2002 FORD Escape Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
1078
Complaints Reported
Complaints by Component
ENGINE AND ENGINE COOLING
235 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE AMOUNT OF EXHAUST FUMES INCREASED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
Feb 15, 2017
TL - THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENTIRE EXHAUST SYSTEM DETACHED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE EXHAUST SYSTEM AND CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 97,000. JCC
Aug 05, 2014
WHEN ATTEMPTING TO START THE VEHICLE IT WOULD TAKE ALONG TIME TO START. VEHICLE CHECKED NOTHING FOUND, NO TROUBLE CODE. CHANGED THINGS LIKE FUEL FILTER, AIR FILTER AND OTHER SIMPLE THING. NOW VEHICLE STALLS WHILE DRIVING BUT THE VEHICLE WILL START BACK UP IMMEDIATELY. AGAIN NO TROUBLE CODES. THE TRUCK STALLED IN TRAFFIC 5 TIMES IN LESS THAN ONE MILE, A ROAD THAT IS TRAVELED SEVERAL TIMES A DAY. *TR
Jul 01, 2012
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE PARKED THE VEHICLE AND MOMENTS LATER, THE VEHICLE IGNITED INTO FLAMES. THERE WERE NO INJURIES AND THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT THE CAUSE OF THE FIRE WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Jun 25, 2012
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED OUTSIDE OF HER HOME WHEN SHE NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. THE SMOKE CLEARED WITHIN MOMENTS, BEFORE THE CONTACT COULD REACH THE VEHICLE AND INVESTIGATE. THE VEHICLE WAS TAKEN AND LEFT WITH THE DEALER. THE DEALER LATER CONTACTED THE OWNER OF THE VEHICLE TO INFORM HIM THAT THE VEHICLE HAD EXPLODED WHILE AT THE DEALER AND DAMAGED FIVE OTHER VEHICLES. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGE WAS 99,000. UPDATED 05/24/12*LJ
Apr 26, 2012
+ 230 more complaints for this component
SERVICE BRAKES, HYDRAULIC
98 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTI-LOCK: CONTROL UNIT/MODULE) WAS RECEIVED JANUARY 2012. THE DEALER STATED THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL THE END OF JUNE. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE PART WAS NOT READILY AVAILABLE. THE CONTACT STATED THAT THE RECALL HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 98,000. THE CONSUMER WOULD LIKE THE SEAL REPLACED ON THE MASTER CYLINDER. UPDATED 07/12/12
Jun 04, 2012
2002 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL *TGW THE CONSUMER STATED HE HAS NOT RECEIVED ANY TYPE OF CORRESPONDENCE AS TO WHEN HE CAN HAVE THE RECALL PERFORMED ON HIS VEHICLE. RECALL # 07V156000 *JB
May 22, 2012
DEAR NHTSA: I RECEIVED A RECALL NOTICE IN JANUARY 2012 FOR MY 2002 FORD ESCAPE. A POSSIBLE ELECTRICAL SHORT COULD OCCUR IN THE ANTI-LOCK BRAKE SYSTEM WHICH COULD RESULT IN A FIRE. BECAUSE OF THIS SAFETY ISSUE, OWNERS WERE INSTRUCTED TO PARK THEIR CARS AWAY FROM STRUCTURES TO PREVENT POSSIBLE FIRE FROM SPREADING. .FOR THE LAST FOUR MONTHS FORD HAS BEEN TELLING US THAT PARTS ARE UNAVAILABLE AND THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. IT SEEMS THAT FORD HAS NO REGARD FOR THE SAFETY OF THEIR CUSTOMERS. THEY CERTAINLY DO NOT CARE ABOUT THE INCONVENIENCE THIS IS CAUSING THEIR CUSTOMERS. I HAVE BEEN UNABLE TO USE MY GARAGE SINCE JANUARY AND HAVE BEEN PARKING MY CAR AWAY FROM STRUCTURES AND OTHER VEHICLES. I CANNOT SELL OR TRADE MY VEHICLE. YESTERDAY,FORD CUSTOMER SERVICE TOLD ME THAT PARTS SHOULD BE AVAILABLE BY THE SECOND QUARTER OF THIS YEAR, ALTHOUGH THEY CANNOT GUARANTEE IT. PLEASE NOTE, I SPOKE TO FORD TWO MONTHS AGO AND WAS TOLD PARTS WOULD BE AVAILABLE BY APRIL. I AM GETTING THE IMPRESSION THIS IS NOT AT ALL A PRIORITY FOR FORD. PLEASE CONTACT FORD AND FIND OUT WHY NOTHING IS BEING DONE TO FIX THIS SAFETY ISSUE. PLEASE FEEL FREE TO CONTACT ME IF YOU WOULD LIKE ANY ADDITIONAL INFORMATION. THANK YOU... UPDATED 05/31/12 *BF CONSUMER STATES THEY HAVEN'T BEEN ABLE TO PARK IN THEIR GARAGE SINCE JANUARY AND THEIR PATIENCE HAS RUN ITS COURSE. CONSUMER HAD SPOKEN TO THEIR INSURANCE COMPANY AND INSURANCE COMPANY MAY NOT PAYOUT IF CAR CATCHES FIRE BECAUSE OF FORD'S NEGLIGENCE. UPDATED 6/6/12 *SD *TR
May 10, 2012
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED FORD TOLD HER THAT THE PARTS FOR NHTSA RECALL CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTI-LOCK: CONTROL UNIT/MODULE) WERE NOT AVAILABLE AND THE MANUFACTURER DID NOT GIVE A TIME FRAME FOR WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT EVEN THOUGH IT STATES IN THE RECALL THAT THE VEHICLE MAY CATCH FIRE, IT WAS SAFE TO DRIVE. THE CURRENT MILEAGE WAS 100,000. UPDATED 07/06/12 *BF UPDATED 08/02/12
Apr 27, 2012
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). AN AUTHORIZED DEALER AND THE MANUFACTURER WERE NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE CONTACT ALSO STATED THAT THE BRAKES SHUTTERED WHENEVER THEY WERE APPLIED AND THE ANTI LOCK BRAKE LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Apr 25, 2012
+ 93 more complaints for this component
POWER TRAIN
77 complaints
The contact owns a 2002 Ford Escape. The contact stated while driving 40 MPH and depressing forcefully on the accelerator pedal, the accelerator pedal got stuck. The contact was unable to disengage the accelerator pedal. The contact stated no warning light was illuminated. The contact stated he did not attempt to depress the brake pedal to stop the vehicle. The contact shifted the ignition to off to stop the vehicle. The contact was unable to move the vehicle safely out of the road. The contact stated a bystander called the police department to assist with traffic. A police report was filed. The contact towed the vehicle to an independent mechanic and disengaged the accelerator pedal. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 213,000. The VIN was not available.
Nov 02, 2022
ON 2002 FORD ESCAPE XLT, WHILE DRIVING CAR IN REVERSE GEAR BACKING OUT OF GARAGE DOWN HILL AND TURNING ON ROAD ALSO WITH STEEP DOWN HILL, TRANSMISSION SHIFTER CABLE DETACHED FROM TRANSMISSION. COULD NOT GET CAR OUT OF REVERSE GEAR. THIS CAUSED A VERY DANGEROUS SITUATION AS CAR ROLLED BACKWARDS DOWN HILL OUT OF CONTROL WHEN ENGINE SHUT OFF. USED EMERGENCY BRAKE TO STOP CAR AND BLOCKED WHEELS WITH ROCKS TO DIAGNOSE. BUSHING ON SHIFTER CABLE END CLOSEST TO TRANSMISSION DISENTEGRATED AND SHIFTER CABLE SLIPPED OFF LINK TO TRANSMISSION SUCH THAT THE COLUMN SHIFT WAS DETACHED FROM TRANSMISSION. HAD NO PRIOR WARNINGS TO INSPECT THIS. FOUND THROUGH RESEARCH THAT FORD HAD ISSUED RECALL NUMBER 18S20 FOR FORD ESCAPE MODEL YEARS 2013-2014 FOR EXACT SAME ISSUE ON JULY 18, 2018. CALLED FORD CUSTOMER SERVICE. FORD REFUSED TO ACKNOWLEDGE THIS ISSUE FOR MODEL YEAR 2002. TEMPORARILY FIXED ISSUE TO CONTINUE DRIVING CAR. VERY DANGEROUS SITUATION. I AM NO EXPERT, BUT SOMEONE WITH LESS EXPERTISE THAN ME COULD BE IN A LOT OF TROUBLE AS THIS CAN HAPPEN ON A HILL WHERE THE CAR CAN ROLL OUT OF CONTROL. RECOMMEND FORD ADD THIS MODEL YEAR TO RECALL LIST OR AT LEAST ISSUE WARNING TO OWNERS TO INSPECT SHIFTER CABLE BUSHING. DIFFICULT TO GET PHOTO SINCE TRANSMISSION CABLE BURIED DOWN IN ENGINE COMPARTMENT, BUT COULD ATTEMPT UPON REQUEST.
Sep 13, 2018
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE SHIFTING GEARS FROM DRIVE TO PARK, THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY ENGAGING THE HAND BRAKE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHIFT GEAR STICK DISENGAGED FROM THE TRANSMISSION AND THE SHIFT LEVER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 230,000. UPDATED 04/13/16*LJ THE REPAIR SHOP REPLACED THE SHIFT CABLE. UPDATED 04/20/16.*JB
Dec 01, 2015
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V165000 (POWER TRAIN). WHILE DRIVING IN REVERSE, THE VEHICLE LOST POWER AND STALLED. WHEN DRIVING IN HOT WEATHER OR AFTER A CERTAIN AMOUNT OF TIME, THE VEHICLE WOULD STALL IN THE MIDDLE OF TRAFFIC. A MECHANIC STATED THAT THE PCM/TCM POWER TRAIN NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Sep 12, 2014
THIS INCIDENT HAPPENED BACK IN FEBRUARY OF 2014, WHILE I WAS LEAVING MY HOUSE TO TAKE MY CAR FOR AN OIL CHANGE, WHEN I STEPPED ON THE GAS, IT SUDDENLY JUST STALLED AT 10MPH, SO I RELEASED THE GAS AND THEN PRESSED ON IT AGAIN, THE SECOND TIME WAS FINE, BUT WHEN I CAME TO A FULL STOP AND PRESSED ON THE GAS, IT STALLED AGAIN, AFTER IT PASSES 10 MPH, THE VEHICLE WAS JUST CRUISING CONTINUOUSLY. SO ONE TIME MY CAR STALLED AGAIN AND I ALMOST HIT THE CAR IN FRONT OF ME, LUCKILY I DID NOT. FOR ME THIS IS A SAFETY ISSUE AS WELL AS A ENGINE/TRANSMISSION ISSUE. THIS WAS NOT THE ONLY TIME THIS INCIDENT HAD HAPPENED. AND JUST RECENTLY I TOOK IT FORD FOR A DIAGNOSE AND THEY HAD TOLD ME THAT IT NEEDS A NEW TRANSMISSION AND THEY QUOTED ME $4500 TO GET IT FIXED. *JS
Apr 12, 2014
+ 72 more complaints for this component
ELECTRICAL SYSTEM
66 complaints
The contact owns a 2002 Ford Escape. The contact stated that while shifted in park(P), the key failed to release while the engine was running. The contact drove to a local O'Reilly's where one of the employees was able to remove the key from the ignition. The failure had gotten progressively worse. The vehicle was diagnosed, and it was determined that the ignition lock cylinder had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 227,000.
Jul 28, 2025
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT WALKED OUTSIDE AND DISCOVERED THAT THE VEHICLE CAUGHT FIRE. THE ENGINE WAS NOT TURNED ON AND THE KEY WAS NOT IN THE IGNITION SWITCH AT THE TIME OF THE INCIDENT. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE INCIDENT COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,000.
Apr 02, 2015
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED FIFTEEN TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 128,000.
Oct 03, 2014
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE STARTED TO EMIT INTO THE VEHICLE NEAR THE CONSOLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND QUICKLY EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS LATER NOTIFIED OF RECALL NHTSA CAMPAIGN ID NUMBER: 12V005000 (ELECTRICAL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Aug 14, 2014
WHILE DRIVING AT AROUND 65 MPH ON A FREEWAY, THE CAR TURNED ON ABS LIGHT ALL OF SUDDEN AND IN A LESS THAN A MINUTE THE CAR'S ELECTRICITY ALL SHUT OFF, ENGINES SHUT OFF, STEERING SHUT OFF, BRAKES SHUT OFF, RADIO SHUT OFF. I'VE HAD THE SAME PROBLEM PREVIOUSLY MORE THAN 6 TIMES, BUT BEFORE, IT WAS WHEN I WAS DRIVING LESS THAN 30 MPH, BUT THIS TIME, IT HAPPENED ON THE FREEWAY. IT HAPPENED WHILE PUTTING ON MY BREAKS, AND I BELIEVE IT WAS ONE OF THE RECALL PROBLEM THAT THE CAR STOPS WHILE DECELERATING. HOWEVER, THE DEALER TOLD ME THAT RECALL WORKS HAVE BEEN ALREADY DONE ON THE CAR BEFORE IT HAPPENED. SO I SUSPECT THAT THE DEALER DID NOT FIGURE OUT THE MAIN REASON WHY THE CAR IS STOPPING WHILE DECELERATING OR JUST DIDN'T WORK ON THE RECALL AND LIED. *TR
Jul 03, 2013
+ 61 more complaints for this component
AIR BAGS
58 complaints
THE AIRBAG LIGHT CAME ON ON THE DASHBOARD. IT CONTINUES TO STAY ON AND BEEPS FIVE TIMES REPEATING FIVE TIMES. THIS OCCURS DURING START UP OF THE VEHICLE, AND IT ALSO OCCURS ABOUT 30 MINUTES AFTER CONTINUOUS DRIVING.
Sep 02, 2017
AIR BAG WARNING LIGHT CONTINUALLY ILLUMINATES; CABLE COUPLING UNDER PASSENGER SEAT DOES NOT COMPLETE THE CIRCUIT WHICH TRIGGERS THE AIR BAG WARNING LIGHT. THIS CONDITION OCCURS IN ALL WEATHER AND DRIVING CONDITIONS.
Aug 24, 2017
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Jun 20, 2017
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH AND ATTEMPTING TO MAKE A LEFT TURN, ANOTHER VEHICLE STRUCK THE FRONT END OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND AND STRUCK THE OTHER VEHICLE AGAIN. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT RECEIVED CHEST INJURIES THAT NEEDED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 177,000. THE VIN WAS INVALID. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Jan 29, 2016
I BOUGHT MY CAR ON SEPT 28, 2015. THE AIRBAG LIGHT CAME ON ABOUT 2 WEEKS AGO. AT FIRST IT WOULD COME ON WHEN I START THE CAR AND SHUT OFF. NOW IT BLINKS THEN STAYS ON. I AM WORRIED THAT IF I GET INTO AN ACCIDENT MY AIRBAGS WILL NOT DEPLOY. I HAVE READ A LOT OF REVIEWS ABOUT THIS AND IT SEEMS TO BE A VERY BIG ISSUE. I HAVE SEARCHED THIS WEBSITE WITH MY VIN # AND THERE ARE NO RECALL. I BOUGHT THIS AS A FAMILY CAR BUT NOW I AM IN FEAR OF PUTTING MY CHILDREN IN IT.
Oct 24, 2015
+ 53 more complaints for this component
VEHICLE SPEED CONTROL
58 complaints
VEHICLE IDLES FAST IN PARK AND ACCELERATES QUICKLY WHILE DRIVING AND REMAINS IN HIGH CONSTANT ACCELERATION MODE. BUCKS FORWARD WITHOUT WARNING, CAUSING POTENTIAL VEHICLE IMPACT WHILE BEHIND STOPPED TRAFFIC, PARKING OR TRAILING OTHER VEHICLES.
Jul 27, 2017
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE RPM INDICATOR WENT ALL THE UP AND THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT TAPPED ON THE ACCELERATOR PEDAL AND THE RPMS WENT DOWN. WHILE DRIVING APPROXIMATELY 40 TO 50 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE DISPLAYED THE FAILURE SINCE NOVEMBER OF 2016. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Apr 19, 2017
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AND PRESSING THE ACCELERATOR PEDAL, THE THROTTLE BECAME STUCK AND THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE CRASHED INTO A DITCH. THE DRIVER SUSTAINED INJURIES TO THE LEFT LEG AND LEFT SIDE AFTER LEAPING FROM THE VEHICLE. A POLICE REPORT WAS FILED. WHILE INSPECTING THE VEHICLE, THE POLICE INDICATED THAT THE THROTTLE WAS STUCK CONTINUED TO REV AFTER THE CRASH. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Aug 06, 2015
2002 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED WHILE SITTING AT A TRAFFIC LIGHT, THE VEHICLE SPONTANEOUSLY ACCELERATED, HITTING THE VEHICLE IN FRONT OF HI, BECAUSE HIS FOOT WAS ON THE BRAKE, THE CRASH WAS NOT AS VIOLENT AS IT COULD HAVE BEEN. TWO OF THE PASSENGERS IN THE OTHER VEHICLE WENT TO THE HOSPITAL WITH SHOULDER INJURIES. THE CONSUMERS VEHICLE WAS DECLARED TOTALED. *JB
May 06, 2015
THE ACCELERATOR CABLE APPEARS TO HAVE GONE OUT. THE GAS PEDAL GOES DIRECTLY TO THE FLOOR AND THE ENGINE IS AT 6RPM'S. CALLED FORD AND EVEN THOUGH THEY HAD NEARLY 500K CARS RECALLED DURING THE EXACT YEAR MY CAR WAS BUILT THEY WILL NOT CLAIM RESPONSIBILITY FOR IT. IN THE MEANTIME MY TWO CHILDREN WERE HURT BECAUSE THEY COULDN'T ACCELERATOR ON TO THE HIGHWAY AND THEN HAD TO SHUT OFF THE CAR. FORDS SOLUTION WAS FOR ME TO TAKE MY CAR TO THEIR DEALERSHIP AND PAY THEM TO FIX MY VEHICLE, BUT TO KEEP THE RECEIPTS JUST IN CASE THEY ARE "FORCED" TO REIMBURSE ME FOR MY COSTS. *TR
Apr 08, 2015
+ 53 more complaints for this component
STRUCTURE
48 complaints
The contact owns a 2002 Ford Escape. The contact stated that while the vehicle was at the dealer, he was informed that the subframe was severely corroded. The vehicle was repaired under NHTSA campaign number 14V165000 (Structure) however, the remedy failed to fix the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 177,000.
Oct 01, 2021
FRAME RUSTED OUT. FORD HAS TAKEN OVER 2 WEEKS TO ATTEMPT TO FIX. I'M HAVING TO RELY ON FRIENDS AND FAMILY FOR A RIDE. NO COMMUNICATION WITHIN DEALER AND CUSTOMER
Apr 01, 2019
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS COMPLETELY RUSTED. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO BRIAN BEMIS FORD (1380 DEKALB AVE, SYCAMORE, IL 60178, (815) 895-4584) TO BE DIAGNOSED AND THEY REFUSED TO RELEASE THE VEHICLE BACK TO THE CONTACT DUE TO THE DANGEROUS CONDITION OF THE RUSTED FRAME. THE DEALER STATED THAT THEY WOULD NOT CHARGE THE CONTACT A STORAGE FEE. THE CONTACT PURCHASED THE VEHICLE IN MARCH OF 2018. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000. *TT*JB
Dec 04, 2018
MY VEHICLE SHOULD BE COVERED UNDER FORD RECALL 14S02. SUB FRAME COMPLETELY RUSTED THROUGH WHILE DRIVING ENDANGERING MY FAMILY'S SAFETY. ILLINOIS, "SALT STATE". CURRENTLY AT FORD DEALERSHIP UNSAFE TO DRIVE.
Dec 03, 2018
DRIVING ON A 45 MI/HR ROAD I HIT A MINOR BUMP (APPROX 1" RAISED ROAD ACROSS ALL LANES) DUE TO POOR ROAD MAINTENANCE. AFTER HITTING THIS BUMP THERE WAS A LOUD POPPING NOISE EVERY TIME I TURNED THE WHEEL FULLY LEFT OR RIGHT. I COULD ALSO FEEL THIS IN MY FEET UNDERNEATH THE CAR. I WAS CONCERNED AND HAD PLANS TO DRIVE IT TO THE AUTO SHOP LATER THAT DAY. WHEN TURNING LEFT OUT OF A PARKING LOT IN TOWN, HEADING TO THE SHOP, I NOTICED WHEN I WENT TO STRAIGHTEN OUT THE WHEEL THE STEERING WHEEL WAS A COMPLETE 90 DEGREES OFF FROM NORMAL ONCE I GOT THE VEHICLE GOING STRAIGHT. IT DID NOT FEEL SAFE TO DRIVE AND I HAD IT TOWED INTO THE AUTO SHOP. AFTER INSPECTION IT WAS FOUND TO BE A ROTTED OUT AND CRACKED SUB FRAME. FORD DID A RECALL ON THIS SPECIFIC PART IN 2014 DUE TO MAJOR CORROSION ISSUES WITH THE 2001-2004 MODELS. THIS VEHICLE WAS TAKEN IN FOR THE RECALL, HOWEVER, INSTEAD OF REPLACING THE PART THEY DECIDED IT WAS GOOD ENOUGH TO DRILL A HOLE IN THE CORRODED PART AND INSTALL A BRACKET ACROSS THE WHOLE SUB FRAME. I DON'T SEE HOW WEAKENING A CORRODED PART WITH A HOLE BEING DRILLED IN IT IS ANY SOLUTION. I AM NOT ALONE THINKING THIS IS A MAJOR ISSUE THAT FORD IS COMPLETELY IGNORING. IF THE SUB FRAME HAD FAILED WHEN I WAS ON THE HIGHWAY INSTEAD OF EXITING THE PARKING LOT I COULD HAVE POTENTIALLY BEEN SERIOUSLY INJURED AS THE SUB FRAME HOLDS THE WHEEL AND STEERING MECHANISM TOGETHER. FORD NEEDS TO TAKE THIS ISSUE WITH THEIR VEHICLES SERIOUSLY AS THEY ARE PUTTING PEOPLES LIVES IN DANGER.
Jul 31, 2017
+ 43 more complaints for this component
SUSPENSION
35 complaints
The contact owns a 2002 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound and started drifting to the left. The vehicle was towed to the residence. An independent mechanic diagnosed the vehicle with a rusted subframe. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Jan 23, 2023
VEHICLE WAS IN MOTION ON THE HIGHWAY WHEN HEARD A LOUD BANG WHEN HITTING A BUMP. STEERING BECAME ALMOST IMPOSSIBLE BUT WAS ABLE TO SAFELY GET OFF THE HIGHWAY AND TO A SHOP. UPON INSPECTION, THE SUB-FRAME ON THE PASSENGER SIDE HAD BROKEN AND WAS HANGING 6 INCHES LOWER THAN IT SHOULD. UPON CALLING FORD, I WAS TOLD THE VEHICLE HAD ALREADY BEEN SERVICED FOR THE RECALL FOR THE ROTTING, WITCH I QUESTIONED AND GOT NON ANSWERS AND WAS TOLD THEY COULD DO NOTHING FOR ME, EVEN THOUGH THERE WAS A RECALL ON THE SUB-FRAME FOR THE EXACT ISSUE I AM CURRENTLY EXPERIANCING.
Nov 12, 2020
TL* THE CONTACT OWNS 2002 FORD ESCAPE. THE CONTACT STATED WHILE REVERSING OF THE PARKING LOT, THE PASSENGER'S SIDE WHEEL TURNED INTO THE WHEEL WELL. THE CONTACT TURNED OFF THE VEHICLE AFTER HEARING AN ABNORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO CONTACT RESIDENCE. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER 14V165000 (STRUCTURE). THE VEHICLE WAS TOWED TO FORD COUNTRY (280 N GIBSON RD, HENDERSON, NV 89014) WHERE IT WAS DIAGNOSED AND IT WAS STATED THAT THE PARTS TO FIX THE VEHICLE WAS THE SAME PARTS OF THE RECALL. THE DEALER STATED THAT DUE TO THE MILEAGE AND AGE OF RECALL THE REPAIR WAS DECLINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 215,158.
Apr 09, 2020
MY CAR JERKS, AND SWERVES BECAUSE OF THE LOWER CONTROL ARM ON THE DRIVERS SIDE. IT AND THE SUBRALFRAME ARE MESSED UP. IT WILL COST ME TOO MUCH MONEY TO FIX AND NO ONE WANTS TO TOUCH IT. I DONT WANT TO SELL IT TO ANYONE BE CAUSE OF THE SAFETY OF THE VEHICLE. IT JERKS AT LOW SPEEDS AND GETS WORSE AT HIGH SPEEDS.
Feb 08, 2020
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT ON FOUR SEPARATE OCCASIONS, THE FRONT DRIVER'S SIDE LOWER CONTROL ARM LOOSENED AND NEEDED TO BE TORQUED TO THE MANUFACTURER'S SPECIFICATIONS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED SEVERAL YEARS AGO PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE); HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE FAILED A STATE INSPECTION DUE TO THE FAILURE LISTED IN THE RECALL. THE DEALER WAS NOT CONTACTED; HOWEVER, THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 234,074.
Jul 08, 2019
+ 30 more complaints for this component
VISIBILITY
27 complaints
ON TWO SEPARATE OCCASIONS, THE REAR WINDOW EXPLODED WHILE PARKED UNATTENDED IN A PARKING LOT. THE REAR WINDOW DEFROSTER HAD BEEN ON PRIOR TO INCIDENT. SECURITY CAMERAS REVEAL THEE WAS NO HUMAN TAMPERING PRIOR TO EXPLOSION.
Apr 24, 2013
REAR WINDOW EXPLODED WHILE PARKED. *TR
Apr 08, 2012
YESTERDAY I DROVE AROUND TOWN RUNNING ERRANDS IN MY 2002 FORD ESCAPE AND IT WAS FINE. CAME HOME LAST NIGHT (TEMPERATURE OUTSIDE WAS AROUND 27 DEGREES OUTSIDE) AND PARKED IT IN GARAGE. WHEN I WENT OUT TO GARAGE NEXT DAY (14 HOURS LATER) TO LEAVE AGAIN I NOTICED MY FORD ESCAPE HAD IT'S BACK GLASS THAT WAS COMPLETELY SHATTERED OUT OF IT AND ALL OVER THE FLOOR OF THE GARAGE. ALL DOORS TO GARAGE WERE SHUT AND LOCKED. THIS EXPLOSION OF GLASS HAPPENED ALL BY ITSELF AFTER BEING PARKED THERE THE NIGHT BEFORE. ALSO HAVE AN ISSUE WITH AIR BAG LIGHT AND CHECK FUEL CAP LIGHT THAT HAS BOTH BEEN STAYING ON AND CANNOT GET EITHER TO STAY OFF!! WORRIED VEHICLE IS GONNA FALL APART SOME DAY BEFORE I GET MY CHILD TO HIS SCHOOL ONE MORNING..NOT DEPENDABLE VEHICLE AFTER ALL!! :( SEEMS I HAVE READ MANY MANY OTHER COMPLAINTS ONLINE ABOUT THESE PROBLEMS FROM ESCAPE OWNERS WANTING TO KNOW..ARE THERE NO RECALLS FOR THE BACKGLASS?? OR EVEN ANYTHING ELSE FOR THIS VEHICLE?? FEELING UNSAFE FOR MY CHILD TO RIDE IN NOW!! *TR
Dec 18, 2011
OUR REAR HATCH WINDOW ON OUR 2002 FORD ESCAPE XLS EXPLODED OVERNIGHT WHILE SITTING UNDISTURBED IN OUR GARAGE. IT HAD BEEN SITTING FOR 10 HOURS IN OUR ENCLOSED GARAGE WHEN IT EXPLODED FOR NO REASON. THE TEMPERATURE OUTSIDE WAS IN THE SINGLE DIGITS. I'M WONDERING IF THE REAR DEFROST WASN'T CUT OFF WHEN THE CAR WAS SHUT OFF? WHEN I STARTED THE CAR AFTER THE WINDOW SHATTERED THE REAR DEFROST WAS ON. THERE ARE OTHER REPORTS ON THE INTERNET WITH SIMILAR OCCURRENCES. REAR WINDOW EXPLODING ON FORD ESCAPES SOUNDS COMMON. INSURANCE COMPANY IS SUPPOSE TO BE IN CONTACT WITH ME, BUT I IMAGINE WE WILL BE PAYING MOST OF THE REPAIR OUT OF POCKET SINCE WE HAVEN'T MET A DEDUCTIBLE. *TR
Jan 14, 2011
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE REAR LIFT GAGE BACK WINDOW WAS BROKEN. THE DEALER WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST HER WITH ANY INFORMATION REGARDING THE PARTS TO BE REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 70000.
Jul 09, 2010
+ 22 more complaints for this component
SERVICE BRAKES
22 complaints
BREAKS MAKE SCRAP SOUND LIKE METAL GRINDING AND IT'S HARD TO BREAK I ALMOST HAVE TO PUSH THE BREAKS ALL THE WAY DOWN AND YOU FEEL IT IN THE PEDDLE IF YOU DRIVE AROUND 40 MPH AND GO TO PUT ON THE BREAKS THE SCRAPING SOUND HAPPENS AND SOMETIMES THE PEDDLE TRY'S TO LOCK UP. *TR
Jun 13, 2020
DRIVING THE VEHICLE DOWN A RESIDENTIAL STREET. APPLIED THE BRAKES, PEDAL WENT TO THE FLOOR. CAR ROLLED TO A STOP WITH LIMITED BRAKING. PLACED INTO PARK AND HAD PASSENGER PUMP BRAKES. FRONT PASSENGER SIDE BRAKE HOSE ADJACENT TO THE CALIPER HAD RUPTURED. SAW ONLINE THAT THIS IS A COMMON PROBLEM WITH 1ST GENERATION FORD ESCAPES. COULD HAVE BEEN SERIOUS IN HEAVY TRAFFIC! *TR
Feb 10, 2015
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE BRAKE PEDAL DEPRESSED TO THE FLOOR AND THERE WAS SMOKE EMITTING FROM THE VEHICLE. THE VEHICLE CAUGHT ON FIRE WHICH WAS EXTINGUISHED BY THE CONTACT. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ABS ELECTRICAL SYSTEM HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE CONTACT DID NOT RECEIVE THE RECALL NOTICE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE HAD SURPASSED THE STATUE OF LIMITATIONS FOR THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 196,000.
Jan 28, 2015
LOST BRAKES SUDDENLY WHILE DRIVING; MANAGED TO CONTROL STOP WITH PARKING BRAKE. MECHANIC SAYS RIGHT FRONT BRAKE HOSE BROKE. HE MENTIONED THAT HOSE LINES ARE TOO SHORT IN THIS MODEL AND TEND TO CRACK AND BREAK, ESPECIALLY WHEN WHEEL FULLY TURNED, STRETCHING HOSE. ALL OTHER BRAKE LINES ARE CRACKED AND MUST BE REPLACED TO AVOID SAME ISSUE. MECHANIC REPORTS THAT THIS IS A COMMON PROBLEM IN FORD ESCAPES AND AN INTERNET SEARCH RETURNED MULTIPLE CONSUMER COMPLAINTS ABOUT SAME ISSUES, BUT NO RECALL OR WARNINGS ISSUED. I DON'T KNOW WHAT THE THRESHOLD FOR RECALLS IS, BUT MY BRAKES WENT OUT JUST WHEN I WAS LEAVING A CROWDED GROCERY STORE PARKING LOT. HAD MY REACTION TIME NOT BEEN AS QUICK IT IS QUITE POSSIBLE SOMEONE COULD HAVE BEEN INJURED OR KILLED. THANK YOU. *TR
Aug 11, 2014
BRAKE LINES CRACK PREMATURELY AND CAUSE A BLOW OUT OF THE LINE. LOOSE CONTROL OF BRAKING SYSTEM FOR THE VEHICLE. I HAVE REPLACED FRONT BRAKE LINES TWICE SINCE OWNING AND NOW FOR A 3RD TIME FOR 3 OF THE 4 WHEELS. IT WAS RECOMMENDED BY MY MECHANIC TO FILE A REPORT WITH THE NHTSA FOR THIS AS THEY SEE THIS ON NEARLY EVERY FORD ESCAPE THAT COMES IN FOR BRAKE RELATED ISSUES. *TR
Jul 14, 2014
+ 17 more complaints for this component
SUSPENSION,STRUCTURE
20 complaints
The contact owns a 2002 Ford Escape. The contact stated while driving at various speeds, the contact heard a loud noise coming from the suspension of the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the control arm needing to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been serviced in 2014 under NHTSA campaign number: 14V165000 (Structure) however, the failure still occurred. The manufacturer had been informed of the failure and informed the contact that they could not assist and that he had to pay out of pocket for the repair. The failure mileage was approximately 82,000.
