2020 FORD Fusion Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
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151
Complaints Reported
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Complaints by Component
POWER TRAIN
33 complaints
VIN: [XXX] Issue Category: Powertrain / Flex Plate / Transmission Failure Dealerships Involved: Freeway Ford – Bloomington, MN J.C. Lewis Ford – Savannah, GA Summary: I am requesting reimbursement from Ford Motor Company for repeated flex plate repairs and a resulting transmission failure on my 2020 Ford Fusion. The vehicle has had five flex plate replacements — three at Freeway Ford in Bloomington, MN, and two at J.C. Lewis Ford in Savannah, GA. Despite all repairs being performed by Ford dealerships, the issue persisted, and the transmission ultimately failed. I was required to pay for a new transmission out of pocket, even though the repeated flex plate failures clearly caused the damage. Ford has a Customer Satisfaction Program (CSP 22N12) addressing flex plate issues on this model, but I received no reimbursement or coverage. I contacted Ford via email to [email protected] with documentation but received no response. I have copies of all invoices, repair orders, and service notes from both dealerships to support my claim. I am requesting full reimbursement of all related costs under goodwill or warranty consideration, as this is a known manufacturer-related defect that led to a major drivetrain failure. Total $3,103.93 Requested Resolution: Reimbursement for all flex plate repair costs and the transmission replacement due to defective parts covered under CSP 22N12. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 21, 2025
This makes the third time the transmission had to be redone and I have only 95.000 miles on it the first time was about 2months after I purchased the car brand new in December 2020 and each time the transmission gets repaired it cost more and more and they tell me that it need other stuff with it that needs to be replaced nothing in the dash showed failure to any thing
Sep 28, 2025
The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 20 MPH, the vehicle lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the flywheel was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,000.
Sep 04, 2025
The flexplate in my 2020 Ford Fusion SE (1.5L EcoBoost engine) failed at just over 53,000 miles. The car began making loud knocking and rattling noises while driving, and it vibrated heavily at idle and during acceleration. This posed a serious safety concern, as we feared the car could stall or break down while on the road with our toddler in the backseat. We took it to an independent, certified repair shop where they diagnosed a broken transmission flexplate, which required immediate replacement. The repair cost nearly $3,000, and the shop confirmed it was not caused by driver error or normal wear-and-tear. The failure was premature and mechanical in nature. The mechanic informed us that this specific engine and flexplate design have been recalled before in other Ford models using the same 1.5L EcoBoost engine and parts. They suggested we contact Ford, as this appeared to be a known defect that should be covered under goodwill or extended warranty. We followed their advice and reached out to Ford directly, but Ford refused to offer any assistance — even though they are aware of these ongoing flexplate failures across similar vehicles. After researching, I discovered Ford has had multiple flexplate and powertrain-related recalls in other 1.5L and 1.6L EcoBoost engines in previous model years. I also found many online complaints from other Ford owners experiencing the same flexplate failures, often at similar mileage. Yet, this issue has not been acknowledged or recalled for the 2020 Ford Fusion SE. This is clearly a design or manufacturing flaw that should be investigated by the NHTSA. Flexplate failure puts lives at risk and results in major repair bills for consumers. Please investigate this ongoing issue before someone is seriously hurt.
Jun 18, 2025
The contact owns a 2020 Ford Fusion. The contact stated that while driving 35 MPH and attempting to pull into a store parking lot, there was an abnormal whining sound coming from the vehicle. The contact stated that when the gear shifter was shifted to park or neutral, the sound ceased. The contact stated that the sound returned while shifted into drive or reverse. There were no warning lights illuminated. The vehicle was taken to the local dealer in where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 65,000.
May 19, 2025
+ 28 more complaints for this component
ENGINE
17 complaints
The check engine light came on. The car was regularly losing coolant but none was leaking out. I topped it off but the coolant level lowered again. My mechanic suspects it is a problem with the Ecoboost engine where the coolant leaks into the cylinders. I know there is currently a class action lawsuit against for for Fusions from 2013-2019 addressing this problem.
Jul 28, 2025
The contact owns a 2020 Ford Fusion. The contact stated while driving 25 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated there was an abnormal sound coming from the engine. The vehicle as taken to the dealer; however, no cause for the failure was found. The cam shaft sensor was replaced; however, the failure persisted. The contact stated that on another occasion, while driving 8 MPH, the engine seized. The message "See Manual" was displayed. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The vehicle was taken to several dealers and independent mechanics. The contact was recently informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.
Jul 24, 2025
The contact owns a 2020 Ford Fusion. The contact stated that the vehicle was started, there was a large amount of white smoke coming from the exhaust pipe, with the engine sputtering. The vehicle as taken to an independent mechanic and was diagnosed with engine block failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 71,000.
