How many problems does the 2013 MERCEDES-BENZ C-Class have?

The 2013 MERCEDES-BENZ C-Class currently has 566 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 MERCEDES-BENZ C-Class?

The most common problems reported for the 2013 MERCEDES-BENZ C-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2013 MERCEDES-BENZ C-Class problem data come from?

All problem and complaint data for the 2013 MERCEDES-BENZ C-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2013 MERCEDES-BENZ C-Class Problems

AIR BAGS

246 complaints

I had just gotten off the highway it was a rainy day and pulled into my driveway when airbag deployed on its own. I am lucky to be alive. I purchased this vehicle about 2 yrs or so ago and ran carfax that showed recall was fixed by manufacturer. I contacted Mercedes corporate office and it’s been almost two weeks with me calling and emailing w no call backs or any resolution. I don’t have a car and could have been seriously injured. Please help.

Oct 30, 2025

I was driving in a parking lot and suddenly my air bag deployed for no reason I did not hit anyone or get hit for the airbag to deploy. Suffered some bruising on my right forearm and in my left ear I still hear ringing from the airbag deploying.

Nov 04, 2024

Injuries: 1

The contact owns a 2013 Mercedes-Benz C250. The contact stated that while driving 10 MPH, the front passenger's side air bag unexpectedly deployed with no impact on the vehicle. The air bag warning light was illuminated. The contact parked and then restarted the vehicle before driving to the residence. The contact sustained bruises and scratches on his forearm, but medical attention was not received. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Oct 25, 2024

Injuries: 1

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while his daughter was driving at an undisclosed speed, the air bag warning light and the check engine warning light intermittently illuminated and then turned off independently. Additionally, the “Service Air Bags” message was displayed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and that the front passenger’s side air bag was previously replaced. The failure mileage was 127,328.

Sep 27, 2023

"Front Right Malfunction Service Required." Recently purchased vehicle, dealer performed recalibration before sale (error did not display during test drive or before purchase). 30 minutes after purchase notification popped up, dealer agreed to pay for repair. Took to non-purchasing Mercedes dealer, they were able to reproduce and quoted for $4179. Repair included seat replacement and height adjustment replacement. Purchasing dealer then refused repair The error pops up randomly, with person in passenger seat and without. Afraid to have anyone ride as a passenger, if a wreck occurs the airbag could not deploy.

Jan 09, 2023

+ 241 more complaints for this component

STRUCTURE

45 complaints

Vehicle Information: Year: 2013 Make: Mercedes-Benz Model: C300 (4MATIC) Approximate Mileage: 126,026 Component: Latches/Locks/Linkages – Interior Door Handle Summary of Issue: On October 10, 2025, the interior driver-side door handle on my 2013 Mercedes-Benz C300 broke, making it impossible to open the driver’s door from the inside. The handle broke through normal use upon trying to open the car door from the drivers side. The only way to exit the vehicle now is to roll down the window and reach around to use the exterior handle. On October 14, 2025, I spoke to two Mercedes-Benz dealerships in my area. They both confirmed this is a recurring problem on this model but stated there is no recall. One of them physically inspected the vehicle door problem. I believe the actual broken replacement part costs about $50. However, according to these same authorized Mercedes Benz repair shops I spoke to, Mercedes-Benz REQUIRES replacing the entire door panel assembly, which costs between $950 and $1,480 in labor and parts. This is not a reasonable or safe solution for such a critical component. This poses a serious safety hazard. In the event of a fire, collision, electrical failure, or if the windows become inoperable, the driver (myself) could become trapped inside the vehicle, leading to potential injury or death! I strongly urge the NHTSA to investigate this recurring defect, as it directly affects occupant safety and the ability to exit the vehicle in an emergency. Universal Imports, Rochester, NY – Inspected and confirmed recurring problem, no recall, verbal repair estimate $950, and Mercedes‑Benz of Rochester (West Herr Automotive), NY] – Confirmed recurring problem, verbal repair estimate $1480 Requested Action: Please investigate whether this defect warrants a safety recall or mandatory manufacturer repair campaign. The interior door handle failure on Mercedes-Benz C-Class vehicles represents a clear safety risk to occupants.

Oct 24, 2025

The interior door handle of the driver's side door snapped, which does not allow the driver to open the door at all. In the event of a crash, fire, or emergency, the door can only be opened from the exterior. This is a widespread issue with this model of car, which Mercedes-Benz is very aware of. There are hundreds of videos and online discussions of this common saferty issue that Mercedes refuses to make right. This is a risk for the safety of all drivers of these vehicles. The car has been inspected and confirmed by a MB dealer. There were no warning indications before or after this happened. Mercedes Benz wants $1200 to fix this obvious defect.

Aug 20, 2025

The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, while the brake pedal was depressed, the vehicle pulled to the left before coming to a stop. The vehicle was taken to the dealer, where it was determined that the subframe was rusted and needed to be replaced; however, the Salvage Title voided the extended warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

Aug 09, 2024

The driver side indoor handle keeps breaking. I have repaired mine 4 times but still keep breaking. The connector attached to the handle is so fragile it cant withstand regular use. why hasnt this been recalled by mercedes? One repair costs 1400 dollars.

May 31, 2024

rear subframe severe corrosion and cracking, have pictures of it the corrosion severity, yes available upon inspection. mechanic told me my 2 rear wheels can fall out completely and leave me with no control over the car. the car has been inspected by a certified independent service center. No. and no warning lights and no symptoms just the rear subframe cracking on the verge of falling off

Mar 15, 2024

+ 40 more complaints for this component

SUSPENSION

42 complaints

Recently my Mercedes has been pulling and swaying to the side while breaking even at low speeds.Yesterday I got my 2 front tires replaced and asked them to take a look at what could be causing my rear end to pull.When I returned to pick up my car they informed me my rear subframe was completely decayed/rusted through and not safe to continue driving.

Apr 01, 2025

Drivers side lower control arm was rusted off rear subframe causing vehicle to be inoperable.

Jan 16, 2024

The rear subframe is cracked. This puts myself at risk and others if vehicle is involved in an accident. The problem has been confirmed by two independent service dealers. The vehicle has only been inspected by independent dealers. No warning lights.

Nov 28, 2023

Excessive rust has caused a separation of the lower control arm from the rear sub frame. From Google searches this appears to be a common safety defect in the manufacturing of these vehicles. Control arm separation causes drive ability and stability issues that can lead to loss of control of said vehicle leading to accidents that can cause serious bodily injuries including death. Why hasn't Mercedes been forced to recall the affected vehicles in the United States as they have been in several other countries?

Sep 03, 2023

Rear subframe rust through, affecting the function of control arm. When braking mildly caused the forward motion of vehicle to swerve into oncoming traffic. It has been reported and is in their possession. There was a small clicking noise like a possible loose shock absorber, a few times in the past month. Then two days ago, the sound became stronger including a clicking noise like two pieces of sheet metal torn passing each other. Upon personal inspection I found severe rust through on the subframe on the left side in front of the left drivers side rear tire. Corporate has sent a letter extending the warranty for that part. Photos can be provided.

Aug 01, 2023

+ 37 more complaints for this component

ENGINE

33 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the timing chain tensioners were faulty and needed to be replaced. The vehicle was not repaired. The contact had experienced the failure with the timing chain tensioner on three separate occasions. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

May 22, 2025

THIS IS THE SECOND TIMING CHAIN TIMING CHAIN TENSIONER THAT HAS GONE BAD. EVEN THOUGHT THERE HAVE BEEN MANY PROBLEMS REPORTED, MERCEDES WILL NOT ACKNOWLEDGE THIS AS A RECALL PROBLEM. MY SAFTY IS AT RISK IF MY ENGINE BECOMES DISABLED ON THE HYWAY.

May 22, 2025

News Channel Update | Warranty Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 IMPORTANT EXTENDED WARRANTY INFORMATION Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2012-2015 Mercedes-Benz Model 204 and 172 vehicles (C250 and SLK250), the warranty on the camshaft adjuster will be extended from the original 4 years/50,000 miles to 10 years/120,000 miles (whichever occurs first) from the original warranty start date. This camshaft adjuster extended limited warranty applies to all conditions that necessitate the replacement of the camshaft adjuster under the standard warranty terms and conditions. The extended warranty is applicable to the following vehicles: Model Years Sales Designation Engine Type C-Class 2012-2014 C250 M271 C-Class 2012-2015 C250 Coupe M271 SLK-Class 2012-2015 SLK271 Please be advised that all camshaft adjusters being claimed under warranty must have a short test with fault code attached and will be inspected. All camshaft adjusters found to be functioning properly or without proper documentation will be returned and the claim debited in full. The following damage codes and parts kit can only be claimed for the replacement of the camshaft adjuster: Damage Code: 05050 – Camshaft adjustment, intake camshaft Damage Code: 05052 – Camshaft adjustment, exhaust camshaft Parts: A 271 050 21 00 80 – Camshaft adjuster, kit IMPORTANT: 1. Always check VMI to determine if a vehicle is covered under the 10 year/120,000 mile warranty period 2. Short Test Documentation with fault code information (P001477, P001600, P001762, P001662, P001177, P001700, P001192, P001492, P034062, P036662) must be attached to all returned camshaft adjusters Please check the VIN in Netstar/VMI before scheduling the appointment for the repair. Applicable vehicles will be visible in Netstar/VMI on October 30, 2020

May 03, 2025

The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving approximately 50 MPH, there was an abnormal knocking sound and a metal-on-metal grinding sound coming from the vehicle. The contact slowed down and stopped the vehicle. The contact restarted the vehicle and heard the same abnormal sounds coming from the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

Apr 14, 2025

The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving at approximately 40 MPH, the vehicle shuddered and stalled. The failure occurred on several different occasions. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer however, the diagnosis was pending. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

Jan 10, 2025

+ 28 more complaints for this component

UNKNOWN OR OTHER

18 complaints

2013 C300 subframe rusted and cracking.

Aug 04, 2023

UNKNOWN: Transmission malfunction on the computer for the car. Seems like a sensor problem

Mar 28, 2023

Rear subframe rusted out and failed. This caused vehicle to suddenly veer to left upon braking. Was fortunate to avoid hitting something. Dealer says common problem but Mercedes isn’t recalling/replacing defective subframes.

Jan 11, 2023

The subframe of my car is completed rotted out. I've been reading MB forums and threads and this seems to be a universal issue. There needs to be a recall. My car started to giveway while driving down the highway. It took it to a mechanic and that's when the subframe rot was discovered. This is a major issue and needs to be made right with Merecedes!

Nov 15, 2022

Recall

Aug 25, 2022

+ 13 more complaints for this component

FUEL/PROPULSION SYSTEM

15 complaints

Hola a todos. hace 3 meses compre un mercedes benz c250 año 2012 en argentina. A eso de tener un mes el auto salí a la ruta. (Acá en argentina es muy normal que las rutas sean de un solo carril y doble mano, por lo que hacer un adelantamiento tiene que ser una maniobra muy precisa). Al querer acelerar mi auto a fondo se me cortó la aceleración bruscamente. Perdió la potencia y me encendió la luz amarilla del check engine. Por suerte pude llegar a pasar. Legué a mi casa sorprendido e investigué en las redes. Me encuentro con que la bomba de alta presion de mi vehículo tiene una falla (aparentemente le pasó a mucha gente) Espero que estas quejas lleguen a las autoridades de mercedes benz y se hagan responsables antes de que esta falla provoque un accidente mortal. ENGLISH TRANSLATION: Hello everyone. Three months ago, I bought a 2012 Mercedes-Benz C250 in Argentina. About a month after I had the car, I hit the road. (Here in Argentina, it's very common for roads to be single-lane, two-way, so overtaking requires very precise maneuvering.) When I tried to accelerate my car fully, the acceleration abruptly cut out. I lost power and the yellow check engine light came on. Luckily, I was able to get through. I arrived home, surprised, and I did some research online. I discovered that my vehicle's high-pressure pump was faulty (apparently, it's happened to a lot of people). I hope these complaints reach the Mercedes-Benz authorities and they take responsibility before this fault causes a fatal accident.

Apr 21, 2025

Fuel tank is leaking at connection between fill tube and tank. Multiple recalls have been issued apparently for similar problems with cars of other years. With less than 1/2 tank, the fuel leak is not as pronounced. With the tank full, the tank drips fuel. Fire department in Riverside was called and confirmed issue. Upon bringing vehicle to Clearwater Mercedes and other mechanics, the problem was confirmed. Dealership says that Mercedes Benz denies that the problem is theirs to resolve. Dealership fixed other issue that was not producing symptoms but stated that the cost to resolve was $5000.00 (about the value of the car at this point).

Feb 19, 2025

HIGH pressure fuel pump malfunctions Yes it is available for inspection The car was put in limb mode when at high speed this could have caused an accident with many drivers do to the loss of power Yes it’s been re produced 3 times and others by me No it has not been inspected by a dealer or police or insurance No lamps or symptoms that may be super noticeable, but reduce power and as soon as the high pressure pump fails a check engine light goes off and car has trouble changing gears and accelerating,

Jan 27, 2025

intermittently the idle will vibrate the car and acceleration will quit and sputter. Very dangerous in many conditions. cannot drive car safely.

Aug 02, 2022

High pressure fuel pump failure causes unsafe driving conditions

Aug 31, 2021

+ 10 more complaints for this component

STEERING,AIR BAGS

12 complaints

WARNING SYSTEM ADVISES ME THAT SYSTEM IS FAULTY, THE WARNING EMBLEM AND ECO WARNING COMES ON.

