2013 GMC Terrain Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
367
Complaints Reported
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Complaints by Component
ENGINE
136 complaints
Was driving my terrain and suddenly it started to shake and then check engine Light came on. Upon getting out I checked the dipstick and no oil was on dipstick. Start to put oil in and it's running out of the oil pan underneath the vehicle. Towed it home removed oil pan and engine parts laying shattered in bottom. Never got a low oil alert . Had codes misfire and knock sensor.
Dec 12, 2025
The contact owns a 2013 GMC Terrain. The contact stated that while coming to a complete stop or shifting into reverse, the vehicle lost automotive power. The check engine warning light was illuminated. In addition, the contact stated that the vehicle was shifted into park(P) to regain motive power. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Oct 21, 2025
My 2013 GMC Terrain suddenly began to jerk as I was heading to run an errand in town. I pulled my truck back in the drive way at [XXX] where it is parked now. I had a mechanic to come and tell me the engine will need to be replaced and an estimate of the cost to repair it. I could have been rear ended by another vehicle since this suddenly occurred with no prior warning which could result in my death. I have contacted GMC due to a recall on the engine. GMC is declining to honor my request repair my vehicle based on the estimate I provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 17, 2025
Oil consumption rate was too high, roughly 2qts every 1500miles. Caused timing chain to break. Second time with the oil consumption. First fix under 100k mile warranty checked off as recall. It was done before a recall came out. Paying for timing chain to get fixed but recommended a new engine. Prefer GMC to replace engine since it's an ongoing issue. 307373 miles strong and now this.
Feb 16, 2025
The contact owns a 2013 GMC Terrain. The contact stated while driving at approximately 40 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was towed to the residence. The contact stated that prior to the vehicle stalling, the vehicle was consuming an excessive amount of engine oil. The contact stated that one quart of oil was being added every week. The contact had taken the vehicle to a local dealer who added engine oil and was conducting an oil consumption test. The vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.
Dec 16, 2024
+ 131 more complaints for this component
VISIBILITY/WIPER
47 complaints
TOOK MY CAR FOR A GMC RECALL AND AFTER WAITING FOR 5 HOURS THEY DIDN'T FIX MY CAR
Jan 14, 2020
ON 12/15/18 WHILE DRIVING ON HIGHWAY IN MARYLAND ON A HEAVY RAINING NIGHT WINDSHIELD WIPERS STOP WORKING AND FROZE IN PLACE. HAD TO PULL OFF AND ACQUIRE A RIDE HOME, AND RETRIEVE VEHICLE THE NEXT DAY.
Dec 16, 2018
THE LINKAGE FAILED DURING RAIN STORM WHILE DRIVING. MOTOR WORKS BUT WIPERS WERE UNHOOKED AND DID NOT WORK.
Nov 28, 2018
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO CORROSION OF BALL JOINTS IN WINDSHIELD WIPER MODULES. *LD THE CONSUMER STATED THE PARTS NECESSARY TO REPAIR WERE UNAVAILABLE. *JS
Jun 21, 2017
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE REAR WINDOW EXPLODED AND THE GLASS SHATTERED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 100,000.
May 03, 2017
+ 42 more complaints for this component
POWER TRAIN,ENGINE
17 complaints
The contact owns a 2013 GMC Terrain. The contact stated that while driving 40 MPH, the transmission failed to shift as needed. The contact stated that while driving at an undisclosed speed, the vehicle stopped and stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a transmission center, which determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and filed a claim. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 172,000.
May 28, 2025
Excessive oil consumption, and had to change out timing belt at 50,000 miles
Jun 22, 2024
GMC 2013 TERRAIN. FAULTY ENGINE MAKE. CAUSING EXCESSIVE OIL CONSUMPTION. NEVER ALERTED BY ANY WARNING LIGHTS. SAFETY CONCERN OF ENGINE POSSIBLY DYING AT ANY MOMENT. GMC NOT WILLING TO COVER REPAIR COSTS, EVEN THOUGH THERE WAS A SETTLEMENT REACHED, AND THEY ADMITTED OVER 40,000 CUSTOMERS NOT NOTIFIED OF ENGINE ISSUE. PLEASE HELP!
Apr 01, 2021
THIS VEHICLE IS CONSUMING OIL AT AN EXCESSIVE RATE. THIS HAS CAUSED OTHER ISSUES SUCH AS SOLENOIDS NEEDING REPLACEMENT AS WELL AS A TIMING CHAIN. THIS SEEMS TO BE A COMMON ISSUE AMONG THIS YEAR MAKE AND MODEL. IT IS EXTREMELY DANGEROUS TO DRIVE. I HAVE TO ADD OIL IN BETWEEN OIL CHANGES AND IF THE TIMING CHAIN GOES DUE TO THIS, IT CAN CAUSE A MAJOR ACCIDENT.
Mar 25, 2021
PCV VALVE FROZE CAUSING REAR CRANKSHAFT SEAL TO FAIL. ENGINE NEEDED TO NE REPLACED. GM WON'T HONOR SB 14882. CAR STARTED TO RUN SLUGGISH IN COLD WEATHER. STALLED AND RESTARTED. PARKED IN DRIVEWAY OVERNIGHT IN 6 DEGREE WEATHER. WOULD NOT START. OIL QALL OVER DRIVEWAY.
Mar 22, 2021
+ 12 more complaints for this component
POWER TRAIN
12 complaints
Transmission failed for no Reason
Oct 27, 2023
When I put car in park it tools Bach about half a foot before it actually stops this happens everytime it's put into park
Sep 18, 2023
The contact owns a 2013 GMC Terrain. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled with the check the engine warning light illuminated. The contact was able to restart the vehicle and pulled over in a parking lot, where the vehicle again lost motive power and would not restart. The vehicle was towed to the dealer, and the dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 143,083.
Feb 27, 2023
A loud popping noise was coming from the middle to back of vehicle. Upon inspection by independent repair shop a hole in side of transfer casing was found. No warning lamps came on to indicate any problem even after noise was heard. Once problem was determined it was felt that if vehicle had not been taken out of operation when it was and continued to be driven that a possibility could exist of the transfer case gearing becoming bound up and causing loss of control of vehicle due to various wheels possibly binding or maybe locking up. Transfer case has been replaced.The transfer case was disassembled and found to have intermediate shaft bearing (if I have identified it correctly) completely destroyed causing shaft to come out of alignment and all attached gears to mesh incorrectly causing gear damage. In reviewing this site it was noticed that this problem has occurred three to four times over the past few years to other vehicles as well. It would appear that there may be an issue with the bearing associated with the intermediate shaft on the side of the transfer case where the hole in the case is found and could possibly be associated with something in either the design of the transfer case or quality of the bearing itself.
Dec 12, 2022
The contact owns a 2013 GMC Terrain. The contact stated while driving at various speeds, a noise was heard coming from the front of the vehicle. No warning lights were illuminated. The dealer diagnosed the vehicle and informed the contact that the transfer case needed to be replaced; however, the parts were on backorder. The contact stated that the transfer case was previously replaced. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 77,768.
Jun 02, 2022
+ 7 more complaints for this component
AIR BAGS
12 complaints
My car is stating that I need to service my air bag.
Aug 08, 2022
WHILE TRAVELING APPROXIMATELY 45-50 MILES PER HOUR ON A TWO-LANE COUNTRY ROAD, A DEER STRUCK MY VEHICLE. THE FRONT GRILLE, RADIATOR, AND FIBERGLASS WERE DAMAGED. A STRONG BURNING SMELL BECAME APPARENT AND A 'SERVICE AIRBAG' WARNING MESSAGE APPEARED, BUT THE AIRBAG DID NOT DEPLOY.
Apr 02, 2021
THE AIRBAGS LIGHT KEEPS SHOWING UP ON MY BOARD. *TR
May 24, 2020
WAS IN AN ACCIDENT, HIT FROM BEHIND AND THE DASH STATED THE AIR BAGS WERE DEPLOYED, THEY WERE NOT. THE SMELL OF GUN POWDER MADE IT SEEM LIKE THEY WERE TRIGGERED BUT DID NOT DEPLOY. I WAS AT A FULL STOP AND WAS HIT ON A 2 LANE ROAD THE DRIVER HIT ME AT APPROX. 45 MPH
Aug 16, 2019
OUT OF NO WHERE MY CAR IS TELLING ME TO SERVICE AIRBAG.
Aug 13, 2019
+ 7 more complaints for this component
UNKNOWN OR OTHER
10 complaints
Vehicle emissions issue, catalytic converter and engine light. Vehicle is burning oil
Dec 05, 2024
I CAN NOT ROLL DOWN A BACK WINDOW DRIVING ABOVE 25 MPH WITHOUT AN EAR-PIERCING NOISE CREATED IN THE CABIN. IT HAS ALWAYS HAPPENED EVERY TIME THE BACK WINDOW IS OPENED WHILE DRIVING. I HAVE TO CLOSE THE WINDOWS EVERY TIME. IT HURTS OUR EARS AND IS VERY DISTRACTING. I HAVE SIX CARS AND NO OTHER MAKE THAT I HAVE DOES THIS.
Mar 12, 2021
EXTREMELY COLD DAY DRIVING HOME AND CAR STARTED TO BUCK A LITTLE, THEN A FEW MINUTES LATER IT STARTED TICKING. NEXT THING MY CAR SHUTS OFF AND ENGINE LIGHT COMES ON WHILE DRIVING DOWN THE FREEWAY. THE CAR BLEW IT'S REAR MAIN SEAL OUT AND AFTER READING IT SOUNDS LIKE MANY OTHER HAVE HAD THIS PROBLEM. I HAD CHECKED THE OIL TWO DAYS PRIOR AND IT WAS FULL. THE CAR HAD NO OIL IN IT. I BASICALLY SPENT 16,000 AND 3 YEARS LATER THE CAR IS JUNK.
Dec 14, 2019
WHEN I USE HEAT IN MY CAR FOR SOME REASON IT CUTS ITS SELF BACK ON .I CAN TURN THE HEAT OFF AND ITS DOES CUT OFF WHEN I PRESS OFF.THE PROBLEM IS WHEN I TURN OFF MY CAR AND TURB IT BACK ON LATER IN THE DAY ,THE HEATS CUTS ITS SELF BACK ON BUT THE SYSTEM IN THE CAR SHOWS THAT THE HEAT IS OFF ,SO THERE IS NO WAY FOR ME TO TURN THE HEAT OFF IF THE SYSTEM INDICATES THAT ITS IS ALREADY OFF , THE ONLY WAY I CAN ACTUALLY CAN GET THE HEAT TO TUN OFF IS TO TURN ON THE AIR FOR ABOUT 30 SECONDS AND THEN TURN IT OFF
Sep 30, 2019
14882 REAR MAIN SEAL
Feb 15, 2019
+ 5 more complaints for this component
STRUCTURE
10 complaints
Diagnosis - rear floor boards and trunk well full of water. Diagnose and report - Founds traces of water running down rear pillars, starting just under the taillights. Remove rear taillights and found access hole tape failed, allowing water to enter vehicle.
Feb 07, 2024
The contact owns a 2013 GMC Terrain. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed there was extreme rust to the subframe and that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,388.
Sep 26, 2023
The contact owns a 2013 GMC Terrain. The contact stated that the vehicle was taken to be inspected however, the contact was informed that the vehicle could not be inspected due to the frame, rocker panel, rear bumper support, and the e-brake cable mounting bracket being extremely corroded. The contact was informed that the parts needed to be replaced before the inspection was completed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 91,276.
Jan 10, 2023
The hydraulics that are intended to hold up the rear lift gate have failed. After opening the lift gate and leaning in to get something out of the rear of the car, the lift gate will begin to close and hit or hurt the person that is standing at the back of the car. I have not shown this to a dealer or independent service provider, but it is easily reproducible. Likewise, I have not shown this to a manufacturer, the police, or an insurance representative. There were no warning lamps regarding this issue. The problem just started happening approximately 12 months ago.
Sep 23, 2022
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHEN THE LIFTGATE WAS OPENED REMOTELY, IT WOULD OPEN AND THEN CLOSE UNEXPECTEDLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME FOR APPROXIMATELY FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Oct 06, 2017
+ 5 more complaints for this component
STEERING
9 complaints
When driving in the rain going through puddles power steering will intermittently stop working.
Dec 30, 2023
Previously wrote to NHTSA and filed complaint about problem with steering rack. Steering Rack BECAME a safety issue as the steering would lock up intermittently and even while driving. Repair (complete replacement) cost nearly $2000 with diagnostic fee from dealer. I feel my year should be covered as other years are. Other issues with GMC quality of parts, so I will probably not buy another GMC product. 2013 GMC Terrain SLE. GMC needs to address this issue and treat ALL customers fairly.
