How many problems does the 2015 SUBARU XV CrossTrek have?

The 2015 SUBARU XV CrossTrek currently has 97 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2015 SUBARU XV CrossTrek?

The most common problems reported for the 2015 SUBARU XV CrossTrek are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2015 SUBARU XV CrossTrek problem data come from?

All problem and complaint data for the 2015 SUBARU XV CrossTrek comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2015 SUBARU XV CrossTrek Problems

UNKNOWN OR OTHER

14 complaints

Car involved in accident 10/2020( remember this was DURING the COVID “shut down”) Was rear ended … tried to get car fixed. Insurance only wanted to do “cosmetics” nothing underlying ( mechanical… the car started to show signs of the damage …running lights stopped working on rear end ONLY. Breaks started to cease up…. I was afraid to drive this way… The “eyesight” prevented my vehicle from hitting truck in front of me ( during the accident on 10/2020). I have since had breaks worked on, I have replace light bulbs, I have had turn signal arm replaced, according to Subaru can will not start now. They keep coming up with more for me to pay for and my vehicle is still not running?!? It had always started before going into the shop (even after sitting in a personal garage for over a year) Accident deemed American family insurance insured fault. I have been charged with “at fault”. I was not at fault and have proof from AM FAM insurance indicating they accept 100percent fault. Car currently at Ramsey Subaru.according to them will not start

Mar 31, 2023

Crash: 1

Injuries: 1

Intermittently, when I go to shut off the engine, I can not remove my key from the ignition. If I put the car back into park a few times, it seems to release the key. This does not happen often, but it has occurred a few times in the past few months.

Feb 05, 2022

I AM HAVING ISSUES WITH TRYING TO REMOVE KEY FROM IGNITION. IT WON'T LET ME TURN ALL THE WAY FROM ACC TO REMOVE THE KEY. I'VE TRIED TURNING THE STEERING WHEEL, RESTART IGNITION AND TRY TURNING ALL THE WAY OFF AGAIN AND STILL STUCK. I HAD TO START AND PUT CAR IN REVERSE, THEN PULL FOWARD AND WAS ABLE TO TURN KEY COMPLETELY TO THE OFF POSITION AND WAS ABLE TO REMOVE KEY. IT SEEMS TO BE GETTING WORSE. I HAVE CONTACTED SUBARU OF AMERICA AND REPORTED THE PROBLEM TO THEM AS WELL.

Mar 18, 2021

EXPERIENCING TROUBLE REMOVING IGNITION KEY, AND GETTING WORSE OVER TIME. I MUST START THE VEHICLE A FEW TIMES, PLACE IT IN REVERSE THEN RETURN TO PARK. THEN I AM ABLE TO REMOVE THE IGNITION KEY. THE VEHICLE ONLY HAS 66000 MILES. THIS IS CERTAINLY NOT NORMAL WEAR AND TEAR.

Nov 27, 2019

DRIVING ON THE FREEWAY FOR 1.5 HRS WHEN CAR JUST WENT LIMP. ACCELERATOR WOULDN'T WORK, STARTED TO PULL OVER, CAR CAME TO STOP AND IT WAS DEAD, EXCEPT FOR ELECTRICAL. TRIED TO RESTART FOR OVER AN HOUR AND ALTHOUGH IT CRANKED, IT WOULD NOT TURN OVER. AGAIN ALL ELECTRICAL WAS FULLY FUNCTIONAL. AFTER HAVING IT TOWED, THE NEXT DAY IT STARTED RIGHT UP AND NO WARNING LIGHTS ARE ON ON THE DASH AT ALL. VEHICLE IS SERVICED AS SCHEDULED, AND ONLY HAS 47,000. AFTER RESEARCHING FORUM I HAVE FOUND IT IS SOMEWHAT A POPULAR THING BUT DEALEERSHIPS CANNOT REPLICATE THE PROBLEM, YET IN KEEPS RECURRING TO OWNERS. SEEMS TO BE A FACTORY ISSUE OR SOME SORT OF FAULTY PART THAT IS CUTTING THE FUEL PROCESS. WHEN YOU ARE STUCK ON THE SIDE OF THE FREEWAY IN THE DARK, IT IS EXTREMELY DANGEROUS AND JUST HOPE NO OTHER CAR HAPPENS TO SWERVE AND HIT YOU. THIS IS A SAFETY ISSUE THAT SHOULD BE INVESTIGATED BECAUSE IT SOUNDS LIKE A POPULAR OCCURRENCE WITH THE VEHICLE.

Oct 22, 2019

+ 9 more complaints for this component

ELECTRICAL SYSTEM

12 complaints

During a near collision, attempted to warn other driver of the situation, but the Crosstrek horn did not work. This appears to be a common problem with these vehicles, that the horn does not work reliably in all normal steering wheel positions. Given the horn is an essential piece of safety equipment, this is a significant problem.

Jan 15, 2024

My vehicle had the recall for Brake Lamp Light Switch in Feb 2019. I went to the Carr Subaru dealership in Portland Oregon to get my recall fixed. They assured me that the work was done and the Brake Lamp Light Switch was replaced. Fast forward to last week when my car suddenly stopped working. The engine would not start and even while driving the brake lights were not showing. I almost had a collision because the car behind me did not see my brake lights when I was braking!! I now live in Memphis TN and we took the car to the Subaru dealership in town on Hacks Cross Road. They told us that even though my car records show that my Brake Lamp Light Switch was fixed in 2019 it was never actually changed. I was appalled to hear this, shocked that I could have been seriously hurt due to this negligence.

Sep 17, 2021

After parking car, it takes several attempts of putting the transmission in park to get the key out of the ignition. Going back and forth between reverse and park. This happens at least 70% of the time. Not a safety problem, but can’t secure the vehicle if I can’t get the key out. Haven’t had the dealer look at it because the car is no longer under warranty, and this seems to be a common problem with Subarus. No warning or symptoms that it’s going to happen.

Jul 25, 2021

KEY KEPT GETTING STUCK IN THE IGNITION WHEN THE CAR WAS PARKED (AND THE SHIFTER IN THE PARK POSITION). THERE IS A SERVICE BULLETIN FROM SUBARU FOR FIVE OF THEIR MODELS. APPARENTLY THE CAUSE IS CONTAMINATION OF THE PARK-RANGE SWITCH INTERNAL COMPONENTS. THEY DID THE REPAIR WORK AND IT WORKS FINE NOW. I SENSE A LOT OF PEOPLE ARE HAVING THIS PROBLEM.

Sep 30, 2020

VARIOUS WARNING SYMBOLS ON THE DASH WILL ILLUMINATE FOR NO REASON WHEN THE CAR IS OPERATING AND IS IN MOTION ON EITHER HIGHWAY OR CITY STREET. DIFFERENT SYMBOLS AT DIFFERENT TIMES. INCLUDED ARE LOW TIRE PRESSURE, DYNAMIC CONTROL, HILL START ASSIST, ABS. THESE WARNING LIGHTS WILL JUST COME ON EITHER BY THEMSELVES OR SEVERAL AT A TIME. THE ACCELERATOR PEDAL WILL ALSO BECOME NON-RESPONSIVE WHEN ATTEMPTING TO ACCELERATE WHILE IN MOTION IN TRAFFIC ON A CITY STREET. THE CAR WILL ACTUALLY START TO DECELERATE. PUMPING THE ACCELERATOR PEDAL HAS BROUGHT RESPONSIVENESS BACK. BRAKE LIGHTS WILL ALSO COME ON ON THEIR OWN WHEN THE CAR IS PARKED, ENGINE OFF, NOT OPERATING AND WILL COMPLETELY DRAIN THE BATTERY. CANNOT EVEN UNLOCK THE CAR WITH THE KEY FOB. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST MONTH.