Mar 17, 2020

RECALL ON MY CAR IS STILL WAITING TO BE FIXED. I BOUGHT THIS CAR BRAND NEW IN APRIL 2013. MILEAGE TO DATE IS ONLY 22, 271 MILES. I AM NOW BACK IN CANADA BUT COULD NOT BRING MY CAR TO CANADA BECAUSE THERE IS AN OUTSTANDING RECALL. IN MAY 2018, THE RECALL ON STEERING WAS FIXED. BECAUSE I DO NOT LIVE IN CALIFORNIA ANYMORE, IT IS IN A GARAGE WASTING AWAY. I ONLY USSE THE CAR IN MY YEARLY VISITS TO CHECK ON IT. LAST 2018, I USED THE CAR FOR LESS THAN 1,000 MILES. IN 2019, I HAVE NOT USED THE CAR. LAST FEB 2020, I REQUESTED A FRIEND TO HAVE MY CAR CHECKED AT AN MB DEALERSHIP (FLETCHER JONES IN FREMONT, CA). THEY REPLACED THE WHOLE STEERING MECHANISM BECAUSE IT WAS LEAKING OIL PROFUSELY. I COMPLAINED THAT SINCE THE RECALL ON THE STEERING WAS ONLY FIXED IN MAY 2018 AND USED THE CAR LESS THAN 1,000 MILES, HOW CAN THE STEERING MECHANISM DAMAGED AS SUCH. ALSO, ALTHOUGH THE CAR IS ALMOST 7 YEARS OLD, THE TOTAL MILEAGE ON THE CAR IS ONLY 22. 291 MILES. IS IT POSSIBLE THAT THERE IS A MANUFACTURER'S DEFECT IN THIS PART? ON ACCOUNT OF THE FRON PASSENGER AIRBAG RECALL NOT YET BEING FIXED, I LEFT MY CAR IN CALIFORNIA. IT WAS SCHEDULED TO BE FIXED IN 2019 BUT WAS MOVED TO APRIL 2020. I HAVE WASTED SO MUCH MONEY IN THIS CAR BUT AM NOT ENJOYING OR BENEFITING FROM IT. I PRAY THAT THE AIRBAG RECALL IN THIS CAR BE FINALLY FIXED THIS COMING APRIL AS I HAVE DECIDED TO DRIVE IT FROM FREMONT, CA TO TORONTO, CANADA THIS COMING FIRST WEEK OF MAY WITH A CO-DRIVER. I AM FEED UP SPENDING SO MUCH MONEY ON A CAR I AM NOT USING AND DO NOT BENEFIT FROM. PLEASE HELP ME GET THE AIRBAG FIXED BEFORE I DRIVE IT TO TORONTO CANADA FROM STOCKTON, CA , A DISTANCE OF MORE THAN 2,600 MILES, EXPOSING MYSELF AND MY CO DRIVER TO HIGH RISK OF NOT HAVING A PROPER WORKING AIRBAG.

Feb 27, 2020

I HAVE BEEN HAVING CONSTANT ISSUES WITH THE STEERING AND AIRBAG LIGHTS GOING ON. I WAS ALSO IN A BAD REAR END WRECK IN 2016 AND THE AIRBAGS DID NOT DEPLOY. I HAVE BEEN CALLING SANTANDER CONSUMERS ABOUT THE ISSUE AND THEY DON'T CARE AND ARE STILL MAKING ME PAY MY MORE. THE MERCEDES DEALER HAS SAID THAT THE RECALLS ARE PENDING AND THEY DO NOT HAVE THE PARTS TO FIX THE ISSUE. SO I HAVE STOPPED MAKING PAYMENTS BECAUSE I HAVE A TODDLER AND WILL NOT DRIVE A DANGEROUS CAR AND THE CAR WAS RECENTLY REPOSSESSED LAST WEEK. THE AIRBAG DEPLOY LIGHTS CONSTANTLY STAY ON INDICATING THEY ARE NOT WORKING AND THE STEERING KEEPS LOCKING UP. IT HAPPENS WHEN THE CAR IS PARKED AND IN MOTION.

Dec 27, 2019

Crash: 1

Injuries: 2

I WENT TO AN AUTHORIZED MB DEALER AND THEY DID THE RECALL FOR THE STEERING COLUMN BUT NOT FOR THE AIR BAGS. I ALSO BELIEVE A RECALL SHOULD BE MADE DUE TO THE FACT THAT OIL HAS SIPHONED ITS WAY UP THE CAM MAGNETS AND SOLENOIDS THRU THE ENGINE WIRING HARNESS TO THE MAIN FUEL COMPUTER AND HAS CAUSED THE ENGINE TO BE OUT OF TIMING. ACCORDING TO YOUR AUTHORIZED DEALERSHIP'S TECH THIS COULD CAUSE THE ENGINE TO SEIZE. ACCORDING TO RESEARCH THIS IS A KNOWN DEFECT WITH RECALLS FOR OTHER ENGINES BUT IS STILL HAPPENING ON NUMEROUS MERCEDES BENZ VEHICLES.

Aug 10, 2018

TAKATA INFLATORS - I WAS SOLD A MERCEDES C250 BY AN AUTHORIZED MERCEDES DEALERSHIP AS A CERTIFIED PRE-OWNED VEHICLE IN MARCH 2016. WHILE SELLING THE VEHICLE, THE DEALERSHIP SHOWED ME A CARFAX REPORT WITH NO OPEN RECALLS. THIS RECALL HAS BEEN OPEN SINCE JAN 2016 IMPLYING THAT I WAS SOLD THE VEHICLE USING FRAUDULENT INFORMATION. ALSO SINCE THEN IT HAS BEEN 2 YEARS WITH NO REMEDY AS THE PARTS ARE NOT AVAILABLE. I CONTACTED THE CUSTOMER SERVICE AND WAS TOLD THEY CANNTO HELP SOLVE THIS.

Jun 26, 2018

+ 7 more complaints for this component

SUSPENSION,STRUCTURE

11 complaints

Broke rear subframe while driving. Made it home discovered the left rear suspension is almost completely detached from the vehicle. Researched the problem and discovered it’s a known issue and a warranty extension has been provided for some vehicles including some models of my particular year and model but after contacting Mercedes is seems mine is not.

Feb 27, 2024

Rear Control Arm Broke off of the rusted Rear Sub Frame assembly which was confirmed and inspected by my mechanic.

Jun 22, 2023

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while driving at various speeds, there was an abnormal noise coming from the rear of the vehicle. The vehicle was taken to the local mechanic who discovered that the rear suspension cross member was fractured due to severe rust. The vehicle was later taken to the local dealer who confirmed the failure, but no repair was performed. The manufacturer was also notified of the failure. The failure mileage was 160,000.

Feb 14, 2023

There is a defect in the subframe of the vehicle which causes it to corrode and rust out. Apparently, this is a known issue with certain years and models, and has already been recalled in Europe, but not the US.

Jan 19, 2023

while driving in an emergency braking situation the car went left...so much so i lost control and spun 360 degrees. i thought that wasnt rite...upon investigation it turns out the right rear torque arm was no longer connected..the cradle or sub frame. it was rotted thru causing the arm to break off !!....car is not drivable and mercedes wont repair it... someone is going to get killed if it hasnt happened already !!

Jan 09, 2023

+ 6 more complaints for this component

STEERING

10 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving at an undisclosed speed, the steering wheel failed to immediately respond while turning the steering wheel. After stopping the vehicle and attempting to reverse, it was discovered that the front wheels would no longer turn while turning the steering wheel in either direction. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified and the contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V252000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 95,000.

Jul 14, 2022

AFTER OWNING A CPO,FOR ABOUT5 YEARS. RECENTLY THE TILT/ MECHANISM FAILED TO OPERATE. I TOOK IT TO DEALER AND WITHOUT ANY TOOLS IN HIS HANDS HE FIXED IT.ABOUT 6MONTHS IT WORKED FINE,THEN IT STOPPED.I TOOK IT BACK TO DEALER AND THE ADVISOR THAT FIXED IT IS NO LONGER WORKING THERE,NOBODY ELSE HAD EVER HEARD OF THIS METHOD?I'M NOT DREAMING HE GAVE ME HIS CARD AFTERWARDS,SO HE DOES EXIST..

Jul 09, 2021

WHILE PULLING INTO GARAGE, THE STEERING WHEEL LOCKED IN PLACE AND WOULD NOT TURN. THE DEALER DIAGNOSED A FAULTY ESL (ELECTRONIC STEERING LOCK), THE REPAIR WAS COMPLETED AT A COST TO ME OF $1,140.70. MERCEDES BENZ USA REFUSED TO REIMBURSE.

Apr 28, 2021

ELV LOCK FAILURE ON THE IN THE STEERING COLUMN, VEHICLE DISABLED

Nov 29, 2020

SLICING MY HAND OPEN ON MY STEERING WHEEL WAS COMPLETELY UNEXPECTED. I WAS AT THE CAR WASH THE CAR WAS SITTING STILL, THE KEYS WERE NOT IN I THE IGNITION AND DRIVER DOOR WAS OPEN. I REACHED MY ARM THROUGH THE TOP OPENING OF THE STEERING WHEEL TO INSERT MY KEY FOB AND START MY CAR. WHEN I STARTED PULLING MY ARM BACK THROUGH, THE METALLIC TRIM ON TOP OF THE STEERING WHEEL FRAYED AND SLICED OPEN MY MIDDLE FINGER ON MY RIGHT HAND. I CAN BARELY DRIVE MY CAR WITHOUT HAVING TO WORRY ABOUT WHERE MY HAND IS GOING TO GO THE WRONG WAY AND BE SLICED BY PART OF MY STEERING WHEEL I SHOULD NOT HAVE TO WORRY ABOUT THIS IT'S VERY DANGEROUS.

Aug 18, 2020

Injuries: 1

+ 5 more complaints for this component

ELECTRICAL SYSTEM

8 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. The security alert warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the anti-theft module had failed and needed to be replaced. The vehicle had not been repaired, and the failure persisted. The manufacturer was not informed of the failure. The failure mileage was unknown.

Mar 18, 2025

The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving approximately 30 MPH, several unknown warning lights started flashing off and on. The contact stated that the turn signal stopped working on the passenger’s side of the vehicle. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the main dash connectors and instrument panel had short circuited and nearly caught on fire. The independent mechanic stated that fuses and the instrument panel needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.

Feb 14, 2023

LAMP CARRIER, PLUG AND CONTACT BUSHI ARE BURNT BECAUSE THE GROUND WIRE IS TOO THIN. THE PREVIOUS MODELS OF THIS CAR HAD A RECALL WHERE THEY FIXED THE ISSUE BUT IT STILL PERTAINS TO THE 2013 MODEL AND IS NOT UNDER RECALL. PART # 204-820-22-77 # 211-545-03-28 # 013-545-76-26 THESE WERE THE PART NUMBERS THAT ARE RECOMMENDED TO BE REPLACED BY THE DEALER. THIS IS A SERIOUS FIRE SAFETY ISSUE. PLEASE UPDATE YOUR RECORDS THAT LATEST W204 MERCEDES MODEL STILL HAS THIS PROBLEM AND NEEDS TO BE RECALLED.

Mar 20, 2020

Fire: 1

THE DAY IN WHICH MY CAR STOPPED WORKING, PRIOR MY VEHICLE WAS OPERATING PROPERLY NO ISSUES PRESENTED. THE IGNITION STARTED WITHOUT ANY INTERRUPTIONS OR ISSUES. I DROVE MY CAR TO VARIOUS LOCATIONS THE DAY I ENCOUNTERED MY ISSUES. I WENT OUT TO MY CAR WHICH WAS STATIONARY, PARKED AT MY RESIDENCE AND PRESSED THE PUSH START BUTTON AND IT WOULD NOT POWER ON. AFTER NUMEROUS ATTEMPTS, I CALLED AAA ROADSIDE ASSISTANCE TO CHECK IF IT COULD POSSIBLY BE MY BATTERY, BUT TO OUR SURPRISE THE BATTERY WAS PERFECTLY FINE. I HAD MY VEHICLE TOWED TO MY MECHANIC WHO THEN INFORMED ME THAT IT WAS MY ELECTRONIC IGNITION SWITCH THAT WAS BROKEN, AND HE STATED HE WAS NOT EXPERIENCED IN REPLACEMENT AND THAT HE'D REFER ME TO A MERCEDES AUTHORIZED MECHANIC WHO WOULD BE ABLE TO HELP ME. AFTER HAVING MY VEHICLE TOWED TO THE NEXT MECHANIC THEY THEN DID A THOROUGH DIAGNOSIS ON MY VEHICLE IN WHICH THEY INFORMED ME THAT IT WAS MY ELECTRONIC IGNITION SWITCH AND THAT THEY HAD BEEN GETTING MANY MERCEDES C 250 MAKES IN THAT HAD THE SAME ISSUE, AND THEN STATED THEY DON'T KNOW WHY THERE WASN'T A RECALL ON THAT PART BECAUSE IT'S A MAJOR ISSUE WHICH IS DIFFICULT TO FIX. I AM ASKING THAT MERCEDES BE RESPONDING FOR THIS DEFECTIVE PART THAT HAS BEEN PUT IN THEIR CARS, AND COSTS AN ARM AND LEG TO FIX WHICH IS VERY UNFAIR. I KEEP UP WITH THE MAINTENANCE OF MY VEHICLE SO THIS SHOULD NOT HAD HAPPENED.

Nov 21, 2019

MY MERCEDES BENZ C-300 4MATIC GOT RAIN WATER ON THE INSIDE OF THE CAR AND DAMAGED THE ELECTRICAL. THE CAR WAS PARKED ON THE STREET AND ALL THE WINDOWS WAS UP. THE DRIVERS AND PASSENGER SIDE OF THE CAR IN THE FRONT UNDER THE DASHBOARD WAS SOAKING WET FROM RAIN WATER. I DO NOT KNOW HOW THE WATER GOT INSIDE OF THE CAR. I WAS DRIVING IT AFTER A RAIN STORM AND ALL THE DASH LIGHTS CAME ON ALL THE NEEDLE HANDS WENT DOWN TO ZERO, IT WAS LIKE THE CAR WAS TRYING TO RESTARTING ITSELF WHILE I WAS DRIVING. THE CAR IS NOW AT MERCEDES BENZ NOVI MICHIGAN NOW. I STILL OWE MONEY ON THIS CAR I AM SO DISAPPOINTED WITH MERCEDES BENZ. I READ SOMEWHERE ABOUT A CLASS ACTION LAWSUIT REGARDING WATER COMING INSIDE OF THE MERCEDES.

