How many problems does the 2017 FORD Escape have?

The 2017 FORD Escape currently has 2419 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2017 FORD Escape?

The most common problems reported for the 2017 FORD Escape are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

2017 FORD Escape Problems

ENGINE

1008 complaints

05/03/2025 - My Escape has the 1.5L 4-cylinder engine failed at 118763 miles. Local Ford Dealership installed new Short Block. 09/11/2025 - Engine failed at 122742. Local Ford Dealership installed new Short Block.

Dec 17, 2025

Coolant leaking into the engine and blowing white smoke

Dec 17, 2025

The vehicle has experienced consistent overheating issues and coolant leak this Fall. My mechanic searched and realized that there were hundreds of thousands of vehicles that experienced engine performance issues traced to coolant intrusion—a known problem in certain Ford 2.0L EcoBoost engines (model years around 2015–2019). Coolant leaked into the cylinders, causing misfires and eventual engine failure. While this issue is widely documented and addressed under Ford’s Customer Satisfaction Program (CSP 21N12), it is not part of an official safety recall. As a result, coverage is limited to specific warranty or mileage criteria, leaving some vehicles, including this one, ineligible for repair under the program despite the severity of the failure. I have no recourse for this, and it seems as though a very costly repair is likely even though there is a known issue that Ford has acknowledged and fixed for many other owners.

Dec 16, 2025

In 2023, at around 77,000 miles the engine block in my moms 2017 Ford Escape Titanium (2.0L EcoBoost) cracked due to coolant intrusion and we had to have it replaced. Although the engine was replaced, the replacement engine was the same model, just from 2016 instead of 2017. The engine is still running fine, but due to the poor manufacturing of the engine block, I am worried it will happen again soon since the car itself has 108,000 miles, and the engine has around 85,000.

Dec 15, 2025

I have a major engine failure on the 1.5L ecoboost engine. The engine failed away from home (at Costco) and had to arrange a ride home. Towed to the dealer where they diagnosed a coolant intrusion into #3 cylinder which locked the engine. Researched this and found out that this is a known defect. Ford will do nothing to repair this because I fall outside the window of their multiple Technical Service Bulletins. This vehicle has 68111 miles on it and resides at our home in Arizona. We only use it when we Winter there. I received no notices from Ford about this issue. The safety component of this is that we had just returned from a long day trip in the desert and could have been stranded there. This needs to elevated to recall status because there are so many people in my situation. I have a $14,400 quote to fix an otherwise perfect car that is only worth $7800. This is fraud. Ford needs to be held accountable for poor design/manufacturing as well as hiding this problem as long as it could. Fixing this only when there is a failure and you must fall into a certain window is unacceptable.

Dec 10, 2025

+ 1003 more complaints for this component

ENGINE AND ENGINE COOLING

366 complaints

The contact owns a 2017 Ford Escape. The contact stated that while driving or starting the vehicle, the check engine warning light would unexpectedly illuminate. The contact also stated that the vehicle was experiencing excessive coolant consumption, which required the coolant reservoir to be refilled several times after noticing that the coolant level was consistently low. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed that coolant had leaked into the second cylinder, causing the short block to fail. The contact was informed that the short block needed to be replaced, or the entire engine might need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 157,236.

Dec 11, 2025

The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the warning light for the engine overheating was illuminated. In addition, the temperature gauge indicated that the engine was overheating. The contact parked and turned off the vehicle. The vehicle was towed back to the used car dealer where the vehicle was purchased. The vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact was informed of an unknown recall with a similar failure; however, the VIN was not under recall. The contact stated that the failure was a known failure with the vehicle. The contact stated that the vehicle was purchased a year ago from a used car dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 88,000.

Dec 08, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle sputtered with the messages “Engine Fault Service Now”, and “High Engine Temperature – Stop Safely” displayed. The vehicle was able to be restarted, but the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed with head gasket failure, which caused coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 86,000.

Nov 14, 2025

The contact owns a 2017 Ford Escape. The contact stated that on several occasions when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was diagnosed, and determined that the engine needed to be replaced due to a coolant intrusion into the engine. The vehicle was repaired, but the small bolt package had not arrived after five days, due to the bolt kit not being available. The manufacturer was not notified of the failure. The failure mileage was 47,500.

Oct 16, 2025

The contact’s daughter owns a 2017 Ford Escape. While the contact’s daughter was driving at an undisclosed speed, the vehicle unintendedly decelerated to 17 MPH. The driver was able to pull over to the side of the road where a family member was able to tow the vehicle back to the residence. The vehicle had been parked in the driveway at the residence and was no longer drivable. A certified mechanic inspected the vehicle at the residence. The mechanic determined that there was coolant leaking into the engine due to faulty cylinder walls, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed that the repair was not covered under warranty or recall. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact back to the dealer for assistance. The failure mileage was 134,975.

Oct 09, 2025

+ 361 more complaints for this component

POWER TRAIN

200 complaints

Internal transmission failure

Dec 01, 2025

I live in NYC my transmission went bad on the road

Nov 04, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 60 MPH, the vehicle independently downshifted and decelerated while the accelerator pedal was depressed. No warning light was illuminated. The contact pulled over to the shoulder of the road and hitchhiked to her destination. In addition, while the vehicle was being lifted to be towed, a transmission fluid leak was noticed coming from underneath the vehicle. The vehicle was towed to a local independent mechanic, where the transmission was replaced; however, the failure reoccurred. The vehicle was taken back to the same independent mechanic, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired due to the cost. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 230,000.

Sep 10, 2025

Please reference the following vehicle and review the two attached documents which are all listed below: 2017 Ford Escape Black Style: SE 4dr SUV AWD (1.5L 4 cyl. Turbo 6A) VIN: [XXX] Style: SE Sport Utility 4D Engine: 4-Cyl, EcoBoost, 2.0T Transmission: Auto, 6-Spd w/SelShft Drivetrain: 4WD Documents: 1.CedarCity.7.10.23.pdf; and 2.SunsetTransmission.8.12.25. On [XXX], we purchased the captioned 2017 Ford Escape VIN: [XXX] from Sunset Ford on with 73,912 miles on the odometer. In the subsequent 3.5 years, the car has been driven primarily on flat roads in St. Louis and Los Angeles and has had regular oil changes and maintenance. On Monday, [XXX], the Escape’s transmission began grinding and broke down near Cedar City Utah. It was subsequently towed to Cedar City Auto Repair & Maintenance where with only 99,436 miles on the odometer, it was diagnosed with a broken fly wheel and Ring Gear Assembly and subsequently repaired for $1,908.70 (Please review 1.JPEG, 2.JPEG, 3.JPEG, 4.JPEG & CedarCity.7.10.23.pdf.) The Escape performed adequately for the next 26 months. However, on Sunday, [XXX], the transmission began grinding again after only an additional 21,000 miles. It was towed to SUNSET TRANSMISSION on 8/12/25, where it was determined the Escape needed a new torque converter, a full transmission rebuild and a new transmission rebuilding kit, despite having only 121,361 miles on the odometer. These repairs cost $3,742.05. (Please review SunsetTransmission.8.12.25.pdf.) As you know, manufacturing quality has been an issue for 2017 Ford Escape’s. The NTSB has previously issued recalls relating to the Transmission Shifter Cable Bushing. In the last two years, we have spent $5,650.75 on our Escape with only 121,361 miles on it. This is unacceptable and we should be entitled to compensation for Ford’s shoddy manufacturing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 29, 2025

Please reference the NTSB tracking # 11683952 and review the two attached documents which are all listed below: 2017 Ford Escape Black Style: SE 4dr SUV AWD (1.5L 4 cyl. Turbo 6A) VIN: [XXX] Style: SE Sport Utility 4D Engine: 4-Cyl, EcoBoost, 2.0T Transmission: Auto, 6-Spd w/SelShft Drivetrain: 4WD Documents: 1.CedarCity.7.10.23.pdf; and 2.SunsetTransmission.8.12.25. On [XXX], we purchased the captioned 2017 Ford Escape VIN: [XXX] from Sunset Ford on with 73,912 miles on the odometer. In the subsequent 3.5 years, the car has been driven primarily on flat roads in St. Louis and Los Angeles and has had regular oil changes and maintenance. On Monday, [XXX], the Escape’s transmission began grinding and broke down near Cedar City Utah. It was subsequently towed to Cedar City Auto Repair & Maintenance where with only 99,436 miles on the odometer, it was diagnosed with a broken fly wheel and Ring Gear Assembly and subsequently repaired for $1,908.70 (Please review 1.JPEG, 2.JPEG, 3.JPEG, 4.JPEG & CedarCity.7.10.23.pdf.) The Escape performed adequately for the next 26 months. However, on Sunday, [XXX], the transmission began grinding again after only an additional 21,000 miles. It was towed to SUNSET TRANSMISSION on 8/12/25, where it was determined the Escape needed a new torque converter, a full transmission rebuild and a new transmission rebuilding kit, despite having only 121,361 miles on the odometer. These repairs cost $3,742.05. (Please review SunsetTransmission.8.12.25.pdf.) As you know, manufacturing quality has been an issue for 2017 Ford Escape’s. The NTSB has previously issued recalls relating to the Transmission Shifter Cable Bushing. In the last two years, we have spent $5,650.75 on our Escape with only 121,361 miles on it. This is unacceptable and we should be entitled to compensation for Ford’s shoddy manufacturing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 29, 2025

+ 195 more complaints for this component

POWER TRAIN,ENGINE

88 complaints

Coolant intrusion in my 2017 Ford Escape Titanium presents a serious safety hazard that warrants an immediate recall. When coolant leaks into the engine’s cylinders, it can lead to sudden engine misfires, stalling, loss of power, or complete engine failure while the vehicle is in motion. This creates extremely dangerous driving conditions—especially at highway speeds, during turns, or in intersections—because it removes the driver’s ability to accelerate, maintain speed, or safely maneuver the vehicle. In many cases, coolant intrusion causes the engine to overheat rapidly, which can result in thermal damage, smoke, or even fire risk. Drivers often receive little to no warning before these failures occur. The problem is both unpredictable and progressive, meaning a vehicle that appears to be operating normally can suddenly stall or seize without sufficient time for the driver to react. Ford has been aware of widespread coolant intrusion issues across multiple EcoBoost engines, yet many affected owners—including myself—have not received adequate support, coverage, or recall actions. This defect is not merely a mechanical inconvenience; it is a direct threat to driver, passenger, and public safety. The only appropriate response is a mandatory recall to inspect, repair, or replace affected engines before more drivers experience dangerous failures on the road.Paying for this on a teachers salary before the holidays is a struggle.

Dec 05, 2025

Coolant Infusion Into Engine , Powertrain Light Issue Turns On But & It Stated To Replace Spark Plugs/ Coil Overs But Coolant Still Dissapates From Coolant Resevior

Oct 21, 2025

Issue of coolant leaking into the engine which will need engine replacement.

Sep 20, 2025

My 2017 Ford Escape began leaking transmission fluid in May of 2025. I had it assessed at my local engine and transmission exchange shop and they found that the leaking was coming from the font main seal and the front pump bushing of the transmission was damaged. The only fix to ensure that this issue would not happen again was to put a different transmission in the car, because this model was so prone to have this issue. I spent the money to have a new transmission installed and the car worked well. Two months later, however, the car began having episodes of not starting, or the engine completely shutting down, no matter where I was on the road. When this occurred, a messaged popped up on the dash counsel stating "Engine Fault, Service Now." I had the car looked at at the same car shop and they found the engine now had an issue. A head gasket was damaged allowing coolant to enter the piston cylinders, fluid locking the engine and shutting down the car. Like the transmission, the only repair is to replace the engine with a new model due to the original model being so prone to this issue. Ford does have a warranty for these issues for a model that is less than 7 years old and less than 84,000 miles. I purchased this vehicle preowned and already outside of that warranty date, therefore these expensive fixes are not covered. The dealership did not report these issue or recalls when selling us the vehicle.

Aug 11, 2025

I discovered, after my Ford Ecoboost engine light came on, that my engine needs a total replacement with only 67,000 miles on the engine. I have learned that it was a KNOWN design flaw by Ford Motor Company since 2020, the year I purchased my vehicle slightly used with 20k miles. The engine can overheat, catch fire, or seize up while driving, due to coolant leaking into the piston chambers. I was NEVER sent a recall notice, or warning of any kind from Ford Motor Company, even though this could cause an accident. I am expected to pay over $10,000 for a new engine that SHOULD have been recalled, due to their own design flaws. I see that there are multiple class actions law suits pending over this issue.

Jul 31, 2025

+ 83 more complaints for this component

UNKNOWN OR OTHER

75 complaints

I have taken my car to 4 different service technicians/mechanics and I have been told that there was nothing wrong with my car only for the issue to increasingly get worse. Two of the mechanics, including the Ford dealership, charged me diagnostic fees of $120 and $175. They both confirmed that the transmission was the cause of the issue. The torque converter was established as the primary cause of concern and issue. My car only has 59,959 miles on it, the transmission should not be going out. I have looked at reviews for my vehicle online and many others have experienced similar issues with the torque converter breaking down almost immediately at 40-90,000 miles. I think that because of this unacceptable occurrence, there should be recalls on these vehicles.

Sep 22, 2025

Rear power liftgate fails to lift, close or lock properly.

Jun 07, 2025

While driving, the transmission shuddered and jerked. I took the car to my garage, where it was diagnosed as needing a new transmission. At the time it had 98,258 miles. The transmission was replaced on 9/1/2023. In September, 2024, the transmission fault message and the check engine light came on. I took the car to Duval Ford where the transmission was rebuilt under warranty. Mileage at that time was 118,754. It took the dealer 3 weeks to get the car back to me. Two weeks ago, again the transmission fault message and the check engine light came on. (Mileage 128,952) Currently I am waiting for a loaner car from Coggin Ford so they can repair the transmission. I have been only driving short distances because I am afraid the transmission will suddenly stop working and I will have an accident or be stranded. I might add that in my 60+ years of driving this is the first time I have ever had transmission problems.

May 13, 2025

Car started to jump while accelerating, then wouldn’t shift or move. Mechanic stated that the torque converter let go and filled the transmission with steel. He also stated that the transmission shop said they are doing on average 2 of these transmissions per week for the same problem.

Mar 20, 2025

Upon a routine visit to my ASC certified mechanic it was found that the rear axle AND water coolant pump were close to failure which would cause loss of steering for the former issue and a catastrophic engine failure due to overheating in the second,. Vehicle has a clean title and an odometer reading under 60K. These are components that are expected to have durability that is well in excess of 100K mileage. Note that this car has been service regularly, driven by one owner with a very conservative driving style and meticulous in meeting all servicing intervals.

Jan 28, 2025

+ 70 more complaints for this component

ENGINE AND ENGINE COOLING,ENGINE

67 complaints

The contact owns a 2017 Ford Escape. The contact stated that while driving at 65 MPH, the check engine warning light illuminated, and there was a misfire coming from the engine. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the failure had occurred while the contact was driving on the highway. The vehicle was driven to the shoulder of the road. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinders #2 and #3. The vehicle was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 95,000.

Dec 16, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle shuddered abnormally while the accelerator pedal was depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into the engine. The contact was informed that the failure could cause engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 122,000.

Dec 09, 2025

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.

Jul 18, 2025

The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle went into LIMP Mode. The contact stated that the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the turbo charger, water pump, and engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.

Jun 25, 2025

The contact owns a 2017 Ford Escape. The contact stated that on several occasions when the vehicle was started, there was white smoke coming from the exhaust pipe. The vehicle was taken to a dealer several times for maintenance or service, and the contact inquired about the cause of the white smoke. The contact was informed on several occasion that the smoke as normal, but the vehicle was not diagnosed. The contact stated while driving approximately 15 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer. The contact was informed that there was a misfire coming from cylinder #4 due to coolant intrusion. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

May 21, 2025

+ 62 more complaints for this component

WHEELS

65 complaints

The contact owns a 2017 Ford Escape. The contact stated that while taking the vehicle in for a routine tire rotation, the dealer informed the contact that the lug nuts were swollen, and the tires could not be rotated. The contact's wife purchased a tool to remove the lug nuts and purchased replacement lug nuts. The vehicle was returned to the dealer, who was unable to use the tool to remove the lug nuts. The vehicle was taken to another dealer, AutoNation Ford Gulf Freeway (12227 Gulf Fwy, Houston, TX 77034), who was also unable to use the equipment to remove the lug nuts to replace them lug nuts with ones purchased by the contact. The vehicle was not repaired. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 74,800. The VIN was not available.

Nov 03, 2025

The contact owns a 2017 Ford Escape. The contact stated that while receiving regular maintenance, the mechanic informed the contact that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The contact stated that after researching the issue, the contact became aware that the lug nut chrome caps would swell after a while, making the lug nuts difficult to remove with the standard equipment. The vehicle was taken to another mechanic, who was unable to remove the lug nuts due to the swelling. The manufacturer was informed of the failure and confirmed that there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 95,000.

Aug 21, 2025

I have a 2017 Ford Escape and just had it in the Ford dealer for inspection and was informed that all of my lug nuts are swollen a;nd stripped and need replacement. I checked online and found that this is a recurrent issue with Ford vehicles where the lug nuts can swell due to a two-piece design with a steel core and decorative outer shell, often made of aluminum or chrome. The outer shell can corrode, swell, and delaminate making it difficult or impossible to remove the lug nut with a standard lug wrench. This is a common issue among Ford models and can lead to drivers being stranded with flat tires. There was a Class Action suit started in 2017 that was subsequently dismissed. I feel that this is negligent on Ford's behalf as it is a known design fault and safety issue and they should be issuing a recall to replace these lug nuts at no cost. I agreed to have Ford replace the lug nuts as I was concerned for my safety, should I need to get the lug nuts off. The cost was $267.95 plus 6% tax = $284.03. I was also informed that the replacement lug nuts are the same design and are only guaranteed for 2 years. I fail to understand why this safety issue doesn't warrant a recall to be issued and I should be reimbursed for my replacement.

Aug 01, 2025

The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local Tire Shop, the contact was informed that the lug nuts on all four wheels were cracked. The contact had 14 lug nuts replaced out-of-pocket; however, there were 6 lug nuts that still needed to be replaced. The vehicle was not repaired. The lug nuts were OEM parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,135.

Oct 29, 2024

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,596.

Aug 16, 2024

+ 60 more complaints for this component

ELECTRICAL SYSTEM

46 complaints

Backup Camera display had lines then went blue and black. Backup camera no longer detected

Oct 24, 2025

When using automatic start stop I get a message to put in park and restart.

Sep 08, 2025

Odometer Fraud. The contact purchased a 2017 Ford Escape. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 66,000, and at the time of registration, it was discovered that the mileage was 199,000.

Jun 03, 2025

Vehicle have an engine light went in for service It was leaking coolant in number 3 cylinder Due to a bad design on Engine needed to replace hole engine

Jan 21, 2025

Rear passenger brake light failure. Available for inspection upon request. Car system did not alert upon start that there was a malfunction. Safety of myself and others at risk. Was nearly rear ended and the other party shouted at me to get my taillight fixed as they did not see me brake due to passenger taillight outage. Inclement weather was occurring. No police involvement or report. Upon closer inspection rear passenger taillight was filled halfway with water. When taken to dealership they advised nothing was wrong but the taillight needed exchanged. Upon investigating online it seems THOUSANDS of customers are dealing with this issue and it is an inherent safety risk to many.

Nov 25, 2024

+ 41 more complaints for this component

STRUCTURE

46 complaints

Rear passenger door latch no longer latches. The broken pawl spring tab in the door latch causes the door to not be able to close and stay closed. I see recalls for Ford Escapes up to 2016. It has not been inspected by a dealer No warning lamps or any other indicators before it broke. I shut the door and heard a crack sound. I inspected the latch myself and see a part is broken off.

Jun 22, 2025

White pearl paint is pealing from around the windshield. The bare metal of the frame is exposed. A local body shop reported the issue may be related to the windshield and could be a safety issue with the windshield getting loose. Other areas, such as the engine hood are also showing signs of pealing.

Sep 04, 2024

My blue Ford Escape has paint peeling near the left and right edge of the windshield area. This was first noticed in 2022. As of 2024, more paint is peeling.

Jun 07, 2024

The roof metal is defective. I brought my car to the dealership because the rain was pouring in all around the inside of the vehicle coming from the roof, they misdiagnosed it as rodent damage to the sun roof drainage tubes. I had another mechanic look at it who found that the water was coming through the roof rack. He was able to see inside of the car through the roof metal. Doing a bit of research, I found this is a common problem with these cars and/or Ford roof metal. There is in an open lawsuit from the collapse of a roof that resulted in the death of a couple. I drive with my 2 little children and I’m very concerned about the safety of my car and other Ford vehicle owners.

