2012 HYUNDAI Genesis Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
266
Complaints Reported
Complaints by Component
ENGINE
36 complaints
These cars has some serious engine issues they are literally defective I've had 5 different engines installed in my car I keep the maintenance up on my car but its still no luck with the engines I've risked my life from almost having accidents due to engine failure I have proof that these calls have been engines and I honestly feel like it's a serious issue that needs to be adjusted
Nov 08, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound emanating from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was towed back to the independent mechanic, who again diagnosed a failure with the engine and informed the contact that the engine needed to be replaced a second time. The vehicle was repaired, but the failure reoccurred three additional times. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Nov 08, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated that the vehicle hesitated to start and made a continuous clicking sound before starting. Additionally, while driving at approximately 40 MPH, the vehicle stalled. The contact stated that the ABS, and traction control warning lights were illuminated intermittently. The vehicle was taken to an independent mechanic where it was diagnosed with a drained battery. The vehicle was repaired; however, the failure recurred, and the vehicle was taken to the same independent mechanic where it was diagnosed with a faulty tensioner. The vehicle was repaired; however, the failure recurred, and the vehicle was taken to the same independent mechanic where it was diagnosed with an unknown failure. The mechanic stated that there was no available fix for the vehicle and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 210,034. The VIN was not available.
Apr 04, 2024
Car shuts off while driving for no reason. Happens last time on the beltway. No check engine light or warning that it will cut off. Doesn’t happen at the mechanics. No one knows why it happens. I see this is an ongoing issue for Genesis
Nov 13, 2023
I bought the car new, it has 39k miles on it. 5k miles ago while repairing the water pump under the 10 year powertrain warranty, I reported to the dealership the engine was making bad knocking/grinding sounds at startup and the oil consumption was high. The dealership dismissed this as "normal" for this car. 2 weeks ago the engine seized up without warning, no loss of power or harshness, no engine check light or low pressure warning. I had just left the I15 in rush hour traffic traveling at 70mph. The starter could barely turn the engine, I thought it was a flat battery. After some time I managed to restart the engine that now sounded like a machine gun and limp a few miles home. I tried replacing the oil, which I do on a regular basis, and it contained metal fragments. The warranty expired in Dec 21 but I still contacted the dealership. They have inspected the car and report engine damage requiring $3,200 of parts. Both the dealership and myself have contacted Hyundai Corp. and opened a Consumer Affairs Case on 5/25. Yesterday, 5/24, the case manager spoke to me to get details and obtain evidence I might have including original proof of ownership (documents he should already have). He told me he would have a decision in 2 to 4 weeks. I asked about leaving the car at the dealership, and he replied that it was the dealerships decision, but I would probably need to remove it. I would consider the car dangerous to drive, but the case manager does not seem to consider this and my impression is that Hyundai will refuse any responsibility for this problem. After googling this, I see you have sued Hyundai for what appears to be exactly the same manufacturing problems in other engines from the same time and wonder if these should also apply to the 5.0 liter engines. Has Hyundai acknowledged a problem with these engines and corrected it? If so, why has a recall not been issued, and I not charged for their manufacturing mistake? The dealership has rebuilt the engine and returned my car, charging me $3400.
May 25, 2022
+ 31 more complaints for this component
SERVICE BRAKES, HYDRAULIC
33 complaints
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, and the vehicle failed to immediately stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster and brake master cylinder. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic) but the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 22,000.
Jan 26, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at 10 MPH, the brake pedal went to the floorboard while depressed. The contact related the failure to NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,000.
Mar 28, 2023
2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 13V-489. THE CONSUMER STATED THE VEHICLE WAS MAKING NOISE. WHILE BRAKING. ALL FOUR ROTORS WERE RUSTED AND REPLACED. THE VEHICLE MADE A WHINE NOISE AT COLD STARTS. TRANSMISSION ASSMBLY WAS REPLACED. THE CONSUMER STATED AFTER THE VEHICLE WAS REPAIRED, THE NOISE CONTINUED. THE DEALER ADVISED THE CONSUMER TO TRANSPORT THE VEHICLE TO ANOTHER DEALER TO BE DIAGNOSED AND REPAIRED.
Sep 20, 2022
Brake system failure. Brake pedal and goes all the way to the floor. Hyundai dealership explained that the HECU has failed. In 2014 there was a recall on this car for this issue, Hyundai Recall 114. This recall was for "GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT". The known issue is that the part breaks down over time and just changing the brake fluid doesn’t stop the corrosion process. The HECU part should have been replaced and not allowed to degrade further as it has now done on my vehicle.
Nov 02, 2021
APPROACHED AN EXIT FROM A PARKING LOT AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR WITHOUT APPLYING THE BRAKE. WAS ABLE TO PUMP THE BRAKE PEDAL AND GET THE BRAKES TO WORK. THE PEDAL NOW IS ABOUT HALF OF WHAT IT USED TO BE AND REQUIRES PUMPING EACH TIME THE BRAKES ARE USED TO APPLY THE BRAKES. PEDAL IS ERRATIC; SOMETIMES I HAVE ABOUT HALF PEDAL BEFORE A FIRM BRAKE PEDAL. OTHER TIMES IT IS EVEN LOWER. I HAVE NO PICTURES OR DOCUMENTATION TO INCLUDE THAT WOULD BE RELEVANT TO THIS ISSUE.
Apr 16, 2021
+ 28 more complaints for this component
UNKNOWN OR OTHER
23 complaints
Vehicle shuts off at red lights or when making very low speed turns. Indicator on dash shows 'KEY' symbol and sometimes battery symbol. I then have to shift to park or neutral to push button restart vehicle. Other times I'm parked with vehicle idling and it simply shuts off. This issue puts me at risk because it shuts off while driving on public roads with other vehicles. The repair shop can't find out why this is happening and the vehicle flashes no check engine light and there are no stored codes. This began a couple months after I had a new battery installed in the vehicle and put a new battery in the key fob. Vehicle now, no longer recognizes key fob. I have to manually insert key fob into a key fob slot inside vehicle in order to crank it. This seems to be an issue with the 2012 model Genesis, as I have read on several online forums of other owners experiencing the same problem.
May 21, 2023
THE BRAKE OIL THAT WAS PUT INTO THE CAR WHEN MADE HAS CAUSE THE HECU TO CORRODE. THERE WAS A RECALL ON HYUNDAI GENESIS SEDANS THIS YEAR, IF THE COUPES WERE EFFECTED TOO WHY WOULDN'T THERE BE A RECALL? THE BRAKES ARE SPONGEY. THEY ARE UNRELIABLE AND VERY UNSAFE. BRAKES WORK WHEN THEY WANT AND ARE CHOPPY
May 16, 2019
EXPERIENCING INTERMITTENT BRAKE FADE. WHEN APPLYING BRAKE PEDAL, THERE IS LITTLE TO NO BRAKE PRESSURE AND PEDAL DEPRESSES ALL TE WAY TO FLOORBOARD. AFTER PUMPING BRAKE PEDAL, BRAKE PRESSURE WILL RETURN. THIS OCCURS INTERMITTENTLY AT ANY SPEED AND DRIVING CONDITION.
Nov 25, 2018
AFER 45000 MILES, THE BRAKE PEDAL SEEMS LOW -- IT TAKES LONGER TO STOP!
Nov 20, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A CORROSION BUILD UP CONCERNING THE BRAKE FLUID, WHICH AFFECTED THE HYDRAULIC ELECTRONIC CONTROL UNIT. THE MECHANIC REPLACED THE BRAKE PADS AND MASTER CYLINDER, BUT THE BRAKE PEDAL CONTINUED TO TRAVEL TO THE FLOORBOARD. THE DEALER (ALLEN HYUNDAI, 624 E PASS RD, GULFPORT, MS 39507, (228) 539-5555) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13033 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC), BUT THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,380.
Nov 13, 2018
+ 18 more complaints for this component
POWER TRAIN
20 complaints
During normal driving conditions, the 8 speed automatic transmission will randomly hesitate to upshift from 2nd to 3rd and from 4th to 5th, causing an unpredictable loss of power. Symptoms will show up intermittently, and do not seem to be caused by certain events. This is unsafe because the unpredictability of the problem could cause power loss during moments where acceleration is needed to avoid an accident (moments which would otherwise be completely safe, i.e. merging onto a freeway, turning across incoming traffic, right turns into the direction of traffic, etc.) This problem already has a TSB issued by Hyundai. Problem has been reproduce by a technician. Component has been checked by a technician. There are no warning lights or other symptoms before failure.
Jul 28, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The contact stated that the check engine light was later illuminated, and the vehicle was taken to a second independent mechanic. The mechanic retrieved a code for a defective pressure sensor. Upon investigation, the contact discovered Manufacturer Communication Number: 16-8at-011) which he linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Manufacturer Communication Number. The vehicle was not repaired. The failure mileage was approximately 155,620.
Nov 15, 2023
When on the road the Transmission stall's, especially when the Transmission heat up. It's as if the Transmission is ready to explode.
Aug 18, 2022
THE HYUNDAI GENESIS HAS A TRANSMISSION PROBLEM WHERE IT SLIPS OUT OF GEAR AND ROUGH SHIFTS 2-3RD GEAR AND 4-5TH GEAR. I TOOK THE CAR TO THE DEALER AND THEY COULD NOT DUPLICATE. THEY UPDATED SOFTWARE, NO CHANGE. I CONTACTED HYUNDAI MULTIPLE TIMES. I AM SECOND OWNER OF VEHICLE WITH 45K ON IT. THEY WOULD NOT HONOR FACTORY WARRANTY SINCE I AM SECOND OWNER. THE TSB NO. 15-AT-005 APPLIES TO THIS PROBLEM. THE TRANSMISSION SHOULD HAVE BEEN RECALLED INSTEAD OF TSB.
Feb 12, 2021
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE STALLED AFTER THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS SHIFTED INTO NEUTRAL, RESTARTED, AND OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Aug 04, 2020
+ 15 more complaints for this component
EXTERIOR LIGHTING
17 complaints
WITH LOW BEAM HEADLIGHTS ON WHILE DRIVING, ACTIVATING THE TURN SIGNAL WILL TURN ON HIGH BEAM HEADLIGHTS OR CAUSE THE LOW BEAMS TO TURN OFF INTERMITTENTLY (ABOUT HALF OF TURN SIGNAL OPERATIONS). LIGHTLY TOUCHING OR TAPPING THE LIGHT STALK WILL HAVE THE SAME EFFECT. ON OCCASION, THE HEADLIGHTS WILL CEASE FUNCTIONING ON LOW BEAM WITH NO DRIVER ACTIVITY. THIS PROBLEM HAS BEEN OCCURRING FOR THE PAST 3 MONTHS. OTHER GENESIS OWNERS HAVE REPORTED THE SAME PROBLEM ON THE HYUNDAI GENESIS OWNERS WEBSITE. I HAVE STOPPED DRIVING THE CAR AT NIGHT.
Oct 15, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. -THE HEADLIGHTS WENT OUT..*BF 15 FEB 2014, 5 JUNE 2015, 30 AUG 2019. -LOST OF HEAD LIGHTS FOR 15-20 SECONDS OR LONGER -UNKNOWN CAUSE 1ST TIMER REPLACED COMPUTER CHIP IN A COMPUTER CHIP. SECOND TIME REPLACED MULTI FUNCTION SWITCH, N/C REPAIR REQUEST. THE CONTACT STATED THAT WHEN ATTEMPTING TO TURN RIGHT (TRAVELING APPROXIMATELY 5 MPH ) THE LIGHTS WENT OUT, THEN 20 SECONDS AFTER THEY CAME BACK. ALSO STATED THAT THE VEHICLE WAS REPAIRED IN FEBRUARY 2014 BY THE DEALER DAVIS HYUNDAI, 1655 N OLDEN AVE, TRENTON, NJ 08638 FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. *JB
Aug 30, 2019
WHEN THE HEADLIGHT SWITCH IS IN THE ON POSITION, AS OPPOSED TO AUTO, THE HEADLIGHTS MAY OCCASIONALLY FLICKER. THIS PROBLEM IS EXACERBATED BY USING THE TURN SIGNALS. SOMETIMES THE HEADLIGHTS TURN OFF COMPLETELY WHEN THE TURN SIGNAL IS ACTIVATED AND I HAVE TO MOVE THE TURN SIGNAL STALK UNTIL THE LIGHTS COME BACK ON. AGAIN, THIS DOESN'T HAPPEN WHEN THE HEADLIGHTS ARE IN AUTO. IT'S MOSTLY NOTICEABLE IN THE RAIN WHEN THE HEADLIGHTS DON'T COME ON AUTOMATICALLY AND I HAVE TO TURN THEM ON MANUALLY. I FIRST NOTICED THE ISSUE IN 2015 WHEN THE VEHICLE WAS ABOUT 3 YEARS OLD.
