2015 KIA Soul Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
870
Complaints Reported
Complaints by Component
ENGINE
432 complaints
On the way back from Missouri to Oklahoma, while on the turnpike the engine made a clanking sound and lost acceleration power. The car shook some, luckily the car was able to steer of to the right side of the shoulder just before a bridge. Car came to a stop and would not start. It was snowing and a child was in the car. The closest person for help was 3 1/2 hours away. The hazard lights did work but the car was not started back up after the loud clunk and shaking. Was not sure what happened at that moment. Did not want any further damage to occur. Attempted to have the car towed closer to home was made. A decision was made to take it to the closes kia dealership. As we was trying to figure out what might have happened with the engine. We found there where multiple recall on the car. I was unaware of the recalls. 2 of the recalls are on the engine for piston rod damage. A family member whom is a mechanic believed that was what happened. I called Kia they confirmed the recalls were made. They said there was a fix. I never received the recall notices. They also asked me if I knew someone by the name [XXX] something. If the mail was in this person name but sent to my address. I would not have opened it or paid any attention other then sending it back with the mail man. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 10, 2025
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, with smoke coming from the engine compartment. The check engine warning light was illuminated. The contact pulled into a parking lot, where the engine overheated, and there was oil leaking from the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine had failed and needed to be replaced. The engine was replaced. The contact stated that later, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken back to the mechanic, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 123,000.
Dec 01, 2025
The contact owns a 2015 Kia Soul. The contact stated that while the vehicle was idling or accelerating, the vehicle started shaking at the front end near the engine. The vehicle hesitated while accelerating. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine), and the vehicle was towed to the dealer. The software update was performed; however, the failure persisted. The dealer informed the contact of DTC: P70300, which should have been resolved with the recall repair, which allowed the vehicle to pass the inspection as a successful repair; however, the failure persisted. The vehicle had not received any additional repairs. The contact found information on TSB: ENG222, NHTSA ID Number: 11014912 (Engine), which was related to the failure. The manufacturer was informed of the failure, then opened a case and informed the contact that no additional assistance would be provided. The failure mileage was approximately 89,600.
Nov 05, 2025
I am submitting this report regarding an ongoing issue with my Kia vehicle related to the recall for code P1326 (Knock Sensor Detection System / Engine Bearing Wear). The first time this issue occurred, Kia documented the problem and kept my vehicle overnight to perform what they referred to as an “engine soak.” I was informed that this procedure might resolve the engine performance and oil consumption problems. I was also advised that if the issue reoccurred within 15 years of vehicle ownership or before reaching 150,000 miles, Kia would replace the engine under the recall warranty. Recently, the same issue has reappeared, but Kia is now refusing to replace the engine, citing “gaps in maintenance” from the early years of my ownership. I explained that, at that time, my father performed all oil changes and maintenance at home to reduce costs, as I was a young driver living with my parents. Kia is requesting proof of oil or tool purchases from over ten years ago, which I no longer possess. Additionally, all vehicle-related documentation was left inside the car when it was stolen and broken into twice—incidents connected to the nationwide Kia theft issue that has been subject to another class-action lawsuit. As a result, I no longer have access to those records. During my initial visit, the Kia service representative, Jake, assured me that if the engine failed again and I maintained the vehicle properly, I would be covered for a full engine replacement. I have made every effort to comply with those terms, yet Kia corporate has denied my claim. I am requesting NHTSA’s assistance in resolving this matter and ensuring that Kia honors its recall obligations and prior representations made to me as a consumer.
Oct 26, 2025
The contact owns a 2015 Kia Soul. The contact stated that while starting the vehicle, there was a rattling sound coming from the engine compartment. The rattling sound also occurred while driving at various speeds. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The vehicle was taken to the dealer, who inspected the vehicle and informed the contact that the engine would not be replaced due to the mileage exceeding the mileage limitation of 60,000 and other unstated reasons. The manufacturer was made aware of the issue. The failure mileage was approximately 145,000.
Oct 09, 2025
+ 427 more complaints for this component
UNKNOWN OR OTHER
50 complaints
My Kia’s engine light came on. It was my catalyst converter verified by my mechanic and 2 other people. My my car lost power. I took to my mechanic. Well he told me it was a recall issue and I’d have to take it to Kia. In December 1 it was towed into Kia , central ave, Albany, NY. Yesterday I was told my car was finally finished after trying to reach the service center for days. When I talked to the service man and asked what was done on the car, he said everything but the converter. Told me recalls were done. Not if the converter wasn’t done. He said there was no light on. If it’s a recall why does a light need to be on? I need my car but I’m afraid to drive what I feel has not been fixed. I’m heading this AM to pick it up and worried. I’ve been getting nothing but a run around. I won’t know anything they did do. I know something about brakes, and steering. I know the converter wasn’t done no even done even though the car lost power, and I called the recall center, had it towed up to Kia, they kept it since December 2nd but what I sent in for was not fixed. Please help me.
Dec 13, 2025
Catalytic converter bad. 2015 Kea10. Shows to be no warranty. Will cause engine problems.
Oct 25, 2025
Driving home from supermarket. Car made a loud bang and started smoking from under the hood. Pulled over into parking lot. Car continued to smoke and within minutes caught on fire from under the hood. Car was engulfed in flames within minutes.
Sep 10, 2025
I believe that I am needing the Knock Sensor Detection System updated. I have called the dealer and they have stated that my VIN # does not have any recalls. I do have the MIL Malfunction Indicator Lamp currently on.
Dec 27, 2024
Got off of hwy traveling at 70 mph came to stoplight. Vehicle stalled. Noticed smoke, then flames. Within 2 minutes the entire engine compartment was engulfed in flames
Aug 29, 2024
+ 45 more complaints for this component
ENGINE AND ENGINE COOLING
27 complaints
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The engine misfired and the transmission shuttered. In addition, the check engine warning light illuminated. The vehicle was driven to the shoulder of the road. The engine seized. The vehicle was towed to the dealer where it was diagnosed with a failed catalytic converter. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 105,000.
May 07, 2025
See attached document for complaint.
Feb 27, 2025
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 45 MPH, the vehicle was bucking and lurching forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure recently occurred while driving and the vehicle was lurching while depressing the accelerator pedal. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the catalytic converter needed to be replaced. The mechanic referred the contact to a dealer after relating the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact searched the VIN online and found that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 92,881.
Jan 23, 2025
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The contact noticed a knocking sound coming from the engine. The vehicle was able to restart however the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the Catalytic Overheating Protection Engine Control Unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and a case was opened. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 96,643.
Nov 05, 2024
The contact owns a 2015 Kia Soul. The contact stated while driving 30 MPH, the vehicle failed to accelerate and independently decelerated to 20 MPH. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to metal shavings in the oil. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 62,000
Nov 17, 2023
+ 22 more complaints for this component
UNKNOWN OR OTHER,ENGINE
25 complaints
I am getting a code that indicates an issue with the catalytic converter. P0420 to be specific. The engine is continually misfiring and check engine light comes on and off randomly. Car broke down completely at one point in October and had to replace the battery but check engine light was still on when I got it to start. The car shakes uncontrollably every time I drive it and gets even worse when idling. I took it to a mechanic and they believe it to be amongst the 2011-2016 SC176 recalled Kia Souls where high exhaust temperatures can damage the engine’s catalytic converter. Have attempted to take it for repairs/open recall and the manufacturers have consistently refused. Help in getting this issue sorted out would be much appreciated.
Nov 19, 2025
There was a knocking sound, so I pulled over and smoke started coming from underneath the hood of the vehicle. There was a fire and the car was later deemed a total loss.
Aug 19, 2025
The engine system in my 2025 Kia Soul malfunctioned, as indicated by the activation of the P1326 warning light. This diagnostic code typically signals serious engine issues, such as potential rod-bearing damage. Despite this warning, the authorized dealership, Jim Bone Kia of Santa Rosa, only replaced the knock sensor after I asked to conduct a Bearing Clearance Test (BCT), which they claimed passed. However, prior inspections had revealed metal debris in the oil, which strongly suggests internal engine damage. The failure to conduct a thorough investigation into the potential engine damage poses a significant safety risk, as the vehicle could experience a catastrophic engine failure while in operation. Such an event could endanger my safety and the safety of others on the road. The dealership has not reproduced or confirmed additional issues related to the P1326 code, claiming they require further symptoms (e.g., audible engine noise or a repeat warning) to proceed with deeper diagnostics. This approach delays necessary repairs and leaves unresolved safety concerns. Additionally, the vehicle’s catalytic converter was initially denied warranty coverage, despite being included under an extended recall. This created confusion and delayed essential repairs. The P1326 warning light appeared before service, and the knock sensor was replaced, but no further proactive measures were taken to address the root cause. The vehicle remains at risk of more severe engine damage and safety hazards.
Dec 10, 2024
The Kia experienced acceleration issues and would randomly turn off while driving. A mechanic inspected and recalibrate the knock sensor. Almost immediately the car began to use excessive amounts of oil, a quart a week average, had a knock and started having acceleration issues. The Kia dealership stated that severe engine scoring had occurred likely caused by the catalytic converter. The problems began and lead to engine failure within several weeks. From March to end of May
Jun 10, 2024
The catalytic converter got pluged up from the oil consumption. The car would no longer accelerate. Yes I still have the catalytic converter.yes the safety was I went to excelrate and I almost got rear ended. It just happened out of nowhere.I took it to the Meineke's shop and they said the cat was pluged but wasn't 100% sure so I had it towed to a kia dealer and they said it was 100% the catalytic converter and it wasn't covered so it would be around $3000.Yes it was inspected by the kia dealer.It had a check engine light on but it said it was the 02 sensor. It had a little less power then normal.It seemed ok when I left the house. I drove about 40 miles. I stoped for about 5 minutes to smoke and it seemed ok in the parking lot. It's when I went to excelrate out to the street it had no power.the original cat starts getting pluged over time and causes the heat to back up on the inside of the engine and puts wear on the piston rings. There for causeing it to burn the engine oil. Inturn almost fully pluging the original cat cause the engine to have no power. I have been a professional machnic for over 24 years. so I understand how engines work. Now because of the internal damage of the engine I am putting 2 quarts of oil every 1500 miles. Which is only one week for me. Thank you for reviewing this. I hope that kia will make this right.
Mar 08, 2024
+ 20 more complaints for this component
ELECTRICAL SYSTEM
25 complaints
The concern, is that Kia recently (2023) recalled the BMS (and potentially the HV Battery) for vehicles as old as 2015 on the Koa Soul EV, and their warranty on said parts is 10 yrs or 100k miles. The concern is that there is no extended warranty period FOR the cars. So if the cars fail again within a yr, you end up paying out of pocket for the repairs. There are plenty of forum posts that talk about their batteries being replaced with re-manufacturered, only to need to be teplaced AGAIN within less than a yr. I think Kia needs to be forced to extend the warranty on these batteries to cover any potential future issues.
Mar 22, 2025
On April 11,2024, I attempted to drive my Soul EV out of the parking lot of my place of employment going less than one block only to have the power severely limited (from a speed of 40mph to 15mph on a busy road at rush hour). I was able to safely get myself to a parking lot and placed the car in park. I noticed both the triangle with the exclamation mark and EV in the center plus the turtle lights illuminated on the dashboard. I searched those lights and discovered there was an immediate warning about the EV battery and a failure within the battery plus a problem with the temperature of the battery cooling system. I turned the car off, placed it in park and attempted to drive again within the parking lot only to have the same scenario repeated. I was informed by the Kia Service Center that "Kia engineers are aware of this problem but there's no solutions. This is the THIRD time I have received a notice that the EV battery may malfunction or ignite and cause a fire. This car just had a battery recalled due to a malfunction as I had the car stop suddenly on a 3 lane highway. I waited months to get a replaced battery, then I got a recall notice but my battery had been replaced but I had to have some "wiring harness" repaired with the computer upgrade. Now suddenly the car stopped and showed a warning light about the temperature of the motor is too high. The service advisor acknowledged the car is unsafe to drive and has been unsafe.
Apr 15, 2024
Car stalling on highway and blowing smoke out of the exhaust. No warning lamps or messages. Mechanic thinks it’s the catalytic converter.
Mar 12, 2024
The contact owns a 2015 Kia Soul EV. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V218000 (Electrical System) and the vehicle was repaired under the recall. The contact stated that after the repair was completed, the vehicle went into "Reduced Power" and "Power Limp Mode" while driving at various speeds and initially after starting the vehicle. The vehicle was returned to the dealer where the recall repair was completed the recall repair; however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 111,400.
Mar 01, 2024
The contact owns a 2015 Kia Soul. The contact stated that while parked, the entire instrument panel had become inoperable and the vehicle had started to smoke. The origin of the fire was unknown. The check engine and electrical warning light were illuminated. The vehicle was towed to New York Auto. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to an electrical issue. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. The VIN was not available
Nov 20, 2023
+ 20 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
24 complaints
car keeps dying as going down the road.almost completely dies then kicks back in.have had it in several times always says something differant.has around 78000 miles.bought it new in 2015 have had it several times for same issue.have almost gotten in wrecks due to it dying out of the blue!!!
Mar 21, 2025
Earlier last year, we had suddenly had an issue with the Kia Soul. We received a check engine light and noticed a loud clicking noise as the vehicle began accelerating and noticed the vehicle had difficulty accelrating. We left the vehicle parked and then attempted to change the battery and oil to see if either were a contributing factor. When we noticed no improvement upon turning on the car, we took the vehicle to a licensed dealership: Arapahoe Kia to check the vehicle to diagnose the issue and help determine if this was covered under warranty. On our drive (which was about 2 miles from where we had left the car, the engine seized so we had the vehicle towed there. Once we got the diag back, they told us the code but wanted service records to honor the warranty from all oil changes in all states for the past 5 years or pay full cost of vehicle. No mention was made of the prior repaired recalls or determination if the cause could have been because of the unprepared recall that clearly states the syptoms and result being the exact problem we experienced. A few months later when we received notification from a different licensed dealer we had the unrepaired recall (in automated texts and emails), we called back Arapahoe Kia who still had the car, and they again stated service records would be needed to honor the NHTSA recall and also admitted they didn’t attempt to identify if the engine issue we had was caused by the unrepaired recall, as they only looked at the code and visual inspection of oil sludge, and treated it like a warranty claim to deny and did not validate the recall as the cause. But they still have refused to actually inspect the recall concern to determine if the engine trouble was caused by it and repair it as obligated if it was. Instead they keep asking us to pay for the full engine without validating root cause under the NHTSA recall.
Oct 21, 2024
It started in September 2022 when my Kia soul started spuddering and slowing down quickly while driving on the interstate. Drove it on limp to the closest mechanic shop. They recommended a complete engine replacement, which would cost more than the vehicle was worth. Had it towed to a Kia dealership for their diagnosis. They came back and said it was a clogged catalytic converter. Replacing it fixed the car. Now to June 2024 and car slowed down drastically while on the highway, with my wife and newborn child in the car. I had it towed to Kia again and they diagnosed it as a total engine failure with a clogged catalytic converter again (catalytic converter only lasted 1.5 years!). Again, the replacement cost is more than the value of the car. I think they knew of the issue in 2022 or failed to diagnose the actual problem and put my family at risk.
Jun 20, 2024
I have a complaint about my 2015 Kia Soul car service issue. Since I purchased the car in December 2021, my check engine and oil indicator light has been on. I took my car to a car repair shop, and was told that the engine oil is being sucked into the exhaust system and to take my car to a Kia dealership. I scheduled a service appointment on 07/14/2021 and paid about $145.00 for a diagnostic system check. I was told that my catalytic converter is blocked and the cost to replace the catalytic converter and labor would be about $2,000. I would have to pay another $145.00 for another diagnostic system check about the engine oil issue. The overall car issue is that the engine oil is going into the exhaust system and causing blockage in the catalytic converter. The extended warranty that I purchased with my 2015 Kia Soul from Bob Sight Kia does not cover these issues and I don't understand why. I did some research and there was a recall {2019-02-21}, {recall number SC176} on 2015 Kia Souls of the same car issues. I contacted Kia customer service to inquire about the recall. The Kia customer service representative stated that recall number SC176 was done on my Kia Soul in June 2019, but it is not stated anywhere on my car's CARFAX report nor on the National Highway Traffic Safety Administration (NHSTA) website. On the National Highway Traffic Safety Administration website it states, "Whether a manufacturer independently conducts a safety recall or NHSTA orders one, the manufacturer must file a public report describing the safety- related defect or noncompliance." As I am driving, my car will stop running while I am accelerating while driving down a street and/or highway. The car also stop running when I am stopped at a streetlight. I believe that the recall SC176 was not performed on my car.
Jan 10, 2024
For the past two years my 2015 Kia Soul has been rapidly burning through oil. I’m having to get full oil changes every 2 months with me also adding additional top offs every few weeks. I’ve been getting the run around from KIA about this issue. I brought it in two years ago for an engine recall. The dealership in EAST MEADOW LONG ISLAND was a complete joke. They charged me a few because my check engine light was on, the reason I was there! They said my engine was fine and nothing was related to the recall. Lately I have been noticing a stalling when going up a hill and the car has trouble accelerating over 40mph. It stalled the other day while I was trying to merge on the highway. I am so sick of this car and will likely sell it at a loss. Currently has 99,000 miles on it.
Nov 14, 2023
+ 19 more complaints for this component
EXTERIOR LIGHTING
24 complaints
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the high-beam headlights and turn signals were not working as needed. The contact stated that the local dealer was contacted and confirmed that the vehicle was not under recall. The vehicle was not repaired. Upon further investigation, the contact related the failure with Technical Service Bulletin: ELE093 (Headlamp Bulb Connector Replacement); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
Jul 17, 2024
The contact owns a 2015 Kia Soul. The contact stated while operating the vehicle, the driver's side headlight became inoperable and while using the turn signal, the driver's side headlight would shut off. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 95,014.
