How many problems does the 2009 CADILLAC CTS have?

The 2009 CADILLAC CTS currently has 167 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2009 CADILLAC CTS?

The most common problems reported for the 2009 CADILLAC CTS are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2009 CADILLAC CTS problem data come from?

All problem and complaint data for the 2009 CADILLAC CTS comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2009 CADILLAC CTS Problems

ENGINE

40 complaints

My 2009 CTS has 67k miles; however, on 02/24/2022 it was serviced at Les Stanford Cadillac for "Timing Chain Failure" which cost me $3,371,27. GM published service bulletin #11340C: Special Coverage Adjustment-Timing Chain Wear on 11/5/2012 that was sent to the dealerships explaining that the timing chain could wear prematurely but the document was not shared with the car owners. The make and models listed on the document includes: 2007 GMC Acadia and Saturn Outlook, 2007-2009 Cadillac CTS, SRX, and STS, 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia and Saturn. The special coverage adjustment covers the condition described for a period of 10 years or 120,000 miles, whichever comes first. I sent a letter to the Cadillac Customer Service Complaint Department asking GM to pay for half of the repair bill ($1,685) but was denied stating that the special coverage had expired and that my vin number was not included in the special coverage adjustment document. At that time, I told the reviewing agent that according to my written document all service maintenance has been completed timely by the same dealership, my average car mileage is 5,600 per year so retirees will surpass the 10 years before the 120,000 miles, and GM did not capture all VIN#'s since my car has such low mileage. Therefore, the time period should be waived, and all vehicles indicated on the 11340C document should be considered for reimbursement due to GM's knowledge of the premature timing chain failure even if the vin numbers are not listed on the bulletin.

Apr 17, 2022

REPLACED TIMING CHAINS AT CERTIFIED DEALER, INCLUDING WATER PUMP. PARTS AND LABOR ABOUT $4,400.00. VEHICLE IS FINE IS THERE ANY REIMBURSABLE COST ON THIS FROM CADILLAC, VEHICLE MILEAGE IS 140,104??

Oct 14, 2020

SECOND TIME TIMING CHAIN FAILED CADILLAC SAYS 2007-2009 CADILLAC TIMING CHAINS HAVE A RECALL 11340C EXCEPT MY VIN # CAR IS NOT INCLUDED IN THE RECALLS I HAD TO PAY FOR BOTH REPAIR $1600 AND $2900 CADILLAC SHOULD REIMBURSE ME. *TR

Jun 22, 2020

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR HAD BEEN ILLUMINATED FOR APPROXIMATELY TWO MONTHS. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (303 ROOSEVELT RD, LOMBARD, IL 60148,) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5682593376. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Dec 20, 2019

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PINE BELT CADILLAC (732-797-3000, LOCATED AT 71 NEW JERSEY AVE 37, TOMS RIVER, NJ 08753) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.

Nov 29, 2019

+ 35 more complaints for this component

POWER TRAIN

20 complaints

The contact owns a 2009 Cadillac CTS. The contact stated that while at a traffic light, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. Additionally, the contact stated that the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic who informed the contact about Technical Service Bulletin:10-07-30-005a (Transmission output shaft and transfer case input shearing). The manufacturer was not made aware of the failure. The failure mileage was unknown.

May 23, 2023

THE TRANSMISSION FAILED WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN ON A STREET ROAD IN BLACKSBURG, VIRGINIA THE CONSUMER STATED A FEW MONTHS AFTER PURCHASING THE VEHICLE, THE TRANSMISSION LOCKED UP AT 59,000 MILES. *JS

Jul 15, 2020

DURING HIGHWAY DRIVING - LOSS OF FORWARD MOTION, COASTED TO A STOP. NO FORWARD OR REARWARD MOVEMENT POSSIBLE AFTERWARDS

Jun 06, 2019

TIMING CHAIN CHECK ENGINE LIGHT

Nov 05, 2018

AT UNDER 90,000 MILES MY 2009 CADILLAC CTS AWD STARTED TO MAKE A THUMPING NOISE WHEN I SHIFTING BETWEEN GEARS. THIS HAPPENED FOR 3 DAYS. ON THE 4TH DAY I DROVE TO MY OFFICE, PARKED IN A PARKING RAMP. WHEN I WENT TO LEAVE FOR THE DAY I GOT IN MY CAR TO GO HOME, THE CAR STARTED AND MOVED INTO GEAR, BUT AS I APPROACHED THE EXIT GATE, WHICH IS ON A HILL IT, CAR ABRUPTLY MADE A GRINDING NOISE AND WOULD NO LONGER MOVE FORWARD OR BACKWARD. THERE WERE CARS LINED UP TO EXIT THE PARKING RAMP BEHIND ME. I WAS FORTUNATE TO ACT QUICKLY AND USE THE EMERGENCY BRAKE TO PREVENT THE CAR FROM ROLLING INTO ANOTHER VEHICLE. I HAD TO GET ASSISTANCE FROM OTHER DRIVERS AND SECURITY GUARDS TO HELP PUSH THE CAR OUT OF THE RAMP EXIT LANE. WITH NO NOTICE OF THE TRANSMISSION FAILURE I COULD HAVE BEEN ON THE FREEWAY AND HAVE CAUSED AN ACCIDENT WHEN THE CAR SUDDENLY STOPPED WORKING. AS IT IS, I WAS LUCKY NOT TO HAVE ROLLED BACK INTO OTHER CARS. I CALLED THE DEALER TO REPORT THE ISSUE AND THEY SAID IT SOUNDED LIKE A TRANSMISSION PROBLEM. I HAD THE CAR TOWED TO A SERVICE STATION WHO CONFIRMED THAT THE TRANSMISSION HAD FAILED AND NEEDED TO BE REPLACE AT A COST OF OVER $4,000.00. THERE WERE NO "CHECK ENGINE" LIGHTS REGARDING THE TRANSMISSION. THE TRANSMISSION SHOULD NOT HAVE FAILED AT MY MILEAGE AND USE RATE. THE DEALERSHIP TOLD ME THAT THERE WAS NO RECALL AND THAT NO-ONE ELSE HAD EXPERIENCED THIS ISSUE. I FIND HUNDREDS OF REPORTS OF THIS ISSUE ONLINE. AT THE PRICE I PAID FOR THIS CAR IT SHOULD HAVE LASTED ANOTHER 10 YEAR. THERE WERE NO WARNINGS THAT MY TRANSMISSION WAS FAILING. A TRANSMISSION SHOULD NOT DIE AT LESS THAN 100,000 MILES. THERE ARE NUMEROUS REPORTS SHOWING THAT THIS PROBLEM IS NOT UNIQUE TO MY CAR. THIS HAS TO BE A FAULTY PART AND A RECALL SHOULD BE ESTABLISHED.

Aug 22, 2018

+ 15 more complaints for this component

ELECTRICAL SYSTEM

15 complaints

May car just stopped working come to find out water was leaking from my sunroof which I always keep my closed. Found out water in leaking from sunroof to my mom board now mechanic is saying to take to dealership I no its gonna be a lot of money to fix electric issue smh.

May 15, 2023

The contact owns a 2009 Cadillac CTS. The contact stated that after refueling, the vehicle was not able to start immediately. The accelerator pedal was pumped to start the vehicle. Additionally, there was an abnormal sound coming from the rear of the vehicle. The contact related the failure to a faulty purge solenoid; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and suggested filing a complaint with NHTSA. The failure mileage was approximately 95,000.

May 12, 2022

THE REAR DOORS WILL NOT LOCK OR UNLOCK EITHER WITH THE SWITCH OR FOB. ONE MUST CRAWL FROM FRONT SEAT TO REAR TO UNLOCK THE DOORS MANUALLY. PASSENGERS CANNOT ENTER REAR WITHOUT DOING SO. ALSO DOORS WILL NOT LOCK AUTOMATICALLY, NOR WITH SWITCH, LEAVING CHILDREN AT RISK OF OPENING DOOR FROM INSIDE. THE FRONT DRIVER AND PASSENGER DOORS WORK BUT BOTH REAR DOOR LOCKS HAVE FAILED.

Apr 14, 2017

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE IN PARK, THE CONTACT ATTEMPTED TO TURN THE VEHICLE OFF. THE KEY FAILED TO SHIFT AND REMAINED IN THE ON POSITION. AS A RESULT, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE IGNITION LOCK ASSEMBLY AND TWO KEYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,300.

Oct 14, 2015

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, ALL THE DOORS FAILED TO OPEN AUTOMATICALLY. THE CONTACT HAD TO MANUALLY OPEN THE DRIVER SIDE DOOR WITH THE KEY IN ORDER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE DOOR MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.

Aug 11, 2015

+ 10 more complaints for this component

FUEL/PROPULSION SYSTEM

7 complaints

Gas leaking from above gas tank took car in for service 5/6/24. they could not duplicate issue on 5/24 engine light comes on. On 5/26/24 code indicated fuel pump issue. Several months before all of this, I would notice a strong gas smell after driving

May 27, 2024

The fuel pump is leaking gas on top of the fuel tank. I just bought the car and didn’t know about the consistent problem with second generation CTS. The problem is stated to ba a plastic elbow attached to the fuel pump that ruptures.There is a fuel smell inside while I’m driving and around the car when the car is motionless. This a fire and explosion hazmats that is common to this model year. I can see some fuel on the side of the fuel tank. From reading , I can see that GM has recalled other vehicles for the same problem. I believe that the first generation CTS was recalled and the second generation was not included. Replacing the fuel pump is a very expensive a labor intensive process and I would like to have 2009 CTS included in the recall.

Sep 16, 2023

NOTICED GAS SMELL COMING FROM CAR. I GOT WORRIED ONCE THE GAS SMELL BECAME A EVERYDAY THING. MECHANIC STATES A GAS LEAK IS COMING FROM THE GAS TANK AREA. DID A SEARCH ONLINE AND A LOT OF PETIOLE ARE HAVING THE SAME ISSUE WITH THIS MAKE AND MODEL.