Jun 14, 2021
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE SERVICED. WHILE THE MECHANIC WAS TEST DRIVING THE VEHICLE AT APPROXIMATELY 35 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE LOWER CONTROL ARM FRACTURED, WHICH CAUSED THE WHEEL TO SEPARATE FROM THE SUSPENSION. PRIOR TO THE TEST DRIVE, THE CONTACT WAS INFORMED BY THE MECHANIC OF SEVERE RUST ON THE LOWER CONTROL ARM. THE VEHICLE WAS TOWED BACK TO THE FACILITY. THE VEHICLE WAS NOT REPAIRED. THE DEALER (ELKHORN MOTORS FORD, 910 N WISCONSIN ST, ELKHORN, WI 53121, (262) 723-2131) WAS CONTACTED AND A SUBSEQUENT VIN SEARCH SHOWED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. THE CONSUMER STATED THE GAS TANK STRAPS WERE ALSO CORRODED AND NEEDED TO BE REPLACED.*JS
Apr 11, 2018
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING WHEEL WENT IN ONE DIRECTION AND THE WHEELS WENT IN A DIFFERENT DIRECTION. THE VEHICLE WAS TOWED TO REINEKE FORD LINCOLN OF LIMA (1360 GREELY CHAPEL RD, LIMA, OH 45804, (419)223-3673) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE LOWER CONTROL ARM SUPPORT WAS SEVERELY RUSTED, WHICH CAUSED THE LOWER CONTROL ARM TO FRACTURE AND SEPARATE FROM THE VEHICLE. THE CONTACT WAS INFORMED THAT THE SUB FRAME, CROSS MEMBER, CONTROL ARM, AND STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Sep 20, 2017
SUB FRAME/CRADLE RUSTED AND CAUSED A SEPARATION OF THE RIGHT FRONT AXEL AND STABILIZER. THE FAILURE OCCURRED WHILE DRIVING, JUST AS WE WERE EXITING THE HIGHWAY. A LOUD THUD OCCURRED AND THE STEERING WHEEL SHIFTED MAKING DRIVING AND STEERING EXTREMELY DIFFICULT. THIS VEHICLE, ACCORDING TO FORD'S RECORDS, HAD A STRUCTURE RECALL FOR THE SAME ISSUE (14V165000) THE VEHICLE HAD BEEN REPAIRED AT A FORD DEALER FOR THE SAID RECALL A FEW YEARS AGO. FORD IS UNWILLING TO HELP PAY FOR THE CURRENT REPAIRS AS WE DID NOT TAKE IT TO A DEALER FOR REPAIR (WHICH WOULD HAVE REQUIRED TOWING AS THE CAR WAS BARELY DRIVABLE). THIS IS A POTENTIALLY DANGEROUS SITUATION AND, IT SEEMS, THE RECALL DID NOT CORRECT THE ORIGINAL PROBLEM. *TR
Jan 17, 2017
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), BUT THE REMEDY DID NOT PROVIDE A PERMANENT SOLUTION. UPON FURTHER INSPECTION, EXTENSIVE RUST AND CORROSION WERE FOUND NEAR THE LOWER CONTROL ARM TO THE POINT THAT THE PART COULD FRACTURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
May 16, 2016
+ 15 more complaints for this component
STEERING
19 complaints
IT'S DIFFICULT TO STEER OR KEEP STRAIGHT
May 28, 2019
CROSS MEMBER BAR RUSTED OUT. PLEASE SEE ATTACHED.
Feb 17, 2018
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 40 MPH, THE LOWER CONTROL ARM SEPARATED FROM THE ENGINE CRADLE AND CAUSED THE ALIGNMENT OF THE STEERING WHEEL TO MALFUNCTION. THIS MADE THE VEHICLE EXTREMELY DIFFICULT TO STEER AND ALMOST CAUSED A CRASH. IN ADDITION, THE STEERING WHEEL BECAME STUCK IN THE LEFT ALIGNMENT POSITION. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 150,000.
Sep 15, 2016
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER 14V165000 (STEERING), BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,812.
Aug 13, 2014
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT A GRINDING NOISE EMITTED FROM THE STEERING COLUMN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE NOISE BECAME MORE PREVALENT DURING HOT WEATHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE COULD BE THE RESULT OF A BEARING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. ..UPDATED 09-17-12 *BF THE CONSUMER STATED THE NOISE DID CEASE FOR A PERIOD OF TIME. UPDATED 09/18/12
Aug 06, 2012
+ 14 more complaints for this component
LATCHES/LOCKS/LINKAGES
15 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE LIFTGATE FAILED TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (CURRIE MOTORS FORD OF VALPO, 2052 W MORTHLAND DR., VALPARAISO, IN 46385, (219) 464-3523), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 88,000.
Jun 19, 2018
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THE REAR LIFT-GATE LATCH WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED NHTSA RECALL CAMPAIGN ID NUMBER: 04V602000 COMPONENT: LATCHES/LOCKS/LINKAGES: DOORS: LATCH WAS RELATED, HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WILL BE RESPONSIBLE FOR THE REPAIR COST OF $85. THE MANUFACTURER WAS NOTIFIED AND STATED THE RECALL DID NOT INCLUDE HER VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 140,000.
May 21, 2012
2002 FORD ESCAPE REAR DOOR AND WINDOW ARE JAMMED AND CANNOT BE OPENED ALSO REAR DRIVERS DOOR. *TR
Jun 09, 2009
I HAVE A 2002 FORD ESCAPE, AND THE REAR LIFTGATE WINDOW HINGES HAVE BROKEN 3 TIMES [ONE TWICE, THE OTHER ONCE] IN NORMAL OPERATION. THIS IS EXACTLY THE PROBLEM COVERED BY SAFETY RECALL 04S20, BUT FORD SAYS THAT ONLY APPLIES TO CARS BUILT IN DIFFERENT ASSEMBLY PLANTS, NOT MINE. *TR
Apr 23, 2009
I OWN A 2002 FORD ESCAPE XLT. SINCE I PURCHASED IT IN THE FALL OF 2003, AT DIFFERENT TIMES BOTH THE FRONT PASSENGER DOOR AND REAR PASSENGER DOOR HAVE GOTTEN STUCK WHERE I HAVEN'T BEEN ABLE TO OPEN THEM FROM EITHER THE INSIDE OR OUTSIDE OF THE CAR. THE FIRST INCIDENT WAS THE FRONT PASSENGER DOOR, WHICH WAS FIXED WHEN I TOOK IT TO THE DEALERSHIP. THE SECOND INCIDENT OCCURRED 4 DAYS AGO AND THE DEALER IS GOING TO CHARGE ME A $300 DIAGNOSTIC FEE TO FIGURE OUT THE PROBLEM. IN ADDITION, PERIODICALLY, MY TRUNK WILL NOT OPEN NO MATTER WHAT I TRY. THEN THE NEXT DAY, IT WILL. THIS HAS OCCURRED AT LEAST 15 TIMES SINCE THE FALL OF 2005. IN ALL OF THE INCIDENCES LISTED THE DOORS WERE UNLOCKED, ALTHOUGH WE TRIED TO LOCK AND UNLOCK THEM SEVERAL TIMES TO SEE IF IT WAS JUST STUCK. *NM
Dec 12, 2006
+ 10 more complaints for this component
UNKNOWN OR OTHER
12 complaints
WHEN I DRIVE, THERE IS A LOUD ALMOST LIKE GRINDING NOISE. IT STARTED MAKING THAT NOISE, FOUR DAYS AFTER I BOUGHT IT. AS SOON AS I HEARD THE NOISE, I IMMEDIATELY PULLED OFF THE ROAD, CALLED AND HAD A FLATBED COME PICK MY VEHICLE UP TOO TAKE IT BACK HOME. IV REPLACED THE FRONT DRIVER SIDE CV AXLE. I TOOK IT ON A SHORT RIDE. IT STILL MAKES THAT NEWS. I'VE BEEN TRYING TOO FIND ANY INFORMATION I CAN, SEE IF CAN FIGURE OUT WHAT'S GOING ON. I'M HAVING NO LUCK.
Sep 17, 2020
I HAD JUST PURCHASED USED A 2002 FORD ESCAPE NOV 27 2019 DECIDING TO TAKE THE KIDS AND GO TO GROCERY STORE THAT I DID BUT ON THE WAY HOME THE VEHICLES STEERING LOCKED UP WHEN I REALISED IT I MASHED THE BRAKES THEY WOULDNT WORK SO I SLAMED IT IN PARK THERE WERE NO DASH WARNING LIGHTS IT LOST ALL POWER WE SKIRTED TO SIDE SLIDING BUT SAFE THE SUV CRANKED RIGHT BACK UP AS NOTHING HAPPEND BUT CUT OFF A COUPLE MORE TIMES BUT I WAS AT A STOP SIGN THE LAST TWO TIMES AND IT CRANKED UP NO PROBLEM EVERY TIME I HAVENT LOOKED AT THE VEH BUT THERES WAS A VIBRATION AFTER THAT DONT KNOW IF IT BROKE SOMETHING IN MOTOR OR NOT
Nov 29, 2019
THE GEARS WILL NOT SHIFT INTO DRIVE ONLY 2ND AND 1ST AND REVERSE HEARD A CLANK AND SOUNDED LIKE A SCREW OR SOME SORT DROPPED BUT CANNOT FIND IT. THE VEHICLE WAS PARKED I WENT TO PUT IT IN DRIVE AND THAT'S WHEN IT OCCURRED
May 23, 2018
FORD ESCAPE BRAKE BOOSTER
Jun 20, 2017
3 OF DOORS WILL NOT OPEN,SINCE 2010,A RECALL WAS ISSUE BUT FORD INSISTS NOT MY TRUCK DUE TO THE VIN NUMBER I KNOW THIS TRUCK IS 15YEARS OLD IT HAS MAJORITY OF THE PROBLEM THAT HAS BEEN MADE PUBLIC I PERSONALLY PAID FOR REPAIRS NOT KNOWING BUT DESPITE ENGINE,TRANSMISSION,DOORS,AND CURRENT RECALL SUBFRAME MY COMPLAINT IS DEAF,DOORS ARE PERMANENTLY DAMAGE.
May 02, 2017
+ 7 more complaints for this component
FUEL SYSTEM, GASOLINE
12 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE FUEL TANK SHIELD WAS COMPLETELY RUSTED ALLOWING THE FUEL TANK TO BE EXPOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,500.
Jul 09, 2014
WHILE FILLING GAS TANK HEARD A LOUD POP,AFTER ARRIVING AT DESTINATION HAD SOMEONE LOOK UNDER CAR AND DISCOVERED TANK STRAPS RUSTED AND BROKE LEAVING NOTHING TO HOLD GAS TANK IN PLACE. NO OTHER RUSTY OR RUSTED PARTS UNDER CAR. HAD DEALER REPAIR AT A COST OF $725. *TR
Apr 24, 2012
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT WAS DRIVING 35 MPH WHEN THERE WAS AN ABNORMAL NOISE AND THE FUEL STRAPS FRACTURED, CAUSING THE FUEL TANK TO DETACH AND FALL TO THE GROUND. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE FUEL STRAPS AND THE PLATE THAT HELD THE FUEL TANK IN PLACE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 109,000.
Mar 26, 2012
DRIVING TO DOVER DE. PULLED INTO GAS STATION OUTSIDE LANCASTER PA FOR FUEL. FILLED TANK AND WENT TO PULL AWAY FROM PUMP. HEARD SOMETHING DRAGGING AND FOUND FUEL TANK STRAP HAD SNAPPED AND LEFT FUEL TANK DRAGGING ON DRIVESHAFT. *TR
Mar 28, 2011
GAS GAUGE READS BETWEEN 1/2 & 1/4, CAR RAN OUT OF GAS THIS MORNING. AAA BROUGHT GAS, I WENT TO A GAS STATION AND FILLED THE TANK. GAS GAUGE STILL READS ONLY 1/2 FULL. *TR
Mar 15, 2010
+ 7 more complaints for this component
ENGINE
11 complaints
I have had to replace my engine/transmission several times and the problem keeps repeating itself. The engine will just die for no reason which is an extremely severe safety risk.
Aug 12, 2024
AS SHOWN IN ATTACHED PICTURE MY COOLANT CONTAINER IS BURNING AS IF IT IS TRYING TO CATCH FIRE. AS ALSO SEEN THE COOLANT LEVEL IS BACK AT MAX BUT AT ONE POINT WAS LOW. CONCERN IS 🔥 SAFETY. I WAS DRIVING DOWN THE HIGHWAY WHEN I FIRST SMELT BURNING I DID STOP DRIVING AND IT MADE IT MORE INTENSE. NO ACTUAL FIRE TOOK PLACE BUT INSIDE CONTAINER IT APPEARS TO HAVE HAD A SMALL FIRE OR BURN AS SHOWN BY IMAGE.
Feb 14, 2019
FORD EXCURSION V10 ALUMINUM HEAD COMPLAINT SPARK PLUG BLEW OUT OF HEAD. THIS HAPPENED WHILE DRIVING ACROSS COUNTRY TO VISIT MY SON, NO WARNING JUST BLEW COMPLETELY OUT OF HEAD AND LEFT ME STRANDED ALONG THE ROADSIDE. THIS PROBLEM WHICH FORD IS AWARE IS NOT BEING FIXED OR RECALLED, TRUCK JUST TURNED 100,000 MILES BUT IF ONE SPARK PLUG BLEW WHEN WILL THE OTHERS LET GO AND EXPLODED OUT OF THE HEAD AND LEAVE ME STRANDED AGAIN ALONG A BUSY HIGHWAY ROUTE 70 IN A STATE WHICH I HAVE NEVER BEEN IN BEFORE AT 5 AM IN THE MORNING, WITHOUT A KNEW HEAD DESIGN THIS MAKES THIS VEHICLE VERY UNRELIABLE AND NOT SAFE TO DRIVE , ITS LIKE DRIVING A TIME BOMB JUST WAITING FOR THE NEXT PLUG TO BLOW, VEHICLE WAS 40,000 DOLLARS IN 2002 WHO HAS MONEY TO PURCHASE ANOTHER VEHICLE WHICH IS NOW ALMOST 60,000 FORD SHOULD BE REQUIRED TO MAKE REPLACEMENT HEADS FOR ALL TRITON ENGINES
May 30, 2018
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Aug 31, 2016
LOST ALL COOLANT FROM RADIATOR ALL AT ONCE WHEN TURNED CAR OFF WHEN CAME HOME FROM STORE BECAUSE COOLANT LIGHT CAME ON.. REPLACED THERMOSTAT FIRST. THAT DIDN'T WORK. PUT IN NEW WATER PUMP, RAN FOR ABOUT ANOTHER WEEK , THAN DID SAME THING. SO REPLACED RADIATOR . MIND YOU CAR NEVER RAN HOT, COOLANT LIGHT JUST KEPT COMING ON.
Jun 24, 2016
+ 6 more complaints for this component
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
11 complaints
TL*THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT'S NEIGHBOR INFORMED HIM THAT HIS VEHICLE WAS ON FIRE IN HIS DRIVEWAY. THE CONTACT USED TWO FULL FIRE EXTINGUISHERS AND A WATER HOSE IN AN ATTEMPT TO EXTINGUISH THE FIRE. HE WAS UNSUCCESSFUL. THE FIRE DEPARTMENT ARRIVED AND SUCCESSFULLY EXTINGUISHED THE FLAMES. A FIRE REPORT WAS FILED AND THE FIRE DEPARTMENT STATED THAT AN ELECTRICAL FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE MARSHALL VERIFIED THAT NUMEROUS FORD VEHICLES HAD CAUGHT FIRE AS WELL. THE VEHICLE WAS COMPLETELY DESTROYED. THE GRASS OUTSIDE OF THE CONTACT'S HOUSE, A LARGE TREE, AND THE DRIVEWAY ALL SUSTAINED MAJOR DAMAGE. THERE WERE NO INJURIES. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 89,000.
Jun 10, 2009
DT*: THE CONTACT STATED DURING THE NIGHT, THE VEHICLE ALARM SOUNDED. WHEN THE VEHICLE WAS APPROACHED, IT WAS NOTICED THAT SMOKE WAS COMING FROM UNDER THE HOOD. THE POLICE AND FIRE DEPARTMENT WERE ALERTED TO THE SCENE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT DETERMINED IT OCCURRED IN THE ENGINE COMPARTMENT AND IT WAS AN ELECTRICAL FIRE. THE VEHICLE WAS OPERATING NORMAL PRIOR TO THE FIRE. THE VEHICLE IS CURRENTLY AT A LOCAL DEALERSHIP AWAITING FURTHER INSPECTION. THE MANUFACTURER HAS BEEN ALERTED.
Jun 08, 2006
MODEL: 2002 FORD EXCAPE XLT.ENGINE STALL WITHOUT WARNING AROUND 40 MILES PER HOUR. POWER STEERING AND BRAKE FAILED TO FUNDTION.THE LATEST ONE HAPPENED ON 3/31/2004. THE LAST ONE WAS IN LATE 2002.*AK I PURCHASED THIS VEHICLE FROM MICHIGAN (VILLAGE FORD AT DEARBORN), AND USE IT IN TEXAS CURRENTLY.
Apr 01, 2004
MY VEHICLE HAS SUDDENLY AND WITHOUT WARNING STALLED WHILE DRIVING. LOSS OFPOWER STEERING, BRAKES, ETC. I NEARLY HIT ANOTHER VEHICLE AS I COULD NOT CONTROL THE CAR. THIS HAPPEND AT SPEEDS AROUNT 30 MPH AS EARLY AS 6000 MILES ON THE CAR. IT HAS HAPPENED A FEW TIMES AT SLOW SPEEDS OR WHILE BACKING OUT OF THE DRIVEWAY BUT WAS NOT AS SCARY AS THE ONES THAT HAPPENED WHILE TRAVELLING ON A BUSY ROAD AT 30 MPH. FIRST TIME I BROUGHT THE CAR TO THE DEALER THEY UPDATED THE PCM AND RESET THE RELAY SWITCH. THIS WAS SUPPOSED TO FIX THE PROBLEM. THE STALLING HAPPENED A FEW MORE TIMES BUT THEN AGAIN AT HIGH SPEEDS AT 37000 MILES. BROUGHT CAR TO DEALER AGAIN AND THEY UPDATED THE PCM(AGAIN) AND NOW SAY I NEED A NEW IAC VALVE. THEY ARE NOT EVEN SURE THIS WILL CORRECT THE SUDDEN ENGINE STALLING. I READ THROUGH THE HUNDREDS OF COMPLAINTS ON THE NHTSA WEBSITE AND DISCOVERED THIS IS A VERY COMMON PROBLEM. THERE IS SOMETHING VERY WRONG WITH THE COMPUTER AND NEEDS TO BE REPLACED/RECALLED IMMEDIATELY. *AK
Mar 14, 2004
PROBLEMS WITH 2002 FORD ESCAPE XLS WOULD NOT START. *MR THE CONSUMER STATED IT WOULD TAKE THREE TRIES BEFORE THE VEHICLE WOULD START. THE CONSUMER WAS TOLD BY THE DEALER THEY COULD NOT FIND ANY TECHNICAL SIGNALS. *JB
Jun 09, 2003
+ 6 more complaints for this component
STEERING,SUSPENSION
10 complaints
WHILE IN MOTION, THE LOWER CONTROL ARM SEPARATED FROM THE SUBFRAME DUE TO CORROSION. I LOST STEERING BUT WAS ABLE TO SKID TO THE SHOULDER. THE SAME ISSUE AS RECALL 14S02 BUT MY VEHICLE WAS NOT INCLUDED.
Aug 10, 2019
THE 2002 FORD ESCAPE HAD RECALL 14S02 DONE IN SEPT. 2016. AT THE TIME I REQUESTED THE SUB FRAME BE REPLACED. FORD INDICATED THE RUST WAS NOT SEVERE ENOUGH AND INSTALLED A BRACE. TODAY, THE SUB FRAME GAVE WAY RENDERING THE VEHICLE A PERIL TO DRIVE. THE STEERING IS INOPERATIVE. THE VEHICLE WAS IN MOTION BUT AVOIDED COLLISION.
Apr 12, 2017
HAD RECALL 14S02 PERFORMED ON 12/30/15. INSTALLED FRONT SUBFRAME CROSSBRACE.THIS DOES NOT FIX THE PROBLEM. PASSENGER SIDE SUBFRAME RUSTED OUT AND FAILED. THE CROSSBRACE KEPT IT FROM COMPLETELY COMING APART BUT CAR IS NOW NOT SAFE TO DRIVE. FORD WILL NOT DO ANYTHING ABOUT THIS SAYING THEY ALREADY PERFORMED THE RECALL. THIS RECALL SHOULD BE EXPANDED TO INCLUDE SUBFRAME REPLACEMENT.
Jul 26, 2016
MY 2002 FORD ESCAPE HAS BEEN TO MULTIPLE DEALER SERVICE CENTERS AND MECHANICS TO TRY TO PINPOINT A BANGING NOISE THAT COMES FROM THE FRONT RIGHT SIDE WHEN DRIVING OVER BUMPS OR POTHOLES AT LOWER SPEEDS. TO DATE I HAVE HAD TIE RODS, SWAY BARS, SWAY BAR LINKS, BALL JOINTS REPLACED AND ALL BODY MOUNTS, ENGINE MOUNTS, CONTROL ARMS, SHOCKS AND STRUTS ALL CHECKED AND ALL NUTS AND BOLTS TIGHTENED. I HAVE NOT BEEN ABLE TO HAVE A MECHANIC TELL ME WHAT THE ISSUE IS. I HAVE SEARCHED THE INTERNET AND SEE SEVERAL COMPLAINTS ALL FOR THE SAME PROBLEM. I KNOW MY TRUCK IS NOT THE ONLY ONE, HOWEVER I CANNOT AFFORD TO CONTINUE REPLACING PARTS IN HOPES THAT WE MIGHT FINALLY FIND THE CAUSE OF THE SOUND. I FEEL FORD NEEDS TO TAKE RESPONSIBILITY FOR WHATEVER IT IS THAT IS FAILING BEFORE SOMEONE ENDS UP SERIOUSLY INJURED. *TR
Mar 27, 2015
DRIVING DOWN A BUSY HIGHWAY, OUR ESCAPE HAD THE CONTROL ARM DETACH FROM THE SUB FRAME. WE TOOK THE CAR TO THE DEALER AND THEY TOLD US THIS WOULD NOT BE COVERED UNDER ANY RECALL BY FORD BECAUSE IT HAD COMPLETELY SEPARATED. DESPITE THAT THE DAMAGED AREA OF THE CAR BEING WHAT IS RECALLED IN 14V165000. FORD HAS DONE NOTHING TO HELP THIS ISSUE. LUCKY ENOUGH THERE WAS NO ACCIDENT, BUT THIS IS A HUGE SAFETY ISSUE AND SOMEONE IS GOING TO GET KILLED. FORD NEEDS TO FIX THE DAMAGED SUB FRAMES, NOT JUST FIX THOSE THAT HAVEN'T ALREADY BROKE AND CONSUMERS HAVE HAD TO PAY THOUSANDS TO GET FIXED. *TR
Mar 22, 2015
+ 5 more complaints for this component
TIRES
10 complaints
WE DRIVE FORD ESCAPE 2002. IN JANUARY 2006 WE BOUGHT 4 NEW TIRES FROM FIRESTONE P23570R16 WITH 60,000.00MILES GUARANTEE. WE HAVE DRIVEN ONLY 30,000 ON THIS FIRES. WE NOTICED VERY OFTEN AIR LEAKING FROM THESE TIRES AND WE DECIDED TO USE THE GUARANTEE AND GO TO FIRESTONE SERVICE FOR REPAIR. THE TIRES ,ALL FOUR, HAVE CRACKS AL OVER THE TIRE WITH NEXT WHITE COLOR LAYER VISIBLE. WE ARE AFRAID TO USE THE CAR. WHEN WE WENT TO THE SERVICE THEY TOLD US THAT THE REASON OF THIS KIND OF DAMAGE IS WEATHER. JOKE. NONE OF THE CARS DRIVING AROUND HAS THE SAME PROBLEM AND WE LIVE ON THE SAME EARTH AND THE WEATHER IS THE SAME TOO. WE HARDLY BELIEVED THEM AND EVEN CONVERSATION WITH PEOPLE FROM THE MAIN OFFICE DIDN'T HELP. THEY FIX ONE TIRE,CHECKED THE REST AND THEY STILL ARE SURE THAT THESE TIRES ARE OK AND SAFE TO DRIVE. BUT WE STILL HAVE THE CRACKS ON THE TIRES AND WE ARE WAITING FOR MOMENT WHEN THEY BLOW OUT. WE ARE NOT GOING TO PAY FOR REPLACEMENT EVEN 1$ ,SPECIALLY BECAUSE THIS IS FIRE STONE AND ALSO BECAUSE WE FOUND ARE TIRE ON RECALL LIST. BY THE WAY FOR THAT RECALL THEY ALSO HAVE THEIR OWN EXPLANATION OF COURSE. WE DON'T HAVE TO ADD THAT THEY WAS VERY NOT NICE DURING THE SERVICE AND IGNORING. PLEASE GIVE US SAME IDEA ABOUT OUR RIGHTS,SPECIALLY THAT NOTHING HAPPEN YET AND ME,MY WIFE AND MY DAUGHTERS ARE ALIVE. *TR
Sep 22, 2008
I PURCHASED (4) TIRES ABOUT ONE YEAR AGO FROM A BRIDGESTONE TIRE DEALERSHIP. THE TIRES ARE: 062065 DUELER H/L D683 OWL P225/70R15 100S. LATE APRIL '08, AS I WAS WASHING THE TIRES I NOTICED "CRACKS" ON THE SIDES, AROUND AND IN BETWEEN THE TREADS OF ALL FOUR TIRES. ON MAY 3, I TOOK THE CAR TO THE BRIDGESTONE DEALER AND FILED THE COMPLAINT THAT I BELIEVE THE TIRES ARE NOW UNSAFE AND REQUESTED REPLACEMENT. THE SERVICE MANAGER (DAN HILBORN) PROMISED TO INVESTIGATE WITH FIRESTONE AND GET BACK WITH ME. ON MAY 23, 2008, DAN CALLED ME AND SAID THAT THE REPLACEMENT TIRES ARE IN AND I CAN BRING IN MY CAR TO REPLACE THE TIRES. SAME DAY, I TOOK MY CAR IN AND THEN DAN TELLS ME THAT THE SAME TIRES ARE NO LONGER INSTOCK AND THAT I NEED TO PAY AN ADDITIONAL $288.54 FOR UPGRADED TIRES TO REPLACE MY DEFECTIVE TIRES. DAN ALSO STATED THAT THE DEFECTIVE TIRES WERE FROM AN "OLD STOCK" THAT WERE ACTUALLY SOLD AS NEW TO MOVE THEM. DAN REFERRED ME TO "BILL" FROM BRIDGESTONE FIRESTONE TECHNICAL SERVICE DEPT IN WOODBRIDGE, ILL. BILL ALSO REFUSED TO REPLACE MY DEFECTIVE TIRES AT NO COST TO ME. HE STATED THAT THESE TIRES ARE SAFE TO DRIVE ON THEM WITH CRACKS BETWEEN AND AROUND THE TIRE TREADS. BILL STATED THAT THERE MAY BE SAFETY CONCERN IF YOU "CAN DRIVE A HEAD OF A BALL POINT PEN IN THE CRACKS"!!! I BELIEVE THESE TIRES ARE DEFECTIVE AND SHOULD BE RECALLED, AS I BELIEVE THAT AN AVERAGE CONSUMER WOULD NOT NOTICE THESE CRACKS AND WILL CONTINUE TO DRIVE ON THEM WHICH IS A SAFETY RISK TO THE LIVES OF OUR PEOPLE. I HAPPENED TO NOTICE THE CRACKS IN TIRES BECAUSE OF MY BACKGROUND IN QUALITY CONTROL IN THE AUTOMOTIVE INDUSTRY. YOUR PROMPT ATTENTION TO THIS POTENTIALLY SERIOUS SAFETY SITUATION IS MOST APPRECIATED. THANK YOU. *TR
Jun 04, 2008
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THE LEFT REAR TIRE MADE A NOISE. UPON VISUAL INSPECTION IT WAS NOTICED THAT THE TIRE HAD COMPLETELY SEPARATED FROM THE TREAD BELT. THE TIRES WERE THE VEHICLE'S ORIGINAL ONES AND HAD ONLY 25800 MILES. THE VEHICLE HAD NOT BEEN TO THE DEALERSHIP FOR REPLACEMENT. THE TIRE SIZE WAS P225/70R15.*AK UPDAYED 10/4/2006 - *NM
Sep 11, 2006
DT*: THE CONTACT STATED THAT THE SPARE TIRE CABLE BRACKET THAT HOLDS UP THE SPARE TIRE FRACTURED AND COMPLETELY DETACHED. THE SPARE TIRE DROPPED FROM THE VEHICLE AND WAS HIT BY ANOTHER VEHICLE. THE DEALER AND THE MANUFACTURE WAS ALERTED BUT THE MANUFACTURER DENIED THE CLAIM.*AK
Jul 11, 2006
DT: WHILE DRIVING AT SPEED OF ABOUT 62 MPH, IT WAS DRY AND CLEAR, THE CAR IN FRONT SLOWED DOWN ,AND AS CONSUMER WAS APPLYING THE BRAKES THE SIDE WALL OF TIRE BLEW OUT. THERE WAS CRASH, NO ROLL OVER. THE TIRE HAS NOT BEEN INSPECTED, BUT THE INSURANCE WAS GOING TOO. TOOK PICTURES, AND GOT ALL THE INFORMATION THAT ON THE TIRES.*AK
May 25, 2005
+ 5 more complaints for this component
FUEL/PROPULSION SYSTEM
7 complaints
FUEL GAS TANK STRAPS ROTTED OUT CAUSING THE FUEL TANK TO FALL
Sep 06, 2018
METAL TRAY SUPPORTING THE FUEL TANK HAS RUSTED. BRACKETS SUPPORTING THE TRAY HAVE RUSTED AND FALLEN OFF EXPOSING THE PLASTIC FUEL TANK.
Jul 23, 2016
STARTED MY CAR AND THE RPM GOING TO 4000 WHEN CAR IS IN PARK. WAS TOLD ITS THROTTLE BODY.
Dec 22, 2015
THE FUEL TANK MOUNTING STRAP RUSTED THROUGH AND BEGAN DRAGGING ON THE HIGHWAY SENDING UP A SHOWER OF SPARKS. UPON INVESTIGATION, I FOUND THE METAL SHIELD AROUND THE TANK DISINTEGRATED INTO RUST FLAKES, AND THE SHIELD WHERE IT PASSES OVER THE DRIVESHAFT HAD FALLEN AND WAS RUBBING ON THE MOVING DRIVESHAFT. I RECOGNISED THE PROBLEM AND WAS ABLE TO SECURE THE TANK AND SHIELD TEMPORARILY TO LIMP HOME, BUT THE POTENTIAL FOR DISASTER IS CATASTROPHIC, ESPECIALLY HERE IN THE NORTHEAST WHERE THESE PARTS ARE CONTINUALLY SUBJECT TO SALT AND SNOW.
