHIP KNEW THAT THE CRANKSHAFT SENSOR WAS FAULTY AND MY SAFETY WAS AT RISK. HE SAID TO ME AND MY HUSBAND THAT HE KNEW AND SAID THAT HE SHOULD HAVE GIVEN ME A LOANER CAR. BUT HE NEVER TOLD ME ABOUT IT.
Nov 19, 2019
TAKATA RECALL HAD STOP AT A STORE GOT BACK IN CAR PUT CAR IN DRIVE PULL OUT CAR MADE LIKE A DOOR BELL SOUND PADLEL TO FLOOR NO SPEED CAR WAS NOT MOVING TRACTION LIGHT CAME ON STABLEBILTY TRACTIONL LIGHT PARK UNABLE IIGHTON ENEINGEL LIGHT ON DID NOT GO OUTIN THE FIRST TIME IN MOTIOM ON CITY STREET SECOND TIME ON HIGHWAY TURNING06 T TA T
Aug 15, 2016
EXTERIOR LIGHTING
2 complaints
DAY TIME RUNNING LIGHTS. LEFT AND RIGHT SIDE LIGHTS GO OUT FOR NO APPARENT REASON. HAD TWO SIDE REPLACE THE THE OTHER SIDE NOT UNDER WARRANTY. LIGHTS COME ON FOR SEVERAL DAYS, THEN WILL GO OUT FOR NO APPARENT REASON SOMETIMES WHILE RUNNING SOMETIMES NOT. HAS HAPPEND ON AND OFF SINCE 2014.
Feb 15, 2019
HID LIGHTS TURN OFF AFTER OUR 2011 BUICK ENCLAVE IS DRIVEN AFTER 30 SECONDS. HEADLIGHTS COME ON WHEN VEHICLE IS FIRST STARTED AT 4:30 A.M. AND TURNS OFF AS INDICATED ABOVE. ISSUE HAS BEEN ADDRESSED BY THE BUICK DEALERSHIP BUT CANNOT DETERMINE THE CAUSE OF THE ISSUE ON THREE VISITS. THERE ARE NO RECALLS FROM THE MANUFACTURER, AS STATED BY THE SERVICE ADVISOR. MANIPULATING THE CONTROLS IS THE ONLY WORKAROUND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 11, 2012
VISIBILITY/WIPER
2 complaints
WINDSHIELD DEFROST BLOWER DOES DOES NOT BLOW ONTO WINDSHIELD, IT BLOWS INTO THE VEHICLE CABIN. WINDOWS NOT DEFROSTING. STATIONARY OR MOVING, MAKES NO DIFFERENCE.
Feb 21, 2018
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 15 MPH, THE WINDSHIELD BEGAN TO FOG UP. THE CONTACT HAD TO PULL OVER REPEATEDLY TO CLEAR THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DEFROSTER FLAPPER VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. LATER, THE AIR TEMPERATURE ON THE DRIVER AND PASSENGER SIDES OF THE VEHICLE VARIED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 47,462.
May 19, 2017
SUSPENSION
2 complaints
VEHICLE WAS TAKEN IN FOR INSPECTION OF STEERING GEAR AND LOW FLUID IN THE RESERVOIR. SEAL ON DRIVER SIDE WAS LEAKING CAUSING FLUID TO COLLECT IN AND AROUND BOOT. THERE IS A TSB / NON MANDATORY RECALL FOR THE POWER STEERING PUMP. THERE SHOULD BE A RECALL ON THE STEERING GEAR ASSEMBLY/ RACK & PINION. IN THE PROCESS OF INSTALLING THE STEERING GEAR THE FRONT STRUTS APPARENTLY LOCKED IN PLACE NOW THEY HAVE TO BE REPLACED. ALL WORK IS BEING REPAIRED AT A DEALERSHIP. FROM WHAT I READ ONLINE THE STEERING GEAR SEEMS TO BE A COMMON PROBLEM WITH THE BUICK ENCLAVE. ANY FEEDBACK WOULD BE WELCOMED.
Mar 06, 2017
TL*THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE COIL SPRING FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE REAR DRIVER'S SIDE COIL SPRING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Feb 11, 2015
VEHICLE SPEED CONTROL,ENGINE
2 complaints
CHECK ENGINE LIGHT CAME ON AND VEHICLE SUDDENLY REDUCED SPEED WHILE DRIVING ON RESIDENTIAL STREET. MESSAGE DISPLAYED ON PANEL, "ENGINE SPEED IS REDUCED." IN A SEPARATE ISSUE, WE WERE ADVISED BY THE DEALERSHIP TO KEEP DRIVING THE VEHICLE EVEN IF THE CHECK ENGINE LIGHT APPEARS TO EMPTY OUT THE FUEL. THE DEALERSHIP BELIEVES THE FUEL IS BAD. THIS MAY BE RELATED TO THE FIRST ISSUE, BUT I AM UNSURE. *TR
Mar 28, 2015
I WAS DRIVING ON A 2 LANE ROAD IN A 55MPH ZONE, AT 40MPH ACCELERATED TO PASS A VEHICLE AND ACCELERATOR PEDAL TOOK OVER AND ACCELERATED TO 87 MPH AND WOULD NOT RELEASE. BRAKE WAS STIFF AND WOULD NOT SLOW VEHICLE OR RELEASE ACCELERATOR. AFTER 30 SECONDS OF JIGGLING GAS AND BRAKE PEDALS IT CAME BACK UNDER CONTROL AND RELEASED. RPM GAUGE WAS GOING UP AND DOWN AT THIS TIME AS WELL. THIS PROBLEM NEARLY CAUSED A CRASH IF ANOTHER CAR WAS IN THE LANE OR ONCOMING TRAFFIC. *TR
Nov 12, 2014
ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
WHILE DRIVING ON THE I495 BELTWAY IN MD A WARNING CHIME SOUNDED AND THE DRIVER'S DISPLAY STATED THE " SERVICE TRACTION CONTROL, SERVICE STABILITRAK", THEN DISPLAYED "ENGINE POWER REDUCED" . THIS OCCURRED WHILE DRIVING AT 60MPH IN HEAVY TRAFFIC. LOSS OF POWER MADE IT VERY DIFFICULT TO MANEUVER THE VEHICLE FROM THE CENTER HIGHWAY LANES TO THE SHOULDER. LOSS OF POWER NEARLY CAUSED AN ACCIDENT DUE TO CARS TRAVELING AT SPEED FROM BEHIND. WIFE AND TWO YOUNG CHILDREN IN THE CAR AT THE MADE SITUATION EXTREMELY STRESSFUL!! FOLLOWED INSTRUCTIONS IN DRIVER'S OPERATING MANUAL( TURN OFF ENGINE, WAIT 15 SECONDS AND TURN VEHICLE BACK ON TO RESET SYSTEM). THIS PROCESS WORKED BUT WE HAD THE REPEAT THE PROCESS TWO MORE TIMES DURING THE 40+ MILE DRIVE HOME. *TR
Mar 01, 2015
DRIVING ON HIGHWAY. WARNING LIGHT FOR STABILITRACK CAME ON, THEN ENGINE POWER REDUCED LIGHT. IN SECONDS NO POWER TO VEHICLE. COULD NOT ACCELERATE AT ALL AND VEHICLE SLOWED ON ITS OWN. EXTREMELY DANGEROUS IN TRAFFIC WHEN TRYING TO PULL OVER WITH NO POWER. MANUAL SAYS TURN OFF CAR WAIT 15 SECONDS TO CORRECT PROBLEM. ASSUMING YOU DON'T GET KILLED PULLING OVER FIRST, NICE IDEA. DOESN'T WORK. HAD TO STOP VEHICLE MORE THAN TEN TIMES ON WAY HOME DUE TO SAME PROBLEM. BROUGHT VEHICLE INTO DEALER. SAME PROBLEM PERSISTS. *TR
Dec 10, 2013
ENGINE AND ENGINE COOLING
2 complaints
AIR CONDITIONING WOULD RUN BUT NOT COOL/COLD. A/C HIGH PRESSURE HOSE ASS'Y HAD TO BE REPLACED, LEAKING. ONE OF THE FENDERS HAD TO BE REMOVED TO DO REPAIR. COST $466.00. *TR
Sep 12, 2014
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO OVERHEAT. HE THEN DISCOVERED THAT ENGINE ANTIFREEZE WAS LEAKING ALL OVER THE ENGINE AND HOOD BECAUSE THE FANS WERE STILL OPERATING. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE RADIATOR WAS PUNCTURE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 11,000.
