How many problems does the 2023 HYUNDAI Santa Cruz have?

The 2023 HYUNDAI Santa Cruz currently has 71 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2023 HYUNDAI Santa Cruz?

The most common problems reported for the 2023 HYUNDAI Santa Cruz are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2023 HYUNDAI Santa Cruz problem data come from?

All problem and complaint data for the 2023 HYUNDAI Santa Cruz comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2023 HYUNDAI Santa Cruz Problems

POWER TRAIN

17 complaints

Hyundai Santa Cruz with transmission problems. 5 attempts to repair and manufacture failed to. Last time, vehicle had a sudden transmission failure while driving. Car stop responding to acceleration and transmission was not switching gears, that could had cause loss of control, especially in high-speed or high-traffic situations. Luckily it was very early in the morning, not much traffic and before (0.3 miles) from taking a high-speed interstate. Vehicle is not safe to drive and according to a research I made, other vehicles of same brand, model and year are facing same issues.

Oct 06, 2025

car flashes transmission low fluid and gives a code of p193b-79. when trans downshifts upshifts will not happened. to clear the problem you have to turn car off and on , and then normal operation resumes, but shifting is now slower. and sluggish. this is the second transmission to have this problem. Seem hyundai has not fixed it from the 2022 recall.

Sep 05, 2025

I am experiencing shuddering when accelerating from stop.

Jan 24, 2025

Transmission failed to transfer adequate power to the wheels when the accelerator was pressed from a full stop at the entry point of an intersection. This led to the the vehicle slowly entering the intersection for 2 feet over w seconds. Transmission then transferred full power to wheels. Vehicle was then driven to the entrance of the nearest parking lot, which required a left turn. Vehicle again had only a partial transfer of power to the transmission, leaving the vehicle temporarily blocking part of the oncoming lane which could be dangerous if there was any oncoming traffic. A "check transmission oil" message flashed on the driver screen; however, this vehicle has a sealed transmission and it is impossible for a driver to check. Vehicle was then taken to the nearest dealership for evaluation.

Dec 13, 2024

For the entire day (XXX) my car would go limp when trying to shift gears with an automatic transmission. At least 3-5 second delays when pressing on gas and NOTHING happens. Very dangerous when driving in traffic as you cannot get out of the way of oncoming traffic! It finally moves very slowly as if you are in the wrong gear. I would say that the 2 and 4 gears it would not go into at all. As I floored the accelerator, I would see my MPG rating go sky high as no gas was getting into engine. The clutch was slipping when trying to accelerate. Then I got a main display message that said "A possible condition with your Transmission Control System has been detected. A full system check is recommended to be done when convenient, Please contact your local dealership to schedule an appointment". The yellow CHECK ENGINE symbol also came on and stayed lit on the dash. This problem continued for an hour as I drove the car and got home safely. I drove it again an hour later and the same problem persisted again. I also received a Hyundai Bluelink message that a problem had been detected with my Transmission Control System and gave me error code P1C2D03. You may want to look at Hyundai Recall 236 (which only covered 22 Santa Cruz models, even though everything is the same in 23 model and the recall should be extended by you). Also look at Hyundai TSB 22-AT-009H which is my exact issue. These 23 Santa Cruz need to be recalled and fixed before someone gets killed. Went to Hyundai dealer the next day, and the car was operating normally although the CHECK ENGINE light was still on. They performed a software update and said if the problem continues that they will need to replace transmission. I have no confidence that this problem is fixed. Way too many people out there dealing with the same as I found out on [XXX] Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 19, 2024

+ 12 more complaints for this component

ENGINE

6 complaints

Received error code P030300 and the third cylinder fuel injector had to be replaced. There is approximately 36000 miles on the vehicle.

May 07, 2025

Oil filter cap oil leak problem. Typical problem with this vehicles that require attention. These defective oil leak caps are a safety and environmental concern. The engine almost starved of oil while driving on the highway. Manufacturer has been contacted and are not proactive in taking care of this defect.

