How many problems does the 2017 CHRYSLER Pacifica have?

The 2017 CHRYSLER Pacifica currently has 1402 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2017 CHRYSLER Pacifica?

The most common problems reported for the 2017 CHRYSLER Pacifica are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2017 CHRYSLER Pacifica problem data come from?

All problem and complaint data for the 2017 CHRYSLER Pacifica comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2017 CHRYSLER Pacifica Problems

ENGINE

207 complaints

I do all routine maintenance on my car and do my standard oil changes on time. I only have 80K miles on my car and may now have a head gasket issue. I have seen many online posts that there are many users that have experienced this issue and some looking to possibly do a class action law suit. Has this issue been looked into as a potential recall? When speaking with the dealership I advised that my check engine light had come on and I took it to my local repair shop and the code indicated it was either a coil or spark plug that needed to be replaced. My repair shop checked and it was the spark plug that needed replacing. The car was fine for 2 weeks then the engine light came on again. When speaking with the dealership they said that yes the code will usually first present as a coil or spark plug and the engine light stops blinking since it assigned a code. So that is why my engine light went off but now came back on. I am not sure why this should not be addressed by the manufacturer if so many people are having this issue with a head gasket issue with such low mileage. This repair is going to cost 1k-4k to fix which is ridiculous in an engine that is maintained and has only 80K miles.

Sep 02, 2025

Blown head gasket

Aug 12, 2025

The check engine would blink and the engine would shutter for a few minutes when the van would start. It would drive around normal. A few days later the van would not start at all. We checked both batteries and they were not the issue. We then towed the van to a Chrysler dealer who checked the starter and alternator, those were both good. They stated the engine was seized and quoted $15,000 for a new motor.. the van has 120,000 miles on it. The van is worth less than the quote we received.

Aug 08, 2025

I noticed when I am driving the van would lose power and or the the transmission would shift very hard and stall the car engine would then take off very fast or slow. I reported the car to the dealership that I purchased the car from and to the customer service at the Chrysler Pacifica Corporation no one will help me I told them that the car was very dangerous while driving.

Aug 07, 2025

The coolant leaked into the engine and blown the headgasket. This has been confirmed by Pepboys who work on my car. It has not been inspected by manufacturer or others. It started by causing the ignition coil to fail and the engine would start rough and check engine light would come on. started around 5/1/2025

May 20, 2025

+ 202 more complaints for this component

POWER TRAIN

201 complaints

This van has a factory defect of the engine. These engines have known issues with blowing head gaskets and Chrysler doesn't seem to care. There are hundreds and hundreds of reports of this issue and these are just the people online talking about it. I am sure there are thousands more. https://www.pacificaforums.com/threads/2017-pacifica-engine-failure-owners-list.52928/page-19?post_id723158&nested_view1#post-723158

Nov 21, 2025

The transmission in our 2017 Chrysler Pacifica has had issues with slipping, or not engaging as well as violent, hard gear shifts for at least the last 40K miles. We have taken it to the dealership several times, but the dealership said they drove the van and could not replicate the issues. It is important to note that the issues are intermittent and there is no obvious reason why it happens sometimes and not others. There have been countless instances where the van starts rolling forward from a stop and effectively slips into a neutral position before hard shifting back into gear and moving forward. Sometimes when pressing the accelerator at a dead stop the engine revs up before the transmission engages and starts to move forward. Both of these issues create serious risk of being in the middle of an intersection when this happens as the slipping is most often when attempting to accelerate from a dead stop. The hard shifts are very abrupt and startling when they occur. There does not seem to be a certain speed or gear that is more or less likely to trigger the violent shifts but they are occurring more and more often as time goes by. There have been a handful of instances where the transmission shifted gears and initiated a shudder that went away upon the next upshift in gears.

Oct 14, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while turning to the left or the right, the vehicle hesitated while accelerating, causing the vehicle to unexpectedly decelerate. The contact stated that the failure had occurred on several occasions while turning into a busy intersection. The contact was concerned that the failure might cause a crash. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not yet contacted. The failure mileage was 40,000.

Sep 15, 2025

I took my vehicle to the Chrysler dealership to have it check out because I noticed a hard shift when taking off when accelerating in first gear but they told me they couldn’t duplicate the issues because their wasn’t a check engine light on I’ve explained to them what I was feeling so they had me drive the vehicle with one of their technician and he seen exactly what I was talking about but they did nothing they told me when the check engine light come on in there a code they can read then they can see about fixing it this was back in 2020 and 2021 now the vehicle is starting to feel like it slipping worse in first gear and it has this suction noise in when is does shift hard it throws you and the passengers forward and the van only has 42,000 miles on it

Sep 09, 2025

Transmission will have a very severe jerk when starting out, usually at low speeds, causing the driver to temporarily lose control and distract them from driving. This appears to be a very common issue on the recent model Pacifica that uses the ZF transmission. There is a serious disagreement about the servicing interval of the oil in the transmissions. Chrysler states that it is a "Lifetime" oil and does not require changing. The transmission manufacturer ZF, states on their website that it must be changed at 100,000 Km. Some Chrysler dealers say it needs periodic changing, while others say it never needs changing. The impact of this is that a significant number of transmissions are failing. When these are in warranty, they are replaced by the dealer, but those out of warranty result in a major expense to the owners, even though the owners are following the auto manufacturer's recommendations. Owners need clarification of this, and if the servicing recommendations for the ZF transmissions are in error and result in a transmission failure, the auto manufacturer should bear some responsibility. A quick scan of the Chrysler Pacifica online groups will show numerous cases such as this,

Aug 25, 2025

+ 196 more complaints for this component

STEERING

115 complaints

The power steering went out without warning. Turned the vehicle on after getting gas and the could not turn when pulling out, then the light for the power steering came on. Checked 2 of the power steering fuse and found that one was a little unseated. Pushed that in and eas able to drive home. Tried to drive the vehicle the next day and the power steering went out while driving. Was able to make it home, but with great difficulty parked at an angle. When trying to move the vehicle to a more appropriate spot the steering wheel was wiggling itself. The power steering warning light is on again. A mechanic has not looked at it yet. We can not afford that but need the vehicle fixed, so plan to attempt to resolve the problem ourselves.

Dec 14, 2025

My steering has become sticky. It started slowly but has become very dangerous. I can no longer drive it safely. I have to jiggle the wheel to pull it out of a lock up during long turn in which causes the rear tires to sway. It recently started to do it while even going straight . Took it dealership but they say they can not duplicate the problem. I have talk to other Pacifica owners with the same common problem. They told me to report it. I think the dealership is waiting for me to crash my Pacifica. Thank you.

Dec 04, 2025

About once a week while driving, the steering seems to catch or lock up for a moment. This usually happens when the steering wheel is just slightly off center by 15 or 20 degrees and more often to the left side. You can force to turn through it however it maturely free up and cause you to oversteer and weave on the roadway. It is serious enough that my wife refuses to drive the car. I noticed that there was an alert for steering problems for my type of car but when I entered my VIN number it isn’t included. Why not?? It is exhibiting the exact same symptoms as those that many others have reported. Does there need to be a fatal crash before something done about this critical issue?? VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 02, 2025

Steering sticks occasionally at 1 and 11 position while traveling at highway speed.

Nov 27, 2025

We are experiencing steering wheel locking on right or left gradual turns. The steering wheel locks and it has to be jerked back into a straight position. We've experienced this for over a year now. We understand it may be a chronic problem.

Nov 19, 2025

+ 110 more complaints for this component

UNKNOWN OR OTHER

95 complaints

Exhaust (and therefore carbon monoxide) is pumping into my vehicle whenever the cabin air intake is set to pull in out side air (the windshield defogger only works by pulling in outside air). This poses a serious safety concern, as it leaves us with two options: A lose the ability to see out of the windshield by choosing not to run the windshield fan) or B give myself and my children carbon monoxide poisoning. This is a known issue that Chrysler refuses to address because there is no pressure on them to do so, despite the imminent threat to human health and safety.

Dec 05, 2025

The internal bearings on the passenger-side sliding door failed. The failure caused the sliding door to come off its tracks, shatter the rear window, and damage surrounding body paint. The vehicle was parked on level ground when the incident occurred. There was no collision or external damage prior to the event. The owner’s manual contains no scheduled maintenance procedure related to the sliding door bearings, hinges, or tracks. This failure appears to be a design or material defect, as multiple other Chrysler Pacifica owners have reported similar sliding door malfunctions. Estimated repair cost is over $3,000. Chrysler customer service was notified. This failure poses a serious safety risk — the door can detach, potentially injuring passengers or bystanders. Please investigate this issue for potential recall or safety campaign.

Nov 13, 2025

While driving, the vehicle suddenly shut down completely. All systems lost power: No lights Steering wheel locked/stuck Hazard lights were non-functional After approximately 2 minutes, the vehicle was able to restart, but an error message appeared: "ECU needs service" I then drove for about 2 minutes and parked. After stopping the engine and waiting for about 5 minutes, I restarted the vehicle. On restart, there were no error messages and the vehicle operated normally.

Oct 02, 2025

Pacifica has been at Hillsborough Chrysler Dodge Jeep Ram for recall repair since April 28, 2025. We have called an emailed Chrylser/Stellantis and the Dealership repeatedly and have only been told they are working on it. This is long past a "reasonable" time for this repair.

Jun 21, 2025

Hard shifts when accelerating. Constantly having issues where if I press on gas the vehicle hesitates and RPM jumps and jerks my children and I very bad.The vehicle Constantly stalls out to were we can be killed one day! I would like this reported due to the scary situation i have been having on the road with accelerating the vehicle and the car starts smelling like it's going to catch fire one day! I keep smelling oil burning and no one acts like they know about the thousands of recalls about the transmission failure that is not covered for my vin. This is a waste of money to be investigating my vehicle issue. This vehicle was poorly made to kill someone. No check engine lights have ever been displayed since I bought this vehicle

Mar 28, 2025

+ 90 more complaints for this component

ELECTRICAL SYSTEM

82 complaints

I have been driving, usually at lower speeds and the entire electrical system shuts down. This has left me and my children in the middle of a busy road without brake lights. It has happened multiple times. The battery will be dead and charge multiple times, but then I end up having the electrical failure. It is terrifying. I had the battery checked and it is not the issue. I have not contacted the dealership, but plan on it tomorrow.

Nov 11, 2025

My 2017 Chrysler Pacifica is shutting off while driving need to be repaired

Oct 04, 2025

My 2017 Chrysler Pacifica shuts down while in driving

Oct 04, 2025

My car keeps draining my battery. Just bought brand new batteries from Less Schwab and they are both failed! The auto shop did a draw test and says the car isn't drawing power. But it's drawing power somewhere. I found 2 videos saying there's issues with the sliding door wiring corroding? Still working snd causing issues. So I'm going to test it out myself. Super frustrating. Had to buy new batteries as soon as I bought from the dealership last year and now those batteries are dead!

Oct 02, 2025

I own a 2017 Chrysler Pacifica Hybrid that is currently under active recall and within the 8-year federal hybrid warranty. My vehicle is covered under Recall 20V334 (W46). The high-voltage (HV) battery has failed, rendering the vehicle undriveable. The dealership confirmed the battery needs to be replaced and opened a warranty claim, but they do not have parts available. Despite this, Chrysler has refused to provide me with a rental or loaner vehicle while the car is awaiting repair — citing that my vehicle is “not a 2019 or newer.” I was also denied escalation to a supervisor by Chrysler’s customer care team, even after I requested further review. This leaves me and my family without safe, reliable transportation. Chrysler’s refusal to provide a rental violates the intent of the recall process, which is to protect drivers and passengers from unsafe conditions. The car cannot be driven, and there is no known repair date. I am requesting that NHTSA investigate Chrysler’s refusal to support owners affected by this recall — especially those with vehicles built before 2019 who are still within the hybrid warranty period. I am concerned that Chrysler is selectively denying recall support to 2017 and 2018 model years despite the recall applying to 2017–2020 Pacifica Hybrids.

Jun 25, 2025

+ 77 more complaints for this component

POWER TRAIN,ENGINE

58 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at a slow speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. Additionally, the steering wheel seized. The message “No Letter D” or “P for Park”, was displayed and flashing on the instrument panel. The contact was able to coast to the side of the road. After several minutes, the contact was able to restart the vehicle to continue driving. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 128,000.

Sep 24, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while his wife was attempting to park the vehicle with the brake pedal depressed, the engine unexpectedly began to rev. The vehicle then accelerated inadvertently, resulting in a collision with a pole in front of the parking space. There was no damage to the pole. The air bags did not deploy. The vehicle was towed to a collision center, and the insurance company declared it a total loss. No police report was filed. No injuries were sustained. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was 76,000. The VIN was not available.

Aug 26, 2025

Crash: 1

Engine lost power and shut down and would not restart. Engine has had continued issues for close to a year.

Jul 07, 2025

We are the original owners of this vehicle, which has been consistently and properly maintained. Recently, the vehicle stalled unexpectedly in the middle of the highway and would not restart, creating a significant safety hazard. The check engine light illuminated, and the vehicle could not be shifted into neutral, preventing it from being safely moved out of traffic. After the vehicle was towed to the dealership, we were informed that the starter had failed due to coolant leakage from a compromised head gasket. This coolant intrusion damaged the starter, rendering it inoperable. The dealership advised that while the starter could be replaced, it would likely fail again unless the underlying head gasket issue is addressed. We have since learned that this is a known and recurring issue with certain Chrysler models. Unfortunately, Chrysler has not issued a recall, nor have they provided vehicle owners with any formal notification or long-term solution to this potentially dangerous defect.

Apr 21, 2025

-Stalled while driving -Loud clanking upon start -No diagnostic info was accessible -Replaced Cadillac converter, was glowing red -Once replaced still hot, 10,000-20,000 degrees -

Apr 21, 2025

+ 53 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

37 complaints

The vehicle presents almost all warning lights then acts very radically . The engine will stall, won’t go in gear . It will happen while vehicle is in motion. Super dangerous. I’ve had it to the dealer 3 times . They can’t seem to find a fix

Oct 08, 2024

Continue issue with stop/start system failure that drains batteries to the point of total power loss, even at high rate of speed. An audible ticking sound, engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power. Start/stop system has been investigated by dealership multiple times. Power loss and engine misfire were reported as the result of the start/stop system failure. However it has been a reoccurring problem with continued worsening symptoms. The safety of myself, my passengers and other travelers is at risk due to the unexpected bucking, surging, hesitation and power loss that occurs during traveling. Problem has not been reproduced at service center as it has been “solved” by replacing batteries and not investing further. Vehicle has been inspected by qualified mechanics. Warning lamps have recently alerted but the problem of engine bucking, power loss, surging, hesitancy have preceded the warning lamp. It has been at least 8 months of engine concerns and 2 years of power concerns that were reported to dealership and only 1 month of the warning light indicating a problem.

Sep 28, 2023

Check engine light continues to come on and it gives the code “3rd cylinder misfire” even after multiple attempts to correct the problem. Has been determined there may be a crack in the engine block. Car only has 94,000 miles on it so this is too young for it to be happening. The engine runs rough continuously and I am afraid for the safety of myself and my 4 children that ride along with me daily.

Aug 25, 2023

The van stalls and completely turns off while coming to a stop, while stopped, and while accelerating from a stopped position. I have to wait a few seconds, then push the brake and the ignition switch to restart the van. The van acts as if it's been parked. This has happened 6 times in the last four days.

Aug 11, 2023

As soon as I stopped at a light, the entire car shut off on its own. No lights, no engine. It took about 45 seconds for lights to come back on. I was able to restart the car. When restarted, the electronic throttle indicator light was on and the car was jerky to drive. I cut the car back off and on and it drove normally. The engine has cut off 3 other times stopped at red lights, but those times, the lights stayed on. I was able to immediately turn the engine back on. I believe there is a major electrical issue happening. I have taken the car to a dealership and an independent mechanic. No one can find out what is wrong because they couldn’t mimic the problem.

Aug 10, 2023

+ 32 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

36 complaints

It loses power alot especially uphill. It smells like burnt oil all the time. Smokes out exhaust. Hesitates anytime you put the gas down. And then clunks around sometimes too

Dec 17, 2025

The van have issues with a head gasket, Chrysler is aware yet the dealers keep selling the van with this known problems, I reached out to Chrysler and they said they cannot help. I had the van less than a year and I had the van serviced multiple times. Im attaching this link to show you guys that there ia a lot of people having the same problem, everything starts with the smell of the coolant then the misfire PO201, po301, then after taking it it was po305 and po205, https://youtu.be/sUfTxNBkRLU?si=JoLL29t6YbHZIiVg they speak on the video how they replaced the apparently bad part then the codes come back. I had this vehicle less than a year and I had so many issues, in my search I found this happening to multiple pacifica owners. vehicle starts misfiring creating a real possibility of having an accident as the car speed had to be reduced, specially if we are on the highway.

Oct 19, 2025

Engine ticking,blind spot not working

Aug 30, 2025

The incident first occurred in our 2017 Chrysler Pacifica while my wife was driving our Kindergartener to school. The vehicle stalled in high flow traffic almost causing her to get rear ended. Dash said to shift to park and turn van off. Was unable to get it restarted and had traffic blocked in the left lane for almost an hour waiting on a tow truck. Took it to the dealership and they told her it was a bad battery. Paid almost $400 to replace the battery, and today (11/16/2024) it just did it again while pulling into a gas station, still halfway in the road. Van said “shift to park to start engine.” Shifted and engine shut off but was able to restart it this time. Was unable to move shifter dial and sudden loss of power almost caused 2 wrecks so far within 2 months of each incident. Each time we were told there’s nothing wrong and that the recall that was causing this issue was already fixed. This needs to get dealt with before someone gets seriously injured.

Nov 16, 2024

I purchased my 2017 in 2023. Within a few months, problems began. When we brought the van back to the Chrysler dealer to have it checked with their OBD2 code reader, multiple codes pulled up… First thing “needing” to be replaced was the hood sensor because the display said the hood was open (even though I was simply stopped at a red light). The auto start/stop light was also coming on and staying on. The dealer said that would go away after replacing the sensor. That repair was done (I believe) in April of 2024 at the Chrysler dealer (and the auto start/stop light came back on a week later, both batteries testing fine independently of one another). Next thing “needing” to be replaced was the accelerator pedal module because my van would start shaking, not accelerate, and go into (what I now know is) limp mode with all warning lights displaying on almost every right hand turn. This absolutely puts my safety and the safety of my four children at risk when it suddenly decides to not accelerate!! That repair was done in June 2024 at the Chrysler dealer. Next thing to happen is the check engine light illuminating. We checked the coolant and it was almost empty! This should NOT be happening! We filled with coolant, but have to do this every few days now. The check engine light has come back on and is still producing many codes, the worst of which is p0303. This code has pulled up every single time we’ve had the van scanned at the dealer. The dealer has had my vehicle on MULTIPLE occasions for MULTIPLE days each time and NEVER ONCE told me the severity of this problem. Their words: We just go down the list, starting at the top. P0303 was not at the top, and now I have to pay the price for their incompetency! My van would not start and had to be towed to the dealer yesterday, 7.17.2024. I’m waiting to hear from them, but I can guarantee this is a head gasket/engine failure issue. Who can afford to just replace an engine?! This is infuriating and beyond frustrating!!

Jul 18, 2024

+ 31 more complaints for this component

STRUCTURE

32 complaints

Sliding doors open when you open either front door.

Apr 09, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that upon attempting to open the rear passenger’s side sliding door, the door fell off the track. The door ajar warning light was illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 177,000.

Jan 21, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were exiting the passenger’s side of the vehicle, the passenger’s side sliding door came off track. The sliding door collapsed and was hanging. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 130,000.

Jul 17, 2024

The auto opening passenger side door was only opening half way and stopping. Aware that there might be a component that prevented proper function we stopped the door by using electric eye and opened the door manually. This worked fine. We were traveling when this issue started. When we returned home I was unloading the van. It opened half way and started to close. I stood in the door to get it to stop closing. When it stopped I took the handle so I could close the Door this action triggered the motor. The door finished opening and fell off. I caught it. I was by myself and had no children with me. I had groceries near by that I used to prop the door. I was then able to assess the situation. There are two small rollers that run under the back window. They are hooked to a hing that folds and unfolds when door opens and closes. When the door malfunctioned the door fell out of the back window track and fell toward me. I am a strong adult and was able to catch the door. It twisted off the bottom too. After trying to get the door back on the body of the car I gave up and called an auto body shop. They were unable to come out at that time the temp was -8 degrees. I looked at the working door on the drivers side. I was able to get the rollers back in the track enough to get the car into the shed. I packed the door with towels and rugs to keep it on the car. The next day the auto body shop staff came out. It took two men to get the rollers back into the track. If they would not have been able to get it on the track I would have had to have it Towed into the dealership. 20 miles away. I am glad I was at home. I am glad I did not have children in the car. I am glad I was able to catch the door. The next morning body shop staff closed the double latched door and push it into the latches without triggering the motor that opened and shut the door. I drove it to the shop, they ran diagnostics. The top and middle roller hinges were broken.

Jan 23, 2024

Was at my house and opened my door like normal. Door fell off the rear hinge and stayed connected on the front, but with the door now open. The van won't drive because the parking brake will just keep turning on.

Mar 09, 2023

+ 27 more complaints for this component

SERVICE BRAKES

30 complaints

Brake booster and vacuum failing due to cracked diaphragm

Dec 02, 2025

Brake pedal loses assist, vehicle continues rolling while pedal fully depressed. Known issue in newer Pacifica models but 2017 excluded despite same symptoms and parts.

Jul 26, 2025

On November the 17th of 2024 this problem occurred for the third time in the past 90 days. I purchased this vehicle approximately 90 days ago so that means that has happened three times within the past 90 days. As I step on the brake pedal to stop the car accelerates and lunges forward. The first time this happened I was involved in an incident. The third time it happened took me through an intersection but I was wanting to turn left but because of the excessive acceleration lunging forward scenario I could not slow down the vehicle enough to make the left turn but continued through the intersection. After pumping on the brakes it finally stopped accelerating and I felt that I was under control then of the vehicle.

Nov 22, 2024

We have tried to figure out what is going on with our brakes for months now. We have changed our brakes to new brakes and took into two car repair shops. Both even after explaining to them couldn’t figure it out because it does not do it all the time. We thought it could be the brake booster or something but they don’t want to changed it if it’s not Our brakes become hard will not brake even to the point we can’t stop and slide through lights almost like we are on ice. This has happened many many times. We just recently have been reading forums to see if this is happening to anyone else and there are so many complaints! This is so scary to drive espically with teens and two little ones and winter drives. We expect a recall soon or someone will be sued asap

Sep 24, 2024

The Brake Booster created unsafe vehicle handling/driving . Safety was at risk as the car would not remain stopped when the brake pedal was pushed. The pedal would resist pressure and the car would move forward into instersections, cars in front of this car, and it required that I place the car in Park to stop the car. The part has been replaced and the brakes work as they should. There was a recall of the 2018-20 Chrysler Pacificas for the same reason. I read that others have experienced this Brake Booster problem with other years, excluding 2018-20. Lives of the people in the car were at risk until this was fixed. Also, it was not noted on the Chrysler computer check as a problem. I had to insist that it was happening in order to get this repaired. There has been precedence for this malfunctioning part and I request that I am reimbursed what I paid for repair, along with a recall issued. Lives are at risk!

Aug 23, 2024

+ 25 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

25 complaints

I had the recall for 73B performed in mid October to my 2017 EV/Hybrid Pacifica- 2017 and only 67K miles. No issues before. Since the recall service I’ve brought it in twice with the same problems stating Hybrid Battery needs conditioning/service. I suspect it’s the recall update that has caused all types of issues. I did go to auto zone before I brought the vehicle in just this Monday to get the codes. U0412, P1A29, P0A7F- invalid Data received from Battery energy control Module A - Lost communication with Hybrid Battery Pack Sensor Module- A Deterioration. If you google 73B recall service problems on Chrysler Pacifica - the following appears: Failure to charge and engine light: Some owners have reported that the vehicle no longer charges after the recall service and has a check engine light, with error codes like P0A0A (High Voltage System Interlock Circuit) and P0A7F (Hybrid/EV Battery Pack Deterioration), says Reddit users. Intermittent check engine light: Other owners have noted the check engine light comes on intermittently after the recall service, sometimes disappearing on its own. Battery concerns: Some owners who already had issues with the battery before the recall now report that the recall service did not resolve their problems, and a new, more significant battery issue may have developed. It appears that the issue with the Hybrid battery is not being resolved and the service recall for 73B amplifies issues for the Hybrid Pacifica Models. It may be a ploy from Chrysler for owners to get “rid,” of our vans. I’m contacting the lawyers of the class action lawsuit with this information. It’s so unreasonable for Chrysler to do this and not offer further support. The time, stress, anxiety and loss of a proper running vehicle has really impacted my family.

Dec 03, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the gear shifter independently shifted into park, and the service shifter error message was displayed. In addition, the contact stated that the odometer reading was incorrect. The contact stated that the odometer reading showed more mileage than the actual trip mileage. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the failure was persistent. In addition, the contact stated that the failure almost caused a crash while children were seated in the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Oct 07, 2025

My 2017 Chrysler Pacifica hybrid has been at the Chrysler dealership since December 5th of 2024 for recall 73b and dtc p0c78 The dealership attempted to perform recall 73B but unfortunately were not able to because the hybrid battery would not accept a charge.(During the recall you have to fully charge the battery and then discharge it to test the battery) The dealership has gone back and forth with the recall team and a Chrysler engineer they finally gave me the news today that they will not be covering the battery, even though the battery is to be replaced if the battery is seen to be faulty they want to charge me $24,000 to replace the battery, I truly feel like Chrysler is not wanting to honor the recall and do what they should by replacing the battery I have spent thousands of dollars on this vehicle with parts that Chrysler had said the vehicle needed and Bill Luke Chrysler dealership installed. The last contact I had with the bill Luke was they said that the regional rep will not approve a battery replacement, I feel the vehicle should get a hybrid battery replaced under the recall due to the circumstances. The vehicle does not run or drive or start. I have attached all the emails that I have and receipts are in the emails for the module that they told me I needed to replace before they could complete the recall.

May 12, 2025

Sharp jolting of the vehicle when going from second to third gear constantly

Oct 17, 2023

While driving vehicle, car shifted to neutral then park then neutral, while in drive moving down road. Numerous warning came on including "service shifter", check engine, front end collision sensor, abs brake sensor, along with a message to put car in park before shifting . The day before a warning of service shifter came on and the car was unable for a few minutes to shift out of park. Then the codes suddenly went off. Took it to auto zone to check codes and it said no codes were found or stored. First time was September 25, 2023. The next time when it shifted itself out of drive while driving was September 28. Drove home from getting checked for codes with nothing showing up. Drove 5 minutes on October 2, and a bunch of random codes flashed. Took to shop and they found no codes. All warnings went off. Said nothing anyone could find wrong. Said nothing showing up and was fine to drive. October 5 was driving home, 526 miles later with no warnings , and suddenly stopped driving while in motion on road. Same codes flashed. Shifter stopped working. Car wouldnt start or shift. Completely broke down. Had to be towed to dealership. They say transmission needs to be replaced and it is only 500 miles out of warranty. The same 500 miles we had to drive to get it to throw codes. Had previously taken in when I thought transmission was problem when it was dropping gears. They said software update. Continued dropping gears after they "fixed it" and when I called they said it had to relearn how I drove. Almost had 2 major accidents now when it stopped completely on its own while driving.

Oct 09, 2023

+ 20 more complaints for this component

VEHICLE SPEED CONTROL

25 complaints

The contact owned a 2017 Chrysler Pacifica. The contact stated that while attempting to enter the garage from a stop, the accelerator pedal was depressed and it traveled to the floorboard, causing the vehicle to violently accelerate 7 feet and crash into the garage. The vehicle crashed into the garage, through a wall, garden box, fence, and a mud ground where the vehicle came to a stop. No warning light illuminated prior to the failure. None of the air bags deployed. There was property damage to the garage and walls. No injuries were sustained. A police report was filed. The vehicle was towed to a collision center. The insurance company deemed it a total loss. The manufacturer was made aware of the failure. The failure mileage was 79,828.

Apr 09, 2025

Crash: 1

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 20 MPH, the vehicle independently jumped forward without the accelerator pedal being depressed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,329.

Oct 06, 2023

As we drive this vehicle at a slower speed, it seems to almost cut off and then it will jerk (a very hard jerk) back into motion. We have had it serviced, both batteries replaced, and a diagnostic done on it and it continues to act up. It makes us afraid to drive it. Do you have any suggestions on how to move forward? Thank you - [XXX]- [XXX]Industries- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Jan 27, 2023

at random times my vehicle will lurch forward when I am driving. It could be right after I begin to accelerate or while I am at a consistent speed. It usually occurs under 40 mph. I have almost lost control many times. And had to slam on my breaks to avoid hitting people in front of me.

Sep 03, 2022

TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD, 7611 LOISDALE RD, SPRINGFIELD, VA 22150, FOR A ROUTINE REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE STARTED THE VEHICLE TO DRIVE AND TOOK HER FOOT OFF THE BRAKE PEDAL, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND KNOCKED OVER THE POLE AND CRASHED INTO A WALL BEHIND THE POLE. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT AND AIR BAG BUT NO SERIOUS INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT REMAINED BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT HIS WIFE ATTEMPTED TO APPLY THE BRAKE PEDAL BUT WAS NOT ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT ALSO MENTIONED THAT THE ENTIRE FRONT END WAS DAMAGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,196.

Oct 15, 2020

Crash: 1

Injuries: 1

+ 20 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

18 complaints

Despite repairing multiple things on the vehicle, the automatic engine start/stop continues to malfunction.

Oct 23, 2025

- digital display not working when in reverse; yes it is available upon request - unable to see behind the vehicle properly impacting safety of everyone in vehicle. - dealership confirmed there is a recall for this issue but our VIN is not included yet. - no inspection yet. - no; 6/6/2025

Jul 07, 2025

After driving, I can to a stop to park the van. The van would not shift to park and instead would go to neutral. I then could not turn the van off. It would only stay in accessory mode. Upon looking at this issue online, many Chrysler Pacifica owners have the same issue. Some people are able to fix the issue easily, while others needed to replace the transmission valve body. This is an incredibly expensive repair. There were no warning lights ahead of this problem happening, it happened out of the blue. No codes are shown when reading for codes in the van. The message that pops up when the van would not shift to park was “service trans press brake when stopped key off engine to engage park”. But the van will not turn off completely. To get the van to shut off, the battery needs to be disconnected. Safety is put at risk as I am not able to park the van or turn it off completely which would result in a dead battery.

Jun 23, 2025

This vehicle’s UConnect “infotainment” system began to malfunction after only 20,000 miles or so. At first it was only intermittent resets but they progressed over the last two years or so until now it is constantly auto-selecting every feature in the system while driving. I have experienced random selection of the heating/cooling system, auto parking brake, random nav selections, radio/audio changes, display units, language, seat heater, and more. Basically every selection available through the touchscreen it does randomly while driving. It is hugely distracting and even uncomfortable. I have had it in twice seeking a fix but the dealer seems unable to address it.

Mar 28, 2024

At least once a week, the rear camera stays on when I put the car from reverse into drive. I will be driving forward and can see the rear of the vehicle through the camera system on the radio for a minimum of 5 seconds. This happens randomly with no associated pattern. I just saw it was an issue for the 2018 model, and I am telling you it is an issue on the 2017 model too. MY vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Aug 20, 2023

+ 13 more complaints for this component

UNKNOWN OR OTHER,ENGINE

16 complaints

[XXX] my check engine light came on and started blinking as I was driving. I then noticed that my car was sputtering. I stopped my car immediately and had it towed to a dealership at that exact point I had just over 64,136 miles on my 2017 Chrysler Pacifica. The following is the work that they performed on my vehicle. CONCERN VERIFIED. VEHICLE HAS AN ACTIVE MISFIRE, CHECK ENGINE LIGHT IS FLASHING. SCANNED VEHICLE FOR CODES AND FOUND MISFIRE ON CYLINDER 3. REMOVED COIL AND SWAPPED TO CYLINDER 1. SPARK PLUG REMOVED AND SWAPPED TO CYLINDER 5. RETESTED. MISFIRE MOVED TO CYLINDER 1. REPLACED IGNITION COIL AND ROAD TESTED VEHICLE. AFTER VEHICLE WAS WARM THE MISFIRE ON CYLINDER 3 RETURNED. SWAPPED FUEL INJECTOR TO CYLINDER 2. MISFIRE STAYED ON CYLINDER 3. REMOVED COIL AND SPARK PLUG FROM CYLINDER 3 AND BORESCOPED CYLINDER. FOUND COOLANT LEAKING INTO THE CYLINDER. RECOMMEND REPLACING CYLINDER HEAD GASKET AND CHECKING THE CYLINDER HEAD FOR WARPAGE. REMOVED CYLINDER HEAD AND FOUND CYLINDER HEAD TO BE WARPED AND NEEDING TO BE REPLACED ALONG WITH THE GASKETS. REPLACED LEFT AND RIGHT VALVE COVER GASKETS, CYLINDER HEAD, CYLINDER HEAD GASKETS, TIMING COVER GASKETS, EXHAUST MANIFOLD GASKET, SPARK PLUGS, UPPER AND LOWER INTAKE GASKETS. COMPLETED OIL CHANGE. Fast forward to [XXX] vehicle mileage 74,955 my wife was leaving to go to the farmers market. She called me to inform me that the check engine light came on blinking and the car started sputtering again. The exact same issue happened again. I told her to stop the car immediately and we had it towed to the same car dealership today [XXX] was the first call that I received from the dealership they informed me that cylinder six has failed the compression test and they recommend having the engine replaced. Currently waiting to speak to more people to see what can be done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 20, 2024

My car shut down on highway and the dealership said it was the terminals on the battery being dirty it happened agin so I had the battery changed then it did it again and the dealership changed one spark plug , one coil pack then it happened again changed all spark plugs and coil packs my car did it again and now I’m being told I’m probably going to need a new engine I notified Chrysler telling them this has happened several times and they said there was nothing they could do

Dec 12, 2024

When going to accelerate, the car will not shift into gear. It g Jerks and it takes a few seconds to physically move foward. There are times when turning onto a road or highway it will not accelerate as it should.

