2012 BUICK Enclave Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
130
Complaints Reported
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Complaints by Component
STRUCTURE
19 complaints
The contact owns a 2012 Buick Enclave. The contact stated that after pressing the liftgate button to the open the rear liftgate, the liftgate door opened before suddenly falling downward and closing. During the incident the liftgate door had made contact with the owners head. The contact sustained bruised head which did not require medical treatment. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 15V415000(Structure). The contact indicated that the vehicle had experienced that same failure listed in the recall. The local dealer was not contacted. The failure mileage was 105,000.
Jun 08, 2023
The contact owns a 2012 Buick Enclave. The contact stated that while placing groceries into his vehicle, an abnormal noise began to emit from the rear liftgate. As the contact moved out of the way, the liftgate slammed down independently without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 15V415000 (Structure) which he linked to the failure. The contact called the manufacturer and he was informed that his vehicle was not included in the recall. The contact was then referred to a dealer for assistance. The dealer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Jun 09, 2022
The contact owns a 2012 Buick Enclave. The contact stated that upon starting the vehicle, he would hear loud abnormal rattling and ticking sounds coming from the corner between the front passenger’s side and the windshield. There were no warnings lights were illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 129,000.
Nov 09, 2021
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE LIFTGATE INADVERTENTLY CLOSED AND STRUCK A PERSON RETRIEVING AN UNKNOWN OBJECT OUT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE F. C. KERBECK GMC DEALER LOCATED AT 100 ROUTE 73 N, PALMYRA, NJ 08065, WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,100.
Aug 17, 2020
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE REAR HATCH FAILED TO OPEN AUTOMATICALLY BECAUSE THE STRUTS FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Jan 31, 2019
+ 14 more complaints for this component
AIR BAGS
17 complaints
PURCHASED CAR USED FROM CAR DEALER. DEALER STATES HIS MECHANIC INSPECTED VEHICLE. I DROVE OFF THE LOT WITH NO ISSUES. LESS THAN 48 HRS LATER, SERVICE AIRBAG LIGHT COMES ON. VEHICLE WAS STATIONARY, IGNITION TURNED ON WHEN LIGHT CAME ON. LIGHT COMES ON, GOES OFF AND REPEATS THIS...
Nov 12, 2023
I was in a accident and the air bag hurt me very bad driver side tooth gone tissue want go down what can I do
Mar 29, 2022
The contact owns a 2012 Buick Enclave. The contact stated that while driving 65 mph a second vehicle crashed into the passenger side causing severe damage to the vehicle. During the crash, the passenger-side curtain air bags did not deploy. The driver sustained neck, back, and shoulder inquiries. The front passenger sustained head neck and back injuries. The second-row driver-side passenger suffered a head injury. The second-row passenger-side occupant suffered a head and neck and arm injury. The service dog located in the 3rd row was also injured during the crash. Medical attention was sought a couple of days after the incident. A police report was taken at the scene. The vehicle was not towed. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 132,000
Nov 15, 2021
I BOUGHT A 2012 BUICK ENCLAVE USED IN 2018. THIS YEAR THE AIRBAG DASHBOARD LIGHT CAME ON. MECHANIC SAYS I MUST REPLACE THE AIRBAG (WHICH ISN'T CHEAP) AND ALL AIRBAGS ARE DISABLED UNTIL IT IS FIXED. I KNOW THERE WAS A MASSIVE RECALL BUT APPARENTLY MY ENCLAVE WASN'T ONE OF THEM.
Oct 19, 2020
PURCHASED CAR USED FROM CAR DEALER. DEALER STATES HIS MECHANIC INSPECTED VEHICLE. I DROVE OFF THE LOT WITH NO ISSUES. LESS THAN 48 HRS LATER, SERVICE AIRBAG LIGHT COMES ON. VEHICLE WAS STATIONARY, IGNITION TURNED ON WHEN LIGHT CAME ON. *TR
Jun 22, 2020
+ 12 more complaints for this component
UNKNOWN OR OTHER
13 complaints
The tailgate lifts up and then slams down violently
Jan 16, 2025
The hatch door slam down by its self and it hit my daughter and my husband two different times because it slam down with no warning .
Sep 09, 2023
THE REAR POWER LIFT GATE DOES NOT STAY UP AND CLOSES SUDDENLY AND HAS CAUSED SEVERAL MINOR INJURIES TO MY FAMILY. I NOTICED THERE WAS POTENTIALLY A RECALL FOR THIS ISSUE FOR ENCLAVES MADE BETWEEN 2010 AND MARCH OF 2012 BUT IT DOESN'T SEEM TO BE ASSOCIATED TO MY SPECIFIC VIN.
Aug 29, 2020
REAR LIFT GATE WILL PARTIALLY OPEN THEN CLOSE AGAIN, WHEN YOU ATTEMPT TO MANUALLY OPEN IT WILL NOT HOLD IN THE OPEN POSITION. LIFT GATE WILL OPEN ALL OF THE WAY THEN CLOSE ELECTRONICALLY, THE GATE PINNED MY ELDERLY MOTHER. LIFT GATE WILL STOP WORKING ALL TOGETHER.
Sep 18, 2019
MY TAILGATE SUDDENLY CLOSES. THERE WAS A RECALL NHTSA # 15V415000 FOR THIS ISSUE BUT MY VIN # WAS NOT INCLUDED. MY MAKE YEAR AND PROBLEM MATCHES THE RECALL
Sep 06, 2019
+ 8 more complaints for this component
ENGINE
11 complaints
Driving along and engine power reduced causing car to slow significantly - like downshifting two gears. Lights / traction control lights came on dash. Errors flashed - "Traction Control Off", "Service Stabilitrak", "Engine Power Reduced" All of this not only caused a slight bit of confusion, but placed us in danger with the flow of traffic. A repair shop replaced the gas pedal, however issue persists. Research indicates the throttle body sensor might be at fault - so we replaced this. Issue persisted, so I spent time online and found a GM TSB indicating a known issue and extending the warranty 10 years or 120K miles for P2138 Code. At this point, this issue persists intermittently, so we do not consider the vehicle safe to drive.
Jul 09, 2024
The contact owns a 2012 Buick Enclave. The contact stated that while driving uphill and while driving approximately 60 MPH, the vehicle was jerking. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The contact stated that the vehicle was repaired after the dealer made a contract for the repair; however, the failure recurred, and the contact stated that the vehicle was jerking while driving at various speeds. The vehicle was then taken to two independent mechanics, who retrieved failure codes from the wheel speed sensor. The contact was informed that the engine needed to be replaced. After filing a complaint with the Federal Trade Commission, the contact was advised to file a complaint with the NHTSA hotline. The manufacturer was not made aware of the failure. The approximate failure mileage was 128,000.