Apr 26, 2025

My coolant reservoir was so low that there was less than 8oz of coolant left in the tank. I contacted my local Hyundai dealership and had them service my Santa Cruz. The service techs at the dealership told me that there was a known issue with some of the factory coolant reservoir caps and the seal not working correctly, thus causing coolant to flow out through the cap instead of the overflow hose. They explained that the cap's o-ring at the factory is sometimes faulty. They replaced my cap and I am still monitoring for further issues. There is no TSB listed for this "known" issue. It seems that the dealership has not reported this issue.

Feb 10, 2025

While driving the vehicle during winter the temperature of the engine dropped due to thermostat failure leading to no heat in the cabin and a check engine light. Vehicle was towed to the dealer as this failure can cause both engine damage and is unsafe for the occupants in freezing temperatures.

Jan 03, 2024

Coolant leaking onto engine shield and ground from front a small rock that hit of vehicle radiator. The radiator is not nearly shielded well enough to protect it from rocks and other debris. A 1/4 inch diameter rock struck the front of radiator through grill opening resulting in a leak and possible risk of overheating the engine. The radiator tube size is also made of extremely insufficient material to withstand any impacts. Hyundai dealer and corporate at this time refuse to take any responsibility for this issue and will not warranty the replacement. The car is a 3 month old 2023 Santa Cruz Limited with just over 3,000 miles on it. This is an extremely common issue with a quick google search of the 2022-2023 Santa Cruz.

Mar 23, 2023

+ 1 more complaint for this component

UNKNOWN OR OTHER

4 complaints

This vehicle has a design flaw with the grill opening. I had a whole in radiator that cost $1700 from road debris hitting it. Now 3 months later I am putting out $1400 to replace air conditioning condenser for the same reason. The openings for the grill that is supposed to protect these components are to large.

Jul 23, 2024

Vehicle goes into limp mode not allowing you to go over 25 miles per hour. Happens randomly and unexpectedly causing you to about be rear ended. Once you pull over and shut vehicle off and restart it is normally ok for an unknown period of time

Mar 28, 2024

I went to my Hyundai dealer because the tunneau cover is taking in a lot of water when it rains. All sides are taking in the water. This even occurs when I go to the car wash. The whole person of the cover is to keep things dry and from things flying out of the bed of the truck. The dealer spent four hours trying to resolve it and contacted Hyundai tech line for assistance. They were told that they know of the issue, but there is no fix for it because enough people have not registered a complaint about this situation. While it might not be a hazard, it makes the bed unable to be used. I have to have it shop vacuumed to be able to put things into it.

Jul 28, 2023

Hyundai manual requires 0w20 oil (which is synthetic) in this engine, to avoid engine failure. Hyundai promises 3 years of free maintenance. BUT, all local Hyundai dealers tell us that Hyundai Corporate won't pay for the recommended oil when servicing our vehicles. SO, they will do the free maintenance but are putting the incorrect weight oil, according to HYUNDAI itself. The Hyundai free maintenance, promised when purchasing a new Hyundai (35k in our case), can actually damage our new car. And if we don't take the free maintenance, it could void our warranty, down the road. SOMEONE NEEDS to do SOMETHING about this. This is fraud. MAKE Hyundai put THEIR required oil in THEIR engine, as stated in THEIR owners manual.

Jan 05, 2023

ELECTRICAL SYSTEM

3 complaints

The system that failed was electrical near or in the Tow Hitch which caused the vehicle fire. Vehicle is available for inspection at Auto Body Evolution Essex MD. The car caught fire in the back of the vehicle while parked in Owner's driveway and engine off. Neighbor pounded on Owner's door at 6:50 am. yelling for the residents to open the door that their vehicle was on fire in their driveway. Fire was dangerously close to the gas cap; parked vehicle was close to the owner's house, two boats in the driveway, and neighbor's house. After the incident, owner googled for any issues with Santa Cruz's. It was then and only then we learned that this vehicle had a fire recall on the Tow Hitch. We NEVER received a recall notice. In fact, we had this vehicle at the dealership approximately 6 weeks ago for another recall issue, thermostat, and the dealership NEVER checked for any additional recalls. Police and Fire Department were called to the scene by using 911. Officer Irwin who arrived on scene, Badge #6560, Police Report #[XXX], had to use his bully stick to bust the window to use a fire extinguisher before the fire department arrived. The car would not unlock and the windows would not operate. If we had been in the vehicle when the fire erupted or any other passengers in the vehicle, we would not have been able to get out of the car due to the electrical fire effecting the operation of the window and doors if the doors were locked. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 30, 2025