Aug 29, 2019

FUEL PUMP ASSEMBLY LEAKS FROM THE PLASTIC "PVC" 90 DEGREE ELBOW LOCATED ON THE TOP OF THE FUEL PUMP. NORMAL VEHICLE OPERATION WILL CAUSE THE PLASTIC "PVC" ELBOW TO CRACK WHICH IN TURN LEADS TO A PERVASIVE AND DANGEROUS FUEL LEAK. THE FUEL LEAK THEN BEGINS TO PUDDLE ON TOP OF THE FUEL TANK WHICH THEN FLOWS DOWN THE FUEL TANK TOWARDS EXHAUST AND EVENTUALLY THE GROUND. A STRONG SMELL OF FUEL IS PRESENT WHILE VEHICLE IS ON OR OFF. THE LEAK BECOMES GREATER AS MORE FUEL IS SENT TO THE MOTOR. THIS IS A PERVASIVE ISSUE ON MANY 2009-2015 CTS AND CTS-V VEHICLES WHICH CAN BE SEEN ON MANY MESSAGE BOARDS AND FORUMS. THIS ISSUE HAS THE HIGH POTENTIAL TO CAUSE A FIRE IN WHICH INJURY OR DEATH CAN OCCUR. IN ADDITION, THIS LEAK DOES CAUSE A FUEL SHORTAGE TO THE MOTOR AFFECTING DRIVABILITY OF THE VEHICLE. THE PIECE THAT LEAKS IS INFERIOR AND SHOULD BE REPLACED TO AVOID ISSUE. A RECALL SHOULD BE ISSUED TO RESOLVE THIS POTENTIALLY DEADLY ISSUE.

Jan 04, 2019

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING AT ANY SPEED, AN ODOR OF FUEL EMITTED FROM THE FUEL PUMP INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Jul 25, 2016

+ 2 more complaints for this component

AIR BAGS

7 complaints

My airbag sensor on my passenger seat does not work. It cannot detect the passenger and therefore would not go off if there was an accident. I tried purchasing the item from GM by going to my local service location and was told the part is not made anymore and I cannot buy it. There is none made for my car online. I need a module to detect if a passenger is present not only for safety but to pass inspection in NJ. They offered no solution and simply told me after ten years they don’t have to make parts for a car. My problem with that is this car body style and parts is for years 2009-2014 so they should still make it for the 2014 and I could use that. During my research I have come across approximately 30 other ctsv owners that have the same issue and it’s not just a part that can be replaced with an aftermarket one because there is none being made that fit these seats. GM has an issue with lots of their cars including the ctsv generation before mine and there is recalls for that one too. How can a company sell a 500hp car to someone and not make the parts for the car anymore which could result in a serious injury or death? I cannot inspect my car and could be ticketed in my state for not having an inspection. An airbag sensor not working or not detecting a passenger is a major concern and they will not address this issue. There’s forums dedicated to this issue. I even said it’s fine I would buy it if it’s not recalled and they simply said we don’t or won’t make them anymore. I don’t know what I’m suppose to do? Not drive my car? I have tried everything and even purchasing a whole new seat and have not gotten anywhere. Part number#20903436

Jan 18, 2023

SERVICE AIR BAG ALERT ON DRIVER INFORMATION CENTER CAME ON INTERMITTENTLY FROM MID-APRIL TO MAY 24, 2018. TOOK TO DEALERSHIP 5/24/18. DEALER TRACED, LOCATED & REPAIRED HIGH RESISTANCE IN RIGHT FRONT SEAT SIDE AIR GAB CIRCUIT IN SEAT CONNECTOR AT A COST OF $168. DEALER SAID THERE WERE NO OPEN CAMPAIGNS ON THE ISSUE. THIS IS A SAFETY ISSUE THAT WE'D LIKE THE NTSB TO INVESTIGATE. AS OWNERS, WE NEVER REMOVED THE SEAT AND, SHOULD THERE HAVE BEEN A CRASH, THE RIGHT FRONT PASSENGER SIDE AIR BAG MAY NOT HAVE WORKED.

Jun 06, 2018

DRIVING AT NIGHT MY SON HIT ICE AND HIS CADILLAC WENT OFF THE ROAD HITTING A MAILBOX WITH A SUPPORT MADE FROM A TELEPHONE POLE, A ROW OF MAILBOXES THAT CAUSED HIS CAR TO GO AIRBORNE. THE CAR ROLLED 2 TIMES. NO AIRBAGS WERE DEPLOYED.THE DRIVER'S SIDE WAS INTACT. THE FRONT, DRIVERS SIDE,PASSANGERS SIDE AND SUNROOF WINDOWS WERE SHATTERED. HE DIED FROM MASSIVE, MULTIPLE INJURIES.

Feb 11, 2016

Crash: 1

THE SERVICE AIRBAG LIGHT CAME ON. I TOOK THE CAR TO THE CADILLAC DEALER WHO SAID THE CONNECTOR UNDER THE SEAT WAS NOT MAKING CONTACT AND THAT THE PINS IN THE CONNECTOR NEEDED TO BE REPLACED ($600). IN MY OPINION THIS IS A DESIGN DEFECT AS THE PINS IN THE CONNECTOR LOOSE CONTACT AS A RESULT OF THE SEAT MOVING BACK AND FORTH FOR DIFFERENT DRIVERS AS WELL AS DRIVER CONFORT. I HAVE NO REASON TO BELIEVE THE PROBLEM WILL NOT REAPPEAR AND THAT IN THE EVENT OF AN ACCIDENT THAT THE AIR BAG WILL DEPLOY PROPERLY. I ASKED THE DEALER SERVICE MANAGER TO REACH OUT TO THE GENERAL MOTORS REGIONAL SERVICE MANAGER, WHICH HE SAID HE DID AND THE REPLY WAS THAT CADILLAC WOULD NOT GET INVOLVED IN THIS REPAIR.

Sep 10, 2015

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING AT 30 MPH, THE SERVICE AIR BAG WARNING WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

May 11, 2015

+ 2 more complaints for this component

UNKNOWN OR OTHER

5 complaints

To whom it may concern, My name is [XXX] . I am writing this correspondence with regard to a purchase of a 2009 Cadillac CTS . I purchased the vehicle for my mother in Missouri December 2022. I reside in California and had the vehicle shipped to California when my mother relocated to California. The vehicle had not been driven frequently. In September of 2024, my mother was driving on the freeway when she heard what sounded like metal hitting the underside of the car. My mother stopped twice on the freeway and contacted me to inform of the sound. I asked my mom if she was close to our residence, and she stated that she was close. I advised that she attempt to drive slowly home. My mom made her way to the residence, pulled into the driveway, and the vehicle accelerated with no prompting on the gas through my residence. I contacted General Motors to inform of the concern. GM sent out a representative who has determined the accident was intentional citing my mother hit the gas pedal. This incident has caused medical concerns with my mother. She has had to seek medical care on an ongoing basis (with her legs swelling, constant headaches, back concerns, and etc.). I am writing because I was not made aware by GM there had been a recall, and other individuals were experiencing the same concerns with this particular vehicle. GM claimed the issue with the recall of this vehicle had been rectified, but failed to give a date of the repair. I am writing this with concerns to prevent other individuals experiencing the same mishap with this vehicle, to prevent others from harm or worse. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 13, 2025

Crash: 1

Injuries: 1

I OWN A 2009 CADILLAC CTS, WITH APPROXIMATELY 90,000 MILES. MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO MY CADILLAC DEALER. I WAS TOLD MY TIMING CHAIN IS STRETCHED, LOOSE OR NEEDS ADJUSTMENT. I WAS TOLD IT WOULD COST $1800. UPON RESEARCH I DISCOVERED THERE WAS SUPPOSEDLY A SPECIAL WARRANTY ON THIS SPECIFIC PROBLEM. I CALLED THE CADILLAC DEALER, GAVE THEM MY VIN NUMBER AND WAS TOLD, MY VEHICLE WAS NOT INCLUDED. I WAS VERY SKEPTICAL AND DID NOT BELIEVE THAT I WAS GETTING ACCURATE INFORMATION. I WANT TO DOCUMENT THIS NEGATIVE EXPERIENCE WITH MY VEHICLE. IT COST ME $1280 TO REPAIR. THE CADILLAC TECHNICIAN TOLD ME I COULD DRIVE IT WITH NO PROBLEMS. COMMON SENSE SAYS OTHERWISE!

Apr 13, 2017

I HAVE FOUND SOME RECALLS FOR THIS CAR BY VIN.#, BUT WHEN I ENTER IT IN GM RECALL SITE, THEY SAY THERE IS NO RECALLS. MITCHELL AND ALL DATA REPORTED A PASSENGER AIR BAG MODULE, NO DEPLOYMENT PROBLEM. HEATED WINDSHIELD WASHER MODULE CAN CAUSE A POSSIBLE FIRE. REAR TIE ROD NUT CAN COME LOOSE AND CAUSE LOSS OF VEHICLE CONTROL.

Apr 18, 2014

2009 CADILLAC CTS-V. CONSUMER REQUESTS VEHICLE BUY BACK PER LEMON LAW. *SMD THE CONSUMER STATED THE VEHICLE MADE A NOISE SIMILAR TO DRIVING OVER A BED OF LARGE ROCKS WHILE BACKING UP. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, HOWEVER, THE PROBLEM CONTINUED.

