How many problems does the 2017 JEEP Cherokee have?

The 2017 JEEP Cherokee currently has 1262 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2017 JEEP Cherokee?

The most common problems reported for the 2017 JEEP Cherokee are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2017 JEEP Cherokee problem data come from?

All problem and complaint data for the 2017 JEEP Cherokee comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2017 JEEP Cherokee Problems

POWER TRAIN

375 complaints

Component malfunctioned: Power Transfer Unit (PTU); Safety risk: failure risks loss of drive power of the vehicle, putting driver and surrounding individuals at risk; Problem reproduced: Yes - dealer; Component inspected: Yes - dealer; Messages: Yes - SVC 4WD. Upon purchasing the vehicle, I was informed that the PTU fluid is not meant to be changed - that it is meant to be "lifetime". However, at 8 years and 56,000 miles, I am now informed that the PTU is failing because the fluid was never changed. Thus, instead of a simple, cheap fluid change service, I now need to pay around $5,000 for the dealer to change out the entire PTU. 8 years and 56,000 is far from "lifetime" but it just outside of the warranty so I have to pay for this out of pocket despite Jeep claiming that the PTU fluid is not meant to be changed. This is so common of a problem that the PTU part needed to complete this repair is not only out of stock at all dealers, there is a long queue for obtaining the part. This is costing me not just extra repair money but also impacting my daily life as I am out of a vehicle for much longer due to having to wait for an available part. I now also have to pay for other modes of transportation while also being overall limited on my ability to complete daily responsibilities. Clearly, if the PTU fluid is meant to be "lifetime", as I was informed it was meant to be when I purchased the vehicle, it is consistently defective since so many Jeep owners are dealing with this problem. Consumers should not be the one footing the bill for this Jeep defect.

Dec 12, 2025

This is one of the cars that does not fail under the PTU recall. It currently has the exact issue as the recall but my vin is not in the recall. They performed the reprogramming which has not fix the issue. This and others should be included in the current recall due to the exact same issue and model year. This was bought because it’s 4wd and this is now not useable while others are having them repaired by Jeep. This car has not been able at times to engage in park the 4wd service is on and the ptu code is on. Thank you

Dec 12, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During research, the contact located NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, who determined that the oil gasket and oil housing needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was placed on a waiting list. The contact was informed that an email would be sent when parts were available. The failure mileage was approximately 94,000.

Dec 10, 2025

Power train failure while driving confirmed by dealer in February 2025 - 01C recall.vehicle is inoperable and sitting at dealer. Keep being told parts unavailable. Reimbursement for rental was nightmare and deliberately delayed, change terms mid rental etc. No updates, no remedies, no compensation.

Dec 05, 2025

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while attempting to accelerate from a stop, there was an abnormal clunking sound coming from underneath the vehicle. The “Service Shifter” warning light was occasionally illuminated. The contact stated that the vehicle hesitated while the accelerator pedal was depressed. The local dealer was contacted. The vehicle was not diagnosed or repaired because parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

Dec 01, 2025

+ 370 more complaints for this component

UNKNOWN OR OTHER

186 complaints

Transfer case going out. The warning light comes on when driving.

Dec 18, 2025

Need new transfer case. Why isn’t my jeep under a recall for this problem - when so many other 2017 jeeps are ?

Nov 06, 2025

Vehicle suddenly loss power while driving and not accelerating properly. Had vehicle to stop stopped while driving and message appear where I had to put car in park before I could move again. I continue to have acceleration issues.

Jul 12, 2025

It says service shifter and then every gear lights up meaning park,drive,reverse and netural are all lit

Jun 29, 2025

Car lose power while driving to work gears would not change. Car rolling in highway.

Jun 07, 2025

+ 181 more complaints for this component

ELECTRICAL SYSTEM

101 complaints

Service Shifter is displayed every now and then.

Sep 05, 2025

I have had this vehicle since 2017. Over the years the shifter lights have flashed but I turn off the car and it’s fine. I believe there are electrical issues with these models. Yesterday my car randomly shut off. It could have been due to the heat but it was very dangerous. My brights have gone out and it could be because of an electrical issue. I’ve had to change my thermostat twice. I will be looking into trading this car out soon. It could be dangerous as I travel often.

Jul 28, 2025

When the car is in park, all of my shifter lights turn red and I receive a Service Shifter warning. It does not happen all of the time but over the past day, it has happened when the car is in park.

Jun 13, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated while stopped at a stop sign or at a traffic light, the vehicle stalled. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again and it was determined that the main electrical fuse needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Feb 24, 2025

My dashboard , screen caught fire from the wiring

Feb 05, 2025

Fire: 1

+ 96 more complaints for this component

ENGINE

97 complaints

Engine oil cooler has cracked and failed 1 month out of 1 year warranty. Cracks due to cold temperatures and warming up engine. Leaks oil all over and engine coolant.

Sep 22, 2025

Engine cooler failed again 1 month out of 1 year warranty. Causes coolant to leak everywhere and engine oil. Happens due to colder outside temperatures and warming of the engine.

Sep 22, 2025

While driving my car it loss power in the middle of the busy intersection the lights got dim in the car while I was at the stop light and the car just shut off I could not put on the hazardous lights or anything to alarm the cars behind me …I had to call a tow truck driver to move the vehicle I couldn’t even get the key out of the ignition neither could the tow truck driver …had the vehicle towed to my home when the vehicle reached my home the car then started back up …this was dangerous because some could have team into the back of me

Jun 01, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? PTU How was your safety or the safety of others put at risk? Engine shudders & when trying to slowly move the vehicle it jolts quickly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, replicated by both an independent service center & a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the error message stated that the four wheel drive is unavailable. First date of notice was 2/26/2025.

Apr 08, 2025

Reference service bulletin 20V-343 / W47 Recall Summary (Differential unit) 2 Speed Power Transfer Unit failed (Transfer Case) PTU My wife was driving down the freeway at 65 MPH when the until failed. This was during heavy rains and while the car was hydroplaning. The four wheel drive system kicked in and then the unit failed. She heard a loud clunk and then unit the unit forced itself into neutral. This could have cause the car to spin out of control, but she was able to recover. Wife did not capture error message that occurred during the incident, but it said something about putting the car in neutral. once she was able to stop in the emergency lane on the freeway she came to a complete stop and put the car in park. She was exiting the vehicle and the car started to roll even though the car was in park. She quickly applied the brakes and was able to engage the ebrake. The car is currently at the mechanic for inspection.

Nov 01, 2024

+ 92 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM

62 complaints

Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodically will reoccur. First occurred around 20,000 miles but is becoming more frequent now.

Aug 25, 2025

Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter ... It Resets when i put it in Park and Stop Engine - When i ask the Jeep Dealer about it they say it must be doing it when i bring it in before the can trouble shoot the problem.... they say they cant check the computer code list and see when its happened and why ..... I believe this is a safety problem that should be a Recall and Fixed - Before it Ends up causing an Accident and Death ! And may have already cause Accidents and Deaths !

Aug 09, 2025

I drive a 2017 Jeep Cherokee and have experienced repeated instances of power loss while driving. The vehicle will suddenly jerk, hesitate, or feel like its struggling to maintain momentum, especially at lower speeds or when turning. On one occasion, it felt like the transmission slipped and I briefly lost acceleration, which was very alarming and could have caused a crash if I been merging or crossing traffic. I've also had the "Service 4WD" warning light appear intermittently. I took the vehicle to both a jeep dealership and an independent shop for diagnostics, but neither was able to find an active trouble code. However, the symptoms have continued and are getting worse. After reading about the recent recall (NHTSA Campaign 25V011) involving the Power Transfer Unit (PTU) in 2017-2019 Jeep Cherokees, I believe this may be an issue I am experiencing. At this time, Jeep has not released a fix, and I'm concerned that the vehicle is unsafe to drive until the PTU can be inspected and repaired. This seems to be a known and widespread issue that puts drivers at risk, and I'm hoping this report helps move the investigation forward.

Jul 14, 2025

I financed a brand new 2017 Jeep Cherokee Trailhawk from a local dealership in July of 2017 that I now own due to a recent payoff in November of 2024. However, for the past 3 years, I’ve been getting a ‘Service Shifter’ message appearing with all P-R-N-D gear shift lights illuminated.

Feb 05, 2025

Service shifter code being thrown, with check engine light. Code is showing the tcm malfunctioning and an impossible driver shift request. Has been happening for over a year and now a check engine light has illuminated. Dealer won’t fix due to it not being a recall

Jan 15, 2025

+ 57 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

37 complaints

Service shifter alert

Jun 17, 2025

Issue: Persistent “Service Shifter” Warning on 2017 Jeep Cherokee I own a 2017 Jeep Cherokee, and the “Service Shifter” warning continues to appear even after replacing both the wiring harness and bezel. Despite these repairs, the issue persists, creating safety concerns and frustration. This appears to be a recurring problem for many Jeep owners, yet no permanent fix has been provided. I am seeking further assistance or a long-term solution to resolve this issue. Jeep should address this defect to ensure customer safety and satisfaction.

Mar 25, 2025

Every so often when putting vehicle in park while running or at start up I get a dash message “service shifter” and all the gear lights light up and I’m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.

Mar 24, 2025

There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I’ve had it replaced and it still goes out. Especially if it rains. Lastly, my “service shifter” light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen

Mar 05, 2025

My car shuts off when I go over little bumps and light comes on saying press break and shift into park. Then it doesnt start right away but eventually starts again. Also when I go over little bumps my interior lights turn on.

Feb 11, 2025

+ 32 more complaints for this component

POWER TRAIN,ENGINE

31 complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that upon starting and driving the vehicle, the 4WD and engine warning lights were illuminated. While driving at 45 MPH, the vehicle lost motive power and shut off. There was an abnormal grinding sound coming from the vehicle while turning. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer several times, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact reached out to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 N 89th St, Scottsdale, AZ 85251); but no assistance was provided. The vehicle was taken to an independent mechanic, who determined that the check engine warning light illuminated was due to an issue with the PTU. The manufacturer was contacted and offered a possible rental. The failure mileage was approximately 140,000.

Dec 17, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 MPH and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the PTU was the cause of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was contacted and confirmed that parts were on backorder. The contact called another local dealer, Colonial South Chrysler Ram Jeep and Dodge (42 State Rd, Dartmouth, MA 02747), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 144,000.

Nov 13, 2025

Orlando Chrysler, Dodge, Jeep Dealership states there is no remedy for this issue, therefore they wanted to charge me $5,749.28 for parts and labor to fix the issue. My jeep is running hot even though there are no leaks. I cannot lock or unlock the four-wheel drive system. Alerts continually being shown on the dash to check shifter and 4x4 not available. This has been going on for almost a year.

Sep 07, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 MPH, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated that the vehicle then decelerated to 64 MPH, and the transmission sputtered. The vehicle was taken to O’Reilly’s Auto Parts and was diagnosed and DTC: P0303 (Misfire in cylinder #3); was retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 128,941.

Aug 12, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 MPH, the vehicle lost power and stalled. The battery warning light was illuminated, with the message “Shift to Park or Neutral – “Depress Brake Pedal and Select Gear” displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no longer displayed; however, the failure recurred months later. The vehicle was taken to an independent mechanic, and the contact was informed that the power transfer unit had lost power; the vehicle turned off with the message to shift to park displayed. The contact stated that the failure occurred frequently. The contact stated that the vehicle stopped within 2 miles. The vehicle was then taken to a dealer where it was repaired under an undisclosed recall. The vehicle had not been repaired for the most recent failure. The contact believed that the vehicle should be repaired under NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Apr 15, 2025

+ 26 more complaints for this component

POWER TRAIN,UNKNOWN OR OTHER

23 complaints

I've owned this vehicle for about four years now. The car has been good up until JUST after my warranty expired and now I have a "Service 4WD" light on now. This light will come on most times when I'm driving. Sometimes not right away. But when it does light up it will say lit for the remainder of the drive. I belong to an online jeep group and I'm seeing a lot of the same issue. This light will come on most of the time. Any way I really hope you can help. Thank you.

Oct 15, 2025

I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wasn't on list . I did receive a case number of [XXX]. I then contacted the Ohio Attorney General’s Office in Columbus Ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle vin number isnt on recall list. I was given a case number there [XXX] and then was told to contact you. The dealership ordered the part for my Jeep but they said its not available right now and they dont know when it will come in. Its gonna cost me $3989.24 + tax to repair it if or when the part comes in. IF THERES PROBLEMS GETTING THE PART TO FIX MY VEHICLE, WOULDNT IT APPEAR THAT CHRYSLER KNOWS THE PARTS ARE GOING BAD IN THE VEHICLES INCLUDING ALL VIN NUMBERS INSTEAD OF JUST A CERTAIN VIN NUMBER ??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 12, 2025

The vehicle has excessive clicking in the rear. Shifter service light required light on dash . Went to dealership and got diagnosis . They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service . Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.

Jul 21, 2025

I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant ongoing expenses causing immense financial hardship. While I was initially told I would be reimbursed weekly, the reimbursements have been inconsistent and delayed. Recently, the manufacturer changed its reimbursement parameters, requiring weekly in-person visits to the rental provider to obtain an “official receipt” — adding more logistical and financial strain.

May 28, 2025

i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

May 23, 2025

+ 18 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

23 complaints

I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020. Starting in late 2022/early 2023, while driving, everything electrical would shut off and stop functioning without warning (dashboard, radio, air or heat if on, lights near gear shift, could not use hazard lights, turning signal, or power windows), and shortly after the engine would die, leaving me stalled in the middle of the street. I would then have to put the car in park, turn the car off and turn it back on. I took it to 2 Jeep dealerships in Michigan where I was living at the time and they refused to look further than scanning the car to determine if any codes appeared and found no codes. This started happening more frequently in summer 2023 and I took it to a dealership in Indiana; no hard codes came up again and they were unable to replicate the issue. They found some worn wiring with the radio and replaced the radio, hoping it would resolve the issue (invoice attached). This issue started occurring again [XXX] more frequently than before (4 times in a 15-minute window) - this time I was on the highway and had no way to signal the cars behind as I could not use the turning signal or hazard lights and the electrical and engine cut off simultaneously without warning, almost causing a serious accident. The car has been at the dealership for 2 weeks now, and they are unable to replicate the issue; therefore, unable to provide a diagnosis. There was a safety recall for 2017-2018 Jeep Cherokees for the PTU (documentation attached), but my VIN doesn't fall within that recall. Therefore, I am filing a safety report to initiate an investigation for this issue, as this is a significant safety risk and has the potential to cause a fatal accident for myself as a driver and others on the road. This is happening quite often with the Jeeps ranging from 2014-2021 per Jeep forums (documentation attached), and no one has found a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Apr 30, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact stated that there was no warning light illuminated. The contact stated that the instrument cluster was black, and the vehicle also lost power steering functionality. The contact stated that the vehicle resumed full power function and that the instrument cluster and power steering assist returned several seconds later. The contact stated that the failure reoccurred later, and that prior to the second failure the front passenger’s side window had lowered independently. The contact stated that the vehicle returned to normal operation independently. The vehicle was taken to an independent mechanic. The mechanic reset several functions and advised the contact to take the vehicle to a dealer for additional assistance. The vehicle was not repaired. The contact stated that she had not yet taken the vehicle to a dealer. The contact stated that the instrument cluster had started to flicker intermittently, as if the vehicle would lose power. The manufacturer was not informed of the failure. The failure mileage was approximately 210,000.

Jan 31, 2025

Have a problem with my call losing all power in my jeep while sitting at an intersection waiting for the light to change. Almost got rear-ended cause my car just suddenly lost power. Power finally came back in 20 or 30 seconds but I had people honking horns and I'm was frazzled. Now I have this Service Shifter error on my dashboard and the PNDR lights all are on and red..Came on Jeep automakers. Do better!!

Dec 27, 2024

Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.

Sep 12, 2024

When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message “ Shift to park or neutral Press brake or select gear” . I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.

Mar 30, 2024

+ 18 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

16 complaints

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

Jun 06, 2025

While driving, multiple warning alerts appeared on my dashboard, including “Service Airbag,” “Service Four Wheel Drive,” “Service Shifter,” “Service ABS,” “Traction Control Off,” and “Check Engine Light.” Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle’s components.

Apr 29, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oil and the engine was replaced. The contact stated that several years later while driving 35 MPH, the vehicle shut off without warning. The contact stated that the failure occurred for a second time soon after restarting the vehicle. The contact drove back to the dealer and the vehicle remained at the dealer for approximately 2 months. Once the vehicle was returned to the contact, the vehicle shut off again; the vehicle was towed back to the dealer. The dealer replaced the power software module and returned that vehicle back to the contact. Soon after retrieving the vehicle, the instrument panel went blank, and the vehicle shut off again without warning. The vehicle was taken to an independent mechanic and then back to the dealer; however, neither the independent mechanic nor the dealer could determine the cause of the failure. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 26,000.

Nov 16, 2023

I did have an incident in July of 2022, my car would not get out of park. I was in a drive through and put my car in park. When I went to put my car in drive. The vehicle completely shut off and began to roll backwards. The next set of issues, I first noticed the issues in the beginning of 2023. The service 4wd light is on and the parking brake will not engage. The 4wd itself works just fine, each terrain mode will engage. So Ilderton Dodge Chrysler Jeep Ram (High Point, NC), looked at my vehicle and said the PTU was bad and needs to be replaced. This passed weekend, I was driving entering a highway via acceleration lane and my car had trouble switching speed limits. Which leads me to believe the necessary power was not able to perform. This is detrimental to the safety of myself and others. Should my car's brakes fail or car lose power; it could seriously injure myself, innocent people in the vicinity of my car, or mechanics working on my car, etc. I work at a Pediatric office and would hate for the brakes to fail at work. Chrysler has already recalled 96,000 Jeep Cherokees for the exact same issue. Due to this, the PTU is back ordered and cannot be located anywhere in the US.

Aug 07, 2023

When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.

Dec 08, 2022

+ 11 more complaints for this component

SERVICE BRAKES

16 complaints

Parking brake malfunction. Parking brake will not disengage

Mar 21, 2025

While I was driving, the brakes completely failed. I was not able to stop my car. The brakes could not be tapped and the pedal simply did not move. I was only able to move the pedal approximately 1/2in applying tremendous pressure and the car slowed down to a stop. Upon repair, the “vacuum brake booster bump” failed, which is (I am told) a part unique to Jeep/Chrysler. There is no way to know when this part is going to break as it does not have signs of wear and tear and cannot otherwise be maintained. I was lucky this malfunction did not happen on a highway or a busy road as it certainly would have resulted in a catastrophic accident.

Aug 01, 2024

Parking brake has automatically engaged twice while at intersection, during the 1 week I have owned this used vehicle. This is an obvious and critical safety risk, causing a possible wreck from behind, or even worse, getting t-boned in an intersection. This is a know issue, and very irresponsible for Jeep OR NHTSA not to list as a recall. Does someone have to die in a wreck for this OBVIOUS safety issue to be addressed?

Jun 07, 2024

My parking brake locked up and no matter what we tried to attempt to unlock the parking brake nothing worked so my vehicle was towed. This problem occurred overnight while it sat in my parking area I did not have the parking brake engaged by me. Later, we discovered from my mechanic this could have occurred on the highway which could have led to a fatal accident. I think there should be a recall on the emergency parking brake module . Our parking brake module was found in water which meant the compartment the module was in was leaking water into the compartment which caused corrosion which led to the locking up of the parking brake.

Nov 26, 2023

The parking brake deploys automatically (while parked), locking the vehicle, and leaving it undrivable. Just prior, there was an illuminated brake symbol and message to service parking brake, on dash screen. Vehicle was towed to a local garage, and diagnosis was: parking brake censor corroded due to water leak. Part was replaced. Two days later, brake locks vehicle a second time (while parked), due to water damage. Waiting for part to be replaced again, and continued effort to locate leak. I don't know if either of the failed parts are available for inspection, but I will inquire. My main safety concern is for brake to automatically activate while driving. Not to mention the cost for repeat servicing.

