2025 GMC Acadia Problems

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Complaints Reported

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Complaints by Component

SERVICE BRAKES

11 complaints

Brakes have failed now three separate times. The brake pedal becomes firm and the car will not stop or slow at all. I am pregnant and also had my toddler in the car with me. No warning symbols on the dash. Taken to dealership after several weeks of communication saying this was a safety issue and received a loaner vehicle. However, they have said if THEY cannot reproduce the issue, we will just get our car back. This is unacceptable. This is one of five issues we have already had with this vehicle.

Nov 05, 2025

While driving vehicle, multiple warning codes appeared including: service traction control, ABS, service brake system and others. More importantly, the power brakes failed and a code was thrown to press hard on brakes to stop vehicle.

Oct 29, 2025

While driving my 2025 GMC Acadia Denali on [XXX], from Omaha, NE, to Laurie, MO, I received a "Service Brake Assist" warning lamp as well as "Check Engine" and "ABS" warning lamps in St. Joseph, MO. At this point, my vehicle had 6,945 miles on it. We turned around and went back to Omaha. We dropped the car with Gregg Young Chevrolet at 7,095 miles. The dealership identified the issue as EBCM and master cylinder assembly failure. It replaced the EBCM and master cylinder assembly, test drove the car 7 miles and told me my Acadia was ready to go. I did not make it out of the dealership parking lot before the "Service Brake Assist" and "Check Engine" lights came on again. The dealership again identified master cylinder assembly failure, again replaced said assembly, test drove it 10 miles this time and told me my Acadia was ready to go. I got my Acadia and made it 1.1 miles before the "Service Brake Assist" light again came on. I promptly returned my Acadia to the dealership, where it sits today. At the date I am typing this (9/14/25), the dealership has had my Acadia since 8/22/25. The master cylinder has now failed 3 times at this point. First, after 6,945 miles, second after 7 miles, third after 11 miles. The safety of myself and my family was put at risk by the potential failure of my brake system. This should not happen on a brand new car with less than 7K miles and darn sure not 3 times in a row! Yes, the problem has been confirmed by the dealer 3 times. The dealership is now reaching out to GM to determine what to do. I don't have personal knowledge as far as inspection of the component by the manufacturer. It is my understanding from reading about the issue, that both GM and the NHTSA are well aware of this issue and are investigating. I am also aware of pending class-action lawsuits regarding the brake assembly failure. The first time I received the warning lights is when the system failed (or was starting to fail). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 14, 2025

Brake assist warning message and BRAKE light appeared a couple of weeks ago, along with others. Brought the car into the dealer, who initially thought they cleared the errors and reported no additional issues when they ran the diagnostics. Nothing was cleared. Vehicle application and monitor also does not show an issue, even though the warning appears at each start up and none of the related safety systems work (ABS, ESC, AEB, etc.) that rely on the brake pump. Information from the dealer and owners manual are in conflict, with the dealer allowing me to drive while the owner's manual indicates it should not be driven with the BRAKE light lit. They have now "diagnosed" a "failed" master cylinder unit that includes electronics and the pump. The car had about 4500 miles on it when the issue occurred. I am at a loss for if it should be driven and trusted or not.

Aug 26, 2025

Purchase vehicle on August 13, 2025 with 27 miles on it. Drove home from dealership. Started the car on Friday morning and all of these warning lights appeared - Electronic Stability Control, Brake Assist Service, Brake light indicator, ABS indicator, traction control indicator, collision warning indicator. Car only had 69 miles at the time. Took vehicle to dealership on August 18, 2025. After diagnostics were performed, it was determined that the Master Brake Cylinder is the issue. The part is on back order and there is no estimated time of when the part will be received and installed. Dealership Rep told me that it was safe to drive the vehicle to the dealership. Service Technician then explained to me that I should not be driving the vehicle.

Aug 18, 2025

+ 6 more complaints for this component

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

9 complaints

We had complete brake system failure while driving the car on the highway. The brakes went all the way to the floor when applied and we came inches going into fast moving oncoming traffic before the vehicle stopped. I had to push the break with both feet with all the strength I had to get the brakes to respond at all. The brake assist failure warning light came on and another warning light came on that said SERVICE ESC. I have this on video. This was the first time the warning lights have ever come on. It’s a brand new 2025 car with only 800 miles on it. We were advised by the dealership who sold us the car to get OnStar to tow the vehicle to our local GMC dealership where we bought the car. When the car was hooked up to the diagnoses machine it said brake system failure. I have not received any invoices or paperwork to send you at this point. All I can upload is a video of the warning lights that were appearing on the dashboard after the incident.