Nov 08, 2018
HEADLIGHTS FLICKER OFF FOR SEVERAL SECONDS AT A TIME, USUALLY AFTER TURN SIGNAL CANCELS ITSELF. HAPPENS WHILE MOVING. CAN USUALLY REPRODUCE BY MAKING SLIGHT MOVEMENTS IN TURN SIGNAL STALK.
Aug 06, 2017
HEADLIGHTS FLICKER ON AND OFF WHEN TURN SIGNAL IS ENGAGED, DANGEROUS AT NIGHT. HAPPENS WHILE IN MOTION OR SITTING AT A TRAFFIC LIGHT. CAR HAS JUST OVER 48K MILES
Jul 24, 2017
+ 12 more complaints for this component
ELECTRICAL SYSTEM
15 complaints
Driver's side passenger door lock does not electronically function--either by key fob or by driver's control. Passenger door must be manually locked and unlocked. This defect was present from time car was purchased new but was only discovered after car was out-of-warranty since passenger door had never been used until grandchildren began using back seat. This represents an safety hazard in the event that back-seat passenger needs to exit car quickly via electronic means. We are aware that this defect is quite common among 2012 Hyundai Genesis owners. Hyundai Motors of America knows that this was a manufacturing design defect but thus far, is unwilling to support warranty repair. Warranty repair is quite costly, averaging $700-900, and this is likely the reason why HMA has elected to publicly hide and ignore the issue.
Aug 29, 2023
I am reporting an electrical problem w my 2012 hyundai Genesis. My back driver's side door lock just stopped working in 2021 & a few months later , my front passenger seat door locks also stopped working. I brought it in to the dealer this morning to have both locks checked. I know the back seat door lock is the actuator & im assuming that’s the issue w the front one too. I’m waiting to hear back from the dealer what the problem is, but actuators on the 2012 genesis are defective or it’s an electrical problem. No accidents happened bc of it, I was just told to report this issue.
Feb 11, 2023
The rear view camera continues to not work properly. The camera screen will either display a black or scrambled view or none at all. This happens periodically from month to month. When the screen becomes scrambled, it creates a major safety issue. If there was an person or object directly behind the car when backing up, you would not be able to see it. There are no warnings or notifications from the car when this happens.
Sep 10, 2022
While turning at low speeds, the vehicle will turn off completely. This kills all power steering and brakes. This has occurred on several occasions and is documented on the web and genesis forums by other Hyundai owners as well, so this is not an isolated case. There was no warning of any kind that the car would be shutting down. The problem has not been reproduced by the dealer and that is the problem....you never know when it's going to happen and is extremely dangerous.
Jul 06, 2022
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE DESTINATION. THE CONTACT ALSO STATED THAT WHILE HER DAUGHTER WAS DRIVING AT THE SAME SPEED WEEKS LATER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KEITH HAWTHORNE HYUNDAI OF GASTONIA (4712 WILKINSON BLVD, GASTONIA, NC 28056) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE MILEAGE WAS 138,000. THE VIN WAS NOT AVAILABLE.
Jun 16, 2020
+ 10 more complaints for this component
SERVICE BRAKES
14 complaints
Re: [XXX] It has been 6 months since a recall notice was sent indicating: FIRE RISK WHEN PARKED As of 3/9/2024, the recall is still marked: REMEDY NOT YET AVAILABLE This is unacceptable. What are my options to get this resolved immediately? [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 19, 2024
Brakes are spongy/soft - My car has been inspected by a Hyundai dealership and an ABS control module replacement has been recommended at cost of $2901. A safety recall campaign was issued in 2012 to include "certain 2009-2012MY Genesis (BH) produced from April 30, 2008 to March 28, 2012 (Recall #114). On May 9, 2022, TSB #22-BR-001H-1 was issued. My car's VIN indicates that my car was produced March 30, 2012 and the repair under the "extended warranty" has been denied because my car was produced two days later and therefore not included in the safety recall. I have reached out to Hyundai and I have a case manager assigned to me.
Aug 29, 2023
Brakes are spongy and do not engage properly
Dec 28, 2022
ECBM Electronic Control Brake Module malfunctioned at 78,500 miles and dealer could not fix because computer would not read anything. Cold have caused a serious accident if it had happened when driving.
Sep 13, 2022
if the brakes are hit hard and ABS engages, the pedal immediately goes soft and stays soft braking is impared bu 50% until the ABS module resets itself randomly but only after parking the car for a while. this has happened 2X to my car and there are multiple reports on the genesis forums about the exact same issue
Sep 08, 2021
+ 9 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
7 complaints
The contact owns a 2012 Hyundai Genesis. The contact stated while driving 10 MPH, the vehicle stalled in the middle of the road. There was no warning light illuminated. The contact shifted into park(P) and pressed the Push to Start button, and the vehicle restarted. The contact was able to continue driving. The contact stated that an OBD scanner was unable to retrieve any diagnostic trouble codes for the failure. The contact stated that the failure recurred while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 85,000. The contact is requesting to be contacted via telephone in reference to this inquiry.
May 02, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power, shut off but was able to coast off the highway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the electronic computer motherboard needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
Apr 09, 2024
ENGINE COMPLETELY STALLED 4 TIMES WHEN COMING TO A STOP AT A RED LIGHT. DASHBOARD LIT UP WITH ALL THE ICONS LIKE IT DOES WHEN YOU PRESS START ON THE CAR WITHOUT ACTUALLY TURNING IT ON. AC AND RADIO STAYED ON BUT BRAKE PEDAL AND STEERING WHEEL TIGHTENED UP AND LOSS OF FUNCTION IN TRAFFIC. HAD TO PUT GEAR IN PARK TURN OFF THE CAR AND TURN IT BACK ON. ALL 4 TIMES IT CAME BACK ON WITHOUT ANY PROBLEMS AND TOOK ME HOME. COMMON ISSUE THAT OTHERS HAVE DESCRIBED AND CAN KILL SOMEONE!
Aug 14, 2020
EVERY TIME MY CAR IS IDLE, WHETHER AT CARPORT, STREET LIGHT OR HEAVY TRAFFIC, THE ENGINE RUNS REALLY ROUGH SOUNDS/FEELS LIKE IT IS GOING TO TURN OFF (STOP RUNNING)ALSO WHEN AC/HEATER & RADIO ARE ON IT GETS WORSE! IT'S SCARY TO THINK I MAY GET STUCK IN MIDDLE OF FREEWAY/STREET EVERY TIME CAR IS AT IDLE. I'VE TAKEN IT TO HYUNDAI DEALER FROM DAY ONE FOR THE ISSUE AND EVEN LET THEM KNOW IT'S STILL HAPPENING EVERY TIME I TAKE IT FOR ENGINE OIL CHANGE OR OTHER SCHEDULED MAINTENANCE AND TOLD EVERY TIME THEY CAN'T FIND ISSUE!! I DO NOT REMEMBER SPECIFIC DATES, NOR DID I SAVE ALL THE PAPER WORK SINCE I BOUGHT THE CAR IN 2012! SHOULDN'T DEALER HAVE RECORDS IN THEIR COMPUTERS? IT'S BEEN ON GOING SINCE I BOUGHT THE CAR IN 2012!!
Mar 17, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE APPLYING THE BRAKES AND COMING TO A STOP, THE VEHICLE SUDDENLY SHUT OFF. DURING THE INCIDENT, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE AIR CONDITIONING FAN CONTINUED TO OPERATE. THE CONTACT WAS ABLE TO IMMEDIATELY RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION HYUNDAI LOCATED IN COLUMBUS, GEORGIA, BUT THE FAILURE COULD NOT BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 172,000.
Aug 23, 2017
+ 2 more complaints for this component
POWER TRAIN,ENGINE
7 complaints
The contact owns a 2012 Hyundai Genesis. The contact stated while driving 25-30 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continue driving. The contact stated that the failure had been recurring while driving. The vehicle was taken to an unknown local dealer, and to an independent mechanic; however, the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Sep 21, 2023
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 25 MPH, THE CONTACT APPROACHED A TRAFFIC LIGHT AND THE VEHICLE SHUT OFF. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER WAITING A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000. *BF
Jul 24, 2019
WHILE DRIVING HOME, THE CAR AC STARTED BLOWING HOT AND THE DASH PANEL LIT UP, THE ENGINE TURNED ITSELF OFF AND I COASTED TO THE SIDE OF THE ROAD. AFTER STOPPING, I PRESSED ON THE BRAKES AND PUSHED THE START BUTTON AND THE CAR STARTED RIGHT UP AND I DROVE HOME, NO FURTHER PROBLEMS. THIS WAS ON A LAS VEGAS CITY STREET. THIS IS THE 6TH TIME THIS HAS HAPPENED IN LESS THAN A YEAR, TWICE IT WAS ON THE FREEWAY! WE JUST PICKED UP THE CAR FROM THE DEALERSHIP ON FRIDAY, TODAY IS MONDAY, THEY CLAIMED THAT THEY COULDN'T DUPLICATE THE PROBLEM, BUT DIDN'T KNOW THAT I HAD DOCUMENTED THE MILEAGE AND THEY DID NOT EVEN TEST DRIVE THE VEHICLE!
Jul 17, 2017
THE CAR WILL NOT START WHEN THE TEMP OUTSIDE IS ~40 DEGREES F OR LOWER OUTSIDE. IT WILL CRANK NON STOP (PUSH BUTTON START) BUT WON'T EVER START. CAR BATTERY IS ONLY TWO MONTHS OLD. CRANKS FINE WHEN THE OUTSIDE TEMP RAISES BACK UP TO AROUND 45 DEGREES F AND UP. WHILE DRIVING TODAY ON THE INTERSTATE, ON THE BRIDGE, THE CAR RANDOMLY LOST ALL ENGINE POWER. TRYING TO STEP ON THE GAS PEDAL WOULD RESULT IN THE CAR STUDDERING. I TURNED ON THE EMERGENCY SIGNAL AND JUST CRUISED INTO THE SIDE LANE OUT OF TRAFFIC. TURNED THE CAR OFF AND ON AND NOTICED THE RPM IDLED AT 1500 RPM WHICH IS INSANELY HIGH. I PUT IT IN 1ST GEAR AND GAVE IT GAS, AND NOTHING HAPPENED. THE RPM METER WOULDN'T GO UP. AFTER A FEW MORE TIMES OF CUTTING THE ENGINE ON AND OFF AND THE ENGINE WOULDN'T START A FEW TIMES ALSO, IT FINALLY STARTED AND SEEMED TO WORK NORMALLY. NOW THE CAR HAS A CHECK ENGINE LIGHT ON.
Jan 08, 2016
WHILE DRIVING HOME TODAY MY CAR KILLED DEAD WHICH CAUSED THE POWER STEERING TO GO OUT WHILE I WAS TURNING OFF FM1960 ONTO KENSWICK IN HUMBLE TX WHICH IS A VERY BUSY STREET. THIS IS THE 3RD TIME THAT THIS HAS HAPPENED I WROTE A LETTER BACK ON 5-22-15 TO HYUNDAI WARRANTY DEPARTMENT AND HAVE NOT BEEN NOTIFIED BY THEM. THIS IS VERY DANGEROUS I COULD HAVE BEEN REAR ENDED AND GOD KNOWS WHAT ELSE. PLEASE HAVE THIS MATTER CHECKED INTO WITH HYUNDAI. THANK YOU VERY MUCH. *TR
Oct 11, 2015
+ 2 more complaints for this component
FUEL/PROPULSION SYSTEM
6 complaints
GENESIS STALLS AT SLOW SPEEDS EITHER TURNING FOR GOING STRAIGHT. REPLACED THROTTLE BODY, BUT STILL STALLS. ALSO HAS TROUBLE STARTING SOMETIMES. BATTERY IS NEW.
Nov 01, 2019
CYLINDERS WERE MISFIRING. DEALER SAID IT WAS DUE TO COMPUTER SOFTWARE ISSUE WHICH CAUSED INSUFFICIENT FUEL DELIVERY TO THE CYLINDERS. DEALER UPDATED SOFTWARE WHICH SEEMS TO HAVE REMEDIED THE PROBLEM. WHEN THE PROBLEM OCCURRED, THE CAR LOST SOME OF ITS POWER AND VIBRATED. I WAS ON A SIDE STREET WITH LITTLE TRAFFIC AT THE TIME, SO THE HAZARD WAS MINIMAL. HOWEVER, IF THE SAME SITUATION HAPPENS TO OTHERS ON THE FREEWAY OR IN HEAVY TRAFFIC, OR WHEN FULL POWER IS NEEDED TO AVOID AN ACCIDENT, IT COULD BE HAZARDOUS.