May 08, 2023

+ 11 more complaints for this component

AIR BAGS

12 complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 35 MPH, the driver inadvertently drove off the road and lost control of the steering, causing the vehicle to drive over a driveway, go airborne, and crash into a large boulder. The contact indicated that during the incident, the accelerator pedal was inadvertently pressed, causing the vehicle to accelerate faster. During the crash, the vehicle had sustained severe front-end damage, but no air bags deployed. The driver sustained injuries to the lower back and was transported from the scene to the hospital. A police and EMS report was taken at the scene. The vehicle was later towed to the home. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer had not yet contacted. The failure mileage was 71,000.

Apr 22, 2025

Crash: 1

Injuries: 1

The contact's wife owns a 2017 Jeep Cherokee. The contact stated while driving 40 MPH, the vehicle before him stopped suddenly, causing his vehicle to crash into the rear end of the other vehicle. The air bags failed to deploy. The emergency units transported the contact to the hospital, where he was informed that his upper spine disk could be dislocated or fractured. An appointment was scheduled for an MRI. A police report was filed. The vehicle remained at the scene on the side of the road. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 58,000.

Dec 08, 2023

Crash: 1

Injuries: 1

My vehicle was in 2 MAJOR wrecks. One in dec 2021, where I t boned someone who turned in front of me at a green light. $19k in damages. Should have totaled it. But how in the hell the air bags didn’t go off is amazing. Bc my chest hit the steering wheel so hard i had to be treated for it. Not only that but the wreck destroyed my lower vertebrae. After it took the shop 6 months to fix and taken back for problems multiple times. I had it 2 weeks, and the brakes failed. Due to something the shop did I’m sure but I rear ended a lady with no brakes at 45-50 mph. Slamming directly into her even though I saw her. I broke my toe I hit the brakes so hard. But again I hit her directly where all the sensors are and this wreck was worse than the first the vehicle totaled and no air bags went off…. I shattered my left knee from hitting the dash.broke my big toe on my right foot etc. why didn’t my air bags go off…… I bought my vehicle certified pre owned in 2019. There’s no way in either wreck I missed that air bag sensor. I work in the collision industry. I know they have to be hit directly on to make them go off but there is no reason mine shouldn’t have other than a defect. I was alone in the first wreck, the second I was further injured and had to stop treatment I was still undergoing from the wreck before bc of the lapsing. My daughter was also injured in the second wreck. Second wreck happened in July 2022

Aug 28, 2023

Crash: 1

Injuries: 2

The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Nov 22, 2022

The vehicle didn’t have any warning lights or messages on dashboard. Someone ran a red light and hit my car while we were both going over 40mph and my airbags didn’t deploy but there’s did.. my car got towed as it wasn’t drivable anymore and was told the airbags where suppose to deploy but they didn’t.

Jun 21, 2021

Crash: 1

Injuries: 4

+ 7 more complaints for this component

VEHICLE SPEED CONTROL

11 complaints

There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park. My vehicle service shifter light is on and my car jerks while driving. Is this not a problem with many Jeeps?

May 11, 2023

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

Dec 22, 2022

The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.

Sep 21, 2021

CRUSIE CONTROL DOES NOT MAINTAIN SET SPEED LEVEL. WHEN SPEED IS SET, THE CRUISE CONTROL WILL RAPIDLY INCREASE BY 10 TO 15 MPH. THE SPEED SET POINT DID NOT CHANGE, BUT THE CAR INCREASES IN SPEED. IT DID NOT RETURN TO THE SET POINT. THE CRUISE CONTROL IS ABLE TO BE DISENGAGED.

Nov 09, 2019

WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS HAPPENING MORE FREQUENTLY. IT OCCURS RANDOMLY AND IS VERY SCARY.

Sep 04, 2019

+ 6 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

10 complaints

Service shifter notification/warning comes on randomly. When this warning is on, all of the lights on the gear shift light up (p,r,n,d). The engine feels like it is slipping, and the vehicle will drive slowly & is very loud. The gas pedal can be pressed completely to the floor and the car will not accelerate fast enough. The airbag and parking braking notification flash as well. Check engine light comes too.

Nov 10, 2023

WHEN DRIVING AND MAKING A RIGHT OR LEFT TURN, AN ERROR MESSAGE POPS UP ON THE SCREEN STATING CAN NOT SWITCH GEARS WHILE IN DRIVE, THEN THE ENGINE SHUTS OFF, IT HAS HAPPENED TO ME 6+ TIMES IN THE LAST MONTH, IT HAS HAPPENED IN THE MIDDLE OF A LEFT TURN IN A BUSY INTERSECTION 3 TIMES AND ALMOST CAUSED AN ACCIDENT. ONCE CAR IS SHUT OFF AND YOU GIVE IT A MINUTE, WHEN YOU RESTART IT TAKES TIME TO TURN OVER. THIS IS SO UNSAFE AND I AM AFRAID EVERY TIME I DRIVE AS I DRIVE MY DAUGHTER IN THIS VEHICLE AND THINK THIS SHOULD BE A RECALL FOR SURE. I TOOK IT TO A MECHANIC THEY TEST DROVE AND HAD THE SAME ISSUE TWICE, THEY RAN DIAGNOSTICS AND NOTHING CAME UP, WHEN THEY RESEARCHED IT THEY FOUND THE COMPLAINTS ON THIS WEBSITE AND SAID I SHOULD TAKE IT TO A DEALERSHIP AND THEY READ THAT IT MAY HAVE SOMETHING TO DO WITH THE OIL BEING USED TO QUICKLY AND WHEN THE TURN OCCURS IT SUCKS IN AIR. PLEASE HELP!!!

Mar 09, 2021

VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.

Oct 06, 2020

SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.

Dec 30, 2019

THERE IS A SHIFTER ERROR THAT COMES UP ON DASHBOARD AND ALL LIGHTS COME UP ON THE SHIFTER STICK WHILE DRIVING THE CAR. THIS HAPPENED TO ME TWICE OVER ONE NIGHT WHILE I DRIVING AND I AM CONCERNED WITH THE SAFETY OF MY VEHICLE. SEE LINKS BELOW. HTTPS://WWW.NHTSA.GOV/VEHICLE/2017/JEEP/CHEROKEE/SUV/4WD HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921 HTTPS://WWW.JEEPFORUM.COM/FORUM/F309/SERVICE-SHIFTER-MIL-15-DIESEL-3768705/

Dec 08, 2019

+ 5 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

10 complaints

Shifter Service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.

Aug 19, 2023

Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!

Sep 04, 2022

I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?

Dec 09, 2021

SERVICE SHIFTER MESSAGE POPS UP CONSTANTLY AND HAS THE LAST TWO YEARS. IT'S RANDOM AND SOMETIMES IT'S WHILE I'M DRIVING. WHICH JUST HAPPENED ON MY WAY TO A DOCTORS APPOINTMENT. LUCKILY I WAS ABLE TO PULL INTO A PARKING LOT. IF IT COMES ON RIGHT WHEN I START THE ENGINE I CANNOT PUT MY CAR INTO ANY GEAR. I HAVE TO TURN MY CAR ON AND OFF REPEATEDLY FOR IT TO CLEAR. AFTER WHICH THE FIRST TEN MINUTES OF DRIVING IS ROUGH AND THE CAR SHIFTS BADLY. SOMETIMES ACCELERATION IS POOR AFTER. ALL LIGHTS ON THE SHIFTER TURN RED. VERY DANGEROUS

Dec 11, 2020

SERVICE SHIFTER WARNING. STATIONARY, OR IN MOTION. WARNING CAN'T BE FIXED AND BLOCKS READOUT.

Feb 28, 2020

+ 5 more complaints for this component

ELECTRONIC STABILITY CONTROL (ESC)

9 complaints

SERVICE SHIFTER LIGHT COMES ON AND ALL SHIFT GEARS (PARK, NEUTRAL, REVERSE,DRIVE ) LIGHT UP IN RED AFTER DRIVING ON MOUNTAIN ROAD. PULLED TO SIDE AND TURNED CAR OFF. RESET LIGHT BUT CAME ON AGAIN 20 MIN LATER . APPARENTLY KNOWN ISSUE WITH JEEPS.

Jul 05, 2020

SERVICE SHIFTER WARNING APPEARS AND ALL RED LIGHTS APPEAR ON THE SHIFTER. TODAY WHILE DRIVING THE MESSAGE POPPED UP AND MY CAR SHUT OFF WHILE DRIVING. I WAS TRYING TO STOP AT A STOP SIGN WHEN THIS HAPPENED. *TR

Jul 02, 2020

WHILE DRIVING, SERVICE SHIFTER WILL DISPLAY ON DASH AND ALL LIGHTS AT SHIFTER WILL LIGHT UP. TURNING VEHICLE OFF AND BACK ON GETS RID OF THE MESSAGE FOR A WHILE, BUT IT COMES BACK ON AFTER A FEW MILES---MOST OF THE TIME. I GOOGLED THE ISSUE AND THERE ARE THOUSANDS OF PEOPLE WITH THE SAME COMPLAINT. I HAVE BROUGHT IT TO A COUPLE DIFFERENT DEALERS AND GOT DIFFERENT DIAGNOSTICS. SOMETIMES IT COMES ON WHEN SHIFTING TO DRIVE AND SOMETIMES A MILE DOWN THE ROAD, AND SOMETIMES AFTER 300 MILES, BUT IT COMES ON A LOT AND IT IS WORRYING ME, ESPECIALLY SINCE SO MANY PEOPLE HAVE THE ISSUE AND JEEP HAS NOT DONE ANYTHING ABOUT IT YET. THIS SHOULD BE A RECALL. *TR

Jun 13, 2020

SERVICE SHIFTER LIGHT COMES ON RANDOMLY WHEN I AM DRIVING- THIS LIGHTS UP ALL SHIFTER GEARS. DEALERSHIP SAID THIS IS A COMMON ISSUE WITH JEEP CHEROKEE'S AND THE ISSUE IS THE SHIFTER BEZEL AND WIRING HARNESS. *TR

May 06, 2020

I WAS DRIVING MY 2017 JEEP CHEROKEE AND I RECEIVE AN ALERT ON THE DASHBOARD THAT SAID SERVICE SHIFTER AND THE LIGHTS ON PRND WERE LIGHT UP AND NOT BLINKING. THE CAR WAS IN MOTION WHEN THIS HAPPENED AND IT SHUT DOWN. I WAS ACTUALLY ON A CITY STREET TWICE WHEN THIS OCCURRED. I ALSO RECEIVE ANOTHER ALERT TELLING ME TO PUT THE CAR IN PARK BEFORE SHIFTING GEARS. THE CAR WAS IN MOTION ON A CITY STREET AND THE CAR SHUT OFF. I HAD TO WAIT ABOUT 10 MINS BEFORE I STARTED MY CAR UP AND PRESS THE GAS AT THE SAME TIME TO GET THE JEEP TO START.

Apr 02, 2020

+ 4 more complaints for this component

UNKNOWN OR OTHER,ENGINE

8 complaints

Engine and car was not warming up with remote start. Finally check engine light comes on. Code P0128 thermostat. Repaired 1/28/2021 @ 85762 miles. All antifreeze replaced. $600+ repair. 2/1/2022 same observed failure of engine to warm up during remote starts. 2/6/2022 check engine light comes on with code P0128. Again, thermostat failure. Miles 111,000. This appears to be a repetitive symptom of cherokees 2014+ with 2.4L engines. This can cause serious engine damage.

Feb 08, 2022

JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.

Oct 13, 2020

THIS JEEP CHEROKEES OIL IS EVAPORATING CAUSING MY CAR TO CUT OFF IN THE MIDDLE OF THE HIGH WAY. I CHECK MY OIL EVERY OTHER DAY. MY OIL EVAPORATES WHILE DRIVING I HAVE HAD THE CAR CHECKED FOR OIL LEAKS 5 TIMES. THIS VEHICLE ALSO CUTS OFF AND SAY SHIFTER AND I HAVE TO PULL OVER TURN THE VEHICLE OFF LET SIT FOR 5 MINUTES THEN RESTART. I HAVE ALSO HAD TO GET A TUNE UP AT 50000 MILES DUE TO MANUFACTURAL DEFECT ACCORDING TO MY MECHANIC AN ALERT SHOWED THEM WHAT WAS WRONG. I HAVE ALMOST BEEN STRUCK BY OTHER VEHICLES WHILE I AM TRYING TO GET OVER LANES TO PULL ON THE SIDE OF THE ROAD. THIS IS A SAFETY ISSUE SO MUCH SO I WILL NOT DRIVE WITH MY GROWN CHILDREN AND DEFINITLY NOT MY GRANDCHILDREN.

Jul 30, 2020

ABOUT 2 WEEKS AGO A LIGHT ON THE SCREEN APPEARED AND SAID "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER TURNED ON, THE D, R AND SO ON. I HAD TO TURN OFF THE CAR AND RESTART IT INORDER TO GET THE WARNING LABEL OFF THE SCREEN AND GET THE LIGHTS OFF. NOW TODAY, MY CAR WILL NOT TURN ON. IT ACTS LIKE IT'S GOING TO START BUT NOTHING HAPPENS. THE RADIO AND OTHER ELECTRICAL THINGS TURN ON SO LEADS ME TO BELIEVE IT'S NOT THE BATTERY.

Jul 14, 2020

MY JEEP HAS ABOUT 26,000 MILES ON IT, SINCE I'VE PURCHASED THIS VEHICLE BRAND NEW OFF THE LOT, IT HAS BEEN TOWED 6 TIMES FOR ENGINE FAILURE. MY ENGINE IS BURNING THE OIL, WITH OUT WARNING WHILE DRIVING, THE CAR SHUTS OFF. THE DEALER INSISTS THIS IS NORMAL, BUT IT IS NOT NORMAL FOR A CAR TO ABSORB OR BURN OIL. *TR

Jun 25, 2020

Crash: 1

Injuries: 1

+ 3 more complaints for this component

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

7 complaints

Service Shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on . The light went off . This was yesterday , today I start the car and it starts rough ( which it usually doesn’t ) and the service shifter light is back on. This is a very serious , dangerous and possibly deadly issue . I was so scared when it happened as I had no control of speed of the vehicle . I see many , many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem . Customers should not have to pay to repair and issue that has been reported thousands of times for many years . Please give direction on how to get this properly and fully fixed . I am afraid to drive the vehicle for fear of a traffic accident .

Jul 24, 2025

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

Nov 03, 2024

While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It’s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.

Oct 19, 2023

AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.

Feb 06, 2020

CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.

Jan 01, 2020

+ 2 more complaints for this component

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

7 complaints

ON 5 DIFFERENT OCCASIONS WHILE DRIVING ON THE HIGHWAY MY SERVICE SHIFTER CAME ON MY DASHBOARD AND ALL MY GEARS TURNED RED.

Sep 08, 2020

THE SERVICE SHIFTER HAS COME ON MULTIPLE TIMES LATELY AND IT REQUIRES ME TO SHUT THE CAR DOWN COMPLETELY. ONCE RESTARTED THE CAR RUNS PERFECTLY UNTIL ABOUT ANOTHER 300 MILES OR SO AND THE SERVICE LIGHT COMES BACK ON. RECENTLY MY CAR WILL SHOW SERVICE SHIFTER THEN IT JUST SHUTS DOWN COMPLETELY IN THE MIDDLE OF DRIVING EXTREMELY DANGEROUS. I'VE BEEN SEEING MORE AND MORE PEOPLE HAVING THIS PROBLEM WITH THIS YEAR MAKE AND MODEL AND IT SHOULD DEFINITELY BE SOMETHING THEY INVESTIGATE AND RECALL IT'S EXTREMELY DANGEROUS TO JUST BE DRIVING AND YOUR CAR DECIDES TO SHUT OFF. *TR

Jun 16, 2020

SHIFTER SERVICE WARNING LIGHT HAS CAME ON AT 48,000 MILES AND GOES OFF WHEN I RESTART MY VEHICLE BUT HAS CAME BACK ON REPEATEDLY AFTERWARDS. IT ONLY HAPPENS AFTER I'M DRIVING FOR ABOUT 10 MINS AND WHEN I PUT MY JEEP IN PARK AND THE WARNING LIGHT COMES ON AND ALL OF THE SHIFTER LIGHTS TURN RED.

Jun 14, 2020

WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.

Apr 28, 2020

THE SERVICE SHIFTER WARNING LIGHTS CAME ON AND ALL OF THE LIGHTS ON THE GEAR SHIFT WAS ON. THIS SEEMS TO BE A PROBLEM WITH THE CHEROKEE AND IT NEEDS TO BE FIXED. THIS HAPPENED WHILE I WAS DRIVING IN THE RAIN.

Mar 04, 2020

+ 2 more complaints for this component

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

5 complaints

My car back in June 2025 left me stranded in the turn lane with traffic backing up after the emergency parking brake turned on without warning. I was not able to drive e my car or to release the brake and move my car. I did a thorough review of all possible reasonable switches that could have caused the malfunction. So I tried to turn off all of the warning systems. Once I did this I couldn't drive faster than 5 to 10 mph. I was able to get to a parking lot about 100 ft away. I called a tow truck, spoke with my mechanic at the local dealership. He suggested what I had already done including removing the battery cables. We did all this to no avail. He got the car then took 3 days to get it to release after opening and closing the door 10 times before starting the car again. He said I need a modulator valve. We have been waiting for over 6 months and my car is still waiting for this part. I can not drive the only car I own when I have a safety issue. Should this had happened while driving with my grandson in the car it is unsafe and it isn't what an autistic child needs to face. This incident has happened 4 times since it happened in June. Every time it takes place, I have to turn off the car open and close the door 10 times before the carvwill release and reset the computer system to make the car drivable again. I did check with the dealership yesterday and still other jeeps of this year has the same issues but my car is not in that listing. What does a person have do when it is clearly a manufacturer defect?

Dec 03, 2025

Electronic parking brake (EPB) module. Yes confirmed by a independent service center. Warning Park Brake indicator. This is the second time happening. First time was Sept 2024 was fixed. Taking it in tomorrow for confirmation, if same issue mechanic stated the part is on National Backorder!!!! Unable to release out of Park Brake which in turn, unable to drive car. Safety issue when driving, stops abruptly, can't disengage safety brake.

May 12, 2025

E-brake service light came on and couldn’t release it, so it had to be towed for a second time in 3 days. The first mechanic released it and said I would be able to drive it until I could get it to the dealership for a possible computer issue that he wouldn’t be able to preform. I drove it a total of 9.5 miles after this before it did it again and I had to have it towed. This was very scary to know that the e-brake could just lock up at anytime or anywhere. I could easily get injured or killed if it happened at the wrong time or place. The dealer found that the module was full of water and needed to be replaced. This is my 3rd Jeep in almost 31 years and now I’m not feeling safe with a Jeep anymore. Why hasn’t there been a recall when it’s a big safety issue? I did get warning lights when it happened the 1st time and did have it towed because it wouldn’t disengage no matter what I did. It’s costing me $400+ to replace the module and $400+ to put in a new Multifunctional Switch that the dealers repair shop also states is involved with this issue. Also, it cost me $105 for the 1st tow and $171 for the 2nd and $110 for the 1st mechanic to look at it. Again, I’m a senior citizen and should not feel scared to drive my vehicle nor need to spend $800+ and an additional $386 to resolve an issue that Jeep has known about for years and is just waiting for it to kill someone before they respond!

Mar 12, 2025

Abs and parking brake keeps initiating while driving my vehicle. Concerned about an accident. I have already had the shifter sensor replaced and still doing the same thing

Oct 26, 2022

The Jeep is used as a flat tow vehicle with our 2004 Monaco RV. On June 8, we left Ducket Mill Campground in Dawsonville GA to return home to Cincinnati OH. The vehicle was attached to the RV with the Blue Ox Flat Tow system. The four tires on the Jeep were checked and were all rolling. We followed the instructions in the manual, which were also the instructions given to us by the RV dealer who did the installation. One hour and a half after we left, the Jeep started smoking. A truck driver who passed our vehicle pulled off the side of the road yelled that the parking brake was on and needed to be turned off. Upon checking, there were two flat, chewed up tires. We were towed to a tire dealer in Ellijay GA to have repaired. We have one of the tires. That night, we found a Jeep salesman from 2017 on YouTube explaining the parking brake had to be disengaged to make sure there were no problems in flat towing. This was the first we had heard of this problem. We checked in the manual, and the only mention was that the electronic parking brake can be disengaged. No other warning. When we got home, we had the Jeep into the dealer. They could find nothing wrong with the parking brake system. They DROVE the car, but dd not flat tow it. The person at the tire store showed us how the tire was worn and torn up in a small area, probably caused by the parking brake engaging. Since we were not in the car and the car worked fine for an hour and 1/2 (not to mention the entire way down from Cincinnati to Dawsonville), we believe the parking brake engaged by itself as we drove through the mountains.