Jun 13, 2011
AIR BAGS,SEAT BELTS
2 complaints
DRIVER EXITING A PARKING LOT DID NOT SEE MY VEHICLE AND DID NOT STOP. HIT MY VEHICLE MID WAY ON THE PASSENGER SIDE PUSHING MY VEHICLE SIDEWAYS CAUSING IT TO HIT A LIGHT POLE ON THE DRIVER SIDE FRONT FENDER AND HOOD. AIR BAGS DID NOT DEPLOY AND SEAT BELT DID NOT WORK CAUSING ME TO HIT THE STEERING WHEEL WITH MY CHEST AND MY KNEE ON THE DASH. I WAS TAKEN TO EMERGENCY ROOM. NOTHING WAS BROKEN BUT HAD EXTENSIVE SOFT TISSUE, MUSCLE STRAINS AND CARTILAGE DAMAGE. AM STILL RECEIVING TREATMENT AT THIS TIME. *TR
Sep 06, 2014
2011 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER SEAT INDICATOR FOR THE "SERVICE AIR BAG" AND SEAT BELT WARNING INDICATOR LIGHT COMES ON FOR NO REASON. *SMD THE CONSUMER STATED THE WARNING INDICATORS SOUNDED, WHEN THERE WAS NO ONE SITTING IN THE PASSENGER SEAT. BEFORE THE CONSUMER COULD GET TO THE DEALER, THE INDICATORS WENT OUT ON THEIR OWN. *JB
Jun 25, 2014
POWER TRAIN,SERVICE BRAKES
2 complaints
WHEN MY BUICK HAS BEEN ON INCLINE IN THE DRIVE OR REVERSE GEAR, MY BUICK ROLLS BACKWARDS OR FORWARDS DEPENDING ON THE DIRECTION OF THE INCLINE WITHOUT STOPPING. IT MAKES IT NECESSARY TO HOLD THE BRAKE WITH ONE FOOT AND ACCELERATE WITH THE OTHER. THE PROBLEM USED TO BE A SMALL ROLL BACK BUT HAS RECENTLY BECOME TO A POINT WHERE THE CAR DOESN'T STOP ROLLING. THIS IS EXTREMELY DANGEROUS AS IT DOES NOT ALLOW THE DRIVER TO HAVE CONTROL OF THE CAR. I'M EXTREMELY WORRIED IN RESIDENTIAL AREAS WITH DRIVEWAYS ON AN INCLINE AS IT WILL MAKE IT HARD TO STOP THE CAR IF A KID IS EITHER IN FRONT OR BEHIND THE CAR WHEN THIS OCCURS. *TR
Jul 15, 2014
WHEN CAR IS ON A INCLINE WHEN YOU TAKE YOUR FOOT OF BRAKE IT ROLLS BACKWARD,JUST PURCHASE THE CAR ON 8/8/2013 TOOK IT BACK TO DEALER THEY SAY THAT'S HOW IT IS,NOTHING WRONG.(SAFETY HAZARD??) *TR
Sep 17, 2013
EQUIPMENT
2 complaints
MISSING EASY TO VIEW NAVIGATION COMPASS IN BUICK ENCLAVE DRIVER INFORMATION CENTER DISPLAY. BECAUSE WE ORDERED THE OPTIONAL NAVIGATION SYSTEM TO OBTAIN THE REAR VIEW CAMERA DISPLAY, OUR DEALER ADVISED US THAT THE COMPASS DISPLAY CANNOT BE ADDED TO THE DIC DISPLAY AT THIS TIME. THE NAV COMPASS DISPLAY IS HARD TO VIEW ON THE LEFT UPPER SCREEN DISPLAY, NON-INTUITIVE, AND UNSAFE FOR THE DRIVER TAKING THEIR EYES OFF THE ROAD. AND, YOU MUST HAVE THE NAV DISPLAY ENABLED. OUR 2002 BUICK RENDEZVOUS HAD THIS DIC COMPASS DISPLAY AND THE 2011 CADILLAC SRX THAT WE WERE CONSIDERING BUYING. BUICK MARKETING/PRODUCT DEVELOPMENT MADE A POOR SAFETY DECISION IN NOT HAVING A REDUNDANT COMPASS DISPLAY FOR A MSRP $48.5K VEHICLE. I USED THIS DIC COMPASS DISPLAY IN UNFAMILIAR DRIVING AREAS FREQUENTLY. A MARKET FOCUS CUSTOMER SURVEY GROUP WOULD HAVE DISCLOSED THIS ISSUE. WE FILED A CUSTOMER COMPLAINT FORM WITH BUICK'S CAC CENTER. BUT, THE DEALER ADVISED ME THE CASE FILE WOULD BE SENT TO THE DEALER INSTEAD OF TO BUICK MARKETING/PRODUCT DEVELOPMENT! THE ROOMINESS AND VALUE WERE THE MAIN REASONS FOR SELECTING THE ENCLAVE. MOUNTING AN AFTERMARKET COMPASS IN A LUXURY VEHICLE IS A POOR SOLUTION! *KB
Aug 18, 2011
2011 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO A MISSING COMPASS *TGW GM INFORMED THE CONSUMER, THE VEHICLE DID NOT COME EQUIPPED WITH A COMPASS, BECAUSE IT HAS A NAVIGATION OPTION AND THEREFORE WAS REDUNDANT. *JB
Aug 11, 2011
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
Brakes are not stopping in time they are continuously scrubbing I have changed brakes and rotors and they are continuously scrubbing and not allowing me to stop in time nearly almost ran off the road I have got my brakes inspected but mechanic say there was nothing wrong the place I took it to but there is something wrong with the brakes. There is a electrical problem when it rains things stopped working inside the car every time it rains like my speakers my warning sensors things in that sort. There's also an acceleration issue it is not catching speed it's been doing this since I got the car how to basically mash it to the floor just for the vehicle to go
Nov 15, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