Oct 10, 2019

+ 7 more complaints for this component

POWER TRAIN

12 complaints

Driving at night on interstate approximately 70 mph using adaptive cruise control. Suddenly engine revs higher and car slows down. Cruise control deactivates. Applying gas cause the engine to rev but car continues to slows down. Pulled to side of interstate. Infotainment system screen flashes to black then back on. Turned car off and back on again and behaved normally. Was able to continue driving with no issues. This same sequence of events also happened approximately one year ago. So this is the second occurrence. The first time I knew I had a bad O2 sensor so thought it may be related to that but the sensor has now been replaced and the same issue has reoccurred.

Dec 22, 2021

I have owned this vehicle since 2018 and at random times on the highway the engine will lose power and the car will drift to a halt. No warning signs beforehand and this has happened at various stages of highway drives. Pressing the accelerator will only cause the car to slow more. After each time I have had it towed to the nearest Subaru dealership and they cannot find any issues. I have read several other complaints on here describing the issue perfectly. It seems either Subaru cannot figure out whats wrong or simply doesn't care. I have been very lucky to have gotten to safety each time this has happened but I feel serious harm can be caused by this problem. My vehicle has been inspected by several different Subaru dealerships and I get the same runaround every time. The service reps cannot find anything wrong with the engine and no codes come up when they plug it in. Subaru needs to figure this out as there is clear documentation here that this is a large problem. This has forced me to sell what otherwise would be a good car and find something else.

Nov 19, 2021

2015 CROSSTREK. WAS DRIVING ON I476 IN PA ON A 35 DEGREE SUNNY DAY ON 2/6/2021 FOR ABOUT 3-5 MILES AT STEADY SPEED OF 65 MPH WHEN SUDDENLY THE CAR BUMPED (ALTHOUGH NOTHING WAS IN THE ROAD/NO POTHOLE) WITH A LOUD NOISE (NOTHING FLEW OFF CAR) AND ABRUPTLY SLOWED TO A CRAWL EVEN WITH FOOT STILL ON THE GAS. LUCKILY WE WERE IN THE RIGHT HAND LANE WITH AN OPEN SHOULDER TO SWERVE INTO OTHERWISE THE PERSON BEHIND US LIKELY WOULD HAVE SLAMMED INTO US (SEEING AS NO BRAKE LIGHTS WOULD HAVE GONE ON SINCE FOOT WAS ON THE GAS). TIRES, UNDERBELLY AND UNDER HOOD LOOKED FINE. 76K MILES. NEVER HAD ANY ISSUES WITH THE CAR WHATSOEVER OTHER THAN REAR WHEEL BEARINGS REPLACED DUE TO AGE A FEW MONTHS PRIOR. OTHERWISE JUST MAINTENANCE PER THE MAINTENANCE AND WARRANTY MANUAL. NO ISSUES OR INDICATIONS OF ANY PROBLEM LEADING UP TO IT AND JUST HAD THE SERPENTINE BELT REPLACED JUST DUE TO AGE (PRECAUTIONARY) THE DAY PRIOR. HAD MECHANIC GENERALLY INSPECT CAR THE DAY BEFORE WHEN BELT WAS BEING CHANGED BECAUSE PLANNED TO DRIVE TO NC THE END OF THAT WEEK. CALLED AAA WHO (AFTER 2 HR WAIT) TOWED TO OUR MECHANIC. OUR MECHANIC SPOKE TO CONCORDVILLE SUBARU (MELISSA B.) AND WE HAD IT TOWED THERE. WERE TOLD BY CONCORDVILLE, 'TRANSMISSION NEEDS TO BE REBUILT. THE GEARS JAMMED IN THE TRANSMISSION AND SOME BROKE AND THERE WAS SOME COLLATERAL DAMAGE. THE WARRANTY IS EXTENDED SO IT SHOULD BE COVERED AND I'LL WORK WITH THE SUBARU INSPECTOR TO HAVE THE COLLATERAL DAMAGE COVERED.' THE NEXT DAY WHEN THEY WERE TOLD BY US THAT WE HAD THE DIFFERENTIAL FLUID CHANGED (PER SUBARU MAINTENANCE SCHEDULE) THEY SAID IT'S PROBABLY A DIFFERENTIAL ISSUE SO WON'T BE COVERED AND IF WE WANT TO SEE IF THERE IS A TRANSMISSION ISSUE IT IS $1000 ALL IN FOR DIAGNOSTICS AND $8K FOR A TRANSMISSION REBUILD IF IT'S NOT COVERED 'AND I DOUBT THE INSPECTOR WILL APPROVE MORE THAN 25% BEING COVERED.' (MELISSA B.) (VIA EMAIL)

Feb 14, 2021

2015 CROSSTREK XR - CONCURRENT WITH COMPLAINT #11396151 AS A SUBARU OWNER WHO EXPERIENCED THE SAFETY ISSUE EXPRESSED IN THE ABOVE-REFERENCED COMPLAINT, I AM ALSO AN ATTORNEY WITH MASS TORT (DEFENSE) EXPERIENCE, AND WOULD LIKE TO KNOW: 1) WHY A SAFETY RECALL HAS NOT BEEN ISSUED WHEN MULTIPLE COMPLAINTS OF THE SAME FAILURE AND MANIFESTING RESULTS HAVE BEEN DOCUMENTED WITH THE NHTSA, AS THEY APPEAR TO MEET THE ELEMENTS FOR A RECALL SET FORTH IN NHTSA PUBLICATIONS.; 2) IF THE NHTSA GAVE SUBARU A 'PASS' BY NOT ISSUING A RECALL BECAUSE PERHAPS (?) SUBARU COUNTERED WITH BUT FOR THE GOV'S MODEL FEDERAL FUEL EFFICIENCY STANDARDS HAVING GONE INTO EFFECT IN 2012 IT WOULD NOT HAVE BEGUN EQUIPPING ITS VEHICLES WITH CVTS TO MEET THOSE FUEL EFFICIENCY STANDARDS. I.E., DID SUBARU CLAIM OR DID THE NHTSA BELIEVE THAT THE USE OF CVTS WAS URGED BY THE NHTSA, AND APPROVED BY THE NHTSA, AND THEREFORE THE NHTSA IS PARTLY RESPONSIBLE/LIABLE FOR ANY SAFETY ISSUES AND OCCURRENCES, AND PERHAPS CHOSE TO OVERLOOK THE SAFETY CONCERNS? (NOT SAYING THIS IS THE CASE- I'M ASKING IF IT IS THE CASE.) 3) WERE THERE ACCIDENTS THAT OCCURRED BECAUSE OF THIS ISSUE, AND DID ANY OF THOSE CAUSE INJURIES OR DEATHS HAVE RESULTED FROM SUCH ISSUES THAT WERE NOT REPORTED TO THE NHTSA. (CONSIDERING THE POSSIBILITY THAT WHEN ONE SEES A MANGLED VEHICLE THEY USUALLY DO NOT THINK, 'LET'S TAKE APART THE TRANSMISSION TO SEE IF IT FAILED' AS WELL AS CONSIDERING THAT THE LETTER OWNERS RECEIVED FROM SUBARU SAID THE WARRANTY WAS BEING EXTENDED FOR 'CUSTOMER SATISFACTION' AND THAT THERE WERE 'NO SAFETY CONCERNS' LEADING PEOPLE TO BELIEVE THERE WERE, IN FACT, NO SAFETY CONCERNS (DESPITE COMPLAINTS SHOWING ON THIS NTHSA COMPLAINT SITE?) 4) TO WHAT EXTENT HAS NTHSA INVESTIGATED THESE INCIDENTS? (OF TRANSMISSION FAILURES ABRUPTLY STOPPING VEHICLES IN THE MIDDLE OF EXPRESSWAYS AT 60-80 MPH? THANK YOU.

