2016 FORD Fusion Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
1539
Complaints Reported
Complaints by Component
ENGINE
305 complaints
The engine light intermittently went off and on for a few weeks. During that time, the car would surge and slow/loose power while driving it, which was distracting when in traffic. The dealership found that coolant had leaked into the engine block and we were informed the engine had to be replaced. I talked to 2 dealerships and they both said this was something they had seen a lot - and while the engine for the Ford Escape was recalled, the same engine was not recalled for the Ford Fusion.
Dec 09, 2025
Coolant Intrusion
Oct 14, 2025
Engine block needed replaced due to coolant intrusion. Started off with an engine light for misfire then started using coolant to smoking on start up then eventually hydrolocking the engine for a no start condition making car undriveable. Diagnosed at dealer for coolant intrusion with only fix of a new block at a cost around $10,000.
Sep 21, 2025
The 1.5l engine is having known issues with coolant intrusion into the engine under 100,000 miles. Many people are bringing up their issues staying ford is confirming the mass amount of engine issues with intrusion and quoting $6,000 for new engines. This is absurd because these vehicles should not have an engine known to fail at 100,000 because of leaking coolant into the cylinder. I started losing coolant at 90,000 miles and having to fill it back up.
Sep 10, 2025
Had head gasket done at 78600 for misfire in cylinder 4 for coolant intrusion 11000 miles later I have misfire in cylinder 4 again with coolant intrusion
Sep 10, 2025
+ 300 more complaints for this component
POWER TRAIN
229 complaints
Driving at approximately 65 mph a maintenance light came on. While pulling over smoke filled the cabin of the vehicle. A large jolt occurred and the vehicle no longer had power to the wheels. Upon exiting the vehicle transmission fluid had coated the side of the car. It is available for inspection. Breathing in transmission smoke seems dangerous I have found other references to this problem on forums online It has not been inspected The maintenance light appeared just before failure. And the rest of the failure lights came on after.
Nov 23, 2025
The contact owns a 2016 Ford Fusion. The contact initially received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, and the recall repair was performed. Recently, the contact stated that upon starting the vehicle, the gear shifter failed to shift out of park(P), with the gear shift indicator on the instrument panel indicating that the vehicle was in neutral(N). Due to the failure, the vehicle was towed to the dealer, and it was determined that the failure was caused by a defective shifter cable bushing, and the contact was provided an estimate for the repair. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 225,678.
Sep 19, 2025
The contact's father owns a 2016 Ford Fusion. The contact stated that after starting the vehicle and shifting to reverse, the vehicle failed to reverse as intended. Upon inspection, the contact discovered that the transmission shifter cable bushing had detached. The local dealer was contacted and arrived at the residence and replaced the transmission shifter cable bushing and the vehicle was repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 125,000.
Aug 12, 2025
The shifter cable bushing failed after being replaced under recall 7 years ago. When leaving a parking spot and trying to shift into drive my shift lever started to move freely and my digital PRNDL display was all white letters (usually the selected gear is lit up orange). No warnings displayed on my dash. I sensed something was wrong so I applied the parking brake and shut off the engine. I’m thankful this happened when I was leaving a parking spot and not when I was parking my car and getting out (potentially causing the car to roll away with my kids running behind the car on my hilly driveway). This is a known problem that Ford has issued multiple recalls for in the past. My car was covered by one early recall in 2018 (I will upload the Carfax service history showing date and mileage of 2018 recall repair). An orange plastic shifter bushing was installed under recall in 2018. This bushing disintegrated eventually, leading to the problem I experienced a few days ago. I will upload pictures of the orange plastic debris scattered on top of my transmission. (these pictures include a temporary repair that was made after the failure occurred- shifter was reattached with zip ties in order to reposition the vehicle for service). Ford has since developed updated repair parts (a yellow plastic bushing and a plastic cover to keep contaminants off the bushing) for later recalls that affected different trims/configurations of the Fusion. I had to go to the dealer and buy those updated parts myself, which I installed so that I could continue driving my car to work (I will include pictures of repairs). I feel like Ford should be upgrading the earlier recalled vehicles with these latest and greatest parts. My car was fixed under recall and then experienced the very failure the recall was supposed to address. My car has about 245,000 miles on it. The initial recall repair was performed at about 88,000 miles. After about 7 years and 156,000 miles the recall repair failed.
Jul 26, 2025
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated, and the vehicle stopped unintendedly. No warning light was illuminated. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the road. The vehicle was towed to the contact's boss's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 246,000.
May 28, 2025
+ 224 more complaints for this component
STEERING
111 complaints
Lost power in the steering wheel. My safety and others is at risk because the steering wheel locks up completely at slow speeds and it's difficult to turn the steering wheel when turning a corner or trying to back up. The problem has been confirmed by an independent service center. The component has only been inspected by an independent service center. On 12/5/25 I received a warning on the dashboard, Steering Assist Fault. I drove to work and parked the car. When I got in the car around noon and proceeded to drive the steering wheel was really difficult to turn and I started seeing other notifications that flashed on the screen. As I drove the steering wheel because more difficult to turn. At low speed the steering wheel locked up and I managed to pull the car over to get out of traffic.
Dec 08, 2025
The contact owns a 2016 Ford Fusion. The contact stated that after her son started the vehicle, the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V167000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.
Jul 22, 2025
I purchased a 2016 Ford Fusion S new from the dealership in 2016. Earlier this year, multiple indicator lights turned on including "Service AdvanceTrac", ABS light, steering and hill assist lights. As time progressed, the Power Steering has become more of an issue to a point now that it is difficult to make tight turns going at low speed. I never received a recall notice, but when I did a search of the 2016 Ford Fusion S vehicle, there is an outstanding recall on similar models in 19V632000. The list of states include the state of Missouri which is where the vehicle was purchased from. At the time the recall notice was sent out (August 28, 2019), the vehicle would have been registered in Kansas. A search by the VIN number does not show a recall notice for it. Presently, the vehicle is registered in Iowa. I hope to get review of my VIN number to see if this recall should have included my vehicle as there are similar models distributed in similar states, with exact issues pertaining to my vehicle which was not included in the initial recall. I have service scheduled for this vehicle at an authorized Ford dealership on July 17th, 2025 which was the earliest I could get the car in. I'm concerned as this is a substantial issue that puts the vehicle at risk for a serious malfunction should the power steering fail completely while being operated. This is a relatively low mileage vehicle for the year which likely why the issue hasn't arose until this point. I appreciate your time and consideration on this matter.
Jun 17, 2025
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the steering wheel failed to function as intended. The contact stated that the assist fault error and an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with steering gear failure. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,263.
Jun 13, 2025
My car is a 2016 Ford fusion and it was working fine until February of 2025. There was a message that appeared on the dashboard as soon as I started the car. The message was “steering loss, stop safely” making it extremely difficult to turn. The steering can’t even turn left or right. It’s locked in place. I had to get it towed and now it’s undrivable. I can’t even get it fixed because my specific VIN # is not listed for a recall and I’m unsure what to do. I need help what can I do?
May 16, 2025
+ 106 more complaints for this component
UNKNOWN OR OTHER
106 complaints
Rear view camera goes crazy when in reverse, sometimes shows a blank white screen, sometimes a message appears that the camera is not available and to contact a dealer, it will randomly activate while driving forward sometimes immediately after putting it in drive and other times after driving forward sometimes immediately a while after continuously driving for a while without having put it in reverse at at point. It also has no sound through any setting: radio, satellite, or Bluetooth
Nov 29, 2025
My 2016 ford fusion eco boost suddenly began overheating and the sensor would go off then on. I can’t even drive 10 feet. This problem has been consistently happening even after multiple repairs.
Nov 14, 2025
I am writing to report a widespread issue with the hands-free phone function in vehicles equipped with the Ford Sync System. The phone button used to connect a mobile device for hands-free calling does not work properly. Because of this malfunction, I am unable to use my phone in a hands-free manner while operating my vehicle, which creates a potential safety hazard and increases the risk of distracted driving. This issue appears to be common among other owners with the same Sync System, suggesting a possible defect in design or software. Since this feature is intended as a safety measure to help drivers stay focused on the road, I believe it should be investigated and repaired under a recall. Thank you for your time and attention to this matter.
Nov 06, 2025
The backup camera was intermittently showing no image and now it says "Camera unavailable. Contact your dealer." This impacts the safety of myself and others while backing up the vehicle. I have not taken the vehicle to a dealer yet but it can be reproduced if requested. The intermittent loss of image started last week and slowly led to the camera no longer working at all.
Oct 13, 2025
My back up camera has the same issues that Ford listed in their recall. My screen is black at times when backing up. My camera doesn't always pop up when backing up, my normal screen will stay on as of I'm not backing up. I have had the black screen with a notice that says my camera isn't working and I need to contact my dealership.
Sep 24, 2025
+ 101 more complaints for this component
ENGINE AND ENGINE COOLING
79 complaints
The contact's daughter owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant intrusion in cylinder #4. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 92,000.
Nov 25, 2025
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle failed to immediately start, and the check engine warning light was displayed. The vehicle was towed to the local dealer, who diagnosed that the vehicle had experienced coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was covered under the Manufacturer's Extended coverage related to the failure. The failure mileage was 120,000.
Oct 21, 2025
The contact owns a 2016 Ford Fusion. The contact stated that while stopped in traffic or at a red traffic light on several occasions, on the way to an independent mechanic, the vehicle stalled. The contact stated that the vehicle was able to restart on each occasion after several attempts. The check engine warning light was illuminated. The contact stated that upon taking the vehicle to the independent mechanic and turning the vehicle off, the vehicle failed to restart. The mechanic diagnosed that the unknown sensor parts needed to be replaced. The vehicle was repaired, but the failure reoccurred a few months later. The vehicle was taken to the same independent mechanic on three occasions, where a tune-up was completed, and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion into the cylinder due to a crack in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Aug 05, 2025
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly shook violently, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into various cylinders resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,900.
Jul 15, 2025
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the vehicle. The contact's husband changed the spark plugs; however, the failure persisted. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder, resulting in engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. Several dealers were notified of the failure; however, each dealer informed the contact that there were no recalls related to the VIN. The manufacturer was made aware of the failure and provided a case number. The contact was referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 117,000.
Jun 20, 2025
+ 74 more complaints for this component
ELECTRICAL SYSTEM
48 complaints
The in-dash backup camera stopped functioning about 2 years ago. The errors are random and range from glitching video, delay in activating, not switching off(driving forward with rearview camera activated), and a error code pop-up to contact the dealer. 100 percent of the time, the image is displayed in reverse making backing up impossible.
Sep 19, 2025
2016 FORD FUSION TITANIUM BACK UP CAMERA WORKS INTERMITTENTLY. THE VIEWING SCREEN GOES BLANK WHEN IN REVERSE.
Sep 10, 2025
2016 FORD FUSION TITANIUM REAR CAMERA WORKS INTERMITTENTLY. SOMETIME WHEN IN REVERSE, THE SCREEN GOES BLANK.
Sep 10, 2025
Seemingly randomly all center console functions and door functions shut off (no a/c / heat, can't roll down/up windows, outside ambient temp and can't unlock/lock doors from inside buttons (key still works as well as door handle unlock / speed lock) can be hazardous in even mild temp as interior heats up quickly without air flow. Other non-important functions that stop working include radio/stereo and back-up camera. Research points possibly to bcm apim miscommunication or improper grounding.
Aug 26, 2025
rear view camera works ( sometimes ), The rear view camera worked fine for years, but I brought the car in for basic service at the Ford Dealer > oil change, tire rotation, fluids topped off > and after this repair, my rear view camera wasn't working.. I brought it back to the dealer, and they claimed what they did had nothing to do with the rear-view camera.. The service manager said a new camera would cost $ 800, but they would do the repair for $ 500 ( which seemed odd, but that's a story for another day ). Regardless... with all the news I'm reading about Ford recalls, including rear view cameras... I feel this rear view camera issue started years before they think, or will admit to, and should be investigated. I can bring my car into any nearby location for inspection if requested.
Jul 17, 2025
+ 43 more complaints for this component
SERVICE BRAKES
45 complaints
I had a recall on my car for brake hoes was leaking i fixed it but now brake fluid is leaking from right passenger side calliper after recall was done on my car and the recall done by Purvis Ford Inc 11335 Patriot Hwy, Fredericksburg, VA 22408 and they are not taking the responsibility that it happened after the recall done by them
Sep 30, 2025
My cars brake lights will not turn off and while pressing on the gas to accelerate today 8/26/25, the braking system randomly just slows my cars down while I’m driving. The brake pedal bumper was previously recalled for the Ford Fusion as told to me by Ford mechanic. But because my vin isn’t associated with the recall Metro Ford stated they could not fix the problem and I was sent back out on the road with a known recall issue.
Aug 26, 2025
I own a 2016 Ford Fusion and the brake pedal stop bumper disintegrated and fell onto my floorboard. As a result, my brake lights stayed on, draining my battery. When I tried to drive, my car would not accelerate over 20 mph, and I barely made it home safely. I where it's extreme humid and salty air are constant, the same conditions identified in Ford’s 22S02 recall. Ford has stated my vehicle is not included, but this is a clear safety hazard identical to the recall issue. I request that NHTSA investigate and include my vehicle in the 22S02 recall.
Jul 23, 2025
While traveling at a high rate of speed of 75 mph, on the highway, my brakes failed, the brake pedal was pushed to the floor. The car was hesitant to shift/accelerate. Upon trying to get some type of braking remedy i almost crashed from off the bridge that i was trying to merge on to. upon trying to stop the car i went up a small grade which brought the car to a stop with the emergency brake on. While out of the vehicle the back, driver side caliber caught flame with bluish and greenish flames from the brake fluid coming out, being the metal was at an extreme temperature. I thankfully had my children's drinks/slushies in the car to throw on the flame to stop the spread and to put the flames out. I had to call for a tow truck to get myself and children off the side of the highway. After a $172.98 bill, the car was towed home. I contacted the dealership, which was then told i was responsible to pay and have it towed yet again to the dealerships lot. I have contacted the ford manufacture customer service line, dealership and the number for the recall notice multiple times to get my car fixed and have yet to receive adequate help in doing so.
Jul 09, 2024
While driving to pick up my wife from work, I was not able to accelerate past 35-40 mph. Upon arriving home, we noticed that the brake lights were staying on. We took the car to our local Ford dealer and was told it was a stop lamp switch pad that had broken off and that, unfortunately, the pad was not sold separately, I would need to purchase the entire brake pedal assembly and pay for the labor to have it installed ($585.11). Shortly after this occurred I found that 2013-2015 models of the Ford Fusion (same body) had been recalled for the same issue. The pad becomes brittle and breaks apart when the car is predominantly in hot and humid climates. I live in Deep South Texas where temperatures and humidity hover around 100 degrees for 10 months a year. I believe other model years should be added to the recall list. Not being able to accelerate could have caused an accident.
Jun 21, 2024
+ 40 more complaints for this component
WHEELS
40 complaints
Lug nuts are swollen and need replacement. Ford service department informed me that lug nuts are aluminum clad steel and over time swell and are unusable. Further informed that this is a common problem with ford products, but ford will not replace the lug nuts. Safety risk: Consumer would be unable to remove & reuse factory original lug nuts if a tire replacement were necessary away from a ford service facility. This condition is only diagnoseable when attempting to remove the lug nuts for service. I feel that any competent engineer could foresee that mixed metal will develop an electrolytic reaction and, further, that ford willingly continues this practice.
Aug 08, 2025
Stamford Ford in Stamford CT said I need to replace frozen lug nuts due to corrosion. they said it is not covered and I have to absorb the cost of $ 300. All service on this vehicle have been performed by ford service department. a recall should have been issued to correct this issue. this is a safety issue and FORD must fix this at their cost, not the customer's.
Jan 15, 2024
The contact owns a 2016 Ford Fusion. The contact stated that upon taking the vehicle to the dealer for service, he was made aware that the driver’s and passenger’s side front wheel lug nuts were severely deformed. As a result, the dealer declined to complete the service due to safety concerns. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 120,000. The VIN was not available.
Nov 29, 2023
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was at the dealer for a scheduled service appointment; however, the service could not be completed because the bolts were swollen. The contact was informed that the bolts for all four wheels needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 22,545.
Oct 26, 2023
the lug nuts had swollen and were not able to loose without damage. In order to rotate my tires the dealership had me pay for new lug nuts. If they the parts were that cheaply made at the factory, why am i asked to pay for them.
Jul 21, 2023
+ 35 more complaints for this component
SERVICE BRAKES, HYDRAULIC
38 complaints
The contact owns a 2016 Ford Fusion. The contact stated that the exterior brake lights remained on after turning off the vehicle. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Oct 25, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while her son was driving at approximately 65 MPH, the "Low Brake Fluid" warning light was blinking. The contact attempted to slow down and depressed the brake pedal, and the brake pedal was depressed to the floorboard and the vehicle failed to respond as needed. The contact stated that her son was able to stop the vehicle and called for assistance. The contact stated that she drove to his location had a quart of brake fluid and refilled the brake fluid reservoir. The vehicle was driven back to her residence. The contact noticed that brake fluid was forming a puddle underneath the driver's side rear wheel well. The contact stated that NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) repair had been completed in November 2023; for the front brake lines. The contact related the failure of the rear driver’s side brake failure to the recall. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Jul 25, 2024
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was at the dealer for an unknown recall repair, the contact was informed that the rear brake hoses needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 42,792.
Oct 24, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at 5 MPH through a school parking lot, the brake pedal as depressed; however, the vehicle failed to respond as needed. The contact stated that a school student was almost struck. The contact's wife swerved to avoid striking the student. The vehicle was towed to an independent mechanic to be diagnosed. The contact was notified of a failure with the rear brake lines. The rear brake lines were replaced, and the vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,200.
Oct 23, 2023
The contact owned a 2016 Ford Fusion. The contact stated that while driving at approximately 20 MPH, the brake pedal was depressed but failed to stop the vehicle immediately. The contact exited the highway onto a residential street to park the vehicle; however, the contact lost control of the vehicle and struck a parked vehicle. The vehicle then drove over the sidewalk and crashed into a residence's sidewall. The air bags did not deploy. The rear doors failed to open, and the people within the residence came outside and assisted in pulling the children out through the rear windows. The contact and three minor children were not injured; however, medical attention was received on the scene from Emergency Medical Technicians (EMT). A police report was filed. The vehicle was towed to the body shop and was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 69,000.
Oct 05, 2023
+ 33 more complaints for this component
FUEL/PROPULSION SYSTEM
31 complaints
EVAP blocking valve failed and car immediately went into limp mode on the highway. By doing this it could cause a crash. EVAP blocking valve also should last the life of the vehicle.
Oct 30, 2025
For 2 1/2 months, every time I pump gas, I couldn't get the car to start without revving the engine. I took it to the Ford service center, and they informed me that it's the Canister Purge Valve that needed to be replaced. They also mentioned that they have seen a lot of cars with the same issue.
Jan 30, 2025
1st incident (Oct. 8, 2024)- while traveling up a slight incline vehicle began to sputter and then stopped accelerating. No codes where thrown, no warning of any kind. The vehicle was still running and had all power, but there was no acceleration when pressing on the gas pedal. I was able to turn the car off and restart it and acceleration started but only for a brief moment, I was able to pull off into a driveway. Turned off the vehicle and restarted - vehicle would not accelerate. Turned off vehicle and waited 10-15 minutes - restarted the vehicle and the vehicle accelerated. Vehicle drove fine until the 2nd incident (Nov. 2, 2024) - stopped at a red light, once light turned green - no acceleration, no codes, no warning signs, and vehicle was still running and had power. Turned off vehicle and restarted and accelerated. Again, the vehicle drove fine until the 3rd incident (Nov. 19, 2024) - same thing happened - stopped at a red light, once light turned green - no acceleration, no codes, no warning signs, and vehicle was still running and had power. My safety and others are very much at risk due to the fact that I am not able to accelerate when needed and there isn't any warning as to when it will happen. I am luckly that I have been able to turn the vehicle off and back on again quickly.
Nov 20, 2024
Vehicle after every single time we refuel have to press gas pedal to start afterwards it keeps stalling until you gun the acceleration to pick up speed. Vehicle after that runs okay until the next time you fuel up.
Apr 23, 2024
The canister purge valve in this vehicle repeatedly goes bad. Since buying the vehicle in 2018, the purge valve went bad in 2019, twice in 2020 and last (although I’m sure it will happen again) 2024. It throws the check engine light on and will just about die everytime putting gas into the car or when stopped for random periods of time. The vehicle uses more gas and you can literally smell the fumes escaping from the flapping gas tank lid. The smell is awful. I’ve reported this problem to Ford themselves since the first issue due to their being multiple people online with the same issue with this vehicle. I thought the purpose of “eco friendly” meant to not release harmful gases from the vehicle. Ford has zero cares of this issue. The odor is so strong which leaks inside the vehicle. It’s made my grand kids sick on 2 occasions. Why this isn’t a recall yet is beyond me. The repair cost each time has been a little over $500. I have ALL receipts of repairs. Does products have been placed on this vehicle. Although now I’m second guessing my choice of the ford part and maybe should have went with an after market part. Because clearly Ford isn’t concerned about the problem and fail to fix the canister purge valve so it isn’t releasing harmful gases into our atmosphere.
Jan 12, 2024
+ 26 more complaints for this component
LATCHES/LOCKS/LINKAGES
30 complaints
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the rear driver’s side door opened independently. After a visual inspection, the contact observed that the door had failed to latch securely. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.
Jul 21, 2025
The contact owns a 2016 Ford Fusion. The contact stated that the passenger’s side front door failed to latch closed securely. Additionally, the messages “Hood Ajar" and "Door Ajar" were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The manufacturer referred to contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Apr 01, 2025
The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving approximately 3 MPH and attempting to pull into the driveway of residence, the driver’s side door latch detached, causing the door to open unintendedly. The driver was unable to close the door. No warning light was illuminated. The contact stated that the VIN was not included in NHTSA Campaign Numbers: 20V177000 (Latches/Locks/Linkages). The vehicle was driven to a dealer where it was confirmed that the latch had detached, and the door latch was replaced. The vehicle was repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,000. The VIN was not available.
Aug 01, 2024
The contact owns a 2016 Ford Fusion Hybrid. The contact stated that after the vehicle was parked, the contact’s husband exited and closed the front passenger's side door; however, the front passenger's side door latch fractured and failed to properly close the door. The contact stated that there was no impact to the front passenger's side door that could have caused the door latch to fracture. The contact had to firmly push the front passenger's side door to keep the door closed. The vehicle was taken to an independent mechanic, who determined that the front passenger's side door latch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 143,000.
Jul 30, 2024
The contact owns a 2016 Ford Fusion. The contact stated while driving at approximately 65 MPH, the rear driver's side door opened inadvertently. The contact pulled over but could not close the door securely. The contact was able to tie the door down to the rear passenger side door seat handle. The contact called a dealer and it was suggested that the vehicle be taken to be diagnosed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages). The manufacturer was informed of the failure. The failure mileage was approximately 100,000.
Jul 29, 2024
+ 25 more complaints for this component
STRUCTURE
30 complaints
My drivers side door will not latch closed due to cracking from extreme heat. When I try and shut my door it doesn't latch and pops open.
Jun 24, 2024
Passenger front door opened while braking at intersection while passenger in seat. Fortunately it did not hit a car next to us. Door had to be held shut by passenger for remainder of trip. Was inspected by Ford dealer and although there is a recall on nearly 250,000 of these door latches to include this specific car for a manufacturing period of 542 days, this car falls outside of it by eighteen days and the dealer wants $832.00 to fix it.
Sep 06, 2023
THE TRUNK WILL OPEN BY ITSELF. THIS HAPPENS AT RANDOM TIME TO INCLUDE WHILE DRIVING. I AM SEEING LOTS OF OTHER PEOPLE HAVING THE SAME ISSUE ONLINE BUT NOW ONE HAS FOUND A FIX AT THIS TIME.
Aug 14, 2023
The front driver's side door latch failed. The latch would not secure to keep the door closed. The vehicle is at a dealership and could be inspected on request. My safety was put at risk because the latch could have failed while I was driving it. The dealership said they "didn't know why" my vehicle did not have a recall on the door latch as many 2016 Ford Fusions do have that recall. The vehicle is being inspected today by the dealership. There were no warnings for the door latch malfunction.
Aug 09, 2023
2 car door latches unresponsive and wont lock. Known issue with ford this VIN isnt covered by recall but same issue
Jul 27, 2023
+ 25 more complaints for this component
BACK OVER PREVENTION
25 complaints
The contact owns a 2016 Ford Fusion. The contact stated that upon shifting to reverse(R), the rearview camera displayed a black image, and a message advising to contact Ford Motor Company was displayed on the screen. The vehicle was taken to an independent mechanic, where it was determined that the camera needed to be replaced. The contact purchased the camera from Amazon, and the mechanic replaced the rearview camera; however, the failure recurred. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the dealer, where the contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.
Dec 17, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions, while in reverse(R) the rear-view camera malfunctioned. The contact stated that the display screen went black and, while visible, the image was distorted or was flipped horizontally, right to left instead of left to right. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 86,600.
Dec 15, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25v695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera would black out intermittently. The failure had become more persistent over time and would fail whenever in reverse. While reversing out of a parking space, the back-over prevention camera displayed a black screen. The contact continued in reverse, and another vehicle ended up hitting the vehicle in the center of the rear bumper. The crash caused damage to the other vehicle's front bumper. There were no injuries and no medical attention needed. The air bags deployed. A police report was not filed. The vehicle was taken to the dealer, who confirmed the remedy was not available. The damage to the vehicle had not been repaired. The manufacturer was informed of the failure and confirmed the same as the dealer. The manufacturer referred the contact to the dealer. The failure mileage was approximately 119,000.
Nov 24, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the message “Camera Unavailable” was displayed while shifted to reverse(R). The contact stated that after wiping the camera lens, the customer attempted to reverse again; however, the camera displayed a black spot obstructing the image and preventing a clear view of the rear of the vehicle. The dealer was contacted and confirmed that the part to repair the vehicle was not yet available. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Nov 20, 2025
The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the image appeared distorted. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The dealer was contacted and confirmed that the parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000.
Nov 17, 2025
+ 20 more complaints for this component
AIR BAGS
24 complaints
When I got into my car today, the “airbag” symbol near the speedometer as well as the dash kept flickering off and on. My trip was 20 minutes and the illumination flickered off/ on the entire time. My car is steadily becoming increasingly unsafe to drive
Jun 26, 2023
After a rear-end collision, my passenger front air bag light comes on intermittently. Because of this, I don't know if the air bag was compromised or if the collision caused a faulty sensor. I can't get an answer from Ford.
Apr 19, 2023
Air bags failed to deploy during a roll over accident. Vehicle is in the possession on State Farm insurance.
Jan 04, 2023
On August the 17th, 2022 at approximately 1 pm our vehicle was rear-ended and was pushed into another vehicle from a dead stop in a traffic jam by a Chevy Van traveling between 45 and 50 mph until impact. Not a single airbag had deployed during or after the accident.
Sep 29, 2022
2016 FORD FUSION. CONSUMER WRITES IN REGARDS TO AN ISSUE WITH THE BODY CONTROL MODULE. THE CONSUMER STATED IN 80 DEGREE WEATHER THE WINDOWS WOULD NOT ROLL DOWN AND THE A/C WAS INOPERABLE. ON SEPARATE OCCASIONS THE RADIO BECAME INOPERABLE, THE DISPLAY SCREEN WENT BLACK, THE DOOR LOCKS FAIL, AND THE HEATING/DEFROST/COOLING SYSTEM FAIL.
Jun 14, 2021
+ 19 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
20 complaints
The canister purge valve in this vehicle repeatedly goes bad. I had a 2015 and now 2016 both with the same issue. It throws the check engine light on and will just about die everytime putting gas into the car or when stopped for random periods of time. The vehicle uses more gas and you can literally smell the fumes escaping from the flapping gas tank lid. In order to start the car you have to pump the gas petal and occasionally the car will stall out while driving.
Jan 17, 2025
Had a coolant leak which further damaged my whole engine. i need a new one now after only having my car for 2 years.
Aug 19, 2024
Coolant leaked into a cylinder due to a failed head gasket at 61,000 miles. Ford replaced head gasket, but the issue is due to poorly manufactured engine, and I had the same issue starting again at 99,000 miles. Ford refuses to fix engine since it is out of warranty, but the issue is due to poor manufacturing, not customer negligence.
Jul 21, 2024
I brought my ford fusion 2016 SE with around 84,000miles on it, into a local dealership for recalls I needed done, my car was running completely fine before that. Ford did a multi point inspection and I passed for everything besides tires and brakes which was expected! Not even 12 hours after getting my car back, my check engine light turned on.. I was so confused on how that was happening. I contacted ford again and they told me my coolant pressure was low but that wasn’t even stated in my multi point inspection. Anyways I had to go to work the next day and my car completely stops in the middle of a main road & my car wouldn’t accelerate. The person behind me almost slammed into my back end. I have never had a complaint about my car, I love my fusion. But after further research this is a very common problem with my specific model and year, so much so that there’s an on going lawsuit for the coolant leaking because of the design of the engine, which can cause over heating, fires, and needing an engine replacement. I was completely shocked, because they didn’t say anything about my coolant until I told them my car stopped driving in the middle of the road.. This is a serious safety hazard, and I don’t have 9k laying around for a brand new engine that was fine before I brought it in, this is a recurring problem that’s happening to so many ford owners. This seems very sneaky and dangerous coming from such a well known company I’m so disappointed.