Mar 28, 2022
WHEN DRIVING THE POWER STEERING WILL FAIL AND LOCK UP WITH OUT WARNING. YOU CAN TURN THE VEHICLE OFF. THE COMPUTER RESETS AND EVERYTHING IS NORMAL ONLY TO FAIL IMMEDIATELY. THIS HAS HAPPENED AT UNDER 60,000 MILES. PREVIOUS MODEL YEARS THIS WAS A RECALL. I BELIEVE I HAVE A FAULTY PART FROM THE PREVIOUS RECALL YEARS. NOT SAFE TO DRIVE.
May 03, 2021
WHEN STEERING WHEEL TURNED HARD TO EITHER SIDE, 'SERVICE POWER STEERING' LIGHT COMES ON. MY REPAIR SHOP TRIED TWICE (FIRST IN APRIL, THEN AGAIN IN SEPTEMBER) TO REPROGRAM COMPUTER. TOOK TO GMC DEALER. I HAD ASKED IF THERE WAS SECRET WARRANTY OR BULLETIN ON PROBLEM AND THEY SAID YES, BUT I NEEDED TO PAY $150 FOR DIAGNOSTIC. THEY TRIED UNSUCCESSFULLY TO PERFORM 'SPECIAL COVERAGE 14232A' BUT AS STATED ON INVOICE ' PROBLEM STILL EXISTS', . THEY DO COVER 2010-2012 MODELS BUT I HAVE THE 2013. I CALLED GMC AND THEY ACKNOWLEDGE THE PROBLEM EXISTS (SINCE 2015) BUT WILL NOT COVER MY YEAR CAR. THE REPAIR IS $2000 FOR THE COMPLETE STEERING GEAR. I HAVE HAD MANY CARS, ALL WELL MAINTAINED BUT NONE EVER NEEDED A STEERING RACK REPLACED. MY 2013 GMC TERRAIN SLE HAS ONLY 67745 MILES. I AM UPSET THEY CHOOSE TO COVER ONLY SOME YEARS WHEN THEY KNOW THE PROBLEM EXISTS FOR OTHER YEARS. IT IS NOT A SAFETY ISSUE SO I WILL NOT HAVE IT REPAIRED. I NOW HAVE TO BE CAREFUL WHERE I PARK AND DRIVE SO AS NOT TO HAVE TO MAKE SHARP TURNS-RIDICULOUS! I TOLD THEM THIS WAS MY FIRST, AND PROBABLY LAST, GMC PRODUCT. I HAD A LENS ASSEMBLY REPLACED WITH GENUINE GMC OEM PARTS AND THE SAME LEAKS OCCUR. SEEMS THEIR QUALITY CONTROL IS LACKING. PLUS THEIR ISSUE WITH HEAVY ENGINE OIL CONSUMPTION. AND AIR BAGS??? MAYBE NHTSA NEEDS TO STEP IN AND REALLY SEE WHAT'S GOING ON AT GMC. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE.
Oct 09, 2020
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 3 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO PENSKE BUICK GMC OF CERRITOS (18400 STUDEBAKER RD, CERRITOS, CA 90703, (877) 886-6265) WHERE THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 74,328.
Sep 20, 2018
+ 4 more complaints for this component
EXTERIOR LIGHTING
7 complaints
The contact owns a 2013 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. Several local dealers were contacted; however, the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Jul 08, 2024
The contact owns a 2013 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Aug 16, 2023
The contact owns a 2013 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Apr 11, 2023
The dealer can not get parts to fix this issue. It appears as a safety recall
Oct 04, 2022
The contact owns a 2013 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact experienced a failure and was stopped by the police due to the glare from the headlights. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Sep 19, 2022
+ 2 more complaints for this component
ELECTRICAL SYSTEM
7 complaints
The key can be removed from the ignition in P, R, N, D, and M after the vehicle has been shut off. The vehicle does not provide any warning that the vehicle is not in park prior to allowing you to remove the key. The vehicle does not indicate the vehicle is not in park after the key has been removed. You are not able to start the vehicle if the vehicle is in anything other than park. I contacted GMC to inquiry about this issue and was told my vehicle’s VIN is not included in the recall for this known issue.
Aug 09, 2022
INTERMITTENT ELECTRICAL PROBLEMS WHILE DRIVING OR STOPPED 1. WHEN THE CAR IS RUNNING RADIO CONTROLS DO NOT WORK. CANNOT TURN OFF, ADJUST VOLUME OR CHANGE STATION. 2. IF THE RADIO IS TURNED OFF WHEN YOU START THE CAR, SOMETIMES YOU CANNOT TURN IT ON. 3. CONTROL PANEL BELOW RADIO IS NOT ILLUMINATED AT TIMES. 4. SEAT HEATER LIGHT ON CONTROL PANEL DID NOT TURN ON WHEN BUTTON WAS PRESSED. COULDN'T TURN SEAT HEATER OFF 4. TIRE PRESSURE DIAGRAM IS INCORRECT. SHOWS THE WRONG UNDERINFLATED TIRE. 5. LIGHTS ON ODOMETER/RADIO PANEL WILL SOMETIMES CHANGE TO VERY BRIGHT OR VERY DIM. THE KNOB TO CONTROL THE BRIGHTNESS DOES NOT WORK WHEN THIS HAPPENS. 6. A FEW TIMES THE A/C KICKED ON WHEN DRIVING AND WE WEREN'T USING THE AUTOMATIC CLIMATE CONTROL FEATURE. 7. AFTER THE CAR HAS BEEN PARKED IN THE GARAGE FOR HOURS, THE CONTROL PANEL WILL SPONTANEOUSLY LIGHT UP FOR NO REASON. 8 EVERYTHING POINTS TO CONTROL PANEL BUT SINCE PROBLEMS ARE INTERMITTANT DEALER WONT REPLACE. AND YOUR FORM STUPIDLY ALLOWS ONLY 1 DATE WHEN THERE WERE 20 INCIDENTS OVER A YEAR IN TIME.
Jan 15, 2020
MY A/C STOPPED WORKING AND MY MECHANIC FOUND THE PROBLEM TO BE THE CIRCUIT BOARD IN THE FUSE BOX UNDER THE HOOD. THIS BOX ALSO CONTROLS MANY OF THE VEHICLES FEATURES. HE HAD A VERY DIFFICULT TIME FINDING A NEW BOX. MY TOTAL COST WAS $461.00.
Jun 29, 2019
AROUND 50K THE SIDE DETECTION WARNING SYSTEM AND PARK ASSIST QUIT WORKING. UPON TAKING IT IN FOR REPAIRS WE FIND THAT THIS IS A MAJOR PROBLEM FOR THIS VEHICLE, AND REPLACEMENT PARTS ARE AT A SHORTAGE..DUE TO HIGH VOLUME OF REPAIRS. WE CALLED GM CUSTOMER CARE AND THEY STATE THERE IS NO RECALL AND OUR REPAIR WILL BE OVER $1000 TO FIX THIS PROBLEM. WE FEEL THIS IS UNFAIR PRACTICE SINCE THEY ARE AWARE THEY HAVE THIS PROBLEM.
Apr 26, 2018
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 55 MPH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE FAILURE PREVENTED THE RADIO, FUEL GAUGE, AND OTHER COMPONENTS FROM WORKING. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE FOR DIAGNOSTIC TESTING, BUT NO FAILURE CODES WERE PRODUCED. THE CONTACT TOOK THE VEHICLE TO KOCOUREK GMC (1500 MORNING GLORY LN, WAUSAU, WI 54401) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WOULD HAVE TO PAY REGULAR PRICE IN ORDER TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE UNRELATED RECALL ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Jan 11, 2018
+ 2 more complaints for this component
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
6 complaints
The exhaust and emissions system appears to have failed or is malfunctioning, including the catalytic converter and potentially the exhaust manifold or upstream exhaust components. The engine and fuel/propulsion system are also affected, as evidenced by sputtering and drivability issues. The vehicle and affected components are available for inspection upon request. Exhaust and/or fuel fumes enter the passenger cabin, particularly when the heater or air conditioning is operating. This creates a risk of exposure to harmful exhaust gases, including potential carbon monoxide, which poses a serious health and safety risk to vehicle occupants. The vehicle also sputters and hesitates, which could lead to unsafe driving conditions, especially in traffic or at highway speeds. Yes. The issue has been confirmed through diagnostic trouble codes indicating catalytic converter efficiency failure. Despite replacement of spark plugs and sensors, the problem continues to recur, indicating an underlying exhaust or emissions system defect rather than routine maintenance. The vehicle has been inspected by service professionals for diagnostic purposes. The manufacturer has not physically inspected the vehicle, and no inspections have been performed by police or insurance representatives to date. The check engine light illuminated prior to and during the issue. Additional symptoms included engine sputtering, loss of smooth acceleration, and a strong exhaust or fuel odor inside the cabin when the HVAC system is in use. These symptoms have recurred over time despite repairs.
Jan 07, 2026
While driving on the highway at speed limit 75mph, the vehicle (without warning ️) suddenly went into (Reduced Power Engine Mode/ Service Stabilitrack) jerked and slowed down to 35mp almost causing a pile up as cars behind and next to me where still driving above 70mph. If not for my quick reaction to turn on emergency lights cars behind me would have hit me. Immediately after I got off the highway I drove the car (at 35mph as fast as it went) to my nearest Pepboys. Here the vehicle was serviced for nearly a month until the problem was fixed. The cost was almost $6500 GMC has failed to notify customers if this potential issue which not only risks the lives of the drivers and passengers of the 2013 Terrain but those driving alongside it. This is not a new issue as I found the testimonies of many other GMC owners tell a similar dangerous experience. Please help! I have detailed invoices of the repairs.
Dec 06, 2022
Vehicle burns excessive amounts of oil. I need to add oil almost every time I drive. This could result in catastrophic engine failure. GMC and Chevrolet know about this problem, but refuse to issue a recall for this engine.
Oct 25, 2022
IIN EARLY 2020 I REACHED OUT TO 2 DIFFERENT GMC DEALERSHIPS IN REGARD TO THE RECALLS THAT EXISTED ON MY VEHICLE'S ENGINE AND OIL CONSUMPTION. THE VEHICLE WAS OVERCONSUMING OIL (I WOULD TRACK THE OIL LEVELS) AND NEEDED EXCESSIVE OIL CHANGES. THE FIRST DEALERSHIP SAID THAT MY VEHICLE DIDN'T QUALIFY FOR THE RECALL DUE TO MILEAGE WHEN I JUST RECEIVED THE RECALL NOTICE. SECOND DEALERSHIP WOULDN'T EVEN LOOK AT VEHICLE. A FEW MONTHS LATER THE ENGINE BLEW, SPILLING OIL EVERYWHERE. THE ENGINE NOW NEEDS A TOTAL ENGINE REPLACEMENT. HAD THE DEALERSHIPS AGREED TO LOOK AT THE OIL CONSUMPTION ISSUES THE VEHICLE WAS HAVING AND HAD KNOWLEDGE OF THE GMC RECALLS ON THE VEHICLE, I WOULDN'T HAVE AN INOPERABLE VEHICLE AND NEEDED TO PURCHASE A NEW VEHICLE DUE TO THE ENGINE ISSUES NOT BEING COVERED THAT WERE COMMON KNOWLEDGE ON THESE MAKE/MODEL/YEAR VEHICLES. I HAVE TRIED TO WORK WITH DEALERSHIPS AS WELL AS MY THE FINANCER OF THE VEHICLE, GMC NEEDS TO ACKNOWLEDGE THIS ISSUE AND CONTACT ME. SINCE THE WARRANTY ENDED ON THE VEHICLE THE 1ST YEAR I OWNED IT, I HAVE PUT NEARLY $10,000 INTO FAULTY PARTS AND REPLACEMENTS ON THE VEHICLE THAT WEREN'T "COVERED". I WOULD LIKE THIS SITUATION INVESTIGATED DUE TO THE SAFETY ISSUES THE ENGINE CAUSED THAT WERE REFUSED TO BE LOOKED AT AND NOW THE NEGATIVE FINANCIAL ASPECT IT HAS CAUSED ME.
Apr 12, 2021
THE REAR MAIN SEAL ON THE ENGINE BLEW OUT WHILE DRIVING DUE TO THE PCV SYSTEM BEING FAULTY. MY CAR DIED IN THE MIDDLE OF A BUSY INTERSECTION WITHOUT WARNING IN 10 DEGREE WEATHER WITH NEGATIVE 10 DEGREE WINDCHILL, LEAVING MY FAMILY AND STRANDED WITHOUT THE ABILITY TO EVEN GET HEAT INTO THE CAR.
Mar 08, 2019
+ 1 more complaint for this component
FUEL/PROPULSION SYSTEM
6 complaints
vehicle started running rough when driven, mechanic found fuel pump putting fuel into oil. could have caught fire! pump replaced and trashed. check engine light was only warning other then rought running engine.
