2024 KIA EV9 Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
184
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
46 complaints
The DC charger plug won’t release after charge was completed. Waiting 3.5 for the tech to forcefully unplug and broke the charger pins. This is a known issue with Kia vehicles and costly repairs.
Oct 16, 2025
Battery Management System - Critical EV Battery Warning This vehicle has been back to the dealership for repairs multiple times. Including needing to swap battery cells and wires around.
Sep 22, 2025
Received the following warning on 8/16 with 6987 miles on the car: Critical EV Battery Warning Your EV Battery has a critical issue. Contact Roadside Assistance as soon as possible. Car has been in the dealership for a week with "no estimated repair timeline" due to the battery cells failing. Car will not fully charge and is at risk of suddenly losing power and stopping, per the dealer.
Aug 28, 2025
The instrument display panel goes black and you can’t see speedometer or hear turn signals etc.
Jul 31, 2025
The car battery cells are defective and would not charge above 60%. After faulting on electrical vehicle alarm instrument panel sometimes may show false battery state of charge.
Jul 25, 2025
+ 41 more complaints for this component
UNKNOWN OR OTHER
12 complaints
Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a “Motor Control System” warning on the dashboard. The Kia Access app showed diagnostic code P0A4100 (MCU_R – Motor Control Unit fault). The issue causes the vehicle to hesitate and feel as if it loses power momentarily while in motion, creating a serious safety risk for me and my children. System/Component: The failure involves the Motor Control Unit (MCU) / electrical drivetrain system. The vehicle is available for inspection upon request. Safety Risk: The vehicle’s jerking and power fluctuation make it unsafe to drive in traffic, especially with children on board. It gives the sensation of being rear-ended and raises concern of potential stalling or loss of propulsion. Reproduction and Dealer Confirmation: The problem was reported to Sons Kia in McDonough, GA. The dealership initially inspected the vehicle on October 24, 2025, and returned it on [XXX], claiming the issue was addressed. However, the same warning and behavior reappeared less than 24 hours later ([XXX]). Inspections: The vehicle has been inspected by the Kia dealership service department. No outside parties (police or insurance) have inspected it yet. Warnings/Symptoms: The first warning appeared on [XXX], with the “Motor Control System” dashboard message and a corresponding alert in the Kia Access app. The issue continues to recur despite service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 27, 2025
Car was new with 1,002 miles on odometer and with me for 3 weeks. The 12 volt battery died and needed to be replaced. This vehicle uses the 12v battery to start the electronics for the car which then enable operation of the car. The failure of this battery left the car without any power and it needed to be towed from my garage to the dealer. This is a common issue with Kia and Hyundai electric vehicles.
Dec 06, 2024
Display/instrument cluster not functional when turning the car on after overnight charge to 80%. User profile display functions and car can shift into gear, although no speedometer available.
Oct 20, 2024
Display doesn’t come on when car goes on. Blind spot indicator, turn signal, speed display, nothing works. Car will drive but very unsafe without dash display.
Oct 09, 2024
Instrument panel went blank while driving. No digital gages available. No sound or picture when turn signals used. Had no idea how fast I was driving. The issue resolved itself after the vehicle was turned off and sat for a few hours. Have a service appointment for safety recall in addition to this and another concern.
Oct 09, 2024
+ 7 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
9 complaints
My car started to not charge for more than 10mn at a time. It also showed an error message about the electrical system. I have dropped off my car at the dealership on march 3rd. No information since
Apr 09, 2025
All of a sudden the EV battery management system warning light is on and it suggest I do not drive it until fixed. This was after my entire screen went out, where I could not see the speed I was going or use turn signals. Very unsafe
Mar 16, 2025
Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.
Nov 24, 2024
Twice in approximately 6 weeks of ownership, when starting the car, the screen that displays the digital instrument panel for the driver has been blank with the exception of a single letter at the bottom of the display that indicates the drive mode of the vehicle (D). While in this state, the vehicle does not have any audio alerts (e.g. turn signal, blind spot warning, etc). Also, due to the screen being blank, the vehicle speed, remaining range of the electrical vehicle, and all other digital gauge data are unable to be seen. The screen portions to the right of the driver instrument panel (radio, android auto, etc.) are displayed when this occurs. If the vehicle is turned off and then allowed to sit for 30-60 minutes, when restarting the vehicle, the condition is cleared.
Oct 09, 2024
Yesterday I was nearly in an accident any my car’s horn did not work. It still doesn’t work. I called my dealer and they hadn’t heard of the problem in the EV-9 but added to my upcoming recall appointment. Not sure vehicle is safe to drive without a working horn.
Oct 07, 2024
+ 4 more complaints for this component
SUSPENSION
8 complaints
When driving between 20-40 mph and hitting a rough patch of road, pothole, expansion joint, or uneven pavement, the vehicle sometimes heavily sways left to right. It takes one to two seconds to stabilize after the swaying. My wife and I both experience it at different times - we say it "feels like a wheel is falling off" because it's so disorienting and concerning. It often happens unexpectedly with road surface that doesn't actually appear to be all that bad. The rear end feels particularly unstable, like the suspension can't control the vehicle's weight when it's swaying. It's not a small vibration - it's a pronounced side-to-side oscillation. Sometimes I need to make steering corrections just to keep the vehicle centered in the lane. This unpredictable swaying makes us nervous about driving in adverse weather conditions. We can't trust how the vehicle will react when hitting unavoidable bumps and road imperfections. We have noticed it over 50mph at times but it is much more rare at this speed -- though when it happens at this speed it is obviously much more concerning. At higher speeds the swaying does not seem as pronounced / dangerous as at lower speeds, thankfully. After researching online, I discovered many other EV9 owners reporting identical suspension problems. Multiple complaints describe the same lateral swaying, porpoising, and bump-steer behavior that we are experiencing. This appears to be particularly common among GT-Line models. The consistency of these reports suggests this is a systemic defect affecting multiple vehicles, not an isolated incident with our particular vehicle. We have 11k miles on the vehicle now and this has been consistently happening since 200-300 miles brand new. We've mentioned to a dealer but it is very difficult to reproduce as it seems to happen randomly, even over the same stretch of rough road.
Oct 15, 2025
The contact owned a 2024 Kia EV9. The contact stated while driving at an undisclosed speed, several warning lights illuminated, and the vehicle lost automotive power. The vehicle was towed to the dealer, where it was diagnosed with a failed rear inverter. The contact was informed that the rear inverter needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was towed back to the dealer where it was diagnosed with a failed rear inverter again. The contact was informed that the rear inverter needed to be replaced. The vehicle was repaired. The failure reoccurred. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle lost motive power. In addition, the contact noticed smoke exiting from the rear of the vehicle. The vehicle was driven to the shoulder of the road. The local fire department arrived and extinguished the fire. The contact was unofficially informed that the fire seemed to have started from the rear of the vehicle. The contact stated that the replacement of the rear inverted was performed three times prior to the fire. The last replacement of the rear inverter was performed just a few days prior to the fire. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact stated that prior to the vehicle fire, the contact was in negotiations regarding the vehicle's back. The failure mileage was approximately 10,600.