Jun 20, 2021

ELECTRICAL SYSTEM,SERVICE BRAKES

5 complaints

Over the past several months, I’ve experienced intermittent issues with the electronic parking brake on my 2017 Jeep Cherokee. On several occasions, the parking brake activated unexpectedly while I was driving, creating safety concerns and inconsistent vehicle behavior. As of two days ago, the issue became significantly worse. The electronic parking brake activated again while the vehicle was stationary and has since failed to disengage, rendering the vehicle undrivable. I had the vehicle examined by a certified mechanic, who performed a diagnostic test. The results indicated a water intrusion issue that has caused damage to the electronic parking brake module. The mechanic explained that moisture had likely entered the module area, leading to electrical malfunction and failure of the system to release the brake. This is now a critical mechanical and safety concern that requires immediate repair and resolution.

May 08, 2025

The Electronic Parking Brake turned on after putting vehicle in PARK. Could this brake have been applied while driving? If so, there could have been multiple fatalities or serious injuries. I did find some text on how there was a lawsuit going on about this.

Oct 13, 2024

Parking brake engage itself upon starting car and was still engaged while backing out of garage. Service parking brake and service start/stop warning lights are now on. Investigation for repair found excessive drain on battery for age of the battery (14 months).

Aug 03, 2023

I started my vehicle and when I selected the drive gear all the red lights came on every gear. The service shifter warning came on the dash. I couldn’t move the vehicle for a week. The electronic parking brake start flashing on and off. I had this happen once before on vacation. I took it to the dealer in Vancouver Washington and they claim to have done a flash update, and took my brand new battery that was only three months old. Replaced it with the Mopar battery with less cold cranking amps, and charged me for it. Also, they refused to give me my battery back.

Sep 21, 2021

THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR

May 14, 2020

VEHICLE SPEED CONTROL,ENGINE

5 complaints

My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serious safety issue- now the local Jeep dealers have “no fix” and I am having to rent a car because of this safety issue.

Jan 25, 2025

WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.

Mar 28, 2021

1ST, MY ENGINE LIGHT IS ON DUE TO A FAULTY THERMOSTAT IN THE ENGINE. I'M DISPLEASED A 2 YEAR OLD CAR HAS SUCH AN ISSUE. I'VE BEEN TOLD IT'S A COMMON PROBLEM OR DEFECT. 2ND MY CRUISE CONTROL GOES ROGUE AT TIMES AND SPEEDS UP EXCESSIVELY IF NO INTERVENTION HAPPENS TO STOP IT.

Mar 21, 2019

AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.

Nov 09, 2018

ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.

Oct 25, 2018

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

5 complaints

I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.

May 31, 2024

CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED

Feb 24, 2021

CHECK ENGINE LIGHT COMES ON AND THE VEHICLE STALLS WHILE DRIVING. DEALERSHIP CLAIMS LOW OIL BETWEEN OIL CHANGES, WE HAVE THE OIL CHANGED REGULARLY AT THE DEALERSHIP AND DO NOT EXCEED THE RECOMMENDED MILEAGE BETWEEN CHANGES. THIS HAS OCCURRED ON MAIN ROADS DURING TIMES OF HIGH TRAFFIC AND HAS PUT MY FAMILY IN DANGER ON SEVERAL OCCASIONS. THIS STARTED HAPPENING WITH LESS THAN 20,000 MILES ON THE VEHICLE AND HAS HAPPENED A TOTAL OF FIVE TIMES NOW. THE VEHICLE NOW HAS 36,000 MILES ON IT AND I'M TIRED OF DEALING WITH THIS ISSUE.

May 17, 2020

DRIVING 2017 JEEP WITH ONLY 40,000 MILES DOWN A MAJOR HIGHWAY.. BATTERY LIGHT CAME ON AND JEEP STALLED ALMOST CAUSING ACCIDENT. WENT TO DEALER FOR REPAIR, WAS TOLD IT NEEDED AND OIL CHANGE?!! UNACCEPTABLE!! IF ISSUE ISN'T CORRECTED, LEGAL ACTION WILL BE PURSUED.

Mar 10, 2020

LOW OIL INDICATOR NEVER CAME ON.THE VEHICLE RANDOMLY SHUTS DOWN, WHEN THE OIL IS TO LOW WITHOUT ANY INDICATION LIGHT COMING ON THAT THE OIL IS LOW. THIS HAS BEEN A COMMON PROBLEM TO THE POINT WHERE THE DEALERS KNOW EXACTLY WHAT THE ISSUE IS. MY VEHICLE SHUT DOWN WITHOUT WARNING IN THE MIDDLE OF THE ROAD WHEN TURNING RIGHT AND INDICATED THAT I NEEDED TO PUT IT IN PARK AND RESTART IT. I CHECKED THE OIL AND IT WAS ALMOST DRY! I ADDED OIL AND WILL BE TAKING IT INTO THE DEALERSHIP! THIS JEEP ONLY HAS 25K MILES ON IT

Jul 03, 2019

STEERING

5 complaints

my 2017 jeep cherokee (vin [XXX] ) has two recalls that are affecting the vhicle. the first is the shifter and harness recall that causes the vehicle to display "service shifter" messages randomly, and all of the shifter lights turn on. the second is the recall effecting how the vehicle shifts. please send me information on how to get these recalls fixed without having to pay a fortune. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 10, 2023

While driving the Service Shifter prompt came on and all the lights on the gear box turned red. The safety risk when this prompt came on is huge as you are driving and trying not to panic as you don't know if the car will stall or stop suddenly. MANY other people with Jeeps have experienced this problem. There should be a recall for this issue. This vehicle has under 25,000 miles. I went to the dealership and was informed the parts are not covered under warranty. It was confirmed the Bezel and Wire Harness will have to be replaced which the dealership did on 6/24/2021. The vehicle was only inspected by the dealership. No other warnings or dashboard messages prior to 6/23/2021.

Jun 28, 2021

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE LATITUDE 4X4. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED AS THE GEARS LIGHT UP. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO RESUME BACK TO NORMAL. THE VEHICLE THEN WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED BUT THE PART REPAIRED WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS 30,600.

Jul 06, 2020

ON TWO OCCASIONS WHILE FLAT TOWING THE JEEP BEHIND OUR RV THE FRONT END WOBBLED EXCESSIVELY AND ONLY STOPPED WHEN WE SLOWED TO ALMOST A STOP. BOTH INSTANCES HAPPENED WITHIN 15 MINUTES OF STARTING TO TRAVEL IN THE MORNING AND HAPPENED IN CONSTRUCTION ZONES WHERE THE PAVEMENT WAS ROUGH. WE HAD HEARD OF THIS ISSUE SO WE HAD THE DEALER INSTALL THE MOPAR STERRING HARNESS WHEN WE BOUGHT THE CAR. THIS WAS SUPPOSE TO ELIMINATE THE PROBLEM BUT ITS CLEAR IT DID NOT DO SO. AFTER THE LAST INCIDENT WE TOOK THE CAR TO A JEEP DEALER WHO SAID THE PROBLEM WAS THE CAR BATTERY AND REPLACED IT. I FIND IT HARD TO BELIEVE THAT WAS THE REAL CAUSE SINCE THE BATTERY WAS LESS THAN A YEAR OLD. THE DEALER ALSO SHOWED US A NOTICE RECOMMENDING HAVE A CHARGER INSTALLED IF TOWING THE CAR MORE THAN 3 HOURS. (AGAIN, THIS DOESN'T ACCOUNT FOR OUR EXPERIENCES SINCE BOTH OF THEM OCCURED WITHIN THE FIRST HALF HOUR).

Nov 19, 2018

JEEP CHEROKEE LATITUDE KEY IGNITION, KEY WILL NOT COME OUT OF THE IGNITION, AFTER PARKING TO JEEP, I TRIED PUTTING THE BREAK ON AND NOTHING HAPPENS, I COULD BE PARKING ON A FLAT PARKING LOT, OR IN MY DRIVE WAY, THIS HAS HAPPEN THREE TIMES AND THREE TIMES I HAVE TAKEN IT BACK TO THE DEALER AND THEY SAY THAT THERE IS NOTING WRONG, BUT THIS KEEP HAPPING. I WOULD HAVE TO LEAVE THE CAR

Apr 18, 2018

POWER TRAIN,VEHICLE SPEED CONTROL

5 complaints

Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

Jan 14, 2023

GAS PEDAL WILL STOP WORKING WHILE DRIVING NOT ALLOWING ME TO ACCELERATE THE JEEP. I HAVE TO PULL OVER, POWER OFF THE JEEP, AND WAIT ABOUT 5 MINUTES. AFTER WAITING, I HAVE TO HOLD THE KEY IN THE START POSITION UNTIL THE JEEP TURNS ON WHICH RANGES ANYWHERE FROM 30-190 SECONDS TO DO. THERE IS A RECALL FOR THIS SPECIFIC ISSUE BUT MY CAR IS NOT COVERED. I BELIEVE THAT THE RECALL SHOULD BE EXPANDED AS IT DOES NOT FULLY COVER THE VEHICLES AFFECTED. THIS HAS NOW HAPPENED 6 TIMES OVER THE LAST 2 MONTHS.

Nov 12, 2020

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT AND SEVERAL OTHER UNKNOWN LIGHTS ON THE GEAR SHIFTER WERE ILLUMINATED WHILE DRIVING. THE FAILURE RECURRED SPORADICALLY. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

Sep 09, 2020

SEVERAL TIMES WITHIN THE PAST 2 MONTHS, INCLUDING TODAY; WHEN DRIVING MORE THAN 25-35 MILES THERE WILL BE A "SERVICE SHIFTER" NOTIFICATION AND THE ASSOCIATED 'DING' NOISE NOTIFICATION THAT COMES ON. THIS NOTIFICATION BLOCKS ANY ACTION ON THE SCREEN BETWEEN THE SPEEDOMETER AND RPM MONITOR AND ONLY SUCCESSFULLY GOES AWAY WHEN TURNING THE JEEP COMPLETELY OFF. THIS HAPPENS WHILE IN MOTION, PARTICULARLY ON HIGHWAYS, AND SEEMS TO HAPPEN MORE OFTEN IF I HAVE USED OR AM USING CRUISE CONTROL ON THE TRIP. IT ALSO ILLUMINATES ALL OF THE LIGHTS ON THE SHIFTER (PNRD +/-). IT SEEMS THAT THIS COULD POTENTIALLY CAUSE A MORE SERIOUS ISSUE WITH SHIFTING, CAUSE ME TO BECOME STRANDED, OR BECOME DANGEROUS FOR MYSELF AND OTHER DRIVERS.

Aug 29, 2019

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

May 09, 2019

SUSPENSION

5 complaints

The front struts and links have had to be replaced at 41,000 miles on a vehicle purported to have upgraded off-road build.

Mar 02, 2022

EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !

Mar 13, 2021

REFERING TO COMPLAINT # 11351451. THE ENTIRE COMPLAINT DID NOT TRANSMIT. THE SERVICE TECH GAVE ME A COPY OF THE STAR ONLINE PUBLICATION CASE # S1823000010 THE RELEASE DATE 03-09-2018. THE PUBLICATIONS STATES THAT I NEED A KL FLAT TOW KIT P/N68321424AA THIS KIT ALLOWS THE ELECTRIC POWER STEERING TO ACTIVE AND SEPARATE FROM THE OTHER SYSTEMS DURING FLAT TOW. I BOUGHT MY JEEP IN FEBRUARY 2017. THE STAR ONLINE PUBLICATIONS IS DATED ONE YEAR AND ONE MONTH AFTER I BOUGHT MY JEEP. THERE WAS NEVER A RECALL ON MY JEEP AND I AM WONDERING WHY ? HOW MANY COMPLAINTS WERE FILED WITH JEEP ABOUT THIS INCIDENT? THIS IS AN ACCIDENT WAITING TO HAPPEN. IF I HAD BEEN ON A BRIDGE WITH HEAVY TRUCK TRAFFIC BEHIND ME HOW WOULD I BE ABLE TO PULL OVER AND DIS-CONNECT THE JEEP AND DRIVE OFF THE BRIDGE SAFELY? IF I HAD BEEN TOWING MY JEEP BY MYSELF HOW WOULD I ACCOMPLISH WHAT NEED TO BE DONE? I HAVE BEEN DEALING WITH THE SERVICE MANAGER AT ANTIOCH JEEP DEALERSHIP AND THEY REFUSED TO PAY FOR THE KIT AND THE LABOR TO INSTALL WHICH IS OVER $590.00. I AM IN CRESCENT CITY UNTIL SEPTEMBER 30. I WILL HAVE MY WIFE DRIVE THE JEEP BEHIND THE MOTOR HOME 375 MILES HOME PLEASE LET ME KNOW AFTER YOU INVESTIGATE IF THIS SHOULD BE A RE CALL BY THE JEEP DEALERSHIP. MY JEEP IS A 2017 JEEP CHEROKEE LATIDUDE WITH ACTIVE DRIVE II

Aug 26, 2020

WHILE FLAT TOWING MY JEEP BEHIND MY MOTOR HOME FROM ANTIOCH,TO CRESCENT CITY CA ON JULY 1, 2020, I WAS THIRTY FIVE MILES FROM ANTIOCH, WHEN MY JEEP STARTED SWAYING SEVERELY LEFT AND RIGHT AND BOUNCING.I THOUGHT THAT I HAD TWO BLOWOUTS ON THE RIGHT REAR OF THE MOTOR HOME. I HAD TO SLOW DOWN TO TWO MILES PER HOUR UNTIL I COULD PULL OFF THE HIWAY. I HAD TO DIS-CONNECT MY JEEP FROM THE MOTOR HOME AND PUT IT IN DRIVE MODE. WHEN I DID THIS MY LIGHT ON THE DASH SAID CHECK ENGINE LIGHT. I CALLED THE JEEP DEALERSHIP IN PETALUMA AND THEY TOLD ME TO BRING IT IN T THEY SAID THE BRAIN IN THE COMPUTER WENT DEAD AND THEY HAD TO RE PROGRAM IT. I THEN HAD MY WIFE DRIVE THE JEEP AND FOLLOW ME BEHIND THE MOTOR HOME 315 MILES TO CRESCENT CITY CA. IT TOOK A COUPLE OF DAYS AND I DROVE 21 MILES INTO BROOKINGS OR I TOLD THE JEEP DEALER ABOUT THE SEVER SWAYING AND BOUNCING AND THE SERVICE TECH GAVE ME A COPY OF A STAR ONLINE PUBLIATION CASE #S1823000010. THE RELEASE DATE OF 03-09-2018. VEHICLE ISSUE EXPLAINS ABOUT MY JEEP. IT EXPLAINS THAT I NEED A KL-FLAT TOW KIT P/N68321424AA TSB08-022-16. THIS KIT ALLOWS THE ELECTRIC POWER STEERING TO ACTIVE AND SEPARATE FROM OTHER SYSTEMS DURING FLAT TOW. THIS KIT COSTS $132.00 PLUS LABOR OF $390.00. I BOUGHT MY JEEP IN FEBRUARY 2017. THE STAR ONLINE PUBLICATION IS DATED ONE YEAR AND ONE MONTH AFTER I BOUGHT MY JEEP. THERE NEVER WAS A RECALL ON MY JEEP AND I AM WONDERING WHY. I HAVE BEEN DEALING WITH THE SERVICE MANAGER AND THEY HAVE REFUSED TO PAY TO INSTALL THE KIT. I PLAN ON LEAVING 10-01-2020 MY WIFE WILL HAVE TO DRIVE THE JEEP 375 MILES BEHIND MY MOTOR HOME. I WILL BE DEALING WITH THEM WHEN I GET HOME. PLEASE LET ME KNOW AFTER YOU INVESTIGATE THIS IF IT SHOULD BE A RECALL ITEM MY VEHICLE IS A 2017 JEEP CHEROKEE LATITUDE WITH ACTIVE DRIVE II

Aug 26, 2020

DEFECTIVE DRIVERS SIDE FRONT STRUT BEGAN KNOCKING ON UNPAVED ROADS AT 14,000 MILES ON 1 YEAR OLD JEEP CHEROKEE. DEALER VERIFIED DEFECTIVE STRUT AND REPLACED UNDER WARRANTY. NOW AT 31,000 MILES PASSENGER SIDE FRONT STRUT HAS SEVERE KNOCKING EVEN ON SMALL BUMPS IN ROAD AND VEHICLE FRONT END SHUDDERS UPON BRAKING. APPARENTLY, THIS OTHER SIDE STRUT IS ALSO DEFECTIVE. WORKING WITH JEEP TO VERIFY DEFECTIVE STRUT AND HAVE REPLACED. UPON RESEARCH, HAVE SEEN OWNER COMMENTS ABOUT MANUFACTURING DEFECT IN FRONT STRUTS OF SEVERAL JEEP VEHICLES. *TR

Jun 16, 2020

UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE

4 complaints

on 11/1/25 we were driving our Jeep and it malfunctioned while at a stop light. We heard a loud "clunk" and the car would barely go and if we tried to put in park, it would continue to roll. We were on top of a hill so thankfully we didnt roll back or into traffic. We could not drive the car and had to have it towed since it was not safe to drive. Our Jeep is at an authorized Jeep dealer since 11/3/25 and we were told the issue was a power transfer unit that would be covered on the recall but the part was on backorder until 12/2. Jeep would only cover $50/day for a car rental, so we had to rely on borrowing cars from others. Once 12/2 came, we reached out to the dealership and they said the part ship date was moved to 12/18! This is not a timely manner. We have made at least 3 calls to Jeep over the past week, and they keep telling us since 12/10/25 that they will let us know in 2 days...2 days pass and they transfer our case. Another two days pass and still no call from them so I called them back and they have yet to call me. We had our Jeep in the week of 11/17 or 11/24 for inspection and it passed. We noticed some lagging when we were going up hills in the 1-2 rpm range but mechanic did not notice it. Between the inspection and when it finally broke down, no lights came on and there were no warning messages. Not until the car broke down on 11/1.

Dec 17, 2025

My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this PTU fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

Oct 06, 2025

The incident happened in a parking lot. Backing out of the parking space, there was a delivery truck parked right behind me. Backing out of my parking space, I hit the bumper of the truck (no damage to the truck). As I pulled back into my parking space the vehicle accelerated very rapidly in a distance of approx. 25 feet; the acceleration seemed "Hell cat" like. Slamming my foot on the brake did not help. The vehicle then hit a brick retaining wall deploying multiple air bags and causing enough vehicle damage that the insurance company declared it totaled. It is amazing that the vehicle hit the brick wall with enough intensity to deploy the air bags and cause considerable front end damage after traveling such a short distance (approx 25 ft). The vehicle is in the insurance company's possession. As such, I do not have access to the vehicle. Had the brick wall not been there, the vehicle could have hit other vehicles or pedestrians and I was lucky to only have minor bruises and abrasions. There was no warning what so ever that this was about to happen.

Jun 18, 2022

Crash: 1

JEEP THROWING 'SERVICE SHIFTER' MESSAGE AND LIGHTING UP THE ENTIRE SHIFTER. LOCKING BRAKES, STEERING WHEEL AND WHEN TRYING TO TURN THE CAR OFF IT ONLY CONTINUOUSLY TRIES TO TURN OVER INSTEAD OF SHUTTING OFF. THIS STARTED AS SOON AS I PULLED OUT OF MY DRIVEWAY ON A STRAIGHT NEIGHBORHOOD ROAD.*DT CONSUMER WAS TOLD BY THE DEALER WIRING HARNESS IN THE SHIFTER NEEDED TO BE REPLACED OR REPAIRED AND COULD NOT GUARANTEE A PERMANENT FIX. VEHICLE WAS TRADED IN AND CONSUMER NO LONGER HAS THE VEHICLE.*JB

Feb 26, 2020

ENGINE AND ENGINE COOLING

4 complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle jerked and stalled while stopped at a traffic light. No warning light was illuminated. After several attempts the vehicle restarted; however, the vehicle drove in LIMP Mode. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that fifteen days before the failure, the vehicle had been repaired under Customer Satisfaction Notification: W84 for excessive oil consumption. The Powertrain Control Module (PCM) was reprogrammed. The contact stated that the dealer did not add the quart of oil as instructed as part of the remedy. Most recently, the contact noticed that the vehicle was consuming an excessive amount of oil. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and advised the contact that a representative would be reaching out; however, the contact had not yet received a call back. The failure mileage was approximately 67,000.

