2009 MERCEDES-BENZ C-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
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667
Complaints Reported
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Complaints by Component
AIR BAGS
184 complaints
Front Right SRS Malfunction Service Required
Nov 23, 2021
HEAD REST BOTH ON PASSENGER AND DRIVER FRONT SEATS IMPLODED WITHOUT WARNING, WITHOUT INCIDENT. I WAS NOT STRUCK BY A VEHICLE AND I DID NOT BACK INTO ANY OBJECT.
Feb 09, 2020
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000(AIR BAGS). AFTER HE RECEIVED THE RECALL NOTICE, BOTH THE DRIVER AND PASSENGER AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF NORTHLAKE (10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, 704-321-4833) AND WAS INFORMED THAT THE PARTS WERE AVAILABLE. THE CONTACT ALSO HAD THE VEHICLE DIAGNOSED FOR THE AIR BAG INDICATORS. THE DEALER DETERMINED THAT A FAULTY CHILD WEIGHT OCCUPANCY SENSOR CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Nov 15, 2019
TL* THE CONTACT OWNED A 2009 MERCEDES-BENZ C300. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED AND SHRAPNEL FROM THE AIR BAGS CAUSED CUTS TO THE CONTACT'S ARM AND FACE. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND THEN TOWED TO THE CONTACT'S RESIDENCE THE FOLLOWING DAY. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. A DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Apr 04, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PENSKE MERCEDES-BENZ OF WEST COVINA (2010 E GARVEY AVE S, WEST COVINA, CA 91791, (626) 859-1200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT
Feb 22, 2019
+ 179 more complaints for this component
STEERING
64 complaints
The problem is that the steering wheel locking mechanism has failed. The vehicle could not be started or driven. It required a flatbed tow to an authorized Mercedes repair facility. It was diagnosed as the steering mechanism, requiring replacement. The cost for this repair is $1400.00. I researched this problem on the MB website and it stated that this issue was common. I feel that this is a safety issue and should be repaired free of charge or at a significant discount. The car is currently being repaired, and I can forward any relevant documentation to you once the repair is complete.
Jun 17, 2025
Vehicle has lost its ability to be driven. Car alarm has gone of a multitude of times at different hours of day and night. Finally we were told that the steering column needs to be replaced. According to tow truck driver, Auto lock person, this is common from the 300 series of Mercedes Benz. Obviously very costly. My car is worthless at this point. I believe that the Mercedes Benz should have a recall on the steering column lock. Obviously, this is not only a defect but, also causing safety issues with it just turning off and not able to restart.
May 12, 2025
Steering Wheel locked due to ESL Module's motor failure making the car won't turn on, not drivable. Stuck, stranded.
Aug 15, 2022
2009 C300 at 120k miles car won’t start. Dashboard indicates “remove key from ignition” key was not in ignition, had car towed to the dealership, they said car needs a new steering lock and ignition switch due to malfunction. Total cost $1923. Thankfully car was not in motion when this happened. Please do a recall on steering lock and ignition switch for the safety of everyone!!!!
Nov 17, 2021
What component or system failed or malfunctioned, and is it available for inspection upon request? One day my car did not crank or start. Had it towed to dealer and they seemed to be familiar with everything they needed to order to fix it without blinking. How was your safety or the safety of others put at risk? As much as not being able to drive your car Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, See attached invoice Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Jun 20, 2021
+ 59 more complaints for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
59 complaints
Headlight harness on drivers and passenger side is melting and my lights are flickering. I was advised to night drive my vehicle at night, because it could start an electrical fire. This is caused by heat from the lights.
Sep 04, 2024
While driving and when parked the headlights flicker on and off. I have no headlights while driving at night, during adverse weather conditions and during dawn hours. I could crash into other drivers, or they could crash into me because they can’t see me. When a parking bulb blows it fuses and melts everything together causing the replacement of the entire headlight unit, this has happened twice.
Feb 15, 2023
THIS 2009 C300 WAS PURCHASED NEW FROM THE MERCEDES BENZ DEALERSHIP IN JACKSONVILLE FL AS A RETIREMENT GIFT FOR 20 YEARS OF NAVAL SERVICE. ABOUT A YEAR LATER I NOTICED THE DAYTIME RUNNING LIGHTS CONTINUOUSLY BLINKING DURING THE DAY. THE NEXT PROBLEM IS WITH THE FRONT HEADLIGHT UNITS EACH TIME A BLUBS BLOWS, IT FUSES EVERYTHING INCLUDING WIRES TOGETHER REQUIRING THE REPLACEMENT OF THE ENTIRE HEADLIGHT UNIT. THIS HAS HAPPEN THREE TIMES WITH BOTH THE LEFT AND RIGHT HEADLIGHT UNITS. THE DIFFERENCE IN PRICE IS $28.00 FOR A REPLACEMENT BLUB VISE $600.00 PLUS DOLLARS FOR THE ENTIRE UNIT. THE DEALERSHIP HAS NO PROBLEM CHARGING ME THE COST TO REPLACE A MANUFACTURES DEFECT AND SAFETY ISSUE. THERE SHOULD BE AN IMMEDIATE RECALL OF THIS UNIT.
Apr 29, 2017
SOCKETS FOR THE PARKING LIGHTS ABOVE THE HEADLIGHTS MELTED. KNOWING THAT SOMETHING SIMILAR WAS ADDRESSED WITH THE TAIL LIGHTS, SEEMS TO BE RELATED. THE TAIL LIGHTS MELTED THE CARRIER AND THE CABLES NOW THE SAME IS HAPPENING ON THE FRONT OF THE CAR. I AM NOT THE ONLY OWNER OF MB C300 EXPERIENCING A ISSUE. WE ARE CONCERNED THAT OUR CARS CAN CATCH UP ON FIRE.
Apr 25, 2017
THE WIRING TO THE HEAD LAMBS (BOTH) ARE BURNING UP, CAUSING A BURNT SMELL IN THE CAR, COMPANY SAYS TO BUY NEW HEAD LAMPS. THE ELECTRIC WIRE SYSTEM IN THE CAR HAS BEEN A PROBLEM SINCE THE BEGINNING. EVIDENTLY THE HEAT IN THE MOTOR AREA IS TO MUCH FOR THE QUALITY OF THE WIRING COVERS AND THEY CAUSE LAMP BURN OUT,AND BURN THE PLASTIC WIRE COVERING. CAR IS USED FOR PLEASURE HAS VERY FEW MILES. VERY HARD TO TAKE A PICTURE , TECH HAD A HARD TIME GETTING TO IT.
Dec 24, 2016
+ 54 more complaints for this component
ELECTRICAL SYSTEM
58 complaints
While driving the car on [XXX] at 9pm on sunday, [XXX] in lane two during a heavy rain a audible clicking noise came from the drivers side front of the dash instrument cluster area and all of the lights on the car simultaneously turned off without ever touching the light switch i was unable to see the road in front of the vehicle also the windshield wipers quit working and the radio and navigation display went off and closed and opened and closed( turned off and then on and off again) the instrument cluster went dark as well, luckily i was able to turn the steering and apply the brakes and steer the vehicle onto the shoulder of the road and come to a complete stop after several attempts to turn the headlights back on i determined that the vehicle was not safe to drive , and had the vehicle towed to a reputable mechanic, and upon diagnosis he contacted me and stated that the drivers side front signal acquisition module A. K. A. the (sam) module had failed due to water intrusion into the fuse panel sam module area , the mechanic stated that i should file an incident /complaint form with your office , upon searching the MERCEDES BENZ forums and sites on the www i found many customers with a broad range of models (w204)approximately this same year model have identical complaints and nothing has been done by MB usa to remedy the problem, i believe this matter to be a major safety concern and i am wondering why this matter hasnt been taken into consideration by your agency and by MB usa as a safety recall to replace the failing modules and retrofit the fuse panel sam module area to prevent water intrusion thats causing the obvious safety concern and possible liability on the part of the MB/ DAIMLER corporation. it seems this is clearly a problem and it needs fixed we are terrified to drive the vehicle for fear of a repeat incident. Sincerely the [XXX] family INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 06, 2025
Last week just before Thanksgiving my car of 134,000 miles wouldn't start. Had it towed to my mechanic only to find out like so many others that the Electronic Steering Module(ESL) is 1,500.00 defective. Yet with this being a common issue there is no recall. guess I'm going to a Toyota.
Dec 02, 2023
The contact owns a 2009 Mercedes-Benz C300. The contact stated that the vehicle failed to start after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that the ignition switch and the steering lock had failed and needed to be replaced. The local dealer was notified of the failure and informed the contact that the parts were available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 175,000.
Aug 15, 2022
Rear passenger tail light housing melted together the connector/ harness to the housing. Limiting the power to the light bulbs and or blowing them before they should be burnt out or not working at all periodically. Effectively limiting the safety of having the brake light or parking lights or even the blinker work like they're supposed too
Jun 19, 2021
MY EIS/ESL WENT OUT IN THE MIDDLE OF NO WHERE. IT'S A COMMON ISSUE FOR MERCEDES AND IT PLAGUES EVERY MERCEDES. IT'S A SAFETY HARZARD AND HAPPENS TO A LOT OF PEOPLE. MERCEDES ALSO CHARGES $1500 OUT OF WARRANTY TO GET IT FIXED WHEN IT'S A COMMON ISSUE AND SHOULD BE RECALLED AND REPAIRED.
Oct 26, 2020
+ 53 more complaints for this component
STEERING,ELECTRICAL SYSTEM
47 complaints
Steering lock malfunction and unable to start car. Vehicle has completely shut down.
Nov 10, 2021
electrical ignition switch and electronic steering lock the component malfunctioned with no symptoms. i got stranded for 5 hours past midnight car has been inspected by a shop and Mb dealer no warning lights and no symptoms
Aug 08, 2021
CAR WAS PARKED BY SIDE WALK NEXT TO MY HOUSE. INSERTED THE KEY IN THE IGNITION AND TURNED IT. THE CAR DID NOT START, AND THE STEERING WHEEL WAS LOCKED. NO LIGHTS FLASHED ON THE DASHBOARD. CAR HAD TO BE TOWED ON TRUCK BED SINCE IT'S REAR-WHEEL DRIVE. DEALER TOLD ME IT'S THE IGNITION SWITCH LOCK CYLINDER. COST $1500 TO FIX. THIS IS A MANUFACTURER'S DEFECT. NOT FAIR.
Oct 30, 2020
TURNED IGNITION KEY TO START VEHICLE. NOTHING HAPPENED. NO CRANKING OR CLICKING. COMPLETE SILENCE. STEERING WHEEL AND TRANSMISSION SHIFTER WERE BOTH LOCKED INTO POSITION AND COULD NOT BE MOVED EVEN THOUGH IGNITION WAS IN THE 'ON' POSITION. APPARENTLY THIS IS A COMMON PROBLEM ASSOCIATED WITH A DEFECT IN THE 'ELECTRICAL IGNITION SYSTEM/ELECTRONIC STEERING LOCK (EIS/ESL)' AND IS THE SUBJECT OF A TECHNICAL SERVICE BULLETIN FROM THE MANUFACTURER. THIS CONDITION OCCURRED ON ONE PREVIOUS OCCASION WITHIN THE LAST 45 DAYS. ON BOTH OCCASIONS VEHICLE WAS STATIONARY HOWEVER IF IT WERE OCCUR WHILE MOVING THE STEERING WHEEL WOULD LOCK AND DRIVER WOULD BE UNABLE TO AVOID A COLLISION. THIS IS A WELL DOCUMENTED AND WIDELY KNOWN SAFETY DEFECT FOR WHICH THE MANUFACTURER SHOULD BEAR THE COST OF CORRECTING (AT THE CURRENT TIME VEHICLE OWNERS ARE CHARGED BETWEEN $1200-$1700 TO PERFORM THE DEFECT CORRECTION OUTLINED IN THE MANUFACTURER'S TECHNICAL SERVICE BULLETIN). *TR
May 08, 2020
PROBLEM WITH THE IGNITION SWITCH. THE WHOLE CAR SHUT DOWN AFTER BEING INSPECTED. IT SAID TO BE A INTERLOCK SWITCH PROBLEM I'LL HAVE TO HAVE THE CAR TOWED BECAUSE IT WILL NOT TURN ON IT IS SHUT DOWN .
Mar 06, 2020
+ 42 more complaints for this component
EXTERIOR LIGHTING
45 complaints
The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving at an unknown speed, several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the connector for the rear taillights was melted into the bulk assembly mount and needed to be replaced. The contact was then informed by the dealer of NHTSA Campaign Number: 14V177000 (Exterior Lighting) however, the dealer confirmed that the recall was previously completed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was promised a call back however, the contact had not yet received a response. The failure mileage was approximately 93,000.
Oct 14, 2022
I noticed my right tail light has completely went out and related damage to the brown wire connected to the entire casing. Per recall campaign: 2014050001; NHTSA RECALL NUMBER: 14V177, "Oxidation on the ground pin connector for the rear tail lamps of subject vehicles can result in a dimming of the tail lights or loss of tail lamp functions. The loss of a rear tail lamp reduces the rearward visibility of subject vehicles, especially with respect to turn signal illumination and may increase the likelihood of a rear end crash". I recently called a new certified Mercedes Benz dealership near me who states this recall has been closed, however, there is no specific indication on whether that was the right or left tail light. Regardless, a recall covers both whether it happens simultaneously or at different increments. My requested resolution: to simply acknowledge the recall to replace this time the right tail lamp. Especially since any wiring issues poses risk of shortage or fire.
May 10, 2022
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE WIRE CONNECTING THE TAIL LIGHT ON THE DRIVER'S SIDE MELTED AND CAUSED THE TAIL LIGHT NOT TO WORK. THE TAIL LIGHT, BLINKER, AND BRAKE WARNING INDICATORS ILLUMINATED. THE DEALER WAS CONTACTED (MERCEDES-BENZ IN PLANO, TX, 214-473-5643) WHERE IT WAS STATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Dec 01, 2017
HEADLIGHT WIRES ARE CORRODED AND MELTED. THIS SEEMS SIMILAR TO THE TAIL LIGHT RECALL A FEW YEARS AGO THAT CAUSED A FIRE.
Jul 16, 2017
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE OPERATING THE VEHICLE, THE TAIL LIGHTS WOULD ILLUMINATE DIMLY AND/OR SHUT OFF INTERMITTENTLY. THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000.
May 03, 2017
+ 40 more complaints for this component
SUSPENSION
17 complaints
After noticing brake fluid leaking I took my car to a local automotive shop and when he raised it to checkout the break line when he found the leak from the rust . he noticed a more serious problem that the subframe was rusted out on each side. He told me to contact Mercedes immediately because the car is unsafe to drive.
Apr 07, 2024
As I was driving from work, I noticed that when I started using the brakes I starting hearing a metal sound coming from the back, the day after I looked down and realized a whole part from the sub frame was completely broken and the part is corroded.
Nov 21, 2023
The stability control is off in the rear. No warning lights or noise. Other models of this same year make and model have been recalled for something having to do with this. Please help me our family can’t afford this rn. We have a beautiful 1 year old that needs rides to dr apt
Nov 09, 2022
rear subframe rotted away and car wouldnt move
Oct 06, 2022
Rear subframe rusted through near connection with control arm. This left the rear wheel connected to the rest of the car only through an axle and sway bar. This is a very common issue on these vehicles, and was remedied through the replacement of the subframe.
Jun 22, 2022
+ 12 more complaints for this component
STRUCTURE
12 complaints
Vehicle inspection by independent service center indicated that a new rear frame was necessary. This was the second communication to nhtsa on this issue. This automobile (2009 c300) is inoperable due to this Mercedes rear frame defect .
Oct 12, 2025
The contact owns a 2009 Mercedes-Benz C300. The contact stated that while driving at various speeds, the rear end of the vehicle would fishtail and become extremely unstable while driving over a bump in the road or while turning. Upon inspection, the contact discovered that the subframe was severely rusted. The cause of the failure was not determined, and the vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 201,000.
Nov 12, 2024
This car I have owned since brand new and I am the original owner. This car has never been used in winter despite I live in New York and always has been maintained in very good condition however, this car has developed noises from the rear when driven. I took the car to my trusted mechanic and he found out that the rear subframe has corrosion making it unsafe to drive.
Feb 24, 2023
The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving at various speeds, the vehicle would sway from side to side as an abnormal clonking noise would emit from the vehicle without warning. The vehicle was taken to an independent mechanic where they discovered that the subframe had cracked due to severe corrosion. The dealer was contacted about the failure, and she was given an estimate for the repair. The manufacturer was also notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 94,200.
Feb 07, 2023
My spouse was driving approx 40MPH. Traffic light turned amber so she applied the brakes, at that point the vehicle pulled violently to the left into on coming traffic and at the same time the vehicle rear end was fish tailing out of control.Our mechanc inspected the vehicle and discovered the rear sub frame assembly had cracked on the driver side. We were advised by the mechanic this car is un driveable. Our Insurance appraiser inspected the vehicle and stated this is very common with this model vehicle and is a very bad design flaw. I contacted the Mercedes dealership and they advised there is no re-call on the subframe so I would need to pay $4000-$5000 for the repair. This vehicle is worthless to me now and is a grave safety risk to drive. I do not have the funds to fix this vehicle so I am now without a car. Mercedes customer care will not even answer any telephone calls. I have called 3 times and been on hold for over 60 minutes each time. This design flaw needs to be corrected by Mecedes before someone gets killed.
Jul 13, 2022
+ 7 more complaints for this component
UNKNOWN OR OTHER
10 complaints
At a recent VA state inspection the mechanic noted that the "rear sub-frame rusted and rear coil springs bottoms are weak." This becomes a potential suspension issue and the sub-frame should not be rusting out so quickly. Additionally, when researching online it seems prohibitively expensive to replace the rear sub-frame but this is a safety concern and I have noted that a large number of these sub-frames are being replaced..