Aug 14, 2018

+ 3 more complaints for this component

POWER TRAIN

6 complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN TO HESITATE AND LOSE SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (LOCATED AT 6113 LEMMON AVE, DALLAS, TX 75209, (214) 736-5753) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON (LOCATED AT 4201 BELTWAY PL, ARLINGTON, TX 76018, (833) 666-5434) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN COMPONENT WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (LOCATED AT 5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ GRAPEVINE (817-310-9748, LOCATED AT 1300 TEXAN TRAIL, GRAPEVINE, TX 76051), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLANO (LOCATED AT 6455 DALLAS PKWY, PLANO, TX 75024) WHERE IT WAS DIAGNOSED THAT THE SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITHIN DAYS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.*DT CONSUMER STATED THIS IS MY SECOND COMPLAINT TO MERCEDES BENZ, MY 1ST COMPLAINT 11-4-19. THE LAST TIME VISIT OF 10-14-19 MY CAR WAS TOWED IN DUE MY CAR SLOWING DOWN AND RECEIVED A LIGHT ON CAR OVERHEATING AND I WAS 5 MINUTES IN DRIVING. I CALLED MY AUNT TO LET HER KNOW WHAT MY CAR WAS DOING AND IT WAS SLOWING DOWN DRASTICALLY, SO SHE COULD GET BEHIND ME. I WAS ABLE TO SAFELY PULL OVER. I POPPED THE HOOD AND SAW NOTHING BUT SMOKE. ONCE I CUT THE CAR BACK ON I SAW THERE WERE THE FLUID WAS COMING FROM WHICH WAS A HOSE FROM THE COOLANT AND THE TOW GUY WAS ABLE TO TELL ME WHAT IT WAS. *JB

Nov 21, 2019

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. WHILE DRIVING OVER 60 MPH, THE VEHICLE LOST POWER AND FAILED TO ACCELERATE PAST 30 MPH. IN ADDITION, THE ENGINE, EPS, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO BETTEN IMPORTS (5901 28TH ST SE, GRAND RAPIDS, MI 49546, (616) 301-2100) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THEY COULD NOT REPLICATE THE FAILURE AND NO FAILURE WAS FOUND. THE TECHNICIAN ATTEMPTED TO UPDATE THE SOFTWARE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 39,251.

Oct 17, 2019

PROBLEMS WITH DRIVESHAFT BREAKING. I WAS LEAVING THE PARKING LOT AND THE WHEEL STARTED MAKING A LOUD SQUEAKING NOISE. I WAS ONLY DRIVING A ABOUT 10-15 MILES. AS I PULLED OUT OF THE PARKING LOT AND STARTED TO GO FASTER THE NOISE GOT LOUDER. I WAS ABLE TO DRIVE HOME. THE NEXT DAM I TOOK THE VEHICLE TO DEALERSHIP AND WAS TOLD BY THE MECHANIC THAT DRIVESHAFT WAS BROKEN.

Feb 06, 2019

WHILE DRIVING THE VEHICLE ONE DAY THE CHECK ENGINE LIGHT CAME ON, CODE 0340 FOR A CAMSHAFT SENSOR. BOTH SENSORS ARE REPLACED, LIGHT RETURNS IN TWO DAYS AND ALL PROBLEMS PERSIST. VEHICLE HAS A LONG CRANK, WHEN DIAGNOSED AS THE TIMING CHAIN AND TIMING CHAIN TENSION($4400 OF WORK). VEHICLE HAS 66K MILES. AFTER FURTHER RESEARCH THIS IS A FAIRLY COMMON ISSUE. IN THE UK AND AUSTRALIA MERCEDES WAS FORCED TO PAY FOR REPAIRS BECAUSE OF CONSUMER PROTECTIONS. I'VE NOTICED A REDUCTION IN MY ABILITY TO SPEED UP QUICKLY AND I'VE READ ANECDOTES OF PEOPLE'S CARS STOPPING DEAD ON THE FREEWAY BECAUSE OF THIS. THIS IS A MANUFACTURER ISSUE AND MAJOR SAFETY CONCERN. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W204/680776-C250-TIMING-CHAIN-ISSUES-STILL.HTML

Feb 27, 2018

WHILE MERGING ONTO THE HIGHWAY MY MB C250 WITH 58K MILES SHIFTER SUDDENLY INTO 2ND GEAR. I MOVED ONTO THE SHOULDER AND STOPPED THE CAR. THE ENGINE LIGHT IMMEDIATELY ILLUMINATED. I TURNED THE CAR OFF. WHEN I STARTED IT AGAIN THE LIGHT WAS STILL ON. WHEN I SHIFTED INTO DRIVE THERE WAS A LOUD SOUND AND THE CAR JULTED FORWARD. I SHIFT BACK IN PARK BUT IT REPEATED THE SOUND AND JERK. I I SHIFTED INTO DRIVE AGAIN (SAME SOUND/JERK) AND PROCEDED AT 30MPH ON THE SHOULDER OF THE HIGHWAY TO A GERMAN AUTO REPAIR SHOP CLOSE BY. THEY CHECKED THE ENGINE CODES AND TOLD ME THAT THE ENTIRE TRANSMISSION SYSTEM MUST BE REPLACED. THEY SAID THAT ACCORDING TO THE COMBINATION OF CODES THAT EVERY MAJOR COMPONENT OF THE TRANSMISSION WAS SHOT. THEY SAID THAT THERE IS NO SPECIFIC REASON THIS WOULD HAPPEN BECAUSE MY TRANSMISSION FLUID WAS FULL AND CLEAN AND THE ENGINE DIDNT HAVE ENOUGH MILES FOR SO MANY DIFFERENT PARTS TO HAVE WORN OUT YET. THEY ALSO SAID THEY TO RESET THE COMPUTER BUT THE CAR WENT BACK INTO "LIMP MODE" AND ALL CODES CAME BACK. THE TRANSMISSION COST PLUS LABOR IS $4150. THIS WOULD HAVE BEEN COVERED BY WARRENTEE. UPON INVESTIGATING THIS MODEL AND THE PERTICULAR TRANSMISSION IN MY CAR (221.9) I FOUND HUNDREDS OF OWNERS WITH THE 221.9 HAVE HAD THE EXACT SAME PROBLEM. THIS TRANSMISSION HAS BEEN PUT IN MULTIPLE MB VEHICLES FOR THE PAST DECADE AND RANDOMLY OWNERS REPORT THIER CARS GOING INTO LIMP MODE AND NEEDING NEW TRANSMISSIONS. I BELIEVE MERCEDES HAS NEGLECTED TO RECALL THE PROBLEM BECCAUSE THAT TRANSMISSION IS USED IN SEVERAL MODELS FOR MANY YEARS AND THEY DO JOT WANT TO BE RESPONSIBLE FOR SO MANY REPAIRS. PLEASE LET ME KNOW IF THERE IS ANYTHING I CAN DO TO HELP MB TAKE RESPONSIBILITY FOR THIS FAULTY SYSTEM.

Apr 06, 2017

+ 1 more complaint for this component

SERVICE BRAKES

5 complaints

The Brake lines in this car rot very early in life span. This is a severe issue as no one would know unless car is brought in for repair. There is already a extended warranty for subframe rotting for my c300 and several other models and years . Both of these should be repaired due to poor manufacturing not just the subframe. Both of these issues even independently put everyone on the road at risk of potential failure. Car has been brought in for repair and has been pointed out to me both by independent party and Mercedes Benz dealership in my area. There are NO WARNINGS also multiple claims for both rusting and rotting

Jun 26, 2024

I WAS DRIVING ON THE FREEWAY AND MY EXIT WAS COMING UP SO I PRESSED ON THE BRAKES AND THE PEDAL WAS STIFF AND I COULD NOT SLOW THE CAR DOWN. ONCE THE VEHICLE SLOWED DOWN ON ITS OWN DUE TO ME DRIVING ON A INCLINE I TURNED THE CAR OFF. STARTED THE CAR AND TRIED IT AGAIN AND I STILL HAD NOT POWER TO THE BRAKES. I INSPECTED THE VEHICLE AND SAW THAT THE BRAKE BOOSTER VACUUM PUMP WAS LEAKING OIL. I HAD TO FIND A REPLACEMENT PART AND INSTALL IT.

Jun 01, 2019

TURNING INTO A PARKING SPACE TODAY, MY CAR BRAKES FAILED. I COULD NOT STOP MY VEHICLE EVEN WHEN I PRESSED DOWN COMPLETELY ON THE PEDAL. I ENDED UP JUMPING THE PARKING SPACE "CURB/STOPPER" AND HIT A LIGHT POST. I HAVE NEVER EXPERIENCED THIS PRIOR BUT IT WAS EXTREMELY FRIGHTENING. I HAVE HAD OTHER ISSUES WITH THE CAR - THE RADIO WHERE WORKS INTERMITTENTLY AND THE VOLUME SPORADICALLY INCREASES AND DECREASES WITH NO RESOLUTION EVEN AFTER DIAGNOSTICS AND SOFTWARE UPDATES PER THE DEALER. THIS, HOWEVER, WAS AN ISSUE THAT COULD HAVE HAD WORSE CONSEQUENCES. AFTER THE COSMETIC DAMAGE IS FIXED, I PLAN TO HAVE MERCEDES RUN DIAGNOSTICS ON THE BRAKE SYSTEM.

Apr 18, 2018

Crash: 1

ON 09-12-16 I WAS INVOLVED IN A REAR END COLLISION (35+ MPH). I WAS STOPPED IN TRAFFIC (INTERSTATE HIGHWAY). MY VEHICLE WAS IN ECO MODE AND THE VEHICLE'S BRAKE HOLD FEATURE WAS ACTIVATED, THE BRAKE WAS FULLY ENGAGED/PRESSED, AND HOLD WAS DISPLAYED ON THE FORWARD INSTRUMENT CLUSTER. WHILE STOPPED, ANOTHER VEHICLE STRUCK MY VEHICLE FROM THE REAR. MY VEHICLE'S NECK-PRO RETRAINT SYSTEM ACTIVATED AND THE HAZARDS ACTIVATED. NO AIR BAGS WERE DEPLOYED. HOWEVER, A FEW SECONDS AFTER THE ACCIDENT, THE BRAKE HOLD FEATURE DEACTIVATED AND MY VEHICLE BEGAN TO ROLL INTO RUSH HOUR TRAFFIC. AFTER ACTIVELY PUMPING THE BRAKES, TO NO AVAIL, I INITIATED AN OFFENSIVE MANEUVER AND SWERVED THE VEHICLE OFF OF THE HIGHWAY AND ONTO UNPAVED SIDE ROAD/SHOULDER. MY VEHICLE CONTINUED TO ROLL FORWARD AND ONLY STOPPED AFTER I FULLY PRESSED/ENGAGED THE EMERGENCY BRAKE. IS DEACTIVATING BRAKE HOLD IN A REAR END COLLISION A DESIGN FLAW, OR IS THIS THE INTENDED FUNCTION?

Aug 25, 2017

Crash: 1

Injuries: 1

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE FAILED TO STOP. IN ORDER TO STOP THE VEHICLE, THE CONTACT HAD TO WAIT UNTIL THE VEHICLE CAME TO A STOP AND THEN TURNED OFF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Nov 15, 2016

STEERING,ELECTRICAL SYSTEM

5 complaints

My wife and the kids we're stranded for hours because of the ESL systems lock the steering wheel and did not allow the car to start or steering wheel to move. She smelled something and pulled over and turned car off. No lights, no way to charge cell phone because no power to the car at all. My family was stranded because of this seems like it's a very very serious issue with a lot of Mercedes-Benz vehicles. As a consumer Mercedes-Benz is using cheap parts which can cause people to lose their lives if the steering wheel is to lock up while driving the motor burns out inside of the ESL module

Apr 17, 2024

Mercedes has had an issue with the steering lock for years and continue to not fix the issue. My vehicle would not turn on at random times, and this is due to a fault with the steering lock and key. The worst part of the issue, it’s only solved by Mercedes due to security issues and costs $2000. I was locked out of my car for hours, missing a doctors appointment, and if this was during a snow storm or heavy freeze (I live in CO), this is a potential fatal flaw. I also learned they cannot fix my vehicle for months due to high demand and coming from Germany. Looking online this is a continued problem for over a decade of vehicles and this needs to be resolved either by recall, a price adjustment due to this being a Mercedes flaw, or give the capability to certified maintenance locations to do the job for a fraction of the price (I see the price of the part is marginal compared to the upcharge by the dealer.

Sep 26, 2023

I purchased the vehicle in 2015, and a few months ago I started having issues with the steering wheel, as well as an error message with the airbag. More recently, I am experiencing issues with my ignition switch, and after doing some research I’m seeing that many people who drive the mage and model of my vehicle are experiencing issues with their ignition switch suddenly going out. I’ve been quoted 2k to repair the issues, but I feel the Mercedes should be responsible for taking care of what seems to be a faughty ignition switch with this particular model. There was no warning, no indication that there was a problem, one day my car just wouldn’t start. I need to report this to make sure buyers are aware with issues with the C300 model for all vehicles that are a 2013 and under.

Jul 16, 2023

Vehicle completely shut down while traveling on interstate. Ignition switch malfunction and went dead, also steering column locked causing me to lose control of steering functions.

Aug 06, 2021

THE ELECTRONIC STEERING LOCK FAILED WHILE IN THE PARKED POSITION. A TINY MOTOR INSIDE HAS BURNED UP AND IT NOW PREVENTS YOU FROM STARTING THE VEHICLE. THE DEALERSHIP WILL NOT SELL ME A REPLACEMENT TO REPAIR ON MY OWN AND I MUST TAKE IT IN TO THEM FOR REPAIR AT A COST OF OVER $1800.00. THIS IS A VERY COMMON DEFECT FAILURE IN THIS SERIES OF 2008 TO 2014 MERCEDES BENZ. I HAVE A 2005 MERCEDES WHICH DOES NOT HAVE THIS PROBLEM WITH THE UNIT AND IS OPERATING CORRECTLY AFTER 15 YEARS.

Jul 06, 2020

ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

I bought this car new in 2013. I maintained it at the dealer as per MB recommendations. Last service was in August 2023. Currently had 42K miles on it. Two weeks ago 2 unknown to me lights came on and I took it to the dealer. The diagnosis was total failure due to oil leaking into the computer system. Second problem was water in the subfloor affecting sensors. Coons Mercedes in Catonsville, MD has all records. I was told that the oil leak was not detected because it was internal and due to an engine design. I was informed that there are many others stuck with this problem. I was informed that I was driving a car that could become suddenly uncontrollable. This was very scary. I was told I needed a new car. My insurance company inspected it and determined it was a total loss. I complained to MB headquarters and HQ in Stuttgart. I told them that they need to buy a new car for me. I have not heard from them. If MB know that there is an engine flaw why are they putting peoples' lives at risk?