Jun 27, 2024
2015 Kia Soul Intermittent headlight Flashing at random Months ago the KIA dealership could not replicate. Contacted KIA-Customer-Care and they cared less. I have a car I am afraid to drive at night or in heavy rain. Youtube movie of problem at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 07, 2024
Headlights flicker off and sometimes just for a second, sometimes stay off and will usually come back on if i turn them off and on again. But then it happens again. I took it to my mechanic who could not figure it out. Couldn't afford to do much so i have not been able to drive at night for a year as it's very dangerous. I called Kia and since my car is out of warranty and apparently no sort of recall for this (despite me seeing lots of complaints with the same issue) i can't afford to do anything. I'm beyond upset. I love the car otherwise. Date below is when it started, but it is ANYTIME it's driven.
Oct 24, 2023
I would like to report that my 93,632 2015 Kia Soul headlights flicker. The headlights (both) even go out for seconds and then they come back at the same time. It's an electrical issue, not a matter of changing the bulbs. I contacted Kia Motors to report this and check if there are recalls or extended warranty on this issue and they said no. There are plenty of other users on online forums reporting this same issue. Maybe it's time to investigate if this is a defect since from what other users described, is the same situation as with my own car headlights. Sounds very dangerous having a vehicle losing the headlights suddenly on a highway, I spoke with 2 CSR from Kia on 6/7/23 regarding the headlights and none of them were interested in this specific matter.
Jun 07, 2023
+ 19 more complaints for this component
POWER TRAIN,ENGINE
23 complaints
The engine in my 2015 Kia Soul was replaced under warranty in June 2025. Only 3,568 miles later, the replacement engine failed. The vehicle displayed code P1326 and quickly lost oil, leaving it unsafe and undriveable on the road. This sudden failure created a serious safety hazard, as the vehicle stalled without warning and could not maintain safe operation. I was fortunate to be close to home and immediately turned back, narrowly avoiding a dangerous situation on a busy road. provide any assistance. Instead, they declined to repurchase or replace the vehicle, leaving me with an undriveable car and a $9,900 loan balance. This second catastrophic failure has not been inspected by a Kia dealership because Kia refused to take responsibility or even arrange for evaluation. This was not an isolated incident. Problems began on 11/27/2024, less than 3,000 miles after I purchased the vehicle, and have been ongoing ever since, including prior emergency towing events due to similar safety issues. Kia’s repeated failures to provide a lasting fix or safe remedy have left me without reliable transportation and have put both myself and other drivers at risk. I have full documentation of the June 2025 engine replacement, the subsequent failure, and Kia’s refusal to act. The vehicle remains available for inspection. Warning messages and engine lights appeared only after the failure had already occurred.
Sep 23, 2025
On [XXX] around [XXX], we were headed westbound on [XXX] toward Boise when the car began making a clanking sound. In less than a minute, the car was pouring smoke, clanking stopped and car completely failed. I coasted to side of freeway, car would not turn over, i did not try more than once for fear of further damage or starting a fire. When tow driver came and car was moved, it exposed a giant puddle of oil and pieces of what looked like MELTED metal. The tow driver stated it was a connection rod piece and engine is likely shot. I immediately scheduled a service ticket to have it looked at my local Kia Dealership. They confirmed that i experienced a catastrophic engine failure and that it matched the exact recall SC176 issue. They attempted to contact and file a claim under both the recall and the powertrain warranty and were denied both by KIA, due to negligence of the owner. I had a passenger with me who has severe medical conditions. It was in 90's in desert like heat. It took 4-5 hours to have it towed and get out of the heat. We almost got into an accident when the car malfunctioned. There were ZERO warning notifications or lights on the dashboard until the car completely went disabled while coasting to the side of the freeway. No warning chugs. No previous issues with smoke/warning lights/ nothing prior. This literally happened out of no where and now I am being told by KIA they will not repair because its MY JOB to look into recalls. I have lived at the same address for the whole time i owned the car. I have printed records and digital records from my local DMV to prove it. I have written and digital proof that i properly maintenance my vehicle on time AND that i paid for synthetic oil rather than just the lowest possible choice they offered. I have proof that I was notified for the recall regarding the steering issue in 2017 and that i immediately made a service appt with my local dealership to have it address. I received NO notice for any other recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Aug 06, 2025
NHTSA Recall:19V120 The ESC light went on during high winds and stayed on. The car stuttered going up hill @40+ mph, so I looked for any outstanding recalls and decided to take it into LutherKia Bloomington. There were other recalls I was unaware of that I checked boxes to fix. They examined my vehicle and told me that my Catalytic Converter was plugged/melted and needed to be replaced. That isn't related to ESC as far as I'm aware, also I asked -why- it plugged and they were unwilling/able to determine. Other mechanics online told me that it is crucial to determine the root cause of why it plugged/melted and fix it. I looked closer at the recalls and pointed out that the various outstanding recalls called for engine tests, none of which they did. I then noticed that recall #19V120 directly mentioned catalytic converter damage. LutherKia refused to check the engine, even though the other recalls stated they would. I called [XXX] and Luther refuse to do anything except update computer codes since KIA will not pay for it. The KIA's catalytic converter is damaged and very possibly engine damage as well, but they refuse to check since they said KIA wont cover labor costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
May 23, 2024
About several months ago the car was skipping. I was told it was a coil. I had it replaced. It then drove fine. Then in Christmas Day it started again and the engine light came on once again. I took it to a mechanic and he thought it was the plug for the coil. They changed it and it did it again. He said that with Kia and Hyundai cars there is always problems like this. He said he fixed a Kia with the same problem as mine about a week ago. As a matter of fact last week when I went to get the oil changed at another place before I took to them (the last place) there was another man in there who also described his car was doing the same. I was surprised when he said he had a Kia soul. That’s why I took it to this last mechanic who could do the work. He said it would cost me anywhere from three to five thousand dollars because the motor would need to be replaced. So apparently this is a problem with Kia soul motors. My car app said something about the trans. I can get the form of where the coil was fixed. I just got the call and have not picked it up yet.
Jan 08, 2024
Vehicle began shuddering violently, with the check engine light alternating between blinking and staying lit. The oil light randomly lighting up for literally a fraction of a second despite oil levels in acceptable range. Excessive yet random consumption of oil. Severe loss of horsepower, especially upon acceleration from a dead stop. No/low compression on two cylinders. Catalytic converter needs replacing for 2nd time in 365 days. Safety Recalls not showing in system (VIN lookup), yet recently presented by dealership. Safety Recalls P12002B ECU Update KSDS 2.0L GDI, SA206 PS/EV Rear Center Seatbelt Cover, SC125 Pinion Plug Inspection Repair, & SC155 STR Gear Pinion Plug Group B. Some recalls not informed of in a timely manner. Kia Dealership & local muffler shop are the only ones to look at car. Kia Dealership stated didn't know what was wrong with Kia vehicle after a week of diagnostic testing, said to drive it elsewhere to have plugs, wires, packs & catalytic converter replaced, then return for further troubleshooting. Dealership continuing to "find" different reasons why vehicle isn't covered under extended warranty to replace engine. All issues confirmed by dealership & muffler shop, all warning lights remain on, driving vehicle as-is is a danger to self & other drivers due to engine stalling/random loss of power whilst turning, accelerating, etc. Safety Recalls not being presented in a timely manner could result in accidents and/or deaths.
Feb 06, 2023
+ 18 more complaints for this component
ENGINE AND ENGINE COOLING,ENGINE
20 complaints
The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving 20 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was towed to the contact's residence. The vehicle was then towed to the local dealer, where it was diagnosed and determined that three cylinders were misfiring. The vehicle was not repaired. The vehicle was towed back to the contact's residence. The manufacturer was not notified of the failure. The failure mileage was approximately 164,410.
Nov 24, 2025
The contact owns a 2015 Kia Soul. The contact stated that the check engine warning light was illuminated intermittently. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the Catalytic Overheating Protection Engine Control Unit logic was updated to prevent overheating of the catalytic converter. After the recall repair was completed, the failure persisted. The contact took the vehicle to a certified mechanic, who diagnosed that the catalytic converter needed to be cleaned. The vehicle was not repaired. The check engine warning light remained constantly illuminated. The manufacturer was not informed of the failure. The failure mileage was 115,000.
Mar 04, 2025
The contact owns a 2015 Kia Soul. The contact stated that while driving 30 MPH, there was an abnormal sound coming from the engine. The vehicle was driven to an independent mechanic and was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The manufacturer was not notified of the failure. The failure mileage was 150,000.
Oct 29, 2024
The contact owns a 2015 Kia Soul. The contact stated while driving 55 MPH, the vehicle inadvertently went into LIMP Mode. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 104,000.
Jun 14, 2024
The contact owns a 2015 Kia Soul. The contact was notified of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) however, the vehicle experienced a failure related to the recall. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with catalytic converter failure and recommended that the vehicle was taken to the dealer. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,822.
Apr 12, 2024
+ 15 more complaints for this component
STEERING
20 complaints
Electrical power steering
Feb 25, 2025
We took our Kia Soul to a Kia Service shop Dec 2022 because the steering is making a clicking sound when the wheel is turned from the 11 o’clock to the 2 o’clock position. This condition is consistent with a Kia Safety Recall issued in November 2017, and has been confirmed by another source. We were told that by the dealership, Brandon Courtesy Kia in Florida that they would repair this dangerous steering issue for a cost of $1227.97 because they excluded it from the recall and warranty. Unfortunately we are on a fixed income, and are not able to pay for the steering to be repaired back to SAFE operating conditions. In addition, the dealership would not release the vehicle back to us unless we paid them $189.15 for a couple minute “Steering Inspection” which we were not told upfront that there would be a cost. The November 16, 2017, Important Safety Recall Notice states if the steering is not repaired the result may be “loss of steering and result in a crash.” This warning has us terrified because this dealership and Kia put profit in front of safety. We have not driven the car for 3 months fearing a severe crash and possible injury, including and up to death. We have been in constant contact with the dealership and the Kia Customer Care Center to try and resolve the Steering Safety concern with no luck. We have proposed a fair and reasonable settlement but continue to ignored . . . here is our ask to Kia . . . 1. Repair the Kia Soul steering back to a SAFE and normal operating condition 2. Refund the $189.15 charge related to a bogus inspection. Best Regards
Feb 21, 2023
The contact owns a 2015 Kia Soul. The contact stated that a clicking noise was present when turning the steering wheel in either direction. While driving approximately 25 MPH, the power steering failed causing the steering wheel to seize, rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced; however, the parts were on backorder. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The VIN was not available. The failure mileage was 85,000.
Dec 08, 2022
While operating the vehicle the power steering ubruptly stopped working for approximately 5 seconds making it difficult to maneuver the vehicle
Sep 12, 2022
The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, he heard an abnormal sound while turning the steering wheel in either direction. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact towed the vehicle to the local dealer, where the vehicle was diagnosed with needing an unknown steering component replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 17V608000 (Steering). The contact took the vehicle back to local dealer and had the recall repair completed. The contact stated that on another occasion while driving at a slow speed, he heard an abnormal noise coming from the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown steering component replaced for a second time. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Jun 22, 2022
+ 15 more complaints for this component
FUEL/PROPULSION SYSTEM
13 complaints
Vehicle recalled by Kia for potential for short and resultant fire from battery pack. Recall performed, traction battery found to be defective. Vehicle taken and held by Kia for six months while awaiting back-ordered replacement traction pack. Advised by Kia staff no timeline for pack due to shortage of parts. After 6 months vehicle returned with 'software update' because battery is unavailable and remains backordered.
Jun 04, 2024
got an engine catalytic converter check engine light
Apr 11, 2023
The subject vehicle was take to dealer to address recall SC176. In this recall there is a flow chart instructing the dealer on how to repair the subject vehicle. This flow chart was clearly not followed. The dealer only performed the ECU Logic improvement and did not replace the catalytic converter. The subject vehicle had trouble code P0420 before it arrived. The code was cleared while in the dealers care but returned 6 miles after the vehicle was picked up. Service manager Nick was contacted, He said there were no stored codes however I provided documentation show the code was there and the check engine light was on when dropped off at the dealership. I believe this is a violation of NHTSA. Because the subject vehicle still has a defective Catalytic converter that is manufacture defect.
Oct 29, 2021
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE CONTACT SMELT SMOKE FROM THE INSIDE OF THE VEHICLE. THE CONTACT STATED UPON TRYING TO STOP THE VEHICLE, THE BRAKES WOULD NOT ENGAGE WHEN DEPRESSED AND THE GEAR SHIFTER WOULD NOT CHANGE GEARS. THE CONTACT THEN STATED THAT FLAMES AROSE FROM THE BOTTOM OF THE VEHICLE ONTO THE HEADREST AND UP TO THE DASHBOARD AND WINDSHIELD. THE CONTACT WAS THEN ABLE TO UNBUCKLE HER SEATBELT AND JUMP OUT THE VEHICLE WHILE THE VEHICLE WAS STILL MOVING. THERE WERE NO CRASH OR INJURIES DUE TO THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE CONTACT HAS NOT NOTIFIED LOCAL DEALER OR INDEPENDENT MECHANIC. THE VEHICLE HAS NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAS NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 40,000.
Apr 07, 2021
HAVE HAD PROBLEMS WITH SAME PROBLEM SINCE 2020 TOOK IT IN ROUGHLY 5 TIMES FOR SAME THING SAID WAS CATALYTIC CONVERTER THEY PUT NEW ONE IN NOT FIXED WHEN I PUSH DOWN ON GAS PEDAL IT HESITATES FOR 3-4 SECONDS THEN KICKS IN DRIVES FOR A WHILE THEN IT SHUTS IT DOWN WHEN YOU PUSH ON GAS PEDAL WHEN AT A STOP SIGN IT HESITATES AGAIN HAPPENS A LOT MORE NOW IN TRAFFIC IT HESITATES THEN KICKS IN SOMETHING IS DEFINITELY WRONG WITH CAR HAS 55329 MILES I NEED TO KNOW IF THIS UNDER WARRANTY IF ELECTRICAL OR TRANSMISSION WE ARE UNSAFE DRIVING YOU NEVER KNOW WHEN IT IS GOING TO HESITATE
Mar 15, 2021
+ 8 more complaints for this component
POWER TRAIN
11 complaints
The contact owns a 2015 Kia Soul. The contact stated that the vehicle began decelerating and vibrating while driving at approximately 40-45 MPH. When attempting to accelerate forward and switch lanes, the vehicle would hesitate to respond as the check engine warning light illuminated. The vehicle began overheating causing smoke to come from underneath the hood of the vehicle. The vehicle stalled in the middle of the road. The contact waited until the smoke dissipated and the vehicle cooled down before moving the vehicle to the side of the road. There were no injuries sustained. A police report was not filed. The vehicle was towed to the contacts residence and the following day it was towed to a dealer where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic who replaced the catalytic converter and diagnosed that the engine needed to be replaced. The vehicle was not repaired and was towed back to the same dealer. The manufacturer was made aware of the failure. The failure mileage was 133,000.
Jun 12, 2024
Transmission leaking after a long drive , fluids replaced in the transmission then car leaked out the fluid after driving the vehicle it doesn’t leak when at rest
Feb 22, 2024
The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, the vehicle lost motive power and stalled. The contact shifted the vehicle into park and restarted the vehicle, and the vehicle started operating normally. The vehicle was taken to the dealer and the mechanic stated that the battery needed to be replaced. The battery was replaced but the failure reoccurred. The vehicle was taken to the dealer once again and the crank shaft sensor was replaced but the failure reoccurred. The vehicle was taken to the dealer again, but no failure was found, and the contact was referred to the manufacturer. The manufacturer was contacted but no assistance was provided. The contact was referred to the NHTSA Hotline. The failure mileage was 77,000.
May 10, 2023
The engine in my car needs replacing. The dealership and KIA corporation refuse to complete oil consumption tests. I am driving a car that cannot be inspected or repaired. They told me literally I have to drive the car into the ground to get the engine replaced. This is dangerous and foolhardy. Corporations with faulty products that have warranties they refuse to honor are putting all people on the road at risk. Getting through to either the dealership or the corporation is almost impossible unless you have no job. Please help KIA owners who are put in this unconscionable position. I own my car outright, I wish I had more options other than losing my investment as a poor person. Thank you for whatever help you can provide. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Feb 22, 2023
Catalytic converter, slipping gears, slowing down on hywy putting me at risk for rear end collision . Has been inspected by manufacturer and been confirmed. Saw recall on this on cars.com Engine light started 1 yr ago.
Mar 17, 2022
+ 6 more complaints for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
10 complaints
Headlamp Multi-Function Switch Service Campaign Hazwewdiouse may cause colition or vision impairment. from ongoing traffic and or insufficient illumination While driving lights will flicker, causing drivers to high beam you, it does not matter if the high beams are on or not, the light will randomly flicker and turn off, very dangerous in southern and eastern areas, there is limited to no street/road Lights It has been noted that For some 2014 Kia Soul models, Kia issued a warranty extension and a service bulletin (SC330) to address intermittent flickering of the low/high beams. This is caused by wear on the contact points inside the multi-function switch, which controls the headlights and turn signals. Kia has extended the warranty on this specific component from 5 years/60,000 miles to 15 years/unlimited mileage from the date of the vehicle's first service. If your headlights are flickering, you can have a Kia dealer diagnose and replace the switch at no cost to you under this warranty extension. This malfunction is not just happening to the specific year, Component: Headlamp Multi-Function Switch Problem Description: The vehicle's headlights and/or high beams intermittently flicker and turn off while driving. This is a severe safety hazard, as it causes momentary vision impairment and can lead to a collision. Hazardous Condition: The flickering and sudden deactivation of the headlights cause temporary blindness for the driver and can lead to a loss of control or a collision. The erratic light behavior causes a "high-beam" effect on oncoming traffic, causing other drivers to react by flashing their high beams in an unprovoked manner. This issue is extremely dangerous in areas with limited or no streetlights, where visibility is already compromised. History: I have experienced this issue on multiple occasions. I am aware that Kia has issued a service campaign (SC330) for certain Kia Soul models regarding this issue, but my vehicle is not included in
Oct 13, 2025
When I signal a lane change, the lights flicker or turn off completely. Happens often.
Sep 04, 2025
When using the blinker, the headlights turn off completely or temporarily. I’ve seen this as a normal thing on Reddit and other sites
Aug 06, 2025
My headlights turn off when I use my blinkers. They also flicker sometimes.