Nov 20, 2022
I think I’m a victim of odometer fraud
Aug 26, 2021
THERE IS A SMELL OF EXAUST FUMES OR PERHAPS BURNED OIL IN THE CABIN. AFTER ACCELERATING THE SMELL IS STRONGER. OPENING ROOF OR WINDOWS DOESN'T HELP.CAN ONLY SMELL WHEN DRIVING.
Dec 13, 2018
THE PLASTIC DOOR HANDLES WHICH MAKES IT POSSIBLE FOR OCCUPANTS TO EXIT THE CAR BRAKES, WHAT HAPPENS IN CASE OF EMERGENCY FOR OLDER, OR DISABLED, CHILDREN TO EXIT? TERRIBLE CAN'T GET OUT OF CAR IN IN AN ACCIDENT? LOOK ON THE INTERNET HOW MANY COMPLAINTS, DEALER SAID IT IS A BAD ENGINEERING DESIGN
May 10, 2018
DRIVER WINDOW WILL NOT CLOSED ALL THE WAY.
Nov 16, 2017
+ 5 more complaints for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
9 complaints
The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving and activating the turn signals, the taillights were inoperable. Additionally, the contact stated while driving and depressing the brake pedal to come to a stop, the brake lights were significantly dimmed except for the third brake light. The vehicle was taken to the dealer, where it was diagnosed with electrical failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V177000 (Exterior Lighting); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Aug 26, 2024
TAIL LIGHT PROBLEMS. I STARTED RECEIVING WARNING MESSAGES REGARDING THE TAIL LIGHT MALFUNCTION. WE CHECKED THE LIGHTS BUT THEY WERE FINE. IN JANUARY THE LIGHT WENT OUT. I TOOK MY CAR IN FOR AN OIL CHANGE AND WAS TOLD THAT THE BULBS WERE NOT ONLY OUT BUT THE CAUSE WAS DUE TO A CIRCUIT ISSUE. AFTER PICKING UP MY CAR, THERE WAS AN ADDITIONAL WARNING FOR MY SIDEMARK LIGHT. *TR
Jan 07, 2014
WARNING INDICATOR CAME UP ON INSTRUMENT PANEL TO "CHECK REAR TAIL AND BRAKE LAMPS" THE REAR TAIL, TURN, AND BRAKE LAMPS HAVE FAILED IN MY CAR. THE WIRING HARNESS HAS BURNED AND EMITS EXCESSIVE HEAT TO THE TOUCH. I'M UNSURE OF HOW LONG I WAS DRIVING WITH MY TAILLIGHTS OUT. *TR
Jan 04, 2014
TAIL LIGHT PASSENGER SIDE - GROUND WIRE ISSUES - PLATE MELTED - TAIL LIGHT ERRORS - NOT WORKING - NO TURN SIGNAL OR BRAKE SIGNAL DUE TO FAULTY TAIL LIGHT ASSEMBLY (HEATING ISSUES) 1 204-820-09-77 LAMP CARRIER 1 211-545-03-28 PLUG 1 014-545-82-26 PIN BUSHING. *TR
Dec 29, 2013
REAR TAIL LIGHT WIRING HAS BURNT UP CAUSING FAILURE OF THE TAILLIGHT. THIS HAPPENED ON BOTH SIDES OF THE VEHICLE. THE RIGHT SIDE ACTUALLY BEGAN PUTTING OUT SMOKE WHEN THE BURNT CONNECTOR FAILED. THIS FIRE COULD HAVE SPREAD WITH MY KIDS IN THE CAR. *TR
Dec 12, 2013
+ 4 more complaints for this component
SUSPENSION,STRUCTURE
8 complaints
The contact owns a 2009 Mercedes-Benz C300. The contact stated that while her husband was driving at an undisclosed speed, the vehicle swayed on the roadway. The vehicle was taken to an independent mechanic who diagnosed that the rear subframe was corroded and needed to be replaced. The mechanic contacted the dealer to order the replacement part and was informed by the dealer that there was a recall for the subframe; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Sep 19, 2022
The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving 70 MPH, he heard an abnormal clunking sound coming from the rear of the vehicle. The contact veered to the side of the road. After looking under the vehicle, the contact noticed that the subframe located next to the gas tank was fractured. The vehicle was taken to an independent mechanic where it was diagnosed that the rear subframe had fractured from the weld point. However, the parts to do the repair were not available. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 190,000.
Jul 13, 2022
Take my car to the dealer and told me my rear subframe is rusted out and is dangerous to drive. Total cost replace they said around $5800 . Why there isn’t recall for the problem in the USA ? I find out there is one in Canada and Germany for this car. What I’m supposed to do with the car? Take it to a junkyard because Mercedes’
Jul 09, 2022
The contact's son owns a 2009 Mercedes-Benz C300. The contact stated upon taking the vehicle to the dealer for servicing, he was informed that the subframe was severely rusted. The contact stated that his son then informed him that while he was driving approximately 50 MPH and depressing the brake pedal to come to a complete stop, the vehicle started wobbling significantly. The dealer replaced the subframe, the rear tires, and completed an alignment on the vehicle. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 87,000. Vehicle has been repaired.
May 06, 2022
the rear subframe @lower control arms right side rust on bracket when put break on the car go to right and make noise!!! the car just have 83.000 miles!! this have re call or not?we d'ont know untill seaching on web side findown couple owner C300 have problem said some
Feb 25, 2022
+ 3 more complaints for this component
TIRES
8 complaints
TL*THE CONTACT OWNS A 2009 MERCEDES BENZ C300 EQUIPPED WITH COOPER TIRES, TIRE LINE: VELOZZA ZXV, AND TIRE SIZE: 255/35/R18 (N/A). THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE REAR DRIVER SIDE TIRE WAS FLAT AND THE TREAD SEPARATED FROM THE TIRE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRE READ SEPARATED AND NEEDED TO BE REPLACED. THE TIRES WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 57,965 AND THE TIRE FAILURE MILEAGE WAS 3,500.
Jan 29, 2015
IN 13 MONTHS AND 9,000 MILES, I HAVE HAD TO REPLACE 3 CONTINENTAL EXTREME CONTACT DWS TIRES DUE TO BULGING SIDEWALLS. ONE OF THOSE 3 WAS THE FIRST REPLACEMENT ON JULY 15, 2014. THE FIRST BULGING SIDEWALL HAPPENED 12 MONTHS AFTER PURCHASING THEM. *TR
Aug 18, 2014
01/11/2014....4:00 PM .I WAS DRIVING INTO THE ROCKAWAY MALL IN DOVER AT APPROXIMATELY 10 MPH WHEN THE TIRE HIT A BUMP ( THE LEFT FRONT DRIVERS SIDE) AND WENT INSTANTLY FLAT. I HAD TO CONTACT AAA TO CHANGE THE TIRE TO THE SPARE. I WAS UNABLE TO HAVE THE TIRE REPAIRED UNTIL JANUARY 13, 2014. I WAS TOLD THE SIDEWALL BLEW OUT AND THE TIRE WAS UNABLE TO BE REPAIRED. I HAD TO PURCHASE A NEW TIRE IN THE AMOUNT OF $268.06. 02/01/2014....6:00 PM .I WAS UP ROUTE 3 WEST IN CLIFTON DRIVING APPROXIMATELY 50 MILES PER HOUR WHEN THE RED LIGHT CAME ON INDICATING THERE WAS A TIRE ISSUE. I PULLED INTO THE CLOSEST GAS STATION AND MY TIRE (THE LEFT FRONT DRIVERS SIDE) WAS COMPLETELY FLAT. I AGAIN CONTACTED AAA TO CHANGE THE TIRE. MONDAY MORNING I BROUGHT THE CAR TO LOOK AT THE TIRE, AGAIN I WAS TOLD IT WAS THE SIDEWALL BLOWING OUT, IT COULD NOT BE REPAIRED AND I WAS CHARGED ANOTHER $52.99. THIS ALSO HAPPENED IN MY PREVIOUS MERCEDES C280 WITH A BUBBLE I THE SIDEWALL TWICE WITH THE SAME TIRE. I HAVE TO CONTACT THE REPAIR PERSON AS TO THE PRICE OF THE TIRE REPLACEMENT. THIS IS A DANGEROUS SITUATION WHICH WILL CAUSE SOMEONE THEIR LIFE. THESE CONTINENTAL PRO CONTI TIRES 225/ R45/17 H91 NEED TO BE RECALLED A.S.A.P. *TR
Feb 03, 2014
TIRE AIR LEAKING RESULT FROM RIM CRACK WITHIN 1ST YEAR OF OWNERSHIP OF 2009 MERCEDES C300. IT IS ORIGINAL MANUFACTURING DEFECT, AND THE MANUFACTURE RESPOND VERY SLOW FOR OUR REPORT OF PROBLEM. *TR
Aug 25, 2011
I OWN A 2009 C300 SERIES MERCEDES BENZ. WE BOUGHT OUR CAR IN 2010 AS A DEMO WITH ONLY 12,000 MILES ON IT FROM THE MERCEDES DEALERSHIP. WE HAD TO CHANGE OUT ONE OF THE TIRES 2 MONTHS AFTER WE GOT THE CAR DUE TO A BIG BUBBLE NOT IN THE TIRE. A MONTH LATER, WE THEN HAD TO CHANGE OUT THE BACK TIRE DUE TO A NAIL BEING IN THE TIRE AND THEY SAID THEY WASN'T ABLE TO FIX IT. THESE ARE CONTINENTAL TIRES WHICH ARE VERY EXPENSIVE. TODAY, 2011, THESE BACK TIRES ARE COMPLETELY WORN OUT AND NEED TO BE CHANGED AGAIN. I AM NOT SURE IF THESE TIRES ARE DEFECTS ARE WHAT.... I AM VERY TIRED OF THIS, I THOUGHT I WAS BUYING THE BEST.... *TR
Jun 22, 2011
+ 3 more complaints for this component
SERVICE BRAKES
7 complaints
Went to the Mercedes dealership service department to replace the rear subframe that suddenly broke while I was driving due to extreme rust/corrosion. The dealership stated that it was being covered under the extended warranty due to the recall related to the rust/corrosion issue with the subframe. I was advised by the mechanic that the brake lines will need to be replaced due to extreme rust/corrosion in the rear at the same exact location of the rear subframe, making the vehicle very dangerous to drive because the brake lines could break at any moment and cause sudden brake failure. I was quoted a very significant amount to replace the rusted brake lines and per the dealership, it will not be covered under any extended warranty and/or recall.
Dec 21, 2024
Rear brake lines corroded leading to loss of brake fluid while on the road. My at the time 4 year old son and I were in the car (I was the driver). This was in December of 2022 so almost two years ago. Earlier that year, MB dealership warned me about rear sub frame being corroded, too, but the cost of repairs ($7,000) were out of reach. There were no warning signs the day brake line started leaking other than a dashboard message to check the brake fluid and I felt I could not really stop my car. Car was taken to a local shop and the rear brake lines were repaired for $1,158. on 12/12/2022. Then this spring 2024 rear sub frame fell apart while switching my winter wheels to all year wheels/tires. MB USA honored this repair through the extended warranty.
Sep 05, 2024
2009 MERCEDES BENZ C300. CONSUMER WRITES IN REGARD TO PROBLEM WITH BRAKES. THE CONSUMER STATED THE MOISTURE CAUSED CORROSION IN THE BRAKE BOOSTER. THE CONSUMER REFERENCED NHTSA CAMPAIGN NUMBER 22V315. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DECLINED ANY ASSISTANCE STATING THE VEHICLE WAS OUT OF WARRANTY. THE CONSUMER BELIEVED THE MANUFACTURER SHOULD REIMBUREMENTS THE PAYMENT DESPITE BEING OUT OF WARRANTY.
Jul 18, 2022
I took my vehicle to the Mercedes dealer for inspection on 7/13/22. It passed inspection, but I was told that the brake lines were very corroded and they recommended replacement before driving. Their cost to repair was $2825. I only have 54,000 miles on the vehicle. I checked on the internet to see if there were any other reported brake line issues with a 2009 Mercedes C300 and was shocked to see how many people had the same issue, some reporting that they lost brake power and had a very terrifying experience. Of course I am now afraid to drive the vehicle and not sure what my course of action will be. With the number of reported incidents, I feel that Mercedes used inferior materials that corrode readily and should have some accountability in remedying the situation. I am including some photos of the corrosion that were provided to me by the dealer.
Jul 14, 2022
K frame and sub frame deteriorates. There is a recall in Canada.
Jun 08, 2022
+ 2 more complaints for this component
ENGINE
7 complaints
MY CAR HAS 64,522 MILES ON IT AND HAS BEEN DIAGNOSED THAT IT HAS BAD CATALYTIC CONVERTERS.
Apr 12, 2017
ENTERED MY PARKED CAR ON 2.9.2017. BEFORE FULLY STARTING ENGINE, "CHECK-ENGINE" INDICATOR ON DASHBOARD CAME ON. TOOK IN TO DEALERSHIP ON 2.13.2017. WAS TOLD THAT THERMOSTAT HAD CRACKED/FAILED. MY VEHICLE ONLY HAS 56,000 MILES, AND THIS IS A MERCEDES-BENZ. HOW COULD SUCH A CRITICAL PART FAIL SO SOON IN A VEHICLE OF THIS QUALITY? PAID $700+ TO REPAIR (BILL ATTACHED).
Feb 26, 2017
LAST WEEK TOOK VEHICLE TO GET SERVICED AT MERCEDES BENZ OF BEVERLY HILLS. WHEN I GOT IT BACK I HEARD A WHISTLING/FLAPPING NOISE. IMMEDIATELY RETURNED TO MERCEDES SERVICE. WAS TOLD ITS NOTHING OF CONCERN IF THE NOISE ONLY HAPPENS IN THE MORNINGS AND DISSIPATES WHEN DRIVING. EXPRESSED CONCERN ABOUT A 1100 MILE ROAD TRIP AHEAD AND WANTED TO MAKE SURE IT WAS SAFE TO DRIVE. WAS REASSURED IT WAS JUST FINE. UPON ARRIVING AT MY DESTINATION THE NOISE ESCALATED NON-STOP COME TO FIND OUT IT WAS THE BELT TENSIONER ON MY VEHICLE. THE SERPENTINE BELT WAS NEARLY SHREDDED. THE VEHICLE HAD ABOUT 70,000 MILES ON IT. AFTER DOING SOME QUICK SEARCH ONLINE, IT SEEMS THAT THIS IS NOT AN ISOLATED ISSUE, BUT RATHER A WIDESPREAD ISSUE WITH THIS VEHICLE. I'M PISSED THAT THE SERVICE ADVISOR PLAYED STUPID AS IF THIS WAS NOT A KNOWN WIDESPREAD ISSUE AND PUT MY SAFETY AT RISK. I'VE READ SOME OWNERS HAVE HAD THIS FAILURE WITH AS LITTLE AS 15,000 MILES AND SO FORTH. MERCEDES IS A FRAUD AND ARE WELL AWARE OF THESE ISSUES THEY JUST HOPE ITS NOT APPARENT WHILE THE VEHICLE IS STILL UNDER WARRANTY.
Dec 31, 2015
CEL ILLUMINATION, ENGINE MISFIRE, STALLING, ROUGH RUNNING, LOW COOLANT INDICATOR LIGHT UPS. NO EXTERNAL COOLANT LOSS DETECTABLE. COOLANT IN THE ENGINE OIL AND/OR IN THE COMBUSTION CHAMBER. THIS IS CAUSED BY A BROKEN CYLINDER HEAD BOLT. ENGINE COOLANT ENTERS INTO ENGINE OIL. COOLANT MIGHT BE PRESENT IN THE COMBUSTION CHAMBER. AFFECTED ENGINE NUMBER UP TO 1569XX 60 060658. NOW THE DEALERSHIP IS TRYING TO CHARGE ME $7K TO HAVE THIS FIXED WHEN IT'S A KNOWN ISSUE ON THESE VEHICLES. I RESPECTFULLY DEMAND THAT MERCEDES BENZ USA COVER THE COSTS AND RECALL THESE AFFECTED BOLTS ASAP.
May 14, 2015
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Feb 05, 2015
+ 2 more complaints for this component
STEERING,ELECTRICAL SYSTEM,ENGINE
7 complaints
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE ENGINE, THE KEY FAILED TO TURN FROM THE OFF TO ON POSITION AND THE STEERING WHEEL SEIZED. WHEN THE FAILURE OCCURRED, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000.
Mar 23, 2017
COMMON AND KNOWN ISSUE WITH M BENZ C300 EIS/ELS/STEERING COLUMN. CAR ENGINE JUST DIES AND WILL NOT START DUE TO ELECTRICAL COMPONENT MALFUNCTION. AN EXPENSIVE, POSSIBLY DANGEROUS PROBLEM THAT HAS NOT BEEN RECOGNIZED BY MERCEDES-BENZ IT APPEARS FROM THE OTHER COMMENTS ON THIS FORUM AND OTHERS. MY 2009 C300 WAS RUNNING FINE. I MAINTAIN REGULAR SERVICE. STOPPED TO GRAB LUNCH. FORTUNATELY, I WAS NOT IN MOTION OR IN A DANGEROUS AREA OR IN THE MIDDLE OF NIGHT IN THE MIDDLE OF NOWHERE. THE CAR WOULD NOT RE-START, YET THE LIGHTS, RADIO, PANEL ALL APPEARED TO BE WORKING, ALTHOUGH "REMOVE KEY FROM IGNITION" MESSAGE APPEARED. THOUGHT IT COULD BE A BATTERY OR ALTERNATOR ISSUE. HAD TO HAVE CAR TOWED TO 2 DIFFERENT PLACES, THE LAST OF WHICH WAS THE MBENZ DEALERSHIP OVER AN HOUR AWAY. THIS OCCURRED AT 80K MILES ON ODOMETER. A MAJOR SAFETY AND POSSIBLY DANGEROUS SITUATION. I THOUGHT THE MB BRAND WAS ABOUT RELIABILITY, QUALITY, SAFETY. SO DISAPPOINTED. MANUFACTURER'S DEFECTIVE PRODUCT.