Sep 26, 2025

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the radiator due to a radiator leak. During the diagnostic test the engine failed, and the engine was replaced. The vehicle was repaired, but the failure reoccurred 4 months later. The vehicle was towed back to the dealer, who again diagnosed a failure with the radiator. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the dealer, who again diagnosed a failure with the radiator for the third time. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 97,000.

Feb 03, 2025

The contact owns a 2017 Jeep Cherokee Trailhawk. The contact stated that a message stating that the 4-wheel drive function had failed. The contact discovered NHTSA Campaign Numbers: 23V411000 (Engine and Engine Cooling) and 20V699000 (Engine and Engine Cooling) however their VIN was not included. The contact had not taken the vehicle to the dealer as of yet. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 69,000

Oct 12, 2023

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE CONTACT STATED THAT THE OIL LEVEL WAS CHECKED AND HE DISCOVERED THAT THE ENGINE OIL LEVEL WAS LOW. THE CONTACT STATED THAT THE VEHICLE WAS USING EXCESSIVE OIL. THE CONTACT CALLED JEEP CHRYSLER DODGE CITY AT (203) 531-0505 (LOCATED AT 631 WEST PUTNAM AVENUE, GREENWICH, CT 06830) AND WAS WAITING TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 23,300.

Jun 25, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

4 complaints

A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall. The parts to replace this faulty design are expensive, and a repair shop cost would be exorbitant.

Sep 18, 2025

Shifter lights up in red and it flashes a warning sign of "service shifter."

Oct 20, 2021

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

May 15, 2020

WHILE IN CRUDE CONTROLS MY JEEP SPEEDS UP AND PAST THE SET SPEED AND KEEP ON GOING FASTER

Jun 26, 2018

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.

Sep 27, 2024

There was already a recall on the make and model of my car, Jeep Cherokee Latitude; however, when I search by VIN it shows zero unrepaired recalls. So if the problem is fixed (no one even attempted to fix my car), why does my car still shut off in the middle of driving? When it shuts off I can’t turn the wheel, Can’t put it in park, and the gas and brakes/ABS don’t work. This has happened many times with my daughter, currently 4yo, in the car; why do I have to risk my life every single time we need to go somewhere? Every single dealership and mechanic I’ve brought it to says there is nothing wrong with the car, yet it continues to shut off while driving… I did crash the first time it happened, but it was in a snow storm and possibly unrelated? No injuries or damage.

Nov 27, 2023

Crash: 1

WHILE DRIVING VEHICLE SHUTS OFF WITH OUT WARNING. START IS IMPOSSIBLE FOR 30-45 SECONDS. NO CHECK ENGINE LIGHT AND NO DRIVABILITY ISSUES BEFORE OR AFTER VEHICLE SHUT DOWN. HAS HAPPENED TWICE IN THE LAST FEW WEEKS

Jun 03, 2019

CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB

Sep 03, 2018

Fire: 1

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

4 complaints

Today while driving, my vehicle’s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The problem appears to be electrical as the battery is brand new, and the engine was running.

Jan 29, 2024

Service shifter message has been appearing and at times, all lights on PRND lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged. Fortunately, I was parked at work, going home. If this occurred on the road, has potential of wreck happening. Jeep dealership leaning towards voltage error, cleaned battery terminals, test drove, could not replicate error. Did not drive until 07/17/2023, service shifter message came back without all PRND lights coming on.

Jul 17, 2023

I was driving like normal about 15 mph after just pulling out of the gas station onto the main road and have no issues with my car as of late and all of a sudden it just stopped. All the lights lite up on the shift, every light lite up on the dash saying everything needed to be serviced, I was unable to move or do anything with the car, not even turn it off and i was in the middle of the road! Luckily no one was behind me and I was still able to engage my hazards. After about 10 min's my car turned off on it's own. I sat for another 10 before finally being able to turn it back on and move it to the side of the road and eventually get it back to my house 2 miles away. Clearly this is a serious safety issue and is not ok, especially the fact that my car was bought brand new and is not even 5 years old!

Oct 04, 2021

Car stalls without warning or indicator lights and will not restart in a safe manner. There are dozens of reports concerning this situation online and it is a SERIOUS safety issue that has received no attention. There is apparently and “incomplete” notice from JEEP that has failed to reach all customers. This has now happened to me three times — 2 of which were in situations that created significant safety risk.

Sep 12, 2021

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

3 complaints

SERVICE SHIFTER WARNING LIGHT

Feb 24, 2025

'SERVICE SHIFTER' NOTIFICATION AFTER STARTING CAR, STAYED ON DURING ENTIRE DRIVE UNTIL CAR WAS POWERED OFF AND BACK ON AGAIN WHEN THE NOTIFICATION DISAPPEARED. WHILE NOTIFICATION WAS ON DASHBOARD, ALL RED LIGHTS (INDICATING PARK, NEUTRAL, REVERSE, DRIVE) WERE LIT UP RED ON SHIFTER. NOTIFICATION APPEARED INITIALLY WHILE VEHICLE WAS IN PARK AND DID NOT DISAPPEAR THROUGHOUT THE ENTIRE DRIVE (0-70MPH) UNTIL VEHICLE WAS POWERED OFF.

Sep 26, 2020

CAR STOPPED ON ME AND KEEPS DOING IT BEFORE IT DOES IT SAYS SERVICE SHIFTER I HAVE CONTACTED JEEP , I HAVE WENT TO A DEALERSHIP. BUT NO ONE HAS HELPED AND MY 2 YEAR OLD WAS IN THE CAR YESTERDAY WHEN I LOCKED WHILE I WAS DRIVING

Jan 16, 2020

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

3 complaints

1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 06, 2024

The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.

Sep 21, 2023

SHIFTER ERROR THEN TURNS OFF RANDOMLY. ESPECIALLY ON TURNS

Jun 21, 2020

FUEL/PROPULSION SYSTEM

3 complaints

Date: [XXX] I went to the Exxon gas station in Richmond ,VA to fill up for the trip back to Rocky Mount, N.C. When I put the handle hose into truck hole to pump the gas the gas would not go down the hose. It splashed out on the ground, on my feet and clothes. After several attempts with no resolve, I contacted my insurance for roadside assistance. Which led to the Jeep towed to N.C.I view this as a manufacture defect. I researched this issue and found that there are others consumers dealing with the same difficulty with their Jeep. They can not longer pump gas in the tank. This is a manufacture issue which should be investigated for a recall of this impairment, defected vehicles. In order to correct and repair the defected component or system malfunctions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 18, 2024

Getting frequent SERVICE SHIFTER messages on dash board display. Repaired at a Jeep dealership previously, did not fix problem.

Aug 17, 2021

WHEN ON THE COOLER SIDE AFTER STARTING/, TAKE A TURN AND STALLS. 18000 MILES ON THE ENGINE. STARTED ABOUT 2 WEEKS AGO AND GETTING WORSE

Dec 19, 2018

STEERING,SERVICE BRAKES,ENGINE

3 complaints

I was driving my 2017 Jeep Cherokee Latitude 2.4L, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low! I can't get my car to stop and it stalled on me while driving with no indication of low oil, and I have two kids and could have been very bad, since no power no breaks no steering!

Apr 16, 2024

VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.

Sep 16, 2019

WHILE THE VEHICLE HAS BEEN RUNNING AND IN MOTION ON CITY STREETS, THE ENGINE WILL CUT OFF. THE CAR IS LEFT WITHOUT POWER STEERING AND WITHOUT POWER BRAKING. THE CAR MUST BE PLACED IN PARK TO RESTART THUS NECESSITATING THE NEED TO COME TO A COMPLETE STOP. THIS HAS OCCURRED ON FOUR SEPARATE OCCASIONS AND APPEARS TO BE A PROBLEMS OTHER HAVE ON THE SAME MODEL (WITHOUT RESOLUTION).

Mar 12, 2019

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

3 complaints

On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 26, 2024

The car randomly activated the Electronic Parking Break and it will not disengage. I have disconnected the Battery hoping to reset the module but that did not work. This car will also randomly refuse to start or shut down. Only resetting the ECM/PCM will clear the error and get the car moving again. This is a safety concern because the Ebrake may engage while moving at high speeds. There is a warning light indicating that Ebrake needs service. There is also an unknown leak coming in from the roof and running towards the back lift gate. Water will pool in the storage section to the left and right of rear lift gate.

Nov 27, 2023

THIS VEHICLES HAD A RECALL ON SOMETHING THAT HAS TO DO WITH THE TRANSMISSION- THE DEALERSHIP CLAIMS TO HAVE CORRECTED THE ISSUE. HOWEVER, THE VEHICLE IN QUESTION IS STILL HAVING SLIPPING ISSUES. ALSO JUST RECENTLY I NOTICED WHEN STARTING MY VEHICLE WITH THE FOB IT STAYS ON 30 SECS AND CUTS RIGHT BACK OFF. THE TIRE FEATURE ISN'T ALWAYS CORRECT EITHER IT SAYS I NEED AIR WHEN I DON'T. I'D LIKE TO KNOW HOW MANY OTHER CONSUMERS HAVE HAD THE PROBLEM WITH THE REMOTE START FEATURE..

Dec 01, 2019

PARKING BRAKE

3 complaints

The contact owns a 2017 Jeep Cherokee. The contact started the vehicle and became aware that the Auto START/STOP and Parking Brake Failure messages were displayed. The contact drove to work and parked the vehicle. The contact returned to the vehicle and attempted to start the vehicle however, the emergency parking brake was activated and could not be deactivated. The emergency parking brake light was illuminated. The vehicle was towed to dealer and a diagnostic test was performed. The dealer stated that the parking brake was activated, and the parking brake module needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Action Number: PE22009 (Parking Brake) as a possible solution. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.

Jan 31, 2024

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the parking brake failed to disengage. The contact shifted the vehicle into Service Mode for the vehicle to operate as needed. The contact stated that while driving at various speeds, there was an abnormal sound and the contact felt as if the brake pads were rubbing against the rotors. Several unknown warning lights were illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

Oct 31, 2023

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE PARKING BRAKE ENGAGED INDEPENDENTLY, WHILE DRIVING AT LOW SPEEDS. THE CONTACT STATED THAT ON ONE OCCASION THE BRAKE ENGAGED WHILE DRIVING AT 25 MPH. THE VEHICLE WAS TAKEN TO FLEMINGTON DODGE JEEP (204 HIGHWAY 202/31, FLEMINGTON, NJ 08822, (800)796-9902). THE DEALER INSPECTED THE STAR CONNECTORS AND FOUND MULTIPLE PINS WITH CORROSION. THE DEALER CLEANED THE STAR CONNECTER AND ADDED DI-ELECTRIC GREASE TO THE CONNECTORS. THE IPE AND IP3 HAD LOSE PINS IN THE CONNECTORS. THE PINS WAS REPAIRED AND SECURED INTO THE CONNECTOR HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH FURTHER ASSISTANCE. THE VEHICLE WAS ALSO TAKEN TO WELSH JEEP CHRYSLER (36 DUMONT RD, FAR HILLS, NJ, 07931, (908)234-0109) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE PARKING BRAKE WAS ENGAGING INDEPENDENTLY. ADDITIONALLY, THE MECHANIC DETERMINED THAT THE FOUR-STAR CONNECTORS AND PLUGS WERE INCORRECTLY CONNECTED AND THERE WAS NO DE-ELECTRIC GREASE ON THE CONNECTORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,994.

May 10, 2021

VISIBILITY/WIPER

3 complaints

No front defroster… blows but does not blow out defroster vents… Very serious problem here in Wisconsin… Could cause accident if windshield frosts up while driving

Nov 28, 2023

WHILE DRIVING CAR HAD NO HEAT INTERMITTENT SINCE 2018 FOR UP TO 3 TIMES. NOW IS APRIL 2020!! WINDOWS FOG UP CAUSING HAZARDOUS CONDITION WHILE ON THE HIGHWAY! HAD CAR CHECKED AT DEALERSHIP AND THEY CLAIM IT IS FUNCTIONING FINE FOR LAST 2 SERVICES UNDER WARRANTY HOWEVER NOW WE ARE 4000 MILES OUT OF WARRANTY AND DEALERSHIP IN NAPERVILLE ILLINOIS WONT FIX IT FOR FREE EVEN THOUGH ITS AN ON GOING ISSUE!!!

Apr 29, 2020

THE FAR-LEFT BACKUP SENSOR 'JUST FELL OUT' AT SOME POINT, UNKNOWN IF THE CAR WAS STATIONARY OR IN MOTION. THERE ARE NO SCRATCHES OR DAMAGE AROUND THE BUMPER THAT I CAN SEE WHICH WOULD INDICATE IT HAVING BEEN KNOCKED LOOSE OR PRIED OUT.

Jul 18, 2019

WHEELS

3 complaints

I was driving on route I79 Southbound. I had just entered I79 southbound via exit 152. I was accelerating to the speed limit of 70mph. There were no vehicles or objects within 1/4 mile of my location. At approximately 68Mph, the tire front passenger side blew out without cause or reason. As I maneuvered the vehicle over to the shoulder, the rear passenger tire blew out. Upon having the vehicle towed to the repair shop at my expense, I saw that the rim on the front passenger tire was completely destroyed. I believe this was was caused by a defect in the front passenger rim. It appears there was something wrong with the rim.

Mar 21, 2022

WE WERE DRIVING FROM TALLAHASSEE TO CAPE CANAVERAL FLORIDA. AS WE NEARED GAINESVILLE THE CAR HANDLING BECAME ERRATIC. AT THE TIME WE WERE ON THE INTERSTATE AND TRAVELING AT NORMAL HIGHWAY SPEED IN HEAVY TRAFFIC. WE STOPPED IN GAINESVILLE AT A COOPER DEALER AND THEY SAID A FRONT TIRE TREAD HAD SHIFTED. A NEW TIRE WAS PURCHASED. WE CONTINUED OUR TRIP AND AFTER ABOUT 1 HOUR THE SAME HANDLING PROBLEM OCCURRED JUST AS WE GOT ON THE FLORIDA TURNPIKE.. THE CAR WAS TAKEN TO A COOPER DEALER IN LEE FLORIDA AND WE WERE ADVISED THAT THE OTHER FRONT TIRE HAD FAILED DUE TO THE SAME REASON. TIRES HAD ABOUT 13,00 MILES ON THEM. ANOTHER NEW TIRE WAS PURCHASED. WHEN WE RETURNED HOME I CONTACTED COOPER. THEIR FIRST RESPONSE WAS TO SEE A DEALER. I THEN RECEIVED AN EMAIL STATING THAT THEY WOULD HAVE THE TIRES PICKED UP AND SENT TO THEIR FACTORY. ANOTHER EMAIL WAS THEN RECEIVED SAYING TO SEE A DEALER. FOUR COOPER ULTRA TOURING TIRES WERE PURCHASED 04/27/2018. THE TWO FRONT TIRES FAILED ON AUGUST 29/2019. MILEAGE AT PURCHASE WAS JUST OVER 28,000 AND FAILED AT 41,000. TIRES HAD BEEN ROTATED TWICE.

Apr 02, 2020

I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO BLOW. I POINTED OUT THAT THE DAMAGE WAS DONE ON THE INSIDE WALL NOT THE OUTSIDE WALL AND I HADN'T HIT ANY POTHOLES DRIVING TO MY DAUGHTER'S HOUSE. I EVEN ASKED HIM TO COME CHECK THE ROUTE I TOOK AND COULD SEE FOR HIMSELF THE CONDITION OF THE ROAD I TRAVELED ON (HE REFUSED TO DO SO) IT IS NOT NORMAL FOR A T IRE TO EXPLODE WITH SUCH LOW MILEAGE ON IT. THERE WAS NO DAMAGE TO THE RIM OR WHEEL THAT COULD OF AFFECTED THE LIFE OF THE TIRE BUT UPON INSPECTION NO DAMAGE WAS FOUND. IT IS SO EASY TO BLAME POTHOLES FOR A TIRE THAT MAY HAVE HAD A DEFECT WHEN IT WAS MADE ESPECIALLY WHEN THE TIRE HAS A WARRANTEE OF 72 MONTHS FROM THE DATE OF PURCHASE. I BOUGHT T HE VEHICLE IN 2017 WITH SAID TIRES ATTACHED

Jul 30, 2018

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

3 complaints

SERVICE SHIFTER LIGHT COMES ON. NEED TO TURN OFF VEHICLE AND RESTART. IF LIGHT IS ON AND VEHICLE RUNNING THE SHIFTING IS HARD AND STEERING IS LOOSE

Sep 09, 2020

I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR

May 10, 2020

I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.

Oct 28, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

WHILE DRIVING MY JEEP A WARNING POPPED ON THE DASH STATING TO SERVICE SHIFTER. MY CAR DECIDED TO HAVE THE BRAKES LOCK UP AND DASH SHOWED CAR WAS IN PARK WHILE THE SHIFTER CLEARLY SHOWED IT WAS IN DRIVE. THANK GOD I WAS NOT GOING MORE THAN 15MPH WHEN THIS HAPPENED AS WE HAD JUST PULLED OUT OF THE DRIVEWAY AND STARTED TO ACCELERATE. MY 5 YEAR OLD WAS IN THE CAR WITH ME. WE OR SOMEONE ELSE COULD HAVE BEEN SERIOUSLY HURT!

Sep 08, 2020

BEZEL AND SHIFTER HARNESS MALFUNCTION WHICH IS DANGEROUS AND NUMEROUS COMPLAINTS ON INTERNET. DEALER ORDERED PARTS. $456. THIS NEEDS TO BE A RECALL.

Sep 16, 2019

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Apr 18, 2019

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING MESSAGE WAS DISPLAYED. ADDITIONALLY, SEVERAL ADDITIONAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 33,000.

Mar 10, 2020

THE SERVICE SHIFT LIGHT HAS COME ON SEVERAL TIMES ON MY CAR. JUST BROUGHT IT IN FOR AN UPDATE AT THE JEEP DEALERSHIP, AND STILL HAVING THE PROBLEM. CAR RUNS FINE ONCE IT IS PARKED AND TURNED OFF. HOWEVER, PROBLEM CONTINUES TO HAPPEN.

Jul 09, 2019

"SHIFTER SERVICE" LIGHT THAT APPEARED ON MY DASH AND THE PRND LIGHTS ALL TURNING RED WHILE IN MOTION. PULLED OVER AND TURN CAR OFF AND RESTART LIGHTS WENT OUT. I GOOGLED ON INTERNET IS THIS IS A COMMON PROBLEM WITH THIS MODEL. CAR HAS ONLY 50K MILES ON IT.

Jun 05, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

3 complaints

SERVICE SHIFTER THE CAR TURN OFF ON MAJOR HIGHWAY

Jan 06, 2020

I LEFT WORK TODAY AT 4PM MADE A RIGHT HAND TURN ONTO A BRIDGE AND I NOTICED I COULDN'T ACCELERATE AND TWO ENGINE LIGHTS CAME ON THE DASH AND MY CAR COMPLETELY TURNED OFF ON ME AND I BROKE DOWN. I WAS STUCK ON A HIGH TRAFFICKING AREA ON A BRIDGE WHEN THIS HAPPENED. I'VE HAD MY JEEP FOR 2 YEARS AND NEVER ONCE HAD ANY ISSUES AND NEVER ONCE FELT LIKE IT WASN'T A SAFE VEHICLE. I DON'T FEEL SAFE TO DRIVE MY JEEP NOW AND WANT IT CHECKED OUT COMPLETELY BEFORE THIS HAPPENS AGAIN TO ME.