Apr 23, 2024

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, rainwater leaked into the cabin of the vehicle from the roof. The contact stated that the leaks were present at several locations inside the vehicle which included the rear hatch area, the rear driver’s, and passenger’s side roof areas above the windows, and the from driver's side roof area above the window. The contact also stated that mold was present inside the vehicle due to condensation from the rainwater. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 25,000.

Feb 27, 2024

+ 41 more complaints for this component

STEERING

32 complaints

The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 30 MPH, the vehicle lost power steering functionality. The power steering assist message was displayed; however, the driver continued driving the vehicle. The vehicle was taken to the local dealer, where it was diagnosed with an intermittent failure with the steering. The dealer stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,555.

Jul 29, 2025

My wife was driving when power steering went out . Power steering assist fault shows on the dash. She was almost in an accident due to it going out suddenly. This is incredibly unsafe. It shows no recall yet the same issue happened twice in our 2009 ford escape as well as many complaints filed for this same issue by many individuals. This needs to be addressed by ford . It is unfair that I foot a $2000 or more repair bill for their faulty manufacturing

Jun 15, 2025

The contact owns a 2017 Ford Escape. The contact stated that while the daughter was driving at an undisclosed speed and turning away from the curb, there was a snap, and the steering wheel became horizontal regardless of the efforts to manually center it in its normal position. The vehicle continued veering to the right. The vehicle crashed into the rear of another parked unoccupied vehicle, where it came to a stop. No warning lights illuminated prior or after the crash. The air bags did not deploy. No injuries or medical attention were sought. A police report was not filed. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The contact stated that the vehicle was diagnosed by an independent mechanic for a front passenger side tie rod failure and was towed back to the contact's residence. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

May 27, 2025

Crash: 1

Steering rack and pinion failure, should not be happening at this low of miles and have read of similar cases with ford's rack and pinion of this style. Pulls hard to other lanes and almost causing accident or crash, extremely unsafe. You can hear it now when car is in park (or moving) and you turn to the right. I have additional video of popping, clunking and grinding noise coming from rack and pinion. I cannot drive safely until this is fixed.

Mar 10, 2025

A previous NHTSA complaint was filed on [XXX] regarding a critical steering issue in the vehicle, indicated by the error message "Steering Fault Assist." Following this complaint, the vehicle was inspected by Ford, which determined that the power steering column, including the rack and pinion, required replacement. However, the cost of the repair was placed on the customer, who paid $2,002 out of pocket to have the vehicle repaired at Mayfield Auto in the Dallas Metro Area—the location where the vehicle had initially stalled—despite the fact that the customer resides in Lafayette, LA. Despite the completed repair and the vehicle being driven for more than 1,000 miles, the same "Steering Fault Assist" error message has reappeared as of [XXX]. This issue led to a dangerous situation, as the vehicle became difficult to steer and eventually stalled in the middle of a highway, putting the driver and other motorists at serious risk. The driver, a [XXX], struggled to control the vehicle due to the sudden loss of steering ability and was nearly involved in a collision with another vehicle. This marks the second steering failure within a 60-day period, raising serious concerns about the safety and reliability of the vehicle, as well as the effectiveness of the previous repair. The recurrence of this issue not only poses a severe risk to the driver and passengers but also endangers others on the road. Given the history of this problem and the life-threatening nature of the failure, immediate action is necessary to investigate and address this persistent and hazardous defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 27, 2025

+ 27 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

26 complaints

Parasitic draw in battery that Ford can't find reading for. Paid almost 1k in parts they suggested ' may' work along. Did not work and told us not to call corporate because they'll just tell us to go back to dealer. Then engine throws a p0303 code. Cylinder 3 seems to have the death sentence these cars are facing. We still owe 9800 on this car. It has 70k miles. The battery issue has been problem for over a year. It's our family car so never unsafe for my wife to be stranded with a child somewhere because the battery might die. And now the engine may seize. From reading all over, Ford was certainly negligent about this issue and it's sad so many people are in the same situation as our family

Sep 01, 2025

My warning light went off for misfire in plug 3, then proceeded to set off warning light that temperature was too hot to stop immediately. Took to mechanics, something with the coolant system and it blew my motor. Second motor put in, it was not compressing correctly now waiting on 3rd motor. Also there is no sound coming from my speakers and my radio module will not allow me to change from am to fm. Bluetooth will connect but with no sounds

May 09, 2025

Engine block problems , fluid leakage.

Apr 05, 2025

2017 short block was replaced in the engine. Only to find out recalls for engine coolant has been leaking into the engine again. Year models built Sept 17, 2015 to year April 8,2019 at lewyviell Kentucky. Ironically my car was made at this location where the cars have been recalled from March 25, 2017. My car was made and the only thing ford company did was replace the short block not the entire engine. And not with the new engine recalls that started on June 9, 2022. That I already mention was the series of cars made at that plant.

Mar 13, 2025

The contact owns a 2017 Ford Escape. The contact stated that the instrument cluster was inoperable. Additionally, the contact stated while driving 15 MPH in a parking lot, the vehicle stalled. The contact was able to restart the vehicle and drove to the residence; however, the vehicle failed to exceed 10 MPH while driving. The vehicle was towed to an independent mechanic, where it was diagnosed that coolant intrusion had caused the engine block to overheat and to fracture. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 119,000.

May 24, 2024

+ 21 more complaints for this component

UNKNOWN OR OTHER,ENGINE

25 complaints

Engine light came on while in traffic. Took Ford Escape to Tire Discounters, they replaced spark plugs and wires. Drove 200 miles, engine light back on. Not knowing problem and taking it to Grimer Tire, found out engine was cracked. Called several mechanics and found 2017 Ford Escape have coolant seal failure, which caused engine to overheat and crack from coolant leak. Then called Ford and received complaint number. Took to Kerry Ford and was told that Ford Motor Company is not responsible for failure, since my VIN not on recall. Even though the recall was the exact problem on my Escape. I have been dealing with a vehicle that overheats in traffic and not able to drive since and calls to Ford Motor has not been helpful or resolving this issue. Since July have cost me over $2,000. and my car not road safe.

Oct 19, 2025

After visiting the mechanic 4 times in a month and half and having my spark plugs and ignition coils changed 4 times, they found my 2017 Ford escape had a coolant intrusion which was affecting the engine. Every time I turn on my car it shakes uncontrollably and when it runs it occasionally shakes or stutters. Ford knew of this issue and could of have mitigated by recalling the vehicle for repairs. Especially the financial strain many people face from being told it would cost close to 10k to get it fixed. Without many people having funds to pay for repairs or purchase a new car, it forces people to continue to use the vehicle until it finally complete shuts down. Additionally, many people don't even know of the issue until its too late and it has caused issues. This a significant concern because this issue can cause cars stalling/seizures and significant car accidents because of those stalls.

Oct 03, 2025

My check engine light came on and my mechanic found codes P0300 and P0316 for engine misfires. Upon further inspection, they found coolant leaking onto cylinders, which they deemed could be a failed head gasket, cracked cylinder blocks, or a cracked engine block, which does include a warranty extension for this. They referred me to the dealership because this is a documented common problem, but the dealership is saying that there are no extended coverages pertaining to that on my car. My vehicle is available upon request and there were no symptoms prior to the failure. It seemed to happen out of nowhere.

Aug 07, 2025

The coolant leaks into the the cylinders. I bought this car June 7th 2025 and was told it was being sold as is due to hail damage. I have no issue with cosmetic problems but I come to find out that there is major defect with ford escapes. My vehicle started to overheat with my children in the car so I checked the coolant and it was empty. I have been keeping my eye on it and filling when needed but when I went to turn it on a couple days ago it will not start at all. I put 4,000 down on this car and got into payments because I trusted the dealership to put me in a car that was not known for these issues. I had no idea because I am not in the car business and I scrambled to get a car because mine was wrecked. The check engine light even came as the salesman was pumping gas to give me the car after I bought it and told me they would check into. I was told a couple days later it was a loose ignition coil and that they topped off the coolant for me. It was within the same week that I started having these issues because I am sure this issue was preexisting but they did not want to tell me.

Jul 16, 2025

1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 07, 2025

+ 20 more complaints for this component

EXTERIOR LIGHTING

24 complaints

Water intrusion severe in both taillight assemblies with normal rain. Safety issue due to water dimming or completely blocking out the bottom light Car has less than 40k miles.

Sep 12, 2025

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the driver's and passenger's side taillight housings were filled with water. The contact stated that when the trunk was opened, some of the water in the driver's side taillight housing drained out onto the ground. The contact stated that because of the failure, the taillights and the hatch failed to function as intended. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the failure was not covered under any known recall. In addition, the contact was quoted a fee for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

Jul 21, 2025

Prior to May 2022, both of the quarter panel mounted tail light assemblies on my 2017 Ford Escape SE started taking in water due the seals on the tail lights failing. Soon after those started failing the same thing began happening to the tail light assemblies on the hatch. I have replaced all 4 tail lights with OEM parts sourced from a salvage yard. All parts sourced from the salvage yard had a perfect conditions rating per the salvage yard. Fast forward to November 2024 and I began to notice the seals on the quarter panel mounted tail light assemblies begging to fail. Since then, the passenger side tail light assembly has began taking on water, with the driver side soon to take on water as well. Water and electricity do not mix. The tail lights are available for inspection upon request and I have included pictures. Driving at night or in low light conditions with my tail lights like this puts me and other drivers at risk due to water potentially shorting out my lights/electrical system and making my lights harder for other drivers to see. The problem, to my knowledge has not been reproduced or confirmed by a dealer or independent service center. The vehicle component has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. First appeared prior to May 2022 and again, after replacing the components, around November 2024. I have appealed to the Ford motor company about this and no recall or programs are in affect for this issue at this time. I have also consulted with other owners of the same vehicle with the same issue and there are multiple online forum threads about this issue.

Jan 31, 2025

Both low beam head lights stop working while driving. This is the third time in 18 months this has happened. The temporary fix has been to replace an electrical harness that has been burnt from heat. I understand a safety recall has been issued for other Ford Escapes with this condition.

Jan 28, 2025

Failure of defective and dangerous head and tail lights - total of six. Luckily, I identified the problem before a serious accident. This was previously reported without details or supporting documentation under NHTSA Complaint 11600823 by a family member. The uploaded documents show the actions of the dealership (Art Hill Ford) and Ford Motor Company.

Jan 12, 2025

+ 19 more complaints for this component

SERVICE BRAKES

24 complaints

Component: BRAKE BOOSTER While driving on the interstate (at 80mph), check engine light came on and vehicle struggled to maintain power to stay at speed, would downshift for power to get back but as soon as it up shifted speed would drop again. My fuel mileage also dropped drastically as well as forced me to exit interstate on order to get gas. In attempt to stop at the stop sign, I discovered I had little to no brakes. Brake pedal was extreme hard and could not be pushed down. Luckily no cars where in front of me or coming when I reached the stop sign, had to be put into N to stop/stay stopped at the sign until it was safe to completely exit the off ramp and get to the nearby gas station to safely park the car. SAFETY: Highly compromised for myself as well as others as it was impossible to stop/slow quickly nearly at all. Independent garage: all issued (including engine power) were direct result of Brake Booster FAILURE. Component has been replaced and remedied with a new replacement brake booster. I obtained pictures as well as kept the original part as it has clear damage to one side due to manufacturer/mechanical defect. - Ford has recalled this exact part, cause & reason for thousands of OTHER newer models. However clearly 2017 escapes are also effected. At first glimpse, it disnt appear that the brakes were the entire cause of rhe issues, especially since the brake light failed to come on.

Aug 22, 2025

The brakes locked up and was red hot had to poor water on them, had our shop put new brake pads ,rotors ,new hoses on rotors and brake calibers on it. It got so hot it melted the hose .Not even 2 weeks later it has done it again. So shop started all over with new pads ,rotors,hoses ,calibers ,and Master cylindeda.Still didnt fix the issues. They said something is got to be wrong with the ibs . I have had it towed to the dealership in panama city Fl. were we can trade it in cause we are scared of it now But there should be a recall on this before someone gets hurt This is very dangerous and could make you lose control of the vehicle when it does this white driving.

Jul 10, 2025

I had recently brought an SUV that came with no manuals for that vehicle. Which is important and crucial, but the scariest part and a life-threatening way. It came with no brake fluid at all. I was shocked, and you put my life and my son in danger. I will file a complain with Federal Trade Commission (FTC), State's Attorney General's Office, State's Department Of Commerce , Better Business Bureau (BBB) and The National Highway Traffic Safety Administration (NHTSA) for car safety issues and manufacturer recalls. It can be dangerous, and your brakes may not work properly. The fluid operates under high temperatures and high pressure, and without it, your car would not be able to stop when you push the brake pedal inside your vehicle. It will simply go to the floor without stopping, which will have catastrophic consequences. Thank you, Falvey's. I will order the manuals myself and go to O’Reilly Auto Parts first thing this morning to top off my brake fluid. Thank you, [XXX] , for protecting me and my son. The devil is a liar. That my consciousness told me to do further research and investigation. I forgive you all and hope the next customers get treated professionally, especially when it comes to safety. Number one priority! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 26, 2024

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, the contact had to depress the brake pedal to the floorboard before the brakes functioned properly. The contact stated that an alarm activated while driving, prompting her to pull over to the shoulder of the roadway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear brake rotors. The contact was informed that the key fob needed to be reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.

Oct 21, 2024

Emergency brake sets itself. Car won't start. Takes many attempts to get brake to release and be able to drive car.

Sep 17, 2023

+ 19 more complaints for this component

ENGINE,ENGINE AND ENGINE COOLING

24 complaints

The contact owns a 2017 Ford Escape. The contact stated that an abnormal, rumbling sound was coming from the vehicle at start-up, with the check engine warning light illuminated. The vehicle was taken to a dealer, and a tune-up was performed on it. Despite the tune-up, the failure persisted. The vehicle was taken back to the dealer, and the contact was informed there was coolant intrusion into the engine and the head gasket needed to be replaced. The vehicle was taken to two other independent mechanics, who advised the contact not to replace the head gasket because it was not a permanent repair. The contact was advised to replace the engine. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 67,895.

Aug 04, 2025

The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.

Nov 01, 2024

The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.

Nov 01, 2024

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.

Oct 21, 2024

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle misfired, with the check engine warning light illuminated. In addition, the RPMs were unusually low. The vehicle was driven to an independent mechanic however, the vehicle was not diagnosed or repaired. The vehicle was later towed to the dealer where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.

May 14, 2024

+ 19 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

19 complaints

Code for camshaft timing and cylinder 2 misfire. Scoped coils and performed relative compression test. Dead cylinder on number 2. Recommend manual compression test and cylinder leak down test to identify cause of low compression Performed manual compression test and confirmed cylinder has 0 compression. Performed cylinder leak down test. Air coming from crankcase. This indicates an issue with rings, cylinder wall, or piston. Engine will need to be replaced. The coolant leaked into the cylinders, which lead to engine failure.

Oct 11, 2025

I have a coolant leaking issue, that has harmed my engine and QuickLane at Bill Brown Ford in Livonia, recommended an engine change. There is a class action lawsuit about this, so it is a known defect.

Oct 01, 2025

My Ford Escape 2017 at 77,000 was diagnosed with coolant intrusion, causing catastrophic damage to the engine & requiring a total engine rebuild. This is a known issue identified by Ford in CSP 21N12 by Ford and TB 22-2134, but Ford has refused to subsidize any repairs because the car warranty is over 7 years old (it is currently an 8.5 year-old car). This issue can cause overheating, engine failure, and fires & has been known by Ford since at least June 2022, but they failed to notify me via mail or otherwise & have refused all requests to grant an extension or partial coverage for the necessary engine repairs.

Sep 23, 2025

Engine light came on and then 3 days later, the car would not drive. Got the car inspected and found out the coolant is leaking into the engine.

Aug 05, 2025

My car began throwing codes for a Cylinder 2 misfire in October of 23. We did a tune up. Within a few months, same issue. By Oct of 24 my head gasket needed replaced. Now it is August of 25 and I am having the same issue and signs that the head gasket is bad again. I am told by dealers this is due to a faulty head gasket that Ford knowingly put in the vehicles. There is a limited recall for the 1.6L but not the 2.0 EcoBoost motors. I am now out thousands of dollars for the new head gasket less than a year ago and am being told the only fix is to replace the engine as a whole which will be thousands of more. This is due to Ford putting in faulty parts, and not taking responsibility. I am now out of a car, while working full time with an [XXX] and a baby on the way because Ford my & my childrens safety is not worth driving a car that could break down at any moment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 01, 2025

+ 14 more complaints for this component

AIR BAGS

15 complaints

Passenger side dash is seperating round the airbag area

Dec 06, 2025

The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the passenger's side front end of the vehicle hit a cow and was significantly damaged. Several unknown warning lights were illuminated after the crash. The air bags failed to deploy. The contact sustained neck and back pain, and bruises on the chest from the seat belt. The contact received medical assistance. The vehicle was towed to an autobody repair shop. A police report was filed but the contact did not have the police report information available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.

Jun 04, 2025

Crash: 1

Injuries: 1

On [XXX], I was driving on the left lane of freeway [XXX] All of a sudden curtain airbags (both sides) deployed for no reason. The force/impact of the airbags felt like something extremely heavy or big landed on top of the roof. My vehicle slowed down automatically and then went into crash mode and was unable to start/drive. I stepped outside to look at my vehicle and not a scratch or dent was on my vehicle. I was not in an accident or anything. Was alarming/unsafe because I was on the freeway during [XXX] which is busy at that time so I could have been in a massive wreck and if I had my 4month old in the vehicle she would have been crushed/dead. On [XXX] my vehicle was inspected by silverrock and they denied the claim being "outside influence". At that time my vehicle was at Clover's Collison (still is) and the owner ran diagnostics. From 2/16-2/21 I have been reaching out to Carvana/Silverrock and trying to have them take care of this for me but they did nothing. I called my Progressive Insurance on 2/21 and they sent an inspector out as well and on 2/23 they did not find anything that could have caused the airbags to deploy. I called Ford Customer Service/recall department to ask regarding a recall on this vehicle and nothing has been reported with this model. I am currently having Clovers Collison (easpointe) repair the vehicle out of my pocket ($6,000) since insurance/warranty/carvana is doing nothing to help with this case. I need to be able to drive and Carvana/Silverrock have put me in a huge/massive bind to where I need this vehicle to go to/from work. Driving from Saint Clair Shores, MI to Novi, MI everyday. *No check engine lights, or any warning signs on my dash before this happened* INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 26, 2024

The contact owned a 2017 Ford Escape. The contact stated while driving at 35 MPH the contact struck another vehicle in the middle of the passenger side, causing front-end damages to the contact's vehicle and the passenger side of the other vehicle. No air bags deploy. The seat belt retracted against the contact's chest causing the pacemaker in the contact’s chest to be pushed back, and the contact glasses broke during the impact. The contact sought medical attention to make sure the pacemaker was not damaged; the other driver was not injured. A police report was filed. The vehicle was towed to a tow lot and was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 20,000. The VIN was not available.

May 03, 2023

Crash: 1

Injuries: 1

I WAS STRUCK ON THE DRIVERS SIDE FRONT TIRE/BUMPER AREA BY A CAR EST AT 30MPH WHILE I WAS GOING LESS THAN 10MPH. AIR BAGS DID NOT DEPLOY ANYWHERE ON MY VEHICLE AND MY CAR IS TOTALED. BRAND NEW ENGINE PUT IN APPROX 1000MILES AGO AND WONDERING IF SENSORS GOT THROWN OFF? TOW DRIVER, POLICE AND TOW LOT COULDN'T BELIEVE NO AIRBAG DEPLOYMENT AS I WAS SHOCKED AS WELL.*DT

Mar 09, 2021

Crash: 1

Injuries: 1

+ 10 more complaints for this component

FUEL/PROPULSION SYSTEM

11 complaints

We are having a problem with the fuel injector system and maybe the fuel pump. It seems that there is not enough fuel getting the the engine and while on the road it seems like it wants to stall or something. I have had 2 different mechanics do a OBD and nothing shows up. There is no engine light that comes so they say they can't get a good read. I saw the article of ford recalls about low pressure fuel pump may fail. I called Ford to explain what is happening and they said there is no recall. I said maybe this is the start of something and they said to contact (NHTSA). I have tried fuel injector cleaners twice with 2 full tanks of 93 grade fuel and no change at all. The Ford escape might have the same problem with the other Fords that are being recalled. I hope someone can help me with this problem before something happens on the highway! Thankyou!

Jul 17, 2025

The high pressure fuel pump failed causing damage to cam and shavings in motor. The mechanic said engine needs to be replaced. I could have been driving on the interstate instead of a back road when this happened and I lost power. Lucky for me I wasn't. It could have been very bad. Ford has had a service bulletin out on this issue for some time. I had to go to 3 different Mechanics before one would even touch it. They all said the same thing. You will need at least a new cam probably a new engine per the service alert. Ford says those mean nothing and they can't help me. If I had been on interstate and crashed then maybe they would talk to me.

