2013 HYUNDAI Santa Fe Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
604
Complaints Reported
Complaints by Component
ENGINE
193 complaints
Burning oil fast has been confirmed. I always go get frequently oil changes and top off Because it burns a lot. I never get a warning lamp When I go toc get my oil service representative tells me my oil is completely gone.
Jul 29, 2025
While I acknowledge that my vehicle is no longer under warranty, I remain extremely concerned about the excessive oil consumption issue. My vehicle is equipped with the Theta II engine, which has been the subject of multiple class action lawsuits and recalls due to serious engine defects, including excessive oil consumption and internal engine failure. To be clear, I have already had the vehicle inspected by a non-Hyundai dealership, which confirmed there are no external oil leaks. This indicates the issue is likely internal and consistent with the known defects associated with the Theta II engine. Given Hyundai’s awareness of these problems — as reflected in class action settlements and technical service bulletins — I believe it is reasonable to expect Hyundai to cover the cost of diagnostic inspection and consider goodwill assistance if a defect is confirmed. Hyundai got back to me but and said We have reviewed your vehicle information and have determined your vehicle is affected by Campaign TXX8. However it’s over the 150000 miles
Jun 30, 2025
While driving to work the gas pedal suddenly would not make the vehicle Excellerate and i was barely able to get the car on the side of the road, when i stopped and turned it off it would not start again. I had it towed to the mechanic and they have let us know it was total engine failure, and they would be attempting to get ahold of the manufacture.
Jun 04, 2025
2013 Santa Fe burning oil, current with regular maintenance and oil changes. At times will have to top off weekly. Between full oil changes. Doesn’t seem like I should have to do that. My engine could blow if I don’t keep oil in it. Cost me tons of money Have documented all of my oil changes, from a professional business Thank you.
May 30, 2025
The engine completely failed while I was driving. This is the second engine failure I’ve experienced with this vehicle. My first engine blew at 100,000 miles, and despite having a warranty, Hyundai refused to cover it. In a panic, I had to deplete my savings to buy a replacement engine, which only lasted six months before failing again. Hyundai still refuses to cover the second failure. The failed engine may still be available for inspection if needed. I was driving on the highway with both of my children when the engine completely shut off in the middle of the road. This left us stranded in a dangerous situation with speeding cars all around us. A sudden engine failure at high speeds could have caused a major accident, risking my life, my children’s lives, and other drivers' safety. The failure was confirmed by a service center, but Hyundai refuses to take responsibility for the defect or provide coverage under my warranty. The vehicle has been inspected by a service center, but Hyundai has refused to inspect or assist in any way. There were no warning lamps or messages before the engine shut down. The failure was sudden and unexpected, leaving me in a life-threatening situation on the highway.
Mar 21, 2025
+ 188 more complaints for this component
STEERING
70 complaints
car will drift under acceleration to the left really hard then go straight when let off the accelerator scary feeling and all suspension parts look ok no one can figure it out and is scary
Jan 24, 2025
The contact owned a 2013 Hyundai Santa Fe. The contact stated that while driving at about 35 MPH, The steering wheel was seized on a winding road; the steering warning light had also appeared on the instrument panel. The vehicle began to veer to the right direction as the contact forcefully steered the vehicle back to the left direction to avoid hitting a fence. The vehicle then spun into the opposite side of the road before hitting a curb. Once the vehicle hit the curb, the vehicle flipped three times before the vehicle came to a halt. All air bags deployed during the accident. A police report was filed. The vehicle was initially towed to an independent mechanic but was later towed by her insurance for an investigation. All three passengers were taken to the hospital by a family member where they were treated for various injuries. One passenger sustained temporary ringing in both ears after the accident and the other passenger suffered temporary back pain. The contact sustained a head injury and a muscle strain to both their neck and back. The manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was unknown.
Dec 13, 2023
On February 14, 2023 while driving Steering wheel broke (steering component failed) and had to stop at nearest repair station and was told not safe to drive. It was making clicking noise when turning wheel and backing out of a parking space. Next day had it towed to Hyundai and said the steering component in dashboard fell and metal crash bar was completely broken. They suggested I go through my insurance company because they didn’t know how it happened and said it was from a road hazard or pot hole I hit, but that was not the case and the insurance investigator did not see any signs of a collision and said it was probably a faulty part. What concerns me most is that if I was driving at high speeds on a highway it could have been very dangerous to loose my steering and cause a bad accident. I’m not sure how long my steering wheel was broken because I did hear noises but just thought it was the steering adjustment bar wasn’t in the lock position. It’s very disturbing to think I could have gotten killed. Hyundai doesn’t seem to want to acknowledge that it could be a manufacturer default and a safety issue on there part because the car is out of warranty. They don’t what to tell me what caused the problem of the steering column to fall and the metal bar to break. I’m the original owner and the car is kept in excellent condition with no neglect for this safety issue to happen for no apparent reason is very concerning. The repair fix the problem will cost $5,000. I did research the issue and found that there was a safety recall for faulty steering columns on 2017 Santa fe models and could cause a bad accident. I would like to report this issue and find out if anyone else reported the issue with their 2013 model. I would like to know if the following recall on the 2017 Hyundai Santafe could be somehow connected to my steering column issue: Recall 173. NHTSA campaign number: 18V11800
Mar 16, 2023
The car started to make a clicking sound coming from the steering wheel whether straight or turning. The wheel was shaking and there was some wiggle with steering. I was hours from home and did not feel safe driving the vehicle. Left it at a non-Hyundai repair shop. Was told the next day it was an issue with the plastic coupler in the steering column and Hyundai had a recall on it. Drove it home and brought it to my local dealer where we have all our repairs done. Was told there's no recall. After reading the exact same complaint by so many people on here and other online places I was shocked there was no recall for this issue. Others have stated Hyundai did recalls on some of their other vehicles for just this part/problem.
Dec 22, 2022
August 2020 , dealership repairs under under warranty 'Steering coupler' . Wheeling when engine on making 'Clunky' sound, and vibrations . Hyundai has current Recalls on other makes and models of their line, but not 2013's , or my year AND model This is a Safety issue. Please advise Hyundai to extend and issue a Recall The dealerships wants hundreds of dollars to repair.
Aug 09, 2022
+ 65 more complaints for this component
UNKNOWN OR OTHER
34 complaints
Hyundai is taking an extensive period of time to repair a current recall. Owners were notified to park vehicles away from other structures and other vehicles. Since I've had to park my vehicle outside of my garage, my vehicle has been broken into. I installed remote start because I physically was unable to scrape the ice off my windshield. The delays in this "fix' have cost me frustration and money. I've called Hyundai each month to check in and nobody has an answer. As of this moment, we have no notification of how soon a repair can be made. I'd like to sell or trade my vehicle in, but with an open recall without a current repair, the value is not the same.
Apr 01, 2024
Hyundai announced recall over 6 months ago and there is still no remedy. Manufacturer Recall Number 251 NHTSA Recall Number 23V651000 They advise to park outside. I've been parking outside for these 6 months, while I have a perfectly good garage available. Since I've been parking outside, I've been concerned over a number of issues: safety walking outside at night, possible theft, slipping on ice/snow (which I've done a couple of times). My windshield also got cracked. While I can't prove that happened while parked outside, I think that it was. This vehicle has had many recalls before, but nothing that ever took this long. Is there any way to push this along?
Mar 25, 2024
The driver door doesn't latch correctly and vehicle says door is open.
Mar 11, 2024
The Key Fob and Door Touch Sensors will not operate when outside temperatures are cold. I have to use the Manual Key to unlock & lock my doors.
Jan 17, 2024
I turned on my car and we able to drive approximately 2-3 miles down the road when all of a sudden my ABS light, traction control light, and my hill start assist light lit up on my dashboard. Approximately a week later I was notified of the safety recall on my vehicles ABS module. The lights have remained illuminated since they initially came on.
Oct 08, 2023
+ 29 more complaints for this component
POWER TRAIN
20 complaints
The component is the differential. Yes it is available The differential is leaking oil from the coupling assembly and makes noise while driving like a skip and when you turn to the left and in reverse. Because it helps with the braking time and lessened the risk of things such as vehicle rolling over on curves. I've had my car in for this problem since Jan. 2023 with the dealership telling me and repairing everything but this problem. Took it to two other mechanics that both agree its the coupling . Call the dealership again because Hyundai states they must see the problem are they are 1-3 months out. I have the pictures from mechanic and their sister company did have a recall on the 2013-2020 Sorento that uses the coupling but never a recall on Hyundai. I received a new engine in 2022 and after this noise started, put my car in the shop from Jan2023-May2023 and they never found the problem but said it was the tie rods and a axle that was replaced and still did not rectify the problem. Car has been sitting .
Jun 26, 2023
Motor blown rods are knocking and will seize up
Dec 30, 2021
MY VEHICLE WAS IN THE SHOP REPAIRING A BLOWN ENGINE, WHICH FELL UNDER RECALL 162. WHEN THE VEHICLE WAS TAKEN IN FOR REPAIR, THE ONLY INOPERABLE AND/OR PROBABLE ISSUE WAS THE ENGINE. WHILE BEING REPAIRED, THE DEALERSHIP STATED THAT RUST ON THE INPUT SPLINES BECAME LOOSE AND UPON RETURN TO ME, THE VEHICLE WOULD NEED A NEW TRANSMISSION. IF THE TRANSMISSION IS NOT REPLACED, THE VEHICLE WILL NO LONGER HAVE AWD. RESEARCH ON YOUR WEBSITE SHOWS THAT RECALLS 112 (RELATED TO POWER TRAIN | CAMPAIGN #13V355000) AND 102 (RELATED TO SPLINES | NHTSA #11V261000), AS WELL AS CAMPAIGN #947 (RELATED TO RUST) ARE ALL RELATED TO THIS ISSUE. HOWEVER, ACCORDING TO MY VIN, THESE CAMPAIGNS/RECALLS ARE NOT INCLUDED. I AM SUBMITTING THIS REQUEST TO ASK THAT MY VEHICLE CONSIDER BEING INCLUDED IN THESE RECALLS/CAMPAIGNS.
Apr 23, 2021
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT UPON SERVICING HIS VEHICLE, HE DISCOVERED GREASE LEAKING FROM A STUB LOCATED BETWEEN THE RIGHT AXLE AND THE TRANSMISSION. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 13V355000 (POWER TRAIN) WHICH WAS LINKED TO THE FAILURE. THE CONTACT PERFORMED A VIN SEARCH WHICH SHOWED THAT THE VIN WAS INCLUDED. THE CONTACT REACHED OUT TO THE MANUFACTURER WHO FIRST INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT THEN STATED THAT AFTER HE GAVE THE MANUFACTURER ADDITIONAL INFORMATION, IT WAS DETERMINED THAT THE VEHICLE WAS INCLUDED. THE VEHICLE WAS TAKEN TO COUGHLIN HYUNDAI (2300 HEBRON RD, HEATH, OH 43056) WHERE THE CONTACT PROVIDED THE DEALER WITH A CASE NUMBER FROM THE MANUFACTURER WHICH STATED THAT THE VEHICLE SHOULD BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V355000 (POWER TRAIN). THE DEALER DISPUTED THE CLAIM AND CONTACTED THE MANUFACTURER WHO THEN DENIED THE REPAIR FOR THE RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Jul 29, 2020
TRANSMISSION FAILURE WITH NO WARNING. NO PREVIOUS ISSUES. GOING UP HILL AT 40MPH TRANSMISSION SLIPPED AND JAMMED INTO GEAR SO HARD IT FELT LIKE I WAS REAR ENDED. I HAD IT TOWED TO A GARAGE. TRANSMISSION NEEDS REPLACED. *TR
Jul 02, 2020
+ 15 more complaints for this component
SERVICE BRAKES
19 complaints
abs module making noise abs light turn on, parking brake stay on, traction light stay on, odometer does not work, speedometer does not work, steering effort decrease, car also stop all of sudden. Car need it to be tow to my house. I took it to dealership they recommended to replace abs module because of a short. I found a recall for ABS MODULE INSPECTION AND MULTI-FUSE INSTALLATION for my santa fe sport 2013 (RECALL CAMPAIGN 205) but my vin #[XXX] does not appear when enter into system to look for recalls. JUNE, 2021 SANTA FE SPORT (AN). The part number in my car is the same as the one in the recall. Module Part #58920-4Z000QQH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 03, 2024
Hyundai Recall HY251, NHTSA 23V651000. The ABS Module is failing. This issue may cause the car to catch fire while driving or parked. I've taken the car to multiple dealers. The ABS light is on, the Traction Assist light is on, the Down Hill Assist light is on, and the Parking Brake light is on. The dealers are more than happy to provide standard maintenance services, but are evidently unable to get the part to fix this issue. One dealer told me they could replace the entire ABS Module, but the manufacture would not approve it. This car is my main form of transportation and is causing me enormous stress not knowing when or where my car is going to catch on fire, and if it'll end up causing damage to other people's property. Hyundai has had more than sufficient time to address this issue and to make the corrective parts available to dealers.
Jul 13, 2024
Recall on below since September 2023 and they still have no remedy/fix available. Due to fire hazard I'm unable to park my car in my garage or near the house & says could cause fire while driving. How long is deemed unacceptable for no fix provided? Recall: THE SUBJECT VEHICLES ARE EQUIPPED WITH ANTI-LOCK BRAKE SYSTEM ("ABS") MODULES THAT COULD LEAK BRAKE FLUID INTERNALLY AND CAUSE AN ELECTRICAL SHORT OVER TIME. AN ELECTRICAL SHORT COULD RESULT IN SIGNIFICANT OVERCURRENT IN THE ABS MODULE INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE WHILE PARKED OR DRIVING. NHTSA Recall #23V651000. Hyundai campaign recall #251
Feb 10, 2024
recall 251 I feel Hyundia is dragging their feet with a fix for this recall.. It was been way too long. It can cause a fire and can not park my Santa Fe in my garage. The problem has hbeen confirmed with Hyundai.
Feb 06, 2024
Brakes locked up on me driving
Feb 05, 2024
+ 14 more complaints for this component
SERVICE BRAKES, HYDRAULIC
15 complaints
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal burning odor coming from the vehicle. No warning lights were illuminated. The contact stated that several days later the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where the vehicle was diagnosed with a blown engine. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the contact had not yet received the recall notification. The dealer was made aware of the failure and informed the contact that the failure was not related to the recall. The manufacturer was not made aware of the failure. The failure mileage was 141,884.
Jun 28, 2024
See attached document for complaint
Apr 30, 2024
The contact owns a.2013 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated that while parked, he observed smoke emanating from the engine compartment. The contact opened the hood and observed flames coming from the center of the motor and extinguished the fire. The fire department was made. A police report was not filed. The vehicle was towed to an independent mechanic where it was diagnosed that the fire started due to fuel rail malfunctioned and melting the hard plastic manifold causing the fire, and the fuel rail and intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Apr 24, 2024
The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mar 21, 2024
The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mar 20, 2024
+ 10 more complaints for this component
POWER TRAIN,ENGINE
14 complaints
Please see attached document for detailed description of a Hyundai dealership refusing to fix a hazardous to drive 2013 Hyundai Santa Fe.
Jan 12, 2024
While driving on the interstate the vehicle suddenly shuddered and immediately died, dash lights were still on but all power was cut off. Cars around me were swerving to avoid hitting me from behind as well as avoiding cars in the inside lane. Thankfully able to coast to the narrow edge of the road without a grave incident. Restarted the car with a terrible metallic screetching noise and limp along the side of the interstate to the nearest off ramp.
Dec 31, 2023
I had lightly let off my gas pedal since I was driving down a slight decline/hill. Upon reaching the bottom of the decline, I pressed the gas pedal to maintain my speed, when I heard a loud noise from my engine; all the lights on the dash lit up; and my car lost all power. These items happened simultaneously and it was very sudden and unexpected as there were no prior warnings, indications, noises, or lights. The steering wheel locked up and I was unable to control the direction of my car. The brakes locked up and were unresponsive despite depressing them with both feet. I had no control of my car and I was completely at the mercy of my car and the road. The electrical system also failed. When my vehicle came to rest, nothing in the car worked. If a child, another vehicle, or animal was stopped in front of me or had pulled out in front of me, my car would have ran right into them. If I was on the hill and this happened, my car could have verved into the ditch and I could have been ejected. My car was towed to a local auto repair shop. The repair shop owner told me that Hyundai/Kai had issued a recall and he felt my engine failed for the same reason. I had my car towed to my Hyundai dealership where it sat for 4 months before they were able to assess it. I bought this car brand new in 2013 and maintained it for 9 years without a prior incident, problem or concern. It was a great vehicle that I was planning on giving to my daughter. My neighbor bought a Santa Fe because I raved about mine all the time. The vehicle is available for inspection, along with the auto shop repair owner.
Dec 19, 2023
Dealership verified several months ago that vehicle engine is burning oil (was initially informed of this issue about 6 months prior from a quick oil change business). In spite of documented evidence of oil changes every 3,000--5,000 miles since purchasing the new vehicle, claim filed with Hyundai for a new engine was denied (engine is 1 year past warranty). On 11/11/23, engine catastrophically failed traveling 70 mph on the interstate (loud "bang" from engine compartment followed by inability to accelerate; created hazard due to density of traffic and vehicle location in the passing lane). Was able to get vehicle to shoulder without incident. Check engine light was blinking. Had vehicle towed to Hyundai of Cookeville, TN. Since then, have struggled to get dealership to determine precise cause of engine failure. (Engine is available for inspection upon request.)
Nov 20, 2023
The engine won’t start. The car just shut down. While drive there was a sluggish feel in the car engine. The battery in the car is good. There power everywhere in car except for the engine. The engine shutdown with no warning lights or signals at all. Had the car towed back to Family Hyundai Dealer in Tinley Park Illinois on Friday 9/19/22. Received no results as of yet from the service department. Still waiting on results of why the engine shutdown suddenly.
Sep 12, 2022
+ 9 more complaints for this component
ELECTRICAL SYSTEM
13 complaints
Doors unlock without warning while driving.
Apr 11, 2024
Hyundai has not yet come up with a remedy. There is conflicting information about whether car is drivable considering fire can occur while in operation. I have read some information to suggest it can be driven until ABS warning light comes on however that information is not included in recall notice. Would NHTSA be able to confirm we can drive the vehicle if ABS light is not on? Have contacted Hyundai and there is still no remedy. No offer of compensation, buy back or loaner. Note while we can park our vehicle outside, it is not at all reasonable to suggest it be parked away from buildings. That suggests we could be held liable if the car catches fire and nearby structures catch fire. Cars would have to be parked in a field or vacant lot somewhere far and away from any home or business, rendering the vehicle not usable. I noticed there was a recall issued in 2022 for THE SAME DEFECT but affecting a smaller number of vehicles. So this ABS electrical issue has been in effect in actuality, since 2022. How long does a manufacturer have to find the remedy and repair a vehicle once a recall is issued? I do not feel safe driving my vehicle nor having parked in front of my home and in my neighborhood. The local dealership and Hyundai customer service has told me it’s OK to drive the car but again, I don’t find that information anywhere in the notice. If that were the case, wouldn’t the notice say so? Oh - I was going to sell my car to replace it and no one wants to buy it in light of this recall. Help? Thank you!
Jan 17, 2024
Issue # 1 - Door open light flashing on instrumental panel. I checked out the door and it was closed tightly. It continues to flash today (09/13/2023). During the end of April 2023, I could not lock my doors and the interior dome light stayed on. I was not aware of this and it drained my battery a couple of times in which my vehicle would not start. I now keep my interior dome light in the "Off' position. Now, when I drive at night, it get in and out of a dark vehicle. This is a safety concern since I am a female and I care for my disabled mother. I also cannot keep my doors locked when I am driving due to this issue. For safety reasons, I prefer to drive with my doors locked and I am unable to due this. I took it to the dealer and they believe the door actuator is the root cause. They gave me an estimate of $850 for parts and labor. I declined the repair, I thought it is too costly. Issue # 2 - Air Conditioner stops blowing cold and starts blowing nothing but hot air. This started in July of 2022. The AC works intermittently. I believe the blower needs to be replaced.
Sep 13, 2023
The light will indicate that the driver door is opened when it is closed. Which is causing the alarm to go off randomly and it’s draining my battery completely. I just bought a new battery in June 2022 and when I went to start my car today it wouldn’t start. Something is not connected properly but I don’t know what it is.
Jul 29, 2022
THERE IS AN ISSUE WITH THE PASSENGER DOORS LOCKING AND UNLOCKING. THE DRIVER DOOR LOCKS WORK WITHOUT ISSUES. THIS HAPPENS WHEN USING THE KEY FOB AND THE LOCK/UNLOCK BUTTON INSIDE THE CAR.
Feb 16, 2021
+ 8 more complaints for this component
STRUCTURE
12 complaints
The left back door of the vehicle is not operational. This issue is causing significant concern, especially in potential emergency situations where access through this door may be crucial. It is imperative that this problem is addressed promptly to ensure the safety and functionality of the vehicle.
Jul 27, 2024
my door lock actuator has gone out once again and it seems to be a common issue i believe it could potentially be a safety hazard if the actuator goes out and driver is unaware could potentially get drivers or other passengers stuck in vehicle.
Apr 16, 2024
Interior lights will not turn off when car is turned off and door is opened. Open door warning stays on dash while driving. Doors will not stay locked. Car does not make beep noise when locking with fob. Radio stays on when car is off and door has been opened and then closed.