Feb 14, 2021

CV JOINTS WENT BAD AROUND 100,000 MILES WHEN WARRANTY EXPIRED. ALL FREEWAY DRIVING, EVEN THO CAR WAS PURCHASED FOR MORE OFF ROAD/UNPACKED ROAD USE, WHICH HASN'T HAPPENED MUCH. GUESS IF I DID USE IT MORE OFF ROAD THIS WLD HAVE HAPPENED EARLIER & BE COVERED UNDER WARRANTY. NEEDS TO BE A RECALL ON THIS ISSUE.

Nov 29, 2019

+ 7 more complaints for this component

ENGINE

11 complaints

While driving at normal operating speed, the vehicle experienced a sudden and complete loss of engine power with no prior warning. There were no dashboard alerts, warning lights, or check engine indicators before the failure occurred. The vehicle became immediately unsafe to operate and had to be pulled over in a main highway center lane divide. After inspection by a licensed mechanic, it was determined that the engine suffered catastrophic internal failure due to oil and engine coolant mixing. This resulted in complete engine failure and rendered the vehicle inoperable. The vehicle has been properly maintained with all routine oil changes and inspections completed on schedule. There was no indication of overheating or mechanical issues prior to the failure. The condition that caused the failure was not detectable through normal maintenance. The sudden loss of power without warning created a significant safety risk to the driver and surrounding traffic. Due to the nature of the failure, the engine requires full replacement, and both 12v and hybrid batteries were also damaged and require replacement. This incident raises concern regarding a potential latent defect related to the engine or cooling system, particularly given reports of similar issues in this model year.

Dec 23, 2025

Oil leaking into coolant system. Car has been through several repairs but the problem continues even after multiple repairs of possible source of leakage. Potential hazard or car catching on fire with leaking oil fluid.

May 17, 2024

On Sunday, 11 June I was driving from Brigatine, NJ back to Alexandria, VA. Just east of Baltimore around 11:45am, after about 2.5 hours of driving, I tried to accelerate on I-95. The car did not respond and after several seconds I realized I was slowing. I pulled off to the shoulder and once stopped the engine shut down before putting into park. I only received a check engine light, battery light, and fluid light after the car shut down. I tried to restart, but it would not catch or just sputtered. I waited a minute, tried again and it started but then went out about 20 seconds later. At that point I called AAA for a tow. After the tow was arranged, I started the car for a short time and pulled farther off the highway, then shut it down again. About 45 minutes or so later, I started the car and ran it for several minutes at idle while waiting for the tow truck. The AAA truck showed up, and I took the tow because I did not want to break down in one of the Baltimore tunnels. On 12 June, the Subaru dealership could not confirm any faults and could not replicate. I have no idea what the issue was. I did stop twice during that 2.5 hours for about 5 minutes each time (bathroom breaks). At the time I had about an 1/8th of a tank of gas in the car with 110 miles in range showing on the computer (figured I would make it home and refill then). Temperatures were warm. The Subaru dealership did not charge me for anything and told me they often get cases they cannot replicate.

Jun 13, 2023

The Engine of the car stopped while on the road. The car is available for inspection upon request. Due to the engine while driving in the middle of the road. The safety of others was at risk The problem was not reproduced by the dealer or by a service center. Yes the manufacturer inspected and failed to reproduce the failure Yes, The error message was “Check Hybrid System, Stop in a safe place, turn engine off, Switch Off, and Restart. Check Owners Manual”

Mar 02, 2023

The car has the temp light come on intermittently and then it never came on again. I opened the hood and a hose from the radiator to the overflow tank was not connected. I brought the car to a Subaru dealer. The technician found oil in the radiator of the car. I was told this could be a head gasket and the engine may need to be replaced. The car has around 75,000 miles on it.

May 19, 2022

+ 6 more complaints for this component

VEHICLE SPEED CONTROL

4 complaints

The contact owned a 2015 Subaru Crosstrek. The contact stated while driving 20-25 MPH and making a left in the roundabout of a residential road, she felt a rear impact and all the air bags deployed. The vehicle then accelerated unintendedly, veered to the right, jumped the curb, and crashed into a tree. The brake pedal was depressed but failed to respond. The contact stated that she sustained significant Hematomas on her left and right calves from the knee air bags deployment. The contact sought medical assistance, A police report was filed. Bystanders informed the contact that the vehicle was not rear-ended; however, the cause of the failure was undetermined. The vehicle was towed to an autobody shop where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and sent a field investigator who retrieved the EDR. The manufacturer then informed the contact that the vehicle had experienced a rear impact and responded as needed based on the EDR. However, the contact stated upon inspecting the vehicle after the accident, the rear of the vehicle did not display signs of a rear impact. The failure mileage was approximately 28,000.

Feb 02, 2023

Crash: 1

Injuries: 1

FROM A STOP OR AT LOW SPEEDS, WHEN YOU PRESS THE GAS PEDAL THERE IS A DELAY OF APPROXIMATELY 1.5 SECONDS BEFORE THE ENGINE RESPONDS. THIS IS PARTICULARLY DANGEROUS WHEN PULLING OUT INTO TRAFFIC FROM A DRIVEWAY, OR IF YOU NEED TO QUICKLY MANEUVER TO AVOID A COLLISION. SUBARU TECHNICIANS HAVE INSPECTED THE VEHICLE, AND THEY SAY NOTHING IS WRONG MECHANICALLY. I BELIEVE THIS IS A FLAW IN THE ECM PROGRAMMING. A QUICK GOOGLE SEARCH REVEALS HUNDREDS OF OTHER PEOPLE HAVE THE SAME PROBLEM WITH VARIOUS MODELS OF SUBARU. THERE ARE SEVERAL AFTERMARKET DEVICES WHICH CLAIM TO FIX THIS BY CONNECTING TO THE OBDII PORT AND CHANGING THE PROGRAMMING SO IT MATCHES THE ACCELERATOR PEDAL LINEARLY. ONE SUCH DEVICE IS HTTPS://WWW.SPRINTBOOSTERSALES.COM/SUBARU I SHOULD NOT HAVE TO RELY ON AN AFTERMARKET ACCESSORY TO ADDRESS A CRITICAL SAFETY ISSUE.

Nov 15, 2018

TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO REMAIN AT THE DESIRED SPEED AND INCREASED SPEED SUDDENLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (TUCSON SUBARU, 4901 N ORACLE RD, TUCSON, AZ 85704, (520) 422-2111) WHO REPLACED THE CRUISE CONTROL SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

Jul 26, 2017

AFTER REMOVING CAR FROM GARAGE, WHILE SLOWLY DRIVING UPHILL IN ALLEY (LESS THAN 15 MPH ), CAR ACCELERATED ON ITS OWN WHILE MY RIGHT FOOT WAS IN THE AIR ON THE WAY TO BRAKE TO SLOW DOWN FOR A TURN. THE CAR MOVED & SOUNDED AS IF ACCELERATOR HAD BEEN DEPRESSED, BUT IT WASN'T BY THE DRIVER! I WAS ABLE TO STOP THE CAR WITH THE BRAKE, BUT UNINTENDED ACCELERATION CAUSED CAR TO OVERSHOOT WHERE I WANTED IT TO GO BY SEVERAL FEET. IT DIDN'T COLLIDE WITH ANYTHING. I HEARD A "THUNK" BELOW CAR A COUPLE OF SECONDS BEFORE THE ACCELERATION. I BROUGHT CAR TO DEALER AT EARLIEST APPOINTMENT - OCT. 11. THEY SUGGESTED IT WAS THE CONTINUOUS VARIABLE TRANSMISSION. I KNEW CAR WELL ENOUGH TO KNOW WHAT I EXPERIENCED WAS NOT HOW CVT OPERATES & INSISTED ON SPEAKING TO SUPERVISORS. THEY HELPED ME OPEN AN INVESTIGATION BY SUBARU. I GAVE SUBARU WRITTEN CONSENT TO ACCESS THE CAR'S BLACK BOX. THEIR INSPECTOR (FROM BOSCH AUTOMOTIVE SERVICES) DOWNLOADED BLACK BOX & CAR'S OTHER COMPUTERS, PERFORMED A PHYSICAL INSPECTION & TEST DROVE. HE SAID IT WAS UNLIKELY TO BE CAUSED BY CVT OR THE CRUISE CONTROL, & FOUND NO DAMAGE UNDER CAR. ON 11/10/16, I GOT E-MAIL FROM SUBARU THAT NO DEFECTS WERE FOUND, NO DIAGNOSTIC TROUBLE CODES WERE STORED, & "THE VEHICLE IS OPERATING AS DESIGNED." I CALLED THE SIGNER, WHO STATED THE "IMPACT OF THE ACCELERATION WAS NOT ENOUGH TO STORE." SHE REFUSED TO PROVIDE ME COPIES OF THE COMPUTER PRINTOUTS OR ANY OTHER DOCS FROM INVESTIGATION, CLAIMING THEY ARE PROPRIETARY TO SUBARU, EVEN THOUGH THE DATA, AS PART OF CAR, BELONGS TO ME! WHILE CAR WAS OUT OF SERVICE OVER 30 DAYS, LEMONLAW DIDN'T TAKE CASE AS NO DEFECT WAS FOUND. I UNDERSTAND INTERMITTENT ELECTRONIC THROTTLE CONTROL PROBLEMS DON'T LEAVE DTC CODES. DON'T KNOW IF I CAN TRUST THIS CAR, AS MALFUNCTION'S CAUSE WAS NEVER FOUND. NHTSA SHOULD ISSUE REGS ON ELECTRONIC THROTTLE CONTROL SAFETY AS OWNERS CAN'T SUE!