On February 27, 2023 while on the road in the morning heading to work I stopped at a red light. When the light turned green my 2011 Buick GMC Enclave hesitated when I proceeded to accelerate. My vehicle moved slightly then without notice it stopped in the middle of a busy road as several cars backed up behind me as my check engine light came on. Also, while my foot was on the brakes, my vehicle was rolling backwards. In lieu to this hazard to myself and other drivers I placed my vehicle in park. My vehicle was towed at my own out of pocket expense of $125.00 in addition to $16.99 for a Lyft ride home. Two days later the auto shop informed me they checked my battery and alternator and both was good. They continued to tell me they drove my vehicle and it did not cut off or stop running. I informed them I DON’T FEEL SAFE KNOWING MY VEHICLE SHUT OFF WITHOUT NOTICE could they check it again. They kept my vehicle another day and they stated NO CODES SHOWED UP AGAIN THAT THEY CAN POINT TO A SPECIFIC ISSUE. Again, another out of pocket diagnostic expense of $125.00. On 02/28/23 I contacted AutoNation Buick GMC Laurel to inquire if there has been a RECALL in place. The representative stated there WAS NO RECALL IN PLACE. After extensive research and review to my ultimate shocking surprise I see numerous complaints have been expressed with Buick GMC from consumers and previous customers outlining their concerns and this hazardous life threatening situation of THEIR BUICK STOPPING WITHOUT NOTICE. Buick GMC is aware of this repeated life threatening and dangerous issue from consumers and from previous customers year after year after year. Buick GMC nevertheless STILL REMAINS SILENT AND HAVE TAKEN NO ACTIONS NO REMEDY NO RECOURSE ABOUT AMENDING AND CORRECTING THE DANGERS OF THEIR MANUFACTURED VEHICLES. SUBSEQUENTLY, BUICK GMC HAVE NOT TAKEN THE NECESSARY STEPS TO IMPLEMENT A RECALL.
Mar 02, 2023
POWER TRAIN,STRUCTURE,WHEELS
1 complaint
I was driving and the other person ran the stop light and hit my car making me go in and hit another car from the other side.
Sep 27, 2022
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE ON A SLIGHT INCLINE WITH THE TRANSMISSION IN DRIVE, THE VEHICLE WOULD ROLL BACKWARDS DOWN THE HILL. DURING THE FAILURE, THE BRAKES AND POWER STEERING ALSO BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CARL BLACK CHEVROLET BUICK GMC (11500 EAST COLONIAL DR, ORLANDO, FL 32817) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 138,000. THE VIN WAS NOT AVAILABLE.
Mar 05, 2021
POWER TRAIN,AIR BAGS,UNKNOWN OR OTHER
1 complaint
IN 2017 THE TIMING BELT FAILED WITH LESS THAN 100,000 MILES ON THE VEHICLE. TIMING BELT REPLACEMENT WAS OVER 2000 DOLLARS. 2018 THE CHECK ENGINE LIGHT CAME ON INDIA STING AN ISSUE WITH THE CAYTALIC CONVERTER. HAVE NOT REPAIRED BUT VEHICLE WILL DYE WHILE DRIVING. IT QUIT WORKING ON INTERSTATE AND I HAD TO COAST ACROSS FIVE LANES TO SHOULDER, WHERE I WAS ABLE TO RESTART VEHICLE. THIS ALSO HAPPENED ON 2 LANE HIGHWAY. 2020 AIRBAG LIGHT CAME ON, STAYED ON FOR A FEW DAYS AND WENT OUT. HIT BUMP IN ROAD AIRBAG LIGHT RETURNS.
Sep 13, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
WE PURCHASED A 2011 BUICK ENCLAVE FOR WHAT WE THOUGHT WAS A GREAT DEAL. WE WERE PREPARED TO PAY FOR BASIC MAINTENANCE RIGHT AFTER PURCHASE. THE CHECK ENGINE LIGHT CAME ON AS WE WERE DRIVING ON THE HIGHWAY. I NOTICED LOSS OF POWER WHILE ON CRUISE CONTROL(SET AT 65MPH) AND THE VEHICLE STARTED SHAKING. I NOTICED THE RPM JUMPING FROM 1 TO 2 . WE TOOK THE VEHICLE TO BUICK FOR REPAIRS. WE HAD A TUNE UP, 2 CATALYTIC CONVERTERS REPLACED, 3 O2 SENSORS REPLACED ALONG WITH ONE OTHER ONE THAT I'M NOT SURE THE NAME, OIL CHANGE, STRUTS AND SHOCKS, REAR SWAY BAR LINKS, AIR FILTER, AND A GASKET MANIFOLD. WE HAVE NOT HAD THIS VEHICLE LONGER THAN 2 MONTHS. THE VEHICLE IS STILL DOING THE SAME THING. TODAY AFTER WE PICKED IT UP FROM THE SHOP(NO CHECK ENGINE LIGHT) WE DROVE IT ON THE HIGHWAY AND NOW THE SERVICE TRACTION CONTROL LIGHT IS ON ALONG WITH STABILITRAK CONTROL. WE HAVE 6 CHILDREN. THIS IS DANGEROUS. WHAT ARE WE TO DO? *TR
Jul 03, 2020
EXTERIOR LIGHTING,STRUCTURE
1 complaint
THE POWER LIFTGATE DOOR OPENS 75% OF THE WAY WHEN I PUSH BUTTON OR MANUALLY BUT THEN STARTS TO CLOSES AGAIN. I HAVE BEEN HIT BY THE DOOR SEVERAL TIMES ALREADY DUE TO DOOR CLOSING. ALSO DAY LIGHT ON PASSENGER FRONT GOES ON AND OFF. IT WILL WORK FOR A FEW DAYS THEN NOT WORK FOR WEEKS. HAVE HAD LIGHT BULB REPLACED AND CONTINUES TO HAPPEN. *TR
Apr 16, 2020
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING IN TOWN AT ABOUT 25 MILES AN HOUR WHEN MY VEHICLE SHUT OFF THE TRACTION CONTROL AND MY VEHICLE WOULDN'T GO ABOVE 15 MPH. DASH SAID SERVICE TRACTION CONTROL.
