2012 CADILLAC SRX Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
412
Complaints Reported
Complaints by Component
EXTERIOR LIGHTING
204 complaints
Headlight assembly gets over heated and makes the low beam lights very dim, not safe or legal to drive at night. I've seen many many complaints for this. Not Safe!
Aug 27, 2025
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the contact became aware that the low-beam headlights had moisture inside the headlight housings. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was repaired under an unknown recall; however, the failure progressed. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Jul 15, 2025
Low Beam Headlamps are very dim-hard to drive at night because of low visibility
Mar 19, 2025
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed at night, she became aware that the headlamps were extremely dim, affecting nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that condensation had become trapped in the headlamp housing, resulting in damages to the headlight housing. The contact was informed that the headlamp housings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.
Jan 23, 2024
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights were extremely dim. The contact stated while driving in the dark for four hours, the headlights remained dim, and did not provide adequate illumination farther than six feet in front of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 112,000.
Nov 14, 2023
+ 199 more complaints for this component
SUSPENSION
25 complaints
To whom it may concern, I am writing this as a complaint on the rear toe link separation recall that was performed on our 2012 Cadillac SRX. We installed new tires on our SRX in August 2022 (Michelin Defender 235/55 R20) with a mileage of 108,452 just due to this being our sons car and wanted him to be safe on the road. In December of 2022 we had the recall performed at Lakeside Chevrolet in Rockwall Texas and the mileage was 110,893. Since the recall, we have been through 2 sets of tires on the back of this vehicle in less than 2 years with the outer edge of the tires being worn down to the cords. The car has 119,051 on it now. I am very angry as we tried to have the alignment performed and were told that these links that were installed can not be adjusted and will cost me another $650 to replace and another $130 for the alignment. The vehicle did not have any issues until we had the recall performed. We are now out $1404 for tires and $130 for an alignment that can’t be performed unless the links are replaced with adjustable units. My total to get this taken care of is over $2200 which was created by your recall parts. I would like to have someone reply to this email to let me know what can be done to take care of this situation.
Oct 09, 2024
I was driving down a highway and all of the sudden the back end of my car started swerving back and forth. I almost lost control, but managed to get it slowed down without causing an accident. I knew something major was wrong and the dealer I bought the car from was about 5 miles away. I managed to get it there safely, but could only do 10-15mph or the swerving was too much and I would have lost control. No warning lights came on and my steering wheel was even crooked. I had no issues prior to this. I always take my car to the dealer for oil changes/tire rotations and they have never found anything wrong. When the tech inspected my car, he determined the toe link broke. They checked for a recall and it said it was fixed in August of 2021. I bought the car in February 2022. I knew nothing about the recall or this issue. The tech said it was repaired with the same 3 piece style setup that the recall was for to begin with. Also, that they fix the recall with one whole piece now. The dealer wouldn't warranty it again since the computer documented it had already been done. I called Cadillac to see if I could get reimbursed, since the same style faulty parts were installed. I was told they couldn't do anything since it was closed and to submit it here.
Jan 20, 2024
The contact's wife owns a 2012 Cadillac SRX. The contact stated while driving 55-60 MPH, the message "Service Rear Axle" was displayed. The vehicle was taken to the dealer where the rear axle was disassembled and it was determined that the rear axle differential seal was leaking. Additionally, the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure persisted. The vehicle was taken to the dealer on four occasions where the rear axle failure was repaired. The contact stated that the message "Service Rear Axle" remained displayed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 58,048. The contact stated that despite paying for a replacement part, the vehicle still has issues.
Sep 14, 2022
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact took the vehicle to a local dealer where the recall remedy was completed. The contact stated after the repairs were completed, she felt the rear side of the vehicle would sway side to side and she would notice it would be worst in the rain. The contact stated on 8/10/2022 while driving 42 mph, she heard an abnormal noise and noticed the rear driver side of the tire blew out. The contact stated no warning light was illuminated. The contact stated she decided to continue driving. The contact stated after parking the vehicle, she noticed the inner part of the rear driver tire belt was showing. The contact's husband drove the vehicle to their residence with the faulty tire. The contact took the vehicle to a tire shop and was informed they were unable to align the vehicle while replacing the rear driver-side tire. The tire shop informed this was the cause of the tire blowing out. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.
Aug 16, 2022
2012 CADILLAC SRX. CONSUMER WRITES IN REGARD TO SERVICE REAR AXLE SAFETY RECALL. THE CONSUMER STATED THE VEHICLE DISPLAYED THE SERVICE REAR AXLE MESSAGE. THE REAR AXLE FAILED AND WAS REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE 212340980 FOR THE REAR AXLE AND SUBMITTED A REIMBUSEMENT CLAIM. THE CLAIM WAS DENIED TWICE. THE MANUFACTURER'S DENIAL LETTER STATED THE REPAIR PERFORMED WAS NOT THE REPAIR COVERED IN THE RECALL. THE CONSUMER REQUESTED INFORMATION ABOUT WHY THE REIMBURSEMENT CLAIM WAS DENIED.
Jun 01, 2022
+ 20 more complaints for this component
SERVICE BRAKES
24 complaints
While driving the pedal will go all the way to the floor and suddenly your break line will be full of air.The car's hard to stop. This is the second time it's happened. Really scary, almost in an accident.
Aug 16, 2024
The contact owns a 2012 Cadillac SRX. The contact stated that the brakes were replaced for routine services at a local dealer. The contact then stated that while driving at an unknown speed, she drove over a pothole and while attempt to stop the vehicle, the brakes failed to respond as needed. The contact stated that the brake failure reoccurred after driving over potholes and then depressing the brake pedal. The contact stated that no warning light was illuminated. The vehicle was then taken to an independent mechanic who was unable to determine the cause of the brake failure. The independent mechanic informed the contact that replacing the front brake pedals could possibly help with the brake failure. The front brake pedals were replaced; however, the failure reoccurred. The contact stated that the vehicle was taken to another independent mechanic who was also unable to retrieve a fault code or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Sep 20, 2022
driving 40mph and the brakes started having issues. the pedal had to be pressed all the way to the floor and pumped to get the car to stop. from my research I see that this is a very common issue with this vehicle. this is a major safety issue that's going to eventually lead to a fatality if it hasn't already. if this is not a safety issue and a manufacturers defect then I really don't know what is
Sep 26, 2021
The brakes get soft and go almost to the floor at times. This usually happens after having to brake hard for a sudden stop. It takes constant pumping of the brakes for them to work properly again. I just had my brakes checked and the pads and rotors are good, so the problem could not be diagnosed. There have been no warnings or alerts for this problem and no recall letters. This is definitely a safety concern because braking hard for sudden stops is sometimes necessary to avoid a crash. This has been happpening for about 8 months. Mileage is 105,000.
Sep 24, 2021
On multiple occasions I have experienced an unexpected temporary loss of braking. Peddle went to the floor requiring pumping of brakes to come to a stop. It lasts days and unexpectedly returns to normal. No warning signal to check brakes etc. For days after I have to pump the brakes and adjust my braking response time in order to avoid hitting another car. Each time this happened I have had it checked and nothing found. I’m from Florida and summer in RI. I had the vehicle checked in RI last year? Twice in FL. I have noticed ot happens during inclement weather or hitting an unexpected hole in the road. The last time this happened was several days ago on the MA turnpike during a rain storm. Very scarey and very dangerous. The brakes went back to normal but only after a week. I went on the car websites and realized it was happening to others too. With Cadillac! I spend a lot of time on the highway and a quick braking response is vital.
Sep 08, 2021
+ 19 more complaints for this component
UNKNOWN OR OTHER
18 complaints
My car was parked and in the park gear it was left running I went to get in the car to turn it off to stay awhile where I was at I got one leg in the car and reached over to push the button to turn it off and it lurched backwards and rolled over me and almost cut my leg off it kept rolling another good 200 ft or more before it stopped and it was still in the park position I read where there's a recall on the transmission on this car but I was injured very badly in this incident I do not know what happened because the car was in park and should not have rolled when I turned it off but it did and rolled over me and knock me down and cut my legs severely
Sep 04, 2025
Recently the liftgate has closed unexpectedly several times while items were being unloaded/loaded from the rear of the vehicle. This caused the user to be struck by the liftgate. Someone smaller or weaker, such as a child could potentially be trapped and injured since the blockage detect function apparently fails at the same time. It has also opened on it's own while the operator was away from the vehicle and out of range of the key fob. Apparently, this is a common issue with the panoramic roof in many Cadillac models leaking water into the rear storage area of the vehicle. The control module becomes immersed in water and begins to perform unreliably, eventually failing complete as it becomes more wet. No warning tones or lamps are activated
Mar 30, 2025
I bought a 2012cadillac about a month agoand was told by the dealer that there was no recalls on this car,but when i personally ran the vin number,it says this car has been recalled and I need to stop driving it because it's dangerous for me to be driving it because it could cause me to crash.this dealer ship also,grossly overcharged me, charging me "several thousand dollars more than the actual listed price".This car also floods my driver side and passenger side floors eachtime it rains.The water is coming in via my sunroof,which is causing my car to smell, and consequently gonna rot out my floor, and perhaps damage my electrical system and god only knows what other damage this water is doing to the integrity of my car.The dealer had me take my car to his mechanic who told me the problem was fixed which was a lie, because two days after he allegedly fixed the water problem, it rained and when i got in my car to go to an appointment... my floors were flooded with water again. The dealer who I bought the car from-"Arrow Motors",told me to take it back to his mechanic. between this leaking sunroof, and the recall i just found out about...I am really upset that this dealer sold me this car that is clearly defective and very unsafe and charged me $17,000. I feel like this guy lied to me and took advantage of me, I asked him several times if there was a recall on this car and he looked me in the eyes and said NO.I also asked him if there was anything wrong with this car and again he looked me in the eyes and said No.He had to have known about the recall,and about the problem with the sunroof leaking water inside the car. I only had this car for a month and spent all my money to buy it, but with the current issues, I feel it's not safe for me drive, and poses a serious risk to others too.P.S. Is there anyway I can get my money back,or sue them?
Mar 31, 2022
There is a recall on my vehicle and GM has advised they can't or won't be able to fix it in a timely manner.
Aug 01, 2021
LOW VISION HEAD LIGHTS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING HAVE TO USE HIGH BEAMS?
Sep 24, 2020
+ 13 more complaints for this component
ELECTRICAL SYSTEM
11 complaints
My 2012 Cadillac SRX gets water into the back of the car when it rains. There is a module in the back which when it gets wet shuts off all the electrical components in the car. The rain enters the car and gets trapped in the wheel well and all through the other components in the rear of the car. I have had this happen before and repairs cost up to 1000.00. General Motors needs to be accountable and a recall needs to be issued.
Apr 20, 2025
Water is getting inside of the car’s shell and interiors. The carpets and ceiling gets wet and drips. Mold is visible and inhaling causes allergic and breathing issues. Water is a major issue on the interior of the windshield and other windows. I can hear water traveling inside the roof when I drive. This is causing electrical problems. My trunk is not working to open. My sunroof is also not working.
Oct 08, 2022
Headlamps fully engaged but dimming with time. Unable to see road clearly at night. Dealership(s) confirmed issue and reproduced issue. Confirmed by manufacturers. No prior warnings. Class action lawsuit won on behalf of owners but not all owners were informed of settlement and procedures to address and correct issue. Class action settlement period lapse in 2020 with no other recourse to help owner of vehicle now. Headlamp issue persists to this day.