Nov 29, 2023
I purchased my car on 9/22/21 with 103,000 miles as well as opting into the extended warranty offer. Since then, I have had a LOT of issues. It was taken to the dealership on 8/1/22 due to an issue with acceleration; the car would stop operating while driving to a point where I’d have to pull over, turn it off, then turn it back on. The check engine light would come on with code P0299. I had to pay for the repair since it was deemed it was a vacuum leak...which wasn’t covered in my warranty. The issue returned shortly after, so my car returned to the dealership on October 3,2022. The diagnostics indicated I needed a new transmission, so I didn’t receive my car back until November 19, 2022. Shortly after receiving my car back, I noticed coolant leaking to the bottom of the engine. There is also white residue on my spark plug in the first cylinder. I have just returned from the dealership to have my vehicle diagnosed (5/16/23), but I was told I have exceeded the mileage for the warranty coverage; to have my car diagnosed for the 3 issues, it would cost $199.99 each....and it may result in requiring a new engine....which would cost around $8,000. So essentially, I am now stuck paying a car note on a vehicle that has had several MAJOR issues not even 2 years into ownership.
May 16, 2023
+ 15 more complaints for this component
POWER TRAIN,ENGINE
17 complaints
My car has about 120k miles on it. The issue is that the coolant leakes into the cylinders. Tried replacing cylinders but problem came back. Dealership says the engine needs repair. The safety issue I had was I was driving on the hwy at about 60. The car suddenly went from 60 to 30. If a car had been behind me I would have been hurt. The manufacturer ford will not pay. I have seen many of this exact same issues on your website. This IS a safety issue. What can you do?
Jul 10, 2024
The contact owns a 2016 Ford Fusion Energi. The contact stated there were metal shavings inside the transmission, and the transmission had previously been repaired twice under Warranty. The contact stated that while starting the vehicle, there was an abnormal grinding sound coming from the engine. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired due to the Warranty being expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 196,000.
Apr 30, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, he observed plumes of white smoke emanating from the exhaust, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2322. The manufacturer was notified of the failure, and a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 175,000.
Feb 29, 2024
The defect is the fly wheel. Was advised by a mechanic that the fly wheel breaks due to an oil pump issue or a tab inside the transmission itself. had to replace a broken fly wheel twice in 8 months. Looing up complaints and recalls it's the same motor and issue the edge was having. costing so far over 4500 dollars . The issue has been lloked at by 3 mechanics and now its back in a tranmission shop being looked at due to tranmission issues and broken fly wheel again . driving and there has been sound etc in the transmission area. lossing power and finally the car stopped . would not go in gear or move. had to be towed . first bill 685 dollars now looking at 5200. car only has approx 92000 miles same motor that the edge has been havong problems etc. this motor needs to be recalled as well or transmission .
Jun 08, 2023
Car engine lost power on interstate potentially causing a serious and life-threatening accident. Upon inspection by mechanic, car is losing coolant into the engine cylinder due to design flaw in engine long block and head gasket. Only warning light was immediate and "engine overheating". Ford Motor Company has confirmed acknowledgement of this issue on 2016 to 2019 Ford Fusion and other Ford models but have not issued a recall for this problem. Car has 72K miles with no history of engine failure, overheating, etc. This problem has been reproduced by Ford dealership and inspected with camera to confirm engine coolant within cylinders. Ford also confirms that they've seen this several times and it is due to engine design flaw for ecoboost models 2016-2019.
Oct 03, 2022
+ 12 more complaints for this component
UNKNOWN OR OTHER,ENGINE
14 complaints
I am writing to file a formal complaint regarding my 2016 Ford Fusion Hybrid, which I purchased in late June 2024. Despite the ongoing issues with my vehicle, it does not appear on the NHTSA recall list, even though many other Ford owners are experiencing similar problems. Recently, I encountered severe symptoms, including a persistent coolant leak and a puff of white smoke from the tailpipe. Initially, the dealership diagnosed the issue as a simple battery problem related to a cylinder 4 misfire. Following their advice, I spent nearly $500 on a new battery and diagnostic fees. Unfortunately, after driving the car, the engine light reappeared, indicating that the initial diagnosis was insufficient. Upon further inspection, the technician found a puddle of coolant on top of piston 4, which suggests a significant internal problem. This situation mirrors complaints from other Ford owners regarding their EcoBoost engines, even though my hybrid engine is not classified as EcoBoost. I am concerned about the lack of action regarding these issues, especially since they pose serious safety risks. Additionally, I have been informed by Ford that an engine tear-down is necessary to diagnose the full extent of the problem. If deemed not covered under my warranty, I will be responsible for $1,710 for the tear-down alone, with an estimated cost of around $11,000 for a new engine. As a college student with limited income from a part-time job, I cannot afford these expenses. I urge the NHTSA to investigate this matter and consider the broader implications for all affected Ford vehicles. I look forward to your prompt response. These unresolved issues not only threaten my safety but also potentially endanger others on the road. My repeated attempts to seek support from Ford have been met with inadequate responses, leaving me frustrated and without a clear path forward. I urge the NHTSA to investigate my case and consider a broader review of similar Ford vehicles
Sep 27, 2024
The car locked in Neutral but the gear shift is locked in Park. The bushel broke, which was a recall on my make and model but does not show when I search for recalls on my vehicle.
Sep 09, 2024
The rear camera works when it want the transmission to sound and make sudden movements
Aug 25, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle stalled. The driver was able to restart the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the throttle. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who replaced the coil valve, but the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed that the module needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the same local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,550.
Oct 06, 2023
Upon start up of the vehicle the vehicle sputtered . I would give it some gas and then a large grey cloud of smoke come out the exhaust.
Jul 17, 2022
+ 9 more complaints for this component
SEAT BELTS
13 complaints
Driver side seat belt suddenly stopped working. Initially it was stuck and would not deploy. Eventually it released and was able to be drawn and buckled, but does not restrain passenger when tested manually; driver was not restrained when the car was braked quickly. rom 35 mph to a full stop. There is a December 5, 2016 NHSTA recall on front seat belts May not restrain Occupants (NHSTA Campaign number 16V875000) and and a Ford Recall number 16S42. Car was purchased from a Ford dealer in 2018-2019 as a used vehicle. Current dealer indicates it may cost from $400-1200 to replace the seat belt.
Jun 28, 2025
After the car has been sitting in the sun with the sun shining on the drivers side door, on a warm day, the seatbelt on the driver side cannot not be extracted until the car cools down. This has happened several times. I have talked to the dealer and he says that he has not seen this problem before. I have googled the issue and it appears that I am not the only one who has had this problem. I’ve had to drive several times without using my seatbelt as I cannot use the seatbelt.
Jun 18, 2024
The drivers seatbelt is stuck and will not release to allow me to buckle myself in.
Jul 04, 2023
A number of times last summer when really hot with the car out in the sun, the driver side seat belt would not pull open enough to allow buckling. One time I had just enough room to buckle, but it was a very tight and uncomfortable restraint. Must be the spring retracting mechanism? Was fine all fall and winter, but can’t risk not being repaired/replaced.
Mar 10, 2022
Driver front seat belt locks into position making it difficult to pull out. It also gets locked once the seatbelt is in place. This is an ongoing problem and happens whether the vehicle is on or off.
Mar 10, 2022
+ 8 more complaints for this component
VEHICLE SPEED CONTROL
13 complaints
The contact owns a 2016 Ford Fusion. The contact stated that while the dad was driving with the cruise control set at 65 MHP. While approaching a slower vehicle ahead the driver pressed both the brake pedal and the cruise control buttons on the steering wheel but the cruise control did not deactivate. As the driver switched to the left lane to avoid a collision the vehicle crashed into the rear of another vehicle and a third vehicle was also crashed into. Which vehicle crashed into the third vehicle was undetermined. During the crash, no injuries were reported from either of the three vehicles involved in the crash. A police report was taken and the scene and the vehicle was towed to a nearby wrecking yard. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 85,000.
Jul 05, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 67 MPH, the vehicle started to sputter. The vehicle inadvertently decelerated while the accelerator pedal was depressed but the vehicle failed to accelerate over 15 MPH. The contact veered the vehicle off the road and turned the vehicle off. No warning lights were illuminated. The vehicle was towed to the residence. The vehicle was taken to O’Reilly’s Auto Parts by the contact’s husband to be diagnosed and the mechanic retrieved DTC code: P0011 and diagnosed that the actuator throttle failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 17,000.
Jun 23, 2023
I was driving my car on the interstate at 75 mph and had the cruise control on when the wrench light came on and the car started slowing down and losing power. I pulled over and shut the car off for a few min, started driving, and it did it again. A couple of mechanics I've talked to said it could be the throttle body positron sensor or the throttle body itself. I've had the fuel pump and fuel pump modulator and relays checked. I've also had the spark plugs checked and changed and the issue was still there. The car has a mileage of 71,000. The car is still not fixed at this time.
Nov 26, 2022
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTTERED, LOSS MOTIVE POWER AND STALLED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED. THE SHIFT TO PARK MESSAGE DISPLAYED ON THE INSTRUMENT PANEL DURING THE FAILURE. KEN GARFF WEST VALLEY FORD (4091 W 3500 S, WEST VALLEY CITY, UT 84120) WAS CONTACTED AND INFORMED THE CONTACT THAT THE REPAIR FOR A NEW ELECTRONIC THROTTLE BODY, AS CONCLUDED BY THE CONTACT AFTER EXTENSIVE RESEARCH; WAS NOT COVERED UNDER RECALL OR WARRANTY. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Oct 26, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH, ANOTHER VEHICLE PULLED OUT IN FRONT OF THE CONTACT'S VEHICLE. THE CONTACT SLAMMED ON THE BRAKE PEDAL, BUT THE CRUISE CONTROL FAILED TO TURN OFF. THE CONTACT STATED THAT THE MANUAL OFF BUTTON HAD TO BE PRESSED NUMEROUS TIMES BEFORE THE CRUISE CONTROL TURNED OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. *TP
Aug 26, 2019
+ 8 more complaints for this component
ENGINE AND ENGINE COOLING,ENGINE
12 complaints
The contact owned a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the hood. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where the engine gasket was replaced, and the vehicle was diagnosed with a warped engine block. The vehicle was repaired. In addition, the contact was informed that there was a coolant intrusion leak and an engine overheating failure. The local dealer was not contacted. The vehicle was not diagnosed or replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Nov 05, 2025
The contact's mother owns a 2016 Ford Fusion. The contact stated that while his mother was driving 45 MPH, the vehicle inadvertently decelerated to 5 MPH. The low coolant warning light was illuminated. The contact's mother pulled over and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 21-2269 (Low Coolant, White Exhaust Smoke, And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 82,000.
Oct 10, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine coolant over temperature warning light illuminated. The contact stopped the vehicle and checked the coolant level. The contact stated that the coolant level was sufficient. The contact proceeded to drive the vehicle to the intended destination. The contact stated that when the speed increased above 20 MPH, the vehicle jerked violently. The engine overheated and then seized. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 110,500.
Jun 27, 2024
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle hesitated while depressing the accelerator pedal and was shaking abnormally while idling with the check engine warning light illuminated. Additionally, the contact stated that the temperature gauge indicated that the vehicle was hot with white smoke coming from the exhaust pipe. The vehicle was initially taken to an independent mechanic who diagnosed the vehicle with a defective spark plug. The spark plug was replaced; however, the failure persisted. The vehicle was then taken to a dealer, and it was discovered that there was coolant intrusion into an engine cylinder. The vehicle was diagnosed with engine failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.
Jan 18, 2024
The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated while driving 60 MPH, the check engine warning light illuminated with a message indicating that the engine was overheating. The vehicle lost motive power. The contact was able to veer to the side of the road. The vehicle was able to restart. The vehicle was towed to an unknown dealer, who informed the contact that the coolant reservoir was empty. The contact added coolant to the vehicle and drove to the residence. The vehicle was then taken to the local dealer, where it was diagnosed with coolant intrusion in the engine, causing the spark plugs to be corroded, and that cylinder #4 was misfiring. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall due to the plant where the vehicle was manufactured. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Dec 29, 2023
+ 7 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
11 complaints
I was driving on the expressway. My car Went into limp mode it didn’t stall completely out, but I was not able to accelerate any eventually the wheel became tight. every light came on.. I made it safely off the expressway. My car would not start the ODB port is not reading. I’ve taken it to several mechanics all of them say that it’s my PCM. They said my PCM needs to be reprogrammed. There’s currently an active recall from my exact car but when I search my vin It tells me I have no active recalls.
Aug 28, 2025
This is second time my transmission was bad in a ford
Aug 11, 2024
The trunk randomly pops open at random times. From the vehicle to being parked or driving down the highway. Multiple mechanics as well as Ford have stated they are unable to locate any problems. Once it is popped it takes 30-45 seconds for the clipping to stop before the trunk will close again. Often it will immediately re open and I have to go through this cycle 3-4 times before it stays closed until the next incident
Aug 03, 2024
When audio system is turned on or volume is turned on, loud cracking booming and static noise comes through at random moments. More noise occurs while driving 55+ but still occurs when idiling. The audio occurrence has almost caused several accidents since its loud ear piercing noises that comes from speakers. I have taken it to the ford technician to no avail. Due to other forums this is a issue with most fusions. The noises started occurring after my back up camera was replaced.
Jul 01, 2024
My 2016 Fusion Hybrid SE. All SYNC related functions ceased to function . Cant use bluetooth. cant do voice commands. USB is not working and not charging. Radio works fine, but phone button does nothing; menu button does nothing; voice command button on steering wheel does nothing. This is a safety hazard and I know I'm not the only one having this issue.
Sep 21, 2023
+ 6 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
10 complaints
I have a Coolant intrusion for my car it is supposed to be recalled and serviced under warranty or the Csp
Sep 18, 2025
engine light turned and, scanned it and code is P0301 Cylinder 1 Misfire detected. Coolant is leaking into the engine. I have looked online and multiple people have had this issue, majority of them taking their vehicles to Ford dealers and being told they need an engine replacement. I have taken my vehicle to a mechanic shop and was told the same thing. my safety was at risk because this issue caused my engine to overheat and the engine would not turn on for a while after. with coolant being mixed in with the oil, it damages the engine and can cause the car to stop being functional while you are still operating it. I am also including a link to a website that has proof that Ford delearships have seen this issue before, are aware of it but do nothing to fix it [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jul 01, 2025
The engine coolant leaked into the cylinders as a result the car had rough idles and startups with overheating issues as well we dying on me completely while driving. Confirmation on coolant leak by big o tires, solution is new engine. There was a cylinder 3 misfire code with the check engine light.
Jun 06, 2023
THIS IS THE 4TH TIME THIS ISSUE HAS OCCURRED. WHILE DRIVING, MY AC KICKS ON WITH NO WARNING AND I LOOSE ALL POWER TO MY CAR. IT SHUTS DOWN. THIS IS EXTREMELY DANGEROUS AND I SEE SEVERAL PEOPLE COMPLAIN ABOUT IT AND NOTHING HAS BEEN DONE AT THIS TIME. NO RESOLUTION CAN BE FOUND FOR THE PROBLEM. MY CAR SHUTS OFF ON ITS OWN AND THE ONLY WARNING I GET IS KNOWING WHEN MY RADIO CUTS OUT AND MY AC KICKS ON, GET TO THE BREAKDOWN LANE BECAUSE MY CAR IS SHUTTING DOWN.75 MPH ON THE BUSY HIGHWAY.
Oct 28, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Jun 18, 2019
+ 5 more complaints for this component
POWER TRAIN,UNKNOWN OR OTHER
10 complaints
I was sold this car in 7/2023. I have replaced the transmission 2x now, the flex plate has broken, the brakes have needed replaced 2x. I was sold a lemon vehicle and now the car has a negative equity of $11,000 and I'm completely screwed.
Aug 23, 2024
I was driving my car when i saw an emergency sign on the dashboard telling to safely park. then the car could only drive using the power generated by the electric battery and when the battery went out of power the car could not switch to gas to use the engine power I was on san mateo bridge when it happen I could feel the car rolling back on a park gear.
Jan 19, 2024
When we put the car into reverse there are times the transmission jerks a bit.
Jul 10, 2022
WHEN DRIVING ON CITY STREETS, THE FORD FUSION JERKS HARD AND SPUTTERS WHEN IT CHANGES GEARS (AUTOMATIC TRANSMISSION). WHEN ACCELERATING ON THE HIGHWAY THE VEHICLE WILL JERK HARD UPON PRESSING DOWN ON THE GAS PEDAL. DURING DECELERATION, WHEN EXITING THE HIGHWAY, FROM SPEEDS OF 70 MPH TO 35 MPH, THE VEHICLE WILL ALSO SPUTTER AND JERK FROM THE GEARS CHANGING. THE VEHICLE WAS TAKEN IN TO A FORD MOTOR COMPANY SERVICE DEPARTMENT AND NO REPAIRS WERE CONDUCTED DUE TO AN "INABILITY OF THE TECHNICIAN TO REPLICATE THE SYMPTOMS OF THE CAR."
Sep 27, 2019
THE CAR SAID IT WAS IN PARK AND THE BACKUP CAMERA WAS ON AND IT BROKE THE SHIFTER CABLE
Aug 25, 2019
+ 5 more complaints for this component
STEERING,ELECTRICAL SYSTEM
8 complaints
I have had road salt contamination with the electrical wiring to the power steering causing the wires to become brittle and break causing a power steering failure in a right curve which caused the steering wheel to jerk the car to the left nearly causing a collision. The power steering failed again due to high friction inside steering gear and has a broken bolt on the EPAS motor to the steering gear.
Mar 28, 2025
WHILE DRIVING TRYING TO MAKE A TURN...MY STEERING WHEEL JERKED AND I ALMOST RAN INTO A PARKED CAR BECAUSE MY POWER STEERING JUST ALL OF A SUDDEN FAILED!!! HOW DOES THAT..JUST HAPPEN? SO MY POWER STEERING ASSIST AND MY SERVICE ADVANCED TRAC LIGHT CAME ON.. AFTER THIS HAPPENED..! UNACCEPTABLE..I TAKE GOOD CARE OF MY VEHICLE..SO I SEE THERE WERE A WHOLE LOT OF COMPLAINTS OF THIS HAPPENING...AND WOULD LIKE FORD DEALER TO RECTIFY THIS PROBLEM IMMEDIATLY...THIS IS UNSAFE. IM IN CHICAGO.
Jul 05, 2023
The contact owns a 2016 Ford Fusion. The contact stated while driving on the highway at an undisclosed speed and attempting to shift to the next lane, the steering wheel was difficult to turn. The contact was able to get to the side of the highway and turn off and restart the vehicle. The contact stated that the Hill Start Assist Not Available message was displayed. The contact called the dealer to schedule an appointment however, there was no available appointment for at least a week. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.
Jun 28, 2022
MY CAR STEERING WHEEL IS VERY TIGHT AND I'M WONDERING WHAT COULD IT BE IF I FIXED EVERYTHING
Apr 12, 2021
STEERING WHEEL IS LOCKED AND NO POWER STEERING. I THINK IT'S DUE TO RECALLS ON FORD FUSIONS. MY CAR DOESN'T HAVE ONE BUT I THINK IT SHOULD. THE RECALL IS THE ELECTRIC POWER ASSIST SYSTEM. MY CAR IS ONLY FOUR YEARS OLD I SHOULDN'T HAVE THIS PROBLEM. THE CAR WAS PARKED WHEN THIS HAPPENED BUT WHAT IF WE WERE ON THE HIGHWAY.
Dec 01, 2020
+ 3 more complaints for this component
VISIBILITY/WIPER
7 complaints
My back up camera is blue all time , I saw so many people have the same issue, ford need to publish a recall on 2016 ford fusion as well, they did a recall on other vehicles recently, but not on this 2016 ford fusion
Aug 17, 2025
Windshield wiper motor works and there’s windshield wiper fluid and wind water tank but when you pull the windshield wiper flu lever to disperse clean your windshield nothing comes out taking it to mechanic. He can’t find anything wrong with it fluid go somewhere when you pull the lever except for on the windshield. Don’t know where it goes because you can empty the fluid tank out and not see anything on the ground or on the car
Sep 22, 2024
The drivers side sun visor will fall down in front of my face when I try to adjust it. It will dangle from its wires on the left side (main pivot point). This is very dangerous when it happens while driving. It cannot be put back in its place without stopping the car and repositioning it back in the whole that it fell out of. And it Will fall out again when moved. It has happened several times to me and my wife.
Dec 05, 2022
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE WINDSHIELD WASHER AND WIPER SWITCH WAS ACTIVATED HOWEVER, THE WINDSHIELD WASHER AND WIPERS WERE INOPERABLE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S AND PASSENGER'S SIDE WINDSHIELD WIPER MOTORS NEEDED TO BE REPLACED. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Jun 02, 2020
THE WIPERS WILL STOP INDIVIDUALLY AND RANDOMLY WHEN IN USE. IT SEEMS TO BE MORE OF AN ISSUE DURING LIGHT RAIN BUT HAS HAPPENED DURING HEAVY RAIN ON OCCASION AS WELL. I HAVE BEEN TO MY DEALER FOR THIS AND THEY SAID I NEEDED NEW WIPER BLADES. THE CAR WAS STILL UNDER WARRANTEE AT THAT TIME. IT HAS REOCCURRED AND I WILL VISIT MY DEALER AGAIN. I HAVE SEEN OTHER COMPLAINTS ON FUSION AND OTHER FORD VEHICLES WITH THIS PROBLEM. THE DATE I USED IS THE DATE OF LAST OCCURRENCE NOT THE DATE OF FIRST OCCURRENCE. SINCE THIS IS MY DAUGHTERS CAR SHE THOUGHT IT WAS OKAY FOR THE WIPERS TO HANG ONCE IN A WHILE. I DO NOT ACCEPT THIS AS A SAFE FEATURE!
Feb 14, 2018
+ 2 more complaints for this component
ENGINE,ENGINE AND ENGINE COOLING
7 complaints
The engine cooling failed inside the block on cylinder #2. The cooling system is not operable and resulted in blue smoke under acceleration. The car is no longer under warranty and only has 65K miles on it and is otherwise in good working order. I am told the whole engine needs to be replaced.
Apr 15, 2024
My vehicle has been maintained by the dealer and myself for the 87800 miles that have been put on it. I purchased the vehicle in August of 2016 brand new with 34 miles on it. The motor has a manufacturing defect, the block was built in the same plant (Hermosillo, HERMOSILLO, MEXICO)that other Ecoboost motors were built in that were recalled for the coolant leaking into cylinders via a "fix" which was cutting a channel between the cylinders on the deck of the long block between the cylinder walls, this compromised the integrity of the seal between the cylinder head and head gasket. This allowed coolant to leak into cylinder 4 of my vehicle. Ford has known about the issue for the last several years and continues to make these motors. The dealer I purchased the vehicle from wants $14,000 to replace the motor with a new long block but I would not feel comfortable having that done and would want a crate engine as the other components would now be compromised. I have spent $1200 on replacement coil packs and spark plugs, coolant and oil, all to treat the symptoms. In addition to Fords $260 diagnostic fee at the dealer for a known defect. Ford should not get away with bilking customers for $10,000 plus engine rebuilds - this would likely not last the same miles it has gone currently in my case.
Feb 28, 2024
The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, the contact noticed that the engine was misfiring. The check engine warning light was illuminated. The contact replaced coil pack however, a month later the failure reoccurred. The contact noticed that the coolant reservoir was empty but there were no signs of a leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 138,000.
Jan 29, 2024
I currently have a 2016 Ford Fusion SE with the 1.5L engine. Upon starting the car, the check engine light came on and idled roughly. After scanning the codes for the check engine light, it was determined that it was experiencing a cylinder 3 misfire. I took the car to the dealership and upon repair, they uncovered there was a coolant intrusion coming from the engine and either a "band-aid fix" was needed for $3,500 dollars or a full engine replacement for $8000+ dollars was needed. The dealership confirmed that they have seen this being a known issue for this type of vehicle/engine but there was no relief for the repair. After moving forward with the $3,500 repair to replace the head gasket, it was determined that even then the car was inoperable, and I was left without a vehicle and a bill to pay.
Oct 19, 2023
The 2.0 liter Ecoboost engine developed a cracked block at the seven year, 94,000 mile point. The cracked block leaked coolant into the number 2 cylinder thereby causing the check engine light to illuminate. The cracked block necessitated a full engine replacement. The cracked block could have caused a catastrophic engine failure while in operation, putting the driver and other drivers on the road at risk. Research indicates this is a known problem with this engine.
Oct 15, 2023
+ 2 more complaints for this component
STEERING,POWER TRAIN
7 complaints
The power steering goes out randomly, mostly when it is hot outside or on the interior. It is not included in the current recall for this issue, however it needs to be. It happened in 2021 and now is still happening in 2022. No issues prior to the failure until power steering alert goes off. I have almost crashed multiple times due to this failure.
May 11, 2022
I'm just wondering how it is even remotely legal to sell a vehicle, whether used or new, with current open recalls. When I purchased my vehicle through Triple J Auto in Guam, they never informed me of any open recalls when I purchased the vehicle. Technically the car was in a used status, but, coming from the Department of Highway SAFETY, it seems preposterous that you would allow any vehicle to be sold with open recalls against the vehicle. I am just looking for any information as to how this could have gone unresolved for over three years, without me just looking up the VIN on a random day. Thank you
Sep 14, 2021
I WAS PULLING OUT ACROSS TWO LANES OF TRAFFIC ON A FLAT CITY STREET GOING APPROXIMATELY 15 MPH, AND AS I WAS HOLDING THE WHEEL, MAINTAINING MY DRIVE LINE, THE STEERING DROPPED OUT AND I WAS ROTATING THE WHEEL LEFT AND RIGHT DESPERATE FOR THE STEERING WHEEL TO GRAB CONTROL AGAIN. IT FINALLY REGAINED SOME CONTROL BUT THE STEERING IS NOT CONSISTENT, IT DOESNT SEEM LIKE, ITS IN CONSTANT CONTROL OF THE VEHICLE, ALMOST LIKE ITS SHORTING OUT.
Feb 19, 2021
MY VEHICLE WOULD NOT SHIFT INTO DRIVE (FORD FUSION 2016 2L 5SPEED AUTOMATIC). IT SHUDDERED AND CRAWLED FORWARD BUT THE TRANSMISSION WOULD NOT ENGAGE. I BRAKED TO A STOP PUT IT PARK AND THE CAR WAS STILL SHUDDERING. I TURNED IGNITION OFF AND ATTEMPTED TO RESTART ENGINE AND ENGAGE FROM PARK TO DRIVE. IT DID NOT SHIFT TO DRIVE BUT SHUDDERED. I HAD TO REPEAT THIS PROCESS 4-5 TIMES AND THEN IT FINALLY MOVED FROM PARK TO DRIVE AND DROVE SOMEWHAT NORMAL 1 DAY PRIOR THE CAR WAS JERKY AS IT ENGAGED. THIS JERKY BEHAVIOR OF THE TRANSMISSION AT LOW SPEEDS I WAS EXPERIENCING YESTERDAY RETURNED . THE CAR BECAME DRIVEABLE BUT NOW A I AM VERY SUPSECT AND I CANNOT FIND A RECALL FOR THIS ISSUE THAT MATCHES MY VIN NUMBER. EVENTHOUGH MANY FORD FUSIONS MADE DURING THE SAME YEAR AS MINE HAVE EXPERIENCED THIS ISSUE
Nov 25, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SAMES FORD CORPUS CHRISTI (4721 AYERS ST, CORPUS CHRISTI, TX 78415, (888) 361-7675), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE FAILURE MILEAGE WAS 92,000.
Dec 17, 2018
+ 2 more complaints for this component
ELECTRICAL SYSTEM,BACK OVER PREVENTION
6 complaints
The same issue with the backup camera as the other vehicles in current recall. The 2016 Ford Fusion should be on that list as well.
Sep 12, 2025
The contact owns a 2016 Ford Fusion Energi. The contact stated while reversing at 5 MPH, the rearview camera failed to respond. There were no warning lights illuminated; however, there was a message displayed that the rearview camera would stop working while in reverse, and to please contact the dealer if the camera failed to operate as needed. The failure was intermittent. The vehicle was not taken to be diagnosed or repaired. The contact stated the radio intermittently failed to operate as needed. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.
Apr 15, 2025
Rear camera works intermittently. The Ford Dealer service said it failed and it'll be 800.00 to fix... I passed on that... but now that I'm seeing other Fords with camera recalls, I wonder if this problem is related.
Sep 04, 2023
Rear camera keeps failing. Generic problem for many ford drivers. Bad grounding wire
Aug 14, 2023
The APIM on my 2016 Ford Fusion Energy is, as per the local Ford dealership service department, refusing to take software updates provided by Ford rendering the instrument control cluster inoperative on an intermittent basis. This means that at the least from my personal experience the backup camera (to me, a safety issue), radio (inconvenience), navigation (inconvenience), bluetooth/phone (dialing, hands free - to me, can be a safety issue), and some climate/HVAC functions (inconvenience), do not work. I do not know if the collision avoidance system is also affected. Please see NHTSA Campaign Number: 15V406000 for similar issues for different Ford models. The question here is that Ford is offering a software update for free, but the software as written is not capable of updating the APIM in my car. If Ford agreed to fix an earlier APIM problem with other models with a free software update, and the software update does not install properly on Ford equipment rendering useless safety-related functions, does the consumer then have to pay for the fix? I have asked the service department at the dealership to provide me with the module. I confirmed with national Ford Customer Service that Ford is unwilling to offer any support for parts (about $700) and/or labor (about $600) for a version of the APIM that will take the software update as written (we hope). I did attempt Ford's instructions for updating software and was not successful; the dealer confirmed that their efforts to update the software after several tries were not successful either. I attach a photo of the first error message received when the problem started. Please see other NHTSA complaints that appear to be related, although I do not know if software updates worked in those instances - 11321932, 11300724, and 11052887. Please also see the comments on Ford APIM issues from customers posted on the following website: https://www.vehiclehistory.com/articles/ford-apim-recalls-you-need-to-know-about
Nov 18, 2022
+ 1 more complaint for this component
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
6 complaints
The contact owns a 2016 Ford Fusion. The contact stated that while driving 65 MPH, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 80 MPH while driving. The vehicle started jerking and failed to exceed 60 MPH. The vehicle jerked and then failed to exceed 40 MPH. After refueling, the vehicle was slow to start. The contact had to pump the accelerator pedal for the vehicle to start. The vehicle was taken to an independent mechanic who retrieved DTC: P02, P0087, P0131, P0302, and P1450. The mechanic informed the contact that the vehicle would not pass State inspection. The local dealer was contacted, who confirmed an unrepaired recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was unknown.
