2002 CADILLAC Deville Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
182
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
30 complaints
I HAVE THE LIGHT ON DASHBOARD OF AIRBAGS THE LIGHT NEVER TURNS ON PLUS BLUETOOTH DOESNT WORK AND SOME TIME IT DOESNT WANT TO TURN ON THIS HAPPEN LIKE 3 TIMES 1 IN THE GAS STATION 2 AT WALMART PARKING AND 3 AT HOME THIS HAPPEN DIFFERENT DAYS AND MONTHS FROM OCT ,2018, NOV ,2018 , AND JAN OF THIS YEAR 2019
Feb 13, 2019
ENGINE STALLS SUDDENLY WHILE DRIVING/IN MOTION. RESTARTS WITH IGNITION SWITCH RESTART. APPEARS TO BE IGNITION SWITCH FAILURE.
Apr 17, 2018
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WAS JAMMED IN THE IGNITION AND COULD NOT BE MOVED TO START THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REFUSED TO DO THE RECALL REPAIR DUE TO INSUFFICIENT PARTS. THE VEHICLE WAS TOWED TO ANOTHER DEALER WHERE THE TECHNICIAN CLAIMED THAT THEY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND REPLACED THE WIRING HARNESS; HOWEVER, THE CONTACT WAS NOT PROVIDED WITH ANY SUPPORTING DOCUMENTATION. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Jul 21, 2016
2002 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION SWITCH TUMBLER. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION, WHICH CAUSED THE VEHICLE TO STALL. ALSO, WHEN THE CONSUMER TRIED TO REMOVE THE KEY, IT WOULD NOT COME OUT OF THE IGNITION. HE HAD TO DISCONNECT THE BATTERY, IN ORDER TO TURN THE VEHICLE OFF. *JB
Sep 23, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/11/15*CN
Mar 26, 2015
+ 25 more complaints for this component
ENGINE AND ENGINE COOLING
20 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE INNER HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Aug 21, 2014
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO GEAR, THE ENGINE STABILITY LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND THE ENGINE STABILITY LIGHT WAS RESET. THE REPAIRS WERE COVERED BY THE WARRANTY. DURING THE MOST RECENT APPOINTMENT WITH THE DEALER THEY INFORMED THE CONTACT THAT A MECHANICAL SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED AT HIS EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE CURRENT MILEAGE WAS APPROXIMATELY 70,000.
May 04, 2010
VEHICLE SERVICED LAST AT 77,024 MILES. AT 79,592 VEHICLE CHECKED BY CADILLAC DEALER AND FOUND "NO OIL IN ENGINE CAUSING SEVERE INTERNAL ENGINE DAMAGE". *TR
Apr 23, 2009
2002 DEVILLE BOUGHT IS USED WITH 46,000 MILES AFTER DRIVING IT 1,500 MILES I NOTICED IT USED 3 QUARTS OF OIL. EVERYONE I ASK SAYS IT IS EXCESSIVE AND I AGREE I CAN NOT GET THIS TAKEN CARE OF ON MY OWN AND I OWE TOO MUCH MONEY ON THE CAR TO GET RID OF IT. CADILLAC SHOULD FIX THIS PROBLEM I HAVE TALKED TO OTHER INDIVIDUALS AND THEY HAD THE SAME PROBLEM WITH ONE CAR HAVING BLOWN THE ENGINE. HE NOW DRIVES A TOYOTA AVALON. *TR
Sep 16, 2008
1. NO WARNING 2. ENGINE WILL STALL FOR NO REASON AT ANY SPEED. COULD CAUSE VEHICLE TO WRECK RESULTING IN DEATH. HAS HAPPENED NUMEROUS TIMES WITH THE LOSS OF ALL POWER HAS RESULTED IN RUNNING THROUGH STOPLIGHTS AND SIGNS BECAUSE COULD NOT BRAKE PROPERLY. 3. TOOK TO DEALER FOR DIANO STATED CRANKSHAFT SENSOR NEEDED TO BE REPLACED. HAVE REPLACED TWICE NOW. *TR
Feb 12, 2008
+ 15 more complaints for this component
AIR BAGS
14 complaints
I GOT INTO MY CAR AT WORK TO GO TO A BUSINESS. I INSERTED THE KEY AND STARTED THE CAR AND THE AIR BAGS IN THE STEERING WHEEL AND THE PASSENGER SIDE OF THE DASH DEPLOYED BREAKING THE DASH AND THE WINDSHIELD. THE CAR WAS STATIONARY AND PARKED IN MY COMPANY'S PARKING LOT.
Mar 24, 2016
PURCHASED VEHICLE FROM BROTHER 7 MONTHS AGO. AIRBAG WARNING WILL NOT GO OFF. GROUND WIRE DEFECT DEC. 2014 AND DEALERSHIP REPAIR SAME. THEY INDICATED EVERYTHING CLEARED OUT; HOWEVER, WHEN I LEFT DEALERSHIP PROBLEM STILL EXIST FOR AIRBAG. I HAVE ASKED ABOUT ANY RECALL BUT THEY DID NOT INDICATE ANY. THE GROUND WIRE REPAIR RESTORED ALL OTHER MALFUNCTIONS ON DASH BUT AIR BAG STILL ON. THEY DID INDICATE LOW VOLTAGE TO AIR BAG. DEALERSHIP VERY NICE BUT I AM STILL VERY NERVOUS OVER AIR BAG LIGHT BEING ON. REPAIR INVOICE [XXX] / DICK SHIRLEY DEALERSHIP BURLINGTON,NC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 01, 2015
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG DEPLOYED WHEN THE VEHICLE WAS PARKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Jan 29, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE DEALER RESET THE AIR BAG SENSOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Sep 24, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE DHS. THE CONTACT STATED THAT WHILE DRIVING 6 MPH AND TURNING AT AN INTERSECTION, THE VEHICLE WAS CRASHED INTO FROM THE PASSENGER SIDE AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED BRUISING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 67,000.
Mar 23, 2012
+ 9 more complaints for this component
ENGINE
11 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART ONLY WHEN IN NEUTRAL. THE FAILURE OCCURRED ON FOUR OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT POSITIONING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Dec 17, 2014
CAR CONTINUES TO CUT OUT WHEN DRIVING.CAD. CLAIMS THAT THEY DON'T HAVE THE PART AT THIS TIME. REFUSE TO HELP. CAR HAS STOPPED AT LEAST THREE TIMES. I DON'T WANT TO DRIVE THE CAR UNTIL ITS FIXED. HAVE GRANDCHILDREN THAT I NEED TO DRIVE TO ACTIVITIES. NO HELP FROM CAD ALTHOUGH THEY SAY THAT THE PROBLEM EX. *TR
Sep 03, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM ENGINE COMPARTMENT AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE COASTED TO THE LEFT INDEPENDENTLY AND THE VEHICLE STALLED. THE CONTACT RECEIVED NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Aug 22, 2014
TL* THE CONTACT STATED OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55, THE ENGINE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVEN TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,970.
