2015 FORD Fusion Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
1021
Complaints Reported
Complaints by Component
ENGINE
168 complaints
Car began leaking coolant, overheating, smoking (white smoke) and misfiring on cylinder #3. Based on my research, this is an issue Ford knows about due to it being a defect in the design, yet I'm being told I have to pay to replace the engine. We replaced the spark plugs, coils, and nothing helped. We took it to a mechanic and were told we need an entire engine replacement and it won't be covered by Ford.
Oct 31, 2025
I got an engine temperature warning, then I noticed the coolant reservoir was empty. I filled it back up and everything went back to normal. I was driving down the interstate when the check engine light came on. I had a few misfires and was able to make it back to a dealership, who then diagnosed the vehicle and said it coolant intrusion due to an engine block leak. Charging over $9000 in repairs
Oct 13, 2025
I have a 2015 Ford Fusion Ecoboost t back in 2019 took it to Ford for regular maintenance and they told me it had a recall for another engine (coolant intrusion) at that time I had no problem with my car so needless to say I was shocked . Now 2026 August 15 my car shuts down coolant temperature warning comes on , I pulled over had a mechanic look at it and he tells me the head gasket is no good coolant intrusion This is a safety issue and cars could catch on fire Called Ford they said nothing they can do . All I can say is shame on Ford they need to do the right thing and fix these Safety issues.
Aug 15, 2025
Coolant leaking into cylinder 2, misfire (P0302), overheating, and white smoke from exhaust. Mechanic diagnosed potential head gasket or coolant intrusion issue. Vehicle is out of warranty. This seems related to known issues on EcoBoost engines, including TSB 19-2208 for later models, but no recall exists for the 2015 model. Major safety concern and potential engine failure
Jul 10, 2025
We purchased a used car for my son to use in college. While driving on the hwy, the car started loosing power and just died on the side of the road. He was towed towed to a Ford dealer and was told he was leaking coolant into cylinder #4, which is a KNOWN PROBLEM AT FORD and an active recall for model years 2016-2018. Our 2015 has the identical failure mode and is not covered in the recall!! We were told $9000 to replace the engine block ... It only has 84,000 miles on it!!!!
Jul 01, 2025
+ 163 more complaints for this component
STEERING
129 complaints
I changed my battery at 105,000 miles with everything working fine electronically for my 2015 Fusion. Been a great car up to this issue. After installing the correct battery, the power steering turned off and hasn't come back on. Took to dealership, they replaced a connection cable at their suggestion and still were unable to reset the power steering. That's where it should have ended tho. They want me to further come back to run more tests??? Something seems very defective to me and from social media reports of other Fusion owners and the nhtsa investigations, a power steering recall should be warranted. I have been a car owner for 40 years and never experienced this inconvenience. I think Ford is getting away with inferior electronics and passing the expense back to the consumer. It should be an easy fix but not one at $4000 (getting a new steering rack) just to change a battery?? :-( Please help!
Jun 22, 2025
The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.
May 12, 2025
The vehicle exhibited sudden loss of steering. Broken bolts on steering rack were discovered and vehicle was taken to dealer. Dealer bluespringsford.com refuses to fix vehicle under recall.
Apr 12, 2025
Bolt on power steering unit corroded off
Mar 20, 2025
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that after his wife had shifted into reverse and depressed the accelerator pedal, there was an abnormal sound coming from underneath the vehicle and the steering wheel failed to turn to the right or the left. The contact stated that his wife turned off and restarted the vehicle and the power steering functionality had not returned. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the power steering gears, rack, and pinion needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
Jan 13, 2025
+ 124 more complaints for this component
POWER TRAIN
95 complaints
My transmission was serviced under the cable bushing recall - since then the main complaint is the grinding, loss of power, losing gears etc. the rear camera also fails to function over half of the time. this has been validated by fletcher car care. they said the transmission is now faulty. i have seen this issue repeated throughout the other safety reports on your website. this is an overarching issue that should've been addressed by the manufacturer. there were no warning lamps messages or symptoms of the problem prior to the failure. this car is a safety hazard and it is negligence to allow the issue to persist. the problem was reproduced by the shop, fletcher car care - Fletcher Car Care is an auto repair shop located at 38 Heritage Park Dr, Fletcher, NC 28732 - the issues i believe began when the cable bushing began changing the linkage between the shifter and transmission around march. this was when i started having issues with the rear camera - the rear camera at times is full of artifacts and interference because i believe it is in a intermediate (out of full engagement position)
Nov 19, 2025
The transmission lost Park function, shifter position indicates the vehicle is in park. However, the indicator on the instrument panel indicates the vehicle is in drive. This happened after driving the car, and when I parked it. This condition allowed the ignition key to be removed with no instrument panel warning message or warning chime while exiting the vehicle indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash. I searched the problem online and found the problem was related a bushing in the end of the transmission selection cable. I was able to find the transmission cable. Upon close inspection, the cable was separated from the selection lever on the transmission. The end of the cable was missing the bushing. There was a safety recall in 2018, 18S20 that dealt with this problem. I had a replacement installed back in 2018. Now I am actually experiencing what the recall was supposed to correct/prevent. Is this recall still in effect? If not, can a new one be issued. I called a dealership, but they stated that the recall had expired.
Sep 15, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. In addition, the contact noticed an abnormal sound with several unknown warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed with PCM failure. The contact was informed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was unknown.
Sep 15, 2025
The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment after the vehicle had switched from electric to gasoline. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,300.
Aug 01, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to shift out of park, the transmission failed to shift out of park. The vehicle was towed to the dealer, who diagnosed that the gear shifter had failed. The VIN was included in an unstated recall and the vehicle had been repaired. The contact stated that approximately 1-2 years and 20,000 miles later, the failure reoccurred. The contact stated that a certified mechanic inspected the vehicle and stated there were fragments of the bushing found. The vehicle was towed to the dealer, and the contact was informed that the gear shifter had failed; however, the repair was no longer covered under recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 120,000.
Jul 24, 2025
+ 90 more complaints for this component
UNKNOWN OR OTHER
77 complaints
The problem is the rear backup camera and I know Ford has recently issued recalls for certain models due to the camera being broken. The problem is that this is a 2015 model fusion and is being excluded from that recall but is having the exact same problems stated. It includes the camera not working, black lines appearing across the screen, or just flickering on and off. I think Ford should expand their rear camera problem to more years because it doesn’t stop at 2016 models.
Nov 26, 2025
Backup camera broken, works only at random times. The Dealer confirmed today it needs to be replaced. Other 2015 Ford Fusions have already been recalled for this issue. I am asking you to expand it to include his VIN.
Nov 05, 2025
Rear View camera has distorted image or changes to a blue screen before saying camera unavailable. It is an intermittent issue that has been happening over many months. No accidents or injuries have been caused.
Nov 02, 2025
Rear view camera reverts to a black screen when the vehicle is put in reverse. The screen indicates an error. This has been ongoing for a year. The 2016 Ford Fusion has been granted a recall on this issue - why wasn't the 2015 model included?
Nov 01, 2025
Backup camera is showing a distorted/flipped image while in reverse. Nor does the parking assist work. No incidents have happened, thankfully.
Oct 26, 2025
+ 72 more complaints for this component
SERVICE BRAKES
59 complaints
A previously recalled issue has reoccurred in my vehicle. I’d like to report it and understand my options moving forward. My brake light is on and will not go off! Message appearing “hill assist not available”
Aug 01, 2025
I've had recurring issues of brake failure. Thankfully, none of the issues have resulted in fatality, injury or major damage. My most recent issue happened as I was leaving my job. I depressed the brake to put the car in drive and the brake went down almost to the floor. I hesitantly drove the car to an auto shop near my home and was able to have the brakes serviced. I have included that invoice (10.02.24) along with some invoices from previous issues (09.07.17) (04.12.18). There have been recalls made concerning the break line in Ford Fusions that were released around the same time as mine (Recall #23S12). I question if, although my vin number does not show in the recall search, my car should have been included within this recall. I'm concerned and I would like to know if I have any options toward reimbursement for these repairs and/or a complimentary inspection to make sure there is indeed no safety issue that is connected Recall 23S12 or any other Ford brake line recall. Please review this information and follow up at your earliest convenience. Thanks
Nov 07, 2024
The contact owns a 2015 Ford Fusion Energi. The contact stated that while driving at 55 MPH, the driver slammed on the brake pedal, the vehicle veered towards the left, and crashed into the guardrail. The vehicle was uncontrollable. There were no warning lights illuminated. There were no reported injuries, fire, police report or air bag deployment. The contact was able to continue to driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. .The manufacturer was not contacted. The failure mileage was approximately 167,000.
May 06, 2024
This is car is original under recall 22V011000 as this car registered in Texas, but that recalls goes away and can no longer found in the system. without remedy the recall might put human on risk as indicated in recalls.
Oct 29, 2023
July 1 2023 Me and my daughter were driving to go to fireworks and without warning the brakes went out completely. Hose busted on driver side
Jul 04, 2023
+ 54 more complaints for this component
ELECTRICAL SYSTEM
43 complaints
Rear camera continuously malfunctions with grainy/dark image, just completely failed with message on screen “Rear camera Not Available”. This puts myself and the people and vehicles around me at risk of collision when parking or reversing out of a parking space. This problem is common among many Ford Fusion owners.
Nov 29, 2025
The rear camera has worked intermittently, it goes out and comes back on. It is a huge safety risk. Mg vehicle needs to be included in the recall.
Nov 13, 2025
the rear view camera has only worked sporadically the last few years. Ford has issued recalls for this but not for my vehicle. Dangerous backing out for my family and other drivers.
Nov 05, 2025
Odometer Fraud. The contact purchased a 2015 Ford Fusion. The contact stated discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was unknown. It was later discovered that the mileage was 53,522.
Sep 15, 2025
The rear camera does not function properly on my 2015 Ford Fusion. When I try to use it, it either turns into a black screen or the message reads that "rear camera is unavailable", which has almost caused me to collide with another vehicle several times as I was trying to back up. I understand that there is a national recall for Ford Fusion vehicles from 2018 on for exactly the same reason. However, even though my Ford Fusion is a 2015, it demonstrates the same problem as the newer models listed in the recall. I would like to have my camera replaced (at no charge) as well, since I am dealing with the same safety hazard as the models listed in the national recall. Thank you very much for your understanding.
Jul 17, 2025
+ 38 more complaints for this component
ENGINE AND ENGINE COOLING
39 complaints
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the engine overheating warning light illuminated. The contact stopped the vehicle, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that an engine sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that the failure reoccurred 2 more times. The contact stated that during recent failure, there was a misfire coming from the engine and the engine was idling rough. The vehicle was driven to the same mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 175,000.
Jul 29, 2025
The contact owns a 2015 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light remained illuminated, and the vehicle failed to immediately start. The vehicle was taken to the local mechanic who diagnosed and determined there was coolant inside the cylinders and informed the contact that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.
Jul 18, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40 MPH, the message that the engine was overheating was displayed. The contact stated that the temperature gauge indicated that the engine was hot(H). The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant into the cylinder. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the Hotline to report the failure. The failure mileage was approximately 113,000.
May 07, 2025
The contact owns a 2015 Ford Fusion. The contact stated that coolant would evaporate from the engine without warning. The contact stated that no warning lights or visible signs of a leak were present. The vehicle was taken to an independent mechanic and the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Mar 11, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while her husband was driving approximately 30 MPH, the vehicle was emitting white smoke from the exhaust pipe. The contact stated that her husband had not observed any warning lights being illuminated. The contact stated that the vehicle stalled, and her husband had the vehicle towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Customer Satisfaction Program: 21N12 - Coolant intrusion into the short block (Engine and Engine Cooling). The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 128,000.
Mar 04, 2025
+ 34 more complaints for this component
SERVICE BRAKES, HYDRAULIC
33 complaints
The contact owns a 2015 Ford Fusion. The contact stated while driving 45 MPH, the RPM was elevated; however, while depressing the accelerator pedal, the vehicle failed to respond as intended. No warning light was illuminated. The vehicle was repaired under the NHTSA Campaign Number: 22V011000 (SERVICE BRAKES, HYDRAULIC); however, the recall repair failed to fix the vehicle. The contact stated that the failure had occurred after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 100,370.
Sep 29, 2025
The contact owns a 2015 Ford Fusion. The contact stated while exiting the vehicle, the contact became aware that the brake light was illuminated. The contact stated that while attempting to depress the brake pedal, the brake pedal was loose. There was an unknown warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V162000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when the parts would become available. The failure mileage was 126,000. Parts distribution disconnect.
Jun 25, 2025
The contact owns a 2015 Ford Fusion. The contact stated that after parking the vehicle, it was discovered that brake fluid was leaking from the front driver’s side wheel well. The vehicle was taken to the local mechanic who diagnosed that the front driver's side brake hose had ruptured, causing the brake fluid leak. The brake hose was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,355.
Jul 26, 2024
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
May 08, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH and attempting to decelerate, with the brake pedal depressed all the way to the floorboard, the vehicle failed to decelerate as intended. Upon natural speed loss and increased effort depressing the brake pedal, the contact was able to pull to the shoulder of the roadway and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the brake caliper, resulting in abnormal wear and tear on the rear passenger’s side brake pad. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Mar 05, 2024
+ 28 more complaints for this component
AIR BAGS
23 complaints
The contact owned a 2015 Ford Fusion. The contact stated that while driving at unknown speeds off the freeway in the rain, a 2006 Ford Fusion veered into her lane and hit her vehicle, which caused her to drive on the curb and hit a metal light pole and telephone pole. There were no warning lights illuminated. The air bags deployed emitting debris, and her right hand was broken, burned, and scared. The ambulance took her to the hospital, where she received medical attention. The contact noticed smoke inside the vehicle. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 115,000.
Aug 22, 2024
1.Air bag-control module :P&A RCM failed. 2.control module not working that's mean upon impact the sensors will send the signal to the control module ,but the module will not be able to initiate the deployment of the airbags,putting the passengers of the vehicles at risk. 3.yes the component been inspected by ford dealership . 4.yes airbag lamp is on. a month ago the lamp is on.
Nov 14, 2023
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The contact stated that the vehicle was then taken to the dealer to be diagnosed. The contact was informed that the air bag seat position sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 38,000.
May 20, 2022
Was hit in a head on collision and air bags did not deploy
Jan 04, 2022
I have a 2015 ford fusion with around 37000miles. But the sealing between air bag and passenger side dashboard are broken. I'm afraid that the air bag might pumped out under normal condition if the cracks are too big. I think it could be quality issue. It could be very dangerous and put our lives at risk. Besides that, there was no warning lamps, messages or other symptoms of the problem prior to the failure. I called Ford customer service, they said that it could be their quality problem. However, they won't take the responsibility because they don't have recall for that issue. I think it put mine and my family's lives at risk, and I do need to bring attention.
Oct 04, 2021
+ 18 more complaints for this component
FUEL/PROPULSION SYSTEM
22 complaints
Over the course of 3 weeks I started to notice a strong smell of gasoline after filling my fuel tank that lasted for about the first quarter of the tank. I did look around the car and under it to see if I could observe a leak, but saw nothing upon visual inspection. After about 3 weeks I observed a very strong smell of gasoline when I walked out to the car in the morning and observed gasoline on the rim of the passenger side tire as well as on the ground by the tire. At that point I looked up recalls on the 2015 fusion and did find one on the fuel system but was advised that it is not active on my vin. I took my car to a local shop where they found that both fuel senders were wet and leaking thus causing the fuel leak.
Mar 07, 2025
After fueling in the car up i drive it and it stalls out while driving
May 28, 2024
In July 2021 I had the CPV replaced because the purge valve was stuck open. Now, less than 2 years later, 45,000 miles later, I am once again having the same issue. Code P1450. Unable to bleed up fuel tank. Just like last time. My vehicle check engine light is on and after I get gas my car starts sputters and does not want to start.
Mar 14, 2023
CHECK ENGINE LIGHT ON, HONING COMING FROM REAR DRIVER SIDE, AFTER FILLING WITH GAS THE ENGINE FIRES UP PROPERLY BUT THEN SPUTTERS OUT, CODES ARE READING EVAPORATOR PURGE SYSTEM FAILURE
Mar 17, 2021
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE FAILED TO RESTART. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO HAVANA FORD, INC (302 S MAIN ST, HAVANA, FL 32333, 850-539-6565) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE EVAP PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *DT*DT*JB THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT HAVANA FORD 10/09/2020 AT OWNER'S EXPENSE AND REQUESTING A REFUND. *TR
Oct 08, 2020
+ 17 more complaints for this component
STRUCTURE
21 complaints
Passenger door will not close.
Jun 21, 2022
The latch on the driver door is stuck and I am unable to close my door. My car is a 2015 and I bought it used. I have not received a recall on this. I saw that there was a recall for this reason but it does not cover my year. What do I do?
Jun 13, 2022
Door latch failed, noting that similar recall for millions of fusions were done , my car was not included
Sep 02, 2021
I RECEIVED NOTICE OF RECALL 20S15 / 20V-177 APPROXIMATELY 7 WEEKS AGO, AND MY DEALERSHIP HAS BEEN UNABLE AND UNWILLING TO SCHEDULE A SERVICE APPOINTMENT AFTER 6 ATTEMPTS AT CONTACT AND SCHEDULING. THE DEALERSHIP IN QUESTION IS BIG MIKE NAUGHTIN FORD 150 S HAVANA ST AURORA, CO 80012
Oct 26, 2020
I WAS DRIVING AND MY DOOR FLEW OPEN AND WILL NOT LATCH. I AM NOW UNABLE TO CLOSE THE DOOR.
Jul 06, 2020
+ 16 more complaints for this component
WHEELS
19 complaints
To keep it short. This is 1 of 3 Ford vehicles that I had to pay to have every lug nut replaced! They are 'swollen' is the term used. Prior to this, I replaced 1 lug in my 45 year driving history and that was because it broke off. I have called Ford and Lincoln and they are aware of the problem but say there is not program in place for a resolution. My complaint was escalated I was told. Hahaha. Their hand needs to be forced. They are not going to willingly do the right thing going forward nor address refunds! They have 'escalated' all 3 of my issues. I would imagine that there is a fourth coming at some point when my daughters car needs to go into the shop. $250+ a car is a joke and an expense nobody needs. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 02, 2025
The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was at the dealer for a scheduled tire rotation, the contact was informed that the lug nuts were swollen. The contact was informed that the lug nuts needed to be replaced. The vehicle was repaired. The contact stated that a torch was used to remove the lug nuts. In addition, the contact was informed that the failure was a known issue. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.
Oct 30, 2024
Took vehicle to Ford dealership for routine maintenance 5 June 2024. At end of servicing, service advisor reviewed findings of the multi-point inspection with me (attached), advising all wheel lug nuts (20) on the vehicle were "swollen" and needed to be replaced; failure to do so will result in being unable to remove any wheel in the event of an emergency, i.e., flat tire, as the provided 19" lug nut wrench ( or any substitute 19" socket will not fit). Quoted price of $337.60 for nuts ($447.52 incl labor). I passed. Ordered one piece chrome lug nuts (20) for $40, and a $45 half size socket set (19.5mm) online and changed them myself. Research on the issue reveals Ford is aware of this safety defect of two piece swelling lug nuts, yet refuses to recall affected vehicle or remedy the safety issue. All affected vehicles need to be recalled and corrected by Ford immediately, our lives/safety is at risk with this issue.
Jun 23, 2024
Took the car in to have a tire replaced and was told the swollen lug nuts prevent them from removing the tire. I had issues with lug nuts on another wheel but was able to get them off and replaced them. I shouldn't have to be paying $27 for lug nuts that are defective.
May 29, 2024
Took my car to the dealership for an oil change and tire rotation. The technician told me they cannot get the tires off to rotate them because the tire lug nuts were swollen. He asked me if I wanted to replace them. I agreed after he said that if I were to get a flat tire it would be hard to get it off to fix it. Basically, this issue became a safety one. I never had an issue with swollen lug nuts with previous cars I had own. Thank you for gathering these type of issues.
May 18, 2024
+ 14 more complaints for this component
POWER TRAIN,ENGINE
15 complaints
The contact owns a 2015 Ford Fusion. The contact stated while driving 70-75 MPH on the interstate, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over and restarted the vehicle. The message "Transmission Not in Park" was displayed. The contact stated that while veering to the left lane, the vehicle started to shudder. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 216,700.
Jul 11, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the vehicle decelerated independently and started jerking. The contact stated that the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that several unknown repairs were performed on the vehicle regarding the failure; however, the failure persisted. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Jan 04, 2024
The contact's daughter owns a 2015 Ford Fusion. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was repaired; however, a year later while the contact’s daughter was driving at an undisclosed speed, a message indicating that the vehicle was overheating appeared on the instrument panel. The vehicle then inadvertently decelerated and stalled. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 140,000.
Mar 01, 2023
The SERVICE ENGINE SOON icon appeared. Three days after, I went to Auto Zone to try to find the issue and the issue was unknown. The day after, the SAFETY ALERT icon appeared and immediately after, the message TRANSMISSION NOT IN PARK appeared. The 2015 Ford Fusion Hybrid slowed its acceleration to under 20 mph and upward to 35 mph and returned to under 20 mph. Search with the vehicle's VIN number on NHTSA website, shows that VEHICLE MAY POSSIBLY HAVE A DAMAGED/BROKEN/MISSING TRANSMISSION SHIFTER CABLE BUSHING. Safety of others put at risk because when vehicle acceleration and deceleration process slowed the vehicle into incoming traffic and creating a problem in the flow of traffic. Cannot get vehicle to a dealer for inspection.
Jun 28, 2022
The car recently misfired 3 times. I took into get oil change and have the misfire checked into. The misfires started 11/4/21. Car would run rough and then stall out. It would sit for a minute or two and start and run fine. There were no check engine lights or gage to show the car was running hot. I never dreamed it was a cracked cylinder. The Dealer performed EEC test diagnosis and found previous misfies in cylinder 1 in mode 6 of PCM. Found coolant level low, pressure tested cooling system and found that cylinder 1 with coolant intrusion. Short block replacement. I see online that there have been recalls on 2013 -2014 Ford Fusion and other 2013-2015 vehicles for this exact problem of a lack of coolant circulation causing an engine to overheat resulting in a crack in the cylinder head. In these models dealers were installing a coolant level sensor with supporting hardware and software at not charge to customer. Ford dealer is charging me $5,000 for short block replacement, which I feel is a defect of the Ford Engine Design. I purchased by car in Nov. 2014 so it only makes sense that this engine had the 2014 design problem. I declined repairs at that moment, to investigate the problem and asked for my car. The dealer stated they had to put my car back together so it would be about 20 mins. When I got the car back it seems to be running normal like when I took it in, but down the road about 3 miles the car started to sputter and stalled. After sitting a few minutes with flasher on in traffic on a major road, the car would start up and wouldn't go over 15 mph and continued to stall. I called dealer and they gave me the number to the towing company they use. The car was towed back to dealership. The Ford dealer is charging me $5,000 for short block replacement. They did file a complaint with Ford Motor Co. Customer Relationship Center and they stated the dealer had opened a case by no programs in place for assistance. The dealer is telling the consumer this occurred due to a Ford design flaw. If this is a Ford design flaw this should be a recalled item.
Jan 05, 2022
+ 10 more complaints for this component
SEAT BELTS
15 complaints
When it gets warm outside, the seatbelt on the driver's side freezes in the resting position, so I cannot buckle up before I drive. It takes a while before I can use the buckle. This means I either drive unsafely to a meeting or wait for the inside of the car to cool down enough to buckle up to drive. I have let Ford know (case number: CXH-02550071-N4S4M4).
Aug 29, 2024
The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was parked, the driver’s side seat belt was seized. The contact stated that the seat belt was inoperable. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the seat belt mechanism was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and stated that the vehicle was out of warranty. The failure mileage was approximately 34,000.
Oct 25, 2023
The right rear passenger seat belt to my 2015 Ford Fusion stopped functioning several months ago. The strap that goes over the passenger's shoulder is stuck for reasons I am able to determine.