Oct 27, 2023

Owner of a 2017 Ford Escape; After refilling vehicle at local fueling station the vehicle would not start. Check engine illuminated. Attempted to start; however the vehicle would not; and everything lit up on dashboard. Finally after the 3rd/4th try the vehicle finally started. Taken vehicle to dealer and was informed it was the purge valve. Headed towards dealership shortly to find the reason. This happens every time I fill up the vehicle; otherwise it starts perfectly. Having to pay a $149. fee for them to check why the engine light is on; although, a gentleman checked it previously for free at the dealership; the representative stated they had to do further testing. Consequently, I see the Ford Focus had the same issue..

Jan 19, 2023

Whenever I put gas in my vehicle it hesitate to start. I reported this to the dealership when it started doing this about 3 weeks after getting it. I purchased it on January 24, 2022.

Sep 17, 2022

The purge valve sylanoid is malfunctioning. Every dealership and auto store in my town is out of the part and backordered, which tells me this is a common problem.

Jun 01, 2021

+ 6 more complaints for this component

ENGINE AND ENGINE COOLING,POWER TRAIN

10 complaints

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The contact was able to coast to the side of the on-ramp where the vehicle failed to restart. The contact asked passersby for help pushing the vehicle off the ramp. The vehicle was towed to the dealer and was diagnosed with coolant intrusion into the cylinder, causing engine failure. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The contact then towed the vehicle to an independent mechanic who confirmed coolant intrusion in the cylinder. The contact stated that the engine needed to be replaced. The contact then towed the vehicle to another independent mechanic, who confirmed coolant intrusion into the cylinder. An independent mechanic replaced the engine block. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Dec 02, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds, the vehicle started to shake abnormally. Additionally, while shifting from fourth to fifth gear, there was a violent clunk coming from the transmission. There were no warning lights illuminated. The vehicle was taken to the local dealer who test-drove the vehicle for an hour but was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired, and the failure persisted. While the contact’s wife was driving, the failure recurred. The contact stated that the check engine warning light was illuminated. The vehicle was taken back to the local dealer, where it was diagnosed that the cylinder head had fractured, and coolant was leaking into the engine. The dealer recommended that the engine and transmission be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

May 23, 2025

The contact owns a 2017 Ford Escape. The contact stated that while at a stop sign, the vehicle stalled. The vehicle was restarted but failed to shift into gear. While driving 55 MPH, the speedometer decreased, the vehicle failed to accelerate and then stalled. The contact was able to veer over to the side of the road. The vehicle failed to shift into gear. There were no warning lights illuminated. The contact called for a tow truck. The tow truck driver informed the contact that there was coolant leaking from the vehicle. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 208,000.

Oct 28, 2024

The contact owns a 2017 Ford Escape. The contact stated that while pulling out of the driveway, the messages that "Engine Overheating, Do Not Drive" and "Power Train Failure" were displayed on the instrument panel. Additionally, the vehicle was jerking. The vehicle was placed in Neutral(N) and coasted back into the garage. The vehicle was towed to a dealer where it was diagnosed and determined that the short block needed to be replaced due to coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.

Sep 23, 2024

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated with an error message of "Vehicle Overheating – Turn Off Vehicle" prior to the engine overheating. The vehicle was able to be moved to the shoulder before the vehicle was towed to the dealer. The dealer diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

May 28, 2024

+ 5 more complaints for this component

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

9 complaints

Coolant intrusion into cylinders at 81,000 miles has damaged engine and transmission pump, requiring replacement of both. Appears this is a known issue with both 2.0L and 1.5L engines.

Nov 14, 2025

I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.

Jul 07, 2025

The oil pump failed due to the coolant intrusion into the engine, causing low pressure and sludge. My mechanical breakdown warranty inspected it and will not cover the replacement due to the sludge. The check engine light came on and off after I hit 70000 miles, and I was alerted to a recall when I got my last oil change in March of 2024, but the Ford dealership stated I had no warranty and no recall to address.

Nov 28, 2024

Coolant intrusion into combustion chamber requires new engine. Verified by Ford dealer. Not covered by warranty. Ford technician states engine block manufacturer issue.

Nov 24, 2024

Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!

Nov 14, 2024

+ 4 more complaints for this component

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

8 complaints

continues to roll when parked engine has been replaced twice grinding when putting in park

Nov 19, 2025

For the past two years I have drove a 2017 ford escape. Over the past two years my car has failed me multiple times My question is for ford motor company. Knowing this is a known issue with escapes…why are they doing nothing to help customers who have had a total engine failure due to manufacturing’s flaws ?

Oct 30, 2024

2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.

Jul 31, 2023

2017 Ford Escape 2.0L Ecoboost at 58K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away), could cause accident, injury and/or death. I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (this can't be legal). FIX THIS NOW BEFORE...

Jul 31, 2023

Vehicle is at 130000 miles and Transmission pump is failing. Car stalls out at low RPM. Taken to Ford dealership for diagnosis and told about transmission pump and coolant getting into engine. This seems unreasonable for a 5 year old vehicle driven new with routine maintenance.

Jun 29, 2023

+ 3 more complaints for this component

FUEL SYSTEM, GASOLINE

8 complaints

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle jerked, stalled, and hesitated while accelerating. Additionally, on several occasions, the vehicle failed to immediately start. The vehicle was towed to the local mechanic, who diagnosed the vehicle and became aware that there was an odor of fuel on the spark plugs, due to a faulty fuel pump. The fuel pump was replaced, but the failure later reoccurred. The vehicle was taken to the local dealer, who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was repaired. The contact stated that the fuel pump had been replaced three times. The manufacturer was not yet contacted. The failure mileage was 75,000.

Aug 13, 2025

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was difficult to start after refueling. The contact stated that after the vehicle was started, the vehicle shut off while depressing the accelerator pedal. The contact stated that the vehicle was able to be restarted and responded as needed after several attempts. The contact stated that the failure had become a consistent failure. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.

Feb 11, 2025

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stopped the vehicle and checked the fluids, and the fluid levels were sufficient. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic retrieved DTC code: P0450. The vehicle was not repaired. The check engine warning light illuminated became illuminated again. The vehicle was taken back to the independent mechanic and the failure code P0450 was retrieved again. The dealer was contacted and made aware of the failure and the failure code information. The fault code identified a failure with the evaporative emissions system failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 122,089.

May 20, 2024

The contact owns a 2017 Ford Escape. The contact stated that after refueling the vehicle, the vehicle was difficult to start while still at the pump. The contact stated while driving at various times, there was fumes coming from the vehicle with the check engine warning light illuminated. The contact took the vehicle to a local mechanic and was informed that the failure was due to the vehicle not having a gas cap. The vehicle was not repaired. At the suggestion of the mechanic, the contact attempted to use different grades of gasoline however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.

Feb 21, 2024

The contact owns a 2017 Ford Escape. The contact stated that while at a traffic light or a stop sign, the vehicle jerked and jolted forward when the accelerator pedal was released. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the purge valve was stuck open. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 72,239.

Aug 14, 2023

+ 3 more complaints for this component

SERVICE BRAKES,ENGINE

8 complaints

The contact owns a 2017 Ford Escape. The contact's daughter stated that while driving 40 MPH around a bend, the brakes failed to function as intended. The contact's daughter depressed the brake pedal, but the brake pedal seized. The contact's daughter had to depress the brake pedal with force. The vehicle came to a stop when the contact's daughter shifted the vehicle into park(P). The vehicle was towed to an independent mechanic, who diagnosed the vehicle with vacuum brake booster pump failure. The vehicle was repaired. The contact's daughter stated that when the mechanic took the vehicle for a test drive, the timing belt fractured. The vehicle was then diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was 126,000.

Apr 04, 2025

The car experienced a sudden loss of boost power and, at the same time, and MUCH more concerning and dangerous, a total loss of brake power assist. The brakes were firm (hard), but had ZERO power assist, and I could barely stop the car at idle in my driveway, much less on a highway or open road. I thank God that my son, who was driving at the time, was not in a dangerous situation when this failure occurred. It turns out, a single vacuum pump, mated directly to the camshaft, applies vacuum boost to the turbo (power loss) and brakes (catastrophic brake failure). I replaced the vacuum pump, but the problem persisted, so I had to take it in to the dealership for evaluation. I was told the problem is the bolt that mates the vacuum pump to the cam shears off when the vacuum pump seizes. I subsequently read of many cases of this problem on the Escape, but also on the F-150 (for which there is apparently a recall???) -- really, any Ford with an Ecoboost turbo engine. Additionally, the bolt shearing and vacuum pump disintegrating, leads to metal shavings that destroy the turbo. How this VERY serious road hazard caused by a terrible engineering design flaw (single point of catastrophic failure) hasn't resulted in a MAJOR safety recall for all these Ford Ecoboost engines is totally shocking and beyond me. This is coming from an engineer who has spent 50+ years working on cars. NHTSA has absolutely failed in not addressing this terrible safety and design problem.

Dec 20, 2024

2017 Ford Escape 1.5 ecoboost with only 50,571 miles. The engine failed as did the brakes due to the booster breaking off at the engine cam. I called Ford Motor Company and they asked me to take it to a Ford dealer because they have a customer service program on that engine which extended the power train warranty period to seven years. I notified Ford of the engine failure in August 2024, made an appointment at a Ford dealer per their request, had it towed to the dealer, and on 10/31/24 the Ford dealer notified me that the engine was defective and will cost $8000 to fix it. Ford Motor Company said sorry, the 7 year in service date on this vehicle expired on 10/19/24 just 12 days earlier, and refused to fix the engine. I had to pay the Ford dealer a $210 check out fee then go to the expense of towing the vehicle back home and stuck with a junk vehicle that Ford knows their ecoboost engine has a manufacturers defect.

Dec 12, 2024

My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.

Nov 06, 2024

In Jan 2019, we bought this certified pre-owned car. Recently, we received a recall noticed that involved the timing system. We took it in and was told that the system was resolved and there was no further issues. Two days after leaving the dealer, the check engine light came on. The car began having the same issues that where present before taking it in for the recall timing issues. When I called to return the car, I was told that there was no further issues to address and I was responsible for any further concerns. Shortly after my brake pedal became stiff and was difficult to stop. I was able to get it stopped safely. The next day the engine died and would not start. After taking it to a mechanic, I was told the the engine would need to be replaced due to the timing belt snapping. The car had less than 70,000 miles on it and if there were any issues with the timing belt they should have been caught during the time the recall issues were addressed.

Aug 11, 2023

+ 3 more complaints for this component

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

8 complaints

Transmission failed turbo failed electrical systems failed.

Apr 02, 2025

My ford escape was diagnosed 12/31/2024 with a slight coolant intrusion. The dealership said my escape would require a new short block engine at the tune of $7555.28. I still owe $5800. I bought my car 12/2020 from a ford dealership with 3rd party extended warranty with 45k and now vehicle has 72k. Ive been having vehicle serviced at different ford dealership located closer to my house.

Jan 01, 2025

The vehicle started over heating for no reason, filled the coolant with last oil change within a few days before. Would get to the point the car would stop driving. Happened a few times a day then spread out to less and less. Then happened randomly one day and the car never started again. It stays in a dangerous over heat mode where the car won’t start. I had to have it towed almost 60 miles home and then Uber myself home. We had the car looked at. Never diagnosed, but we were told we have a cracked head. Possible coolant leakage. Total Engine failure. The cause is because the vehicle is defective p

Aug 23, 2022

3-4 times a year my 2017 Ford Escape doesn't automatically start after auto stop start turns the engine off and i have to shift into park and restart the car. This has happened basically since new.

Jun 08, 2022

Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.

Jul 06, 2021

+ 3 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

7 complaints

My car is having a coolant intrusion/ head gasket failure. There is a recall already for my car which was code CSP 21N12 for this issue. Yet when I put in my VIN for CSP coverage it shows no recalls for my vehicle. I have a 2017 ford escape eco boost 1.5L. It matches the make , year, and engine for the problem. My car is misfiring, white smoke from exhaust from cold start , and having coolant loss with no dripping on the ground.

Aug 24, 2025

Car engine stopped running while driving. Car was taken to dealer, they said transmission but Ford Corporate says they have no record of the issue. How is that? The car is doing the same thing again and I am afraid to drive it, if it would start. Now ,it won't even start. How are they allowed to keep this stuff secret? I know nothing will happen , but the next time this occurs someone could die as it doesn't care where it shuts off.

Jul 06, 2022

CHECK ENGINE LIGHT CAME ON, AND CODES INDICATE MISFIRE. I HAVE HAD THE CAR BACK AT THE DEALERSHIP 3 TIMES NOW, AND AS OF 9/10/19, IT IS WAITING FOR A NEW LONG BLOCK. THEY SAID TO EXPECT AS LEAST 3 MORE AFTER THEY HAD IT FOR A FULL WEEK. AFTER READING ABOUT THIS ISSUE, AND HAVING NEW COILS INSTALLED, AND SPARK PLUGS, IT IS MY THOUGHT THE COOLANT LEAKING INTO THE CYLINDER IS THE ISSUE. I WILL CALL ON MONDAY TO SEE ABOUT GETTING A NEW CAR, THIS HAS BEEN A COMPLETE HEADACHE SINCE THE LIGHT CAME ON 2 WEEKS AFTER TAKING OWNERSHIP IN JULY. EACH TIME LIGHT GOES ON, IT IS USUALLY RIGHT AFTER STARTING CAR, IT DRIVES FINE BUT MAY IDLE RUGGEDLY FOR A BIT. ONE TIME, THE LIGHT CAME ON BUT TURNED OFF BEFORE I CALLED DEALERSHIP, THEN IT CAME BACK ON AGAIN, AND I BROUGHT IT RIGHT BACK TO THE SHOP. I AM WONDERING AT ONE POINT THIS CAR WOULD BE CONSIDERED A LOSS SINCE THE DEALERSHIP GIVES ME A RENTAL EVERY TIME IT IS IN THE SHOP.

Sep 16, 2019

I WAS THE OWNER OF A 2017 FORD ESCAPE WITH UNDER 27000 MILES. ON 7/16/19, IT HAD BEEN PARKED FOR 6 HOURS AT MY PLACE AND I WAS AWOKEN AT 12:30 AM BY FIRE/POLICE THAT MY CAR WAS ON FIRE. THE FIRE STARTED UNDER THE PASSENGER HOOD AREA. THE CAR IS A TOTAL LOSS AND FIRE DEPT DETERMINED IT WAS AN ELECTRICAL FIRE. STILL WAITING ON THE ACTUAL CAUSE OF THE ELECTRICAL FIRE. I'M JUST GLAD THAT I WAS NOT IN THE VEHICLE OR HAD ANYONE WITH ME WHEN THE FIRE STARTED. THIS IS THE SECONDARY CAR I HAVE GOTTEN FROM SAM PACK'S 5 STAR FORD IN CARROLLTON. THE FIRST CAR I PURCHASED FROM THAT DEALERSHIP WAS A 2015 FORD ESCAPE PRE-CERTIFIED USED BUT AFTER A FEW MONTHS WITH ISSUES, IT TURNED OUT TO BE PART OF AN INSURANCE FLOOD SCAM AND WAS NOT LOOKED OVER FOR IT BE CERTIFIED USED. THEY PUT ME IN A NEW 2017 FORD ESCAPE WHICH HAS NOW BURNED UP. I HAVE NOTHING FROM THIS WHOLE SITUATION. I HAVE ALSO CALLED FORD CUSTOMER RELATIONS AND GOT A CASE NUMBER AND WAS TOLD SOMEONE WOULD BE CONTACTING ME. STILL HAVE NOT HEAR BACK FROM FORD AND THAT WAS OVER 2 WEEKS AGO. THIS SEEMS TO BE BAD BUSINESS AND THERE COULD BE A POTENTIAL SERIOUS DEFECT WITH THE CAR THAT COULD AFFECT OTHER CONSUMERS. AT THIS POINT NO ONE SEEMS TO KNOW WHY/HOW THE PARKED CAR CAUGHT FIRE. I HAVE ATTACHED PICTURES OF THE CAR

Aug 22, 2019

Fire: 1

AS AN UPDATE TO MY PREVIOUS COMPLAINT, THE CAR HAS NOW BEEN IN THE SHOP AT FORD TWICE. THE FIRST TIME, THE "FIXED" THE ISSUE ON THE SAME DAY- THEY REPLACED A SENSOR THAT THEY SAID WAS BAD AND THAT WE SHOULD HAVE NO MORE PROBLEMS. THE NEXT MORNING, THE SAME OVERHEATING MESSAGE APPEARED AND THEN AGAIN LATER THAT DAY. GOT CAR IMMEDIATELY TO THE SAME FORD DEALERSHIP. IT HAS BEEN ONE WEEK SINCE DROPPING IT OFF. THE FIRST DAY, THE SERVICE ADVISOR CALLED AND SAID THEY HAD TO REACH OUT TO FORD TECHNICIANS BECAUSE THEY HAD NO IDEA WHAT ELSE IT COULD BE BESIDES THE SENSOR. TODAY, WE RECEIVED A CALL FROM FORD AND WAS TOLD THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM. SUPPOSEDLY ONE OF THE TECHNICIANS HAS DRIVEN THE CAR 30 MILES AND HAS HAD NO ISSUES. WE HAVE MULTIPLE VIDEOS AND SHARED THEM VIA TEXT WITH THE SERVICE ADVISOR THAT SHOWED THE MESSAGE WE WERE RECEIVING. THIS HAS HAPPENED 3 TIMES NOW, IN TRAFFIC WHILE TRYING TO ACCELERATE, THE "HIGH ENGINE TEMPERATURE STOP SAFELY" SUDDENLY APPEARS AND THE ENGINE BASICALLY SHUTS DOWN, LEAVING YOU UNABLE TO STOP SAFELY AT ALL.

Jul 03, 2019

+ 2 more complaints for this component

SEAT BELTS

7 complaints

The driver seatbelt will not lock when fully extended or in the event of an accident. This will be the third time that I will have had to have this repair done. Ford warrants the part for 5 years or 60,000 miles. I am out of the five year window but I just turned 60,000 miles. Repair will cost upwards of $800. Unfortunately I am not in the habit of checking my seatbelt to see if it works. There was no warning that the seatbelt was not operating properly. If I am in an accident, the seatbelt will be useless. I discovered the malfunction by chance the other day.

Mar 24, 2025

The backseat passenger side seat belt locked up. The seat belt pulls out, but it will not retract without being forced in. This means I cannot have a passenger in this seat, because they would not be properly restrained if an accident were to occur. There have been no accidents with my vehicle to have caused this malfunction, but it is a serious issue. I had it examined by the dealership that sold it to me (Ray Skillman in Avon), and I was told that while it is a common issue it is not covered under warranty or on recall. I was also told that it could be months until the part would get in, because it still has to be ordered from Ford and it is so common that the part is on back order. I was not aware of this until I had a passenger in the backseat (still a new car to me since I bought it used with no accidents reported on it and the dealership does not check the seatbelts prior to sale of vehicles, only the engine), and they pointed it out to me. It is available for inspection upon request.

Feb 02, 2023

The front passenger seat belts do not lock during hard braking. Seats belts fail to lock and engage. This is a very serious safety issues. If we were to get into an accident I fear the possible damage during impact

Jul 09, 2022

THE FRONT DRIVER AND FRONT PASSENGER SEAT BELTS ARE NOT RETRACTING PROPERLY. I DID A SEARCH ONLINE FOR OTHER MODELS OF THIS YEAR AND MANY PEOPLE ARE HAVING ISSUES WITH THIS. PLEASE INVESTIGATE THIS AS THIS IS A SAFETY ISSUE.

Apr 20, 2021

VEHICLE IS ONLY FOUR YEARS OLD AND DRIVERS SIDE SEAT BELT RETRACTS SLOWLY. I ALSO OWN A 2010 FORD ESCAPE WITH THE SAME PROBLEM. THE SEAT BELT ENDS UP GETTING SLAMMED IN THE DOOR WHICH I AM SURE IS EVENTUALLY GOING TO COMPROMISE THE INTEGRITY OF THE BELT. THIS HAS BEEN GOING ON FOR A FEW MONTHS

Mar 03, 2021

+ 2 more complaints for this component

VEHICLE SPEED CONTROL,ENGINE

7 complaints

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.