Feb 20, 2020
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
DRIVING ON HWY AT 60 MILES PER HOUR AND SUDDEN ENGINE REDUCE POWER AND STABILITY TRACK LIGHT ARE ON. CAN DRIVE CAR MORE THAN 30 MILES PER HOUR NOW. AND OCCASIONALLY A BACK FIRE.
Sep 19, 2019
STEERING,AIR BAGS,SEAT BELTS
1 complaint
ALL RECALLS AND UP-TO-DATE RECALLS ON MY VEHICLE POWER STEERING IS HARD TO TURN HATCHBACK COMING UP WHEN SHE'LL WIPER VEHICLE IS HARD TO PULL RATTLING NOISE
Jun 27, 2019
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I WAS DRIVING DOWN THE HIGHWAY AND ALL OF SUDDEN THE VEHICLE JERK BACK HARD AND I LOSS POWER AND STABILIZE SYSTEM SHUT DOWN AND COULD DRIVE NO MORE THAN 20 MILE AN HOUR. IT GOTTEN WORST THAT MY TRUCK IS JERKING AND SHAKING.
Dec 11, 2018
AIR BAGS,SEATS
1 complaint
ON THE DASH BOARD, IT SAYS SERVICE AIR BAG AND THE DRIVERS SEAT PLASTIC THAT HOUSE THE LEATHER SEAT IS BROKEN
Oct 09, 2018
STEERING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHEN DRIVING OVER A PUDDLE OF WATER OR UNEVEN ROAD SURFACE, THE STEERING FAILED, VARIOUS WARNING INDICATORS AND GAUGES FLASHED, AND THERE WAS A LOSS OF POWER. THE DEALER (BOB WEAVER AUTO, 2174 WEST MARKET STREET, POTTSVILLE, PA 17901, 570-628-3610) WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Aug 28, 2018
AIR BAGS,UNKNOWN OR OTHER
1 complaint
MY CAR MAKE MODEL VIN NUMBER IS NOT INCLUDED IN THE SERVICE AIRBAG RECALL BUT I AM EXPERIENCING SERVICE AIR BAG ISSUE. I ONLY HAVE 37,677 MILES ON THE CAR! IN ADDITION, I JUST NEEDED A NEW AC COMPRESSOR AND COMPRESSOR CONDENSER HOSE.
May 17, 2018
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY LOST POWER, THE SPEED DECREASED, AND THE CHECK ENGINE AND TRACTION CONTROL SENSOR INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE BRAKES WOULD NOT FUNCTION PROPERLY AND MADE IT DIFFICULT TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE ENGINE BLOCK AND THE BLOCK WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (PALMEN BUICK IN KENOSHA, WI) WAS NOTIFIED OF THE FAILURE, BUT THE MANUFACTURER WAS NOT. THE VIN WAS CORRECTED. THE FAILURE MILEAGE WAS 114,000. *TT *TR
Feb 26, 2018
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
THE FUEL MILEAGE READER IS NOT WORKING PROPERLY...SOMETIMES WHEN I GET GAS IT REGISTERS MORE MILEAGE THAN IT SHOULD. ...SUCH AS IT MAY BE ON EMPTY AND THE AMOUNT OF FUEL THAT I PUT IN IT SHOULD REGISTER THAT I WOULD GET 115 MILES OFF IT....BUT IT WILL REGISTER THAT I SHOULD GET 150 MILES. SOMETIMES IT REGISTERS RIGHT AND I CAN DRIVE ONLY 10 MILES AND THE NUMBER OF MILES THAT I CAN TRAVEL WILL DROP BY 28 MILES OR MORE. IT CHANGES AS I DRIVE BUT DOESN'T SHOW THE PROPER MILEAGE LEFT AS BE APPROPRIATE. ALSO MY HEAT IS ONLY COMING OUT THE VENTS IN THE REAR AND THE TOP SIDE DASH VENTS AND THE BOTTOM DRIVER SIDE FLOOR VENT. THE FRONT DASH VENTS HAVE NO HEAT AND THE BOTTOM FLOOR PASSENGER VENT IS BLOWING COOL AIR. THE HEAT PROBLEM IS WHEN DRIVING AND SITING. THE MILEAGE READER IS OCCURRING WHEN DRIVING AND AFTER REFILLING AND SOMETIMES WHILE SITTING WITH THE CAR RUNNING.
Jan 18, 2018
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON 3/31/17 RETURNING FROM SPRING BREAK AND WAS GOING 70 MPH IN PASSING LANE ON INTERSTATE 65 NEAR CULLMAN, ALABAMA AND MY CAR SHUT DOWN, THE ECM SHUT DOWN NO WARNING LIGHTS CAME ON, NO WARNING FROM ONSTAR THAT THERE WAS A PROBLEM, I CUT INTO THE RIGHT HAND LANE IN FRONT OF MY SISTER INLAW AND NEARLY WAS SIDE SWIPED, I HAD NO BREAKS, NO STEERING, EVERYTHING SHUT DOWN. SOME KIND OF ELECTRICAL SHORT CAUSED THE ECM TO FRY. THROTTLE BODY ALSO WAS REPLACED. SOMETHING WAS CAUSING A DEAD SHORT. HAD MY SISTER IN LAW NOT BEEN PAYING ATTENTION SHE SURELY WOULD HAVE SIDE SWIPED ME WHEN I WENT DOWN INTO THE OTHER LANE, 5 PEOPLE IN MY VEHICLE AND 5 IN HERS AND TRAFFIC WAS BUMPER TO BUMPER. I ALSO REPORTED AND FILED A CLAIM WITH GM WORKED WITH CRAIG A SENIOR ADVISER AT GM. CASE# 8-286830. I ALSO FIELD A COMPLAINT WITH ONSTAR. OF COURSE ALL SAY MY CAR IS PAST WARRANTY BUT I FEEL THIS IS AN ELECTRICAL PROBLEM THAT COULD CERTAINLY CAUSE DEATHS. PERHAPS A RECALL COULD OR SHOULD BE DONE. I THINK THERE MIGHT HAVE BEEN ON NEWER MODELS BUT NOT 2011. WE DID NOT HAVE AN ACCIDENT BUT WAS 6 HOURS FROM HOME AND STRANDED, HAVING TO FIND A RENTAL CAR TO GET HOME. MY CAR WAS TOWED TO BILL SMITH BUICK GMC AND IT TOOK THEM FROM MONDAY TILL FRIDAY TO FIGURE OUT THE PROBLEM. THEY ENDED UP CALLING GM TECHS DIRECT TO TRY TO DETECT THE PROBLEM.