Dec 11, 2019

AT 38,000 MILES ON OUR NEW JEEP, THE SPARK PLUGS ARE GROUNDING OUT FOR SOME UNEXPLAINED REASON AND BURNING A HOLE IN THE BOTTOM OF THE COIL PACKS BOOT. CAUSING THE PLUG AND COIL PACKS TO BURN UP. I'M BEING TOLD IT'S A MANUFACTURES PART DEFECT THAT JEEP HASN'T RECOGNIZED YET. IT'S HAPPENED 3 DIFFERENT TIMES AND JEEP WON'T DO ANYTHING ABOUT IT. THIS PROBLEM HAS ALMOST COST MY WIFE AND KIDS THEIR LIFE, DUE TO GETTING ON THE HIGHWAY AND THE JEEP STARTS TO MISFIRE!!!!

May 13, 2019

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help

May 13, 2025

THREE TIMES WHILE ACTIVELY MOVING IN TRAFFIC, THE VEHICLE HAS SHUT OFF WITHOUT WARNING. THE VEHICLE HAS BEEN ABLE TO BE STOPPED SAFELY AND PLACED INTO PARK. THE ELECTRICAL WORKS SO HAZARD LIGHTS HAVE BEEN ABLE TO BE ENGAGED. HOWEVER, THE VEHICLE FAILS TO RESTART ON THE FIRST FEW ATTEMPTS. ULTIMATELY IT WILL RESTART. THE SERVICE REP INDICATED THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND HE HAS SEEN A LOT OF THIS ON THIS MODEL. HE NOTED THE ENGINE HAS LOOSE TOLERANCES TO ACHIEVE THE MILEAGE RATING. AS A RESULT IT LOOSES OIL RAPIDLY. AND JEEP IMPLEMENTED ENGINE SENSORS TO STOP THE ENGINE WHEN THE OIL IS LOW. THE SENSORS DO NOT TAKE INTO ACCOUNT IF THE VEHICLE IS MOVING OR AT WHAT SPEEDS. I CALLED THE DEALER ABOUT THIS EXTREMELY DANGEROUS SITUATION IMMEDIATELY, TO WHICH WE GOT AN ANSWER TO DROP IT OFF, THEY WILL HAVE TO LOOK AT IT WHEN THEY GET TO IT. THIS VENDOR AND VEHICLE HAVE HAD OVER A DOZEN SIGNIFICANT RECALLS AND NEED TO BE TAKEN OFF THE ROAD.

Feb 02, 2019

POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

2 complaints

I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major problems with my transmission it slips a lot I need to know what to do about that.

Feb 20, 2025

The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.

Jan 31, 2023

AIR BAGS,UNKNOWN OR OTHER

2 complaints

UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.

Aug 20, 2024

Crash: 1

Injuries: 6

TAKATA RECALL: SERVICE PASSENGER AIR BAGS ALERT TAKATA RECALL: ALERT MESSAGE INDICATING THAT VEHICLE NEED TO BE IN PARK TO SHIFT GEARS WHEN THE GEARS WERE NOT BEING SHIFTED, AFTER RECEIVING ALERT THE VEHICLE SHUT OFF. THIS ALL OCCURRED IN A 2-5 MINUTE TIME SPAN. ISSUE IS REOCCURRING AND I AM UNABLE TO DIVE THE VEHICLE. THIS ISSUE HAS TRIGGER THE CHECK ENGINE LIGHT.

Apr 05, 2018

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

2 complaints

The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can’t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don’t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn’t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it’s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 23, 2024

Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!

Oct 22, 2023

STEERING,POWER TRAIN

2 complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn. The "Service Shifter" message was displayed, and the vehicle made an abnormal sound and stalled while driving. The steering wheel was firm while making the turn. The contact turned off and restarted the vehicle, and the failure was self-corrected. The vehicle was taken to an independent mechanic; however, the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the independent mechanic that the gear shifter needed to be replaced. The failure mileage was approximately 127,000.

Jul 05, 2024

Service shifter keeps going on but no dealer ship know what the problem is and I have been stuck because of it.

May 02, 2023

STRUCTURE,VISIBILITY/WIPER

2 complaints

Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.

Mar 22, 2024

THE REAR VIEW MIRROR CREATE A DOBLE VISSION ITS INTENDED TO DIM IF SOMEONE BEHIND CAMS WHIT HIG BEAMS ON TO REDUCE THE BRIGHTNES WHIT THE DOBLE MIRROR OR SHADOW THAT CREATES BUT ON THUS CASE ON DAY LIGHT THAT MIRROR CREATES A DOBLE SHADOW OR DOBLE VISSION CONFIUSING THE VISSION I NEES TO BE INVESTIGATE AND EXAMIN THE REAR VIEW MIRROR IF ITS BEEN MADE IT WHIT CARELES BECAUSE IT CAMS WHIT 911 AND ASSIST BUTTONS OR IF NEED TO VE REPLACED BECAUSE CN CAUSE ANY TIPE OF ACCIDENT AT THE TIME TO PASS OR BACK UP BECAUSW THE DOBLE VISSION THAT MAKE IT

Oct 10, 2017

POWER TRAIN,FUEL/PROPULSION SYSTEM

2 complaints

THIS VEHICLE HAS INTERMITTENT NO ACCELERATION FROM A STOP GOING INTO TRAFFIC AND WILL FINALLY RESPOND BREAKING THE TIRES LOOSE AND WILL ACCELERATE SO FAST THAT THE VEHICLE IN FRONT OF YOU IS IN DANGER. I am a retired shop owner and tech and this is a very dangerous situation not easily duplicated for diagnostic purposes but in following Jeep Forums hAS DEFINITELY been a problem for many and I am sure there are many of these issues and vehicles still on the road. There should definitely be a recall issued to correct this situation.

Dec 17, 2023

VEHICLE LOSING POWER UPON TURNING OR TAKE OFF, GEAR SHIFTING WHILE DRIVING AND ACCELERATING. SHIFTING IS VIOLENT AND LOSS OF POWER MAJOR. NO LONG FEEL SAFE DRIVING AND ONLY HAS 44K MILES ON IT. DEALER HAS DONE ELECTRONIC UPDATE AND DID NOT FIX ISSUE, BUT MADE IT WORSE

Jan 08, 2019

STEERING,ENGINE

2 complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH, the contact had heard an abnormal noise. The vehicle had started overheating. The vehicle was hesitant to accelerate and the steering had become firm. Several unknown warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty shifter vessel and ECU jumper harness. The vehicle had been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,808.

Oct 12, 2023

A SERVICE SHIFTER MESSAGE COME UP ON MY OPTOMETER SCREEN 4 TIMES IN 3 DAYS. THE WARNING APPEARS IN RED LETTERS THAT ALSO HIGHLIGHT ALL GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. THIS TAKES PLACES WHEN I ATTEMPT TO START MY VEHICLE. THE VEHICLE STARTS BUT I CANNOT SHIFT THE GEARS. I HAVE READ OTHER REPORTS OF 2019 MODELS HAVING THIS HAPPEN AND CAR STOPS WHILE IN MOTION. PLEASE REVIEW THIS CASE, SO MANY JEEP CHEROKEE MODELS 2016-2020 HAVE BEEN WIDELY AFFECTED BY THIS SHIFT SYSTEM FAILURE.

Jan 11, 2020

ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS

2 complaints

Indicator lights are shown on dash include gas cap, seat belt and engine. All gear lights display red when driving and states to service shifter. Dash displays service engine soon. Service air bag system. Seat belt will constantly ding even though it is buckled and will not stop dinging. Replaced gas cap, but indicator light continues to display on dash. Strongly believe there are electrical issues causing theses defects. Took to local dealership and they performed an update, but the indicator lights started to display again the following day, along with the constant dinging from the vehicle not being able to sensor the seat belt being buckled. This has been happening for over a year now and no one seems to be acknowledging there is an extreme safety concern with this vehicle. Strongly believe it is due to the fact of being at fault and not wanting to correct the defects without compensation. Plus there is an abnormal sound when accelerating since these issues began and are continuous. If you’re an attorney reading this, please find me through my vin #. I’m tired of dealing with these issues and willing to take legal action to resolve these issues. Will never buy a Jeep again. Thanks.

Oct 11, 2023

FIRST MY AIR BAG LIGHT CAME ON AND SAID SERVICE AIR BAG SYSTEM. NEXT THE SEAT BELT LIGHT IS ON AND DINGS WHEN SOMEONE IS IN THE PASSENGER SEAT EVEN THE THE SEAT BELT BUCKLED. NOW MY TPMS LIGHT IS ON WITHOUT ANY ISSUES WITH THE AIR IN THE TIRES. THIS IS AN ONGOING ISSUE THEY CANT RESOLVE.

Jun 22, 2019

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

2 complaints

When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

Oct 07, 2022

WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR

May 09, 2020

EXTERIOR LIGHTING,UNKNOWN OR OTHER

2 complaints

The shifter service light comes on a lot when I am driving and it scares me. I had to get off the road and turn the car off and back on for the light to go off!

Sep 29, 2022

SHIFT GEAR LIGHT COMES ON

Apr 11, 2019

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

2 complaints

in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.

Aug 02, 2022

the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.

Jan 25, 2022

STEERING,ELECTRICAL SYSTEM

2 complaints

While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.

Jan 13, 2022

I WAS DRIVING WHEN MY CAR LOCKED AND TOLD ME SERVICE SHIFTER, I IMMEDIATELY CALL JEEP WHO TOLD ME TO GO THE DEALERSHIP NEAR WHO TOLD ME THEY COULDNT DO ANYTHING BECAUSE IT HASN'T BEEN RECALLED

Jan 16, 2020

STEERING,ELECTRICAL SYSTEM,ENGINE

2 complaints

Service shifter warning. Car stalled twice. It has 45 k miles only. Won't start on first try.

Jul 18, 2021

JEEP WILL STALL WHILE DRIVING. ENGINE WILL SHUT OFF, LOSE POWER STEERING, CANNOT ACCELERATE TO TRY TO GET OUT OF HARMS WAY, BATTERY, OIL AND ENGINE LIGHT WILL COME ON AND RECEIVE A MESSAGE SAYING TO "SHIFT TO PARK OR NEUTRAL TO START THE VEHICLE". IF YOU WANT A COUPLE MINUTES THE JEEP STRUGGLE TO TURNOVER BUT EVENTUALLY WILL. THIS IS EXTREMELY DANGEROUS AND THIS VEHICLE NEEDS TO BE RECALLED IMMEDIATELY!!!! THIS IS A MAJOR SAFETY ISSUE!!! IT HAS HAPPENED TO ME 6 TIMES IN THE PAST 3 WEEKS. IT HAPPENS WHILE DRIVING AND OCCURS WITHOUT WARNING ON ANY STREET OR HIGHWAY, TURNING OR BRAKING.

Apr 23, 2021

EXTERIOR LIGHTING

2 complaints

FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTIL NOW. DEALER ALSO DID NOT DETECT IN THE PRE-CUSTOMER RELEASE OF THE VEHICLE.

Mar 16, 2021

60,000 MILES AND MY SERVICE SHIFTER LIGHT COMES...WHILE DRIVING ALL RED LIGHTS ON SHIFTER COLOUM LITE UP AS WELL...AFTER TURNING THE ENGINE OFF AND RESTARTING IT WHEN OFF...BUT THEN CAME ON AGAIN WHILE DRIVING, BUT THE DEALERSHIP ACTS LIKE THEY HAVE NO CLUE WHAT COULD CAUSE THIS...BUT THERE ARE 1000 OF COMPLAINTS ON LINE ABOUT THE SAME THING IN THIS MODEL

Feb 06, 2020

STEERING,UNKNOWN OR OTHER

2 complaints

JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.

Feb 06, 2021

WHEN I CANCEL CRUZ CONTROL OR PRESS ON MY BRAKE THE VEHICLE REVS UP THE THE RPMS GO UP.

Sep 05, 2017

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

2 complaints

WHILE DRIVING A LIGHT COMES ON AND SAYS TO SERVICE SHIFTER. EVERY TIME IT HAS COME ON, I PULL OVER AND TURN THE CAR OFF AND THEN IT WILL GO OFF. I'M WORRIED BECAUSE I'VE HEARD OTHERS AND THEIR BRAKES LOCKING UP AND GETTING INTO A WRECK...ON THE DASH READS PARK. WE HAVE ALSO HAD A LIGHT COME ON THE SPEEDOMETER THAT BLINKS AND THEN MAKES A LOUD BEEP BEEP BEEP. IT DOES GO OFF EVENTUALLY. THE WORST YET IS WHEN I WENT TO START THE CAR, THE BRAKE LOCKS UP AND IT WON'T START OR TURN OVER. WE HAD TO TOW IT TO A MECHANIC TO GET IT LOOKED AT. FINALLY AFTER TRYING MANY THINGS, HE REPLACED THE BATTERY AND IT BEGAN TO WORK. EVERY NOW AND THEN, IT DOES THE SAME THING, BUT IF I BREATHE JUST RIGHT IT STARTS.

Nov 29, 2020

I WAS STOPPED AT THE RED LIGHT, MY FOOT ON THE BRAKE AND VEHICLE GEAR IN D, I FELT MY VEHICLE IS REVERSING (MOVING BACKWARDS), I THOUGHT MY VEHICLE GEAR WAS IN R AND FOOT ON GAS PADEL BUT THAT WAS NOT THE CASE, I DOUBLE CHECKED TO MAKE SURE THE VEHICLE GEAR WAS IN D AND FOOT ON THE BRAKE PEDAL, I PUT MY VEHICLE IN PARK (P) TO MAKE SURE IT STOPS AND THEN WHEN LIGHT TURNED GREEN, I PUT IT IN DRIVE (D) AND STARTED DRIVING. IN ALL THAT BIZZARENESS, I FELT I MISSED A GREEN LIGHT AS WELL. I THOUGHT MAY BE THE VEHICLE BESIDES ME STARTED DRIVING AND IT WAS MY VISION WHICH MADE ME THINK THAT MY VEHICLE MOVED BACKWARDS BUT I AM A LONG TIME DRIVER AND SOMETHING LIKE THAT NEVER HAPPENED WITH ME BEFORE. I WAS COMPLETELY SHAKEN UP, THINKING THAT LUCKILY NO VEHICLE WAS BEHIND ME DURING ALL THAT TIME. I ALSO NOTICED THAT MY VEHICLE WAS AT LEAST ONE VEHICLE SPACE BEHIND THE STOPPAGE LINE WHEN I STARTED DRIVING AGAIN. THIS STRENGTHENED MY BELIEF THAT MY VEHICLE MOVED BACKWARDS.

Jun 21, 2017

STEERING,UNKNOWN OR OTHER,ENGINE

2 complaints

WHEN COMING TO A STOP ON A CITY STREET MY VEHICLE DINGED, TURNED OFF AND A MESSAGE DISPLAYED ON THE DASH 'SHIFT TO PARK OR NEUTRAL, PRESS BRAKE, SELECT GEAR'. I COULD NOT USE MY STEERING WHEEL OR BREAKS DURING THIS TIME. I PUT THE VEHICLE IN PARK, TURNED THE IGNITION OFF AND FULL TOOK MY KEY OUT. THEN ATTEMPTED TO START IT. I ONLY HEARD A SLIGHT SOUND BUT NO TURN OVER. I REPEATED THIS STEP AND THIS TIME, AFTER MOMENTARILY SPUTTERING, I WAS ABLE TO GIVE THE CAR GAS AND IT STAYED ON. I COULD SMELL OIL AT THIS POINT. IT SEEMS THIS IS RELATED TO EXCESSIVE OIL CONSUMPTION, WHICH TRIGGERS THE CAR TO SHUT OFF TO PROTECT THE ENGINE. EXCEPT THE OIL LEVEL IN THE VEHICLE IS FINE AND THERE ARE NO PRIOR WARNINGS BEFORE THIS HAPPENS.

Jul 22, 2020

WHILE I WAS DRIVING YESTERDAY, MY CAR DIED OUT ON ME. THE CAR IS ONLY 6 MONTHS OLD. I WAS DRIVING WHEN THE BATTERY LIGHT BEGAN TO FLASH AND THE CAR SHUT OFF ON ME. I HAD ELECTRICAL POWER AS THE STERIO WAS WORKING, BUT THE ENGINE AND POWER STEERING SHUT OFF WITHOUT A CHECK ENGINE LIGHT. I WAS LUCKILY ABLE TO COAST INTO A PARKING LOT AND PUT THE CAR IN PARK. I 'SHUT IT OFF' PULLED THE KEY FOB FROM THE IGNITION AND TRIED TO RESTART IT. IT HAD DIFFICULTY TURNING OVER AND ABOUT AFTER 39 SECONDS IT TURNED OVER AND STARTED. THEN EVERYTHING WAS NORMAL. THE CAR DIED OUT ON ME WHILE GOING 45 MILES PER HOUR ON A VERY BUSY STREET AND I COULD BARELY TURN THE WHEEL TO GET INTO A PARKING LOT. AFTER THIS HAPPENED THE CAR WENT BACK TO NORMAL AND NO WARNINGS WERE DISPLAYED. I WENT TO MY UCONNECT APP AND IT DID NOT REGISTER THE ISSUE OR SAY THERE WAS ANY ISSUES ON THE CAR. IF THIS HAPPENS ON AN EXPRESSWAY THIS CAN BE DEADLY AND IT JEEDS TO BE ADDRESSED!

Jun 03, 2018

POWER TRAIN,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR

Apr 17, 2020

PRIOR REPORT#[XXX] 5/26/18 5:54P XM STOPPED WORKING AND WOULDN'T WORK THE REST OF THE DAY. 5/28/18 4:24P TRACTION LIGHT FLASHED DRIVING ON FLAT DRY ROAD 5/29/18 8:21A 5371 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:36A 5374 MILES STOP & GO TRAFFIC ON FLAT ROAD, TRACTION LIGHT FLASHED 5/29/18 8:46A 5375 MILES STOP & GO TRAFFIC ON FLAT ROAD. ACCELERATING STRAIGHT THROUGH AN INTERSECTION, CAR JUMPED AND SLIPPED FROM GEAR. FLASHING "D", DISPLAY ALTERNATING MESSAGE "TO SHIFT VEHICLE MUST BE STOPPED" AND "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". TURNED FLASHERS ON, STOPPED ROLLING CAR, SHIFTED TO PARK, WAITED A FEW SECONDS, SHIFTED BACK TO DRIVE. CAR RESPONDED AND DROVE THROUGH INTERSECTION. APPROX. TWENTY FEET LATER TRACTION LIGHT FLASHED AGAIN. VIDEO IS 33.7MB. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

May 29, 2018

SEAT BELTS

2 complaints

WHILE PICKING UP MY OLDEST CHILD FROM SCHOOL, MY THREE YEAR OLD TODDLER REACHED THE SHOULDER SAFETY BELT LOCATED IN THE CENTER SEAT (NEXT TO HER CAR SEAT ON THE DRIVER SIDE) AND IT GOT WRAPPED AROUND HER NECK AND NEARLY STRANGLED HER. MY CHILD YELLED FOR HELP. I GOT OUT OF THE DRIVERS SEAT AND RAN TO HER AID AND IMMEDIATELY PUT MY FINGERS BETWEEN HER NECK AND THE BELT. I SCREAMED FOR HELP. SEVERAL ADULTS CAME TO AID AND THE SEATBELT WOULD NOT LET UP. EVERY MOVEMENT AND ATTEMPT MADE TO GET IT TO RELEASE MADE THE BELT TIGHTEN EVEN MORE AROUND MY CHILD'S NECK. THE SEATBELT HAD TO BE CUT IN ORDER TO STOP THE HORRIBLE SITUATION THAT OCCURRED. THE CAR WAS IN PARK WHEN THIS OCCURRED. MY CHILD HAD NECK SWELLING AND SOME BRUISING FROM THE INCIDENT. HAD MY CHILD BEEN NON VERBAL AND NOT ABLE TO GET MY ATTENTION, THERE IS A SIGNIFICANT CHANCE SHE WOULD HAVE DIED. THERE IS NO REASON A TODDLER SHOULD BE ABLE TO REACH THE SHOULDER STRAP WHILE IN HER CAR SEAT HARNESSED. THE SEATBELT WOULD NOT LET GO. IT REMAINED LOCKED AND WITH EVERY MOVEMENT OF MY CHILD (MY CHILD WAS PANICKING AND MOVING) IT WOULD TIGHTEN FURTHER. A CHILD THAT AGE DOES NOT KNOW OF THE DANGERS OF SEATBELTS AND THERE NEEDS TO BE A SAFETY PRECAUTION IN PLACE FOR THIS KIND OF SITUATION. I BELIEVE THE SEATBELT IS DEFECTIVE AND EVEN SO THERE SHOULD BE SOME SORT OF RELEASE BUTTON FOR THE MIDDLE SHOULDER STRAP.