Aug 03, 2015
FUEL TANK STRAP HAS CORRODED AND BROKEN AND THE FUEL TANK COULD FALL OUT OF THE VEHICLE AND RESULT IN A FUEL SPILL AND/OR FIRE. THERE IS ALSO A RUST HOLE IN THE FUEL TANK METAL PROTECTIVE COVER THE SIZE OF MY HAND AND THE FUEL CELL IS EXPOSED. HAVE NOTIFIED FORD AND THEY DECLINED TO REMEDY THE PROBLEM CITING THERE IS CURRENTLY NO RECALL. FORD HAS ALSO TOLD ME IT IS NOT SAFE FOR ME TO CONTINUE TO DRIVE THE VEHICLE. I HAVE TAKEN PHOTOS OF CORRODED PARTS WHICH I WILL SUBMIT UPON REQUEST TO MY EMAIL ADDRESS WHICH IS : [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 12, 2014
+ 2 more complaints for this component
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
6 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 55 MPH THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT APPLIED IMMENSE PRESSURE TO THE BRAKES TO NO AVAIL. THE CONTACT CRASHED INTO FIVE VEHICLES. THE CONTACT SUFFERED BRUISES TO HER LEGS. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 135,000. UPDATED 12/5/13*CN
Sep 12, 2013
ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR
May 22, 2009
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT'S VEHICLE CAUGHT FIRE WHILE PARKED IN MEXICO. THE CONTACT WAS IN THE UNITED STATES AT THE TIME OF THE FIRE AND HE RECEIVED A RECALL NOTICE REGARDING THE CRUISE CONTROL. WHEN HE RETURNED TO MEXICO, HE NOTIFIED A FORD DEALER AND THEY WERE UNAWARE OF THE FAILURE. THE CONTACT WAS ABOUT TO PAY TO HAVE THE VEHICLE REPAIRED, BUT THE VEHICLE CAUGHT FIRE BEFORE ANY REPAIRS COULD BE MADE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 72,300. UPDATED 05/19/08 *BF THE RECALL WAS REGARDING THE ABS MODULE. BEFORE THE CONSUMER COULD GET THE VEHICLE FIXED, IT CAUGHT TON FIRE. THE CONSUMER STATED THE ABS LIGHT WAS ON BEFORE HE PURCHASED THE VEHICLE. UPDATED 05/19/08
Apr 14, 2008
I WENT OUT TO CRANK MY VEHICLE AND IT RAN WIDE OPEN. I TURNED IT OFF AND TRIED IT TWICE MORE WITH THE SAME RESULTS. THE SECURITY OFFICER AT MY WORKPLACE CAME OVER AND RAISED THE HOOD TO SEE WHAT WAS GOING ON. TWICE MORE I CRANKED IT WITH THE SAME RESULTS. THEN HE FOUND THE PROBLEM MY SPEED CONTROL CABLE WAS NO LONGER CONNECTED. HE GOT IT BACK ON AND ADVISED ME TO GO TO MY DEALER. THE FOLLOWING DAY THEY HAD ME BRING IT IN, THEY INFORMED ME THAT MY PARTICULAR VEHICLE WAS NOT ON THE RECALL LIST. THEY WERE GOING TO ORDER THE PART, AND WHEN I ASKED THE CHANCES OF IT HAPPENING AGAIN, THEY REPLACED THE REGULAR SPEED CABLE AND DISCONNECTED THE CRUISE CONTROL ONE UNTIL THEY COULD GET ONE IN, JUST IN CASE. I DIDN'T GET TO SEE ANY LIST, I JUST KNOW THERE WAS A RECALL ON MY TYPE OF VEHICLE FOR THIS. AM I TO JUST TAKE THEIR WORD FOR IT? I THANK THE LORD THAT I WAS SITTING IN A PARKING LOT WHEN IT HAPPENED AND NOT OUT ON THE ROAD WHERE IT COULD HAVE BEEN A VERY BAD SITUATION. ALSO WHEN THEY SAID I WAS READY THEY ASKED HOW LONG MY ABS LIGHT HAD BEEN BLINKING--I TOLD THEM IT WAS BLINKING THE DAY I TEST DROVE AND THE SALESMAN WAS GOING TO ASK ABOUT IT WHEN WE GOT BACK TO THE DEALER. I NEVER GOT AN ANSWER. IF EITHER OF THESE ARE FAULTY AND WERE NEVER REPORTED I'D LIKE TO KNOW. OTHER PEOPLE MAY EXPERIENCING THE SAME THING. AND IF THESE CABLES HAVE BEEN REPLACED BEFORE AND IT'S HAPPENED AGAIN, PEOPLE NEED TO KNOW. I THANK YOU FOR YOUR HELP. *TR
Mar 30, 2008
THIS IS TO REPORT ANOTHER SUSPECTED 2002 FORD ESCAPE ABS CONTROL MODULE FIRE. THE VEHICLE FIRE OCCURRED JAN. 9, 2007 AT CLIENT'S HOME. THE VEHICLE IS A 2002 FORD ESCAPE XLT, AND IS CURRENTLY STORED AT INSURANCE AUTO AUCTIONS (IAA), 1710 STARITA ROAD, CHARLOTTE, NC 28206-1286, PHONE: 704-596-5854, FAX: 704-596-7492, STOCK NUMBER: 2799576. THE HOUSE AND CAR ARE INSURED BY STATE FARM, WHICH HAS RETAINED ME AS ITS SUBROGATION COUNSEL. THE FIRE OCCURRED WHILE THE CAR WAS PARKED IN THE GARAGE IN THE "KEY OFF" POSITION. LARRY HELTON FOR FORD HAS ALREADY EXAMINED THE VEHICLE AND THE SCENE ON JANUARY 17, 2007. NO ONE WAS INJURED, BUT THE PROPERTY DAMAGES COULD EXCEED $50,000.00. *JB
Jan 22, 2007
+ 1 more complaint for this component
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
6 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT A BURNING ODOR WAS EXHIBITED FORM THE VEHICLE WHILE DRIVING 70 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THERE WERE TWO LEAKS COMING FROM THE ENGINE. THE VEHICLE WAS REPAIRED HOWEVER, THE BURNING ODOR REMAINED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) BUT WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE TO REPAIR THE VEHICLE UNTIL THE SECOND QUARTER OF 2012. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
May 01, 2012
RECEIVED NOTICE FROM FORD REGARDING SAFETY RECALL 11S24 FOR ESCAPE 2002 DATED JANUARY 2012. ADVISED NOT TO PARK CAR NEAR ANY STRUCTURES TO PREVENT A POTENTIAL FIRE FROM SPREADING IN UNLIKELY EVENT THAT YOUR ABS MODULE DEVELOPS AN ELECTRICAL SHORT. FORD DEALER INSPECTION PERFORMED 2/9/2012 STATES CAR WILL NEED SAFETY RECALL PARTS BUT WILL NOT BE AVAILABLE FOR 45 DAYS OR LATER. CONTACTED FORD MFG, CUSTOMER SERVICE SUPERVISOR TRIED TO LOCATE PARTS- UNAVAILABLE. SUPERVISOR SAYS NOTICE IS NOT OFFICIAL YET, THERE ARE NO IMPLEMENTATION PLANS OR PARTS AVAILABLE FOR OLDER CARS, NO REPAIR PROCEDURES AVAILABLE. OFFERED TO HELP ME QUALIFY FOR A NEW CAR AND WORK WITH LOCAL DEALERSHIP. 2ND OFFER TO PLACE AFTERMARKET PARTS AT MY COST AND APPLY FOR REIMBURSEMENT/PARTIAL REIMBURSEMENT/NO REIMBURSEMENT BASED ON IF THE RECALL IS GOING TO GO THROUGH. IS THIS OFFICIAL OR NOT OFFICIAL, AND IS FORD RELEASING THEMSELVES OF LIABILITY IF THERE IS PROPERTY DAMAGE AND THAT IS THE NATURE OF THE LETTER. *TR
Feb 09, 2012
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, BURNING OIL FUMES WERE EMITTED INTO THE VEHICLE THROUGH THE VENTS. THE CONTACT MENTIONED THAT THE BRAKE WARNING LAMP WAS ILLUMINATED AND THAT HE WAS CONSTANTLY REPLENISHING THE BRAKE FLUID RESERVOIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE ). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 134,000.
Feb 08, 2012
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE CAUGHT FIRE AFTER IT HAD BEEN PARKED FOR NINE HOURS. PRIOR TO PARKING THE VEHICLE, THE ABS WARNING INDICATOR LIGHT ILLUMINATED. THE FIRE WAS EXTINGUISHED BY USING SNOW. NO REPAIRS WERE MADE. THERE WAS NO PROPERTY DAMAGE. THE CONTACT HAS PICTURES. THE VEHICLE WAS INSPECTED IN MARCH OF 2007, BUT NOT REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE CURRENT AND FAILURE MILEAGES WERE 130,000.
Dec 31, 2007
THE DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO FLOOR, THE VEHICLE STALLED AND THE CONSUMER WAS ABLE TO RESTART THE VEHICLE. THE CONSUMER WILL TAKE THE VEHICLE TO THE DEALER FOR ANALYSIS . WHEN THE PROBLEM HAPPENS AGAIN. *JB
Jan 23, 2004
+ 1 more complaint for this component
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
6 complaints
RECEIVED A RECALL NOTICE IN FEB FROM FORD (RECALL ID 12V00500 - ISSUED JAN 2012). INDICATED POTENTIAL PROBLEMS WITH BRAKE FLUIDS LEAKS THAT COULD CAUSE SHORTS IN THE ABS ELECTRONICS. WE CONTACTED DEALER. NO PARTS AVAILABLE YET. OUR ABS AND BRAKE INDICATORS CAME ON IN MARCH AS DESCRIBED IN THE RECALL NOTICE. FORD STILL SAID THAT RECALL SHOWS SAFE TO DRIVE, JUST DON'T PARK IN THE GARAGE DUE TO POTENTIAL FIRES. LAST NIGHT, DROVE HOME AND PARKED (IN THE DRIVEWAY). UNLOADED SOME STUFF FROM CAR... NO PROBLEMS NOTICED. CAME OUT OF HOUSE ABOUT 15 MINUTES LATER TO UNLOAD STUFF FROM CAR AND FOUND IT SMELLING OF HOT ELECTRICAL SYSTEM, AND SMOKE COMING FROM HOOD. USED HOSE TO COOL DOWN UNDER HOOD, WHILE I FOUND WRENCH AND UNHOOKED THE BATTERY. SMOKE WAS COMING FROM ALL SIDES UNDER AND BEHIND ENGINE BLOCK. ONCE BATTERY DISCONNECTED THE SMOKING STOPPED. CALLING FORD CORPORATE, LOCAL DEALER, AND INSURANCE THIS MORNING TO SEE WHAT TO DO NEXT. *TR
Apr 24, 2012
I HAVE RECEIVED A NOTICE FROM FORD M.C. THAT MY FORD 2002 ESCAPE CAN SPONTANEOUSLY CATCH FIRE AND BURN MY HOUSE DOWN WHILE TURNED OFF INSIDE MY GARAGE OR WHILE RUNNING, THEREFORE I SHOULD STOP PARKING THE VEHICLE NEAR ANY HOUSE STRUCTURES. WHEN I CALLED FORD, I'M TOLD THAT THE VEHICLE IS OTHERWISE SAFE, WHILE IT IS SCHEDULED TO BE REPAIRED SOMETIME IN QUARTER #2 OF THIS YEAR. HOW SAFE DOES THIS SOUND TO YOU..??? I HAVE DETECTED THE HOT SMELL ODORS REFERRED TO WITHIN THE LETTER (RECALL NOTICE) & AM CONCERNED THAT THE GOVERNMENT IS GIVING FORD TOO MUCH SLACK IN RESOLVING A MATTER THAT APPEARS TO BE QUITE VOLATILE (PUN INTENDED). *TR
Feb 14, 2012
VEHICLE WAS PARKED IN YARD WHEN SMOKE STARTED COMING OUT FROM UNDER THE HOOD. WE RAISED HOOD AND SAW WIRES ON FIRE UNDER THE MASTER CYLINDER. WE PUT THE FIRE OUT. WIRES FROM ABS SYSTEM CAUGHT ON FIRE *TR
Nov 03, 2011
ABS MODULE CONNECTOR CAUGHT FIRE WHILE CAR WAS PARKED. RECALL FOR ABS MODULE CONNECTOR INSPECTION WAS COMPLETED 7/6/2007. BROUGHT VEHICLE BACK IN 1/7/2008 DUE TO ABS LIGHT REMAINING ON. NO MENTION OF ABS, NOTED ROTORS BELOW SPECS AND BRAKE PADS NEED REPLACING.
May 23, 2011
THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES BECAUSE THE VEHICLE HAS PROBLEMS STARTING. THE DEALER MECHANIC HAS REPLACED THE STARTER, RELAY SWITCH, AND THE MASTER CYLINDER. THE VEHICLE IS CURRENTLY AT THE DEALER FOR ANOTHER REPAIR. PLEASE PROVIDE FURTHER DETAILS. *NM
Jan 15, 2004
+ 1 more complaint for this component
VEHICLE SPEED CONTROL,ENGINE
5 complaints
MY VEHICLE DOES THE EXACT SAME THING AS NHTSA RECALL NUMBER 04V165000 OR FORD RECALL NO. 04S13. I HAVE THE YEAR AND ENGINE ASSOCIATED WITH THE RECALL BUT MY VIN IS NOT ON THE LIST. IT SHOULD BE BECAUSE IT IS VERY DANGEROUS!
Sep 22, 2016
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT RECEIVED A RECALL FOR THE NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING, SPEED CONTROL) AND THE VEHICLE RECEIVED THE RECALL REPAIR. THE CONTACT STATED THE VEHICLE NEVER EXPERIENCED ANY FAILURES UNTIL AFTER RECEIVING THE RECALL REMEDY. THE CONTACT STATED THAT WHEN ATTEMPTING TO ACCELERATE THE VEHICLE'S THROTTLE LOCKS AT HIGH SPEEDS AND THE ACCELERATION PEDAL LOCKS IN THE DOWNWARD POSITION. THE CONTACT STATED THAT THE BRAKES FAILED AND IN ORDER TO STOP THE VEHICLE'S GEAR WAS MOVED TO THE PARK POSITION. THE CONTACT INFORMED THE DEALER AND THE MANUFACTURER WHO STATED THAT BECAUSE THE VEHICLE HAD ALREADY RECEIVED THE RECALL REPAIR THEY WOULD NOT BE ABLE TO PROVIDE ANOTHER REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 214,000.
Aug 01, 2016
I BOUGHT MY 2002 FORD ESCAPE IN FEB. 2015. SINCE THEN OFTEN WHEN I PUT IT IN PARK IT REVS, THE RPMS RANGE FROM 1500-3000. I READ THAT A RECALL WAS DECLARED IN DECEMBER OF 2004. MY CAR IDLES AT A HIGH RANGE.
Nov 12, 2015
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 AND NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL) THE VEHICLE STARTED TO SURGE BACK AND FORWARD. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHICIAN STATED THAT THE FRONT VACUUM TUBE WAS LEAKING AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT RE REPAIRED. THE FAILURE MILEAGE WAS 155,000.
Jun 12, 2014
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EMITTED A BURNING ODOR AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT MENTIONED THAT SOMETIMES THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION, BUT THE MECHANIC WAS UNABLE TO LOCATE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000 AND THE CURRENT MILEAGE 162,000.
Dec 05, 2012
STEERING,SUSPENSION,STRUCTURE
5 complaints
VEHICLE SUB-FRAME FAILED DUE TO CORROSION CAUSING SEPARATION OF THE LOWER CONTROL ARM RESULTING IN DIMINISHED STEERING CONTROL. THIS ISSUE APPEARS TO BE COVERED BY FORD SAFETY RECALL 14S02 AND NHTSA RECALL 14V-166 THAT PROVIDED A REINFORCEMENT OF THE SUB-FRAME. UNFORTUNATELY THE REINFORCING PARTS NECESSARY FOR THE RECALL ACTION WERE NOT IMMEDIATELY AVAILABLE BEFORE THE FRAME FAILED. *TR
Aug 14, 2014
CORROSION-RELATED SEPARATION LOWER CONTROL ARM FROM SUBFRAME. CAR START PULLING INSTANTLY TO THE RIGHT. HAVE TO CALL TOWING TO GET TO DEALER FOR REPAIR, FORD COMPANY REFUSE TO REPAIR UNDER SAFETY RECALL NOTICE 14S02. DEALER QUOTE ME AROUND $2000 FOR REPAIR. *TR
Jul 17, 2014
CAR WAS MAKING CREAKING SOUNDS. GOING AROUND A CORNER THE CAR BASICALLY HAD NO STEERING OR CONTROL. GOT CAR TO FORD DEALERSHIP AND BASED ON TAKING PHOTO OF THE CAR I WAS TOLD THAT FORD DECIDED TO PUT A CROSS BRACE ON AS OPPOSED TO REPLACING SUB FRAME. I TOLD DEALERSHIP I DID NOT AGREE WITH DECISION THAT SUBFRAME SHOULD BE REPLACED CAR WAS RETURNED TO ME WITH CROSS BRACE INSTALLED.APROX 4 WEEKS LATER CAR WAS UNDRIVEABLE. CONTACTED FORD TOLD ME TO TOW CAR BACK TO DEALERSHIP. AFTER INSPECTION OF VEHICLE WAS TOLD NOW THAT SUB- FRAME WAS BROKEN DEALERSHIP CONTACTED FORD AND WAS TOLD THAT THEIR REQUEST TO REPLACE SUB FRAME WAS DENIED. THE SUB FRAME HOLDS ENGINE,TRANS, ALL STEERING AND BRAKE COMPONENTS. THIS IS A VERY DANGEROUS. MY FAMILY COULD HAVE BEEN KILLED. I WAS TOLD BY FORDSUPV THAT BECAUSE THEY PUT ON BRACE INSTEAD OF MAKING THE CORRECT REPAIR THAT WAS ACTUALLY PART OF SUB FRAME RECALL THEY WOULD NOT REPLACE SUB FRAME. THIS IS HOW FORD TREATS THEIR CUSTOMERS AND PUTS THEM IN HARMS WAY. IF YOU LOOK AT THE HISTORY OF FORD VEHICLES FORD WINDSTAR FORD ESCAPE ETC. YOU WILL SEE THEY ARE USING DEFECTIVE STEEL ON UNDER BODY COMPONENTS CAUSING EXCESSIVE RUST RESULTING IN CRITICAL COMPONENT FAILURES. IN MY 48 YEARS OF DRIVING I HAVE NEVER HAD A VEHICLE WITH A BROKEN FRAME WHEN I ASKED FORD FOR PHONE NUMBER OR ADDRESS TO [XXX]. FIELDS I WAS TOLD THAT IS NOT GIVEN OUT AND THAT THE FORD SUPERVISORS DENIAL WAS FINAL DECISION. I FEEL FORD IS 100% WRONG IN THIS ISSUE AND IS NOT MAKING SAFE CARS, AND WHEN THERE IS A RECALL WILL NOT EVEN FIX THE RECALLED PARTS. ONCE AGAIN THIS IS AN EXTREMELY DANGEROUS SITUATION THAT COULD HAVE RESULTED IN DEATH TO MY FAMILY IF I WAS DRIVING ON THE X-WAY SHAME SHAME ON YOU FORD MOTOR. I WILL BE LOOKING INTO FILING LAW SUIT OR CLASS ACTION LAW SUIT AGAINST YOU. PLEASE DO THE RIGHT THING FOR THE UNLUCKY INDIVIDUALS WHO OWN THESE CARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jul 03, 2014
WHILE DRIVING ON A RURAL CITY STREET AT 30 MPH I DECELERATED TO PREPARE TO TURN RIGHT. WHEN I BEGAN TO MAKE MY RIGHT HAND TURN I HEARD A LOUD POP AND THE CAR BEGAN TO RATTLE THE CAR CAME TO A STOP WITHIN 10 FEET OF THE POP. I APPLIED A SMALL AMOUNT OF POWER TO THE ENGINE TO TRY AND GET COMPLETELY OUT OF THE ROAD, BUT THE CAR WOULD NOT MOVE. UPON INSPECTION OF THE FRONT PASSENGER TIRE IT WAS FACING 90 DEGREES IN THE OPPOSITE DIRECTION OF THE CAR, AND PUSHED TO THE BACK OF THE WHEEL WELL. THE CV SHAFT HAD COME COMPLETELY DETACHED FROM THE DRIVE SHAFT. THE VEHICLE HAD TO BE TOWED TO A LOCAL SHOP THAT DID SUB-FRAME WORK. UPON INSPECTION AT THE AUTO BODY SHOP IT WAS REVEALED THAT THE ENGINE CRADLE HAD ALSO BECOME DETACHED DUE TO THE PROXIMITY TO THE EXHAUST FROM THE ENGINE HEATING IT UP CONSTANTLY. ALONG WITH THE FOLLOWING PARTS NEEDING REPLACEMENT: RIGHT FRONT CV SHAFT, FRONT ENGINE CRADLE, FRONT CONTROL ARM BOLTS, CONTROL ARM BUSHING, CV DRIVE AXLE, HEAVY DUTY EXHAUST CLAMPS. THE SHOP HAD TO REMOVE AND REPLACE THE ENGINE CRADLE AND THE RIGHT FRONT SUB-FRAME. IF I HAD BEEN ON A HIGH SPEED INTERSTATE, AND THIS HAPPENED I WOULD HAVE PROBABLE FLIPPED, BECAUSE THE FRONT RIGHT TIRE WAS UNABLE TO MOVE, AND WAS PULLING TOWARDS THE INSIDE OF THE CAR. THE TOTAL COST TO GET THIS REPAIRED TO A SAFE DRIVING CONDITION WAS $1352.69. *TR
May 24, 2014
WHILE DRIVING HER 2002 FORD ESCAPE TO WORK MY DAUGHTER NOTICED THE STEERING WAS NOT RIGHT. IN ORDER FOR HER TO KEEP DRIVING STRAIGHT SHE HAD TO TURN THE STEERING WHEEL. SHE WENT OVER A PAIR OF ROUGH RAILROAD TRACKS & LOST CONTROL OF THE VEHICLE. HER FRONT PASSENGER TIRE CONTROL BAR HAD COMPLETELY SEPARATED FROM THE FRAME. IT WAS RUSTED THROUGH. LUCKILY SHE WAS DRIVING IN A 30MPH ZONE & THERE WERE NO OTHER CARS AROUND. THANKFULLY SHE WAS NOT HURT BUT QUITE SHAKEN UP. WE WERE UNAWARE OF A VEHICLE RECALL ON THIS MODEL UNTIL A FRIEND OF HERS RECALLED SEEING AN ARTICLE IN THE NEWS ABOUT CONTROL BARS RUSTING THROUGH CAUSING STEERING PROBLEMS. HER FRONT TIRE WAS COMPLETELY BALD AFTER THIS INCIDENT. (TREAD WAS GOOD BEFORE). I CALLED FORD AS SOON AS I WAS ABLE & REPORTED THE INCIDENT. THE REP TOLD ME THAT IN ORDER FOR A REPAIR THE VEHICLE HAD TO BE TOWED TO A FORD DEALER & TO KEEP THE TOW BILL AS THEY WOULD COVER IT. RIGHT NOW THE SUV IS AT THE DEALER. IT HAS BEEN 2 DAYS SINCE THEY'VE HAD IT & I'VE HEARD NOTHING. I AM GETTING VERY IMPATIENT. BECAUSE IT'S A RECALL I HAVE A HUNCH THEY PUT IT ON THE BACK BURNER. THIS VEHICLE IS HER ONLY WAY TO SCHOOL & WORK. I ASKED ABOUT A LOANER & THEY EXPLAINED THAT BECAUSE OF THE HUGE VOLUME OF RECALLS, A LOANER WOULD BE DIFFICULT TO COME BY. WHAT HAS HAPPENED TO CUSTOMER SERVICE? I AM EXPECTING NOT ONLY THE VEHICLE TO BE FIXED BUT I FEEL WE SHOULD BE COMPENSATED FOR THE 1 TIRE - MAYBE 2 DEPENDING ON THE CONDITION OF THE OTHER SIDE. I DON'T NEED A SET OF NEW ONES - JUST SOMETHING TO PASS INSPECTION. IF ANYONE HAS EXPERIENCED THE SAME ISSUES PLEASE POST SOMETHING BACK. THANK YOU ! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Apr 26, 2014
SEAT BELTS
5 complaints
THE FRONT SIDE HARNESS SEATBELT FELL APART. ONLY THE LAP BELT RESTRAINT WORKS NOW. I WAS DRIVING DOWN THE ROAD, NOTICED THE HARNESS FELT VERY LOOSE, ONCE ARRIVED AT MY DESTINATION, WENT TO UNFASTENED THE SEAT BELT AND IT FELL APART IN MY HANDS, THE ENDS ARE FRAILTY LIKE IT BECAME UNSEWN. IT APPEARS TO HAVE COME UNRAVELED. I WAS TOLD BY THE DEALERSHIP THAT THIS WAS NOT UNDER WARRANTY AND WOULD COST AROUND $300 TO REPAIR. *TR
Aug 09, 2009
SEAT BELT RETRACTORS DON'T WORK ON BOTH SIDE[WEAK [RETURN][SPRINGS CAUSING DOORS NOT TO SHUT WHEN EXITING VEHICLE METAL CONNECTOR BLOCKS AND DAMAGES DOOR LOCK MECHANISM AND PUNCHING LARGE HOLES IN WEATHER STRIPS I'VE REPLACED TWICE ON EACH SIDE. A RECALL ON THE SEAT BELTS RETURNS SHOULD BE ISSUED. THIS PROBLEM CHEWS UP THE SEAT BELT CONNECTION METAL AND DOOR LOCK MECHANISM WHICH WILL EVENTUALLY STOP WORKING AFTER REPEATED CLOSURES. SOME ONE COULD THEN FALL OUT OF THERE CAR. *TR
Dec 06, 2007
WHILE DRIVING THE SEAT BELT THAT HOLDS MY CHILD"S CAR SEAT IN PLACE BECOMES UNDONE. I HAD THE CAR SEAT INSTALLED BY A CERTIFIED CAR SEAT SAFETY SPECIALIST PRIOR TO GIVING BIRTH. THE SEAT BELT HAS COME UNDONE TWICE WITHIN 3 MONTHS WHILE MY BABY WAS IN THE SEAT. BOTH TIMES I LOOKED BACK IN MY REAR VIEW MIRROR TO SEE THE ENTIRE CAR SEAT LEANING OVER. IF MY 3 MONTH OLD BABY WASN'T STRAPPED IN HE WOULD HAVE FALLEN OUT. *JB
Sep 03, 2007
DT*: THE CONTACT STATED THE AIRBAG LIGHT ILLUMINATED INDICATING A PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THERE WAS A PROBLEM WITH THE SEATBELT HARNESS. THE VEHICLE IS BEING REPAIRED.
Jan 23, 2006
I HAVE A 2002 FORD ESCAPE XLT WITH APPOXAMATELY 48000 MILES ON IT. I FEEL THAT I NEED TO BRING TO SOMEONES ATTENTION WHAT I HAVE LEARN AT MY LOCAL FORD AUTHORIZED SEVICE FACILITY (PUTNAM LINCOLN-MERCURY) ABOUT THE PRETENSIONERS. I MUST NOTE THAT THE VEHICLE HAD RECENTLY HIT IN THE REAR BUMPER CAUSING VERY MINIMAL DAMAGE AND NOT CAUSING THE AIRBAGS OR PRETENSIONERS TO GO OFF. HOWEVER, SHORTLY THEREAFTER, I WAS ON A 400 MILE TRIP AND THE AIRBAG LIGHT BEGAN TO BLINK ON AND OFF, FLICKERING OFTEN TIMES. I TOOK THE CAR TO THE DEALERSHIIP UPON MY RETURN HOME FOR DIAGNOSIS. THE DEALERSHIP SAID THAT IT IS DUE TO BAD PRETENSIONERS, A PART OF THE SEATBELT, FOR BOTH FRONT SEATS AND ALSO THE HARNESS(S) NEED REPLACEMENT AS WELL. THE TECHNICIAN SAID THIS IS A VERY COMMEN PROBLEM AND THAT FORD EVEN HAS A KIT FOR IT. THE PRICE THAT WAS QUOTED TO PROPERLY REPAIR THE PROBLEM WAS $460 PLUS TAX. THAT IS A CONSIDERABLE AMOUNT OF MONEY FOR ANYONE, ESPECIALLY SINCE ITS SUCH A NEW CAR. I AM A CONCERNED THAT NOT REPAIRING IT COULD BE BAD IF THE CAR IS EVER INVOLVED IN A HEAD ON COLLISION. I AM ALSO CONCERNED THAT THE TECHNICIAN TELLS ME THIS IS A COMMON PROBLEM AND FORD HASN'T ISSUED A RECALL. I AM TOLD THAT THIS MAYBE DUE TO MOST ESCAPES ARE STILL UNDER WARRENTY AND HASN'T COME TO LIGHT YET AS MOST PEOPLE HAVEN'T HAD TO PAY FOR IT. SO FAR THERE HAS BEEN NO ONE HURT. THE ONLY NEGATIVE CONSEQUENCE IS THAT I WILL BE ABOUT $500 POORER AFTER GETTING IT REPAIRED. THE REPAIR WAS QUOTED $460 PLUS TAX (9.38%). THE REPAIR IS SUPPOSED TO CONSIST OF 2 KITS, DRIVERS AND PASSENGERS SIDE PRETENSIONER KITS. I WAS ALSO TOLD THAT IT MAY NEED NEW SEAT BELT ASSEMBLIES, NOT INCLUDED IN THE QUOTE, BUT THEY MAY NOT BE NESSICARY. THE TECHNICIAN ALSO SAID THAT THE MILD REAR IMPACT HAD NO EFFECT ON THESE GOING BAD.
May 20, 2005
EQUIPMENT
5 complaints
WE DRIVE A 2002 FORD ESCAPE. IT IS DRIVEN BY BOTH MY HUSBAND (BILL) AND MYSELF. WHILE DRIVING WE STOPPED IN FRONT OF A RESTAURANT TO EAT. WE PULLED INTO PARKING PLACE, FOOT ON BRAKE TO STOP AND CAR SUDDENLY ACCELLERATED AND WE ALMOST WENT INTO THE RESTAURANT WINDOW. MY HUSBAND WAS ABLE TO HOLD THE CAR BACK BY USING A LOT OF PRESSURE ON THE BRAKE. HE THEN REACHED DOWN AND TURNED THE KEY OFF. WE HAVE HAD THIS EXPERIENCE ON 4 SEPARTE OCCASSIONS AND HAD THE CAR IN THE GARAGE ON 6 OCCASSIONS FOR THIS PROBLEM. THE LAST TIME THIS HAPPENED WAS 4 WEEKS AGO. I WAS DRIVING. I PULLED INTO A PARKING PLACE, HAD MY HAND ON THE GEAR SHIFT TO PUT INTO PARK WHEN THE CAR SUDDENLY ACCELLERATED. I WAS NOT ABLE TO PUT AS MUCH PRESSURE ON THE BRAKE AS MY HUSBAND AND WENT INTO A PLATE GLASS WINDOW OF A RESTAURANT THAT FORTUNATELY WAS NOT OPEN AND BEING REMODELED. I DID $4,000 WORTH OF DAMAGE TO THE CAR AND THE RESTAURANT IS CLAIMING $30,000 DAMAGE TO THEIR BUILDING. AGAIN WE HAD IT IN THE GARAGE. THEY CAN FIND NOTHING WRONG WITH IT. IT USUALLY HAPPENS WHEN YOUR FOOT IS ON THE BRAKE. WE HAVE HEARD FROM FORD THAT THEY CAN DO NOTHING ABOUT IT. WE ARE AFRAID TO DRIVE IT AS SOONER OR LATER, WHEN IT HAPPENS, SOMEONE IS GOING TO GET HURT. WE ARE JUST LOOKING FOR A CAR THAT WORKS PROPERLY. OTHER TIMES WHEN DRIVING ALONG IT WOULD ACCELLERATE ON ITS OWN BUT THEN CUT BACK. MOST OFTEN WHEN YOUR FOOT IS ON THE BRAKE FOR SOME REASON. FORD GARAGE CAN FIND NOTHING WRONG AND FORD CO. CAN DO NOTHING ABOUT IT SO THEY SAY. *AK
Sep 15, 2004
CDS WERE REPEATEDLY STICKING IN THE 6-DISC CD CHANGER; STICKING IN ALL SIX SLOTS. TOOK VEHICLE INTO DEALER. A NEW CD PLAYER WAS ORDERED AND INSTALLED.*AK
Aug 03, 2004
1)2002 FORD ESCAPE DIED WHILE DRIVING. CONTROL OF THE STEERING AND BRAKES WAS LOST. )THIS HAS HAPPENED ON TWO OCCASIONS. TWO DIFFERENT FORD SERVICE CENTERS ARE UNABLE TO IDENTIFY THE PROBLEM. I FEEL THIS VEHICLE IS UNSAFE TO DRIVE. I COULD BE IN AN ACCIDENT IF IN ANY TRAFFIC AND AM UNABLE TO RECOVER THE VEHICLE. 3)BOTH FORD DEALERSHIPS WERE UNABLE TO DETECT THIS FAILURE ON THEIR DIAGNOSTIC EQUIPMENT. I CONTACTED FORD CUSTOMER RELATIONS AND WAS TOLD TO HAVE THE CAR TOWED TO THE DEALERSHIP NEXT TIME THIS HAPPENS. SERVICE DEPARTMENT NOTIFIED ME THERE IS A ATSB FOR A PCM REPROGRAM, BUT DID NOT PERFORM THIS REPAIR BECAUSE HE CANNOT GUARANTEE THAT IT WILL FIX THE PROBLEM. I HAVE ALL DOCUMENTATION FROM THE SERVICE DEPARTMENTS REGARDING THESE COMPLAINTS AND "REPAIRS".*AK
Jul 07, 2004
CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. *SLC
Jun 10, 2002
CONSUMER STATES THAT IT TOOK NATIONAL BUS AND SALES THREE MONTHS AFTER THE FIRST DELIVERY TO GET THE WHEELCHAIR FLOOR TIE DOWNS TO PASS INSPECTION, REAR HEATER WAS IN THE WRONG PLACE FOR ONE OF THE VANS AND THE TIE DOWNS WERE OF THE WRONG TYPE, CONSUMER ALSO STATES THAT A NEW TRACK WAS INSTALLED, HOWEVER IT WAS NOT RECESSED. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC
Jun 10, 2002
STEERING,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
5 complaints
PROBLEMS WITH POWER ASSIST, ENGINE AND BRAKES. MR
Oct 06, 2002
WHILE DRIVING BRAKES AND STEERING LOCKED UP AND ENGINE SHUT OFF WITHOUT ANY WARNING .DRIVER LOST CONTROL OF VEHICLE, RESULTING IN AN ACCIDENT.*AK THE CONSUMER STATED THAT THE MANUFACTURER HAD ISSUED TWO TECHNICAL SERVICE BULLETINS ON DEFECTS OF THE VEHICLE, AND THE PROBLEMS OCCURING WERE THE RESULT OF ONE OF THOSE DEFECTS. *YH
Aug 28, 2002
I PURCHASED A 2002 FORD ESCAPE. IT CURRENTLY HAS 10K MILES ON IT. WHILE GOING DOWN A HILL, THE ENGINE STOPPED, POWER STEERING WENT OUT AND THE POWER BRAKES DIDN'T WORK. LUCKLY I MANAGED TO PULL OVER, PUT THE CAR IN PARK AND RESTART THE ENGINE. THE SAME PROBLEM, SAME SITUATION OCCUR A COUPLE OF DAYS LATER. BOTH TIMES OCCURRED WHILE I WAS GOING DOWN A HILL AT ABOUT 30-35 MPH. I NOTICED THAT THE RPM READING WHEN THE ACCELLERATOR ISN'T DEPRESSED IS VERY LOW. IT SOMETIMES DIPS CLOSE TO ZERO. NORMAL RPM FOR SITTING IN IDLE IS AROUND 1. IT'S CURRENTLY AT THE DEALERSHIP.