Oct 28, 2021
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH SMOKE BEGAN TO SUDDENLY FILL THE CABIN OF THE VEHICLE. THE CONTACT INDICATED THAT THE SMOKE WAS PRESENT COMING FROM THE CEILING OF THE VEHICLE. AFTER STOPPING AND SHUTTING OFF THE ENGINE THE SMOKE SEIZED. THE VEHICLE WAS THEN DRIVEN TO A NEARBY FIRE DEPARTMENT WHO EXAMINED THE VEHICLE AND DETERMINED THE BURNING WAS DUE TO AN ELECTRICAL FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NO FIRE REPORT WAS TAKEN. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 73,000.
Oct 26, 2020
I HAD PURCHASED THE VEHICLE ON OR ABOUT JULY 2018 WITH THE MILEAGE BEING 91053. I DID NOT DRIVE AT NIGHT UNTIL ABOUT NOVEMBER 2018. I COULD NOT SEE WHERE I WAS GOING BECAUSE THE DRIVER SIDE LIGHT WAS SO DIM. I BOUGHT AND REPLACED BOTH FRONT LOW BEAM BULBS TO NO CHANGE IN SIGHT. FINALLY I RECEIVED A LETTER FROM CADILLAC ON APRIL 05, 2019 ABOUT REPLACING THE WHOLE UNIT SO I DID. THIS WAS ON APRIL 10 2019. EVERYTHING WAS WORKING FINE. ON 09\18\19 I HAD TO GET THE OIL CHANGED. I WENT TO JIFFY LUBE TO HAVE IT DONE. THE VEHICLE WAS WORKING FINE, SINCE I ONLY DROVE MAYBE ONCE OR TWICE A WEEK. THE LAST DAY I DROVE IT WAS 03\08\20. I WENT OUT TO RUN TO THE STORE THE NEXT DAY AND BOOM THE VEHICLE WOULD NOT START. THERE WAS NO JUICE IN THE BATTERY AT ALL. I BOUGHT A NEW BATTERY AND HAD IT INSTALLED ($200). AFTER JUST A COUPLE OF DAYS I HAD TO GET ANOTHER JUMP TO START IT. ON 03\12\20 I TOOK IT UP TO FIRESTONE AND THEY SAID IT WAS THE ALTERNATOR, SO I HAD THEM REPLACE IT AT $499.81. THIS DID NOT FIX THE PROBLEM. THE BATTERY WAS STILL BEING DRAINED. I TOOK THE VEHICLE UP TO CHURCHVILLE SERVICE CENTER (RECOMMENDED BY MY SON IN LAW) AND THEY REPLACED AN ACCESSORY SYSTEM RELAY. THIS ALSO DIDN'T FIX THE PROBLEM ($296.74) I TOOK IT BACK TO CHURCHVILLE AND HE REPLACED THE BODY CONTROL MODULE AND HAD IT REPROGRAMMED ($725.02) AND REPLACED THE BATTERY FOR POSSIBLE DEFECTED ($296.74). SO AFTER SPENDING $1818.31 THE VEHICLE IS STILL HAVING THE BATTERY LOSE POWER OVER ABOUT TWO DAYS. THERE IS A VERY BAD DEFECT IN ONE OF THE FOUR ELECTRICAL SYSTEMS AND IT CAN NOT BE FOUND. I NOW ONLY HAVE ABOUT 95,600 MILES. SO IN 2 YEARS I ONLY DROVE 4,547 MILES AND HAVING THIS MUCH ELECTRICAL PROBLEMS. YES THE CHURCHVILLE MECHANIC PULLED EVERY FUSE TO LOOK FOR ANY DRAW ON THE BATTERY WHEN HE REPLACED THE RELAY SWITCH. I LIVE IN A CONDO SO THE VEHICLE WAS PARKED IN OUR CONDO LOT AND THE VEHICLE WAS STATION. *TR
Jun 03, 2020
+ 6 more complaints for this component
STRUCTURE
11 complaints
The contact owns a 2012 Cadillac SRX. The contact stated that the rubber tubing around the sunroof was allowing water to leak into the vehicle. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was inspected but not diagnosed. The contact was informed that the rubber tubing had shrunk and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 110,000.
Dec 31, 2024
The paint on this car is defective. It peels off of the car without any action or agitation by the owner or outside forces. This causes multiple parts of the car rust to under the painted areas, including the roof and hood. This is a common problem with this model and color as several owners have posted about the problem online.
Jul 03, 2023
SUNROOF FLOODING IN FRONT PASSENGER FLOOR, WATER SATURATION ON FRONT PASSENGER CARPET. *TR
Jun 16, 2020
PAINT ON HOOD AND ROOF HAVE BUBBLED RESULTING IN PAINT CHIPPING OFF.
May 07, 2019
VEHICLE WAS PARKED. PRESSED BUTTON TO HAVE REAR POWER LIFT GATE OPEN. AS IT WAS FULLY OPENING, I PUT ONE OF MY GROCERY BAGS IN THE REAR HATCH THE LIFT GATE POWERED DOWN ONTO MY HEAD WITHOUT WARNING. IT KNOCKED ME TO THE PARKING LOT. WITHOUT ANY DIRECTION FROM ME IT WENT PARTIALLY UP AND DOWN AGAIN AND THEN CLOSED FULLY. I GOT UP AND TRIED THE BUTTON AGAIN TO OPEN THE LIFT GATE. IT OPENED AND THEN JERKED DOWN AND THEN UP AND THEN CLOSED. IT STILL MALFUNCTIONS THIS WAY AND WON'T OPEN AND STAY OPENED.
Aug 13, 2017
+ 6 more complaints for this component
ENGINE
10 complaints
Car completely quit running while driving. Almost hit a car with no control of my vehicle.Took it to mechanic, they said engine was locked up, they say this is very common with any srx from 2008 to 2014. Got another opinion. Said the same thing. Many blogs on this. Now this cost me around $8000 to get fixed. If so many has the same problem. Why is this not fixed or recalled.
Jun 15, 2024
UNKNOWN- Took my vehicle in for the recall listed above, to then be told that my Timing Cover Gasket: timing cover gasket leaking. Service advisor indicated that this is a known issue with SRX's. I did search for a recall on all years, but not on the 2012's. Not sure why they were not included. I was informed at the price of $2134.53 it could be repaired. I only have 87 plus miles on this vehicle. While I have not had any warning lamps or messages appear, or leaking, why is this. I whole heartedly believe that this should be inspected and a recall should occur for this years make and model.
Dec 28, 2021
WAS DRIVING TO WORK WHEN MY CAR SPUTTERED THEN SHUT OFF,I DIDN'T HAVE A CODE OR WARNING ON THE DASH I HAD 30 PERCENT OIL LEFT AND 2000 MILES BEFORE NEXT OIL CHANGE. HAD IT TOWED TO A CADILLAC DEALERSHIP AND THEY FOUND THE ENGINE IS SEIZED, AFTER OPENING UP THE ENGINE THERE WAS SLUDGE. IT ONLY HAS 61,000 MILES AND I HAVE ALL THE PAPERWORK WHERE ALL OIL CHANGES WERE DONE ON TIME. EXTENDED WARRANTY CO. WON'T COVER SLUDGE. I HAD READ ONLINE THAT THIS IS A COMMON PROBLEM, GM NEED TO RECALL THESE ENGINES, THIS IS A $10,000 DEFECT. I HAVE ONLY OWNED THIS CAR 10 MONTHS.
Jan 31, 2020
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE'S SPEED DECELERATED. THE VEHICLE WAS TOWED TO BUD DAVIS CADILLAC INC. (5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000. *DT CONSUMER STATED VEHICLE IS REPAIRED.*JB
Jan 16, 2019
WE WERE TOLD THE TIMING CHAIN NEEDED REPAIR AT 3 WEEKS OUTSIDE OF THE FACTORY 5 YEAR WARRANTY, AT THE TIME THE VEHICLE ONLY HAD 52,000 MILES. WE PRODUCED SERVICE RECORDS AS THEY ASKED BUT THE WARRANTY DEPARTMENT A CADILLAC ULTIMATELY OFFERED US NO HELP AND WE HAD TO PAY $2100 FOR THE REPAIR. WE CHECKED ONLINE PRIOR TO THIS AND FOUND NUMEROUS POSTS, AND SOME RECALLS FOR THIS EXACT PROBLEM AS IT IS EXTREMELY COMMON ON THESE VEHICLES AND OBVIOUSLY A DESIGN/MANUFACTURING ISSUE. THERE PROBABLY SHOULD HAVE BEEN A RECALL, AND AGAIN CADILLAC ASSUMED NO MONETARY RESPONSIBILITY.
Mar 14, 2018
+ 5 more complaints for this component
AIR BAGS
7 complaints
My side air bags deployed for no apparent reason.
Jul 13, 2024
MVA WITH TWO IMPACTS; FRONT DRIVER SIDE (SIGNIFICANT IMPACT) AND FRONT OF VEHICLE NO AIRBAGS DEPLOYED. *TR
Feb 10, 2015
VEHICLE DRIVER AIR BAG DID NOT DEPLOY, NOR ANY OTHER AIR BAG, UPON COLLISION TO REAR OF A STOPPED PICK UP TRUCK. SPEED OF OFFENDING VEHICLE WAS APPROXIMATELY 45 MPH. DRIVER SUFFERED CHEST INJURY FROM SEAT BELT. DAMAGE ESTIMATED TO FRONT END EXCEEDS $10,000. *TR
Apr 02, 2014
I FELL ASLEEP WHILE DRIVING, JUMPED A LEVEE, RAN THROUGH A FENCE, AND WRECKED IN A GRASSY WATERY AREA. MY ENGINE WAS SMASHED, THE MOTOR MOUNT BROKE, AND MY TIRES ARE PUSHED BACK. MY AIR BAGS DID NOT DEPLOY. MY FACE HIT THE STEERING WHEEL AND MY NOSE IS BROKEN. I WOULD LIKE TO FIND OUT IF THERE IS ANY RECALLS ON THIS CAR. *TR
Mar 31, 2014
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE PARKED, THE PASSENGER AND DRIVER'S SIDE AIR BAGS DEPLOYED ERRONEOUSLY AS THE CONTACT CLOSED THE DRIVER'S SIDE DOOR. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Sep 24, 2013
+ 2 more complaints for this component
POWER TRAIN
5 complaints
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,530.
Aug 18, 2025
FRONT DIFFERENTIAL LEAKS REAR DIFFERENTIAL LEAKS TRANSMISSION COOLER LEAKS BURNS OIL HEADLIGHTS VERY DIM
Jan 30, 2021
DRIVING SOUTH ON A CITY STREET. WHEN THE VEHICLE SHUT OFF. PULLED OVER TO THE SIDE AND RESTARTED THE VEHICLE. MADE IT ANOTHER BLOCK AND THE VEHICLE SHUT OFF AGAIN. PULLED OVER AGAIN, AND THIS TIME VEHICLE WOULDN'T START. HAD TO GET IT TOWED TO MY MECHANIC. HAD A DIAGNOSIS DONE BECAUSE THE VEHICLE WAS IDLING ROUGH,CUTTING OFF, AND POOR EXCELLERATION. FOUND OUT THAT IT WAS CAMSHAFT SENSORS THAT WERE BAD. LOOKED ON YOUTUBE AND FOUND OUT MANY PEOPLE HAVE BEEN EXPERIENCING THE SAME PROBLEM WITH THE SAME VEHICLE AND ENGINE.(3.6) CADILLAC REFUSES TO DO A RECALL ON A VERY DANGEROUS PROBLEM. THEY NEED TO RECALL ALL OF THESE VEHICLES WITH THIS ENGINE AND FIX THIS PROBLEM. 2010 THRU 2016 CADILLAC SRX WITH THE 3.6 LITER V6. THIS IS A VERY DANGEROUS THING TO HAPPEN WHILE YOU DRIVING. COULD CAUSE ACCIDENT AND INJURY. SHAME ON YOU CADILLAC FOR NOT OWNING UP TO THIS DESIGN FLAW IN YOUR VEHICLES.
