2013 HYUNDAI Genesis Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
195
Complaints Reported
Complaints by Component
ENGINE
33 complaints
Total engine failure due to bearing displacement which caused the engine to fail and throw a rod. This caused 3 holes in the engine block which caused oil to pour out onto the highway. There have been multiple class action lawsuits with Hyundai due to the same issue with other Hyundai models, and I believe that this vehicle should have an engine recall as well. This is a safety issue which can cause collisions and potentially lead to injury or death
Jul 23, 2025
- I was driving down the road and the engine just died. When the tow truck driver showed up, he made a comment that 'he picks one of these cars (hyundai genesis) up almost everyday for the same issue'. He was the first to tell us the engine seized. - Depending on location of where this happened (ex. freeway with no place to pull over), this could have been a very dangerous situation. - The dealer has let us know that the engine did seize - The vehicle has only been inspected by the hyundai dealership service team - No prior warning signals were present before the engine seized Note - we have full service records for this vehicle
Jul 20, 2025
Oil levels leaking and consumption issues
Feb 19, 2025
I was driving normally on the highway when my a loud noise came from the front of my car. My engine completely died, I was able to get on the shoulder of the road before power steering died. After taking it to a mechanic a rod had went thru the engine block. There was no warning at all. Hyundai has had a recall on 2.0T engines but not for the genesis engine. This failure and destruction of my engine follows with the warnings and outcomes that the recall for other 2.0T engines.
Jan 12, 2025
There was a recall on some Hyundai engines from 2011-2012. I have been told by Hyundai that my vehicle was not included in the recall as it is a 2013. It is the same engine and has malfunctioned in one of the cylinders rendering the car inoperable because of that engine malfunction. The car has had routine maintenance and is at 100k miles.
Dec 27, 2024
+ 28 more complaints for this component
SERVICE BRAKES, HYDRAULIC
21 complaints
The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000(Service brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Oct 16, 2024
The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
May 21, 2024
The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while leaving the garage, the brake pedal had to be pumped to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic for a brake flush, brake pumping, and brake replacement. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 135,000. VIN tool confirms parts not available.
May 06, 2024
The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
May 03, 2024
The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Apr 30, 2024
+ 16 more complaints for this component
SERVICE BRAKES
18 complaints
2013 Hyundai Genesis sedan (BH) is experiencing the intermittent soft brake pedal and reduced braking pressure that matches the TSB 22-BR-001H for the HECU on 2009-2012 Genesis sedans. I took it to the local dealership but their mechanic said they could not recreate the condition. The ABS and ESC lights have both come on at times but I was told there are no stored codes. The tech noted that the rear driver brake pads appeared to have some additional wear indicating additional ABS activity or sticking brake pads. I paid to have a brake service performed and the brake fluid flush/replacement performed to eliminate the concern of any air entrapment or sticking brake pads. However, this work did not resolve the problem. The shop said there are no open recalls nor brake related TSBs for the 2013. They have not fully tested the master cylinder, booster, nor the HECU. With no support for the model year, despite the MANY issues reported for this problem on the 2013 and Hyundai's knowledge of these problems form 2009-2020 model years, this TSB should be expanded for additional model years and likely should be considered as a recall repair due to the safety risk of brake pressure loss.
Dec 15, 2025
I received the letter to call the dealership to fix the recall involving the anti-lock break system. I called my local dealership in Enfield, CT and they had me bring my car in on Thursday [XXX]. So I made arrangements to leave my car there for the day. I get a call in the afternoon stating that they didn’t have the part to fix it and they would have to get it. So after being inconvenienced by not having my car for the day, the problem wasn’t even fixed. So after a couple of weeks of not hearing anything from the dealership, I called to check on it. They still didn’t have the part. So now it’s August 19th and I called again to check on it and there’s still no part to fix it. This is very discouraging since I drive this car often and there’s a fire risk of it being parked or driving. I don’t really understand what is going. Is there no part to fix the recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Aug 19, 2024
recall issued for significant fire risk from ABS system. It has been over a year now and Hyundai will not even give a time estimate of when they will offer to replace the fuse block that is the fire risk. They tell me to just park my car far from any buildings?!? This is NOT a reasonable plan nor should it be this long. Waiting for the day my car combusts is not reasonable. NHTSA recommended that the dealer offer a loaner vehicle but they have not done that either.
May 17, 2024
The contact owns a 2013 Hyundai Genesis Coupe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Apr 03, 2024
Brake pedal has to be pushed harder than normal to get brakes to engage. Dealer has diagnosed problem as faulty ABS module which is not considered as part of recall for CCU unit on other hyundai models
Apr 02, 2024
+ 13 more complaints for this component
UNKNOWN OR OTHER
11 complaints
Unknown. All I know is my son purchased a Genesis coupe used and within less then 48 hours. I watched the vehicle catch fire on the freeway and smoke uncontrollably. As I drove behind him. He was unaware of the first or smoke coming from the car. Finally I got his attention to pull over and now the car won't work. The seller refuses to give him a refund or mechanical assistance for his purchase. It was a sight I wouldn't wish upon no one. To watch your only child drive a car that is on fire and smoking. I wish he saw what I seen. It's unsafe for someone to sale car and someone and allow them to drive away knowing that there safety not at risk. It should be a crime. Illegal misrepresentation of a vehicle safety conditions.It should not matter if it was a dealership or private sales. It's auto fraud and should be punishable by law.
Feb 06, 2025
The rear passenger window will no longer rise. This leaves my car an easy target for theft and water damage.
Mar 06, 2024
This recall is STILL not fixed. Hyundai is acting irresponsibly in not providing a remedy. It has been at least 5-6 months with no fix available.
Feb 27, 2024
While I am driving at around 20 mph, all of sudden engine shuts off, steering wheel is frozen, brake doesn't work, all light remained on dash board. I put it in park and start it. It comes back without any issues. No code are registered so dealer can not see the problem. Also happened in parking a lot about 5 weeks back. This is big safety issue where I might run into somebody without steering wheel and brake control.
Jul 23, 2021
AFTER THE TRACTION CONTROL LIGHT COMES ON WHEN USING THE VEHICLE. THE BRAKE PEDAL IS HARD TO PUSH AND CAUSES THE CAR TO PULL AND FAILS TO SLOW DOWN AS NORMAL. YOU THEN HAVE TO COME TO A COMPLETE STOP AND PUMP THE BRAKE PEDAL DOWN TO THE FLOOR TWO OR THREE TIMES AND THE BRAKES FUNCTION AS NORMAL AGAIN UNTIL THE TRACTION CONTROL LIGHT COMES ON AGAIN. SEEMS TO BE A COMMON ISSUE BASED ON SEVERAL FORUMS THAT I READ. IT IS A SAFETY CONCERN, BECAUSE YOU DON'T KNOW WHEN IT WILL HAPPEN TO YOUR CAR'S BRAKES UNLESS YOU SEE THE TRACTION CONTROLL LIGHT COME ON AND IF YOU DON'T KNOW THE ABS LIGHT WENT ON IT SURPRISES YOU AND YOU CAN EASILY NOT BE ABLE TO STOP IN THE NORMAL DISTANCE OR THE PULLING TO ONE SIDE ALMOST CAUSES THE CAR TO VEER INTO ON COMING TRAFFIC.
Feb 06, 2021
+ 6 more complaints for this component
POWER TRAIN
10 complaints
TRANSMISSION ISN'T SHIFTING . SOMETIMES STALLS BEFORE CHANG INTO GEARS. *TR
Jun 06, 2020
LOSS OF POWER UPON ACCELERATING WHEN CHANGING LANES APPROACHING INTERSTATE SPEED
Jan 28, 2018
THE TRANSMISSION IS SLIPPING WHILE DRIVING THE RPM GO VERY HIGH AND ENGAGE BACK TO GEAR AND THE CAR SHAKE AND MOVE RAPIDLY FORWARD MAKING DANGER TO DRIVE.LOOKS LIKE BETWEEN 3 AND 4 GEAR. LAST FOR 4 DAYS THEN STOP FOR 2 WEEKS AND START AGAIN WEEK AGO.
May 25, 2017
WHEN ACCELERATING CAR SHIFTS VIOLENTLY IN TO GEAR. IT FEELS LIKE IT DOES NOT FIND GEARS AND WHEN IT DOES IT FEELS LIKE YOU HAVE BEEN REAR ENDED AS THEIR IS A BANG WHEN IT DOES FIND GEAR. SEAMS TO BE BETWEEN 3 AND 4 AND 4 AND 5 GEARS SHIFTS. MAINLY HAPPEN IN CITY DRIVING.
May 13, 2017
I AM HAVING THIS SAME PROBLEM! EXCEPT THIS WILL BE MY 3RD TIME GETTING IT REPLACED. HYUNDAI WILL REPLACE IT UNDER WARRANTY, BUT WHAT HAPPENS WHEN IT RUNS OUT AND I'M STILL CONSTANTLY REPLACING IT. I HAVE REPLACED IT AT 16,000 MILES, THEN AT 34,000 MILES AND NOW AT 54,000. IF YOU NOTICE, THERE IS A TREND. CORPORATE REALLY DOESN'T HELP, THEY JUST TELL ME IT'S COVERED AND EVERYTHING IS FINE, IN REALITY THAT'S NOT TRUE. I HAVE NO WHERE ELSE TO TURN TO HAVE THIS PROBLEM FIXED FOR LONG TERM DRIVING, AND I KNOW I'M NOT THE ONLY ONE. THANK YOU FOR YOUR TIME. **RE: WHEN SHIFTING INTO 5TH OR 6TH GEAR ON THE MANUAL TRANSMISSION FOR THE 3.8L HYUNDAI GENESIS COUPE 2013, IT GRINDS HORRIBLY. CLUTCH IS FULLY DEPRESSED AND STILL GRINDS. MULTIPLE THREADS ON GENCOUPE.COM HAVE BEEN STARTED WITH OTHER USERS MENTIONING THE SAME THING. I HOPE THAT A RECALL OF THE TRANSMISSION WILL TAKE PLACE AS HYUNDAI DEALERS ARE HIT OR MISS WHEN ASKING FOR IT TO BE COVERED UNDER WARRANTY. I HOPE THIS COMPLAINT DOES NOT GO ON DEAF EARS AS THIS IS A MAJOR ISSUE. THEY REVISED THE MANUAL TRANSMISSION IN 2014 RECOGNIZING THIS DEFECT BUT LEFT PRIOR OWNERS OUT IN THE COLD. THANK YOU FOR READING THIS.** *TR
Sep 22, 2015
+ 5 more complaints for this component
AIR BAGS
6 complaints
The dashboard near front passenger side airbag is cracked and Hyundai wouldn’t tell me if it affects airbag deployment or safety.
Jun 08, 2023
The contact's daughter owned a 2013 Hyundai Genesis. The contact stated that while his daughter was driving at approximately 35 - 40 MPH, another vehicle ran a red light and crashed into the contact's daughter's rear driver's side door and tire, which caused her vehicle to spin into a 90-degree angle. None of the air bags deployed upon impact. The contact's daughter, her husband, and their thirteen-year-old daughter, who were passengers in the vehicle, later received medical treatment but did not sustain any injuries. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Jan 31, 2022
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE PASSENGER FRONTAL AIR BAG ENCLOSURE WAS FRACTURED. THE CONTACT FURTHER STATED THAT THERE WAS A SEPARATION BETWEEN THE AIR BAG AND THE ENCLOSURE. THE CONTACT WAS CONCERNED THAT, IN THE EVENT OF A CRASH, SOMEONE COULD BE INJURED OR KILLED. HYUNDAI OF METAIRIE (5969 VETERANS BLVD, METAIRIE, LA 70003, (504) 838-9000) WAS CONTACTED, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,777.
Aug 09, 2018
ON AUGUST 4,2017, I REAR-ENDED ANOTHER A TOYOTA FJ CRUISER AT ABOUT 45 MPH, BECAUSE THEY CAME TO A SUDDEN STOP ON A MAJOR HWY. HOWEVER, THE AIRBAGS NEVER DEPLOYED! THIS IS UNLIKE THE TIME, A YEAR OR SO AGO, WHEN I WAS REAR-ENDED BY A MISTSUBISHI OUTLANDER, WHILE AT A RED LIGHT ON A CITY STREET. THAT TIME THE HEAD REST DEPLOYED AND I HAD MINOR DAMAGE TO THE BUMPER. I'M DISAPPOINTED. FOR A HIGH SAFETY RATING, I EXPECTED MORE FROM GENESIS. VERY SCARY WHEN YOUR LIFE IS ON THE LINE.