Aug 05, 2002
ON FIRST OCCASION VEHICLE SHUT DOWN, DASH LIGHTS CAME ON, POWER STEERING AND BRAKES FAILED. NEEDED TO COAST INTO A PARKING LOT. VEHICLE RESTARTED AND WAS ABLE TO GET HOME. ONLY HAD VEHICLE 1 MONTH. TOOK VEHICLE TO DEALERSHIP, (NOT POINT OF SALE) AND HAD VEHICLE INSPECTED. WAS TOLD THAT THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THAT IT WAS DUE TO EXCESSIVE AMOUNT OF OTHER KEYS ON PRIMARY KEY RING, TO REMOVE THE KEYS DUE TO THEY WERE INTERFERING WITH THE PATH AND SHUTTING DOWN VEHICLE. REMOVED THE KEYS AND CONTINUED TO DRIVE. ON 4/9/02 WAS DRIVING IN EXACT LOCATION AS PREVIOUS INCIDENT, GOING ABOUT 35-40 MPH AND SAME THING HAPPENED. HAD PUT A FILE CABINET KEY ON KEY RING, THOUGHT WAS SAME ISSUE, DIDNT' REPORT AGAIN. ON 4/11/02 WHILE TRAVELING ON MUCH BUSIER AND MUCH MORE DANGEROUS ROAD, VEHICLE AGAIN STALLED. NO SAFE SHOULDER TO PULL OFF ONTO AND UNABLE TO RESTART WHILE IN PROCESS. WAS LUCKILY ABLE TO COAST ONTO SIDE STREET, BREAKS AND STEERING WERE NOT FUNCTIONING PROPERLY, HAD TO ROLL TO STOP. ABLE TO RESTART AND GET TO WORK. WILL NOTIFY DEALERSHIP ASAP.*AK
Apr 13, 2002
WHILE DRIVING VEHICLE STALLED AT 30 MPH. POWER BRAKES AND POWER STEERING COMPLETELY SHUTDOWN. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER, AND ANY FURTHER INFORMATION.*AK
Feb 28, 2002
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
4 complaints
ON THREE SEPARATE OCCASIONS WHILE DRIVING BETWEEN 35-40 MPH THE CAR STALLED IN TRAFFIC. THE ENGINE LIGHT CAME ON, THE OIL LIGHT CAME ON AND I LOST POWER STEERING AND POWER BRAKES. EACH INCIDENT OCCURED AFTER THE CAR HAD NOT BEEN DRIVEN FOR A LONG PERIOD. THE FIRST TIME WAS AFTER I HAD BEEN AT WORK ALL DAY AND WAS GOING HOME. THE SECOND AND THIRD TIMES WERE FIRST THING IN THE MORNING AFTER THE CAR HAD BEEN RUNNING APPROXIMATELY 10 MINUTES. THE DEALER AND MANUFACTURER HAVE BEEN NOTIFIED.*AK
Aug 19, 2002
I WAS DRIVING IN AFTERNOON TRAFFIC YESTERDAY WHEN MY CAR WENT FROM 40 MPH TO 20 MPH. OIL LIGHT AND EMISSIONS LIGHT CAME ON, AND THEN THE CAR STALLED AND ROLLED TO A STOP. I TURNED THE ENGINE OFF, AND IT RESTARTED AFTER FIVE MINUTES. I MADE IT HOME. IT WAS QUITE SCARY AS I WAS SITTING IN TRAFFIC. I HAD HEARD FROM SOMEONE IN A SHOPPING CENTER ABOUT THIS PROBLEM WITH THEIR 2001 MODEL. UPON RESEARCH ON YOUR SITE TODAY, I AM ALARMED AT THE NUMBER OF OCCURRENCES AND THAT THIS IS A SERIOUS PROBLEM. I WILL BE TAKING TO THE DEALERSHIP TODAY FOR REPAIR. I AM CONCERNED THAT FORD HAS NOT DONE ANYTHING ABOUT THIS AFTER READING HOW WIDE-SPREAD THIS IS. I AM TERRIFIED TO DRIVE IT NOW AS I HAVE A TWO YEAR OLD DAUGHTER AND AM SIX MONTHS PREGNANT.*AK
May 30, 2002
WHILE DRIVING MY 2002 ESCAPE STALLS--NO POWER--NO BRAKES. THE POWER STEERING GOES OUT THE THE ENGINE LIGHT COME ON.*AK
May 30, 2002
I WAS DRIVING @ ABOUT 40 MPHON SAT 1-26-2002 WHEN THE ENGINE STOPPED AND THE DASH LIGHTS FOR THE ENGINE AND OIL CAME ON. I COASTED TO A STOP AND TURNED OFF THE HEATER, RADIO, AND IGNITION AND PUT THE CAR IN PARK. IR STARTED AGAIN BUT I WAS CONCERNED THAT THERE WAS A PROBLEM. I BROUGHT THE CAR TO WILLIAMS FORD(739 FRONT ST. P.O. BOX 220, BEREA,OH 44017) ON MONDAY JAN 29, 2002 TO REPORT THE ENGINE FAILURE. THE SERVICE ADVISOR LOOKED UNDER THE HOOD AND TOLD ME THAT "THE CAR JUST BURPED". I ASKED IF THERE WAS SOMETHING I COULD DO TO PREVENT THIS FROM OCCURRING AGAIN AND HE TOLD ME THAT "THE CAR JUST HAD TO LEARN THE WAY I DRIVE". I QUESTIONED HOW AN INANIMATE OBJECT WITHOUT A BRAIN COULD LEARN. HE TOLD ME "OH YES, IT DOES HAVE A BRAIN". I CALLED ANOTHER SERVICE ADVISOR (ED) AT WILLIAMS FORD ON TUESDAY JAN 30 TO EXPLAIN THE SITUATION. HE TOO ASSURED ME THAT "THE CAR JUST SORT OF HICCUPPED". HE ALSO TOLD ME THAT THE CAR WAS LEARNING THE WAY I DROVE. WHEN I ASKED ME TO EXPLAIN HE SAID IT WAS TERMED "ADAPTIVE IDLE STRATEGY" AND THAT IT WAS BECAUSE THE CAR WAS NEW. I TOLD HIM I HAVE HAD OTHER NEW CARS THAT THIS HAS NOT HAPPENED TO AND ASKED IF THERE WAS ANYTHING I COULD DO TO PREVENT THIS FROM HAPPENING AGAIN BECAUSE I THOUGHT IT WAS A SAFETY ISSUE. HE SAID THE COMPUTER WAS ADJUSTING TO THE WAY I ACCERLATE AND DECELERATE AND THERE WAS NOT ANYTHING I SHOULD DO. I HAVE SINCE READ THAT THE NHTSA IS INVESTIGATING OTHER FORD ESCAPES THAT THE ENGINES HAVE STALLED WHILE DRIVING AND HAVE NEEDED TO HAVE THE ENGINES REPAIRED/REPLACED. I AM DISSAPPOINTED THAT THEY DID NOT CARE ENOUGH TO RUN A DIAGNOSTIC CHECK ON THE CAR TO ASSURE ME OF THE CAR'S SAFETY AND REPAIR/REPLACE THE ENGINE IF NEEDED.*AK
Feb 14, 2002
SUSPENSION,AIR BAGS
3 complaints
ON 12/20/2013 I HAD THE LOWER CONTROL ARMS REPLACED, AND HAD TO PAY 1,279.79. IN APRIL 2014 YOU ANNOUNCED A RECALL FOR THIS SAME ITEM. FOR SOME TREASON YOU EXCLUDED MY CAR. CONSIDERING MY CAR REQUIRED THE EXACT ITEM REPLACED ONLY 4 MONTHS PRIOR, I AM REQUESTING TO BE REIMBURSED FOR THE COST OF THAT REPAIR. ALSO A COMPLAINT I HAVE IS THE WARNING LIGHT FOR THE AIRBAG WILL NOT GO OUT. A DEFECT THAT DOES NOT SEEM REPAIRABLE. IN LIGHT OF THE AIRBAG RECALL I AM CONCERNED I AM SITTING IN FRONT OF A LOADED GUN. I WILL KEEP THIS COMPLAINT WHERE MY FAMILY CAN FIND IT AND RESPOND ACCORDINGLY IF SOMETHING HAPPENS TO ME AFTER YOU HAVE BEEN NOTIFIED OF THIS COMPLAINT
Aug 21, 2019
I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR
Oct 29, 2007
WITHIN ONE MONTH OF PURCHASING THE VEHICLE (2002 FORD ESCAPE) THE VEHICLE EXPERIENCED PROBLEMS WITH THE BRAKES. (SEE ODI #10051805 FOR INFORMATION REGARDING 1998 FORD RANGER COMPLAINT).*MR THE CONSUMER TOOK THE VEHICLE TO THE DEALER THREE TIMES FOR THE SAME VIBRATION PROBLEM, BUT THE DEALER CONTINUED TO STATE THERE WAS NO PROBLEM, AFTER ABOUT A YEAR THEY FINALLY NOTICED THAT THE TIRES WERE CUPPING ON THE REAR, IT WAS FINALLY DETERMINED THAT THE PROBLEM WAS DUE TO THE TO THE ALIGNMENT OF THE FRONT AND REAR WHICH CAUSED THE VEHICLE TO NEED NEW TIRES. ALSO THE AIR BAG LIGHT ILLUMINATED ON THE DASHBOARD. *CB *JB
Dec 10, 2003
STEERING,SUSPENSION,WHEELS
3 complaints
FORD DEALERSHIP IS REFUSING TO FIX UNCARRIAGE AND CONTROL ARM. THEY ARE SAYING THERE IS NO RECALL FOR IT. HOWEVER I FOUND THE RECALL 14S02. DESCRIBING THE ISSUE THE DEALERSHIP STATED IS WRONG WITH MY TRUCK. BUT THEY WANT ME TO PAY CASH INSTEAD OF THEM FIXING THE ISSUE
Nov 17, 2016
ON JULY 18, 2015 AT APPROXIMATELY 1:30 PM I WAS DRIVING UP BEAR CREEK MOUNTAIN AND HEARD A LOUD POP THEN THE VEHICLE STARTED SLIDING BEFORE I FINALLY GOT IT TO STOP. I SLIDE ABOUT 50 FEET AND IF I'D SLIDE ABOUT 3 MORE FEET I WOULD HAVE BEEN OVER THE SIDE OF THE MOUNTAIN. THE SUB FRAME HAD SNAPPED IN TWO AND IT PULLED THE RIGHT FRONT AXLE OUT. THIS MADE THE VEHICLE INOPERABLE. THE VEHICLE HAD TO BE PUT ON A ROLL BACK AND TAKEN AWAY.ALSO DAMAGED WAS THE RIGHT FRONT TIRE AND ,MOLDING AROUND THE FENDER. IF I HAD BEEN ON THE INTERSTATE WITH THIS VEHICLE MY FAMILY WOULD NOT HAVE SURVIVED THE WRECK. IT IS LUCKY THAT WE DIDN'T GO OVER THE MOUNTAIN. I DID NOTHING TO CAUSE THE SUB FRAME TO BREAK AND I THINK FORD SHOULD BE HELD LIABLE. I SPOKE WITH THE FORD CUSTOMER RELATIONS CENTER AND THEY TOLD ME THAT BECAUSE THERE WAS NO EXTENDED WARRANTY AND IT WAS NOT UNDER THE 2002 ESCAPE RECALL AND THAT THE FACT THAT THERE WAS NO FIRE OR LARGE CRASH THAT THEY COULD DO NOTHING ABOUT THE SUB FRAME BREAKING. MY INSURANCE CARRIER HAS ALSO CONTACTED FORD CUSTOMER RELATIONS AND WAS TOLD THE SAME THING. I ASKED THE LADY AT FORD IF SOMEONE HAD DIED IN THE WRECK WOULD I STILL BE TOLD THE SAME THING AND SHE REPLIED YES. ACCORDING TO FORD THEY CAN'T GIVE OUT TELEPHONE NUMBERS TO LEGAL DEPARTMENT OR ADDRESSES OR EMAIL ADDRESSES. I WAS ALSO TOLD THAT I COULD NOT SPEAK TO A SUPERVISOR BECAUSE THEY COULD NOT TRANSFER CALLS. I WAS TRANSFERRED TO THE LADY I WAS SPEAKING TO BY ANOTHER LADY. GO FIGURE. I THINK THAT FORD IS LIABLE FOR THIS STRUCTURAL FAILURE AND NEEDS TO MAKE THINGS RIGHT.
Jul 21, 2015
DRIVING ABOUT 25MPH HEAR A LOUD CLUNCK LOST CONTROLL OF VEHICLE BREAK PEDLE TO THE FLOOR TRUCK STILL MOVING HAD TO USE ER BRAKE TO STOP. GOT OUT PASSANGER FRONT TIRE WAS TURNED COMPLETLY DIFF WAY, THE BALL BEARER WAS DETACHED, THIS COULD HAVE KILLED ME IF I WAS ON FREEWAY! CALLED FORD THEY CONTINUED TO TELL ME THIS WASNT PART OF RECALL CALLED MEHCANIC SAID THE SUBFRAME SO RUSTED IT HAS COMPLETLY DETACHED FROM BALL BEARERS CAUSING TIRE TO BASICALLY FALL OFF. FORD WILL NOT FIX IT, GAVE ME EVERY OTHER ALTERNITIVE ON WHAT IT COULD BE. I HAD IT TOWED TO MY HOUSE, FORD WONT HAVE IT TOWED TO THE LOT TO LOOK AT IT AND ON TOP OF THAT WONT SEE IT FOR A WEEK IF I DO GET IT TOWED UP THERE! WHAT A MESS. ILL NEVER SHOP WITH THEM AGAIN. THEY WONT CARE UNTIL THIS KILLS SOMEONE.
Jun 24, 2015
ELECTRICAL SYSTEM,AIR BAGS
3 complaints
THE AIRBAG LIGHT KEEPS COMING ON. I TOOK IT IN FOR SERVICE FOR REGULAR MAINTENANCE AND THEN THE LIGHT WAS OFF. I'VE HAD THE CAR NOW FOR 10 YEARS THIS DECEMBER. I CAN'T RECALL A TIME MY AIRBAG LIGHT HAS NOT BEEN ON. JUST RECENTLY I STARTED RESEARCHING AND FOUND THEIR IS A SHORT WIRE UNDER THE DRIVERS SEAT AND IT HAS A LITTLE GRAY PRONG ON IT. THE GRAY PRONG NEEDS TO BE GROUNDED AND IT SHOULD BE ATTACHED THE BARS THE SEAT SLIDES BACK AND FORTH ON. I STUCK THE GRAY PLUG IN AND THE AIRBAG LIGHT WENT OUT. THE ONLY PROBLEM IS EVERY TIME YOU MOVE THE SEAT IT PUSHES THE GRAY PLUG DOWN AND EVENTUALLY IT WILL COME BACK ON AND I WILL HAVE TO FIX IT AGAIN. FORD NEEDS TO CORRECT THIS PROBLEM. THE PROBLEM IS AN EASY FIX AND I DON'T UNDERSTAND WHY THEY DON'T CHANGE THE PLUG OR MAKE A LONGER CORD. FORD NEEDS TO FIX THE PROBLEM. I LOVE MY CAR BUT HATE THE FRUSTRATION. *JB
Jun 15, 2012
MY AIRBAG LIGHT KEEPS COMING ON EVERY TIME I START MY FORD ESCAPE. UPON REVIEW OF THIS IT'S BEEN ON COMPLAINT WEBSITES SEVERAL TIMES BY HUNDREDS OF PEOPLE. HOW MANY OF THESE PEOPLE NEED TO DIE DUE TO MALFUNCTION OF THE AIR BAGS BEFORE WE HAVE A RECALL. THIS LIGHT HAS BEEN ON SINCE I'VE OWNED THE VEHICLE. ALSO MY WINDOW STOPPED GOING UP. THE DIPSTICK CAN'T GIVE A CLEAR READING OF THE OIL AMOUNT. THESE THINGS LEAD TO DEATH, CONSTANT AND COSTLY REPAIR, AND CONSTANT PROBLEMS. *TR
Apr 27, 2011
WHILE DRIVING 45 MPH VEHICLE STALLED. CONSUMER WAS ABLE TO START VEHICLE AND DROVE IT HOME. THE NEXT DAY, VEHICLE WOULD NOT START. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE BATTERY. DRIVER INFORMED THE MECHANIC THAT THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON AFTER THE BATTERY WAS REPLACED. *AK
Apr 22, 2004
POWER TRAIN,VEHICLE SPEED CONTROL
3 complaints
ON RT. 59, JUST SOUTH OF NORTHWEST HWY (RT. 14) IN BARRINGTON, MY 2002 FORD ESCAPE XLT WAS INVOLVED IN A BIZARRE INCIDENT OR ACCIDENT. WHILE SITTING STATIC ON LEVEL ROAD IN A LINE OF TRAFFIC WITH A TRAIN-CROSSING BARRIER ARM KEEPING TRAFFIC SAFELY WAITING FOR THE TRAIN TO PASS, MY VEHICLE LURCHED FORWARD IN AN UNINTENDED ACCELERATION WHILE MY FOOT WAS FIRMLY PRESSING ON THE BRAKE PEDAL. THE ENGINE RACED AT >= 4000 RPM. WITH CONTINUED BRAKING ACTION ON MY PART WITH NO VEHICLE RESPONSE, THE PASSENGER-SIDE FRONT END OF MY VEHICLE HIT THE 1988 FORD F150 TRUCK IMMEDIATELY IN FRONT OF ME. AS A SIDE NOTE, I HAD THE 2005 FORD RECALL WORK PERFORMED ON THE DEFECTIVE ACCELERATOR CABLE, WITH THE CABLE REPLACEMENT AT PACKEY WEBB FORD DEALERSHIP SERVICE CENTER IN WHEATON, ILLINOIS. THERE IS A SAFETY-HAZARD RISK ASSOCIATED WITH THE VEHICLE, AND I REFUSE TO DRIVE THIS VEHICLE EVEN IF THE APPROXIMATELY $4000.00 DAMAGES ARE REPAIRED, WHICH I HAVE NOT AUTHORIZED. I AM AN EXPERIENCE COMPUTER IT SOFTWARE/HARDWARE PROFESSIONAL, AS WELL AS AN ENGINEERING DESIGN CONTROLS EXPERT IN THE HEALTH CARE INDUSTRY, WORKING FOR A MAJOR PRODUCT MANUFACTURER (SOFTWARE AND HARDWARE). THERE IS A DEFINITE SAFETY RISK ASSOCIATED WITH THIS VEHICLE MAKE/MODEL, AND I WANT TO REPORT THIS INCIDENT TO THE PROPER AGENCY. THE INSURANCE COMPANY, FORD DEALERSHIP, AND THE AUTHORIZED SERVICE CENTER HAVE DONE NOTHING TO IDENTIFY THE ROOT CAUSE FOR THE VEHICLE MALFUNCTION ON DESIGN DEFECT; THEY ONLY TREAT THIS AS A LOSS AND DID NOT PERFORM INITIAL COMPUTER DIAGNOSTICS PRIOR TO COMPROMISING THE VEHICLE IN THEIR ACTIONS TO APPRAISE DAMAGES TO THE VEHICLE. I NEED THIS INCIDENT PROPERLY INVESTIGATED AND REPORTED TO THE PUBLIC IF A SAFETY RISK IS CONFIRMED. *KB
Aug 02, 2011
DRIVER PUT THE VEHICLE INTO PARK AND WITHOUT WARNING VEHICLE SURGED FORWARD. THIS CAUSED CONSUMER TO LOSE CONTROL OF THE VEHICLE, AND HIT SOME OBJECTS HEAD ON INSIDE OF THE GARAGE BEFORE STOPPING. THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES. CONSUMER WILL HAVE THE VEHICLE TOWED TO THE DEALERSHIP.*AK THE DRIVER WAS IN THE PROCESS OF PLACING GEAR FROM DRIVE TO PARK WHEN VEHICLE LURCHED FORWARD. UPON IMPACT, THE SHIFTER IS BETWEEN PARK AND DRIVE. *LA
Jul 15, 2004
VEHICLE STALLED AND LOST POWER WHILE DRIVING BETWEEN 40-45 MPH. VEHICLE HAS ALMOST BEEN REAR ENDED 4 TIMES. DEALERSHIP MADE THREE ATTEMPTS TO CORRECT THE PROBLEM BY UPDATING THE IAC VALVE, AND REPROGRAMMING THE PCM. *AK
Nov 10, 2003
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
3 complaints
THE VEHICLE WAS PARKED IN THE DRIVEWAY. WHILE TURNING THE IGNITION TO START, THERE WAS A CATASTROPHIC ENGINE EXPLOSION. THE HOOD LARGELY CONTAINED THE FIRE. LUCKILY NO ONE WAS INJURED AND THE FIRE DID NOT LAST LONG AND DID NOT SPREAD TO THE SURROUNDINGS. A TOW TRUCK WAS CALLED AND THE REPAIR SHOP TECHNICIAN FOUND THE "INTAKE MANIFOLD HAD BLOWN TO PIECES". A CODE ON THE SYSTEM INDICATED A MISFIRE ON CYLINDER 5. THE VEHICLE WAS REPAIRED FOR $1720, INCLUDING CAM POSITION SENSOR, INTAKE MANIFOLD, AND IGNITION COIL, RELATING TO THE INCIDENT.
Feb 06, 2011
MY 2002 FORD ESCAPE CAUGHT FIRE WHILE PARKED AND WAS RECORDED AS A TOTAL LOSS. THE CONSUMER STATED THE FIRE STARTED UNDER THE HOOD. UPDATED 06/23/10 *TR
Jun 13, 2010
2002 ESCAPE STALLED WHILE COASTING 35-40 MPH DOWN-HILL. ENGINE, BATTERY AND OIL LIGHTS ILLUMINATED ON DASH. LOSS OF POWER STEERING AND BREAKS. VEHICLE STARTED UP IMMEDIATELY AFTER PLACING IN "PARK" POSITION. DEALERSHIP TESTED VEHICLE AND FOUND NOTHING OUT OF THE ORDINARY. VEHICLE WAS 3 DAYS OLD, 164 MILES ON ODOMETER. THIS VEHICLE IS THE REPLACEMENT TO 2001 ESCAPE THAT STALLED 4 TIMES WHILE COASTING. DEALER REPLACED FUEL PUMP, ELECTRONIC ENGINE CONTROL (EEC) RELAY ON SEPARATE OCCASIONS. VEHICLE STILL STALLED. DEALERSHIP VERY "PRO-ACTIVE" AND WILLING TO ASSIST BY OFFERING RENTAL CAR WHILE TESTING BOTH VEHICLES.
Nov 27, 2001
SERVICE BRAKES, ELECTRIC
3 complaints
REF.: 2002 FORD ESCAPE ON JULY 22 THE CAR WAS IN THE DRIVEWAY, NOT RUNNING, MY SON WAS WASHING IT. IT STARTED BILLOWING SMOKE FROM THE ENGINE COMPARTMENT WITHOUT CAUSE. HE LIFTED THE HOOD, WATERED DOWN THE AREA THAT WAS BURNING. IT STARTED AND WE PUT IT IN THE GARAGE. THE NEXT MORNING MY WIFE ENTERED OUR GARAGE, AT ABOUT 7:00 AM, THE GARAGE WAS ENGULFED IN SMOKE WITH A SMELL OF BURNT RUBBER. I DROVE THE FORD OUT ON TO THE DRIVE WAY. NOW IT MALFUNCTIONED, THE ABS AND ENGINE CHECK LIGHT WERE ON. I SEARCHED THE INTERNET. WHEN I TYPED IN 'SMOKE COMING FOR THE ENGINE COMPARTMENT OF A 2002 FORD ESCAPE' IT SENT ME TO A NHTSA WEBSITE WHERE LISTED WERE MANY 2002 FORD ESCAPES THAT HAD FOR NO REASON CAUGHT FIRE. THE PROBLEM STATED WAS THE ABS BRAKE SYSTEM WITH RECALLS ON THIS YEAR, MAKE AND MODEL OF FORD. I CONTACTED THE DEALER AND WAS INFORMED THAT FORD ESCAPES HAD NO PROBLEMS AND NOT ON A RECALL LIST. I LATER CALLED THEM BACK AND GAVE THEM A RECALL NUMBER. I WAS ADVISED THAT HIS WAS NOT ONE OF THE VEHICLES COVERED BY THAT RECALL. I CALLED MY INSURANCE COMPANY AND THEY SUGGESTED A DIAGNOSIS BY LOCAL FORD DEALER TO DETERMINE PROBLEM. I HAD IT TOWED TO THE DEALER AND IT WAS THE ABS BRAKE SYSTEM. MY WIFE IS NOW AFRAID OF IT, BECAUSE IT IS DANGEROUS AND AFRAID IT WILL BURST INTO FLAMES. I RECEIVED A LETTER FROM FORD MOTOR COMPANY OFFICE OF THE GENERAL COUNSEL CLAIMS DEPARTMENT P.O BOX 70, DEARBORN, MICHIGAN 48121-0070 WHERE I AN DIRECTED TO PERFORM A FULL COMPLETE INVESTIGATION FOR THEM WITH PICTURES OF THE ENTIRE VEHICLE, DAMAGED PARTS, COPY OF PINK SLIP, REGISTRATION, COMPLETE ACCOUNT OF INCIDENT, REPAIR RECEIPTS OR ESTIMATES AND LETTER OF DENIAL OF THE INSURANCE COMPANY CLAIM. IF THE INSURANCE COMPANY SETTLES THE CLAIM THEY WILL NOT COVER THE VEHICLE. I HAVE 90 DAYS TO RESPOND BEFORE THEY CLOSE THE CASE. MY INSURANCE COMPANY STATES THEY WILL ONLY REPAIR WHAT BURNT AND NOT GET MY VEHICLE TO FUNCTION AS IT DID PRIOR TO IT CATCHING FIRE. *TR
Aug 03, 2010
MAY 9, 2010 MY 2002 FORD ESCAPE WAS PARKED IN THE PARKING LOT WHERE I WORK AT 9 AM. AT 2 PM A CO - WORKER CAME INTO MY STORE AND TOLD ME MY CAR ALARM WAS GOING OFF AND THERE WAS SMOKE COMING FROM UNDERNEATH. I GRABBED MY KEYS AND WENT OUTSIDE. I TRIED TO TURN OFF THE ALARM AND UNLOCK THE DOOR WITH THE REMOTE BUT IT WOULD NOT WORK. A MAN TOOK MY KEYS AND UNLOCKED IT MANUALLY AND OPENED THE HOOD. I GOT A FIRE EXTINGUISHER FROM THE RESTAURANT KITCHEN AND TOOK IT OUT AND THEY USED IT TO PUT OUT THE FLAMES COMING FROM THE UNDERSIDE OF THE ENGINE. WE DISCONNECTED THE BATTERY CABLES AND I CALLED THE DEALERSHIP. THEY SENT A TRUCK TO PICK UP MY VEHICLE ON MAY 10TH. AFTER INSPECTION, THEY TOLD ME THE ABS MODULE MALFUNCTIONED AND STARTED THE FIRE. I TOLD THEM IT WAS RECALLED IN 07 AND I HAD IT REPAIRED. THEY CALLED FORD AND FILED A CLAIM ON MY BEHALF BUT IT WAS DENIED BECAUSE I HAD IT REPAIRED ON THE RECALL. *TR
May 19, 2010
I HAD PREVIOUSLY BROUGHT MY 2002 FORD ESCAPE IN FOR SAFETY RECALL NHTSA ACTION NUMBER PE06048, WHICH WAS ISSUED TO ADDRESS PROBLEMS WITH ELECTRICAL WIRING CONNECTORS TO THE ABS ELECTRONIC CONTROL MODULE. THEY INSPECTED THE ABS MODULE CONNECTION AND APPLIED DIELECTRIC GREASE. APPROXIMATELY 7,000 MILES AND 15 MONTHS AFTER BRINGING IN MY CAR FOR THE SAFETY RECALL, THE ELECTRICAL CONNECTORS OF THE ABS MODULE WERE COMPLETELY CORRODED, SHORTED OUT, AND REQUIRED IMMEDIATE REPLACEMENT. FORD WAS UNWILLING TO ADDRESS THE PROBLEM BECAUSE 12 MONTHS HAD PASSED SINCE BRINGING MY CAR IN TO THEM. I WANTED TO EXPRESS MY CONCERN THAT THE ACTIONS TAKEN (DIELECTRIC GREASE APPLICATION ONLY) WHEN I BROUGHT MY CAR IN FOR THE SAFETY RECALL WERE INSUFFICIENT OR AT BEST A SHORT-TERM SOLUTION TO THIS ELECTRICAL SAFETY PROBLEM. I HAVE THE OLD PARTS AND PICTURES TO SHOW THE SEVERITY OF THE CORRODED AND SHORTED CONNECTIONS IN BOTH THE ABS BRAKE MODULE AND THE ABS MODULE CONNECTOR THAT WERE TAKEN FROM MY AUTOMOBILE. *TR
Nov 11, 2008
ENGINE AND ENGINE COOLING,POWER TRAIN
3 complaints
WHILE DRIVING, USUALLY FIRST THING IN MORNING, THE RPM'S WILL REV UP TO APPROX. 2000. THE VEHICLE BECOMES HARDER TO STOP... *TR
Feb 16, 2009
MY FAMILY AND I WERE DRIVING ALONG THE INSTERSTATE WITH CRUISE CONTROLL SET AT 75 MPH. WE WERE GOING UP A SMALL HILL AND ABOUT TO GO INTO THE PASSING LANE. THE CAR SOUNDED LIKE THE TRANSMISSION SLIPPED IN OVER DRIVE AND THE RPMS WENT THROUGH THE ROOF. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD. WE TURNED THE VEHICLE OFF FOR SERVERAL MINUTES AND THEN TURNED IT BACK ON. THE OIL PRESSURE LIGHT FLICKERED ON AND OFF AND THE ENGINE MADE A HORRIBLE SCREECHING NOISE. WE CHECKED THE OIL AND IT WAS FULL. THE CAR HAD TO BE TOWED TO THE MECHANIC WERE HE THEN INFORMED US THAT THE CAR NEEDED A NEW ENGINE. HE STATED THE THE CATALYTIC CONVERETED HAD GONE OUT CAUSING THE ENGINE TO FAIL. THE CAR ALSO WILL NEED A NEW TRANSMISSION. THE TOTAL COST TO FIX THIS IS AROUND $8000.00. I CONTACTED FORD TODAY TO TELL THEM WHAT HAD HAPPENED AND THEY STATED THAT THERE WAS NOTHING THEY COULD DO SINCE THE CAR HAD NOT BEEN SERVICED AT A FORD SERVICE STATION CONSISTANTLY SINCE THE CAR WAS FIRST PURCHASED AND THAT THEY HAVE HAD NO OTHER SIMILIAR COMPLAINTS WITH THIS VECHILE. AFTER RESEARCHING ONLINE I HAVE FOUND MANY SIMILAR COMPLAINTS WHERE EVER ONE HAS SEEMED TO CONTACT FORD AND THEY SAY THE SAME THINGS TO THEM. I ALSO HAVE HAD SOME SMALLER PROBLEMS WITH THIS VEHICLE LIKE THE ENGINE LIGHT GOING ON AND THE EMERGENCY BREAK LIGHT GOING ON AND BROUGHT THEM IN TO THE SHOP AND HAVE HAD TO REPLACE THE SENSORS. RIGHT NOW I AM NOT ABLE TO REPLACE THE VEHICLE DUE TO FINICIAL REASONS.