Jun 30, 2025
when driving this car at highway speeds, if you hit any sort of obstacle, you are going to experience an extreme amount of sloshing in the back of your car. This same experience occurs when you are going down a hill, around a bend, and hit a pothole or any sort of irregularities in the road surface. When this sloshing occurs, it feels as though the back end of the car is going to whip around, causing you go to into an uncontrolled spin. To put this into perspective, I had to replace my rear tires after 10,000 miles because of how much wear this sloshing introduced to the tires - my front tiers were still at 7/32nds for reference. And we don't drive this think like a bat out of hell... At 10k miles, the alignment was also way out of whack (which the dealer admitted shouldn't have happened with so few miles on it), because of the extreme movements of the car from side to side. This phenomenon is well documented among the KIA owners forums and my dealer refuses to believe it's an issue.
Jun 15, 2025
Since taking delivery of the vehicle I noticed the vehicle "hops around" when encountering irregularities in the road. The vehicle feels unsettled over seams, bumps, or uneven surfaces, even minor ones like raised seams or potholes. This happens both while driving straight and through corners, with the rear end feeling like it's skipping, hopping, or "porpoising." The issue is most noticeable at highway speeds.
Apr 05, 2025
The back end of the car will move back and forth laterally when driving over uneven road. In particular it appears to happen when driving over a bump while also driving at a slight left or right angle. After the bump the back end will oscillate laterally. This is extremely concerning to the driver and passengers, it can feel like the car is going to bounce out of its lane.
Mar 16, 2025
+ 3 more complaints for this component
SEATS
7 complaints
The contact owns a 2024 Kia EV9. The contact stated while driving at an undisclosed speed, the front driver's side seat detached from the frame. Due to the failure, the contact was unable to reach the brake pedal, and almost lost control of the vehicle. In addition, the contact’s mother and minor children were also occupants of the vehicle at the time of the failure. The contact was now concerned about the safety of the vehicle and was afraid to drive the vehicle. The vehicle was taken to the dealer where it was determined that all the seats inside the vehicle had detached from the frame due to fractured bolts. The contact was informed that the bolts needed to be torqued. The vehicle was repaired. The failure first occurred immediately after the vehicle was purchased. The contact stated that the failure reoccurred. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 6.
Jul 25, 2025
During left turns the driver's seat will shift right abruptly causing the driver to feel unsafe. This happens repeatedly and consistently while driving, but only while turning left. I've taken this issue to the dealer who replicated it, but did nothing.
Mar 16, 2025
The contact owns a 2024 Kia EV9. The contact stated while driving at various speeds, the middle-row passenger’s side seat failed to remain secured. The contact stated that due to the failure the middle row passenger seated in the seat was moving forwards and backwards because the seat failed to remain secured. The contact stated that the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,701.
Feb 11, 2025
Started around mid December, the driver's seat makes a clunking sound as you go around especially left-hand corners. AND recently, I can feel the seat shift/move as well.
Jan 25, 2025
The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed bumps. Kia dealership says this is a known issue with the seat coming out of its track assembly, and confirmed by half a dozen reports on Reddit's Kia EV9 forum [XXX] ). Kia is offering no timeline for a fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 03, 2024
+ 2 more complaints for this component
VISIBILITY/WIPER
6 complaints
Wiper washer system was working properly until the first snowfall today. Despite the very small amount of snow, the wiper washer system for the front windshield will not operate. The rear washer works properly. Washer reservoir is full and the wipers work properly.
Nov 29, 2025
Snow accumulates under wiper blades and then ice sticks to the wipers themselves. Big chunks of ice form on blades so that wipers do not clear snow/water off of windshield. Impossible to see while driving when this occurs in snowy conditions. Defrost setting on HVAC is not enough to melt ice so must be manually removed. No reference in user manual or from KIA on how to manage.
Mar 21, 2025
When blocked from returning to the fully off/down position, in this case by ice, the windshield wipers stop working. In my other vehicle, even if they don't go all the way down they still operate. We had an ice blockage that completely deactivated the wipers while driving in already hazardous conditions.
Jan 08, 2025
Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap. The wiper motor stops functioning even with a small amount of snow accumulation in that gap. Even when completely cleared before driving, when snow gets pushed down from the wipers or slides off the roof into those gaps, the wipers stop functioning immediately and view is completely obstructed. Took me 10 minutes with a garden spade and my finger nails to dig out every piece of snow before starting my drive, then had to pull over twice during the drive to do the same thing again. Even when a small chunk of snow slipped down (the size of a hand), the wiper couldn’t push it back up and off. This is extremely dangerous where winter snow is a daily problem.
Nov 08, 2024
There was 1/4" of slush on the roof of the EV9 when starting an in-town trip. On a back road when decelerating, most of the slush slid forward and down the windshield. It was very wet but frozen enough to create a lump under the wipers. It seems the EV9's wipers will completely stop if they are unable to fully return to their start position, and some of the ice was preventing them from doing that, and so they refused to continue wiping at all. I tried turning the wipers on/off and changing speed, but nothing would get them running again. Thankfully the back road I was on had no other cars, I had to stop on the road (I had zero visibility) and get out to clear under the wipers. Clearing was also hard due to the hood overhang design covering the wiper area needing to be cleared. If this had happened on the highway it would have been very serious.
Apr 04, 2024
+ 1 more complaint for this component
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
6 complaints
While driving, the vehicle suddenly lost power and could not accelerate normally. The speed dropped and got stuck around 12–25 mph even when pressing the accelerator. This happened multiple times, usually during hot daytime conditions. It created a serious safety risk, and one time another car almost hit me from behind because my vehicle slowed down so suddenly. The dealer has inspected the car several times but said they could not reproduce the problem. Warning messages such as “Power Limited” appeared on the dashboard when the failure occurred. I also recorded multiple videos of the problem when it happened.
Aug 22, 2025
I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.