Nov 18, 2016

STRUCTURE

3 complaints

While driving on the freeway (no overpasses) my sunroof suddenly exploded. when I was able to stop and look at the damage, the remaining part of the sunroof was arched upward. There was no evidence of an object having hit the glass.

May 06, 2024

Sunroof spontaneously exploded while driving 65mph on highway.

Dec 27, 2023

I WAS DRIVING DOWN THE HIGHWAY, AND ALL OF THE SUDDEN I HEARD A LOUD POP. I PULLED TO THE SIDE OF THE ROAD AND GOT OUT TO SEE THAT ME SUNROOF HAD EXPLODED.

Jul 19, 2020

SERVICE BRAKES

3 complaints

caliper seized and caught on fire, front passenger side. Was told by mechanic second Crosstreck this week with same problem.

Oct 14, 2021

Fire: 1

SOMETIMES WHEN PUSHING THE BRAKE PEDAL THE ABS LIGHT COMES ON AND WILL NOT ALLOW THE CAR TO SHIFT FROM PARK. OTHER TIMES MAY COME ON WHILE DRIVING. THE CAR ONLY HAS 25K MILES ON IT. I DON'T WANT TO DRIVE ANYWHERE AND GET STUCK THERE NOR DO I NEED A BRAKE PROBLEM IN SNOW AS I LIVE IN NEW YORK STATE. AFTER READING ONLINE IT SEEMS TO BE NOT AN UNCOMMON ISSUE BUT MORE IMPORTANTLY IT IS A SAFETY ISSUE. AFTER SHUTTING THE CAR ON AND OFF MULTIPLE TIMES THE ABS LIGHT GOES OUT AND THE CAR IS THEN ABLE TO SHIFT. AGAIN I DON'T NEED TO WORRY ABOUT MY PERSONAL SAFETY OR SAFETY OF THE PASSENGERS IN MY CAR.

Aug 07, 2018

THE BRAKE SWITCH FAILED CAUSING THE VEHICLE TO BE STUCK IN PARK. SUBARU HAS A RECALL ON THE BRAKE SWITCH, BUT MY CAR IS NOT COVERED UNDER THAT RECALL. RECALL 15V366000. THIS IS A KNOWN PROBLEM WITH SUBARU AND THE DEFECT SHOULD BE COVERED.

Jul 18, 2017

AIR BAGS

3 complaints

The contact owned a 2015 Subaru XV Crosstrek. The contact stated while driving 15 mph, they pulled up to a red light and stopped, when the light turned green the contact was making a right turn when a 26-foot truck ran thru the light and crashed into the front driver side of the vehicle. The air bags did not deploy. There were no warning lights illuminated on the vehicle. The contact sustained an injured neck, bruises, and a muscle tear in the left side of their chest. There was medical treatment at the scene where the ambulance took the contact to the hospital by ambulance. A police report was filed. The vehicle was towed to a tow yard where the contact insurance company inspected the vehicle and deemed the vehicle as a total loss. The manufacturer was not made aware of the failure The failure mileage was approximate 55,000.

Aug 10, 2021

Crash: 1

Injuries: 1

AIR BAG LIGHT STAYED ON AFTER TURNING THE CAR ON AND STAYED LITE WHILE I CONTINUED TO DRIVE HOME. NO COLLISION OR INJURY TO VEHICLE OCCURRED BETWEEN THE TIME THE CAR WAS TURNED ON AND THEN TURNED OFF AT HOME. ALSO NO ACCIDENT HAS HAPPENED IN MY TIME OWNING THE VEHICLE.

Dec 30, 2020

WHILE IN MOTION, AIRBAG WARNING LIGHT ON DASHBOARD WILL ILLUMINATE. CONCURRENTLY THE PASSENGER AIRBAG INDICATOR LIGHT WILL TURN TO "OFF". THIS HAPPENS INTERMITTENTLY WHILE DRIVING. THE LIGHTS DO NOT GO OFF OR RETURN TO "ON" UNTIL THE CAR IS RESTARTED.

Aug 13, 2019

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

3 complaints

SINCE I BOUGHT THIS 2015 CROSSTREK IN 2015 THERE HAVE BEEN MULTIPLE TIMES WHERE I HAVE PULLED OUT AND THE VEHICLE PAUSES. LIKE THERE IS NO POWER OR IT IS TAKING A BREATH. NO MATTER THE PRESSURE ON THE ACCELERATOR IT DOES NOT GO. THEN LIKE A GASP IT STARTS TO PICK UP SPEED. DOES NOT SHUT OFF BUT ZERO POWER. IT HAPPENS REGARDLESS THE WEATHER, LENGTH OF TIME CAR HAS BEEN RUNNING. IT HAS CAUSED ME A NARROW MISS BEFORE BECAUSE I COULD NOT GET INTO MY LANE. I WAS PULLING INTO TRAFFIC FROM A SLOW SPEED MOST TIMES. ONCE IT HAPPENED WHILE IN TRAFFIC DRIVING.

Apr 20, 2021

I WAS DRIVING MY 2015 SUBARU CROSSTREK. I HAD BEEN ON THE HIGHWAY FOR AN HOUR. I WAS GOING ABOUT 78MPH. THE CAR SUDDENLY STARTED GETTING LOUD AND THE TACHOMETER WAS REVVING DOWN. IT WENT QUICKLY FROM 3 TO 0 AND IMMEDIATELY SHUT DOWN. WHEN I REALIZED IT WAS REVVING DOWN AND GETTING LOUDER I BEGAN TO SHIFT TOWARDS THE LANES ON THE RIGHT TO THE BREAK DOWN LANE. MY CAR DIDN'T MAKE IT. IT WAS ABOUT 3 MIN FROM WHEN I REALIZED SOMETHING WAS WRONG. I GOT STUCK IN THE LANE RIGHT NEXT TO THE PASSING LANE WITH 2 OTHER LANES ON THE RIGHT OF ME TO GET TO THE BREAKDOWN LANE. MY CAR HAD POWER, MY HAZARDS WERE ON, MY RADIO WAS ON, MY WINDOWS OPENED AND THE CAR WOULDN'T TURN ON. I GOT MY CAR TOWED TO MY MOMS AND IT TURNED ON AT ARRIVAL ABOUT 14 MIN AFTER IT SHUT DOWN ON ME. I WAS ABLE TO DRIVE IT HOME 14 MIN AWAY AND THEN DRIVE IT 35 MIN TO A SUBARU DEALER. THE DEALER SAYS ITS THE BATTERY BUT IT DOESNT MAKE SENSE TO ME IF THE CAR IGNITION WOULDN'T GO ON BUT LIGHTS RADIO AND WINDOWS WORKED AND 15 MIN LATER THE CAR TURNED ON AND DROVE LIKE NOTHING HAPPENED.

