2021 KIA Soul Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
197
Complaints Reported
Complaints by Component
ENGINE
83 complaints
the engine is consuming a quart of oil per thousand miles.
Apr 16, 2026
I am filing a complaint regarding a safety recall (NHTSA Recall 25V099) on my 2021 Kia Soul that was marked as completed, but the defect was not properly repaired. On 3/17/26, I took my vehicle to a Kia dealership to have the recall addressed. The dealership performed only a software update and diagnostic testing and marked the recall as complete. No engine repair or replacement was performed. Within approximately one week of this recall service, my engine suffered a catastrophic failure while driving, resulting in a hole in the engine block and total engine failure. This created a serious safety risk due to sudden loss of power and fire hazard. I then had the vehicle inspected by a second Kia dealership. They informed me that the engine failure was consistent with the defect described in recall 25V099 (piston oil ring failure) and that the prior recall repair did not correct the underlying issue. This indicates that the recall remedy performed on my vehicle was incomplete or ineffective, and that the vehicle was returned to me in an unsafe condition. I am concerned that other vehicles may be receiving only software updates without proper inspection or repair, which could lead to similar dangerous failures. I am requesting that this situation be investigated as a failed recall remedy and a continued safety risk. Timeline: 3/17/26: Recall repair performed (software update only) 3/29/26: Engine failed catastrophically 4/2/26: Second dealership confirmed failure related to recall defect
Apr 15, 2026
Hi my vehicle was stolen and the police found the vehicle. The car was damaged part of the damages was a broken ignition. I am unable to fix the damages until I get paid from the kia classaction lawsuit. The car still starts and stays running. I have the key for the car but I have been starting the car was butter knife bc it's easier then the key. I made an appointment to have the oil piston ring looked at. When I brought it I. They refused to look at it bc it has a broken ignition. I don't think the safety recall has anything to do w the ignition. The car is easy to turn on and shut off. I wouldn't care if my car wasn't stalling at traffic lights. My car is going thru a lot of oil. I am not working currently. This car was purchased for me by my dad. He paid cash for it. He bought it bc I had just been diagnosed w a rare autoimmune disease. He bought it so I would have something safe and reliable to drive in. We have had nothing g but problems since day 1. All I wanted was for them to look at it so im not going to be in harms way. Idk what to do the dealership said they cant look at it until I fixed the ignition. But like I said I won't have money to do that until I get the class action lawsuit.
Apr 15, 2026
I am writing to formally report a failure by Classic Kia of Streetsboro to provide the federally mandated safety remedy under Recall SC336 for my 2021 Kia Soul (VIN: [XXX] ). I have reason to believe the dealership has bypassed the mandatory safety protocols by intentionally omitting my documented diagnostic data—specifically Codes P0014/P0017, engine stalling, and excessive oil consumption—from the Techline Case Narrative. Evidence of Non-Compliance: 1. Improper Component Installation: Despite the documented timing failures, the dealership appears to have installed a Short Block (Part # 21102) instead of the required Long Block Assembly (Part # 21101-QQK). This leaves my oil-contaminated camshafts, valves, and VVT solenoids in the vehicle, posing a continued stalling risk. 2. Failure to Address Consequential Damage: The dealership is attempting to charge me a $99 "Customer Pay" fee for a catalytic converter back-pressure test. Under SC336, testing for consequential damage caused by a defective engine is the manufacturer's responsibility. 3. Withholding Documentation: The dealership has refused to provide the Techline Case Number or the Engine Part Number upon request, preventing me from verifying that the safety remedy was performed correctly. I will not be taking possession of the vehicle until Kia Corporate verifies that a Long Block Assembly was installed and that all diagnostic fees related to the recall symptoms are waived. This matter is currently being escalated but could definitely use your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 30, 2026