Nov 29, 2022
The contact owns a 2012 Buick Enclave. The contact stated that while his wife was driving 45 MPH and approaching a stop sign, the vehicle stalled without warning. The contact managed to coast the vehicle to the shoulder of the roadway and attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed and determined that the piston rods failed and needed to be replaced. The vehicle was not repaired. The contact then towed the vehicle to an independent mechanic for a second diagnostic test which confirmed the result from the dealer. The vehicle was being repaired. The manufacturer was not notified of the failure. The failure mileage was approximate 140,000
Aug 18, 2021
TIMING BELT IN ENGINE BROKE.
Jan 21, 2021
TIMING CHAIN STRETCHED
Aug 09, 2020
+ 6 more complaints for this component
STEERING
11 complaints
The contact owns a 2012 Buick Enclave. The contact stated that while driving at various speeds, the vehicle lunged forward while accelerating. The failure was more persistent at speeds of 40 MPH and lower. There were no warning lights illuminated. Additionally, while turning the steering wheel to the left or the right there was a clunking sound coming from the steering wheel. The vehicle had been taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 83,000.
Apr 22, 2024
Loss of power steering when brakes applied. This is dangerous to make turns and park the vehicle. Buick has already issued at least one NHTSA service bulletin regarding this issue, in which the power steering pump failure causes intermittent drops of hydraulic pressure that will cause reduced or loss of steering assist
Sep 22, 2021
POWER STEERING FAILURE IN THE MIDDLE OF A TURN ONTO LOCAL HIGHWAY, STEERING WHEEL SUDDENLY BECAME STIFF AND IMPOSSIBLE TO TURN ' I WAS ALMOST GOT HIT BY A TRUCK! LATER ON I HAD SIMILAR ISSUES INTERMITTENTLY. SOMETIMES POWER STEERING WORKS BUT MANY OTHER TIMES DOESN'T. THIS HAPPENED AFTER A WINTER SNOWSTORM WHEN I LEFT THE CAR OUTSIDE, SO MY SUSPICION IS THAT THE EXTREMELY COLD TEMPERATURE CAUSED SOME BUICK ENCLAVE'S MANUFACTURING DEFECTS TO HAVE REVEALED ITSELF.
May 23, 2018
FRONT RACK AND PINION MAY DEVELOP LEAKS AND NEED COSTLY REPLACEMENT. SYMPTOMS INCLUDE FRONT END NOISE WHEN TURNING RIGHT OR LEFT AT LOW SPEEDS AND FLUID LEAKAGE. NOISE IS SIMILAR TO A BAD STRUT OR POWER STEERING ISSUE. BUICK CUSTOMER SERVICE STATES THERE ARE NO CURRENT RECALLS OR SERVICE BULLETINS FOR RACK AND PINION ON ENCLAVES.
Jan 09, 2018
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE DRIVING 5 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER (JIMMY'S GARAGE INC, LOCATED AT 3124 ELMIRA RD, NEWFIELD, NY 14867; (607) 594-3030), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Aug 17, 2017
+ 6 more complaints for this component
ELECTRICAL SYSTEM
8 complaints
If any warning light comes on such as my add air to a tire (it always tells me the wrong tire), all of the warning lights start flashing. Things shut off (radio, dash lights, backup camera) and sometimes the car will shut completely down and come back on. I am afraid to drive very far.
Jan 16, 2024
POWER LIFTGATE IS NOT WORKING. IT COLLAPSED ON MY WIFES BACK AFTER SHE HAD OPENED IT TO GET GROCERIES.
Jan 29, 2019
POWER LIFTGATE MOTOR IS NOT WORKING. WHEN THE LIFTGATE WAS OPENED MANUALLY AFTER THE POWER LIFT DID NOT WORK A LOUD CLANKING ENSUED.
Dec 18, 2018
THE SWITCH THAT TURNS OFF THE RADIO. WHEN YOU OPEN THE DRIVERS DOOR DOES NOT WORK. MOST OF THE TIME; WITHOUT A LOT JIGGLING.
Aug 07, 2016
AFTER A BATTERY WAS REPLACED 15 SENSOR CIRCUIT ALARMS APPEAR, ALL DUE TO LOSS OF VOLTAGE, UPON DRIVING ALL BUT 2 RESOLVED. THE 2 REMAINING ARE THE ISSUE. THEY WERE THE HVAC DOOR ACTUATOR & HEATER/AC DOOR MOTOR. BOTH NEED TO BE REPLACED. DEALER WOULD NOT REIMBURSE ME,
Jul 25, 2016
+ 3 more complaints for this component
POWER TRAIN
6 complaints
When pulling onto a county road with traffic the transmission kept slipping and the engine would rev higher. It took a lot longer to get up to speed and the cars behind me had to brake quickly.