Fire: 1

11/14, 2023 Drove about 2-3 miles when all warning lights on the dash came on like a Christmas tree. I was coming to a 4 way stop, both roads were 55 mph speed limits. There was a car behind me and another coming to a stop from the left. I wanted to get across the intersection to pull over and assess the situation. While trying to get across the intersection there was no response to the throttle pedal, ended up idling through the intersection at 4 mph. After getting across I pulled over and turned the truck off, let it sit for maybe a minute or so. Then I restarted and the only warning light that stayed on was the service engine warning light. The throttle showed response at that time, I started driving slowly and eventually felt it was ok to gain speed. Was able to drive at posted speed limits. 11/1582023 I took truck to Hyundai service department. 11/17/2023 Hyundai service advisor called and stated the tech support line told them to try replacing the wire harness because of erratic readings. The harness was on backorder until 11/27/23. 12/4/2023 Service advisor told me the harness was now on national backorder until 12/7/23. Again he said he will contact me when the part comes in. Truck went into service on Nov 15, 2023 and now Dec 17, 2023 tech line suggested wire harness to be replaced is still not available.

Dec 17, 2023

On May 1, 2023 I pulled my 2023 Hyundai Santa Cruz into my garage at about 5pm and fyi It was blustery outside and had been raining & snowing all day. At about 5:15 pm I heard a loud bang followed by another. I looked out the back door and saw that the whole garage was completely engulfed in flames. My garage is attached to my home and the fire spread fast especially with 40 to 50 mile per hour winds feeding it. The only thing we could do was to get out with with our 2 dogs and nothing else. The consensus among fire professionals are that my vehicle started the fire. So here I sit with absolutely nothing!

May 26, 2023

Fire: 1

POWER TRAIN,ENGINE

3 complaints

Loss of power during driving No warning or warning lights vehicle would not accelerate engine speed increased only to 3k rpm’s but vehicle would not accelerate This could have been life threatening if I was in traffic Shut vehicle off and restarted problem when away From looking on forums this is an issue with the Santa Cruz

Aug 12, 2024

Vehicle has multiple engine misfires, resulting from faulty fuel injectors. Unable to maintain speed, vehicle controls become hard to control due to vehicles engine misfires. Vehicle has less ten 20,000 miles. Dealership unable to obtain new fuel injectors due to manufacture not having supply. Vehicle in shop longer for 30 days. Contacted Hyundai USA told that Hyundai knows about problem but has so plan to rectify situation.

Oct 28, 2023

The car has 1,360 miles and is only a month old since I bought it. Car sat for 8 hours at my work parking lot. When I went to start it it ran rough like an engine misfire for about 10 seconds then normal. When I drove off with engine cold... the transmission would not shift up and was at 4,000 rpms. The accelerator pedal was not responsive.. even flooring it yielded no acceleration and the car would not go over 25mph. No check engine lights or trouble lights. I was able to put the automatic into paddle shift mode but the car still did not want to accelerate and when it did it seemed to get stuck at 3500-4000 rpm and no accelerator input. Shut the car off then back on again after I pulled over because the car would not accelerate. - now it is fine with no issues it seems like. Took to the dealer and they could not recreate the issue .. no trouble codes or open flash information available for a fix.