Dec 20, 2012

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT OBSERVED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SAFETY ASSIST GRIPPING HANDLES ON THE FRONT PASSENGER AND DRIVER SIDE AREA. THE MANUFACTURER WAS NOTIFIED AND WERE UNABLE TO PROVIDE ASSISTANCE. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 11/08/10 * BF UPDATED 11/10/10*JB

Jun 09, 2010

STRUCTURE

5 complaints

FRONT PASSENGER DOOR FAILS TO OPEN FROM OUTSIDE THE VEHICLE, FIRST INTERMITTENTLY, THEN CONSTANTLY. AFTER INSPECTING THE VEHICLE, DEALER SAID IT WAS A FAULTY DOOR LOCK ACTUATOR, AND THAT EVENTUALLY, THE DOOR WOULDN'T OPEN EITHER FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THIS IS A SAFETY ISSUE THAT I'D LIKE THE NTSB TO INVESTIGATE. DEALER SAID THERE WERE NO CAMPAIGNS ON THE ISSUE. THE CAR IS GARAGED 100% OF THE TIME WHEN NOT BEING DRIVEN. IT HAD 37,367 MILES ON THE ODOMETER WHEN INSPECTED AT THE DEALERSHIP FOR THE FRONT PASSENGER DOOR NOT OPENING. DEALER SAID IT WOULD COST $576 TO REPAIR.

Jun 06, 2018

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE PARKING THE VEHICLE AT 2 MPH, THE REAR PARKING ASSIST INDICATOR ILLUMINATED RED IN COLOR. AFTERWARDS, THE INDICATOR RETURNED TO ITS CORRECT SETTING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AL SERRA CADILLAC (6201 SAGINAW RD, GRAND BLANC, MI 48439) WHERE IT WAS DIAGNOSED THAT THE BUMPER HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

May 25, 2017

REAR WINDOW SHATTER WHILE SITTING IN GARAGE AND BLOWING A HOLE FROM INSIDE TO OUTSIDE OF THE CAR BEEN IN THE GARAGE FOR 3 DAYS

Nov 19, 2015

THERE WAS WATER STAINS PRESENT ON THE HEADLINER, REAR PASSENGER SEAT AND LATER DISCOVERED THE FLOOR CARPER WAS DAMPENED -ALL BECAUSE OF WHAT THE SERVICE DEPARTMENT AT CADILLAC DEALERSHIP CALLED A SUNROOF LEAK FROM A MANUFACTURER'S DEFECT. *TR

Oct 06, 2010

ULTRA VIEW SUN ROOF IMPLODES ON I95 AT 55 MILES A HOUR ON 5 DAY OLD 2009 CADILLIAC CTS. *TR

Jul 21, 2009

STEERING

4 complaints

JUST LIKE MANY OTHER GM'S THE STEERING WHEEL WILL STICK WHILE DRIVING AND RELEASE IN ONE DIRECTION OF THE OTHER. IT HAS CAUSED US ALMOST TO HAVE A HEAD ON COLLISION. I HAVE TAKEN TO DEALERSHIP 2 AND THEY HAVE NO REMEDY FOR THIS ISSUE. THEY SAID THEY COULD CHANGE THE STEERING COLUMN BUT CAN'T GUARANTEE IT WILL FIX THE ISSUE. THEY HAVE TEST DRIVE AND HAVE DUPLICATED THE SAME LOCKING AND STICKING WHILE DRIVING. I'M AFRAID TO DRIVE THIS CAR AND THE GM DEALER HAS NO DIAGNOSIS TO SOLVE THIS ISSUE. THE STEERING WHEEL WILL LOCK AND VIOLENTLY TAKE A SHARP TURN WHEN IT UNLOCKS.

Nov 15, 2020

STEERING LOCKS UP AT IDLE AND LOW SPEEDS. TAKES ALL MY STRENGTH TO OVERCOME THIS SITUATION ALMOST CAUSED AN ACCIDENT. HAPPENS IN PARK LOTS, CITY AND SUPERHIGHWAY. SINCE DECEMBER OF 2018. I CALLED GM AND CADILLAC AND THEY REFUSED TO TELL ME THE REPLACEMENT PART NUMBER FOR POWER STEERING FLUID LISTED IN THE OWNERS MANUAL

Apr 18, 2019

WHEN DRIVING ON THE HIGHWAY OVER NORMAL BUMPS (BRIDGE SEAMS, R.R TRACKS, HIGHWAY CONCRETE EXPANSION JOINTS) THE CAR PERFORMS AN UNCOMMANDED TURN TO THE RIGHT, THE STEERING WHEEL IS QUICKLY TURNED TO THE LEFT BY DRIVER, FOLLOWED BY THE STEERING WHEEL POINTING (UP TO) APPROX. 30-45 DEGREES TO THE LEFT WHILE THE VEHICLE GOES STRAIGHT. SOMETIMES "STABILITRAK OFF" MESSAGE SHOWS ON THE DASH THEN THE STABILITRAK LIGHT COMES ON, SOMETIMES NO DASH WARNINGS COME ON AT ALL. SOMETIMES THE AMOUNT OF STEERING WHEEL MISALIGNMENT IS A LITTLE, THEN A LITTLE MORE, AND CAN BE SMALLER AMOUNTS DEPENDING ON THE BUMPS. IF THE VEHICLE IS SHUTDOWN, THE DRIVER'S DOOR IS OPENED AND CLOSED, AND THE VEHICLE IS RESTARTED, EVERYTHING IS BACK TO NORMAL AND THE STEERING WHEEL IS STRAIGHT AGAIN. THIS IS NOT ONCE IN A WHILE, IT'S REPETITIVE AND HAPPENS DAILY. DEALER HAS ORDERED A STEERING WHEEL POSITION SENSOR TO FIX THIS AND STATES THAT WHAT IS HAPPENING IS IMPOSSIBLE.

Apr 18, 2016

2009 CTS DI HAS HAD CONSTANT PROBLEMS WITH VIBRATION IN FRONT END FELT THRU STEERING WHEEL VIBRATION AS WELL. OCCURS ANYWHERE FROM 60-75 MPH MOSTLY HIGHWAY DRIVING. DEALER HAS TRIED CHANGING TIRES, REPLACING SUSPENSION PARTS AND STILL THE DEALER STATES CANNOT FIND THE CULPRIT. DEALER IS ACTING VERY RESPONSIBLE AS ALWAYS. I HAVE CONCERNS THAT A SAFETY ISSUE IS LOOMING AND HOPE THIS GETS RESOLVED SOON. PROBLEM HAS EXISTED FOR SOME TIME AND DEALER HAS HAD THE CAR FOR RESOLUTION OF SAME 4 TIMES. DEALER AGREES A PROBLEM EXISTS BUT TO DAT NO CURE. ( 8-15-2010). *TR

Aug 17, 2010

SUSPENSION

4 complaints

2009 CTS CADILLAC. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION SAFETY RECALL. *LD THE CONSUMER STATED THE SUSPENSION FAILED WHILE DRIVING, SPINNING THE VEHICLE TOWARDS ON COMING TRAFFIC. THE VAHICLE WAS REPAIRED. THE CONSUMER REQUESTED THAT THE VEHICLE BE INSPECTED. *JS

May 23, 2018

Injuries: 1

THE DRIVERS SIDE REAR AXLE IS LOOSE AND I HAVE RESEARCHED THAT THIS IS A COOMIN PROBLEM WITH THIS MODEL. EXPENSIVE FOR CONSUMER TO REPLACE THIS PART. DANGEROUS TO DRIVER IF THIS PART BREAKS. CAUSES UNCONTROLLABLE SHAKING, AND LOUD NOISE WHEN STARTING OFF. CADILLAC HAS THE BRIGHT IDEA OF SEALED HUBS AND AXLE BOOTS, MAKES DIAGNOSING THIS PROBLEM DIFFICULT:

Aug 07, 2016

SEVERE TIRE DAMAGE DUE TO MOVEMENT OF LOWER CONTROL ARM ANCHOR POINTS ON 2009 CTS-V RESULTING IN CONTACT OF TIRE (SIDEWALL) WITH LOWER CONTROL ARM WHILE TURNING, MERGING AND/OR ENTERING THE FLOW OF TRAFFIC. IN ADDITION TO CONTACT DAMAGE, THE MOVEMENT OF LOWER CONTROL ARM ANCHOR POINTS CAN RESULT IN MISS ALIGNMENT OF TIRES RESULTING IN EXCESSIVE AND SUDDEN WEAR OF TIRES RESULTING IN EXPOSED THREADS AND OTHER TIRE STRUCTURES. PARTICULARLY ON THE EXTREME INSIDE EDGE AND, IN THE CASE OF CONTACT WITH CONTROL ARM, INSIDE SIDEWALL OF THE TIRE WHICH IS DIFFICULT FOR THE DRIVER TO DETECT AND COULD PUT THE DRIVER AND THE GENERAL DRIVING PUBLIC AT RISK OF THE TIRE "BLOWING OUT" SUDDENLY.

Dec 21, 2015

CLANKING NOISE AND STEERING DIFFICULTY WHEN HITTING SMALL BUMPS OR CHUCK HOLES IN THE STREET. REAR END SHIFTS BACK AND FORTH ON SLIGHTLY ROUGH ROADS AT EVEN LOW SPEEDS. *TR

May 07, 2014

VEHICLE SPEED CONTROL

4 complaints

SERVICE TRACTION CONTROL AND REDUCED ENGINE POWER CAME ON THE DISPLAY. VEHICLE RUNS AND IDLES ROUGHLY EVEN WHEN IN PARK. TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD TO CALL CADILLAC DEALER ABOUT A SPECIAL COVERAGE ADJUSTMENT: THROTTLE BODY-REDUCED POWER MODE. GM #14582. LOOKED UP THIS SPECIAL ADJUSTMENT AND IT STATES IT IS ON 2008-2011 CADILLAC CTS MODELS. CALLED LOCAL DEALERSHIP AND WAS TOLD IT HAD BEEN DETERMINED THAT BECAUSE MY CAR WAS NOT MANUFACTURED IN A SPECIFIC PLANT, IT WAS NOT INCLUDED. MY CAR IS DOING EXACTLY WHAT THIS SPECIAL ADJUSTMENT COVERS AND I AM NOT ELIGIBLE TO HAVE MY CAR REPAIRED BECAUSE OF WHERE IT WAS BUILT? I WAS TOLD THAT I COULD HAVE A GM CERTIFIED DEALERSHIP VERIFY THE ISSUE AND THEN CALL GM EXPERIENCE REP. IF I WAS NOT SATISFIED WITH RESULTS THEN I COULD CALL GM CUSTOMER SERVICE AND ASK FOR HELP PAYING FOR THE REPAIR. I SHOULD NOT HAVE TO PAY FOR A REPAIR THAT HAS ALREADY BEEN DOCUMENTED AND IS CURRENTLY BEING FIXED ON OTHER CADILLAC CTS VEHICLES. THIS NEEDS TO BE REPAIRED ACROSS THE BOARD AS OBVIOUSLY THIS IS NOT JUST A FAULTY PART PUT ON VEHICLES IN SPECIFIC PLANTS OR WITH SPECIFIC PARTS.