Sep 15, 2024
LAST COUPLE YEARS I BEEN HAVING PROBLEMS WITH THE TRANSMISSION SKIPPING, HESITATING A LOT THE DEALER TOLD ME THERE IS BIG PROBLEM WITH THE TRANSMISSION IN THIS VEHICLE AND THEY TOLD ME I WILL NEED NEW TRANSMISSION OR IT HAS TO BE REBUILT BECAUSE IT WILL GET WORSE WITH TIME. MY MECHANIC ADD SOME LUCAS TO HELP SMOOTH UP THE SHIFTING AND I DID THAT TWICE AND IT GETTING WORSE NOW SO I DON'T KNOW WHAT I WILL DO BECAUSE NEW TRANSMISSION IS COSTLY AND REBUILD ALSO. THE PROBLEM ACCURAC WHEN I DRIVE EVERY DAY AND IT'S HAPPENS WHEN I BE CRUISING AND THE CAR BE HESITATING AND SHAKING AND DON'T WANT TO DOWN SHIFT AND THEN FEELS LIKE IS STOLING AND WILL SHUT DOWN AND THIS HAPPENS ALL THE TIME. THIS HAPPENS EVERY TIME I DRIVE SO THIS IS SAFETY ISSUE AND THIS IS HAPPENING TO A LOT OF PEOPLE AND SHOULD BE RECALL FOR THE TRANSMISSION IN THIS VEHICLE AS SOON POSSIBLE. THANKS
Dec 18, 2019
I HAVE LOOKED UP MY VEHICLE INFORMATION THROUGH GM. I CAN SEE WHERE THEY HAD THE VEHICLE IN A SHOP IN NY TO LOOK AT IT. UNKNOWINGLY I BOUGHT A VEHICLE WITH A HUGE LIST OF ISSUES! FIRST OF ALL, THE TORQUE CONVERTER WAS GOING OUT ON MY VEHICLE WHEN I PURCHASED IT FOR A DEALER. SECOND, THE TRANSMISSIONS ON THE ENCLAVES, ACADIAS, TRAVERSES AND TERRAINS ARE JUNK! I TAKE GREAT CARE OF MY VEHICLES AND HAVE NEVER HAD A TRANSMISSION FAIL ON ME AT 100,000 MILES! WHEN GM HAS THIS VEHICLE IN NY THEY SHOULD HAD REPLACED THE TRANSMISSION AND THE TORQUE CONVERTER WHEN IT WAS STILL UNDER WARRANTY! THEY STATED THAT THEY COULD NOT FIND OUT WHAT THE ISSUE WAS. EVERY SINGLE PERSON THAT I HAVE BEEN IN CONTACT WITH THAT HAS THE ABOVE NAMED VEHICLES ARE LEFT WITH TRANSMISSION FAILURE AT VERY LOW MILEAGE. NOW I'M LEFT WITH HAVING TO REPAIR THE COST OF BOTH UNITS. THIS SHOULD BE INVESTIGATED AS TO MANY ISSUES ARE ARISING FROM THESE MODELS. WHEN YOU ARE DRIVING DOWN THE ROAD AND THE VEHICLE DOES NOTHING BUT SHUDDER AND SHAKE WHILE NOT WANTING TO ACCELERATE IS DANGEROUS! MY TRANSMISSION FAILED OUT OF NO WHERE! I CURRENTLY DO NOT HAVE 4TH,5TH OR 6TH GEAR.
Oct 08, 2019
WHENEVER THE VEHICLE IS IN DRIVE AND ON AN INCLINE THE VEHICLE WILL ROLL BACKWARDS EXCESSIVELY IF THE BRAKES ARE NOT HELD. IF I PULL UP TO A SIGNAL LIGHT OR INTERSECTION WHERE THERE IS AN INCLINE MY HEART IS BEATING SO FAST BECAUSE I AM AFRAID THE VEHICLE IS GOING TO ROLL BACKWARDS ONTO THE VEHICLE BEHIND ME. I HAVE BEEN TOLD BY A DEALERSHIP REPAIR REPRESENTATIVE TO "JUST APPLY THE BRAKES." WELL, YOU HAVE TO RELEASE THE BRAKES IN ORDER TO ACCELERATE AND MERGE INTO TRAFFIC AND WHEN I RELEASE THE BRAKES TO PROCEED, THE VEHICLE WILL ROLL BACKWARDS UNLESS I HURRY UP AND ACCELERATE (DOING THIS, I RUN THE RISK OF CRASHING INTO ONCOMING TRAFFIC). IF THERE IS A VEHICLE DIRECTLY BEHIND MY VEHICLE, I COULD POSSIBLY ROLL BACKWARDS INTO IT OR INTO SOMEONE WALKING BEHIND MY VEHICLE. THE DEALERSHIP REPAIR SHOP CONTINUES TO TELL ME THIS IS "NORMAL". NONE OF THE VEHICLES MY FAMILY HAS EVER OWNED OR THAT I'VE EVER DRIVEN HAS DONE THIS. THE DEALERSHIP REPAIR MANAGER TEST DROVE OTHER ENCLAVES ON THE LOT AND HE SAID THEY DID NOT ROLL BACKWARDS IN SIMILAR SITUATIONS. BUT WHEN HE TEST DROVE ANOTHER 2012 BUICK ENCLAVE IT ALSO ROLLED BACKWARDS WHEN ON AN INCLINE AND IN DRIVE. HE TOLD ME THAT SINCE THE OTHER 2012 BUICK ENCLAVE ALSO ROLLED BACKWARDS, THAT HE CONSIDERED THIS AS "NORMAL". I TOLD HIM IT'S NOT NORMAL FOR A VEHICLE TO EXCESSIVELY ROLL BACKWARDS LIKE THAT; IN MY OPINION THIS IS A SERIOUS 2012 BUICK ENCLAVE ISSUE. WHAT AM I TO DO IF THE BRAKES, GOD FORBID, SHOULD ALSO GO OUT. I'M AFRAID THAT IF I'M GOING UP A BRIDGE OR SOMETHING I'M GOING TO ROLL BACKWARDS TO MY DEATH.
Nov 18, 2015
WHINE OR WHISTLE NOISE. DEALER STATED IT WAS LOW POWER STEERING FLUID; RACK AND PINION LEAKING. SYSTEM REPLACED BUT NOISE CONTINUED. RETURNED FOR MORE WORK IN 5/5 AND 5/27/2014. DEALER FINALLY SAID NOTHING CAN BE DONE ABOUT THE NOISE, BUT EVERYTHING IS WORKING ACCORDING TO SPECS. NOISE CONTINUES. BUICK CUSTOMER COMPLAINT REP. SAID NOTHING IS WRONG, THAT EVERYTHING IS ACCORDING TO SPECS, EVEN THOUGH THE NOISE WAS ABSENT FOR THE FIRST 16000 MILES. CUSTOMER COMPLAINT CASE NUMBER IS [XXX] MY CONCERN IS SOMETHING IS WRONG AND BUICK ISN'T SAYING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mar 04, 2015
+ 1 more complaint for this component
FUEL/PROPULSION SYSTEM
2 complaints
Fuel pump, throttle body, and High pressure fuel pump. Car makes door lock noises and’s completely cuts off while driving over 20 times now on highway and all. Have gotten several things repaired in addition to these listed things and after repairing car works fine for a few months then needing to be replaced again. No codes are being given other then abs, traction control warning and stabilitrak
Apr 29, 2025
THE FUEL GAUGE READS 1/4 FULL THEN A COUPLE MINUTES LATER READ EMPTY. IT FLUCTUATES CONSTANTLY GIVING THE WRONG READING. SEVERAL OTHERS HAVE HAD THE SAME ISSUE WITH THIS SAME YEAR, MAKE AND MODEL VEHICLE.