Jul 20, 2020
SLIP DETECTED IN REAR DIFFERENTIAL MODULE, DIFFERENTIAL AND CLUTCH FLUID MIX DUE TO SEAL DETERIORATION. REPLACED PISTON, SEAL AND FLUID AT 53,000 MILES ($1366.54 REPAIR BILL) SERVICE ADVISOR SAID THAT THIS IS COMMON WITH THIS CAR AND MILEAGE.
Jan 06, 2018
I WAS DRIVING HOME ON NY STATE THRUWAY, I GOT OFF MY EXIT AND APPROACHED TOLL BOOTH TO STOP AND PAY TOLL. I STOPPED THE CAR TO PAY AND THE CAR WAS TRYING TO LURCH FORWARD AND STARTED SHUDDERING AND THE RPMS WERE DROPPING LIKE IT WAS GOING TO STALL. I PUSHED THE SELECTOR LEVER INTO NEUTRAL AND THE CAR STOPPED LURCHING FORWARD AND THE RPMS RETURNED TO NORMAL. I PUT CAR BACK INTO DRIVE AFTER PAYING TOLL AND PROCEEDED FORWARD TO THE TRAFFIC LIGHT AND STOP AND THE CAR DID THE SAME THING AGAIN. I PROCEEDED HOME AND WHEN I ARRIVED AND PULLED INTO MY DRIVEWAY THE CAR STARTED TO SHUDDER SLIGHTLY AND WHEN I COMPLETELY STOPPED IN FRONT OF MY GARAGE I JUST HELD MY FOOT FIRMLY ON THE BRAKE TO SEE WHAT WOULD HAPPEN AND THE CAR ATTEMPT TO GO FORWARD BUT STALLED WITHIN SECONDS. I ATTEMTPTED TO START THE CAR BACK UP BUT IT TOOK A FEW SECONDS OF PRESSING THE BUTTON BEFORE THE CAR FIRED BACK UP. I THEN BACKED UP TO THE END OF MY DRIVEWAY AND WENT FORWARD TO SEE IF IT WOULD DO IT AGAIN BUT IT DID NOT. MY WIFE STARTED CAR IN MORNING AND IT DID IT AGAIN AT THE FIRST STOP SIGN SHE APPROACHED. I CALLED CARBONE CADILLAC AND SCHEDULED AN APPOINTMENT TO DROP OFF CAR TO CORRECT ISSUE. THEY HAD THE CAR FOR TWO DAYS AND COULD NOT REPLICATE THE CONDITION. I PICKED UP THE CAR AND I WILL GET IT TO DO IT AGAIN AN GET IT ON VIDEO FOR PROOF OF THE DEFECT AS THIS IS UNACCEPTABLE. I JUST BOUGHT THE CAR FOR MY WIFE 2 MONTHS AGO. TOTALLY UNACCEPTABLE SAFETY HAZARD TO SAY THE LEAST. MILEAGE IS 40,251
Aug 02, 2016
STEERING
5 complaints
REAR TIE ROD FAILED, CAME APART CAUSING STEERING TO BE VERY HAZARDOUS VEHICLE SHIFTED INTO ONCOMING LANE. TIE ROD DIDN'T BREAK IT WAS RUSTED FROM INSIDE, THE THREADS WERE WORN. WHILE THE VEHICLE WAS IN MOTION IT WAS ON A SECONDARY ROAD AND THE ROAD IS IN GOOD CONDITION, NO POT HOLES SOME PATCHES HERE AND THERE BUT NOTHING TO WARRANT DISLODGING THE TIE ROD. AS STATED BEFORE TIE ROD DIDN'T BREAK SOMEHOW WATER GOT IN THE SLEEVE PART OF THE TIE ROD,CAUSING IT TO WEAR. I HAVE KEPT THE PARTS THAT THE DEALERSHIP FIXED JUST IN CASE THEY ARE IN NEED.
Mar 27, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING THE VEHICLE AT LOW SPEEDS, THE STEERING COLUMN JAMMED. THE CONTACT STATED THAT THE VEHICLE RESUMKED TO NORMAL AFTER THIRTY SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Apr 26, 2016
STEERING SCREECHES AND SHUDDERS WHEN TURNING WHEN TEMPERATURES ARE BELOW 40 F. I'VE TAKEN IT IN TO BE CHECKED AT LEAST SIX TIMES. I AM REPEATEDLY TOLD THERE IS NOTHING WRONG WITH IT. THIS HAS BEEN AN ISSUE FROM THE GET GO AND NOW WITH 55,000 MILES ON THE CAR IT IS NO LONGER UNDER WARRANTEE.
Mar 12, 2016
WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR
Apr 04, 2014
WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR
Apr 04, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
4 complaints
Left front signal light and right rear signal, other vehicle's cannot see where I am turning, yes where i have my oil changed did their inspection, no problem with the bulbs. yes a mechanic, when turn on the signal to turn right the information center said that the back rear signal had failed and when turning left the information center said the front left signal failed.
Dec 29, 2023
THE EXTERIOR HEADLIGHTS ON LOW BEAM YOU CANNOT SEE THE ROAD WITH THESE LIGHTS. MY WIFE HAS ALMOST RAN INTO A DITCH BECAUSE THESE HEADLIGHTS ARE DEFECTIVE. IT'S MY UNDERSTANDING GENERAL MOTORS DOES NOT WANT TO TAKE FAULT WITH THIS PROBLEM. IS SOMEONE GOING TO HAVE TO BE KILLED BEFORE ANYTHING IS DONE. WHERE DO WE GO OR WHAT DO WE DO TO GET THIS PROBLEM TAKEN CARE OF BY GENERAL MOTORS. ANYTIME YOU DRIVE THIS CAR AT NIGHT YOU ARE PUTTING YOUR LIFE ENDANGER
Aug 20, 2018
THE FIRST CONCERN WAS DUE TO A LEAK IN THE SUNROOF SHORTING OUT A CIRCUIT BOARD THE TAILGATE OF MY VEHICLE NEARLY SHUT ON MY SON AS HE WAS ATTEMPTING TO REACH IN TO REMOVE AN ITEM FROM THE CARGO SPACE. HE DIDN'T KNOW IT WAS CLOSING AND THERE MUST NOT BE A WORKING SAFETY FEATURE BECAUSE IF I HAD NOT SCREAMED IT WOULD HAVE CLOSED ON HIM. SECONDLY, THE HEADLIGHTS AND BRAKE LIGHTS HAVE STARTED FLICKERING WHILE THE CAR IS IN MOTION. THE HEADLIGHTS ARE ALREADY OVERLY DIM DUE TO A MOISTURE PROBLEM, BUT NOW THEY FLICKER AND WHILE DRIVING AT NIGHT THIS IS NOT SAFE. THE DASH BOARD LIGHTS ALSO GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED YOU ARE DRIVING. YOU CAN HEAR WATER SLOSHING INSIDE THE CAR AND YOU CAN HEAR THE ELECTRICITY CRACKLING ALSO. I BOUGHT THIS VEHICLE FOR MY SON BUT HE CANNOT DRIVE IT DUE TO SO MANY SAFETY ISSUES. I CALLED GM AND THEY BASICALLY BLEW ME OFF LIKE SO MANY OTHER CUSTOMERS WITH THE EXACT SAME ISSUES. I SPOKE WITH 2 REPS OVER THE PHONE AND TRIED THE LIVE CHAT FEATURE. ALL 3 REPS SAID TO TAKE IT TO A LOCAL CADILLAC DEALER AND PAY HUNDREDS FOR A DIAGNOSTIC TO BE RUN AND ACCORDING TO ALL OF THE OTHER UPSET CUSTOMERS I AM LOOKING AT HAVING THOUSAND IN REPAIRS. GM KNOWS ABOUT THE ISSUE AND CORRECTED IT IN NEWER MODELS. THEY HAVE A RESPONSIBILITY TO THEIR CUSTOMERS SAFETY.
May 16, 2018
DIM LIGHT ALWAYS HAPPEN WHEN EVER DRIVING AT NIGHT AND WE MUST USE BRIGHT HEADLIGHTS TO SEE. *TR
Nov 29, 2016
VEHICLE SPEED CONTROL
4 complaints
Transmission is shifting roughley
May 30, 2021
WHILE TURNING INTO A PARKING SPACE MY CAR SUDDENLY ACCELERATED CRASHING HEAD ON INTO THE VEHICLE PARKED IN THE DIRECTLY IN FRONT OF MY CAR DRIVING THAT CAR BACK APPROXIMATELY 20 FEET. MY CAR CONTINUED ON FOR APPROXIMATELY ANOTHER 40 FEET AFTER THAT IMPACT BEFORE I BRAKED HARD TO A STOP. *TR
Jan 01, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 25 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED A FEW TIMES. THE DEALER DIAGNOSED THE VEHICLE, BUT THERE WERE NO ERROR CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Sep 22, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE EXPERIENCED A SUDDEN DECELERATION OF SPEED. THE VEHICLE WAS DIAGNOSED AT THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED SHE EXPERIENCED THE FAILURE RECURRINGLY. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 280.
Dec 27, 2013
SERVICE BRAKES, HYDRAULIC
3 complaints
The contact owns a 2012 Cadillac SRX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning light was illuminated. The contact stated that the brake pedal was depressed to the floorboard to stop the vehicle. The contact turned off the vehicle. The vehicle was restarted, and the system was reset. The vehicle was taken to the dealer where it was diagnosed with a failed brake master cylinder. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. The VIN was unavailable.
Apr 03, 2025
The contact owns a 2012 Cadillac SRX. The contact stated while driving 15 MPH and depressing the brake pedal to come into a complete stop, the contact drove over a bump in the roadway and the brakes made an abnormal grinding sound and the brake pedal went to the floorboard. There was no warning light illuminated. The contact stated that there was a stopping distance delay, which caused the vehicle to stop after the stop sign. The contact stated that she pumped the brake pedal and was able to continue driving. Additionally, the contact stated that while driving 5 MPH from a complete stop, the vehicle in front of her stopped abruptly. The contact stated that the vehicle hit a bump while she quickly depressed the brake pedal, and the failure recurred, causing the vehicle to rear-end the other vehicle. The contact stated that it was a fender-bender. There were no injuries sustained. The contact stated that the failure had recurred while driving 45 MPH; however, the roadway was not bumpy. The vehicle was taken to the dealer where it was purchased, and the dealer performed a brake inspection; however, the cause of the failure could not be determined. Additionally, the vehicle was taken to an independent mechanic, where the brake pads and rotors were replaced, and the brake calipers were inspected; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 105,000.
Nov 02, 2023
The contact owns a 2012 Cadillac SRX. The contact stated while driving 25 MPH, the brake pedal was depressed but was firm. The contact stated that extra effort was needed to depress the brake pedal. The vehicle was not taken to be diagnosed or repaired. An unknown dealer was contacted and the contact was informed that she would be placed on a waiting list. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Mar 01, 2022
EXTERIOR LIGHTING,VISIBILITY/WIPER
3 complaints
The headlights are very dim It is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions It is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with GM and they said they did at one time reimburse owners to get headlights replaced but that offer expired Well there are people out there driving these Dangerous cars that were not notified of this. I would invite anyone to drive one of these cars and see how bad it is. It is very urgent that someone look at this problem I have seen where there have been recalls over 10 years old . I am trying to get across how DANGEROUS this cars lights are. Please someone look into this Sincerely Sue Lanford Lance Lanford I dont know if NHTSA can or would get the media to film the lighing on these vehicles.