Feb 23, 2024

over the last week I noticed a strong gas smell outside the car as I walk around in the back I check the gas cap and it seals normally and stronger than the smell that comes out of the gas cap

Nov 11, 2021

WHENEVER I WANT TO SPEED UP TO PASS A VEHICLE OR/AND TO ENJOY A RAPID ACCELARATING ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE

Nov 27, 2019

CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH BECAUSE I WORK FROM HOME AND TAKE CABS ON WEEKENDS WHEN GOING OUT BUT HAD A FRIEND DRIVE THE CAR WITH ME TO SEE WHAT THEY THOUGHT AND THEY SAID THEY DEFINITELY NOTICED THE ISSUE. I AM TAKING MY CAR TO THE DEALERSHIP TO SEE IF THEY WILL MAKE REPAIRS BUT I HAVE A FEELING LIKE OTHERS WHO HAVE SUBMITTED A COMPLAINT I WILL BE TOLD NOTHING IS WRONG. I JUST HAPPENED ACROSS THIS WEBSITE AND THOUGHT I WOULD SEE IF THE PROBLEM WAS JUST MY CAR BUT 11 OF 13 COMPLAINTS ARE THE EXACT SAME ISSUE AS MINE. WHY HASN'T THE NTSB ISSUED A RECALL? DOES SOMEONE OR A BUNCH OR PEOPLE HAVE TO DIE FIRST?? *TR

Nov 06, 2014

SUSPENSION,UNKNOWN OR OTHER

4 complaints

Car was garage kept and in mint condition, yet the rear subframe has completely rusted through and while breaking the car lurches to the right. Also the breaking performance is noticeably impaired. There was no signs of this failure as the car still looks new, only way of knowing was the near crash while driving and trying to stop.

Mar 12, 2023

Went to brake, heard a thump, car proceeded to loose control bearing to the left. Then went into other lane! Could not regain control of the car until it came to a complete stop. No warning light came on,. Took to mechanic, put it on the lift found rear right side of the frame rotted. This car is garage kept, nothing else is rusted on the vehicle. The vehicle is not near any water. This a known problem with this model Mercedes. Spoke with Mercedes Benz USA, was advised not to drive the car, the frame could detach and puncture gas tank!! I have seen the recall for the problem in Canada and Europe and the repairs were covered by Mercedes. Now I have my only mode of transpiration, undriveable and sitting waiting on help!!

Dec 07, 2022

Brought my car to the dealership because I was hearing a noise when going over bumps. Also noticed some instability when braking and driving at highway speeds. Dealer informed my my subframe had rusted and told me the car was unsafe to drive.

Sep 19, 2022

REAR SUB FRAME RUST DIAGNOSED AT THE DEALER

Apr 03, 2021

STRUCTURE,UNKNOWN OR OTHER

4 complaints

Driving my 300 down the highway at around 70MPH and after lightly pressing the break, the car surved into right and left lane. I could have gotten into an accident, but luckily no other car was on the road. Taking my car to the mechanic it was discovered that My 2013 C300 has a rotted subframe, this was not caused by any damage but due to the part not being protected from rust. Rust caused the subframe to rot from the inside out. Many C300 have reported this issue, and the large number of failures on this subframe across my C300 and multiple models is concerning. This is a gross failure of a major safety component that can cause serious injury or death. My research showed this part has been recalled in Canada; MBUSA feels the need to wait to do so until a serious injury or death has occurred. The defective subframe is known and the new part’s design has been amended to take into account this rust issue. MBUSA’s decision exhibits a lack of accountability for a defective part and this issue needs to be promptly addressed for the safety of its customers.

Aug 26, 2022

Vehicle was taken in for standard maintenance and I was informed that the rear sub-frame had a rusted through hole on one side and was rusting on the other. This vehicle is well maintained, garaged, and has normal annual maintenance with the dealership. There was no prior warning that this was an issue or "normal wear and tear" was causing this problem. The repair is quoted to be over 5k and I was told it is/will be essential because of a safety issue. Through some brief internet research, it appears like this is a larger problem and could have catastrophic problems if it is not caught before it fails.

Mar 30, 2022

THE INSIDE DRIVER'S DOOR HANDLE TO OPEN THE CAR BROKE. IT DOESN'T OPEN AND THOUGHT WAS EASY TO FIX. TOOK IT TO THE DEALER AND TOLD ME IT COST A $1,000.00 BECAUSE NEED A NEW PANEL. UNACCEPTABLE. LOOKING IN INTERNET, FIGURE OUT THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. THERE'S A LOT OF CARS IN U.S. THIS REPRESENT A SERIOUS LIFE THREATENING BECAUSE IN CASE OF ACCIDENT INVOLVING FIRE YOU CAN'T OPEN THE DRIVER'S DOOR FROM THE INSIDE AND HAVE TO OPEN THE ELECTRIC WINDOW TO USE THE OUTSIDE HANDLE (YES, IT OPEN FROM THE OUTSIDE!) IF THE CAR IS WITHOUT POWER IN AN ACCIDENT, YOU CAN LOOSE YOUR LIFE IF FIRE IS INVOLVE. YOU SIMPLY ARE TRAPPED AND THE ONLY OPTION IS BREAKING THE WINDOW. I WROTE TO DAIMLER, MB U.S.A. AND GARAJE ISLA VERDE (OFFICIAL DEALER IN PUERTO RICO), AND IT JUST COST $1,000.00. MB U.S.A. REFERRED THE CASE TO GARAJE ISLA VERDE BUT THEY THREAT ME LIKE...NOTHING EVER HAPPENED. OK, I TOOK THE CAR AND START SEARCHING IN INTERNET. SURPRISINGLY, MANY PEOPLE HAVE THE SAME PROBLEM! THEN I THOUGHT TO WRITE BECAUSE THIS IS NOT SIMPLY A MATTER OF MONEY, ALSO IS A MATTER OF THREATENING. THIS IS MY WIFE'S CAR. WE TOOK THE CAR THERE FOR LOOKING FOR THE COST OF FIXING THAT, PRICE OF FIXING A CRASH AT BACK BUMPER AND FOR GENERAL INSPECTIONS. WE LEFT THE CAR SEPTEMBER 11. WE CALLED AFTER 2 WEEKS. I PICKED THE CAR OCTOBER 19. THE SAFETY MATTER CONCERNS TO YOU, NOT WITH MY CAR, BUT WITH ALL THE CARS IN THE NATION. MAKE AN INVESTIGATION ABOUT THAT AND DECIDE IF IT PROCEED. MY BEST REGARDS AND THANKS. [XXX] RETIRED CUSTOMER SERVICE MANAGER I DON'T KNOW IF YOU HAVE A SIMILAR COMPLAINT. I JUST DID MY PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Oct 20, 2018

ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE?

Feb 15, 2017

Fire: 1

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

The components of the engine being the camshaft adjusters, timing guide, timing chain, valves and pistons that all work to deliver power are faulty and have failed literally mid-drive. I was on a busy interstate during rush hour and nearly lost control of the vehicle as it just powered out while driving at 70 mph then forcing a semi to nearly terminate myself and family. The dependability and safety is abruptly ripped out from underneath you. Without even being able to control the vehicle and it coming to an abrupt, unsafe hault. There were no warning signs. The vehicle has since been looked at and informed me that an extended warranty is in place for half of all the parts and labor above.all should be covered and for safety.my nerves are a wreck and without a way to afford an entirely new engine I am left to contend with car payments for an unsafe undrivable vehicle. Since then the dealership recognized my concerns but has since stated that without a modification to the extended warranty or it being made a recall that there is nothing that can be done.

Aug 12, 2022

Injuries: 2

CHECK ENGINE LIGHT CODE, P0340, CAMSHAFT POSITION SENSOR. PROBLEM INCLUDES DIFFICULTY STARTING CAR, ENGINE KNOCK UPON START, AND MISFIRES ACCELERATING TO PASS AT HIGHWAY SPEEDS.

Jun 16, 2019

I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS.

Mar 08, 2018

LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR

Nov 19, 2014

TIRES

4 complaints

FEDERAL TIRES FELL APART WHILE DRIVING

Apr 17, 2018

CONTINENTAL CONTI PRO CONTACT TIRES WITH APPROX. 12,500 MILES ON THEM WHEN THE PROBLEM WAS DISCOVERED HAS A BUBBLE ON THE SIDEWALL. THE BUBBLE IS WITHIN A QUARTER OF AN INCH TO THE RIM. CONTINENTAL IS TURNING A DEAF EAR TO THIS MATTER. THE FIRST AND ONLY THING THEY ARE SAYING IS IT IS FROM A POTHOLE. THESE TIRES SHOWED VIRTUALLY VERY LITTLE WEAR. I STAY ON YTOP OF MY VEHICLES CARE AND ALWAYS HAVE THE PROPER INFLATION. AS WELL AS HIGH SPEED BALANCING DONE IN ORDER TO PROLONG THE LIFE OF THEM. MY CARS FRONT TIRES ARE A DIFFERENT SIZE THAN THE REAR TIRES, THEREFORE THEY CANNOT BE ROTATED. HENCE THE REASON I STAY ON TOP OF THE PROPER INFLATION AND BALANCING. THIS VEHICLE DOES NOT GET DRIVEN IN THE SNOW. I AVOID POTHOLES LIKE THE PLAGUE.I HAVE HIT MORE POT HOLES WITH MY OTHER CAR AND THERE ARE NO BUBBLES ON THEM WHICH ARE PIRELLI TIRES. I AM 61 YEARS OLD AND HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD A BUBBLE ON A TIRE! TIRES WITH MUCH HIGHER MILEAGE ON THEM. THESE TIRES DID NOT NEED REPLACING BECAUSE THE TREAD WEAR WAS EXCELLENT. HOWEVER, I NO LONGER FEEL THAT THE VEHICLE IS SAFE WITH THESE TIRES. YESTERDAY I REPLACED THEM WITH A COMPETITORS BRAND. I WROTE TO CONTINENTAL AND INCLUDED PICTURES, THE RESPONSE I RECEIVED BACK WAS VERY LAME. FROM WHAT I HAVE READ THERE SEEMS TO BE A GROWING LIST OF COMPLAINTS ABOUT CONTINENTAL TIRES. I HOPE THAT THE PROBLEMS PEOPLE ARE EXPERIENCING ARE LOOKED INTO BEFORE SOMETHING AWFUL COULD HAPPEN.

Oct 04, 2015

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C300 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 225/45R17. THE CONTACT NOTICED THAT ALL OF THE TIRES EXHIBITED BUBBLES ON THE SIDEWALLS. THE DEALER STATED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE REPLACED MULTIPLE TIMES WITH THE SAME TIRES, BUT THE FAILURE PERSISTED. THE TIRES WERE REPLACED TEN TIMES WITHIN 18 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,000. UPDATED 09/11/15*LJ UPDATED 10/30/2017*CN

Jun 25, 2015

I HIT A POTHOLE ON THE 96TH STREET TRANVERSE ROAD THROUGH CENTRAL PARK.WESTBOUND AROUND 4:30PM ON JUNE 3, 2013. AAA TOWED ME TO 54TH ST AUTO CENTER ON THE SAME DAY. BOTH RIGHT SIDE TIRES WERE DAMAGED AND COULD NOT BE REPAIRED. THEY BOTH HAD TO BE REPLACED. MY CAR IS A 2013 MERCEDES BENZ COST OF REPAIR $734.36. CAN YOU PLEASE REIMBURSE ME ? *TR

Jun 07, 2013

ENGINE AND ENGINE COOLING

3 complaints

The contact owns a 2013 Mercedes-Benz C-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact became aware of an abnormal rattling sound. The vehicle was driven to the shoulder of the road and turned off. While the vehicle was started, the contact became aware of an abnormal rattling sound. In addition, the check engine and the check coolant warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with an oil leak, and that oil was leaking onto the wires. The contact was informed that the engine needed to be dismantled, and the wires needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 129,000.

Sep 15, 2025

The contact owns a 2013 Mercedes-Benz C250. The contact stated while the independent mechanic was performing an oil change on the vehicle, the mechanic informed the contact of a coolant leak. The vehicle was not diagnosed of repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.

Jan 15, 2025

2013 MERCEDES BENZ C-250 TURBBO CHARGED ENGINE. CONSUMER WRITES IN REGARDS TO ACCELERATION AND VEHICLE STALLING ISSUES. *SMD THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A TURN AT AN INTERSECTION, AND THEN ATTEMPT TO STRAIGHTEN OUT AFTER THE TURN, IT FELT AS THOUGH THE ENGINE WAS ABOUT TO STALL, AND HE WAS UNABLE TO PROCEED FORWARD. AFTER A FEW MOMENTS, THE VEHICLE FELT AS THOUGH IT WAS RE-STARTING AND THEN WAS ABLE TO PROCEED FORWARD. THE CONSUMER WAS INFORMED IT WAS A NORMAL ACTION WITH THE TURBO CHARGED ENGINE. MERCEDES BENZ REFERRED TO IT AS, TURBO LAG. THE CONSUMER BELIEVED THE TURBO LAG MAY RESULT IN A SERIOUS INJURY OR DEATH.

Jun 12, 2013

POWER TRAIN,ENGINE

3 complaints

The contact owns a 2013 Mercedes-Benz C350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that after several attempts, the vehicle restarted with several unknown warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the valve cover gasket and various other unknown components needed to be replaced; however, no repair was completed. The vehicle was then taken to an independent mechanic however, the failure could not be duplicated. The vehicle remained at the independent mechanic awaiting a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.

Mar 01, 2023

WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH THE VEHICLE. THE CAR IS VERY DANGEROUS TO DRIVE. THIS HAS HAPPENED TO ME NO LESS THAN 20 TIMES IN 2 YEARS OF OWNING THE VEHICLE. MY SON HAS BEEN IN THE CAR WITH ME SEVERAL TIMES WHEN THIS HAS HAPPENED AND IT IS A SAFETY HAZARD TO BE AT HIGHWAY SPEEDS AND THE CAR CAN NO LONGER ACCELERATE AND STARTS TO DECELERATE. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE (NAMELY ME) DIES BECAUSE OF THIS KNOWN ISSUE. THEY HAVE KNOWN ABOUT THIS WITH AN INTERNAL DOCUMENT SINCE OCTOBER 2012 YET THEY CONTINUE TO IGNORE THE PROBLEM.

Oct 19, 2015

WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREMENDOUSLY. ALSO MANY MANY COMPLAINTS ABOUT THE 2012-2014 C250 AND NOTHING IS BEING DONE. *TR

Sep 22, 2014

STEERING,SUSPENSION,SERVICE BRAKES

3 complaints

Discovered a severely "rotted/rusted" rear subframe and one of the passenger side suspension/control arm of the rear passenger side wheel is completely "detached/disconnected" from the rear subframe. During a hard brake, the car will "swing/drift" to the right and is very dangerous and prone to accident/catastrophe. Also, many other 2008-2014 C300 owners already have reported/complaints over the internet. This defect needs to be recalled by the manufacturer. The contact paid for the replacement and service repair of the rear subframe. The contact was informed by a technician that the detached rear control arm may "puncture" the gas tank because of how close it is to it. The vehicle is not recommended to be driven until the repair is made.