Feb 12, 2021
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
What does it mean when my car says service StabiliTrak and service traction control? Its main function is indicating that the traction system has been turned off manually to remind you to turn it back on when necessary. However, the StabiliTrak warning light may also signal potential damage to vehicle components that allow the system to work effectively. Loss of Power to Engine, Can't stear, feels like its about to blow up. It seems very usual for the Enclaves, Traverses and Acadias. And I had the same problem out of my 2014 Traverse LTZ
Feb 08, 2024
WHILE DRIVING DURING LIGHT ACCELERATION A MILD TO VIOLENT SHUDDER OCCURS CAUSING REDUCTION OR LOSS OF CONTROLL GM STATES ITS NORMAL. NO SPECIFIC SPEED HAPPENS ANY TIME AT RANDOM. AFTER RESEARCHING EXTENSIVELY IT IS A COMMON PROBLEM AMONG THIS LINE OF VEHICLES. VEHICLE IS AN ALL WHEEL DRIVE BUICK ENCLAVE PLATNUM EDITION. NO PROBLEM OR SOLUTION IS FOUND. THIS IS DANGEROUS
Sep 30, 2018
VISIBILITY/WIPER
2 complaints
High speed wiper function does not work.
Jul 21, 2021
TL * THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE HEATER WAS ACTIVATED AND OVERHEATED, CAUSING THIRD-DEGREE BURNS TO THE CONTACT'S FOOT. THE VEHICLE WAS INSPECTED BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Mar 14, 2014
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
MY TRUCK STARTED TO JERKING WHILE I WAS DRIVING.WHEN I WENT IN THE DEALERSHIP TO GET A PIECE FOR MY INTER RIM WAS MISSING.STARTED THE TRUCK.WENT INTO REVERSE.WHEN I STARTED IN DRIVE WOULDN'T MOVE FORWARD.HAVEN'T HAD ANY PROBLEMS UNTIL TODAY.I HAD TO LEAVE IT AT THE DEALERSHIP FOR A DIAGNOSTIC..
Apr 15, 2021
WHEN FILLING UP THE VEHICLE WITH GAS, IT IS FLOODING THE ENGINE... THERE IS ALSO ANOTHER ISSUE THAT WHEN YOU TURN OFF YOUR VEHICLE AND THE KEY IS OUT OF THE IGNITION, THE CAR AND RADIO STILL RUNS...APPARENTLY, THERE IS A FUSE BOX THAT IS CAUSING THIS PROBLEM.
Aug 30, 2018
VISIBILITY
2 complaints
TL* THE CONTACT OWNS 2012 BUICK ENCLAVE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE CONTACT ATTEMPTED TO TURN ON THE HEATER HOWEVER, THERE WAS NO HEAT COMING OUT OF THEIR VENTS. THE FAILURE CAUSED THE WINDSHIELD TO BECOME FROSTED AND FOGGY. THE CONTACT STATED THAT THE VISIBILITY WAS GREATLY DIMINISHED THROUGH THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO BOUCHER BUICK GMC OF WAUKESHA (1907 E MORELAND BLVD, WAUKESHA, WI 53186) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HVAC CONTROL MODULE NEEDED TO BE REPLACED HOWEVER, THE PART WAS DISCONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Feb 05, 2021
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE LOADING SOME ITEMS IN THE BACK OF THE VEHICLE, THE SUN ROOF SHATTERED INTO PIECES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS BEING REPAIRED AT THE DEALER (WALTER JACKSON IN RINGGOLD, GEORGIA), BUT WAS NOT COVERED UNDER WARRANTY. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Jun 12, 2017
SEATS
2 complaints
BOTH DRIVER AND FRONT PASSENGER SEAT 'TRIM' IS CRACKING AND FALLING APART. WE PURCHASED EXTENDED WARRANTY BUT IT WILL NOT COVER THE FRONT SEAT TRIM BECAUSE ITHEY WON'T. THEY AGREE THAT IT'S NOT A WEAR ITEM LIKE OIL, GAS, BRAKES, OR WIPERS BUT STILL WON'T REPLACE THEM. THE ODD PART IS THAT THE PASSENGER SIDE IS WORSE THAN THE DRIVER'S SIDE BUT IT IS USUALLY EMPTY MONDAY-FRIDAY. IF BOTH OF OUR SEAT TRIM ARE DEMOLISHED AND WE GIVE IT NORMAL WEAR, WE CAN'T THE ONLY ONES OUT THERE WITH THIS RIDICULOUS PROBLEM. THEY JUST STARTED FALLING APART ABOUT A YEAR AGO. I PUT A DATE BECAUSE IT WAS REQUIRED FOR SUBMITTING THIS FORM BUT IT WAS MORE OF A PROGRESSIVE BREAKING APART.
Apr 23, 2018
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT BOTH FRONT SEAT HEAD RESTRAINTS OBSTRUCTED THE VIEW OF THE ROAD FOR BOTH THE DRIVER AND FRONT PASSENGER. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE HEAD RESTRAINTS OBSTRUCTED THE VIEW OF THE ROAD. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 350 AND THE CURRENT MILEAGE WAS 1,000.
Jun 25, 2012
TIRES
2 complaints
MICHELIN TIRES F61010 HAVE SLOW LEAK
Sep 05, 2015
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE P255/65R18/109S. THE CONTACT STATED THAT THE FOUR TIRES DEVELOPED CRACKS IN THE CHANNEL AROUND THE CIRCUMFERENCE OF THE TIRES AND THE OUTER TREAD. THE CONTACT INDICATED THAT THE TIRES WERE NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES); HOWEVER, THE TIRES EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 18,000. THE VIN AND VEHICLE FAILURE MILEAGE WERE UNKNOWN.
Aug 13, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
Transmission needs replacing
Jul 23, 2025
AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
1 complaint
Steering wheel airbag warning. Seat belts fraying. The underneath welding for the support bar, potentially the rear axel, came unwelded.
Mar 08, 2025
STRUCTURE,ENGINE
1 complaint
The contact owns a 2012 Buick Enclave. The contact stated that while driving at various speeds, the vehicle lost motive power and hesitated while attempting to accelerate and depressing the accelerator pedal. During the failure, the check engine warning light momentarily illuminated. The vehicle was taken to a local mechanic who was unable to determine the cause of the failure. Additionally, while opening the rear liftgate door, there was a clicking sound coming from the driver's side rear liftgate door strut. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V415000 (STRUCTURE). The failure mileage was 118,000.