Oct 15, 2025

I purchased the car on [XXX]. Drove the car about 8000 miles and then all of a sudden the dash lights all lit up for the brakes, ABS, traction control. I pulled the car over and turned it off. When I restarted my car, the lights continued to stay on and it told me to service immediately. I called my dealer and they could not get me in within 2 weeks so I took it to another local GMC dealer who could get it in to look at it that week. I took it in on July 9th, and then received a called a couple days later telling me that it had a bad Brake control module that they needed to order. A week later was told the part was on backorder. Two weeks later was told the part came in but it was still missing the brake master cylinder and reservoir. At that time, I was told the ETA was unknown and I have been calling back every week. On August 23rd I filed a complaint with GMC and have struggled to get anywhere with them. They tell me the dealer has the parts and the dealer tells me that they do not. I still have no ETA and it has been officially 2 months without a car. I am told that it is not safe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 07, 2025

dash lit up with ABS, traction control, and ESC warnings. Technician stated the entire brake system needed to be rebuilt. There is currently no ETA on when the parts to be able to accomplish this will be available.

Aug 07, 2025

Vehicle had a "service ESC" and "service brake assist". Dealership said the master cylinder is bad and it is not safe to drive. Now its sitting at the dealership with NO eta on parts and no loaner cars.

Jul 29, 2025

At approximately 4900 miles, the brake master cylinder failed on my vehicle. It has been at the dealership for over a month awaiting parts for repair.

Jul 22, 2025

+ 4 more complaints for this component

UNKNOWN OR OTHER

5 complaints

Approximately 2 months after purchase, the sunroof spontaneously shattered/exploded while driving on the interstate. We had it fixed and about 3 months after that, the same exact thing happened.

Dec 21, 2025

I accidentally ran out of gas and my car died directly underneath a railroad crossing arm. I had been stopped to allow an Amtrak train to go by and my car died when I started to move forward after it passed. Thankfully I wasn't on the tracks, but I was close to them. I immediately got out of my car and the woman behind me said she would help push me out of the way of the crossing arm. I went to put my car in neutral, something I do weekly when I go through the car wash, but my dash kept saying "conditions not correct for shift". I tried repeatedly and it would not allow me to put the car in neutral because I couldn't fully turn it on. I did a quick search online and found there was no information on how to get it into neutral if the car is dead. My battery was still working and my car was in accessory while I was trying to change gears. I had to call 911 and they had to reach out to BNSF to alert incoming trains. It was an ordeal. I spotted a tree removal company across the street and they had a can of gas for me to use. I was able to partially fill my tank and then drive across the tracks before a train came. Afterwards I called the dealer and we discovered together that there is no backup safety feature that allows a disabled car to be put into neutral. The dealer was just as surprised as me. This seems like an obvious safety issue if a car is to break down on train tracks, the middle of the freeway, or in an intersection. I don't understand why it is allowed and why dealerships and the public are seemingly unaware of it.

Dec 05, 2025

I was driving on a two-lane road when unexpectedly my front moonroof spontaneously shattered sending glass down on top of me, the console area, and the passenger and rear seating areas of my 2025 GMC Acadia. It happened without warning and no external factors. It was a pleasant sunny November day. The moonroof was not open at the time. Fortunately no one else was in the vehicle with me at the time and no other cars were nearby since the two-lane is not a heavy traffic area. This put my safety at risk and could have put others at risk had others been in the vehicle or nearby since I was startled and had the natural reaction of crouching over and down in an attempt to protect myself therefore taking my eyes off the road and not paying enough attention to driving the vehicle. Glass could have fallen and hurt other passengers. The remaining moonroof glass crackled and I then looked up in shock wondering what happened and then feared glass fall into my eyes and immediately looked down away from the moonroof. I had just left my residence before the incident and was less than two miles from home. I found the next available place to turn around and drive back to my home and exit the vehicle. I then called the dealership I bought the vehicle from in January 2025, new. I also called GM Customer Service to seek assistance. The vehicle has 7125 miles. There were no warning signs. The incident happened today and no one has inspected the vehicle and its damage. A customer service case was opened with GM. I sent pictures to the dealer service manager who said he attached the pictures to my GM case online.