NHTSA SAFETY COMPLAINT: RECALL SC336 (CAMPAIGN 21V-301) NON-COMPLIANCE VIN: [XXX] I. PATTERN OF RECALL EVASION Vehicle (2021 Kia Soul) was towed to Classic Kia [XXX] ) on 3/13 with documented engine stalling, knocking, and codes P0014/P0017 (VVT/Timing failure). The dealership withheld this data from Kia Techline for 13 days (3/13–3/26), delaying the safety remedy until state authorities intervened. II. MECHANICAL IMPOSSIBILITY & REMEDY VIOLATION On Saturday 3/28, the dealer claimed a full engine swap was "installed and tested" in only 6.5 hours (7:30 AM–2:15 PM). Per the SC336 mandate, a compliant Long Block assembly (Part # ending in QQK) requires extensive fluid flushes, software reflashing, and safety recalibrations that cannot be performed correctly in this window. I suspect a "Short Block" shortcut was taken, reusing contaminated components in violation of the federal safety remedy. III. FRAUD BY OMISSION & UNIFIED SAFETY HAZARD The dealership is demanding a $99 "diagnostic fee" for an exhaust back-pressure test. Under SC336, testing for "consequential damage" (clogged catalytic converter) caused by the recall defect must be covered by the manufacturer. By omitting the stalling/timing symptoms from the initial Techline report, the dealer bypassed the mandatory exhaust safety testing. Reusing oil-contaminated VVT solenoids, camshafts, and valves from the failed engine poses an immediate fire and safety hazard. IV. DEMAND FOR INVESTIGATION I request NHTSA oversight to ensure Classic Kia provides: 1. Proof of Long Block (21101-QQK) installation vs. unauthorized Short Block (21102). 2. Time-stamped DEVT and GDS Full System Scan logs from 3/28. 3. Verification that all contaminated components were replaced, as a partial remedy leaves the vehicle in a hazardous state. Reusing oil-soaked VVT/cams & skipping exhaust tests creates a fire risk. An incomplete remedy violates SC336, leaving the car a high-risk liability for fire & stalling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 29, 2026
+ 78 more complaints for this component
ENGINE AND ENGINE COOLING
32 complaints
The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle with the check engine warning light illuminated. The vehicle idled abnormally rough, and the engine was pulsing. The oil level was checked and was noticeably low. The contact added oil to the engine. The vehicle was taken to Precision Auto Care for an oil change. The contact was informed that the oil level was low. The contact informed the technician that the oil had been recently topped off. The contact was informed of the excessive oil consumption. The contact was provided with information on NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced or repaired before the recall repair could be performed. The vehicle was not yet repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the vehicle had to be repaired before the recall repair was performed. The failure mileage was approximately 134,431.
Mar 23, 2026
The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 40 MPH, the vehicle started losing automotive power. The message that the engine was overheating warning was flashing on the instrument panel with an audible chime. The contact pulled over but was unable to restart the vehicle. The vehicle was towed to a local dealer and was diagnosed with engine failure. The contact stated that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); and was advised by the dealer that the engine failure was not related to the recall, and the dealer refused to perform the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was unknown.
Mar 23, 2026
The contact owns a 2021 Kia Soul. The contact stated that while driving at various speeds, the engine was consuming an excessive amount of engine oil. While depressing the accelerator pedal, there was an abnormal sound coming from the engine. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The contact was topping off the engine oil bi-weekly. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) for which the VIN was included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
Jan 30, 2026
The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine with the check engine warning light illuminated. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the contact was informed that the vehicle failed the inspection test for the recall. The contact was informed that the PNSS software was installed, and the check engine warning light was reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. In addition, the contact was informed that the engine failure was caused by the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 136,000.
Jan 15, 2026
The contact owns a 2021 Kia Soul. The contact stated that while driving at 35 MPH and depressing the accelerator pedal, the vehicle lost power. An independent mechanic was contacted. The contact stated that the vehicle was towed to the residence and then was towed to the dealer, who refused to repair the vehicle under recall because the vehicle had failed to start. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure and provided the contact with the same information as the dealer. The failure mileage was 136,000.
Jan 07, 2026
+ 27 more complaints for this component
UNKNOWN OR OTHER
10 complaints
Paint is peeling on the roof of my 2021 Kia Soul - for no reason. I have read that other KIA owners have this problem and Kia is not taking responsibility for this.
Oct 28, 2025
When initially finding out about the recall I attempted to schedule an appointment to have it fixed. Unfortunately, I was told by someone at Kia of North Austin that the recall was no longer open and was unaware until now that there is in fact an open recall for my vehicle.