Feb 26, 2025
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
My car has shut off multiple times , electrical shorts, intermittent no start, intermittent misfires all the time but randomly , injector codes even when replaced and injectors are good , yes come check out my vehicle no shops can find out what's the problem practically the whole front end has been replaced and problems still happening it is congruent with a recall but shows nothing from vin
Dec 31, 2024
SERVICE BRAKES
1 complaint
I purchased this vehicle (used)on 01/12/2021. 5 weeks later the brakes pedal went to the floor. It has done this randomly several times. Usually I can get the car stopped, put it in park and pump the brake pedal a few times and the pedal will be back to normal.When this happens it's usually at a low speed and I can get the car stopped but it takes a while. I have attempted to talk to Gen. Motors at Detroit seeking information as to how can I repair this problem. I got no help from Detroit. My local Buick shop manager tells me it could be any number of things. Maybe a sensor or something in the brake system or a vaccuum problem. I need to know what to do to fix this problem before I get into a wreck.
Jan 02, 2024
VEHICLE SPEED CONTROL
1 complaint
The contact owns a 2012 Buick Enclave. The contact stated while driving in a parking lot at approximately 5 mph and making a right turn, the brake pedal was depressed and the vehicle revved up and accelerated to about 20 mph while the brake pedal as depressed. The contact stated no warning light was illuminated. The vehicle ran into a building wall as the engine continued revving. The contact shut the engine down and put the vehicle into park. The contact stated that the air bags did not deploy. The contact was injured with a slight cut on the ring finger on his left hand. The contact did not seek medical attention for the cut on his finger. The police were called and wrote an accident report. The contact had the vehicle towed to a tow lot first and then to a body shop. The contact did not have the local dealer diagnose the vehicle. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 160,000.
Feb 18, 2022
EQUIPMENT
1 complaint
2012 BUICK ENCLAVE. CONSUMER WRITES SEEKING REIMBURSEMENT TO FOR VEHICLE REPAIRS. THE CONSUMER STATED AIR CONDITION LINE HAD A SMALL HOLE CAUSED BY IMPROPER INSTALLATION. THE LINE RUBBED AGAINST THE ADJACENT TUBE.
Aug 13, 2021
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
The contact owns a 2012 Buick Enclave. The contact stated while driving 65 mph, the engine started shaking with the check engine warning light illuminated. The contact stated when he disengaged the accelerator pedal and depressed it again, the engine stopped shaking. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure however, the check engine light was reset. The contact stated that the failure had been reoccurring from the original date of purchase. The vehicle was taken to an independent mechanic several times. The contact stated that the catalytic converter, alternator, battery, fuel pump and fuel pressure sensors were replaced however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 158,000.
Jun 30, 2021
POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 GMC ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. WHITE FORD LLC., LOCATED AT 175 OLD FARM RD, ROANOKE RAPIDS, NC 27870 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Nov 05, 2020
STRUCTURE,UNKNOWN OR OTHER
1 complaint
THE HATCHBACK SLAMS SHUT RANDOMLY. IT ALWAYS CLOSES ON ITS OWN WHILE PEOPLE ARE UNDER IT.
Aug 06, 2020
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE TRACTION CONTROL AND STABILI TRAC WARNING LIGHTS ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT STATED THAT HER HUSBAND WAS NOTIFIED OF THE FAILURE AND RESTARTED THE VEHICLE AND DROVE BACK TO THE RESIDENCE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TRACTION CONTROL AND STABILI TRAC WARNING LIGHTS FLASHED INTERMITTENTLY AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE RESUMED NORMAL OPERATION ONCE THE WARNING LIGHTS WAS NO LONGER DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO TERRY LABONTE CHEVROLET (1401 BRIDFORD PKWY, GREENSBORO, NC 27407) WHERE THE STEERING SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO HENDRICK CHEVROLET (100 AUTO MALL DRIVE, CARY, NC 27511) WHERE THE CONTACT WAS INFORMED THAT THE SPARK PLUGS NEEDED TO BE REPLACED, WHICH WAS STILL PENDING. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE IGNITION WIRES, SPARK PLUGS AND UPPER CONTROL ARM WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Feb 27, 2020
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
I HAD THE RECALL DONE ON MY VEHICLE AS PART OF THE 2015/2016 LIFTGATE RECALL. I HAVE HAD NO PROBLEMS SINCE. THIS MORNING WHEN GETTING INTO THE BACK OF MY CAR, THE LIFTGATE STARTED TO CLOSE ON IT'S OWN WITH NO WARNING (BEEPING OR LIGHTS) AND HIT ME ON THE HEAD. EVEN THOUGH IT IS SUPPOSED TO OPEN AGAIN WHEN IT DETECTS AN OBJECT IN THE WAY, IT CONTINUED TO PUSH CLOSE ON ME. I HAD TO FORCE THE LIFTGATE UP WHILE IT WAS PUSHING DOWN. I TRIED TURNING THE POWER OFF AND THE LIFTGATE WON'T STAY OPEN AT ALL. I TRIED PROPPING SOMETHING UNDER IT TO KEEP IT OPEN, BUT DUE TO THE WEIGHT OF THE LIFTGATE, I CANNOT KEEP IT OPEN. I EFFECTIVELY CAN NO LONGER SAFELY USE THE BACK OF MY VEHICLE FOR STORAGE, AS I AM AFRAID THE DOOR WILL TRY TO CLOSE ON ME EVERY TIME. I HAVE READ THAT IT IS AN ELECTRICAL/SOFTWARE ISSUE, AS WELL AS AN ISSUE WITH THE STRUTS ON THE DOOR. I HAD THE SOFTWARE UPGRADED, BUT THE STRUTS WERE NOT REPLACED AS PART OF THE ORIGINAL RECALL. THE ONLY ELECTRICAL ISSUES I'VE HAD ARE THAT THE ACTUATORS FOR MY HEATING & A/C ARE NOT SWITCHING OVER. BECAUSE OF THIS MY DEFROST AND FRONT VENTS DON'T WORK. I LIVE IN AN AREA WHERE IT IS BELOW FREEZING IN THE WINTER. THE DEFROST NOT WORKING HAS CAUSED SAFETY ISSUES BECAUSE THE WINDOWS WILL FOG UP SUDDENLY WHILE I'M DRIVING. I HAVE TO PULL OVER OFTEN TO SQUEEGEE THE FOG OFF THE INSIDE OF THE WINDOWS SO I CAN SEE WHILE DRIVING. TRIED REPLACING THE PARTS OURSELVES, AND IT STILL DOESN'T WORK. I HAVE ALSO HAD ISSUES WITH THE RADIO/ENTERTAINMENT SYSTEM. IT RANDOMLY CHANGES BETWEEN BAND, CD, AUX INPUT, SATELLITE RADIO AND USB WITH NO INPUT FROM ME. ALTHOUGH THIS IS MORE OF A NUISANCE THAN A SAFETY ISSUE, I FEAR IT POINTS TO A LARGER ELECTRICAL PROBLEM. I HAVE TAKEN MY VEHICLE TO A DEALERSHIP FOR THE ACTUATOR AND ENTERTAINMENT SYSTEM PROBLEMS AND WAS TOLD THEY CAN'T REPLICATE THE ISSUE, SO THEY CAN'T FIX IT. DOES IT EVERY TIME I DRIVE.