Mar 18, 2025
Headlights turn off after using the turn signal switch. Started happening once in a while but now it happens not only after using the turn signal switch but the headlights will turn off for a few seconds and then turn back on. Other times they will just flicker for several seconds. This is a SERIOUS SAFETY ISSUE. The headlights turning off or flashing at night is not a safe way of driving. There are many reported cases of this issue on the Kia Owners Portal so they can't say they didn't hear about it. I would think I could take it into Kia to have them replace the turn signal switch since that is the only thing that makes sense. And I can recreate the issue by wiggling the switch. (This is not related to the light sensor since I do not have automatic headlights.) Why hasn't there been a safety recall issued??? This has been happening for over a year and I just try to drive only during the day until Kia is forced to fix the problem. That is no longer possible as I am now working nights. What are my options to have this resolved without costing me any money??? Please have someone reach out to me at [XXX] to assist me in my research. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 13, 2023
+ 5 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
10 complaints
Car burning oil every 1,000 miles or less causing catalytic converter to over heat, which could cause fire. Wiring harness on driver side shorting lights out which could cause a fire. Vehicle can be ready for inspection at anytime. Have been calling dealer about it since 2019 said recall was fixed but wasn’t done properly. Electrical issues started around 01/15/2024.
Jun 09, 2024
The engine warning light and catalytic converter malfunction. The car is not currently available for inspection. The car exploded after turning the engine over. The car became disabled on the busy highway while driving at night and the car exploded in flames thereafter. Yes the problem was confirmed by the dealership The vehicle was inspected by insurance representatives, fire dept and police Yes the check engine light appeared several times, was checked and reappeared several times thereafter. I made a purchase of a car 9/15/23, The warning lamp appeared a few days later.
Nov 28, 2023
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, an abnormal, rattling sound was coming from the vehicle. There was no warning light illuminated. The failure persisted, and the vehicle failed to start after several attempts. The contact called the dealer and was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 123,000.
Jun 01, 2023
My oil is burning and it's been changed several times and is BLACK the next day plus my electrical system is messed up
Mar 12, 2023
I have a check engine light on vehicle. Have started to notice drag and acceleration problems, loss of fuel mileage since check engine light appeared. Had code diagnosed and got a failed catalytic converter code. Also a previous Mass Air Flow code. There are recall notices based on this issue. My VIN is not populating that this is an issue however in a search. There are multiple complaints for this code. My fuel consumption has gone from 32 to 26 on highway and jerky acceleration, and hood is very warm to touch after turning off engine.
Feb 01, 2023
+ 5 more complaints for this component
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
8 complaints
P0420 code indicated during emissions test. Vehicle shut off after stopping and acceleration after stopping. Hesitates when trying to restart Vehicle. Contact kia manufacturer about engine and P0420 code, however no help was given.
Sep 29, 2025
While my 80 yr old dad and 18 yr old daughter were driving on the highway to get to my uncle’s funeral. My dad had his cruise on, when he and my daughter started noticing a strange sound almost a knocking sound. But the next hill when the car went to go up the incline it kept reducing in speed. My dad took the cruise off and at that point had no power to keep traveling. So August 2nd the car threw a rod. My dad had a warranty plus an extended warranty with the company GWC. They missed my uncle funeral, sat on the side of the highway for an hour before the tow truck got there. A local dodge dealership has gotten the vehicle and have done a complete inspection. The safety of my dad and daughter were at risk do to the car malfunctioning on the highway. As well as them sitting on the side of highway. And now the stress of all of this on my dad’s health has started causing him to not be able to eat, if he does eat he will throw it up. His mental health is declining due to KIA and GWC denied to fix the car now. My dad has had to pay for towing, a U-Haul res talk to get home, the Dodge dealership has gotten to do full inspection. Unknown if any warning lights or messages before hand. He bought the car with cash and it had 70,177 miles on it, when rod blew it had 78,784. He bought it used from a local dealership on or about Sept 16th 2022. Extended warranty paid for was 36 months. 1month shy of the extended warranty expiring.
Aug 18, 2025
purchased vehicle on 10/12/2024 was driving it home the car started knocking, and loosing acceleration on freeway. the car was smelling of very volatile gas fumes. i put some gas in car for the trip home . drove about 15-18 miles had to pullover into the v shape of the merging section of a on ramp,. could not make it to the emergency lane on the freeway. used family members road side assistance to get car home, took it to the kia dealer (car pros moreno valley) towed to them because they said had to get a appt,. which they set up for today 10/25/2024. the intake person was letting us know it was just a update as if the fuel leak and oil leak was not a part of the recall and it would cost us 9000-13,000 to fix the engine plus the diagnosis of 240.00 getting the run around already for a dangerous situation. the car has caught fire for other owners, of the same year and make. the customer care person stated to me it is just a oil pan leak, as if the car is safe and anything else is our problem. the car reeks of fumes and could not be safe to drive. they were questioning us about the recall as to why it was not done? we told him we were not the owners we dont know if they got the notices? no, unknown only owned the car 0n 10/12/24 for 30 minutes before this started warning lights appeared on dash after knocking and acceleration went out. car was towed and left at kia dealer today. he was talking to us as if it was our fault the car was dangerous and could blow up while driving!!!
Oct 25, 2024
I own a 2015 Kia Soul affected by recall SC200, which addresses engine compartment fires due to oil/fuel leaks and potential engine damage. My vehicle experienced engine halts at high speeds, and Peak Kia in Littleton, CO, discovered a leaking valve cover gasket and PCV valve. Despite these issues being relevant to the recall, Kia and the dealership refuse comprehensive testing or repairs under the recall. The dealership initially suggested engine replacement but later claimed only a Knock Sensor Detection System (KSDS) update and lockup test were required. They refuse to conduct oil analysis, leak-down tests, or endoscopic inspections to rule out systemic issues or internal engine damage. The vehicle has been with the dealership for five weeks. Kia's customer service, including a case manager named Courtney, promised to review the case but failed to follow up. The District Parts & Services manager, Jacob, instructed the dealership to close my request without further testing and refuses to open a validation case or respond to emails. Kia Customer Support has promised callbacks for three weeks but has not returned them. The dealership is attempting to charge for an inspection fee and repeat systemic repairs despite these being likely covered under the recall. They have not addressed relevant Technical Service Bulletins (TSBs) ENG222 and FUE053, which provide guidance for diagnosing and repairing oil consumption and leak issues. I believe Kia and the dealership are not complying with the full scope of the SC200 recall, which mandates comprehensive inspections and repairs for any oil leaks. They are using circular logic to avoid performing necessary tests and repairs, potentially putting my safety at risk and leaving me vulnerable to future engine failure. I request NHTSA's intervention to ensure Kia and the dealership comply with the recall requirements, perform all necessary testing and repairs, and address the potential systemic issues with my vehicle's engine.
Sep 03, 2024
NHTSA RECALL FOR REFERENCE NUMBER 19V120000. ENGINE AND ENGINE COOLING EXHAUST SYSTEM: EMISSION CONTROL: CATALYTIC CONVERTOR AND MY KIA SOUL 2015 DID NOT HAVE THIS CHANGED OUT. KIA IS SAYING THAT IS IS NOT A RECALL BUT THIS ISSUE IS A RECALL BECAUSE IF MY CAR BLOWS UP AND SOME ONE DIES I AM SUEING KIA FOR THIS ISSUE/
Jul 05, 2023
+ 3 more complaints for this component
AIR BAGS
8 complaints
Involved in wreck air bags did not deploy.
Feb 03, 2025
AIRBAGS DID NOT DEPLOY. At 4-way intersection w/ traffic light other driver going northbound blew through their red light (maybe on phone or other distraction) at what seemed like a high speed. I was driving westbound at about 30/35mph with a clear green light. Was able to avoid getting t-boned in my door, but couldn't avoid t-boning other car's passenger door (older 2 door F150). My insurance company going to total my car (see pics). My airbags didn't deploy. Friends/relatives have told me their air bags went off in crashes at lower speeds. I hit my head on the left side frame and my head is still sore. The seat belt pretensioner system did work as designed as passenger in my car and I are both sore w / bruises on collar bone, chest, and hip where seat belt clips in so we know it worked. But lots of other bruises/soreness. Air Bags seem defective.
May 07, 2024
My vehicle was stolen and crashed but the air bags did not deploy.
Mar 01, 2024
I was involved in a head on collision with a F250 truck and the airbags did not deploy. I did hit my head on the steering wheel and have a bruise above my eye and some scratches on my knee. I had pain in my shoulder from seat belt. I took off from work on 2/2 to take care of car getting towed and I went to care now to be checked out and they sent me to the ER for a possible scan, but once doctor checked me out they decided there was no need for a scan. I do not have any more information from my insurance company other than the body shop were car was towed to said it was a total loss and there is no reason they could find that the air bag did not deploy. I have owned the car since may of last year and have been to sent 2 safety recall 1 for the catalytic converter and 1 for try to stop kia soul from being stolen. these are the only one I have received
Feb 07, 2024
I was involved in an accident where my 2015 Kia Soul was struck from the rear end at a high rate of speed, left the roadway, hit a concrete culver, became airborne, jumped/rolled across a driveway and went through two crosstie corner posts with no airbag deployment. My seat broke 3/4 of the way up due to impact. Unknown as to reason why airbags failed to deploy with frontal impacts and unknown as to component inspection as insurance took car away to auction. I feel that the failure of these items to deploy intensified the injuries I received in the wreck.
Feb 24, 2023
+ 3 more complaints for this component
SERVICE BRAKES
8 complaints
Catastrophic failure of rear brake line. Rusted through. Started noticing changes to braking on my way home from the dealer after an oil change. There were no warning lights. Thankfully I was at home in the driveway when ALL of the brake fluid leaked out. I had to have the car towed to the dealer. Both rear brake lines were replaced. Had I been driving I would have lost brakes. Not only did no warning light come on, but the dealer also gave me a green on my brake inspection about 15 minutes prior to this happening. Total bill- just over $1000.
Dec 16, 2023
I have TWO 2015 Kia Soul's with advanced corrosion on the rear brake lines. One vehicle has already been repaired after a line failed while driving the vehicle on the highway. Luckily I was able to get it to a shop without incident and get them repaired. There was a large pool of brake fluid left where it was parked for a short time and the brake pressure was almost zero when arriving at the shop. I did retain the old brake lines which can be available for inspection if necessary. The other vehicle has not been repaired yet but will need to be done soon. I would like to see some action taken against Kia on these vehicles. Other models have had service campaigns issued for similar issues but not the Soul.
Jun 02, 2023
Last summer I began to experience issues with the Right Rear Caliper. I was told that it was the pin and the caliper needed replaced. I went through no less than 3 mechanics and was told it was a NON-STOCK item and they didn't know when it would be available. This is my only vehicle so they tried whatever they could to keep it drivable. A replacement still hasn't been found as I have been continuously told that the replacement has to made of steel, not aluminum and it is still a non-stocked item and the ones that are available are of aluminum and that they will not work on my vehicle. I was just told yesterday that the Kia is NON-REPAIRABLE just because of the right rear caliper and that my car is basically junk! How is this possible? Not one person can explain to me WHY the aluminum caliper will not work. My family's safety has been at risk since last summer by not having a complete braking system, We have lost time at work due to this issue. How can a repair be made if the necessary part is unavailable due to a manufacturing issue? I have called 3 Kia dealerships and still cannot get an answer as they want me to pay $500.00 for a caliper then "see if it fits". No. I honestly cannot afford ANY repair by a dealer, as they are ridiculous. This isn't right, to make a car and then not have the parts available.
Feb 01, 2023
I HAVE A 2015 KIA SOUL THAT IS LESS THAN 5 YEARS OLD WITH 83000. MILLS ON IT AND THE BREAKS LINES RUSTED OUT WITCH CAUSED A COMPLETE BREAK FRAILER . I WAS EXITING OFF A FREEWAY OFF RAMP AND WENT TO USE THE BREAKS ON THE VEHICLE AND THEY WENT COMPLETELY OUT . I WAS FORTINET THAT THERE WERE NO CARS IN FRONT OF ME OR IN THE INTERSECTION AS I WENT THRU IT. I FILED A COMPLAINT WITH KIA , CASE # 13860668 .I FEEL A CAR THAT IS LESS THAN 5 YEARS SHOULD NOT HAVE THIS PROBLEM
Nov 11, 2020
I WAS PULLING INTO A DISABLE PARKING SPACE. I PUSH MY BRAKES TO STOP THE CAR AND THE CAR DID NOT RESPOND TO THE BRAKE. THE ANTI-LOCK BRAKES DID NOT WORK MY CAR CONTINUE TO GO WITHOUT STOPPING. I PUSH MY BRAKES MANY TIMES, PUSHING IT AS FAR AS I CAN. THE ONLY WAY IT STOP IS WHEN THE CAR HIT THE FAT ROUND CEMENT POLE. I KNOW THERE HAVE BEEN PREVIOUS COMPLAINTS REGARDING BRAKES. I'M JUST HAPPY THAT I WAS NOT ON ROAD. PLEASE REVIEW, THIS A DANGEROUS ISSUE,WHICH MAY CAUSE LIVES.
Jan 01, 2019
+ 3 more complaints for this component
VEHICLE SPEED CONTROL
7 complaints
Subject: Possible Design Flaw in Accelerator Pedal – Kia Soul 2015 Dear Kia/NHTSA Representative, I am the owner of a 2015 Kia Soul and would like to report a concern regarding the design of the accelerator pedal. I have observed that when the vehicle is turned on and in “Park” mode, the accelerator pedal can be easily pressed unintentionally simply by moving the foot slightly while seeking a more comfortable position. This appears to be related to the low and forward positioning of the pedal, combined with the soft sensitivity of the electronic throttle system. As a driver, I believe this design may lead to unintended acceleration in certain situations, especially if one is not fully aware of their foot placement. There also seems to be no sufficient space to the right of the brake pedal to rest the foot without nearing the accelerator. While I have not experienced an incident as a result, I believe this characteristic may pose a safety risk to some drivers and could become a distraction either while driving or while the engine is idling. I respectfully request that this matter be reviewed by Kia’s technical team and, if appropriate, considered for design revision or future updates. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jul 14, 2025
The contact owns a 2015 Kia Soul. The contact stated his mom was driving the vehicle on the expressway at 55MPH. The contact stated that the vehicle did not accelerate and the speedometer was decreasing. The contact stated no warning lights illuminated. The vehicle resummed to perform as normal and the contact drove home. The vehicle was driven to a dealer and diagnosed but not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Jun 10, 2022
The contact owns a 2015 Kia Soul. The contact stated while driving at low speeds and accelerating the vehicle was pulling. The contact stated that while her daughter was driving there was an undetermined abnormal sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the catalytic converter needed to be replaced. The vehicle was taken to the local dealer but was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Jul 13, 2021
Accelerator is beginning to catch at three distinct points when pressed halfway down or greater. The accelerator seems bent and proceeding in accordance with these recall codes: NHTSA 15V123000 and Kia SC116. These codes are for 2014-2015 Kia Souls manufactured until January 8, 2015; mine is a 2015 Kia Soul but was manufactured shortly after that date. There were no indicator lights related to this issue. Weston Kia in Gresham, OR refused to even examine the issue without a $130 diagnosis, guaranteeing nothing but diagnosis--then I'd pay for parts and labor--despite them being aware of this issue with 2015 Kia Souls. I contacted Kia directly while at the dealer and they refused to cover the diagnosis fee or acknowledge the recall being for the same model year. Customer service said, and I quote, "Well if the pedal falls off, make sure to take it in for service." I couldn't help but laugh at her.
Jul 08, 2021
AS I WAS PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO A CONCRETE PILLAR. I WAS DRIVING IN THE "B" MODE. I WAS ABLE TO DRIVE THE CAR HOME, BUT LATER HAD IT TOWED TO THE DEALER. UNFORTUNATELY, THEY REPORTED THAT THEY COULDN'T DUPLICATE THE PROBLEM OR FIGURE OUT WHAT CAUSED IT.
Jun 02, 2017
+ 2 more complaints for this component
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
6 complaints
My 2015 Kia Soul is experiencing ongoing, severe oil consumption. Despite having an extended warranty for rod bearing failure (15 years/150,000 miles), my Kia dealership refuses to perform an oil consumption test because my vehicle has slightly exceeded 100,000 miles (currently at ~106,500). I brought the vehicle in multiple times for oil loss before reaching 100,000 miles, but no one informed me that a test existed or was needed. The car burns through oil every 3,000 miles or less, sometimes with no oil showing on the dipstick before the next change. It often chugs or knocks, but no warning lights currently appear. I previously received engine codes P1326, P0011, and P0014, and I did receive the KSDS update. The dealership told me I must wait for the engine to fail to qualify for replacement. This is unsafe for me and other drivers. Kia Consumer Affairs has confirmed I’m under warranty, but no solution has been offered to prevent a dangerous breakdown. I am concerned that this is a widespread issue that is being ignored unless the vehicle fails completely. I’ve been instructed by Kia service staff to continue topping off oil to avoid engine damage. However, by doing so, I am also preventing the P1326 code from triggering—effectively disqualifying me from warranty help. I’m forced to choose between protecting my car or triggering a code to qualify for repair. This puts consumers at risk and creates an unfair barrier to accessing the warranty coverage Kia advertises.
May 21, 2025
While driving at 55 miles per hour, the engine suddenly ceased, emitting black smoke, causing components to melt and necessitating the replacement of the short block. Consequently, the catalytic converter is now malfunctioning, likely due to the misfires the engine experienced.
