How many problems does the 2020 FORD Escape have?

The 2020 FORD Escape currently has 1318 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2020 FORD Escape?

The most common problems reported for the 2020 FORD Escape are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

2020 FORD Escape Problems

STRUCTURE

491 complaints

there was a door weld recall on my vehicles' door. I took it to the service shop. Was told Ford had no doors for replacement and to check back. i checked back after almost a year. service shop said Ford had indefinitely suspended fixing the door. Meanwhile, i am unable to roll down the drivers side window more than 2 inches. The recall does not show up as unrepaired, yet the door is broken. I don't know the next steps to take.

Dec 16, 2025

I exited my 2020 Escape and as I walked around the car to go into my house, as ai was passing the back of my car the Liftgate glass completely shattered. In the days prior I noticed the defroster was not defrosting all the way. I just got this car a month ago. Glass was everywhere thankfully no one was hurt nor were any of my kids in or around the vehicle at the time the window shattered.

Dec 15, 2025

Driver door broke off the hinges and is inoperable The door almost slammed on my child’s hand No warnings

Nov 30, 2025

Drivers door check makes loud popping sounds , hard to open door .

Nov 27, 2025

My front driver door started making a loud noise. And every time I would open and close the door I would get resistance. Until it really didn’t want to open or close anymore. It even started to affect my window. It wouldn’t roll down anymore.

Nov 23, 2025

+ 486 more complaints for this component

UNKNOWN OR OTHER

172 complaints

1. AWD system: sensor in rear axel causing "AWD system fault error". 2. Without the functionality of my AWD system related to this malfunction I am left with a vehicle that can not perform in the conditions that may require AWD, such as deep snow which could result in me crashing. 3. Yes. My car is currently at a Ford certified mechanic. 4. Unknown. 5. "AWD system fault error, service engine soon" as we were driving down the highway toward our home. We took it to the mechanic as soon as they had an opening, which was a week from the error message appearing.

Dec 16, 2025

As a firefighter, I find it concerning that this recall has been issued for so long and no resolution has been found. The amount of vehicle fires that I see with reports of it "just starting to smoke, and then was on fire when I pulled over!" can easily be explained by fuel leaking into the hot engine compartment and combusting. This is my wife's primary vehicle, so I do not see it as fair that we have to send her on her way while there is no resolution to a potentially catastrophic issue. These vehicles need to be pulled off the roads before someone dies!

Dec 06, 2025

Chrome around shifter knob is peeling up causing gashes in drivers fingers. A key function to adjust gears that is causing bodily harm. Chrome tips were addressed on Window nobs due to Sharp Chrome peeling up. Vehicle was inspected by Ford dealership and I was informed it was not included in the recall.

Dec 04, 2025

Injuries: 2

The back passenger door is stuck closed and will not open even though the power locks and physical lock, inside and exterior door handles all function as they should. There is currently a customer satisfaction program regarding the front driver side door 23B56 however the local Ford Dealership will not fix the issue because it is not the front door.

Dec 03, 2025

The front driver doors latch has snapped and no longer catches the door. The door clicked every time it opened and shut a few times before a loud pop/crack noise and now it won’t latch properly

Dec 03, 2025

+ 167 more complaints for this component

POWER TRAIN

102 complaints

Since the remedy was completed for the last recall for the fuel injectors cracking my Ford Escape 2020 has had many issues resulting in warning lights on in 5 different modules. My escape will not pass NY state inspection and the dealer wants 600$ just to diagnose these issues. I have a powertrain/AWD fault that results in not AWD and vehicle has no power and does not run smoothly. The RPMs jump constantly between 2 and 3. Others warning lights and errors include traction control, tire pressure sensor failure, ABS, electric park fault, and also issues with the power steering. Got an appraisal down by my dealer and was told the escape is only worth $3,000 now. I owe 16,000.

Dec 01, 2025

At about 95,000 miles, I began experiencing transmission issues. On several occasions, the transmission would not go into second gear and left the vehicle unable to move forward unless I let off the accelerator and it shifted back into first gear. At about 96,000 miles, when placing the vehicle into Park, the Park light would flash and a growling/grinding noise is present for about 5-10 seconds. In my experience, the park light flashing is an indication that the vehicle has not shifted into the Park gear yet. On 11/25/2025, my local Ford dealer confirmed these issues, stating the vehicle had “harsh engage, shift flare 1-2 shift”. The fluid sample was dark and contained metal shavings. The Ford dealer has recommended a complete transmission replacement. The dealer stated they have seen numerous Ford Escapes/Broncos/Mavericks with my model years and mileage experience similar failures. Because the transmission lags between 1st and 2nd gear, the vehicle could be at low speeds during a lag, and may roll back during a lag, causing a collision. Additionally, it is possible that the vehicle may not be properly engaging its parking gear due to these issues, which may leave the vehicle in an unsafe condition.

Nov 26, 2025

the transmission experienced total failure. Ford repair claimed that the failure was due to the torque converter caused the failure. the car experience issues with not shifting into a higher gear at highway speeds and failure to go into neutral when going from forward to reverse.

Oct 20, 2025

The gear shift module for my 2020 Ford Escape is detaching and sinking below where it is attached in the car. The gear shift isn't working correctly and sometimes operates as if it is in a different gear than what I shift the circular knob to be in gear for... P N R D (park, neutral, reverse, drive). Sometimes I put it into reverse but the car acts like it is in drive. This has cause some very dangerous near accidents with myself and my children in the car. The 2020 Ford Escape has been the worst car I have ever owned and is constantly falling apart. It has had over 10+ recalls since I purchased my car. I hope they will get this problem recalled before I am injured in a serious accident. I have attached pictures to show what it SHOULD look like if attached properly and what is looks like in MY BROKEN CAR.

Sep 29, 2025

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. An independent mechanic was contacted regarding the failure and the mechanic acknowledged that several other similar vehicles had experienced the same failure with the transmission. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

Sep 26, 2025

+ 97 more complaints for this component

FUEL SYSTEM, GASOLINE

65 complaints

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Dec 10, 2025

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the contact heard a loud vibrating sound. No warning lights were illuminated. The contact was unsure where the vibrating sound was coming from. The dealer was made aware of the concern. The vehicle was taken to the dealer, and the contact was informed that parts were not available. The contact had received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, parts were not available for the recall repair. The contact was afraid to drive the vehicle because the vehicle might catch on fire. The contact wanted to return the vehicle back to the dealer due to the safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,500.

Dec 10, 2025

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer informed the contact that the notice was for information purposes and that the injector was not available; however, there would be a charge for the repair. The manufacturer was contacted; however, the contact was unable to speak with a representative. The contact had not experienced a failure.

Nov 20, 2025

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE) However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Nov 07, 2025

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, parts were not yet available for the recall repair. The contact was concerned because the family was planning a long trip with the vehicle and was concerned about the unrepaired recall. The manufacturer was not made aware of the issue or the concern. The contact had not experienced a failure.

Nov 04, 2025

+ 60 more complaints for this component

ELECTRICAL SYSTEM

36 complaints

2020 Ford Escape Sunroof Shade Repair In my case, the curtain sags, obscuring the rear view. This is a design flaw that Ford should correct. The sunroof shade fails to operate correctly. It becomes detached, jammed, or cannot slide properly. Many owners have reported the same issue online, including in discussions such as this one: Reddit discussion]. This poses a potential safety issue if the glass or shade breaks or obstructs visibility.”

Oct 07, 2025

I turned in a safety problem on my 2020 Ford Escape yesterday (tracking number 11688297), and now, with the same door (driver door), the electrical window is not working. I received a letter on 9/11 stating that this issue was known. Is there a recall to fix the door and repair, if any, electrical issues within the door?

Sep 20, 2025

All the TPMS sensors have had to be replaced on the Escape with under 51K miles on them. The Ford Dealer admitted this is a serious Safety issue and have had numerous complaints.

Aug 08, 2025

My key fob stopped working due to BCM not being able to communicate.

Aug 07, 2025

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. In addition, the vehicle failed to accelerate above 30 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed high-voltage battery. The contact was informed that the high-voltage battery needed to be replaced. The vehicle was not repaired. The contact stated that the battery was the original high-voltage battery. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 105,000.

Jun 09, 2025

+ 31 more complaints for this component

STRUCTURE,UNKNOWN OR OTHER

34 complaints

In August 2025, the plastic cover in between the two pieces of glass on the panoramic sunroof unknowingly fell off when the shade liner was closed due to ineffective glue/sticky tabs that failed to keep the plastic cover on safely. When I went to open the liner, the plastic cover got trapped in the shade/roller housing, broke, and then the shade got completely sucked up into the housing where I can’t get it back out. Quotes to fix this range in the thousands of dollars due to the intensive labor replacing the shade requires. I have seen this happen to multiple owners, especially on the 2020 model. There is a video on YouTube describing this issue with over 6,000 views. Many in the comments also describe having their shade roller being completely damaged and spending thousands of dollars to fix it. There was no warning that the plastic cover was failing to hold up and no alert once it has fallen off. There was no safety mechanism in place to prevent the shade from being rolled.

Oct 02, 2025

The trim piece located between the sunroof and moonroof is secured only with double-sided tape, which is inadequate. As a result, the trim becomes detached and falls onto the sunroof shade. This causes the shade to come off its track, leading to sagging or complete detachment. When this occurs, the shade obstructs the driver’s rear visibility, presenting a potential safety hazard

Jul 21, 2025

Inside driver door rivets broke preventing door closing and latch is flopping inside door

May 27, 2025

The driver and passenger only open all the way now. When the doors are opened it sounds like they are breaking or going to fall off. It is the mechanism that holds the door to the car when the doors are open.

May 01, 2024

The drivers door has a loud popping cracking like the door is going to break. It won’t shut properly. This is the 2020 escape.

Apr 27, 2024

+ 29 more complaints for this component

LATCHES/LOCKS/LINKAGES

26 complaints

The contact owns a 2020 Ford Edge. The contact stated while the vehicle was parked and occupied and attempting close the driver’s side door, the door failed to lock securely. The contact also stated that the driver’s side window failed to work as intended. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to Technical Service Bulletin: SSM 50150 (Cracked or Broken Spot Welds in The Left Front Door at The Check Arm Attachment Points in The Door Assembly). The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.

Jun 18, 2025

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was making an abnormal popping sound while opening the door. The contact stated that the door hinges had detached from the door frame. Additionally, the contact stated that the driver's side window was no longer functional and would not open or close. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,000.

Mar 17, 2025

The contact owns a 2020 Ford Escape. The contact stated that the driver-side door popped when opened. In addition, the contact stated an abnormal sound could be heard coming from the door hinges. The window would not go up or down. The vehicle was taken to a local dealer where it was diagnosed that the chrome switch tip on the door detached. The vehicle was repaired. The contact stated that NHTSA Campaign Number: 22V859000 (FUEL SYSTEM, GASOLINE) and NHTSA Campaign Number: 22V191000 (ENGINE AND ENGINE COOLING) notices were received later. The contact had not experienced a failure regarding the campaign numbers. The manufacturer was made aware of the failure. The failure mileage was approximately 2,000.

Jan 08, 2025

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, there was a popping sound coming from the front door on the driver's side. The contact stated that the door failed to close completely as intended. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact related the failure with an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000.

Aug 02, 2024

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the driver’s side front door failed to close properly. Additionally, when the contact opened the door, there was an abnormally loud screeching sound coming from the door and the driver’s side front window would not function properly. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was not included.

May 23, 2024

+ 21 more complaints for this component

ENGINE

25 complaints

Head gasket got damaged and there was coolant leakage to the engine. There was white smoke coming out of the exhaust pipes and we did not want to drive the car. So we towed the car to the Ford dealership and they confirmed the issue. Currently they are repairing the car.

Nov 11, 2025

My 2020 Ford Escape's 2.0 ecoboost engine suffered a catastrophic head gasket failure at only 83 thousand miles. This occurred on 10/9/2025 and was confirmed via Ford dealership (Crossroads Ford- Ravena, NY) on 10/13/2025. Prior to 10/9, there were no warning signs or known mechanical issues. The failure happened out of nowhere. In discussing the failure with the Ford service advisor, it was explained that Escape models prior to 2020 have this failure commonly reported, leading to class action lawsuits/coverage from Ford. I am reporting my occurrence so it can be documented in hopes of Ford being held accountable in the future. Such poor product quality can not only endanger the lives of customers but also cause great economic impact to customers and their families.

Oct 13, 2025

"engine stalls on the road after refueling the vehicle", some sort of evap issue, the purge valve leaks and pours so much vapor to cylinder with overwhelming fuel vapors, system can't handle too much fuel at once and shuts down. this happens every time when I refuel, so I started to park the car and leave it to idle every time after refueling, and even so it's rough idle. If I notice this pattern, this issue with the car for a while! I can't think of a scenario where someone on a highway middle of the night, hits the road after refueling, and if it stalls! rough idling is okay, but stalling on the road is a safety issue! please note, there is no CEL so far!

Oct 07, 2025

The contact owns a 2020 Ford Escape. The contact stated that occasionally the vehicle was difficult to start or was idling roughly at start-up. The contact stated that while driving on a neighborhood road at various speeds and attempting to make a turn, the vehicle lost automotive power and shut shutoff. The contact stated that the electrical components remained operational. The message “Service Vehicle Soon” was displayed, and the check engine warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.

Aug 13, 2025

Well there is a recall for fuel injection that could cause a fire under the hood and ford has no parts and info to fix it right now. So basically I am driving a time bomb. How safe is that???? I either get my money back for purchasing this car or I will sue ford company.

Jul 27, 2025

+ 20 more complaints for this component

ELECTRICAL SYSTEM,STRUCTURE

16 complaints

Went to open the drivers side left front door and heard a loud clunk, now door isn't opening or shutting properly and we can't use the drivers window either. I've heard of peoples doors falling off while driving because of this and we just bought the car at the end of October. We have yet to get it looked at, but it's not a cheap fix. There were no warnings or signs. I opened it normal like every other time.

Jan 06, 2025

Dashboard message indicates the left front door is open although the door is properly closed and locked. I'm still able to lock and unlock the door using the lock switch on the inside door panel while sitting in the driver's seat. I can also lock and unlock the door using my key fob.

Oct 18, 2024

Driver side door is literally falling off. The hinge is broken and the dealer says although it is a known issue Ford will not cover it. I cannot open the door or else will not be able to close it again. It took two men to close it once it broke and I've been using the passenger side door to enter and exit. I have 2 small children. All electronics inside of door are now non-functioning. Dealer wants $3,000 to repair. Not sure how a non-functioning door is not a safety issue. There are times when you may have to exit a vehicle in an emergency situation (like when it's on fire, in an accident, etc.) not to mention when you're driving down the highway and the door flies off.

Apr 19, 2024

I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.

Apr 10, 2024

Both front doors have broken spot welds. The driver’s side window will not function properly— it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.

Mar 15, 2024

+ 11 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

14 complaints

When the interior of the car gets hot, the gear select dial will not rotate out of park. This has occurred on 5 separate occasions. Eventually the interior of the car cools down enough to shift, but that can take anywhere from minutes to hours, leaving the vehicle and its passengers stranded until the selector shifts. This same problem has been reported by several others on the Ford Escape forum.

Oct 08, 2025

There are many thousands of Ford Escape owners with this same issue. The shifter knob will not shift out of park in hot weather, sometimes taking 20 to 30 minutes for the vehicle's interior to cool sufficiently to shift into drive. Ford is ignoring this problem. I don't understand why they are looking the other way and not fixing this well-known issue.

Sep 05, 2025

Around the 38,000 mile mark on our 2020 Ford Escape we received many different errors (AWD Fault, ABS, AdvanceTrac Service, Hill assist, etc). I found out via NHTSA and other forums that this is a common issue in the vehicle from the AWD module, and although it is AWD related, it is not eligible for the Powertrain warranty per Ford because it is an electrical component. I declined the $1200 repair at the dealership so I could first call Ford Customer Service, at the recommendation of the dealership, though the Service Tech did mention it is a safety concern because the ABS is apparently also controlled by the AWD. After a couple different calls to Ford, they have refused to acknowledge that it is a manufacturer defect, or pay for the repair. With no help from Ford, I have no other option than to file a complaint here. Based on other resources online, the issue seems to stem from improper grounding of the wiring on the AWD module.

Aug 22, 2025

When it's hot outside, the car will not shift out of park.

Jul 21, 2025

May 2025 The following fault codes illuminated on vehicle start up. * AWD FAULT SERVICE REQUIRED * Hill Start Assist Not Available * Service Advance Trac * Pre-collision Assist Not Available. Wrench light illuminated on dash board. AWD and safety features disabled intermittently. OBD Codes: - C0090:18-6C Power Transfer Unit Actuator - Circuit Current Below Threshold - C0095:18-64 Rear Diff Unit Actuator ‘A’ - Circuit Current Below Threshold - C00A2:01-6C Drive-in Control Module Power Transfer Unit Control Circuit Driver. - C00A3:01-6C Driveline Control Module Rear Diff Unit ‘A’ Control Circuit Driver - P0562:00-AF - System Voltage Low on AWD Module. Appears to be AWD module failure.

May 09, 2025

+ 9 more complaints for this component

FUEL/PROPULSION SYSTEM

13 complaints

My complaint is regarding the recall Manufacturer # 25S76 and NHTSA # 25V467 this has been going on for 6 months now and Ford keeps telling me there is no fix available. They won't buy back the car for a fair price because they said since it has an open recall they would have to auction it. It has bad missing after every time I put gas in the car. It is a FIRE hazard per the recall and is unsafe and yet I can't get it fixed or sell it as this is public knowledge available to anyone and no one with any sense would buy this car. Ford has had plenty of time to find a solution or fix it and since this is not happening I am stuck. I would like to be covered under the lemon law in Tennessee and I am only asking for what the car would be worth currently without the recall. I need a new vehicle as I travel for work and cover multiple states and it is not safe for me to drive this vehicle and I can't get rid of it.

Dec 04, 2025

Catalyst converter just brock while driving. The muffler shop repair said that a lot of other car owner have the same problem, even the dealer salesperson tolls me that they can't keep up with part in stock.

Oct 17, 2025

The vehicle in question shuttered into low RPM and then shut off with the electrical system still working with an error message: “Manual Restart Required” and a flashing orange auto-start/stop indicator on dashboard. Vehicle must be restarted after stopping at a red light or stop sign in traffic posing a safety concern to occupants and other drivers while the driver manually restarts the vehicle. Local Ford dealership attempted to troubleshoot the vehicle. Issue is worst after getting gas and with low fuel in tank. Initial diagnostics showed no error codes. Issue began happening around March 2025 and has persisted and gotten worse since then. Vehicle taken for diagnostics around May 8, 2025.