Apr 07, 2025
THE CAR SHUTS OFF WHILE DRIVING UNDER THE SPEED OF 20 MPH. IT HAS HAPPENED 6 TIMES IN THE LAST 2 MONTHS. THE WORSE PART WAS IT HAPPENED ON THE INTERSTATE IN THE RAIN AND I HAD TO PULL OVER QUICKLY ON TO THE RAMP WHILE AN 18 WHEELER WAS COMING MY WAY.
Nov 15, 2020
WHILE UNDER NORMAL OPERATION AT HIGHWAY SPEED (65-70MPH WITH CRUISE CONTROL ON) THE CAR ALERTED ME TO AN ERROR ("SERVICE ADVANCETRAC") AND IMMEDIATELY DEACTIVATED: CRUISE CONTROL, TRACTION CONTROL, EMERGENCY BRAKE ASSIST, AND A COUPLE OTHER SYSTEMS. THE CHECK ENGINE LIGHT ALSO CAME ON. THE CAR WAS UNABLE TO MAINTAIN SPEED AND BEGAN LOSING POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SHOULDER OF THE HIGHWAY AND TURN THE VEHICLE ON AND OFF TWICE, THE ALERTS AND CHECK ENGINE LIGHT PERSISTED THROUGH THE VEHICLE RESTARTS. I WAS ABLE TO ACCELERATE AND MERGE BACK INTO TRAFFIC; HOWEVER, THE MAXIMUM SPEED I WAS ABLE TO MAINTAIN WAS EXACTLY 50MPH AND I THINK THAT MAY HAVE ONLY BEEN UNDER BATTERY POWER PROVIDED BY THE HYBRID BATTERY SYSTEM (I.E., ELECTRIC DRIVE), SINCE NO ENGINE NOISE WAS APPARENT WHILE TRYING TO MAINTAIN SPEED. I WAS ABLE TO PARK AT A GAS STATION AND CALL FORD ROAD SIDE SERVICE. I HAVE AN AUTOMATIC ADAPTER ON THE CAR AND THE ADAPTOR REPORTED THE ERROR CODE OF: P2112 THROTTLE ACTUATOR "A" CONTROL SYSTEM-STUCK CLOSED. THE SAME ERROR CODE WAS ALSO FOUND BY THE FORD DEALER, WHICH REPAIRED THE ERROR UNDER WARRANTY.
Sep 28, 2017
WHILE DRIVING TODAY, I SUDDENLY LOST THE ABILITY TO ACCELERATE. THE VEHICLE BEGAN TO VIBRATE ABNORMALLY, AND THEN THE POWER WENT OUT. I BEGAN TO SMELL SMOKE, AND I ALMOST HIT THE VEHICLE IN FRONT OF ME BECAUSE I COULDN'T CONTROL MY CAR! ONCE I FINALLY CAME TO A STOP, I WAS ABLE TO RESTART IT AND PULL OVER TO A SAFER AREA-- BUT THE SMOKE REMAINED. I BELIEVE THE THROTTLE BODY IS MALFUNCTIONING, WHICH IS UNACCEPTABLE ON AN ALMOST-NEW CAR.
May 19, 2017
I HAVE A 2016 FORD FUSION THAT I PURCHASED IN FEBRUARY OF THIS YEAR. IT HAS LOST POWER FOUR TIMES IN THE LAST THREE DAYS THAT I HAVE DRIVEN IT, TWICE IN RUSH HOUR TRAFFIC HEADING TO AND FROM DALLAS FOR WORK. A WRENCH WILL SHOW UP ON THE DASHBOARD, A MESSAGE SAYING "SEE MANUAL" WILL POP UP, AND THE VEHICLE FAILS TO ACCELERATE. I CANNOT PULL THE VEHICLE OVER OUT OF THE WAY OF ONCOMING TRAFFIC BECAUSE IT WILL NOT ACCELERATE AT ALL. I'VE TAKEN THE CAR INTO THE DEALERSHIP TWICE. THE FIRST TIME WAS THIS PAST MONDAY. I WAS TOLD THAT THE VEHICLE NEEDED A SOFTWARE UPDATE AND A NEW THROTTLE BODY AND THAT THE CAR WOULD BE FINE AFTERWARDS. ON MY WAY HOME YESTERDAY, DURING RUSH HOUR TRAFFIC ON A BUSY FOUR LANE HIGHWAY WORK NO SHOULDER TO PULL OFF ON BECAUSE OF CONSTRICTION, MY VEHICLE LOST POWER AGAIN. I WAS ABLE TO TURN THE CAR OFF AND ON AND MAKE IT TO THE DEALERSHIP. THEY REPLACED ANOTHER PART AND ONCE AGAIN TOLD ME THAT THE ISSUE WAS FIXED. MY ISSUE IS NOT WITH THE DEALERSHIP, IT IS WITH FORD MOTOR COMPANY. I HAVE CONTACTED THEM TWICE REGARDING MY VEHICLE AND I HAVE YET TO RECEIVE A CALLBACK. I PURCHASED THIS VEHICLE BRAND NEW. THE ISSUE IS A KNOWN ISSUE TO FORD, BUT THERE HAS YET TO BE A RECALL. DO I HAVE TO DIE IN MY VEHICLE ON 35E IN AN ACCIDENT BEFORE SOMEONE DOES SOMETHING ABOUT THIS? I'M AFRAID TO PUT MY CHILDREN IN THIS VEHICLE AS IT PUTS MY FAMILY'S AND MY LIFE IN IMMINENT AND SUBSTANTIAL DANGER. PLEASE HELP ME WITH THIS I ISSUE. I CAN'T CONTINUE TO DRIVE THIS VEHICLE.
Sep 21, 2016
+ 1 more complaint for this component
FUEL SYSTEM, GASOLINE
6 complaints
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was stopped, the engine started to rev. There was no warning light illuminated. The contact drove into a gas station and the vehicle shut off while parking the vehicle. The contact's brother arrived at the scene and restarted the vehicle; however, the revving persisted. The contact was informed by another owner of a similar vehicle that the failure was related to the fuel system. The vehicle continued to rev, and the contact opened the fuel tank which allowed fumes and air pressure to be released from the gas tank. The vehicle resumed normal operation while the contact drove home; however, the failure returned the next time the contact drove the vehicle. The vehicle was taken to an independent mechanic where a diagnostic code reader showed a defect with the evaporative canister vent solenoid. The vehicle was advised to stop driving the vehicle and the vehicle was towed back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 158,000.
Mar 13, 2025
The contact owns a 2016 Ford Fusion. The contact stated that upon refueling the vehicle, the check engine warning light illuminated on the instrument panel. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the float gauge, requiring a replacement. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.
Mar 25, 2024
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed with the fuel tank half-full, the vehicle stalled inadvertently. Additionally, the contact stated that the failure reoccurred after refueling the vehicle. There were no warning lights illuminated. The contact was able to restart the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
Mar 24, 2022
throttle body-wpc part ds7z9e926d The throttle control element failed. Traveling on highway going about 45mph and engine jolted lost power and immediately reduced speed to about 10mph (,if car behind me was close would have ran into the rear of my car ) Car was running very rough -Coasted to side of highway - shut car down and restarted , Car was ok for about a mile - same thing again but was able to make it home very slowly, engine running very rough. Garage replaced throttle control element. Running ok now. Incident was very scary and could have easily caused an accident.
Aug 31, 2021
Canister purge valve malfunction. I had trouble starting my car a couple of times and it would randomly stall out. But after getting gas this last time, I noticed a humming/grinding sound coming from the gas tank. When stopped at a red light (in rush hour traffic) the car stalled completely and wouldn't start. Had to wait a few seconds and try starting again and again, when it finally started again the noise was still there. I called a friend and we ran diagnostics on it and it returned the error of the canister purge valve malfunction. This has been a recall on other Ford cars in the past but not showing on my VIN....
May 19, 2021
+ 1 more complaint for this component
EXTERIOR LIGHTING
6 complaints
The brake lights stay on even after the car has been turned off. There was no warning. The brake bushing? had to be replaced. This is a known problem of 2012 - 2015 models and I believe 2016 has the same issue.
Feb 01, 2023
SPENT SEVERAL HUNDRED $ S' HAVING HID HEADLAMPS INSTALLED WHICH HELPED, CANNOT DRIVE AFTER DARK, BECAUSE I CAN'T SEE THE SIDE OF THE ROAD AT ALL WHEN TURNING IN EITHER DIRECTION, HAVE ALMOST BEEN HIT TWICE, I HAVE A SAFE DRIVER, LICENSE AND DO NOT WANT TO BE IN AN ACCIDENT, THIS VEHICLE IS USELESS IF I CANNOT DRIVE AT NIGHT WHEN NEEDED, I SEE THIS VEHICLE IS ALSO LISTED AS HAVING BAD LIGHTING ON YOUR WEBSITE, F OR MOTOR CO SHOULD HAVE A RECALL TO REPLACE THE SUBSTANDARD HEADLAMPS ON THIS VEHICLE, WORST I HAVE EVER ENCOUNTERED IN MY LIFE !
May 21, 2018
AUTO HEADLIGHTS DELAY SETTING IN FORD FUSION. I TOOK A RENTAL CAR AND ENSURED THE LIGHTS WERE SET TO AUTOMATIC. THERE IS A HIDDEN FEATURE IN FORD FUSION WHERE WE CAN SET A DELAY FOR THE LIGHTS TO TURN ON. I ENTERED A TUNNEL WHICH IS COMPLETELY DARK AND NO LIGHTS WERE THERE INSIDE THE TUNNEL. I COULD NOT SEE ANYTHING AS THE LIGHTS DIDN'T TURNED ON. I FORTUNATELY MET WITH A SMALL INCIDENT BUT THIS HIDDEN FEATURE DOESN'T MAKE ANY SENSE. I DROVE OTHER VEHICLES WHERE IN AUTOMATIC LIGHTS SWITCH ON IMMEDIATELY. I AM UNAWARE OF THIS SETTING AS I DON'T OWN THIS CAR. PLEASE ENSURE MANUFACTURER DISABLES THIS SETTING AND THEY ENSURE SAFETY OF FORD USERS. THE RENTAL COMPANY DECLINED TO ACCEPT IT AS THEIR FAULT BUT I WANT SOMEONE LIKE NHTSA CONTACT RENTAL CAR COMPANIES TO DISABLE THESE SETTINGS AND ALSO CONTACT THE MANUFACTURER AND UNDERSTAND THE BENEFIT OF THIS SETTING. AS PER ME IT IS A RISKY SETTING WITHOUT MUCH POSITIVE BENEFITS. I WANT TO ENSURE SAFETY OF OTHER FORD USERS.
Jul 17, 2017
I HAVE NOTED, WHEN PASSING NEWER FORD FUSIONS DURING NON-DAYLIGHT HOURS, THAT THE HEADLIGHTS PROJECT BRIGHTLY OUT OF THE SIDE OF THE LENS AND SLIGHTLY BACKWARD, TO THE POINT OF BEING DISTRACTING AND CAUSING ME TO WINCE. I HAVE NOT NOTED THIS TO OCCUR WHEN PASSING ANY OTHER VEHICLES BUT HAVE NOTICED IT WHEN PASSING SEVERAL NEWER FORD FUSIONS. IT APPEARS THAT THE LIGHT EMISSION PATTERN FOR THE HEADLIGHT ASSEMBLIES IS THE CONTRIBUTING FACTOR.
Apr 26, 2017
THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY HAS RATED "MARGINAL" THE HEADLIGHT EFFECTIVENESS FOR THE 2016 FORD FUSION. I THINK FORD SHOULD REPLACE THE HEADLIGHTS WHICH IS A SAFETY ISSUE AND AN EXPENSIVE PROPOSITION.
Sep 04, 2016
+ 1 more complaint for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
5 complaints
My complaint is, why does my 2016 Ford Fusion 1.5L 4-Cylinder EcoBoost Engine continue to be excluded from these major recalls? It's not fair as I deserve to have my engine, clock spring, & my rear view camera replaced just like the other Ford vehicles! I purchased my 2016 Fusion in 2018 & only a couple of years later I started having problems with the rear view camera but the dealership said that it wasn't covered under the warranty. I have always smelled engine coolant & oil but was always told that there is nothing leaking on the ground so there's nothing to worry about. Also I reached out to you guys in 2024 with the Gmail address of [XXX] ) about my steering wheel clock spring & never heard anything back, so I purchased a new one on [XXX] & replaced it myself when it arrived. Also earlier that day, I had my valve cover replaced at Brad Howell Ford in Kokomo, IN because I have been constantly losing oil & smelling oil burning. Even after that, I continued to smell oil & engine coolant but still get told that there's nothing leaking. Well my next oil change after that, I told them to check again because I had to add more oil, & that's when they determined that it was the turbo drain tube, which they replaced on Nov.5, 2024. That stopped the oil smell, but I continued to smell engine coolant which I continued to report to them, & at each oil change, they continued to top off the engine coolant. On Aug. 12, 2025 Brad Howell Ford decided to run a camera down into my cylinders & discovered that there's oil & coolant leaking down into my #2 cylinder. I contacted Tonia Frataccia, Customer Experience Specialist, Ford CX/Team, & I was told that my VIN# didn't make the recall list & that's why my engine wasn't replaced. It's not fair as my vehicle has the same defective engine & parts as the other recall vehicles & I deserve to have my car repaired also at Fords expense. Please help me, I need my car. Thank you for listening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 10, 2025
Our 1.5 EcoBoost engine overheated on 3/20/25, my daughter was driving and the vehicle started shaking and it slowed way down, for a moment she feared for her life, she said it had a message and the check engine symbol was illuminated and the vehicle would not accelerate, when she got it was leaking coolant and white smoke, I took my OBDII scanner, one code was P1299 Cylinder Over temp Protection Active, it now emits white smoke and overheats and looses fluid. TECHNICAL SERVICE BULLETIN 1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/Or Illuminated MIL - Built On Or Before 10-Jun-2019 20- 2100 01 April 2020 This bulletin supersedes 19-2375. Reason for update: Replace Awareness/Interim Message Model: Ford 2014-2019 Fusion Engine: 1.5L EcoBoost 2017-2019 Escape Engine: 1.5L EcoBoost Summary This article supersedes TSB 19-2375 to update the Service Procedure and Parts List. Issue: Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket. Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: - 2014-2019 Fusion built on or before 10-Jun-2019 - 2017-2019 Escape built on or before 08-Apr-2019 • 1.5L EcoBoost engine • At least one of the following conditions: - Low coolant level - White exhaust smoke - Runs rough condition with or without an illuminated MIL with only DTCs P0300, P0301- P0304, P0316, P0217, P1285 and/or P1299 stored in PCM
Mar 22, 2025
Vehicle won’t start so I called my roadside/towing assistant number got someone out to do battery jump service because I been through this before twice come to find out that wasn’t the issue might needed more gas still wasn’t the issue so I got the vehicle towed to a shop it came back I needed the dealership to reprogram the vehicle they couldn’t because it wasn’t drivable so I got it towed to another shop just for them to tell me I need a new engine they didn’t know what cause the problem but just off what they seen while doing a diagnostic was low compression on all cylinders oil full and normal color (not brunt) coolant is full and clean warranty doesn’t want to cover parts that’s needed for the vehicle like cylinder head gasket check engine light always came on after repairs was fixed
Jul 28, 2023
Recall notice 22S43 / NHTSA Recall 22 V413 Car rolls when in park with brake on. Now my car won’t start at all. I don’t know if they are related. I need to know because I can’t waste any money if I don’t have to.
Sep 07, 2022
Recall on the shift cable caused my vehicle to completely stop working/ moving while I was out with my son. No notification was ever giving to me in regards to this problem. This has caused so many issues, specially not given a rental car to be able to to move around. My vehicle is not drivable all because of a recall from Ford company. Ford refuses to provide a rental or any assistance. Being a single mother, Making it hard for me to go to work or even see my kids.
Jul 19, 2022
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
5 complaints
The car stalls out and stops moving out of no where while driving and smells like fuel as well
Jan 16, 2024
When driving vehicle on warm starts, vehicle stalls and engine loses power. Warm start means any time vehicle was driven, turned off, and then restarted after less than 30 minutes of being turned off. For example, when fueling at a gas station, or making a quick errand into a store or fast food restaurant. One once occasion, vehicle also stalled after shifting to drive after an extended period of idling (approx. 20 minutes - was idling hoping to avoid stall when beginning to drive again). In general, vehicle will start (but may need a few tried before turning engine over), and idles at 500 RPM, rather than expected 1000 RPM. On acceleration, when vehicle reaches 2500 RPM or greater, needle drops to 0 and vehicle shuts off while driving. On some occasions, vehicle will also stall/shut off when decelerating as well (particularly in parking lots or instances when one may drive and stop/slow frequently). I took vehicle to mechanic and learned that turbo charger was leaking oil into throttle body - both were replaced by mechanic, but issues persisted. The vehicle stalls while driving, putting the safety of myself, my passengers, and other vehicles at risk in case of collision due to sudden stall. The vehicle has been taken to my local mechanic as well as the Ford dealership - in both cases I was advised that the check engine light was not on, and that there was nothing they could do until the light came on or vehicle was stalling consistently. The vehicle is now stalling consistently, however dealer informed they are not able to do anything because the engine light is still not coming on. The dealer did confirm they were able to reproduce the issue, and my local mechanic also confirmed reproducing the issue. These problems began on or around January 5, 2023 and vehicle was first assessed by local mechanic on January 11, 2023.
Apr 27, 2023
I HAVE A NEW ALTERNATOR, NEW BATTERY, BUT THE PCM UNIT FOR THE FUSES IS BAD.
Nov 06, 2020
AS SKIMMING THROUGH OTHER COMPLAINTS, I SEE I WASN'T THE ONLY ONE WITH A BAD THROTTLE BODY ISSUE ! MY INFANT WAS IN THE CAR WITH ME AND LUCKILY MY BOYFRIEND WAS IN FRONT OF ME! IT DIED 3 TIMES ON THE HIGHWAY BEFORE WE GOT TO THE NEXT TOWN TO HIS WORK - LUCKILY HE ALSO HAD THE INFANT CAR SEAT ! I HAD TO HAVE IT TOWED AND BORROW HIS 2010 FUSION FOR 2 DAYS UNTIL MY CAR WAS FIXED. ANOTHER ANNOYING ISSUE IS WHENEVER MY IPONE HAS AN UPDATE I HAVE TO TAKE IT TO THE DEALERSHIP TO HAVE SYNC REINSTALLED ! I BOUGHT THE CAR BECAUSE OF THE SYNC (UPGRADED FROM A G6 WITH NO EXTRA OPTIONS). I TRAVEL 30,000+ MILES A YEAR AND EXPECT A NEW CAR TO WORK - IF I WANTED A TERRIBLE CAR I WOULD HAVE GOTTEN ANOTHER GM VEHICLE...
Jul 07, 2016
RENTED A FORD FUSION WITH 3000 MILES. DURING HIGHWAY DRIVING IT LOST POWER AND STOPPED. AFTER A MINUTE, WE RESTARTED IT WITHOUT PROBLEM. DROVE IT TO A NEARBY FORD DEALER WHO CHECKED THE CODE WHICH INDICATED THE PROBLEM WAS DEFECTIVE ELECTRONICS THAT CONTROLLED THE THROTTLE. APPARENTLY THE ENGINE WAS GETTING TOO MUCH AIR AND NOT ENOUGH GAS CAUSING IT TO SHUT DOWN. PERHAPS THIS WAS A PROBLEM SPECIFIC TO THIS CAR, PERHAPS NOT. BECAUSE OF THE POTENTIAL FOR SERIOUS CONSEQUENCES OF A CAR STOPPING UNEXPECTADLY ON A HIGHWAY WE THOUGHT WE SHOULD REPORT IT. WE DID NOTIFY THE RENTAL COMPANY (BUDGET IN MILWAUKE WI) OF THE PROBLEM. THE EMPLOYEE SAID HE HAD HEARD OF THIS PROBLEM BEFORE. IT WAS NOT CLEAR TO US IF HE MEANT ON CARS IN GENERAL OR ON THIS TYPE OF CAR.
Jun 28, 2016
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
5 complaints
Car lost power and just cut off right on Railroad Tracks, managed to get it restarted, called dealership in my area, took it in. They stated their computer wasn't finding anything. After a heated discussion, I finally got the head mechanic to drive it and it did the same thing to him. He said new fuel pump, so it costs me $810.00, labor included, which I thought was rape. Just a ridiculous charge, but hey I'm at the mercy of them!!! Three (3) weeks later same thing happening, just cuts off, leaving me on highway at night. Took it back, they put another fuel pump on, no charge. Week and half later, Key Fob doesn't unlock doors, even after putting a new battery in. Tire Pressure FAULT came on and car continued to cut off, again leaving me in a very dangerous situation, but I GOT LUCKY. I took it back to the dealership and told them the Liability is on them. The Car is DANGEROUS and UNPREDICTABLE, "I do not feel safe in it" and they need to keep it until they can determine what is wrong and STOP playing a guessing game. I have read over 788 complaints about this vehicle and the same things are happening to other people. I will proceed with Attorney's, News Media and Insurance Companies if this is not rectified. THE CAR IS A DEATHTRAP!!!
Apr 17, 2022
AT APPROXIMATELY 125000 MILES, THE VEHICLE DISPLAYED THE CHECK ENGINE LIGHT AND WAS EXPERIENCING DIFFICULTY RESTARTING AFTER REFUELING. LOCAL AUTO PARTS STORE CODE READER DISPLAYED ETC P1450. ONLINE RESEARCH POINTED TO A FAULTY CANNISTER PURGE VALVE. THIS FAULT AND ACCOMPANYING SYMPTOMS WERE OUTLINED IN RECALL # 18S32. THIS RECALL IS NOT CURRENTLY APPLICABLE TO MY VIN. DIAGNOSIS PERFORMED BY SANDERS FORD IN SWANSBORO, NC CONFIRMED FAULTY PURGE VALVE.
May 08, 2021
CAR WOULDN'T ACCELERATE. WOULD STALL AFTER PUMPING GAS WOULD OVERHEAT WHEN IDLING. FANS WERE NOT TURNING ON CANISTER PURGE VALVE STUCK OPEN CAUSING THE FUEL TANK AND OXYGEN SENSOR TO FAIL.. RUNS ROUGH.
Sep 15, 2020
MY CAR WILL SHUT DOWN AND LOSE ALL POWER WITHOUT NOTICE WHEN I'M AT HIGHWAY SPEEDS. A COMMENT COMES ON THE DASH THAT SAYS SOMETHING LIKE " TRANSMISSION IS NOT IN GEAR" OR SOMETHING LIKE THAT. I'M NOT SURE OF THE EXACT WORDS BECAUSE WHENEVER IT DOES IT I'M LOOKING TO GET TO THE FAR RIGHT LANE SO I CAN COME TO A COMPLETE STOP ON THE SIDE OF THE HIGHWAY TO COME TO A STOP, PUT THE CAR IN PARK, TURN IT OFF THEN TURN IT BACK ON. IT'S SO DANGEROUS TO HAVE THE CAR LOSE ALL POWER GOING 70 MPH. I REALLY THINK SOMETHING NEEDS TO BE DONE ON THIS BEFORE SOMEONE GETS KILLED. THIS HAS HAPPENED PROBABLY 5 DIFFERENT TIMES IN THE PAST FEW MONTHS. I DON'T HAVE THE EXACT DATES WHEN IT'S HAPPENED BUT THE LAST TIME IT DID I WAS TRAVELING IN KANSAS CITY AND THOUGHT I WAS GOING TO CAUSE A LARGE ACCIDENT TRYING TO GET MY CAR OVER TO THE SHOULDER WITHOUT POWER.
Dec 06, 2019
1) FIRST ISSUE HAPPENED 2/20/2017 ODOMETER 7,036. DASHBOARD LIT UP, TRAC CONTROL, ENGINE LIGHT, BRAKE, MESSAGE TO PULL OVER, LOSS OF POWER AND AT FREEWAY SPEED, GOT OVER SHOULDER SAFELY. THE ONBOARD DIAGNOSTICS SYSTEM DETECTED ENGINE MISFIRE, TRANSMISSION RELATED PROBLEMS. BROUGHT IT IN FOR SERVICE AND COULDN'T DUPLICATE ISSUE. NOTHING FIXED OR REPAIRED 2) SECOND TIME SAME ISSUE HAPPENED 7/21/2017 ODOMETER 15,736 GOING UP A HILL WEST BOUND ON MCCALL, LOSS OF POWER AND ALMOST GOT REAR ENDED BY A COUPLE OF VEHICLES. VEHICLE IS IN SERVICE AS I FILL THIS OUT.
Jul 24, 2017
ELECTRICAL SYSTEM,STRUCTURE
4 complaints
When key is in ignition and either In on position with engine off or In accessory state the dash starts to click and the hood then releases and opens Does not happen when key is not in the ignition and driver door is open or when car is running or when car is locked but does happen if key was just removed from ignition and door has not been opened yet There are not service lights on and all trunk buttons still work when pressed
Apr 13, 2025
I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it
Oct 14, 2021
WHENEVER I UNLOCK MY VEHICLE THE TRUNK OPENS. SOMETIMES IT OPENS WHILE DRIVING.
Mar 26, 2021
MY FORD FUSION 2016 IS HAVING A BAD ISSUE AND IT IS A DANGEROUS ONE. SO I WAS DRIVING AROUND WITH MY GRANDMOTHER AND SIBLINGS, WE HAD STOPPED BY THE SUPERMARKET TO GET SOME FOOD. AND WHEN I FINISHED PARKING MY VEHICLE BOTH DRIVER AND PASSENGER DOOR HAS OPENED EXCEPT FOR THE TWO REAR DOORS MY SIBLINGS COULDNT GET OUT THE CAR IF THE HANDLE IS PULLED OUTSIDE OF THE REAR DOOR. ITS A VERY DANGEROUS THING BECAUSE IMAGINE IF IN A CAR CRASH AND SOMEONE IS SITTING IN THE REAR SIT HOW ARE THEY GOING TO OPEN THE DOOR!?. THIS NEED A FIX.
Oct 09, 2019
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
Kept getting a misfire on cylinder 2 after ford preformed a “recall” on the power train control system well the car now has coolant leaking into the number two cylinder causing it to shake violently and complete loss of power luckily my wife was able to pull safely off the roadway with my [XXX] son present before losing control and having an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 18, 2025
I have this car with a coolanat leak into the Cylinder causing a misfire resulting in fuel/oil in cylinder and white smoke coming from the exhaust. i keep on having codes pop up and my cabin smells like burnt oil my kids are smelling this on a daily basis its bad for their health i know Ford knows about this problem. if my car catches fire because of the oil problem whos responsible, I've changed out spark plugs. coils. fuel injectors. all sensors. an nothing seems to work. when i changed my oil it looks like oil is flooding my motor an covering my entire engine an leaking everywhere its also a road hazard
Feb 15, 2024
PURGE FUEL VALVE. CAR IS STALLING AT TIMES. OTHER TIMES IT WON'T START. THIS HAS BEEN A RECALL IN THE PAST BUT NOT SHOWING ON MY VIN. SOMETIMES IT IS MAKING A NOISE.
Nov 25, 2020
TAKATA RECALL, LOUD HUMMING/ VIBRATION NOISE APPEARS TO BE COMING FROM UNDERNEATH REAR OF VEHICLE. FIRST STARTED WHILE DRIVING ON THE STREET, PULLED OVER TO CHECK AND IT WAS WHEN THE ENGINE WOULD NOT TURN BACK ON, ENGINE LIGHT TURNED ON, AFTER THIS THE KEY FOB PUSH TO START HAS NOT BEEN WORKING AND EVERY TIME YOU PUMP GAS THE ENGINE HAS PROBLEMS TURNING ON, ONLY TURNS ON AFTER PRESSING THE GAS.
May 22, 2019
VEHICLE SPEED CONTROL,SERVICE BRAKES
4 complaints
The left rear caliper has been replaced 3 times in the last 6 months and is currently in the shop for a 4th. This locks up for no reason and ruins the brake pad and the rotor and I have now replaced all of that 3 times as well and the brake hose line.
Aug 27, 2024
This failure narrowly resulted in a serious accident when my vehicle applied the brakes without warning and dropped the speed to below 40 mph on the Highway! I was extremely fortunate not to have been closely followed by a large semi at the time. I researched on my own and found this was a known defect: Ford Recall reference #22S02 (21C24) March 2022. includes vehicles built in Hemosillo plant from Oct 2013 thru 6 April 2015. my fusion was built there on 2 April 2015 but was not included in the March 2022 recall so I was never notified. Apparently this was a known defect and on going problem since Ford issued SSM 50328 to cover various vehicles built from 2013 to 2021 (Includes 2013-2017 Fusion/MKZ). I was able to drive the vehicle safely on back roads to a local Ford dealer where the problem was addressed. I submitted a request for refund to Ford and advise them of this continuing safety issue that should have been addressed with a properly expanded recall. Ford denied my request and tried to avoid the ongoing safety issue claiming it was an "out of warranty" matter.
Aug 21, 2024
The contact owns a 2016 Ford Fusion. The contact stated the brake lights were continuously illuminated. The contact taped the brake button in to stop the warning light from appearing. The contact also stated that the failure caused the battery to drain. There was also a failure while accelerating with the RPM being inoperable while depressing the accelerator pedal down to the floorboard. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
Sep 06, 2022
CAR EXPERIENCES UNINTENDED ACCELERATION WHEN TRYING TO BRAKE. PROBLEM IS INTERMITTENT. BRAKE PEDAL IS HARD WITH UNINTENDED ACCELERATION MAKING IT IMPOSSIBLE TO STOP THE CAR EVEN WHILE STANDING ON THE BRAKE PEDAL. CAR HAS BEEN INTO DEALERSHIP THREE TIMES WITH NO RESOLUTION. PROBLEM IS VERY DANGEROUS AND THE CAR HAS CRUISED THROUGH SEVERAL STOP SIGNS OR LIGHTS BECAUSE OF THIS PROBLEM.