Aug 22, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND THE VEHICLE RESUMED NORMAL FUNCTION. THE CONTACT RECENTLY RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 114V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Aug 19, 2014
+ 6 more complaints for this component
VISIBILITY
11 complaints
THREE OF THE FOUR WINDOW REGULATORS HAVE BROKEN AND AFTER REPAIRING, WITHIN A YEAR TWO OF THE WINDOWS REGULATORS HAVE BROKEN AGAIN. THIS IS AN OBVIOUS MANUFACTURE DEFECT THAT CAN CAUSE A SUDDEN DISTRACTION TO THE DRIVER. IN ONE SITUATION, THE WINDOW FELL INTO THE DOOR WHILE IN A RAIN STORM. THIS CAUSED A SUDDEN DISTRACTION TO THE ROAD. I STRAYED OUT OF MY LANE BECAUSE OF THE SUDDEN BREAKING OF THE REGULATOR. SECOND TIME OCCURRED WHEN I WAS AT A GROCERY STORE. I CAME OUT TO FIND THE REAR WINDOW DOWN WHICH COULD HAVE ALLOWED SOMEONE INTO THE CAR AND ROB OR EVEN WORSE. I HAVE NOT SEEN THIS PROBLEM IN ANY OTHER CAR BUT THE CADILLAC DEVILLE'S. IN SPEAKING WITH OTHER CADILLAC OWNER'S JUST ABOUT EVERY SINGLE ONE OF THEM REPORTED THE SAME ISSUE. I THINK THE GOVERNMENT SHOULD BE LOOKING INTO THE ISSUE. *TR
Feb 16, 2012
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT AS THE FRONT DRIVER SIDE WINDOW WAS ENGAGED, THE WINDOW OPENED WITH A LOUD POP. THE WINDOW THEN ABNORMALLY FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE WINDOW REGULATOR FAILED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED ON THE REAR DRIVER AND FRONT PASSENGER SIDE WINDOWS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 40,000.
Apr 20, 2011
I AM THE SECOND OWNER OF THIS VEHICLE. I PURCHASED THIS VEHICLE DIRECTLY FROM MY LOCAL CADILLAC DEALERSHIP WHERE THE FIRST OWNER PURCHASED THE VEHICLE. I WAS TOLD THAT THE VEHICLE HAD A CLEAN SERVICE HISTORY AND THAT IT WAS THOROUGHLY LOOKED OVER. WITHIN THE ONE AND A HALF YEARS I OWN THE VEHICLE I REPLACED BOTH FRONT WHEEL BEARINGS, AND HAVE HAD THREE WINDOW REGULATORS REPLACED. I CONTACTED CADILLAC CORPORATE AND WAS TOLD I WOULD HAVE TO PAY A DIAGNOSTIC FEE TO THE DEALERSHIP TO FIND OUT IF THE WINDOWS ARE DEFECTIVE. AFTER SEEING AT LEAST SIX COMPLAINTS REGISTERED WITH THE NTSB AND FINDING OUT THAT THE DEALERS IN MY IMMEDIATE AREA KEEP THE WINDOW REGULATORS ROUTINELY STOCKED TELLS ME THAT THERE IS IN FACT A DEFECT. WHY A DIAGNOSTIC FEE AND WHY NOT AN HONEST ATTEMPT TO REMEDY THE DEFECT WITH THE CUSTOMERS THAT HAVE REMAINED LOYAL TO GM OVER THE YEARS? I'M SORRY BUT THIS TYPE OF TREATMENT WILL MAKE ME THINK TWICE ABOUT WHAT BRAND OF VEHICLES MY FAMILY & I PURCHASE IN THE FUTURE. *TR
Sep 16, 2008
I HAD 3 WINDOWS ON MY 2002 CADILLAC THAT THE ARM INSIDE THE WINDOW HAS BROKEN AND THE WINDOW FALL DOWN AND YOU CANNOT GET IT BACK UP GENERAL MOTOR HAS A PROBLEM WITH AS THE DEALER TOLD ME HE HAD OTHERS WITH SAME PROBLEM AND HE QUOTED REPAIR COST WITH OUT LOOKING UP THE COST. *TR
Jul 28, 2008
I HAVE REPLACED 2 REGULATORS IN THE LAST 9 MONTHS ( 5/18/06 & 12/18/06). WHILE DRIVING THERE WAS A VERY LOUD NOISE AND THE WINDOW DROPPED INTO THE DOOR PANEL. I HAD THE REGULATORS REPLACED AT A COST OF $350 EACH. *JB
Feb 16, 2007
+ 6 more complaints for this component
TIRES
11 complaints
ONE OF MY VOGUE RADIAL TUBLESS TIRES RECENTLY DEVELOPED A 5" BULGE ON THE SIDEWALL. THE TIRE IS A P225 60R16 97S CUSTOM BUILT RADIAL 1X+. HAD THIS BULGE NOT BEEN BROUGHT TO MY ATTENTION BY A PASSERBY THERE IS A STRONG POSSIBILITY A BLOW-OUT COULD HAVE OCCURRED. THESE TIRES ARE RATED FOR 70,000 MILES AND I HAD ABOUT 30,000 MILES OF USE. REPLACEMENT COST PER TIRE IS $224 PLUS TAX. PICTURE AVAILABLE UPON REQUEST. UPDATED 09/16-10 *BF UPDATED 09/20/10 UPDATED 12/03/10 *TR
Sep 09, 2010
TIRE MONITOR REPORTING ERRONEOUS & INACCURATE READINGS. TOOK THE CAR IN FOR SERVICE TO ROTATE TIRES. DROVE HOME ON THE WAY TIRE MONITOR FLASHES "SERVICE TIRE MONITOR". CHECKED WITH DEALER CAR NOT COVERED BY WARRANTY NOTHING DONE. INACCURATE TIRE PRESSURE READINGS CAUSED OVERFILL ON THE WRONG TIRE AND A GOOD READING ON A TIRE THAT WAS LOW. *TR
Aug 14, 2007
DT*: THE CONTACT STATED WHILE DRIVING THE VEHICLE GOING 70 MPH THE VEHICLE STARTED TO WOBBLE AND A NOISE COULD BE HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS PULLED INTO A REST AREA. THE CONTACT GOT OUT OF THE VEHICLE TO CHECK THE TIRES AND NOTICED A KNOT ON THE LEFT REAR TIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. UPON INSPECTION THE PROBLEM WAS FOUND TO BE THE TREAD HAD SEPARATED FROM ALL FOUR TIRES. THE TIRES WERE REPLACED, THE MANUFACTURER HAS BEEN ALERTED. UPDATED 4/14/2006 - *NM
Feb 27, 2006
TIRE TREADS SEPARATED FROM TIRE WHILE DRIVING. TIRE SIZE P225/60R16. *AK *SC
Nov 22, 2004
HIT POT HOLE AT ABOUT 30 MPH TWICE. DEVELOPED BUBBLE IN SIDEWALL BOTH TIME, GOODYEAR DENIED RESPOSIBILITY BOTH TIMES. CAR IS 2002 CADILLAC DEVILLE DTS WITH 17,100 MILES. HAD TO PURCHASE REPLACEMENT TIRE BOTH TIMES. HAVE TIRE FROM LAST INCIDENT.*AK
May 22, 2004
+ 6 more complaints for this component
POWER TRAIN
9 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Sep 09, 2015
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE GEARS WOULD NOT SHIFT INTO OVERDRIVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REBUILT. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 45,344 AND THE CURRENT MILEAGE WAS 48,550.
Jan 20, 2011
TL*THE CONTACT OWNS 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE TRYING TO PARK HIS VEHICLE THE GEAR SHIFT BROKE IN HIS HAND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT THEY STATED THAT SINCE IT WAS NOT UNDER WARRANTY THEY WOULD NOT BE ABLE OFFER HIS ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 153,000.
Jan 05, 2011
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, A LOUD NOISE EXPELLED FROM THE ENGINE. THE VEHICLE CONTINUED TO MOVE AT A LOW SPEED AND THEN IT WAS TOWED TO A DEALER. THE TECHNICIAN STATED THAT THE FLY WHEEL CRACKED AND A BOLT DISENGAGED FROM THE LOWER AIR CONDITIONER COMPRESSOR. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 76,905. THE VIN WAS UNAVAILABLE.