Mar 05, 2024
The paint is peeling off, started a couple of years ago, but its getting worse and worse. I jsut read about this recall that was issued. Needed to know what can be done. The front is peeled, so i added a hood front end bra, and have peeling spots all around. I try to wash only with soft water so it will not peel as much. I added a picture of the front with the bra, but if needed i will send one without. This picture was sent to my insurance. "Hyundai Paint Peeling Recall Explained The Hyundai Paint Peeling Recall was issued in 2016 due to a defect in the exterior paint finish of certain Hyundai models. This defect caused the paint to peel or bubble on the affected vehicles, leaving them with an unsightly appearance. Affected models and years include the Santa Fe Sport (2013-2016), Sonata (2015-2016), Tucson (2011-2016), Elantra GT (2013-2016), and Azera (2012-2016)."
Dec 28, 2023
The vehicles panoramic sunroof shattered while driving. This created an unsafe situation and the insurance company still has not fixed in 6 months.
Oct 09, 2023
+ 7 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
12 complaints
While driving vehicle on freeway car stalled and would not accelerate. Car was then pulled over to side of road .Turned vehicle off now it will not turn back on . This almost cause accident on freeway .
Aug 06, 2022
In May 2020 the vehicle started experiencing an issue that would constantly put it in limp mode. Took it in at an automotive place and they replaced it with a brand new computer. A few days later, the issue happened again. Took it back. They could not determine the problem and said we should bring it to the local Hyundai dealership in Naples, FL. Hyundai dealership in Naples, FL swore up and down it was the brake pedal assembly. Trusted their judgment and replaced it. Not even a few days later, car goes back into limp mode. Take it back to the local Hyundai dealership. They swear up and down it is now the tracking device on the vehicle. So between the warranty company, the dealership we bought the car from and the local Hyundai dealership we get the tracking device reinstalled. We take the car not even a few days later car goes back into limp mode. We dealt with this issue since May 2020-September 2020 at the local Hyundai dealership. They finally disconnected the tracking device. Now mind you the limp mode issues with the vehicle only happen when it is raining. In our dry season we experience no issues. Fast forward to June 2021 limp mode issues have returned since we are now in our rainy season. Local Hyundai dealership swore up and down again it is the tracking device. I had advised them it is impossible since they unplugged it and this issue only happens in the rain. They still swore it was the tracking device. They finally got the vehicle really wet and they finally were able to see what we were talking about. So now they changed their professional opinion that it is the wiring harness. Apparently this vehicle has two different wiring harnesses. So they are suggesting we replace both, but they can't guarantee that will work. So it appears they really do not know what is wrong with the car. If it was truly wiring then why would it only malfunction in the rain and not when it is dry? How is rain getting getting under the hood and through the protective component
Jun 30, 2021
1) RADIO STOPPED WORKING ABOUT 1 YEAR AGO. 2) ABOUT 6 MONTHS AGO, THE DOOR AND TRUCK OPEN LIGHT ON THE DASH APPEARED AND NEVER WENT OFF. 3) ON 1/14/21, THE CAR STARTED MAKING A RATTLING SOUND, AND STOPPED ACCELARATING; AUTO SHOP DETERMINED THE ENGINE WAS RUINED AND NEEDS TO BE REPLACED. WITH THE 1ST 2 ISSUES, I WAS STILL ABLE TO USE THE VEHICLE. HOWEVER, NOW THAT THE ENGINE IS RUINED, I AM NO LONGER ABLE TO USE THE VEHICLE.
Jan 16, 2021
TL* THE CONTACTS OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 55MPH THE VEHICLE LOSS POWER THE ENGINE TURNED OFF, THE VEHICLE ROLLED TO RIGHT SIDE OF THE FREEWAY. THE CONTACT PLACE THE VEHICLE INTO PARKED. THE FAILURE OCCURRED WITHOUT WARNING. . THE CONTACT WAS ABLE TO RESTART, HOWEVER IT LOST POWER AGAIN AND SMOKE APPEARED COMING FROM THE HOOD AND INTO THE CABIN OF THE VEHICLE. THE CONTACT CHECKED UNDER THE HOOD OF THE VEHICLE. AND SMELT BURN WIRED. THE CONTACT WAS ABLE TO HAVE THE VEHICLE TOWED TO RESIDENCE BY INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 115,000.
Jan 05, 2021
DRIVING CONDITIONS WERE CLEAR WEATHER AND DRY ROADS WITH HEAVY TRAFFIC. WHILE TRAVELING APPROXIMATELY 65 MPH WESTBOUND ON INTERSTATE 4, THE VEHICLE LOST ALL POWER AND ALL THE WARNING INDICATOR LIGHTS CAME ON. FORTUNATELY, WAS ABLE TO COAST ACROSS TRAFFIC TO THE EMERGENCY LANE. TRIED TO RESTART THE CAR AND ALL THE INDICATOR LIGHTS CAME ON BUT THE CAR DIDN'T START. EXITED THE VEHICLE AND WALKED TOWARDS THE FRONT TO SEE SMOKE, AT FIRST, THEN SAW FLAMES COMING FROM UNDER THE ENGINE COMPARTMENT. TRIED TO DIAL 911, BUT HAD WEAK CELL SIGNAL. APPARENTLY 911 WAS NOTIFIED. HIGHWAY PATROL ARRIVED, THE FLAMES WERE SPREADING AND GETTING LARGER. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE VEHICLE WAS TOTALLY ENGULFED IN FLAMES, WHICH REACHED ALMOST 10 FEET HIGH. THE FIRE FIGHTERS WERE ABLE TO CONTAIN THE FIRE BEFORE IT REACHED THE FUEL TANK, BUT THE VEHICLE AND ITS CONTENTS WERE TOTALLY BURNED. THE VEHICLE WAS A SHELL OF METAL AND ASH WHEN IT WAS TOWED AWAY.
Nov 30, 2020
+ 7 more complaints for this component
FUEL/PROPULSION SYSTEM
10 complaints
THE FUEL GAUGE ISN'T GIVING THE CORRECT READINGS. TWICE MY WIFE AND KIDS WERE STRANDED ON THE HIGHWAY BECAUSE SHE WAS THINKING SHE HAD 70/75 MILES TO GO AND GET TO A STATION. 1ST TIME, SHE WAS DRIVING HOME AND IT SUDDENLY SHUTS OFF AND 2ND TIME IT SHUTS OFF AT A TRAFFIC LIGHT. IF IT'S READING 75 TO 84 AND YOU ADD GAS, IT STAYS ON 75 TO 84 UNTIL YOU GO BACK AND ADD MORE. SO EVEN AFTER ADDING GAS, SOMETIMES SHE'S SCARED THAT THE CAR MAY BE GOING BY THE GUAGE READING INSTEAD OF WHAT'S ACTUALLY IN THE TANK AND MAY STILL SHUT OFF. P HYUNDAI SAYS IT'S NOT A DANGER BUT HOWS YOUR CAR SUDDENLY KILLS ON THE HIGHWAY AWAY FROM FAMILY OR FRIENDS OR MAYBE STRUCK BY ANOTHER VEHICLE, NOT DANGER?
Jan 16, 2020
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL, IT BEGAN LEAKING FUEL AND WAS UNABLE TO BE DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SHAKER'S FAMILY HYUNDAI (674 STRAITS TURNPIKE, WATERTOWN, CT 06795) TO BE REPAIRED AGAIN. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Dec 27, 2019
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL. THE CONTACT STATED THAT THE FUEL PUDDLES WERE VISIBLE IN THE DRIVEWAY. THE CONTACT ALSO SMELLED AN ABNORMAL FUEL ODOR OUTSIDE AND INSIDE THE VEHICLE, AND THE BOTTOM OF THE REAR DRIVER'S SIDE OF THE VEHICLE WAS WET. THE VEHICLE WAS DRIVEN TO NUMBER ONE COCHRAN HYUNDAI (4520 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (877) 211-5526), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT WANT TO PAY THE DIAGNOSTIC FEE. THE MECHANIC STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT HAD A SALVAGED TITLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 95,080.
Jul 25, 2019
MY 2.0T ENGINE WHICH I HAVE MAINTAINED RELIGIOUSLY PER THE FACTORY SEVERE SERVICE SCHEDULE WITH SYNTHETIC OIL FAILED WITHOUT WARNING DRIVING AT NIGHT ON THE HIGHWAY. THIS ALMOST RESULTED IN A COLLISION AND WAS ABLE TO EVENTUALLY PULL TO THE SIDE OF THE ROAD WITH WHAT LITTLE MOMENTUM I HAD. THIS WAS A DANGEROUS SITUATION AND I FEEL SHOULD BE INVESTIGATED.
Feb 04, 2019
TRYING TO PULL OVER AT PARKING LOT, THE ENGINE WAS SUDDENLY STOPPED AT ABOUT 16:00 ON THE DAY OF MAY 15, 2016. TRIED SEVERAL TIMES FOR RESTART, BUT IN VAIN. BATTERY STATUS WAS GOOD. CALLED SERVICE DEALER AND THEY COULDNT GET THE CAUSE OF THE MALFUNCTION, THEY SENT MY CAR TO THE UPPER LEVELED SERVICE WORKSHOP. THE SHOP MANAGER SAID HIS HANDS ARE TIED IN THIS CASE AND EXPLAINED ACCUMULATED METAL(ALUMINUM) PARTICLES BLOCKED THE FUEL FLOWS OF HIGH PRESSURE PUMP OF THE FUEL SUPPLY SYSTEM. AND THE CAR NEEDS REPLACEMENT OF WHOLE FUEL SUPPLY SYSTEM FROM FUEL TANK TO FUEL PRESSURE PUMP. DURING THE 4 YEARS OF OCCUPATION OF THE CAR, I HAVE DRIVEN THE CAR IN VERY NORMAL AND REGULAR MANNER. AT EVERY 7~8,000 KM, FUEL FILTER WAS REPLACED WITH NEW ONE. THE ACCUMULATION OF THE METAL(ALUMNUM) PARTICLES SEEMED COME FROM THE DEFECTIVE PART DURING THE MANUFACTURING BY FACTORY. IF THIS OCCURRED DURING THE ROAD OPERATION, SUDDEN ENGINE STOP MAY CAUSE A CRASH, INJURIES, DEATHS. NOW THE DRIVERS IS IN A SERIOUS MENTAL CONDITION OF DEEP CONCERN ON THE POSSIBLY FATAL CRASH, EVEN NOT OCCURRED. THE REAL PROBLEM IS THEY DONT KNOW THE EXACT REASON OF THE METAL PARTICLES ACCUMULATION IN THE FUEL SUPPLY SYSTEM. BECAUSE THEY DONT KNOW THE REAL CAUSE AND THE WARRANTEE PERIOD COMPLETED, THE CAR OWNER IS RESPONSIBLE FOR THE REPAIR COST, MAKER IS INSISTING.
Jun 07, 2016
+ 5 more complaints for this component
VISIBILITY
9 complaints
While driving the Panoramic Glass Roof exploded on its own.
Feb 07, 2023
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 60 MPH, A LOUD ABNORMAL SOUND EMITTED BEFORE THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,590.
Jun 25, 2015
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE SUN ROOF SHATTERED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
Jun 08, 2015
I WAS DRIVING ON I-95 IN RICHMOND VIRGINIA AND MY SUNROOF SHATTERED. *TR
Sep 03, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 50 MPH, THE GLASS FROM THE PANORAMIC SUN ROOF SHATTERED. THE CONTACT NOTICED A CIRCULAR HOLE NEAR THE FRONT CENTER SECTION OF THE SUN ROOF. THE REMAINING PORTION OF THE GLASS CREATED A SPIDER WEB IMPRESSION. THERE WERE NO INJURIES AND NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 17,740.
Aug 11, 2014
+ 4 more complaints for this component
VEHICLE SPEED CONTROL
9 complaints
When I engaged the Cruise Control it caused the vehicle RPM's to quickly jump from about 3 up to over 5 RPM's and the gear would slip not accelerating but slowed down in traffic.
Feb 10, 2022
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.
Nov 07, 2016
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE REMOTELY STARTING THE VEHICLE, IT INDEPENDENTLY ACCELERATED WITH NO ONE IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. THE VIN WAS NOT AVAILABLE.
Mar 21, 2016
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 40 MPH, THE CONTACT ATTEMPTED TO DISENGAGE THE CRUISE CONTROL BUT THE VEHICLE ACCELERATED INDEPENDENTLY. IN ADDITION, THE CONTACT STATED THAT WHILE ATTEMPTING TO SET A SPEED, THE CRUISE CONTROL INDEPENDENTLY DEACTIVATED. THE CONTACT STATED THAT WHEN THE CRUISE CONTROL FEATURE WAS ENGAGED, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 7/28/15*CN UPDATED 10/11/2017*CN
Apr 24, 2015
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE ATTEMPTING TO PARK THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, IT ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE AND THEN INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Feb 05, 2015
+ 4 more complaints for this component
SUSPENSION
8 complaints
Rear subframe is rotted out prematurely, other vins had this issue recalled but my vin was not included in the recall even though I have all the same issues as the vehicles that were recalled
Mar 02, 2025
We brought our vehicle into the dealer for a recall for undercoating on [XXX]. The work was completed by Tarbox Hyundai in north kingstown ri. We noticed our car started drifting to the right and our tire was out of align. We brought the car to our local mechanic and were told that the entire under carriage is rotting away and needs to be replaced. I feel Hyundai should be responsible for this because they knew about it and didn't tell us. Instead they just did the undercoating trying to hide the fact that is was completely rotted. thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 21, 2024
WHEN STARTING AND STOPPING THE SUSPENSION MAKES NOISES.
Oct 18, 2018
I CAN HEAR LOUD CLUNKING SOUNDS FROM THE REAR OF THE VEHICLE WHEN GOING OVER BUMPS FASTER THAN 25 MPH.
Aug 20, 2018
TL*THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 75 MPH, A LOUD BANGING NOISE EMITTED FROM THE SUSPENSION. THE FAILURE RECURRED MULTIPLE TIMES AND ONLY WHEN THERE WAS AT LEAST FOUR PASSENGERS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THERE WAS NO DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS ADVISED TO RETURN THE VEHICLE TO THE DEALER FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. UPDATED 04/06/15*LJ UPDATED 9/21/2017*CN
Feb 09, 2015
+ 3 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
8 complaints
Unknown car was purchased in september started having engine problem in december
Jan 29, 2025
The engine on our 2013 Santa Fe Limited has seized. We have maintained this vehicle with regular oil changes, breaks, tires, and anything else our trusted mechanic has recommended. While driving, the car slowed down considerably and was not accelerating. No dashboard lights appeared. This was during evening rush hour and became very dangerous. I pulled over to the shoulder and called for help. Once the tow arrived, we started the car and the check engine light came on. I checked the oil, it looked good. Tow truck driver took it to the dealership. Dealership said the car had no oil and that the engine has seized. I saw that there was oil before the driver took the car. So, that's not possible. The dealership said they added oil and that we would need a new engine. After discussing with the dealership my very expensive option, I have been researching the recalls and problems others have been having with the exact same thing happening. If there was no oil, why wasn't the oil light coming on? Why am I not due for an oil change for 1000+ mile? Putting my family at risk in a well maintained car that should last 75k-100k more miles is a huge problem. I will continue to fight this until myself and others receive the proper care from Hyundai.
Jul 31, 2024
Our family 2013 Santa Fe was leaking fuel in June 2023. Hyundai of Chantilly failed to check on Technical Service Bulletins (TSBs) that were related to our 2013 Santa Fe. TSBs are circulated to “General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair”. Per Recall 180: Hyundai is conducting a safety recall in the United States to confirm the high pressure fuel pipe was properly connected by Hyundai dealers to the fuel pump outlet during prior engine replacement. What is the safety recall? Certain model year 2011-2018 Hyundai Sonata, model year 2013-2018 Hyundai Santa Fe Sport, and model year 2014-2015 and 2018 Tucson vehicles had engines replaced. In some cases, during engine replacements, the high pressure fuel pipe may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak. What will Hyundai do? Hyundai dealers will inspect the connections of the high pressure fuel pipe to the fuel pump outlet for fuel leaking. If leaking fuel is detected, the fuel pipe will be replaced and properly installed with a new one. This procedure will be performed at NO CHARGE. My daughter mentioned to Hyundai Service Advisor, that the engine had been replaced under the recall last Spring 2023. Why didn’t the Service Advisor or Service Technician check the TSB? That should have been the first thing to do, especially when fuel lines don’t go bad that quickly. The level of incompetence at Hyundai of Chantilly Service Department is staggering. I paid over $1300 at Hyundai of Chantilly, most of which is covered by a recall. Now, I’m in the process of requesting reimbursement from Hyundai Motor America, which could take 120 days to process/receive. Why should customers have to do research to find out whether their vehicle was impacted by a recall? Hyundai should be fined civil penalties for failures in fixing recall issues.
Jul 06, 2023
The vehicle started to stall and smoke started to come from the engine compartment. People started yelling the vehicle was fire. Vehicle stopped in the road and burst into flames. Fire department and police were called to scene. Vehicle was a total loss.
May 05, 2022
The problem related to the class action for the Theta II GSD engine happened to my engine (Rod Bearing Failure). This is causing the engine to knock. Will have to replace the entire engine with less than 100k on the vehicle. Ran the vehicle normally and then parked it. Once I got back in the vehicle, I tried to start it and it would not start. I brought it to the dealer, and they came back and said there is a Rod Bearing Failure causing the engine to knock.
May 26, 2021
+ 3 more complaints for this component
EXTERIOR LIGHTING
8 complaints
2013 Hyundai Santa Fe GLS low beam very dim ( having to use High beams contentiously)dealership states can not find problem, checked wiring harness ohms out correctly(12 volts )have replaced bulbs many time manufactured recommended. have researched internet and Hyundai form many owners are having similar issues on other modals as well. This has become a serious safety issues as well as cost, There has been no response from Hyundai about this issues. Is there a corrective action for this problem?
Apr 14, 2022
2/10/20 MY RIGHT LOW BEAM HEADLIGHT KEEPS BLOWING OUT. WE HAVE REPLACED THE LIGHT 3 TIMES IN LESS THAN A WEEK. OUR MECHANIC SUGGESTED THAT I REPORT THIS PROBLEM TO THE NHTSA TO SEE IF THERE IS A RECALL ON THIS PROBLEM. MY LIGHT IS OUT AGAIN!!! THIS IS A SERIOUS SAFETY PROBLEM. CANNOT SEE THE RIGHT SIDE OF THE ROAD UNLESS I USE MY HIGH BEAMS.
Feb 28, 2020
EVER SINCE I HAVE HAD THIS VEHICLE THE DRIVER SIDE BREAK LIGHT HAS GONE OUT. I KEEP REPLACING THE BULB BUT I FIND OUT IT'S THE SOCKET. AS WELL THE DRIVER SIDE PARKING LIGHT THE HALO OVER THE FRONT LIGHT HAS GONE OUT THIS HAS TO BE A DEFECT PLEASE HELP ME TO UNDERSTAND HOW THIS KEEPS GOING OUT. THE HALO CANNOT BE REPAIRED EASILY.
Feb 10, 2020
MY HEADLIGHTS KEEPS BLOWING LESS THAN 6 MONTHS AFTER BEING REPLACED.
Nov 26, 2019
DRIVING VISIBILITY DURING DARKNESS AND/OR RAINY CONDITIONS IS SIGNIFICANTLY REDUCED DUE TO DIM AND LOW BEAM DIRECTION OF SAID VEHICLE MAKING DRIVING WITH HIGH BEAMS THE ONLY WAY TO SAFELY DRIVE AT NIGHT.
Feb 25, 2018
+ 3 more complaints for this component
STEERING,SUSPENSION
8 complaints
STEERING / SUSPENSION. I PURCHASED THE VEHICLE NEW ON 01.09.2014 OUT OF THE SHOWROOM. ABOUT 3-4 MONTHS LATER, I STARTED TO NOTICE THE STEERING AND ROUGH RIDE. THE STEERING WAS LIKE A VEHICLE WITH "JIMMY LEGS" LOOSE AND ALL OVER THE ROAD. I TOOK IT BACK TO THE DEALERSHIP TO GET CHECKED OUT. FIRST THING IT WAS OUT OF ALIGNMENT ON THE FRONT END (LEFT TOE -0.10D, RIGHT TOE -0.09D). THEY CHECKED THE SUSPENSION AND TOLD ME THAT THE COMPONENTS WERE GOOD WITH NO DAMAGE OR WEAR INCLUDING THE STRUTS. I TOLD THEM OF HOW ROUGH THE RIDE IS DRIVING AT VARIABLE SPEEDS ON THE LOCAL ROADS. EVER SINCE, I HAVE HAD 5 ALIGNMENTS AND STILL HAVE THE SAME HANDLING AND STEERING PROBLEMS. I TOOK MY VEHICLE TO SEARS TO HAVE AN ALIGNMENT CHECKED AND WAS TOLD THE LEFT FRONT WAS OUT BY -0.07D. THE MECHANIC TOLD ME THAT I WAS THE 6TH PERSON WITH THE SAME MODEL VEHICLE TO COME IN THERE IN THE PAST TWO WEEKS WITH THE SAME PROBLEMS. HE STATED THAT THE REASON FOR THE ISSUES ARE COMING FROM THE ELECTRONIC STEERING MODULE. WHEN YOU ADJUST THE STEERING WHEEL TO ON OF THE THREE SETTINGS (NORMAL, COMFORT, SPORT), IT CAUSES THE FRONT ALIGNMENT OUT. THIS TO ME SOUNDS LIKE A DESIGN FLAW AND HYUNDAI DOES NOT WANT TO ADDRESS THIS ISSUE. I JUST GET TIRED EVERY TIME I TAKE IT TO THE HYUNDAI DEALERSHIP OF BEING TOLD THAT THERE IS NO PROBLEM, IT IS HOW IT IS SUPPOSE TO RIDE LIKE THAT DUE TO THAT IT IS NOT A CAR. I WAS AT HYUNDAI DEALERSHIP ON 06/FEB/18, AND THAT IS WHAT THEY TOLD ME BUT I HAD TO PAY ANOTHER $89.95 FOR AN ALIGNMENT AGAIN, LEFT FRONT WAS OUT (TOE -0.15D) RIGHT FRONT WAS OUT (TOE -0.18D). I WAS TOLD THAT THE STRUTS AND SUSPENSION WAS OK, BUT COULD BE THE TIRES. I HAVE 29,374 MILES ON IT AND I AM GETTING TIRED OF HAVING TO BRING IT IN TO HAVE THE SAME WORK DONE AND BEING TOLD THAT THERE IS NOTHING WRONG. I HAVE ALL PAPERWORK TO USE TO SHOW THE ALIGNMENTS THAT WERE DONE.