Aug 30, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING AT ANY SPEED, AN ALARMING ODOR OF FUEL EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE DEALER DIAGNOSED THAT A VALE IN THE FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Jul 07, 2016
MY CAR WAS SERVICED 3 TIMES AT DEALER DUE TO GASOLINE SMELL ISSUE AFTER DRIVING 2 HOURS CONTINUOUSLY AT HIGH TEMPERATURE 100+. I HAVE TO INHALING THE GAS MOST TIME WHEN I DRIVE BACK TO HOME. HYUNDAI IS TRYING TO IGNORE THIS HAZARD/SAFETY/HEALTH ISSUE... WHAT WILL HAPPEN IF I GET HIT BY OTHER VEHICLE WHILE GAS FUME IS RELEASING FROM MY CAR? HOW ABOUT OTHER PEOPLE SEATING IN MY CAR WHILE I DRIVE THIS CAR?
Sep 30, 2015
AN ALARMING SMELL OF GAS FUMES COULD BE SMELLED EMANATING FROM THE DRIVER'S REAR WHEEL WELL. I TOOK IT TO THE JIM CLICK BODY SHOP THAT HAD RECENTLY REPAIRED THE CAR IN THAT AREA AND THEY FOUND NO LEAKS BUT VERIFIED THE FUMESA. THE NEXT DAY I TOOK IT TO JIM CLICK HYUNDAI AT THE AUTO MALL TO BE REPAIRED . THEY COULD NOT REPRODUCE THE PROBLEM. THE DEALER HAS REPORTED SEVERAL OCCURRENCES OF THIS TYPE. THIS IS A VERY HOT TEMP TIME HERE AS AN ASIDE. *TR
Aug 01, 2014
+ 1 more complaint for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
6 complaints
HEADLIGHTS BLINK ON/OFF WHEN USING TURN SIGNAL. DOING RESEARCH, I SEE THAT MANY PEOPLE HAVE COMPLAINED ABOUT THIS AND THE FIX IS TO REPLACE THE TURN SIGNAL STALK ($400).
Oct 27, 2016
HEADLIGHTS TURN OFF WHEN TURN SIGNAL IS USED AT NIGHT. WHEN MAKING RIGHT TURN LAST WEEK AT NIGHT USED RIGHT TURN SIGNAL APPROXIMATELY 100 FT PRIOR TO TURNING. FRONT LIGHTS WENT OUT AND CAR TURNING IN FRONT OF ME ALMOST HIT ME BECAUSE THEY COULDN'T SEE ME BECAUSE MY LIGHTS WERE OFF. OTHER HYUNDAI GENESIS OWNERS REPORT THE SAME PROBLEM. DEALER UNABLE TO DIAGNOSE PROBLEM. HEADLIGHTS FLICKER WHEN TURN SIGNAL IS USED
Jan 15, 2016
WHILE DRIVING AT NIGHT ON THE HIGHWAY WITH THE LIGHTS ON AUTOMATIC SETTING, TAKING A EXIT AND PUT MY LEFT BLINKER ON THE HEAD LIGHTS SHUT OFF FOR A PERIOD OF TWO SECONDS. AT TIMES THE CRUISE CONTROL DOES NOT WORK, THE FRONT AND REAR SENSORS COME ON WHEN IS NOTHING IN FRONT OR REAR OF THE VEHICLE. THE CAR AS BEEN AT THE DEALER VARIOUS TIMES AND AT TIMES THEY SAID I HAVE A BAD SENSOR AND BY THE TIME THEY LOOK AT THE VEHICLE THEY SAID THAT IS NOTHING WRONG. THE SYMPTOMS GO AWAY AFTER DRIVING FOR A COUPLE DAYS, BIT I FEEL THAT I WILL GET INTO A ACCIDENT IF THE LIGHTS DON'T COME BACK ON. *TR
Apr 02, 2014
HYUNDAI GENESIS SEDAN W/TECH PACKAGE. WHILE DRIVING DOWN A POORLY LIT ROAD AT APPROXIMATELY 50 MPH, I ACTIVATED MY RIGHT TURN BLINKER TO TURN RIGHT AT AN UPCOMING INTERSECTION. AS SOON AS I SELECTED THE TURN SIGNAL, BOTH HEADLIGHTS WENT OUT FOR A PERIOD OF 1 - 2 SECONDS, THEN CAME BACK ON. SINCE THE ROAD WAS DARK, I WAS LITERALLY DRIVING BLIND AND COULD HAVE ENDED IN A VERY SERIOUS ACCIDENT. THERE HAS APPARENTLY BEEN A FEW GENESIS SEDANS REPORTING THIS SAME ISSUE, BUT THIS WAS THE FIRST TIME THIS HAS HAPPENED TO ME. WHEN I GOT HOME, I NOTICED THAT MY HEADLIGHT SWITCH WAS IN THE ON POSITION. THERE IS ALSO THE AUTO POSITION. WHEN IN ON, I COULD DUPLICATE THE ISSUE RANDOMLY BY SELECTING THE TURN SIGNALS, THOUGHT IT WASN'T CONSISTENT. WHEN IN AUTO, I COULD NOT DUPLICATE THE PROBLEM. *TR
Dec 03, 2013
THE HEADLIGHTS COMPLETELY TURN OFF FOR AROUND A SECOND WHEN TURN SIGNAL IS ENGAGED OR DISENGAGED. PROBLEM HAPPENS SPORADICALLY AND HAS ONLY BEEN OBSERVED WHEN THE HEADLIGHTS ARE IN THE ON, NOT AUTO MODE. THIS SUDDEN AND BRIEF, UNEXPECTED LACK OF VISIBILITY AT NIGHT IS DANGEROUS. *TR
Nov 09, 2013
+ 1 more complaint for this component
VEHICLE SPEED CONTROL
5 complaints
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AND OPERATE NORMALLY AFTER SHIFTING INTO PARK. WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BOB HOWARD HYUNDAI (613 SW 74TH ST, OKLAHOMA CITY, OK 73139, (405) 634-8900), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,629.
Jun 28, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE CRUISE CONTROL WAS NOT ENGAGING AND DISENGAGING PROPERLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,200. UPDATED 03/10/15*LJ UPDATED 9/12/2017*CN
Dec 31, 2014
WHILE DRIVING 25 MPH I TRIED TO ACCELERATE THE VEHICLE TO AVOID COLLISION. VEHICLE HESITATED TO ACCELERATE FOR A FEW SECONDS WHEN ACCELERATOR PEDAL WAS PRESSED. LATER I TESTED A VEHICLE NOTICED SIMILAR CONSISTENT HESITATION AT VARIOUS SPEEDS. TOOK VEHICLE TO THE DEALER. HESITATION WAS RECREATED AND DOCUMENTED, HOWEVER DEALER WAS UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE AND BASED ON THAT STATED THAT CONDITION IS NORMAL, REFUSING REPAIR. *TR
Sep 20, 2013
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS IN REVERSE, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT CRASHED INTO A POST BUT DID NOT SUSTAIN ANY INJURIES. THE POLICE WERE NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MANUFACTURER WAS CONTACTED AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE INVESTIGATION CONCLUDED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WOULD SEND THE CONTACT A FORMAL LETTER WITH THE DETAILS OF THE INVESTIGATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 905. UPDATED 3/13/13 *CN THE CONSUMER STATED UPON REVERSING THE VEHICLE SUDDENLY ACCELERATED AND HIT THE BACK OF THE HOUSE. THE CONSUMER TRIED TO MOVE THE VEHICLE JUMPED, THEN IT ACCLERATED INTO THE FLOWER BED AND FENCE. 04/02/2013 *JS
Jan 08, 2013
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT HE ATTEMPTED TO USE THE CRUISE CONTROL FEATURE AND THE FEATURE FAILED. THE CONTACT STATED THAT HE WAS DRIVING 30 MPH AND WANTED TO ACCELERATE UP TO 40 MPH, BUT WHEN HE STOPPED ACCELERATING WITH THE SWITCH, THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT STATED THAT HE HAD TO DISENGAGE THE CRUISE CONTROL IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND STATED THAT THERE WAS NO PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE FAILURE MILEAGE WAS 200. UPDATED 7/23/12 *CN UPDATED 07/30/12
Jun 19, 2012
AIR BAGS
4 complaints
The contact owned a 2012 Hyundai Genesis. The contact stated that while driving at an unknown speed, she collided with another vehicle on the front driver's side. No air bags deployed. BM Automotive towed the vehicle, then the vehicle was towed to her local dealership. The contact stated that she sustained head and back injuries. The contact mentioned they informed her that she sustained whiplash as well. Medical attention was required. The contact stated that a police report was filed. The vehicle was deemed a total loss. The contact mentioned that the seat belt did retract during the impact. The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
May 06, 2025
The area in the dash where the passenger airbag is contained recently got two Cracks along the edges of the airbag compartment as if the airbag tried to go off and didn't. There was no collision, the dash just cracked. The very next day the airbag light came on and had been on ever since. This seems to be a common problem. With. These cars. Hyundai needs to step it up
Aug 29, 2023
THE OUTLINE OF THE PASSENGER SIDE SEA AIRBAG SEEMS TO BE OPENING AS THOUGH THE AIRBAG WILL COME OUT AT ANY MOMENT. THERE ARE 2 PERFECT CUTS ON THE DASHBOARD WHERE THE AIRBAG IS AS THOUGHT THE AIRBAG IS TRIED TO DEPLOY BUT COULDN'T. I NOTICED ONE LINE ABOUT 2 MONTHS AGO AND THE OTHER LINE TODAY 8/15/20
Aug 15, 2020
WHILE REPAIRING MY CAR THE BODY SHOP CUT THRU THE PASSENGERS SIDE AIR BAG WIRING HARNESS, AND THEN TRIED TO SPLICE IT BACK TOGETHER AND NOT TELL ANYONE. THAT DID NOT WORK. THEY NOW HAVE MY CAR AND WE HAVE BEEN WAITING SINCE FEB 24TH FOR A BACK ORDERED HARNESS FROM HYUNDAI. DO YOU HAVE ANY IDEAS WHY THIS COULD TAKE SO LONG?
Apr 03, 2016
VISIBILITY/WIPER
4 complaints
THE WINDSHIELD WIPER HAD PROBLEM FOR A FEW YEARS, FOR WHICH IT STOPPED WORKING ONCE IN A WHILE AND THE MOVEMENTS WERE NOT SMOOTH (LIKE A JOLT) SOMETIMES. IT STOPPED WORKING EVENTUALLY A FEW DAYS AGO.
Mar 07, 2019
DRIVING HOME IN RAIN STORM AND WIPERS STOP WORKING. TOOK ME 2 HOURS TO GET HOME AFTER NUMEROUS STOPS. DID RESEARCH AND FOUND OUT RECALL ON THAT MODEL BUT MY CAR WAS 17 DAYS OUTSIDE OF THE DATE. I FIND IT STRANGE THAT SAME ISSUE AND MY VEHICLE IN NOT IN RECALL.
Dec 28, 2017
THIS PROBLEM BEGAN OCCURRING AT AROUND 60,000 MILES. WHEN EITHER STATIONARY OR IN MOTION, THE WINDSHIELD WIPERS WOULD EITHER NOT COME ON AT ALL OR WOULD JERKILY (IS THAT A WORD?) MAKE THEIR WAY ABOUT HALFWAY UP THE WINDSHIELD AND THEN FREEZE. THEN AT SOME RANDOM TIME, THEY WOULD EITHER JERK THEIR WAY BACK TO THE PARKED POSITION OR CONTINUE JERKING THEIR WAY THROUGH THE WHOLE SWEEP AND THEN BACK TO THE PARKED POSITION, USUALLY STOPPING ONCE OR MORE TIMES ON THE WAY. THIS IS A COMMON OCCURRENCE ACCORDING TO POSTS FOUND ON THE GENESISOWNERS.COM SITE. (HTTP://WWW.GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=8567 ). IF YOU READ THE POSTS, ONE MAN ALMOST HAD A HEAD ON COLLISION WITH A GASOLINE TRUCK WHEN HIS WIPERS DECIDED TO QUIT IN THE MIDDLE OF A RAINSTORM. MY LOCAL DEALER INSISTS HYUNDAI DOES NOT CONSIDER THIS A SAFETY ISSUE WHICH TO ME IS MINDBOGGLING. WITH A POTENTIALLY RECORD BREAKING EL NINO NOW ON THE WAY, PERHAPS IT'S GOING TO TAKE SOMEONE GETTING KILLED BEFORE HYUNDAI FINALLY SAYS, "GEE, WE GUESS IT'S A SAFETY ISSUE AFTER ALL." IF THIS DEFECT IS NEWS TO DOT, I CAN SEE NO REASON NOT TO INSIST ON A RECALL. IF, HOWEVER, DOT IS AWARE OF THE ISSUE AND HAS DONE NOTHING ABOUT IT, SHAME ON THEM. SINCE HYUNDAI EXPECTED ME TO PAY $1,000 TO MOST LIKELY REINSTALL THE SAME FAULTY MOTOR AND LINKAGE, I GOT RID OF THE CAR. THE MOTOR COSTS $462 BY ITSELF.