Jan 04, 2016

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY ACCELERATED TO 90 MPH AFTER HEARING THE GAS PEDAL MAKE A POPPING SOUND. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING GEARS AND DECELERATING. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED HIM THAT THE FLOOR MATS WERE THE CAUSE OF THE ACCELERATION IN THE VEHICLE. THEY ALSO INFORMED HIM TO PUT HIS FLOOR MATS IN THE TRUNK. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,900. THE VIN WAS UNAVAILABLE.

Dec 02, 2010

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STARTED THE VEHICLE, SHIFTED INTO THE DRIVE POSITION WITH THE BRAKE PEDAL ENGAGED WHEN IT ACCELERATED AND CRASHED INTO TWO POLES. THERE WERE NO PERSONAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE DAMAGE WAS ESTIMATED COST OF $2,800. THE BODY DAMAGE WAS BEING REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 9,000.

Jul 01, 2010

Crash: 1

TL*THE CONTACT RENTED A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO A GUARD RAIL WITHOUT THE AIR BAGS DEPLOYING. THE CONTACT CALLED THE POLICE BECAUSE THE DRIVER WAS NOT RESPONDING INSIDE OF THE VEHICLE. THE EMT REMOVED THE DRIVER FROM THE VEHICLE AND HE WAS TAKEN TO THE HOSPITAL. THE DRIVER DIED AT THE HOSPITAL DUE TO BLUNT FORCE TRAUMA. THE MANUFACTURER RECOVERED INFORMATION FROM THE BLACK BOX AND IT REVEALED THAT THE DRIVER WAS PRESSING THE BRAKE PEDAL AND ACCELERATOR PEDAL TOGETHER. THE CONTACT FEELS THE VEHICLE ACCELERATED WITHOUT THE DRIVER PRESSING ON THE ACCELERATOR PEDAL. THE FAILURE MILEAGE WAS UNKNOWN.

Feb 18, 2010

Crash: 1

Injuries: 1

SEAT BELTS

3 complaints

I WAS TRYING TO ADJUST THE SEAT BELT CLIP (MALE PART) ON THE DRIVERS SIDE REAR SEAT BELT. THE CLIP WAS TURNED THE WRONG WAY ON THE SEAT BELT. WHILE TRYING TO ADJUST THE CLIP THE LOWER PART OF THE SEAT BELT CAME APART FROM ITS ANCHOR. I WAS STUNNED AT HOW EASILY THE SEAT BELT DETACHED. I CAME TO THE CONCLUSION AFTER INSPECTING THE BELT THAT THERE WAS NO STITCHING IN THE BELT WHERE IT SHOULD HAVE BEEN SEWN TOGETHER. IT LOOKS LIKE THE MACHINE THAT ATTEMPTED TO SEW THE SEAT BELT HAD NO THREAD IN IT. THE HOLE MARKS AND SEWING PATTERN ARE THERE BUT WITH NO THREAD. NOTE: I AM THE SECOND OWNER OF THE CAR. I PURCHASED THE CAR FROM A FAMILY FRIEND WHO IS A MIDDLE AGED SINGLE PERSON. I DOUBT THE SEAT BELT HAD EVER BEEN USED BY A REAR-SEAT PASSENGER.

Sep 24, 2015

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SEAT BELT PRE-TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. UPDATED 12/03/15*LJ THE DEALER INFORMED THE CONSUMER, THE PROBLEM CAUSING THE RED WARNING LIGHT TO ILLUMINATE ON THE SCREEN WAS DUE TO A PRE-TENSIONER WHICH RENDERED THE ACTIVATION OF THE SEAT BELT INOPERABLE. THE CONSUMER RECEIVED A SECOND OPINION, WHICH WAS THE SAME DIAGNOSIS. HOWEVER, THE PRICE WAS CHEAPER. UPDATED 12/28/15. *JB

Sep 14, 2015

THE DRIVER'S SEAT BELT IS VERY DIFFICULT TO DISENGAGE. TAKES SEVERAL TRIES AND PUSHING FRONT AND BACK OF THE RELEASE LEVER. UPDATE 9/15/15*CW THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 10/15/15*JB

Jul 06, 2015

SERVICE BRAKES, HYDRAULIC

3 complaints

WITH ABOUT 5,000 MILES OF 09 CADILLAC CTS BRAKES BEGAN TO SQUEAL. AT 8,381 MILES DEALER REPLACED REAR BRAKE PADS AND COMPLETED SERVICE BULLETIN TO ROTORS. WHILE ON VACATION, AT 10,000 MILES BRAKES WENT ALL THE WAY TO THE FLOOR TO STOP VEHICLE. TOOK TO DEALER WHO COULD NOT LOCATE PROBLEM. PROBLEM CONTINUED. WHILE TAKING CAR TO LOCATE DEALER, PROBLEM JUST WENT AWAY. DEALER KEEP CAR FOR 3 DAYS BUT COULD NOT LOCATE THE PROBLEM. 2 WEEKS HAVE PAST AND 1000 MILES AND ALL IS NORMAL. *TR

Aug 03, 2010

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT HEARD A SQUEAKING NOISE IN THE REAR BRAKES IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH. HE TOOK THE VEHICLE TO THE DEALER WHO RESURFACED THE ROTORS. WITHIN TWO DAYS, THE SQUEALING NOISE RECURRED. HE TOOK THE VEHICLE BACK TO THE DEALER AND NEW ROTORS WERE INSTALLED IN THE REAR. AFTER A WEEK, BOTH THE FRONT AND REAR BRAKES BEGAN MAKING A SQUEALING NOISE. HE CALLED THE DEALER AND WAS TOLD THAT THEY COULD NOT REPAIR IT AGAIN BECAUSE IT HAD NOT BEEN AUTHORIZED BY THE MANUFACTURER. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 6,200. THE FAILURE MILEAGE WAS 2.

Feb 23, 2010

EVER SINCE I TOOK DELIVERY OF MY 2009 CTS THE BRAKES HAVE SQUEALED. CADILLAC DEALER REPLACED BRAKE PADS BUT SAID CADILLAC IS AWARE OF PROBLEM BUT HAS NO REMEDY AS YET. THIS IS OCCURRING ON A DAILY BASIS WITH NO REMEDY OR CONTACT FROM THE DEALER OR CADILLAC WHEN TO EXPECT A FIX. *TR

Jan 16, 2010

UNKNOWN OR OTHER,ENGINE

2 complaints

The car constantly makes a noise. Even when it's parked you can still smell gas. It jerks all the time. Been having problem with it since day one I got it.

Jun 02, 2023

I JUST GOT A OIL CHANGE, A WEEK LATER THE ENGINE LIGHT CAME ON, SO I THOUGHT IT NEEDS A TUNE UP SO I TOOK IT TO GET ONE AND THEY SAID IT DOES NOT NEED A TUNE UP, THEY HAVE A CODE( P0008) THEY SAID IS THE ENGINE POSITION SYSTEM PERFORMANCE, SOMETHING ABOUT A BELT THAT'S LOSE N IT NEEDS TO BE FIX SOON OR IT CAN BE DANGEROUS IF I DON'T FIX IT SO I LOOK AROUND AND SAW A RECALL ON THAT CODE, SO I WAS READING ABOUT IT, PEOPLE BEING HAVING THE SAME PROBLEMS BUT THEY ALL SAID THAT THE DEALER REFUSE TO FIX. HOW IS THAT POSSIBLE IF IS A RECALL. *TR

Jun 17, 2020

ELECTRICAL SYSTEM,AIR BAGS

2 complaints

SERVICE AIRBAG LIGHT ON IN VEHICLE, DIAGNOSIS SAYS IT IS THE PASSENGER PRESENCE MODULE. THROUGH RESEARCH, MANY OTHERS ARE HAVING THE SAME EXACT ISSUE. THE MODULE NEEDS TO BE FIXED, NOT JUST REPLACED WITH ANOTHER FAULTY MODULE.