Apr 20, 2017
STEERING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE POWER STEERING PUMP WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT ALSO INDICATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT HAD ILLUMINATED. THE MECHANIC DIAGNOSED THAT THE TIMING CHANGE NEEDED TO BE REPAIRED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 01/11/2017*CT TIMING CHAIN WAS REPAIRED BY INDEPENDENT MECHANIC. REAR LIFTGATE FAILED. AFTER NEGOTIATIONS WITH GM LIFTGATE WAS REPAIRED AS PER PRIOR RECALL. THE POWER STEERING FAILED. THE TIMING CHAIN FAILED. UPDATED 9/7/18*JB
Dec 02, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AT ANY GIVEN MOMENT OR SPEED, THE DAYTIME RUNNING LAMPS DIMMED. THE CONTACT WAS NOT DOING ANYTHING TO TRIGGER THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Oct 17, 2016
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY OPERATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. PRIOR TO THE RECALL, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,800.
Apr 05, 2016
STEERING,SERVICE BRAKES,ENGINE
1 complaint
ON THREE SEPARATE OCCASIONS IN THE PAST MONTH MY CAR LOST POWER WHILE I WAS DRIVING. FORTUNATELY, I WAS ON CITY STREETS WHEN THIS OCCURRED AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. I BROUGHT MY CAR IN TO MY BUICK DEALER AFTER THE 2ND OCCURRENCE AND THEY COULD FIND NOTHING WRONG WITH IT. WHEN IT HAPPENED AGAIN LAST WEEK I NOTICED THAT RIGHT BEFORE I LOST POWER THE SMALL WALLET THAT IS PART OF MY KEY CHAIN HAD FALLEN FROM THE TOP OF THE STEERING WHEEL (WHERE I KEEP IT SO IT DOESN'T HIT MY LEG). THINKING IT MAY HAVE JERKED THE IGNITION SLIGHTLY AND THAT MAY HAVE BEEN PART OF THE POWER ISSUE, I GOOGLED "BUICK ENCLAVE IGNITION ISSUES" WHEN I RETURNED HOME. IMMEDIATELY ALL OF THE GM IGNITION PROBLEMS OF THE PAST FEW YEARS CAME UP; INCLUDING THE FRIGHTENING NEWS THAT MY CAR HAD THE EXACT SAME IGNITION AS THE RECALLED CARS BUT THAT GM BELIEVED SOMETHING ABOUT THE DESIGN OF THE ENCLAVE (AND OTHER SUVS IN ITS CLASS) MEANT THAT THE IGNITION WAS NOT A PROBLEM. I AM HERE TO TELL YOU THAT IT IS, INDEED, A PROBLEM. I BROUGHT MY CAR BACK TO THE DEALER ON MONDAY AND THEY AGAIN CAN "FIND NOTHING WRONG WITH IT." I HAVE CONTACTED GM AND LET THEM KNOW I WILL NOT ACCEPT THIS VEHICLE UNTIL THE IGNITION IS REPLACED. NO ONE SHOULD BE DRIVING THIS CAR. I SHUDDER TO THINK ABOUT THE CONSEQUENCES IF I HAD BEEN DRIVING MY USUAL CARPOOL OF 5 12-YEAR-OLD BOYS. INDEED, TWICE WHEN I LOST POWER I WAS IN THE CAR WITH MY CHILD. I AM CONVINCED THIS IS A MAJOR PROBLEM AND THAT EVERYONE WHO OWNS ONE OF THESE CARS MUST BE ALERTED TO THE POSSIBILTIY OF POWER LOSS.
Dec 24, 2015
VISIBILITY
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE DEFROSTER FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. UPDATED 02/10/16*LJ *TR
Dec 08, 2015
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG AND UNTIL THERE'S MORE INCIDENTS THEY WON'T DO ANYTHING.
Aug 24, 2015
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DECEMBER 2014 LIFT GATE WAS UP AND SUDDENLY CAME DOWN AND HIT MY WIFE WITH GREAT FORCE. THIS HAPPENED TWICE BUT NOT CONSISTENTLY. SUBSEQUENTLY WAS TAKEN TO A CHEVROLET/GM DEALERSHIP, FOUND BOTH STRUTS NOT HOLDING PRESSURE AND WERE REPLACED AT OWNER'S EXPENSE. ON THE MORNING OF JANUARY 9,2015 DRIVING DURING A SNOW STORM ON AN INTERSTATE SUDDENLY VEHICLE LOST STABILTRAB,TRACTION CONTROL AND ENGINE POWER WAS REDUCED TO 15 MPH. DUE TO THE WEATHER TRAFFIC WAS GOING SLOWER THAN NORMAL. CAR DRIVEN TO A CHEVROLET/GM DEALER WHERE THE THROTTLE BODY WAS REPLACED AT OWNER'S EXPENSE. ON JANUARY 14, 2015 OWNER BROUGHT CAR TO HAVE POWER STEERING PUMP REPLACED DUE TO GM SEPTEMBER 2014 NOTICE AND OWNER INFORMED THAT POWER STEERING RACK WAS LEAKING. ALTHOUGH NOT REPLACING THE POWER STEERING RACK WOULD LEAD TO FAILURE OF THE NEW POWER STEERING PUMP, THIS COMPONENT WAS NOT COVERED. OWNER PAID A PORTION TO HAVE THE RACK REPLACE. THIS REPAIR REQUIRED A FRONT END ALIGNMENT FOR WHICH THE OWNER PAID FOR. *TR
Jan 18, 2015
TIRES,WHEELS
1 complaint