Dec 28, 2023
CAR WHILE BE DELAYED IN SHIFTING GEARS AND THEN ALL THE SUDDEN ACCELERATE TOO FAST AND JERKS THE CAR, OIL KEEPS RUNNING REALLY LOW AFTER PUTTING OIL IN BUT NO VISIBLE LEAKS. ENGINE LIGHT CONTINUES TO COME ON READING CODE IS P0420 STATING PROBLEMS WITH CATALYTIC CONVERTER. RECALLS ARE IN PLACE FOR THIS YEAR MAKE AND MODEL FOR CATALYTIC CONVERTER BUT MY VIN NUMBER ISN'T SHOWING UP EVEN THOUGH I'M HAVING THE EXACT PROBLEMS AS DESCRIBED IN RECALL!!*DT*JB
Sep 12, 2020
2015 KIA SOUL + HAS JUST BEEN CHECKED BY OUR DEALERSHIP SERVICE DEPARTMENT FOR NOT ACCELERATING AND SHIFTING PROPERLY. DEALER PERFORMED TRANSMISSION SERVICE AT 106,768 MILES ON JUNE 30, 2020, AND THIS DID NOT CLEAR THE ISSUES, 2ND SERVICE INSPECTRION ON JULY 1, 2020 RESULTED IN SERVICE DEPARTMENT SAYING THE ISSUES ARE WITH A PLUGGED CATALYTIC CONVERTER, WHICH HAS BEEN A POTENTIAL CONTRIBUTOR TO THE ONGOING NHTSA INVESTIGATION OF ALL KIA SOUL MODELS WITH THE 2.0L NU ENGINE. WE ALSO NOTED EXCESSIVE OIL CONSUMPTION TO THE SERVICE DEPARTMENT ON MULTIPLE OCCASIONS, BUT THEY HAVE DECLINED STARTING AN OIL CONSUMPTION TEST. NEITHER THE DEALER NOR EXTENDED WARRANTY COMPANY WILL COVER REPAIRS, AND ALLOWED US TO LEAVE THE DEALERSHIP WITH THE VEHICLE IN POTENTIALLY UNSAFE CONDITION, WITH NO REMEDY OTHER THAN US PAYING FOR PARTS AND LABOR TO REPLACE THE CATALYTIC CONVERTER. I WANT TO HAVE MY COMPLAINT ADDED TO THE ONGOING INVESTIGATION, AND CAN PROVIDE AND ENCOURAGE OTHER KIA SOUL OWNERS TO ALSO ADD THEIR SIMILAR ISSUES,M WHICH ARE WELL DOCUMENTED ON LINE IN FORUMS AND SOCIAL MEDIA.
Jul 02, 2020
THE CAR IS NOT ACCELERATING PROPERLY AND NOT CHANGING GEARS CORRECTLY AND AUTOMATICALLY. THE CHECK ENGINE LIGHT IS ON AND IS RUNNING SEVERAL CODES. IT MAY BE THE CATALYTIC CONVERTERS. I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED PUTTING AND NO ACCELERATING PAST 60MPH. IT MAKES THIS LOUD CLICKING NOISE WHEN I TRY AND GO FASTER AND ALSO IT SOUNDS REALLY LOUD LIKE A LAWN MOWER.
Apr 01, 2020
+ 1 more complaint for this component
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
6 complaints
Cylinder misfire on 1 and 2. Loss of compression on one cylinder. Loss of power, frequent oil additions. Engine shuttering/stalling. Engine warning light alternating solid/flashing. Dangerous to drive due to unpredictable stalling, loss of power/acceleration. Local KIA Dealer claimed couldn't find a problem after a week, told to replace catalytic converter. Local muffler shop said cannot replace catalytic converter until engine issue(s) addressed. Appears to be a common problem that no one wishes to address, leaving me at a loss as to what to do.
Oct 24, 2022
CONTRACT 100K MILES/10 YEARS. CURRENT MILEAGE 92388. STILL WITHIN WARRANTY CONTRACT. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 BRIAN MURRAY,SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAY BRANDT KIA APPROVED REPAIRS RE: RO101874. PER VICKY, THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER VICKY, RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER VICKY AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED VICKY ABOUT RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. NANCY BEAUSEJOUR CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS. FINAL INSPECTION SHOW ENGINE WARPED. DUE TO IGNORING THE RECALL, NO ACTION ON SERVICE DEPARTMENT RECOMMENDATIONS AND TEST RUNS WITHOUT REPAIRS, THE ENGINE WARPED. BEFORE THIS FAILURE, I HAD NO ENGINE OVERHEATING. SINCE 4/22/21, AFTER 5 CALLS TO KIA CONSUMER ASSISTANCE CTR.,CALLED. MAY 12, 2021
May 12, 2021
MY VEHICLE HAS BEEN HAVING ISSUES WITH THE ENGINE FOR MONTHS NOW. I HAVE HAD TO HAVE PARTS REPLACED THAT CLEARLY ARE RELATED TO THE ENGINE , CAN NOT DRIVE IT AFTER HAVING IT TOWED TO THE KIA DEALERSHIP . THEY CORRECTED TWO RECALLS , BUT DID NOT CHECK FOR PROBLEMS WITH MY ENGINE. THEY DID A DX TEST HOWEVER DID NOT DRIVE IT TO CLEARLY SEE IT STILL HAS SAME ISSUES AS WHEN I BROUGHT IT IN , BUT WORSE THAN BEFORE NOW. MY VEHICLE IS PART OF THE CAMPAIGN 20V750 WITH CODE SC200. MY VEHICLE IS ALSO BURNING OIL , TWO TIMES I WAS TOLD BY A MECHANIC THAT THEY ARE SURE IT HAS TO DO WITH ENGINE ISSUES. I CALLED THEM BACK AND ADDRESSED MY CONCERNS AFTER LEAVING WITH IT THE SAME PROBLEMS AS BEFORE AND WAS TREATED AS IF I WAS MAKING UP THE ISSUES I AM HAVING WITH THE VEHICLE . DUE TO I AM THE 2ND OWNER THEY DID NOT WANT TO USE MY WARRANTY I HAVE ON THE ENGINE TO REPAIR OR EVEN CHECK INTO THE ENGINE FOR PROBLEMS . NOW I AM HAVING TO WAIT UNTIL THE MANAGER COMES BACK TO WORK IN TWO DAYS TO GET A RESOLUTION, I CAN NOT AFFORD TO KEEP PAYING FOR TOW CHARGES FOR THE 2ND TIME.
Dec 28, 2020
CAR WAS IN MOTION GOING DOWN STREET THEN ENGINE STOPPED FROZE SHUT OFF WHILE DRIVING THROUGH MIDDLE OF INTERSECTION. TRIED TO RESTART CAR ONCE IT STARTED AGAIN ENGINE BEGAN A LOUD GRINDING NOISE LIKE PISTONS WERE READY TO EXPLODE. I DROVE HOME WITH THE ENGINE MAKE THE LOUD GRINDING NOISE AND STALLING CREATING UNSAFE DRIVING CONDITION. I SEE THAT THERE IS A 2015 KIA SOUL RECALL FOR GDI ENGINES BUT THE KIA HEADQUARTERS ARE SAYING THERE IS NO RECALL. THE CAR IS AT THE KIA SERVICE CENTER NOW AND THE FIRST THING THEY SAID IS THAT WE MAY NEED A NEW ENGINE. I FEEL THAT THIS IS A VERY UNSAFE IN THIS CAR AND I AM AFRAID OF KNOWN KIA SOUL ENGINE DEFECTS COULD PUT MY LIFE IN DANGER WHILE DRIVING. *TR
Jun 26, 2020
MY KIA IS BURNING OIL AND STARTED THIS HESITATION FEELING !! MY CAR SMELLS BURNT INSIDE AND OUT OF THE CAR
Jan 15, 2020
+ 1 more complaint for this component
STEERING,ENGINE
5 complaints
Hello, I own currently a car, Kia Soul 2015 , I bought it from car auction, it was recovered after theft! The car is clean title! When I got it home a mechanic looked at it and told me the piston rod came out through the engine block and engine is seized up and this is a common problem for this model of Kia, piston rod is damaging the block , oil spilling and catching fire and he told me I need to go to the dealership because some people get their cars fixed if they meet the criteria for recall! Also I saw there is one more open recall this car has related to power steering that can lead to accidents if not fixed! I towed my car to Kia dealership and they told me they can't fix my recalls because I bought the car from auction! And I paid 180$ for the inspection they did! They didn't even saw the piston rod came out of block and damaged the piston and the block! They told me I have a broken piston! So is it true if you bought a car from auction they don't fix the recals anymore ? This doesn't make any sense to me! The recall is not a warranty I guess, it shouldn't expire because it can create dangerous situations on the road! So I want to know what can I do in this case to have the recalls fixed! I also asked them for a note about inspection they did and they didn't gave me anything! Thank you!
Apr 21, 2025
Safety recalls. Kia dealer in Quincy, Illinois refuses to fix recalls because of a flood title.
Feb 02, 2023
KIA RECALLED MY ENGINE. THE ENGINE DIED YESTERDAY. KIA IS TELLING IT'S GOING TO BE MULTIPLE DAYS UNTIL THEY CAN EVEN SCAN THE CAR. THIS IS A SCAM. THEY NEED TO OFFER A LOANER OR A RENTAL IN THE MEANTIME, OTHERWISE, THEY'RE NOT FULFILLING THE REQUIREMENTS OF THE RECALL. MY HEALTH AND SAFETY ARE GREATLY AFFECTED WITHOUT MY CAR. THIS IS NOT A FREE AND SAFE REMEDY.
Mar 16, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT JERRY SMITH KIA (101 N HILL BLVD, BURLINGTON, WA 98233) TO SCHEDULE THE RECALL REPAIR HOWEVER, THE LOCAL DEALER STATED THAT THE KIA CYBER SYSTEM WAS HACKED AND THE SYSTEM WAS DOWN. THE APPOINTMENT WAS NOT SCHEDULED NOR WAS THE VEHICLE REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER WHO VERIFIED THE DEALER INFORMATION. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Feb 19, 2021
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING) AT BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303). UPON RETURN OF THE VEHICLE, THE CONTACT HEARD AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE ADDITIONAL WORK PERFORMED. THE CONTACT WAS INFORMED THAT THE RESISTER LOCATED UNDERNEATH THE CATALYTIC CONVERTER WAS THE CAUSE OF THE RATTLING NOISE. THE DEALER THEN INFORMED HER THAT THE RESISTER WAS NOT COVERED UNDER THE RECALL AND OFFERED HER NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.
Jul 28, 2020
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
5 complaints
High temperatures catalytic converter code went on the car was stalling on the highway as soon as I hit 60 MPH as I was getting on the car will not accelerate like if the engine was going to come out which also caused my car to overheat which was smelling like burnt oil called the dealer regarding this issue and compared to the recalls on the other KIA which is exactly what's happening to my car.
Mar 31, 2025
Unknown . Engine or fuel mishap Car caught on fire as I was driving down the hwy with my 3 kids
May 11, 2024
My 2015 Kia Soul recently went out of service. One day last month my car randomly started stalling and shaking to the point of barely being drivable. There were no signs or dashboard lights. Thursday, September 15th, 2022, I took my car to a local repair shop and they ran a diagnostic that came back as a bad Catalytic Converter on Friday, September 16th, 2022. According to the mechanic, the converter nearest the engine had broken off and pieces of it had gotten into my engine and fuel line resulting in a need for a new converter and a complete engine flush. The mechanic pulled up a recall and suggested that the car be taken to the dealership as this particular issue should have been covered under that recall. He suggested that I no longer drive the car prior to getting it repaired for my and my children's safety as my engine could have blown up at any time and caught fire. Also on Friday, September 16th, 2022, I had the vehicle towed to the Kia dealership in Napleton Mid Rivers as advised by the mechanic. The car was towed to the dealership where I made them aware of the issue and I was advised they would have to perform a second diagnostic to confirm. Monday, September 19, 2022, I get a text message from Dennis Gearhart, a service advisor for Kia - who informs me that their diagnostic came back showing that I need a replacement Catalytic Converter, oil change, and minor tune-up. Dennis advised me that the repair would cost over $2800 and would not be covered under the recall because I'm no longer under warranty and the recall was marked as done. Upon further questioning - I was advised that the service advisor in May 2019 did NOT perform a replacement under the recall because it "didn't need it" yet here I am less than 7 years after getting a new engine from KIA and I'm being told to rectify an issue they were responsible for fixing and yet refuse to mitigate. They placed my and my family's life in danger due to the negligence of their staff!
Oct 21, 2022
Engine light and ABS light always on, kia hasnt explained this issue or expressed concern about it.. Engine randomly started leaking oil, blowing out white smoke, stalling out upon accelerating causing safety issue in traffic. Kia has had car for 2 weeks now with no answers to resolve. Being told the recall issue is "fine" I use my car for work and this unresolved issue is affecting my livelihood. This all began on 4-29-22 and am now being asked to pay for further testing for diagnostic purposes. Told there are no loaner vehicles and to rent one at my own expense.
May 13, 2022
Acceleration system/ on highway at high speeds It stay accelerating at very high rpms as it shifts into the next gear and it is consuming a very large amount of fuel at the same time. It is available for an inspection. It has not been inspected by anyone. While driving on the highway at high speeds I felt it was putting my family and myself at risk of crash or engine failure or being stuck on the side of the highway.
Dec 26, 2021
SEAT BELTS
5 complaints
The contact owns a 2015 Kia Soul. The contact stated that while her son was driving at 30 MPH, after becoming briefly distracted, the vehicle ahead dramatically reduced speeds, and as a result, he collided with the rear of that vehicle. After this, the seat belt failed to restrain him, and he hit his head on the windshield, causing him to lose consciousness. The force of the impact forced the vehicle off the road and into a ditch, where it came to rest after colliding with a tree, at which point the air bags deployed. No warning lights were illuminated on the instrument panel. The vehicle was towed to a tow yard, where it remains. A police report was filed, and injuries were reported. The driver was transported to an area hospital, treated for a concussion, and held in the ER for observation. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
Jul 17, 2023
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THE PASSENGER SIDE SEAT BELT FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO REGAL KIA (1025 BARTOW RD, LAKELAND, FL 33801) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,655.
Apr 15, 2020
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT SEIZED AND WAS INOPERABLE. LEITH AUTO PARK KIA (LOCATED AT 5330 ROLESVILLE RD, WENDELL, NC 27591, (919) 200-0560) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Jul 18, 2019
I HIRED THIS CAR FROM THRIFTY RENTAL CARS, AND WAS IN A COLLISION ON THE I80 FREEWAY, WHEREIN I HIT THE VEHICLE IN FRONT DURING STOP-START TRAFFIC, I WAS TRAVELLING WAY BELOW THE SPEED LIMIT. THE SEAT BELT DID NOT HOLD ME IN PLACE, AND I FLEW FORWARD OVER THE STEERING WHEEL, AND HIT THE WINDSCREEN. I SUFFERED MILD CONCUSSION, WHIPLASH, AND BRUISING DOWN THE FRONT OF MY BODY. I MAY HAVE ALSO PERMANENTLY DAMAGED MY NECK. I HAVE REPORTED THIS INCIDENT TO THRIFTY, BUT THEY ARE REFUSING TO TAKE ANY ACTION.
Mar 12, 2017
AFTER BUCKLING THE SEAT BELT ON THE FRONT PASSENGER SEAT AND GOING DOWN THE ROAD IF YOU TRY TO LEAN FORWARD ONE FINDS THAT THE SEAT BELT IS LOCKED AND WILL NOT PERMIT ANY MOVEMENT YOU HAVE TO RELEASE THE SEAT BELT AND THEN RETURN IT TO ITS PARKED POSITION AND THEN PULL IT BACK OUT AGAIN. ONCE THAT HAS BEEN DONE YOU CAN MOVE FORWARD OR PULL ON THE BELT ONLY ONCE BEFORE IT LOCKS UP AGAIN. I FEEL VERY UNSAFE WHEN THE SEAT BELT DOES THIS BECAUSE I FEEL THAT IN A SERIOUS ACCIDENT ONE MIGHT NOT BE ABLE TO RELEASE THE SEAT BELT IF THERE WAS A LOT OF TENSION ON THE BELT FROM ITS OWN TIGHTENING. ONE SHOULD BE FREE TO LEAN FORWARD TO OPEN THE GLOVE COMPARTMENT OR TURN TO ATTEND TO MATTERS IN THE BACK SEATS. I HAVE ACTUALLY SIMULATED A SCENARIO WHERE THERE WAS EXTREME TENSION ON THE BELT FROM PUSHING BACK IN MY SEAT AND TIGHTENING THE BELT BY PUSHING THE BELT BACK UP OVER MY SHOULDER AND WHEN I TRIED TO RELEASE THE BELT IT WAS SO HARD TO PRESS THE RELEASE BUTTON THAT I HAD TO ASK MY WIFE TO GET A RUBBER MALLET AND A LONG SCREWDRIVER SO THAT I COULD HIT THE RELEASE BUTTON WITH THE SCREW DRIVER AGAINST THE RELEASE BUTTON. IT FINALLY DI DISENGAGE. I TOLD MY WIFE TO GO TO THE DEALER AND TELL THEM TO FIX IT AND SHE WAS TOLD THERE WAS NOTHING WRONG WITH IT. WE HAD A 2013 KIA SOUL AND THE SEAT BELTS DID THE SAME THING. I FIND THIS SITUATION TO BE EXTREMELY UNSAFE AND IN CERTAIN SITUATIONS THIS PROBLEM COULD BE THE ROOT CAUSE OF FATALITIES.I HAVE MENTIONED THIS TO THE DEALER IN REGARD TO THE 2015 AND THEY SAID THEY CHECKED IT AND IT WORKS FINE.IT DOES NOT WORK FINE BY ANY STANDARD. I THINK THE DEALER/KIA KNOW THERE'S A PROBLEM BUT NEED TO BE TOLD TO FIX IT. AT BEST THIS IS A MAJOR NUISANCE AND AT WORST IT IS A DEATH TRAP FROM WHICH WITHOUT A KNIFE ONE CANNOT ESCAPE.
May 21, 2015
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
4 complaints
This would be the third time of car breaking down without any warning. When there is a problem with the car there is never no indication that there are any problems. No warning lights, no nothing car just breaks down.