Feb 08, 2019

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM, AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Sep 23, 2014

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

TL* THE CONTACT OWNED A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE UNEXPECTEDLY ROLLED BACKWARDS OUT OF THE DRIVEWAY AND CRASHED INTO A FIRE HYDRANT AND A TREE. BOTH THE DRIVER AND PASSENGER DOORS WERE BENT. THERE WERE NO INJURIES. AUTO STAR (4395 BUFORD HWY, PEACHTREE CORNERS, GA 30071, (770) 446-8772) TOWED THE VEHICLE AWAY AND DECLARED IT DESTROYED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE DEALER WAS SUING THE CONTACT FOR THE REMAINING BALANCE OWED FOR THE VEHICLE. THE INSURANCE COMPANY WAS NOT PAYING THE CLAIM BECAUSE THEY STATED THERE WAS A MANUFACTURER DEFECT THAT CAUSED THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Jan 23, 2019

Crash: 1

KEY WOULD NOT TURN IN IGNITION, COULD NOT SHUT VEHICLE OFF. THIS OCCURRED AFTER 9PM IN THE EVENING AND THERE WAS NO ASSISTANCE AVAILABLE THROUGH THE DEALERSHIP OR ONSTAR TO TURN THE VEHICLE OFF. HAD TO LEAVE VEHICLE UNATTENDED AND RUNNING IN THE DRIVEWAY OVERNIGHT RISKING AN ENGINE FIRE AND COULD NOT SHUT OFF FUEL SUPPLY OR RISKING THE VEHICLE POPPING INTO GEAR (OR MOVING INTO GEAR BY A CHILD) AND MOVING UNATTENDED. *TR

Jun 19, 2014

POWER TRAIN,ENGINE

2 complaints

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH IN AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAIN SHAFT, TRANSFER CASE FLUID, OUTPUT SHAFT, GASKET INFIELD, FLUID TRANSMISSION DEX6, AND THE SHOT SUPPLIES NEEDED TO BE REPLACED. THE DEALER ALSO DIAGNOSED THAT THE TRANSFER CASE ASSEMBLY NEEDED TO REMOVED AND REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. ..UPDATED 07/31/17 *BF *CN

Apr 18, 2017

WHILE DRIVING I HEARD A LOUD NOISE FROM UNDER THE HOOD AND THE SERVICE ENGINE SOON LIGHT CAME ON. ONCE ABLE TO STOP I CALLED ONSTAR AND ASKED THEM TO GIVE ME A DIAGNOSTIC. I WAS TOLD THAT IT WAS AN ENGINE ERROR AND TO TAKE IN FOR SERVICE. I TOOK THE CAR TO THE DEALER FIRST THING THE NEXT MORNING. WAS TOLD MY TIMING CHAIN NEEDED TO BE REPLACED. MY CAR HAS LESS THAN 28,000 MILES. CALLED GM/CADILLAC WAS TOLD THAT WHILE THERE WAS A RECALL (#10287) FOR PREMATURING TIMING CHAIN WEAR FOR CERTAIN 2009 CTS MINE WAS NOT ONE OF THEM. *TR

Dec 09, 2014

SERVICE BRAKES

2 complaints

WHILE IN MOTION ON A HIGHWAY, THE ALL WHEEL DRIVE OFF, SERVICE STABILITRAK SERVICE, SERVICE TRACTION CONTROL AND SERVICE BRAKE ASSIST DISPLAYED ON THE DASHBOARD. MY BRAKES WERE AFFECTED FOR A WHILE, THEN RETURNED TO NORMAL. AFTER THAT I HAVE THE SAME INTERMITTENTLY.

Sep 04, 2016

TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKES FAILED WHEN ENGAGED. THE CONTACT ADDED BRAKE FLUID AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THERE WAS A LEAK IN THE FRONT BRAKE HOSE ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V105000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Dec 23, 2013

EQUIPMENT

2 complaints

WHILE JACKING UP THE RIGHT FRONT SIDE OF THE CAR THE JACK BROKE AT THE BASE OF THE JACK WHERE THE TWO LEVERS CONNECT AND THE CAR FELL ABOUT A FOOT THE GARAGE FLOOR. THE JACK WAS SEATED LEVEL ON THE CONCRETE FLOOR AND IN AN UP RIGHT POSITION. I WAS NOT UNDER THE CAR, SO I WAS NOT INJURED. THE JACK HAS ONLY BEEN USED ABOUT FOUR PREVIOUS TIMES. *TR

Sep 09, 2012

I PURCHASED A 2009 CADILLAC CTS4, I JUST RECENTLY HAD A TIRE BLOW OUT DUE TO ROAD HAZARD WHICH MADE THE TIRE NOT REPAIRABLE. WHEN I PULLED OVER TO PUT THE SPARE ON I DISCOVERED THERE WAS NO SPARE NO JACK NO LUG WRENCH.,.BUT JUST AN ELECTRIC TIRE PUMP AND A SEAL KIT IN THE WHEEL WELL. LUCKILY I WAS ONLY A FEW BLOCKS FROM HOME BUT MY POINT IS I COULD HAVE BEEN STRANDED IN THE MIDDLE OF NOWHERE WITH NOTHING TO TEMPORARILY FIX/REPLACE THE BAD TIRE. AFTER CONTACTING THE DEALER ON THE FOLLOWING MONDAY THEY ORDERED A TIRE AND REPLACED IT.I QUESTIONED WHY NO SPARE AND THEY COULD NOT ANSWER,JUST SAID "THAT'S GM FOR YOU" THEY SAID THEY COULD ORDER A SPARE TIRE KIT FOR $340.00 WHICH I DID AND JUST REC'D TODAY. WITH THAT BEING SAID,MY QUESTION IS HOW CAN THEY SELL A CAR WITHOUT A SPARE,JACK,LUG WRENCH??? EVERY NEW CAR I HAVE PURCHASED OVER THE LAST 30 PLUS YEARS HAS ALWAYS HAD A SPARE!!.ISN'T IT REQUIRED UNDER DOT REGS. *TR THANK YOU

Aug 26, 2009

EXTERIOR LIGHTING

2 complaints

ELECTRICAL CONNECTOR ON THE FRONT RIGHT HEADLAMP MELTED AND PREVENTED THE USE OF THE HEADLIGHT. SECOND INCIDENT IN 8 MONTHS, WITH THE FIRST OCCURRING ON THE LEFT FRONT HEADLAMP. DEALER BLAMED INCIDENT ON HEAT GENERATED BY THE HALOGEN HEADLAMP.

Apr 10, 2011

I AM FINDING THAT THE NEWER VEHICLES WITH THE LED TAIL LIGHTS ARE VERY DISTRACTING. WHEN FOLLOWING THESE CARS AND MOVING MY EYES FROM SIDE TO SIDE THE PWM SWITCHING FREQUENCY CAUSES ME TO SEE A STROBING EFFECT. THIS SEEMS TO BE WORSE ON THE CADILLAC'S WITH THE LARGER TAIL LIGHTS. BUT THERE ARE GETTING TO BE MORE AND MORE CARS WITH THE NEW LED LIGHT. APPARENTLY WHEN THE BRAKES ARE APPLIED THE LIGHTS GO ON STEADY AND I DO NOT SEE THE EFFECT. SOME OF THE NEWER SIGNS ON SOME OF THE KWIK TRIP STORES IN OUR AREA ARE ALSO DISTRACTING. WHEN SEEN IT MAKES ME THINK THERE IS A FIRE TRUCK OR POLICE CAR WITH THE FLASHERS ON. IT WILL BE A BIG PROBLEM WHEN MORE CAR COMPANIES START USING THEM. *TR

Feb 10, 2011

SUSPENSION,AIR BAGS,TIRES

1 complaint

The contact owns a 2009 Cadillac CTS. The contact stated that while driving at various speeds, the vehicle was swaying to the left or the far right without the contact moving the steering wheel. The contact stated that while driving at slower speeds, the vehicle was easier to control. The contact stated the traction control, TPMS, service brake assist, air bags, and service stabili-trak warning lights were illuminated. The vehicle had not been taken to the dealer. The contact became aware of NHTSA Campaign Number: 11V089000 (Suspension) and called the NHTSA Hotline to see if the VIN was included. The contact was informed that the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 150,000.

Feb 11, 2025

STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

Severe and sudden malfunction of the ABS/Stabilitrak system at 45MPH causing loss of directional control of the vehicle. Failure caused by disintegration/cracking of ABS/HUB RELUCTOR RINGS, feeding incorrect wheel speeds to stability system. This failure caused a total loss of power, vehicle veering right despite full left steering input, ABS activation continuously (increasing stopping distance). Vehicle exited road due to loss of control.

Apr 05, 2024

POWER TRAIN,SERVICE BRAKES

1 complaint

The all wheel drive link is not working. This causes the stabilitrac and abs to go out leaving only rear wheel drive. With very little weight in the rear of the car, it is very difficult to drive in snow or rain conditions as the car slides very easily. This is the 2nd time it's happened.

Feb 24, 2024

SEAT BELTS,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

My 2009 has 112,000 miles on it. Over a period of time we started to smell gasoline . Thought it may be simply from putting gas in the car. The smell got stronger. Fortunately we had to have a tire replaced. The tire service owner advised we had a major gas leak and advised us not to drive it far. End result was we had a fuel feed pipe that was leaking. Please know we had been driving our 4 year old nephew and 1 year old niece in the car. Final bill was over $2300. Leaking gas !! How can that not warrant a safety recall? Searching the web for information about others having the same problem I discovered others did. Please go to Cadillac Forums for starters. Please review and advise. More safety issues for the CTS involved a seat belt that was worn down and a passenger front door that would not open from either the inside or outside. Cell [XXX] Email [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Oct 24, 2022

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE MAKING A LEFT TURN, THE CONTACT NOTICED THAT THE DRIVER'S SIDE TURN SIGNAL FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CMA'S COLONIAL AUTO CENTER (LOCATED AT 100 MYERS DR, CHARLOTTESVILLE, VA 22901, (434) 951-1000), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE COMPUTER CHIP NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Dec 03, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

CAR SHUTS OFF WHILE DRIVING AT ANY SPEED OR JUST WHEN KEY IS ON.WHAT EXACTLY HAPPENS FIRST CAR SHUTS OFF JUST LIKE IF SOMEONE TURNED KEY OFF.2ND STABITRAC LIGHT COMES ON FOR A FEW SECONDS 3RD SHUTS OFF CRUISE AND WILL NOT LET YOU USE IT FOR ABOUT 10 MINUTES 4TH LOCKES DOORS....IF YOU ARE STOPPED AND THIS HAPPENS YOU HAVE TO START IT MANUALLY....IF YOU ARE DRIVING IT WILL SHUT OFF AND START UP BY ITS SELF.