Dec 05, 2022

THE REAR SUBFRAME ON THE CAR IS COMPLETELY RUSTED. I GET AN OIL CHANGE AND A INSPECTION OF THE CAR DONE AT THE DEALER EACH YEAR. NOBODY MENTIONED TO ME THAT THE REAR SUBFRAME IS RUSTED AND IS ABOUT TO CRACK AND FALL APART. WAS DRIVING HOME FROM WORK WHEN I SUDDENLY HAD TO STOP AND THE WHOLE CAR SHIFTED TO THE RIGHT ALMOST CAUSING ME TO CRASH. DROVE HOME AND NOTICED A NOISE EVERY TIME I HIT THE BRAKES. THE NEXT DAY TOOK IT TO A MECHANIC AND HE SHOWED ME THAT THE SUBFRAME CRACKED AND FELL APART. I KNOW THIS IS A BIG ISSUE IN EUROPE AND THE DEALERS CHANGE IT FREE OF CHARGE SINCE IT IS ON A RECALL, BUT NOTHING IN THE USA AFTER SEVERAL COMPLAINTS FROM DRIVERS. DO SOMETHING ABOUT THIS!

Aug 26, 2022

While driving normal highway speed and braking suddenly the car violently pulls to left. Same occurs when driving normal city traffic . Good afternoon I am following up on a major safety issue #11453988 concerning a 2013 C300 Mercedes. I reported this a few weeks ago as this safety defect can cause personnel injury when the defective part fails . As noted earlier during normal braking the car pulls hard to left or right . With normal highway speed driving and emergency braking the car will violently pull left or right possibility into oncoming traffic and or fixed objects . Please reply with update into this major safety defect concern . PS the part number in question has been changed from number 2043500141 with new number 2073509702. This part is not available in the US currently and has a lead time of 30 days from Germany. With the long lead time and the need to travel to work it is a major safety issue that can be avoided. Thanks George

Mar 26, 2022

ELECTRICAL SYSTEM,AIR BAGS

3 complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE MALFUNCTION SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO RECIEVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT DUE TO THE RECALL AND THAT THE FUSE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

Feb 25, 2019

I AM WRITING BECAUSE MERCEDES HAS FAILED TO PROVIDE A REMEDY FOR A RECALL NOTICE DATED OCTOBER 16, 2017, OVER 1-1/4 YEARS AGO. I HAVE CONTACTED MY DEALER SEVERAL TIMES AND THEY HAVE NO INFORMATION ON ANY SOLUTION FOR THIS RECALL. IT WOULD APPEAR BASED ON THIS PERFORMANCE THAT MERCEDES MAY HAVE NO INTENTION OF PROVIDING A SOLUTION TO THIS RECALL WHICH, ACCORDING TO THE NOTICE, IS POTENTIALLY LIFE THREATENING. I ASK THAT THE NHTSA TAKE ACTION TO FORCE MERCEDES TO PROVIDE A SOLUTION TO FIX THE PROBLEM ON AN EXPEDITED BASIS GIVEN HOW THEY HAVE NOT DONE SO FOR OVER 15 MONTHS. THE RECALL INFORMATION IS: OCT 16,2017 MANUFACTURER RECALL NUMBER2017120024 NHTSA RECALL NUMBER17V627 RECALL STATUS: RECALL INCOMPLETE SAFETY RISK: AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. REMEDY: AS A PRECAUTIONARY MEASURE AN AUTHORIZED MERCEDES-BENZ DEALER, WILL ADD SUFFICIENT GROUNDING TO THE STEERING COMPONENTS ON THE AFFECTED VEHICLES. THANK YOU

Feb 09, 2019

TAKATA RECALL, GROUNDING, ELECTRICAL.

Feb 24, 2018

VEHICLE SPEED CONTROL

3 complaints

PROBLEM IDENTICAL TO ONE IN WETHERSFIELD CT. LISTED AS VEHICLE SPEED CONTROL. HAPPENED TO BOTH MY WIFE AND MYSELF ON TWO SEPARATE OCCASIONS. MY WIFE WAS DRIVING UP THE DRIVEWAY AND ABS LIGHT CAME ON AND VEHICLE SHUT OFFT ALONG WITH BRAKES NOT WORKING AND STEERING WHEEL UNABLE TO TURN.ONE HOUR LATER AFTER SHE LEFT THE CAR I WENT OUT AND IT STARTED AND ALL WARNIG LIGHT WERE OUT. MY INCIDENT OCCURRED ON A CITY STREET PRIOR TO COMING TO A STOP SIGN ABS LIGHT CAME ON VEHICLE HAD NO BRAKES STEERING OR POWER. VEHICLE WAS TRAVELLING SLOW AFTER STOPPING I RESTARTED THE VEHICLE AND EVERYTHING WORKS. NOT SURE IF VEHICLE COVERED BY WARRATY PURCHASE VEHICLE USED WITH 15000 MILES PRESENTLY HAS 27000 MILES ON VEHICLE. BOTH TIMES THE VEHICLE WAS IN MOTION WITH NO BRAKES APPLIED.

Dec 07, 2015

VEHICLE THROTTLE DID NOT RESPOND. INCIDENT OCCURRED TWICE AND WAS REPAIRED TWICE. VEHICLE HAS LESS THAN 17,500 MILES DRIVEN. IN THE FIRST INCIDENT, WHILE DRIVING IN DRY PAVEMENT AND GOOD WEATHER CONDITIONS ON LOCAL ROADS, THE TRACTION CONTROL LIGHT CAME ON. THE ACCELERATOR PEDAL BECAME LESS RESPONSIVE UNTIL IT NO LONGER RESPONDED TO ANY INPUTS AND VEHICLE WAS STOPPED. VEHICLE WAS RESTARTED AND DRIVEN HOME. INCIDENT OCCURRED AGAIN WHILE DRIVEN TO DEALER FOR REPAIR. DEALER INDICATED THAT CONNECTOR PINS BETWEEN THE THROTTLE BODY AND ECU WAS REPLACED. APPROXIMATELY 2 WEEKS AND 50 MILES LATER, INCIDENT REOCCURS WHILE DRIVING ON HIGHWAY ROADS. DRIVER RECOGNIZING SYMPTOMS, PULLED OVER AND RESTARTED VEHICLE. VEHICLE WAS TOWED TO DEALER FOR DIAGNOSTIC AND REPAIR. DEALER INDICATED THE ACCELERATOR PEDAL, SENSOR, AND CONNECTOR TO ECU REPLACED.

Dec 05, 2015

I BARELY STEPPED ON THE GAS AND VEHICLE ACCELERATED REAL QUICKLY. IT WAS PRETTY SCARY IT HAPPENED 2 TIMES ALREADY. I DO HAVE A HEAVY FOOT SO I AM TRYING TO MONITOR IF I'M STEPPING ON THE GAS TOO FAST OR HARD. *TR

Oct 29, 2014

ELECTRICAL SYSTEM,ENGINE

2 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while attempting to start the vehicle, the vehicle failed to respond as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that engine oil had traveled through the wiring harness causing the ECU to fail. The vehicle was not repaired. The manufacturer was notified of the failure and offered to cover a portion of the repair cost. The approximate failure mileage was 160,000.

Aug 15, 2025

2013 C300 4MATIC LUXURY MODEL. 1/26 - MY ENGINE STOP WHILE WAITING FOR TRAFFIC LIGHT. (2ND TRIP OF THE DAY) IT'S NOT ECO STOP/START KIND OF STOP. THE CAR WON'T START WHEN I RELEASE MY BRAKE AND ALL THE WARNING LIGHTS AT DASH WERE ON. 1/29 - TODAY WHEN I STARTED THE CAR THIS MORNING THE ENGINE STOP 1-2 SECONDS AFTER I STARTED IT. (2ND TRIP OF THE DAY) ALL WARNING LIGHT AT DASH WERE ON. I TOOK OUT MY KEY THEN PLUG IN TO START IT AGAIN. THIS TIME ENGINE STARTED, BUT BOTH ENGINE AND CAR SHAKE LOOKS LIKE IT?S GOING TO STOP. I WAIT FOR 6-7 SECONDS THEN STOP THE CAR. I WAIT FOR ANOTHER 30 SECONDS THEN START MY CAR AGAIN AND THIS TIME IS NORMAL. DON'T WANT TO SEE ENGINE TO STOP WHILE DRIVING. JUST MADE AN APPOINTMENT FOR DEALER TO CHECK NEXT WEEK. PLEASE HELP INVESTIGATE THIS ISSUE ALSO. *TR

Jan 29, 2013

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

2 complaints

LEFT TAIL LIGHTS BURNING OUT DUE TO OVERHEATED WIRES

Feb 18, 2025

REAR FOG LIGHT NOT WORKING TOLD THERE IS ONLY A REAR DRIVERS SIDE FOG LIGHT? CONCERNED W THE PAST TRUNK FIRE ISSUES W LIGHTS. *TR

Feb 14, 2014

VISIBILITY

2 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed during a rainstorm, and rainwater leaked from the sunroof and the front driver’s side window into the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 125,000.

Aug 07, 2023

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT FOUND WATER ON THE FLOOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRAINAGE CHANNEL ON THE SUN ROOF WAS PLUGGED AND CAUSED WATER TO DRAIN INTO THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WAS ADVISED TO CONTACT THE INSURANCE COMPANY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,234. UPDATED 06/23/17*LJ *AS

May 22, 2017

EXTERIOR LIGHTING

2 complaints

Rear passenger side brake lights and turn signal stopped working due to ground wire burning out post. Ground wire seems to be to weak and gets overheated. I'm not the only one found this issue on YouTube with many other Mercedes C class vehicles

May 17, 2023

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE TAIL LIGHT ILLUMINATED INTERMITTENTLY. IN ADDITION, THE CHECK PASSENGER SIDE TAIL LAMP, BRAKE LAMP, CHECK REAR PASSENGER SIDE TURN SIGNAL, AND CHECK REAR REVERSE SIGNAL WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS OVERHEATING AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803, (781) 229-1600) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Oct 15, 2019

STEERING,SUSPENSION

2 complaints

Bought a 2013 Mercedes-Benz C300 4matic on 1/16/23 with only 80k miles. Alignment was off so took it to local Mercedes dealer today on 1/24/23. They advice that the subframe was rusted and not safe to drive, they are keeping it overnight to take a closer look and evaluate. Looked into it and found this is a common issue, experienced by many all over the world. UK has rust protection so they can get it replaced for no extra cost. Why do we have to pay out of pocket? Also did buy the Carfax and showed clean with no issue found before purchasing the vehicle.

Jan 24, 2023

Car with just 130,000 miles needs significant subframe and related parts replaced. There are countless discussion boards of similar failures across Mercedes Benz car lines. The estimated cost of repairs at the dealership exceeds $5000 just for subframe work. When braking the car veers to the left and the right end tries to swing around. Again, this is noted on multiple discussion board. MB has consistently demonstrated negligence in addressing this as service advisers state this is not uncommon and is seen often. A recall/replacement is warranted.

Jun 21, 2022

SUSPENSION,SERVICE BRAKES

2 complaints

While my car was being inspected at the Mercedes dealer from who I purchased the car, I was informed that the rear subframe was rusting out, needed to be replaced immediately (at the cost of $4250) as it is unsafe to drive and that the result could be catastrophic if I continued to drive it. They explained that they are having this problem with other C300 models in the US, Canada and Germany, but there has not been a recall in the USA. They told me that it might be the road salt as this is only happening in the North East. If this were true than I would think other parts of the undercarriage would be rusted or this would occur in other models too. They are well aware of this issue but have neglected to contact owners therefore putting my life and the life of my family at risk. The NHTSA needs to investigate and recall these vehicles immediately before someone is killed. Seems to me they are using sub standard materials and while having knowledge of this issue, should be held accountable. Thank You.

Nov 01, 2022

The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving 75 MPH, she started to hear an abnormal sound. The contact stated no warning light was illuminated. The contact continued driving to her residence however while depressing the brake pedal the vehicle was pulling to the left. The contact continued driving to her residence. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the driver’s side rear axle and brake line was corroded and needed to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 99,800.

Oct 29, 2021

FUEL SYSTEM, GASOLINE

2 complaints

The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving 60-65 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact was able to restart the vehicle and continued driving. The contact stated that the failure had occurred twice while driving. The vehicle was taken to the dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 143,775.

Jun 14, 2022

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE CONTACT SMELLED A SLIGHT ODOR OF GASOLINE FUEL INSIDE OF THE VEHICLE. THE CONTACT ALSO DISCOVERED THAT THERE WAS A LARGE AMOUNT OF FUEL LEAKING ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT THE FUEL SUPPLY HOSE WAS DETACHED FROM THE HIGH PRESSURE PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,942. UPDATED 7/10/13 *CN THE CONSUMER STATED THE GAS LEAK WAS ON THE TOP OF THE ENGINE. THERE WAS NO WARNING. UPDATED 07/18/13

Apr 29, 2013

SUSPENSION,AIR BAGS

2 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated that the air bag warning light was illuminated on the instrument panel. Upon taking the vehicle to the dealer, they discovered corrosion underneath the rear subframe. The corrosion caused 2-inch sized holes to be formed on the passenger’s side of the rear subframe. The dealer also discovered corrosion on the wire of one of the seats which resulted in the air bag warning light being illuminated. The manufacturer had been notified of the failure and agreed to cover 50% of the cost for repair of the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 119,000.