Oct 22, 2010
2002 CADILLAC DEVILLE, GETTING CODES PCM P1860 AND PCMP0741. SERVICE ENGINE LIGHT ON. *TR
Oct 31, 2008
+ 4 more complaints for this component
VEHICLE SPEED CONTROL
7 complaints
2002 CADILLAC DEVILLE - THROTTLE STUCK FULL OPEN - TRAVELING AT HIGHWAY SPEEDS IN CRUISE. TOUCHED THE BRAKE TO ALLOW FOR TRAFFIC. THEN TOUCHED "RESUME" ON THE CRUISE CONTROL; THROTTLE OPENED FULLY AND STUCK THERE. THE ONLY WAY TO STOP WAS TO TURN OFF THE IGNITION, WHICH I DID. THEN HAD NO POWER STEERING OR POWER BRAKES, WHILE STILL IN TRAFFIC. *TR
Jul 06, 2007
2002 CADILLAC DEVILLE, DRIVING IN CRUISE CONTROL AT HIGHWAY SPEEDS. I TOUCHED THE BRAKE TO SLOW FOR TRAFFIC. WHEN I PUT THE CRUISE CONTROL IN "RESUME" THE THROTTLE STUCK COMPLETELY OPEN. I WAS NOT ABLE TO CONTROL THE CAR, OTHER THAN (EVENTUALLY) TURN OFF THE IGNITION. *TR
Jul 01, 2007
WHILE APPROACHING A TRAFFIC LIGHT DRIVER APPLIED BRAKE PEDAL AND THE CAR CONTINUED TO ACCELERATE GAINING SPEED. DRIVER ATTEMPTED TO SLOW OR STOP BUT CAR ACCELRATED EVEN MORE. OVER A THREE BLOCK STRETCH TWO VECHILES WERE HIT BEFORE CAR WENT INTO A DITCH LAYING ON ITS SIDE. CAR A TOTAL LOSS.*AK
Feb 16, 2005
WHILE DRIVING 30 MPH, THE VEHICLE ACCELERATED UNCONTROLLABLY. THE CONSUMER APPLIED THE BRAKE PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. PLEASE PROVIDE FURTHER DETAILS. *JB
Nov 23, 2004
WHILE COMING TO A STOP, THE CRUISE CONTROL WOULD NOT DISENGAGE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. *AK
Jun 10, 2004
+ 2 more complaints for this component
FUEL SYSTEM, GASOLINE
5 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FUEL GAUGE FAILED TO SHOW THE CORRECT FUEL LEVEL READING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THE FUEL PUMP AND SENSOR NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 90,000. UPDATED 12/22/14*LJ UPDATED 02/03/15*JB
Jun 19, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FUEL GAUGE WOULD MISREAD AFTER REFILLING THE FUEL TANK. THE FUEL GAUGE WOULD FLUCTUATE UP AND DOWN AFTER REFUELING. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE FUEL SENSOR HAD FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HIM THAT HE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V238000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Jun 29, 2011
2002 CADILLAC DTS STALLS OUT WITHOUT WARNING INTERMITTENTLY AT A STOP LIGHT OR SOMETIMES WHILE DRIVING. IF PUT IN NEUTRAL IT WILL RESTART. DEALER SAID IT COULD COST SEVERAL THOUSAND DOLLARS TO FIX, BUT NO GUARANTEE. ITS DANGEROUS. *TR
Mar 17, 2010
2002 CADILLAC DEVILLE HAS A REPEAT GASOLINE OVERFLOW PROBLEM.*MR THE CONSUMER STATED THE GASOLINE HOSE NOZZLE FAILED TO SHUT OFF WHEN THE TANK WAS NEARLY FULL. GAS DID SPILL OUT OF THE VEHICLES FILLING TUBE AND ONTO THE PAVEMENT. SEVERAL OUNCES OF GAS REMAINED IN THE POCKET BELOW THE FUEL CAP , IT DIDN'T DRAIN OFF. THE POCKET FILLS WITH WATER WHEN THE VEHICLE IS WASHED . *JB
Jul 22, 2005
CAR STALLED OUT WHILE DRIVING AT 45 MILES PER HOUR. DIFFICULT TO CONTROL WITH NO POWER STEERING AND POWER BRAKES. HAD I BEEN DRIVING AROUND A CORNER, ON THE HIGHWAY OR GOING DOWN A HILL, THIS WOULD HAVE RESULTED IN AN ACCIDENT. AUTO HAD TO BE TOWED, WOULD NOT START AGAIN. DEALER SAID PROBLEM WAS THE FUEL PUMP FAILURE. FUEL PUMP ALSO FAILED ON 08/04/2003. IN THAT INSTANCE, THE AUTO WAS STOPPED AND WOULD NOT START. APPEARS FUEL PUMP DESIGN IS DEFECTIVE AND VERY UNSAFE. I DID NOTICE OTHER COMPLAINTS ON YOUR WEB SITE FOR THIS MODEL/YEAR CAR THAT SHOW THE AUTO STALLING OUT WHILE BEING DRIVEN. THESE MIGHT ALSO BE RELATED TO THE SAME PROBLEM. *LA
Oct 16, 2003
SERVICE BRAKES, HYDRAULIC
4 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING 10 MPH THE BRAKES MALFUNCTIONED AND BECAME DIFFICULT TO ENGAGE WHEN PRESSURE WAS APPLIED SO THEY WOULD WORK PROPERLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE BRAKE LINE WAS BROKEN. THE BRAKE LINE WAS REPLACED. THE FAILURE MILEAGE WAS 73,849 UPDATED 08/31/11 *BF UPDATED 09/09/11*JB
Jun 28, 2011
I OWN A 2002 CADILLAC STS AND JUST HAD THE BRAKES FAIL , BUT FORTUNATELY NOT IN A WAY THAT THERE WAS A CRASH. I WAS TOLD BY THE SERVICE WRITER AT SAINT CLARE CADILLAC IN SANTA CLARA, CA THAT THE BRAKE LINE FROM THE MASTER CYLINDER TO THE FRONT BRAKES FAILED DUE TO A DEFECTIVE CLIP. HE STATED THAT THIS WAS THE FOURTH CAR THIS MONTH THAT HAS HAD THIS PROBLEM. THE PLASTIC CLIP COMES LOOSE AND THE BRAKE LINE RUBS AGAINST THE TRANSMISSION HOUSING AND EVENTUALLY FAILS. I WAS VERY LUCKY THAT THIS FAILURE HAPPENED IN MY DRIVEWAY AS I LIVE IN A MOUNTAIN AREA OF SANTA CRUZ COUNTY, CA. THE BRAKE FAILED BY PUMPING FLUID OUT OF THE HOLE EVERY TIME THE BRAKE WAS DEPRESSED UNTIL THERE WAS INSUFFICIENT FLUID TO KEEP THE PEDAL FROM GOING TO THE FLOOR. THIS IS WHAT HAPPENED TO ME. SHOULD NOT THIS BE AN IMMEDIATE RECALL ITEM BY GENERAL MOTORS
May 07, 2007
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE BRAKE PIN DETACHED WHEN SHE DEPRESSED THE BRAKE PEDAL. SHE CONTACTED A LOCAL CADILLAC DEALER WHO WILL HAVE SOMEONE INSPECT THE VEHICLE. THE DEALER STATED THAT THEY HAD NEVER BEFORE SEEN THAT TYPE OF FAILURE. THE DEALER HAD THE VEHICLE SINCE THE FAILURE OCCURRED ON APRIL 27, 2007. THE CONTACT STATED THAT AS A RESULT OF THE FAILURE THERE WAS SOME PROPERTY DAMAGE IT CRASHED INTO A FENCE. THE CURRENT AND FAILURE MILEAGES WERE 45,000. *AK UNKNOWN 06/08/07. *JB