Jun 10, 2025
My 2020 Ford Fusion has had multiple transmission failures and has now had a third transmission installed. The newest issue with with the engine design that Ford is aware of but is not covered by extended warranty. The engine block is cracked due overheating caused by coolant intrustion and flexplate problems. Each time these incidents were identified and examined by Ricart Ford in Columbus, OH. The car was also purchased by the same dealer in January of 2024. The check engine light along with the temperature light were triggured by the engine issue on [XXX] I immediately contacted Protective(My warranty company) and requested that the car be transported to Ricart. I also contacted the service deparment at Ricart and explained the issue. There was plenty of coolant in the resevoir but the coolant leaked into the cylinders and caused the car to overheat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
May 22, 2025
As I was driving last week i suddenly lost engine power and broke down. Had it towed and ford says there’s zero compression in 2 cylinders. It’s a 1.5 ecoboost which I’ve read has issues. 96,448 miles
May 05, 2025
+ 12 more complaints for this component
ELECTRICAL SYSTEM
13 complaints
I don't know what failed, but my vehicle spontaneously combusted this morning in front of my apartment.and is a total loss. Fire Marshal's [XXX] ) Case# XX-XXX. The fire also destroyed the vehicle sittling next to it. We are lucky the building didn't catch on fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 17, 2026
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
Aug 14, 2025
since day number one this vehicle has had an issue of maintaining a charge even when you drive it regularly , if you don't start it the next day it needs a jump , agew days after purchase a new battery was installed and the problem persisted , this vehicle has the same issues as the other 2020 Ford Fusion models that have been recalled?? But unfortunately under the VIN there has been no recall when this vehicle suffers from the same issues the ones that have been recalled suffer from Just add it like the others please . The incident has happened every day since 2020 If you miss a day starting it the next day it needs a jump even in warm weather , and it's been driven .,Just doesn't hold a charge I assume , needs a jump There's a record on the Ford app of the numerous jumps for rhe vehicle
Jun 27, 2025
According to dealership, the 12-volt, 7 year battery passes all testing and has a "Good" (best) rating (battery is only 3 years old). Diagnostics reveal batter at 80%. When battery falls below 85% (such as frequently happens in cold weather), the computer program shuts down several features including remote car starting. Electrical programming must be changed to when a battery falls below 50%...when a car battery should be changed out. Please recall these vehicles and require Ford Motor Company to reprogram the electronic system. Thank you.
Feb 02, 2023
The contact owns a 2020 Ford Fusion. The contact stated while driving 68 MPH, the vehicle started to stall. The vehicle was taken to the dealer and the contact was informed that the vehicle was not wired correctly. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Aug 30, 2022
+ 8 more complaints for this component
UNKNOWN OR OTHER
12 complaints
In 2024 on Black Friday while driving home from work my car all of a sudden was starting to lose speed. Even when I'm hitting the gas it would not accelerate and I could push it all the way down to the floor or nothing. And all of a sudden I start to see a whole bunch of monitors go off on my dashboard animal League to the government off and then all of a sudden I started see this underneath my core board pulled over and all sudden those planes coming from my engine and within minutes the whole car was destroyed. Fire department came to drop the fire and everything but the trunk was left essentially. The insurance company has taken to car since and I believed it was sold for parts. I have Thought I had submitted this before but never got somebody you can just in case I messed up. I just feel like a car shouldn't just randomly catch fire
Jan 20, 2026
Hood latch, unable to open the hood latch of vehicle
Jul 02, 2025
My flex plate cracked on my 2020 Ford Fusion. Ford has a customer satisfaction program stating that they have a one time repair for cracked flex plates, torque converter, and transmission pump and are refusing to honor it. Once the dealership confirmed my flex plate was cracked they were notified that the repairs were not going to be approved I was giving a quote for $4700 to pay out of pocket. I did not have the money and went to pick my car up until I figured out a solution. While in the process of waiting to figure out my next step of action I was informed by one of the service writers that they were going to approve my repairs by this time my vehicle had completely stopped on me while on the highway with my child in the car. Once it was towed to the dealership my car sat for 2 weeks untouched because of other repairs and I was later informed that Ford is wanting to overturn their decision and not repair my car.
Sep 10, 2024
My 2020 Ford Fusion developed a oder coming from the a/c heat system. In a few days it got bad enough to determine something died in the vehicle! I went to the cabin air filter to replace it but as I started to pull it out there was debris stopping it! So I removed the front cowling to expose the fresh air inlet and found it was full is mice droppings and nuts. I then found a dead mouse that got its head stuck in the recirculating door that is for max A/C! After a while of vacuuming out the air filter top and removing the dead mouse. I was able to remove the cabin air filter and then removed the blower motor below it to clean the debris from that. The debris feel when I went to remove the air filter as the opening scrapes the top of the filter as you remove it! I wiped every thing down with bleach wipes and vacuumed as much as i could then blew out the system with compressed air and reassembled the vehicle. When I was done I looked up "how mice can get in there" and found out I'm not the only one this has happened to. Since the air filter does not filter out viruses and bacteria this is a serious health problem. People can get Hantavirus (67% mortality rate) from mice, droppings, as well as other bacterial infections, and viruses! It can kill anyone in the car riding in by breathing the virus coming from the heating or a/c system. The outside air inlet should have a tightly conforming mesh covering to prevent mice and other rodents from getting into the A/C system in all vehicles. Or the recirculating door can be programed to close when the vehicle is shut off! Note the vehicle still smells a bit and I'm going to have it detailed and use a disinfectant sprayer to clean out the entire A/C heating system that I ordered.
Aug 24, 2024
Rear Package Tray Trim disintegrating due to sun exposure, the carpeted fiber trim behind the rear seats underneath the rear windshield. The part is still installed in my vehicle, but it available to be inspected I am constantly finding ultra fine black fibers throughout my car's trim/dashboard/steering wheel/infotainment/vents, on my clothes and in my hair especially after driving with my windows down from the trim piece fibers disintegrating. Because the fibers are blown throughout the car this is a health hazard as you are breathing in fiber strands, similar to why asbestos has been banned. A Ford dealership has inspected the part to see if there are any Ford recalls and to quote replacement of the part. First started noticing the black fibers about a year ago but that was only when the part was touched as it would cover your hand/arm in the fibers. It has progressively gotten worse to where air will now cause further disintegration of trim and blow the fibers throughout the car.