Feb 08, 2018
THE VEHICLE DRIFTS FROM SIDE TO SIDE AT SPEEDS ABOVE 40 MPH. I'VE TAKEN IT TO THE DEALERSHIP, THEY SAID THERE WAS NO PROBLEM "ITS PROBABLY JUST THE DIFFERENT DRIVING MODES ON THE STEERING WHEEL." THEY SUGGESTED TO DRIVE IN "SPORT" MODE WHICH DOESN'T HELP.THIS IS A MAJOR CONCERN BECAUSE ITS A HUGE SAFETY ISSUES AND IT MUST BE ADDRESSED. THERE ARE TOO MANY COMPLAINTS ON THE INTERNET FOR THIS PROBLEM TO BE IGNORED. *TR
Jan 18, 2015
OWN A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DRIFTED FROM LEFT TO RIGHT. THE CONTACT INDICATED THAT WHEN DRIVING THE VEHICLE AT HIGHWAY SPEEDS, IT WAS VERY DIFFICULT TO KEEP VEHICLE IN A STRAIGHT LINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE ALIGNMENT WAS ADJUSTED AND THE TIRES WERE CHECKED BUT THE DEFECT PERSISTED. THE OWNERWAS NOT INFORMED OF THE DEFECT. CONSUMERS REPORT MAGAZINE REPORTS THIS PROBLEM. *TR
Mar 18, 2014
VEHICLE DOES NOT STAY IN A STRAIGHT LINE. I'VE HAD ALIGNMENT ISSUES BEFORE WITH OTHER CARS WHERE IT PULLED TO ONE SIDE BUT THIS CAR IS ALL OVER THE PLACE ON THE INTERSTATE. I CONSTANTLY HAVE TO CORRECT THE STEERING WHEEL WHICH IS EXHAUSTING AFTER 20 MINS. SOMETIMES LEFT SOMETIMES RIGHT. ALSO SUSPENSION INTEGRITY IS QUESTIONABLE WHEN HITTING BUMPS THE CAR SEEMS TO BOUNCE UP AND CAUSE YOU TO LOSE CONTROL FOR A QUICK SECOND. WHY IS THE GOVERNMENT ALLOWING THIS!???????? WENT TO DEALER FIRST THEY SAID NOTHING WAS WRONG THEN A FEW MONTHS LATER THEY MAGICALLY HAD NEW ALIGNMENT SPECS WHICH THE DID AND IT STILLS WONDERS. *TR
Jan 28, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE WOULD SWAY TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 800. ..UPDATED 03/18/14 *BF THE CONSUMER STATED THE ENTIRE FRONT END OF THE VEHICLE WAS REPLACED. HOWEVER, THE VEHICLE CONTINUED TO THE PULL TO THE LEFT AND SWAYED FROM LEFT TO RIGHT. THE STEERING WAS ALIGNED. HOWEVER, THE PROBLEM CONTINUED. UPDATED 03/20/14
Nov 08, 2013
+ 3 more complaints for this component
UNKNOWN OR OTHER,SERVICE BRAKES
5 complaints
Ani-Lock Brake System Unable to get an appointment to get the part repaired Have been trying for over a month to bring the car in & was told that there was a worldwide glitch & the dealership was unable to get the parts to fix the problem
Jul 11, 2024
When we received the notification about the Anti-Lock Brake System fuse recall, we called our nearest dealer (Larry H. Miller Hyundai) to make an appointment and found out we had to wait almost four weeks to be seen. When it finally was our appointment day, we brought the car in and we found out that they could only test to see if we needed the Anti-Lock Brake System fuse. We of course failed and were told that they ordered the part and would call when it was available within 2-3 days. Five days went by and we never heard back so we called them to find out what was happening with the part. The service agent let us know that since Hyundai only allocates five of these parts to them per day, they have to inform customers as they were seen by the dealership. Which was different from what we were told initially. We then asked, how long would we have to wait and they said at least three to four weeks before we were called that the part was available to us. We waited a month just for the appointment, now we have to wait another month just for the part and possibly another month for another appointment just to have the part put on our car. We always assumed when there is a recall, your car would be fixed right away. Never have we had to wait for a part especially when its for a recall. Its ridiculous that Hyundai only gives five parts for this recall, when it affects so many cars to each dealer.
Jun 05, 2024
I was driving when it stalled out while driving and people helped me push my car out of turning lane to safety. The hood engulfed in flames. It was out the blue I had just bought the car a few months earlier. I was notified later that there was a recall on the car that caused fires but was unaware at the time
May 22, 2024
I have a Hyundai 2013 Santa Fe Sport 2.0T. I parked the car in the middle of my cement driveway. I went into my home for a moment to get my Stanley water bottle. When I walked back to the car, the engine compartment was on fire. I had 2 fire extinguishers and attempted to put out the fire by to no avail. My daughter immediately called 911 to report the fire. The fire department came and it took about 8-10 fireman to put the fire under control. I have owned all types of cars for the past 40-years. I have never seen a car go up in flames and burn to the ground in about one minute. Had I parked my car in the garage my entire house would have burn down while potentially killing my entire family. I called my insurance company (Geico) to advise them of the fire and asked them to contact Hyundai about the matter. Geico said its not their responsibility. I'm having difficulty contacting Hyundai to report this serious fire before some other family gets killed. I never was notified about any type of dangerous recall with the entire car burning down. I will try to contact Hyundai again tomorrow morning (XXX). Please help me with this matter as Hyundai must be held accountable for this fire almost killing my entire family. More importantly I wish to help prevent a similar situation for another family in the future. Thank You, [XXX] [XXX] or [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 17, 2024
There is a very serious recall (fire danger when parked due to brake fluid leak) and Hyundai has not made efforts on next steps.
Mar 08, 2024
ENGINE AND ENGINE COOLING
5 complaints
The contact owned a 2013 Hyundai Santa Fe. The contact stated that while her husband was driving at an undisclosed speed, a gasoline and smoke odor was ventilating into the interior of the vehicle through the vents, after which the driver observed flames emanating from the engine compartment on the passenger side of the vehicle, prompting him to pull to the shoulder of the roadway. Upon exiting the vehicle, the vehicle became fully engulfed in flames. Local emergency services arrived and were able to extinguish the fire. The ABS warning light was illuminated. A fire report was filed. A police report was reported, and injuries were reported. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The contact stated that though medical treatment was not sought, the driver sustained minor injuries to his right arm, and a passenger sustained a quarter-sized burn to his right leg. The manufacturer was not notified of the failure. The failure mileage was 138,000.
Mar 29, 2024
The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving approximately 25 MPH, the vehicle lost motive power. The contact stated that she depressed the accelerator pedal, but the vehicle failed to respond. The contact stated no warning light was illuminated. The contact attempted to steer the vehicle off the roadway, but the vehicle stalled. The contact attempted to restart the vehicle and after numerous attempts was able to restart and drove the vehicle to a nearby service station. A mechanic at the service station checked the vehicle and found metal shavings in the oil filter and determined that the engine had seized. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The failure mileage was approximately 144,000.
Sep 15, 2023
The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving 70 MPH, the vehicle started losing motive power, with the check engine warning light illuminated. As the contact continued driving, he began to hear an abnormal knocking sound coming from the engine. The contact pulled over and discovered that there was no oil in the engine. The contact added oil to the engine however, the knocking sound persisted. The contact towed the vehicle to his home where his brother inspected the vehicle and diagnosed the vehicle with a defective timing chain. The contact then had the vehicle towed to a dealer where the vehicle was diagnosed with a defective rod bearing. The contact was then given an estimate for the replacement of the engine. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 141,000.
Jul 22, 2022
The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving 50 MPH, the vehicle inadvertently started to stall. There were no warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that she was unable to restart the vehicle after several attempts. The manufacturer was notified of the failure and advised the contact to tow the vehicle to the dealer for the recall repair under NHTSA Campaign Number: 15V586000 (Fuel System, Gasoline). The vehicle was towed to the dealer who diagnosed that the engine had failed. The dealer notified that the manufacturer of the diagnostic test result and the manufacturer informed the dealer that they would not cover the repair of the vehicle because the ECM and cluster update had not been completed. The vehicle was not repaired. The approximate failure mileage was 187,000.
Nov 05, 2021
TL* THE CONTACT OWNS 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. ON A SEPARATE OCCASION, THE CONTACT'S HUSBAND WAS DRIVING AT 60 MPH AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT'S HUSBAND CALLED STERLING MCCALL CHEVROLET (17800 NORTH FWY, HOUSTON, TX 77090) WHERE THE VEHICLE WAS PURCHASED AND THE CONTACT WAS INFORMED THAT THE DEALER WAS UNABLE ASSIST WITH THE FAILURE. THE CONTACT'S HUSBAND HAD THE VEHICLE TOWED TO THEIR RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR ASSISTANCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER HOWEVER, NO ASSISTANCE WAS PROVIDED. THE CONTACT WAS CONCERNED THAT SHE WAS NOT INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
May 29, 2020
VISIBILITY/WIPER
5 complaints
I HAVE A 2013 HYUNDAI SANTA FE LIMITED. WE WERE DRIVING ON HIGHWAY 85 IN NORTH DAKOTA WHEN THE FORWARD SECTION OF THE PANORAMA ROOF SUDDENLY AND WITHOUT WARNING EXPLODED AND SHATTERED INTO THOUSANDS OF FRAGMENTS. IT SOUNDED LIKE A SHOTGUN BLAST INSIDE THE CAR. FORTUNATELY, THE SUNSHADE WAS CLOSED AT THE TIME SO MOST OF THE GLASS FRAGMENTS WERE CONTAINED. WHEN WE STOPPED AND EXAMINED THE ROOF, WE SAW A HOLE ABOUT 15-18 INCHES IN DIAMETER. WE WERE TRAVELING AT 65MPH AND THE TEMPERATURE WAS 65-70 DEGREES F. THE CAR HAD 61,000 MILES ON IT AT THE TIME. IT IS CURRENTLY AT THE HYUNDAI DEALER FOR REPAIRS. THE SERVICE REP LEFT ME WITH LITTLE CONFIDENCE THAT HYUNDAI WOULD COVER THE COST OF THE REPAIR.
Aug 30, 2016
MY WIFE WAS DRIVING DOWN THE INTERSTATE AT ABOUT 70MPH ON WEDNESDAY 2/24/16 IN CHARLOTTE, NC WHEN ALL OF THE SUDDEN THE SUNROOF EXPLODED WITH OUR 3 YEAR OLD AND 2 MONTH OLD IN THE BACK SEAT. THE SHADE WAS BACK AND GLASS DROPPED DOWN ON ALL OF THEM. MY 3 YEAR OLD HAD SOME VERY SMALL CUTS ON HER FACE. THERE WERE NO VEHICLES OR BRIDGES NEAR THE VEHICLE WHEN THIS HAPPENED. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THEY ADVISED THAT THEY WERE GOING TO PUT IT IN AS A WARRANTY CLAIM WITH HYUNDAI BECAUSE THEY HAD ANOTHER ONE, SAME YEAR MAKE AND MODEL, COME IN THE WEEK BEFORE WITH THE SAME THING. AFTER GOOGLING IT, I HAVE READ SEVERAL INCIDENTS WHERE THIS HAS TAKEN PLACE. I WOULD LIKE TO SEE A RECALL ON THIS DUE TO THE SAFETY CONCERNS THAT IT POSES. SHE COULD HAVE BEEN STARTLED AND LOST CONTROL OF THE VEHICLE. IF YOU LOOK CLOSELY YOU CAN SEE THAT THE GLASS GOES UP OUT OF THE VEHICLE, NOT DOWN. I BELIEVE THAT IT WOULD BE GOING DOWN HAD SOMETHING HIT IT.
Feb 29, 2016
I HAVE CONTACTED HYUNDAI AND HAVE BEEN GETTING THE RUN AROUND ABOUT THE WINDSHIELD WIPERS. THE WIPER ON THE PASSENGER SIDE DOES NOT CLEAN THE WINDOW PROPERLY - THERE IS A PIE SHAPED AREA ON THE BOTTOM OF THE WIPER, ON THE PASSENGER SIDE ONLY, THAT DOES NOT HIT THE WINDOW. AFTER MANY DISCUSSIONS WITH HYUNDAI AND GOING TO 2 DIFFERENT DEALS, THEY HAVE SAID THAT IT IS A DEFECT AND THAT ALL OR MOST HYUNDAI'S HAVE THIS DEFECT. I FEEL THAT IT IS A SAFETY ISSUE SINCE WHEN IT IS RAINING HARD, THE WIPER SPLASHES BACK ONTO THE WINDOW DUE TO THE FACT THAT THE WIPER IS NOT HITTING THE ENTIRE WINDOW PROPERLY. I FEEL THIS IS A SAFETY ISSUE AND SINCE MOST OF THE HYUNDAI'S HAVE THIS PROBLEM, IT IS A DEFECT THAT THE MANUFACTURER KNOWS ABOUT, BUT DOES NOT WANT TO TAKE CARE OF. *TR
Dec 13, 2014
WHILE DRIVING OVER A BRIDGE - THE SUNROOF PART OF MY MOON ROOF EXPLODED. THE WEATHER WASN'T EVEN HOT / HUMID - ABOUT 85 DEGREES OUTSIDE AT THE TIME. WHEN I WAS ABLE TO PULL OVER TO SEE WHAT HAPPENED - MY SUNROOF WAS COMPLETED SHATTERED WITH THE EDGES STILL ATTACHED - BUT A HOLE OVER 12-INCHES IN DIAMETER WAS BLOWN OUT AND GLASS PARTIALS WERE DROPPED INTO THE SHADE COVER THAT COVERS THE MOON ROOF AS MY CEILING. THE HYUNDAI DEALERSHIP HAS ONLY CONCLUDED THAT THEY WILL REPLACE THE GLASS WITH THE SAME PART AND WAS NOT ABLE TO SAY IF THIS ISSUE WOULD / COULD HAPPEN AGAIN. *TR
Oct 30, 2014
JUST HAD MY WINDSHIELD REPLACED 2 WEEKS AGO BECAUSE OF A CRACK ON THE BASE OF THE WINDSHIELD. I REMOTE STARTED MY CAR WHEN I WAS LEAVING WORK ON A SNOWY NIGHT AND WHEN I GOT TO THE CAR AND WIPED THE SNOW OF THE WINDSHIELD I NOTICED A CRACK COMING FROM THE BASE OF IT! NO IMPACT MARKS AT ALL. SO THE NEXT MORNING I MADE AN INSURANCE CLAIM AND HAD IT REPLACED BY SAFELITE. NOW THIS PAST WEEK WE HAD SNOW AGAIN IN NYC AND I WAS GETTING READY TO LEAVE FOR WORK AND REMOTE STARTED THE CAR.... GUESS WHAT I SAW WHEN I GOT TO THE CAR! A CRACK FROM THE BASE! SO I STARTED RESEARCHING IT AND THE TURBO MODELS HAVE A HEATING ELEMENT ON THE BOTTOM PART OF THE WINDSHIELD FOR THE WIPERS TO DEFROST THEM. NOW IT SOUNDS LIKE A GOOD IDEA BUT NOT IF THERE'S SNOW ON THE WINDSHIELD WHICH IS COLD AND FROM THE OTHER SIDE YOUR HEATING IT UP INCONSISTENTLY ONLY AT THE BOTTOM. YOUR JUST ASKING FOR A CRACK. SO THIS TIME THE WINDSHIELD WAS REPLACED THE TECHNICIAN SAID HE THOUGHT IT WAS THE HEAT AS WELL AND LEFT THE ELEMENT UNPLUGGED. HYUNDAI HAS BEEN KNOWN FOR FRAGILE GLASS....WHAT IS GOING ON NHTSA! *TR
Feb 09, 2014
FUEL SYSTEM, GASOLINE
5 complaints
THIS ISSUE SEEMS TO BE WELL DOCUMENTED BY OTHERS ON THE INTERNET. WHEN PUMPING GAS, THE FUEL TANK ACTS LIKE IT IS FULL CAUSING THE GAS PUMP TO SHUT OFF. HOWEVER, THE TANK IS ONLY ABOUT 3/4 FULL. IF YOU ARE PATIENT ENOUGH, YOU CAN EVENTUALLY FILL UP THE TANK BY TRICKLING IN GAS, WAITING A COUPLE OF SECONDS, TRICKLING IN SOME MORE GAS, ETC. THIS APPEARS TO BE A KNOWN PROBLEM BUT HUYNDAI SERVICE CENTERS FAIL TO RECOGNIZE THIS AS AN ISSUE. IT APPEARS THAT SOME INDIVIDUALS HAVE HAD THEIR TANKS REPLACE. 1 COMPLAINT INDICATES THAT THE SERVICE CENTER INDICATED THAT A PIECE CLOSE TO THE FILLER HOSE HAD "MELTED". SOUNDS LIKE IT MAY BE TIME FOR NHTSA TO STEP UP AND DO SOME FURTHER INVESTIGATION. *TR
Aug 20, 2014
THE VEHICLE HAS NEVER DISPLAYED CORRECT MPG. THE DIGITAL READ OUT THAT "TELLS" YOU YOUR AVERAGE MILEAGE IS ALWAYS 2 OR 3 MILES OFF THE ACTUAL MPG. I RESET ALL THE SETTINGS EVERY FUEL UP. IT 'TELLS" ME I'M AVERAGING 21 MPG, BUT WHEN I CHECK IT MULTIPLE TIMES IT'S ACTUALLY 18MPG. THE VEHICLE IS SUPPOSED TO GE 21/29 AND I NOW HAVE 15,000 MILES ON THE CAR AND I'VE NEVER GOTTEN MORE THAN 19 IN TOWN OR ABOUT 27 ON THE ROAD AND THOSE ARE FEW AND FAR BETWEEN. YET, THE GAGE IS ALWAYS INACCURATE BY 2 TO 3 MPG. I FEEL THAT IS VERY DECEIVING. IF YOU DIDN'T CHECK IT YOURSELF, YOU WOULD THINK IT'S GETTING THE GAS MILEAGE IT'S SUPPOSED TO, BUT THE READOUTS ARE WRONG. I DON'T KNOW IF IT'S DELIBERATE OR A CALIBRATION ISSUE. I TOOK IT TO THE DEALER, BUT THEY CLAIM EVERYTHING IS FINE. IF I'M SUPPOSED TO FILE THIS COMPLAINT WITH ANOTHER AGENCY, PLEASE LET ME KNOW. *TR
Jul 22, 2014
PURCHASED CAR 7/2013. BROUGHT CAR TO LESTER GLENN HYUNDAI AT TOMS RIVER NJ FOR SERVICE ON 3/5/2013. THEY HAD VEHICLE FOR 3 DAYS WHICH INCLUDED OTHER REPAIRS. IN THE PAST 3 MONTHS, THE DIGITAL READOUT THAT SHOWS REMAINING MILES TO FUEL CAPACITY IS NOT ACCURATE OR CLOSE TO IT IN COMPARISON TO OTHER FUEL GAUGE THAT SHOWS FUEL IN TANK. THE GAUGE READS ONLY 250 TO 270 MILES DISTANCE WHEN I REFUELED MY CAR TO THE BRIM. DEALER SAID IT SHOWS THIS READING BECAUSE OF MY DRIVING HABITS. I'M THE ONLY DRIVER AND TREAT THIS CARD WITH KID GLOVES AND DO NOT DRIVE FAST OR SUDDEN STOPS (64 AGE). IF YOU DIVIDE THE FUEL CAPACITY IN THE TANK 19 GALLONS BY 270 MILES GIVES YOU 14.2 MILES. THE GAUGE ON MY DASHBOARD FOR AVERAGE MILES PER/GALLON IS 23 MILES. IF YOU CALCULATE 23 MILES BY 19 GALLONS RESULTS SHOW 437 MILES. I CALLED CORPORATE HYUNDAI YESTERDAY CASE # 6456349 AND THEY COULDN'T HELP ME OR EXPLAIN THE REASONING BEHIND THE PROBLEM OTHER THAN MY DRIVER HABITS. EITHER THE GAUGES ARE DEFECTIVE OR WORSE THE MILEAGE REPORTED TO EPA/DOT IS FALSE AND NOT 18 CITY AND 24 HIGHWAY MILES AS SHOWN ON WINDOW STICKER DESCRIPTION WHEN I PURCHASED THE CAR. PLEASE HELP ME BECAUSE HYUNDAI WILL NOT RESPOND TO MY CONCERNS AND FACTUAL COMPLAINTS. THE SERVICE REPRESENTATIVE GAVE ME A BLANK LOOK WHEN THEY RETURN THE CAR TO ME WHEN I SHOWED THEM THE GAUGE AFTER SERVICING. COULD NOT EXPLAIN AND RECOMMEND RESOLUTION! WHEN EXITING THE DEALER, I RAN INTO ANOTHER PERSON WITH SIMILAR COMPLAINT ABOUT FUEL GAUGES GIVING CONFLICTING INFORMATION. PLEASE HELP ME BECAUSE HYUNDAI DOESN'T LISTEN TO LITTLE GUY CONSUMER. THANK YOU IN ADVANCE FOR YOUR HELP AND ASSISTANCE. *TR