Feb 09, 2023

TRAILER HITCHES

3 complaints

The contact owns a 2023 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Oct 12, 2023

The contact owns a 2023 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Oct 04, 2023

The contact owns a 2023 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Jun 08, 2023

STRUCTURE

2 complaints

The contact owned a 2023 Hyundai Santa Cruz. The contact stated that while exiting the vehicle to go into a store, he looked back and noticed the vehicle was on fire. No warning lights illuminated. The contact mentioned he noticed the fire was coming from the rear driver's side quarter panel. The contact called 911. No injuries were sustained. No medical attention was required. A police report was not filed. The fire department extinguished the fire. The vehicle was taken to a savage yard, and the insurance will then have the vehicle towed to a body shop. The vehicle was not repaired. The manufacturer was notified of the failure, and they informed the contact that they would inspect the vehicle, and they also offered to buy back the vehicle. Recently, he got an email informing him that they are not going to buy back the vehicle. The failure mileage was 18,000.

Sep 17, 2025

Fire: 1

This has happened twice in the last 3 months of owning this vehicle. Both times were luckily in uncrowded slow speed areas, and I had nothing in the bed. First time was in a parking lot (without my tonneau installed), the Most recent incident happened as I was reversing out of my driveway and as I Put my Vehicle in Drive slowly moving forward my Tailgate opened Unexpectedly (with a tonneau installed). My tail Gate Did not open fast, it was its standard controlled open.

Jan 09, 2025

AIR BAGS

2 complaints

1- Air bag light randomly comes on and off. 2- Today (5.20.25) I brought it to dealer. Dealer said they disconnected the sensor switch and cleaned it, then reconnected and light went off (covered under warranty). 3- I got in the truck, started it, and light was off. 4- I drove one block and airbag light came on again. 5- Returned to dealer, who asked me to leave the car with them. 6- Dealer called and said they will replace air bag (did not specify which one). I hope this solves the problem. 7- I checked a Santa Cruz forum: [XXX] and it looks like A LOT of people have the same problem. Some report it's the sensor assembly underneath the seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 20, 2025

The contact owns a 2023 Hyundai Santa Cruz. The contact stated that while pulling into a parking space, the contact crashed into a pole; however, the air bags failed to deploy. The contact sustained injuries and received medical attention. No police report was filed. The vehicle was towed to a collision center. The vehicle was not diagnosed by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 1,200. The VIN was not available.

May 25, 2023

Crash: 1

Injuries: 1

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

2 complaints

The emergency brake system comes on while driving 60 - 70 miles an hour on freeway. It has happened twice. It does not happen every time I drive 60 - 70. The light comes on stating Emergency Braking and my vehicle slows down. It does not last for very long then goes away. I took it to the dealership and it did not do it for them. They kept it 3 days.

Mar 15, 2025

The contact owns a 2023 Hyundai Santa Cruz. The contact stated that while driving 60 MPH with the cruise control feature activated, the braking system erroneously activated causing the vehicle to abruptly decelerate. After parking and restarting the vehicle, the vehicle operated normally, and the failure was corrected. The vehicle was later taken to the local dealer who was unable to determine the cause of the failure. There was no repair performed. The contact stated that the failure had reoccurred. The manufacturer was not yet contacted. The failure mileage was 1,000.

Jul 15, 2024

FUEL/PROPULSION SYSTEM

2 complaints

Lower Average Fuel Consumption than advertised. 10mpg

Jan 24, 2025

Lack of power upon accelerating. I could slowly get car up to 40 MPH however when trying to accelerate it would lose power. I had to pull over for faster traffic to pass.

Oct 18, 2024

VISIBILITY/WIPER

2 complaints

Rain sensor wiper function. On this setting, even in consistent rain, the system will jump to slow wiper intervals all the way to the fastest setting...with no change in the amount or rain hitting the windshield. It seems confused and searching for the proper speed. It becomes dangerous when it arrives at a very slow intermittent setting for rain that requires a faster interval for adequate removal for the driver to see properly.

