1998 CADILLAC Deville Problems & Complaints

I AS DRIVING ON A FARMED MARKET ROAD (F.M.) APPROX. 55 MPH. AND THE RIGHT HEADLIGHT LENS FLEW OFF THE CAR. LUCKILY THERE WASN'T ANY OTHER CARS BEHIND ME, AND THERE WASN'T ANY DAMAGE TO MY CAR AND/OR ANYONE ELSES VEHICLE. AFTER I RETURNED HOME, I CHECKED THE DRIVER'S SIDE LENS TO DISCOVER IT WAS LOOSE AS WELL.

NOTICED THAT ONE PASSENGER SIDE HEADLIGHT WAS OUT, BUT I STILL HAD THE HIGH BEAM. A FEW DAYS LATER BOTH WERE OUT. WENT TO AUTO PARTS STORE TO HAVE THEM PUT IN NEW BULBS AND THEY NOTICED THE THAT PLASTIC COVER WAS MISSING AND THEY SAID THAT CAUSED THE BULBS TO SHORT OUT. FROM READING OTHER COMPLAINTS I'M AFRAID I WILL HAVE TO PAY HUNDREDS FOR A NEW ASSEMBLY WHEN ALL I NEED IS A PLASTIC COVER. *TR

HEADLAMP LENSES CLOUD REDUCING NIGHTTIME VISIBILITY FOR DRIVER AND FOR OTHER VEHICLES. POLYCARBONATE LENSES DISCOLOR AND TURN YELLOW. PROBLEM IS PERVASIVE ACROSS MOST MAKES AND MODELS. REPLACEMENT LENSES ARE VERY COSTLY. THE PROBLEM DID NOT EXIST WHEN GLASS HEADLAMPS WERE USED, AND REPLACEMENT WAS INEXPENSIVE. *TR

1.BOTH FRONT HEADLIGHT LENS/COVERS FELL OFF. ONE RECOVERED. ADHESIVE ATTACHING COVER TO HEADLIGHT WAS STILL ON COVER, HARDENED; NO ADHESIVE IS ON HEADLIGHT ASSEMBLY. NO SIGNS OF STRESS TO HEADLIGHT OR SURROUNDING BODYWORK. 2. DRIVING IN RAIN CAUSES ALL FOUR BULBS IN HEADLIGHT ASSEMBLY TO FAIL WITH RESULTING INSTANTANEOUS LOSS ON HEADLIGHT (HIGH AND LOW BEAMS) AND TURN AND POSITION LIGHTS. 3. BULBS REPLACED, RECOVERED COVER EPOXIED TO HEADLIGHT ASSEMBLY, HEADLIGHT ASSEMBLY WITH MISSING COVER NEEDS TO BE REPLACED. PARTS, EXCEPT FAILED BULBS,CURRENTLY INSTALLED IN OUT OF SERVICE CAR. *TR

TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE PLASTIC LENS OF THE EXTERIOR HEADLAMPS DEVELOPED A YELLOWISH TINT OVER TIME, WHICH REDUCES VISIBILITY WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THEY WOULD ATTEMPT TO CLEAN THE LENS. IF THAT REMEDY FAILS, THE CONTACT WILL HAVE TO REPLACE THE EXTERIOR HEADLAMPS AT THE COST OF $300 EACH. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 66,000.

THERE WAS A RECALL ON THE AIRBAG SENSOR OF MY VEHICLE IN 2000. I WAS NOT AWARE OF @ THAT TIME BECAUSE I HAD NOT PURCHASED IT FROM THE LOCAL DEALERSHIP YET. ON FEB.16,2015 I CALLED THE 1800.458.8006 & WAS TOLD THAT I WOULD HAVE TO PAY TO HAVE THE PART DIAGNOSED & FIXED IF NEEDED. THE REP. & I WENT BACK & FORTH AS TO WHO SHOULD PAY FOR THIS ETC.,.I CALLED AGAIN ON 2-19-2015 SPOKE WITH ANOTHER REP. STILL GOT THE SAME ANSWER.BASICALLY I WAS TOLD THAT THE RECALL WAS CLOSED OUT IN 2001. WHEN I ASKED BOTH REPS.THAT I SPOKE WITH IF THAT MEANT THERE WAS A EXPIRATION DATE, I WAS TOLD NO. THERE WERE OTHER QUESTIONS THAT I ASKED IN REFERENCE TO THE MATTER THAT DOES NOT ADD UP BETWEEN EACH REP. & THE LOCAL CADILLAC TECHNICIAN THAT THE FIRST REP. CONNECTED ME WITH. I NEED HELP IN SOLVING THIS PROBLEM.THE CASE # [XXX]. THERE ARE OTHER FACTORS I DOCUMENTED IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. IN SEPTEMBER OF 2003, THE AIR BAGS DEPLOYED WITHOUT AN IMPACT WHILE DRIVING 35 MPH. THERE WERE OCCUPANTS IN THE VEHICLE AT THE TIME OF THE FAILURE. GM REPAIRED THE VEHICLE; HOWEVER, THE AIR BAGS CONTINUED TO DEPLOY FOR NO APPARENT REASON. THERE WAS ONE INJURY. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 177,040 AND FAILURE MILEAGE WAS APPROXIMATELY 73,000.

DT*: THE CONTACT STATED WHEN THE PASSENGER SIDE DOOR WAS SHUT, THE PASSENGER SIDE AIRBAG DEPLOYED. THE VEHICLE WAS DRIVEN AWAY FROM THE SCENE AND HAS NOT BEEN SEEN BY A MECHANIC. THE CONSUMER WAS QUOTED A PRICE OF OVER 10000 DOLLARS. UPDATED 03/09/06.

DT: THE CONTACT STATED ON 10-17-05 WAS DRIVING WHEN SHE HEARD A NOISE THAT SOUNDED LIKE A SOMETHING SCRAPED THE BOTTOM OF THE CAR. IMMEDIATELY THE DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DEPLOYED. THERE WERE TWO PEOPLE IN THE FRONT SEAT OF THE CAR. NO ONE WAS SERIOUSLY INJURED. THE DEALER SAID THERE HAD BEEN A PROBLEM IN THE PAST, BUT NOT THE FRONT. HE ALSO, SAID THE SENSORS WERE PROBABLY BAD. SHE DID NOT RECALL AN AIR BAG LIGHT ILLUMINATING IN THE CAR PRIOR TO THIS INCIDENT.

DT: THE CONTACT'S DAUGHTER WAS DRIVING WHEN THE FRONT AIR BAGS DEPLOYED. THE CONTACT'S DAUGHTER SAID SHE DID NOT RUN OVER ANYTHING IN THE ROAD OR IMPACTED ANOTHER VEHICLE OR OBJECT. A POLICE REPORT WAS NOT TAKEN, BUT THEY CONFIRMED THERE WAS NOTHING IN THE ROAD SHE RAN OVER TO CAUSE THE AIR BAGS TO DEPLOY. THE DEALER WAS INSPECTING THE VEHICLE TO DETERMINE THE REASON WHY THE AIR BAGS DEPLOYED. *AK

CUSTOMER WAS DRIVING VEHICLE DOWN ROAD, ALL OF A SUDDEN COMING UP TO A STOPLIGHT CAR SUDDENLY DIED, AT THE SAME TIME WHITE SMOKE CAME BILLOWING OUT THE BACK OF THE CAR, IT CAUSED A TRAFFIC HAZARD IN WHICH NOBODY COULD SEE HER CAR, SHE WAS REARENDED, AS WELL AS THE GUY THAT REARENDED HER. THE OCCUPANT OF THE VEHICLE THAT REARENDED HER ENDED UP GETTING HIS NOSE BROKEN WHEN HE HIT HIS STEERING WHEEL. VEHICLE TAKEN TO DEALERSHIP AND WAS DETERMINED THAT THE REAR HEAD BOLTS HAD PULLED FROM THE BLOCK CAUSING THE HEAD TO SEPARATE FROM THE BLOCK OF THE VEHICLE, QUOTED $4500 TO REPAIR AND WAS TOLD THEY COULD NOT WARRANTY REPAIR BECAUSE IT IS A NORTHSTAR ENGINE. VEHICLE THEN BROUGHT TO ME TO GET IT REPAIRED. *TR

TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD STALL DUE TO THE ENGINE OVERHEATING. THE FAILURE WOULD OCCUR WHENEVER THE VEHICLE WAS IN OPERATION FOR A FEW MINUTES. DURING THE FAILURES, THE ENGINE OVERHEAT LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FREEZE PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE HEAD GASKETS WERE WARPED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 111,000.