Nov 12, 2024
My wife turned on the car after it had been parked for a few hours and the primary instrument cluster display (that contains critical information such as speed) was blank. There was nothing she could do to reenable it. This seems to be the same issue found by many other EV9 owners here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 12, 2024
Vehicle Information: 2024 Kia EV9 Light Long Range Mileage: 850 miles Issue Summary: I am reporting a serious safety concern with my 2024 Kia EV9 Light Long Range. Within the first three weeks of ownership and with less than 900 miles on the odometer, I experienced multiple instances of the vehicle entering "turtle mode" while driving at high speeds on the freeway. This mode significantly reduced the vehicle’s speed without warning, creating a dangerous situation. Incident Details: While driving at 80–85 MPH on a California freeway with my family, my 2024 Kia EV9 LLR suddenly entered "turtle mode" without warning, drastically reducing speed to 30–40 MPH. I had to quickly activate hazard lights and navigate to the shoulder. At the time, the battery level was around 15%, and I initially thought it was a low battery issue. However, the following day, after fully charging the vehicle, the issue recurred with approximately 82% battery remaining. Over the next few days, this happened a total of four times while driving at freeway speeds. On the fourth occurrence, the vehicle shut down completely after coming to a stop and would not respond to acceleration until multiple restart attempts. Current Status: The vehicle has been towed to the dealership by Kia Roadside Assistance. The service team is currently investigating the issue and has opened a case with Kia corporate, but no diagnosis has been provided at this time. Given the severity of this recurring issue, I have also opened a buyback/refund request with Kia corporate. Safety Concerns: This defect presents a severe safety risk, as the sudden loss of speed while driving at high speeds on a freeway could easily result in a rear-end collision or other accidents. The inability to accelerate or maintain control over the vehicle creates an extremely dangerous situation, especially in high-traffic environments. I urge the NHTSA to investigate this issue to ensure the safety of other Kia EV9 owners.
Oct 08, 2024
Dashboard is blank does not show speed limit when driving the car. No way to determine speed while driving. Interior turn signal indicators make no noise or show any indication that the indicators are on.
Sep 22, 2024
+ 1 more complaint for this component
FUEL/PROPULSION SYSTEM
4 complaints
At least one cell of the ev battery is defective and the battery will not charge. The dealer determined that it is unsafe to drive. We are pending repairs and under warranty for over 40 days now and Kia can provide de no estimate for when the car will be repaired.
May 14, 2025
Vehicle failing to charge beyond 65% state of charge. Error message P1AA700 (warning) appearing on the dash with an electrical charging system issue. Kia Customer Care Case Number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 22, 2025
Vehicle range went from 320+ miles on a 100% charge to just 100 miles on 100% charge. Looks to be a bad battery cell or battery itself. No warning lights of any kind. Just super degraded range. Vehicle is new and has around 5800 miles. Dealer doesn't have techs to work on batteries, so they are having to play telephone game with Kia tech line in Korea.
Mar 19, 2025
Starting on Feb 22, 2025, we observed that our Kia EV9 had dramatically reduced range. Normally, when charging was complete the dashboard would show well over 250 miles of range, even in cold weather. On Feb 22nd we started to see the range had dropped to around 60 miles, even when the dashboard reported the battery at 100% charge. The actual range seemed to be even worse, dropping dramatically even after a short drive around our town. By all appearances, the high voltage battery seems to be defective and is causing a safety issue because it could result in a sudden loss of power during driving or an unexpected shutdown of the vehicle. This may also be a symptom of an even more serious battery defect that could result in a battery fire. We brought the vehicle to the dealer, and they were able to reproduce the severe drop in range. No components have been replaced yet, we are still waiting to hear which parts will be replaced under warranty service. During this entire time the vehicle has given zero warnings or alerts, including no warning messages nor the check engine light.
Mar 19, 2025
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
4 complaints
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Dec 04, 2024
Each time, the digital instrument panel (where the gauges are displayed) goes almost entirely blank. It’ll restart after the car sits while off, but we’ve had to drive without the instrument panel telling us how fast we’re going and whether the turn signals are on or off. This has happened twice now. Twice I have had close calls with forward collision braking. The warning comes on but the automatic breaking does not occur.
Oct 10, 2024
I turned on the car and the main gauge cluster screen was black - I was not able to see speed, use turn signals, use advance driver systems, etc. Completely unsafe to drive.
Sep 20, 2024
I had finished charging the car over night and just turned it on to drive to work. However, the dash display did not fully turn on. It did not display the speed, charge, odometer reading, any form of driver safety information, etc. The display was completely blank except for displaying the gear the car was in, that the parking break was on, and that auto hold was engaged. The infotainment and climate control screens were functional and the vehicle could drive but it was unsafe to drive without the main dash screen (including the speedometer).
Sep 18, 2024
STEERING,SUSPENSION
3 complaints
When you're at speeds greater than 15mph and hit a bump or encounter a surface irregularity (pothole, expansion joint, etc.), the Kia EV9 GT Line goes into a porpoising sway, causing the entire chassis to become unsettled. The swaying is much more pronounced when only one side of the encounters the irregularity, or if the car is not perfectly perpendicular to the irregularity and the left and right wheels pass over the irregularity at different times. The effect is especially noticeable in the rear. This unsettling 'swaying' increases with speed and happens both while driving straight and through corners. The rear end feels as though it's hopping or skipping from side to side. Out of all the vehicles I’ve driven—and I’ve driven quite a few—I’ve never experienced anything like this. During wet and slippery conditions, driving over small bumps or manhole covers has even caused the vehicle to lose traction and begin spinning - even while traveling at 25mph in a straight line. I purchased the EV9 in early 2024 and it has had the issue since delivery. I have heard many other EV9 GT Line owners complain of similar suspension issues and I am frankly surprised that there has not been a string of crashes and fatalities linked to the issue. I have spoken to the Kia dealership several times but because the vehicle is new they claim that they have not heard any other reports and they do not have the experience to diagnose or fix the issue.
Mar 13, 2025
When driving over uneven surfaces, like typical urban and suburban roads and highways, the rear end seems so wobble and slide. It feels like the heavy EV is about to break traction and slide sideways. It porpoises as well. It makes every passengers heart skip a beat. These are on dry roads, obeying speed limits, with the stock tires. An expansion joint, seam of two types of road material, utility cover or other irregularities can cause this. Easily reproduced but dealers or Kia America don’t seem to believe or care.
Feb 26, 2025
The manufacturer failed to align the vehicle at all prior to leaving the factory. The failed parts all have to do with the alignment. My safety was put at risk because of the persistent pull while driving, shaking while driving, instability at high speeds, and the fact that the tires are now damaged due to the alignment issues. The dealer kept the vehicle for over 60 days, and was able to rectify part of the alignment issues, but there are still areas that they are unable or unwilling to fix, as shown to them by the alignment machine. The vehicle has been inspect by a certified Kia dealership, as it was there for over 60 days. The issues were the shaking of the vehicle, the pull, the instability at high speeds, and the damage caused to the tires. It appear upon first taking the car home after purchase. I was forced to pick up my vehicle because Kia was unwilling to fix the vehicle, and they threatened me with storage fees.