Oct 18, 2024
MY LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. UPON DIAGNOSIS, THERE IS NOTHING WRONG WITH THE WIRING OR THE BULBS BUT THERE IS A DEFECT WITH THE HEADLIGHTS ON THE 2010 TO 2015 CADILLAC SRX'S. IT WAS EXPLAINED TO ME THAT THE SEAL FAILS AND ALLOWS MOISTURE IN THE HEADLIGHT WHICH CAUSES A HAZE TO BUILD UP IN THE ENCLOSED LIGHT COVER WHICH IN TURN MAKES THE LIGHTS DIM. I HAVE BEEN UNABLE TO DRIVE MY VEHICLE AT NIGHT BECAUSE I CAN'T EVEN TELL THAT THE LIGHTS ARE ON ESPECIALLY ON A DARK STREET OR HIGHWAY. WHEN I DID SOME RESEARCH AND SPOKE WITH GMC/CADILLAC I FOUND THAT GMC/CADILLAC HAS A RECALL ON THE HEADLIGHT ASSEMBLY IN TWO STATES ONLY-CALIFORNIA AND FLORIDA EVEN THOUGH THE PROBLEM IS MORE THAN LIKELY NATIONWIDE. THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST CADILLAC/GMC FOR THIS DEFECT.
Dec 31, 2019
LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS TO SEE WHERE I AM GOING AND CONSEQUENTLY CREATE GLARE FOR THE ONCOMING CARS. I FEEL THAT CADILLAC HAS A RESPONSIBILITY TO PROVIDE SAFETY WHEN THEY SELL A PRODUCT. PLEASE RECALL THE CAR AND RESOLVE THIS PROBLEM. I AM PLANNING TO KEEP THIS CAR FOR MORE THAN FOUR MORE YEARS AND DONT WANT TO HAVE A SAFETY PROBLEM TO TRY TO WORK AROUND. I HAVE OWNED THE CAR FROM NEW IN 2012 AND USE IT EVERYDAY. IT HAS BEEN, AND IS, MAINTAINED BY GM. DEALERS .
Oct 09, 2018
STEERING,SUSPENSION,WHEELS
3 complaints
In Nov 2021 we had the recommended recall repairs done at a Cadillac dealership which replaced the rear toe links with a non-adjustable bar. 2 months later we installed new tires at Big O Tires but they were unable to perform a rear alignment due to the stationary toe bar. We went back to the Cadillac dealership days later but were assured the alignment was fine. Just over one year later (approx 15K miles driven) we have significant wear on our inner tires. Last week we had Big O run an ExpressAlign report and the rear tires have severe negative values. The value even with the toe bar should be +0.020. I contacted Hunter Machine Alignment and they confirmed our concerns. They said Cadillac solve this problem immediately. At this time Cadillac is only agreeing to inspecting the installation of the recall repair however this does not resolve the safety concerns with this vehicle. Why would a stationary bar be installed if the customer would not be able to get their wheels properly aligned? This recall repair seem to have increased the safety and reliability of this vehicle further. From CR Reports https://www.consumerreports.org/car-recalls-defects/general-motors-recalls-suvs-for-rear-suspension-problem-a8620817999/ According to GM, certain SRX and 9-4X SUVs were recalled in 2014 (NHTSA No. 14V571) because part of the rear suspension called a toe link hadn’t been properly tightened during the assembly process. After that initial recall, the company received further reports that some toe links were still loose, and it revised the procedures outlined in the initial recall. In 2020 GM continued to receive field reports about suspension-related issues. These included traction control, electronic stability control (called Stabilitrak by GM), or "service rear axle" warnings, malfunctioning taillights, swaying or wandering at highway speeds, uneven rear tire wear, or loud clunking noises over bumps. NHTSA’s campaign number is 21V473. The initial recall number was 14V571.
Mar 11, 2023
While driving on the highway my car suddenly went sideways five times. I had no control over my vehicle and luckily did not hit another vehicle. Once I was safely on the shoulder, I saw that my rear driverside wheel was sticking out. I had it towed to the dealership and then found out that there was a recall on the rear toe end link adjuster. They kept my car for weeks and kept sending me assessments of damage and assuring me it would be good as new when returned. After I declined their offer to fix my front struts for about $4,000 they said it was ready, but still needed to be aligned. I drove it home and immediately called bc it was not fixed and swayed dangerously on the road. They said bring it Monday (this was a Friday) it sat in my driveway then I noticed all the oil that leaked. I took it back (couple more weeks) they said oil changed (cost to them) leak caused by gasket not sealed properly. Also the washer fluid kept just pouring out and they had to fix that which they said was my fault but I'd never had trouble before. Then they said my car was ready and they had fixed the recall by making the adjuster NON adjustable. My car still swayed all over the road and now makes a loud clanking noise in the front. After a month my rear tires both on the inside of the tire closest together are wore out showing wires. I paid for two used tired. Two weeks later it's happening again. Another shop checks the tires and is amazed that I made it to have him check the tires because the toe link but was so loose that my wheel was about to fall off again! He tightened the nut that IS undoubtedly ADJUSTABLE. My tires are now wearing out again and I've yet to receive any news on how to get the national recall fixed. No concern for safety at all.
Dec 28, 2021
I received a recall from GM as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, ABS, traction, and Stabilitrak. The car has not yet been inspected but will be. Thank God it happened around 5:30 a.m. when there were not a lot of cars out yet on the highway.
Nov 08, 2021
EXTERIOR LIGHTING,SERVICE BRAKES
3 complaints
THE HEADLIGHTS ARE TOO DIM. I CAN'T SEE AT NIGHT AND ESPECIALLY IF IT IS RAINING. I HAVE AVOIDED GOING OFF THE ROAD MORE THAN ONCE. I HIT A FOX ON A BUSY ROAD BECAUSE I NEVER SAW IT DURING A RAINY NIGHT. MY BRAKES HAVE PRESSED TO THE FLOOR MANY TIMES. I BROUGHT IT BACK TO THE DEALER AND THEY SAID THEY COULDN'T SEE IT. IT IS INTERMITTENT. YOU NEVER KNOW WHEN YOU WILL HAVE NO BRAKES. IT SEEMS TO HAPPEN IF I MAKE A SHARP TURN, HARD STOP OR GO OVER A ROUGH SURFACE. THIS IS LIFE & DEATH.AND SCARY. SOMEONE WILL GET HURT OR DIE.I PURCHASED THE CAR IN 2019 AND IT HAPPENS TO THIS DAY,NOVEMBER 2020.
Nov 25, 2020
WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHERE I AM BARELY ABLE TO READ ANYTHING OR SEE. THESE PROBLEMS ARE TRULY A HAZARD AND SOMETHING NEEDS TO BE DONE.
Mar 02, 2020
I HAVE A CADILLAC 2012 AND I CAN NOT SEE TO DRIVE IT AT NIGHT. I HAVE TO USE THE HIGH BEAMS TO SEE BLINGING THE ON COMING VEHICLES WHICH IS VERY DANGEROUS. AT UNKNOWN TIME WHEN A APPLY PRESSURE TO THE BRAKES MY VEHICLE WONT STOP. I HAVE TO PUMP THE BRAKES AND THAT DON'T WORK. THE PEDAL DROPS TO THE FLOOR. TOOK IT INTO THE SHOP AND THEY STATED THEY COULDN'T FIND ANYTHING WRONG. THIS HAVE HAPPEN TO ME 3 TIMES AS OF NOW, I PRAY THERE ISN'T A ACCIDENT.
Jan 11, 2019
VISIBILITY/WIPER
3 complaints
HEADLIGHTS GOING DIM. I REPLACED THE BULBS (BOTH) IN JANUARY OF THIS YEAR AS MY HEADLIGHTS WERE TO DIM TO DRIVE AT NIGHT. NOW 8 MONTHS LATER I AM HAVING THE SAME ISSUE. I NOTICED CONDENSATION INSIDE THE GLASS. SINCE THEN I HAVE R ACHED AND FOUND THIS IS NOT ONLY A DANGEROUS ISSUE BUT A SUBSTANTIAL ISSUE WITH THIS MAKE AND YEAR. I FEEL BETRAYED BY MY DEALER AS THEY KNOW VERY WELL THE ISSUE. MANU CLASS ACTION LAWSUITS HAVE BEEN FILED. I TRULY LOVE MY CADILLAC AND WOULD PURCHASE ANOTHER. BUT THAT WILL REMAIN TO BE SEEN AS TO HOW THIS ISSUE IS HANDLED.
Aug 29, 2019
THE SRX HAS AN EXTREMELY WELL-KNOWN ISSUE FOR WHICH GM HAS IGNORED. MY CAR IS ONLY SIX YEARS OLD AND THE HEADLIGHTS BECAME SO DIM - I WOULD OFTEN CHECK TO SEE IF THEY WERE EVEN ON. IT GOT SO BAD, THE CAR COULDN'T BE DRIVEN AT NIGHT. THERE ARE MULTIPLE COMPLAINTS OF THIS SAME ISSUE AND THE ONLY WAY TO FIX IT IS TO PAY GM OVER $1,000 TO REPLACE THEM. THERE NEEDS TO BE A RECALL BEFORE SOMEONE THAT CAN'T AFFORD THE REPAIR IS KILLED OR KILLS SOMEONE. I'VE CONTACTED CADILLAC A NUMBER OF TIMES AND I KEEP GETTING CANNED RESPONSES. THE LAST REPLY WAS, "MS. MATCHUS, MOTOR VEHICLE RECALLS ARE RELEASED WHEN THE VEHICLE OR AN ITEM IN THE VEHICLE'S EQUIPMENT DOES NOT COMPLY WITH A FEDERAL MOTOR VEHICLE SAFETY STANDARD; OR WHEN THERE IS A SAFETY-RELATED DEFECT PRESENT IN THE VEHICLE OR EQUIPMENT. FEDERAL MOTOR VEHICLE SAFETY STANDARDS SET MINIMUM PERFORMANCE LEVELS FOR THOSE PARTS OF THE VEHICLE WHICH MAY AFFECT ITS SAFE OPERATION (BRAKES, TIRES, LIGHTING, ETC) OR THOSE WHICH PROTECT DRIVERS AND PASSENGERS FROM DEATH OR SERIOUS INJURY IN THE EVENT OF A CRASH." I WOULD SAY FOR CERTAIN THAT THE WELL-KNOWN ISSUE WITH HEADLIGHTS BEING SO DIM THEY APPEAR TO NOT EVEN BE ON WOULD FALL UNDER THE " SAFETY-RELATED DEFECT PRESENT IN THE VEHICLE OR EQUIPMENT." IF THE DEALERSHIP I WENT TO OPENLY SAID THEY HAD ALREADY DONE THREE VEHICLES BEFORE ME FOR THE SAME ISSUE IN THE PAST 48 HOURS, THAT SEEMS LIKE ENOUGH PUSH FOR A RECALL. NOT TO MENTION THE LARGE NUMBER OF PEOPLE THAT HAVE REPORTED THE HEADLIGHT ISSUE ONLINE. PLEASE ADVOCATE FOR A RECALL OF THIS. HERE ARE A FEW LINKS WITH COMPLAINTS: HTTP://M.CARCOMPLAINTS.COM/NEWS/2018/CADILLAC-SRX-HEADLIGHT-ASSEMBLY-GM.SHTML,HTTP://M.CARCOMPLAINTS.COM/NEWS/2018/CADILLAC-SRX-HEADLIGHT-LAWSUIT-NATIONWIDE-CLASS-ACTION.SHTML, HTTP://M.CARCOMPLAINTS.COM/NEWS/2017/CADILLAC-SRX-DIM-HEADLIGHTS-LAWSUIT.SHTML. IT HAPPENED IN CA AND NEEDS TO HAPPEN NATIONWIDE.