Aug 12, 2008
FOR THE PAST 3 MONTHS, WHILE DECELERATING TO STOP, MY VEHICLE WILL CUT OFF, ALSO OCCURRING WHEN I DECELERATE IN BUSY TRAFFIC. ON ONE INSTANCE WHILE PULLING ACROSS A HIGHWAY, MY VEHICLE STALLED AND I WAS ALMOST HIT IN THE SIDE BY AN ONCOMING CAR BECAUSE I COULD NOT GET THE CAR STARTED AGAIN. *JB
Aug 25, 2006
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
3 complaints
OUR 2002 FORD ESCAPE CAUGHT ON FIRE WHILE PARKED IN THE GARAGE. IT APPEARS THAT THE FIRE ORIGINATED IN OR AROUND THE ABS MODULE. THANKFULLY THERE WERE NO INITIAL SERIOUS INJURIES, THOUGH WE INCURRED SMOKE DAMAGE AND THE INCONVENIENCE OF A NON FUNCTIONING VEHICLE. *JB
Apr 12, 2007
ON MARCH 13TH 2007 MY CAR WAS PARKED IN THE DRIVEWAY AND SMOKE WAS COMING OUT OF THE BOTTOM OF THE ESCAPE AND THE HOOD. IT SMELLED LIKE AN ELECTRICAL FIRE- I INVESTIGATED WHERE THE SMELL WAS AND IT ALL LOOKED FINE- I TURNED ON THE ESCAPE AND THEN THE BRAKE LIGHTS AND ABS LIGHT CAME ON ALONG WITH THE ENGINE CHECK LIGHT. I LOOKED UP ON THE INTERNET AND SAW THAT SEVERAL COMPLAINTS ON THE BRAKE SYSTEM CATCHING ON FIRE. *JB
Mar 13, 2007
AT FIRST START UP OF MORNING, WHILE DRIVING THE IDLE KICKS UP TO 2000 RPM'S. WHEN I STOP THE CAR AND PUT IT IN NEUTRAL, THAT'S WHERE I NOTICE THE TACH REVVING TO 2000. AFTER DRIVING FOR 3 TO 5 MILES, IT FINALLY GOES TO NORMAL. IF I SHUT OFF CAR, AND RESTART IT, ITS FINE. I HAD THE CAR TO THE DEALER SEVERAL TIMES TO NO AVAIL, THE PUT A RECORDER DEVICE IN THE CAR AND WHEN I NOTICED THE PROBLEM, I WAS TO PUSH THE BUTTON. THEY SENT THE BOX TO FORD, WHO IN TURN SAID IT WAS SUPPOSED TO DO THAT. I AM AT A STANDSTILL RIGHT NOW, WITH NO FIX IN SITE. THE VEHICLE IS HARDER TO STOP IN THE MORNINGS DUE TO THE INCREASED IDLE. THIS STARTED RIGHT BEFORE THE 3 YEAR BUMPER TO BUMPER WARRANTY EXPIRED. IT IS CONTINUING TO HAPPEN TO DATE. THANK YOU. *NM
Sep 19, 2006
POWER TRAIN,EQUIPMENT
3 complaints
TRANS HAS HAD TO BE REPAIRED REPLACED REBUILT OVER 14 TIMES IN LESS THAN 100,000 MILES AND LESS THAN 2 YEARS. THE OVERDRIVE LIGHT STARTS BLINKING AND THE CAR JERKS WHEN THE CAR SHIFTS UP OR DOWN, EXCEPT THE TIME I COULD ONLY GO IN REVERSE AND HAD TO LET THE CAR ROLL INTO A PARKING LOT OFF OF A BUSY STREET. *JB
Oct 07, 2005
POWER TRAIN SLIPPING. THIS WILL BE THE SECOND TRANSMITTION FOR THIS 3 YEAR OLD CAR. THE FIRST WENT OUT AT 30,000 AND NOW THE OTHER ONE IS GOING. THE VEHICLE IS HIGH MILEAGE, BUT IT IS ONE OWNER AND 90% OF THE MILES ARE HIGHWAY MILES.*AK
Jul 17, 2004
TWO TRANSMISSION FAILURES. THE TRANSMISSION WAS REPLACED @ 18,118 MILES AND THEN AGAIN @ 39,933 MILES.*AK
Feb 28, 2004
POWER TRAIN,ELECTRICAL SYSTEM
3 complaints
MY 2002 FORD ESCAPE HAS HAD TOO MANY PROBLEMS SINCE I HAVE OWNED IT. I PURCHASED THE VEHCILE USED IN MARCH OF 2005 WITH 23K MILES. IT NOW HAS 30K. PLEASE NOTE IT IS STILL UNDER WARRANTY, HOWEVER I FEEL THE VEHCILE IS RIDDLED WITH PROBLEMS TO DATE: THE CD4E AUTOMATIC TRANSMISSION WAS REPLACED AT 4500 MIULES BY THE PREVIOUS OWNER(PERFORMED BY FORD) ALONG WITH THE FRONT WHEEL BEARINGS AND RETAINER RINGS. SINCE I HAVE OWNED THE VEHICLE: 1. THE VEHCILE STALLED WHILE DRIVING ALONG. THE PCM WAS RE-FLASHED BY FORD, HOWEVER IT STILL FEELS LIKE IT WILL STALL AT CERTAIN TIMES. 2. THE THERMOSTAT HOUSING LEAKED ANTIFREEZE AND TOOK THREE TRIPS TO THE DEALER TO FIX IT. 3. THE ACCERLERATOR CABLE WAS REPLACED UNDER RECALL. 4. THE REAR GLASS RATTLES AS THE LATCH LOOKS WORNS OUT ALREADY. 5. THE ENGINE HAD VALVE TRAIN NOISE AND THE CAMSHAFT RETAINERS WERE REPLACED 6. THE ENGINE LEAKED OIL DUE TO THE DEALERS FAULTY REPAIR 7. THE FAN ASSEMBLY/BLOWER MOTOR BEARINGS HAVE FAILED AND A NEW PART IS ON ORDER. I AM VERY UPSET AND DISAPOINTED IN THE QUALITY OF THIS VEHICLE AND I QUESTION IT AS I HAVE NO CONFIDENCE IT IT.
Jul 20, 2005
VEHICLE STALLED TWICE AT 40 MPH. DEALER REPLACED PCM SENSOR AND REPROGRAMMED COMPUTER.*AK
Aug 12, 2002
VEHICLE STALLED AT 35-40 MPH. DEALER REPLACED ECC POWER RELAY. MILEAGE WAS 5162 MILES. VEHICLE STALLED AGAIN AT SAME SPEED ON 15 APRIL 2002, DEALER REPROGRAMMED TCM. *AK
Apr 16, 2002
AIR BAGS,SEAT BELTS
2 complaints
The passenger side flashes with the Air bag symbol and has the seat belt too. Sometimes the symbol just stays on the dash board.
Jun 17, 2021
AIRBAG/RESTRAINT SYSTEM WARNING LAMP IS ON. INITIALLY, IT FLASHED FOR ABOUT 30 SECONDS, THEN REMAINED ON. VEHICLE HAS BEEN TO FORD DEALER FOR THIS CONDITION ON FOUR PREVIOUS OCCASIONS. PREVIOUSLY DIAGNOSED TO BE A PROBLEM WITH THE SENSOR IN THE PASSENGER SEAT AND REPORTEDLY REPAIRED, BUT THE PROBLEM RETURNS IN 3 TO 9 MONTHS. UNKNOWN WHETHER AIRBAG AND RESTRAINT SYSTEM WOULD PROPERLY DEPLOY IN A COLLISION.*JB
Feb 05, 2005
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THE VEHICLE FAILED TO START. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE CONTACT NOTICED THAT THERE WAS WATER IN THE FUSE BOX. THE CONTACT CALLED FRIENDLY FORD (2800 N TELEGRAPH RD, MONROE, MI 48162, (734) 243-6000) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 195,002.
Feb 11, 2021
NEIGHBOR WOKE ME SAYING MY CAR WAS ON FIRE. CAR WASN'T ON, THE KEY WAS NOT IN, AND IT HAD SAT OVERNIGHT. CALLED FIRE DEPARTMENT AND FIRE PUT OUT. CAR IS TOTALED BECAUSE THE FIREMEN HAD TO BREAK INTO THE ENGINE COMPARTMENT. ENGINE AREA BURNED WITH NOTHING BUT METAL VISIBLE AND A MELTED BATTERY. I HAVE PICTURES. *TR
Nov 21, 2014
ELECTRICAL SYSTEM,ENGINE
2 complaints
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. AFTER THE VEHICLE WAS PARKED, THE DRIVER SMELLED A BURNING ODOR. THE CONTACT NOTICED BLACK SMOKE COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE EXPLODED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE FIRE DEPARTMENT ASSESSED THAT THE WIRING HARNESS WAS DEFECTIVE AND CAUSED THE FIRE. THE CONTACT STATED THAT THE FIRE DAMAGED THE GARAGE AND THE SIDEWALK CONCRETE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 07V156000 (SERVICE BRAKES, HYDRAULIC) AS A POSSIBLE REASON FOR THE FAILURE; HOWEVER, THE VIN WAS NOT PROVIDED THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT PROVIDED. UPDATED 04/12/17LJ *CN
Jan 17, 2017
ARRIVED HOME, PARKED VEHICLE IN DRIVEWAY AND SHORTLY AFTER MY WIFE TOOK OUR PUPPY OUTSIDE AND SAW MY CAR WAS ON FIRE UNDER THE HOOD, I WAS ABLE TO OPEN THE HOOD AND SAW FLAMES AND SPARKS COMING FROM THE DRIVERS SIDE FIREWALL AREA, CALLED FIRE DEPT AFTER MY FIRE EXTINGUISHER FAILED TO FULLY PUT OUT THE FIRE FEARING IT WOULD CATCH THE HOUSE ON FIRE AS I WAS PARKED LESS THAN 10 FT FROM IT. *TR
Nov 07, 2013
VISIBILITY/WIPER
2 complaints
MY 2002 FORD ESCAPE'S BACK WINDOW JUST EXPLODED PARKED IN MY DRIVEWAY. TEMPERATURE WAS MILD IN 70'S. NO RAIN.
Jun 30, 2016
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A LOUD EXPLOSION WHILE THE CONTACT DRIVING. THE CONTACT NOTICED THAT THE REAR LIFTGATE GLASS HAD EXPLODED AND SHATTERED, CAUSING SCRATCHES TO THE SIDE WINDOWS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 112,000.
Oct 16, 2012
ELECTRICAL SYSTEM,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE REPAIR DID NOT REMEDY THE CONDITION. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES PRIOR TO THE RECALL REPAIR. THE CONTACT NOTICED EXCESSIVE SMOKE UNDER THE HOOD AND THE CAP LEAKED BRAKE FLUID, WHICH IMPACTED THE POWER STEERING PUMP AND CAUSED A SHORT WITHIN THE WIRES AND THE ABS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE VEHICLE WOULD NEED TO BE TOWED TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Jan 22, 2016
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT ALL FOUR BRAKE LINES HOSE HAD TO BE REPLACED DUE TO RUST. THE CONTACT ALSO STATED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 106,037.
Jul 07, 2014
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
2 complaints
ON 4/10/2014, I WAS DRIVING THE VEHICLE AND NOTICED THAT WHEN I LET MY FOOT OFF THE GAS PEDAL, THE CAR SHOWED NO SIGNS OF SLOWING...AS IF I WAS STILL ACCELERATING. I HAD TO USE THE BRAKE TO MAKE THE CAR SLOW DOWN. ON 4/12/2015, I WAS PULLING INTO THE DRIVEWAY AND LET MY FOOT OFF THE PEDAL TO COAST TO THE PARKING POSITION, WHEN IT SUDDENLY ACCELERATED, AND I ALMOST HIT OUR FENCE. THERE IS DEFINITELY SOMETHING WRONG WITH THE ACCELERATION SYSTEM. *TR
Apr 12, 2015
VEHICLE HAS BEGUN TO ACCELERATE UNEXPECTEDLY SINCE EARLY SEPTEMBER. THERE HAS BEEN AT LEAST FOUR INCIDENTS INVOLVING VEHICLE SUDDENLY ACCELERATING WHEN ITS WAS AT LOW SPEED OR STOPPED (WITH FOOT ON THE BRAKE). THE ACCELERATIONS LAST A FEW SECONDS AND LURCH THE CAR FORWARD. THE VEHICLE HAS BEEN TAKEN TO FORD FOR THE RECALL NOTICES INVOLVING THE CRUISE CONTROL CABLE (11S24B ON 30 JUNE 12 AND 12S37B ON 20 SEP 12). THIS VEHICLE DID NOT EXPERIENCE THIS PROBLEM PRIOR TO THE RECALL REPAIRS. *TR
Oct 03, 2012
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC). WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR AND THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR WHEEL SENSOR SHORT CIRCUITED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 209,000. UPDATED 04/06/15*LJ
Feb 26, 2015
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING DOWNHILL AT 40 MPH AND ATTEMPTING TO APPLY THE BRAKES, THE BRAKE PEDAL ABNORMALLY TRAVELED TO THE FLOOR BOARD. THE CONTACT MENTIONED THAT IN ORDER TO STOP THE VEHICLE HE HAD TO DOWN SHIFT AND ENGAGE THE EMERGENCY BRAKE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 176,000. UPDATED 3/14/13 *CN THE CONSUMER STATED BOTH FRONT BRAKE HOSES FAILED AT THE SAME TIME. UPDATED 03/21/13
Feb 13, 2013
SERVICE BRAKES, HYDRAULIC,AIR BAGS
2 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG AND ABS WARNING LIGHTS ILLUNIMATED ON THE INSTRUMENT PANEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 166,000.
Jun 12, 2014
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHEN THE CONTACT APPLIED THE BRAKES AT A TRAFFIC LIGHT, THE BRAKE PEDAL EXTENDED TO FLOOR CAUSING THE CONTACT TO CRASH INTO A LIGHT POLE AT 25 MPH. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE VEHICLE HAD NOT BEEN INSPECTED, BUT THE CONTACT WAS CERTAIN THAT THE VEHICLE WAS DESTROYED. THE CONTACT REFERENCED NHTSA RECALL CAMPAIGN 07V156000, SERVICE BRAKES UNIT CONTROL MODULE; HOWEVER, THE RECALL REPAIR WAS PERFORMED TWO YEARS PRIOR TO THE CRASH AND THE REPAIR CAUSED THE CRASH TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE 220,000. UPDATED 3/8/11 *CN UPDATED 12/14/11 *CN
Jan 13, 2011
CHILD SEAT
2 complaints
CONCERN THAT ONLY ONE CONNECTOR STRAP LOCKS ON GRACO AFFX BOOSTER SEAT AFTER CONNECTOR CLIPS ARE ATTACHED TO LATCH BRACKETS. OTHER ONE DOES NOT LOCK IN SO SEAT CAN BE PULLED OUT ON ONE SIDE. CALLED GRACO A BIT AGO AND THEY SAID THIS IS "NORMAL" AND NOT A DESIGN FLAW. HOWEVER, INSTRUCTIONS SUGGEST PULLING ON STRAPS WILL HOLD SEAT IN TIGHT UNTIL RELEASE BUTTON IS PUSHED. I AM READING SIMILAR COMPLAINTS IN ON-LINE REVIEWS AS WELL AS OTHERS WHO SAY THIS IS NOT A PROBLEM....WHICH SOUNDS LIKE IT IS A PROBLEM!. BOTTOM LINE: WITH ONE SIDE OF THIS SEAT NOT LOCKING TIGHT LIKE THE OTHER SIDE AND ABLE TO SLIDE LOOSE FROM FLUSH AGAINST THE BACK OF THE VEHICLE SEAT, IS THIS BOOSTER SEAT SAFE FOR MY CHILD TO USE, I.E., DOES IT RETAIN ALL ITS APPROVED CRASH SAFETY FEATURES WHETHER THE SEAT IS LOCKED IN TIGHT (AS SOME USERS APPEAR TO BE ABLE TO DO) OR SLIDES LOOSE ON ONE SIDE WITH SLIGHT PULLING, SUCH AS MAY OCCUR IN THE EVENT OF AN IMPACT?? NOTE: COULDN'T FIND DESCRIPTION OF BOOSTER IN DROPDOWN LIST FURTHER ON. IS GRACO AFFIX BOOSTER, MODEL 1839168 (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=FORD, MODEL=ESCAPE). *TR
Aug 07, 2013
HAVE NOTICED ON MORE THAN ONE OCCASION THAT THE SUPERLATCH ON OUR XTSL IS LOOSENING TO A VERY UNSAFE LEVEL. IT IS INSTALLED FORWARD-FACING AND CHILD DOES NOT TOUCH THAT PART OF THE SEAT GETTING IN OR OUT. WHEN I'VE CHECKED THE SECURITY OF THE SEAT, IT WILL WOBBLE AT THE BOTTOM BACK & FORTH BY 3-5 INCHES. TIGHTENING IT ONLY FIXES IT TEMPORARILY SO IT IS NOT AN INSTALLATION PROBLEM, IT IS A FAILURE OF THE SUPERLATCH. I'M VERY CONCERNED ABOUT MY CHILD'S SAFETY IN THE EVENT OF A CAR ACCIDENT. I WILL BE SWITCHING THE SEAT BACK TO OUR OTHER CAR, A 2010 FUSION SEL AS I DID NOT NOTICE IT IN THAT CAR, BUT I WILL BE MONITORING IT VERY CLOSELY. (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=FORD, MODEL=ESCAPE). *TR
Apr 30, 2011
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
UPON PRESSING THE BRAKE, AT ANY SPEED, THE VEHICLE COMPLETELY SHUTS OFF. THIS HAS CAUSED ME TO BE NEARLY REAR-ENDED ON SEVERAL OCCASIONS. IT HAPPENS WITHOUT NOTICE, AND IS BECOMING MORE CONSISTENT. I TOOK IT TO THE DEALERSHIP, AS THERE WERE RECALLS ON MY VEHICLE, BUT THEY SAID WHILE THAT IS A PROBLEM FOR MY MAKE AND MODEL, IT WAS IN FACT NOT ONE OF THE RECALLS TO BE PERFORMED. I HAD TWO RECALLS PERFORMED, NEITHER OF WHICH HELPED THIS PROBLEM AT ALL. IT LEAVES ME HALTED IN INTERSECTIONS, AND MAKES FOR ABRUPT STOPS, AS I HAVE TO COMPLETELY BRAKE TO A FULL AND COMPLETE STOP, THROW THE TRUCK INTO PARK, TURN THE KEY OFF, WAIT A MOMENT, TURN THE KEY BACK ON, AND BACK INTO DRIVE. *TR
Nov 19, 2012
GOING BETWEEN 34-37 MPH TODAY, MY VEHICLE COMPLETELY STALLED UPON SLIGHT DECELERATION AS I WAS ATTEMPTING TO SWITCH INTO ANOTHER LANE. *TR
Nov 19, 2012
SERVICE BRAKES, HYDRAULIC,UNKNOWN OR OTHER
2 complaints
ON OR ABOUT JUNE 17, 2011, MY 2002 FORD ESCAPE WAS PARKED AND THE IGNITITION WAS IN THE OFF POSITION WHEN MY CAR ALARM WENT OFF. WHEN I LOOKED OUTSIDE I OBSERVED SMOKE BELLOWING OUT FROM UNDER THE HOOD. THE NEXT DAY, I WAS ABLE TO GET MY VEHICLE TO DEALER, WHERE THEY DIAGNOSED THE ABS MODULE HAS OVERHEATED AND NEEDS TO BE REPLACED. I WAS GIVEN AN ESTIMATE OF $720.00 TO REPAIR THE PROBLEM. UPON FURTHER INVESTIGATION I HAVE DISCOVERED THAT THE SERVICE BRAKES, HYDRAULIC: ANTILOCK; CONTROL UNIT MODULE WAS RECALLED BY FORD (#07S51)ON APRIL 23, 2007 AND CONTINUES TO BE OPEN. I WAS IN CONTACT WITH SERVICE MANAGER FOR DEALER ON OR ABOUT JUNE 30TH TO FOLLOW UP ON THE WORK THEY HAD DONE IN MAY 2007 CONCERNING THIS PROBLEM. HE INFORMED ME THAT WHEN THEY INSPECTED THE VEHICLE IN 5/07, THERE WAS NO PROBLEM AND THAT IT WAS PROPERLY INSPECTED, AND THEY PLACED GREASE ON IT , AND ARE NOT WILLING TO PAY FOR THIS REPAIR. ON OR ABOUT JULY 1, 2011, SUBMITTED A CLAIM TO THE FORD MOTOR CO. REGARDING THIS REPAIR AT NO COST TO ME. UPON FURTHER INSPECTION, HAS ALSO DISCOVERED ANOTHER RECALL PROBLEM (NHTSA #07E023000)SERVICE BRAKES, HYDRAULIC: FOUNDATION COMPONENTS: MASTER CYLINDER AND THAT BRAKE FLUID HAS LEAKED FROM THE REAR OF MASTER CYLINDER AND HAS LEAKED ON THE VEHICLE INTO THE POWER BRAKE BOOSTER. I HAVE BEEN EXPERIENCING NO BRAKES WHEN I PUT MY FOOT ON THE BRAKE PEDEL. DESPITE THESE RECALL PROBLEMS BEING INVESITGATED, NEITHER FORD MOTOR COMPANY FEEL THAT THEY ARE NOT RESPONSIBLE FOR THE REPAIRS AND HAVE TOLD ME I MUST BARE THE ENORMOUS COSTS FOR THESE REPAIRS ON MY OWN AND/OR DRIVE THE VEHICLE UNSAFELY. I HAVE BEEN STRANDED IN PRESCOTT, AZ FOR OVER 3 WEEKS, AND AM TIRED OF WRANGLING WITH ALL THREE DEALERSHIP/COMPANIES AND NEED YOUR HELP IN INVESTIGATING THIS SITUATION! THANK YOU! *TT
Jul 11, 2011
WHILE ACCELERATING ON AN ON-RAMP ENTERING A STATE HIGHWAY, TRAFFIC AHEAD OF ME CAME TO A STOP. I WENT FROM APPLYING PRESSURE ON THE GAS PEDAL TO IMMEDIATELY MOVING MY RIGHT FOOT TO THE BRAKE PEDAL TO APPLY PRESSURE. THE BRAKE PEDAL GAVE VERY LITTLE RESISTANCE. I DEPRESSED THE PEDAL ALL THE WAY TO THE FLOOR OF THE VEHICLE. MY VEHICLE CAME TO A VERY SLOW STOP AS IF I WAS ONLY LIGHTLY DEPRESSING THE BRAKE. MY TIRES DID NOT SKID AS I WOULD EXPECT AND THE VEHICLE TOOK SEVERAL SECONDS TO FINALLY COME TO A VERY SLOW AND GRADUAL STOP. THE STOP WAS SO SLOW AND GRADUAL THAT I COULD NOT EVEN FEEL MOMENTUM PUSHING MY BODY FORWARD AS USUALLY EXPERIENCED WHEN SUDDENLY BRAKING.
May 26, 2011
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
MY DRIVER'S SIDE HEADLIGHT WENT OUT. I WENT TO THE LOCAL AUTOZONE TO GET A REPLACEMENT BULB. WHEN I REMOVED THE HEADLIGHT PLUG, IT LOOKED LIKE IT WAS MELTED. I REMOVED AND INSTALLED A NEW LIGHT BULB. I THEN TESTED THE NEW BULB TO MAKE SURE IT WORKED. IT DID NOT TURNED ON. THE HEADLIGHT PLUG SEEMS LIKE IT MELTED AT SOME POINT. *TR
Jul 15, 2010
MY SISTER'S MAZDA TRIBUTE & MY FORD ESCAPE ARE THE SAME VEHICLE AND BOTH HAVE HAD THE DRIVER'S SIDE HEADLIGHT PLUG MELT. *TR
Jan 10, 2010
SERVICE BRAKES, AIR
2 complaints
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING BETWEEN 25 TO 35 MPH SHE SAW SMOKE UNDER THE HOOD OF THE VEHICLE. SHE WAS ABLE TO EXIT THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A FIRE FIGHTER CONCLUDED THAT THE FIRE WAS CAUSED BY AN ELECTRICAL FAILURE. THE VEHICLE WAS TOWED TO HER PLACED OF RESIDENCE. THE FORD MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. IN FACT, SHE WAS REFERRED TO HER INSURANCE COMPANY. HER VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO RECALL CAMPAIGN ID NUMBER: 07V156000 SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) .THE FAILURE AND CURRENT MILEAGES WERE 70000.
Dec 07, 2009
AFTER 20,000 MILES ABS SENSOR LIGHT STAYS ON INTERMITTENTLY. DEALER NOTIFIED. *AK
Aug 05, 2003
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
2 complaints
TL*THE CONTACT OWNED A 2002 FORD ESCAPE WHICH WAS PURCHASED IN OCTOBER 2001. THE VEHICLE WAS PARKED IN THE DRIVEWAY AND HE SMELLED SOMETHING BURNING FROM INSIDE THE HOUSE. HE LATER HEARD A LOUD EXPLOSION FROM OUTSIDE AND UPON FURTHER INVESTIGATION HE SAW FLAMES COMING FROM UNDER THE HOOD ON THE DRIVER'S SIDE OF THE VEHICLE. HE WAS SUCCESSFUL AND EXTINGUISHING SOME OF THE FIRE. THE POLICE AND FIRE DEPARTMENT WERE CALLED AND HAD TO USE EXCESSIVE FORCE TO OPEN THE HOOD AND EXTINGUISHED THE REMAINDER OF THE FIRE. THE SHERIFF STATED THE FIRE ORIGINATED FROM THE MASTER CYLINDER. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,000. UPDATED 1/5/09 *CN THE CONSUMER STATED THE VEHICLE WAS A TOTAL LOSS. UPDATED 01/09/09. *JB
Dec 01, 2008
CONSUMER EXPERIENCED TWO PROBLEM WITH THIS VEHICLE ON TWO SEPARATED OCCASIONS. FIRST, VEHICLE STALLED WHILE DRIVING, CONSUMER TRIED TO RESTARTED, BUT WAS UNABLE TO DO SO. SECONDLY, WHILE TRAVELING VEHICLE STARTED TO ACCELERATE UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO PULL OVER. AFTERWARDS VEHICLE WAS TOWED ON BOTH OCCASIONS. MECHANIC DETERMINED THAT A HEAD GASKET BLEW OUT, AND THE SPEED CONTROL CABLE SNAPPED. THE HEAD GASKET, AND SPEED CONTROL CABLE NEEDED TO BE REPLACED. *AK
Jan 05, 2005
EXTERIOR LIGHTING
2 complaints
I HAVE TAKEN THE 2002 FORD ESCAPE TO THE DEALER MANY TIMES FOR THE HEADLIGHTS NOT COMING ON, TURNING OFF, BLINKING WHILE IN USE, AND NOT TURNING OFF AFTER USE. THIS WAS A SAFETY ISSUES THAT NEEDED TO BE ADDRESSED. THE ONLY WAY I COULD GET THE LIGHTS TO GO OFF WAS TO REMOVE THE FUSES. I AM HAVING TROUBLE EVEN FINDING OUT IF THIS ITEM WAS A DEFECT RECALL. THAT WAS PUT UP WITH THE FORD COMPANY I GREW UP WITH. *AK
Jun 11, 2007
I WAS DRIVING DOWN A DARK COUNTRY ROAD LAST WEEK WHEN MY HIGH BEAM HEADLIGHTS WENT OUT. I CONSIDER THIS A SAFETY PROBLEM. I SWITCHED TO LOW BEAMS WHICH WORKED. SATURDAY MORNING I WENT TO THE LOCAL FORD DEALER. NO MECHANIC WAS ON DUTY ;BUT THE OWNER VERIFIED THE LIGHTS DID NOT WORK. HE SAID TO BRING IT BACK MONDAY FOR A MECHANIC TO CHECK IT. MONDAY THE MECHANIC CHECKED IT OUT AND COULD NOT FIND THE PROBLEM. THE LIGHTS WORKED ON MONDAY. HE SAID TO BRING IT IN WHEN THEY WERE NOT WORKING SO THEY COULD GET AN ERROR CODE. WELL, I HAD DONE THAT. THE PROBLEM IS INTERMITTENT AND THE LIGHTS WORK NOW. I CONTACTED FORD CUSTOMER SERVICE; BUT I CANNOT FIND OUT IF OTHER CARS ARE HAVING A SIMILAR PROBLEM. I WAS ADVISED TO TAKE IT BACK TO THE DEALER IF IT HAPPENS AGAIN. THE PROBLEM IS THEY HAVE TO CATCH IT WHILE IT IS HAPPENING. ALSO THE DEALER IS NOT OPEN AT NIGHT. I WOULD LIKE TO KNOW ABOUT OTHERS WHO HAVE THE SAME PROBLEM AND IF THEY KNOW HOW TO FIX IT.*JB
Feb 06, 2006
SUSPENSION,SERVICE BRAKES, HYDRAULIC
2 complaints
TL*- THE CONTACT STATED THAT ON 01/05/06 WHILE DRIVING HER 2002 FORD ESCAPE AT 10 MPH. THE VEHICLE MADE A LOUD NOISE. WHEN SHE TRIED TO STOP THE VEHICLE SHE APPLIED THE BRAKES, BUT THE VEHICLE DIDN'T COME TO AN IMMEDIATE STOP. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE PUSHED TO THE FLOOR. THE VEHICLE CONTINUED TO MAKE A LOUD NOISE THAT SOUNDED LIKE THE SOMETHING LOOSE. THE CONTACT DID TAKE THE VEHICLE TO HER MECHANIC, BUT BEFORE REACHING THE MECHANIC HER ABS LIGHT TURNED ON. THE CONTACT STATED THAT THE MECHANIC TOLD HER THAT THE RELUCTOR RING HAD FAILED AND THAT THE VEHICLE NEEDED THE LEFT FRONT AXLE ASSEMBLY REPLACED. *JB UPDATED 03/19/07. *JB
Jan 17, 2007
VEHICLE HAD A SOUND WHEN BEING DRIVEN. CONSUMER TOOK THE VEHICLE TO DEALER TO SEE WHERE THE SOUND WAS COMING FROM. DEALER DISCOVERED THAT FRONT WHEEL BEARINGS, BRAKES, AND ROTORS NEEDED TO BE REPLACED. *AK
Jan 26, 2005
SEAT BELTS,VEHICLE SPEED CONTROL
2 complaints
2002 ESCAPE ENGINE ACCELERATES WHILE DRIVING. *TS CONSUMER WAS INFORMED OF A RECALL NOTICE (04V574000) AND REPAIRS WERE MADE. THE PROBLEM RESURFACED AGAIN IN MARCH 2006. THE ACCELERATOR CABLE WHICH WAS REPLACED IN FEB 2005 WAS ONLY UNDER WARRANTY FOR 1 YEAR/12000 MILES. THE CUSTOMER SERVICE REP ADVISED THE CONSUMER THAT SHE WOULD BE RESPONSIBLE FOR THE COST OF REPAIR. THE SEAT BELTS LOCKED UP WHEN IN USE. *JB
Dec 11, 2006
2002 FORD ESCAPE ACCELERATES WHILE DRIVING. CONSUMER WAS INFORMED OF A RECALL NOTICE (04V574000) AND REPAIRS WERE MADE. PROBLEM RESURFACED AGAIN IN MARCH 2006.*KB THE ACCELERATOR CABLE WHICH WAS REPLACED FEB 2005 WAS ONLY UNDER WARRANTY FOR 1 YEAR/12000 MILES. THE CUSTOMER SERVICE REP ADVISED THE CONSUMER THAT SHE WOULD BE RESPONSIBLE FOR THE COST OF REPAIR. THE SEAT BELTS LOCKED UP WHEN IN USE. *NM UPDATED 09/11/06. *JB
Jun 12, 2006
STEERING,ENGINE AND ENGINE COOLING
2 complaints
CHECK ENGINE LIGHT CAME ON; TOOK VEHICLE INTO DEALER; FOUND A FAULTY CATALYTIC CONVERTER MONITOR SENSOR; ORDERED PART (10/02/03) TOOK VEHICLE IN AGAIN ABOUT A WEEK LATER TO HAVE NEW SENSOR INSTALLED, AND AN ENGINE OIL LEAK WAS FOUND; RACK AND PINION UNIT WAS LEAKING; UNIT WAS REPLACED, AND WAS STILL FOUND TO BE LEAKING SO A THIRD UNIT WAS INSTALLED (10/14/03). *AK
Aug 03, 2004
WHILE MY WIFE WAS DRIVING OUR 2002 FORD ESCAPE THE ENGINE STALLS GO DOWN HILL 30-40MPH NO POWER STEERING--ENGINE LIGHT & OIL LIGHT COMES ON. ESCAPE TOWED BACK TO DEALER . DEALER UNABLE TO DUPLICATE THE PROBLEM, DEALER DID NOT KNOW OF ANY PROBLEMS LIKE THIS WITH THE 2002 ESCAPES, I TOLD HIM TO LOOK IT UP ON THE NHTSA CONSUMER COMPLAINTS DATABASE.LOTS OF THEM LIKE THIS ONE . CALLED FORD MOTOR ON THERE 1-800 LINE TO LET THEM KNOW ABOUT IT.