Nov 23, 2015
THE WIPERS WOULD START TO WIPE THEN STOP IN THE MIDDLE OF THE WINDSHIELD, AFTER TURNING IT ON AND OFF OVER AND OVER AGAIN (SOMETIMES UP TO 30 SECONDS OF NON-MOVEMENT), THEY FINALLY START TO MOVE AGAIN. THIS REPEATED ITSELF FOR THE ENTIRETY OF MY DRIVE TO WORK (APRX 25 MINUTES) IN THE RAIN. I NEARLY RAN INTO THE BACK OF SOMEONE BECAUSE I COULD NOT SEE ANYTHING OUT OF MY WINDSHIELD. *TR
Sep 02, 2014
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
3 complaints
Submitted complaint of unsafe fumes /gas smells emitting from engine and into cabin of car to site on 10/23/2023 for my vin the complaint I see is under Tires This should be under engine I said nothing about tires it's a 2012 Hyundai Genesis BH 4 door sedan battery wasn't holding charge engine idles high and low poor gas mileage and sluggish brake light always on even after repair
Jan 14, 2024
10776084,10763932
Feb 13, 2021
COMPLETE LOSS OF ALL POWER SUPPLY AND TOTAL MECHANICAL SYSTEM/ENGINE NO LONGER OPERATIONAL
Jan 28, 2021
WHEELS
3 complaints
BOUGHT NEW IN JULY 2012. CAR HAS AROUND 46K ON IT. I HAVE HAD TO REPLACE 2 OF THE 4 MICHELIN ENERGY SAVER A/S TIRES BECAUSE OF CRACKING IN THE SIDEWALLS. BOTH HAD CHUNKS MISSING AND THE CRACKING/ROT WAS SPREADING. I DROVE ON THEM FOR MONTHS LIKE THAT, LUCKILY WITHOUT INCIDENT. I BOUGHT A PAIR USED TO REPLACE THEM SO I COULD GET FULL WEAR OUT OF THE REMAINING TOO, BUT I AM WARY OF BUYING MICHELINS FOR MY NEXT SET.
Feb 02, 2017
MY TIRE PRESSURE INDICATOR WAS ON YESTERDAY MORNING SO I PUT AIR IN MY DRIVER SIDE REAR TIRE, HOWEVER THIS MORNING I NOTICE IT NEED MORE AIR AGAIN, THEREFORE I TOOK THE CAR TO SAMS AUTO SERVICE AND AFTER INSPECTION THE GENTLEMAN TOLD ME THE TIRE CANNOT BE REPAIR BECAUSE IT IS WORN ON THE INSIDE TRIM OF THE TIRE AND ITS NOT DUE TO NORMAL WEAR AND TEAR, STATES HE HAS NEVER SEEN A TIRE IN THIS CONDITION BECAUSE THE REST OF THE TIRE HAS GOOD THREAD WEAR AND APPEARS GOOD IF YOUR LOOKING FROM THE OTHER SIDE OF THE TIRE. STRONGLY FEELS ITS A MANUFACTURING DEFECT, I CALLED THE DEALER WHERE I PURCHASED MY CAR A YEAR AGO AND IM GONNA TAKE IT IN TOMMORROW AND PRAY THEY WILL REPLACE IT AT THERE EXPENSE EXPECIALLY SINCE I HAVE PUT ONLY 28,000 MILES ON THE TIRES....
Jul 23, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN UNRELATED PROBLEM WHEN THE TECHNICIAN DETECTED THAT THE REAR PASSENGER'S SIDE WHEEL RIM WAS SEVERELY BENT. ALSO, THE REAR DRIVER'S SIDE RIM WAS SLIGHTLY DAMAGED. THE FAILURE WAS CONTRIBUTED TO THE LIGHT METAL MATERIALS USED TO DESIGN THE RIMS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Sep 09, 2013
SEAT BELTS
3 complaints
REAR LEFT AND CENTER INBOARD FEMALE SEAT BELT BUCKLES ARE REVERSED. THIS PREVENTS USE OF THE CENTER BELT WHEN THE LEFT OUTBOARD SEAT BELT IS BUCKLED AS THE BELT COVERS THE INBOARD CENTER BUCKLE. NEED DEALER RECALL TO FIX PROBLEM AND HAVE HYUNDAI RECOGNIZE THEIR PROBLEM. *TR
Dec 13, 2011
THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THEIR SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THIS ALSO CAUSES THE SEAT BELTS TO GO ACROSS MY GRAND CHILDRENS NECKS WHEN THEY ARE IN THE BACK SEAT IN THEIR BOOSTER SEATS WHICH WOULD CAUSE THEM SERIOUS HARM IN A ACCIDENT. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS BUT THEY SAID THAT IT CANNOT BE REVERSED DUE TO THE WAY THE CAR IS DESIGNED. *TR
Nov 18, 2011
THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THERE SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS. THUS FAR HYUNDAI HAS REFUSED TO ACKNOWLEDGE THAT THERE IS ANY PROBLEM. *TR
Oct 13, 2011
VISIBILITY
2 complaints
The contact owns a 2012 Hyundai Genesis. The contact had engaged the windshield wipers during a light rainstorm and noticed that the intermittent wiper function was not working as designed. The contact stated that gradually the wiper speeds were no longer functional, and only the high-speed option was operable. The contact had taken the vehicle to the local dealer who diagnosed that the gasket around the wiper motor had failed, and that water had entered the wiper motor and determined that the wiper motor needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred; however, the contact had taken the vehicle to a local dealer and was advised that the vehicle was no longer under warranty and had to be repaired out-of-pocket. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the gasket around the wiper motor had deteriorated, and water was leaking into the wiper motor's electrical circuits. The contact was advised by the mechanic that there was a recall, NHTSA Campaign Number: 16V117000 (Visibility); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.
Feb 05, 2025
HAVE A WHITISH, GREY CONDENSATION CREEPING UP ABOUT 3" FROM THE LOWER PART OF THE WINDSHIELD AND ALSO ON THE DRIVER SIDE DOOR WINDOWS, FRONT AND BACK AND THE REAR WINDOW. ACTUALLY LOOKS LIKE MOLD. *JS AT THE DEALERSHIP, CHECKED OUT 5 OTHER GENESIS, THEY ALL HAD THE SAME PROBLEM. NO OTHER MODEL OF HYUNDAI'S HAD THIS PROBLEM. THIS MOLDY LOOKING CONDENSATION/MOISTURE IS INSIDE THE WINDOW ITSELF, NOT TOUCHABLE ON EITHER SIDE OF WINDOW. AFTER DRIVING FOR A WHILE THE MOLDY APPEARANCE SUBSIDES AND THE WINDOWS APPEAR LIKE DOUBLE PANE WINDOWS WITH A BROKEN SEAL.
Mar 19, 2012
POWER TRAIN,SERVICE BRAKES
2 complaints
The contact owns a 2012 Hyundai Genesis. The contact stated that vehicle was taken to the dealer to be serviced under NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic) however, days later the contact stated that while driving the brake pedal was depressed and felt spongy while the vehicle was coming to a stop. The vehicle was taken back to the dealer where the brake rotors were replaced on the vehicle. The contact stated that failure reoccurred approximately 25,000 miles later; however, the vehicle was not taken back to dealer for diagnosis to be repaired. The contact stated that at 35,666 miles, the vehicle was taken back to the dealer where he was informed that the front brakes needed to be replaced. Additionally, an abnormal noise was heard coming from the transmission. The contact was informed that the transmission needed to be replaced. The transmission and front brakes were replaced. The contact stated that while parking the vehicle after picking it up from the dealer, he heard a popping sound. The vehicle was taken back to the dealer where he was informed to reinstall the old transmission. The transmission was replaced; however, the failure persisted. The manufacturer was notified and case was opened. The approximate failure mileage was 25,000.
Sep 01, 2022
SOMETIME THE TRANSMISSION SHIFT VERY HARD WHILE DRIVING,IT HAS A WILD UNEXPECTED JERK
Oct 20, 2018
UNKNOWN OR OTHER,ENGINE
2 complaints
CAR SHUT OFF FULL POWER OFF WHILE ON A RESIDENTIAL ROAD AND I WENT ACROSS THE ROAD UP A SLANTED SMALL HILL AND RAN OVER TREE AND YARD DEBRIS.
Jan 28, 2021
AT APPROXIMATELY 10:30 PM. WHILE DRIVING ON HWY AT FAIRLY GOOD SPEED OF 73-75 MPH, WHILE ON CRUISE CONTROL, THE ENGINE DIED AND STEERING BECAME DIFFICULT TO NONE AT ALL, ALL WHILE ENGINE WAS COMPLETELY OFF. CAR COULD NOT BE STARTED AGAIN. VEHICLE IS CURRENTLY NON-OPERABLE AND PARKED. IT APPEARS I AM THE THIRD OWNER OF THE IS VEHICLE. YOUR ASSISTANCE IS APPRECIATED.
Feb 24, 2020
SEATS
2 complaints
HEAD REST POPPED OPEN, TWICE. FIRST TIME BOTH HEADREST POPPED OPEN AND HYUNDAI REPAIRED IT WITH JUST A COPAY ON MY PART. SECOND TIME, THEY STATED NEEDS TO BE REPLACED AT MY EXPENSE. I STATED THAT NO ONE BUYS A CAR EXPECTING THE HEAD REST TO POP OPEN AND REQUIRE REPLACEMENT. THEY INSIST IT IS MY ISSUE. CAR WAS IN GARAGE WHEN HEAD REST POOPED OPEN. IF WE WERE DRIVING THE VEHICLE, I AM SURE AN ACCIDENT WOULD HAVE OCCURRED. EVEN IF I HAVE IT REPLACED, WHAT ASSURANCES WOULD I HAVE THIS WON'T HAPPEN AGAIN. AND IF IT DOES AND EITHER MY WIFE OR I DRIVING THE VEHICL,E WE COULD BE INJURED THIS IS A VEHICLE DEFECT AND A SAFETY ISSUE.
Oct 24, 2019
WHILE IN PARK, PASSENGER SIDE HEADREST EXPLODED. CAR HAS NEVER BEEN IN A WRECK, NOT EVEN THE SLIGHTEST FENDER BENDER. THERE WAS NO REASON THIS SHOULD HAVE DEPLOYED. PLASTIC CLAMPS FLEW OUT. DEALERSHIP SAID THIS WAS UNREPAIRABLE AND WHOLE SEAT WOULD NEED TO BE REPLACED. I WAS LUCKY NOT TO HAVE A PASSENGER THAT DAY OR THEY WOULD HAVE SUFFERED INJURIES.
Jul 24, 2019
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE GEAR SHIFTER DID NOT ENGAGE IN DRIVE AND SEIZED COMPLETELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO JOHN AMATO HYUNDAI (414-357-8500, LOCATED AT 8301 N 76TH ST, MILWAUKEE, WI 53223) WHERE IT WAS DIAGNOSED THAT THE SHIFTER GEAR WAS CORRODED. THE TECHNICIAN CLEANED THE GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 49,259. *DT *DT*JB
Apr 25, 2019
THE VEHICLE ACCELERATED WITHOUT THE GAS PEDAL HAVING A FORCE APPLIED THERETO AND WITH THE BRAKE PEDAL BEING DEPRESSED. ONCE THE AUTOMATIC TRANSMISSION WAS PLACED IN PARK, THE ENGINE OPERATED AT OVER 3,000 RPM WITHOUT THE GAS PEDAL BEING DEPRESSED. ONCE THE ENGINE IS TURNED OFF AND RESTARTED THE VEHICLE OPERATES NORMALLY FOR A SHORT PERIOD OF TIME. *TR
Sep 13, 2013
STEERING,SERVICE BRAKES,ENGINE
2 complaints
2012 GENESIS SEDAN CONSISTENTLY STALLS UNDER MEDIUM TO LOW SPEEDS WHILE BRAKING OR MAKING A TURN. ALL WARNING LIGHTS COME ON AND LOSS OF STEERING AND BRAKING OCCURS. CAR IS DIFFICULT TO CONTROL SAFELY WITHOUT USE OF EMERGENCY BRAKE DUE TO THE LOSS OF STEERING/BRAKING. THIS INCIDENT NOW OCCURS WITH EACH CAR TRIP WHILE TRAVELING ON ALL KINDS OR ROADS AND AT VARIOUS SPEEDS BUT NOT MORE THAN 40 MILES AN HOUR. I AM WORRIED FOR THE SAFETY OF MY WIFE AND 3 YEAR OLD CHILD SINCE I TAKE THEM EVERYWHERE WITH ME. CAR HAS BEEN AT HYUNDAI DEALERSHIP FOR 4 DAYS AND THEY CAN NOT DIAGNOSE THE PROBLEM BECAUSE THERE ARE NO FAULT CODES TO LOOK UP.