Oct 31, 2019

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

TAKARA RECALL FOR TIMING CHAIN ON 2009 CADILLAC CTS. TOOK TO DEALER AND THEY WONT COVER IT. CAR WAS STATIONARY WHEN THE LIGHT CAME ON.

Apr 17, 2019

SUSPENSION,SERVICE BRAKES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THERE HAD BEEN MULTIPLE FAILURES WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE VEHICLE WAS TAKEN BACK AND FORTH SEVERAL TIMES TO MCELWAIN MOTOR CAR COMPANY CHEVROLET (812 BEAVER AVE, ELLWOOD CITY, PA 16117, (724) 824-1223) DUE TO THE WHEELS, WHEEL BEARINGS, AND BRAKE SYSTEM CORRODING. THE CONTACT HAD NOT UTILIZED THE EMERGENCY BRAKE OUT OF FEAR THAT IT MAY NOT WORK WHEN NEEDED. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED THE LAST TIME THE DEALER DROPPED OFF THE VEHICLE. AN INDEPENDENT MECHANIC STATED THAT THERE WERE TWO DIAGNOSTIC TROUBLE CODES FOR THE TIMING CHAIN. THE MANUFACTURER REFUSED TO HONOR TSB: 11340C (SPECIAL COVERAGE ADJUSTMENT TIMING WEAR) EVEN THOUGH THE VEHICLE HAD LESS THAN 120,000 MILES. THE MANUFACTURER INDICATED THAT THE DEALER MAY NEED TO REPLACE THE TIMING CHAIN AND TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO COVERAGE OF THE SPECIAL ADJUSTMENT CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

Mar 05, 2019

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNED A 2009 CADILLAC CTS. WHILE STOPPED, THE VEHICLE INADVERTENTLY ACCELERATED WITHOUT WARNING AND CRASHED INTO MULTIPLE VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE HAD NO REPORTED FAILURES. THE FAILURE MILEAGE WAS 61,000.

Jun 07, 2018

Crash: 1

Injuries: 1

POWER TRAIN,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING MY SERVICE TRACTION CONTROL LIGHT CAME ON I PULLED OVER TURN IT OFF BUT NOT MY CAR WILL NOT SHIFT INTO GEAR AND IT HAS A LOUD ROARING SOUND WHEN DRIVING

Jan 31, 2018

AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

CHECK ENGINE LIGHT, STEERING TIGHT WHEN BACKING UP OR IN TIGHT SPACES, DOOR LOCKS, SUSPENSION CONTROL AND ABS LIGHT WAS A RECALL ON AIR BAGS THAT I DONT SEE ON THE RECALL LIST NOW

Jan 27, 2018

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

I PURCHASED MY VEHICLE IN APRIL OF 2016 AND IT RAN FINE. BUT AS OF LATE I HAVE BEEN EXPERIENCING SOME MAJOR PROBLEMS WITH THE FUNCTIONING OF THE VEHICLE. TO DATE A "SERVICE ALL WHEEL DRIVE" ILLUMINATES ON THE DASH AS WELL AS A "SERVICE STABILITRAK" WHICH CAUSES THE CHECK ENGINE LIGHT TO ILLUMINATE AND THE ENGINE TO REDUCE POWER. I WAS ON A HIGHWAY WHERE THE SPEED LIMIT IS 65 MPH AND THIS OCCURRED WHICH ALMOST COST ME MY LIFE. I CONTACTED MY WARRANTY COMPANY WHICH WAS NO HELP SO I SCHEDULED AN APPOINTMENT AT A CADILLAC DEALER. I HAVE BEEN RESEARCHING THIS ISSUE FOR 2 MONTHS AND HAVE FOUND FORUMS ONLINE WITH CAR OWNERS OF GM VEHICLES EXPERIENCING THE SAME ISSUE. I HAVE SPENT DAYS READING THE OUTCOME BUT NO ONE COULD SAY WHAT CAUSED THE ISSUE OR WHAT WAS FIXED OR CORRECTED. THE ONLY THING EVERYONE AGREED UPON WAS THAT SAID ISSUE SHOULD BE A RECALL TO PROPERLY DIAGNOSE THE PROBLEM. I HAVE AN APPOINTMENT WITH A CADILLAC DEALER IN THE NEXT WEEK BUT FEEL THEY WILL NOT BE OF ANY HELP BUT HAVE NO CHOICE AT THIS POINT.

Oct 25, 2016

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

LEAKING WHEN IT RAIN(NOT SUN ROOF) DASHBOARD LIGHT TURNING OFF WHILE CAR IN MOTION.

Jun 29, 2016

STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

WHILE DRIVING SUDDENLY I LOST POWER STEERING, ABS,POWER BRAKES, STABILITY CONTROL, TRACTION CONTROL. PARKING ASSIST AND ALL WHEEL DRIVE. CAR WAS IN MOTION ON A CITY STREET. I WAS ABLE TO SAFELY STOP THE CAR.ALL THE PROPER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. I WAS CLOSE TO HOME SO I RETURNED HOME WITH NO POWER STEERING OR POWER BRAKES.

May 28, 2016

TIRES

1 complaint

MICHELIN PILOT HX MXM4 OEM (ORIGINAL EQUIPMENT) TIRES AT 40,000 MILES HAVE CHUNKS OF TREAD COMING OFF BOTH OF THE FRONT TIRES (THE FORM DOES NOT PERMIT NOTING MORE THAN A SINGLE TIRE BUT IT IS BOTH FRONT TIRES) OF A WELL-MAINTAINED, DEALER MAINTAINED (UNDER WARRANTY AND THEN UNDER GM PROTECTION PLAN EXTENDED WARRANTY) ONE-OWNER VEHICLE. INTERNET SEARCH SHOWS THIS IS WIDESPREAD PROBLEM AND THAT MICHELIN ACKNOWLEDGED A MANUFACTURING DEFECT IN THIS TIRE LINE. YET MICHELIN NEVER RECALLED THE TIRES AND MICHELIN REPRESENTATIVE WAS UNCONCERNED WITH THE SAFETY IMPLICATIONS, ONLY DISCUSSING WARRANTY ISSUES NOT THE SAFETY ISSUE WHICH WAS THE BASIS OF MY CALL.

Sep 03, 2015

WHEELS

1 complaint

BLOW OUT, NO DONUT OR SPARE PROVIDED.HAD TO TOW CAR TO DEALER TO REPLACE 2 MONTH OLD TIRE. ALL AUTOS SHOULD COME WITH REPLACEMENT TIRE OR DONUT TIRE.

May 20, 2015

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

WHILE DRIVING ON THE INTERSTATE, DURING A VIOLENT RAIN STORM, MY CARS CHECK ENGINE LIGHT WENT ON AND THE DIC MESSAGE "REDUCED ENGINE POWER MESSAGE CAME ON" WHICH IMMEDIATELY LIMITED THE TO APPROX. 2500 RPM. THIS ACTION CREATED A TOTALLY UNSAFE DRIVING SITUATION. THE REDUCED POWER SLOWED THE CAR IMMEDIATELY, IN HEAVY TRAFFIC, IN A HEAVY RAIN STORM , WITH LOW VISIBILITY. LUCKY FOR MYSELF AND MY WIFE, I WAS ABLE TO AVOID CREATING A SERIES OF COLLISIONS AND TRAVERSED ACROSS THREE LANES OF TRAFFIC TO THE SIDE OF THE ROAD. BY IMMEDIATELY REDUCING THE ENGINE POWER CREATED A VERY DANGEROUS SCENARIO THAT SHOULD NEVER, UNDER ANY CIRCUMSTANCE BE CREATED. *TR

Apr 15, 2015

STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING CAR JUMPS OUT OF GEAR CAUSING RAPID DECELERATION, LOSS OF TRACTION CONTROL, STABILITY CONTROL, POWER STEERING, AND BRAKES. WHEN THIS HAPPENS THE INSTRUMENT CLUSTER LOOSES ANY INDICATION OF GEAR SELECTION, AND CAR MUST BE SHUT OFF AND RESTARTED SEVERAL TIMES TO REGAIN CONTROLS ONCE PARKED. GM/CADILLAC IS AWARE OF THE ISSUE SINCE THEY HAVE A TSB RELATING TO THE FAULT CODE, BUT NO RECALL, EVEN THOUGH THIS IS A SEVERE SAFETY CONCERN. IT HAS HAPPENED SEVERAL TIMES AT MULTIPLE SPEEDS HIGHEST OF WHICH WAS ABOUT 45-50 SO FAR. HAVE HAD INTO SHOP 4 TIMES. THEY HAVE REPLACED A DETENT, WHICH DID NOT FIX THE PROBLEM, AND INTERNAL MODE SWITCH TWICE WITHIN APPROX. 2-3 WEEKS APART NEITHER TIME HAS FIXED THE ISSUE. NOW THEY ARE WANTING TO REPLACE THE TRANSMISSION CONTROL MODULE, WHICH I HAVE NOT HAD DONE YET SINCE I AM NOT CONFIDENT IN THEIR ABILITY TO CORRECT THE ISSUE AND THE COST IS WELL OVER A $1000. CURRENTLY LOOKING INTO LEGAL RECOURSE, SINCE I HAVE A VEHICLE THAT IS PRETTY MUCH A LEMON AND NOT SAFE TO DRIVE MY CHILDREN IN. CADILLAC HAS REFUSED TO GRANT A GOODWILL REPAIR EVEN THOUGH THE ISSUE WAS ADDRESSED 3 TIMES UNDER THE CPO WARRANTY. I HAVE BEEN LOOKING ONLINE AND HAVE SEEN SEVERAL RECALLS FOR SIMILAR ISSUES BUT DIFFERENT MODEL YEARS. NOT SURE HOW RAPID DECELERATION, LOSS OF POWER STEERING AND BRAKING DOES NOT QUALIFY AS A RECALL NECESSITY. *TR