Nov 09, 2024
When refueling, and having the fill nozzle locked on for auto shutoff, the fuel overflows and drains out of the fuel fill cavity and drips on the right rear tire. This usually results in gasoline smell in the car. This happens on most fuel nozzles. I should have reported it years ago.
Apr 07, 2024
WE LIVE IN CALIFORNIA AND THE CARB FUEL PUMP NOZZLES ARE CUMBERSOME BEASTS. BUT THE NOZZLE POPS OUT OF THE FUEL FILLER WHEN PLACED ON AUTO-FILL AT 4 OUT OF 5 GAS STATIONS. IT'S DANGEROUS WHEN IT POPS OUT AND FALLS ON THE GROUND SOMETIMES PUMPING GAS ALL OVER. I TOOK THE TERRAIN TO THE DEALER AND OF COURCE THEY CAN'T FIND ANYTHING WRONG WITH IT. WHAT GIVES AND WHAT'S THE FIX?
Sep 09, 2016
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED A FUEL ODOR. THE CONTACT ALSO NOTICED THAT THE FUEL GAUGE WAS LOWERING. THE CONTACT EXITED THE VEHICLE AND NOTICED A PUDDLE UNDERNEATH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. UPDATED 09/27/16*LJ *CN
Jul 26, 2016
I WAS ABOUT TO SWITCH LANES ON HIGHWAY FROM ON RAMP TRAVELLING APRPOX 60 MPH AND ACCELERATING WHEN MY VEHICLE SUDDELING STOPPED ACCELERATING & SOMEONE PULLED UP ON MY SIDE TO INFORM ME I WAS LEAKING FUEL EVERYWHERE. I LOST NEARLY A FULL TANK OF GAS ON THE HIGHWAY. ONE OF THE MEN WHO STOPPED HAD WORKED ON GM VEHICLES IN THE PAST AND WAS ABLE TO CLIP SOMETHING TOGETHER TO SLOW THE LEAK. I DROVE TO THE DEALERSHIP AND THEY WERE NO HELP AND DIDN'T SEEM TO CARE ABOUT THE ISSUE OR HOW SERIOUS THIS WAS FOR A 2 YEAR OLD CAR WITH 37K MILES. I WAS TOLD I WAS OUT OF WARRANTY AND THEY WOULD NOT DO ANYTHING FOR ME AND WERE GOING TO CHARGE ME A $200 DIAGNOSTIC FEE. DISAPPOINTED BY THE POOR SERVICE I RECEIVED I TOOK THE CAR TO MY LOCAL MECHANIC WHO WORKS ON OUR OTHER VEHICLE. THEY WERE SHOCKED TO SEE A FUEL LINE ON A 2013 VEHICLE BREAK. THEY ORDERED THE REPLACEMENT FUEL LINE FROM GM AND I GOT MY CAR BACK ON 5 DAYS LATER. THE NEXT DAY I TOOK MY CAR OUT TO RUN ERRANDS AND WHEN RETURNING TO THE VEHICLE I NOTICED A STRONG SMELL OF GAS, UPON LOOKING UNDER THE CAR I NOTICED THAT THE FUEL LINE WAS STILL LEAKING AND FROM THE SAME PLACE! WE BROUGHT THE VEHICLE BACK TO THE SHOP AND THEY IMMEDIATELY GO IN TOUCH WITH GM WHO SENT OUT ANOTHER REPLACEMENT PART AND ALSO RECOMMENDED ALSO REPLACING THE METAL LINE AS THEY HAD BEEN SEEING SOME ISSUES WITH THIS LINE. UNDER THE RECOMMENDATION OF GM THE SHOP REPLACED BOTH LINES AND I GOT MY CAR BACK 3 DAYS LATER. THE PROBLEMS I HAVE EXPERIENCED ARE UNACCEPTABLE AND COULD BE VERY DANGEROUS. FORTUNATELY NO ONE WAS HURT BUT HAD I BEEN IN THE HIGH SPEED LANE AND TRAVELING AT FULL SPEED LIMIT WHEN THIS HAPPEN I OR SOMEONE ELSE COULD HAVE BEEN SERIOUSLY INJURED BY THIS ISSUE. GIVEN THE AGE OF THE CAR AND LOW MILEAGE THIS IS NOT A WEAR AND TEAR ISSUE, THIS IS 100% A DEFECTIVE PART OR MFG PROBLEM THAT I EXPECT GM TO REIMBURSE $670 FOR REPAIR.
Dec 08, 2015
+ 1 more complaint for this component
ENGINE AND ENGINE COOLING
5 complaints
The contact owns a 2013 GMC Terrain. The contact stated that while driving 30 MPH, the vehicle hesitated with the check engine warning light illuminated. The contact also stated that while coming to a stop, the vehicle lost automotive power. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed due to the engine consuming oil. The mechanic informed the contact that the engine could be repaired and suggested that the engine needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.
Aug 06, 2025
The contact owns a 2013 GMC Terrain. The contact stated that when slowing down to come to a stop, the vehicle was jumping and hesitating, causing the contact to shift into neutral(N) to stop the vehicle and prevent the vehicle from shaking. There was a fuel odor that smelled like rotten eggs. The check engine warning light was intermittently illuminated at first but became a constant failure. The vehicle was previously included in the emissions recall N192268180; NHTSA Campaign Number: 10183214 (Engine and Engine Cooling); with DTC: P0420 and the vehicle was repaired; however, the contact stated that the repair was performed had not matched the repair in the Emissions recall. The contact stated that the dealer had replaced the oxygen sensor instead of the catalytic converter and oxygen sensors as stated in the remedy. The dealer was contacted and confirmed that the VIN was included in NHTSA Campaign Number: 10183214 (Engine and Engine Cooling); however, since the repair was marked completed, there were no additional repairs available due to the mileage. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Jan 28, 2025
See attached document from complainant
Oct 05, 2023
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO SMELLING EXHAUST IN VEHICLE. THE CONSUMER STATED THE DEALER ADVISED THERE WAS A CRACKED MANIFOLD AND REQUIRED A NEW CATALYTIC CONVERTER. THE VEHICLE WAS REPAIRED. SIX MONTHS LATER, THE VEHICLE BEGAN SURGING WHILE SITTING IDLE AND STALLED OUT. THE TIMING CHAIN WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF REPAIRS.
Feb 04, 2022
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS TOWED TO 500 AUTOMOTIVE CHEVROLET BUICK GMC (1700 IN-163, CLINTON, IN 47842, (765) 832-2421) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Mar 15, 2019
ELECTRICAL SYSTEM,ENGINE
4 complaints
Sudden Excessive Oil Consumption, Engine Seized, Oil Pressure Alert Warning Failed to alert driver that the car was bone dry with no oil, and the Information Screen indicated that 25% Oil Life was Remaining, when the car was bone dry with no oil. FYI - GM paid for 50% on costs of a replaced repurposed engine. And yet there is/was no recall? They should have paid 100%
Mar 10, 2023
I HAVE CALLED GM ON NUMEROUS OCCASIONS REGARDING MY ENGINE FAILING WHILE DRIVING. STALLING IN THE MIDDLE OF BUSY INTERSECTIONS. THEY OPENED AT LEAST 7 CASES INVOLVING THIS SAME SITUATION AND KNOWING MY FEAR OF GETTING KILLED WHEN THIS VEHICLE JUST SHUTS OFF WHILE DRIVING OR JUST TURNING A CORNER OR WAITING AT A STOP LIGHT!! MY HEATER DID NOT WORK, MY RADIO WILL FREEZE UP AND IS NON FUNCTIONING SOMETIMES..I'M AFRAID TO DRIVE WITH MY GRANDCHILDREN. AS I WRITE THIS MY ENGINE LIGHT CAME ON AGAIN AFTER A $1,000 REPAIR OF THE TIMING CHAIN. THIS HAPPENED WHILE I WAS DRIVING HOME FROM WORK AT 1:30 IN THE MORNING ON A COUNTRY ROAD AND A SHERIFF DEPUTY HAPPENED TO BE PATROLLING SND HELPED ME BY CALLING A TOWING SERVICE BECAUSE MY SUV WOULD NOT START.. THE DEPUTY EVEN GOT MY MANUAL OUT TO SEE IF HE COULD FIGURE OUT THE PROBLEM.. WHEN I CALLED GM I WAS TREATED SOOO DISRESPECTFULLY BY A GIRL THAT WAS ASSIGNED TO MY CASES.. I DO HAVE RECEIPTS AND THE CASES NUMBERS AND DATES WROTE DOWN WHEN I TALKED TO GM.. I NEED A SAFE VEHICLE AND I OWE $19,000 STILL AND NOW IT'S ONLY WORTH $6,000... I'M A WIDOW AND ONLY MAKING ENDS MEET.. THIS HAS BEEN A SCARY STRUGGLE... PLEASE HELP!! THANK YOU AND GOD BLESS.🙏🏼
Nov 24, 2020
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD. IN ADDITION, THE INSTRUMENT PANEL SHORTED OUT DUE TO AN ELECTRICAL FAILURE, WHICH ALSO CAUSED ALL THE GAUGES AND WARNING INDICATORS NOT TO FUNCTION. THE DEALER (CARLSBAD BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-5311) WAS NOTIFIED OF THE FAILURES. THE DEALER FOUND DIAGNOSTIC FAILURE CODES P0496, P0171, AND P0174, WHICH DETECTED PRESSURE IN THE EVAPORATIVE SYSTEM. THE DEALER STATED THAT MORE DIAGNOSTIC TESTING WOULD BE NEEDED TO DETERMINE A REMEDY. THE VEHICLE WAS ALSO TAKEN TO SUBURBAN CADILLAC OF COSTA MESA (2600 HARBOR BLVD, COSTA MESA, CA 92626, (877) 844-8058) WHERE AN APPOINTMENT FOR DIAGNOSTIC TESTING WAS SCHEDULED. THE CONTACT RECEIVED A DOCUMENT THAT DID NOT SPECIFICALLY INDICATE THAT IT WAS A MANUFACTURER RECALL. THE CONTACT CALLED THE MANUFACTURER TO DETERMINE IF THEY SENT HER A CAMPAIGN NOTICE PERTAINING TO THE ELECTRICAL AND ENGINE COMPONENTS FOR CASE NUMBER: [XXX]. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *LN *TT
May 03, 2018
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 65 MPH, THE FRONT COLLISION ALERT SENSOR ILLUMINATED AND THE VEHICLE DECREASED IN SPEED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE VEHICLE WAS WORKING PROPERLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 8,033. UPDATED 8/22/14*CN
May 08, 2014
UNKNOWN OR OTHER,ENGINE
4 complaints
I have almost been in 3 accidents. My 2013 Terrain has stalled while driving..Cut off at lights. Engine reduced while driving and massive oil leak that gas caused timing chain and engine failure. I have read other complaints, and this is sad GMC has been allowed to get away with this. These engines are dangerous and need to be replaced before someone looses their life.
Jan 17, 2023
I was driving my 2013 GMC Terrain to a friends house, I stopped at a stop light, when I picked up speed, the car stalled and wouldn't get up to speed. Eventually, it did pick up speed. I went to turn into her neighborhood and the same thing happened. Trying to get to the destination, I continued into the neighborhood. I stopped at a stop sign, and when I tried to accelerate, the car died. No indicator lights were engaged. I turned the car off and waited a minute or so and turned it back on. I got to her house, and charged my battery and drove home without issue. The next day, I went to have my battery checked and they alerted me to a horrible oil leak. I had the car towed to the dealership. The next day, the dealership told me that GMC would specifically have to look at the vehicle to diagnose. I had the car towed to my trusted mechanic and he told me the rear main oil seal blew out and found a service bulletin regarding this issue #14882. I made an appointment with the dealership only to find out that this isn't covered under the bulletin, because it expired in November of 2022, and it's not covered under my warranty. The warranty company stated, "if there isn't evidence of moisture in the PCV it would be covered, but since it's a known issue and a consistent problem with the vehicle, it's not covered." So, my only choice is to pay out of pocket for a defective part that will continue to break and cause the rear main oil seal to blow out of the car, potentially putting me and my 9 year old daughter at risk, because GMC isn't acknowledging this issue and recalling the faulty part that is the ROOT of the problem and has been widely reported. There is also a class action lawsuit that is currently open and ongoing (Case 2:22-cv-10785-MAG-JJCG) which is trying to hold GMC responsible for not recalling the part sooner - when they were made aware of it - putting thousands of consumers at risk. It's also fraudulent for this information to not be disclosed at point of sale.
Jan 04, 2023
OIL WAS POURING OUT FROM THE BOTTOM OF OUR 2013 GMC TERRAIN, "LOW OIL PRESSURE SHUT OFF ENGINE" SIGNAL CAME ON THE DASHBOARD. TERRAIN HAD TO BE TOWED TO A LOCAL SHOP WHERE THEY RAN A DIAGNOSTIC TEST. DIAGNOSTIC TEST CAME BACK WITH #19-NA-021. WE WERE INFORMED ABOUT SB-10057977-8108, A RECALL FROM GM INVOLVING AN OIL LEAK FROM REAR PART OF ENGINE. WE HAVE ALSO BEEN INFORMED THAT OUR VIN IS INELIGIBLE AND CANNOT BE PROTECTED THROUGH THE SPECIAL COVERAGE, BUT ARE REQUESTING AN INVESTIGATION INTO THE MATTER.