Sep 17, 2018
ENGINE SHUTDOWN AND LOST STEERING AND BRAKE CONTROL WHEN MAKING A RIGHT TURN. THIS IS THE 2ND TIME THIS HAS HAPPENED. DETAILS: ON BOTH THE TIMES, WHEN I WAS TRYING TO MAKE A RIGHT TURN AT A SLOW SPEED THE ENGINE SHUT DOWN AND I LOST CONTROL OF STEERING WAS WELL AS BRAKES. I HAD TO PUT THE CAR IN PARK, IN THE MIDDLE OF THE INTERSECTION AND PUSH BUTTON TO START THE CAR AGAIN. LUCKILY THERE WAS NOTHING IN THE WAY (CAR OR A PEDESTRIAN), OR ELSE THERE WOULD HAVE BEEN AN ACCIDENT. THIS COULD BE AN EVEN DANGEROUS ISSUE IF THIS HAPPENS WHEN MAKING A LEFT TURN OR WHEN ON A FREEWAY. PLEASE ISSUE A RECALL FOR THIS, AND HAVE HYUNDAI FIX THIS PROBLEM.
Sep 19, 2017
STEERING,ELECTRICAL SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE LOST POWER AND THE INSTRUMENT CLUSTER INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL SEIZED AND CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND RUN OVER THE MEDIAN. THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL AND STOP THE VEHICLE. ONCE AT A COMPLETE STOP, THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE ON THE FIRST ATTEMPT AND DROVE HOME. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CAPITOL HYUNDAI MONTGOMERY, 2820 EASTERN BLVD, MONTGOMERY, AL, 36116), BUT COULD NOT BE REPAIRED UNTIL TWO AND A HALF WEEKS LATER. DUE TO THE DELAY, THE CONTACT DECLINED TO PROCEED WITH SCHEDULING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,760.
Aug 29, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Jan 16, 2015
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
DRIVING HOME ON THE 405 FWY LAST NIGHT MY GENESIS R-SPEC 5.0 LOST ALL POWER, ELECTRICAL AND STEERING. FORTUNATELY, I WAS ON THE RIGHT LANE AND WAS ABLE TO MANEUVER THE VEHICLE OFF THE FWY. I HAD NO LIGHTS, NO EMERGENCY FLASHERS, COMPLETE SHUTDOWN OF POWER. IT WAS ABOUT 9PM AND DARK LUCKILY IT WAS NOT IN A LANE OR THIS COULD HAVE BEEN FATAL AS I COULD NOT TURN ON ANY LIGHTS! EXTREMELY DANGEROUS AND HAVE REPORTED MY INCIDENT TO HYUNDAI CUSTOMER CARE. VEHICLE WAS TOWED TO DEALERSHIP PENDING DIAGNOSTICS.
Jul 06, 2016
THIS IHAS HAPPENED 4-5 TIMES. I WAS DRIVING ON A STREET, THANK GOD, I WAS NOT ON HWYWAY, ENGINE JUST STALLED AND STREERING WHEEL LOCKED. I WAS HARD BUT, SOMEHOW MANAGED TO GET ON THE CURBE AND AVOID A CRASH. IF THIS WOULD HAVE HAPPENED ON FREEWAY, IT WOULD HAVE BEEN FATAL. I THINK, HYUNDAI SURE KNOW THIS PROBLEM EXIST IN GENESIS TOO. IT IS SAME PROBLEM ( SYMPTOMS) AS DESCRIBED IN HYUNDAI'S SONATA RECALL. I DON'T KNOW WHAT IS HYUNDIA WAITING FOR. IT IS A SERIOUS PROBLEM WITH A $50,000 CAR . I HAVE NO TRUST ON THIS CAR ANYMORE. THIS WOULD BE MY LAST HYUNDAI. I KNOW, IF I TAKE CAR TO DEALERSHIP , I WOULD HEAR RESPONSE THAT , NO ISSUE FOUND. GENESIS HAS A SERIOUS ENGINE PROBLEM WITH STALLING.
Sep 25, 2015
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
Sep 22, 2023 Manufacturer Recall Number251 NHTSA Recall Number23V651000 Recall Status: Recall Incomplete, remedy not yet available June, 2024 It has been 10 months since an alert from Hyundai to park this vehicle outside due to chance of fire. I need this car repaired or repurchased by Hyundai. 10 Moinths is far too long for a repair.
Jun 01, 2024
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
recall from 2014 under Hyundai genesis BH over brake corrosion and leading to HECU /electrical / wheel stability/electrical wire problems /fire Also immobilizer and safety I now have no dash or steering wheel controls Believe car was broken into shows signs of elapsed time/fob and controls inside no longer work Two fuses inside driver side panel spark even when car is not on Took to Springfield Hyundai They not only lied and stated my car isn’t under any recall but they stated online they did a safety inspection which is not true I just replaced rear brakes and after barely driving 1,000 miles the brakes are making a wearing metal noise and sound like they are bad again I even stated I had information for the immobilizer since Hyundai didn’t install on any of their vehicles until 2022 Now I enter my vin and it comes up under the 2 door coupe not the sedan (BH) Also found archived article from car and driver about the FBI suing Hyundai in 2014 over the exact model and make 2012 Hyundai Genesis BH over brake corrosion accidents and HECU issues causing accidents and other electrical issues Now I am scared worried and I am being ignored an neglected Driving a car that clearly is not safe and putting my life in danger if I have a tampered VIN from theft of no immobilizer this is Hyundai negligence and now my VIN isn’t showing correctly for my make and model I NEED help I have videos of fuses sparking and printed recall Info for my make and model under NHTSA safety investigations I have NEVER received one recall notice from Hyundai in the mail since I am the owner since 2019 I also show DMV records of many registration transactions for years I owned vehicle I only get one registration per year Some shows 2 & 3 prior owner of vehicle worked for a car dealership in Woodbury Even Vehicle History reports aren’t correct
Mar 10, 2024
TIRES
1 complaint
The contact owns a 2012 Hyundai Genesis. The contact stated upon starting the vehicle, an abnormal fuel odor was coming from the vehicle with heavy smoke coming from the exhaust pipe. The contact stated that the tire pressure and brake warning lights were illuminated. The vehicle was not serviced or diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.
Nov 17, 2023
ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving, attempting to slow down, or making turns at approximately 10 mph, the vehicle stalled. The vehicle was able to be restarted. There were no warning lights illuminated. The vehicle was taken to an independent mechanic but they were unable to determine the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 53,000.
Aug 17, 2022
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
WHILE IN ROUTE TO THE DEALER FOR ONE ISSUE, MY SMART CRUISE LIGHT CAME ON. I REPORTED THIS TO THE DEALER UPON ARRIVAL AND THEY IGNORED. THEY REPAIRED ONE ITEM UNDER WARRANTY IN WHICH I THOUGH TOOK CARE OF BOTH. BY TIME I LEFT, ALLOWED THE CAR TO WARM UP; THE SMART CRUISE LIGHT CAME BACK ON. I CONTACTED THE DEALERSHIP & ASKED THEM WHAT HAPPENED TO THIS 2ND ISSUE. THEY SCHEDULED AN APPOINTMENT AND I WAS INFORMED BY THAT TIME AND VISIT; THE WARRANTY HAD EXPIRED AND I WILL HAVE TO PAY $4200 TO REPAIR THE PROBLEM THAT THEY NOW SEE. I HAD ALSO BEEN COMPLAINING ABOUT MY ABS/ESC/AUTO HOLD LIGHTS WERE CONSTANTLY FLASHING, NOW THEY REMAIN SOLID. IT CAUSES THE VEHICLE TO JERK WHEN IN REVERSE. I HAVE READ ABOUT SEVERAL RECALLS REGARDING ISSUE. THE SITUATION HAS GOTTEN WORSE AND I WAS TOLD IT IS NOW LEAKING BRAKE FLUID. THE DEALERSHIP HAS NOW GIVEN ME A PRICE TOTALING $7000 TO REPAIR OR PURCHASE A NEW VEHICLE. THIS IS MONEY I CANNOT PAY AND I KNOW MY VEHICLE WAS STILL COVERED WHEN THE PROBLEMS/ RECALLS STARTED. THESE INCIDENTS OCCURRED ON SEVERAL DATES.
May 15, 2021
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
MY VECHILE STALLS WHILE DRIVING AT VARIOUS TIMES. THIS COULD CAUSE A SERIOUS ACCIDENT IN WHICH LIVES COULD BE LOST . THIS EEMS TO BE PROBLEM WITH THE GENESIS FROM 2012 TO 2016 FROM MY RESEARCH. I AM NOT THE ONLY OWNER WITH THIS PROBLEM . THE DEALERS CANT FIND THE PROBLEM OR WHY IT IS OCCURING . THE DEALERS GIVE YOU NUMEROUS REASONS AS TO WHAT MIGHT BE THE CAUSE OF THIS PROBLEM, BUT THEY ARE NOT SURE . THIS COULD COST A CONSUMER $1000 OF DOLLARS JUST TO FIND OUT WHAT THE PROBLEM IS . THIS OCCURS WHEN JUST DRIVING DOWN A STREET, ON CURVES OR GOING STRAIGHT. I HAVE NOT HAD AN ACCIDENT YET! IM TRYING TO AVOID THIS .THIS OCCURS WHEN MY GAS TANK GETS LOW , THAT IS WHAT I HAVE NOTICED .
Mar 24, 2021
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
COMPLETE FAILURE OF ENGINE. SENSORS AND ELECTRICAL COMPONENTS MALFUNCTIONS. TOUCH SCREEN DISPLAY NON RESPONSIVE AND KEYSTROKES OFF. GAS/FUEL WOULD SPEW BACK OUT WHEN FILLING. WINDSHIELD VISIBILITY POOR. LIGHTING DIM. HYDRAULIC SYSTEM FAIL. TIMING BELT FAIL. FLANG SOUND (TICKING IN ENGINE) LED TO ENGINE FAIL. ELECTRICAL LIGHTS FLICKERING WAS ME. VEHICLE STALLED OUT COMPLETELY SHUTTING OFF LOCKING UP AND SEIZING OUT. COMPONENTS MALFUNCTIONING. HARD BRAKE CHECKS, HIGH RPM RREVVING, AND IDLEING ALL ARE SHOWN WHEN CAR WAS TRAVELING AT 45 MPH AND NO CHANGE IN SPEED. FAILURE OF FLUIDS CAUSE CORROSION AND HECU. ENGINE LIGHT INDICATOR AND ENGINE OIL LAMP LIGHT FLICKERING WITH NO DISTINCT PATTERN. PROCEEDED TO BANG LOUD IN ENGINE. RPM REV 2-3K BEFORE SPEED CATCHES. CD PLAYER PROBLEMS. ALWAYS MAKING A SOUND AS IF IT IS TRYING TO EJECT AND THEN SPUTTERS OUT. IN 2 DAYS THE ENTIRE VEHICLE WENT FROM NO LIGHTS DISPLAYING NO KNOCKING SOUND. 94K MILES TOTAL
Jan 28, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
NAVIGATION DISPLAY FAILURE RESULTING IN NO BACK-UP CAMERA, NO A/V FUNCTIONS, AND HVAC CONTROL MALFUNCTION. DEALER REPLACED WITHIN APPROXIMATELY 8 MONTHS OF PURCHASE. SYSTEM HAS FAILED AGAIN AND CORPORATE ADVISED THAT THE PART WAS ON BACKORDER AND WE WAITED FOR A REPLACEMENT PART FOR 8 MONTHS. NOW CORPORATE HAS ADVISED THAT THE PART, A-V MONITOR ASSEMBLY PART #965633M851, IS UNAVAILABLE/DISCONTINUED. NO WAY TO REPAIR OR REPLACE THE PART. VEHICLE HAS 44,000 MILES ON IT. SUNROOF FAILED WITHIN FIRST 20,000 MILES AND WAS SEALED TO AVOID EXPENSIVE REPAIR. MOST RECENTLY THE CAR DIED WITHOUT WARNING WHILE STATIONARY. IN FOR EVALUATION NOW. THIS CAR HAS BEEN A CHRONIC PROBLEM SINCE WE FIRST PURCHASED IT AND CORPORATE HAS TOLD US THAT WE ARE AT A DEAD END REGARDING THE A/V MONITOR ASSEMBLY - THERE IS NOTHING THEY CAN DO. A/V MONITOR ASSEMBLY ISSUE OCCURRED IN JUNE OF 2020.
