2024 JEEP Grand Cherokee L Problems & Complaints

The contact owns a 2024 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, there was an abnormal hissing and tapping sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was towed to a dealer, where it was diagnosed and determined that the wiring harness had failed due to rodent damage. The dealer informed the contact that the wiring insulation was soy-based and had been chewed on by rodents. The dealer stated that rodent urine and blood were found near the damaged wiring, and the area was not cleaned. The vehicle was not repaired. The contact was advised by the dealer to place mothballs under the vehicle to deter rodents. The dealer also confirmed that no protective covering or preventative measure would be installed to prevent a future failure. The contact expressed concern that the failure made the vehicle unsafe and stated that the contact was afraid to ride in the vehicle due to the issue. The manufacturer was made aware of the failure and referred the contact back to the dealer for further assistance. The approximate failure mileage was 3,332.

Jan 2025, both main and auxiliary battery completely dead August 2025, both main and auxiliary battery completely dead December 2025, WHILE driving vehicle goes into neutral almost causing me with my children to get into an accident. This is no secret that Stellantis is aware of this issue and does not seem to care enough about the safety of the consumer, yet prefers to avoid a bad mark against their poorly designed faulty vehicles to be in the public.

On two occasions after sitting overnight, the vehicle dash did not light up and would not start. Roadside was called on one occasion and was not able to jump start the car after about 40 minutes of trying. Dash would light up, but engine would not turn over. Tow company came and drained two jump start batteries before it would start. It was taken to the dealership where they had it for a week and said it was a glitchy software update. A month later the same thing happened where it would not start after sitting overnight. Had to be hooked up to a Dodge Ram battery for 20 minutes before engine would finally turn over. However, the battery voltage sat at about 13/14 volts the entire time, so it doesn't seem to be a bad battery issue. Auto lights have been off as well as STOP/START in case something happens on the road. Could not get it into the dealership for inspection for a few weeks, so hoping they can reproduce and isolate the issue. It sounds like similar issues with other Grand Cherokee's have been left without solution. This definitely needs to be looked into.

Alerted to shift to park when making a turn. Lost power to engine, was able to coast to side of road and apply brake and shift to park. Dash alerted to push run so I pushed ignition switch and it cranked back up. First time this has happened took to dealership and left for them to look over.

What component or system failed or malfunctioned, and is it available for inspection upon request? Component: Engine/Powertrain and Electrical System. Availability: Yes, the vehicle is available for inspection. ⸻ 2. How was your safety or the safety of others put at risk? While driving, the vehicle suddenly shut off without warning, causing a loss of power, steering, and braking assistance, creating a serious risk of collision. This could have resulted in a major accident, especially at higher speeds or in traffic. ⸻ 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The Jeep dealership replicated the issue once, but initially claimed they couldn’t. Jeep later confirmed the dealership did replicate it, but no repairs were made. ⸻ 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes. The vehicle was inspected by a Jeep-authorized dealership. Jeep confirmed the issue was replicated but refused to escalate it for further inspection. ⸻ 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appeared. The vehicle shut off without any prior indication, making it unpredictable and dangerous. The vehicle is a 2024 Jeep Grand Cherokee with approximately 21,000 miles. It unexpectedly shut off while driving, creating a serious safety hazard. Despite Jeep confirming the dealership replicated the issue, they failed to provide a solution or send a field engineer. I am requesting an NHTSA investigation due to the potential for this defect to cause serious accidents or fatalities

I have taken my 2024 Jeep Grand Cherokee L to the dealership twice for a known recall 12B/NHTSA 24V-130 and issue with the automatic high beam headlights not working properly. The dealership claimed it was fixed and ran a recall update, but the system still does not function as designed. I am now within 500 miles of my factory warranty expiring, and the dealership is no longer responding to my calls. The safety feature remains broken despite repeated attempts to have it repaired. This issue may be related to a known recall or software defect reported for failure to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 108 – Lamps, reflective devices, and associated equipment., and is a driver safety concern at night or in low-light conditions. I am also reporting this issue to Jeep/Chrysler customer care and opened a case. I believe this should be further investigated as either a widespread unresolved recall issue or a recall repair failure that is not being properly corrected by authorized service centers.

The contact owns a 2024 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, there was a loud bang from the rear of the vehicle, prompting the contact to pull to the shoulder of the roadway. The contact observed that the driver's side rear brake light assembly had dethatched from the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 12,000.

The car randomly stopped while I was going 50 MPH ON THE HIGHWAY. The car then would not allow me to move off of the high way or put the care in neutral. The car just stopped while merging on to the highway at 50 mph. It’s unsafe for myself and others The dealer has not been able to reproduce the issue but they see a code they’ve never seen before. The car is currently being inspected by the dealer. There was no warning before the incident .

Randomly, the passenger and driver seat’s lumbar and massaging features power on. In the case of the lumbar systems, they inflate to the point of rupture, resulting to damage in the seating surface and the delamination of the rear seat panel. All of this occurred while driving.

This accident did not trigger ANY safety features for my vehicle. No: Automatic Emergency Breaking Forward Collision Warning Air Bag Deployment SOS activation.

My 2024 Jeep Grand Cherokee was having failures with the Active Lane Management and Park Sense features not turning on. A visit to the service department revealed failures with both the front and rear facing cameras. While waiting for parts, I was travelling on the highway with the Adaptive Cruise Control enabled. (Not thinking about a possible bad interaction with the ACC.) In slowed traffic, my Jeep decelerated approaching a car, then suddenly accelerated. I had to quickly press the brake before crashing into the car in front of me. The Adaptive Cruise Contol should have disabled with the other systems have trouble with the cameras. The failure mode should have been to brake or shutdown, not to accelerate.

Battery going dead when vehicle is parked Infotainment system freezing

A dash popup stating “Auto Emergency Braking (AEB) Limited Functionality Service Required”. I have taken it to my dealership and they say nothing is wrong with it.

My car shutdown from automatic braking and would not move, crank or engage into neutral. I was driving, turning at an intersection with the flow of traffic. Cars on both sides of me and behind me. It shut down as we were driving with no warning and would not start or move. My steering wheel locked. I had my childr j in the car and we were stranded in the middle of a crowded highly trafficked road and its nowhere to go and no way of moving out of the way.

The contact owns a 2024 Jeep Grand Cherokee L. The contact stated while operating the vehicle, the air bag warning light and SOS warning light was intermittently displayed. During the failure, the windshield wipers and turn signals became inoperable. The vehicle was taken to the local dealer who replaced the clock spring, but the failure persisted. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 9,500.

When starting the SUV on a cold morning (1st start ) the engine will make a loud bass sound for a few seconds then disappears at times it will sound like SUV will blow up and it is not coming from the radio because I have the radio off and it doesn't happen at every 1st start

I have had this 2024 Grand Cherokee for barely 4 months and this is the second time I have gotten the notification “Automatic Emergency braking needs servicing” and “Right Lighting needs servicing” the AEB nor forward collision warning works and last time I brought it in they said the right head light was continuously running which is why it needed servicing and here I am 2 weeks later with the exact same issue.

The infotainment system at times will blank out black. While it doesn’t last more than a few seconds it does happen often.

On multiple occasions while driving, vehicle gear blinked from Drive and told me place the vehicle in park. Unable to do so because I was in traffic, vehicle would no longer accelerate and completely stopped. I could not shift to Park and had to turn off the entire car. Once restarted, brake system was engaged and I could not turn it off until I restarted the vehicle again. I have had my children with me and while I haven’t been in an accident yet, it puts us in grave danger.