Aug 09, 2025
My car kept on breaking down and it happened twice. When i contacted the Kia customer service, they told me the wait time until i can get the car ready is about 2 months and until then im gonna have to either rent a car that they would pay $44 for, which is clearly not enough. I need to get to places, job and school. How am i supposed to afford for this or do anything about it. I want my car fixed and its also covered under the warranty since i bought it in 2021.
Aug 15, 2024
On May 15, 2022 my house burned and all my belongings and the home were a total loss. The fire origination specialist brought in by my homeowners Insurance Company reported the back left of the garage was the origination spot and that my 2021 Kia Soul was parked face in on the left side of the garage. The car was charred and the Chrysler 300 parked next to it was also damaged but recognizable. The Kia had been unused for 24 hours plus. Both the auto and home owners insurance companies are investigating the Kia as the source at a salvage company in Lumberton, NC.
Jun 29, 2022
After stopping on a grade and after the engine shuts off, and you take your foot off the accelerator pedal to move forward, there is a lengthy pause (sometimes) before the engine restarts and proceeds forward. If there is a vehicle behind you it can be unnerving and if they are real close it could cause an accident. I had the dealer check it and they could not find any service bulletins on that issue. This has happened on multiple occasions.
Jun 15, 2022
+ 5 more complaints for this component
POWER TRAIN
8 complaints
The car rpm fluctuated from 1000 to 5000 rpm while in cruise control going 65 mph. At a stop, thr transmission took 30 seconds to engage to low speed. The car was stuttering and bucking at 10mph to 45mph
Apr 18, 2026
In April 2023 I purchased a 2021 Kia Soul. I had no issues at all with my Used Kia Soul. In Nov 2023 I was in an accident. I hit a deer and that did cause damage. My insurance company fixed it. I got my car back in Dec [XX], 2023 with approximately 96,000 miles on it. A few days later on my way to work. I entered the highway the car was running fine at 70mph then all of a sudden it lost power.. No power in the middle of the busy Atlanta Highway!! I was able to coast onto the shoulder. At that point I turned the car off. Turn the car back on to see if I was able to get it into Drive. Unfortunately that didn’t work my car didn’t move at all. I had to call the tow company get it towed back down to the collision shop. Only for the collision shop to send it to a Kia dealership. My car had been at the dealership for a few weeks. Today is February 8. I got the notice from my insurance company that the Kia dealership said I had metal shavings inside of my transmission and fluid. How does that happen? Then I decided to do some research and I noticed that this transmission is a problem. Not only a problem for people that are struggling with bills and finance charges but a problem with the manufacturing of this product. I’m not sure why there isn’t a recall on this transmission, if I was unable to get off of the highway I would have been hit. What is being done about this problem? To add injury to insult my 100,000 mile warranty isn’t any good because I’m the second owner of the car. I don’t understand how this isn’t a safety recall issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 08, 2024
I was on the freeway, and the car was shuddering a bit before I lost the ability to accelerate. It would rev but no power to the wheels. Had to pull over and get towed to the dealer. I think it may be a transmission failure.
Jun 06, 2023
I bought my 2021 Kia Soul on 10/21/20. Then on 11/11/20 my car started having transmission issues within less than one month of ownership & nearly 1000 miles on it. The transmission was replaced in late Nov./early Dec. of 2020. On 12/15/22, My Soul started revving up & the RPM needle was bouncing while driving, but the car would not go any faster when I pressed the gas pedal. I realized, I was having transmission issues with my 2021 Kia Soul, AGAIN. The car has less than 37,500 miles on it. I contacted Power Kia of Salem Oregon that day & the first appointment that I could get was on 12/29/22. I had the car towed to Power Kia on 12/27/22, then received a voicemail & text msg. from Power Kia on 12/28/22 that they will diagnose the issue. That was the last time that I got any information about my car without me contacting them. It has been OVER THREE MONTHS & Power Kia STILL has my vehicle & has not bothered to contact me with updates unless initiated by me. They have not provided any assistance for transpiration during this difficulty, even though that I told them multiple times, that I commute 80 miles daily. I bought a brand-new car to have reliable transportation to & from work, only to have to replace the transmission TWICE & be without my vehicle for nearly four months. The complete disregard of my safety by Power Kia when driving a car with a faulty transmission is reprehensible. I have developed anxiety issues, have had sleepless nights, and now have panic attacks just at the thought of dealing with this matter.