Aug 13, 2020

CAR STALLED AND DIED WHILE DRIVING ON FREEWAY TRAVELING 75MPH. FELT LIKE THE TRANSMISSION SHIFTED INTO A LOW GEAR AND THE RPM'S REVVED. CAR IMMEDIATELY LOST POWER AND FORTUNATELY I WAS ABLE TO SAFELY MOVE TO FREEWAY SHOULDER. CAR WOULD NOT START AND HAD TO BE TOWED BUT ALL ELECTRICAL STILL FUNCTIONED. I WAS LOW ON GAS BUT NOT OUT. I WAS ON FREEWAY AT 11:30PM JUST OUTSIDE DETROIT WHEN THIS OCCURRED. RIDICULOUSLY UNSAFE. VEHICLE IS CURRENTLY AT DEALER AND WILL BE LOOKED AT 8/14/2018. INCIDENT 8/9/2018. EXACT SAME SYMPTOMS HAPPENED TO THE SAME VEHICLE 6 MONTHS AGO. CAR DIED ON FREEWAY TRAVELING 75MPH, RPM'S REVVED, GOT SAFELY TO SHOULDER. VEHICLE TOWED. CAR STARTED NEXT MORNING AND NO ERROR CODES FOUND. EVEN MORE COMPELLING, THE ENGINE DIED 3 OTHER TIMES WHILE DRIVING AT LEAST 45MPH, SAME SENSATION OF ENGINE GOING INTO LOWER GEAR, RPM'S INCREASED TO 5000+, CAR DIES, ELECTRICAL WORKS. CAR WAS ABLE TO RESTART AFTER 10-15 MINUTES OF REST. THESE 3 INCIDENTS ARE NOT DOCUMENTED BECAUSE I WAS NOT TOWED AND DID NOT TAKE THE VEHICLE IN FOR SERVICE. I WISH I HAD. I AM REPORTING FOR THE MOST RECENT INCIDENT OF 8/9/2018. (I FEEL LIKE I'M SHOUTING WITH ALL CAPS. I AM SHOUTING BECAUSE THIS NEEDS TO BE FIXED!)

Aug 14, 2018

POWER TRAIN,ENGINE

3 complaints

TL* THE CONTACT OWNS A 2015 SUBARU CROSSTREK. WHILE DRIVING 80-85 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITHOUT WARNING. IN ADDITION, THE TACHOMETER INCREASED TO HIGH AND THE SPEEDOMETER DECREASED. WHEN THE VEHICLE WAS RESTARTED, IT PERFORMED AS DESIGNED. THE VEHICLE WAS TAKEN TO SUBARU OF KENNESAW (905 ERNEST W BARRETT PKWY NW, KENNESAW, GA 30144, (770) 419-9800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR1-46572013025 AND EXTENDED THE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 65,300. THE VIN WAS INVALID.

Aug 08, 2019

MY CAR HAS BEEN LEAKING FOR A LONG WHILE NOW. I DIDN'T EXPECT IT TO HAPPEN BUT WHEN RECENTLY I SAW SMALL DROPS OF OIL, I TOOK IT TO MY LOCAL DEALERSHIP. THEY SAID MY CAM BOX SEAL WAS LEAKING AND THEN I WENT INTO MORE RESEARCH. I FOUND OUT THAT THIS IS ACTUALLY A COMMON ISSUE FROM MY FELLOW CROSSTREK OWNERS. THIS ISNT ACCEPTABLE AT ALL BECAUSE THIS DOESNT MAKE THESE RELIABLE ANYMORE. IT'S NOW A HEADACHE AND TROUBLE ON THE ROAD. THIS ISSUE SHOULD BE THOUGHT OVER IN RESPECT TO US THE CONSUMERS. THE CROSSTREK ARE A VERY POPULAR CAR THAT PEOPLE LOVE INCLUDING ME BUT THIS PROBLEM GIVES EVERYONE OF US TO COMPLAIN TO HAVE IT FIXED.

Feb 07, 2019

TAKATA RECALL FOR THE PAST YEAR I HAVE BEEN CHECKING MY MOTOR OIL AND REFILLING AS NEEDED. LEARNING TO BE A CAR MECHANIC IS ONE OF MY HOBBIES THAT I LIKE TO DO. IN DOING SO, I ALWAYS CHECK MY CAR AND MAKE SURE ITS UP AND RUNNING WITH NO ISSUES. I HAVE CONSTANTLY NOTICE THAT THERE WAS SOME OIL UNDER THE ENGINE WHETHER OLD OR FRESH. THEN JUST RECENTLY I WENT TO MY LOCAL SUBARU DEALERSHIP TO FINALLY GET TO THE BOTTOM OF IT. AS A RESULT I LEARNED THAT THE CAM BOX SEAL IS LEAKING. I THEN DID MY RESEARCH ON IT AND FOUND OUT THAT IT'S A COMMON ISSUE AMONG OTHER SUBARU OWNERS AND THAT OTHER CAR BRAND USES GASKETS IN WHICH IT LASTS LONGER. IN MY VIEW, OTHER OWNERS MAY NOT KNOW HOW OR WHEN TO CHECK UNDER THEIR CAR FOR THESE KIND OF ISSUES AND THIS CAN LEAD TO THE ENGINE NOT HAVING ENOUGH OIL TO BURN AND BREAKING DOWN OR SIMILAR SITUATIONS. IT MAY NOT BE A SHORT TERM EFFECT BUT IF IT CAN BE PREVENTED IT SHOULD BE.

Jan 14, 2019

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

Pressing the horn button on the steering wheel does not sound the horn. However, pushing the “lock” or “panic” button on the key fob still makes the horn beep. So the horn itself works, but pressing on the steering wheel does absolutely nothing. Other buttons on the steering column still work (cruise control, radio controls, etc). Only pressing the horn button doesn’t work thus making me unable to alert other drivers of my presence if they are drifting toward me. This has not been evaluated by a mechanic or dealer yet as I do not have the money to do so. However, a simple search on Reddit will show you that many others are experiencing this with their Subaru Crosstreks. There were no symptoms or issues that led to this. It simply stopped working one day. And I am not someone who hits their horn very often so this is not an overuse issue. Once the horn button stopped working on the steering wheel, it has not worked since. I have not had the ability to alert drivers with my horn for over a month.

Apr 09, 2025

2015 SUBARU XV CROSSTREK LIMITED WITH AUTO CLIMATE CONTROLS AFTER SITTING FOR 3 DAYS I STARTED VEHICLE AND HAD NO HVAC CONTROL, VEHICLES HAS 80,000 MILES. I DISCONNECTED THE BATTERY AFTER DRIVING 80 MILES HOPING THE COMPUTER GLITCHED AND WOULD RESET THE CONTROLS, STILL NO CONTROL OF HVAC SYSTEM

Feb 04, 2019

STEERING

2 complaints

The steering wheel goes to the left so if you take your hands off the wheel for one second it just totally goes to the left. I’m afraid I might get into an accident I’m having it looked at by a Subaru dealer in tomorrow which is February 14th. It’s been doing this for about a year. It didn’t start out as bad as it is now and there were no warning lights that came on. I read on the Internet many other people with the same make & model but the year varies of 2015 cross treks have had this problem and there has been no recalls. I did get a recall in the mail, but it’s a recall that is optional that the power steering box could crack.