ONE NIGHT MY FAMILY AND I WERE DRIVING MY 1998 CADILLAC DEVILLE, AND ALL OF A SUDDEN THE HEATER COIL BURST WITHOUT WARNING, THE HEATER WAS NOT ON AND THE CAR WAS NOT RUNNING HOT. THE CAR FILLED WITH STEAM MAKING IT IMPOSSIBLE TO SEE ANYTHING, AND HOT SCALDING WATER AND ANTI-FREEZE POURED OUT FROM UNDER THE DASH BOARD RIGHT OVER THE GAS PEDDLE AND SCALDED MY RIGHT FOOT CAUSING SERIOUS BURNS AND LEAVING HORRIBLE SCARS. LUCKILY WE WERE TRAVELING ON A COUNTRY ROAD WITH LITTLE TO NO TRAFFIC. I AM RELIEVED THAT ME NOR MY FAMILY WAS SERIOUSLY INJURED OTHER THAN MY FOOT BEING BURNED. CAR DEALER WAS NOTIFIED, AND NOTHING WAS DONE. I FEEL LIKE THIS IS A VERY DANGEROUS MATTER THAT SHOULD BE LOOKED INTO AND HAVE SOMETHING DONE ABOUT IT. *TR

I HAVE A 1998 CADILLAC DEVILLE THAT I AM PUTTING THE 3RD ENGINE INTO THE CAR DUE TO A HEAD GASKET PROBLEM. MY PARENTS HAVE THE SAME CAR WITH THE SAME PROBLEM. I HAVE READ CLASSIFIEDS THAT CITIZENS WHO OWN THE SAME CAR ARE FORCED TO GIVE THE CAR AWAY BECAUSE OF THIS HEAD GASKET PROBLEM. ANYONE WHO CAN SERVICE THIS CAR (INCLUDING A CADILLAC DEALERSHIP) HAS ADMITTED THAT IT IS A VERY COMMON PROBLEM WITH THIS CAR, AND THAT THERE IS NO FINANCIALLY REASONABLE REPAIR, AND REPLACING THE ENGINE IS USUALLY THE ONLY RECOMMENDATION. MY UNDERSTANDING IS THAT CADILLAC RECOGNIZED THIS PROBLEM, AND MADE A CORRECTION TO THESE NORTH STAR ENGINES IN THE YEAR 2000. THIS IS OBVIOUSLY A CADILLAC BLUNDER THAT IS PROVEN COSTLY, BUT THE COST IS ONLY BEING ABSORBED BY THE CUSTOMER. I AM ALL FOR BEING ACCOUNTABLE, BUT HAVING THE CHOICES OF PUTTING A 3RD ENGINE IN THE CAR OR JUNKING WOULD BE DEEMED AS EXTREME. WHY IS CADILLAC NOT RECALLING THIS PARTICULAR YEAR CARS ENGINE? I AM SURE THAT ANY RESEARCH THAT YOU CONDUCT WILL SHOW AN ABUNDANCE OF THIS PROBLEM. WHAT PROTECTION DOES THE CONSUMER HAVE IN THIS REGARDS? *TR

COMPONENT: ENGINE AND ENGINE COOLING:ENGINE DETAILS: THE FAILURE OCCURS IN NORMAL USE. THE CONSEQUENCE IS POSSIBLE ENGINE DAMAGE. THE DEALER HAS REFUSED TO REPAIR THIS OBVIOUS AND COMMON MANUFACTURING FLAW IN THE NORTHSTAR ENGINE. THE SITUATION, BECAUSE THIS IS THE SAME ENGINEER IS THE SAME THAT IS DESCRIBED IN NHTSA RECALL NUMBER 99086: DATE: 12/01/1999 COMPONENT NAME: 061000 ENGINE AND ENGINE COOLING:ENGINE NHTSA #: 99086 SUMMARY: SOME VEHICLES MAY EXHIBIT A CONDITION IN WHICH THE CYLINDER HEAD BOLTS MAY BECOME LOOSE AND CAUSE COOLANT LEAKS AND POSSIBLE ENGINE DAMAGE. *TR

ROTORS WARPED DUE TO EXCESSIVE HEAT, DEALER STATED THAT THIS HAPPENED BECAUSE OF THE DRIVER MAKING QUICK STOPS FROM HIGH SPEEDS OR RIDING THE BRAKE PEDAL WHILE VEHICLE IS IN MOTION, CONSUMER STATES NEITHER OF THESE THINGS HAVE OCCURRED AND FEELS THAT THERE IS A MALFUNCTION WITHIN THE BRAKING SYSTEM OR ABS, AFTER REPAIRS THE RIGHT FRONT WHEEL HAD AN EXTREME HEAT BUILD UP WHICH CONSUMER COULD FEEL, THE HEAT FROM THE LEFT FRONT WHEEL IS HOT, BUT NOTHING TO COMPARE WITH THE RIGHT WHEEL, THE REAR WHEELS ARE ONLY WARM. *SLC

ROTORS WARPED DUE TO EXCESSIVE HEAT, DEALER STATED THAT THIS HAPPENED BECAUSE OF THE DRIVER MAKING QUICK STOPS FROM HIGH SPEEDS OR RIDING THE BRAKE PEDAL WHILE VEHICLE IS IN MOTION, CONSUMER STATES NEITHER OF THESE THINGS HAVE OCCURRED AND FEELS THAT THERE IS A MALFUNCTION WITHIN THE BRAKING SYSTEM OR ABS, AFTER REPAIRS THE RIGHT FRONT WHEEL HAD AN EXTREME HEAT BUILD UP WHICH CONSUMER COULD FEEL, THE HEAT FROM THE LEFT FRONT WHEEL IS HOT, BUT NOTHING TO COMPARE WITH THE RIGHT WHEEL, THE REAR WHEELS ARE ONLY WARM. *SLC

WHILE TRAVELING AT ANY SPEED NOTICED A GRINDING AND RUMBLING NOISE COMING FROM ABS BRAKE SYSTEM. DEALER HAS SERVICED VEHICLE 11 TIMES FOR ABS PROBLEMS VEHICLE HAS BEEN AT DEALERSHIIP FOR REPAIRS ABOUT TWO WEEKS. PLEASE PROVIDE FURTHER INFORMATION. *AK

FRONT AND REAR ROTORS WERE TURNED A YEAR AGO, THEY WERE WARPED. AT THIS TIME VEHICLE IS SHAKING AND VIBRATING AGAIN WHEN BRAKES ARE APPLIED, ROTORS NEED TO BE REPLACED AT THIS TIME.*AK

CAR HAS BEEN OWNED BY THE DEALER SINCE NEW ROTORS HAVE BEEN TURNED 3 TIMES NOW FOR BEING WARPED MFGR & DEALER REFUSE TO REPLACE THEM STATING THIS IS NORMAL WEAR AND TEAR BUT I CAN BUY THEM AFTERMARKET THAT ARE GARUNTEED NOT TO DO THIS MFGR ALSO SAYS NEEDING TURNED 3 TIMES IS NORMAL IN 40,000 MILES I AM CONCERNED THAT NOW THE ROTORS ARE TO THIN AND WILL WARP MORE EVEN AND MAY POSSIBLY FALL APART THESE ROTORS ARE OVER 200.00 EACH THERE NEEDS TO BE A RECALL ON THEM BEFORE SOMEONE IS KILLED THIS IS NOT NORMAL WEAR AND TEAR I HAVE WORKED ON CARS FOR 40 YRS AND HAVE NEVER SEEN A SET THAT NEEDED TURNED THIS OFTEN AND KNOW TURNING THEM THIS MANY TIMES MAKES THEM UNSAFE. *AK