Feb 07, 2020
STEERING,UNKNOWN OR OTHER
1 complaint
POWER STEERING PUMP WAS REPLACED SEPT 2017 DUE TO INTERMITTENT STEERING PROBLEMS WHEN MAKING RIGHT HAD TURNS GENERALLY AT LOWER SPEEDS (78066 MILEAGE). NOVEMBER 2019 SAME ISSUE (98302 MILEAGE) DEALER TOLD ME WITH SOME CARS TWO YEARS IS THE LIFE OF A POWER STEERING PUMP. I WOULD NOT BE ABLE TO CONTROL THE VEHICLE IF THIS HAPPENED A ANY RATE OF SPEED. ALSO, THE AIR CONDITIONER HAS BEEN REPAIRED EVERY YEAR SINCE 2015. EARLIER IN 2019 THE BLOWER ON THE HEATER TOTALLY QUIT AND HAD TO BE REPLACED
Dec 04, 2019
AIR BAGS,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO REVERSE AND PARK; HOWEVER, THE VEHICLE KEPT ROLLING FORWARD AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO BALLAS BUICK GMC (LOCATED AT 5715 CENTRAL AVE, TOLEDO, OH 43615, (419) 464-7699) TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS SALVAGED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TP *PM
Sep 23, 2019
SERVICE BRAKES,ENGINE
1 complaint
WE PURCHASED A 'CERTIFIED PRE-OWNED' 2012 BUICK ENCLAVE FROM ROYAL BUICK OF SUSSEX NEW JERSEY IN FEBRUARY OF 2017. THE CAR SHUT OFF ON FRIDAY JANUARY 11TH. IT WAS TOWED TO ROSSI WHERE WE HAVE BEEN TAKEN IT FOR ALMOST TWO YEARS OF ONGOING MAINTENANCE, BOTH SCHEDULED AND NON, AND HAVE SPENT OVER $10K IN THE LAST YEAR ALONE, ON SERVICE THAT DID NOT RESOLVE THE CLICKING SOUND COMING FROM THE ENGINE. EARLIER THAT DAY I HAD MADE THE EARLIEST APPOINTMENT AVAILABLE WHICH WAS 10 DAYS LATER, ON THE 21ST. AFTER BREAKING DOWN, WE WENT TO THEIR SHOWROOM THAT FOLLOWING SATURDAY AND WERE SEEN BY CHARLIE. HE WROTE UP A VERY REASONABLE DEAL FOR $1K DOWN WITH MANY INCENTIVES INCLUDING ONE FOR ME BEING A VOLUNTEER EMT. MATT THE SALES MANAGER CAME BACK AND TOLD US THAT MY WIFE'S CREDIT SCORE WAS NOT WHAT WE HAD CLAIMED AND QUALIFIED FOR A TIER TWO INSTEAD OF A TIER ONE WHICH NOW REQUIRED A $6K DOWN PAYMENT. WE CHECKED MY WIFE'S CREDIT SCORE ON EXPERIAN BEFORE WE LEFT ROSSI AND GOT THE SAME SCORE WE HAD GIVEN MATT ORIGINALLY, WHICH WE SHOWED HIM AND TO WHICH HE RESPONDED "WE USE A DIFFERENT SYSTEM". WE DECIDED TO KEEP THE ENCLAVE AND REPAIR IT. THE BATTERY, SOLENOID AND VALVES WERE REPAIRED BEFORE THE 21ST AND WE WERE TOLD THAT WE COULD PICK-UP THE CAR AFTER IT WAS TEST DRIVEN BY THE TECHNICIAN. WE DID NOT HEAR BACK FROM ROSSI SERVICE SO WE CALLED AND WERE TOLD THAT WHEN TEST DRIVING THE VEHICLE AFTER THE MOST RECENT REPAIRS - THE TECHNICIAN HEARD A CLICKING SOUND COMING FROM THE ENGINE. WOW! THAT SOUNDED VERY FAMILIAR AS THIS WAS THE COMPLAINT WE HAD OFTEN SUBMITTED TO ROSSI IN THE PAST AND THAT WE SUSPECTED PROMPTED EXPENSIVE AND UNRELATED REPAIRS. THIS TIME HOWEVER THEY TOLD US THEY WOULD NEED TO DIAGNOSE THE ENGINE, SO THE NEXT DAY THEY CALLED US AND TOLD US, THE CAR, WITH JUST UNDER 103K MILES - 'NEEDS A NEW ENGINE'. NO FURTHER EXPLANATION WAS OFFERED EXCEPT A QUOTE OF $6K.