AT APPROXIMATELY 18000 MILES I NOTICED THAT MY MICHELIN TIRES HAD SMALL CRACKS IN THEM. SINCE THEY WERE NOT WORRISOME AT THAT TIME, I JUST DECIDED TO KEEP AN EYE ON MY TIRES, FOR BULGES OR LARGER CRACKS. I RECENTLY HAD MY TIRES REPLACED, LESS THAN 40000 MILES ON THEM BECAUSE I WAS GETTING READY TO GO ON A ROAD TRIP AND DIDN'T WANT TO TAKE THE CHANCE. MY TIRES WERE HEAVILY CRACKED AND ONE WAS LOSING AIR DAILY. I FIRST CONTACTED GM DIRECTLY (PRIOR TO REPLACING THE TIRES) TO SEE IF THEY WERE UNDER WARRANTY OR KNOWN DEFECTIVE/RECALL ITEMS. WHEN I SPOKE TO THE DEALER ABOUT THE TIRES BEING DEFECTIVE, THEY INSISTED THE TIRES WERE NOT DEFECTIVE, THAT MICHELIN ADDS SILICA TO THEIR TIRES IN THE MANUFACTURING PROCESS AND THE SILICA ADDITION DOES NOT DO WELL IN HOT/DRY CLIMATES. THEY INDICATED THAT BECAUSE MICHELIN DOES ADD SILICA ON PURPOSE THE TIRES ARE NOT DEFECTIVE. MY ARGUMENT IS THAT THE TIRES ARE DEFECTIVE IF THEY DO NOT MAINTAIN THEIR INTEGRITY IN ALL CLIMATES. MY BUICK DEALERSHIP DID NOT HONOR THE BUICK WARRANTY. REF NHTSA ID NUMBER 10543165, AS I AM NOT THE ONLY CUSTOMER WITH THE PROBLEM AND TIRE INTEGRITY IS A VERY IMPORTANT SAFETY FEATURE ON VEHICLES. THIS NEEDS TO BE INVESTIGATED AND A RECALL ISSUED. I REPLACED MY TIRES WITH GOODYEAR TIRES AT JUST UNDER $900. ON A $50,000 CAR, HAVING TO REPLACE TIRES BEFORE 3 YEARS / 40,000 MILES IS UNACCEPTABLE. JUST IN CASE GM LOOKS AT THESE COMPLAINTS. YOU HAVE LOST A LOYAL CUSTOMER. I'VE BOUGHT 6 BRAND NEW GM CARS AND ONE SLIGHTLY USED GM CAR. HALF OF THOSE CARS HAVE HAD PROBLEMS, WHY I HAVE REMAINED A LOYAL CUSTOMER, WHO KNOWS... *TR
Nov 20, 2014
ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
WE WERE DRIVING DOWN THE HIGHWAY AT 65 MPH THE STABILITRAK / TRACTION CONTROL LIGHT CAME ON FOLLOWED BY AN ENGINE REDUCED POWER WARNING AND THE VEHICLE SLOWS FROM 65 MPH TO 30 MPH IN ABOUT 3 SECONDS. THE ERROR MESSAGE CLEARS ITSELF WHEN THE VEHICLE IS TURNED OFF AND LEFT OFF FOR 1 TO 5 MINUTES. THE SECOND TIME THIS HAPPENED WE TOOK IT TO THE DEALERSHIP AND THEY RESET THE CODES AS A CHECK ENGINE LIGHT WAS ALSO ON. THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE ERROR MESSAGE CODE INDICATED AN IDLE PROBLEM. THE DEALER DIAGNOSED AND THE TSB STATED TO RELEARN THE IDLE WHICH COST ABOUT $220. THIS PROBLEM OCCURRED TWO MORE TIMES WITH SIMILAR DECELERATIONS FROM 45+ TO ABOUT 25 -30 MPH IN 3 SECONDS. THE CAR FORUMS ON THE INTERNET FOR CHEVY TRAVERSE, GMC ACADIA LIST MANY PEOPLE WITH SIMILAR ISSUES. MANY HAVE CALLED GM AND HAVE BEEN TOLD THAT GM IS NOT AWARE OF THIS AS A MAJOR PROBLEM. SOME CLAIM THERE WAS A PRIVATE RECALL ON THE 2010 MODELS. *TR
Nov 18, 2014
AIR BAGS,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
2011 BUICK ENCLAVE, ALL RECALLS COMPLETED. WHEN TURNING INTO DRIVEWAY FROM A TOTAL STOP VEHICLE EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED THROUGH PART-WAY UP GARAGE DOOR, SIDE WALL OF GARAGE, (RIGHT WHEEL OVER 6" CONCRETE FOUNDATION), PUSHED ITEMS STORED IN GARAGE INTO FRONT WALL AND MOVED WALL 12" INTO LAUNDRY ROOM. VEHICLE STOPPED WHEN LEFT FRONT WHEEL HIT CONCRETE STEP INTO SERVICE DOOR ALTHOUGH TIRE LEFT TREAD MARK ON FLOOR UNTIL ENGINE TURNED OFF. DISTANCE TRAVELED WAS ABOUT 2 1/2 CAR LENGTHS. DAMAGE TO RIGHT FRONT MAINLY. $12,300 DEALER ESTIMATED DAMAGE. DRIVER SUFFERED SOFT TISSUE BRUISING, CHIPPED TOOTH, SORENESS. AIR BAGS DID NOT DEPLOY. ODB SHOWED NO DTC CODES. VEHICLE VISUALLY/MANUALLY INSPECTED BY DEALER PER INSURANCE COMPANY REQUEST - NOTHING FOUND. CLAIM FILED WITH ESIS/GM CENTRAL CLAIMS UNIT. EDR, SDM & CDR DATA WERE DOWNLOADED USING BOSCH SOFTWARE AND PICTURES TAKEN OF VEHICLE. DATA/PICTURES WERE TURNED OVER TO GM INVESTIGATORS. OWNER CONTACTED ONSTAR FOR DATA BUT NOTHING WAS RECEIVED BY THEM. HOWEVER, INITIAL SDM DATA INDICATES 'ONSTAR DEPLOYMENT STATUS DATA SENT' AND 'SDM RECORDED VEHICLE VELOCITY CHANGE DATA SENT.' INVESTIGATION CURRENTLY 3 MONTHS ON-GOING, VEHICLE UNTOUCHED. VEHICLE ALSO PREVIOUSLY EXHIBITED ISSUE OF FREE ROLLING BACKWARD OR FORWARD WHEN STOPPED ON AN INCLINE. AUTO TRANSMISSION AND TORQUE CONVERTER WOULD NOT HOLD VEHICLE. *TR
Nov 06, 2014
SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V266000 (SEAT BELTS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Oct 14, 2014
STEERING,SUSPENSION,POWER TRAIN,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE STEERING WHEEL STARTED TO MAKE A SQUEAKY NOISE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 62,000. UPDATED 08/19/14*LJ UPDATED 07/06/2017 *CT
Jun 12, 2014
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
MY VEHICLE STRUCK THE BACK OF A STOPPED SEMI AT 25 MPH. HAD SEVER DAMAGE TO HOOD, DRIVER SIDE HEADLIGHT, FENDER, DOOR, WINDOW, DRIVER SIDE WINDSHIELD, FRONT FRAME, WIPER MOTOR AND FRONT BUMPER. ONLY HAD IGNITION SHUT OFF AIRBAG AND ON STAR WAS NOT NOTIFIED. AFTER TWO RECALLS FOR AIRBAGS ONE IN JUNE OR JULY OF 2013. I TOOK THE VEHICLE FOR THE SECOND RECALL LATER THAT DAY I WAS HIT WHILE MAKING A RIGHT TURN BY A VEHICLE THAT RAN A RED. I WAS TURNING FROM A STOP. NO NOTIFICATION AGAIN. *TR