Aug 23, 2023

The windshield washer spray nozzles do not provide proper coverage to clean the windshield. They spray almost directly at the very bottom of the windshield while at rest, and it's even worse when at speed. I had the dealer check it out. They originally told me they adjusted the spray nozzles, but when I picked up the vehicle, the problem was still there. So I brought the vehicle back to the dealership. This time, they told me that these nozzles are not adjustable. The wipers aren't able to clean the windshield, so this causes significant visibility issues; especially with road salt or light rains. And at night, it's very difficult to see where I'm driving.

Jan 17, 2023

ELECTRICAL SYSTEM,ENGINE

2 complaints

Car will not start properly and shuts itself off after which a strong odor of burning plastic is present in the vehicle. It will periodically do this almost once a day if not every other day. I have taken it in to the dealer 4 times last time they had my car for two weeks and could not replicate porblem because they only drive it 5 miles and it will not happen unless vehicle is being daily driven. I have found numerous other owners with the same complaint. Hyundai will not authorize shop to work on car and advises them to release it to me each time. They only attempted to fix once and gave it back to me all over times. The car is at the dealer again and they will not work on it till october to try to find the problem again. I will not drive this car due to risk of car deciding to turn it self off or start on fire due to whatever is melting when this happenns car is still at red mcombs northwest as of today.

Aug 21, 2023

Brand new. I hit the gas trying to pull out onto a busy road and I couldn't go above 30-40Mph. The RPMs went up but the car would not accelerate. I pulled onto a slower road and tried changing gears manually, and different drive modes such as sport or snow. The problem persisted. I shut the vehicle/engine off and started it back up. Everything ran perfect after that. I googled "Hyundai Santa Cruz No Power" and came across dozens of post of the 2022 and 2023 model experiencing the same thing. Like me, no warning lights or codes came up on the dash or the smart app which reports errors. This could cause an accident if someone was behind me.

Jan 01, 2023

EXTERIOR LIGHTING

2 complaints

*Headlights are not shining correctly. Traveling on a two lane highway, a big black spot covers the whole left lane, about 75 yards. No black spot on traveling lane Driving on a curve road in a subdivision, your eyes follows the black spot , instead of paying attention the road. This is a bad scenario for a accident. I do not know if oncoming traffic sees the black spot or not. *This has a known safety issue that was not disclosed to me at the time of purchase. It has been well documented all over the Internet since 2021. The service manager and sales manager confirmed that it is a manufacturer issue. This particular model cannot be resolved.

May 08, 2023

On this new Hyundai design the headlights and bright lights are put low, into the area where the bumper and turn signals normally are. They put halogen bulbs in 3 versions (including the version we own). We are older and don't have perfect vision. The lights in this location are unusually dim and can be unsafe at times. The bulbs, in this real location, from the hood, project unusually low, creating a weird field of view, at night. The upper models have LED headlights, so we are not sure if this is an issue with that version, although it should be definitely brighter. LED housings and bulbs should be required in all models based on the safety concern. Who puts bulbs so low on the front, under the hood? Is there a law about placement/location of headlights?

Jan 10, 2023

FORWARD COLLISION AVOIDANCE

1 complaint

While driving on the highway at a speed of approx 35 mph, no traffic in front of me, I got an audile warning and the car started slowing down, and the message on the dash said EMERGENCY BRAKING, this has happened twice in the last month.

Nov 02, 2025

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

1 complaint

Transmission does not advance through its ranges fails to shift leaving stranded middle of intersection. Misses a whole range looses excelleration. You

Oct 12, 2025

SUSPENSION

1 complaint

The contact owns a 2023 Hyundai Santa Cruz. The contact stated that while hauling a trailer and attempting to accelerate at various speeds, the vehicle was bouncing, and the tires was losing traction before being able to accelerate. The contact stated that the vehicle failed to raise and lower as the shock absorbers needed to perform. The vehicle was taken to the dealer to be diagnosed, and it was determined that the rear shocks had failed to allow the vehicle to self-level. The rear shocks were replaced; however, the failure persisted. The contact reported the persistence of the failure and was advised to go to another dealer, Greg Hubler Hyundai (6200 W Hometown Blvd, Muncie, IN 47304) who also replaced the rear struts. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 7,000.