Jan 05, 2021
OUR TERRAIN STARTED KNOCKING RIGHT BEFORE IT'S DUE FOR AN OIL CHANGE. WE CHECKED IT AND IT HAD NO OIL. THE DEALERSHIP HAS BRUSHED IT AWAY AND STATED THAT IT'S NOT LEAKING BUT COULD BE BURNING THE OIL. IT WASN'T UNTIL WE TALKED TO A MECHANIC THAT WE WERE TOLD THAT CERTAIN GMC VEHICLES BURNING OIL AND THAT IT IS RECOMMENDED WE SPEND MORE MONEY ON MORE OIL REPLACING 1 QUART EVERY 1000 MILES. WE ALSO FOUND THAT OUR RADIO STOPPED WORKING BUT BECAUSE THE DEALERSHIP FAILED TO INFORM US THAT THE WARRANTY WE GOT DIDN'T COVER THE RADIO. THEY TOLD US WE COULD GET IT REPAIRED BUT WE WOULD HAVE TO PAY OUT OF POCKET. THIS WILL BE THE LAST TIME WE BUY A GMC OR A CHEVY SUV DUE TO THE ISSUES WITH GETTING THE REPAIRS DONE AND THE FACT THAT WE WANT A RELIABLE VEHICLE.
May 24, 2019
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
3 complaints
I hit a pot hole and a stabilitrack error popped up. Also reduced engine power I was miles from home and could have easily caused a major accident on the road.
Jul 07, 2024
Vehicle stopped while driving three different times. Whenever alarm is turned on, car sometimes does not start next day. I've had to jump start it over 7 times in 9 months. Vehicle scheduled for review by dealer in three weeks.
Jan 28, 2022
When driving my Terrain, my traction control light came on, then a message on the display saying service stabilitrack and engine power is reduced. I couldn't go over a certain speed. I've taken it to Autozone to be put on the computer and it shows up stabilitrack. The car stops running and it takes a few minutes to get it running again. I just bought the car and I'm having problems with these lights and controls. I have read online about this same issue. Is this a recall or does it have to be more complaints about this first? I love my car but these issues are too much. The car has 211k miles on it. Please help me
Sep 10, 2021
ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
The engine locked up due to oil leaking into it. This is a known issue with GM on these model cars but instead of issuing a recall they issued a special warranty that expired leaving consumers with these vehicles to be responsible for this repair which cost over $8,000.
Jun 22, 2024
When driving vehicle loses power, upon pushing accelerator there is no acceleration and vehicle keeps losing speed. This happens at any given time.
Nov 24, 2023
LESS THAN A MONTH AGO, WHILE DRIVING ON INTERSTATE 95 IN THE LEFT LANE DURING RUSH HOUR THE ENGINE BLEW ON A 2 YEAR OLD GMC TERRAIN. HOW THIS IS AT ALL POSSIBLE I HAVE NO CLUE, BUT LUCKILY ENOUGH I WAS ABLE TO SAFELY COAST OVER TO THE RIGHT SHOULDER AND AWAIT FOR A TOW TRUCK. BELOW IS THE BACKGROUND INFORMATION, AS WELL AS THE HEADACHE I HAVE HAD TO UNDERGO SINCE THIS HAPPENED. -1 MONTH PRIOR TO THE ENGINE BEING BLOWN I HAD TAKEN THE CAR IN FOR A 5,000 MILE CHECK-UP -NIGHT BEFORE THE INCIDENT THERE WAS A FLUTTERING NOISE HEARD FROM THE ENGINE, SO PLANNED ON TAKING TO SHEEHAN THE NEXT MORNING AT APPROXIMATELY 9:30 AM ON 3/17/2015 WAS DRIVING ON INTERSTATE 95 IN THE LEFT LANE DURING RUSH HOUR AND THE RPMS DROPPED TO ZERO -WITNESS SOMETHING THAT LOOKED LIKE OIL LEAKING FROM THE ENGINE WAS TOLD TO SHEEHAN BUICK GMC WHERE THEY LOOKED AT IT AND THE NEXT DAY REPORTED THAT THE ENGINE BLEW, A ROD TO THE PISTON SNAPPED AND TORE A HOLE THROUGH THE SIDE OF THE ENGINE -WAS TOLD BY SERVICE MANAGER THAT WHEN THE ENGINE WENT IT "GRENADE" INSIDE AND RESULTED IN LONGER TO FIX AND REPLACING MORE PARTS LIKE A MANIFOLD. -SINCE IT WAS FIXED I HAD NO OTHER CHOICE BUT TO TAKE THE CAR BACK I LEFT THE SHOP AND GOT ON INTERSTATE 95 FOR ABOUT 10 MILES WHEN I NOTICED THE CHECK-ENGINE LIGHT ON IMMEDIATELY RETURNED TO SHEEHAN AND TOOK THE LOANER BACK -WAS TOLD NOW HAD TO REPLACE THE FUEL INJECTORS -2 WEEKS AFTER THAT WEEK REPAID ENGINE LIGHT ON AGAIN FOR A WIRE HARNESS. *TR
Apr 28, 2015
ENGINE AND ENGINE COOLING,ENGINE
3 complaints
The contact owns a 2013 GMC Terrain. The contact stated that the vehicle was consuming 1 to 3 quarts of oil for every few miles. The contact stated that the cross member was covered in oil. The vehicle was taken to the local dealer, where it was diagnosed that the timing chain had jumped and there was no compression in the engine. The contact was informed that the rod bearings were damaged. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 143,000.
Aug 22, 2023
The contact's mother owns a 2013 GMC Terrain. The contact stated while she was driving at approximately 30 MPH, the vehicle shuddered and stalled. The contact stated that the check engine warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the cam shaft sensor and timing chain needed to be replaced. Additionally, the dealer found that the oil level was very low level after having had an oil change the same day. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 129,000. The VIN was unavailable.
Feb 14, 2023
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THEY WERE AWARE OF THE FAILURE. THE TECHNICIAN STATED THAT THE POSITIVE CRANKCASE VENTILATION HOLE IN THE INTAKE MANIFOLD WAS TOO SMALL AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,700. *BF CONSUMER STATED MANAGED TO RESTART THE MOTOR AND PULLED INTO PARKING LOT. I CHECKED THE CAR OVER AND FOUND OIL OM THE GROUND UNDER THE CAR AND A TRAIL OF OIL COMING INTO THE PARKING LOT. CONSUMER WAS TOLD BY A MECHANIC THESE VEHICLES HAVE THIS PROBLEM. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Feb 19, 2019
VISIBILITY
3 complaints
The contact owns a 2013 GMC Terrain. The contact received a recall notification for NHTSA Campaign number: 16V582000 (Visibility). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Aug 04, 2021
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD WIPERS MALFUNCTION WHILE DRIVING. *SMD THE CONSUMER STATED THAT WINDSHIELD WIPERS FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS REPAIRED WITH THE SAME MODEL PART THAT FAILED. THE CONSUMER IS IN POSSESSION OF THE OLD PART. THE CONSUMER REQUESTED REIMBURSEMENT. *JS
Jun 06, 2017
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR WINDSHIELD WIPER MODULE RECALL REPAIRS. *SMD THE CONSUMER STATED PRIOR TO RECEIVING THE RECALL NOTICE, THE WINDSHIELD WIPERS STOPPED WORKING. THE CONSUMER STATED THE VEHICLE WAS A LEASE, AND HAS SINCE TURNED IT IN. *JB
Dec 01, 2016
SEATS
3 complaints
I REMOTE STARTED MY CAR AND WHEN I GOT NEAR MY CAR I COULD SMELL SOMETHING BURNING AND I OPENED THE DOOR AND SAW SMOKE COMING UP THROUGH THE DRIVERS SEAT. BURNED A HOLE ABOUT THE SIZE OF A DIME.
Mar 26, 2019
MY FRONT PASSENGER MANUAL SEAT IS STUCK IN THE LAST POSITION IT WAS IN. THE FRONT DRIVER'S MANUAL SEAT MOVES VERY SMOOTHLY. AM HAVING THE CAR CHECKED WEDNESDAY, 9-26, BUT THOUGHT I'D CHECK ON POSSIBLE RECALLS PRIOR TO GETTING IT LOOKED AT. THE CAR WAS STATIONARY WHEN I FIRST DISCOVERED IT.
Sep 24, 2018
MY DRIVER'S SEAT FELL TO ITS LOWEST POSITION WHILE I WAS DRIVING. WHEN I GOT A CHANCE TOO PULL OVER AND INSPECT I FOUND THAT THE BOLT HAD FALLEN OUT. *TR
Dec 13, 2016
SERVICE BRAKES
3 complaints
PURCHASED 2013 GMC TERRAIN DENALI BRAND NEW; VEHICLE HAD APPROX 5000 MILES WHEN THIS INCIDENT TOOK PLACE. WHILE OUT TO MOUNTAINS AND JUST STARTING TO HEADING DOWN A STEEP GRADE ON A DIRT/GRAVEL ROAD (JUST STARTED MOVING AND WAS TRAVELING LESS THAN 5MPH), ABS KICKED IN AND WOULDN'T STOP, PREVENTING THE BREAK FROM BEING PRESSED. THIS CONTINUED FOR ABOUT A HALF MILE DOWN THIS STEEP GRADE ROAD WITH A CLIFF ON ONE SIDE AND A MOUNTAIN FACE ON THE OTHER. THE VEHICLE CONTINUED TO MOVE DOWN THE MOUNTAIN PICKING UP SPEED THE ENTIRE TIME. I TRIED EVERYTHING I COULD THINK OF TO GET THE ABS TO RELEASE THE BREAKS SO THAT I COULD USE THEM AGAIN. I TRIED TO PUMP THE BREAKS, SHIFTED FROM M1 TO DRIVE, THEN TO NEUTRAL, THEN TO REVERSE, ALL TO NO AVAIL. I ALSO TRIED TO JUST NOT DO ANYTHING, NOT TOUCH THE BREAKS, AND SEE IF THE BREAKS WOULD RELEASE AND I STILL CONTINUED DOWN THE MOUNTAIN WITHOUT THE ABILITY TO STOP. AFTER TRAVELING APPROX 1/2 MILE DOWN THE MOUNTAIN I HIT THE EMERGENCY BREAKS WHICH DID STOP THE VEHICLE. ONLY AFTER THE VEHICLE CAME TO A COMPLETE STOP DID THE BREAKS BECOME FUNCTIONAL AGAIN. THE VEHICLE WAS DAMAGED DURING THE RAPID DECENT DOWN THE MOUNTAIN SIDE. MY FAMILY AND I CAME VERY CLOSE TO DEATH THAT DAY AND ALL COULD'VE BEEN KILLED DUE TO THIS DEFECT. BUYERS SHOULD BE AWARE OF THIS ISSUE. *TR
Jun 18, 2013
TL* THE CONTACT RENTED A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Apr 23, 2013
WHEN I WENT TO APPLY BRAKES AT STOP SIGN I FOUND THAT THE BRAKE PEDAL WAS VERY BADLY PLACED SO MY FOOT MISSED THE BRAKE AND I WENT THRU THE STOP SIGN INTO ONCOMING TRAFFIC. (FORTUNATELY,I WAS ABLE TO SWERVE OUT OF THE ONCOMING LANE) OVER THE FOLLOWING WEEK, MY FOOT HAD TO RELEARN THE POSITION OF THE PEDAL. THIS IS A SERIOUS SAFETY HAZARD. THIS WAS A RENTAL CAR. *TR
Mar 22, 2013
AIR BAGS,ENGINE
2 complaints
My airbag indicator lit up and I was not involved in any accident or even a fender bender. After this the engine indicator lit up as well, I had to replace the battery, change spark plugs at the local Firestone. Now I have a problem with the theft indicator and the vehicle does not turn on. Several problems have come up since the airbag indicator lit up.
Aug 13, 2023
THE AIRBAG LIGHT WILL NOT GO OFF..THE BIGGEST PROBLEM IS THE ACCELERATION ISSUES..WHEN I GIVE THE GAS TO INCREASE SPEED IT HESITATE..AND SOMETIMES THE ENGINE RACES FOR NO REASON..AND WHEN I PUT THE CAR IN DRIVE IT WILL NOT GO..IT GETS STUCK..I HAVE TO PUT IT IN PARK FOR A MINUTE THE PUT IT BACK INTO DRIVE THEN IT WILL GO.