Jun 01, 2014
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
SIMILAR TO THE RECENTLY ANNOUNCED RECALL ON 2014 BUICK ENCLAVES FOR A FAULTY GAS GAUGE, THE SAME PROBLEM OCCURS ON THE 2011 MODEL THAT I JUST PURCHASED AS WELL. I HAVE OWNED THE VEHICLE FOR 6 WEEKS AND 3 TIMES HAVE EXPERIENCED THE GAS GAUGE INDICATE AN INACCURATE AMOUNT OF FUEL. TWICE AFTER THE VEHICLE WAS TURNED OFF AND TURNED BACK ON, THE GAUGE RESET TO AN ACCURATE READY. HOWEVER ONE AFTER TURNING THE VEHICLE OFF TWICE, THE GAS GAUGE DID NOT RESET.....IT WAS NOT UNTIL THE FOLLOWING DAY THAT THE GAS GAUGE GAVE A ACCURATE READING. *TR
May 07, 2014
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,STRUCTURE
1 complaint
GAS GAUGE WASN'T WORKING ON MY 2011 BUICK ENCLAVE ESPECIALLY WHEN WEATHER WAS COLD. GAS GAUGE WOULD SHOW LESS THAN WAS IN THE TANK. HAPPENED ONCE OR TWICE IN 2012, BUT I THOUGHT IT WAS A FLUKE. THEN, SEVERAL TIMES IN WINTER OF 2013- SO, I FINALLY TOOK IT IN DEC 2013 AFTER GETTING A MESSAGE IN THE CAR OF A SENSOR FAILURE. THEY QUOTED $517.27 TO FIX IT AND SAID THEY DIDN'T HAVE TIME THAT DAY. TOOK BACK IN EARLY JAN. WARRANTY JUST EXPIRED BY 3000 MILES, SO I ARGUED IT SHOULD BE COVERED. DEALERSHIP MADE ME PAY $100 TOWARDS IT. THEY REPLACED THE FUEL LEVEL SENSOR. I HAVE HAD IT HAPPEN ONCE AGAIN SINCE, SO I AM WONDERING IF THEY FIXED THE RIGHT PART, ALTHOUGH I WOULD WANT TO SEE IT HAPPEN AGAIN TO BE SURE BEFORE I COMPLAIN AGAIN, ALTHOUGH WAITING TO MAKE SURE THERE WAS A PROBLEM WAS WHAT GOT ME OUT OF WARRANTY WHEN I ORIGINALLY TOOK IN IT TO HAVE FIXED. AS I SEE THE RECENT RECALL IN MAY 2014 OF ONLY THE 2013 BUICK ENCLAVE MODELS FOR THE SAME GAS GAUGE ISSUE, I AM FRUSTRATED. OBVIOUSLY, THE PROBLEM IS MORE PERVASIVE THAN JUST THE 2013 MODELS. SAFETY OF THIS MODEL SEEMS TO BE AN ISSUE. NOW, I SAW THERE IS AIRBAG RECALL, ALTHOUGH I HAVEN'T BEEN NOTIFIED YET. I HAD WATER PUMP ISSUE FAIL THE WEEK AFTER I HAD IT CHECKED FOR RECALL NOTICE AND THEY HAD SAID IT WAS FINE AND DIDN'T NEED FIXED. SCARY AS I GOT NOTICE ALL OF A SUDDEN THAT CAR WAS SHUTTING DOWN AND IT DID - LUCKILY, I WASN'T ON THE FREEWAY AND COULD PULL OFF QUICKLY, BUT I WAS STILL STRANDED WITHOUT WARNING. FRUSTRATING AFTER I JUST TOOK IT IN FOR THIS RECALL ISSUE AND WAS TOLD IT WAS FINE. I'VE ALSO HAD THE LIFTGATE ISSUE (RELEASE SWITCH FAILED), ISSUE WITH DRIVER'S SIDE DOOR, AND A/C ISSUE - ALL IN A CAR THAT ISN'T THAT OLD. *TR
May 05, 2014
STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON MARCH 27 2014 MY BUICK ENCLAVE GAVE ME AN ERROR MESSAGE ON THE DASH WHILE DRIVING ON THE HIGHWAY TRACTION CONTROL OFF, STABILITY TRANSMISSION NEEDS SERVICE, AND REDUCED POWER CAME ON.THE CAR WENT FROM 60 MPH TO 50 MPH SUDDENLY BUT THEN CLEARED UP.I TOOK THE CAR INTO THE DEALER TO BE SERVICED ON 03/28/2014. THE LOCAL DEALER STATED THAT THEY FOUND THE ISSUE AND CORRECTED IT.ON APRIL 16 2014 I HAD THE SAME ISSUE HOWEVER THE EVENT WAS MUCH WORST. I WAS ON THE A MAJOR HIGHWAY DOING 65 MPH. THE CAR DID NOT GIVE ME ANY INDICATION OF ANY ISSSUE. THE DASHBOARD DISPLAYED TRACTION CONTROL OFF, SERVICE TRACTION, AND SERVICE STABILITRAK AND VERY QUICK AND SUDDENLY I LOST ALL POWER TO THE CAR WHILE TRAVELING DOWN THE HIGHWAY AT 65 MPH. THE SPEEDOMETER STATED I WAS STILL AT 65 MPH HOWEVER THE CAR WAS NOT TRAVELING AT 65. I TRIED PULLING ON MY HAZARD LIGHTS BUT THEY DID NOT WORK AT THE TIME. THE POWER STEELING ON THE VEHICLE DID NOT WORK. THE GAS PEDAL DID NOT EXCEL THE CAR. I WAS ALMOST HIT BY A TRACTOR TRAILOR WHO WAS TRAVELING BEHIND ME. I TRIED MOVING TO THE SLOW LANE HOWEVER THE CAR HAD NO POWER STERRING BUT THE ENGINE WAS ON AND THE GAS PEDAL WAS TO THE FLOOR BUT THE CAR WAS NOT ACCELERATION. I HAD NO POWER IN THE CAR, I WAS ABLE TO GET TO A SAFE SPOT WERE I TRIED TURNING THE CAR OFF AND BACK ON. THAT DID NOT SOLVE ANY ISSUES EXCEPT FOR THE HAZARD LIGHTS. I WAS THEN ABLE TO PUT ON MY HAZARD LIGHTS. THE CAR NEVER GAVE ME AN ERROR THAT I HAD REDUCED POWER. EVERYTHING OCCURRED IN ABOUT 2 MINUTES. I IMMEDIATELY CONTACTED THE DEALER TO HAVE THE CAR TOWED. I HAVE MAJOR SAFETY CONCERNS ABOUT THE 2011 BUICK ENCLAVES!!!!! I AM VERY LUCKY THAT I WAS NOT KILLED ON HWY 540. I DON'T THINK MY AIR BAGS WOULD HAVE DEPLOYED IF I WERE HIT BY A TRACTOR TRAILER OR CAR. NOTHING WAS WORKING IN THE CAR. PLEASE CALL ME WITH ANY QUESTIONS!!