Jan 15, 2021
STEERING
1 complaint
WAS DRIVING THE CAR AND STEERING WHEEL LOCKED ON A HIGHWAY ON MY WAY TO WORK. WAS ABLE TO PULL IT OVER CUT THE CAR OFF. STARTED IT BACK UP AND WAS FIND. THEN ON THE WAY BACK HOME HAPPENED AGAIN WHEN TRIED TO EXIT OFF THE HIGHWAY AND ENDED UP IN A DITCH.
May 04, 2020
AIR BAGS,SEATS
1 complaint
TL* THE CONTACT OWNED A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE ON A HIGHWAY STATIONERY IN TRAFFIC, THE VEHICLE BEHIND HIM CRASHED INTO THE BACK OF HIS VEHICLE. THE CONTACT'S VEHICLE THEN COLLIDED WITH STOPPED VAN IN FRONT OF HIM; THAT VAN ALSO HIT THE VEHICLE IN FRONT OF IT AS WELL. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT'S CHEST HIT THE STEERING WHEEL AND THE CONTACT'S HEAD BROKE THE HEAD REST. HE RECEIVED MEDICAL ATTENTION AT THE SCENE AND WAS TRANSPORTED TO THE HOSPITAL. THE CONTACT WAS TREATED FOR A CHEST CONTUSION AND BRUISING TO HIS NECK AREA. INJURIES TO THE OTHER VEHICLES OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS FILED. AFTER BEING RELEASED FROM THE HOSPITAL, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT BODY SHOP AND WAS LATER DEEMED TOTALED BY A MECHANIC. THE MANUFACTURER NOR A DEALER HAVE BEEN NOTIFIED OF THE FAILURE. UPON, INVESTIGATION THE CONTACT LINKED NHTSA CAMPAIGN NUMBER: 16V722000 (AIR BAGS) WITH HIS FAILURE. THE FAILURE MILEAGE WAS 71,244.
Mar 03, 2020
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
WHEN TURNING STEERING WHEEL A NUMBER OF THINGS CAN HAPPEN, RADIO TURNS OFF,STEERING LOCKS UP. ALL DASH LIGHTS COME ON AND POWER BATT LIGHT LIGHTS UP. HAS STALLED IN INTERSECTION WHEN TURNING. TRANS SHIFTS HARD AND SLIPS INTO GEAR WHEN ON A LONG DRIVE
Feb 03, 2020
SUSPENSION,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
WHEN IN MOTION, THE VEHICLE STARTS TO MAKE A CLANKING SOUND REPETITIVLY AS IF IT WAS ON A ROTATION. IT'S LIKE A METRONOME BEST AT 128BPM
Jan 11, 2020
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
AS I EXITED THE FREEWAY I SHIFTED OUT OF 6TH GEAR (70MPH) AND PRESSED THE BRAKES TAKING IT DOWN TO 40MPH. THE RPMS CONTINUED TO REV UP TO 6K AND BEYOND. THE BRAKES DID RESPOND, SO I FELT THERE WASN'T IMMEDIATE DANGER. I IMMEDIATELY PULLED OVER TO THE SHOULDER AND STOPPED MY CAR BY TURNING OFF THE KEY. TURNING THE CAR BACK ON, NOT IN ANY GEAR, NOT PRESSING THE GAS, THE RPMS BEGAN TO REV JUST AS HIGH AGAIN. SO I TURNED THE KEY OFF AGAIN. I DECIDED TO TRY AGAIN, STARTED THE CAR, IT BEGAN REVVING UP THE RPMS. I SHIFTED INTO FIRST GEAR TO SEE WHAT WOULD HAPPEN AND IT BEGAN TO DECREASE IN RPM. THEN IT BECAME NORMAL. BUT NOW THERE IS A KNOCKING NOISE IN THE ENGINE WHEN I ACCELERATE THAT WAS NOT PRESENT BEFORE. IT'S LESS NOTICEABLE AT 1ST AND 2ND GEAR, BUT GETS MORE PRONOUNCED FROM 3RD GEAR ONWARD. THERE WERE NO WARNING LIGHTS, NO CHECK ENGINE LIGHT. I TOOK IT TO FIRESTONE WHERE THEY TOLD ME IT'S POSSIBLE THAT THE ENGINE MAY NEED REPLACED. I DID FIND THERE WAS A REPORT OF ENGINE PROCESSING FLAWS THAT COULD RESULT IN A KNOCKING NOISE ON VARIOUS NEWS SITES BUT NOTHING OFFICIAL. THIS CAR HAS ONLY 40K~ MILES. IT WAS MANUFACTURED IN 2011 AS I BOUGHT IT HOT OFF THE LOT AT 6MILES ON THE ODOMETER. I GET REGULAR OIL CHANGES USING SYNTHETIC OIL ONLY. IT'S MINT. NO REASON FOR THIS TO BE OCCURRING.
Jun 24, 2019
PARKING BRAKE,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE THE CONTACT WAS ATTEMPTING TO PLACE THE VEHICLE IN DRIVE AND RELEASE THE PARKING BRAKE, THE VEHICLE MADE A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO SPORT DURST HYUNDAI (4507 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707 (919) 251-5996) WHERE THE CONTACT WAS INFORMED THAT THE MOTOR FOR THE ELECTRONIC PARKING BRAKE NEEDED TO BE REPLACED AND THE BRAKES WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
Nov 20, 2018
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
PASSENGER AIRBAG LIGHT IS ALWAYS ILLUMINATED, WITH OR WITHOUT SOMEONE IN THE SEAT. CALLED THE DEALER AND THEY TOLD ME THAT THEY 'PUT A SEATBELT LABEL ON,' AND THAT I CAN PAY $145 FOR THE DIAGNOSIS.
Nov 16, 2018
AIR BAGS,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I PUT IN A NEW BATTERY AND SOME OF THEM THE MEMORY DOESN'T WORK RIGHT.
Nov 14, 2018
STEERING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND SHUT OFF. IN ADDITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS PLACED IN PARK AND RESTARTED. THE CONTACT CALLED THE SAFFORD HYUNDAI OF SPRINGFIELD DEALER AT 703-776-9040 (LOCATED AT 7615 LOISDALE RD A, SPRINGFIELD, VA 22150) AND WAS INFORMED THAT THE FAILURE COULD BE THE BRAKES. THE VEHICLE WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER WAS PROVIDED BY THE MANUFACTURER'S CONSUMER AFFAIRS DIVISION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Aug 20, 2018
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
CAR TURNED OFF BY ITSELF WHILE DRIVING. STEERING AND BRAKING WERE AFFECTED AND NOT WORKING.
Jul 16, 2018
FUEL SYSTEM, OTHER,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE FUEL GAUGE FAILED TO ACCURATELY DISPLAY THE CORRECT FUEL LEVEL. SOUTHERN STATES HYUNDAI OF RALEIGH IN RALEIGH, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE CONTACT SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Jun 20, 2018
STEERING,VEHICLE SPEED CONTROL,ENGINE
1 complaint
WHILE MAKING A RIGHT TURN ONTO RAMP ENGINE FALLS CUTS OFF AND I HAVE NO CONTROL OVER STEERING, BREAKS OR ANYTHING. FINALLY GOT IT ON TO THE SIDE OF ROAD AND PUT IT IN PARK AND IT CRACKED RIGHT UP. THIS IS VERY SCARY. WHAT IF I HAD BEEN GOING FAST DOWN THE ROAD AND COULD NOT STOP THE CAR. SOMEONE COULD BE KILLED LIKE THIS. I DECIDED TO LOOK IT UP ON GOOGLE AND FOUND OUT THAT LOTS OF OTHER HAVE HAD THE SAME IDENTICAL PROBLEMS AND NO MECHANIC OR ANYONE CAN FIND ANYTHING. HYUNDAI NEEDS TO BE HELD ACCOUNTABLE FOR THIS AND FIX THERE MISS UP BUT OF COURSE IT WILL TAKE PEOPLE BEING KILLED FIRST.
Jun 19, 2018
SUSPENSION,SERVICE BRAKES,VISIBILITY/WIPER
1 complaint
MY WINDSHIELD WIPERS DO NOT CLEAR THE WINDSHIELD PROPERLY IN INCLEMENT WEATHER, MY BRAKES SOMETIMES MAKE SCRUBBING SOUNDS, MY TIRES SEEM SLIPPERY SOMETIMES WHEN TURNING A CURVE, AND MY CAR JERKS SOMETIMES WHEN PULLING OFF AFTER SITTING STILL.
Mar 14, 2018
SUSPENSION
1 complaint
SINCE NEW IT HAS BEEN DIFFICULT TO MAINTAIN ALIGNMENT. AT FIRST IT WOULD BE ALIGNED AND THEN IT WOULD TAKE 5000 MILES TO MOVE OUT OF SPEC (BAD ON ALL NUMBERS, BUT CAMBER AND CASTER ARE THE WORST). SERVICE HAS TRIED TO CLAIM IT RECEIVED FRAME DAMAGE AT SOME POINT. AFTER CONDUCTING AN UNDERCAR REVIEW THERE APPEARS TO BE NO DAMAGED SUSPENSION COMPONENTS. THERE IS A NON-STRUCTURAL PLASTIC SUPPORT AT THE BASE OF THE RADIATOR THAT WAS DISTORTED WHEN THE CAR STRUCK A TIRE TREAD ON THE FREEWAY. THE CAR WAS INSPECTED BY THE INSURANCE CARRIER, DETERMINED BRACE NOT STRUCTURAL AND DID NOT REPLACE, TREATED FOR COSMETIC DAMAGE AND RETURNED TO SERVICE. PRIOR TO THIS THE VEHICLE ALREADY HAD ISSUES WITH PREMATURE TIRE WEAR, PULLING TO THE RIGHT SIDE AND BEING ABLE TO MAINTAIN ALIGNMENT. FOR AT LEAST THE LAST 25,000 MILES I HAVE BEEN HAVING THE VEHICLE RE-ALIGNED EACH 3000 MILES. AT ONE TIME WE'D BE ABLE TO ALIGN THE SUSPENSION BUT WITHIN 500 MILES IT WOULD BEGIN MOVING BACK OUT OF SPEC. CURRENTLY THE MECHANICS ARE FINDING IT MORE DIFFICULT TO GET IT WITHIN SPEC. THE FACT THAT THIS SEEMS TO BE GETTING WORSE OVER TIME, IT LEADS ME TO BELIEVE THAT THERE MUST BE EITHER AN UNDERLYING DESIGN FLAW, OR THERE IS A COMPONENT FAILURE OCCURRING SOMEWHERE WITHIN THE FRONT SUSPENSION. THE HYUNDAI GENESIS HAS NO MECHANISM TO HANDLE CASTER OR CAMBER ADJUSTMENT. THE MECHANICS HAVE ALL STATED THAT THE ONLY OPTION TO ENABLE THE VEHICLE TO BE PROPERLY ALIGNED IS THE INSTALLATION OF A 'CAMBER/CASTER ADJUSTMENT KIT'. HOWEVER THEY SAY THIS ISN'T SOMETHING AVAILABLE FROM HYUNDAI (THOUGH I HAVE READ OTHERWISE FROM ONLINE SOURCES), AND SINCE THE VEHICLE IS STILL WITHIN THE EXTENDED WARRANTY PLAN I AM HESITANT TO HAVE SUCH A PRODUCT INSTALLED ANYWHERE BUT AT A DEALERSHIP AS I EXPECT IT WOULD LEAD TO ADDITIONAL FINGER-POINTING AND WARRANTY DEBATE DOWN THE ROAD.
Oct 23, 2017
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND HEARD AN ABNORMAL NOISE COMING FROM THE BRAKE PEDAL. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND ACCELERATED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD (871 E ONSTOTT RD, YUBA CITY, CA 95991 (530) 821-2121), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Oct 11, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE ATTEMPTING TO MAKE A RIGHT TURN AT 5 MPH, THE VEHICLE STALLED AND CAUSED THE POWER STEERING TO SEIZE. THE BRAKES FAILED AND THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED TWO ADDITIONAL TIMES. DURING THE LAST OCCURRENCE, THE VEHICLE WAS PUSHED TO A PARKING LOT. A TOW COMPANY WAS CALLED, BUT THE VEHICLE RESTARTED ON ITS OWN. THE VEHICLE WAS NOT TOWED, AND WAS DRIVEN BACK HOME. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Sep 28, 2017
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. DURING THE INCIDENT, THE BRAKES MALFUNCTIONED AND WOULD NOT IMMEDIATELY STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. MOMENTS LATER, THE ENGINE BACKFIRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HYUNDAI OF COCONUT CREEK IN COCONUT CREEK, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.