Nov 12, 2025

I purchased this 2025 GMC Acadia on 3/29/2025. About a week into owning it, the navigation stopped working. OnStar was able to reset my system. Then, about a month later, the vehicle locked my keys in the cabin without my knowledge. OnStar was able to unlock my vehicle remotely. Then, on 10/23/2025, I noticed my navigation was not showing my true location. I tried the Google Assistant, and it wasn't connected. After further investigation, my wifi hotspot was not working either, along with other connectivity apps. I researched how to manually reset my system and followed all prompts; that did not fix the problem. I pressed the OnStar button, and nothing happened; no connection. I thought that maybe the vehicle needed to cycle a few times. I let this continue for about a week before calling OnStar from my phone. They told me to press my SOS button; if it didn't connect, then I would need to take the vehicle to the dealership. So I took it to the dealership 11/6/25. They tried to download the update to my vehicle multiple times, over 6 hours at the shop, and the vehicle wouldn't accept the update. It is determined that the OnStar telematics control module is defective. The dealership says the part is backordered, and they do not have an ETA for arrival. After perusing the GM/OnStar forums, I am seeing that this is a repeated issue for many customers on vehicles as old as 2018, and the part doesn't come for 6 months or more in most cases. It does seem more prevalent with vehicles 2022-current. The issue here is that OnStar is touted as a safety feature, and I have been given 3 years of free OnStar service. I am unable to utilize the service (roadside assistance, accident assistance, and navigation) and many other features because of this. GM is aware that this is an issue, and the module is backordered when it should be readily available, since these issues seem to be commonplace. My brand new vehicle should work without issue and should be repaired promptly.

Nov 08, 2025

Around 7k miles on the vechicle, driving down the road it kept coming to a stop and skipping. Pulled into the parking lot the best that I could and put it into park. After it wouldn't shift into anything. Never gave any dash signals. It is currently in the shop getting a whole new transmission.

Aug 07, 2025

STEERING,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

2 complaints

Bought new 2025 GMC Acadia in March of same year. At ~4500 miles I started getting Brake Assist, Forward Collision and Electronic Stability Control warning messages on dash. Upon researching, this is an increasingly common issue with this vehicle that can render the brakes unusable. I no longer feel safe in the vehicle and want it refunded. Car is now in the shop. Taken in on 9/11. Problem has been confirmed by dealer.

Sep 14, 2025

Car driven off the lot 06/14/2025 On Sunday 07/06/25 (21 days from purchase) while driving home from a 30 minutes away from home trip with 3 young children with me, the car gave multiple alerts and service warnings. "Service Brake Assist" and "Service ECS" Lights / Symbols related to the following were also displayed: Traction Control System (TCS)/ Electronic Control Stability Light, Anti-lock Brakey System (ABS); Brake System Warning Light, Forward Collision Alert and BREAK light I stopped the car immediately and pulled to the side of the road. After restarting vehicle, lights were still displayed and service alerts still on. Power steering was very diminished and the breaks were struggle to break. Acceleration was also impacted and every time I breaked it appeared as though the car was trying to accelerate. I was able to drive the car home slowly following back roads. On Monday 07/07/25 I called the dealership and arranged a tow to their facility. On Tuesday 07/08/25 after multiple "unavailable to take your calls" I was finally able to connect with a service technician who indicated the break master cylinder needed to be replaced. I was not given an ETA on the completion of this repair. I have owned the car for 21 days. It has 1073 miles on it!!! I have 3 young children! The original route home was via a very heavy interstate! What if the brakes failed me while driving an interstate! I praise God I was able to get home safely with my children

Jul 09, 2025

EXTERIOR LIGHTING

2 complaints

My 2025 Acadia Denali's Main tablet sized screen is impossible to view in bright daylight. This screen has controls for most of the vehicle's settings. If I want to change something such as the temperature setting, I can't see the proper button. This is clearly a safety issue as taking eyes off the road for an extended period just to make a simple setting change is a recipe for disaster. My dealer claims there is no solution as they are all like that.

Jul 08, 2025

After less than 500 miles, the right rear turn signal has failed. i think it is blinking but it is not. When changing lanes, other drivers have blown their horn at me.

Mar 25, 2025

STEERING

1 complaint

New vehicle. At 935 miles on odometer, displayed “Service Power Steering” “No Assist Soon” message on dash. Contacted OnStar and was advised of potential loss of power steering & advised to take car to dealership. Car spent 10 days in service to have a new steering gear installed at GMC dealership.