Feb 17, 2019
POWER TRAIN,SERVICE BRAKES
1 complaint
I PURCHASED THIS CAR FROM SUNTRUP FORD WESTPORT IN JULY 2018. THE DAY I TOOK IT HOME I FOUND ONE ISSUE WITH THE RACK AND PINION AND IMMEDIATELY TOOK THE VEHICLE TO MY LOCAL MECHANIC TO BE LOOKED OVER. AFTER BEING GIVEN A LIST OF ISSUES I TOOK THE CAR BACK TO THE DEALERSHIP AND WAS TOLD THAT ALL OF THE ISSUES WOULD BE ADDRESSED AND FIXED. 2 MONTHS AND NO COMMUNICATION LATER I GET MY CAR BACK AND THE BRAKE BOOSTER STILL WAS NOT FIXED, MAKING THE CAR UNSAFE FOR MYSELF AND MY TWO CHILDREN TO BE IN. THE DEALERSHIP IS NOW REFUSING TO FIX THE BRAKE BOOSTER WHICH WAS ON THE ORIGINAL LIST OF THINGS WRONG WITH THE CAR AND MAKING IT UNSAFE TO DRIVE. THIS INCIDENT TOOK PLACE BETWEEN JULY 21ST 2018 TILL SEPT 26TH 2018
Sep 27, 2018
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
MY 2012 BUICK ENCLAVE STARTED HAVING PROBLEMS ON FEB. 14TH. I WAS DRIVING MY DAUGHTER TO SCHOOL AND ALL OF THE SUDDEN THE CAR CHIMED ABOUT 3 TIMES (ALMOST LIKE THE SEATBELT SOUND) ' THEN ALL THE SUDDEN THE DASHBOARD READ THE FOLLOWING: 1.ENGINE POWER IS REDUCED 2.SERVICE TRACTION CONTROL 3.SERVICE STABILITRAK 4.THE ENGINE LIGHT COMES ON AT THE SAME TIME, THE ENGINE POWER IS SO LOW THAT I HAD TO LITERALLY FLOOR IT, IT WASN'T EVEN GOING 5 MILES AN HOUR, IT WAS HARD TO STEER AND THE BRAKES WERE HARD TO OPERATE --- ALL POWER FUNCTIONS GREATLY REDUCED. THEN THE ENGINE IDLES HARD. THIS VIDEO IS EXACTLY WHAT MY CAR DOES: [XXX] THERE IS NO RHYME OR REASON WHEN THIS HAPPENS---- VERY RANDOM. AFTER A FEW MINUTES, I WAS ABLE TO RESTART THE CAR AND DRIVE IT TO THE DEALERSHIP (THE ENGINE LIGHT WAS STILL ON). SINCE THE DEALERSHIP CAN'T DUPLICATE THE PROBLEM, THEY WERE UNABLE TO DETERMINE THE CAUSE FOR THE PROBLEM. SINCE THEN, THIS HAS HAPPENED 10+ TIMES. RECENTLY I WAS GOING ABOUT 75 MILES AN HOUR, ON THE INTERSTATE, THE CAR CHIMED, ALL THE SAME THINGS ON THE DASH BOARD, I WENT FROM 75 TO 20 IN SECONDS. YESTERDAY (6/11/18) WAS THE LAST STRAW. I WAS GOING 45/50 ON A MAJOR ROADWAY WHEN MY CAR STOPPED WORKING AGAIN. THERE WAS NO SHOULDER TO GET TO - AN 18-WHEELER CARRYING A LARGE TRACTOR HAD TO SWING INTO THE NEXT LANE TO AVOID HITTING ME. IT IS ONLY BY GOD'S GRACE THAT NO ONE WAS HURT YESTERDAY. ONCE THE CHIME SOUNDS, THE CAR LITERALLY STOPS WORKING. THIS IS A VERY DANGEROUS PROBLEM AND IN LOOKING ON THE INTERNET IT IS NOT UNCOMMON TO GMC VEHICLES. I HAVE CHILDREN AND DO NOT FEEL SAFE DRIVING THIS CAR. I DON'T UNDERSTAND WHY GMC HAS NOT IDENTIFIED THE PROBLEM. I FOUND THIS VIDEO ON-LINE THAT SEEMS TO IDENTIFY THE PROBLEM. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Jun 12, 2018
SUSPENSION,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE POWER LIFTGATE WAS REACHING ITS FULL POSITION, IT INDEPENDENTLY SLAMMED SHUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RK CHEVROLET (502 N DELSEA DR, VINELAND, NJ 08360, (856) 696-8400) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT ASSOCIATED WITH THE RECALL. THE CONTACT WAS PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Jan 22, 2018
STEERING,SUSPENSION,ENGINE
1 complaint
FRONT SUSPENSION HAD TO BE REPLACED. AIR CONDITIONER, EVAPORATOR COMPONENT HAD TO BE REPLACED THREE DIFFERENT OCASIONS..REAR GATE RECALL ,REPLACED LIFT GATES SHOCKS.. MODE VALVE ACTUATOR REPLACEMENT.
Jun 30, 2017
STEERING,SERVICE BRAKES
1 complaint
THE CAR WAS BOUGHT BRAND NEW IN 2013. MY WARRANTY EXPIRED 2 MONTHS AGO. THE CAR HAS ONLY 27K MILES. ALREADY THE POWER STEERING FLUID LINE BROKE AND LEAKING, CAUSING VERY UNSAFE STEERING MANIPULATION. THE BRAKE CALIPERS HAVE FAILED AND LEAKING BRAKE FLUID AGAIN CAUSING UNSAFE DRIVING CONDITIONS. BUICK WILL NOT FIX THESE ISSUES, WHICH CLEARLY ARE A RESULT OF POOR QUALITY.
May 04, 2016
SERVICE BRAKES, AIR
1 complaint
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT THE FRONT ROTORS ON BOTH SIDES HAD RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,704.