Jul 11, 2024
+ 7 more complaints for this component
POWER TRAIN,ENGINE
9 complaints
The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds or while the vehicle was idling, there was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the flex plate had fractured. The vehicle was repaired; however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 25,000.
Jun 06, 2025
The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle there was an abnormally loud knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was cracked and needed to be replaced along with the torque converter, the transmission fluid pump, and seals. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer eligible for a Customer Satisfaction Campaign related to the failure. The failure mileage was 122,000.
Apr 24, 2025
Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed Flex Plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford Customer Satisfaction Program 22N12 address the issue with an extended warranty for certain model variants (Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission). My vehicle has suffered the same failure but has a 1.5L engine so has been excluded.
Feb 04, 2025
The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because there was no warning light illuminated. The fuel door had been replaced; however, the vehicle still experienced the failure with the START/STOP function. The contact stated that the failure became a persistent failure. The contact stated that approximately 6 to 8 months after the first failure, while driving approximately 35-45 MPH, the vehicle stalled. The contact used the App to restart the vehicle. The check engine warning light was illuminated. The vehicle was returned to the dealer however, the cause of the failure could not be determined. The dealer rebuilt the transmission, clutch, and axle; however, the failure persisted after the repairs. The vehicle was returned to the dealer who was unable to determine the cause of the failure. The vehicle had been taken to the dealer 22 times. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
Dec 04, 2024
Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and CSP was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the CSP 22N12. The car makes an ungodly rattling sound and if it fails could be very dangerous
Aug 26, 2024
+ 4 more complaints for this component
SERVICE BRAKES
5 complaints
Speed sensor radar on right front tire sending alerts to car all at once — Antilock Brake Fault, Pre Collision Assist not available, Hill start assist. Steering wheel gets heavy randomly. And brakes start slipping. This is a safety hazard I have a baby. My car is only 5 years old problems like this shouldn’t be happening. Ford checked it and said it’s a speed sensor but would cost $450 that’s not a fair deal. And those sensors shouldn’t show all at once randomly. I barely drive my car. I have 57,000 miles on it. Happens randomly.
Sep 17, 2025
CONSTITUENT WRITES REGARDING AN ISSUE WITH THEIR BRAKES ON THEIR 2020 FORD FUSION.
May 04, 2023
Brake fluid completely empty?
Feb 07, 2023
I WAS BACKING OUT OF MY DRIVEWAY AND MY BRAKE PEDAL WENT TO THE FLOOR. I COULD NOT STOP AND HIT A VEHICLE BRHIND ME.
Oct 04, 2022
The contact owns a 2020 Ford Fusion. The contact stated that their husband was coming to a stop light at approximately 5 mph, he attempted to stop the vehicle by depressing the brake pedal but the vehicle failed to respond. In order to avoid a crash, the driver veered to the right where they went over a curb, into a bush, and eventually came to a stop by crashing into a guard wire. The driver then drove the vehicle in a parking lot nearby and when attempting to stop the vehicle again, the vehicle failed to stop again. The driver had to place the vehicle in neutral and shut it off. There were no injuries reported. A police report was not filed. The contact took the vehicle to the dealer but the diagnosis was unknown. The vehicle had not been repaired as of yet. The manufacturer was made aware of the failure and opened a case and referred them to the NHTSA Hotline. The approximate failure mileage was unknown.
Jun 21, 2022
FUEL/PROPULSION SYSTEM
4 complaints
Check engine light keeps coming on saying evap emissions. Have replaced purge valve, gas tank inlet and solenoid. This is the 6th time for check engine light
Nov 09, 2025
Previously reported as a fuel pump issue, incorrect. The mechanic was incorrect. The fuel injectors failed releasing fuel into the engine and the entire system. High risk of fire.
Sep 29, 2025
Fuel pump failure. Vehicle is emitting gas from the exhaust system in the back. Not processing fuel as it should. High safety risk.
Sep 15, 2025
After every fuel up on the vehicle since I bought it in October 2022 car was sluggish to start, it proceeded to get worse as weeks went by and car refused to turn on until multiple attempts. Days later as I was driving and came to a stop light the car was struggling to stay on. The check engine light finally turned on after a few months of struggling with being able to turn vehicle on after fill up. Upon taking it to the Ford dealership to inspect code P0496 AND P0456 were found. Upon further inspection I was quoted to need VMV and charcoal canister with reprograming to VMV totaling 1500 worth of repairs. After two days of waiting dealership advised that parts, primary charcoal canister are in back order as "this is a common problem with these cars". Telling me that there is no way of knowing when I will be able to get the parts. Being that my car is a 2020, I don't comprehend why this is even an issue and why is this not a recall.
Aug 09, 2023
AIR BAGS
4 complaints
The contact owned a 2020 Ford Fusion. The contact stated that while driving at 70 MPH, the contact briefly lost control of the vehicle. As a result, he collided with the center guard rail on the drivers side of the vehicle. The air bags did not deploy, which he held responsible for his resulting injuries. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total lost by the contacts insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for neck pain, back pain, and leg paralysis in both legs. The contact stated that the leg paralysis lasted for 3 days, after which a walker was required for several months. In addition, the contact mentioned being unconsion on the scene when paramedics arrived. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 67,343.