Feb 13, 2023

DURING THE MORNING AND SOMETIMES IN THE AFTERNOON AS I START THE VEHICLE THE STEERING LIGHT COMES ON AND THE VEHICLE IS NOT ABLE TO BE STEERED. THIS HAS HAPPENED MULTIPLE TIMES AND I BROUGHT IT TO THE SUBARU DEALERSHIP BECAUSE THE VEHICLE IS STILL UNDER MANUFACTURES WARRANTY. LAST WEEK THE DEALERSHIP CALLED AND STATED IT WAS REPAIRED, I HAVE ALL THE RECORDS. AS MY PREGNANT WIFE AND I GOT INTO THE VEHICLE I STARTED THE CAR TO LEAVE AND THE STEERING LIGHT WAS ON AGAIN, AND I COULD NOT STEER THE VEHICLE. I AM NOW VERY AFRAID THIS WILL HAPPEN WHILE I AM DRIVING. I HAVE NOT CONFIDENCE IN THE CAR AND THE DEALERSHIPS ABILITY TO FIX THE ISSUE AND THE VEHICLE SITS AT THE SUBARU DEALERSHIP IN ROSEVILLE CA CURRENTLY. ON ALL OCCASIONS THE VEHICLE WAS STATIONARY, BUT THERE ARE INCIDENTS WHERE OTHER SUBARU DRIVES HAVE EXPERIENCED THIS ISSUE WHILE DRIVING. I HAVE MANY RECORDS THAT CAN BE REVIEWED.

Jan 22, 2018

WHEELS

2 complaints

Right rear wheel bearing failure at around 71,000 miles. Loud, humm occurs around at around 35 mph and above.

Jan 19, 2022

At approximately 67,300 miles, while performing routine maintenance, my mechanic discovered that my front wheel bearing set needed replacing. Soon after that, I heard a noise coming from the rear of the vehicle. At first, my mechanic couldn't diagnose the problem. When the noise got louder, I returned to my mechanic, and he discovered that the wheel bearings in both of my rear wheels needed replacing. The vehicle had 81,565 miles at the time he replaced them. With some internet research, I found that many Subaru owners with the same vehicle had experienced the same problem. I also found a bulletin from Subaru describing a faulty rear wheel backing plate (Bulletin # 05-70-19). If Subaru had notified me of the defect, I could have had it promptly replaced. Instead, they risked my safety, as a wheel could have stopped while I was driving. I chose not to take it to the dealer, because it is a 1.5 hour drive from my home, on a remote highway. Diagnosis and repair would have been separate appointments, 2 weeks apart, and the dealer told me the chance of reimbursement was 50%. This vehicle is available for inspection.

Jul 16, 2021

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

I NOTICED THAT WHEN GOT TO ACCELERATE FROM STOPING THAT CAR WON'T GO. WHEN I HIT THE GAS THE VEHICLE MOVES ONLY A LITTLE AND IF I PUSH MY FOOT ON THE ACCELERATION PEDDLE HARDER AND ALL THE WAY DOWN THE VEHICLE ACTUALLY SLOWS DOWN. IT HAPPENED THIS MORNING ON CITY STREET ROADS NOT GOING ANY FASTER THAN 45MPH. THE ONLY WAY TO GET IT TO GO AGAIN IS TAKING MY FOOT OFF THE GAS PEDDLE AND RE PLACING IT AND IT THEN WILL GO BACK TO ACCELERATE AS IT SHOULD WHEN I PRESS THE GAS PEDDLE. I HAVE GOTTEN IT LOOKED AT SUBURU DEALERSHIP AND THEY WERE UNABLE TO FIGURE OUT THE PROBLEM. IT HAPPENED TO ME TWICE THIS MORNING. ONCE WHEN TURNING OFF MY STREET TAKING A RIGHT TRYING TO ACCELERATE TO 25MPH AND THEN ANOTHER WHEN TRYING TO ACCELERATE AFTER A STOP LIGHT ON A 45 MPH ROAD. I WILL BE REPORTING IT FROM NOW ON EVERY TIME IT HAPPENS. THIS IS VERY UNSAFE, IT COULD EASILY CAUSE AN ACCIDENT. THANK GOODNESS NO ONE WAS RIGHT BEHIND AT THOSE MOMENTS WHEN I WENT TO ACCELERATE.

May 06, 2021

TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. WHILE DRIVING AND RELEASING THE BRAKE PEDAL, THE VEHICLE HESITATED TO ACCELERATE FOR APPROXIMATELY FOUR SECONDS WITHOUT WARNING. THE VEHICLE WOULD THEN RESUME NORMAL OPERATION. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SERVCO TOYOTA HONOLULU (2850 PUKOLOA ST #200, HONOLULU, HI 96819, (808) 564-1100) TO BE DIAGNOSED, BUT A FAILURE CODE WAS NOT FOUND. THE VEHICLE WAS ALSO TEST DRIVEN, BUT THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.

Sep 16, 2019

FUEL/PROPULSION SYSTEM

2 complaints

I WAS DRIVING NORTH ON HIGHLAND AVENUE, JUST AFTER 7 AM, THURSDAY, JULY 11, WHEN SUDDENLY THE VEHICLE LOST ACCELERATION, THE RPMS WENT LOW, AND THE VEHICLE DIED. NO WARNING LIGHTS OR INDICATIONS OF A PROBLEM BEFORE THE EVENT. THIS LEFT ME STRANDED BETWEEN 35TH AND 31ST STREET DURING THE BUSY RUSH HOUR PERIOD. UNABLE TO RESTART. TOW INTO THE DEALER. FUEL PUMP FAILURE WAS DETERMINED TO BE THE CAUSE. THIS WAS ALARMING FROM A SAFETY STANDPOINT BECAUSE WITHOUT WARNING THE VEHICLE STOPPED OPERATING, LEAVING ME STUCK IN RUSH HOUR TRAFFIC HAVING TO SIGNAL APPROACHING DRIVERS TO AVOID MY STALLED CAR. IT WOULD HAVE BEEN WORSE IF THE EVENT HAPPENED IN THE MIDDLE OF A BUSY INTERSECTION. WHAT'S MORE, WITH A LITTLE OVER 63000 MILES ON THE VEHICLE, THE PUMP FAILURE OCCURRED LONG BEFORE THE VEHICLES EXPECTED OPERATIONAL LIFE. I VIEW THIS PUMP FAILURE INCIDENT AS A SERIOUS SUBARU PRODUCT MANUFACTURING DEFECT CAPABLE OF ENDANGERING THE LIVES OF DRIVERS, PASSENGERS AND FELLOW TRAVELERS ON OUR STREETS AND HIGHWAYS.

Jul 16, 2019

JANUARY 1ST 2016 DRIVING BACK TO MIAMI FROM NORTH CAROLINA ON THE FLORIDA TURNPIKE AND NEAR KENDALL/MIAMI AT APPROXIMATELY 40 MPH THE GAS PEDAL STOPPED WORKING WHILE THE CAR WAS STILL ON, NO RED LIGHTS ON THE DASH BOARD, AND AFTER A FEW SECONDS THE ENGINE SHUT OFF. I WAS IN THE MIDDLE OF A CONSTRUCTION AREA AT NIGHT, IN THE POURING RAIN STOCK IN THE MIDDLE OF THE HIGHWAY. FORTUNATELY A PASSING BY STATE FARM ROAD ASSISTANCE TRUCK SAW ME AND CAME TO MY AID PUSHING ME TO THE SIDE OF THE ROAD. AFTER HOUR AND MANY ATTEMPTS THE ENGINE STARTED AND I CONTINUED DRIVING WITHOUT A PROBLEM. AUGUST 7TH 2016 DRIVING BACK TO MIAMI FROM NORTH CAROLINA ON THE FLORIDA TURNPIKE JUST SOUTH OF JUPITER FLORIDA AT APPROXIMATELY 70 MPH, SAME THING HAPPENED AGAIN; WHILE ON THE LEFT LANE THE GAS PEDAL STOPPED WORKING, ENGINE STILL ON, NO RED LIGHTS ON THE DASH BOARD AND SECONDS LATER ENGINE SHUT OFF. I WAS ABLE TO CRUISE TO THE RIGHT SIDE AND AFTER DOZENS OF ATTEMPTS AND AN HOUR AND 15 MINUTES THE ENGINE STARTED AND I CONTINUED DRIVING WITHOUT A PROBLEM. BOTH INCIDENTS HAVE HAPPENED AFTER THE VEHICLES HAS BEEN DRIVING 10 PLUS HOURS. I TRAVEL TO NORTH CAROLINA BY MYSELF OFTEN AND THIS PROBLEM IS VERY DANGEROUS. I HAVE BEEN VERY LUCKY SO FAR THAT NO ONE HAS REAR ENDED ME YET BUT CAN'T GUARANTEE I WILL BE SO LUCKY NEXT TIME DRIVING AMONG 18 WHEELERS AT HIGH SPEEDS ON THE FL TURNPIKE AND I-75. I TOOK THE 1ST INCIDENT AS A ONETIME THING BUT OBVIOUSLY IT IS NOT; THE VEHICLE HAS BEEN AT SUBARU OF PEMBROKE PINES FOR A COUPLE OF DAYS BUT SO FAR THEY HAVE NOT FOUND ANYTHING WRONG.