Jan 03, 2017
TIRES
4 complaints
The contact owns a 2016 Ford Fusion equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: 235/45/R18, DOT Number: (Unknown). The contact stated while driving at MPH, the TPMS warning light illuminated. While the contact was attempting to pull over, the driver’s side rear tire experienced a blowout. The contact was able to change the tire with the spare tire with the assistance of the local authorities. The contact later took the vehicle to an independent mechanic who discovered a nail in the tire which lead to the failure. The tire had been replaced. The tire failure mileage was approximately 20,000. The vehicle failure mileage was approximately 65,000.
Sep 06, 2022
235/50 R 17. Seriously horrible groove wandering to the point that I feel extremely unsafe to drive. I'm guessing it's all four tires but, I'm only allowed to pick one. It happened the first day after purchasing the vehicle on 5/24/22. I put more money down on the car because the tires were fairly new. Now they have to be replaced because they are dangerous. They must be recalled!
Jun 08, 2022
TL* THE CONTACT OWNS A 2016 FORD FUSION EQUIPPED WITH GOODYEAR TIRES, TIRE LINE: EAGLE LS2, TIRE SIZE: 235/45/R18, DOT NUMBER: 4BFUJN1R. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, TREAD DETACHED FROM THE TIRE. THE CONTACT PULLED OVER AND THE TIRE WAS CHANGE BY A PASSERBY. THE TIRE MANUFACTURER WAS CONTACTED AND WAS INFORMED OF THE TIRE FAILURE. THE CONTACT REQUESTED TO HAVE THE TIRE PROCESSED PRIOR TO A CLAIM BEING FILED. PACKEY WEBB FORD (1815 OGDEN AVE, DOWNERS GROVE, IL 60515 630-598-4700) AND INFORMED THE CONTACT TO FILE AN INSURANCE CLAIM. THE VEHICLE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE FAILURE MILEAGE WAS 21,463.
Jun 15, 2020
I HAVE OWNED 5 MICHELIN ENERGY SAVER A/S TIRES, SIZE 225/50R17. THREE OF THEM DEVELOPED SIDEWALL BUBBLES IN LESS THAN 40,000 MILES, SOME WITHIN 5000 MILES OF PURCHASE. ALL TIRES HAD TO BE REPLACED SINCE DRIVING ON THESE TIRES COULD CAUSE DEATH. THIS TIRE IS DEFECTIVE AND SHOULD BE RECALLED.
Mar 06, 2020
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
4 complaints
THERE WAS ELECTRICAL MALFUNCTIONING TAKING PLACE AND THE POWER STEERING WAS MALFUNCTIONING AND THE CAR WOULD JUST STALL AND LIKE LOCK UP EVERYTHING IN IT AND EVERYTHING WOULD BE FLASHING ON AND ON INSIDE ON AND OFF
Oct 16, 2020
WHEN THE STEERING WHEEL IS TURNED ALL THE WAY TO EITHER SIDE, MULTIPLE ALARM SOUNDS GO OFF IN THE VEHICLE INCLUDING LOSS OF POWER STEERING, LOSS OF REVERSE SENSORS, LOSS OF HILL ASSIST AND LOSS OF STABILITY CONTROL. THIS OCCURS ANYTIME THE WHEEL IS FULLY TURNED, EITHER STATIONARY OR MOVING. THIS OCCURRED 2 YEARS AGO IN THE SAME VEHICLE AND THEY REPLACED THE COMPUTER, AFTER NOT FINDING ANY OTHER ISSUE. NOW IT IS OCCURRING AGAIN, SAME SYMPTOMS, SAME CAUSE. A VIDEO CAN EASILY BE SENT IF REQUESTED.
Sep 08, 2020
ALL OF A SUDDEN WHEN I WAS DRIVING THE POWER STEERING WENT OUT. THE TRACTION CONTROL ALSO WENT OFF AND WILL NOT COME BACK ON. I WAS ON THE HIGHWAY WHEN THIS HAPPENED AND IT WILL NOT COME BACK ON.
Dec 22, 2019
WHEN I STARTED THE CAR MULTIPLE ALARMS SOUNDED AND THE DISPLAY SHOWED THE FOLLOWING ERRORS: STEERING ASSIST FAULT SERVICE REQUIRED, SERVICE ADVANCETRAC, PRE-COLLISSION ASSIST NOT AVAILABLE, HILL START ASSIST NOT AVAILABLE. THE CAR HAS 13514.1 MILES ON THE ODOMETER AT THE TIME OF THIS OCCURRENCE. THE CAR HAD BEEN DRIVEN LESS THAN 10 MILES EARLIER IN THE DAY BUT HAD BEEN PARKED WITH THE ENGINE OFF FOR NEARLY 8 HOURS. I DID NOT ATTEMPT TO DRIVE THE VEHICLE DUE TO THE DIFFICULT, IF NOT IMPOSSIBLE, CHORE OF TURNING THE STEERING WHEEL. I SHUT THE VEHICLE OFF AND RESTARTED IT SEVERAL TIMES ATTEMPTING TO SEE IF THE FAULTS WOULD CLEAR ON THEIR OWN. NO LUCK.
Oct 06, 2018
STEERING,UNKNOWN OR OTHER
4 complaints
SO I BOUGHT A 2016 FORD FUSION SE AND ABOUT TWO WEEKS LATER AFTER JUST BOOKING A HOTEL ROOM WENT TO MOVE MY FUSION TO A CLOSER PARKING SPOT AND AS SOON AS I STARTED IT THE LEFT SIDE OF THE SCREEN ABOVE STEERING WHEEL SHOWED A BOX THAT READ " STEERING ASSIST FAULT SERVICE REQUIRED". AND THERE WAS NO POWER STEERING AT ALL. IT ALSO READS SERVICE ADVANCE TRACK, AND UPHILL PARKING ASSIST UNAVAILABLE.
Jul 12, 2020
I WAS GETTING READY TO LEAVE MY PLACE OF EMPLOYMENT IN THE PARKING LOT AND I TRIED TO PUT MY CAR IN DRIVE BUT THE GEAR SHIFT WAS NOT REGISTERING. GEAR SHIFT INSIDE THE CAR SAID DRIVE BUT MY CAR WAS STILL IN PARK. LATER FOUND OUT AFTER I DID SOME INSPECTING THAT THE SHIFT CABLE BUSHING HAD POP OFF, AND THAT'S WHY I WASN'T ABLE TO MOVE MY CAR
Aug 13, 2019
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Jun 17, 2019
STRANDED BECAUSE SHIFTER CABLE BROKE. I HAD TO DRIVE A RENTAL CAR HOME FROM OHIO.I WAS ABLE TO BYPASS THE SHIFTER CABLE TO GET HOME AND NOT TAKE THE CAR OUT OF GEAR. I HAD KIDS IN THE CAR AND THE WEATHER WAS 103 DEGREES. THE CAR WOULD NOT GO INTO GEAR FOR ME TO START AND PUT THE AIR ON. KIDS WERE REALLY HOT AND I HAVE TO GET THE CAR TOWED TO A DEALER. NOW THE DEALERSHIP IS TELLING ME THAT I HAVE TO PAY TO HAVE THE VEHICLE REPAIRED UNTIL THE REVISED PARTS COME IN. I SHOULD NOT HAVE TO PAY FOR THIS. CAR WONT START, BECAUSE THE CAR DOESNT KNOW IT IS IN PARK.
Sep 04, 2018
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
4 complaints
WHILE DRIVING THE CAR ON BOTH THE HIGHWAY AND ON CITY STREETS THE STEERING LOCKED AND THE POWER ASSIST QUIT. THE MIL TRACTION CONTROL SYMBOL LIT AND THE WARNING CENTER SAID IT WAS DISABLED. THE MIL STEERING ASSIST CONTROL SYMBOL LIT AND THE WARNING CENTER SAID IT WAS DISABLED. IN BOTH DRIVING INSTANCES THE STEERING WHEEL WAS BEING TURNED FROM MODERATE (INTERSTATE HIGHWAY SPEED) TURNING TO SHARP TURNING (CITY STREET SPEED). IN BOTH INSTANCES I WAS ABLE TO AVOID HITTING CLOSE, SURROUNDING VEHICLES AND IN THE CASE OF THE CITY OCCURRENCE, PEDESTRIANS. IN BOTH INSTANCES I PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND SHUT OFF THE ENGINE AND ACCESSORIES. I WAITED ABOUT A MINUTE AND PERFORMED AN ENGINE RE-START. THE MIL'S WERE NOT LIT AND THE POWER STEERING ASSIST RETURNED. IN BOTH INSTANCES THE SAME CONDITION APPEARED ABOUT 20 MINUTES LATER, AND A ENGINE STOP/RE-START HAD TO BE PERFORMED. I HAVE INCLUDED PHOTOS OF THE DASHBOARD INFORMATION CENTER. THIS IS A 2016 FUSION WITH 65,000 MILES AND I BELIEVE THERE IS AN ELECTRICAL PROBLEM WITH THE STEERING RACK.
Dec 08, 2019
POSER STEERING WILL RANDOMLY QUIT ALONG WITH HILL ASSIST AND TURN THE AIRBAG LIGHT ON. HAVE BEEN TO THE DEALERSHIP WHERE WE WERE CHARGED $140 TO BE TOLD NOTHING WAS WRONG NOW THE POSE STEERING IS COMPLETELY GONE AND WILL NOT RESET.
Sep 29, 2019
WHILE DRIVING ON THE HIGHWAY TO WORK MY STEERING SUDDENLY LOCKED UP AND JERKED AND THEN I GOT MULTIPLE ALERTS AND LOST POWER STEERING. THE ALERTS WERE "SERVICE ADVANCETRAC" "STEERING ASSIST FAULT SERVICE REQUIRED" "HILL ASSIST NOT WORKING" "SERVICE BATTERY CHARGING SYSTEM" AND THERE WERE TWO TRACTION CONTROL LIGHTS. AFTER WORK THE TRACTION CONTROL LIGHTS AND ALERTS WERE STILL ON AND I DID NOT HAVE POWER STEERING ON THE DRIVE HOME.
Sep 27, 2019
DRIVING ON HIGHWAY 60 MILES WARNING LIGHTS COME ON CHECK STEERING TRACTION . THEN THE STEERING WHEEL TIGHTENED UP IN THE MIDDLE OF ME DRIVING.
Feb 11, 2019
VEHICLE SPEED CONTROL,ENGINE
4 complaints
TL* THE CONTACT OWNS A 2016 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE WOULD THEN INDEPENDENTLY ACCELERATE. THE CONTACT STATED THAT THE VEHICLE WAS SLUGGISH ON MOST OCCASIONS. ADDITIONALLY, THERE WAS AN ABNORMAL NOSING COMING FROM THE FRONT DRIVER'S SIDE WHEEL WELL. THE VEHICLE WAS TAKEN TO TOWN & COUNTRY FORD (LOCATED AT 5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Feb 04, 2019
VEHICLE WAS IN MOTION, 12 MPH. HUSBAND MADE A LEFT TURN FROM ALMOST A STOPPING POSITION. HE PROCEEDED ABOUT ONE FOOT AND THE ENGINE STOPPED AFTER IT SPUTTERED EXTREMELY AND MADE A LOUD NOISE. THERE WAS ABSOLUTELY NO RESPONSE WHEN HE HIT THE GAS PEDAL. THE CAR WOULD NOT MOVE. IT WAS EXTREMELY DANGEROUS AS IT HAPPENED IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE LIGHT ILLUMINATED WITH A WRENCH AND MESSAGE TO CHECK THE MANUAL. I TOOK THE CAR TO JERRY'S FORD ALEXANDRIA AND THEY SAID THE THROTTLE BODY HAD TO BE REPLACED AND THE COMPUTER REPROGRAMMED. COST WAS $610. THEY DISCOUNTED THE PRICE TO $510 AND THREW IN A FREE OIL CHANGE AND DETAILING WHICH WAS AWESOME. I HAVE READ ONLINE THAT THIS HAS HAPPENED TO OTHER 2016 FORD FUSIONS AND WONDERED WHY FORD HAS NOT ISSUED A RECALL FOR THIS DANGEROUS ISSUE OR AT LEAST INFORM OWNERS TO BEWARE. . CAR HAS ABOUT 46,800 MILES ON IT AS I BOUGHT IT JUNE 2015.
Sep 28, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. WHILE DRIVING 10 MPH, THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE THROTTLE BODY WAS REPLACED, BUT THE ISSUE RECURRED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 4,485.
Aug 29, 2016
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED AND STALLED. THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK VIOLENTLY. THE CONTACT HAD TO COAST THE VEHICLE TO THE SHOULDER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,900.
Aug 12, 2016
SEATS
3 complaints
On 11/6/2025 we were rear ended at a dead stop. The posted speed limit was 35mph. The Other driver that hit us did not see us or attempt to stop, this vehicle was a hummer. The car was totaled. The front passenger seat collapsed, tilted backwards in a laying down position during impact. Injuries did occur and are being treated. After the wreck I attempted to raise the electric seat , you can hear the motor trying to lift the seat but the seat would not move.
Nov 14, 2025
SINCE THE PURCHASE, I HAVE DIFFICULTY GETTING THE HEADRESTS TO SIT AND STAY PROPERLY. ALSO THINK CONDENSATION IS GETTING INSIDE THE CAR FROM THE REAR AND FRONT WINDOWS. *TR
Jun 12, 2020
MY BACKSEAT IS STUCK DOWN DUE TO MY MIDDLE SEATBELT BEING LOCKED AND I CANNOT GET IT TO COME BACK UP. THE SEATBELT IS WAY TO TIGHT THAT THERE IS NOT WAY FOR ME TO PULL IT BACK UP.
Oct 29, 2019
UNKNOWN OR OTHER,BACK OVER PREVENTION
3 complaints
backup camera does not work all the time works only sometimes and sometimes the backup alert does not work right
Sep 11, 2025
While backing up, the rear came will show a black screen on the display or a message to contact the dealership. This isn't a constant issue, but comes whenever. I took it to the dealership a few years ago, but because it wasn't happening then, they said there was nothing they could do.
Jun 15, 2025
Driver side safety door lock latch gave out and door does not close to lock. Door opened in the middle of traffic. Used a rope to tie door closed in inside but door ajar light comes on still. Will not lock closed. They have recalls on this same problem just not my vehicle even though it’s the same part. Safety Rear left cross traffic sensor just gave out and flashes code on dash now. Will not sense vehicle approaching on drivers side now as well.
Mar 03, 2022
ENGINE AND ENGINE COOLING,POWER TRAIN
3 complaints
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was restarted. However, after traveling a short distance, the vehicle lost motive power and failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the turbo. The vehicle was not repaired. The vehicle was taken to another independent mechanic, who determined that the turbo only required cleaning. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the torque converter resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Sep 16, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated with the check engine warning light remaining illuminated. Additionally, on several occasions the vehicle failed to start. Also, while driving at various speeds, the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The contact was also informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 160,000.
Aug 01, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving approximately 5 MPH, the vehicle lost motive power. While attempting to shift into gear, the vehicle shuddered and jerked. The vehicle failed to exceed 5 MPH while driving. The coolant in the engine was over the temperature message was displayed. The vehicle was taken to the local dealer where it was diagnosed that the engine was cracked. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the repair was not covered and provided no additional assistance. The failure mileage was approximately 55,000.
Aug 25, 2022
UNKNOWN OR OTHER,SERVICE BRAKES
3 complaints
There is an Unrepaired Recall associated with my car. The Manufacturer Recall Number is 23S12. The NHTSA Recall Number is 23V162. The https://www.nhtsa.gov/recalls website instructed me to file an online complaint if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner.
May 30, 2024
I WAS DRIVING MY 2016 FORD FUSHION THE BREAKS HIT THE FLOOR AND WOULDN'T BREAK ANY MORE I WAS AROUND THE CORNER FROM DISCOUNT TIRE AND SERVICE CENTER AND TOOK THE CAR TO GET SERVICED ON 08/12/2020 THEY FOUND ALL THE FLUID WAS OUT AND THE LEFT BRAKE HOSE WAS LEAKING THEY SERVICED MY CAR REPLACED THE HOSE REFILLED THE FLUID AND RETURNED MY CAR THE NEXT DAY ON 09/18/20 MY BRAKE PEDAL HIT THE FLOOR AGAIN LUCKILY I WAS PARKED AS I TRIED TO REVERSE I NOTICED THE BRAKE PEDAL WASN'T WORKING I COULDN'T DRIVE THE CAR NOMORE I HAD TO CALL A TOW TRUCK. I TOOK AGAIN TO DISCOUNT TIRE CENTER AND THEY NOTICED MY RIGHT HOSE HAD POPPED THEY STATED THERE IS NO REASON WHY THEY SHOULD BE LEAKING OR COMING OFF ON SUCH A NEW CAR IT'S A 2016 FORD FUSHION I'M CONCERNED FOR MY SAFETY I'M SCARED TO DRIVE THE VECHILE I'VE READ A LOT OF COMPLAINTS SAYING PEOPLE HAVE GOT INTO CAR CRASHES BECAUSE OF BRAKE PROBLEMS WITH THE FORD FUSHION I'VE BEEN VERY BLESSED I DON'T WANT NOTHING ELSE TO HAPPEN TO ME OR ANYONE ELSE ON THE ROAD. FORD NEEDS TO TAKE ACTION INTO THIS PROBLEM THIS IS A SERIOUS PROBLEM WE ARE TALKING ABOUT INNOCENT LIFE'S I'VE BEEN LUCKY TO HAVE THIS PROBLEM AND NOT CRASHING INTO ANYBODY LET'S STAND TOGETHER AND TAKE ACTION IF YOU HAVE ANY PROBLEMS WITH YOUR FORD FUSHION SPEAK UP! I'M GOING TO LOOK INTO EVERYTHING I CAN DO I'M WORRIED FOR MY SAFETY I HOPE THIS DOES NOT HAPPEN AGAIN.
Sep 19, 2020
1ST PROBLEM ON HIGHWAY GOING 55 MPH AIR VACUUM PACK WENT OUT ON BRAKES PROBLEM WAS FIXED ONLY TO OCCUR 3 DAYS LATER, THIS TIME AT A STOP LIGHT AND BLEW A COUPLING ON THE SAME PART. AFTER THAT IS FIXED SAME WEEK 2ND PROBLEM SERVICE ENGINE SOON LIGHT COMES ON DAY LATER CAR LOOSES SPEED BOGS DOWN AND SHUTS OFF. MECHANIC RESET THE SES LIGHT TO TELL ME THE ECO BOOST SPORT PACK IS GOING OUT. MY CAR ONLY HAS 63K MILES ON IT.
Jul 21, 2020
ELECTRICAL SYSTEM,VISIBILITY/WIPER
3 complaints
“Temporarily Lost communication with the Climate System” when this appears on the dash, AC won’t turn on, windows won’t roll up or down, defrost doesn’t work, nothing on the dash works except hazard lights, doors won’t lock, can’t adjust mirrors. Happens very sporadically, coincidentally when it starts to get hot (80° and above)
Jun 08, 2022
WHEN I WENT OUT TO MY PARKED CAR IN THE DRIVEWAY THIS MORNING, ALL OF MY WINDOWS WERE DOWN. AT FIRST, I HAD THOUGHT THAT SOMEONE HAD BROKEN INTO MY CAR, AND I LOOKED FOR BROKEN GLASS, SIGNS OF FORCED ENTRY, AND MY BELONGINGS TO BE STREWN ALL OVER MY CAR. HOWEVER, THERE WAS NONE OF THE ABOVE. MY CAR WAS JUST AS IT HAD BEEN WHEN I LEFT IT AROUND 7:00 PM THE NIGHT BEFORE, AND NOTHING HAD EVEN BEEN MISPLACED FROM WHERE I HAD LEFT IT. I WAS COMPLETELY FLUMMOXED, UNTIL I DO A GOOGLE SEARCH FOR 2016 FORD FUSION ELECTRICAL PROBLEMS, AND SAW THAT THERE WERE A NUMBER OF PEOPLE THAT REPORTED VARIOUS ELECTRICAL PROBLEMS WITH MY PARTICULAR MODEL THAT RESULTED IN THEIR CAR'S WINDOWS ROLLING DOWN WITHOUT CAUSE. THIS IS THE FIRST TIME THIS HAS HAPPENED TO ME, THANKFULLY, BUT I CAN'T RISK THIS HAPPENING AGAIN, ESPECIALLY WHEN THERE'S INCLEMENT WEATHER.
Feb 22, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. THE CONTACT STATED THAT THE DEFROSTER AND WINDOWS WERE INOPERABLE AND PROVIDED LOW VISIBILITY. IN ADDITION, THE CHECK ENGINE, SIDE IMPACT, AND ELECTRONIC MALFUNCTION WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO ROBERTS MOTORS, INC. (4350 N ALBY ST, ALTON, IL 62002, (855) 999-5497) WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE AND WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 45,000.
Dec 19, 2019
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
3 complaints
2016 FORD FUSION MAKING LOUD RATTLING NOISE FROM ENGINE. NO CHECK ENGINE LIGHT EVER CAME ON, BUT FORD SAYING ENGINE IS CATASTROPHIC ENGINE FAILURE. CONNECTING ROD IN PISTON BROKE LOOSE. HOW DOES NO CHECK ENGINE LIGHT EVER COME ON? THIS COULD HAVE KILLED ME ON THE HIGHWAY. HOW DOES A 3 YEAR OLD CAR WITH 128,000 (MOSTLY HIGHWAY) MILES GO INTO CATASTROPHIC ENGINE FAILURE? CAR HAS BEEN METICULOUSLY MAINTAINED.
Aug 13, 2019
ENGINE LOSES ENGINE POWER WHEN DRIVING. PRESSING THE ACCELERATOR PEDAL DOES NOTHING. MUST COAST OR BRAKE UNTIL THE CAR STOPS. POWER STEERING, BRAKING, AND CLIMATE CONTROL SYSTEMS REMAIN FUNCTIONAL; RADIO REMAINS ON; TURN SIGNALS DID NOT WORK. 'TRANS NOT IN PARK' MESSAGE APPEARS ON THE DISPLAY. EVENT HAS OCCURRED THREE TIMES WHEN DRIVING AT HIGHWAY SPEEDS. CRUISE CONTROL WAS ON AND SET DURING AT LEAST TWO TIMES OUT OF THE THREE EVENTS. CAR MAY BE RESTARTED AFTER COMING TO A STOP, SHIFTING INTO PARK AND TURNING KEY TO OFF. APPEARS TO 'RESET' TO WORK CORRECTLY UNTIL THE NEXT UNEXPECTED EVENT OCCURS. CHECK ENGINE LIGHT DOES NOT COME ON. CHIME OCCURS AFTER THE LOSS OF ENGINE POWER. THE CAR DOES NOT SHAKE DURING OR BEFORE EVENT. HAVE NOT EXPERIENCED ANY HARSH OR DELAYED SHIFTING WHEN STARTING FROM STOP OR AFTER SLOWING AND TRYING TO ACCELERATE. THREE IDENTICAL INSTANCES HAVE OCCURRED SINCE DRIVING THIS CAR. IN ONE OF THE THREE INSTANCES, THE KEY WAS BUMPED WITH A KNEE. PRESENT MILAGE IS ABOUT 48000. CAR WAS OBTAINED IN 12/2016. LOCAL FORD DEALER STATES THAT THERE ARE NO RECALLS OR SERVICES OUTSTANDING FOR THIS VEHICLE; DID NOT KNOW OF ANY REPORTED PROBLEMS LIKE THIS. ON MAY 15, 2018 WES MYERS AT BOB SIGHT FORD IN LEE'S SUMMIT, MISSOURI CHECKED TWO OTHER FUSIONS AND NOTED THAT THIS SAME PROBLEM WILL OCCUR IF THE KEY IS BARELY ROTATED BACK - NOT SO MUCH AS TO THINK IT SHOULD TURN OFF THE ENGINE. AS SUCH, HE DID NOT FIND ANYTHING 'WRONG' SINCE OTHER VEHICLES EXHIBIT THE SAME PROBLEM; REPLACING THE IGNITION SWITCH WITH ANOTHER THAT HAS THE SAME PROBLEM WOULD NOT PROVIDE A FIX. ALSO STATED THAT UNLESS THE CAR WAS STILL UNDER THE BUMPER TO BUMPER WARRANTY, THAT FORD WOULD NOT TAKE ANY ACTION. THE VEHICLE LEASING COMPANY (ENTERPRISE) HAS NOT ISSUED ANY NOTICES STATING THIS IS A KNOWN ISSUE WITH THE VEHICLE. NHTSA 9/19/2016, BLACKLICK, OH, IS SIMILAR ISSUE.
May 15, 2018
LOST ALL POWER TO THE VEHICLE WHILE GOING 45 TO 50 MPH. TERRIBLE SITUATION TO BE IN AND WOULD NOT WANT THIS TO HAPPEN TO OTHERS. FORD KNOWS THIS IS AN ISSUE AND NEEDS TO DEAL WITH IT BETTER
Aug 25, 2016
ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
MY CAR WAS PURCHASED MAY OF 2017. AUGUST 13, 2018 I GOT READY TO PARK MY CAR, AS I PUT MY CAR IN PARK THE CAR WAS STILL MOVING FORWARD AS IT WAS IN DRIVE. CONFUSED I LOOKED DOWN AT THE HANDLE AND IT WAS LITERALLY IN PARK POSITION, BUT AS I LOOKED AT THE DASHBOARD IT STATED IT WAS IN DRIVE. I COULD NOT GET THE HANDLE TO POSITION BACK IN ANY OTHER POSITION EXCEPT FOR PARK. AND AT THIS POINT THE CAR WOULD NOT TURN ON AT ALL. I CONTACTED AAA THEY INFORMED THERE WAS A RECALL ON ALL 2013-16 MODEL YEAR FORD FUSION TO REPLACE SHIFTER CABLE BUSHINGS. HE TOOK THE MIDDLE CONSOLE APART AND SHOWED ME A PINK STRIP AND EXPLAINED THIS IS WHERE THE SHIFTER CABLE DISCONNECTED FROM THE TRANSMISSION. HE SAID THE RECALL WAS RECENT AND TO CONTACT MY LOCAL FORD DEALERSHIP WHERE THEY ARE TO REPLACE IT AT NO CHARGE. I TOWED MY CAR TO MY LOCAL FORD DEALERSHIP AFTER EXPLAINING IN DETAIL WHAT HAPPENED TO MY CAR. THEY RAN MY VIN AND TOLD ME TO BRING IT IN AS IT QUALIFIED FOR THE REPAIR. MY CAR IS INDEED A 2016 FORD FUSION NOT EVEN A YEAR OLD AND THE BUSHING DISCONNECTED FROM MY TRANSMISSION. EVERYTHING WAS FINE, UNTIL A TECHNICIAN CALLED AND AT FIRST INFORMED ME THEY WERE BACK UP AND HAD ABOUT 15 RECALLS BEFORE ME. HE SAID HE HAD TO REPLACE THE WHOLE SHIFTER BUSHING AND IT WAS GOING TO BE OVER A WEEK. AFTER I TOLD HIM FINE I WILL WAIT.. HE THEN CHANGES HIS STORY AND SAYS MY CAR IS NOT QUALIFIED TO BE REPAIRED UNDER THE RECALL AND THAT I WAS "MISINFORMED" BY THEIR REPRESENTATIVE. I DO NOT UNDERSTAND THIS. HOW IS MY CAR BEING THE SAME MAKE AND MODEL OF THE RECALL, AND HAVING THE SAME ISSUES AS THE RECALL NOT CONSIDERED QUALIFIED ALL OF A SUDDEN BECAUSE YOUR TOO BACKED UP? MY CHILDREN WAS IN THE CAR WHEN THIS HAPPENED. I PUT MY CAR IN PARK AND IT KEPT ROLLING, IF I HAD NOT THOUGHT QUICKLY MY CAR WOULD HAVE RAN INTO THE WALL IN PARK.
Aug 13, 2018
IT WILL NOT SHIFT IN TO GEAR
Aug 02, 2018
CAR SOLD AT 30917 MILES AS CERTIFIED. ENGINE LIGHT ON AT 41357 WITH CODES FOR EMISSION SYSTEM AND ENGINE LIGHTS. CODES P0420 DUE TO DEFECTIVE CATALYTIC CONVERTER, ENGINE MISFIRE, VACUUM LEAK, OR ENGINE OIL LEAKAGE INTO EXHAUST. VERY HIGH GAS CONSUMPTION. DRIVING VEHICLE IN NORMAL ACCELERATION ON HIGHWAY.
Sep 08, 2017
SERVICE BRAKES, HYDRAULIC,BACK OVER PREVENTION
2 complaints
The contact owns a 2016 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 23V162000 (SERVICE BRAKES, HYDRAULIC) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear-view Camera not Available" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle was purchased in 2025, and the rearview camera was not functioning as intended. The failure mileage was approximately 116,000.
Nov 18, 2025
The contact owned a 2016 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulic) and 25V695000 (Back Over Prevention); and requested to be removed from the recall distribution list because the contact no longer owns the vehicle. The dealer was contacted.
Nov 05, 2025
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
2 complaints
See attached document for complaint.
Nov 14, 2025
The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a code reader retrieved information for a defect with the EVAP system. The EVAP system was replaced by another independent mechanic; however, the check engine warning light returned several months after the repair. The vehicle was taken to another independent mechanic, where it was discovered that coolant was leaking into the spark plugs. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 124,000.