Oct 17, 2025
As I was crossing an intersection, a vehicle ran through a red light and hit the front of my vehicle. There was significant damage to the whole front end and my vehicle was shifted to the left due to the impact. My air bags did not deploy. I injured my head and neck by striking the sun visor which cause a laceration and a cervical strain. My vehicle has been maintained well and there was no indication of air bag malfunction prior to the crash. Insurance adjuster has not inspected the vehicle yet.
Oct 13, 2023
The driver steering wheel air bag moves to easily that could cause to eventually go off
Mar 27, 2023
The contact owns a 2020 Ford Fusion. The contact stated that after stopping to make a left turn; while in the middle of completing the turn, another vehicle approaching from the rear crashed into the driver’s side front and rear doors, dragging the vehicle for several feet before coming to a stop. The contact stated that the driver’s front and rear doors were completely destroyed however, none of the air bags deployed. The contact stated that she received some medical assistance at the scene but was then transported from the scene by an ambulance to the hospital. The contact sustained injuries to her ribs and bruises to her upper body. The contact was the only person injured in the crash. A police report was filed. The contact stated that the following day the vehicle was taken to the auto body shop by her uncle however, she was unsure if the vehicle was driven or towed. The contact stated that she was informed by her insurance provider that the doors needed to be replaced to repair the vehicle. The vehicle was not yet repaired. The contact was concerned that as severe as the crash was that the air bags did not deploy. The local dealer was contacted, and she was referred to the manufacturer for assistance. The manufacturer was contacted however, the contact stated that after being transferred several times and hung up on, she finally spoke with a representative however, she received no assistance from the representative. The manufacturer was informed of the failure. The failure mileage was 13,942.
Jan 31, 2022
POWER TRAIN,ELECTRICAL SYSTEM
3 complaints
I am the second owner on my Ford fusion 2020 SE all-wheel-drive I got the car at 21,000 I had warranty since I had the warranty. I've been going for this power training code and having them check my car out all the time they always say there's nothing wrong with it. It's just the code is being erased so by the time my warranty went out all these problems are coming up and now they could find those problems I've been inquiring about
Jan 09, 2026
2020 Ford Fusion SE- Transmission problems. Only 98,000 miles on the car and have had issues with this transmission after a year of having it. Transmission fluid was good but there is a small leak, slipping gears, winding, and gear auto shifting back to park. No combustion or power until it hits 60 mph. Has been checked by mechanics. No lights on dash at all!
Nov 10, 2025
THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND
Dec 14, 2020
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmission hose causing transmission fluid loss, which was repaired; however, the abnormal noises, vibration, and drivability issues persisted. Further inspection identified loud popping/clacking noises from the bell housing area. The technician physically inspected the flex plate and documented that the flex plate was cracked. The dealership advised that a cracked flex plate can worsen, cause severe vibration, damage related components, and lead to drivability issues or potential loss of propulsion. Because of the nature of the failure and symptoms, the vehicle was removed from regular use due to safety concerns. The vehicle was later taken to a manufacturer-authorized Ford dealership, which confirmed flex plate failure but stated the vehicle did not qualify for a customer satisfaction program due to engine variant. A goodwill/financial assistance request was submitted and denied. Technician diagnostic documentation from the manufacturer-authorized dealership was requested but not provided prior to filing this complaint. No crash or injury occurred; however, the failure created a risk of sudden inability to propel the vehicle while driving, including at highway speeds. The vehicle remains unrepaired and parked due to cost and safety concerns.
Dec 19, 2025
My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving this car for over a year since it was purchased off IAA auction, and this issue was made clear only yesterday, but this issue is prevalent in cars like mine.The damage to my car specifically was to the back, and only affected the rear bumper and trunk. Therefore I don't think it is fair that I was declined the serve even though Ford has made it clear it is there manufacturing mistake and they are willing to fix it, just not with cars with my type of title. I was hoping to send in this incident so that this issue becomes a national recall, and more people can get their cars rightfully fixed and aware of this serious issue that can make the car completely unusable before it gets too late. I wasn't aware this was a common issue when purchasing this car, so a recall would protect more people since it will become mandatory information for owners to be aware of this issue. Thank you!
Dec 17, 2025
My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound returned. I drove it to Green Ford, who confirmed the flexplate needed to be replaced, and they replaced it. No power loss occurred, but the noise was severe. After the third flexplate replacement, the transmission began slipping during acceleration. This issue did not exist before the repair, and Green Ford had told me the transmission was fine before they replaced the flexplate. Safety concern: Repeated flexplate failures and subsequent transmission slipping could cause loss of propulsion or difficulty maintaining speed if the problem occurs at highway speeds or in heavy traffic, creating a potential crash risk. I did lose power on the highway, but was able to pull safely off the shoulder and called a tow truck.
Aug 15, 2025
ENGINE AND ENGINE COOLING
3 complaints
The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, the contact noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 112, 000.
Jul 30, 2025
The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, her husband noticed white smoke coming out of the mufflers. The vehicle was taken to the dealer, where it was diagnosed that the engine short block had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 111,000.
May 13, 2025
The contact owns a 2020 Ford Fusion. The contact stated the vehicle was started and the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.