Dec 17, 2014

STEERING,SUSPENSION,WHEELS

1 complaint

DRIVING DOWN THE INTERSTATE HIGHWAY GOING ABOUT 65 - 69 MPH, THE RIGHT WHEEL TIRE STARTED SHAKING VIOLENTLY, AND SQUEALING THEN, IT STARTED WOBBLING BUT I WAS ABLE TO GET IT TO COME TO A COMPLETE STOP AFTER IT SPUN AROUND A FEW CIRCLES. I GOT OUT OF THE CAR AND NOTICED THAT THE RIGHT REAR WHEEL WAS STICKING OUT AND CROOKED. I TOOK THE CAR TO THE DEALERSHIP RIGHT AFTER THAT, AND THEY REPLACED THE KNUCKLE, LINK, BOLT AND TIRE ROD. THE SUSPENSION GOT EXTREMELY MESSED UP THAT I'VE STILL BEEN UNABLE TO GET THE SUSPENSION BACK TO SOMEWHAT NORMAL. THIS COSTED ME 948.01. *TR

Oct 10, 2014

Crash: 1

Injuries: 1

STEERING,SERVICE BRAKES, HYDRAULIC,AIR BAGS

1 complaint

CADILLAC CTS WAS RENTED, OCT 1, 2009, AT 9:00 PM, AT CHARLOTTE AIRPORT. MY HUSBAND WAS DRIVING THE CTS HOME ON JOSH BIRMINGHAM PARKWAY. I WAS BEHIND HIM IN OUR CAR. WE WERE BOTH ON THE RIGHT-HAND SIDE OF THE ROAD, NEAR THE OLD DOWD ROAD OVERPASS. MY HUSBAND SIGNALED ME THAT HE WAS MOVING TO THE SHOULDER TO STOP. I WAS RIGHT BEHIND HIM, ON THE SHOULDER. HE SLOWED TO LESS THAN 5MPH. I SAW HIS BRAKE LIGHTS. BUT, HIS CAR DIDN'T STOP. IT CONTINUED TO ROLL FORWARD AT A WEIRDLY SLOW SPEED. BRAKES? THEN SLOWLY, AT A VERY SLIGHT ANGLE, THE RIGHT TIRE ROLLED OFF THE SHOULDER. THE REAR TIRES FOLLOWED. STEERING? OFF-ROAD, IT CROSSES THE DITCH TO THE RIGHT. HIS LEFT FRONT TIRE HITS AN ALUMINUM BARRICADE. THE END IS BURIED INTO THE GROUND. THE CTS TURNED VIOLENTLY TO THE LEFT. WHEELS STRADDLED THE RAILING, "RIDING" IT. IT LURCHED AS THE UNDERCARRIAGE HIT EACH POST. SPARKS SHOWERED DOWN. ONCE ALL THE TIRES WERE OFF THE GROUND, THE CTS CAME TO A STOP. THE WHEELS WERE STILL TURNING, AS I WALKED UP TO HIS DOOR. MY HUSBAND WAS SLUMPED OVER AND UNRESPONSIVE. HIS SEATBELT WAS ON. AIRBAGS? THEY HAD NOT DEPLOYED. I CALLED 911. 10 MINUTES LATER FIRE, EMT AND POLICE ARRIVED. I WAS IN SHOCK, SO THE POLICE REPORT HAD MAJOR ERRORS. IT CLAIMS THE CAR "ROLLED-OVER." NO! CLAIMS THE CAR LEFT THE ROAD AT 45MPH AND HIT THE BARRICADE. NO! THAT HIS DEATH WAS CAUSED BY AN UNRELATED MEDICAL CONDITION. NO! THE CORONER'S OFFICIAL REPORT CLEARLY STATES THE CAUSE OF DEATH WAS DUE TO "BLUNT FORCE TRAUMA FROM THE ACCIDENT".) THE POLICE OFFICER WHO WROTE THE OFFICIAL REPORT WENT ON VACATION FOR WEEKS. REPORT WAS NEVER CORRECTED BY ME. GM ANALYZED SDM DATA (DEC 2009). THEIR DATE FOR THE ACCIDENT WAS WRONG, NOV 1, 2009. THEY CLAIM THE SDM EXONERATES THE CADILLAC CTS. THEY BLAMED THE ACCIDENT ON OPERATOR ERROR. I KNOW MY HUSBAND WAS AN EXCEPTIONALLY SAFE DRIVER, EXPERT MECHANIC AND AVID CAR ENTHUSIAST FOR 50 YEARS.

Jul 29, 2014

Crash: 1

Injuries: 1

LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE TWO FRONT DOOR LATCHES WERE FROZEN AND INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FAILURE OCCURRED BECAUSE WATER AND MOISTURE HAD SEEPED IN AND AS A RESULT, BOTH LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD ALREADY BEEN REPAIRED UNDER A CUSTOMER SATISFACTION CAMPAIGN LISTED UNDER SERVICE BULLETIN NO: SB-09104 (LATCHES/LOCKS/LINKAGES , STRUCTURE). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.

Mar 24, 2014

ELECTRICAL SYSTEM,ENGINE

1 complaint

2009 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE VIBRATION/UNEXPECTED LOSS OF POWER AND TRANSMISSION SHIFTING AND ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE BEGAN SHIFTING GEARS ERRATICALLY, VIBRATING AND LACKED POWER. THE CONDITION APPEARED IRREGULAR AND FOR SOME TIME, NO TROUBLE LIGHT APPEARED. ONCE A LIGHT FINALLY APPEARED, THE VEHICLE WAS TAKEN TO A CADILLAC DEALER WHO DETERMINED THAT ALL THE IGNITION COILS ON ONE SIDE OF THE ENGINE WERE DEFECTIVE. THE SERVICE REPRESENTATIVE EXPLAINED THAT WHEN ONE OR MORE IGNITION COILS FAIL, THE ENGINE WOULD HAVE A GREATER VIBRATION AND LACK OF POWER. IN ADDITION, THE COIL FAILURE WOULD CAUSE THE TRANSMISSION TO UNEXPECTEDLY DOWNSHIFT TO COMPENSATE FOR THE LOSS OF POWER AND WITH MULTIPLE COIL FAILURES IT MAY SHIFT MULTIPLE TIMES EACH TIME MORE POWER WAS NEEDED TO MAINTAIN THE THROTTLE SPEED. IN JULY 2013, THE CONSUMER BEGAN EXPERIENCING THE SAME PERFORMANCE ISSUES. AGAIN, NO TROUBLE LIGHT APPEARED. A TRIP TO THE DEALER RESULTED IN NOTHING BEING FOUND, DESPITE THE SERVICE HISTORY OF THE VEHICLE. THE CONDITION CONTINUED AND IN AUGUST 2013. THE TROUBLE LIGHT APPEARED. THE DEALER FOUND AN IGNITION COIL ON THE OTHER SIDE OF THE ENGINE WAS DEFECTIVE. *JB

Mar 12, 2014

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

INDICATOR LIGHT CAME AND HAD A NOTIFICATION THAT A LOSS OF POWER WOULD HAPPEN. JUST BARELY LIMPED HOME. *TR

Jan 30, 2014

SUSPENSION,SERVICE BRAKES

1 complaint

AT FIRST, THE CAR WASN'T RUNNING STRAIGHT. WHEN I DROVE STRAIGHT ON AN INTERSTATE, THE STEERING WHEEL WAS ABOUT FIVE DEGREES CLOCKWISE. THEREFORE, I WENT TO THE LOCAL CADILLAC DEALER, [XXX], FOR A WHEEL ALIGNMENT. AFTER THE ALIGNMENT, THE CAR RAN PRETTY GOOD, UNTIL IT RAN OVER A SMALL BUMP ON THE ROAD. WHEN I RAN OVER THE BUMP, THE CAR SUDDENLY RAN TOWARD THE RIGHT. I TRIED TO TURN LEFT, BUT IT DIDN'T WORK FOR ABOUT HALF A SECOND. AFTER HALF A SECOND, I CONTROLLED THE CAR, AND IT WORKED FINE. I MADE AN U TURN, AND WENT TO THAT PLACE AGAIN, AND IT HAPPENED AGAIN. I WENT HOME, GRAB MY METER AND MY THERMOMETER, AND WENT BACK TO THAT PLACE. THE ROAD TEMPERATURE WAS 33.1 DEGREES, AND THERE WAS NO ICE ON THE ROAD. THE BUMP WAS ABOUT 4 INCHES OVER THE ROAD. I TOOK THE CAR TO THE DEALER NEXT DAY, AND THEY CHECKED ALMOST EVERYTHING. HOWEVER, THEY'RE UNABLE TO IDENTIFY THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mar 09, 2013

STEERING,SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

1 complaint

WE WERE LEAVING A DINER PARKING LOT IN THE AFTERNOON, WHEN I HAD TO STOP FOR A DELIVERY TRUCK BLOCKING OUR EXIT. WHEN THE TRUCK PULLED FORWARD I LIGHTLY PRESSED THE ACCELERATOR AND THE CAR BEGAN TO SURGE FORWARD AND TO OUR LEFT(MY WIFE WAS IN THE CAR WITH ME). I PRESSED DOWN ON THE BRAKES AND THE CAR CONTINUED FORWARD AND BEGAN TO TURN TO THE RIGHT AND I TRIED TO STEER THE CAR TO THE LEFT BUT THE STEERING DID NOT RESPOND RESULTING IN MY HITTING TWO PARKED CARS. I HAD THE CAR TOWED TO THE CADILLAC DEALER. THE DEALER INDICATED THAT THERE WAS NOTHING WRONG WITH THE CAR AND SUGGESTED THAT THE SURGE WAS CAUSED MY A SECONDARY CAR MAT BUT COULD NOT EXPLAIN THE STEERING PROBLEM. THIS SAME SITUATION OCCURRED DURING OUR SEVERE SNOW STORM LAST WINTER. AT THE TIME I ASSUMED IT WAS DUE TO ICING CONDITIONS ON THE ROAD AND MY DEALER INDICATED THAT THEY HAD RESET THE CAR CODES TO CORRECT ANY ERRORS(STABILITY CONTROL LIGHT STAYED ON)