Jun 13, 2023
1. The Oil light came on and I thought I just needed an oil change. I was driving when my car started making a knocking noise. I called 4 KIA Dealerships to explain my situation and they all kept trying to push me off on the other, until one of them was finally able to get me an appointment at the other location in Longwood, Fl. Long story short they told me that there were a few recalls on my car and they could be fixed, only to find out later they could not fix my car due to another recall not being done on the car, even though the recall notice that they sent me was said they are to fix Catalytic Converter Protection logic in the Engine Control Unit, and if Necessary Replace the Catalytic Converter and/or Engine at NOT COST TO ME. Yet KIA Dealership called me back to tell me they couldn't fix it and I must speak with the manufacturer of KIA to ask them to fix it only for them to say they would give me a case number and call me back, ONLY NOT to call me back and then the person who said he'd be fixing my car kept giving me the run around and then told me he would speak with the regional manager of KIA and they could possibly GIFT me an ENGINE, for my car. Like how odes that make since. They can GIFT ME AN ENGINE, but they can't fix my car like it states in the letter they sent me. It clearly states my car can stall (which it did) and cause an accident, catch fire or combust due to the recall issues. No matter what was said it's like KIA Dealership was trying to BLAME ME FOR THE ISSUES WITH MY CAR WHEN THEY SENT ME A NOTICE AND THEY TOLD ME ABOUT THE RECALLS WHEN MY SON BROUGHT THE CAR TO THEM. I screen shot all the conversations sent to me via text and chat. LIES AFTER LIES FROM THE KIA DEALERSHIPS so disappointing. My car has been at the dealership for almost 2wks and nothing has been done. They want ME to pay $6,720 for a new/ENGINE replacement when they are supposed to fix it for free regardless the issues and warranty! No one has contacted me for days now!????
Jul 02, 2022
FOR OVER A YEAR, I'VE HAD THE ENGINE LIGHT ILLUMINATE A DOZEN TIMES AND EVERYTIME I'VE HAD TO VISIT MY DEALERSHIP TO HAVE THE SYSTEM SCANNED AND ALWAYS REPORTS ERROR CODE: P050A. I'VE BEEN TOLD BY THE SHOP THAT KIA IS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THIS TIME. HAVING TO CONSTANTLY GO BACK TO THE DEALERSHIP SHOP FOR AN ERROR ON KIAS PART IS REDICULOUS AND HAS COST WAY TOO MUCH OF MY TIME AND ADDED MILEAGE. A YEAR OF THE SAME STORY, "AWAITING A FIX" AND NO UPDATES, TIMETABLE OR SIGN THAT KIA ACTUALLY CARES AND IS WORKING ON A RESOLUTION. NOT SURE WHAT THEIR ENGINEERS DO ALL DAY BUT THIS IS REDICULOUS.
Oct 22, 2020
WHILE DRIVING 70MPH ON A HIGHWAY, MY KIA SOUL SPONTANEOUSLY BURST INTO FLAMES UNDERNEATH A STRANGER STOPPED WITH A FIRE EXTINGUISHER LUCKILY. FIRE DEPT SAYS HAD WE NOT USED THE EXTINGUISHER, MY CAR QUITE LIKELY WOULD HAVE EXPLODED. PRIOR TO INCIDENT, I HAD NO WARNING LIGHTS ON, NO OIL LEAK, OIL NEEDED CHANGING SOON BUT WASN'T TOO LOW. THERE WAS NO COLLISION.
Sep 24, 2020
VEHICLE SPEED CONTROL,ENGINE
3 complaints
1- ENGINE It’s been about 3 months that when I depress the gas pedal the car skips or hiccups and I get a check engine light on I have to accelerate slowly this also happening while I am driving it’s worse if I try to pass a car
Jul 26, 2025
while driving my vehicle all of a sudden in the middle of a busy road I lost power. My vehicle would no longer accelerate and came to a stop. Engine light came on. This caused a big safety risk to myself as well as others on the road due to my vehicle coming to a sudden and unexpected stop. The engine light came on, which was not on prior. I was just able to have my vehicle towed today to a Kia dealership.
Mar 09, 2022
My car started making a loud noise and the car would not accelerate as I was returning home on the highway. I was driving home on I-75 South when my car started to slow down and it was very hard to accelerate and was making a loud noise. I made it to the next exit off Sharonville Rd and made it into a gas station. I opened the hood to check the oil and it was extremely hot and smoking. I had to wait until it cooled off and put in some oil to try to make it on home. The check oil light was not lit which didn't even provide any indication that my car was out of oil during the 1/2 hour drive. I do not feel safe to drive this car, since this incident. I took it for auto repair immediately the next day. Please help with assistance with this issue.
Jun 28, 2021
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
I bought this vehicle new (under 3k miles) from the dealer Kiefer Kia. The very next day I brought the car back as there were obvious problems with it immediately. The car would hesitate, almost as if it were about to die, while driving or even sitting at a light. When I took it in the repair person heard the problem but said "that's normal for a new car". I wanted to reopen the car but they said there were no returns. I came in 2 other times. On the 4th time they finally replaced the computer. It did nothing to fix the problem but from that time I had electrical problems. They denied the electrical problems. 2 more visits they replaced the computer again and some other recall. Both problems continued. I've had to replace the battery more than once a year. It still hesitates but covid happened and now I'm in a wheel chair and have problems getting around so brining it in is even more difficult. I don't trust any more repairs they're doing I just want my money back. I stopped driving it on the highway as I'm to afraid of the engine catching fire with how it eats oil. If I want to go out of town I have to rent a car!
Apr 27, 2023
At busy intersection was stopped for red light. When light turned green put foot on gas and car would not move more then 5 miles per hour. No warning lights on dashboard. Was able to get to side of road. Has car towed to mechanic close by, they said both catalytic converter would have to be replaced $4,700. Strange to have this kind of damage fir car under75,000 miles. Looked up recalls and KIA had one fir that year of car. Recall number: SC176 Had car towed to closest KIA dealer in Gladstone Oregon. They said the engine showed damage and would $8,700 to fix. Said recall or the warranty would not cover cost. Warranty for up to #100,000 and recall states recall could cause engine damage.
Feb 10, 2022
WE HAD A RECALL SO WE BROUGHT OUR KIA SOUL 2015 TO BE REPAIRED. THEY HAD THE CAR FOR A MONTH . WHEN WE GOT THE CAR BACK IT WASN'T THE SAME ,THE ENGINE LIGHT CAME ON. WE CALLED THEM AGAIN THEY SAID IT WAS NORMAL AND OUR CAR WAS FINE. WE KEPT CALLING THEM THE IT WASN'T. WE WERE GOING TO NH FOR A FAMILY REUNION AND BRING HIS DAUGHTER BACK OO. THEY SAID THAT THEY NEEDED TO SEE THE CAR ONNLY WHEN THE LIGHT WAS ON, IT ALWAYS CAME ON AT ODD TIMES. BUT THEY ASSISTED IT WAS FINE TO GO UP NORTH, WELL WHEN WE HIT MASS. THE CAR BLEW IT'S ENGINE. THEY RIED TO SAY WE HAD NO OIL IN IN, MY HUSBAND CHANGED THE OIL BEFORE WELEFT AND EVERYTHING THAT THE RECALL SAID WOULD HAPPEN DID HAPPEN. . THE CAR WAS LEFT IN MASS AT TEWKSBURY KIA AND KIA WOULD NOT FIT THE BILL. SO WE HAVE NO CAR SINCE WE WERE IN FINANCIAL STRESS. I HAVE NO CAR THEY CAME AND TOOK FROM US. AND I STILL HAVE TO PAY EVEN THOUGH I HAD THE INSURANCE WERE SOMETHING HAPPEN IT GET PAID OFF. SO ON A MAIN HIGHWAY OUR CAR DIED IN THE FLOW OF TRAFFIC THE SCARCEST THING IN THE WORLD. HAD TO GET A HOTEL, RENTAL LOSS OF WORK AND HAD TO DEPEND ON NEIGHBORS FOR A RIDE TO WORK, I LOVED OUR CAR. BRYAN KIA IN LEESBURG FL DIDN'T DO US RIGHT OR KIA WE DID OUR PART THEY DIDN'T , I HAVE THE REPAIR BILLS AT HOME, AT WORK JUST FOUND THIS SITE. PLEASE HELP US
Dec 21, 2020
STRUCTURE,ENGINE
3 complaints
When driving this Vehicle my daughter was in a single car acciedent. The engine combusted. The piston rod went into engine. When we took it to the auto shop this is what they told us casued the engine to malfunction and my daughter run off the road. She is very luck she has not been hurt more than she has. We have tried to contact KIA. First we called Royal KIa in Tuscon then Jim Clickk Kia in Tucson. They told me it did not matter that the vehicke had a recalll. We would be financially responsable for fixing it. They would not even alow me to bring it in, THey asked us to csll Kia. Kia was no help. They said that if the car was over 150,000 miles they would not fix a recall. My daughter was in an acciedent due to malfuntion! At this point I did reach out to another dealership in Mesa AZ. If they can not help we need to take legal action. The exact same thing that the engine had a recall on is what happemed to our kia, No one will anwser or fix a recall.
Jan 15, 2023
I WAS DRIVING HOME ON THE HIGHWAY FROM DINNER WITH MY FIANCE AND SON WHO'S 10 YEARS OLD DOING ABOUT 65. THE ENGINE FELT LIKE IT WAS STUTTERING SHAKING AND I LOOKED AT MY DASH BOARD AND ALL MY LIGHTS WERE BLINKING. I PULLED OFF THE HIGHWAY AND STARTED TO SMELL SOMETHING BURNING. I GOT OUT AND LOOKED UNDER THE HOOD AND IT WAS ON FIRE. I TOOK OUR SODAS FROM THE CAR FROM THE RESTAURANT TO TRY N PUT IT OUT BUT IT DIDN'T HELP SO I TOLD BOTH MY FIANCE AND SON TO GET OUT OF THE CAR AND WE GOT AWAY FROM IT SO WE DIDN'T GET INJURED AND ALL WE COULD DO IS STAND THERE AND WATCH IT BURN.
Nov 11, 2020
I WAS DRIVING HOME ON THE HIGHWAY AT FULL SPEED (65 MPH) WHEN ALL OF A SUDDEN MY 2015 KIA SOUL + STALLED AND THE CHECK ENGINE LIGHT STARTED TO FLASH AND THEN SMOKE STARTED POURING OUT.... I LOST ALL POWER BUT MADE IT TO THE BREAK DOWN LANE AND TURNED THE CAR OFF. THE CAR STARTED TO FILL UP WITH SMOKE AND I SAW FLAMES COMING OUT FROM UNDER THE HOOD SO I TRIED TO GET AS MUCH STUFF OUT OF MY CAR AS I COULD BEFORE THE FLAMES GOT TOO BIG AND BEFORE I KNEW IT THE WHOLE CAR WAS FULLY ENGULFED BY FIRE. *TR
May 16, 2020
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
Description of Incident: The engine has experienced a failure that causes oil to blow back from the engine, covering components both under and outside of the engine cover. This has resulted in oil accumulating on the exhaust and other hot components, creating a significant fire hazard. Safety Risks: This malfunction poses a serious risk to my safety and the safety of others, as the oil leakage could lead to a fire while driving. Additionally, the vehicle stalls at various speeds, which increases the risk of accidents or harm to other drivers and pedestrians. There is also a strong smell of oil inside the car, potentially indicating harmful fumes entering the cabin. Inspection Availability: The component/system causing the issue is available for inspection upon request. Reproduction and Confirmation of the Problem: The issue has been reproduced and confirmed by two SAE-certified mechanics. Inspection by Others: The vehicle has been inspected by two SAE-certified mechanics but not yet by the manufacturer, police, or insurance representatives. Warning Signs Prior to Failure: Warning signs included consistently losing oil even after a fresh oil change, smoke from under the hood, a strong oil smell inside the cabin, and the car stalling during operation. These symptoms have been ongoing and progressively worsening, with the vehicle now stalling more frequently.
Dec 23, 2024
VEHICLE OUT OF NOWHERE WHILE DRIVING ON EXPRESSWAY STARTED TO DECELERATE I IMMEDIATELY PULLED OVER SAFELY AND NOTICED THE LIGHTS ON MY DASHBOARD WERE ILLUMINATED CHECK ENGINE LIGHT AND ENGINE OIL LIGHT. I TOOK VEHICLE TO HAVOLINE OIL EXPRESS AND THEY CHECKED MY CODES CHANGED SPARK PLUGS AND IGNITION COILS BUT CAR STILL SPUTTERS AND POWER IS LOW LIGHTS ARE DIM I HAVE IT NOW AT A KIA DEALERSHIP BECAUSE I BELIEVE IT TO BE THE ENGINE OR SOMETHING IN THE POWERTRAIN. NOTHING LIKE THIS HAS EVER HAPPENED TO THE VEHICLE SINCE I'VE PURCHASED IT.
Aug 30, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
2 complaints
I was driving about 50mph when my car suddenly stopped accelerating. I rolled down the hill a little before I hit the brake and put the car in park right in the middle of the street in traffic
Dec 12, 2024
I BROUGHT MY VEHICLE UP TO BENSON KIA TO GET RECALLS REPAIRED ON MY 2015 KIA SOUL. THERE WERE ISSUES WITH THE CATALYTIC CONVERTER DUE TO A RECALL AND I WAS INFORMED BY THE SERVICING STATION AT BENSON KIA THAT THE ISSUE WAS RESOLVED. THERE IS A RATTLING NOISE THAT IS COMING FROM THE VEHICLE. BEFORE I DROVE MY VEHICLE OFF THE LOT THE RATTING NOISE WAS STILL PRESENT. I ASKED THEM TO LOOK AT THE VEHICLE BEFORE I DROVE OFF THE LOT. THE MECHANIC BRENT LOOKED AT THE VEHICLE AND TOLD ME THAT IT IS THE RESONATOR MAKING THE NOISE AND IT IS FROM A BUILD UP OF GAS FUMES FROM THE EXHAUST. I WAS THEN INFORMED THAT THE RESISTOR FALLS OUT OF WARRANTY. PRIOR TO GETTING THE RECALLS REPAIRED I NEVER HEARD THE NOISE. THE DEALERSHIP IS NOT WANTING TO FIX THE ISSUE THAT WAS CAUSED BY THEM CHANGING THE CATALYTIC CONVERTER AND TOLD ME THAT THEY NO LONGER HELP ME AS THEIR ME CHI SONICS HAVE DONE ALL THAT THEY COULD AND THEY REFUSED SERVICE ON MY VEHICLE. THEY THEN PROCEEDED TO INFORM ME TO GO TO A DIFFERENT KIA DEALERSHIP TO HAVE THEM LOOK AT THE VEHICLE. THE DEALERSHIP IS APPROXIMATELY 30 MINUTES AWAY FROM ME AND I AM UNABLE TO GET THE VEHICLE TO THE SHOP
Jul 28, 2020
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
The contact owns a 2015 Kia Soul. The contact stated that after a software update was completed while driving at undisclosed speeds, the vehicle went into SAFE Mode. The battery warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V724000 (Power Train, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the battery was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The failure mileage was unknown. Parts distribution disconnect.
Feb 01, 2024
The contact owns a 2015 Kia Soul. The contact stated that upon research, he became aware that the VIN was included in NHTSA Campaign Number: 20V389000 (Power Train, Electrical System) and 23V218000 (Electrical System) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
May 31, 2023
ENGINE,ENGINE AND ENGINE COOLING
2 complaints
My 2015 Kia Soul + is only at 68,000 miles and is burning oil. It is using synthetic oil and had to add 2 quarts and then again another quart before I brought it in to KIa dealer needing oil again way before the suggested 5000 miles. They want me to write down more specific mileage before they willing to check the problem.
Sep 27, 2023
Vehicle has begun burning oil excessively and has a smell of gas in the oil. The oil is changed regularly with the correct oil. This did not begin to occur until the vehicle had a recall issue resolved at the dealership. The vehicle has 113,000 miles on it, a engine service light is on and and is throwing a P420 code. My mechanic provided me with the recall notices for the vehicle based on year however, a call to Kia indicates my VIN is not included in the second recall. I have noted there are mutiple compaints for the same issue on Kia owner sites on the web. The vehicle is beginning to have poor fuel comsumption, and is beginning to "drag" on occasion while driving at varied speeds both city and highway.
Jan 24, 2023
AIR BAGS,SERVICE BRAKES
2 complaints
Abs and airbags not working!
Sep 04, 2023
CAR WOULD NOT BRAKE AS IT PULLED INTO A PARKING SPOT. ENDED UP STOPPING IN A STOREFRONT. NO SIGNIFICANT VISIBLE DAMAGE. NO AIRBAGS DEPLOYED. ALL THREE PASSENGERS (INCL ONE 3 YR OLD) WERE COMPLETELY UNSCATHED. *TR
Apr 22, 2015
SEAT BELTS,SERVICE BRAKES
2 complaints
This is a supplement to the earlier filed report. The brakes on this Kia Soul did not appear to be working, no matter how hard I pressed on it. Further, I flew forward in this accident, causing me to hit my head. It was like the seatbelt was not working at all. I had to be checked for a potential concussion at the local hospital.
Jul 18, 2023
This vehicle is currently at Lunsford's towing, and will be moved to another location. Potentially this could be my new residence at [XXX] , but I would like to have contact/see if this has any issues first. There were two components of this accident: 1) a multi-vehicle collision, and a single vehicle collision between the Kia and a tree. I do not believe that these potential issues had much to do with the first component. However, I kept going after this accident, and had a large mark on my head. I am unsure about what my head hit, but my seatbelt may have failed to restrain me. Further, there was little braking before the first component of this, but there seemed to be little significant slowdown after the first part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jul 18, 2023
SERVICE BRAKES,ENGINE
2 complaints
The contact owns a 2015 Kia Soul. The contact stated that when the ignition was turned to the off position, the engine was still running. Additionally, the contact stated that while inside her residence with the key, the vehicle erroneously started and move forward with no key in the ignition. The contact also stated that the brake pedal became stiff while depressed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
May 09, 2023
Traveling at approximately 75 mph on interstate and check engine light began to flash, car lost power directly in front of tractor trailer, car was pulled over onto an exit ramp, car was rattling/knocking, brakes would not stop the car when applied. The car was moving slowly enough up the exit ramp that once it came to a stop it began to roll backwards. Unable to stop the car from rolling by applying the brakes, had to shift the car to park to stop it. Car was towed approximately 30 miles to the nearest dealership. Dealership diagnosed as needing a new engine.