Apr 06, 2018
SUSPENSION
2 complaints
The contact owns a 2013 GMC Terrain. The contact stated while driving 10 MPH, the contact heard a sound coming from the rear of the vehicle and had the shocks replaced. While the vehicle was getting a routine oil change, the mechanic noticed that the vehicle was rusted, causing the rear suspension trailing arms to detach from the vehicle. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The failure mileage was 125,000.
Nov 29, 2022
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 3 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD A LOUD METAL NOISE COMING FROM THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 11/29/16*LJ
Sep 16, 2016
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
I've been having same issues Occurring since I Signed my purchase agreement. The constant rattle at about 1500 RPM, The oil leaves At such a rapid rate That I have to monitor it every day As to make sure the level doesn't go too low. I've only had the vehicle since September 2022 and here it is Halloween 2022 and I'm down over $2000 maintenance costs and maintenance costs trying to prevent catastrophic failure with the engine that I know is coming! OBDII code reads P0171
Oct 30, 2022
I’ve been having a issue with my oil consumption and display messages about servicing the stabilitrak and traction control. I could be driving and suddenly my engine power is reduced asking with these two messages. I received a letter from GMC about the excessive oil consumption due to degraded catalytic converter and/or oxygen sensor. The one oxygen sensor was replaced before I received the letter. The letter states I should get the oil consumption diagnosed. I’ve went 4 times now and the oil dipstick smells like gas but the dealership is saying the special coverage has expired. My letter says otherwise. Why send a letter about a possible issue and then not help to fix it?
Jul 26, 2021
SUSPENSION,UNKNOWN OR OTHER
2 complaints
Water in spare tire component area stays there even when it rains and during car washes; also I replace the suspension and still hearing cracking noise as I make turns
May 24, 2022
WHILE DECELERATING FROM ABOUT 35 OR 40 MPH WHEN YOU APPLY THE BRAKES THEN COME TO COMPLETE STOP THE VEHICLE ON THE REAR END WILL START TO LOUDLY THUMP, IT STARTS OUT SLOWLY THUMPING AND BEGINS TO SPEED UP AND WHEN YOU START TO RELEASE THE BRAKE IT BEGINS TO SLOW DOWN AND STOP ONCE ONE BEGINS TO ACCELERATE. WE HAVE HAD THE ISSUE ONGOING FOR ABOUT 3 MONTHS NOW, IT STARTED ABOUT 2 OR 3 WEEKS AFTER WE GOT THE VEHICLE AND IT HAS BEEN IN THE SHOP ABOUT 6 TIMES. THE VEHICLE HAD ABOUT 2200 MILES ON IT AND THE DEALER SAID IT WAS A 'LIKE NEW' LOANER VEHICLE. THE MECHANICS SAID THEY THOUGHT IT WAS A EXHAUST, SOMETHING WITH THE REAR BRAKES, OR MAYBE A PANEL IN THE BACK OF THE VEHICLE, THEY HAVE TIGHTENED, AND REPLACED ALMOST THE ENTIRE REAR OF THE VEHICLE AND THE PROBLEM STILL PERSISTS. THEY CANNOT FIGURE OUT THE PROBLEM AND I AM AFRAID IT MIGHT BECOME A SAFETY HAZARD. THE DEALER HAS CALLED GMC AND THE DEALER SAID GMC WILL NOT DO ANYTHING FOR US. *JB
Sep 03, 2013
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
MY VEHICLE EATS UP OIL. I JUST RECENTLY FOUND OUT ABOUT THE EXCESSIVE OIL CONSUMPTION INVESTIGATION. MY CHECK ENGINE LIGHT HAS BEEN COMING ON. SOMETIMES WHEN I FILL IT WITH GAS IT GOES OFF. A WEEK AGO IT CAME ON AND THEN AS I WAS DRIVING DOWN A BUSY STREET MY TRACTION CONTROL LIGHT CAME ON, THEN A MESSAGE ON THE DISPLAY SAYING SERVICE STABILITRACK AND ENGINE POWER IS REDUCED. I COULDN'T GO OVER 35MPH. I TOOK IT TO OREILY THE FOLLOWING MORNING AND THE CODE P0175 SHOWED 'FUEL SYSTEM TOO RICH'. I FOUND A RECALL OF AN O2 SENSOR. I COULDN'T GET INTO A GM SHOP FOR ANOTHER WEEK. TODAY THEY FIXED THE RECALL BUT TOLD ME THE SPECIAL COVERAGE ADJUSTMENT FOR THE OIL CONSUMPTION WAS EXPIRED IN 7/2020 FOR MY VEHICLE. I CHATTED WITH GM ONLINE AND THEY DIDN'T ANSWER ALL MY QUESTIONS. EVEN THOUGH I FOUND THE INFO ON THIS HERE WEBSITE ABOUT THE INVESTIGATION AND THE TIME LIMIT AND MILEAGE ON WHEN I COULD GET THIS PROBLEM FIXED, GM WOULD NOT EXPLAIN IN DETAIL TO CLARIFY THIS INFO. IT SAID 7 YEARS AND 6MOS OR 120K MILES FROM WHEN THE VEHICLE WAS PLACED IN SERVICE. THEY SAID THIRD PARTY SITES LIKE THESE AREN'T RELIABLE. THE SHOP MENTIONED I SHOULD JUST KEEP OIL IN IT AND THAT GETTING THE PISTONS FIXED WOULD BE $5K. MY EXTENDED WARRANTY DOES NOT COVER AND I WAS NEVER NOTIFIED ABOUT THE INVESTIGATION OTHERWISE I WOULD'VE NEVER GOTTEN THE VEHICLE OR AT LEAST GOT IT FIXED IN SAID TIME LIMIT.
Mar 29, 2021
I HAVE A 2013 GMC TERRAIN. I BOUGHT IT USED IN 2014. IT HAD ONE PREVIOUS OWNER. WHEN I BOUGHT THIS CAR, I DIDN'T NOTICE THE ABNORMAL NOISE IT MAKES. WHILE THE CAR IS EITHER IN DRIVER OR REVERSE, IT MAKES A WEIRD TICKING NOISE COMING FROM UNDER THE FRONT HOOD. THE NOISE GOES AWAY IN PARK. HOWEVER, THE NOISE CAN ONLY BE HEARD WHEN THE CAR IDOLS AT A CERTAIN RPM. THE CAR MAKES A RATTLE LIKE SOUND WHEN THE RPMS ARE LOW, LIKE BETWEEN 500 TO 1500. FOR EXAMPLE: WHEN I'M CRUISING DOWN TOWN AT SPEEDS OF ABOUT 25-45MPH, I CAN HERE THE RATTLE SOUND. WHEN I BACK INTO MY GARAGE, THE NOISE CAN BE HEARD EVEN LOUDER BECAUSE THE GARAGE AMPLIFIES THE SOUND. WHEN I USE CRUISE CONTROL TO ACCELERATE, IT DOES NOT MAKE THIS NOISE. ONLY WHEN I PUT MY FOOT ON THE GAS PEDAL. WHEN I TAKE MY FOOD OFF THE GAS, OR SPEED UP, THE SOUND GOES AWAY. IT'S NOT A LOW OIL TICK SOUND. IT'S A LITTLE DIFFERENT, LIKE SOMETHING IS LOOSE AND RATTLING. THIS NOISE HAS ALWAYS BEEN THERE BUT IT TOOK ME A WHILE TO REALIZE IT.
Aug 03, 2016
AIR BAGS,UNKNOWN OR OTHER
2 complaints
DASH IS CRACKED IN SEVERAL PLACES. MAIN CONCERN IS AROUND AIRBAGS. I HAVE USED WINDSHIELD COVER TO PROTECT FROM AN DAMAGE SINCE IT WAS NEW.
Nov 28, 2020
DASH BOARD ON MY GMC TRUCK IS CRACKED IN THREE PLACES. ONE OF THE PLACES IS A CORNER ON THE DASH THAT ENCASES THE AIRBAG. I HAVE RELIGIOUSLY COVERED THE DASH SINCE DAY ONE, BECAUSE I HAD A SIMILAR PROBLEM ON MY 2007 SIERRA. DASH CRACKED IN ONE PLACE. DEALER REPLACED IT FOR FREE.
Jan 12, 2020
WHEELS
2 complaints
TIRES CONSTANTLY LOSE AIR, SOMETIMES VERY SUDDENLY AND NORMALLY WHILE THE VEHICLE IS IN MOTION. THREE OF THE TIRES HAVE BEEN AFFECTED.
May 01, 2019
1. ON AUGUST 17, 2014 MY VIRTUALLY NEW 2013 GMC TERRAIN WITH LESS THAN ONLY A FEW THOUSAND MILES OF USE CRASHED DUE TO THE GENERAL MOTORS CORPORATION [GMC] GMC TERRAIN DEFECT IN DESIGN AND MANUFACTURING OF THIS VEHICLE AS CONFIRMED BY AN OFFICIAL GMC DEALER AS RECORDED HEREIN. THE DETAILS OF THIS INCIDENT ARE RECORDED BELOW AND REPRESENT ONLY A SMALL FRACTION OF MY MANY ATTEMPTS BY USPS MAIL, EMAIL AND TELEPHONE TO CONTACT GMC AND TO REGISTER MY COMPLAINT. GMC HAS NOT MADE ANY MEANINGFUL RESPONSE TO MY CONTACTS AND, IN POINT OF FACT AND IN TRUTH, GMC HAS ACTED TO INTIMIDATE, TERRORIZE AND BULLY ME! 2. DURING THE MORNING OF AUGUST 17, 2014 IN MY 2013 GMC TERRAIN WHILE TRAVELING SOUTH ON I-95 IN THE RIGHT LANE IN VIRGINIA, NEAR CHESTER, VIRGINIA, THE LEFT FRONT WHEEL SUDDENLY SEPARATED AND DETACHED FROM THIS VEHICLE CAUSING THE STEERING OF THE VEHICLE TO BECOME DISORDERED AND DEVIATE TO THE LEFT AND TO CRASH INTO THE CONCRETE BARRIER SEPARATING THE NORTH BOUND LANE OF I 95 FROM THE SOUTH BOUND LANE. MY DAMAGED VEHICLE WAS EVENTUALLY TOWED, AFTER SEVERAL HOURS, TO A GMC DEALERSHIP IN CHESTER, VIRGINIA AND THEN TO SECOND GMC DEALERSHIP IN CHESTER, VIRGINIA WHERE TEMPORARY REPAIRS WERE MADE AFTER MANY DELAYS AND LACK OF AVAILABILITY OF PARTS AND OTHER GMC GLITCHES. AFTER THE TEMPORARY REPAIRS WERE EFFECTED SIX DAYS LATER, AT 5:55 PM, MY VEHICLE WAS RETURNED TO ME. A COPY OF THE REPAIR FACILITY OF THE GMC DEALER: STROSNIDER CHEVROLET, INC., ATTESTING TO THESE FACTS, IS REPRINTED BELOW WHEREIN IT IS RECORDED: 'THE LEFT FRONT WHEEL, WHILE DRIVING, BEGAN TO COME LOOSE CAUSING THE STEERING TO BE DISTORTED RESULTING IN THE VEHICLE STRIKING THE CONCRETE CENTER DIVIDER AND THE WHEEL COMPLETELY CAST OUT FROM THE VEHICLE AND THE ENSUING BODY DAMAGE' FOR YOUR INFORMATION AND FOR INCLUSION IN MY FILE. *TR
Sep 24, 2014
AIR BAGS,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHEN THE BRAKE PEDAL WAS DEPRESSED AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO RESPOND AND THE BRAKE PEDAL TRAVELED TO THE FLOOR WITHOUT WARNING. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CURTAIN SIDE AIR BAGS DEPLOYED, HOWEVER THE DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,396.