DT: WHILE DRIVING DOWN THE ROAD THERE WAS AN OIL LEAK AND VEHICLE LOST ABOUT 7 QUARTS OF OIL. THIS GOT ALL OVER THE MOTOR, MUFFLER, AND THE ROAD. THERE WAS A STRONG BURNING SMELL, BUT DID NOT CATCH ON FIRE. MECHANIC TOLD CONSUMER THAT WAS THE OIL PRESSURE SENSOR. HAS NOT YET BEEN REPAIRED, BUT THE WHOLE ENGINE WILL NEED REPLACEMENT. FOR NEW ENGINE AND CLEAN UP IT WOULD COST $8,400.00 . *AK

ACCORDING TO A LOCAL CADILLAC DEALERS SERVICE MANAGER-THE IGNITION HAS A THEFT DETERENT SYSTEM THAT HAS A WIRE THAT OFTEN COMES LOOSE CAUSING THE VEHICLE TO BE UNSTARTABLE AND THUS LEAVES THE DRIVER STRANDED. THE SERVICE MANAGER TELLS ME THAT HE HAS DONE SEVERAL OF THESE AND DOESNT KNOW WHY THERE IS NO RECALL.*AK

WHEN THE TRACTION LIGHT FLICKERED ON/OFF. THE CRUISE CONTROL AND BRAKE LIGHTS FAILED. WHICH ALMOST CAUSED AN ACCIDENT. *JB

IN APRIL 2001, AT 37,000 MILES, AIR CONDITION/HEAT FAN MOTOR FAILED AND WAS REPLACED (UNDER WARRANTY) BY A DEALER. AGAIN IN APRIL, 2003, AT 53,300 MILES, LOCAL DEALER SAYS MOTOR IS DEFECTIVE AND NEEDS TO REPLACED AT COST OF $420. ATTITUDE OF DEALER AND CADILLAC CUSTOMER SERVICE IS THAT "STUFF HAPPENS". MY BELIEF IS THIS FAILURE RATE INDICATES PROBLEM WITH QUALITY OF FAN MOTOR OR PROBLEM WITH MOTOR ELECTRICAL CIRCUIT. *JB

THE VOLTS WENT TO 11.1 AND THEN THE CAR FAILED TO RUN. DEALERSHIP SAID THAT THE ALTERNATOR WAS FRIED. REPLACED ALTERNATOR. ALL OTHER ELECTRICAL CHECKED OUT OK.*JB

1998 CADILLAC DEVILLE HAS PROBLEMS WITH THE STEERING EQUIPMENT. *MR THE STEERING WHEEL SPUN AROUND LIKE A FAN AND BROKE IMMEDIATELY AFTER. *SC

WHILE DRIVING 25 MPH, SMOKE STARTED TO COME FROM THE STEERING WHEEL. THE CONSUMER MANAGED TO DRIVE HOME. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. *NM

POWER STEERING STOPS WORKING WITH LOW SPEED TURNS.BOTH LEFT AND RIGHT TURNS. FOR A BOUT 3-5 SECONDS YOU MUST STEER MANUALLY.LAST OCCURENCE HAPPENED IN A RAIN STORM.CADILLAC DEALER(SMITH-GRAY IN MEADVILLE, PA) COULD NOT FIND THE PROBLEM.THIS IS MY SECOND REPORT.('98 DEVILLE). *AK

WHEN MAKING A LEFT TURN AT SLOW SPEED POWER STEERING MALFUNCTIONS FOR A FEW SECONDS MAKING IT VERY DIFFICULT TO MAINTAIN CONTROL OF THE CAR. THIS OCCURRED ABOUT 3-4 TIMES IN THE LAST TWO YEARS. OTHER TIMES IT OPERATES NORMALLY. *LA

WHILE DRIVING AT LOW SPEEDS AND WHEN MAKING A LEFT HAND TURN, VEHICLE WOULD LOSE POWER/STEERING, AND WOULD NOT RETURN WHEN STEERING WHEEL WAS TURNED BACK TO FORWARD DRIVING POSITION. *AK

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING WINDSHIELD WIPERS WILL WORK INTERMITTENTLY, AND IT WILL BE HARD FOR THE CONSUMER TO SEE DURING RAINY WEATHER. DEALER NOTIFIED. *AK CONSUMER STATED THIS FAILURE OCCURRED OVER A HALF OF DOZEN TIMES. HE ALSO HAD THE SAME PROBLEMS WITH HIS ASTRO VAN, AND FLEETWOOD TRAILER. *PH

CONSUMER BELIEVES THE SIDE MIRRORS ARE TOO SMALL WHICH MAKE IT HARD TO MAKE LANE CHANGES. NLM

EXTERIOR MIRRORS ARE TOO SMALL. THIS CAUSES POOR VISIBILITY AND BLIND SPOT. MANUFACTURER NOTIFIED AND INFORMED CONSUMER THAT THE MIRRORS MET SPECIFICATIONS, AND NOTHING ELSE WOULD BE DONE. *AK *ML

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

WINDSHIELD WIPERS CONSTANTLY CHATTER,DEALER SAYS LIVE WITH IT. TRIED NEW BLADES, INSERTS ETC MANY TIMES , NO HELP. TO THIS DATE THEY STILL CHATTER WHEN IT IS RAINING. CAR IS UNDER WARRANTY TO 6 YRS AND 60000 MILES. NO SATISFACTION FRON DEALER. NO RESPONSE FROM MANYFACTURER WHEN COMPLAINT WAS FILED MONTHS AGO. *AK

UNABLE TO PASS ILLINOIS VEHICLE INSPECTION BECAUSE THE SPEED CONTROL HAS NOT WORK ED IN YEARS I'M UNABLE TO PASS THE POLLUTION TEST. *TR

TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CRUISE CONTROL WOULD NOT DISENGAGE. THE BRAKE PEDAL WAS THEN ENGAGED, BUT THE VEHICLE HESITATED AND WOULD NOT STOP. AFTER APPROXIMATELY TWO MILES, THE CRUISE CONTROL EVENTUALLY DISENGAGED AND THE VEHICLE CAME TO A STOP. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 97V183000 (VEHICLE SPEED CONTROL) THAT MAY BE RELATED TO THE FAILURE, BUT THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

THE CRUISE WAS ENGAGED AND THE CAR ACCELERATED. TAPPING BRAKE AND MANUALLY SHUTTING OFF CRUISE CONTROL SWITCH DID NOT SLOW IT DOWN. *BF NAR *JLS THE IDLE AIR CONTROL WAS OCCASIONALLY INOPERABLE. *SC

WHILE DRIVING WITH THE CRUISE ENGAGED THE CAR SUDDENLY ACCELERATED TWICE. TAPPING BRAKE AND MANUALLY SHUTTING OFF CRUISE CONTROL DID NOT SLOW THE CAR DOWN. *BF THE CONSUMER HAD TO BRAKE HARD, PUT THE VEHICLE IN PARK AND SHUT OFF THE ENGINE TO GET THE VEHICLE TO STOP. UPON RESTARTING THE VEHICLE IT RAN [PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE PROBLEM. IT WAS LATER DETERMINED THAT THE IAC MOTOR WAS THE CAUSE OF THE FAILURE. *NM

PROBLEMS WITH 1998 CADILLAC DEVILLE CRUISE CONTROL SYSTEM. *MR WHEN CONSUMER APPLIED WHILE VEHICLE WAS IN CRUISE CONTROL, IT DIDN'T DISENGAGE. CONSUMER SWITCHED CRUISE CONTROL OFF, BUT IT STILL FAILED TO DISENGAGE. THUS TURNING OFF THE ENGINE. CONSUMER THEN RESTARTED THE VEHICLE AND WITHOUT WARNING ACCELERATED ON ITS OWN. *LA