Sep 14, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while parked, upon starting the vehicle, several unknown warning lights illuminated. The contact noticed later that the air bag warning light had remained illuminated; however, the warning light turned off independently. The vehicle was taken to the dealer, who diagnosed a failure with the front passenger’s side seat belt. The vehicle was not repaired due to the contact declining service because she previously had the dealer replace the seat position sensor. The manufacturer was notified of the failure and advised the contact to contact the NHTSA Hotline; however, a case was not opened. The failure mileage was 41,690.
May 30, 2023
Passenger side rear seat seat belt will not retract.
Sep 03, 2021
+ 10 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
14 complaints
Previously, about 5-6 times the car experienced sputtering and then stalling shortly after a warm engine restart. After 2 tries, the car would continue running. No check engine. No codes stored. Final time (before a scheduled shop visit) it stalled on a busy 4-lane road at rush hour and would not restart. Wife managed to manuever into the middle turn lane. Would not restart. Car displayed (unhelpfully) to check the owners manual. Towed to Firestone who found bad spark plugs (in particular cylinder 3) showing coolant leakage. Firestone seemed to be aware of the systemic issues (said replacing plugs was not solving the root problem, but they don't do engine replacements. Estimated that the car might run correctly for maybe a year. Car stalled again 3 days later). Coolant level was low. My experience seems similar to many others (ie., 2013-19 engine coolant leak). Car at dealership.
Jan 03, 2024
Coolant leak into the cylinders. Car overheating due to low coolant.
Apr 18, 2022
STARTED CAR, GOT DASHBOARD LIGHT ON 7.6.19 MILEAGE 27721. CAR RUNNING ROUGH, ABOUT TO STALL,ETC. ERROR CODE P0302. CYL.#2 IGNITION COIL REPLACED. THEN, 2 WEEKS LATER GOT DASHBOARD LIGHT AGAIN, SAME CODE P0302. MECHANIC (PRIVATE)REPLACED PERCEIVED FAULTY IGNITION COIL AS PREVIOUS. ON 9.23 .19 CAR STARTED,. CAR RUNS ROUGH, ALMOST STALLS DASHBOARD LIGHTS AGAIN. THIS TIME WE TAKE IT TO ROYAL OAK FORD SERVICE DEPT. THEY GET P0302 AND ADVISE US TO CHANGE SPARK PLUGS. $307.29 CHARGE. UPON INSPECTION OF SPARK PLUGS I NOTE ALL PLUGS ARE HEAVILY COATED IN CARBON. I CHECK THE TAILPIPE AND THE INSIDE IS ALSO HEAVILY CARBON COATED. SHORTLY AFTER I FIND INFORMATION THAT MOST DIRECT INJECT ENGINES HAVE THIS PROBLEM. IT WAS NOT HARD INFO TO FIND. BECAUSE OF DIRECT INJECTION THE VALVES DO NOT RECEIVE THE BENEFIT OF DETERGENT GASOLINES AND BECOME HEAVILY COATED IN CARBON. THIS IS AN OVERSIMPLIFIED EXPLANATION OF WHAT IS OCCURRING., BUT MAKES THE POINT. I CONFIRM FINDINGS WITH AND SHOW PLUGS TO, MY MECHANIC WHO CONFIRMS ;THAT THESE DIRECT INJECT ENGINES HAVE AN ISSUE THE MANUFACTURERS CAN'T OR HAVEN'T CORRECTED, WHICH RESULTS IN THE CONDITION MY SPARK PLUGS WERE FOUND IN. I FOUND NOTSB'S ON THE SUBJECT. MECHANIC RECOMMENDS A GDI SERVICE, WHICH INCLUDES PULLING ALL VALVES AND CLEANING THEM. HE ALSO RECOMMENDS ANYONE WITH A DI ENGINE TO DO THIS AT LEAST ONCE A YEAR TO KEEP VEHICLE RUNNING SMOOTHLY AND TO GET MAXIMUM LIFE OUT OF THE PLUGS. BY THE WAY, FIRST SERVICE INTERVAL FOR PLUGS ON THIS CAR IS 100,000 MILES. THIS IS THE EXPERIENCE I'VE BEEN EXPOSED TO SO FAR, BUT DO KNOW THAT IT CAN GET MUCH WORSE (AFFECTING OTHER PARTS OF THE ENGINE) FWIW THE MECHANIC BELIEVES THE MANUFACTURERS (IN THIS CASE FORD) ARE WELL AWARE OF THESE ISSUES WITH DIRECT INJECT DESIGNED ENGINES. PIC OF PLUGS INCL. BELOW.
Sep 26, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AND WOULD NOT RESTART. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273) WHERE IT WAS DETERMINED NOT TO BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,200. *BF*JB
Apr 22, 2019
AFTER REFUELING THE VEHICLE IS DIFFICULT TO START, PUMPING THE ACCELERATOR HELPS BUT THE ENGINE WILL STALL SUDDENLY WITHIN A FEW MILES OF THE FILL UP. ON TWO OCCASIONS I HAVE LOST POWER WHEN DRIVING ON A MAJOR STREET WITH 1/4-1/2 TANK OF FUEL. THIS STALL IS PRECEEDED BY A LOUD, DISONATE NOISE FROM THE FUEL FILLER. THERE IS WWW INFORMATION REGARDING FAILED PURGE VALVES, BUT MOST INFORMATION IS FOR EARLIER MODELS. THE FOCUS RECALL SEEMS IDENTICAL. THIS IS OBVIOUSLY A SAFETY ISSUE AND I HAVE TAKEN THE CAUTION TO STAY OFF THE ROAD AFTER FUELING TILL THE ENGINE IS RUNNING SMOOTHLY. CODES CHECKED WITH ONLY ONE READING COMING UP -A YEAR AGO.
Jan 25, 2019
+ 9 more complaints for this component
ENGINE AND ENGINE COOLING,ENGINE
12 complaints
The contact owns a 2015 Ford Fusion. The contact stated while driving 40 MPH, the temperature gauge indicated that the engine was overheating, and the vehicle started losing motive power. The contact turned off the vehicle for three minutes and then immediately drove the vehicle to the local mechanic. The vehicle was taken to two independent mechanics. The first independent mechanic diagnosed the vehicle and determined that the head gasket had failed and needed to be replaced; however, the mechanic was unable to perform the repair. The vehicle was then towed to the second independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN associated with the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Jun 30, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, there was heavy white smoke coming from the exhaust pipes before the vehicle shut off unintendedly. The contact stated that there was a leak coming from the catalytic converter and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who discovered a blown head gasket due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The contact was provided a case number and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 134,000.
Apr 28, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire. Additionally, the vehicle stalled and lost motive power. No warning light was illuminated. The contact stated that after several attempts, the vehicle restarted. The vehicle was driven to the residence. The contact stated that an independent mechanic inspected the vehicle and became aware of white smoke coming from the exhaust pipe. The vehicle was diagnosed with coolant intrusion and engine failure. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 149,000.
Mar 21, 2025
The contact owns a 2015 Ford Fusion. While the contact's wife was driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was towed to an independent mechanic and was diagnosed with coolant intrusion, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 99,500.
Feb 10, 2025
The contact owns a 2015 Ford Fusion. The contact stated that upon starting the vehicle, the RPM's immediately surged to 3,000 RPM. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed a crack in the engine block, allowing coolant to leak into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Sep 12, 2024
+ 7 more complaints for this component
VISIBILITY/WIPER
11 complaints
Driver side sun visor fell off hinge and was dangling from wire that powers vanity mirror. Plastic part holding it up seems to have fallen off. No screws there. Had to hold it in one hand until I could pull over and figure out how to stow it.
Dec 31, 2024
MY WINDSHIELD WIPER WOULD DRAG AND STICK IN THE MIDDLE OF THE WINDSHIELD. I TRIED SEVERAL TIMES TO GET THE DEALER TO DO SOMETHIING, BUT ALL I GOT WAS FORD KNEW ABOUT BUT DIDN'T KNOW HOW TO FIX THE PROBLEM!! MY DRIVER'S SIDE BLADE STUCK IN THE MIDDLE OF MY VIEW..I DROVE TO THE DEALERSHIP IN A RAIN/SNOW TO PROVE TO THEM THERE WAS DEFINITELY SOMETHING WRONG!! A MECHANIC CAME OUT TO LOOK AT IT AND FINALLY DECIDED IT WAS THE WIPER MOTOR. THEY ORDERED ME ONE. IT CAME IN THE NEXT DAY. I GOT AN APPOINTMENT FROM AT THE DEALERSHIP FOR THE REPAIR FOR SAME DAY. WHEN I ARRIVED THE SERVICE WRITER TOLD ME THAT THEY WERE VERY BUSY AND WOULDN'T GET THE CARS FIXED THAT WAS ALREADY. IT WAS FIXED THAT AFTERNOON. THEY ALWAYS HAD AN EXCUSE FOR NOT FIXING MY WIPER PROBLEM. I FEEL MY TIME IS JUST AS IMPORTANT AS THEIRS. MY HUSBAND HAD JUST HAD SURGERY AND I AM THE ONLY ONE HE HAS TO TAKE CARE OF HIM. I HAD TO LEAVE HIM ALONE TO GO GET MY 2015 FUSION REPAIRED. I HOPE FORD WILL ISSUE A RECALL ON THIS WIPER PROBLEM SO I CAN GET MY $100 DEDUCTIBLE ON MY EXTENDED WARRANTY BACK. THIS HAPPENED ON APPROX 4/2018
Nov 09, 2018
AFTER WIPERS HAVE BEEN RUN FOR A FEW MINUTES THEY START TO STUTTER AND SKIP. SOMETIMES THEY STOP HALFWAY DOWN THE WINDOW AND THEN AFTER A FEW SECONDS GO TO PARK POSITION. FORD DEALER TELLS ME PROBLEM STARTED WHEN THEY CHANGED TO THE "EURO" WIPER A FEW YEARS AGO. PUTTING IN A NEW MOTOR WON'T HELP, SAME PROBLEM. THE DEALER CHANGES ALL NEW 28" WIPERS TO 26 WHEN THEY DELIVER A CAR. MINE HAD 26" AND STILL HAS THE PROBLEM.
Apr 24, 2018
WIPERS ON HIGHEST SETTING DO NOT CLEAR THE WINDSHIELD IN A MODERATE RAIN. IN THE CASE OF A HARD DOWNPOUR I HAVE TO PULL OVER & STOP.THIS HAS HAPPENED ON MULTIPLE OCCASIONS. THIS IS NOT ACCEPTABLE!!! I WILL BE TRADING THIS CAR SOON!!!
May 17, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE WINDSHIELD WIPER SPEED WAS INADEQUATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS UNAVAILABLE.
Jun 24, 2016
+ 6 more complaints for this component
FUEL SYSTEM, GASOLINE
8 complaints
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and Ford Customer Satisfaction Program: 20R01, 22R01, and 25E01. The contact stated that after the vehicle was serviced, the vehicle was dropped off at the contact's residence. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The contact called the dealer, and the dealer picked up the vehicle. The contact was informed that the vehicle displayed a fuel pressure and ambient air temperature sensor issue. The vehicle was not repaired due to the cost. The vehicle was at the residence. The contact parked and stopped driving the vehicle due to the safety concern. The manufacturer was notified of the failure. The failure mileage was approximately 111,383.
Nov 26, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. After several attempts to start the vehicle, the vehicle started. The contact stated while driving 40 MPH, the vehicle lost automotive power and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and was diagnosed with canister purge valve failure. The vehicle was repaired; however, the check engine warning light became illuminated. The failure recurred two more times. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.
Jan 13, 2025
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact made several attempts to restart the vehicle before being able to continue driving. The failure at first was intermittent but became more persistent. The vehicle was taken to a certified mechanic who diagnosed that the EVAP system had failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 160,000.
Nov 04, 2024
The contact owns a 2015 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle would fail to start up after multiple attempts without warning. The contact stated that the vehicle eventually restarted and operated normally. The contact stated that the vehicle hesitated upon depression of the accelerator pedal without warning. The vehicle was taken to a dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was also notified of the failure and was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 73,000.
Jan 10, 2024
The contact owns a 2015 Ford Fusion. The contact stated that his daughter was unable to start the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the purge valve to be replaced. The vehicle was repaired but experienced the failure a second time in 2022. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the purge valve to be replaced a second time. The vehicle was repaired but experienced the failure a third time on July 26, 2023. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the purge valve to be replaced a third time. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.
Jul 28, 2023
+ 3 more complaints for this component
BACK OVER PREVENTION
8 complaints
The contact owns a 2015 Ford Fusion. The contact stated that while in reverse(R), the rearview camera image was distorted. A message "Check with Dealer" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to an undisclosed recall for 2016 Ford Fusion vehicles specifically. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
Nov 24, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while reversing, the camera image was flipped and backwards, and occasionally the screen was blank. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V442000 (Back Over Prevention). The local dealer was contacted and confirmed that the VIN was not included in the recall. The contact was informed about a diagnostic test to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall on the VIN related to the failure. The failure mileage was approximately 44,000.
Oct 22, 2025
The contact owns a 2015 Ford Fusion. The contact stated that on several occasions while in reverse(R), the back over prevention camera froze, and the screen went black. The contact stated that via an online tutorial video, she became aware that there was a wire failure in the front driver’s seat. The contact stated that on several occasions when the screen went black and or froze, the front driver’s seat was moved back and forth, and eventually the camera worked normally. Additionally, the contact stated that when the driver’s seat was moved back and forth and there were no changes, the vehicle would be driven on an incline, and the camera worked normally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Sep 09, 2025
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that while reversing, the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Jul 17, 2025
The contact owns a 2015 Ford Fusion. The contact stated that occasionally, while shifted into reverse, the rearview camera failed to properly display the rearview image as intended. The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 155,000.
Jul 07, 2025
+ 3 more complaints for this component
STEERING,ELECTRICAL SYSTEM
8 complaints
Power steering went out and has a recall for it on the website but under the car doesn't, have it but it went out all of sudden
Apr 25, 2024
The contact owns a 2015 Ford Fusion. The contact stated that while driving the 10 MPH, the contact attempted to make a left turn, but the vehicle failed to respond. The ADAS system and the Service Advancetrac warning lights were illuminated. The vehicle was steered to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that the racking and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.
Aug 01, 2023
The Power Steering Assist Fault went out on the car and this is a common problem with ford fusion. The worse’s connected to the transmission became loose. This has cost me money from the dealership.
Apr 20, 2023
Knocking sounds started happening when turning steering wheel. Confirmed by independent mechanic and Rodman Ford dealership to need power steering rack/electric motor. Recall for this problem on other 2015 Ford fusions but my VIN is not included. I have been told this is a serious safety issue and it should be covered.
Jan 30, 2023
My car has approximately 97,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and fast also when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that I needed a new battery but that was not the issue. I was driving with my kids in the car and it happen mid driving on the highway. I almost got into a serious accident but was able to gain control in enough time to steer out the way. This is a very dangerous issue and I see that it has been recalled but only on vehicles up North due to possible salt and water erosion with the snow. Now the dealership is suggesting to replace it costing 1800. This is absolutely ridiculous.
Mar 14, 2022
+ 3 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
7 complaints
I have been having issues with the vehicle where it will stall. This even happened when I was driving on the NJ turnpike, it stalled while driving and I had to pull over (thankfully I could) to restart the vehicle. It took the dealer 3 weeks to finally figure out the issue and tracked it down to a bad BCM (Body Control Module). I researched this further and found some interesting information. A significant number of 2015 Fusion owners report similar electrical glitches, with some experiencing a complete loss of power to multiple systems, including the center console, AC, and power windows. Diagnostics have identified water intrusion and corrosion in specific connectors, such as C134 near the front bumper, as a root cause, which can be resolved by cleaning and applying electric grease. However, a failing BCM itself is a common diagnosis, especially when multiple systems fail simultaneously and no other obvious cause is found. Replacing the BCM is a known solution, but it requires programming with the vehicle's specific as-built information and PATS key programming to function correctly; a new OEM BCM typically costs around $500. The BCM must be programmed using specialized diagnostic tools like Ford IDS software or equivalent, and the process includes steps like parameter reset, CEI configuration, and battery monitor sensor reset. While some owners have successfully bypassed the BCM using an external relay for specific functions like parking lights, this is a complex workaround and not a standard fix for a failing BCM. Persistent issues, especially those that recur after resets or component replacements, often point to a defective BCM, though other factors like a faulty wiring harness or a bad ground connection should also be ruled out. Given the prevalence of these problems across 2010–2019 Ford Fusions, some owners have advocated for a recall, citing safety concerns.
Oct 20, 2025
The dealer car Mariano motors LLC sold me the car, sold me it with a fake mileage. May you found below the report Vin history about it.
May 18, 2024
The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.
Dec 08, 2021
Overheated warning light flashed then went off when car was cooled down for 45 mins and then started right up and no warning light was ever seen again to come on then drove car 30 miles next morn car wouldn't start.checked engine coolant and it was all gone no visible leak.. no warning light Refilled coolant car tried to start and put out white smoke from tailpipe. Car started barely and was rough running again no warning light showing drove car to mechanic and he said car engine was blown .. so looked on different forums and found that the Ford fusion and Ford escape motors the 1.5 liter was a real lemon and the overheat light warning of low coolant or overheating of engine has had problems for several years on these 2 vehicles that had the 1.5 engine in them .. you can no longer buy the 1.5 because they were so terrible that they quit making them is what I'm being told .. I would like this engine to be recalled for all the problems it has given thousands of people
Sep 15, 2021
I have received a message on my dashboard regarding 1. Engine Coolant Over Temperature 2. Power Reduced to Lower Engine Temperature. I have taken the car to a repair shop Thursday and Friday. I believe car is a lemon. Have had the vehicle for only 17 days. I can’t keep calling off work due to non operational vehicle. I would like to get this issue resolved or otherwise I would not be able to pay my car note
Jul 17, 2021
+ 2 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
7 complaints
The vehicle's backup camera is experiencing intermittent functionality issues, failing to provide a consistent display. This sporadic operation poses a significant safety risk when the vehicle is in reverse.
Aug 21, 2025
My backup camera has started to glitch like the other 2015 fords that are in recall. The screen will get green lines through it, go black, flip horizontal/vertical, flash on and off, it creates more of a distraction than assistance and makes it very hard to back in/out of tight spaces. I have not taken it to the dealership. Right before the other recall was released I called the dealership and told me I’d have to get a whole new camera installed and pay out of pocket. Has not been inspected No warnings or other symptoms prior
May 02, 2025
The transmission shift bushing fell off and my gear shift is stuck in park while the transmission indicator is registering as neutral. This was a recall for many Ford Fusion models but apparently not mine, although it is certainly the same issue the other models were experiencing. The bushing lubricant/bushing appears to have worn down over time resulting in this issue.
Dec 10, 2023
Trunk unlatching on its own. Sometimes while in traffic.
Oct 03, 2023
The side mirrors adjust to a position on their own. They also become fixed in this position and are unable to move. Not sure why this happens. I saw some complaints of water exposure being the issue but I have not been able to test this theory. This issue becomes very dangerous when on any road but especially the highway
Jun 11, 2023
+ 2 more complaints for this component
LATCHES/LOCKS/LINKAGES
6 complaints
The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the front passenger’s side door failed to remain securely closed. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the door latch needed to be replaced. The vehicle was taken to two other local independent mechanics, where it was diagnosed, and the failure was confirmed. The vehicle was taken to a local dealer, where it was diagnosed and determined that the door latch cable needed to be replaced. The vehicle was not repaired due to the cost. In addition, the contact stated that as a temporary fix, the front passenger’s door was held closed with an extension cord but remained slightly open. The manufacturer was made not aware of the failure. The failure mileage was approximately 99,359.
Jul 01, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was parked, the driver’s side door failed to close as needed. No warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The contact referenced NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkage) however, the VIN was not included. The failure mileage was approximately 80,000.
Aug 30, 2023
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WITHOUT WARNING, THE DRIVER'S SIDE REAR DOOR LATCH FRACTURED. THE CONTACT STATED THAT A ROPE WAS TIED TO THE DOOR HANDLE TO KEEP THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO TROPICAL FORD (9900 ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837) WHERE IT WAS DIAGNOSED HOWEVER, THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.*DT*JB
Oct 22, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED AUTONATION FORD CORPUS CHRISTI (ADDRESS: 6250 S. PADRE ISLAND DR, CORPUS CHRISTI, TX 78412; PHONE: (361) 444-0125) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Aug 14, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT'S HUSBAND WAS DRIVING 25 MPH, THE FRONT DRIVER'S SIDE DOOR OPENED ON ITS OWN AND THE DOOR AJAR WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO LAWLEY'S TEAM FORD (LOCATED AT 100 AZ-90, SIERRA VISTA, AZ 85635, (888) 874-9117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR LATCH REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,283. *DL
Nov 21, 2019
+ 1 more complaint for this component
SERVICE BRAKES,ENGINE
5 complaints
1. The Ford dealership in Glendale, CA refused to do the brake pedal recall, but it shows as complete. The car was bought at this dealership and never had work done to the brake pedal. (NHTSA CAMPAIGN ID: 23V162000). 2. The car burns oil way quicker than it indicates. This has happened twice to me now where I had to replace the entire engine because I completely ran out of oil before I was due for a change. I check my oil religiously after that because there are no signs of leakage. I checked my oil [XXX] after having my oil changed on [XXX] and its bone dry I have only driven under 3000 miles. I still have over 2000 miles until im suppose to change my oil and its only been 2 months. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 24, 2024
Spotted another puddle under the car. Took to local shop & told left front caliper is leaking and both front calipers need to be replaced. Also told the cooling line to turbo is leaking & needs to get repaired. Having vehicle towed to dealer as unsafe to drive. When I drove vehicle back from shop, low brake fluid light finally came on. I have also had both brakes lines replaced twice in the last 5 years & transmission replaced. Believe this car may be a lemon.
Sep 12, 2022
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE BRAKE LINE MALFUNCTIONED. THE BRAKE PEDAL WAS VERY LOOSE AND TRAVELED TO THE FLOORBOARD. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND BUMP AGAINST A CURB TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE DRIVER'S SIDE BRAKE LINE THAT WAS LEAKING BRAKE FLUID. THE FAILURE RECURRED WITH THE PASSENGER SIDE BRAKE LINE, WHICH WAS ALSO REPAIRED BY THE SAME MECHANIC. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE MECHANIC CHANGED A COIL PACK ON CYLINDER NUMBER FOUR ON THE ENGINE, BUT THE FAILURE RECURRED THE FOLLOWING. THE CONTACT STATED THAT THE ENGINE SHOOK AND EXCESSIVE SMOKE POURED OUT OF THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO RIVERSIDE FORD (2089 RIVERSIDE DR, MACON, GA 31204, (478) 464-2900) WHERE THEY CHANGED A SPARK PLUG ON CYLINDER NUMBER FOUR. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER FOUND COOLANT IN THE ENGINE WITH THE FLUID ENTERING THROUGH THE CYLINDER NUMBER FOUR BLOCK. THE DEALER QUOTED THE COST TO REPLACE THE ENTIRE ENGINE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT IT OCCURRED MANY TIMES WITH A POSSIBLE ENGINE DESIGN CRACK. THE MANUFACTURER DID NOT ASSIST AND REFERRED THE CONTACT TO NHTSA. THE BRAKE FAILURES WERE REPAIRED. THE FAILURE MILEAGE WAS 86,000. *LN
Dec 31, 2019
RIGHT FRONT BRAKE HOSE BLOWN. ENGINE FLUID LEAK. COOLANT IS ABSORBED BY ENGINE TO COMBUSTION CHAMBER AND COME OUT AS A WHITE SMOKE THROUGH EXHAUST. ALL HAPPENED IN A CITY STREET NOT EVEN FREEWAY. NEW ENGINE NEEDED AND NEW BRAKE HOSES.