Mar 24, 2022

I WAS ADVISED 2 PLUS YEARS AGO BY DELRAY BEACH, FL.MERCEDES BENZ DEALER THAT AN AIRBAG RECALL WAS IN EFFECT ON MY MERCEDES BENZ. I HAVE VISITED THE DEALER, NOW OWNED BY AUTO NATION, MULTIPLE TIMES ONLY TO BE TOLD PARTS WERE (STILL) NOT IN STOCK. I SUBSEQUENTLY CORRESPONDED WITH THE CEO AG DAIMLER, STUTTGART, GERMANY. HIS FIRST RESPONSE TO ME WAS IT'S NOT DAIMLER AG'S PROBLEM RATHER MERCEDES BENZ USA. IN MY SECOND LETTER TO AG DAIMLER I REITERATED MY PLEA THAT MY CARS VALUE CONTINUES TO DECLINE & I CAN NOT TRADE WITH AN OPEN RECALL ON MY VEHICLE. DAIMLEE'S CEO RESPONDED, NOT HIS PROBLEM & HE HAD SENT A LETTER OF MY CONCERN TO MERCEDES USA. I RECEIVER A CALL FROM MERCEDES USA SAYING IT WAS NOT THEIR PROBLEM EITHER. I WAS TOLD THIS PERSON IT IS THE "FAULT" OF THE NHTSA SAYING IT REGULATES WHEN A CERTAIN VEHICLE MAKE, MODEL & YEAR CAN BE REPAIRED OR REPLACED. IF TRUE, YOU, AS TYPICAL OF GOVERMENT AGENCIES, ARE PUTTING MY FAMILY & MILLIONS OF OTHER PERSONS AT RISK. AS WELL YOU ARE RESPONSIBLE FOR MY VEHICLES DECLINE UN VALUE & MY ABILITY TO SELL OR TRADE IT FOR THE VALUE IT WOULD HAVE WERE IT NOT FOR THE FAULTY AIRBAG SYSTEM NOT YET, (2+ YEARS) BEING REPAIRED. SHAME, SHAME, SHAME ON YOU. AND NOW THE NEW INSULT AS PER MY MECHANIC THAT MY CAR'S SUSPENSION SYSTEM IS BAD WITH ONLY 60,000 MILES. LASTLY, THE DRIVER'S SEAT RAPIDLY DETERIORATED . TOOK IT TO MB DEALER WHO TOLD ME IT WAS 4 MONTHS OUT OF WARRANTY & THEY GAVE ME AN AUTO FABRIC REPAIR'S NAME. IT COST ME $260.00 TO REPAIR THE CENTER PANEL, APPROXIMATELY, 6 X 16 INCHES. I AM SICK & TIRED IF DAIMLER AG, MERCEDES BENZ USA & NOW APPARENTLY YOU, THE US GOVERNMENT IS RESPONSIBLE FOR THE 2 + YEAR HOLD-UP IN MY CAR'S AIRBAGS REPLACEMENT PUTTING MY FAMILY AT HIGH RISK OF INJURY OR DEATH IS DISGUSTING.

Mar 11, 2020

SEAT BELTS

2 complaints

The contact owns a 2013 Mercedes-Benz C300. The contact stated that the front driver’s side seat belt would not retract and was unable to lock and secure the driver. Also, the rear driver’s side seat belt ceased and was unable to pull out and lock to secure the driver’s side rear seat passenger. The rear passenger’s side seat belt failed to retract and would not secure the passenger side rear seat passenger. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The approximate failure mileage was 110,000.

Jul 26, 2021

INVOLVED IN A REAR END COLLISION, WHICH TRIPPED ALL AIRBAG & SEAT BELT SENSORS. INCLUDING THE REAR SEAT BELTS, CAUSING THEM TO NOT LOCK IN THE EVENT OF A COLLISION, RENDERING THE REAR SEAT TO BE UNSAFE FOR PASSENGERS. THE CAR HAS BEEN REPAIRED EXCEPT FOR THE REAR SEAT CUSHION. THE BODY SHOP HAS HAD THE SEAT CUSHION, BUT REFUSED TO INSTALL UNTIL THE INSURANCE COMPANY PAYS AN ADDITION $2000.00. THIS ACCIDENT HAPPENED ON 10/14/2016. I GOT THE CAR BACK ON 12/30/2017 WITH THE ORIGINAL REAR SEAT CUSHION INSTALLED. THIS HAS BEEN ONGOING FOR 4 MONTHS NOW, AND, NOBODY IS WILLING TO ASSIST ME. I HOPE I HAVE NOT WASTED YOUR TIME WITH THIS, BUT, DON'T KNOW WHAT ELSE TO DO

Apr 26, 2017

Crash: 1

AIR BAGS,UNKNOWN OR OTHER

2 complaints

DRIVING VEHICLE NORMALLY AND TURN THE WHEEL AND HEAR CLICKING SOUND FROM AROUND STEERING WHEEL. FRONT, DRIVERS AIR BAG MALFUNCTION LIGHT IS ILLUMINATED AND HORN NOR ANY CONTROLS ON STEERING WHEEL WORK AT ALL. ERROR MESSAGE DISPLAYED "FRONT LEFT MALFUNCTION, SERVICE REQUIRED" SYMBOL FOR AIRBAG DISPLAYED. TOOK VEHICLE TO MERCEDES OF PALM BEACH DEALERSHIP AND THEY STATED THEIR WERE NO OPEN RECALLS ON THIS MODEL. I MENTIONED CAMPAIGN 2017120024 (ELEC) CAMPAIGN DESC. 1709P46C62 (ELEC) AND THEY STATE NO OPEN RECALLS ON MY VEHICLE. TOOK VEHICLE TO REPUTABLE ESTABLISHED MERCEDES REPAIR SHOP AND THEY DIAGNOSED THE ISSUE AS "NO COMMUNICATION WITH STEERING CONTROL MODULE" REPAIRMAN STATES THIS IS A COMMON ISSUE WITH THIS CAR. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE AS THE AIRBAG MALFUNCTION CAN POSSIBLY CAUSE SERIOUS INJURY TO THE DRIVER AND THE HORNS INABILITY TO FUNCTION PREVENTS THE DRIVER FROM ALERTING ANY OTHER DRIVERS IF THEY STRAY FROM LANE, ARE BACKING OUT OF PARKING SPACE, OR DISTRACTED AT A RED TRAFFIC SIGNAL.

Apr 28, 2021

TAKATA RECALL I CALLED MY LOCAL MERCEDES BENZ DEALER WHO STATED THAT IN THEIR SYSTEM I HAD NO AIR BAG RECALL ON MY VEHICLE. I ENTERED MY VIN # ON THE AIRBAGRECAL WEBSITE IT SHOWED I DID? MERCEDES BENZ DEALER IS CLEARLY NOT CLAIMING RESPONSIBILITY. REP TOLD ME THAT THE LETTER WAS SENT TO ALL OWNERS OF MERCEDES BENZ CARS AND THAT MY CAR DOES NOT HAVE AN RECALL? I DON'T AGREE WITH HER AND WOULD LIKE TO FILE A COMPLAINT DUE TO NON-ASSISTANCE AND NEGLIGENCE ON MERCEDES BENZ DEALER END FOR NOT LOOKING INTO MY VEHICLE MORE. THE RECALL FOR THE AIRBAG ISSUED A WARNING OF SAFETY SO I'M UNPLEASANTLY DISMAYED AT THE FACT THAT THE MERCEDES BENZ REP WOULD DISMISS MY CONCERN SO NONCHALANTLY TO DISCUSS A SOFTWARE UPDATE NOTICE SHE DID FIND IN HER SYSTEM WHICH I WAS DUE FOR? I CURRENTLY HAVE A AIRBAG LIGHT ON IN MY VEHICLE WHICH IS ALARMING AND WORRIES ME A BIT TO SAY THE LEAST. I WOULD LIKE SOME ACTION TO TAKE PLACE IN GETTING THIS ISSUE RESOLVED. THE DEALER SHOULD BE OFFERING TO TAKE A LOOK AT ALL MERCEDES BENZ CUSTOMER VEHICLES TO ENSURE AIRBAG IS NOT INSTALLED AND EVERYTHING IS OKAY?

Oct 27, 2017

AIR BAGS,SEAT BELTS

2 complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF OKLAHOMA CITY (14240 BROADWAY EXT, EDMOND, OK 73013) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT AN ERROR MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INDICATING THAT THE FRONT PASSENGER'S AIR BAG WAS DISABLED. THE CONTACT ALSO STATED THAT THE PASSENGER SEAT BELT FAILED TO BUCKLE AND OPERATE AS NEEDED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE LEFT IN THE VEHICLE TO BE SERVICED. THE CONTACT WAS THEN INFORMED THAT THE MECHANIC WAS NOT ABLE TO DUPLICATE THE AIR BAG WARNING SENSOR LIGHT FAILURE AND SHE WAS ALSO GIVEN AN ESTIMATE FOR THE REPAIR OF THE PASSENGER SEAT BELT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Jul 07, 2020

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 58 MPH IN THE RAIN, THE VEHICLE HYDROPLANED, FLIPPED TWICE, AND CRASHED IN A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELTS DID NOT SECURE BOTH THE DRIVER AND FRONT PASSENGER TIGHT ENOUGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND THE FRONT PASSENGER STRUCK HER HEAD ON THE DASHBOARD. BOTH OCCUPANTS SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. IT WAS NOT DETERMINED WHETHER THE VEHICLE WAS TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

May 01, 2017

Crash: 1

Injuries: 2

AIR BAGS,ELECTRICAL SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DEPRESSING THE HORN, IT FAILED TO OPERATE AND THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305, (800) 399-3804). THE CONTACT WAS INFORMED THAT DEALERS WERE ADVISED NOT TO SERVICE VEHICLES WITH A TAKATA AIR BAG RECALL FOR WHICH THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

Jun 27, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF OKLAHOMA AT (405) 236-1224 (LOCATED AT 14240 BROADWAY EXTENSION HWY, EDMOND, OK 73013) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

May 18, 2018

STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

THERE HAS BEEN NO REPAIRS FOR THIS RECALL THAT IS A LIFE THREATENING SAFETY HAZARD . I HAVE CONTACTED THE MANUFACTURE AND THEY HAVE STATED THEY DO NOT HAVE THE PARTS TO FIX THIS. I HAVE MY FAMILY THAT RIDES IN THIS CAR EVERYDAY. THIS NEEDS TO BE FIXED OR BUY BACK THE CAR FROM ME.

May 21, 2018

TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT.

Nov 09, 2017

Crash: 1

Injuries: 1

VEHICLE SPEED CONTROL,SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE BRAKES FAILED AND THE VEHICLE CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

Jul 25, 2016

Crash: 1

WHILE MAKING A RIGHT TURN INTO A PARKING LOT AT LOW SPEED ACCELERATOR PEDAL NOT DEPRESSED THE VEHICLE SUDDENLY ACCELERATED. WHEN BRAKES WERE DEPRESSED THEY FAILED AND DID NOT STOP NOR SLOW THE VEHICLE. CAR CRASHED INTO THE BUILDING. AIR BAGS ADDITIONALLY DID NOT DEPLOY AS CAR HIT BUILDING IN CORNER AT CENTER OF FRONT. MINOR INJURY TO DRIVER FROM SEAT BELT RESTRAINT.

Mar 15, 2016

Crash: 1

Injuries: 1

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

1 complaint

The vehicle was represented to me as safe to drive, with no major mechanical issues, and that it would pass emissions after only a simple minor fix. After I took possession, the check engine light came on. The car began running rough and showing hesitation. A scan immediately showed a camshaft position sensor fault, cylinder misfire, lean fuel condition, and oxygen sensor/emissions faults. I was also told by a professional shop that the timing chain may be failing. I was then warned that these problems can cause power loss or engine stalling while driving, and that the vehicle in this condition would likely not pass a legal emissions inspection. I was never told about any of these safety or emissions problems before taking the vehicle. This situation creates a safety risk because sudden loss of engine power or stalling can happen in traffic.

Nov 02, 2025

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehicle can not pass a smog test required. Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Apr 02, 2025

FUEL SYSTEM, GASOLINE,AIR BAGS

1 complaint

The contact owns a 2013 Mercedes-Benz C300. The contact stated that the fuel tank was leaking after refueling. The fuel had leaked out to half tank. The Fire Department was called, but no assistance was provided. The contact stated that there was a puddle of fuel in the driveway. Additionally, the passenger’s air bag warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sensor in the module needed to be replaced. The vehicle was repaired. Additionally, the dealer confirmed that the leak was coming from the filler tube entering the fuel tank. The dealer recommended replacing the fuel tank. The vehicle was not repaired. The manufacturer was contacted and confirmed that there were no recalls on the VIN. The failure mileage was approximately 90,000.

Feb 19, 2025

SUSPENSION,STRUCTURE,SERVICE BRAKES

1 complaint

On several instances of breaking, my 2013 Mercedes Benz C300 pulls hard to the right and becomes very unstable. I assumed it was a brake problem by the way the car drove. I took it to my mechanic, who immediately identified the rear subframe had rusted so much that a control arm had broken loose from the subframe. The rear subframe acts as a foundation for the rear suspension and holds the backend together. Fortunately I was able to get this diagnosed prior to a serious accident. The car gets very unstable, especially at higher speeds, when braking. There are no warning lights that will catch this. This problem absolutely places both passengers and other cars on the road at risk of a collision when braking, especially on the highway at higher speeds. I am going to contact a local Mercedes Benz dealer to evaluate replacement of the damaged parts to ensure the car is safe to drive following repair. Based on the links below, it sounds like a known issue at Mercedes Benz. I was never notified of any issues or from prior service visits, or via mail notice from the manufacturer. My mechanic was shocked, to say the least. Hoping MB will take care of this dangerous problem without hassle. See: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 16, 2024

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL,AIR BAGS

1 complaint

The contact owns a 2013 Mercedes-Benz C300. The contact stated while pulling into a parking space and depressing the brake pedal, the vehicle accelerated unintendedly. There was no warning light illuminated. The contact stated that she depressed the brake pedal but the vehicle failed to respond. The contact stated that while the vehicle was approaching a building ahead, she veered to the right and hit the front bumper of an occupied vehicle. The vehicle then drove over the sidewalk. The contact stated that while approaching the end of the sidewalk, she veered to the right and the vehicle stopped after approximately 200 feet. The air bags did not deploy. There was no injury sustained. A police report was filed. The vehicle was towed to an auto collision repair shop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 23,032.

Mar 19, 2024

Crash: 1

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

The ESP, or Electronic Stability Control system can put the car into limp mode unexpectedly. Say you are driving on route 66 going 50 mph. The ESP system can turn off if a wheel speed sensor or yaw sensor is on the way out. This causes the car to suddenly dramatically brake and limit speed to 5 mph on the highway. Risk of high speed rear end collision and mortality to the driver.

Dec 22, 2023

VISIBILITY,AIR BAGS,UNKNOWN OR OTHER

1 complaint

The glue that suppose to make sure my windshield is secure is no longer secure. The windshield moves as I am driving. It’s only on the corner of the driver side. Everything else is secured. Also my airbags (passenger and driver). There is a recall but its not showing when I run the Vin # .

Dec 02, 2023

SUSPENSION,STRUCTURE,UNKNOWN OR OTHER

1 complaint

When breaking at high speeds, the car feels like I will lose control of it. Has happened a few times and I thought I was going to hit the neighboring car. Took it to a repair shop and found out that the rear driver side subframe Is completely rotted out and the rear control arm is hanging. The car only has about 97,500 miles on it, has not been driven in high salt areas, and doesn’t have any other signs of rust. Two auto body shops have told me this shouldn’t happen on a car with that low mileage, and these cars, Mercedes c300s, are known to have this defect.