Apr 08, 2023
I own a 2021 Kia Soul with 34,130 miles. Purchase brand new in 5/21. I just had it serviced on 2/3/23. On 2/10/23, I was driving toward home on I-40 east, near mile marker 418 and the rpms suddenly started to jump up and down from 1000x to 6000x and the car had no ability to go anywhere close to the speed limit. There was a whistle noise coming from under the car. I took the I-81 north interchange to try to get the 80 or so miles back home but could not get the vehicle to go more than 15 mph. I was terrified I was going to get hit by the 18 wheelers whizzing by me. I got in the break down lane and limped to exit 8. The car began to shake violently and barely move. I got off the exit ramp praying no one would rear end me. I called Kia roadside and they towed it to the closest dealership in Moristown because they only tow up to 50 miles, unless I paid the requested $300+ to take it the extra 30 miles to my dealership where I bought the car. The service department called on 2/11/23 to tell me it was being evaluated now, but I have heard nothing else since. I had to sit at the dealership in Moristown until my sister could drive from Lexington KY to take me home. I have severe walking impediment due to broken neck from a car wreck. This whole experience was terrifying.
Feb 13, 2023
+ 3 more complaints for this component
POWER TRAIN,ENGINE
4 complaints
The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 80 MPH, the vehicle unexpectedly stalled, with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The contact stated that while driving uphill, the vehicle failed to accelerate as needed. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and case was opened. The approximate failure mileage was 41,000. The VIN was not available.
Apr 08, 2026
The transmission on the vehicle has gone bad twice since we purchased it used. The car has 34,400 miles on it. The problem puts the driver in an unsafe situation as the problem causes the car to lose power while at high speeds. The piston rings have also been replaced as part of the recall. Kia just keeps replacing these parts with more defective parts. I have videos if you want them.
Feb 09, 2026
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
May 20, 2025
1.) We were driving to Nashville and once my car got around 70,000 mile my check engine light came on. Then my car started to make a humming noise. We pulled over to check the oil the oil was fine. Once we got back into the car and left the gas station the light started to blink. Yes 2.) We were on the highway, and if the engine could have blown up or we could've got stuck on the way there and back. Also, the where the car started to act up was around a bad neighborhood. 3.) Yes 4.) Yes 5.) The car started to hum but once my car hit 70,000 miles the check engine light came on and started to flash.
Oct 20, 2024
ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
What component or system failed or malfunctioned? The engine (piston rings) and catalytic converter failed. The catalytic converter is available for inspection upon request. How was safety put at risk? The engine ran low on oil without any external leak, causing warning lights and engine rattling. Low oil pressure can lead to sudden engine seizure or fire. The failed catalytic converter can clog, causing loss of power on highways and increasing the risk of a crash. Has the problem been confirmed by a dealer or independent shop? Yes. A Kia dealer found the engine 2 quarts low, with no external leak, and recommended replacing the catalytic converter at a cost of over $6,000. An independent mechanic confirmed code P0420, which indicates catalytic converter failure. Has the vehicle been inspected by the manufacturer? The vehicle was inspected by an authorized Kia dealer, but they did not complete the required inspection for Recall SC336 (defective piston oil rings). They did add the software. Were there warning lamps or other symptoms? Yes. The oil pressure warning light and other dashboard lights came on. The engine made a rattling noise. The vehicle later felt sluggish on acceleration, fuel economy dropped, and the exhaust developed a smell. The check engine light came on and later turned off, but code P0420 was stored in the system.
Apr 20, 2026
Owner was driving home at the normal posted speed limit when the car stalled out. The check engine light was on along with the oil Light, the car cranked back up in time before owner was rear ended. No accident occurred but a close call. The vehicle made it about another 1 mile before stalling again this time losing all control in steering as well and was towed home.