Apr 28, 2016
STEERING,STRUCTURE
1 complaint
RACK AND PINION NEEDS REPLACING AFTER 76K MILES. REAR HATCH OPENS THEN SLAMS SHUT ON ITS OWN WITHOUT STAYING UP
Jan 27, 2016
SEAT BELTS
1 complaint
TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE SEAT BELT FAILED TO RESTRAIN THE DRIVER WHO, AS A RESULT, SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER RECLINED ALL THE WAY BACK, PINNING THE REAR PASSENGER. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 03/10/16*LJ *CN
Jan 15, 2016
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
MULTIPLE INSTANCES OF THE TRANSMISSION SLIPPING INTO A "NEUTRAL-TYPE-STATE" WHILE ATTEMPTING TO MERGE ONTO/INTO HIGHWAY SPEEDS. THIS HAS OCCURRED OVER 20 TIMES IN THE LAST 1.5 YEARS. DEALERSHIP TOOK CAR ON MULTIPLE OCCASIONS AND WAS ABLE TO REPLICATE IT 1X. THEIR CORRECTIVE MEASURE WAS TO RE-DOWNLOAD TRANSMISSION SOFTWARE. THIS DID NOT FIX THE ISSUE. THIS IS AN INTERMITTENT PROBLEM THAT POSES A SIGNIFICANT SAFETY RISK, AS THE SLIPPAGE CAN LAST ANYWHERE FROM 1 TO 3 SECONDS. *TR
Mar 26, 2015
SUSPENSION,POWER TRAIN
1 complaint
REAR DIFFERENTIAL CLUTCH PAK REPLACED BY DEALER SERVICE DEPARTMENT. UNDER WARRANTY. OIL WAS DRIPPING FROM REAR, CENTER, NEAR AXLE. 09/11/2012 FIRST DEALERSHIP DIAGNOSED "F2023 SEAL, PINION SHAFT OIL - REAR DIFFERENTIAL " REPLACED SEAL. UNDER WARRANTY - NO CHARGE. MILEAGE 24138. 09/19/2011 STILL LEAKING WHILE OUT OF TOWN. SECOND DEALERSHIP DIAGNOSED SAME THING. "PINION SEAL IS LEAKING" "REPLACED THE REAR DIFFERENTIAL PINION SEAL FILLED FLUID..." UNDER WARRANTY - NO CHARGE. MILEAGE 24710. 09/27/2012 STILL LEAKING. CALLED DEALERSHIP WHERE CAR WAS PURCHASED. TOOK TO THEIR SERVICE DEPARTMENT. THEY DIAGNOSED, "R&R TORQUE TUBE AND FOUND OIL ON BOTH SIDE OF CLUTCH PACK. OPENED TAC CASE REPLACED CLUTCH PACK AND DISASSEMBLED TORQUE TUBE AND CLEANED ALL OF RESIDUAL OIL." UNDER WARRANTY - NO CHARGE. MILEAGE 25504. THIS FINALLY CORRECTED THE PROBLEM. *TR
Oct 30, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
THE DASHBOARD LIGHTS FAILED TO COME ON OR JUST GO OFF WHILE THE VEHICLE IS IN MOTION. THIS HAS HAPPENED NUMEROUS TIMES. THIS MAKES IT IMPOSSIBLE TO SEE SPEEDOMETER, ETC. AFTER A PERIOD OF TIME, THEY COME ON. IT MAY HAPPEN AT ANY TIME FROM THE TIME THE CAR IS STARTED TO DRIVING SPEEDS. *TR
Sep 17, 2014
FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER
1 complaint
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE FUEL GAUGE INDICATOR WOULD DISPLAY INACCURATE FUEL LEVELS AND CAUSE THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FUEL GAUGE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 34,794.
May 20, 2014
STEERING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
TWICE IN THE LAST 30 DAYS OUR ENCLAVE WAS SHOWING LOW ON GAS (USUALLY NOT AN ISSUE) BUT BOTH TIMES THE CAR SPUTTERED TO A STOP. ONCE IT QUIT I LOST ALL POWER STEERING AND BRAKING. EVEN AFTER I PUT GAS IN THE CAR, THE KEY WOULD NOT MOVE SO I WAS UNABLE TO START THE CAR WITHOUT A JUMP. CAR WAS TOWED TO DEALERSHIP. THEY WERE UNABLE TO RECREATE THE ISSUE ALTHOUGH THEY WERE UNABLE TO EXPLAIN WHY THE KEY WOULD LOCK UP IN THE IGNITION. ACCORDING TO BUICK EVERYTHING CHECKED OUT FINE. BASED ON WHAT WE ARE HEARING ON THE NEWS, THIS ISSUE SEEMS VERY SIMILAR TO THE COBALT ISSUE. THANK YOU. *TR
Apr 18, 2014
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
MY CAR HAS HAD TO BE TOWED TWICE DUE TO FAILURE TO START. IT WILL CRANK THEN THE ENGINE LIGHT WILL COME ON AND WILL NOT CRANK ANYMORE. HAS BEEN AT SHOP TWO TIMES EACH TIME A WEEK WITH NO ANSWER TO WHY. *TR
Apr 07, 2014
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
HELLO, PROBLEM: FRONT PASSENGER SIDE SEAT BELT ALARMS WITH LESS THAN 5 POUNDS OF WEIGHT ON THE SEAT. FACTS: I OWN A 2012 BUICK ENCLAVE. I HAD A SERVICE CLINIC APPOINTMENT WITH STERLING MCCALL BUICK AT THE SW FREEWAY IN HOUSTON, TEXAS. A FEW DAYS BEFORE THE APPOINTMENT THE SEAT BELT ALARM WOULD DING WHEN MY PURSE AND IPAD WAS ON THE SEAT. I WEIGHED THE ITEMS THEY WEIGH 4.8 POUNDS. THIS IS THE SECOND TIME I HAVE HAD THIS ISSUE. THEY REPLACED THE MODULE ABOUT 45 DAYS AGO. OUTCOME: I WAS FORWARDED GM SERVICE NOTICE DOCUMENT ID 31202743/#08-09-41-0071. I COULD NOT BELIEVE THIS NOTICE. I AM NOT TO PUT ANY ELECTRONIC DEVICES OR LARGE DRINKS IN THE FRONT OF THE CAR. REALLY? THERE IS A USB IN THE DASH COMPARTMENT OF THE SUV (WITHOUT A NOTCH FOR THE CORD - ROLLING MY EYES) AND GM THINKS THERE WILL NOT BE AN ELECTRONIC DEVICE IN THE FRONT SEAT? AND A LARGE DRINK? I REALLY DON'T GET THE LARGE DRINK THING. THAT IS HILARIOUS. MY DEALERSHIP GAVE ME A SEAT BELT EXTENDER TO KEEP THE THING FROM DINGING CONSTANTLY. OPINION: I THINK THE MODULE UNDER SEAT IS SO FREQUENTLY DEFECTIVE THAT GM HAS WRITTEN THIS NOTICE TO UNBURDENED THE CORPORATION OF FURTHER WARRANTY WORK. THEY CAN'T PUT A PIECE OF ALUMINUM FOIL UNDER THE SEAT TO SHIELD THIS MODULE FROM INTERFERENCE? OF COURSE I DON'T KNOW HOW YOU COULD SHIELD IT FROM THE LARGE DRINK THREAT, BOUNTY PAPER TOWELS? MY CONCERN IS IF THERE IS AN ELECTRONIC DEVICE IN THE POCKET OR LAP OR AT THE FEET OF A PASSENGER WILL THE AIR BAGS DEPLOY? *TR
Mar 21, 2014
AIR BAGS,EQUIPMENT
1 complaint
I HAVE BOUGHT A BUICK ENCLAVE 2012 THE FIX AIR BAG SIGN IS ON ALL THE TIME I WENT TO FIX IT TO THE DEALER BUT STILL IT'S NOT FIXED. *TR
Apr 25, 2013
Frequently Asked Questions
How many problems does the 2012 BUICK Enclave have?
The 2012 BUICK Enclave currently has 130 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2012 BUICK Enclave?
The most common problems reported for the 2012 BUICK Enclave are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2012 BUICK Enclave problem data come from?
All problem and complaint data for the 2012 BUICK Enclave comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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