Mar 08, 2014
FUEL TANK SHUTS GAS PUMP OFF 3/4 FULL. CAN NOT FILL UP GAS TANK. PURCHASED SUV NEW IN DEC 2012, HAD THIS ISSUE FROM FIRST FILL UP. WENT TO DEALER SERVICE ONCE AND THEY TOLD ME EVERYTHING WAS WORKING FINE. IT IS CURRENTLY 20 FEB 2013, SINCE MY DRIVER SIDE BLINKER DOESN'T WORK (NOT THE BULB) I HAD TO TAKE BACK IN FOR SERVICE. I HAD THEM LOOK AT THE FUEL TANK ISSUE AGAIN. THEY ARE NOW SEEING THE PROBLEM AND ARE REPLACING THE FUEL TANK. I AM WRITING THIS BECAUSE I SAW THERE WERE OTHER PEOPLE OUT THERE WITH THE SAME ISSUE AND WANTED IT RECORDED IN HOPES THAT HYUNDAI WILL DO A RECALL. *TR
Feb 20, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FUEL GAUGE PROVIDED INACCURATE READINGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TR UPDATED 05/23/13*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON MAY 6, 2013. THE GAS TANK ASSEMBLY UNIT AND FUEL PUMP WAS REPLACED. UPDATED 05/28/2013 *JS
Apr 08, 2013
SEATS
5 complaints
DRIVER'S SEAT WAS TILTING/ROCKING. THEN I REALIZED THE WHOLE UNDERCARRIAGE OF THE DRIVERS SEAT HAD COME APART. I HAD NOTICED A FEW DAYS BEFORE THAT THE SEAT SEEMED TO ROCK A LITTLE GETTING IN AND OUT OF THE CAR, BUT I JUST ASSUMED IT WAS THE GIVE OF THE LEATHER SEATS UPON ENTERING AND EXITING THE CAR. *TR
Jul 22, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT TRACK BECAME DISCONNECTED FROM THE BODY OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRACK ASSEMBLY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mar 28, 2014
PASSENGER SIDE BACK SEAT SQUEAKS VERY BADLY WHEN DRIVING ON A ROAD THAT ISN'T COMPLETELY SMOOTH. I HAVE TAKEN IT ONCE TO THE DEALERSHIP AND THEY CLAIM TO HAVE FIXED IT, BUT THE SOUND PERSISTED. I HAD TO DROP THE CAR OFF AGAIN TONIGHT FOR THE SECOND TIME. THAT IS MY NUMBER ONE COMPLAINT. THE OTHER COMPLAINT IS THAT THE WHOLE DASH BOARD CREAKS WHEN I'M DRIVING. I DON'T KNOW IF IT'S BECAUSE IT'S COLD OUTSIDE RIGHT NOW, OR WHAT IS CAUSING THE CREAKING. *TR
Mar 10, 2014
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE SEATS VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT IT WAS A NORMAL OCCURRENCE FOR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Aug 15, 2013
WE PURCHASED THIS 2013 HYUNDAI SANTA FE SPORT IN OCTOBER 2012. IMMEDIATELY ON THE DRIVE HOME, I NOTICED THAT THE DRIVER'S SEAT FELT LIKE IT WAS LOOSE OR ROCKED. I WAS ABLE TO MITIGATE THE PROBLEM BY USING THE POWER ADJUSTMENT TO RAISE THE SEAT TO THE HIGHEST POSSIBLE POSITION. WHILE NOT A SOLUTION, IT MINIMIZED THE PROBLEM AND ALLOWED ME TO CONTINUE TO DRIVE THE CAR. AFTER PERUSING A NUMBER OF ONLINE HYUNDAI FORUMS, I DISCOVERED THAT A NUMBER OF 2013 SF OWNER'S WERE EXPERIENCING THE SAME ISSUE. I ALSO DISCOVERED THAT HYUNDAI IS AWARE OF THE PROBLEM BY EITHER REPLACING THE SEAT/SEAT RAILS OR BY USING A SPECIALLY-DESIGNED TOOL TO CORRECT TOO MUCH CLEARANCE/PLAY IN THE SLIDING SEAT TRACKS. I BROUGHT THIS INFO TO THE ATTENTION OF MY LOCAL DEALERSHIP WHEN IT WAS RECENTLY TIME FOR THE FIRST SERVICE. AFTER SHARING INFO WITH THEM AND EVEN GIVING THEM A COPY OF A COMPLETED SERVICE ORDER FROM A FRIEND ON ONE OF THE ONLINE FORUMS, TO MY ASTONISHMENT THE DEALERSHIP REFUSED TO FIX MY SEAT. THE DISTRICT SERVICE MANAGER REFUSED TO AUTHORIZE THIS REPAIR BECAUSE AS HE PUT IT. "I SAT IN A FEW 2013 SF'S AND THEY ALL DID IT". THE EXCUSE OF SOMEONE THAT WANTS TO AVOID ADMITTING THERE IS A PROBLEM. JUST BECAUSE THEY ALL DO IT DOES NOT MEAN THERE IS NOT A PROBLEM AS EVIDENCED BY THE INFO I EASILY DISCOVERED ON THE INTERNET. HYUNDAI HAS ALREADY AUTHORIZED OTHER REPAIRS FOR OTHER OWNERS. I THINK THAT NHTSA SHOULD LOOK INTO THIS AND FORCE HYUNDAI TO COME CLEAN AND AUTHORIZE THESE REPAIRS FOR ALL OWNERS REGARDLESS OF LOCATION OR DEALER/DISTRICT. *TR
Mar 13, 2013
UNKNOWN OR OTHER,ENGINE
4 complaints
Hello, I'm not sure if this is something that you would handle or not. My husband and I have a Hyundai Santa Fe (husband-2015, Mine - 2013). We both bought the vehicles used and haven't had any major problems until about a year ago when both of our vehicles started drinking motor oil like people drink water. We don't have any signs of a leak anywhere. We had taken it to the Hyundai Dealerships and other mechanics and both say that Hyundai has been known to have this problem. Many years ago, I had a Hyundai Sonata which I bought brand new around 2003 and had it for many years. I never had this problem. After doing my research, I have seen where other people have had this problem with their Hyundai vehicles. I emailed several people about our situation, one being [XXX] , and received a response from Hailey, Customer Service Specialist with Hyundai Motor America and her response was for us to have Oil Consumption Testing done. She said that it would be our responsibility to pay for the testing and any repairs that need to be done since we're past the warranty and the years of our vehicles. From what the dealership and other mechanics keep saying, I feel it should be a recall for this problem due to Hyundai being aware that this has been a problem with their vehicles for years. I've known people to have cars much older than ours that never had an oil consumption problem such as this. Also, from what I read, this Oil Consumption Testing is a process that is done in stages which can be costly. Plus this Oil Consumption problem can lead to our engine dying without us knowing when it will die. With this problem, we don't have any warning that our motor oil is low or empty for our oil light will either blink or don't come on at all. I have seen mine blink, but by then the oil was already gone. My husband's oil stick had burnt and he purchased another one from Hyundai. The new one is now burnt and mine is burnt as well. This is a safety hazard. I feel that Hyundai should INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 02, 2023
As I drove off the highway and stopped at the light, all of my warning lights came on and fire started coming out of the hood in front of me. I bailed out of the vehicle and the entire front half of the car burned/melted completely.
May 23, 2023
Was driving vehicle when it stalled out. Engine,oil pressure, and stearing lights came on the dash. Tried to crank the car again and a loud noise from the motor happened. Like a rod in the motor.
Mar 28, 2022
PURCHASED 4/9/2020. HAD TO BUY BATTERY WITHIN 1 MONTH. THEN REBUILT ENGINE HAD TO BE INSTALLED AND NOW I AM HAVING TO PUT 1 QUART OF OIL IN THE VEHICLE DAILY DUE TO OIL LEAKING UNDER VEHICLE CONSTANTLY WHICH I HAVE HAD TO DO FOR 1 FULL WEEK UNTIL TOMORROW WHEN DEALERSHIP AGREED TO SERVICE VEHICLE AGAIN!
Apr 28, 2021
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
We pulled off the highway to get gas and noticed smoke coming from the hood. We immediately parked at the gas station and my husband, our dog and I got out of the car and within minutes the entire front of the car was in flames. Several passersby stopped and sprayed the fire with their fire extinguishers. We called 911 and the fire department quickly arrived and put out the fire, but the entire front of the car was destroyed. The front of the car melted along with the windshield from the intense heat. The police inspector came and inspected the car and took photos. The car was then towed and our insurance company took possession of the car. There were no warning lights or messages prior to the failure. The only thing we noticed was a slight hesitation in power as we climbed a hill several times in the half hour preceding the failure. My husband, my dog and I would have been in mortal danger from the fire if we had not stopped immediately and gotten out of the car. The safety of other people nearby had also been at risk if the fire department had not arrived so quickly to put out the fire as the smoke began as we were entering the gas station and parked about 50 feet from the gas pumps to escape the vehicle. We have no idea what caused the fire. The engine had been replaced by Hyundai due to a defect that had caused it to fail about 2 years prior to the current failure.
Jun 12, 2021
DRIVING ON INTERSTATE UP A INCLINE IN HEAVY TRAFFIC DRIVING 70 MPH VEHICLE LOST ALL ACCELERATION. *TR
Jun 16, 2020
THE CAR WENT OF FIRE ON HIGHWAY
Mar 14, 2020
WHEN DRIVING ON THE FREEWAY, VEHICLE LOST POWER AND SHUT OFF, SMELLED AND SAW SMOKE COMING FROM THE VENTS. PULLED TO SIDE OF ROAD AND OPENED HOOD TO CHECK ENGINE AND FLAMES SHOT OUT, CLOSED HOOD AND TRUCKERS RAN OVER WITH FIRE EXTINGUISHERS AND CALLED FIRE DEPARTMENT. WITHIN 5 MINUTES VEHICLE WAS TOTALLY ENGULFED AND FIRE DEPARTMENT HAD ARRIVED AND COULD ONLY PREVENT FLAMES FROM SPREADING TO SURROUNDING ENVIRONMENT. VEHICLE WAS TOTALLY CONSUMED BY THIS CATASTROPHIC FIRE. CALLED HYUNDAI CORPORATE OFFICES IN CALIFORNIA TO REPORT IT AS THE VEHICLE IS UNDER WARRANTY AND WAS ASKED 'WHAT DO YOU WANT US TO DO?'. RECEIVED THE IMPRESSION THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT THIS.
Aug 16, 2015
WHEELS
4 complaints
RIGHT SECTOR WAS ON RECALL BUT NOT THE LEFT. MY LEFT HAS SINCE BROKEN AND ABS LIGHT IS ON PLUS 2 OTHER LIGHTS. CAR DEALERSHIP WANTS 500.00 PLUS TO FIX IT. IFF IT RAINS OR BAD WEATHER I WILLLNT HAVE ABS.
Jul 05, 2019
CONTINENTAL CROSSTRACK LX SPORT 235-55-19 TIRE HAD A LOUD BUMPING NOISE COMING FROM THE RIGHT FRONT TIRE. ALSO HAD NOISE SOUNDING LIKE WHEEL BEARING NOISE AT ALL SPEEDS UP TO 70 MPH.REPLACED TIRE WITH ANOTHER BRAND.ALL NOISE WENT AWAY AFTER REPLACING TIRE. CLOSE INSPECTION OF TIRE INSIDE AND OUTSIDE REVIELED NO DEFECTS OTHER THAN A RAISED AREA WHERE BELT COMES TOGETHER. THESE TIRES NEED FUTHER INVESTIGATION BY EXPERTS TO DETERMINE SAFETY ASPECTS OF THESE TIRES.VEHICLE WAS IN MOTION ON ALL TYPES OF ROADS UP TO 70 MPH. EVEN AT 20 MPH THE TIRE WAS MAKING A BUMP,BUMP NOISE. TIRE WAS NOT OUT OF BALANCE. RECOMMEND ALL THESE TIRES BE RECALLED DUE TO SAFETY CONCERNS.
Dec 03, 2016
WE RECEIVED A RECALL LETTER FOR THE SANTA FE SPORTS NHTSA CAMPAIGN NUMBER 13V-355. WE CALLED OUR SERVICE OFFICE (UNIVERSAL HYUNDAI ORLANDO). THEY WERE NOT VERY HELPFUL. 1) THE PART IS ON BACK ORDER AND THEY HAVE NO IDEA WHEN IT WILL BE AVAILABLE 2) WHEN THE PART COMES IN IT WILL TAKE AT LEAST 4 HOURS TO REPLACE AND WE WILL HAVE TO LEAVE THE CAR WITH HEM. 3) WE LIVE ABOUT 15 MILES FROM THE NEAREST HYUNDAI OFFICE. 4) THEY REFUSED TO OFFER A LOANEE CAR. THEY SAID WE COULD RENT A CAR FROM ENTERPRISE. IF A CAR IS RECALLED WE WOULD EXPECT THE PART TO BE AVAILABLE AND ALSO WE WOULD NOT EXPECT TO BE OUT OF POCKET BECAUSE OF THE RECALL. *TR
Dec 26, 2013
I WAS MAKING A RIGHT TURN ON RED AND MY SPEED WAS APPROXIMATELY 5 MILES AN HOUR. THERE WAS A FRONT CURB, THEN A RAMP FOR WHEEL CHAIR ACCESS, AND THEN A SECOND CURB WHICH WAS FURTHER OUT. MY RIGHT FRONT WHEEL CLEARED THE FIRST CURB, BUT CAUGHT THE SECOND CURB. MY CAR FELL ON ITS LEFT SIDE AND SLIDE A FEW YARDS. I WAS NOT INJURED, BUT THE CAR WAS TOTALED. *TR
Jul 03, 2013
TIRES
4 complaints
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE: 235/55 R19 (NA). THE CONTACT PURCHASED FOUR NEW TIRES FROM THE KUMHO MANUFACTURER. THE CONTACT INDICATED THAT THE REAR PASSENGER SIDE TIRE HAD CRACKS AND TREAD SEPARATION. THE TIRE WAS REPLACED BY AN INDEPENDENT TIRE REPAIR FACILITY. IN ADDITION, THE FRONT AND REAR PASSENGER SIDE TIRES BOTH EXPERIENCED BLOW OUTS DUE TO THE CRACKS AND TREAD SEPARATION. THE CONTACT FURTHER STATED THAT WHEN ALL THREE TIRES FAILED, THE INNER TREAD WALLS WERE CRACKED WITH EXTENSIVE TREAD SEPARATION. THE REPLACEMENT REAR PASSENGER TIRE AND THE FRONT PASSENGER TIRE WERE TAKEN TO A TIRE FACILITY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TO DETERMINE IF THE PASSENGER SIDE TIRES COULD BE REPLACED WITH TWO NEW TIRES. THE VIN, VEHICLE FAILURE MILEAGE, AND TIRE FAILURE MILEAGE WERE NOT AVAILABLE.
Sep 04, 2018
WHILE DRIVING ON HIGHWAY AT 70MPH THE TIRE PRESSURE LIGHT KEPT BLINKING, SO I PULLED OVER TO THE SHOULDER JUST AS THE TIRE BECAME FLAT. I CALLED A TOW TRUCK I WAS NOT NEAR A TOWN SO IT TOOK AN HOUR FOR SOMEONE TO GET TO ME. HOWEVER THE TIRE WAS REMOVED AND I NOTICED THAT A CHUNK OF TIRE WAS MISSING OFF THE TIRE SMALLER THAN AN INCH HOWEVER YOU COULD SEE DOWN TO THE WIRES.
Jan 31, 2017
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE EQUIPPED WITH CONTINENTAL CROSSCONTACT LX TIRES, SIZE: P235/65R17. WHILE MAKING LEFT OR RIGHT TURNS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT TIRES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIRES SHOWED TREAD SEPARATION AND NEEDED TO BE REPLACED. THE TIRE WAS REPLACED WITH THE SAME MAKE AND MODEL TIRE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V624000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 41,950.
Jun 27, 2016
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE VEHICLE IS EQUIPPED WITH KUHMO SOLUS KL21 TIRES, SIZE P235/65 R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE DEFLATED ON THREE OCCASIONS. THE CONTACT WOULD ADD AIR TO THE TIRE, BUT IT WOULD CONTINUE TO DEFLATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MECHANIC REPLACED THE FRONT PASSENGER SIDE TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE FOR THE TIRE AND VEHICLE WAS 19,481.
Aug 21, 2014
SERVICE BRAKES,ENGINE
3 complaints
The contact owns a 2013 Hyundai Santa Fe. The contact stated while depressing the brake pedal, the pedal extended to the floorboard and the stopping distance was extended. The vehicle was taken to the local mechanic who flushed the brake lines and replaced the brake master cylinder, but the failure persisted. The vehicle was later taken to the local dealer, but no further information was available. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was also experiencing excess oil consumption. The cause of the failure was not yet determined. The failure mileage was 115,000. The VIN was not available.
Jul 19, 2024
WHILE DRIVING I TURNED THE CORNER GOING ROUGHLY 7 MPH AND MY CAR JUST COMPLETELY STALLED OUT. I WAS ABLE TO GET IT BACK STARTED BUT DROVE IT HOME AND DIDN'T WANT TO RISK TAKING IT OUT ON A MAJOR HIGHWAY OR STREET.
Nov 18, 2020
I WAS ON MY WAY TO A SOFTBALL FIELD FOR MY GRANDDAUGHTERS GAME AND AFTER STOPPING AT A STOP SIGN, I BEGAN TO ACCELERATE AND MY CAR JUST DIED. I DRIFTED OVER TO THE ROADSIDE AND TRIED AT LEAST 5 TIMES TO RESTART THE VEHICLE TO NO AVAIL. I THEN CALLED AAA AUTO AND HAD THE GIRLS START WALKING TOWARD THE BALL FIELD , MUCH AGAINST MY BETTER JUDGEMENT ( AGES 10 & 12). THE VEHICLE I HAD TOWED WEDNESDAY TO MY HOME. I NOW HAVE NO TRANSPORTATION. WE WERE ON A SMALL CONNECTING ROAD BETWEEN ROUTE 40 AND275.
Jun 07, 2019
ELECTRICAL SYSTEM,SERVICE BRAKES
3 complaints
This complaint relates to Recall Campaign 251 from Hyundai, specifically the ABS Control Module. I own an affected 2013 Hyundai Sante Fe Sport. I bought it used in October 2023, and it driven by my minor child. While the affected components have yet to cause a problem, the mere fact that this vehicle could start on fire concerns me. Moreover, Hyundai has the wherewithal to fix the problem, rather than simply replacing a fuse and hoping for the best. As a father, it is my privilege and responsibility to protect and provide for my family. In order for me to do this, I would like NHTSA to throw the full weight of their influence on Hyundai and insist that they fix this problem. The very least they could do is provide a suitable vehicle as a loaner until my vehicle is fixed. Better yet, they can buy this vehicle and I will use that money to buy the same, or nearly same, type of vehicle from them. That is a win-win situation in my opinion. I am a retired State Trooper and for over half of my career I conducted numerous Traffic Homicide Investigations and Accident Reconstructions. I lost count of how many civil trials I testified in. I was considered a subject matter expert in several areas, including vehicle equipment failure. This is a lawsuit waiting to happen. More importantly, if this issue is not fixed, people are going to die because of Hyundai's malfeasance. Thank you for your time. I am committed to following through on this and will be watching very closely how both Hyundai and NHSTA respond to this campaign.
Jun 03, 2024
Please reference NHTSA recall number 23V651000. I am registering a complaint because the manufacturer has failed to remedy this safety issue in a timely manner. It is a fire hazard. Our vehicle is among the affected. This needs to be rectified immediately.
Mar 12, 2024
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL WARNING LIGHTS WOULD REMAIN ILLUMINATED. UPON INSPECTION, IT WAS DISCOVERED THAT BRAKE FLUID WAS LEAKING FROM THE BRAKE FLUID MODULE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HYUNDAI OF CHARLESTON LOCATED AT 8485 RIVERS AVE, NORTH CHARLESTON, SC 29406 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 130,000.