Jan 19, 2017
CAR WAS PARKED IN A PARKING LOT. I WAS 120 MILES FROM HOME WHEN THE ENGINE WOULD NOT START -- EVEN THOUGH THE BATTERY, LIGHTS, STEREO, GAUGES, ETC. ALL WORKED FINE. STILL, THE ENGINE WOULDN'T EVEN CRANK, HAD CAR TOWED TO AN INDEPENDENT MERCEDES REPAIR FACILITY (IT WAS A SUNDAY AND THE LOCAL MERCEDES SERVICE DEPARTMENT WAS NOT OPEN). THE ELECTRONIC IGNITION SWITCH (EIS) AND OTHER PARTS NEEDED TO BE REPLACED AT A COST OF $1526.94. MONTHS LATER I VISITED THE NHTSA WEBSITE AND LEARNED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL OF MERCEDES AND THAT THE MANUFACTURER IS REFUSING TO PAY FOR THE REPAIR. WITH A PROBLEM THIS WIDESPREAD -- WHICH CAN OCCUR MULTIPLE TIMES DURING THE LIFE OF THE CAR -- MERCEDES SHOULD FOOT THE BILL. I WOULD HAVE COMPLAINED EARLIER BUT ONLY NOW LEARNED THAT MANY OTHER OWNERS ARE EXPERIENCING THE SAME DEFECT. MY CAR HAD ONLY 37,110 MILES AT THE TIME. I SHOULD BE REIMBURSED MY MERCEDES.
May 28, 2016
PARKED MY CAR OVERNIGHT AND WENT TO START IT IN THE MORNING AND WOULD NOT START. THE KEY WOULD TURN BUT GOT NO LIGHTS ON THE DASH AND RADIO WOULD NOT WORK. THE STEERING WHEEL DID NOT UNLOCK. TRIED TO JUMP IT BUT SAME RESULTS. BATTERY TESTED FINE, CHECKED ALL THE FUSES AND THEY WERE ALL GOOD. AFTER RESEARCHING ON THE INTERNET THE STEERING LOCK FAILED. THIS SEEMS TO BE A MORE THAN FREQUENT ISSUE WITH THIS CAR. THIS HAPPENED OUT OF THE BLUE WITHOUT ANY INDICATION THAT SOMETHING WAS GOING WRONG. I'M GLAD I WAS HOME AND NOT HUNDREDS OF MILES AWAY. WHY IS THERE NOT A RECALL? *TR
Apr 18, 2015
2009 MERCEDES BENZ C350 - STEERING WHEEL LOCK / $1400 TO REPAIR AND REPLACE THE MODULE. COMMON ISSUE WITH THE C-CLASS. *TR
Feb 18, 2015
+ 2 more complaints for this component
AIR BAGS,SEAT BELTS
6 complaints
TAKATA RECALL WHEN I PURCHASED VEHICLE IT WAS ALREADY SALVAGE.
Nov 03, 2017
TAKATA RECALLS, THE VEHICLE STEERING LOCK MODULE GAVE OUT AND THE DEALERSHIP HAS STOP SELLING THE PARTS FOR THIS DUE TO THIS CURRENT UNRESOLVED RECALL HAVING CUSTOMER GO TO THE DEALERSHIP FOR SERVICE WHICH IS UNFAIR DUE TO EXTRA COST SO MY VEHICLE IS UNABLE TO BE DRIVEN AT ALL.
Jun 06, 2017
TAKATA INFLATORS: THEY SENT ME A LETTER BACK IN MAY 2016 AND IN AUGUST 2016 STATING THAT BOTH DRIVER AND PASSENGER SIDE AIRBAGS ARE DEFECTING. THERE STILL HAS BEEN NO RESOLUTION REGARDING THIS AND ACCORDING TO TAKATA, IF THE AIRBAGS DEPLOY OR IF THEY DO NOT COULD RESULT IN SERIOUS INJURY OR DEATH. I AM DRIVING MY MERCEDES AROUND AND SCARED TO DEATH THAT THEY MAY OR MAY NOT PLOY AND COULD KILL MY FAMILY OR I. SRS CONTROL UNIT: MAY CORRODE AND CAUSE CONTROL UNIT MALFUNCTION. THIS IS STILL NOT RESOLVED ON MY VEHICLE AND THE LETTER WAS SENT OUT IN MARCH 2016. *TR
Dec 02, 2016
SRS FAULT WARNING CAME ON DASH , TOOK CAR TO DEALER THEY CHANGED A PART AND CHARGED ME FOR PARTS AND LABOR .NOW I GET A RECALL ON SAME ISSUES FROM MB AT NO COST , AND WANT TO BE REIMBURSED VIN #[XXX] 2009 C300 4MATIC RECALL NOTICE NHTSA #15V711 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 20, 2016
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 65,100.
Oct 16, 2013
+ 1 more complaint for this component
SUSPENSION,UNKNOWN OR OTHER
5 complaints
The caption and case number is Sowa et al v. Mercedes-Benz USA, LLC et al., [XXX] MBUSA has extended the warranty on the rear subframe of several vehicles. The link to this in on your website: [XXX] One the last page of the PDF file on your website it states: When will customer letters be mailed for this warranty extension? The warranty extension customer notifications are scheduled for mailing on: March 10, 2023, and continue in waves through May 19. We have three cars in my family that are in this "extended warranty" at three different households. No letter was received at any of the three households regarding any of the three cars. If you look up the three cars Vin #'s, all three have no recalls on them and nothing relating to an extended warranty on a rear subframe. So, MBUSA, has brilliantly side stepped issuing a recall which would come up on a Vin $ search. They have not sent out the letters of notification. So, almost all owners will not be aware of the deadly impending time bomb they are driving. As these cars age further the ones that have yet to fail will fail and people will die. I called today, 10/24/2023 Reference # for the call [XXX] to let the NHTSA know the above and that if you allowed MBUSA to NOT issue a recall because they agreed to send letters of notification - well they did not do that and people are at risk. This seems like a loophole to me. No recall, we will extend the warranty and then not let anyone know much lower cost than recall and fixing. The NHTSA - should get the contact information for all the customers affected and hire a third party to send the notices and have MBUSA billed for that service. This would ensure people are notified. I was advised by the NHTSA staff on my call to file a claim with the BBB. That seems ridiculous. I will keep a copy of this filing; so, I can send it to the news channels to show how the NHTSA given due notice did nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 24, 2023
Was told by a mechanic that there is a safety recall for sub frames on Mercedes vehicles. After an inspection the mechanic noted that it was suggested to replace due to a recall on the c-class models. After looking up the VIN it suggested that a 2009 does not have a recall - same sub frame issue.
Sep 18, 2023
Rear subframe corrosion discovered by Mercedes Benz Service.105,000 miles on the vehicle. Presents a safety hazard, possible loss of control the vehicle. Frames rots from the inside out, which leads to discovery after vehicle performance and safety is compromised.
Sep 03, 2022
I am 80 years old, and disabled. Gave this car to my son, (age 53). Within a month, he experienced a potential LIFE THREATENING incident with the car. While driving, the car became very unstable and steering was almost impossible. The car was towed to A-1 Auto Repair in Pitman, New Jersey for analysis. This establishment has an excellent reputation for Mercedes-Benz repairs. Upon extensive review the shop advised "customer vehicle is very unsafe to operate and should not be driven"The Invoice states " ...During road test vehicle is unstable and steering and braking are out of specification and feels very unstable to operate. Checked vehicle suspension and undercarriage to diagnose rear subframe rusted off body mounts. and is hanging off left rear of body and subframe. Needs extensive repairs to undercarriage and subframe needs replacing with new body mounts.Advised customer vehicle is very unsafe to operate and should not be driven! ... There was no warning of this problem. The car has been garaged since purchased. Car regularly maintained by dealership. No mention ever made of RUSTING ! Mercedes states not there problem since warranty has expired.
Jan 13, 2022
I'M THE OWNER OF A 2009 MERCEDES-BENZ C300 4MATIC SPORT, WHICH WAS PURCHASED IN 2012 FROM A MERCEDES DEALER. THE VEHICLE CURRENTLY HAS ABOUT 60,400 MILES. IT WAS TAKEN TO A LOCAL MECHANIC FOR INSPECTION AND AFTER HEARING SOME CLUNKING NOISES, ESPECIALLY WHEN BRAKING OR TURNING, THEY DISCOVERED RUST, CORROSION, AND CRACKING TO THE REAR SUBFRAME. UPON FURTHER RESEARCH, IT HAS BEEN DISCOVERED THAT THIS IS A KNOWN PROBLEM, ESPECIALLY FOR THIS YEAR AND MODEL OF MERCEDES. THERE ARE MANY OTHER OWNERS POSTING COMPLAINTS ONLINE ABOUT THE SAME PROBLEM. THE REAR SUBFRAME CORROSION IS ESTIMATED TO COST ABOUT $3-4K TO REPAIR. THE LOCAL MB DEALER REVEALED THEY ARE ACTUALLY REPAIRING A CAR WITH THIS SAME PROBLEM, AS WE SPEAK. ANOTHER CALL TO MB FOR PART PRICING INDICATED THIS IS A COMMON, KNOWN PROBLEM. THE CAR DOES NOT PASS INSPECTION AND HAS BECOME A HUGE SAFETY ISSUE. WITH SO MANY KNOWN CASES AND OBVIOUS SAFETY CONCERNS, MB SHOULD RESOLVE THIS DEFECT AND PLACE IT UNDER RECALL. MANY OWNERS MAY NOT EVEN KNOW THEY HAVE THIS PROBLEM. DRIVING A VEHICLE IN THIS CONDITION COULD POTENTIALLY CAUSE INJURY OR FATALITY TO THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD. I'VE BEEN ADVISED TO REQUEST A GOODWILL REPAIR, SINCE THERE IS NO RECALL. I WAS TOLD BY MB THAT I NEED TO SCHEDULE AN APPOINTMENT FOR AN OFFICIAL DIAGNOSIS AND REPAIR ESTIMATE AT MY LOCAL MB DEALER ($179) BEFORE I CAN MOVE FORWARD WITH THE REQUEST FOR THE GOODWILL REPAIR. MANY OTHER OWNERS HAVE RECEIVED DENIALS TO THEIR REQUESTS, WHICH IS VERY DISAPPOINTING. MB SHOULD BE FOUND AT FAULT FOR THIS DEFECT AND KEEP THE SAFETY OF THEIR CONSUMERS AS THEIR TOP PRIORITY. IT WILL LIKELY TAKE A WEEK OR TWO BEFORE I RECEIVE A DETERMINATION FOR MY GOODWILL REQUEST, BUT I'M CONTACTING NHTSA TO FILE AN OFFICIAL VEHICLE SAFETY COMPLAINT IN HOPES THAT THE RECALL PROCESS IS STARTED AND AN ORDER IS PLACED TO THE MANUFACTURER TO ISSUE A RECALL.
Dec 02, 2020
POWER TRAIN
5 complaints
Rear Subframe gets rusted and breaks is an issue with most of mercedes c300 to the point the part is back order in USA and Germany its a safety issue and there should be a recall for it when I called mercedes benz they told me they get at least 3 to 4 calls a day about that issue and people can't find the part it's a comment issue and it sounds be resolved.
Aug 10, 2022
TOTAL 4 WHEELS LOCK AT HIGHWAY SPEED WITHOUT ANY WARNING. RECENTLY, A VERY UNSAFE INCIDENT HAS OCCURRED TO ME WHILE I WAS DRIVING ON THE HIGHWAY. I WAS DRIVING ON 202 SOUTH HEADING TOWARDS WEST CHESTER, PA NORTH OF EXIT 29; MY SPEED WAS ABOUT 50 MPH. ALL OF A SUDDEN THE CAR WENT FROM 50 MPH TO A COMPLETELY UNCONTROLLED FULL STOP WITH 1 TO 2 SECONDS. THE TIRES LEFT SKID MARKS ON THE ROAD. THE SEAT BELTS AVOID ME FROM BEING THROWN OUT OF THE CAR. I TRIED TO MOVE THE CAR IN ORDER TO AVOID TRAFFIC COMING AT ME AT 50 MPH BUT I COULD NOT. THE WHEELS OF THE CAR SUDDENLY LOCKED UP AND THE CAR COULD NOT BE MOVED. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT ANYONE GETTING HEART. ALSO ALL THE INCOMING CAR AT THE HIGHWAY SPEED WERE ABLE TO SUDDENLY AVOID HITTING ME. THIS INCIDENT OCCURRED WITHOUT ANY WARNING OR ANY INDICATION THAT THERE IS A PROBLEM WITH THE CAR. THIS COULD HAVE BEEN A MULTI CAR ACCIDENT WITH POSSIBLE MAJOR INJURIES OR POSSIBLE FATALITIES. THE POLICE COULD NOT BELIEVE THAT THIS CAN HAPPEN AND THEY HAVE NEVER ANYTHING LIKE THIS BEFORE. THE CAR WAS TOWED TO THE MERCEDES DEALER. THE DEALER CALLED ME BACK TELLING ME THAT IT WAS THE SUDDEN FAILURE OF THE FRONT DIFFERENTIAL WITHOUT ANY WARNING. I CALLED MERCEDES AND THEY RESPONDED BY SAYING THAT THERE WAS A LEAK IN THE TRANSFER CASE. I INDICATED THAT THE CAR IS PARKED IN A GARAGE AND I WOULD HAVE SEEN THE LEAK FROM THE TRANSFER CASE. I WOULD LIKE THIS INCIDENT BE SERIOUSLY REVIEWED BY MERCEDES IN ORDER TO AVOID THIS FROM OCCURRING ON THE ROAD AGAIN AND BY THE DEPARTMENT OF TRANSPORTATION OR OTHER GOVERNMENT AUTHORITIES. AGAIN, LUCKILY NO ONE WAS HURT. *TR
Jul 15, 2014
AT 43,500 AND 54 MONTHS THE TRANSMISSION IN THE CAR HAD TO BE REPLACED. THE CAR HAS ALWAYS BEEN PROPERLY SERVICED AT THE MERCEDES DEALER. I BELIEVE THIS MODEL/MAKE HAS DEFECTS AS I HAVE BROUGHT IT BACK FOR SERVICE MANY TIMES. *TR
Feb 10, 2014
TL*THE CONTACT OWNS A 2009 MERCEDES C350. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS ENGAGED, THE TRANSMISSION SURGED FORWARD AT A HIGH RATE. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 32000.
Jul 01, 2010
TL*THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHENEVER THE CONTACT PLACED THE VEHICLE INTO REVERSE OR DRIVE I WOULD VIOLENTLY SWITCH INTO GEAR CAUSING THE VEHICLE TO SLIGHTLY SURGE FORWARD. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON THIRTEEN DIFFERENT OCCASIONS WHERE SEVERAL DIFFERENT PARTS HAVE BEEN SERVICED ON THE TRANSMISSION;HOWEVER THE CONTACT IS STILL EXPERIENCING THE FAILURE. THE CONTACT HAS NOTICED THE FAILURE SINCE THE VEHICLE WAS PURCHASED. THE CURRENT AND FAILURE MILEAGES WERE 14000.
Feb 23, 2010
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
EIS STEERING LOCK BATTERY FAIL. $12 BATTERY DIES AND EIS STAYS IN LOCK POSITION KEY DOESN'T RESPOND TO IGNITION SWITCH OR CAR UNLOCKING DOORS.
Jun 19, 2020
I PARKED THE CAR, AND TURNED IT OFF COMPLETELY. WHEN I RETURNED TO THE CAR, THEY KEY FOB WOULD ONLY TURN THE DASHBOARD LIGHTS ON, BUT THE CAR WILL NOT START. THE STEERING WHEEL IS LOCKED, AND I CANNOT CHANGE THE GEAR FROM "P". A MESSAGE WOULD APPEAR "REMOVE KEY FROM IGNITION" WHENEVER THE DOOR IS OPEN. I HAVE SEARCHED AND IT APPEARS TO BE A VERY COMMON PROBLEM IN THESE MODELS, WHERE THE EIS OR ESL FAILS FOR NO REASON. THE QOUTES FOR THIS REPAIR RANGE FROM $1000 TO $3000. I HAD TO TOW THE CAR TO MY APARTMENT, AND NOW I HAVE TO TOW THE CAR TO THE DEALERSHIP BECAUSE THEY ARE THE ONLY ONES WHO CAN SOLVE THIS ISSUE AND REPROGRAM IT AFTER INSTALLING THE NEW PARTS.