Apr 17, 2019
WHILE GOING IN REVERSE DOWN AN INCLINE ALL THE DASH LIGHTS TURN ON AND STEERING LOCKS UP. THIS ALSO HAPPENS WHEN TURNING AND BRAKING AT THE SAME TIME. ON THE CITY STREETS IS WHEN IT WAS FIRST NOTICE. AFTER HAVING THE DEALER COMPUTER READ OUT AND MY REPAIR SHOP READ OUT BOTH SAID THE SAME THING. THIS REPAIR HAD TO BE MADE. RIGHT FRONT PASSENGER SIDE WHEEL ABS SENSOR AND HARNESS AND HAD TO REMOVE AND REPLACE THE WHEEL SPEED ABS SENSOR AND HARNESS. I HAVE UPLOADED ALL REPAIR/BILL AND DIAGNOSTICS ON THIS 2015 CAR. NO RECALLS FOR THIS PROBLEM HAVE BEEN REPORTED TO THE MAKER AS OF YET AND I HAVE CALLED THE MAKER OF THIS CAR'S CUSTOMER SERVICE DEPT AND ALSO ON LINE TO THE FACEBOOK WEBSITE AND HAVE FILED A REPORT. UPDATED 06/01/17*LJ *JS
May 22, 2017
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
4 complaints
I was driving on the highway in my car stop going then it start rolling backwards a little then i hit the breaks then put in park in put it back in drive then it started driving again then my brake lights came on and didn’t go off for about a week I have to unhook the battery I have a 8 year old son I was on the way to the hospital because my grand father was on life support when all this took place there was trucks going around us we almost got hit my three car thank god I made it home safe then I got. Home in my car just keep getting load as if I’m hitting the car there’s a load sound it makes when I start it up in i dont feel safe driving it … when out it being check out i really need some one to look at it
Jun 16, 2025
The brake lights remain on, car started jerking in traffic, no control of car function other than park and drive. Call around dealerships, they either didn't have the part, reschedule me time after time, then I had to wait. Now car is not working
Jul 11, 2022
SEVERAL TIMES NOW. WHILE DRIVING THE CAR (AC NORMALLY ON), WE WILL GET TO A FULL STOP FROM DRIVING (OVER ~40 MIN TRIPS)... WHETHER IN TRAFFIC ON A FREEWAY OR STOP SIGN... THE CARS CHECK BRAKE SYSTEM LIGHT WILL FLASH & BEEP, AND THE CAR WILL NOT ACCELERATE. NEITHER THE ELECTRIC MOTOR NOR THE GAS/HYBRID ENGINE WILL ENGAGE AND DRIVE. TURNING OFF AND ON THE CAR DOES NOT RESET IT... IT TAKES REPEAT EFFORT AND SEVERAL MINUTES (ONCE OVER 10 MINUTES) TO BE ABLE TO START UP. CAN'T IMAGINE IF IT WERE TO HAPPEN ON A FREEWAY AGAIN WITH A CHILD OR MY OTHER HALF IN THE CAR! SCARY! TOOK IT TO THE DEALERSHIP SEVERAL TIMES WITHOUT ANY LUCK DIAGNOSING OR FIXING THE ISSUE... WE NEED A RELIABLE VEHICLE THIS IS INSANE. NOW THE CAR IS OUT OF WARRANTY AND DOING IT AGAIN. FORD NOR ANY DEALER SHOP CAN HELP FIX THIS. THEY CAN'T REPRODUCE IT, THE ISSUE IS SPORADIC WHICH MAKES IT WORSE & MORE TERRIFYING TO EXPERIENCE. SO FAR 4 OCCURRENCES WITHIN THE LAST 4 MONTHS. ABOUT 10 + OVER THE 3 YEARS SINCE WE PURCHASED THE CAR NEW. THE LIGHTS ALWAYS RESET BY THE TIME WE MAKE IT TO A DEALER LOT. THEIR SYSTEMS CANNOT TROUBLE SHOOT ANYTHING AT THAT POINT! IT HAPPENED AGAIN RECENTLY WHEN PARKED FOR OVER AN HOUR, AFTER A 80 MILE DRIVE. WHEN WE WENT TO DRIVE HOME, IT WOULD NOT DRIVE/ACCELERATE. SAME BRAKE SYSTEM LIGHT ISSUE WAS POPPING UP AGAIN. ALMOST HAD TO GET A TOW, THEN ALL OF A SUDDEN IT STARTED BACK UP AGAIN AS THE DRIVER GOT TO US.
Jul 19, 2018
03/2015 LOST CONTROL OF THE BREAKS AND HAD TO USE THE PARKING BREAKS TO ATTEMPT TO STOP ME AND U STILL HIT ANOTHER CAR. 07/09/2015 LOST ALL CONTROL OF BREAKS, INSTRUMENT PANEL DISPLAY TURNED WHITE AND THE MFT TURNED BLACK, MOTOR SHUT OFF. THE DEALER CAN'T FIND THE PROBLEM, THEY JUST DO A COMPUTER RESET AND IT TEMPORARILY FIXES THE PROBLEM BUT THEY REJECT ME TO PUT MY CHILD IN THIS CAR!
Jul 10, 2015
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
My vehicle will not turn on after refueling, but there are no signs of visible damage. The check engine light remains illuminated, and the code read for the O2 sensors. The RPM jump up and down at the slightest push of the accelerator, and occasionally the engine will shut off when RPM drops to idle speed.
Sep 10, 2024
I am not sure what part or components, but I am experiencing a smell of some kind that is making me sick. As in, nausea, vomiting, sleepiness, headaches and migraines. This only happens when I am in the vehicle and only at certain times throughout the day. I've been vacationing for several months now and this is a reoccurring problem. When I am driving the smell is trying to put me to sleep and I have to pullover on the interstate to sleep and I have been putting the windows down to try to stop the reactions I am having. But, the smell continues even when the engine is not running. That is the best way I can explain the experience that I am having. Thank you so much and have an absolutely amazing day.
May 11, 2022
8/15/2019 MY SON TOOK MY CAR TO AUTO CLINIC OF BOCA RATON INC.=COMPUTER DIAGNOSTIC SCAN, NO CHARGE=REPLACED CYLINDER TO IGNITION COIL-TOTAL WAS $90.95(12MONTH OR 12,000MILES LIM. WARTY.). ON 10/24/2019 MY SON TOOK MY CAR TO THE GRAYCO FORD OF DELRAY BEACH FOR RECALLS. ENGINE LIGHT WAS BACK ON,THEY WANTED $TO FIND OUT Y THE LIGHT WAS ON. SO MY SON LEFT &ON HIS NEXT DAY OFF HE TOOK THE CAR BACK TO THE AUTO CLINIC AGAIN. THEY DID A DIAGNOSTIC SCAN=FREE&THIS TIME=REPLACED CYLS.1,3&4 IGNITION/COILS= $272.85 THIS TIME MILEAGE IN & OUT WAS 53,473. MY SON MILEAGE IN FOR MY CAR AT GRAYCO FORD OF DELRAY BEACH WAS 54,824 ON 10/24/19. MOTOR WAS UNDER WARRANTY UP UNTIL 60,000 MILES. SO I DON'T UNDERSTAND WHY THEY WOULDN'T OF LOOKED AT THAT CHECK ENGINE LIGHT OR THE MOTOR OF MY CAR FOR MY SON WHO WAS AWAY AT COLLEGE IN FLORIDA FOR 3YRS. I BOUGHT THAT CAR IN ORDER FOR HIM TO GO TO FLORIDA AND WORK AND GO TO SCHOOL LYNN UNIVERSITY TO GET HIS MASTERS DEGREE AT 23 YEARS OLD. I THOUGHT I BOUGHT A SAFE VEHICLE FOR HIS TRAVELS. MY SON GOT HIS NORMAL OIL CHANGE OF EVERY 3 MONTHS ON 4/15/20@1:03PM. ENGINE LIGHT ON AFTER HE LEFT SO HE TOOK IT TO THE AUTO CLINIC AGAIN @2:05 THEY REPLACED SPARK PLUGS FOR $58.44 MILEAGE IN 58,325 IN AND OUT. HE MOVED HOME TO OH THE CHECK ENGINE LIGHT ON AGAIN! I TOOK IT TO CLASSIC,MENTOR OH THEY TELL ME MY FORD ENGINE HAS A PROBLEM SOMETHING WARPS INSIDE A CHAMBER AND LETS COOLANT GO INTO THE MOTOR! THEY WANT $5200 TO FIX IT. I CALLED FORD&IT'S 2000 MILES OUT WARRANTY. THEY SAID CAN'T/WON'T HELP W/ THIS WELL-KNOWN PROBLEM FOR 2013-2019 FUSIONS! I TALKD TO THE GRAYCO FORD OF DELRAY, VERY RUDE (DAVID ALIVA) & BOSS VERY RUDE AS WELL. I GOT A RUDE EMAIL,THAT THEY WILL NOT HELP ME! EVEN THOUGH THE CHECK ENGINE LIGHT WAS ON AND IT WAS UNDER 60,000 MILES! CAR SITTING AT MENTOR CLASSIC(SINCE 08/20)THEY TELL ME IT IS A FIRE HAZARD TO DRIVE! I DON'T KNOW WHAT TO DO!
Nov 25, 2020
WHILE DRIVING, MY VEHICLE OVERHEATED. CHECKED COOLANT LEVEL, AND IT WAS LESS THAN HALF FULL. I REFILLED COOLANT TO RECOMMENDED LEVEL, AND PROCEEDED TO DRIVE. TWO WEEKS LATER, IT OVERHEATED AGAIN, AND MY COOLANT WAS LOW AGAIN. REFILLED AND MONITORED FOR LEAKS. NO LEAKS. THEN VEHICLE BEGAN MISFIRING. DIAGNOSED WITH CYLINDER 3 MISFIRE. REPLACED SPARK PLUGS AND COIL PACKS. STILL MISFIRING. REDIAGNOSED WITH CYLINDER 3 MISFIRE. THEN IT JUST DIED. WOULD NOT START. ACTED AS THOUGH IT WAS FLOODING. DIAGNOSED WITH NO ADDITIONAL ISSUES BY DEALERSHIP. THEN DISCOVERED TSB FOR A BOLT THAT WAS BACKING OUT OF THE INTERCOOLER AND INTO THE MANIFOLD. THIS ISSUE WAS ALLOWING COOLANT TO FLOOD THE MANIFOLD AND CAUSE MISFIRING. GOT THAT FIXED AS WELL AS THE CATALYTIC CONVERTER AND TURBO UNIT FOR THE CAR WHICH WERE DAMAGED AS A RESULT OF THE COOLANT ISSUE. $5,000 IN REPAIRS FOR A MANUFACTURING DEFECT THAT COULD HAVE LEFT MY FAMILY AND I STRANDED IN THE DESERT HEAT WITHOUT A/C OR IN THE SUB-ZERO SNOWY MOUNTAINS WITHOUT HEAT SINCE THE VEHICLE WOULD NOT EVEN START. AS A FAMILY, WE TRAVEL EXTENSIVELY. THIS IS DEFINITELY A SAFETY ISSUE!!!!!
May 14, 2017
EXTERIOR LIGHTING
4 complaints
One night my car was completely off. The key wasn’t in the ignition and I woke up in the middle of the night and my back brick lights were on. And the next day I couldn’t start my car. I’m not sure if it drained my battery and I had to buy a new battery.
Feb 26, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the exterior rear brake light remained illuminated. The contact stated that the stopper on the brake pedal was missing. The contact stated that no warning lights were illuminated. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Jun 15, 2022
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle started to lose motive power while accelerating. The contact stated that the hill start assists warning light illuminated. The contact stated that after parking and turning off the vehicle she became aware that the brake lights were still illuminated, causing the battery to become drained. The contact stated that she had to disconnect the battery while the vehicle was parked to stop the battery from being fully drained. The contact stated that she then took her vehicle to an independent mechanic who diagnosed and determined that the failure was caused by faulty brake light switch. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 132,000.
Mar 24, 2022
2015 FORD FUSION SE. THE PASSENGER SIDE DAYTIME RUNNING LIGHT BULB WAS OUT AROUND 1 NOVEMBER, 2019. THE FORD DEALER REPLACED IT ON 11/14/2019 AND OFFERED TO REPLACE THE DRIVER SIDE LIGHT AT THE SAME TIME, BECAUSE IT IS EXPENSIVE TO TAKE THE FRONT BUMPER OFF TO DO THE JOB ($210 LABOR PLUS $35 FOR THE LIGHT AND $29 FOR ADD'L SHOP SUPPLIES.). HE INDICATED THAT THE DRIVER SIDE BULB WOULD PROBABLY BURN OUT SOON. I DENIED THE CHANGE; I THOUGHT IT WAS A RIPOFF. TURNS OUT HE WAS RIGHT BUT WHY DOES THE LIGHT BURN OUT AT ALL. THE PASSENGER SIDE BULB WAS OUT LESS THAN 5 YEARS AFTER I BOUGHT IT. SEEMS THEY COULD DESIGN A LIGHT THAT WOULD LAST FOREVER, NO? I REALIZE THESE ARE THE DAYTIME RUNNING LIGHTS AND THEY ARE ON WHENEVER THE CAR IS ON IF YOU USE THE RIGHT SETTING, BUT IT SEEMS THEY DESIGNED IN OBSOLESCENCE,
Oct 10, 2020
STEERING,POWER TRAIN
4 complaints
My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.
Jun 14, 2023
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, THE STEERING WHEEL TURNED TO THE RIGHT AND BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE VEHICLE WAS TAKEN TO LARRY H. MILLER SUPER FORD SALT LAKE CITY (LOCATED AT 1340 S. 500 W, SALT LAKE CITY, UT 84115, (801) 783-4473) WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY AND AN UNKNOWN WIRE FOR THE POWER TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 110,000.
Aug 29, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 20 MPH, THE CONTACT EXPERIENCED A FAILURE WITH THE TRANSMISSION CORD AND STATED THAT THE GEARS FAILED TO ENGAGE. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED HOME. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 18V471000 (POWER TRAIN). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAPLECREST FORD LINCOLN (2800 SPRINGFIELD AVE, VAUXHALL, NJ 07088, (908) 964-7700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 47,000. PARTS DISTRIBUTION DISCONNECT.
Feb 08, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE INDICATOR TURNED OFF WHEN THE VEHICLE WAS RESTARTED. THE SAME FAILURE OCCURRED PREVIOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE CAM POSITION SHAFT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,486.
Nov 22, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES
4 complaints
At approximately 80,000 miles, the abs censor came on, along with three other lights, one of which is traction control. The brakes begin acting out of control and power steering goes out. Mechanic came to look at it and told me that he’s seen a lot of the same problems with Ford vehicles, specifically fusions and fiestas. He told me it’s an ABS sensor in the electrical harness.
Sep 21, 2021
FORD FUSION HYBRID, STATIONARY(PARKED ON A SLIGHTLY RAISED DRIVE WAY) FOR 2 WEEKS I WAS ON VACATION. THE CAR WAS PARKED WITH THE GEAR SHIFTER IN PARKING. NEIGHBOR TOLD ME BRAKE LIGHTS CAME ON ALL OF A SUDDEN. STAYED ON FOR 3 DAYS, AND WENT OUT. CAR NEEDED JUMP START. CAR IS AT FORD DEALERSHIP IN SARASOTA FL. I WAS TOLD THE SWITCH ON THE BACK OF THE BRAKE PEDAL IS BROKEN. CAR NEEDS BRAKE PEDAL ASSEMBLY REPLACED.THIS RARE PART IS ON NATIONAL BACK ORDER. MY CAR HAS 64000 MILES ON IT.CAR HAS BEEN GROUNDED FOR 3 WEEKS ALREADY. CAR HAS BEEN GROUNDED FOR 3 WEEKS ALREADY. COULD THIS BE A SAFETY RISK?
Aug 24, 2019
WHEN A DOOR IS OPENED WHILE THE CAR IS STATIONARY BUT IN GEAR OR THE BRAKES ARE APPLIED WHILE ON AN INCLINE AND THE VEHICLE STOPS ON AN INCLINE, THE PARKING BRAKE ENGAGES BUT THE DASHBOARD LIGHT DOES NOT ILLUMINATE. WHEN THE PARKING BRAKE IS ON, THE BRAKE PEDAL MUST BE APPLIED AND THE EMERGENCY BRAKE ELECTRONIC SWITCH PRESSED TO DISENGAGE. THE PARKING BRAKE. THE INDICATOR LIGHT NOT ILLUMINATING INITIALLY CAUSED CONFUSION AND WORRY THAT SOMETHING WAS WRONG WITH THE VEHICLE UNTIL I WAS ABLE TO TROUBLESHOOT AND REPRODUCE THE ISSUE AT WILL.
Nov 19, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHILE DRIVING 10 MPH, THE CHECK BRAKE WARNING INDICATOR ILLUMINATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES FAILED TO ENGAGE. THE CONTACT STATED THAT THE VEHICLE WAS EVENTUALLY ABLE TO STOP AFTER DEPRESSING THE BRAKE PEDAL TO THE FLOORBOARD. PRIOR TO THE FAILURE, THE BRAKES WERE APPLIED AND WORKED FINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT TEST DRIVEN. THE MECHANIC DISCOVERED THAT THERE WERE NO BRAKES. THE VEHICLE WAS TOWED TO GARNET FORD (1610 WILMINGTON PIKE, WEST CHESTER, PA 19382 (610) 358-5600) WHERE IT WAS DIAGNOSED THAT RODENTS CHEWED THE BODY HARNESS, WHICH NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND OUT THE WIRES WERE MADE WITH A SOY MATERIAL THAT ATTRACTED RODENTS. THE FAILURE MILEAGE WAS 45,711. UPDATED 11/01/17*LJ PLEASE WORK WITH FORD AND OTHER CAR MAKERS TO ELIMINATE SOY PRODUCTS FROM WIRES!! UPDATED 9/7/18*JB
Sep 13, 2017
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
ON 10/7/2019 I BROUGHT MY CAR IN TO FORT MILL FORD (SC) FOR A TIRE CHANGE AND REGULAR SERVICE. WHEN I CAME TO PICK IT UP ON 10/10/2019, THE CAR WOULD NOT START. UPON ADVISING MY TECH BRITTANY OF THE ISSUE, THEY SENT OUT A TECH TO JUMP START THE CAR THAT WAS JUST SERVICED. WHEN THE CAR WAS JUMP STARTED, AN ENGINE LIGHT APPEARED ON THE DASHBOARD. THE VEHICLE WAS AT 62000 MILES. I WENT BACK TO MY ADVISER BRITTANY AGAIN AND SHE STATED THAT THE ENGINE LIGHT IS NOTHING TO WORRY ABOUT AND THAT FORD ACTIVATES THOSE WHEN SEASONS CHANGE AND IS PART OF THEIR SOFTWARE. SHE INSISTED THAT EVERYTHING WAS OK WITH THE CAR AND REFERENCED THE INSPECTION LIST I WAS GIVEN FOR MY 2015 FORD FUSION SE. NOT THREE WEEKS LATER, THE ENGINE LIGHT WENT FROM BEING CONSTANTLY ON, TO FLASHING. THIS ALSO CAUSED AN INTENSE WHITE SMOKE FROM THE EXHAUST AND A STRONG GAS PRESENCE IN THE VEHICLE. WHILE I WAS DRIVING TO WORK, THE ENGINE LIGHT STARTED FLASHING AND THE CAR STARTED JERKING ON I-77 HIGHWAY. I TOOK THE CAR BACK TO FORT MILL FORD ON 11/18/2019 FOR INSPECTION. THE NEXT DAY, BRITTANY CALLED ME AND SAID THEY FOUND AN ISSUE WITH MY SPARK-PLUG AND THAT IT MIGHT COST ANYWHERE FROM $200 TO $6000.00 TO REPAIR IT. SINCE THE ISSUE WAS NOT CAUSED BY ME I WAS NOT GOING TO TAKE RESPONSIBILITY FOR THE CHARGES AND AFTER WEEKS OF IGNORING ME, FORD MOTOR COMPANY (OFFICE OF ELENA FORD) DECIDED TO GET INVOLVED. HOWEVER, THE CAUSE WENT FROM SPARK-PLUGS TO COOLANTS THEN CYLINDERS AND I WAS NEVER GIVEN A SPECIFIC CAUSE. I DID NOT HAVE MY CAR FOR OVER 60 DAYS BECAUSE ALL PARTS WERE ON BACK ORDER. I GOT MY CAR BACK ON 1/21/2020 AND IT IS STILL SHOWING ISSUES WITH ACCELERATION. OUT OF 91 NHTSA COMPLAINTS ON ENGINE ISSUES, OVER 31 HAVE THESE SAME SYMPTOMS. PLEASE SEE ATTACHED DOCUMENTS DETAILING THIS ISSUE. THIS FORM DOES NOT OFFER ENOUGH SPACE FOR RELEVANT INFORMATION AND I WAS NOT ABLE TO UPLOAD THE LAST EMAIL THREAD. *DT*JB
Feb 18, 2020
THIS CAR HAS BEEN IN TWICE FOR A CAM POSITION SENSOR. THE FIRST TIME THE PART TOTALLY FAILED AND LEFT US ON THE ROAD SIDE ON A VERY DANGEROUS STRETCH OF HWY 101 AND WAS REPLACED. 1708 MILES LATER THE CHECK ENGINE LIGHT CAME ON AGAIN. THE CODE WAS P0340 AGAIN. WE WERE TOLD THAT THE ISSUE COULD NOT BE DUPLICATED THROUGH A DEALER ROAD TEST AND WE WERE CHARGED $190.00 FOR THE DIAGNOSTICS. THE FIRST TIME THIS ISSUE OCCURRED, WE HAD BROUGHT THE VEHICLE IN FOR A SAFETY RECALL. WHEN WE PICKED THE CAR UP, THIS WAS THE FIRST INSTANCE OF THE FAILURE OF THIS COMPONENT. THIS HAS CAUSED US GRAVE CONCERN. MY WIFE HAS MS AND CAN'T BE LEFT ON THE ROADSIDE. WE BELIEVE THIS VEHICLE HAS THE POTENTIAL TO BE UNSAFE, AND FORD WILL NOT STAND BEHIND THEIR REPAIRS AS THE COMPUTER SHOWS THE CODE THAT WOULD STATE THE ISSUE HAS HAPPENED AGAIN, BUT BECAUSE THE SERVICE DEPARTMENT COULD NOT CAUSE THE CODE TO OCCUR A THIRD TIME, THAT EVERYTHING IS WORKING WELL. AGAIN, WE BELIEVE THIS IS WRONG AND WISH TO MAKE THE PUBLIC AWARE OF A VERY REAL SAFETY ISSUE. WE HAVE CONTACTED THE DEALER ABOUT THE ISSUE. OUR SERVICE ADVISER IS [XXX] FROM MOCK FORD (SHOULD BE NOTED THIS IS NOT HER FAULT NOR I BELIEVE MOCK FORD) AND THE FORD REP IS [XXX], 866-631-3788 X77756 . WE DO NOT KNOW AT THIS TIME IF THE ISSUE HAS BEEN REMEDIED. ONLY THAT THROUGH A TEST DRIVE IT COULD NOT BE DUPLICATED. THE COMPUTER LOG SHOWS THE INCIDENTS. SHOULD WE JUST IGNORE THIS AND HOPE FOR THE BEST? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Mar 25, 2019
THE 2015 FUSION HAD A SURGE AND THE CAR JERKED FORWARD. MY WIFE SAID THAT HAPPENED TO HER BEFORE. WHEN IT HAPPENED WHEN I WAS IN THE CAR DRIVING IT WE BOTH LOOKED AT EACH OTHER. THIS HAPPENED TO US WITH THE 2010 RAV4 AND THE 2009 SIENNE THAT CRASHED INTO A TREE. PLEASE CHECK THIS CAR FOR A COMPUTER PROBLEM.