Jun 17, 2024

2017 Ford Escape SE 4WD with a 4 CLYINDER D 1.5 DI TURBO engine. We purchased this vehicle used, in 2019 with 42,384 miles. We have kept up with all scheduled maintenance through the dealership. Until April of this year, we have had ZERO issues with this vehicle! First, the check engine light came on Upon starting, another warning "Engine Fault Service Now" would appear. Aside from the lights, the only initial indication something may be off was the "sloshing" noise that came from the engine after shutting it off. Initially, we took the car to our independent mechanic who informed us that the car was experiencing coolant intrusion into the engine and the only remedy would be to replace the engine. He shared with us that this type of engine is NOTORIOUS for this malfunction. Being as Darling's could not give us an appointment promptly, , we just kept checking the coolant levels and cautiously drove the vehicle. On May 3, I was driving when the dash lit up with "High Engine Temperature-stop safely" warnings and the gauge went from normal to all the way to H. We added coolant and this did not happen again. However, between May 3 and the date of our appointment at the dealership, May 17th, a host of new problems seemed to happen overnight. The car would not start several times both after being driven and sitting overnight. While backing down my driveway, the car stalled and wouldn't start again, luckily I wasn't in traffic. Right before our appointment and the final straw was when I was leaving for work. The car wouldn't start, so I left it for a few minutes and I was able to restart it. I drove down the street maybe a block away when all this white smoke filled the inside of the car along with pouring out the back exhaust. Darling's stated it "coded P0304, for a misfire on 4, coolant was entering cylinder 4, needs a motor". Cost to fix is more than what the car is worth and we still owe $4000 on it. WHY IS THERE NO RECALL?

May 23, 2024

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE HER GRAND-DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SPUTTERED AND DECELERATED TO 8 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT WHO ERASED SEVERAL UNKNOWN DIAGNOSTIC TROUBLE CODES. THE VEHICLE OPERATED AS DESIGNED AFTER THE CODES WERE ERASED. THE CONTACT WAS INFORMED THAT ERASING THE CODES WOULD NOT PREVENT THE FAILURE FROM RECURRING. ZECK FORD (4501 S 4TH ST, LEAVENWORTH, KS 66048, (913) 727-1650) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 64,000.

Jul 07, 2020

I TURNED FROM THE PARKING LOT INTERSECTION IN EAGLE RUN SHOPPING CENTER, NW OF WENDY'S, FROM WEST TO SOUTH ONTO THE PARKING LOT ROAD THAT ACCESSES THE W MAPLE RD & BIRCH ST INTERSECTION. I COMPLETED MY TURN AND DROVE SOUTH DOWN THE PARKING LOT ACCESS ROAD TO THE W MAPLE & BIRCH ST INTERSECTION WHERE THE TRAFFIC LIGHT WAS RED. I CAME TO A COMPLETE STOP TO WAIT FOR A GREEN LIGHT. I STOPPED A WAYS BACK FROM THE MEDIAN CURB OF THE INTERSECTION TO ALLOW FOR TURNING TRAFFIC FROM THE WEST. SHORTLY LATER, WHILE WAITING FOR THE LIGHT TO CHANGE, I NOTICED A VIBRATION OF THE CAR AND LOOKED AT THE TACHOMETER WHICH SHOWED 1,200 RPM & RISING (600RPM IS NORMAL). IMMEDIATELY THE CAR BEGAN TO PHYSICALLY LUNGE FORWARD WITH INCREASED ENGINE NOISE SO I INSTINCTIVELY PLACED MORE PRESSURE ON THE BRAKE PEDAL WHICH HAD NO AFFECT. THE CAR'S ENGINE WAS NOW RACING WIDE OPEN & I HAD NO CONTROL OF THE CAR'S RAPIDLY INCREASING FORWARD MOTION. AT THIS POINT, TO AVOID A CATASTROPHIC ACCIDENT BY BEING PULLED INTO TRAFFIC AT THE INTERSECTION, I STEERED TO THE RIGHT TOWARDS THE SHOULDER HITTING THE TRAFFIC LIGHT POLE WITH THE BRAKE APPLIED THE ENTIRE TIME.

Dec 29, 2017

Crash: 1

Injuries: 1

I TURNED FROM THE PARKING LOT INTERSECTION IN EAGLE RUN SHOPPING CENTER, NW OF WENDY'S, FROM WEST TO SOUTH ONTO THE PARKING LOT ROAD THAT ACCESSES THE W MAPLE RD & BIRCH ST INTERSECTION. I COMPLETED MY TURN AND DROVE SOUTH DOWN THE PARKING LOT ACCESS ROAD TO THE W MAPLE & BIRCH ST INTERSECTION WHERE THE TRAFFIC LIGHT WAS RED. I CAME TO A COMPLETE STOP TO WAIT FOR A GREEN LIGHT. I STOPPED A WAYS BACK FROM THE MEDIAN CURB OF THE INTERSECTION TO ALLOW FOR TURNING TRAFFIC FROM THE WEST. SHORTLY LATER, WHILE WAITING FOR THE LIGHT TO CHANGE, I NOTICED A VIBRATION OF THE CAR AND LOOKED AT THE TACHOMETER WHICH SHOWED 1,200 RPM & RISING (600RPM IS NORMAL). IMMEDIATELY THE CAR BEGAN TO PHYSICALLY LUNGE FORWARD WITH INCREASED ENGINE NOISE SO I INSTINCTIVELY PLACED MORE PRESSURE ON THE BRAKE PEDAL WHICH HAD NO AFFECT. THE CAR'S ENGINE WAS NOW RACING WIDE OPEN & I HAD NO CONTROL OF THE CAR'S RAPIDLY INCREASING FORWARD MOTION. AT THIS POINT, TO AVOID A CATASTROPHIC ACCIDENT BY BEING PULLED INTO TRAFFIC AT THE INTERSECTION, I STEERED TO THE RIGHT TOWARDS THE SHOULDER HITTING THE TRAFFIC LIGHT POLE WITH THE BRAKE APPLIED THE ENTIRE TIME.

Dec 29, 2017

Crash: 1

Injuries: 1

+ 2 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

7 complaints

Since last four months I get multiple warning lights with alarm in my car . 1) Engine failure contact dealer immediately announcement 2) steering assist failure announcement ( & steering becomes heavy) 2) Hill assist failure 3) rear park aid failure announcement 4) 911 assist is not operational contact dealer . The odometer and speedometer goes blank and I can not see what speed I am driving at. I have given my car to dealership 4 times so far. For multiple weeks. still the same issue. I am not getting any replacement vehicle . I am concerned about safety of my, my family and other people on the road. I need help to get a reliable vehicle that I can use safely. I have valid extended warranty. I have attached example invoice showing I was asked to pay lot of money out of pocket ispite of having warranty.

Apr 22, 2024

Auto restart stopped working Coolant leaking into 2 cylinders, causing full engine replacement

Aug 12, 2023

On 06/07/2022 I started my car in the morning and as I put the car in reverse I was greeted with a message "engine is hot pull over safely" the heat gauge was all the way to the top. After 1/2 block I turned around and pulled back in the driveway. The engine was running roughly and kept turning off. We opened the hood to check the coolant and it was empty. We put water in the radiator so I could go to a nearby store for antifreeze/coolant, but the car was running so roughly and wouldn't accelerate, so after a couple of blocks I turned around and went back to my driveway. Trouble shooting research uncovered many many 2017 Ford Escape eco boost models have had this exact experience, yet there are no recalls... Please advise my next steps regarding proceeding from here. My car only has 42,000 miles on it and I still have 4 yrs of payments to make...

Jun 07, 2022

MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."

Jan 22, 2020

CAR STALLS AT INTERSECTIONS. THIS STARTED HAPPENING IN JANUARY AND HAS HAPPENED 5-10 TIMES SINCE. MESSAGE COMES UP TO PUT CAR IN PARK TO RESTART. THIS IS EXTREMELY DANGEROUS AS I DO NOT KNOW IF THE CAR WILL RESTART AND POSSIBLE REAR END ACCIDENTS.

Feb 09, 2019

+ 2 more complaints for this component

VEHICLE SPEED CONTROL

7 complaints

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND CEASED IN THE DEPRESSED POSITION. THE VEHICLE WAS TAKEN TO GLENWOOD SPRINGS FORD (55 STORM KING RD, GLENWOOD SPRINGS, CO 81601) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE ACCELERATOR PEDAL MECHANISM AND BINDING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,312.

Apr 29, 2020

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.

Dec 31, 2019

HAD A CRASH YESTURDAY,PULLED INTO BUSINESS, APPLIED BRAKES,DID NOT WORK CAR STARTED ACCELERATING COULD NOT STOP,BRAKE S DID NOT WORK,CRASHED INTO BUILDING,,CAR GOT TOWED,15 THOUSAND DOLLAR DAMAGE MY INS.HAS TO PAY,PLUS THE CORNER OF BUILDING.POLICE REPORT SAID,FAILED TO STOP,I COULD NOT.THIS SHOULD HAVE NEVER HAPPENED,CONTACTED FORD,WITH NO AVAIL. HAVE FRACTURED RIBS,PLENTY OF BRUISING, AND MY NECK HURTS.ITS A 2017 FORD ESCAPE,WICH I BOUGHT NEW. I'M AFRAID OF DRIVING IT AGAIN,WHAT IF IT HAPPENS AGAIN,AND I WOULD HURT SOMEONE ELSE.FORD SHOULD BE RESPONSIBLE FOR THIS MATTER,NOW I HAVE TO BUY ANOTHER CAR,I WILLNOT DRIVE THE SAME CAR AGAIN

Jun 06, 2019

Crash: 1

Injuries: 2

I HAD THE CRUISE ON AT AROUND 70MPH I CAME UP ON TRAFFIC SO I TOUCHED THE BRAKES AND ALL OF A SUDDEN THE ENGINE STARTED REVVING ALMOST TO THE RED LINE IT WAS LIKE THE TRANSMISSION DROPPED DOWN TO A LOWER GEAR ALL OF A SUDDEN.THIS HAS HAPPENED TO ME TWICE I TOOK IT TO THE DEALER AND THEY ROAD TESTED IT ON THE HIGHWAY AND THEY SAID THEY TRIED EVERYTHING THEY COULD THINK OF 25 TIMES AND COULDN'T,DUPLICATE IT. THEY ALSO SAID FORD HAD NO BULLETINS OR COMPLAINTS OR RECALLS ON THIS CAR.

May 27, 2018

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MORE THAN ONE OCCASION. IN ADDITION, THE VEHICLE HESITATED UPON ACCELERATION. THE DEALER (BILL BROWN FORD IN LIVONIA, MICHIGAN) WAS CALLED AND THE CONTACT LEFT A VOICEMAIL. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

Apr 24, 2018

+ 2 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

6 complaints

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle started to shake and vibrate and decelerate. The vehicle was taken to a nearby mechanic who diagnosed that the alternator and alternator belt had failed and needed to be replaced. The alternator and alternator belt were replaced, and the vehicle was repaired. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated, and the vehicle decelerated, and the steering wheel was difficult to control. After stopping the vehicle and shifting to park(P), the vehicle rolled backwards causing the driver to activate the parking brake. The vehicle was towed to the local mechanic who diagnosed that the transmission needed to be replaced. The transmission was not yet repaired. The manufacturer and local dealer were not contacted regarding the failures. The failure mileage was 107,000.

Oct 23, 2025

EVERYTIME AUTO START STOP IS INITIATED AND I RELEASE THE BRAKE MY VEHICLE SHUTS DOWN WITH THE NOTIFICATION "SHIFT TO P AND RESTART ENGINE." THIS HAS HAPPENED NUMEROUS OCCASIONS. IT HAPPENED IN TRAFFIC AND NEARLY CAUSED A WRECK. THE PERSON SAW I RELEASED THE BRAKE AND EXPECTED ME TO BUT I'M STALLED BECAUSE OF THIS. I'M TIRED OF HAVING TO TO MANUALLY TURN AUTO START STOP OFF. THERE ARE 1000S WITH THIS ISSUE AND A RECALL NEEDS TO BE MADE. I BOUGHT THE VEHICLE FROM CARMAX SEPT 2019. WHEN I BOUGHT THE VEHICLE THE BUMP TO BUMPER WARRANTY HAD ALREADY EXPIRED.

Feb 26, 2020

MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."

Jan 20, 2020

A VEHICLE THAT JUST TURNED THREE YEARS OLD IS HAVING EXTREME POWERTRAIN TRANSMISSION FAILURE AND ELECTRICAL SENSOR ISSUES! I AM HAVING TO REPLACE THE TRANSMISSION IN A CAR THAT HAS ONLY 90,000 MILES AND IS COSTING ME OVER $4000 OUT OF POCKET! ELECTRICAL ERROR ARE HAPPENING FROM LIGHT MALFUNCTIONS TO BULB ERRORS, CROSS SENSORS, AND MORE

Aug 17, 2019

AUTO START STOP SPORADICALLY CEASES TO WORK. IT WILL NOT RESTART AND VEHICLE DIRECTS ME TO PUT THE AUTOMATIC SHIFT LEVER INTO PARK AND RESTART THE CAR. THIS IS A SAFETY ISSUE AS I MIGHT BE REAR-ENDED BY THE VEHICLE BEHIND ME WHO EXPECTS ME TO LEAVE A STOP SIGN RED LIGHT, ET AL. QUICKLY. MY WIFE PUTS THE TEMPORARILY DISABLES THE FEATURE EVERY TIME SHE DRIVES THE VEHICLE. I FORGET WHEN I DRIVE IT AND THEN I STOP AT A STOP SIGN OR RED LIGHT AND (SEE ABOVE). THIS STARTED HAPPENING IN THE 3RD YEAR OF OUR LEASE (SEPTEMBER 2018)

Feb 19, 2019

+ 1 more complaint for this component

TIRES

6 complaints

This happened to all of my tires that were not even 3 years old yet. I purchased my used vehicle from Anderson Nissan in Lake Havasu City AZ a year and a half ago. The Scorpion Perilli Tires 235 45/R19 on my vehicle seemed to be like new. Starting in December is when I started to have problems my low tire pressure light came on and I took it to America Tire Company in Cathedral City CA and they put air in the tires told me if i had any issues with the tires to bring it back. I had to return several times 8 times regarding the low tire pressure. There was a small leak between the tire and rim when they submerged the tire in the water and it took me the customer to find the problem. I thought they had fixed the issue. January 2025 came around had issues again then I took it back in they found a nail in it. They put a patch on it. I had to take it back 8 more times after that. Leading up to [XXX] my low tire pressure light came on again pulled in they put air in my tires. Last month in August I had to take it back in for the low tire pressure light which was a Saturday made the appt for Monday and they had to replace my tire due to they could not fix it. It had a small hole next to the patch and had another screw it. When I got home I had taken pictures of all my tires and noticed they had splits in all the grooves all the way around the tire and the middle of the tread of tires. The were manufactured defect tires and I had to take my car back to America Tire Company to have them all replaced. They told me that if the tires are not safe we do not let you leave the store. They let me leave the store on the tires that look like that. I travel from CA to AZ and I did not feel safe. No lawyer will take the case if you have not been injured or in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 04, 2025

Pelc Tire of Fairhope Alabama identified a crack that has formed between the tread and the sidewall that traverses the circumference of the entire tire on all four tires. They said this is a safety hazard to me and that these tires are very new to have formed this crack. They recommended replacement. The tire dealer I purchased the tire at is in San Diego CA. There has not been an accident or a tire failure yet.

Aug 23, 2025

I got an email about the tires not performing as they should with there being a recall issued for this. My tires are all cracked and don’t work as should in snow and bad rainfall

Apr 14, 2024

Both my front driver and side passenger on tires the side wall has crack d and is separating

Oct 09, 2023

TL* THE CONTACT OWNS A 2017 FORD ESCAPE EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, TIRE SIZE: 235/45/R19, DOT NUMBER: A3E647LB2617. WHILE DRIVING 45 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE AS THE TIRE PRESSURE WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND CALLED FOR ROAD SIDE ASSISTANCE. ROAD SIDE ASSISTANCE ARRIVED AND REPLACED THE TIRE. THE CONTACT INFORMED QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169) OF THE FAILURE HOWEVER, THE DEALER OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000.

Apr 30, 2020

+ 1 more complaint for this component

FUEL SYSTEM, GASOLINE,ENGINE

6 complaints

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle shuddered and stalled. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was able to restart but was undrivable. The vehicle was towed to Firestone but was not repaired. The vehicle was then towed to the dealer, where it was diagnosed and determined that a cracked fuel injector had leaked fuel into cylinder #3, creating a hole in the cylinder and the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

Jul 22, 2025

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started to lose motive power. The contact stated that unknown warning lights illuminated, and an audible chime sounded. The contact merged to the side of the road and the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission module and fuel pump had failed. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second independent mechanic and was diagnosed with gas tank failure. The vehicle was repaired but the failure persisted. The vehicle was then taken to a third independent mechanic where it was diagnosed with a blown head gasket. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

Jan 21, 2025

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to a dealer for a diagnostic test. The contact was informed that the purge valve needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 63,700.

Oct 02, 2024

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was involved in a collision. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal two days later, the vehicle lurched forward and hesitated to respond. The contact stated that the vehicle failed to exceed 30 MPH. Additionally, the RPM was revving significantly. The check engine warning light was illuminated. The contact stated that the failure recurred intermittently while driving. The vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) tappet had fractured and caused metal pieces intrusion into the engine, fractured unknown parts, and blocked the oil flow. The dealer determined that the engine needed to be replaced and that the failure was not related to the accident. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000.

Aug 09, 2024

The contact owns a 2017 Ford Escape. The contact stated that on several occasions while in park(P), the vehicle rolled forward inadvertently. The contact stated that the brake pedal was depressed twice and held down to stop the vehicle. Additionally, on several occasions, the contact observed an abnormal sound coming from the vehicle while driving at various speeds, and while the vehicle was idling, the vehicle was running rough. The vehicle was taken to an independent mechanic where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired approximately four times in one year; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

Jul 03, 2024

+ 1 more complaint for this component

LATCHES/LOCKS/LINKAGES

6 complaints

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the liftgate switch failed to function as intended. The contact stated that the liftgate switch was activated to unlatch and open the liftgate; however, the liftgate failed to open as intended. The contact stated the failure was initially intermittent but became a persistent failure. The liftgate had since become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test fee would be charged to determine the cause of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

Jun 10, 2025

The contact owns a 2017 Ford Escape. The contact stated that the front passenger's side door latch had failed, and the door failed to securely close. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 99,430.

Sep 23, 2024

The contact owns a 2017 Ford Escape. The contact stated that the tailgate failed to remain closed. The tailgate also occasionally failed to open as needed. The gate-ajar message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who was unable to assist. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,400.

Oct 16, 2023

The contact owns a 2017 Ford Escape. The contact stated that while the rear hatch door was opened for the contact to remove an item from the vehicle, the rear hatch door inadvertently lowered and struck her ankles. The contact was not seriously injured. On another occasion, while attempting to open the rear hatch door, the door failed to open. The vehicle was taken to an independent mechanic and the mechanic forcefully opened the door. The vehicle was taken to the dealer however, the dealer was unsure what had caused the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2,000.

Aug 11, 2023

The contact owns a 2017 Ford Escape. The contact stated that after parking and turning off the vehicle, the interior lights remained illuminated, due to the liftgate failing to close securely. No warning lights were illuminated. The contact stated that she replaced the key fob, lubricated the door latch assembly, and replaced the battery; however, the failure persisted. The vehicle was taken to a local dealer, where the contact was made aware that the vehicle warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 55,000.

Feb 17, 2023

+ 1 more complaint for this component

VISIBILITY/WIPER

6 complaints

I was driving to work at 7am on Saturday, August 26, 2023- and it was a mild morning... maybe 50 degrees. As I was driving I heard what sounded like a gunshot- and once I was able to gather myself, I realized that my panoramic sunroof had exploded. Outward. Nothing hit the glass- it merely exploded. There is no point of impact from an outside object. I was driving past a cattle ranch- no trees hanging over the road and there were no other vehicles in sight. I was only 2 miles from home and was able to close the sunroof cover and slowly drive home to park in garage. It is available- at our home, currently, if inspection is needed. Glass did fall on me, the driver. Luckily I did not have any passengers with me at the time. And my nerves were shot from the loud sound. We have tried, unsuccessfully, to have our calls returned by Ford. And we are hesitant to reach out to our insurance as we truly feel the manufacturer is at fault here. After doing some research, this seems to be a common problem with many Ford models with panoramic sunroofs. We appreciate you recording this incident- and if you have any advice on how to proceed, that would also be appreciated.

Aug 30, 2023

DURING FIRST WEEK IN MARCH 2020, LOW WINDSHIELD FLUID LIGHT CAME ON, TRIED TO REFILL BUT WILL NOT HOLD FLUID LEAKS ON GROUND. CAR ONLY HAS 56000 MILES, WITHOUT THIS IT MAKES MORE DIFFICULTE TO SEE OUT. THIS UNIT TAKES UP TO 3.5 HOURS TO REPLACE. IT MAY NOT BE VERY CRITICAL TO SAFETY BUT I DON'T EXPECT MANY TO BE REPLACED AT THIS PRICE.