Oct 25, 2019

Injuries: 1

SEAT BELT BUCKLE BUTTON CRACKS WITH USE OF A CHILD CAR SEAT -REAR FACING

May 03, 2019

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

2 complaints

I BOUGHT THE VEHICLE BRAND NEW FORM THE DEALER (FARRISH CHRYSLER JEEP DODGE RAM AT 9610 FAIRFAX BLVD. VA 22031 AND IT ALWAYS HAVE ISSUES AND STOPS RUNNING, AND I HAVE TO DROP IT OFF TO THEIR SHOP AND IT TAKES FEW DAYS TO DIAGNOSE THE PROBLEM WHICH CAUSE ME SOME PROBLEMS TO STRUGGLE WITH MY WORK SCHEDULE AND MY SON SCHOOL AND OTHER FAMILY SCHEDULES. SO I NEED TO SOLVE THIS PROBLEM AND MAKE SURE THE VEHICLE IS SAFE TO DRIVE AS I AM A SINGLE MOM AND I NEED TO NOT STRUGGLE MUCH WITH A NEW VEHICLE.

Aug 19, 2019

WHILE DRIVING THE CAR IN THE HIGHWAY AND WITH 3 KIDS IN THE CAR I HAD THE BRAKE ,ABS, AND CHECK ENGINE LIGHT UP. I WASN'T ABLE TO DRIVE IT AFTERWARDS. I HAD TO TURN OFF VEHICLE AND WAIT A BIT THEN TURN IT ON AGAIN. THIS HAS HAPPENED TO ME SEVERAL TIMES.I HAVE CALLED THE DEALERSHIP AND THEY HAVE NO RECALLS.MY VEHICLE HAS 50,000 MILES AND HAS BEEN DOING THIS SINCE IT HAD 25,000. THD DEALERSHIP HAS ADVISED ME MY WARRANTY IS EXPIRED AND UNABLE TO FIX IT UNLESS I PAY OUT OF POCKET.

Aug 16, 2019

STEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

2 complaints

THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.

Jul 20, 2019

I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB

Dec 05, 2018

PARKING BRAKE,POWER TRAIN

2 complaints

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Jul 17, 2019

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED ON THE INTERSTATE, THE PARKING BRAKE INDEPENDENTLY APPLIED ITSELF. AS A RESULT, THE VEHICLE WAS ALMOST INVOLVED IN A REAR END COLLISION. THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCLARTHY DANIEL FORD LINCOLN (2609 S WALTON BLVD, BENTONVILLE, AR) WHERE IT WAS DIAGNOSED THAT THE SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 312.

Sep 07, 2018

POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

SERVICE SHIFTER CAME ON ONE EVENING AND WENT OFF UPON SHUTTING THE VEHICLE DOWN AND RESTARTING IT. THE NEXT DAY WOTH NO WARNING I WAS ON THE HIGHWAY WITH MY THREE KIDS. SUDDENLY DASH FLASHED 4X4, TRACTION CONTROL, ERS, AUTO STOP ALL UNAVAILABLE AND THEN THE TRANSMISSION JUST STOPPED FUNCTIONING. I WAS IN THE FAST LANE DOING 70 MPH AND HAD NO POWER WHAT SO EVER. THE RPMS WENT UP AND I HAD NO ACCELERATION WITH THE GAS PEDAL DOWN. I WAS ABLE TO GET TO THE SLOW LANE BUT NOT WITHOUT CAUSING A RIFT IN TRAFFIC, THANKFULLY OTHER DRIVERS WERE ALERT AROUND ME AND LET ME OVER ONCE I HIT MY FLASHERS. THE VEHICLE WAS ACTING AS IF IT WAS STUCK BETWEEN GEARS. OT WOULD ENGAGE IN R, N AND P BUT NOTHING WHEN I PUT IT IN D. CALLED A ROLLBACK AND PER DEALERSHIP EVERY CODE THAT COULD THROW HAS THROWN AND AT MY EXPENSE WE ARE STARTING WITH ENTIRE SHIFTER ASSEMBLY TO THE TUNE OF $900 PARTS AND LABOR. 5 DAYS TO GET PARTS IN! PER SERVICE MANAGER, SERVICE WRITER AND THE MECHANIC WORKING ON MY CAR THIS IS AN ISSUE WITH CHEROKEES & BETTER YET JEEP IS WELL AWARE OF THE ISSUE AND DOESN'T FIND A NEED FOR A RECALL.

Jun 16, 2019

JUST BOUGHT A USED 2017 JEEP CHEROKEE TRAILHAWK 36867 MILES AND THE SERVICE SHIFTER LIGHT HAS COME UP ON THE DASHBOARD WHILE DRIVING DOWN THE HIGHWAY AND ALL LIGHTS NEXT TO PRND TURNED RED. PULLED OVER AND STOPPED TURNED OFF ENGINE, PUT IN PARK AND THE VEHICLE STARTED ROLLING. TURNED ENGINE ON/OFF TWICE THEN GOT IT INTO PARK THEN BACK INTO DRIVE. MADE IT HOME AND VEHICLE STILL HAS ALL LIGHTS NEXT TO PRND ON AND SERVICE SHIFTER MESSAGE REMAINS.

Apr 07, 2019

STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

2 complaints

WHILE DRIVING THIS VEHICLE MADE A RIGHT HAND TURN AND ACCELERATED UPHILL. THE CAR DIED AND LOST ALL SYSTEMS INCLUDING STEERING AND LIMITED BRAKING. I TOOK VEHICLE TO DEALER AND FOUND OUT THIS WAS DUE TO LOW OIL. THIS HAPPENED TWICE WITHIN 4 MONTHS. NO OIL INDICATOR EVER APPEARED IN EITHER INSTANCE. SAID IT WAS A SAFETY FEATURE TO SAVE ENGINE BUT APPARENTLY NOT HUMAN LIVES. IT AS SCARY..I DO NOT TRUST THIS VEHICLE AND WHY IS IT CONSUMING SO MUCH OIL.

Jan 16, 2019

TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER LOST CONTROL OF THE STEERING AND CRASHED INTO A DITCH. DURING THE INCIDENT, THE BRAKES AND STEERING WHEEL MALFUNCTIONED AND WOULD NOT OPERATE, AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE DRIVER SUSTAINED INJURIES TO THE BACK AND BOTH KNEES. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,700. ..UPDATED 10/19/17 *BF

Oct 13, 2017

Crash: 1

Injuries: 1

ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!

Dec 12, 2018

ON FOUR SEPARATE OCCASIONS WHILE STOPPED ON A STEEP INCLINE THE LIGHT TURNED GREEN AND I STEPPED ON THE GAS AND THERE WAS NO RESPONSE FROM THE ENGINE FOR ABOUT 3 SECONDS. THIS CAUSED ME TO ROLE BACKWARDS THEN WHEN THE ENGINE ENGAGED, IT LOUNGED FORWARD ALMOST HITTING THE CAR IN FRONT OF ME. THE VEHICLE WAS TAKEN TO THE DEALERSHIP BUT THEY COULD NOT REPLICATE THE SITUATION FOR A LACK OF HILLS THEREFORE NOTHING WAS DONE. THIS COULD BE A REAL PROBLEM FOR SOMEONE NOT EXPECTING THE SITUATION TO HAPPEN.

Dec 21, 2017

FORWARD COLLISION AVOIDANCE

1 complaint

Jeep Cherokee – Unexpected 4WD / PTU Issue Out of nowhere, my Jeep Cherokee displayed a message on the dashboard saying “Service 4 Wheel Drive.” I was driving normally at the time — no impact, no off-road driving, and nothing unusual occurred beforehand. After taking the vehicle to my mechanic, I was informed that the issue might be related to the PTU (Power Transfer Unit). It seems the system failed without any warning signs. Now, every time I start the car, the same “Service 4 Wheel Drive” message reappears. There are no strange noises or performance issues at the moment, but the warning remains, which is concerning and will need further inspection.

Nov 12, 2025

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

1 complaint

Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking brake switch was installed and programed and told it was ready to go. Picked it up and it did the same thing again and turned on the auto start stop light. Took it back to the dealership and they said water had gotten into the back area and corroded the parking brake module and the connector. They wanted to charge me $2500 to fix. I took the vehicle home and parked it and started doing research. This is a known problem that could affect 1.2 million vehicles. My jeep only has 73,500 miles on it and is regularly serviced. It's driven roughly 4 miles a day. This is a safety issue so why isn't there a recall on it. It is a defect in design not a consumer made issue.

Nov 06, 2025

STEERING,VEHICLE SPEED CONTROL

1 complaint

Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

Aug 12, 2025

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

1 complaint

The contact’s daughter owns a 2017 Jeep Cherokee. The contact was informed that while driving approximately 35 - 40 MPH, the brake pedal was depressed but failed to engage. The vehicle jumped a curb, causing the driver to activate the parking brake to stop the vehicle. The Brake Warning light then illuminated. The vehicle was taken to a certified mechanic who diagnosed that the brake pads were worn. The brake pads were replaced; however, the brake failure warning light illuminated again. The vehicle was returned to the dealer and test-driven. The contact stated that the brakes failed to engage while the vehicle was shifted into reverse. The dealer engaged the parking brake to stop the vehicle. The vehicle was taken to an Auto Parts store and a diagnostic test was performed and a fault for the brake booster was retrieved. The vehicle was not repaired due to the part being out of stock and needing the manufacturer's permission to sell the part. The vehicle was driven to the residence and remained unrepaired. The contact stated that while driving into the garage and depressing the brake pedal, there was a metallic grinding sound coming from the brakes. The contact became aware of NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

Aug 08, 2025

POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but I have not had the second failure diagnosed due to lack of trust in the dealership's work. The issues are plainly visible and reproducible. The vehicle has not been inspected by the manufacturer or insurance representatives. I have filed complaints with the New York Attorney General, DMV, and BBB. I later discovered that an open NHTSA safety recall on the powertrain was issued before the date of sale, but the dealership had me sign a document stating there were no recalls and failed to disclose this recall entirely. I am working with a lawyer and seeking resolution through consumer protection laws and formal complaints.

Aug 01, 2025

SUSPENSION,POWER TRAIN

1 complaint

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the vehicle accelerated, the vehicle was shaking erratically. The vehicle was taken to two independent mechanics where the vehicle was diagnosed with a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the failure was due to a failed PTU. The vehicle was then taken to two Chevrolet dealers where the failure was diagnosed as a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that only parts listed in the recall were covered under the recall. The contact was informed that additional parts were not covered under the recall. The failure mileage was approximately 80,941. VIN tool confirms parts not available.

Jul 18, 2025

POWER TRAIN,ENGINE,BACK OVER PREVENTION

1 complaint

Lost power on thruway in 2017 jeep Cherokee, light came on reading"service electronic stability control ", followed by check engine light. Car is not drivable, been sitting at dealership for almost 3weeks now, currently no remedy for safety recall, and no timeline. I have no vehicle at moment, work fulltime, and am still making payments. Was told I can't have loaner car, both by dealership, and Mopar, and am left in disbelief. Vehicle was already inspected by jeep dealership, said their certain its related to recall. My life is upside down currently, am hopeless

Jul 08, 2025

SUSPENSION,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

I BOUGHT MY CAR IN 2020, IN THAT SAME YEAR I TOOK THE CAR TO THE DEALER BECAUSE "SERVICE SHIFTER" LIGHT KEPT COMING UP. IT WOULD COME UP IN MOMENTS WHERE I WOULD BRAKE OR GAS AND THE CAR SKIPPED BEFORE COMPLETING THE TASK. I ENDED SPENDING $600 FOR THE 'REPAIRMENTS" FOR IT TO NOT GET FIXED. I TOOK IT BACK AGAIN TO GET IT CHECKED OUT AND THE DEALER SAID IT WAS FINE. ITS 2025 NOW AND IM STILL HAVING ISSUES WITH IT AND IT ONLY GOT WORSE. ITS MORE OF A ROUGHER SKIP WHILE BRAKING AND GASING, IT ALSO DOES IT UNEXPECTEDLY AND I GET WORRY THAT IT MIGHT CAUSED A CRASHED AT SOME POINT. IT HAS ALSO AFFECTED THE INITAL ACCELERATION OF THE CAR BECAUSE I HAVE TO PUSH THE GAS ALL THE WAY FOR IT TO GAIN MOMENTUM

Jun 26, 2025

SUSPENSION,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

I SUBMITTED A COMPLAINT ABOUT THE SERVICE SHIFTER THAT I BEEN HAVING SINCE 2020 RIGHT AFTER I FINANCE THE CAR WITH DEALERSHIP. THE PROBLEM CONTINUED AND IT HASNT BEEN RESOLVED EVEN AFTER TAKING IT BACK FOR REPAIRING. RECENTLY ON 6/24/2025 MY CAR STOPPED ON THE EXPRESSWAY, THE SERVICE SHIFTER CAME ON AND ALSO ELECTRICAL THROTTLE SERVICE CONTROL. MY CAR STARTED TREMBLING AND IT WOULD TURN ON BUT I COULDNT DRIVE IT. THE EXPRESSWAY ROAD ASSISTANCE WAS ABLE TO PUSH ME OUT THE EXPRESSWAY AND IN THE PROCESS MY CAR STARTED TO RUN BUT SHAKY STILL AND I WAS ABLE TO GET IT BACK HOME.

Jun 26, 2025

STRUCTURE,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Electronic parking brake engaged and wouldn't release. Possibility of occurrence while driving. Problem has been confirmed by independent service center to have been caused by water leakage into the area where the parking control module is located. Water was found pooling in parking control module which corroded connecters. Vehicle has not been inspected by anyone but the service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Jun 18, 2025

STEERING,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok but never confirmed it with documentation. i have taken it to private mechanics who could not find any issues saying that the problem is internal. the mechanics i have taken it to in the past year have not come to a solution other than to suggest i wait for a resolution to the recall. The service all wheel drive light came on/off about a year ago and was consistant for several months but has turned off for awhile now.

Jun 17, 2025

POWER TRAIN,SERVICE BRAKES

1 complaint

My parking brake goes on out of the blue and my warning lights next to the shifter are on indicating there is a problem. My mechanic cannot fix it and the dealership said there is a recall but does not have a remedy, but says it is a SAFETY ISSUE.(!) I am afraid I will get into an accident. Please advise.

Mar 18, 2025

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. t'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.

Mar 05, 2025

STEERING,SUSPENSION

1 complaint

My Jeep Cherokee(vin [XXX] ) was being flat towed behind a class a motorhome. On 4 separate occasions the front wheels of the jeep started bucking right to left and back to opposite side causing the whole motorhome to violently vibrate. 1) The first time it happened was at about 15 mph while turning left onto a connecting road. It started vibrating so I pulled to side of street and stopped. After getting out and discovering nothing of note I started off and the wobble was gone. 2) Second time was while driving at around 50 mph. There was a bump and grade change in the road and the wobble started. Much more violent than the first. I had to stop while in the traffic lane, with no place to pull over. This time I could see the wobble in the rear camera of the motorhome. Jeep was violently bucking back and forth as before but much stronger. 3) Slower speed at about 20 mph it happended again. Had to come to a stop before it corrected. 4) 40 mph and a very subtle road surface change caused wobble. I disconnected Jeep and drove it by itself to home. Never had an incident other than while being towed. This has happened 4 times in the past 5 trips of around 300 miles each. Since then I have discovered articles about "Jeep Death Wobbles" and have not found any evidence where Jeep has even acknowledged there is an issue. Until I see user manual that mentions a "Mopar Wiring Kit" that needs to be installed. I do not know if this is considered a recall or if is an after thought mentioned in the manual. At any rate the Jeep was sold as a flat towable vehicle and Jeep should stand behind it and install the Mopar fix as a safety fix at no charge to customers who bought it as a flat tow vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Apr 14, 2024

ELECTRICAL SYSTEM,BACK OVER PREVENTION

1 complaint

I parked my car and went into the store came back out tried to start my car and the message Service Transmission Restart in Park With Vehicle at Zero Speed appeared on the dashboard and my car wouldn’t start

Jan 27, 2024

STRUCTURE

1 complaint

The contact owns a 2017 Jeep Cherokee. The contact stated that there was an abnormal odor inside the vehicle. The contact stated that while entering the vehicle after it rained, the odor worsened. The contact stated that upon inspecting the vehicle, she lifted the rear driver's side carpet, and noticed that the floorboard on the rear driver's side was soaking wet, and there was mold. The contact used a towel to soak up the water. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

Jan 26, 2024

ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER

1 complaint

I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side .y mirror wouldn't call 911 I have photos

Dec 31, 2023

Crash: 1

Injuries: 1

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

After the weekend rain, I went to start the 2017 Jeep Cherokee it did not start. I had the battery car jumped and it started up when driving it the steering wheel locked up. The dashboard started to display antilock brake assist off system, power steering assist off system, service transmission restart in Park with vehicle 0 speed, and so many red lights started flashing afterwards. I was in the car with my children a car that was coming behind me had to swerve around me as my car instantly stopped. This could’ve been a horrific or fatal car accident. I just hit my car check to renew my plates the emissions pass and everything safety was good. With this current situation, I would now have to get my car back to the dealership for further inspection, and will be without a car.

Oct 31, 2023

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

1 complaint

Shifter alarm and need to stop the car to reset. Terrible on the highway engine will shut down. Temperature overheating stopped car working.

Oct 04, 2023

POWER TRAIN,WHEELS,ENGINE

1 complaint

In the first incident, the engine stalled. Next incident, warning lights on the dash appeared (engine light, traction light, and throttle control) and when pressing on the gas peddle, the car would not respond (would not increase speed). I had to put on flashers to a warn car behind me. Very scary. Bringing in for service ASAP.

Oct 04, 2023

STEERING,SUSPENSION,POWER TRAIN

1 complaint

I brought car in for oil change and was told the R front axle was leaking. Brought it to dealer for repair and told Both that both front and rear axles needed to be replaced along with PTU. Was informed that the that was ordered was cancelled b/c 800 people across the country were looking for the same part. There were no safety warnings. I was told very unsafe to drive b/c front axle came out of PTU.

Jul 19, 2023

POWER TRAIN,WHEELS

1 complaint

The vehicle at close to the end of the powertrain warranty of 5 year 60,000 miles had the transmission go out. The actual mileage was 55,733. There were no actual dashlights lights prior to the incident. Basically the vehicle would actually go into reverse. The vehicle was then taken to a repair shop for an expensive replacement. The transmission shifter was also needing replacement. Two wheel sensors also were a problem and were in need of repair.

Mar 02, 2023

ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.

Feb 16, 2023

POWER TRAIN,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.

Jan 27, 2023

ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER

1 complaint

Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.

Dec 15, 2022

SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER

1 complaint

The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.

Dec 02, 2022

POWER TRAIN,AIR BAGS

1 complaint

Air bag light came on at 36,500 miles Went off and on several times then stayed on reported to chrysler but out of warranty 66,000 miles 4wheel drive light come on gear shift light come on and off several times took to dealer service department they said PTU UNIT needs replacement 3,000 dollars Called chrysler no help out of warranty

May 24, 2022

VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE

1 complaint

Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.