Mar 24, 2025
STEERING,POWER TRAIN,UNKNOWN OR OTHER
2 complaints
purchased a used vehicle. At the time of purchase, there were no visible issues with the car. However, approximately 20 days later, a significant jerking and knocking problem related to the transmission appeared. Due to this issue, I stopped using the vehicle for a while. After consulting with a mechanic, I was informed that the transmission needs to be replaced. As of now, the car is struggling significantly to move. When I turn the ignition, the engine starts, but the vehicle does not move. If I turn the ignition off and restart it, it may move slightly after shaking the vehicle, but then it quickly stops and displays an error again. In this condition, the vehicle is not drivable. Unfortunately, the person I bought the car from refused to accept any responsibility or take the car back, despite my clear communication about the issue. Additionally, the following issues have also started to occur: The steering wheel becomes stiff suddenly. This resolves temporarily after turning the ignition off and on again. The brake pedal sometimes vibrates as if it’s losing pressure. I can clearly feel this under my foot while braking. Sensor malfunctions have also started to appear. The current condition of the vehicle poses serious safety and functionality concerns. Unfortunately, I am not financially able to cover any additional repair costs. Therefore, I would like to know if there is anything legally or technically that can be done regarding this matter. Otherwise, I will be forced to sell this vehicle as scrap. Thank you in advance for your support and assistance. Sincerely,
Jun 25, 2025
TAKATA RECALL MY CAR STARTED TO HAVE NO ELECTRICITY THIS MORNING AND COULDN'T START. WHEN I CHARGED, THE STEERING WHEEL WAS LOCKED, IT WAS DIFFICULT TO TURN, IT WAS DIFFICULT TO USE.SUDDENLY NO ELECTRICITY, I DONT KNOW WHAT THE SITUATION IS.
Nov 04, 2018
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
The contact owns a 2016 Ford Fusion. The contact stated while driving 70 MPH, the vehicle failed to accelerate. The accelerator pedal was depressed, but the vehicle failed to respond. The contact veered off the roadway. The check engine warning light was illuminated. The vehicle malfunction message was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to the local dealer but was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was unknown.
Jun 14, 2024
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST ACCELERATION AND THE WRENCH ICON ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (PACKEY WEBB FORD, 1815 OGDEN AVENUE, DOWNERS GROVE, IL 60515) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Aug 03, 2018
WHEELS,SERVICE BRAKES
2 complaints
Ford Dealership is refusing to preform the brake line recall 23S12, if I do not purchase new lug nuts saying that they are swollen, deformed. I called the corporates number and they told me they are aware of the issues with the lug nuts, but also said I would have to pay out of pocket for them to preform the brake line recall. I'm now worried about the condition of the lug nuts since the hold they wheel on as well as the brake line in the above mentioned recall which they are refusing to service without taking payment over a recall !!!
Nov 29, 2023
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V416000 (WHEELS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ROMANO FORD (5431 N BURDICK ST, FAYETTEVILLE, NY 13066, (315) 637-4491) AND SCHEDULED AN APPOINTMENT, BUT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT THE BRAKES MADE A SQUEAKING NOISE AND WERE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED FOR THE RECALL. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT SHE WOULD RECEIVE ANOTHER LETTER WHEN THE RECALL PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 31,200. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Aug 13, 2019
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
Date of first incident was Nov 19, 2023. I was driving home from taking my elderly mother to the doctor and my engine just shut off. I had plenty of gas, my oil and transmission had been changed, no warning lights came on my dash prior to the engine stopping. The only message I had on my car said the car is not in park. No one can seem to find out why. It has done this at a moderate rate of speed (45mph). My steering wheel locked and I can't steer the car giving me the option to get to a safe place on the road. I have to hit another vehicle or hit a pole. I have good insurance but I don't want to use it to fix body damage. I can't afford that with a 300 dollar car payment. My break sensor error light will come on as well and I went to have the breaks changed and fluid replaced but it doesn't work. I am afraid that I might get hurt or someone else will, but I can't afford another care to help care for my parents or get to the doctor. The Ford dealership will not let me trade it in unless I give them 7000 dollars. The transmission will Jerk when changing gears. I still owe 9000 dollars. I looked online to see if I could find a solution and multiple people are complaining about the same problem.
Nov 21, 2023
I drove the vehicle 2 miles to a nearby shopping center. I came out 15 minutes later and tried to start the car. Immediately flashing on the console was a large yellow wrench, message telling me to stop the vehicle immediately, pull over, errors with steering system, errors with side impact system and various other errors flashed. I tried to put the car in drive and it automatically went back into Accessory mode and flashed the same error messages telling me to stop driving. The steering was locked and unable to steer. Had it towed to the Ford dealer. They let it sit for 4 hours and then called to say they could see no issue as it started just fine. The next day they called and said they saw the issue 3 different times and saw communication errors in the car computer. They cleared the errors and let it sit over the weekend. They called several days later and said they had driven it 25 miles with no errors seen. I do not trust this car as safe on the road. If I had been on the highway, I would have locked up the steering and lost all power. It's not safe to drive until Ford finds the cause. I filed a complaint with Ford headquarters and was given a case number with high priority. The regional service manager is being enlisted to figure this out. I've alerted the sales director that I won't be buying another Ford until we find the problem. I've alerted other dealer executives to get involved.
Sep 07, 2021
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
2 complaints
My trunk pops open by itself, without being activated. So far, if I keep my car locked, it will stay shut, but it has popped open while the vehicle was in motion. This is a safety hazard! It has been happening every day for the last several months.
Nov 17, 2023
My trunk keeps opening on it's own. With the keys on me, not in my hands. Without the keys on me. While driving, while not driving, just completely at random. My trunk is continuously opening. From my research this seems to be a pretty common thing for this make and model of car, and I think it's time that it be recalled and fixed. It's not safe from a driving standpoint nor a personal safety standpoint.
Mar 07, 2023
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
2 complaints
Coolant leak into engine causing over heating 24/7, damaging and leaking into combustion chamber , spark plugs had to be replaced , engine needs another replacement after I had replaced it the first week I got it with the vehicle’s warranty, engine is at risk for engine fire and failure. Transmission shifter cable replacement, became detached and damaged, car was stuck in reverse twice and had to be towed to mechanic . Current Recall on breaks because of possible fluid leak for ford fusions , at risk for crash. Engine currently is shakey when you first start it up.
Oct 03, 2023
AS I WAS DRIVING MY CAR LOCKED UP AND I HAD TO HARD BREAK. I TOOK IT INTO THE SHOP AND THEY SAID IT WAS A WIRING ISSUE AND NOT COVERED UNDER WARRANTY. THEY COULDN'T EXPLAIN WHY IT WOULD HAPPEN AND SUGGESTED I PLACED SOMETHING HEAVY ON MY PASSENGER DASH. IT SOUNDS SIMILAR TO ANOTHER RECALL I SAW BUT MY CAR IS NOT LISTED AS NEEDING THAT. *TR
Jun 27, 2020
STRUCTURE,UNKNOWN OR OTHER
2 complaints
My vehicle is a 2016 Ford Fusion SE VIN3FA6P0H79GR130351. There is currently a recall (20V177000) on 2016 Ford Fusions, however it appears that the recall does not cover my specific vehicle per Ford. In 2021 we had an incident where the driver side door latch broke/stopped functioning causing the door to swing open and the door not securing properly. Upon that incident occurring, I took the vehicle to the dealership (Duval Ford, Jacksonville Florida) for repair, at which time I was told my vehicle was not covered under the recall nor was the issue covered under warranty. Thus I paid approximately $400 to have the repair complete. Yesterday the door latch failed again, this time while driving in traffic as I was coming to a stop at an intersection. The door violently flew open as the vehicle was still moving. Had there been someone standing or walking in the median, the door would have hit them. Upon stopping I attempted to secure the door but it will not secure and just stays open. It will be required to again pay to repair this major safety issue. I believe this safety issue should be covered under the current recall for the same model vehicles in this year. I am concerned that after repair this issue will occur again and could cause a major accident or great bodily harm.
Aug 01, 2023
A year ago (2022), the passenger door latch failed for unknown reasons out of the blue. The door simply would not close. At the shop, the technician mentioned that it had mechanically and electrically failed and the door would not latch. A year later (2023), The issue is reoccuring; same (passenger) door and driver door both suddenly will not latch making the car inoperable due to safety risks. Upon research, it seems this issue is common to specific Ford models. Re: Ford Fusion Hybrid/Energi Recall Campaign # 20S15/20V177, there is an outstanding recall for certain VIN numbers but Ford refuses to cover my issue despite clear safety concern.
Jul 25, 2023
UNKNOWN OR OTHER,LATCHES/LOCKS/LINKAGES
2 complaints
THE TRUNK ON THE FUSION RANDOMLY OPENS ON IT'S OWN, THE KEY FOB CAN BE HANGING INSIDE THE HOUSE, IT OPENS WHEN IT'S SUNNY, CLOUDY, DARK, WHEN THE CAR IS PARKED OR WHEN I AM DRIVING THE CAR, WHICH IS A SAFETY HAZARD AS IT CAN BLOCK MY VISION BEHIND THE CAR. IT HAS BEEN HAPPENING FOR OVER A YEAR NOW. NO WARNING LIGHTS ALERT OF THE SOON TO POP OPEN TRUNK. LOOKED FOR SOLUTIONS AND NONE ARE AVAILABLE, MANY EXPERIENCE SAME ISSUE AND HAVE GONE TO DEALERSHIP AND THEY AREN'T ABLE TO CORRECT THE PROBLEM
May 31, 2023
Trunk is randomly opening on it's own.
Nov 17, 2021
SUSPENSION,SERVICE BRAKES
2 complaints
Car started getting warning that says service AdvanceTrac. Hill assistance not available. It started around March 15th. The lights of the ABS and 2 others come on and then off. I would come into my car and the floor mat on the driver side would be wet no rain or anything outside. Yesterday, brake fluid light came on and breaks went completely out. I have a recall on my vehicle that I’m pretty sure relates to this issue. I’m looking to get repaired
Apr 30, 2023
I BOUGHT MY 2016 FUSION IN JANUARY SO IT IS 6 MONTHS OLD. I WAS DRIVING DOWN THE ROAD AND HAD COMPLETE BRAKE FAILURE WITH NO PRIOR PROBLEMS ON THIS BRAND NEW CAR ! I HAD TO USE THE EMERGENCY BRAKE TO SLOW DOWN MY CAR AND EVENTUALLY STOP. ALSO THERE IS A PROBLEM WITH THE REAR-END SUSPENSION, EVERY TIME I HIT A BUMP NO MATTER HOW SMALL, IT "TOSSES" MY CAR TO THE RIGHT. THIS IS VERY FRUSTRATING AS I HAVE A NEW CAR THAT I DO NOT FEEL SAFE DRIVING THAT WAS EXPENSIVE TO BUY, BUT WANTED A SAFE CAR TO TRANSPORT MY NEWBORN IN.
Jul 06, 2016
SERVICE BRAKES, HYDRAULIC,ENGINE
2 complaints
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact also stated that an abnormal clunking sound was coming from the front end of the vehicle with the check engine warning light illuminated. The contact had not experienced a failure. VIN tool confirms parts not available.
Apr 25, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while driving 35 MPH on a mountainous roadway and depressing the brake pedal, the vehicle failed to respond. The contact continuously depressed the brake pedal until the vehicle responded. The contact turned off and restarted the vehicle. The contact stated that she continued driving and the vehicle lost motive power nearby an independent mechanic shop. The contact was able to veer to the side of the road. The independent mechanic was unable to diagnose the vehicle. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. VIN tool confirms parts not available.
Apr 18, 2023
ELECTRICAL SYSTEM,VISIBILITY
2 complaints
The contact owns a 2016 Ford Fusion. The contact stated that the defroster, HVAC system, and front and rear passenger's side windows and doors were inoperable. The vehicle was taken to the dealer. The dealer replaced the main control; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for assistance. The failure mileage was approximately 99,800.
Dec 21, 2021
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHEN THE CONTACT ACTIVATED THE DRIVER SIDE WINDOW, HIS ARM BECAME CAUGHT UP AND DIFFICULT TO REMOVE FROM THE WINDOW. THE CONTACT STATED THAT THE FEATURE WAS A SAFETY HAZARD FOR CHILDREN. WHEN THE WINDOW CONTROL WAS ACTIVATED AND RELEASED, THE WINDOW CONTINUED TO RISE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Oct 03, 2016
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
I WAS GETTING READY TO LEAVE TO WORK MY CAR HAS BEEN PARKED OUTSIDE MY HOUSE I GOT IN TRIED STARTING IT AND DONT WANT TO TURN ON I TOOK IT TO AUTOZONE TO HAVE BATTERY CHECKED AND BATTERY IS GOOD IT WILL START IF I GET A JUMP I CALLED MY MECHANIC AND HE SAYS IT COULD BE MY ALTERNATOR I DONT SEE HOW I BARLEY GOT THE CAR I SEEN THAT THERE WAS SOME ISSUES WITH THE ALTERNATOR ON MY CAR
Mar 19, 2021
SHAKING NO POWER WON'T ACCELERATE AND JERKING WHEN BACKING UP
Mar 22, 2018
STEERING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
THE VEHICLE WAS STATIONARY IN MY GARAGE. I WAS ATTEMPTING TO LEAVE FOR WORK AND THE VEHICLE WOULDN'T START. I CHECKED THE FLUIDS AND CHECKED BATTERY CABLE AND FINALLY THE VEHICLE STARTED WITH HESITATION. WARNING LIGHTS 'STERRING ASIST FAULT' 'LOW BATTERY FEATURE' AN 'SERVICE ADVANCE TRAC' APPEARED. COULD NOT TURNED THE STERRING WHEEL AT ALL TO BACK OUT OF GARAGE. BATTERY IS 1YEAR OLD SHOULD NOT BE LOW.
Oct 22, 2020
I WAS DRIVING UPON MAKING A LEFT HAND TURN IN THE CITY THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN, THE STABILITY CONTROL LIGHT AND TRACTION LIGHTS ALL LIT UP ON THE DASHBOARD, BASICALLY FELT LIKE THE POWER STEERING GAVE OUT. I'M NOT SURE THE CAUSE OF THIS OR HOW IT CAN BE RESOLVED. I ALSO NOTICED EVERYTIME I REFUEL THE VEHICLE AND START IT UP THE RPMS WILL DROP AS IF THE VEHICLE IS GOING TO SHUT OFF AND BECOMES HESITANT FOR A FEW MINS WHILE PARKED AT THE PUMP AND THEN IT IDLES BACK NORMAL. *TR
Jun 18, 2020
STEERING,AIR BAGS,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNED A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, WHEN THE STEERING COLUMN LOCKED UP, CAUSING THE CONTACT TO DRIVE OFF THE ROAD, THE VEHICLE THE INDEPENDENTLY INCREASED IN SPEED TO 40 MPH, AND CRASHED INTO A DITCH AIRBORNE. THE VEHICLE LANDED UPSIDE DOWN. DURING THE FAILURE, THE STEERING WHEEL WAS UNABLE TO BE MANEUVERED. THERE WERE NO WARNING LIGHTS AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, LEFT ARM WAS CUT DEEPLY AND ELBOW, ELBOW JOINT WAS INJURED, AND A CUT ON THE FACE. THE CONTACT WAS TAKEN TO THE AMBULANCE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THERE WAS A RECALL ON THE STEERING. THE VEHICLE WAS RECALLED FOR THE STEERING COLUMN. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 146,000.
Sep 22, 2020
MY FRIEND ARON WAS HAVING AN EMERGENCY WHEN WOKE UP AT 4:00AM TO COME TO HIS HELP. AFTER WAKING UP WITH A REDBULL ,I WAS THEN HEADING TO THE HOUSE AT WICH ARON LIVES . I WAS UNFORTUNATELY AN TO MY SURPRISE . LOST COMPLETE CONTROL OF MY 2016 FORD FUSION THE STEERING WHEEL LOCKED. AS DID THE TIRES . AND TO MY HORRIBLE EXPERIENCE OF THIS CAR IN MOTION THEN ACCELERATED TO 40 MILES AN HOUR . I WAS COMPLETELY HELPLESS AS TO REDIRECT THE CAR IN MOTION TO A SAFE PATH . I REMEMBER THE FUSION WAS AIRBORNE AFTER I WAS OFF THE ROAD HITTING A DITCH . THE FORD FLIPPED UPSIDE DOWN. I SUSTAINED HEAD INJURIES AND BACK AN AS WELL. MY ARM WAS CUTT UP BAD. IM NOW LIVING WITH THESE SCARS FOR THE REST OF MY LIFE.
Sep 22, 2020
POWER TRAIN,FUEL/PROPULSION SYSTEM
2 complaints
I HAVE HAD MY CAR FOR ONLY 3 MONTHS NOW. ABSOLUTELY NO SIGNS THAT ANYTHING WAS BAD OR STARTING TO GO OUT. I WAS DRIVING WITH MY DAUGHTER LEAVING THE BANK AND MY CAR DIES IN THE MIDDLE OF THE RD IN A CURVE!!! THE WRENCH TOOL LIGHT POPS UP AND SAYS SEE OWNER MANUAL/ IN THE MANUAL THIS INDICATES A POWER TRAIN/ AWD PROBLEM. THE CAR WHEN STARTED IDLES VERY ROUGH AND DOESN'T WANT TO ACCELERATE. I HAVE READ OTHER COMPLAINTS THAT IS EXACTLY LIKE MINE WITH THE 2016 FORD FUSION. I AM A SINGLE MOM OF 4 AND ONLY HAVE THIS CAR. I AM GETTING IT TO A MECHANIC TO SEE WHAT SHOWS UP. FROM WHAT I HAVE SEEN ON OTHER COMPLAINTS IT HAS TO DO WITH FAILURE OF THE THROTTLE BODY SENSOR! HAD SOMEONE BEEN BEHIND ME WE COULD'VE BEEN HIT DUE TO THE CAR STALLING IN THE RD! LUCKILY I WAS GOING DOWN HILL AND WAS ABLE TO COAST ONTO A SIDE ROAD!! THANK GOD! MANY OTHER CARS THE SAME AS MINE ARE EXPERIENCING THIS! PLEASE INVESTIGATE THIS PROBLEM AND RECALL THE PARTS ASSOCIATED WITH IT!! THIS IS EXTREMELY DANGEROUS ESPECIALLY WHERE I LIVE( MOUNTAINS) WITH WINDING ROADS AND LESS VISIBILITY FOR A CAR BEHIND ME IF I STALL OUT IN A CURVE LIKE I DID TODAY! I WAS DRIVING ON A SECONDARY ROAD WHEN THIS HAPPENED, NEAR THE MAIN ROAD.
Aug 04, 2020
CAR WILL SOUND LIKE SOMEONE IS REEVING THEIR ENGINE BEHIND ME BUT ITS THE CAR. THEN CAR WILL SHUT DOWN AS I AM DRIVING DOWN THE ROAD. EVERYTHING STILL WORKS BUT CAN NOT GET THE CAR TO MOVE. TRY TO HIT THE GAS PEDAL AND NOTHING HAPPENS. WENT TO ADVANCED AUTO AND THEY SAID IT WAS CODE P1450 THE GUY EXPLAINED IT TO ME AS THE FUEL VAPOR CANISTERS THE PURGE VALVES DOES NOT OPERATE PROPERLY RESULTING IN ABNORMAL PRESSURE CHANGES IN THE FUEL TANK.
Oct 17, 2018
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
2 complaints
AT RANDOM TIMES WHEN THE CAR IS DEPARTING ON CITY STREETS OR HIGHWAY, THE CAR WOULD STOP SHIFTING OUT OF SECOND GEAR. I WOULD MANUALLY SHIFT IT TO NEUTRAL THEN BACK TO DRIVE AND IT WOULD DRIVE NORMAL THROUGH THE FIRST GEAR THEN SHIFT TO SECOND GEAR AND STAY IN SECOND GEAR UNTIL I STOP AND REPEAT THE PROCESS, FIRST GEAR THEN SECOND GEAR THEN STUCK AND REPEAT. NO ONE HAS BEEN ABLE TO FIND OUT WHAT'S WRONG WITH MY CAR'S DRIVETRAIN SYSTEM. MULTIPLE CERTIFIED MECHANICS HAVE INFORMED ME TO CONTACT FORD FOR RECALLS ON THIS CAR'S POWERTRAIN SYSTEM HOWEVER FORD SAYS THEY HAVE NO RECALLS ON THIS MODEL. THIS SEEMS LIKE A MANUFACTURING DEFECT AND IS A VERY DANGEROUS PROBLEM SINCE IT HAPPENS UNEXPECTEDLY AT RANDOM TIME.
Jul 01, 2020
SIMILAR TO ISSUES OTHERS WERE HAVING WITH THE THROTTLE CONTROL PLACING THE CAR INTO "LIMP" MODE, IT WOULD APPEAR THAT THIS IS WHAT HAPPENED YESTERDAY AS MY WIFE WAS DRIVING THE CAR ON A MAJOR HIGHWAY NEAR PITTSBURGH (376 WEST, NEAR THE SPLIT OF 79 NORTH/SOUTH) WITH ME IN THE PASSENGER SEAT, AND THREE KIDS UNDER THE AGE OF 9 IN THE BACK SEAT. WITHOUT WARNING, THE CAR SEEMINGLY SHUT OFF OR "THROTTLED DOWN" AND BEGAN TO SHIMMY AND SHAKE, LOSING MOST OF ITS FUNCTIONALITY. WE WERE FORCED TO PULL TO THE SIDE OF THE ROAD, WHICH WE BARELY DID, WITH VEHICLES SPEEDING PAST AT 4 LANE HIGHWAY SPEEDS. THE FOLLOWING DAY, I CONTACTED FORD AND EXPLAINED THE SITUATION BUT WAS NOT TOLD ANYTHING ABOUT THIS SYSTEMIC ISSUE. IT WAS NOT UNTIL I DISCOVERED THE ISSUE ON MY OWN, THAT I LEARNED ABOUT THE FACT THAT FORD HAS NOT ISSUED A RECALL FOR THE ELECTRONIC THROTTLE BODY CONTROL BUT INSTEAD A "CUSTOMER SATISFACTION PROGRAM" WHICH WAS NOT COMMUNICATED TO ME, TO THE BEST OF MY KNOWLEDGE, UNTIL AFTER WE NEARLY LOST OUR LIVES AND I HAD TO HAVE THE CAR TOWED. THIS ISSUE IS GOING TO GET SOMEONE KILLED (IF IT HAS NOT ALREADY HAPPENED) AND IT WOULD APPEAR THAT FORD FAILS TO APPRECIATE IT. MY VEHICLE HAS JUST OVER 18,000 MILES ON IT. I OWN 2 FORD VEHICLES BUT WON'T BE BUYING ANOTHER.
Jul 18, 2017
AIR BAGS,UNKNOWN OR OTHER
2 complaints
MY AIRBAG IN MY STEERING WHEEL IS POPPED UP AND THE SYNC SYSTEM FOR MY RADIO KEEPS DISCONNECTING AND JUST WILL NOT CONNECT AT ALL. DID A FACTORY RESET WITCH SOLVED THE PROBLEM FOR ONLY A COUPLE DAYS AND WENT BACK TO NOT WORKING AGAIN
Mar 26, 2020
AIR BAG SENSOR CAME ON AND WILL NOT GO OFF. IT ISN'T WORKING PROPERLY. THE AIRBAG SENSOR LIGHT COMES ON AND STAYS ON, REGARDLESS IF THERE IS A PERSON IN THE SEAT OR NOT. PASSENGER AIR BAG SEEMS TO BE SHOWING OFF ALL THE TIME. I'M CONCERNED THAT THEY AREN'T WORKING PROPERLY.
Feb 12, 2020
POWER TRAIN,AIR BAGS
2 complaints
THE AIRBAG WARNING LIGHT WAS ON AND STAYED ON. THE PASSENGER AIRBAG LIGHT SAID THE AIRBAG WAS OFF WHEN A PERSON WAS IN THE PASSENGER SEAT. I HAD TO TURN THE CAR OFF WHILE IN PARK IN MY DRIVEWAY AND TURN IT BACK ON AFTER A FEW MINUTES. THE LIGHT WENT OFF AND DIDN'T COME BACK ON. THE TRANSMISSION DOES NOT SHIFT SMOOTH WHEN SWITCHING GEARS FROM PARK TO DRIVE.
Mar 21, 2020
1. AIR BAG SENSOR STAYS ON, AS IF I HAVE A MALFUNCTIONING UNIT THAT WILL BURST AT ANY TIME. NO MATTER WHAT I DO, IT ALWAYS STAYS ON. THERE IS NO WAY TO TURN THE SENSOR OR THE AIRBAGS OFF, SO I CANNOT DISENGAGE THEM AND KEEP THEM FROM EXPLODING UNNECESSARILY. 2. THE TRANSMISSION DOES NOT SHIFT PROPERLY. IT IS JUMPED WHEN AUTOMATICALLY SHIFTING BETWEEN THIRD AND FOURTH GEAR AS IF THERE IS NOT ENOUGH FLUID TO ALLOW FOR A SMOOTH TRANSITION.
Mar 06, 2020
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
THROTTLE BODY/FUEL RAIL PRESSURE SENSOR FAILURE. I BELIEVE THAT THERE WAS A RECALL ON THIS PART FOR THE EARLIER FUSION MODELS, BUT NOT THE 2016 MODELS, AND THAT RECALL SHOULD BE UPDATED. WHILE EITHER DRIVING UNDER 40MPH OR SITTING IDLE, THE CAR'S ENGINE WOULD SHUT OFF WHILE THE ELECTRICS WOULD REMAIN ON. THIS CAN CAUSE OTHER VEHICLES TO CRASH INTO ME AND CAUSE SERIOUS INJURY OR WORSE.
Feb 11, 2020
MADISON, WI,WEST BELTLINE HWY, HEADED WEST BOUND IN MIDDLE LANE, JAN 21, 2017, 11:00AM: AT 60 MPH ON 6 LANE HWY CAR SUDDENLY SLOWED TO A CRAWL. A WRENCH ICON APPEARED ON THE DRIVER'S DASH PANEL WITH STATEMENT "CHECK OWNER MANUAL". AS CAR SLOWED TO A CRAWL (BUT DID NOT SHUT OFF) WAS ABLE TO MANEUVER IN TRAFFIC SAFELY TO THE BREAKDOWN LANE W/O CONTROL OF CAR OTHER THAN STEERING (AUTO STEERING CONTINUED TO FUNCTION). I PRESSED THE ACCELERATOR BUT NO RESPONSE. THIS WAS REPEAT OF A SIMILAR INCIDENT ON JAN 11. TURN OFF CAR, WAITED 1 MINUTE AND DID A RE-START (MUCH LIKE MY DESK TOP PC. IMMEDIATELY DROVE TO MIDDLETON (WI) FORD DEALER WHO HAD WORKED ON CAR PREVIOUS WEEK (JAN 13-17) FOR SAME FAILURE (A BENT WIRE FOUND). DURING THE JAN 13-17 PERIOD THE DEALER IN A ROAD TEST EXPERIENCED THE SAME FAILURE. LEFT CAR WITH DEALER FOR A 8 DAYS WHILE OUT OF TOWN. DEALER COULD NOT REPEAT FAILURE. APPARENTLY DISCUSSED WITH FORD HQ. WAS TOLD THE FILE WOULD BE KEPT OPEN AND THE BRING IT IN AGAIN IF IT FAILED. MY WIFE NOW CALLS CAR THE "DEATH TRAP" AND REFUSES TO RIDE IN IT!
Feb 26, 2017
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
2 complaints
I WAS DRIVING DOWN THE HIGHWAY AND MY ENGINE LOST POWER. MY CAR WOULD NOT ACCELERATE. I COULD NOT EVEN GO THE SPEED LIMIT. THE DEALER HAD TO REPLACE THE THROTTLE BODY. FORD WAS CHANGING THESE OUT THROUGH THEIR OWN RECALL BUT THAT ENDED YEARS AGO. THIS PROBLEM IS VERY POPULAR OVER THE FORD MODELS AND COULD WIND UP KILLING SOMEBODY WHEN THE ENGINE CUTS OUT. FORD IS NOT STANDING BEHIND THE SAFETY OF THEIR CUSTOMERS AND I FEEL THE NHTSA NEEDS TO STEP IN AND MAKE THIS A MANDATORY RECALL. SOMEONE IS GOING TO DIE FROM THIS AND IT IS ALL ACROSS ALL THEIR MAKES.
Jul 06, 2019
FORD FUSION ENERGI, DID ITS LOW POWERED STATE AGAIN, THIS TIME ON THE FREE WAY, DROPPING RAPIDLY FROM 75MPH TO 22MPH AND BARELY ABLE TO MAINTAIN THAT SPEED. THE DISPLAY SHOWED THE SAFETY FEATURES BECOMING DEACTIVATED. SOMETHING NEW THOUGH, THE HEADLIGHTS WENT OUT AND THE CONSOLE DIMMED AND WAS BARELY READABLE, I TURNED ON MY HAZARDS AND I HOPE THEY WHERE WORKING, EITHER WAY I WAS FORTUNATE ENOUGH TO AVOID A REAR END COLLISION AND GOT THE VEHICLE OFF THE ROAD. THIS ABOUT 7TH TIME FORD WILL WORK ON THE VEHICLE, AND ANOTHER WEEK OR MORE WITHOUT A VEHICLE, WAITING FOR THE NEXT AVAILABLE APPOINTMENT. THESE FUSIONS ARE BECOMING THE NEW FORD PINTO. I REALLY HOPE THAT SEVERAL PEOPLE DON'T HAVE TO DIE, BEFORE FORD IS FORCED TO RECALL THESE DEATH TRAPS.