Jan 10, 2023
STEERING,AIR BAGS
2 complaints
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, there was a rattling noise heard in the front of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer to be repaired under NHTSA Campaign Number: 17V608000 (Steering). The vehicle was repaired; however, the contact stated that after the vehicle was returned, the steering, air bags, and an unknown warning light illuminated. The contact stated that the steering wheel became hot to the touch without the heated steering wheel function being activated. The vehicle was taken back to the dealer, where it was diagnosed that an oil change was needed, and the heated steering wheel fuse was removed. The manufacturer was not made aware of the failure. The failure mileage was 4,796.
Apr 28, 2023
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING AT AN UNDETERMINED SPEED, THE DRIVER LOST CONTROL OF THE VEHICLE, VEERED LEFT, AND CRASHED INTO AN ONCOMING VEHICLE. THE DRIVER SUSTAINED FATAL INJURIES, WHICH INCLUDED A SEVERED AORTA AND FRACTURED CERVICAL SPINE. THE CORONER INDICATED THAT THE FATAL INJURIES MAY HAVE BEEN CAUSED BY THE AIR BAG. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE CRASH WAS UNDER INVESTIGATION. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 02/02/16 *BF UPDATED 02/05/16*LJ THE CONSUMER STATED THERE WAS A RECALL ON THE STEERING SYSTEM WHICH MAY HAVE CAUSE THE ACCIDENT. UPDATED 02/10/16.*JB..UPDATED 03/16/16 *BF *TR
Jan 07, 2016
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
2 complaints
Engine light stays on, it’s says on the instrument that I used that it’s the catalyst converter but when you take it to the shop they can’t find anything wrong. Also my car shakes when pressing on the brakes.
Feb 07, 2023
DROVE UP A HILL FOR A DELIVERY. CAR STALLED HALF WAY UP THE HILL. TRIED TO RESTART CAR, WHEN DOING SO & PUT THE GEARS INTO DRIVE THE CAR ROLLED BACK SOME. WITH THIS, THE ENGINE & BATTERY LIGHTS CAME ON. TRIED TO RESTART THE CAR THREE OR FOUR MORE TIMES. ON THE LAST ATTEMPT, THE CAR STARTED ROLLING BACKWARDS. PUT THE CAR IN PARK & TURNED OFF THE IGNITION BUT THE CAR WASN'T STOPPING. IN PANIC MODE, DIDN'T TRY TO APPLY THE EMERGENCY BRAKES. ENDED UP HITTING ANOTHER VEHICLE WITH THE REAR OF MY VEHICLE. ON TOP OF THE DAMAGE DONE TO THE REAR OF MY VEHICLE & THE OTHER PERSON'S, THE TWO PASSENGER TIRES OF MY VEHICLE BLEW OUT.
Jun 04, 2019
STEERING,VEHICLE SPEED CONTROL,ENGINE
2 complaints
My car just shut down out of the blue. There was no warning of any sort as far as anything showing that needed repair with my vehicle. It just started jerking one day. I took it to the Kia dealership and they confirmed that it was due to the recall part but will not fix the part.
Oct 13, 2022
STARTING THE ENGINE THE IDLE SPEEDS UP FAST, A FEW SECONDS LATER IT SLOWS TO NORMAL. WHEN DRIVING TODAY, THERE WAS NO ACCELERATION WHEN ATTEMPTING TO. VEHICLE WAS DIFFICULT FOR FUEL TO ALLOW ACCELERATION. I USED MY CAR ALL DAY TODAY. THIS EVENING THE VEHICLE WON'T START WITH THE STEERING WARNING LIGHT TURNING ON. ALMOST LIKE THE BATTERY WAS DEAD. THE VEHICLE FINALLY STARTED WITH ACCELERATION HIGH, THE THE ENGINE LIGHT TURNED ON AND STAYED ON. I DECIDED NOT TO USE THE VEHICLE AND WILL CONTACT THE DEALERSHIP. PURCHASED THE VEHICLE FROM A DEALERSHIP IN NOVEMBER 2018. THESE PROBLEMS ARE NEW AND HAVE NEVER OCCURRED BEFORE. THESE ISSUES OCCURRED WHILE DRIVING TODAY FOR THE ACCELERATION PROBLEM AND THE REMAINING NON-STARTING/LIGHTS WHILE STATIONARY IN MY PARKING LOT THIS EVENING.
Mar 26, 2019
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
Driving the car up the 101 Cuesta Grade and lost acceleration. The speedometer went to zero and as the car died I pulled to the right side of the freeway / grade. Smoke started to enter my vehicle. A car stopped in front of me and one behind and the people ran from their cars to tell me to get out of my car as my front engine underneath was on fire. I got out of the car and opened the back hatch to remove my belongings as the engine burst into flames. This car has been maintained by KIA and by a personal mechanic and we were up to date on all recalls. We were NOT included in the most recent engine fire recall. The car is completely destroyed.
Oct 09, 2021
WAS DRIVING THE VEHICLE EVERYTHING WAS NORMAL ALL OF A SUDDEN THE IT BEGAN TO SMELL LIKE IT WAS OVERHEATING. THEN CAR STARTED TO LOSE POWER AN STALLED OUT. I PULLED OVER LET IT SET FOR A GOOD 30 MINS. I CHECKED ALL THE FLUIDS EVERYTHING WAS GREAT. SO I STARTED THE VEHICLE WHICH WAS HESITANT BEGAN DRIVING DID GREAT FOR ABOUT 15 MINS. AND THE SAME SMELL PLUS SOME OTHER SOUNDS CRAZY BUT EGG SMELL OCCURRED AND I PULLED OVER ABOUT 4 MINS AFTER I BEGAN TO NOTICE IT WAS RUNNING STRANGE. THE CHECK ENGINE LIGHT CAME ON AN NOW THIS VEHICLE MISSES AND DOES NOT RUN CORRECTLY. I CHECK THE FLUIDS AND TIRES EVERY MONDAY AND THURSDAY. I WENT TO HAVE THE CODES FOR THE CHECK ENGINE LIGHT THAT CAME ON AFTER THE INCIDENT HAPPENED. IT GAVE ME SEVERAL ISSUES THAT WASNT THERE AT ALL BEFORE WHATEVER HAPPENED HAPPENED.
May 02, 2021
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
MY VEHICLE IS HAVING ISSUES STARTING. THE STARTER AND BATTERY HAVE ALL BEEN REPLACED ALREADY. I HAD THE BATTERY REPLACED AND SOON AS I DROVE AWAY IT STALLED AND I WAS STRANDED. I HAVE READ NUMERIOUS COMPLAINTS FROM OTHER VEHICLE OWNERS OF THE SAME VEHICLE. I NEED HELP.
Jun 20, 2019
TAKALA RECALL WHEN I PUSH ON GAS PEDAL IT TAKES 3-10 SECONDS TO KICK IN ACTS LIKE ITS NOT GETTING ANY GAS LET UP ON GAS PEDAL THEN IT KICKS INHAPPENS 3-4 TIMES A DAY THE WINDOW WORKS WHEN SLID DOWN DOESN'T TAKE A HOLD WHEN TRY TO RAISE IT BACK UP BUT NOT ALL TIME WE DON'T DO WINDOW A LOT DUE TO THAT PROBLEM ON RIGHT SIDE FRONT WHILE IN MOTION THEN STOPPING AND TRYING TO STOP AGAIN GAS PEDAL DOESN'T KICK IN CAR IS SLUGGISH TAKES A BIT TO GO
Mar 31, 2019
VISIBILITY/WIPER
2 complaints
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE WINDSHIELD WIPERS ACTIVATED, ICE FELL ONTO THE WINDSHIELD AND CAUSED THE WIPER BLADES TO STOP FUNCTIONING. MOMENTS LATER, ELECTRICAL SMOKE WAS PRESENT INSIDE THE VEHICLE. AFTER REMOVING THE ICE FROM THE WINDSHIELD, THE VEHICLE OPERATED AS NORMAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,900.
Feb 17, 2016
COMPLETE WINDOW VISIBILITY BLOCKED BY SEVERE FOGGING WITHIN TEN SECONDS AT 60 MILES PER HOUR AT NIGHT,MY WIFE WAS DRIVING AND SLAMMED ON BRAKES AND AVOIDED A POTENTIALLY SEVERE CRASH,NOW IF THIS HAPPENED TO US SOMEONE MUST HAVE BEEN KILLED IN A INCIDENT LIKE THIS,THE KIA DEALER HAD TO REPLACE THE HVAC TEMPERATURE SENSOR THE FAILURE OF THIS SENSOR IS LIFE THREATENING WHEN DRIVING THIS NEEDS TO BE CORRECTED WITH A UNIT THAT CANNOT FAIL MY CAR MILEAGE WAS ONLY 3,200 MILES AND THIS HAPPENED,( HOW MANY DEATHS HAVE HAPPENED BECAUSE OF THIS NEEDS TO BE INVESTIGATED !!!!
Oct 01, 2015
VISIBILITY
2 complaints
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED, THE REAR WINDSHIELD INADVERTENTLY SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Nov 27, 2015
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING AT 25 MPH, THE SUNROOF GLASS SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Apr 23, 2015
STEERING,STRUCTURE,ENGINE
1 complaint
As I was driving home on the highway, my car began making a noise I never heard before. I looked out of my rear view and began to see smoke coming from my car. As I was trying to get off the highway, my car began to lose control. I couldn’t get completely off the highway so I pulled into a small corner. I realized my hood was on fire when I stopped. I grabbed my purse and keys and ran down the highway as fast as I could. By this time my car was engulfed in flames. A woman saw me in distress and helped me and allowed me to get in her car for safety as she called 911. That’s when the car blew up and we drove off the highway to safety.
Dec 02, 2025
ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 60 MPH, the transmission unexpectedly downshifted, and the vehicle decelerated while the accelerator pedal was depressed. No warning light was illuminated. In addition, while driving approximately 40 MPH, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was taken to a local independent mechanic to be diagnosed. The vehicle was diagnosed with engine failure. The vehicle was taken to a local dealer for a second opinion, and the vehicle was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle remained with the local dealer but was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.
Jun 10, 2025
ENGINE AND ENGINE COOLING,SEAT BELTS
1 complaint
The contact owns a 2015 Kia Soul. The contact stated that the front passenger’s seat belt failed to latch and lock securely. The rear middle seat belt was difficult to close. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the oxygen sensor and catalytic converter were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted, and informed the contact that a diagnostic test was needed. The failure mileage was 104,000.
Apr 28, 2025
STEERING,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight tapping sound, as the driver side window was open just a few inches. Since I had my mother whom is ailing with dementia and heart problems, I tried to remain calm and undisturbed by these issues. As soon as I arrived at the closest auto parts store that offered diagnostic readings (O'Reilys), I asked them to see what codes the vehicle was throwing. The codes were P0420 Catalyst System Efficiency Below Threshold (Bank 1) and P1326 Knock Signal Range/Performance. I have seen these codes listed as recalls for other 2015 Kia Souls, but for some reason my VIN is not listed amongst those. So how do I get this repaired?? This car is extremely important and sentimental to me, as it was the vehicle my son drove before he passed away at [XXX]. Please, please help me keep this Kia running. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 06, 2025
AIR BAGS,STRUCTURE
1 complaint
November 26, 2024 Dear NHTSA, I am writing to report a serious safety concern regarding my 2015 Kia Soul. On [XXX], I was involved in a severe car accident. Despite the significant impact, the airbag system failed to deploy. I have attached photos of the vehicle damage for your reference. This incident is particularly alarming as the vehicle had recently been serviced for recalls at Phil Smith Kia (4250 N Federal Hwy, Lighthouse Point, FL 33064). The failure of the airbag system to deploy raises serious concerns about the safety and quality control of Kia vehicles. I urge the NHTSA to investigate this incident thoroughly and take appropriate action to ensure the safety of all Kia vehicle owners. Thank you for your immediate attention to this matter. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 26, 2024
STEERING,AIR BAGS,ENGINE
1 complaint
I am experiencing multiple safety and performance issues with my 2015 Kia Soul: 1.Vibration at Idle: Significant vibration when the vehicle is idling at a red light. Possible causes include worn engine mounts, faulty spark plugs or ignition coils, issues with the idle control valve or throttle body, or vacuum leaks. 2.Electrical Issues: • Codes: B111216 (Ignition Voltage Low), B17672F (OCS Algorithm Cut Off), B251100 (Head Lamp High LH SCG), B251300 (Head Lamp Low LH SCG) • Symptoms include low battery voltage warnings and short circuits in the headlamp circuits. Possible causes might be a failing battery or alternator, or damaged electrical wiring. 3. Emission System Problems: • Codes: P0455 (Evaporative Emission System Leak Detected), P0420 (Catalyst System Efficiency Below Threshold) • Symptoms: Check engine light related to emission control systems. Potential causes include a loose or damaged gas cap, cracked EVAP hoses, faulty purge or vent valves, and failing catalytic converter or oxygen sensors. 4. Airbag System Issues: • Codes: B151100 (Buckle Switch Driver Open or Short to Battery), B110200 (Battery Voltage Low), B149000 (OCS Defect) • Symptoms: Warning lights related to the airbag system. Possible causes include faulty seat belt buckle switches, low battery voltage, or issues within the Occupant Classification System. 5. TPMS Issues: • Codes: C1314 (Sensor 3 Radio Frequency Channel Failure), C1662 (Auto Learning Failure) • Symptoms: TPMS warnings and inability to correctly monitor tire pressure. Possible causes are sensor failures or calibration issues. Despite regular maintenance, these issues persist and affect the safety and drivability of my vehicle. I request an investigation into these problems to determine if they are common in this model and if there are any recalls or service bulletins that address them. Thank you for your attention to this matter.
Jun 16, 2024
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
1 complaint
Having acceleration problems with the Kia and catalytic converter. I had contacted the Kia dealer but can't be seen till August but I need vehicle to go to work plus have dr appointments and can't drive the car feel like it's gonna die on me how can I get this problem recall done sooner as I need my car
Jun 14, 2024
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
My catalytic converter failed just under 4 years after getting the SC176 recall done in July 2020. I believe it's possible there was a step missed in the replacement of my catalytic converter related to the recall, specifically the Catalytic Overheating Protection Engine Control Unit logic that may have caused the converter to fail. I do not detect that on the attached receipt from the repair that was done for the recall. Although there were no safety issues that happened, after reading the recall and what can happen as a result of the catalytic converter failing, I am concerned for my safety if I drive it any longer in that condition. The problem has been diagnosed by my local Kia dealership on Friday 4/19/24 and that is where the car is presently. I have attached the inspection report and the cost to fix it. The vehicle has not been inspected by anyone other the Kia dealership. There was a ticking sound when I accelerated that wasn't there before on 4/3. The service engine light came on Thursday 4/4 when I was getting my routine oil changed. I changed the PCV valve and the light went off until approximately 4/17 and then I called the dealership to schedule bringing it in for the diagnosis which was 4/19. This is the only information I have at this time. Any help you can provide will be greatly appreciated.
Apr 23, 2024
SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Car just started jerking and turning off while driving showing the engine light and oil light
Mar 11, 2024
STEERING,WHEELS,FUEL/PROPULSION SYSTEM
1 complaint
Car has an heavy gas smell like when the car is started ,has to crank up and car shakes when it’s started steering is off and etc.
Nov 18, 2023
STEERING,UNKNOWN OR OTHER,ENGINE
1 complaint
The car stalls constantly and has been going on for years. Kia had claimed to have fixed the problem that they had fixed the problem however they never did because the car has been continuing to stop in the middle of the road. This car is very dangerous and it has no recalls on it. The catalytic converter is a problem and even though it has been a problem for Kia souls mine is not listed in the recall. Needless to say that this has put me and my child in immediate Life-threatening danger multiple times.
Aug 29, 2023
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
1 complaint
2015 KIA SOUL- Email and complaint forwarded from the division of consumer protection of the state of New York on behalf of consumer. Consumer states: "The brake lines rotted away and failed . Kia has already recalled a different model vehicle for the same problem. Dealer had another Kia Soul in the shop for the same problem. KIA SOUL has a severe brake line rot problem in upstate New York. We could have been killed because of this catastrophic brake failure. I asked KIA if they were going to recall this model for this problem and they failed to answer." Consumer is requesting recall on this model vehicle for defective brake lines and reimbursed for the repair expense.
Jun 26, 2023
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
I have had several issues with my car. The check engine light is on, and now my traction control light comes on all the time now. When that happens my car won't tact. I had auto zone check out the check engine light, was told it was the catalytic converter. My mechanic changed my oil and told me to start checking my oil every 500 miles, that it was consuming oil. I paid Kia 170.00 to confirm what auto zone told me. So I average a quart of added oil every 750 to 1000 miles. I see no point in replacing the catalytic converter until we know what is going on with the engine. This started at 113,000 miles, my car has 127.000 now. I have talked to The dealership where I purchased my car, basically they can't help me unless my check engine light flashes and the speed cuts down to 40 miles an hour. My car is having the same issues that are described in recall (SC176) and (SC200). I would appreciate it if you could tell me if my car should have been in the recalls. Thank you for your time and assistance.
Apr 01, 2023
SUSPENSION,FUEL SYSTEM, GASOLINE,SERVICE BRAKES
1 complaint
The contact owns a 2015 Kia Soul. The contact stated that while operating the vehicle the braking system was erroneously activated, causing the brakes to engage without the brake pedal being depressed. Additionally, while driving at various speeds, the vehicle would drift to the right. The contact stated that there was also an abnormal odor of fuel present inside the cabin of the vehicle. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The manufacturer was notified of the failures and referred the contact to the local dealer. The local dealer was not yet contacted. The failure mileage was 32,000.
Jan 31, 2023
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
I’ve had my check engine light come on ever since I bought the vehicle and the code is for catalytic converter, my car overheats and does not properly shift right engine is very shaky and unstable while driving on the road. I don’t know why my Kia doesn’t qualify for the recall when it’s having the exact issues that the recalls state
Oct 13, 2022
FUEL/PROPULSION SYSTEM,FUEL SYSTEM, GASOLINE
1 complaint
My wife has a 2015 Kia Soul that developed a gasoline leak in the engine compartment. The Kia dealer said some of their other models have been recalled due to gas leaks and fires but this model has not. This model has the same engine and obviously has the same issue as the Kia model that was recalled. We were very lucky that her car did not catch fire or explode and that I was able to see the problem after she drove the car a short way. The fuel line was leaking gas where it connects to the high pressure pump on top of the engine and from the hose just behind the engine.