Aug 09, 2017
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING AND CAUSED THE VEHICLE TO CRASH INTO A POLE. THE CONTACT DID NOT PROVIDE ANY SPECIFIC DETAILS ABOUT THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V722000 (AIR BAGS). THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Dec 05, 2016
+ 1 more complaint for this component
POWER TRAIN,ENGINE
6 complaints
Last December, 12/11/2021, my son and I traveled from Pittsburgh PA to Columbus Ohio so he could buy a used car from a dealer. It was a 2013 Hyundai Genesis Coupe. We spent a few hours at the dealership, I co-signed for him, and he drove back the Hyundai while I drove my own car. Nothing was disclosed to us that we would have questioned. After a few weeks or so of driving the car, a mechanic looked at his car and told us it had been modified. I asked someone who had the same car/year/model and he confirmed this. This modification is significant, in the drive train/engine/under the hood/exhaust rather than something visual, on the outside of the car. It not only sounds far too loud as compared to the exact same year/model but drives differently. The mechanic pointed out the modifications under the hood and told us it should have been obvious to the dealer. I even googled photos of what stock engines look like and mine is definitely different. So, my son never registered the car in PA, as he wasn't sure what to do with it. He drove it for a few months for roughly 5000 miles as he had no other forms of transportation. He's been using my car instead. We can't pay for a car that just sits. It’s still registered with the dealer. The car has just been sitting because we're not sure how safe it is. One of the modifications that wasn't disclosed was a performance kind of muffler/exhaust. It is so loud that the driver can't hear sirens and horns. Also, we didn't know who installed these items. The driver could be exposed to dangerous fumes. We tried working with the dealer to no avail. At this point, we'd just like to return the car and get our money back that we paid the bank.
Jan 02, 2023
WE WERE AT AN INTERSECTION ON HIGHWAY 1. CARS WERE DRIVING BY AT THE SPEED LIMIT OF 55MPH SO IT WAS IMPORTANT THAT WE ACCELERATE QUICKLY IN ORDER TO TURN LEFT ONTO THE HIGHWAY AND AVOID BEING HIT BY ONCOMING TRAFFIC. *TR WHEN IT WAS TIME TO GO I STEPPED ON THE ACCELERATOR, THE CAR BEGAN TO MOVE AND THEN WE EXPERIENCED ENGINE HESITATION, WHERE THERE WAS A MOMENTARY PERIOD WHERE THE ENGINE DID NOT RESPOND TO ME STEPPING ON THE ACCELERATOR. I REACTED BY STEPPING ON THE ACCELERATOR COMPLETELY TO THE BOTTOM AND STILL HAD NO RESPONSE - WE WERE COASTING. I COMPLETELY BACKED OFF THE ACCELERATOR AND STEPPED ON IT AGAIN WHEN THE ENGINE FINALLY BEGAN TO RESPOND. VEHICLES WERE FAST APPROACHING AND IN THAT MOMENT I FELT SCARED AND LOST TRUST IN MY CAR'S FUNCTIONALITY. EARLIER THAT DAY I ALSO NOTICED THAT WHEN ACCELERATING, WHEN ALREADY MOVING, I NOTICED THAT THE TRANSMISSION FELT LIKE IT WOULD WOBBLE. IT'S DIFFICULT TO DESCRIBE. IT FELT LIKE VERY SUBTLE MOMENTARY LOSSES OF POWER OR ACCELERATION FOLLOWED BY A RECOVERY IN THE ACCELERATION AND THEN REPEATING BUT IN QUICK SUCCESSION. YOU WOULD ONLY NOTICE IT IF YOU OWNED THE CAR. I HAVE NOT BEEN ABLE TO DUPLICATE IT. MAYBE IT WAS THE TRACTION CONTROL SYSTEM BUT BEING UNABLE TO ACCELERATE IN A SITUATION LIKE MINE WAS VERY DANGEROUS.
Nov 02, 2014
MULTIPLE TIMES I HAVE ACCELERATED THE CAR TO GET ONTO THE HIGHWAY, CHANGE LANES QUICKLY,AND MAKE RIGHT ON REDS, ONLY TO HAVE IT LITERALLY DO NOTHING. AT TIMES IT TAKES 2 TO 3 SECONDS BEFORE IT ACCELERATES AND THEN SEEMS TO HAVE A TOUGH TIME SHIFTING THROUGH THE GEARS.AT LOW SPEEDS THE CAR SEEMS TO HESITATE AND SHIFT POORLY. HOPEFULLY THE DEALER CAN DO SOMETHING TO CORRECT THE ISSUE. *TR
May 16, 2014
IN THE MORNING AROUND 9AM GOING TO WORK ON 405 NORTH. ALL THE SUDDEN I STARTED TO LOSE POWER, ENGINE WAS STILL RUNNING BUT DIDN'T ACCELERATE AT ALL, I CAME TO STOP END UP BLOCKING ON OF RIGHT LANE AND NOTICED ENGINE SOUND WAS UNUSUAL AND STARTED SHAKING A LOT. I CALLED HYUNDAI ROADSIDE ASSISTANCE AND MY CAR WAS PICKED UP AND DROPPED TO A KIRKLAND HYUNDAI DEALER BUT THEY DIDN'T FIND ANYTHING UNUSUAL. SERVICE SHOP PERSONAL CLAIM THAT CAR STARTED RIGHT UP AND DIDN'T FIND ANYTHING FROM DIAGNOSTICS TEST. THIS INCIDENT MAKES ME VERY NERVOUS TO DRIVE THIS CAR. *JS
Apr 14, 2014
AUTO HESITATES WHEN ACCELERATED HARD; IT FALLS FLAT ON ITS FACE WHEN CALLED ON TO PERFORM. NOT SURE IF IT IS ENGINE OR TRANSMISSION (WRONG GEAR). I CONSIDER THIS A SAFETY ISSUE BECAUSE ONE CANNOT GET OUT OF THE WAY OF ONCOMING TRAFFIC. TYPICALLY, WHEN ATTEMPTING TO EXIT A SLOW MOVING (30-40 MPH) TRAFFIC LANE INTO FAST LANE, THE CAR TEMPORARILY STALLS PUTTING DRIVER AT RISK OF BEING HIT IN REAR. THIS ALMOST ALWAYS HAPPENS WHERE CAR IS MOVING AS SLOW SPEED, BUT RARELY FROM A DEAD STOP. *TR
Nov 24, 2013
+ 1 more complaint for this component
ELECTRICAL SYSTEM
6 complaints
VEHICLE NOT STARTING PROPERLY AND THE HYUNDAI DEALERSHIP NOR OTHER CERTIFIED SHOPS CAN FIGURE OUT WHAT'S CAUSING THIS PROBLEM. I'VE SPENT OVER $1000 AND STILL NO PROGRESS. DEALERSHIP EVEN REACHED OUT TO HYUNDAI TECH FOR ADVICE .STILL NO ANSWER. IT'S BEEN TIMES I'VE BEEN SITTING 15 MIN TRYING TO GET THE CAR TO START. I'M READING BLOGS AND I SEE MANY OTHER PEOPLE ARE EXPERIENCING THIS ISSUE..PLEASE HELP
Apr 18, 2021
2013 GENESIS HAS NEEDED THE CLOCK SPRING REPLACED FOUR TIMES IN TWO YEARS AND EACH TIME IT ONLY LASTS ABOUT A WEEK BEFORE THE AIRBAG LIGHT COMES ON INDICATING THE CLOCK SPRING HAS FAILED AGAIN. HYUNDAI DEALERSHIP HAS DONE REPLACEMENT WORK IN EACH CASE. MOST RECENT OCCURRENCE WAS 07.30.19
Aug 06, 2019
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO RICK CASE HYUNDAI (925 N STATE ROAD 7, PLANTATION, FL 33317, (954) 388-9627) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAILURE CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.
Jul 09, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST ALL POWER AND FUNCTIONALITY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Oct 24, 2017
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE DOORS WOULD NOT UNLOCK AND A KEY SYMBOL ILLUMINATED INTERMITTENTLY. THE FAILURE ALSO PREVENTED THE VEHICLE FROM STARTING. THE DEALER STATED THAT THE SIGNAL FROM THE KEY FOB WAS NOT RECOGNIZED BY THE CONTROL SYSTEM IN THE VEHICLE. THE SYSTEM MODULE WAS REPLACED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Aug 05, 2014
+ 1 more complaint for this component
ELECTRICAL SYSTEM,ENGINE
4 complaints
My car was robbed. It was robbed because the door lock was broken into, and the ignition was started with a USB cord (the "Kia Boys" tiktok challenge). When my car was recovered the engine was also damaged, necessitating deep engine repairs that I could not afford. My insurance hasn't agreed to cover it despite Comprehensive coverage.
Jun 27, 2023
The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while the vehicle was parked in the driveway and turned off, her daughter noticed big flames of fire coming from underneath the front driver's side of the vehicle at approximately 4:00 AM. The contact stated that the fire then extended to the middle of the front end of the vehicle. Additionally, the contact stated that the fire had damaged her daughter's vehicle as it was parked next to hers. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact was unsure whether a police report was filed. There were no injuries sustained. The vehicle remained in the contact's driveway. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Jan 09, 2023
The contact owns a 2013 Hyundai Genesis. The contact stated while driving approximately 60 MPH, the vehicle stalled. After restarting the vehicle, the vehicle failed to accelerate above 25 MPH. There were several unknown warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 162,000.
Sep 07, 2021
AS LEAVING THE STORE, THE VEHICLE(A STANDARD) WOULD NOT SHIFT INTO ANY GEAR BESIDES REVERSE. THE LIGHTS WOULD NOT COME ON. THE CAR WAS INITIALLY IN 1ST GEAR AND ROLLED BACKWARD WITH FOOT ON GAS AND CLUTCH. THE SEATBELT LIGHT KEPT DINGING AND FLASHING EVEN THOUGH THE SEATBELT WAS HOOKED IN. THIS IS THE SECOND TIME IT HAPPENED. THIS TIME IT OCCURRED AS WE WERE PULLING ONTO A HIGHWAY FROM A STORE. THE CAR HAD TO BE SHUT OFF AND RESTARTED ON THE SIDE OF THE ROAD. IF THERE WAS A CAR COMING, THERE WOULD HAVE BEEN AN ACCIDENT.
Aug 21, 2015
STEERING,ENGINE
4 complaints
I WAS DRIVING AND EVERY LIGHT IN THE DASH CAME ON AND THE CAR SHUT COMPLETELY DOWN I WAS ABLE TO COAST INTO KFC PARKING LOT TO STOP AND RESTART.
Aug 11, 2020
WHILE TURNING RIGHT OR LEFT AT SLOW RATE THE VEHICLE STALLS, POWER STEERING SHUTS DOWN. I HAVE REPORTED TO HYUNDAI ON 2 OCCASIONS. DEALER SAYS ISSUE CAN'T BE REPLICATED. MAJOR SAFETY CONCERN AND THERE ARE NUMEROUS REPORTS ONLINE OF THE EXACT SAME ISSUE AS MINE. IN MOTION, CITY STREET, TURNING. *TR
May 13, 2020
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING 15 MPH, THE ENGINE STARTED TO STALL BUT DID NOT TURN OFF AND THE STEERING WHEEL SEIZED. THE CONTACT CALLED SOUTH POINT HYUNDAI (LOCATED AT 4610 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (877) 824-3142) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 150,000.
Apr 29, 2019
AS VEHICLE COMES TO A STOP AND GAS IS PRESSED TO GO AGAIN- CAR ENGINE TURNS OFF. RADIO, AIR, WINDOWS ALL WORK. CAR IS THEN PUT IN PARK AND STARTS RIGHT UP AGAIN. CAR HAS DONE IT 6X SINCE JUNE 14TH. DEALER CAN'T FIGURE WHATS WRONG WITH IT. DIFFERENT PARTS REPLACED- THROTTLE BODY AND PURGE VALVE. CAR STILL DIES AT A STOP. CONCERNING IT WILL HAPPEN IN TRAFFIC ON INTERSTATE WHILE DRIVING WITH MY KIDS IN THE CAR.