Aug 15, 2016

SUSPENSION

1 complaint

UNKNOWN exact cause. Rear end of vehicle suddenly appears lower than normal. Suspension seems to be issue. Feels as though vehicle lost suspension in rear with no obvious outward cause. Awaiting inspection at dealership. Does not seem safe to drive in current condition with unknown cause of issue at this time. having vehicle towed to dealership for further diagnostics today.

Nov 10, 2025

STRUCTURE,UNKNOWN OR OTHER

1 complaint

Sunroof exploded for no reason Comments: My son was driving on freeway in Durham North Carolina last night, our 2015 Subaru Crosstrek XV Touring’s sunroof just exploded for no reason at [XXX] in [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 09, 2025

POWER TRAIN,ELECTRICAL SYSTEM,SEAT BELTS

1 complaint

Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front passenger seat belt locked and will not release, no one can sit in front seat. After purchasing the car, and having so many issues, checked the fluid and there was not a drop of oil on the dipstick. Nothing but problems with car from the date of purchase.

Dec 13, 2022

TIRES

1 complaint

I bought in 2019 4 brand new car tires (Continental TureContact 225/55 R17) at Discount Tires still have receipt. Tires are maintained on a regular bases (rotation and alignment check). I noticed a vibration in my steering wheel and ask my garage to check alignment. He stated alignment is good but he saw on the 2 front tires that there is belt separation. In all my life I never had this happen before. I was told by my garage that looks like a manufacturing problem. This is dangerous and needs to be addressed and Continental needs to be held accountable for this. I went back where I bought the tires with my receipt and told them they need to check all 4 tires for this defect. For right now I cannot drive the car until Discount Tires takes a look at it. These tires have an 80,000 Miles warranty. If I wouldn't been so attentive to my car and tires I and its mechanical, I never would have known, that I am driving my car with unsafe manufactured tires. One question: How difficult is it to manufacture good and SAFE products? DO IT RIGHT THE FIRST TIME!!

Aug 20, 2021

STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

WHILE IN MOTION AT APPROXIMATELY 65MPH ON THE HIGHWAY HOOD LATCH FAILED AND HOOD FLEW UP AND SMASHED INTO WINDSHIELD, SHATTERING GLASS ALL OVER AND PUSHING WINDSHIELD IN TOWARDS DRIVER. FRONT WINDSHIELD VIEW WAS COMPLETELY OBSTRUCTED AND DRIVER WAS UNABLE TO SAFELY PULL TO SHOULDER. VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO HOOD, HOOD HINGES, WINDSHIELD AND FENDERS. SUBARU HAS HISTORY OF LAWSUITS AND RECALLS REGARDING FAILED HOOD LATCH. POLICE REPORT IS AVAILABLE.

Apr 07, 2021

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

WHEN I GO TO PARK AND TURN OFF THE KEY IT LOCKS HALF WAY AND WON'T COME OUT. HAVE TO REVERSE AND PULL FORWARD SOMETIMES SEVERAL TIMES BEFORE IT WILL TURN COMPLETELY OFF. SUBARU HAS A TECHNICAL SERVICE DATE: 03/15/18 16-112-18R REVISED BULLETIN ABOUT AN ISSUE WITH THE "SHIFT SELECTER MECHANISM." SUBARU IS AWARE OF THE PERSISTENT PROBLEM, BUT HAS NOT ISSUED A RECALL.

Oct 05, 2020

VISIBILITY,UNKNOWN OR OTHER

1 complaint

REAR VIEW MIRROR FELL OFF THE WINDSHIELD IN 2018 LEAVING A LARGE AREA OF BROKEN GLASS I MADE CONTACT WITH THE DEALERSHIP AND WAS ADVISED THAT I WOULD HAVE TO CONTACT MY INSURANCE COMPANY. I HAD THE WINDSHIELD REPLACED. IT FELL OFF AS I WAS DRIVING AND WAS ADJUSTING THE MIRROR. *TR

Jun 22, 2020

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

REVERSE LIGHTS AND REAR VIEW CAMERA WILL NOT TURN OFF. THEY STAY ON IN DRIVE, NEUTRAL, PARK AND THE MANUAL MODE. I'VE BEEN TO THE SUBARU DEALER AND ANOTHER MECHANIC AND THEY CANNOT RESOLVE WITHOUT MAJOR LABOR HOURS TO LOOK INTO THE ISSUE. THIS IS EXTREMELY DANGEROUS. CARS BEHIND ME WILL BELIEVE I AM REVERSING INTO THEM SINCE THE LIGHTS ARE ALWAYS ON (THEY MAY DECIDE TO TAKE UNNECESSARY EVASIVE ACTION). THIS IS ALSO BLINDS DRIVERS WHO ARE BEHIND ME AS THE BRIGHT REVERSE LIGHTS ARE ALWAYS ON. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS IS NOT SAFE. THIS HAPPENS IN MOTION, IN PARK, ETC. I'VE DONE NO MODIFICATIONS TO THIS CAR AND THIS CAR HAS NEVER BEEN JUMP STARTED. I WOULD BE HAPPY TO UPLOAD VIDEOS OF THIS INCIDENT OCCURRING AS I HAVE MANY. WITH THE REVERSE CAMERA STAYING ON THE CAR'S INFOTAINMENT CENTER IS RENDERED USELESS. THIS IS ALSO EXTREMELY DISTRACTING WHILE DRIVING AS YOU HAVE TO DEAL WITH A CONSTANT VIDEO FEED OF WHAT'S BEHIND YOU.

Dec 07, 2019

EXTERIOR LIGHTING,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. WHILE DRIVING VARIOUS SPEEDS OR WHEN ATTEMPTING TO START THE VEHICLE, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE PROPERLY. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO TURN THE VEHICLE OFF FOR THIRTY MINUTES TO ONE HOUR OR MORE IN ORDER TO RESUME NORMAL OPERATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING) APPROXIMATELY ONE YEAR AGO. AT THAT TIME, THE VEHICLE WAS TAKEN TO DICK HANNAH SUBARU (7407 NE VANCOUVER PLAZA DR, VANCOUVER, WA 98662, (360) 605-1520) FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE BRAKE LIGHT SWITCH WAS REPLACED OVER EIGHT TIMES BY TWO DIFFERENT DEALERS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 3,000.