Jul 12, 2022
SERVICE BRAKES, AIR,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2015 Kia Soul. The contact stated while her spouse driver was driving approximately 45 MPH, the accelerator pedal functionality was inoperative. There were no warning lights illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the catalytic converter was faulty; however, the vehicle was then towed to the dealer who determined that the failure was caused by a faulty wheel speed sensor. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.
Jun 02, 2022
SERVICE BRAKES, HYDRAULIC
1 complaint
The contact owned a 2015 Kia Soul. The contact stated while driving at approximately 65 MPH the vehicle began to slow and white smoke began to issue from under the hood. The contact stated she was not aware of any warning light being illuminated. The contact heard a loud ticking sound coming from the engine compartment. The contact was able to safely pull off of the highway, however as soon as she had exited the vehicle the contact heard a loud explosion. The contact stated that the vehicle lifted up a few inches off of the roadway and was engulfed in flames from the hood to the trunk. The fire department was called as well as the police. The fire department used water to extinguish the fire. The contact had researched online and related the failure to NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic). The vehicle was towed to an impound lot. The manufacturer had been informed of the failure. The failure mileage was approximately 84,000.
Apr 25, 2022
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
The vehicle was taken to highway and after an uphill ramp (from Stringfellow to I-66E), the vehicle lost power, started to smoke, brake system lost power (foot brake did not work, so side brake was used to stop the vehicle), then caught on fire at Mile Marker 56.6. Yes, it is available for an inspection. I had to evacuate the vehicle in the middle of interstate highway that did not have an emergency lane. 3 out of 4 lanes had been blocked, so, yes, it did put others at safety risk as well. Problem cannot be reproduced as the vehicle will be deemed total loss (pending insurance company's inspection). However, please note that the engine was replaced at the dealer, under the warranty, 2 weeks prior to the incident. Insurance company is inspecting the vehicle and the captain of the fire brigade has stated that he will be filing a report in Fairfax County, VA. Excessive smoke and smell. The vehicle was taken back to the dealer the next day after the vehicle was picked up 2 weeks ago due to loss of power, transmission shift lags, blinking engine light, excessive vibration, etc. At the time of the incident, the dashboard did not indicate any engine lights nor the thermostat indicated overheating.
Mar 21, 2022
SERVICE BRAKES, HYDRAULIC,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
The brake hosed per the dealer rusted out at the connection to the brakes and leaked all the brake fluid. Clearly in my mind this is a safety hazard as the car could not be safely driven. I am uncertain as to any other details
Jan 12, 2022
BACK OVER PREVENTION
1 complaint
put car in reverse and camera worked normal. when placed in drive camera contuined to stay on so i was drivieng with the camera showing me my back end . i feel this is dangerous. arrived at destnation and placed in park, turned car off and camera still was on with no key. i was in disbelife so i took a pic of the camera and me holding the keys up dealership stated on 7-19-21 fixed recall sc176 which after speaking with them they stated they updated the system per the recall, however i believe that they did not check out what was requested by kias recall . purcheesd car 7-31-21 2 days later code 420 came up it is stored in memoryu so not the 1st time and car drives like crap , and today found out the cataltic converter and all of it needs replacing. 2200. so either the dealership or kia is following thru. or the dealership is a crook. prior to taking in today i notifed dealership the came and got care , returned it a day later saying problem fixed, discovered they put in coverter cleaner and never even put caar on the lift
Aug 25, 2021
STEERING,FORWARD COLLISION AVOIDANCE
1 complaint
DRIVING DOWN THE HIGHWAY WENT TO MAKE A TURN AND THE STEERING WHEEL CAME LOOSE. I ALMOST LOST CONTROL AND CRASHED. THERE'S A LOUD CLICKING NOISE WHEN YOU TURN THE STEERING WHEEL
Feb 16, 2021
STEERING,WHEELS
1 complaint
DRIVING ON HIGHWAY 70 AND NOTICED THAT MY TIRE WAS GETTING LOW. I GOT OFF THE HIGHWAY JUST IN TIME. THE TIRE SHOP. AT 9550 ST CHARLES ROCK RD, BRECKENRIDGE HILLS, MO 63114 AT 5PM. THE TWO YOUNG MEN CAME OUT LAUGHING AND ONE CHANGED MY TIRE. LEFT THE SHOP AND 30 MINS LATER MY TIRE WAS ON FLAT. CAME BACK THE NEXT MORNING. YOUNG MAN SAID HE'LL FIX IT. HE DIDN'T GIVE ME ANOTHER BUT STATED A NAIL WAS IN IT. HE THINK I'M STUPID. HE KNOW HE SOLD ME A BAD TIRE WITH THE NAIL IN IT ALREADY. HE PAINTED THE TIRE THEN PUT IT BACK ON MY CAR. I WAS SUSPICIOUS ABOUT THE PAINT AND PAINT BRUSH. LEFT THE SHOP AND WENT HOME. ON MY WAY TO WORK THE SAME DAY ALMOST HAD TWO ACCIDENTS. TIRE WAS HARD TO STEER AND THE WHEEL DIDN'T TURN. I WAS SCARED TO DEATH. I COULD OF LOST MY LIFE 😔. . PEOPLE NEED GOOD USED TIRES. FINALLY I WENT TO CAR X AND THEY TOOK CARE OF MY PROBLEM AND I FELT SAFE TO DRIVE AGAIN.
Oct 28, 2020
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
1. I EXPERIENCED THIS TWICE NOW. DRIVING DOWN AN ALLY THE VEHICLE TURNED OFF ON ME. THE SECOND TIME I WAS PARKED RAN INTO MY HOUSE CAME OUT AND IT WAS OFF. LUCKILY I WASN'T ON THE HIGHWAY AT THE TIME OF THIS HAPPENING. ALSO IN SOMEHOW LOCK MY KEYS IN THE VEHICLE WHEN I CAME OUT TO GRAB SOMETHING FROM THE TRUNK . 2. YOU'D THINK A 2015 VEHICLE WOULDN'T LET YOU DO THAT ESPECIALLY WITH THE KEYLESS ENTRY. 3. ALSO I'M NOTICING A VIBRATION IN THE IDLE WHEN SITTING PARKED WITH THE ENGINE ON. 4. WHILE IN CRUISE CONTROL I NOTICED THAT THE CAR DOES NOT STAY AT A CONSISTENT SPEED ESPECIALLY GOING UP AND DOWN HILLS. THE VEHICLE LOSES SPEED WITHIN A 10 TO 20 MILE PER HOUR RANGE.
Sep 20, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
WHILE DRIVING IN NEIGHBORHOOD CAME TO A STOP AND WHEN I PROCEEDED TO GO MY CAR WOULDN'T MOVE AND I WAS PRESSING ON GAS PEDAL, 5 SECONDS LATER MY CAR ACCELERATED REALLY FAST AND SUDDENLY AND I ALMOST REAR ENDED THE CAR IN FRONT OF ME. THE DELAYED SHIFTING HAS ALMOST CAUSED AN ACCIDENT THREE TIMES NOW! I DON'T FEEL SAFE DRIVING MY KIA AND I JUST BOUGHT THIS CAR 2 MONTHS AGO. ALSO CHECK ENGINE LIGHT COMES ON AND CODE READ IS P0420.
Sep 16, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
I WAS DRIVING DOWN CHUCKANUT DRIVE. WINDY ROAD, I CAME TO A CORNER GOING 15 MPH THEN IT FELT LIKE THE ENGINE TURNED OFF. SO I PULLLED OVER TO SEE. WHEN I STOPPED THE ENGINE WAS STILL ON SO I PUT IT IN PARK TURNED THE CAR OFF AND OPENED HOOD CHECKED OIL EVERYTHING SEEMED FINE START DRIVING AGAIN I NOTICED IT WAS VERY TOUCHY ON GAS PEDAL YOU COULDN'T REALLY ACCELERATE. I GET LIKE 2 MILES DOWN THE ACCELERATOR STOPPED THEN IT JUST HAD THE WORST NOISE COMING FROM ENGINE AND THE DASH LIGHT SAID OIL WAS BLINKING ! I COULDN'T GO ANY FURTHER! I SAT THERE FOR A COUPLE HOURS FINALLY GOT A HOLD OF CAB COMPANY THAT BROUGHT ME OIL I PUT IT IN AND STILL THE WORST SOUNDING NOISE COMING FROM ENGINE. MY FRIEND CAME AND GOT ME AND MY CAR IS STILL ON CHUCKANUT! AS WE SPEAK I'M TRYING TO FIGURE OUT WHAT TO DO NEXT CHUCKANUT IS ON HIGHWAY 11 IN WSHINGTON STATE THE CAR WAS IN MOTION AND NOW IS PARKED ON PULLOUT ON CHUCKANUT DRIVE
May 02, 2020
STEERING,SUSPENSION,ELECTRICAL SYSTEM
1 complaint
I TOOK MY 2015 KIA SOUL TO MIAMI LAKES KIA TWICE IN DECEMBER 2019, TO CHECK A CLICKING NOISE WHEN TURNING BOTH LEFT AND RIGHT, MORE CONSISTENTLY WHEN TURNING RIGHT. I'M NOT SURE BUT I HAVE AN INKLING THAT THIS NOISE MAY BE RELATED TO A PROBLEM WITH THE STEERING COLUMN, CV JOINTS OR THE AXLE. WHEN I PICKED UP MY CAR THE 1ST TIME, AS I MADE A RIGHT TURN, I HEARD THE SAME CLICKING NOISE. I CALLED SERVICE AND LET THEM KNOW THAT I STILL HEARD THE NOISE. I RETURNED MY CAR A WEEK LATER AND TOOK A TEST RIDE WITH TWO TECHNICIANS, ONE TECHNICIAN INFORMED ME THAT THE THE NOISE NEEDED TO BE LOUDER FOR THEM TO REPAIR IT. HIS CLAIM SEEMS UNREASONABLE, ESPECIALLY SINCE EVERYONE WHO RIDES IN MY CAR HEARS THE CLICKING NOISE, AND THERE IS OBVIOUSLY A MECHANICAL ISSUE WITH THE CARS STEERING OR SOMETHING RELATED. I HAD MY CAR CHECKED AT TIRES PLUS, THE CLICKING NOISE WAS DUPLICATED ON THE TEST DRIVE AND THE MECHANIC INFORMED ME THAT THIS IS A RECALL ISSUE AND TO TAKE MY CAR TO THE DEALER. ALSO, ON FEBRUARY 21, 2020, THE CAR BATTERY THAT I PURCHASED ON JULY 31, 2018, DIED. THIS BATTERY DID NOT LAST 18 MONTHS (36 MONTH WARRANTY).
Mar 09, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK
Jan 04, 2020
STRUCTURE,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS GONE.
Dec 23, 2019
STRUCTURE,UNKNOWN OR OTHER,ENGINE
1 complaint
I WAS DRIVING MY CAR LATE AT NIGHT HEADING HOME FROM A CONCERT WHEN SMOKE STARTED COMING FROM THE HOOD. I WAS ONLY GOING ABOUT 25MPH AND APPROACHING A STOP SIGN. I IMMEDIATELY STOPPED THE VEHICLE AND NO SOONER THAN. I COULD GET MY DOOR OPEN, IT BURST INTO FLAMES. I HAD ONLY BEEN DRIVING THE CAR ABOUT 5 MINUTES WHEN THIS HAPPENED.
Dec 13, 2019
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY
Nov 24, 2019
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON THIS SIGNAL FAILURE. THE SEND CAR OWNERS AWAY SAYING THE VEHICLE IS IN GREAT CONDITION ONLY FOR THE CAR TO STALL ON THE HIGHWAY UNEXPECTEDLY A FEW DAYS LATER. THIS IS DANGEROUS AND THE CUSTOMERS HAVE BEEN GIVEN NO OPTION BUT TO DRIVE A VEHICLE WITH SERIOUS SAFETY ISSUES. JUST CHECK OUT THE NUMEROUS YOUTUBE VIDEOS OF CUSTOMERS ALL HAVING THE SAME ISSUES ACROSS MULTIPLE KIA MODELS STARTING IN 2010.
Oct 27, 2019
SERVICE BRAKES,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER
1 complaint
WHEN DRIVING SPEEDOMETER DROPS FROM. 65 TO 20 WAS TOLD CATALYTIC CONVERTER IS CLOGGED NEEDS REPLACED ONLY HAS 66,000 THE YEAR IS 2015
Oct 21, 2019
TIRES
1 complaint
TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE AND STRUCK THE CURB THREE TIMES BEFORE THE VEHICLE CAME TO A HALT. THERE WAS NO INJURIES SUSTAINED. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE VEHICLE WAS TAKEN TO MICHEL TIRE PLUS (750 NW WASHINGTON BLVD, HAMILTON, OH 45013, (513) 454-6724) TO HAVE A NEW TIRE REPLACED. THE CONTACT WAS INFORMED THAT THE STEEL BELTS ON ALL THE REMAINING TIRES WERE SEPARATED AND ALL THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THAT TWO TIRES WERE REPLACED. JEFF WYLER FAIRFIELD-CADILLAC KIA NISSAN (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER KIA WAS CONTACTED AND INFORMED OF THE FAILURE AS WELL AS A COMPLAINT WAS FILED ON KIA'S WEBSITE. THE APPROXIMATE FAILURE MILEAGE WAS 22,337.
Aug 22, 2019
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
JUNE 18, 2019-DRIVING ON HIGHWAY, STARTED TO PASS A SLOW MOVING VEHICLE, PRESSED ACCELERATOR AND IT WOULD NOT GO FASTER AT FIRST, THEN IT DID GO A LITTLE FASTER. I MOVED BACK INTO DRIVING LANE AND PROCEEDED BUT I SLOWED DOWN TO 55 MPH (POSTED SPEED LIMIT 70) . KEPT LOSING SPEED, PUT ON EMERGENCY FLASHERS, AS I WAS EXITING OFF HIGHWAY TO SAFE SPOT SMOKE STARTED BILLOWING FROM BEHIND VEHICLE. STOPPED CAR, AS GOOD WAS OPENED A SMALL FIRE TURNED LARGER. I GRABBED MY FIRE EXTINGUISHER FROM BACK STORAGE COMPARTMENT AND EXTINGUISHED FIRE. TOW TRUCK DRIVER ARRIVED, NEEDING TO MAKE SURE IT COULD BE TOWED WITHOUT A POSSIBLE REIGNITION OF FIRE, HE REMOVED THE COVER AND ASKED ME TO ATTEMPT TO PUT VEHICLE IN NEUTRAL TO BE ABLE TO PUSH IT BACK TO A POSITION TO BE ABLE TO GET IT ON TOW TRUCK. PUSH BUTTON START, TWO PUSH FOR ACCESSORY POSITION. TOW TRUCK DRIVER WITNESSED FUEL SQUIRTING FROM A FUEL LINE NEAR THE FUEL REGULATOR. TOW TRUCK DRIVER COULD ACTUALLY INSERT HIS PEN TOP INTO THE SIZE HOLE THAT IS THERE. VEHICLE TOWED TO CAR DEALERSHIP WHERE WE PURCHASE IT NEW. I AM STILL WAITING TO HEAR IF THE DEALERSHIP WAS ABLE TO GET IT IN THE SHOP THIS WEEK, IF NOT THEY SAID IT WOULD BE MONDAY JUNE 24, 2019. PICTURES ATTACHED. NO INVOICES YET EXCEPT THE TOW INVOICE WHICH I NEED TO SUBMIT TO MY INSURANCE COMPANY FOR REIMBURSEMENT. IN RESEARCHING ANY UNKNOWN RECALLS ON THIS VEHICLE, I FOUND THIS INFORMATION TODAY AND ATTACHED MY SCREENSHOT.
Jun 20, 2019
VEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
A COUPLE OF MONTHS AGO THE CAR SAID WE HAVE A PROBLEM WITH THE ENGINE AND WITH THE COOLING SYSTEM KIA HAD CHECK IT OUT AND SAID NOTHING WAS WRONG BUT IT KEEPS GOING ON IT HAS A GAS SMELL LOW PUSH TO DO 70 ON HIGHWAY WON'T LET ME PUT ON CRUISE CONTROL FOR LONG I CAN FEEL CAR READY TO SHAKE AND STOP NEEDS OIL ALL THE TIME WHEN I DRIVE FOR 1 HR TO WORK CAR STARTS TO SHAKE AT A RED LIGHT AFTER I'M ALMOST AT WORK I CHANGED BATTERY ON 3/10/19 I ALSO CHANGED THE CATALYTIC CONVERTERS ALSO BRAKES ALWAYS HAVE TO CHANGE BEFORE THERE DO ON 3/15/19 HAVE AN APPOINTMENT TO CHANGE THE FLEX ON THE CAR ALSO BECAUSE THE OIL WAS LEAKING ON THE ENGINE IT NEEDED A SEAL AND THE TOP PART I FORGOT WHAT IT'S CALLED REPLACED THAT'S ALL I NOW FOR NOW
Mar 13, 2019
STRUCTURE,WHEELS,ENGINE
1 complaint
ON 11/19/18 OUR 2015 KIA SOUL WAS PARKED IN DRIVEWAY AT APPROX 4:30 PM AFTER ARRIVING HOME FROM WORK, 4 HOURS LATER IN EVENING WHILE WATCHING TV AT APPROX 8:33PM WE HEARD A LOUD POP OUTSIDE, WE BOTH RAN TO FRONT DOOR TO SEE THE KIA SOUL FRONT END INGULFED IN FLAMES RISING SO HIGH HITTING ROOF OF OUR GARAGE. I CALLED 911 WHILE BACKING OUR OTHER CAR OUT OF DRIVEWAY AWAY FROM FLAMES, WHILE MY HUSBAND TRIED TO PUT OUT FIRE WITH EXTINGUSER AND WATER HOSE. THE FIREMEN ARRIVED AND FINISHED PUTTING OUT FIRE BUT KIA SOUL WAS TOTALED. KIA DEALERSHIP IN SARASOTA FL HAS NOT OFFERED ANY HELP OR ANSWERS. WE WENT ONLINE AND SEE WE ARE NOT THE ONLY ONES THAT HAVE EXPERIENCED THESE KIAS BURSTING INTO FLAMES...THE MANUFACTURER HAS TO TAKE RESPONSIBILITY! THIS IS UNACCEPTABLE! DAMAGE TO OUR HOME WAS ALSO DONE MELTING STUCCO, CHARING GARAGE DOOR AND CEMENT DRIVEWAY WHERE CAR BURNED. OUR HOME IS ONLY 1-1/2 YEARS OLD!