Dec 14, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT 65 MPH DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS WERE ACTIVATED BUT FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Aug 10, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
3 complaints
VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.
May 31, 2017
THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD
Sep 21, 2016
THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD
Sep 21, 2016
STEERING,SUSPENSION
2 complaints
There was a recall in this vehicle in 2022 it states the recall has been serviced for toe link, hub bearing, front strut and sway bar link. Well I put my car in the shop and had to replace same parts that had a recall that was serviced already! $1,886.00 it cost me to have these services done again. Well the issue is back and it’s affecting the steering of my vehicle. I need to know what the next step is to have this resolved so I can make sure my vehicle is safe to drive
Jan 28, 2024
The contact owns 2009 Ford F-30 Supercab. The contact stated that the vehicle experienced violate shaking without warning when accelerating past 50 mph The contact stated when driving over an object the failure occurs. The contact would have to released his foot off the accelerator in order for the vehicle to resumes back to normal. The vehicle was taken to the dealer where it was diagnosed that the steering dapper needed to be replaced in order for the failure not to recur. The vehicle was not repaired the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Aug 20, 2021
AIR BAGS,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BACK AND NECK INJURIES AND FRONT PASSENGER SUSTAINED NECK, BACK AND BOTH KNEES INJURED. THE CONTACT DID SEEK MEDICAL ATTENTION THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO TOW LOT. THE CONTACT STATED HE CALLED USED DEALER AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
Jan 28, 2021
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVE APPROXIMATELY 30-40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION), BUT WAS STILL HAVING ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.
Jan 06, 2017
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC, OR GM WILL ADMIT. NUMEROUS COMPLAINTS ONLINE. GOOGLE 2012 CADILLAC SRX IT'S DISHEARTENING KNOWING THE PRICE YOU PAID TO GET SCREWED! WHAT NEXT? I HAVEN'T BEEN ABLE TO SEE AT NIGHT LIGHTS ON DIM MAY AS WELL BE OFF! NUMEROUS TIMES ALMOST WRECKED TRYING TO SEE. PURCHASED EXTENDED WARRANTY. CALLED JOHNSON MOTOR CO 12/26/19, COULDN'T GET ME IN UNTIL 1/6/20. DROPPED CAR OFF 8AM MONDAY SERVICE TECH AGREED THERE WAS MOISTURE AND FADING OF MY LIGHTS THIS IS A MAJOR PROBLEM WITH THIS MAKE BUT MOST LIKELY I WILL BE RESPONSIBLE. STATED FLA AND CAL WERE THE ONLY STATES A LAWSUIT WAS SETTLED. HOW CAN GM/CADILLAC SETTLE IN 2 STATES AND NOT EVERYONE WHO OWNS THESE DEFECTIVE VEHICLES WITH THE SAME ISSUES? REMEMBER MON MORNING DROPPED MY CAR OFF I RECEIVE A CALL 930 STATING BAD NEWS WE DON'T COVER THIS AND YOUR EXTENDED WARRANTY RAN OUT AT MIDNIGHT LAST NIGHT(SUNDAY) YOU CAN CALL CADILLAC AND COMPLAIN MOST LIKELY THEY WONT TAKE RESPONSIBILITY. ARE YOU KIDDING ME RIGHT NOW? TRIED TO GET MY CAR IN WEEK AND HALF PRIOR AND THIS IS FAULTY DESIGNS THAT HAS TO DO WITH GM/CAD NOT ANYTHING I'VE DONE OR CAUSED FROM AGE.YOU PUSHED ME OUT 2 WEEKS FOR SERVICE. I REACHED OUT TO NUMEROUS INDIVIDUALS TRYING TO FIGHT THIS EXPENSIVE ISSUE ONLY TO BE TOLD OVER AND OVER "IM SORRY I UNDERSTAND" NOT TO MENTION THEY KEPT MY CAR FOR A WEEK, DID NOTHING TO IT, WOULD NOT PUT ME IN A LOANER CAR. WHAT KIND OF CUSTOMR SERVICE IS THIS? I WILL NEVER BUY ANOTHER CADILLAC! I HOPE THIS HELPS SOMEONE NOT TO WASTE THEIR $$$$$$
Jan 10, 2020
HEADLIGHTS START RANDOMLY DIMMING TO THE POINT YOU CAN'T SEE TO DRIVE, DASH STABILITY CONTROL & TRACTION CONTROL LIGHTS KEEP GOING ON AND OFF. ENGINE FANS TURNS ON AND WON'T TURN OFF EVEN AFTER VEHICLE HAS BEEN SHUT OFF.
Aug 14, 2018
EXTERIOR LIGHTING,UNKNOWN OR OTHER
2 complaints
1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH ISSUES OCCUR WHETHER VEHICLE IS STATIONARY OR IN MOTION. I SEE THERE IS NO RECALL ISSUED FOR THESE SAFETY ISSUES BUT IN MY OPINION THERE SHOULD HAVE. I AM SUBMITTING THIS ON THE BEHALF OF MY DAUGHTER . I ENTERED A DATE BECAUSE THE DIGITAL FORM REQUIRED IT BUT THESE ISSUES HAVE BEEN GOING ON FOR QUITE SOME TIME NOW, NOT SURE OF THE FIRST OCCURRENCE. THANKS FOR ANY HELP CONCERNING THIS SAFETY ISSUE. (XXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 17, 2019
THE LOW BEAM HEADLIGHT LENS IS FROSTED OVER PREVENTING HEADLIGHTS FROM PROJECTING LIGHT AT NIGHT. I HAVE OTHER VEHICLES FLASH LIGHTS AT ME ON APPROACH. I WAS WARNED ON A RECENT TRIP TO NEW MEXICO, BUT DID NOT GET A TECKET FOR NOT HAVING HEADLIGHTS. LOCAL GM/CADILLAC DEALER TOLD ME THAT THEY COULD NOT DO ANYTHING. I DONT DRIVE AT NIGHT AS NO LOW BEAM HEADLIGHTS. I BOUGHT AND REPLACED WITH STRONGER LOW BEAM BULBS, BUT THIS DID NOT HELP. PLEASE ISSUE A CS EASE AND DESIST STOPPING CADILLAC SALES IN THE US UNTIL THIS SAFET DEFECT IS CORRECTED.
Jul 06, 2019
EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS
Oct 13, 2019
HE PASSENGER SIDE HEADLIGHT QUIT WORKING ON MY 2010 SRX LAST WEEK. THERE'S A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY. THE SERVICE MANAGER AT THE LOCAL CADILLAC DEALER TOLD ME THE HEADLIGHT ASSEMBLY MUST HAVE BEEN BUMPED AND THE SEAL COMPROMISED. THE COST TO FIX IT IS $1,250 PLUS 2 HOURS LABOR AND TAX. THE CAR IS WITHIN THE TIME WARRANTY BUT OUTSIDE THE MILEAGE WARRANTY. HE WAS VERY CLEAR THAT GM WOULD NOT HELP ME WITH THIS PROBLEM. I GUESS GM TRAINS THEIR DEALERS TO BLAME ALL PRODUCTS THAT PROVE DEFECTIVE AFTER THE WARRANTY EXPIRES ON THEIR CUSTOMERS. THIS IS MY THIRD CADILLAC AND I'VE HAD MORE PROBLEMS WITH THIS CAR THAN THE OTHER TWO COMBINED.
Dec 20, 2017
AIR BAGS,SEAT BELTS
2 complaints
ON 6/25/18, MY WIFE WAS TRAVELING 45 MPH., IN OUR 2012 CADILLAC SRX. THE VEHICLE IN FRONT OF HER WENT TO MAKE A LEFT TURN INTO A SUBDIVISION. BUT, THEN DECIDED NOT TO DO THAT AND PULLED BACK INTO THE LANE OF MY WIFE. SHE SLAMMED ON HER BRAKES, TO AVOID HITTING THE VEHICLE. HOWEVER, SHE COULDN?T ANTICIPATE THEIR MOVE. SHE HIT THEM FROM BEHIND, GOING 45MPH. SHE HIT HER FOREHEAD ON THE VISOR BAR TWICE, CAUSING A SKULL FRACTURE, BRAIN BLEED, SEVER CONCUSSION, DEEP LACERATIONS, A BURST ARTERY IN HER FOREHEAD TO WHERE SHE WAS BLEEDING HEAVILY AND UNCONSCIOUS. HER CHEST HIT THE STEERING WHEEL, WHICH BADLY BRUISED HER RIBS, CAUSING A HIATAL HERNIA, DUE TO THE IMPACT. SHE SUFFERED LACERATIONS TO HER LEFT ARM, KNEE AND HAS RUPTURED DISCS IN HER CERVICAL SPINE. SHE WAS ICU FOR SEVERAL DAYS DUE TO THE BRAIN BLEED AND HEAD INJURIES SHE SUSTAINED. OUR AIR BAG NEVER DEPLOYED AND THE DRIVER SEAT BELT DIDN?T LOCK ON IMPACT, ALLOWING HER TO BOUNCE UPWARD TWICE AND SUSTAINED THE HEAD INJURIES. THE CADILLAC AIR BAGS AND SEAT LOCKING MECHANISMS FAILED TO PROTECT HER FROM INJURIES SHE SHOULD HAD NEVER HAD. SOMEONE NEEDS TO RESEARCH FURTHER THESE ISSUES FOR THE 2012 SRX SO OTHER CONSUMERS DON?T FEEL SAFE IN A VEHICLE, WHERE THE SAFETY MECHANISMS FAIL. CADILLAC SHOULD NOT BE ABLE TO GET AWAY WITH THIS. SHOULD THE 2012 SRX HAVE A RECALL ON AIR BAGS AND SEAT BELT LOCKING MECHANISMS FAILING? MORE THAN ONE COMPLAINT HAS BEEN POSTED, SO I HOPE THE NHTSA INVESTIGATES THIS FOR US ALL. PLEASE CONSIDER THIS A FORMAL COMPLAINT! THANK YOU, AND PLEASE FOLLOW UP! *TR
Oct 07, 2018
TWO CARS AHEAD OF ME WAS GOING STRAIGHT AND ALL OF A SUDDEN TURNED INTO A STRIP MALL WITHOUT INDICATOR, THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND SO DID I , BUT I STILL ENDED UP REAR ENDING THE VEHICLE IN FRONT. I THINK MY SPEED WAS AROUND 30 AT THE TIME OF IMPACT. I HIT MY CHIN TO THE STEERING WHEEL. GOT MULTIPLE CUTS INSIDE OF MY MOUTH. AND COUPLE OF THEM ON MY FACE WHICH REQUIRED STITCHES. MY AIR BAG DID NOT DEPLOY AND NEITHER THE SEATBELT PREVENTED IT, WHICH I THOUGHT WAS ODD. CHECKED WITH CADILLAC IF HEY WERE AWARE OF ANY PROBLEM WITH THE CAR. THEY DENIED THE EXISTENCE OF SUCH AN ISSUE. SO I WANT TO GET THE VEHICLE INVESTIGATED , SO THAT NOBODY ELSE SHOULD GET HURT THE WAY I DID; ALSO I HAVE ANOTHER CADILLAC AND NEED TO KNOW. WILL REALLY APPRECIATE IT. THANKS
Jun 06, 2017
STEERING,SUSPENSION,STRUCTURE
2 complaints
FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.
Nov 30, 2016
MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY TO MY LIKING AND I ACCEPTED THE CAR BACK. THAT IS NOT TRUE.