Jul 02, 2002
STEERING,SERVICE BRAKES, HYDRAULIC
2 complaints
AS I WAS DESCENDING DOWN A HILL, TRAVELING ABOUT 35 MPH, AND TURNING A BEND, I NOTICED THAT MY POWER STEERING WAS NOT WORKING AND THEN THAT MY BRAKES WERE NOT WORKING AND THAT ONE OF MY INDICATOR LIGHTS WAS LIT ON MY DASHBOARD. I PUT THE CAR IN NEUTRAL, AND TURNED THE KEY BACK ON AND IT STARTED. FORTUNATELY, NO ONE WAS AROUND BECAUSE MY BRAKES WERE NOT WORKING. I HAVE REPORTED THIS TO MY DEALER WHO DID NOT EVEN WRITE MY CONCERN DOWN. I HAVE SINCE SENT THEM A FORMAL LETTER. THIS HAS NOT HAPPENED SINCE, BUT IT COULD BE DANGEROUS WHILE TRAVELING ON BUSY ROADS.*AK
Aug 17, 2002
BRAKES AND STEERING FAILED ONCE WHILE DRIVING DOWN A CURVY MOUNTAIN ROAD, SPEED APPROX. 25 MPH, SECOND FAILURE AT APPROX 45 MPH ON A STRAIGHT AND LEVEL CITY ROAD. BOTH TIMES TWO FEET HAD TO BE USED ON THE BRAKE PEDAL AND WITH HEAVY STEERING AND THE VEHICLE WAS JUST STOPPED BEFORE CRASHING INTO OBSTACLES. NO WARNING PRECEEDED THE INCIDENTS. THREE DASH WARNING LIGHTS CAME ON AFTER. THE DEALER TOOK THE VEHICLE BACK TO THE DEALERSHIP BOTH TIMES AND THE FIRST TIME SAID PERHAPS WE HAD MORE THAN ONE KEY ON THE KEY RING IN THE IGNITION KEY HOLE. THIS WAS NOTED AS A POTENTIAL CAUSE OF TURNING OFF THE ENGINE. THIS WAS NOT THE CASE IN EITHER INCIDENT, ONLY THE IGNITION KEY WAS ON THE RING. FIRST INCIDENT THEY SAID FORD NOTED THE HEAVY KEY POSIBILITY AND FORD ENGINEERING ALSO RECOMMENDED REPROGRAMMING THE COMPUTER AND A NEW MASS AIR FLOW SENSOR WAS INSTALLED. THIS DID NOT HELP AS A FEW DAYS LATER THE SAME FAILURE OCCURRED AGAIN, ALMOST RESULTING IN A CRASH. CURRENTLY (FEB. 23, 2002) THE ESCAPE IS AT THE DEALER NOW AFTER THE SECOND NEAR CRASH INCIDENT AS WE WILL NOT DRIVE IT ANYMORE. THEY SAY THEY ARE ASKING THEIR ENGINEERING STAFF AGAIN WHAT TO DO. THIS IS THE SAME SOURCE THAT ORIGINALLY SAID TO TELL US WE PROBABLY HAD TOO MANY KEYS HANGING FROM THE IGNITION KEY. NONE HAS ANY FIRM ANSWER AND SOURCES ON THE INTERNET CONFIRM THIS PROBLEM AND FORD HAS NO SOLUTION AT THIS TIME. WE WOULD LIKE TO TERMINATE THE PURCHASE WHICH WAS DONE ABOUT A MONTH AGO AS THE VEHICLE IS NOT SAVE TO DRIVE. BOTH MY WIFE, FIRST INCIDENT, AND DAUGHTER, SECOND INCIDENT WILL NOT DRIVE THE VEHICLE THEY WERE SO FRIGHTENED AND BARELY WERE ABLE TO AVOID CRASHES. DATE FEB. 23, 2002 SIGNED EUGENE LALLY. *AK
Feb 23, 2002
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN
2 complaints
BOUGHT VEHICLE 11/1/2001. THE FIRST TIME, 1/9/2002 WITH ONLY 1547 MILES, LET OFF OF GAS, COASTING DOWN HILL, APPROX 40 MPH, CAR DIED, LOST POWER STEERING AND BRAKES. AFTER COASTING TO A STOP, CAR RESTARTED. DEALER REPLACED POWERTRAIN CONTROL MODULE RELAY. 2ND TIME, ON 5/3/2002, WITH 3949 MILES, SIMILAR CONDITIONS, CAR DIED, LOST POWER STEERING AND BRAKES, CAR RESTARTED AFTER COASTING TO A STOP. DEALER CHANGED THE FUEL MIXTURE IN THE COMPUTER. I HAVE SERIOUS DOUBTS THAT THIS HAS FIXED THE PROBLEM.
May 17, 2002
2002 FORD ESCAPE XLT, VEHICLE WOULD NOT START, ENGINE TURNED OVER BUT SOOUNDED LIKE IT WAS GOING TO BLOW UP. AFTER SEVERAL ATTEMPTS IT FINALLY STARTED. IT DOES THIS 2 OR 3 TIMES A DAY. DEALER SAYS NO PROBLEM, IT WILL FIX ITSELF. VEHICLES ENGINE SMOKED ON TWO OCCASIONS, THOUGHT THE CAR WAS ON FIRE. DEALER SAYS THERE IS NOTHING WRONG. VEHICLE WILL SURGE ON ITS OWN, EVEN WITH THE BRAKE DEPRESSED, ALMOST AS IF I HAD FLOORED IT. I CANNOT DRIVE 20 MPH, IT SURGES FORWARD! LAST INCIDENT I HAD WITH THE VEHICLE, I LOST COMPLETE USE OF THE BRAKES, NO HYDRAULICS, NO NOTHING. PEDAL DEPRESSED RIGHT TO THE FLOOR. ALMOST GOT INTO A HEAD ON COLLISION, USED E-BRAKE TO STOP. HAPPENED A SECOND TIME LATER THAT DAY. TOOK CAR TO DEALERSHIP, NOTHING IS WRONG. CONTACTED FORD REP. AND THEY WILL NOT DO ANYTHING TO HELP ME. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I DO NOT WISH TO KEEP THE VEHICLE.
Mar 11, 2002
EXTERIOR LIGHTING,STRUCTURE,SERVICE BRAKES
1 complaint
Vehicle was manufactured 04/2002 recalls state that from oct99 to jan04 multiple states had issues with rusting with suspension causing the car to crash. My vehicle was made in one of the states and has alot of underbody rusting. Back hatch latch gets stuck often and will not open. Drums on the back are sticking causing the vehicle to drag at take off, abs had a recall ford dealer "fixed" the issue abs light stays on. Radiator light stays on constantly even though fluids are at correct level radiator is not damaged. Battery light constantly stays on as well brand new battery and alternator wire are connected free of corrosion. Interior lights caught on fire and melted the plastic housing so I had to take out the small bulbs. Everything is available for inspection if needed.abs was looked at by Ford dealer and "fixed" but problem is still there. Problems have not been inspected by anyone other than the abs, no warnings at all. Events happened at different times during the time I got the vehicle. 2022 Jan
May 30, 2022
STEERING,AIR BAGS,WHEELS
1 complaint
GEARS IS HARD TO SHIFT TO THE RIGHT GEAR AND LIGHTS WENT OUT EARLY LIKE A DRAIN IN ELECTRICAL AND MY STEARING IS BECOMING HARD TO TURN ON STREETS AND OUT MY DRIVE WAY
Oct 19, 2020
STEERING,UNKNOWN OR OTHER,ENGINE
1 complaint
THE MOUNTS THAT THE ENGINE SITS ON RUSTED AWAY, CAUSING THE ENGINE TO DROP ONTO THE STEERING SYSTEM WHILE DRIVING.
Jul 10, 2019
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
MY VEHICLE WILL RANDOMLY LOCK UP AND WHEN I START IT AND TRY TO MOVE IT INTO DRIVE OR REVERSE FROM PARK. AND WHEN I TRY TO TURN OFF MY VEHICLE SO THAT I CAN RESTART IT MY VEHICLE WON'T EVEM ATTEMPT TO TURN OVER OR START BUT MY ELECTRICAL WILL STILL WORK JUST FINE
Apr 21, 2019
STRUCTURE,UNKNOWN OR OTHER
1 complaint
RUSTED SUBFRAME- WHILE GETTING AN OIL CHANGE I WAS TOLD THAT THE SUBFRAME WAS SO RUSTED THAT THE VEHICLE COULD NOT BE PLACED ON A LIFT. THE MECHANIC SAID IT WAS THE WORST HE HAD EVER SEEN AND THE CAR WAS UNSAFE TO DRIVE
Mar 09, 2019
STEERING,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY ENGINE COOLANT LIGHT STAYS ON EVEN AFTER TAKING STEPS TO FIX IT AS IT WAS A PROBLEM WITH THE 2002 FORD ESCAPES, AND THERE IS A PROBLEM WITH MY POWER STEERING AS FLUID AND ALL THAT IS FINE, WHICH I READ WAS A RECALL ALSO.
Jun 24, 2018
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED IN HER DRIVEWAY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE FIRE DEPARTMENT STATED THAT THE MASTER BRAKE CYLINDER AND THE CRUISE CONTROL CABLES WERE MELTED. THE VEHICLE WAS DEEMED A TOTAL LOSS, BUT WAS NOT TOWED FROM THE CONTACT'S RESIDENCE. THE DEALER (LITHIA FORD OF MISSOULA, 3943 BROOKS ST, MISSOULA, MT 59804) AND THE MANUFACTURER WERE CALLED AND THE CONTACT WAS AWAITING A CALL BACK. THE CONTACT STATED THAT SHE HAD NOT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V005000 (SERVICE BRAKES, HYDRAULIC) AND 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 145,000. .*BF *TR
Jun 18, 2018
STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
MY VEHICLE IDLES TO 4000RPM AND CONTROL THE SPEED BY ITSELF, THERE IS A LEAK IN THE BACK BREAK AREA THE STEERING WHEEL LOCKS WHERE I CAN'T PUT IT IN ANY GEAR SOMETIMES AND GETTING WORSE. HAD TO GET IT TOWED HOME LAST NIGHT BECAUSE WHILE DRIVING IT IDLED HIGH AND AS I BRAKE IT BARELY STOPPED AND WHEN RELEASING BREAK IT SPEEDS UP TO 50 OR MORE MPH AND I HAD TO KEEP MY FEET ON THE BREAK..I PULLED OVER AND TURNED THE SWITCH OFF AND WAITED A WHILE AND TURNED BACK ON AND IT IDLED TO 4000 RPM AGAIN. COULD NOT SHIFT THE GEAR FROM PARK AND BREAK PEDAL WAS HARD. WHEN ARRIVING HOME TO BACK CAR IN DRIVEWAY TOWE GUY HAD NO PROBLEM WITH IDLE. THE FOLLOWING MORNING CRANKED AND WAS AT 1000RPM AT FIRST START. ALSO AC PRESSURE. CAR RUNS HOT BUT NO SMOKE WATER BUBBLES IN COOLANT RESERVOIR. MY CHECK ENGINE LIGHT NEVER GAVE WARNING OF ANY OF THE PROBLEMS LISTED.
May 12, 2018
SUSPENSION,UNKNOWN OR OTHER
1 complaint
HAD A RECALL FOR THE LOWER CONTROL ARM ON MAY 30 2014 AND TODAY HAD TO REPLACE THE SAME PART AND FORD ISN'T RECOGNIZING IT AS A PROBLEM , THE PART IS $2000 AND VECHICLE IS STILL WORTH MORE THAN THAT AMOUNT AND I HAD TO BUY THE PART AND PAY FOR THE INSTALLATION AND FORD REFUSE TO CLAIM RESPONSIBILITY FOR IT : THE RECALLED PART FAILED NOT SATISFYING THE RECALL ONLY LASTED 4 YEARS , CAUSING THE CECILE NOT TO PASS STATE INSPECTION
May 09, 2018
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
BOUGHT THIS CAR AND 2 MILES DOWN ROAD CHECK ENGINE, ABS, AND THE BRAKE AS WELL AS THE OVER DRIVE (ONLY ONE FLASHING) CAME ON. THE CAR GEAR SHIFT LEVER POPS OUT OF GEAR. THE VEHICLE HAS A NEW TRANNY. THE VEHICLE STALLS, AND IS BLOWING TRANNY FLUID. IT HAS HAD THE COMPUTE REPLACEE ON A RECALL. EVERY ISSUE I HAVE FOUND RELATES TO RECALLS, YET FORE TOLD ME NOPE ZERO RECALLS ON THIS EVEN AFTER I SHOWED HIM PROOF OF A RECALL ON THE ENGINE ITSELF. SO RECALLS; 07V156000, 15V606000, 12V005000, AND 04V165000 SOMEHOW DO NOT APPLY? SO I HAVE TO CRASH BEFORE FORD WILLL EVEN LOOK AT THE CAR. IT POPS OUT OF GEAR! CLEARLY AN ABS MALFUNCTION OR NOT? ALL HAZARDS.
Apr 28, 2018
STRUCTURE,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR EXHAUST REPAIRS, THE TECHNICIAN NOTICED THAT THE ENGINE CRADLE AND THE LOWER PART OF THE ENGINE FRAME WERE CORRODED AND NEEDED TO BE REPLACED. THE CONTACT CALLED SUBURBAN FORD OF STERLING HEIGHTS AT (586) 268-7500 (40333 VAN DYKE, STERLING HEIGHTS, MI 48313) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Apr 06, 2018
STEERING,ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SHOOK WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (BLACKWELL FORD, 41001 PLYMOUTH RD, PLYMOUTH, MI) WHERE IT WAS DIAGNOSED THAT THE CROSS FRAME, LOWER CONTROL ARM, AND EXHAUST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
Jan 30, 2018
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. AFTER EXITING THE VEHICLE, THERE WAS A FIRE THAT ERUPTED UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY A FIRE COMPANY. THE VEHICLE WAS DESTROYED AND TOWED. THE INSURANCE COMPANY WAS TO INVESTIGATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL) AND 12V005000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Jan 17, 2018
EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING, AN ODOR OF FUEL EMITTED INTO THE VEHICLE AND IT STALLED WITHOUT WARNING, THE CONTACT ALSO STATED THAT THE HAZARD LIGHTS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO WAYNE EKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461, PHONE NUMBER: (800) 749-8875) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE SERVICED BECAUSE THE FUEL LEAK WAS A SAFETY CONCERN FOR THE WORKERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 108,325.
Oct 10, 2017
STEERING,SUSPENSION,AIR BAGS
1 complaint
AIRBAG LIGHT STAYS ON AND ALSO I HAVE A ISSUE WITH THE STEERING WHEEL AND SUSPENSION THERE ARE OTHER ISSUES WITH THE CAR AND NEVER WAS FIXED BY PREVIOUS OWNER NOW IM STUCK WITH A CAR THAT HAS PAST RECALLED ISSUES. IF YOU OWN A CAR AND JUST PURCHASED IT BY PREVIOUS OWNER MAKE SURE THAT RECALLS HAVE BEEN FIXED ON VEHICLE. NOW I DONT KNOW WHAT TO DO WITH MY VEHICLE.
Sep 14, 2017
UNKNOWN OR OTHER,ENGINE
1 complaint
WHEN I RUN MY AC OR HEATER EXHAUST COMES IN CANT USE EITHER NOT SURE WHATS GOING ON WITH CAR BUT I DO KNOW THAT MY CAR HAS BEEN RECALLED PRIOR TO ME OWNING THE VEHICLE IN 2015 OF AUGUST AND DO KNOW THAT IT HAS NOT BEEN FIXED. CURRENTLY MY CAR HAS 10 RECALLS AND CANT GET MY CAR FIXED BY FORD
Sep 14, 2017
STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE STATIONARY, THE VEHICLE WOULD NOT ACCELERATE FORWARD. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE FORWARD. THE VEHICLE WAS PUSHED MANUALLY, IN THE NEUTRAL POSITION, TO AN UNKNOWN PLACE OF BUSINESS. FURTHERMORE, THE CONTACT STATED THAT UPON DEPRESSING THE BRAKE PEDAL THERE WAS A SQUEALING AND CRACKING NOISE. THE WHEEL BEARING AND STRUTS WERE FAULTY ON THE VEHICLE AS STATED BY THE CONTACT. THE STEERING WHEEL MADE A LOUD SQUEAKING NOISE WHEN TURNED LEFT OR RIGHT WHILE DRIVING VARIOUS SPEEDS IN ADDITION TO THE VEHICLE FRAME BECOMING SEVERELY RUSTED UNDERNEATH. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Aug 09, 2017
EXTERIOR LIGHTING,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT'S WIFE WAS STOPPED BY THE POLICE BECAUSE THE BRAKE LIGHTS WERE NOT ILLUMINATED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO OPEN THE REAR DOOR IN ORDER TO REPAIR THE BRAKE LIGHTS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Aug 01, 2016
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE THE VEHICLE WAS STOPPED AND WAITING FOR A TRAIN TO CROSS THE TRACKS, THE CONTACT ATTEMPTED TO PLACE THE VEHICLE BACK IN GEAR BUT THE VEHICLE WOULD NOT SHIFT OUT OF THE PARK POSITION. AN INDEPENDENT MECHANIC WAS CONTACTED AND ARRIVED AT THE SCENE. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE SHIFT LEVER HAD DISENGAGED FROM THE TRANSMISSION AND WOULD NEED TO BE BOLTED BACK INTO PLACE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD EXPERIENCE UNEXPECTED ACCELERATION AND WAS DIFFICULT TO SLOW DOWN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 132,000.
Dec 11, 2015
SUSPENSION,WHEELS
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) AT 80,707 MILES. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO ACCURATELY RESPOND TO THE STEERING WHEEL. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE WHERE IT WAS DISCOVERED THAT THE LOWER CONTROL ARM BECAME DETACHED FROM THE VEHICLE AND THE FRONT PASSENGER WHEEL WAS TURNED OUTWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Dec 09, 2015
STEERING,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT HEARD AN ABNORMAL NOISE UPON MAKING A TURN. THE STEERING WHEEL TURNED, BUT THE WHEELS REMAINED STRAIGHT WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TECHNICIAN INSTALLED TWO BRACKETS BUT NOT THE ENGINE MOUNT BRACKETS. THE CONTACT FELT THAT THE RECALL REMEDY WAS NOT PERFORMED ACCURATELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 228,000. *TR
Oct 20, 2015
STEERING,SUSPENSION,UNKNOWN OR OTHER
1 complaint
I WAS MAKING A RIDE AN MAPLE ROAD WHEN ALL OF A SUDDEN I HEAR A SORT OF POPPING NOISE ALMOST LIKE A FLAT TIRE. THATS WHAT I THOUGHT IT WAS SO I KEPT DRIVE TO WHERE I LIVE.ON THE WAY HOME ALL I HEARD WAS A SCREECHING. WHEN I GOT HOME HOME I CHECK AND THE SUSPENSION HAD SNAPPED BECAUSE OF RUSTING
Oct 19, 2015
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE DETAILS OF THE FIRE WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THE ABS WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V165000 (STRUCTURE), 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL), AND 12V005000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND THE SUSPENSION WAS UNSTABLE IN THE FRONT. WHILE PARKED, THE VEHICLE CAUGHT FIRE ON A SECOND OCCASION. THE FIRE DEPARTMENT HAD TO CUT THE HOOD OPEN AND INSPECTED THAT THE MASTER CYLINDER WAS ON FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,703.
Oct 19, 2015
POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
MY CAR JERKS WHEN DRIVING VERY BADLY HED MANY REPAIRS DONE TO NO AVAIL 118,000 MILES HAVE A DISABLED HUSBAND CAR IS UNRIEABLEDRIVING ON HIGHWAY AND LOCAL STREETS TO GET HOME.
Oct 11, 2015
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
FOR THE PAST YEAR AND A HALF THE ABS WARNING LIGHT HAS BEEN ILLUMINATED. I TOOK IT TO THE FORD DEALERSHIP TO HAVE THE LATEST RECALL FIXED REGARDING THE RESERVOIR CAP. FORD COULDN'T GET THE ABS WARNING LIGHT TO TURN OFF...SO, HENCE THE LIGHT STILL INTERMIDANTLY COMES ON AND OFF. ALSO, THE OIL PRESSURE LIGHT KEEPS COMING ON WHEN I START MY CAR AND WHEN I AM SLOWING DOWN. I JUST HAD MY MECHANIC CHANGE THE OIL A WEEK AGO AND AND STILL HAVING THE PROBLEM. ONE LAST THING, THE AIR BAG ILLUMINATION LIGHT HAS BEEN ON FOR THE PAST TWO YEARS. I TOOK IT TO MY DEALER AND THEY COULDN'T GET IT TO TURN OFF. AM I SAFE IN THINKING THAT MY AIR BAG WON'T DEPLOY JUST FOR THE HECK OF IT? NOT SURE WHAT TO DO? BUT IT SCARES ME.
Jul 04, 2015
STEERING,POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING AT 30 MPH, THE VEHICLE JERKED AND THE CONTACT HEARD A NOISE COMING FROM THE STEERING WHEEL AND FRONT OF THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPDATED 7/16/15*CN
May 26, 2015
EXTERIOR LIGHTING,ENGINE
1 complaint
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. IN ADDITION, THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE ABS AND THE OIL PRESSURE WARNING LIGHTS ILLUMINATED. THE OVER HEAD LIGHT IN THE VEHICLE ALSO INDEPENDENTLY ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,337.
Mar 23, 2015
LATCHES/LOCKS/LINKAGES,SERVICE BRAKES
1 complaint
MY COMPLAINT IS ABOUT THE MASTER CYLINDER AND THE REAR DOOR LATCH. I CALLED THE FORD DEALER AND COMPLAINED ABOUT MY MASTER CYLINDER LEAKING, THEY TOLD ME THAT RECALL WAS ALREADY PERFORMED ON MY VEHICLE IN 2012. I WANTED TO KNOW WHY WOULD MY MASTER CYLINDER BE LEAKING AGAIN TWO YEARS LATER? I WONDER IF THIS JOB WAS EVER DONE. I DON'T FEEL THAT THE CUSTOMER SHOULD HAVE TO PAY FOR A JOB THAT WASN'T PERFORMED. MY OTHER COMPLAINT IS MY REAR DOOR LATCH. I WENT TO THE DEALER AND TOLD THEM THAT I WAS HAVING A PROBLEM WITH MY REAR DOOR LOCKING AND OPENING. THE SERVICE DEPARTMENT TOLD ME I HAD TO PAY FOR THIS SERVICE. NOW I SEE THERE WAS A RECALL ON THE REAR DOOR LATCH BUT I WAS NOT INFORMED ABOUT THIS RECALL NOR DID I RECEIVE A RECALL LETTER. I WANT TO KNOW HOW I GO ABOUT HAVING THESE SERVICES COMPLETED. *TR
Dec 15, 2014
STRUCTURE,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
VINYL DOOR PANEL OF FRONT PASSENGER DOOR PEALED OFF. *TR
Sep 22, 2014
STEERING,SERVICE BRAKES
1 complaint
ON AUGUST 26, 2014, I WENT TO FAIR OAKS FORD LINCOLN DEALERSHIP SERVICE IN NAPERVILLE, ILLINOIS FOR SAFETY RECALL NOTICE 14S02 / NHTSA RECALL 14V-165 REPAIRS, AND I ASKED THEM TO CHECK AN ISSUE WHERE WHEN BRAKES ARE APPLIED, THERE IS A SCRAPING/GRINDING NOISE, FOLLOWED BY A KNOCKING NOISE, WHICH CAN AFFECT RELIABLE STOPPING AND THE VEHICLE STEERING STABILITY. SAFETY RECALL REPAIRS WERE COMPLETED, THEN IT WAS REPORTED THAT THE MECHANIC "PUSHED BACK" THE VACUUM PLATE COVER FOR THE ROTOR ON THE DRIVER'S SIDE TO RESOLVE THE SCRAPING/GRINDING/KNOCKING ISSUE WHEN APPLYING THE BRAKES. THE ISSUE WITH THE BRAKING ACTION AND SUBSEQUENT NOISES AND RESPONSE OF VEHICLE EXHIBITED ITSELF AGAIN BY THE SECOND STOPLIGHT AWAY FROM THE FAIR OAKS FORD DEALER LOCATION. TWO DAYS LATER, ON AUGUST 28, 2014, I TOOK MY 2002 FORD ESCAPE TO GEARHEAD AUTO SALES & REPAIR IN GLEN ELLYN, ILLINOIS FOR AN INSPECTION AND REPAIR COST ESTIMATE. ON THE LIFT, THE ISSUE WAS APPARENT TO THE MECHANIC AT GEARHEAD TO BE THE RIGHT FRONT AXLE BEING FAULTY, AND HE REPLACED THE RIGHT FRONT AXLE, WITH BOOTS, CLAMPS AND GREASE. MY ISSUE IS THAT THE FORD DEALER MECHANIC INSPECTED AND REPAIRED MY VEHICLE FOR THE FORD SAFETY RECALL NOTICE 14S02 / NHTSA RECALL 14V-165 IN THE SAME PROXIMITY ON THE PASSENGER SIDE OF THE VEHICLE WHEN IT WAS ON THE LIFT, BUT HE FAILED TO FIND AND REPORT THE EASILY SEEN FAULTY RIGHT FRONT AXLE PROBLEM THE GEARHEAD MECHANIC PROMPTLY REPORTED TO ME. INSTEAD, THE FORD REPRESENTATIVE FALSELY POINTED TO THE DRIVER'S SIDE FRONT BRAKE ROTOR VACUUM PLATE BEING OUT OF PLACE AS BEING THE ISSUE CAUSING THE SCRAPING/GRINDING/KNOCKING NOISE WHEN APPLYING THE BRAKES. IS THERE ANY TIE TO THE "CORROSION-RELATED SEPARATION" SAFETY RECALL ISSUE THAT LED TO THE FAULTY RIGHT FRONT AXLE CONDITION? SINCE MY UNEMPLOYMENT OVER THE PAST 3 YEARS, MY FORD ESCAPE HAS RARELY BEEN DRIVEN, AND ONLY IN MY LOCAL AREA. *TR
Sep 02, 2014
FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THERE WAS A FUEL ODOR COMING FROM THE IGNITION. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING THERE WOULD BE A SUDDEN DECELERATION IN SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Jul 17, 2014
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
I PUT THE VEHICLE IN REVERSE TO BACK UP AND WHEN I PUT VEHICLE BACK IN DRIVE IT DIED/STALLED. THIS HAS REPEATEDLY HAPPENED ALONG WITH DYING AT STOP SIGNS, RED LIGHTS AND MULTIPLE TIMES AT SLOW SPEEDS. ALSO THE VEHICLE HAS REPEATEDLY "STUMBLED" AT VARIOUS SPEEDS UP TO 65 MPH. *TR
May 24, 2014
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
I WAS APPROACHING A TRAFFIC LIGHT TO TURN. AS I APPLIED THE BRAKE INSTEAD OF STOPPING THE TRUCK ACCELERATED. HITTING THE BACK OF A VEHICLE. *TR
May 14, 2014
AIR BAGS,STRUCTURE
1 complaint
ESCAPE WAS HIT ON FRONT LEFT BUMPER BY ANOTHER VEHICLE, CAUSING ESCAPE TO EXIT HIGHWAY AND CRASHING INTO AND SLIDING DOWN A CONCRETE OVERPASS PILLAR; DAMAGING THE FRONT BUMPER, LIGHT, AND COMPLETE LEFT SIDE OF ESCAPE. THE AIRBAG DID NOT DEPLOY! *TR
Mar 14, 2014
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
WHILE DRIVING MY 2002 FORD FOCUS V6 I HAVE EXPERIENCED SEVERAL INSTANCES OF SUDDEN UNINTENDED VEHICLE ACCELERATION. I TOOK MY CAR TO PARKS FORD IN WESLEY CHAPEL, FL WHO SAID THEY SUSPECT IT IS FROM MY THROTTLE CABLE STICKING BUT THEY WOULD NOT FIX IT FOR ME EVEN THOUGH MANY ESCAPES HAVE HAD THE SAME PROBLEM AND RESULTED IN NUMEROUS DEATHS. IT WOULD COST ME OVER $400 TO FIX AND JUST BECAUSE MY PARTICULAR VIN NUMBER IS NOT PART OF THE RECALL FOR THEY WOULD NOT HELP ME. I EVEN SPOKE TO SOMEONE AT THE MAIN FORD OFFICE WHO SAID THE SAME THING. THIS IS BLATANTLY REFUSING TO STAND BY THEIR PRODUCT, EVEN THOUGH THEY REALIZE THIS COULD RESULT IN A VERY SERIOUS SAFETY PROBLEM. I TOLD THE MAN AT FORD THAT I GUESS THEY WANT TO WAIT UNTIL SOMEONE ELSE DIES OF THIS PROBLEM AND HE SAID IF HE WAS ME AND KNEW WHAT I KNOW HE JUST WOULDN'T DRIVE THAT CAR, WHICH PROVES THAT THEY REALIZE THE SERIOUSNESS AND YET REFUSE TO MAKE IT A RECALL ON MY CAR EVEN THOUGH THE SAME ISSUE RESULTED IN SEVERAL DEATHS FOR ESCAPE OWNERS IN THE PAST. *TR
Mar 06, 2014
STRUCTURE,SERVICE BRAKES
1 complaint
ON NOV 26 I WAS DRIVING TO MY WORK AT 45 MILES PER HOUR AND THE DISTANCE I KEPT FROM THE CAR IN FRONT OF ME WAS SUFFICIENT TO ALLOW ME STOPPING ADEQUATELY. SUDDENLY, I NOTICED THAT TRAFFIC WAS APPROACHING TO A RED LIGHT SO I TAP ON THE BRAKES TO SLOW DOWN AND STOP. HOWEVER, THE BRAKES WERE NOT REDUCING THE SPEED SO IMMEDIATELY I STAMPED ON THE BRAKE PEDAL TO LET THE CAR STOP WHILE SIMULTANEOUSLY, I LOOKED TO REALIZE THAT I COULD NOT CHANGE LANES. AT THIS POINT I WAS LEFT WITH NO TIME TO GEAR DOWN THE TRANSMISSION OR TO PULL THE EMERGENCY BRAKE. CONSEQUENTLY, MY FORD ESCAPE WAS FORCED TO STOP BY CRASHING INTO THE CAR IN FRONT OF ME AND PRODUCING A DOMINO EFFECT INVOLVING A THIRD VEHICLE IN FRONT OF US. FORTUNATELY, NO PERSONAL INJURIES WERE REPORTED FROM THE OTHER TWO DRIVERS WHOSE CARS WERE INVOLVED.. I DID SUFFERED SLIGHT NECK PAIN AND AFTER VISITING THE HOSPITAL I DID NOT HAD MAJOR INJURIES OR NOTHING TO WORRY ABOUT SO FAR. IN REGARDS TO PERSONAL PROPERTY DAMAGES, THE TWO CARS IN FRONT OF MINE, HAD MINIMAL DAMAGES BUT, MINE WAS SEVERELY DAMAGED TO THE POINT IS TOTALLY INOPERABLE. ALL CLAIMS WERE REPORTED AND TAKEN CARE BY GEICO, MY INSURANCE COMPANY. ALSO A TRAFFIC CRASH CAR REPORT WAS FILED. I RECEIVED A DRIVING TRAFFIC CITATION FROM THE POLICE, WHICH I PLAN TO ESCALATE TO THE COURTHOUSE, AFTER KNOWING THAT THE BRAKE FAILURE I EXPERIENCED RESULTED FROM MANUFACTURER'S DEFECTS REPORTED BY FORD UNDER RECALLS 11S24 AND 12 S37. * PLEASE NOTE THAT THIS WRITING IS ONLY FOR INFORMATION PURPOSES AND TO ALERT ANY OTHER DRIVERS TO PERFORM ON-TIME MAINTENANCE CHECK-UPS TO PREVENT SIMILAR OR WORST SCENARIOS. *TR
Feb 02, 2014
STRUCTURE,VISIBILITY/WIPER
1 complaint
THE REAR LIFTGATE GLASS SUPPORT BROKE WHILE OPENING THE REAR WINDOW. I WAS ABLE TO QUICKLY GRAB THE REAR WINDOW BEFORE IT COULD BREAK. I WOULD NOTE THAT THE FALLING REAR WINDSHIELD CAN STRIKE THE OPERATOR AND/OR BYSTANDER AND COULD CAUSE SIGNIFICANT INJURIES THAT COULD INCLUDE BRUISES TO THE HEAD, NECK OR BACK, AND POSSIBLY CUTS TO THE FACE, ARM OR HAND. I TOOK MY FORD ESCAPE TO MY LOCAL FORD DEALER (FRIENDLY FORD OF MONROE, MI) TO HAVE THIS ISSUE REPAIRED. I MENTIONED TO THE SERVICE MANAGER THAT EXPLORERS AND MOUNTAINEERS HAD BEEN RECALLED FOR THIS SAME EXACT DEFECT AND HE TOLD ME TO SAVE MY RECEIPT IN CASE MY VEHICLE IS RECALLED IN THE FUTURE. THE REPAIR TO MY VEHICLE COST $236.00 AT THE DEALER. I NOTED THAT ON SEPTEMBER 9, 2004, FORD NOTIFIED THE OWNERS THAT IT WILL RECALL APPROXIMATELY 955,732 VEHICLES, SPECIFICALLY 2002 AND 2003 FORD EXPLORER AND MERCURY MOUNTAINEER VEHICLES TO REPLACE THE LIFTGATE GLASS STRUT BRACKETS AND/OR HINGES. I'M SURE THESE HINGES WERE ALSO USED ON 2002 FORD ESCAPES. BEFORE BUYING THE ABOVE LISTED FORD ESCAPE, I TEST DROVE SEVERAL OTHER ESCAPES. ON ONE OF THE ESCAPES THAT I TEST DROVE, I OPENED UP THE REAR LIFTGATE GLASS AND NOTICED THAT ONE HINGE WAS BROKEN AND THAT THE GLASS WAS HANGING FROM JUST ONE HINGE. I NOTIFIED THE DEALER OF THIS PROBLEM AND TOLD HIM THAT I WOULD NOT BE BUYING THIS VEHICLE. MY NIECE ALSO OWNS A 2003 FORD ESCAPE AND HER HINGE BECAME RUSTED OUT AND HAD TO BE REPLACED. SEE "NHTSA RECALL" 04V442000 FOR DETAILS. *TR
Nov 11, 2013
STEERING,SUSPENSION,STRUCTURE,WHEELS
1 complaint
MY VEHICLE BEGAN TO MAKE UNKNOWN NOISES WHEN DRIVING, AND STEERING CONTROL BECAME VERY LOOSE. I PROMPTLY TOOK THE CAR TO MY MECHANIC. I WAS TOLD THE SUBFRAME WAS SO BADLY ROTTED THAT THE PASSENGER WHEEL CONTROL ARM HAD SEPARATED FROM THE SUBFRAME AND CAN NOT BE REATTACHED WITHOUT REPLACING THE SUBFRAME. THE VEHICLE IS NOW NO LONGER SAFE TO DRIVE. *TR
Oct 08, 2013
ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY,SERVICE BRAKES
1 complaint
MY ESCAPE WAS PARKED IN DRIVEWAY WHEN WE WENT TO GO TO TOWN AND IT WAS SMOKING THEN ON FIRE THIS WAS IN THE EVENING ABOUT 8 IF WE HADN'T GONE OUT WE WOULD HAVE HAD A HUGE FIRE WITCH COULD HAVE INVOLVED 3 OTHER CARS NOT TO MENTION OUR HOUSE WE LIVE IN RAMONA CA 92065 AND ITS FIRE SEASON WE ARE IN A RURAL AREA..
