2023 LAND ROVER Range Rover Velar Problems & Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? The Lane Keep Assist (LKA) system on my 2023 Range Rover Velar P250 has lost its active steering intervention capability following one or more Software Over The Air (SOTA) updates. The system no longer applies corrective steering torque to keep the vehicle within lane markings. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Lane Keep Assist was a functional active safety system at the time of purchase, applying steering corrections to prevent unintended lane departure. That active intervention has been removed or disabled through a software update without my knowledge or consent. The vehicle now drifts across lane lines at highway speeds with no corrective action from the system. This increases the risk of a lane departure collision, particularly during momentary driver inattention — the exact scenario this system is designed to protect against. I was not notified that this safety capability would be altered or removed. Has the problem been reproduced or confirmed by a dealer or independent service center? I brought the vehicle to my authorized Land Rover dealership under warranty. The dealer acknowledged the system behavior but told me it was "working as intended" under the current software version. They did not reproduce the original functionality or offer a remedy. The dealer did not dispute that the active steering correction is absent — they simply classified the current behavior as acceptable. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by my authorized Land Rover dealership, which is a manufacturer-affiliated service center. No independent inspection has taken place. I have also submitted a formal written complaint directly to Jaguar Land Rover customer relations at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

First, this is a brand new purchase and vehicle had less than 6K miles before electrical issues with oxygen sensors (3), which all had to be immediately replaced. The vehicle was out of service for nearly one week. Second, which I consider a major highway safety issue is the backup camera array. At night this camera is rendered useless because your visibility is greatly impaired. It possesses a risk to not only the driver, but outside surroundings. My recommendation is to have these cameras replaced with better functionality and greater resolution for driving purposes. If you have not tested the backup cameras during nighttime conditions, I highly recommend you doing so to get an idea of my grave concerns.