Aug 16, 2015
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
4 complaints
STALLED WHILE MAKING RIGHT TURN INTO OUR DRIVEWAY. ALL DASH LIGHTS WERE ON. THIS IS AT LEAST THE SIXTH TIME IT HAPPENED. PREVIOUS FILED ODI NUMBER 10606872, 10746269, AND 11221909. WEATHER CONDITION: ABOVE 75 DEGREES
Jun 22, 2019
STALLED TWICE ON THE SAME DAY - STALLED WHEN BRAKING AT LOW SPEED ON A CITY STREET PRIOR TO A COMPLETE STOP. SHIFTED TO NEUTRAL AND TRIED TO START CAR. CAR WAS TRYING TO START BUT HESITATED. GAVE IT A HARD ACCELERATION, IT THEN RAN NORMAL. SECOND INCIDENT ON THE SAME TRIP. - STALLED ON CITY STREET WHEN BRAKING AT LOW SPEED. SHIFTED TO NEUTRAL AND STARTED CAR. GAVE IT A HARD ACCELERATION, IT THEN RAN NORMAL. SIDE NOTE: - COULD NOT START AFTER STOPPED AT GAS STATION FOR REFUEL (WHEN PUSHING THE START BUTTON, IT ONLY HAD THE TICK, TICK, TICK NOISE.) HAD TO GIVE HARD ACCELERATION TO GET THE ENGINE RUNNING. IDLE WAS VERY ROUGH AND UNSTABLE. GAVE HARD ACCELERATION TO BLOW OUT CARBON AND IDLE WENT BACK TO NORMAL. - BELIEVE WIFE TOOK THE CAR TO DEALER A FEW DAYS OR A WEEK LATER FOR DIAGNOSTIC BUT NO ERROR CODES OR CAUSE WAS FOUND. NEEDED TO LOCATE RECEIPT TO CONFIRM. - THIS IS AT LEAST THE EIGHTH TIME IT HAPPENED. PREVIOUS FILED ODI NUMBER 10606872, 10746269, 11221909 AND 11221913. - WEATHER CONDITION: ABOVE 75 DEGREES
Jun 22, 2019
WHEN STOPPED AT THE TRAFFIC LIGHTS ON A CITY STREET, THE ENGINE STALLED FOR NO REASON. ALL LIGHTS CAME ON. I HAD TO PUT THE GEAR IN NEUTRAL AND START THE CAR AGAIN. THIS IS AT LEAST THE FIFTH TIME IT HAPPENED. PREVIOUS FILED ODI NUMBER 10606872 AND 10746269. WEATHER CONDITION: ABOVE 75 DEGREES
Jun 22, 2019
STALLED TWICE ON THE SAME DAY - STALLED WHILE TURNING RIGHT AT THE ENTRANCE OF ROUNDABOUT AT LOCAL SCHOOL. CAR LOST CONTROL DUE TO STALL AND WENT CROSS THE OPPOSITE LANE. ALL DASH LIGHTS WERE ON SIMILAR TO TURNING CAR ON WITHOUT TURNING ENGINE. FORTUNATELY NO CARS ON THE OPPOSITE SIDE. QUICKLY SHIFTED TO NEUTRAL AND TRIED TO START THE ENGINE. IT TOOK 2-3 SECS FOR THE ENGINE TO START. - STALLED AGAIN 2 HOURS LATER ON THE SAME OUTING WHEN TURNING RIGHT TO LOCAL RESTAURANT. CAR LOST CONTROL GOING INTO PARKING LOT. ALL DASH LIGHTS WERE ON. - THIS IS AT LEAST THE TENTH TIME IT HAPPENED IN OUR 6 YEARS OF OWNERSHIP WITH 100K MILES ON THE CAR. PREVIOUS FILED ODI NUMBER 10606872, 10746269, 11221909, 11221913 AND 11221917. - WEATHER CONDITION: ABOVE 80 DEGREES. IT IS POSSIBLE THAT THE ISSUE HAS TO DO WITH HOT WEATHER. PURELY SPECULATION HERE. I ALSO REPORTED MAY 23RD, 2015 INCIDENT TO HYUNDAI CUSTOMER SERVICE BACK IN JUNE 29TH, 2015. THERE WERE NO REPLY FROM HYUNDAI. I WILL FILE ANOTHER COMPLIANT TO HYUNDAI AGAIN. VERY FRUSTRATED. FOR REFERENCE, I CAME ACROSS THESE SIMILAR CASES WHILE DOING MY RESEARCH THAT OTHERS COMPLAINED. HTTP://WWW.CARPROBLEMZOO.COM/HYUNDAI/GENESIS/CAR-STALL-PROBLEMS.PHP HTTPS://WWW.GENCOUPE.COM/GENERAL-DISCUSSION/582297-HYUNDAI-GENESIS-STALLING-PROBLEM-DANGEROUS-PLEASE-HELP.HTML HTTPS://GENESISOWNERS.COM/GENESIS-FORUM/THREADS/POWER-STALL-WHEN-TURNING-LEFT-TO-CHANGE-LANES-IN-STOP-AND-GO-TRAFFIC.11153/ HTTPS://WWW.CARCOMPLAINTS.COM/HYUNDAI/GENESIS/2012/ENGINE/ENGINE_STALLS_SHUTS_OFF_WHILE_DRIVING.SHTML HTTP://WWW.HYUNDAI-FORUMS.COM/201-GENESIS/147545-HYUNDAI-GENESIS-STALLING-PROBLEM-DANGEROUS-PLEASE-HELP.HTML POWER STALL WHEN TURNING LEFT TO CHANGE LANES IN STOP AND GO TRAFFIC HTTPS://GENESISOWNERS.COM/GENESIS-FORUM/THREADS/POWER-STALL-WHEN-TURNING-LEFT-TO-CHANGE-LANES-IN-STOP-AND-GO-TRAFFIC.11153/
Jun 22, 2019
VEHICLE SPEED CONTROL
4 complaints
MY WIFE CAME HOME AN TOLD ME THAT THE CAR HAD ACCELERATED ON IT'S OWN. I TOOK IT FOR A DRIVE AFTER SHE HAD SHUT IT OFF, AND FOUND NO PROBLEMS. THIS HAPPENED SEVERAL MONTHS AGO, AND SHE TOOK IT TO THE LOCAL DEALER, AND THEY COULD NOT FIND A PROBLEM. THIS PASS WEEKEND THE SAME THING HAPPENED TO ME. I EVEN DROVE UP A HILL TO SEE IF IT WOULD KEEP ON ACCELERATING, AND IT DID. I HAD TO PULL OVER TO THE SIDE OF THE ROAD AND TURN THE CAR OFF. WHEN I RESTARTED, IT WORKED NORMALLY. THE CRUISE CONTROL WAS OFF.
Jun 12, 2019
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO TWO VEHICLES THAT WERE PARKED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.
Dec 30, 2014
WHILE IN TRAFFIC, STOPPED AND ATTEMPTING TO CHANGE TO NEXT LEFT HAND LANE, CAR STALLS FOR A FEW SECONDS INSTEAD OF ACCELERATE, THEN IT TAKES OFF AFTER DELAY. THE DELAY WILL CAUSE AN ACCIDENT. HAVE MENTIONED THIS TO THE DEALER AND THEY DO NOTHING. DEALER SAYS EVERYTHING IS OPERATING AS DESIGNED. POSTED THIS INCIDENT ON GENESIS FORUM AND HAVE GOTTEN NUMEROUS COMPLAINTS DESCRIBING THE SAME PROBLEM AS I HAVE BEEN EXPERIENCING. WE HAVE HAD THE CAR NOW JUST OVER 1 YEAR NOW AND IT STILL DOES THE HESITATION. THIS ISSUE NEEDS TO BE ADDRESSED BEFORE SOME ONE GETS KILLED DUE TO NO ACCELERATOR RESPONSE WHEN IN TRAFFIC. OTHER THAN THIS PROBLEM, WE LIKE THE 2013 GENESIS VERY MUCH. *TR
May 20, 2014
THIS IS MY 2ND TIME THAT HAS HAPPENED, 1ST TIME WAS ABOUT IN FEB 15. 2014 AND 2ND, ON APRIL 2,2014. BOTH TIMES, I WAS ON RICHMOND HWY ALEXANDRIA VA DRIVING ABOT 45 TO 50 MILES PER HOUR. ALL OF SUDDEN THE CAR DECELERATED TO ABOUT 5 MILES AND I WAS FLOORING THE PEDAL. I WAS IN SUCH A SHOCK ABOUT THIS INCIDENT BEING THAT MY CAR IS ONLY 1 YEAR OLD. SO WE TOOK IT TO THE ALEXANDRIA HYUNDAI DEALERSHIP. THE REPAIR WAS VERY FAST, THEY INFORMED ME THAT THE THROTTLE PROGRAMMING WAS OFF. I WAS IN FEAR OF MY LIFE SINCE I DRIVE THROUGH TUNNELS AND BRIDGES. I TRUSTED THAT IT WILL BE FIXED PERMANENTLY BUT TO FIND OUT THAT 2 MONTHS LATER I HAD TO EXPERIENCE DEATHLY RE OCCURRENCE. I WAS SO PETRIFIED AND DID NOT WANT TO DRIVE THAT CAR AGAIN SO I REQUESTED TO EXCHANGE TO ANOTHER CAR. MY HUSBAND DID ALL OF THE TRANSACTIONS FOR THE NEW CAR. FEW DAYS LATER, PAPER WORK ARRIVED, THE SALESMAN CAME TO MY WORK DURING BUSY TIME SO I DIDN'T HAVE CHANCE TO READ IN DETAILS.WELL THE PAPER WORK READ THAT MY NEW CAR WAS 2013 INSTEAD OF 2014. I WAS SO UPSET IN ADDITION TO MY OTHER ISSUE AND NOT WANTING THE SAME MODEL AND YEAR. I FEEL THAT THIS CAR AND MAY BE THE MODEL IS VERY DANGEROUS AND NEED TO REPORT FOR CONSUMER TO BE AWARE OF THIS PROBLEM. THANK YOU. *TT
Apr 17, 2014
VEHICLE SPEED CONTROL,ENGINE
3 complaints
I am submitting this complaint regarding a catastrophic engine failure in my 2013 Hyundai Genesis Coupe while driving at 70 mph on the highway. Without any prior warning, the engine suddenly started making a loud knocking noise from under the hood, and shortly after, the car lost power. There were no check engine lights or other indicators signaling an issue before the failure. I was able to safely pull the car over to the side of the highway without further incident, but the engine was completely inoperable. The vehicle has since been inspected by a certified mechanic, who confirmed that the engine failure was due to a mechanical defect, likely tied to the known issues with Hyundai’s 2.0T engines. These engines have been reported to suffer from bearing failures and lubrication problems that can lead to catastrophic engine failure, which is consistent with my experience. Despite being aware of this widespread issue, Hyundai has yet to issue a recall for the affected vehicles, which is a serious safety concern. Drivers are at risk of unexpected engine failure with no prior warning, especially at high speeds, as was the case in my incident. I believe Hyundai’s failure to act and address this issue puts the safety of drivers in jeopardy. I am requesting that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and encourage Hyundai to issue a recall for these vehicles. The vehicle is available for inspection upon request to further support the investigation. Thank you for your attention to this serious safety issue.
Mar 29, 2025
VEHICLE HESITATES WHEN TRYING TO ACCELERATE IN CITY & HIGHWAY TRAFFIC. I HAVE TAKEN IT TO THE DEALER TWICE AND IT WILL BE THE THIRD TIME TOMORROW. THEY DON'T SEEM TO HAVE A SOLUTION AND TELL ME THAT THE VEHICLE IS LEARNING MY DRIVING HABIT'S. (HOW FUNNY). THIS IS MY 15TH OR SO NEW HIGH LINE VEHICLE. THIS HESITATION IS CAUSING LIFE THREATENING EXPERIENCES. I ALMOST GOT CREAMED, (HIT) SEVERAL TIMES WHILE TRYING TO MERGE ON THE FREE WAY. I SEE I'M NOT THE ONLY ONE WITH THIS PROBLEM. WE NEED HELP. *TR
Mar 17, 2014
WHEN TURNING RIGHT FROM A STANDSTILL, CAR MOMENTARILY STALLS AND THEN LUNGES FORWARD AFTER 2 OR 3 SECONDS. THIS HAPPENS 3 OR4 TIMES A DAY. MECHANIC AT DEALERSHIP SAID MY FOOT WAS ON THE BRAKE. THE PROBLEM HAS CONTINUED AND MY FOOT WAS NOT ON THE BRAKE. *TR
Feb 25, 2014
ELECTRICAL SYSTEM,SERVICE BRAKES
3 complaints
Brakes would lock up, posing safety risk to occupants. Other times, brakes go to floor posing risk to occupants and pedestrians. Multiple repairs, over 3 years and car cannot be driven still. Hyundai unwilling to reimburse 1000s in repair and thousands in rental/loss of use.