Nov 13, 2018
STEERING,POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
WHEN I WAS LEASING THIS VEHICLE THE POWER STEERING SYSTEM ASSAULT LIGHT STARTED COMING ON THEN PIWER STEERING STOPPED WORKING AND I HAD NO POWER STEERING AT ALL. MY TRANSMISSION ALSO FAILED. FORD DEALER REFUSED TO FIX IT BECAUSE I WAS OVER THE LEASE MILEAGE. I WAS SENT HOME WITH THE CAR WITHOUT POWER STEERING AND IN NEED OF TRANSMISSION REPLACEMENT. THE MECHANIC TOLD ME TO PAY THE 3.000 TO FIX IT BECAUSE I WAS RISKING MY LIFE. THE MANAGER SAID THERE WAS NOTHING HE COULD DO UNDER THE LEASE WARRANTY. BUT IT WAS A LEASE AND I DID NOT HAVE THE MONEY FOR REPAIRS. I LATER DISCOVERED 5 RECALLS FOR THE CAR. I WAS ONLY NOTIFIED OF TWO, STEERING AND TRANSMISSION. THIS WAS IN THE PAST FEW MONTHS WHEN I NO LONGER HAVE THE CAR. . ACCIDENTS OCCURRED BEFORE THE STEERING COMPLETELY FAILED. BOTH INVOLVED THE CAR MOVING WITHOUT ACCELERATING. IT WAS ON A TOWN STREET AT A LIGHT BOTH TIMES. I WAS BEHIND ANOTHER CAR BOTH TIMES AS WELL. MY CAR INSURANCE HAS GONE UP BECAUSE OF THESE ACCIDENTS AND I HAVE SEVERE BACK PAIN FROM DRIVING ALL THOSE MONTHS WITH NO POWER STEERING. BUT I HAD NO CHOICE AS A SINGLE MOTHER WORKING MANY DIFFERENT LOCATIONS REQUIRING DAILY TRAVEL. ALSO, I HAVE TO LOOK BACK FOR THE CORRECT DATE OF WHEN I BROUGHT THE CAR FOR SERVICE AND WAS REFUSED REPAIRS BY THE FORD DEALERSHIP MECHANIC DEPARTMENT WHERE I LEASED IT, EVEN THOUGH THE ISSUES WERE CAR DEFECTS. THEREFORE, I ENTERED JANUARY OF 2017, SINCE IT WAS EITHER DURING 2016 OR BEGINNING OF 2017 THAT THESE ISSUES SURFACED. ALSO, ONE OF THESE ACCIDENTS WHERE THE CAR MOVED WITHOUT ACCELERATING DID MOT INVOLVE A POLICE REPORT, ONLY THE EXCHANGE OF INSURANCE INFORMATION. THE CAR SPEED IS NOT SAVING IN THE BOX BELOW. I WAS COMING TO A STOP IN ONE ACCIDENT AND WAS STOPPED COMPLETELY DURING ANOTHER. THIS IS MY BEST RECALL OF THE INFORMATION.
Oct 04, 2018
WHEN DRIVING MY CHECK ENGINE LIGHT RANDOMLY TURNS ON, ON THE FREEWAY, STREET, TURNING, ETC. AND THEN IT SAYS CHECK MANUAL. THE CAR STARTS SHAKING AND YOU CAN'T ACCELERATE. IN ORDER TO GET WHERE I NEED TO BE I HAVE TO PULL OVER CONSTANTLY AND RESTART THE CAR. I GOT IT CHECKED AT AUTO ZONE AND IT SAID IT WAS THE THROTTLE BODY ACTUATOR STUCK IN THE OPEN POSITION. OH AND BECOMES MORE DIFFICULT TO STEER THE VEHICLE WHEN THE ERROR POPS UP.
Aug 18, 2018
POWER TRAIN,AIR BAGS,VEHICLE SPEED CONTROL
2 complaints
CAR STOPPED ACCELERATING IN THE MIDDLE OF THE HIGHWAY, YELLOW WRENCH LIGHT CAME ON AND AIRBAG LIGHT CAME ON. THE CAR STARTED SHAKING AND CAME TO A COMPLETE STOP. I BARELY MADE IT TO SAFETY ON THE HIGHWAY FULL OF CARS. I PULLED OVER AND TURNED IT OFF BECAUSE IT WOULDN'T DRIVE. I TURNED IT BACK ON AND IT DROVE FINE. I HAVE RESEARCHED THIS AND REALIZED THIS HAS BEEN HAPPENING TO THOUSANDS OF PEOPLE WHO OWN 2016 FUSIONS AND YET THERE IS NO RECALL. I AM TERRIFIED OF DRIVING IT. IT SEEMS TO BE THE THROTTLE BODY THAT NEEDS COMPLETE REPLACEMENT BUT AT EXPENSE OF THE OWNER DESPITE THOUSANDS OF CASES. HOW CAN THIS BE? PLEASE ADVISE.
Mar 27, 2018
2016 FORD FUSION WITH APPROXIMATELY 7,000 MILES. DRIVING CAR ON HIGHWAY AT APPROXIMATELY 70-80 MPH AND SUDDENLY AIRBAG LIGHT, WRENCH LIGHT AND CHECK ENGINE LIGHT SIMULTANEOUSLY APPEAR ON DASHBOARD. THE THROTTLE BECOMES COMPLETELY NON FUCTIONING AND VEHICLE LOSES ABILITY TO ACCEALERATE AND STARTS SHAKING. MUST PULL OVER TO TURN CAR OFF AND RESTART FOR TO RESUME NORMAL FUNCTIONING. HAPPENED MINIMUM 6 TIMES IN THE COURSE OF 200 MILE TRIP.
Jul 04, 2016
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
2 complaints
THIS VEHICLE HAS HAD A DEAD BATTERY 3 TIMES AFTER SITTING OVERNIGHT. NO EXTRA POWER DRAWS WE ADDED. THE LAST RESULTED WITH THE ENGINE LIGHT ON ONCE IT WAS JUMP STARTED. THE ENGINE CODE THAT WAS ON WAS A P068A ECM/PCM POWER RELAY DE-ENERGIZED PERFORMANCE - TOO EARLY. THIS VEHICLE HAS ALREADY BEEN BROUGHT INTO THE DEALERSHIP WHERE THEY PERFORMED A BATTERY TEST AND REPROGRAMMED THE MODULES. THIS WAS LESS THAN 1 MONTH TILL IT HAPPENED AGAIN
Oct 17, 2017
THIS VEHICLE HAS HAD A DEAD BATTERY 2 TIMES AFTER SITTING OVERNIGHT. NO EXTRA POWER DRAWS WE ADDED. THE LAST RESULTED WITH THE ENGINE LIGHT ON ONCE IT WAS JUMP STARTED. THE ENGINE CODE THAT WAS ON WAS A P068A ECM/PCM POWER RELAY DE-ENERGIZED PERFORMANCE. IT WILL BE SCHEDULED TO GO TO THE DEALERSHIP TO TRY TO RESOLVE THIS ISSUE
Oct 17, 2017
STRUCTURE,WHEELS,SERVICE BRAKES
1 complaint
On [XXX], Plaintiff [XXX] was in urgent need of replacing the front passenger side tire on his vehicle. He began searching online to compare automotive service providers, focusing on those offering competitive pricing and professional-grade installation. During my search, 1 came across Mr. Tire's website, which prominently displayed claims such as "Expert installation for less" and "Quality service for superior stopping power." According to their site, their tire installation package included: • Tire mounting and wheel balancing • Standard valve stem replacement • TPMS inspection and reset • Wheel alignment check • Precision wheel torque by hand tools • Lifetime tire rotation • Lifetime rebalancing Believing this was a comprehensive and professional service package, I scheduled an appointment at Mr. Tire, located at 5 Bel Air South Parkway, Bel Air, MD 21014 (Store #771). Upon arrival, I checked in with the store manager, Brianna Adams, who prepared my service contract. She explained the total cost for installing the new tire would be $191.53. The technician assigned to my vehicle was J. Foster, as listed on the service agreement and receipt. On [XXX], while driving, I was involved in a serious accident. The front passenger side tire completely detached from the vehicle while in motion, causing the car to slam into the ground. I was severe risk of injury or death. The way I've taken this to court as / went back and looked at the reviews as of today's date October 18th 2025 they still are committee, consumer fraud, unsafe, work practices, deceptive business practices, and are putting the community and the residence of the state of Maryland and beyond at risk from unsafe work practices and I have submitted the reviews as a PDF as an attachment to this complaint I am requesting for investigation into their business for unsafe work practices and 49 U.S.C.§ 30101 (Purpose and policy)Maryland Transportation Code § 22-405 and § 21-101 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 27, 2025
SUSPENSION,STRUCTURE,SERVICE BRAKES
1 complaint
On May 16, 2024, Plaintiff [XXX] was in urgent need of replacing the front passenger side tire on his vehicle. He began searching online to compare automotive service providers, focusing on those offering competitive pricing and professional-grade installation. During my search, 1 came across Mr. Tire's website, which prominently displayed claims such as "Expert installation for less" and "Quality service for superior stopping power." According to their site, their tire installation package included: • Tire mounting and wheel balancing • Standard valve stem replacement • TPMS inspection and reset • Wheel alignment check • Precision wheel torque by hand tools • Lifetime tire rotation • Lifetime rebalancing Believing this was a comprehensive and professional service package, I scheduled an appointment at Mr. Tire, located at 5 Bel Air South Parkway, Bel Air, MD 21014 (Store #771). Upon arrival, I checked in with the store manager, [XXX] , who prepared my service contract. She explained the total cost for installing the new tire would be $191.53. The technician assigned to my vehicle was [XXX] , as listed on the service agreement and receipt. On August 4, 2024, while driving, I was involved in a serious accident. The front passenger side tire completely detached from the vehicle while in motion, causing the car to slam into the ground. I was severe risk of injury or death.The way I’ve taken this to court as I went back and looked at the reviews as of today’s date October 18th 2025 they still are committee, consumer fraud, unsafe, work practices, deceptive business practices, and are putting the community and the residence of the state of Maryland and beyond at risk from unsafe work practices and I have submitted the reviews as a PDF as an attachment to this complaint I am requesting for investigation into their business for unsafe work practices and 49 U.S.C. § 30101 (Purpose and policy) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 18, 2025
STEERING,STRUCTURE,SERVICE BRAKES
1 complaint
This is a notice for Ongoing consumer fraud and deceptive business practices that are negatively affecting the community and jeopardizing life and safety and through unsafe work practices that are negatively affecting the community’s safety and well being. When I returned to request official documentation of their unsafe work practices, I was lacked up by the employees and manager [XXX] , who thought it was hilarious that the wheel fell off my vehicle and then I could’ve been killed and The occurrence that happened to me is not a one time occurrence it is continuing to affect the community as a whole. This is a complaint regarding ongoing bad business practices that is not safe. would somebody please look into this and make sure that our community is safe and that unsafe work practices are corrected in the best interest and safety of the community in mind. 49 U.S.C. § 30101 (Purpose and policy) — defines the purpose of the Safety Act: to reduce traffic accidents, deaths, and injuries by prescribing safety standards, research, etc. As of October 18 of 2025 I pulled these off the Internet reviews reflect an ongoing pattern of unsafe business practices, from what people are saying and unethical business conduct. somebody please look into this and follow up on each review post and pull records from past customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 18, 2025
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
- Window motor passanger side not working unable to close window. 2023 - Sync system not working after battery and key changed by dealership. 2021 - Rearview Camera no display found - lighter port in console over heats
Oct 17, 2025
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
Shift Lever Does Not Select Accurate Gear Due To Worn Bushing (NHTSA 22V-413, OEM 22S43): A degrading bushing attaching the shifter cable to the transmission in certain 2013-2019 Ford vehicles, including the 2016 Fusion, may detach, preventing proper gear selection and potentially causing unexpected movement. Dealers will replace the bushing and add a protective cap.
Jun 30, 2025
STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
Electric Power Steering Motor Attaching Bolts Corrode (NHTSA 19V-632, OEM 19S26): Corrosion of bolts in the electric power steering system can lead to loss of power steering assist in 2016 Ford Fusion and Lincoln MKZ vehicles in certain states. Dealers will replace bolts and apply a sealant, or install a new steering gear.
Jun 30, 2025
SEAT BELTS,SEATS,UNKNOWN OR OTHER
1 complaint
Rear passenger seat belt will not release lock/tension/broken. Will not allow rear occupants to buckle in. Safety issue. Seems to happen on most 2013+ ford vehicles specifically trims like titanium with a 'inflatable belt" This issue should be recalled free of charge, It is a major safety issue not to be able to use a seatbelt. The best remedy would be inspect and replacement of broken components. Both occurred over 80k miles one being a truck (entirely different vehicle)
Jun 13, 2025
STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
The ABS module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to Raceway Ford of Hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.
May 05, 2025
STEERING,FORWARD COLLISION AVOIDANCE
1 complaint
I have never had this issue before with this car. I started the car up to go to the store and saw all these lights on my dash. I keep my car maintained well. Tires, oil, tune up etc… and when I saw the lights on the dash it said service advance trac and steering loss stop safely with 2 other icons above it. So I didn’t know what that was so I sent to get power fluid not knowing it wasn’t a reservoir. I know Ford had/has a recall on 2016 ford fusions model for THIS EXACT ISSUE! My steering cannot turn at all I need my car, PLEASE I am on disability and it’s not right that the recall won’t cover all ford of this model with this issue. I beg, I need my car fixed.
Apr 30, 2025
AIR BAGS,UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
air bag light comes on sometimes not other car panic alarm goes off at random times backup camera sometimes work sometimes glitches
Mar 11, 2025
STEERING,LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately123,000.
Mar 06, 2025
AIR BAGS,FUEL/PROPULSION SYSTEM,LANE DEPARTURE
1 complaint
My airbag light suddenly came on this morning and my light blinking off for the airbag was blinking my whole trip to work. I've also had my catalytic converter replaced and my check engine warning still says their is an issue when everything has been replaced Lights on my mirrors also don't cut on when someone is in my blind spots the symbol is there but they don't light up My back up camera has not worked correctly since a few weeks after I got the car. I have taken it to the dealership and their stating it happens in these vehicles sometimes.
Mar 02, 2025
STRUCTURE,ENGINE
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal slushing sound coming from the dashboard and doors. Additionally, after adding coolant, the coolant level was low again two days later. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 247,700.
Nov 18, 2024
STEERING,PARKING BRAKE,ENGINE
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that on two occasions while the vehicle was parked, the check engine, ABS, parking brake, traction on/off, and power train warning lights illuminated. Additionally, the steering wheel became firm. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 165,000.
Oct 01, 2024
POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
The car started to jerk as I was driving. Sometimes it's OK other times it starts when I accelerate like it goes out of gear came on. I did try to take it to AutoZone with the light had already gone off. I also took it diagnostic. they said that I could Transmission control module issue. I change my battery voltage. Immediately battery this resolved the problem for about 30 minutes and then the process started over again. Insecure driving this vehicle at this point I have read online. This is an issue 2016 Ford fusion I need help .
Jul 29, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FORWARD COLLISION AVOIDANCE
1 complaint
On Saturday [XXX] I noticed when I opened my driver side door, the dash light & the light on my touch screen began flickering. I didn't think much about it at the time, but the next day, [XXX] as myself & my wife were traveling on the highway, I tried to turn on my cruise control but it would not come on. I then tried to adjust my stereo volume on the steering wheel & it wasn't working either. Well, the next day I checked the fuses & they were fine, so that's when I went online & found out that the clock spring in the steering wheel could most likely be the problem. Well I decided to dig a little deeper into the matter & I found out that some 2016 Ford trucks had been recalled because of faulty clock springs which also could cause the airbag not to deploy when needed. I was just told by an employee from a local Ford Dealership that the 2016 Ford Fusion was not a part of that recall, which I believe should have been a part of that recall, because I'm pretty sure that the same clock springs that were used in those 2016 trucks, were used in the 2016 Ford Fusions. I would like to ask that you would please look into this mater, because this is a serious mater, & I think Ford needs to fix this problem. They should be responsible for all of their vehicles with these bad clock springs & not just those trucks only. Thank you for your time & all you do to keep us safe on the road. God Bless you all! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 20, 2024
VISIBILITY
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 60 MPH, the sunroof detached from the vehicle and flew off. The vehicle was not diagnosed or repair by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000. The VIN was not available.
May 28, 2024
POWER TRAIN,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE
1 complaint
Transmission is constantly jerking when engine light is on. Driver assist back up reports to return to dealership and the front just doesn't work at all.
May 08, 2024
SUSPENSION
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 40 MPH, the tire went flat on the front passenger's side, and the tire pressure warning light illuminated. The vehicle was taken into a parking lot where a spare tire was installed on the vehicle, and it was taken back to the contact's residence. The vehicle was taken to an independent mechanic where it was diagnosed with needing a new ball joint and a lower control arm. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 125,000.
Mar 28, 2024
ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
Car has intermittent electrical issue that causes ECUs to reboot often times disabling safety systems such as ABS, Airbags, Collision Avoidance, Adaptive Cruise Control, power steering and power brakes. Ford dealer believes that it's a short in a wiring harness. They claim this issue has been seen in several vehicles like mine. Ford was able to reproduce the problem and recommends replacement of a wiring harness ($4k). To date, I have not had an accident, but do not feel safe driving the vehicle if the airbags and other safety systems become inoperable. Yes, all of the dashboard lights come on when this issue occurs - technician states that the whole computer system gets taken down. That's very uncomfortable when you are traveling at highway speed and no longer have safety system. Steering and braking do get impacted but are not inoperable. I can provide videos of the dashboard when these events occur.
Mar 01, 2024
AIR BAGS,SERVICE BRAKES
1 complaint
I went to pick my daughter up from school as usual and the brakes would not work when I tried to stop in the turn loop. It caused me to crash the side of the car into a cement light post.
Feb 06, 2024
STEERING,TRACTION CONTROL SYSTEM
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated while starting the vehicle, the traction control warning light and other unknown warning lights were illuminated. Additionally, the vehicle lost power steering functionality. The vehicle was towed to the dealer, where it was diagnosed that the steering gear had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the dealer informed the contact that the vehicle was not covered because the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Jan 31, 2024
AIR BAGS,SEAT BELTS,FORWARD COLLISION AVOIDANCE
1 complaint
The Airbags lights showing it is off and not functioning.
Jan 30, 2024
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light was illuminated. The contact stated that the battery had failed several times and was replaced approximately 5 times. The contact also stated there was exhaust coming out of the tailpipe during the initial start-up. The vehicle was taken to the dealer and was repaired under NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The dealer diagnosed the vehicle and determined that the alternator was producing 20 volts while accelerating, causing the battery to overheat and burn out. Additionally, cylinder #3 was misfiring due to anti-freeze leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and it was confirmed that there were no recalls related to the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 142,728.
Jan 08, 2024
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 55-60 MPH and depressing the brake pedal, the brake pedal went all the way to the floorboard with a message displayed that the brake fluid level was low. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the front passenger's side brake hose was leaking and needed to be replaced. The vehicle was repaired. The contact later received a second notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) advising that the part was available for the recall repair. The vehicle was taken to the dealer, where the front driver's side brake hose was replaced. Additionally, the dealer informed the contact that the brake lines were severely damaged. The contact also stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and made an abnormal loud sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 102,704.
Nov 20, 2023
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
My driver door lock light will not glow when I lock my vehicle. Transmission is slipping and has a recall on it. Front brakes has a recall.
Oct 13, 2023
FIRERELATED
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 20 MPH, there was smoke and then flames coming from underneath the hood near the driver's side headlight. The contact pulled over and parked the vehicle at a friend's residence. The hood failed to open. The contact used a hose at her friend's residence to extinguish the fire. There were no injuries, and medical attention was not received. The police were contacted; however, no police report was filed. The vehicle was towed to another friend's residence. The vehicle was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Sep 28, 2023
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated while driving 40 MPH, the contact heard an abnormal sound and became aware that when the brake was depressed, the brakes failed to operate as needed. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,300. The VIN was not available.
Sep 14, 2023
UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
The backup camera has been cutting out recently. Just yesterday, the backup camera is displaying an image that is reversed (object on the sidewalk side (right side) of the vehicle, show up on the street side (left side) of the screen). I can no longer use the backup camera, as it is designed. The dealer has a one-month backlog on appointments, but I am taking it to a non-dealership mechanic on Monday. You will notice in the picture attached, the black car shows up on the left side of the screen, and it's actually on the right side of the car.
Sep 07, 2023
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
This incident has happened to me more than once in the past few months. I am driving along the highway and all of a sudden I lose my power steering. The dashboard reads STEERING ASSIST FAULT. Service required. As well as Service Advance Trac. Safety issue because going at moderate speed to get onto highway and losing all power steering could cause me to go off road if in bad weather like rain or snow. In each situation all it took was me pulling off road and resetting the car by turning engine off and then turning it back on. I have take it to a Ford dealership near me and they ran a full diagnostics but couldnt find anything really wrong with it but it continues to happen at least once a month. Ive read similar incidents with Ford Fusion owners on Google and they werent sure as I that if it was the brake sensor or ABS Module that needs to be replaced. Any assistance or advice you could give me would be appreciated.
Sep 01, 2023
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
There is an issue with the (evap) solenoid/associated sensor that causes the vehicle not to restart at unexpectable intervals and the fuel delivery system is also affected during fueling and seemingly during acceleration, at least. The key was recently replaced and association between the problem and the key reading mechanism is unspecified. A power train affect/association is also likely component- that based upon information provided to consumer. I've heard similar problems with other Fords and in other conversations it has not been indicated to me that the models' component's failure is not problematic. It has not been stated how that is contributory to the increased collision risk associated with the brake component that is a current recall. It began prior to the key replacement which is in the dealer repair record and 4 weeks prior to this submission is listed as the incident onset date.
Aug 24, 2023
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
My brakes failed. Pedal went to the floor. Brake fluid leaked out. Extremely terrifying.
Aug 13, 2023
UNKNOWN OR OTHER,VISIBILITY/WIPER,BACK OVER PREVENTION
1 complaint
My back-up camera only half works. Sometimes it works, and sometimes it doesn’t. My car also doesn’t alert me to when I’m getting too close to another vehicle when I backing into a parking spot. Also, the Bluetooth in my car has not worked or even connect to my phone since I first bought that car, and for this car to not even be 10 years old yet, this is ridiculous. Everyone I know has been having very similar issues. Y’all need to get it together. Is there anyway this issue can be looked into as well please? It’s be really nice to get to use all of my features I pay for. Love the car, hate this electrical bs.
Jul 26, 2023
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
I got into an accident around May 3rd. Roughly around 11 pm to 12 am. To inform whomever is reading, none of the issues I will list have happened prior to this event. At the accident my car would not turn on, and it would not lock. As well as a piece of the car had broke off. I took my car to Mike's auto body for repairs. When the person inspecting the car had reviewed what was wrong with my 2016 Ford Fusion, I was informed part of the issue was the starter. I was informed by Nick a staff member of Mike's auto body, that the piece was replaced. After I had picked up my car on June 6, 2023 as per the receipt from my payment. The first time the event happened was on around June 6th to June 20th (I know it happened on a rainy Tuesday or Wednesday anywhere from 7am to 8am prior to Thursday June 22nd.) My car flashed "See manual" on my dash board. The air bag light had turned on. My car would not accelerate, the brakes functioned at this point, but when I pulled off the road and parked my car shook. When I had turned my car off, took out the keys, and turned it on again the problem was "resolved" and I was able to continue driving to work. I had called the auto shop and eventually left my car with the auto shop to be safe. The next event happened on Thursday June 22nd at 4:10 pm after I had picked it up from the auto shop when Nick had informed me my car was safe and nothing was reading on the scanner. (I took a picture of the dash board to show the message) and turned my car back into the auto shop. To note, the brakes did not work during this time. The next time it happened was the first time I drove my car again after picking it up from Mike's auto shop. July 1st at 12:47 pm. The same stuff happened. I recorded on video what my car was doing. My car decelerate when my foot was still on the gas, the brakes were not working, hot air out of the ac, car shaking. It happened 10+ times today (7/15/23) after leaving the dealership to fix a recall I have several videos of it
Jul 15, 2023
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
Jun 27, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION
1 complaint
Our camera cuts in and out. We took it to Ford initially to run a diagnostic but they killed our battery doing the test and never finished. Now the camera is showing things opposite..our mailbox is on our right backing out but camea shows left. Same when a car pulled to our right but camera showed left and caused us a scare. Completely unreliable. It cuts off/on constantly when using it to back out and sometimes doesn't beep.
Jun 16, 2023
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
I take it to mechanic they say my car have transmission problems is making lot noise and stop and go really crazy. The dealer say there is nothing wrong with car. The. Brakes sometimes get me scared when I drive I feel we r not safe. No and they can’t fix it because they don’t have the part for the brakes. The msg was check owner manual something like that which can mean lots different problems in ur vehicle.
Jun 02, 2023
SERVICE BRAKES, HYDRAULIC,PARKING BRAKE
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the brake line ruptured. The parking brake was applied but was inoperable. The electronic parking brake warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the brake booster needed to be replaced. The parts were on back order. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 200,000.
May 02, 2023
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the brake pedal was depressed and went to the floorboard. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the brake hydraulic line needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). Additionally, the air bag warning light was illuminated intermittently. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Apr 26, 2023
PARKING BRAKE
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the parking brake engaged unintendedly. Additionally, several unknown warning lights were illuminated. The contact stated that when the brake pedal was depressed, the vehicle rocked back and forth. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Apr 24, 2023
SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM
1 complaint
The contact owns a 2016 Ford Fusion. The contact stated that the traction control warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 108,000. VIN tool confirms parts not available.
Apr 19, 2023
AIR BAGS,ENGINE
1 complaint
The airbag sensor keeps popping on and off in the car… Also, the car is not shifting properly between gears… There is supreme hesitation involved.. there is so much noise coming from the steering column and/or the airbag system.. just out of the blue
Jan 25, 2023
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
All the exterior lights went out. None of them will come on.
Oct 10, 2022
EXTERIOR LIGHTING,UNKNOWN OR OTHER,BACK OVER PREVENTION
1 complaint
Approximately 3 weeks ago my teenage driver called me at work to inform me that his display was "black" and he had no radio. When asked to provide more details, he said that the display screen in the care, which is a touchscreen that is divided into 4 sections (phone, navigation, climate, radio) was not functioning like intended. This screen also displays the backup view when in reverse. He also stated that there is no radio, his phone does not connect via Bluetooth as it did previously to allow for hands-free driving. My son said the screen was functioning as intended when he parked his car for the night, but upon starting the next day it was black- no warning or other symptoms of this problem. We had the car evaluated at the Ford dealership and told it could be two things, but unsure which-tech said have to fix one first and if that doesn't work then the other. APIM failure is one of the two potential problems. My son is a teenage driver, the lack of Bluetooth connectivity and the safety net of the backup display poses a risk for (1) driving distraction related to inability for hands-free driving (2) backup rearview display and additional alerts while car is in reverse malfunctioning increasing the likelihood of collision when in reverse. Ford has known issues with APIMs in various 2017 and newer makes/models.
Aug 31, 2022
STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
While I am driving, the "Service AdvanceTrac" light comes on and flashes between these two error messages: "Hillside Start Assist Not Available" "Check Rear Park Aid" While these lights are flashing, the ABS light, airbag light, and the stability control light all come on and stay on, as well as the power steering goes out. This happens at random times, driving on expressways, in local stop and go traffic. In addition, the times the lights are not blinking and power steering is out, the brake pulses when you use it as if the ABS system was triggered- but for no reason. The road is fine, driving conditions are perfect--- no reason at all for it to happen. I bought the car from Dana Ford in August 2020 and brought it in over 6 times for this problem. Dana Ford had my car for well over 6 of the first 9 months I had it, and it was never fixed while under warranty. They claimed when they took it on a test drive, there was no problem, even though they told me they can see all the error messages the car gives on their computers and even though I have many many pictures and videos of the problem. I"m driving around with kids in the car, and my steering goes out, and if that isnt happening, my brakes are pulsing and skipping. Dana Ford jerked me around until my warranty was up---never fixing it.
Apr 27, 2022
AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
1 complaint
seatbelt and airbag lights won’t go off, constantly dinging. code reader says there’s an issue with my restraint system
Mar 29, 2022
SEATS,UNKNOWN OR OTHER,ENGINE
1 complaint
I'VE HAD THE CAR FOR ABOUT 8 MONTHS NOW. FIRST THE SEATS STOPPED MOVING BACK AND FORTH. NO WARRANTY ON THE CAR SO TOOK IT TO MY LOCAL FORD AND THEY SAID IT WAS OFF ITS TRACK. A MONTH LATER THE SAME PROBLEM OCCURRED AND THEY SAID MY SEAT STOPPED SENDING COMMANDS TO THE COMPUTER. NOW THREE MONTHS LATER MY CAR RANDOMLY STARTED MAKING A LOUD RATTLING NOISE. GOT LOUDER EVERY TIME I STARTED THE CAR. SO ONCE AGAIN TOOK IT TO MY NEARBY FORD. THEY CHECKED IT OUT AND SAID MY FLEX PLATE HAS CRACKED ALL AROUND AND THAT IT WOULD BE A $1600 REPAIR. THIS CAR IS STILL FAIRLY NEW. LOOKED INTO IT AND IT SEEMS A LOT OF PEOPLE ARE HAVING THE SAME EXPERIENCE AND FORD IS AWARE OF THE MALFUNCTION AFTER MANY COMPLAINTS BUT STILL HAS NOT MADE IT A RECALL. VERY UPSETTING THAT I WILL BE WITHOUT A CAR FOR A WEEK AND HAVE TO PAY $1600 JUST TO GET IT FIXED WHEN IT SEEMS TO BE A MASS PROBLEM. TOOK IT TO A OUTSIDE SHOP AND THEY SAID THEY'VE HEARD ABOUT THE PROBLEM BEFORE AND IT'S MORE THAN JUST THE FLEXPLATE BUT THERE'S NO ONE AROUND THAT CAN DO THE JOB.
Apr 19, 2021
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
I WAS DRIVING ON THE HIGHWAY STRAIGHT WITH CRUISE CONTROL SET AND SUDDENLY IT FELT LIKE I HIT A HUGE POTHOLE, BUT I DIDNT. SHORTLY AFTER 4 DASH LIGHTS CAME ON WHICH ARE THE ABS, TRACTION CONTROL, TRACTION CONTROL OFF, AND TIRE PRESSURE MONITOR FAULT. STEERING IS HARDER AND BRAKES DO NOT WORK SOMETIMES. THE CODE, WHEN HOOKED UP COMES BACK AS ABS MODULE SYSTEM. ALSO AFTER THIS INCIDENT THE BLUETOOTH IN THE CAR DISCONNECTS RANDOMLY ABOUT EVERY 3 DAYS. I HAVE TO UNHOOK THE BATTERY TO REST IT TO BE ABLE TO USE THE BLUETOOTH FUNCTION AGAIN.