Nov 29, 2016
ELECTRICAL SYSTEM,STRUCTURE
2 complaints
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHORTED OUT. REPORTED TO DEALER AFTER RESEARCH, WHILE WAITING ON PART, THAT OTHER COMPLAINT FOUND ONLINE SIMILAR, NOTED TIED TO WATER FROM SUNROOF DRAIN, ASKED THEM TO CHECK IF MODULE WAS WET. NOTED HAD SUNROOF DRAIN REPLACED PRIOR ON THE RECALL.. DEALER NOTED NO CONNECTION. PICKED UP CAR AFTER NEW MODULE ON SAT.; PICKED UP GROCERIES ON TUES. AND FOUND CARPET WET IN BACK. FOUND 1" OF WATER IN SIDE STORAGE IN REAR ON PASSENGER SIDE UNDER CARPET AND 1" OF WATER IN SPARE TIRE AREA UNDER CARGO WITH REAR HATCH MODULE/MOTOR SITTING IN THE 1" OF WATER. THEN HATCH WOULD NOT WORK AGAIN- CALLED DEALER- SET TO TAKE CAR BACK AGAIN THIS SAT.. REQUESTED CADILLAC CARE AND DEALER TO CONTACT SAFETY DEPT. OF CADILLAC SINCE REAR HATCH SHOULD NEVER OPEN BY ITSELF WHILE DRIVING DOWN HIGHWAY, AND THEY INFORMED ME THEY HAVE NO WAY TO CONTACT ANYONE AT CADILLAC REGARDING SAFETY CONCERNS. *TR
Nov 11, 2015
I OPENED THE REAR LIFT GATE FROM INSIDE THE CAR . I HAD JUST PARKED CURBSIDE AT MY 13 YEAR OLD DAUGHTER'S SCHOOL , AS I DO EACH SCHOOL DAY MORNING TO DROP HER OFF . AS SHE LEANED IN THE BACK CARGO SPACE TO PULL OUT HER BACK PACK AND LUNCH BOX THE CARGODOOR STARTED TO CLOSE ON ITS OWN ON MY DAUGHTER . NEITHER OF US HAD PRESSED THE BUTTON . I WAS UNAWARE AT FIRST AS I WAS IN THE FRONT SEAT FACING FORWARD , I HEARD HER SCREAM AND WAS WATCHING IN HORROR AS SHE WAS BEING CRUSHED BY THE DOOR BETWEEN THE DOOR AND HER BAG AND THE CARGO COMPARTMENT . I DID NOT UNDERSTAND WHY THE DOOR DID NOT TREVERSEAND WAS UNSURE IN THAT SPLIT SECOND IF I PRESSED THE BUTTON WOULD IT REVERSE THE DOOR OR CRUSH HER FURTHER . I ALSO WAS UNAWARE IF I HAD ENOUGH TIME TO JUMP OUT OF THE CAR, RUN TO THE BACK . TO TRY TO PULL THE DOOR UP . THIS CAME CLOSE TO BEING A CATASTROPHE. IF MY DAUGHTER WAS SMALLER OR YOUNGER OR IN A DIFFERENT POSITION . SHE IS BRUISED AND I AM REALLY CONCERNED A CAR IS ON THEMARKET LIKE THIS . I SAW OTHER COMPLAINTS LIKE MINE ON LINE TODAY AFTER THIS HAPPENED . THE DEALERSHIP IS BEING LESS THAN HELPFUL NOT TO MENTION .MY CAR HAS LOCKED ME OUT TWICE WITH THE KEYLESS ENTRY AFTER THE CAR WAS UNLOCKED . IT RELOCKED . THE NAVIGATION AND BLUETOOTH TOSS ME REGULARLY . I THINK THIS CAR HAS A WIRING ISSUE ON TOP OF THE LACE OF SAFETY WITH THE BACK GATE. *TR
Apr 26, 2013
STEERING,SERVICE BRAKES
2 complaints
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.
Sep 10, 2015
SEVERE GRINDING OR SCRAPPING NOISE FROM FRONT PASSENGER SIDE WHEEL AREA WHEN TURNING AT LOW SPEEDS. PROBLEM IS ONLY PRESENT DURING COLD WEATHER. SEEMS TO DIMINISH AS VEHICLE IS USED BUT SOMETIMES REMAINS FOR LONG PERIODS. CAN BE HEARD BY BYSTANDERS AND VERY WELL INSIDE VEHICLE. HAVE HAD NO LUCK WITH DEALER .FIRST FEW TIMES SAID COULD NOT HEAR THEN NEXT TIME SAID UNSURE OF CAUSE. *TR
Nov 12, 2012
VEHICLE SPEED CONTROL,ENGINE
2 complaints
I WAS ENTERING THE FREEWAY DURING RUSH HOUR TRAFFIC, AND NEEDED TO CROSS 4 LANES OF TRAFFIC. I GOT TO THE SECOND LANE AND STARTED TO MOVE INTO THE THIRD LANE. WHEN I PRESSED ON THE ACCELERATOR, IT WAS AS IF I SLAMMED ON THE BRAKES. THE CAR HAD NO POWER AND WOULD NOT ACCELERATE FOR A FEW SECONDS. THE CAR BEHIND ME NEARLY REAR-ENDED ME BECAUSE THERE WAS NO WARNING, NO BRAKE LIGHTS, SINCE I WAS PRESSING ON THE ACCELERATOR, YET THE CAR BEHAVED AS IF I HAD HIT THE BRAKES. THIS IS THE 3RD NEAR MISS DUE TO THIS HAPPENING. I HAVE EXPERIENCED THIS OCCASIONALLY FOR THE PAST YEAR AND A HALF, BUT IT IS HAPPENING MORE FREQUENTLY NOW AND I FEAR AN ACCIDENT IS INEVITABLE. I HAVE TAKEN IT TO THE DEALER BUT, SINCE I COULDN'T MAKE IT HAPPEN ON DEMAND, THEY TOOK NO ACTION. THEY SAID THERE WERE NO DIAGNOSTIC CODES APPEARING. IN THAT CASE, I DON'T SEE WHAT DIFFERENCE IT MAKES IF I CAN REPRODUCE IT FOR A TECH OR NOT. IF THERE ARE NO CODES APPEARING THEN MY THOROUGH DESCRIPTION OF THE PROBLEM SHOULD BE SUFFICIENT BECAUSE THE TECH IS NOT GOING TO GET ANY FURTHER INFORMATION OTHER THAN EXPERIENCING THE LOSS OF ACCELERATION PROBLEM. THERE ARE OTHERS REPORTING THIS BEHAVIOR ON CADILLACFORUMS.COM, AND THERE WAS EVEN A RECALL FOR THE 2013 SRX FOR THIS BEHAVIOR. I FEAR FOR MY SAFETY SINCE I NEVER KNOW WHEN THIS IS GOING TO HAPPEN AS I TRY TO ACCELERATE, ESPECIALLY WHEN ENTERING ANOTHER LANE. SOMETIMES THE CAR BUCKS AND JERKS BACK AND FORTH A FEW TIMES, OTHER TIMES IT JUST ACTS LIKE I HIT THE BRAKES AND SLOWS DOWN, BUT EVENTUALLY IT ACCELERATES AND RETURNS TO NORMAL BEHAVIOR. VERY DISCONCERTING. *TR
Jan 12, 2015
I WAS ATTEMPTING TO GAIN SPEED WHEN ALL OF A SUDDEN MY VEHICLE LOST ACCELERATION AND THE ENGINE RPMS INCREASED AS IF MY VEHICLE WAS ACCELERATING. I TOOK IT TO THE DEALER AND MY TRANSFER CASE MODULE NEEDS TO BE REPLACED. *TR
Sep 10, 2014
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.
Nov 17, 2025
SUSPENSION,EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
Braking after hitting a pothole was a nightmare! No warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1.450.00 after having to pay for this part. Still haven’t been reimbursed. Also headlights are very dim and can’t see at night!! I’ve asked multiple mechanic shops and no one has an answer for me. So have to use my high beams or else I can’t see anything at night . Very unsafe and no one can help me resolve this issue.
Jun 10, 2025
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I had Baker Cadillac Dealership to perform the toe-link recall as well as a Multi-Point Vehicle Inspection on May 28, 2025. This is for a 2012 Cadillac SRX-3.6 Luxury Collection [VIN: [XXX]] that I was going to purchase for my [XXX] daughter pending the inspection results. Because Cadillac technicians performed the inspection and nothing major was flagged, I purchased the car for my daughter. That evening, I was driving the car to fill up with gas, and the brakes completely cut out! I talked to a friend who knows more about cars than I do, told me the brakes cutting out was likely a result of the recall repair needing to reset to the proper values. I didn't think too much of it after that until 5 days ago when I was on [XXX] driving at 70 mph, the brakes completely cut out again. The road was wet and they cut out as I was exiting off an interstate overpass onto a ramp which circles back toward the direction I was coming from that ultimately feeds onto the road underneath the exit. I fishtailed side to side the entire length of that ramp that has no barriers at a lethal speed which could’ve killed me! If my daughter would've been driving, the outcome would’ve likely been fatal! I contacted the dealership who performed the recall installation and the Multi Point Inspection and told them everything that happened. I wanted answers as to why this wasn't caught during inspection, what exactly caused that to happen twice in less than 10 days, and what needs to be fixed to prevent this from ever happening again. I paid Firestone to perform a comprehensive test on ABS and they could not replicate the issue, so they couldn't do anything to fix it as everything appeared to be fine. No system lights came on or anything. I have since learned that this is far from an isolated issue; in fact, this is quite a scary pattern with the 2012 SRX 3.6. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 10, 2025
AIR BAGS,SEAT BELTS,SEATS
1 complaint
A deer hit the driver side of my car. The air bag had a smell but did not deflate. The seatbelts kinda detached from the driver’s seat and both front seatbelts are locked very tight. This happened 1/3/25. About three months ago while driving, the driver seat went into the lowest level position. When I put it back where I could drive it, it did it again. I had to keep putting it in place till I got home. It hasn’t done that again yet. Please send me any recalls so I can get them fixed. Thank you
Jan 27, 2025
EXTERIOR LIGHTING,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
My Headlights are so dim, I have to drive with high beams. It is raining in my, short circuited the trunk, will not open and my bearings have to be replaced. Sounds like a truck. Ughhhh, IMy first and last american made car.
Jun 17, 2024
TIRES
1 complaint
I rec'd a litter dated 12/15/23 from Sentury Tire regarding a recall on these tires. I called them on 1/16/24 and was told to submit an online form and tire pics which I did. I was to hear back within 24-48 hours and did not. I called them again on 1/22/24 and after several mins, was told to submit another online form and tire pics which I did. I rec'd an email from them on 1/24/24 indicating they rec'd my form but need me to submit tire pics again. By 1/29/24 I still had not heard from Sentury Tire and called them again. My name and phone number was taken and I was told it would be escalated. Also on 1/29/24 I sent follow up emails on 2/1/24 and 2/5/24 requesting to be contacted. I rec'd an email response on 2/6/24 indicating one tire is part of the recall (1TB6JP15C1723) and one is not (1TB6JP15C1923). The other two tires only have 1TB6JP15C stamped on them-the last 4 digits are not on the last 2 tires. The 2/6/24 email to me also stated "I will have a representative contact you to assist you further and get your tire replaced." I have not been contacted since then and have sent follow up emails on 2/7/24 and 2/12/24. I have not received any email or phone contact at all.
Feb 20, 2024
SUSPENSION,POWER TRAIN
1 complaint
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.
Jul 07, 2023
STEERING,ELECTRICAL SYSTEM
1 complaint
the alternator keep going out! also power steering pump keep having leaks.
Dec 18, 2022
EXTERIOR LIGHTING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2012 Cadillac SRX. The contact stated she noticed that the headlight of the vehicle was lower than usual. The headlight was replaced. On a separate occasion, the contact had the vehicle diagnosed by a mechanic who stated that the body control module needed to be replaced. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure mileage was 100,000.