Jul 11, 2025

The vehicle has 27,500 miles on it. Based on what the dealership repair group mentioned, there is an issue with Pa. Purge valve. The part # is #FO LX6Z-9D289-SH TUBE ASY - FUEL VAPO. Since the car has such a low mileage, this repair should be covered under the warrantee.

Apr 16, 2025

I have been notifying the ford dealership about a problem that i feel is due to faulty fuel injectors since I bought the vehicle back in 2021, all of the repairs that have been done and that they have told me to do have not resolved the issue I keep getting the runaround, the vehicle sometimes while on the highway will automatically enter safe mode and i get a notice of an issue with the high pressure fuel system which immediately forces the vehicle to lower the speed to am unsafe speed.

Feb 20, 2025

+ 8 more complaints for this component

VISIBILITY/WIPER

12 complaints

The windshield wipers will slow to an intermittent-type speed while working in either low or high on a wet windshield. Ford had recall 23B35 on the Bronco for this exact issue; the fix was a reflash of the vehicle's windshiel wiper motor.

Dec 11, 2025

My rear view camera on my ford escape 2020 either is blue color or black out or doesn’t work at all. It has been like this for a few months . The ford dealership has told me that my vehicle is not part of the recall. So what should I do now? Have had a lot of issues and haven’t owned the car for only a year .

Nov 14, 2025

Driving from Michigan to Missouri [XXX] and the wipers stopped working once we got to Missouri. Called Ford dealership in Springfield and they could not fit us in their schedule, so we took it to a Goodyear certified service center and they said it was the wiper motor. we fixed and eventually drove back to Michigan. About1 week later, the windshield wipers again, stopped working, I called the shop in Springfield and they told me to take it to a shop in Westland Michigan (Redford Auto/Goodyear Certified) because the part was under warranty. I did that, they replaced the part (motor). Now a year later and my wipers are not working again. They stop midstream and get stuck. They are inoperable again. Never in my lifetime of driving (I am [XXX] ) have I ever repaired a wiper motor, let alone 2 x and the problem is still not fixed. I do believe this is faulty by manufacturer and needs to be looked into. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 30, 2025

Upon opening the panoramic sunroof, the shade normally rolls back first into position one, with an option of fully open in position two. The shade, going to position one, made some pop noises and shot plastic into the cabin of the vehicle. The shade now sags in the middle obstructing the rear view. It can be closed, but it seems there are guide clips that have snapped, which held the shade in place when rolling back.

Jun 23, 2025

The sunshade of the panoramic sunroof came loose a year ago and has continued to sag lower from the glass and closer to our heads over time. When opened, the shade hangs completely blocking the back window and hangs into the back seat. I have been told the clips may need to be replaced, but have not received a definite diagnosis.

Jun 19, 2025

+ 7 more complaints for this component

POWER TRAIN,FORWARD COLLISION AVOIDANCE

11 complaints

Shortly after having new tires installed at the dealership the following warnings displayed: AWD Fault Service Required, Hill Start Assist, Pre-Collision and Traccontrol. Mileage was around 10,700, June 2025. Dealer unable to look at until July 2025. Advised that the RDU motor needed replacement. Replacement was completed 7/23/25. The vehicle was 5 months past the Powertrain warranty. So out of pocket was over $1,900. Given the low mileage on the vehicle it seems that this should not have happened. Research here and other websites indicate this is a known issue. The dealer indicated the same.

Jul 27, 2025

My car says that collision assist, All wheel drive is unavailable and is locked to front wheel drive only.

Nov 15, 2024

Got an Advanced Trac warning on my dashboard. Lost my AWD traction control forward collision assist. Took it to my service station. They did a diagnostic testing and told me it could be a power train problem and may be covered under warranty and recommended that I take it to the Ford dealership because this appears to be a common problem with Ford Escapes. They also told me that my shocks are starting to leak which is also a common problem with Ford Escapes. Took my car to the Ford dealership along with the receipt from my service station and they also did a diagnostic there. Told me the problem was my AWD module and that it wasn’t under warranty and would cost $800.00 plus to repair. I sent them multiple complaints from the NHTSA with the same problem . Told them to do the repair because I felt unsafe driving my car. Asked who I could complain to because this is a recurring problem and they directed me to Ford customer service . They were no help at all and were unable to direct me to anyone else for help. Told me to file a complaint with the NHTSA. I am filing this complaint because I am wondering how many people have to pay out of pocket for problems that appear to be a Ford product problem before they either voluntarily acknowledge the problem or are forced to do a recall. I have not had the shocks replaced yet because that will be another $600.00 plus bill. I have lost all confidence in my car and Ford. I am retiring soon and this car would be paid off by then but now I may have to get rid of this car and buy another one and have a car payment in retirement. Extremely unhappy with Ford and will never buy another Ford. This is unfair to anyone who buys a product and experiences common problems that the manufacturer chooses to not recognize and fix! Ford needs to step up and acknowledge the problems and pay for the repair!

Oct 12, 2024

Took in the vehicle to be inspected and Ford said the AWD module isn't working. It states my AWD is off and not functioning.

Jun 05, 2024

I am getting the following error messages: awd fault service required/ service AdvanceTrac /pre collision assist not available / hill assist not available/ AWD off / powertrain malfunction/ reduced power.

Jun 02, 2024

+ 6 more complaints for this component

FORWARD COLLISION AVOIDANCE

11 complaints

The contact owns a 2020 Ford Escape. The contact stated while driving 25-30 MPH with the Adaptive Cruise Control activated, the automatic emergency braking system failed to engage while another vehicle had pulled in front of the vehicle from the passenger's side of the vehicle. The contact stated that the failure only occurred while another vehicle was pulling in front of the vehicle from the passenger's side of the vehicle, but the vehicle responded as needed while another vehicle was pulling in front of the vehicle from the driver's side of the vehicle. The contact stated that the failure started occurring after an unknown software update was performed on the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated because the dealer declined to test-drive the vehicle by driving 25-30 MPH on the road. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 43,000.

Jun 23, 2025

Start vehicle an error start popping up, I have to cook OK to clear them. Lots of features that are not available, including hill assist, awd, cruise control. AWD module failure Is it available for inspection upon request? Yes How was your safety or the safety of others put at risk? Yes awd and pre-collision assist are not available. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes several errors start cycling through allowing the driver to click OK. Hill Start assist not available Pre-collision assist, not available Service advance trac AWD fault service required See Manual

Apr 29, 2025

I have a 2020 Ford Escape and the wrench light came on and I received messages on the dash that said (faulty AWD, faulty hill assist, and faulty collision detection. I took it to Kayser Ford in Madison Wisconsin on January 15,2025 and they replaced the AWD module at a cost of $996. By doing some research, I know find out that there appears to have been a recall on 2020 Ford Escapes for this problem. Kayser Ford says there is no recall and I am questioning this. Thank you.

Jan 15, 2025

The entire advanced track system quit working. Sometimes if you turn the vehicle off and on a bunch of times it will work until you turn off the vehicle.

Aug 26, 2024

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, she became aware of a malfunction with the Forward Collision Avoidance system. The vehicle was taken to a local dealer where it was diagnosed that the Forward Collision Avoidance module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 52,000.

Jun 17, 2024

+ 6 more complaints for this component

SERVICE BRAKES

11 complaints

See attached document for complaint.

Sep 27, 2024

The contact owns a 2020 Ford Escape. The contact stated while reversing, the brake pedal was depressed and there was an abnormally loud squealing sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.

Sep 16, 2024

Vehicle has 14,000 miles on it. Was taken to Ford garage after the AWD light came on. They placed the AWD module on the vehicle and then ran diagnostics again and it still pulled the errors. They determined that the ABS system is bad and also needs replaced. He provided me with a notice that was sent to Ford/Lincoln dealers -Customer Satisfaction Program 20B5 which was for vehicles manufactured in 2020 where the dealers were to replace the electronic break booster. My vehicle was manufactured in 2019, but has the same problem as this recall and unfortunately was not part of the dates where Ford would fix the issue.

Aug 06, 2024

Despite repairs done under what eventually became TSB 23-2308, the brake squeal continues. I reported this originally to the dealership that sold me the vehicle in the spring of 2021.Work was done under SSM51261

Mar 31, 2024

The contact owns a 2020 Ford Escape. The contact stated that when pressing the brake pedal while in reverse the vehicle would emit a loud howling noise. There were no warning lights. The vehicle was taken to the dealer where it was diagnosed that the bolt kit and spring kit for the brakes failed and needed to be replaced. The vehicle had not been repaired due to the parts being on backorder. The manufacturer had been made aware of the failure. The contact was referred to NHTSA to file a complaint. The failure mileage was 32,000.

Jan 17, 2024

+ 6 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

10 complaints

My Ford currently has 80K miles on it with no accidents and all recalls fixed by the dealer. This morning when I was driving my kids to school, a light I've never seen appeared on the bottom right hand side of the drivers screen. The light was a red triangle with an exclamation point inside of it. Not long after I noticed the light, we started to smell something burning and our car began loosing power. I pulled over immediately and turned the car off. I googled the meaning of the light. Apparently, it was a "Stop Safely Now" light. The various reasons online could not pinpoint any reason I could come up with. I popped the hood, checked the oil, coolant, and I checked that the hybrid battery located in the trunk had a good connection. Everything was fine, as far as I could tell. When I restarted the car, after about 15 mins of investigations and online research, the light was gone and so was the smell. However, now I am super nervous to drive this car on the highway. What if that light comes on again and I loose power when all the cars around me are driving 70 mph? The chances of getting rear ended and seriously hurt are a very real possibility. What if my kids are in the car? I'm scared.

Sep 02, 2025

A module is causing communication issues in the car between its and the key fob causing the car not to be able to start at all. It has been at the Ford dealer [XXX] for over a month now and they are unable to remedy the situation. They claim they can’t update the software or can’t find out what’s wrong with the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 05, 2025

My 2020 Ford Escape Hybrid experiences complete electrical failure - battery saving mode followed by total power loss. Ford has published Technical Service Bulletins SSM 49990 (NHTSA ID: MC-10199655-0001) and SSM 49574 (NHTSA ID: MC-10187983-0001) addressing this exact issue through ABS module programming. However, both my local Ford dealership and Ford Customer Service claim these documented TSBs do not exist in their systems. This appears to be systematic denial of safety-related warranty repairs for a known defect. According to my research, some of Ford owners could receive a 8 year Hybrid component warranty through these TSBs. It seems to be a typical pattern for Ford to avoid warranty procedures by denying TSBs. I have records of the calls. I cannnot upload it from this page

Aug 04, 2025

obd communication with emissions and state safety inspection. Ford knows -- will not fix under recall

Aug 01, 2025

Replaced AWD Module at 49,134 miles - four months after purchasing from a Ford Dealer. It is obviously a faulty module with all the complaints online. Individuals shouldn't have to spend a fortune when Ford knows there is/was a problem with the part, and failed to recall it and perform its due diligence. Ford makes the money and individuals keep going into debt. They need to be held accountable. Multiple repairs shops are aware of the problem! The safety of drivers/passengers is at risk.

Mar 12, 2024

+ 5 more complaints for this component

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

7 complaints

I am smelling gas every time I put gas and it won't start after putting gas there's a strong smell of gas inside my vehicle the recall has not been fixed yet I am a single mother and this is a safety risk issue how do I go forward powertrain is also still coming up I have other things popping up saying recalls were never fixed please help

Dec 05, 2025

The primary component that failed is the turbocharger system, which has malfunctioned five times since October 2024. Additional failures include the catalytic converter, and there is now suspected motor damage. These components are currently in possession of the dealership and are available for inspection upon request. The safety of myself and my children was repeatedly put at risk. The first turbocharger failure left us stranded in early morning traffic, with no engine power and limited ability to exit the roadway safely. Subsequent failures occurred within 24 hours of service completion. These breakdowns created dangerous roadside conditions, especially during high-traffic hours and in areas without safe pull-off zones. The problem has been reproduced and confirmed multiple times by the dealership’s service department. Each turbocharger replacement has failed within days, and the vehicle is currently awaiting its fifth turbocharger in two months. The dealership has also confirmed damage to the catalytic converter and now suspects motor damage. The vehicle has been inspected repeatedly by the dealership, which is in contact with Ford Motor Company. However, Ford has not provided a permanent solution or acknowledged the root cause. No inspections have been conducted by police or insurance representatives at this time. Prior to second breakdown; the FordPass app displayed an oil life warning at 0%, which was reportedly reset by the service department, raising concerns about system accuracy. The vehicle has also triggered diagnostic codes P0420 (Catalyst System Efficiency Below Threshold) and P0234 (Turbocharger Overboost Condition), both of which are consistent with the mechanical failures observed. Additionally, Manufacturer Recall 25S76 was acknowledged, but when asked whether the fuel injectors had been inspected, the technician stated they would only be replaced if a fuel leak or smell was present. This reactive approach contradicts the intent of the recall.

Sep 19, 2025

Powertrain control module failure causing vehicle to lose power and engine to run at 5 to 6 RPMs. and transmission not shifting properly. Vehicle is going into limp mode and will also shut down while driving but the engine stays running and the cruise does not shut off. There is not remedy for the recall that I believe is causing these issues. This has been going on for 6 month. This vehicle has been nothing but a problem.

Sep 15, 2025

2020 Ford Escape SEL was taken into Ford Service Center for oil change and to address acceleration issue that started two days prior, (check engine light had come on the day before drop off). One week after dropping my vehicle off to be assessed, I was told I needed a small part and it would be complete in 3 days. Another week went by, so I reached out and was told that I need a new engine because of a known Ford issue. Unknown to me, coolant was leaking into the engine and destroyed it. I was assured by the Ford technician that this was a known issue and the problem did not arise from something I did/did not do. I was quoted over $9k and weeks worth of work. I easily drove the vehicle to the Service Center, but was told it is now no longer drivable. I drive a LOT for work and had only had the vehicle for 15 months, still owing over $16k on my auto loan. I had no choice but to purchase a new (NOT FORD) vehicle and am now stuck with two vehicle payments. Vehicle is still sitting at the Ford Service Center while I pay on it monthly.

Aug 20, 2025

There is a courtesy replacement on the main fuel injector. I just recently had to replace my turbo. No my car bogs down won't go and smells like eggs which is the catalytic converter. The injection brakes the converter which brakes the turbo and Ford is not interested in helping very much. How can

Jan 29, 2025

+ 2 more complaints for this component

SEATS

7 complaints

The passenger front seat handle to let the seat recline broke off. There has to be some kind of defect to the way it was put together.

Nov 03, 2025

The driver's seat has something protruding (seat heater?) into your tailbone which causes pain and discomfort. The constant adjusting to get comfortable (grabbing the steering wheel to pull myself forward) and slower reaction due to pain and numbness is a hazard waiting to happen. I have not addressed this with my local dealership as they had my car for 7 weeks and only fixed the recall issue (window switch) and none of the other 5 issues I took it in for.

Mar 04, 2024

The seat heating element is stuck up out of the seat pushing into the person driving.

Aug 13, 2023

THE SEATS HAVE METAL PROTRUDING FROM THE REAR PORTION WHERE YOUR TAILBONE WOULD REST. IT'S NOT JUST UNCOMFORTABLE, IT BECOMES PAINFUL THE LONGER YOU DRIVE. I WAS TOLD THE SEAT HEATERS WERE IMPROPERLY INSTALLED IN THE BEGINNING OF THE MANUFACTURE PROCESS FOR 2020 FORD ESCAPES. IF THEY KNOW THEY INSTALLED THEM INCORRECTLY, WHY WON'T THEY FIX THEIR MISTAKE?

Apr 28, 2021

THE DRIVER'S SEAT IS EXTREMELY UNCOMFORTABLE. THERE IS A LUMP OR BULGE IN THE BACK PART OF THE BOTTOM CUSHION THAT HITS YOUR TAILBONE.

Feb 10, 2021

+ 2 more complaints for this component

WHEELS

7 complaints

Tire pressure monitoring system would go out them come back them go out and now not working at all.

Oct 30, 2025

Tire pressure default sensor keeps going on and them off after a while. Tires are not low.

Aug 31, 2025

Tire pressure monitoring system failure in rear tire. Error message states failure on dashboard. Issue began happening week of July 7, 2025. Vehicle has not been inspected by dealer or other professional.

Jul 11, 2025

Lugnuts are swollen and a flat had occurred and I couldn't remove the wheel was almost hit by on coming traffic finally gave up replenished air into tire and drove Home . Took car into Ford dealership they said all of the Lugnuts swell on newer models not just mine I asked for a replacement quote it's 300 for new Lugnuts and then labor too and hopefully they won't break a wheel removing them I said if I agreed would they replace them with the same defective Lugnuts that swell and his answer was yes .Please do something about thease dangerous swelling Lugnuts before someone's life is taken. I told the dealership not to do the replacement and done some research I can get a replacement set for entire car for 40 bucks at Autozone and called my local mechanic and they said 50 bucks to replace all of them and autozone told me thease are standard non swelling steel Lugnuts .My faith in Ford has definitely changed to zero.

Apr 13, 2025

Power Transfer Unit failure. The vehicle is only four years old with solely highway mileage. They cost to replace the PTU is $1990 which is quite a bit to pay for a manufacturer issue. I purchased this car brand new from the dealership.

Jan 10, 2025

+ 2 more complaints for this component

POWER TRAIN,ENGINE

7 complaints

It appears that either the rear differential is locked up, or the traction control system has decided to lock all tires for the same rotation. When making any turns at slow speed, the tires grind and pop on the road. If turning in grass it will rip up the grass where the turn was made. In addition, the RPMs and vehicle lurch at normal cruising speed and when accelerating. I understand this as an issue with the torque converter. When the tires locked up, it put excessive force e on this component. It was stated in a similar TSB with the exact issue. There was a lack of fluid in the rear differential when it left the factory. Determination on repair was based on an inspection of the differential fluid and its levels. The cascade of failures happened after a road trip from FL to NY, I believe the miles were around 45,000. Upon arrival, NY roads were covered in snow for the next 5 months of travel, masking the severity of a locked drive train. No recalls were out, we thought maybe we needed tires. Now at 66k miles, there is a strain on the entire drive train and tires, whenever turning, accepting, I would further speculate, that this has put excessive wear on the CV/half shafts, wheel bearings, and related components. Although there’s a system failure, No codes have been thrown. Vehicle Speed Sensors and system, and or the ABS system should have noted some kind of error. While numerous complaints have arose accross varying ford models, no recalls issued. Ford may honor some repair costs. The location and nature of the initial failing unit, the rear differential, as its not part of routine maintenance, Would lead to an increase accross all related components and systems, which would lead to vehicle failure. Possibly causing loss of life or serous physical harm.