Mar 12, 2020

THE FIRST TIME THIS HAPPENED WHICH WAS APPROXIMATELY EARLY FEB. 2019 THE WIPERS WOULD "HIT" EACH OTHER AND GET STUCK ON THE WINDSHIELD UNTIL THEY WOULD FINALLY RETRACT DOWN TO THE OFF POSITION. DEALER REPLACED THE WIPER MOTORS. AFTER ABOUT 1 - 1 1/2 WEEKS LATER THE SAME THING HAPPENED. TOOK VEHICLE BACK TO THE DEALER WHERE THEY ADJUSTED THE ALIGNMENT OF THE WIPERS AND TIGHTENING A NUT IN THE INTERMITTENT WIPER SWITCH. ON 3/23/19 THE WIPERS AGAIN GOT "STUCK" IN AN UPRIGHT POSITION ON THE WINDSHIELD AND "STUTTERED" VERY SLOWLY ON THE WINDSHIELD UNTIL THEY FINALLY RETRACTED DOWN INTO THE OFF POSITION. THE FIRST INCIDENT THE VEHICLE WAS IN A STATIONARY POSITION WARMING UP IN THE DRIVEWAY. THE SECOND INCIDENT HAPPENED WHILE THE VEHICLE WAS MOVING IN A HEAVY RAIN ON A CITY STREET. THE 3RD INCIDENT HAPPENED AGAIN WHILE THE VEHICLE WAS STATIONARY.

Mar 26, 2019

WIPERS INTERMITTENTLY INTERFERE WITH EACH OTHER 1-10 TIMES IN A ROW THEN WORK FINE. SOMETIMES WIPER WILL EXTEND OFF THE WINDSHIELD ON THE DRIVER'S SIDE (L) TO THE POINT THE WIPER BLADE CAN BE SEEN FROM THE DRIVER'S SIDE WINDOW. DEALER NOT ABLE TO FIND FAULT. FILED COMPLAINT WITH FORD. CLOSED CASE WITHOUT RESOLUTION. DEALER NOW INVOLVED BUT NOT ABLE TO DUPLICATE THE FAILURE. FORD NOT WILLING TO RESOLVE THE PROBLEM. THIS IS A DRIVING VISIBILITY SAFETY CONCERN.

Apr 16, 2018

WIPER ARMS STRIKE BODY ON EITHER SIDE ON RANDOM CYCLE TIMES. DEALER STATES VEHICLE NEEDS WIPER ARMS TIMING ADJUSTED TO PREVENT STRIKING OF THE BODY. THIS IS A SAFETY HAZARD AS THE REPEATED STRIKING OF THE VEHICLE BODY CAN CAUSE THE WIPER BLADE TO FAIL OVER TIME, RESULTING IN DECREASED OR LOST VISIBILITY, POSSIBLY LEADING TO A VEHICLE CRASH. THE ISSUE ALSO CAUSES COSMETIC DAMAGE NOT RELEVANT TO SAFETY PERFORMANCE. VEHICLE IS SCHEDULED FOR REPAIRS ON APRIL 3, 2017.

Mar 22, 2017

+ 1 more complaint for this component

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

While driving the car- the front end started to shake and the check engine light came on. Took it to our local Ford dealership and the advised that it was a cylinder 2 misfire when they diagnosed. They advised that the engine block is porous and the coolant slowly leaks into the engine which is causing the misfire. Called Ford's customer assistance line and since the car is out of warranty- and there are no open recalls, that they will not cover the $9100.00 new engine repair. Our car is a 2017 Ford Escape Titanium- with approx 82k miles. We purchased the car as a certified pre-owned in 2021- and have had no prior issues. We did not purchase any extended warranty. We were advised that the car isn't safe to drive due to the engine misfire.

Oct 28, 2025

My 2017 Ford Escape has a 1.5L EcoBoost engine that has been leaking fuel into my cylinders. My mechanic says I'm lucky it didn't cause a fire while I was driving it. Due to the damage, I now have to replace my long block engine, quoted at $11.2K. A week after I bought the car in late May 2024, the car began to smell of gasoline whenever I used my A/C, which I rarely do. A constant problem I've experienced since purchasing this car is misfiring, specifically cylinder two misfires. Ford needs to recall these engines, as I believe their design is faulty and these problems could have been prevented. The longer they refuse to acknowledge the problem they've caused, the more time unsuspecting people such as myself can drive around their new Fords and potentially have their cars burst into flames.

Jan 03, 2025

My check engine light on causing vehicle to run rough.and delay in engine performance.(transmission shifting). Ford dealer replace several Emission parts. (Warranty.) .Purge valve system. Oxygen sensors Etc. Car in shop for 12days.pick vehicle up drove 2miles check light came on again. Back to ford, Now ford wants Me to pay for needed repairs to charcoal canister, Purge Valve system. $400,00 to $ 800.00. This repair is EPA and Federal Emission Policy. Which Fotd and Dealer States no it's not. Dealer will not HELP with any assistance. Tried to explained Ford and Federal.EPA rules. Per Ford Warranty Parts statements and policy . Dealer 1st stated to me this part is under extended Ford Warranty. Hours later called Me back,Stating It's My responsibility to repair. This part is Electric vacuum operated. Prt# GV6Z9D333A Purge Control Valve (Block off switching Valve ) Which is a Hose and Solenoid Assy. The say it's a hose nothing else. I explained a hose is only a HOSE and has nothing to do with opening and closing of Emission Purge Valve .System. That is what the Solenoid is for which opens and closes Purge System from fuel tank Vapors system to charcoal canister. Please Help me in this repair clarification.

May 07, 2024

While stopped at a red light the car spontaneously shut off and had to be put in park and restarted. This happened 3 times in the past 2 weeks on extremely hot days. No engine warning light has come on.

Jun 16, 2022

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

4 complaints

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle started shuddering intermittently. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to accelerate as intended. There was no warning light illuminated. The vehicle was taken to two independent mechanics, where it was diagnosed with alternator and pistons failure. The second mechanic replaced the alternator; however, the failure persisted. The vehicle was taken back to the second mechanic, where the contact was informed that there was oil and coolant dilution, and metal shavings were found inside the engine. The dealer and the manufacturer were not contacted. The vehicle was not repaired. The failure mileage was approximately 134,003.

Oct 02, 2025

The contact owns a 2017 Ford Escape. The contact stated while driving at undisclosed speeds, the 9-1-1 Assistance and seat belt warning alerts activated. The contact stated that the key fob sensor intermittently failed to recognize the key fob inside the vehicle with the message "No Key Detected" displayed on the instrument panel. The vehicle was taken to a dealer however, the failure was not duplicated. The contact stated that during cold starts, the vehicle hesitated, and the RPM became elevated. There was no warning light illuminated. In addition, the contact stated while driving 40 MPH, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the check engine warning light was then illuminated. The vehicle was taken to Eby Ford (2714 Elkhart Rd, Goshen, IN 46526) where the vehicle was diagnosed with coolant intrusion into engine and cylinder #4. The contact stated that the engine relay was replaced after the vehicle failed to start. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was unknown.

May 20, 2025

The contact owns a 2017 Ford Escape. The contact stated that white smoke was coming from the exhaust pipe with several warning lights illuminated. The crankshaft position sensor, power control module short circuit sensor, and other warning lights are illuminated. The contact had reset the sensors however, the failure persisted. The contact stated that the coolant was leaking however, there was no location of the leak. The contact stated that driving and then shifting into the park(P), the vehicle went into LIMP Mode. The vehicle was returned to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.

Oct 29, 2024

The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.

Mar 29, 2024

BACK OVER PREVENTION

4 complaints

The contact owns a 2017 Ford Escape. The contact stated that upon attempting to reverse, the back over prevention camera screen display failed to operate as needed. The contact stated that the message "Rear-view Camera Not Available" was displayed; however, there was no warning light illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired, and the contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.

Jul 03, 2025

The contact owns a 2017 Ford Escape. The contact stated while reversing, the rearview camera image was blurry with a warning message indicating that the rearview camera was not functioning properly. The contact stated that the failure was intermittent. The dealer was notified of the failure and informed the contact that there was no open recall associated to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.

Apr 01, 2022

EVERY ONCE IN A WHILE THE SYNC3 SYSTEM AND INFOMAT FAILS. I LOSE NAV, BACK UP CAMERA, CLIMATE CONTROL, RADIO, AND HANDSFREE PHONE CONTROL. TOOK IT TO THE DEALERSHIP AND THEY SAID APIM NEEDED REPLACEMENT. CALLED USUAL MECHANIC WHO SAY A RECALL FOR APIM ON OLDER MODELS AND ALLOT OF REPLACEMENT ON MY YEAR OF ESCAPE. HAS HAPPENED 5 TIMES SINCE PURCHASE IN DECEMBER

Mar 26, 2021

THE BACKUP CAMERA WILL OCCASIONALLY GO DARK OR BLACK AND WHITE. I HAVE TRIED TO REPLICATE THE ISSUE. HOWEVER, IT HAPPENS RANDOMLY. IT IS CLEAN AND FREE OF WATER AND DIRT

Sep 30, 2020

POWER TRAIN,UNKNOWN OR OTHER

4 complaints

Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.

Jun 08, 2025

Driving back home from downtown Tupelo, my transmission completely went out. Vehicle had to be turned off and back on to move a few feet. It took over 45 minutes to drive 4 miles to my house. Cost of transmission more than value of the vehicle. Ford stated there is no recall on the vehicle for the transmission.

Oct 18, 2024

The vehicle check engine light has lit up on multiple occasions. We have had diagnoses that say "it's fine" from Ford, but we are concerned that it's not "fine" because of a code that indicates a problem with a cylinder misfire. This is a known mechanical defect in the year/make/model. However, Ford claims that our vehicle is not in the VIN range. My teenager drives this vehicle and we are now anxious about the reliability of the car. We paid over blue book value for the vehicle. We have spent hundreds of dollars on diagnosis with independent mechanics.

Oct 08, 2022

While driving a noise and vehicle slowed down. Light and info came on stating drive train problem take to nearest dealer. We drove it 2 miles to Bill Utter Ford. We were told it might be a week to get it back because of parts delay. Unknown cause of transmission failure. About 40,000 miles on vehicle. Consumer received a call from dealer about my vehicle. Dealer stated it was not the transmission, but a failed throttle body. They said it was not covered in the TSB-16-0139.

Apr 21, 2022

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

3 complaints

Coolant is leaking into the cylinders, causing misfire. Per this document that you guys posted: "Customer Satisfaction Program 21N12", this is a known manufacturing defect in the engines that are in the model of car that I am driving currently. This is a safety issue and an environmental issue. Coolant gets into the cylinders and burns, emitting into the atmosphere. But the coolant also runs low, and the engine could overheat or catch on fire. The mechanic is estimating currently that the repairs to either change the head gasket or take the engine apart and rebuild it will cost around 7-9k, money we don't have. Ford should fix this manufacturing defect at not cost to us, as their CSP 21n12 document states. The only caveat is that the car has 98k miles on it while the cutoff for these repairs ends at 84k miles.

May 29, 2025

All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.

Jul 27, 2022

Had car in for 4 spark plugs replaced and one ignition coil replaced. After leaving mechanic, the car suddenly slowed down, dashboard screen came on with "High Engine Temperatures pull over safely and call your Ford dealer", and the check engine light came on. The car would not go over 10 miles an hour. I limped back to the mechanic. He could not find a problem, the scanner they use under the dash came back with several readings. None had anything to do with the spark plugs or ignition coil. He kept it for several hours, researching, then unplugged the battery for a while. Plugged it back up, then nothing wrong. He called me, I picked the car up and drove about 1.5 to 2 miles and same thing happened. the car suddenly slowed down, dashboard screen came on with "High Engine Temperatures pull over safely and call your Ford dealer", and the check engine light came on. The car would not go over 10 miles an hour. I limped back to my house. Had the car towed to a Ford dealership. They held it for 6 calendar days then ran a diagnostic on the car. It came back with sealant broke, coolant leaked into engine. I need a new engine. I am under the understanding this issue of coolant into engine was fixed back in 2020, with Ford's the Customer Satisfaction Program # 19B37. OF which I participated, but apparently, according to the Customer Satisfaction Program Customer Service person, the is nothing that can be done about it now. According to several Technical Service Bulletins and SSM bulletins, Ford has known about this issue for a while now. According to VehiclesHistory.com, NHTSA has a class action lawsuit concerning "coolant into the engine" against Ford. So here is one more complaint.

Feb 08, 2022

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

3 complaints

Brakes have failed twice and been repaired. Several sensors have failed and been repaired. The engine failed and had to be totally rebuilt. The vehicle has only 45000 miles. Minor, but paint has peeled down to bare metal. The engine has just been repaired by dealership - it was a bear to get that accomplished. Ford Corporation would not assist but the dealership itself was very proactive. When the incident happened several warnings came on but did not stay on - stopped right in the middle of a street which in my view created a huge safety hazard . We were able to restart and get off the road but had to have it towed. It would not go faster than 5-10 mph. I have done much research on the vehicle to find out that this failure was due to a design and numerous manufacturing flaws - coolant leaked into the engine block and cracked the heads. Ford Corporation has known this for a long time and was not forthcoming when the other repairs were done. The paint and the brakes are also well known problems. The vehicle is now repaired but the question is - for how long? It was inspected through Sam Galloway Ford in Fort Myers FL. I don’t feel like I can even sell/trade the vehicle and pass these issues on to someone else. Ford is certainly not being fair to other drivers who are having the same EcoBoost engine problems.

Jan 13, 2025

After arriving at my designation 250 miles from my home my I arrived safely but when leaving from there the car would start. I waited 20 minutes before I tried starting it and it started. I was there for the weekend for a graduation. Sunday the car started and I proceeded to come home to the same distance. I stopped at Costco in Portland, Or. which was about 5:30 evening. I went to put my groceries in the car but the hood would not open. I tried to use the Fob but again it would not start. I took the key out of the Fob and opened the door and the horn started blasting and the car lights started blinking. My son was in Portand, Or. as well and meet me at Costco. He opened the Fob and put in a new battery but that did not work. We figured that it was probably dead even though it was never used and new. He went and bought a 5 pack of batteries. We tried again and again it would not start. Before I called him I had gotten hold of my roadside insurance and since it was not considered an accident nor anyone hurt, they said it would take about 1 to 2 hours to get there. That's when I called my son. After numerous times trying to get it started with a new battery it finally started. Drove home with my son following behind and made it home. I was thinking that it was just the Fob but it started to do the same thing in days to come. As of today July 11, 2022 my car has been at the dealer where I bought it since May 23, 2022. I took it there for an oil change, which I always do and it's been there almost 2 months. I did send a letter to Ford Motor Company , Customer Relationship Center in Dearborn, MI 48126. I believe that my 2022 Ford should be considered a safety defect. I'm just glad that, had my car lost power on the freeway or any other place it I would not had any control over it. I did not mention that my granddaughter was with me when I drove the 250 miles.

Jul 11, 2022

FOR THE LAST FEW DAYS, INTERMITTENTLY, THE ABS WARNING LIGHT WOULD COME ON, THEN THE TRACTION CONTROL LIGHT, THEN THE HILL ASSIST LIGHT, THEN THE 4 WHEEL DRIVE WOULD DISENGAGE, AND NOW THE PARKING BRAKE FAULT LIGHT. YOU NEVER KNOW WHEN IT WILL HAPPEN AS IT HAPPENS INTERMITTENTLY, AND THEY DON'T ALL FAULT AT THE SAME TIME. IT SEEMS EACH CONSECUTIVE DAY THE NUMBER OF PROBLEMS GROWS. MY GREATEST CONCERN IS THAT NOW THE TRACTION CONTROL LIGHT WILL FLASH AND THE THROTTLE WILL BECOME UNRESPONSIVE. YOU NEVER KNOW WHEN IT MAY HAPPEN. TWICE TODAY IT NEARLY CAUSED AN ACCIDENT AS I WAS PULLING INTO TRAFFIC. THE ENGINE WAS RUNNING, BUT WOULD NOT ACCELERATE. A SERIOUS SAFETY CONCERN. I AM FILING THIS REPORT JUST IN CASE I GET INJURED OR KILLED BEFORE I CAN HAVE IT CHECKED BY A FORD DEALER.

Mar 17, 2021

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

My son was driving this car home from school and while going through a busy street, the car suddenly buckled and stalled and he was almost t-boned. Thankfully he was not hit. We later found out that this vehicle was assembled in a plant that has a known line issue with their engine blocks. This issue caused one of the cylinders to crack and fluid to leak in causing the issue that almost caused the accident. We were made aware that this is a known issue by our service person. Ford is aware of it as they have issued CSPs and TSPs regarding the issue but have yet to issue a recall and will not cover repair costs or offer to fix vehicles before they have the issue. Ford should have a safety recall to prevent possible accidents as these vehicles age and the problem occurs more regularly.

Aug 27, 2024

WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.

Jun 27, 2018

I AM WRITING DUE TO MY CONCERN ABOUT MY 2017 FORD ESCAPE. I BOUGHT THE VEHICLE NEW IN MAY 2017. SEPT 8TH ,THE ENGINE STOPPED SUDDENLY WHEN I BRAKED TO PULL INTO THE PARKING LOT AT WORK..THE MESSAGE ON THE DASH BOARD WAS : MANUAL START REQUIRED SO I PUT THE CAR IN PARK AND RESTARTED IT WITHOUT DIFFICULTY I WENT TO WORK FOR THE DAY. AT THE END OF THE DAY I STARTED THE VEHICLE AND PULLED ONTO A VERY BUSY CITY STREET . I DROVE ABOUT 100 FEET WHEN I BRAKED AND THE CAR SHUT DOWN AGAIN ,IN TRAFFIC. I HAD THE CAR TOWED TO THE DEALERSHIP. ON SEPTEMBER 13TH I RECEIVED A CALL FROM THEM THAT MY CAR WAS REPAIRED AND READY TO GO . I WAS RELUCTANT TO TRUST THIS VEHICLE I WAS CONCERNED IT WAS UNSAFE HOWEVER I HAD NO CHOICE BUT TO TRUST IN THEIR REPAIR. SEPTEMBER 22ND .I AM COMMUTING HOME AGAIN THE ENGINE COMPLETELY SHUTS DOWN WHEN I BRAKE AT BUSY INTERSECTION DURING A RAIN STORM AT RUSH HOUR IT WOULD NOT RESTART THIS WAS VERY FRIGHTENING. I TURNED ON THE 4 WAY FLASHERS SO I EXITED THE VEHICLE , CALLED 911 AS I WAS AFRAID MY VEHICLE IN THE MIDDLE OF THE INTERSECTION WAS GOING TO CAUSE A MAJOR ACCIDENT. CARS WERE BLOWING HORNS AND SWERVING TO AVOID MY DISABLED VEHICLE. I ALSO CONTACTED MY HUSBAND AS I WAS CLOSE TO HOME. HE WAS ABLE TO GET THE VEHICLE GOING BY SWAPPING OUT A FUSE AND I GOT IT HOME. THE VEHICLE WAS ONCE AGAIN TOWED FOR REPAIR I CONTACTED FORD CUSTOMER SERVICE AS I FEEL THIS VEHICLE IS DEFECTIVE AND UNSAFE THIS WAS THE RESPONSE I RECEIVED.I UNDERSTAND THAT YOU ARE REQUESTING THAT FORD MOTOR COMPANY BUY BACK YOUR 2017 FORD ESCAPE. REGRETTABLY, I MUST ADVISE YOU THAT FORD WILL NOT BE BUYING BACK THE VEHICLE IT APPEARS THIS VEHICLE DOES NOT MEET THE REQUIREMENTS FOR A REPURCHASE OR REPLACEMENT UNDER THE STATE GUIDELINES . I HAVE EMAILS AND RECEIPTS BUT AM NOT SURE HOW TO SHARE THEM FOR YOUR PURPOSES.

Sep 27, 2017

STEERING,ENGINE

3 complaints

COOLANT LEAK ENGINE

May 07, 2024

The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.

Dec 06, 2023

Engine began smoking and had to be replaced 2 days after purchase (in 2020- covered under warranty.) Failed inspection for front end suspension problems which was covered under warranty at first but a year later needed struts and tie rods replaced.. In 2021 the transmission suddenly failed, cost $5,000 to repair out of pocket. The other day the power steering assist suddenly stopped working and I was told it would be $150-3,000 to fix.

Jun 16, 2023

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

3 complaints

The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also ,coincidentally, my warranty expired last month and they told me it's my problem.

Jan 12, 2024

I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.