Dec 02, 2024
SUSPENSION
3 complaints
Vehicle Make/Model/Year: Ford Fusion, 20XX (replace with your year) Component Affected: Suspension – lower control arm bushing or mount Summary of the problem: I am reporting a recurring and well-known issue with the lower control arm bushings on Ford Fusion models from 2013 and newer. In my case, the bushing wore prematurely, causing a clunking or cranking noise when turning, especially at low speeds. The bushing or bolt appears to shift even when torqued properly. This problem has been acknowledged by many other owners as well. Safety risk: This affects the vehicle’s handling and stability. It can cause loose steering, misalignment, premature tire wear, and could result in suspension failure while driving. This poses a real safety concern, especially during cornering or evasive maneuvers. Repair history: This issue is so common that owners often have to replace the bushings or the full control arm multiple times. Even after replacement, the problem can come back, suggesting a design flaw. Community evidence: There are many online complaints and forum threads about the same issue in Ford Fusions from 2013–2020. This appears to be a widespread defect that has not been formally acknowledged by the manufacturer. Request for action: I’m asking NHTSA to investigate this recurring suspension issue and determine if a safety recall is warranted. This is a design defect that affects vehicle safety and should be addressed by Ford.
Jul 21, 2025
The ball joint broke off while driving and the car only has 44,000 miles.
Jul 15, 2025
At approximately 99,900 miles, my 2020 Ford Fusion began experiencing serious transmission issues, including rough shifting, hesitation, jerking, and difficulty accelerating, especially at low speeds or while merging onto highways. These symptoms created an unsafe driving situation, particularly in traffic and intersections. I took the vehicle to multiple repair shops to have the issue diagnosed. This process caused my mileage to go slightly over the 100,000-mile recall coverage limit for transmission repair assistance, but I have full documentation showing that the transmission problem clearly began while the vehicle was still under the limit. I later discovered that Ford had issued a recall or Customer Satisfaction Program (CSP) related to known transmission issues on this model. The CSP is 22N12, however, I never received any notice from Ford by mail, phone, or email about this recall or warranty extension. I was unaware it existed until after my car began to fail. Despite being under the recall threshold when the issue began, and having proof, Ford has so far refused to fully cover the cost of the repair, only offering partial assistance due to the slight overage in mileage. This is a serious safety defect. My vehicle hesitates or fails to shift properly at critical times, putting myself and others at risk of collision. I was not informed of the recall, and now I'm being financially penalized for Ford’s delay and lack of notification. I cannot afford this out-of-pocket expense, and I believe it is unfair and unreasonable to place this burden on consumers, especially when safety is involved. I respectfully request that NHTSA review this matter and urge Ford to take full financial responsibility for the recall repair. This defect is not due to misuse or wear-and-tear, but is acknowledged by Ford as a manufacturer issue I have an open case with Ford Corporate in which they have failed to get back to me about the issue. Case number ([XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 16, 2025
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
3 complaints
I purchased a used 2020 Ford Fusion from Carmax n 2023 with about 56,800 miles. A week later was involved in a nor side impact accident on the back end driver side, insurance paid for a dinted door and there was no other issues with the vehicle according to SONS ford. In 2024 I was on the highway (going about 80 mph) when my engine light came on, no more than 3 minutes later all the lights in my car flickered and i lost power to my entire car almost causing me my life, roadside assistance and a mechanic who had thankfully pulled over explained that my alternator completely shredded my belt. I paid for both my alternator and belt to be replaced But most recently (2025) I continued to whirring and knocking noises for 3 days (no warning lights) , I took it to firestone who stated I needed a motor repair so I got it towed to the dealership. A Ford certified mechanic stated my Flex Plate was cracked and it begin breaking off and how I needed a new starter as well leaving the car inoperable. They confirmed this was very uncommon due to the car age and the miles on it (80,000 mi) I’ve also reviewed the complaints on NHTSA and it looks like a lot of 2020 ford fusions are having these issues but yet no recall.
Jun 04, 2025
Component or system that failed: Flex plate, engine electrical system, and alternator (possible related failures). The issue has been diagnosed by a licensed mechanic and is available for inspection upon request. Incident Description: On April 15, 2025, while driving my 2020 Ford Fusion SE 1.5L Turbo, the vehicle suddenly experienced a total power failure. The check engine light began flashing, and the battery light blinked rapidly. Within seconds, the engine shut down completely while I was mid-drive in traffic, leaving me stuck and unable to move for over 20 seconds. This was a terrifying and dangerous situation that nearly put my life at risk. I was eventually able to restart the vehicle, but it began shaking and rumbling violently — worse than ever before. This issue was never present before my car was involved in two separate collisions, where both other drivers were found 100% at fault. The vehicle was repaired at Fix Auto Santee (a USAA-assigned body shop), but they failed to inspect internal components. A licensed mechanic at J&L Auto Care later confirmed a broken flex plate and advised it was unsafe to drive. This problem has not been addressed or fixed by the responsible insurers (USAA and AAA) or the body shop. It has progressively worsened and now created a life-threatening situation. Warning lamps or symptoms before failure: A rattling and vibrating noise began immediately after I picked up the car from the body shop in March 2025. No lights were initially present. The electrical and engine lights only appeared on April 15 when the engine shut down mid-drive. Inspected by: •Independent service center (J&L Auto Care, diagnosed flex plate failure) •USAA and AAA were informed but refused to cover or further inspect the damage •Fix Auto Santee heard the issue but refused to inspect, citing body-only service Problem available for inspection: Yes — vehicle is currently undrivable and available for full inspection.
Apr 16, 2025
At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.
Sep 27, 2023
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
2 complaints
When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and for some reason the problem never got resolved. I have been sued for the remaining balance now despite that toward the end of my time owning it the vehicle was reving out with barely any pressure on the gas pedal, having issues braking on its own (anti-collision assist), and occasionally the steering wheel would jerk me in to oncoming traffic. I am just trying to get a recall issued at this point because this car is going to kill someone if it stays on the road.