Sep 30, 2025

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

On [XXX], I went out to start my 2023 Hyundai Santa Cruz (SC) to leave work to go home. It was difficult to start, however, it started. As I entered [XXX] , i was nearly rear ended by another car, because my SC lost all acceleration. I turned on my hazards for SAFETY and then began to try to accelerate again and was only able to get up to 45 MPH and then was turning 4,000 RPM. I limped my SC home where I had it towed to a local Hyundai dealer as it has roughly 38,000 miles. The dealership had it for 3 days, but couldn't duplicate the issue, so no repairs were done. The Hyundai Santa Cruz has KNOWN transmission issues and the fact I was nearly rear ended could've caused a nasty wreck, resulting in more damage or even a fatality. I reported the issue to Hyundai customer service on the 11th of September (Case #[XXX]). However, in the response from Hyundai, basically saying they "experiencing a high e-mail volume" and responses may be delayed. As of 9/13/2025, I have not received a call or email from Hyundai's customer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 13, 2025

POWER TRAIN,UNKNOWN OR OTHER

1 complaint

Vehice experienced FULL power loss several times. Truck taken to dealership and stated no problem found. Incident happened again a week later. Determined wires can become lose from battery terminals for no reason.

Jan 28, 2025

SERVICE BRAKES

1 complaint

Electric parking brake, driving at 70mph on freeway and Electric parking brake engaged. Almost lost control of vehicle and crashed. Stopped vehicle and turned ignition off let sit for 3 minutes and restarted. Problem cleared able to drive home with out issues. Called dealership to get vehicle in for service. Days later electric parking brake engaged again well driving at speed of 25mph. Again almost crashed. Dealership stated that problem with electric parking brake cables. Dealership replacing cables and rear brake calipers but going to take over a month to get replacement warranty parts from Hyundai

Jan 15, 2025

POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

My 2023 Hyundai Santa Cruz, which I bought new, has gone into limp mode twice in 8 months, losing power while I was driving and letting me go no faster than 25 MPH. The first time, in April 2024, I was on [XXX] in Hartford CT. I called 911 because I was certain I would be hit by a car. There was no warning lights to indicate a problem. I was able to get off the highway and had it towed to Meriden Hyundai in Meriden CT. They said they could find nothing wrong. On [XXX], my vehicle went into limp mode again. I was able to drive it to the same dealer since I work nearby. Again, they say they can't find the cause. I have been without a vehicle since then. The car is a danger to drive, and Hyundai has not resolved the matter, though I've been in contact with corporate representatives. Limp mode has caused many crashed across the country. It is designed to protect a car from a mechanical problem - but the system itself puts drivers at great risk. My hope is the NTSB will investigate my case and this national problem before more people are injured or killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jan 09, 2025

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

This is my 2nd complaint re: the same issue. Loss of power during driving. Unable to accelerate. I need to pull over shut off the engine and turn it back on.

Dec 30, 2024

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

On 3 separate occasions this has occurred . When accelerating, the engine or power train completely loses all propulsion. Twice I was starting a left hand turn and crossing oncoming traffic. On one occasion I was turning right onto a 50 MPH highway and quickly veered off the road onto the berm. The only item on dash board flashing on the third incident was the cruise control preset and it was flashing 20. At the time I was not using the cruise control and I did not set it for 20. No dash board warning lights lit during the first two losses of power. I reported it to the dealer. Today I had a maintenance appointment and inspection at the dealer. After that inspection, they informed me that they found no codes to identify the issue. I should let them know if it continues. My 3 failures happened at approximately 10,000, 15,000 and 20,000 miles. My safety and that of my passenger were most definitely affected each and every time. After 30 seconds to one minute the full functionality returns as if it never happened.