Dec 09, 2020
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
I was driving the vehicle on the left lane of the freeway and the acceleration suddenly gave out. The car began to slow even when I pushed on the gas. Heat gage was fine and no lights went on. I quickly got over 4 lanes of traffic to the next exit and was able to pull over to the side of the road. White smoke began to billow out of the hood on the offramp and all the emergency light indicators came on at once. I turned the car off and the smoke turned black. I popped the hood and flames leapt out from under the hood. I jump out of the car and ran, leaving everything behind. I got safety away from the car and called 911. All of this happened within 2 minutes of losing acceleration. I typically have my two children in car seats in the car for school drop off and, [XXX] , they weren't with me. The fire overtook the front quickly and spread to the main cabin. By the time the fire department arrived (appx. 5-7 min) the car was completely engulfed. Nothing was salvaged. There is a fire report with the fire department. The police were not called. The car had gone through a full inspection and oil change one month prior and had no warning signs or issues. I lost a number of things in the car, including my purse, work items, kid's items, car seats, etc. Just after the incident, I developed a cough and severe headache that lasted two days. I also twisted my knee while running away, exacerbating an old injury. I am also dealing with acute mental health symptoms and am seeing a psychologist. I have not yet returned to work due to brain fog and exhaustion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 09, 2024
ON SEPTEMBER 20TH 2018 AFTER HAVING THE CAR A WEEK, THE CAR MADE A NOISE WOULD NOT START ALL THE DASHBOARD LIGHTS WERE BLINKING ON AND OFF THEN NEVER CAME ON AGAIN. THE CAR WAS TAKEN TO THE DEALER FOR THEM TO SAY IT WAS A BATTERY, WHICH THEY NEVER GAVE A SERVICE RECEIPT FOR NO MATTER HOW MANY TIMES I ASKED. THEN AGAIN ON AUGUST 7 2019 MY ENGINE LIGHT CAME ON AND CAR STOP WHILE DRIVING ON THE EXPRESSWAY WITH MY KIDS IN THE CAR. THANKFULLY WE WERE ABLE TO GET OFF THE EXPRESSWAY WHICH WAS A VERY SCARY SITUATION. AFTER ABOUT 30 MIN THAT DID RESTART BUT WOULD NOT ACCELERATE OF 60 MPH. AS WE COASTED THE REMAINDER OF OUR TRIP. THEN AGAIN ON OCTOBER 7 THE LIGHT CAME ON AGAIN AFTER RECEIVING AN OIL CHANGE AND TUNE UP. THIS TIME SMOKING AND STALLING AND NEVER COMING BACK ON AGAIN. THE BRAKE WOULD BE PRESSED WHEN THE PUSH TO START BETTON NEVER WENT TO THE ON POSITION.
Nov 04, 2019
THE VEHICLE WAS STOPPED WITH MY FOOT ON BRAKE. THE ENGINE BEGAN TO RACE FOR SEVERAL SECONDS AND THEN RETURNED TO NORMAL. IT SEEMED AS IF THE TRANSMISSION WAS IN NEUTRAL WHEN THIS HAPPENED AS THERE WAS NO LABORING OF THE ENGINE. THE CAR WAS IN DRIVE.
Jul 29, 2015
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
FIRST WE HEARD WHAT WE THOUGHT WAS MAKING A BELT LOOSE DRIVING DOWN THE ROAD IN OUR LOCAL AREA OF DENVER, THEN SUDDENLY ACCELERATION WAS NOT HAPPENING. GIVING IT GAS AND NOTHING. CHECK ENGINE LIGHT CAME ON. MADE IT HOME, THANK GOODNESS AS ACCELERATION WAS INTERMITTENT( AND NOTHING OVER 25MPH) BUT IMMEDIATELY HAD IT TOWED TO MECHANIC. MECHANIC FIXED ONE SENSOR AND MORE PROBLEMS AROSE. HE FELT IT SHOULD BE A WARRANTY ITEM BUT SURPRISINGLY ITS NOT. NOW HE THINKS THE RESOLVE WILL BE IN THE FORM OF REPLACING THE ENGINE AS HE'S RUN EVERY OTHER DIAGNOSTIC TEST HE COULD.
Apr 23, 2021
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THEY WOULD HEAR A KNOCKING COMING FROM THE ENGINE OF THE VEHICLE AND THE CHECK 20V1442TH SMOKE BENG SEEN DUE TO A FUEL INJECTOR FAILURE. THE CONTACT STATED THAT EXCESSIVE SMOKE WOULD COME OUT FROM THE EXHAUST OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR AND FUEL INJECTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURES CONTINUED. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP (HUNTINGTON BEACH HYUNDAI ADDRESS: 16751 BEACH BLVD, HUNTINGTON BEACH, CA 92647 PHONE: (714) 594-5604) WHO DIAGNOSED THE VEHICLE WITH THE DIAGNOSTIC CODE FAILURE: P0299, WHICH, STATES THAT THE VEHICLE'S UNDER BOOST TURBOCHARGER HAD FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Mar 31, 2020
AFTER ACCELERATING FROM A STOP LIGHT, TURNING LEFT ONTO A TWO LANE 35MPH ROAD, THE CAR SEEMED TO DOWNSHIFT AND WOULD NOT RESPOND TO THE ACCELERATOR. IT CONTINUED TO MOVE FORWARD AT NO MORE THAN 10-15MPH JERKING AND LUNGING UP A HILL, CAUSING A HAZARD FOR APPROACHING CARS. THE AWD LIGHT CAME ON ALONG WITH ANOTHER LIGHT PERTAINING TO THE DRIVETRAIN/AXLE. WE WERE ABLE TO CONTINUE A FEW HUNDRED YARDS UNTIL A SAFE SPOT TO PULL OVER WAS FOUND. THE ROADSIDE ASSIST TECH SUSPECTED THERE MAY BE WATER IN THE FUEL SYSTEM, HOWEVER WHEN LOADING THE CAR ONTO THE TRUCK, NOTICED THE JERKING MOTION AND INSISTED IT SHOULD BE BROUGHT IN FOR INSPECTION. IN OUR FIRST CONVERSATION WITH THE MECHANIC HE MENTIONED RECALLS ON THE VEHICLE. WE SAID THAT WE HAD JUST PURCHASED THE CAR AFTER LEASE, 2 MONTHS PRIOR, AND DURING THAT PROCESS WE ASKED ABOUT RECALLS AND WERE TOLD THERE WERE NONE.
Feb 15, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
2 complaints
O don’t appreciate someone activating my vin the same day the remedy comes out on compaign , this had been ongoing battle since 2018 when it states on the website they will replace the engine , when it had a theta engine settlement but thanks to the bearus exposures if info n loss of employee, employment data missing ti why I get denials the Chinese that infiltrated Equifax this vehicle was manufactured out of Georgia issues with dealer m notifying corporate when violation of the fair credit reporting act , off cc reports tampering with my insurance policy n these POs place there names in my policy in 2018 loss of years off n on of employment , medical n o gotta stew L pay to detain a pos car I absolutely love until they destroyed my life , nice to find a pos male in my medical records when it’s fraud , n I gotta fight every aspect of everything when I’ve been deprived hacked n comprised no data available on this vehicle hmmm , fishy to me , whew Did I spent most my time at work, home , or the dam Library this is a violation of the law privacy , national public data exposure of brokers my social , not only that my primary email was connected to blue link Hyundai n that email been hacked n comprised n I gave not been able to access shows it.connected To my old Facebook n my old cell phone orginal do not call.gov if your in violation of the Law , consumer im cheating and stealing I can’t get anywhere but why would they remove phone numbers n documents n numbers are there n etc n why would those POs put it under my alias not what’s in my drivers license now im getting identity fraud false reporting info mix n match bs tell that transgender I will hunt him down in association with this abuse I have a whole case file it will only allowed me three uploads
Mar 08, 2025
My vehicle had been stalling on I assign for a couple of months until one day in June 2021 it wouldn’t start at all. I got a new battery installed and assumed that all was well. Weeks later, I was in route to visit family when my ABS, traction, and down hill break lights all came on. I pulled over and tried cutting my car off and on a few times to see if that would resolve the issue and it did not. My car also seemed to slow down a bit and struggled slightly accelerating up hills. In 2019 my turbo engine was replaced after my vehicle stopped accelerating while I was on the interstate. There is currently a recall on 2013 Hyundai Santa Fe’s that reads: “ Hyundai Motor America (Hyundai) is recalling certain 2013-2015 Santa Fe Sport vehicles. Brake fluid may leak inside the Anti-lock Brake System (ABS) module, possibly resulting in an electrical short… If the ABS module short circuits, there is an increased risk of an engine compartment fire.“ unfortunately my VIN is not included in the recall and I fear my car may catch fire any day now as a result of this failure.
Jul 08, 2021
VEHICLE SPEED CONTROL,ENGINE
2 complaints
I was driving on a highway going 65mph when my engine suddenly, and without warning, failed. My foot was on the gas pedal when it suddenly went to the floor, but my car stopped accelerating. My check engine light began blinking as well. I was in the far left lane and, without the ability to accelerate, had to merge over through 3 lanes of highway traffic in order to safely pull my car over on the side of the highway. This put not only my own safety at risk, but also that of every car around me while I tried to maneuver my car safely to the side of the highway without the ability to accelerate. There were no signs or lights illuminated prior to the incident that would of given me any warning to the impending failure. My car was towed to the closest mechanic then towed to my local Hyundai dealership. Both the mechanic and the Hyundai service department found the engine knocking and determined it was a total engine failure and my engine needed to be replaced. I discovered my engine was affected by the Hyundai engine recall 162.
Sep 19, 2023
AFTER DRIVING CAR FOR OVER 1 1/2 HRS, LOSING ACCELERATION AFTER SLOWING DOWN TO PAY TOLLS. IS HAPPENING MORE FREQUENTLY. SAFETY HAZARD BECAUSE EVEN THOUGH I HAVE GAS PEDAL TO FLOOR WILL NOT GO PAST 50 MPH ON HIGHWAY THAT IS 65 MPH. HAS HAPPENED 3 TIMES AND IS HAPPENING MORE FREQUENTLY. TWO OTHER TIMES HAPPENED AFTER DRIVING 2 HOURS ON TURNPIKE. CAR LOST TURBO BOOST AND WOULDN'T GO VERY FAST.. NO LIGHTS ON DASH. GAS PEDAL TO FLOOR AND RPMS WERE READING A LOT HIGHER. TOOK TO DEALERSHIP WHO RAN DIAGNOSTIC. WANTED THEM TO CHECK THE TURBO ACTUATOR. WAS CHARGED $120.00 AND TOLD THEY COULDN'T FIND ANYTHING.
Jun 09, 2019
SEAT BELTS
2 complaints
Upon exiting a parking lot at low speeds, the driver’s seat belt disengaged from the buckle. Despite multiple attempts to fasten the seat belt, it would not stay buckled throughout the drive, which was at speeds 40mph and below. Warning chimes sounded each time it unbuckled. It seems like a mechanical failure because the seat belt would become unbuckled if just a little force was applied to pull on the seat belt such as when making a turn.
Sep 02, 2023
BACKSEAT PASSENGER SIDE SEATBELT WILL NOT PULL OUT FAR ENOUGH TO BUCKLE. TOOK TO HYUNDAI AND TOLD THAT THERE ARE TEETH BROKEN OFF IN THE ROLLER PART OF SEATBELT. IT SEEMS THAT THIS WOULD BE FAULTY PARTS FOR TEETH TO ACTUALLY BREAK OFF AND NOW KNOWING THIS, ARE ANY OF THE OTHER SEATBELTS AT RISK OF BEING FULLY SECURE FOR PROTECTION. WOULD LIKE INVESTIGATION AND WONDERING WHY IT WOULD NOT BE COVERED BY HYUNDAI. THEY JUST SHOWED HIM IN A HANDWRITTEN SCRAP OF PAPER AN ESTIMATE AND DISMISSED. GOING FOR SECOND OPINION AND SOMETHING IN WRITING.
Mar 05, 2020
POWER TRAIN,SERVICE BRAKES,ENGINE
2 complaints
I was driving down the highway when the car suddenly just jolted stalled and misfired. I put on my hazards and jerked to get a read since the engine light came on. After 4 diagnostic tests and 3 different mechanics the codes read misfire in cylinder 2. Spark plugs were installed new, but after further inspection and 3 pressure tests the problem was scoring to the cylinder wall, not the cylinder coil itself. The final test was by a Hyundai dealer, but he did not tear down the engine further to find exact cause. He initially suggested an oil change, but I have been getting oil changes every month before service is due as oil is burning off and not lubricating essential mechanical parts. I have records of monthly changes. I also had several issues with brake fluid leaks regardless of tube installation per another recall for ABS system. I visited dealer under the advise of Hyundai customer service telling me I was under an extended warranty up to 150,000. After visiting dealer I was told the warranty does not cover my power train issue but only pertaining to rods and bearings. However, according to best practice guide 162 and class action I am still eligible for free inspection as a returning customer which was denied. I had no notice or knowledge of a bad engine when purchasing vehicle. I was told of ABS system recall and a no cost inspection. The previous owner serviced the recall 162 so it’s showing as closed, but as a returning customer I believe it to still be active and deserves further review. A tow would be required to inspect the vehicle at any dealership or repair shop.
Jun 09, 2023
IN 2018 I BECAME A VICTUM OF IDENITY THEFT, SYNTHETIC IDENITY THEFT, COMPLETE MISUSE AND ABUSE OF MY SSN BY FINACIAL INSTITIONS, CRIMINLAS , USING MY IDENITY AGAINST ME WHERE I WAS DENIED ALMOST A YEAR WORTH OF EMPLOYMENT BECAUSE I HAD HACKERS, SCAMMER, THEIVES IN MY POLICIES , POLICIES I NEVER HAD, I GOTTEN THE PAPEWORK LATER IN 2018 ABOUT THE RECALL ON THE ENGING ON THIS MAKE AND MODEL, I WAS BEING DOOPED BY THE ADMINSTRATION, WHEN THEY KNEW THIS CAR WAS IN 2017 WAS BURNING OIL AT 75,000 MILES WHEN I TRIED TO TRADE IT IN, NOT ONLY THAT BUT IN 2017 ALL THIS IDENITY THEFT AND SYNTHETIC IDENITY THEFT WAS GOING ON WHICH I DID NOT UNDERSTAND, BUT I HAD A JERK FALSIFY MY DOCUMENTS, AND I KEPT THE ORGINALS , I ALSO HAD SOMEONE SENDING MY INFORMATION AND MY EMAILS INTO THE UNDERGROUND MARKET, I ALSO HAD SIGNS OF MAIL THEFT AND FRAUD LINKIMG TO SYNTHETIC IDENITY THEFT, IM STILL FIGHTING THIS JERKS EVERYTIME I TAKE THIS CAR TO THE DEALER LOCALLY THE CAR IS WORSE , I SWEAR THEY HAVE BEEN MESSING WITH IT INSTEAD OF RESOLVING IT, THIS HAS BEEN ONGOING FOR THREE YEARS AND I'VE ABOUT HAD WITH IT, IF IT SHOWS ALL THE WAY TO CORPORATE ON THE TITLE OF FOUNTAIN VALLEY CA, A DIFF SYNTHETIC IDENITY THEN IT'S APPARENT SOMEITHING ISN'T RIGHT, COULD YOU LIVE ON UNDER 2400.00 IN A YEAR A MOTHER W CHILDREN BECAUSE OF THIS , I'M QUITE FRANKLY COULDNT BECAUSE I COULD NOT STOP IT, YOU CAN'T CONTROL SYTHETIC IDENITY THEFT IT'S IMPOSSIBLE, I'M SICK AND IIRED OF LIARS, CHEATS AND CRIMINALS ABUSE MY NAME MY SNN, CAUSING ME HARM N DISTRESS THIS WAS GOING ON IN 2017, BUT 2018 THESE JERKS WOULD SEND ME IN CIRCLES AND CHARGE ME FOR SOMETHING I ALREADY KNOW WHAT'S GOING ON WITH IT, BUT JUST TO CHEAT THERE CUSTOMSERS AS FAR AS I'M CONCERNED IT'S NOT FUNNY, SICK N TIRED OF THE GAMES! ITS CRUEL AND INHUMANE AND THIS CAR IS NOT SAFE TO DRIVE NO REMEDY FOR NOTHING , IT STALLS IN MOTION, DOESN'T DRIVE
Dec 06, 2020
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
2 complaints
It all started on Thursday, February 16 when I went into my garage and noticed a strange chemical smell and my car battery was dead. My husband replaced the battery that night, but we noticed the break lights stayed on. When took it to a Firestone Department on Friday, February 17, they replaced the battery terminal and ran diagnostics. We finally called and got an answer on Monday, February 20. The mechanic said it was the ABS Control Module and wiring harness. We transported the car that Monday afternoon to the local Hyundai dealership, which we really didn’t want to deal with since we haven’t had nice experiences with them in the past. They never called us and when we finally got ahold of the service department on Wednesday, February 22, they stated that they believe that it is the ABS Control Module, but they are unable to fix it locally. We would have to send it to another Hyundai dealership which is about 100 miles away. After speaking to the Hyundai Corporate Office, they suggested with previous recalls to place an incident report. The recall for the ABS Systems for Hyundai came out on May 16, 2018 and the recall number 218. The recall includes cars with the cruise control systems.
Feb 25, 2023
AFTER STARTING THE CAR, THE WARNING LIGHTS FOR DEFECTIVE ABS,ESC AND DBS (MAY) STAY ON. SOMETIMES AFTER STARTING THE CAR, THESE LIGHT GO OFF. HYUNDAI HAD PREVIOUSLY REPLACED ABS SENSORS ON THE VEHICLE.
Jan 26, 2021
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
On January 20, 2023 I was on my way home from work and was stopped at a traffic light. The light turned green. As I tried to accelerate forward the engine light started blinking and the vehicle moved slow and lost a lot of power and a knocking sound began. As I tried to accelerate more the knocking sound became louder. I found an engine issue after entering my vin# on the Hyundai site. It was found that for the 2013 Hyundai Santa Fe Sport there was an engine issue. I have attached this issue pertaining to my vin#. I printed this information and took these to my nearest Hyundai dealer, who stated to me that these were not official recall papers and they can't use them. I am the 3rd owner of this vehicle so I never would have received an official recall paper. I proceeded to email consumer affairs at Hyundai and sent these same attachments showing the vehicle issue with my vin#. Hyundai has emailed me back stating and I quote "We have determined your vehicle is not currently affected by any campaigns." I do not see how they determined there isn't a campaign that affects my vehicle when I have proof on paper there is an issue with these engines. My vehicle is a 2013 and under 10 years old. I found a local independent auto garage to look at my Hyundai and they have stated I need a new engine. I am at this time stuck paying out of pocket for a new engine that has clearly an issue Hyundai has had with this particular engine. Thank you for you time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Feb 02, 2023
MY CAR HAS BEEN STALLING EVERY TIME I START IT . IT'S BEEN HAPPENING SINCE APRIL AND I JUST BOUGHT IT IN SEPTEMBER.