Oct 25, 2024
This car, along with millions of others, are under a recall since Sept 2023. The car could catch on fire even when parked. They have not come up with a fix. I feel that this is an extreme danger to not only myself and my property, but to others living around me. They are taking way too long for a fix to be determined and the work to be done.
Feb 07, 2024
Hyundai is saying I can’t park or drive without concern of a fire hazard. Hyundai was called and they said a remedy would be available by the end of the month. That was said in November and now it is the middle of January. I need a vehicle for everyday life and this is getting costly for me. Usually a remedy is to be resolved within a reasonable time, two weeks on average, contractually speaking. Please resolve this problem immediately.
Jan 15, 2024
FUEL/PROPULSION SYSTEM
3 complaints
PURGE VALUE FAILURE
Jul 07, 2020
WHILE ROLLING SLOWLY, THEN ACCELERATING TO CROSS 3 LANES OF TRAFFIC, MAINLY IN LOCAL TOWN DRIVING, THE CAR SEEMS TO STALL AND THEN SUDDENLY ACCELERATED VERY QUICKLY. THIS HAS HAPPENED AT LEAST 10 TIMES IN DIFFERENT SITUATIONS I.E.: CHANGING LANES QUICKLY AFTER ROLLING, WHILE WAITING FOR AN OPENING IN TRAFFIC. HAVE BROUGHT CAR BACK TO DEALER MANY TIMES WITH THE SAME COMPLAINT. ONCE THEY SAID THEY UPDATED THE TRANSMISSION. IT DID NOT HELP. THE LAST TIME THEY SAID DON'T USE THE ECO MODE, IT CREATES A SLIGHT HESITATION. I'M AFRAID THIS CAR WILL KILL ME SOMEDAY WHEN I PULL OUT INTO TRAFFIC AND HAVE BE POWER
Nov 24, 2016
I WAS DRIVING ON A MAJOR INTERSTATE, WHEN THE ENGINE SPUTTERED THEN SHUT OFF AT HIGHWAY SPEED. NO WARNING FROM THE INSTRUMENTATION PANEL UNTIL AFTER THE ENGINE FAILED. AFTER STOPPING IN THE BREAKDOWN LANE, I WAS UNABLE TO RESTART THE VEHICLE. THE SERVICE DEPARTMENT AT THE DEALERSHIP BELIEVES THE INCIDENT WAS CAUSED BY A DEFECTIVE GAS TANK AND IS RECOMMENDING REPLACEMENT OF BOTH THE TANK AND FUEL PUMP. *TR
Nov 16, 2012
SUSPENSION,POWER TRAIN,ENGINE
2 complaints
Each time service was required my car had suddenly stopped running without any acceleration. The start engine button would not work. Each time car was towed to Serra Hyundai. At no time, was there any mentioning of needing a new engine or engine replacement. The service dates: 01/05/2023, 01/14/2023, and 04/14/2023. My last non acceleration occurred on night of June 4, 2023. It could have been tragic. I was accelerating to get on freeway heard a loud noise like something fell from up under car then vehicle just stopped and would not accelerate leaving me stranded and cars having to go around me. This could have been a terrible accident. I had car towed to Serra Hyundai. The services being quoted to me is a new engine with estimated cost $7900. I cannot afford that amount and I’m now without a car. However because I have kept maintenance program up on my car the service department submitted PA101761. Unfortunately, it was declined because warranty has expired. In more research, there has been a recall on 2013-2015 Genesis Coupe for the Powertrain, Engine and Suspension. Therefore, Hyundai is fully aware there is an engine issue. The National Highway Transportation and Safety Administration (NHTSA) has 149 complaints with the same engine powertrain issues. NHTSA ID# 11435981 dated October 8, 2021 had the exact same issues with vehicle and experience(s) as myself. Hyundai has issued a recall. Recall 135, NHTSA Campaign # 15V756000 and Technical Service Bulletin(TSA)#15-01-054. In my opinion, everything described in this recall and every issue I have is outlined in this campaign. I’m being told my car VIN was not included. There have been several complaints over the years for same issue this cannot be coincidental. A recall should be issued for automatic 2013-15 Genesis Coupe to include my Vin#. Most vehicles are at or approaching 10 years and warranty expired. I currently can’t afford new car and on fixed income, or $7900 new engine on 180,000 mile car.
Jun 15, 2023
WHILE DRIVING ON THE STREETS MY CAR STARTED FEELING DIFFERENT IT WOULD JUMP GEARS AND GET STUCK.I WILL COME TO STOP OR SIGNAL LIGHTS OR PULL OVER TO THE SIDE ON BUSY STREETS AND FREEWAYS.SHUT OFF MY VEHICLE THAN RESTART IT AGAIN.SOMETIMES IT WOULD HELP AND MOST OF THE TIME IT WOULDN'T.I HAD A FIRE LAST YEAR A SMALL BOX UNDER MY HOOD HAD CAUGHT ON FIRE I REPORTED IT TO MY INSURANCE. ELECTRIC BOX THAT GOT ON FIRE. WHILE I WAS DRIVING MY PASSENGER TIRE CAME OFF I HAD WENT THROUGH 3 TIRES IN ONE DAY THE BOLTS KEEP GETTING LOSE.I JUST RECENTLY PURCHASED A NEW TRANSMISSION AND NOW MY MECHANIC TOLD ME MY ENGINE IS NO GOOD .WHAT DO I DO I PURCHASE THIS USED VEHICLE MARCH 23 2019. AND JUST STARTED HAVING PROBLEMS ALL SINCE APRIL 2020
Aug 03, 2020
SUSPENSION
2 complaints
The contact's son owns a 2013 Hyundai Genesis Coupe. The contact stated that while his son was driving at low speeds, the vehicle made abnormally loud noises. The vehicle was taken to an independent mechanic who diagnosed that the rear axle mounting bolt was fractured. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Jul 08, 2022
MY DAUGHTER WAS PULLING ONTO THE FREEWAY FROM AN EXIT AND HEARD A LOUD SNAP. SHE REALIZED THAT SOMETHING SEEMED TO HAVE BROKEN UNDER HER RIGHT TIRE. SHE MANAGED TO DRIVE TO THE NEXT EXIT AND UP TO WHERE SHE WORKS. WHEN SHE GOT OUT OF HER CAR, SHE AND A FRIEND LOOKED UNDERNEATH THE CAR AND REALIZED THAT THE AXLE WAS CRACKED AND COMING APART. SHE WAS ABLE TO DRIVE HOME THAT NEXT MORNING FROM WORK BUT NOTICED THAT IT SOUNDED LIKE SOMETHING WAS GRINDING OR DRAGGING. WHEN SHE TOOK IT TO HYUNDAI THE NEXT DAY, THEY CLAIMED THAT SHE HIT SOMETHING. THEY EXPLAINED THAT THE FRONT AXLE WAS BROKEN AND NEEDED TO BE REPLACED. SHE IS ABSOLUTELY SURE THAT SHE DID NOT HIT ANYTHING. HYUNDAI WAS VERY RUDE AND CALLED ME (HER MOTHER) AND STATED THAT SHE HAD TO HAVE HIT SOMETHING. MY DAUGHTER WAS VERY ADAMANT THAT SHE ABSOLUTELY DID NOT HIT ANYTHING BUT THAT THE AXLE JUST SNAPPED! IN ORDER TO GET IT FIXED RIGHT AWAY, WE WERE TOLD BY OUR INSURANCE THAT WE HAD TO ACCEPT FAULT AND MAKE A CLAIM. THIS IS WHAT WE DID IN ORDER TO GET IT REPAIRED RIGHT AWAY, BUT WE BOTH KNOW THAT THE AXLE HAD TO HAVE BEEN FAULTY TO BEGIN WITH. I HAVE FOUND OTHER PEOPLE WITH THE SAME PROBLEM ON THE HYUNDAI SANTA FE AND THEY ENCOUNTERED THE SAME PROBLEM. I FEEL THAT THERE MAY BE A PROBLEM WITH THE AXLES ON HYUNDAIS AND THAT THIS IS SOMETHING THAT MUST BE LOOKED INTO. HAD THAT AXLE BROKEN COMPLETELY WHILE MY DAUGHTER WAS PULLING ONTO A BUSY FREEWAY, SHE COULD HAVE BEEN KILLED. I WOULD LIKE TO SEE SOME ACTION TAKEN AGAINST HYUNDAI ABOUT THE AXLES ON HER CAR. *TR
Aug 05, 2013
UNKNOWN OR OTHER,ENGINE
2 complaints
TRANSMISSION FAILED AFTER PUTTING IN GEAR IT MAKES A THUMP EVERY TIME I PUT INTO REVERSE AND DRIVE THIS IS MY SECOND TRANSMISSION FROM HYUNDAI
Nov 06, 2020
MY CAR LITERALLY JUST SHUT OFF WHILE I WAS DRIVING. I TRIED TO TURN ONCE AND JUST SHUTS OFF. SO I TOOK IT BACK TO HE DEALERSHIP AND THEY SAID IT WAS THE EMC AND IT DID DRIVE GOOD FOR A COUPLE MONTHS. HOWEVER, WHEN I HAD TO ACCELERATE FAST TO GET BY A CAR AND THE RPM WERE UP HIGHER THAN I NORMALLY DRIVE IT , I WENT HOME AND IT SAT FOR 20 MINS TOP. I GET BACK IN AND IT JUST SHUTS OFF AGAIN! I CALLED HYUNDAI NEAR ME AND THEY GAVE ME THE RUN AROUND. TOLD ME I WOULD HAVE TO PAY FOR RENTAL CAR. I SAID I UBER WARRANTY AND THIS SHOULDN'T BE HAPPENING!! WORST EXPERIENCE EVER WITH THIS CAR AND THE DEALERSHIPS. THEY SEEM TO KNOW ABOUT THIS PROBLEM AND KNOW THERE IS NO REAL CUTE. I DON'T EXPECT THIS CAR TO REALLY EVER BE FIXED AS I LOL BE GETTING SOMETHING DIFFERENT AS SOON AS I CAN .
Jul 21, 2016
STEERING,SERVICE BRAKES,ENGINE
2 complaints
WHILE SLOWING DOWN TO A STOP AT A STOP SIGN AT 15MPH THE CAR LOCKED UP AND I COULDN'T TURN THE WHEEL, PRESS THE BRAKE, AND THE VEHICLE WOULDN'T EVEN ACCELERATE WHEN IT ROLLED TO A STOP. ALL THE LIGHTS ON THE DASH LIT UP AND STAYED LIT UP. THE CAR WAS IN DRIVE AND WASN'T MOVING. I TOOK A VIDEO OF MY FOOT OFF OF THE GAS AND THE CAR IN DRIVE AND IT WASN'T MOVING. ALSO SHOWN IN THE VIDEO I TOOK I SHOW ALL THE LIGHTS LIT UP ON THE DASH. THIS IS THE 2ND TIME THIS HAS HAPPENED WITH MY FAMILY IN THE CAR, WIFE AND TWO KIDS. I AM VERY CONCERNED SINCE THIS OUR DAILY DRIVER AND ALWAYS HAS OUR CHILDREN IN THE VEHICLE THAT THIS WILL HAPPEN WHILE ON THE INTERSTATE AND POSSIBLY CAUSE US TO GET IN A VERY BAD ACCIDENT. I ALSO COULD NOT PUT THE CAR INTO PARK. I HAD TO PRESS THE ON OFF BUTTON AND SHUT THE CAR COMPLETELY OFF AND RESTART IT FOR IT TO DO ANYTHING. BUT BOTH TIMES IT HAPPENED LUCKILY NO VEHICLES WERE IN FRONT OF ME BECAUSE I WAS UNABLE TO DO ANYTHING TO STOP THE CAR IT HAD TO ROLL TO A STOP AND BOTH TIMES IT WAS AT 15-20MPH. IT WAS IN A STREET TURNING OUT OF A DEVELOPMENT. I HAVE FOUND IN FORUMS THAT I AM NOT THE ONLY PERSON WITH THE ISSUE AND THAT SOMEONE HAD THEIR CRANK SHAFT CENSOR REPLACED AND HADN'T HAD ANY ISSIES FOR SEVERAL MONTHS SINCE, BUT THEIRS WAS OCCURING UP TO 10X A WEEK BEFORE THAT REPLACEMENT. THERE WERE SEVERAL OTHER AFFECTED PARTS I WAS UNABLE TO SELECT... IT SEEMED YOU WERE ONLY ABLE TO SELECT 3 AFFECTED PARTS.