DT*: THE CONSUMER STATED WHILE HAVING THE FUEL INJECTOR REPAIRED, THE INDEPENDENT REPAIR SHOP PERSONNEL SAID THE FUEL RAIL WOULD NEED TO BE REMOVED IN ORDER TO REPAIR THE FUEL INJECTOR. DUE TO THE FUEL RAIL BEING MADE OF PLASTIC, THERE WAS A CHANCE THE FUEL RAIL WOULD BREAK AND HAVE TO BE REPLACED. THE DEALERSHIP INFORMED THE SERVICEMAN THE FUEL RAIL WAS NOW BEING MADE OF METAL BECAUSE THE PLASTIC WAS TOO WEAK. *JB

(1) NOTICED SMELL OF GASOLINE UNDER HOOD, SAW STANDING GAS ON ENGINE; (2) FUEL RAIL CRACKED, RESULTED IN LARGE GAS LEAK ONTO ENGINE BLOCK; (3) FUEL RAIL REPLACED, OLD PART NOT AVAILABLE.*AK

1.STRONG SMELL OF GAS WHEN STOPPED AT A RED LIGHT OR STOP SIGN 2. FOUND TO BE A FUEL RAIL LEAK BETWEEN THE NO.3 AND NO.5 INJECTOR. RAW FUEL LEAKING UP UNDER THE HOOD COULD BE IGNITED IF THERE IS AN IGNITION SOURCE. (SUCH AS A BACK FIRE, LEAKING SPARK PLUG WIRE) 3. REPLACE FUEL RAIL.*AK

GAS TANK HAD RUPTURED, CAUSING GASOLINE TO LEAK, CONSUMER FEELS MANUFACTURERS SHOULD PROVIDE SHIELDING OF PLASTIC GAS TANKS TO PREVENT ROAD HAZARDS FROM CONTACTING THE TANK ASSEMBLY. *SLC

GAS TANK WAS RUPTURED CAUSING FUEL TO LEAK. NLM

TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE PIN THAT HOLDS THE GEARSHIFT LEVER TO THE VEHICLE IS COMING LOOSE AND WILL NOT STAY IN PLACE. IF THE PIN COMPLETELY DETACHES, IT WOULD CAUSE THE GEARSHIFT LEVER TO FALL OFF THE FLOORBOARD. THE DEALER AND MANUFACTURER HAS BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 76,000.UPDATE 09/10/08 *CW UPDATED 09/11/08 *JB

DT: WHEN THE CONSUMER PULED INTO HER DRIVEWAY, SHE NOTICED THAT THE DISC BRAKE TRACTION STABILIZER LIGHT ILLUMINATED ON THE DASH. SHE IMMEDIATELY PUT VEHICLE INTO PARK AND EXITED THE VEHICLE TO OPEN HER GARAGE DOOR. WHEN SHE RETURNED TO THE CAR IT WAS ROLLING AWAY. SHE JUMPED INTO IT TO STOP VEHICLE AND SHE TURNED THE WHEEL AND IT SEEMED TO SPIN OUT. SHE THREW IT INTO PARK TO GET IT TO STOP. CALLER SAID IT SEEMED TO ACCELERATE WHEN SHE HIT THE BRAKES, AND WHEN SHE THREW IT INTO PARK. CALLER WAS INJURED. CALLER'S VEHICLE HIT ANOTHER VEHICLE ON THE STREET, AND A POLICE REPORT WAS FILED.*AK

TRACTION CONTROL SYSTEM MALFUNCTIONED, CAUSING THE LIGHT TO STAY ON AND VEHICLE TO BE DRIVEN HARD. COULD ALSO RESULT IN LOSS OF CONTROL. BEEN TO DEALER 8 TIMES, BUT DEALER CANNOT DETERMINE THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK

TRANSMISSION FAILED. *YC

UPPER TRANS OIL COOLER LINE FITTING FAILED RESULTING IN LEAK.

CAR SWINGS SIDE WAYS IN CERTAIN ROAD CONDITIONS. FEELS AS THOUGH YOU WILL LOSE CONTROL OF THE CAR. *NM

DRIVER SIDE REAR SHOCKS FAILED/ POPPING, LETTING AIR OUT TO A DESCENT. THIS OCCURRED WHILE VEHICLE WAS IN MOTION WITH NO WARNING. *AK *YH

VEHICLE IS SWAYING/FLOATING, AND BOUNCING DURING OPERATION AT HIGHWAY SPEEDS - WHICH IS CAUSING DIFFICULTY MAINTAINING A STRAIGHT PATH. DEALERSHIP REPLACED FRONT STRUTS, AND ALL OF THE REAR SUSPENSION COMPONENTS, INCLUDING SWAY BARS. VEHICLE WAS STILL EXPERIENCING CONTROL PROBLEMS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

CONSUMER BELIEVES THE SUSPENSION SYSTEM IS FAULTY WHICH CAUSES A ROUGH RIDE WHILE DRIVING ON HIGHWAYS WITH EXPANSION JOINTS. NLM

CAR IS FLOATING, SWAYING AND BOUNCING ON THE OPEN HIGHWAY. I'VE HAD A LOT OF WORK DONE TO THE VEHICLE, THE RIGHT STRUT AND STRUT MOUNT HAVE BEEN REPLACED 3 TIME, WITHIN A YEAR. THESE TWO PARTS KEEP BREAKING AND GETTING REPLACED. NOW I'M HAVING PROBLEMS WITH THE CAR DRIVING SLOPPY, SWAYING AND FLOATING ALL OVER THE ROAD. I HAVE BROUGHT IT TO TWO DIFFERENT DEALSHIPS FOR THIS PROBLEM AND NOTHING HAS BEEN DONE. THEY ARE SAYING THAT ITS NORMAL FOR THIS CAR TO HANDLE THE WAY IT DOES...I FIND THAT HARD TO UNDERSTAND SINCE THE CAR DIDN'T HAND OR DRIVE THE WAY IT IS SINCE ALL THESE REPAIRS HAVE BEEN PREFORMED. ALSO, THEY HAD TO REPLACE THE RACK AND PINON (POWER STRERRING ASSY). I AM TOTALLY SCARED OF DRIVING THIS CAR IN FEAR OF GETTING INTO AN AUTOMOBLIE ACCIDENT. THIS CAR HAS SERIOUS SUSPENSION PROBLEMS AND NO ONE WANTS TO FIX THIS PROBLEM. *AK

RIGHT FRONT HEAD LAMP LENSE FELL OFF. REPAIRED FEBRUARY 19, 2003. LEFT FRONT HEAD LAMP LENSE FELL OFF, DECEMBER 19, 2001. THESE HEAD LAMPS ARE NOT SEALED PROPERLY CAUSING LENSE TO FALL OFF. WHEN BROUGHT IN FEBRUARY 19, 2003 A 1998 CADILLAC CAME IN BEHIND MINE AND I ASK THE DRIVER IF HE HAD THE SAME PROBLEM AND HE STATED THAT HIS RIGHT LENSE HAD FALLEN OFF. CHECKING WITH THE PARTS DEPARTMENT I WAS INFORMED THEY KEEP PLENTY OF THESE IN STOCK AS IT HAPPENS FREQUENTLY. WHEN THE FIRST ONE FELL OFF IT WAS REPAIRED UNDER THE WARRANTY. I PURCHASED A EXTENDED WARRANTY FROM THE DEALERSHIP AND WAS INFORMED IT WAS IDENTICAL TO THE ORIGINAL WARRANTY BUT EXTENDED FOR 2 ADDITIONAL YEARS AND 25,000 MILES. WHEN I HAD THE SECOND LENSE REPLACED ON FEBRUARY 19, 2003 THE SERVICE ADVISOR INFORMED ME IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. CADILLAC IS CHARGING $245.00 FOR A DEFECTED PART PLUS TAX AND LABOR.