Aug 16, 2022
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
The headlights are so dim it’s a very bad safety issue. I’ve replaced them 3 times , still same problem. Everybody I have talked to has the same problem with theirs. Something has got to be done. I’m going to call the head of Cadillac if it doesn’t get resolved. My guesses keep blowing and it’s also wearing the tires out to quick
Jun 03, 2022
STEERING,EXTERIOR LIGHTING
1 complaint
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the headlights were very dim, making it difficult to see the roadway. The vehicle was taken to the dealer where it was diagnosed that the headlamps assembly needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while turning the steering wheel, there was a grinding noise coming from the steering wheel. The vehicle was not taken to the dealer nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.
Mar 23, 2022
LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2012 Cadillac SRX. The contact stated while driving approximately 40 MPH, the hood inadvertently flew open while driving. The contact drove safely off the highway and securely latched the hood. The contact stated while driving the vehicle to the residence, the hood flew open again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 118,300.
Mar 15, 2022
SUSPENSION,SERVICE BRAKES
1 complaint
So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn’t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn’t have happened because I got the brakes replaced earlier this year
Oct 17, 2021
SUSPENSION,POWER TRAIN,AIR BAGS
1 complaint
TL* THE CONTACT OWNED A 2012 CADILLAC SRX. THE CONTACT DAUGHTER WAS DRIVING 65 MPH HIGHWAY WHILE RAINING THE VEHICLE HYDROPLAIN WHICH CAUSED THE CONTACT DAUGHTER TO LOSE CONTROL OF THE VEHICLE. AND CRASHED INTO MEDIUM IN THE ROAD WHERE ANOTHER VEHICLE HIT THE CONTACT DAUGHTER VEHICLE IN THE REAR. THE CONTACT STATED NO FRONT AND REAR AIR BAGS DEPLOYED IN THE VEHICLE. NO MEDICAL ATTENTION AT THE SCENE OF THE FAILURE. THE CONTACTS DAUGHTER DID GO TO THE HOSPITAL TWO DAYS AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEN THE CONTACT INSURANCE HAD IT TOWED TO DIAGNOSED THE VEHICLE AS A TOTALED LOSS. NOW THE CONTACT JUST RECEIVE A RECALL NOTIFICATION FROM THE VEHICLE MANUFACTURER IN REFERENCE TO REAR SUSPENSION TOE ADJUSTER LINK BEING LOOSE AND NOW THE CONTACT FEEL THAT WAS THE CAUSED TO THE FAILURE OF THE VEHICLE AT THE TIME HIS DAUGHTER WAS DRIVING.THE FAILURE MILEAGE WAS 153,014.
Dec 15, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS CAUSED THE LIFTGATE MODULE TO INITIATE A PERPETUAL SIGNAL TO THE BATTERY CAUSING IT TO DIE. I ALSO HAD WATER AND FOGGING BUILT UP IN THE HEADLIGHT COVERS REDUCING THE LAMP OUTPUT. AFTER RESEARCHING THIS ISSUE, I FOUND THAT IT IS A VERY COMMON DESIGN FLAW THAT GM REFUSES TO ADMIT OR EVEN COVER REPAIRS BEYOND THE INITIAL MANUFACTURER'S WARRANTY. THIS IS VERY DISCONCERTING BECAUSE I'M SURE THE ISSUE WILL HAPPEN AGAIN WHEN THERE'S A RAIN DOWNPOUR, AND IT'S ONLY A MATTER OF TIME BEFORE THE WATER CORRODES THE LIFTGATE MODULE OR OTHER ELECTRONIC COMPONENTS. WATER AVOIDANCE IS NOT AN OPTION. I FEEL THAT GM SHOULD OWN THIS PROBLEM THEY CREATED AND PROVIDE A PERMANENT SOLUTION TO THE ISSUE.
Oct 03, 2020
EXTERIOR LIGHTING,SEATS
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADLIGHTS, THAT STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE WITH THE HEADLIGHTS. THE LETTER GAVE THE CONTACT INSTRUCTIONS ON HOW TO RECEIVE A REIMBURSEMENT FOR THE HEADLIGHTS IF THE VEHICLE WAS REPAIRED OUT OF POCKET. THE CONTACT THEN TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE HAD THE HEADLIGHTS REPAIRED. THE CONTACT ALSO HAD THE DRIVER'S SEAT REPAIRED OUT OF POCKET DUE TO THE SEAT MOVING BACK IN FORTH WHILE THE VEHICLE WAS IN MOTION. THE MANUFACTURER WAS THEN NOTIFIED OF THE REPAIR THAT WAS MADE TO HER HEADLIGHTS. THE MANUFACTURER THEN INFORMED HER THAT HER VEHICLE WAS NOT UNDER RECALL AND THAT SHE WAS NOT ENTITLED TO A REIMBURSEMENT. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS) WHICH SHE LINKED TO THE SEAT FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,878.
Sep 17, 2020
STEERING,WHEELS
1 complaint
REF: NHTSA CAMPAIGN #: 14V571000 - MY VIN DOES NOT COME UP AS AFFECTED BY THIS RECALL. HOWEVER, ON 2/10/2020, DRIVING 35 MPH ON TOWN STREETS, THE CAR WAS A LITTLE DIFFERENT TO CONTROL (ALMOST 'LIGHTER'). AFTER MY STOP, I RESTARTED THE CAR, TURNED A CORNER AND FOUND IT NEARLY IMPOSSIBLE TO STAY IN MY OWN LANE. EVEN AFTER SLOWING TO 20 MPH AND FIGHTING TO CONTROL THE CAR, IT FELT LIKE THE REAR OF MY CAR WAS DRAGGING ME IN TO THE RIGHT LANE AFTER PARKING, I NOTICED MY REAR PASSENGER SIDE TIRE WAS AT AN ANGLE OF ABOUT 30-45 DEGREES FROM THE REST OF THE CAR. I HAD THE CAR TOWED TO MY REPAIR GARAGE. THEY SHOWED US THE TOE NUT (JAM NUT?) UNDER THE REAR SUSPENSION , HAD APPROXIMATELY 1/2" BEFORE IT COULD CAME OFF COMPLETELY. BEFORE AGREEING TO THE REPAIRS WE CALLED THE LOCAL CADILLAC DEALERSHIP. THEY DID NOT ASK FOR A VIN, BUT INFORMED US THAT THE "RECALL HAD BEEN CLOSED" FOR THIS ITEM SO WE WERE ON OUR OWN FOR REPAIRS.
Jul 29, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN THE MAIL SAYING IT'S NOT A RECALL BUT DUE TO MOISTURE INSIDE THE HEADLIGHTS THEY NEED TO BE REPLACED AND THEY WILL REIMBURSE ME UP TO 800.00 FOR GETTING THEM FIXED. AND IT'S FOR 2010-2015 CADILLAC SRX. I'M ON DISABILITY AND I CAN'T AFFORD TO PAY FOR THEM AND WORRY ABOUT GETTING MY MONEY BACK. I CAN'T GO ANYWHERE AT NIGHT BECAUSE I ONLY HAVE BRIGHT LIGHTS AND I'VE HAD A FENDER BENDER 1TIME AND ALMOST HAD SEVERAL WRECKS BECAUSE THE OTHER CAR COULDN'T SEE ME. I'M IN DANGER EVERY TIME I HAVE TO GO SOMEWHERE AT NIGHT. WHY IS IT NOT A RECALL?AND HOW CAN I GET THEM FIXED.? I CAN'T GET ANYBODY TO HELP ME. THEY WOULDN'T FIX THEM EVEN WHEN IT WAS UNDER WARRANTY . I NEED HELP VERY BAD.
Apr 24, 2020
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE
Jun 24, 2019
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
TWICE AFTER RUNNING OVER BUMPS, IMMEDIATELY FOLLOWING THE BUMP, THE BRAKES NEED TO BE DEPRESSED ALL THE WAY TO THE FLOOR IN ORDER TO ENGAGE THE BRAKE. ALSO, ON OCCASION, CAR TAKES A FEW SECONDS TO ACCELERATE WHEN PRESSING THE ACCELERATOR.
May 14, 2019
SUSPENSION,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
HEADLIGHT DIM MODE IS AS IF THE HEADLIGHTS ARE NOT EVEN ON, IT IS DANGEROUS IF NOT IMPOSSIBLE TO DRIVE AT NIGHT AND ESPECIALLY DANGEROUS IN THE RAIN AT NIGHT.ALSO FRONT END SUSPENSION IN COLD WEATHER OR WHEN TURNING TO THE RIGHT CAUSES TIRE TO RUB ON THE FENDER WELL. IT HAS DONE THIS SINCE I DROVE IT OFF THE CAR LOT. AM AWARE OF SERVICE BULLETIN, BUT THERE IS NO FIX FOR THIS EITHER, AS THERE IS NO ADJUSTMENT FOR THE CAMBER. VERY DISAPPOINTED IN CADILLAC AND GMS OBVIOUS GREED INSTEAD OF ITS SAFETY CONCERNS. SAD! HOW MANY PEOPLE WILL DIE BEFORE THIS IS ADMITTED BY GM AND ACTUALLY ADDRESSED AND RESOLVED.
May 07, 2019
SUSPENSION,SEATS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED
Oct 02, 2018
SUSPENSION,WHEELS
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) IN 2014 BY THE PREVIOUS OWNER; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Sep 27, 2018
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO ACCELERATE. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V212000 (POWER TRAIN) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM), ALTHOUGH THE CONTACT'S FAILURES WERE SIMILAR. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WAS EXCLUDED FROM THE TWO RECALL CAMPAIGNS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Sep 26, 2018
SEATS
1 complaint
THE DRIVERS SEAT MOVES ON IT'S OWN IN PARK AND IN DRIVE. AT ONE POINT I HAD TO REMOVE MY SEATBELT AND SIT ON EDGE OF SEAT TO REACH THE PEDALS ON THE HIGHWAY IN HEAVY TRAFFIC.
Sep 11, 2018
SUSPENSION,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
LOWER FRONT DRIVERS BALL JOINT FAILED. CAUSING SERIOUS ACCIDENT AT HIGHWAY SPEED
May 12, 2018
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED NO WARRANTY DEFECT". HOW MANY SACRIFICIAL LAMBS BEFORE A RECALL? IT IS A MANUFACTURER DEFECT - WATER DRAINS INTO 2 COMPARTMENTS FROM SUNROOF INTO DRAINING COMPARTMENTS IN THE REAR OF CAR AT LIFT GATE, TRAPPING MOISTURE WHICH BURNS OUT AND CORRODES LIFT GATE AND BLUETOOTH MODULES. MY SUNROOF STILL WORKS, BUT NOT THE LIFT GATE OF BLUETOOTH. NOTHING IN MAINTENANCE MANUAL OTHER THAN IN "FEATURES" TO CLEAN SUNROOF. OR IT MAY NOT WORK. NOTHING FOR MAINTENANCE OF BLUETOOTH PROBLEMS OR LIFT GATE SAFETY ISSUES!