Mar 22, 2021
POWER TRAIN,SEAT BELTS,VEHICLE SPEED CONTROL
1 complaint
WHEN TRAVELING ON THE FREEWAY AT 60MPH AND I TAKE MY FOOT OFF THE ACCELERATOR THE TRANSMISSION DOES NOT DOWN SHIFT OR SLOW DOWN. A STRANGE SOUND CAN BE HEARD UNTIL I PRESS ON THE BRAKES. THE REAR PASSENGER SEAT BELT DOES NOT RETRACT SOMETIMES.. THERE IS A STRANGE SOUND WHEN TURNING THE STEERING WHEEL.
Mar 04, 2021
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
MY CAR WON'T DRIVE FORWARD OR BACKWARDS I HAD TO TURN IT OFF AND ON AGAIN JUST TO MOVE A LITTLE UNTIL I MADE IT TO MY LOCATION
Feb 08, 2021
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
AS I WAS DRIVING THE WRENCH SYMBOL CAME ON (SEE MANUAL), THEN ABS, TRACTION CONTROL, ENGINE FLUID TEMP, NO DIRECTIONALS, NO HEAT OR DIRECTIONALS, NO DASH LIGHTS, LOW TIRE PRESSURE, AND HILL ASSIST LIGHTS ALL CAME ON AND OFF. I WAS DOING HIGHWAY SPEEDS. WHILE THIS IS A NEW TO ME CAR I HAVE ALWAYS HAD FORDS INCLUDING AN EXCURSION AND MORE RECENTLY AN 07 FOCUS THAT DIED AT 300,000. I NEVER HAD ANY ISSUES WITH THEM ALBEIT THEY WERE BOTH NEW. I AM TOTALLY DISAPPOINTED IN THIS VEHICLE AND IT REALLY HAS ME THINKING ABOUT NEVER BUYING A FORD AGAIN.
Feb 06, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS
1 complaint
WHILE IN MOTION THE ABS LIGHT, TRACTION ON/OFF, AND HILL ASSIST IS NOT AVAILABLE IS LIT UP. ALSO, THE SPEEDOMETER IS SPORADIC. HAVEN'T HAD ANY WORK DONE RECENTLY SO THAT ISN'T THE CAUSE.
Jan 23, 2021
STEERING,AIR BAGS
1 complaint
A FEW WEEKS AFTER HAVING RECEALLS PERFORMED FOR THE STEERING AND AIRBAG ISSUES, I WAS DRIVING ON THE FREEWAY AND GOT A WARNING LIGHT(ATTACHED) THAT SAID "STEERING FAULT SERVICE NOW". THE STEERING BACAME SLIGHTLY STICKY BUT STILL DRIVABLE. AFTER REACBING MY DESTINATION AND RESTARTING MY CAR, I THEN RECEIVED THE SAME FAULT LIGHT AS WELL AS TRACTION CONTROL, AND AIRBAG LIGHTS. I HAVE HAD ZERO ISSUES WITH THIS VEHICLE AS LONG AS I'VE OWNED IT PRIOR TO IT BEING AT THE DEALER FOR THE RECALLS. THE STEERING WAS NOW ALMOSY INOPPERABLE AND REQUIRED ALOT OF STRENGTH TO MAKE ANY TURN LEFT OR RIGHT. WHILE LUCKILY THE STEERING GOT VERY BAD ON SIDE STREETS, THIS COULD HAVE RESULTED IN SOME SERIOUS INJURY OR PROBLEMS IF IT HAPPENED ON THE HIGHWAY I FEEL. THIS VEHICLE IS JUST ONLY 4 YEARS OLD AND I HAVE A HARD TIME BELIEVING THAT THE STEERING MECHANISM SHOULD BE FAULTY ALREADY. I UNFORTUNATELY DO NOT HAVE WARRANTY ON THIS PART OF THE VEHICLE SO I AM NOW LEFT WITH A $2500 BILL TO REPAIR A SEALED RACK AND PINION ASSEMBLY THAT DOESN'T (TO MY KNOWLEDGE) REQUIRE ANY MAINTENACE. HOPEFULLY THERE ARE ENOUGH OF THIS ISSUES TO WARRANT AN INVESTIGATION AND POSSIBLE RECALL. THANK YOU,
Jan 20, 2021
AIR BAGS,SEATS
1 complaint
MY CAR SEAT UNDERCARRIAGE IS DISATTACHED. I TOOK MY CAR IN TO A NEARBY FORD DEALERSHIP AND WAS TOLD MY VIN NUMBER WAS NOT ASSOCIATED WITH THE RECALLS. ALTHOUGH MY CAR'S VIN DID NOT HAVE A RECALL, I AM HAVING THE SAME ISSUES AS EVERYONE ELSE THAT HAD A RECALL. I WAS UNABLE TO ADJUST MY CAR SEAT FOR SUITABLE DRIVING AND THEREFORE ENDED UP HAVING AN ACCIDENT. I TRIED TO REACH OUT TO SEVERAL COMPANIES IN REFERENCE TO MY SEAT ISSUE. NO ONE COULD HELP ME BC MY VIN NUMBER DIDN'T MATCH. I HAVE BEEN TRYING TO GET ASSISTANCE WITH THIS ISSUE SINCE 6/2020 BUT WAS TURNED AWAY AT PLATIMUM FORD IN TERRELL TX. PLEASE HAVE SOMEONE TO CONTACT ME AS SOON AS POSSIBLE I HAD A WRECK 12/28/20 MY AIRBAG DID NOT DEPLOY UNTIL AFTER THE CRASH. THE FORCE OF THE AIR BAG BROKE MY HUSBANDS ARM, I AM NOT PLEASED WITH FORDS RECALL PROCEDURES BECAUSE ALL DEFECTS THAT HAPPENED TO MY CAR PRIOR TO MY WRECK WERE BEING OVERLOOKED BECAUSE MY VIN NUMBER DID NOT MATCH THE RECALLS LIST. I FEEL LIKE JUST BECAUSE A CAR WAS NOT MANUFACTURED IN A CERTAIN AREA AND IN A CERTAIN PERIOD OF TIME SHOULD ALL BE ACCEPTED IF A FLAW ALIKE WHAT'S NOTIFIED.
Jan 04, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
CROSS TRAFFIC SYSTEM FAULT AND BLIND SPOT SYSTEM FAULT WARNINGS INTERMITTENTLY APPEAR. WHEN THIS HAPPENS THE CLIMATE CONTROL, ENTERTAINMENT CONTROL SHUTS OFF. ALL WINDOWS OTHER THAN THE DRIVER'S WINDOW CANNOT BE OPERATED FROM THE DRIVER'S CONTROL. OTHER CONTROLS ON THE TOUCHSCREEN BECOME INOPERABLE. THE WINDSHIELD WIPERS WILL TURN ON AND SWIPE ONCE OR TWICE EVEN THOUGH THERE IS NO MOISTURE AND LOW HUMIDITY. THESE THINGS WILL HAPPEN WHILE DRIVING AND THEN GO BACK TO NORMAL OPERATION WHILE DRIVING TWO TO 20 MINUTES LATER. MY CONCERN IS THAT THERE IS A MODULE OR SYSTEM THAT IS MALFUNCTIONING AND WHILE IT HASN'T BEEN A SAFETY ISSUE YET, I WORRY THAT AT SOME POINT I MAY BE DRIVING AND THE ERRORS MAY CAUSE LOSS OF STEERING OR BRAKING OR ENGINE TO TURN OFF OR ACCELERATE OR LIGHTS MAY TURN OFF AT NIGHT WHICH WOULD HAVE A POTENTIAL TO INJURE OR CAUSE A FATAL OCCURRENCE TO MYSELF, MY FAMILY OR AN INNOCENT PERSON THAT HAPPENS TO BE NEAR ME. THESE ISSUES HAVE BEEN GOING ON FOR QUITE AWHILE AND NO ONE CAN SEEM TO FIND A SOLUTION. IT WAS LOOKED AT BY A FORD DEALER, INDEPENDENT MECHANICS AND REPORTED TO FORD TO ESTABLISH A RECORD WITH THEM. ONE MECHANIC FEELS IT IS ALL RELATED TO THE BCM BODY CONTROL MODULE. I AM GIVING A DATE BELOW BECAUSE THAT IS REQUIRED. THE ISSUES BEGAN PRIOR TO THAT DATE AND MANY TIMES SINCE. THAT IS THE DATE WE STARTED KEEPING RECORDS.
Nov 04, 2020
EXTERIOR LIGHTING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHEN PUSHING THE START BUTTON, THE CAR STRUGGLES TO START. THE BATTERY WAS CHECKED AND NO PROBLEMS WERE FOUND. SOMETIMES THE CAR DOES NOT DETECT WHEN THE DRIVERS SEATBELT IS NOT ON WHILE DRIVING OR SITTING STILL. THE BEEPING SOUNDS THE CAR TYPICALLY MAKES WHEN BACKING, ALERTING THE DRIVER IS A COMPLETELY DIFFERENT SOUND NOW. OTHER BEEPING NOISES ARE ALSO DIFFERENT SOUNDS AND PITCHES. THE ENGINE LIGHT TURNS ON AND OFF. FAINT SCRATCHING NOISE UNDER THE HOOD. WINDOWS WILL GO DOWN BY THEMSELVES.
Oct 29, 2020
STEERING,EXTERIOR LIGHTING
1 complaint
MY VEHICLE WAS PARKED IN FRONT OF MY HOUSE (THANK GOD) AND WHEN I STARTED IT, 3 ALARMS CAME ON AND I WAS NOT ABLE TO MOVE THE STEERING WHEEL. HAD THIS HAPPENED WHILE I WAS DRIVING, I WOULD MOST CERTAINLY BEEN IN AN ACCIDENT. THE ISSUE IS THE ENTIRE ELECTRONIC STEERING SYSTEM FAILED. WHOLE COMPONENT NEEDS TO BE REPLACED. EXACTLY ONE YEAR TO THE DAY AFTER THE LAST ELECTRICAL FAILURE.
Sep 28, 2020
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED TO OVERHEAT WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND SAT FOR SEVERAL MINUTES AND THEN DROVE THE VEHICLE TO HIS RESIDENCE. THE CONTACT HAD THE VEHICLE TOWED TO SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907) WHERE THE VEHICLE WAS DIAGNOSED WITH COOLANT IN THE EXHAUST AND CYLINDER #2 MISFIRE. THE VEHICLE WAS REPAIRED WITH A NEW ENGINE. THE BRAKE LINES FAILED AND WERE ALSO REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PARTIALLY REIMBURSED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Sep 15, 2020
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
MY CAR WAS SERVICED BY KOONS FORD IN BALT, MD FROM MAY 26TH-28TH TO ADDRESS A RECALL THAT REQUIRED REMOVAL OF MY ENGINE. AFTER THE REPAIR, MY CAR SAT IN MY PARKING SPACE AT HOME THE WHOLE WEEKEND DUE TO COVID-19. ON THE FOLLOWING MONDAY, JUNE 1ST, MY CAR ENGINE EXPLODED ON I83 WHILE MY HUSBAND WAS USING MY CAR TO GO TO WORK. MY CAR WAS COMPLETELY ENGULFED IN FIRE AND TOTALED. FORTUNATELY, MY HUSBAND WAS ABLE TO QUICKLY GET MY CAR TO THE SIDE OF THE ROAD AS THE CABIN STARTED TO FILL WITH SMOKE AND JUMP OUT. KOONS FORD TOLD ME THAT THEY WOULD "SHRINK WRAP" MY CAR AT THE LOT THE POLICE HAD IT TOWED TO AND BRING IT BACK TO "INVESTIGATE HOW THE FIRE STARTED." THEY LIED AND THEN TOLD MY INSURANCE COMPANY THAT THEY DID NOT CAUSE THE FIRE. IN ADDITION, WHILE I WAS THERE WAITING IN THEIR LOBBY, THEY TOLD ME THEY WOULD "GET ME A RENTAL" IN THE MEANTIME WHILE THEY INVESTIGATE. NOT ONLY DID THEY LIE AND IMPLY I WAS RESPONSIBLE FOR CAUSING THE FIRE, THEY TRIED TO STIFF ME FOR THE COST OF THE RENTAL. ONLY AFTER I PUSHED BACK, THEY FINALLY PAID THE RENTAL BILL. MY INSURANCE COMPANY HAS PAID FOR THE COST OF MY LOST CAR WHICH I NOW AM BEARING ADDITIONAL COSTS IN MY INSURANCE COVERAGE. MY CAR HAD ONLY BEEN SERVICED BY KOONS FORD AND WAS NOT EXPERIENCING ANY PROBLEMS PRIOR TO THEM WORKING ON THE RECALL. I HAVE BEEN WITHOUT A CAR GOING ON 2 MONTHS NOW AS I CANNOT AFFORD TO TAKE ON ANOTHER 4-6 YEARS OF CAR PAYMENTS AS I WAS CLOSING ON A NEW HOME AT THE SAME TIME THE FIRE HAPPENED. I REACHED OUT TO FMC AND THEY SAID THEY WOULD HAVE SOMEONE FROM CUSTOMER SERVICE CONTACT ME WHICH ENDED UP TO BE YET ANOTHER LIE.*DT *TR
Jul 27, 2020
STEERING,SEAT BELTS,SEATS
1 complaint
WHEN I PURCHASED THIS VEHICLE OR FINANCED IT FROM THE DEALERSHIP I ASKED FOR THE CAR FAX AND NOTICED THERE WERE TWO SAFETY RECALLS AND ASKED IF THEY HAD BEEN FIXED AND THEY GAVE ME TWO COMPUTER PIECES OF PLAIN WHITE PRINT OUT PAPERWORK THAT ONLY SAID SERVICED RECALL AND THAT THEY DID ALL THEIR SERVICE PAPERWORK LIKE THAT NOW ! I WAS DOUBTFUL UNTIL I JUST CHECKED YOUR SITE AND FOUND 8 UNREPAIRED RECALLS TO MY CAR. *TR
Jun 16, 2020
STRUCTURE,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR SHUT OFF RANDOMLY AND THE CHECK ENGINE LIGHT CAME ON. I STARTED THE CAR AGAIN AND IT STARTS. WHEN I FILL UP, IT STARTS, BUT IT HESITATES TO TURN OFF AGAIN, AND SOMETIMES DOESN'T COME BACK ON. IT'S SOMETHING TO DO WITH THE AIR IN THE TANK DUE TO IT BEING CAPLESS. WHEN IT COMES TO THE BODY, THE DOOR ALERT CAME ON 6/12/2020 STATING THAT THE FOOT WAS OPEN RANDOMLY. I WAS DRIVING TO A NEARBY STORE GOING ABOUT 20 MPH WITH THE DOORS LOCKED AND FULLY SHUT. *TR
Jun 15, 2020
LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER
1 complaint
THE LATCH ON THE DRIVER'S SIDE DOOR QUIT WORKING ALL AT ONCE AND WOULD NOT SHUT. I HAD TO DRIVE 30 MINUTES TO THE DEALERSHIP HOLDING IT SHUT WITH MY HAND WHILE DRIVING. *TR
Jun 12, 2020
FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHER
1 complaint
THE HIGH PRESSURE FUEL PUMP AND SENSOR WENT BAD AFTER 81000 MILES. THE CAR HAD A WHINING SOUND WHEN THE GAS PEDAL WAS DEPRESSED. THE CAR SPUTTERED WHILE ACCELERATING. THE CAR LOST PROPULSION AT HIGHWAY SPEEDS. *TR
May 29, 2020
FUEL/PROPULSION SYSTEM,UNKNOWN OR OTHER
1 complaint
ABOUT A YEAR AGO THE VEHICLE WOULD JUST STOP FOR NO REASON. THE CHECK ENGINE LIGHT WOULD COME ON OCCASIONALLY AND IT SAID IT WAS THE FUEL SENSOR. SOMETIMES THE CAR WOULD COMPLETELY SHUT DOWN WHEN ACCELERATING OR AT HIGHWAY SPEEDS. TOOK THE VEHICLE IN FOR REPAIRS ON OCTOBER 17, 2019 AND THE ISSUE WAS RESOLVED. NOW, A FEW MONTHS LATER, THE SAME THING IS HAPPENING.*DT*DT CONSUMER REPLACED THE FUEL PUMP ON 05/29/20 AND SINCE THEN HAS RECURRED 2 MORE TIMES, UNABLE TO ACCELERATE.*JB
May 28, 2020
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
ELECTRONIC WARNING THAT THE POWER STEERING IS NO LONGER FUNCTIONING PROPERTY, EPA LIGHT FLASHING ON AND OFF, AND STATED THAT THERE WAS AN ISSUE WITH THE REAR PARK AID. MY CAR HAS LESS THAN 30K MILES AND IT HAPPENED MULTIPLE TIMES DRIVING BOTH LOCALLY AND HIGHWAY MILES. TYPICALLY WILL OCCUR AFTER DRIVING FOR MORE THAN 5 MINUTES, PROBLEM CAN BE FIXED BY PUTTING VEHICLE IN DRIVE AND ROTATING WHEEL ALL THE WAY IN BOTH DIRECTIONS AND THEN RESTARTING VEHICLE. PROBLEMS IS RECURRING THOUGH AND HAS HAPPENED MULTIPLE TIMES IN THE PAST 3 WEEKS. PROBLEM CAUSES STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN AND LEADS TO ISSUES MANEUVERING THE VEHICLE. VERY DANGEROUS ESPECIALLY WHEN TRYING TO MAKE ANY TURNS. I AM BRINGING MY CAR INTO BE SERVICED TOMORROW AS IT IS VERY DANGEROUS TO DRIVE, WILL HAVE FURTHER DOCUMENTATION AFTER THAT. *TR
May 27, 2020
SUSPENSION,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT PULLED OVER AND INSPECTED THE VEHICLE AND BECAME AWARE THAT THE DRIVER'S SIDE FRONT AXLE WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO FAIR OAKS FORD LINCOLN LOCATED AT (2055 W OGDEN AVE, NAPERVILLE, IL 60540) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE CONTROL ARM AND SUBFRAME NEEDED TO BE REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT AFTER REFUELING, THE ACCELERATOR NEEDED TO BE DEPRESSED WHILE STARTING THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE FUEL PRESSURE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Mar 26, 2020
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN PARK, IT ACCELERATED FORWARD AND CRASHED INTO ANOTHER VEHICLE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. NO INJURY WAS REPORTED. THE VEHICLE WAS NOT DAMAGED. THE VEHICLE WAS TOWED TO THE SEELYE FORD (3820 STADIUM DR, KALAMAZOO, MI 49008) WHERE THE SHIFT CONTROL CABLE BUSHING DISLOCATED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT HE RESEARCHED THE FAILURE ON-LINE AND FOUND AN UNKNOWN RECALL IN WHICH THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *DT
Mar 16, 2020
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
I DRIVE A 2016 FORD FUSION SE AWD WITH THE 2.0L ECOBOOST/GTDI MOTOR. I WAS AT A GAS STATION REFUELING MY VEHICLE, WITH THE 87 OCTANE FUEL THE OEM CALLS FOR ON THE VEHICLE. I WAS ABOUT 1/4 TANK BEFORE REFUELING AND I FILLED MY TANK UNTIL FULL. UPON STARTING MY CAR, I ALWAYS TURN THE KEY RIGHT BEFORE IGNITION AND WAIT FOR THE FUEL PUMPS TO DRAW GAS TO THE MOTOR, THEN START IT. STARTED SEEMINGLY FINE, HOWEVER, WHILE I WAS RESETTING MY MILEAGE TRIP COUNTERS, I NOTICED, AND FELT MY RPM'S DROP DOWN INTO THE 300-400 AREA AND MY MOTOR SHOOK MY CAR. I KIND OF WAS SURPRISED AS MY CAR HAD NEVER DONE THIS, SO I FIGURED MAYBE IT WAS JUST AN ENGINE STUTTER. BUT THEN UPON WAITING A FEW MORE SECONDS, IT DID IT AGAIN, 4 MORE TIMES AND FELT LIKE MY MOTOR WAS READY TO STALL OUT. I WAS STILL PARKED/STATIONARY BESIDE A GAS PUMP SO I PUT THE CAR IN DRIVE TO GO PARK MYSELF IN AN ACTUAL SPOT SO I WASN'T IN THE WAY OF OTHER VEHICLES. I KEPT MY CAR RUNNING IN PARK TO SEE IF THE RPM'S WOULD DROP AGAIN, BUT UPON WAITING FIVE MINUTES, IT DID NOT. THE RPM'S WERE A BIT WOBBLY THOUGH ON THE TACHOMETER BUT DID NOT SIGNIFICANTLY DROP. NO LIGHTS ON THE DASH CAME ON. I WASN'T TAKING ANY CHANCES, I IMMEDIATELY CALLED THE DEALERSHIP TO HAVE MY CAR SERVICED. TURNS OUT, MY CANISTER PURGE VALVE WAS STUCK IN THE OPEN POSITION. SOUNDS ALL TOO FAMILIAR, ACCOUNTING THAT FORD ISSUED A RECALL FOR THE EXACT SAME ISSUE WITH MANY FORD FOCUS MODELS, WITH THE EXACT SAME MOTOR. THIS IS A SERIOUS ISSUE THAT CAN RESULT IN CRASH/INJURY OR EVEN DEATH. NO LIGHT CAME ON FOR ME AND I ONLY CAUGHT IT BECAUSE I WAS SUPERSTITIOUS ENOUGH TO BRING IT IN REGARDLESS. THIS SHOULD BE INVESTIGATED, IT IS LITERALLY THE SAME ISSUE AND I'M BAFFLED AS TO HOW HIS HASN'T BEEN MADE INTO A RECALL BY NOW. I KNOW I'M NOT THE ONLY ONE WHO HAS FACED THIS ISSUE, SO PLEASE, I ASK FOR THIS TO BE INVESTIGATED AND DEEMED A RECALL AS IT'S A BIG ISSUE.
Oct 04, 2019
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I HAVE A 2012 FORD FOCUS AND AS YOU KNOW A 2016 FUSION AS WELL . SHORTLY AFTER I PURCHASED MY FOCUS I RECEIVED A RECALL FOR THE PURGE VALVE A COUPLE WEEKS AGO MY CHECK ENGIN LIGHT CAME ON AND NOW IT'S DOING THE SAME DYING AT STOP LIGHTS AND EVEN ON MORE THEN ONE OCCASION EITHER DYING WHILE DRIVING OR ONE LAST NIGHT DOING 75 MPH ON FREEWAY IN THE FAST LANE WITH NO SHOULDER AND HEAVY TRAFFIC I CALLED FORD COPRPORTAT AND THEY SAID THERE WERE NO REALLS FOR THIS VEHICLE, I JUST PASSED 60,000 MILES AND NOT MY WARRANTY IS UP.
Sep 08, 2019
SUSPENSION,AIR BAGS,SEAT BELTS
1 complaint
I AM INFORMED BY FORD, THAT THEY DO NOT HAVE THEM TO REPAIR THE PARTS? THE CAR STEERS INCORRECTLY, PULLS TO THE SIDE. WAS HAPPENING ON HIGHWAY AS WELL AS CITY DRIVING, AND I-95
Jul 17, 2019
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON FRIDAY I WAS BACKING INTO A PARKING SPACE AND PUT THE GEAR SHIFT IN PARK. THE GEAR WAS IN PARK BUT THE CAR WAS STILL REVERSING! I IMMEDIATELY APPLIED THE EMERGENCY BRAKE TO AVOID REVERSING DOWN THE HILL INTO THE TREE AT THE BOTTOM.I THEN TURNED THE CAR OFF TO SEE IF THAT WILL ASSIST BUT WAS NOT ABLE TO RESTART THE VEHICLE. THE DASHBOARD CONTINUOUSLY FLASHED TRANSMISSION NOT IN PARK! I CONTACTED FORD WHICH STATED THERE WAS A RECALL ON THE CAR AND TO BRING IT IN. I CALLED FORD TOWING FOR A TOW TRUCK AT 11 AM AND WAS NOT PICKED UP UNTIL 7 PM BY THE TIME I REACHED THE DEALER THE SERVICE DEPARTMENT WAS CLOSED. THE NEXT MORNING THE MECHANIC REACHED OUT TO ME AND STATED HE WAS GOING TO BE ABLE TO FIX THE ISSUE AND I WOULD HAVE TO PAY FOR IT! WHICH NONE OF THE PROBLEMS STEMMING FROM THE CAR WAS FROM SOMETHING I DID I DO NOT FEEL AS THOUGH I SHOULD PAY ESPECIALLY WHEN I RECEIVED A RECALL LETTER STATING THE EXPENSES WILL BE COVERED WHEN THE PARTS BECOME AVAILABLE. I SPOKE WITH SOMEONE FROM FORD AND SHE TOLD ME TO NOT PAY ANYTHING TO THE DEALER BECAUSE THE PARTS HAVE NOT BEEN APPROVED. YES THEY GAVE ME A LONER FOR THE TIME BEING BUT IT FRUSTRATES ME THAT I HAVE TO DEAL WITH THIS AND KEEP GETTING THE RUN AROUND ON MY VEHICLE. I AM FED UP WITH FORD AT THIS POINT THEY SHOULD GIVE ME A NEW CAR SINCE THEY DO NOT EVEN HAVE AN ESTIMATE AS TO WHEN THE PART WILL BECOME AVAILABLE!
Jul 16, 2019
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.
Jun 15, 2019
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
ON GOING! DEALERSHIP HERE IN FLORIDA STATES OKAY? STEARING IS A PROBLEMATIC , ELECTRICAL SYSTEMS NEED TO BE CHECKED, TURNING NEEDS TO CHECKED. THEY HAVE MY CAR LISTED AS A HYBRID? IT IS NOT. MULTIPLE COMPLAINTS
Jun 14, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
ALL OFF A SUDDEN, IT WILL TAKE OFF THEN. I HAVE TO STOP AND RESET ALL THE SAFETY ISSUES
Jun 14, 2019
SEATS,VISIBILITY/WIPER
1 complaint
DRIVER SEAT (BASE) MOVES WHILE DRIVING AND (DRIVER SIDE) WIPER BLADES HESITATES DURING MEDIUM AND FAST SETTING.
May 14, 2019
STEERING,SERVICE BRAKES, HYDRAULIC,TRACTION CONTROL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE MAKING A LEFT TURN DOWN A HILL, THE STEERING FAILED AND A LOUD ABNORMAL NOISE WAS HEARD. ALSO, WHEN BRAKING, THE VEHICLE WOULD SLOWLY DECELERATE AND REMAIN AT 0.8 RPM. FURTHERMORE, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,104.
Mar 05, 2019
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TRANSMISSION SLIPPING DESPITE CAR ONLY BEING 2 YEARS OLD. IT HAS ALSO HAD ELECTRICAL ISSUES. MUST REPLACE ENTIRE TRANSMISSION
Feb 18, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
FORD FUSION RECALL: DRIVING ON THE WAY HOME FROM THE STORE AND MY CHECK ENGINE LIGHT CAME ON ALONG WITH A WRENCH SYMBOL AND A NOTE ON MY DASH TO SEE MANUAL WHILE I WAS MAKING A RIGHT TURN I TO MY APARTMENT COMPLEX. I TOOK IT TO AUTO ZONE AND THEY STARTED IT WAS THE THROTTLE BODY AND IT NEEDED TO BE REPLACED, I TOOK IT TO FORD AFTER WHERE THEY SAID IT WAS COVERED AND TO BRING IT IN ON THE 6TH OF FEB TO HAVE IT FIX. BUT THEN WAS TOLD AFTER THEY CONFIRMED IT WAS THE THROTTLE BODY THAT IT WAS NOT COVERED. I ONLY HAD THE CAR 2 YEARS AND ITS PROBLEM AFTER PROBLEM WHICH NOTHING IS COVERED UNDER THE WARRANTY THAT I'M PAYING FOR.
Feb 16, 2019
STEERING,AIR BAGS,FUEL/PROPULSION SYSTEM
1 complaint
I HAVE RECEIVED A SETTLEMENT FORM AS WELL AS FOR THIS LEASE FUSION AND MY FIRST ONE AS WELL. I IT NOT ACTING CORRECT! GAS SMELL , STERRNG, HORN WEAK, TOOK TO DEALERSHIP AT WOODBRIDGE WITH MY FRIEND WHILE I AM NOT IN FLA . FOR THE SHORT WHILE THE PREVIOUS CAR RED 2015 WAS REPLACED AT PURVIS FORD IN FREDRICKSBURG, VA. WHEN I WAS HERE LAST TIME IN 2015. IT WAS READY TO BLOW!
Dec 11, 2018
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
VEHICLE IN MOTION. AFTER 40MPH, SERVICE ADVANCETRAC LIGHTS ON DASH. ABS IS ACTIVATED EVEN THOUGH ON DRY GROUND. BRAKE PEDAL BECOMES HARD AND DROPS ABOUT 50%. STOPPING DISTANCE DRAMATICALLY INCREASED. PEDAL PULSATES UNDER MY FOOT. TRACTION CONTROL TURNED OFF. HILL ASSIST TURNED OFF. THIS CONTINUES TO HAPPEN EVERY TIME I DRIVE THE CAR SINCE MID NOVEMBER, 2018. THE DEFECTIVE PART IS THE TONE RING, WHICH IS PART OF THE WHEEL BEARING AND IS VERY EXPENSIVE TO REPAIR. FORD WILL DO NOTHING ABOUT IT EVEN THOUGH THERE IS NO PROBLEM AT ALL WITH THE TONE RING. THE ELECTRICAL PROBLEM IS THE HARNESS THAT THE WHEEL SPEED SENSOR PLUGS INTO ON THE LEFT FRONT WHEEL. THE YELLOW WIRE HAS A HOLE IN IT AND CORRODES. FORD IS ALSO AWARE OF THIS PROBLEM BUT REFUSES TO DO ANYTHING ABOUT IT.