Sep 27, 2016
DEAR SAFETY OFFICER, THIS IS TO BRING TO YOUR ATTENTION THAT I WISH TO PURSUE LEGAL ACTION AGAINST GMC. MY LIFE WAS AT RISK IN AN ACCIDENT. AS IT IS ACCIDENTS ARE UN-WELCOMED, TO ADD TO IT THE SAFETY FEATURE (AIRBAGS) FROM MY GMC VEHICLE CHASIS NO [XXX],ORIGIN CANADA,REGISTER IN UAE DID NOT FUNCTION AT ALL. A DEPLOY SIGN APPEARED ON THE DISPLAY, BUT NONE OF THE AIRBAGS FUNCTIONED AS REQUIRED. THE VEHICLE WAS PURCHASED BRAND NEW LESS THAN A YEAR AGO UNDER WARRANTY WITH COMPLETE SERVICE HISTORY. THE DAMAGE WAS SO MUCH TO THE VEHICLE THAT MY INSURANCE COMPANY DECLARED IT AS TOTAL LOSS AND ARE SETTLING WITH ME FOR THE AMOUNT THEY HAD INSURED THE VEHICLE FOR (OR A SUITABLE SUM). DESPITE THE EXTENT OF THE DAMAGE, THE AIRBAGS DID NOT FUNCTION, PUTTING MY LIFE AT RISK. A GMC REPLY WHICH PUTS SERIOUS QUESTIONS ON THE REAR IMPACT TEST PRACTICED IN DESIGN .A AIRBAG SYSTEM INTEGRATED WITH SEAT BELT AND WARNING SIGN, UPON CRASH FULLY EXTENDED BUT DID NOT ROLL BACK TO FACTORY SETTING IS CLEAR SIGN FOR VISUAL EVIDENCE.A EDR(EVIDENT DATA RECORDER)WILL NOT BE ACCESSED BY THE CUSTOMER DUE TO RIGHTS HELD BY THE MANUFACTURER FOR WARRANTY. AS SAFETY IS THE NORMS FOR US VEHICLES,A COMPLETE FAILURE OF MULTIPLE COLLISION RAISES THE DOUBT OF GMC COMPLYING WITH SAFETY DURING DESIGN AND TEST EXECUTION.WHAT WOULD BE THE MALFUNCTION OF SAFETY SYSTEM COULD BE INVESTIGATED IN ORDER TO MINIMIZE THE FATALITY IN THE DESIGN FEATURES.A THOROUGH INVESTIGATION IS NEEDED AFTER THE FINDING OF EDR RECORDINGS.I WILL BE RELIEVED IF THE FUTURE DESIGN IMPROVEMENT WILL SAVE MANY LIVES FROM SIMILAR CRASHES. IT WOULD BE MERCY OF GOD NOT BECAUSE OF AIRBAGS TWO LIVES HAVE BEEN SAVED . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Oct 30, 2013
Chest Clip, Buckle, Harness
1 complaint
Vehicle involved in a significant head on crash. Child was restrained in the right rear in Cosco Easy Elite All in One forward facing car seat. The buckle positioned between the legs failed by ripping through the plastic base of the car seat. The plastic base was damaged and the buckle was no longer attached to the car seat. Child sustained fatal injuries from this crash.
Nov 11, 2024
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING
1 complaint
The contact owns a 2013 GMC Terrain. The contact stated that the engine was making an abnormal knocking sound. While driving, at various speeds, the vehicle was jerking. The lights were dim. The contact had to add additional oil every 7 days. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.
Feb 21, 2024
EXTERIOR LIGHTING,ENGINE,VISIBILITY/WIPER
1 complaint
UNKNOWN
Oct 20, 2022
FUEL SYSTEM, GASOLINE,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2013 GMC Terrain. The contact stated that the dealer had previously performed an unknown repair for an exhaust leak; however, the failure recurred while starting the vehicle. The contact stated while driving at an undisclosed speed, a fuel odor was detected. The contact was concerned that her and her passenger had experienced carbon monoxide poisoning. The vehicle was taken to an independent mechanic who reset the fuel carbon sensor and replaced the fuel cap; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Aug 22, 2022
ENGINE,VISIBILITY/WIPER
1 complaint
My 2013 engine blew out, I did an oil change around February and a month later took my vehicle to aamco and they found a gallon of coolant in the engine. None of the warning lights came on prior to this happening at all whatsoever. The oil life was still at 32% with no oil in my engine. All 3 of my windshield wipers as well rotted within the year that I purchased the vehicle. Now I do not have a working vehicle at all whatsoever due to the engine and car not wanting to start. When I put the code reader in when it first happened it told me it was the camshaft sensor so I changed both sensors and all the spark plugs and even bought the crankshaft sensor and it was none of the above until later I found out it was the engine that blew. I have spent so much money on this vehicle it’s ridiculous.
Jun 30, 2022
STEERING,POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
Hello, I have spent a lot of money on this mobile car and even so, it continues to cause problems and the oil runs out too quickly.
May 07, 2022
VEHICLE SPEED CONTROL,ENGINE
1 complaint
Bought my 2013 Gmc Terrain with 84,000 miles for $16,000. At 97,774 miles had to have it serviced for excessive oil consumption with timing cover and front crank seal cleaned and timing cover gasket replaced. Cost over $700. Then at 100333 miles had to have a new timing chain put in and water pump also the camshaft and cam phasers cost over $2,000. Now it is around 121000 miles and the lights on dash light up while driving to service stability track and I can not go faster then about 30 miles an hour. It then goes off and randomly comes back on while driving at any speed. Also there is a HUGE OIL PROBLEM with oil not just dripping like a small leak but spewing basically from underneath vehicle. I have to literally put oil in my car before I drive it anywhere because it all leaks out while I drive. Was told by a macanic I have a leak where the engine meets the transmission and my options for fixing it are to totally replace the engine hahaha or get a new vehicle. Wtf GMC this is not ok!
Mar 11, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
While pulling out of my driveway the car stalled and the stabilitrak light came on. Car would not start again. Had it towed to dealership because it seemed something electrical was the issue and now they say it needs a complete new engine because it lost oil compression. No oil light has ever come on, no other lights and no oil leaking on our driveway or anywhere else that we’ve noticed. Dealership says they can’t tell us exactly why the engine failed. The car only has 53000 mikes on it. We bought it in august of 2014 and maintain it appropriately
Dec 01, 2021
STEERING,WHEELS,UNKNOWN OR OTHER
1 complaint
While driving, the traction control light turns on. Then the gauges all start fluctuation. The dash reads service park assist. Then service stabilitrak. It does not run properly. It shifts hard. I’ve had it to the dealership twice now. The issue is still not resolved and it’s going back next Monday. I feel it will again not be resolved after reading multiple forums of others having the same issue after spending thousands of dollars. This is frightening and stressful to say the least. My car has less then sixty thousand miles on it. I should not be having this issue.
Nov 22, 2021
VEHICLE SPEED CONTROL,ENGINE,VISIBILITY/WIPER
1 complaint
1. Engine burning oil, had to be replaced at 100,000 miles. In repair shop again, oil coming out of exhaust?? 2. Car would stall out while driving, try to accelerate at a red light, almost crashed a few times. Back window has been covered in oil from exhaust. Couldn't see. 3. Only used White Plains Buick/GMC for repairs. Car is there now. 4. NYS DMV is currently investigating 5. Check engine light just recently came on
Jul 25, 2021
Carry Handle, Shell, Base,Chest Clip, Buckle, Harness
1 complaint
On the car seat the latch does not come unlatched as soon as you press he red release button it in the font part of the car seat and the big red latch in the back of the car seat does not detach the car seat from the base of the car seat . My baby was chocking and I couldn’t get him out of the car seat ,I had to place my hands on my baby and flip the car seat over until the chocking stopped. And on the stroller the car seat doesn’t attach well and when it did it’s very hard to detach the car seat from stroller as in you would have to remove the baby from car seat just to remove the car seat from stroller.
Jul 24, 2021
ENGINE,FUEL SYSTEM, GASOLINE
1 complaint
The contact owned a 2013 GMC Terrain. The contact stated while attempting to park in a parking lot at 5 mph, the vehicle independently accelerated. As a result, the vehicle ran into a pole. The air bags did deploy. A police report was filed. The contact sustained some bruising and swelling on her face and left arm and the passenger sustained a bruised knee. No medical attention was required. The vehicle was not drivable and was towed to an impound lot. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and informed the contact that the vehicle was not under any recall. The contact was relating the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was 170,000.
Jun 23, 2021
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
MY CAR BEGAN MAKING ODD KNOCKING SOUNDS AND SINCE IT WAS DUE FOR AN OIL CHANGE, I MADE AN APPOINTMENT. THE DAY OF THE APPOINTMENT, AS I WAS DRIVING DOWN A BUSY STREET AND THE CAR LOCKED UP AND QUIT. I PULLED INTO A DRIVEWAY AND CALLED AAA. I TRIED TURNING THE VEHICLE ON A COUPLE OF TIMES AND IT MADE A SIGNIFICANTLY LOUD NOISE THAT WAS CONCERNING. AFTER A MECHANIC ASSESSED WHAT WAS WRONG, IT WAS DETERMINED THAT THE TIMING CHAIN NEEDED TO BE REPLACED AND THE CAR WAS NEARLY OUT OF OIL, EVEN THOUGH IT HAD NOT BEEN 3,000 MILES SINCE THE LAST OIL CHANGE. THE REPAIR COST OVER $2,000.
Feb 07, 2021
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
DRIVING HOME FROM WORK LAST NIGHT IN MY CAR AND WHEN I GOT TO MY NEIGHBORHOOD, I ROLLED DOWN THE WINDOW A TAD FOR SOME FRESH AIR, AND THEN NOTICED A WEIRD CRANKING SOUND COMING FROM UNDER THE HOOD. I CONTINUED HOME CAUTIOUSLY, NOTICING AT THIS POINT THAT WHEN I WOULD ACCELERATE THE CAR WOULD SHAKE SOME AND THE LIGHTS WOULD FLICKER SOME. I HAD NOT NOTICED ANYTHING ON THE 25 MILE DRIVE TO WORK THAT MORNING AND MOST OF THE DRIVE HOME UNTIL SLOWING DOWN FROM HIGHWAY TO NEIGHBORHOOD ROAD. WHEN I GOT TO MY CARPORT I PARKED MY CAR AND GOT OUT, NOTICING THE SMELL OF BURNING OIL. I QUICKLY LOOKED UNDERNEATH AND SAW OIL SPILLING, AND LOOKED BEHIND MY CAR TO SEE A HUGE LINE OF OIL FROM WHERE I HAD COME THROUGH THE NEIGHBORHOOD TO THE CARPORT. FAINT BLUE SMOKE WAS ALSO VISIBLE, AT THIS POINT I SHUT MY CAR OFF. THERE WAS NEVER A SINGLE INDICATION LIGHT OF ANY SORT AT ANY POINT IN TIME. I HAVE FULL SERVICE RECORDS I HAVE ALWAYS MAINTAINED MY CAR EVERY 5000 MILES OR LESS, LAST TIME BEING BARELY 2 MONTHS BEFORE THIS INCIDENT, $150 SERVICE AND FULL CHECKUP. 30 MINUTES LATER I CAME BACK OUT TO INSPECT AND EVERYWHERE ON THE UNDERSIDE OF MY CAR WAS DRIPPING OIL ON THE GROUND, A GOOD 7X3 FOOT AREA WITH DRIPS EVERYWHERE AND MAIN POOL NEAR THE FRONT. AFTER DOING SOME RESEARCH I HAVE SEEN MANY MANY CLAIMS DESCRIBING THIS EXACT PROBLEM WITH THE SAME YEAR AND MODEL AS ME, AS LITTLE AS 8 DAYS AGO POSTING ABOUT IT. I HAVE NEVER HAD ANY RECALLS OR NOTICES OF THIS PROBLEM BUT I SEE CLASS ACTION LAW SUITES OVER THIS OIL CONSUMPTION PROBLEM ONLINE, HOWEVER I SEE ALSO SEE ARTICLES SAYING HOW OVER 41,000 VINS WERE EXCLUDED AND PEOPLE ARE HAVING EXTREME PROBLEMS WITH THIS SITUATION. NON-PERSONAL INFO AS A YOUNG MAN WITH THIS BEING MY FIRST MAJOR PURCHASE, HAVING MAINTAINED MY CAR AS REQUIRED AND HAVING PAID $10980 I AM EXTREMELY UPSET BEING OUT OF TRANSPORTATION DUE TO MECHANICAL FLAW ON PISTON DESIGN
Jan 23, 2021
ENGINE,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
THE ENGINE IS CONSUMING OIL AT AN EXCESSIVE RATE.
Dec 14, 2020
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
I HAVE HAD THE PASSENGER SIDE HEADLIGHT REPLACED BY THE DEALER TWO TIMES. IT HAS BEEN SHORTING OUT AND COME TO FIND OUT THE PLUG THAT THE BULB CONNECTS TO HAS BEEN BROKEN AND NO ONE FIXED THE ISSUE. ALSO I HAD MY FRONT AXLE'S HAVING ISSUES.
Nov 10, 2020
ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
ENGINE POWER REDUCED LIGHT CAME ON AND THERE IS RATTLING NOISE UNDER THE HOOD. WE PULLED OUT OF A DRIVE THRU INTO ONCOMING TRAFFIC WHEN THIS ALL STARTED.