Feb 05, 2026
I took my 2021 Kia Soul to Kia of Leesburg here in Florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the KIA of Leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle
Jun 18, 2025
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
3 complaints
I am filing this complaint to report a serious safety failure involving the service braking system and the failure of Forward Collision‑Avoidance Assist (FCA) and Automatic Emergency Braking (AEB) on my 2021 Kia Soul. During an imminent collision event, the vehicle failed to brake as expected, and FCA/AEB did not activate, despite conditions that should have triggered emergency braking. This created an extremely dangerous situation and placed me and other motorists at risk of serious injury or death. The vehicle is currently subject to an active recall and has now been inoperable at the dealership for approximately one month under the lemon law process. The failure involved federally regulated safety systems, not supplemental or convenience features. I reported this incident to Kia America Customer Care, but the manufacturer has declined to conduct a manufacturer‑level safety investigation unless I personally pay for removal and shipment of the ACU/Event Data Recorder (EDR). Kia America has also declined to provide any transportation assistance while the vehicle remains unsafe and inoperable and has referred the matter back to the dealership and my insurance instead. Kia America has stated in writing that they rely solely on dealerships for diagnosis and repair and that they will not investigate further unless I incur additional costs. This refusal to independently investigate a braking system failure raises serious safety concerns, particularly given the potential risk to other drivers if this defect is not addressed. Due to the prolonged loss of use of the vehicle, I am experiencing significant financial hardship and risk to my employment, as I can no longer afford a rental vehicle. I am submitting this complaint so that NHTSA is aware of a potential defect involving brake system failure and non‑functioning collision‑avoidance systems on this model.
Mar 16, 2026
Description of Incident: On February 13, 2026, at approximately 3:00 PM, I was driving my 2021 Kia Soul (VIN: [XXX] ) on Calvine Road in Elk Grove, CA. A vehicle suddenly merged into my path. I immediately attempted to apply the brakes, but the pedal failed to depress or engage normally. Despite the imminent collision, the Forward Collision-Avoidance Assist (FCA) failed to provide any alert, and the Automatic Emergency Braking (AEB) system did not activate. To avoid a high-speed rear-end collision, I was forced to perform an emergency steering maneuver toward the curb and into roadside bushes to stop the vehicle. This maneuver resulted in severe mechanical failure, including a broken driver-side axle, damaged rims, and broken brake pads. The dealership (Elk Grove Kia) has provided an estimate of $9,461.67 for these repairs but has failed to explain why the primary safety systems and service brakes failed to function as designed during this emergency. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 18, 2026
Description of Incident: On February 9, 2026, at approximately 3:00 PM, I was driving my 2021 Kia Soul on Calvine Road and Winterberry in Elk Grove, CA. A vehicle suddenly merged into my path. I immediately attempted to apply the brakes, but the pedal failed to depress or engage normally. Despite the imminent collision, the Forward Collision-Avoidance Assist (FCA) failed to provide any alert, and the Automatic Emergency Braking (AEB) system did not activate. To avoid a high-speed, rear-end collision, I was forced to perform an emergency steering maneuver toward the curb and into roadside bushes to stop the vehicle. This maneuver resulted in severe mechanical failure, including a broken driver-side axle, damaged rims, and broken brake pads. The dealership (Elk Grove Kia) has provided an estimate of $9,461.67 for these repairs but has failed to explain why the primary safety systems and service brakes failed to function as designed during this emergency.