Jan 30, 2025
STEERING,WHEELS
3 complaints
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
Oct 31, 2024
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
Oct 31, 2024
Bought a new EV9 and experienced steering shaking/vibrating heavily on high way speeds. There is always a subtle vibration on speed around 70mph where the cup holders in the middle of front seats vibrates, the driver seat and steering vibrates and creates a unpleasant and disturbing driving experience which can lead to anything worse. There are so many other complains on the similar issue but the manufacturer and/or service agents are not agreeing.
Oct 23, 2024
ELECTRICAL SYSTEM,LANE DEPARTURE
3 complaints
The drivers display went blank. There is one indication so speed, break settings, turn signals or any of the safety related items such as blind spot, collision warning ect.
Oct 15, 2024
The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.
Oct 08, 2024
For the third time in that last 5 weeks, I turned on my Kia EV9, and the digital cluster is blank. I cannot see my speed, battery power remaining, lane change cameras, turn signals, headlight information, etc.
Oct 06, 2024
STRUCTURE
3 complaints
Another car parked around 12 inches from the driver's door of my Kia EV9. I was unable to electronically unlock any of the doors nor the rear hatch to let me get inside my car. I tried the key fob, the Kia app on my Android phone, and touching the both front door handles. The side mirrors extended and the lights flashed and the horn beeped each time I attempted to unlock my vehicle, but the side handls wouldn't extend out. I tried opening the rear hatch via the key fob but it didn't open; also I tried opening the rear hatch by pressing the switch near the license plate, again, it didn't open. I was standing in a parking lot for 30 minutes before the driver of the other drove away.
Oct 07, 2024
Rear passenger door opens while driving down the road. Has happened over 6 times. Local dealership has not been able to reproduce issue. No one has been in seat when it happens but I do have young kids who sit in this seat (without car seats) and I’m not sure what would happen. I want to report should this be more if a widespread issue.
Oct 02, 2024
On the Land and GT Line Trims for the EV9 there is an acrylic/plastic front grill that has pixelated lights on it. Whatever Kia is using it is a substandard part and does not hold up to normal driving and get's cracks in it very easily. To my knowledge there is safety equipment behind this piece and Kia refuses to acknowledge there is an issue with this acrylic grill piece that causes it to crack so easily. There are comments from many owners around the internet having the same issue. I'm hoping that the NHTSA can assist owners in getting this item fixed and forcing Kia to create a part that will hold up over time to normal driving conditions and protects the safety equipment housed behind it.
May 16, 2024
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
2 complaints
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dangerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.
Oct 16, 2025
Infotainment went out, to include speedometer while driving did not come back on till the following day.
Sep 08, 2024
SEAT BELTS
2 complaints
We were rear ended on the freeway by a vehicle going 75 mph. The impact pushed us into the vehicle in front of us.The airbags were deployed but the front and rear passenger seat belts did not lock. My husband flew forward onto the dashboard and cracked the windshield. My daughter who was behind him flew forward into the back of the passenger seat. They both suffered injuries as a result. The vehicle was deemed a total loss by our insurance company..We have some pictures and video. As of now the vehicle is in the ownership of the insurance company on their storage lot.
Sep 24, 2025
The third row seatbelt is malfunctioning doesn’t work at all. I have 4 kids and that seat can’t be used at all so I don’t risk my kid safety. Contacted Kia and they were pushing at least 4 weeks
Jun 21, 2024
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a stop on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse). The car was towed to a Kia dealership, where it has been for more than five weeks. The dealership replaced the ICCU but that did not resolve the problem and the car remains non-functional. The Kia dealership is waiting for the delivery of additional backordered electrical system parts to see if they resolve the problems.
Sep 09, 2025
My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.
Nov 13, 2024
SUSPENSION,WHEELS
2 complaints
1. When I go over bumps, the car behaves as if it's about to lose control. It porpoises and at one point it feels like you're about to lose control of the vehicle. 2. We have taken the vehicle to the dealer 3+ times now for the same issue. They claim that it's a glitch in the suspension but there is no know fix. At 55+MPH the vehicle starts vibrating and is completely different than issue number 1 above. They've tried balancing the tires but it has not been Successful. We're hoping to claim the car and Lemon through WI.
Sep 01, 2025
When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It causes the entire chassis to become very upset. I have never had a car do this.
Jul 03, 2025
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
Vehicles battery has somehow malfunctioned and will charge to 100% but only has ~40 miles of range. This lead to my family being almost stranded in the middle of the night without range to get home with the un expected decrease. Vehicle is currently still at the dealership and has been there for over a month. They believe they have identified a problem with the battery pack but have to send out a specialist to look at it and have been waiting for that person for over three weeks and there is still no one assigned
Mar 20, 2025
Main instrument panel in front of the steering wheel went blank; could not see the speed, charge status, or anything other than the gear. Turn signal indicator did not flash or make noise. The entertainment screen was not impacted.
Oct 28, 2024
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
We heard a grinding sound from rear of vehicle while driving into a park lot. Checked road and vehicle to see if there was any damage or objects hit, there were not. Shortly after driving a few miles a BMS warning was showing and we called Kia roadside assistance. They insisted on towing the car but we waited until next day so we could secure a rental. The short drive to the rental agency now gave us 4 more errors regarding “check 4WD/AWD” and the code was given as “MCU_R” to check the rear motor control units. All were listed as “P1Axxxx” errors. During this time, electronics in the car did not work well, vehicle did not want to shift into gears and acceleration was noticeably degraded. Car is at dealership being worked on now.
Mar 19, 2025
Car would not shift out of park into drive reverse or neutral had to be towed to dealership
Dec 04, 2024
SERVICE BRAKES
2 complaints
Parking brake remains engaged when driving after parking Must manually reset parking brake because the brake doesn’t release automatically after - as designed
Jan 31, 2025
Vehicle was stored in a closed garage prior to operation. I started the vehicle and began to back out of the garage into the driveway. After approximately 3-5 feet of movement backward, several yellow warning icons illuminated on the dashboard and the vehicle's brakes stopped functioning. The vehicle free-rolled several feet down the driveway. After about 1 second, the vehicle brakes engaged, all warning lights went out, and the vehicle began operating normally. I attempted to replicate the fault but was not able to. I feel this is a safety concern because uncontrolled rolling of a 2-ton vehicle could cause a crash or I could have rolled over a small child or a dog on my sidewalk! Ambient temperature 56F with no precipitation and low relative humidity. Garage was at roughly 65F. Vehicle has 3,960 miles on the odometer and was at approximately 40% charge on the main battery. I am currently on hold with Kia to report the issue (20 minutes and counting).
Jan 29, 2025
STEERING,LANE DEPARTURE
2 complaints
Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.