Sep 29, 2025

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal odor on the interior of the vehicle. The contact stated that the odor was entering the interior of the vehicle through the vents. The contact stated the abnormal odor had a sweet smell. The vehicle was taken to the dealer; however, the failure was not duplicated. In addition, the contact stated the transmission was slipping. The contact was informed that a software update needed to be performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

May 14, 2025

The contact owns a 2020 Ford Escape. The contact stated while driving 70 MPH, the RPM increased, and the check engine and power train warning lights illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure had occurred several times. The vehicle was taken to an independent mechanic and the dealer; however, the failure was not duplicated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 59,000.

Apr 24, 2025

A 2020 Ford Escape that was purchased in new condition in September of 2020. The vehicle has had numerous issues with transmission failure as well as the failure of other engine/transmission components causing drivability and safety issues such as hard shifting, not shifting, and not accelerating properly. I was not informed of Ford's buyback program until August 28, 2024, when a friend who had previously experienced similar issues with a Ford vehicle alerted me to its existence. She assisted me in contacting Ford Consumer Affairs and initiating a buyback request (case #[XXX]). On October 20, 2024 we called Ford Motor Corp Consumer Affairs to follow up on the case and they advised the application for buyback was denied since it had not been submitted within the 30 month period as outlined in Texas Lemon Law. We were advised that the only way I could seek remedy was via BBB complaint. I need assistance to advocate for my consumer rights related to Lemon Law and Magnuson-Moss Warranty Act. It is my belief that Ford Motor Corp has repeatedly failed to perform their due diligence with regard to the transmission, engine, and other components installed in my vehicle. June 3, 2022 - Vehicle taken to Bob Tomes Ford service department. Diagnosed transmission failure and the transmission was replaced at 14,158 miles. I received the vehicle back on July 2, 2022. August 2, 2022 - Vehicle taken to Bob Tomes Ford service department for shifting/drivability issues and failed communications of OBD system. Vehicle had 14,557 miles and I received it back on August 29, 2022. April 21, 2023 - Vehicle taken to Bob Tomes Ford service department for check engine light at 18,554 miles. I received the vehicle back on May 22, 2023. August 6, 2024 - Vehicle taken to Bob Tomes Ford service department for hard shifting and drivability issues at 20,281 miles and as of November 4, 2024 the vehicle is still in the service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 04, 2024

Premature failure of valve cover gasket and transmission. Valve cover gasket allowing oil to seep in to spark plug “tubes” causing misfires. Transmission showing excessive wear for only 72000 miles.

Jun 11, 2024

+ 2 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

7 complaints

Car has self started in my garage 3 times in the last two weeks, just now it did it again. This is very dangerous, could hurd someone or burn my house down. This needs to be looked into.

Sep 18, 2025

Underneath the transmission is a part that once damaged could emit steel into the transmission which causes damage to the transmission. Small pieces of steel. My technician said it happens to all the Ford vehicles mainly the Ford Escape and Ford has not provided a recall for this and it cost $3,500.00 to be replaced. I am disgusted that this damaged part that puts pieces of steel into the transmission could not be noted by Ford as a legitimate recall. Please see what you can do. It's been reported constantly. Thank you

Jul 22, 2025

When I push the driver window down and when I want to roll it up. The driver window don't go up i have to play with button by pushing it up and down for about 5 to 10 minutes. I have to keep pushing the button up-and-down or turn my car off, open my door it takes a minute for it to go back up. The passenger window goes up and on its on like for example i want to let the window up it comes down by itself. Ford has fixed the driver door panel for the window, but it's doing the same thing. My tire system, it doesn't give me the tire pressure. And when I put gas in my suv, my engine is revving up-and-down, and it cuts off. And when I'm driving, he doesn't want to go I have to push on the gas to make it go. But as far as the window, I have issues with that every single day ever since Ford fixed my suv. And the gas, every time I put gas in My suv make like it wanna shut off, and it do shut off. Sometimes when I put my foot on the gas after pumping gas. This is a ongoing procedure for me. This happens every single day, and every time that I put gas in my suv. This has been going on for about six months or more.

Jul 17, 2025

The contact owns a 2020 Ford Escape. The contact stated the vehicle failed to start as intended. The contact waited for a while to restart the vehicle. The check engine warning light was illuminated. The vehicle was driven to O'Reilly's to be diagnosed. The vehicle was diagnosed with an undisclosed emission code. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 106,000.

Mar 04, 2025

When riding down the road once the car heats up it jerks like it's going to cut off going down the road and you can smell has it has just recently started doing this.

Feb 28, 2025

+ 2 more complaints for this component

SEAT BELTS

6 complaints

So I bought this 2020 ford escape at 1100 miles. It was used as a dealership loaner vehicle until I bought it which put its 5 year at 11/19/2025, although I purchased it 12/2+/2020. Which h doesn't make sense. I'm slightly over the 60k/5 yr safety warranty because of it being a loaner vehicle first. I'm over the 60k by 19k, but under my 5 yr warranty. My driver seat belt is malfunctioning, so all my air bags are inactive. I find this very unfair and unsafe as I have 3 children ages [XXX] to [XXX] old. Please tell me there is something we can do thats not going to cost a lot of money. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 04, 2025

Rear seatbelt monitoring system came up on dash , which is the drivers seatbelt, then the seatbelt light stays on , had to have the item replaced costing 600 dollars , knowing it’s a safety thing I would like it covers under ford ! And get reimbursed for it ! Safety!!!

Jun 26, 2025

Seat belt fault

Dec 15, 2024

The contact owns a 2020 Ford Escape. The contact stated while parked when he buckled the seat belt, the seat belt warning light remained illuminated. The failure occurred on the front driver's side seat belt. The vehicle was driven to the dealer where it was diagnosed that the seat belt buckle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate mileage was 70,000.

Oct 16, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 50 MPH, the "Rear Belt Monitor Fault Service" message was displayed. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.

Apr 23, 2024

+ 1 more complaint for this component

ENGINE,FUEL/PROPULSION SYSTEM

6 complaints

NHTSA Recall 25V467 was issued in July 2025. It has been over 3 months of constant fear for under-hood fire from possible fuel injector crack. My family's safety has been at risk long enough, this needs a permanent fix please!

Oct 27, 2025

I had first took car to get first free Oil change from ABC Nissan and the service department couldn’t do it under 5000 miles and just topped of the oil. I had went back like few days later for an air filter replacement and they did not have to part and sent me over to ford right across the street. I had ford dealership run a code diagnostics on vehicle and found it needs computer updates and an expensive purge valve after having car for a couple days and hit me with a hefty price estimate I could not or NPP car warranty from ABC Nissan couldn’t cover for engine repairs since it wasn’t an engine issue but can affect the engine. I had went back into abc Nissan recently for a possible trade in and just got the run around from manager that help sold me the car and seem it was a waste of time putting almost 7500 for the car down payment plus 518 a month for car payments to be cheated when car start to have issues.

Feb 24, 2025

The camshaft leaks and has been recalled, but Ford is refusing to fix it….

May 15, 2024

Car died while driving down road due to a defect in the emissions system. Took to garage to tell me it's the evap system. Common issue with the 1.5 ltr engines and not under warranty. Revise to cover it even though it's connected to emissions system under a 80,000 mile warranty. Well over 100+ complaints online

Nov 05, 2023

I received a Safety recall notice in February 2023. I immediately called to schedule an appointment to have the work done. Upon driving to the dealership, I was told that they needed to order the part from Ford Co. and it would take a month to receive the part. I again called the dealership after 5 weeks had passed, and again they told me that Ford is not making the part available, when the Recall notice clearly states that it has. The dealership cannot give me any time frame that this part would be available, Ford Co. has not answered my email or phone requests. Can you assist me in this, I am driving a vehicle that could catch on fire.

Apr 15, 2023

+ 1 more complaint for this component

VISIBILITY

5 complaints

Was opening the sunroof cover and one side of the tracks came off. It will not close all the way now.

Oct 18, 2025

The contact owns a 2020 Ford Escape. The contact stated while driving 55 MPH, there was an abnormal grinding sound coming from the sunroof. Neither a dealer nor and independent mechanic was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was not taken the dealer or independent mechanic to be diagnosed. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.

Jul 24, 2025

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was stationary, the window made a popping sound and the front passenger’s side window failed to function as designed. The wrench and several unknown warning lights were illuminated. The vehicle was driven to the dealer to be diagnosed. The vehicle was diagnosed, and the contact was informed that several unstated maintenance repairs were needed. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,145.

Jan 03, 2025

The contact owns a 2020 Ford Escape. The contact stated that upon attempting to close the moon roof, the moon roof failed to close as intended. Eventually, the moonroof was able to close; however, the closing resulted in damage to the overheard liner. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 21,000.

May 20, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving at 65-70 MPH, water started leaking from the air conditioner onto the brake and accelerator pedals and his foot. The vehicle was taken to the dealer who cleaned the air conditioner drain line however, the failure persisted. The contact stated the vehicle was taken back to the same dealer several times and the drain line was cleaned however, the failure reoccurred while driving. The contact stated his foot was wet from water leaking onto it, and it slipped off the brake pedal almost causing the vehicle to crash. The vehicle was taken back to the dealer and the drain line was replaced as a Ford service hotline recognition of the problem however, the failure persisted. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage 2,000.

Jul 19, 2021

SUSPENSION

5 complaints

The contact owns a 2020 Ford Escape. The contact became aware that there was fluid underneath the rear of the vehicle. The vehicle was taken to the dealer who diagnosed that the rear shocks were leaking and needed to be replaced. The contact stated that approximately 20,000 miles later, while receiving a routine inspection, the dealer informed the contact that the rear shocks were leaking again and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the failure was not covered under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 20,000.

Apr 08, 2025

My car has only 50,000 miles on it. I took it to the dealership for an oil change, and they reported that the rear suspension shocks are leaking. I was only two months out of warranty at this moment.

Jul 02, 2024

Bought new, June 2021, both rear shocks leaking. Replaced with same type. Now 12/28/23 63,800 miles, both rear shocks leaking again. Can only replace with same part.

Jan 10, 2024

I bought the car in February, 2021. 11 months later the rear shocks had both failed and were replaced by dealer on 01/13/2022, at 9572 miles. One year later the shocks have again failed! Ford has refused to cover them under warranty, claiming that shock failure in one year is normal wear. This is a severe safety issue that affects vehicle handling and it needs to be addressed.

May 25, 2023

November 18, 2022 had my car for 22 months when I took it for oil change I reported a noise when turning the steering wheel. Ford mechanics decided it the front shocks. Part # LX6Z18124EQ was ordered at that time. As of today 3/8/2023 it is still on back order. The noise is getting louder. I have been in contact with Ford which has expedited the part about 3 - 4 weeks ago. Still not at dealership. I have never had so much problems with a new car. Ford denied the buy back or lemon law for FL stating it was after the 24 month warranty which is false. I’m wondering what else can I do if anything.

Mar 08, 2023

POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

5 complaints

The awd module is faulty. It's causing thr collision assistance, the lane assistance, the awd and a few other things to not work or throw a faulty warning. I've been doing some digging and it seems to be a very common thing. The ford escape titanium is already in recall I believed

Nov 20, 2024

AWD module has failed and per FORD is not covered in replacement cost. Multiple error messages about forward collision, AWB and adaptive cruise control. This module was covered un a previous customer satisfaction program (Customer Satisfaction Program 21B19) and in multiple issues noted in on line forums should be taken up for a recall. Vehicle appears to run more poorly and thus could put myself and passengers at risk for accident. The error shows up every time the vehicle starts up. I see there are over 40 complaints listed here and I am sure there are more.

Jul 18, 2024

AWD Module failed, deactivated all traction control, all wheel drive, pre-collision alert, emergency breaking. Module failure is known issue to Ford

Jan 23, 2024

Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.

Jul 26, 2023

PURCHASED A 2020 FORD ESCAPE ON 10-31-2020. ON 11-23-20-11-24-20 I GOT MESSAGES ABOUT THE TRANSMISSION AND MY WIFE COULDN'T PUT THE CAR IN REVERSE AFTER GOING TO THE STORE. TOOK THE CAR TO THE DEALER THEY DIDN'T EVEN CHECK THE TRANSMISSION ONLY THE ENGINE AND COMPUTER SYSTEM. ENDED UP BACK IN THERE THE SAME DAY 5 TIMES BECAUSE THE ANTI CRASH AND BRAKE SYSTEMS WASN'T WORKING. THE SERVICE TECH THEN DROVE IT AROUND THE CORNER 5 DIFFERENT TIMES TO GET THE COMPUTER SYSTEM TO KICK IN. EIGHT DAYS LATER 12-4-20 I GET STUCK IN MY FRIENDS DRIVEWAY. THE CAR WOULDN'T GO IN REVERSE. FINALLY IT DID AFTER 20 MINUTES. I TAKE THE CAR BACK AND IT NEEDS A NEW TRANSMISSION. THE COMPUTER SYSTEM AND POWER TRAIN, CRASH ASSISTANCE, ANTI COLLISION SYSTEM WASN'T WORKING EITHER. THEY HAD JUST RECEIVED THE VEHICLE ON 10-27-20. THE CAR WAS PICKED OUT FOR ME BY THE SALES REP AND IT WASN'T FROM OFF THE LOT IT WAS IN THE BACK. I TRULY BELIEVE THEY KNEW THE WHOLE CAR WAS BAD. THEY'VE HAD MY CAR SINCE THE 12-4-20 AND I'M STILL RESPONSIBLE FOR IT AND THE LOANER CAR. THE SALES MANAGER AND GENERAL MANAGER TOLD ME I'LL HAVE TO SUE THEM USING THE LEMON LAW OF ANYTHING ELSE GOES WRONG. IT WILL AND THEY KNOW IT. I HAVE SEVERAL REPORTS THAT THE TRANSMISSIONS ON THE 2020 ESCAPE IS ONE OF THE MAIN ISSUES. I ALSO HAVE ALL THE REPORTS SENT TO MY PHONE FROM FORD PASS. I ALSO HAVE A VEHICLE HISTORY REPORT THAT THE BRAKES, POWER TRAIN SYSTEM, AND RESTRAINTS AND DRIVER ASSISTANCE NEEDS REPAIRED ALSO. THIS OCCURRED IN JACKSONVILLE, FLORIDA. ALL THESE ISSUES MAKE THIS VEHICLE UNSAFE FOR ANYONE.

Dec 16, 2020

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

5 complaints

Consistent metallic cracking noise heard when opening side door. I cannot completely open the door without the door making this noise and it feels like the door could come off at ant time…..I have to gingerly open the door on entering or exiting the vehicle. Also, the Driver side window does not completely go up and down when door is closed. Dealer diagnosed issue as: BY001 DOOR HINGE BROKEN/DAMAGED. WILL NEED TO BE REPAIRED BY BODY SHOP. DAMAGE HINGE IS PUSHING INTO DOOR FRAME MESSING WITH WINDOW MECHANICS. The mileage is only at 37,835 and has only been driven for commuting to work/home, grocery shopping and very few leisure trips. It has not been in any accident or abused in any way.

Feb 03, 2024

Approximately 1/4/2024 The front drivers side door is broken. The bolts broke off on the inside.I had no prior warning, I went to open my door and a huge clunk sound happened and it was difficult to open , there was friction ,opening it all the way is causing friction and I don’t want the door to fall off. Also it’s causing the automatic window not to work now , that only is opening half way . I took it to the dealer to assess the problem and it’s the left door asy , I looked this up online and it’s stating Ford is aware of this problem but still hasn’t issued a recall. I do not want my door to fall off , especially if I’m driving and this happened . This is also a huge financial burden on anyone , please can you help with this situation . Thank you

Jan 15, 2024

Front driver door makes popping sound and window won’t work. Car is 2020 and dealership is telling me that it’s not covered.

Oct 17, 2023

faulty spot welds on the drivers door checklink bracket failed and are preventing the door from closing correctly, and now the window wont roll all of the way down. not sure what else is broken inside of the door.

Mar 24, 2023

Driver door check arm attachment point (black door hinge) snapped from manufactured spot weld to frame of door. Ford Dealer stated my Escape was the 3rd one that month with the same problem. Mechanic said the hinge was not welded properly at the bottom spot weld by manufacturer and that I should call Ford and NHTSA to see why my 2020 Ford Espace S 1.5 AWD isn't covered under the Recall ID # 10201603 as it is a Ford Escape between 2020 and 2021. SSM 50150 recall notice

Feb 03, 2023

LANE DEPARTURE

5 complaints

Passenger mirror blind spot indicator randomly comes on. Just purchased, so I have not taken the vehicle to the Ford dealership. The driver side functions properly.

Jul 16, 2022

Blind spot light goes off while driving with no car next to me

Dec 09, 2021

Blind spot monitor going off with no car next to me

Nov 02, 2021

Light turns on when there is no car next to me. Took it in to Ford. They ran diagnostic but where not able to find an issue and returned the car. It is still turning on when there is no car next to me

Oct 07, 2021

THE LANE KEEPING SYSTEM MADE ME BEER TO THE LEFT THREE DIFFERENT TIMES WHEN THERE WAS NO LANE NEXT TO ME. ONE OF THOSE TIMES IT TRIED TAKING ME IN A WALL. WHEN THIS HAPPENED ALL THREE TIMES, THE STEERING WAS HARD TO CONTROL. MY CAR WAS IN MOTION. IT HAPPENED TWICE ON A COUNTY COUNTRY ROAD AND ON THE EXPRESSWAY GOING INSIDE A TUNNEL.

Nov 09, 2020

AIR BAGS

4 complaints

The contact owned a 2020 Ford Escape. The contact stated that, while driving at an undisclosed speed, the driver's seat air bags inadvertently deployed. As a result, the contact's attention was briefly diverted away from the roadway, causing her to collide with the rear of another vehicle. No warning lights were illuminated. The vehicle was towed to a storage facility, but had yet to be deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital by and friend and treated for chest pain. Emergency room doctors performed various tests, including a X-ray and an EKG. The manufacturer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Nov 12, 2025

Crash: 1

Injuries: 1

My entire passenger side airbags deployed with no passenger present in car. The car has a sensor stating when someone is not there they should be off.