Oct 26, 2016
WHEN I RETURNED TO MY CAR IN THE PARKING LOT AFTER GROCERY SHOPPING IN THE EVENING, THE CAR WOULD NOT START. THE RADIO AND LIGHTS ON THE DASHBOARD WORKED AND THE SEAT MOVED, BUT THE ENGINE WOULD NOT START. I HAD THIS CAR CHECKED NOT TOO LONG AGO AND EVERYTHING WAS FINE, BUT THE CAR JUST DECIDED NOT TO WORK SUDDENLY. THIS IS ESPECIALLY SCARY FOR A FEMALE STRANDED IN A PUBLIC PARKING LOT AT NIGHT. I DID NOT GET ANY WARNING MESSAGES BEFORE THE INCIDENT. I HAD TO CALL ROADSIDE ASSISTANCE AND TRY JUMP STARTING IT FIRST, WHICH WASN'T THE PROBLEM AS THE BATTERY WAS FULLY CHARGED. I ENDED UP HAVING TO TOW THE CAR EARLY NEXT MORNING BECAUSE THE DEALER WAS CLOSED AND HAD TO TAKE A CAB HOME. WHEN I WENT TO THE DEALER AND STATED ALL THE "SYMPTOMS", MB KNEW RIGHT OFF THE BAT WHAT THE PROBLEM WAS, WHICH TO ME IS ALARMING. THEY TOLD ME THEY ARE 99% SURE IT IS EITHER ELECTRONIC IGNITION SWITCH OR ELECTRONIC STEERING LOCK PROBLEM AND IT WOULD COST ME $1200 TO REPAIR IT. IT OBVIOUSLY IS A VERY COMMON ISSUE. THEY ARE VERY WELL AWARE OF IT, YET THEY ARE NOT DOING NOTHING ABOUT IT, AS (THEY SAY) IT IS NOT A SAFETY PROBLEM. HOW IS THIS NOT A SAFETY PROBLEM WHEN THE DRIVER DOESN'T GET A SLIGHTEST WARNING OR EVEN A MESSAGE THAT THE CAR WON'T START AND WILL LEAVE YOU STRANDED WHEREVER YOU ARE? AS A YOUNG FEMALE LIVING IN A CITY WITHOUT FRIENDS AND FAMILY TO HELP OUT, ESPECIALLY AT NIGHT IN A PUBLIC SPACE, THIS IS QUITE FRIGHTENING. I ALMOST HAD A PANIC ATTACK, BECAUSE I DIDN'T KNOW WHAT TO DO AND NEVER HAD TO CALL ROADSIDE ASSISTANCE. THE ONLY REASON I HAD GOTTEN A MERCEDES BENZ WAS FOR ITS SAFETY. MB SITE STATES: "TRUE TO THEIR HERITAGE, THEY'RE ENGINEERED TO PROTECT YOU IN WAYS YOU MIGHT NEVER HAVE IMAGINED. AND WITH THE HOPE THAT YOU'LL NEVER HAVE TO." HOW DID MB PROTECT ME? MB HAS ONLY ENGINEERED THE CAR TO RIP OFF CUSTOMERS AND NOT LIVE UP TO ITS BRAND. THIS IS VERY DISAPPOINTING. *TR
Oct 24, 2016
ON THE HIGHWAY DRIVING 40 MPH WARNING ON THE DISPLAY CAME ON STATING THE" EBR, ABS, ESP ARE INOPERATIVE" AND A WARNING DISPLAY STATING "POWER STEERING MALFUNCTION". POWER STEERING WAS FINE, BUT IT WAS A VERY NERVE WRECKING DRIVE. DEALERSHIP IS STATING IT IS THE ESP MODULE AND PUMP THAT NEEDS TO BE REPLACED, WHICH CAN ONLY BE DONE AT THE DEALERSHIP.
Oct 07, 2015
YESTERDAY MY BELOVED C300 LEFT US STRANDED AT A BEST BUY PARKING LOT LATE AT NIGHT. IT WAS REALLY UPSET WHEN I JUST GET OFF WORK, AND TRY TO START MY CAR AND GO HOME TAKE A REST, BUT IT WOULD NOT START. I HAD TO LEAVE THE CAR THERE OVERNIGHT AND WAS NOT UNTIL NEXT MORNING THAT I GOT IT TO START. SINCE THEN IT HAS BEEN GIVING US PROBLEMS SO I CALL THE LOCAL DEALER AND THEY GAVE ME AN APPOINTMENT FOR NEXT MONDAY. I HAVE READ THAT THIS IS A VERY COSTLY AND A VERY WELL KNOWN ISSUE WITH C300. BY THIS TIME I AM SURE MB KNOWS ABOUT IT, AND I DID RESEARCH ONLINE SEEMS LIKE THAT IS A COMMON ISSUE AND MB SHOULD RECALL FOR IT. UNFORTUNATELY, MB DON'T TAKE CARE OF IT, AND DO NOT COVER IT. IT IS A EIS FAILURE ISSUE.. MY 2009 C300 HAS JUST REACHED 50,000 KLMS. WE HAVE HAD IT FOR ABOUT 10 MONTHS NOW... WE ARE VERY CONCERNED AND DISAPPOINTED. MY CAR HAD TO LEAVE IN PARKING LOT OVERNIGHT WHICH IS REALLY DANGEROUS, AND I CAN'T GO TO WORK SINCE I DON'T HAVE A CAR TO DRIVE. IT'S A PAIN FOR ME, THAT I HAVE TO PAY OVER $1000, AND THIS IS MY FIRST CAR, MY FINANCIAL CAN'T REALLY HANDLE THIS UNEXPECTED ISSUE SINCE I TAKE CARE OF MY SO WELL...
Jun 01, 2015
FUEL/PROPULSION SYSTEM
4 complaints
FUEL PUMP HOUSING CRACKED AND WAS LEAKING FUEL. THIS IS A PLASTIC PART. THE FUEL PUMP IS LOCATED UNDER THE REAR SEAT, SO THERE WAS FUEL INSIDE THE CAR. I NOTICED A STRONG GAS ODOR AND UPON INSPECTION, FOUND THE FAILED PUMP WITH GAS LEAKING FROM IT.
Dec 16, 2019
I BOUGHT MY CAR USED AT CAR MAX WITH ABOUT 24000 MILES. I NOTICED A STRONG SMELL OF GASOLINE OUTSIDE THE CAR WHEN CAR IS ON. FREQUENT CLICKS ON THE PUMP WHEN FILLING UP FUEL. I NOTICED THIS AROUND 40,000 MILES BUT I KEEP FORGETTING TO HAVE IT CHECK BY THE DEALER. I PASS THE LAST SMOG CHECK THAT IS WHY IT DID NOT BOTHER ME. THE FREQUENT CLICKS ON THE PUMP WHEN FILLING UP IS WORSE AND IRRITATES MY WIFE WHEN SHE FILLS UP GASOLINE. SHE AND I HAD TO PUT A LOT OF PRESSURE TO SEAL NOZZLE TO FILL UP GASOLINE. THE FREQUENT CLICKS HAPPENS EVEN AT THE BEGINNING EVEN ON AN EMPTY TANK. IS THERE ANYTHING SERIOUS ABOUT THIS MATTER. I READ ITS COMMON WITH E350 MODEL. IS THERE ANY OTHER COMPLAINTS ABOUT THIS STRONG GASOLINE SMELL ON 2009 MERCEDES BENZ C300 AND FREQUENT CLICKS AT THE PUMP WHEN FILLING UP GASOLINE? IS THERE ANY SAFETY ISSUE REGARDING THIS MATTER? ANY POTENTIAL RECALL?
Feb 28, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THERE WAS A STRONG ODOR OF FUEL COMING FROM THE FRONT AND REAR EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS NOT AVAILABLE.
Aug 15, 2016
THE CAR HAS A STRONG GAS SMELL INSIDE THE CABIN AND OUTSIDE THE REAR OF THE DRIVER PASSENGER TIRE WELL AREA AND ITS A STRONG SMELL.
Jul 06, 2015
ENGINE AND ENGINE COOLING
4 complaints
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE DRIVING AT ANY SPEED, EXHAUST FUMES WERE DETECTED INSIDE THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SUGAR LAND (281-207-1500, LOCATED AT 15625 SOUTHWEST FWY, SUGAR LAND, TX 77478) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. THE VIN WAS UNKNOWN.
Dec 12, 2018
AS I WAS DRIVING I HAD A LIGHT COME ON MY DASH TELLING ME I HAD LOW COOLANT AND THAT I NEEDED TO HAVE IT FILLED. THIS HAS HAPPENED A NUMBER OF TIMES SINCE MY SHORT OWNERSHIP OF THIS VEHICLE. FROM WHAT I UNDERSTAND THIS IS A SEALED UNIT AND SHOULD NOT BE LOSING ANTIFREEZE ANYWHERE. I HAD THE VEHICLE LOOKED AT AND I DO NOT HAVE ANY LEAKS WHATSOEVER. WHEN I ADD THE COOLANT, IT SEEMS TO BE FAIRLY LOW. I AM CONCERNED THAT I MAY HAVE SOME BIG ISSUES ON MY HANDS AND COULD POTENTIALLY HAVE A HYDRO-LOCKING OF THE ENGINE PROBLEM CREATING A MAJOR SAFETY ISSUE LEADING TO A CRASH. AFTER A BIT OF RESEARCH I AM FINDING THAT THE MB C63 HAS "HEAD BOLT" ISSUES LEADING TO THE LOSS OF COOLANT AND ENGINES BLOWING UP AND OR HYDRO-LOCKING. I FEAR THIS ISSUE MAY HAPPEN TO ME AND WOULD REALLY APPRECIATE THIS BEING LOOKED INTO AS I FEEL MB HAS A CERTAIN AMOUNT OF RESPONSIBILITY HERE WITH REGARDS TO THE SAFETY OF THEIR PATRONS. THANK YOU FOR HEARING ME. *TT
Apr 15, 2014
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START INTERMITTENTLY AND THE IGNITION SWITCH WOULD SPORADICALLY MISFIRE. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS DUMPING FUEL INTO THE ENGINE WHEN THE IGNITION SWITCH WOULD MISFIRE. WHEN THE CONTACT WAS FINALLY ABLE TO START THE VEHICLE, IT WOULD VIBRATE EXCESSIVELY FOR APPROXIMATELY 15-20 MINUTES. THE MANUFACTURER PROVIDED A REPLACEMENT 2010 VERSION OF THE SAME VEHICLE WHILE THE 2009 MODEL WENT THROUGH A SERIES OF TESTS. THE SAME FAILURE OCCURRED IN THE 2010 MODEL. THE MANUFACTURER THEN ADVISED THAT THE FAILURE WAS NORMAL. THE FAILURE MILEAGE WAS 13 AND THE CURRENT MILEAGE WAS 2,900.
Sep 14, 2010
BOUGHT A NEW 2009 C300 MERCEDES AT A DEALER IN SAN DIEGO. CAR HAS ROUGH IDLE AND SHAKES FOR 30 SECONDS IN THE MORNING. DEALER CHECKED AND FOUND NOTHING WRONG. THEY ARE BLAMING IT ON STRICT EMISSION ISSUES AS THE SOURCE OF THE ROUGH IDLE. HOOD DOES NOT LATCH UNLESS SLAMMED HARD. DEALER CLAIMED THEY HAD ADJUSTED LATCH BUT STILL THE SAME. *TR
Oct 24, 2009
VEHICLE SPEED CONTROL
4 complaints
THE INSTRUMENT CLUSTER ON MY MERCEDES C300 HAS DIED. THE SPEEDOMETER IS BROKEN, SO I CAN NOT TELL HOW FAST MY CAR IS GOING. I ALSO HAVE NO IDEA HOW MUCH GAS I HAVE IN THE CAR NOR OIL PRESSURE OR ENGINE TEMPERATURE OR RPMS. THIS SEEMS DANGEROUS TO ME.
Oct 15, 2018
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED EXCESSIVELY AND THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AS THE CONTACT ATTEMPTED TO BRAKE. THE CONTACT MENTIONED THAT THE VEHICLE EVENTUALLY DECELERATED AND RESPONDED TO BRAKING ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 38,500.
Jan 07, 2014
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE AT THE DEALER HE SLOWED THE VEHICLE DOWN IN ORDER TO DRIVE THROUGH AN AUTOMATIC DOOR WHEN SUDDEN ACCELERATION OCCURRED CAUSING THE CONTACT TO CRASH INTO THE DOOR. THE DRIVER AND TWO OTHER PEOPLE WERE INJURED. THEY WERE ALL TAKEN TO THE HOSPITAL WITH INJURIES TO THE THIGH, LEG, AND A BRUISED COLLAR BONE. THE VEHICLE WAS DESTROYED. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED AND STATED THERE WAS NO ACCELERATION FAILURE OR ANY RELATED RECALLS. THE CONTACT STATED THE FLY BY WIRE CAUSED THE ACCELERATION. THE FAILURE MILEAGE WAS 35,660. UPDATED 02/07/13
Dec 21, 2012
I OWN A 2009 MERCEDES BENZ, MODEL C-300. THE ISSUE IS THE LOCATION OF THE CRUISE CONTROL ARM ON THE LEFT SIDE OF THE STEERING COLUMN. IN AMERICA CARS THE TURN SIGNAL ARM IS IN THAT SPOT ON THE TOP, IN THIS CAR IT IS ON THE TOP. SO IF YOU REACH FOR THE TURN SIGNAL ARM YOU TOUCH THE CRUISE CONTROL ARM FIRST BY MISTAKE. AS SOON AS YOU TOUCH THE CRUISE CONTROL IS ENGAGED AND STATS TAKING OVER. A VERY GRAVE SAFETY HAZARD. *TR
Nov 17, 2010
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
4 complaints
IN STATIONARY POSITION IN A PARKING LOT STEER WHEEL LOCKS UP WHEN PARKED WITH WHEELS FORWARD / TURNING KEY TO START ENGINE DOES NOT WORK
Aug 06, 2016
WHEN I'VE GOT TO THE CAR, PUT THE KEY IN THE IGNITION, AND TURN THE KEY WITH NO CRANK NOISE IN THE ENGINE. AFTER A LOT OF TRIES I HAD NOTICED THAT MY STEERING WAS NOT UNLOCKING, WINDOWS DON'T WORK NO LIGHTS ON LIKE ABS, CHECK ENGINE OR ALL THE LIGHTS THAT COME ON WITH THE KEY ON THE ON POSITION, AND THAT THE CAR WOULD NOT SHIFT IN NEUTRAL. AFTER TRYING TO JUMP THE CAR AND REARMING/DISARMING THE ALARM I CHECKED ON LINE AND FOUND OUT THAT A LOT OF PEOPLE HAVE THE SAME PROBLEM WITH THEIR MERCEDES. HERE IS WHAT I EXPERIENCED 1.PUT KEY INTO IGNITION, STEERING WHEEL DOESN'T UNLOCK. 2.INSTUMENT CLUSTER DISPLAYS "REMOVE KEY FROM IGNITION". 3.TURN KEY TO ACCESSORY, NO LIGHTS ON DASHBOARD, ONLY THE RADIO WORKS, WINDOWS DON'T WORK. 4.TURN KEY ALL THE WAY TO START CAR, NOTHING HAPPENS.
May 28, 2016
ON 10/3/2015 THE VEHICLE WAS PARKED AT A GAS STATION FOR 5 MINUTES. UPON RETURNING TO THE CAR AND ATTEMPED TO SWITCH THE IGNITION ON, THE CAR WONT START. CONTACTED MERCEDES BENZ IN ENGLEWOOD AND THEY OFFERED A ROAD ASSISTANCE ( $80 SERVICE CHARGE ). AFTER WAITING FOR OVER AN HOUR AND HALF THE ROADSIDE TECHNICIAN ARRIVED AND ATTEMPED TO JUMSTART THE VEHICLE WITH NO SUCCESS. HE SAID THAT WITH 25 YEARS OF EXPERIENCE WORKING FOR MERCEDES THAT THIS IS A COMMON ISSUE WHERE THE VEHICLE WONT RECOGNIZE THE KEY, LOCKING THE STEERING AND CUTTING OFF THE ENGINE POWER TO START UP. HE CONTACTED MERCEDES FOR A TOWING TRUCK TO TAKE IT TO THE DEALER FOR DIAGNOSTIC. THIS HAPPENED ON A SATURDAY AND HAVE TO WAIT TIL MONDAY FOR RESULTS. VEHICLE HAS 79,000 MILES ODOMETER READING. THERES MORE THEN 10,000 FEEDBACKS OVER THE INTERNET WITH THE SAME ISSUE. FIX RANGES FROM $500 TO $1500. MERCEDES HAS NOT RECALLED THIS ONGOING COMMON ISSUE.
Oct 05, 2015
TODAY I HAD TO GO TO WORK ANDTRIED TO PUT MY CAR ON, TO MY DISMAY IT WOULD NOT TURN ON. ALL OF THE OTHER ELECTRICAL FUNCTIONS WORKED, LIKE MY CAR LOCKING AND UNLOCKING , AND THE RADIO WORKING BUT IT KEPT TELLING ME TO REMOVE KEY FROM IGNITION AND IT WOULDNT START. I HAVE DONE ALOT OF REASEARCH AND THERE SEEM TO BE ALOT OF PEOPLE WITH THIS PROBLEM. AND I HOPE WE COULD FIX IT AND HAVE IT RECALLED BECAUSE IT IS VERY EXPENSIVE TO FIX.
Aug 22, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
3 complaints
Check Right Tail and Brake Lamps warning light will not go off for months. They are working fine but the light won't go off. Googling on MB World, it shows Mercedes is aware of this problem and a recall is needed to get it corrected being safety issue with warning lights not working properly. See all info. below from owners, conversations and work done by dealers, etc. People note it is a middle school education problem. Please alert me when the recall is confirmed to get this important problem fixed. [XXX] Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 06, 2025
THERE SEEMS TO BE A LIGHT SHORTAGE ON THE RIGHT SIDE, THE RIGHT TURN SIGNAL DOESN'T WORK PROPERLY. THE LIGHTS WORK , THE ISSUE IS THE PANEL AND THE WIRE IS NOW MELTED AT THE TIP. THE WIRE MELTED INTO THE LIGHT PANEL. *TR
Apr 07, 2014
THE INFORMATION SYSTEM IN MY CAR GAVE ME THE SYMBOLS FOR THE RIGHT BACK LIGHTS. I STOPPED TO CHECK AND REALIZED MY LIGHTS WERE OUT. I OPENED THE WIRING IN THE TRUNK AND REALIZED THAT THE BROWN WIRE ON THE OUTER SIDE BURNED THROUGH THE CONNECTOR AND THE LAMP CARRIER. *TR
Aug 08, 2013
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
The contact owns a 2009 Mercedes-Benz C300. The contact stated that the coolant warning light was frequently illuminated due to low coolant. The vehicle was taken to an independent mechanic where the engine hose and other engine parts were replaced. Despite the repair, the coolant light returned soon after the initial repair. The contact then took the vehicle to a dealer where the failure was linked to NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electronic Stability Control, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Sep 14, 2023
The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving approximately 65 MPH, the instrument cluster started flickering and the vehicle stalled. The contact stated that the power steering and brakes were operable. The contact pulled off the highway and shifted the vehicle into park(P). The vehicle failed to restart and was towed to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electronic Stability Control, Engine and Engine Cooling) however, the VIN was not included. The failure mileage was approximately 119,000.