Nov 17, 2016
AFTER THE CAR HAS BEEN OFF FOR SOME TIME. PUT THE CAR IN REVERSE. AFTER REVERSING OUT OF SPOT, ETC. AND PUT THE CAR INTO "L"; UPON MOVING FORWARD, THE ENGINE STARTS RACING AND LURCHES UNCONTROLLABLY FORWARD. ALMOST LIKE THE CAR IS ENGINE BRAKING DOWN A LARGE HILL, BUT NO HILL AND IS ACCELERATING WITHOUT APPLYING BRAKES. THIS IS THE PLUG-IN HYBRID MODEL. THERE IS NO INCLINE WHEN THIS HAPPENS.
Sep 28, 2016
UNKNOWN OR OTHER,ENGINE
3 complaints
Check engine light, Code P0303. #3 cylinder misfire. Coolant leaking into cylinders 2 & 3 due to faulty casting of the short block. This was a known defect of 2015 Ford Fusion 1.5 liter EcoBoost engine by Ford Motor Co. No recall was issued. I was not notified of this defect until it happened. Ford covered repairs for some vehicles but not mine stating I was not within the required timeframe. I had to pay $7200.00 to repair this problem. I only had 80,000 miles on the car. I feel a recall should have been issued on all these cars since Ford knew about the defect. Please look into this and require Ford to issue a recall. Thank you.
Sep 21, 2024
FORD FUSIONS HAVING A COOLANT LEAK INTO THE ENGINE . I'VE HEARD FROM MULTIPLE PEOPLE HAVING THE SAME ISSUE & NOW I'M HAVING THE SAME PROBLEM AFTER ONLY HAVING MY FUSION FOR TWO YEARS & STILL MAKING PAYMENTS. CAR MAKES A SLOSHING NOISE IN DASHBOARD WHEN ACCELERATING , TURNING OR BRAKING & CAR OVERHEATS DUE TO COOLANT LEAKING INTO ENGINE & HAVING TO CONSTANTLY REFILL COOLANT . *TR
Apr 15, 2020
WHILE DRIVING ON HWY 27A AT 65 MPH [XXX] REACHED UNDER THE STEERING COLUMN, BUMPING THE IGNITION SWITCH. THIS BUMP CAUSED THE MOTOR TO CUT OFF. [XXX] WAS ABLE TO PULL OFF THE ROAD AND RESTART THE VEHICLE. THIS HAPPENED AGAIN IN OUR DRIVEWAY. [XXX] HAD PULLED OUT OF THE GARAGE AND PLACED THE VEHICLE IN PARK AS [XXX] EXPLAINED WHERE THE STEERING WHEEL ADJUSTMENT WAS LOCATED. WHEN [XXX] REACHED UNDER THE STEERING COLUMN HE BUMPED THE IGNITION SWITCH OR KEYS AND THE MOTOR CUT OFF. WE RETURNED THE VEHICLE TO THE OUR GARAGE AND CONTACTED FORD OF OCALA FOR A SERVICE APPT. ON 5/2 WE DELIVERED THE CAR TO FORD/OCALA. [XXX] SAID THEY COULDN'T FIX THE PROBLEM WE EXPLAINED. THEN [XXX] GOT INTO THE CAR WITH MS. LEATHERS KEYS AND REPEATED SHUT THE VEHICLE OFF BY BUMPING THE KEY/IGNITION SWITCH. [XXX] WAS ANOTHER EMPLOYEE IN THE SHOP WHO WITNESSED THIS HAPPENING. [XXX] SAID HE NEEDED TO CONTACT TROUBLESHOOTING AND THAT COULDN'T HAPPEN UNTIL MONDAY. 5/4 I CONTACTED FORD/OCALA AND THEY INFORMED ME THAT THE WORK WAS DONE, UNDER WARRANTY, AND THAT THEY CHANGED THE KEYCHAIN AND THAT FIXED THE PROBLEM. ONLY THE KEY CHAIN WE WERE USING WHEN WE WITNESSED THE SHUTDOWN WAS NOT THE ONE FORD/OCALA HAD. I SPOKE TO [XXX] AT FORD CUSTOMER RELATIONS AND SHE SAID WE COULD TEST OUR KEY CHAIN AND THE MODIFIED KEY CHAIN IN THE FUSION. [XXX] WENT ON 5/8 TO TRY THE VEHICLE, WITH THE MODIFIED KEY CHAIN AND [XXX], THE SERVICE MGR IN THE PASSENGER SEAT. AGAIN, [XXX] REACHED UNDER THE STEERING COLUMN, BUMPED THE IGNITION SWITCH/KEY CHAIN AND THE MOTOR CUT OFF. [XXX] RESPONDED THAT THE CAR WAS SUPPOSE TO WORK LIKE THAT. SHE THEN SAID WE HAD TO GET THE CAR OFF THEIR LOT. THE VEHICLE IS DANGEROUS AND NO ONE SHOULD DRIVE IT. THE CAR IS STILL AT FORD OF OCALA. THE IGNITION SWITCH IF BUMPED CAN CUT THE MOTOR OFF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 13, 2015
TIRES
3 complaints
235/45R18, the tires wander on grooved highways (groove wander). They throw the car left and right. This is a safety concern as it creates dangerous instability. Looks like the tire tread is incompatible with some road surfaces (grooved highways) and creates a safety hazard (car violently swerving at highway speeds). Wheel balancing and alignment was done to eliminate these as potential contributors. The store refuses to accept the tires for a return.
Jun 05, 2024
MY PARENTS FORD FUSION SE CAME WITH GOODYEAR EAGLE LS TIRES. ME FAILED TURNING OUT OF A DRIVEWAY SHORTLY AFTER MY PARENTS TOOK DELIVERY ON THE CAR. IN APRIL 2017, THE RIGHT FRONT TIRE SUDDENLY FAILED REQUIRING BOTH FRONT TIRES TO BE REPLACED. IN AUGUST 2017, THE NEW FRONT RIGHT GOODYEAR EAGLE LS TIRE DEVELOPED BBBLES ON THE SIDE WALL AND SUDDENLY FAILED NECESSITATING ANOTHER REPLACEMENT. PLEASE NOTE THAT TIRE FAILED AT 2,280 MILES, NOW BOTH GOODYEAR EAGLE LS TIRES ARE BALD AT THE SHOULDERS JUST SIX MONTHS LATER. I CONTACTED GOODYEAR WHO OFFERED US A MERE $$47.95 FOR ONE FAILED TIRE AND $32.88 FOR THE OTHER WHEN THESE TIRES COST US $198/PER TIRE. GOODYEAR SUPPOSEDLY WARRANTS THEM FOR SIX YEARS. CUSTOMER SUPPORT WAS HOSTILE. BECAUSE I BE,I EVE THESE TIRES ARE DEFECTIVE, I WANTED FOUR NEW TIRES. GOODYEAR SAID IF THEY DID ANYTHING I'D BE FORCED TO TAKE MORE GOODYEAR TIRES. I PAID FOR FOUR NEW MICHELIN TIRES TO PROTECT MY FAMILY. WE ONLY HAVE 28,138 MILES ON THIS CAR BUT HAVE HAD TO REPLACE SIX GOODYEAR EAGLE LS TIRES FOR SUDDEN FAILURE. WHY ON EARTH HAVEN'T THEY BEEN RECALLED.
Feb 28, 2018
FROM THE BEGINNING I HAVE VIBRATION IN THE STEERING WHEEL AT VARIOUS SPEEDS SOME AT 40 MPH AND FROM 70-75 MPH. AT MY LAST SERVICE THEY DID REBALANCE THE TIRES WHICH HELPED SLIGHTLY BUT NOT TOTALLY.
Oct 31, 2015
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
3 complaints
Within in the past year I have had to have my entire rear brake system repaired and they keep stating that the emergency park brake is malfunctioning and getting stuck. I have had those parts replaced and now I being told again that the same problem is occurring. There has to be an issue with the brake system that keeps causing this to happen after repairs have been made.
Apr 15, 2024
I have taken my car to the shop multiple times for brake issue. Brakes smoking and calibers will not release on rear driver side brakes. I took my car to Marmet Tire paid 380 they said it was was brakes and calibers two weeks later same issue I paid 280 for actuator since problem still not fixed. Next I took to Todd Judy Ford they refused to fix the said Marmet tire needs to fix since they had it first. I took it Ba k to Marmet tire they said I needed a brake hose which they replaced and two days later while me any son was driving on [XXX] the brake pedal went to floor while driving so then Marmet tire contacted Todd Judy Ford Patrick street Charleston WV I took the car there and spent 280 for a brake flush two days later brakes grinding and overheating. Called ford corporation they told me to take back to Ford Patrick Street so I called for appointment advised I need an appointment so I can contact ford corporation for a case number and nobody will call me back just emails for over a week saying someone will be contacting me. The problem is nobody knows how to fix my brake issue and $1000 later my car is still not fixed and I can’t drive it has been 4 months. 2015 Fire Fusion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 19, 2024
My Ford Fusion hybrid is no longer safe to drive. I keep it parked in front of my work. I’ve had 2 Mechanics I know personally look at it and they both say the break line is cracked and is spraying out break fluid. I was driving in a stormy day and all of the sudden the break light, traction control light, slippery roads light, abs light, and advance service tech appeared. All at once I knew to drive slow and safe since I had no traction control. I restarted my car and all the lights disappeared. Than as I’m driving the next day, Low break fluid was on the screen but for only a second. And it did that every time I would hit the break. So I bought break fluid and filled it up. I pressed on the breaks many times and turned the wheel to the left so I can look in the wheel well I noticed the leak and immediately knew I needed to get it serviced. I unfortunately don’t have the money and it is gonna remain in front of my work till I can figure out what to do. I looked online to find solutions and found some recalls but when I looked up my vin it didn’t show up for my car. I can attach the recalls I found that look like they are for this issue. Please put add this to the recall list.
May 17, 2023
SERVICE BRAKES, HYDRAULIC,ENGINE
3 complaints
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was diagnosed by an independent mechanic. The contact was notified of a misfire in cylinder #3. The contact was informed that the ignition coils and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 105,000.
Apr 03, 2024
The contact owns a 2015 Ford Focus. The contact stated while driving 65 MPH, the vehicle lost all power and independently shifted into park. The Hill Assist warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to the brake bumper not being installed. The vehicle had been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
Nov 07, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled and then lost motive power. The vehicle failed to restart. The check engine warning light and two other unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where the battery was replaced and the vehicle was able to restart; however, the failure reoccurred. The vehicle was then diagnosed that the brake booster vacuum pump and front brake hose needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 9,000.
Apr 13, 2023
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
3 complaints
The power steer system went out on my car with no warning , the catalytic converter is going out . This car have caused me more problems than a little. The dealership are full so you can’t get any recall done. This is a bad car and should be off the lots. I can’t get reimbursed for no work I put into this car because I didn’t take it to the dealership. This is unfair to me I work very hard for my money. This is about the third complaint I have sent and no one has responded. I WILL NEVER RECOMMEND FORDS.
Sep 17, 2023
This car will randomly shut off while driving at any speed on hot days. The display will say "Transmission not in Park" then the instrument cluster will go dark and the engine shuts off. There is no check engine light and there are no ODB codes presented. I have to wait some amount of time, which varies, before it will turn on again. It has also not turned on from sitting for more than eight hours on two hot days. This is very much a safety issue and searching the Internet I find it is not uncommon with Ford Fusion and Escape vehicles with no discernible solution being presented. My auto shop has looked at the vehicle and replaced the fuel flow sensor but it did not fix the issue. I have replaced the key ignition switch and immobilizer ring and pulled every fuse and cleaned the contacts with no resolution.
Mar 30, 2022
AFTER MERGING AND ACCELERATING ONTO THE FREEWAY, OVER TO THE FAR LEFT LANE, "STOP SAFELY NOW" WARNING CAME UP AND THE CAR LOST ALL POWER. LUCKILY I WAS ABLE TO COAST ALL THE WAY TO THE RIGHT SHOULDER (WHAT HAWAII CONSIDERS A SHOULDER, STILL VERY DANGEROUS) THE VEHICLE WOULD NOT START, ONLY BEEP MULTIPLE TIMES AND DISPLAY THE SAME MESSAGE. AFTER 5 MIN ON PHONE TRYING TO GET FORD ROADSIDE ASSISTANCE, THE LOCAL HIGHWAY PATROL TOW TRUCK SHOWED UP. BEFORE I ALLOWED HIM TO TOW THE VEHICLE I TRIED TO START IT AND WAS SUCCESSFUL.
Aug 02, 2019
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
3 complaints
The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was in an automated car wash, the gear was shifted to park(P) but displayed as neutral(N) and the contact was assisted with pushing the vehicle out. No warning lights were illuminated. The vehicle was then towed to an independent mechanic, where it was diagnosed that the coils needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Apr 21, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 17 MPH, the brakes were depressed and failed to respond, causing him to rear-end the vehicle in front of him. No warning lights were illuminated. The air bags had not deployed. A police report was filed. The vehicle was towed to an independent mechanic, where body repairs were completed and it was diagnosed that the driveline needed to be replaced. The vehicle was repaired. The contact had received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 97,000.
Apr 20, 2023
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) and 22V413000 (Power Train) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mar 24, 2023
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
3 complaints
My car has approximately 110,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that it was the engine control module. I had it replaced and reprogrammed. However, the alerts and loss of power steering still happens though not as much.
Nov 04, 2021
WHILE DRIVING DOWN A CITY STREET MY CAR HAD A COMPLETE LOSS OF POWER, WITH MULTIPLE WARNING LIGHTS AND ALARMS GOING OFF. THERE WAS NO WARNING OF THIS FAILURE PRIOR AS THE CAR WAS OPERATING NORMALLY. ASSOCIATED WITH THIS LOSS OF POWER WAS A LOSS OF STEERING AND A LOSS OF POWER ASSIST BRAKING, WHICH RESULTED IN THE CAR CAME TO A STOP IN THE MIDDLE OF THE STREET. ONCE IN PARK IT WOULD NOT ALLOW CHANGING GEARS. A TOW TRUCK REQUIRED THE USE OF TIRE DOLLY'S TO LOAD THE VEHICLE, WHICH WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER MAINTENANCE DEPARTMENT WAS UNABLE TO DIAGNOSE A CAUSE, AND USED THE ANALOGY THAT THE CAR HAD AN "ELECTRICAL SEIZURE," WHICH I INTERPRET AS A CATASTROPHIC ELECTRICAL SYSTEM FAILURE. THEY WERE ABLE TO MAKE THE CAR OPERABLE BY REBOOTING, AND REINSTALLING SOFTWARE, TO THE CAR'S COMPUTER. *TR
Dec 11, 2016
RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEPARATE). THE FORD KEYS ARE VERY HEAVY AND HAVE INTEGRATED KEYFOB. TO PREVENT THE KEYS FROM HITTING MY KNEES, I USED A TYWRAP TO PULL THEM CLOSER TOGETHER. *TR
Jan 29, 2015
VEHICLE SPEED CONTROL
3 complaints
The throttle body failed. Car went into limp mode. I used a code reader to investigate. Code was P211, throttle. Bought a throttle body at Ford dealer, $100.84 total parts with tax and throttle body and gasket. Replaced part and it runs fine so far. I was lucky to have been close to home when it happened. I did not find any recalls for this make model and year but throttle bodies commonly fail on Fords. It happened on July 31, 2021. Car had about 89,500 miles. Bought the car new from Bill Utter Ford in Denton, Texas in 2015.
Aug 01, 2021
THE VEHICLE DISPLAYED A "WRENCH" LIGHT AND THE VEHICLE SUFFERED DIMINISHED PERFORMANCE WHILE DRIVING. THIS HAPPENED SPORADICALLY BOTH WHEN STATIONARY AND DRIVING FOR TWO WEEKS. EACH TIME I TOOK IT TO THE DEALER THE "WRENCH" WAS NOT ON AND THEY COULD NOT CAPTURE A "CODE." FINALLY, ONE MORNING THE LIGHT WAS ON AND I WAS ABLE TO TAKE IT DIRECTLY TO THE DEALER AND THEY IDENTIFIED THE ELECTRONIC THROTTLE BODY AS DEFECTIVE.
Jul 14, 2016
ADAPTIVE CRUISE CONTROL THE ACC ON MY TRUCK MALFUNCTIONS UNEXPECTEDLY AND FREQUENTLY WHEN PASSING LARGE TRUCKS AT HIGHWAY SPEED. WHEN IT MALFUNCTIONS, IT CAUSES COLLISION WARNING SYSTEMS TO ACTIVATE INCLUDING UNEXPECTED AND HARD BRAKING. I HAVE TAKEN THE TRUCK TO THE DEALERSHIP WHERE I PURCHASED IT TWICE FOR THIS PROBLEM. ONCE BEFORE AND ONCE AFTER THE RECALL. THERE WAS NOT CHANGE THE FIRST TIME AND AFTER THE SECOND TIME THE PROBLEM WAS REDUCED IN SEVERITY AND FREQUENCY BUT CONTINUES TO HAPPEN. MY SERVICE DEPARTMENT IS WILLING TO LOOK AT IT AGAIN, BUT SAYS THERE IS NOTHING TO DO THAT THEY HAVE NOT ALREADY DONE. THE UNEXPECTED BRAKING NOT ONLY IS A SURPRISE TO THE DRIVER, BUT IT ALSO MAY CAUSE VEHICLES FOLLOWING TO REACT INAPPROPRIATELY. THIS DANGER IS EXAGGERATED BECAUSE IT FREQUENTLY HAPPENS ON THE INTERSTATE WHILE PASSING LARGE TRUCKS.
Jan 14, 2016
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
3 complaints
THE CAR IS BURPING IN THE GAS CAP. IT IS VERY DIFFICULT TO START AFTER FUELING. AND WILL RANDOMLY SHUT OFF. CHECK ENGINE LIGHT IS ON. CODE P1450 $07E8PD & P1450 $07E8. I CLEAR THE CODE AND IN A DAY.OR SO IT COMES BACK ON. THIS STARTED AROUND 78K MILES. I HAVE 79201. ON MY CAR. PLASTING A TIGHT PLASTIC WRAP OVER THE TANK REDUCES BURPING AND RANDOM SHUT OFF.. THIS IA A MAJOR REPAIR FOR A CAR WITH THIS MILEAGE LOCAL NON INTERSTATE MILES. THAT HAS BEEN WELL CARED FOR. THIS SEEMS TO BECA COMMON PROBLEM FOR THE FUSION BASED ON INTERNET SEARCH.
Apr 18, 2021
MY VEHICLE MAKES A NOISE WHILE DRIVING AND THIS NOISE COMES FROM THE GAS TANK. IT IS LIKE A HONK SOUND. TO STOP THE SOUND, I HAVE TO STOP THE VEHICLE, OPEN THE GAS TANK AND LET THE AIR/PRESSURE INSIDE THE GAS THANK OUT. THE SMELL IS SOME KIND OF BURNT ENGINE OR WIRE. AFTER I HAVE LET THE AIR/PRESSURE OUT, ENGINE WARNING LIGHT TURNS ON FOR FEW HOURS AND GOES OFF. THERE ARE LOTS OF CUSTOMERS WITH THIS SAME ISSUE AND REPORTED THIS ISSUE. INFORMED THIS ISSUE TO FORD AND THEY ASKED ME TO GET DIAGNOSTICS DONE ON THE VEHICLE AND CALL THEM BACK. I DID GET THE DIAGNOSTICS DONE ON THE VEHICLE, TECHNICIAN SAID THAT THERE IS A PROBLEM WITH THE CANISTER PURGE VALVE AND HE EXPLAINED ME SOMETHING ABOUT THE PRESSURE WHICH I COULDN'T UNDERSTAND. SO I CALLED FORD BACK AND INFORMED THEM THAT THIS IS THE ISSUE AND ASKED THEM TO HELP ME WITH IT. THEY SAID THEY CANT DO ANYTHING BECAUSE IT HAD NOTHING TO DO WITH ANY RECALL PROGRAM OR ANY REBATE PROGRAM ACTIVE BASED ON THE GIVEN MILEAGE. I BEGGED FORD TO PLEASE CHECK ONLINE THAT THERE ARE SO MANY CUSTOMER WITH THE SAME COMPLAINT. THE SUPERVISOR SAID SHE CANNOT DO ANYTHING. I AM REQUESTING NHTSA TO PLEASE DO AN ENQUIRY ON THIS ISSUE AND HELP THE PEOPLE WHO ARE SUFFERING. THANK YOU.
Sep 24, 2018
I PURCHASED MY VEHICLE IN FEB. 2015 AND ONCE I TOOK THE VEHICLE HOME A LOUD RATTLING NOISE BEGAN TO SOUND OF SLOWLY. TOOK MY VEHICLE TO FORD DEALER, I WAS TOLD THAT THE VEHICLE NEED A NEW EXHAUST SYSTEM AND MUFFLER. THE SALES PERSON THAT IT CAME FROM FACTORY THAT WAY. I TOOK A SECOND TIME BECAUSE IT MADE A LOUD EMISSION NOISE AND EVERY TIME THAT THE CAR WAS ON. NOW THE VEHICLE AS ME WORRIED BECAUSE IF IT IS A BRAND NEW VEHICLE AND SINCE DAY ONE IT HAS BEEN MAKING LOUD NOISES. WILL KEEP THIS UPDATED IN CASE IF I HAVE TO TAKE A THIRD TIME. I WILL BE LETTING THE DEALERSHIP KNOW ABOUT THE LEMON LAW IN CALIFORNIA ALSO.
Jun 01, 2015
POWER TRAIN,SERVICE BRAKES
3 complaints
TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO SHIFT FROM PARK INTO DRIVE TO START THE IGNITION, SHE WAS UNABLE TO SHIFT GEARS AND "PARKING GAUGE ENGAGED" APPEARED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO SUNTRUP FORD KIRKWOOD (LOCATED AT 10340 MANCHESTER RD, KIRKWOOD, MO 63122, (888) 856-2335), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE BRAKE BOOSTER IN OCTOBER OF 2018. ON DECEMBER 18, 2019, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. *LN*JB
Dec 31, 2019
ANTILOCK BRAKE VACUUM PUMP FAILED WHILE DRIVING ON CITY STREET AT 40-45 MPH. ALMOST CAUSED SERIOUS ACCIDENT. BRAKE PUMP FAILURE CAUSED CAMSHAFT FAILURE AND A BEARING TO FALL APART AND PUT METAL SHAVINGS INTO ENGINE. NOW ENGINE, PER DEALERSHIP, WILL NEED TO BE REPLACED.
Sep 12, 2019
TAKATA RECALL BRAKES WENT OUT IN CAR AND FORD DEALER SHIP HAD CAR 1 WEEK BEFORE FIXING ISSUE. GOT CAR BACK AND THE NEXT DAY THE TRANSMISSION SHIFTER WENT OUT. CAR LOOKS TO BE IN PARK, BUT IT WILL NOT START AND CONTINUES TO ROLL BACK. CAR IS ACTUALLY IN RESERVE- DEALERSHIP SAYS IT CAN BE AT LEAST 1.5 WEEKS BEFORE IT CAN BE FIXED.
Sep 04, 2018
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
WHILE DRIVING 40 MPH I SUDDENLY LOST POWER STEERING. DISPLAY POPPED UP WITH MESSAGES ABOUT POWER STEERING, STABILITY CONTROL, CRUISE CONTROL, LANE KEEPING. LIMPED HOME SLOWLY REQUIRING EXTREME FORCE TO STEER. NOT SURE WHAT IS NEXT, BUT I HAVE READ OF OTHERS HAVING SAME PROBLEMS.