Dec 19, 2023

Crash: 1

I was involved in a collision with a pick-up truck in Gallup, NM on 12/3/21. We hit the truck mid-section. Front of my Escape was pretty much destroyed. Our airbags did NOT deploy. Mine and my husbands safety was at risk due to the failure of the airbags to deploy in the crash. Vehicle is at the Ford Dealer in Gallup, NM waiting for State Farm to determine the next steps. I had no prior warnings or indications that the airbags were not functional.

Dec 09, 2021

Crash: 1

Injuries: 1

I was at a red light behind 4 cars, when as I look into the rearview mirror when I saw a white van coming at me at cruising speed. As I turned the steering wheel to the left, purposely trying to avoid the vehicle in front of me, the white van slammed into me and caused me to hit my head on the steering wheel and the window. I had my seat belt on, but I was hit so hard that the car frame was bent and I was hurt. I was informed that the reason not one of my airbags went off in the front of my car was, I was hit in the rear. If I would have let my car hit the car in front of me, I would have been protected by the airbags in the front. This is a serious issue and this complaint is to request the NTSB look into requiring all vehicles to have sensors throught out the car to keep drivers and passangers should remain as steady

Aug 19, 2021

Crash: 1

ENGINE AND ENGINE COOLING

4 complaints

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable and was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

Jul 14, 2025

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked in the garage, there was oil leaking from the vehicle. The contact stated that while stopped at a stop light, the vehicle stalled. There were no warning lights illuminated. The contact stated that after an oil change was performed, the mechanic informed the contact that the oil that was drained was like mud. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no warranty coverage on the vehicle. The failure mileage was approximately 36,000.

May 21, 2025

The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken for the State Inspection and the vehicle failed the emissions test. No warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Powertrain Control Module (PCM); determining that the PCM was not sending the emissions information. The contact was informed that an update was required. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 88,000.

Jan 29, 2025

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the engine temperature gauge indicated that the engine had overheated. While inspecting under the hood the contact discovered that the coolant reservoir was empty. The vehicle was taken to the local dealer who diagnosed that the engine coolant had leaked into cylinders #1 and #4, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 85,000.

Aug 19, 2024

UNKNOWN OR OTHER,ENGINE

4 complaints

We had the car brand new and transmission with two weeks wouldn’t go in reverse. Then the door was stuck OPEN and we shut it now we can roll the window down FORD says we’re not covered it’s a new door!

Feb 20, 2025

The turbo started leaking coolant internally making a few components fail in the motor. It has a really strong smell of burnt coolant. It started leaking about one year and half ago according to the service manger it was leaking before replacing the turbo and there was a failure to inform me about that issue. Due to this leak motor has to be replaced. Prior to the repair a warning lamp or any other notification appeared.

Mar 14, 2024

Service engine soon light is on due to the injector problem that has been recalled, but has not been fixed yet, because the dealer has not received the parts yet. Service engine soon light is also throwing a code for the catylitic converter and it’s causing the vehicle to run and shift poorly and getting worse fuel economy because of this issue. I have always bought Fords and I’m very dissatisfied with the problems I’ve encountered since I’ve purchased this vehicle. I think these issues need to be addressed and fixed ASAP, because this could potentially lead to a fire under the hood or underneath. Toni Ann

Jul 16, 2023

THE ENGINE LIGHT IN MY 2020 FORD ESCAPE KEEPS COMING ON. I TOOK IT TO ADAMSON, NOW STIVERSON DEALERSHIP, A PART WAS INSTALLED ON THE SECOND VISIT. TWO DAYS LATER, THE ENGINE LIGHT CAME ON AGAIN. I WAITED ONE WEEK UNTIL I COULD GET AN APPOINTMENT TO RETURN TO THE DEALERSHIP ON OCTOBER 22, 2020. AFTER WAITING ALL DAY, I CALLED THE DEALERSHIP AND WAS TOLD THEY HAD NOT HAD A CHANCE LOOK AT THE VEHICLE. I RETURNED TO THE DEALERSHIP ON OCTOBER 23, 2020 TO HAVE THE DEALERSHIP DETERMINE THE PROBLEM. THE CAR HAS HARD TRANSITIONS IN ACCELERATIONS AT TIMES AND THE ENGINE LIGHT IS ON SIGNALING A PROBLEM THAT HAS NOT BEEN REPAIRED. I HAVE A WARRANTY ON MY CAR. I AM PAYING MY NOTES AND WARRANTY BUT THE ISSUE WITH MY "NEW" CAR IS NOT RESOLVED.

Oct 23, 2020

STRUCTURE,LATCHES/LOCKS/LINKAGES

4 complaints

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side front door had detached, and the hinge on the door was inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the door had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

Sep 03, 2024

The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, there was an abnormal sound coming from the door. The contact stated that the door failed to close properly. There were no warning lights illuminated. There was an eight-inch opening in the door. The vehicle was taken to the local dealer, who informed him the door and the bracket needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the warranty coverage. The approximate failure mileage was 24,400.

Feb 06, 2024

The contact owns a 2020 Ford Escape. The contact stated that upon exiting the vehicle, he attempted to open the front driver's side door, and the door latch weld cracked. As a result, the front driver’s side door failed to open. The vehicle was taken to the dealer where it remained and was diagnosed and determined that the front driver’s side door needed to be replaced. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000. The VIN was unavailable.

May 12, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, the door failed to open completely. The contact had to forcefully pull the door handle for the door to open. The contact became aware that the latch was welded incorrectly. The vehicle was taken to the dealer and the dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door was not available. The manufacturer was not contacted. The failure mileage was 19,000.

Mar 16, 2023

UNKNOWN OR OTHER,STRUCTURE

4 complaints

Left front door check came unwelded from inside door panel causing door to not open and close properly. Left window would not work. Holes in door frame where hinges pulled out.

Feb 25, 2024

The passenger front door middle hinge broke from inside the door. There are numerous online articles of this happening and causing costly repairs of the entire door instead of just the hinge, which is Ford’s solution. Two days ago I noticed a creaking noise and thought I should spray wd40 and when I went to open my door to do this, there was a POP! And now the hinge can be moved up and down and it is also affecting the window, the window can’t be rolled down. If there’s an accident, this could cause someone not to be able to get out. This needs to be on ford to fix. There were no warnings of this. I can’t take pictures of the issue without ripping my door apart and I’m not a mechanic.

Feb 05, 2024

Driver door makes a loud popping noise. Did look into the manufacturer defect where the spot welds do not hold the door hinge

Jan 02, 2024

The Check Arm Attachment on the driver side door for my 2020 broke off because of poor welding, I have read it is a common issue with the 2020 ford escape

Nov 13, 2023

EXTERIOR LIGHTING

4 complaints

While driving on the interstate at 70mph, the entire dash display went black for a few seconds, then returned on. This happened three times, then returned back to normal.

Dec 15, 2023

HEADLIGHTS ARE PLASTIC AND THEY ARE DISCOLORED ON THE INSIDE. I HAD ONE REPLACED 1 YEAR AGO AT "SURPRISE FORD" IN SURPRISE ARIZONA, BUT BOTH ARE DISCOLORED OR FOGGED UP. WHEN DRIVING AT NIGHT THE LIGHTING IS GREATLY DIMINISHED. THE HEADLIGHT HAVE BEEN THIS WAY SINCE I BOUGHT THE VEHICLE.

Apr 24, 2022

Interior lights are not working. Took the car to the dealership under the manufacturer warranty and they are unable to solve the problem. The dealership replaced the body control module and this did not fix the problem. Service tech stated they need to contact Ford Engineering to resolve the problem.

Jul 28, 2021

BOTH FRONT HEAD LIGHT (SEALED) ASSEMBLIES HAVE SOME SORT OF FILM DELAMINATING INSIDE EACH ASSEMBLY.

Sep 02, 2020

ELECTRICAL SYSTEM,BACK OVER PREVENTION

3 complaints

The contact owns a 2020 Ford Escape. The contact stated that the infotainment system screen had turned off while driving, requiring the contact to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the infotainment system screen became operable. Additionally, the contact stated that the rearview camera was inoperable while reversing. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Nov 17, 2025

I have a 2020 Ford Escape that was not included in the recall 20C19/20V575, however my vehicle has been having the issue. Ford dealerships and the Ford customer support were not helpful and said they couldn't fix the issue since my specific vehicle was not included in the recall, even though my vehicle is having the same issue. They directed me to file a complaint here in order to be added to the recall.

Aug 05, 2024

Screen goes out periodically, not able to use backup camera, or radio, or anything.

Jun 17, 2023

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

3 complaints

My vehicle has had a recall for awhile and I have been unable to drive because it has a fuel injector recall and no parts have been made and they don’t know when they’re going to be made. I feel that if they can’t make the parts that they need to give me another vehicle so that I am able to drive to work or appointments instead of having to get rides, I have contacted my Ford dealership locally and they still have no idea when parts are going to be made

Oct 25, 2025

Check engine light came on and car died at stop sign and wouldn’t restart. This happened multiple times after filling up car with gas. I took it to my dealership and they said it was the purge valve. I think should have been covered under warranty.

Jul 18, 2025

The door welds broke and the driver door sounds like it is going to fall off. It affects how the door opens and closes. Also the evap system has caused my car to die out and have issues due to it being messed up. Ford did nothing when I told them just said it was because I needed to buy the most expensive gas. So I did so and it didn’t make a difference.

Mar 01, 2024

POWER TRAIN,UNKNOWN OR OTHER

3 complaints

On my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not. Since winter is starting soon I really need to get this fixed it’s a safety hazard and I’m not understanding why it is not a recall since it showed up suddenly and stopped my drive modes from working and traction that’s very important in the winter.

Oct 01, 2025

AWD FAULT, PRE-COLLISION ASSIST AND HILL START ASSIST WARNINGS DISPLAYING IN CLUSTER.

Jul 30, 2025

last year in the summer of 2023 I first experienced my 2020 Ford Escape not being able to shift from park to reverse, neutral, or drive. It was a very hot day and my car had sat idle for 8 hours in the sun while I was working. I got into my vehicle and started the car. I tried to turn the dial type shifter to drive and it was locked. I immediately looked online on my phone to see if this was something like turning the wheel one way and then the other and it would unlock. I found some people said to press on the brake and release because maybe it had not completely disengaged when the vehicle was turned off, but that did not work. I then found something else that said to to engage the parking brake and then disengage, that did not work either. Now while stuck in the parking lot alone since all have left and I could not move, a client of the agency I work at, starts banging on my window and screaming at me. Luckily security was still inside and came out to assist me, but it could have gotten ugly because my car that is now only 4 years old, but was 3 years old then, won't function properly. I called the Ford Dealership I deal with, and they tell me that they have never heard of this problem. All the while I am sitting in the car now with the AC on, because it is so hot, and now my car shifts into gear when I try after 10-20 minutes. I found a forum where many people have had this issue and yet, Ford still tells me they have no idea what this is. Now this summer 2024 I have had this issue multiple days in row when it is hot and my car has sat for hours. I again called my local dealership and they still say that they have never heard of this issue and told me to have my car towed to the service center. And yet here is this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 10, 2024

POWER TRAIN,STRUCTURE

3 complaints

Two issues. 1: transmission shakes, shudders, and loses power intermittently at shift points. 2: check arm spot welds broke loose at the door. Safety issue. Ford has a service bulletin for this SM 51553 And SM 50150

May 18, 2025

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

Apr 03, 2024

Injuries: 1

At a little over 4,000 miles and less then a year in to owning my car the transmission went out. Now at at little over 36,000 and now the driver door isn't opening easily, and is making a popping noise. This shouldn't be happening with a car this new

Jul 17, 2023

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

3 complaints

Receiving multiple errors and Ford determined it is the AWD module that needs to be replaced. However, they say my vehicle is not included in the recall based on vehicle identification number.

Jan 31, 2025

The AWD module (LX6Z 7P238 AANP MODULE) went out on my 2020 Ford Escape. One day when starting my car several warnings popped up on the screen. The warnings were “AWD off”, “Pre-collision assist not available”, “Service Advanced Trac”, “AWD fault service required”, “Up hill assist not available” “Traction control system fault or not available?” and the wrench on the dashboard lit up. After googling the issue I found other 2020 Escape owners with the same problem. They all had to have the AWD MODULE replaced. Ford even recalled a select few 2020 Escapes for this issue, even though many more are having the same issue with not many miles on them. Called Ford to get in for a diagnostic and informed them what warnings were flashing. They confirmed it was the AWD MODULE causing the issue and replaced it. The cost was $835.14. Since AWD and traction control were disabled it made the vehicle dangerous to drive in slippery conditions. With the uphill assist disabled, that also made it more dangerous. The safety feature, Pre-collision assist, being disabled put my family and others in danger. Since replacing the Module all the warnings have stopped and everything seems to be back to normal. Ford is aware of this issue and is not taking responsibility for installing faulty AWD modules.

Jan 05, 2024

FIRST THE CAR START SHOWING : AWD,FAULT. LATER HILL START NOT AVAILABLE. COLLISION ASSIST NOT AVAILABLE. AWD, OFF AND MANY OTHER AREAS IN THE SCREEN. FEW TIMES IN DANGER OF AN ACCIDENT FOR NOT HAVING THE COLLISION ASSIST OPERATIONAL. THE PROBLEM WAS VERIFIED BY THE CAGUAS FORD DEALER, HAS NOT BEEN INSPECTED BY ANY OTHER PERSON. ONLY THE LITTLE SLIDING CAR SHOWED UP PRIOR TO ALL LTHER LIGHTS, ,

Dec 03, 2023

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

3 complaints

AWD Module failure

Nov 01, 2024

Driver side door front is making a creaking sound like a popping noise when opening.

Aug 01, 2023

I have been the only driver/owner since May of 2020. Vehicle has not been in any type of accident. 2020 Ford Escape has approximately 18,000 miles. I did purchase (bumper to bumper) warranty. Vehicle is scheduled for service on July 10, 2023. Ford dealerships are understaffed and can only service vehicles on urgency of issue or issues. July date was soonest and was from the 3rd Ford dealership I called. Issues started on May 13, 2023. While vehicle is parked and while it’s being driven, the following warnings occur: •AWD Off •AWD Service Required •Powertrain Malfunction •Powertrain Service Required •Pre-collision Assist Not Available •Service Advance Trac •See Manual •Passenger window opens/closes on its own When vehicle is in park: •Power Lift-gate opens halfway or does not open •Doors unlock and lock on their own

Jun 09, 2023

SERVICE BRAKES, HYDRAULIC

3 complaints

The contact owns a 2020 Ford Escape. The contact stated that upon depression of the brake pedal while in reverse(R), there was an abnormal squealing sound coming from the brake pedal. There was no warning light illuminated. The vehicle was taken to the dealer where an unknown application was applied to the brake pads which stopped the noise; however, the contact stated that the failure recently returned. The manufacturer was notified of the failure and provided the contact with a case number. The contact was also referred to NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 30,000.

Oct 24, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal felt spongy. The contact stated that the brake pedal had to be pushed unusually hard to activate the brakes. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of Customer Service Program: 21B19; however, the contact was informed that the VIN was not associated with the Customer Satisfaction Program. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 34,000.

Jul 01, 2024

The contact owns a 2020 Ford Escape. The contact stated that while driving at approximately 45 MPH, the braking system abruptly stopped working properly. The contact stated that the brake pedal was abnormally stiff. There was no warning light illuminated. The contact was able to drive a short distance to an independent mechanic. The contact stated that the independent mechanic inspected the vehicle and diagnosed the vehicle and determined that the power brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,200.

May 06, 2024

STEERING

3 complaints

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the vehicle became difficult to control. The vehicle was towed to the dealer to be diagnosed and it was determined that the electronic power steering control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

Sep 24, 2024

pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened

Oct 08, 2022

Crash: 1

WHILE DRIVING ON THE FREEWAY, VEHICLES LANE KEEP ASSIST DETECTED THAT I WAS OUT OF MY LANE AND STEERED ME ONTO THE SHOULDER. I WAS CRUISING IN THE FAR RIGHT LANE AT ABOUT 75MPH WHEN THE LANE KEEP SWERVED ME ABRUPTLY ONTO THE SHOULDER AND I HAD TO RECOVER AGAINST THE SYSTEM.

Aug 17, 2020

VISIBILITY,STRUCTURE

3 complaints

The contact owns a 2020 Ford Escape. The contact stated that the driver-side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable and failed to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

Oct 18, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side window would not roll down and while exiting the front driver's side door the door would immediately close back. The contact indicated that the door had erroneously sprung back causing a contusion to the left leg upon contact. The same failure had occurred causing a contusion to the left arm of the son. No medical treatment was required. The cause of the failures were not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 45,000.

Sep 01, 2023

Injuries: 2

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's door, there was an abnormally loud sound heard. The contact noticed three holes and that the weld was missing. The driver’s side window also failed to roll down as needed. The vehicle was taken to the dealer where it was diagnosed that the spot weld had detached from the check arm. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was approximately 40,000.

Dec 08, 2022

VISIBILITY,LATCHES/LOCKS/LINKAGES

3 complaints

The contact owns a 2020 Ford Escape. The contact stated that the driver's side hinge had fractured. The contact stated that there were three holes in the door. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000.

Jun 15, 2023

The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driver’s side door hinge. The contact stated that the failure progressively worsened, with the front driver’s side door being difficult to close properly. The contact also stated that the front driver’s side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

Feb 13, 2023

The contact owns a 2020 Ford Escape. The contact stated the front driver’s side door striker that was used to prevent the door from overextending while opened had failed. Additionally, the front driver’s side window could not completely be opened due to the failure. The vehicle was taken to the local dealer who informed the contact that the part needed to be replaced; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,865.

Nov 25, 2022

FUEL SYSTEM, GASOLINE,TIRES

2 complaints

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while attempting to start the vehicle, the vehicle hesitated to start. The TPMS warning light was illuminated. The local dealer was contacted, and the contact was advised that the recall remedy was available for vehicles experiencing a recall-related failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

Dec 16, 2025

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message "Tire Pressure Monitor Fault," was displayed. The dealer was not contacted. No further information was available. The manufacturer was not made aware of the issue. The failure mileage was 61,067.