Aug 31, 2016
I ORIGINALLY BOUGHT MY 2013 HYUNDAI GENESIS AS A CERTIFIED PRE-OWNED VEHICLE FROM A DEALER IN GEORGIA. FROM AUGUST 2014 TO PRESENT (AUGUST 2015), THE VEHICLE HAS STALLED/CUT OFF UNEXPECTEDLY ON 8 DIFFERENT OCCASIONS, 7 TIMES WHILE DRIVING AT SPEEDS BETWEEN 5 MPH AND 45 MPH, AND ONCE WHILE SITTING IDLE IN PARK. WHEN STALLING, THE STEERING WHEEL TIGHTENS AND/OR LOCKS WHICH MAKES IT EXTREMELY DIFFICULT TO STEER, THE BRAKES HARDEN WHICH MAKE IT EXTREMELY DIFFICULT TO STOP, AND THE DASH LIGHTS UP WITH VARIOUS SYMBOLS AND INDICATORS MUCH LIKE IT WOULD IF IT ONLY HAD POWER BUT WITHOUT THE ENGINE STARTED. TO GET THE CAR GOING AGAIN, I HAVE TO COME TO A STOP, PUT THE CAR INTO PARK, PUSH THE START/STOP BUTTON, AND THE VEHICLE STARTS AGAIN. ON THE 7TH TIME OF THE CAR STALLING, MY WIFE WAS MAKING A RIGHT HAND TURN WHEN THE VEHICLE CUT OFF. SHE NEARLY PLOWED INTO A VEHICLE THAT WAS STOPPED AT THE LIGHT MAKING A LEFT HAND TURN ONTO THE STREET SHE WAS COMING FROM, AND THEN NEARLY CAUSED A 3 CAR PILE-UP BEHIND HER BECAUSE OF HER UNEXPECTED BRAKING AND SUDDEN LOSS OF CONTROL OF THE CAR. AS OF RIGHT NOW WE ARE AFRAID TO DRIVE THE CAR ANY LONGER. WE HAVE TAKEN IT TO THE DEALER 3 TIMES NOW. ON THE FIRST VISIT BACK IN OCTOBER 2014, THEY CLEANED THE FUEL INJECTION AND THROTTLE BODY, SAYING THAT MAYBE WE HAD A BAD BATCH OF GAS THAT LEFT CARBON DEPOSITS. THEY KEPT OUR CAR FOR A WEEK. THEY WERE UNABLE TO REPLICATE THE PROBLEM. FAST FORWARD SEVERAL MONTHS AND HERE WE ARE AGAIN AT THE DEALER FOR TIME NUMBER TWO. THIS TIME THEY KEPT IT FOR ABOUT 12 DAYS AND DID ANOTHER CLEANING OF THE FUEL INJECTION AND THROTTLE BODY. THEY WERE UNABLE TO REPLICATE THE PROBLEM. LAST FRIDAY, AUGUST 14TH 2014, 3 DAYS AFTER GETTING IT BACK FROM THE DEALER, IT STALLED AGAIN. WE REFUSED TO DRIVE IT THAT WEEKEND, AND I DROVE IT ONLY TO BRING IT BACK TO THE DEALER THIS PAST MONDAY AUGUST 17TH. WE DO NOT FEEL SAFE
Aug 18, 2015
VISIBILITY/WIPER
2 complaints
I WAS DRIVING DOWN THE HIGHWAY WHEN SUDDENLY THE SUNROOF OF MY VEHICLE SHATTERED. GLASS FLEW DOWN THE BACK OF THE CAR SCRATCHING THE BACK WINDSHIELD AND TRUNK. THE WEATHER WAS APPROXIMATELY 72 DEGREES FAHRENHEIT OUTSIDE WITH THE AC SET TO 70. THE SUNSHADE WAS CLOSED. BASED ON THE FRACTURING OF THE GLASS, IT SEEMED AS IF THE CAUSE OF THE SUNROOF BREAKING CAME FROM INSIDE THE CAR. THE GLASS WAS BOWED UPWARD AND OUTWARD FROM THE VEHICLE. UPON REVIEW OF DASH CAM FOOTAGE, THERE WAS NO INDICATION OF ANY OUTWARD OR EXTERIOR SOURCE THAT WOULD HAVE CAUSED THE GLASS TO BREAK.
Feb 18, 2016
WHEN I AND MY WIFE CAME OUT IN THE GARAGE TO GO OUT FOR DINNER, WE FOUND THE WINSHIELD HAS CRACK ON IT BIGGER THAN 1 DOLLAR BILL. WE HAVE KEPT THIS VEHICLE VERY SAFE PLACE AT HOME AND WORKING PLACE. WE HAD SEVERAL DIFFERENT VEHICLES LAST 40 YEARS, THIS IS THE FIRST EXPERIENCE. IF THIS HAPPENS ON THE HIGHWAY, IT COULD BURST OUT THE GLASS AND DAMAGE HUMAN CRITICALLY. PLEASE KEEP THE REPORT AND SEE IF OTHER PEOPLE COMPLAINTS. THANKS.
Sep 07, 2013
STEERING
2 complaints
AS I WAS MAKING A LEFT TURN GOING AT A HIGH SPEED THE STEERING WHEEL POPPED OUT OF MY HANDS AND MADE THE CAR GO BACK TO THE RIGHT ENDING UP ON A GUARDRAIL . THE AIRBAGS DEPLOYED AND MY CAR IS NOW TOTALED . DON'T KNOW IF MY AXLE BROKE OR THE STEERING WHEEL LOCKED UP BUT I DO KNOW ONE OR THE OTHER HAPPENED .
Nov 09, 2015
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 417. UPDATED 02/11/2014 *BF THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER TWICE, FOR THE VIBRATION ISSUE. THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER, WHERE THEY DID A ROAD BALANCE FORCE AND PERFORMED AN ALIGNMENT. THE MAJOR SHAKING IN THE STEERING WAS GONE. HOWEVER, THERE WAS STILL A VIBRATION WHEN THE VEHICLE WENT OVER EXPANSION JOINTS, THE STEERING WHEEL WOULD STILL VIBRATE.
Dec 23, 2013
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES
2 complaints
WHILE TRAVELING AT THE POSTED HIGHWAY SPEED I HAD THE CRUISE CONTROL ENGAGED WHEN SUDDENLY THE CAR LURCHED, THEN SURGED. I STARTED/TRIED TO USE THE BRAKES TO SLOW THE CAR. THAT DIDN'T WORK. I TRIED TO DISENGAGE THE CRUISE CONTROL...THAT DIDN'T WORK....CAR KEPT SPEEDING UP TILL I HIT A MASSIVE RV AT 90MPH. I WAS KNOCKED UNCONSCIOUS, TAKEN BY AMBULANCE TO A TRAUMA CENTER, AND LATER LEARNED THAT NONE OF THE MANY AIRBAGS THAT THIS CAR HAD DID NOT DEPLOY. I AM TRULY BLESSED HAVING SURVIVED THIS ACCIDENT. THERE NEEDS TO BE BETTER VEHICLES WITH BETTER WORKING SYSTEMS TO PROTECT US. I WILL NOT RENT ANOTHER HYUNDAI EVER AGAIN!! *JS
May 17, 2014
I HAD 2 ACCIDENTS ON 7/7/2013. ONE LOW SPEED REAR END COLLISION WITH A MINI-VAN. THE OTHER WAS A HIGH SPEED REAR END COLLISION WITH LARGE RV. BOTH TIMES I HAD THE CRUISE CONTROL ENGAGED, AND COULD NOT STOP THE VEHICLE USING THE CAR'S BRAKE PEDAL SYSTEM. I WAS EVENTUALLY TAKEN TO AN ER, THEN ADMITTED TO AN ICU WARD. I SUSTAINED A CONCUSSION, BRUISES, AND ABRASIONS. MOST OF WHAT HAPPENED IN THE HIGH SPEED COLLISION ARE OF TEMPORARY MOMENTS OF MEMORIES DUE TO THE CONCUSSION AND LOSS OF CONSCIOUSNESS. I AM QUITE UPSET TO HAVE GONE THROUGH THESE ACCIDENTS WITH A NEW 2013 HYUNDAI GENESIS THAT WAS RENTED FROM ENTERPRISE RENTAL CAR FROM LOGAN AIRPORT IN BOSTON MASS. THERE WAS NO AIRBAG DEPLOYMENT IN EITHER ACCIDENT. CAR WAS TOWED AWAY AND DO NOT CURRENTLY KNOW THE VIN OF THE VEHICLE THAT I AM REPORTING. *TR
Jul 15, 2013
STEERING,AIR BAGS
1 complaint
The adjustment on the steering column for telescopic/up/down adjustments doesn't hold the steering wheel in place, even under light pressure like trying to honk the horn, the column just pushes in. Since the column cannot stay in place under light pressure, it won't stay in place if the driver's airbag is deployed possibly causing severe injury or death. I first noticed this problem back in 2015, the local deal refused to fix the problem and wanted me to pay for the NEW steering column and the labor to replace it.
Jan 09, 2025
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I brought the car in the dealership for the recall (251). The dealership was not able to fix the recall, which affected other parts of the car. The dealership could not fix the other parts. The vehicle was inspected by the manufacturer. The dealership did not allow to pick up the car from their parking lot. The manufacturer refuses to pay for the car or other expensives caused by this recall.
Dec 02, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
The car is kept at a dealership in Savannah. The recall 251 caused the damage of the ABS. The dealership says it is not possible to fix, the manufacturer does not assume any responsiility
Oct 23, 2024
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,ENGINE
1 complaint
The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle lost motive power. There was an abnormal rattling sound coming from the engine. The contact was able to pull over safely. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The mechanic informed the contact that there were loosened screws that caused the rattling sound. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 64,000. Parts distribution disconnect.
Jul 18, 2024
SERVICE BRAKES, HYDRAULIC,SEAT BELTS
1 complaint
The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while starting the vehicle, the brake pedal was firm while depressed and then became loose, mushy, and depressed to the floorboard after acceleration. The engine was getting extremely hot. The front quarter panel was hot to touch, and the temperature increased inside the vehicle. The seat belt warning light was illuminated and was beeping. The vehicle was taken to an independent mechanic, who informed the contact that the brake issues might lead to brake failure and a possible fire. The contact was referred to the dealer for assistance. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The failure mileage was approximately 118,500.
Jun 04, 2024
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
My car caught on fire after going to Hyundai and being told “the only thing you have to worry about is your breaks locking up. My car was parked in the driveway and caught on fire from the engine bay.
May 09, 2024
STRUCTURE,UNKNOWN OR OTHER
1 complaint
SUNROOF GLASS SHATTERED WHILE DRIVING ON INTERSTATE 295 JACKSONVILLE,FL FOR REASONS UNKNOWN. Luckily interior sunroof shade was pulled close or the shattered glass fragments would have fallen on passengers heads, The sunroof OEM is a powered sunroof that was in closed position and is not used or opened often. Outside weather at time was DAY LIGHT about 4:45pm no rain temp about 55 degrees. Called local Hyundai dealer to see if there were any open recalls & TSB's related to the sunroof shattering. They said none. I have pictures if needed. I tried to upload them but your website kicked me out when I hit the upload link below.
Jan 03, 2024
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
the abs light stays on no matter what ive tried resetting it and everything and it wont work, the electrical system in the car sometimes doesnt work properly this regarding the headlights and interior buttons, the transmission on the car since i have bought it has a really dangerous kick back on it in the transmission jolts the car really hard to the point its dangerous to drive on dry and rainy days because the tires will lose traction and i will have to get the traction back under control due to the kick back in this transmsion problem it has caused the engine to give out also.