Aug 30, 2013
SUSPENSION,POWER TRAIN,STRUCTURE,WHEELS
1 complaint
LOWER CONTROL ARM RIPPED OFF UNDER CRADLE & RIPPED PASSENGER SIDE DRIVE SHAFT OFF THE TRANSMISSION - THE WHEEL FELL OFF THE CAR. IT APPEARS UNDER CRADLE RUSTED FROM INSIDE. I SHUDDER AT THE THOUGHT OF THAT HAPPENING WHEN MY WIFE WAS ON THE FREEWAY, INSTEAD OF COMING TO A STOP. THIS VEHICLE WAS ALWAYS KEPT IN THE GARAGE. *TR
May 17, 2013
SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TO START OFF THE IDLE CONTROL VALVE NEEDED TO BE REPLACED BECAUSE WHEN YOU PUSH THE CLUTCH IN IT DIES AND YOU LOOSE ALL POWER , ANOTHER IS THE BUSHING IN THE CONTROL ARM SLIPPED OUT OF THE ARM MOUNT SO I HAD TO REPLACE IT AND ANOTHER THAT JUST HAPPENED IS THE GAS TANK STRAP AND SUPPORT PAN BROKE AND PLASTIC GAS TANK HIT THE GROUND ON ONE END AND THE OTHER IS GRINDING ON THE DRIVE SHAFT. AND THE FORD DEALERSHIP WONT FIX ANYTHING CAUSE IT AIN'T CONSIDERED POWERTRAIN. *TR
Mar 27, 2013
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
I OWN THREE FORD ESCAPES AND ON THIS VEHICLE I'VE HAD THE RIGHT FRONT ABS RING SNAP SAME AS ALL THE OTHERS WITH NO WARRANTY FROM THE DEALER. *TR
Dec 05, 2012
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE VEHICLE, AFTER BEING TURNED OFF, WOULD NOT TURN BACK ON, AND THE GEAR INDICATOR SQUARE THAT SURROUNDS THE ENGAGED GEAR WAS MULTIPLYING, FLASHING AND "DANCING" FROM GEAR TO GEAR. THIS HAPPENED A SECOND TIME EXACTLY ONE WEEK LATER, AND THIS TIME THE INTERIOR LIGHTS WERE FLASHING AND COULD NOT BE STOPPED. AFTER QUITE SOME TIME ONCE THE KEY WAS REMOVED AND THE DOOR WAS CLOSED, THE FLASHING INTERIOR LIGHTS CEASED AND WOULD ONLY CONTINUE AGAIN ONCE THE KEY WAS IN THE IGNITION. THOUGH REMOVING THE KEY CAUSED THE LIGHTS TO STOP FLASHING, EVEN ONCE THE KEY WAS REMOVED, THE INDICATOR SQUARE CONTINUED THE BEHAVIOR. PERIODICALLY DURING OPERATION THE LIGHTS STRENGTHEN IN AND OUT WHEN IDLING. *TR
Nov 19, 2012
POWER TRAIN,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
1 - REAR LATCH IS NOT WORKING PROPERLY. WHEN IT IS COOL OUTSIDE, THE LATCH WILL NOT OPEN THE BACK DOOR. 2 - WINDOW LATCH HAS RUSTED CAUSING THE REAR WINDOW TO DETACH FROM THE HINGE. NOT THAT I AM BIDDER, BUT AT 37K MILES, THE TRANSMISSION BLEW.... I DISCUSSED THIS ISSUE WITH BOTH FORD AND MY DEALERSHIP ([XXX]). BOTH COMPANIES STATED THEY COULD NOT HELP ME AND THAT IT WAS ON ME TO PAY TO CORRECT. I EXPLAINED THAT THIS WAS DUE TO A LACK OF USING PROPER SUPPLIES. THEY COULD NOT HAVE CARED LESS. I AM HOPING YOU CAN HAVE THEM LOOK INTO THIS BECAUSE I WOULD REALLY HATE TO BE INVOLVED IN A CAR ACCIDENT CANNOT USE THE REAR AS AN EXIT.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 08, 2012
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
[XXX] WAS DRIVING HER 2002 FORD ESCAPE WHEN, WHILE ACCELERATING UP A HILL, THE SPEED CONTROL THROTTLE GUIDE ROTATED UP INTO THE APPEARANCE COVER AND BECAME LATCHED IN A RIB. THIS RESULTED IN A WIDE OPEN THROTTLE, AND [XXX] WAS UNABLE TO SLOW OR STOP THE CAR. THE BRAKES THEN OVERHEATED AND FAILED, AND SHE SPED THROUGH TOWN UNTIL SHE SWERVED TO AVOID ANOTHER CAR AND CRASHED. HER CAR ROLLED SEVERAL TIMES, AND [XXX]WAS KILLED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jul 26, 2012
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING AT NORMAL SPEEDS ON ICE-GLAZED WINTER ROADS IN FAIRBANKS, AK, I APPROACHED AN INTERSECTION AND TOOK MY FOOT OFF THE ACCELERATOR TO PREPARE TO SLOW DOWN. INSTEAD OF DROPPING TO IDLE SPEEDS, THE ENGINE ACCELERATED UP TO 3500-4000 RPM. I SHIFTED THE AUTOMATIC TRANSMISSION TO NEUTRAL AND WAS ABLE TO STOP THE CAR WITH THE BRAKES, BUT THE ENGINE CONTINUED TO RACE AT HIGH-THROTTLE UNTIL I SHUT OFF THE ENGINE. WHEN I RESTARTED THE ENGINE IT BEHAVED NORMALLY FOR SEVERAL DAYS; BUT THE PROBLEM CAME BACK INTERMITTENTLY SEVERAL TIMES OVER THE NEXT SEVERAL WEEKS; AND EVERY TIME, SHUTTING OFF THE ENGINE WAS THE ONLY WAY TO STOP IT. FORD'S DATABASE SHOWED MY CAR HAD UNDERGONE A RECALL IN 2005 TO FIX A SIMILAR PROBLEM. IN JANUARY 2012, STANLEY FORD IN KENAI, AK 'SUPPOSEDLY' REPLACED THE THROTTLE CABLE AND THROTTLE BODY ASSEMBLY FOR $572, BUT IT DIDN'T SOLVE THE PROBLEM. THE UNCONTROLLED ACCELERATION OCCURRED SEVERAL MORE TIMES, AS BEFORE, UNTIL A SECOND REPAIR IN FEBRUARY 2012 BY SEEKINS FORD IN FAIRBANKS, WHICH REPLACED A PCV AND TUBING, AND DID A COMPLETE TUNE-UP FOR $992. SINCE THEN, THERE HAVE BEEN NO MORE ISSUES WITH THE ACCELERATOR. *TR
Jul 19, 2012
POWER TRAIN,AIR BAGS
1 complaint
IN MARCH 2004 WHILE DRIVING AT A LOW RATE OF SPEED, I CLIPPED THE CORNER OF A PARKED VEHICLE WHICH CAUSED MY FORD ESCAPE TO OVERTURN. NO AIRBAGS DEPLOYED. IN SEPTEMBER 2009 WHILE ENTERING A FREEWAY DURING A HEAVY RAINSTORM, DRIVING AT A LOW RATE OF SPEED, THE ESCAPE HYDRO PLANED, SLAMMED INTO THE CEMENT BARRIER RENDERING THE VEHICLE USELESS. DESPITE THE VEHICLE HAVING SPUN MULTIPLE TIMES AND BEING SLAMMED INTO THE BARRIER AT SUCH AN IMPACT THE TRANSMISSION DROPPED SEVERAL INCHES, NO AIRBAGS DEPLOYED. THIS VEHICLE WAS PURCHASED NEW FROM BUTTERFIELD FORD IN SALT LAKE, AT A COST OF $22, 200. IN THE 5+ YEARS OF OWNING THIS VEHICLE, I SPENT MORE THAN $10,000 IN REPAIRS - FOR A BRAND NEW VEHICLE. DESPITE MY PLEAS TO THE DEALER SHIP, I WAS NEVER PROVIDED ANY REMEDY. DESPITE A DPF SENSOR GOING OUT 3 TIMES AND ONLY BEING COVERED ONCE BY WARRANTY, CALIPERS GOING OUT AND THEN BRAKES SHORTLY AFTER THE VEHICLES WARRANTY EXPIRES WHICH FORD WILL NOT COVER DESPITE THE CALIPERS HAVING JUST BEEN REPLACED. THE EXHAUST MANIFOLD, THE LATCH TO THE TAIL GATE DID NOT WORK. THIS VEHICLE WAS A LEMON AND FORD NEVER EVEN TRIED TO PROVIDE A REMEDY. MY PRIMARY CONCERN, THE AIR BAGS DID NOT DEPLOY DESPITE THE VEHICLE TURNING OVER DURING THE FIRST ACCIDENT NOR WHEN I HIT A CEMENT BARRIER WITH SUCH FORCE THE TRANSMISSION DROPPED SEVERAL INCHES. *TR
Oct 17, 2011
FUEL SYSTEM, OTHER,STRUCTURE
1 complaint
METAL STRAPS HOLDING UP THE GAS TANK RUSTED AND BROKE ON JULY 28, 2011 WHILE FILLING THE GAS TANK. HAD TO HAVE IT TOWED TO DEALERSHIP WHERE THEY REPLACED THE TWO METAL STRAPS ON AUGUST 1, 2011. ON AUGUST 2, 2011 A RECALL WAS ISSUED FOR THE SAME PROBLEM ON SIMILAR FORD VEHICLES THAT WERE MANUFACTURED DURING THE SAME YEAR. DEALERSHIP CONFIRMED IT WAS THE SAME PROBLEM THAT WAS CITED IN THE RECALL AND STATED THAT I WAS VERY LUCKY THAT I WAS NOT DRIVING THE VEHICLE AT THE TIME THIS OCCURRED. *TR
Aug 12, 2011
ELECTRICAL SYSTEM,SERVICE BRAKES, ELECTRIC
1 complaint
ABS WARNING INDICATOR ILLUMINATED, 25A FUSE BLOWN- UPON REPLACEMENT SMOKE AND SPARKS FROM ABS MODULE CONNECTOR, INSPECTION REVEALS MELTED CONNECTOR COVER AND WIRING HARNESS, CORRODED WIRE TERMINALS AND ALSO A WIRE ARCING AT A BREAK INSIDE THE CONNECTOR COVER. THE 60A FUSE WAS REMOVED TO ISOLATE THE ABS SYSTEM FAULT FOR A LIMP HOME. ED MULLINAX FORD SERVICE DEPARTMENT ACKNOWLEDGES ABS MODULE RECALL; HOWEVER, DEALERSHIP DENIES APPLICABLE TO THIS VEHICLE. *TR
Aug 04, 2011
TIRES,WHEELS
1 complaint
ONE ALLOY WHEEL RIM ORIGINAL TO MY 2002 FORD ESCAPE HAVE PIN-SIZE HOLES WHICH CAUSES AIR TO CONSTANTLY ESCAPE LEADING TO POTENTIAL SAFETY ISSUE. INCIDENT DATE IS WHEN DIAGNOSTICS FROM SERVICE TECHNICIAN WAS REPORTED TO ME. *TR
Jul 14, 2011
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
I DROVE MY VEHICLE HOME FROM WORK (LESS THAN 5 MILES). WHEN I PULLED INTO MY DRIVEWAY AND PARKED MY VEHICLE, SMOKE BEGAN TO POUR OUT FROM THE ENGINE COMPARTMENT. WHEN I OPENED THE HOOD THERE WERE FLAMES DIRECTLY IN FRONT OF THE DRIVER SIDE NEAR THE FIRE WALL. THESE FLAMES WERE ORIGINATING FROM THE ABS MODULE LOCATION.
Jun 10, 2011
FUEL SYSTEM, OTHER
1 complaint
GAS TANK SHIELD AND STRAPS ARE RUSTED SO BADLY THAT THERE IS A 5" X 6" HOLE IN THE GAS TANK SHIELD. THE STRAPS HOLDING THE SHIELD ARE ALSO BADLY RUSTED. *TR
May 18, 2011
AIR BAGS,SEAT BELTS,VEHICLE SPEED CONTROL
1 complaint
MY 2002 FORD ESCAPE WAS BOUGHT NEW IN MARCH OF 2002. THE PROBLEM WITH IT ACCELERATING AT LOW SPEEDS STARTED ABOUT 6-7 MONTHS LATER. RETURNED TO THE DEALERSHIP MANY TIMES TO HAVE IT CHECKED BUT WAS TOLD EVERY TIME THERE WAS NOTHING WRONG. I'VE HAD ONE ACCIDENT AS A RESULT OF THIS PROBLEM. I STILL OWN THE SAME ESCAPE AND STILL HAVE THE PROBLEM WITH IT . I WAS TOLD THAT THERE WERE NO COMPLAINTS OF THIS NATURE WITH THESE MODELS BUT HAVE SINCE LEARNED THAT THERE HAVE BEEN MANY. I ALSO AS HAVE MANY PEOPLE HAD THE PROBLEM WITH THE AIR-BAG LIGHT ON .AGAIN MANY TRIPS TO THE DEALER AND WAS TOLD NOTHING WAS WRONG ABOUT $300 LATER FOR LABOR COSTS. FINALLY ON ONE MORE ATTEMPT TO FIND OUT WHAT WAS WRONG I RETURNED TO THE DEALER AGAIN AND WAS TOLD THAT A SENSOR IN THE SEAT-BELT WAS THE PROBLEM AND IT WOULD COST APPROXIMATELY $300-$400 TO REPAIR IT AND THAT THE AIR BAGS MAY OR MAY NOT BE WORKING BECAUSE OF THIS SENSOR. I HAVE PERSONALLY LOST ALL FAITH IN FORD CANADA AND THEIR PRODUCTS AND SOME OF THE EMPLOYEES AT THE DEALERSHIPS I'VE DEALT WITH. I AM IN THE PROCESS I BUYING A NEW CAR BUT IT'S NOT A FORD. NEVER AGAIN WILL I BUY A FORD
Jan 09, 2011
FUEL SYSTEM, GASOLINE,AIR BAGS
1 complaint
MY WIFE'S 02 FORD ESCAPE (WITH LESS THAN 50K MILES) JUST HAD ONE OF THE GAS TANK STRAPS BREAK DUE TO CORROSION. MAJOR FIRE/SAFETY HAZARD IF THE GAS TANK HITS THE GROUND. VERY SIMILAR ISSUE KNOWN WITH F150. THE DEALER IS CHARGING US $1K TO FIX!!! THIS SAME CAR IS ALSO IN THE SHOP EVERY OTHER MONTH FOR A FAULTY AIRBAG SWITCH/RELAY THAT WE'VE SPENT HUNDREDS OF DOLLARS TO FIX. THE FORD MOTOR COMPANY MAKES ME SICK! WHY IS IT SO HARD FOR THESE GUYS TO DO THE RIGHT THING? IT BLOWS MY MIND. *TR
Sep 23, 2010
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
2002 FORD ESCAPE WAS RECALLED FOR SEVERAL REASONS. SOMETHING WITH THE POWER TRAIN, THE CRUISE CONTROL, THE ABS SYSTEM..... FINALLY IT CAUGHT ON FIRE. THE ENGINE WAS MELTED. FIRE AND POLICE DEPARTMENT GOT THERE. CONTACTED FORD AND THEY JUST SAID WE WILL RECORD YOUR CALL ON YOUR PROFILE. DON'T UNDERSTAND HOW LIVES AND PROPERTY HAVE BEEN LOST AND FORD DOESN'T DO ANYTHING ABOUT IT. *TR
May 01, 2010
ENGINE AND ENGINE COOLING,TIRES
1 complaint
HI; I JUST WANT TO REPORT MY INCIDENT WITH MY SUV FORD ESCAPE, MODEL 2002 , THE TRUCK WAS ON FIRE FORM THE FRONT SIDE OF IT. *TR
Jun 18, 2009
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
I RECENTLY HAD $2,900 WORTH OF REPAIRS DONE TO MY 2002 FORD ESCAPE XLT IN JULY. MY VEHICLE WAS BUCKING AND ALMOST STALLED WHEN I PULLED INTO THE NEAREST SERVICE CENTER. THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS CLOGGED CAT CONVERTERS. THE CAR HAS THREE SETS OF THEM. THIS IS THE EFFECT OF THE CAUSE WHICH HE BELIEVED WAS FAULTY OXYGEN SENSORS AS WELL AS BAD SPARK PLUGS. AT THE END OF SEPT THE CAR WAS NOT RUNNING WELL AND I WENT TO ANOTHER MECHANIC WHO SAID THE EGR VALVE WAS BLOWN AND THEIR WAS BROKEN BOLTS WHERE THE MECHANIC WAS REPLACING THE EXHAUST SYSTEM. I WAS FURIOUS AND PROCEEDED TO RETURN TO THE MERRICK BELLMORE SERVICE CENTER. HE TOLD ME IF THE PROBLEM WAS ON HIS END THAT HE WILL TAKE CARE OF IT AND THEN DIAGNOSED THAT THE CATS WHERE CLOGGED AGAIN. HE DIDN'T PROPERLY DIAGNOSE THE CAUSE OF THE CATS GETTING CLOGGED THE FIRST TIME. THE MECHANIC HAS SINCE REPLACED THREE SETS OF CAT CONVERTERS AND HE HAS A BILL FOR $1600 AND HAS HAD MY CAR AT HIS SHOP FOR TWO MONTHS NOW. THE SHOP IS "TRYING" TO GET FORD TO PAY FOR THE EXHAUST PARTS. AFTER NUMEROUS ATTEMPTS TO SPEAK WITH THE OWNERS OF THIS SERVICE STATION TO NO AVAIL (THE CLERKS TELL ME 5 DIFFERENT SET OF NAMES AS TO WHO IS THE OWNER) ALL I WANT IS MY CAR BACK AND LET THIS SERVICE STATION "EAT" THIS CURRENT BILL DUE TO THE FACT THAT ON THE BILL THAT I PAID IN JULY THE WARRANTY ON PARTS IS ONE YEAR OR $12,000 MILES. I AM FRUSTRATED, ANGRY AND DON'T KNOW WHERE TO TURN. *TR
Nov 17, 2008
ELECTRICAL SYSTEM,VISIBILITY,LATCHES/LOCKS/LINKAGES,EQUIPMENT
1 complaint
I HAVE SEVERAL ISSUES, BOTH BACK DOOR WINDOWS HAVE FALLEN OFF TRACK AND WON'T STAY UP. THIS HAPPENED IN SEPTEMBER OF 07 AND A FEW MONTHS LATER THE SECOND REAR WINDOW DID THE SAME. I HAVE TO USE CLEAR PACKAGING TAPE TO HOLD THEM UP. THE KEY TO THE IGNITION WILL NOT TURN UNLESS I USE SOMETHING WITH A HARD END AND TAP IT SEVERAL TIMES. WHEN THE IGNITION PROBLEM FIRST HAPPENED IN SEPTEMBER OF 2006 I CALLED FORD ROAD SIDE SERVICE AND THEY RECOMMENDED TAPPING THE KEY SEVERAL TIMES AND SAID THEY HAD A GROWING COMPLAINT OF THIS. MY TRUNK LOCK LATCH OFTEN GETS STUCK TOO. JAN OF 2003 THE RADIO SHORTS IN AND OUT, I NEVER KNOW IF IT'S GOING TO STAY ON. LASTLY THE PASSENGER REAR DOOR LOOK DOESN'T LATCH, I THINK THIS HAPPENED IN LATE 2003 OR EARLY 2004. *TR
Jul 23, 2008
VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
THE VEHICLE IN QUESTION A 2002 FORD ESCAPE XL, THREW A ROD AT ABOUT 47,000 MILES DUE TO A PROBLEM THAT BECAME A RECALL CONCERN ( FORD RECALL ID# 42319 DECEMBER 7, 2004), I WAS SENT A RECALL NOTICE 2 MONTHS AFTER THE REPLACEMENT BY A USED ( 43,000 MILES), ENGINE WHICH MY EXTENDED WARRANTY COMPANY CHOSE OVER A REMANUFACTURED ENGINE THAT I WANTED. IT ALSO THREW A ROD AFTER THE ACCELERATOR STUCK, ( THE RECALL ITEM) 40,000 MILES LATER. BECAUSE THE WARRANTY HAD EXPIRED, NO REPAIRS WERE COVERED AND I ENDED UP PAYING REPAIRS, RENTAL COST AND LOSING WAGES BECAUSE I COULDN'T GET TO MY NEXT ASSIGNMENT. *TR
Apr 16, 2008
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WENT DOWN TO THE FLOOR AND WOULD NOT RELEASE. THE CONTACT WAS ABLE TO PLACE THE VEHICLE INTO SECOND GEAR. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE CRUISE CONTROL CABLE FAILED AND JAMMED THE THROTTLE COVER. THE TRANSMISSION BECAME DAMAGED WHEN THE CONTACT SHIFTED INTO REVERSE GEAR. THE MANUFACTURER MAY NOT BE ABLE TO ASSIST. ON NOVEMBER 25, 2007, THE VEHICLE WAS TAKEN TO THE DEALER DUE TO REVERSE. THE DEALER CLEANED THE THROTTLE BODY, FLUSHED THE INJECTORS, AND CLEANED THE UPPER INTAKE GASKET AND SPARK PLUGS. THE FUEL FILTERS, COIL BOOTS, AND IGNITIONS WIRES WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 62,000. THE CONSUMER STATED THE BATTERY LIGHT COMES ON WHILE DRIVING, REPLACE FUEL FILTER, AND A/C IS NOT BLOWING COLD. UPDATED 03/31/08 *TR
Feb 20, 2008
INTERIOR LIGHTING
1 complaint
THE DOME LIGHT ON THE 2002 FORD ESCAPE 3.0L CAUSED BURNING ON THE SUNROOF SLIDING COVER WHEN THE COVER WAS OPENED. THIS HAS THE POTENTIAL TO STARTING A FIRE, ALTHOUGH NOW THEREWAS ONLY A SLOW BURN. *AK
Jun 20, 2007
SUSPENSION,SERVICE BRAKES, AIR,AIR BAGS
1 complaint
IN APRIL 2007, I TOOK MY 2002 FORD ESCAPE BECAUSE OF CONSTANT CLICKING NOISE THAT I HEARD COMING FROM THE LEFT FRONT SIDE OF THE CAR FOR ABOUT 3 MONTHS. I WAS TOLD THAT IT WAS MY SWAY BAR END LINK, BUT THE RIGHT SIDE. THE LEFT END LINK HAD BEEN REPLACED IN APRIL 2006, SO I HAD TO PAY FOR THE RIGHT END LINK TO BE REPLACED. THE CLICKING NOISE PERSISTS. NOW, THE DEALER IS SAYING THAT IT IS THE RIGHT LOWER CONTROL ARM THAT IS MAKING THE NOISE AND I MUST HAVE DONE SOMETHING TO IT, EVEN THOUGH IT IS THE SAME NOISE AND STARTED ONLY 2 DAYS AFTER BEING SERVICED. ALSO, THE CAR HAS STALLED TWICE. THE FRONT BRAKE ROTORS HAVE BEEN REPLACED TWICE AND NEEDS A THIRD REPLACEMENT. THE TRANSMISSION HAS BEEN REPLACED. THE AIR BAG LIGHT COMES ON INTERMITTENTLY AND REMAINS ON FOR MONTHS AT A TIME; STARTED IN 2004. THE WINDOWS AND DOOR LOCKS HAVE BEEN SERVICED FOR INTERMITTENTLY NOT WORKING THREE TIMES BEFORE THE PROBLEM WAS RESOLVED.
May 24, 2007
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
1 complaint
I TOOK MY 2002 FORD ESCAPE TO A FORD DEALER TO SEE IF THE RECENT RECALL OF THE ABS MODULE CONNECTOR AFFECTED MY CAR ONLY TO FIND OUT THAT I HAD AN OIL LEAK FROM THE MASTER CYLINDER WHICH WAS DROPPING ONTO THE ABS MODULE. MAYBE THIS IS WHY THE CARS ARE CATCHING FIRE TO BEGIN WITH. IF I HADN'T TAKEN MY CAR IN TO BE CHECKED THE OIL PROBABLY WOULD HAVE CAUSED A FIRE. I HAD TO REPLACE THE MASTER CYLINDER AND MY CAR ONLY HAS 70K MILES ON IT. I HAVE NEVER REPLACED ONE ON ANY CAR I HAVE EVER OWNED AND I HAVE DRIVEN THEM OVER 150KMILES. IT COST ME 278 DOLLARS..THIS CAR ALSO HAD TO HAVE THE ROTORS REPLACED WHEN I REPLACED THE BRAKES AT 42K. THE FUEL PUMP WAS REPLACED AT 34614 MILES,THE COOLANT RECOVERY TANK WAS REPLACED AT THE SAME TIME AS THE LIGHT WAS ON. AT 51K MILES CK ENGINE LIGHT CAME ON. #4 COIL HAD TO BE REPLACED AT A COST OF 282.17. AT 70K THE ENGINE LIGHT CAME ON. THE GAS CAP FAILED AND HAD TO BE REPLACED . THIS COAST 97 DOLLARS BECAUSE IT HAD TO GO ON A DIAGNOSTIC MACHINE TO FIND THE PROBLEM. I WAS GOING TO BUY A FORD ESCAPE HYBRID BUT NOW I WILL NEVER BUY ANOTHER FORD. *TR
Apr 19, 2007
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
DT*: THE CONTACT STATED WHILE PARKED IN THE DRIVEWAY FOR ONE DAY, THE VEHICLE CAUGHT ON FIRE. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS DRIVEN TO THE DEALER WHO REPLACED THE ABS MODULE AND A WIRING HARNESS. UPDATED 01/17/07. *JB THE CONSUMER STATED THE ABS LIGHT ILLUMINATED AND STAYED ON UNTIL THE ABS MODULE WAS REPLACED. THE RIGHT FRONT WHEEL BEARING WAS REPLACED.
Nov 03, 2006
ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED. IT WAS MANEUVERED OFF THE ROAD AND RESTARTED HOWEVER, THE VEHICLE WOULD NOT ACCELERATE PAST 20 MPH AND STALLED AGAIN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THE PCM, SIX IGNITION COILS AND SIX SPARK PLUGS NEEDED TO BE REPLACED.
Oct 19, 2006
SUSPENSION,TIRES
1 complaint
I PURCHASED A 2002 FORD TAURUS SES ON JULY 31,2005. HOWEVER I HAVE BEEN EXPERIENCING A LOUD SOUND WHEN DRIVING LIKE THE WHEEL IS WOBBLING, AND THIS CAUSES THE CAR TO DRIFT SUDDENLY ALMOST CAUSING A ACCIDENT. I'VE BEEN ALSO EXPERIENCING A BURNING SMELL COMING FROM THE VENTS IN THE VEHICLES WHEN THE HEAT WAS NOT IN USE. *JB
Aug 24, 2006
SERVICE BRAKES, HYDRAULIC,SEAT BELTS
1 complaint
DT: THE CONTACT DROVE THROUGH A PATCH OF SNOW IN THE ROAD AND THE VEHICLE'S REAR END SPUN AROUND AND HIT ANOTHER VEHICLE. THE CONTACT BELIEVED THAT THE ABS SENSOR, THAT WAS REPLACED BY THE DEALERSHIP ,CAUSED THIS ACCIDENT. THE CONTACT SUSTAINED INJURIES DO TO THE SEAT BEAT BUCKLE BREAKING DURING THE ACCIDENT. *AK
Dec 01, 2005
SERVICE BRAKES, HYDRAULIC,EQUIPMENT
1 complaint
I HAVE A 2002 FORD ESCAPE, MANUAL TRANSMISSION WITH 66,000 MILES ON IT. COMING HOME FROM A WEEKEND TRIP THE CLUTCH STUCK AND WOULD HAVE TO BE PULLED UP WITH YOUR FOOT WHEN HAVING TO SLOW DOWN IN TRAFFIC. WE WERE ABLE TO PULL OFF THE ROAD AND CALL FOR ASSISTANCE AND TOWING TO A GARAGE WHERE WE WERE TOLD THAT THE MASTER CYLINDER HAD WENT OUT.THE MECHANIC SAID THAT THIS WAS VERY UNUSUAL FOR IT TO HAPPEN TO A CAR THIS NEW. HAVE THERE BEEN ANY OTHER COMPLAINTS SIMILAR IN NATURE TO THIS?
Jul 11, 2005
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
ON SEVERAL OCCASIONS, MY 2002 FORD ESCAPE HAS STALLED OUT IN THE MIDDLE OF INTERSECTIONS, ON THE FREEWAY, AND AT MANY INOPPORTUNE TIMES!!!!! I HAVE BEEN QUITE SCARED TO DRIVE MY SUV ANY MORE. IT STARTS TO CHUG LIKE IT IS NOT GETTING ANY FUEL, THE CHECK ENGINE LIGHT WILL COME ON, AND THE SUV WILL IMMEDIATELY DIE. I LOSE MY POWER STEERING, MY BRAKES, MY EVERYTHING! AND ALMOST GET HIT. I HAVE TAKEN MY ESCAPE IN FOR SERVICE SEVERAL TIMES, BUT THEY CLAIM THAT IT IS JUST A GLITCH IN THE COMPUTER, AND RESET IT. THEN THEY TOLD ME THAT THEY COULD NEVER GET IT DO WHAT I WAS SAYING, SO I HAD TO COME IN RIGHT WHEN IT WAS DOING IT, OR THEY WOULDN'T BE ABLE TO HELP. IN THE MEAN TIME, I HAVE STALLED OUT SEVERAL MORE TIMES, GONE IN, AND NO ONE CAN FIGURE OUT WHAT IS WRONG. I HAVE HEARD FROM SEVERAL PEOPLE THAT THIS IS HAPPENING WITH MANY FORD ESCAPES, AND I AM SCARED THAT THE SITUATION WILL ESCALATE TO ME BEING IN AN ACCIDENT, OR MY SUV STARTING ON FIRE WHEN IT GETS SO WARM.
Jun 20, 2005
SEATS
1 complaint
SINCE TAKING POSESSION OF A NEW 2002 FORD ESCAPE XLS IN SEPTEMBER 2001, I HAVE NOTICED THAT THE CUSHIONING ON THE LEFT SIDE OF THE DRIVERS SEAT WAS NOT AS DENSE AS THE CUSHIONING ON THE OPPOSITE SIDE. THE LEFT PORTION OF THIS SEAT HAS REMAINED COMPRESSED THROUGH NORMAL DAILY USE, AND WILL NOT SPRING BACK TO MATCH THE OPPOSITE SIDE. THIS HAS CREATED A SOMEWHAT UNLEVEL SEATING POSITION WITH RESPECT TO A DRIVER "LEANING" INTO THE DRIVER'S SIDE DOOR. I HAVE JUST NOTICED THAT BECAUSE OF THIS COMPRESSION, CRACKS AND TEARS HAVE FORMED IN THE VINYL UPHOLSTERY TRIM WHERE THE CREASES ARE MOST APPARENT, AND LOOK ONLY TO GET WORSE THROUGH REPEATED USE. I HAVE BEEN INFORMED THAT SINCE MY VEHICLE IS OUT OF WARRANTY, I WOULD BE RESPONSIBLE FOR REPAIRS TO THIS SEAT.