Dec 31, 2023

The van stopped while driving without warning in traffic, luckily I was able to coast to the side of the road and there was not a vehicle directly behind me or my family and myself would have been in an accident. Even now it does not have a check engine light on we had the battery checked and alternator and they are both good. I’m not sure what else would cause the vehicle to stop while driving with out warning. It completely turns off just suddenly without any warning. This is dangerous and could cause an accident. We are having it towed to the dealership today to hopefully repair whatever caused the dangerous shut off. I will revisit and if able upload whatever I am told the problem is.

Sep 09, 2023

I was driving about 2Omph and all of a sudden the van slowed down and I had a message on the car to shift to P to Park.it was weird because I was driving and it basically stopped on me and I had to shift the gear to P and press the start button to restart.

Mar 09, 2023

+ 11 more complaints for this component

STEERING,ELECTRICAL SYSTEM,ENGINE

15 complaints

While stopped in traffic, the car started shifting from Drive to Neutral and Parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the Check Engine light and there was a message in the cluster to take the Power Steering Assist and the electronic stability control system to service, but while stopped in the driveway with the engine on, it did exactly the same and I wasn't able to power off the engine. I wasn't able to start the engine again after that, the lights of the shifting whell kept blinking. I took the car to an independent mechanic and he was able to start the engine, but Power Steering is so hard to move.

Aug 02, 2025

I was driving for about 10 minutes going 40mph when the car dinged, the accelerator stopped working and the steering wheel became stiff and almost impossible to move. The screen said “shift to P to start”. I was able to pull to steering wheel just enough to pull over, and barely missed being in an accident. I put the car in park turned it off and turned it back on and it started again. 1 week prior I took the car to the dealer because the transmission seemed to be jerky and then it wouldn’t start. I got it towed to the dealer and they couldn’t replicate the jerky-ness and said it was because they battery was low and it was a connection issue. I got a new battery and a week later the car shut off while I was driving!

Oct 24, 2022

WE PURCHASED A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE FAILED TO ACCELERATE AND THE ONBOARD COMPUTER DISPLAYED A TRANSMISSION CODE. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC STATED THAT THERE WAS NO TRANSMISSION CODE AND THAT THE FAILURE WAS DUE TO THE CONTACT FUELING THE VEHICLE WHILE THE ENGINE WAS RUNNING. WHILE THE CONTACT WAS TURNING LEFT AT AN INTERSECTION AT 10 MPH, THE VEHICLE FAILED TO ACCELERATE AGAIN AND STOPPED IN THE MIDDLE OF THE INTERSECTION. AFTER 5-6 SECONDS, THE VEHICLE JERKED FORWARD AND ACCELERATED AS THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED FOUR TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE issues. Passenger side rear door opening and closing repeatly. Steering stiff and steering cloud locking and jerking the car to the right . Fail to accelerate. Lurking forward,.

Aug 10, 2022

Vehicle stalls out in motion at intersection. Loss of all electrical power. Vehicle comes back on after restarting in a intersection.

Aug 04, 2022

THE POWER STEERING WOULD GO OUT, A NOTICE WOULD COME UP STATING " POWER STEERING UNAVAILABLE", THEN THE POWER STEERING WOULD WORK FOR ABOUT 60 SECONDS AND GO OUT AGAIN AND THEN REPEAT THE PROBLEM. THIS JUST STARTING HAPPENING ON 4/10/21. WE HAD JUST GOTTEN INTO THE VAN AND STARTED DRIVING, WE WENT ABOUT 1/2 MILE, IT HAPPENED A TOTAL OF 4 TIMES. WE TURNED AROUND AND BROUGHT THE VEHICLE BACK HOME AND IT HAPPENED 2 MORE TIMES

Apr 11, 2021

+ 10 more complaints for this component

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

14 complaints

After the latest 73B recall, the engine light sporadically turn on. In one occasion, while cruising at low speed ~25mph in the electric mode, the vehicle switched to gas engine mode even there was 16 electric miles on the battery. This issue was not there prior to the recall. Need investigation on the software reliability and the underlying battery issue

Aug 23, 2025

Unknown, engine light came on flashing while driving. Car has been repaired by the dealership a few weeks ago and replaced the fuel pump.

Feb 03, 2025

Blown head gasket 2017 chrysler pacifica 82000 miles. Spark plugs replaced. All are black with heavy carbon buildup. Check engine light went on as did the engine stop start warning. Code read cylinder 5 misfire. Many people have had the same issue. Check out following thread. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 23, 2023

Car was serviced for a gas leak at a Chrysler Dealership the previous day. The next morning, I was driving at a low speed (<20 mph) when an error message appeared "Car must be in P (park) to place in drive." I switched to P and tried to restart the engine. It turned over several times but never restarted. A police officer had to manually disengage the transmission and emergency brake to put the car in neutral and roll it to a turn lane (rather than in heavy traffic). The car was towed to a dealership and is still being diagnosed. We had no driving issues prior to the car stalling this morning, even with the previous gas leak mentioned above.

Apr 27, 2023

The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up and then hovered around 1/2 of 1 RPM on the dash then it would cut out and ask me to put it in park and start again. Hitting the engine start button did nothing and the dash electronics seemed to cut in and out. Each time I went to restart the car, it went from being in drive to stalling to needing 5+ minutes before it could be driven again, this happened without warning. My family and myself were in the car when we were first stuck in the middle of an intersection. If traffic had been heavier there would have been no warning and I would just be stuck with no way to move the car out of the way quickly. AND with electric systems malfunctioning I'm not confident that the airbags would deploy effectively in the event of a crash should we be left stranded at another intersection after the car stalls. I drove the car to the dealership and on my way a very similar incident occurred, i used my phone to record the incident this time and while the car started right up in the dealer's driveway, I was able to say "NO it literally stalled on my way here, look at this video" The video is just 5 minutes of me sitting at another intersection with people honking and cursing at me as they drive by. The car starts up, revved up then dies immediately. Earlier, the AUTOSTART light came up, but the second time the CHECK ENGINE light was on and off again. The vehicle is at the dealership now and we are hoping it will be repaired, but (looking over other complaints here) I'm very worried about the safety of my family and other drivers with these vehicles on the road.

Jun 15, 2022

+ 9 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

14 complaints

I am reporting a serious and ongoing safety defect with my 2017 Chrysler Pacifica (VIN: [XXX] , current mileage 51,875). The vehicle stalls and shuts off unexpectedly while driving, including in intersections, creating a life-threatening hazard. I have reported this issue multiple times to CarMax and Prestige Chrysler Dodge Jeep Ram in Las Vegas, NV, but it remains unresolved. Key points: • First reported to CarMax on 2/6/2024 (Invoice #[XXX]). • Battery health test passed on 3/1/2024 (Invoice [XXX]). • Dealership later misdiagnosed the problem as a dead battery and charged me $837.95 for a replacement on 10/11/2024 (Invoice #[XXX]), which did not fix the stalling issue. • I returned within 7 days with the same safety complaint. • Multiple service attempts have failed to permanently resolve the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 01, 2025

On Thursday May 30th was the first incident of the vehicle shutting down we were able to start it back up almost immediately within seconds on the 2nd occasion I was on a street with cars behind me going down to make a turn the stop start did not engage but we were still a ways away from the stoplight and suddenly the engine stopped no signs other than just stopping I could not start it back up I look down there was no indication of any issue other than a stalling so put it in part turned it off turn it back on no start try it again didn't work could not turn it over to neutral to get off the road police came while I had somebody disconnect battery and reconnect it to try to get it started again there was no less battery power on the engine it took 15 minutes or more to get it started once able to get started we brought it back home it was Sunday the 1st of June 2025 so there were no mechanics available still unknown as to what caused the malfunction no indicator lights other than during the issue with a lightning bolt and during the outage the check engine light was on no lights currently on. The Danger was to myself and two children in the vehicle and too many other vehicles behind me that could have crashed into me or cause incident being in the road working on the vehicle having to go around us waiting for green lights or a miss trying to get around us and avoid other traffic

Jun 01, 2025

As I am driving down the street in the middle of traffic the van will cut off and all wheels will lock , I buy a new battery and wires and it continues to happen, not able to drive the expressway scared of causing an accident. The dash will start blinking and the electric will start flashing radio shuts down and the whole car is down for a few minutes like it need to reset.

Aug 01, 2024

I drive my daughter's van to transport my 3 years old autistic grandson to preschool and I have experienced several problems. 6 times the van died when I accelerated from a stopped position. Once I was turning onto a highway. The passenger-side sliding door opened while I was driving. The passenger front window has opened 2 different times. The lights on the dash go out while driving. The transmission will slam into another gear jerking you. The hatchback door on the back has closed on my daughter and her baby. She has 4 kids 5 and younger that she drives in this van. It scares me to drive it. She has taken it to 2 different places to get it looked at and they couldn't identify the problem. From what I have read this happens a lot with the van.

Nov 06, 2022

I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping up including one for the shift module which is electronic.. so I believe the electronic system is causing the misfire. I don't even have 100,000 miles and my car is about 5 years old. (2017) We were traveling on a busy highway when the check engine light came on to start with and exited to turn around and head home when the van felt like it was getting sluggish and we luckily were not in the passing lane and were able to make it home safely.

Oct 02, 2022

+ 9 more complaints for this component

FUEL/PROPULSION SYSTEM

13 complaints

The fuel cap snapped off. While trying to avoid a $1000 plus garage bill I was researching on how we could possibly fix this at home. While doing the research I’ve found hundreds if not thousands of people on Chrysler forums stating they’ve had the same issue and almost all breaks are identical. I/we that have these issues and them being so common including identical breakage find that it should be Chryslers problem to fix as they clearly used faulty products that now cause major emissions issues and fueling issues. Gas spills out everywhere as the pumps register the tank as full so it either stops the pump or it spews gas out not allowing the gas to go into the tank. I’d like this to be looked into as a bigger recall since it’s very obviously a huge issue in many Pacificas across the nation.

Sep 21, 2025

The vehicle had a recall a few years ago to install updates on the PCM computer for a stalling issue but it was never corrected. The vehicle still stalls on turns and on the highway and inside the Chrysler Dealership but the dealer was not able to identify the issue. It seems that the computer tries to correct the issue but it does not work. This is very dangerous when the vehicle stalls on the highway and the car does not start. Eventually it does start after the vehicle stops but my family and I are risking our lives when we drive the vehicle. In addition when going up a steep roadway, the vehicle is not able to drive up the hill easily and I have to pull over, the vehicle computer seems to make adjustments which take 30-60 seconds and then the vehicle is able to drive up the hill. Please contact me to look at the vehicle and identify the issue with it stalling. Thank you.

Sep 09, 2025

While driving my vehicle, it suddenly stalled and told me to put it in park. I was driving approximately 25 miles per hour. I had to pull over and put it in park. It then allowed me to restart. There were no warning lamps and happened spontaneously. I have not had the issue reproduced but this wad part of a recall for this vehicle in 2018 that seems to have returned.

Jul 31, 2023

Top portion of fuel filler neck broke off vehicle during normal refueling process. Top of capless system fractured from filler neck and came off with gas pump nozzle as it was removed from vehicle. Capless fuel system no longer has a seal mechanism to contain fuel vapors. Fuel vapors will potentially leak from vehicle during normal driving as well as parked conditions. This leakage will worsen as weather begins to warm up. Potential to trigger OBDII malfunction when vehicle runs diagnostics for leakage.

Mar 24, 2023

we smelled gas on the passenger side and noticed there wasn't a ton of power being given to the engine. Once we got to our destination the gas smell was stronger. We arrived back at our house and the gas smell was really bad at this point and noticed there was gas coming over the headlights. We popped the hood and there was gas everywhere. We got very lucky and the van did not catch on fire. The fuel supply tube (68210442AA) was shooting gas out from a hole in it and it would land a good 20-ft outside the vehicle. This could have killed myself and my family. We went to find the part and come to find out chrysler "redesigned" the part but there is no recall on this part yet.

Jun 20, 2021

+ 8 more complaints for this component

POWER TRAIN,UNKNOWN OR OTHER

11 complaints

Backup camera - blue screen or black screen. This has been reported several times and was recalled for the 2021-2023 Pacifica. This is dangerous. The transmission jerks really hard between 2-3 great which has also been reported as a normal occurrence that Chrysler has not addresses.

Oct 26, 2025

Jerks when switching in low gears. This has now started after my car turns off while in idel mode. And my car is having trouble starting. I have no idea when islt might not want to start. I dont hear the engine wanting to trun over or any clicking. There is no noise comming from the car. Then when i try again it will start on the second time. This does not happen evey time I go to start it. I did have the battery tested and it was fine.

Jan 19, 2023

I have noticed for a while off and on that the transmission will jolt when driving. Feels like a hard shifting. It is getting worst to the point that I'm afraid to drive it as feel it may stall. Going up gradual incline have to press hard to get speed up. This can happen at any speed. In town normally driving 35-45 mph. My VIN shows there has been no recalls but this appears to be a known issue via complaints I have sent. Is there a recall? Would dealership know about this issue [XXX]? Is it safe to drive? I have not contacted the dealership yet. Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Sep 24, 2022

TRANSMISSION FEELS LIKE IT IS STALLING AND OR PULSATING. *TR

May 27, 2020

HAVE TAKEN VEHICLE INTO DEALER 3 TIMES FOR HARD SHIFTING,CHECK ENGINE LIGHT, AND WHEN SLOWING DOWN AT TIME A HARD JERK ALMOST LIKE SOMEONE RUNNING IN THE BACK OF THE VEHICLE. THEY CLAIMED ONCE IT WAS THAT THE OIL NEEDED CHANGING AND THIS LAST TIME THAT IT HAD THE WRONG OIL AND OIL FILTER ( WHICH THE DEALER HAD DONE). THEY CAN NEVER HAD THE JERKING ISSUE OR THE HARD SHIFTING ISSUE REPEATED. ALSO RECENTLY IT HESITATES LIKE NO POWER WHEN HITTING THE GAS. OVER HAVING IT IN THE SHOP FOR 2 DAYS EACH TIME AND IT IS STILL UNDER WARRANTY WITH UNDER 30,000 MILES..

Jul 10, 2019

+ 6 more complaints for this component

STEERING,ELECTRICAL SYSTEM

9 complaints

When turning to the right, around 35-45mph on a sharp turn, the steering will stick. Yesterday the sticking was so bad it almost caused me to lose control in the middle of the curb. It does not stick when taking sharp turns to the left. The mechanic has not been able to locate the issue.

Sep 14, 2025

The vehicle will randomly shut itself off while it is operating causing the dashboard to flicker on and off before shutting down fully. The steering wheel gets stuck at the 1:00 position.

Sep 10, 2025

The electric steering has a stiff jerk at random positions when taking a turn. It seems to happen at the 11 o clock and the 1 o clock positions on the wheel. It causes a stiffness when driving on a turn that causes myself to have to jerk the wheel to get it out of the stuck position, which causes the vehicle to jerk and causes panic. It seems to happen every time I drive the van, several times during a trip, basically every time I take a basic turn. The safety of my family is put at risk because it causes me to have to jerk the wheel to get the steering under control. This is a current on going investigation. There are no warning messages or lights on for this. Please investigate this and get this issue fixed. It’s scary and dangerous to my family and others on the road.

Sep 09, 2025

The vehicle was diagnosed with a short in the electrical steering cable. It started off with just a minor glitch when steering which caused the car to simply caused the car to shift into neutral but was quickly resolved by shifting the gear into park and then into drive. This resulted in a really major glitching in system while steering to where the car was shifted into neutral in the middle of driving and will not turn off the van or allow you to shift the vehicle into park. It also caused the windshield wipers to stay on without the ability to turn them off as well. This is an extremely dangerous issue for a commonly used family vehicle especially one travels the highway everyday. I’m just grateful we’re in our neighborhood going at a low speed with little to no cars traveling. On the highway this could have caused serious vehicular damage due to accidents and injury or fatalities for the person who has to push the car out of the road and the family riding in the car from impact. This Negligence of the manufacturer will cost my family $4521, which is just simply unfair. Im requesting thorough investigation on this matter with the a recall on all vehicles who can possibly have this issue as well.

Jan 22, 2024

The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.

Jun 16, 2023

+ 4 more complaints for this component

SEAT BELTS

9 complaints

Driver side seat belt locks when I first put it on but as I'm driving down the road, sometimes it will come unlocked by itself

Mar 29, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that the driver's side rear seat belt was unable to extend to latch his child into the seat. The vehicle was taken to the dealer where it was diagnosed that the driver's side rear seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

Jul 01, 2022

DURING THE SEVERE BRAKING THE BELTS DID NOT BLOCK. MY SON HIT HIS HEAD VERY HARD IN THE FRONT SEAT. IT WAS VERY DANGEROUS, HE COULD BREAK HIS NECK.

Jul 10, 2019

THE SEAT BELT ON THE PASSENGER SIDE IN THE SECOND ROW SEAT FAILS TO LATCH WHEN YOU TRY TO BUCKLE IT. IT WAS WORKING PROPERLY AND HAS SUDDENLY FAILED TO LATCH ON ITS OWN. THE VEHICLE HAS 37K MILES. *DT *AS *DT *TR

Apr 09, 2019

PASSENGER SIDE MIDDLE ROW SEAT BELT FAILS TO FULLY LATCH, UNLESS YOU MOVE SEAT FORWARD AS TO STOW IT AND SLAM BACK.... THIS WORKS MOST TIMES BUT SOMETIMES IT CLICKS LIKE LATCH BUT COMES UNDONE WHEN YOU YANK ON IT. I HAVE VIDEOS OF THIS CONCURRING AND HAVE REPORTED TO CHRYSLER WHO STATES THIS IS NOT A PROBLEM.*DT *TR*DT *TR

Oct 03, 2018

+ 4 more complaints for this component

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

8 complaints

My 2017 Chrysler Pacifica Touring-L has suffered repeated and dangerous electrical failures since purchase. Shortly after buying it from AutoNation Chrysler Dodge Jeep RAM in Valencia, CA, I had to return it twice for electrical repairs that kept it in service several weeks under warranty. About two years later, while still under extended warranty, the engine underwent a complete rebuild for multiple-cylinder misfire codes that were likely caused by intermittent CAN-bus voltage loss rather than a mechanical defect. Over the past nine months, the vehicle has again developed severe electrical faults while driving: sudden loss of power steering assist, all dashboard lights illuminating, windshield wipers activating spontaneously, and the engine failing to shut off using the Start/Stop button. The vehicle has also stalled without warning while driving in traffic or idling at red lights, restarting only after 5–10 minutes and blocking traffic lanes, placing me and surrounding drivers at significant risk. Two major repairs in the last two weeks failed to resolve the defects: (1) repair of the CAN-bus system after the vehicle would not start and acted erratically while driving, and a week later (2) replacement of the brake-booster vacuum pump, which was shorted internally and caused CAN-bus shutdown, complete steering loss, sudden braking, and no engine power. The vehicle is currently at Dependable Chrysler Dodge Jeep Ram, Canoga Park, CA, awaiting further diagnosis despite repeated repair attempts. These symptoms match Chrysler TSBs 08-007-17 and 08-033-21 concerning Body Control Module water intrusion and communication faults. This ongoing electrical defect has caused steering loss, random stalling, ignition failure, and unpredictable vehicle behavior—issues widely reported by Pacifica owners. It poses a serious safety hazard and warrants immediate investigation and recall.

Nov 29, 2025

Power steering module malfunctioned when taking kids to school. Auto repair shop confirmed.

Apr 28, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start. The contact stated that on the second attempt to start the vehicle, the brake pedal was stuck on the floorboard and failed to return to its normal position. The contact stated that the vehicle could not be jumpstarted. An independent mechanic was contacted and advised the contact to depress the brake pedal harder to start the vehicle. The contact stated that a friend assisted in depressing the brake pedal harder, and the vehicle started; however, the windshield wipers engaged independently, Additionally, the steering wheel made an abnormal sound and became difficult to turn. The contact stated upon starting the vehicle on another occasion, the rotary gear shift dial lights failed to illuminate, and the message "Service Shifter" was displayed. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact related the failure to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 81,270.

May 13, 2024

POWER TRAIN UNAVAILABLE. ENGINE WON'T START. THE VEHICLE IS NOT IN MOTION. THIS HAS HAPPENED TWICE IN THE LAST THREE WEEKS.

Feb 02, 2021

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING OR WHILE ACCELERATING, THE VEHICLE INTERMITTENTLY LOST POWER. THE CONTACT ALSO STATED THAT AN ABNORMAL SOUND CAME FROM THE STEERING WHEEL AFTER GOING OVER A BUMP IN THE ROADWAY. THERE WAS NO WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE ALARM ACTIVATED INDEPENDENTLY ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A POWER STEERING ASSIST FAULT. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER DODGE JEEP RAM FIAT DEALER (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Jan 12, 2021

+ 3 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

8 complaints

We bought the van on 03/31/2022. On 08/31/2023 we went to get into the van, while it was parked outside of our home, and I tried to start it up but it wouldn't start. I had my mechanic look at it and he said it would need a new engine. I"m so glad that it happened in front of my house or else I would have been stranded somewhere with my kids- which would have been very dangerous. There were no symptoms or indicators of the problem before it happened. It happened out of nowhere. Our warranty on the vehicle expired 5 months prior to it breaking down so we haven't taken it to the dealer. We can't afford it. Before it broke down it went to every single service appointment and was up to date on every oil change/ service it needed.

Oct 03, 2024

Coolant leakage, engine misfire. Check engine light. only 72,000 miles

Apr 30, 2024

Recall fail Recall done in 2019 for EGR and car is continuing to fail again years later. While driving car stalls and shuts off

Sep 29, 2023

Engine light stays on and Carmax and Chrysler Dealership keep telling me nothing is wrong. Noone can fix it. I never know is my car is safe. Will it blow up. I want my money back or want them to fix it.

Apr 03, 2023

I have had engine problems for over a year now. My car has had constant issues with rough idling and also jerking while driving. The jerking has been fixed for now but the rough idling has became worse to the point where the car feels as if it will stall out. My car has been at the dealership for repair since 12.22.22 and is still there today 1.11.23 - I was told by another repair shop (while getting brakes and an oil change ) that my car had 3 holes in the crankshaft and that was a problem because there should only be 2 holes. The dealership has replaced an EGR and now is talking about something on the engine to replace (but not the whole engine) and they have still not looked at the crankshaft to see if there are the incorrect number of holes. This is my primary vehicle and no one can seem to fix the problem

Jan 11, 2023

+ 3 more complaints for this component

STEERING,POWER TRAIN,ENGINE

8 complaints

The vehicle first malfunctioned 09/2022. All the signals on the dashboard came on including the wipers. Then the vehicle wouldn’t accelerate and stopped while driving in the middle of the road. I got it towed to a Chrysler dealership and they had it for 4 four months and couldn’t maintain power within the van. After 4 fours I received the van back and it was driving good. Recently, while out of town on 12/16/2023 the van began to run hot for the first time and I parked it. The next day it wouldn’t start and I got it towed to a nearby shop on 12/18/23 and I was told it was my starter. I replaced the starter and the shop said it was something with my engine due to white smoke coming out the exhaust pipes. I got it towed again to a nearby Chrysler dealership on 12/19/23 and they confirmed after doing the diagnostic, the service shop said I needed a new engine because the coolant leaked into the cylinder heads blowing the gaskets. I asked what caused this issue and they stated overheating. The vehicle has never shown signs of overheating such as smoking or the gauges going up until that night which was a brief 5 minutes because I parked the van. I have researched and seen multiple cases like mine in both circumstances with this same kind of vehicle and not1 recall has been placed. I maintenance the vehicle as required and believe this is a manufacturing issue.

Jan 16, 2024

6-8-22 Driving roughly 15 MPH through town square and screen said "shift to P" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park,turn the vehicle off and restarted it. Started fine.

Jun 08, 2022

THERE HAS BEEN MORE THAN ONE OCCASION WHERE MY CAR WOULD SHIFT FROM DRIVE TO NEUTRAL OR EVEN STALLS COMPLETELY. THERE HAVE BEEN TIMES WHERE DECELERATES ON ITS ON AND WHEN IT LOCKS UP FROM THE PARKING GEAR WHILE TRYING TO SHIFT TO DRIVE. MOST RECENT OCCURRANCE OF THIS WAS SUNDAY, DECEMBER 22, 2019. ACCELERATION FROM A STOPPED POSITION ALWAYS FEELS LIKE I WAS REAR-ENDED EVERYTIME. I HAVE HAD MULTIPLE SAFETY RECALLS AND THE 2 TIMES I TOOK IT BACK TO THE DEALER FOR FIXING, I REPORTED THIS CONCERN. DEALERSHIP REPORTED FINDING NO ISSUE AS REPORTED. I HAVE RECEIVED OF YET ANOTHER RECALL IN 2018 BUT HAVE NOT HAD A CHANCE TO TAKE IT IN. I FEAR FOR THE SAFETY OF MY CHILDREN AND I AS THIS IS THE ONLY VEHICLE I HAVE. BUT THESE DEFECTS THAT DEALERSHIP REPORTS AS "FINDING NO ISSUE" IS NOT FAIR. ITS A DEATH TRAP. THESE STOPS, STALLS, DECELERATION AND ACCELERATIONS THAT STARTED IN 2017 AND CONTINUES THRU TODAY IS PRESENTING A SEVERE DANGER HAZARD AND I NEED HELP.

Dec 23, 2019

TRANSMISSION NOT SHIFTING FROM FIRST GEAR OR SECOND GEAR, STALLING IN INTERSECTION OR WHEN ACCELERATION ON FREEWAY.

Oct 26, 2018

THE VEHICLE WAS IN MOTION ON A CITY STREET JUST DRIVING STRAIGHT. THE ENGINE SHUT OFF WHILE DRIVING. THE DISPLAY INDICATED TO PUT THE CAR IN PARK TO START THE VEHICLE. THE POWER STEERING SHUTS OFF. I WAS NOT GOING FAST AT THE TIME AND WAS ABLE TO STOP, PUT IT IN PARK, PRESS THE BRAKE, START THE VEHICLE, AND PUT IT INTO DRIVE. HOWEVER, I WAS IN TRAFFIC AND ALMOST WAS REAR ENDED BY ANOTHER VEHICLE WHO WAS FORTUNATELY ABLE TO STOP IN TIME. THIS ISSUE AFFECTS THE BRAKES, ENGINE, STEERING, POWER TRAIN AND ALL AROUND SAFETY. I WAS LUCKY THAT I WAS DRIVING AND THAT MY KIDS WERE NOT IN THE CAR. I WAS GOING TO PICK THEM UP.

Oct 11, 2018

+ 3 more complaints for this component

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

8 complaints

The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.

Jun 21, 2023

Transmission slips while driving

Dec 06, 2022

VEHICLE MOTOR OR TRANSMISSION LURCHES AND STALLS, WON'T STAY IN GEAR, STOPS FOR NO REASON IN TRAFFIC, SLAMS INTO GEAR. BUT WON'T ACCELERATE. ARRIGO CHRYLSER DEALERSHIP IN FORT PIERCE FLORIDA STATED THEY REPAIRED ISSUE WITH COMPUTER RESET OR REPROGRAMMING BUT DID NOT RESOLVE. CONTINUES TO STALL AND LURCH AND LOSE POWER.

Aug 08, 2021

LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.

Jun 15, 2019

I WAS DRIVING ON THE HIGHWAY WITH CONGESTED TRAFFIC AT AROUND 10MPH. WITHOUT ANY PRIOR ALERT, THE ENGINE SHUT OFF BY ITSELF AND THE VEHICLE LOST ITS POWER. I HAD TO TURN THE TRANSMISSION TO P FROM D AND RESTART THE VEHICLE.

Dec 05, 2017

+ 3 more complaints for this component

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

8 complaints

'Engine failure and needs replacement of head gasket. Never overheated. Also excessive "bucking" feels and sounds like you are being rear ended. Causes car to bang and lunge forward. Was repaired once before , dealer stated it was a software issue. Problem continues and gives you back pain and wiplash type sensation as it is a very abrupt and strong occurance. Now engine has failed and needs head gasket repaired for over $3000.

Oct 26, 2022

Vehicle was misfiring, took it to the mechanic said it was the 3rd cylinder. Had that replaced, but the vehicle continued to have problems. It lost power while driving but I was able to maneuver it off the road. Took it back to the mechanic where he stated the head gasket had busted. There was no sign or indication of the vehicle overheating or anything prior to all of this.

Aug 18, 2022

Delayed engagement and hard shifting when driving in lore stopped. Especially noticeable when driving in there city, stop and go traffic.

Oct 18, 2021

THIS VEHICLE HAS STALLED OUT AND COMPLETELY SHUT OFF WHILE DRIVING. NO WARNING OR ANYTHING JUST DRIVING AROUND 50MPH AND EVERYTHING SHUTS OFF AND STEERING LOCKS UP YOU CANNOT CONTROL THE VEHICLE.THEN THE SCREEN POPS UP TELLING YOU TO PLACE IN PARK WHILE YOUR STILL TRAVELING 50MPH. THIS HAS NOW HAPPEND 3 TIMES. IT HAPPENS THE FIRST TIME IN MAY 2019 AROUND 48,000 MILES AND NOW 2 TIME ON JULY 8 2020 AT 74,000 MILES. I HAVE READ SEVERAL ARTICLES ONLINE THAT THIS IS HAPPENING TO ALOT OF THESE VEHICLES AND THERE HAS BEEN OVER 50 COMPLAINTS BUT NOTHING HAS BEEN DONE YET. THIS IS A HIGHLY DANGEROUS VEHICLE TO DRIVE IN. SOMETHING MUST BE DONE TO PROJECT FAMILIES FOR GETTING INJURY'S. LUCKILY THIS HAS HAPPENED TO ME ON SMALLER ROADS AND NOT A HIGHWAY YET! THIS CAN BE DEADLY!

Jul 09, 2020

VAN STALLS AND JERKS

Dec 25, 2019

+ 3 more complaints for this component

SUSPENSION

7 complaints

The contact owns a 2017 Chrysler Pacifica. The vehicle was modified for wheelchair accessibility. The contact stated that while driving at 45 MPH, the vehicle started rocking abnormally. The contact stated that further down the road, the vehicle drove over imperfections in the roadway and started rocking excessively. The contact stated that the body of the vehicle was rocking on the frame. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the rear spindle mount was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,300.

Sep 25, 2025

Greetings, have a 2017 Chrysler Pacifica that at 43k miles started making a front end noise. The steering wheel now sometimes locks into place for a second or two while turning. Dealership states it needs a needs rack and pinion. Contacted Chrysler as this was a CPO vehicle that supposedly was checked out drastically to be able to receive the CPO warranty. Issue started less than 1k miles after purchase. Chrysler states they will do nothing except warranty the new part which is 1800 alone. I’ve read a lot of people are having this issue. How can a car that the steering wheel locks into place not be considered for a recall?

Nov 18, 2022

STRUTS HAVE FAILED AND BEEN REPAIRED TWICE ON DRIVER AND PASSENGER FRONT. STRUTS ARE MAKING NOISE WHEN MOVING AT SPEEDS OF 0-35 FOR A THIRD TIME WHICH TYPICALLY INDICATES THEY ARE FAILING AGAIN.

Oct 24, 2020

VEHICLE HAD APPROX 36000 AND JUST OUT OF WARRANTY.. CREAKING / FLEXING NOISE HEARD IN FRONT END WHEN ACCELERATING FROM A STOP APPEARI G TO BE CONTROL ARM BUSHING FLEXING OR ENGINE / TRANSMISSION MOUNT FLEX NOISE.

Jan 23, 2020

WE HAVE A 2017 PACIFICA AND NOTICED A CLUNKING IN THE FRONT OF THE CAR WE ARE ABOUT 4,000 MILES OVER THE 36,000 WARRANTY AND THEY ARE TELLING US THAT THE DRIVER SIDE STRUT NEEDS TO BE REPLACED AND CHRYSLER IS NOT WILLING TO BUDGE AND FIX THIS PROBLEM. I ACCEPTED THIS DECISION AND WENT TO PURCHASE THE PART FROM A PART SHOP AND NO ONE CAN GET A REPLACEMENT STRUT FOR A 2017 PACIFICA. I FEEL THIS SHOULD BE COVERED AND IS NOT SOMETHING THAT SHOULD HAVE GONE BAD THIS SOON.

Mar 21, 2019

+ 2 more complaints for this component

STEERING,POWER TRAIN

7 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the transmission slammed into gear while shifting. No warning lights were illuminated. The contact stated that the steering wheel pulled to the left while the contact was attempting to go to the right. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

Sep 09, 2025

Power steering sticks intermittently causing the vehicle to remain in a state of turn, locks up. The steering wheel must be forced back out of the turn, causing an unpredictable situation when moving back to straight. This is a very dangerous situation to the point where I will not allow my younger drivers to operate the vehicle.

Sep 03, 2022

When turning around longer corners on the highway, the steering wheel jerks and I have to yank it free. The steering column was replaced and it did not help. Now they want to try replacing the struts. The van also jerks, stalls, catches a gear and bangs at different times. Most of the time this occurs from a full stop turning into a lane. When it stalls, it puts myself and children in danger if another car doesn't slow.

Jul 06, 2022

1) Steering - when driving, the steering wheel almost feels “stuck” when turning and going at least 40mph. It feels like it has to be “jerked” back to straighten it out causing concern for over correction. Took to Chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking off from a stopped position or driving slowly (ie: parking lot) the vehicle shifts so hard it feels like you’ve been rear ended. Again Chrysler dealership could find nothing wrong but this also happens frequently.

Aug 11, 2021

OUR PACIFICA HAS A PROBLEM WHEN STARTING FROM A COMPLETE STOP, ACCELERATING, USUALLY AROUND A TURN. EXACTLY AT 15-18 MPH (FIRST TO SECOND OR SECOND TO THIRD GEARS), THE VAN WILL HAVE A VERY LARGE JERK, THE GAS PEDAL MUST BE RELEASED, LOSING ACCELERATION. ONCE THIS HAS PASSED, YOU CAN PROCEED WITH ACCELERATING AS NORMAL. THE JOLT FROM THE SHIFT FEELS LIKE YOU HAVE BEEN REAR ENDED, CAUSING SLIGHT WHIPLASH IF YOU ARE NOT READY FOR IT. THIS PROBLEM USUALLY COME IN SPURTS, NOT HAPPENING FOR SEVERAL WEEKS, THEN 1 OR 2 A DAY FOR A FEW DAYS. THE DEALER REVIEWED THE PROBLEM AND "WAS NOT ABLE TO REPLICATE THE ISSUE" SO NOTHING IS WRONG WITH THE VEHICLE ACCORDING TO THEM. THIS ISSUE HAS OCCURRED SINCE ABOUT 10,000 MILES ON THE ODOMETER.