Feb 13, 2026
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
Contact Information: •Name: [XXX] •Contact: Phone: [XXX] Email: [XXX] •Location: Hawaii Vehicle Information: •Year / Make / Model: 2021 Kia Soul S •VIN: [XXX] •Mileage: 133,000 miles Recall Reference: •Verified NHTSA recall for VIN: [XXX] Kia Consumer Affairs Case Number: XXX ⸻ Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle. In February 2025, I responded to that notification by contacting Kia. My husband followed up in March 2025 with the dealer, but we did not receive any follow-up regarding inspection or repair. 2.On Tuesday, 12/16/2025, I contacted the dealership again; I was told someone from the service department (believed to be named Colton) would call me back. I have not yet received a callback. 3.Today, I visited the dealer in person. The service department did not document the symptoms reported in my Kia Consumer Affairs case #XXX. 4.The earliest the dealer can see the car is Friday at 9:30 a.m., despite confirming that the car is part of an active safety recall. 5.Current symptoms include: •Engine overheating •Excessive oil consumption (1 quart lost in days) •Check engine light illuminated •Blue smoke from the exhaust •Engine rattling / vibration •A/C inoperable 6.The vehicle is unsafe to drive due to these symptoms. 7.Kia Consumer Affairs, via Gina, stated: •The dealer does not have loaner vehicles available •If I rent a vehicle, Kia will only reimburse $43.19 per day, and I must go through a reimbursement process 8.Given the known safety concerns of the recall and the severity of current symptoms, the dealer must be responsible for providing a safe vehicle immediately while inspection and repairs are addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 17, 2025
[XXX], the vehicle was delivered to Crain KIA dealership located in Conway, Arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for May 20th at 0930, for the car to be evaluated/troubleshot. While at the KIA dealership service desk, I discussed KIA SAFETY RECALL SC336, and that my VIN# was effected by the recall (verified by speaking with KIA Customer Care representative) and by using NHTSA's VIN/Recall search engine. At that time, I disclosed that the car was a SALVAGE TITLE vehicle, but was restored, looked nearly brand new and was otherwise operational prior to the engine "no start" condition (4 months of ownership). The service team at the dealership confirmed the SALVAGE TITLE via "Carfax", however they noted that KIA's internal VIN/TITLE database DID NOT REFLECT the car as salvaged. Crain Kia dealership then decided to submit the car for KIA's SAFETY RECALL inspection and possibly warranty work since the vehicle has not exceeded the 5yr/60,000 mile limited basic warranty. Unfortunately, the dealership did not open a "tech-line case' until approximately 15 days later. Tech-line communication between the service technician and KIA's engineering/recall rep, directed the dealership to perform an engine wet/dry compression test (due to deficient piston oil-rings). On June 5th, Crain KIA notified me that the resulting 'LOW" compression test results indicated that the piston rings were faulty, and that the engine would need to be replaced. Additionally, they told me that the vehicle would NOT BE ELIGIBLE for factory warranty due to the SALVAGE TITLE and that I would be responsible for engine change costs. Moreover, the dealership's service team charged me for the cost of the compression testing. I have thoroughly reviewed the KIA recall SC336 documentation as well as NHTSA's 25V-099 bulletin and verified that neither notices proclaim, exclude or deny coverage to salvage title vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 07, 2025
The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own. The car powers off while going down the road. The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped. The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago. They have not reached out to me. I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles. The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light. The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated "bank 1 running lean". I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine. Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.
Mar 28, 2024
STEERING
3 complaints
I purchased vehicle in Nov 2025 from Autonation. It drove well for awhile, but once I drove steadily for several miles, the steering wheel started drifting back and forth, rather like it was driving itself. I was in on the 2025 recall for the piston issue, and failed the first test; apparently passed Kia's "new test". While at the dealership, they did an alignment and told me my problem was solved; I asked if they had test driven it, and had let the previous service rep, named Ken, know that it started after a period of driving, not come and go driving in town. I asked if they had test driven they car, they assured me they had but I don't know if they drove it any distance. On the way home, the steering wheel again shifted back and forth in as I drove a secondary road home that had long distances between intersections.
May 16, 2025
The contact owns a 2021 Kia Soul. The contact stated that while turning the ignition on and off, there was a knocking sound coming from the dashboard. After pulling into a parking lot, a red exclamation point illuminated the instrument panel, and the steering wheel seized. The contact was able to coast out of the way by driving forward. The vehicle was turned off and towed to the dealer. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The failure occurred two more times while driving at various speeds, and the vehicle was towed to the dealer each time. The dealer was unable to determine the cause of the failure. The dealer informed the contact to return the vehicle if the failure recurred. The manufacturer was informed of the failure by the dealer and a case was opened. The manufacturer advised the dealer to replace the electric power steering module should the failure recur. The failure mileage was 53,000.