Oct 15, 2024

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

The contact owns a 2023 Hyundai Santa Cruz. The contact stated while driving approximately 65 MPH with the cruise control engaged, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle slowed to approximately 15 MPH while depressing the accelerator pedal and failed to respond as needed. The contact was able to drive the vehicle to the residence. The contact turned off the vehicle and attempted to restart the vehicle; however, the vehicle failed to restart. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that a fuel injector had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was 13,803.

Sep 26, 2024

VEHICLE SPEED CONTROL

1 complaint

Driving through my neighborhood. Went to enter a Hwy and tried to accelerate. Could only go about 25 mph. with engine speed fluctuating. Checked to see if I had hit paddles by mistake. That is what it felt like. Pulled over put in park. checked for dash notifications none. Got up to about 45, speed fluctuations again. Pulled over turned off ignition. That fixed the problem. Safety concern if traffic was heavier, I would have been rear ended easily. Was no place to pull over right away.

Feb 16, 2024

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Rough Idle, Loss of engine power, and cylinder misfire on 2023 Santa Cruize Limited approx. 26,700 miles(currently) purchased new 04-28-2023 at Hyundai in North Knoxville, TN. Vehicle is stored in insulated garage at all times when not in use. 1) Approx. 2k-4k mi vehicle was having rough idling upon start up & have to sit, wait several minutes to allow vehicle ample time to warm up like a cold natured, carbureted engine. Dealer was unable to replicate at vehicle service intervals(60 miles away from home). 2) During Oct 23 approx. 24k-25k experienced 3 occurrences of loss of power while accelerating to merge into traffic, toggled through drive modes, put in manual, then back. Power came back each time. 3) 11/12/2023 Second start of the day, immediately upon startup was running extremely rough in idle, very little response. Check engine light is on, made video of issue & documented miles: 26,121. Turned off, then back on, issue was resolved. 4) 11/15/2023 26,373 miles: Second start of the day, same issue described in "#3", extremely rough idle, check engine light, & sounds coming from tailpipe that can be identified as "drone". Opened hood, inspected intake components, removed engine cover to check for burned or odd colored wires to injectors & coil packs, but no evidence of fouled or damaged wires. Turned vehicle off, then back on & the issue cleared. Contacted dealer where purchased, advised to bring vehicle in for diagnostic evaluation. 5) 11/16/2023 26,606 miles: Again, second start of the day, check engine light, extremely rough idle & louder "drone" sound. Left vehicle in the state that it was in, drove to dealer from work(25miles away) to be diagnosed while issues were occurring. While driving vehicle had very little power, experienced odor while driving, shudder, & jolting during accelerations. Diagnostic eval. revealed misfire in cylinder #3, dealer inspected coil packs, wires, & removed spark plug. Currently being serviced, issued loaner by dealer.

Nov 20, 2023

TIRES

1 complaint

Tire size Michelin 245/50. R20. Multiple tire flats right rear vehicle has 8368 miles. Last flat was puncture in sidewall requiring replacement of tire. Suspect tire rubber faulty as appears odd color and extremely difficult to clean also has odor or odd smell when cleaning. All flats were displayed on the pressure dash warning it is unknown to me why multiple flats could be a malfunction of all wheel drive system rt wheel turning different from rest of wheels?

Nov 15, 2023

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

The Highway Drive Assist (HDA) designed to auto change cruise speed according to posted speed limit signs - at 80mph limit will auto change to 83mph and 85mph limit will auto change to 95mph. Hyundai has said this is not available to inspect.

Oct 14, 2023

EXTERIOR LIGHTING,SERVICE BRAKES

1 complaint

On 04/26/23 a lamp assy-rear comb outside Qty: 1 installed 92402-K5000, was replaced due to condensation inside the taillight. On 09/22/23 both taillights, lamp assy-rear comb outside Qty: 1 installed 92401-K5000, was replaced and lamp assy-rear comb outside Qty: 1 installed 92402-K5000, were replaced due to condensation inside the taillights. Should the condensation in the taillights cause the brake and or turn signal lights to fail this could cause a serious accident! I have an appointment at 1:00 PM at my dealership Hyundai of Anderson in Anderson, SC to have both taillights inspected for the third time, tomorrow on 10/10/2023 because of condensation inside them. I might add that the condensation has occurred when there has been no rain on the vehicle and the vehicle has not been washed. My Santa Cruz is also housed in a completely enclosed garage.