UNABLE TO READ/SEE INSTRUMENT PANEL DURING A BRIGHT SUNNY DAY. DEALER NOTIFIED. *AK WHEN SUNLIGHT SHINES ON A SENSOR, LOCATED ON THE DASHBOARD, THE DASHLIGHTS GROW DIM. THE TINTED GLASS MAKES THE INSTRUMENT PANEL UNREADABLE. *YH

WHILE DRIVING IN THE DAY LIGHT WON'T BE ABLE TO SEE THE DASHBOARD, AND WAS UNABLE TO READ THE SPEED WITHOUT TAKEN EYES OFF THE ROAD.*AK

MESSAGE CENTER.

INSTRUMENT PANEL.

FUEL RAIL LINE IS MADE OF PLASTIC/NYLON AND HAS CRACKED NEAR ONE OF THE FUEL INJECTORS ON TOP OF THE ENGINE AND LEAKING FUEL ON MY MARCH 1998 CADILLAC DEVILLE

TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT FUEL FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN INSPECTED THE VEHICLE AND FOUND TWO PIN SIZE HOLE ON THE PLASTIC FUEL LINE. AS A RESULT, THE FUEL LINES WOULD NEED TO BE REPLACED WITH METAL LINES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,211.

TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT OBSERVED FUEL LEAKING ONTO THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RAIL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. TH VIN WAS UNAVAILABLE. ....UPDATED 07/22/15 *BF UPDATED 10/11/2017*CN

TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE FUEL RAIL INTO THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V110000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 120,000.

DRIVING AND THE STABILITY LIGHT CAME ON AND THE CAR BEGAN TO BOUNCE SLIGHTLY. CONTINUED TO DRIVE AND BOUNCING HAD GOTTEN WORSE AND EVENTUALLY CASED ME TO GO OFF THE ROAD WHEN SWITCHING LANES THE BACK END OF MY CAR SPUN AROUND. THANK GOD THEIR WERE NO OTHER CARS AROUND OR IT WOULD HAVE BEEN A HORRIBLE ACCIDENT. *NM

THE SIDE AIR BAG WAS ON RECALL AND WAS REPAIRED, BUT THE CHECK STABILITY SYSTEM LIGHT COMES ON ALL THE TIME, SINCE THE RECALL WAS PERFORMED.*YH

THE SIDE AIR BAG WAS ON RECALL AND WAS REPAIRED, BUT THE CHECK STABILITY SYSTEM LIGHT COMES ON ALL THE TIME, SINCE THE RECALL WAS PERFORMED.*YH

AUTO LEVELING FAILED. YH

WHILE DRIVING THE VEHICLE THE ENGINE SERVICE LIGHT IS ON IN THE PANEL DASHBOARD. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. MR

GAS GUAGE SENSOR FAILED.

FUEL TANK SENDER FAILED CAUSING FAULTY GAS READINGS.

WHEN FILLING THE GAS TANK UP AND STARTING THE VEHICLE, IT WILL REGISTER FULL. THEN ONCE PUTTING THE VEHICLE IN MOTION THE GAS GAUGE WILL READ EMPTY AND BEGIN MAKING A NOISE, AND THEN THE GAUGE WILL GO BACK TO FULL. THIS IS A CONSTANT PROBLEM. CONTACTED THE MANUFACTURER, AND FILED A COMPLAINT 7/15/98 #980040133. *AK

THE DRIVERS SEAT MOVES FORWARD REPEATEDLY WHILE THE CONSUMER IS DRIVING. *YH

INTERMITTENTLY DRIVER'S SEATBACK WILL COLLAPSE WHILE DRIVING. DEALER HAS NOT BEEN ABLE TO DUPLICATE PROBLEM.*AK

SEAT FAILED. *YC

SEAT FAILED.

RIGHT REAR GOODYEAR CONQUEST TIRE, SERIAL NUMBER M6XOEDWR447, EXPLODED DISINTEGRATING THE RIGHT REAR SPLASH GUARD, ESTIMATED DAMAGE $195.00 PLUS $125.00 FOR THE REPLACEMENT TIRE. TIRES WERE NOT ORIGIANAL EQUIPMENT AND PLENTY OF TREADWARE REMAINING. PER THE GOODYEAR MECHANIC, THE FOLLOWING TOOK PLACE WITHIN 10 MILES AND LESS THAN 20 MINUTES: I PICKED UP A NAIL, THREW THE NAIL WHICH ALLOWED THE AIR TO ESCAPE, WHEN THE TIRE PRESSURE BECAME TOO LOW THE TIRE CAME OFF THE RIM AND EXPLODED. I PULLED OVER TO THE SHOULDER OF THE ROAD DUE TO THE EXTREMELY LOUD NOISE THAT OCCURRED WHEN THE TIRE EXPLODED. DESPITE WHAT THE GOODYEAR DEALER OR GOODYEAR CUSTOMER SERVICE SAID IN THEIR REPONSE TO MY E-MAIL, I BELIEVE THERE IS SOMETHING WRONG WITH THIS TIRE AND SHOULD NOT HAVE HAD TO PAY FULL PRICE FOR THE REPLACEMENT. I AM OBTAINING INFORMATION ON FILING A CLAIM AND WILL FILE ONE ONCE IT IS RECEIVED. I HAVE PICTURES OF THE EXPLOSION RESULT. MY OFFICE E-MAIL, ALL LOWERCASE LETTERS IS: [email protected]. *AK (TIRESIZE: P22560R16)( DOT NUMBER: TIRE SIZE: P22560R16 )

THE TIRES ON THE CAR BEGAN TO LOSE AIR PRESSURE IN A SHORT PERIOD OF TIME - ABOUT EVERY TWO WEEKS SEVERAL OF THE TIRES WOULD LOSE OVER 15 LBS PRESSURE. I WOULD REFILL THE TIRES TO THE PROPER PRESSURE - THAN IN THE MONTH OF MARCH 01 I WAS DRIVING ONA SMOOTH ROAD WHEN THE CAR BEGAN TO FEEL MUSHY - I STIPPED AT A FILLING STATION AND DISCOVERED THE REAR TIRE WAS NEARLY FLAT. I DECIDED TO PURCHASE NEW TIRES AND WENT TO A TIRE SHOP AND AS THEY DISMOUNTED THE TIRE WHICH WAS NEARLY FLAT THE PROBLEM WAS DISCOVERED - SEVERE CORROSION OF THE INNER RIM BETWEEN THE CHROM AND THE STEEL - THE SURFACE WAS SO ROUGH THAT THE TIRE SHOP REFUSED TO INSTALL NEW TIRES ON THE WHEELS AND STATED THAT THEY WERE TOO CORODED TO BE CLEANED. I WENT TO MY CADILLAC DLR TO HAVE THE WARRANTY PERFORMED TO REPLACE THE CORODED RIMS - I LEFT THE CAR FOR THE SERVICE. TE SAME DAY THE SERVICE DEPARTMENT CALLED STATING THE CAR WAS READY AND THAT FOUR NEW RIMS WERE INSTALLED ON THE CAR WITH THE ORIGINAL TIRES. I PICKED THE CAR UP AFTER HOURS AND NOTICED THAT THE WHEELS WERE NOT NEW BUT PERHAPS WERE USED BUT IN GOOD CONDITION. I REVIEWED MY INVOICE FOR THE WARRANTY WORK AND FOUND THAT THE WHEELS WERE NOT REPLACED BUT MERELY CLEANED AND REINSTALLED ON MY CAR. THE CORROSION WILL CONTINUE AND AT SOME POINT WILL DEFLATE MY TIRES - THIS TIME PERHAPS AT A HIGHER SPEED. UT SOME LOST AIR FASTER THAN OTHERS. WHILE DRIVING ON A SMOOTH ROAD I NOTICED. *AI

WHIILE DRIVING ABOUT 25 MPH TREAD ON REAR PASSENGER'S SIDE TIRE CAME OFF. DRIVER WAS ABLE TO MAINTAIN CONTROL OF A 1998, CADILLAC, DEVILLE. BRIDGESTONE, DAYTONA, P21575R15 MS, DOT # HYHFEA8. TIRE MILEAGE LESS THAN 10,000. REPLACEMENT TIRE EQUIPMENT. *AK

TIRE ( VOGUE ) FAILED. *YC

DOORS CONTINUALLY LOCKING AND UNLOCKING FOR NO REASON. YH

WHEN TURNING OFF THE IGNITION WITH VEHICLE IN PARK THE ONLY DOOR THAT WILL OPEN FROM THE INSIDE IS THE DRIVER'S DOOR. THE REST OF THE DOORS REMAIN LOCKED. THE CHILD SAFETY LOCKS ARE NOT ON AT THE TIME. THE PROBLEM HAS BEEN REPORTED TO THE DEALER, BUT THE DEALER HAS NOT ADDRESSED THE PROBLEM. *AK

DASHBOARD RATTLE NOISE, FOUR ATTEMPTS AT REPAIR HOWEVER CONTINUES TO RATTLE.