Dec 27, 2024
The lane assist feature will not turn off. It also behave erratic. Today on the highway it lurched me towards an empty flatbed semi. It will also pull towards oncoming traffic and scares me to drive the car.
Oct 04, 2024
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
2 complaints
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
Dec 04, 2024
When the vehicle is in adaptive cruise mode and tracking a lane with Lane Keeping Assistance, if the lines on the road widen beyond a certain point (perhaps 3-5ft wider than a normal lane), the vehicle will suddenly stop maintaining the lane with no audio warning or significant visual indicator. As the driver should always be paying attention, it is the lack of an audio warning that is the major concern. On a straight road, the vehicle will slowly begin to drift out of the lane. However, when this happens on a curve, the vehicle will suddenly stop steering around the corner, and throw the vehicle out of the lane in a dangerous way. This happens all the time when the lane widens, which I often experience on newer freeways with wider lanes. If a fix can't be provided for the system shutting down, it at least needs an audio warning indicator so the driver is alerted to what is happening and can safely take control.
Oct 22, 2024
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
2 complaints
I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction poses a significant risk to my safety and the safety of others, as I was unable to monitor the vehicle’s speed or system status while driving. Availability for Inspection: The malfunctioning component (information screen/system) is available for inspection upon request. Safety Risk: This issue compromised my ability to safely operate the vehicle. Without visibility of the speedometer, driving system indicators, or signal lights, I was unable to monitor crucial driving functions. This increased the risk of speeding unknowingly and reduced my ability to respond to surrounding traffic, creating a dangerous situation on the road. Reproduction of the Problem: The issue has occurred twice. While I have not yet had it reproduced or confirmed by a dealer or service center, I am aware that other KIA EV9 owners have reported the same issue, indicating it is not an isolated case. Inspection by Others: To date, the vehicle has not been inspected by KIA, law enforcement, insurance representatives, or other authorities regard Please find below links to forums and websites where other KIA EV9 shared about this issue. 1- [XXX] - [XXX] - [XXX] - [XXX] Here is the video of the incident. [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 11, 2024
The screen that shows speed, miles remaining, etc. went black on a long trip. All of the automated cruise control, lane keeping, etc. are also housed in that screen. The blinkers would not work, I had no idea how fast I was going at any time which is unsafe. I could not see how much range is left on the vehicle which I imagine could lead the car just dying while driving or going into the turtle mode with too low of a charge. Also, the adaptive cruise control was not working properly and at one point when a car in front of me moved over out of my lane, the car accelerated hard and brought me up to about what was probably about 90-100mph, not even close to where it was set earlier. 2 hour drive without screen or these safety features and the screen still is not back. I will be taking it into the dealership. This is the second time this screen went out but luckily the first time I was not on a 2 hour work trip/drive and was able to just leave the car in my driveway and use another vehicle.
Oct 09, 2024
ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE
2 complaints
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Sep 28, 2024
The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.
Sep 27, 2024
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
2 complaints
While using adaptive cruise control on the highway, my car almost rear ended the car in front of me when it surged ahead around a slight curve in the road. I was travelling approximately 5mph below the set cruise speed due to the traffic ahead. It appears that my vehicle lost radar sight of the car in front and tried to get back up to the set speed. This has happened on multiple occasions now.
Apr 04, 2024
When in Highway Drive Assist mode, where the system controls the speed and lane keep and lane change, the system can disengage without any visual or audio warning. This causes dangerous scenarios where the driver believes the car is in control but it is not.
Apr 04, 2024
SEAT BELTS,UNKNOWN OR OTHER
1 complaint
A rear seatbelt indicator in the dashboard is broken, and it persistently indicates that (a) a passenger is in a rear seat; and (b) the passenger's seatbelt is fastened. This occurs even if a passenger is not in the seat and the passenger's seatbelt is not fastened. It is unclear whether this is strictly an electronic error in the dashboard, or if the seatbelt itself does not function appropriately. Kia has unsuccessfully tried to fix it twice, and the service department reproduced the problem by simply turning on the vehicle and seeing the persistent light. The local Kia service department says they are not trained to fix many EV problems, so corporate has to be involved, but corporate has not provided material assistance. Corporate has been informed in writing several times of the issue, including that this is a material safety issue, particularly since the vehicle is marketed toward families where a seatbelt indicator may be relied upon by drivers, and it's unclear whether this is strictly an electronics issue or a seatbelt functionality issue. Corporate acknowledged receipt of communications in which they were asked if this has been reported to the NHTSA, and they ignored both requests.
Oct 18, 2025
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 29, 2025
ELECTRICAL SYSTEM,ENGINE
1 complaint
I was driving and the car suddenly gave a number of error messages, and I could not drive above 40 miles an hour on the freeway. This was very unsafe. I had it towed to the dealership and they replaced the ICCU Unit, which appears to be a very common problem with Hyundai/Kia electric vehicles. The ICCU unit does not power the car. It should not have affected the car's performance.
Jul 25, 2025
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I was driving around 60-65 mph on the highway when suddenly a warning alarm went off and the warning light read “stop vehicle and check brake system”. I took my foot off the accelerator and car continued to maintain speed. The power brakes did not work. I put the car into neutral hoping that would slow it down, but it continued to maintain speed. I went into the right lane and put on my hazards. When I had the opportunity to pull into the breakdown lane, I did so and was able to push the brake pedal manually and get the car to stop, and turn it off. When I turned the car back on again, I got the same warnings and alarms. After 5-10 minutes, when I turned the car on, everything seemed to have cleared. I still had the car towed to KIA to investigate the issue.
Jun 27, 2025
STEERING,SUSPENSION,WHEELS
1 complaint
Vehicle experiences steering vibration when at highway speeds (above 65mph). I have brought the vehicle in for service four times and the issue still returned after multiple alignments, rotations, and road force balances. The local service techs are working with Kia, but it has currently been in the shop for 24 days with no resolution. According to the service advisor, tires have been inspected and even swapped with new ones but the problem is still present. I am concerned with the safety of the vehicle because it creates issues with control at high speeds which could result in an accident. Even at low speeds, the rear end fishtails over small bumps creating a temporary loss of control. I am unsure if the two are related. I can provide Kia service order numbers and Kia customer care case number upon request. Multiple other owners have experienced the same concerns and have posted a growing number of instances where the vehicle was purchased back by Kia as a result.
Jun 07, 2025
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
Vehicle suddenly slowed, with the same force at regenerative braking, to 30mph. Vehicle would not go any faster, changing drive modes, pedal to the floor, anything I tried did not work. Was in the middle of a 55mph road and was suddenly moving much slower than traffic with nowhere to pull off the road No warnings, no lights, nothing to indicate that I saw to show there was an issue. Dealership could not replicate and found no error codes.