Dec 18, 2025
The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illuminated. The failure occurred a total of 5 times. The contact took the vehicle to a certified mechanic who reset the vehicle to remove of all the codes however, the failure reoccurred. The contact scheduled an appointment with the dealer however, the vehicle had not yet been diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 38,750.
Oct 25, 2022
STEERING
2 complaints
The contact owns a 2020 Ford Fusion. The contact stated while driving 70 MPH, the vehicle started pulling and veering to the right, while driving on uneven pavement. The power steering assist warning light illuminated while driving over 35 MPH. On another occasion, the steering wheel failed to respond, and the vehicle spun out and the vehicle came to a stop in the right lane. The vehicle was taken to a tire shop where it was diagnosed with rack and pinion failure, and the vehicle was aligned. The vehicle was repaired; however, the failure persisted. The contact then took the vehicle to an independent mechanic who diagnosed the vehicle with a steering assist sensor fault. The brakes were calibrated; however, when the contact depressed the brake pedal, the brakes failed to respond, and the contact stopped depressing on the accelerator pedal to have the vehicle slow down to stop the vehicle. The dealer was not made aware of the failure. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,361.
Mar 20, 2025
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle changed lanes independently. The vehicle was steered to the side of the road. The vehicle was taken to a dealer where it was diagnosed that the steering control module was informing the steering wheel to turn to the left while the vehicle was to the right and vice-versa. The contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,620.
Jan 05, 2024
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
2 complaints
The steering cable is connected to the transmission hub, and the fitting that connects the two has a gasket that wears away and falls out. This is a recall with vehicles that are made from one of the two plants that assemble fusions, however my vehicle is not covered under the recall even though it is the very same issue as the recall from the other plant. it makes no sense, why is one assembly plant offering a recall for this issue while the other does not? For the same issue of the steering cable coming off the transmission, and not allowing the vehicle to go into gear. I have had to fix this car on the side of the highway before, it will not go into gear on the road. This is not safe at all. You cannot have vehicles just not going into gear while your driving down the highway, or road, street, etc.
Jan 30, 2025
Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.
Dec 15, 2024
ELECTRICAL SYSTEM,BACK OVER PREVENTION
2 complaints
The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use GPS, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.
Apr 26, 2024
Issues with Ford Sync Infotainment system have been occurring for over a year now, with the latest being on May 25th. Backup camera stays on when in drive, and then turns to a blue or black screen that says contact dealer. GPS will fail randomly and will show my vehicle driving off roads and not following the route I am driving. A/C will randomly stop working and show a Fan Speed of 0 no matter how many times you try to increase the fan speed, then once you are able to adjust the fan speed after restarting the car it will only blow very hot air at any temperature setting except in Max A/C. Which even in Max A/C the air coming out is not very cold. The backup camera staying on is dangerous you are not able to control any other functions of your vehicle because the vehicle believes its still in reverse, and at night when the screen is bright blue it impairs visibility. The GPS failure does not allow for proper navigation when traveling. The A/C issue is dangerous during the summer time when you are unable to cool your vehicle with passengers, especially young children from the over 100F temperatures you can experience during the summer. The dealership has seen the A/C issue, and I have videos of the backup camera and GPS issues. Dealership has inspected the vehicle and has been unable to diagnose the issue. They have reset and updated the software, but issues are still intermittent. Multiple calls with Ford and they are unable to provide additional assistance without there being any fault codes or the issue being present. When the A/C issue was present at the dealership, they were unable to diagnose the issue and Ford did not respond back to customer service inquiries to know who at Ford to contact for additional support. No warning signs about the issues. Will just happen randomly at times with no advance warning of anything happening. Most of the time the issues happen after starting the vehicle, but A/C and GPS issues have occurred during middle of a drive.
Jul 07, 2023
WHEELS
2 complaints
Finish on inside of wheels flacking off and rusting
Dec 28, 2022
WHEEL BEARING HAD TO BE REPLACED, HEARD SOUND WHILE IN MOTION AND SLOWED DOWN CAR. CAR ONE YEAR OLD AND LESS THEN 30K MILES
Jan 27, 2021
UNKNOWN OR OTHER,ENGINE
1 complaint
During a road trip, received an error message indicating "SHIFT SYS FAULT" after the vehicle would not shift out of park. Upon inspecting the vehicle, it was noticed that the transmission linkage cable bushing was missing. The error message had appeared the day before, but the vehicle would still shift and the error message went away after a few seconds. I was unable to recover the original bushing as it was missing when the vehicle was inspected after the error message. Luckily the error did not happen while driving and instead was noticed while the car was in park. The vehicle has not been inspected by anyone other than myself, and I was able to buy a replacement bushing from a local dealership to replace the missing bushing.