May 02, 2007
THE ABS BRAKING SYSTEM FAILED WHILE APPLYING THE BRAKES WHILE DRIVING ABOUT 30 MPH ON THE HIGHWAY. AS A RESULT THE VEHICLE HAD A COLLISION WITH A PARKED VEHICLE. THERE WERE NO FATALITIES TO REPORT. THE DEALER WAS AWARE OF THE PROBLEM. *AK THE BRAKE PEDAL TRAVELED TO THE FLOOR WHILE BRAKING. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND REPAIRED. *PH *NLM
Nov 05, 2003
SEAT BELTS
4 complaints
TL*- THE CONTACT IS A STATE TROOPER WHO CALLED TO MAKE THE COMPLAINT. THE CONTACT STATED THAT AN OCCUPANT WAS DRIVING A 2002 CADILLAC DEVILLE AT 61 MPH AND VEHICLE WENT OFF THE ROAD AND HIT A CONCRETE CULVERT. AFTER IT STRUCK THE CONCRETE CULVERT THE VEHICLE ROLLED ONTO ITS ROOF. WHEN THE FIRST IMPACT OCCURRED THE SEAT BELT WORKED PROPERLY. HOWEVER, SEAT BELT ASSEMBLY CAME TO PIECES, AND THE OCCUPANT BECAME LOOSE ,BOUNCING INSIDE THE VEHICLE , DYING AT THE SCENE OF THE ACCIDENT. *AK THE RIGHT FRONT SEAT PASSENGER DIED IN THE CRASH. A RECALL HAD BEEN PERFORMED ON THE SEAT BELTS PRIOR. UPDATED 02/22/07.*JB
Jan 23, 2007
MY SEAT BELTS DID NOT ACTIVATE WHEN WE SUFFERED A REAR END COLLISION WE PURCHASED NEW ONES, AND THEN WAS TOLD THEY ONLY ACTIVATE WHEN BRAKE PEDAL IS DEPRESSED AT SPEEDS OF OVER 25 MPH. THIS INFO. IS NOT IN ANY MANUAL NEITHER CADILLAC OR FORD(WHICH I ALSO HAVE)*JB
Nov 12, 2006
THERE IS A DESIGN FLAW IN FRONT SEAT BELT SHOULDER STRAP MOUNT, IT IS AT THE SHOULDER OF THE SEAT. FOR A PERSON 5 FEET AND SHORTER STRAP WOULD GO ACROSS THE MIDDLE OF NECK, WHICH COULD CAUSE MAJOR INJURIES IN AN ACCIDENT.*AK CONSUMER IS CONCERNED ABOUT THE SAFETY OF HIS WIFE WHEN SHE OPERATES THIS VEHICLE. CONSUMER STATES REGARDLESS OF THE AVAILABLE SEAT BELT ADJUSTMENTS THE SHOULDER STRAP WINDS UP ON HER NECK. *JG
Jul 24, 2002
SEAT BELTS TOO SHORT TO BE BUCKLED. ONLY OCCURS ON CADILLAC, NOT LINCOLN, LEXUS, ETC. *AK
Apr 04, 2002
UNKNOWN OR OTHER
3 complaints
THE FACTORY SUPPLIED CAR 'SCISSOR' JACK STRUCTURALLY FAILED WHILE THE RIGHT FRONT OF THE CAR WAS BEING LIFTED. THE CAR WAS STATIONARY AND WAS BEING LIFTED ON A GARAGE FLOOR. THE FAILURE RESULTED IN THE CAR FALLING OFF THE JACK SUBSEQUENT TO THE TIRE BEING REMOVED. NO BODILY INJURY WAS SUSTAINED FROM THE FAILURE BUT THERE WAS DAMAGE TO THE BODY OF THE CAR, MOST VISIBLY WITH THE RIGHT FRONT FENDER BEING OFFSET ABOUT AN EIGHTH TO A QUARTER INCH AWAY FROM THE CAR'S FRAME.
Feb 11, 2016
THE DASH LIGHTS ARE ONLY READABLE AT NIGHT OR DURING A HEAVILY OVERCAST DAY WHEN HEADLIGHTS ARE NOT REQUIRED. *BF THE VEHICLE CAME EQUIPPED WITH SMOKE PLASTIC COVERS THAT COVERED THE DASHBOARD PANEL. *JB
Dec 23, 2004
THE (TPM) SYSTEM INDICATES 4 POUNDS DIFFERENT FROM GAUGE READING. THE DEALER CONFIRMED THE DISCREPANCY. THIS COULD BECOME A SAFETY HAZARD DUE TO IMPROPER PRESSURE BEING MAINTAINED IN THE TIRES. THIS IS SOMEWHAT SIMILAR TO THE FORD / FIRESTONE CONTROVERSY. A DEFECTIVE INDICATION CAN BE DANGEROUS.*JB
May 02, 2002
STEERING,ELECTRICAL SYSTEM
3 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE STEERING WHEEL AND IGNITION BECAME INOPERABLE. THE FAILURE HAS RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 100,000. MAILED OUT 01/13/15*LJ
Dec 08, 2014
IM DESPERATE. ON FOUR OCCASIONS THE CAR CUTS OUT.THIS MORNING DOING 35MPG THE CAR WENT DEAD.NO STEERING---REALLY SCARY. THIS IS THE FIFTH TIME THIS HAS HAPPENED.CAD. ADMITS THE PROBLEM BUT DOES NOT HAVE THE PART. THEY REFUSE TO GIVE ME ANY ALTERNATIVE.PLEASE PLEASE SEE IF YOU CAN DO ANYTHING TO RESOLVE THIS VERY SERIOUS PROBLEM THIS IS MY SECOND ATTEMPT TO EXPRESS MY CONCERNS. *TR
Sep 06, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME HARD TO MANEUVER.THE CONTACT STATED THAT SHE WAS UNABLE TO PARK THE VEHICLE AND IT HAD TO BE TOWED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE.
Jun 19, 2014
STRUCTURE
3 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT DURING A ROUTINE INSPECTION, A HOLE WAS DISCOVERED IN THE FLOOR PAN DUE TO A LEAK COMING FROM THE BATTERY, WHICH WAS LOCATED UNDER THE REAR SEAT OF THE VEHICLE. THE DEALER WAS NOTIFIED OF THE FAILURE WHO STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,450.
May 14, 2012
OWNER OF A 2002 CADILLAC DEVILLE VIN #[XXX] CONCERNED THAT THE DASH COMPONENTS COVER (SMOKE GREY) MAKES READING THE DASH COMPONENTS DIFFICULT TO SEE DURING THE DAY.*MR *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 23, 2005
A PIECE OF THE FENDER BROKE COMPLETELY OFF AND CONSUMER FELT IT WAS DUE TO A FLAW IN THE DESIGN AND FLIMSY MATERIALS. *PH *MR
Apr 08, 2004
ELECTRICAL SYSTEM,AIR BAGS
2 complaints
The contact owns a 2002 Cadillac Deville. The contact stated that while driving approximately 7 MPH and making a left turn, the vehicle suddenly shut off, causing the driver to lose control of the steering and crash into a tree. During the crash, the vehicle sustained front-end damage, but no air bag had deployed. No injuries were reported, and no police report was taken. The vehicle was later towed to a local dealer, who diagnosed that the ignition switch had failed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was associated with NHTSA Campaign Number: 14V355000 (ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 80,000.