Jan 28, 2023

POWER TRAIN,STRUCTURE

1 complaint

The subframe has rotted from insufficient protection . This car is unsafe to drive , many US consumers having same problem with this model where the subframe is rusted out. This is a major issue effecting thousands of cars of this model or maybe more

Jan 10, 2023

STEERING,STRUCTURE,SERVICE BRAKES

1 complaint

Rear subframe of vehicle rusted under regular use conditions and the left trailing arm mount broke off as a result. This caused vehicle braking to become extremely unstable and dangerous, even at low/medium speed. This is a known problem from this manufacturer and the Fed government should take action to force recall.

Sep 24, 2022

STRUCTURE,ENGINE

1 complaint

rear subframe premature rust for a 2013 car I've been reading a lot many people have same problem it is a very expensive fix and I'm sure Mercedes knows about it. Also engine makes very bad rattling noise at startup which is also a very expensive fix and Mercedes issued a tsb bulletin thank you

Sep 10, 2022

STRUCTURE,SUSPENSION

1 complaint

The contact owns a 2013 Mercedes-Benz C300. The contact stated while driving approximately 30 MPH, the steering wheel started shaking. The contact then depressed the brake pedal causing the vehicle to drift. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that the rear-subframe was severely rusted causing a control link to fracture. The contact was informed that the control link and subframe needed to be replaced on the passenger’s side of the vehicle. The vehicle had not been repaired due to the parts being on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.

Aug 25, 2022

STEERING,WHEELS

1 complaint

I needed new tires and the tire dealer reported that my subframe is rotted bilaterally. He suggested I do not invest in tires until it is replaced and to notify Mercedes as there may be a recall. This defect caused instability of the frame that secures the tires. The safety risk should go without saying. Any rotted structure that supports the car and/or secures the tires is an obvious safety risk. After reading the multiple complaints posted under “structure” for this make and model, it appears that yes, this problem has been reproduced and confirmed by other owners and mechanics. I am presently picking up my car from the tire dealer and driving it directly to the Mercedes dealership…so they will be aware and able to inspect it. There were no warnings or alerts that my subframe rotted. I do not believe this is something that could be measured with a sensor to trigger an alert electronically.

Jun 27, 2022

STEERING,WHEELS,UNKNOWN OR OTHER

1 complaint

I noticed that my car was pulling heavy to the left when I stop and strange noise in the rear of the car, after taking the car to the mechanic he told me that the car rear subframe on my 2013 Mercedes Benz c300 was rotted, the control arm bracket completely broke off on the left side and the right side is also cracked. it appears that this is a common issue in areas of heavy road salt usage during winter months, the dealer told me that the car has a rotted rear subframe problem and the subframe could break out in months.

Mar 18, 2022

STEERING,SUSPENSION,WHEELS

1 complaint

Sudden steering pull when braking . Mechanic found rotten left rear suspension cross member .part number 2043500141 Mechanic reports very Common issue with this model . Mercedes Benz is aware but will not repair or supply replacement parts . Note the replacement part is not available in US currently . Stuck with unsafe auto lacking support from Mercedes Benz . Some one is going to be injured / killed as the manufacturing defect shows rust failure from inside out and not detectable during routine maintenance . Hard braking pull is first indication that the defective part failed . Should this occur at highway speed the auto can flip resulting in major injury or death .

Feb 25, 2022

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

I’ve had 2 c300 Mercedes models in the past 8 months both used and were driving fine until rain water and car washes caused electrical damage there is a water leaking issue that goes into the floorbeds of the vehicle that causes the car to malfunction

Jan 29, 2022

SUSPENSION,STRUCTURE,WHEELS

1 complaint

While driving at low speed, there was a sudden imbalance in the steering wheel and the car started to pull to the right. The problem was more exaggerated while breaking with significant fishtailing. I immediately took the vehicle to Mercedes-Benz dealership who diagnosed the problem as severely rusted subframe with corrosion and structural instability especially near the rear passenger side wheel. The car is Mercedes C300 4Matic 2013. The incident happened on November 24, 2021. Mileage is 77,000 miles. Should I have waited longer, there was a very high probability of complete breakdown of the subframe which would result in rollover posing high risk of injury and death to the driver and other people on the road.

Dec 10, 2021

STEERING,STRUCTURE,WHEELS

1 complaint

The subframe rotted out causing the lower control arm bracket to detach from the frame. This has caused loss of control of the back left wheel and causes the car to shake and swerve when braking. This exact issue has led to recall in Canada. First noticed due to a squeaking and clunking sound. Later on the same day, I pressed the brakes on the highway and felt the described shaking/swerving. My mechanic has let me know that the car is now un-drivable due to the safety issue this causes. One of the rear subframe’s main purposes is to absorb and disperse impact. Not only have I entirely lost control of the rear left, but any crash that this could have led to could have been significantly more dangerous due to the failed subframe. As stated prior, this exact issue has led to recall in Canada and I believe that it should lead to recall in the USA as well.

Nov 13, 2021

STEERING,SUSPENSION,STRUCTURE

1 complaint

Vehicle subframe has rusted through and parts of left rear suspension components are free, and one is about to poke a hole in the fuel tank. The right side is about to do the same. Everyone’s safety is at high risk with this problem. The car abruptly pulls to the left when applying the brakes as well as causing the car to shimmy on the interstate. I took it to my mechanic who to.d me what has happened, and I had it towed to the Mercedes dealership who confirmed the problem. When you search the internet you find a highly alarming number of people who have this same problem on 2009-2014 C300 models please do something before someone gets killed.

Nov 10, 2021

ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER

1 complaint

As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy.

Aug 29, 2021

STEERING,SEATS

1 complaint

II WAS DRIVING AND CAR STEERING WHEEL GET STUCK DID NOT MOVE UP AND DOWN AND ALSO FRONT RIGHT SEAT DID NOT MOVE.

Feb 02, 2021

AIR BAGS,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS.

Feb 01, 2021

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTER THEIR REPAIR DEPARTMENT CHECKED MY CAR, THEY FOUND THE BRAKE BOOSTER WAS BAD AND THE TURBO PIPE HOSE WAS TORN( DUE TO WEAR AND TEAR). I HAD PREVIOUSLY (2 MONTHS EARLIER)HAD MY CAR IN FOR COMPLETE CHECK UP BY THE STOCKTON, CALIFORNIA DEALERSHIP AND NOTHING WAS DETECTED. I FEEL THIS A SAFETY ISSUE! I COULD HAVE BEEN KILLED! ALSO I BELIEVE THIS TO BE MANUFACTURE DEFAULT, THE COST TO FIX IS $2,400, AND I ALWAYS BRING MY CAR IN FOR REGULAR SERVING. THANK YOU

Oct 21, 2020

SEATS

1 complaint

UNDER HEAVY BRAKING FOR A VEHICLE THAT INADVERTENTLY PULLED OUT IN FRONT OF ME MY DRIVERS SEAT APPEARED TO TORQUE TO THE RIGHT. AFTER THIS INCIDENT ONE SIDE OF THE POWER SEAT IS SEEMINGLY OFF TRACK AND WILL NOT MOVE. THE SEAT IS STUCK. *TR

Jun 01, 2020

ELECTRICAL SYSTEM,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

VEHICLE WAS STOLEN IN FLORIDA I PURCHASED IT AFTER BEING FIXED AND THEY STATED THAT THERE WHERE ELECTRICAL ISSUES AFTER STARTING THE VEHICLE AND LIGHTS PERTAINING TO AIRBAGS WOULD FLASH. AFRAID BAGS WOULD GO OFF WHILE DRIVING AND CAUSE ACCIDENT.

Apr 01, 2020

STEERING,AIR BAGS,UNKNOWN OR OTHER

1 complaint

THERE ARE 3 RECALLS REGARDING MY VEHICLE PER MERCEDES BENZ AND THEIR DATABASE ON THEIR WEBSITE. I TOOK MY VEHICLE FOR STEERING COLUMN TO GET REPAIRED AND THE DEALER DID NOTHING ABOUT IT. THEY ARE REFUSING TO FIX THE RECALLS AND TOLD ME THAT MY VEHICLE IS NOT UNDER THE MANUFACTURER WARRANTY. THE DASHBOARD IS COMPLETELY DISABLED WITH A WARNING MESSAGES AND AIRBAG LIGHT ON. IT DISABLED MY HONK, VOLUME BUTTONS, I CANNOT SEE TIRE PRESSURE ON MY DASHBOARD OR HOW MUCH MILES THERE IS LEFT FOR GAS AND OTHER FEATURES. SERVICE MANAGER TOLD ME HE IS UNABLE TO FIX THE RECALL AND FOR ME TO CONTACT MERCEDES BENZ CUSTOMER SERVICE. THEY LET ME LEAVE THE DEALERSHIP WITH MY NEW BORN BABY AND TWO TODDLERS. I BEGGED THEM TO FIX IT AND CRIED SO MUCH SINCE I WAS SCARED TO DEATH TO DRIVE AWAY WITH THE PROBLEM LIKE THAT AND THEY STILL REFUSED TO DO SO. AFTER I CONTACTED MB CUSTOMER SERVICE THEY LOOKED INTO IT AND ALSO STATED THAT MY VEHICLE IS NOT GOING TO BE FIXED FOR THE RECALL DUE TO NON MANUFACTURER WARRANTY. PLEASE HELP ME OUT.

Mar 04, 2020

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MY ELECTRONIC STEERING LOCK FAILED. LUCKILY, I WAS PARKED BUT NOW THE CAR WILL NOT START, OR UNLOCK THE STEERING WHEEL. IF THIS FAILED WHILE I WAS DRIVING IT WOULD BE A DANGER. I KNOW THAT THIS IS A COMMON PROBLEM, THAT MERCEDES HAS SINCE FIXED IN ITS LATER MODELS, BUT CONTINUES TO CHARGE $2000 FOR A FIX THAT IS ONLY POSSIBLE AT THE DEALERSHIP. THIS IS A BAD DESIGN ISSUE WITH THIS CAR.

Mar 02, 2020

VEHICLE SPEED CONTROL,ENGINE

1 complaint

WHENEVER I ACCELERATE ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE, ALOT OF OTHER PEOPLE WITH THE SAME VEHICLE AS ME ARE HAVING SAME ISSUES. THIS HAS HAPPENED MORE THAN 3 TIMES, THIS IS A ERROR IN HIGH PRESSURE FUEL PUMP.

Jan 29, 2020

AIR BAGS,SERVICE BRAKES,ENGINE

1 complaint

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR WAS ILLUMINATED. ON ONE OCCASION, WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO ITS REAR DRIVER'S SIDE. THE CONTACT STATED THAT THE HEADRESTS DETACHED DUE TO THE IMPACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURIES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN. AFTER THE CRASH, THE ABS, AIR BAG, AND SEVERAL OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. ALSO, THE BRAKES FAILED TO OPERATE PROPERLY AND THE VEHICLE BEGAN TO STALL. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF HOUSTON GREENWAY (LOCATED AT 3900 SOUTHWEST FREEWAY, HOUSTON, TX 77027, 713-489-211) WHERE THE BRAKES WERE REPAIRED; HOWEVER, THE FAILURES STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Oct 09, 2019

Crash: 1

Injuries: 1

EXTERIOR LIGHTING,AIR BAGS

1 complaint

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT AIR BAG WARNING INDICATOR ILLUMINATED AND THE FRONT PASSENGER TURN SIGNAL LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FLAGSHIP MOTORCARS OF LYNNFIELD (385 BROADWAY, RTE. 1, LYNNFIELD, MA 01940) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mar 08, 2019

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I WAS EXPERIENCING AN ENGINE STALL WHEN STARTING MY VEHICLE AND A RATTLING LIKE NOISE COMING FROM THE ENGINE AS WELL IN EARLY JANUARY 2018. MY ENGINE LIGHT SENSOR CAME ON ABOUT 2 DAYS LATER. I TOOK MY CAR TO MB LONG BEACH AND WAS ADVISED THAT I NEEDED TO HAVE THE CAMSHAFT ADJUSTED WHICH WOULD COST ME APPROXIMATELY $4K+. IT WAS FURTHER EXPLAINED THAT THIS ISSUE WAS DUE TO A CRACK IN THE SHAFT AND THE OIL IS NOT BEING PROPERLY DISPERSED. AFTER FURTHER INVESTIGATION ON MY OWN BEHALF, THIS IS AN ENGINE MANUFACTURER DEFECT AND THERE ARE SEVERAL CONSUMER COMPLAINTS REGARDING THIS SAME ISSUE. AFTER CALLING MB USA SEVERAL TIMES, I FINALLY RECEIVED A CALL BACK STATING, I COULD RECEIVE A "1-TIME, 10% OFF THE TOTAL COST OF THE REPAIR. IF THIS WAS A CONSUMER RELATED VEHICLE REPAIR NEGLIGENCE THEN THE CONSUMER COVERING THE EXPENSE WOULD BE THE RIGHT THING TO DO, BUT WHEN THIS IS A DEFECT FROM THE MANUFACTURER AND MB IS AWARE OF IT THEN THIS EXPENSE SHOULD BE ONE THAT SHOULD COVER.

Oct 05, 2018

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

I HAVE A HUM DEVICE ON MY VEHICLE AND IT SHOWS THAT I HAVE A CODE P0002 FUEL VOLUME REGULATOR CONTROL CIRCUIT RANGE PERFORMANCE. MY MERCEDES BENZ C CLASS 250 HAS ONLY 44614 MILES, WHEN I BOUGHT IT HAD 36.+ MILES, IF IT WASN'T FOR THE DIVORCE THAT I HAVE ON THE VEHICLE I PROBABLY WON'T KNOW UNTIL THE CAR BRAKE DOWN. WHEN I'M DRIVING THE CAR SEEMS TO LOOSE POWER THEN IT ACCELERATES LIKE IT HIT TURBO POWER. MY MECHANIC ADVISE ME TO GET IN TOUCH WITH YOU AND SEE IF YOU CAN ADVISE ME ON WHAT TO DO WITH IT, BECAUSE IT SHOULDN'T BE HAPPENING. THANK AN ADVANCE FOR YOUR ASSISTANCE. MY EMAIL ADDRESS IS [XXX], MY PHONE NUMBER IS [XXX]. AGAIN THANKS FOR YOUR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

Jul 31, 2018

VISIBILITY/WIPER

1 complaint

SUNROOF EXPLODES AND SHATTERS FOR NO APPARENT REASON WHILE DRIVING STRAIGHT ON THE HIGHWAY. TAKATA RECALL AS WELL.