Aug 14, 2019
WHEELS,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
THE MOTOR STATED TO ACT UP. IT WAS DRIVING REGULAR THEN ALL AT ONCE THE MOTOR STARTED TO MAKE A GRINING NOISE THEN THE CAR SLOWED DOWN TO 20 MPA. I GOT SCARED THEN CAME HOME IT WAS SMOKING TOO. I PUT MY FOOT TO THE FLOOR AND NOTHING HAPPENED STILL GOING 20 MPA
Jan 05, 2021
I OWN A 2013 SANTA FE AND I HAVE HAD SEVERAL ISSUES WITH IT, THE ENGINE BEING REPLACED DUE TO FAILING WHILE DRIVING ON THE HIGHWAY, IT WAS SERVICED WITH A FEW OTHER ITEMS DEALER FOUND TO BE NEEDED FOR SOME RECALLS. BUT NONE I CAN RECALL FOR SURE WAS REGARDING THE ENGINE ITSELF, WILL NEED TO CHECK SERVICE RECORDS. THEN LATER IT WAS THE FUEL PUMP(INJECTOR) NEED TO VERIFY SPECIFICS, BUT GAS FUMES AND SMOKE COMING FROM THE ENGINE AND THIS WAS REPLACED, THEN LATER AGAIN HAD TO TAKE IN AGAIN FOR REPAIR DUE TO SERVICE ERROR OF TUBING BEING BENT ECT WHEN INSTALLED, NOTICED THE HIGH AMOUNT OF GAS FUMES AND SMOKE FROM THE ENGINE AND INTO THE CABIN. THIS WAS A FEW MONTHS AGO, THEN NOV 9 2018 MY CAR CAUGHT FIRE AND WAS DESTROYED BY FLAMES. I HAD JUST SECONDS TO PULL THE CAR OVER AND PUT IN PARK, GRAB MY 6 YEAR OLD SON AND GET OUT BEFORE FLAMES COVERED THE ENTIRE ENGINE THEN THE ENTIRE CAR. I WAS IN MY NEIGHBORHOOD AND PULLED OVER ON THE SIDE OF THE STREET. I WOULD LIKE TO START AN INVESTIGATION REGARDING THIS MATTER, I FEAR I AND MY SON COULD HAVE DIED DUE TO THIS KNOWN AND NEGLECTED ISSUE THESE SANTA FE'S HAVE BEEN HAVING. I HAVE HAD THE CAR SERVICED AT THE DEALERSHIP SO I WILL BE ABLE TO SUPPLY THE SERVICE REPORTS AND THE CASE NUMBER FOR THE WILLIAMSON COUNTY SHERIFF REPORT OF THE FIRE AND OTHER DOCUMENTS NEEDED. MY CELL [XXX] PLEASE LEAVE A MESSAGE IF I MISS YOUR CALL AND EMAIL INSTRUCTIONS AND OR INFORMATION NEEDED TO MOVE FORWARD. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Nov 12, 2018
SERVICE BRAKES, HYDRAULIC,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BRAKE PEDAL MADE AN ABNORMAL SQUEAKING SOUND WHILE DEPRESSED WITH THE ENGINE WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V520000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PATRIOT HYUNDAI OF EL MONTE (3462 PECK RD, EL MONTE, CA 91731) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD THE VEHICLE INSPECTED BY THE SAME DEALER DUE TO AN ABNORMAL OIL ODOR. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WERE NO SIGNS OF AN OIL LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Oct 15, 2020
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND A BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER (DORAL HYUNDAI LOCATED AT 10285 NW 12 ST DORAL, FL 33172) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Jun 08, 2017
STEERING,UNKNOWN OR OTHER
2 complaints
SINCE THE VEHICLE MADE THE 110,000 MILES THE STEERING WHEEL MAKES CONSTANT VIBRATION AND STEERING WHEEL CLUNKING NOISE WHEN MOVING IN EITHER DIRECTION AND WHEN DRIVING AROUND 60 TO 85 MPH, *TR
May 29, 2020
YOU HAVE TO CONSTANTLY FIGHT THE STEERING TO KEEP THE CAR FROM SWAYING TO THE LEFT OR RIGHT. *TR
Sep 29, 2014
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
EL PROBLEMA DE MI SANTA FE ES EL SIGUIENTE,ARANQUE NO SUBE SU NIVEL DE ACELERAR Y SE QUEDA BAGA NO QUIERE ACELERAR,EN OCASIONES ESTA CORRIENDO Y LUEGO BAJA LA VELOCIDAD Y SI MOVIMIENTOS ESTA MUY LENTO,,SI VAS A ENTRAR A UNA INTERSECTION TIENES QUE TENER SUMAMENTE EL CONTROL QUE NO VENGA NINGUN VEHICULO POR QUE ELLA NO QUIERE CORRER LO SUFICIENTE SE AHOGA EN EL ARRANQUE Y APARTE EN UNA SUBIDA NO QUIERE CORRER ELLA BAJA VELOCIDAD Y SE AHOGA SUBE LA REVOLUTION MAS DE 5,000 Y NO CORRE ESTO ME SUCEDE DESDE QUE LA COMPRE DESDE LA MISMA SEMANA Y APARTE ELLA NO TIENE BIEN SUS DIRRECCION SIEMPRE CORRE MUY INESTABLE...*DT ..*JB *TR
May 28, 2020
ON SEVERAL OCCASIONS THE CAR, WHILE IN MOTION, FEELS LIKE IT DOWNSHIFTS CAUSING DRIVER AND OCCUPANTS TO BE PUSHED FORWARD IN THE VEHICLE. THE CAR HAS ALSO FAILED TO RESPOND WHEN ACCELERATOR DEPRESSED WHILE CAR WAS ALREADY IN MOTION. AFTER COMING TO A STOP, VEHICLE COMPLETELY SHUT OFF.
Jun 14, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
FOR THE PAST 12-14 MOS I'VE HAD TO ADD ADDITIONAL 1-4 QUARTS OF OIL AFTER VERIFYING LOW OIL ON DIP STICK IN BETWEEN REGULARLY SCHEDULED OIL CHANGES AT FIRESTONE. THEY NOTED DEC 2019 INTERNAL OIL LEAKAGE. OIL LIGHT NEVER CAME ON. MOST RECENTLY FEB 14, 2020 CHECK ENGINE LIGHT CAME ON CHECKED DIP STICK TWICE IT ONLY HAD OIL ON TIP, ADDED 2 QUARTS OIL, LIGHT WENT OFF. CHECK ENG LIGHT CAME ON FEW DAYS LATER, REPEATED DIP STICK CHECK =ADDED 3 MORE QUARTS OIL FEW DAYS LATER. REPEATED SEVERAL XS THROUGHOUT FEB 2020. PAID 3 SEPARATE MECHANICS ALL STATED INTERNAL OIL LEAK. 1 MECHANIC STATED HAD SEVERAL CUSTOMERS WITH SAME COMPLAINT. HE INFORMED ME CHECK WITH DEALER FOR 1 RECALL OR 2 EXTENDED WARRANTY & DUE TO OIL CONSUMPTION PROBLEM. HE ESTIMATED APPROX $5K + TO REBUILD ENGINE, PISTON RINGS ISSUE. I CALLED DEALER ASKED COST FOR THEM TO CHECK WAS QUOTED MINI $139 TO START. WHEN THEY EMAILED APPOINTMENT CONFIRMATION, I CONFIRMED APPMT MAR 14, 2020 & ASKED 1. IF A RECALL EXISTED 2. IF EXTENDED WARRANTED COVERED IT. WHEN I GOT THERE TODAY I ASKED SAME 2 QUESTIONS & WAS TOLD TO PAY $42 FOR OIL CHANGE #1 TODAY & BRING CAR EVERY 1000 MILES 3 MORE TIMES FREE OF CHARGE SO THEY CAN TRACK INTERNAL OIL LEAK. WAS TOLD EXTENDED WARRANTY ONLY WENT TO 120,000, MY CAR'S @ 125,600. I ASKED WHY I WASNT INFORMED OF THIS EXTENDED WARRANTY AS I RECEIVED LETTER LAST YEAR WHEN I BROUGHT CAR IN FOR COURTESY SOFTWARE UPDATE & 2018 ANOTHER COURTESY CHECK, THEY COULDNT EXPLAIN. I FEEL IF I DIDNT USE BUZZ WORDS 4TH MECHANIC TOLD ME I WOULD HAVE BEEN CHARGED MORE $. A MECHANIC 3 DAYS AGO SAID I NEEDED EXHAUST MANIFOLD CATALYTIC CONVTR $1244 & NEW SPARK PLUGS & COILS $703. INFOMED THIS MECHANIC I PD $600 APPROX 6 MOS AGO FOR SPARK PLUGS DUE TO HESITATION IN ACCELERATION & JERKY & SPUTTERY MOTION. I FEEL LIKE HYUNDAI IS AWARE OF THIS PROBLEM & I READ SIMILAR ISSUES RESULTING IN FIRES. I'M STILL PAYIN ON CAR.
Mar 13, 2020
USING THE CAR IN ECO WHEN ENTERING THE INTERSTATE I'M SPEEDING UP MY CAR GOES HIGHER IN RPMS AND IS NOT SHIFTING TO CORRECT THE CHANGE AND I'LL HAVE TO FLIP IT INTO MANUAL AND SHIFT INTO A HIGHER GEAR. THIS HAS HAPPENED AT LEAST 3 TIMES AND DOES NOT HAPPEN EVERY TIME BUT THE FIRST TIME ALMOST GOT ME HIT BY A CAR BECAUSE I COULDN'T SLOW DOWN DUE TO TIMING AND ALSO WAS NOT SPEEDING UP CORRECTLY DUE TO THE CAR NOT AUTO CORRECTING.
Jul 29, 2019
POWER TRAIN,WHEELS
2 complaints
TIRES WORE PREMATURE AND IT WAS DETERMINED TO BE THE FRONT LEFT HUB BEARING AT 41696 MILES.WE HAD BEEN HEARING A THUMPING NOISE AND IT SLOWLY WORSENED OVER TIME. TOOK IT BACK FOR ANOTHER NOISE IN THE REAR END. HYUNDAI DETERMINED IT TO BE THE COUPLER AND AXLES THAT HAD FAILED. SERVICE PERSON SAID IT COULD HAVE LOCKED UP AND CAUSED FURTHER DAMAGE. ALSO THE UPPER AND LOWER AC LINES WENT BAD AND NEEDED TO BE REPLACED. SERVICE PERSON SAID WE HAVE BEEN GETTING THREE TO FIVE A WEEK.
Jun 01, 2018
I SCHEDULED AN APPOINTMENT WITH FITZGERALD LAKEFOREST HYUNDAI IN GAITHERSBURG, MD ON 10/7/2013 FOR THE CAMPAIGN 112 RECALL, ALONG WITH AN OIL CHANGE AND TIRE ROTATION. WHEN I PICKED THE CAR UP, I WAS INFORMED THAT THE PART FOR THE RECALL HAD TO BE SPECIAL ORDERED AND THEY WOULD CALL WHEN THE PART CAME IN. A COUPLE OF WEEKS LATER, I RECEIVED A CALL FROM [XXX] IN THE SERVICE DEPARTMENT THAT THE PARTS WERE IN FOR THE RECALL AND FOR SOME SWITCHES THEY REPLACED IN MY CONSOLE UNDER A WARRANTY REPAIR. I TOOK THE CAR IN AGAIN ON 10/17/2013. THE DEALER TALKED ME INTO A LOANER CAR (AS I WAS ALREADY LATE FOR WORK AGAIN FOR THE SECOND TIME IN 2 WEEKS DUE TO THESE APPOINTMENTS). THEY SAID THE LOANER CAR WOULD BE FASTER. THE GUY INSIDE SAID I WOULDN'T HAVE TO PUT GAS IN THE CAR, BUT THE GUY OUTSIDE THAT WENT OVER THE CAR SAID THAT I WAS RESPONSIBLE FOR FILLING THE CAR BACK UP. I ENDED UP SPENDING $8.00 IN GAS FOR THE LOANER. I RECEIVED A CALL AROUND NOON ON THE 17TH THAT MY CAR WAS READY. I RETURNED THE LOANER AND PICKED UP MY CAR. I WENT OUTSIDE AND READ MY PAPERWORK AND REALIZED THEY STILL DID NOT DO THE SAFETY RECALL. NO ONE EVER TOLD ME THAT THE WORK WASN'T DONE. I WENT BACK INSIDE AND ALL THEY COULD SAY IS "SORRY." THE PART IS ON A "NATIONWIDE BACK ORDER" AND THEY WILL CALL ME WHEN IT COMES IN. I EXPLAINED THAT I WOULD HAVE NEVER BROUGHT IT BACK IN IF THEY DIDN'T HAVE THE PART. I WAS ADVISED FOR THE SECOND TIME THAT THEY DID HAVE THE PART. I STILL HAVE NOT HEARD FROM THE DEALER. HYUNDAI AND LAKEFOREST FITZGERALD HYUNDAI BETTER HOPE THAT I AM NOT INVOLVED IN AN ACCIDENT DUE TO THIS NEGLIGENCE. I'VE NEVER HAD SUCH A PROBLEM TRYING TO GET RECALL WORK PERFORMED. I'VE NOW MISSED HOURS FROM WORK AND HAD EXTRA FUEL EXPENSES FOR SOMETHING COMPLETELY OUT OF MY CONTROL. I STILL HAVE NOT BEEN CONTACTED. I REALLY DON'T TRUST LAKEFOREST FITZGERALD HYUNDAI ANYMORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Nov 12, 2013
ELECTRICAL SYSTEM,EQUIPMENT
2 complaints
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE AIR CONDITIONER WAS ACTIVATED AND FAILED UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
May 21, 2014
6/25/13 MY WIFE WAS TRAVELING APPROXIMATELY 45MPH ON A 95 DEGREE DAY (FLORIDA) WHEN THE AIR CONDITIONER BRIEFLY BLEW HOT AIR THEN STOP PRODUCING ANY AIR PERIOD. THE A/C LIGHT TURNED OFF AND NONE OF THE OTHER BUTTONS WOULD WORK. SHE TOOK IT TO THE LOCAL HYUNDAI DEALERSHIP WHERE THEY KEPT IT FOR THE DAY. SHE WAS ADVISED THEY WERE UNABLE TO DUPLICATE THE INCIDENT, THE VEHICLES COMPUTER DID NOT SHOW ANY ERRORS, AND THE AIR PERFORMED PROPERLY FOR THEM. 7/10/13 MY WIFE WAS TRAVELING ON THE INTERSTATE AT APPROXIMATELY 70MPH AND THE AIR CONDITIONER STOPPED BLOWING AGAIN. THE A/C LIGHT WAS NOT ILLUMINATED AND THE AIR FLOW DIAL WOULD NOT RESPOND. SHE TOOK IT TO THE LOCAL DEALERSHIP AGAIN AND KEPT THE VEHICLE RUNNING FOR THE SERVICE TECH TO VIEW. THE SERVICE TECH WAS DUMBFOUNDED BY THE INCIDENT. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE AIR BEGAN TO BLOW WITHOUT ISSUE. WE HAVE NOT PICKED UP THE VEHICLE YET BUT WILL UPDATE WHEN ITS RETURNED. *TR
Jul 10, 2013
STEERING,WHEELS
2 complaints
I BOUGHT 2013 SANTA FE SPORT 2.0T IN SEPTEMBER 2012 AND AFTER DRIVING ABOUT 5K MILES NOTICED THAT I CONSTANTLY HAVE TO TILT STEERING WHEEL RIGHT TO KEEP VEHICLE DRIVING STRAIGHT. I REPORTED THAT TO DEALERSHIP, BUT THEY COULD NOT DISCOVER THE ROOT CAUSE. THEY PERFORMED WHEELS ALIGNMENT, BUT PROCEDURE DID NOT HELP TO FIX THIS ISSUE. IF I DO NOT CORRECT STEERING WHEEL ANGLE CONSTANTLY, VEHICLE DRIFTS LEFT CREATING VERY UNSAFE CONDITION. DRIVER'S ATTENTION SHALL CONSTANTLY BE ON CORRECTING STEERING WHEEL ANGLE. *TR
Oct 18, 2013
MY WIFE PURCHASES A NEW 2013 HYUNDAI SANTA FE 2T IN JUNE. SHE DOESN'T T DRIVE MUCH ON THE HIGHWAY. I JUST CAME HOME FROM BEING AWAY FOR A WHILE. DROVE THE CAR ON THE HIGHWAY. I THOUGHT SOMETHING WAS WRONG WITH IT. SO, I CAME TO THIS WEBSITE. FOUND OUT THIS IS A PROBLEM. CONTROL IS HORRIBLE. CAR DRIFTS FROM SIDE TO SIDE. YOU HAVE TO CONSTANTLY MOVE STEERING WHEEL TO KEEP THE CAR GOING STRAIGHT. IT'S LIKE IN THE OLD DAYS WHEN THERE IS PLAY IN THE STEERING WHEEL. NOT SAFE. CAR SHOULD NOT DRIFT EITHER WAY. SOMETIMES YOU OVER COMPENSATE TO BRING THE CAR STRAIGHT. I HAVE NEVER EXPERIENCED THIS WITH ANY CAR IN THE LAST 20 YRS I HAVE HAD. *TR
Oct 17, 2013
SUSPENSION,ELECTRICAL SYSTEM,ENGINE
1 complaint
Engine has always burned oil and vehicle only has 72,000 miles on it.leaking black liquid/oil out exhaust pipe, blowing out Black clouds of smoke and have to keep adding oil. Whole rear end had to be replaced, timing chain and cover replaced, AC unit replaced, rear camera replaced, climate controls change settings by them selves, leaking gaskets, all this and more has been going on with this vehicle when it only had 35,000 Miles on it. Front suspension creaks for years. No way a vehicle should have all these issues with low mileage and has been very well cared for!
Jan 08, 2025
FIRERELATED
1 complaint
The contact's mother owned a 2013 Hyundai Santa Fe Sport. The contact's mother received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). An unknown dealer was made aware of the issue but informed the contact's mother that the recall was not urgent and there was no fire risk. The unknown dealer-scheduled an upcoming appointment for the recall repair. The contact stated that the failure later occurred while her mother was inside the store. The vehicle caught fire while parked in the parking lot. The flames spread to a nearby pillar. The fire department arrived on the scene and extinguished the fire. There were no injuries sustained. A fire department report was filed; however, the contact didn't have any additional information. The vehicle was towed to the tow yard, where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Nov 04, 2024
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
1 complaint
See attached document for complaint
Apr 09, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
Burning smell and smoke. No oil leak. Car will not start. I do not have another vehicle to use. I have 2 young children
Jan 28, 2024
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
The ABS sensor failed on my vehicle, causing it to no longer accelerate past 20 mph on the highway. This put my safety at risk, as well as my passengers and others on the road because it happened suddenly while I was on the highway. My car could no longer accelerate suddenly while all cars around me were traveling at high speeds. The ABS light came on my dash, as well as the traction control and incline warning. I can no longer drive my vehicle so it has not been inspected yet.
Jan 19, 2024
FORWARD COLLISION AVOIDANCE
1 complaint
My wife and I are the owners of a 2013 Hyundai Santa Fe Sport VIN [XXX] . In September of 2023 we received a recall notice on this vehicle - NHTSA RECALL NUMBER 23V-651; HYUNDAI RECALL NUMBER 251 dated September 22, 2023. Since receiving this notice I have checked numerous times with our local dealership and online with Hyundai to see if there is any progress on this recall. As of January 15, 2024 there is no change in the status of this recall. I am disappointed that no remedy is available. Beyond the safety issues, we have been parking our car outside as directed and as a result, our vehicle, which has always been garaged, is now subject to weather risks as well as the very real risk (in our area) of pests damaging the wiring and other parts. If there is anything that NHTSA can do to spur some action on the resolution of this recall, I would greatly appreciate it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 15, 2024
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
Caught on fire while driving, total loss unknown reason nor any warning. I stopped because of rotational noise to check tires, then car burst intimate flames. State troopers assisted and report filed.
Jan 02, 2024
STRUCTURE,SERVICE BRAKES,ENGINE
1 complaint
The vehicle caught fire while driving due to unknown cause. The vehicle was unable to break as smoke began coming into the vents. Car came to a stop and the flames were present underneath the vehicle before engulfing the entire hood. Vehicle has been deemed total loss by insurance.
Dec 07, 2023
ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
My car engine compartment fire while parked in front of my condo
Oct 23, 2023
STEERING,ENGINE
1 complaint
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at 35 MPH, the vehicle had lost power causing the vehicle to decrease in speed. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed where it was informed that the failure was due to a faulty rod bearing. The vehicle had not been replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 119,000.
Oct 10, 2023
EXTERIOR LIGHTING,ENGINE
1 complaint
Car engine is over heating car engine locked up care engine manufacturer recall needs to be requested on all 2013 Hyundai Sante Fe 2.0T model vehicles this is a safety risk to all customers driving this model. The car engine was diagnosed and verified by the hyundai dealership service department. There were no warnings prior to failure. The service department notified me on August 10 2023 of the services needed due to auto risk and recall statements on the hyundai model vehicles.
Aug 27, 2023
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
I was driving my Santa Fe into my garage and there was a misfire in the engine. And then it stopped running, I have had it parked there now for 1 month because I don’t have the money to put a engine in it ,
Mar 27, 2023
SUSPENSION,EXTERIOR LIGHTING,ENGINE
1 complaint
I bought the vehicle 2 months ago, and 2 weeks ago, I noticed the car was shaking when I applied the brakes. The engine light came on and I took it to the shop, and was told I needed a new engine.
Jul 20, 2022
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
While driving abs light, stability control light, and hill decent light came on. ABS and stability control are important safety features to prevent loss off control and potential collisions. Seems to be a common problem for hyundai.
Jun 22, 2022
LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2013 Hyundai Santa Fe. The contact stated that the rear driver’s side door would not open from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 118,000.
May 16, 2022
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
When the cruise control shuts down, the tachometer cuts out and the vehicle seems to go into limp mode. Brightening or dimming the headlights causes an intermittent bright flash to the interior lights. This could be potentially dangerous seeing as you have no acceleration, which could cause very extensive damage to person and property. The intermittent bright flash could be a result of an unregulated power surge, which could cause damage to person and property.
Feb 12, 2022
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
Have had a recurring issue with the airbag light illuminating. This has been ongoing since 2 years post purchase. Have had airbag replaced, multiple fuses, wiring harness replacement. All repairs end with the light returning. Am unsure of the reliability of the airbag in the event of a crash.
Feb 08, 2022
SERVICE BRAKES, AIR
1 complaint
ABS system lights going off after recall Recall #205 being completed. My vehicle has only 27,000 miles on it and is in excellent condition. I took it in for the recall and have spent thousands of dollars at the dealership for regular maintenance over the past year. Two days after the recall being done, my ABS system lights went off. Rick Case Hyundai wants to charge another $l,200 for ABS sensor replacement. This is incredible since nothing was wrong until I took it in, as advised, for the recall on the ABS system. Now they say I need to keep the car outside in case of a fire and that the sensors aren't covered. This is an outrange and I get NO assistance since contacting Hyundai Customer Care and the case manager of my Case #l8756193 is an absolute joke and of no help whatsoever. The sensors should be replaced at NO Cost to me as it was a direct result of the recall visit.
Oct 14, 2021
AIR BAGS
1 complaint
Three safety issues: 1st Steering column coupler went bad at 95k miles causing steering wheel to shake. Cost $1700 to repair. I was at risk for steering to lock up, which would have caused an accident and injury to myself and others on roadway. 2nd Airbag indicator light is currently on. Diagnostic scan shows steering wheel airbag is faulty. If in an accident occurs and airbag does not deploy, could cause serious bodily injury. I do not have a copy of the diagnoses sheet, estimate to repair was $800. 3rd ABS sensor is currently faulty on rear tires causing dashboard indicator lights to constantly be illuminated. If rear brakes actually go bad and I'm not aware because the sensor is faulty, could cause bodily injury to myself and others on roadway if they malfunction or cease to function. I do not have copy of diagnosis sheet as I don't have funds to repair at this time.