Apr 07, 2025
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, HE BECAME DISTRACTED AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER THE PART NEEDED FOR REPAIRS WAS UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR REPAIRS. THE FRONT BUMPER AND GRILL WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 240,000.
Aug 21, 2014
FUEL/PROPULSION SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. AFTER THE VEHICLE WAS PARKED, THERE WAS SMOKE COMING FROM UNDER THE STEERING COLUMN. AFTER A FEW MINUTES, IT WAS INFORMED THAT THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V238000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Sep 21, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT ONCE THE FUEL GAUGE REACHED THE ONE QUARTER FULL MARK, THE FUEL LEVEL GAUGE WOULD RESET TO FULL. THE VEHICLE HAD NOT BEEN DIAGNOSED FOR THE FAILURE HOWEVER, THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V238000 (FUEL SYSTEM,GASOLINE:STORAGE:TANK ASSEMBLY) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 103,000.
Aug 01, 2012
ELECTRICAL SYSTEM,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE ENGINE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT CRASHED INTO TREES. THE DRIVER SUSTAINED INJURIES TO THE LEFT ANKLE, CONCUSSION AND BRUISES. THE CONTACT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
Oct 20, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THERE WAS AN OIL LEAK FROM THE OIL PAN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000. UPDATED 11/05/14*LJ UPDATED 4/30/15 *JS
Sep 24, 2014
STEERING
2 complaints
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT DROVE THE VEHICLE INTO A DITCH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. UPDATED 10/23/14*CN THE CONSUMER STATED WHILE DRIVING THE STEERING COLUMN WOULD LOCK UP. UPDATED 8/10/2015*JS
Aug 19, 2014
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING 55 MPH, THE CONTACT NOTICED A VIBRATION COMING FROM THE STEERING COLUMN. AS THE SPEED INCREASED, THE VIBRATION WORSENED AND THE STEERING WHEEL WOBBLED. HE TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND THEY IDENTIFIED THE FAILURE, BUT DID NOT OFFER A SOLUTION. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 49,000.
Nov 01, 2007
WHEELS
2 complaints
DRIVING ON 85 AND RAN INTO TWO BIG POTHOLES. HAVE PICTURES ALSO.
Jan 16, 2014
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT PROPERLY INFLATED THE REAR DRIVER SIDE TIRE AND WITHIN ONE WEEK, THE TIRE WAS DEFLATED TO 12 POUNDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE CENTER WHERE THE TECHNICIAN INFORMED HIM THAT THE FAILURE WAS CONTRIBUTED TO THE CHROME WHEEL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,380.
Aug 16, 2010
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING 55 MPH, THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 55000. UPDATED 10/13/09. *LJ UPDATED 10/13/09
Sep 14, 2009
2002 DEVILLE STALLS AT LOW SPEED WITHOUT WARNING. LOSS OF STEERING AND HARD BRAKING. *JB
Aug 19, 2006
EXTERIOR LIGHTING
2 complaints
HEADLIGHTS FLASHED OFF AND ON. THE CAR HAS BEEN AT THE DEALER 5 TIMES FOR THIS PROBLEAM. I AM AFRAID THAT THE LIGHTS WILL GO OFF AND NOT OME BACK ON. THEY CLAIM THAT THEY CANNOT DUP THE PROBLEM.*AK
Jul 26, 2004
HEADLIGHT LOW BEAM ON THE CADILLAC CTS 2000 HAS A BLACK BAR THAT REDUCES VISION TO ABOUT 75 FT AND ON DARK COUNTRY ROADS, THIS SHORTENED VISION IS EXTREMELY DANGEROUS. THE HEADLIGHT SHOULD BE A RECALL BEFORE SERIOUS ACCIDENTS OCCUR AS A RESULT OF THIS CONDITION. WHAT WAS CADILLAC THINKING? CADILLAC DOESN'T SEEM TO THINK THERE IS A PROBLEM BUT OBVIOUSLY THEY DON'T EVER DRIVE THEIR PRODUCT ON DARK ROADS AT NIGHT. THIS HEADLIGHT PROBLEM NEEDS TO BE CORRECTED!! IT IS AWFUL! *AK
Oct 30, 2003
AIR BAGS,UNKNOWN OR OTHER
1 complaint
MY CAR WAS PARKED IN MY GARAGE WHEN THE HORN SOUNDED EXTREMELY LOUD AND WOULD NOT STOP I COULD NOT STOP IT SO I TOOK IT TO SHOP. THE DEALER SAYS THAT AIRBAG SHORTED OUT AND SHORTED OUT THE HORN. THEY WANT TO REPLACE AIRBAG AND HORN AT A COST OF $1109 WAS THIS AIRBAG RECALLED?
Feb 02, 2021
STEERING,ENGINE
1 complaint
I WAS GOING TO DROP OFF SOME TRASH BAGS IN DUMPSTER AROUND THE BLOCK FROM MY HOUSE.AND WAS PARKED NEXT TO IT AT APTMENTS STREET.I PUT THE CAR IN PARK TURNED OFF ENGINE AND REMOVED THE KEYS POPPED THE TRUNK REMOVED TRASH BAGS CLOSED TRUNK AND GOT BACK IN DRIVER SEAT PLACED KEY IN JUST AS ALWAYS REAL EASY GOING AND TRIED TO TURN IT FOR HOUR IN HOT SUN THEN WALKED HOME CALLED TOW TRUCK WERE WE BROUGHT IT HOME WERE I LIVE MY HOUSE AND COST $164.00 DOLLARS AND IS IN SAME CONDITION AS OF NOW. *TR
May 26, 2020
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
WHILE DRIVING THE CAR WILL SHUT DOWN AND I WILL LOSE POWER STEERING AND POWER BRAKES AND I'M PRETTY SURE MY AIR BAGS ARE NOT WORKING EITHER
Apr 11, 2020
POWER TRAIN,AIR BAGS,ENGINE
1 complaint
TAKATA AIR BAG, DO NOT KNOW IF THAT ITEM IS IN MY CAR BUT THEY SAY IT IS. ALSO LIKE SO MANY NORTHSTAR ENGINES THERE IS TROUBLE WITH THE HEAD GASKET, AND ACCORDING TO THE HYDROCARBON BLOCK TEST, MINE MUST BE REPLACED. IN ORDER TO REPLACE IT, THE ENGINE AND POWER TRAIN MUST BE REMOVED, AT MY EXPENSE. DUE TO THIS ISSUE, MY CAR CONTINUES TO TRY AND OVERHEAT AFTER ABOUT 29 MILES OF DRIVING. AFTER LISTENING TO THOSE FOLKS ON THE CADILLAC FORUM, I HAVE BEEN LEAD TO BELIEVE, THE OVERHEATING ISSUE MAY BE, PARTLY THE FAULT OF THE FINE THREAD HEAD BOLTS AND OR STUDS. MANY MECHANICS I HAVE SPOKEN WITH HAVE SAID THAT I NEED A NEW ENGINE, ALTHOUGH THE FOLKS ON THE CADILLAC FOURM HAVE SAID THAT TIME-SERTS, OR THE LARGER STUDS/BOLTS MIGHT FIX THE ISSUE. NEVER THE LESS, WITH EACH CADILLAC DEVILLE DHS WITH THE NORTHSTAR ENGINE I READ ABOUT, THE SAME ISSUE EXISTS FOR ALMOST ALL OF THEM, WHICH INDICATES TO ME THAT THERE WAS AN ISSUE IN THE ORIGINAL DESIGN OF POSSIBLY NOT USING A LARGE ENOUGH BOLT/STUD TO BEGIN WITH. EITHER THAT OR CADILLAC MAY HAVE HAD A PLANNED OBSOLESCENCE TYPE THING TO GET THE DRIVERS TO KEEP REPLACING THEIR AUTOMOBILES. AND THEY SAY RECALLS ARE NOT COVERING THIS DESIGN FLAW....