May 21, 2025
VEHICLE SPEED CONTROL,WHEELS
1 complaint
What happened? While driving at highway speeds (approximately 60-75 mph), the vehicle exhibits a pronounced up-and-down motion at the rear, commonly referred to as “porpoising.” This motion is especially noticeable when traversing uneven road surfaces or expansion joints. This issue compromises vehicle stability and passenger comfort, posing a potential safety risk during high-speed travel. The problem has been consistently reproducible under similar driving conditions. The vehicle has not yet been inspected by a dealer or independent service center for this specific issue. No warning lights or error messages have appeared on the dashboard in relation to this problem. Component suspected: Rear suspension system (exact cause UNKNOWN). I am willing to have the vehicle inspected upon request.
May 12, 2025
STEERING,STRUCTURE
1 complaint
Steering and hand rest console vibrates above 70 mph, no resolution kia with 6 times visits to dealership
Apr 29, 2025
Carry Handle, Shell, Base
1 complaint
The car seat system on this device is defective. After placing the shell back on the base and it clicking/latching in place, the shell pops off with using minimal force. The bar with the little plastic arms do not hold the car seat in place. This is extremely dangerous for the child. The arms and bar should be replaced with something that locks in place. In the photos you can see where I circled in red, shows the parts that are unattaching. And the yellow indicates the wear/friction on the plastic surface from it sliding in and out of place. It also rotates of of locked by itself without holding the rotating button. There have been several complaints on this same issue. At this point a recall needs to happen before this car seat kills a child.
Apr 09, 2025
STEERING,UNKNOWN OR OTHER
1 complaint
I have persistent vibration issues with Kia ev9. It is very much a risk as it causes concentration issues while driving. My tires are worn out at less than 10k. Looking at the forum and reports a lot of folks who have EV9 are facing the same issue. Is there a investigation which can be looked into as this can be a safety issue due to vibration as well tired being worn as well.
Mar 26, 2025
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
The windshield wipers could not complete full return to starting position due to wet snow. This caused a shuddering noise as the mechanism driving the wipers continued to try to complete its motion. Then an electrical burning smell emanated through the car.
Mar 20, 2025
WHEELS
1 complaint
3 weeks after picking up our Kia EV9, I noticed a thunking sound from the passenger side front tire. When we reached home, we opened the car cover and noticed that the lug nut had come off and was rattling behind the cover. We called the dealership and the asked us to bring the car in. Since we didn't want to drive it, we bought a torque wrench and tightened it ourselves, after getting the information from the dealership on how much to tighten it. We also noticed that all the lug nuts were under torqued and the driver side lug nut was very loose. I also read multiple reports on online forums (Reddit) about new Kia EV9 wheels flying off on the highway.
Mar 18, 2025
FORWARD COLLISION AVOIDANCE
1 complaint
Certain ADAS features have disengaged at least six times in the last year. While traveling at greater than 55 mph vehicle disengages cruise control and reports numerous warning indicators on dashboard including ADAS forward features such as collision warning and automatic braking indicators. I also noted lane management/steering also seemed to disengage when this has occurred during highway curve management. It is difficult to evaluate the full range of loss as the dashboard warnings are numerous and change over the next few minutes. It is also unsafe to secure good photographic evidence when traveling alone, though with assistance some imagery was recently captured. The sudden loss of speed and directional control assistance in multi-lane urban traffic was alarming but managed OK by alert driving. The manufacturer's dealer reported they could do nothing after one of the first occurrences. They said there were not 'codes' registered and not reports on file. The loss of systems usually cleared up within a few miles for the first instances. The most recent case persisted for several hours and several vehicle off/restart cycles. During this time the dashboard indicators suggested some failures resolved but some remained. This last case cleared over-night upon morning restart. A failure/warning was noted in the Kia Connect online app while the car still reported a problem. There were no prior indications before the sudden systems failure. All of these cases initially occurred on a section of road within about 1/2 mile of the same place. It involves a significant curve on an urban interstate interchanged. Sometimes the failures occur just before, or during, and at the end of the curve.
Mar 17, 2025
SUSPENSION,WHEELS,UNKNOWN OR OTHER
1 complaint
I am experiencing significant and persistent vibrations at highway speeds (60–75 mph) in my 2024 Kia EV9. Despite multiple dealership visits and repair attempts, the issue remains unresolved. The vibrations cause noticeable discomfort and potential safety risks, especially on long drives. Timeline of Events & Repairs: 1.First Visit to Kia dealer (Dec 24): The dealership performed a tire balance and determined one tire was defective, replacing it. Vibrations persisted. 2.Second Visit (Jan 25) The dealership replaced the remaining 3 tires 3. ThirdVisit (Feb 25): The dealership identified three wheels with lateral runout and replaced them. They also performed road force balancing, reportedly bringing all values below 16. 4.Test Drive (Feb 25): After picking up my vehicle, I drove on the interstate and found the vibrations had worsened, now starting at 60 mph instead of 70 mph. •A third-party wheel shop inspected the wheels and found the fourth wheel (not replaced by Kia) was defective and out of round. 5.Dealership’s Response: Despite these findings, Kia dealer dismissed my concerns and referred me to another dealership for a second opinion. They also stated that third-party evaluations are not accepted, creating an endless loop where I cannot get the issue properly addressed. Safety Concerns: •Vibrations impact vehicle stability and driver comfort, especially on long trips. •Extended driving with excessive vibrations may lead to fatigue, reduced control, and premature mechanical wear. •The fact that multiple components (wheels, tires) have required replacement raises concerns about a potential manufacturing defect affecting Kia EV9 models. Request for Investigation: The dealership has failed to resolve this issue despite multiple repair attempts, and their refusal to acknowledge third-party findings leaves me with no clear resolution path. I request that NHTSA investigate potential defects in the wheels, tires, or drivetrain system of the Kia EV9.
Mar 14, 2025
SUSPENSION,LANE DEPARTURE
1 complaint
Vehicle suspension experiences rear end swaying at speed when encountering rough or uneven road surfaces. Vehicle is available upon request. Rear 2 rows experience it more than front but requires driver to be mindful of steering to maintain control of vehicle. Dealer replicated swaying on vehicle and new 1 off the lot on 11/11/2024 per service invoice. Dealer service department test drove, rebalanced all tires, performed alignment, 8k service, and has performed 4 multi-point inspections since purchase in July 2025. No warning indicators, codes, or lights on dash and as stated on service invoice.