Dec 10, 2018
STEERING,WHEELS,UNKNOWN OR OTHER
1 complaint
BACKED OUT OF DRIVEWAY ON A MAIN ROAD AND PUT CAR IN DRIVE BUT IT KEPT ROLLING BACKWARDS PUT MY FOOT ON THE BRAKE AND PUT IT IN PARK BUT IT STILL ROLLED BACK AFTER SEVERAL TRIES TO CHANGE GEARS AND IT DID NOT COME OUT OF REVERSE I PUT THE CAR IN PARK AND CUT IT OFF AND IT WOULD NOT CRANK. AFTER HAVING IT CHECKED I LEARNED THAT THE TRANSMISSION GEAR SHIFT CABLE HAD COME OFF CAUSING THE CAR NOT TO CHANGE GEARS
Nov 18, 2018
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TAKATA RECALL- I HAD ON PREVIOUS FORD FUSION. TIRES, STABILITY, WIPERS, RIPPED INTO I JUST BOUGHT TWO NEW TIRES AUGUST 2018. THE CAR IS UNDER 9,000. MILES! THE RED ONE PREVIOUS WAS 10,OOO, MILES WHEN I HAD TO TURN IN LEASE, AND PRESSURED BY A SALESMAN. PLUS THEY PUT ON EXTRA PACKAGES, AND WHEN I CALLED, I SAID TAKE IT OFF, ETC... THEY DID NOT! I HAD TROUBLE TURNING CAR AT TIMES(BOTH) THEY HAVE RUN OFF THE ROAD BECAUSE OF TIRES AND OTHER THINGS. IT WAS HIGHWAY DRIVING. ALWAYS.
Nov 08, 2018
SUSPENSION,AIR BAGS
1 complaint
TAKATA RECALL
Oct 29, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING ON THE HIGHWAY AND THE MAIN SCREEN IN THE CENTER OF THE DASHBOARD TURNED OFF AND HAD THE MESSAGE 'TURNING OFF SYSTEM TO SAVE BATTERY'. THIS WAS NOT AN ACCURATE PROJECTION BY THE CAR SYSTEM BEING THAT I JUST RECENTLY INSTALLED A BRAND NEW BATTERY A COUPLE OF DAYS PRIOR. AS THE CAR SYSTEM CONTINUED TO SHUT DOWN, THE ALERT OF 'SYSTEM CHARGING SERVICE NOW' SHOWED UP ON THE DASH. FOLLOWING THAT MESSAGE THE POWER STEERING COMPLETELY SHUT DOWN. SHORTLY THERE AFTER, THE ENTIRE ELECTRICAL SYSTEM SHUT DOWN IN MY CAR. LIGHTS, STEERING, DASHBOARD, ELECTRONIC SEATS, DOORS, GEAR SHIFT, EVERYTHING! THIS ALL HAPPENED IN THE SPAN OF 1 MINUTE OR SO ON A HIGHWAY AT 11PM AT NIGHT. I ALMOST GOT INTO AN INESCAPABLE ACCCIDENT TRYING TO FIND SOMEWHERE TO GET THE CAR OFF THE HIGHWAY. SHORTLY THERE AFTER THE ENGINE ALSO CUT OFF DUE TO NOT GETTING ANY POWER FROM THE CAR SYSTEM. THIS IS VERY UNFORTUNATE BECAUSE THIS CAR IS ONLY 2 YEARS OLD AND I BOUGHT THE CAR BRAND NEW OFF THE LOT.
Oct 26, 2018
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
TAKATA RECALL. CAR LOSES ACCELERATION WHEN GOING UPHILL. SPEED DROPS DOWN TO 20 MPH. PUT NEW FUEL PUMP IN AND THE PROBLEM CANNOT BE FIGURED OUT. WHEN TRYING TO START THE CAR IT TAKES SEVERAL ATTEMPTS ESPECIALLY AFTER GETTING GAS.
Oct 02, 2018
STEERING,PARKING BRAKE,VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. WITHIN A SHORT PERIOD OF TIME OF OWNING THE VEHICLE, THE CONTACT STATED THAT IT WENT INTO A TRANSPORTATION MODE WHILE DRIVING THAT LED TO A DRASTIC REDUCTION IN SPEED. THE VEHICLE WAS TOWED TO THE FOLLOWING DEALERS: LASCO FORD (2525 OWEN RD, FENTON, MI 48430, (888) 486-1708) AND ROYAL OAK FORD (27550 WOODWARD AVE, ROYAL OAK, MI 48067, (248) 548-4100). ONE OF THE DEALERS DIAGNOSED THAT THE STEERING AND PARKING BRAKE FAILED. A LOANER VEHICLE WAS PROVIDED FOR A SHORT PERIOD OF TIME, BUT THE FAILURES WERE NOT CORRECTED FOR THE CONTACT TO DRIVE HER VEHICLE. LASCO FORD REPLACED THE THROTTLE BODY, MOTOR ASSEMBLY, AND A GASKET; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1.
Aug 30, 2018
STEERING,STRUCTURE,UNKNOWN OR OTHER
1 complaint
CAR STARTED THROWING ME FORWARD WHEN U ACCELERATED HAD A SMALL FENDER BENDER .. IT WOULD HAVE A HARD KICK AS IF SOMEONE HIT ME FROM BEHIND . THEN IT STOP WORKING WOULDN'T GO INTO DRIVE AFTER IT WAS IN PARK IT WENT IN REVERSE ALMOST HIT SOMEONE BEHIND ME .. THEN FORD ROADSIDE NEVER SHOWED UP . FORD LOST MY CAR NO ONE COULD FIND IT ... TOW COMPANY NEVER TOOK IT TO THE DEALER AND WHEN I GOT THERE FOR MY RENTAL THE UPERVISOR LAUGHED AND DISMISSED MY CONCERNS EVEN AFTER I WAS IN TEARS FROM THE TRAMA IF THE DAY AND NIGHT PRIOR. I WAS PROMISED A RENTAL SO I COULD GO TO WORK AND WAS DENIED IT BC THE CAR HADN'T ARRIVED . MEANWHILE ROADSIDE ASSISTANCE COULDN'T FIND WHERE MY CAR WAS . ONLINE IT SAID IT WAS PICKED UP AND TAKEN TO DEALER .. I WAS SO FRUSTRATED AND DISAPPOINTED WITH THE CHAOS . NO ONE WAS HELPING TO RESOLVE THE ISSUE AND I WAS LATE TO WORK AND MY CHILD'S CAR SEAT WAS IN THE LOST CAR . I WAS IN TEARS AND PANIC BECAUSE OF THE STRESS OF IT ALL. I HAD TO ASK THE GM AT JIM TIDWELL TO HELP WITH A RENTAL AND WAS BEING CHARGED 380$ FOR 1 DAY RENTAL . I WAS STILL UNDER WARRANTY SINCE CAR IS NEW . I AM SO DISAPPOINTED IN THE INSENSITIVE AND DISMISSIVE BEHAVIOR BY ALL THE MEN WHO I SPOKE TO . IT'S BEEN 3 WEEKS AND I KNOW NOTHING BESIDES CAR FINALLY ARRIVE AFTER BEING IMPOUNDED IN SOUTH ATLANTA. I DO NOT FEEL SAFE IN THE CAR NOR DO U WANT TO CONTINUE AS A CUSTOMER WITH FORD.
Aug 14, 2018
STEERING,SUSPENSION
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED AND AN ABNORMAL NOISE WAS HEARD. UPON INSPECTION, THE CONTACT FOUND THAT THE FRONT DRIVER'S SIDE AXLE HAD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W ROY HORN WAY, LAS VEGAS, NEVADA), BUT THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE CONTACT ATTRIBUTED THE FAILURE TO THE DEALER'S REPAIR OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Aug 13, 2018
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
ABS LIGHTS, TRACTION CONTROL LIGHTS, THROTTLE BODY CONTROL LIGHTS, AIR BAG LIGHTS, EMERGENCY BREAK LIGHTS, REAR RIGHT BREAK LIGHTS ALL COME ON MY DASH, IT IS AT RANDOM TIMES, FIRST STARTING THE CAR UP, DRIVING IT FOR 2 MINUTES OR EVEN UP TO 10-12 MINUTES. SPEED, WEATHER OR MAKING A TURN OR JUST GOING STRAIGHT DOES NOT MATTER. WARNING LIGHTS CAN GO OFF EVERY DAY MULTIPLE TIMES OR AS LTTLE AS ONCE A WEEK. YOU CAN FEEL THE STREETING GET VERY TIGHT, ITS HARD TO EVEN MAKE A TURN WHICH IS NOT VERY SAFE. HAD MY VEHILCE IN THE SHOP FOR 25 DAYS STRAIGHT. WAS TOLD THE ISSUES WERE FIXED AND WITHINT 7 HOURS OF PICKING MY CAR UP ALL THE SAME LIGHTS CAME ON.
Aug 11, 2018
TIRES,WHEELS
1 complaint
GOODYEAR EAGLE LS2 TIRES WERE DESCRIBED BY THE LOCAL FORD TECHNICIAN DURING A PRE-VACATION SERVICE AS NEEDING TO BE REPLACED IN THE NEAR FUTURE. THAT IS AT A MILEAGE READING OF 21,338.7 MILES. THERE IS ALSO A VERY PRONOUNCED TIRE RUMBLE AT HIGHWAY SPEED AND TIRE WEAR IS ALSO VERY HIGH AND IRREGULAR. I WILL PROBABLY REPLACE WITH MICHELIN TIRES IN THE NEAR FUTURE.
Aug 05, 2018
STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
ON JULY 4TH 2018. I WAS DRIVING DOWN FREEWAY AT APPROXIMATELY 74 MILES PER HOUR, MY VEHICLE DECELERATED ABRUPTLY DOWN TO ABOUT 40 MILES PER HOUR THEN DOWN TO 20 MILES PER HOUR. STEERING WHEEL BECOME TIGHT AND PRACTICALLY LOCKED INTO PLACE. THIS PORTION OF THE EVENT OCCURED WITHEN TWO SECONDS AT MOST. THE CHECK ENGINE LIGHT CAME ON AND THE CONSOLE SCREEN ON. THE LEFT SIDE OF ACCELEROMETER DISPLAYED MULTIPLE MESSAGES STATING MY SAFETY SYSTEMS WHERE NOT AVAILABLE, ADAPTIVE CRUISE CONTROL WAS UNAVAILABLE, FORWARD COLLUSION WARNING WAS UNAVAILABLE, REAR PARKING CAM UNAVAILABLE, PARKING SENSORS, UNAVAILABLE, HILL ASSISTANCE UNAVAILABLE, THESE WHERE THE ONES I READ WHILE TRYING TO MAKE AVOID A COLLISION BUT OTHER MESSAGES CONTINUED TO DISPLAY ON THE SCREEN. ALTOGETHER THE EVENT IN WHICH THE DECELERATION AND MESSAGES DISPLAYED ONE AFTER THE OTHER, IN RAPID SUCCESSION, TOOK PLACE INABOUT 5 TO 10 SECONDS. THE SUDDEN DECELERATION OF MY VEHICLE, FROM 74MPH TO 20MPH FORCED A LARGE WHITE SUV. TO QUICKLY ADJUST LANES AND FORCE TWO OTHER VEHICLES TO MOVE AS WELL IN ORDER TO AVOID AN ACCIDENT. ONE VEHICLE WAS ALMOST FORCED INTO A CONCRETE WALL BUT WAS ABLE TO STOP, THE CARS BEHIND HAD STARTED TO MANUVER AROUND AS WELL. I THE DRIVER WAS ABLE TO CORRECT THEMSELVES QUICKLY AND CONTINUE ON. MY VEHICLE WAS UNABLE TO ACCELERATE PAST 20MPH. THE EXIT WAS CLOSE, MY HAZARD LIGHTS APPEARED TO BE BE WORKING, AND VEHICLES WHERE PAYING ATTENTION TO MY VEHICLE. I TOOK THE OPPORTUNITY TO MOVE THE VEHICLE OFF THE FREE WAY AND PARK IT AT A GAS STATION. WITH THE HOLIDAY, I COULDN'T FIND ANY OPEN REPAIR SHOPS. WHILE I WAITED FOR A RIDE I FOUND SEVERAL FORUMS DISCUSSING THIS IS A COMMON ISSUE WITH THE 2016 FORD FUSION ENERGI. AFTER ABOUT 12000 MILES THE THROTTLE BODY NEEDS TO BE REPLACED. SENSE THEN I TOOK MINE TO GET FIXED, THE ISSUE AND FIX, WAS REPLACING THE THROTTLE BODY. FORD WON'T RECALL!
Jul 28, 2018
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THIS CAR IS THE SECOND FUSION HYBRID I HAVE. THE 2015 AND 2016 HYBRID TITANIUM HAD THE SAME ISSUES. I CHANGED ONE FOR THE OTHER IN HOPE THE PROBLEM WOULD BE GONE. ALMOST EVERYTIME I DRIVE IN LOW SPEEDS, CIRCA 15MPH UP TO 30MPH ON UNLEVELED PAVEMENT WITH SETTS THE FOLLOWING LIGHTS TURN ON: ADVANCE TRAC, ABS, HILL ASSISTANT CONTROL. WHILST THOSE LIGHTS ARE ON, NONE OF THOSE FUNCTIONS WORKS. AS IT HAPPENED IN 2015 AND STILL HAPPENS IN MY 2016. IVE COMPLAINT TO FORD, BUT THEY NEVER GAVE ME A SOLUTION. I BELIEVE IT IS SOFTWARE PROBLEMS IN ABS MODULE. BUT NO UP TO DATE CALIBRATION FILES HAVE RESOLVED THIS ISSUE. IT HAPPENS FREQUENTLY, SO I WILL INPUT THE FIRST TIME IT HAPPENED WITH THE OLDER CAR (2015). I KNOW THAT NHTSA HAVE BEEN INVESTIGATING A SIMILAR ISSUE WITH 2009 TO 2011 FUSIONS. BUT I HAVE NO IDEA ABOUT THE CLOSURE OF THOSE CASES NEITHER WHETHER THERE IS ANY OTHER INVESTIGATION GOING ON. I LIVE IN BRAZIL, BUT HERE, THE GOVERNMENT AND FORD DO NOT CARE ABOUT CUSTOMERS AS USA CARES. SO I HOPE THAT AN INVESTIGATION IN USA COULD OBLIGE FORD OF BRAZIL MAKE THE REPAIRS TO FUSIONS SOLD HERE AS WELL. I WILL INPUT AN ADDRESS OF RELATIVES WHO LIVE IN SAN FRANCISCO. MY PHONE WILL BEGIN WITH +553
Apr 16, 2018
UNKNOWN OR OTHER,SERVICE BRAKES,VISIBILITY/WIPER
1 complaint
THE BRAKES WERE MAKING A LOUD NOISE THE WINDSHIELD LIGHT STAYS ON, AND THE ENGINE SMELLS LIKE IT'S OVER HEATING.
Apr 15, 2018
AIR BAGS,STRUCTURE
1 complaint
ON SATURDAY MAR 31,2018 ON MY WAY HOME FROM WORK I WAS GOING THROUGH A GREEN LIGHT ON A CITY STREET AND HIT A CAR THAT FAILED TO STOP. THE FRONT END OF CAR HIT THE RIGHT SIDE OF THE OTHER CAR. NONE OF MY AIRBAGS DEPLOYED AND MY CAR HAS BEEN TOTALED DUE TO MASSIVE FRONT END DAMAGE
Apr 06, 2018
STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THIS VEHICLE IS AT 48800 MILES AND I STARTED TO RECEIVE THE FOLLOWING WARNINGS/ERRORS ON MY DASHBOARD WHEN THE PROBLEMS BEGAN: "HILL HOLD ASSIST NOT AVAILABLE", "SERVICE ADVANCETRACK", ABS FAULT AND AIRBAG FAILURE SIGN LIGHTS REMAIN WHILE I WAS DRIVING THE CAR. AFTER THESE WARNINGS I LOST POWER STEERING ASSIST AND PULLED OVER AND RESTARTED THE CAR. HOWEVER THE WARNING SIGNS DID NOT CLEAR AND I LOST ABS, TRACTION CONTROL AND AIRBAGS. I HAVE CONTACTED WITH A FORD DEALER TO DIAGNOSE THE PROBLEM. ERROR CODES THEY GOT FROM THE CAR WERE C0031 AND U0401. THE FIRST ONE IS RELATED TO A SHORT WIRE IN THE ABS WHEEL SPEED SENSOR AT THE DRIVER SIDE FRONT WHEEL AND THIS PART WAS REPLACED AT THE DEALER. HOWEVER, AFTER REPLACEMENT ALL THE MENTIONED WARNINGS/ERRORS REMAIN AND U0401 CODE REMAINED. DEALER DOES NOT KNOW WHETHER THESE ARE JUST FROM COMMUNICATION ERROR FROM THE COMPUTER OR THESE PARTS ARE ACTUALLY DEFECTIVE. I AM NOT ABLE TO USE THE CAR RIGHT NOW. IN ANY CASE, ALL OF THE AFFECTED SYSTEMS ARE NOT RELATED WITH DRIVERS DRIVING HABITS, STORAGE CONDITIONS AND OTHER THINGS RELATED TO THE USAGE OF THE CAR AND SEEMS LIKE A MANUFACTURING PROBLEM, EVEN IF IT IS A COMMUNICATION ERROR OR WIRING PROBLEM. AND THE AFFECTED COMPONENTS ARE VITAL SO IF THERE IS A PRODUCTION ERROR, THIS SHOULD BE RESOLVED AS SOON AS POSSIBLE.
Feb 16, 2018
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE JERKS WHEN REVERSING
Jan 27, 2018
STEERING,SERVICE BRAKES,ENGINE
1 complaint
WHILE DRIVING THE CAR AT ABOUT 25 MILES AN HOUR, FIRST THE TRACTION CONTROL LIGHT CAME ON THEN THE ENGINE LIGHT THEN THE AIRBAG LIGHT THEN THERE WAS A WARNING TO STOP DRIVING THE CAR. A BIG EXCLAMATION MARK WAS IN THE DISPLAY. THE CAR LOST POWER AND SLOWED TO A STOP. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. I TRIED RESTARTING THE CAR AND ALL OF THE WARNING LIGHTS WERE STILL THERE SO I RAN THE VEHICLE DIAGNOSTICS REPORT. WHICH STATED THERE WAS A THROTTLE PROBLEM AND ENGINE FAILURE AND AIRBAG FAILURE AND BRAKE FAILURE. I HAD THE CAR TOWED TO THE FORD DEALERSHIP.
Sep 20, 2017
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
1 complaint
MY CAR BARELY PICKS UP SPEEDS I HAVE TO PUT MY FOOT ALL THE WAY DOWN FOR IT TO CATCH SPEED. MY RADIO ONLY WORKS ON ONE STATION OTHER STATION GIVES OUT LOTS OF STACKED
May 10, 2017
STRUCTURE,SERVICE BRAKES
1 complaint
DRIVING ON A DAMP CITY ROAD, APPLIED BRAKES TO STOP, ABS SEEMED TO NOT FUNCTION CAUSING CAR TO SLIDE INTO THE CAR AHEAD CAUSING AN ACCIDENT. ACCIDENT DID NOT DEPLOY AIRBAGS.
Feb 22, 2017
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
AFTER COMING TO A STOP ON OUR HIGHWAY RAMP. I HAD INTENDED TO MAKE A RIGHT TURN. BEFORE I TOOK MY FOOT OFF THE BRAKE MY CAR ACCELERATED CAUSING MY BACK TIRES TO LOCK AND SCREECH. I WAS UNABLE TO TURN THE STEERING WHEEL TOWARD THE RIGHT SO THAT I COULD REMAIN ON THE TWO LANE ROAD. MY CAR PULLED TO THE LEFT AND I SLAMMED INTO THE MEDIUM. MY CAR CAME TO A COMPLETE STOP BUT WAS STILL RUNNING. I TURNED OFF THE MEDIUM AND CONTINUED HOME. SHORTLY AFTER I HEARD THUMPING NOISE FOLLOWED BY LOUDER THUMPING AND MY ENTIRE DASH BOARD LIT EXCEPT FOR THE CHECK ENGINE LIGHT AND THE WRENCH. I PULLED MY CAR TO THE SIDE TO FIND I HAD TWO BLOWN FRONT TIRES, MY BUMPER WAS BROKEN AND MY DRIVER SIDE BACK TIRE WENT FLAT WAITING ON A TOW. ALL MY YEARS DRIVING I HAVE NEVER EXPERIENCED AN UNINTENTIONAL ACCELERATION OF A VEHICLE AND PRAY THAT MYSELF OR GRANDDAUGHTER NEVER HAVE TO AGAIN. *TR
Jan 08, 2017
STRUCTURE,LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER
1 complaint
ON NOVEMBER 25, 2016 AT APPROXIMATELY 5:00 PM, MY SON OPENED THE DOOR WITH A DEFECTIVE CHILD SAFETY LOCK WHILE THE CAR WAS MOVING 65 MPH ON THE HIGHWAY IN MARYLAND. AFTER WE QUICKLY PULLED OVER, WE WERE UNABLE TO CLOSE THE DOOR AS THERE WAS A METAL PIECE BLOCKING THE CLOSING MECHANISM. WE CALLED EMERGENCY ROAD SIDE SERVICES AT 5:20 PM AND WAS TOLD A TOW TRUCK WOULD BRING US ANOTHER CAR WITH AN ETA OF 8:27 PM. FOUR CALLS WERE MADE UP TO 10:41PM TO FIND OUT WHEN THE TRUCK WOULD ARRIVE. WE WERE CONSISTENTLY TOLD THERE WAS A DELAY DUE TO HOLIDAY TRAFFIC. THE NEXT MORNING AT 8:03 AM, ANOTHER CALL WAS MADE TO DETERMINE THE STATUS OF THE ISSUE. WE WERE TOLD THE FASTEST WAY TO GET A CAR WOULD BE TO GO TO THE LOCAL BUDGET RENTAL LOCATION BUT WHEN WE ARRIVED WE WERE TOLD THEY COULD NOT GIVE US A CAR BECAUSE THE COMPUTERS WERE DOWN. AFTER MULTIPLE ADDITIONAL CALLS , THE SERVICE PROMISED TO BRING A CAR THAT AFTERNOON. FINALLY, 21 HOURS AFTER THE INITIAL CALL, A REPLACEMENT CAR WAS DELIVERED AND THE FORD FUSION WITH THE DEFECTIVE CHILD SAFETY LOCK WAS RETURNED. THIS WAS NOT ONLY A SERIOUS HAZARD FOR MY FAMILY, WE LOST A DAY PLANNED WITH FAMILY FOR THE HOLIDAY. AS A FORMER BUSINESS TRAVELER OF 11 YEARS, THIS WAS THE WORST CAR RENTAL EXPERIENCE AND I WOULD LIKE A FULL REFUND FOR THE TIME, DISTRESS, AND FRUSTRATION THIS CAUSED MYSELF AND DAILY. I SHUDDER TO THINK OF WHAT COULD HAVE HAPPENED ON THAT HIGHWAY AND I SUGGEST YOU ADD A MORE THOROUGH SAFETY INSPECTION OF VEHICLES PRIOR TO RENTING THEM TO YOUR CUSTOMERS. *TR
Nov 30, 2016
POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
WHILE TRAVELING ON BUSINESS MY 2016 FORD FUSION FLEET VEHICLE SUDDENLY LOST POWER TO THE ACCELERATOR AND BEGAN VIBRATING. THE GAS PEDAL COULD BE PRESSED BUT HAD NO AFFECT AS IF IT HAD BEEN DISCONNECTED AND AN ORANGE WRENCH APPEARED STATING SEE MANUAL. I WAS TRAVELING APPROXIMATELY 70 MILES AN HOUR AT THE TIME (CRUISE CONTROL WAS SET AND HAD BEEN AT THIS SPEED FOR SOME TIME, NO RECENT ACCELERATION HAD OCCURRED). WHEN IT HAPPENED I WAS IN THE MIDDLE OF A HIGHWAY CONSTRUCTION ZONE WITH NO SHOULDER. I WENT TO TAP THE BRAKE TO SEE IF IT WAS STILL FUNCTIONING AND WHEN I REACHED FOR IT WITH MY FOOT IT WAS ALREADY PARTIALLY DEPRESSED AND WHEN I TAPPED IT THE CAR FELT LIKE THE BRAKES HAD LOCKED OR WERE FOR SOME REASON EXTREMELY SENSITIVE CAUSING ME TO RAPIDLY DECELERATE ALMOST CAUSING AN ACCIDENT SINCE PEOPLE WERE TRAVELING BEHIND ME. AFTER THAT HAPPENED I DECIDED I HAD NO OTHER OPTION AND MOVED OFF TO THE RIGHT BETWEEN THE CONES AND BROUGHT THE VEHICLE TO A COMPLETE STOP. WHEN I WAS AT A COMPLETE STOP THE VIBRATING INTENSIFIED BRIEFLY BEFORE I WAS ABLE TO SHUT THE CAR OFF. I WAITED 5 OR 10 SECONDS AND TURNED THE CAR BACK ON AND IT SEEMED TO WORK FINE. I COMPLETED THE REMAINING 60-70 MILES OF MY DRIVE AND HAVE MADE A FEW 50-100 MILE TRIPS SINCE WITHOUT IT OCCURRING AGAIN SO I THOUGHT IT WAS A FLUKE THING UNTIL I GOT AN EMAIL FROM THE FLEET COMPANY STATING THIS IS A KNOWN ISSUE, I AM SCHEDULED TO BRING THE CAR IN FOR REPAIR NOW. THE INCIDENT OCCURRED AT APPROXIMATELY 12,000 MILES.
Sep 28, 2016
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING MY 2016 FORD FUSION WITH APPROX 10,000 MILES ON THE INTERSTATE I LOST POWER , I HAD TO COAST THE CAR TO THE SIDE OF THE HIGHWAY NARROWLY AVOIDING AN ACCIDENT. I RESTARTED THE CAR AND EXITED THE FREEWAY, ABOUT 3 OR 4 MILES LATER IT RE-OCCURRED.WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED. FORDS HEALTH CHECK APP REPORTED 'URGENT SERVICE REQUIRED'. I HAD THE CAR TOWED TO THE DEALER.
Sep 06, 2016
POWER TRAIN,AIR BAGS,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE AND AIR BAG WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE CAME TO A COMPLETE STOP, SHOOK, AND STALLED. THE VEHICLE WAS ABLE TO RESTART. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,700.
Aug 29, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
INSERTING KEY INTO IGNITION FUEL PUMP WOULD KICK ON OCCASIONALLY, THE DOORS WOULDN'T ALWAYS UNLOCK UPON SHUTTING CAR OFF, DASH AND RADIO DELAYED COMING ON AT TIMES UPON STARTING, UNLOCKING DOORS WITH KEY FOB THERE WOULD BE STATIC COMING FROM BACK SPEAKERS, KEYLESS ENTRY WOULD UNLOCK BUT NOT ALWAYS RELOCK, A FEW TIMES THE KEY WOULDN'T START CAR THERE WOULD BE NO REACTION AT TURNING OVER, DASH WOULD LIGHT UP AT TIMES WHEN NO KEY WAS IN IGNITION AND CAR LOCKED, HEATER WOULD BLOW HOT AIR THEN TURN TO COLD AS IF A/C WAS ON, ONE DAY BATTERY WAS DEAD AND HAD TO JUMP IT NOTHING WAS LEFT ON AND CAR WAS LOCKED.
Apr 28, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45MPH IN RUSH HOUR TRAFFIC. THERE WAS NO ENGINE POWER, NO STEERING POWER, NO POWER BRAKES, NOTHING BUT ALARMS. I WAS FORTUNATE TO NOT BE IN AN ACCIDENT. THE FORD DEALERSHIP HAS TAKEN THE CAR IN TWICE WITH ABSOLUTELY NO REPAIRS AND NO REPORTED DIAGNOSTIC CODES. FORD HAS EXPERIENCED THE SAME INTERMITTENT STARTING ISSUES WITH THE CAR IN THEIR POSSESSION, BUT THEY REFUSED TO CONDUCT LONG-TERM DIAGNOSIS BECAUSE THEY SIMPLY WERE NOT ABLE TO ISOLATE THE PROBLEM. THIS IS THE THIRD TIME IT'S GOING INTO THE DEALER AND NOW IT'S A SAFETY ISSUE BECAUSE THE CAR LOSES POWER WHILE IN OPERATION.
Mar 07, 2016
VISIBILITY,STRUCTURE
1 complaint
2016 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD AND DASHBOARD ISSUES. *SMD THE CONSUMER STATED WHEN THE SUN SHINED THROUGH THE WINDSHIELD ONTO THE DASHBOARD, IT REFLECTED A 'V" ABOVE THE INSTRUMENT PANEL ON THE DASHBOARD. THE EDGES OF THE "V" REFLECTED ONTO THE INSIDE OF THE FRONT WINDSHIELD AND INTERFERED WITH THE DRIVER'S VISION. THE CENTER CUT OUT IN THE CENTER OF THE DASHBOARD ALSO REFLECTED ONTO THE INSIDE OF THE WINDSHIELD, BUT SINCE IT WAS CENTERED IT DID NOT INTERFERE WITH THE DRIVER'S VISION. THE CONSUMER BELIEVED THE REFLECTION ON THE DRIVER'S WINDSHIELD WAS A DESIGN DEFECT. IF THE "V" WAS NOT CUT INTO THE DASHBOARD ABOVE THE INSTRUMENT PANEL, THERE WOULD BE NO REFLECTION. IF THE DASHBOARD WAS ANTI-GLARE THE PROBLEM WOULD PROBABLY BE SOLVED. *JB
Oct 07, 2015
Frequently Asked Questions
How many problems does the 2016 FORD Fusion have?
The 2016 FORD Fusion currently has 1539 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2016 FORD Fusion?
The most common problems reported for the 2016 FORD Fusion are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2016 FORD Fusion problem data come from?
All problem and complaint data for the 2016 FORD Fusion comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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