Aug 09, 2019
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
WELL I NOTICE THAT SOME TIME THE KEY WORKS AND SOME TIME IT DONT. THE SEAT BELT GET STUCK SOME TIME AND I JUST FOYND OUT THE CAR HAD RECALLS
Jan 07, 2019
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
WARNING LIGHTS,CHECK ENGINE LIGHT ON,STERING BAD.AIRBAG LIGHT ON OFF.CHECK RECALL THERE ARE 5.THE CAR WAS IN MOTION,HIGHWAY
Jan 27, 2017
VISIBILITY/WIPER
1 complaint
TAKATA RECALL: DRIVER'S SIDE REAR VIEW MIRROR LOST IT'S REFLECTION. THE MIRROR STARTED TURNING A DARK BROWNISH COLOR THEN STARTED LOSING ITS REFLECTION FROM THE TOP OF THE MIRROR TO THE BOTTOM. THERE IS NO VISIBILITY AT ALL IN THE MIRROR.
Jul 05, 2016
STEERING,AIR BAGS,SERVICE BRAKES
1 complaint
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Apr 28, 2016
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR STARTED ACCELERATING, ON ITS OWN, UP TO 40 MPH FROM A STOP SIGN OR RED LIGHT. THE GAS PEDAL WAS NOT STUCK. LEGACY FORD IN LAGRANDE, OREGON HAS TOLD US IT IS AN INTERNAL PROBLEM AND THEY WILL HAVE TO PUT THEIR DIAGNOSTIC MACHINE ON IT. WE HAVE ALREADY PAID THEM 179.36 FOR LABOR, GASKET AND CLEANER. THEY HAD TOLD US TO BRING THE CAR TO THEM IF IT HAPPENED WHEN WE WERE IN TOWN SO THEY COULD TEST IT FURTHER. LAST WEEK I WAS IN TOWN AND IT HAPPENED SO I TOOK IT TO THEM. THEY COULDN'T DIAGNOSE THE PROBLEM AT THE TIME SO THAT IS WHY THEY NEED TO USE THE DIAGNOSTIC MACHINE. I TRIED TO REPORT THIS TO CADILLAC BUT THEY WEREN'T INTERESTED IN MY PROBLEM. *TR
Feb 02, 2015
STEERING,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE REVERSING AT APPROXIMATELY 3 MPH, THE STEERING WHEEL SEIZED AS THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,045.
Dec 23, 2014
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE STALLED, THE BRAKES SEIZED, AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE AIR BAG AND ENGINE LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE KEY CYLINDER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 202,000.
Dec 10, 2014
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT WAS FORCED TO DRIVE INTO A CURB IN ORDER TO STOP THE VEHICLE. ALSO, THE CONTACT STATED THAT ALL OF THE WARNING LIGHTS ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Oct 24, 2014
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE STEERING WHEEL IS VARY HARD TO TURN AND MAKE A HARD GRINDING NOISE. EXPERIENCED AN JARRING EVENT IN TRAFFIC AND THE CAR CUT OFF. NO BRAKING POWER. WHILE DRIVING THERE IS VARY LITTLE POWER. *TR
Oct 08, 2014
STEERING,AIR BAGS,SEATS
1 complaint
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TELESCOPIC STEERING WHEEL MOVED UP, DOWN, INWARDS AND OUTWARDS INDEPENDENTLY. IN ADDITION, THE FRONT DRIVER SEAT INDEPENDENTLY MOVED BACK AND FORTH. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT DID NOT EXPERIENCE THE FAILURE RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Sep 16, 2014
POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE OVERHEATED AND THERE WAS A LOST OF TRANSMISSION FLUID. THE WARNING INDICATORS WERE ILLUMINATED. THE PROBLEM RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE AND TRANSMISSION FAILED. AS A RESULT, THE ENGINE AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Sep 11, 2014
STRUCTURE,VISIBILITY/WIPER
1 complaint
WINDOW REGULATORS HAVE BROKEN. ALL (EVERY) (ALL 4) WINDOW REGULATORS HAVE BROKEN WITHOUT WARNING AND REQUIRED PREMATURE REPLACEMENT. THIS WAS A HAZARD SINCE SECURITY IN BAD NEIGHBORHOODS WAS COMPROMISED MULTIPLE TIMES, ALSO WAS UNABLE TO KEEP CRIMINALS AND RAIN OUT OF CAR ON MULTIPLE OCCASIONS CAUSING DAMAGE TO INTERIOR. *TR
Dec 04, 2013
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
FRONT WHEEL BEARINGS HAVE DANGEROUSLY FAILED PREMATURELY TWO TIMES IN 113,000 MILES. FAILED DANGEROUSLY AT 60,000 AND 113000 MILES. THIS RESULTED IN FRONT WHEEL SHIMMY (SHAKING STEERING WHEEL EXCESSIVELY) AT HIGH SPEEDS AND AT ALL TIMES WHEN BRAKING. FELT LIKE I WAS LOOSING BRAKES WHEN BRAKING DOWN A HILL. WHEN CAR IS JACKED UP WHEEL ROCKED BACK AND FORTH ABOUT 2 INCHES. SEEMS TO ME THAT THIS IS A COMMON PROBLEM ON GM CARS THAT USE THE CARTRIDGE TYPE OF WHEEL HUB BEARING ASSEMBLIES AS INDICATED BY NUMEROUS POST ON THE INTERNET AND MY PERSONAL EXPERIENCE AS AN AUTO MECHANIC. *TR
Feb 09, 2013
FUEL SYSTEM, GASOLINE,EQUIPMENT
1 complaint
2002 CADILLAC DTS STALLS INTERMITTENTLY AT A STOP LIGHT AND SOMETIMES WHILE DRIVING. IT WILL RESTART OK. *TR
Jul 10, 2010
ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING VARIOUS SPEEDS, ACCELERATING, OR DRIVING UPHILL OR DOWNHILL, THE VEHICLE HESITATES AND PERFORMS AS IT IF WANTS TO STALL. IN ADDITION, IT TAKES A LONG TIME FOR THE GEAR TO SHIFT. THE FIRST TIME THE FAILURES OCCURRED, THE CONTACT TOOK THE VEHICLE TO A REPAIR SHOP AND WAS INFORMED THAT THE INTAKE MANIFOLD FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER HAS NOT BEEN NOTIFIED. THE CONTACT IS AFRAID TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 142,790.