Oct 05, 2021
FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHER
1 complaint
Our Hyundai Sante Fe Sport smells like gasoline. The odor is very loud and nauseating. We parked it outdoors and the smell is still very loud and immediately noticeable from inside the vehicle and even walking by. We looked it up and saw an article in Consumer Reports (by [XXX] on May 18th describing this same thing. The article states the cars are being recalled however, we had our vehicle towed to Thornton Road Hyundai and were told there is no recall. They have diagnosed it as a leak in the top valve of the cover gasket and are charging $365 to repair it. Additional note - on July 8th, as we drove from Atlanta to Orlando, we witnessed a silver Hyundai Sante Fe Sport on fire (completely engulfed in flames) on the highway. We are very concerned and would like for this concern to be taken seriously. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Jul 29, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
My car is making a rapid beeping noise it stops every time I break I am extremely scared. I believe it has something to do with my engine. I’ve recorded videos however the box below doesn’t allow videos.
Jun 02, 2021
STEERING,EXTERIOR LIGHTING
1 complaint
I CANNOT SEE AT NIGHT WITH MY HEADLIGHTS. STEERING IS VERY LOOSE.
Dec 02, 2020
EXTERIOR LIGHTING,UNKNOWN OR OTHER,ENGINE
1 complaint
CAR BURNED OIL PUTTING 2 QUARTS BACK IN IT EVERY WEEK/ TOPPING IT OFF. OIL LIGHT DOESN'T INDICATE OIL IS GETTING LOW AND OR DOES IT COME ON. LEFT SIDE OF STEERING WHEEL CONTROLS DON'T WORK AT ALL. WHAT'S THE POINT OF THE BLUETOOTH IF YOU CANT USE THE IMPORTANT PART OF THE FUNCTION THAT'S SUPPOSED TO HELP. BOTH IN MOTION AND STATIONARY.
Oct 13, 2020
POWER TRAIN,ENGINE,VISIBILITY/WIPER
1 complaint
AIR AND DEFROSTERS QUIT TURN ENGINE OFF RESTART AND IT WORKED.5 TIMES .THE ENGINE IS A 2013 2.0 TURBO SANTA FE USING OIL 2 QUARTS A WEEK, ENGINE IS MAKING A NOISE. ALSO, DEALER SAID THEY COULD NOT DO ANYTHING UNTIL IT GETS BAD? YOU MUST CHECK THE OIL ALL THE TIME..
Oct 04, 2020
STEERING,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER
1 complaint
1. SPEED SENSOR- REPLACED BY RECALL AND CONTINUE TO FAIL. 2. REAR GLASS IN HATCHBACK, JUST BROKE ORIGINATION FROM WIPER HOLE IN GLASS WHILE THE CAR WAS OCCUPIED SITTING NOT MOVING A A PARKING LOT. 3. STEERING RATTLES BECAUSE A SHOCK DAMPER WEARS OUT PREMATURELY. 4. SEATS- ELECTRIC CONTROL BUTTON CONTACTS TARNISH WITH USE AND QUIT WORKING.
Sep 21, 2020
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
ABS,ESC, BRAKE WARNING LIGHTS ON, INCLINE WARNING LIGHT ON WHEEL BEARING SPEED SENSORS BOTH HAD TO BE REPLACED CODES INDICATED PROBLEM WITH WIRES, REPLACED BUT NO SOLUTION
Aug 27, 2020
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHILE DRIVING AT VARYING SPEEDS, WHILE GOING OVER SPEED BUMPS, TURNING CORNER, MORE NOTICEABLE AT SLOWER SPEEDS, IS A CLICKING NOISE & ALMOST FEELS LIKE A MOMENTARY LOSE OF CONTROL OF THE STEERING. NOT SURE IF IT HAS TO DO WITH ADAPTABLE STEERING (SPORT, COMFORT, NORMAL) CONTROL'S, OR THE MAIN CONTROLS OF THE STEERING.
Aug 23, 2020
SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
DRIVING TO WORK MY ENGINE STARTED HEATING UP AND ALL ELECTRONICS WERE NOT WORKING PROPERLY AND I LOST SPEED CONTROL WHILE ON THE HIGHWAY THERE IT STARTS TO MISSFIRE ALSO SEATBELT IS INSIDE OUT NOT WORKING PROPERLY ON DRIVER'S SIDE
Jul 28, 2020
BACK OVER PREVENTION
1 complaint
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS INOPERABLE. THE VEHICLE WAS TAKEN TO OXMOOR HYUNDAI (8107 SHELBYVILLE RD, LOUISVILLE, KY 40222, 502-894-3400) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED 5 TIMES BUT NOT THE WIRING.*JB
Jul 21, 2020
UNKNOWN OR OTHER,BACK OVER PREVENTION
1 complaint
THE CAMERA HAS A TENDENCY TO JUST GO BLACK, LOSING ALL REAR VISIBILITY. IT HAPPENS WHEN THE CAR INPUT IN REVERSE AND LASTS A FEW SECONDS OR MORE. *TR
May 27, 2020
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
MY CAR KEEPS TURNING ON AND OFF. AS OF RECENTLY THE LIGHTS CAME ON AND OFF INSIDE THE CAR( RADIO, LIGHTS, ) THEN THE STEERING WHEEL LOCKED UP BUT THE GAS WAS STILL ABLE TO BE USED. THE ABS , STEERING WHEEL , AND SUV INDICATORS WERE RED ON THE DASHBOARD
Feb 06, 2020
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
WHILE DRIVING 35 MPH THROUGH AN INTERSECTION ON A CITY STREET, THE ENTIRE ELECTRICAL SYSTEM FAILED AND SHUT OFF. I WAS UNABLE TO STEER OR BRAKE, BUT MANAGED TO COAST INTO A PARKING LOT. THE ENTIRE DASH PANEL REPEATEDLY FLASHED AND ALL WARNING SYMBOLS APPEARED ON DASH PANEL. BRIEFLY THE DASH PANEL DISPLAYED CONNECT FUEL SENSOR BEFORE COMPLETELY SHUTTING OFF. WE TOWED VEHICLE TO DEALERSHIP AND WAS TOLD IT APPEARED TO BE A FAILED ALTERNATOR AND STARTER AND COMPROMISED BATTERY CABLE AND SENSOR AND WOULDN'T BE COVERED UNDER WARRANTY. WE HAD JUST HAD THE FUEL LINE SENSOR REPLACED UNDER RECALL AND NOW THIS. THIS IS AFTER THE TOTAL ENGINE FAILURE AND THAT LED TO THE ENGINE BEING REPLACED WITH WHAT WE TOLD WAS A FACTORY NEW ENGINE THAT FELL UNDER THE METAL FRAGMENTS IN OIL CHAMBER RECALL. WE ARE FORTUNATE WE WERE UNHARMED DURING THIS INCIDENT. THIS IS EXTREMELY FRUSTRATING THAT WE HAVE BEEN HIT WITH RECALL AFTER RECALL. WE WERE TOLD TO NOT BE SURPRISED IF THIS ISSUE ALSO BECAME A MATTER OF RECALL.
Jul 17, 2019
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
SINCE MAY I HAVE BEEN DEALING UP TO AUGUST MY CAR ME ET S THE REQUIREMENTS FOR LEMON L AW N I FILED IN MAY MY CAR NOT SAFE TO DRIVE BURNS 2 QTS OF OIL A WEEK SINCE THEY DID RECALL BETWEEN THIRD PARTIES IN ATTORNEY GENERAL N SERVICE MANAGER MY CAR IS INHUMANE FOR NEARLY TWO MONTHS OF THEM CONSUMER ADVOCATE FALSIFYING DOCUMENTS N NOT GETTING THIS CAR SERVICED WHEN THE ENGINE HAS A RECALL ON THE 2013 AND I'VE RECORDED CONVERSATIONS N MADE COPIES WHEN ACTION SHOULD BE IN A 30 DAY WINDOW SINCE AUGUST 8TH PLEASE HELP!!!
Sep 30, 2018
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
TAKATA RECALL. RELIGIOUSLY IN FOR ROUTINE OIL CHANGE AND MAINTENANCE, NOT DUE FOR AN OIL CHANGE FOR 1200 MORE MILES. THE VEHICLE SAT FOR 7 DAYS WHILE I WAS ON VACATION, RAN FINE BEFORE IT SAT. DROVE THE VEHICLE FOR 4 DAYS AFTER RETURNING FROM VACATION. ABOUT 6PM COMING HOME FROM WORK, OPPOSITE FROM RUSH HOUR TRAFFIC. I SUDDENLY HEARD SLIGHT TICKING SOUND WHEN I PRESSED ON THE GAS TO ACCELERATE QUICKLY GETTING ON TO THE HIGHWAY, I ALSO NOTICED THE RPMS WERE HIGH AND NOT MUCH POWER BEHIND ACCELERATING. DROVE ABOUT 10-15 MILES, TICKING GOT LOUDER WHEN ACCELERATING UNTIL THERE WAS A CONSTANT TICKING AND RATTLE IN THE FRONT END. PARKED THE CAR LET IT SIT FOR A NIGHT. WENT TO TAKE IT TO THE GARAGE, UPON STARTING THE CAR THERE WAS TICKING FROM UNDER THE HOOD, RATTLELING, AND SHAKING, TURNED THE VEHICLE RIGHT OFF. NO CHECK ENGINE LIGHT, NO LOW OIL LIGHT, NO DASH NOTIFICATION LIGHTS LIGHT UP INDICATING ANYTHING WAS WRONG, TEMPERATURE SEEMED NORMAL. POPPED THE HOOD TO CHECK FLIUDS. CHECKED OIL DIPSTICK, DRY AS DRY COULD BE. NO COOLANT, NO OIL. HAVE TO HAVE IT TOWED TO THE DEALERSHIP, AFRAID ENGINE IS SHOT! IF I WAS TO CONTINUE TO DRIVE THE VEHICLE IT COULD HAVE SEIZED UP IN THE MIDDLE OF THE HIGHWAY, CAUSING AN ACCIDENT OR LOSS OF CONTROL. I AM THANKFUL MY 17 YEAR OLD WAS NOT BEHIND THE WHEEL. I AM SURE A HEAFTY ENGINE REPLACEMENT BILL IS COMING MY WAY.
Jun 30, 2017
ELECTRICAL SYSTEM,STRUCTURE,LATCHES/LOCKS/LINKAGES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL SHORT IN THE VEHICLE AND THE FUZES SHORTED MORE THAN ONCE. THE ELECTRICAL OUTLETS FAILED TO FUNCTION WHEN THE FAILURE OCCURRED. IN ADDITION, THE POWER LOCKS RANDOMLY LOCKED AND UNLOCKED. WHEN THE CONTACT LOCKED THE DOORS, THE POWER LOCKS FAILED TO FUNCTION OCCASIONALLY WITHOUT WARNING. IN ADDITION, THE CONTACT HEARD AN ABNORMAL NOISE UNDER THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
May 09, 2017
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
DRIVING DOWN THE STREET AND ALL THE INTERIOR LIGHTS COME AS WELL AS THE REAR TAILGATE UNLOCKS THIS IS VERY DANGEROUS. *TR
Jan 17, 2017
ELECTRICAL SYSTEM,SEATS
1 complaint
THE ENTIRE INSIDE OF MY SANTA FE IS DAMAGED DUE TO A FIRE IN THE SEAT. MY CAR WAS LOCKED OVERNIGHT AND PARKED IN MY DRIVEWAY. THE DOORS WERE LOCKED AND THERE IS NO SIGN OF FORCED ENTRY. THE FRONT DRIVERS SIDE SEAT IS TOTALLY BURNED OUT AND DAMAGE TO THE DRIVERS DOOR IS MELTED. THERE IS SMOKE DAMAGE IN THE ENTIRE VEHICLE. THE VEHICLE HAD BEEN PARKED FOR OVER 12 HOURS AND NOT DRIVEN. WE HAVE CALLED THE POLICE AND THY SAY THAT NO CRIME OCCURRED AND THAT THE FIRE STARTED IN THE SEAT. THIS IS VERY DANGEROUS AND IT MUST BE RELATED TO THE HEATED SEAT FUNCTION IN THIS CAR.
Sep 11, 2016
AIR BAGS,STRUCTURE,WHEELS
1 complaint
GOING ON SIDE STREET AT 25MPH WHEN CAR SUDDENLY LOST CONTROL THEN HIT A CAR TIRE ON THE RIGHT OF THE VEHICLE BUT THEN ROLLED OVER ON ITS HEAD. SIDE AIR BAGS DEPLOYED BUT NOT DRIVER AIR BAG. THIS CAR HAS TO BE UNSTABLE TO HIT ANOTHER CAR ON THE SIDE (SEE PICS) AND OVERTURN. BESIDES, THERE ARE ALREADY RECALLS ON SOME SANTA FE SPORT FOR CRACKED AXLES AND BAD TIRES......UPDATED 12/03/15*BF *TR
Nov 10, 2015
STEERING,WHEELS,UNKNOWN OR OTHER
1 complaint
I WAS DRIVING WEST ON U.S. HWY 80 AT ABOUT 30 MPH, AFTER PULLING OUT OF A PARKING LOT ABOUT 1 BLOCK BEFORE I LOST CONTROL OF MY 2013 HYUNDAI SANTA FE, AT AN INTERSECTION. IT MADE A SHARP RIGHT TURN WITHOUT MY HELP AT ALL. AFTER HITTING ANOTHER VEHICLE AND THEN JUMPING A LARGE CURB, I CAME TO STOP ABOUT 18" FROM A SMALL TREE. I WAS COMPLETELY TRAUMATIZED. THE RIGHT FRONT WHEEL HAD A BLOW OUT FROM THE OUTSIDE SIDE WALL OF THE TIRE. THE MECHANIC SAID IT LOOKED SLASHED. THE BIG QUESTION IS, DID THE BLOW OUT OCCUR AT THE TIME MY VEHICLE MADE THE SHARP RIGHT TURN AT THE INTERSECTION, OR DID IT OCCUR WHEN IT HIT THE CURB? I DON'T KNOW, BUT I FEEL SOMETHING HAPPENED TO CAUSE THAT SHARP RIGHT TURN IN THE FIRST PLACE. I HAD THE MECHANIC CHECK OUT THE RIGHT FRONT WHEEL AREA (AXLE, ETC). THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLES PARTS, THAT WASN'T CAUSED BY THE ACCIDENT. THIS MAKES ME MORE CONVINCED IT HAS TO BE THE TIRE. THIS IS THE SECOND TIRE THAT HAS BLOWN OUT ON THE OUTSIDE WALL OF THE TIRE SINCE I PURCHASED THIS VEHICLE IN 2013. THE OTHER BLOW OUT WAS FROM A NAIL GOING THROUGH THE OUTSIDE WALL. I ONLY HAVE 11,045 MILES ON THIS VEHICLE. TIRES ARE A KUMHO, CRUGEN, P235/55R19, 101H SL BSW OE (INFORMATION COPIED FROM A DISCOUNT TIRE RECEIPT WHEN THE FIRST BLOW OUT WAS REPLACED 5-22-15). I AM AFRAID TO GET BACK IN THIS VEHICLE BECAUSE I DON'T KNOW WHAT CAUSED COMPLETE LOSS OF CONTROL. I WILL TRADE IT IN ON A DIFFERENT VEHICLE. I'M AFRAID OF HYUNDAI'S AND KUMHO TIRES!
Nov 04, 2015
STEERING,SUSPENSION,ENGINE
1 complaint
WHILE TURN LEFT INTO A SUBDIVISION THE STEERING WOULD NOT RE-CENTER THUS THE CAR RAN OVER A COUPLE OF LARGE STONES LINING THE ROADWAY AT THE ENTRANCE. THE ABS DID NOT ENGAGE. FINALLY THE CAR STOPPED ABOUT 30 FEET LATER. I WAS ABLE TO FINALLY STEER THE CAR BACK ON TO THE STREET. THERE IS DAMAGE TO THE UNDERCARRIAGE, THE INNER WHEEL WELL ON THE RIGHT SIDE WAS TORN OFF, THE LEFT FRONT AIR DAM, THE EXHAUST SYSTEM, THE RIGHT FRONT WHEEL WAS DAMAGE, AND A FLAT TIRE.
Sep 07, 2015
SUSPENSION,STRUCTURE
1 complaint
AS I WAS TRAVELING EAST ON A MAIN ROAD, I TURNED LEFT ON TO A SECONDARY ROAD AT A VERY LOW RATE OF SPEED. I WAS COMPLETELY SHOCKED BY THE IMPACT OF MY VEHICLE WITH A VEHICLE THAT WAS IN THE OPPOSITE LANE, HEADED IN A SOUTHERLY DIRECTION. PRIOR TO THE COLLISION I HAD NO AWARENESS OF THE PRESENCE OF A VEHICLE STOPPED IN THAT LOCATION, AS THE VEHICLE WAS COMPLETELY OBLITERATED FROM MY VIEW BY THE LEFT SIDE VIEW MIRROR. I BELIEVE THAT THE EXAGGERATED SIZE OF THE MIRROR, AND THE LOCATION OF ITS POSITION MADE IT IMPOSSIBLE FOR ME TO HAVE A CLEAR, UNOBSTRUCTED VIEW IN THAT SITUATION. I FEEL THE DESIGN/PLACEMENT OF THE MIRROR WAS DEFINITELY A CONTRIBUTING FACTOR IN THIS ACCIDENT.