Jun 29, 2019
DRIVING STEERING ELETRIC WENT OUT WITH OUT ANY WARNING KINGSPORT TN TOOK IT TO FORD THEY TOLD US WHAT WRONG
Oct 13, 2018
UPON RETURNING FROM A LONG TRIP AND APPROXIMATELY 3 MILES FROM HOME, THE STEERING WHEEL OF THE CAR BEGAN TO VIBRATE HEAVILY AND AS I TURNED A CORNER, THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AND I LOST MY POWER STEERING. THE INFO ON THE DASHBOARD INFORMED ME THE VEHICLE HAD LOST THE POWER STEERING AND TRACTION CONTROL AND I WAS TO SEEK SERVICE IMMEDIATELY. BY DRIVING SLOWLY, I WAS ABLE TO MAKE IT HOME STEERING MANUALLY. THE DEALER WAS NOTIFIED IMMEDIATELY AND THEY ARRANGED TO TOW THE CAR TO THE DEALERSHIP. TWO DAYS LATER I WAS CONTACTED BY THE DEALERSHIP AND INFORMED THE STEERING GEAR HAD FAILED AND WOULD NEED TO BE REPLACED. BECAUSE OF THE SERIOUS NATURE OF THIS DEFECT AND THE FACT THAT I HAD JUST PURCHASED THE CAR NEW ON 6/15/15, I REQUESTED A REPLACEMENT VEHICLE BUT WAS TOLD FORD WOULD NOT DO THAT. I CONTACTED FORD CORP. AND MY CASE WAS TURNED OVER TO THE REGIONAL MGR. OF THIS AREA AND HE ALSO INFORMED ME THAT THE CAR WOULD NOT BE BOUGHT BACK BUT WOULD BE REPAIRED UNDER WARRANTY. AS COMPENSATION MY NEW CAR WARRANTY WAS EXTENDED TO 5 YEARS. I SHUDDER TO THINK WHAT MIGHT HAVE HAPPENED TO MY WIFE AND MYSELF HAD THIS STEERING FAILURE HAD HAPPENED AT THE HIGHWAY SPEEDS WE HAD JUST BEEN TRAVELING AND AM NOW NERVOUS ABOUT THE OVERALL QUALITY OF THIS VEHICLE. I FEEL THE PUBLIC SHOULD BE MADE AWARE OF THE POTENTIAL OF THIS DANGEROUS, SERIOUS DEFECT IN THE FORD FUSION.
Jul 27, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
3 complaints
MY 2015 FUSION SE GEAR WILL NOT SHIFT. IT IS STUCK AND REVERSE. TRIED TO SHIFT GEARS AND NOW THAT MY CAR IS NOT IN PARK ENGINE WILL NOT TURN ON. I JUST GOT MY CAR TWO MONTHS AGO. A RELATIVE ALSO HAD THIS PROBLEM AND WAS TOLD IT COULD BE THE SHIFT CABLE.
Mar 13, 2018
IMAGINE DRIVING AT NORMAL SPEED WHEN SUDDENLY YOU SUFFER COMPLETE ENGINE POWER LOSS. THE POWER STEERING, BRAKING, LIGHTING AND CLIMATE CONTROL SYSTEMS REMAIN FULLY FUNCTIONAL SO YOU HAVE NO CLEAR CLUE ON WHAT IS OCCURRING, HOWEVER YOU KNOW THE VEHICLE NO LONGER REMAINS OPERATIONAL AND YOU COME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD.
Dec 19, 2017
I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.
Feb 26, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
The contact owns a 2015 Ford Fusion. The contact stated that the taillights failed to turn off as designed. The contact had to disconnect the battery for the taillights to be turned off. Additionally, the Hill Assist warning light was illuminated after reconnecting the battery. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage on the vehicle and referred the contact to the NHTSA hotline. The failure mileage was approximately 114,352.
Jul 30, 2024
I HAVE MADE SEVERAL COMPLAINTS ABOUT MY 2015 FORD FUSION. THE AIR CONDITIONER WILL RANDOMLY SHUT OFF, AND WHEN THIS HAPPENS, I ALSO CANNOT USE ANY OF MY 4 WINDOWS, THE RADIO, LOCK THE CAR FROM THE INSIDE, AND NOW MY OUTSIDE LIGHTS WONT ALWAYS TURN ON. FOR WHATEVER REASON, THIS HAPPENS MORE IN THE SUMMER MONTHS. I HAVE TWO TODDLERS AND WE TRAVEL LONG DISTANCE FAIRLY REGULARLY. WHAT HAPPENS IF ITS A HOT SUMMER DAY, THE AC SHUTS OFF AND I CANT ROLL DOWN MY WINDOWS, ESPECIALLY WHEN I HAVE MY CHILDREN? 6/19/2020 I HAD A DOCTORS APPOINTMENT ONE HOUR AWAY AND THIS HAPPENED TO ME; LUCKILY I DID NOT HAVE MY CHILDREN WITH. I OFTEN WORK EVENINGS AND NIGHTS, HALF AN HOUR AWAY FROM HOME. I CAN'T DRIVE WITH NO HEADLIGHTS. THERE IS 0 PATTERN IN THESE ISSUES SO I CANNOT PINPOINT WHAT EXACTLY TRIGGERS THIS. PULLING OVER AND COMPLETELY SHUTTING OFF THE CAR, TAKING THE KEYS OUT OF THE IGNITION, AND WAITING FOR ALL ELECTRICITY TO SHUT OFF BEFORE RESTARTING THE CAR DOES NOT MAKE A DIFFERENCE. I HAD TO BRING MY CAR IN 3 TIMES FOR THIS, EACH TIME BEING TOLD "NOTHING FOUND THAT WAS WRONG WITH THE CAR" UNTIL I CALLED THE FORD COMPANY, MADE A COMPLAINT, AND RECEIVED A CASE NUMBER, AND AM NOW BEING TOLD THE INTERNAL COMPUTER SYSTEM IS "SHOT". THE MORE I RESEARCHED ONLINE ABOUT THESE ISSUES, THE MORE I SEE OTHER'S MAKING SAME/SIMILAR COMPLAINTS FOR THE SAME VEHICLE. *TR
Jun 26, 2020
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
I noticed the coolant level keeps getting low. There was a large amount of white smoke coming from the exhaust. It sounds like water in the dash. Now the car is barely drivable. No warning lights have come on.
May 16, 2024
ON MORE THAN THREE OCCASIONS, THE VEHICLE'S ENGINE HAS ABRUPTLY SHUT DOWN WHILE DRIVING OR COMING TO COMPLETE STOP WHEN THE GEAR WAS IN THE DRIVE POSITION. THIS HAS ALSO OCCURRED WHILE DRIVING OVER 60 MPH ON THE EXPRESSWAY AND IT POSES A GRAVE DANGER AND SAFETY RISK. WHEN THE INCIDENTS OCCURRED THE CONSOLE DISPLAY READ "TRANSMISSION NOT IN PARK". AFTER THE FIRST TWO INCIDENTS, THE VEHICLE WAS RETURNED TO ROD BAKER FORD IN JOLIET, ILLINOIS FOR SERVICE (PURCHASE LOCATION). THEY STATED THAT THEY COULD NOT IDENTIFY THE PROBLEM, BUT I BELIEVE THAT THEY DID NOT CONTACT FORD OR TAKE THE NECESSARY STEPS TO FIX THIS SERIOUS DEFECT. MOST RECENTLY ON JUNE 22, 2015, THE VEHICLE'S ENGINE SHUT DOWN WHILE COMING TO A STOP WHEN THE GEAR WAS IN DRIVE......THERE IS A SERIOUS AND POTENTIALLY LIFE-THREATENING DEFECT WITH MY 2015 FORD FUSION AND IT MUST BE REPAIRED OR REPLACED. I ALSO SUGGEST THAT FORD BE INFORMED TO ENSURE THAT OTHER AFFECTED VEHICLES ARE EITHER REPAIRED OR REPLACED. ...UPDATED 09/08/15 *BF UPDATED 10/26/2017*CN
Jun 23, 2015
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
Had to have my transmission replaced due to harsh shifting into 2nd & 3rd gear while driving, as well as when you slow down it would down shift in those two gears. Had the transmission replaced, and not even a week later after they also updated the ECU for the transmission, now this transmission that was put in is doing the exact same thing. Now a few weeks later my trunk is randomly opening while I'm driving or while I'm at work, ECT.
Aug 09, 2023
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OR AFTER STOPPING THE VEHICLE, IT STALLED WITHOUT WARNING INTERMITTENTLY. THE FAILURE RECURRED EIGHT TIMES. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. UPDATED 10/31/2017*JS
Apr 24, 2017
UNKNOWN OR OTHER,BACK OVER PREVENTION
2 complaints
The OEM back up camera will spontaneously go to a black or blue screen and at times will just say, “back up camera not available”. Being without a back up camera leaves a blind spot where you can’t see small children or pets that are directly behind my car. When it does work the picture displayed is reversed wich can disorient you
Jul 22, 2023
My 2015 Fusion backup camera has been intermittent or non-working for several years. I took it to the dealer who said it would cost $600 to repair, so I have not repaired it. Now I see that they have recalled 2015-2017 Mustangs for the same reason and wonder if my Fusion has the same defect that the Mustangs do.
Feb 23, 2022
VEHICLE SPEED CONTROL,SERVICE BRAKES
2 complaints
My car has been losing power and randomly stalling for a while now. Today as I was driving it was happening more and then suddenly my brake pedal became hard as a rock, and the hill assist warning came up. It keeps stalling and will not remain running for longer than 2-3 minutes of being on. This almost caused me to ram several cars due to not being able to stop quickly enough. No lights came on other than check engine and it has not been inspected as this has only happened today. However the stalling of the car has been going on for about 3 months and I’ve been very pregnant and unable to have it looked at. The loss of power in the car happens and sometimes downshift’s extremely hard causing a loud jerk noise from the underside of the vehicle. Once turned off and turned back on it goes right back to normal until it decides to do it again. It can happen a couple of times or it can happen 100 times within a 5 mile period and I never know when it’s going to happen until it’s actually doing it. Extremely dangerous and I’ve seen several 2015 owners posting about issues of the 2015 brake system/bumper etc. I’ve seen recall talk but this site shows no recalls, please get this issue recalled asap!
Mar 06, 2023
TRAVELING ON HIGHWAY AT 70 MPH WITH SUDDEN IMMEDIATE INABILITY TO MAINTAIN SPEED (LOSS OF POWER/ACCELERATION). VEHICLE NOT RESPONSIVE TO ACCELERATION REQUEST UNTIL BELOW 45 MPH AND BEHAVES ERRATICALLY (JUST STOPS RESPONDING AND CAR SLOWS). NO CHECK ENGINE LIGHT AND CAR OTHERWISE RUNS NORMALLY. ACCOMPANYING BEHAVIORS: BRAKE LIGHTS ARE CONSTANTLY ILLUMINATED (STUCK ON), EVEN WHEN NOT BRAKING AND ALSO WHEN CAR IS TURNED OFF AND KEY REMOVED. INTERMITTENTLY WHEN CAR IS STOPPED, MESSAGE "HILL START ASSIST NOT AVAILABLE" IS SHOWN. TOOK CAR INTO FORD DEALERSHIP WHO DIAGNOSED THE PROBLEM AND "FOUND BRAKE SWITCH ENGAGEMENT BUSHING MISSING FROM BRAKE PEDAL" AND OFFERED TO REPLACE THE "BRAKE PEDAL ASSEMBLY" AT A COST OF $1,062.35. FOUND SEVERAL FORUMS COMPLAINING OF THE SAME EXACT BEHAVIORS AND NOTING THAT THE OEM "BRAKE PEDAL STOP PAD" HAD BROKEN INTO PIECES. I ALSO REMEMBERED VACUUMING UP SOME PLASTIC PIECES FROM THE DRIVER FRONT FLOOR AREA NOT REALIZING WHERE THEY HAD COME FROM. THE "BRAKE PEDAL STOP PAD" ITSELF WHICH WOULD COST LESS THAN $5.00 IS NOT OFFERED BY FORD, SO PEOPLE ARE FINDING ALTERNATIVES WHICH MAY BE UNSAFE AND INCLUDE: "BRAKE PEDAL STOP PAD" NOT DESIGNED SPECIFICALLY FOR THIS VEHICLE, ZIP TIES, AND EVEN MAGNETS! OTHER FORD MODELS ARE AFFECTED AS WELL. SOME EXAMPLE FORUM LINKS BELOW. THIS SHOULD BE A RECALL. HTTPS://WWW.CARCOMPLAINTS.COM/FORD/MUSTANG/2015/BRAKES/SERVICE_BRAKES.SHTML HTTPS://WWW.MUSTANG6G.COM/FORUMS/THREADS/BRAKE-LIGHT-SWITCH-NEAR-PEDAL-FAILURE.122100/
Sep 02, 2020
SEATS
2 complaints
After starting the car and turning on the seat heater Smoke started coming up from under the passenger seat smelling like it was burning.
Dec 05, 2022
I RENTED A FORD FUSION IN PITTSBURG FOR 10 DAYS. IT HAD ELECTRIC SEATS THAT WERE VERY DIFFICULT TO POSITION TO A COMFORTABLE POSITION. I AM 62 YEARS OLD AND HAVE TRAVELLED EXTENSIVELY FOR THE LAST 8 YEARS, SO I AM USED TO RENTALS AND AIR TRAVEL RISKS. FROM THE 2ND DAY IN THE FUSIONS, I WAS FEELING A PAIN IN MY RIGHT LEG ( CALF). WHEN I RETURNED HOME IN NH 10 DAYS LATER, I WENT TO SEE MY DOCTOR WHO SENT ME FOR AN ULTRASOUND WHICH FOUND THE INCIDENCE OF THE DVT. I AM UNDER TREATMENT NOW AND AM OK, BUT AM CONCERNED THAT THE ERGONOMICS OF SOME VEHICLES MAY BE CONTRIBUTORY TO CERTAIN ILLNESS FOR HUMANS. WANTED TO REPORT SO THE INCIDENCE OF DVT TO SPECIFIC MODELS WITH ELECTRICS SEATS COULD BE TRACKED DOWN AND INCLUDED IN FUTURE SAFETY RECOMMENDATIONS. I SEARCHED THE LITERATURE AND INTERNET AND DID NOT FIND ANY MENTION OF AN ASSOCIATION OF DVT WITH FUSIONS, BUT IT CONCEIVABLY COULD BE RELATED TO ANY ELECTRIC SEAT MANUFACTURER.
Oct 18, 2015
SUSPENSION
2 complaints
While driving on a level flat road at approximately 25 MPH, the front right lower A frame assembly snapped and caused the front suspension to drop and the resulting drop caused the front tire to be ripped from its rim. As a result, I briefly lost control and crashed into a parked vehicle. Had this occurred at a higher speed the result would have been disastrous! The lower A-Frame is a thick cast aluminum structure that is approx 11/2" thick where it cracked apart.
Nov 26, 2022
ON ENTRY TO MY DRIVEWAY THE BUMPER SCRAPED THE GROUND AND I'M UNABLE TO PARK IN MY GARAGE FOR THIS REASON NOR CAN I USE MY DRIVEWAY. ON ANOTHER OCCASION I WAS GOING TO THE GAS STATION AND THE CAR SCRAPED ON ENTRY AND EXITING THE STATION. THIS VEHICLE IS TOO LOW TO USE IN AVERAGE CHICAGO SNOW UNLESS YOU DON'T MIND USING YOUR CAR TO PLOW THE STREET. *TR
Feb 16, 2015
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
As I was driving, it felt as if my car had turned off or had no fuel, but no engine lights came on and i had fuel in my tank. Also all my electrical stuff stayed on, only lost power on the accelerator. My safety and others safety was put at risk because there were no warning signs i just had no "Go power" and no one around me knew my car had no power which could lead to an accident, serious injury or death; if on highway traveling at high speeds and it randomly dies. I took my car to a mechanic and they stated everything was perfectly fine they did a full diagnostic and the computer didn't show any errors in operation. This happened 3 times in one day at random times, i could put the car in park and re-start and it ran fine. however i did have to hold the key forward longer for the engine to turn over.
Mar 23, 2022
WHILE DRIVING THIS VEHICLE THE ENGINE MISFIRES DECREASE IN POWER AND COMPLETELY STOPS ACCELERATION. IT ALSO USES A GREAT DEAL OF FUEL. THE COOLANT CONSTANTLY LEAKS OUT AND THE ENGINE OVERHEATS EVERY FEW MINUTES. THE CAR ALSO OVERHEATS WHEN SITTING IN A PARKED POSITION. WHILE DRIVING ON THE FREEWAY THE CAR SLOWED TO 25MPH. WE WERE VERY CLOSE TO BEING INVOLVED IN AN ACCIDENT.
Aug 11, 2018
FUEL SYSTEM, GASOLINE,ENGINE
2 complaints
The contact owns a 2015 Ford Fusion. The contact stated while driving at 25 MPH, the vehicle stalled. The contact did not notice any warning lights on the first failure, but in subsequent failures the check engine warning light illuminated. The contact stated that additionally there was a suction noise that started coming from the fuel cap when the vehicle would stall. The contact took the vehicle to the local dealer, where it was diagnosed that the purge valve needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 88,000.
Mar 03, 2022
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT UPON STARTING HER VEHICLE, THE VEHICLE BEGAN SMOKING FROM THE TAILPIPE AND WAS EMITTING A GAS ODOR. THE CONTACT WAS UNAWARE IF ANY WARNING LIGHTS ILLUMINATED ON THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO TINDOL FORD LOCATED AT 1901 E FRANKLIN BLVD, GASTONIA, NC 28054 WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE INJECTOR WHICH CAUSED THE FUEL TO SEEP THROUGH THE INJECTOR AND MIX WITH THE OIL, CAUSING THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AFTER THE DIAGNOSIS. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *DT*JB
Jan 09, 2020
UNKNOWN OR OTHER,VISIBILITY/WIPER
2 complaints
A few weeks ago, the Passenger Sun Vizor in my 2015 fusion suddenly came part. I have attached photos of the current condition. There is no change in handling as I have just used this as a support for the dashboard sunshade as a protection from the hot Arizona Sun. Currently the Vizor is hanging by its wire (Please see photos) and presents a big Safety risk from a visibility and handling standpoint (since its just suspending by itself). When I contacted Ford (via Twitter), they asked me to take it to a dealer to have it checked. Dealer is asking for $159 inspection fee which is absolutely ridiculous since a problem like this should be inspected and fixed for me (being a safety issue). I request NHTSA to take action by bringing this to Ford and getting them to review this issue for a possible recall. I would also like my Vizor to be inspected and repaired as soon as possible.
Oct 11, 2021
MY 2015 FORD FUSION WAS PARKED OUTSIDE IN OUR COMPANY'S PARKING LOT IN THE MORNING AND UPON RETURNING TO THE CAR IN THE AFTERNOON (TEMP WAS IN THE 90'S) THERE WAS A CRACK ACROSS THE SUNROOF FROM LEFT TO RIGHT. ALTHOUGH THE SUNROOF DID NOT EXPLODE WHILE DRIVING AND NO ONE TOUCHED THE CAR WHILE IT WAS PARKED, THIS SHOULD BE INVESTIGATED AS A WIDESPREAD DEFECT IN THE MANUFACTURING OF THE GLASS USED IN FORD'S SUNROOFS AS IT POSES A SAFETY HAZARD IF SOMETHING LIKE THIS HAPPENS WHILE DRIVING OR IF IT SHATTERS, SHOWERING THE DRIVER WITH GLASS.
Jul 22, 2015
ELECTRICAL SYSTEM,EQUIPMENT
2 complaints
Dashboard shows "temporarily lost connection with climate system". When displayed, the air conditioning system (cold or heat) works. Other functions on dash board are also unavailable. Windows or door locks do not work. Considerable safety concern for all but especially a vehicle transporting young children and/or infants. Summer heats rise to unbearable to dangerous to deadly if not addressed. Ford apparently has no fix but the issue is well documented amongst Ford owners. Unsure why this isn't a recall option given the nature and number of concerns. any help at all would be appreciated. While I provide today's date that it occurred, i share the problem has been ongoing for several years. It is on and off with the only consistent indication being when it is hot outside.
Jun 10, 2021
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mar 14, 2019
ELECTRICAL SYSTEM,STRUCTURE
2 complaints
TRUNK RANDOMLY OPENS ON ITS OWN. OPENS CONSTANTLY THROUGHOUT DAY EVEN WHEN DRIVING DOWN ROAD. THINGS HAVE BLOWN OUT OF TRUNK WHILE DRIVING AND HAVE CAUSED ME TO HAVE TO PULL OVER ON SIDE OF ROAD AND POTENTIALLY CAUSE ACCIDENTS.
Mar 26, 2021
TRUNK OPENED WHILE GOING DOWN A HIGHWAY. HAS OPENED ON ITS OWN MULTIPLE TIMES WHILE IN MOTION, TWICE WHILE STATIONARY.
Jul 21, 2020
POWER TRAIN,FUEL/PROPULSION SYSTEM
2 complaints
FUEL SYSTEM LOSES PRESSURE SOMETIMES AND THE CAR CUTS OFF COMPLETELY, SOMETIMES AT HIGH SPEEDS. THIS IS VERY DANGEROUS BECAUSE OF LOSS OF POWER STEERING AND BRAKES. THAT TRANSMISSION ALSO SHIFTS ERRATICALLY SOMETIMES WHICH IS ALSO DANGEROUS BECAUSE IF I NEED TO ACCELERATE TO AVOID AN ACCIDENT, IT WONT SHIFT CORRECTLY AND MAKES IT MORE DIFFICULT TO DO SO.
Mar 26, 2021
THE AFFECTED VEHICLE IS A 2015 FORD FUSION ENERGI WITH 80,350 MILES. VIN: 3FA6P0SU1FR I PURCHASED THE VEHICLE FROM KELLER FORD IN HANFORD CALIFORNIA ON 11JAN2021, AT 79,902 MILES. ON MY WAY TO WORK WHILE ON THE HIGHWAY, SYMPTOMS STARTED WITH A HIGH PITCH NOISE, FOLLOWED BY, A BURNING SMELL, MOTOR OVER TEMP WARNING, AND FINALLY A COMPLETE LOSS OF POWER AND A "PULL OVER SAFELY" WARNING. I HAD MY CAR TOWED TO THE DEALERSHIP THE FOLLOWING MORNING TO BE WORKED ON, WHERE THEY FOUND THE TRANSMISSION ASSEMBLY TO BE THE AFFECTED ISSUE. THE TRANSMISSION HAD BEEN REPLACED SOMETIME LAST YEAR PRIOR TO MY OWNERSHIP, WHICH WAS UNDISCLOSED TO ME AT THE TIME OF PURCHASE, SO THIS IS NOW THE SECCOND TIME THIS CAR HAS HAD AN ISSUE WITH THE ECVT ASSEMBLY. (PART NUMBER HM5Z-7000-ARM). THE ORIGINAL REPAIR WAS A COMPLETE TRANSMISSION REPLACEMENT, BUT THIS TIME, FORD IS LOOKING AT HAVING THE DEALERSHIP REBUILD THE TRANSMISSION. I HAVE NOT BEEN ABLE TO FIND MANY OTHER ISSUES WITH THIS TRANSMISSION, ASIDE FOR TWO TSBS. 20-2219 AND 19-2391. THE HYBRID ELECTRICAL SYSTEM, WHICH INCLUDES THE ECVT, IS WARRANTED BY FORD UP TO 8 YEARS OR 100,000 MILES
Feb 11, 2021
POWER TRAIN,UNKNOWN OR OTHER
2 complaints
AS I WAS DRIVING ON HIGHWAY DOING 55 MPH, MY FORD FUSIN 2015 WRENCH LIGHT CAME ON AND SEAT BELT LIGHT ALONG WITH CAR LOOSING POWER. POWER DROPPED DOWN TO UNDER 20MPH AND HAD TO PLACE EMERGENCY BLINKERS ON TO PULL OVER TO SIDE OF HIGHWAY BARELY MADE IT. TAKEN TO DEALERSHIP NO CODES WERE FOUND TO INDICATE THE PROBLEM AND COULD NOT BE DUPLICATED. BATTERY WAS REPLACED DUE TO NEXT DAY THE BATTERY WAS DEAD. 2 WEEKS LATER , WHILE DRIVING ON THE STREET GOING 35 MPH SAME ISSUE OCCURRED . THE RPM REVED UP AND DROPPED DOWN ALONG WITH WRENCH LIGHT AND SEAT BELT LIGHT COMING N. BACK TO THE DEALERSHIP NO CODES STORED TO INDICATE THE ISSUE. THIS IS VERY SCARY TO LOSE POWER WHILE DRIVING AND MAY CAUSE AN ACCIDENT OR EVEN DEATH. THERE ARE ALOT OF COMPLAINTS REGARDING THIS MATTER, YOU WOULD THINK FORD WOULD DO SOMETHING ABOUT IT, UNFORTUNATELY NOTHING HAS BEEN DONE YET. MAYBE SOMEONE HAS TO BE DEAD FOR THEM TO TAKE IT INTO CONSIDERATION. I'M GOING TO PURCHASE A CHEVY!! BE SAFE EVERYONE!!!