May 09, 2022

POWER TRAIN,BACK OVER PREVENTION

1 complaint

My 2017 Jeep Cherokee started flashing the light service 4Wd the vehicles has always been maintained and this just started about 6 monrhs ago this jeep has had recalls in the past. But now as of today these warnings began after getting back into my jeep. TO COMPLETE NEUTRAL SHIFT PUT TRANS IN NEUTRAL. THAN 4WD NEUTRAL WARNING VEHICLE MAY MOVE EVEN IN PARK and I feel this is putting my life and others in danger

Mar 06, 2022

LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2017 Jeep Cherokee. The contact stated that the rear hatch failed to open as needed. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. On April 19, 2022 the vehicle was taken to the Landmark Dodge Chrysler Jeep at 6850 Mount Zion Blvd, Morrow GA 30260 for software recall update. The customer service rep was asked to check the locked rear liftgate that would not open. He stated it would be $195 just diagnose it. Dodge Chrysler Jeep Ram customer service was called prior to the recall appointment and provided no corrective measure. I was advised to ask the dealer when I went in for the software recall update. I cannot access emergency roadside equipment without opening the rear liftgate which makes the vehicle unsafe. I have read several other similar complaints online.

Feb 22, 2022

AIR BAGS,SEAT BELTS,SERVICE BRAKES

1 complaint

Initially started with parking brake coming on and it took 15 mins of pushing and pulling the button/switch and turning car on and off. Then service air bags light came on. Next was saying passenger and driver seat belts not buckled even tho both were buckled. Then abs light came on. Mechanic determined it was OCR sensor located under center console. Apparently can only get part from jeep and its $400. Ordered and the Jeep wont recognize it so replacement had to be ordered. Now tire pressure light is on as well. Says front driver and rear passenger are low even tho all tires are at 34psi. The seat belt dinging is constant even tho belts are buckled. I have no cruise control. Over past 2 weeks have had the parking brake issue twice. The rest of issues are constant. So now driving around waiting on part with constant worry my parking brake will engage. Other issues are inconvenient and annoying but the brake and airbags are saftey issues. Also my odometer blinks constant too.

Oct 02, 2021

AIR BAGS,FORWARD COLLISION AVOIDANCE

1 complaint

I went into a ditch hit two trees and a culvert before stopping and no airbags were deployed My 2017 jeep is a total loss lucky I didn’t receive any major injuries , a laceration to my face quick need to be closed and brusing and scrapes. Mentally I am not okay know it could have been with my children in the vehicle but that day it was just myself

Sep 17, 2021

Crash: 1

Injuries: 1

EXTERIOR LIGHTING,STRUCTURE,UNKNOWN OR OTHER

1 complaint

I have a photo of this sticker. Inside on the car's body frame of the driver's side of my 2017 JEEP, there is a sticker that says: THIS VEHICLE MAY INCLUDE MERCURY -- added devices installed by the manufacturer: Video display (which I have to touch to operate the radio and phone call free feature) Navigation/Camera Display (which I have to touch to operate the radio and phone call free feature) HDI Headlamps (which I touch when I wash my car) Remove devices before vehicle's disposal. Upon removal of devices, please reuse, recycle or dispose as hazardous waste. When I travel (on a straight road like Interstate 5 in Washington and Oregon) for more than 3 hours, I get nauseous, dizzy, and do not feel well for hours afterwards. This has been an on-going scenario. I had asked my mechanic to check the AC system, clean all of the vents, and replace the filters and it still did not fix my reaction to driving in the car or being just a passenger. This is unacceptable! Please recall and rectify this hazardous situation immediately among all owners of a 2017 JEEP. Why it is always in the hands of the consumer to make things right? Why can't corporations just do the right thing for its customers and the earth? This blatant irresponsibility and corporate greed is getting so old. FYI: Health Effects of Mercury Exposure The inhalation of mercury vapour can produce harmful effects on the nervous, digestive, and immune systems, lungs and kidneys, and may be fatal. The inorganic salts of mercury are corrosive to the skin, eyes and gastrointestinal tract, and may induce kidney toxicity if ingested. [March 31, 2017] https://www.who.int/news-room/fact-sheets/detail/mercury-and-health#:~:text=Health%20effects%20of%20mercury%20exposure&text=The%20inhalation%20of%20mercury%20vapour,induce%20kidney%20toxicity%20if%20ingested. https://www.epa.gov/mercury/health-effects-exposures-mercury https://www.atsdr.cdc.gov/sites/toxzine/mercury_toxzine.html COMPLETED FORM 09/16/2021

Sep 16, 2021

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

My car completely cut off while driving it on 2 separate occasions on 6/14 & 6/29. I was going 15-20 mph and slowing down for a stop light both times. The car just cut off without any warning. Once I put it in park I was able to start it back up without a problem. I took it to get serviced and the shop said there were multiple faulty computer codes so they reset the system. They advised me to call the dealership to see if there is a recall. I called a dealership and there is not a recall. They told me to bring it in so they could do a diagnostic test and check the fuel system. The earliest appointment at 2 dealerships I called is a month out and if I scheduled a drop-off appointment that could be done in about 7-10 days.

Jul 01, 2021

STEERING,POWER TRAIN,UNKNOWN OR OTHER

1 complaint

DOESN'T SEEM TO BE TURNING RIGHT. A LOT OF CLICKING MAKING NOISE WHEN I BACK UP. AND TURN WHEEL.

Apr 04, 2021

STEERING,POWER TRAIN,SERVICE BRAKES

1 complaint

I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!

Mar 14, 2021

SUSPENSION,POWER TRAIN,ENGINE

1 complaint

SO I GOT MY CAR IN APRIL 7, 2020. MY CAR HAS BEEN IN AND OUT OF THE SHOP FOR THE PAST COUPLE MONTHS. TO MY ENGINE STALLING OUT TO MY CAR NOT. SHIFT THAT RIGHT WAY. A NEW TRANSMISSION WAS PUT IN JANUARY 2021. MY ELECTRIC STUFF IN THE CAR GOES IN AND OUT ALL THE TIME. SO IT M MESS UP THE COMPUTERS THIS CAR HAS NOW HAD 4 NEW COMPUTERS PUT IN THE CAR AND I'M STILL HAVING PROBLEMS WITH IT. AND IT DOES THIS ANYWHERE ON HIGHWAY CITY STREET.

Mar 11, 2021

STRUCTURE,UNKNOWN OR OTHER

1 complaint

WATER WAS FOUND PUDDLING THE DRIVER SIDE FLOOR BOARD AND DRIVER SIDE PASSENGER FLOORBOARD. THERE WAS FOUND THAT THE FACTORY DID NOT SEAL A SEEM BETWEEN THE WHEEL WELL AND THE FIREWALL CAUSING THE LEAK. EVIDENTLY THIS WAS A COMMON PROBLRM ACCORDING TO JEEP FORUMS. THE STANDING WATER IS VERY HARD TO GET OUT AND IS CAUSING FOWL SMELL. ALL OF THIS OCCURS AFTER I HAD TAKEN MY VEHICLE THROUGH ITS FIRST AUTOMATIC CAR WASH.

Mar 05, 2021

SUSPENSION,UNKNOWN OR OTHER

1 complaint

AFTER SERVICE SHIFTER RECALL WAS FIXED IT STILL CONTINUES TO COME ON, MY SHOCKS ARE LEAKING, POOFS OF SMOKE COME OUT OF MY VENTS, CHECK ENGINE LIGHT GOES OFF AND ON, MY HEATER AND AIR ONLY WORKS SOMETIMES, AND I HAVE REPLACED MY BATTERY 4 TIMES. I ONLYII

Jan 13, 2021

POWER TRAIN,FORWARD COLLISION AVOIDANCE

1 complaint

SEVERAL MONTHS AGO THE SERVICE SHIFTER WARNING LIGHT BEGAN COMING ON RANDOMLY WHEN STARTING THE CAR AND STAYED ON UNTIL THE CAR WAS TURNED OFF. THEN THE ENGINE LIGHT, PARK ASSIST UNAVAILABLE AND SERVICE EMERGENCY BRAKE WARNING LIGHTS CAME ON RANDOMLY WHILE DRIVING. THE DEALERSHIP INSTALLED A NEW BATTERY BUT SERVICE SHIFTER WARNING LIGHT STILL COMES ON RANDOMLY WHEN STARTING THE CAR AND STAYS ON UNTIL THE CAR IS TURNED OFF. TOOK IT BACK TO THE DEALERSHIP WHO THEN REPLACED THE WHEEL SPEED SENSOR. SERVICE SHIFTER LIGHT CONTINUES TO COME ON RANDOMLY WHEN TURNING ON THE CAR AND STAYS ON UNTIL THE CAR IS TURNED OFF.

Dec 17, 2020

STEERING,VEHICLE SPEED CONTROL,WHEELS

1 complaint

ELECTRICAL SYSTEM: WIRING DETAILS ISSUED JUNE 4, 2018 RECALL ID 299936 NHTSA CAMPAIGN #18V332000 VEHICLES AFFECTED 4,815,661 COMPONENT AFFECTED ELECTRICAL SYSTEM: WIRING POWER TRAIN: DRIVELINE: DIFFERENTIAL UNIT DETAILS ISSUED JULY 14, 2020 RECALL ID 314017 NHTSA CAMPAIGN # 20V343000 VEHICLES AFFECTED 67,248 COMPONENT AFFECTED POWER TRAIN: DRIVELINE: DIFFERENTIAL UNIT WHEELS: RIM DETAILS ISSUED OCTOBER 13, 2017 RECALL ID 269528 NHTSA CAMPAIGN # 17V543000 VEHICLES AFFECTED 22,242 COMPONENT AFFECTED WHEELS: RIM

Dec 05, 2020

UNKNOWN OR OTHER,BACK OVER PREVENTION

1 complaint

SERVICE SHIFTER LIGHTS CAME ON WHEN I PUT IT IN REVERSE FROM PARK POSITION

Nov 18, 2020

ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.

Oct 03, 2020

POWER TRAIN,VISIBILITY/WIPER

1 complaint

THE SHIFTER DOES NOT SHIFT THE GEARS CORRECTLY NOT COMMUNICATING TO THE ENGINE ALL LIGHTS ARE RED ON SHIFTER GEAR MAKING IT UNSAFE TO DRIVE. THE WINDSHIELD WIPER HOSE WAS NEVER ADDED TO PASSENGERS SIDE MAKING VISIBILITY HARD IN SLUSH OR WINTER WEATHER WITH ONLY THE DRIVER SIDE HOSE HOOKED UP IT DOESN'T CLEAR THE WINDSHIELD PROPERLY

Sep 24, 2020

POWER TRAIN,STRUCTURE

1 complaint

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS. THE CONTACT TOOK THE VEHICLE TO EASTGATE CHRYSLER JEEP DODGE RAM (500 SHADELAND AVE, INDIANAPOLIS, IN 46219; (317) 352-9361) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE DUE TO THERE NOT BEING A WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO REPLACED THE SHIFTER AND THE WIRING HOUSING. THE FAILURE PERSISTED. THE CONTACT STATED THAT SHE NOTICED THAT WHEN IT WAS COLD OUTSIDE THEY NOTICED THAT THE DRIVER'S SIDE FRONT DOOR WAS EXTREMELY DIFFICULT TO OPEN. THE CONTACT STATED THAT ONCE THE TEMPERATURE WAS WARMER, SHE COULD HEAR WATER MOVING AROUND INSIDE THE DOOR. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 516.

Sep 23, 2020

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING DOWN D RTHE HIGHWAY MY JEEP SHUT OFF MID MOTION, MY DAUGHTER AND I WERE IN THE MIDDLE OF A 4 WAY. WE COSTED TO SIDE OF ROAD I CRANKED IT 5-6 TIMES THEN IT STARTED . WHEN MY CHEROKEE STOPED THE DASH READ SHIFT TO PARK THEN SELECT A GEAR. THE NEXT TIME IT DIED AGAIN IN THE MIDDLE OF THE ROAD I WAS RUNNING 55 MPH, THE OIL LIGHT FLICKERED FOR A SPLIT SECOND AND THE CAR DIED. THE CAR LOT I BOUGHT FROM SAID THEY FOUND NO ISSUE THIS IS AN ISSUE IT IS GOING TO GET ME OR MY KIDS HURT. I HAVE NO WARNING WHEN IT WILL SHUT DOWN. THE ONLY LIGHTS THAT COME ON IS THE SHIFT INTO PARK PRESS BRAKE SELECT GEAR. IT IS TERRIFYING I USE THIS JEEP CHEROKEE TO TRANSPORT MY KIDS. IT IS HAPPENING MORE FREQUENTLY.

Sep 10, 2020

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED. THE BRAKE PEDAL WAS DEPRESSED AND SEIZED. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS LOCATED AT 4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981, WHERE THE CONTACT WAS INFORMED THAT AN OIL CHANGE WAS NECESSARY. THE VEHICLE RECEIVED AN OIL CHANGE BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO PIEDMONT CHRYSLER DODGE JEEP RAM LOCATED AT 4015 CLEMSON BLVD, ANDERSON, SC 29621, (864) 305-4234, AND WAS INFORMED THAT AN OIL CONSUMPTION TEST WAS NECESSARY. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VALVE COVER. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE VALVE COVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED SHORTLY AFTERWARDS THE NUMBER 3 CYLINDER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE REPAIRED HOWEVER, THE VALVE COVER STARTED LEAKING AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

Sep 09, 2020

POWER TRAIN,STRUCTURE,WHEELS

1 complaint

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. ADDITIONALLY, THERE WAS WATER ENTERING THE VEHICLE AT THE WHEEL HUB LINER AT THE BOLT HEAD. THE CARPET WAS WET FROM WATER INTRUSION INTO THE CABIN OF THE VEHICLE. THE CONTACT STATED THE RAIN WATER CAUSED THE VEHICLE TO RUST. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHERE THE CONTACT WAS INFORMED THAT THE SHIFTER NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THE FAILURE WAS LIKE SERVICE BULLETIN: 2301516 A. THE FAILURE MILEAGE WAS 50,000.

Sep 08, 2020

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

BROUGHT USED CAR AT 45000 MILES. GOT SERVICE SHIFTER LIGHT AND CHECK ENGINE LIGHT (PE420 CATALYTIC CONVERTERS). SERVICE SHIFTER LIGHT APPEAR RANDOMLY WHEN DRIVING FROM 10-60 MPH, AND GOES AWAY WHEN TURNING OFF CAR. HAS RETURNED EVERY 3 DAYS FOR ONE WEEK. CHECK ENGINE LIGHT REMAINS ON FOR ENTIRE WEEK. REAR PASSENGER SIDE DOOR LOCK DOES NOT RESPOND TO LOCK/UNLOCK BUTTON PRESS. REVERSE CAMERA DOES NOT DISPLAY CLEAR IMAGE.

Aug 24, 2020

AIR BAGS,STRUCTURE

1 complaint

VEHICLE WAS IN AN ACCIDENT ON 06/27/2020. THE VEHICLE WAS TRAVELING AT APPROXIMATELY 45 MPH ON A ROAD FLIPPED 6-8 TIMES AND IMPACTED 3 TREES. NO AIRBAGS WERE DEPLOYED.*DT*JB

Jul 08, 2020

Crash: 1

Injuries: 1

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

THE CAR HAS A SERVICE SHIFTER LIGHT ON AND ALL THE LIGHTS ON THE SHIFTER ARE LIT RED FOR EXAMPLE THE PARKING, REVERSE, DRIVE, NEUTRAL. THE CAR STARTED DRIVING REALLY ROUGH AND NOW THERE IS A RATTLING NOISE. BOUGHT THE CAR AROUND 1 MONTH AGO AND IT IS ALREADY GIVING PROBLEMS. THE CAR ONLY HAS 19,000 MILES AND WHEN I GOOGLED THE PROBLEM I SEE SEVERAL PEOPLE HAD THE SAME PROBLEM THEN THE DEALER FIXED THE PROBLEM CHARGING SOME PEOPLE BUT THE PROBLEM CAME BACK AS WELL AS CAUSING LEAKS OR OTHER PROBLEMS. THE VEHICLE WAS SITTING AT HOME THEN WHEN TURNED ON THE LIGHTS CAME ON AND THEN TURNED OFF THE LIGHTS WENT OFF A COUPLE TIMES BY RESTARTING THE ENGINE BUT NOW IT ALWAYS STAYS ON AS WELL AS CAUSES A RATTLING NOISE AS WELL AS VERY ROUGH DRIVING.

Jun 29, 2020

POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?

Mar 17, 2020

Crash: 1

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THIS HAPPENS EVERY DAY WHILE DRIVING. I WILL BE DRIVING (NO CERTAIN SPEED) BUT I WILL HEAR A "DING" & I LOOK AT MY SCREEN & IT SAYS "SERVICE SHIFTER" AND ALL MY LIGHTS LIGHT UP ON MY GEAR SHIFTER. MY JEEP TENDS TO HAVE HARD SHIFTING ONCE THIS OCCURS. I THEN HAVE TO STOP, TURN MY CAR OFF AND TURN IT BACK ON. (THE PICTURES I'M ATTACHING ARE FROM LAST WEEK. HOWEVER, THIS HAS BEEN HAPPENING FOR AWHILE)

Mar 10, 2020

STEERING,SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

MY SERVICE SHIFTER LIGHT HAS CAME UP 3 SEPARATE TIMES. THE LAST TIME IT CAME ON, MY JEEP TOOK ITSELF FROM DRIVE TO PARK WHILE I WAS IN MOTION, LOCKING UP MY TIRES AND STEERING WHEEL. I COULD NOT GET MY PARK BACK INTO DRIVE, AND IT CAUSED ME TO SLIDE OFF THE ROAD. IT HAS HAPPENED ON 3 SEPARATE OCCASIONS. I HAVE ALSO HAD MY BLUETOOTH AND MY RADIO MALFUNCTIONING. IT CHANGES STATIONS AND VOLUME BY ITSELF, SWITCHES BETWEEN AM AND FM AND CHANGES VOLUME RANDOMLY. MY U CONNECT BLUETOOTH STOPPED WORKING ENTIRELY.*DT*TP CONSUMER STATED WHILE DRIVING VEHICLE SHIFTED FROM DRIVE TO PARK AND THE TIRES HAD LOCKED UP. INCIDENT HAPPENED AGAIN FRIDAY MARCH 13TH. WHILE DRIVING SERVICE SHIFTER LIGHT CAME ON. VEHICLE WAS TOWED TO A LOCAL DEALER AND REPAIRED.*JB*DT*TP*DT*DT *AS

Mar 07, 2020

STEERING,SERVICE BRAKES

1 complaint

MY JEEP ALONG WITH SEVERAL OTHER HAVE BEEN AFFECTED BY THIS! SERVICE SHIFTER AND ALL THE LIGHTS COME ON THE SHIFTER. JUST DRIVING DOWN THE HIGHWAY THAT ALERT APPEARED

Mar 04, 2020

POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

THE CAR'S CRUISE CONTROL WAS ENGAGED WHILE CLIMBING A SLIGHT HILL ON THE FREEWAY. THE CAR FAILED TO STOP ACCELERATING AT 60 MPH (SET SPEED LIMIT). THE CRUISE CONTROL BUTTON NOR PRESSING THE BRAKES WOULD DISENGAGE THE SYSTEM. AFTER APPROXIMATELY 10 SECONDS, THE CAR ACCELERATED TO 75 MPH AND FINALLY DISENGAGED. THIS WAS DURING THE NIGHT, WITH MODERATE RUSH HOUR TRAFFIC ON HIGHWAY 16 NEAR PORT ORCHARD, WA. THE DEALER (WEST HILLS CHRYSLER, BREMERTON WA) CANNOT FIND AN ERROR CODE AND REFUSES TO REPAIR THE VEHICLE. I DEEM THE VEHICLE UNSAFE TO DRIVE WHILE USING THE CRUISE CONTROL SYSTEM.