Sep 11, 2025

VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

My car hesitates when driving forward from a stop and the rpm's jump up and down. It almost stalls when going up a steep hill. I have to leave it running when filling it up or it is very hard to start and sometimes will stall after starting. Check engine light is on and tire sensor light is on. The sound system doesn't work. Have read online about a lot of people having the same problems with their car.

Oct 17, 2025

The car was bought at matt blatt kia in July 2023 certified pre-owned with 164 safety inspection check. 2 weeks ago the check engine light came on and it was code p0420. Kia told me to call ford and they told me I have to pay for the diagnostics and the repair. The car was smoking under the hood and didn't drive safely. It's at a shop and was told the catalytic converter needs to be replaced and it's 2300. He said ford's responsible for it because there's issues and I just found out there's an active recall from BEFORE I bought the car that was never fixed which caused the issue now. Ford refuses to fix the car and I've had to pay for a car rental the past w weeks and my car payment. The cars sitting at the mechanic. Soon as the engine light came on, I tried to take it where I bought it they said I had to pay for it and ford said it's not covered and neither dealer had loaner cars for me

May 27, 2024

UNKNOWN OR OTHER,VISIBILITY/WIPER

2 complaints

shade over sun roof folded up and dropped down. blocks the rear view can't see anything behind out back. folded up won't go back in keeps falling.

Oct 14, 2025

1.) My backup camera has failed, and it is static and then continues today will not display and shows black. I can no longer use it or see out of it for backup purposes. 2.) I use my back up camera everyday as I live in a busy city and use it when parking and to assist me when there is a lot happening with parking on the side of the road and entering and exiting parking spots. 3.) Yes, I had it checked by a ford dealer, and they stated other vehicles were having this issue and it was odd mine had not been recalled. 4.) No my vehicle has not been inspected by anyone other than the warranty holder I have as well as the ford dealership. 5.) No everything was working fine and then the next time I turned my vehicle on the backup camera was no longer of use.

Jun 18, 2024

STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER

2 complaints

In my Ford 2020 Escape Hybrid Titanium AWD car, Sunroof shade got misaligned and not closing anymore, resulting in more heat flowing into the car creating impacts inside. Also, as per others comments and online forums, there is a chance that this shade would fall on the passengers during the drive if not taken care quickly, resulting in injuries in adults and deaths in infants. Reached to a Ford dealership to fix this issue and its costing me close to $3000. As its a design flaw from Ford, I request Ford to do a fix for free of charge or recall and fix it for their customers and address their safety concerns immediately. Appreciate your looking into this matter.

Oct 07, 2025

Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard.

Jun 26, 2025

FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that after refueling, the vehicle hesitated while attempting to start, with the power train warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 18,474.

Oct 06, 2025

The contact owns a 2020 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle failed to accelerate above 10 MPH. The vehicle was taken to the local dealer, where an unknown repair was completed; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle hesitated to respond while driving and depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, one of the rear seat belts was fractured. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 19,000. VIN tool confirms parts not available.

Mar 22, 2023

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

2 complaints

On 9/15/2025, my 2020 Ford Escape SE began experiencing serious electrical and shift system issues: hard downshifting, “Shift System Fault” warning, inability to go into park, and failure to shut off without disconnecting the battery. I confirmed a related PCM recall was active and had the vehicle towed to Art Hill Ford for diagnostic and recall service. The dealership refused to perform the PCM recall, claiming my issue “didn’t match” the symptoms — despite clear electrical failure. Instead, they diagnosed a park pawl solenoid issue without scanning or physically inspecting the vehicle. I was told the issue was resolved, paid ~$1,400, and picked up the vehicle. Within 24 hours, new and dangerous transmission issues arose: harsh downshifting, loss of power, sudden high RPMs, and dashboard warnings. I became stranded in the middle of the road and had to have the car towed again. After this second visit, the dealer claimed there were metal shavings in the transmission and now says I need a full transmission replacement (~$10,000). These shavings were not reported during their first transmission disassembly — which is highly suspicious and may indicate the damage was caused during or after their service. Replacing transmission fluid on high-mileage vehicles (mine has ~132,000 miles) is known to be risky and can cause internal failure if not done carefully. My transmission had no mechanical problems prior to this visit. I now believe the dealership’s misdiagnosis, failure to perform the PCM safety recall 1st, and service caused a safety-critical failure that they are refusing to take responsibility for. I am a veteran with a pregnant wife — we depend on this vehicle. Ford corporate has not provided assistance. This situation has left me without transportation and potentially with catastrophic repair costs due to service-related damage.

Sep 25, 2025

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, there was a loud clanking noise coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the exhaust cap and catalytic converter had failed and needed to be replaced. The vehicle was repaired. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer where it was determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated while the vehicle was parked, the contact noticed a gasoline odor coming from the vehicle. The vehicle was taken back to the dealer where it was diagnosed that the purge valve had failed and needed to be replaced. The vehicle was repaired; however, the gasoline odor was still present. Additionally, the contact stated that the AWD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the AWD system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made of the failure. The approximate failure mileage was 95,000.

Dec 06, 2024

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION

2 complaints

My Adaptive Cruise Control, Blind Spot Warning, Rear Cross Traffic Warning, Pre Collision warning all quit working and just flash across the screen, my light indicators for blind spot on my side mirrors quit working, my back up camera just has a bluescreen, there is no audio so no alerts can be heard and my sync doesnt work it has the screen but wont let you hear anything so yes I drive a bit away to work not having these features has been a major safety concern I have almost backed into someone because they were in my blind spot and no warning lights or warning sounds I have perviously went to a dealership for four active recalls they only look at the powertrain one there was one about spot welds nothing was done about either they broke like within the first few months of me having the car I have never received anything on extending my warrenty partly because I moved I guess but they basically told me when I was there for the recalls I would have to come back and pay for them to look at the rest which I said I wasn't aware that I had to pay for something that was a safety concern so then I contacted the place where I purchased the car that was 2 weeks ago they still have not contacted me back after several attempt and no response I then got on chat with Ford gave them a list of what was going on and they have yet to respond either but it was read just being ignored at this point and I'm at the end of my patience these are major safety issues I haven't even had this car a maybe a year if that and no one care to help I was told there was nothing wrong with anything basically I would have to wait for something to happen when I went for the recalls

Sep 01, 2025

First Ford had issues a Customer Satisfaction Program 21B19 was issued to all Ford dealers on April 9, 2021. Then they put out a TSB 23-2061 which my vehicle is part of but says it is not covered under warranty. There are MANY 2020 FORD ESCAPES with this issue. Seems to be just gas vehicles 1.5 and 2.0l engines. My vehicle was not covered along with many other vehicles. Then they even put out a The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired.

Feb 28, 2025

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

2 complaints

1) confirmed after many service trips that a wire in the engine harness is being pinched causing my check engine light to come on or off depending on if the wire is currently pinched or not. i took my car in a couple times and was told that they could not do anything if the engine light is not currently on, even when i could read the error to them from my app. 'service engine soon due to an electrical fault' this made evething even harder because when the engine light would come on was unpredictable. after recall work my care was always returned with no engine light shining, i was hopefull those recalls was what i needed, after a short time the engine light would come on and off again. i kept bugging about the light and FINALLY they dug deeper into the issue and found the wiring harness issue. SHORTLY after my warrenty expired, and would not fix it with out cost.. even though i could show... by the alerts in my app that this had been an issue long before the warrenty expired. the car was a demo sold as new and i had my first notification within the first few months of having it. 2) Door Recall- i was told would take months to fix due to not having parts. my window currently does not work due to issues that caused the recall. 3) car stalls after fueling most of the time. 4) RPMS jump high randomly 5) plastic sunroof piece fell off.

Aug 28, 2025

All kinds of warning lights come in and stay on, which a lot of people are having the same issue which is due to a faulty sensor module.. I almost hit a truck who pulled out of a parking lot once I was on top of him ( was trucks fault) and no warning lights were functioning properly. There's also a recall for a fuel injector issue that ford is taking their sweet time to remedy, but technically I'm driving a time bomb that st any moment this fuel injection issue could crack and leak and cause a fire. And I'm not about to lose my life because of it. I've contacted ford for a lemon law buyback and they are taking their sweet time in that. No warning lights are functioning properly causing a danger for me to drive it. But I have to have a reliable care to get to dr appts and to shop for groceries. Something has got to be done about this. And further more when I purchased this car used I questioned the salesperson at the used car lot about this recall paper that was in the glove compartment about the recall on the fuel injection. He told me it was nothing. Bull!!! Why have that paper in the car if there wasn't a recall for the fuel injection when I bought it back in July 2023. No dealership should have the right to sell any car with a recall already in place. I want to sue the used car dealership for selling me this lemon. The car dealership was key auto of Somersworth nh but now they have a new place in Rochester nh...they should be held accountable for selling me the vehicle with a recall already in place. Ford said recall didn't go into effect till 2025, but why have a document in the car about it when I purchased car in 2023. Makes no sense.

Jul 31, 2025

FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that since owning the vehicle, the front driver’s side door was replaced by the dealer after the door failed to open. Additionally, the contact stated that while driving 25 MPH and attempting to make a left turn, the vehicle failed to respond as intended, continued driving straightforward and nearly drove off the road into a wooded area. The vehicle was taken back to the dealer, where a wheel alignment was performed. Additionally, the contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the check engine warning light was illuminated and related the warning light to the recall. The vehicle was taken to the dealer, where it was diagnosed that the purge valve had failed, and the purge valve was replaced. The contact was also informed that the fuel injectors were in good condition, and that the vehicle was safe to drive. The recall repair was not performed. The manufacturer was notified of the failure, but no assistance was offered. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 69,527.

Aug 06, 2025

The contact owns a 2020 Ford Escape. The contact stated that there was an abnormally strong fuel odor coming from the vehicle. Additionally, the doors failed to close securely. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 28,000. Parts distribution disconnect.

Mar 22, 2023

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

2 complaints

I have a recall been having this problem for months told them what was going on they said nothing was wrong. Months later recall got called for the fuel injector and replacement of high fuel injectors im a single mother. Check engine came on when I gas it..it won't go or goes slowly then takes off into gear

Jul 25, 2025

The car stops while I’m driving isn’t the first time almost got hit couldn’t turn the wheel or press breaks engine light kept coming on and so does the battery

Nov 13, 2023

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

I am the owner of a 2020 Ford escape. My vehicle falls under the recall dealing with defective fuel injectors. The dealership preformed the suggested service or installing the drain tube and updating the software. I’ve been noticing that my vehicle has a slight hesitation while accelerating in speed and I would periodically smell the strong scent of gasoline, but no check engine or warning lights ever come on. Here recently while driving, my car started slowing down unexpectedly by itself and started idling extremely rough, almost like a tractor and the check engine light came on. I pulled over in the nearest parking lot, turned the car off and looked under the hood but didn’t see anything out of the norm except a small wet spot on the engine cover and there was the slight smell of gasoline. I didn’t think anything of it because I had recently had my oil changed and thought it was probably just a slight spill from there they and refilled the engine oil. I was able to restart my car and everything seemed to have went back to normal. I was able to drive my car to the nearest auto part store where they were able to run a diagnostic scan to see why my check engine light was on. The scan pulled two error codes: the first one being P0302 which is a cylinder 2 misfire, and the second one being P3402 which is a Cylinder 1 Deactivation/Intake Valve Control Circuit Performance. I called ford to see what could be done and they informed me that there was currently no fix for my vehicle. And when asked what i should do the person on the phone told me to “drive the car until it was inoperable”. Which is absolutely crazy to me!

Jul 23, 2025

P2418 Electrical fault has occurred with the evap emission vapor blocking valve circuit and its associated wiring.

Dec 11, 2023

ELECTRICAL SYSTEM,TIRES

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that the message "Tire Pressure Sensor Fault" was displayed for the rear passenger's side tire; however, the tire air pressure appeared to be normal upon inspection. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V635000 (Electrical System, Tires). The failure mileage was 78,000.

Jun 26, 2025

The contact owns a 2020 Ford Escape. The contact stated while driving at approximately 40 MPH, the message "Low Tire Pressure Fault" was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the TPMS sensor needed to be replaced. The contact related the failure to NHTSA Campaign Number: 20V635000(Electrical System, Tires); however, the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and provided the same information. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 41,000.

May 22, 2025

BACK OVER PREVENTION

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that while reversing, the rearview camera image was distorted. An unknown dealer was made aware of the failure and informed the contact that a diagnostic testing fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

May 22, 2025

ON SEP 02, 2020 I WAS SOLD A-2020 FORD ESCAPE BY BOLIVAR FORD ,BOLIVAR, TN 38008.I WAS NOT TOLD BY THE SALESMAN THAT THE CAR HAD A OPEN SAFETY RECALL AND SHOULD NOT HAVE BEEN SOLD TO ME UNTIL THE RECALL WAS FIX. WHEN I TEST DROVE THE CAR I NOTICE THE CAMERA WOULD WORK SOME TIME AND OTHER TIME IT WOULD NOT. I HAVE RECEIVED A RECALL LETTER FROM FORD BUT THEY SAID THAT THE PARTS WERE NOT AVAILABLE TO FIX THE CAMERA .IT IS VERY UNSAFE WHEN BACKING UP WHEN THE BACKUP CAMERA IS NOT WORKING.

Jan 08, 2021

FUEL SYSTEM, GASOLINE,ENGINE

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that after refueling the vehicle, the vehicle failed to immediately restart. The contact stated that upon depressing the accelerator pedal continuously, the vehicle started. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was making an abnormal knocking sound. The vehicle was taken to an independent mechanic, where the contact was informed that the fuel was not reaching the engine. The mechanic determined that an unknown part needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

May 12, 2025

The contact owns a 2020 Ford Escape. The contact stated that on separate occasions while driving at an undisclosed speed, the vehicle intermittently hesitated and stalled. The contact stated that on multiple occasions he was able to restart the vehicle. The service engine warning light was illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that on another occasion he smelled a burning odor throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the engine control software needed to be updated along with unknown repairs. The vehicle was not repaired. The contact stated that he became aware that the VIN was included in the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) from the Low Jack App. The manufacturer was notified of the failure and the contact was informed that parts would be available within two years. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.

Feb 10, 2023

ENGINE AND ENGINE COOLING,ENGINE

2 complaints

The contact owns a 2020 Ford Escape. The contact stated while driving 35 MPH, the contact pulled into a parking lot and the vehicle stalled. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission fluid was black, and the transmission was replaced. The vehicle was repaired, but the failure recurred. The contact stated that after shifting to reverse the vehicle failed to respond. Additionally, while driving 35 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken back to the independent mechanic and the contact was informed that the catalytic converter valves were rusted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 118,000.

Nov 26, 2024

The contact owns a 2020 Ford Escape. The contact stated that coolant was leaking from the vehicle. The contact replaced the radiator cap; however, the failure recurred, and coolant was added. The contact stated that approximately 2 gallons of coolant was added. The vehicle was taken to the dealer where the cause of the failure was not found. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 22-2229, however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

May 13, 2024

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

2 complaints

The vehicle is a 2020 Ford Escape SE with 53,000 miles. Recently, The message screen began flashing messages AMD OFF, Hill Start OFF, Collision Warning OFF. Based on social media, this appears to be a common problem with the 2020 Escapes. According the Escape owners, dealers first check software and if not the issue a electronic module is replaced at a cost of up to $1100. Some of the failures reported were on vehicles with 20,000 miles or less. Aside from cost , there is a safety concern that module overheating may cause engine fires. The vehicles should be recalled for this concern.

Sep 13, 2024

AWD Fault Service Required popped up on screen. Which Then resulted in others system failures such as auto start. Stop cruise control emergency breaking. I was within manufacturer powertrain warranty, but was told it was not covered under the powertrain warranty.

Jun 07, 2023

STRUCTURE,ENGINE

2 complaints

The contact owns a 2020 Ford Escape. The contact was informed by a Ford mechanic that the front driver’s side window could possibly shatter while rolled down. The contact was informed that the door needed to be replaced; however, the replacement door remained on backorder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light illuminated, and the vehicle was taken to the dealer. The contact was informed that the engine valve was defective and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

Sep 11, 2024

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side front door failed to close. No warning lights were illuminated. Additionally, there was an abnormal odor detected while starting the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 30,416.

Dec 21, 2022

STRUCTURE,SERVICE BRAKES

2 complaints

Driver door welds broke / window will not roll down and brakes make noise/scrubbing when in reverse, have already took vehicle into local dealership...no warnings of said issues. Purchased vehicle in December of 2023....welds broke in February of 2024 and took vehicle in when first occurred., was told i would receive letter from Ford Motor Company when parts came available/ letter to bring it in. Still waiting on letter.... sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 19, 2024

The driver door welds have broken. The door has been investigated by Courtesy Ford, Hattiesburg, MS. They stated the door would have to be replaced at a cost of $2600. No warning lamps were indicated. Also, the breaks squeal when in reverse.

Feb 22, 2024

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

2 complaints

Error message that AWD, and associated sponsors are not functioning. This is failure of AWD Module LX6Z 7P238 AANP. Ford has issued a minimum recall/service warning (but not all 2020 Escape models). All warnings and assistance related to AWD are incapacitated/not functioning, including auto parking brake.

Aug 11, 2023

WHILE CRUISE IS ENGAGED WHEN DRIVING DOWN THE HIGHWAY, IT WILL RANDOMLY GET "CANCELLED" AND THEN WILL REENGAGE RANDOMLY. THIS OCCURRED 4 TIMES IN A 5 MINUTE PERIOD EVEN WHEN THERE IS NO TRAFFIC AROUND.

Jan 01, 2021

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, there was a burning odor detected. The check engine warning light was illuminated. The contact also stated that after starting the vehicle, the vehicle lost motive power. After several attempts, the vehicle restarted. The contact stated that upon entering the vehicle, there was an abnormal odor detected inside the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 22V191000 (Engine and Engine Cooling) and 22V859000 (Fuel System, Gasoline). The vehicle was not yet taken to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Feb 17, 2023

The contact owned a 2020 Ford Escape. The contact stated while driving 15-20 MPH and coming to a stop with his wife in the front passenger seat and daughter in the rear seat, the coolant temperature warning light illuminated; however, the temperature gauge indicated that the vehicle temperature was normal. The contact then saw smoke coming out of underneath the hood of the vehicle. The contact parked and turned off the vehicle. The contact and his family immediately exited the vehicle. The contact stated that the front end of the vehicle burned significantly. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. There were no injuries sustained. The vehicle was towed to a tow yard, where it was totaled. The Chevrolet dealer, where the vehicle was purchased was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not under recall. The contact later received a recall notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) that he related to the failure. The failure mileage was unknown.