Dec 21, 2022

TONIGHT, 11/16/2020, MY ESCAPE STARTED TO IDLE ROUGHLY. THE TACHOMETER WOULD GO UP AND DOWN BY AT LEAST 500 RPM WITHOUT ANY INPUT FROM ME. THE LIGHTS WOULD FLICKER. THE DASHCAM I HAVE MOUNTED TURNED OFF. I TRIED MAKING IT HOME AND IT JUST DIED. LOST ALL LIGHTS. I SHIFTED TO NEUTRAL AND COASTED TO THE LEFT TURN LANE. WHILE DOING THIS, THE AUTO START SYSTEM TRIED TO RESTART THE CAR, EVEN THOUGH IT HAD BEEN PREVIOUSLY DISABLED. I TRIED TO START THE CAR MANUALLY, ABOUT FIVE OR SIX TIMES. IT FINALLY STARTED AND I WAS ABLE TO MAKE IT HOME. I TURNED OFF THE HVAC AUTO FEATURE, MY DASHCAM AND RADIO IN CASE IT WAS A VOLTAGE ISSUE. JUST ONE MORE ISSUE WITH THIS VEHICLE. THE ELECTRONIC PACKAGE IS FINICKY AND HORRIBLE. IT HAS A MIND OF IT'S OWN. I HAVE ALSO HAD THE DEALER DO THE SERVICE BULLETIN ON THE [XXX] SYSTEM. IT STILL ACTS UP OCCASIONALLY LEAVING ME DEAD IN THE WATER UNTIL I CAN SHIFT TO PARK AND MANUALLY RESTART IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Nov 16, 2020

WHEELS,UNKNOWN OR OTHER

3 complaints

On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.

Dec 02, 2023

Took vehicle in for routine service and was told need new lug nuts. Said they were swollen and if we had a flat we would not be able to change our tire. We have had a problem with navigation for years. Told dealer is working with Ford for a solution, been over a year and still waiting. Phone is delayed, GPS is way off, sitting in Delaware and navigation says we are in Maryland. This is a major disappointment

Aug 24, 2022

MY ADULT SON ON A VISIT FROM OUT OF STATE SUSPECTED MY BRAND NEW CAR WAS OUT OF ALIGNMENT BOTH FROM DRIVING THEN FROM SEEING IT FROM DRIVING BEHIND ME BUT WE HAVE SERIOUS ILLNESS AND IMPENDING DEATHS AND I COMPENSATED FOR THE HANDLING OF THE VEHICLE FOR 9 MONTHS UNTIL IT STARTED NEEDING AIR IN THE REAR PASSENGER TIRE MORE AND MORE FREQUENTLY. ASSUMING IT WAS A SLOW LEAK - I KEPT FILLING IT. I HAD JUST LOST A DAUGHTER AND MY MOTHER WAS ON A DEATHBED AND MY HUSBAND HAD A HEART ATTACK SO THE BEST I COULD DO WAS RUN UP AND DOWN THE STATE FROM HOSPITAL TO HOSPITAL FILLING THE TIRE. IN FEBRUARY JUST UNDER 12 MONTHS OLD THE DRIVER SIDE TIRE ALSO BEGAN TO REQUIRE AIR, AND THE PASSENGER SIDE GOT WORSE. HUBBY REQUIRED QUADRUPLE HEART SURGERY AND MY MOTHER ALSO PASSED. THESE EVENTS BROUGHT MY SON BACK TO THE STATE WHERE HE FORCED ME TO BRING THE CAR TO THE GARAGE TO FIND WHAT THE AIR LEAK WAS ABOUT. THE REPAIRMAN WOULD NOT LET ME LEAVE WITH THE CAR WITHOUT NEW TIRE AS HE WAS SURE I WOULD NOT MAKE IT DOWN THE HIGHWAY ALIVE! HIS ASSESSMENT WAS THEY CAR ALIGNMENT WAS SO TWISTED MUST HAVE BEEN THAT WAY OFF THE MANUFACTURING LINE. HE INSTALLED NEW TIRES AND TOLD ME TO CONTACT THE DEALER IMMEDIATELY. AFTER 4 ATTEMPTS, WITH FULL EXPLANATION I FINALLY SENT PICTURES AND A NOTE THAT I WOULD CALL THE NEWS MEDIA- THE TOOK THE CAR IN AND SAID I TWISTED IT IN A POT HOLE BUT THEY WOULD FIX IT! ITS BEEN 22 DAYS AND NOW THEY ADMIT A POTHOLE WOULD HAVE HAD TO HAVE BEEN A LARGE SINKHOLE TO HAVE TWISTED THE FRAME AND THEY ARE TRYING TO INSTALL PARTS TO MAKE IT RIGHT! I THINK IT SHOULD HAVE BEEN BUILT RIGHT IN THE FIRST PLACE- SHOULD HAVE BEEN TESTED BEFORE IT WAS SOLD TO NAME AND I SHOULD HAVE ONE THAT WAS BUILT RIGHT NOT A RIGGED AND FIXED ONE. I HAVE CALLED AND I HAVE WRITTEN DETROIT TO NO AVAIL, MY LIFE WAS IN DANGER AND I FEAR THE DEALER AND THAT PARTICULAR CAR. I WILL ATTACH PICTURES.

Apr 20, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

3 complaints

My low beam headlights go out about every 60 days. I find myself having to drive home... once with both lights failing at the same time. This is discussed in many on-line forums and seems to be a common problem with this car.

Feb 08, 2023

Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.

Oct 28, 2022

In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.

Oct 23, 2022

STRUCTURE,UNKNOWN OR OTHER

3 complaints

Liftgate trunk won’t open with key fob or button most times and my things are stuck in there sometimes overnight until it will just magically open.

Jun 23, 2022

THE REAR HATCH TAILGATE DOES NOT RELEASE OPEN OR CLOSE PROPERLY. IT INDICATES THAT THE HATCH IS OPEN.

May 03, 2021

THE CAR STALLS IN MIDDLE OF ROAD, SUDDENLY AND THE DASHBOARD READS TO RESTART THE ENGINE. THE FIRST TIME WHEN RESTARDED THE CAR THE POWER STEERING WAS LOCKED AND THE CAR SPED UP AND HIT THE CAR AHEAD.THE CAR BEEN CHECKED BY TWO DIFFERENT FORD SERVICE DPTS AND THE PROBLEM REMAINS AND DOES NOT SEEM TO BE FIXED.

Dec 01, 2018

Crash: 1

SUSPENSION

3 complaints

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN FOR ROUTINE MAINTENANCE, IT WAS DISCOVERED THAT THE REAR SHOCK ABSORBERS WERE LEAKING FLUIDS AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER COLUMBIA FORD LOCATED AT 234 WILLIMANTIC RD, COLUMBIA, CT 06237, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 34,000.

Jul 31, 2020

DRIVING AT LOW SPEED, ABOUT 15 MPH, ON A RESIDENTIAL STREET. THE RIGHT FRONT SUSPENSION CAME OFF THE CAR. THE CAR PULLED TO THE RIGHT, A PARKED CAR ON THE RIGHT WAS SIDESWIPED MOSTLY AT THE ROCKER PANEL LEVEL, CAUSED BY THE RIGHT FRONT WHEEL OF MY CAR. WHEN THE VEHICLE CAME TO A STOP, THE RIGHT FRONT TIRE WAS FLAT, THE RIM HAD CRACKED INTO 2 PIECES, THE AXLE AND MOST OF THE SUSPENSION WERE DISCONNECTED, AND THE FRONT KNUCKLE WHICH IS SUPPOSED TO HOLD IT ALL TOGETHER IS CRACKED.

Jul 24, 2018

COMPLETE RIGHT FRONT SUSPENSION FELL OFF THE VEHICLE, WHEEL AND ALL ..AND CAUSED A MINOR COLLISION TRAVELING AT APPX 15 MPH. TOW TRUCK HAD TO RETRIEVE COMPLETE SUSPENSION AND WHEEL. NO BRAKES BECAUSE BRAKE LINE SEVERED.

Mar 31, 2018

Crash: 1

Injuries: 1

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

2 complaints

I was driving on I 95 and my check engine light came on, then the transmission light came on followed by No hill assist light.As I was driving home all of a sudden without warning my SUV dropped to 10 miles an hour while driving at at speed of 55 miles per hour.. For safety reasons I pulled over on to the shoulder, shut the SUV off a waited , and then I restarted the engine. The same lights came on and again I couldn't drive over 10 miles an hour. After sitting for over 5 months waiting for a recall because Ford said that's the only way they will fix the problem. I hired someone to look at my SUV, I called the Ford Hotline and asked if there was a recall, Because I remember 2 months before it broke down someone came out to my home to fix the bushings that were also being recalled. I was told no , but was advised to wait to see if there would be a recall. Within the last 2 weeks I asked a mechanic to look at my SUV, I was told the issue is an electrical problem, something about control module/ that caused the computer system to fail. The compute is telling the SUV that it's in park., that's why the SUV went into limp mode and won't go over 10 miles per Hours the problem has been determined by a mechanic .

Apr 19, 2025

DRIVING IN STOP AND GO TRAFFIC WHEN STOPPED AT RED LIGHT THE AUTO START STOP WILL TURN THE ENGINE OFF. STEPPING ON THE ACCELERATOR PEDAL THE CAR WILL NOT RESTART AND A MESSAGE COMES ON THAT SAYS SHIFT TO PARK AND MANUALLY RESTART ENGINE. IN ALL CASES THE ENGINE DOES RESTART . BUT IT DOES CAUSE DELAYS IN BUSY INTERSECTIONS AND HESITATION ON THE DRIVER TO PULL IN TO TRAFFIC . PROBLEM IS INTERMITTENT TWO TO THREE TIMES A WEEK IN DAILY DRIVING.

Feb 19, 2018

Carry Handle, Shell, Base,Other/I am not sure

2 complaints

The Nuna Revv we own is a rotating convertible car seat. When we first installed the car seat, we heard metallic rattling from inside the car seat and base when driving. I went to inspect the car seat and found excessive movement between the car seat and the base. This motion is well over a quarter inch of travel in all directions regardless if the car seat is in the locked or unlocked position. This movement appears to be a safety concern and I do not trust this car seat to safely restrain my child in the event of a crash. We contacted the manufacturer about our concerns and they said some movement is expected but did not quantify how much movement is acceptable between the car seat and the base. The manufacturer offered to send replacement parts, but this car seat and base are not made to be detached from each other and I find it concerning that the manufacturer expects a customer to disassemble the internals of car seat. There are also no instructions on how to remove the base in the car seat user manual. No one has inspected the car seat in person.

Dec 22, 2024

The base of the carseat does not stay locked into position. it freely slides from 5-1 and back. i have video footage showing the carseat rocking forward and backwards when locked. this puts a child at risk for positional asphyxiation and at risk for severe injury or death in the event of an accident. evenflo is refunding the money for both of the carseats that i bought in the beginning of august and refused to replace with the same carseat. there are other reviews online that said this is a common occurence. these seats should be recalled. i drove around without knowing they were damaged for a month with my 2 yo and almost 1 yo.

Sep 05, 2023

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

2 complaints

The contact owns a 2017 Ford Escape. The contact stated while his wife was driving 35 MPH, the vehicle briefly jerked and hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed that the coolant reservoir was empty but was unable to determine if there was a coolant leak. The contact inspected the engine but found no damages. After further inspection, the dealer observed that the fuel pump was cracked. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 78,000.

Nov 07, 2024

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.

Oct 21, 2024

POWER TRAIN,ENGINE AND ENGINE COOLING

2 complaints

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.

Nov 05, 2024

Background: My 2017 Ford Escape Titanium with a 2.0L Ecoboost engine has 65k miles. Engine light started flashing recently due to Cylinder missfire code P0301 , immediately brought it into Ford and upon their assessment they shared that my engine has a coolant leak in cylinder 1 which is causing major engine issues. This is my primary car and I need it to transport myself to and from work. I have taken diligent car of this car and have only serviced it (routine and non-routine maintenance) at Ford Dealerships to ensure that all parts and the service is the best possible to keep the vehicle in top condition. Safety: If left untreated this coolant leakage into the engine will result in a variety of hazardous and life-threating issues for the driver as well as individuals on the streets such as engine overheating, engine corrosion and ultimately total engine failure. I am not comfortable driving this car at this time as it is a ticking time bomb unless I pay for the replacement of the engine. But as I understand this will not guarantee this issue will not resurface again as the engine replacement will be with the same engine type that has the same design defect of an "open block" which is prone to coolant leaking inside. Problem reproduced: Yes, reproduced by Ford Dealership. This problem appears to be routine enough for Ford Motor Company to issue a TSB regarding this issue [XXX] with the only fix being a total replacement of the engine, with an illogical cost of 10k. Vehicle inspected by manufacturer: Yes, I have brought the vehicle into the Ford dealership that I bought the vehicle at and they shared the issue along with the TSB that describes the issue I am having along with the expected resolution and cost. Warning lamps: Yes, the engine light turned on randomly and immediately began flashing. The next day I brought it into the Ford Dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 12, 2024

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

2 complaints

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.

Aug 19, 2024

The contact owns a 2017 Ford Escape. The contact stated upon refilling the gas tank at the gas station and attempting to drive, he shifted from park (P) to drive (D), however, the vehicle failed to move. The check engine warning light was illuminated. The contact was able to drive the vehicle after turning off and restarting the vehicle several times. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring after refilling the gas tank. The vehicle was taken to an unknown dealer who provided an unknown diagnostic. The vehicle was not repaired. The contact received a recall notification of NHTSA Campaign Number: 22V413000 (Power Train), which he associated with the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Oct 17, 2022

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

The power steering assist failed suddenly while my wife was driving the vehicle with our children in the car. She couldn’t control any steering. I’ve sought help from the dealer multiple times, but they haven’t been helpful. No prior warnings as far as warning lamps etc.

Jul 07, 2024

I'VE HAD MY CAR TWO YEARS AND MULTIPLE THINGS HAVE BEEN AN ISSUE SINCE PURCHASE. REGARDLESS, MY MOST RECENT CONCERN IS MY HILL START NOT AVAILABLE LIGHT IS ON AND TRACTION CONTROL LIGHT IS ON AND WILL NOT GO OFF. I SENT MY CAR TO A DEALERSHIP TO DETERMINE THE ISSUE AND DISCOVERED THE SASM NEEDED TO BE REPAIRED. HOWEVER THE DEALERSHIP STATED THAT THIS DOES NOT BECOME AN ISSUE UNLESS THE CAR HAS BEEN IN AN ACCIDENT. MY CAR HAS NEVER BEEN IN AN ACCIDENT NOW NOR PRIOR TO MY PURCHASE. CAR FAX SHOW NO RECORDS OF ANY DAMAGE TO THE PHYSICAL BODY OF THE VEHICLE. THE DEALERSHIP HAD NO OTHER EXPLANATION AS TO WHY THESE LIGHTS WOULD HAVE BEEN ACTIVATED AND I'M VERY CONCERNED THAT IT WILL CAUSE FURTHER DAMAGE TO MY CAR. AGAIN I'VE ONLY HAD THE CAR TWO YEARS AND WOULD LIKE TO HAVE IT LONGER, IF SOMETHING CAN BE EXPLAINED ABOUT THIS ISSUE.

Aug 30, 2020

ENGINE,ELECTRICAL SYSTEM

2 complaints

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate, and the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, and it was determined that the spark plug and an ignition coil in cylinder #4 needed to be replaced. The spark plug and coil were replaced. The contact stated that the failure reoccurred after the repair, the vehicle was taken to a second mechanic and it was determined that the ignition coil and spark plug needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact then took the vehicle to a third mechanic, and the vehicle was diagnosed with a manufacturer defect and had carbon in the engine that was caused by a coolant leak, which made the spark plugs crack. The mechanic advised the contact to reach out to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.

May 02, 2024

The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 55 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs, ignition coil, and cylinder #4 needed to be replaced; however, the failure reoccurred. The contact also stated that the vehicle was idling rough. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 50,000.

May 05, 2023

POWER TRAIN,ENGINE,ENGINE AND ENGINE COOLING

2 complaints

The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

Apr 02, 2024

The engine is experience the COOLANT INTRUSION problem . This is a SAFETY problem driving on the roads. It may at some point emit white smoke out the exhaust and causing the engine to run poorly. There by possibly causing a fatal accident !!! Ford REFUSES to fix the problem because the coolant intrusion happen after their November 30, 2022 deadline. The car only has 28,500 mile on it and running fine at that time. While at the dealership, Only to be told there was nothing they could do. It was up to Ford Headquarters, They weren't responsible because we missed the software update. Ford corporate as true to form. Gave us the RUN AROUND . Somebody going to get KILLED because of their defective product !!!

Feb 21, 2023

SEATS

2 complaints

Turned the heated seat on (driver side seat). After a little while the seat felt too hot so I thought maybe my jacket was positioned strange on my back. I readjusted my jacket and turned the seat down to the medium setting. It still felt too hot so I turned it off. After exiting the vehicle I noticed a burn mark through the back of the seat. I checked my jacket and there were burn marks on it as well. Had I not been wearing a winter jacket i likely would have been burned. This also poses a safety concern of the seat starting on fire. The vehicle has not been evaluated yet. There were no warning messages or alarms prior to the malfunction. It can be inspected upon request.

Feb 21, 2024

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SEAT FAILED TO CLOSE DUE TO MOLDING STILL IN THE CLASP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CREST FORD (26333 VAN DYKE AVE, CENTER LINE, MI 48015, (888) 614-2160), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,000. *TP

Oct 23, 2019

AIR BAGS,SEAT BELTS

2 complaints

My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed

Nov 01, 2023

Crash: 1

Injuries: 1

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 70 MPH, THE FRONT DRIVER SIDE TIRE BLEW OUT AND THE VEHICLE CRASHED INTO A GUARDRAIL. THE CONTACT WAS UNSURE OF WHAT WARNING INDICATORS WERE ILLUMINATED. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED AND THE SEAT BELTS ENGAGED; HOWEVER, THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE. THE DRIVER SUSTAINED A FRACTURED STERNUM AND CONTUSION, THE FRONT PASSENGER SUSTAINED BRUISED RIBS AND A SCRAPED ELBOW, AND THE REAR PASSENGER SUSTAINED A FRACTURED STERNUM AND COLLAR BONE, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED, BUT WAS NOT DIAGNOSED FOR THE SEAT BELT FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,296.

Mar 31, 2017

Crash: 1

Injuries: 3

STEERING,ELECTRICAL SYSTEM

2 complaints

When driving the vehicle an error pops up stating steering fault service now. When this pops up the steering tends to go tough. If you turn off the vehicle and turn it back on the error goes away and the system does not store any codes. There is no reason or repeat action to trigger this error. It was coming up monthly and the last month has popped up 3 times. This is a huge issue especially for myself who has kids and if something happened to my steering while driving I would be screwed. I have attached one service invoice but have been to a dealership 3 total times to get this issue looked into.

Oct 17, 2023

THE STEERING WHEEL SHAKES WHEN CHANGING LANES AT DIFFERENT SPEEDS AND IT FEELS LIKE THERE IS NO STEERING ASSIST WHEN DOING THIS. I TRIED SWAPPING TIRES BUT THIS DIDN'T CHANGE THINGS. IT'S REALLY NOTICEABLE ON THE HIGHWAY. I ONLY HAVE 47800 MILES ON THE CAR.

Apr 05, 2021

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

While driving sometimes even the speed is below 40mph pushing the accelerator will not accelerate the vehicle making a loud engine noise for 4-5 minutes deaccelerating the vehicle. And again, working fine. It happens random and had happened 5-10 times after I purchased the vehicle in 2020. The frequency of the problem is random.

Jul 27, 2023

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.

Dec 30, 2019

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

2 complaints

The car has suffered from multiple problems since 2020, where each time I would take it to the shop to be assessed.. The transmission, the electrical, and I have suffered from mental illness due to me being afraid to drive in the car. There was no way to get it diagnosed for the specific recall. I have spent $15,547.50 in mostly the same repairs. I have bought a total of 13 tires. Had to get the front suspension fixed, the struts, rental cars, had to get new brakes and rotos 3 times, wheel bearing replacement, had to get a second key cut, and the car reprogrammed, car makes a loud noise and it was not able to be diagnosed, purge valve assembly, spark plugs changed 2 times, and of course regular oil changes every few months. My check engine light has never come on. I have gone to the ford service cener, grease monkey, valvoline, good year, jiffy lube, tune up clinic, c&p auto repair. There were 2 recalls on the ford escape 2017 causing my car to not be able to be on brake without it shaking uncontrollablly. Every time a car issue would arise I would immediately go to a car shop. I am afraid to drive the vehicle due to the shifter not going into park. My daughter has missed muliple days of school due to the ongoing car issues. Her school is aware of the persistent car issues. We are homeless so we rely on the car 100%. I will be able to send all documents when you are ready.

Feb 24, 2023

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. ON THREE SEPARATE OCCASIONS, WHILE AT A STOP LIGHT/SIGN, THE ECO BOOST SYSTEM MALFUNCTIONED AND THE ENGINE ERRONEOUSLY SHUT OFF. DURING THE FAILURE, THE MESSAGE "PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE WITH THE IGNITION KEY" WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. SKYLINE FORD (2510 COMMERCIAL ST. SE, SALEM, OR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 26,000.