Nov 29, 2023
PARKING BRAKE,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2013 Hyundai Genesis. The contact stated that after engaging the parking brake, the wheels would intermittently lock-up while driving at various speeds, without warning. The contact had taken the vehicle to a dealer where he was informed that the entire electrical parking brake system needed to be replaced. The manufacturer was also notified of the failure and offered to partially pay for a loaner vehicle. The vehicle was not repaired. The failure mileage was approximately 70,000.
Feb 23, 2023
SUSPENSION,POWER TRAIN
1 complaint
The contact owns a 2013 Hyundai Genesis Coupe. The contact stated that while driving at various speeds, a whining noise was heard while depressing the accelerator pedal. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The vehicle was then taken to a local dealer, where it was repaired under Technical Service Bulletin #15-01-054 for Rear Differential Inspection; however, the contact stated that the failure recurred and that while he was stopped at a stop signal, the vehicle lost motive power, and he noticed that the driveshaft had become detached. The vehicle was inoperable and was first towed to the residence and then back to the local dealer. The vehicle remained at the dealer awaiting further diagnostic and repair. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000.
Dec 14, 2022
SEATS
1 complaint
The car was rear-ended while in a stop and go traffic on a highway. The headrest on the driver side disintegrated exposing some hard internal parts that caused extensive head skin lacerations. The accident resulted also in and facial bruises and nose injuries. The driver and passenger were taken to Emergency Room. The car was towed away and subsequently declared a total loss.
Nov 16, 2021
EXTERIOR LIGHTING
1 complaint
The multi function switch on the steering column has a short within its components. When driving at night with the headlights on and I activate the multi function switch to change lanes, the headlights flicker. This is the second multi function switch that is having the same symptoms, because I had the same problem years ago and the multi function switch was replaced under warranty. It is now exhibiting the same symptoms as before but is no longer under warranty.
Jun 19, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
I WAS DRIVING AND MY HEADLIGHTS STOPPED WORKING, SOONER I CAME TO REALIZE THE HORN DOESN'T EITHER. I DIAGNOSED THE RELAY TO BE OKAY.
Sep 28, 2020
SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER
1 complaint
THERE ARE 3 RECALLS THAT ARE FOUND ON MY VEHICLE,2013 HYUNDAI GENESIS COUPE 2.0T 15V756000, RECALL # 135,151,135 POWER TRAIN; DRIVELINE. DIFFERENTIAL UNIT SUSPENSION REAR
Jul 17, 2020
SERVICE BRAKES,SERVICE BRAKES, HYDRAULIC
1 complaint
WHILE VEHICLE IS IN MOTION AND COMING TO A STOP, THE BRAKES GOES DOWN TO THE FLOOR AS IF IT'S GIVING OUT. I'VE READ A LOT OF COMPLAINTS ABOUT PEOPLE HAVING THE SAME ISSUE AND THEIR BRAKES WENT COMPLETELY OUT. THE REPAIR NEEDED WAS THE HYDRAULIC MODULE. BY READING THEIR COMPLAINTS, I'M HAVING THE SAME SYMPTOMS AND THE DEALERSHIP TOLD ME IT WAS MY BRAKE HYDRAULIC MODULE THAT'S ABOUT TO GO OUT, CALL HYUNDAI TO REPORT IT BECAUSE THEY HAD A FEW CUSTOMERS IT HAPPENED TO AND THE REPAIR IS $3000. I'M AFRAID TO DRIVE MY CAR BUT I HAVE TO GO TO WORK AND I CAN'T AFFORD TO BUY ANOTHER ONE. I REPORTED IT LAST YEAR TO HYUNDAI AND THERE WAS NO ACTION OR FOLLOW UP AS IF THEY DON'T CARE. *TR
Jun 24, 2020
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT FAILURES OF THE BACKUP CAMERA, THE CRUISE CONTROL, AND THE DRIVER'S AND PASSENGER'S SIDE REAR WINDOWS. ADDITIONALLY, WHILE THE BRAKE PEDAL WAS DEPRESSED, BRAKE FLUID LEAKED FROM THE BRAKE LINES. THE CONTACT STATED THAT THE FAILURE CAUSED THE BRAKE PEDAL TO GO TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO HYUNDAI OF LA QUINTA LOCATED AT (79025 CA-111, LA QUINTA, CA 92253) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURES. THE CONTACT STATED THAT AN UNKNOWN REPAIR WAS PERFORMED ON THE BRAKE LINES HOWEVER, THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Feb 28, 2020
VISIBILITY
1 complaint
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, WITHOUT IMPACT THE SUNROOF EXPLODED. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS OFFERED A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT AN INVESTIGATOR WOULD BE SENT OUT TO INSPECT THE VEHICLE WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS 42,525.
Feb 27, 2020
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
I'VE SEEN A LOT OF THESE CARS AND READ ABOUT A LOT OF THESE CARS WITH TRANSMISSION PROBLEMS I WAS SITTING ON A REGULAR ROAD IN PARK MY CAR SLIPPED INTO REVERSE WITH NO WARNING WHAT SO EVER WHILE THE GEAR STICK WAS STILL IN DRIVE I THINK THESE COULD HAVE BEEN BUILT STRONGER OR SAFER TO AVOID THIS AND THAT WAS JUST ONE INCIDENT OUT OF ABOUT 20 BUT THAT WAS BY FAR THE WORST
Jan 07, 2020
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
WELL IT ONLY HAPPENS ON HOT DAY OR IN SUMMER. IN STOP AND GO TRAFFIC. WHILE I'M DRIVING THE CAR ALL OF A SUDDEN GAS FUMES FILL UP THE INSIDE OF MY CAR SO BAD THAT I GOTTTA PULL OVER FOR A WHILE. THE OTHER DAY IT HAPPEN TO ME AGAIN AND I ALMOST PASSED OUT WHILE DRIVING. I'VE TAKEN THE CAR TO THE DEALERSHIP SEVERAL TIMES BEFORE AND THEY TELL ME THAT THEIRS NOTHING WRONG WITH IT OR THEY DON'T KNOW WHAT IT IS. I'VE OWND THE CAR SINCE IT WAS NEW AND IT'S BEEN DOING THIS SINCE THEN. NOW THAT IT ALMOST MADE ME BLACK OUT WHILE DRIVING WAS THE LAST SRRAW FOR ME. IT'S MADE ME HAVE HEADACHES BEFORE BUT NOT PASS OUT LIKE THE OTHER DAY. THIS IS WHY I'M REPORTING THIS TO YOU GUYS HOPING YOU COULD HELP ME. THIS ONLY HAPPENS WHEN I'M I. STOP AND GO TRAFFIC IN THE CITY WHEN IT'S REALLY HOT OUT.
Aug 05, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
DRIVING LESS THAN 3000 MILES SINCE PURCHASED (74,000) - THE VEHICLE HAS POWERED DOWN/ENGINE SHUT 4 TIMES WHILE STOPPED AT A LIGHT ATTEMPTING TO TURN LEFT AND 1 TIME WHILE ACCELERATING UP A HILL. ALL 5 TIMES HAVE BEEN IN TOWN ROADS GOING UNDER 40 MILES PER HOUR OR AT A STOP. THE KEY HAS BEEN PLACED IN THE KEY INSERT EVERY TIME SO THERE WAS NO WAY FOR US TO BUMP IT WHILE DRIVING. IN ORDER TO GET IT STARTED AGAIN, YOU HAVE TO PLACE IT IN PARK AND POWER IT UP AGAIN. MOST RECENT HAPPENED TODAY SO WE ARE NOW FILING A COMPLAINT.
Jul 07, 2019
AIR BAGS,STRUCTURE
1 complaint
MY DAUGHTER GOT HIT BY 2 CARS AND ONLY THE HEADREST POPPED OPENED BUT NO AIRBAGS WENT OFF. A CAR HIT THE CAR BEHIND HER, SHE WAS A COMPLETE STOP, THE CAR THAT HIT THE CAR BEHIND HER THEN HIT HER ON THE PASSENGER SIDE (ALMOST LIKE A T-BONE). SHE NOW HAS A LOT OF SHOULDER, NECK AND SPINE ISSUES FROM GETTING SLAMMED INTO THE DRIVERS DOOR. IF THE SIDE AIRBAG WOULD HAVE GONE OFF, SHE WOULD NOT BE IN SO MUCH PAIN FROM GETTING HIT FROM BEHIND AND 2 SECONDS LATER GOT HIT FROM THE SIDE. I SEE LOTS OF ISSUES ON THE COUPE BUT NOT ON THE SEDAN MODELS & I FEEL THAT OTHERS SHOULD KNOW THIS TOO. ALSO, COLORADO POLICE FORGOT TO PUT PASSENGER IN HER CAR ON THE REPORT AND THEY REFUSE TO FIX IT. HER PASSENGER TOOK THE HIT ON PASSENGER DOOR AND THEY HAD TO PULL THE OTHER CAR OUT OF MY DAUGHTERS CAR. WE ARE VERY CONCERNED ON THE FRAME DAMAGE, BUT THE COLLISION REPAIR SAID "DON'T WORRY ABOUT IT, IT WILL BE FIND IF HIT AGAIN, HER AIRBAGS DID NOT GO OFF EITHER. THE DAMAGE WAS JUST OVER $11K AND INSURANCE VALUED CAR AT $17K WITH NO PROOF ON HOW THEY CAME UP WITH NOT TOTALING THE CAR. SHE IS PARANOID TO DRIVE IT NOW, CUZ WE DON'T KNOW IF THE AIRBAGS WILL GO OFF. COLLISION COMPANY REFUSED TO CHECK THE SENSORS, STATING "WE SHOULD HAVE HAD THEM CHECKED BEFORE WE BOUGHT THE CAR". WHAT? SO I AM NOT SURE HOW THEY CAN SAY IF SAFE TO PICK THE CAR UP AND OKAY TO DRIVE. ALSO, STATE FAM WAS NOT VERY HELPFUL AT ALL.
Apr 04, 2019
POWER TRAIN,ELECTRICAL SYSTEM,SEATS
1 complaint
THE HEAD REST JUST POPPED OUT WHILE I WAS DRIVING DID NOT HIT ANYTHING. THE RADIO GOES OUT SOME TIME ,I HAVE TO CUT IT OFF AND BACK ON TO MAKE IT WORK. THE DASH AROUND THE RADIO JUST STARTED COMING LOOSE FOR NO REASON. I'M RIDDING IN THE TO OF THE LINE HYUNDAI.
Nov 21, 2018
AIR BAGS,UNKNOWN OR OTHER
1 complaint
THE AREA IN MY DASHBOARD WHERE MY AIRBAG IS IS STARTING TO SPLIT. I HAVE CONTACTED HYUNDAI AND LET THEM KNOW AS I FEEL THAT THIS IS A SAFETY ISSUE. IT IS COMING OPEN AND I AM CONCERNED THAT THE AIRBAG WILL EITHER DEPLOY OR NOT OPERATE CORRECTLY IF NEEDED. I HAVE SEEN WHERE THIS IS A COMMON OCCURANCE IS THIS VEHICLE AND I FEEL THAT IT WANRRANTS A RECALL.
Aug 08, 2018
STEERING,POWER TRAIN
1 complaint
AS IM COMING TO A COMPLETE STOP AT A STOP SIGN I ACCELERATE ONTO A BUSY HIGHWAY AND THE TRANSMISSION ACTED AS THOUGH IT DID NOT WANT TO ENGAGE AND THE MOTOR REVED UP AND CAUSED MY VEHICLE TO FISH TAIL. MY DAUGHTER AND I WERE IN THE VEHICLE.
Mar 30, 2018
AIR BAGS,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
I WAS BACKING OUT OF MY GARAGE. MY SON HAD HIS CAR PARKED BEHIND ME. I SAW THAT I WAS GOING TO HAVE TO PULL UP TO GET AROUND THE PARKED CAR. I PUT MY FOOT ON THE BRAKE, I THEN PUT THE CAR IN DRIVE. TOOK MY FOOT OFF THE GAS AND IT TOOK OFF AT ROCKET SPEED. I WASN'T COMPLETELY OUT OF MY GARAGE. THE CAR WAS GOING SO FAST AND I COULDN'T STOP IT. I WAS 6 FT FROM THE BRICK WALL. I WAS GOING SO FAST THAT I WENT THROUGH THE BRICK WALL AND IT DIDN'T EVEN SLOW DOWN. IT KEPT GOING TOOK OUT A CHAIN LINK FENCE. THEN CAME TO A STOP AND DIED. WHAT STOPPED ME WAS ALL THE BRICK AND FENCE THAT WAS UNDER THE CAR. IF IT HAD NOT STOPPED IT WOULD HAVE KILLED ME. THIS HAPPENED AT MY HOME. THERE WAS NO POLICE REPORT.