Sep 04, 2019

+ 2 more complaints for this component

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

7 complaints

My car will start, i will start to drive and when i am driving a “electrical stability” label will pop up on the dash and then the battery icon and check engine icon will show up on dash. My radio screen will go blank and then the car will shut off completely. It will then pop up on the dash and say stop safely vehicle with shut pff soon

Dec 09, 2024

I was driving my van and the dash board turns on and off several times. It starts to light all lights while I'm driving. It was a scary situation while im driving my vans brakes while I'm in the freeway. This has happened several times. I also had my vehicle not turn on at all It stays locked and the dash boards says come error code. My vehicle jerks randomly and feels its gonna shut off. Had to tow the car to the dealer, no problem found. On another occasion my transmission was defective and it was changed. . It's has been taken to the dealer several times and I continue to have electrical issues and mechanical issues. I contacted the manufacturer and asked to do a buy back. The company refused and I explained all the issues that I have on my van and no resolution was made.

Mar 04, 2023

ISSUE WITH HORN, LIGHTS, COOLENT, ENGINE GASKETS, PARK BRAKES STICKING, TURNING SIGNAL,, ELECTRICAL AL CONNECTED SOME HOW BUT 4 CHRYSLER DEALERS AND THEY CAN'T DUPLICATE IT EVEN WITH PICS AND VIDEO I'VE SHOWN.PAYING FOR CAR I CAN'T USE. ANY OTHER SIMILAR ISSUES OR AM I THE ONLY ONE DRIVING THE GHOST CAR.

Apr 07, 2021

WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.

Aug 28, 2019

ENGINE, LIGHTS, AND ALL ELECTRICAL SHUT OFF TWICE. THE FIRST TIME WE WERE STOPPED WAITING TO MAKE A LEFT TURN.WE WERE ABLE TO RESTART IT RIGHT AWAY. THE SECOND TIME WE WERE MAKING A RIGHT TURN OFF OF A BUSY ROAD ONTO A SIDE STREET AND GOT ABOUT HALF WAY THROUGH THE TURN WHEN EVERYTHING SHUT OFF AND WE WERE NOT ABLE TO RESTART IT.THIS WAS SCARY AND VERY DANGEROUS FORTUNATELY THE VAN ROLLED SUFFICIENTLY TO GET OFF THE MAIN RD. WE TRIED TO PUSH IT FURTHER BUT WITH OUT ELECTRIC WE WERE NOT ABLE TO RELEASE THE PARKING BRAKE WHICH TURNS ON WHEN THE ENGINE STOPS. WE WERE FINALLY ABLE TO START IT WITH THE HELP OF A PORTABLE JUMP STARTER THAT WE ALWAYS CARRY IN THE VEHICLE. WE TOOK IT TO THE DEALER AND THEY WERE NOT ABLE TO FIND ANYTHING WRONG. I HAVE NO IDEA WHAT THE PROBLEM IS BUT IT INVOLVES A TOTAL ELECTRIC DISCONNECT THAT IS POSSIBLY RECONNECTED WHEN AN OUTSIDE POWER SOURCE IS INTRODUCED (JUMP STARTER) . I AM AFRAID TO DRIVE IT. I NOTICE ONLINE SEVERAL MORE OF THE SAME TYPE COMPLAINTS. THE FIRST WAS 12/26/18. THE SECOND WAS 1/6/19.

Jan 08, 2019

+ 2 more complaints for this component

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

7 complaints

I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when i reCh speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it lurches forward. Making it feel like the van us going to literally fall apart, or have the enginefall out. It is a very scary!! And it is getting worse even though when this happens I have started to take my foot off the gas because it I feel something terrible will happen. However taking my foot off the gas, especially when merging is extremely dangerous (people are so agressive driving these days) and I continue to be put in dangerous situations because of this issue. I know other people are complaining about this so I do not know why a recall has not been submitted! We need this fixed. Please help us!! Also anothwr issue.. Cruise control speeds up the vehicle when going downhill. It does not ever stop from accelerating! I'm aware and always take cruise control off on big hills. But this I'd also very dangerous as sometimes I have to tap the break because the cruise won't come off with the button when this happens.

May 22, 2022

WHEN PASSING A FARM TRACTOR CAR WENT IN TO THE PASSING GEAR AND THEN THERE WAS NO ACCELARTION WOULD NOT SHIFT INTO ANY GEAR COULD NOT SHUT CAR OFF AFTER AWHILE SIDE DOORS WOULDN'T OPEN AFTER ABOUT 2 HOURS CAR FINALLY STARTED AND WENT BACK TO NORMAL

Jan 23, 2020

2017 PACIFICA CONTINUES AFTER MULTIPLE ATTEMPTS TO REPAIR TO DROP/SLIP OUT OF GEAR WHILE DRIVING WITH NO WARNING AND THEN SUDDENLY THRUSTS BACK INTO GEAR CAUSING THE ENTIRE CAR TO JERK FORWARD AS THOUGH WE HAVE BEEN HIT FROM BEHIND. THESE ISSUES HAPPEN UNDER 20MPH AND THERE IS NO WAY TO CONTROL WHAT IS HAPPENING. OUR NECKS ARE FORCED FORWARD AND THE SUDDEN SHOCK OF THE MOVEMENT FORWARD IS NOT POSSIBLE TO STOP. THE PROBLEM BEGAN IN DECEMBER OF 2017 AND AFTER 4-5 VISITS TO THE SERVICE I STILL HAVE NO RESOLUTION 2 YEARS LATER.

Mar 05, 2019

THIS IS MY SECOND, POSSIBLY THIRD TIME REPORTING A SIGNIFICANT PROBLEM WITH THIS VAN. I HAVE LOST POWER WHILE TRYING TO ACCELERATE MULTIPLE TIMES. TODAY I LOST POWER WHILE ACCELERATING, THE VEHICLE REVVED AND RPM WENT UP TO ABOUT 6000, NO POWER WAS GOING TO THE ENGINE AND I WAS UNABLE TO ACCELERATE, THEN FULL POWER WENT TO ENGINE AND THE VAN LUNGED FORWARD AND GAINED SPEED. THE ACC CRUISE CONTROL LIGHT ALSO WENT ON. I DID NOT LOSE POWER STEERING AND I AM NOT SURE IF THE ENGINE TURNED OFF. DUE TO SO MANY PROBLEMS OCCURRING WHILE DRIVING, I FREQUENTLY RECORD MY DRIVES- I WAS ABLE TO CAPTURE THIS ON VIDEO. THE VIDEO ONLY SHOWS MY DASH AND DOES NOT DO IT JUSTICE, BUT SHOWS THE RPM, VEHICLE SPEED SLOWING, AND THEN ACCELERATING. I HAVE A FEW MORE VIDEOS WITH SIMILAR PROBLEMS, BUT THIS IS ONE OF THE FEW THAT I WAS ABLE TO CAPTURE. MY CHILDREN ARE AFRAID OF RIDING IN THIS CAR, WE HAVE HAS ISSUE AFTER ISSUE AND SIMPLY WANT TO BE SAFE WHILE DRIVING.

Dec 17, 2018

THE 2017 CHRYSLER PACIFICA TOURING PLUS WITH ALL THE LATEST KNOWN SOFTWARE RECALLS UP TO DATE AS OF 8/22/2018 EXPERIENCED A FULL STALL WHILE UNDER WIDE OPEN THROTTLE AND ATTEMPTING TO ENTER A HIGHWAY ON RAMP. THE STALL SEEMED LIKE A TRANSMISSION LAG, SHIFTING DELAY OR LACK OF RESPONSE. THE ENGINE FROM 0-20 MPH HAD PLENTY OF POWER (RPM'S); THEN WHEN SWITCHING GEARS IT SEEMS THE POWER WAS CUT FOR A FULL 3-5 SECONDS WHILE THE TRANSMISSION MADE A SHIFT AND ONLY AFTER LETTING OFF THE ACCELERATOR (EVEN THOUGH THERE WERE 0 RPMS) DID IT FINALLY KICK INTO MOTION AGAIN AND PULL OUT OF THE STALL. THE SYSTEMS AUTO STOP WAS DISABLED VIA THE OVERRIDE BUTTON ON THE DASHBOARD WHEN THIS OCCURRED AND THE GAS TANK WAS 40% FULL.

Aug 22, 2018

+ 2 more complaints for this component

POWER TRAIN,VEHICLE SPEED CONTROL

7 complaints

This is my 3rd problem to be reported to NHTSA on this 2017 Chrysler Pacifica. The "L" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the Grapevine, i used the L gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the vehicle down immediately upon switching to L, the vehicle actually sped up 10 to 15 mph initially before it starts to slow down the car, creating a very dangerous situation especially when vehicles in front of me were slowing down too on the descent. I took it to the dealer, and they actually replaced the TCM because of another dangerous problem (see Complaint 11405469, March 2021) with the vehicle. I have tried the "L" gear again after, and it still does the same thing. The dealer says they cannot replicate the problem because there is no downhill where they can test for this problem.

Jun 16, 2021

THE TRANSMISSION OFTEN LURCHES AND CLUNKS INTO GEAR WHEN SHIFTING AT LOWER SPEEDS (BETWEEN 2-4TH GEARS). IT HAPPENS WHEN ACCELERATING OR DECELERATING WITH SPECIFIC PEDAL PRESSURE. THIS HAS HAPPENED SINCE WE BOUGHT THE VEHICLE ALMOST A YEAR AGO, AND SEEMS TO BE A COMMON ISSUE WITH THESE VEHICLES.

Dec 03, 2020

UPON A START FROM A START, THE CAR BUCKS BETWEEN THE SPEEDS OF 14-17 MPH WHILE ACCELERATING. THE REACTION FROM THE CAR FEELS LIKE THE CAR WAS HIT FROM BEHIND. IT IS RANDOM AND I NOT BEEN ABLE TO CORRELATE THE ACTION WITH ANY PARTICULAR DRIVING CHARACTERISTIC SUCH AS A SLOW OR FAST START. THE CAR HAS ABOUT 30,000 MILES AS OF THIS WRITING AND HAS ABOUT 25,000 AS OF THE DATE OF FIRST OCCURRENCE.

Oct 16, 2019

WHEN DRIVING THE VEHICLE AND TURNING A CORNER FROM A LOW SPEED (<20MPH) OR ACCELERATING AROUND A CORNER FROM A STOP, THE VEHICLE HAS LOST POWER AND THE ENGINE JUST REVS AS IF IN NEUTRAL. THE VEHICLE HAS TO BE PLACED INTO PARKED AND RESTARTED TO BEGIN DRIVING AGAIN. THIS HAS HAPPENED APPROXIMATELY 4 TIMES IN THE LAST YEAR AND A HALF WITH LESS THAN 24,000 MILES ON THE VEHICLE. THE VEHICLE ALSO JERKS WHEN ACCELERATING AT TIMES, USUALLY AROUND 15 MPH. SOMETIMES IT JERKS LIKE IT HAS BEEN HIT IN THE REAR. WE'VE TAKEN IT IN MULTIPLE TIMES TO THE SHOP AND THEY HAVE REPLACED A VALVE BODY RELATED TO THE TRANSMISSION, BUT CONTINUE TO STILL HAVE ISSUES.

May 20, 2019

OUR PACIFICA ROUGHLY JOLTS FORWARD WHEN ACCELERATING TO ABOUT 15MPH JUST AFTER BEING STOPPED. IT FEELS LIKE BEING HIT HARD FROM BEHIND. IT HAS BEEN AN ONGOING ISSUE FOR OVER 9 MONTHS NOW. I HAVE YOUNG CHILDREN IN THE CAR AND IT IS VERY SCARY.

Mar 11, 2019

+ 2 more complaints for this component

SEATS

6 complaints

The 2nd row seat headrest remains in the forward facing position (parallel to the ground) and not upright. The headrest won’t lock into the upright position anymore which is causing a major safety concern. The head rest will move up and down, but not lock into position. The passenger has to hold the headrest into the upright position or not use the seat at all based on safety concerns of head/neck protection in the event of an accident. No accident or incident has happened. The other headrest on the other side works fine for now, but one is broken. I am requesting this headrest to be replaced free of charge by the manufacturer based on safety concerns and safety protection necessary. In addition, this mode of seat and headrest does not work properly with car seats. We have had to uninstall the headrest in order for a car seat to sit flush with the middle seat so the car seat doesn’t rock back and forth.

Dec 14, 2025

THE 2ND AND 3RD ROW ARE NOT COMPATIBLE WITH PROPER CAR SEAT INSTALLATION.

Sep 14, 2019

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONTACTED AND STATED THAT THERE WAS NO LOCKING MECHANISM TO PREVENT THE SEAT FROM MOVING. THE CONTACT FELT THAT THIS WAS A SAFETY HAZARD IN THE EVENT OF A CRASH. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,930.

Feb 15, 2018

THE DRIVER BACK ROW SEAT IS STUCK IN ONE POSITION AND WILL NOT WORK YOU WILL ASK ME FOR A DATE BUT RIGHT NOW I'M PULLED OVER ON THE SIDE OF THE ROAD TRYING TO GET MY SCREEN TO WORK FOR THE NAVIGATION AND I CAN'T SO I CANNOT TELL YOU MY DATE OF PURCHASE BUT THAT'S WHEN IT WAS. I AM PUTTING 07/01/2017 DOWN FOR THE DATE OF THIS BECAUSE I WOULD REALLY JUST LIKE TO GET HOME FROM OUT OF TOWN AT THIS POINT

Aug 17, 2017

I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.

Jul 25, 2017

+ 1 more complaint for this component

STEERING,ENGINE

6 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 MPH and turning the steering wheel to the left or the right, the steering wheel became difficult to maneuver. The power steering engaged and jerked the wheel to the left or the right of center. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 154,000.

Oct 07, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. Additionally, there were several unknown warning lights illuminated, and the engine seized. The contact stated that after several attempts, the vehicle started. The vehicle was driven to the shoulder of the road and the failure reoccurred. The contact's husband started the vehicle, and the vehicle was driven to an independent mechanic; however, the failure was not duplicated. The contact stated that while attempting to leave the independent mechanic, the vehicle failed to start. The dealer where the vehicle was purchased, was made aware of the failure. The contact was advised to have the vehicle towed to the dealer and was provided a diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

Jun 03, 2025

My Pacifica has random moments where the steering wheel feels really stiff while in motion. So stiff, It’s on the verge of me not being able to steer! It also has random moments where the engine will stall while I am in motion. Sometimes when I press the gas to accelerate it will have a moment of lagging then it will abruptly shift into a higher gear. I’m wondering if there is something seriously wrong and if I should stop driving it. I have four small children and I need reassurance that this vehicle is in fact safe. I’ve been hearing and reading stories of other Pacifica owners dealing with the same problems with severe consequences.

Sep 24, 2022

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE STEERING WHEEL NEEDED EXTRA STRENGTH TO STEER AND THE ENGINE AND POWER STEERING ASSIST INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO GREENBRIER MOTOR COMPANY (9841 SENECA TRAIL, LEWISBURG, WV 24901, (304) 645-1010), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 46,900.

Oct 17, 2019

I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.

Mar 14, 2019

+ 1 more complaint for this component

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

6 complaints

I was pulling into a parking lot and had my foot on the gas. The gas pedal suddenly stopped allowing me to accelerate. The dashboard read "place car in park" I lost power of the vehicle. I was able to pull safely into a parking space and then I put the van in park and turned it off. I started it up and it started without issue. This was a very scary situation as I almost hit a shopping cart where I was forced to pull in as I had no power and was coasting in a parking lot full of cars.

Apr 08, 2024

05JAN and 07JAN 2023, similar instances of significant vehicle systems malfunctioning which affected operability/safety. Both times, the vehicle operated without issue earlier in the day. Occurred at 11:30pm on 05JAN2023 while being driven and at 5:30pm on 07JAN2023 upon starting the van. On 07JAN, the van had difficulty starting when the start button was pressed. After more attempts to start, it eventually did. Both times the dashboard had multiple warnings: Check Engine, Stability Control, Airbag Warning, and Electric Park Brake Trouble. Worded messages also displayed regarding transmission and gear positions trouble. While operating, the "D" above the digital speedometer would regularly change to "--" and back to "D," accompanied by an audible tone. The red "BRAKE" light would quickly blink once every 2-3 minutes. Van would accelerated very slowly from low speeds or stopped position, would jolt forward or back aggressively, and could not overcome a moderate grade incline from being stopped. The odometer jumped quickly between 1k-4k rpm, but the engine did not appear to actually do so. When stopped and switching from D to R, reverse functioned similar to being in Neutral. The blue shifter gear knob lights would also blink. When turned off and back on, R would engage faster than normal. The vehicle is available for inspection upon request Driven with 3 family members in the vehicle when the malfunction occurred. My spouse verbally stated that she did not feel safe. With extreme caution, operated the van back home and chose lower speed roads. Would be hazardous to operate in a parking area or near pedestrians. The Airbag malfunction was also very concerning, especially with regard to the jerking movement of the van when accelerating. The problem has reproduced, but not confirmed by a third party. The component has not been inspected by a third party. No other warning lights we illuminated. Codes found: U1110, U1120, U11BC, P0440, P456.

Jan 08, 2023

TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING

Nov 14, 2020

TRANSMISSION IS FAULTY; WILL OFTEN TIMES STRUGGLE TO ACCELERATE, RESULTING IN A LAG OFF THE START. ALSO EXPERIENCE EXTREMELY HARD SHIFTING DURING ACCELERATION. VEHICLE HAS BEEN TO THE SHOP MULTIPLE TIMES, YET EACH TIME THEY "AREN'T ABLE TO REPLICATE" THE ISSUE; DEALERSHIP ADVISED CHRYSLER IS AWARE OF THIS ISSUE, BUT THERE IS NO FIX, SO THEY SIMPLY GIVE BACK A DEFECTIVE VEHICLE. THIS ISN'T SAFE FOR MY FAMILY AND IS UNACCEPTABLE; APART FROM THE POWER TRAIN, THERE ARE FURTHER A/C, ELECTRICAL, AND CRAFTSMANSHIP ISSUES, ALL OF WHICH ARE NOW OUT OF WARRANTY, LEAVING US STUCK WITH AN UNRELIABLE & UNSAFE VEHICLE.

Sep 08, 2020

AUTOMATIC ENGINE SHUTOFF SYSTEM SHUTS OFF VEHICLE ON HILLS CAUSING A ROLLBACK ISSUE, SAFETY PROBLEM. IT ALSO SHUTS OFF DURING HEAVY TRAFFIC HEATING UP VEHICLE CONSIDERABLY. SO FAR TWO DIFFERENT SERVICE DEPARTMENTS CANNOT FIND ANY ISSUES. 3 BATTERIES HAVE BEEN REPLACED IN 2 YEARS TIME. TRANSMISSION POPS IN AND OUT OF GEAR BETWEEN 2ND AND 3RD DURING CITY DRIVING. NO SPARE TIRE!! PATCH KIT, GOOD LUCK USING IT IF YOU HAVE A FLAT.

Dec 07, 2019

+ 1 more complaint for this component

VEHICLE SPEED CONTROL,ENGINE

6 complaints

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

Jan 14, 2020

HESITATION WHEN I TURN AND TRY TO ACCELERATE. I THOUGHT IT WAS MY GAS BUT I'M SEEING THERE WAS A RECALL ON SOME 2017 FOR THIS PROBLEM. MINE HAS DONE THIS SEVERAL TIMES WHEN I TURN. IT HAS ONLY HAPPENED ON THE CITY STREETS WHILE IN MOTION. ALMOST LIKE IT WANTS TO STALL OUT THEN A SMALL FEW SMALL JERKS AND THEN TAKES OFF. I JUST BOUGHT THIS VAN IN MARCH 2019 FROM WESTGATE JEFF WYLER. THERE WAS NO RECALLS FOR THIS VAN BUT I'M HAVING THE SAME PROBLEM THEY RECALLED ON OTHER 2017 PACIFICA. IT'S DONE THIS SEVERAL TIMES

Dec 12, 2019

WE HAVE A 2017 CHRYSLER PACIFICA TOURLING L-PLUS THAT HAD A RECENT SOFTWARE UPDATE, ALL RECALLS HAVE BEEN COMPLETED. THE VAN FULLY STALLED WHILE ACCELERATED IN THE HIGHWAY BETWEEN 30-40 MILES PER HOUR, FOR ABOUT 5 SECONDS BEFORE RE-ENGAGING INTO GEAR. IT DID NOT FEEL LIKE IT WAS IN BETWEEN GEARS WHEN IT STALLED- AS FAR AS WE COULD TELL, THE ENGINE STILL HAD POWER BUT TEMPORARILY STOPPED ACCELERATING.

Sep 22, 2018

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA TOURING. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THE THROTTLE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD STALL IN THE MIDDLE OF THE ROADWAY WITH THE SAME INDICATORS ILLUMINATED. THE CONTACT WOULD HAVE TO PULL THE VEHICLE OVER, TURN THE ENGINE OFF, AND ATTEMPT TO EXIT THE VEHICLE DUE TO A MESSAGE THAT READ "KEY FOB NOT DETECTED". THE CONTACT STATED THAT THIS WAS A HANDICAP ADAPTIVE VEHICLE, SO SHE WOULD HAVE TO OPEN THE RAMP DOOR TO EXIT THE VEHICLE IN TRAFFIC. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHE HAD TO DEPRESS THE BRAKE PEDAL TO RESTART THE VEHICLE TO OPERATE IT CORRECTLY. THE VEHICLE WAS TAKEN TO MOBILITY WORKS, THE INDEPENDENT MECHANIC THAT MADE THE ADAPTATION TO THE VEHICLE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT VISITED REEDMAN TOLL AUTO WORLD (1700 EAST LINCOLN HIGHWAY #101, LANGHORNE, PA 19047, (877) 702-7807) AND WAS INFORMED THAT MOBILITY WORKS WOULD NEED TO DIAGNOSE THE FAILURE SINCE THEY PERFORMED THE ADAPTIVE WORK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.

Jan 05, 2018

WE WERE DRIVING (IN MOTION) CAR ACROSS TAPENZEE BRIDGE (HIGHWAY) AND IT STOPPED, (COMPLETELY, NO COASTING ETC) OUT OF NO WHERE, NO WARNING. CAR EVENTUALLY RESTARTED AFTER IT WAS PUT IN PARK AND IGNITION WAS ACTIVATED AGAIN. SINCE INCIDENT, CAR HAS STALLED TWICE WITH NO WARNING BUT HAS NOT SHUT OFF COMPLETELY LIKE IT DID ON BRIDGE.

Dec 27, 2017

+ 1 more complaint for this component

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

5 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at slow speeds, the vehicle stalled with the message "Service Now” flashing on the instrument panel. After waiting for approximately 15-30 minutes, the vehicle was restarted and resumed normal operation. The vehicle was taken to an independent mechanic, and it was discovered that the oil filter adapter was cracked, contributing to the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V049000 (Electrical System, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Aug 12, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle shuddered and lost motive power. The contact was able to coast to the side of the road. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the crank shaft position sensor needed to be replaced, and the engine control software needed to be updated. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); and linked the failure to the recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 128,700.

Feb 20, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle lost automotive power and failed to accelerate above 5 MPH. During the failure, several unknown warning lights were illuminated. After turning off and restarting the vehicle, the failure self-corrected and the vehicle operated normally. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.

Dec 06, 2024

The contact owns a 2017 Chrysler Pacifica. The contact stated that while her husband was driving at an undisclosed speed, the vehicle stalled at an intersection. The vehicle was able to be restarted. While the contact was driving, the vehicle lost motive power and stalled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under warranty. The contact stated that the failure was related to NHTSA Campaign Number: 18V049000 (Electrical System, Engine and Engine Cooling). The failure mileage was 50,000.

Feb 02, 2023

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE BEING OPERATED AT A LOW SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM (1020 BELMONT ST, BROCKTON, MA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

May 01, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

5 complaints

I was driving my car and approached at a stop sign. The car stopped and froze. The shifter knob lights were out and I was unable to move the car or shift the gears into neutral . ( The engine turned on ,but I could not move my car.) I had the car towed to my autodealership. Since then, the car has repeatedly started, but the shifter is frozen. My dealership has spent a month telling me they don't know how to fix the car. The dealership has been trying one thing after the other, they tell me, yet within a week my car is not functioning. The dealership installed new programming. a week ago.. A few days afterwards, while I was slowing down in city traffic, the dashboard filled with error messages and the car became extremely bumpy to drive. Today, I just had the car towed again to the dealership. The car started, but the shifter was not functioning with an error message "Service Shifter." The car shifter randomly worked once the tow truck arrived, but still had the engine light on. I await to see if the car can be fixed.

Aug 15, 2024

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle briefly lost motive power before suddenly accelerating quickly, causing the contact to brake hard and bring the vehicle to a complete stop. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The electronic throttle control warning light was illuminated. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, but the dealer was unable to determine the cause of the failure. The contact was informed that the brake sensor needed to be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V348000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000.

Oct 17, 2023

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM (961 E U.S. HWY 74, HAMLET, NC 28345, 910-582-1200). HOWEVER, WHEN THE CRUISE CONTROL WAS SET AT 58 MPH, THE VEHICLE ACCELERATED TO 70 MPH WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CRUISE CONTROL OPERATED PROPERLY ON AN INCLINE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Aug 21, 2018

SPEEDOMETER NOT REPORTING CORRECT VEHICLE SPEED. WHILE BARELY TOUCHING ACCELERATOR VEHICLE REPORTED ME DRIVING 67 MPH. I WAS DRIVING ACCORDING TO SPEEDOMETER 47 MPH, I WAS PULLED OVER BY AN OFFICER WHO STATED I WAS CLOCKED AT 67 MPH.

Oct 01, 2016

I HAVE A 2017 CHRYSLER PACIFICA EQUIPPED WITH A FCW (FRONTAL COLLISION WARNING SYSTEM). I HAVE OWNED AND DRIVEN OTHER CARS WITH THIS SYSTEM THAT HAVE OPERATED WITHOUT ISSUE. THE FCW IN THE PACIFICA HAS THREE SETTINGS THAT CAN BE SELECTED BY THE DRIVER FOR SENSITIVITY. NEAR, MEDIUM AND FAR. I HAVE TRIED ALL SETTINGS WITHOUT ANY DIFFERENCE. THE SYSTEM DOES NOT AUDIBLY WARN THE DRIVER OF A POSSIBLE IMPENDING COLLISION AT ANY SPEED OR DISTANCE UNDER ALMOST ALL DAILY DRIVING SCENARIOS. THIS INCLUDES HEAVY TRAFFIC, CITY AND HIGHWAY, AND SITUATIONS WITH FREQUENT ABRUPT STOPS. I HAVE DRIVEN 4,135 MILES IN TWO WEEKS IN VERY HEAVY TRAFFIC WITH LOTS OF EMERGENCY BREAKING WITH NO WARNING FROM THE FCW ON THE PACIFICA. THE SYSTEM HAS ACTIVATED ONCE WITH AN APPROXIMATE DISTANCE OF 5-7 FEET, UPON APPROACHING A CHRYSLER 200 AT AT APPROXIMATELY 25 MPH. THE DEALER TECHNICIAN STATES NO CODES ARE IN THE SYSTEM, AND THEREFOR IT IS FUNCTIONING. I DISCUSSED THIS MATTER WITH THE CUSTOMER SERVICE MANAGER AT THE LOCAL DEALERSHIP WHO IS ESCALATING THE MATTER TO CHRYSLER DEALER SUPPORT FOR FURTHER EVALUATION AND FOLLOW-UP AFTER HE EXPERIENCED MY ISSUE ON A TEST DRIVE. IN ADDITION, THIS VEHICLE DOES NOT OPERATE PER THE VIDEOS CHRYSLER PUBLISHES ON ITS WEBSITE AS AN EXAMPLE OF FCW ON ITS CARS. BASED ON MY EXPERIENCE WITH OTHER VEHICLES EQUIPPED WITH FCW, I BELIEVE THE FCW ON THE PACIFICA IS NOT PROPERLY CALIBRATED TO WARN DRIVERS OF IMPENDING COLLISIONS VIA AN AUDIBLE ALERT AS DESCRIBED IN MARKETING MATERIALS AND IN COMPARISON TO OTHER VEHICLES I HAVE DRIVEN WITH THIS FEATURE.

Aug 17, 2016

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

5 complaints

VEHICLE STARTED HAVING ISSUES STARTING, THE VEHICLE WOULD NOT START ONCE THE START BUTTON WAS PUSHED. ONCE IT DID START AND PUT INTO REVERSE OR DRIVE THE VEHICLE WOULD NOT MOVE. I WOULD HAVE TO TURN THE VEHICLE OFF, AND ON AGAIN SEVERAL TIMES BEFORE IT WOULD START. THE VEHICLE WOULD SHUT OFF AND THEN TURN BACK ON WHILE ON THE INTERSTATE WHENEVER SPEED WAS REDUCED. THE HEADLIGHTS WOULD SPONTANEOUSLY SHUT OFF AT NIGHT WHILE DRIVING, AND COULD NOT BE TURNED BACK ON. THE INSIDE DASH LIGHTS WOULD ALSO TURN OFF MAKING FOR A VERY UNSAFE SITUATION. THE AIR CONTROL ALSO DID NOT WORK PROPERLY. IT WOULD BE VERY HOT AT 68 DEGREES, AND WOULD NOT BLOW A STEADY FLOW OF AIR. IT WILL SPEED UP THEN SLOW DOWN. *BF... *TR

Dec 26, 2018

BOUGHT NEW, CURRENTLY HAS APPROX. 1200 MILES ON IT. VAN HAS STALLED WHILE DRIVING MULTIPLE TIMES WHILE SHOWING ERROR MESSAGES INCLUDING "STOP/START UNAVAILABLE, SERVICE STOP/START SYSTEM", THE LETTER A! WITH AN ARROW AROUND IT. WHEN VAN STALLS THE GEAR KNOB FLASHES IN "D" OR DRIVE MODE. TAKEN TO SERVICE FOR FIRST INCIDENT WEEK OF 4/16, DEALERSHIP REPLACED THE ECM. PICKED UP VEHICLE ON 4/18 AND STALLED AGAIN ON 4/22 AND 4/23 WHILE SHOWING THE EXACT SAME ERROR MESSAGES. TOWED TO DEALER ON 4/24 AND THEY KEPT IT UNTIL 4/30 WITH NO FIX AS THEY SAID THEY COULD NOT REPLICATE THE ERRORS OR STALLING. PICKED UP THE VAN ON 4/30 AND THE VEHICLE STALLED AGAIN AND EXHIBITED THE SAME ERROR CODES WHILE NOT EVEN A QUARTER MILE FROM LEAVING THE DEALERSHIP. I PULLED OVER, PUT THE VAN IN PARK, STARTED THE VAN AGAIN AND TOOK IT BACK TO THE DEALER AND THE ONSITE MANAGER TOOK A PICTURE OF THE ERROR CODE A! AND IT IS STILL IN SERVICE FOR THE 3RD TIME. I HAVE PICTURES AND VIDEOS TO SUPPORT MY ISSUES. THIS VEHICLE ABSOLUTELY STALLS WHILE DRIVING. I HAVE NOTIFIED CHRYSLER CORP DIRECTLY AND THEY ARE MONITORING THE SERVICE DONE AT THE DEALERSHIP.

May 01, 2018

CAR, WITH NO WARNING, LOST ALL ACCELERATION WHILE DRIVING APPROXIMATELY 35 MPH AND FLASHED SEVERAL WARNING LIGHTS ON DASHBOARD INCLUDING ELECTRONIC STABILITY CONTROL, FORWARD COLLISION WARNING, SERVICE FORWARD COLLISION WARNING, AND ELECTRONIC PARK BRAKE FAILURE. IN ADDITION, THE SHIFTER KNOB LIGHT BLINKS AND SWITCHES TO 'P'. AT THAT POINT, I CAN ONLY DRIFT THE CAR TO A STOP. IN MY CASE I WAS ABLE TO TURN THE CAR OFF, THEN RESTART IT AND THE ISSUE DID NOT OCCUR AGAIN FOR ANOTHER 4 DAYS. AFTER 4 DAYS, THE EXACT SAME THING HAPPENED, THIS TIME WHILE I WAS STOPPED AT A RED LIGHT. TOOK THE CAR IN FOR SERVICE AND WAS TOLD THEY PERFORMED A SOFTWARE UPDATE ON THE TRANSMISSION AND THE CAR WAS FIXED. I GOT ABOUT 1 MILE FROM THE DEALER AND THE EXACT SAME THING HAPPENED WHILE DRIVING AT APPROXIMATELY 30 MILES PER HOUR. DROVE CAR BACK TO THE DEALER AND THEY HAVE THE CAR NOW AGAIN TRYING TO FIGURE OUT WHAT IS WRONG.

Dec 07, 2017

ALL WARNING LIGHTS STARTED FLASHING ON THE DASH. ENGINE AUTOMATICALLY CUT OFF IN THE MIDDLE OF THE ROAD. STARTED UP CAR AGAIN AND DROVE FOR A MILE THEN ENGINE CUT OFF AGAIN IN THE MIDDLE OF THE ROAD. TURNED IT ON ONE MORE TIME AND IT WOULD ONLY GO ABOUT 5 MPH WITH THROTTLE ALL THE WAY DOWN. ..UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

Oct 01, 2017

WHILE DRIVING AT 45 MPH, VEHICLE SHUTS OFF WITHOUT WARNING. VERY DANGEROUS AS THE CAR NEEDS TO COME TO A STOP TO RESTART. I WAS MERGING ONTO A HIGHWAY WHICH MADE MATTERS WORSE. VAN DID A SIMILAR THING EARLIER IN THE DAYBUT I WAS IN PARK. JUST SHUT OFF, NO WARNING. AT DEALERSHIP NOW.