Apr 27, 2023
The contact owns a 2009 Mercedes-Benz C300. The contact stated that she had experienced several electrical failures with the vehicle including the power seat and power windows, the parking brake, the exterior lighting, and the air bag warning lights. The contact also stated that the vehicle would lose motive power and stall while driving at various speeds with several unknown warning lights illuminated. The dealer was notified of the failure but offered no assistance. Upon investigation, the contact linked that failure to NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electronic Stability Control, Engine and Engine Cooling). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.
Jul 11, 2022
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
3 complaints
MY VEHICLE CONTINUOUSLY GIVES ME WARNING/ALERT MESSAGES OF HEADLIGHT/SIGNAL/PARKING LAMP ISSUES. UPON INSPECTION AND TAKEN TO CERTIFIED, RELIABLE MERCEDES REPAIR SHOPS, LIGHTS ARE FULLY FUNCTIONING, YET ALERTS CONTINUE ON MY DISPLAY/DASH. MORE IMPORTANTLY THE ELECTRONIC STEERING LOCK (ESL) HAS FAILED ON MORE THAN ONCE COSTING VERY CONSIDRABLE AMOUNTS OF REPAIR BILLS, AND IT HAS HAPPENED WITHOUT WARNING, I PARKED THE CAR WHICH HAS BEEN PERFECTLY MAINTAINED AND WITH LOW MILEAGE, AND THE STEERING WHEEL LOCKS, MAKING IT ALMOST IMPOSSIBLE TO EVEN HAVE IT TOWED TO BE REPAIRED.
Apr 29, 2021
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE KEY FAILED TO TURN FROM THE OFF TO ON POSITION. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE CHIP IN THE STEERING COLUMN NEEDED TO BE REPLACED AND THE KEYS NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. UPDATED 10/22/2014*LJ THE CONSUMER STATED THE MANUFACTURER WAS CONTACED AND OFFERED ASSISTANCE WITH THE COST OF REPAIR ONLY IF THE REPAIR HAD NOT BEEN PAID PREVIOUSLY FOR. UPDATED 4/1/15 *JS
Aug 29, 2014
BROUGHT MY CAR IN FOR A REPAIR OF THE STEERING COLUMN ON 3/9/2013 TO THE MERCEDES DEALERSHIP WHERE I PURCHASED THE CAR, WHICH THEY TOOK CARE OF. BUT, THEN ABOUT A MONTH LATER STARTED TO GET WARNINGS FROM THE DASHBOARD TO CHECK MY RIGHT REAR TAILLIGHT AND DIRECTIONAL. THEN IT WAS THE RIGHT REAR SIDE LAMPS, TAILLIGHTS, BRAKE LIGHTS, REVERSE LIGHTS AND DIRECTIONAL, EVERY TIME I START THE CAR AND/ OR WHENEVER ONE OF THOSE LIGHTS IS ENGAGED WHILE DRIVING. WAITING FOR A RECALL AND SAW THAT MBUSA REQUIRES EXACT INFORMATION FOR THE COMPLAINTS. *JB
Sep 03, 2013
EXTERIOR LIGHTING,AIR BAGS
3 complaints
"TAKATA RECALL" THERE ARE TWO RECALLS ON THE FRONT AIRBAGS ONE ISSUES IN FEBRUARY 11, 2016 AND THE OTHER MAY 25, 2016. I'VE TAKEN MY CAR IN SEVERAL TIMES FOR SERVICE AND INQUIRED ABOUT THE RECALL. AS OF TODAY THE REMEDY IS NOT AVAILABLE. THERE IS A FAULT SWITCH WITH THE HEADLIGHTS IN OFF POSITION THE LEFT RIGHT TURN SIGNAL FLASH WHEN THE KEYS ARE NOT IN THE VEHICLE. IT DRAINS THE BATTERY WHICH HAVE REPLACED TWICE. WE DETERMINED THAT IF WE KEEP THE LIGHT SWITCH IN AUTOMATIC POSITION IT DOES NOT HAPPEN.
Oct 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V177000 (EXTERIOR LIGHTING), 15V711000 (AIR BAGS), AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Aug 22, 2016
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT AS THE BRAKES WERE DEPRESSED, THE BRAKE LIGHT AND TAIL LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE TAIL AND BRAKE WARNING LIGHTS AS WELL AS THE SRS AIR BAG WARNING LIGHT, ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO CONFIRMED TO THE CONTACT THAT THE WIRE CONNECTOR FOR THE TAIL LIGHTS WAS MELTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 62,500. KMJ UPDATED 01/10/12*LJ UPDATED 03/29/2013 *JS
Dec 29, 2011
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
3 complaints
PARKED CAR, WENT INTO STORE, CAME BACK OUT, STARTED CAR, EBR, ABS AND ESP INOPERATIVE MESSAGE CAME ON ALONG WITH POWER STEERING MALFUNCTION
Jun 16, 2017
THIS VEHICLE HAD A FAILURE UPON START THAT ELIMINATED A NUMBER OF SAFETY FEATURES. WHEN I STARTED THE CAR, I RECEIVED THREE ERRORS THAT THE FOLLOWING WERE DISABLED: ELECTRICAL BRAKE (ABS, EMERGENCY BRAKE, TRACTION CONTROL), CRUISE CONTROL, AND POWER STEERING. LOSS OF THESE MADE THE CAR UNSAFE TO DRIVE.
Apr 07, 2017
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. WHILE ATTEMPTING TO START THE ENGINE, THE VEHICLE FAILED TO TURN ON AND THE STEERING LOCK ENGAGED. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE STEERING LOCK AND THE CONTROL UNIT. THERE WAS NO FURTHER INFORMATION AVAILABLE. AFTER RETRIEVING THE VEHICLE AND DRIVING, THE BRAKE EBR, ABS, ESP AND POWER STEERING FAILURE MESSAGES APPEARED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,033.
Apr 13, 2015
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
I drove my car to get lunch. Came back out to go back to work and the car would not start. Would not even turn over. My Radio did not turn on and I couldn't even roll my windows back up. Luckily they were only cracked open a small amount. My steering wheel cannot be turned, it's locked in it's current position. I am told the ESL (Electronic Steering Lock) and possibly the EIS is the cause of this problem. The display on the dash says "Take your key from ignition" and that is all I get. Had to have my car towed and now I have a dead car with the windows partially open that I cannot close.
Sep 18, 2024
CAR HAD IGNITION SWITCH FAILURE. STEERING WHEEL LOCKED TRANSMISSION LOCKED IN PARK. DASH LIGHTS AND DOOR LOCKS OPERATE.CAR HAD TO BE TOWED TO DEALER.THIS HAS BEEN A LARGE PROBLEM WITH THESE VEHICLES FOR YEARS.THERE SHOULD BE A MANUFACTUER RECALL NOT A CONSUMER EXPENSE. THANK YOU,PLEASE HELP
Jul 08, 2015
SUSPENSION,ELECTRICAL SYSTEM,AIR BAGS
2 complaints
i was driving in the highway 50 mph and i was braking and my car slipped in the other line of the highway and almost had and accident !!!! and cars switched off when driving almost had incident!!!! i saw that many people have the say problem like me about rusted component please do something because people are losing their lifes.
Mar 14, 2023
TARAKA RECALL. SMART KEY NOT BEING RECOGNIZED , VEHICLE DEAD NEED TOW TRUCK TO DEALER VERY EXPENSIVE ,HAD BATTERY BUT ALL DEAD COST $1600.00 PLUS ON A 72000 MILE VEHICLE.ALSO FRONT SWAY STABILIZER BAR NEED TOTAL REPLACING (DEALER PART ONLY) SINCE ITS MAKING NOISE. BUSHINGS CANNOT BE CHANGED LIKE OTHERS THE WHOLE BAR NEEDS TO BE PURCHASE AT DEALER WITH BUSHING VULCANIZED TO IT. ON THE SMART KEY THE VEHICLE WAS STATIONARY THANK GOD
Aug 24, 2016
FUEL SYSTEM, GASOLINE
2 complaints
The contact owns a 2009 Mercedes-Benz C300. The contact stated upon starting the vehicle, she became aware that the vehicle was leaking fuel. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel tank needed to be replaced. The vehicle was not repaired. The contact was related the failure to an unknown recall. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
May 26, 2021
I'VE NOTICED A SEVERE GASOLINE SMELL (INSIDE AND OUTSIDE) AND VEHICLE WILL STALL AT TIMES WHEN STARTING THE CAR, SO WE TOOK IT A DEALER FOR DIAGNOSTIC AND GET IT FIXED. THEY FOUND LEFT FUEL SENDING UNIT WAS LEAKING FROM A PLASTIC WELD. IT SEEMS LITTLE ODD TO HAVE THIS TYPES OF ISSUES AT A SUCH YOUNG AGE OF THE CAR. *TR
Dec 31, 2013
SEATS
2 complaints
WHILE DRIVING DOWN THE HIGHWAY, AT A LITTLE OVER 50 MPH, WITH MY CHILDREN IN THE CAR, THE DRIVER SIDE HEADREST NECK RESTRAINT SUDDENLY DEPLOYED. I FELT LIKE I WAS PUNCHED IN THE BACK OF THE HEAD AND IT COULD HAVE CAUSED AN ACCIDENT. I DROVE IT TO A MERCEDES DEALERSHIP AND WAS TOLD THAT IT IS COMMON AND THAT EVEN DRIVING OVER RAILROAD TRACKS CAUSES THE HEADREST NECK RESTRAINTS TO DEPLOY. I DIDN'T DRIVE OVER RAILROAD TRACKS OR EVEN A POTHOLE SO IT MAKES NO SENSE TO ME. WHEN I GOT HOME I WAS ABLE TO GET A CLOSER LOOK AT IT TO SEE THAT MOST OF THE INSIDE IS PLASTIC. I THINK MERCEDES BENZ SHOULD BE HELD RESPONSIBLE FOR THE REPLACEMENT. THE INCIDENT HURT ME AND PUT ME AND MY FAMILY IN DANGER. THERE SHOULD BE A RECALL ON THIS.
May 13, 2021
SRS LIGHT. CAUSING AIRBAG MALFUNCTION PASSENGER SIDE FRONT SEAT
Dec 03, 2016
ELECTRICAL SYSTEM,AIR BAGS
2 complaints
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. IN ADDITION, BOTH TURN SIGNAL INDICATORS AND WINDSHIELD WIPERS FAILED TO FUNCTION WHEN THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 AND 18V043000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,599.
Nov 06, 2018
TAKATA RECALL - NHSTA RECALL NUMBER 16V081 AND 17V017 AND NHSTA RECALL NUMBER 15V711 REGARDING THE SRS CONTROL MODEL. I HAVE RECEIVED SEVERAL NOTICES OF THESE 3 VERY DANGEROUS AND URGENT RECALLS. MY VEHICLE IS SUBJECT TO THESE RECALLS AND NO REMEDY HAS BEEN PROVIDED FOR ALL. I HAVE CONTACTED THE MANUFACTURER AND MERCEDES BENZ DEALERSHIP TO HAVE THESE RECALLS FIXED, BUT I AM TOLD THEY HAVE NO PARTS TO FIX THE RECALL, NO REMEDY HAS BEEN PROVIDED AND THERE IS NOTHING THEY CAN DO TO ADDRESS THE RECALLS - MEANWHILE, I AM AT RISK EVERY TIME I GET BEHIND THE WHEEL AND CONTINUE TO RECEIVE NOTICES ABOUT HOW DANGEROUS THIS RECALL CAN BE, LIFE THREATENING. NOW TAKATA IS FILING BANKRUPTCY AND IT HAS BEEN YEARS SINCE THE RECALLS WERE ISSUED - WHY IS THERE NO REMEDY AVAILABLE TO FIX THIS? NO DEALERSHIP WILL ADDRESS THE ISSUES, IT IN JUST AN ON GOING, NEVER ENDING GAME. I WANT TO KNOW HOW I CAN FIX MY DEFECTIVE CAR BEFORE MY WIFE, CHILDREN, OR MYSELF ARE INJURED OR KILLED DUE TO THE SEVERITY OF THIS SPECIFIC RECALL.
Nov 02, 2017
STEERING,ELECTRICAL SYSTEM,AIR BAGS
2 complaints
DRIVER AND PASSENGER AIRBAGS HAVE BEEN RECALLED AND CAN CAUSE INJURY OR DEATH IN A FRONTAL COLLISION. THERE HAS NOT BEEN ANY COMMUNICATION AS TO WHEN A FIX WILL OCCUR AND HAVE BEEN TOLD BY SERVICE ADVISOR THAT THERE SHOULD NOT BE A PROBLEM WITH THE AIRBAGS IF IN COLLISION IN CALIFORNIA UNTIL A FIX. ALSO MANY OTHER COMPLAINTS OF BEING STRANDED DUE TO IGNITION SWITCH FAIL THAT LOCKS STEERING WHEEL AND IS A $1,300 FIX.
Mar 14, 2018
2009 MERCEDES-BENZ C300. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE ELECTRONIC SWITCH THAT IS LOCATED IN FRONT OF THE AIRBAG FREQUENTLY LOCKED THE STEERING WHEEL AND THE CAR WON'T START, WHILE THE VEHICLE IS IN MOTION. *JS
Feb 27, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
2 complaints
2 YEARS AGO MANAGER TOLD ME THE WIRING OF THE HEAD LAMPS WAS MELTING BUT HE CAN ONLY REPLACE THE WHOLE UNIT( BOTH). I TOLD HIM THAT A CAR WITH 30000 MILS THIS SHOULD NOT BE HAPPENING. NOTHING HE CAN DO. THE CAR HAS STARTED TO BURN ON THE INSIDE , SMOKE COMES OUT OF THE ENGINE. CAR TRANSPORTS CHILDREN. TO AND FROM SCHOOL. EERY OTHER ONTH LAMPS BURN OUT, HAPPENING SINCE THE CAR WAS NEW. FINALLY WENT TO SHOP AGAIN TODAY AND THEY PUT IT ON PAPER. WIRE COATING FALLING APART, CAUSES BURN OUT OF LAMPS. THIS IS A HUGE DANGER AND SHOULD BE RECALLED NOT PAID BY USER. HAVE SENT 2 OTHER COMPLAINTS TO NHTSA WITH NO RESOLUTION. WHY????? ADDITIONALLY CAR HAS HAD TAIL LAMP PROBLEMS SINCE THE BEGINNING WITH ONE RECALL. ADDITIONALLY THE SEAT COVER OF THE DRIVER SIDE IS COMING APART IN PIECES SINCE YEAR 2. HOW IS IT POSSIBLE NO ACTION HAS BEEN TAKEN?
Aug 19, 2017
SECOND WARNING REGARDING THE ELECTRICAL WIRING REGARDING THE FRONT HEAD LAMPS. THE WIRING IS BURNING UP AND IT WILL CAUSE A FIRE WITH DEADLY CONSEQUENCES. THIS CAR HAS HAD A RECALL BEFORE REGARDING THE WIRING OF THE BACK STOP LIGHTS, IF NOTHING IS DONE THERE WILL BE A FIRE. THE SEAT (FRONT) COVERING IS PEELING OFF, CO. SAYS ITS NORMAL. THIS IS MY 2ND REPORT AND THE SMOKE IS GETTING HEAVIER ALL THE TIME AND IT IS AFFECTING THE COMPUTER OF THE CAR FUNCTION. THE VEHICLE IS ALWAYS PICKING UP CHILDREN WITH MY WIFE. VERY DIFFICULT TO GET PHOTO, BUT IS VISIBLE ON BOTH SIDES OF THE FRONT HEAD LIGHTS. THERE HAS BEEN NO FIRE YET BUT THERE IS SMOKE.
Feb 01, 2017
STEERING,AIR BAGS
2 complaints
TAKATA RECALL.. MY AIR BAG LIGHT REMAINS ON AND I FEAR THAT THEY ARE NOT WORKING. ALSO, MY CAR WILL NOT RESTART AFTER STOPPING AT A STORE. IN READING THE COMMENTS IN A RECENT FORUM, I AM NOT THE ONLY MERCEDES BENZ OWNER HAVING THIS PROBLEM. BASED ON THE COMMENTS THE ISSUE IS WITH THE STEERING COLUMN (EIS/ELS) AND IT IS A MANUFACTURING DEFECT. THE DEALER ALSO VERIFIED THAT THIS IS A COMMON PROBLEM WITH MERCEDES AND THE COST TO REPAIR IT IS $2100.00 UPWARD.