Jan 18, 2023

Fire: 1

FUEL SYSTEM, GASOLINE,POWER TRAIN

2 complaints

The contact owns a 2020 Ford Escape. The contact stated that during cold starts, a rattling sound was present coming from underneath the vehicle. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The failure was also present when accelerating from a stationary position. Also, while operating the vehicle, the there was an abnormal fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who examined the vehicle but found no cause for the failure. The contacted stated that the failure persisted. The contact later received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

Jan 23, 2023

The contact owns a 2020 Ford Escape. The contact stated while driving 25-35 MPH, the steering wheel shuddered significantly between 1200 and 1500 rpms. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a transmission shudder; however, the dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. Additionally, the contact received a recall notification of NHTSA Campaign Number: 22V859000 ( Fuel System, Gasoline), however, the parts to do the recall repair were not yet available. The stated that there was a strong gasoline odor inside the vehicle. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000. VIN tool confirms parts not available.

Jan 18, 2023

STRUCTURE,VISIBILITY/WIPER

2 complaints

In late September, my rear driver's side window was being opened. It fell halfway and would not move up or down. I took it to the dealership for repair and they informed me that the regulator for that window had snapped and needed to be replaced. It took them roughly a month to find a replacement part. I finally picked up the repaired vehicle today. While talking to the service agent at the Ford dealership, he told me that in the past month, three other 2020 or newer Ford Escapes have come into this one small dealership with the exact same problem. For this reason, I think that this should be looked into. Four identical and newer cars needing the same repair from the same small dealership in a month is suspicious.

Nov 04, 2022

TL* THE CONTACT LEASED A 2020 FORD ESCAPE. THE CONTACT STATED THAT THE HEADLAMP COVERS WERE FOGGY ON THE INSIDE HOWEVER, THE HEADLAMPS PROVIDED ADEQUATE ILLUMINATION. THE BULBS WERE LOCATED ABOVE THE HEADLAMP COVERS. THE VEHICLE WAS TAKEN TO STEVEN'S JERSEY CITY FORD 740 NJ-440, JERSEY CITY NEW JERSEY 07304 PHONE NUMBER (201)432-7272 TO BE INSPECTED. THE DEALER INSPECTED THE HEADLAMPS AND INFORMED THE CONTACT THAT THERE WAS NO FAILURES WITH THE HEADLAMP COVERS. THE CONTACT ALSO FOUND THAT WATER PENETRATED THE PASSENGER SIDE REAR DOOR, AND DRIVER'S SIDE REAR PASSENGERS DOOR. THE DEALER REALIGNED THE REAR PASSENGER DOOR AND DRIVER'S SIDE AND REAR PASSENGER DOOR. THE DEALER REATTACHED THE DOORS METAL MOLDING. MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILAGE WAS 100,000.

Feb 14, 2020

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

While driving and idling, strong exhaust fumes enter the cabin, especially when the vehicle is in park or stopped at a traffic light. Air recirculation shuts off by itself and the airflow is very weak even on high settings. Remote start caused the cabin to fill with fumes before entering the vehicle, leading to headache and difficulty breathing within minutes. Symptoms are consistent with carbon monoxide exposure. Cabin and engine air filter is brand new. Just replaced 12/13/2025. Fumes are significantly worse at idle, suggesting an exhaust manifold crack or turbo exhaust leak. This is a serious safety hazard, and I am concerned about carbon monoxide poisoning and risk of losing consciousness while driving. It was so bad I had to have all windows open and the heat off in 30 or below temperature just to breathe. I have a very small child with heart problems and I'm concerned my vehicle is no longer safe to drive.

Dec 17, 2025

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

By dong my own research, I found out it was the AWD Module. It's not grounded correctly. There are multiple, long detailed forum posts on this. Here is one: [XXX] I verified my AWD drive module was indeed not getting enough power do to the grounding issue, which sends a cascade of other faults including the anti lock breaks, collision detection, driving modes, cruise control, auto hold, hill park assist. ALL are non-operational. Now my AWD module does not even show up with a OBD scanner. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 09, 2025

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

I went for a diagnostic test for AWD module failures, and when auto zone did the test ABS came back as failed and this was in July of 2025.

Oct 23, 2025

ELECTRICAL SYSTEM,TIRES,FORWARD COLLISION AVOIDANCE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken to the local dealer for an unstated recall repair. Upon retrieval of the vehicle, the pre-collision, driver assist, and cross traffic systems were inoperable. The vehicle was taken back to the local dealer, where the modules were updated, but the failure persisted. The tire pressure fault message was displayed, and the rear bumper sensors were inside the vehicle. The manufacturer was contacted and informed the contact about diagnostic testing, but no assistance was provided. The failure mileage was approximately 65,188.

Oct 17, 2025

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

UnknownOn my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not but I have not received a notice stating anything about the AWD system malfunctioning. It is definitely a safety risk if I was to be driving in a snow or ice storm and my traction control stopped working; without the AWD the car is harder to accelerate and control sometimes. I haven't gotten if fixed since they want me to pay for something that they failed to make sure was working correctly. I can't afford to fix it since money is already tight but it is my only way of transportation. I have some photos of the lights/warnings and I have a document of the customer satisfaction Program from 2021.

Oct 17, 2025

STEERING,UNKNOWN OR OTHER

1 complaint

Out of nowhere, my vehicle had an AWD module failure. This has led to several other subsystems being triggered and warning lights going off. It also disables AWD. After consulting with a vendor, it appears that this is a problem that happens regularly with this vehicle around 55,000 miles. It is not a cheap fix, and results in a vehicle not being able to drive in AWD. This is a safety concern in inclement weather, as the vehicle clearly has a shoddy component that is designed to fail early in a vehicle‘s life. It is also my understanding that Ford has now discontinued this vehicle, and I bet that this is one of the reasons for it. Please issue a recall immediately so that Ford has to pay for its own mistakes and not the customer.

Oct 08, 2025

STEERING,POWER TRAIN,WHEELS

1 complaint

Upon starting our vehicle, we received several warning lights relating to collision control and that the AWD system had failed. This happened on a Saturday so we had to wait until Monday to bring the car in to the dealer for service. The service department told us that the diagnostic testing indicated that the AWD module and the PTU actuator motor needed to be replaced. Our vehicle is under six years and under 29,000 miles, along with being garage kept and having regular maintenance.

Oct 08, 2025

SEAT BELTS,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

.After activating the cruise control on the freeway for a few minutes, the cruise control deactivated and displayed the "Adaptive Cruise Not Available" message on the dashboard, immediately lowering the speed. Additionally, the sunroof interior stopped working after opening it. The bar that helps retract the sunroof interior came loose, and Ford says the repair is not covered under the extended warranty. There was also a problem with the rear seat belts, which displayed a warning: "REAR BELT MONITOR FAULT. SERVICE REQUIRED."

Sep 18, 2025

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe to drive based on 38 diagnostic codes from July/August 2025. June 2025 data and other dates were blacked out. No warning lights or alerts appeared in the FordPass app prior to the crash on 8/25/25.Allstate Insurance removed the vehicle from Wray Ford without authorization, falsely claimed a $10,000 salvage offer, and altered the accident date in the online portal. Damage estimates were manipulated: initial $4,500 based on five photos, later inflated to $13,195 using the same photos. Shreve Collision’s manager confirmed no estimate was performed, contradicting Allstate’s claims. Allstate appears to be shielding Ford from liability. The vehicle is no longer in my possession, but documentation and diagnostic records are preserved. I believe Ford concealed a critical defect and suppressed diagnostic data, putting my safety and others at serious risk.I have contacted FORD and they are stalling and have misrepresented to me many things. They admitted that they can access FORDPASS CONNECT DATA remotely and their agent stated driving this vehicle is not an option. I have almost been involved in prior accidents because of hidden defect in my car. My son has audio recordings, transcripts, Ford Pass Connect Data. We believe Allstate changed the date of the accident to throw off a forensic examinator. I have proof of Allstate changing the accident date and removing documents. This is really a serious breach by Allstate and Ford. I am 80 years old, and if it was not for my son I would have never known this and my son is half owner of the car and is very concerned for my safety.

Sep 15, 2025

Crash: 1

STEERING,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

EVERY TIME I TRIED TO PUT GAS IN THE CAR IT WILL NOT START AND THE STEERING WHEEL LOCKS

Sep 15, 2025

POWER TRAIN,WHEELS,FUEL/PROPULSION SYSTEM

1 complaint

My car togs a lot. My tire sensors keep going out. I've smelt gas before while driving. It's very slow going up hill. I hear grinding sounds intermittently

Sep 13, 2025

WHEELS,UNKNOWN OR OTHER

1 complaint

My tire sensors keep going out. I've replace them twice already. It's a concern for my especially traveling at highway speed

Sep 13, 2025

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

Summary: Failure of AWD/transfer case control module causing loss of multiple safety and driveline functions. Vehicle is currently being repaired at Ford dealership so will have already been corrected. While driving, multiple dash warnings appeared: “Service AdvanceTrac,” “AWD Not Available,” “Hill Start Assist Not Available,” and “Drive Mode Not Available.” The vehicle lost all all-wheel-drive functionality as well as traction/stability features. Dealer diagnosed an internal failure of the AWD/transfer case control module. Safety Impact: This failure disables critical safety systems (AdvanceTrac stability control, Hill Start Assist, AWD traction). In poor weather or emergency maneuvers, loss of these systems could increase the risk of crash. Repair Estimate: Dealer quoted ~$1,070 for replacement of AWD control module (parts, labor, and programming). Concern: This is a major driveline and safety system failure at only 40,000 miles. Ford previously acknowledged AWD module defects in 2020 Escapes under Customer Satisfaction Program 21B19, which suggests this may be a broader issue that warrants investigation or recall.

Sep 12, 2025

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

Vehicle has active alerts for powertrain control module, and low boost pressure with the turbocharge along with emissions codes P0299, P0496 and P0456. The vehicle is constantly going into deep sleep mode. While driving the vehicle started to enter safe mode. And displayed an alert that said please turn ignition on. The dash and screen went black like vehicle was off but it was still running. This happened multiple times. My vehicle also will not start after pumping gas so I have to leave vehicle running every time I pump gas. My vehicle will not pass NY state inspection because of the recalls.

Sep 03, 2025

STRUCTURE,VISIBILITY

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and opening the sunroof, the interior sunshade was opened, but the sunshade failed to close as intended and remained stuck open. The vehicle was diagnosed by a Ford mechanic, who informed the contact that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.

Aug 04, 2025

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

Warning lights coming on and staying on unless I press ok on steering wheel. Warning lights are: pre-collision assist not available, and fault service required, and off, and traction light comes on and stays on.

Jul 24, 2025

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

My vehicle had been driving great up till about three or four months ago. It started losing speed, stalling and would not accelerate unless i pressed the pedal to the floor which I had to do in order to avoid an accident. All while this was happening the service light with the would comes on, but once I cut the car off and started it up again the next day or after running multiple errands the service light would be gone and my car would drive normal so I thought it was just a fluke and I didn’t worry about it again. Until now!!! Just today my car would not start and at the same time I would also get a warning saying, start the car or cut the engine off as I was trying to start the car so that was crazy. And in order to get it started I had to get the battery jumped, after that it would start right up. But later if I tried starting the car up again it would barley start up without multiple attempts of me pressing the push start, and pressing down hard on the brake pedal and to top it all off my car is losing speed and stalling again.. So because of this I had the battery, terminals, starter, and alternator tested and they said everything is fine so none of that is causing my car not to start up. While trying to find a solution and get a estimate on repairs, I found out my car model has three recalls on it but from what I can see non of these recalls should cause any of these issues. Still I made a appointment to drop it off tomorrow so they can fix the recalls and hopefully figure out what the problem is and fix these other issues. Any who, I thought I should share this just in case others are having these problems and maybe Ford will correct these hazards. Thank you.

Jul 23, 2025

STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

I am the owner of a 2020 Ford Escape experiencing two serious issues: 1.My vehicle is exhibiting the exact symptoms outlined in Ford CSP 23B56—specifically, the failure of the driver-side door check-arm welds. The door produces loud popping noises, feels unstable when opening/closing, and has visible signs of structural stress. Despite this, my VIN has been deemed ineligible for the program. Given that the issue matches the failure described in CSP 23B56, I am requesting a re-evaluation of my VIN’s coverage and a formal inspection under this program. 2.My vehicle is also subject to NHTSA Recall 25V467 / Ford Recall 25S76, concerning the potential for a cracked fuel injector leading to fuel accumulation on top of the engine—a serious fire hazard. According to NHTSA, there is currently no remedy available. This adds another layer of safety concern, particularly considering the compounding risks and Ford’s delay in delivering a fix. Between the structural door failure and a pending recall involving potential engine fires, I am deeply concerned about the safety and reliability of my vehicle. I am asking that my concerns be formally investigated and that Ford take appropriate responsibility for repairs, reimbursement (if applicable), or an expanded VIN inclusion under the CSP.

Jul 21, 2025

ELECTRICAL SYSTEM,WHEELS

1 complaint

Subject: Safety Complaint – TPMS & Trunk System Failure on 2020 Ford Escape Hybrid I’m reporting two ongoing issues with my 2020 Ford Escape Hybrid that I believe are connected to a recall I’ve seen issued for other vehicles of the same make and model year. 1. Tire Pressure Monitoring System (TPMS): My dashboard only displays pressure readings for two of the four tires. The other two do not register at all, which makes it difficult to monitor tire safety. 2. Trunk Release Button Failure: The button to electronically open my trunk no longer works. I have to manually open the liftgate each time, which is not how the vehicle was designed to function. The last time I took my vehicle in for a recall-related service, I was told I would need to return to complete additional recall work. I never received follow-up communication, and my VIN currently does not show any active recalls, despite these ongoing issues and my earlier service visit. I have since discovered that other 2020 Ford Escape models have been recalled for failures related to the Body Control Module or related systems—which seem directly tied to my problems. I’m requesting a review of my case, as these failures could compromise vehicle safety. I’d also appreciate consideration for repair assistance or further investigation into whether my VIN should be included in the relevant recalls. Thank you for your time and attention.

Jul 21, 2025

ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the DPFE sensor needed to be replaced. The vehicle was then taken to an independent mechanic to be repaired. The vehicle was repaired but the failure reoccurred approximately five months later when the check engine warning light illuminated. Additionally, the contact stated that when the vehicle was started, the check engine warning light illuminated, and several minutes later, the power train warning light illuminated and a message to "Refer to the Owner’s Manual” was displayed and the vehicle failed to accelerate above 40 MPH. The contact stated that the vehicle went into "LIMP Mode". The vehicle was pulled over to the side of the road and turned off. The vehicle was then towed to an independent mechanic where DTC: P0402 and P1061 were retrieved, and the vehicle was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,819.

Jul 07, 2025

POWER TRAIN,SERVICE BRAKES,ENGINE

1 complaint

For 6 months, after a routine visit and safety recall preformed by ford, I have had an issue with the park brake engaging on its own. When pressing the button to disengage it, the car would not disengage and would remain locked. The only way to disengage it would be to throw the car into reverse, press the button to disengage the park brake and step on the gas pedal as fast as you could. After 6 months of trying to diagnose the issue, ford pittsville came up inconclusive, replacing multiple parts of the e-brake such as the buttons themselves, the wires connecting the brakes, and checking over the brakes. The issue itself was unrecreatable but the only common denominator was remote starting the car via the app. The most recent investigation this past month conducted by ford revealed that the pin for my brake and e brake was loose after they (ford) had replaced it. They fixed the connection and delivered my car to me. I hadnt even driven the car yet, only remote started it due to the heat. When the car was started, it immediately popped up with a new issue. The powertrain had failed, with codes popping up via fords system indicating the: park brake, brake system, gear shift, and 5 other codes that i cannot recall at the moment showing on their system. Ford diagnosed the problem, finding the gear shift itself was not engaging due to a loose pin (code: P0929:77). I was told that the car was safe to drive but there has been zero communication on when the part would be ordered or taken care of. I have tried to follow up multiple times with the dealership in the past two weeks and update them about the cars current state, including now with the error still showing, my steering feels loose and my car feels as if it is drifting while i drive.

Jul 04, 2025

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while driving and coming to a stop, the brake pedal was depressed, but the vehicle accelerated unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 41,000.

Jun 27, 2025

STEERING,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

1 complaint

4WD module was failing. It affected hill braking, AWD and collision alert and other components. These messages popped up on my driver screen repeatedly. Safety was compromised in winter driving in snow with no AWD. Also, safety impaired with no collision assist available and all the other safety features related to the module . I took it in for repair eventually and dealer confirmed error(s) and replaced the AWD module. I got error messages for at least 2 months before I took it in. The car had less than 30000 miles and was only 4 years old when this started. It was repaired in December 2024.

Jun 17, 2025

VISIBILITY,SEAT BELTS

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp” was displayed. The contact’s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passenger’s side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driver’s side window was previously repaired under a Customer Satisfaction Program. The manufacturer was not notified of the failure. The failure mileage was 22,260.

Jun 06, 2025

ENGINE,FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the traction control, AWD, Forward Collision Assist, and several other warning lights were illuminated. The manufacturer was notified of the failure, and the contact was informed that there was a recall for other model vehicles for a similar failure; however, the VIN was not under recall. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective purge valve assembly. The contact had the part replaced; however, the check engine warning light became illuminated again. The vehicle was repaired. The failure mileage was approximately 20,000.

May 29, 2025

VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

the front camera/ adaptive cruise control, pre collision assist, seems to have spontanteoulsy cut out while driving- a large bump in the road seems to have shook less the coaxial cable connections for the front camera in this car. This caused a fast and immediate deceleration that almost got me rear ended by the truck that was behind me. the car is at the dealership for a faulty cable/ IPMA module. this seems to be a very common issue for these cars. there were no messages PRIOR to the failure but the messages i am getting now are the front camera fault, and pre collision assist is no longer working. Adaptive cruise and even regular cruise control are no longer working either. additionally, i am getting a system off to save battery message, even though i just installed a new battery. This faulty camera/ connection to the camera seems to be creating a parasitic draw. This car is not even 5 years old and only has 40,000 miles. Cruise control and pre collsion are massive safety features that are no longer functioning.