Jun 19, 2017

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

4 complaints

Hi! This vehicle stopped twice in the middle of a road on its own. Vehicle was driving fine and the next second it slowed down and wouldn’t accelerate as I would push the gas pedal. It’s as if the engine shut down due to the car signals not transmitting correctly. The screen started blinking on and off giving me warnings and one of them said “Service Shifter!” My safety and my children’s safety was put at risk because anyone could’ve hit us from behind as the car started decelerating on the road with oncoming traffic. I towed the car to a mechanic as the car does not run properly while being driven, and the mechanic said it has multiple electrical issues and multiple leaks. The vehicle was inspected by my own mechanic, as the dealer also inspected it and they tried to connect the scanner to turn off the engine light and get me to drive off. They have refused help and I truly believe they knew this car was a safety hazard. After leaving the dealer, 4 minutes into driving the car started slowing down and I was able to make it into the parking lot, but got stranded in the middle of the street where opposite traffic comes into. I bought the car 03/01/2025. The check engine light turned on 2 weeks in. The battery seemed to be drained 2 weeks in but it did not need cables or recharge, it’s as if the battery loses connection. Then at the one month mark it started having those issues, no warning until it completely stopped on the road. When it stopped on the road, that’s when the screen started going off with multiple warnings.

May 08, 2025

AT 10MPH DECELERATING TO STOP LIGHT. ENGINE SHUTOFF. ON RESTART ERROR MESSAGE APPEARED _SERVICE SHIFTER. NO LIGHTS ON SHIFTER DESIGNATING GEAR IN USE WAS ABLE TO RETURN TO CHRYSLER SERVICE. REPLACING SHIFTER. PREVIOUSLY THERE HAVE BEEN INSTANCES WHEN DOORS OPENED WHILE CAR WAS AT 30 MPH. THAT WAS CORRECTED WITH NEW LOCKING COMPUTER. SEVERAL TIMES THE TRANSMISSION WOULD NOT SHIFT INTO DRIVE WHEN CAR WAS STARTED. IGNITION HAD TO BE SWITCHED OFF THEN ON A COUPLE OF TIMES BEFORE THE SHIFTER WOULD WORK PROPERLY. THE PARKING BRAKE WOULD NOT DISENGAGE WHEN CAR STARTED AND BRAKE CONTROL BUTTON WAS PRESSEED. IGNITION HAD TO BE CYCLED COUPLE OF TIMES . NOT SHIFTING INTO DRIVE AND FAILURE TO DISENGAGE BRAKE OCCURRED TOGETHER FREQUENTLY BUT NOT EVERY TIME ON DOWNHILL ROADS IN CRUISE CONTROL AT 45 TO 55 MPH , TRANSMISSION DOWN SHIFTS SO RPM WOULD EXCEED 3000 AND DID NOT IMMEDIATELY UPSHIFT WHEN ROAD BECAME FLAT . RPM WOULD REMAIN ABOVE 3000 FOR SEVERAL SECONDS THEN RETURN TO 1500 RPM. THIS IS A VERY RECENT NEW ACTION. THERE A DISTURBING THUNK SOUND AND HARD JERK WHEN TRANSMISSION SHIFTS UNDER LOAD AT APPROXIMATELY 40 TO 50 MPH

Jan 23, 2020

WHILE DRIVING APPROXIMATELY 65MPH ON THE HIGHWAY,ALL OF THE LIGHTS ON THE DASH CAME ON AND THE CAR STARTED TO SLOW DOWN EVEN THOUGH I HAD THE CRUISE CONTROL SET. I TRIED TO PRESS THE ACCELERATOR AND THE CAR WOULD NOT SPEED UP. I PULLED OVER AND TURNED THE DIAL TO PARK BUT THE P DID NOT LIGHT UP. WHILE IN PARK THE CAR WAS JERKING FORWARD AND I COULD NOT SET THE PARKING BRAKE. I TURNED IT OFF AT THAT POINT AND TRIED TO TURN IT BACK ON TO SOLVE THE PROBLEM. THE PROBLEM HAS NOT YET BEEN SOLVED.

Dec 27, 2019

VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HIGHWAY AT THE TIME AND THE VEHICLE WAS EVENTUALLY TOWED TO SAFFORD OF FREDERICKSBURG, VIRGINIA FOR REPAIRS. THE RIGHT FRONT AXEL HAD RUPTURED (TOTAL MILES ON THE CAR WERE 8,311 AT THAT TIME). THE SERVICE AGENT (JIM BOGAN) NOTED THAT THIS HAD BEEN FLAGGED ON OTHER OCCASIONS AS IDENTIFIED ISSUES AT OTHER SERVICE DEPARTMENT REQUIRING THE NEXT "GENERATION" OF AXEL ASSEMBLY PARTS FOR THE REPAIR. SHORTLY AFTER RECEIVING THE VEHICLE, WE RETURNED TO THE SAME DEALERSHIP TO ADDRESS A LOUD GIRDING NOISE ALSO ASSOCIATED WITH THE RIGHT FRONT AXEL. IN EARLY DECEMBER, 2017 WE HAD THE VEHICLE TOWED ONCE AGAIN TO SAFFORD OF FREDERICKSBURG WHERE THEY AGAIN HAD TO REPAIR THE RIGHT FROM AXEL. INTERMITTENTLY AND OVER THE PAST YEAR WHILE THESE ISSUES WERE OCCURRING, WE CONTINUED TO EXPERIENCE ELECTRONIC ISSUES WITH THE SLIDING DOORS AND REAR LIFT HATCH AS WELL. THE UCONNECT ENTERTAINMENT SYSTEM WILL ALSO MALFUNCTION FROM TIME TO TIME. SEVERAL SOFTWARE UPDATES HAVE BEEN INITIATED, ADDRESSING WINDOW AND TRANSMISSION CONCERNS ACCORDING TO THE DEALERSHIP'S SERVICE DEPARTMENT. YET, THE VEHICLE DOES NOT FUNCTION PROPERLY, WHERE IDLE AND TRANSMISSION FUNCTIONING OFTEN APPEARS COMPROMISED (ROUGH IDLE, ROUGH SHIFTING, SUDDEN RPM INCREASES AND ACCELERATION BURSTS WHEN SHIFTING FROM REVERSE TO DRIVE). I FEAR THIS CAR IS NOT SAFE FOR MY WIFE AND THREE YOUNG CHILDREN.

Dec 29, 2017

ELECTRICAL SYSTEM,SERVICE BRAKES

4 complaints

I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.

Apr 01, 2025

Injuries: 1

Computer Code P258B - Electric Vacuum Pump - After fixing code P000B with an oil change, the P258B code caused the check engine light to come back on and after further investigation found that the wire that comes from the pump looks like it has started melting. The external wiring casing is no longer covering the wires and the piece plugged into the pump looks like its splitting. I finally found the part through the Mopar site but is referred to as an Air Pump: Product ID: 68274999AD. Luckily the car has not stalled or caught on fire. The vehicle has not been inspected by the manufacturer, police, insurance reps, or others. I plan on ordering the part to install myself as personal funds don't allow me the luxury of taking to the dealer to have this done. I will keep the part if the manufacturer wants it to inspect.

Sep 20, 2023

CHECK ENGINE LIGHT IS ON WONT GO OFF MECHANIC SAYS ITS AN ELECTRICAL PROBLEM AND TO LET MANUFACTURE KNOW, VAN HAD BEEN MAKING WEIRD SOUND WHEN BRAKE APPLIED, DEALER SAID IT WAS BRAKE DUST AND ALL WAS OKAY, BUT SOUND STILL PERSISTED AND NOW A YEAR LATER ITS MUCH WORSE THE BRAKE SYSTEM HAS MALFUNCTIONED AND BRAKES DO NOT WORK WHEN TRYING TO STOP, I HAVE TO APPLY BRAKES MULTIPLE TIME SLOWLY AND EVEN THEN SOMETIMES STILL NOT ABLE TO COMPLETELY STOP , TOOK TO A MECHANIC AND TWO SEPARATE MECHANICS STATED THAT ITS A MANUFACTURER ERROR THAT THEY CANT EVEN FIX , HAVE TO GO TO WORK ONLY CAR I HAVE BUT I AM MORE AT RISK , WHILE DRIVING I HAVE TO DRIVE SLOWER THEN SPEED LIMIT , AVOID GOING DOWNHILLS AND SOME TIME HAVE TO RUN RED LIGHTS BECAUSE I CANT STOP . IT IS SO SCARY AND I FEEL HELPLESS BECAUSE I CANT AFFORD ANOTHER VEHICLE, STILL HAVING TO MAKE PAYMENTS ON THE VAN AND AT THIS TIME TRYING TO TRADE IT IN BUT WITH THE BRAKE PROBLEM ITS PUTTING ME AT A LOSS

Sep 06, 2020

SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM

Nov 03, 2019

STEERING,VEHICLE SPEED CONTROL,ENGINE

4 complaints

The vehicle is available for inspection. At an intersection the vehicle abruptly turned off, while the engine was running and in drive. Children were in the vehicle and I was very scared and in shock when it happened. My car just randomly turned off, while I was sitting in the middle of an intersection and the vehicle was in drive (obviously). I was able to turn it back on, but it was very dangerous and could have killed us if a car had come through the [XXX] intersection while we were stuck there. Safety of other drivers on the road at risk, my life and children’s lives were at risk. Could have caused death had our van been stuck in the middle of this busy intersection a few feet more forward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 30, 2024

AT A STOP LIGHT IN THE TURN LANE I LIFTED MY FOOT OFF THE BRAKE TO DRIVE AS THE LIGHT TURNED GREEN. I HIT THE GAS AND NOTHING HAPPENED. I LOOKED AND THE SCREEN SAID TO PUT THE CAR IN PARK. I PUT THE CAR IN PARK AND THEN THE SCREEN SAID THAT I NEEDED TO STOP/START RESTART THE CAR. I TURNED THE CAR OFF AND TRIED TURNING IT BACK ON. THERE WAS A CLICKING NOISE, THE ENGINE WOULD NOT START BUT EVERYTHING ELSE POWERED BACK ON. I DID THIS A COUPLE OF TIMES AND EVERY TIME I TRIED STARTING THE CAR THERE WAS JUST CLICKING AND IT WOULD NOT START. I TURNED THE CAR OFF AGAIN, OPENED THE CAR DOOR SO THAT EVERYTHING WOULD POWER OFF. I THEN CLOSED THE DOOR AND IT STARTED BACK UP.

May 18, 2018

ON MULTIPLE OCCASIONS OVER THE PAST 6 MONTHS, THIS VEHICLE HAS LOST POWER, CAUSING THE DRIVER TO HAVE NO ABILITY TO STEER THE VEHICLE, ACCELERATE, OR BRAKE UNTIL IT COMES TO A COMPLETE STOP. THIS HAS HAPPENED UNDER A RANGE OF DIFFERENT CIRCUMSTANCES - WHILE DRIVING LESS THAN 15 MPH IN A PARKING LOT AND ALSO WHILE DRIVING APPROXIMATELY 25 MPH. THERE ARE NUMEROUS REPORTS OF OTHERS EXPERIENCING THE SAME SUDDEN LOSS OF POWER ON ONLINE FORUMS (E.G., PACIFICAFORUMS.COM), AND SOME OF THESE OCCURRENCES HAVE BEEN REGISTERED AT HIGHER SPEEDS. EACH TIME WE HAVE BROUGHT IT TO A CHRYSLER SERVICE CENTER, MECHANICS HAVE ADVISED THAT ALL DIAGNOSTIC TESTS DO NOT REVEAL ANY ISSUES AND EFFORTS AT DRIVING THE VEHICLE TO REPLICATE THE ISSUE SIMILARLY COME BACK NEGATIVE. ALL OTHERS WHO CLAIM TO HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR PACIFICA HAVE REPORTED SIMILAR NEGATIVE TEST RESULTS, WITH NO REMEDIATION PROPOSED. THIS IS AN UNACCEPTABLE RISK. WE CAN BE CONTACTED AT [XXX]. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR..UPDATED 10/23/17 *BF UPDATED 9/7/18*JB

Sep 22, 2017

LAST NIGHT, WHILE DRIVING APPROX 40MPH, OUR BRAND NEW 2017 PACIFICA LTD SHUT DOWN. THE ENGINE SUDDENLY, WITH NO WARNING, JUST STOPPED. THE DOT ABOVE THE 'D' (FOR DRIVE) STARTED FLASHING, AND A MESSAGE FLASHED: 'SHIFT TO P TO START.' WE CAME TO A STOP IN THE MIDDLE OF THE ROAD. I PUT IT IN PARK AND THEN WAS ABLE TO TURN IT BACK ON. I HAD BOTH HANDS ON THE WHEEL, SO I NEVER TOUCHED THE STARTER BUTTON. THE KEY FOB WAS IN MY PURSE, WHICH WAS NOT MOVED. THANKFULLY WE WERE NOT ON A HIGHWAY, SO NOBODY RAN INTO US. I DROPPED IT OFF AT THE DEALERSHIP THIS MORNING, AND THEY JUST TOLD ME THEY CANNOT RECREATE THE ERROR. WE'VE HAD IT FOR ABOUT 2 WEEKS, AND WE'VE DRIVEN IT 1500 MILES, MOSTLY HIGHWAY.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

Jul 10, 2017

STRUCTURE,UNKNOWN OR OTHER

4 complaints

Driver side sliding door fell off onto my wife causing window to break and was hanging by just a cable on bottom track.

Feb 07, 2024

Injuries: 1

The driver’s side passenger door was opened but then failed to close. That is when the sliding door completely broke away from its track & shattered the back window. The door almost injured me & could have seriously injured my younger daughter who was in the vehicle when this failure occurred. Upon looking at the damage afterwards there is significant rust to the components. No warning indicators where on & it will be brought to Monday 7/11/22 to a Chrysler dealership.

Jul 10, 2022

THE VAN WAS PARKED AND THE BACK GLASS SHATTERED BY ITSELF. I WAS JUST SITTING IN THE VAN AND BOOM, GLASS SHATTERED.

Jul 08, 2020

LAST NIGHT, I OPENED MY CAR DOOR THAT WAS PARKED IN A PARKING LOT TO PUT MY 4 YEAR OLD DAUGHTER IN HER CAR SEAT. THE SLIDING CAR DOOR FELL OFF, DRIVER'S REAR WINDOW SHATTERED. THIS IS UNACCEPTABLE. A DOOR DOES NOT FALL OFF. THE ENTIRE DOOR FELL OFF AND NOT ONLY DID IT FALL ON TOP OF ME THAT I HAD TO CATCH IT BUT THE DOOR SCRATCHED THE WHOLE DRIVER'S SIDE. GLASS SHATTERED AND PIECES OF GLASS FLUNG AT MY 4 YEAR OLD DAUGHTER. I HAVE HAD OVER 6 RECALLS ON THIS VEHICLE AND NOW THE WHOLE DOOR FALLS OFF. I'M AT A LOSS OF WORDS RIGHT NOW BUT THE SAFETY OF THIS VEHICLE IS NOT SAFE, AT ALL!!!! I NEED SOMEONE TO CONTACT ME REGARDING THIS ASAP!

Jan 24, 2019

EXTERIOR LIGHTING

4 complaints

Like many other Pacifica owners, my LED light on the passenger side flickers repeatedly when the vehicle is first started and then turns off.

Nov 05, 2023

WHILE DRIVING AT 66 MILES AN HOUR THE ESS WARNING LIGHT CAME ON BUT NOTHING ELSE OCCURRED. STOPPED AT REST AREA, TURNED VEHICLE OFF. LET VEHICLE SIT FEW MINUTES RESTARTED VEHICLE BUT THE ESS STAYED ON WITH NO OTHER EFFECTS.

Nov 11, 2019

IN THE FIRST 500 MILES OF DRIVING MY NEW PACIFICA ON AT LEAST 5 OCCASIONS I HAVE USED THE TURN SIGNAL AND WHILE PUSHING THE ARM TO SIGNAL I ALSO MANAGE TO PUSH IT FORWARD. I HAVE DONE THIS DURING THE DAY AND THEN WHEN NIGHT COMES I TURN ON THE HEADLIGHTS TO FIND THAT THEY START WITH HIGH BEAMS. AS I NEVER USE HIGH BEAMS THIS COMES AS A SURPRISE AND I DON'T EVEN THINK TO LOOK TO SEE IF IT HAPPENS UNTIL SOMEONE FLASHES THEIR LIGHTS AT ME. HAVING THE HIGH BEAMS ON UNEXPECTEDLY IS NOT SAFE. IT SHOULD BE MUCH HARDER TO ACCIDENTALLY (OR ON PURPOSE) TURN ON THE HIGH BEAMS. OR THERE SHOULD BE A WAY TO DISABLE THE [XXX] THINGS SO THEY NEVER GO ON. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Aug 16, 2019

AUTO HEADLIGHT DIMMERS STOPPED WORKING

Jun 21, 2018

AIR BAGS

4 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,215.

May 15, 2023

AIR BAG SENSOR LIGHT CONTINUED TO COME ON AND THE DEALERSHIP DETERMINED THAT THE AIR BAG SENSOR IN THE PASSENGER SEAT WAS MALFUNCTIONING. THE NOTIFICATION STATED, "YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP." THE REPLACEMENT WOULD COST OVER $300. OUR CHRYSLER PACIFICA IS JUST OUT OF WARRANTY AS IT IS A 2017 WITH 43,000 MILES ON IT, SO THIS SENSOR ISSUE WOULD NOT BE COVERED. THIS SEEMS LIKE A POSSIBLE RECALL CONSIDERING IT HAPPENED IN A VEHICLE ONLY 2.5 YEARS OLD.

Sep 02, 2019

I WAS INVOLVED IN A INJURY CAUSING ACCIDENT IN MY 2017 CHRYSLER PACIFICA. MY VAN WAS STRUCK ON THE DRIVER SIDE FRONT QUARTER PANEL AND SUSTAINED SIGNIFICANT DAMAGE THERE. THERE WAS NO FRONT IMPACT. MY FRONT AIRBAG AND SIDE AIRBAG DID NOT DEPLOY. I WAS IN MOTION AND SO WAS THE OTHER VEHICLE WHICH WAS A F150. I DO NOT KNOW THE SPEED OF THE OTHER VEHICLE BUT MY SPEED WAS ABOUT 15.WHY WOULDN'T MY AIRBAG DEPLOY?

Nov 03, 2018

Crash: 1

Injuries: 1

AN ACCIDENT TO FRONT RIGHT SIDE OF THE CAR INVOLVED WHEN A PERSON TURNED LEFT IN FRONT OF US. SEVERE DAMAGE TO VEHICLE. PASSENGER SUFFERED EIGHT FRACTURED BONES. THE AIR BAGS DID NOT DEPLOY. FRACTURED STERNUM, FOUR FRACTURED RIBS AND THREE FRACTURED BONES IN LEFT FOOT. VEHICLE IN MOTION GOING THROUGH INTERSECTION AT ABOUT 35 MPH. *DT *TR

Oct 11, 2018

Crash: 1

Injuries: 1

POWER TRAIN,STRUCTURE

4 complaints

INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS

Aug 15, 2019

THE PACIFIACA WILL STALL ON YOU IIN THE MIDDLE OF TRAFFIC WHILE YOUR DRIVING IT WHICH CAN CAUSE A SERIOUSLY BAD ACCIDENT. AND WHEN IT DO THIS THEN IT TAKE OFF WHICH CAN CAUSE YOU TO HURT SOMEONE AS WELL. VERY UNSAFE I'VE TAKEN IT IN DO THE DEALERSHIP WHERE I PURCHASE IT THEY SAID IT WAS RECALL THIS THE 4X I TAKEN IT IN FOR THE SAME THING. NOW THE REAR DOORS FROM TIME TO TIME WILL OPEN. AS OF TODAY I ONLY HAVE CAN USE ONE REAR DOOR THE OTHER DOOR DO OT OPEN AT ALL. I'M TERRIFY OF DRIVNG THIS VAN. I'VE HAVE SPOKEN TOO SEVERAL OTHER OWNERS WHO'S ALSO GOING THROUGHT THE SAME THING WILL SOMEONE PLEASE LOOK INTO THE PACFICIA MORE CLOSELY THISNIS A DEATH TRAP.

Mar 04, 2019

THE DRIVER SIDE REAR SLIDING DOOR ON VARIOUS OCCASIONS ALMOST COMPLETES THE CLOSING PROCESS AS IT COMES TO LOCK IT BEEPS AND BOUNCES BACK. THE VEHICLE WAS STATIONARY AND NO OBSTRUCTIONS IN THE WAY. IN OTHER INSTANCES MORE RECENTLY THE TRANSMISSION HAD A ROUGH SHIFT ON LOWER GEARS. THE REAR AUTOMATIC CARGO DOOR STARTS OPENING AND GETS STUCK AT THE MIDWAY POINT.

Feb 24, 2018

ZF 9 SPEED TRANSMISSION SUDDENLY DISENGAGES AT SLOW SPEEDS PASSENGER SLIDING DOOR SLOW AND ROUGH WHEN OPENING.

Dec 27, 2017

ELECTRONIC STABILITY CONTROL (ESC)

4 complaints

IT STARTED WITH CAR NOT STARTING BATTERY LOW , ONCE IT WOULD START 1 OF THE WINDOWS ROLLS DOWN BY ITS SELF , WHEN DRIVING AND STOPPING AT A STOP LIGHT, IT WOULD STALL HAD TO PUT IT PARK TO GET IT TO START IF LUCKY IT WOULD START RIGHT AWAY . ONCE HAD IT NOT WANT TO START ALL THE LIGHTS IN THE SHIFTER WERE ON ,AND COULD NOT TURN OFF OR ON HAD TO UNPLUG BATTERY TO BE ABLE TO START .THERE WAS A RED DOT ON THE DASH AND IT WAS SAYING IGN STABILITY FAILURE WAS ALSO HAVING TRANSMISSION KICK WITH FORCE LIKE I GOT HIT FROM BEHIND

Jul 11, 2019

THE AUTOMATIC START STOP ICON RANDOMLY COMES ON AND MAKES IT HARD TO ACCELERATE. THE CHECK ENGINE LIGHT CAME ON TOOK IT INTO CHRYSLER FOR REPAIRS AND THREE DAYS LATER IT STARTED AGAIN WITH THE AUTOMATIC START STOP ICON SHOWING UP. THE VEHICLE IS MOVING WHEN THIS ICON COMES ON AND IS IN MOTION. IT ALL STARTED AFTER I TOOK IT IN FOR A VEHICLE RECALL AND THEY SAID THEY FIXED IT. I AM UNSURE OF THE RECALL DATE BUT I PURCHASED THE CAR IN DEC OF 2017 AND HAVE TAKEN IT IN MULTIPLE TIMES. IT HAS ONLY 19400 MILES ON IT.

Mar 28, 2019

WHEN TAKING OFF, MY ENGINE 'SHIFTS HARD', OR STALLS. I HAVE HAD THIS TO 3 DIFFERENT CERTIFIED CHRYSLER MECHANICS, WITH NO LUCK GETTING IT FIXED.

Aug 27, 2018

THE VEHICLE HAS STALLED IN TRAFFIC WHEN IN DRIVE AND IT WILL PLACE ITSELF IN PARK. WE HAVEN'T HAD THE VAN A YEAR YET AND IT HAD DONE THIS WITHIN 6 MONTHS OF OWNERSHIP. RECENTLY IT HAS DONE THIS AT A STOP LIGHT AND THEN ALSO AT A SLOW DOWN 2 DAYS IN A ROW. I LOOKED THE VIN UP IN RECALLS BUT, IT SAYS INCOMPLETE. I HOPE THAT THIS ISSUE CAN BE RESOLVED BY CHRYSLER SOON.

Apr 06, 2018

VISIBILITY/WIPER

4 complaints

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING TOWARDS THE SUN, THE CONTACT ATTEMPTED TO LOWER THE SUN VISOR; HOWEVER, THE SUPPORT SCREW FOR THE SUN VISOR BECAME LOOSE AND DISLODGED. THE CONTACT STATED THAT HIS VISION BECAME OBSTRUCTED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP RAM (LOCATED AT 2875 MALL HILL DR, LAKELAND, FL 33810, (863) 687-2501) WHERE IT WAS DIAGNOSED THAT THE SCREW HOLE WAS STRIPPED, WHICH CAUSED THE FAILURE. A NEW VISOR SCREW WAS INSTALLED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

Mar 11, 2019

ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD LEFT EDGE OF REAR-VIEW MIRROR MOUNT EQUIPMENT. I IMMEDIATELY CALLED MY INSURANCE COMPANY, WHICH SET ME UP WITH AN APPOINTMENT WITH SAFELITE AUTO GLASS. I WAS SCHEDULED FOR 8/30/18. ON 8/29, SAFELITE CALLED AND SAID THAT THEY COULDN'T GET THE GLASS. THEY WOULD CALL ME WHEN THEY COULD. I CONTACTED MY SELLING CAR DEALER, AIRPARK CJ, SCOTTSDALE, AZ. THEY PUT ME IN CONTACT WITH ARROWHEAD GLASS. TEMP APPOINTMENT OF 9/5. WITHIN A DAY, ARROWHEAD CALLED AND SAID THAT THE GLASS MUST BE ORDERED FROM CHRYSLER AND THE GLASS WAS ON NATIONAL BACKORDER AND THEY COULD NOT SET UP A DATE. I CONTACTED SAFELITE, WHO HAD AN APPOINTMENT OF 9/11 SET UP AND SAID THEY DID NOT HEAR ABOUT IT. THEY ALSO SAID GLASS MUST BE ORDERED FROM CHRYSLER, BECAUSE OF THE SAFETY TECH OPTION, WHERE SENSORS ETC ARE IN THE GLASS. ON 9/11 THEY CALLED AND SAID GLASS DIDN'T COME IN AND THE NEXT APPOINTMENT FOR IT IS 10/2. I THEN CALLED CHRYSLER CORPORATE. I TALKED WITH SOMEONE WHO SAID THEY WOULD CREATE A CASE. ON 9/17, I WAS CONTACTED BY MY CASE MANAGER, HELEN. SHE SAID SHE WOULD TRY AND EXPEDITE THE CLAIM. ON 9/21, SHE TEXTED ME AND SAID THAT THE 10/2 WAS THE BEST SHE COULD DO. ON 9/28 SHE TEXTED AND SAID IT LOOKS MORE LIKE MID OCTOBER. I CALLED SAFELITE AND THEIR DEALER, EARNHARDT DODGE GILBERT ARIZONA. THEY SAID GLASS IS STILL BEING SHIPPED ON 10/2 AND HOPE TO REPAIR ON 10/5. ON 10/3, SAFELITE CALLED AND SAID NO AND 11/5 IS NEW DATE. I CALLED HELEN AT CHRYSLER AND SHE SAID MID NOVEMBER NOW, BUT THEN CORRECTED TO A 11/5 SHIPMENT OF WINDSHIELD TO THE DEALER. BUT NO PROMISES. IT IS TECHNICALLY ILLEGAL TO DRIVE. WILL BE OVER 2 MONTHS.

Oct 04, 2018

THE SUNROOF EXPLODED BY ITSELF DRIVING ON THE HIGHWAY.

Sep 21, 2018

THE WINDSHIELD WIPERS CAN'T KEEP UP WITH THE RAIN! YOU ARE GOING TO ASK FOR A SPECIFIC DATE BUT IT'S BEEN SINCE THE BEGINNING.

Aug 17, 2017

ELECTRICAL SYSTEM,AIR BAGS

3 complaints

Problem 1. Service airbag light. We bought our brand new 2017 Pacifica the summer of 2017. Within a month, we took the van in to the dealership due to the service airbag light. They told us they couldn’t replicate the issue so they couldn’t fix the issue. The van has been having the same issue for the past 7 years, the service airbag light randomly popped on especially in the summer/winter when hitting a bumper or making a sharp turn. We took the van in numerous times but they couldn’t detect any issue or read any code due to it. Recently months, it has happened a lot more often, finally we are notified the issue was due to the faulty occupant restrain module which could cause the airbag not to deployed during an accident or to deploy during a normal driving. Problem 2. U0001 Can bus issue. The check engine light would randomly be on and gives a U0001 code. Sometimes it would affect the drivability of the car. The car stalled on us at a red light. The car couldn’t accelerate after pressing the brake and made loud noise when press the gas at a very busy traffic situation. The car’s rpm got stuck when driving. The mentioned above randomly happened numerous times in the past but more often during recently years. If you research on the website called Pacifica forum, you will see a lot of canbus issues with the 2017 Pacifica making this family van a hazard or death trap. My service airbag issue might or might not due to the can bus. After 7 years, thousands of dollars spent, so much runarounds from the dealership, we still don’t have an answer. Here’s the website I mentioned. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 07, 2024

My sliding door came off the hinge and shatter my backwindow. The door was hesitating and would not close it stood stuck. When I pulled it the back window shattered. I have no warranty it's now an out of pocket expense. My airbag light is on when I took it to the dealership for a diagnostic they said I was missing a piece that I actually found and when I told them I found it they said it's damage and they can't do anything to help.

Sep 06, 2022

WAS INVOLVED IN A PASSENGER SIDE IMPACT COLLISION WHILE IN MOTION ON A CITY STREET AND THE SIDE AIR BAGS DID NOT DEPLOY. IN FACT AS A RESULT OF THE COLLISION, ALL ELECTRONICS WHEN HAYWIRE. WINDOWS WOULD NOT ROLL UP/DOWN, DISPLAY ON RADIO SAID SOMETHING LIKE NO SERVICE, LIGHTS WERE BLINKING, AND THE CAR WOULD NOT TURN OFF. IMPACT OCCURRED JUST BEHIND THE PASSENGER FRONT WHEEL AND ALL THE WAY TO THE REAR WHEEL. SEEMS LIKE THE ELECTRONICS COULD BE BETTER PROTECTED IN A SIDE IMPACT COLLISION. LUCKILY, THERE WERE NO PASSENGERS ON THAT SIDE OF THE VAN. I WAS ACTUALLY ON MY WAY TO PICK UP THE KIDS FROM SCHOOL.

Jun 13, 2017

Crash: 1

Injuries: 1

STEERING,POWER TRAIN,UNKNOWN OR OTHER

3 complaints

Our 2017 Pacifica has been in for diagnostic review/repair several times. While traveling between speeds of 50-70 miles per hour after a period of anywhere between 35-90 minutes when making easy right corners the steering sticks in place between 11 & 1 positions. Has been noticed on shorter distances in hotter weather than and on longer trips farther into the drive. We recently had the electronic power steering computer replaced which did not fix the problem. Currently the dealership is advising that the rack and pinion need replacing but the warranty company will not pay as they are not able to replicate the error in the presence of the warranty company inspector. Since replacing the electronic power steering was unsuccessful in correcting the problem, the warranty company is requiring the dealership to provide proof of part failure before they pay. My son turned [XXX] on [XXX] and got his drivers license. At this time we do not have $4,000 to replace the rack and pinion and the warranty company won't cover it due to dealership errors. It is my understanding there are hundreds of reported cases of this same exact issue without any recalls. We refuse to allow our [XXX] son to drive a literal death trap with known and reported steering issues to the government and manufacturer but that may not be an option for everyone. May god or whomever forgive the souls of those who wait for the death of a child or other before taking action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 28, 2024

ACCELERATING FROM STOP. VEHICLE WILL STALL/LOOSE SYNCHRONIZATION BETWEEN ENGINE POWER/TRANSMISSION. MULTIPLE EVENTS FROM BOTH STRAIGHT/TURNING SITUATIONS. FOLLOWING LOSE OF ACCELERATION, TRANSMISSION SLAMS BACK INTO ACCELERATING CAUSING LOSS OF CONTROL. STEERING IS AFFECTED DURING EVENT(S).

Sep 03, 2020

REAR DOOR AND SIDE DOORS OPEN UP WHILE DRIVING. VAN STALLS AND SPUTTERS WHEN TAKING OFF. WHEN DRIVING AND TURNING THE WHEEL TO THE RIGHT OR LEFT THE STEERING WHEEL VIBRATES. IT DOES NOT FEEL LIKE THE WHEEL IS RUBBING IN THE WHEEL WELL.

Sep 13, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

3 complaints

While I am driving the vehicle will shut completely off without warning. I have to pull to the side of the road and restart the vehicle.

May 06, 2024

ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING

May 08, 2018

VEHICLE CUTOFF WHILE DRIVING AND THEN HAD TO BE PUT IN PARK TO BE RESTARTED SINCE IT IS A PUSH TO START. WHEN PUT IN DRIVE THE VEHICLE JOLTED HARSHLY AND MADE A DINGING SOUND. ..UPDATED 07/20/17 *BF *CN

May 24, 2017

FORWARD COLLISION AVOIDANCE

3 complaints

It started on or about September 17, 2023, the van's adaptive cruise control, forward collision, automatic breaking is warnings show up on the dash after driving the vehicle about 10 minutes. It does it every day that I drive the vehicle. I have looked up causes and repairs online and there are many complaints about this issue and also after paying a couple thousand dollars at the dealership, it will work for about six months then start happening again. Also unable to use cruise control while driving on a trip, the crusie control will quit operating about ten minutes after the car starts and while driving it.

Mar 25, 2024

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE IN REVERSE THE VEHICLE SUDDENLY WENT INTO SELF PARKING MODE AND CRASHED INTO A SECOND VEHICLE. AFTER THE INCIDENT, THE CONTACT NOTICED THE SELF PARKING SENSOR LIGHT WAS ILLUMINATED. ALSO DURING THE INCIDENT, THE PRE-COLLISION BRAKING SYSTEM DID NOT ACTIVATE TO PREVENT THE VEHICLE FROM CRASHING INTO THE SECOND VEHICLE. NO INJURIES WERE REPORTED AND NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO THE LOCAL COLLISION CENTER AND THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS LATER EXAMINED BY THE MANUFACTURER'S ENGINEER WHO INDICATED PRE-COLLISION BRAKING SYSTEM HAD FAILED. THE PRE-COLLISION BRAKING SYSTEM MODULE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER ORANGE COAST CHRYSLER (2929 HARBOR BLVD, COSTA MESA, CA 92626) WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. *LN*JB

Aug 18, 2020

Crash: 1

THE FCW (FORWARD COLLISION WARNINGS SYSTEM) APPEARS TO HAVE AN ISSUE. THE UNIT HAVE NOT WARNED ONES WHILE DRIVING AFTER 6000 MILES (AND WE HAVE HAD CLOSE CALLS) ALSO TESTED AS WE HAD SIMILAR SYSTEM ON OTHER CARS. THE DEALER HAVE LOOKED AT IT BUT CAN'T FIND ANY ISSUE, EVEN WHEN THE CAR SYSTEM SHOWED THAT IT WAS AN ISSUE WITH THE FCW, THE DEALERS TECHNICIAN DID NOT GET ANY ERROR COD WHEN LOGGED IN TO THE CARS ON-BOARD COMPUTER SYSTEM. *TR

Oct 31, 2016

ENGINE AND ENGINE COOLING

3 complaints

The contact owns a 2013 Chrysler Pacifica. The contact stated that while driving approximately 50 MPH, the engine overheating warning light was illuminated. The contact pulled over and waited for the engine to cool down, restarted the vehicle, and continued driving. The failure became a recurring failure however, after the last failure the vehicle failed to restart. The vehicle was towed to an independent mechanic and was diagnosed and determined that there was a leak in the cooling system that caused coolant to leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact was referred to the manufacturer by the mechanic. The manufacturer was made aware of the failure, and it was confirmed that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 97,000.