Jul 22, 2016
MY DAUGHTER WAS IN A CRASH TODAY ON MAY 16, 2009 SHE WAS DRIVING MERCEDES 2009 C300 AND SHE SAID THAT THE STEERING WHEEL LOCK SUDDENLY BEFORE SHE CRASH, SHE WAS DRIVING ONLY AT 15MPH THAT WHY THE IMPACT WAS NOT SO SEVERE, WE ARE VERY LUCKY THAT SHE JUST HAS MINOR INJURIES. *TR
May 17, 2009
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
STATIONARY WHILE AT THE REST AREA DURING A HOT SUMMER DAY ON THE SIDE OF THE HIGHWAY. THE STEERING COLUMN OR ELECTRONIC STEERING LOCK (ESL) FAILED AND THE CAR WOULD NOT START.CAR WON'T START AND STEERING WON'T UNLOCK... I STOPPED AND CUT THE ENGINE OF AND TRIED RESTARTING THE CAR IT WON'T DO ANYTHING. THIS PARTICULAR PART IS FAULTY ON MOST 2008-2009 MERCEDES C300. SEVERAL HUNDRED THOUSANDS ARE HAVING ISSUES WITH THIS PARTICULAR PART AND AT MOMENTS THEY GET IT WORKING AND AT OTHER TIMES NOT SO MUCH. THIS PART NEEDS TO BE RECALLED SINCE IT IS A DEALER ONLY REPLACEMENT PART AND NO ONE CAN TOUCH IS BESIDES THE DEALER DUE TO THEFT AND SECURITY MEASURES. MERCEDES HAS THIS PARTICULAR ISSUE CORNERED AND IS NOT DOING ANYTHING TO WORK WITH THE CUSTOMER.
Jul 22, 2016
CAR WON'T START AND STEERING WON'T UNLOCK...WHENEVER I STOP AND CUT THE ENGINE OF AND TRY STARTING G THE CAR IT WON'T DO ANYTHING. THEN AFTER A GOOD HOUR IT WILL START...THEN I DRIVE HOME AND STOP IT WON'T START. EVERYDAY TWICE A DAY... WHEN J GO TO WORK OR WHEN I COME HOME.
Jul 21, 2016
STEERING,SUSPENSION,STRUCTURE
1 complaint
The entire rear subframe of any W205 body model including but not limited to the C class from 2009-2014, CL class, SL, class ETC. suffers admittedly from MB USA, premature rust, deterioration etc. there is an active recall for these same models in Canada and all of Europe but not the USA. My garage kept 2009 C300 has suffered extensive rear end damage from a factory defect that Mercedes refuses to recognize in the Continental U.S. but will admit the same issues occurred in the EU and Canada. Keeler Mercedes, USA, of Colonie New York, stated they completed my subframe repair under the MB rear subframe extended warranty. The vehicle was driven home and inspected only to find out Keeler Mercedes of NY did NOT replace this crucial safety component under MB-USA extended warranty issued for this defect. This is pure negligence. When asked why the subframe wasn’t replaced as the work order stated it did, they stated “a mix up in paper work” I believe Mercedes-Benz USA and Keeler Mercedes of New York conspired together to push this massive safety defect aside and lie about completing the work in fear of the payment from warranty not being worth the labor hours required by the technicians. This oversight COULD have been a multi million dollar lawsuit if any injury was sustained after said repairs were done in belief the vehicle was safe to drive. Keeler Mercedes’ has also had this vehicle in their possession from June 14th 2024, to todays date, July 5th 2024 with no word on when repairs to subframe will be completed. Subframe replacement stated on MB website states it is an 8 hour labor job. We’re on day 18 now. MAJOR safety issue and shady dealing by dealership
Jul 05, 2024
AIR BAGS,ENGINE
1 complaint
The contact owns a 2009 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, the "SRS System Requires Service" was displayed. The air bag and check engine warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the vapor canister shutoff valve but had not provided a diagnosis for the SRS system. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 99,000.
Jun 06, 2024
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING
1 complaint
The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving at an undisclosed speed, she became aware that the coolant level was low. The contact added coolant to the reservoir. The contact stated that the coolant reservoir burst open. The vehicle was towed to an independent mechanic who replaced the coolant and hose. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was repaired, but the failure recurred. Additionally, the indicator lights became inoperable. The check engine warning light was illuminated. The contact stated the failure was associated with NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electronic Stability Control, Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
Sep 21, 2023
STEERING,SERVICE BRAKES,ENGINE
1 complaint
Total shutdown of complete system…brakes, steering and engine at around 25-to 30 MPH. No warning. Happened two times…once before M-B service and once after service for problem. It checked out OK from dealership months before only to have it happen again. Was lucky to avoid a crash both times. Sold to dealership. Wrote my safety concerns for a new owner to local dealership and corporate.
Jul 10, 2023
STRUCTURE,SERVICE BRAKES
1 complaint
The brake lines and subframe were completely rusted and the vehicle was unsafe to drive. Dealer confirmed at regular service appointment. I have documentation and competed all regular maintenance. Dealer would not cover costs for what appears to be a major defect. I had another shop replace the brake lines and subframe.
Jan 05, 2023
UNKNOWN OR OTHER,STRUCTURE
1 complaint
Authorized Mercedes Benz dealership in Ann Arbor, MI advised replacing tires, valve stems and other items. I dropped off the car at the dealership for the work. During Alignment they found right rear out of spec due to subframe rusted out. They said rear subframe replacement is needed. This is a very dangerous condition and Mercedes Benz does not cover rusted subframe replacement costs at all, neither do they advise routine checks for this problem which seems to be a very common issue for the C Class. In Europe and Canada, Mercedes replaces rusted subframes for free. Why is it not done for free in USA? This is a very serious issue and can cause serious and fatal accidents. The cost to replace rusted subframe is very high and car can break down while driving without any notice or warning. Additionally, there is no warning light or signal displayed to alert the driver of a potential problem. The car can have an accident without any warning light or alert.
Dec 12, 2022
SUSPENSION,STRUCTURE,WHEELS
1 complaint
I bought this car for my 18 year old son based on Mercedes reputation for safety and longevity, only to discover that Mercedes has a widely acknowledged issue with rotted sub-frames -- it's a serious safety issue and recalled in other countries. My son was was driving on the highway and the tire exploded. He was so close to being killed because the car went out of control. After getting it towed to my mechanic, he advised me that alignment adjusters were stuck, the subframe was rotted, the lower control arm subframe mounts were broken from the subframe and they were hitting the gas tank. Luckily, the tire only exploded as oppose to the entire vehicle bursting in flames. There were no warning lights or messages, only the feeling that the tires needed to be aligned. We bought new tires and were told an alignment was done from Town Fair Tires, which was untrue. My son's life was in immediate danger. Shame on Mercedes for not recalling this subframe. This is the first of many avenues I am taking to have this rectified and hopefully prevent a tragedy
Oct 17, 2022
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
Suspension Cross-Member - Mercedes-Benz (204-350-01-41) Driving regularly suddenly fill like the rear passenger side tire moved unevenly, then went to the tire shop, and when they take out the tire see how the rear frame was rusted and broken in a straight line exactly in the middle of the tire hole area. Then start to check used cars to donate that part and All of them have the same trouble in that piece, so I decided to review the frame and discover that the rust begins to damage the opposite side too, so I'm pretty sure is a component failure in metal and materials more than simple rust.
Aug 16, 2022
VISIBILITY/WIPER
1 complaint
Glass sunroof While driving, heard a loud bang/pop, glass sunroof began to shatter, and fall onto me, creating a unsafe conditions. Pulled over immediately and closed plastic sunshade to prevent entire glass window from collapsing on top of me. Particles of glass and finite glass dust covered interior, and my person. Reported to local police dept, took photographs, and awaiting to contact dealership, insurance co as this occurred on a holiday weekend. No previous defects observed car is pristine. No roadway defects, or other environmental factors as causation.
Sep 05, 2021
STEERING,SUSPENSION,UNKNOWN OR OTHER
1 complaint
REAR SUBFRAME ASSEMBLY RUSTING, CREATING SAFETY ISSUE. DISCOVERED 04-22=2021
May 02, 2021
AIR BAGS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
MY REAR SUBFRAME IS DROPPED MY AIRBAG LIGHTS KEEP COMING ON MY SUSPENSION IS TERRIBLE BECAUSE OF MY SUSPENSION MY REAR SUBFRAME HAD DROPPED AND MY LIGHT WARNING FOR MY LIGHTS KEEP COMING ON
Aug 26, 2020
STEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
MY CAR EVERY SO OFTEN WON?T START BATTERY IS GOOD STARTER IS GOOD JUST DOES NOTHING HAPPENED OVER 10X HAD IT TOWED TO 5 MECHANICS SHOPS AND MERCEDES CAN?T DIAGNOSE PROBLEM BECAUSE AFTER A DAY MAYBE TWO SOMETIMES 4 OR 5 THE CAR WILL JUST START UP ON ITS OWN AND THEN A FEW WEEKS OR MONTHS WE GO THROUGH IT ALL OVER AGAIN RESEARCHED AND OTHER MERCEDES C300 DRIVERS HAVE THE SAME PROBLEM FOR MONTHS AND ITS THE STEERING LOCK MODULE. *TR
May 29, 2020
EXTERIOR LIGHTING,SEATS
1 complaint
I PURCHASED THIS VEHICLE IN 2009 AND OVER THE YEARS I HAVE REPLACED BOTH FRONT HEADLIGHT ASSEMBLY, LEFT AND RIGHT AT THE COST OF $800.00 EACH. I WAS TOLD THAT A BULB BLEW FUSING THE WIRES TOGETHER RESULTING IN THE REPLACEMENT OF THE ENTIRE ASSEMBLY. THE DRIVER SEAT HEAD REST SIMPLY FELL APART.
May 16, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS
1 complaint
PASSENGER SEAT AIRBAG SENSOR NOT WORKING WHEN SOMEONE SITS ON THE SEAT ALSO PASSENGER SIDE ELECTRICAL SYSTEM NOT WORKING AND CAUSING THE PASSENGER SIDE LIGHTS TO STAY ON WHEN VEHICLE IS OFF AND MERCEDES DOES NOT WANT TO DO ANYTHING ABOUT AND SAYS IT IS OUT OF WARRANTY AND I NEED TO PAY TO HAVE THE WHOLE SYSTEM REPLACED
Jan 16, 2020
ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
"TAKATA RECALL" WHEN I WAS DRIVING AFTER A OIL CHANGE, I HEARD A NOISE THAT SOUNDED LIKE SOMEONE HIT MY CAR. I WAS SCARED AND SHAKY SO I PULLED OVER COULD SEE ANYTHING BUT I HEARD A TICKING NOISE. THEN I REALIZED THE HEAD REST MINI AIR BAG BLEW UP AND THE WIRING INSIDE THE HEAD REST WAS BURNING. THIS HAPPENED WHILE I WAS DRIVING. I COULD HAVE GOT INTO AN ACCIDENT. I HAD TO PULL OVER RIGHT WHERE ALL THE TRAFFIC WAS BECAUSE MY HANDS WERE SHAKING AND I DIDN'T KNOW WHAT TO DO WITH THE BURNING SMELL. I HAD MY HAZARDS ON AND PEOPLE WENT AROUND ME. THEN ALL KINDS OF ALERTS WENT OFF ON MY CAR. I ONLY HAD IT FOR A YEAR AND A HALF IT SHOULDN'T DO THAT. SOMETHING IS REALLY WRONG AND THIS IS DANGEROUS WHILE SOMEONE IS DRIVING. MY TIRES AND ALL OF A SUDDEN THE MUFFLER IS MAKING NOISES NOW TOO WHAT IS GOING ON WITH THIS CAR. IT'S TREATED WELL I'M SCARED TO DRIVE IT NOW. I'M STILL MAKING PAYMENTS ON IT. IT'S WAS FOR ME FAIRLY NEW AND STILL GOOD, DO I THOUGHT. I'M VERY DISAPPOINTED AND NEED SOME ANSWERS. I WAS TOLD THAT MAYBE IT'S THE EPS CONTROL UNIT BUT HAVEN'T WENT TO MERCEDES DEALER YET BECAUSE I'M DISCOURAGED ABOUT THIS CAR AND I HAVEN'T BEEN FEELING GOOD.
Jul 24, 2019
STEERING,SUSPENSION
1 complaint
SAFETY ISSUE REGARDING FAILURE OF REAR SUBFRAME. I AM THE ORIGINAL OWNER OF A 2009 C300 4MATIC SPORT. THIS VEHICLE HAS BEEN GARAGE KEPT ITS ENTIRE LIFE AND IS NOT IN A HIGH SALT OR SNOW ENVIRONMENT. MY WIFE WAS EXTREMELY LUCKY TO HAVE AVOIDED AN ACCIDENT IN THIS CAR DUE TO THE REAR SUBFRAME RUSTING THROUGH AND SEPARATING. WE BOUGHT THIS CAR BRAND NEW AND PAID A PREMIUM FOR MERCEDES QUALITY BECAUSE WE THOUGHT IT WAS THE SAFEST VEHICLE MADE. I AM EXTREMELY DISMAYED TO LEARN THAT WHEN MY WIFE CAME HOME AND SAID THE CAR WAS DRIVING WEIRD, THAT IN FACT SHE WAS DRIVING A CAR THAT WAS FALLING APART WITH MY 7 YR OLD DAUGHTER IN THE BACK AND COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT. WHEN SHE ARRIVED AT THE ALIGNMENT SHOP THE MANAGER THERE INFORMED HER THE CAR WAS UNSAFE TO DRIVE AND HE HAD NEVER SEEN ANYTHING LIKE THIS TYPE OF FAILURE OF THE FRAME BEFORE. MY WIFE HAD THE CAR TOWED TO THE MERCEDES DEALERSHIP FOR REPAIR BECAUSE IT WAS NOT SAFE TO DRIVE. THIS CERTAINLY SHOULD BE A SAFETY RECALL DUE TO A MANUFACTURING DEFECT OR USE OF POOR MATERIALS AND MERCEDES SHOULD COVER THE REPAIRS
Jul 15, 2019
AIR BAGS,UNKNOWN OR OTHER
1 complaint
PASSENGER SEAT AIR BAG. THE PASSENGER SEAT AIR BAG WAS REPLACED THE END OF OCTOBER AND NOW 4 MONTHS LATER IT IS DOING THE SAME THING OVER AGAIN. WHEN SOMEONE SITS IN THE SEAT THE CAR STATES PASSENGER SEAT AIR BAG DISABLED. ALSO THE PASSENGER DOOR LOCK DOES NOT WORK AND WILL NOT ALLOW ME TO UNLOCK THE DOOR OR EVEN OPEN IT
Feb 21, 2019
STEERING,EXTERIOR LIGHTING
1 complaint
I HAVE CONTINUED TO HAVE LIGHTING ISSUES WITH FRONT, REAR, AND SIGNAL LIGHTING. I AM CONSTANTLY HAVING TO PAY TO REPLACE THESE LIGHTS EVERY YEAR. NOW MY POWER STEERING MALFUNCTION EBS LIGHT HAS COME ON. THIS IS JUST TOO MUCH. I JUST PAID $1300 FOR SERVICE B AND SOME OTHER THINGS THAT NEEDED TO BE REPLACED. I AM TIRED OF ALWAYS HAVING TO PAY TO REPLACE LIGHTS.
Jan 12, 2019
STRUCTURE,UNKNOWN OR OTHER
1 complaint
HI, ON MY COMMUTE HOME FROM WORK, I WAS GETTING READY TO EXIT THE HIGHWAY BY DECELERATING. MY CAR SWERVED AND ALMOST LOST CONTROL WHEN I BEGAN TO PRESS THE BRAKES. THERE WERE NO CARS AT 7AM ON THE WEEKEND, SO I WAS ABLE TO COAST TO THE LIGHT AT THE END OF THE 1/4 MILE EXIT RAMP. I CONTINUE HOME, BUT FEEL THE CAR KICKING OUT THE REAR END WHEN I BRAKE. AT SIGNIFICANTLY LOWER SPEEDS I LOOK IN THE MIRROR AS I BRAKE AND NOTICE MY REAR RIGHT WHEEL TURNING INWARDS. I GET HOME AND WHEN I WAKE UP I LIFTED THE CAR AND CHECKED TO SEE WHAT IT WAS. THE SAFETY ISSUE IS THAT THE REAR BRACKET WELDED TO THE CROSS MEMBER THAT HOLDS THE REAR TIE ROD CRAKED.
Dec 31, 2018
STEERING,WHEELS,ENGINE
1 complaint
WHEN I PUT THE KEY IN THE IGNITION IT WILL NOT TURN OVER NO LIGHTS DISPLAY ON THE DASHBOARD. THE RADIO CUTS ON AND THE ONLY THING THAT DISPLAYS ON THE DASHBOARD IS THE MILEAGE NO OTHER LIGHTS. WHEN THE KEY IS TURNED TO FIRST OR SECOND POSITION. THE DAY BEFORE WHEN MY CAR WOULD NOT START I WAS ABLE TO TAKE THE KEY OUT OF THE IGNITION AND REPLACE IT IN THE CAR STARTED RIGHT UP THIS TIME IT DOES NOTHING. I'M BEING TOLD IT'S AN ESL STEERING WHEEL LOCK ISSUE THAT IS COMMON TO THIS CAR MODEL.