Feb 26, 2020

SUSPENSION,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE VEHICLE HAS HAD MULTIPLE PROBLEMS SINCE MY PURCHASE DATE ISSUES WITH THE SUNROOF WHICH HAS CONTINUED TO PERSIST, AS WELL AS A STRUT, HUB, STRUT ASSEMBLY, ELECTRONIC PARKING BRAKE AND ALSO NOW THAT I HAVE TAKEN IT IN THERE ARE MORE PROBLEMS ARISING AND NOW I HAVE A CHECK ENGINE LIGHT ON SERVICE ALL BRAKE SYSTEM LIGHTS ON AND LIGHT AND TRACTION CONTROL LIGHT ON AND ALSO A 4WD SYSTEM UNAVAILABLE LIGHT ON AFTER TAKING IT IN TO GET FIXED AND THE DEALERSHIP FIXES ONE PROBLEM AND MORE KEEP ARISING! THE VEHICLE WAS PARKED AND THEN WHEN I TURNED IT BACK IN THAT'S WHEN THE PARKING BRAKE WOULD NOT DISENGAGE AND THEN THE SUNROOF AND POPPING SOUNDS WERE HAPPENING WHILE DRIVING. THE TRANSMISSION ISSUE IS WHEN I AM DRIVING IT IS SHIFTING WAY TO OFTEN AND SHIFTING VERY WONKY. THEN ALSO WHEN SHIFT THE TRANSMISSION INTO GEAR IT DOESN'T ENGAGE AND THEN WHEN IT DOES IT LITTERALLY COULD THROUGH YOU FORWARD IN YOUR SEAT WHEN IT FINALLY ENGAGES.

Feb 13, 2020

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.

Dec 25, 2019

STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

CAR WILL SHUT OFF WHILE IN MOTION DRIVING IN THE MIDDLE OF HIGHWAY TRAFFIC. BRAKES AND GAS WON'T WORK. POWER STEERING FUNCTION IS LOST. ERROR MESSAGE ON DASH READS SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED.

Nov 18, 2019

WHEELS,ENGINE

1 complaint

SINCE JANUARY OF 2018 I HAVE BEEN HAVING CONSTANT PROBLEMS INTERNALLY WITH MY JEEP. I GOT THE JEEP IN APRIL OF 2017 WITH 14 MILES TOTAL ON IT. THE JEEP DEALERSHIP NEVER ROTATED MY TIRES WHEN THEY CHANGED MY OIL AND TOLD ME THEY DID ROTATE MY TIRES RESULTING IN ME HAVING TO GET A BRAND NEW SET OF 4 TIRES IN 2018 BECAUSE ALL THE TIRES WENT COMPLETELY BALD (TOO DANGEROUS TO DRIVE ON). MY FIRST OF 4 CYLINDERS WENT OUT IN JANUARY 2019 THAT WAS FIXED ON WARRANTY. SECOND CYLINDER OF 4 THAT WAS A DIFFERENT CYLINDER THAN THE FIRST WENT OUT FEBRUARY OF 2019 THE JEEP DEALERSHIP GAVE ME A GOOD YEAR PROGRAM AND MADE ME PAY A FEE AND THEY FIXED ALL 4 CYLINDERS. CURRENTLY IN NOVEMBER 2019 MY ENGINE LIGHT IS COMING ON AND I DO NOT KNOW WHAT THE ISSUE IS NOW. I HAVE TALKED TO SEVERAL JEEP DEALERSHIPS THAT HAS NOT SEEN THIS ISSUE ON OTHER JEEPS SO I REALLY BELIEVE I GOT SOLD A POORLY MANUFACTURED JEEP.

Nov 12, 2019

POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

I WAS GOING DOWN THE ROAD AND I HEARD A DING. I LOOKED AT WERE MY MPH IS DISPLAYED AND IT WAS SHOWING SERVICE SHIFTER AND ALL THE LIGHTS WHERE THE SHIFTER IS WAS LITE UP.

Oct 02, 2019

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.

Sep 16, 2019

POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.

Jul 21, 2019

ELECTRICAL SYSTEM,WHEELS,UNKNOWN OR OTHER

1 complaint

CAR HAS BEEN IN SHOP NUMEROUS TIME SHIFTER SERVICE 3 TIMES ALTERNATOR ENGINE 4 TIMES, NEW TIRES NEEDED AT 20,000 MILES ETC. STOPS WORKING SHUTS OFF NUMEROUS TIMES ON HIGHWAY IN MOTION!!!

Jul 03, 2019

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

SERVICE SHIFTER MESSAGE KEEPS COMING UP AND ALL LIGHTS ON GEARS TURN RED AND I HAVE SEEN A LOT OF COMPLAINTS ON THIS MODEL JEEP. IT HAPPENS WHEN SWITCHING GEAR, PARKING, DRIVING. IT NEEDS TO BE RECALLED!

Jun 26, 2019

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

DRIVING TO WORK THIS MORNING, TURN INTO A BUSY ROAD AND MY LIGHTS STARTED FLASHING ON THE DASH AND SAID THAT YOU CAN'T SHIFT GEARS WHILE IN MOTION.. OBVIOUSLY I HADN'T DONE THAT.. TOOK 3 MINS JUST TO GET THE CAR TO TURN OFF SINCE EVERYTHING WAS LOCKED UP.. LET IT SIT ONCE OFF, DIDN'T WANT TO START.. DID IT AGAIN AND FINALLY IT STARTED AND THE LIGHTS WERE NO LONGER LIT UP! DO THE RECALL ALREADY! OBVIOUSLY WITH ALL THE OTHER COMPLAINTS IT'S A JEEP ISSUE, NOT AN OPERATOR ISSUE..

Jun 20, 2019

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MESSAGE ON DASH CAME UP SAYING SERVICE SHIFTER. ALL LIGHTS ON AROUND THE SHIFT STICK. CALLED DEALER N THEY SAY IT'S A 'COMMON PROBLEM WITH JEEPS' AND I NEED A SHIFTER MODULE N WIRING. I LOOKED IT UP ON INTERNET N THERE ARE MANY GROUPS WITH THIS COMPLAINT. SOME SAY THEIR AUTO DIED WHILE DRIVING OR GEARS WON'T SHIFT RIGHT. WHY NO RECALL?? APPARENTLY IT'S BEEN GOING ON FOR FEW YEARS. THEY NEED TO FIX THE PROBLEM! I WAS DRIVING AND WHEN WARNING COMES ON THE MPH N STUFF DOESN'T SHOW ON DASH N LIGHTS ARE LIT UP ON GEAR. VERY DISTRACTING!

Jun 20, 2019

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I WAS ATTEMPTING TO MERGE ONTO THE INTERSTATE WHEN MY JEEP SHUT OFF ON ME WHILE ON THE ENTRANCE RAMP. MY CAR DISPLAY FLASHED THE BATTERY SYMBOL AS WELL AS THE OIL LIFE SYMBOL (OIL LIFE WAS AT 55% ACCORDING TO VEHICLE DISPLAY). IT TOOK SEVERAL MINUTES BEFORE MY JEEP WOULD START AGAIN. I AM UNSURE IF THE EXACT CAUSE BUT I WOULD ASSUME THAT IT IS A SAFETY FEATURE TO PROTECT THE ENGINE, HOWEVER IT PUT ME IN A SITUATION THAT COULD HAVE EASILY COST ME MY LIFE.

Jun 09, 2019

AIR BAGS,SEAT BELTS

1 complaint

MY HUSBAND AND I WERE INVOLVED IN A 4 CAR PILE UP ON THE 3 LANE HIGHWAY. TRAFFIC ABRUPTLY STOPPED SEVERAL CARS IN FRONT OF US ON THE HIGHWAY AND CARS WERE SWERVING TO MISS THE TRAFFIC STOPPED. THE 2 CARS IN FRONT OF US AND OUR CAR WERE ALL ABLE TO GET STOPPED WITHOUT HITTING EACH OTHER. WE WERE STATIONARY (STOPPED) WHEN WE HEARD SQUEALING TIRES AND WERE REAR ENDED BY A F250 HAULING A TRAILER FULL OF FIREWOOD AT A HIGH RATE OF SPEED. THIS TRUCK THEN PUSHED US FORWARD INTO THE VEHICLE IN FRONT OF US. WHICH THEN PUSHED THAT CAR INTO THE VEHICLE IN FRONT OF IT. SO, OUR VEHICLE WAS HIT FROM BEHIND AND THEN IN THE FRONT. THERE IS SEVERE DAMAGE TO THE VEHICLE, AND IT HAS BEEN DEEMED A TOTAL LOSS BY INSURANCE. MY CONCERN IS THAT NOT ONE AIRBAG DEPLOYED DURING THIS ACCIDENT. IN ADDITION, THE DRIVER'S SIDE SEAT BELT DID NOT LOCK PROPERLY. IT WAS PULLED ALMOST ALL THE WAY OUT AND THEN LOCKED. MY HUSBAND IS NOT A BIG GUY SO IT SHOULD OF LOCKED RATHER QUICKLY AND NOT AT THE END OF THE BELT. AS A RESULT, OF THE MALFUNCTIONING EQUIPMENT MY HUSBAND FLEW FORWARD HITTING HIS FACE AND CHEST ON THE STEERING WHEEL. HE DID SUSTAIN INJURIES TO HIS FACE AND BODY FROM THE ACCIDENT. I WOULD LIKE TO REQUEST THAT THE AIRBAG AND SEAT BELT ISSUED BE LOOKED AT. IT DOES APPEAR THAT SOME OTHER JEEP MODELS OF THE SAME YEAR HAVE SOME RECALLS FOR AIR BAG ISSUES. I HAVE INCLUDED PICTURES OF MY DAMAGED VEHICLE AND THE SEATBELT. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Jun 06, 2019

Crash: 1

Injuries: 2

STEERING,VEHICLE SPEED CONTROL,ENGINE

1 complaint

MY 2017 JEEP CHEROKEE WITH LITTLE UNDER 45,000 STALLED THIS MORNING ON MY WAY TO WORK. THE CAR LOST STEERING/BRAKING CONTROL. THE BATTERY LIGHT CAME ON AND STATED I NEEDED TO SHIFT TO PARK THEN TO DESIRED GEAR. MY JEEP WOULD NOT RUN AT THIS POINT. I HAD TO WAIT A GOOD 5 MINUTES UNTIL I WAS ABLE TO ATTEMPT STARTING MY VEHICLE. HOWEVER, WHEN ATTEMPTING TO START THE VEHICLE IT DID NOT START ON THE FIRST 2 TRIES. THE 3RD TIME IT FINALLY STARTED. FURTHERMORE, AFTER LETTING MY VEHICLE SIT AND COOL ONCE I GOT TO MY WORK LOCATION WHICH IS 40 MILES AWAY. I AND ANOTHER CO WORKER CHECKED THE OIL, AND THE OIL BARELY REGISTERED ON THE DIPSTICK. I WILL BE GOING TO GET THE OIL CHANGED AGAIN SINCE THE OIL WAS DARK AND SMELLED BURNT. THIS IS NOT THE FIRST TIME I'VE HAD ISSUED WITH THE JEEP CHEROKEE. THE OTHER INSTANCE ALL THE SHIFTING GEARS ON THE CONSOLE LITE UP AND A MESSAGE ON THE DASH STATED TO SHIFT INTO THE DESIRED GEAR. THIS TOO HAPPENED WHILE I WAS DRIVING. THIS IS UNSAFE, ESPECIALLY IN THE FIRST INSTANCE WHEREAS YOU LOSE ALL CONTROL OF YOUR VEHICLE. I HAVE CALLED THE DEALERSHIP TO HAVE THE VEHICLE CHECKED OUT; HOWEVER, THEY ARE UNABLE TO GET MY VEHICLE SERVICED UNTIL 2 WEEKS AFTER THIS OCCURRENCE.

Jun 03, 2019

SUSPENSION,WHEELS

1 complaint

2017 JEEP CHEROKEE WITH ONLY 37000 MILES THE INTIRE FRONT END FELL OUT WHILE DRIVING CAUSING AN ACCIDENT. WHEEL, INTIRE HUB ASSEMBLY, AXLE, AND STRUT. WHILE THANKFULLY TRAVELING LOW SPEEDS IN THE CITY

May 17, 2019

Crash: 1

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THIS PROBLEM HAS OCCURRED AT LEAST 4 TIMES IN A 2 WEEK PERIOD. WHILE DRIVING ON SERVICE STREETS A PINGING NOISES GOES OFF..THE BATTERY LIGHT A LIGHTENING BOLT AND SHIFT INTO DRIVE APPEARS AND LASTS A FEW SECONDS. THE STEERING WHEEL GETS VERY HEAVY AND HARD TO TURN. THE VEHICLE TURNS OFF! THE RADIO CONTINUES TO PLAY. I CANNOT SHIFT INTO PARK. WHEN I TRY TO TURN THE IGNITION IT MAKES A SCREECHING NOISE..AFTER THE SECOND ATTEMPT IT USUALLY WILL RESTART. THIS IS VERY DANGEROUS AND I AM AFRAID TO GET BEHIND THE WHEEL OF MY CAR!

May 09, 2019

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED, THE ENGINE OVERHEATED AND POWERED DOWN WITHOUT WARNING, THE DRIVER'S SIDE KNEE AIR BAG INDICATOR ILLUMINATED, AND THE COMPUTER SYSTEM LINKED TO THE TIRES WAS FAULTY. THE VEHICLE WAS TAKEN TO HIBBING DODGE CHRYSLER (1321 E 39TH ST, HIBBING, MN 55746, (218) 263-7700) TO BE DIAGNOSED, BUT THE TEST FOUND NO FAILURE. THE DEALER REPAIRED THE VEHICLE FOUR TIMES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000.

Mar 14, 2019

STEERING,POWER TRAIN,ENGINE

1 complaint

MY JEEP HAS LESS THAN 30,000 MILES ON IT AND I KEEP UP TO DATE ON OIL CHANGES (EVERY 500 MILES); HOWEVER, WHEN THE 5,000 MILE MARKER STARTS APPROACHING I WILL BE IN DRIVING IN A FORWARD MOTION AND THE DASHBOARD WILL LIGHT UP SAYING "SHIFT TO NEUTRAL OR PARK", THE GAS PEDAL TIGHTENS UP TO THE POINT I AM NO LONGER ABLE TO STEP ON IT ANYMORE, AND THE STEERING WHEEL TIGHTENS UP AND I CAN NO LONGER MOVE THAT. AT THIS POINT MY VEHICLE JUST COMPLETELY STOPS IN THE MIDDLE OF DRIVING. THE MOST RECENT TIME (4,100 MILES AFTER MY LAST OIL CHANGE) I WAS ATTEMPTING TO MERGE ONTO THE HIGHWAY THE OTHER DAY AND THIS SAME THING HAPPENED. IT TAKES ABOUT 4 MINUTES FOR THE CAR TO START WORKING AGAIN, BUT THIS IS AN EXTREMELY UNSAFE ISSUE THAT SHOULD NOT BE HAPPENING. I HAVE HAD THIS ISSUE HAPPEN MULTIPLE TIMES IN THE PAST, AND THE DEALERSHIP SHRUGGED IT OFF. I HAVE HAD ENOUGH OF THIS, A VEHICLE (EVEN WITHOUT A RECENT OIL CHANGE, LET ALONE A VEHICLE THAT IS UP TO DATE ON OIL CHANGES AND HASN'T HIT THE 5,000 MILE MARKER) SHOULD NOT COME TO A COMPLETE STOP IN THE MIDDLE OF DRIVING. THIS IS A HUGE SAFETY HAZARD. OBVIOUSLY OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE. AT ANY POINT, I FEEL AS THOUGH MY VEHICLE MIGHT STOP WORKING ON ME AT A RANDOM TIME (AGAIN WITHOUT ANY WARNING WHATSOEVER) AND CAUSE ME TO BE IN A SEVER ACCIDENT. THIS IS NOT A MATTER TO TAKE LIGHTLY, I HAVE BEEN CONTACTING MY DEALERSHIP AND HAVE YET TO HAVE ANY HELP/ ISSUES RESOLVED.

Jan 09, 2019

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!

Nov 26, 2018

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

MULTIPLE SPORADIC FLASHING LOSS OF TRACTION LIGHT ON DRY ROADS AND ROLLING STARTS. 5/10/18 4872M VEHICLE IN MOTION ON CITY STREET 35MPH "SERVICE PARKING BRAKE" FLASHED ON DISPLAY 5/12/18 5004M MAKING LEFT TURN FROM STOP ON YIELD GREEN VERY SLIGHT DECLINE, CITY STREET, DEPRESSED GAS PEDAL TO MAKE TURN, CAR SLIPPED OUT OF GEAR FLASHING TO PUT CAR IN NEUTRAL OR PARK AND THEN BACK IN DRIVE. CAR ROLLED INTO INTERSECTION. I FLIPPED OVER TO TIPTRONIC W/O RESPONSE, SHIFTED TO NEUTRAL AND BACK W/O RESPONSE, KIDS IN BACKSEAT WHILE CAR IS STALLED PERPENDICULAR TO ONCOMING TRAFFIC. TURNED HAZARDS ON, SHIFTED TO PARK AND BACK, NO RESPONSE, ROLLED TO SIDE OF ROAD AT THIS POINT. PUT CAR BACK IN PARK, COUNTED TO FIVE, SHIFTED BACK TO DRIVE, AND CAR RESPONDED. 5/12/18 5084M FIANC DRIVING, CITY STREET 45MPH. MAKING LEFT TURN ACROSS 3 ONCOMING LANES FROM STOP, CAR AGAIN SLIPPED FROM GEAR AND FLASHED MESSAGE TO SHIFT INTO NEUTRAL OR PARK AND THEN BACK TO DRIVE. FIANC SHIFTED TO NEUTRAL AND BACK INTO DRIVE W/O RESPONSE. I TURNED ON HAZARDS, HE SHIFTS CAR INTO PARK AND COUNTED A FEW SECONDS BEFORE PUTTING IT PARK IN DRIVE AND PULLING OFF THE ROAD. DEALERSHIP CLOSED. 5/14/18 DROPPED CAR OFF AT JEEP 5/22/18 VM FROM JEEP, THEY DIDN'T KNOW WHAT THE ISSUE WAS 5/23/18 JEEP CALLED, COULDN'T DUPLICATE THE ISSUE, FILED A REPORT W/CHRYSLER, TESTED GROUNDING, AND CONCLUDED IT WAS A "FLUKE IN THE SYSTEM". ASKED ME TO PICK UP THE CAR DESPITE NOT MAKING REPAIR. "IF YOU HAVE ISSUES BRING IT BACK".

May 23, 2018

STEERING,WHEELS

1 complaint

I HAVE NOT EVEN OWNED MY VEHICLE A YEAR NOW. I HAVE NEVER HAD AN ISSUE WITH STEERING SHAKING OR PULLING. I WENT TO GET MY TIRES ROTATED FOR THE FIRST TIME AT A LOCAL DEALER AND THEY STATED THE ALL 4 OF MY TIRES HAD ALL IRREGULAR WEAR ON THEM ON THE INSIDE OF THE TIRES ONLY. IT WAS BELIEVED TO BE A DEFECT FROM THE BEGINNING WITH THE ALIGNMENT OR ANOTHER STEERING ISSUE THAT HAS CAUSED SUCH IRREGULAR WEAR (INCLUDING THE REARS). PER YOUR WARRANTY THE TIRES ARE TO BE ROTATED EVERY 6,000 MILES. I HAD THEM ROTATED AT 7,292 MILES IN WHICH WHEN BROUGHT INTO DO A WARRANTY CLAIM JEEP CLAIMS THAT I DIDN'T DO THE ROUTINE MAINTENANCE PER THE WARRANTY CLAIM SO THIS WOULD NOT BE COVERED. MY VEHICLE NOW HAS OVER 12,000 MILES ON IT AND WAS ALSO TOLD IF IT WAS AN ALIGNMENT ISSUE THAT THIS IS ONLY COVERED UNTIL 12,000 MILES. I AM VERY UNSATISFIED WITH MY WARRANTY AND DO BELIEVE THIS WAS A DEFECT WITH ALL 4 OF MY TIRES WITH SUCH IRREGULAR WEAR.

Mar 22, 2018

POWER TRAIN,AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 65 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN SHIFTED INTO PARK INDEPENDENTLY. THE VEHICLE BECAME UNCONTROLLABLE, SPUN AROUND SEVERAL TIMES, AND CRASHED INTO A TRACTOR TRAILER. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S SPOUSE SUSTAINED A BRUISED KNEE AND A CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VEHICLE WAS DESTROYED.UPDATED 09/19/17 *BF UPDATED 10/23/17 *BF UPDATED11/16/17 *BF *JS *TR

Aug 30, 2017

Crash: 1

Injuries: 1

2017 JEEP Cherokee Problems & Complaints

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