Jul 23, 2009
EXTERIOR LIGHTING,EQUIPMENT,ELECTRICAL SYSTEM
1 complaint
FOR YEARS I HAVE BEEN FRUSTRATED BY THE LACK OF REAR ILLUMINATION OF GM VEHICLES DURING RAIN OR FOG DRIVING CONDITIONS. DRIVERS SEEM TO THINK THAT THEY DO NOT NEED TO TURN ON HEADLIGHTS BECAUSE THEY HAVE DAYTIME RUNNING LIGHTS. THEY PROBABLY DO NOT REALIZE THAT THE DRL'S ONLY ILLUMINATE THE FRONT OF THEIR VEHICLE. GM SHOULD INFORM DRIVERS THAT WHEN HEADLIGHTS ARE REQUIRED, DAYTIME RUNNING LIGHTS DO NOT SUFFICE. *TR
Jul 30, 2008
STEERING,LATCHES/LOCKS/LINKAGES
1 complaint
TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHEN HE PARKS HIS VEHICLE, THE STEERING COLUMN SPORADICALLY LOCKS AND BECOMES EXTREMELY DIFFICULT TO UNLOCK. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE FAILURE MAY BE CAUSED BY A PIN IN THE STEERING COLUMN, THE IGNITION, AND THE CYLINDER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED IMMEDIATELY AFTERWARDS. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 26,000 AND CURRENT MILEAGE WAS 69,343. UPDATED 02/12/08. *LJ THE FRONT DOORS WOULD NOT OPEN
Jan 18, 2008
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
2002 CADILLAC DEVILLE CUSTOMER STATES THAT THE CAR STARTED CUTTING OFF BY ITSELF**CC THE DEALER STATES THAT THE VEHICLE NEEDED FRONT BRAKE PADS AND ROTORS. THE BRAKES WERE PULSATING BUT THE REPAIR FOR THE BRAKES HAVE NOT BEEN FIXED AS OF YET. *TR
May 23, 2007
EQUIPMENT
1 complaint
DT*: THE CONTACT STATED WHEN CHANGING A FLAT TIRE, THE JACK COLLAPSED CAUSING THE VEHICLE TO FALL, CATCHING THE RIGHT HAND OF THE 74 YEAR OLD MALE, BETWEEN THE FENDER AND THE DOUGHNUT OF THE JACK. THERE WAS A LACERATION ON THE BACK OF THE HAND AND ACROSS THE FINGERS AND SEVERE SWELLING AND NUMBNESS. THERE MAY BE NERVE DAMAGE SUSTAINED. THE CONTACT WAS TAKEN TO THE HOSPITAL BY A FAMILY MEMBER, AND PHOTOS WERE TAKEN OF THE BROKEN JACK. THE SALES DEALER AND MANUFACTURER WERE NOTIFIED.
Dec 14, 2006
STEERING,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
A 2002 CADILLAC DEVILLE DHS 4-DOOR SEDAN WAS ORIGINALLY PARKED HEAD-FIRST INTO A PARKING SPACE. WHEN THE DRIVER STARTED THE IGNITION, STEPPED ON THE BRAKE AND THEN PUT THE VEHICLE INTO THE REVERSE GEAR "R", SLOWLY AND PARTIALLY RELEASING THE BRAKE, THE VEHICLE MOVED BACK NORMALLY AS EXPECTED. AFTER ABOUT 15 FEET, THE DRIVER TURNED THE STEERING WHEEL TO THE RIGHT TO MANEUVER THE VEHICLE INTO POSITION TO LEAVE THE PARKING LOT. AT THAT MOMENT, THE ENGINE UNEXPECTEDLY REVVED UP, THE BRAKES FAILED, THE VEHICLE ACCELERATED IN THE REVERSE DIRECTION, THE STEERING MECHANISM FAILED (DRIVER'S ACTIONS ON THE STEERING WHEEL HAD NO IMPACTS ON THE ACTUAL MOTIONS OF THE FRONT WHEELS), AND A SIGNIFICANT "CLANKING" NOISE (AS IF SOME MAJOR COMPONENTS IN AND AROUND THE ENGINE COMPARTMENT AREA HAD BEEN BROKEN) WAS CLEARLY NOTICEABLE. THE VEHICLE CAME TO A STOP AFTER SCRATCHING THE SIDE OF ANOTHER PARKED 4-DOOR SEDAN AND SUBSEQUENTLY HITTING A SIGN POST ABOUT 35 FEET FROM ITS ORIGINAL POSITION. THE VEHICLE COULD BE SEEN WITH ITS ENGINE COMPARTMENT LOWERED AND THE FENDERS "RESTED" ON AND TOUCHING THE FRONT WHEELS, AS IF THE FRONT AXLE HAD BROKEN. LOOSE BEARINGS / NUTS COULD BE FOUND IN THE VICINITY OF THE VEHICLE. THE VEHICLE BECAME INOPERABLE. *NM
Apr 02, 2006
ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS
1 complaint
1. (A) MY CADILLAC (DHS-2002) OPERATES IN A DANGEROUS AND DEFECTIVE MANNER THAT COULD CAUSE ACCIDENTS. I HAVE HAD THE VEHICLE SERVICED NO LESS THAN 16 TIMES TO FIX EQUIPMENT FAILURES, INCLUDING THOSE WHICH COULD BE MAJOR SAFETY ISSUES, TO NO AVAIL. (B) THE AIRBAG WARNING LIGHT HAS COME ON TWO SEPARATE OCCASIONS, THOUGH THE BAG NEVER DEPLOYED. (C) THE VEHICLE SUDDENLY STALLED WHEN MAKING TURNS. 2. (A) MY VEHICLE CONTAINS "AUTOMATIC RAIN SENSORS" FOR ITS WINDSHIELD WIPERS. THE WIPERS COME ON VIOLENTLY (HIGHEST LEVEL), EVEN WHEN NOT TURNED ON, AND THOUGH IT IS NOT RAINING. THE DANGER IS SUDDEN DISTRACTION, WHICH COULD EASILY CAUSE AN ACCIDENT WHEN MERGING WITH TRAFFIC AND IN OTHER DANGEROUS DRIVING SITUATIONS. THEY ALSO COME ON SUDDENLY WHEN PASSING RADIO TOWERS. THE DATE SET FORTH BELOW IS THE FIRST INCIDENT; IT CONTINUES TO HAPPEN. (B) THE AIRBAG WARNING LIGHT CREATES FEAR IN THE DRIVER, AS WE ARE UNSURE AS TO IF AND WHEN THE AIRBAG WILL DEPLOY. IF IT WHERE TO DEPLOY ERRONEOUSLY WHILE WE WERE DRIVING, THE RESULTS COULD BE CATASTROPHIC. (C) ON TWO OCCASIONS, WHILE MAKING TURNS IN TRAFFIC, THE VEHICLE STALLED, WHICH COULD HAVE LED TO A SERIOUS ACCIDENT. 3. (A) I HAVE RETURNED THE VEHICLE TO MY DEALER FOR SERVICE ON NUMEROUS OCCASIONS. NO PARTS HAVE BEEN REPLACED, NOR HAS ANY REPAIR BEEN EFFECTED. IT APPEARS THAT THIS IS A SYSTEMIC ISSUE, AND I SUSPECT THAT IT AFFECTS ALL CADILLACS SIMILARLY EQUIPPED. (B) THE AIRBAGS WHERE REPLACED ON TWO OCCASIONS WHICH HAS, AS LEAST TEMPORARILY, SOLVED THE PROBLEM. (C) ON TWO OCCASIONS, SENSORS WERE REPLACED WHICH WHERE ALLEGEDLY THE CAUSE OF THE PROBLEM (LAST TIME THIS OCCURRED WAS 5/25/05) THE FOREGOING REPRESENT CRITICAL ELECTRONIC SYSTEM FAILURES THAT COULD RESULT IN FATAL ACCIDENTS. THE INABILITY OF GM TO RESOLVE THE AUTOMATIC WIPER ISSUE, TOGETHER WITH MULTIPLE REPAIRS OF OTHER SENSORS THAT CAUSED MAJOR SYSTEM FAILURES REQUIRES INVESTIGATION INTO THE SAFETY OF THIS VEHICLE.