Jan 05, 2026

STRUCTURE

1 complaint

The antenna fin cover came off while driving down the road. I had been a possession of the car less than six weeks. I’ve contacted the dealership- it’s covered under warranty, but the part is backordered because it’s such an issue.

Dec 07, 2025

VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

I have the little feature that will brake for me if it thinks ima get in a wreck. However it’s glitchy!! I can be the only vehicle on road in BOTH directions, cruise set at 60 when out of nowhere the car slams on the breaks. We go down to like 52 then like nothing ever happened we are back to 60. This has happened several times. I have brought the car into my dealership tomorrow have the software updated and the camera recalibrated. Even after these steps were made this issue is still occurring. Happens about one to two times a week, so pretty often. My worries that I will be rear ended one day if this is not corrected.

Oct 27, 2025

ENGINE

1 complaint

bought car brand new at 427 miles car started bucking shaking pulsating while driving bought to brennen gmc plattsburgh ny at 811 mile did same thing but worse brought back to dealership they put camshaft actuater and solenoid in at 6041 mile car was motor started knocking stalling controlable in traffic back at shop

Aug 23, 2025

STEERING,SERVICE BRAKES

1 complaint

Upon starting the vehicle the vehicle immediately starting moving while foot on brake and moved from park to reverse or drive. Unable to stop the vehicle in idle gear and no gas pedal applied. Power steering warning and no brake assist warning on the dash. Unable to stop vehicle within 20ft while traveling at idle speed. Vehicle lights and warnings have been reproduced and is currently at a dealership awaiting further inspection. Vehicle is available for third party inspection if needed. Vehicle at Barker Buick GMC, 6444 W Main St, Houma, LA 70360 on 8/4/25

Aug 09, 2025

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

1 complaint

Approximately July 12 2025 while driving to dinner two warnings showed on the Driver Information Cluster (1) Check Brake Assist (2) Check ESC. Took vehicle to dealer the next business day for diagnosis. Service department stated the problem was the EBCM or Electronic Brake Control Module and the parts are on a Nationwide backorder. Since the part failure all brake system associated lights on the gauge cluster are illuminated and non of the associated safety systems are functional including but not limited to ABS, Stabilitrak, Lane Keep Assist, Adaptive Cruise, Crash Avoidance or standard cruise control.

Aug 06, 2025

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

At startup today vehicle displayed “Brake Assist Failure. Press Hard to brake. Speed limited.” It also displayed “service.” It also displayed “ESC,” and the word “service. An internet search indicated this may be a common problem of this vehicle, caused either by a software error in the Electronic Brake Control Module, or due to a defective brake master cylinder. There is a GM service notice for these defects, N242471431. Regardless of the cause, the brake is extremely mushy, and requires a high degree of force to stop the vehicle. GM says there is no recall due to this defect. This is a brand new vehicle and therefore it must be a defect in the vehicle. Given that braking is a fundamental safety issue, it’s hard to believe there is no recall already issued.

Aug 04, 2025

EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

The driver and infotainment center is so dim during the day that it is dangerous to drive the vehicle. I have taken the vehicle in to the dealer 3 times and each time the dealer indicates that there doesn't appear to be a problem, but at no time to my knowledge have they taken the vehicle out into the sunlight, There have been 2 Software updates at the dealer and one OTA update so far with no improvement. The screens are so dim that there is no way you can tell what icons are there. If you try to do anything while driving, you are taking way too much time trying to look at the screens and as a result a serious and unnecessary amount of distracted driving is occurring. There is no way you could wear sun glasses and view the screen because it appears black. Don't open the panoramic sunroof or the problem is worse. Anti glare screen protectors make the situation worse. I have attached a document I provided to the dealer service department on my latest visit.

Jul 21, 2025

POWER TRAIN

1 complaint

Transmission went out at 4,150 miles vehicle was having hard shifts and slipping

Jun 08, 2025

4.6/5.0

89 reviews

Frequently Asked Questions

How many problems does the 2025 GMC Acadia have?

The 2025 GMC Acadia currently has 38 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2025 GMC Acadia?

The most common problems reported for the 2025 GMC Acadia are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2025 GMC Acadia problem data come from?

All problem and complaint data for the 2025 GMC Acadia comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.