Feb 14, 2018
SEAT BELTS
1 complaint
DRIVE SIDE SEAT BELT NO LONGER LATCHES. I WAS DRIVING AND NOTICE THAT IT WAS UNBUCKLE. WHEN I TRIED TO BUCKLE IT AGAIN IT WOULD NOT BUCKLE.
Mar 27, 2017
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE DEALER DIAGNOSED THAT THE OCS CONNECTOR PREMATURELY FAILED AND FRACTURED. THE DEALER REPLACED THE PART. MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V722000 (AIR BAGS). THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Jan 19, 2017
STRUCTURE
1 complaint
WE HAVE A NEW HYUNDAI GENESIS WHICH HAS A FACTORY DEFECT CAUSING A WATER LEAK AND RESULTING IN MOLD ISSUES. OUR FAMILY OF 6 HAS HAD MANY HEALTH RELATED ISSUES SINCE OWNING THIS CAR AND MOLD TESTING HAS SHOWN TOXIC MOLD. THIS HAS BEEN AN UNKNOWN ISSUE WITH THE VEHICLE SINCE PURCHASED NEW IN FEBRUARY 2014 AND DISCOVERED IN APRIL 2016. IT AFFECTS THE TRUNK AND BACK SEAT. WE ARE LOOKING FOR RESOLUTION FROM THE MANUFACTURER WHO HAS BEEN ENTIRELY UNRESPONSIVE. A VIDEO AND PICTURES OF THE MOLD IS ONLINE ON YOUTUBE AT THE LINK PROVIDED BELOW. ANY RECOMMENDATION WOULD BE GREATLY APPRECIATED. HTTPS://WWW.YOUTUBE.COM/CHANNEL/UCYEQJLOKKYTEGL_RDBQO7WG
Sep 29, 2016
STEERING,ELECTRICAL SYSTEM
1 complaint
DRIVING THE VEHICLE DOWN A CITY STREET, IT SUDDENTLY BECAME NEXT TO IMPOSSIBLE TO STEER. PULLED CAR OVER, AND IT FELT AS THOUGH THERE WAS NO POWER STEERING. WE WERE WITHIN A MILE OF OUR HOUSE SO WE TOOK IT HOME AND PARKED IT. THE NEXT DAY WE CALLED A WRECKER TO TOW IT TO THE SERVICE DEPARTMENT. AFTER SITTING OVERNIGHT, THE PROBLEM WAS GONE, THE SERVICE DEPARTMENT COULDN'T "REPLICATE" THE PROBLEM SO NOTHING WAS DONE TO STOP IT FROM OCCURING AGAIN. I'M NOT CERTAIN OF THE EXACT DATE BUT IT WAS THE END OF 2015 I BELIEVE. WE HAVE THE SERVICE RECORD.
Apr 11, 2016
WHEELS
1 complaint
ROARING AT HIGH SPEED. TOOK VEHICLE INTO DEALER. CUPPING FOUND ON ALL FOUR TIRES. SALESMAN CALLED DUNLOP. TOLD DUNLOP THAT THE TIRES DIDN'T HAVE BUT 14,100 MILES ON THEM. THE CAR WAS BOUGHT BRAND NEW. DUNLOP PRORATED ALL FOUR TIRES AND REPLACED THEM. OWNER PAID $271.20 FOR PRORATED TIRES. OWNER FEELS THAT THESE TIRES SHOULD HAVE BEEN A RECALL SINCE ALL FOUR TIRES WENT BAD AT THE SAME TIME WITH 14,100 MILES ON A NEW CAR. THE TIRES ARE DUNLOP SPORT 5000, P225/55R17, 95H, M+S STANDARD LOAD. THE ONLY DOCUMENTATION IS FROM THE DEALER WHERE THEY REPLACED ALL FOUR TIRES. DUNLOP CUSTOMER SERVICE CASE #8432322. APPROVAL CODE A496208.
Nov 06, 2015
SUSPENSION,SERVICE BRAKES, HYDRAULIC
1 complaint
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE FRONT ROTORS BENDED AND CAUSED THE FRONT SUSPENSION TO FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,200.
Apr 21, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
THREE ISSUES. ALL HAVE OCCURRED ONLY TWICE OR THREE TIMES IN TWO YEARS. LAST TIME I TOOK THE CAR TO DEALER BUT THEY DIDN'T DO ANYTHING SINCE NO "CODES" WERE STORED IN THE SYSTEM! 1. THE INFOTAINMENT DISPLAY PANEL GOES COMPLETELY DARK. RADIO STOPS AND ALL OTHER ACTIVITY AND CONTROL KNOBS BECOME NON-OPERATIONAL. JUST STOPPING AND RESTARTING THE CAR DOES NOT FIX THE PROBLEM. BUT, BOTH TIMES, WHEN I HAVE RESTARTED THE CAR AFTER 30-45 MINUTES (E.G., AFTER SHOPPING, OR RETURNING FROM AIRPORT), EVERYTHING IS BACK TO NORMAL. 2. SOMETIMES (AGAIN INFREQUENT) WHEN USING THE NAVIGATION SYSTEM, ALL COLORS GO AWAY, SCREEN BECOMES DARKER, AND EVERYTHING DISPLAYS IN GRAY. BUT, WHEN I CHANGE THE DISPLAY SETTINGS FROM AUTO TO DAY, THE COLOR RETURNS. ALL OCCURRENCES WERE DURING DAYTIME DRIVING. 3. AGAIN, SOMETIMES, WHEN LISTENING TO RADIO, THE BRIGHTNESS ON THE DISPLAY CHANGES FROM EVENLY LIT DISPLAY OF THE DIAL, THE TWO ENDS BECOME DARKER - LIKE GETS DARK AND CLOUDY! *TR
Apr 02, 2015
TIRES,WHEELS
1 complaint
PURCHASED CAR NEW WITH DUNLOP SP SPORT 5000M TIRE SIZE 225/55/17 95H. AT 40MPH AND HIGHER, START HEARING A WOBBLE/DEEP GROWLING NOISE. TOOK TO DEALER AND WAS TOLD THE TIRES ARE CUPPED / NOT WORN EVENLY. THE TIRES HAVE BEEN ROTATED WITH EACH OIL CHANGE AND THE CAR HAS NOT BEEN IN A ACCIDENT. WAS TOLD I NEEDED NEW TIRES, OF COURSE THERE ARE NOT UNDER ANY WARRANTY. *TR
Feb 11, 2015
ELECTRICAL SYSTEM,SEATS
1 complaint
BOUGHT MY 2013 GENESIS 3.8 WITH TECHNOLOGY & PREMIUM OPTIONS ON MARCH 1, 2013. I HAVE HAD TWO PROBLEMS FROM AROUND THE 2ND MONTH AFTER MY PURCHASE. THEY ARE: 1) THE DRIVER SEAT AND THE BACK NOT GETTING MUCH AIRFLOW EVEN AT THE SWITCH SETTING AT MAX POSITION; 2) THE SEAT LEATHER COVER IS NOT SNUG TIGHT - KIND OF LOOSE AND WAVY IN THE MIDDLE AREA. HAVE BEEN TO THE DEALER SEVEN TIMES STARTING AUGUST 2013. THE DEALER HAS REPLACED THE FAN AND FILTER, FOUND BLOWER MOTOR WEAKENED, SEIZED. REMOVED AND REPLACED BLOWER, SWAPPED SEAT WITH ANOTHER CAR IN STOCK/LOANER, FOUND DRIVER SEAT BOTTOM DEFORMED; REMOVED AND REPLACED DRIVER SEAT BOTTOM, AND HAVE, WITHOUT HYUNDAI'S APPROVAL, INSERTED A "HOSE" TUBE UNDER THE SEAT TO IMPROVE AIRFLOW. I HAVE ALSO HAD TWO DIFFERENT FIELD SERVICE REPS SPEND A DAY, MONTH APART, WITH THE CAR - TESTING AND MEASURING VOLTAGE AND CURRENT TO THE MOTOR. THE FIRST FIELD SERVICE REP AGREED THAT THERE IS A PROBLEM AND REQUESTED "DOCUMENTATION" FROM HYUNDAI-KOREA, BUT NEVER RECEIVED ANY. THAT REP WAS TRANSFERRED OUT, AND THE NEW FIELD REP DID NOT FIND ANY PROBLEM. AFTER THIS, THE DEALERSHIP SERVICE DIRECTOR TRIED TO HELP ME BY INSTALLING A SMALL "HOSE" TUBE JUST OVER THE AIR-INTAKE OPENING, BUT THAT STILL DID NOT IMPROVE ANYTHING. RIGHT NOW, AT MAX SETTING OF THE SWITCH, I STILL FEEL NO AIR COMING FROM ANY OF THE VENTED HOLES - ON THE SEAT AND ON THE BACK! I HAVE FILED THE DEFECT NOTIFICATION FORM WITH THE HYUNDAI AT THEIR CONSUMER CONNECT CENTER ADDRESS IN CALIFORNIA, AND SENT A COPY TO THE FLORIDA ATTORNEY GENERAL'S OFFICE FOR THE LEMON LAW ADMINISTRATION. I DID DO A GOOGLE SEARCH SOME TIME BACK AND FOUND LOTS OF PEOPLE IN THIS FORUM HAVE COMPLAINTS ABOUT THIS DRIVER SEAT COOLING PROBLEM AND SOME HAD VERY CREATIVE SOLUTIONS. IT HAS BEEN VERY FRUSTRATING FOR ALMOST 10 MONTHS, 7 TRIPS AND HYUNDAI NOT DOING A BETTER JOB IN ITS WARRANTY COVERAGE. *TR
Jun 30, 2014
FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
TWO WEEKS AGO, MY 2013 3.8 V6 GENESIS SEDAN STALLED WHEN I WAS ABOUT TO TURN RIGHT INTO MY DRIVEWAY. BOTH THE STREET AND MY DRIVEWAY HAVE A LITTLE OF AN INCLINE (MAYBE 5 DEGREES). AFTER THE ENGINE STALLED, I NOTICED THE FUEL TANK WAS ON THE NEAR-EMPTY SIDE AND THE RANGE INDICATOR INDICATED THE REMAINING RANGE WAS 40 MILES. I WAS ABLE TO SHIFT THE CAR TO PARK AND RE-STARTED IT TO PULL INTO MY GARAGE. THIS ENGINE STALLED PROBLEM HAD HAPPENED TO MY WIFE TWICE AROUND THE SAME SPOT WITHIN THE LAST SIX MONTHS. WE TOOK THE CAR TO A HYUNDAI DEALERSHIP TO HAVE THEM LOOK IT OVER. THE TECHNICIAN DID NOT FIND ANY FAULT CODES AND THE CAR RAN FINE DURING TEST DRIVE. NO CORRECTIVE ACTIONS WERE PERFORMED AT THE TIME. *TR
Jun 29, 2014
ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
GET IN 2013 HYUNDAI GENESIS COUPE. 2.0 T , START ENGINE SEAT BELT WARNING LIGHTS GO OFF AND STAY ON, TURN SIGNAL SOUND IS OFF AND ELECTRICAL LOCKS STOP WORKING ALL AT THE SAME TIME. TOOK TO DEALERSHIP AND THEY CAN'T FIND ANYTHING WRONG. RESEARCHED ON THE NET AND OTHER HAVE THE SAME PROBLEM, D NO FIXES OR EXPLANATIONS FROM HYUNDAI THAT I COULD FIND.. THIS EMAIL WAS I SENT TO HYUNDAI ON 5-9-2014 OUR 2013 HYUNDAI GENESIS IS HAVING ELECTRICAL PROBLEMS AND NO ONE AT HYUNDAI SEEMS TO CARE ABOUT IT!!. THE SERVICE CAN'T FIND ANYTHING WRONG UNTIL ITS TO LATE!!! RIGHT?? MANY CONSUMERS THAT OWN THIS CAR ARE HAVING THE SAME PROBLEMS WITH THE SEAT BELT LIGHT NOT GOING OFF, THE LOCKS MALFUNCTIONING, AND TURN SIGNAL / LIGHT PROBLEMS ALL AT THE SAME TIME!!! THIS NEEDS TO BE ADDRESSED NOW!!! THE ELECTRICAL SYSTEM IS VERY IN IMPORTANT AND CAN EFFECT THE SAFETY OF THE AUTOMOBILE. AIRBAGS!!! WE WILL FILE A COMPLAINT WITH THE NATIONAL SAFETY ADMIN. SO THEY KNOW WHATS GOING ON, AND IF AND WHEN SOMETHING DOES HAPPEN WE ARE COVERED.... I'M SURPRISED NO ONE HAS YET. FIX THE PROBLEM NOW!!! REGARDS, *TR