Jun 29, 2019
MY 2015 FORD FUSION HAS DIFFICULTY CHANGING GEARS WHILE DRIVING, SPECIFICALLY SHIFTING FROM FIRST TO SECOND, THEN SECOND TO THIRD. ALSO, ROUGH SHIFTING FROM PARK TO REVERSE WITH MY FOOT ON THE BRAKE. THE LATEST INCIDENT WAS WHEN I MOVED THE GEAR SHIFT FROM PARK TO REVERSE AND THE CAR DID NOT SHIFT INTO GEAR. I PUT IT BACK INTO PARK, THEN INTO REVERSE AGAIN AND IT SHIFTED. I DRIVE IT HOME, VERY SLOWLY, AND HAD IT TOWED TO THE DEALERSHIP THE NEXT MORNING. FORD CORPORATE IS INVOLVED, AFTER FOUR MONTHS OF ME ASKING FOR A NEW TRANSMISSION, AND THEY HAVE NOT INFORMED ME OF A CONCLUSIVE DECISION ON WHAT THEY ARE GOING TO DO. I AM AFRAID FOR MY LIFE TO DRIVE THIS VEHICLE, AND HAVE TOLD THE DEALERSHIP AND FORD CORPORATE SO MULTIPLE TIMES. THE CAR ISN'T GENERATING ANY CODES, AND THEY HAVE, SO FAR, REFUSED TO PUT A NEW TRANSMISSION AND ASSOCIATED PARTS IN THE VEHICLE. I DO NOT QUALIFY FOR THE LEMON LAWS IN MY STATE BECAUSE I AM THE SECOND OWNER OF THE VEHICLE. HOWEVER, I PURCHASED IT AS A CERTIFIED PRE-OWNED VEHICLE FROM WHAT I THOUGHT WAS A REPUTABLE DEALER. IN DEALING WITH THIS DEALERSHIP, I HAVE COME TO REALIZE THAT THE DEALER IS WORTHLESS AND SHADY. I'M WORKING WITH ANOTHER DEALER NOW, AND THEY SEEM TO BE A BIT BETTER. FORD CORPORATE IS REFUSING TO TAKE RESPONSIBILITY FOR THE ISSUES WITH THIS DEATHTRAP THEY SOLD ME, AND I'M STRUGGLING TO GET OUT OF THE CAR EVEN THOUGH IT'S BEEN IN THE SHOP FIVE TIMES NOW FOR THE SAME ISSUE. MY CAR IS STILL UNDER WARRANTY. THEY HAVE REPLACED SEVERAL ITEMS, BUT THE CAR DRIVES MORE ROUGHLY AFTER EVERY "REPAIR" ATTEMPT. I WANT OUT OF THIS DEATHTRAP, AND I WANT FORD TO GIVE ME ALL OF MY MONEY BACK THAT I PAID FOR IT. WORD TO THE WISE, DON'T EVER BUY A FORD.
Jul 24, 2018
AIR BAGS,SEAT BELTS
2 complaints
VEHICLE DISPLAYED AIRBAG WARNING LIGHT. AFTER FORD INSPECTED THE VEHICLE THEY STATED THAT THE DEFECT WAS IN THE DRIVER'S SEAT BELT BUCKLE AND THAT IT WOULD NEED TO BE REPLACED AT A COST OF $400. FORD STATED THAT THE DEFECT WOULD NOT ALLOW THE AIR BAGS TO DEPLOY. I ASKED FOR MY VEHICLE BACK BUT HAD TO PAY $89 FOR DIAGNOSTICS. TOOK VEHICLE HOME AND REMOVED DRIVER BELT BUCKLE AND DISCOVERED WIRE BROKEN AT BASE OF BUCKLE (SEE ATTACHED IMAGES). THIS DEFECT THAT WILL NOT ALLOW AIRBAGS TO DEPLOY AND INVOLVES A BROKEN WIRE IN THE BELT BUCKLE SHOULD BE A SAFETY RECALL. OTHERWISE, WHAT WILL HAPPEN IS ALL THE VEHICLES THAT HAVE BROKEN WIRES WILL NOT GET FIXED AND THE ONLY DEFENSE IS THE SEAT BEAT ALONE.
May 14, 2019
TAKATA RECALL.... MY GIRLFRIEND WRECKED MY CAR OFF A T-ROAD TRYING TO MISS DEER AND DID MAJOR DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY AT ALL. SEAT BELT DIDN'T RESTRAIN HER EITHER, SHE HIT STEERING WHEEL EXTREMELY HARD. SHE WAS ON A HIGHWAY.
Mar 19, 2017
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
UNKNOWN CAUSE FOR POWER STEERING FAILURE AT 61,000 MILES
Apr 22, 2019
STARTED CAR AND SEVERAL WARNINGS POPPED UP ON DISPLAY... SOMETHING ABOUT "HILL ASSIST" NOT AVAILABLE, "STEERING ASSIST FAULT SERVICE REQUIRED", AND "SERVICE ADVANCETRAC". STEERING WHEEL FELT LIKE IT WAS STILL LOCKED... TURNS OUT IT WAS JUST EXTREMELY DIFFICULT TO TURN. I'M 6'3" 200+ LBS. IF IT'S DIFFICULT FOR ME TO TURN, IT WOULD BE IMPOSSIBLE FOR MOST PEOPLE. IF THIS HAD FAILED WHILE THE CAR WAS IN MOTION, SOMEONE COULD HAVE BEEN SERIOUSLY INJURED OR WORSE. FORD HAD THIS SAME PROBLEM ON 2011-2012 FUSIONS AND ISSUED A RECALL AND NOW IT'S STILL HAPPENING ON 2015 MODELS. THIS NEEDS TO BE RECALLED IMMEDIATELY AS FORD NEVER REALLY FIXED THE PROBLEM. EXCERPT FROM 2011-2012 FUSION RECALL: FORD IS ISSUING A SAFETY RECALL FOR APPROXIMATELY 423,000 VEHICLES (ACTUAL 422,814) INCLUDING CERTAIN 2011-2013 FORD TAURUS AND FLEX VEHICLES, LINCOLN MKS AND MKT VEHICLES, FOR CERTAIN 2011-2012 FORD FUSION AND LINCOLN MKZ VEHICLES, AND FOR CERTAIN 2011 MERCURY MILAN VEHICLES IN NORTH AMERICA FOR A POTENTIAL INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR THAT MIGHT RESULT IN THE LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING. IF THIS HAPPENS, THE STEERING SYSTEM DEFAULTS TO MANUAL STEERING MODE, MAKING THE VEHICLE MORE DIFFICULT TO STEER, ESPECIALLY AT LOWER SPEEDS. THIS COULD RESULT IN THE INCREASED RISK OF A CRASH.
Apr 24, 2016
SUSPENSION,POWER TRAIN,WHEELS
2 complaints
THE CAR JERKS DURING SHIFTING ON CITY STREETS, ALL TIMES OF DAY, ALL ROAD CONDITIONS.
Nov 02, 2018
THERE HAS BEEN MANY ISSUES WITH THE FRONT END OF MY CAR. BOTH STRUTS HAVE BEEN REPLACED AT 22,000 MILES. THE SWAY BAR LINK WAS ALSO REPLACED.I AM NOW AT 23,000 MILES EXPERIENCING A NOISE LIKE A BALL JOINT CLUNKING IN THE PASSENGER FRONT AND THE DEALERSHIPS CANNOT FIGURE OUT WHAT IS MAKING THE NOISE. I HAVE BROUGHT IT TO 2 SEPARATE DEALERSHIPS FOR A SYNOPSIS. STILL NOTHING. ALSO, THE TRANSMISSION SHIFTS VERY ROUGH AND SLAMS INTO THE NEXT GEAR FROM 2-3. I PURCHASED THIS CAR FROM SPORT AUTOMOTIVE USED CARS ON OCTOBER 2017. EVER SINCE NOTHING BUT ISSUES. VERY DISSATISFIED WITH THIS VEHICLE. ESPECIALLY SINCE FORDS HAVE ALWAYS BEEN PURCHASED IN MY FAMILY.
Nov 14, 2017
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
WHEN IN DRIVE THE CAR JERKS VERY HARD WHENEVER IT SWITCHES GEARS ALSO THE CAR WOULD STALL AFTER PUTTING IT INTO DRIVE SOMETIMES IT WILL NOT MOVE FORCING ME TO TURN THE IGNITION OFF AND BACK ON TO TRY IT AGAIN.
Oct 29, 2018
DEPRESS THE ACCELERATOR AND OFTEN THE VEHICLE HAS NO POWER. SPUTTERS AND THEN THE ENGINE REVS HIGH AND TAKES OFF. OFTEN DURING DRIVING THE RPM GAUGE WILL SPIKE, LOSS OF POWER OCCURS AND THEN THE VEHICLE JERKS AND POWER IS RESTORED. DOES NOT MATTER THE LENGTH OF TIME THE VEHICLE IS DRIVEN, THESE INCIDENTS HAPPEN EVERY DAY, EVERY TIME THE VEHICLE IS DRIVEN. JUST PURCHASED THE VEHICLE ON 2-12-2018, USED WITH 46XXX MILES ON IT.
Feb 20, 2018
STEERING,SEAT BELTS
2 complaints
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 18V167000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FELIX SABATES FORD LINCOLN AT (704) 552-2760 (7601 S BLVD, CHARLOTTE, NC 28273) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING).
May 30, 2018
TAKATA RECALL I DID A WHEEL ALIGMENT ON 2015 FORD FUSION CAUSE IT PULLS RIGHT REAL HARD ON ACCELERATION.THE ALIGMENT SAID IT WAS JUST FINE BUT THE TOE WAS OUT OF ADJUSTMENT IN THE FRONT AND REAR TIRES.THE CAR STILL PULLS RIGHT ON ECCELERATION AND NOW ITS PULLS HARDER SOMETIMES.MY OTHER PROBLEM IS I CAN'T PULL THE SEAT TO PUT IT ON IT'S STUCK AND FORD IS TELLING ME IT'S NOT A WARRANTY PROBLEM.I'M MAD FORD WONT FIX THERE SCREW UPS AND ONCE THIS IS FIXED I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN.
Aug 08, 2017
STEERING,UNKNOWN OR OTHER
2 complaints
NHTSA RECALL 15V250; FORD RECALL 15S14. I BOUGHT THIS CAR APPROXIMATELY 3 YEARS AGO AND THEY HAVE YET TO OFFER A REPAIR FOR THIS RECALL.
Feb 09, 2018
I HAVE THE STEERING ISSUES FROM DEFECTIVE EPS PROGRAMMING THAT CAUSES PULLING TO EITHER SIDE. THE WIPERS DON'T WORK PROPERLY. THE SEATS ARE HARD AND POSITIONED WRONG. THE VEHICLE IS TOO LOW. THE REAR MAKES A HELICOPTER NOISE IF I OPEN THE WINDOW WHILE DRIVING. THE TRANS VIBRATES THE CAR IN ECO BUT ALSO SHIFTS VERY HARD IN SPORT. THE VEHICLE SHUT OFF WHILE DRIVING MORE THAN ONCE. THE LIST OF PROBLEMS GO ON AND ON.
Sep 09, 2016
UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
Back passenger seatbelt won't work. Mirror sensors go off randomly when no cars are around when I'm in reverse. Backup camera malfunctions and the screen turns black.
Oct 28, 2025
POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
Date 2023-03-13 Campaign 23S12/23V162 Description On your vehicle, the front brake jounce hoses could rupture prematurely Safety Risk A ruptured front brake jounce hose will cause a progressive brake fluid leak. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace both front brake flexible hoses free of charge parts and labor. Next Steps Contact your dealer for more information to schedule the free service. Safety Recalls* Front brake flexible hose replacement Recall incomplete Powertrain control module pcm reprogramming Recall incomplete Customer Satisfaction Programs** Powertrain control module pcm reprogramming Recall incomplete Note: Funding to complete the many recalls are held in processing delays by DEPARTMENT OF THE TREASURY. Thus, Powertrain control module pcm reprogramming Recall incomplete
Oct 19, 2025
ELECTRICAL SYSTEM,BACK OVER PREVENTION
1 complaint
In November 2024 my back up camera failed. The dealership diagnosed a failed camera and installed a new one for $ 800. In July 2025 the camera failed again. It was under warranty but the dealer diagnosed the issue as a low power failure and replaced the battery for $ 600. This week the back up camera is beginning to intermittently fail with a message "see dealership for repair". I feel I may have spent $ 1400 for unnecessary repairs as the issue still exists. My Ford Fusion Hybrid is not on the list of Fords covered under the current recall.
Sep 16, 2025
STRUCTURE,SEATS
1 complaint
Front passenger door stopped closing on the 10th of July without any warning so I am forced into driving with a partially closed door tied with rope and I see that multiple people have filed a complaint about the same problem.
Jul 30, 2025
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
The back up camera has been showing a black screen while the vehicle is in reverse. This has been happening with my vehicle for a few months. Safety of others put at risk because this happens while vehicle s in motion Have not taken vehicle to dealership to have it inspected. My vehicle falls outside of scope of recall currently published No warning messages displayed
Jul 09, 2025
VISIBILITY/WIPER,BACK OVER PREVENTION
1 complaint
When placing the car in reverse the rear backup camera does not show image and will display a black screen or a message the camera is not working and to contact a dealership. Camera worked correctly until Jan 2025. Randomly, the rear backup sensors, while camera shows black screen, will not alert the driver to being object in its path. At other times when the screen is black, the sensor will alert the driver. If you get the "Camera Not Working" message, the rear backup sensors will alert the driver to objects in its path.
Jul 08, 2025
ELECTRICAL SYSTEM,LANE DEPARTURE
1 complaint
the rear backup camera does not work at all.i am elderly and cannot turn my head over my shoulders.the screen is constantly blue when i need to reverse and the message that the camera is malfunctioning is on the blue screen.Ford has a lot of rear camera issues on their late modle vehicles.they have admitted that vehicles going back to when they introduced the rear cameras that they do not work and it seems that the fusions have been forgotten about.THIS IS WRONG WAY TO THINK AND WE NEED A RECALL.I have friends and family that have affected vehicles and we are all complaining.Ford needs to own up to this and they need to do right or we will not be buying Ford anymore.Do Better Ford,lives are at stake.
Dec 09, 2024
ENGINE,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine over heated with the engine temperature warning light illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle lost motive power with the engine overheating warning light illuminated. The contact stated that the vehicle shut off and failed to restart. The vehicle was towed to the residence and then was towed to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had damaged the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.
Oct 25, 2024
SERVICE BRAKES, HYDRAULIC,PARKING BRAKE
1 complaint
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Electric Parking Brake would unexpectedly while driving at various speeds without driver input. The contact then had to press the release for an extensive amount of time before the Electric Parking Brake was released, allowing the contact to return to driving the vehicle. The message “Electric Parking Brake Service Required” was displayed. The contact stated that the radio display screen had begun flashing on and off while driving at approximately 25 MPH. The dealer was contacted and confirmed that the parts for the recall repair were not available. The dealer was unable to confirm when parts would be available. The dealer was unable to determine the cause of the Electric Parking Brake failure. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Parts distribution disconnect.
Aug 08, 2024
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
My first problem is that when i try to accelerate the speed it acts as if it doesn’t want to go above the speed that I’m already going! Also my engine light pops on and off and says it could be a number of things such as my brakes and exhaust. The last problem is that my brake lights will not turn off at all.
Jul 12, 2024
AIR BAGS,ENGINE
1 complaint
I brought a 2015 Ford Fusion and the airbags was missing as well as unrepairable overheating issues in the engine. I replaced the whole cooling system and the reason for overheating still can’t be determined. I brought the car for $5000 and had $3000 of work done and it is still not drivable. The dealer refused to fix it or give a refund. I still have not been able to drive the car.
Apr 20, 2024
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
I've already submitted this complaint before and nothing is done by it and investigator investigated this but I'm still continuing to have this problem and Ford will not fix the issue unless I spend thousands of dollars. I am having an issue with the safety airbag system the AC system not working The windows do not work, passenger windows don't work , ac control system doesn't function...
Mar 19, 2024
ENGINE,FUEL SYSTEM, GASOLINE
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated that while driving on a highway at unknown speeds, the vehicle lost motive power and stalled. The contact activated the hazard lights and veered to the side of the road. While the contact’s wife was reversing, the vehicle began to drive roughly and stalled. Upon accelerating from a stop light, the vehicle stalled. The check engine warning light was illuminated. The contact's son inspected the vehicle and received codes for low fuel pressure. The vehicle was taken to an independent mechanic, who informed him that there was low fuel pressure and that the fuel pump and fuel sensor needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 39,000.
Jan 05, 2024
SERVICE BRAKES, AIR
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated while driving at approximately 30 MPH, the contact became aware that there was fluid leaking from the rear brakes. The brake warning light was illuminated. The vehicle was taken to a tire shop, and the contact was informed that the brake fluid was leaking, and the rear brake assembly needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was contacted and provided no additional assistance. The approximate failure mileage was 95,000.
Dec 22, 2023
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated that while his wife was driving 25 MPH, the brake line cracked and burst. The contact stated that the vehicle jumped the curb, and the parking brake was activated. The vehicle was jerking and failed to move. Additionally, the lug nuts were swollen. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was water inside cylinder #4. The contact was informed that the engine had pushed oil into the wiring harness and flooded the computer. The flexible brake lines were replaced. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 77,000.
Dec 06, 2023
UNKNOWN OR OTHER,WHEELS
1 complaint
Car was taking him for a recall on brake lines. Dealer phoned me and suggested that they replace the Lugnuts because they are a two piece. They are swollen and it’s a safety issue. I agreed to have them replace them at my cost because there is no warranty on these defective Lugnuts I see that this is an ongoing issue that Ford has known for quite a while. I think they should reimburse the people for the money they have spent on the dealer charges or just warranty them for the rest people that come in with the same issue. I also believe that my dealer is way over charging 10 Lugnuts will be about $100 for me to pay whereas I can buy a set of 20 of them online for under $20. I think this is outrageous.
Oct 19, 2023
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
Headlights do not work. I have replaced the low beams bulbs 3 times since purchasing my car over three years ago and each time the lights only work for a brief period of time them seem to short out unexpectedly, for no reason whatsoever. The high beams have been replaced multiple times as well. I purchased the fluorescent bulbs for better night vision. The lights were bright for a short period them dimmed and are only as bright as they should be if they were on low beam. This is some sort of an electrical issue or something to do with a manufacturer’s defect. Since I purchased my vehicle almost 4 years ago, there has been an ongoing issue with the transmission or alternator. The car “jumps out of gear” when putting the vehicle into park or when shifting the vehicle into drive from park. There is also a constant loud “humming/vibration” sound that clicks on and off continuously once the car is initially crunk up. The passenger door is coming off due to the loosening of bolts I assume but I’m not certain. Nothing has happened to cause this issue. The power outlets in the vehicle get extremely hot at times and cause phone cords to heat up. This has caused my phone to be destroyed! The rear view camera is now blurry with lines going through it. This is only happening when the car is put into reverse and rear view camera is in use. The Bluetooth and media in the vehicle gets stuck on “Sync Line In” & at times will not change to any other setting. This seems to be an electronic issue as well. There have been MANY recalls on my vehicle and I have taken it to the Ford dealership for repair each time however, none of these issue have been resolved . I am a single mother who work’s full time and is a full time student. This is my only form of transportation. I should not have to worry rather or not my car is safe for my children and I.
Aug 24, 2023
VISIBILITY,AIR BAGS
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to roll down the passenger’s and driver's side windows, the windows failed to function as needed. Additionally, the contact stated that several buttons on the steering wheel failed to function as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Jul 06, 2023
AIR BAGS,SEAT BELTS,SEATS
1 complaint
On May 15, 2023 I got in my car, proceeded to drive off when I noticed that the airbag light was still illuminated on the instrument panel. I notified the dealership the next day and dropped my car off on May 17, 2023. On May 19 a diagnostics test was run and revealed that I had a faulty seat belt buckle. I declined service on the car. This was shocking to me since I took my car to them less than 4000 miles and less than a year ago for the airbag light staying on again in 2022. At that time it was revealed that it was the passenger seat position sensor & it was repaired. In 2020 my car was also a part of Recall 19S25 for the seat belt. In 2018 repairs were also done on my car due to the airbag light coming on as well. I'm driving the car but now don't know if it is safe to drive. When I picked up the car, the light was still on but about 4-5 days later the light went off by itself. The passenger seat has barely been used since I purchased the car in 2015. After the repairs were done in 2022, the seat/seat belt has not been used so I don't understand how it can be faulty. It seems to me that there's a defect somewhere and it should be investigated. I would appreciate if this is given serious consideration. When I spoke with Ford Motor Company, they told me to contact you to have you investigate the matter. I am working with the Customer Relations Rep with Ford of Franklin- [XXX] at [XXX] regarding this matter. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
May 30, 2023
STEERING,SUSPENSION,WHEELS
1 complaint
I was driving on the freeway yesterday, about 70mph driving conditions were good, it was sunny and warm, and traffic was flowing regularly, and I felt as thought something gave way or loosened up because the car and steering ability were not in synch. I was then approaching a congested area and needed to slow down but the brakes did not brake as fast as they should of and I almost smashed right into the car in front of me. There felt like a disconnection between the brakes, the steering, and the entire car. I have keep my care well maintained and do not miss my regular maintenance appointments. I just had it smogged, with a change of oil and 80k inspection. The tires were checked and everything was ok. There were no indicator lights or alerts however, I do have a light that will not shut off and i was told subject to a recall. It's the front fog lights? or running lights? its the front lights not head lights but the ones the side. That light doesn't impact my driving ability. This is a very unsafe and frightening experience and I would like it investigated before someone really gets hurt.
Apr 20, 2023
STEERING,SERVICE BRAKES, HYDRAULIC
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the steering wheel drifted to the left while depressing the brake pedal, and excessive force was needed to maneuver the steering wheel. The air bag warning light was intermittently illuminated. The vehicle was taken to a local dealer on numerous occasions, where the failure could not be duplicated. The vehicle was taken to an independent mechanic on four separate occasions, where it was diagnosed that a wheel alignment was needed; however, after the alignment was completed, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed that all tires needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Kings Ford (9555 Kings Auto Mall Rd, Cincinnati, OH 45249), where it was diagnosed that another alignment was needed; however, the failure persisted after the repair. Additionally, the contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken back to the dealer and the mechanic related the failure to the recall; however, the dealer confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The contact was advised to apply the parking brake whenever parking the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.
Apr 19, 2023
VEHICLE SPEED CONTROL,ENGINE
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle accelerated independently. While attempting to park the vehicle, the vehicle accelerated over the parking block. The bumper was detached. The engine warning light was illuminated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was taken to an independent mechanic who stated there was a slow leak and referred her to the dealer. The manufacturer was not contacted. The failure mileage was unknown.
Apr 17, 2023
POWER TRAIN,LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages) and 22V413000 (Power Train), however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the steering wheel seized. Additionally, the traction control warning light was illuminated. The failure mileage was approximately 80,000. Parts distribution disconnect.
Feb 24, 2023
UNKNOWN OR OTHER,STRUCTURE
1 complaint
My sun visor came off when I went to put it down while I was driving which almost led to a car accident on the highway. The one in my passenger side is doing the same thing.