Mar 06, 2024

The contact owns a 2017 Chrysler Pacifica. The contact was driving approximately 60 MPH, when the check engine warning light illuminated and the temperature gauge indicated that the engine was overheating. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the 3rd cylinder. The engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.

Oct 18, 2023

The contact owns a 2017 Chrysler Pacifica. The contact stated the START/STOP feature failed to work properly. The contact stated that the vehicle stalled when the brake pedal was released. The driver had to restart the vehicle. The contact disabled the START/STOP feature. Additionally, while driving at night in the rain the vehicle overheated. The contact was able to restart the vehicle. The coolant was low, and coolant was added. The vehicle was taken to an independent mechanic who informed the contact that the check engine and coolant lights were illuminated. The battery was faulty, and the START/STOP feature was inoperable. A pressure test was performed however, the mechanic was unable to locate a coolant leak. The vehicle was taken to the local dealer and diagnosed that the EGR cooler valve was cracked. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 40,000.

Jan 03, 2022

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

3 complaints

For MANY years we've struggled with hard shifting by transmission. When brought to dealer, they couldn't find anything wrong. We also complained about a continuous ticking sound from dashboard when vehicle was turned off. It lasts for several minutes. We are now experiencing brake pedal issues where brake pedal fights against the foot when trying to push it down...and uncalled for instances of windows auto lowering. Only now am I learning that there have been several recalls for these items and we've never been informed. When looking up our VIN for recalls, the site say we have "0" unfixed recall items, even though we've never been informed of the recalls.

Jul 22, 2023

WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR

Apr 14, 2020

I PURCHASED MY NEW VEHICLE AND INSIDE OF 2 MONTHS I HAD TWO MAJOR PROBLEMS. I WENT SHOPPING AND WHEN I ARRIVED AT MY DESTINATION AND TRIED TO PARK THE CAR WOULD NOT SHIFT INTO PARK. NO MATTER HOW LONG I WAITED OR SLOWLY OR QUICKLY I TURNED THE SHIFTING KNOB IT WOULD NOT SHIFT INTO PARK. THE PARKING BREAK WAS ALSO BEHAVING STRANGELY AND WOULD DISENGAGE ON IT'S OWN AS I TRIED TO TROUBLESHOOT THE PROBLEM. I HAD TO KEEP MY FOOT ON THE BREAK PEDAL TO KEEP THE CAR FROM ROLLING AWAY. MY HUSBAND AND I DECIDED TO TRY TURNING THE CAR OFF IN THE HOPE THAT THE MATTER WOULD RESOLVE ITSELF AND THAT IS WHEN WE DISCOVERED THAT THE CAR WOULD NOT SHUT DOWN. NO MATTER WHAT WE DID IT WOULD NOT TURN OFF OR SHIFT INTO PARK. WE IMMEDIATELY DROVE TO THE DEALERSHIP AND DROPPED THE CAR OFF SINCE WE HAD NO IDEA WHAT ELSE WE COULD DO AND IT WAS A TREMENDOUS SAFETY ISSUE. TODAY SEPTEMBER 20, 2016 I EXPERIENCED ANOTHER ELECTRICAL PARKING PROBLEM. WHILE I WAS DRIVING IN VERY LIGHT TRAFFIC AND A SAFE DISTANCE AWAY FROM OTHER CARS THE EMERGENCY BREAKING ALARM WENT OFF. I WAS IN THE MIDDLE OF CROSSING AN INTERSECTION WHEN THE ALARM STARTED BLARING AND "BREAK" FLASHED IN LARGE RED LETTERS. IN MY OPINION THERE WAS NO REASON FOR THAT WARNING AND I FEEL THAT THIS ISSUE MIGHT BE SOMEHOW TIED TO THE OTHER ISSUES LISTED ABOVE. THE FIRST ISSUES OCCURED ON 07-10-2016.

Sep 20, 2016

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES

3 complaints

My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on this type of vehicle with no satisfaction received. This incident is the 2nd time it has happened according to my wife. She does most of the driving around town.

Jul 05, 2021

THE FCW DOESN'T SEEM TO WORK ALL THE TIME. THE TWO YEARS THAT I HAVE OWNED IT IT HAS ONLY ACTIVATED MAYBE THREE TIMES. BUT WHAT I'M CONCERNED ABOUT IS THE TWO TIMES I REALLY NEEDED IT IT WORKED JUST THE OPPOSITE IT GAVE ME NO BRAKES AND NO WARNING AND I HAD TO TURN ONTO THE SIDE OF THE ROAD GOING AROUND CARS AND WHEN I REPLIED THE BRAKES THEY WORKED. LUCKILY I AVOIDED A CRASH AND THERE WERE NO OBSTACLES ON THE SIDE OF THE ROAD. I HAVE HAD IT IN TWICE FOR RECALLS AND TOLD THEM ABOUT IT, NOTHING. SINCE IT JUST HAPPENED A SECOND TIME I'M TAKING IT TO ANOTHER DEALER I HAVE NO CONFIDENCE IN A SOLUTION.THO. THIS VAN HAS ABOUT 46 MINOR NON SAFETY RELATED PROBLEMS.ALSO. I HAD JUST TURNED OFF THE FREEWAY AND THE BRAKES TOOK THE CRUISE OFF BUT WHEN I APPROACHED THE STOPPED CARS THERE WAS NO BRAKES.AND NO WARNING TO BRAKE.AND NO CAR APPLIED BRAKING AS REQUIRED BY THE FCW SYSTEM.AS IT IS SUPPOSED TO STOP YOU.

Apr 04, 2019

THREE SEPARATE BUT RELATED INCIDENTS: (1) WHEN DRIVING DOWN A NEIGHBORHOOD STREET AT UNDER 30 MPH THE VAN SUDDENLY LOST THE ABILITY TO GO FORWARD. PUSHING THE GAS PEDAL TO THE FLOOR RESULTED IN NOTHING. SINCE THE VAN WAS GOING UPHILL, IT BEGAN TO DECELERATE AT A SLOW PACE. AFTER A FEW SECONDS, THE VAN REGAINED THE ABILITY TO MOVE FORWARD NORMALLY. (2) THE VAN WAS STOPPED WAITING TO TURN LEFT. UPON PRESSING THE GAS FORWARD AND MOVING OUT INTO TRAFFIC, THE VAN LOST IT'S ABILITY TO MOVE FORWARD ABOUT HALFWAY THROUGH THE TURN. IN ADDITION, A "THUD" COULD BE FELT THAT FELT LIKE THE VAN HAD BEEN HIT FROM BEHIND. HOWEVER, NOTHING HIT THE VAN. THE LOSS OF ACCELERATION EXPOSED TO ONCOMING TRAFFIC. IN 3 TO 5 SECONDS, THE VAN REGAINED NORMAL ABILITY. (3) WHEN DRIVING DOWN A BUSY STREET IN TRAFFIC AT AROUND 20MPH, THE VAN LOST THE ABILITY TO MOVE FORWARD AND A "THUD" WAS FELT AS IF THE VAN HAD BEEN HIT. AGAIN, IT HADN'T BEEN HIT. AFTER 3-5 SECONDS, THE VAN REGAINED THE ABILITY TO DRIVE FORWARD. OUR SUSPICION OF THE CAUSE HAS BEEN THE TRANSMISSION. THIS IS DUE TO THE "THUD" FEELING AND THE LOSS OF MOVING FORWARD. HOWEVER, ON TWO SEPARATE TRIPS TO THE DEALER, THE CAUSE HAS BEEN DIAGNOSED AS "ABS MODULE IN PLANT MODE". THE ABS MODULE HAS BEEN REPLACED BUT IT DOES NOT FIX THE PROBLEM. IT DOES NOT FEEL LIKE THE VAN IS TRYING TO BRAKE ON ITS OWN AS THE DECELERATION IN SPEED IS EXTREMELY GRADUAL. RATHER, IT FEELS LIKE A LOSS OF ABILITY TO PROPEL/ACCELERATE FORWARD. THE VAN IS EXTREMELY UNSAFE TO DRIVE AS YOU NEVER KNOW WHEN YOU WILL LOSE THE ABILITY TO MOVE FORWARD (AND THUS OUT OF HARM'S WAY). THESE THREE INCIDENTS HAVE OCCURED IN LESS THAN 150 MILES OF DRIVING OVER THE PAST 3 WEEKS ENDING 5/30/2018.

May 31, 2018

SUSPENSION,POWER TRAIN,FUEL/PROPULSION SYSTEM

3 complaints

PURCHASED THE VEHCILE IN 2018 ELECTRIC BRAKE VACUUM PUMP WENT OUT WHILE DRIVING NO ACCIDENT IN 2019. ~ MILEAGE 55,000 EXTENDED WARRANTY COVERED. AIR CONDITIONING COMPRESSOR PUMP OUT AT 70K MILES. DECEMBER 2020. DRIVING, AND I HEARD THE AIR MAKE A NOISE AND REALIZED IT WAS WARM AIR. AXLE SHAFT OUT AT 68K MILES OCTOBER 2020. CAUSING STRUTS TO GO BAD AND LEAK. PARTS ON BACKORDER. CAR AUTOMATIC TRANSMISSION IS ROUGH CHANGING GEARS. TOLD I NEED FUEL INJECTORS CLEANED. MY COST WAS OVER $400. I HAD IT DONE AT ANOTHER SERVICE PROVIDER, NO CHANGE. ADVISED BY DEALER THEY NEEDED TO CLEAN FUEL INJECTIONS REPLACED 3 BATTERIES IN 3 YEARS. TWICE THE VEHICLE DIED WILE DRIVING CAUSING THE POWER STEERING A BRAKES TO TIGHTEN UP. MOPAR BATTERY BOUGHT AND INSTALED FROM DEALERSHIP. VENGINESMELL LIKE ANIT-FREEZE - DEALERSHIP SADVISED IT PAST TEST AND NO ISSUES

Dec 09, 2020

TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR.AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS.

May 01, 2019

TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR. THIS IS A REPEATED ISSUE WITH THIS VAN. AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS

May 01, 2019

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

VEHICLE STOPPED STARTING - THE FOLLOWING ISSUES WERE BEING DISPLAYED. 1. VEHICLE NOT IN PARK, SERVICE TRANS STOPE SAFELY SHUT OFF ENGINE TO ENGAGE PARK, SERVICE ELECTRONIC STABILITY CONTROL, PARK SENSE UNAVAILABLE, SERVICE SHIFTER PROBLEM. UNABLE TO OPERATE TAIL GATE, UNABLE TO OPERATE SLIDING DOORS THE VEHICLE WAS IN STATIONARY MODEL WHILE MOTION I AM HAVING ISSUES WHEN SPEEDING UP FROM 20 TO 30 MILES PER HOUR THE CAR STALLS AND THEN PICKSUP CAR WAS IN IDLE STATE AND SUDDENLY THE CAR STOPS RESPONSING

Jul 06, 2020

I'VE TAKEN MY VEHICLE TO OCALA NISSAN SHORTLY AFTER PURCHASE AND EXPLAINED TO THEM THAT THE VEHICLE WAS JERKING AROUND 15 MPH. THEY TESTED IT AND SAID NOTHING WAS WRONG BECAUSE THE PROBLEM COULD NOT BE DUPLICATED. THE NEXT TIME I TOOK IT I DROVE WITH A SERVICE ADVISOR AND THE VEHICLE DID NOT DUPLICATE. HOWEVER ON THE WAY HOME IT DID. THE ADVISOR RECOMMENDED ME TAKE THE VEHICLE TO BE ASSESSED @ MY EXPENSE. I COULDN'T AFFORD IT AT THE TIME SO I WAITED UNTIL AN OIL CHANGE WAS DUE. ON MAY 15TH CHRYSTER DID AN ASSESSMENT AND DID NOT FIND A PROBLEM. THEY EVEN DROVE MY VEHICLE 19 MILES! THE ADVISOR EVEN MENTIONED THAT THERE WERE 'STORED CODES' ON MY VEHICLE, BUT DID NOT DO ANY REPAIR! TODAY MAY 19TH MY CHECK ENGINE LIGHT IS ON AND MY VEHICLE IS SLOW TO ACCELERATE!

May 19, 2019

CURRENT MILEAGE: 5560, MY VAN IS CURRENTLY IN SHOP FOR TRANSMISSION RELATED ISSUES FOR THE THIRD TIME. THE VEHICLE LOOSES ALL THE POWER ALL OF A SUDDEN IN THE MIDDLE OF THE ROAD WHILE DRIVING. I HAVE HAD THIS HAPPEN ON FOUR DIFFERENT OCCASIONS, COUPLE TIMES ON HIGHWAYS AND COUPLE TIMES ON CITY STREETS, HAVE TO PULL TO A SHOULDER IMMEDIATELY (GLAD I COULD). HAVE TO TRY 3 TO 4 TIMES TO START THE VEHICLE AND SOMETIMES EVEN HARD TO TURN THE DIAL TO GET THE VAN MOVING. ON MY FIRST VISIT TO THE DEALERSHIP THEY HAVE MENTIONS ITS TCM SOFTWARE ISSUE, SECOND VISIT THEY SAID IT WAS TCM LINE ISSUE, HAD TO ORDER PARTS AND GET IT FIXED, TOOK 10 DAYS. NOW THREE WEEKS LATER HAVE SIMILAR INCIDENTS HAPPEN AND NOW THE VAN IS BACK IN THE SHOP, THEY SAID THEY HAVE TO ORDER SMOOTHER PART IN REGARDS TO TRANSMISSION AND ITS ON BACK ORDER. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY WITH THIS VAN, I HAVE CALLED THE COMPANY AND INFORMED THEM ABOUT MY CONCERNS, I SEARCHED THROUGH THE WEB TO SEE IF THERE ARE OTHERS EXPERIENCING THE SAME ISSUE AND I HAVE SEEN QUITE A FEW OF THEM IN THE SAME BOAT. SEEMS LIKE A KNOWN ISSUE WITH THIS TRANSMISSION. NOT SURE OF THE DIRECTION I NEED TO GO IN THIS REGARDS.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS *JS

Aug 11, 2017

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

3 complaints

MY 2017 PACIFICA HAS HAD MANY ELECTRICAL PROBLEMS WITH THE WINDOWS, SUNROOF, SLIDING DOORS, NAVIGATION, ELECTRONIC SCREEN, AND REAR HATCH WHICH HAVE BEEN REPAIRED EXCEPT FOR THE PASSENGER WINDOW & SUNROOF. BUT THE PROBLEM THAT I HAVE TOLD THE DEALERSHIP ABOUT REPEATEDLY AND THEY SAY THEY CAN NEVER RECREATE IS THAT THE CAR DOESN'T ACCELERATE OFTEN TIMES UNTIL AFTER THE CAR GLIDES INTO THE INTERSECTION, AND WHEN IT DOES IT LURCHES FORWARD. I DRIVE CAUTIOUSLY BECAUSE I KNOW I AM AT RISK OF GETTING HIT IF THE ENGINE DOESN'T KICK IN THE NEXT TIME I TURN IN FRONT OF ONCOMING TRAFFIC! THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR.

Oct 25, 2019

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. AFTER REFUELING THE VEHICLE, THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED AND UNKNOWN WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO OLATHE DODGE CHRYSLER JEEP RAM (LOCATED AT 15500 W 117TH ST, OLATHE, KS 66062, (913) 780-3700) TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,508. PIIR = Y.

Jul 30, 2019

PROBLEMA CON EN TAPN DE GASOLINA SE ACTIVO LA LUZ DE CHECK ENGINE SE DETECTO EL PROBLEMA DE FUGA DE AIRE EN LA LNEAS DE GASOLINA , TAMBIN CON LO ELCTRICO MARCA QUE NO EST LA LLAVE DENTRO DE LA UNIDAD CUANDO S EST Y NO DESAPARECE EL MENSAJE AN CONDUCIENDO EL VEHCULO, ESTO PASA CADA VEZ QUE SE BAJA ALGUIEN DE LA UNIDAD GRACIAS

Apr 02, 2019

STEERING,SERVICE BRAKES

3 complaints

MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.

Sep 24, 2019

Crash: 1

CODE PCM P258B ELECTRIC VACUUM PUMP = PRESS ON BRAKES AND VAN DOES NOT STOP MUST KEEP TRYING TO PRESS ON BRAKES TO STOP THIS IS NOT SAFE. CODE ABS C1252-92 VACUUM PUMP CONTROL CIRCUIT CODE SCCM B2225-00 (SCM) STEERING COLUMN MODULE INTERNAL

Nov 14, 2018

MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHER VEHICLE. SHE SAID THE BRAKES WEREN'T WORKING TO GOOD EITHER. THIS CAR ONLY HAD 11,186 MILES ON IT. I HAVE REPORTED A SIMILAR ISSUE OF MY VEHICLE JUMPING LIKE IT WAS PUSHED FROM BEHIND OR A JOLT OF POWER LIKE THE TRANS WAS SLIPPING, ONLY MONTHS INTO OWNING THE VEHICLE. IT WAS TAKEN IN AND LOOKED AT MORE THAN ONCE BY MY DEALERSHIP, BUT THEY COULD NOT REPRODUCE THE PROBLEM, THERE WERE NO CODES, AND THEREFORE THEY COULDN'T FIND OR FIX THE PROBLEM. NOW THE PROBLEM CAUSED A CAR ACCIDENT AND LUCKILY MY KIDS WERE NOT IN THE VEHICLE. THE CAR AIR BAGS ALSO FAILED TO DEPLOY EVEN THOUGH IT EXPERIENCED IMPACT ON BOTH SIDES AT 30-35 MPH. THE FRONT END WAS DESTROYED PRETTY GOOD, SO I AM IN SHOCK THE AIR BAGS WERE NOT DEPLOYED. NOW THE DASH INDICATES THE AIR BAGS NEED SERVICE? AFTER THE ACCIDENT THE CAR WOULD NOT SHUT DOWN AND 3 OFFICERS FELT THE CAR WAS MALFUNCTIONING. UPON LOOKING INTO MY SERVICE RECORDS I NOTICED SOMETHING ODD. MY "CHRYSLER APP" SHOWS NHSTA RECALL # 18V-049 AS BEING COMPLETED ACCORDING TO THE VIN. BUT MY LAST VISIT TO MY DEALER IN FEB OF 2018 INDICATED THERE WAS NO FIX AVAILABLE AT THIS TIME. HOW CAN IT SHOW COMPLETED THEN? I REALIZED THAT THE ISSUES SHE EXPERIENCED, AND MY SELF, ARE SIMILAR TO THE SYMPTOMS IN THIS RECALL. THERE MAY BE ANOTHER SIMILAR...SERIOUS ISSUE, THAT HAS TO BE LOOKED INTO. SOME TYPE OF MALFUNCTION CAUSED THIS CAR TO JUMP AND DRIVE RIGHT INTO ANOTHER VEHICLE. THIS CAN BE VERY DANGEROUS IF YOU PUT THIS SAME SITUATION ON AN EXPRESSWAY GOING 55 MPH+, ESPECIALLY IF THE AIR BAGS FAIL TO DEPLOY *TT

Jun 18, 2018

Crash: 1

Injuries: 1

STEERING,SERVICE BRAKES,ENGINE

3 complaints

I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND ALL OF A SUDDEN THE VAN TOLD ME TO PUT IT IN PARK AND RESTART THE VEHICLE. AS I'M SITTING IN THE MIDDLE OF THE INTERSTATE IN RUSH HOUR TRAFFIC AND CARS FLYING PAST ME I DISCOVER I'M LOCKED OUT OF MY OWN ENGINE. THE BRAKES WERE LOCKED, I COULDN'T RESTART THE VEHICLE, I TRIED OPENING MY DOOR, AFTER THE VAN CAME TO A STOP, TO GET THE VAN TO RESET BUT NOTHING WORKED. FINALLY THE VAN ALLOWED ME TO START THE VEHICLE BACK UP AFTER SEVERAL MINUTES OF BEING STRANDED IN THE MIDDLE OF THE INTERSTATE. I HAD LOST POWER STEERING AND WASN'T ABLE TO PULL OVER ALONGSIDE THE SHOULDER NOR COULD I BRAKE OR ACCELERATE! I HAD TO WAIT FOR THE CAR TO COME TO A STOP AND THEN HAD TO TROUBLESHOOT WHY MY ENGINE LOCKED ME OUT IN THE MIDDLE OF A 4 LANE HIGHWAY.

Aug 15, 2018

THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.

Mar 22, 2018

I PURCHASED A BRAND NEW 2017 CHRYSLER PACIFICA AND WAS HAD 309 MILES ON THE CAR WHEN I HAD THIS INCIDENT. I WAS DRIVING APPROXIMATELY 65MPH IN THE LEFT MOST LANE WHEN I SUDDENLY LOST ALL POWER TO THE ENGINE, STEERING, AND BRAKES AND WAS UNABLE TO ACCELERATE OR BRAKE NORMALLY. I USED QUITE A BIT OF STRENGTH TO MANEUVER THE CAR TO THE RIGHT SHOULDER AND NEARLY WAS REAR ENDED BY A SEMI TRUCK IN DOING SO AS THERE WAS NO SHOULDER ON THE LEFT HANDS SIDE. DURING THIS TIME PERIOD, ALL OF THE LIGHTS IN THE INSTRUMENT CLUSTER WERE FLASHING VARIOUS WARNINGS AND FAILURE SYMBOLS. I WAS ABLE TO GET TO THE SHOULDER, SHUT OFF THE CAR AND RESTART IT AT WHICH POINT THE CAR WAS VIOLENTLY SHAKING AND AGAIN GIVING MANY FLASHING WARNINGS. I DROVE AT A MAX SPEED OF 16MPH TO A SAFER LOCATION OFF THE HIGHWAY AT WHICH POINT THE CAR AGAIN STALLED AND STOPPED. THE CAR WAS THEN TOWED TO THE DEALER. ..UPDATED 10/25/17 *BF UPDATED 10/30/2017*JS

Sep 14, 2017

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

3 complaints

ON TUESDAY 7/31/18, AS I WAS SLOWING DOWN TO TURN ONTO A NEIGHBORHOOD STREET, THE ELECTRONIC STABILITY CONTROL ACTIVE WARNING LIGHT CAME ON, A WARNING THAT LANE ASSIST WAS UNAVAILABLE FLASHED ON THE DASHBOARD, AND THE BLIND SPOT SENSORS ON BOTH SIDE MIRRORS TURNED ON WITH A WARNING MESSAGE THAT THE BLIND SPOT ASSISTANCE WAS UNAVAILABLE. AFTER ABOUT AN 1/8TH OF A MILE, I SLOWED TO A STOP SIGN AND THE BRAKES STARTED TO FEEL TIGHT AS IF THEY WERE LOCKING. THE SCREEN ON THE DASHBOARD WENT BLANK AND THE GAUGE SPEEDOMETER WAS NOT REGISTERING. I WAS ABLE TO MAKE A SLOW LEFT TURN AND THEN AN IMMEDIATE RIGHT TURN INTO A DRIVEWAY, BUT AS I CAME TO A STOP THE BRAKES WERE COMPLETELY LOCKED UP AND NOTHING WAS WORKING AS IF THE ENGINE HAD TURNED OFF. I HAD TO RESTART THE VEHICLE TWICE FOR THE DASHBOARD TO COME BACK TO NORMAL. HAD U64 - REPROGRAM POWERTRAIN CONTROL MODULE AND U50 MANUAL PARK RELEASE RECALLS PERFORMED 7/25/18.

Aug 03, 2018

PACIFICA STALLING RECALL I AM WRITING THIS EMAIL TO INFORM YOU OF AN ISSUE WE HAVE HAD WITH OUR BRAND NEW 2017 CHRYSLER PACIFICA TOURING. LEAVING OUR IN-LAWS THE OTHER DAY, WHICH MIND YOU IS DIRECTLY ACROSS THE STREET, WE GOT TO THE END OF THE DRIVEWAY TO STOP AND LOOK BOTH WAYS ;) AND THE AUTO SHUT OFF ENGAGED. WHEN WE RELEASED THE BREAK THE CAR NEVER TURNED BACK ON AND BUT STALLED AND ROLLED INTO THE STREET, PARK BREAK ENGAGED AND LEFT US IN THE MIDDLE OF THE ROAD. WE TRIED PUSHING THE BUTTON TO TURN THE CAR BACK ON AND NOTHING... THE CAR WAS STILL ON BUT NOT RUNNING AND WOULDN'T START. AFTER DISCONNECTING THE BATTERY AND RECONNECTING WE WERE ABLE TO START THE CAR BUT NONE OF THE GEARS WORKED... NO GEAR WOULD ENGAGE WHEN TURNING THE KNOB, THE EMERGENCY PARK BRAKE WOULD NOT DIS-ENGAGE. WE DISCONNECTED HE BATTERY ONE MORE TIME... MEANWHILE STILL SITTING T-BONED IN THE MIDDLE OF THE ROAD, WAITED ABOUT 30 SECONDS AND RECONNECTED AT WHICH TIME WE WERE ABLE TO RESTART AND TURN THE KNOB TO LOW (NO OTHER GEAR WOULD WORK AND THE PARK BRAKE WAS STILL ENGAGED, BUT IT MOVED ENOUGH TO GET US OUT OF THE ROAD AND INTO OUR OWN DRIVEWAY. WE SHUT IT OFF AND CALLED THE DEALERSHIP WHO TOWED IT TO THEIR GARAGE.THEY SAID THEY FLASHED THE AUTO SHUT OFF FEATURE AND HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM. I FEEL IT NECESSARY TO REPORT THIS INCIDENT AS IT SEEMS THERE HAVE BEEN MANY COMPLAINTS OF THIS VEHICLE STALLING WITH NO RECALL. I AM CONCERN THIS WILL HAPPEN AGAIN AND MAYBE NEXT TIME I WON'T BE SO LUCK TO BE STRANDED IN THE MIDDLE OF THE ROAD ON A SLOW CHRISTMAS MORNING. PLEASE ADVISE ME AS TO WHERE AND WHAT I SHOULD DO NEXT. I WILL BE PICKING UP THE VEHICLE (WHICH I LOVE BY THE WAY) TOMORROW AND CROSSING MY FINGERS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. SINCERELY, [XXX] VIN# [XXX] MILEAGE 1200 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Dec 28, 2017

WHILE THE CAR WAS IN MOTION AT APPROXIMATELY 20 MPH ON A CITY STREET I LOST ALL POWER AND CAR TURNED OFF, STEERING LOCKED AND WAS ABLE TO COAST HALF OFF THE ROAD. CAR STILL SAID IT WAS ON AND IN DRIVE BUT WAS COMPLETELY OFF. SCREEN SAID "CAR MUST BE IN PARK TO PLACE IN DRIVE". DEALER HAS BEEN UNABLE TO LOCATE ISSUE AND RELEASED CAR TO ME. I FEEL EXTREMELY UNSAFE DRIVING THIS VEHICLE. ..UPDATED 11/06/17 *BF *JS

May 30, 2017

BACK OVER PREVENTION

2 complaints

I periodically receive a warning when the transmission is placed in REVERSE that the “Camera System is Unavailable”. Sometimes the camera works and sometimes it doesn’t. The Internet is replete with many similar occurrences of Pacificas across several years of manufacture where the camera operates intermittently. This is a serious safety issue and I am very surprised that there appears to be no recall notice.to correct this issue. Information on the Internet implies that this issue is related to a computer glitch and a software update of the Uconnect system may be required. Clearly, Chrysler should be responsible for correcting this design deficiency. Unless the camera fails completely as a result of an impact or age, is shoulfpd be available 100% of the time.

Jul 01, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while operating the vehicle the backup camera had malfunctioned. The contact stated that while in reverse the backup camera display screen image was either a solid blue or a black screen, or the image was frozen, causing a visibility hazard to the driver. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not yet notified of the failure. The failure mileage was 127,000.

Sep 09, 2024

STEERING,LANE DEPARTURE

2 complaints

We experienced a failure of the entire steering rack assembly and tie rod ends and also the control module for the steering system. The repair cost was just under $5,000.00. I question why the entire rack and pinion steering system needed to be replaced. I ask what component failed on on the steering rack and what specifically fail on the steering control assembly. No logical answer was provided. I told the dealer I brought the Van in for a diagnosis of concerning steering corrections taking place even with the steering adaptive function turned off. I explained replacing everything involving the steering of the car should correct the issue but it did not feel like a diagnoses and more like a shotgun approach that I would be forced to pay for. I explained by wife drive this vehicle and she had a trip planned to travel across the Chesapeake Bay Bridge and I believed the erratic behavior of the steering was to dangerous to change driving. I rented a replacement van to ensure her safety. The problem was recreated by the Dealership and the estimate to replace everything involving the steering system was provided as the fix. I have the steering assembly at my home but no one has opened or inspected what components failed. This failure appeared around 81,000 miles on our 2017 Chrysler Pacifica Limited. I have owned 5 Chrysler products and have never had a rack steering assembly fail even with most of our vehicles exceeding 200,000 miles.

Jan 27, 2025

This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html

Jun 21, 2023

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

2 complaints

Numerous issues: 1. Multiple misfire codes, check engine 2. Loss of Coolant, no indication of leaks 3. Faulty thermostat. Loss of A/C and heat 4. Bottom of both sliding door panels corroded, with paint loss 5. Uconnect system malfunctioned, not working at all **Repairs have costs thousands already. And based on the other complaints, probably much, much more. Something is obviously wrong here, but Chrysler is NOT doing much about it unfortunately.

Oct 29, 2024

I WAS STOPPED AT A STOP SIGN, AND WHEN I TRIED ACCELERATING THE VEHICLE WOULDN'T MOVE, IT HAS JUST SHUT OFF, WHEN I TRIED TURNING IT BACK ON, AFTER PUTTING IT IN PARK IT WOULDN'T TURN ON. LUCKILY SOMEONE HELPED ME PUSH IT OUT THE WAY, AND AFTER WAITING 10 MINUTES, THE VEHICLE JUST STARTED BACK UP NORMALLY.

Sep 14, 2018

FUEL SYSTEM, GASOLINE

2 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 40 MPH, there was an abnormal odor coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a leak in the fuel rail and the fuel rail needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,200.

Oct 18, 2024

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 25 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The check engine warning light was illuminated. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred on two occasions. The contact stated that on the third occasion, a message to park and to restart the vehicle was displayed; however, the vehicle failed to restart at first attempt. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the fuel pump. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

Jul 17, 2023

ELECTRICAL SYSTEM,STRUCTURE

2 complaints

Passenger sliding door fell off

Jun 30, 2024

CHRYSLER PACIFICA, 2017 DRIVERS SIDE SLIDING DOOR OPEN'S ON IT'S OWN,...IT HAS HAPPENED WHEN I WAS IN THE CAR AND IT HAS HAPPENED WHEN I WAS OUT OF THE CAR....CAME OUT OF A STEAK HOUSE FROM EATING THE DRIVERS SIDE SLIDING DOOR WAS OPEN...ALSO,.IT WON'T CLOSE ALL THE WAY WHEN THE BUTTON IS PUSHED...IT GOES ALMOST SHUT THEN..OPENS BACK UP..IT ALSO WILL SHUT ON IT'S OWN WHILE YOU ARE GETTING ITEMS OUT AND IT WILL NOT OPEN AS IT SHOULD WHEN IT DETECTS SOMETHING IN THE WAY, IT CONTINUES TO CLOSE AND YOU CAN'T PUSH IT BACK OPEN...YOU HAVE TO GET OUT OR THE WAY....IF A CHILD WAS IN THE DOORWAY IT WOULD DEFINITELY GET HURT...THE RADIO STOPS WORKING WHILE GOING DOWN THE ROAD LISTENING TO IT RADIO/USB EITHER ONE...YOU HAVE TO PULL OFF THE ROAD, TURN THE CAR OFF AND START THE CAR BACK UP TO GET THE RADIO TO START WORKING AGAIN...THE TIMES THE DOORS HAVE COME OPEN BY THEIR SELF THE VAN HAS BEEN STOPPED..I HAD JUST PARKED AND .WAS WALKING AWAY FROM THE VAN AND HEARD THE DOOR COMING OPEN....WENT BACK TO SHUT IT....HIT THE BUTTON SEVERAL TIMES BEFORE IT WOULD GO ALL THE WAY CLOSED...ALL OF THIS HAPPENS AT RANDOM....IT IS NOT ALL THE TIME...

Jan 20, 2018

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

2 complaints

Occasionally when we start the van the shifter lights don’t go on and while the he engine starts, the shifter won’t move so we are stuck. It can be a few minutes up to 30 minutes We tried to replace the batteries and the shifter. It was fine for a few weeks after but continues to be intermittent after that few weeks. Also sometimes only some of the shifter lights go one and several alarms go off on the consel including fcw unavailable and service shifter. I am concerned one day we will be stranded.

Jun 21, 2024

Lane assist and Forward Collision Warning would intermittently turn off along with the passenger window automatically going down. Vehicle would also seems to glitch and restart at the same time. After this taking place for a couple of weeks, now the vehicle has twice completely shut off while driving. The engine, screens, dash, etc. all turned off and the it was automatically put into PARK. Vehicle will restart and everything seems back to normal once it is restarted.

Jun 22, 2021

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

2 complaints

UNKNOWN while driving, the electrical system seemed to malfunction causing the lights to flash on/off, the rear windshield wiper to activate, the horn was blaring (quick repeated beeps, with occasional blaring), the dash indicated that the parking brake could not be used, indicated that the airbag system was not working, indicated that the driver’s side seatbelt was not connected, amongst other warnings that I cannot recall. The ABS brakes were not working, nor was the power steering. The car indicated that it needed to be put into park, and allowed for the turning of the dial; however, the dash indicated that the vehicle was moving too quickly to shift into park. We were able to make a turn onto a street with an uphill incline from the road we were driving on; and the brakes stopped the car - using a lot of force as the ABS braking system was still malfunctioning. The vehicle was put into park and the parking brake indicated that it was active; but of course could not be trusted as the indicators on the dash had been so haywire just moments before. While the vehicle was “off” the horn was still blaring (both short beeps and intermittently long blares), the rear wiper was still active (while in the off position), and the interior lights were flickering. This continued until the red connector was disconnected from the battery. The black connector seemed to make no change, connected or not. When the red connector was reconnected, the electrical issues seemed to be replicated with the horn and rear wiper. The vehicle was towed and we have no current answers. This was extremely dangerous as we lost all power and control of the car. We were driving, on what is oftentimes, a very busy street.