THE ASSIST ESCUTCHEON CRACKED.

I HAD A TIRE BLOWOUT AT 11:00 PM WHILE DRIVING ON A FREEWAY. I WAS UNABLE TO REMOVE THE WHEEL LUG NUTS USING THE LUG WRENCH FURNISHED WITH THE CAR (I EVEN TRIED STANDING ON THE HINGED ARM OF THE LUG WRENCH) AND WAS SAVED BY A DRIVER OF A SUV WHO STOPPED TO HELP. THE LUG WRENCH HAD AN EFFECTIVE ARM LENGTH OF 9 INCHES AND A ARM DIAMETER OF ABOUT 3/4 INCH. I LATER FOUND OUT THAT THE LUG NUTS ARE TO BE TORQUED TO 100 FT-LBS. I THEN BOUGHT A TORQUE WRENCH WITH AN ARM LENGTH OF TWO FEET AND AN ARM DIAMETER OF 3 INCHES. CHECKING THE TORQUE REQUIRED TO BREAK THE LUG NUTS LOSE I GOT VALUES BETWEEN LESS THAN 100 FT-LBS UP TO 200 FT-LBS. THE MANUFACTURERS SHOULD BE REQUIRED TO FURNISH LUG WRENCHES THAT ORDINARY PEOPLE CAN USE TO REPLACE THE TIRES. FURTHERMORE, THEY WOULD ALSO BE REQUIRED TO SPECIFY A MAXIMUM VALUE FOR TORQUING LUG NUTS IN ADDITION TO A MINIMUM VALUE BECAUSE A LARGE VARIATION IN TORQUE BETWEEN THE NUTS ON EACH WHEEL WARPS THE BRAKE DRUMS OR DISKS AND RESULTS IN SEVERE SURGING WHEN BRAKING (WHAT FUN I HAD WITH THIS CONDITION WHEN DROPPING DOWN OFF OF DONNER SUMMIT INTO SACRAMENTO - THE WHOLE CAR WAS SHAKING VIOLENTLY WHEN I APPLIED THE BRAKES). I COMPLAINED TO THE DEALER WHO WAS ALREADY AWARE OF THE LUG WRENCH PROBLEM (WHICH THEY COULD DO NOTHING ABOUT) BUT NOT ABOUT THE UNEQUAL TORQUING PROBLEM (THEY POSTED A LIST OF MY TORQUE READINGS IN THE SHOP). I ALSO COMPLAINED TO CADILLAC CUSTOMER SERVICE BUT GOT NOWHERE WITH THEM. *TR

THE WHEEL CRACKED. THE CONSUMER DISCOVERED IT WHILE PLACING AIR INTO THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE WHEEL WAS REPLACED BY THE DEALER. *AK THE CRACK WAS 6 INCHES LONG IN THE RIGHT FRONT WHEEL. *SC *JB

WHILE TRAVELING THE WHEEL STUDS FAILED RESULTING IN THE WHEEL FALLING OFF OF THE VEHICLE (OHIO TRAFFIC CRASH REPORT). *MJS

WHILE DRIVING AT NORMAL SPEEDS VEHICLE GOT A FLAT. WHILE RAISING THE VEHICLE WITH ORIGINAL JACK IT SUDDENLY COLLAPSED. THERE WERE NO INJURIES. *AK THE JACK COLLAPSED CRUSHING THE AREA OF THE LOWER FRONT FENDER BEHIND THE WHEEL. THE JACK COLLAPSED IMMEDIATELY AFTER PUTTING ON THE SPARE AND HAND TIGHTENING THE NUTS. CAR WAS IN PARK AND THE EMERGENCY BRAKE WAS ON. *BF *NM

THE DRIVER INFORMATION CENTER SHOWS LOW FUEL WHILE THE TANK IS FULL. YH

UNABLE TO HEAR RADIO NEWS FROM CBS STATION, TOTAL NOISE.REPLACED RADIO.

THE CONSUMER NOTICED THE SEAT BELT ON THE DRIVER'S SIDE FAILED TO LATCH INTO BUCKLE. THE CONSUMER HAS MADE CONTACT WITH THE LOCAL DEALERSHIP. *JB SEAT BELT WILL ONLY LATCH INTERMITTENTLY. DEALER REPLACED SEAT BELT. *LA

I PUT MY SON'S CAR SEAT IN THE BACK OF MY MOTHER IN-LAWS 1998 CADILLAC DEVILLE (VIN GM [XXX]) AND BOTH OF THE MIDDLE SEAT BELTS IN THE BACK SEATS PULLED OUT COMPLETELY! I REMOVED THE SEAT TO FIND OUT THAT THE NUTS THAT HOLD THE SEAT BELTS ON WERE NEVER INSTALLED. THE NUTS LAID UNDER THE SEAT, OBVIOUSLY NEVER EVEN PUT ON THE BOLTS! THE ONLY THING HOLDING THE SEAT BELTS ON THE BOLTS WAS THE METAL ROD ("W" SHAPE) IN THE BACK SEAT (PART YOUR BACK LEANS UP AGAINST) OVERLAPPED THE BOLT AND THE STEEL PLATES THE SEAT BELTS ARE ATTACHED TO. I AM AN ASSOCIATE PROFESSOR FOR THE UNIVERSITY OF NORTH DAKOTA AND I TEACH PRODUCT SAFETY & LIABILITY. I HAVE CONTACTED CADILLAC'S CUSTOMER SERVICE LINE. I HAVE BEEN TOLD THAT A LOT OF THE TIMES THE NUMBER OF COMPLAINTS USUALLY YIELDS A FURTHER LOOKING INTO THE PROBLEM. I KNOW HOW INDUSTRY WORKS! THE BEAN COUNTERS IMMEDIATELY DETERMINE IF IT WILL COST MORE TO FIX THE PROBLEM OR PAY THE CLAIMS! I WANT TO SEE TO IT THAT THE PROBLEM IS INVESTIGATED TO DETERMINE IF THIS IS AN ISOLATED INCIDENT OR A MAJOR MISTAKE IN MANUFACTURING THE PRODUCT. HOW CAN I BE GUARANTEED THAT I WILL FIND OUT HOW THIS MISTAKE OCCURRED? HOW CAN I BE GUARANTEED THAT CADILLAC WILL TAKE EVASIVE ACTION TO DETERMINE IF THIS PROBLEM IS OUT THERE AND I AM THE FIRST PERSON TO REPORT THIS PROBLEM. I WANT TO SEE TO IT THAT NO ONE IS INJURED WHEN THIS PROBLEM HAS BEEN DISCOVERED! I AM THOROUGHLY DISGUSTED AT WHAT I FOUND AND THE POTENTIAL FOR CHILD DEATH IS HIGH SHOULD SOMEONE BE IN AN ACCIDENT WITH A CHILD IN THE BACK SEAT BUCKLED INTO THE MIDDLE OR SIDE OF THE CAR. I WANT TO BE CONTACTED PERSONALLY OVER THE PHONE REGARDING THIS ISSUE! MY PHONE NUMBER AT WORK IS[XXX] EXT. [XXX] AND MY NUMBER AT HOME IS [XXX]. MY NAME IS [XXX] AND I JUST WANT EVIDENCE TO PROVE THAT THIS WILL NOT HAPPEN TO ANYONE ELSE THAT OWNS A VEHICLE MANUFACTURED WITH THIS TYPE OF VEHICLE. THANK YOU FOR YOUR IMMEDIATE RESPONSE TO THIS SERIOUS DEFECT NOTED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