Jun 30, 2005
SUSPENSION
1 complaint
2002 CADILLAC DEVILLE, CLICKING IN RIGHT REAR WHEEL BEARING. DEALING CHECKED BEARING, FOUND IT TO BE BAD, AND NOTED THAT LEFT FRONT WAS ALSO GOING BAD. REAR BEARING REPLACED, FRONT BEARING TIGHTED, DEALER SUGGESTED PERIODIC CHECKS, MAY NEED REPLACEMENT IN FUTURE. THIS CALL IS LESS THAT 3 YEARS OLD, 60K MILES, BEARING SHOULD NOT BE GOING BAD. THIS CAR WAS NOT IN AN ACCIDENT, NOR CURBS STRUCK, NOT WAS IT SETTING UN-USED FOR ANY LENGTH OF TIME. THESE ARE SCENARIOS THE DEALER TRIED TO EXPLAIN TO ME WHY WHEEL BEARING WENT BAD WITH 60K MILES. I EXPLAINED THAT NEITHER OF THOSE SCENARIOS WERE EXPERIENCED BY ME/THIS CAR.L *JB
Dec 17, 2004
STEERING,ENGINE AND ENGINE COOLING,AIR BAGS,VEHICLE SPEED CONTROL,SEATS
1 complaint
PROBLEMS WITH CRUISE CONTROL AND AIR BAG LIGHT.*MR THE CRUISE CONTROL LIGHT ON THE STEERING WHEEL REMAINED LIT, OFTEN FOR SEVERAL DAYS. THE AIR BAG LIGHT ILLUMINATES INTERMITTENTLY BUT THE DEALER INDICATED THAT NOTHING COULD BE DONE UNLESS THE LIGHT WAS ON WHEN THE VEHICLE WAS BOUGHT TO THE DEALER. THE POWER STEERING PUMP HAS BEEN REPLACED, THE ENGINE BLOCK CRACKED. THE DRIVER'S SEAT FAILED. *NM
Jul 19, 2004
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
WHILE DRIVING 55 MPH CONSUMER'S VEHICLE COLLIDED WITH THE VEHICLE IN FRONT. CONSUMER APPLIED THE BRAKES, BUT CONSUMER'S VEHICLE HAD ALREADY CRASHED INTO THE OTHER VEHICLE. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY DRIVER SUSTAINED MINOR INJURIES, AND WAS TAKEN TO THE HOSPITAL. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT DEALER FAILED TO RESOLVE THE PROBLEM. *AK
May 03, 2004
STEERING,EXTERIOR LIGHTING
1 complaint
THE HEADLIGHTS AND STEERING DID NOT WORK PROPERLY.*JB
Feb 11, 2003
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
CONSUMER COMPLAINING ABOUT THE DESIGN OF THE ACCELERATOR PEDAL BEING CLOSE TO THE BRAKE PEDAL. MR THE CONSUMER STATES THAT IT CAUSES ADDITIONAL SECONDS TO GET HIS FOOT ON THE BRAKE PEDAL FROM THE ACCELERATOR PEDAL. THE CONSUMER ALSO STATES THAT THE SAME MANEUVER HAPPENS WHEN HIS RIGHT FOOT HITS THE END OF THE SIDE VERTICAL PANEL. SCC WHEN LOOKING IN THE REAR VIEW MIRROR, CONSUMER CAN ONLY SEE ONE QUARTER OF THE BOTTOM HORIZONTAL VIEW. ON A SUNNY DAY, THE ILLUMINATED NUMBERS ON THE DASH ARE NOT VISIBLE AND REQUIRES REPEATED GLANCES TO OBTAIN AN ACCURATE READING. THE PASSENGER DOOR HANDLE IS DIFFICULT TO REACH FOR CLOSING ONCE IT HAS BEEN OPENED. *JG
Nov 21, 2002
FUEL SYSTEM, OTHER,POWER TRAIN,AIR BAGS
1 complaint
WHILE DRIVING AT 30 MPH SUDDENLY RED LIGHT CAME ON FOR AIRBAG, AND GREEN LIGHTS WENT OFF. DID NOT KNOW IN WHAT GEAR VEHICLE WAS IN. ALSO, GAS GAUGE WENT OUT. CAUSE UNKNOWN. TOOK VEHICLE TO DEALER, AND DEALER COULD NOT FIND CAUSE OF PROBLEM. DEALER HAS HAD VEHICLE SINCE JULY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Aug 14, 2002
EXTERIOR LIGHTING,VISIBILITY,STRUCTURE
1 complaint
TURN SIGNALS DO NOT TURN OFF AFTER MAKING A TURN, CONSUMER HAS TO EITHER TURN THEM OFF MANUALLY OR TURN THE WHEEL 90 DEGREES. DEALER STATED THAT'S THE WAY TURN SIGNALS ARE DESIGNED.*JB CONSUMER TOOK VEHICLE TO NORWOOD CADILLAC WHERE ITS SERVICE WRITER INFORMED CONSUMER THAT THE TURN SIGNALS WERE DESIGNED THAT WAY AND THAT ALL VEHICLES OF THIS MODEL OPERATED IN THE SAME MANNER. NOTHING WAS DONE BECAUSE OF THE DESIGN. THE HOOD BOUNCES AND FLUTTERS AT HIGHWAY SPEEDS ONLY. THE HOOD BUMPERS AND PANEL WERE NOT ADJUSTED. THEY WERE ALIGNED AND ADJUSTED. ALSO, WHEN THE WIPERS ARE IN DELAY MODE, THE OPERATION IS ERRATIC. CONSUMER WAS INFORMED THAT THE WINDSHIED AND WIPERS ARE WATER SENSITIVE. THE WIPERS WILL SPEED UP IF THE WINDSHIELD IS VERY WET. *JG
May 30, 2002
STEERING,VISIBILITY
1 complaint
LOUD INTERMITENT GRINDING NOISE HEAR WHEN STEERING TURNED WHEN BACKING OUTAND TURNING WHEEL CAR DRIVEN LESS THAN 100 MILES. AS CAR MILAGE INCREASES NOISE IS BECOMING MORE CONSTENT. WINDSHIELD THE RUBBER GASKETS ON BOTH SIDES IS INSTALLED ON TOP OF THE GLASS INSTEAD OF IN THE GROVES PROVIDED.THIS ALLOWS ROAD SALT AND OTHER DEBRIS TO ACCOMULATE AT BOTTOM CORNERS OF WINDSHIELD. THIS CAUSES A MESSEY APPEARANCE AND WILL EVENTUALLY CAUSE CORROSION. IN THE EVENT OF AN ACCIDENT THE WINDSHIELD MAY POP OUT DEGRADING THE BODY INTEGRITY. POOR ALIGNMENT. ALL POINTS WITH THE EXCEPTION OF THE REAR CAMBER COULD BE ADJUSTED TO SPECIFICATIONS EXCEPT THE REAR CAMBER.*AK
Nov 13, 2001
Frequently Asked Questions
How many problems does the 2002 CADILLAC Deville have?
The 2002 CADILLAC Deville currently has 182 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 CADILLAC Deville?
The most common problems reported for the 2002 CADILLAC Deville are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 CADILLAC Deville problem data come from?
All problem and complaint data for the 2002 CADILLAC Deville comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - CADILLAC Deville
2005 Problems
2004 Problems
2003 Problems
2001 Problems
2000 Problems
1999 Problems
1998 Problems
1997 Problems
1996 Problems
1995 Problems
1994 Problems
1993 Problems
1992 Problems
1991 Problems
1990 Problems
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