Dec 09, 2019

POWER TRAIN,FUEL/PROPULSION SYSTEM

2 complaints

RECURRING ISSUE WITH THE SAME IGNITION COIL/SPARK PLUG COMPLEX WHERE THE ENGINE WILL MISFIRE ON A COLD START. I HAVE REPLACED THE IGNITION COIL 3 TIMES AND EACH TIME IT FAILS WITHIN 3 WEEKS. I HAVE HAD THE ENGINE PRESSURE TESTED AND THERE ARE NO ISSUES THAT WOULD CAUSE MISFIRING. THIS APPEARS TO BE AN ELECTRICAL FEEDBACK ISSUE.

Feb 06, 2021

THE NEXT DAY AFTER PURCHASE SEPTEMBER 2018, I NOTICED A SLIGHT SLIPPAGE TO THE TRANSMISSION AND TOOK THE CAR BACK BECAUSE THE WARNING LIGHTS WERE ON AND THE CAR WOULD PROCEED TO MOVE AT A LOW SPEED. I WAS TOLD THE VEHICLES FLUIDS NEEDED TO BE CHANGED. THE NEXT DAY THE ISSUE PERSISTED, I RETURNED TO THE DEALERSHIP AGAIN AND WAS TOLD THE BRAKES NEEDED TO BE REPLACED. ON BOTH OCCASIONS THE MONSTER DEALERSHIP HANDLED THIS. THE ISSUE WITH FEELING THE TRANSMISSION JERK CONTINUED. MAY 2019 THE TRANSMISSION FAILURE APPEARED (CODES LISTED BELOW) IT WAS SERVICED BY A&B TRANSMISSION. WITHING 48 HOURS THE ISSUE RETURNED. IT APPEARS AS THOUGH THE TRANSMISSION OVERHEATS AFTER DRIVING SHORT DISTANCES. AFTER SEVERAL ATTEMPTS FROM MAY-JULY THE ISSUE COULD NOT BE FIXED AND CONTINUES AS OF TODAY. THE DELAY IN REPORTING IS THAT I HAD NO IDEA THIS WAS HERE, PLEASE ADVISE I WOULD LIKE TO RESOLVE THIS. CODE P0741-00 TORQUE CONVERTER CLUTCH SOLENOID CIRCUIT PERFORMANCE/ STUCK OFF - CURRENT DTC - WARNING LAMP ON. CODE P1744-00 TORQUE CONVERTER CLUTCH SOLENOID CIRCUIT PERFORMANCE/ STUCK OFF - CURRENT DTC - WARNING LAMP ON. P1450-00 UNABLE TO BLEED UP FUEL TANK VACCUM - -PENDING DTC - WARNINGLAMP ON.

Nov 28, 2019

POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

Purchased In-10/31/24- 2017 Escape ES 2.5 LTR Echoboost: 11/13/24-Oil change,Wipers,headlights, recall buching,11/24 transmission mount, clicking noise, transmission chokes 11/23-check engine lights, 12/10- headlights, car auto shut off 1/23/25- new tires, studdars Accel, loosing power, cylinder 2 missfire,spark ignition coils all 4 replaced, 02/10- Missfire 3-cylinder, replaced, 3/24-Misfire 2&4-cylinder moister on coils & plugs, replaced-headlights,bright lights malfunction. 5/17- shaking, chokes acceleration, turned off on hghwy 65mls hr apx. Misfire 2-cylinder. 7/3-Tires won't hold air,7/27-tire melted from inside out,9/3-Over heat indicator, resivor empty take cap off fills with collant, no leaking found, hear the fluid bubbling through engine, wheels screeching acceleration, 9/28- over heat, back tires screeching, brakes grinding, shuts off while on hghwy. 9/29-engine light, drive train evape,change tires, escape valve canister, 10/15-misfire cylinder3, greyish white smoke tail pipe, ignition starts without key fully engaged, chokes after starting power lose, peddle clicking on acceleration, slow acceleration hestattion. 11/2-change rotors, breakpads, due to ignition malfunction removed starter fuse to enter maintenance mode. I'd be happy to email documents the website doesn't allow me to upload with complaint, these events took place over 12months period bad continue. Car now is overheating stopping the engine while I'ma driving low or high speeds. Causing clicking sound in front tires and a squealing noise driving low speeds or accelerating stops around 35mls hr.

Nov 11, 2025

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that the tailgate unexpectedly opened while driving. The contact stated that the tailgate could be opened manually or with the key fob. The contact stated that depressing the button near the tailgate failed to open the tailgate. The tailgate ajar message was displayed. The contact attempted to resolve the issue by changing the key fob battery, but the issue persisted. The local dealer was contacted and suggested a diagnostic test be performed. The vehicle was not yet repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the VIN and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.

Oct 22, 2025

ELECTRICAL SYSTEM,SEATS,VISIBILITY/WIPER

1 complaint

The seat stopped working. The ford almost gave out on me multiple times today. On the highway and twice on the road. Apparently this vehicle has been recalled plenty of times. It has something to do with bush wiring. The seat will not adjust or move forward and the windshield wipers don’t work. It basically gave out and will not reverse.

Oct 22, 2025

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

ABS light and traction light is on then hill assist information comes on then the 4 wheel drive disabled comes on then for minutes later comes back on and says abled. It’s been going on for sometime now but now when I am driving it seems like it just shuts off and then starts again and at times it goes very quick. It is very dangerous. I only have 45000 miles on it.

Sep 18, 2025

SERVICE BRAKES, HYDRAULIC,STRUCTURE,ENGINE

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that the ABS sensor lights was illuminated. Additionally, the engine block was previously replaced and there were unknown failures with the windshield wipers and windows operating previously. The vehicle was taken to an independent mechanic who determined that the undercarriage of the vehicle was in a flood and was rusted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed. The failure mileage was approximately 65,000.

Aug 14, 2025

VISIBILITY,STRUCTURE

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that the vehicle had experienced paint chipping on the roof of the vehicle near the front windshield causing a visibility and safety concern for the driver. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

Aug 08, 2025

ENGINE AND ENGINE COOLING,EQUIPMENT

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while stopped at a red traffic light, the contact noticed an abnormal sound coming from the front end of the vehicle, and there was an abnormal odor inside the cabin. Additionally, the contact stated that the A/C system and heating system became inoperable. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 137,300.

Aug 07, 2025

ENGINE,SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2017 Ford Escape. The contact stated while driving 75 MPH, the transmission downshifted and upshifted intermittently, and the vehicle lost motive power. The check engine warning light was illuminated. The contact stated that while attempting to slow down and exiting the highway, the brake pedal was depressed however, the brake pedal was extremely stiff. The vehicle was shifted to neutral(N) for the vehicle to slow down. The vehicle was taken to an independent mechanic where a handheld diagnostic machine retrieved information that the cam shaft sensor was not working properly, and the engine needed to be replaced. Additionally, the brake booster was defective and failed to build up pressure as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000. The VIN was not available.

Aug 01, 2025

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

This vehicle has had multiple issues with starting. But now there’s a “Steering Assist Fault” that clearly ford is aware of but has decided that manufacturing this vehicle anyway was the way to go. The vehicle won’t start again now because of this issue. What happens is the vehicle loses its assisted steering and sometimes while driving which is extremely dangerous.

Jul 25, 2025

SUSPENSION,POWER TRAIN

1 complaint

Without warning my car started not allowing me to go over 40 mph without a very violent jerking under the drivers side floor board. The jerk of the wheel would not allow the car to speed up. And then eventually upon driving my car immediately came to an abrupt stop and would not move forward any farther I was able to get it off to the side of the road of which at that point I was unable to get the car to go into or shift into any gear. It will not shift into park. The only reason my car is standing still now is because of the emergency parking brake, the transmission has gone completely out of my car . My car will not shift into drive neutral or any position. If you attempt to shift it into any position, you get anMy car will not shift into drive neutral or any position. If you attempt to shift it into any position, you get a very loud knocking rattling noise and it will not lock into place. Ford has done a recall for the same situation on many of the vehicles Ford made during that 2017 year. My question is why am I having to deal with this vehicle when Ford knew very well that there were many problems with it. Three years ago I had to deal with an engine block replacement for a new vehicle because Ford had a malfunction when it came to the coolant going into the engine. These are all problems that are not caused by general wear and tear of your customer they are caused by incompetent of Putting the car together in the first place. I really expected More from Ford. The first time I drove a Ford escape I fell in love with it so I want like I’ll regret ever buying this car. This car needs to be completely recalled. I can not afford to pay for a card that is not drivable.

Jul 25, 2025

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that after refueling at several different gas stations, the engine warning light illuminated. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended. The contact added fuel cleaner to the fuel tank. The contact stated that the failure was related to NHTSA Campaign Number: 24V187000 (Fuel System, Gasoline). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Jul 21, 2025

POWER TRAIN,SERVICE BRAKES,ENGINE

1 complaint

This began may of 2023. I had a 2017 ford escape and at 50,000 it had to get a whole new transmission. I have also purchased a new engine for this escape that has the same issues.

Jun 17, 2025

SEAT BELTS,SERVICE BRAKES,ENGINE

1 complaint

Coolant issues, calipers needing replaced/seized but maintenance has always been up-kept and done at dealer, odor from turbo.

May 24, 2025

UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

The windshield paint on both sides is chipping and may cause distraction or paint on windshield making it not possible to see. There was a recall for this---my VIN was not included on recall.

May 14, 2025

SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH, the brakes engaged unintendedly, and the vehicle came to an immediate stop. There was no warning light illuminated. The engine did not turn off, and the contact stated that there was no traffic nearby during the failure. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 123,601.

Apr 07, 2025

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the vehicle lost motive power. The vehicle was slow to accelerate. There was white smoke coming from the exhaust, with the check engine warning light illuminated and flashing on and off. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was a crack in cylinders #3 and #4. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.

Mar 26, 2025

ENGINE AND ENGINE COOLING,ENGINE,VISIBILITY/WIPER

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

Feb 13, 2025

SUSPENSION,ENGINE AND ENGINE COOLING

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving approximately 40-50 MPH, the vehicle lost motive power. The contact stated that there was a misfire coming from the vehicle. The driver was able to pull over safely. The check engine warning light was illuminated. The vehicle was taken to a parking lot. The vehicle was taken to an independent mechanic who determined that the control arm had fractured in half. The contact was informed that the spark plug, head gasket, turbo, and engine needed to be replaced. Additionally, there was freon inside the engine and the turbo was leaking. The contact called the local dealer and was informed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 152,000.

Jan 23, 2025

SUSPENSION,WHEELS

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

Nov 19, 2024

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

For the last few months, I’ve noticed that my vehicle’s brake mechanism hasn’t been stable, also audible /noises coming from brakes at time, vehicle has an EVAP leak, causing vehicle not to start after refilling with gas. Yesterday, 6/11, while traveling, there was a notice that said engine was overheated and to stop vehicle safely. I was on a restricted highway on a very slim shoulder, very traumatized, but after 3 hours successfully has vehicles towed to a repair shop. No work has started.

Jul 12, 2024

STEERING,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I had my car serviced with Ford 6/2024 for the replacement of a steering rack and pinion that cost $3,000. After repair, my check engine light came on. Ford capped all my fluids, but said they didn’t diagnose the check engine light because it would cost another $200 diagnostic fee. On 7/1/2024 I took my car to a local mechanic and he discovered I had no coolant fluid and a diagnostic test showed a misfire in Cylinder 1. He diagnosed this for free in a few minutes, while Ford refused and allowed me to drive back on the road in dangerous conditions. My coolant is leaking into cylinder 1. This is due to a manufacture defect in the open deck design of the engine block. My life was put at risk on the road driving with no coolant causing damage to my engine and reducing my car’s performance. Joes Auto shop confirmed my issue informing that I need a new engine costing around $8,000.

Jul 11, 2024

EXTERIOR LIGHTING,SERVICE BRAKES

1 complaint

All four of the tail lights, on the hatch and on the sides of the car are leaking and retaining water which has caused the brake/tail lights on the rear to fail. This is an obvious safety hazard and a quick Google search reveals that it is a widespread problem. There has always been some water in the light, starting with condensation about a year ago, but as of the last few weeks, the lights are inconsistent, and now appear to not be working at all.

Jul 05, 2024

ENGINE,FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds downhill, the vehicle jerked, hesitated to accelerate, and stalled. The contact stated that the failure recurred while driving uphill, and the vehicle stalled; however, the vehicle was still running. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond as needed. The vehicle was restarted but the failure recurred. The contact stated that on another occasion while driving at an undisclosed speed, the vehicle jerked, and the check engine warning light illuminated. The check engine warning light illuminated for several days, and the failure recurred while driving at approximately 65 MPH. The failure occurred on several occasions. The vehicle was taken to an independent mechanic and was diagnosed with a fuel line failure. The vehicle was not repaired. The vehicle was then taken to another independent mechanic where it was diagnosed with unknown failures and recommended that the vehicle be taken to the dealer due to the failure being related to a possible recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Apr 04, 2024

FUEL SYSTEM, OTHER

1 complaint

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted less than six months later. The vehicle was taken to a dealer where the vehicle was diagnosed, and the contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

Mar 29, 2024

ENGINE,FIRERELATED

1 complaint

The contact's wife owned a 2017 Ford Escape. While the contact's wife was driving at 80 MPH, both a stop engine and check engine warning lights appeared on the instrument panel. The contact's wife called the contact who was then informed to immediately pull over. As the contact's wife pulled over, black smoke began to emit from the engine. The contact's wife exited the vehicle as the vehicle quickly caught fire. The authorities were called to the scene and the fire was extinguished. A police report was filed and no injuries were reported. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was destroyed as a result of the fire. The failure mileage was 100,000.

Mar 18, 2024

Fire: 1

ENGINE,LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

Engine check engine came on and found coolant low, refilled, and 2 weeks later coolant low again. I suspected coolant leaking into the engine since no coolant on the ground. Dealership confirmed this and said new engine block is required. It is a 2017 Escape with only 33,000 miles now. It is ridiculous that Ford knowingly went into production with this bad engine design which they redesigned later. I found out that there was a TSB to replace the engine block. Ford knows the engine is an issue and only fixed some of the vehicles as the issue happens. However, my SUV has no warranty and I was told engine replacement is not covered. This poses a risk to my daughter with the possibility of engine fire if coolant burns out, not to mention hesitation at lights while turning that can cause an accident. SUV is available for your inspection. I feel Ford issued a TSB to prevent a recall so they do not have to address problem with all the vehicle. NHTSA should force this recall or force Ford to expand TSB to all affected vehicles with no limit. Communication with Ford Dealership and Ford Customer Relations is available.

Feb 12, 2024

ELECTRICAL SYSTEM,ENGINE,ENGINE AND ENGINE COOLING

1 complaint

my car randomly would not start upon shutting car off and returning to vehicle the car would not start with the keys that was given to me from the dealership that i purchased the vehicle from. it has been having coolant issues where it was reading high temperature then would go back to normal operating temperature very shortly and would happen off and on. it was serviced for this issue at Boubin Automotive in Waterloo, Iowa and they stated that it was empty on coolant refilled it and seemed to not have any leaks and it drove fine for a few weeks and then had the coolant issue where the car would read high temperature then would go back to normal and kept doing so. The day i parked it and returned to it and it would not start it showed high temperature immiedately and would not start. had it towed to a mechanic shop habhab's towing in ames iowa where they stated there was no coolant in it once again and they pressure checked the vehicle and it passed the pressure test for the motor but had no coolant in it, and still would not start stating that the pcm is bad in the vehicle. it has shown the exact signs of the recall in this vehicle that ford has released and i am trying to get the car covered under the recall because its showing the exact same issues as the new recall that was put out. please contact me at [XXX] is my cell phone number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 10, 2024

POWER TRAIN,STRUCTURE,ENGINE

1 complaint

1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.

Jan 27, 2024

STEERING,LANE DEPARTURE

1 complaint

while driving the steering sweerves to the right doesn't do it all the time

Dec 01, 2023

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

I was on the highway doing 70+ and my car overheated and shut off. When i turned it back on the engine light was on and it was shaking like crazy. I took it to the dealership and they told me that it is a known prob and it has a coolant leak into the engine. I can see online that this is happening to thousands of people and ford is refusing to fix it. I could be dead right now. They’ve known about this problem for years but will not replace my engine.

Jul 13, 2023

EQUIPMENT,ELECTRICAL SYSTEM

1 complaint

2017 FORD ESCAPE- Consumer states: " I would like to lodge a safety hazard complaint with N.H.T.S.A. Prompt resolution is requested. I purchased this vehicle from Peoria Ford in December 2018. Unfortunately, this vehicle has had an ongoing electrical safety issue and Peoria Ford has failed to properly address the concern. The issue is, while driving down the road intermittently the door open and not park indication comes on, then all the electronics start flashing randomly, the radio and A/C start working intermittently then stop altogether, and all electronics go out, everything out, no lights, no dash indications, nothing. Essentially, it just became a Model A. The mechanical functions keep working, but no headlights no turn signals, (at night), no wipers, no dash indications everything dead, no speedometer, no interior lights, nothing just a dumb vehicle barreling down the road. Again, this is intermittent, it might happen, then it might not. This vehicle is a danger to drive, however Peoria Ford has shown nothing but indifference to fix this issue. Now I have brought this vehicle multiple times, yet their disregard for finding the issue has come to the point of frustration. Therefore, this has left me with no other option but to lodge an official complaint with The National Highway Traffic Safety Administration. Now, I am not asking for anything free, if the appropriate warranties apply, then good, if not I will pay. I took the vehicle once to Peoria Ford, the agent called a mechanic over to look at the video, his first reaction was, "I am not digging through that thing to find a short." I am a customer standing right in front of him! What kind of business do you run there? They then said bring it in when it is doing it. Really!? What part of intermittent do they not understand, that is why I took a video. Look, I know this is a known issue as one of the employees told me of a lady with the same concern on her Escape, and that even though after they changed the ECM her issue still persisted. They changed the ECM in my vehicle and the issue is still not resolved. So, this tells me this is a known issue. Unfortunately, when one's business. model is unbridled greed, this is the situation we all end up with, talking about you Peoria Ford. It's just been a bad experience all around, from the purchase to maintenance. Horrible. Therefore, this vehicle is at Michaels Auto Repair, with mv mechanic scratching his head as Ford has failed to necessarily resolve this issue. Please understand Peoria Ford, I will not go quietly into the night. Until this issue is resolved, I will be on every social media I can find, I will write and call everyone I can. As a matter of fact, Peoria Ford handed me a car fax report saying the vehicle was not in an accident, well google the VIN#. Consequently, if not resolved, I will file a complaint with my congressional representative as well as any and all governmental regulation agencies, including ADOT, and local. I will be writing the local press as well. Prompt resolution of this issue is expected."

Jul 06, 2023

STRUCTURE,VISIBILITY

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while receiving a routine inspection on the vehicle, he was informed that there was corrosion around the windshield of the vehicle. The contact took the vehicle to the dealer who confirmed the corrosion and stated that if the corrosion was not treated, the windshield was at risk of detaching. The structure around the windshield was not repaired. The manufacturer was made aware of the failure and informed the contact that the 5-year warranty coverage had expired. The approximate failure mileage was 55,800.

Apr 11, 2023

POWER TRAIN,ENGINE,LANE DEPARTURE

1 complaint

Was drive the car to a shop after getting a transmission fault service now code the car would not move and broke down in the middle of the road on a busy road shit car off it drove for two minutes and shut off again had no power to get to side of the road had to pay over $100.00 for a tow bill and still at the shop with no answers

Mar 16, 2023

STEERING,POWER TRAIN,ENGINE

1 complaint

I am reporting coolant leaking into my engine causing my engine to lock up at around 75k to 80k miles. Torque converter needing to be replaced at around 80k miles. Torque converter clutch solenoid needing replacement at 80k miles. Rear CV joint axel needing replacement at 85k miles. Control arm replacement at 100k miles. The only recall is the transmission bushing, in which I haven’t fixed because I can’t move my vehicle out of my driveway. I have spend almost the same amount on this vehicle repairing it that I owe. The vehicle in a whole needs to be recalled. They are not safe and very costly in the long run. I am not happy with only 2 recalls being reported on this vehicle because I’ve read over 600 reviews with the same known problems and nothing has been done about it! If ford isn’t going to fix the known issues then the NHTSA needs to help the consumers and report these issues!

Jan 23, 2023

POWER TRAIN,WHEELS,ENGINE

1 complaint

The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not

Jan 12, 2023

POWER TRAIN,EXTERIOR LIGHTING

1 complaint

The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.