Apr 17, 2014
STEERING,POWER TRAIN
1 complaint
REGARDING 2011 BUICK ENCLAVE: POWER STEERING RACK IS LEAKING AND PUMP FAULTY REQUIRING REPLACEMENT. ONLY 53K ON CAR; BOUGHT IT BRAND NEW IN 2011. LUCKILY I HAVE EXTENDED WARRANTY ALTHOUGH DEALER TRYING TO ARGUE THEIR RESPONSIBILITY. THIS IS VERY UPSETTING FOR SEVERAL REASONS: THIS A $45,000 CAR, I POINTED THIS ISSUE OUT 2 WEEKS PRIOR DURING MY REGULAR OIL CHANGE VISIT AND WAS BLOWN OFF UNTIL I PRESSED THE MATTER, AND I HAVE SEEN SEVERAL POSTS RECENTLY REGARDING THIS EXACT ISSUE WITH THIS TYPE VEHICLE. ADDITIONALLY THERE IS ADMITTED FAULT BY GMC REGARDING SEVERAL MECHANICAL ISSUES RELATED TO POWER STEERING AND AS EVIDENCED BY MULTITUDE OF RECENT RECALLS. I HATE TO SAY IT BUT THIS IS MY FIRST AMERICAN CAR AND LIKELY MY LAST. MY 2004 NISSAN WITH 180K MILES RUNS GREAT!! *TR
Apr 01, 2014
AIR BAGS,SEAT BELTS,STRUCTURE
1 complaint
TURNED CORNER ON IRONWOOD46615 AND REAR ENDED CAR THAT STOPPED SUDDENLY. CRUSHED MY FRONT END BACK TO PUNCTURING THE RADIATOR. NO AIR BAG DEPLOYED AND NO SEAT BELT ON IMPACT. MY KNEES HIT THE DASH UNDER THE STEERING WHEEL. NO ONSTAR AS NO AIRBAG DEPLOYED. HOLDING STEERING WHEEL WAS MY ONLY DETERRENT TO HITTING FORWARD. REPAIRS COST $5000.+ AND GM DEALER INSISTED AIRBAG AND SEAT BELT WERE FUNCTIONING. KNEES STILL HURT. AND SEEN DOCTOR ABOUT KNEES AND GOING AGAIN SOON. I AM REPORTING THIS AFTER HEARING THAT THERE ARE RECALLED ON SEAT BELTS AND AIRBAGS ON DRIVER SIDE. *TR
Mar 20, 2014
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
UPON IGNITION, THE DASH PROMPTED "SERVICE AIR BAGS." AFTER DRIVING APPROXIMATELY A MILE, IT WENT OFF, THEN REAPPEARED SOON AFTER. IN LIGHT OF REPORTED FATALITIES DUE TO AIRBAG FAILURE, GENERAL MOTORS MUST PROVIDE A MANUFACTURER'S RECALL. *TR
Mar 14, 2014
STEERING,POWER TRAIN,ENGINE
1 complaint
DRIVING OFF OF A HIGHWAY. SUDDEN ENGINE SEIZE STEERING LOCK AND ZERO POWER. CAR ROLLED TO A COMPLETE STOP. LUCKILY WE WERE IN A TURNING LANE AND WERE ABLE TO ROLL INTO A SAFE WAITING AREA. NO ONE IN THE VEHICLE WERE INJURED BODILY YET THE MENTAL ANGUISH AND FEAR WAS UNBEARABLE. HAD THIS HAPPENED ON THE HIGHWAY FIVE MINUTES EARLIER , WITH THE HEAVY TRAFFIC, I AM SURE THERE WOULD HAVE BEEN MUCH MORE SERIOUS OUTCOME. THE CAR HAS SINCE BEEN SERVICED. REPLACED WERE A BROKEN ENGINE BELT., AND BAD TENSIONER. WHAT I DON'T UNDERSTAND IS HOW A 3 YEAR OLD CAR COULD FAIL SO TERRIBLY. I AM NOW PETRIFIED TO DRIVE MY ENCLAVE FOR FEAR OF OTHER FAULTY PARTS. SERVICE WAS PERFORMED AT FERMAN GMC ON NOVEMBER 11, 2013 IN LUTZ FLORIDA. THIS WAS THEIR FIRST ENCOUNTER WITH SUCH A PROBLEM. VERY SCARY EXPERIENCE FOR ALL INVOLVED. EVERY TIME I SEE A BUCK I RECALL THAT NIGHT IN MY MIND. I STILL HAVE NOT DRIVEN THE CAR SINCE IT HAS BEEN REPAIRED AND HOME. NOT SURE I CAN EVER TRUST THIS BRAND AGAIN. I WAS TOLD A FAULTY TENSIONER CAUSED THE ENGINE BELT TO SNAP. HORRIBLE. *TR
Nov 13, 2013
ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
PASSENGER SIDE FRONT WINDOW AND DOOR DEFECTIVE; SPORADIC AND RECURRENT NON-FUNCTION; DEALERSHIP WILL NOT REPAIR BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. SAFETY ISSUE; AS DRIVING AND UNABLE TO REACH PASSENGER SIDE, NOTICED DOOR UNLOCKED. DEALERSHIP SAID WOULD COST 800-900 DOLLARS TO REPLACE ELECTRICAL HARNESS AND WILL NOT REPLACE. *TR
Apr 06, 2012
Frequently Asked Questions
How many problems does the 2011 BUICK Enclave have?
The 2011 BUICK Enclave currently has 210 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2011 BUICK Enclave?
The most common problems reported for the 2011 BUICK Enclave are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2011 BUICK Enclave problem data come from?
All problem and complaint data for the 2011 BUICK Enclave comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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1,189 models
RC
1,122 models