Oct 28, 2025
STEERING,FORWARD COLLISION AVOIDANCE
1 complaint
While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that ford bought it back from the original owner cause it was a great car but this seems to not be the case. Seems more like it’s because of its very dangerous drivability features. I’m extremely concerned about my wife driving the car and I’m constantly getting alerts through the ford app. Took it to a different ford dealership and was showed to me on ford data link where this car has had this problem long before I purchased it. It’s extremely dangerous
Oct 25, 2025
STEERING,ELECTRICAL SYSTEM,LANE DEPARTURE
1 complaint
RANDOMLY 'SERVICE ADVANCE TRAC', 'PRE-COLLISION ASSIST NOT AVAILABLE', LANE ASSIST NOT AVAILABLE', POWER ASSIST STEERING NOT AVAILABLE', HILL ASSIST NOT AVAILABLE', WARNING LIGHTS APPEAR. WHEN THEY DO I COMPLETELY LOSE POWER STEERING. WHICH IS EXTREMELY DANGEROUS WHILE DRIVING. MOST THE TIME I CAN TURN OFF AND RESTART THE CAR AND IT GOES AWAY. HOWEVER, NOW IT HAS BECOME MORE FREQUENT AND HAS STARTED LOSING COMPLETE POWER OF THE CAR TURNING OFF WHILE DRIVING. I ALMOST DIED ON THE INTERSTATE. FORD DEALERSHIPS ONLY RECOMMENDATION WAS A NEW CIRCUIT BOARD THAT WAS LIKE $5K, MORE THAN THE CAR IS WORTH. THEY SAID IT WAS SOMETHING COMMON WITH THE FORD FUSIONS, THATS WHY THEY WERE QUIT BEING MADE. I RESEARCHED AND IT IS A COMMON ISSUE, BUT NO RECALLS HAVE BEEN MADE???!!???
Jul 24, 2025
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
Tire Pressure Monitor System Warning Action Now Issue Since 09-22-2024 The tire pressure monitoring system has detected one or more tires are significantly under-inflated. Suggested Actions: Check the tire pressure to ensure the tires are properly inflated. WARNING: The tire pressure monitoring system is NOT a substitute for manually checking tire pressure. The tire pressure should be checked periodically (at least monthly) using a tire gauge. See Inflating Your Tires in the Wheels and Tires chapter of your Owner's Guide. Failure to properly maintain your tire pressure could increase the risk of tire failure, loss of control, vehicle rollover and personal injury.
Jul 19, 2025
VEHICLE SPEED CONTROL
1 complaint
The accelerator pedal broke off while merging into traffic resulting in the immediate loss of speed control.
Jun 20, 2025
STEERING,TRACTION CONTROL SYSTEM
1 complaint
The contact owns a 2020 Ford Fusion. The contact stated that while making a turn in either left or right direction, the Traction Control warning light had displayed, and the vehicle had reduced speed independently. During failure, the contact lost control of the vehicle and crashed into a mailbox. During the crash, no injuries were reported. No police report was filed and the vehicle was driven home. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 81,000.
Jun 11, 2025
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds or during intersections. This puts the driver and passengers at serious risk of a crash due to unexpected loss of power or control. This issue happened without warning and is a known problem in vehicles with the 2.0L EcoBoost engine and 6F35 transmission. Ford is aware of the issue (Customer Satisfaction Program 22N12), but my VIN was not included, even though the symptoms and components match the defect. I am reporting this because it jeopardized my safety and others on the road, and I believe more vehicles should be covered under the existing CSP or a recall.
May 31, 2025
ENGINE AND ENGINE COOLING,ENGINE
1 complaint
The contact owns a 2020 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "Engine Coolant Over-Temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 132,000.
Mar 19, 2025
ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
I have had 2 transmissions within the last year, making this the third Transmission on my vehicle. I had to have another common issue with the car replaced, which is a purge valve. My ABS light goes off often causing difficulty to steer the car and warning lights are activated showing that the safety features are not available. Lastly, there is a crack in the engine block caused by coolant in the spark plug due to overheating. This engine issue is one with the engines that Ford is aware of but I do NOT see a recall. The engine is blown due to this design and the warranties do NOT cover it. Case number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 19, 2025
STEERING,SUSPENSION,UNKNOWN OR OTHER
1 complaint
The manufacturer is using the wrong material for the parts on my car. Currently, the right-side lower control bushing is bulging out because a steel bushing was used instead of the aluminum one specified on the website. This issue is causing my car to pull to the right, making steering difficult. I've also experienced the same problem on the left side in the past. I request a recall to fix this and ensure the safety of all drivers on the road.
Feb 21, 2025
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.
Feb 06, 2025
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc
Jan 25, 2025
VISIBILITY
1 complaint
The contact owns a 2020 Ford Fusion. The contact stated that while the vehicle was at the car wash, water entered through the closed sunroof. The vehicle was taken to an independent mechanic, who determined that the sunroof drain needed to be cleaned. The sunroof drain was cleaned, but the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V260000 (Visibility); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and instructed the contact to take the vehicle to the dealer to have the sunroof replaced. The failure mileage was approximately 80,000.
Jan 14, 2025
ELECTRICAL SYSTEM,ENGINE
1 complaint
The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yrs ago and has gotten worse as time passed. The problem was identified and resolved by Firestone when they ran a diagnostic. No check engine light was on in the car to alert me of any issues. I replaced both parts on the car.
Dec 23, 2024
EXTERIOR LIGHTING
1 complaint
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the front passenger's side low beam headlight failed to illuminate as needed. Upon inspecting the vehicle, the contact noticed that the front passenger's side low beam headlight assembly wiring harness was burnt, and there was light smoke coming from the wiring harness. The vehicle was taken to the local dealer, where it was diagnosed that the low beam headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 53,000.
Nov 27, 2024
LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2020 Ford Fusion. The contact stated that the hood latch was no longer functioning and the hood was not able to be raised. The contact stated that he had taken the vehicle to an independent mechanic who was unable to repair the failure. The manufacturer was informed of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 103,000.