Jan 11, 2023

VISIBILITY

1 complaint

The contact owns a 2017 Ford Escape. The contact stated while driving at an unknown speed with her grandson seated in the rear passenger’s side of the vehicle, the rear passenger’s side window independently started going up and down and her grandson’s arm got closed in the window, causing a minor injury but had not sought medical attention. The vehicle was taken to the dealer and the contact was informed that the window was fixed; however, several days later while driving with her puppy inside the vehicle, the window independently rolled down almost causing the puppy to jump out the window. The window failed to roll back up as needed. The vehicle was taken back to the dealer and the contact notified the dealer of a failure with the button for the window on the driver’s side. The window switch was replaced; however, the failure recurred. The contact stated that after arriving at the residence the window rolled up independently. The contact inquired about NHTSA Campaign Number: 16V617000 (Visibility, Electrical System) however, the VIN was not included. The contact paid out of pocket for the switch replacement. The manufacturer was contacted, and the contact was advised to file a complaint with the NHSTA Hotline. The failure mileage was 57,187.

Nov 23, 2022

Injuries: 1

STEERING,ENGINE AND ENGINE COOLING

1 complaint

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 20 MPH, the vehicle lost motive power and overheated. Additionally, the steering wheel seized. The message that the engine was overheating and to pull over was displayed. The contact was able to pull over. The vehicle was towed to an independent mechanic. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the repair was not covered and referred her to the NHTSA Hotline for assistance. The failure mileage was approximately 89,100.

Nov 16, 2022

FIRERELATED

1 complaint

The contact's son-in-law owned a 2017 Ford Escape. The contact stated that while his son-in-law was driving at an undisclosed speed, another vehicle cut in front of his vehicle. The brake pedal was depressed to stop the vehicle, and the check engine warning light illuminated. There was smoke coming from underneath the hood, and then flames came from the front end of the vehicle. The son-in-law pulled over on the side of the road and safely exited the vehicle. No medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 52,000.

Nov 14, 2022

Fire: 1

LATCHES/LOCKS/LINKAGES,STRUCTURE

1 complaint

The contact owns a 2017 Ford Escape. The contact stated when parked the lift gate would independently start to close while she was loading the trunk. The contact stated that the lift gate failure had become constant and eventually became locked and could not be raised or lowered. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who determined that the lift gate automatic system needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.

Sep 19, 2022

STRUCTURE,WHEELS,ENGINE

1 complaint

I am writing this to inform you of (4) safety issues in just the past year. Last August while driving in Massachusetts (I live in PA) I heard a strange noise. After pulling off the busy highway I found the bottom of my car dragging on the road. I had to find a place that sold duct tape as a temporary fix. Next problem was swollen lug nuts (never heard of such a thing). While getting new tires I had spent money for new lug nuts. The next problem again, the bottom of the car was falling off and dragging on the road. Most recently, two weeks ago while driving down the highway in West Virginia the car stated shaking and the engine light stated flashing. After being towed to Greenbrier Ford in Lewisburg, WV the dealer informed me the engine had a catastrophic failure. This is the second engine failure. Every time I get in this vehicle I feel unsafe because I never know what is going to happen next.

Sep 17, 2022

PARKING BRAKE

1 complaint

2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL.

Aug 24, 2022

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

1 complaint

I was in an accident 12/24/2021due to other parties at fault, and my air bags did not deploy. The diagnostic with the collision Calliber (78216 zip code) reflected there was a faulty air bag and should have deployed . I suffered neck and back injuries. Half a year later my entire AC compressor needed to be replaced a month later my Entire engine needs to be replaced (8700 price). I’ve only had this car over a year and work remotely. I have under 50k miles on this car and have had so many dangerous And unfortunate high cost issues. The

Aug 22, 2022

Crash: 1

SEAT BELTS,SEATS

1 complaint

When folding down the rear seats to expand storage seatbelt buckles can become crushed, even when doing so per the manual's direct instructions, rendering the rear restraint system useless.

Aug 19, 2022

STEERING,UNKNOWN OR OTHER

1 complaint

Rear trail arm bushings are gone on both sides

Jul 08, 2022

POWER TRAIN,EXTERIOR LIGHTING,ENGINE

1 complaint

With no warning the suv over heated and I took it to pep boys to see what was happening. They simple told me that I needed to replace the entire engine. This isn’t fair because I didn’t even get a warning. This suv has other problems as well that Ford should have issued recalls for but there’s so many to list. I would just like my suv to be fixed as I’m a single mom trying to make it through this trying times and now I have no car to get work, take my children to school, or even the day to day things that we need like a grocery store trip. I don’t 6,000 to 9,000 to repair my truck and I can’t afford to lose it either as I’m still paying the note on it. Can you please help us, I’m only trying.

Jun 26, 2022

ELECTRICAL SYSTEM,TRACTION CONTROL SYSTEM

1 complaint

Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.

Jan 06, 2022

SUSPENSION,STRUCTURE,ENGINE

1 complaint

FRONT SUSPENSION HAD TO BE REPLACED PAINT PEELING OFF BODY COMPUTER RECALLS CAR MOVING

Nov 02, 2020

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

1. HANDS FREE TAILGATE/TRUNK WILL AUTOMATICALLY SHUT WHEN OBJECTS OR A PERSONS BODY IS PRESENT. FAUB/ KEYS ARE NOT BEING PUSHED BY ACCIDENT, NOR IS THERE ANY MOVEMENT UNDER NUMBER THAT WOULD SENSOR DOOR TO CLOSE. WHEN IT DOES DO THIS, IT TAKES QUITE A WHILE FOR THE SENSOR TO REALIZE THERE IS AN OBJECT THERE AND TAKES SOME TIME TO OPEN AGAIN. 2. WHEN VEHICLE SLIPS ON ICE PATCES OR LARGE PUDDLES OF WATER--- WHEN THE TRACTION LIGHT COMES ON MY DASH BOARD, IT SEEMS TO TRIGGER MY ENTIRE VEHICLE TO SHUT COMPLETELY DOWN. VEHICLE ENGINE SHUTS OFF, STEERING WHEEL LOCKS UP, BRAKES STOP WORKING AND NO ELECTRICAL FROM THAT POINT ON. I HAVE HAD THIS HAPPEN 3 TIMES NOW, WITH THE NEED TO HAVE TO CALL A TOW. FOR BOTH COMPLAINTS, FORD SERVICE SAYS THEY CANNOT FIND ANYTHING WRONG AND CANNOT GET EITHER COMPLAINT TO DUPLICATE. NOTHING HAS BEEN DONE AT THIS POINT BY FORD TO FIX OR COMPENSATE FOR ANY OF THIS.

Oct 26, 2020

Injuries: 1

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNED A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A PARKING POLE. AS A RESULT, THE POLE DETACHED, MOVED 11 MILLIMETERS AND FELL ON TOP OF ANOTHER VEHICLE THAT WAS PARKED. DURING THE INCIDENT THE AIR BAG DID NOT DEPLOY. NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 36,000.

Jul 31, 2020

Crash: 1

SEAT BELTS,ENGINE

1 complaint

ENGINE LIGHT CONSISTENTLY COMES ON AND STAYS ON. TOOK TO LOCAL FORD DEALER. THEY CHARGE US OVER $200 TO FIX IT. LIGHT STILL COMES ON ALL THE TIME. AT THE SAME TIME WE ENQUIRER ABOUT WHY THE SEAT BELT WILL NOT SNAP BACK INTO PLACE PROPERLY. THEY TOLD US IT WOULD COST US OVER $400. TO FIX THE DRIVER SIDE SEAT BELT. ABSOLUTELY RIDICULOUS FOR SOMETHING THAT SHOULD BE COVERED AND A SAFETY CONCERN. IF WE ARE EVER IN AN ACCIDENT AND THE SEAT BELT DOESN'T WORK PROPERLY, IT WILL DEFINITELY BE THE FAULT OF FORD. WE WILL NEVER BUY FORD AGAIN.

Jun 14, 2020

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

THE CAR WILL TURN OFF WHEN STOPPED (EX. AT A LIGHT) AND A MESSAGE COMES UP SAYING "AUTO STARTSTOP SHIFT TO P RESTART ENGINE". I DO THIS AND IT RESTARTS WITHOUT ISSUE. THIS HAS ONLY HAPPENED A FEW TIMES AND AT VARIOUS TIMES. EX. ONCE IN MORNING COLD WEATHER, ONCE IN AFTERNOON IN MILD/WARM WEATHER. I BOUGHT CAR NEW AND THIS HAS ONLY STARTED HAPPENING NOW (3 YEARS AFTER CAR WAS BOUGHT).

Apr 23, 2020

ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE VEHICLE WOULD SPUTTER AND STALL THE EVAP SYSTEM WAS FAULTY THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD SPUTTER AND STALL. ALSO AFTER REFUELING THE ENGINE WOULD NOT IMMEDIATELY START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENTIRE EVAP SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED, INCLUDING THE PURGE SOLENOID, CANISTER, AND THE FUEL TANK PRESSURE SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.

Apr 09, 2020

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

WHEN I AM AT A STOP LIGHT. THE CAR WILL TURN OFF, IT IS VERY DANGEROUS. I HAVE TO RESTART THE CAR. I ALMOST HAVE BEEN IN MANY ACCIDENTS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL FOR THIS CAR. I SEE ONLINE THAT EVERYONE IS HAVING THIS PRROBLEM.

Dec 03, 2019

AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

AIR BAG AND STABILITY CONTROL LIGHT ON. DEALERSHIP FOUND RESTRAINT CONTROL MODULE SHORT CIRCUIT. THIS IS THE SAME ISSUE REPORT BACK IN 2014 CAMPAIGN #14V597000. SEEMS ISSUE WAS NOT ADDRESSED CORRECTLY.

Dec 02, 2019

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

THE INFO DISPLAY BULB FAULT MESSAGE, TOWING MESSAGES, CROSS TRAFFIC MESSAGES, ETC. ALL ARE NOT WORKING. THE INFO CENTER IS NOT WORKING AND BEEPS EVERY TIME IT GIVES YOU A MESSAGE WHICH IS ABOUT EVERY 30 SECONDS. THIS PROBLEM SEEMS TO OCCUR WHEN THE VEHICLE HAS COME INTO CONTACT WITH WATER - EITHER RAIN OR AFTER WASHING IT.

Nov 20, 2019

STEERING,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED, BUT FELT HARD AND FAILED TO STOP THE VEHICLE. IN ADDITION, THERE WAS AN ABNORMAL SQUEALING NOISE EMERGING FROM THE STEERING WHEEL. WHEN THE BRAKE PEDAL WAS PUMPED, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260, (678) 364-3673) WHERE IT WAS DIAGNOSED THAT THERE WAS RUST ON THE BRAKES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 15,000.

Jun 03, 2019

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

8000 MILES. THE AUTO START STOP SYSTEM WILL NOT RESTART AFTER STOPPING. IT HAS NOT RESTARTED AFTER STOPPING IN INTERSECTION TO MAKE LEFT TURN. ALSO AFTER STOPPING AT STOP SIGNS AND STOP LIGHTS. AND WHEN STOPPED ON A HILL AT A STOP SIGN, THE VEHICLE WILL NOT RESTART, AND ROLLS OUT INTO THE STREET WITH NO POWER BRAKES OR POWER STEERING. A TRULY UNSAFE CAR. DEALER FINDS NO CODES AND CANNOT DUPLICATE, SO WILL NOT SERVICE.

May 14, 2019

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

FAULT LIGHTS COME ON AND DO NOT CLEAR OUT CONSISTENTLY AFTER AN IGNITION CYCLE. CRUISE CONTROL, BLIND SPOT WARNING, SPEEDOMETER BECOME NON OPERATIONAL. DEALER HAS REPLACE ABS MODULE, BATTERY AND NEGATIVE BATTERY CABLE WITH NO IMPROVEMENT. AT TIMES DURING INITIAL STARTUP, POWER STEERING IS LOST. ALSO VEHICLE WOULD NOT START ON 3 OCCASIONS. ISSUE OCCURS WHILE CAR IS IN MOTION BOTH DURING CITY AND HIGHWAY DRIVING.

Apr 28, 2019

ENGINE,HYBRID PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2007 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE VEHICLE STALLED AGAIN EVERY TIME THE SPEED EXCEEDED 55 MPH. THE VEHICLE WAS REPAIRED BY WYNNE FORD (1020 W MERCURY BLVD, HAMPTON, VA 23666) PER NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM) ON FEBRUARY 26, 2019; HOWEVER, THE FAILURE RECURRED ON MARCH 2, 2019. THE VEHICLE WAS CURRENTLY BACK AT THE DEALER AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000. THE VIN WAS UNKNOWN.

Mar 08, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

STARTING IN DECEMBER WHEN MY CAR WAS AT A STOP LIGHT OR STOP SIGN, THE AUTO STOP/START TOLD ME TO PUT MY CAR IN PARK AND RE-START THE CAR. IT HAS DONE THIS A FEW TIMES AFTER THIS. THIS COULD CAUSE AN ACCIDENT LIKE BEING REAR-ENDED.

Feb 09, 2019

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

MY 2014 FORD ESCAPE TITANIUM HAS A MALFUNCTION OF THE HVAC ACTUATING ASSEMBLY. MY LOCAL MECHANIC DIAGNOSED THE PROBLEM AND REFERRED ME TO TSB 17-0004 (JAN. 13, 2017) AND SAID THAT I SHOULD TAKE MY CAR TO THE DEALERSHIP. THREE LOCAL FORD DEALERSHIPS TOLD ME THIS EXPENSIVE REPAIR WAS NOT COVERED BY THE MANUFACTURER SINCE THE CAR WAS OUTSIDE OF NORMAL WARRANTY. THE VEHICLE HAS NO BLOWING HEAT DUE TO THE MALFUNCTIONING ACTUATING ASSEMBLY AND RELATED COMPONENTS. THE DEFROST DOES NOT WORK AND CREATES A HAZARD IN COLD WEATHER. YOU CAN NOT DRIVE THE VEHICLE SAFELY WITH THE WINDSHIELD FOGGED OR ICED UP. SINCE THIS IS A SAFETY ISSUE FORD SHOULD COVER THE REPAIR AND TSB 17-0004 SHOULD BE UPDATED ACCORDINGLY.

Jan 19, 2019

STRUCTURE,VEHICLE SPEED CONTROL,ENGINE

1 complaint

AS I PULLED INTO A PARKING SPOT, I TOOK MY FOOT OFF THE GAS AND WENT TO BRAKE. THE CAR LURCHED FORWARD AND ACCELERATED CAUSING ME TO LOSE CONTROL. I WAS PUMPING THE BRAKE, BUT THE CAR DIDN'T STOP, CAUSING ME TO HIT A CEMENT POLE ON THE PASSENGER SIDE, AND CONTINUING INTO A BRICK BUILDING. THE AIR BAGS DID NOT DEPLOY, BUT THE SEATBELT TIGHTENED AND I GOT 2 BROKEN RIBS AND TERRIBLE BRUISING WHEREVER THE BELT IMPACTED MY BODY. THE CAR HAD TO BE TOTALED BECAUSE OF EXTENSIVE DAMAGE TO THE BODY AND UNDER THE HOOD.

Dec 18, 2018

Crash: 1

Injuries: 1

WHEELS,ENGINE,VISIBILITY/WIPER

1 complaint

I TRADED IN MY 2007 FORD FUSION FOR A 2017 FORD ESCAPE SE OVER 5 WEEKS AGO. I HAVE BEEN HAVING ISSUES EVER SINCE. THE FIRST FEW DAYS THE CHECK ENGINE LIGHT CAME ON. I SHOWED THIS TO THE DEALER AND THEY HAD ME DROP IT OFF ON A SATURDAY AND THEY FIXED THE PROBLEM THAT MONDAY. THE ISSUE WAS A FUEL SENSOR. I ALSO NOTICED THE WIPERS WERE MAKING A LOT OF NOISE AND WE HAVE BEEN HAVING A LOT OF RAIN. THE WIPERS WOULD STUTTER QUITE A BIT. I TOOK IT TO THE DEALER AND COUPLE OF TIMES AND THEY FINALLY FIXED. THEY SAID IT WAS A KNOWN ISSUE. I ALSO NOTICED I WOULD GET A LOW TIRE MESSAGE. I TOOK IT TO THEM THE FIRST TIME AND THEY PUT AIR IN THE TIRE. I RECEIVED THE MESSAGE THE SECOND TIME AND PUT AIR IN THE TIRE. I RECEIVED THE SAME MESSAGE A FEW DAYS AGO, I TOOK THE CAR BACK TO THE DEALER AND THEY TOLD ME I HAD 2 NAILS IN THE TIRE AND TRIED TO SELL ME A TIRE. NEEDLESS TO SAY I WASN'T HAPPY. I TOLD THEM TO PLUG THE TIRE AND I LEFT. ALL THESE ISSUES WITH 5 WEEKS OF HAVING THIS CAR. UNBELIEVABLE.

Dec 11, 2018

POWER TRAIN,STRUCTURE

1 complaint

ON OCTOBER 3, 2018 AT APPROXIMATELY 5:15 P.M. MY WIFE WAS GETTING INTO OUR 2017 FORD ESCAPE. SHE HAD THE DRIVER DOOR OPEN, BUT THE KEY WAS NOT IN THE IGNITION AND THE VEHICLE WAS NOT RUNNING, AS SHE WAS GETTING IN SHE FELT A JOLT, THE VEHICLE STARTED ROLLING BACKWARD, THE DRIVER'S DOOR SIDESWIPED OUR OTHER CAR AND KNOCKED HER TO THE GROUND. THE CAR ROLLED ACROSS THE STREET AND STRUCK THE CAR PORT BEAM AT THE ADJACENT HOME. SHE YELLED FOR HELP AND WHEN I GOT THERE SHE WAS TRYING TO STOP THE ROLLING CAR. THE CAR WAS IN PARK, I STARTED THE CAR AND MOVED IT OFF THE STREET.

Oct 04, 2018

Crash: 1

Injuries: 1

SEAT BELTS,SERVICE BRAKES

1 complaint

WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING

Sep 14, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

1 complaint

MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

May 30, 2018

STRUCTURE,WHEELS

1 complaint

JUST PULLED OUT OF THE GAS STATION. HEARD A LOUD BOOM. PULLED INTO NEARBY PARKING LOT. DISCOVERED PASSENGER REAR TIRE HAD BLOWN AND KNOCKED THE REAR BOTTOM DOOR PANEL OFF. THE CONDITION OF THE TIRE WAS HORRIFIC! IF I HAD BEEN ON THE HIGHWAY TRAVELING AT A HIGH RATE OF SPEED THE RESULTS COULD HAVE BEEN FATAL. THE ORIGINAL TIRES WHEN I PURCHASED THE VEHICLE FROM MY LOCAL FORD DEALERSHIP. MICHELIN X GREEN 235/55 R17. THE BEST WAY I CAN DESCRIBE THE TIRE IS THAT IT LOOKED DRY ROTTED OR AS IF IT HAD BEEN IN A SHREADED. COMPLETELY DISSATISFIED WITH THE CUSTOMER SERVICE I RECEIVED FROM DEALERSHIP, MICHELIN, AND THE INITIAL CALL TO MY INSURANCE CARRIER. ACCUSING ME OF HITTING A POT HOLE OR OTHER NEGLIGENCE ON MY PART THAT MUST HAVE CONTRIBUTED TO THE TIRE BLOWING OUT. I AM CONCERNED ABOUT MY SAFETY AND THAT OF OTHERS WITH THE SAME TIRES.

Apr 03, 2018

WHEELS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

UNSTABLE TIRE AND WHEEL,AND STEERING, LOOSE FRONT END SUSPENSION.

Feb 18, 2018

STEERING,WHEELS,UNKNOWN OR OTHER

1 complaint

MY CAR WAS RUNNING, BUT PLACED IN PARK, AND I WAS RUNNING TO GRAB SOMETHING FROM MY HOME. AFTER I EXITED THE CAR, I NOTICED MY CAR WAS ROLLING DOWN MY SLANTED DRIVEWAY, AND I RAN TO STOP IT. UNFORTUNATELY, THE CAR HIT ME AND RAN ME OVER RESULTING IN A BROKEN ANKLE. I BELIEVE THE CAR SLIPPED OUT OF GEAR WHILE IT WAS RUNNING, AND REVERSED DOWN THE DRIVEWAY.

Jun 22, 2017

Injuries: 1

WHEELS,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 20 MPH EXITING A RAMP THE FRONT DRIVER SIDE WHEEL SEPARATED FROM THE VEHICLE. THE BRAKES WERE APPLIED, BUT FAILED TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO COAST TO A STOP. THE VEHICLE WAS TOWED TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CALLED AND INFORMED THE OWNER THAT THEY HAD NOT HEARD OF THE FAILURE. THE CONTACT DID NOT FILE A COMPLAINT WITH MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400. UPDATED 06/29/17*LJ VHEICLE HAS BEEN IN THE REPAIR SHOP FOR OVER 6 WEEKS. *AS

May 15, 2017

2017 FORD Escape Problems & Complaints

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