May 25, 2015
STRUCTURE,VISIBILITY/WIPER
1 complaint
WHILE TRAVELING AT 70 MPH A LOUD EXPLOSION WAS HEARD AND THE PANORAMIC SUNROOF EXPLODED COVERING ME AND MY PASSENGER IN SHATTERED GLASS CAUSING MINOR CUTS TO ONE OF US. NO OBJECT APPEARED TO HIT THE CAR. GLASS COVERED THE OCCUPANTS AS WELL AS ANY FOLLOWING VEHICLES POTENTIALLY CAUSING DAMAGE. NO OBJECT WAS FOUND TO INDICATE THAT THE VEHICLE WAS STRUCK. THE GLASS WAS PUSHED OUTWARDS AS THOUGH IT WAS PUSHED FROM INSIDE THE CABIN. *TR
Apr 13, 2015
VISIBILITY,STRUCTURE
1 complaint
THE PANORAMIC SUNROOF ON MY 2013 HYUNDAI SANTA FE EXPLODED, SENDING GLASS SHARDS EVERYWHERE. IT SOUNDED LIKE A SHOTGUN WENT OFF INSIDE THE VEHICLE. FORTUNATELY, THE INSIDE ROOF COVER WAS CLOSED, SO MOST OF THE SHATTERED GLASS WAS SENT ONTO THE ROADWAY, INSTEAD OF INSIDE THE VEHICLE. INTERNET INVESTIGATION REVEALED THAT THIS IS NOT AN ISOLATED INCIDENT. EXPLODING SUNROOFS ON HYUNDAI VEHICLES, INCLUDING THE SANTA FE AND VELOSTER, HAVE OCCURRED IN THE PAST. TO ME, THIS IS A SERIOUS SAFETY ISSUE. NOT ONLY BECAUSE GLASS COULD BE BLOWN WITH SIGNIFICANT FORCE THROUGHOUT THE VEHICLE, BUT BECAUSE IF IT HAPPENED AT HIGHWAY SPEED, IT MIGHT MAKE IT IMPOSSIBLE TO CONTROL THE VEHICLE DUE TO SHOCK OF THE EXPLOSION AND GLASS BEING SHOT EVERYWHERE. SINCE THIS IS A RECURRING PROBLEM WITH HYUNDAI, THERE NEEDS TO BE A PERMANENT FIX APPLIED TO ANY VEHICLE THAT HAS EXPERIENCED THIS SUNROOF PROBLEM WHEN IT IS REPAIRED. TO SIMPLY REPLACE THE BROKEN SUNROOF WITH AN IDENTICALLY FLAWED SUNROOF DOES NOTHING TO ENSURE THE SAFETY OF THE VEHICLE DURING SUBSEQUENT ROAD DRIVING. I DO NOT BELIEVE THIS VEHICLE IS SAFE TO DRIVE WITHOUT THIS PERMANENT FIX. *TR
Mar 27, 2015
STEERING,SUSPENSION,WHEELS
1 complaint
WHILE DRIVING MY AWD SANTA-FE THROUGH SNOW. SNOW BEGINS TO BUILD UP ON TIRES AND RIMS AS DUE ALL VEHICLES. WHILE HAVING PARKED MY SANTA-FE FOR 30-45 MINUTES OR CONTINUALLY DRIVING THROUGH SNOW AND RETURNING TO DRIVE SAID SANTA-FE YOU START TO FEEL VIBRATIONS AND THEN VEHICLE STARTS VIOLENTLY SHUTTERING THE FASTER U GO. THE SNOW THROWS OFF THE WHEEL BALANCE AND MAKES CAR SHUTTER VIOLENTLY. THE ONLY FIX FROM DEALER IS PARK CAR IN WARM GARAGE WHILE PARKING OR SCRAP INNER WHEELS BEFORE DRIVING. YOU WOULD THINK ANY CUV/SUV WITH AWD SHOULD NOT HAVE THIS PROBLEM, REALLY ANY VEHICLE SHOULD NOT HAVE THIS PROBLEM. I GUESS I BOUGHT THE AWD TO STAY ON CLEAN DRY ROADS. DEFEATS THE PURPOSE OF AN AWD. GUESS IT WILL TAKE SOMEONE CRASHING BEFORE LOOKED INTO. MY FIX, BUY CAN OF NEVER WET AND SPRAY RIMS AND TIRES SO NO SNOW OR ICE STICKS TO WHEELS OR RIMS OR CHANGE RIMS MORE MONEY$ BUT BOTH WORK. SIMPLE, COMPLAIN AND SOLUTION RESOLVED
Feb 25, 2015
STEERING,POWER TRAIN
1 complaint
THE STEERING WHEEL VIBRATE IN EVERY CONDITION OF ROAD AND THE VEHICLE SOME TIMES TAKE TO THE LEFT SIDE. *TR
Jan 14, 2015
STEERING,SUSPENSION,FUEL SYSTEM, GASOLINE
1 complaint
2013 HYUNDAI SANTA FE 2.4 IS HAVING MAJOR STEERING ISSUES. AT SPEEDS ABOVE 45MPH THE SUV SWAYS ALL OVER THE ROAD AND IS ALMOST IMPOSSIBLE TO MAINTAIN CONTROL OF. IF YOU HAVE ANY TYPE OF WIND THE SUV WILL CHANGE LANES AND IF YOU SLIGHTLY CORRECT IT OVER CORRECTS. I HAVE CHECKED THE TIRE PRESSURE AND THE TIRES SHOW NO SIGNS A WEAR. ALSO THE FUEL TANK WILL ONLY FILL 3/4 FULL THEN YOU HAVE TO WAIT AND EVER SO SLOWLY PUT THE REMAINING 1.5-2 GALLONS IN. THE MPG IS HORRIBLE ONLY GETTING 20MPG AT BEST ON THE HIGHWAY. THE ECO MODE DROPS THE FUEL ECONOMY DOWN TO 18MPG WHEN ACTIVATED. I HAVE NOT BEEN ABLE TO TAKE IT TO THE DEALER SHIP DUE TO WORK AND CANNOT GO WITHOUT A VEHICLE. *TR
Dec 10, 2014
AIR BAGS,STRUCTURE
1 complaint
I WAS COMING UP TO A STOP SIGN,DRIVER ON CROSS STREET CUT TURN REAL TIGHT DOING ABOUT 35 OR 40 MILES AN HOUR AND HIT MY CAR HEADON. MY STEERING WHEEL AIR BAG DEPLOYED DEFLATED I WENT OVER THE STEERING WHEEL AND CRACKED MY WINDSHIELD WITH MY HEAD. *TR
Nov 19, 2014
SUSPENSION,ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE
1 complaint
PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR
Jun 07, 2014
FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
VEHICLE STALLS IN TRAFFIC.NO WARNING SIGNS. *TR
Feb 17, 2014
VISIBILITY,VISIBILITY/WIPER
1 complaint
WAS DRIVING 2013 HYUNDAI SANTA FE ON THE HIGHWAY AT 70MPH WHEN SUDDENLY I HEARD A LOUD NOISE. IMMEDIATELY AFTER I COULD HEAR THE BROKEN GLASS FROM MY SUNROOF ON TOP OF THE CLOTH COVER. VEHICLE WAS NOT STRUCK BY AN EXTERNAL OBJECT, BUT RATHER THE SUNROOF SEEMED TO EXPLODE SPONTANEOUSLY. WHEN I PULLED OVER TO THE SIDE OF THE ROAD TO EXAMINE THE DAMAGE, ALMOST THE ENTIRE LENGTH OF THE SUNROOF HAD BROKEN IN MILLIONS OF PIECES. *TR
Feb 04, 2014
EXTERIOR LIGHTING,STRUCTURE
1 complaint
2013 HYUNDAI SANTE FE. CONSUMER WRITES IN REGARDS TO LOW BEAM HEADLIGHTS PROBLEM. *SMD THE CONSUMER STATED WHEN DRIVING AT NIGHT, THE FRONT WINDSHIELD HAD A LINE AND SHADOW AT ABOUT HALF WAY POINT TO THE TOP THAT WAS A DARKER SHADE AND AS A RESULT IT WAS VERY DARK AND VERY HARD TO SEE, ESPECIALLY ON POORLY LIT ROADS.
Nov 05, 2013
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
STEERING FELT "WEIRD" FROM THE MOMENT I LEFT THE LOT WITH MY NEW CAR. TEST DRIVE ON A SIMILAR VEHICLE WAS FINE. THE CAR WANDERS ALL OVER THE ROAD, REQUIRES CONSTANT STEERING TO KEEP A STRAIGHT TRACK. MY 40 MILE TRIP HOME WAS SPENT FIGHTING THE WHEEL, NOT ENJOYING MY NEW CAR....WHICH I LOVE OTHERWISE. I WILL NOT KEEP THIS CAR IF THE STEERING CANNOT BE FIXED, OTHER DRIVER'S HAVE HAD THE SAME COMPLAINT. *TR
Sep 12, 2013
POWER TRAIN,WHEELS,ENGINE
1 complaint
BELOW IS THE REPORT SENT TO HYUNDAI ON JULY 15, 2013 RE: HYUNDAI SANTA FE SUV BEING PROBED FOR SUDDEN POWER LOSS -- REPORTED BY ASSOCIATED PRESS JULY 10, 2013. WE PURCHASED A SANTA FE SPORT AT THE END OF NOVEMBER 2012. ON JANUARY 2, 2013 WITH ONLY 1018 MILES ON VEHICLE, OUR SANTA FE EXPERIENCED ESSENTIALLY THE SAME PROBLEM AS DESCRIBED IN THE REFERENCED ARTICLE. A LOUD NOISE OCCURRED (AS IF RUNNING OVER AN OBSTACLE), THE ENGINE LOST ALL POWER AND DIED. UPON RESTART, THE VEHICLE WOULD NOT MOVE EITHER FORWARD OR BACKWARD IN REVERSE. AFTER SETTING AWHILE, WE WERE ABLE TO VERY SLOWLY DRIVE THE CAR ABOUT 500 TO 1000 FEET TO THE DEALERSHIP. RUDDELL DEALERSHIP WAS UNABLE TO REPEAT THE EXPERIENCE. I NOW DO NOT TRUST THE VEHICLE AND WANT IT THOROUGHLY INSPECTED TO DETERMINE IF IT TOO HAS A CRACKED AXLE AS NOTED IN THE NEWSPAPER ARTICLE. WE HAVE A ROAD TRIP PLANNED IN EARLY AUGUST AND DO NOT WANT TO DRIVE THIS CAR UNTIL IT IS THOROUGHLY INSPECTED. I TOOK THE CAR TO RUDDELL AUTO ON JULY 10 AND SHOWED THEM THE ASSOCIATED PRESS ARTICLE BUT THEY DID NOT OFFER TO DO ANYTHING ABOUT IT. RUDDELL SAID THEY WOULD HAVE TO WAIT UNTIL HYUNDAI ISSUED A CAMPAIGN OR RECALL BUT THAT IS NOT SATISFACTORY OR ACCEPTABLE. THE CAR NOW HAS ABOUT 7400 MILES ON IT. THE DEALERSHIP FROM WHICH WE BOUGHT THE CAR IS RUDDELL AUTO IN PORT ANGELES, WASHINGTON 98362, USA. PLEASE CONTACT ME AND INFORM ME WHAT HYUNDAI INTENDS TO DO REGARDING THIS SERIOUS ISSUE. IF I DO NOT RECEIVE AN ACCEPTABLE REPLY FROM HYUNDAI, THEN I, TOO, WILL REPORT IT TO NHTSA. *TR
Jul 15, 2013
EXTERIOR LIGHTING,SEATS,VISIBILITY/WIPER
1 complaint
HAVE BEEN NOTICING OCCASIONALLY THE FRONT WINDSHIELD WIPERS DO NOT RETURN TO THEIR "PARKED" POSITION. THEY WILL OCCASIONALLY STAY TOO FAR UP BY 2 TO 3 INCHES. WHEN PARKED, THEY SHOULD BE BELOW THE HOOD LINE TUCKED NICELY TO THE WIPER COWL. I HAVE FOUND ON ABOUT 5 OCCASIONS SINCE OWNING THIS CAR THAT THE WIPERS ARE UP AS OPPOSED TO PARKED DOWN CORRECTLY. THE DRIVER SEAT ALSO ROCKED QUITE A BIT WHEN FIRST PURCHASED. TWO OF US DRIVE THE VEHICLE, NEITHER OF US ARE OVERWEIGHT AT ALL. WE GOT THE SEAT TRACK ASSEMBLY UNDER THE DRIVER'S SEAT REPLACED. THIS HELPED THE PROBLEM ALOT, BUT THE SEAT STILL WOBBLES ENOUGH TO BE ANNOYING. HAVE ALSO NOTICED ON OTHER SANTA FE'S THAT THE FOG LAMP BULB SHIELD (INSIDE THE LENS ASSEMBLY) APPEARS MELTED, AS IT DANGLES DOWN FAR TOO LOW AND CAUSES THE FOG LIGHT OUTPUT TO BE INCORRECTLY AIMED. *TR
Jul 12, 2013
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
I WAS MAKING A RIGHT TURN OUT OF A SHOPPING PLAZA ONTO A MAIN HIGHWAY WHEN THE TRACTION CONTROL ENGAGED BECAUSE OF FRESH WET ROADS, A LOUD BOOM CAME FROM THE PASSENGER SIDE FRONT. RIGHT AFTER THE BOOM THE SUV REVVED UP AND THE SUV HAD TOTAL LOSS OF POWER AND WOULDN'T MOVE FORWARD AT ALL. I COASTED TO THE SIDE OF THE ROAD. I PUT THE SUV IN PARK, SHUT IT OFF. AFTER RESTARTED SUV HAD FULL WORKING POWER WITH DRIVE AND REVERSE5X. VEHICLE IS NOW AT DEALER FOR INSPECTION FOR DAMAGE/(SAFETY). *TR
Jul 09, 2013
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
THE AIR CONDITIONER CUTS OFF FOR NO REASON WHICH CAUSES THE HEAT INSIDE THE VEHICLE TO GO EXTREMELY HIGH CAUSING US TO PULL OVER TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE.THIS CAN BE DANGEROUS AS THERE IS NOT ALWAYS A GOOD PLACE TO PULL OFF. IF YOU DON'T PULL OFF TO RESTART THE VEHICLE TEMPERATURES CAN RISE TO 100+ DEGREES VERY QUICKLY ESPECIALLY HERE IN FLORIDA! *TR
Jun 27, 2013
EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
IN AN EMAILED RESPONSE, THE HYUNDAI MOTOR CORPORATION IS DEFLECTING A MALFUNCTION AND POSSIBLE SAFETY ISSUE WITH ITS REDESIGNED 2013 MODEL VEHICLES? BLUETOOTH FUNCTIONALITY TO WIRELESS CARRIERS AND/OR PHONE MANUFACTURES? EQUIPMENT WHEN IT IS EVIDENT THAT THE ISSUE IS WITH THEIR COMPONENT(S). ISSUE: - AT APPROXIMATELY THE 14:45 TO 15:00 MINUTE CALL DURATION, THE VEHICLE'S BLUETOOTH MUTES THE DRIVERS? COMMUNICATION. THIS CAUSES AN UNDUE NECESSITY FOR THE DRIVERS TO MANUALLY MANIPULATE THE VEHICLE?S COMPONENTS OR THE DRIVERS? PERSONAL HANDSET, TO CONTINUE THE COMMUNICATION. THE TYPE OF PHONE AND CARRIER DETERMINES THE EXTENT OF THE DRIVERS? UNNECESSARY ACTION. THIS DISTRACTION UNDERMINES THE SAFETY BENEFITS ASSOCIATED WITH BLUETOOTH HANDS-FREE MOTOR VEHICLE OPERATION. EVIDENCE: - VARIOUS PHONE MANUFACTURERS? HANDSETS (THRU MULTIPLE CARRIERS) EXHIBIT THE SAME ISSUE. FURTHERMORE, INTERNET RESEARCH FINDS THE SAME PROBLEM BEING REPORTED BY DIFFERENT 2013 HYUNDAI VEHICLE OWNERS. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F202DB3 CONSIDERING THE CONSEQUENCES OF DISTRACTED MOTOR VEHICLE OPERATION THIS ISSUE SHOULD BE CONSIDERED BY THE NHTSA FOR FURTHER REVIEW. *TR
Apr 11, 2013
STRUCTURE,SEATS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE WAS PURCHASED AROUND JUNE 3 2012, AT THE TIME OF THE TEST DRIVE I NOTICED A LOT OF WIND NOISE IN THE CABIN AND THE VEHICLE WOULD NOT STAY IN A STRAIGHT LINE AT 55 MPH, IT WOULD SWAY LEFT TO RIGHT. AGAINST MY BETTER JUDGMENT I STILL PURCHASED THIS VEHICLE. THE SALES PERSON INFORMED ME THAT THE REASONS WHY THE VEHICLE PERFORMED THE WAY IT DID WAS BECAUSE IT WAS A VERY WINDY. TO THIS DATE THE VEHICLE STILL SWAYS LEFT TO RIGHT WHEN DRIVING OVER 55 MPH AND THE CABIN NOISE IS DRIVING ME CRAZY. THIS IS A SERIOUS SAFETY ISSUE THAT HYUNDAI WILL NEED TO FIX QUICKLY. WHEN SPEAKING WITH THE SHOP MANAGER HE MADE IT SOUND LIKED NO ONE ELSE WAS HAVING THESE PROBLEMS, MAYBE THEY NEED TO READ THE COMPLAINTS ON THIS SITE. SEATS:I TOO HAVE EXPERIENCE THE DRIVER SEAT BEING VERY LOSE AND ROCKING. I TOOK IT TO THE DEALERSHIP AND THEY SAID THEY TIGHTENED THE BOLTS BUT IT DIDN'T TAKE BUT A DAY TO REALIZE THAT THIS WASN?T A TOTAL FIX. EACH TIME I TAKE IT BACK THEY JUST SAY THEY LOCKED THE BOLTS DOWN BUT WILL NOT DO ANY PAPERWORK ON IT AND. SUNROOF: MY SUNROOF MAKES A WHISTLING NOISE WHEN I DRIVE DURING WINDY CONDITIONS. I TOOK IT BACK TO THE DEALERSHIP AND THEY TOO HEARD THE NOISE. BUT TOLD ME THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT AND THAT THEY ARE WAITING FOR A TSB (TECHNICAL SERVICE BULLETIN) IN ORDER TO CORRECT THIS ISSUE. THREE MONTHS AFTER I PURCHASED THE VEHICLE MY BACK PASSENGER REAR WINDOW BLEW OUT AT 60 MPH AND THEY WOULDN'T COVER IT UNDER WARRANTY SINCE THEY DIDN?T KNOW WHAT CAUSED THE WINDOW TO BLOW. I'VE NOW HAD THE CARE FOR 10 MONTHS NOW AND STILL THEY HAVE NOT FIXED THIS ISSUE. I HAVE BEEN A SUPER SUPPORTER OF HYUNDAI BUT HOW CAN I CONTINUE TO RECOMMEND THIS COMPANY IF THEY ADVERTISE THEY HAVE THE BEST WARRANTY AND CUSTOMER SERVICE BUT WONT FOLLOW THROUGH? HYUNDAI NEEDS TO FIX THIS AND MAKE IT RIGHT WITH US OWNERS. *TR
Mar 22, 2013
STEERING,SEATS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE WAS PURCHASED AROUND JANUARY 30TH, 2013, AT THE TIME OF THE TEST DRIVE I NOTICED A LOT OF WIND NOISE IN THE CABIN AND THE VEHICLE WOULD NOT STAY IN A STRAIGHT LINE AT 55 MPH, IT WOULD SWAY LEFT TO RIGHT. AGAINST MY BETTER JUDGMENT I STILL PURCHASED THIS VEHICLE. THE SALES PERSON INFORMED ME THAT THE REASONS WHY THE VEHICLE PERFORMED THE WAY IT DID WAS BECAUSE IT WAS A VERY WINDY. THE NEXT DAY I CONTACTED THE SALES PERSON AND ADVISED HIM THAT I WAS STILL HAVING THE SAME PROBLEMS. HE HAD ME BRING THE VEHICLE INTO THE SHOP AND THEY CHECKED THE TIRES AIR PRESSURE AND WHEEL ALIGNMENT. THEY MADE UP SOME STORY THAT THE VEHICLES ARE TRANSPORTED WITH 50 PSI ON THE TIRES AND THIS WAS THE CAUSE OF THE PROBLEM. TO THIS DATE THE VEHICLE STILL SWAYS LEFT TO RIGHT WHEN DRIVING OVER 55 MPH AND THE CABIN NOISE IS DRIVING ME CRAZY. THIS IS A SERIOUS SAFETY ISSUE THAT HYUNDAI WILL NEED TO FIX QUICKLY. I HAVE NOW MADE ANOTHER APPOINTMENT WITH THE SHOP BECAUSE THE DRIVER SEAT STARTED TO FEEL LOOSE WHEN APPLYING THE BRAKES OR SLOWING DOWN. THIS VEHICLE HAS TOO MANY SAFETY ISSUES AND NOW WITH ONLY 1500 MILES ON THE VEHICLE I AM FORCED TO TAKE IT TO THE SHOP. WHEN SPEAKING WITH THE SHOP MANAGER HE MADE IT SOUND LIKED NO ONE ELSE WAS HAVING THESE PROBLEMS, MAYBE THEY NEED TO READ THE COMPLAINTS ON THIS SITE. *TR
Mar 21, 2013
STEERING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
VEHICLE DELIVERED AS NEW, IMMEDIATELY UPON ATTEMPTING TO PUMP AND FILL GASOLINE TANK, THE PUMP CLICKED AS FULL. HOWEVER, GASOLINE GAUGE ON DASH ONLY WOULD AND CONTINUES TO SHOW 3/4 FULL. THERE HAVE BEEN NUMEROUS ATTEMPTS AND REPLACEMENT EQUIPMENT TO ADDRESS AND ERADICATE THIS SITUATION AND NOTHING HAS CORRECTED THE SITUATION NOR DOES HYUNDAI HAVE ANY ANSWERS AVAILABLE TO CORRECT THIS SITUATION. THE VEHICLE HAS BEEN IN MY FAVORITE HYUNDAI SERVICE FACILITY FOR MANY DAYS AND WHEN FINALLY RETURNED THE ONLY ANSWER I WAS GIVEN, WAS THAT THE VEHICLE IS AN EARLY PRODUCTION OF THE MODEL AND THEY HAVE HAD SOME OF SAME PROBLEM. IN ADDITION THE ELECTRONIC STEERING IS A GREAT DISAPPOINTMENT AS IT IS QUITE DIFFICULT TO KEEP THE VEHICLE ON A TRUE STRAIGHT PATHWAY NO MATTER WHAT THE COMPOSITION OF THE PAVEMENT. THERE WAS SOME SORT OF ALERT FROM THE FACTORY ON AN ADJUSTMENT HOWEVER AND WAS ADDRESSED BUT IS STILL TERRIBLE. THEN THERE'S AN ISSUE ON THE HITCH WHEREBY THEN TRAILER PREP WIRING WAS INCLUDED ON THE INVOICE, INSTALLED BY THE SELLING DEALER AND THE SERVICING DEALER FEELS IT NOT THERE DUTY/RESPONSIBILITY TO REPAIR IT. I HAVE BEEN A HYUNDAI CUSTOMER SINCE 2001 AS THIS IS A VERY GREAT DISAPPOINTMENT AND BESIDES SAFETY ISSUES. THESE ISSUES MUST BE CLEARED UP ASAP BY BOTH THE HYUNDAI MANUFACTURER AND STRAIGHTENED OUT WITH THEIR DEALERS. PLEASE ! I WOULD THINK THE MANUFACTURER ADMITTING THEY KNOW OF THE PROBLEM AND CANNOT SOLVE IT THEY WOULD REPLACE MY EXACT VEHICLE AS I PURCHASED IT EQUIPPED AND TAKE BACK THIS ONE. THEY KNOW OF THE PROBLEM SO JUST SIMPLY REPLACE MY VEHICLE WITHOUT ANY CHARGES TO ME NOW!
Feb 16, 2013
FUEL SYSTEM, GASOLINE,POWER TRAIN,ENGINE
1 complaint
2013 HYUNDAI SANTA FE. CONSUMER STATES ISSUES WITH HESITATION AND STALLING WHEN ACCELERATING. *TGW THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS CAUSED BY ELECTRONIC FUEL INJECTION, WHICH WAS COMMON AMONG SEVERAL BRANDS OF AUTOMOBILES AND THERE WAS NO FIX FOR THE PROBLEM. THE HESITATION AT ACCELERATION OCCURRED AT SLOW SPEEDS WHILE TURNING AND THE ENGINE WOULD MOMENTARILY STALL. *JB
Jan 07, 2013
Frequently Asked Questions
How many problems does the 2013 HYUNDAI Santa Fe have?
The 2013 HYUNDAI Santa Fe currently has 604 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 HYUNDAI Santa Fe?
The most common problems reported for the 2013 HYUNDAI Santa Fe are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 HYUNDAI Santa Fe problem data come from?
All problem and complaint data for the 2013 HYUNDAI Santa Fe comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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