Sep 11, 2019

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I WAS DRIVING ON THE INTERSTATE GOING 75 MPH, PASSING ANOTHER VEHICLE, WHEN THE CAR RAPIDLY LOST SPEED AND REVVED TO 5500 RPM. THE VEHICLE CONTINUED TO LOSE SPEED AND WOULD NOT RESPOND WHEN I PRESSED DOWN ON THE ACCELERATOR. I HAD TO QUICKLY PULL TO THE LEFT SHOULDER. LUCKILY, THE CAR BEHIND ME WAS PAYING ATTENTION AND WAS ABLE TO SLOW DOWN AND NOT HIT US. I TURNED THE CAR OFF AND LUCKILY THE VEHICLE DID RESTART. MY FUEL LIGHT HAD JUST TURNED ON MINUTES BEFORE THIS BUT I STILL HAD 60 MILES TO GO BEFORE EMPTY. I WAS PLANNING ON EXITING TO REFUEL BEFORE THIS HAPPENED. I STILL DO NOT KNOW WHAT CAUSED THIS TO OCCUR. I LEFT A MESSAGE WITH THE DEALERSHIP AND I AM AWAITING A RETURN PHONE CALL TO HAVE THE VEHICLE ASSESSED.

Jul 27, 2019

EXTERIOR LIGHTING

1 complaint

TL* THE CONTACT OWNS A 2015 SUBARU XV CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MID HUDSON SUBARU (1715 U.S. 9, WAPPINGERS FALLS, NY 12590, (845) 296-1152) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS JULY 17, 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Apr 25, 2019

AIR BAGS,SEATS

1 complaint

I SPILLED 3-4 OUNCES OF COFFEE ON MY FRONT PASSENGER SEAT. A SHORT TIME LATER, THE SRS AIRBAG WARNING LIGHT APPEARED ON THE DASH AND MY PASSENGER SEAT WOULD NO LONGER RECOGNIZE THAT A PASSENGER WAS SEATED IN THE PASSENGER SEAT (PASSENGER AIRBAG OFF LIGHT WOULD NOT SWITCH TO ON WHEN A PASSENGER WAS SEATED). I CALLED MY LOCAL SUBARU DEALERSHIP AND I WAS TOLD THAT THE PASSENGER SENSOR IN THE PASSENGER SEAT WAS VERY SENSITIVE AND THAT MOISTURE COULD INTERFERE WITH IT AND DISABLE THE PASSENGER AIRBAG UNTIL THE SENSOR DRIES. APPARENTLY THIS HAPPENS FREQUENTLY. THIS SEEMS EXTREMELY DANGEROUS IN ANY CAR, BUT ESPECIALLY A SUBARU WHICH IS MARKETED AS AN "OUTDOORS" OR "ADVENTURE" CAR WHERE WET PEOPLE/DOGS/EQUIPMENT COULD REGULARLY BE IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS RUNNING AND STATIONARY WHEN THE WARNING LIGHT APPEARED ON MY DASH.

Jan 16, 2019

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

I WAS DRIVING ON A 2 LANE HIGHWAY GOING 55MPH. MY KNEE BUMPED THE STEERING COLUMN AND AT THAT MOMENT THE DASH WENT BLANK, I LOST POWER STEERING AND BRAKES. I WAS ABLE TO PULL OVER ONTO THE SHOULDER BEFORE THE STEERING LOCKED UP. I HAD NO IDEA WHAT HAD JUST HAPPENED. AFTER AWHILE I DISCOVERED THE CAR WOULD RESTART AND DROVE THE REMAINING 20 MILES HOME WITH NO PROBLEM. IT WASN'T UNTIL I CALLED THE DEALER THE NEXT DAY AND LOOKED ONLINE THAT I REALIZED WHAT HAD HAPPENED. I'M SHORT , 5'1' AND HAD THE STEERING COLUMN AT THE LOWEST POSITION AND THE SEAT FORWARD. I'VE MOVED THE COLUMN TO THE NEXT SETTING HIGHER AND BELIEVE THIS PROBLEM IS NOW UNLIKELY TO RECUR. THE LOWEST COLUMN POSITION SHOULD BE ELIMINATED . DANGEROUS!!

Dec 14, 2018

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHEN STARTING THE VEHICLE, THE ABS, HILL ASSIST, AND VEHICLE DYNAMICS CONTROL LIGHTS ALL LIGHT UP AND LOCK DOWN THE CAR. WILL CONTINUE TO DRIVE BUT THE NEXT TIME THE CAR IS STARTED, IT MAY NOT BACK UP OR GO IN DRIVE AGAIN.

Sep 17, 2018

FORWARD COLLISION AVOIDANCE

1 complaint

TL* THE CONTACT OWNS A 2015 SUBARU CROSSTREK. WHILE DRIVING 65 MPH, THE EYESIGHT DRIVER ASSIST SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE HOME, TURNED OFF AND RESTARTED THE VEHICLE, AND THE INDICATOR DIMMED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO BERTERA SUBARU OF HARTFORD (111 WESTON ST, HARTFORD, CT 06120, (888) 865-1393) WHERE IT WAS DIAGNOSED THAT THE EYESIGHT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

Jan 30, 2018

ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

AT 37,801 MILES, THE BRAKE SWITCH COMPONENT FAILED ON MY 2015 SUBARU XV CROSSTREK. THE HILL ASSIST, ABS, AND TRACTION CONTROL LIGHTS ALL CAME ON. WHEN I PARKED THE VEHICLE AND SHUT IT OFF, IT REFUSED TO COME OUT OF PARK, LEAVING THE VEHICLE STRANDED. THIS APPEARS TO BE A KNOWN ISSUE WITH THIS PART, HOWEVER, THERE IS NO RECALL AT THIS TIME.

Sep 25, 2017

AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

AS DRIVER WAS PARKING IN FRONT OF HER HOME, VEHICLE ACCELERATED IN RESPONSE TO BRAKING AND RAMMED INTO FRONT PORCH, ABOUT 60 FEET AWAY. DESPITE FORCE OF COLLISION, NO AIRBAGS DEPLOYED.

Dec 09, 2016

Crash: 1

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

ON MONDAY 09/05/2016 IN GETTYSBURG, PA ON A FLAT SURFACE THE ABS WARNING LIGHT, HILL ASSISTANCE WARNING LIGHT, AND VEHICLE DYNAMICS CONTROL INDICATOR LIGHT FLASHED ON MY SCREEN. I PULLED OVER AND TURNED OFF THE VEHICLE TO READ THE MANUAL REGARDING THE WARNINGS AS INDICATED ON THE MESSAGE I RECEIVED. WHEN I RESTARTED THE VEHICLE ALL THE WARNING INDICATOR LIGHTS DISAPPEARED. ON 09/07/2016 THE SAME WARNING LIGHTS AND MESSAGES APPEARED. I TOOK THE VEHICLE TO WHERE WE PURCHASED IT USED AND THEY ADVISED THEY WILL CONTACT ME. I ALSO STOPPED AT THE LOCAL SUBARU DEALER AND INFORMED THEM OF MY CONCERNS. THEY ADVISED IT COULD BE THE BRAKE LIGHT SWITCH BUT UNSURE WITHOUT RUNNING THE DIAGNOSTICS TEST. THEY ALSO ADVISED ANOTHER CROSSTREK CAME IN WITH THE SAME ISSUE AND THE CONSUMER WAS UNABLE TO GET THE VEHICLE OUT OF PARK. SO FAR I HAVEN'T HAD ANY FURTHER ISSUES BUT I AM CONCERNED MY BRAKES MAY FAIL CAUSING AN ACCIDENT.

Sep 12, 2016

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

BRAKES HAVING SEVERE PUSH BACK ON BRAKE PEDAL. OR SEVERE OSCILLATION IN BRAKE PEDAL WHEN PRESSED ON ICY ROADS OR SNOWY ROADS VERY HARD TO USE BRAKES BECAUSE OF SEVERE BRAKE OSCILLATION IN PEDAL VERRY UNSAFE ON ICE OR SNOW NEW CAR 10,000 MILES WE NEED A RECALL ASAP .DRIVING COMING TO A STOP

Apr 09, 2016

Crash: 1

2015 SUBARU XV CrossTrek Problems & Complaints

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