Feb 17, 2023
STEERING,SERVICE BRAKES
1 complaint
Brake line delaminated - had to replace after brakes went out completely. Paid out of pocket for repair after tow. Power assist steering stopped working abruptly. Had bolts replaced for earlier recall related to salt in states with winter conditions which could cause this exact issue of the power steering to fail. Hill assist is also not working.
Sep 11, 2022
STEERING,LANE DEPARTURE
1 complaint
Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.
Aug 14, 2022
PARKING BRAKE,SEAT BELTS
1 complaint
The contact owns a 2015 Ford Fusion. The contact while attempting to came to a complete , the contact stated felt a Boeing feeling coming for the brake panel before coming to a complete stop. The vehicle was taken to the dealer where the failure was not able to be determined. On a separate occasion, the contact stated that while driving 30 MPH and her child was saying his seat beat in the rear passenger side was tight on him, The contact pulled over and pulled and attempting to pull the seat beat loosen the seat belt but it would not loosen up. The contact shut off the vehicle so the seat beat to loosen but it still would not loosen. The contact had to cut the seat beat to unstrap her child. The vehicle was taken to the dealer and they stated that there were no recalls on the rear seat belt. The manufacturer was not notified of the failures. The failure mileage was approx. 80,000.
Aug 09, 2022
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to lock the front driver’s side door, the digital code buttons on the door were flashing however, the door would not lock securely. Additionally, the rear trunk lid would erroneously open and the instrument panel and dashboard lights would flash on and off. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 127,000.
Jul 05, 2022
EXTERIOR LIGHTING,ENGINE
1 complaint
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. Additionally, the brake lights remained on continuously even after the vehicle was turned off. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Jun 28, 2022
ELECTRICAL SYSTEM,AIR BAGS,LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2015 Ford Fusion. The contact stated while driving 65-70 MPH, the messages: "Failed to Connect to AC Control System”, “SRS Air Bags System Malfunctioning" and "Blind Spot Visual System Not Working" were displayed. Additionally, the vehicle went into limp mode independently and would not accelerate over 65 MPH. The contact stated upon parking the vehicle, the doors and windows failed to unlock. The contact banged the front driver's side door several times and the door finally unlocked. The contact was also able to unlock the rear driver's side door after several attempts. However, the front and rear passenger side doors remained locked. The vehicle was taken to the dealer but the dealer declined to assist. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Jun 23, 2022
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,BACK OVER PREVENTION
1 complaint
Electrical system failure on multiple components. Upon start entertainment system (radio, nav, etc.) is inoperable, A/C does not function, windows will not roll down. Has happened on multiple occasions.
Jun 18, 2022
EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
In August 2019 I reported to Ford that the brake lights were staying on all the time even when the car was shut off. I was still able to drive my car (Ford Fusion Hybrid 2015) to the Ford Dealer Ship in Sarasota. I was told they have to keep the car because it's a danger and not legal to drive with that kind of defect of my brake lights. I had to pay $ 1115.24 for the repair of the car . Ford had to replace the brake pedal assembly. My car was in the shop for a month. They also replaced the steering wheel bolt which was a recall 18S08. In my opinion I paid for a repair that is now a recall. Will I be able to get my money back and a compensation for not having a car for 1 month provided we are talking here about the same issue?
Feb 05, 2022
VISIBILITY
1 complaint
The contact owns a 2015 Ford Fusion Hybrid. The contact stated the rearview camera failed to turn on or would temporarily turn on while reversing. There were no warning lights illuminated. The vehicle was not diagnosed by an independent mechanic or dealer. The dealer was notified of the failure and advised the contact that he would be responsible for the cost of the repair because there were no recalls related to the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 18,000.
Oct 28, 2021
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
Randomly and without warning, the entire climate control system shuts off as well as the entire center console. The only message during this period is "temporarily lost communication with climate control". When all this shuts off, the drivers side controls for the windows becomes inoperative as well as the passenger side lock/unlock button. This renders a safety hazard because during times of heat and cold it becomes impossible to run the climate control or roll the windows down for any air movement. Also an extreme hazard is the passenger is unable to unlock the doors in even of an emergency. Occasionally when this happens, the air bag light will illuminate, causing unknown safety hazards in that aspect. I have contacted the dealership and was told it sounds like a potentially faulty computer module, or faulty wiring that could cost thousands to repair. The issue occurs 80% of the time the car is in operation and seems to happen more on hot days where it becomes critical to have air movement/AC.
Jul 04, 2021
SUSPENSION,ELECTRICAL SYSTEM
1 complaint
I just bought a new Battery. And I keep getting no crank no start. Rear suspension keeps squeaking as if it's not lubricated.
Jun 25, 2021
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I FOUND LITTLE LIGHT YELLOW PLASTIC UNDER MY RUG AFTER NOT KNOWING WHAT WAS WRONG WITH MY CAR THE BACK LIGHT BRAKE LIGHT WON'T TURN OFF IT'S A LITTLE BUTTON THAT CONTROL THE BRAKES NOW MY BACK LIGHT WON'T TURN OFFF I HAVE TO TAKE THE FUSE OUT AND MY CAR WON'T GO PAST 45-50 MPH BEFORE IT STARTS STALLING. THE YELLOW PLASTIC I CANNOT FIND ANY WHERE. WHAT KEEPS POPPING UP IS HILL START NOT AVAILABLE AS WELL
Mar 30, 2021
STEERING,SUSPENSION
1 complaint
WHEN STEERING THE CAR IN A TURN, SUCH AS ON AND OFF RAMPS, THE STEERING WHEEL WILL JERK IN THE DIRECTION OF STEERING AND THE (TCS) TRACTION CONTROL SYSTEM LIGHT COMES ON. THIS BEGAN HAPPENING AFTER TAKING THE CAR TO THE DEALERSHIP TO HAVE A RECALLED STEERING BOLT REPLACED. I HAVE TAKEN THE CAR TO THREE FORD DEALERSHIPS, AND NONE OF THEM CAN FIND ANYTHING WRONG. I TOOK THE CAR TO THE FORD DEALERSHIP RECENTLY ON 2-26-2121 AND WAS TOLD THAT THE STEERING BALL JOINT NEEDED TO BE REPLACED FOR $610.00 WHICH I FOUND ABSURD.
Mar 05, 2021
STEERING,AIR BAGS,FORWARD COLLISION AVOIDANCE
1 complaint
WHILE IAM DRIVING SOME TIME AIR BAGS IMAGE LIGHT UP ON THE SPEEDOMETER, COLLISION WARNING WILL ALSO LIGHT UP AND STEERING GETTING TIGHTER .THIS IS HAPPENING WHILE IAM DRIVING ON THE STREETS AND SOME TIME ITS HAPPENING ON FREEWAY TOO
Feb 16, 2021
STEERING,FORWARD COLLISION AVOIDANCE
1 complaint
WHILE DRIVING ON LOCAL ROAD LOSS OF POWER STEERING AND ABS SYSTEMS. SIMILAR TO RECENT RECALL OF OTHER FORD FUSIONS, BUT MY VIN IS NOT COVERED BY THE RECALL.
Dec 02, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
WHEN GETTING READY TO PARK THE CAR THE CAR SAYS IT'S IT NUETRAL BUT IT'S ACTUALLY I BELIEVE IN PARK. I TOOK MY FOOT OFF THE BREAK AND IT WAS MOVING BACKWARDS. I PUT THE PARKING BREAK ON THE CAR SO IT IS STATIONARY.
Nov 15, 2020
STEERING,POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
THE RPMS REV AND SHIFTING HESITATES. WAS AT A STOP LIGHT, WENT TO DRIVE OFF FROM LIGHT AND IT STALLED IN INTERSECTION AS IT WAS STUCK IN GEAR AND FINALLY WENT INTO GEAR. IT SLOW, HARD SHIFTS AT USUAL TIMES. THE STALLING HAPPENS OUT OF THE BLUE. I DO NOT GO FAR BECAUSE I DON'T WANT TO HAVE AN ACCIDENT FROM IT STALLING IN GEAR! I'VE PUT SO MUCH MONEY ON TRANNY WORK, THIS IS RIDICULOUS TO NOT HAVE A SAFE VEHICLE AND HAVE TO WORRY ABOUT BEING STRANDED.
Nov 13, 2020
SEATS,UNKNOWN OR OTHER,ENGINE
1 complaint
NA
Nov 11, 2020
STEERING,SEAT BELTS,STRUCTURE
1 complaint
FUSE CONTINUES TO POP. THE VEHICLE WAS DRIVEN TO A GROCERY STORE AND AFTER THE SHOPPING THE VEHICLE STARTED UP BRIEFLY THEN DIED. WE CHANGED THE FUSE AT THE PARKING LOT BUT IT POPPED THE FUSE AGAIN. WE ENDED UP HAVING IT TOWED. THE MECHANIC BELIEVES IT IS A FUEL PUMP ISSUE OR WIRING TO THE FUEL PUMP. WE ARE ON MILITARY ORDERS IN ITALY AND HAVE BEEN UNABLE TO REACH FORD TO AUTHORIZE REPAIR SINCE WE DO HAVE A VALID EXTENDED WARRANTY. ITALIAN FORD DEALERS WILL NOT WORK ON AMERICAN SPEC CARS. WE HAVE A CERTIFIED MECHANIC WHO HAS ACCESS TO FORD BUT NEEDS THE AUTHORIZATION CODE IN ORDER TO START REPAIRS AND RECALLS. WE ARE GETTING THE RUN AROUND WITH FORD'S CUSTOMER SERVICE HOTLINES AND NO ONE SEEMS TO BE WILLING TO HELP. WE CANNOT SHIP THE VEHICLE BACK TO THE STATES WITH ACTIVE RECALLS ON IT. THE VEHICLE IS COMPLETELY BROKE DOWN CURRENTLY. WE ARE UPSET ON HOW FORD SUPPORTS ITS MILITARY!
Oct 02, 2020
STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE'S FRONT DRIVER-SIDE DOOR LOCK FAILED TO LATCH SECURELY. THE CONTACT SECURED THE DOOR WITH STRAPS. THE CONTACT CONTACTED BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023, (602) 457-2144) WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Apr 06, 2020
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
HAS PROBLEMS STARTING AFTER PUTTING GAS IN THE TANK. CHECK ENGINE LIGHT ON, MECHANIC SAYS IT'S A PURGE VALVE. KNOW ALOT OF OTHER FUSION OWNERS WITH SAME PROBLEM. SEEMS TO BE HAPPENING AROUND 40,000 MILES. HAVE TO SIT AT GAS STATION ABOUT 10 TO 15 MIN SOMETIMES. OTHERS TIMES JUST STARTS ROUGH.
Mar 30, 2020
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXHIBITED MULTIPLE FAILURES. THE VEHICLE LOST POWER INDEPENDENTLY AND THE BRAKE PEDAL FAILED TO ENGAGE WHILE DRIVING. ALSO, AFTER FUELING THE VEHICLE, THE ENGINE FAILED TO START. FURTHERMORE, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO ELK GROVE FORD (9645 AUTO CENTER DRIVE, ELK GROVE, CA 95757, (916) 478-7000) WHERE IT WAS DETERMINED THAT THE WINDSHIELD WIPER FLUID PENETRATED THE BRAKE FLUID. THE BRAKE LINES, CALIPERS, AND THE BATTERY WERE REPLACED TWICE; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURES AND THE VEHICLE CONTINUED TO STALL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Dec 31, 2019
STEERING,WHEELS
1 complaint
I WAS DRIVING BACK FROM GROCERY SHOPPING WHEN I LOST CONTROL OVER STEERING. THE MOMENT WHEN I LOST CONTROL WAS DURING MY SLIGHT RIGHT TURN MOVING AT SPEED OF ABOUT 30MPH I DID NOT KNOW WHAT HAPPENED AT THE MOMENT BECAUSE I WAS MORE FOCUSED TO NOT HIT ANYONE PRESENR AT THAT MOMENT ON THE ROAD. GOOD THING IS THAT SCHOOL ACROSS THE ROAD WAS CLOSED BECAUSE TIMING WHEN THIS HAPPEN WAS AROUND THE TIME WHEN PARENTS USUALLY PICK THEIR KIDS FOR SCHOOL. AFTER I PARKED CAR I INVESTIGATE TO SEE WHAT HAD HAPPEN. THERE WERE THREE MESSAGES INDICATING THAT SOMETHING WAS WRONG: 1. STEERING ASSIST FAULT - SERVICE REQUIRED, 2. SERVICE ADVANCETRAC AND 3. HILL START ASSIST NOT AVAILABLE. I WAS SEARCHING TODAY TO SEE OTHER PEOPLE EXPERIANCE AND RESULTS WERE POSITIVE A LOT OF CASES LIKE THIS ONE. THINGS THAT ALL REPORTS HAVE IN COMMON IS THAT ALL OWNERS NEEDED TO PAY TO FIX CAR NO OPTION FOR RECAL. EVENTHOUGH THAT MODELS LIKE THIS ONE USED TO HAVE SEVERAL THINGS THAT NEEDED TO BE CHANGED ON SIMILAT THINGS IN THE PAST.
Dec 26, 2019
STEERING,ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL AND COMPUTER MALFUNCTIONS, INCLUDING THE FRONT WINDSHIELD WIPERS RANDOMLY ACTIVATED AND BOUNCED UP AND DOWN. THE INSTRUMENT CLUSTER LIGHTS SHUT OFF AND THE GAUGES STOPPED WORKING. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE WOULD NOT IMMEDIATELY START. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
Oct 01, 2019
POWER TRAIN,AIR BAGS,SEAT BELTS,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE AIR BAG INDICATOR ILLUMINATED AND FLASHED ON AND OFF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V590000 (SEAT BELTS) AND ANOTHER UNKNOWN RECALL LETTER REGARDING THE AIR BAGS. THE CONTACT TOOK THE VEHICLE TO BOB ROHRMAN SCHAUMBURG FORD (847-605-0800, LOCATED AT 815 EAST GOLF ROAD, SCHAUMBURG, IL 60173) WHERE THE DEALER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CALLED, BUT THE LINE WAS BUSY. THE FAILURE MILEAGE WAS APPROXIMATELY 139,888. *AS THE CONSUMER STATED THE ENGINE, STABILITY CONTROL, TRANSMISSION LIGHTS HAVE ALL ILLUMINATED. THE VEHICLE BROKEN DOWN TWICE. *JS
Sep 17, 2019
STRUCTURE,VISIBILITY/WIPER
1 complaint
DASH BOARD IS WARPING CAUSING DEFROSTER VENTS TO NOT PROPERLY CLEAR THE WINDSHIELD. DASH BOARD IS RUBBING ON THE WINDSHIELD CREATING A DISTRACTING SQUEAKING NOISE WHEN DRIVING. DASH BOARD IS ALSO SUNKEN UP AND DOWN ACROSS THE WINDSHIELD LINE.
Sep 13, 2019
STEERING,POWER TRAIN,UNKNOWN OR OTHER
1 complaint
MOVED MY TRANSMISSION FROM DRIVE TO PARK AND IT GOT STUCK IN PARK. TRIED TO MOVE IT BACK TO DRIVE BUT TRANSMISSION WOULDN'T SHIFT. IN CAR THE TRANSMISSION SHIFTS TO DRIVE BUT IT DOESN'T MOVE
Aug 08, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
THE VEHICLE WAS IN MOTION IN A CITY STREET. THE GAS PEDAL STOPPED WORKING AND SEEMED TO BE ACCELERATING ITSELF. BRAKES CONTINUED TO FUNCTION PROPERLY.
Mar 21, 2019
SUSPENSION,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
IF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR. AND NOW WHITE SMOKE BILLOWS OUT OF THE TAIL PIPE WHEN IT'S CRANKED. SECOND PROBLEM....ELECTRICAL. SOME OF THE STEERING WHEEL BUTTONS, SUCH AS CRUISE AND HANDS-FREE CALLING STOP WORKING OVER TIME. THIRD PROBLEM.... FRONT CV JOINTS WEAR OUT WAY TOO SOON. I HEARD OF A RECALL ON THE NEWS A COUPLE OF MONTHS AGO FOR MY CAR THAT SOUNDED LIKE MY ENGINE ISSUE, BUT NOW I CAN'T LOCATE THE RECALL ANYWHERE. THEY EVEN TOOK IT OFF OF THE NEWS CHANNEL'S WEBSITE. DURING THE BROADCAST, THEY SAID THE RECALL WOULD BEGIN DECEMBER 10TH. WHAT HAPPENED??? DID FORD CHANGE ITS MIND? SURE WOULD HELP ME OUT! I'M ENTERING THE OCCURRENCE DATE 1/1/17, BUT THIS HAS BEEN GOING ON WELL OVER ONE YEAR, MAYBE 2.
Dec 20, 2018
AIR BAGS,STRUCTURE
1 complaint
WAS REAR ENDED TURNING OFF MOUNTAIN HIGHWAY BY AN F350 AND A VAN HIT THE TRUCK THAT HIT ME, HE WAS GOING AT LEAST 50 MILES AN HOUR WHEN HE HIT ME FELT LIKE HE SHOVED ME SO HARD I WAS AIRBORNE!!! NO AIRBAG WENT OFF WHICH THE OFFICER WHO WAS ON A WITNESS TO THE ACCIDENT AND THEN STOPPED AND MADE SURE EVERYONE WAS OK !! MY BODY STILL HURTS !!
Nov 05, 2018
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
"TAKATA RECALL" IN ADDITION TO THIS RECALL, I HAVE 2 OUTSTANDING RECALLS WITH A REFUSAL TO WORK ON A MISFIRE AND ENGINE ISSUES. MY CAR HAS SHUT DOWN WITH NO WARNING ON THE ROAD, MISFIRING WITH NO WARNING, AND NO INFORMATION ON THESE COMMON ENGINE FAILURES WAS GIVEN TO ME. NO PROOF HAS BEEN GIVEN OF ISSUES AND AM BEING FORCED INTO PURCHASING A NEW ENGINE. I HAVE BEEN REFUSED ALL HELP AND HAVE BEEN WAITING ABOUT A MONTH FOR ANSWERS.
Oct 26, 2018
STEERING,ENGINE
1 complaint
RECALL # 18S20: HELLO THERE MY SHIFTER CABLE BUSHING WHICH HAS BEEN NAMED IN A RECALL FAILED LAST THURSDAY. I WAS BACKING OUT OF MY DRIVE WAY WITH MY KIDS IN THE CAR AND THE CAR GOT STUCK IN PARK, HOWEVER THE CAR WAS ROLLING AND THE DISPLAY SAID THE CAR WAS IN NEUTRAL. I PUT THE BRAKE ON AND SET THE PARKING BRAKE BEFORE TURNING THE CAR OFF. I LOOKED UNDER THE HOOD AND SURE ENOUGH THE SHIFTER CABLE WAS VISIBLE AND DISCONNECTED FROM THE TRANSMISSION. I GOOGLED A PICTURE OF THE PART JUST TO CONFIRM AND WAS ABLE TO DETERMINE THAT THE WHITE PIECES AND CORROSION THAT WERE LEFT BEHIND WERE REMNANTS OF THE CABLE BUSHING WHICH LOOKS LIKE A WHITE BEAD. THE RECALL NUMBER IS 18S20 AND THE NOTICE INSTRUCTS ME TO GO TO THE LOCAL DEALER TO HAVE THIS REPLACED. I CONTACTED TWO LOCAL FORD DEALERS AS INSTRUCTED AND THEY DO NOT HAVE THE PART. THEY STATED THAT THEY WOULD CONTACT ME WHEN ITS AVAILABLE AND THE HAVE NO ETA ON PART AVAILABILITY, HOWEVER MY VEHICLE IS NOT DRIVABLE WHILE I AM WAITING. I AM A SINGLE PARENT WITH SCHOOL AGED CHILDREN AND I HAVE TO WORK AND CANNOT AFFORD A RENTAL AND THERE ARE NO LOANER CARS BEING OFFERED. I HAVE TWO JOBS AND I HAD TO RESIGN FROM ONE JOB DUE TO THE INCONVENIENCE AS THE HOURS ARE LATE AND THERE ISN'T ANY TRANSPORTATION AVAILABLE AFTER A CERTAIN TIME.
Sep 04, 2018
SUSPENSION,UNKNOWN OR OTHER
1 complaint
THE SHIFTER ON MY CAR READS PARK BUT THE ACTUAL GEAR IT IS IN IS NEUTRAL. I'VE TAKEN THE CAR TO SUPREME FORD IN SLIDELL, BUT WAS TOLD THE PARTY'S TO FIX THE RECALL WEREN'T IN. I THEN CALLED THE CORPORATE OFFICE AND WAS TOLD I WOULD HAVE TO PAY FOR A DIAGNOSTIC BEFORE GETTING THE RECALL FIXED ON MY VEHICLE. I THOUGHT MY CAR WAS IN PARK ONE NIGHT AND IT ENDED UP ROLLING INTO SOMEONE'S DRIVEWAY BY THE TIME I WOKE UP THE NEXT MORNING.
Aug 20, 2018
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
RECALL NUMBER:18S20 NHTSA RECALL NUMBER:18V471 ON JULY 20,2018 APPROXIMATELY 3:45AM I PULLED IN A PARKING LOT I PUT MY CAR IN PARK AND WENT TO GET OUT OF MY VEHICLE AND MY VEHICLE BEGAN TO ROLL BACKWARDS ALMOST RUNNING OVER MY FOOT AS I WAS EXITING MY VEHICLE , I IMMEDIATELY JUMPED BACK INSIDE TERRIFIED AND HELD MY FOOT ON THE BRAKE WHILE HAVING AN PANIC ATTACK. I SAT FOR HOURS HOLDING MY FOOT ON THE BRAKE BECAUSE I COULDN'T BREATHE AND COULDN'T THINK WHEN I FINALLY COULD CATCH MY BREATH AFTER SEVERAL PHONE CALL ATTEMPTS I FINALLY GOT A RELATIVE ON THE PHONE AND ASKED WHAT TO DO, THEY SUGGESTED PUTTING MY EMERGENCY BRAKE ON UNTIL I COULD CONTACT MY DEALERSHIP WHICH DIDN'T OPEN UNTIL 9:30AM. AFTER TESTING I RECEIVED A PHONE CALL SAYING THE BUSHINGS THAT ATTACH THE SHIFTER CABLE TO THE TRANSMISSION HAD DETACHED FROM THE TRANSMISSION CAUSING MY VEHICLE TO BE IN PARK BUT STUCK IN REVERSE CAUSING THE VEHICLE TO ROLL BACKWARDS WITHOUT ME KNOWING BECAUSE I THINK IT'S IN PARK AND THERE'S NO SIGN OF ME KNOWING IT'S STUCK IN REVERSE EXCEPT WHEN IT STARTED TO ROLL AWAY AND ALMOST OVER ME AS I WAS GETTING OUT. THIS HAS BEEN SUCH AN BIG INCONVENIENCE FOR ME THIS HAS CAUSED ME TO MISS WORK FROM 7/20/2018-7/24/2018 BECAUSE I HAD NO TRANSPORTATION TO WORK (MY COMMUTE TO WORK IS 1.5 HOURS), MY SON WAS NOT ABLE TO GO TO CHILDCARE,ECT. AND FORD HAS OFFERED ME NO HELP BECAUSE THEY SAY THE REPLACEMENT BUSHINGS AREN'T EVEN IN PRODUCTION YET. FORD IS TELLING ME THERE IS NOTHING THEY CAN DO BECAUSE THE RECALL IS NOT ACTIVE YET SO NOW I HAVE TO LOSE MY JOB, ONLY INCOME, MY BILLS HAVE BECOME DELINQUENT DUE TO ME NOT HAVING TRANSPORTATION TO AND FROM WORK THIS IS NOT RIGHT AND FORD SHOULD NOT TREAT CUSTOMERS THIS WAY AND SHOULD ACCOMMODATE ME UNTIL THEY FIGURE OUT A SOLUTION THIS RECALL SHOULD HAVE BEEN HANDLED IN A MORE TIMELY MANNER IM PAYING MONEY FOR A CAR AND I HAVE NO TRANSPORTATION.