Oct 30, 2011

Crash: 1

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM

1 complaint

2009 CADILLAC CTS. CONSUMER STATES PROBLEM WITH SCREECHING BRAKES WHEN THE VEHICLE IS IN REVERSE AFTER SITTING OVERNIGHT. *TGW THE CONSUMERS VEHICLE WA AFFECTED BY THE RECALL, REGARDING THE IGNITION SWITCH. WHEN THE CONSUMER CALLED GM, SHE WAS INFORMED A LETTER WOULD BE SENT TO HER. UPDATED 08/27/14 UPDATED 09/11/14

May 19, 2011

SUSPENSION,WHEELS

1 complaint

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT SHE HEARD A SQUEAKING NOISE WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE FRONT DRIVER'S SIDE CONTROL ARM WAS CAUSING THE SQUEAKING NOISE. THE VEHICLE WAS REPAIRED. APPROXIMATELY ONE MONTH LATER WHILE DRIVING APPROXIMATELY 20 MPH THE CONTACT HEARD A LOUD BANGING NOISE. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THE FRONT DRIVER'S SIDE TIRE WAS FLAT. THE CONTACT BEGAN EXAMINING THE WHEEL AND NOTICED THERE WERE TWO HOLES IN THE RIM. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE HOLES MOST LIKELY RESULTED FROM DEBRIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,188 AND THE CURRENT MILEAGE WAS 47,288.

Apr 28, 2011

SUSPENSION,STRUCTURE

1 complaint

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT WAS ENTERING A RESIDENTIAL DRIVEWAY 2 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO LOWER AND DRAG TOWARD THE GROUND. THE FAILURE RECURRED ONLY WHEN ENTERING AND EXITING A DRIVEWAY OR WHEN DRIVING ON ROAD SURFACES WITH FIVE TO SIX INCHES OF SNOW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10. UPDATED 05/03/11*LJ THE CONSUMER STATED THE VEHICLE SITS TOO LOW TO THE GROUND, WHICH CAUSED THE FRONT END TO DRAG. UPDATED 11/16/11

Mar 28, 2011

ENGINE AND ENGINE COOLING

1 complaint

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER A MANUFACTURERS SATISFACTION PROGRAM FOR THE TIMING CHAIN. AFTER THE REMEDY WAS PERFORMED, THE CONTACT STATED THAT THERE WAS A SIGNIFICANT REDUCTION IN ENGINE POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER YET THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 13,187.

Mar 08, 2011

STEERING,STRUCTURE

1 complaint

THERE IS A STEERING PROBLEM FELT VIBRATION COMING FROM STEERING WHEN MAKING TURNS, TOOK TO ONE DEALERSHIP WHO CLAIMED IT IS FIXED, AND IT WASN'T, TOOK IT TO ANOTHER DEALERSHIP TWO WEEK LATER FOR STEERING VIBRATION, THEY FOUND OUT THE DRIVE SHAFT NEEDS REPLACEMENT. THE WORST INVESTMENT OF MY LIFE SINCE THE CAR HAD ALSO A WATER LEAK FROM THE SUNROOF WHICH THEY CLAIMED IT WAS A MANUFACTURER'S DEFECT. *TR

Nov 10, 2010

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

CADILLAC CTS, 2009 MODEL YEAR. PLACED THE CAR IN "PARK" AND TRIED TO TURN THE IGNITION OFF. KEY WOULD NOT TURN TO "OFF" POSITION. ENGINE KEPT RUNNING. KEY COULD NOT BE REMOVED FROM THE IGNITION. THE SERVICE TECHNICIAN SAID THAT HE HAS ENCOUNTERED SIMILAR OCCURRENCE WITH MANY 2009, 2010 CTS VEHICLES. MY FATHER DISABLED THE ENGINE BY REMOVING THE FUEL PUMP FUSE LOCATED IN THE REAR TRUNK OF THE VEHICLE. THE CAR WAS TOWED TO A CADILLAC DEALER FOR REPAIR. THIS IS A DANGEROUS CIRCUMSTANCE. IF THERE WERE AN ENGINE FIRE, ONE COULD NOT "TURN-OFF" THE MOTOR AND FUEL WOULD FEED AN ENGINE FIRE. *TR

Aug 29, 2010

POWER TRAIN,TIRES

1 complaint

2009 CADILLAC CTS HAS SERIOUS VIBRATION AT HIGHWAY SPEED, AFTER SEVERAL ATTEMPTS TO RESOLVE, CHANGING THE LEFT FRONT AND THE RIGHT REAR TIRE, THE DEALER CLAIMS THE CAR OPERATES AS DESIGNED, I SEE OTHER COMPLAINTS ON CONSUMER AFFAIRS WEBSITE OF THE EXACT SAME ISSUE. I HAVE ASKED THE SERVICE MANAGER OF THE DEALER TO RIDE WITH ME IN THE CAR. HE FAILED TO DO SO, AND DIDN'T SHOW UP FOR TWO APPOINTMENTS AT HIS DEALERSHIP TO DRIVE THE CAR. THE VIBRATION WAS PRESENT WHEN I TEST DROVE THE CAR THE OWNER OF THE DEALERSHIPS SON TOLD ME THE VIBRATION EXISTED IN MANY CARS BECAUSE OF THE TIRES GETTING FLAT SPOTS. HE ASSURED ME IT WOULD GO AWAY IN 200 MILES OR SO. 10,000 MILES LATER THE VIBRATION STILL PRESENT. SINCE THE VIBRATION IS WORST BETWEEN 64 OR 75 MILES AN HOUR, AND CAUSES THE STEERING WHEEL TO SHANK THE POTENTIAL FOR A SERIOUS ACCIDENT EXIST ANYTIME THE CARS ARE DRIVEN ON THE HIGHWAY. *TR

Aug 03, 2010

SUSPENSION,TIRES

1 complaint

VIBRATION IN STEERING WHEEL, FLOOR AND SEATS. ALSO A THUMPING SOUND COMING FROM TIRES DURING THE FIRST FEW MILES OF DRIVING. AT TIMES THE VIBRATION IS SO BAD YOU CAN SEE THE STEERING WHEEL SHIMMY FROM SIDE TO SIDE. THE DEALERSHIP REPLACED TWO OF THE OEM MICHELIN TIRES WHICH DID NOT RESOLVE THE PROBLEM. THEN THEY FORCE ROAD BALANCED THE TIRES A COUPLE OF TIMES, AGAIN DID NOT RESOLVE THE PROBLEM. DEALERSHIP NOW STATING THEY CANNOT DUPLICATE THE PROBLEM. *TR

May 06, 2010

STRUCTURE,TIRES,EQUIPMENT

1 complaint

2009 CADILLAC, CTS SEDAN. CONSUMER STATES DEFECTIVE TIRE COMPRESSOR *TGW THE CONSUMER DISCOVERED THE VEHICLE DID NOT COME WITH A SPARE TIRE. THE DEALER INFORMED THE CONSUMER CADILLAC NO LONGER INSTALLED SPARE TIRES, BUT IT CAME WITH A COMPRESSOR THAT PROVIDED FOAM TO INFLATE THE TIRE IN THE EVENT OF A FLAT TIRE. IN FEBRUARY 2010, THE CONSUMERS WIFE HAD A FLAT TIRE. A PASSERBY STOPPED AND TRIED TO INFLATE THE TIRE USING THE COMPRESSOR AND FOAM, THE FOAM WENT IN THE TIRE AND CAME OUT OF THE HOLE. THE END RESULT, WAS NO INFLATION OF THE TIRE. THE CONSUMERS WIFE HAD TO AAA SO THE VEHICLE COULD BE TOWED. ALSO THE TRUNK HAD A LEAK. *JB

Apr 30, 2010

STEERING,VEHICLE SPEED CONTROL

1 complaint

2009 CADILLAC CTS *GR THE CONSUMER STATED FROM TIME TO TIME, WHILE WAITING FOR A RED LIGHT TO CHANGE WITH HIS FOOT ON THE BRAKE, THE VEHICLE WOULD SUDDENLY SURGE INTO THE INTERSECTION ALMOST CAUSING AN ACCIDENT OR WHEN PARKING AND SHIFTING FROM REVERSE INTO DRIVE, THE VEHICLE WOULD SUDDENLY SURGE FORWARD. THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER ALSO STATED THE STEERING WHEEL LOCKED WHICH MADE IT IMPOSSIBLE FOR HIM TO TURN THE IGNITION ON. ON THREE OCCASIONS, HE HAD TO CALL FOR ASSISTANCE. *JB

Apr 06, 2010

VISIBILITY,VEHICLE SPEED CONTROL

1 complaint

2009 CADILLAC CTS HAS BRAKE PROBLEMS. *NJ THE CONSUMER STATED WHEN HE ATTEMPTED TO APPLY THE BRAKES, THE VEHICLE CONTINUED TO ACCELERATE. ON SEVERAL OCCASIONS, THE CONSUMER WENT THROUGH AN INTERSECTION, BECAUSE HE WAS UNABLE TO STOP THE VEHICLE. THE DRIVER SIDE MIRROR VIBRATED OUT OF POSITION. THE DEALER FOUND A CLIP BROKEN INSIDE THE MIRROR HOUSING. *JB

Oct 26, 2009

2009 CADILLAC CTS Problems & Complaints

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