May 09, 2005
STEERING,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
3 YEARS OLD, 60,000 MILES - TRANSMISSION HAS COMPLETELY BLOWN. ITS IN THE SHOP CURRENTLY. THE OIL PAN IS LEAKING. THE RACK AND PINION STEERING IS LEAKING FLUID. *JB
Dec 08, 2004
STEERING,ELECTRONIC STABILITY CONTROL
1 complaint
FRONT END TROUBLES WITH FORD ESCAPE 02 XLT. CONSTANT NOISES COMING FROM THE FRONT. DEALER CHANGED STABILITY BAR, ENGINE MOUNTS AND NOW NEED TO CHANGE TIE RODS AND FIX STEERING WHEEL NOISE BUT THERE IS NO FIX AS OF YET PER THE DEALERSHIP. CAR IS ONLY DRIVEN ON SUBURBAN ROADS AND NEVER BEEN OFF ROAD.*AK
Dec 03, 2004
STEERING,AIR BAGS
1 complaint
STEERING COLUMN. HIS VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DEPLOYED AND THE STEERING COLUMN COMPLETELY DETACHED FROM THE DASH. I AM UNAWARE IF THIS CAUSED FURTHER INJURY TO THE OPERATOR. I AM A LICENSED AUTO DAMAGE APPRAISER AND THOUGHT THIS TO BE VERY UNUSUAL AND POTENTIALLY UNSAFE.*AK
Sep 21, 2004
POWER TRAIN,SEATS
1 complaint
DRIVERS SEAT MOVES FOWARD APPROX 1/2" ON ACCELERATION AND STOPPING. VEHICLE HAS NOISE POSSIBLE BEARING, TRANSMISSION, OR DRIVESHAFT LIKE A LOPE AS IF SOMETHING WAS OUT OF ROUND OR HAS A HIGH SPOT. IT IS NOT THE TIRES.*AK
Sep 12, 2004
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
VEHICLE SUDDENLY SURGED FORWARD. VEHICLE IS CURRENTLY AT THE POLICE GARAGE WAITING TO BE INVESTIGATED. *AK THE CONSUMER WAS PULLING INTO HIS DRIVEWAY, PUT THE VEHICLE IN PARK AND PULLED UP THE EMERGENCY BRAKE. THE CONSUMER EXITED THE VEHICLE TO RETRIEVE HER MAIL AND GOT BACK INTO THE VEHICLE. THE CONSUMER PUT THE EMERGENCY BRAKE DOWN AND PROCEED TO SHIFT THE VEHICLE INTO DRIVE. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE THE VEHICLE ACCELERATED SUDDENLY AND COULD NOT BE STOPPED, NOT EVEN BY APPLYING THE BRAKE. THE VEHICLE WENT THROUGH A GARAGE WALL, THROUGH A UTILITY ROOM AND CAME OUT THE BACK OF THE HOUSE AND HIT A SMALL TREE. THE AIR BAG DID NOT DEPLOY. THE CAR WAS TOTALED. *NM
Sep 08, 2004
STEERING,POWER TRAIN,EXTERIOR LIGHTING
1 complaint
HAD BEEN HAVING A PROBLEM WITH A LOUD SQUEAKING NOISE COMING FROM THE STEERING COLUMN WHEN TURNING; CHECKED THE NHTSA SERVICE BULLETINS AND FOUND A BULLETIN FROM JUNE 1, 2003 NOTING THIS SAME PROBLEM; CHECK ENGINE LIGHT WAS ALSO ON AGAIN; I MADE AN APPT AT DEALER TO CHECK OUT THESE ISSUES (4/7/04). TOOK VEHICLE IN ON 4/9/04. DEALER FOUND THE FOLLOWING PROBLEMS: NOISE WAS COMING FROM THE UPPER STEERING COLUMN BECAUSE THE WIRING FOR THE HORN WAS PULLED OUT AND RUBBING ON THE CONTACT PLATE; ADDITIONAL NOISE FOUND AT LOWER END OF STEERING COLUMN DEALER DEACTIVATED THE AIRBAG SYSTEM TO REMOVE AND REPLACE THE STEERING WHEEL AND CONTACT; ALSO FOUND THAT THEY HAD TO REPLACE THE STEERING COLUMN BOOT, WHICH HAD TO BE ORDERED AT THE SAME TIME, A RECALL WAS ISSUED FOR THIS VEHICLE REGARDING THE POWER TRAIN CONTROL MODULE; DEALER PERFORMED THE RECALL VEHICLE WAS IN THE SHOP FROM 4/9 - 4/14 AND DEALER HAD TO PAY FOR A RENTAL CAR STEERING COLUMN BOOT WAS ORDERED AND I HAD TO TAKE THE VEHICLE BACK INTO THE DEALER ON 4/23/04 TO HAVE THEM INSTALL IT. AFTER LEAVING THE DEALER ON THE 23RD, I REALIZED THAT MY HORN, CRUISE CONTROL AND LEFT BRAKE LIGHT WERE ALL INOPERABLE, SO I TOOK THE VEHICLE BACK INTO THE DEALER ON 4/26/04. DEALER FOUND THAT THE CLOCK SPRING WAS NOT MAKING CONTACT, SO THEY HAD TO DEACTIVATE THE AIRBAG AGAIN TO REMOVE THE STEERING WHEEL AND REPLACE THE CLOCK SPRING; FOR THE REAR BRAKE LIGHT, THE DEALER HAD TO REPLACE THE BULB ELEMENT VEHICLE WAS IN THE DEALER FOR TWO DAYS AND THEY HAD TO PAY FOR A RENTAL CAR FOR ME AGAIN, *AK
Aug 04, 2004
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VISIBILITY,LATCHES/LOCKS/LINKAGES,SEATS
1 complaint
(1) CE LIGHT ON AGAIN (2) VEHICLE NOT IDLING NORMALLY (3) VEHICLE NOT ADVANCING FROM STOP (4) SMELL BURNING OIL FROM ENGINE WHEN SHUT OFF, NO VISIBLE OIL LEAK FOUND ON DRIVEWAY (5) RATTLING FROM LF OF THE VEHICLE; SPEED OF RATTLING DIRECTLY RELATED TO SPEED OF VEHICLE; STARTS AROUND 25 MPH. (6) DRIVER'S SEAT LURCHES FORWARD ON SEAT TRACK WHEN BRAKING; ONLY OCCURS WITH LIGHTER WEIGHT DRIVERS. TOOK VEHICLE TO DEALER FOR THE 30K MILE CHECK & TO HAVE THEM ADDRESS THE ISSUES. DEALER DID THE FOLLOWING - ISSUES 1-4: ENGINE COVERED IN OIL UPON INSPECTION (SECOND OIL LEAK); LEAK COMING FROM THE FRONT COVER & OIL PAN; DEALER REPLACED THE FRONT COVER GASKET, OIL PAN GASKET, VALVE COVER GASKETS, UPPER INTAKE GASKETS, & OIL FILTER; DEALER REPLACED THE CATALYTIC CONVERTER MONITOR SENSOR AGAIN (THIRD TIME). ISSUE 5: DEALER DID NOT HEAR NOISE COMING FROM LF OF VEHICLE; HEARD A NOISE FROM REAR OF VEHICLE; REAR LIFT DOOR LATCH LOOSE; ADJUSTED/OILED IT. ISSUE 6: DEALER COMPARED PROBLEM WITH OTHER ESCAPES; FOUND TO BE A NORMAL CONDITION OF POWER DRIVER'S SEAT TO HAVE SOME PLAY IN IT (THIS IS VERY UNSAFE; SEAT LURCHES FORWARD 1-2IN WHEN BRAKING; I'M A SHORT FEMALE WHO STRUGGLES TO SIT A MIN OF 10IN FROM THE SW FOR THE AB; MOVING ME FORWARD ANOTHER 1-2IN IN A CRASH IS NOT SAFE). DEALER FOUND FRONT BRAKE PADS/ROTORS BELOW SPECS; STATED THAT THIS IS NORMAL FOR 30K MILES; SEEMS TOO SOON. SEVERAL COMPLAINTS FILED TO NHTSA REGARDING EXCESSIVE BRAKE/ROTOR WEAR. VEHICLE WAS IN THE SHOP 7/16-7/23. DEALER PAID FOR A RENTAL CAR (THIRD TIME). PICKED UP VEHICLE & DROVE IT OFF LOT; HEARD RATTLING FROM THE LF OF VEHICLE. TOOK IT BACK & A MECHANIC WENT ON TEST DRIVE WITH ME, HEARD NOISE. TOOK IT BACK & INSPECTED VEHICLE TOGETHER. I NOTICED THE WEATHER STRIPPING ON THE LEFT SIDE OF THE WINDSHIELD WAS CRACKED & DETACHING FROM VEHICLE. HAD BEEN SLAPPING OUTSIDE OF APILLAR WHEN DRIVING, MAKING NOISE. DEALER STATED THEY WOULD ORDER NEW PART & I'D HAVE TO BRING VEHICLE BACK AGAIN TO HAVE IT INSTALLED. *AK
Aug 04, 2004
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
TOOK VEHICLE TO DEALER FOR REPAIR OF THE SUN ROOF. COMPLAINT WAS ALREADY ON FILE. ALSO, DEALER REPLACED THE BATTERY. *AK
Aug 03, 2004
AIR BAGS,ELECTRICAL SYSTEM
1 complaint
WHILE DRIVING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER PRESSED DOWN THE HORN AND IT FAILED. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THIS VEHICLE WAS NOT ON RECALL. *AK
Jun 07, 2004
STEERING,SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
THE BRAKE LIGHT CAME ON WHILE DRIVING. THIS OCCURRED BECAUSE THE BRAKE MASTER CYLINDER HAD A SLOW LEAK THAT PROGRESSED. THE DEALERSHIP INDICATED THE LEAK MAY BE DUE TO A BAD CYLINDER CAP. THE CAP WAS REPLACED. ALSO AT 100 MILES THE STEERING WHEEL BECAME LOOSE AND FELT LIKE IT WAS GOING TO SEPARATE FROM IT'S LINKAGE. A SCREW IN THE STEERING WHEEL HAD BECAME LOOSE AND NEEDED TO BE TIGHTENED. THE DEALERSHIP TIGHTENED THE SCREW AND PUT A PUNCH MARK INTO THE SIDE OF THE SCREW TO MAKE IT STAY IN PLACE BUT THE PROBLEM RECURRED. *NM THE MASTER PARTS WERE NOT WORKING THE STEERING WHEEL WAS LOOSE AFTER 50 MILES. THE MASTER CYLINDER HAD A SLOW LEAK, WHICH WORSENED OVER TIME AND TIGHTENING DID NOT FIX. THE CONSUMER FOUND THE BACK LIGHT BEHIND THE GEAR SELECTOR AND ODOMETER WENT OUT, THE AIRBAG LIGHT HAD COME ON, THE CHECK ENGINE LIGHT HAD COME ON, THE RADIO DID NOT START, THE VEHICLE STALLED, AND THE SEAT BELTS WERE INOPERATIVE. *SC *JB
Apr 29, 2004
STEERING,ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES
1 complaint
CONSUMER TOOK VEHICLE TO DEALER' 4-5 TIMES FOR THE SAME PROBLEM. WHEN SHE TURNED ON HEAT OR AIR CONDITIONER THERE WAS A MILDEW SMELL. EACH TIME THAT CONSUMER TOOK VEHICLE DEALER SHE WAS TOLD TO COME BACK IF THE LIGHT CAME ON. DEALER COULD NOT REPRODUCE THE FOUL SMELL. ALSO, WHILE DRIVING A WIND CAME INTO VEHICLE EVEN THOUGH THE DOORS WERE CLOSED. IN ADDITION, CONSUMER COMPLAINED ABOUT THE STEERING WHEEL MAKING NOISE. DEALER WILL NOT LOOK AT VEHICLE AGAIN. HOWEVER, CONSUME COMPLAINED VEHICLE WAS FALLING APART, AND THE DEALERS WILL NOT HELP.*AK
Apr 28, 2004
STEERING,ENGINE AND ENGINE COOLING,AIR BAGS
1 complaint
WHILE DRIVING AIR BAG LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE ILLUMINATION OF AIR BAG LIGHT HAPPENED IN AN INTERMITTENT BASIS. CONSUMER WAS ALSO INVOLVED IN AN ACCIDENT WHERE HIS AIR BAGS FAILED TO DEPLOY. IN ADDITION, CONSUMER EXPERIENCED NOISE IN STEERING WHEEL AND RATTLING NOISE IN EXHAUST. *LA
Apr 08, 2004
VISIBILITY,STRUCTURE
1 complaint
THE WINDSHIELD LEAKED WATER WHEN IT RAINED. THE DEALER STATED THAT THE WINDSHIELD WAS SEPARATING FROM THE MOLDING, AND IT'S NOT A SAFETY DEFECT IT WAS NORMAL. *AK WHILE DRIVING WATER WOULD GET INSIDE THE VEHICLE. *SC *JB
Jan 27, 2004
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
WHILE DRIVING AT ANY SPEED, THE ENGINE WAS RUMBLING. THE DEALER COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK THERE WAS UNCONTROLLABLE JUMPING AND OR KICKING. THE DEALER REPLACED ONE DEFECTIVE PART AND WAS TOLD THAT THE RUMBLING NOISE WOULD NEED TO BE INVESTIGATED BY FORD ENGINEERS. FORD DID NOT KNOW WHAT WAS CAUSING THE NOISE, BUT SAY IT WAS NOT DANGEROUS. THE VEHICLE WOULD SHAKE AT CERTAIN SPEEDS AND CD'S WOULD GET STUCK IN THE CD PLAYER. *SC THE ROTORS WERE REPLACED BECAUSE THEY WERE OUT OF ROUND, THE STABILIZER END LINKS WERE REPLACED *JB
Jan 23, 2004
ENGINE AND ENGINE COOLING,VISIBILITY
1 complaint
2002 FORD ESCAPE ONLY 2 YEARS OLD AND FORD WILL NOT HONOR WARRANTY BECAUSE REAR WIPERS NOT WORKING AND ENGINE MAKES AND JERK AT 3K RPM, NOT PART OF WARRANTY. *AK
Jan 20, 2004
VISIBILITY,EQUIPMENT
1 complaint
COMPUTER CONTROLS LOCKED DOWN THE CAR. THE DEALER SAID THAT THE COMPUTER WAS RESETTING WHEN IT DONE THIS AND THERE WAS NOTHING THEY COULD DO. THE WINDSHIELD IS SEPARATING FROM THE CAR AND THE DEALER WILL NOT COVER THIS AS A DEFECT BECAUSE MY CAR IS THE ONLY ONE THEY KNOW OF.
Jan 15, 2004
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
WITH NO WARNING THE AUTOMATIC TRANSMISSION ON OUR ESCAPE FAILED COMPLETELY AT 44,130 MILES. SO FAR, NO FINANCIAL ASSISTANCE HAS BEEN OFFERED BY FORD OR THE REPAIRING DEALER DISPITE ATTEMPTS BY ME TO GET RELIEF FOR THE $2700 REPAIR BILL! WE HAVE HAD A LOUD NOISE COMING FROM THE DRIVETRAIN SINCE ABOUT 18,000 MILES AND HAD IT CHECKED AT 25,000 BY OUR LOCAL FORD DEALER. THE DEALER INSISTED THAT IT WAS ONLY TIRE NOISE...WHICH WHILE VERY SCEPTICAL, WE ACCEPTED WITH THE CAVEAT THAT WHEN WE EVENTUALLY REPLACED THE TIRES, THE NOISE WOULD BE GONE OUR WE EXPECTED THE VEHICLE TO BE REPAIRED AT NO CHARGE. SINCE THE TRANSMISSION'S VERY PREMATURE FAILURE, WE HAVE REVISITED THE POWERTRAIN NOISE AS WE NOW SUSPECT ITS SOURCE MAY HAVE CAUSED THE TRANSMISSION FAILURE. BOTH FRONT WHEEL BEARINGS HAVE BEEN CHANGED, THE WHEELS AND TIRES HAVE BEEN SUBSTITUTED AND THE VERY LOUD NOISE CONTINUES. TWO FORD DEALERS HAVE INSPECTED THE VEHICLE AND NO ONE YET HAS AN IDEA OF WHAT THE SOURCE OF THE NOISE IS NOW! THIS TRUCK IS A TRUE LEMON AND I THINK FORD SHOULD BE STEPPING UP TO THE PLATE TO FIX AND PAY FOR THIS PROBLEM AS WELL AS ALL OR MOST OF THE TRANSMISSION REPAIR!!!!
Jan 15, 2004
STEERING,ELECTRICAL SYSTEM
1 complaint
VEHICLE LOST POWER WITHOUT WARNING. ALSO, IT EFFECTED THE ABILITY TO STEER THE VEHICLE.*AK DEALER WOULD HONOR THE WARRANTY. IN THE TSB THAT WAS ISSUED, THE DIAGNOSTICS ITEMS WERE FINE. FORD THINK THEY NEED TO CHANGE THE ITEMS ON THE TSB. *PH
Dec 02, 2003
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,TIRES
1 complaint
THE 2002 FOR ECAPE THAT I HAVE OWNED FOR 16 MONTHS HAS A DEFECT IN THE ENGINE THAT HAS MADE IT UNOPORABLE AND THE COMPUTER SYSTEM THAT IS SUPPOSED TO WARN YOU OF ENGINE TROUBLE NEVER WORKED. *AK
Dec 02, 2003
ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
WHILE DRIVING ABOUT 45 MPH, THE VEHICLE SHUT DOWN WITHOUT WARNING. ENGINE CHECK LIGHT APPEARED ON THE DASHBOARD. *AK THE CAUSE WAS DUE TO DEFECTIVE ENGINE CONTROLS. OTHER PROBLEMS ARE AS FOLLOWED: BOTH REAR DOOR'S BODY WEATHERSTRIPS HAD COME LOOSE AND WERE WARPED AND THE LEFT REAR QUARTER PANEL WINDOW. *SCC *JB
Nov 05, 2003
ENGINE AND ENGINE COOLING,VISIBILITY,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
STIFF ACCELERATOR PEDEL. CANNOT MAKE A SMOOTH ACCELERATION FROM A COMPLETE STOP. THE PEDAL DOESN'T SEEM TO "GIVE" UNTIL IT'S PUSHED TOO MUCH. WHEN IT'S PUSHED TOO MUCH. THERE IS A SURGE OF ACCELERATION AND USUALLY THE TIRES JUST SPIN, WHETHER IT'S RAINING, SNOWING OR JUST PLAIN DRY OUT.
Sep 23, 2003
ENGINE AND ENGINE COOLING,POWER TRAIN,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM
1 complaint
THE VEHICLE STALLED. ONCE WHILE THE VEHICLE WAS IN THE DRIVE, THE HORN BEGAN TO BLOW, AND THE LIGHTS STARTED TO BLINK. NO ONE WAS IN THE VEHICLE OR HAD TOUCHED THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE REPAIRED, HOWEVER THEY WERE UNABLE TO REPAIR IT BECAUSE THEY COULD NOT DUPLICATE THE PROBLEMS. *AK THE VEHICLE ALSO ROLLED AWAY WITH THE IGNITION LOCKED, KEYS REMOVED AND VEHICLE IN PARK. ALSO THE ACCELERATOR BECAME STUCK ON FOUR OCCASIONS. A REPRESENTATIVE FROM TOLD THE CONSUMER THE REASON WHY THE VEHICLE ROLLED AWAY, WAS BECAUSE THE EMERGENCY BRAKE HAD NOT BEEN APPLIED. *PH *JB
Sep 04, 2003
SERVICE BRAKES, HYDRAULIC,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
I WAS PULLING INTO A PARKING SPACE AT A SHOPPING CENTER. AS I TOOK MY FOOT OFF THE ACCELERATOR PREPARING TO STOP, THE VEHICLE SUDDENLY LUNGED FORWARD, HOPPING THE CURB AND CONTINUING FORWARD INTO THE PATIO AREA. I APPLIED THE BRAKES, BUT THE CAR DID NOT STOP. IT HIT A TRASH CAN AND TABLES AND FINALLY CRASHED INTO A PILLAR. IN APPLYING THE BRAKE, I HAD MANAGED TO SLOW THE VEHICLE DOWN SO THE IMPACT WAS NOT SEVERE AND THE AIRBAGS DID NOT DEPLOY. I WAS NOT INJURED BUT TWO PEOPLE LUNCHING IN THE PATIO AREA RECEIVED MINOR INJURIES (A SCRATCHED/SWOLLEN LEG AND SORE ELBOW). THE VEHICLE HAS SINCE BEEN REPAIRED AND THE CAUSE OF ACCIDENT IS BEING INVESTIGATED BY THE INSURANCE COMPANY. SINCE I AM PARANOID ABOUT DRIVING THE VEHICLE, I AM PLANNING TO HAVE A DIAGNOSTIC TEST CONDUCTED. *AK
Jul 26, 2003
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING
1 complaint
I HAVE A 2002 FORD ESCAPE. AT 15,000 MILES MY ENGINE BLEW. TWO WEEKS EARLIER MY SISTER WHO ALSO HAS A 2002 FORD ESCAPE LOST HER ENGINE AT 35,000 MILES. SINCE THEN THE CAR HAS BEEN BACK FOR THREE ROUNDS OF REPAIRS TO THE ENGINE, THE BALL BEARINGS, THE POWER STEERING, AND THE COOLANT. THIS CAR IS DANGEROUS!*AK
Jul 24, 2003
WHEELS
1 complaint
NAR 05/28/2003 *MR THE CONSUMER FAILED TO MAINTAIN REASONABLE CONTROL OF THE VEHICLE WHICH CAUSED TWO CAR COLLISION. *CB
May 28, 2003
POWER TRAIN,WHEELS
1 complaint
NAR 02/28/2003 MR THE CONSUMER EXPERIENCED PROBLEMS WITH THE CLUTCH AND FLYWHEEL. *CB
Feb 24, 2003
FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS,EQUIPMENT
1 complaint
ON MY NEW FORD ESCAPE 2002 BOUGHT 8-2002. MY GAS PEDAL STUCK, MY BRAKES WERE LEAKING FLUID MY IGNITION HAS BROKE. MY PASSANGER SIDE REAR DOOR WILL NOT OPEN OR CLOSE PROPERLY AND HAS OPENED WHILE THE VEHICLE IS IN MOTION. THERE IS A VIBRATION IN MY LEFT FRONT END AND MY AIR BAG WARNING LIGHT STAYS ON AT TIMES MY DRIVER SIDE SAFTEY RESTRAINT HAS SHEARED AND HAD TO BE REPLACED
Feb 18, 2003
FUEL SYSTEM, GASOLINE,SEAT BELTS
1 complaint
THE TRUCK WAS STRUCK BY ANOTHER VEHICLE. THE DRIVER'S SEAT BELT FAILED TO HOLD WHICH ALLOWED THE DRIVER TO BE THROWN IN THE BACK SEAT. PLEASE DESCRIBE DETAILS. PH SEE VOQ#10021715 FOR REPOSITORY LINK TO PAR. CW
Feb 07, 2003
SERVICE BRAKES, HYDRAULIC,PARKING BRAKE,ENGINE AND ENGINE COOLING,POWER TRAIN,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,EQUIPMENT
1 complaint
CONSUMER STATED ON JULY 2, 2002 THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A BROKEN HEADLIGHT AND MISSING EQUIPMENT FROM THE VEHICLE, ON JULY 23, 2002 THE VEHICLE BEGAN EXPERIENCING STALLING, BRAKE AND ODOMETER PROBLEMS, THE BRAKES WERE REPLACED DUE TO A FLAW, THE STALLING AND THE ODOMETER PROBLEMS COULD NOT BE DUPLICATED, ALSO THERE WERE PROBLEMS WITH THE SPEAKERS AND THE CLUTCH STICKING, CONSUMER STATED WHILE THE VEHICLE WAS PARKED, THE PARKING BRAKE DISENGAGED AND THE VEHICLE ROLLED INTO A HOTEL.*JB
Dec 27, 2002
STEERING,POWER TRAIN
1 complaint
POWER STEERING LEAKED IN OCT 2001, PROBLEM CAUSED BY FAILED RACK AND PINION STEERING SYSTEM. DEALER REPLACED AFTER HAVING VEHICLE IN SHOP FOR A MONTH. IN NOV 2002, THE VEHICLE SUFFERED A TRANSMISSION FAILURE WHILE CROSSING A MAJOR INTERSECTION. BARELY MANAGED TO GET THROUGH THE INTERSECTION WITHOUT AN ACCIDENT. THE NEAREST FORD DEALER HAPPENED TO BE ACROSS THE STREET. TOOK INTO SERVICE DEPT AND THEY FOUND THAT THE TRANSMISSION HAD FAILED AND WAS WELDED TOGETHER. THE ONLY SERVICE PERFORMED WAS RACK/PINION REPLACEMENT BY ORIGINAL DEALER IN OCT 2001. EXPERTS TELL US THAT TRANSMISSIONS ARE NOT WELDED. THEY ARE BOLTED. EITHER VEHICLE CAME FROM FACTORY WITH WELDED TRANSMISSION (POSS. OTHER VEHICLES WITH SAME PROBLEM) OR ORIGINAL DEALER DAMAGED TRANSMISSION WHEN INSTALLING NEW RACK/PINION SYSTEM AND WELDED THE DAMAGE WITHOUT REPORTING IT TO THE CONSUMER. NOT HAPPY ABOUT 2 MAJOR PROBLEMS IN JUST OVER A YEAR. DT
Nov 21, 2002
STEERING,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
VEHICLE WILL SHUT OFF AT ANY SPEED WITHOUT ANY NOTICE. EVERYTHING WILL GO OUT LIKE POWER STEERING AND BRAKES AND ACCELERATOR, ETC. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Aug 30, 2002
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
THE FIRST INCIDENCE (MAY-2002), WHILE DRIVING APPROXIMATELY 40 MPH THE ENGINE SHUT-OFF AND THE STEERING LOCK. LUCKILY THE VEHICLE CAME TO A STOP AT THE SIDE OF THE ROAD WITH NO INJURIES. THE VEHICLE EVENTUALLY RESTARTED AND WAS RETURNED TO THE DEALERSHIP. THEY REPROGRAMMED THE PCM AND SAID THE PROBLEM WAS FIXED. THE SAME THING HAPPENED ABOUT 6-WEEKS LATER ALONG THE SAME STRETCH OF ROAD, AND LUCKILY AGAIN NOBODY WAS HURT. THE VEHICLE WAS AGAIN RETURNED TO THE DEALER. THIS TIME THEY SAID THAT THEY CAN'T FIND ANYTHING WRONG AND GAVE IT BACK TO US WITHOUT A FIX. I AM AFRAID THAT NEXT TIME IT HAPPENS IT WILL BE IN TRAFFIC AND SOMEONE WILL BE INJURED OR KILLED. THIS VEHICLE SHOULD NOT BE ON THE ROAD.*AK
Jul 26, 2002
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
AFTER 1ST INCIDENT, FORD REPLACED AIR IDLE CONTROL VALVE EEC RELAY; AFTER 2ND INCIDENT, FORD REPLACED FUEL PUMP RELAY AND EEC RELAY AGAIN. THERE IS NO WARNING WHEN VEHICLE STALLS, IT OCCURS WHEN DRIVING AND IMMEDIATELY STEERING AND BRAKES FAIL.
Jul 17, 2002
SERVICE BRAKES, HYDRAULIC,VISIBILITY
1 complaint
THIS CAR HAS HAD VARIOUS DEFECTS IN THE 8 MONTHS THAT I HAVE OWNED IT. I HAVE HAD THE REAR WIPER ARM AND WINDSHIELD FLUID RECEPTACLE REPLACED. NEXT THE BRAKE LIGHT CAME ON BECAUSE THE VEHICLE WAS LEAKING BRAKE FLUID. THIS RESULTED IN THE REPLACEMENT OF THE MASTER CYLINDER. NEXT THE VEHICLE LOST POWER AT 40 MPH RIGHT IN THE MIDDLE OF TRAFFIC NOT ONCE, BUT THREE TIMES. I FEEL THIS SUV IS NOT DEPENDABLE OR SAFE TO DRIVE. I AM SCHEDULED TO TAKE A VACATION AND DRIVE FROM WISCONSIN TO ARKANSAS IN THE AUGUST HEAT, BUT I AM HAVING SECOND THOUGHTS. I WOULD LIKE TO GET RID OF THIS VEHICLE. IT IS AN ACCIDENT WAITING TO HAPPEN.
Jul 08, 2002
ENGINE AND ENGINE COOLING,LATCHES/LOCKS/LINKAGES
1 complaint
PURCHASED 1ST ESCAPE 6-7-02. DEALER HAD CAR 7 OUT OF 11 DAYS FOR STALLING ISSUES AND HATCH LOCK REPAIRS. DEALER REPLACED VEHICLE WITH NEW VEHICLE 6-25-02. ON 6-26-02 NEW CAR STALLED ON DECELERATION BETWEEN 6-6:30 PM GOING DOWN AN INCLINE ON PEARL DRIVE. ON 6-28-02 CAR STALLED ON DECELERATION AROUND 5 PM ON DOWNHILL SLOPE OF MUEGGE ROAD. THE CAR WAS PLACED IN NEUTRAL AND RESTARTED IMMEDIATELY. CONTACTED FORD CUSTOMER SERVICE TO REQUEST ALL TSB TESTS BE PERFORMED BY DEALER AT ONE TIME TO REMEDY ISSUES. AM CURRENTLY WAITING TO HEAR BACK FROM FORD TO SEE IF THAT IS GOING TO BE POSSIBLE.
Jun 30, 2002
SEAT BELTS,SEATS
1 complaint
CONSUMER STATES AFTER TESTING THE SHOULDER HARNESSES, THE FRONT HARNESS CAME OUT OF THE WALL WHILE INSTALLING STRESS TEST EQUIPMENT WITH ONLY THE TENSION TAKEN OUT OF THE CHAIN, THERE WAS NEVER A PULL APPLIED TO THE HARNESS, THE CENTER HARNESS HAD PREVIOUSLY CAME OUT OF THE VAN AND THE BRACKET HOLDING THE SEAT BELT ASSEMBLY PULLED OUT OF THE WALL, CONSUMER FOUND THAT THE UNIT WAS ATTACHED WITH AN ALUMINUM ANCHOR AND ONLY THROUGH THE FIBERGLASS WALL OF THE VAN, THAT IS WHY THE TESTS WERE BEING COMPILED. THE SEATS THAT WERE INSTALLED WERE WRONG. THESE ARE FORD VANS USED TO TRANSPORT ELDERLY AND DISABLED PERSONS. *SLC
Jun 10, 2002
STEERING,SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
1 complaint
ALL FUNCTIONS SUDDENLY LOCKED UP. I HAD NO FUNCTIONALITY IN STEERING, BRAKES, AND ACCELERATION. I HAD NO CONTROL OF THE CAR AND CAR SLOWLY DIED. AFTER A FEW MINUTES I WAS ABLE TO RESTART CAR WITH NO PROBLEMS. BUT THIS COULD POTENTIALLY HAVE CAUSED A FATAL ACCIDENT IF ENVIRONMENT, SPEED, ETC., WERE JUST SLIGHTLY DIFFERENT.
May 17, 2002
STEERING,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
ON SEVERAL OCCASIONS, WHILE TRAVELING ON A STEEP CURVY ROAD AT 25 MPH, VEHICLE LOST POWER BRAKES AND POWER STEERING, CONSUMER HAD TO USE BOTH FEET ON BRAKE PEDAL TO CONTROL SPEED, OIL AND EMISSION LIGHTS CAME ON, CONSUMER WAS ABLE TO TURN OFF STREET ONTO PARKING LOT AND SLOW DOWN ENOUGH TO AVOID CRASHING, ENGINE WAS STILL ON WHEN VEHICLE CAME TO A STOP, DEALER REFLASHED PCM AND REPLACED MASS AIRFLOW SENSOR, THROTTLE BODY AND IAC SOLENOID. *AK *TT
Feb 26, 2002
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,AIR BAGS,UNKNOWN OR OTHER
1 complaint
ENGINE STALLED WHILE DRIVING DOWNHILL. WAS EITHER BRAKING OR DECELERATING BY LETTING UP ON GAS. CHECK ENGINE, AIRBAG, AND POSSIBLY OIL LIGHTS CAME ON. POWER STEERING AND BRAKES FAILED. WAS ABLE TO PULL OFF THE ROAD AND STOP VEHICLE WITH HAND BRAKE. SHIFTED VEHICLE INTO PARK AND RESTARTED. HAD BEEN DRIVING FOR APPROX. 1/2 HOUR (15 MILES). WEATHER WAS COOL AND CLEAR.
Dec 12, 2001
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
1 complaint
VEHICLE WAS GOING 45MPH AND STALLED WITHOUT WARNING. CONSUMER HAD ONLY OWNED VEHICLE FOR 4 DAYS. DEALER COULDN'T FIND A CAUSE, BUT KEPT IT TO INSPECT FURTHER AND GAVE CONSUMER A LOANER VEHICLE.*AK
Oct 31, 2001
Frequently Asked Questions
How many problems does the 2002 FORD Escape have?
The 2002 FORD Escape currently has 1078 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 FORD Escape?
The most common problems reported for the 2002 FORD Escape are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 FORD Escape problem data come from?
All problem and complaint data for the 2002 FORD Escape comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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