Dec 06, 2018
TIRES,WHEELS
1 complaint
GOODYEAR ASSURANCE COMFORTRED 225/45R17 DEFECTIVE. SEVERAL CRACKS ON SIDEWALL OF ALL 4 TIRES. FRONT TIRES WITH 16,458 MILES AND REAR TIRES AT 25,000 MILES. LF TREAD 8/32 RF 9/32. REAR: 6/32 AND 8/32. I FORWARDED PICTURES TO GOODYEAR AND FILED A COMPLAINT 11/30/2018
Nov 30, 2018
STRUCTURE,WHEELS
1 complaint
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE THE VEHICLE WAS STATIONARY, THE TIRE PRESSURE MONITOR (TPM) INDICATOR ILLUMINATED. HELMS BROTHER MERCEDES-BENZ IN FLUSHING, NEW YORK REPLACED ALL FOUR TPM SENSORS AND ALL FOUR TIRES, BUT THE FAILURE RECURRED. IN ADDITION, WATER ENTERED INTO THE REAR PASSENGER SEAT. THE SOURCE OF THE LEAK COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Apr 06, 2018
AIR BAGS,SEATS
1 complaint
2009 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO PART OF THE SRS CONTROL UNIT MODULE WAS REPAIR, HEAD REST UNIT DEPLOYED WHILE DRIVING AND REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL. *SMD *TR
Mar 30, 2018
ELECTRICAL SYSTEM,ENGINE
1 complaint
IGNITION SWITCH FAILED AT 76K MILES. GEAR SHIFT WILL NOT GET OUT OF PARK, STEERING WHEEL WILL NOT UNLOCK AND CAR WILL NOT START. KNOWN TO BE A COMMON ISSUE THAT AFFECTS ALL MERCEDES WITH ELECTRONIC IGNITION. MERCEDES SHOULD BE BROUGHT TO COURT VIA CLASS ACTION FOR THIS.
Dec 03, 2017
STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
CAR WAS OFF AND PARKED IN THE GIANT (LIMERICK, PA) PARKING LOT. I PUT THE KEY IN THE IGNITION, TURNED IT, AND NOTHING HAPPENED. DASH READ "REMOVE KEY." I HAD THE VEHICLE TOWED TO DEALER. STEERING LOCK MECHANISM WENT BAD. FUSE 22 BLEW EVERY TIME WE PUT THE KEY IN THE IGNITION. HAD TO REPLACE PART.
Sep 18, 2017
STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TAKATA RECALL, BRAKE POWER STEERING MALFUNCTION ABS,ESP,ETS,SRS.ESB,EBR FLASHES ON AND OFF ON MESSAGE CENTER. THEN VEHICLE STARTED TO DRIVE VERY ROUGH AND BUMPY, THEN I HAD NO CONTROL OF THE STEERING WHEEL AND IT TOTALLY LOCKED THANK GOD IWAS ABLE TO TRY AND ROLL IT TO THE SIDE OF THE ROAD AND THE CAR JUST TOTALLY WENT BLACK AND DIED, NO HEADLIGHTS AND I HAVE TO HAVE IT TOWED, WAITING TO GET THE DIAGNOSIS FROM THE DEALER. BUT I HAVE DONE SOME RESEARCH ON LINE AND HAVE SEEN HUNDREDS OF THE SAME COMPLAINTS FROM ALL OVER THE USA AND EVEN OVERSEES THAT IT HAS TO DO WITH THE EIS. THIS SADDENS ME TO SEE ALL THE SAME COMPLAINTS AND I THOUGHT THAT WE WERE PROTECTED AS CONSUMERS BY THE GOVERNMENT, AND THE NHTSA AGAINST MAJOR AUTO MANUFACTURER SUCH AS MBUSA TO CALL OUT THESE DEADLY DEFECTS BEFORE IT CONSUMED INNOCENCE PEOPLES LIVES. BUT IT IS OBVIOUS THAT OUR LIVES MEANS NOTHING TO THESE PEOPLE, BECAUSE WITH ALL THESE IDENTICAL COMPLAINTS THIS IS A DEFECT THAT SHOULD BE ADDRESS AND MBUSA SHOULD HAVE THE DECENCY TO TAKE RESPONSIBILITY AND ADMIT THAT THIS IS A MANUFACTURER DEFECT AND DO A RECALL. THIS IS JUST TOO MUCH COMPLAINTS ON THIS PROBLEM AND NO ONE SEEM TO BE TAKING THIS MATTER SERIOUS, AND WE AS THE CONSUMERS ARE BEING STUCK WITH THESE MAJOR REPAIR BILLS RUNNING IN THE THOUSAND. WHAT IS THE PURPOSE IN MAKING THESE REPORTS WHEN NO ONE SEEMS TO CARE. HOW MANY COMPLAINTS DO YOU HAVE TO RECEIVE ON THE SAME ISSUE FOR THE NHTSA AND THE FAIR TRADE ACT TO STAND UP FOR US, IN OCTOBER OF 2016 THIS SAME VEHICLE SELF ACCELERATE AND CRASH IN TO TWO OTHER VEHICLES CAUSING A MAJOR ACCIDENT AND WHEN REPORTED TO MBUSA THEY CLAIM THEY DID THERE INVESTIGATION AND NOTHING WAS WRONG WITH MY VEHICLE, THEY PLACE THE BLAME ON ME .DAIMLER AG WOULD NOT BELIEVE WHAT THERE PRESTIGIOUS COMPANY AS BECOME
Aug 30, 2017
STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
CAR WAS DRIVING VERY WELL SUDDENLY FLASHES ON MESSAGE CENTER POWER STEERING MALFUNCTION SRS,ABS,ETS,ESB,EBR ESP IN OPERATIVE AND IT KEEPS FLASHING WHEN CAR IS IN MOTION, THEN DISAPPEAR WHEN IGNITION IS OFF, I HAVE NOTICE SEVERAL COMPLAINTS ON YOUR WEBSITE WITH THIS SAME ISSUES WITH THIS SAME YEAR, MODEL AND OTHER MERCEDES,A WEEK A GO I ALSO RECEIVE A MESSAGE TO CHECK BRAKE PAD WEAR BEFORE THIS MESSAGE CAME UP. I REPLACE BRAKE PADS AND ROTOS, AND I AM ALSO BEING TOLD IT COULD ALSO BE MY BRAKE LIGHT SWITCH OR SPEED SENSORS, ALL WAS REPLACE STILL AS MESSAGE. THERE IS SO MANY COMPLAINTS WITH THESE MESSAGES THAT THIS SHOULD BE CONSIDERED A RECALL AND THE CUSTOMERS ARE BEING STUCK WITH THE REPAIRS. IT IS OBVIOUS THAT IT IS A DEFECT WITH THESE VEHICLES IT IS JUST TOO MANY. AND NO ONW SEEMS TO BE STANDING BEHIND THE CONSUMERS.MBUSA IS A MAJOR COMPANY AND THEY ARE GETTING AWAY WITH MURDER. DO YOU HAVE TO HAVE MAJOR FATALITY BEFORE THEY DO SOMETHING ABOUT THIS PROBLEM. DOES SAVING MONEY MEANS MORE THAN PEOPLES LIVES IT IS JUST TOO MANY COMPLAINTS ON THE SAME PROBLEMS THAT COMMON SENSE CANT TELL THEM IT IS A DEFECT AND THE NHTS SHOULD STEP UP FOR US AND DEMAND A RECALL. HOW MANY COMPLAINTS DO YOU HAVE TO HAVE IN ORDER FOR MBUSA MAKE THIS A RECALL.
Aug 24, 2017
STEERING,AIR BAGS,UNKNOWN OR OTHER
1 complaint
DEAR MERCEDES BENZ USA, FIRST AND FOREMOST I WOULD LIKE TO SAY I AM A PROUD DRIVER OF A 2009 MERCEDES BENZ C300, I AM EMAILING YOU REGARDING SOME CONCERNS WITH MERCEDES BENZ VEHICLES AND RECALLS. I HAVE A RECALL ON AIRBAGS FOR MY MERCEDES I'VE BEEN PATIENTLY WAITING (IM SURE LIKE MANY OTHERS) TO RECEIVE A LETTER TO GET MY AIRBAGS INSTALLED INTO MY VEHICLE.. A VEHICLE THAT CURRENTLY DO NOT HAVE ANY AIRBAGS IN IT I AM CONCERNED WITH MY SAFETY AT THIS POINT AND WOULD LIKE TO KNOW IF YOU CAN OFFER ME AN UPDATED ON THE DURATION. ALSO, THERE IS A COMMON ISSUE OCCURRING WITH ALL CLASS MERCEDES THAT I FEEL SHOULD ALSO HAVE A RECALL I HAVE READ NUMEROUS OF ONLINE POSTS REGARDING THIS SAME EXACT ISSUE AND THAT ISSUE IS THE FAULTY STEERING LOCK/ELS/EIS FAULT THAT DOES NOT ALLOW MERCEDES BENZ HOLDERS TO SOMETIMES NOT BE ABLE TO LOCK AND UNLOCKED THEIR VEHICLES USING MERCEDES SMART KEY FOB AND ALSO NOT BEING ABLE TO START UP VEHICLES IT'S LITERALLY A NO RESPONSE LOSE/LOSE SITUATION CAUSING THE VEHICLE OWNER TO GET THEIR VEHICLES TOWED TO DEALERSHIPS THAT CHARGES $1000-$3000 TO REPAIR WHICH IS A BIT PRICEY FOR A COMMON ISSUE WITH MERCEDES VEHICLES I THINK I SPEAK FOR MAJORITY OF MERCEDES OWNERS ON THIS MATTER. I ASK FOR A RECALL OR PRICE REDUCTION ON THIS COMMON ISSUE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jul 05, 2017
AIR BAGS,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE STOPPED AT A RED LIGHT, THE ENGINE REVVED AND THE VEHICLE ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED AND THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. UPDATED 02/21/17*LJ UPDATED 9/5/18*JB
Oct 26, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEAT BELTS
1 complaint
I BOUGHT MY MERCEDES BENZ AND NOTICE THAT MY TAIL LIGHT AND THE LIGHT ON THE FRONT OF THE CAR WILL TURN ON BY ITSELF WHILE MY CAR WAS PARKED IN THE MORNING MY CAR BATTERY WILL BE DEAD NEEDING A CHARGE. I HAD A RECALL FROM MERCEDES BENZ DEALER AND I TOOK THE CAR TO THE DEALERSHIP AND SUPPOSEDLY THEY FIX IT AND THE CAR HAD GOTTEN WORSE. IT HAD BURNED THE HARNESSES AND FOG HARNESS, WHILE I WAS DRIVING THE CAR WAS ACTING LIKE SHUTTING OFF THE RADIO AND AC WILL START SHUTTING OFF AND TURNING ON AT THE SAME TIME WHILE I WAS ON THE HIGHWAY ON MY WAY HOME FROM WORK. RIGHT NOW MY CAR ONLY HAVE WORKING THE HIGH BEAM. I BEEN GETTING A LOT OF RECALLS FOR THIS CAR BUT REALLY IT SEEMS LIKE I'M LOOSING MY TIME . *TR
Oct 17, 2016
STEERING,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I EXPERIENCED THE INFAMOUS STEERING LOCK PROBLEM 5 DAYS AGO IN MY (NOW FORMER) 2009 MERCEDES C300. PRIOR TO THIS PROBLEM OCCURRING MY CAR SEEMED TO BE WORKING FINE. I'VE ALWAYS HAD ALL OF THE RECOMMENDED SERVICES PERFORMED ON TIME BY THE DEALER. THEN LAST SATURDAY I WAS RUNNING ERRANDS AND AFTER MY THIRD STOP MY CAR WOULDN'T START. I ASSUMED IT WAS THE BATTERY (EVEN THOUGH IT HAD BEEN REPLACED LESS THAN 2 YEARS AGO) AND I CALLED MERCEDES ROADSIDE ASSISTANCE. THE ROADSIDE TECHNICIAN TESTED THE BATTERY AND SAID IT WAS FINE AND HE IMMEDIATELY SUSPECTED IT WAS THE STEERING LOCK PROBLEM. AFTER A BIT MORE TESTING HE CONFIRMED IT WAS AND HE SAID THE CAR WOULD NEED TO BE TOWED TO THE DEALER ON A FLATBED. IT WAS SATURDAY AND THE DEALER'S SERVICE DEPARTMENT WAS CLOSING BUT I GOT THERE JUST IN TIME TO GET A LOANER CAR. ONCE I GOT HOME I STARTED DOING INTERNET RESEARCH ON THE PROBLEM AND I FOUND THIS WEBSITE. I DECIDED TO GO BACK TO THE DEALER ON SUNDAY WHEN THE SERVICE DEPARTMENT WAS CLOSED AND ASK IF I COULD TRADE IN THE CAR. I PRINTED OUT ALL OF THE REPORTS ON THIS SITE AND TOOK THEM WITH ME. THE SALESPEOPLE CLAIMED THEY HAD NOT HEARD OF THIS PROBLEM BUT THEY WERE NOT INTERESTED IN LEARNING ABOUT IT. I WAITING UNTIL YESTERDAY WHEN I HAD THE REPAIR QUOTE BEFORE I TRADED IT IN. THE COST WOULD HAVE BEEN $1,800 BUT THEY SAID I COULD USE A 15% OFF SERVICE COUPON. I ALSO TRIED TO SHOW THE REPORTS FROM THIS SITE TO THE SERVICE ADVISOR BUT HE WASN'T INTERESTED IN SEEING THEM EITHER. I DECIDED I REALLY NEEDED A CAR THAT WAS STILL UNDER WARRANTY SO I TRADED IT IN LAST NIGHT. THEY SUBTRACTED $1,500 OFF THE TRADE IN VALUE FOR THIS REPAIR. I TRIED TO GET THEM TO DOCUMENT IT SO I WOULD HAVE SOME EVIDENCE IF THERE IS REPAIR REFUND OFFERED IN THE FUTURE BUT THEY WERE NOT WILLING TO DO SO.
Jul 29, 2016
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
CAR WILL NOT CRANK NOR WILL IT RELEASE STERING WHEEL. IT STATES TO REMOVE KEY. HAD IT TOWED AND DEALER REVIEWED IT AND IT IS ALSO THE EIS. HAD TO PAY TO ORDER PART AND ALSO HAD TO HAVE IT TOWED. JUST GLAD THIS HAPPENED WHERE I WORK AT AND NOT WHILE TRAVELING.
Jul 21, 2016
SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 25 MPH WITH THE SEAT BELT LATCHED, THE SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Jun 24, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS,STRUCTURE
1 complaint
"TAKATA RECALL" I WAS DRIVING TO WORK AROUND 10:30 AM IN MY 2009 MERCEDES BENZ C300 ENJOYING THE COMMUTE. AS I APPROACHED THE STOP LIGHT.....BLANK!!!! I LASTLY REMEMBER BREAKING ....TO OPEN MY WATERING EYES TO SEE THAT I HIT ANOTHER VEHICLE AND DON'T RECALL ANYTHING AT ALL. AS I GET UP IN REALIZED THAT MY HEAD HURTS AND THERE WAS A SMALL TEAR IN THE STEERING WHEEL AS A SMALL PORTION OF THE BAG DEPLOYED BUT NOT FULLY.. IT APPEARED TO BE A FAULTY BAG THAT HAS CAUSED THIS SERIOUS INCONVENIENCE.
Jun 14, 2016
ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
TAKATA RECALL FROM DEC 2015 FIRST NOTICE FROM DEALER IT'S BEEN FAULTY FOR A LONG TIME NOW AND HAVE CONCERNS ABOUT MY SAFETY WHILE DRIVING OBVIOUSLY IT'S WELL PAST 60 DAYS CAN WE PUT SOME PRESSURE ON THEM. FIX IT NOW!!!!
Mar 01, 2016
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
I WENT TO CLASS ON THE DATE OF 11/13/2015 AND WHEN I CAME OUT THE VEHICLE WOULD NOT START. AFTER HAVING THE VEHICLE TOWED TO THE DEALERSHIP, I WAS ADVISED IT WOULD BE $952.56 FOR AN ELECTRICAL ISSUE DUE TO NO FAULT OF MY OWN AND CAN HAPPEN AT ANYTIME. SO I INQUIRED ON HOW LONG THIS WOULD BE COVERED FOR? I WAS TOLD ITS ELECTRICAL AND CAN HAPPEN AT ANYTIME, IT'S LIKE A CELLPHONE OR A COMPUTER. YET THOSE HAVE WARRANTIES AGAINST ISSUES LIKE THAT WHEREAS SOMETHING I PAID THOUSANDS OF DOLLARS DOES NOT. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ONLINE AND DON'T UNDERSTAND WHY THEY HAVE NOT RECALLED THIS AND CONTINUE TO RIP CONSUMERS OFF. SOME EVEN ADVISING THIS HAS HAPPEN TO THEM ON THE ROAD WHICH COULD VERY WELL LEAD TO A MAJOR ACCIDENT , IT IT HAS NOT ALREADY.
Nov 16, 2015
STEERING,UNKNOWN OR OTHER
1 complaint
VEHICLE WOULD NOT START ONE DAY. WOULD LOCK AND UNLOCK BUT WOULD NOT RECOGNIZE KEY WAS IN IGNITION. TOWED TO DEALERSHIP AND AM BEING TOLD IT IS EIS. VEHICLE ONLY HAS 80,000 ON IT. AFTER RESEARCHING THIS SEEMS TO BE A COMMON PROBLEM AMONG THIS YEAR AND MODEL. WHY HAS THIS NOT BEEN ADDRESSED BY MERCEDES?
Nov 02, 2015
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MONDAY DROVE CAR TO WORK WITH OUT ANY PROBLEMS. CAME OUT TO GO HOME THAT EVENING AND CAR WOULD NOT START. COULD TURN THE IGNITION COMPLETELY TO THE START POSITION BUT THE ENGINE DID NOT TURN OVER. MY RADIO WORKED, MY POWER SEATS WORKED, TRUNK AND DOORS OPENED WITH THE KEY VIBE. BUT NOTHING HAPPENED FROM THE ENGINE. COME TO FIND OUT THE STEERING WHEEL LOCKED UP FOR NO REASON. THEY HAD TO SKATE MY CAR IN ORDER TO GET IT ON THE TRUCK TRUCK. THIS IS A DEFECT AND I'M A WOMAN AND THIS COULD HAVE HAPPENED AT NIGHT WHEN DRIVING DOWN THE ROAD.