Feb 25, 2025
First off I do not use my lane keep assist. When traveling at any speed on a long curves of 100 to 150 ft or longer or sitting in a parking lot with the steering wheel angled between 15 to 30 degrees either left or right of center for 15 to 30 seconds the system will (in a sense) fall asleep. On the long corners this causes a dangerous situation for the driver and others because with the system falls asleep it will continue tracking the same course without recentering unless forced to re-engage. In other words it will not come out of the curve without forceful input from the driver. The vehicle has been in to the dealer where the issue has been dulpicated and confirmed by two technicians and dismissed by master tech without actually test driving. This issue should be labeled warning because serious injury or death will eventually happen.
Oct 30, 2023
VISIBILITY/WIPER
2 complaints
Manufacturer defect: Massive paint delamination/adhesion failure on the roof. Large sheets of paint are flaking off while the vehicle is in motion, creating a debris hazard for following drivers and distracting the operator. The failure has exposed the bare metal structure, which may lead to premature rusting.
Apr 12, 2026
Sunroof failure, spontaneously exploded. Fortunately I was not driving the car when it happened or could have caused an accident. Went to my car one morning and the sunroof looked like an earthquake for no reason. No damage, car was parked my driveway and was definitely not vandalism. Dealer said to contact Kia directly and report the incident to them because they would get nowhere with the factory and I should contact them. I also had a left front drivers door glass break that I originally thought was vandalism but nothing penetrated the glass, no rock or anything found and 2-3 video cameras I reviewed many time and not see anyone breaking the window. Makes me think it is the same problem with some kind of defective glass.
Sep 04, 2025
ELECTRICAL SYSTEM,ENGINE
2 complaints
When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to Kia. KIA said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "Wanted to reach out to let you know we need to replace the Cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the Kia dealership in Gettysburg PA.
Aug 13, 2025
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Apr 29, 2025
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
2 complaints
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated causing the contact to depress the accelerator pedal to continue driving. The contact stated that while stopped at a traffic light the vehicle stalled with the message “Auto STOP Off” and to shift to park to restart the vehicle. The contact stated that the check engine warning light, battery failure, and low oil light was illuminated. The dealer was contacted, and the vehicle remained with the dealer for a month and the contact was informed that the recall repair had been completed. The failure persisted. The manufacturer was made aware of the issue and informed the contact that the recall repair was on hold. The vehicle was taken to another dealer, Tempe Kia (8005 S Autoplex Loop, Tempe, AZ 85284); and the contact was informed that the first dealer had reported that the vehicle was already repaired under the recall even though the VIN tool indicated that the VIN was still under recall. The failure mileage was approximately 68,600. Parts distribution disconnect.
Jun 03, 2025
The contact owned a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that while starting the vehicle, there was an abnormal ticking sound coming from the vehicle. The contact stated that there was an abnormal burning electrical odor. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on other occasions while the vehicle was idling, the RPM fell. The dealer and manufacturer were made aware of the failure. The failure mileage was approximately 20,000.
Mar 06, 2025
SERVICE BRAKES
2 complaints
Driving, slowing down for a stop light. Put the brakes on, they did not work. Push the all the way to the floor. Hit the vehicle in front of me. Luckily going slow between lights
May 28, 2025
At my last six month servicing the service person neglected to notice my annual inspection was due. He did, however, tell me my brake pads needed replacing. I asked how that was possible since the car had less than 10,000 miles on it. He went to check with the manager after which he came back and said my brakes were fine. I got a ticket two weeks ago for not having a current inspection. I tried to contact the dealer a half dozen times via phone and their chat feature. They did not get back to me as promised. I scheduled an inspection at a local station and the mechanic noticed when he took my tires off for rotating that my brake pads measured 5.32 seconds. There was no apparent reason for this unusual wear and tear. I tried again to reach the dealer to ask why there would be excess wear on the pads and again heard nothing back. I contacted Kia of America but they would only take a report until I got a diagnosis from a certified dealer. I reminded the rep that there would be a record from my last servicing of 11/23 but was put off with repetitions of the script they use. I am concerned that there is an issue with the rear brake installation on this car that could lead to a dangerous condition for drivers.