May 09, 2014
AIR BAGS,SERVICE BRAKES
1 complaint
TRAVEL ON COUNTY ROAD LOST CONTROL OF THE CAR HIT THE BRAKES AND CAR WOULD NOT STOP CRASHED INTO A FENCE AND HAD DAMAGE ON FRONT AND BOTH SIDE OF THE CAR AND THE AIR BAGS DID NOT DEPLOY. THE CAR WAS CONSIDERED A TOTAL LOST BY THE INSURANCE COMPANY BUT I WOULD LIKE AN INVESTIGATION ABOUT THE AIRBAGS. *TR
May 04, 2014
SUSPENSION,STRUCTURE,WHEELS
1 complaint
ON JANUARY 11TH 2014, I PURCHASED A BRAND NEW 2013 HYUNDAI GENESIS FROM BROWN'S MANASSAS HYUNDAI IN 8651 CENTERVILLE ROAD, MANASSAS, VA 20110. ON MY INVOICE IT WAS STATED THAT IT IS A BRAND NEW CAR. TWO MONTHS AFTER I PURCHASED THE CAR, I HAD A SENSOR PROBLEM, WHICH I GOT FIXED IN FAIRFAX HYUNDAI WHICH IS VERY UNUSUAL FOR A BRAND NEW CAR. ON 10TH APRIL, I HEARD GRINDING NOISE FROM THE REAR RIGHT TIRE. I TOOK IT TO OTHER HYUNDAI AGAIN. BELOW IS THE REPORT THAT THEY GAVE ME AND I WAS STUNNED. "TECHNICIAN FOUND THAT THE REAR RIGHT STRUT HAD SNAP FROM BOLD ON FRAME, ONE BOLT MISSING PRIOR AND ALSO FOUND GREEN DUCT TAPE THAT WAS HOLDING THE STRUT TO THE CAR. CUSTOMER ADVISED VEHICLE IS UNSAFE TO DRIVE. IF VEHICLE IS DRIVEN THERE IS A HIGH POSSIBILITY OF THE STRUT FALLING OFF WHICH IS VERY DANGEROUS AND AN ACCIDENT WILL RESULT." THERE WAS A GREEN DUCT TAPE SUPPORTING THE CAR. AFTER THIS REPORT, FOR ME IT IS PROVED THAT THIS CAR MIGHT HAVE BEEN IN A MAJOR ACCIDENT BEFORE I PURCHASED IT AND THE ISSUE HAS BEEN FIXED WITHOUT REPORTING IT. EVEN THE MECHANIC WHO SHOWED ME THE PROBLEM WITH THE CAR WAS SHOCKED. AFTER I GOT THE REPORT, I TOOK IT TO BROWN'S HYUNDAI MANASSAS AND TALKED WITH SERVICE MANAGER, HE TOTALLY IGNORED ME. OTHER SALES ASSOCIATES TOLD ME THEY ARE UNKNOWN WITH THIS ISSUE AND THEY CANNOT DO ANYTHING FURTHER TO HELP ME. I WAS VERY DISAPPOINTED WITH THE DISLOYAL BEHAVIOR FROM A HYUNDAI EMPLOYEE. AS MECHANIC SAID, I COULD HAVE GOT INTO A MAJOR ACCIDENT. MY CONCERN IS MY FAMILY. I HAVE A TWO-YEAR-OLD NIECE WHO TRAVELS WITH ME OFTEN IN THE CAR. I AM ALSO CONCERNED THEY MIGHT HAVE BEEN DOING THIS BEHAVIOR TO OTHER CONSUMER AS WELL AND PUTTING LIFE IN DANGER. MY CAR IS STILL IN THE FAIRFAX HYUNDAI DEALERSHIP. *TR
May 04, 2014
TIRES,SERVICE BRAKES
1 complaint
FROM DRIVING THROUGH SNOW (WITH NEWER TIRES), THE WHEELS BECAME HOT ENOUGH TO BE LITERALLY ON FIRE AND GLOWING RED. DEALER SAYS THE E.T.C. MALFUNCTIONED BUT HYUNDAI REFUSES RESPONSIBILITY. *TR
Apr 05, 2014
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE VEHICLE SETS BRAKES WHEN I ACCELERATE AND BRINGS MY CAR TO A STOP. IT WILL NOT RELEASE THE BRAKES. WHEN THE VEHICLE COMES TO A STOP THE VEHICLE WON'T MOVE. YESTERDAY IT OCCURRED TWICE AND THE SECOND TIME A FEMALE CONTACT HER HUSBAND AND HE TOLD HER TO HAVE ME PUMP THE BRAKES TO SEE IF THEY RELEASE. THE BRAKES RELEASED. THE TRACTION CONTROL ON THE DASH FIGURE CAME ON AND WOULD NOT CLEAR. I BELIEVE IT HAS BE SOMETHING WRONG WITH THAT FEATURE ON THE VEHICLE. A VERY DANGEROUS FAULT. *TR
Feb 13, 2014
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
I WENT TO GO TO WORK AND THE DRIVERS DOOR OPENED, AND WOULD NOT LATCH. THIS HAS HAPPENED 4 TIMES IN THE LAST 9 MONTHS. I WILL BE DRIVING DOWN THE HIGHWAY AT 60 MPH, AND THE DRIVERS DOOR OPENS BY ITSELF, AND IT WILL NOT LATCH. SO AT THIS POINT I AM TRYING TO DRIVE THE CAR WHILE HOLDING THE DOOR. THIS IS EXTREMELY DANGEROUS FOR ME, AS WELL AS OTHER DRIVERS. WE HAD THE CAR TOWED TO THE HYUNDAI DEALER TWO WEEKS AGO, AND THEY REPLACED THE DOOR ACTUATOR AGAIN. THIS DID NOT FIX THE VEHICLE THE LAST TIME THEY DID IT. I WILL NOT DRIVE THIS VEHICLE AGAIN, DUE TO THE FACT THAT IT PUTS ME IN GRAVE DANGER. THE GENERAL MANAGER FROM NAPLETONS HYUNDAI IN WEST PALM BEACH, FLORIDA HAS YET TO RETURN ANY OF MY CALLS. WE HAVE PURCHASED FOUR VEHICLES FROM THIS DEALERSHIP. HYUNDAI FEELS IT IS FINE FOR ME TO DRIVE THIS UNSAFE VEHICLE. IN MAY 2013 THE SERVICE MANAGER TOOK THE VEHICLE HOME FOR 5 DAYS TO SEE IF HE COULD GET THE DOOR TO MALFUNCTION, AND HE EXPERIENCED IT. THEY REPLACED THE DOOR ACTUATOR, BUT HIS DID NOT FIX THE PROBLEM. WE HAVE A FOUR YEAR LEASE ON THIS VEHICLE AND WE ARE AT A LOSS AS WHAT TO DO. THE VEHICLE IS NOT SAFE FOR ME, OR ANYONE ELSE TO DRIVE. *TR
Jan 15, 2014
STEERING,AIR BAGS,SEAT BELTS
1 complaint
WHILE TRAVELING AT 65MPH THE CAR WAS CUT OFF AND THE ABS DID NOT WORK, THE REAR FISHTAILED AND LOST CONTROL, SLAMMING INTO A GUARDRAIL AT 65MPH, THE RIGHT PASSENGER SIDE FRONT AND BACK WERE SEVERELY IMPACTED, AND NO AIR BAGS WERE DEPLOYED AT TIME OF CRASH. SEAT BELTS DID NOT HOLD AND PASSENGERS WERE HURT. AIR BAG, FAILURE AND SEATBELT FAILURE ARE THE MAJOR PROBLEMS WITH THIS VEHICLE. *TR
Dec 24, 2013
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
I HAD TO PUT IN A DATE TO MAKE THIS WORK THIS A PROBLEM FROM THE FIRST DAY I BOUGHT THE CAR. FROM A STOP IF I ACCELERATED TO A FEW MILES PER HOUR AND FOR SOME REASON I HAD TO STOP, WHEN I PUSHED DOWN ON THE ACCELERATOR NOTHING HAPPENED. AFTER A SECOND OR TWO THE CAR JUMPED FORWARD AND IF ANOTHER CAR WAS CLOSE I WOULD HAVE I WOULD HAVE REAR ENDED IT. OBVIOUSLY, I AM EXTRA CAUTIOUS AND HAVE AVOIDED THIS PROBLEM. I REPORTED IT TO THE DEALER TWICE AND GOT THE SAME ANSWER, "OH THEY ALL DO THAT." THE DEALERS ARE PROTECTING HYUNDAI. WHO WILL PROTECT ME? I CHECKED ONLINE AND FOUND THAT THERE ARE MANY PEOPLE WITH THIS PROBLEM. ONE PERSON SAID HE TURNED OFF THE TRACKING CONTROL SYSTEM. THIS IS A DANGEROUS PROBLEM ESPECIALLY FOR AN INEXPERIENCED OR NOVICE DRIVER. *TR
Nov 16, 2013
TIRES
1 complaint
CONTINENTAL CONTI PRO CONTACT TIRE DEFECT. TIRE SIZE: 235/45/19 95V. BOUGHT NEW FROM DEALER 2013 GENESIS RSPEC WITH CONTI PRO CONTACT TIRES. A BUBBLE ON THE SIDEWALL OF THE TIRE FORMED AND THE TIRE DEFLATED OCT 7, 2013. NEW TIRES AND NEW CAR PURCHASED JULY 22, 2013 AND ONLY HAD 2340 MILES ON THE CAR/TIRES WHEN THE DEFECTIVE BUBBLE OCCURRED. THERE WAS NO IMPACTS OR ROAD HAZARDS TO CAUSE THE DEFECTIVE BUBBLE ON THE SIDEWALL. THE SIDEWALL BUBBLE AREA WAS MUSHY VERSUS RIGID/FIRM AS THE REST OF THE SIDEWALL. TOOK CAR TO DEALER, AND THEY SAID I WOULD HAVE TO PAY FOR A NEW TIRE WHILE CONTINENTAL TIRE WOULD ASSESS THE DEFECT SIDEWALL BUBBLE. I SEARCHED THE NHTSA.GOV DATA BASE AND FOUND THAT THERE ARE 39 COMPLAINTS AGAINST THE CONTI PRO CONTACT TIRES FOR SIDEWALL BUBBLE DEFECTS. I CHECKED FOR ANY COMPLAINTS FOR SIDEWALL BUBBLES ON CONTINENTAL EXTREME CONTACT TIRES AND THERE ARE NONE. THUS THIS APPEARS TO BE A COMMON DEFECT ONLY ON THE CONTI PRO CONTACT TIRES. I AM HOPING CONTINENTAL WILL REPLACE THE TIRE DUE TO THIS DEFECT. ACCORDING THE NUMBER (39) OF COMPLAINTS AGAINST THE CONTI PRO CONTACT TIRE THERE IS A COMMON DEFECT THAT DOESN'T OCCUR WITH THEIR OTHER LINE OF TIRES (EXTREME CONTACT AND OTHERS CONTINENTALS) THAT I HAVE OWNED ON OTHER CARS WITH NO ISSUES. *TR
Oct 08, 2013
ENGINE AND ENGINE COOLING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING 72 MPH, BLACK EXHAUST CARBON SOOT EMERGED FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50. UPDATED 07/11/13*LJ UPDATED 07/31/13*LJ A REGION REP INFORMED THE CONSUMER NOTHING COULD BE DONE TO CORRECT THE PROBLEM. *TR
Jun 28, 2013
Frequently Asked Questions
How many problems does the 2013 HYUNDAI Genesis have?
The 2013 HYUNDAI Genesis currently has 195 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 HYUNDAI Genesis?
The most common problems reported for the 2013 HYUNDAI Genesis are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 HYUNDAI Genesis problem data come from?
All problem and complaint data for the 2013 HYUNDAI Genesis comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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