Sep 04, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,INTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REAR TAIL LIGHTS SHORTED OUT REPEATEDLY. THE DEALER STATED THAT THEY REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V177000 (EXTERIOR LIGHTING), BUT THE CONTACT DID NOT RECEIVE ANY CONFIRMATION OF THE REPAIR AND THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT THE INTERIOR AND EXTERIOR LIGHTING CONTINUED TO ILLUMINATE WITHOUT WARNING, WHICH DRAINED THE POWER AND BATTERY SOURCE TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Sep 01, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
THEY NEED TO HAVE A RECALL ON ESI IGNITION SWITCH FAILURE .. AND ISSUE RELATED TO THIS ISSUE
Jun 24, 2015
STEERING,ENGINE
1 complaint
WHEN TO GET MY CAR WAXED FOR THE WEEKEND. GOT HOME PARKED THE CAR AND WHEN MY WIFE AND I WERE READY TO GO OUT THE CAR WOULDN'T START. DASH LIGHTS, RADIO, ECT WERE WORKING BUT THE IGNITION WOULDN'T START. I CAN HEAR CLICKS FROM THE ENGINE N THE STEERING WAS LOCKED. BAG IGNITION STEERING LOCK. $1,900 TO FIX HAVEN'T BEEN ABLE TO MOVE THE CAR UNTIL I COME UP WITH THE MONEY TO FIX IT! COMMON ISSUE FROM ALL 2008 & 2009 MERCEDES W204 C CLASS! & NO RECALL. *TR
Mar 12, 2015
STEERING,POWER TRAIN
1 complaint
THIS MORNING, CAR WOULD NOT START, MESSAGE ON DASHBOARD TO GO TO THE DEALER, TOOK THE KEY IN & OUT AND, AFTER MULTIPLE TRIES, THE CAR STARTED BUT TRANSMISSION WOULD NOT WORK (STAYED ON PARK), TOOK THE KEY IN & OUT AND FINALLY WAS ABLE TO DRIVE TO THE DEALER, STEERING LOCK PROBLEM, THE PART ONLY IS 1 400 $ !!! PROBLEM KNOWN BY MERCEDES BUT THEY NEVER DID ANYTHING ABOUT IT ! DEALER NOT HELPFUL AT ALL. *TR
Aug 20, 2014
POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE TRANSMISSION FAILED AND THE CONTACT WAS NOT ABLE TO CHANGE THE GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS NOT ABLE TO REPLICATE NOR DIAGNOSE THE FAILURE MORE THAN ONCE. THE VEHICLE STALLED ON MULTIPLE OCCASIONS AND WAS ONLY ABLE TO DRIVEN AT A SPEED OF LESS THAN 20 MPH EACH TIME THE TRANSMISSION FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER A THIRD TIME FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 09/15/14*LJ UPDATED 1/16/15 *JS
Aug 06, 2014
WHEELS
1 complaint
CPSC: I1470034. 2009 MERCEDES BENZ C300. CONSUMER STATED WHILE DRIVING ON THE HIGHWAY THE CAR WHEELS LOCKED AND THE CAR WENT TO A FULL STOP FROM 45 TO 0 IN VERY FEW SECONDS. *LN
Aug 01, 2014
STEERING,UNKNOWN OR OTHER,ENGINE
1 complaint
WITHOUT ANY WARNING, MY CAR WILL NOT START. THOUGHT IT WAS THE BATTERY, BUT NO LUCK. THE KEY OPEN THE DOOR, THE LIGHTS INSIDE OF THE CARE COME ON, AND THE SCREEN STILL POPS UP ON THE DASHBOARD. THE STEERING WHEEL IS LOCKED AND YOU CAN NOT CHANGE THE GEAR. I HAD TO GET MY CAR TOWED TO THE DEALERSHIP. CAR HAS ALMOST 70 K MILES ON IT. VERY DISSAPOINTED TO READ THE OTHER COMPLAINTS AND THE PROJECTED COST TO FIX. ABOUT A YEAR AND A HALF AGO I ALSO PAID OUT OF POCKET FOR THE REAR LIGHT PANEL DUE TO IT NOT WORKING. I RECENTLY LEARNED THAT THE REAR LIGHTING ISSUE IS AN OFFICIAL RECALL. NOW THE HURDLE BEGIN FOR ME TO GET REFUNDED FOR NEARLY $500. :( *JS
Jul 08, 2014
STEERING,POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
FIRST DAY WHEN RECEIVING MY KEYS FOR A BRAND NEW MERCEDES C350 2009 AT THE DEALERSHIP...ENGINE LIGHT TURNS ON. LATER FINDING OUT IT WAS THE FUEL SYSTEM NEEDED TO BE REPLACED. A MONTH LATER OF GETTING A BRAND NEW CAR CORROSION WAS FOUND IN THE TAILLIGHTS. THEN FINDING OUT CORROSION ON THE BRAKE PADS. MONTHS AFTER THIS THE POWER TRAIN WAS SLIPPING UP... THE RPMS OF THE CAR WOULD SURGE UP HIGH AND REMAIN STUCK AT HIGH RPMS. IF I ACCELERATED THE GAS IT WOULD SHOOT UP HIGHER TO HIGHER RPMS AND THE CAR WOULD MAKE THE NOISE BUT IT WOULDN'T MOVE. I THOUGHT IF I LET GO OF THE GAS THINKING THE RPMS WOULD RETURN BACK DOWN... BUT IT WOULDN'T...HUGE SAFETY ISSUE WHEN YOUR IN THE MIDDLE OF THE FREEWAY AND HAVE NO CONTROL TO DRIVE YOUR CAR. I WOULD HAVE TO PULL OVER SOME HOW AND TURN OFF THE CAR FOR THE RPMS TO COME BACK DOWN SO I CAN DRIVE IT AGAIN. I BROUGHT THE CAR BACK SEVERAL TIMES TO THE DEALERSHIP BUT THEY COULD NEVER DUPLICATE THE ISSUE. THEREFORE, NOTHING GOT FIXED OR REPLACED JUST CONSTANT SOFTWARE UPDATES WERE STATED WERE DONE. SOON AFTER TAKING MY CAR OVER 5+ TIMES FOR THIS SAME ISSUE, MY SRS STEERING MALFUNCTIONED. I GOT THAT REPLACED AND PAID FOR IT A YEAR AGO. NOW BACK TODAY EXACTLY 12 MONTHS LATER REPAIRING IT AGAIN - SRS MALFUNCTION...AGAIN STRANDED IN THE MIDDLE OF NO WHERE WAITING FOR A TOW TRUCK ALL ALONE. I HAVE BEEN TO THE DEALERSHIP REPAIRING MY CAR FOR SO MANY DIFFERENT THINGS, GETTING STRANDED, TOWING MY CAR, PAYING FOR ALL REPAIRS AND GIVING UP WEEKENDS AND WORK TIME TO GO TO THE DEALERSHIP. I HATE THIS CAR! THAT I'M ABSOLUTELY HAVE NO PEACE OF MIND, I DON'T FEEL SAFE, CAR IS NOT RELIABLE, HAS EXTREMELY POOR QUALITY. NOT WORTH IT AT ALL! *TR
May 06, 2014
EXTERIOR LIGHTING,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, HE HEARD A POPPING NOISE. UPON INVESTIGATION, IT WAS FOUND THAT THE PASSENGER TAILLIGHT BULB FAILED. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S FRONT INTERIOR DOOR HANDLE DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Dec 27, 2013
EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
DIM LEFT STOP LIGHT. MELTED PLUG. MERCEDES BENZ C300 2009 W204. *TR
Nov 12, 2013
EQUIPMENT
1 complaint
NAVIGATION SYSTEM SHOWS I AM IN THE MIDDLE OF THE ATLANTIC. 2 DEALERS HAVE NOT BEEN ABLE TO FIND ANY ISSUES. ONE OF THEM SAID THE GOV.'T SHUTS OFF THE NAVIGATION SATELLITE AND THIS CAUSES THIS. THIS IS REALLY STRANGE. THIS IS A MAJOR SAFELY ISSUE AS I CAN DIRECT ME TO UNSAFE, UNSECURED AREAS AND CAUSE MAJOR HARM AND DAMAGE TO BOTH THE CAR AND OCCUPANTS. *TR
Oct 20, 2010
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
AT 5:00PM, I WAS DRIVING THE MERCEDES BENZ C300, YEAR 2009, 9010 MILES IN THE PARKING LOT OF YMCA IN LA CANADA, CA AT 3 MILES/HR. I PREPARED TO STOP THE CAR AND STEPPED ON THE BRAKE, SUDDENLY, THE ENGINE REV UP AND ACCELERATED. THE CAR JUMPED OVER THE STOP BUMPER BUT I PRESSED VERY HARD ON THE BRAKE AND FINALLY THE CAR STOPPED AND THE ENGINE WAS OFF. THE FRONT OF THE CAR WAS ABOUT 2 FEET FROM THE WALL AT THE PARKING LOT. I WAS SO SCARED BECAUSE IT WAS THE FIRST TIME I EXPERIENCED THE UNINTENDED ACCELERATION. I WENT TO THE GYM AND AT 6:30PM I DROVE THE CAR BACK HOME, IT IS ABOUT 6 MILES FROM MY HOUSE. I REALLY FEEL UNSAFE WITH MY ALMOST BRAND NEW MB. I'LL TAKE OFF FOR WORK NEXT MONDAY AND WILL TAKE THE CAR TO THE DEALER FOR CHECKING. I WAS LUCKY THIS TIME WITH NO DAMAGE OR INJURY BECAUSE I WAS DRIVING VERY SLOWLY IN THE PARKING LOT AND READY TO STOP. HOWEVER I DON'T WANT TO TAKE THE CHANCE NEXT TIME, IT'S SO DANGEROUS, I CAN GET KILL OR SOMEBODY CAN GET HURT IF MY CAR JUMPS AGAIN. I DO THE RESEARCH AND SEE THE COMPLAINT # 10330370 ON 05/23/2010. THE CASE WAS ALMOST THE SAME: WHEN THE DRIVER STEPPED ON THE BRAKE AND THE MB UNINTENDED ACCELERATED. PLEASE DO THE INVESTIGATION BY NOW AND FEEL FREE TO CONTACT ME ANYTIME. *TR
May 23, 2010
SERVICE BRAKES, HYDRAULIC,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
I WAS DRIVING ON THE PARKWAY AT ~40 MPH AND ATTEMPTED TO SLOW DOWN BY STEPPING ON THE BRAKE. THE CAR DID NOT SLOW DOWN BUT ACCELERATED. AND STRUCK THE CAR IN FRONT OF ME. EVERY TIME I PRESSED ON THE BRAKE, THE CAR ACCELERATED SO THAT THE CAR STRUCK THE CAR IN FRONT TWICE. I TRIED TO TURN OFF THE IGNITION AND WAS UNABLE TO. FINALLY, I PUSHED HARD ON THE BRAKE ENOUGH TO SLOW IT DOWN AND I WAS TEN ABLE TO PUT THE CAR IN NEUTRAL. THE ENGINE RACED BUT I WAS THEN ABLE TO TURN IT OFF. DESPITE DAMAGE TO THE FRONT OF THE VEHICLE, THE AIRBAGS DID NOT DEPLOY. *TR
May 13, 2010
VISIBILITY
1 complaint
I PURCHASED A C300 IN APRIL 2009, WITHIN A FEW DAYS I NOTICED A CRACK IN THE DRIVER SIDEVIEW MIRROR. I TOOK THE CAR TO THE DEALERSHIP AND THE SALESMAN THAT SOLD ME THE CAR TOOK CARE OF ARRANGING THE REPAIR. THEY HAD TO ORDER THE MIRROR AND GAVE ME A LOANER. I WAS NEVER GIVEN AN EXPLANATION AS TO WHAT CAUSED THE CRACK. *TR
Sep 06, 2009
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TL*THE CONTACT OWNS A 2009 MERCEDES BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING SEVERAL COMPUTER DEFECTS. WHILE PARKED ON A HILL AND ATTEMPTING TO PLACE THE GEAR SHIFTER INTO REVERSE, THE VEHICLE WOULD ROLL FORWARD INSTEAD OF BACKWARDS. THE VEHICLE WOULD ROLL FORWARD APPROXIMATELY ONE FOOT AS IF IT WERE IN NEUTRAL. DURING THIS TIME, THE STEERING WOULD LOCK AND THE BRAKES WOULD LOSE POWER. IT WOULD TAKE TREMENDOUS FORCE TO DEPRESS THE BRAKE PEDAL AND STOP THE VEHICLE. THE DEALER AND MANUFACTURER COULD NOT ASSIST WITH THE REPAIRS. THERE WERE NO RECALLS AVAILABLE. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. NO REPAIRS HAVE BEEN PERFORMED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 7,000.
Jun 04, 2009
SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS INVOLVED IN A CRASH WHERE I WAS RUN OFF THE ROAD AND INTO A CENTER MEDIAN STEEL BARRIER. MY MERCEDES C300 IS EQUIPPED WITH ELECTRONIC STABILITY PROGRAM (ESP) AND ACTIVE SEATBELT RESTRAINTS (BOTH OF WHICH FAILED IN THE CRASH). THE ROADS WERE SLICK, HOWEVER, WHEN A CAR SWERVED OVER ON ME AND I ATTEMPTED TO HIT THE BRAKES TO AVOID BEING HIT, MY CAR BEGAN TO FISH-TAIL AND I LOST CONTROL OF THE VEHICLE. AT THE TIME, A WARNING LIGHT CAME ON INDICATING (POST-CRASH) THAT MY ESP MALFUNCTIONED. IN ADDITION, UPON IMPACT, MY SEAT RESTRAINED ME, HOWEVER, WHEN THE CAR BOUNCED BACK INTO THE CENTER OF THE HIGHWAY, THE SEATBELT CAME COMPLETELY DETACHED FROM WHERE IT'S HOLDER (WHERE YOU CLICK IT IN). THE REST OF THE SAFETY FEATURES WORKED (AIRBAGS, ACTIVE HEAD-REST RESTRAINTS, STEEL FRAMING, ETC.) HOWEVER, IF THE ESP FAILED OR MALFUNCTION, THEN THERE WAS NO POSSIBLE WAY TO PREVENT THE ACCIDENT BASED ON THE VEHICLES FAILURE TO DELIVER IN A PANICKED SITUATION. THE MERCEDES ESP PROGRAM IS SUPPOSE TO ENABLE THE DRIVER THE ABILITY TO CORRECT THE VEHICLE FROM OVERSTEER (FISH-TAILING) IN CRITICAL SITUATIONS, AND IT DID NOT DO SO. AT THE TIME, I WAS TRAVELING AT 55 MPH. THE BRAKE-ASSIST PROGRAM HELPED TO DECELERATE THE VEHICLE MINIMALLY, AND I SLAMMED INTO THE GUARDRAIL AROUND 50-55 MPH. I AM CONCERNED THAT THE ESP AND SEATBELT FAILED IN THIS CRASH. I'M VERY FORTUNATE TO HAVE SURVIVED THIS ACCIDENT. TOOK PICTURES FOR EVIDENCE, AND PLAN TO GO BACK TO THE CAR UPON REVIEW BY THE MERCEDES ACCIDENT SPECIALIST TO ACCESS WHY THERE WAS AN EVIDENT FAILURE IN BOTH OF THESE SAFETY FEATURES (CRITICAL TO PREVENTING SUCH AN ACCIDENT)! *TR
Feb 06, 2009
EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
I PURCHASED A 2009 MERCEDES BENZ C300 LUXURY SEDAN IN OCTOBER 2008 IN ATLANTA, GA. I DROVE THE CAR OFF THE LOT WITH 37 MILES ON THE ODOMETER. I HOUSE THE CAR IN MY GARAGE. I'D HAD THE CAR IN MY POSSESSION FOR A LITTLE LESS THAN TWO WEEKS WHEN I WOKE ONE CHILLY MORNING TO DISCOVER A CRACK IN THE DRIVER'S SIDE MIRROR. I IMMEDIATELY PHONED THE DEALERSHIP AND WAS TOLD TO BRING THE CAR IN FOR EVALUATION. SERVICE ASSESSED THE DAMAGE AND ADVISED ME THAT THEY'D RECENTLY (THE DAY BEFORE) BECOME AWARE THAT THE HEATING ELEMENTS WERE CRACKING THE MIRRORS IN THE C CLASS MODELS. THEY THEN APOLOGIZED FOR THE INCONVENIENCE, GAVE ME A LOANER CAR (FREE OF CHARGE) WHILE MY CAR WAS BEING REPAIRED (FREE OF CHARGE), AND ADVISED ME THAT, ALTHOUGH MERCEDES BENZ DOES NOT ALLOW PREEMPTIVE REPAIRS, THEY WOULD REPAIR THE PASSENGER SIDE MIRROR (FREE OF CHARGE) SHOULD IT CRACK IN THE FUTURE. THEY TOLD ME THAT THE PASSENGER SIDE WOULD BE FIXED EVEN IF THE WARRANTY HAD OTHERWISE EXPIRED. THE PART REPAIRED WAS THE AUTO DEFROSTING/ DIMMING DRIVER'S SIDE MIRROR. I'M UNSURE IF THIS DEFECT IS EXCLUSIVE TO THE C CLASS MODELS. *TR
Nov 02, 2008
Frequently Asked Questions
How many problems does the 2009 MERCEDES-BENZ C-Class have?
The 2009 MERCEDES-BENZ C-Class currently has 667 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2009 MERCEDES-BENZ C-Class?
The most common problems reported for the 2009 MERCEDES-BENZ C-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2009 MERCEDES-BENZ C-Class problem data come from?
All problem and complaint data for the 2009 MERCEDES-BENZ C-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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