Mar 03, 2025
AIR BAGS,STRUCTURE,SERVICE BRAKES
1 complaint
UNKNOWN
Feb 06, 2025
ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES
1 complaint
The 12-volt battery for the vehicle was depleted, so the vehicle had to be jump-started to run. I work for a repair facility (it was here for collision repairs, as far as I know unrelated to this issue) and since I was unfamiliar with the vehicle, I inadvertently turned it off before shifting into park. When I took my foot off the brake, the vehicle began to roll forward. I am not sure if the vehicle was in park, neutral, or even reverse (the gear I was in when I turned the vehicle off), but whatever gear it was, the vehicle kept rolling after it was turned off. I tried turning the vehicle back on to shift to park, but was unable to do so due to the depleted 12-volt battery. I tried hitting the park button anyway, and this did nothing. I then tried to engage the electronic parking brake, but this was also inoperative due to the lack of power. With each attempt, I tried briefly taking my foot off the brake, but each time it continued to roll forward. I then called my manager and asked him to jump start the vehicle so I could put it in park and engage the parking brake. No damage was done in this incident, nor was anyone hurt, but this lack of fail-safes to prevent the vehicle from moving after a loss of power is a significant design flaw and safety hazard. If I had not noticed the issue in time and gotten out, the vehicle could have rolled away and caused property damage or bodily injury to me or a bystander. To my knowledge, this is the only such incident with this vehicle, and I do not know whether it is specific to this particular vehicle or replicable in others of the same year make and model. There were no warning lights.
Jan 29, 2025
STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I brought the vehicle in to have recalls addressed on 12/30/24. Starting the next day we noticed the car was weaving without any steering, but thought it might have been icy road conditions and waited to see if it reoccured. The car has since weaved intermittently, but has righted itself after releasing the accelerator. However, on 1/15/25 while traveling about 50mph, the car started weaving on its own and when the accelerator was released the car started to wildly fishtail. Called dealer and they agreed this was a serious issue and agreed to see car the next morning. Service tech said when they drove the car it did the same thing and that the troubleshooting recommended I change the regenerative braking setting to "smooth" and sent me on my way. I did not get even a mile before the car began weaving rapidly again on its own. Went straight back to dealership where manager wanted me to drive the vehicle again with the tech in car which I refused as it is not safe to drive. So he said if I was ok with it tech would take car out again but if it was just acting how regenerative brakes work, there wasn't much else they could do. When manager returned to talk to me, he said he ended up going with the tech and it did replicate the weaving action two times during that drive. The car is steering on its own weaving wildly left and right and imposes a great danger and no longer feels like a safe vehicle to drive.
Jan 16, 2025
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
Vehicles accelerates aggressively to no limit (95+) when adaptive cruise control is set and there is no leading vehicle within following range.
Dec 30, 2024
EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began functioning normally. This was the subject of a 2024 October recall which we got dealer service for but the issue is not resolved.
Dec 10, 2024
VEHICLE SPEED CONTROL,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
Instrument panel was non-functioning
Dec 09, 2024
ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.
Nov 21, 2024
UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326
Nov 02, 2024
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
My gauges stopped displaying any information outside of the gear selection. I had no Speedometer, or acess to any of my safety features. This has happened twice and gauges will turn on again on the next drive if sufficient time has passed.
Oct 24, 2024
FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
I recently had recall 24V693000 completed on my vehicle. After the recall while using the remote vehicle movement feature it no longer stops at all. While demonstrating the feature for a friend interested in purchasing a similar vehicle it did not stop and I had to move and release the remote to stop the vehicle. I have tested it again twice and the same problem occurs, the vehicle does not detect a pedestrian behind it and does not attempt to stop or stop.
Oct 23, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
I turned on my car and the screen did not turn on. I couldn’t see my speed or did not know if my turn signals were actually on or not.
Oct 22, 2024
VEHICLE SPEED CONTROL
1 complaint
Cluster behind the steering wheel was blank, has happen twice within the last 30 days. This is an issue since I had no speedometer and had to use WAZE to guess how fast I was going. It resolved itself after turning off the EV9 for about 45 - 60 mins. First time it happen on Sept 27, 2024, and then it happen again today Oct 21, 2024.
Oct 21, 2024
UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
Left screen where odometer should show become blackout at the middle of my driving. Went to drive for 200 miles without odometer and other warning signs because the screen are all blackout, 3rd time happen. 1st was Gear also not emgaging and blackout screen 3 months ago, then same incident happen 2 months ago and then another incident with same reason for this month.
Oct 15, 2024
ELECTRICAL SYSTEM,BACK OVER PREVENTION
1 complaint
The main instrument panel went black just shift indicator is visible. Did not know how fast i was going. No warning messages or lamps came on prior to not coming on.
Oct 14, 2024
ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
After starting and backing the car out of a parking spot, I noticed the instrument cluster display screen behind the steering wheel was completely blank, except for the letter of the gear I was in (P, R, or D) in the bottom center of the screen. The symbol for the parking brake also appeared in the bottom left of the screen, and the Door Ajar symbol at the top of the screen. The Heads Up display was also not working at all. When the turn signal was used, I could not see the light flash on the screen, and there was no audible noise telling me the turn signal was on. In fact, many audio notifications did not work. I had no ability to see my speed as both the speedometer and Heads Up Display were not working. I also could not see what mode of regenerative braking was being used, or any other vehicle status that normally appears on the status display. This is dangerous situation for multiple reasons: 1) I can not see how fast I was going 2) There were no safety indicators, visual or audio, that the seat belt is not used. 3) I can not tell if my turn signal was on, which could result in an accident when changing lanes if it wasn't working 4) I can not see how much range is left, potentially resulting in a situation where I get stranded. 5) I could not see what mode of regenerative braking I was in. This is important to ensure the car can be stopped in a safe manner, as each mode affects the stopping distance required. The problem can be reproduced. I am unable to get the display cluster screen to reappear. I have turned the car off and on and it still remains blank along with the heads up display. I have also changed settings for the display cluster in the main menu, but it does not work. I have not had an oppty to have this car inspected yet, but it is available upon request. I plan to call Kia to schedule an appointment. There was also no warning this could occur. I have not had an issue like this appear before.
Oct 08, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
For the second time in a week, the instrument panel went completely blank. This meant it was not possible to see speed, etc. The multimedia display panel in the center of the dash continued to work fine. The first time this happened last week, the problem resolved itself after the vehicle was turned off for 2 hours. Many others have reported this problem over the past month here: [XXX] I have had this vehicle for more than 3 months and last week was the first time this happened, but it happened again today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 03, 2024
UNKNOWN OR OTHER,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
1 complaint
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Oct 01, 2024
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,LANE DEPARTURE
1 complaint
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Sep 29, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Sep 25, 2024
EXTERIOR LIGHTING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2024 Kia EV9. The contact stated while driving 55 MPH, the turn signals became inoperable while attempting to switch lanes. The contact stated that the instrument panel was also inoperable. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Sep 25, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
Without any previous warning signs or issues, the dashboard screen went blank. I was unable to see my speed, or use my signals and wipers. I tried turning the car on and off and it still wasn’t fixed. I was able to drive the car home and my infotainment system still operated but the screen with the important info is broken.