Jul 31, 2018
AIR BAGS,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING MY CAR AT THE DAY TIME AND I WANTED TO AVOID A DEER CROSSING THE ROAD, THE CAR STEERING WHEEL LOCKED UP AND COULD NOT TURNED THE WHEEL. CONSEQUENTLY, THE CAR HITS A TREE AND GOT TOTALLY DAMAGE. WHEN THE CAR HITS THE TREE, THE AIRBAGS DEPLOYED BUT DID NOT STAY INFLATED, BUT INSTEAD DEPLOYED DEFLATED.I WAS SERIOUSLY INJURIED AND GOT TRANSPORTED TO THE TRAUMA CENTER IN ATLANTA FOR EXAMINATION. THE REASON I AM REPORTING THIS COMPLAIN IS THAT MY CAR FORD FUSION 2015 IS ON RECALL BY FORD COMPANY. ON MAY 22/2018, I TOOK THE CAR TO THE FORD DEALERSHIP LOCATED IN THE CITY I LIVE TO FIXED THE PROBLEM. THE SAME DAY THE COMPANY CALLED ME THAT THE PROBLEM IS FIXED AND THE CAR NEEDS TO BE PICK UP. WHAT I DID. MY ACCIDENT HAPPENED ON THE THIRD DAY AFTER THE WORK. SO, I DID NOT KNOW IF THE REAL PROBLEM IS FIXED. IF YES, WHY THE STEERING WHEEL IS LOCKED AND I COULDN,T CONTROL THE CAR? BEFORE THE ACCIDENT, I OFTEN AVOID DEERS ON THE RAOD AND NOTHING HAPPENED. WHY THE ACCIDENT HAPPENED AT THIS TIME? AFTER THE ACCIDENT, THE POLICE CAME AND THE RESCUE TEAM CAME TO THE PLACE AND THEY WILL MADE THE REPORTS TO THE INSURANCE COMPANY FOR CLAIMS. BUT I HAVE TO DO THIS TO THE OFFICIAL DEPARTMENT TO INVESTIGATE THE PROBLEM AND TO TAKE THE APPROPRIATE ACTION AGAINST FORD COMPANY. THIS WILL SAVE OTHER CITIZEN LIVE ON THE ROAD. THANKSTO BE TO THE GOD THAT I AM ALIVE. I GOT MINOR INJURIES ON MY ARMS BUT FEEL PAINS IN SOME PARTS OF MY BODY. THE DOCTOR PRESCRIBED SOME PAIN KILLERS THA I AM USING NOW. THE EXAM DID NOT SHOW ANY INTERNAL PROBLEM BUT I HAVE TO BE MONITORIZED FOR EVENTUAL ISSUES. I AM A STUDENT I COULD NOT GO TO SCHOOL AT THIS MOMENT. THIS ISSUE IS SERIOUS AND NEED TO BE TAKEN SERIOUSLY. THE CAR COULD NOT BE FIXED AND RUN. MY INSURANCE WILL DO THE REST BUT I AM VERY CONCERNED ABOUT THE THE AMOUNT OF THE BILLS THAT GONNA COME OUT. SO, PLEASE, OFFICIALS, I NEED YOUR HELP. THA
May 26, 2018
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
2015 FORD FUSION- AFTER SITTING FOR SHORT PERIODS OF TIME THE VEHICLE WILL NOT TURN ON UNTIL MULTIPLE ATTEMPTS. THE BATTERY IS GOOD. NO JUMP IS REQUIRED. VEHICLE WILL GO FROM NO POWER ON THE FIRST ATTEMPTED START TO MANAGING TO POWER ON WITHIN A COUPLE OF MINUTES. WHILE IN DRIVE, THE VEHICLE WILL NOT SWITCH GEARS APPROPRIATELY. THE ENGINE WILL REV, PULL, AND THEN SWITCH GEARS VERY ROUGHLY. THIS HAS BEEN LOOKED AT BY A LOCAL MECHANIC. THE MECHANIC COULD NOT FIND ANY PROBLEMS EVEN THOUGH IT HAS BEEN A CONSISTENT OCCURRENCE. MECHANIC STATED THAT THIS IS COMMON IN NEWER FORDS.
Apr 29, 2018
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
THE BRAKES OF MY CAR WENT COMPLETELY OUT. EVEN WHILE IN 'PARK,' THE CAR WOULD MOVE. IT WAS TOWED TO LOCAL DEALERSHIP WHERE WE WERE TOLD THE BRAKE BOOSTER NEEDED TO BE REPLACED. LUCKILY, WHEN THIS HAPPENED, I WAS GOING AT A VERY SLOW RATE OF SPEED ON A CITY STREET AND WAS ABLE TO USE MY EMERGENCY BRAKE TO AVOID AN ACCIDENT.
Apr 20, 2018
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I LITERALLY JUST BOUGHT THIS CAR AND WITHIN 15 MIN OF DRIVING OFF THE LOT IT STALLED MULTIPLE TIMES IN THE DRIVE THRU AND THEN AGAIN WHEN PULLING ONTO THE ROAD AND ONCOMING TRAFFIC ALMOST HIT US. TERRIFYING.
Mar 03, 2018
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
CAR STOPPED DEAD WHILE DRIVING 65 MILES AN HOUR ON HIGHTWAY. I WAS ABLE TO GET CAR OVER TO SIDE OF ROAD AND TRIED TO START CAR IT STALLED OUT MULTIPLE TIMES ONCE STARTED ENGINE LIGHT WENT ON. BROUGHT TO DEALER WHO ONLY REPLACED BATTERY. CAR ENGINE LIGHT STILL GOING ON AND IT IS STILL STALLING. THIS IS THE 2ND TIME IN 6 MONTHS THIS HAS HAPPEND TO THIS FORD FUSION IT IS ONLY 2 YEARS OLD.
Nov 20, 2017
POWER TRAIN,STRUCTURE,WHEELS
1 complaint
RECENTLY, WHILE TRAVELING FROM CHICAGO, IL TO LAS VEGAS NEVADA, I EXPERIENCED MECHANICAL ISSUES WITH MY 2015 FORD FUSION. THE CAR BROKE DOWN IN LAS VEGAS, NEVADA, WHERE I TOOK IT TO A LOCAL REPAIR SHOP, DUE TO THE CLOSENESS OF THE WHERE IT BROKE DOWN. THE REPAIR SHOP STATED THAT THEY WOULD NEED A FEW DAYS TO DIAGNOSE THE VEHICLE. UNFORTUNATELY, I HAD NO MORE DAYS TO STAY IN VEGAS, AS I NEEDED TO RETURN HOME. THUS, I FLEW BACK TO CHICAGO, AND LEFT MY CAR IN LAS VEGAS, NEVADA IN THE CARE OF THE REPAIR SHOP FOR TESTING AND DIAGNOSIS AND REPAIR. THE REPAIR SHOP CALLED AND STATED THAT MY CAR NEEDED A NEW TRANSMISSION. THIS BEFUDDLED ME, AS MY CAR WAS JUST BARELY TWO YEARS OLD AND HAS LOW MILEAGE. UPON DOING SOME RESEARCH, I FOUND THAT FORD FUSIONS FROM 2013-2016 HAVE KNOWN MECHANICAL ISSUES WITH THE TRANSMISSION AND MANY HAVE ALREADY BEEN RECALLED. I CALLED THE FORD CORPORATE OFFICE AFTER THE REPAIR SHOP ADVISED THAT THE TRANSMISSION NEEDED REPLACING. I WAS ADVISED TO HAVE THE VEHICLE TOWED TO A FORD DEALERSHIP. I HAD THE CAR TOWED TO FRIENDLY FORD, WHERE I AM WAITING FOR THE DIAGNOSIS TO BE COMPLETED. HOWEVER, I WAS ALREADY ADVISED THAT IF IN FACT THE TRANSMISSION NEEDS TO BE REPLACED, IT WOULD BE TAKE APPROXIMATELY 4-6 WEEKS TO BE COMPLETED. THIS PRESENTS A TREMENDOUS INCONVENIENCE TO ME, AS I AM IN CHICAGO AND MY VEHICLE IS 1800 MILES AWAY FROM ME, ESSENTIALLY USELESS TO MY DAY TO DAY ACTIVITIES WHICH INCLUDE SCHOOL, WORK, DOCTORS' APPOINTMENT ETC. I AM A FULL-TIME STUDENT, AND WORK FULL TIME. UNFORTUNATELY, RECENTLY I HAVE BECOME VERY ILL AND HAVE HAD TO CATCH RIDES TO MY VARIOUS DOCTORS' APPOINTMENTS. GETTING AROUND HAS BEEN SIGNIFICANTLY CHALLENGING WITH NO VEHICLE. I BELIEVE THAT FORD KNEW THAT THERE WERE TRANSMISSION FAILURES ON AND FAILED TO RECALL ALL OF THEM TO SAVE MONEY, AND AVOID EXPENSIVE REPAIR COSTS ON POORLY
Aug 02, 2017
STEERING,SUSPENSION,POWER TRAIN
1 complaint
I'VE HAD STEERING AND TRANSMISSION ISSUES SINCE I PURCHASED THIS CAR THAT CAN'T BE AND/OR WON'T BE ADDRESSED BY THE DEALER. THE CAR IS VERY HARD TO KEEP IN THE LANE ESPECIALLY ON THE EXPRESSWAY. THE TRANSMISSION SHIFTS VERY HARD UPON ACCELERATION AND DECELERATION. THE SUSPENSION IS WEAK MAKING THE CAR SEEM AS IF IT'S SINKING ON THE DRIVERS SIDE AND BOUNCES WAY TOO MUCH AS WELL AS THE SWAYING AS THE CAR IS DRIVEN AND HAS WHERE ROLL ON TURNS. THE VEHICLE SITS TOO LOW TO CLEAR ALL DRIVE WAYS AND THE WIPERS DON'T CLEAR THE WINDOWS PROPERLY. THE FRONT WINDOW ALWAYS GETS FOGGY CAUSING THE HEAT OR AC TO BE USED CONSTANTLY.
Apr 05, 2017
STEERING,POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY VEHICLE HAS STALLED MULTIPLE TIMES DURING MOTION AND WHEN IT WAS IN STATIONARY. THERE WAS A MESSAGE POPPING UP ON THE DASHBOARD SAYING "TRANSMISSION NOT IN PARK", I TOOK IT TO MULTIPLE DEALERS TO SEE IF THEY CAN FIND THE ISSUE AND ALL OF THEM SAID THAT THEIR COMPUTER ISN'T DETECTING THE ISSUE THAT I'M HAVING. SO THEY CAN'T DUPLICATE MY CONCERN. I EVEN OPENED UP A LEMON LAW CASE IN NJ SO HOPEFULLY THEY CAN HELP ME. *TR
Dec 27, 2016
SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER
1 complaint
1ST OFF I'LL START WITH THE WORSE TO LEASE PROBLEMS, THE TRANS SHIFTING VERY SLOWLY AND HARD, THE CAR IS TOO LOW AND HITS EVERYTIME TO A DRIVEWAY IS ENTERED AT A MALL OR ANY PARKING LOT AND IS TOO LOW FOR CHICAGO WINTERS, THE SEATS ARE VERY CHEAP AND GET STAINS FROM DROPS OF WATER, CAR RIDES HARD AND NOISY ESPECIALLY THE REAR, POOR STEREO SOUND, VERY SLOW ACCELERATION, ELECTRONIC STEERING MAKES THE VEHICLE DIFFICULT TO CONTROL AND HARD TO STAY STRAIGHT IN LANE, AND EVERYTHING'S IN THE WRONG PLACE (ARM REST TOO LOW TO REACH STEERING WHEEL, SEAT TO LOW OR FAR AWAY TO REACH PEDALS AND ON LONG TRIPS WEARS THE DRIVER OUT FROM FIGHTING THE VEHICLE. OWN A 2005 TAURUS THAT MADE ME A REPEAT BUYER BUT THIS WILL BE MY LAST FORD AND TOYOTA, HYUNDAI AS WELL AS SOME OTHER CAR COMPANIES ARE JUST TOO PROBLEMATIC TO EVER PURCHASE AGAIN DUE TO ALL THE NEW TRANS AND STEERING PROBLEMS COMBINED WITH THE POOR CRAFTSMANSHIP MAKE OLDER VEHICLE LOOK SO GOOD NOW.
Jun 02, 2016
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I BOUGHT MY CAR IN OCTOBER OF 2015 (IT WAS PRE-OWNED) AFTER A COUPLE OF MONTHS I STARTED NOTICING THAT THE CAR UNEXPECTEDLY TURNS OFF WITH A MESSAGE SAYING, "TRANSMISSION NOT IN PARK" ON THE DASHBOARD SO I IMMEDIATELY TURN OFF THE CAR AND START IT BACK UP AND EVERYTHING WORKS FINE FOR A MONTH THAN THIS HAPPENS AGAIN. I CALL FORD CUSTOMER CARE MULTIPLE TIMES AND THEY TELL ME TO TAKE THE CAR TO THE DEALERSHIP AND HAVE THEM DO A DIAGNOSIS OF THE CAR, THEY DO, AND SAY "WE CAN'T FIND ANYTHING WRONG", IN THE FOLLOWING MONTH THE CAR SHUTS OFF WITH THE SAME MESSAGE POPPING UP ON THE DASHBOARD. I DO THE SAME PROCESS AND BEFORE. I EVEN CALL CUSTOMER CARE AGAIN AND THEY TELL ME THE SAME THING, SO I TAKE IT BACK TO THE DEALERSHIP AND THEY ALSO TELL ME THE SAME EXACT THING. THE THIRD TIME IT DOES IT AGAIN I CALL CUSTOMER CARE AND THEY STILL TELL ME THE SAME THING, BUT THIS TIME I REFUSED TO TAKE IT TO THE DEALERSHIP. NOW, I DRIVE FOR UBER AND I HAD A PASSENGER WITH ME AT THE TIME THAT HAPPENED. I WAS UNABLE TO STOP THE CAR BECAUSE THE BREAKS SEEMED TO BE LOCKED. AT THIS POINT I WAS DRIVING NOW A HILL.
Apr 22, 2016
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
AIR BAGS DID NOT DEPLOY IN CRASH. DEALER REPAIRED SAID VEHICLE AND SEAT BELTS WORK SOMETIMES AS WELL AS INSTRUMENT PANEL. VEHICLE CONSTANTLY PULLS TO THE RIGHT. DEALER SAYS NOTHING WRONG. OTHER ISSUES BUT NOT SAFETY RELATED.
Apr 01, 2016
AIR BAGS,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A TURN, THE BRAKES PULSATED WHEN THE VEHICLE WAS STOPPED. IN ADDITION, THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKES VIOLENTLY PULSATED AND RESULTED IN AN UNINTENDED ACCELERATION. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. A POLICE REPORT WAS FILED. THERE WAS ONE UNKNOWN INJURY REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Jan 04, 2016
SEAT BELTS,SEATS
1 complaint
WHEN MY PETITE WIFE SITS IN THE PASSENGER SEAT THE AIRBAG REMAINS OFF. SHE IS 5'1, APPROXIMATELY 100LBS. THE DEALER STATED THE CAR WAS DESIGNED THAT WAY AND DID NOT WANT TO LOOK INTO THE ISSUE. WE HAD THE SAME PROBLEM WITH OUR 2010 SUBARU LEGACY, THOUGH I NEVER REPORTED IT. IS THIS CORRECT? ARE THE FRONT PASSENGER AIRBAGS FOR THIS CAR DESIGNED AND TESTED NOT TO GO OFF FOR SOMEONE HER SIZE?
Dec 27, 2015
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHILE THE CAR IN REVERSE, IF THERE IS A INCOMING TEXT MESSAGE FROM THE PAIRED PHONE, THE PICTURES FROM THE BACKUP CAMERA SOMETIMES COULD BE LOST AND BLACKED OUT. HENCE, INCREASE THE CHANCE OF COLLISION.
Nov 16, 2015
POWER TRAIN,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
THERE IS A DEFECT IN THE WIPER AND/OR WINDSHIELD DESIGN - IT IS EXTREMELY HARD TO SEE WHEN IT IS RAINING, EVEN JUST MODERATELY RAINING, AND EVEN WITH THE WIPER SPEED ON HIGH. I CAN'T TELL IF THE WIPERS ARE TOO SLOW, IF THE ANGLE OF THE WINDSHIELD PROMOTES WATER RETENTION, OR IF THE PROBLEM IS WITH THE WIPER MECHANISM DESIGN (INSTEAD OF GOING THE SAME DIRECTION, THE WIPERS START IN THE MIDDLE AND GO SEPARATE DIRECTIONS TO THE OUTSIDE EDGE). FURTHERMORE, EVERY TIME THE WIPERS MAKE A PASS THERE APPEARS TO BE A FILM ON THE GLASS THAT TAKES A FEW SECONDS TO CLEAR ' IT LOOKS SPLOTCHY, AND ISN'T AFFECTED BY TEMP/DEFROST AT ALL. AT NIGHT WHEN PASSING ANOTHER CAR OR UNDER STREET LIGHTS THIS MAKES A TERRIBLE GLARE, AND OF COURSE THE FASTER YOUR WIPERS ARE GOING, THE MORE "FILM" THERE WILL BE BECAUSE THERE'S NO TIME FOR IT TO CLEAR BETWEEN PASSES. I BOUGHT THIS CAR WITH 16 MILES ON IT AND NOTICED IT THE VERY FIRST TIME I HAD TO DRIVE IN THE RAIN (I'M NOW AT 7500 MILES). BETWEEN THE INADEQUATE PREVENTION OF WATER ACCUMULATION AND THE STRANGE FILM, THIS CAR IS VERY DANGEROUS TO DRIVE IN THE RAIN, ESPECIALLY AT NIGHT. BEYOND THIS, I HAVE NOTICED FOR QUITE A WHILE THAT THE EXHAUST/MUFFLER MAKES A LOUD VIBRATION NOISE, AND AT TIMES THE TRANSMISSION SHIFTS VERY HARD WHEN APPLYING BRAKES (DOWNSHIFT) OR WHEN FIRST ACCELERATING.
Oct 26, 2015
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
THE VEHICLE IS A HYBRID PLUS. IT HAS A CHARGE PORT. THE VEHICLE WILL NOT ACCEPT A CHARGE AND CHECK ENGINE LIGHT IS ON. THE ENTIRE WIRING HARNESS FROM FRONT TO BACK HAS TO BE REPLACED. THIS JOB REQUIRES COMPLETE REMOVAL OF THE ENTIRE INTERIOR. ALSO FORD HAS NOT BEEN IN CONTACT WITH THE DEALER OR MYSELF IN 5 DAYS REGARDING THIS ISSUE. THIS IS THE 3RD TIME IT HAD BEEN IN THE SHOP - FIRST FOR A FAULTY DASH AND SECOND FOR A BAD AC COMPRESSOR. - VEHICLE HAS 1600 MILES ON IT.
Jul 29, 2015
STEERING,VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO THE SPACE AND STRUCK THE CAR PARKED BEHIND. NEEDLESS TO SAY, I WAS STUNNED. THE DIRECTIONS IN FORD'S MANUAL ARE SOMEWHAT, AT LEAST FROM MY PERSPECTIVE, UNCLEAR. ON PAGE 180, IT SAYS "THE DRIVER IS RESPONSIBLE FOR AVOIDING HAZARDS AND MAINTAINING A SAFE DISTANCE AND SPEED, EVEN WHEN THE SYSTEM IS IN USE." ON PAGE 182, THE MANUAL STATES "IF YOUR VEHICLE SPEED EXCEEDS 6MPH, THE SYSTEM SWITCHES OFF AND YOU NEED TO TAKE FULL CONTROL OF YOUR VEHICLE." I'M STILL UNCLEAR AS TO WHETHER THE BRAKES ARE OPERATED BY THE VEHICLE DURING PARKING ASSIST OR ME. FOR NOW, I'M NOT USING IT. THANK YOU FOR LOOKING AT THIS. REGARDS, *TR
Apr 21, 2015
STEERING,POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
I RENTED A 2015 FORD FUSION SE4 FOR 2 WEEKS FROM ENTERPRISE RENTAL CAR LOCATION AT 2090 N SR7, HOLLYWOOD, FL 33021, PH.NO. 954-964-9954. DURING THE DRIVE BACK TO ENTERPRISE TO RETURN THE VEHICLE, MY KNEE BRUSHED UP AGAINST THE FOB DANGLING FROM THE KEYED IGNITION SWITCH, THE KEY ROTATED TO THE ACC POSITION FROM THE RUN/ON POSITION AND THE ENGINE STOPPED. I WAS IN DRIVE AT THE TIME, SO I STOPPED THE VEHICLE, PLACED THE TRANSMISSION SHIFTER IN PARK AND RESTARTED THE ENGINE. ON ARRIVAL AT ENTERPRISE WHILE STOPPED IN THEIR PARKING LOT WITH FOOT ON THE BRAKE AND THE TRANSMISSION IN DRIVE, I WAS ABLE WITHOUT ANY DIFFICULTY TO TURN THE IGNITION KEY TO ACCESSORY OR OFF WHILE THE TRANSMISSION WAS STILL IN DRIVE. I DEMONSTRATED THIS SAME PROCEDURE TO THE ENTERPRISE AGENT, BUT FELT THAT NHTSA AND FORD NEED TO KNOW THAT THIS VEHICLE IS UNSAFE TO DRIVE PRIOR TO REPAIRS TO THE IGNITION SWITCH. I EMAILED FORD WITH A SIMILAR REPORT TO THIS ONE. VIN: [XXX] FL TAG # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mar 18, 2015
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
VEHICLE LOST ALL POWER AND DID NOT ALLOW ACCESS TO VEHICLE BY OWNER. EVENTUALLY, OWNER WAS ABLE TO GAIN ACCESS. VEHICLE TOWED TO DEALERSHIP, WHERE VEHICLE DIAGNOSED WITH A "DEAD" BATTERY. SEVEN DAYS LATER BLUE CHARGING RING CONTINUOUSLY BLINKED CREATING ISSUES WITH OTHER VEHICLES AND INDIVIDUALS AND CENTER ELECTRONIC WENT BLANK ELIMINATING BACK UP CAMERA AND SYSTEM CONTROLS AND REMAINED BLANK FOR SEVERAL MINUTES AND WOULD FLICKER BACK ON (THIS OCCURRED MORE THAN ONCE.). AGAIN TAKEN TO DEALERSHIP, CHARGING PORT AND CABLE REPLACED. NEXT MORNING VEHICLE SHOWED A "WRENCH" WARNING SIGN WHICH INDICATES A "POWER TRAIN" ISSUE AND VEHICLE WOULD NOT ENGAGE IN GEAR. AFTER FOUR ATTEMPTS, VEHICLE ENGAGED IN GEAR AND VEHICLE WAS TAKEN BACK TO DEALERSHIP. VEHICLE HAS BEEN IN DEALERSHIP SERVICE DEPARTMENT FOR OVER 64 DAYS AWAITING ELECTRICAL COMPONENTS FROM EUROPE. *TR
Feb 18, 2015
Frequently Asked Questions
How many problems does the 2015 FORD Fusion have?
The 2015 FORD Fusion currently has 1021 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2015 FORD Fusion?
The most common problems reported for the 2015 FORD Fusion are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2015 FORD Fusion problem data come from?
All problem and complaint data for the 2015 FORD Fusion comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - FORD Fusion
2020 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
Other FORD Models
'34
1500 Foldaway
A8513
A9513
A9522
Aerostar
Affordable Aluminum
Affordable Trailers
Aspire
AT8513
AT9513
AT9522
Similar Brands
ST
3,555 models
RS
3,484 models
NC
2,822 models
ND
2,385 models
Z
1,951 models
MOTO
1,583 models
NU
1,189 models
RC
1,122 models