Apr 30, 2025

STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Got the car with many problems . Last recent problems purge cvavle, leak in emission, air make loud sounds . Now it’s my door was making popping noises when closing or opening, now the door doesn’t shut at all. No incident happen, just happen by itself

Apr 21, 2025

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

I was driving to work like normal this morning when an error message popped up that stated my All Wheel Drive had been turned off. It then gave another error message stating my hill parking assist had been turned off, and my cruise control is no longer functioning. Due to this I feel unsafe driving. This has happened to many other friends and family members that have owned this vehicle.

Apr 15, 2025

ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS

1 complaint

The vehicle has two indicator lamp warnings. One warning for a rear seatbelt monitor fault and one warning for the driver's seatbelt monitor fault. When these seatbelt monitor faults occur the airbags throughout the vehicle are no longer operational. The safety risk of not having operational airbags is extremely high and puts all passengers at risk of serious harm or death. The vehicle is currently at a local Ford dealership undergoing diagnostic testing.

Apr 08, 2025

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

When I go to start up my vehicle it stalls before it turns on. And everytime I put gas in my car it shakes as if it wants to cut off.

Mar 22, 2025

POWER TRAIN,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

AWD module not working was on screen after starting vehicle plus other codes about adaptive cruise control

Feb 19, 2025

UNKNOWN OR OTHER,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

I had warning lights flashing on my dashboard continuously "parking assist off" "AWD off" "Collison Assist Off" I could not change my car over to snow, ice, or deep snow it all showed not available. This happened 3 or 4 days before I took it back to the dealership. I researched online and found out there were a lot of complaints about the 2020 Ford Escape 2.0 Titanium which is what my car is. I also seen where people were talking about a class action lawsuit due to the low miles on their cars and this happening. My car only has 31,000 miles. I took my car to the shop I had an appointment and they told me the ADM Module was bad. This is the same thing everyone online complained about. This is costing me $1100.00 to replace. I did not have any AWD traction this was useless. I read that someone said the recall should be expanded. Which tells me there was a recall at one point for this problem.

Feb 06, 2025

STEERING,SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to steer in the intended direction, with several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with metal debris on the rear brake magnet on the rear brakes. The contact was informed that the debris needed to be removed from the magnet of the rear brakes. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 19,185.

Feb 06, 2025

STRUCTURE,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

My wife and I bought our 2020 Ford Escape new from a dealer in 2020. We are the first owners of this vehicle. In the time that we have had it, we have experienced the following issues: 1- the forward camera module that provides collision prevention, lane assist, adaptive cruise control, etc has failed. The dealer claims that the unit “overheated”. The module is no longer covered under warranty due to mileage. The result is that our vehicle no longer has the safety features that we paid extra for upon initial purchase. 2- the evaporative canister purge valve failed, causing difficult starts after refueling. This was not covered under warranty, due to mileage. 3- the driver door hinge check arm welds have all broken loose and no longer hold the door when opening, and the loose arm is now preventing the door from closing properly and, when closed, causing the drivers window to not roll down fully. This is not covered under warranty because of mileage AND (while it is a manufacturing defect), it has not been subjected to any recalls, so the dealership will not repair/replace it.

Jan 20, 2025

TIRES

1 complaint

All 4 TPMS have failed within one week and are not registering the PSI. I have to manually check the tire pressure. Turned vehicle on and came as warning across dash. Began with drivers side rear.

Jan 15, 2025

VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while his wife pulling into a parking spot, the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the wall of a Dollar General Store. The contact stated that his wife sustained injuries and bruises to both legs from the deployment of the air bags underneath the steering wheel. Medical attention was not sought. A Police report was filed; however, the Police report number was not available. The vehicle was towed to a dealer but was not diagnosed. The contact retrieved the vehicle, and the vehicle was taken to an Auto Body Shop to be diagnosed and an estimate for the repair was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 45,000.

Jan 14, 2025

Crash: 1

Injuries: 1

ENGINE,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE

1 complaint

with awd module. tested power ground to the module. isolated to faulty module No hill start, AWD faulty module, new purge valve

Jan 06, 2025

STEERING,SERVICE BRAKES

1 complaint

Car experiences delayed start after depressing ignition button and then afterwards the power steering does not work.

Jan 06, 2025

STEERING,SERVICE BRAKES, AIR,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle the ABS and Traction Control warning messages had been displayed and the power steering had failed causing the steering wheel to become difficult to turn in each direction. The vehicle was taken to the local mechanic who diagnosed that the steering column was faulty. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failures but no assistance was offered. The failure mileage was 16,900.

Dec 30, 2024

POWER TRAIN,BACK OVER PREVENTION

1 complaint

While driving on the highway, the engine started to sputter when gas pedal was depressed, turned around and drove it straight to a mechanic. At the mechanic, they were unable to shift the car out of park, and noted the transmission had "catastrophic failure, irrepairable" We called Ford, and they said while there is a recall for 2020 Ford Escapes, this one was built in a different factor and was not covered.

Dec 26, 2024

STEERING,WHEELS

1 complaint

ALL WHEEL DRIVE STOPPED FUNCTIONING IN ICY/SNOWY CONDITION. CAUSING UNSAFE DRIVING CONDITIONS. WARNING MESSAGE: Driver display indicates, "ALL wheel drive module faulty, driver assist not available. Service required!" and an orange wrench displayed >>There is already a bulletin on this issue for 2020 Ford Escapes CSB21B19, April 2021, however our VIN was not included in bulletin. >> We took the car back to the dealership for repairs and they said they are having MANY Escapes coming in with this issue whose VINs are also not included in the original bulletin >> No pre warning. The first time we saw the warning the AWD failed on snowy road. >>We contacted FORD customer service and got the run around. FORD NEEDS TO INCREASE THE LIST OF VINS INCLUDED IN THE BULLETIN SO PEOPLE CAN GET THE MODULE REPLACED TO PREVENT THE LOSS OF AWD IN SNOWY/ICY CONDITIONS.

Dec 17, 2024

SERVICE BRAKES,ENGINE

1 complaint

1st: water reservoir tank was empty and didn't notice it until heat was cold...inspected and filled reservoir back to max had it tested and couldn't find reason for coolant to be low...Ford tech told me to drive it because they were unable to explain.2nd issue when vehicle sets overnight when backing out of carport back brake system sounds like a scrubbing sound then after drive awhile it may or may not do it when I put it in reverse. just curious. Haven't had said vehicle but one year.

Nov 19, 2024

ENGINE,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

just got off car lot in july 2024 been having trouble with transmission slipping from day one. only i was told the car drives hard anyways but dealership refused to look at it once its off lot. lights are reading hillside drivers assistant and other readings no one can get off

Nov 18, 2024

VEHICLE SPEED CONTROL,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

I'm getting warnings all of a sudden that the Pre Collision Assist, Advance Trac and AWD are either not available or have a fault and need service. There were some other warnings which I don't recall as when driving I wanted to keep my eyes on the road as much as possible. Right now, it is not showing those. I have lost all safety features like backup sensors, forward sensors, lane wandering and blind spot warning. I have lost convenience features such as cruise control and parking assist. Mileage is 29,726.

Oct 18, 2024

STEERING,ELECTRICAL SYSTEM,WHEELS

1 complaint

I brought my vehicle into its manufacturer service center after noticing several issues. The vehicle was not maneuvering as smoothly as it used to and when it hit bumps I would feel a slight loss of control. This is extremely dangerous, especially in the coming winter months where it snows heavily where I live in the midwest. I also hear like a cracking sound underneath the vehicle. I saw several service light illuminate to include: AWD Fault Service Required, Hill Start Not Available, and Pre Collision Assist Not Available. I brought in my vehicle into the Ford Service Center and they advised me that I needed to replace the AWD module and that this has been a common trend among the Ford Escape vehicles. I conducted research online and observed that several people have also had complaints about the same if not similar issues with the same year, make, and model of my vehicle. I strongly believe that this issue should be addressed in recall, especially given the numerous amounts of complaints and known issues.

Oct 11, 2024

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),FORWARD COLLISION AVOIDANCE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.

Oct 07, 2024

POWER TRAIN,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.

Oct 01, 2024

VISIBILITY,BACK OVER PREVENTION

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.

Sep 25, 2024

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

The car has AWD FAULT along with multiple safety fault pre collision assist ,power steering stops working. Going down the road. Ford has been zero help taken car in multiple times charged 100’s off dollars only for issues to return

Aug 25, 2024

SERVICE BRAKES, AIR,FUEL SYSTEM, GASOLINE,TRACTION CONTROL SYSTEM

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and making a right turn, the vehicle failed to exceed 18 MPH. The vehicle was taken to the local dealer who replaced the fuel pump, fuel rail, and the battery; however, the failure reoccurred. Additionally, while operating the vehicle, the ABS and traction control warning lights illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.

Aug 13, 2024

POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle parked, the contact was unable to start the vehicle. The vehicle was restarted after an hour. On another occasion, while turning left, the vehicle lost motive power. The vehicle was turned off and restarted. The vehicle was taken to a dealer where it was diagnosed that the battery needed to be replaced and codes for the PCM, and headlamp were retrieved. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that the A/C compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.

Jul 26, 2024

POWER TRAIN,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

Different warning lights were coming on in my suv while I was on vacation a couple weeks ago. The lights consist of AWD, Pre-collision assist, traction control and hill assist. The door and window is also broken but that will be fixed for free because of a recall. I’m extremely frustrated because I just got this car in February. Now all this is breaking down at the same time. We did not get the warranty on it because we had to buy a car last minute and couldn’t afford the extra fee. I drive all over because I own a cleaning business. My frustration is that there was a recall on certain vehicles with the same exact issues that my suv is having. So I feel like this is a manufacturing problem. I don’t want to spend a $1000,00 or more if this is in fact a manufacturing issue. Especially if my car was made around Covid time. I’m getting a diagnostic test done on it now. It’s at the ford dealership where I bought it. So I’m waiting on that. I’m hoping to find out tomorrow how much it is going to cost. I would really appreciate an investigation into this. For all this to go out all at the same time is frustrating and makes no sense. I just can’t afford it and I need my car for work. Ford gave me a case #[XXX]. I hope this is right. The first couple of numbers could possibly be wrong. If they are, I can call ford again. Thank you, [XXX] P.S. I can send you a picture of the diagnostic paper work when I receive it tomorrow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 15, 2024

FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

1 complaint

Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle

May 28, 2024

SUSPENSION,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 20–40 MPH, the vehicle was vibrating abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was working as designed. The vehicle was taken to the local dealer, who completed a test drive and informed the contact that the vehicle was in ECO Mode and recommended driving the vehicle in SPORT Mode. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 18,000.

May 24, 2024

ELECTRICAL SYSTEM,STRUCTURE,FUEL/PROPULSION SYSTEM

1 complaint

Front passenger door is coming apart - literally the inside structure is separating from the frame of the car. The driver door is automatically locking even when key fob is in the car. When rolling up windows- the Automatic windows continue to roll up and down without touching the buttons. Engine is puttering upon start up- low idling. The engine cuts out when pressing gas upon driving.

Apr 22, 2024

POWER TRAIN,FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that on almost a dozen occasions while driving at approximately 60 MPH, multiple unknown warning lights illuminated, and the instrument and head unit panels turned off and on and failed to work as intended. On another occasion, while driving at an unknown speed, the vehicle started bucking and lost motive power. The vehicle was taken to a dealer where it was diagnosed that the AWD module and throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 51,486.

Apr 12, 2024

STRUCTURE,FUEL/PROPULSION SYSTEM

1 complaint

Driver's door when opening would make a clunking sound. After opening it a couple times door would not shut. Finally getting it to shut, the door now will not open all the way. Also since this happening the window on that door will not roll down. Safety issue is that I'm afraid the door won't stay closed or it may fall off. Also the gas cap light is on, always been a problem even when the cap door is completely closed.

Apr 11, 2024

STRUCTURE,BACK OVER PREVENTION

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image or displayed a distorted image while in operation. The front driver's and passenger's side windows inadvertently rolled down after being rolled up. The vehicle was taken to the dealer, where the front driver's side door hinge was welded to the door and the rearview camera and windows were calibrated. The failure recurred and the front driver's side door hinge detached from the door, preventing the window from rolling up and down. The dealer was made aware of the failure, but the vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

Apr 05, 2024

EQUIPMENT

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the navigator's computer screen froze, blacked out, and was inoperable. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 34,000

Mar 28, 2024

PARKING BRAKE,POWER TRAIN

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was in reverse, the vehicle made a howling noise coming from the rear end of the vehicle. The vehicle was also emitting a clicking noise when the brake pedal was depressed to shift out of park(P). The failure was intermittent. The contact's spouse, an independent mechanic, stated that it seemed as though there might have been a failure with the parking brake. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the howling noise while the vehicle was shifted into reverse due to not being able to duplicate the sound. The dealer stated that the clicking noise while depressing the brake pedal was diagnosed as a parking brake failure. The vehicle had not been repaired due to not being covered under recall or warranty. The manufacturer was made aware of the failure where it was confirmed that the repairs were not covered by a recall or warranty. The failure mileage was unknown.

Mar 05, 2024

UNKNOWN OR OTHER,LANE DEPARTURE

1 complaint

So there is multiple issues with my vehicle. First: I had the recall issue with the fuel injector "fixed" as the dealer stated. Now CO2 is leaking into my cabin when the car is parked and/ or when the remote start is activated. You can not breathe. I bought this car because I have 2 boys in car seats still. It is a serious hazard for anyone that breathes it in, especially kids. Second: after pumping gas it chugs. Like it will try to crank up but can't. I have had this car for less than a year. After the dealership "fixed" the fuel injector this issue started. When it finally starts the car smells strongly of gas. Third: there was a recall on a hose that had to do with the A/c system. It leaked onto wires and caused a shortage in my whole electrical system which in turn caused the vehicle to shut down on me while I was driving on the interstate. Fourth: The blind spot warning goes crazy when you are driving down a road with no one beside you. Fifth: The lane keeping assistant has completely stopped working. I have reset the system and it still will not work. Sixth: the radio, bluetooth, sound system does not work because of the water that leaked onto the wires from the A/C pipe that was recalled. Now my biggest issue is that the dealership that I purchased the vehicle from tried to charge me to have the recalls fixed. I had to take it to another dealership and afterwards was informed that, that specific dealership will claim to replace the recalls but not actually do the work so that way you have to come back and they can charge you for the work. Could you guys please look into this? Please call me at [XXX] in regards to the issues, so you can experience them first hand with me. Thank you so much for your time. Also if you google the problems everything i listed is a HUGE ISSUE with this vehicle but nothing is being done about it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 22, 2024

SUSPENSION,STRUCTURE

1 complaint

The door check bracket is broke to where my door makes a terrible noise and I hear this is affecting over 300,000 Ford escapes

Feb 22, 2024

ELECTRICAL SYSTEM,STRUCTURE,LANE DEPARTURE

1 complaint

7/31/23 Used 2020 Ford Escape was bought at Cecil Atkission Motors, it was deemed "fully functional, no present issues." 08/02/23 Tire issues, dealership inspected and found 2 screws in driver tire/failed alignment test. Also suddenly found oil pan and left axle seal leaking. Seal leaking and replaced. Front axle leaking. 12/08/23 Took Ford Escape to Ford Dealership due to broken popping driver door. Vibration while driving 70mph, inspected and the cause of it is front suspension and uneven tires given by Cecil Atkission Motors. Found oil leak again front cover and oil pan, leak on crank shaft rear main seal. Trans and engine dye found between. Rear seal leaking. Rattle noise at cold start, coming from turbo. Misfire at 2 and 3 cylinders. Blindside spot doesn't detect cars next to car. Due to the driver door being broken and unable to open it poses a safety hazard if car caught on fire or if an accident, unable to escape. Being a 2020-year vehicle, this should not be happening early on. All issues mentioned above are hazardous to my safety and others, including children.

Jan 08, 2024

STRUCTURE,FORWARD COLLISION AVOIDANCE

1 complaint

Drivers door making noises. I was given the option WHOLE new door- total cost $2900 - I have to pay $1635 for NEW door which by the way will not match my car color as car 3 - 4 years old! SSM 50150 from national highway traffic safety administration. They also offer another solution to solve the problem. Ford should offer a better solution as shabby workmanship

Dec 12, 2023

FORWARD COLLISION AVOIDANCE,FIRERELATED

1 complaint

I just pulled in my driveway of my home open car door saw smoke and I looked under engine I saw flames that's when I close garage door and call 911 by the time they get there my car engine was burned out.

Dec 01, 2023

Fire: 1

STEERING,STRUCTURE

1 complaint

The spot welds on the interior door assembly for the check arm broke off. Causing damage to my power window motor. And many other components. Car is at 50,000 miles. Not high wear. The welds are poorly done and ford is making me buy a new door as a result of their error.

Nov 18, 2023

UNKNOWN OR OTHER,VISIBILITY

1 complaint

The sun roof opening panel shield fell off while I was driving. It covers the divider between the front and rear sun roof glass. Luckily I didn't have the shade open so it was just sliding all around the sun shade. I did some research on the problem of the shield falling off. It seems that it is held on by 4 or 5 pieces of double faced tape. If I had had the sun shade opened, the piece could have fallen on me or a passenger in my car. It extends across the width of the car, from window to window. I brought the car to the Ford Dealership in Metairie, La. Matt Bowers Ford. My car is 3 years old with a little over 15,000 miles on it. It is no longer under warranty for this problem. I only have a remaining warranty on the Powertrain. However, Ford agreed to give me a Good Faith Discount and the repair will be $200 instead of the initial $2500 quoted to replace the sun shade and panel shield. When the Service Tech tried opening the sun shade to retrieve the panel and put it back in place, I think it hit a spring and the entire shade rolled up and was ruined. That had to be replaced too.I asked the Service Technician if they were going to install the panel shield with double faced tape again, and he said those were his instructions. I feel that the shield will come down again in time and I might not be so lucky this time and be using the sun roof, thereby possibly getting hit in the head while driving. It needs something stronger than double faced tape. In my opinion this should be a recall and Ford should figure out a better way to install this panel shield. It seems to be happening to quite a lot of Ford Escapes.

Nov 10, 2023

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

Check engine light came on Friday and 24 hours later started making a whirring sound lost power on the highway started smoking and smelled like it was going to catch fire. Was impeding traffic and almost caused an accident. Had it towed to Ford dealership where a diagnostic test was run. They determined that it was engine failure and Ecoboost failure. Coolant was leaking into cylinders 2&3. They claim the code fired on September 9. They asked if I had taken it anywhere to clear the code. I most definitely did not. Ford Motor Company is unwilling to make this right and have quoted me almost $9000 to fix this issue. Certain makes and models of 2020 Ford Escape have had engine recalls. This is clearly a malfunction on their part.