Feb 15, 2024

INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING AT TRAFFIC STOPS. AFTER ABOUT 2 WEEKS COMPLETE BREAK FAILURE & ALL OTHER ELECTRICAL COMPONENTS OBSERVED FAILED. A PHONE CALL TO CHRYSLER ON PERSONNEL PHONE RESULTED IN CHRYSLER SENDING A FLATBED WRECKER FOR TRANSPORT TO DEALER SERVICE CENTER IN LEBANON, OHIO. FORTUNATELY IT ALL HAPPENED 2 DAYS BEFORE A TRIP OVER THE SMOKEY MOUNTAINS, INSTEAD OF WHILE ACTUALLY CROSSING THE MOUNTAINS. AFTER REPAIRS AT LEBANON, OHIO CHRYSLER. A VAGUE DESCRIPTION FROM SERVICE CENTER THAT IT WAS AN ELECTRICAL SYSTEM FAILURE & THEY REPLACED BATTERY. ALL EVENTS LISTED ABOVE DURING THE 2 WEEKS OCCURRED DURING NORMAL DRIVING IN TOWN & ON HIGHWAY.

Jan 04, 2018

EQUIPMENT

2 complaints

Uconnect infotainment systems SCREEN flashing.... there are recall notices all "over" internet but Chrysler denies any problem.

Feb 02, 2024

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO A DEFECTIVE MOPAR ROOF RACK. *LD THE CONSUMER STATED THE ROOF RACK WAS CARRYING A 51LB BOX SPRING WHEN THE FRONT CROSS PIECE DETACHED. THIS CAUSED THE ROOF RACK AND BOX SPRING TO CRASH INTO 2 PICK UP TRUCKS. THE TRUCKS HAD DAMAGE TO THE WINDSHIELD AND BODY. *JS

Jan 17, 2018

STEERING,UNKNOWN OR OTHER,ENGINE

2 complaints

When driving, car completely shuts down. Usually happens when we are slowing down or stopping, but has also happened when accelerating. No lights come on and never happens when we take it to a mechanic. Happened 10x today alone but 5x over last seven days. We thought it was an issue with the auxiliary battery, but continues to happen. 130k on 2017 Pacifica

Sep 30, 2023

WHILE OPERATING THE VEHICLE AT A LOW SPEED (10-15 MPH) AND MAKING A LEFT HAND TURN THE VEHICLE LOST POWER, INCLUDING STEERING, AND ACCELERATION. THE RADIO AND ACCESSORIES WERE STILL WORKING. ALL THE GEAR SHIFT LIGHTS WERE FLASHING AND A BEEPING NOISE OCCURRED. ON THE DASH A DISPLAY SAID "CHANGE GEARS TO START". I TRIED NEUTRAL AND OTHER GEARS, BEFORE GOING BACK TO DRIVE AND IT DIDN'T DO ANYTHING. I PLACED THE CAR IN PARK AND IT GOT STUCK IN PARK. I COULDN'T CHANGE THE GEAR AFTER THAT. I THEN PRESSED THE ON/OFF START BUTTON AND IT RESTARTED AND POWERED UP THE ENGINE AND I WAS ABLE TO DRIVE THE CAR HOME. I IMMEDIATELY CALLED THE DEALERSHIP AND LEFT A VOICEMAIL. THE FIRST APPOINTMENT AVAILABLE WAS JUNE 27TH, 2018 AT 0830. THE CUSTOMER SERVICE REP SAID THERE WAS NO LOG/WARNING OR NOTIFICATION RELATED TO THIS ISSUE. I CONTACTED CHRYSLER CORP CUSTOMER CARE AT 1101 ON JUNE 27TH, 2018 TO NOTIFY THEM OF THE ISSUE AND THAT THE DEALERSHIP COULDN'T FIND ANYTHING WRONG. CHRYSLER CORP CUSTOMER CARE REPRESENTATIVE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO ENSURE DEALERSHIP FILES A STAR CASE. I THEN RE-CONTACTED THE DEALERSHIP AT 1112 ON JUNE 27TH, 2018 AND ADVISED THEM WE WANTED TO OPEN A STAR CASE. THE CAR GOES BACK TO THE DEALERSHIP ON TUESDAY JULY 3RD, AND THEY WILL KEEP IT AND TRY AND RE-SIMULATE THE ISSUE WHILE WE HAVE A LONER CAR.

Jun 27, 2018

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

2 complaints

Battery light comes on, power steering goes out, start/stop function switches in and out of accessory mode, then total power drain and vehicle will not turn over or maintain a charge. vehicle is available for inspection. safety was compromised by lack of control of steering and vehicle shutdown in a roadway. issue has not been reproduced by independent services or dealer or other representatives. battery light appeared, etcs light came on, voltage meter drained very quickly until total loss of power.

Aug 30, 2023

WHILE DRIVING 60MPH ON I-55 ON DEC 26, 2017 WITH MY SICK NEWBORN BABY IN THE VAN MY 4 MONTH OLD 2017 PACIFICA STALLED ON ME IN THE CENTER LANE OF THE HIGHWAY. I WAS NOT ABLE TO PRESS THE BRAKES NOR STEER THE CAR. I SOMEHOW MANAGED TO MOVE OVER TO THE SHOULDER BY JERKING AT THE WHEEL I BARELY MADE IT ON TO THE SHOULDER AND THE VAN SHUT OFF COMPLETELY AND LOST ALL POWER. I CALLED ROADSIDE ASSISTANCE ONLY TO SIT ON HOLD FOR OVER 20 MINS. I THEN CALLED THE DEALERSHIP BACK AND THEY SENT A PRIVATE TOW TRUCK OUT TO ME. OVERALL I SAT FOR 1.5 HOURS BEFORE HELP ARRIVED. I WAS EXTREMELY COLD AND AFRAID FOR OUR SAFETY AS SEMI TRUCKS AND CARS SWERVED AROUND ME. THE VAN WAS TAKEN TO THE DEALERSHIP AND THEY ARE REPORTING THAT THE ALTERNATOR WENT OUT IN ADDITION TO ISSUES OF SEVERAL ELECTRICAL CODES THAT CAME UP. AGAIN, THIS IS A BRAND NEW VAN THAT I HAVE ONLY HAD FOR 4 MONTHS. I CALLED FCA ON 12/26/2017 AND 12/28/2017 TO FOLLOW UP AND I AM STILL WAITING ON A CALL BACK.

Jan 01, 2018

STEERING,WHEELS

2 complaints

The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.

Aug 22, 2023

The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.

Aug 03, 2022

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

2 complaints

I was stopped at a light and the car flashed all its lights and shifted me into park. After it started right back up but the check engine light came on and stayed on. It did this another two times as well and is very dangerous for me driving with my kids. prior to this issue I had to replace shutter and head gasket (Coolant leak). This car has so far cost 6K in repairs.

Jul 27, 2023

SINCE PURCHASING OUR PACIFICA, WE HAVE HAD NOTHING BUT ISSUES THAT SEEM TO NOT BE GETTING RESOLVED WITH CHRYSLER BESIDES CONTINUOUSLY IN THE SHOP. WE PURCHASED THE VEHICLE BRAND NEW SO WE WOULD NOT HAVE THE HASSLE OF AN UNRELIABLE VEHICLE. THE VEHICLE HAS LEFT US STRANDED WITH LESS THAN 30,000 MILES ON IT. WHILE DRIVING DOWN THE INTERSTATE, THE BACK HATCH CAME OPEN. AFTER PULLING OVER TO FIX THIS, AS I HAD KIDS IN THE CAR, THE VEHICLE KEPT OPENING. THE DEALERSHIP EXPLAINED THAT THERE WAS A RECALL AND FIXED THE ISSUE.CHRYSLER WAS VERY DIFFICULT TO WORK WITH THROUGH THE FIRST ISSUE. THE CASE MANAGER SAID THAT I WAS EXAGGERATED OVER THE ISSUES.WE THEN HAD THE AUTOMATIC START/STOP GO OUT, THIS CAUSED OUR DISPLAY SCREEN TO FREEZE UP AS WELL TO WHERE WE COULD NOT USE OUR CONTROLS. AT THIS TIME WE AGAIN BEGIN EXPERIENCING ISSUES WITH THE BACK HATCH AGAIN. UPON CONTACTING CHRYSLER A NEW CASE NUMBER WAS GIVEN AND WE WERE ONCE AGAIN SENT TO THE DEALERSHIP. SHORTLY AFTER BEING IN THE SHOP, I DROPPED MY CHILD OFF AT SOCCER PRACTICE. WHEN I RETURNED TO MY VEHICLE THE WHOLE SYSTEM SHUT DOWN AND DOORS OPENED AND WOULD NOT CLOSE ALL ELECTRICAL WAS SHUT DOWN. THE VEHICLE HAD TO BE TOWED AND WAS IN SERVICE DEPARTMENT FOR A WEEK. WE WERE LEFT WITH ONE VEHICLE TRYING TO HAUL OUR 5 CHILDREN AROUND WITH WORK AS WELL. RECENTLY THE 9-1-1 IS STUCK ON AND FREEZES THE DISPLAY SCREEN, ALONG WITH THE DRIVER PASSENGER SLIDING DOOR OPENING WITHOUT COMMAND OF THE BUTTON. THE VEHICLE IS SCHEDULED TO BE SERVICED....AGAIN. THIS HAS BEEN AN ONGOING ISSUE TO THE POINT WE DO NOT FEEL SAFE HAULING OUR FAMILY BUT FINANCIALLY ARE UNABLE TO TRADE IN, LEAVING US STUCK WITH A HEFTY CAR PAYMENT AND UNRELIABLE VEHICLE. WE WOULD NOT FEEL COMFORTABLE TRADING THIS CAR IN FOR ANOTHER FAMILY AS WELL.

Oct 21, 2019

POWER TRAIN,STRUCTURE,ENGINE

2 complaints

When driving my car will suddenly stall like it’s trying to change gears and jerks back pretty bad when it speeds back up. I e taken it to the dealership a few times and they said it’s normal. It seems to be getting more and more often. I also have bubbled paint on the hood of my car.

Feb 26, 2023

MY VAN HAS 54,000 MILES IT'S NOT VERY OLD AND THE TRANSMISSION IS SKIPPING (UP SHIFTING, DOWN SHIFTING, AND HIGHWAY DRIVING) I KEEP TAKING IT TO THE DEALER SHIP THEY KEEP RUNNING UPDATES ON IT AND IT'S STILL SKIPPING. THE VAN HAS A VERY ROUGH IDLE (KEEPS FEELING LIKE IT'S GOING TO TURN OFF WHILE IT'S IN PARK) SOMETHING IS WRONG WITH IT AND THE DEAL SHIP THINKS IT'S OKAY. WELL IT'S NOT. THE FRONT HOOD HAS BUBBLES IN THE PAINT AND IT'S STILL A NEW VEHICLE HOW AM I TO THINK I WILL BE OWNING THIS VAN FOR ATLEAST 10 MORE YEARS AND IT'S BECOMING RUSTED ALREADY.

Mar 24, 2021

STEERING,SUSPENSION,WHEELS

2 complaints

HELLO THIS IS AN ONGOING ISSUE. THIS WILL BE MY THIRD SET OF TIRES THAT ARE WORN IN A WAVEY PATERN. THE STEARING STICKS WHEN TURNING AT AROUND 40MPH AND THE WHEELE DOESNT RETURN ON ITS OWN ALSO AT LOW PARKING LOT SPEEDS IT SLIPS. I WAS MADE AWARE OF THIS ISSUE IN THE 2018 BUT I AM TOULD THIS DOESNT AFFECT THE 2017 BUT I AM HAVING THE SAME ISSUES. THANK YOU

Feb 13, 2023

WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB

Jul 21, 2017

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

2 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The RPM’s was stuck on 2,000 RPM. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicle was repaired. The vehicle was then taking to an independent mechanic several times where unknown repairs were completed; however, the failure persisted. Additionally, the contact stated that the check engine warning light was illuminated. The vehicle was taken to a local Pep Boys where it was diagnosed with evaporative emission system failure. Additionally, the contact stated while driving approximately 10 MPH and coming to a complete stop, the engine was making a loud banging sound before the vehicle shut off. The electronic throttle control warning light was illuminated and the message "Service electronic stability" was displayed. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic where an unknown repair was completed; however, the check engine warning light illuminated for several days. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11.

Dec 09, 2022

SUDDEN ENGINE FAILURE AND POWER LOSS WHILE DRIVING. ERROR MESSAGES DISPLAYED ON DASH INDICATING FAILURE OF ELECTRONIC STABILITY CONTROL AND TRANSMISSION, ALONG WITH CHECK ENGINE LIGHT. THIS ISSUE STARTED INTERMITTENTLY, BUT BECAME SO SEVERE THAT IT WOULD HAPPEN MULTIPLE TIMES IN A SHORT <10 MILE TRIP. TO RECOVER, THE CAR MUST BE STOPPED, TURNED OFF, AND THEN RESTARTED....UPDATED 11/03/17 *BF. UPDATED 11/9/2017*JS

Oct 21, 2017

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.

Oct 11, 2022

THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.

May 04, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

2 complaints

The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk because I cannot maintain a safe speed while driving. If I am stopped to make a turn, my vehicle has lost power or wouldn't gain speed as I was turning into or merging into oncoming traffic. Also, and the most dangerous, was when I had the vehicle in reverse to pull out of a parking spot at a store. When I attempted to turn the dial knob to "Drive", the vehicle turned itself off and the dashboard flashed with a message stating I need to put it in park and restart the engine. It was very scary to have the vehicle cut off on me like that. I have taken the vehicle to the local Chrysler dealership and an independent service center. The Chrysler dealership claim they were not able to reproduce the problem but stated they would have to break the engine down to the point of failure to diagnose the problem, a minimum charge of $750. The independent service center stated they could reproduce the problem and that it was the camshaft sensor which I had replaced for $400 but the problem continued not even an hour after I picked up the vehicle. They kept the vehicle an extra day but stated they were unsure of the problem and suggested it could be transmission related and that I take it to a certified transmission repair shop. The engine light came on when the problem first began but since having the vehicle serviced at the Chrysler dealership and the independent service center, the problem continues without the engine light appearing.

Jun 26, 2022

IN A SHOPPING CENTER PARKING LOT, ROLLING FORWARD AT 10 MILES PER HOUR. MY FOOT WAS NOT ON THE BRAKE OR THE ACCELERATOR. SUDDENLY, THE CAR ACCELERATED OVER 1 SECOND UP TO ABOUT 20 MILES PER HOUR. THE ACCELERATION WAS SO RAPID AND SUDDEN THAT I THOUGHT THAT I HAD BEEN REAR-ENDED. THE VEHICLE SLOWED WHEN I APPLIED THE BREAK. THE CAR THEN DID IT SEVERAL MORE TIMES OVER A FEW DAYS PERIOD. I HAVE TAKEN THE VEHICLE TO THE DEALER, AND THEY SAY THAT THE CAR'S COMPUTER HAS GENERATED MULTIPLE ERRORS, BUT THEY ARE UNABLE TO INTERPRET THE ERRORS. THE VEHICLE HAS BEEN AT THE DEALER FOR A WEEK, WITH NO SUCCESS IN DIAGNOSING THE PROBLEM OR THE FIX.

Nov 08, 2018

ELECTRICAL SYSTEM,EQUIPMENT

2 complaints

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start after several attempts with the STOP/START unavailable message displayed on the instrument panel. The contact replaced the battery however, the failure returned soon after each battery replacement. The contact also stated that the vehicle independently accelerated while driving at various speeds. The contact stated that the vehicle also stalled while depressing the accelerator pedal. The service shifter and service electronic stability system warning lights were illuminated on the instrument panel. Additionally, the contact stated that the vehicle would not accelerate above 25 MPH while driving. The contact was forced to use the hazard lights and slowly drove the vehicle back to her residence. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 19V348000 (Electrical System) and 18V395000 (Electrical System, Equipment). The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

Sep 10, 2021

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT). THE DEALER (LAWLEY DODGE CHRYSLER JEEP RAM, 2750 US-180, SILVER CITY, NM 88061, (888) 706-9179) WAS CONTACTED NUMEROUS TIMES, BUT THE CONTACT RECEIVED NO RESPONSE FROM THE DEALER AND HAD BEEN UNABLE TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THE PART WAS AVAILABLE AND TO BE REFERRED TO AN AUTHORIZED DEALER TO SCHEDULE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Jul 25, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

2 complaints

THIS IS THE SECOND COMPLAINT I HAVE FILED IN 24 HOURS. I BELIEVE I AM HAVING A KNOWN PROBLEM/RECALL IN MY VEHICLE: ENGINE STALL DUE TO SOFTWARE ISSUE AN ENGINE STALL CAN INCREASE THE RISK OF A CRASH. NHTSA CAMPAIGN NUMBER: 18V049000 I DROVE ABOUT 3 MILES. PARKED MY VEHICLE AND PUSHED THE BUTTON TO OPEN THE SLIDING BACK DOOR. WHEN I PUSHED THE BUTTON THE ENTIRE VEHICLE TURNED OFF INCLUDING THE ENGINE AND ALL THE LIGHTS. NOTHING ON THE DASH REMAINED LIT. I TRIED TO RESTART IT AND NOTHING HAPPENED. NO SOUNDS, CLICK OR LIGHTS APPEARED. I OPENED MY DOOR AND WAITED ABOUT A MINUTE THEN THE INTERIOR LIGHTS TURNED ON. THE SLIDING BACK DOOR HAD TO BE MANUALLY PULLED SHUT AT THIS POINT. I TRIED TO START THE VEHICLE AGAIN AND NOTHING HAPPENED. I TRIED AGAIN AND IT HESITATED, THEN STARTED. I WAS ABLE TO DRIVE ABOUT 10 MILES TO WORK AFTER THAT.

Jan 16, 2020

I PURCHASED A 2017 CHRYSLER PACIFICA IN OCTOBER 2016 AND IT HAS GIVEN ME NOTHING BUT PROBLEMS EVER SINCE THEN. WITHIN THE FIRST YEAR I TOOK THE VEHICLE BACK TO THE DEALERSHIP MULTIPLE TIME FOR A WIDE RANGE OF ISSUES 1. THE MAIN ISSUE WAS A HESITATION IN ACCELERATION (THIS PROBLEM IS ONGOING) EACH TIME WE TOOK IT IN THEY SAID THAT BECAUSE THEY COULDN'T DUPLICATE THE PROBLEM THEY COULDN'T DIAGNOSE IT, BUT WHEN WE GOT IT HOME THE PROBLEM ALWAYS CAME BACK. IT JUST CONTINUED TO GET WORSE, THE WARRANTY WE PURCHASED RAN OUT AND THE VEHICLE ENDED UP GETTING TOWED MULTIPLE TIMES FOR REPAIRS FOR THE FUEL SYSTEM AT ANOTHER DEALERSHIP (BECAUSE I LOST CONFIDENCE IN THE DEALERSHIP OF PURCHASE). THE FUEL SYSTEM PROBLEM IS DANGEROUS BECAUSE IT STALLS, STOPS, AND SHUTS OFF IN TRAFFIC. 2.THE PASSENGER (RIGHT-REAR) TURN SIGNAL AND REVERSE LIGHT (RIGHT) WIRING HAD TO BE REPAIRED AND IS NOW OUT AGAIN ALSO VERY DANGEROUS WHEN PEOPLE DON'T KNOW YOU'RE TURNING RIGHT, WE'VE ALMOST BEEN REAR-ENDED SEVERAL TIMES DUE TO NOT HAVING A WORKING REAR SIGNAL. 3.THE LIFT GATE STOPPED WORKING 4.THE ENGINE SOUNDS ROUGH LIKE ITS READY TO SHUT OFF. MOST OF THESE ISSUES WERE REPORTED AND/OR REPAIRED WHILE THE VEHICLE WAS STILL UNDER WARRANTY. NOW THAT THE WARRANTY HAS EXPIRED ALL OF THE COST ARE MY RESPONSIBILITY. A LOANER CAR IS NO LONGER AN OPTION SO I HAVE TO PAY FOR RENTALS OR MISS WORK. COPIES OF THE MANY ROADSIDE CALLS AND TOWS ATTACHED.

Oct 13, 2019

STEERING,VEHICLE SPEED CONTROL

2 complaints

I WAS TURNING AT AN INTERSECTION AND MY PACIFICA STALLED AND WOULD NOT GO UNTIL I SLAMMED ON THE GAS BECAUSE A CAR WAS COMING AND I ALMOST GOT HIT. IT'S VERY UNSAFE FOR MY KIDS TO BE IN THE VAN IF IT'S GOING TO STALL WHEN TURNING.

Oct 24, 2019

ON 4 OCCASIONS I LOST ABILITY TO ACCELERATE. I PUSH ON THE GAS AND THE CAR WON'T GO. IT JUST STOPS OR STALLS. THE POWER IS ON BUT CAR WON'T GO. I SEEM TO LOSE SOME POWER STEERING. TWICE THIS WAS WHILE MAKING A LEFT TURN WITH TRAFFIC COMING TOWARD ME ON A BUSY STREET. I WAS STALLED IN THE MIDDLE OF THE ROAD . FINALLY THE VAN BEGAN TO WORK AGAIN AND SHOT ME FORWARD ABRUPTLY. TODAY 11/27/17 I BROUGHT IT TO CHRYSLER DEALERSHIP. THEY ARE TELLING ME A SOFTWARE UPDATE WILL FIX IT BUT I'M SKEPTICAL AND AFRAID TO DRIVE IT.

Nov 27, 2017

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

2 complaints

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FEATURE. *LD THE CONSUMER STATED THE FORWARD COLLISION AVOIDANCE SYSTEM WAS INOPERABLE. *JS

Jul 25, 2019

Crash: 1

ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE HAVING FAILED, THE SYSTEM CANNOT BE RESET WHILE CONTINUING TO DRIVE, BUT TURNING THE ENGINE OFF AND RESTARTING WILL RESET IT. LOSING THESE SYSTEM PRESENTS A SAFETY HAZARD AS THE FCW IS NOT ONLY A WARNING SYSTEM BUT CAN ACTUALLY STOP THE CAR IN AN EMERGENCY SETTING. LOSING THE ACC (ADAPTIVE CRUISE CONTROL) ACTUALLY MEANS LOSING ALL CRUISE CONTROL, WHICH IS NOT ONLY ANNOYING BUT CAN EASILY LEAD TO EXCEEDING SPEED LIMITS AND/OR CONSTANTLY CHECKING THE SPEEDOMETER SETTING RESULTING IN REDUCED DRIVER SITUATIONAL AWARENESS. THE BIGGEST PROBLEM IS THAT THE FAILURE THROWS NO CODES THAT CODE READERS AT AUTOZONE OR CHRYSLER CAN SEE AND CHRYSLER SERVICE SAYS THERE IS NO FIX WITHOUT A CODE. INABILITY TO DIAGNOSE AND FIX THIS IMPORTANT ENHANCED SAFETY SYSTEM IS A SAFETY FAILURE AT CHRYSLER. NOTE THAT THE FAILURE HAS OCCURRED IN A VARIETY OF SITUATIONS--DAY/NIGHT/SUN/RAIN/CLOUD/SNOW/DIRTY/CLEAN/FAST/SLOW.

Feb 06, 2018

POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE

2 complaints

FIRST, THE TWO BATTERIES IN THE VEHICLES ARE FAILING PREMATURELY. OURS JUST FAILED ABOUT A WEEK AFTER THE START/STOP SYSTEM LIGHT ACTIVATED ON DASH. OUR VAN WAS PARKED FOR 7 DAYS AT AN AIRPORT AND UPON RETURNING FROM VACATION THE BATTERIES WERE DEAD AND UNABLE TO BE RECHARGED. IRONICALLY, MY SISTER-IN LAW IN CALIFORNIA WHOM WE WERE VISITING, HAD THE EXACT SAME PROBLEM WITH THEIRS WHILE WE WERE THERE. AGAIN, A 2017 CHRYSLER PACIFICA. MY RESEARCH SHOWS THIS IS A REOCCURRING ISSUE ALL ACROSS THE COUNTRY ACCORDING TO GOOGLE RESEARCH AND CARCOMPLAINTS.COM. SOME PEOPLE ARE HAVING THEIR VAN DIE OR STALL WHILE IN MOTION. SECOND, THERE IS A PROBLEM WITH THE PAINT BUBBLING UP AROUND THE HOOD EDGES. AGAIN, MY RESEARCH ON GOOGLE AND CARCOMPLAINTS.COM REVEALS MANY ARE SUFFERING THIS BUBBLING PAINT ISSUE. LAST, THE TRANSMISSION HAS AN EXTREMELY HARD SHIFT INTERMITTENTLY BETWEEN 10 TO 15 MPH. SO HARD IN FACT, IT FEELS AS IF YOU HAVE BEEN REAR ENDED. AGAIN, RESEARCH ON GOOGLE AND CARCOMPLAINTS,COM AND PACIFICA FORUMS, INDICATE THIS IS NOT AN ISOLATED ISSUE. MANY ARE EXPERIENCING THIS ISSUE.

Jul 04, 2019

VEHICLE "JERKS" WHEN AUTOMATICALLY SHIFTING. THIS HAPPENS AT SLOW SPEEDS, WHILE IN MOTION, ON CITY STREETS. HAS BEEN TAKEN TO DEALER, AND WAS TOLD NOTHING COULD BE DONE UNLESS THE "CHECK ENGINE" LIGHT WAS ON. PASSENGER SIDE SLIDING DOOR WILL RETRACT AS IF SOMETHING IS BLOCKING ITS TRACK WHEN THERE IS NOTHING THERE. PAINT IS BUBBLING ON THE HOOD

May 20, 2019

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

2 complaints

WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.

May 25, 2019

ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SECONDS TO 1 MINUTE. THE DOOR WAS NOT RESPONSIVE TO OPENING BY PUSHING THE BUTTON AND FINALLY RE-OPENED WHEN I PUT IT BACK IN PARK. IT LEFT A BRUISE ON HIS ARM FOR APPROXIMATELY 10 DAYS, HE WAS NOT INJURED. CHRYSLER INVESTIGATED THE INCIDENT BUT COULD NOT REPLICATE THE PROBLEM. IN ADDITION, THE VAN WILL HARD KNOCK/SHIFT, USUALLY AT LOW SPEEDS AND HAS STALLED OUT WHILE ATTEMPTING TO ACCELERATE IN TRAFFIC MULTIPLE TIMES. THIS IS A MAJOR SAFETY CONCERN. THIS STARTED HAPPENING AFTER IT WAS TAKEN IN TO GET THE SAFETY RECALL TRANSMISSION UPDATE. CHRYSLER CANNOT REPLICATE THIS PROBLEM AND HAS NO STORED DATA IN THE COMPUTER SHOWING PROBLEMS HAVE OCCURRED. I AM DEEPLY CONCERNED WITH THESE ISSUES AND THE SAFETY OF MY VEHICLE. WHILE I AM SATISFIED WITH THE LEVEL OF CONCERN AND RESPONSE CHRYSLER PROVIDED DUE TO THE DOOR INCIDENT, I THINK THERE ARE MANY IMPROVEMENTS THAT NEED TO BE MADE TO MAKE THIS VEHICLE SAFER. I HAVE OWNED MULTIPLE VANS AND CAN SAY THAT THE MECHANICAL DOORS ON THIS VAN ARE VERY SLOW TO REACT TO OBJECTS IN THE WAY OF CLOSING AND WILL CLOSE VERY HARD BEFORE RE-OPENING. THE SHIFTING ISSUE IS VERY, VERY CONCERNING AND CHRYSLER'S LACK OF CONCERN REGARDING THE ISSUE IS EVEN MORE CONCERNING.

Sep 22, 2018

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

2 complaints

WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.

Feb 06, 2019

THIS CAR HAS HAD MULTIPLE STALLS, WHEREAS WHEN DRIVING, THE ENGINE WILL SHUT DOWN AND STEERING BE AFFECTED. THIS HAS HAPPENED IN THE MIDDLE OF AN INTERSECTION WITH MY CHILDREN IN THE CAR. THERE ARE NO WARNING SIGNS THAT THIS WILL HAPPEN, THE CAR JUST SUDDENLY BECOMES INOPERABLE. YOU HAVE TO PLACE IN PARK FOR 30 SECONDS AND THEN RESTART THE CAR. THIS CAR IS EXTREMELY DANGEROUS TO DRIVE. THE DIAGNOSTIC IS A FUEL PRESSURE SENSOR, BUT FURTHER RESEARCH INDICATES THIS IS A WIDESPREAD PROBLEM THAT CHRYSLER MAY BE AWARE OF. ..UPDATED 10/25/17 *BF

Aug 16, 2017

VEHICLE SPEED CONTROL,SERVICE BRAKES

2 complaints

THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC.

Apr 04, 2018

TL* THE CONTACT LEASED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS STUCK SEVERAL TIMES WHEN APPLIED, AND THE BRAKES FAILED TO RESPOND WHEN THE PEDAL WAS DEPRESSED. THE CONTACT APPLIED THE BRAKES WITH FORCE AND THE VEHICLE SURGED FORWARD. WHILE ATTEMPTING TO COAST OVER TO THE SHOULDER OF THE ROAD, THE VEHICLE SWIPED A METAL POLE. THE FRONT PASSENGER SIDE TIRE WAS IMPACTED DUE TO THE FAILURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER SENT A TECHNICIAN TO INSPECT THE VEHICLE, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 738.

Apr 25, 2017

Crash: 1

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

2 complaints

VEHICLE ENGINE AND ELECTRICAL SYSTEM SHUT DOWN WHILE DRIVING 35 MPH IN TRAFFIC. TOTAL LOOKS OF POWER STEERING ALSO OCCURRED. OUR FAMILY WITH SMALL CHILDREN ALSO WERE IN THE CAR. THIS COULD HAVE BEEN MUCH WORSE IF IT OCCURRED AT HIGHWAY SPEEDS ON A BUSIER ROAD. ONCE STOPPED THE DASH ALERTED US TO SHIFT TO PARK TO RESTART VEHICLE. WE DID BUT CAR WOULD NOT START. NO ATTEMPT TO TURN OVER AT ALL. PUT FLASHERS ON AND PARTS OF DASH, UCONNECT SCREEN AND INTERIOR LIGHTS FLASHED ALSO. CAR HAS 10,000 MILES ONLY AND HAS BEEN RELATIVELY TROUBLE FREE TO THIS POINT. I SEE MANY LIKE COMPLAINTS ON THIS WEBSITE AND IN ONLINE FORUMS. TO DATE IT SEEMS READING FEEDBACK FROM OTHERS AFFECTED, EVEN AFTER MULTIPLE OCCURRENCES AND TRIPS TO THE DEALERSHIP, CHRYSLER HAS NOT IDENTIFIED A ROOT CAUSE OR BEEN ABLE TO PERMANENTLY RESOLVE THE ISSUE. THIS IS A HUGE SAFETY ISSUE AND WE WILL NOT DRIVE THIS CAR AGAIN WITHOUT A DEFINITE RESOLUTION.

Jan 06, 2018

THE VEHICLE SUDDENLY APPEARED TO SHIFT INTO NEUTRAL, WHILE STILL IN "DRIVE", GOING APPROXIMATELY 40 MPH. THE ACCELERATOR WAS COMPLETELY UNRESPONSIVE AND DRIVER WAS UNABLE TO SHIFT INTO ANOTHER GEAR. THE VEHICLE REPEATEDLY SAID "NOT IN PARK" WHILE IN PARK, SHOWED THE REVERSE CAMERA WHILE IN DRIVE, AND WOULD NOT ACCELERATE WHEN IN DRIVE. FORTUNATELY THE DRIVER NOTICED THE CHECK ENGINE LIGHT HAD COME ON AND WAS PULLING INTO A GAS STATION WHEN THE UNRESPONSIVE ACCELERATOR OCCURRED, OTHERWISE A COLLISION WOULD MOST DEFINITELY HAVE HAPPENED. .UPDATED 10/25/17 *BF

Aug 18, 2017

AIR BAGS,SEAT BELTS

1 complaint

The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passenger seat belt did not restrain. The contact stated that the waist strap did not restrain. The contact's son, who was seated in the rear passenger seat, was thrown forward. The contact's son did not receive medical attention; however sustained injuries to his neck, back, and right and left shoulders. In addition, the contact's son sustained severe pain in his lap area. The contact, who was seated in the front passenger's seat, later went to the local medical center. The contact sustained severe pain and bruises to both legs from the air bag deployment. The contact stated that the ongoing pain was so severe. The vehicle was taken to a local tow yard. The vehicle was condemned as a total loss. A Police report was filed. In addition, the contact referenced an unknown seat belt recall that was initiated a while ago. The dealer was contacted; however, the contact was informed at that time that the contact's VIN was not associated with the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

Dec 09, 2025

Crash: 1

Injuries: 2

STEERING,LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

While driving you feel the steering wheel sticking when at a certain degree. It has mostly occurred when on a curve and when going over 40 mph. We take several long trips and it has happened multiple times.

Sep 10, 2025

STEERING,UNKNOWN OR OTHER

1 complaint

Unknown. Steering wheel sticks most days. Happens especially when turning and driving around a curb. Have felt this multiple times a day.

Sep 09, 2025

HYBRID PROPULSION SYSTEM

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The check engine and battery warning lights were illuminated. The vehicle was taken to a local dealer, where it remained for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Aug 11, 2025

POWER TRAIN,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and having there vans in dealership on several events, having reset in software upgrades, transmission replacement with only the problem to return. Please fix this, this one of my vehicles that unfortunately I have to drive because it's my only vehicle. This problem happens at lest everytime I'm driving daily, it started maybe a few weeks ago from the time this has been written.

Aug 09, 2025

BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

Parksense Unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.

Jul 14, 2025

Crash: 1

SERVICE BRAKES, HYDRAULIC,ENGINE

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds, there was an abnormal clanking sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the valve gasket covers, the intake manifold gasket kit, oil filter housing, front brake pad and rotors, all the motor mounts, and the front sway bar links needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

Jul 07, 2025

STEERING,SUSPENSION

1 complaint

Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.