Oct 15, 2024
STRUCTURE,FORWARD COLLISION AVOIDANCE
1 complaint
On hot days the Forward Collision will show as unavailable, but there is no notification saying when it will be available again. This is dangerous in that a safety feature on the vehicle is unavailable when it is hot outside and has been sitting in the sun. Outer door panel skins are becoming unattached from the door frame, which could cause an issue if the skin fails elsewhere that it would be totally unattached to the door frame and fall off when driving. The rear package tray trim (carpeted trim piece behind the rear seats covering the speakers) disintegrates when it is touched due to it being exposed to the sun. Discovered when attempting to clean inside of my rear window. This has caused black particulate to be scattered throughout the vehicles interior. They are small enough that you could be breathing them in as the debris has been found all over the dashboard, seats, infotainment console, and trim all around the car. This is a health hazard due to breathing in fabric/carpet particulate that can irritate the lungs. Link to forum of other people having the same issue: https://www.fordfusionforum.com/index.php?app=forums&module=forums&controller=topic&id=20981#comments
Nov 19, 2023
FUEL SYSTEM, GASOLINE
1 complaint
The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 55 MPH, the contact became aware that the vehicle was losing motive power. The contact stated that the RPM was fluctuating. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled but was able to be restarted. The contact stated that the failure had occurred three other times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the tube assembly fuel vapor separator (9D289) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,495.
Nov 07, 2023
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used temporarily, it has to be hard reset on the console. Nothing leading up to the issue.
Oct 11, 2023
BACK OVER PREVENTION
1 complaint
The contact owns a 2022 Ford Fusion. The contact stated that on several occasions while in reverse, the proximity warning alert did not sound as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Oct 05, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
the first time the incident happened I was driving home from work, i took and a turn and lost power, the car indicated a message that read " Auto StartStop Shift to P, then restart Engine. I tried starting my car a few times and it turned on. A week later I was driving on the highway and it happend. I pulled over and same thing. I took it to a Ford dealership and they couldn't replicate the problem.
Aug 24, 2023
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in the car should it happen to anyone else. Limited control of car, notice no more Belt as well after i was able to stop. It appaired to in tiny pieces as small as bee bees all over the car. Not even recognizable as a belt. This has happed 2 times (this is not normal in 38,000 miles, having very limited control of car and breaking and steering and no power with smell of fire/burning.
Jul 12, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
If the car is parked in directly sunlight and I start the car a "Front camera temporarily unavailable" message will appear. It happens more when the outside temperature is warmer.
Dec 28, 2022
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
Water is leaking into the trunk of our vehicle through the tail light assembly and soaking all the electrical wiring in the base of the trunk. The wheel well is becoming flooded with water. All the wiring going in and out of the trunk is soaking wet. If you Google this issue. Other Ford Fusion owners with older model vehicles and the same tail light assembly are having the exact same issue where water is coming into the trunk from the tail light assembly. This is clearly a design flaw and with water coming inside and covering the electrical system I want to believe this is major safety concern.
Nov 21, 2022
WHEELS,ENGINE,LANE DEPARTURE
1 complaint
Constantly with this specific vehicle, especially with the lane assist. The vehicle continuously jerks either left or right even within the green parameters of the lane, especially when doing a slight turn on the highway. When it is raining the vehicle smart as go offline an cannot read the lane or the vehicle in front of it. When I first purchased the vehicle after driving for less than a year I had to take the vehicle in because the engine was warped. Constantly when I’m the vehicle the Apple car play system would either freeze or the screen would go black.
Sep 20, 2022
STRUCTURE
1 complaint
I purchased this vehicle on Mar 4 2020 at Al Spitzer Ford in Cuyahoga Falls, OH with only 11,800 miles.I am getting the run around with their service department. The vehicle does not have a hoodliner insulator installed. It's needed to control temperature, protect paint and reduce engine fires. This is Ford's way along with the dealership to cut costs. The vehicle is covered under warranty and is metallic black which will attract the heat
May 09, 2022
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER
1 complaint
I can hear the coolant sloshing around and gurgling while the vehicle is in park with the heat on. When I turn the heat off, the sloshing and gurgling goes away. It appears that I do not have a coolant leak.
Dec 11, 2021
FORWARD COLLISION AVOIDANCE
1 complaint
"Pre-Collision Assist Not Available" shows on dash every time when starting the car now. Started in October intermittently.
Nov 08, 2021
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE HIT A POT HOLE, THE FRONT PASSENGER'S TIRE WENT FLAT. THERE WAS NOT SPARE TIRE. THE CONTACT'S HUSBAND PURCHASED A NEW TIRE, JACKED THE VEHICLE UP TO REPLACE THE TIRE. WHILE ON THE JACK, THE VEHICLE WENT IN REVERSE, ROLLED BACK AND FELL OFF THE JACK. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO STATED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SPARE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO THE DEALER. THE CONTACT WAS TOLD TO TAKE THE VEHICLE TO A BODY SHOP TO REPLACE AN MUD GUARD THAT DETACHED. THE PART WAS NOT REPLACED. THE FAILURE MILEAGE WAS 4,051.
Jun 11, 2020
Where to Find VIN for Problems Check
To check for problems and complaints on your 2020 FORD Fusion, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2020 FORD Fusion 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2020 FORD Fusion Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2020 FORD Fusion dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your FORD dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2020 FORD Fusion have?
The 2020 FORD Fusion currently has 151 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2020 FORD Fusion?
The most common problems reported for the 2020 FORD Fusion are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2020 FORD Fusion problem data come from?
All problem and complaint data for the 2020 FORD Fusion comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2020 FORD Fusion?
You can report safety problems with your 2020 FORD Fusion directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2020 FORD Fusion VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2020 FORD Fusion reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2020 FORD Fusion. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
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