Oct 25, 2023

STRUCTURE,LANE DEPARTURE,BACK OVER PREVENTION

1 complaint

The vehicle's driver's door malfunctioned. It is available for inspection, but I paid to fix it earlier this week out of my pocket. It was confirmed by an auto body repair shop.It has not been inspected by the manufacturer, police, insurance representatives. There was no warning lamps' messages or other symptoms of the problem prior to the failure. The first time it occurred was early last year. It was fixed under the warranty manufacturer twice.The last time it was a week ago, but it was outside the warranty when that occurred.So I paid to fix.

Oct 17, 2023

POWER TRAIN,ELECTRICAL SYSTEM,WHEELS

1 complaint

While driving on the highway my dash kept flashing all these different errors , my car kept changing the way it was driving . I got off went to ford dealer ! They said probably a sensor can’t look at it for 10 days and yes it is fine to drive . I did not think so ! I brought to my mechanic , replaced AWD module ! Which has been found to be an issue in this vehicle ! I felt unsafe . There have been recalls on this issue ! They say had do be built on a certain date ! Really , not if you keep searching ! It should be covered under drive train. Safety issue ! The lights going off are a distraction in itself .

Aug 29, 2023

STEERING,AIR BAGS,SERVICE BRAKES

1 complaint

I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.

Aug 17, 2023

Crash: 1

SEATS,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door was emitting a clicking sound while the door was moved. The contact stated that the door weld had fractured. The window failed to roll up automatically due to the failure. The back of the driver’s side seat had started tearing which exposed the frame of the seat. The contact took the vehicle to the dealer who replaced the door however, the failure persisted due to parts from the old door being used to secure the new door. The seat had not been repaired. The dealer was informed of the failure however, the vehicle had not been taken to the dealer for additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.

Aug 11, 2023

ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

My main car display is dying and it’s also my way into the car, diagnostic reporting and navigation. Navigating is harder with out main display freezing or not working at all. Also my blind spot sensor goes off at random times in which nobody had a answer for me on a fix for that.

Aug 01, 2023

LATCHES/LOCKS/LINKAGES,STRUCTURE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that he noticed six holes and one large crack located on the front driver’s side door. The contact then stated that the weld hinges had also cracked. The vehicle was taken to the dealer where it was diagnosed that the top center hinge had fractured from the spot weld and needed to be replaced. The contact was then advised to take the vehicle to an auto repair shop for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 47,767.

Jul 07, 2023

POWER TRAIN,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active.

Jun 30, 2023

POWER TRAIN,AIR BAGS

1 complaint

I was in an accident on March 18 around 10 pm eastern time. I was t-boned and the side air bag never deployed. I have also since had issues with my powertrain light coming on and the vehicle loosing power.

May 09, 2023

Crash: 1

PARKING BRAKE,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated while driving various speeds, the brake pedal was depressed, and depressed to the floorboard. The vehicle eventually stopped; however, the failure persisted. Additionally, the check engine warning light had remained illuminated for approximately four months. The vehicle was towed to an independent mechanic where the vehicle was diagnosed and it was determined that the parking brake, brakes, and the turbo charger needed to be replaced. The contact was informed that the VIN was included NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) and 22V191000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

Apr 05, 2023

FUEL SYSTEM, DIESEL

1 complaint

2020 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-859. THE DEALER STATED THERE ARE NOT PARTS AVAILABLE TO PERFORM THE RECALL.

Mar 29, 2023

LATCHES/LOCKS/LINKAGES,ENGINE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that she heard a cracking sound in the front driver’s side door. The contact then stated that the front driver’s side window failed to operate as designed. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that an unknown front driver’s side door latch assembly part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 74,000.

Mar 06, 2023

VEHICLE SPEED CONTROL,ENGINE

1 complaint

The contact owns a 2020 Ford Escape. The contact stated that after coming to a stop at a traffic light or stop sign, when the accelerator pedal was depressed, the vehicle nearly stalled. The vehicle then lunged forward at an excessive speed. The contact stated no warning light was illuminated. The contact stated that the failure was at first intermittent but became more frequent. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.

Mar 02, 2023

AIR BAGS,LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

Feb 09, 2023

Crash: 1

Injuries: 1

SERVICE BRAKES, AIR

1 complaint

The contact owned a 2020 Ford Escape. The contact received notification of Ford Campaign Number: 20E03 and requested to be removed from the recall distribution list because he no longer owns the vehicle. The local dealer and manufacturer were contacted.

Nov 25, 2022

Other/I am not sure

1 complaint

The car seat is stuck in the most elevated front facing position when we were rotating the seat. It is stuck over the seat belt path so the car seat cannot be safety used or removed from the vehicle. The car seat is stuck in the seatbelt. I have reached out to the manufacturer and their “tips” to fix the issue are not working. This car seat was purchased in 2021 and used for an 18m old who cannot legally front face especially not at the incline the seat is stuck at. Looking across social media this is a common complaint The contact had the child seat removed by the local fire department since they were unable to do it themselves.

Aug 17, 2022

FIRERELATED

1 complaint

On July 3, 2022 I drove my wife's 2020 Ford Escape 4 DR SEL AWD from Ann Arbor, MI to Jackson, MI. I parked the car, with all for windows down, under a tree in the shade close to 726 N East Ave in Jackson, MI. After approximately 45 minutes after my arrival, I was alerted by a neighbor screaming "Is this your car? There is smoke coming from the windows." I ran to the street to see huge orange flames coming from all four windows. Our car apparently had caught on fire after I had shut the car off. Based on a policeman's opinion the components that had malfunctioned were located behind the dash, primarily the electrica wiring/components. The safety of my wife, myself, and any other individual riding in the car were potentially jeopardized due to the random onset of the fire; should I have been driving I potentially could've suffered burns; should I've parked the car next to a house or another car fire damage to those objects would have resulted. There has been no confirmation by the dealer of this type of fire in similar models. Ford Motor Company is conducting an investigation presently. There was no indication of malfunction at the time I exited the vehicle.

Jul 09, 2022

Fire: 1

VISIBILITY/WIPER,VISIBILITY

1 complaint

Front windshield failed sporadically under mild thermal shock. Outside temperature was in the range of 10°F and inside cabin had been warming up for about 30 minutes. Heat was not set to defroster. While stopped at an intersection, the windshield suddenly cracked across about 70% bottom edge emanating from a wiper contact point. Vehicle is available for inspection upon request. Has not been reproduced. I’ve received anecdotes that this exact same break type and location has occurred under very similar circumstances in other Ford Escapes.

Jan 30, 2022

PARKING BRAKE

1 complaint

Parking brake came on by itself when parking on a dolly

Nov 19, 2021

STEERING,ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

CAR JERKS OFF TO THE SIDE OF THERE IS A TURN LANE, ALMOST PULLED STEERING WHEEL OUT OF MY HANDS. DOES THIS EVERY TIME I GO BY A TURN LANE AT ANY SPEED

Apr 06, 2021

AIR BAGS,STRUCTURE,WHEELS

1 complaint

12/26/2020 HEAD-ON COLLISION, MOST IMPACT TO PASSENGER FRONT SIDE - PASSENGER SIDE AIRBAGS DID NOT DEPLOY, DRIVERS SIDE AIRBAGS DID DEPLOYED - INJURIES SUSTAINED BY PASSENGER AND DRIVER. ACCIDENT OCCURRED ON CITY STREET (50 MPH ZONE).*DT*DT*DT*DT*DT

Jan 07, 2021

Crash: 1

Injuries: 4

FUEL SYSTEM, GASOLINE,EXTERIOR LIGHTING

1 complaint

TL* THE CONTACT RENTED A 2020 FORD ESCAPE FROM HERTZ RENTAL CAR. THE CONTACT STATED WHILE TAKING OFF FROM A TRAFFIC LIGHT, THE VEHICLE HESITATED WITHOUT WARNING. THE CONTACT STATED THE TURN SIGNAL INDICATORS WERE INOPERABLE. ADDITIONALLY, THE REAR BACK OVER PREVENTION CAMERA WAS OFF CENTERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Nov 10, 2020

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

VEHICLE SHIFTS VERY HARD WHEN NORMALLY DRIVING AND WHEN AUTO START AND STOP FEATURE FUNCTIONS. THE TRANSMISSION DOES NOT KNOW WHAT GEAR IT WANTS TO STAY IN, OFTEN TIMES JERKING VERY HARD, WHICH MOVES THE ENTIRE CAR AT A COMPLETE STOP OR TOSSES THE DRIVER IN THEIR SEAT WHEN MOVING AND SHIFTING. THE VEHICLE ALSO STALLED SEVERAL TIMES, LOOSING THROTTLE AND FUNCTION, ALMOST CAUSING ME TO GET T-BONED BY 2 SEPARATE CARS IN TRAFFIC. OVERALL, THE VEHICLE HAS ISSUES WITH TRANSMISSION SHIFTS, ENGINE REALIZABILITY, AND GENERAL SAFETY FEATURES AS A WHOLE. SOMEONE CAN AND WILL GET SERIOUSLY INJURED IF THIS IS NOT INVESTIGATED AND ADDRESSED. VEHICLE HAS BEEN TAKEN INTO THE DEALER WHO CAN'T FIX THE ISSUE, DESPITE IT HAPPENING SEVERAL TIMES, AND HAS INSISTED THE CUSTOMER DRIVE THE MALFUNCTIONING VEHICLE. FORD MOTOR COMPANY WAS NOTIFIED ABOUT THE COMPLAINT AND IS PROCESSING A BUY BACK ON MY PERSONAL VEHICLE. I JUST DON'T WANT OTHERS TO GET HURT.

Aug 25, 2020

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

UNDER UNKNOWN CIRCUMSTANCES WHEN ATTEMPTING TO ACCELERATE THE CAR EXPERIENCES SIGNIFICANT LAG WHICH PUTS ME AT RISK OF COLLISION. I ATTEMPTED TO ASSOCIATE IT WITH THE AIR CONDITIONING BUT IT DOES NOT SEEM TO BE ASSOCIATED WITH ANY SYSTEM. VEHICLE SEEMS TO LOST HALF THE POWER AND I AM UNABLE TO SAFELY MOVE INTO TRAFFIC.

Aug 17, 2020

WHEELS,SERVICE BRAKES,VISIBILITY/WIPER

1 complaint

THE CAR CAMERA GOES BLACK WITH SQUIGGLY LINES WHEN PUTTING CAR IN REVERSE. THE CAR HAS LESS THAN 2000 MILES. THE DEALERSHIP STATES FORD IS AWARE OF THE ISSUE AND THERE IS A HUGE BACK ORDER ON GETTING A REPLACEMENT. NOW I HAVE A WHIRLING SOUND WHEN SPEED IS BETWEEN 25 MPH - 39 MPH. ONCE YOU LET UP ON ACCELERATION IT STOPS OR ONCE THE SPEED HAS GONE BEYOND 39 MPH. WHILE DRIVING ON GROVES HIGHWAYS YOU CAN FEEL BACKEND OF THE CAR MOVING AROUND. I HAD THIS ISSUE WITH A FUSION AND HAD TO REPLACE THE TIRES WITH A DIFFERENT BRAND DUE TO NO CONTROL OF THE VEHICLE IN THE WINTER. MY 2017 ESCAPE DOES NOT DO THIS. ALSO, THE DRIVERS SIDE TRIM DOES NOT FIT SNUG, AND HAS TO BE REPLACED AND THE DEALERSHIP SAID FORD IS AWARE OF THIS ISSUE AS WELL. LASTLY, THE BRAKES MAKE A LOUD SQUEALING NOICE WITH A HEAVY MORNING DEW OR WHEN RAINING.

Aug 09, 2020

SEATS,UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

THE REAR VIEW/BACKUP CAMERA HAS NOT WORKED SINCE THE DAY WE DROVE IT HOME. IT WILL WORK INTERMITTENTLY BUT MOST OF THE TIME IT SHOWS WAVY LINES ACROSS THE SCREEN. OCCASIONALLY AFTER SHIFTING FROM REVERSE TO DRIVE, THE CAMERA WILL START WORKING BUT THE REAR VIEW PICTURE WILL REMAIN ON THE SCREEN EVEN WHILE IN DRIVE! THERE IS ALSO A STRANGE HUMP IN THE DASH ON THE PASSENGER SIDE AS IF SOMETHING IS PUSHING UP FROM UNDERNEATH. THE DEALER WAS CONTACTED THE DAY AFTER PURCHASE AND WE WERE TOLD TO BRING THE VEHICLE BACK FOR INSPECTION. NOW WE ARE TOLD THAT PARTS ARE NOT AVAILABLE AND THEY DON'T KNOW WHEN THEY WILL BE. FORD HAS BEEN CONTACTED AND WE ARE GETTING NO HELP FROM THEM EITHER. WE HAVE A BRAND NEW, EXPENSIVE, DEFECTIVE, AND POTENTIALLY DANGEROUS VEHICLE. IT ALSO HAS THE STRANGE LUMP IN THE DRIVER'S SEAT THAT OTHERS HAVE MENTIONED.

Aug 01, 2020

AIR BAGS,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A CONCRETE PILLAR. DURING THE CRASH FRONT END WAS SEVERELY DAMAGED BUT THE AIRBAG DID NOT DEPLOY. ALSO THE COLLISION ASSISTANCE SAFETY FEATURE DID NOT ACTIVATE TO AVOID THE CRASH. DURING THE INCIDENT THE DRIVER SUSTAINED AN INJURED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER ROYAL OAK FORD LOCATED AT 27550 WOODWARD AVE, ROYAL OAK, MI 48067. AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,000.

Jul 31, 2020

Crash: 1

Injuries: 1

STEERING,POWER TRAIN

1 complaint

ON THE 1.5L ENGINE WHEN YOU ARE ACCELERATING IN THE NORMAL DRIVING MODE YOU EXPERIENCE A VIBRATION IN THE STEERING WHEEL SIMILAR TO A FLAT TIRE. THE 2.0L ENGINE WITH THE SAME TRANSMISSION DOES NOT EXPERIENCE THE SAME PROBLEM.

Jul 30, 2020

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

THE REAR SAFETY CAMERA DOES NOT WORK GET WAVY LINES SIMILAR TO A BAD TV PICTURE.PROBLEM IS BY SOME REPORTS DUE TO HOT WEATHER (+ 70 FARENHEIGHT) THIS IS BS I HAVE HAD 3 OTHER VEHICLES SAME LOCATION SAME WEATHER NO PROBLEMS. RUNING AC DOES NOT SOLVE PROBLEM.WENT TO DEALER TECH FOUND LOOSE CONNECTION.BUT PROBLEM CONTINUES THIS IS A DEFINITE SAFETY FAILURE THAT IS NOT FIXED BY FORD.PROBLEM OCCURS WHEN MOVED TO REVERSE FROM PARK .HASOCCURED EVERY DAY SINCE DELIVERY

Jul 26, 2020

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER

1 complaint

WHEN I PUT THE VEHICLE IN 'PARK' ON A FLAT SURFACE, THE E-BRAKE TURNS ON AUTOMATICALLY, BUT WHEN I PARK ON A SLIGHT INCLINE, THIS DOES NOT HAPPEN. ADDITIONALLY, WHEN STOPPED AT LIGHTS, I NOTICED THAT THE VEHICLE WAS NO LONGER TURNING THE ENGINE OFF WHEN AT A COMPLETE STOP. WHEN I GOT HOME, I WENT THROUGH SOME OF THE SCREENS AND IT TOLD ME THAT THE AUTO START/STOP WAS DISABLED DUE TO BEING ON A SLOPE (BUT I WAS ON A FLAT SURFACE). ADDITIONALLY, THE WINDSHIELD WIPER FLUID IS NOT COMING OUT OF THE LINES, BUT THE PUMP IS WORKING BECAUSE I CAN HEAR IT, POSSIBLE CLOGGED LINES. LASTLY, INFOTAINMENT SYSTEM IS NOT WORKING CONSISTENTLY WITH APPLE CARPLAY ' SOMETIMES IT WORKS, SOMETIMES IT DOESN'T, USUALLY RANDOM.

Jul 22, 2020

POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

MY 2020 FORD ESCAPE'S AUTOMATIC TRANSMISSION MAKES ODD WHIRRING SOUNDS AND SHIFTS HARD OFTEN WHILE DRIVING. AUTOMATIC TRANSMISSION STILL HAS A HARD TIME SHIFTING SMOOTHLY EVEN WHEN THE VEHICLES BEEN WARMED UP AND DRIVEN FOR AT LEAST 10 MINUTES. THE REAR VIEW CAMERA HAS A MIND OF ITS OWN AND DOESN'T ALWAYS WORK. EVEN WHEN IT IS WORKING THE FEED IS USUALLY TERRIBLE QUALITY. WHEN IT DOESN'T WORK YOU CAN'T SEE ANYTHING OUT OF THE REAR VIEW CAMERA, THE IMAGE QUALITY TURNS GREYISH AND IMAGES LAG.

Jul 02, 2020

ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

MOST STATES REQUIRE TRAILERS OF 3,000LB GVWR, AND SOME STATES ONLY 1,500LB, TO HAVE AN INDEPENDENT BRAKING SYSTEM ON AT LEAST ONE AXLE OF THE TRAILER. FORD SELLS VEHICLES WITH FACTORY TOW PACKAGES RATED AT 3,500LB, BUT DOES NOT SUPPLY EVEN AN OPTIONAL ELECTRIC BRAKE CONTROLLER. FURTHER, THEY DON'T SUPPLY A "PLUG 'N' PLAY" HARNESS FOR AN AFTERMARKET CONTROLLER AS DO MANY MANUFACTURERS. THIS SITUATION HAS PREVAILED FROM AT LEAST 2013 ONWARD. WHEN WE PURCHASED OUR 2020 ESCAPE SEL WITH FACTORY TOWING, WE FULLY EXPECTED THAT THIS SHORTCOMING WOULD HAVE BEEN RESOLVED. IT HAS NOT. AND THAT IT HAS EXISTED FOR TWO GENERATIONS OF THE ESCAPE SPANNING EIGHT MODEL YEARS LEADS ME TO CONCLUDE FORD IS WILLFULLY IGNORING THE LAWS OF MANY STATES, AND POTENTIALLY ENDANGERING THE DRIVERS OF THESE CARS AND OTHER DRIVERS SHARING THE ROADWAYS.

Jan 24, 2020

2020 FORD Escape Problems & Complaints

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