Mar 14, 2025

Crash: 1

Injuries: 2

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.

Mar 10, 2025

SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, with the brake pedal depressed all the way to the floorboard the vehicle failed to stop as intended. As a result, the contact had to go through a stop sign eventually coasting to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the brakes had seized. The contact was also informed that the front end struts needed to be replaced. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 140,000.

Feb 01, 2025

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were attempting to exit the vehicle from the rear driver’s side sliding door, the door failed to open as needed. The contact attempted to manually open the door from outside the vehicle and was unable to open the door. The contact stated that while driving to the dealer to service the door, the door ajar message was displayed on the instrument panel, accompanied by a warning chime. The contact closed the door which corrected the failure. Once the vehicle was at the dealer, the failure was diagnosed, and the contact was provided an estimate for the repair. Upon investigation, the contact discovered Manufacturer Communication Number: 08-027-18(Electrical System) which was linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had been repaired. The failure mileage was approximately 40,000.

Oct 21, 2024

PARKING BRAKE

1 complaint

See attached document for complaint.

Sep 27, 2024

ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

Intermittently my van will lose power, all dash lights will pop up, active parksense unavailable, service required , blind spot alert temporarily unavailable , service shifter, fcw unavailable service required, service electronic stability control will pop up on the dash and in the message center. Code p0420 has popped up on a reader. Several trips to the dealership purchased at, and they cannot figure out the issues. I have 2 kids, this is a major safety concern. I had it shutdown on a highway 3 weeks ago with my 9 month old in the van. Recall list says everything was repaired, but it seems there needs to be more recalls. These vans are not safe. Recall them all. Chrysler is going to end up with a lawsuit. I think this is a major defect on the electrical and computer systems. When driving the van it will show I'm doing 70 but really 35mph. The van will rough idle. Again these are all intermittent issues that happen all at once. It seems like the van will reset itself once it's sat overnight. We just bought the van in May 2024 and this started a few weeks later. Very frustrating. The dealership won't buy it back, they can't figure out what the issue is. I

Sep 21, 2024

ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

The contact owns a 2017 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed through an intersection, the automatic braking system engaged independently, and the engine shut off. Despite the sudden failure, the contact's wife was able to restart the vehicle and resume normal driving. The contact then stated that while driving at slow speeds, the failure reoccurred with the Lane Departure Assist message flashing on the instrument panel. The manufacturer was notified after each failure had occurred; however, the contact was not offered any assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 67,950.

Sep 19, 2024

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred while driving, and the vehicle independently shifted to park(P). The immobilizer warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA Campaign Numbers: 23V010000 (Electrical System, Hybrid Propulsion System) and 18V049000 (Electrical System, Engine and Engine Cooling) that were previously performed on the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.

Aug 06, 2024

ENGINE AND ENGINE COOLING,POWER TRAIN,STRUCTURE

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while depressing the accelerator pedal, the vehicle would not immediately accelerate, and the transmission experienced hard shifting. The check engine warning light remained illuminated. The contact stated that later while driving at an undisclosed speed, the engine misfired. The vehicle was diagnosed, and it was determined that the transmission was faulty and engine coolant was present inside cylinders number 1,3 and 5. The vehicle was not yet repaired. Additionally, the driver’s and passenger’s side sliding doors malfunctioned and erroneously opened after being closed. The doors were reprogrammed, and the vehicle was repaired. The contact stated that after a cold start the brake pedal extended to the floor. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.

Apr 05, 2024

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

My vehicle now 3 times just stops on me luckily 2 of the 3 times i was going maybe 10 mph. only once i was going 35 and it just slams shut i am being told they are no active recalls however this is a problem and going to cause an accident when this happens my drive light on the dash is flashing as well as on the knob to put it in to drive. this is just one of the many problems with the vehicle the transmission constantly jerks you around. the sliding doors have a mind of their own. i am a single mom of 4 and i purchased this car almost bran new and i only have 3000 left to pay on it and i can barely drive it i dont even like going around my neighborhood in the vehicle for fear it will just stop. it has also left me stranded when everything just stopped working in the car and that turned out to be a recall that i was notified about til a few weeks after it left me and my kids on the causeway bridge. and before that alot of time my car wouldnt even start it was something with the battery for starting the vehicle. Chrysler should be sued for making this vehicle it is horrible i got it to have a reliable car for me and my kids and now im paying almost 500 a month for my car to sit in my driveway because no one wants to ride in it.

Mar 21, 2024

SUSPENSION,ENGINE

1 complaint

of all the issues, I want to bring attention to 2 very serious ones. 1) Engine has transmission issue. Auto Shifting of gears give constant jerks and this was never resolved. Chrysler has always avoided this as it's a very expensive fix. Have taken to several different dealerships in 2 different states. (NJ & TX) 2) Coolant leaking. This ends up becoming an engine problem that they don't fix.

Mar 17, 2024

SUSPENSION,POWER TRAIN,ENGINE

1 complaint

I purchased this Chrysler Pacifica from advantage auto sales in new Kensington pa. Making payments obviously but I have had nothing but issues since we got it. Now it’s up at #1 Cochran and they did a exam and they sent me a video and the transmission is bad, (which when I got the vehicle I been saying something is wrong with the transmission, took it to the garage they kept telling me to take to for now 3rd gear to be grinded out. Head gaskets went in it as well they kept it for over 2 months to not even put parts back together properly, axle is bad. Leaking oil somewhere where still , this fan flapper thingy in the front is bad and been since day 1 there is a bad sensor on it which they told me they fixed and clearly didn’t. I have had nothing but issues on this vehicle since I got it. It sees more garages than it does outside. I have 4 kids. Making a lot of trips to doctor appointments and such.. so I need a vehicle, they don’t care. I went to the dealer yesterday and they just told me to take it to another place to get the transmission rebuild or whatever but I feel that isn’t going to fix it and I’m just gonna have more issues in the long run. Can you guys help me at all ?! I need something done. My warrenty is up soon and they only cover 8,000 of the tranny and it’s a 10,000 tranny.

Mar 13, 2024

ENGINE AND ENGINE COOLING,HYBRID PROPULSION SYSTEM

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, the contact stated that after starting the vehicle, the vehicle shuddered and experienced low idling. The vehicle was taken to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.

Mar 11, 2024

SUSPENSION,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH, the vehicle started to sway from left to right, and a message displayed reading "Stability Control System Fault". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the rear passenger’s side cradle was fractured. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.

Nov 22, 2023

SERVICE BRAKES,ENGINE

1 complaint

I received P258B warning and further diagnosis came to know that C0021-02 and C1252-92 warnings. While applying breaks i am getting hissing noise and break pedal pushes me back where i have to apply lot of pressure to stop the vehicle. This is happening only when i press the pedals hard. I did diagnosis and noticed that the break vaccum pump fuse gone and replaced the same again it blown. Then realized that that the Vaccum pump it self is not working and the same is ordered and replaced. Now the vaccum pump issue is fixed but still the break pedals are hard and getting hissing noise while applying breaks. Now i may need to change the break booster to get this fixed.

Sep 29, 2023

POWER TRAIN,LANE DEPARTURE

1 complaint

The vehicle loss power while driving on the highway would not accelerate

Aug 17, 2023

POWER TRAIN,EXTERIOR LIGHTING,STRUCTURE

1 complaint

This week was the SECOND time our van lost both low beam headlights at the same time while driving at night. Both times the dealership wanted over $500 to replace them. Our drive train will catch while driving. We took our van in for this problem and were told by the dealership that "its just the way the transmission is made" When we bought the vehicle it was two years old and had rust spots on the hood. We had it repaired. Now, two years later the same rust bubbles are starting to appear on the hood.

Aug 04, 2023

ENGINE AND ENGINE COOLING,ENGINE

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds, the temperature gauge fluctuated between hot(H) and normal(N). In addition, the vehicle hesitated upon depression of the accelerator pedal. The contact discovered that the coolant level remained low. The e vehicle was taken to an independent mechanic where leaks were discovered in the oil housing and the radiator. The contact's husband replaced the spark plugs; however, the failure remained. The vehicle was taken to an independent mechanic where the mechanic discovered a misfire in cylinder #3. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 81,000.

Jul 26, 2023

POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

Losing power like the vehicle is in limp mode. Flashes the “service lights” for multiple things including shifter, airbags, breaking system, etc. it has set the park break while in motion as well. When a computer is attached is brings up can c bus codes and implausible assisted driving codes. Also will not go into reverse when this is happening. Sometimes the shifter doesn’t work either.

Jul 05, 2023

ELECTRICAL SYSTEM,VISIBILITY/WIPER,LANE DEPARTURE

1 complaint

The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.

May 25, 2023

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to CarMax where it was diagnosed; however, the cause of the failure could not be determined. The vehicle was then taken to the dealer where it was diagnosed and determined that the oil needed to be changed. The vehicle was repaired; however, the failure recurred. The check engine warning light illuminated. The vehicle was taken back to the dealer where it was determined that either the fuel filler, filler neck, or filler tube failed and could not be repaired or replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,054.

Apr 03, 2023

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

While driving our minivan it stalls or it seems like the gas isn’t getting to the engine. It has happened when I’ve been accelerating from a side road across a very busy road on more thank e occasion. We thought it was the gas we were using. Now we’ve been advised it is due to a “crank shaft sensor”. (?) We may not be eligible to get it fixed because we got our 2017 Pacifica in Oct 2016, drove it approx. 15,000 miles/ year so we may not be able to get it fixed for free.

Mar 14, 2023

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

Unknown. Vehicle jerks when shifting gears

Feb 25, 2023

POWER TRAIN,EXTERIOR LIGHTING,ENGINE

1 complaint

This vehicle like so many others have many problems with low miles! My van less than 70k mile and has a major oil leak! Chrysler will just give you the run around and you are stuck fixing it !! They know these split engine cars are junk and they left it to us consumer to fix it ! This should be a class action lawsuit because it’s way too many of us owners out here experiencing the same problems

Jan 30, 2023

BACK OVER PREVENTION,EQUIPMENT

1 complaint

The contact owns a 2017 Chrysler Pacifica. The contact stated that the touch screen failed to respond as needed. The vehicle was shifted into reverse; however, the rear-view camera failed to operate as designed. The contact stated that the radio malfunctioned, and the steering wheel heater and seat heaters failed to deactivate causing the seats to overheat and burn the occupants. The vehicle was taken to the dealer who had replaced and upgraded the center seat module; however, the failure reoccurred. The contact returned the vehicle to the dealer two more times where the radio was replaced then the touchscreen was replaced. The failure reoccurred; however, the contact had not taken the vehicle back to the dealer. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 16,742.

Dec 01, 2022

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.

Oct 19, 2022

STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

My Pacifica suddenly will not start. I ended up jump-starting the van. Then whenever I stopped, it needed a jump start. This whole ordeal is from a single day. Driving back on the high-way, suddenly van acted weird, all electronics going haywire, various instrument "unavailable" messages started coming, and on the highway Van all systems failed, power steering locked, I pulled over and battery icon (red) came on as well. Car died. I re-jump started it and then drove again with seeing the battery fluctuating between 10.2 v to 16v. Then when we exited the highway, this time, the van stalled right in the middle of the road. No warning, nothing. I feel this is a single point of failure that if the battery is having an issue, (though it seems alternator) was charging it, it could have caused two crashes. I am really concerned. I have had dead batteries in my other cars but nothing like that where all instruments start acting weird. Also few other weird things happening during this time: passenger windows will come down automatically again and again and again while driving. All different security features sporadically say unavailable, airbag, esc, ACC, FCW etc.. This needs to be looked at as a "Single Point of Failure" issue.

Sep 06, 2022

STEERING,SEAT BELTS

1 complaint

My 2017 Chrysler Pacifica Touring Minivan has a steering issue. Within the last several months, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn when there is a bend in the road, (3.) when making a slight turn while on the on-ramp on the highway, (4.) occasionally when switching lanes on the highway. During these situations, the steering wheel sticks and does not return to center, instead, it has to be forced out of the momentary stuck position causing unnatural/unpredictable realignment of the car (swerve, jerking the steering wheel, causing panic) . There are no associated lights or warnings. This problem first lead us to stop driving the car out of fear of getting into an accident (safety for ourselves and others). Then, upon research for similar problems on the internet, we see that there has been a recall for 2017-2019 Chrysler Pacificas for steering issues, but our VIN is not included. I’ve had mechanics to look at it, one kept it several weeks trying to find the issue, done research online, the only answers are there’s a problem but no one has a solution. All guess work. The Occupant Classification Module also has created problems with transmission failure. To be able to drive the van, you have to disconnect the passenger seat sensor. Driving down the road with the OCM connected it will suddenly lose power, transmission won’t shift, which can cause a wreck not being able to get out of the way or completing a maneuver. Anytime there’s a steering problem, random transmission problem, or loss of power in traffic, there’s a safety problem.

Aug 16, 2022

Insert, Padding

1 complaint

Foam headrest became unglued and broke. I have 2 identical car seats this happened to one in Sept and now one in Dec. based on google search seems like it’s a common issue.

Dec 30, 2021

POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

While traveling on a dry highway, with good tires/new tires, and decelerating from 45 mph and approaching a red light, and a moderate, but firm pressure on the brake to bring the van to a full stop, the speed decreased to 15 mph, with the tachometer stable at 800 rpm and then to 10 mph, with both hands on the wheel, left foot on the dead pedal, and right foot on the middle of the brake pedal. As the speedometer made the transition at 10 MPH, the tachometer surged to 1500 RPM and then to 3000 in under 3 seconds, which cause me to initiate an emergency action drill of stabbing the brake pedal hard three times and rotating the transmission control to the lowest gear. The transmission refused to shift lower, and the control of the vehicle turned on oa wrestling match and the tachometer surged from 1500 RPM, them 3000 RPM, then 4500 RPM, and then 6000 RPM, each time the vehicle acting like it was repeatedly being rear-ended at a speed exceeding 15 MPH. The engine could not be disengaged and aceelaretd uncontrollably to over 40 MPH, through a busy intersection, and required over 24 hard break stages over a 10 second period to actually stop the car, and the engine refused to disengage until stopped. Once the car was restarted it immediately surged forward trying to fight through the hard applied brakes. The cruise control was never on the entire time. I then stut down the engine once I was able to wretle it to a stop with the engine climbing to over 4500 RPM. I then took this vehicle to a safe area, and repeated the conditions, and again as the vehilce speed dropped below 15 MPH, and certainly below 10 MPH, the egine tachometer increased in steps of 1500 MPH, 3000, 4500, 6000 RPM, and no control could be achieved other then violently "stabbing" the brake pedal. Under controlled conditions the behavior was repeatable over 20 times. This is a life threatenign defect, and it appears to be software in origin. I have CAN data streams from the events (23) and video.

Sep 20, 2021

Injuries: 1

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

1 complaint

I have twin boys, I let them out of their car seats after returning from daycare. I took bags in my house and returned to find my door off the upper track and hanging from the lower attachment causing much stress to the bracket and and scratching my exterior paint. From the door opening and closing so many time off the track. This occurred after my son said he hit that button on the door a few times. This door could of easily fallen off or hurt one of my sons. Very scary! Also I found numerous other Pacifica forums that say the side windows have broken on there vehicles after this same type of event has happened. I am very concerned, this is my daily driver for all 3 of my sons who are all under 4yrs old. This heavy door could of caused serious damage to one of my sons. Please help me resolve this problem. Also now I have scratches on my paint from the door going back a forth which is visible from the outside.

Aug 23, 2021

STEERING,ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

While driving vehicle with cruise control set to 55 vehicle stallings, losing power steering, and loses all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. Send back to dealership three times to two different dealerships and for same

Jul 15, 2021

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

We’ve written the NHTSA in the past and have not received a response. We understand Covid was a problem that messed a lot of things up and we’ve been patient until now and we’re writing again hoping for a long awaited response. We purchased new (on 03/10/17) a 2017 Chrysler Pacifica with the factory installed tow package, which Dealer and Chrysler Corp claimed it could tow 3600 pounds, so we can purchase and tow a 3500 pound RV but since the van purchase we have learned that we need trailer brakes on any trailer weighing more than 2500 pounds so the van and trailer could stop safely. After much investigation and many calls with our Dealer, Chrysler Corporation and many RV Dealers, it turns out the 2017 model year that Chrysler Corporation claimed it could tow up to 3600 pounds, can not In fact safely tow over 2500 pounds without a brake controller/trailer brakes and our van, which was purchased with the factory tow package, was not designed or wired to accommodate the necessary brake controller to tow over 2500 pounds and it can not be retrofitted with a necessary brake controller. The Dealer advised taking the matter up with Chrysler Corporation and Chrysler advised taking the matter up with the Dealer, and neither will resolve the safety issue. Can you please tell us if this is a safety issue or if in your opinion we can safely tow a 3500 pound RV without a brake controller and trailer brakes or do you recommend we seek legal counsel. Thanks very much for your time and expertise in this serious matter. Anxiously awaiting your response.

May 24, 2021

POWER TRAIN,FORWARD COLLISION AVOIDANCE

1 complaint

FROM A STOP AT A STOP LIGHT, WHEN LIGHT TURNED GREEN ACCELERATED TO ABOUT 18 MPH (GOING STRAIGHT THROUGH LIGHT) THEN LOST ALL POWER (WITH ACCELERATOR STILL DEPRESSED) WHILE IN MIDDLE OF THE INTERSECTION. AT THAT SAME TIME A NOTIFICATION DISPLAYED ON THE DASHBOARD FOR ABOUT 5 SECONDS STATING "ADAPTIVE CRUISE CONTROL (ACC) OFF". AFTER ABOUT 5 SECONDS NOTIFICATION DISAPPEARED AND POWER RETURNED TO VEHICLE. THIS EXACT ISSUE HAPPENED TWICE IN THE SAME DAY.

Apr 06, 2021

EQUIPMENT,BACK OVER PREVENTION

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED AFTER SHIFTING GEARS FROM REVERSE TO DRIVE, THE REAR BACKUP CAMERA IMAGINE REMAINED ON THE DISPLAY SCREEN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V886000 (BACK OVER PREVENTION, EQUIPMENT) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

Feb 25, 2021

POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

STEERING WHEEL GETS STUCK ON TURNS EVEN SLIGHT ONES HAVE TO PULL IT IN CORRECT DIRECTION. LIGHTS ON DASH GO OFF AS I DRIVE AT NIGHT IS TERRIBLE. SIDE SLIDING DOORS, BACK DOOR HAVE OPENED BY SELF AS I APPROACHED VEHICLE. RADIO VOLUME USED TO GO UP AND DOWN, SAME FOR THE PARKING BRAKE AS I PARKED, IT ALSO WHILE DRIVING MAKES LOUD BUNK NOISE AND AS IT SHOLTS LIKE WHIP LASH TO MY NECK AND SPINE. THE TIRES LOOSE AIR RIGHT AWAY. MOST IMPORTANT IS STEERING AND SHOLT. I DRIVE FOR A LIVING AND THESE ARE SO DANGEROUS. DEALER IN HOMESTEAD ACKNOWLEDGED ISSUES, BUT STILL SAME WAS TOLD WAS FIXED, YET I WAS TO BE CHARGED TO JYST HAVE IT CHECKED $120, WORST SERVICE EVER AT ALL 3 DIFFERENT DEALERS, CUSTOMER SERVICE IS TERRIBLE WAIT TIME FOR OUL CHANGE IS OVER 2 HRS ONE TIME. AM TOTALLY DISSATISFIED WITH THIS VEHICLE. THE ONLY GOOD THING IS THE DROP SESTS BUT I ALMOST GOT SQUEEZED IN WHILE MOVING ABOUT NO SENSOR STOPS IT.

Feb 17, 2021

POWER TRAIN,STRUCTURE,SERVICE BRAKES

1 complaint

WHEN TAKING OFF FROM A STOP AND BEGIN TO ACCELERATES IT LIKE IT GOES TO NEUTRAL THE ENGINE'S BEEN REVS AND THEN SHIFTS BACK INTO GEAR CAN CAUSE A REALLY HARD JARRED IN THE CAR ALL HAPPENS IN ABOUT A SECOND IT HAS DONE IT ROUGHLY 20 OR SO TIMES IN THE 4 MONTHS WE'VE OWNED IT AND THE AND WHEN BREAKING AND ACCELERATING YOU CAN HEAR A CLICKING IN THE FRONT OF DRIVER TIRE AREA AND THE BACK SLIDING DOORS WILL NOT ALWAYS SHUT IT TAKES MULTIPLE ATTEMPTS WHAT THE ELECTRIC MOTORS SOMETIMES YOU HAVE TO MANUALLY SHUT THE DOORS

Dec 20, 2020

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.

Sep 28, 2020

WHEELS

1 complaint

8/31/20-DRIVING ON OUR VACATION FROM FL TO PA ON I-95, I HAD TO EXIT THE INTERSTATE IN FLORENCE SC WHEN THE STEERING WHEEL BEGAN TO VIBRATE; CAR WOBBLED AT SLOW SPEED. THE MECHANIC AT THE CHRYSLER DEALERSHIP SAID A BELT HAD SEPARATED FROM THE LEFT FRONT TIRE (MILEAGE 21,153). 9/8/20-ON MY WAY HOME FROM PA, THE LEFT REAR TIRE HAD TO BE REPLACED (AGAIN, BELT SEPARATION) PER THE CHRYSLER DEALERSHIP IN WILLIAMSBURG (MILEAGE 22,369). 9/13/20-ON THE WAY FROM VA TO DAYTONA BEACH, THE RIGHT REAR TIRE WENT (MILEAGE 23,153). THE CHRYSLER DEALERSHIP IN DAYTONA BCH DID NOT CARRY THE NEXEN TIRE, SO I WENT TO DISCOUNT TIRE STORE AND THEY REPLACED IT WITH A DIFFERENT BRAND. ACCORDING TO INFO I FOUND ON THE INTERNET, CHRYSLER USED NEXEN N'PRIZRH7A TIRES ON THE 2017 PACIFICA. THERE ARE NO WARRANTIES FOR TIRES; HOWEVER, THIS COULD BE A GRAVE DANGER IF YOU DO A LOT OF HIGHWAY DRIVING. A BLOWOUT COULD BE DISASTROUS. OTHER DRIVERS OF THE 2017 PACIFICA SHOULD KNOW ABOUT THIS ISSUE.

Sep 20, 2020

STRUCTURE,SERVICE BRAKES

1 complaint

THE VAN LOST CONTROL ON ITS OWN AND WOULD NOT ALLOW ME TO BREAK WHATSOEVER, UNTIL I GOT INTO A VERY DANGEROUS ACCIDENT. I WAS TOLD BY FIAT CHRYSLER AUTOMOBILES THAT THERE WAS NOTHING WRONG WITH THE CAR, BUT THERE CERTAINLY WAS SOMETHING WRONG WITH THE BREAKS. THERE WAS NO ISSUE WITH MY DRIVING, NOR WAS THERE ANY ISSUE WITH THE WEATHER. I AM A SEASONED DRIVER OF OVER 20+ YEARS, AND THE WEATHER THE DAY OF THE ACCIDENT WAS COMPLETELY SUNNY AND IT WAS BRIGHT DAYLIGHT OUTSIDE. I WAS DRIVING STRAIGHT AHEAD ON A RESIDENTIAL NEIGHBORHOOD STREET. THIS SHOULD BE LOOKED INTO, ESPECIALLY CONSIDERING THE VAST NUMBER OF SIMILAR COMPLAINTS REGARDING BREAKS AND VEHICLE SAFETY FOR THIS TYPE OF CAR.*DT*JB

Sep 19, 2020

Crash: 1

ELECTRICAL SYSTEM,SEATS

1 complaint

USED CAR FOR A HOUR OR TWO WENT HOME FOR 2 HOURS AND WENT OUT TO USE THE CAR AGAIN AND THE VEHICLE ELECTRICAL SYSTEM SEEMS TO HAVE A SHORT AND THE CAR HAS NO POWER WHAT SO EVER. RECENTLY HAD INTERMITTENT ELECTRIC ISSUES THE THE DRIVERS ELECTRIC SEAT NOT WORKING AND THEN WORKING AGAIN.

Aug 29, 2020

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

I'M IN A PARKING LOT GETTING READY TO LEAVE. TRIED TO START THE VEHICLE AND I RECEIVED A SERVICE SHIFTER PROMPT. IT WILL NOT START. I'VE BEEN HERE FOR 45 MINUTES.

Aug 06, 2020

POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MULTIPLE TIMES OUR 2017 CHRYSLER PACIFICA HAS REVVED UP, THEN STALLED. THE SCREEN TELLS THE DRIVER TO PUT THE CAR IN PARK. I DID, THEN WAS ABLE TO PUT IT IN DRIVE AGAIN. SOMETIMES IT COMPLETELY STALLS, OTHER TIMES THE RPM INCREASES THEN THE CAR DECELERATES AND I CANNOT DRIVE OVER 20 MPH. THIS HAS HAPPENED WHILE DRIVING SLOWLY AT AN INTERSECTION AS WELL AS DRIVING ON A HIGHWAY.

Jul 24, 2020

STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MY VAN IS CONSTANTLY STALLING... WEATHER ITS ME TAKING OFF AFTER A STOP OR DRIVING THROUGH TOWN MY VAN IS ALWAYS JERKING ME AROUND. I HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES BUT THEY HAVE DONE NOTHING TO FIX THE ISSUE. NOW MY VAN WONT START AND MULTIPLE CODES CAME ON WHEN TRYING TO START MY VAN. SOMETHING WITH MY POWERSTEERING BEING LOCKED, SERVICE ELECTRONIC STABILITI CONTROL, SERVICE ANTILOCK BREAK SYSTEM, PARK BRAKE TEMPORARILY UNAVAILABLE AND POWERSTEERING UNAVAILABLE. *TR

Jun 15, 2020

STEERING,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE CHANGING GEARS. THE CONTACT STATED THAT THE ACCELERATOR WENT TO THE FLOORBOARD HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS CONCERNED ABOUT RUST TO THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE VEHICLE WAS PROVIDED A RUST TREATMENT HOWEVER, THE RUST SPOT INCREASED IN SIZE AFTER THE TREATMENT. THE VEHICLE WAS TAKEN TO VICTORY CHRYSLER DODGE JEEP RAM (45 NABER DR, SHALLOTTE, NC 28470, (910) 356-9867) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC SEALED THE STEERING COLUMN WITH LOCK TIGHT SEALANT HOWEVER, THE CLICKING SOUND RETURNED AND THE VEHICLE REMAINED DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 7,000.

Apr 30, 2020

POWER TRAIN,WHEELS,UNKNOWN OR OTHER

1 complaint

MANY OTHER DRIVERS COMPLAINING ABOUT SAME ISSUE: 1. DRIVING AT LOW SPEED (10MPH OR LESS) TRANSMISSION DOES A HARD SHIFT AS IF IT WAS TRYING TO ENGAGE 2ND OR 3RD SHIFT. CAR DOES A HUGE BUMP WHEN THE SHIFT IS ENGAGED. 2. AT HIGH SPEED (65MPH ~) IS POSSIBLE TO HEAR A RATTLING NOISE COMING FROM LEFT SIDE PANEL / DRIVERS SIDE. THIS IS VERY CONCERNING FOR US. ALREADY HAVE DEALER CHECK THE VEHICLE BUT THEY ALWAYS SAY THEY COULD NOT REPRODUCE THE ISSUE. THIS IS HAPPENING SINCE THE VERY FIRST RECALL FOR THIS CAR. BEFORE THE FIRST RECALL, NO ISSUE.

Jan 27, 2020

POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE COMING TO A STOP ON A CITY STREET VAN LOSES ALL POWER AND STALLS AFTER MAKING A CLICKING NOISE. I HAVE TO PUT IT IN PARK AND START THE CAR AGAIN.*DT*JB

Nov 27, 2019

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

HAD AUXILIARY BATTERY REPLACED APPROXIMATELY 5 MONTHS AGO BECAUSE THE ESS WAS NOT FUNCTIONALLY PROPERLY. NO PROBLEMS UNTIL TODAY 11/9/19 WHILE ON VACATION IN WASHINGTON DC. THE ENGINE SHUTOFF TOTALLY AT STOP LIGHT. PUT CAR IN PARK, DEPRESSED BRAKE, VEHICLE STARTED AND ESS WARNING LIGHT STAYED ON AND NO OTHER LIGHTS CAME ON, PULLED OUT OF TRAFFIC INTO PARKING LOT AND VEHICLE WAS SLOW TO ACCELERATE AT FIRST, TURNED VEHICLE OFF MYSELF, LET IT SIT A MINUTE. RESTARTED VEHICLE WITH NO PROBLEMS AND ESS LIGHT WAS OFF. CALLED DEALERSHIP WHERE I PURCHASED VEHICLE AND CHRYSLER CUSTOMER SERVICE ABOUT WHAT HAPPENED. NEITHER ON HAD ANY IDEAS OR SUGGESTIONS EXCEPT TO TAKE TO DEALERSHIP. DEALERSHIP DID SAY MIGHT BE OIL CHANGE WAS DUE OR OIL WAS LOW. HAD OIL CHANGED ABOUT MONTH AGO. SAID THEY HAD NOT RECEIVED ANY COMPLAINTS ABOUT THIS 11ISSUE.

Nov 09, 2019

SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER

1 complaint

WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017

Nov 03, 2019

STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

A/C AND HEAT FAN WILL SPONTANEOUSLY INCREASE AND DECREASED POWER, DASH LIGHTS WILL PULSE BRIGHTNESS, DASH WILL FLASH "ELECTRICAL FAILURE" "PARKING BRAKE FAILURE", AND POWER STEERING STARTS TO FAIL. FEELS UNSAFE TO DRIVE

Oct 12, 2019

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

YESTERDAY MORNING MY BATTERY VOLTAGE WHILE DRIVING WAS FLUCTUATING TO LOW ERRATICALLY. WHEN I TRIED TO MAKE LEFT TURN THE BATTERY VOLTAGE IMMEDIATELY DROPPED DOWN DRASTICALLY TO POINT OR CUTOFF AND NEARLY CAUSED A COLLISION. IT THEN JUMPED BACK UP TO 14.4V AND HELD THAT CONSISTENTLY. A FEW HOURS LATER IT DROPPED DOWN WHILE DRIVING. THE DASHBOARD DIDN'T HAVE ANY LIGHTS LIT AND THE BATTERY STRENGTH WAS FINE OTHER THAN THE ERRATIC FLUCTUATIONS. I GOOGLED AND SAW THERE WAS A RECALL FOR THIS ISSUE ON MY VEHICLE TYPE AND YEAR. PHONE DEALERSHIP TO TELL THEM MY CAR WAS UNSAFE AND PERFORMED ERRATICALLY BECAUSE OF BATTERY ISSUE. DESPITE THE ARTICLE FROM MAY 2019 PERTAINING TO THIS SAME EXACT ISSUE, THEY SAID I DIDN'T HAVE A RECALL ON MY CAR. I DID RESEARCH AND IT SHOWED THE STALLING I'VE EXPERIENCED WAS DUE TO BATTERY CONNECTOR ISSUES. THIS MORNING I GOT INTO MY VEHICLE JUST FINE. TURNED ON CAR AND IMMEDIATELY THE BATTERY VOLTAGE GAUGE ON DASH WAS ERRATICALLY FLUCTUATING NON STOP FORN10 MINS AND THE CAR WAS SOUNDING LIKE IT WAS SHUTTING ON AND OFF ON ITS OWN. THE DASH LIT UP AND NOW A ICON FOR EMERGENCY STEERING POPS UP AND STAYS LIT. ALL OF THIS RELATES TO THE MANDATORY RECALL ARTICLE IN MAY 2019 BUT THE DEALERSHIP SAYS OTHERWISE. NOT FEELING LIKE DEALER IS BEING HONEST AND HAS BEST INTEREST OF MY SAFETY. I ATTACHED PIC IN UPPER LEFT CORNER OF THE EMERGENCY STEERING ICON THAT STAYED ON AS WELL AS SHOWS MY BATTERY CHARGE AS FINE AT THAT MOMENT BUT WAS ERRATICALLY FLUCTUATING WHEN I TOOK THE PIC THIS MORNING

Oct 09, 2019

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.

Sep 16, 2019

POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

VEHICLE IS SLAMMING INTO GEAR GENERALLY IN 2ND OR 3RD GEAR.. WE HAVE CONTACTED CHRYSLER CORPORATE AS WELL AS THE DEALER MULTIPLE TIMES HOWEVER WE ARE TOLD THEY CANNOT REPLICATE. THE PROBLEM CONTINUES TO WORSEN

Sep 09, 2019

SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

I HAVE TAKEN THIS VEHICLE IN FOR REPAIRS MULTIPLE TIMES AND IT IS SCHEDULE FOR REPAIRS AGAIN THIS WEEK. THERE HAVE BEEN MULTIPLE ELECTRICAL ISSUES INCLUDING PROBLEMS WITH THE SLIDING DOORS, ANTI LOCK BRAKE SYSTEM HAD TO BE REPLACED, THE BATTERY SYSTEM IS GROUNDING OUT, ISSUES WITH THE RADIO SCREEN, AND NOW THE AUTO ON OFF SYSTEM IS NOT WORKING. IN ADDITION, I HAD TO TAKE THE VEHICLE IN FOR THE BALL JOINTS BOLTS COMING LOOSE THREE TIME AND THEY JUST USED LOCTITE TO MAKE THEM SAY ON . THEY NEVER REALIGNED THE VEHICLE AND NOW I HAVE TO REPLACE TIRES THAT ARE UNSAFE. CHRYSLER SHOULD OWN THIS AND I AM STILL CONVINCED THE BALL JOINTS COULD BE DAMAGED FROM THIS ISSUE AND THEY SHOULD REPLACE THEM. HOWEVER, THE BIGGEST ISSUE IS THE TRANSMISSION. IT WILL BE GOING IN FOR THE FIFTH TIME THIS WEEK FOR THE SAME ISSUE THAT THE DEALER KEEP CLAIMING IS HOW I DRIVE IT. WHEN TAKING OFF FROM A DEAD STOP THE TRANSMISSION HESITATES, WHICH IS A SERIOUS SAFETY ISSUE. ALSO, WHEN DRIVING AND YOU LET OFF THE ACCELERATOR TO BRAKE IT WILL HAMMER REAL HARD. THIS A SERIOUS SAFETY ISSUE AND CHRYSLER AND THE DEALER REFUSE TO OWN IT. I FILED MY SECOND COMPLAINT WITH CHRYSLER LAST WEEK. THIS ALL NEEDS TO BE RESOLVED SO I HAVE A SAFE VEHICLE FOR MY FAMILY. I FEEL THEY ARE STALLING SO MY WARRANTY WILL RUN OUT AND I HAVE NO RECOURSE.