Oct 09, 2023

UNKNOWN OR OTHER,ENGINE

1 complaint

My issue was that I would press the gas pedal, but once I got to 20 mph the engine would stop giving power and I couldn’t get up to speed. My top speed was 30 mph, even though I would give it gas to speed up. This was the worst after I would come to a stop at a traffic light. As I pressed the gas to gain speed, it would struggle to gain speed in the middle of the intersection, causing the cars behind me to be frustrated and aggressively tailgate. I was able to find a parking lot, parked and turned the car off for approximately 20 minutes. After that I turned the car back on, I went for a test drive and there was no problem at all. When this all happened no warning lights came on. Very concerned that this will happen again, as I have no clue what triggered this incident. I have reported this to my dealer, but as this just happened today nothing has been inspected.

Jun 26, 2023

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

The most major problem that occurred on 2-3 different occasions is that the emergency braking system activated for no reason on one occasion, almost causing a Rear end collision with a person behind me. No one to my sides, and in front of me on all of the occasions. Headlights on the automatic, setting on a bright sunny day, will turn off and on no change in lighting which annoys other drivers because they think I’m flashing them. After starting the car in Drive the first time I break and then go to accelerate there’s a delay in the acceleration. as well as other times while driving. Today, the back up camera didn’t shut off when shifting into drive like it normally does it didn’t go off until I went into parking pushed the radio button. I’m pretty sure it’s a computer issue

Jun 13, 2023

POWER TRAIN,ENGINE,VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2023 Hyundai Santa Cruz. The contact stated while slowing down at approximately 25 MPH, the vehicle downshifted roughly and would jolt while shifting into gear. The contact stated that the failure had been occurring intermittently. Additionally, the contact stated that the RPMs would remain high while he was at a complete stop. The contact stated that the RPMs would rise above 3,000 RPM while depressing the brake pedal, and he would turn the vehicle off to stop the engine from revving. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed that the throttle body needed to be replaced. The part was replaced; however, the failure persisted. The vehicle was taken back to the same dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000. The contact stated that the information in this complaint is inaccurate. The manufacturer has resolved the issue now so the contact would like to withdraw this complaint.

Apr 06, 2023

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

Discovery on vehicle from Crown dealership, as formal QM from automaker, this particular vehicle could no pass safety and quality inspection due to missing parts in interior. Charging USB port is missing and uninsulated electric cables visibly not connected properly due to missing part can cause short connection, fire hazard or minor electrocution. This particular vehicle is safety risk for user and it was discovered during delivery and dealer said it is OK it is small part missing - no precautionary measures has been done and removal issues are not in place until maybe 4 weeks from now

Mar 27, 2023

ELECTRICAL SYSTEM,LANE DEPARTURE

1 complaint

Less than a week after purchasing the vehicle, the audio stopped working. All warnings had no audible indication, including lane departure, rear collision, front collision, blind spot, and back seat. Looking up the issue online, it seems this is common on the trim of my vehicle (Limited). I brought it to the dealership for repair. When I got it back, they said there was a loose connection in the back of the radio.

Oct 27, 2022

ELECTRICAL SYSTEM,SEATS

1 complaint

Driver's seat power height adjustment does not work. Brought it to the dealership and they claimed they verified the issue and it was because of something I had under the seat. They claimed to have corrected it, and verified operation, but it still doesn't work. When confronted about it, the service manager now insists it's the switch that's the problem, and he is ordering a new one. This issue prevents me from adjusting the height of my seat, so I sit so high that the rest view mirror blocks my field of view. This remains unresolved as of 10/26/22.

Oct 27, 2022

2023 HYUNDAI Santa Cruz Problems & Complaints

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