May 28, 2018

STEERING,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

I RECEIVED A RECALL INOVEMBER 2017 AND AM UNABLE TO GET MB TO MAKE AN APPOINTMENT TO FIX AN INSUFFICIENT GROUNDING COMPONENT IN THE STEERING WHEEL WHICH MAY CAUSES AN ELECTROSTATIC DISCHARGE WHICH DEPLOYS THE TAKATA AIRBAG WITH RESULTANT ACCIDENT OCCURRENCE. I AM IN FEAR WHEN DRIVING. MB HAS NOT RESPONDED TO MY REQUEST. THEY HAVE NOT PROVIDED ME WITH A SAFE CAR; THEY HAVE IGNORED REQUESTS; THEY HAVE GIVEN NO ANSWER TO MY LETTER AND PHONE CALLS TO CEO EXLER IN ATLANTA OR ANY PERSON IN MANHATTAN MAIN OFFICE. THEY HAVE DEVALUED THE WORTH OF MY CAR IF I TRIED TO SELL IT. THEY HAVE RIPPED OFF THE SYSTEM, WHILE SPENDING MILLIONS ON MARKETING. CARS THEY PRODUCED FOR 2018 WERE SOLD WITH RECALLS. THERE ARE MILLIONS ON THE ROAD FROM 2012 THROUGH 2018 THAT I HAVE FOUND SO FAR FROM GOVERNMENT PUBLISHED LISTS OF RECALLED MERCEDES BENZ MODELS. WHEN WILL I LEARN THERE ARE ACCIDENTS ALREADY CAUSED BY THESE RECALL FAILURES? MILLIONS WILL BE SPENT FOR HUSH MONEY TO THE MEDIA, BUT NO MONEY FOR RECALL CORRECTION.I HAVE SERVICED MY CAR PER MANUAL DIRECTION, AND PRIOR TO RECALL HAD EXTENDED MY WARRANTY BY TWO YEARS TO THE TUNE OF $2800+++ WILL YOU ANSWER THIS COMPLAINT? SHOULD ALL OF US SO AFFECTED HOLD OUR BREATHS?

Apr 10, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END

Nov 14, 2017

Fire: 1

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

INTERMITTENT "INOPERABLE MODE" ILLUMINATED SINCE MILEAGE 41974. CAR DECELERATED ON THE HIGHWAY FROM 75MPH TO 10MPL NEARLY CAUSING AN ACCIDENT. PULLED OVER, TURNED OFF VEHICLE, WAS COMPLETELY SHAKEN UP. WAITED ABOUT 5 MINUTES, RESTARTED AND IT WAS NORMAL. THIS HAS HAPPENED 13 TIMES IN THE 6 MONTHS OF OWNERSHIP. DEALER WAS UNABLE TO DUPLICATE ISSUE. VEHICLE AGAIN DUPLICATED THE SAME PROBLEM, I MADE A LEFT TURN, ATTEMPTED TO ACCELERATE ON A CITY STREET AND IT BEGAN SHOWING THE "INOPERABLE MODE" AND CHECK ENGINE LIGHT AGAIN. A MONTH LATER, THE ENGINE WAS MAKING A LOUD NOISE LIKE ROCKS IN A DRYER. PULLED OVER IMMEDIATELY AWAY FROM TRAFFIC. I CONTACTED THE DEALER, THEY SAID TO "DRIVE IT IN". ON THE WAY, THE CAR BROKE DOWN. CALLED MERCEDES CUSTOMER CARE, THEY SENT A TOW TRUCK. CAR IS UNDER WARRANTY UNTIL 50K, AND IS AT 49404. WHILE MY 2013 C250 IS IN THE SHOP, THEY ISSUED ME A 2016 C300 WITH LESS THAN 550 MILES ON IT. AFTER DRIVING FOR ONLY 5 DAYS, IT ALSO HAS THE CHECK ENGINE LIGHT AND SAYS "COLLISION PREVENTION ASSIST PLUS INOPERATIVE". I NOTIFIED THE SERVICE ADVISOR AND HE WILL NOT RETURN MY MESSAGES TO HAVE ANOTHER VEHICLE ISSUED. THIS IS CLEARLY A MANUFACTURE DEFECT THAT MERCEDES IS BLATANTLY IGNORING. THIS IS STRESSFUL AND HEARTBREAKING THAT I HAVE OWNED THE VEHICLE 6 MONTHS, WITH A MOUNTAIN OF "MANUFACTURER WARRANTY" ISSUES, THEY ARE ASKING ME TO PAY THE $2500 IF IT IS DEEMED "NOT WARRANTABLE". SO I AM SUPPOSED TO TRUST MERCEDES TO BE HONEST AT THIS POINT? THE ONLY CONTACT I HAVE RECEIVED SINCE IS THAT THEY WILL BE CHARGING ME $2595.00 IN LABOR TO DISASSEMBLE MY ENGINE SO THAT THEY HAVE A "CONCRETE ANSWER" AS TO IF MY VEHICLE WILL BE WARRANTIED. IT IS UNDER WARRANTY AND ALL SERVICES HAVE BEEN DONE AS MERCEDES ADVISES. FOR MERCEDES TO NOT WARRANTY IT WOULD BE A DIRECT VIOLATION OF THE MANUFACTURER WARRANTY AND FURTHER PROVE THEIR NEGLIGENCE.

Nov 07, 2016

STEERING,UNKNOWN OR OTHER

1 complaint

THE WELDS OF THE EXHAUST PIPES TO THE MUFFLER BROKE CAUSING THE MUFFLER TO SLIP OF THE PIPES. THIS VEHICLE HAS BEEN TAKEN CARE OF ALL SCHEDULE MAINTENANCE PERFORM AND DRIVEN ONLY UNDER NORMAL DRIVING CONDITIONS.

Oct 31, 2016

VISIBILITY,VISIBILITY/WIPER

1 complaint

DRIVING HOME ON NORTHBOUND I-5 IN SEATTLE. VERY LOUD NOISE LIKE A SMALL EXPLOSION. THE FRONT PART OF THE PANORAMIC SUNROOF EXPLODED! THERE WERE NO OVER PASSES OR CARS NEARBY. NO OTHER APPARENT DAMAGE ANYWHERE. OUTSIDE/EXTERIOR SUNROOF LOOKED FINE (SEE PHOTOS). IT WAS RAINING AT THE TIME. THE SUNROOF, ALTHOUGH SHATTERED, DID REMAIN INTACT, HOWEVER STARTED LEAKING. THIS APPEARS TO BE A VERY COMMON PROBLEM (DO ANY TYPE OF INTERNET SEARCH ON PANORAMIC SUNROOF EXPLODING). PLEASE INVESTIGATE. *TR

Oct 27, 2016

AIR BAGS,STRUCTURE

1 complaint

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

Sep 22, 2015

Crash: 1

Fire: 1

AIR BAGS,ENGINE

1 complaint

TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500.

Aug 20, 2015

Crash: 1

Fire: 1

POWER TRAIN,AIR BAGS,SEAT BELTS

1 complaint

I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. THE BACK SEAT BELTS STOPPED WORKING. THE PASSENGER AIRBAG LIGHT ALL OF THE SUDDEN NOW STATES IT IS OFF. *TR

Nov 05, 2014

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. *TRW

Sep 18, 2014

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE & I WAS ABLE TO DRIVE INTO MY OFFICE PARKING LOT. MY MERCEDES SERVICE DEPT. SAID NO CODES REGISTERED ON THE COMPUTER, PROBABLY BECAUSE I TURNED THE CAR OFF SO QUICKLY IT DIDN'T HAVE TIME TO. TODAY, 8/17/14, I AM HAVING THE SAME ISSUE. MY CAR IS BACK AT THE MERCEDES SERVICE DEPARTMENT. THIS IS, IN MY OPINION, A DANGEROUS & LIFE THREATENING PROBLEM. *TR

Sep 17, 2014

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C300. WHILE EXITING THE GARAGE, THE VEHICLE OVER ACCELERATED ON ITS OWN WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT CRASHED THE VEHICLE INTO A CONCRETE BUILDING AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION AND BRUISING TO THE STOMACH, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE HAD NOT BEEN REPAIRED AND THE CONTACT WAS WAITING FOR THE MANUFACTURER TO CONDUCT AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

Aug 28, 2014

Crash: 1

Injuries: 1

FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

SLUGGISH ACCELLARATION. THIS HAS HAPPENED SEVERAL TIMES DURING THE LAST 2 MONTHS. IT HAS HAPPEN ON A TAKE OFF FROM A RED TO A GREEN LIGHT. WHERE I'M COMPLETELY STOPPED AND FROM 0 MPH SPEED I START TO ACCELLARATE & THE CAR FEELS LIKE IT STALLS, ALMOST AS IF IT'S GETTING NO FUEL. I CAN HAVE MY FOOT TOTALLY DOWN ON THE GAS PEDAL & THE CAR HESITATES OR DOESN'T MOVE AT ALL. I HAD AN INCIDENT WHERE I WAS BEHIND A SEMI TRUCK, I ATTEMPTED TO CHANGE LANES FAST BEFORE INCOMING TRAFFIC. THE CAR DID NOT MOVE & I ALMOST GOT HIT FROM BEHIND BECAUSE THE CAR WOULD NOT SPEED UP WHEN I TRIED TO ACCELLARATE. I'VE HAD MY BEST FRIEND IN THE CAR WHILE THIS TOOK PLACE & HE WAS VERY SCARED & SO WAS I. I'M NOT SURE IF THE FUEL INJECTORS ARE PUMPING THE GAS FAST ENOUGH TO GET THE CAR MOVING. THEN AGAIN, WHAT DO I KNOW. I'M A GIRL. ALL I KNOW IS, SOMETHING IS WRONG WITH THIS CAR & IT'S NOT SAFE TO DRIVE. THIS DOES NOT HAPPEN EVERY TIME BUT IT HAPPENS QUITE TOO OFTEN. I'M TO THE POINT NOW WHERE I DON'T TRUST PASSING OTHER CARS AND I'M EXTRA CAUTIOUS WHEN HAVING TO PASS CARS OR FROM LANE TO LANE. I DON'T TRUST THIS CAR. I'VE CONTACTED THE DEALERSHIP TODAY & HAVE AN APPOINTMENT TO MEET WITH MAX AT THE DEALERSHIP IN ANAHEIM HILLS, CA. I'M HOPING I CAN HAVE AN EARLY TERMINATION OF MY LEASE OR GET INTO ANOTHER CAR (HOPEFULLY A SAFE CAR). *TR

Aug 12, 2014

FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL

1 complaint

WAS ACCELERATING UP HILL AFTER MAKING RIGHT TURN; CHECK ENGINE LIGHT CAME ON, VEHICLE SEEMED TO STALL AND WOULD NO LONGER ACCELERATE IN TRAFFIC SITUATION; MAXIMUM SPEED VEHICLE WOULD GET TO IS 17 MPH. IMMEDIATELY TOOK TO DEALER WHO RAN DIAGNOSTICS, BUT DID NOT IDENTIFY PROBLEM; PERFORMED COMPUTER "RESET" AND TOLD TO BRING BACK IF MORE PROBLEMS. SEVERAL HOURS LATER, SAME ISSUE RETURNED WITH MAXIMUM SPEED OF 7 MPH; CEL AND MULTIPLE DASH WARNING LIGHTS INCLUDING TRACTION CONTROL APPEARED. VEHICLE WAS TOWED TO DEALER AND DEALER WAS NOTIFIED OF SAFETY ISSUE AND POTENTIAL FOR ACCIDENT. AFTER FIVE DAYS, DEALER CALLED AND INDICATED HAD REPLACED THROTTLE MOTOR. DEALER REQUESTED TO KEEP OVERNIGHT AND NEXT MORNING ENGINE WOULD NOT START; FOUND PULL ON BATTERY. APPROXIMATELY 4.5 WEEKS LATER, ORIGINAL ACCELERATION ISSUE RECURRED - WHILE PASSING A TRACTOR TRAILER IN A PASSING ZONE ON TWO-LANE HIGHWAY; WAS UNABLE TO COMPLETE PASSING MANEUVER AND HAD TO FALL BACK IN BEHIND TRACTOR TRAILER JUST IN TIME FOR AN ONCOMING VEHICLE TO PASS IN OTHER DIRECTION, AVOIDING COLLISION, BUT UNDERSCORING IMMINENT SAFETY THREAT OF THIS VEHICLE. VEHICLE WAS RETURNED TO DEALER YET AGAIN AND AFTER MORE THAN ONE WEEK, DEALER INDICATED THAT FUEL PUMP AND INJECTORS HAD BEEN REPLACED PER INSTRUCTION FROM MB USA. AGAIN REQUESTED TO KEEP VEHICLE FOR ADDITIONAL TESTING; VEHICLE REMAINS WITH DEALER AS OF TODAY. THE ACCELERATION ISSUES WITH THIS VEHICLE PRESENT AN IMMINENT THREAT TO SAFETY OF BOTH DRIVER AND OTHER VEHICLES. *TR

Mar 09, 2014

WHEELS

1 complaint

A DEFECTIVE RIM ON MY 2013 C250 CRACKED FROM INSIDE WHILE THE CAR WAS GOING AT BARELY 25MPH AT THE UNIVERSITY OF MIAMI CAMPUS CAUSING A DANGEROUS SITUATION WHICH COULD HAVE JEOPARDIZED MY DAUGHTER'S LIFE HAD SHE BEEN ON THE HIGHWAY AT A HIGHER SPEED. THE CAR IS NEW AND THE TIRES ARE IN IMMACULATE CONDITION. GEICO SAYS BENZ SHOULD PAY FOR THE DEFECTIVE PRODUCT, BENZ SAYS GEICO SHOULD PAY FOR IT. I THINK THIS RIM SHOULD BE RECALLED BECAUSE IT IS A DANGEROUS PRODUCT THAT CAN GET PEOPLE KILLED IF IT HAPPENS WHEN THE CAR IS TRAVELING AT HIGHER SPEED. THANK YOU. *TR

May 07, 2013

2013 MERCEDES-BENZ C-Class Problems & Complaints

VIN Decoder

Complaints by Component

Frequently Asked Questions

How many problems does the 2013 MERCEDES-BENZ C-Class have?

What are the most common problems with 2013 MERCEDES-BENZ C-Class?

Where does this 2013 MERCEDES-BENZ C-Class problem data come from?

Other Years - MERCEDES-BENZ C-Class Problems

Other MERCEDES-BENZ Models

Similar Brands