Aug 16, 2020
STEERING,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE LOST POWER STEERING AND STALLED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE MORAN CHEVROLET CLINTON TWP LOCATED AT (35500 S GRATIOT AVE, CLINTON TOWNSHIP, MI 48035) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL OR TO TSB-14882. THE REAR MAIN SEAL WAS REPLACED AND THE PCV VALVE CLEANED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Mar 13, 2020
AIR BAGS,SEATS,UNKNOWN OR OTHER
1 complaint
AFTER PURCHASING THIS VEHICLE TWO WEEKS LATER I DEVELOPED A VERY SERIOUS SKIN RASH ON MY FACE AND NECK AND SEVERE HEALTH ISSUES CAUSING ME TO HAVE CARDIAC ARREST SYMPTOMS IN AND OUT OF THE HOSPITAL FOR THE PAST 11 MONTHS MY DAUGHTER HAS BEEN IN THE HOSPITAL AND MY DOG IS ALSO DYING FROM THE SAME SYMPTOMS. MY SITUATION IS LIFE OR DEATH AT THIS MOMENT AND MY CONDITION IS UNKNOWN AND I'M NOT SURE IF I WILL SURVIVE
Feb 11, 2020
EQUIPMENT,UNKNOWN OR OTHER
1 complaint
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THERE WERE WHITE PARTICLES EMITTING FROM THE AIR CONDITION VENTS WHILE THE UNIT WAS ACTIVATED. THE CONTACT STATED DEVELOPED A SKIN RASH AND A BURNING SENSATION IN HER LUNGS. THE CONTACT THEN NOTICED THAT EVEN WHEN THE AIR CONDITION UNIT WAS NOT ACTIVATED, WHITE PARTICLES EMITTED FROM THE AIR VENTS LOCATED BY THE WINDSHIELD. THE CONTACT WENT TO A DOCTOR WHERE EROSION IN HER LUNGS, PNEUMONIA, AND AN INFECTION ON HER FACE WERE DISCOVERED. THE CONTACT ALSO STATED THAT HER DAUGHTER HAD RECENTLY STARTED TO COUGH UP BLACK AND RED MUCUS. SHE HAD NOT TAKEN THE CHILD TO A DOCTOR TO BE TREATED. THE CONTACT HAD AN AIR QUALITY TEST PERFORMED INSIDE THE VEHICLE. THE RESULTS CAME BACK POSITIVE BUT WAS YET TO RECEIVE THE ACTUAL RESULTS AS TO THE CAUSE OF THE POSITIVE RESULTS. THE CONTACT HAD NOT SPOKEN TO THE DEALER REGARDING THE MATTER. THE MANUFACTURER HAD BEEN NOTIFIED OF THE MATTER AND A COMPLAINT WAS FILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,660.
Jan 24, 2020
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
ON A COLD 12 DEGREE DAY ON 1/19/2020 I WAS DRIVING MY 2013 GMC TERRAIN ON A BUSY STATE HIGHWAY DOING THE SPEED LIMIT OF 55 MPH. OUT OF NO WHERE I BEGAN TO SMELL THE ODOR OF BURNING OIL AND SEEN WHITE SMOKE COMING FROM THE REAR OF MY VEHICLE. AS SOON AS I NOTICED IT MY CAR'S GAUGES STARTED COMING ON. THE CHECK ENGINE LIGHT, A WARNING TO FOR "SERVICE STABILITRAK", THEN THE WARNING FOR "ENGINE POWER REDUCED". AT THE MOMENT MY CAR ALL THE SUDDEN SHUT OFF WHILE DRIVING DOWN A MAJOR HIGHWAY! THERE WAS NO POWER STEERING AND IT WAS VERY HARD FOR ME STEER MY CAR INTO THE PARKING LOT OF WALMART AND SAFELY OFF THE ROAD. ONCE IN THE PARKING LOT I GOT OUT OF THE CAR AND CHECKED MY OIL. SMOKE IS ROLLING OUT OF THE DIPSTICK SHAFT. I CHECK MY OIL WEEKLY DUE TO GM'S OIL CONSUMPTION ISSUES WITH THE 2013 GMC TERRAINS AND ON 1/15/2020 THE OIL WAS AT FULL, WAS OF NORMAL COLOR AND CONSISTENCY WHEN I FUELED AND CHECKED IT THAT DAY. SO I WAS SHOCKED TO SEE THAT THERE WAS NO OIL ON MY DIPSTICK AND INSTEAD A MILKY BROWNISH SLUDGE ON IT. I SENT MY FIANCE TO BUY ME 2 QUARTS OF OIL JUST TO GET IT TO THE WALMART SERVICE DEPARTMENT SO THEY COULD LOOK AT IT SINCE I WAS IN THE WALMART PARKING LOT. I ADDED THE OIL DROVE IT 100 YARDS TO THE SERVICE DEPT OF WALMART. THE SERVICE MAN PULLED IT INTO THE GARAGE AND THEN INFORMED ME A FEW MINUTES LATER THAT THE REAR MAIN SEAL BLEW AND OIL WAS FLOWING OUT OF IT. IT WAS NOT DRIVEABLE SO I HAD TO HAVE IT TOWED TO A GM DEALER. THE GM DEALER CALLED ME THIS MORNING 1/21/2020 TO INFORM ME THAT THE REAR MAIN SEAL BLEW DUE TO MOISTURE IN THE INTAKE AND A FROZE THE PCV MODULE AND CAUSED TO MUCH PRESSURE TO BUILD UP AND BLEW THE SEAL. THE DEALER QUOTED THE REPAIRS TO BE $2065.69 AND INFORMED ME THAT THE REPAIRS ARE NOT COVERED UNDER THE GM SERVICE BULLETIN #14882 BECAUSE MY VIN NUMBER IS NOT INCLUDED IN THE SERVICE BULLETIN.
Jan 21, 2020
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
IT STARTED SAYING SERVICE AIRBAGS
Jan 08, 2020
WHEELS,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
SHOWED STABILITY TRACK. I WAS DRIVING ON THE HIGHWAY WHEN IT SHOWED SERVICE STABILITY TRAK THEN ENGINE POWER REDUCED. IT TOOK MY SPEED FROM A 65 TO 35 IN AN INSTANT CAUSING ME TO ALMOST CRASH. THEN THE CAR STARTED TO JERK AS I TRIED TO DRIVE TO FIND SOMEWHERE SAFE.
Jan 04, 2020
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE ABS LIGHT IS ON AND SERVICE ENGINE SOON LIGHT HAS BEEN ON SINCE MY WIFE HAS BOUGHT HER CAR IN SEPT 2018 WHEN SHE HAD A WARENTY THE DEALER SOLD HER A CAR MADE HER SIGN PAPER WORK BEFORE SHE COULD EVEN TEST DRIVE VEHICLE KNOW WE HAVE A VEHICLE THAT DOESNT WORK PROPERLY TRACTION CONTROL IS OFF STABILITRACK IS ON DASH NOTIFICATION ALSO TIMING CHAIN IS BAD AND CRANKSHAFT NEEDS TO BE REPLACED ACORDING TO DIAGNOSTIC CODE DEALERSHIP IN ALEXANDRIA MN LAKES AREA AUTO SALES ERIC GARDENER IS THE OWNER WHICH REFUSES TO FIX OR GIVE US DIFERENT CAR MY FAMILY HAS 5 DISABLED PEOPLE THAT WE NEED TO TRANSPORT AND KNOW CANT BECAUSE OF THE DEALERSHIP SELLING US A CAR THATS NOT RELIABLE
Dec 27, 2019
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
1 complaint
I HAVE HAD MY 2013 GMC TERRAIN FOR 3 YEARS AND IT HAS PROBLEMS WITH THE OIL CONSUMPTION, STARTING, TRACTION LIGHT COMES ON BY ITSELF AND TRUCK CUTS OFF WITHOUT WARNING. THIS STARTED SEVERAL WEEKS AGO. OIL, IT CONSUMES LARGE AMOUNTS OF OIL BETWEEN THE OIL CHANGES. I CHECK THE DIGITAL OIL DISPLAYS, THAT SHOW HOW MUCH OIL REMAINS, AND IT CAN GO FROM 80% REMAINS TO 70% REMAINS IN A MATTER OF DAYS. ICUTTING OFF, THIS HAPPENS AT RANDOM TIMES. WHEN I DRIVE, IT LOOSES POWER AND CUTS OFF IN THE MIDDLE OF THE STREET. NO WARNING AT ALL. THIS IS VERY SCARY ESPECIALLY WITH MY CHILDREN IN THE CAR. IT WILL LOOSE POWER AND NOT ACCELERATE AND I HAVE HAD DRIFT TO THE SHOULDER OF THE ROAD. I AM SCARED IT WILL DO THIS ON THE HIGHWAY WHEN DRIVING AT HIGH SPEEDS. STARTING, MY SUV CAN START WITH NO PROBLEM AND I CAN DRIVE TO THE STORE 5 MINUTES AWAY AND IT WILL NOT START WHEN I RETURN. I TRY STARTING IT 5 TIMES AND IT WILL FINALLY START. THIS HAS HAPPENED SEVERAL TIMES. IT WILL START IN THE MORNING WHEN I GO TO WORK OR TAKE KIDS TO SPORTS PRACTICE OR THEIR GAMES AND WHEN I LEAVE WORK WILL NOT START AFTER 8 HOURS. AFTER A 1-2 HOUR GAME, SAME THING OCCURS, IT WILL NOT START. I HAVE TAKEN IT FOR DIAGNOSIS, RECEIVED CODE AND HAD IT REPAIRED. AFTER A FEW DAYS, SAME THING HAPPENS. MY MECHANIC CAN NOT FIGURE OUT WHY THIS IS HAPPENING. MY TRACTION LIGHT HAS ALSO COME ON BY ITSELF, FOR NO REASON. THERE IS NO RECALL FOR THESE PROBLEMS BUT IT SHOULD BE BEFORE INNOCENT PEOPLE, AND FAMILIES ARE INJURED OR KILLED.
Sep 16, 2019
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY CAR SINCE DAY ONE STEERING WHEELS LOCKS UP CONSTANTLY, THE BRAKES DO NOT STOP YOU THE WORST IS THE ENGINES BATTERY WHICH IS LOCATED UNDER THE SEAT CONSTANTLY SAYS I HAVE NO POWER IT WILL TURN ON SEVERAL CODES AND THE START IDLING THE RPMS GO UP LIKE YOUR PRESS G THE GAS BUT YOU NOT THEN YOU STALL YOU CAN BE GOING 70 OR 20 MPH AND IT WILL JUST STALL WITH NO WARNING. THE STEERING WHEEL WILL AND I LOSE TRACTION IN REGULAR ROADS IN PERFECT WEATHER. I CAN'T SEEM TO LOCATE MY AIRBAGS I HAVE HAD MY VEHICLE SERVICES A MILLION TIMES THEY ALWAYS SAY NOTHING IS WRONG ALSO WHEN THE RPMS OR GOING UP.AND DOWN I LOSE ALL HEADLIGHTS AND DASH LIGHTS. THIS HAS HAPPENED TO ME AT NIGHT SO MANY TIMES. THIS VEHICLE HAS ALMOST KILLED ME SO MANY TIMES I LOST COUNT I TAKE IT TO SERVICE THERE IS NEVER AN ISSUE. I'M PROBABLY GOING TO END UP IN A SEVERE ACCIDENT SOON THE BRAKE PEDAL STICKS AND I CAN'T PRESS IT DOWN I HAD TO PULL INTO GRASS ONE TIME TO AVOID A CAR.