Dec 05, 2017
EXTERIOR LIGHTING,BACK OVER PREVENTION
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE REVERSING AT 3 MPH IN THE RAIN, THE CONTACT NOTICED THAT THE BACKUP CAMERA DISPLAY FAILED AND THE TAIL LIGHTS FLICKERED AND BLINKED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS OR CAMPAIGNS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Jun 22, 2017
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
2012 CADILLAC SRX HID HEADLIGHTS HAVE SEEMED TO BURN OUT WITH NO FIRTHER ISSUES. ON HIGH BEAM THE LIGHTS ARE FINE BUT ON REGULAR BEAM AT NIGHT I CANNOT SEE AHEAD OF ME RECENTLY AND IT IS A MAJOR SAFETY ISSUE AND CADILLAC SOMESNT SEEM TO BELIEVE THIS IS A DEFECT ISSUE BUT SOMETHING THAT HAPPENS. HOWEVER IT IS MY UNDERSTANDING AFTER SPEAKING WITH OTHER CERTIFIED MECHANICS THAT HID'S DO NOT JUST BURN OUT SO THERE HAS TO BE OTHER ISSUES THAT MAY NEED TO BE ADDRESSED BY THE MAKER. ALSO AT INTERIMS AFTER I TRY TO ACCELERATE, THE VEHICLE WILL STALL WHICH CAUSES ME TO HAVE TO REMOVE MY FOOT FROM THE GAS AND TRY AGAIN. AFTER BRINGING THIS TO THE DEALERS ATTENTION I WAS TOLD IT WAS BECAUSE OF THE COMPUTER TRYING TO KEEP UP AND THIS IS WHAT MAY CREATE THIS ISSUE WHICH IS DEFINITELY POTENTIALLY LIFE THREATENING AND DEFINITELY NEEDS TO BE ADDRESSED
Apr 07, 2017
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NEEDED TO BE REPLACED AND THAT I MAY WANT TO REPLACE THE LIGHT ASSEMBLY BECAUSE MOISTURE IN THE LIGHT ASSEMBLY IS A KNOWN ISSUE AND THE LIGHT COULD FAIL AGAIN IF THE ASSEMBLY ISN'T REPLACED. I ASKED IF THE PROBLEM WAS A KNOW ISSUE; THE SERVICE MANAGER SAY IT HAPPENS EVERY SO OFTEN. I TOLD HER TO ORDER THE LIGHT ASSEMBLY. WHEN I GOT HOME I GOOGLED THE PROBLEM. IT APPEARS THIS IS A KNOWN PROBLEM ON THE SRX THAT GOES BACK TO 2010 SRXS. I BELIEVE THIS IS A SAFETY ISSUE DUE THE POSSIBILITY OF LOSING BOTH HEADS IN AN INOPPORTUNE TIME AND CADILLAC SHOULD ADDRESS THE ISSUE IMMEDIATELY. 95 PROBLEMS REPORTED; NO DEATHS YET.
Feb 28, 2017
TIRES,EQUIPMENT
1 complaint
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
Nov 29, 2016
ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER
1 complaint
WHEN IT RAINS THE CLOSED SUNROOF DRAINS INTO BOTH FLOOR BOARDS OF THE CAR, AND INTO THE BACK HATCH FLOORBOARD WHETHER DRIVING OR STATIONARY. SOAKING MY FEET WHILE DRIVING. THIS HAS ALSO CAUSED THE ELECTRICAL SYSTEM THAT CONTROLS THE LIFTGATE TO GO OUT AND IT WILL NOT OPEN EVEN MANUALLY. IT SATURATES THE FLOOR AND IS CAUSING MOLD TO GROW UNDERNEATH THE CARPET WHICH I WOULD THINK IS A HEALTH RISK ESPECIALLY FOR OWNERS LIKE ME WHO HAVE A CHILD WITH ASTHMA. THIS HAPPENS EVERY TIME IT RAINS OR I WASH MY CAR. IT HAS BEEN A PROBLEM FOR ALMOST A YEAR.
Sep 27, 2016
INTERIOR LIGHTING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. WHILE AT A COMPLETE STOP, THE VEHICLE SHOOK. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Mar 01, 2016
SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 55 MPH OVER A POTHOLE, THE VEHICLE SWAYED FROM THE LEFT TO THE RIGHT AND THE ANTILOCK BRAKE AND ELECTRONIC STABILITY CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STABILITY CONTROL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000. UPDATED 8/10/15*CN UPDATED 10/17/2017*CN
May 28, 2015
POWER TRAIN,SERVICE BRAKES
1 complaint
VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN THE GROUP WAS ABLE TO CATCH IT AND JUMPED IN THE DRIVER'S DOOR AND APPLIED THE BRAKE. SERVICE DEPT REPORTS THEY CAN FIND NOTHING WRONG. I'M GRATEFUL WE WERE ABLE TO CATCH IT OTHERWISE, SOMEONE COULD HAVE BEEN INJURED WHILE UNLOADING THE REAR OR IT COULD HAVE ROLLED AWAY AND CRASHED WHILE WE WERE IN THE HOUSE. *TR
Jan 15, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
WHEN BREAKING HAVE A VERY UNUSUAL SMELL COMING FROM THE BREAK. VEHICLE HAS A 2 TO 4 SECOND DELAY WHEN APPLYING THE GAS. THE HATCH BACK WILL OPEN BY ITS SELF AND SOMETIMES CLOSE BY IT SELF. *TR
Jul 11, 2014
POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT ONCE THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE HESITATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/11/14*CN
Jul 01, 2014
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING A 3-4 SECOND DELAY IN ACCELERATION. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 44,000.
May 02, 2014
FUEL/PROPULSION SYSTEM
1 complaint
LATE IN THE FIRST YEAR AFTER WE PURCHASED THE CAR WE NOTICED FROM THE BACK HOW LOW THE FUEL TANK EXTENDED TOWARD THE GROUND. WE DIDN'T THINK MUCH OF THIS UNTIL THIS YEAR WE NOTICED A DENT ON THE TANK. I CHECKED THE NEW SRXS AT THE DEALER AND FOUND THE NEWER MODELS HAD MUCH MORE GROUND CLEARANCE ON THE TANK. WE THOUGHT THERE MUST HAVE BEEN SOME PROBLEMS AND THEY HAD CHANGED THE TANK CLEARANCE TO CORRECT THIS. I HAVE NOT YET CONTACTED THE DEALER TO SEE IF A CORRECTION CAN BE MADE ON MY CAR. THIS APPEARS TO BE A POSSIBLE CAUSE FOR A FIRE WITH THE TANK IF YOU BACKED OVER A HIGH CURB WITH THE TANK EXTENDING PAST THE BACK WHEELS TOWARD THE REAR BUMPER. *TR
Jan 19, 2014
STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I WAS PULLING IN TO A PARKING SPACE AT A LOCAL MALL. AS I TURNED MY WHEEL MY VEHICLE TOOK OFF AND I LOST ALL CONTROL. THE BRAKES WERE APPLIED AND THE CAR WOULDN'T STOP. WITHIN A FEW SECONDS MY VEHICLE HIT 3 OTHER PARKED VEHICLES PUSHING ONE IN TO ANOTHER. I BELIEVE I HAD THEN EXPERIENCED SUDDEN ACCELERATION. THREE VEHICLES WERE TOWED AWAY INCLUDING MINE. NO TICKETS WERE ISSUED. *TR
Oct 05, 2013
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
THE VEHICLE SUDDENLY ACCELERATED WHILE SLOWING THE VEHICLE WHILE STILL IN DRIVE AND WHILE PULLING THE VEHICLE INTO A CURB PARKING. THE ACCELERATION COULD NOT BE STOPPED USING BRAKES AND STRUCK A PARKED CAR IN FRONT OF THE CADILLAC. *TR
Jul 23, 2013
WHEELS
1 complaint
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO STEERING PROBLEMS AND LUG NUTS FAILURE. *SMD THE CONSUMER STATED HIS WIFE COMPLAINED ABOUT A NOISE COMING FROM THE RIGHT FRONT WHEEL AND FELT THE CAR WAS NOT PERFORMING CORRECTLY. THE CONSUMER STATED HE TOOK THE LUG COVER OFF AND THREE LUG NUTS FELL TO THE GROUND AND THE 4TH LUG NUT WAS LOOSE TO THE POINT THAT HE WAS ABLE TO UNSCREW IT BY HAND. THE TWO LUG NUTS THAT HELD THE WHEEL WERE ON, BUT NOT SNUG. HE THEN CHECKED ALL THE LUG NUTS ON THE OTHER WHEELS AND FOUND MOST OF THEM LOOSE AND NONE WERE TIGHT. HE THEN USED HIS FOUR-WAY LUG WRENCH TO SECURE ALL THE WHEEL. GM'S SOLUTION WAS TO SIMPLY ROTATE THE TIRES AND BASICALLY USE THE PROPER TORQUE TO APPLY THE LUG NUTS.
Jun 26, 2013
STRUCTURE,VISIBILITY/WIPER
1 complaint
WIDE A- PILLARS RESTRICT FORWARD VISIBILITY. I HAVE HAD NEAR ACCIDENTS BY PULLING OUT IN FRONT OF VEHICLE WHICH WAS BLOCKED FROM VIEW BY A-PILLAR. *TR
May 13, 2013
STEERING,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHEN SHE EXITED THE VEHICLE, SHE LOCKED THE DOORS WITH THE RKE AND WENT INSIDE THE HOUSE. APPROXIMATELY 20-30 MINUTES LATER SHE WALKED BACK OUTSIDE TO FIND HER VEHICLE IN HER NEIGHBOR'S YARD ACROSS THE STREET FACING THE OTHER DIRECTION. IT WAS THEN DISCOVERED, THE VEHICLE WAS STILL IN DRIVE AND WAS LOCKED. THE CONTACT ALSO STATED THE POWER STEERING LOCK, WHICH ALSO CAUSED THE ACCIDENT. THE RKE ALLOWED THE CONTACT TO GET OUT OF THE VEHICLE AND LOCK IT, WITHOUT BEING IN PARK.
Jun 13, 2012
EQUIPMENT
1 complaint
PURCHASED VEHICLE WITH NAVIGATION OPTION. UPON FIRST USE, VOICE DIRECTIONS WERE TERRIBLY WRONG. DEALER ORDERED NEW NAVIGATION DISK FROM CADILLAC - BUT PROBLEM REMAINED. ISSUE HAS NOT BEEN RESOLVED AFTER THREE MONTHS. CADILLAC REGIONAL MANAGER SAID PROBLEM WILL NOT BE FIXED UNTIL 2014 MODEL YEAR. HIGH POTENTIAL EXISTS FOR FATAL ACCIDENT IF DRIVER IS DIRECTED TO MAKE A WRONG TURN INTO ONE-WAY STREET. HANDHELD GPS UNITS ARE VERY ACCURATE; GM ENGINEERS MUST BE DIRECTED TO MAKE A FIX ASAP. DEALER TESTED OTHER 2012 CADILLAC SRX'S AND SAME PROBLEM OCCURS. THIS IS A POTENTIAL DISASTER IN THE MAKING. *TT
May 21, 2012
BACK OVER PREVENTION
1 complaint
WHEN I PUT THE SRX INTO REVERSE THE BACK UP CAMERA DOES NOT COME ON FOR 3 TO 4 SECONDS. I AM BACKING BLIND DURING THAT PERIOD. CADILLAC TOLD ME THAT IS JUST THE WAY IT IS. SOMEDAY SOMEONE IS GOING TO RUN OVER A CHILD WHILE BACKING UP, BECAUSE THEY DIDN'T SEE THE CHILD ON THE SCREEN. THIS IS A GLARING SAFETY DEFECT. *TR
Feb 25, 2012
Frequently Asked Questions
How many problems does the 2012 CADILLAC SRX have?
The 2012 CADILLAC SRX currently has 412 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2012 CADILLAC SRX?
The most common problems reported for the 2012 CADILLAC SRX are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2012 CADILLAC SRX problem data come from?
All problem and complaint data for the 2012 CADILLAC SRX comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - CADILLAC SRX
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1999 Problems
1998 Problems
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1995 Problems
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1992 Problems
1991 Problems
1990 Problems
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