Sep 28, 2017
ELECTRICAL SYSTEM,SEATS
1 complaint
THE SET POSITION OF THE SEAT WONT GO TO THE POSITION THE PUT IT ON AND THA SEAT GET STOCK FOR 10 TO 20 MINUTE AND THEN YOU CAN STAR MOVE AGAIN
Aug 20, 2017
VEHICLE SPEED CONTROL,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 5 MPH AND APPROACHING AN INTERSECTION, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SWITCHED TO PARK AND RESTARTED THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWICE ON JULY 10, 2017. THE VEHICLE WAS TAKEN TO ORLANDO HYUNDAI IN ORLANDO, FLORIDA FOR DIAGNOSTIC TESTING AND THE THROTTLE BODY WAS CLEANED. THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Jul 13, 2017
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
I PURCHASED THE CAR IN JANUARY 2017 AFTER 2 MONTHS OF HAVING THE CAR THE WINDOWS WOULD NOT GO UP. I WOULD HAVE TO WAIT HOURS FOR IT TO START BACK WORKING. THE SUSPENSION WAS LOW FOR A FEW WEEKS THEN IT WOULD SLOWLY COME BACK UP. BASICALLY MY WHOLE CAR HAS ELECTRICAL PROBLEMS BACK UP CAMERA GOES BLACK, THE ODOMETER HAS DEAD PIXELS, CAR EXTREMELY SLUGGISH, THE CAR SHAKES AND KILLS ALOT. ALSO WHEN I TURN THE HEATED SEATS ON IT TURNS OFF WITHIN 2 MINUTES. IT IS SO MUCH THE CAR IS DOING TO SAY THIS CAR HAS A CLEAN CARFAX.
Jun 20, 2017
STEERING,SUSPENSION,FUEL/PROPULSION SYSTEM
1 complaint
VEERING RIGHT SINCE NEW 7/2012 ON FREEWAY AND CITY STREETS. UNDERCARRIAGE RIGHT SIDE "TWEAKED" PER HYUNDAI SERVICE REP IN 2016. IN SHOP SINCE APRIL 22 AND OUT MAY 14, /2017 RIGHT CONTROL ARM BROKEN AND COIL SPRING BAD (FIXED PER SERVICE REP), ALIGNMENT STILL IN RED RIGHT FRONT CAMBER; STEERING WHEEL SEVERELY OFF CENTER AT TIMES AND NOW VEERS MORE TO LEFT AND SOMETIMES TO RIGHT ON CITY STREETS AND HIGHWAY; WHEN COMING TO STOP STEERING WHEEL BECOMES SEVERELY OFF CENTER. IN APRIL 2017 WAS LOSING SPEED EVEN THOUGH PRESSING ON GAS PEDAL AND ACTING IF WANTING TO STALL SEVERAL TIMES WITH IN A WEEK (HAPPENING A FEW OTHER TIMES IN PAST BUT THOUGHT DUE TO BEING COLD OR BAD GAS.. WHEN THIS HAPPENED PSI LIGHT TURNED ON. HAPPENING ON FREEWAY AND WHILE MERGING ONTO FREEWAY AND OTHER TIMES ON CITY STREETS. WHEN THIS HAPPENED IN APRIL 2017 THE LAST TIME WITH THE WANTING TO STALL PROBLEM STEERING WHEEL BECAME REALLY OFF CENTER (DEALER NOTIFIED AND TAKEN TO SHOP ON 4/25/2017). ALSO WOULD NOT GO INTO REVERSE THE SAME DAY OF LOSING POWER WANTING TO STALL. (HAPPENING A FEW OTHER TIMES IN THE PAST). NOW AC AIR FORCE LOW AND DOESN'T COOL AS PRIOR TO BEING IN SHOP 4/2017 AND BLOWS HOT AIR AT TIMES. AIRBAG SENSORS NOT WORKING PROPERLY AS BEFORE SHOP VISIT 4/2017. HAVE HAD PAINT CHIPPING PROBLEMS ON BODY OF DRIVER DOOR AND PASSENGER DOOR AND AROUND TRUCK AREA. HAS ALSO HAD FUEL PUMP ISSUES, REPEAIRED ONCE (WHEN PUMPING GAS PUMP CONSTANTLY CLICKING OFF). POOR SUSPENSION REAR END FEELS LIKE IT BOTTOMS OUT WHEN GOING OVER BAD ROAD/BUMPS ON FREEWAY AND CITY STREETS.
May 22, 2017
SUSPENSION,WHEELS
1 complaint
TIRES-MICHELIN ENERGY SAVER A/S SIZE: P235/50R18 ON THE FRONT PASSENGER SIDE. THE TIRE HAS A 5" DEEP CRACK ON THE OUTSIDE WALL OF THE TIRE AND ALSO SEVERAL OTHER NOTICEABLE CRACKS THROUGHOUT THE TIRE ESPECIALLY ON THE OUTER WALL.
Oct 07, 2016
UNKNOWN OR OTHER,SERVICE BRAKES,VISIBILITY/WIPER
1 complaint
MY WIFE AND I HAVE A 2012 HYUNDAI GENESIS 3.8 SEDAN. MY WIFE IS THE PRIMARY DRIVER. SHE CAME HOME ONE EVENING AND TOLD ME THAT THE CAR FAILED TO STOP AND WENT INTO THE INTERSECTION AS SHE ATTEMPTED TO STOP FOR A RED TRAFFIC SIGNAL. I IMMEDIATELY DROVE THE CAR DOWN THE STREET AND OBSERVED THAT YOU HAD TO PUMP THE BRAKES TO STOP AND THE PEDAL WENT TO THE FLOOR. I ADDED SOME BRAKE FLUID AND PUMPED THE BRAKES. I DROVE THE CARE THE NEXT FEW DAYS AND NOTICED THAT OVER TIME THE SAME THING HAPPENED WITH THE PEDAL GOING TO THE FLOOR. I TOOK THE CAR TO MY MECHANIC AND HAD ALL THE BRAKES CHANGED. THAT COST ME OVER $320.00. THE MECHANIC ADVISED ME THAT THE CAR HAD A FAULTY MASTER CYLINDER. TO SHORTEN THE STORY. DUE TO THE DEALER COST OF FROM $275.00 TO $365.00 FOR A MASTER CYLINDER. I BOUGHT 2 ONLINE AND 1 AT OREILLY AUTO PARTS. I SPENT $105.00, $81, AND $79.00 FOR EACH RESPECTIVELY. EACH TIME THE MECHANIC ADVISED ME THAT THE WERE NOT COMPATIBLE. HE WAS SO CONFLICTED BY THE PROCESS ADVISED ME TO TAKE THE CARE TO THE DEALER AND TOLD ME THAT WITH ONLY 91000 MILES AND A WELL MAINTAINED 4 YEAR OLD CAR, IT IS UNHEARD OF FOR A MASTER CYLINDER TO BE FAULTY. I CONTACTED HYUNDAI AND WAS TOLD THERE WAS NO RECALL NOR WAS MY VEHICLE COVERED BY MY FACTORY WARRANTEE. I AM A RETIRED AUTO THEFT OFFICER SO I DECIDED TO CHECK WITH NHTSA FOR COMPLAINTS AND RECALLS. I AM POSITIVE THAT THIS RECALL APPLIES TO MY CAR. I HAVE HAD THE SAME PROCESS HAPPEN TO ME REGARDING THE WINDSHIELD WIPER MOTOR. HYUNDAI WOULD NOT HELP SO I FOUND A MOTOR AT A JUNK YARD. I PAID TO HAVE IT INSTALLED. HOWEVER IT ONLY WORKS AT ONE SPEED. I WOULD LIKE IT REPLACED AND A REFUND FOR THE COST INCURRED TO FIND AND REPLACE IT. I ALSO WOULD LIKE THE BRAKING SYSTEM REPAIRED AND COMPENSATION. HYUNDAI'S RECALL NUMBER IS 114. I WOULD LIKE TO INVOKE THE LEMON LAW..
Jul 27, 2016
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
I WAS TURNING TO PARK IN MY PARKING SPACE AND ALL OF A SUDDEN THE CAR BEGAN TO ACCELERATE WITH SUCH SPEED THAT I THOUGHT IT WOULD JUMP THE CURB AND CRASH INTO MY HOME. I WAS UNABLE TO STOP THE CAR AND THE BRAKES WERE UNRESPONSIVE. IT HIT THE CURB AND FINALLY CAME TO A STOP WITH A TERRIBLE SHUDDER/NOISE.
Jan 20, 2016
STEERING,SUSPENSION,WHEELS
1 complaint
TIRE WEAR UNEVEN, RIGHT FRONT PASSENGER WORST. CONSTANT SEVERE PULL TO THE RIGHT ABLE TO CHANGE LANES TO RIGHT WITHOUT HANDS ON STEERING WHEEL. AND VERY MINIMAL PULL TO LEFT AT TIMES WHILE DRIVING ON HIGHWAY (MOST NOTABLE) AND CITY STREETS. WHILE DRIVING FEELS LIKE CAR BOTTOMS OUT OVER BUMPS/HOLES OR ON CITY STREETS/HIGHWAYS WITH ROUGH ROAD SINCE PURCHASED IN 2012. CANNOT ADJUST ALIGNMENT ON RIGHT SIDE, RIGHT CAMBER ALWAYS NEGATIVE AND TOLD NO FIX FOR THIS AND CAUSE FOR EXCESSIVE WEAR ON TIRE AND PULLING TO RIGHT. PAINT CHIPPING UNDERNEATH DRIVER SIDE DOOR ON BODY. BOTTOMING OUT AND TIRE PULLING TO RIGHT FIRST LOOKED AT ON 11/21/2012.