Jan 05, 2019
ELECTRICAL SYSTEM,VISIBILITY
1 complaint
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING, THE INSTRUMENT PANEL DARKENED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. WHEN THE VEHICLE WAS RESTARTED, THE INSTRUMENT PANEL LIGHTING RETURNED TO NORMAL. THE CONTACT ALSO STATED THAT THE DEFROST SYSTEM FAILED TO CLEAR THE WINDSHIELD WHEN DRIVING IN COLD WEATHER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 48,000. *TT*JB
Nov 15, 2018
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
I BOUGHT THE VECHILE IN FEB. 2016 RAN FINE. IN JUNE OF 2016. THE VECHILE STARTED ACTING LIKE IT HAD WATER IN THE GAS HESITATEING STALLING AND THE RADIO AND TOUCH SCREEN DON'T WORK TOOK IT TO A DEALER AND HE SAID HAD ATER IN FUEL PUT I A NEW SENORS. BUT STILL DOING THE SAME THING STALLING WHEN COMING TO STOP SIGNS HESITATES NOT GOING INTO TO GEAR TOOK IT TO GM DEALER IN NEW RICHMOND AND THEY HOOK UP TO A COMPUTER SAID NOTHING WRONG WHEN VECHILE DOSE IT AGAIN BRING IT IN DON'T TURN IT OFF THATS HARD TO DO BECAUSE YOU HAVE TO START IT UP AGAIN TO DRIVE IT THEIR KNOW TODAY THE RADIO IS OFF AND TOUCHSCREEN DON'T COME ON I AM JUST SCARED BECAUSE WE TAKE OUR SON TO ROCHESTER THREE DAYS A WEEK FOR THERPY HELP
Nov 10, 2018
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
CRASH CONTROL KEEPS BRAKING FOR A CRASH WHEN THERE IS NOTHING IN FRONT OF. HAD THE BRAKES REPLACED SO I KNOW IT IS NOT THAT
Oct 15, 2018
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 45 MPH, THE CENTER CONSOLE LOST POWER INDEPENDENTLY. THE VEHICLE WAS TAKEN TO IG BURTON LEWES AUTOMALL (17861 COASTAL HWY, LEWES, DE 19958), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIO MODULE ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,956. **TR CONSUMER STATED TOOK VEHICLE TO I.G., BURTON 8/15/2018 VEHICLE'S CONTROLS AND DISPLAYS WERE NOT WORKING CAUSING THE HEATING, AIR CONDITIONING,DEFROST, NAVIGATION SYSTEM, RADIO CONTROLS AS WELL AS THE PANEL ILLUMINATION TO BECOME INOPERATIVE. THIS WOULD HAPPEN INTERMITTENTLY. THEY COULD NOT DUPLICATE PROBLEM. WENT TO PICK IT UP ON THE 16TH AND IT WAS NOT WORKING. THEY KEPT THE VEHICLE AND REPLACED THE RADIO CONTROL MODULE. INVOICES ATTACHED. RECEIVED THE VEHICLE BACK 8/21/2018. TOOK VEHICLE TO I.G, BURTON SAME ISSUES AS BEFORE. THIS TIME THEY REPLACED THE RADIO CONTROL DISPLAY AND INFO SCREEN, THE RADIO CONTROL ASSEMBLY, PROGRAMMED THE RADIO AND THE HVAC MODULE. INVOICE ATTACHED. RECEIVED THE VEHICLE BACK 9/6/2018. 9/24/18 TOOK VEHICLE TO I.G., BURTON, DROPPED THE VEHICLE OFF WITH THE SAME ISSUES. TODAY IS THE OCT.3RD AND WE STILL DON'T HAVE OUR VEHICLE BACK, NOR HAVE WE HEARD ANYTHING. UPDATED 10/29/18*JB
Aug 20, 2018
WHEELS,ENGINE
1 complaint
EXTREMELY DISAPPOINTED WITH MY 2013 GMC TERRAIN. IT HAS A 2.4 CYLINDER ENGINE THAT CONSUMES TOO MUCH OIL BETWEEN OIL CHANGES. A TECHNICAL SERVICE BULLETIN WAS ISSUED BY GM FOR THE PROBLEM BUT THEY HAVE NOT DONE A FULL RECALL YET. VEHICLE WAS STALLING DUE TO LOW OIL ISSUES. INTAKE SOLENOID HAD TO BE REPLACED BECAUSE OF LOW OIL LEVELS. TRANSMISSION FLUID LEAKED FROM TRANS TORQUE CONVERTER SEAL, LEFT REAR WHEEL HUB HAD TO BE REPLACED DUE TO BEARINGS GOING BAD ALL WITH JUST 52K MILES. THE ENGINE SPECIFICALLY IN MY VEHICLE IS A SAFETY HAZARD/CONCERN FOR ANYONE WITH A FAMILY. MY WIFE IS A NANNY AND DOES NOT DRIVE THE VEHICLE AGGRESSIVELY. I HAD DRIVEN THIS VEHICLE NOT VERY MANY MILES ON A NEW FRESH OIL CHANGE AND THE NEXT TIME I WENT TO CHECK MY OIL THE DIPSTICK HAD NO OIL ON IT!! I WAS FURIOUS BECAUSE THERE WAS NOT A LIGHT THAT INDICATOR THAT CAME ON IN MY VEHICLE TO TELL ME I HAD LOW OIL OR ANYTHING!! ALSO HAVE A PROBLEM WITH THE LOUD NOISE OF TIRES WHEN GOING DOWN HIGHWAY .. I DID LIKE THIS VEHICLE WHEN I FIRST GOT IT BUT EVER SINCE THEN I HAVE BEEN DISAPPOINTED IN WHAT IS GOING ON ..
Jul 23, 2018
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 35 MPH, THE GEAR SHIFTED FROM DRIVE TO NEUTRAL WITHOUT WARNING. THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION BECAUSE IT FAILED TO REGISTER WHEN THE GEAR WAS SHIFTED TO PARK. THE VEHICLE WAS TAKEN TO VICTORY CHEVROLET (717 RHYNE RD, CHARLOTTE, NC 28214 (704) 790-7800), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE FAILURE MILEAGE WAS 93,685.
Nov 03, 2017
ELECTRICAL SYSTEM,BACK OVER PREVENTION
1 complaint
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE BACKUP CAMERA SCREEN FAILED TO OPERATE. WHILE DRIVING AT AN UNKNOWN SPEED, THE RADIO SCREEN POWERED OFF WITHOUT WARNING. AFTER SEVERAL MILES, THE SCREEN POWERED ON WITHOUT BEING PROMPTED. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/29/16*LJ
Nov 03, 2015
AIR BAGS,SEAT BELTS
1 complaint
I WAS REAR ENDED WHILE ATTEMPTING TO COME TO A STOP. THE IMPACT PUSHED ME INTO THE CAR IN FRONT OF ME. MY SEAT BELTS LOCKED AND THE AIR BAG LIGHT DEPLOYED. BUT THE AIR BAG DID NOT DEPLOY (JUST THE LIGHT). *TR
Jan 20, 2015
STEERING,ENGINE
1 complaint
I HAD JUST PURCHASED THE 2013 GMC TERRAIN DENALI AND NOTICED THAT IT HAS A BOGGING SENSATION IN THE STEERING AT IDLE WHEN TURNING. IT FEELS LIKE THE STEERING IS GOING TO CUT OUT - ALMOST LIKE NOT FULLY ENGAGING THE CLUTCH ON A MANUAL TRANSMISSION WHEN THE ENGINE IS ABOUT TO DIE. VERY NOISY AND ANNOYING IN THE TIGHT PARKING GARAGE WHEN YOU HAVE TO TURN THE STEERING AT A STANDSTILL DURING IDLE. THERE IS A TICKING NOISE COMING FROM UNDER THE DASH THAT SOUNDS LIKE A CONSTRUCTION WORKER JACKHAMMERING ABOUT 1 BLOCK AWAY WITH THE WINDOWS UP. IT CAN ALSO BE DESCRIBED AS A HELICOPTER HOVERING OVERHEAD AT AROUND 200-300 FEET. YOU CAN ONLY HEAR IT FROM INSIDE THE CAB. I SHOULD HAVE NOTICED THIS DURING THE TEST DRIVE, EXCEPT THAT THE RADIO WAS ON AND THERE WERE NO TIGHT STEERING SITUATIONS. I WAS TOLD THAT BOTH OF THESE ITEMS ARE NORMAL BY THE GMC DEALER. BE SURE TO TEST OUT THESE TWO SCENARIOS WHEN TEST DRIVING. TOO LATE FOR ME, AND UNFORTUNATELY I HAVE TO LIVE WITH IT BUT WOULD RATHER NOT. *TR
Dec 08, 2014
SUSPENSION,AIR BAGS,WHEELS
1 complaint
WE BOUGHT MY DAUGHTER A BRAND NEW GMC TERRAIN. HER OLD GMC HAD OVER 200,000 MILES ON IT. SHE HAD A BLOWN OUT TIRE PRIOR TO THIS INCIDENT. SHE WAS NOT DRIVING FAST AND THERE WAS NOT REASON FOR THE TIRE TO BLOW OUT. SHE IS ON HER WAY HOME FROM A FRIENDS HOUSE AND GOES OVER A RAILROAD TRACK, NOT SPEEDING. ANOTHER TIRE BLOWS OUT. HAS TO GET CAR TOWED. THE TOW CAR TO GMN DEALERSHIP. DAYS IN SHOP AIRBAG ISSUES, TIRE HAD TO BE REPLACED. TAKES OVER 4 DAYS TO BE REPAIRED HAS TO GO BACK. OVER $1700.00 BILL. THIS IS SECOND TIME THIS HAS HAPPENED. *TR
Nov 20, 2014
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THIS IS THE SECOND TIME IN A YEAR THAT THE SERVICE STABILITITRAK LIGHT HAS COME ON AND A MESSAGE TO DO THAT HAS COME UP ON THE INFORMATION SCREEN ON THE DASH. WHEN THIS HAPPENS THE ENGINE POWER IS IMMEDIATELY REDUCED. THEN YOU CANNOT TURN THIS OFF AS IT LOCKS THE CONTROLS FOR THIS FEATURE WHICH CAN NORMALLY BE TURNED ON AND OFF. I TOOK THE CAR IN THE FIRST TIME AND THERE WE'RE RELAY AND SENSOR ISSUES WHICH THEY FIXED. I AM WAITING FOR THE CALL AS TO WHAT IS GOING ON THIS TIME. IS THIS A SAFETY ISSUE FOR NOT JUST THIS VEHICLE BUT ANY VEHICLE TO HAVE A FEATURE THAT YOU CAN TURN ON AND OFF TO IMMEDIATELY CAUSE POWER LOSS? SHOULD YOU NOT BE ABLE TO TURN THIS FEATURE OFF TO AVOID CAUSING AN ACCIDENT AND POSSIBLY CAUSING SOMEONE TO BE INJURED OR KILLED? ESPECIALLY SINCE THIS IS A FEATURE YOU CAN TURN ON AND OFF ANYTIME YOU WANT WHEN IT IS WORKING CORRECTLY. I HAVE READ ON DIFFERENT WEB SITES THAT OTHERS HAVE HAD THIS SAME ISSUE. *TR
Aug 18, 2014
VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY,ENGINE
1 complaint
WHILE DRIVING THE CRASH LIGHT AND SIGNAL CAME ON AND THE TRUCK SLOWED DOWN THIS HAPPEN ABOUT 6 TIMES SINCE I BOUGH THE TRUCK IN JULY 2013. *TR
Jun 24, 2014
SUSPENSION,ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE STABILITY TRACK GAVE AN ERROR AND THE ENGINE NOW SLOW. THE ERROR DOESN'T LET THE VEHICLE TO ACCELERATE. THE CHECK ENGINE LIGHT ALSO WENT ON. *TR
Mar 12, 2014
STRUCTURE,FUEL/PROPULSION SYSTEM
1 complaint
ROAD DIRT, SNOW, MUD ACCUMULATES AT INSIDE BOTTOMS OF DOORS ALL THE WAY UP TO BOTTOM OF SPEAKER AREAS. I CAN SEE WHERE IT IS PULLING DOWN THE BOTTOM PANELS. CALLED DEALER AND ASKED FOR GM INFO ON THIS AND NOTHING BACK FROM DEALER. ALSO 2 WEEKS AGO ENGINE LITE CAME ON, TOOK TO LOCAL DEALER FOR REPLACEMENT OF GASOLINE SENSOR? AT 10,000 MILES? ASKED IF I USED CORN GAS? NO, I USE PLUS OR PREMIUM. DOES THIS HAPPEN EVERY 10,000 MILES? ALSO I AM CONCERNED I WILL HAVE RUST ON MY DOORS VERY SOON. *TR
Mar 01, 2014
TIRES
1 complaint
A SECOND MICHELIN LATITUDE TOUR TIRE ON 2013 GMC TERRAIN (PURCHASED NEW IN MAY 2013) HAD REPETITIVE LOW TIRE PRESSURE SHOWING ON THE TPMS. AFTER 1 WEEK OF INFLATING TO SPEC PRESSURE AND ONLY HAVE IT HAPPEN AGAIN, REMOVED THE WHEEL AND TIRE TO INSPECT FOR AN EMBEDDED OBJECT (E.G. NAIL) IN THE ENTIRE TREAD AREA AND SIDEWALL. NOTHING VISIBLE. REPLACED AND INFLATED TO SPEC AGAIN. 2 DAYS LATER LOW PRESSURE AGAIN. REMOVED THE WHEEL/TIRE FROM THE VEHICLE AGAIN AND MIXED A SOAP SOLUTION TO INSPECT THE TREAD AREA FOR A LEAK. AFTER THOROUGHLY INSPECTING THE ENTIRE TREAD AREA TWICE, NOTICED A SLOW LEAK BUBBLING ON THE SIDEWALL AT THE TREAD-SIDEWALL INTERFACE (TIRE MOLD SEAM?). PROBED THE LEAK SITE FOR EMBEDDED GLASS OR OBJECT AND FOUND NOTHING REPRESENTATIVE OF A ROAD HAZARD EVENT EXCEPT THE AIR LEAK IN THE SIDEWALL. PLUGGED THE LEAK WITH A TIRE PLUG TO SHOW LOCATION AND TOOK IT TO THE DEALER. A TIRE WITH LEAK IN THE SIDEWALL EVEN PLUGGED IS TOO DANGEROUS TO DRIVE ON. I AM WAITING FOR A NEW TIRE. *TR
Nov 29, 2013
Frequently Asked Questions
How many problems does the 2013 GMC Terrain have?
The 2013 GMC Terrain currently has 367 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 GMC Terrain?
The most common problems reported for the 2013 GMC Terrain are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 GMC Terrain problem data come from?
All problem and complaint data for the 2013 GMC Terrain comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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