STABALIZER LIGHT COMES ON AND CAUSES VEHICLE TO SLOW DOWN AND VEHICLE EXPERIENCES ERRATIC PERFORMANCE OF BRAKES , IT ALSO EFFECTS WHOLE FRONT END OF VEHICLE. PLEASE PROVIDE FURTHER INFORMATION.*AK

ONGOING PROBLEM VEHICLE PULLING TO RIGHT,AND BRAKES GRABBING INTERMITTENTLY. VEHICLE BEEN IN DEALER SHOP ON SEVERAL OCCASIONS, AND PROBLEM STILL REOCCURRING. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

MY 1998 CADILLAC DEVILLE NEEDS A VITAL PART TO IT'S ABS/TRACTION CONTROL FUNCTION. HOWEVER, GM HAS DISCONTINUED MAKING THE PART, (#19244918)WITH NO AVAILABLE SUBSTITUTE. THEREFORE, LEAVING MY CAR WITH NO ABS OR TRACTION CONTROL. ALSO, THE TRANSMISSION NO LONGER ENGAGES 1ST GEAR. (A SUPPOSED SAFTEY MEASURE)WHICH IN MOST CASES, ONLY PUTS MY FAMILY'S SAFETY AT RISK. I DO NOT UNDERSTAND HOW OR IF, GM CAN LEGALLY PUT PROFITS BEFORE SAFETY.

TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017

DT*: THE CONTACT STATED THE VEHICLE'S OIL AND ANTIFREEZE LEAKED CAUSING THE INTAKE AND OUTTAKE OF THE ENGINE TO RUST, IN TURN CAUSING THE PIPE TO BUST AND THE VEHICLE TO OVERHEAT. THE VEHICLE NEEDED A NEW ENGINE TO FIX THIS ISSUE. UPDATED 12.8/2006 - 4.6 LITER NORTHSTAR ENGINE. THE L/F WINDOW WAS INOPERATIVE. THE BRAKES PULSATED. THE SES LIGHT ILLUMINATED. THE HEADLIGHT WAS INOPERATIVE. THE AUTOMATIC TRANSMISSION FAILED. *NM

DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, THERE WAS AN ACCIDENT DUE TO TEMPORARILY LOSING CONSCIOUSNESS. THE CONTACT AND A PASSENGER WERE BOTH WEARING SEATBELTS. THE SEATBELTS DID NOT RESTRAIN THE OCCUPANTS DURING THE ACCIDENT AND THE AIRBAGS DID NOT DEPLOY. THE CONTACT AND THE PASSENGER BOTH ENDURED MODERATE INJURIES; THE CONTACT SUSTAINED A CONCUSSION, AND NECK PROBLEMS WHILE THE PASSENGER SUSTAINED A CONCUSSION, CRACKED BREAST BONE AND KNEE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO A SERVICE LOT. PICTURES WERE TAKEN AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED WHO SENT OUT AN INDEPENDENT INSPECTOR. A REPORT WAS FILED CONCLUDING THAT THE SEATBELT AND AIRBAGS WERE WORKING PROPERLY BUT WERE IN LOCK MODE. THE CONTACT EXPRESS THAT PRIOR TO THE ACCIDENT THE AIRBAGS WERE ON RECALL #00V217000 .

DEALER HAS REPLACED AND TURNED BRAKE ROTORS NUMEROUS TIMES I HAVE REPLACED ROTORS AND CALIPERS AND PADS WITH ALL NEW PARTS ALSO AND BRAKES ON FRONT DO NOT RELEASE COMPLETELY ALL THE TIME AND KEEP WARPING ROTORS AND WEARING OUT BRAKE PADS THIS HAS BEEN DONE MANY TIMES SINCE BEING BOUGHT IN 2000. TIRE RIMS ALSO LEAK AIR AND TIRES KEEP GOING LOW THIS WAS SERVICED BY DEALER AND MYSELF NOT CURE HAS BEEN FOUND YET. *NM

BRAKE ROTORS HAVE BEEN TURNED 4 TIMES SINCE NEW KEEP GETTING OUT OF ROUND AND NOW NEED REPLACED DEALER STATES THIS IS NORMAL MAINTENCE NOW BRAKE PEDAL GOES TO FLOOR AT TIMES WITH NO BRAKES AT ALL CANNOT FIND PROBLEM. *AK TRANSMISSION HESITATES GOING INTO GEAR WHEN COLD WATER LEAK THAT CANNOT BE FOUND USES AT LEAST 1 GALLON PER WEEK OR MORE WHEELS KEEP LOSING AIR CAUSING TIRES TO GO FLAT NO LEAKS IN TIRES RETURNED TO DEALER MANY TIMES FOR REPAIR AIR BAG SERVICE LIGHTS KEEP COMING ON -RETURNED TO DEALER AND NOT FIXED

THE ABS TRACTION CONTROL WAS NOT WORKING AND THE DEALER WAS UNABLE TO RESOLVE THE PROBLEM. THE VEHICLE HAS BEEN IN AND OUT OF THIS DEALER REPAIR SHOP FOR THIS PROBLEM SINCE AUG. 2002 AND THE INTERMITTENT PROBLEM WITH BRAKE FAILURES AND EXTENDED BRAKING DISTANCE KEEP RECURRING. *JB ANNTENA STUCK UP. POWER ANTENNA ASSEMBLY REPLACED. OIL LEVEL LOW AND OIL LIGHT IS ON. THERE WAS NO READING ON THE DIPSTICK. HAD TO ADD TWO QUARTS OF OIL AFTER DRIVING 1500 MILES. OIL LIFE INDICATOR WAS RESET. PISTON, ROD AND OIL RINGS REPLACED. DRIVERS SIDE HEADLIGHT COVER FELL OFF WITH BULB BURNT OUT. HEADLAMP HOUSING ASSEMBLY REPLACED. CONSUMER WENT TO START VEHICLE AND IT WOULDN'T START. BATTERY REPLACED. CATALYTIC CONVERTER RATTLING. DRIVERS SIDE HEATED SEAT/SWITCH INOPERATIVE. WHILE GIVING GAS HESITATES; STRUGGLES UP A HILL. SPARK PLUG WIRE REPLACED. NOTIFICATION BY POSTCARD. ORDERED PARTS. DRIVERS SIDE WINDOW WON'T GO UP. REPLACED LEFT DOOR WINDOW SWITCH. SES LIGHT ON. EXHAUST RECIRCULATION VALVE (EGR) REPLACED. TRANSMISSION MAKES A GRINDING NOISE ON FAST ACCELERATION. DEALER FOUND THE EXHAUST PIPE AT THE REAR OF THE CONVERTER SHIFTING A CROSS BRACE WHEN ACCELERATING. REARVIEW MIRROR BROKE OFF BASE. *TT

IN 2001, THE RIGHT HEADLIGHT LENS ON MY 1998 CADILLAC DEVILLE FELL OFF. THE DEALER, HERITAGE CADILLAC, REPLACED THE HEADLIGHT ASSEMBLY AT NO COST, SINCE THE CAR WAS STILL UNDER WARRANTY. ON 11/6/04, THE LEFT HEADLIGHT ASSEMBLY FELL OFF. I HAVE NOT YET DISCUSSED THE PROBLEM WITH THE DEALER. *AK

THE VEHICLE WOULD MAKE A NOISE WHEN DRIVING OVER BUMPS AND THE DRIVER HAD DIFFICULTY STEERING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC REPLACED THE SWAY BAR LINKS AND THE STEERING RACK. *NM VEHICLE ONLY HAS LESS THAN 50,000 MILES. *LA THERE WAS BINDING WHEN HOT AND DRY BINDING WHEN COLD, THE TIRE WERE WEARING ON THE INSIDES AND THIN. *SC

FAILURE OF HEAD GASKETS AND MAIN SEAL LEAKING. 4.6L V8.