Dec 16, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
WHAT IS LIKELY A FAULTY TURN SIGNAL STALK CAUSES THE VEHICLE'S HEADLIGHTS TO EITHER FLICKER, SHUT OFF OR FLASH THE HIGH BEAMS REGARDLESS IF IT IS STATIONARY OR IN MOTION. IT MANIFESTS ITSELF IN VARIOUS WAYS; THE MOST RECENT BEING ON A 5 HOUR INTERSTATE TRIP. WHEN SIGNALING TO CHANGE LANES, THE HIGH BEAMS WOULD FLASH WHICH WOULD IN TURN DISTURB DRIVERS IN FRONT OF ME. OTHER TIMES, THE LIGHTS HAVE FLICKERED AND/OR TURNED OFF ENTIRELY FOR A BRIEF PERIOD OF TIME HINDERING NIGHT TIME VISIBILITY. FOR FURTHER REFERENCE, I WILL PROVIDE A LINK TO AN OWNER'S ONLINE FORUM WHICH DISCUSSES OTHER INDIVIDUAL'S PROBLEMS LIKE THIS: HTTP://GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=12504&PAGE=4
Oct 31, 2015
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
WHEN DRIVING OUR CAR, IT JUST DIES WITH NO FOR WARNING WHAT SO EVER. THIS HAS HAPPENED 7 OR 8 TIMES OVER THE PAST TWO YEARS, SO IT IS NOT SOMETHING THAT HAPPENS ALL THE TIME BUT WHEN IT DOES IT CAN BE EXTREMELY DANGEROUS. THIS HAS HAPPENED DRIVING DOWN INTERSTATE ALL THE WAY TO SLOWING DOWN FOR STOPPED TRAFFIC. WE STARTED WORKING WITH FORT MILL HYUNDAI OVER TWO YEARS AGO AND HAVE BEEN TOLD THINGS LIKE OUR OIL CHANGE WAS PAST DUE TO MY WIFE DOESN'T DRIVE THE CAR HARD ENOUGH, BOTH LAUGHABLE RESPONSES TO A VERY SERIOUS ISSUE. WE WERE GETTING NOWHERE WITH THE DEALER SO I CONTACTED HYUNDAI CORPORATE AND AGAIN GOT A LAUGHABLE RESPONSE FROM THEIR INTERNET TEAM. WHEN I PUSHED THE ISSUE AND BROUGHT UP SOMEONE WAS GOING TO GET HURT OR KILLED AND THEY WOULD HEAR FROM AN ATTORNEY THEY HAD THEIR REGIONAL MANAGER OUT OF ATLANTA CALL ME (I BELIEVE HIS NAME IS [XXX], HE TALKED ME INTO TAKING THE CAR TO KEITH HAWTHORNE HYUNDAI AS THE FORT MILL LOCATION DID NOT FOLLOW THEIR INTERNAL PROCEDURES. IN WORKING WITH THE KEITH HAWTHORNE TEAM THEY FELT THEY COULD HELP ME OUT. AFTER HAVING MY CAR FOR 10 DAYS THEY CALLED ME AND TOLD ME TO PICK UP THE CAR AS HYUNDAI WILL NOT AUTHORIZE THEM TO DO ANYTHING ON THE CAR. I COMPLETELY REALIZE THE TECHNOLOGY AND COMPLEXITY OF TODAYS AUTOMOBILES AND WAS TRYING TO REMAIN PATIENT AND WORK WITH THEM EVEN THOUGH I FELT IT PUT MY FAMILY AT RISK. UNFORTUNATELY HYUNDAI HAS MADE THE DECISION TO NOT WORK WITH ME LEAVING ME NO OPTION BUT TO REACH OUT TO YOU. A SIDE NOTE, IF YOU DO A QUICK GOOGLE SEARCH YOU WILL SEE WE ARE NOT THE ONLY GENESIS OWNER HAVING THESE PROBLEMS, SO HYUNDAI HAS A BIGGER PROBLEM THAN JUST MY CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 25, 2015
STEERING,POWER TRAIN,ENGINE
1 complaint
THE CAR JUST COMPLETELY SHUT DOWN. FORTUNATELY, I HAD JUST TURNED FOR HOME ON A 25 MPH STREET SO I WAS GOING SLOW ENOUGH THAT I COULD MANAGE TO AT LEAST GET THE CAR TO THE SIDE OF THE ROAD. DO NOT KNOW WHAT WOULD HAVE HAPPENED 15 MINUTES EARLIER IF IT HAD SHUT DOWN ON THE BUSY INTERSTATE I WAS ON. IT DID START BACK UP AGAIN, BUT NOW AM AFRAID TO DRIVE IT ANYWHERE. HAVE CONTACTED HYUNDAI, BUT IF THERE FOLLOW-UP IS ANYTHING LIKE IT HAS BEEN IN THE PAST, IT WILL BE A WASTE OF MY TIME. THEY WILL JUST SAY THAT THEY CANNOT REPRODUCE THE PROBLEM AND SEND US A COFFEE MUG HOPING THAT WILL RESOLVE THE ISSUE. WE HAVE HAD NUMEROUS PREVIOUS ELECTRICAL ISSUES: SUCH AS CAR STARTING BACK UP BY ITSELF AFTER BEING SHUT OFF, THE RADIO LITERALLY POPPING ON AND OFF, THE RADIO LOCKING ON A STATION (YOU COULD CHANGE CHANNELS, BUT THE SAME STATION KEPT PLAYING), THE NAV TURNING ON AND OFF BY ITSELF. THE CAR HAD BEEN DOING OKAY THIS YEAR UNTIL THIS MOST RECENT INCIDENT WHERE IT JUST FLAT SHUT OFF. DO NOT TRUST HYUNDAI TO SOLVE THE ISSUE AND IT IS TO SCARY TO DRIVE. AND I DON'T BELIEVE THAT THERE IS A LEMON LAW IN THIS STATE. NO MATTER WHAT, I CAN ASSURE YOU THAT THIS WILL BE MY LAST HYUNDAI.
Sep 13, 2015
AIR BAGS,STRUCTURE,WHEELS
1 complaint
THE VEHICLE WAS HIT IN THE RIGHT REAR QUARTER AND THEN IN THE FRONT, COMPLETELY DEMOLISHING THE FRONT BODY WORK. ONLY THE PASSENGER SIDE WINDOW CURTAIN AIRBAG DEPLOYED, LIKELY DUE TO THE INITIAL RIGHT REAR SIDE IMPACT. THE SOLE OCCUPANT (DRIVER) WAS NOT PROTECTED AND WAS INJURED (CRACKED PELVIS, CRACKED ORBITAL BONE, NOSE INJURY) BECAUSE THE STEERING WHEEL AIRBAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS PROVIDED WITH PHOTOGRAPHIC EVIDENCE SHOWING THE ABOVE, BUT HAS DECLINED TO ADDRESS THE ISSUE BECAUSE "WE ATTEMPTED TO INSPECT YOUR VEHICLE AND BELIEVED THAT AN INSPECTION WOULD HAVE CONFIRMED THE PROPER OPERATION OF THE VEHICLE'S AIRBAG SYSTEM." THE CAR WAS SCRAPPED ALREADY AND NOT AVAILABLE FOR INSPECTION. PHOTOS PROVIDED TO THE MANUFACTURER (AND AVAILABLE TO YOU) DEMONSTRATE CLEARLY THAT THE FRONT BUMPER ASSEMBLY BODYWORK WAS COMPLETELY RIPPED OFF THE CAR, YET THE DRIVER AIRBAG DID NOT DEPLOY. THAT WOULD SEEM TO INDICATE A CATASTROPHIC FAILURE OF THAT INTENDED SAFETY FEATURE. THE MANUFACTURER'S ASSERTION ABOUT CONFIRMATION OF PROPER AIRBAG SYSTEM OPERATION IS NOT CREDIBLE IN VIEW OF THE FACTS. PLEASE RESEARCH THE INFORMATION AND MAKE SURE THAT OTHER DRIVERS ARE NOT VICTIMIZED BY INADEQUATE SAFETY ENGINEERING. *TR
Feb 01, 2014
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
THE COMMON DENOMINATOR FOR WHAT I EXPERIENCED HAS BEEN THAT THE CAR IS MOVING SLOWLY, 5-20 MPH (7TH OR 8TH GEAR), AND YOU FLOOR THE ACCELERATOR WHILE CHANGING THE LANE (TO MERGE QUICKLY). ALL THAT HAPPENS FOR 1-2 SECONDS IS THAT THE CAR COASTS AT THE SPEED YOU WERE GOING (ABSOLUTELY NO POWER IS APPLIED TO THE WHEELS), AND YOU SEE THE REVS GOING UP AND THE TRANSMISSION SHIFTING TO A LOWER AND LOWER GEAR (BUT NOT SENDING ANY OF THAT POWER TO THE WHEELS), UNTIL IT GETS TO THE 2ND OR 3RD GEAR AND THEN YOUR HEAD SNAPS BACK AS IT ACCELERATES VERY QUICKLY (BUT 2 SECONDS TOO LATE). SO INSTEAD OF THE EXPECTED TAKEOFF YOU GET 2 SECONDS OF COASTING WHILE THE CAR IN THE LANE THAT YOU GOT INTO IS GETTING UNCOMFORTABLY CLOSE AND HAS TO BRAKE TO PREVENT AN ACCIDENT. THIS IS EXTREMELY DANGEROUS AND UNEXPECTED. *TR
Nov 09, 2013
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
I WAS DRIVING ON A LOCAL HIGHWAY IN THE CENTER LANE AND THE VEHICLE LOST POWER SUDDENLY. ALL OF THE INDICATORS CAME ON. I HAD TO MUSCLE THE CAR OFF THE ROAD USING MOMENTUM WITH NO POWER STEERING CROSSING LANES OF TRAFFIC. IT WAS A VERY DANGEROUS SITUATION THAT COULD EASILY HAVE CREATED AN ACCIDENT. PREVIOUSLY THE CAR LOST POWER AT A LIGHT AND THE NAVIGATION AND BACK UP SCREEN HAS FLICKERED AND TURNED OFF AND THE MUSIC CONTROLS FREEZE. I TOOK THE CAR IN TO THE DEALERSHIP AFTER IT DIED THE FIRST TIME AND THEY REPORTED NO ERROR CODES AND DID NOT REPAIR THE CAR. I IMMEDIATELY TOOK THE CAR IN AFTER IT DIED ON THE HIGHWAY AND THEY ARE AGAIN REPORTING NO ERROR CODES. THIS IS A VERY DANGEROUS SITUATION TO HAVE MY CAR SUDDENLY LOSE POWER WHILE DRIVING. *TR
Jun 19, 2013
EQUIPMENT
1 complaint
2012 GENESIS R-SPEC: BLUETOOTH "UNPAIRS" OR DISCONNECTS FROM MY CELLPHONE AND REFUSES TO ALLOW ME TO RECONNECT. THIS TAKES MY ATTENTION OFF THE ROAD WHILE I FIDDLE WITH IT TO NO AVAIL. THE AGENCY WILL RECONNECT IT TO MY PHONE BUT THE CONNECTION DISAPPEARS WITHIN 2 DAYS. I'M CONCERNED FOR MY SAFETY AND THAT OF OTHERS WHILE I TRY TO RECONNECTED OR "PAIR" MY CELLPHONE. *TR
Jan 22, 2013
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
AUTO HOLD TECHNOLOGY FEATURE FAILED AT A STOP LIGHT. WHEN ON, AUTO HOLD ILLUMINATES WHITE, AND GREEN WHEN IT IS ACTIVELY HOLDING THE VEHICLE IN PLACE, WITHOUT THE NEED TO DEPRESS BRAKE PEDAL. ON A STOP LIGHT CAR JERKED FORWARD AND THE AUTO HOLD ILLUMINATION TURNED ORANGE IN COLOR FROM GREEN. AUTO HOLD FEATURE WOULD NOT RESET EVEN WHEN RESTARTING VEHICLE. DEALERSHIP WAS ABLE TO RESET, CITING A SHORTAGE IN THE AUTO-HOLD UNIT, WITH A REPLACEMENT PART ORDERED. POTENTIALLY DANGEROUS IF THERE WAS ANYONE IN FRONT OF THE VEHICLE AT THE TIME OF FAILURE, AS IT COULD OF RESULTED IN A POTENTIAL INJURY. *TR
Jan 04, 2013
STEERING,SUSPENSION
1 complaint
CAR'S STEERING TRACKING TO THE RIGHT CONSISTENTLY AT HIGHWAY SPEED (WITHIN 5 SECONDS). TWO DEALERS BOTH CLAIM THIS TO BE NORMAL AFTER MULTIPLE VISITS. TECHNICIAN CLAIM THEIR SOP ONLY TEST AT 45MPH FOR 7 SECONDS. CORPORATE OFFICE ALSO REFUSED TO HELP. *TR
Nov 16, 2012
STRUCTURE
1 complaint
2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARDS TO DEFECTIVE UNIBODY *TGW THE CONSUMER STATED SHE HEARD A SQUEAKING NOISE COMING FROM THE SIDE OF THE VEHICLE WHEN DRIVING ON SIDE ROADS AT 5- 30 MPH. THE DEALER STATED THE CAUSE WAS FROM POOR WELDING ON THE UNIBODY BRACE OF THE VEHICLE. THE DEALER WAS NOT ABLE TO REPAIR THE VEHICLE, NOR HAD THEY EVER SEEN SUCH A ROBOTIC WELD DEFECT ON ANY OTHER VEHICLE THEY SERVICED BEFORE. THEREFORE, THEY HAD TO SEND THE VEHICLE TO A BODY SHOP, TO DRILL OUT AND RE-SEAL THE BODY SEAM AND RE-FINISH IT.
Sep 19, 2012
ELECTRICAL SYSTEM,BACK OVER PREVENTION
1 complaint
BACK UP CAMERA DID NOT FUNCTION WHEN VEHICLE WAS PUT IN REVERSE. BACK UP CAMERA CAME ON WHEN VEHICLE WAS PUT IN DRIVE AND STAYED ON FOR A BLOCK OR SO WHILE CAR WAS DRIVEN FORWARD. GPS MAP THEN WAS ACTIVATED, BUT DISPLAY FROZE, THEN ENTIRE SCREEN WENT BLANK. VIDEO SYSTEM THEN RE-BOOTED ITSELF. THIS WAS REPEATED SEVERAL TIMES BEFORE THE GPS STAYED ON THE VIDEO SCREEN AS IT IS DESIGNED TO FUNCTION. THE INTERMITTENT OPERATION OF THE GPS WAS DISTRACTING AND COULD HAVE RESULTED IN THE DRIVER NOT BEING ABLE TO VIEW DRIVING DIRECTIONS. *TR
Aug 19, 2012
Frequently Asked Questions
How many problems does the 2012 HYUNDAI Genesis have?
The 2012 HYUNDAI Genesis currently has 266 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2012 HYUNDAI Genesis?
The most common problems reported for the 2012 HYUNDAI Genesis are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2012 HYUNDAI Genesis problem data come from?
All problem and complaint data for the 2012 HYUNDAI Genesis comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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