Nov 23, 2018
STRUCTURE,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
ATTEMPTING TO PARK: VEHICLE ACCELERATED RAPIDLY, BRAKE FAILED TO STOP OR DO ANYTHING. VEHICLE JUMPED OVER TIRE STOP THEN 8" MALL WALKWAY HITTING BUILDING AND STORE WINDOW.
Sep 14, 2018
STRUCTURE
1 complaint
THE REAR OF THE CAR IS ALWAYS FILLING UP WITH WATER WHERE THE SPATE TIRE SITS. THE CAT ISN'T WATER TIGHT. THIS HAS OCCURRED ON MANY OCCASIONS
Mar 15, 2018
STEERING,AIR BAGS,FUEL/PROPULSION SYSTEM
1 complaint
I RECIBE RECALL FOR AIRBAGS, STERING PINION . THE FUEL SENDING LEVEL UNIT IS DAMAGE AND THE GAUGE FUEL LEVEL IS DOWN. BUT THAT REASON THE SYSTEM TURN ON THE CHECK ENGINE LIGHT.
Dec 05, 2017
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
KIA USES SOY BASED COATING/INSULATION ON ALL THEIR WIRING & HOSES, MAKING IT SUSCEPTIBLE TO BEING DAMAGED BY RODENTS. THE WINDSHIELD WASHER HOSE ON MINE WAS DAMAGED DUE TO RODENTS. AFTER DOING MORE RESEARCH ONLINE OTHER PEOPLE HAVE COMPLAINED ABOUT MORE IMPORTANT COMPONENTS BEING DAMAGED BY RODENTS AS WELL, AND KIA STATING IT WAS NOT COVERED UNDER THE MANUFACTURES WARRANTY, AND/OR IT WASN'T THEIR FAULT. MY CAR WAS DAMAGED BY THESE RODENTS WHILE SITTING PARKED IN THE PARKING LOT OF MY APARTMENT BUILDING.
Dec 05, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE VEHICLE STIBILITY CONTROL LIGHT COMES ON WHEN IT WANT , WHICH IS THE PART OF THE (ABS). THE VEHICLE HAS BEEN SEVERAL TIMES TO RESOLVE THE PROBLEM WITH NO LUCK. THE LIGHT WILL GO OFF WHEN YOU TURN OFF THE VEHICLE. I DO ALSO HEAR A CLICKING NOISE FROM TH DRIVER SIDE REAR BRAKE FOR COUPLE OF FEET BUT WENT AWAY. NO CODES PRESENT AT ALL A CORDING TO THE DEALERSHIP WHEN THEY CHECKED. DOE TO THE PHOTOS WHICH MY WIFE AND I HAVE TAKEN DURING THE PROBLEM THE DEALERSHIP DECIDED TO CHECK THE AUTO. THE WIFE AND I HAVE WAITED SEVERAL HRS. AT THE DEALERSHIP, BUT STILL NO LUCK FOR THE LIGHT OR THE CLICKING SOUND TO COME ON. THE WIFE AND I ARE VERY UNSATISFIED WITH THE RESULTS AT THIS TIME. IT SEEMS LIKE (REPLACE THE ABS) CONTROL MODEL SHOULD ELIMINATE THE PROBLRM.
Feb 24, 2017
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION LUNGED WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED THAT THE VEHICLE SHOOK VIGOROUSLY WHILE IDLING OR WHILE DRIVING. ALSO, THE VEHICLE WOULD SOMETIMES FAIL TO SWITCH GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Dec 28, 2016
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
YOU CRANK THE CAR THE DOORS LOCK. YOU LOSE ELECTRIC POWER YOU CAN'T OPEN THE DOORS!! NO WAY TO GET OUT OF CAR!! WAS LUCKY ONE WINDOW WAS DOWN!!ALL DOORS NEED TO BE ABLE TO OPEN WITH OUT POWER< WHAT IF ON FIRE OR IN WATER?? THE CAR WAS SETTING IN PARKING LOT OF WALMART LISTING TO RADIO AND THE BAT RAN DOWN!!
Sep 13, 2016
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN, SHIFTER, AND BRAKES FAILED TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE TWO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM A CERVICAL STRAIN AND MILD THORACIC FACIAL STRAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. PARTS DISTRIBUTION DISCONNECT.
Aug 23, 2016
STEERING,SEAT BELTS,VEHICLE SPEED CONTROL
1 complaint
CURRENT ISSUES WITH MY CAR, LURCHES FORWARD, LOSES POWER WHEN ACCELERATING. KIA IS REFUSING TO FIX, DO TO ME LIVING ON REMOTE ISLAND IN ALASKA. CASE #'S OF CALLS WITH KIA CONSUMER ASSISTANCE CENTER: [XXX] RECALL INFORMATION SA206 SEAT BELT SC116 SAFETY RECALL ACCELERATOR PEDAL SC117 LOGIC UPDATE SC125 SAFETY RECALL PINION PLUG OPTIONS: KIA BUYS BACK THE DEFECTIVE CAR KIA SOUL VIN# [XXX] 2015 THEY SOLD ME. KIA BARGES MY DEFECTIVE CAR TO WASHINGTON, AND PAYS FOR MY RENTAL CAR UNTIL MY KIA IS FIXED AND RETURNED. KIA SENDS TOOLS TO LOCAL ALL AMERICAN AUTO REPAIR, SO THEY CAN FIX THIS IS NOT A GAME, MY CAR HAS TWO MAJOR SAFETY RECALLS, AND TWO MINOR RECALLS HAVING TO DO WITH SOFTWARE AND SEATBELT. I BELIEVE THE KIA MANUFACTURER IS OBLIGATED TO PROVIDE A FREE REMEDY, AND KEEP ME AND MY TWO CHILDREN SAFE FROM INJURY OR DEATH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Aug 04, 2016
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE GEAR, THE CONTACT ATTEMPTED TO REVERSE BUT THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A TREE. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE DID NOT RESPOND. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THIS RECALL PRIOR TO THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
May 24, 2016
FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,600. UPDATED 03/16/16*LJ THE CONSUMER STATED THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. HOWEVER, THE PROBLEM HAPPENED AGAIN TWO WEEKS LATER. UPDATED 03/30/16.*JB
Jan 27, 2016
STEERING,STRUCTURE,WHEELS
1 complaint
I WAS COMING OUT OF A RED LIGHT INTERSECTION AND WHEN I TRIED TURNING TO THE LEFT THE CAR WOULD NOT TURN AND KEPT GOING STRAIGHT. IT TURNED MINIMALLY AND HIT THE CURB SCRATCHING THE 2 PASSENGER SIDE WHEELS (FRONT AND BACK). NO AIRBAGS WERE DEPLOYED AS I WAS ONLY AT MAYBE 20-30MPH. AS THE CAR ALIGNED WITH THE ROAD AGAIN I NOTICE THE STEERING IS 90% IMPAIRED. I STILL MANAGE TO DRIVE HOME AS THERE WERE VERY FEW CARS ON THE ROAD BUT THE CAR WOULD RANDOMLY SOMETIMES, VERY STRONGLY VEER TO THE RIGHT OR LEFT, MAKING IT EXTREMELY DANGEROUS. I REMEMBER THERE WAS A RECALL LETTER I HAD RECEIVED AND WHEN I GOT HOME I CHECKED IT OUT AND IT DESCRIBED EXACTLY WHAT HAD HAPPENED TO ME: "THE PINION PLUG WHICH SECURES THE PINION GEAR TO THE STEERING GEAR ASSEMBLY MAY LOOSEN DUE TO THE USE OF ADHESIVE WITH INSUFFICIENT BONDING STRENGTH DURING ASSEMBLY. IF THE PLUG LOOSENS SUFFICIENTLY, THE PINION GEAR MAY SEPARATE FROM THE STEERING GEAR ASSEMBLY WHICH COULD CAUSE LOSS OF STEERING AND RESULT IN A CRASH.". I THINK IN MY CASE THIS PINION CAME COMPLETELY LOOSE AND THAT CAUSED THE CRASH. THE CAR WAS JUST TOWED TO A KIA DEALERSHIP BUT NOW THEY WILL INSPECT AND DECIDE IF THAT WAS THE CASE OR NOT. WHAT IF THEY SIMPLY DECIDE THEY WILL SAY THIS WAS CAUSED TO SOMETHING ELSE AND NOT THE RECALL ISSUE?
Jan 25, 2016
WHEELS
1 complaint
MECHANICALLY, TECHNICALLY THE VEHICLE IS FINE. MY PROBLEM IS THERE IS NO SPARE TIRE, NO EVEN A DONUT. THERE IS AN INFLATOR/TIRE REPAIR KIT BUT THAT DOES NO GOOD WHEN ONE GETS A HOLE IN THE SIDE OF THE TIRE. KIA DOES HAVE 24 HOUR FREE TOW TO THE DEALERSHIP TO RECTIFY THE SITUATION, AND I BELIEVE EVEN MOTEL ACCOMMODATIONS IN CASE THIS OCCURS ON A ROAD TRIP, BUT I FEEL IT IS STILL A SAFETY HAZARD. FOR EXAMPLE LATE AT NIGHT, MAYBE ON THE WAY TO WORK AT 4:30 IN THE MORNING. ALSO THE SALES DEPARTMENT(S) DO NOT DO A GOOD JOB IN EXPLAINING THE LACK OF A SPARE. IT'S MY UNDERSTANDING SOME OTHER MAKES ALSO HAVE THE SAME INFILTRATOR KIT TO REPLACE THE SPARE. KIA DEALERS DO SELL A KIT FOR ABOUT 200.00, MAYBE 300.00, MY SOLUTION IS, KIA SHOULD BE REQUIRED TO PROVIDE THESE NOW AT NO COSTS TO CUSTOMERS. I FOUND ABOUT THIS THE TOUGH WAY ON AN OUT OF TOWN TRIP (BETWEEN SAVANNAH, GA AND BEAUFORT, SC)...I AM FROM THE ORANGEBURG, SC AREA, SO WAS ABOUT 90 MILES FROM HOME, ON THE SATURDAY BEFORE CHRISTMAS (12-19-15)...THEY DID OFFER TO TOW ME TO THE KIA DEALERSHIP IN SAVANNAH, BUT IT WOULD BE CLOSED BY THE TIME WE GOT THERE.
Dec 25, 2015
AIR BAGS,SEATS
1 complaint
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT CRASHED INTO AN EIGHTEEN WHEELER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAIN BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION LOT WHERE THE BODY OF THE VEHICLE WAS REPAIRED. IN ADDITION THE CONTACT STATED THAT THE SEAT BELT FAILED TO DISENGAGE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATED FAILURE MILEAGE WAS 10,500. UPDATED 06/29/16*LJ *TR
Dec 16, 2015
STEERING,SUSPENSION,UNKNOWN OR OTHER
1 complaint
FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL THE VIBRATING SHAKE. HAS BEEN RETURNED TO DEALER FIVE TIMES WITH THIS PROBLEM AND HAS NOT YET BEEN REPAIRED. IT IS SO BAD IT'S UNCOMFORTABLE TO RIDE IN AND DRIVE. TWO SERVICE TECHS HAVE TOLD ME THEY FEEL IT BUT DON'T KNOW WHAT IT IS. LOCAL DEALER REFUSED SERVICE AFTER THE FOURTH TIME SAYING THEY WOULD NOT TRY TO "FIX" IT AGAIN SO KIA CORPORATION SENT TO ANOTHER DEALERSHIP. THE SECOND DEALERSHIP FEELS IT BUT THEY DON'T KNOW WHAT IT IS EITHER. A FIELD TECH IS BEING SENT WITH A NEW MACHINE TO DETERMINE THE PROBLEM. NEW TIRES AND WHEELS HAVE BEEN PUT ON THE VEHICLE...THEY MADE A DIFFERENCE BUT IT STILL HAS THE VIBRATING SHAKY FEELING. TWICE, WHEN GAS PEDAL IS PRESSED, THE CAR WOULD NOT MOVE...SERVICE TECHS DON'T KNOW WHY. THE CAR SHUDDERS MANY TIMES WHEN SITTING AT A RED LIGHT OR STOP SIGN OR PARKING LOT...IT WILL BE RUNNING SMOOTHLY, THEN SUDDENLY BEGIN THE SHUDDER AND SHAKE. AFTER A FEW MINUTES, IT RUNS SMOOTHLY AGAIN. AND NO, IT IS NOT THE AC COMPRESSOR KICKING IN...THE VIBRATING SHAKY RIDE OCCURS ON ALL TYPES OF PAVEMENT AND ROAD SURFACES. WHEN TURNING THE STEERING WHEEL TO GO AROUND A CURVE, THE WHEEL SHAKES AS IF THE AXLES ARE BAD. IT HAS BEEN DOING THIS SINCE PURCHASED JUNE 24, 2015, NEW, AND NOW HAS 4,000 MILES ON IT AND IS STILL DOING ITS VIBRATING SHAKY THING. ANYBODY ELSE HAVE THESE PROBLEMS? THIS IS THE THIRD 2015 KIA SOUL WE HAVE OWNED! THE OTHER TWO ARE GREAT! NO PROBLEMS...TOTALLY DIFFERENT FROM THIS ONE.
Oct 27, 2015
ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE
1 complaint
MY SON WAS IN A REAR-END COLLISON IN HIS 2015 KIA SOUL, THAT ALSO PUSHED HIM INTO THE PERSON IN FRONT OF HIM. MY SON WAS AT A STOP AS WELL AS THE VEHICLE IN FRONT OF HIM, WHEN A MID SIZED SUV DOING APPROXIMATELY 30-40MPH SLAMMED ON HER BRAKES AND REAR ENDED MY SON. THE SOUL'S BUMPER WENT UNDERNEATH THE CHEVY TAHOE IN FRONT OF HIM. THE AIRBAGS DID NOT DEPLOY. WHEN POLICE AND EMS SHOWED UP AND ASKED HIM IF HE COULD DRIVE IT OFF THE ROAD, THE VEHICLE STARTED, BUT ACCELERATOR WOULD NOT WORK. THEY PUSHED IT OFF THE ROAD. AFTER TOWING TO THE BODY SHOP, THE OWNER SAID HE DIDN'T KNOW WHY THE AIRBAGS HADN'T DEPLOYED BECAUSE THE ELECTRICAL WIRING HARNESS HAD BEEN SEVERED IN THE CRASH. THE TOWING COMPANY WAS HESITANT TO TOW BECAUSE HE WAS AFRAID IT MAY GO OFF. THE SOUL HAD AN ESTIMATE OF $15,753.75 IN DAMAGE AND THEREFORE TOTALED...BUT HIS AIRBAGS NEVER WENT OFF.
Sep 21, 2015
SEATS
1 complaint
I WAS SLOWING DOWN AND WAS REAR ENDED WHICH CAUSED THE SEAT TO FALL BACKWARD, BREAKING BACKWARD. THE CAR IS CURRENTLY SITTING @RAY SKILLMAN, 1300N. SHADELAND, INDIANAPOLIS, IN. THE SEAT IS BADLY DEFOMED AND BROKEN. I FEEL SOMEONE SHOULD CHECK THIS SEAT TO MAKE SURE NO ONE ELSE HAS THIS PROBLEM. MY CAR IS TOTALED AND SHOULD BE CHECKED BEFORE IT IS DESTROYED. PLEASE CONTACT ME IF YOU WANT ADDITONAL INFORMATION.
Aug 11, 2015
STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
WAS DRIVING DOWN AN INTERSTATE ON A JULY AFTERNOON. TEMPERATURE IN THE MID 90'S WITH AC SET ON 72. DRIVING WITH NO CARS AROUND AT 60MPH AND ALL OF A SUDDEN HEAR WHAT SOUNDS LIKE A GUN SHOT. I LOOKED AROUND TO SEE IF I COULD SEE ANYTHING WRONG AND DID NOT SEE ANYTHING UNTIL I LOOKED UP. THE PANORAMIC SUNROOF HAD SHATTERED COMPLETELY. THE ROOF FRAGMENTS I COULD SEE WAS LIFTING OUTWARD. I CALLED MY HAIRCUT APPOINTMENT TO CANCEL AND DROVE STRAIGHT TO THE NEAREST KIA DEALERSHIP. ON THE WAY OVER, THE SMALL GLASS FRAGMENTS BETWEEN THE ACTUAL BROKEN FRAGMENTS STARTED TO FALL SO I CLOSED THE SUNSHADE. ALSO ON THE DRIVE TO THE DEALERSHIP, SOME OF THE BROKEN GLASS FELL OUT ONTO THE ROAD BEHIND ME. ITS BEEN 2 WEEKS AND SO FAR NO NEWS FROM CORPORATE KIA ON REPLACING MY SUNROOF.
Aug 08, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. THE VEHICLE ALSO FAILED TO START PROPERLY. THE FAILURE RECURRED MULTIPLE TIMES. THE OIL WARNING LIGHT AND OTHER LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE MECHANIC STATED THAT THEY WERE UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. ...UPDATED 01/05/17 *BF UPDATED 10/18/2017*CN
Jun 04, 2015
AIR BAGS,WHEELS,SEATS
1 complaint
WHILE DRIVING DOWN FAIRMOUNT BLVD. I HIT A POT HOLE, CAUSING MY TIRE TO GO FLAT AND THE AIR BAGS CAME OUT. *TR
Oct 27, 2014
Frequently Asked Questions
How many problems does the 2015 KIA Soul have?
The 2015 KIA Soul currently has 870 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2015 KIA Soul?
The most common problems reported for the 2015 KIA Soul are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2015 KIA Soul problem data come from?
All problem and complaint data for the 2015 KIA Soul comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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