CHILD SAFETY SEAT QUESTIONNAIRE MODEL NUMBER : 22-150-BNB. MR SCC *JB

THE AIR CONDITIONING WAS TOO COLD ON PASSSENGER SIDE - CLOSED VENTS - WHEN COMFORTABLE THEY WERE OPENED ONLY TO FIND THAT THERE WAS NOW HOT AIR COMING OUT. THE NEXT SERIES OF EVENTS TOOK PLACE IN A VERY SHORT AMOUNT OF TIME. THE CONTROL FOR THE HEADLIGHTS WAS DIMMING TO OFF THEN GOING ON, THE AIR CONDITIONING STOPPED WORKING, THE INSTRUMENT PANEL DIGITAL DISPLAY WENT OUT LEAVING NO INDICATION AS TO SPEED. THE PASSENGER NOTICED A GLOW IN THE DOOR PANEL, THIS GLOW WAS A FIRE. I PULLED ON TO THE SHOULDER AND WE GOT OUT. I CALLED *11 INDIANA TOLL ROAD FOR ASSISTANCE AND THE FIRE WAS EXTINGUSTED IN A MATTER OF MINUTES. THE CAR IS NOW AT THE DEALER IN OAK LAWN IL. AND GENERAL MOTORS IS INVESTGATING THE INCIDENT.

CAR MAKES MORE NOISE NOW THAN WHEN REPAIR ATTEMPTED. WINDSHIELD WIPERS NOT FUNCTIONING AGAIN BUT NOT REPORTED TO DEALER. YET

WHILE DRVING VEHICLE WANDERS FROM SIDE TO SIDE WHICH COULD LEAD TO LOSS OF CONTROL. ALSO, THE DASH COMPUTER HAD TO BE REPLACED AND ROTORS NEED REPLACING. *AK *ML

WHEN ACCELERATING FROM A STOPPED POSITION, ENGINE STALLS OUT, AND THE HEDLIGHTS GO OUT. DEALER HAS SEEN VEHICLE 5 OR 6 TIMES, AND STILL HAS NO SOLUTION. *AK

THERE IS NO WAY TO OPEN THE BACK DOORS FOR A PASSENGER IN THE BACKSEAT. DOORS HAVE TO BE UNLOCKED FROM THE FRONT SEAT. DEALER SAYS THAT IT HAS TO DO WITH THE WAY THEY ARE DESIGNED. THERE HAS BEEN NO CORRECTIVE ACTION TAKEN. *AK

1. GEAR SHIFT HAD TOO MUCH PLAY WHEN GOING FROM PARK TO DRIVE (DEALER-NO PROBLEM FOUND) 2. REAR ROTORS REPLACED BECAUSE DEALER FOUND THEM WARPED AT 2221 MILES 3. RUNNING ROUGH AND ROTTEN SMELL (DEALER FOUND NO PROBLEM) 4. WIPERS WENT OUT ON 2/26/99, DEALER HAD TO ORDER PART SO DROVE TIL 3/2/99 WITHOUT WIPERS. UPON RETURNING TO DEALER ENTIRE DASHBOARD HAD GONE OUT. THEY KEPT THE CAR UNTIL 3/5, AGAIN WENT TO DEALER ON 3/26 FOR WIPERS NOT WORKING, STILL HAD TO ORDER MORE PARTS, RETURNED ON 4/6 TO GET REPLACED AGAIN. SO I WAS FROM 2/26/99 TO 4/6/99 WITHOUT WINDSHIELD WIPERS. 5. COMPLAINED OF NOISE WHEN TURNING RIGHT, THEY FOUND NO PROBLEM, I ALSO COMPLAINED OF ROUGH RIDE, THEY REPLACE BUSHINGS AND LUBED BAR - FELT BETTER FOR A DAY, BUT ROUGH RIDE RETURNED AFTER THAT. I FEEL THEY HAVE HAD MY CAR MORE THAN I HAVE. I CURRENTLY HAVE 5225 MILES ON A 13 MONTH OLD CADILLAC, THUS IS OUTRAGIOUS. THANK YOU. *AK

BRAKES SQUEAL ON APPLICATION - (SERVICE - NO NOISE HEARD) BRAKES SQUEAL ON APPLICATION - (SERVICE - INSTALLED UPDATED PADS ON FRT PER BULLETIN 83-50-25 ) BRAKES SQUEAL UPON APPLICATION A 3RD TIME .LONGER STOPPING TIME AFTER BRAKE APPLICATION ; VEHICLE LEAKING OIL - (SERVICE - TAKE ENGINE OUT MANIFOLD ) VEHICLE LEAKING OIL AGAIN (SERVICE - HOLE FOR CONVERTOR SNOUT DRILLED TOO CLOSE TO REAR MAIN JOURNAL ) VEHICLE LEAKING OIL (SERVICED) VEHICLE LEAKING OIL (SERVICE - KEPT VEHICLE SEVERAL DAYS DID NOT FIND OIL LEAK) VEHICLE STILL LEAKING OIL.

BRAKES SQUEAL UPON APPLICATION - SERVICE DID NOT DETECT; BRAKES SQUEAL UPON APPLICATION - INSTALLED UPDATED PADS ON FRT PER BULLETIN 83-50-25; BRAKES SQUEAL A 3RD TIME - LONGER TIME TO STOP; LEAKING OIL - SERVICE - TAKE OUT ENGINE MANIFOLD; LEAKING OIL AGAIN - SERVICE - HOLE FORCONVERTOR SNOUT DRILLED TOO CLOSE TO REAR MAIN JOURNAL; LEAKING OIL - SERVICE REPLACE RACK AND PINION; LEAKING OIL - SERVICE - CAR WAS KEPT FOR SEVERAL DAYS DID NOT DETECT LEAK. LEAKING OIL; REAR WINDOW SWITCH ON LEFT FRONT DOOR INOPT - SERVICE - REPLACE DOOR WINDOE LEFT FRONT. REPLACE MASTER CONTROL SWITCH; EXPRESS WINDOW DOWN DOES WORK PROPERLY - SERVICE - DID NOT DETECT; WINDSHIELD WASHER INOPT. - SERVICE -RECONNECT LOOSE HOSE; WINDSHIELD WASHER INOPT REINSTALL NOZZLES; WINDSHIELD WASHER INOPT. - SERVICE -GLUED FITTINGS TOGETHER. CUSTOMER SPOKE WITH SERVICE MANAGER SEVERAL TIMES. CUSTOMER SPOKE WITH DEALERSHIP OWNER. CUSTOMER MET WITH GM D.S.M.

WHILE DRIVING INTO A PARKING SPACE THE VEHICLE SUDDENLY ACCELERATED FORWARD, RUNNING INTO A BUILDING AND CAUSED INJURY AND A FATALITY. ALSO, TOTAL BRAKE FAILURE OCCURRED. CAUSE UNKNOWN. *AK

INTERIOR LIGHTS MALFUNCTION CONTINUALLY, DO NOT ILLUMINATE WHEN OPENING DOOR, UNABLE TO REPAIR.

INTERIOR LIGHTS DO NOT COME ON WHEN THE DOOR IS OPENED. INCIDENT OCCURS INTERMITTENTLY. ALSO, SWITCH ON DRIVER'S DOOR FOR REAR WINDOW DOESN'T WORK. LOCK WAS OFF. DEALER CONTACTED, AND IS AWARE OF ALL PROBLEMS. CURRENTLY HAS THE VEHICLE, INVESTIGATING THE PROBLEM. *AK

MOLDINGS FOR THE DOORS AND WINDOWS LOOSE AND NEEDED REPLACEMENT SEVERAL TIMES.

WHEN VEHICLE GOES OVER A DIP THE FRONT END HITS THE GROUND. THE DEALER HAS NOT BEEN ABLE TO DUPLICATE THE CAUSE OF PROBLEM. *AK CONSUMER STATES THAT THE BRAKES AND THE STEERING GET VERY HARD, THERE IS NO SET TIME WHEN THIS HAPPENS, CONSUMER IS AFRAID TO DRIVE VEHICLE. *SLC