Jul 30, 2019

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,EQUIPMENT,SERVICE BRAKES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V049000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000(ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. RAY BRANDT CHRYSLER DODGE JEEP RAM FIAT (1660 WESTBANK EXPY, HARVEY, LA 70058, (504) 334-8908) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE LOST POWER ONCE THE CONTACT RELEASED THE BRAKE PEDAL. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION. AN INDEPENDENT MECHANIC PERFORMED A SECOND DIAGNOSTIC TEST, BUT FOUND NO FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jul 29, 2019

WHEELS,SERVICE BRAKES

1 complaint

1) BRAKED AT A STOP LIGHT CAR STARTED HISSING AND THE BRAKE PUSHED BACK AND THE CAR STARTED TO ROLL FORWARD. SERVICE STATED BRAKE BOOSTER NEEDS REPAIR. 2) TURNING SLOW AS IN BACKING OUT OF PARKING SPOT AND THERE IS A CREAKING SOUND. SERVICE STATES NEEDS WHEEL HUBS NEED REPLACED. CAR IS 67,000 MILES

Jul 19, 2019

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

AS I WAS EXITING THE PARKING GARAGE, THE TRUNK OPENED UP WHILE THE CAR WAS BEING DRIVEN. THERE WAS A LOUD NOISE FROM THE LIFTGATE AND THE REAR WINDSHIELD WAS SHATTERED, PLUS THE WIPER SYSTEM BROKE.

May 15, 2019

AIR BAGS,ENGINE

1 complaint

I WAS IN A ACCIDENT AND THE OTHER DRIVER WAS AT FAULT. MY PASSENGER SIDE GOT HIT GOING 65 AND THE CHEVY TRUCK RAN INTO TO US FAILING TO SLOW DOWN TO THERE LANE ENDING AND HIT MY PASSENGER SIDE AND THE SIDE OF THE VAN NONE OF MY SIDE AIR BAGS WENT OFF AND SHE WAS GOING FULL SPEED WHEN HITTING US. I WAS ALSO SEEN IN THE HOSPITAL DUE TO BEING PREGNANT.

Apr 08, 2019

Crash: 1

SUSPENSION,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

WHEN ACCELERATING THE VAN JERKS THEN PICKS UP MORE SPEED. SOMETIMES WHEN PRESSING THE GAS PEDAL FROM PARK IT TAKES A WHILE TO START MOVING. THE SHIFTER GETS SUCK AND THE DOESNT GET OFF THE EMERGENCY BRAKE.

Apr 05, 2019

SUSPENSION,POWER TRAIN

1 complaint

I AM CLEARLY HAVING TRANSMISSION ISSUES. AT 45,000 MILES, I HAVE TAKEN THE VAN IN TWICE SO FAR AND NO SOLUTION IS SUCCESSFUL. FIRST SERVICE WAS TO ADDRESS THE TRANSMISSION RECALL WHICH WAS MERELY A SOFTWARE MODIFICATION. THIS DID NOT FIX THE ISSUE. I TOOK IT IN AGAIN AND THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE. I AM GETTING A MAJOR KICK IN THE SHIFTING DURING LOW SPEED MOVEMENT. IT HAPPENS AROUND 15 MPH WHEN ACCELERATION HOLDS STEADY. IT IS A VIOLENT KICK AS IF ANOTHER VEHICLE HAS HIT THE REAR OF OUR VAN. THIS IS NOT OK, NOR DOES IT SEEM HEALTHY FOR THE STATE OF THE REST OF THE MOVING PARTS ASSOCIATED. THE OTHER ISSUE IS WITHIN THE FRONT SUSPENSION. OVER EVEN THE SMALLEST OF BUMP OR UNEVEN ROAD SURFACE, IT FEELS AS IF SOMETHING IS LOOSE. I HAD IT INTO THE SHOP TO CHECK THE STRUTS, JOINTS, ETC, AND THEY ARE OK, BUT SOMETHING IS NOT RIGHT AND I BEGIN TO WONDER IF THIS VEHICLE IS SAFE FOR MY WIFE TO DRIVE MY FAMILY AROUND TOWN IN.

Mar 22, 2019

SUSPENSION,AIR BAGS,WHEELS

1 complaint

SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB

Jan 18, 2019

Crash: 1

Injuries: 4

ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIGHWAY AND THIS IS THE SECOND TIME THIS OCCURRED. THE KEY FOB WILL NOT WORK AND THE CAR WILL NOT START AGAIN. I CAN'T EVEN LOCK THE VEHICLE. LUCKILY WE HAD STARTED TO SLOW DOWN AND DID NOT HAVE TO TURN OR THIS WOULD HAVE RESULTED IN AN ACCIDENT WITH MY KIDS IN THE VEHICLE. I WILL NOT BE PUTTING MY FAMILY IN THIS VAN AGAIN.

Jan 17, 2019

WHEELS,UNKNOWN OR OTHER

1 complaint

IN JULY I TOOK MY VEHICLE IN FOR DOWN SHIFTING ISSUES AND THE COULDN'T FIND A PROBLEM WHEN RUNNING A SYSTEM CHECK. PROBLEM CONTINUED AND 2 WEEKS AGO TOOK IT IN AGAIN FOR SHIFTING ISSUES. NOW EXPERIENCE SUSPENSION POPPING A NOISY SOUND. I'M TIRED OF HAVING A BRAND NEW VEHICLE WITH UNDER 30,000 MILES HAVING SO MANY PROBLEMS. WHAT IS THE SOLUTION?

Dec 04, 2018

SUSPENSION,POWER TRAIN,STRUCTURE

1 complaint

FIRST THE DRIVERS SIDE FRONT STRUT IS MAKING NOISE ALREADY HAS BEEN TO DEALER FOR IT STILL DOING SAME THING. HATCH DOESN'T OPEN ALL THE TIME, PASSENGER SLIDING DOOR MAKING NOISE BOTH ISSUES TAKING TO DEALER STILL NOT RIGHT AND MAKING NOISE, DRIVERS SIDE SLIDING DOOR JUST CLOSED. WHILE DRIVING CAR CAR WILL JUST NOT GO AT ALL DEALER DID SOFTWARE ON IT AND IT'S STILL DOING SAME THING. DEALER HAD MY CAR FOR WELL OVER A WEEK FOR IT TO BE DOING THE SAME THING HAVE ANOTHER APPOINTMENT MONDAY 12/10/18 . I HATE THIS CAR WISH I KEPT MY OTHER ONE.

Dec 03, 2018

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

DRIVING AT 70 MPH, MY PACIFICA JUST SHUT OFF. HAD NO CONTROL, HAD NOTHING. MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. WHEN CALLED INTO THE BEAVER COUNTY CHRYSLER DEALERSHIP I WAS TOLD, "WE JUST SELL THEM, WE DON'T MAKE THEM." HIS VEHICLE HAS BEEN ONE ISSUE AFTER ANOTHER. THE SLIDING DOORS NOT CLOSING, THE DVD PLAYER NOT WORKING, THE RADIO NOT WORKING, THE SLIDING DOOR ON DRIVER'S SIDE STILL NOT WORKING AND THEY HAD TO COMPLETELY REPLACE THE GAS TANK BECAUSE I COULDN'T EVEN PUT GAS IN THE TANK IT WOULD SHUT OFF AND WOULDN'T LET GAS GET INTO THE TANK. NOW THIS. WE WERE SCARED FOR OUR LIVES AND THEN TOLD, "WE JUST SELL THEM WE DON'T BUILD THEM." THIS IS NOT A SAFE VEHICLE. ...*BF *TR *TT CONSUMER STATED PROBLEM WAS SOLVED. UPDATED 12/19/18*JB

Oct 24, 2018

ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED. FORTUNATELY ONCOMING TRAFFIC DID NOT APPROACH BEFORE THE CAR WAS ABLE TO LIMP BACK THE LANE. MULLANE MOTORS SERVICED THE VEHICLE TO FIX THE PROBLEM. TWO DAYS LATER THE CAR AGAIN DECELERATED WHEN APPLYING GAS TO PROCEED, A WARNING FLASH APPEARED THAT SAID ELECTRONIC THROTTLE NEEDS TO BE SERVICED. ALL THIS HAPPENED A FEW MOTHS AFTER WE HAD OUR CAR TO THE DEALERSHIP FOR THE RECALL REGARDING THE CRUISE CONTROL AND TWO DAYS AFTER SERVICING TO FIX THE DECELERATION HAPPENING AS GAS PEDAL IS DEPRESSED.

Sep 30, 2018

SUSPENSION,POWER TRAIN,SERVICE BRAKES

1 complaint

WHEN EVER DRIVING DOWN HILL THE BRAKES MAKES A LOUD NOISE (SKIPPING THUD SOUND) IT FEELS AND SOUNDS LIKE AS THE WHOLE FRONT SUSPENSION OR BRAKES ABOUT TO FALL OFF THE VAN. THE OTHER PROBLEM WHEN TURNING THE CAR AT EVEN AT LOW SPEED WHEN THE ROAD IS WET THE VAN SUSPENSION WOULD MAKE NOISE AND TIRE WONT GRIP. HAPPENS MANY TIME PULLING OUT FROM MY DRIVE WAY WHEN ITS LIGHTLY WET.

Aug 08, 2018

ELECTRICAL SYSTEM,SEAT BELTS,VEHICLE SPEED CONTROL,EQUIPMENT,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V542000 (SEAT BELTS), 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (BAYSIDE CHRYSLER JEEP DODGE, 21219 NORTHERN BOULEVARD, BAYSIDE, NEW YORK, 11361) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/19/18*JB

Jul 30, 2018

STRUCTURE,ENGINE

1 complaint

I WAS ON MY WAY TO MY SON'S DOCTOR APPOINTMENT, PULLED INTO THE HOSPITAL/CLINIC PARKING LOT, PARKED MY VEHICLE AND TURNED IT OFF. I HEARD A POP AFTER I TURNED IT OFF AND WHEN I STEPPED OUTSIDE, I SMELLED SMOKE. DARK SMOKE WAS COMING UP BOTH SIDES OF THE HOOD SO I GOT MY SON OUT OF HIS CAR SEAT, RAN AWAY FROM THE VEHICLE AND CALLED 911. IN A MATTER OF MINUTES THE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT WAS QUICK ON THE SCENE AND PUT OUT THE FIRE, BUT IT WAS GAS SO IT TOOK SOME TIME TO PUT OUT. VEHICLE IS TOTAL LOSS. I CONTACTED CHRYSLER AND THEY HAVE NOT CALLED ME. AN INSPECTOR THEY HIRED HAS AND IS LOOKING AT THE VEHICLE THIS WEEK.

Jun 21, 2018

Fire: 1

STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.

Jun 11, 2018

Injuries: 1

ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER

1 complaint

I HAD A PROBLEM WITH THE ELECTRONIC INJECTION FOR MORE THAN 3 TIMES, AND A PIECE THAT WAS SOLVED WAS REPLACED. A SHORT TIME LATER, ON MY ALTERNATOR, IT HAD TO BE CHANGED. NOW I'M HAVING TROUBLE WITH MY AIR CONDITIONER, WHICH FREEZES AND STOPS TO FREEZE SUDDENLY. PROBABLY AN ELECTRICAL PROBLEM OR SOME PART THAT DOES NOT START AND DOES NOT START THE COMPRESSOR.

May 27, 2018

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

1 complaint

SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR

May 07, 2018

ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES

1 complaint

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS

May 04, 2018

VISIBILITY,VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE MOON ROOF EXPLODED. THE CONTACT STATED THAT THE GLASS SHATTERED ONTO THE MOONROOF COVER, AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (4164 N VALDOSTA RD, VALDOSTA, GA 31602) AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DIAGNOSIS INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 20,000.

Apr 26, 2018

CHILD SEAT,UNKNOWN OR OTHER

1 complaint

CPSC: WE ARE OWNERS OF TWO (2) DIONO RADIAN RXT CARSEATS THAT WE HAVE INSTALLED IN OUR 2017 CHRYSLER PACIFICA. THE CAR SEATS APPEAR TO BE INCOMPATIBLE WITH OUR VEHICLE-- THE SEATS COME LOOSE EASILY, MOVE AROUND BACK TO FRONT AND SIDE TO SIDE SIGNIFICANTLY IN THE SEAT. *DT *JS *TR

Apr 10, 2018

STEERING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I BROUGHT MY CAR INTO THE SHOP ON FRIDAY FEBRUARY 2, BECAUSE I HAD EXPERIENCED ON 2 SEPARATE OCCASIONS A STALL. ONCE WHEN I WAS TURNING OUT OF MY SUBDIVISION, SO THANKFULLY AT A SLOW SPEED, HOWEVER, THE CAR STALLED IN THE MIDDLE OF A BUSY ROAD THAT I WAS TURNING ONTO. THE SECOND TIME, I WAS PULLING INTO THE GAS STATION, DECELLERATING AT ABOUT 30MPH. I HAD NO IDEA ABOUT THIS RECALL, I JUST KNEW THAT I NEEDED TO GET IT FIXED, AS I HAVE 3 CHILDREN THAT RIDE IN MY CAR EVERY DAY. ONCE I ARRIVED TO THE DEALER, I WAS NOTIFIED THAT THERE WERE 2 RECALLS FOR MY VEHICLE, AND THAT THEY WOULDN'T BE ABLE TO FIX EITHER OF THEM UNTIL APRIL. I HAVE OWNED THE CAR FOR LESS THAN A YEAR, AND AM TERRIFIED TO PUT MY CHILDREN IN THIS VEHICLE. CHRYSLER HAS INFORMED ME THERE IS NOTHING THEY CAN DO FOR ME. THAT THEY WILL FIX IT IN 2ND QUARTER OF 2018. THIS IS NOT OK. 2 SAFTEY RECALLS AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. I KNOW THERE MUST BE OTHERS OUT THERE THAT ARE THINKING THIS WAY AS WELL, AND THAT WE CAN COME TOGETHER TO GET THIS TAKEN CARE OF. I WILL NOT WAIT AROUND FOR MY CAR TO CRASH WHILE I'M DRIVING DUE TO A STALL AND A RECALL THAT IS NOT BEING FIXED FOR 3-4 MONTHS.I AM NOT IMPRESSED AT ALL WITH CHRYSLER AND WILL MAKE SURE THEY ARE HELD ACCOUNTABLE.

Feb 05, 2018

LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER

1 complaint

THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.

Feb 02, 2018

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A, HUNTSVILLE, AL 35806) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE STATE'S ATTORNEY GENERAL'S OFFICE. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

Feb 01, 2018

STEERING,POWER TRAIN,SERVICE BRAKES

1 complaint

VEHICLE SHUTS OFF WHILE DRIVING AND CANNOT BE RESTARTED UNTIL IT COMES TO A COMPLETE STOP. VEHICLE HAS STOPPED RUNNING WHILE SLOWING DOWN FOR A LIGHT, IT HAS STOPPED AFTER GETTING OFF EXPRESSWAY AND WHILE DRIVING THROUGH A PARKING LOT. IN THE LAST TWO MONTHS IT HAS STALLED AT LEAST 10 TIMES.

Dec 28, 2017

POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

I WAS DRIVING IN A NEIGHBORHOOD AREA APPROACHING MY COMMUNITY SERVICE EVENT AT A BOYS AND GIRLS CLUB. SEARCHING FOR STREET PARKING, I WAS ABOUT TO SLOW DOWN RELEASING MY ACCELERATOR PEDAL AND SUDDENLY THE CAR STALLS. I SAFELY STEER TO THE RIGHT AND MAKE A STOP IN ATTEMPT TO MOVE OUT OF THE WAY IN A BUSY STREET. THE SCREEN ON MY CAR INSTRUCTS ME TO PUT MY GEAR BACK TO PARK IN ORDER TO CONTINUE, I SHIFT IT TO PARK AS IT SAYS ON THE SCREEN AND THE SCREEN INSTRUCTION REMAINS THE SAME. THE START BUTTON LIGHT IS INDICATING THAT MY CAR IS STILL ON SO I SHIFT MY GEAR TO DRIVE AND STEPPED ON MY ACCELERATOR PEDAL. THE ENGINE REVS, BUT IT DOES NOT MOVE. I PUT MY GEAR BACK TO PARK AND PUSHED THE BUTTON TO TURN THE ENGINE OFF. THEN I PUSH THE START BUTTON AGAIN TO TURN IT BACK ON. THIS TIME I SHIFT IT TO DRIVE AND I AM FINALLY ABLE TO DRIVE FORWARD. I WAS STUCK IN THE STALLED POSITION FOR A FEW MINUTES IN A PANIC TRYING TO FIGURE OUT WHAT WAS GOING ON. IMAGINE IF THIS HAPPENED ON A FREEWAY OR A VERY BUSY MAJOR STREET. IT WOULD BE VERY DANGEROUS TO ME AND MY FAMILY AS WELL AS OTHER DRIVERS AROUND. I DEMAND A SAFETY RECALL FOR THE SAFETY OF MY FAMILY AND OTHERS. *BF UPDATED 8/16/18*JB

Dec 07, 2017

LATCHES/LOCKS/LINKAGES

1 complaint

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO BEING ABLE TO OPEN CAR DOORS WHILE DRIVING. *LD THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT WAS NOT ABLE TO RESLOVE THE ISSUE. UPDATED 11/22/2017*JS

Nov 22, 2017

STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

MY CAR ON OCCASION HAD BEEN FEELING LIKE IT WAS CUTTING OUT, I THOUGHT I GOT SOME BAD GAS SO I SWITCHED STATIONS AND NOTICED IT LESS. THEN ABOUT A MONTH LATER, IT JUST TURNED OFF IN ROUTE. I WAS AT A FOUR WAY STOP ACCELERATED TO GO AND IT STARTED OUT, I MADE IT INTO THE MIDDLE OF THE INTERSECTION AND THE CAR TURNED OFF. IT GAVE A NOTICE BY STEERING COLUMN THAT IT NEEDS TO BE IN PARK TO START ENGINE OR SOMETHING. IT DID IT WITH ABOUT 13,000 MILES ON IT. I WAS ABLE TO START THE VAN AFTER I PUT IT IN PARK WITH FOOT ON BRAKE AND CONTINUE ON. IT HAPPENED SO FAST I WAS NOT SURE WHAT WENT WRONG? NOW I READ THAT MANY HAVE HAD THIS HAPPEN AS WELL. I AM FEARFUL NOW IT WILL HAPPEN WHEN I AM GOING HIGHER SPEEDS, ETC. THIS NEEDS TO BE FIXED!

Nov 22, 2017

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD WHILE BEING DRIVEN 15 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

Nov 20, 2017

STEERING,SUSPENSION,POWER TRAIN

1 complaint

AS I WAS DRIVING THE VEHICLE SOMETIMES GOES LIKE IT WAS IN NEUTRAL THEN THE GEAR KICKS IN IT FEELS LIKE IF SOMEONE REAR ENDED YOU I HAVE TAKEN IT TO DEALER BUT NO FIX YET

Nov 01, 2017

EQUIPMENT,UNKNOWN OR OTHER

1 complaint

AFTER FOLLOWING GIVEN INSTRUCTIONS MY RADIO UCONNECT SYSTEM HAS BECOME NONFUNCTIONAL..I HAVE BEEN TOLD BY THE MANUFACTURER I HAVE TO WAIT FOR AN UPDATE OR A FIX. IT HAS BEEN ALMOST 2 WEEKS ALREADY ... ..UPDATED 10/25/17 *BF UPDATED 10/30/2017*JS

Sep 21, 2017

VEHICLE SPEED CONTROL,WHEELS

1 complaint

A VERY SERIOUS ISSUE , WHEELS SPINNING AND TRANSMISSION SHUDDERING PROBLEM ON MY NEW 2017 CHYRSLER PACIFICA MODEL, OCCURS MORE SHARPLY AND FREQUENTLY ON WET ROADS. WHILE SHIFTING TO DRIVE MODE AND PICKING UP FROM IDLE POSITION AT SIGNALS & TURNS THE VEHICLE SHAKES, WHEELS DON'T GRAB THE ROADS, TRANSMISSION SLIPS, VEHICLE SHUDDERS, LOSES MOMENTUM AND HALTS MOMENTARILY IN THE MIDDLE OF THE ROAD, AND THIS IS WORST ON INCLINED ROADS. I BARELY ESCAPED AN ACCIDENT TODAY WHEN VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WHILE TRYING TO TAKE A TURN AT AN INTERSECTION AND WHEELS KEPT SPINNING, TRANSMISSION KEPT SHUDDERING AND CAR WASN'T MOVING ANYWHERE. I COMPLAINED A FEW TIMES WITH CHRYSLER DEALER, THEY SAID INSPECTION DOES NOT FIND ANY ERROR CODE. THE ISSUE IS SO APPARENT AND CAN BE REPLICATED EASILY BY JUST DRIVING IT ONCE. IT'S A SERIOUS MANUFACTURING DEFECT AND IT CAN CAUSE SERIOUS ACCIDENTS AND DEATH..I INTEND TO PURSUE THIS SERIOUSLY WITH CHRYSLER AND HOPE THEY ARE ABLE TO FIX. IF ANYBODY HAS ANY SIMILAR EXPERIENCE, PLEASE POST IT HERE. ..UPDATED 10/25/17 *BF

Sep 14, 2017

Crash: 1

POWER TRAIN,VISIBILITY/WIPER

1 complaint

9/21/16 7 DAYS AFTER PURCHASE 822 MILES DRIVEN VEHICLE AT REST IN DRIVEWAY DISPLAYS SERVICE SHIFTER AND REQUIRES NEW SHIFTER INSTALLED BEFORE DRIVEABLE. 10/11/16 1717 MILES DRIVEN VEHICLE WILL NOT START AT REST. AFTER 15 MINUTES IT FINALLY STARTS SOUNDS LIKE A LAWNMOWER AND VEHICLE SHAKING STARTS. 2/28/17 15428 MILES DRIVEN VEHICLE IN MOTION ON I-80 TRAVELING IN HEAVY RAIN WHEN WINDSHIELD WIPERS FREEZE FOR SEVERAL MINUTES. I HAD MY CHILDREN IN THE VEHICLE AND WE CAME 6 INCHES AWAY FROM BEING HIT BY A SEMI AS WE TRIED TO NAVIGATE TO THE SIDE OF THE ROAD WITH ZERO VISIBILITY. CAR HAD TO BE RESTARTED FOR WIPERS TO ENGAGE. 3/1/17 15559 MILES DRIVEN VEHICLE IN MOTION CROSSING A STREET WITH 45 MPH SPEED LIMIT AND VEHICLE DIES LEAVING ME STALLED IN THE MIDDLE OF TRAFFIC. CHRYSLER TOWS TO LOCAL DEALER AND REPLACES 1 SPARK PLUG, 1 IGNITION COIL, 6 GASKETS ACCORDING TO SERVICE REPORT. VEHICLE CONTINUES TO SHAKE AT IDLE. 9/8/17 30000 MILES DRIVEN WHEN I PRESS ACCELERATOR FROM STOPPED POSITION, VEHICLE DOES NOT MOVE. I PRESS HARDER AND VEHICLE MAKES A CLUNK THEN SURGES FROM 0 TO 53 MPH AND THE BRAKE IS FIRM AND I HAVE TROUBLE SLOWING DOWN. WITHIN 15 MINUTES WHILE VEHICLE IS IN MOTION AT 48 MPH ENGINE DIES AND VEHICLE STOPS BLOCKING TRAFFIC BOTH WAYS IN AN INTERSECTION WHERE TRAFFIC TRAVELS AT 45-50 MPH. MESSAGE ON DASH SAYS "SHIFT TO PARK" BUT BRAKE IS HARD AND SHIFT KNOB WILL NOT TURN TO P. USING PUSH BUTTON START I AM ABLE TO RESTART THE VEHICLE WHILE IN DRIVE AND PROCEED TO DEALER WHERE THE CHRYSLER SERVICE TEAM TELLS ME THAT I WILL HAVE TO CONTINUE DRIVING THE VEHICLE UNTIL IT HAPPENS AGAIN BECAUSE THEY CANNOT FIX IT UNLESS THEY SEE IT HAPPEN. THIS IS THE THIRD TIME MY LIFE HAS BEEN RISKED AND THEY AREN'T FIXING THE ISSUE. I HAVE HAD 5 WARRANTY REPLACEMENTS, OVER 50 DAYS OUT OF SERVICE AND DOZENS OF OTHER FAILURES. SERVICE RECORDS TOO BIG TO UPLOAD. ..UPDATED 10/26/17 *BF

Sep 12, 2017

POWER TRAIN,SERVICE BRAKES

1 complaint

ONLY A FEW THOUSAND MILES WITH THE VEHICLE, THE VEHICLE WOULD MAKE CLICKING NOISES AS I TURN THE VEHICLE (DOESN'T MATTER LEFT OR RIGHT). DEALER SERVICE DEPT CHECKED AND REPLACED DEFECTIVE RIGHT AXLE. AT 10K MILES, LEFT AXLE FAILURE. DEALER SERVICE DEPT CHECKED AND REPLACED A BROKEN LEFT AXLE. THIS BREAK ALSO CAUSED THE E-BRAKES TO NO LONGER ENGAGE AND WHILE THE CAR WAS IN PARK NO BRAKES WERE APPLIED THEREBY ALLOWING THE CAR TO CONTINUE ROLLING UNLESS YOUR FOOT WAS ON THE BRAKES OR A BLOCK OF WOOD IS PLACED AT THE TIRE TO PREVENT ROLLING. WHEN I SPOKE TO THE SERVICE REP, HE MENTIONED THAT FRONT AXLE FAILURE SEEMS TO BE COMMON IN THE PACIFICA. THIS NEARLY KILLED ME AND MY FAMILY. THANKFULLY WE WEREN'T STRUCK AS WE GOT STUCK MID LEFT TURN WITH OPPOSING TRAFFIC SPEEDING DOWNHILL. I DO NOT FEEL THIS VEHICLE IS SAFE AND FURTHER INVESTIGATION IS NECESSARY. HAD THIS HAD OCCURRED WHILE A CAR WAS COMING DOWNHILL, IN A BUSY INTERSECTION, OR AT HIGH SPEEDS ON THE FREEWAY, WE WOULD HAVE BEEN IN A MAJOR ACCIDENT. WE GOT LUCKY AND I NO LONGER FEEL SAFE DRIVING MY FAMILY IN THIS VEHICLE. ..UPDATED 10/30/17 *BF UPDATED 11/09/2017*JS

Aug 31, 2017

ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE BACK UP CAMERA DID NOT CEASE TO FUNCTION EVEN AFTER BEING SHIFTED INTO DRIVE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE ROUTE 1 CHRYSLER DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER INSTRUCTED THE CONTACT TO STOP CALLING AND PROVIDED CASE NUMBER: 31318899. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.

Jul 10, 2017

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

THE VEHICLE HAS 950 MILES ON IT, A ROTATORY GEAR SHIFT KNOW, AND AN ELECTRONIC PARKING BRAKE. AT HOME I PARK THE VEHICLE ON A LEVEL SURFACE. I DO NOT ENGAGE THE PARKING BRAKE WHEN I LEAVE THE VEHICLE. ON QUITE A FEW OCCASIONS WHEN I ENTER THE VEHICLE AND TURN ON THE ENGINE, THE PARKING-BRAKE LIGHT COMES ON AND THE BRAKE IS ENGAGED EVEN THOUGH I DID NOT SET IT. FOR MOST OCCURRENCES, I CAN PRESS THE PARKING BRAKE BUTTON, AND THE LIGHT WILL GO OFF AND THE BRAKE WILL DISENGAGE. HOWEVER, ON SOME OCCASIONS, PRESSING THE BRAKE BUTTON GIVES NO RESPONSE. IF I TURN THE ENGINE OFF AND THEN BACK ON, THE BRAKE THEN DISENGAGES. A FEW TIMES I HAVE HAD TO TURN THE ENGINE ON AND OFF MORE THAN ONE TIME TO GET THE BRAKE DISENGAGED. A MORE SERIES PROBLEM WITH THE PARKING BRAKE IS THAT ON SEVERAL OCCASIONS THE BRAKE HAS SUDDENLY COME ON WHILE I AM DRIVING. THIS HAS OCCURRED WHEN I HAVE STARTED THE ENGINE AND DRIVEN ABOUT 100 FEET. IT HAS OCCURRED WHEN I AM MOVING FORWARD AND WHEN I AM BACKING UP. THE BRAKE SUDDENLY ENGAGES AND BRINGS THE VEHICLE TO AN ABRUPT HALT. ON THESE OCCASIONS PRESSING THE BRAKE BUTTON GAVE NO RESPONSE. I HAD TO TURN THE ENGINE OFF AND BACK ON. 7/5 I STOPPED AT A PHARMACY DRIVE-UP WINDOW, AND PUT THE VEHICLE INTO PARK. AFTER MY TRANSACTION, I ROTATED THE GEAR KNOB TO DRIVE, AND THE PARKING BRAKE LIGHT THEN WENT ON. I PRESSED THE BRAKE BUTTON MULTIPLE TIMES, AND THE LIGHT WOULD NOT GO OUT. I THEN TURNED THE ENGINE OFF AND BACK ON. (TO DO THIS I HAD TO HAVE PRESSURE ON THE BRAKE PEDAL.) WHEN I TURNED THE ENGINE BACK ON THE VEHICLE TOOK OFF AT SIGNIFICANT SPEED, AND I CRASHED INTO A STREET LIGHT POLE. WHEN A TOW TRUCK CAME TO GET THE VEHICLE THE TRUCK OPERATOR FOUND THAT THE VEHICLE GEAR KNOB WAS IN THE PARK GEAR. HE HAD A GOOD DEAL OF DIFFICULTY IN GETTING THE VEHICLE INTO NEUTRAL GEAR FOR THE TOWING PROCESS. HAVE PICTURES UPON REQUEST. .....UPDATED 11/03/17 *BF ..UPDATED 11/13/2017*JS ...UPDATED 11/17/17 *BF *JS *TR

Jul 06, 2017

Crash: 1

SUSPENSION,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

ACC & FCW. MINE DID NOT WORK. THE DEALER HAD MY CAR FOR 2 WEEKS. THEY HAD TO CONTACT THE CHRYSLER ENGINEER & WAS TOLD TO REPLACE & RE-CALIBRATE. SO AFTER BEING REPLACED IT SOMEWHAT WORKS. AFTER THE NEW PARTS, MY CAR WILL STILL BRAKE HARD WHEN A CAR IN THE ADJACENT LANE IS EXITING (AS IF THE CAR WAS BRAKING IN FRONT OF ME). BUT, IF A CAR CHANGES LANES DIRECTLY IN FRONT OF ME OR SLAMS ON BRAKES DIRECTLY IN FRONT OF ME MY CAR DOESN'T REACT? CHRYSLER HAS DEFINITELY FALLEN SHORT ON THIS FUNCTION. I'VE OWNED VEHICLES WHERE THIS FUNCTION WORKED NEARLY FLAWLESS. CHRYSLER SAYS ITS AS GOOD AS ITS GOING TO GET. ANOTHER MISREPRESENTATION ON THIS FEATURE! I'M DISAPPOINTED. CHRYSLER CLAIMS THE PACIFICA TO BE THE QUIETEST VEHICLE IN ITS CLASS. AFTER DRIVING IT ABOUT 8 MONTHS NOW, I HATE IT. IT'S AS NOISY AS A SMALL CAR. "ACOUSTICALLY SOUND WITH ITS ACTIVE NOISE CANCELLATION (ANC), SUBDUING ENGINE AND STREET NOISE THROUGH WHITE-NOISE WAVELENGTHS PLAYED THROUGH ALL SPEAKERS THROUGHOUT THE VEHICLE". THE ANC IS IN ALL TRIM LEVELS. CHRYSLER AT THIS POINT DOESN'T EVEN HAVE A WAY TO TEST THE PRODUCT TO SEE IF THE ANC IS WORKING! STAR TECH SUPPORT OF CHRYSLER IS STILL TRYING TO FIGURE OUT HOW TO TEST THIS FEATURE!!! I HAD A CHRYSLER CUSTOMER SERVICE REP TELL ME THAT THE ANC WAS FOR MY CELL PHONE, LOL, I WAS LIKE ARE YOU SURE YOU WORK FOR CHRYSLER?? THIRD, IS THE SUSPENSION AND REAR SWAY OF THE VEHICLE. WHEN THERE ARE ONLY 2 PEOPLE UP FRONT IT'S NOT NOTICEABLE. BUT WHEN WE HAVE 5-6 PEOPLE IT'S NOTICEABLE. CHRYSLER CUSTOMER SERVICE TRIED TO TELL ME I HAD THE VAN OVER CAPACITY. REALLY! SO MY 7 PASSENGER VAN WAS OVER CAPACITY WITH 5 PEOPLE (4 ADULTS, 1 CHILD, 3 LUGGAGE)? AGAIN ARE YOU SURE YOU WORK FOR CHRYSLER?? FOURTH, MY KEY FOB RANDOMLY LOSES CONNECTION. FIFTH, I HAD THE A/C FAILURE AND MY A/C HAD TO BE REPLACED. I HAVE REQUESTED A BUY BACK. TOO MANY MISREPRESENTATIONS. *TR

Dec 01, 2016

STEERING,FORWARD COLLISION AVOIDANCE

1 complaint

MY LOCAL DEALER (CONFIRMED BY FCA LLC) HAS TOLD ME THAT WE CANNOT GET THE AUTONOMOUS BRAKING AND LANE ASSIST ON THE PACIFICA TOURING TRIM LEVEL; ONLY ON THE MORE EXPENSIVE TOURING L-PLUS! THESE SHOULD BE OPTIONS ON ALL TRIM LEVELS SO A FAMILY WHO WANTS SAFETY MORE THAN FANCY CAN SPEND THEIR HARD EARNED MONEY ON SAFETY OPTIONS AND NOT BE FORCED TO PAY $7000 MORE FOR FANCY TO BE ABLE TO GET MORE SAFETY!!!! CAN YOU PUT PRESSURE ON THEM TO OFFER THE ALP ADVANCED SAFETY OPTION ON LOWER TRIM LEVELS?

May 13, 2016

2017 CHRYSLER Pacifica Problems & Complaints

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