Sep 23, 2024
SUSPENSION,STRUCTURE
1 complaint
The whole car vibrates at highway speeds. You can feel it in the steering wheel and the center armrest console. Dealer has balanced wheels twice and performed alignment but nothing will fix it.
Sep 20, 2024
LANE DEPARTURE,FORWARD COLLISION AVOIDANCE,ELECTRICAL SYSTEM
1 complaint
The main display panel that shows the speed, turn signal info, blind spot monitoring, and many other things just intermittently dies. According to many posts within online forums, the only known fix is to turn off the vehicle, wait at least 30 minutes and turn the car back on. There does not seem to be a reset option like there is for the radio/map/settings panel. It also does not allow you to see how much fuel (or charge in this case) is left in the vehicle.
Sep 19, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE
1 complaint
the main screen display showing speed, milage, camera etc randomly goes black and its not working. This affects working of turn signals, cameras on the side of the vehicle that aid in changing lanes and its overall a safety issue.
Sep 06, 2024
SEAT BELTS,SEATS
1 complaint
Drivers seat moving diagonally back and forth left to right when your make left and right turns. The force the car makes, forces the drivers seat to shift. Its a huge safety concern, everyone that has an EV9, a crash can result in the driver being killed because if the seat moves left to right forward and back under heavy or even light g force, imagine during a crash. The seatbelt is on the seat, so your whole body would go flying into the windshield because the seat can't even stay in position with light or heavy movements. Several people have reported identical experiences that only indicate the problem is not just happening to one or a few cars. Kia of America refused to replace my seat and refused at the local kia service center in Daytona beach, FL acknowledge or be shown the replication of the safety hazard. Several others on Facebook and forums are trying to take to service centers, but with it being a complex matter of not just the seat bolts needing to be tightened and something above the seat frame causing the issue, "master technicians" have no idea what they are looking at.
Sep 04, 2024
POWER TRAIN,SERVICE BRAKES
1 complaint
The vehicle unexpectedly accelerates in multiple situations, all related to “iDrive” (one pedal driving), either failing to engage, or unexpectedly disengaging. It almost hit something while parking, and it started accelerating into oncoming traffic from a stop sign. I’ve driven the car for 60 miles. I suspect there are other similar scenarios that I haven’t discovered. Steps to reproduce grouped by scenario: 1. Engage iDrive with the left steering wheel paddle. Remove foot from brake. Car does not move. Switch to R then D. Remove foot from brake. Car accelerates. 2. Engage iDrive. Turn off car. Turn it back on. Shift to D. Car accelerates. 3. Press paddle to engage iDrive, and bring vehicle to a stop. Remove foot from pedal. Sometimes it stays stopped. Sometimes it beeps instead of engaging iDrive, then accelerates later. Expected behavior: After engaging one pedal driving with the left steering wheel paddle, the vehicle should never accelerate from a stop unless the gas pedal has been pressed. The driver should have to press the right steering wheel paddle to disengage it. The left paddle should reliably engage one pedal mode.
Sep 02, 2024
ELECTRICAL SYSTEM,WHEELS
1 complaint
First the vehicle shakes at highway speeds. It has a substantial steering wheel vibration. I had to get two separate wheel balances done to attempt to resolve the issue. Can’t really say if the issue is fully resolved now because both the 12v battery and high voltage battery have had issues or failures leading to a completely dead unusable vehicle. Car has been out of working order for 13 days now with no eta on when the issue will be resolved. All of this happened with less than 30 days of owning the vehicle.
Jun 07, 2024
STEERING
1 complaint
In brand new 2024 Kia EV9, the steering wheel shakes at or above speeds of 65mph. Replicated symptoms in all regen modes, as well as with regenerative braking turned off. Replicated symptoms with lane assist and highway driving assist both on and off. Issue presents itself on various different conditions of road surfaces. Brought vehicle to dealership service department and they stated that alignment was perfect and there was no unusual tire wear. Service advisor went on test drive with me and witnessed the symptoms but disregarded it as possible uneven road surfaces and said they wouldn't know how to go about fixing it. The service invoice states "nothing is wrong with this vehicle" which is completely untrue. Tire balance was not checked. Confirmed with other owners of both the EV9 and EV6 that this is an ongoing issue with no known fix action or open TSB from Kia. Issues are not present below 60mph.
Jun 06, 2024
EXTERIOR LIGHTING
1 complaint
The automatic high-beam system in my 2024 EV9 is not sensitive enough to dim the headlights for traffic. Quite frequently it will just leave the brights on even though there is obviously traffic in the way. It does this for oncoming traffic, traffic moving in the same direction ahead of me, and crossing traffic. It does dim the lights only under some circumstances and is very inconsistent. This puts other drivers at risk because the LED headlights are extremely bright in the high beam setting and will blind other drivers. I have had numerous other cars with auto high beam systems that are much more sensitive and work properly. It appears as if the system doesn't have any issues, as there are no warning lights and it behaves like this all of the time.
May 15, 2024
LANE DEPARTURE
1 complaint
The contact owns a 2014 Kia EV9. The contact stated while driving at various speeds, the Lane Keep Assist failed, and the vehicle started pulling to the outside of the intended lane. There were no warning lights illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was contacted; however, no assistance was provided. The failure mileage was unknown.
May 02, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for EV9 was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. Thank God, there were no cars right behind me. The power was on, but the car was not moving. I had to tow the car to my home since the service center was closed. The next day I called Kia roadside assistance and it is at a service center on 04/08/2024. I am an extremely busy physician and have small children in my household. I am deeply concerned about the safety aspects of this vehicle as it tends to shut off in the roadway while driving. This is extremely dangerous for me and my family. To my surprise, My dealer, Northstar KIA has no loaner vehicle. After my repeated requests, my salesperson told me to go to the service center and ask for a rental car. and also told me they would reimburse the rental fees. When I called the service center, they said they do not have any rental or loaner car. While I leased and paid for the car, I am without my car or a loaner car.
Apr 12, 2024
Frequently Asked Questions
How many problems does the 2024 KIA EV9 have?
The 2024 KIA EV9 currently has 184 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2024 KIA EV9?
The most common problems reported for the 2024 KIA EV9 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2024 KIA EV9 problem data come from?
All problem and complaint data for the 2024 KIA EV9 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - KIA EV9
2025 Problems
2023 Problems
2022 Problems
2021 Problems
2020 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
Other KIA Models
Similar Brands
ST
3,555 models
RS
3,484 models
NC
2,822 models
ND
2,385 models
Z
1,951 models
MOTO
1,583 models
NU
1,189 models
RC
1,122 models