Mar 03, 2024
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
I dropped off my 2021 Kia Soul at the dealership where I purchased it to address a nationwide recall, which states: “The piston oil ring(s) may have been incorrectly manufactured, potentially damaging the engine cylinder wall. This can lead to increased oil consumption, abnormal engine noises, engine seizure, and possible fire from oil leaking onto hot exhaust components. Loss of drive power and/or fire increases crash and injury risk.” My vehicle has shown multiple symptoms, including rough running, significant shaking, illuminated check engine and oil lights. On 01/02/23, I brought it in, but the dealership found no stored codes and took no action. On 04/20/23, a code for a cylinder 1 misfire was found, but because the issue wasn’t present at that moment, no repairs were made. On 10/05/23, spark plugs and fuel pump were replaced under warranty. No further issues occurred until 02/14/25, when the same symptoms returned. I was told I’d be charged for a diagnosis and they likely wouldn’t find anything, so I left without service. On 04/09/25, the symptoms reoccurred. I dropped off the vehicle on 04/10/25 and paid out-of-pocket for a rental until 04/14/25. On 04/14/25, after being told earlier that work couldn’t be done because the engine hadn’t cooled to 55°F, I was later told the recall was completed and the vehicle was safe—despite ongoing issues. I fear for my safety and the safety of others. I believe my vehicle needs an engine replacement and is unsafe to drive. The recall letter states inspection and software update should take 1–2 hours, and engine replacement 8+ hours. I request further diagnosis and repairs. Despite the vehicle continuing to show symptoms, I was dismissed. I am seeking accountability and proper resolution.
Apr 14, 2025
The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop. I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.
Oct 21, 2022
ENGINE,VISIBILITY/WIPER
2 complaints
Engine does not work properly. It is loud and car shakes. Dealership had me do maintenance and did not fix the problem. Rear windshield wiper pours out fluid and turns on with no reason. They say there is a short however it turns on and blocks my rear window view every while just driving, or using my turn signal, I have to mess with the switch while driving to finally get it to stop.
Feb 23, 2025
Just driving to the Mall, when at a Red light the engine service started flashing...Next day took it to Jiffy Lube to have them check, and they said it's the Engine...
Jan 16, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
2 complaints
Less than 24 hours after being purchased as a Kia factory certified pre-owned vehicle my daughter was driving. While driving headlights, wipers, and dash lights went out including infotainment/CarPlay map display on a rainy day. California requires headlights be on when wipers are used. Occurred while doing approximately 25 mph after going over a speed bump. When stopped and key was turned to ACC, they came back on. Issue did not return when vehicle was started again. Dealer has said they can find not fault. We have located threads for this issue with other Kia models on [XXX] . One common factor is they are key start, not push start models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 08, 2025
WHILE DRIVING DOWN THE ROAD IN WET WEATHER CONDITIONS. THE VEHICLE LOST ALL POWER, LOST WIPERS AND HEADLIGHTS. HAPPENED ON INTERSTATE WHILE TRAVELING AT 65 MPH. VEHICLE STATED KEY WASN'T DETECTED IN CAR. WHILE IN MOTION USING OTHER VEHICLES HEADLIGHTS WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY THANKFULLY. VEHICLE WAS TOWED TO DEALER FOR ASSESSMENT.
Oct 30, 2020
UNKNOWN OR OTHER,ENGINE
2 complaints
For years I have been experiencing the vehicle stalling, shutting off while driving, smelling oil burning and oil is disappearing which has me going to get an oil change every 1000 miles. Low oil light has never came on even when oil reservoir has been bone dry. My safety is jeopardized every time I drive this vehicle. This issue has been addressed to service center and they state according to Kia the excessive oil leak is “normal” and it’s not with any other vehicle. Also the service center does not know why oil is leaking or where oil is leaking which is a major concern. I no longer have free oil changes because I have used them all up due to multiple services for oil changes. Mind you I bought the car new in 2021.
Jan 08, 2024
car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.
Oct 26, 2023
AIR BAGS
2 complaints
I had a crash that severely impacted the front end of this vehicle and the airbags did not deploy. I have minor injuries.
Aug 22, 2023
Airbags didn't deploy with hard frontal contact. Vehicle is being held by insurance company so it can be looked at. Vehicle has been inspected by insurance company as total loss. Front end is destroyed and frame is bent.
Jun 09, 2022
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son’s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.
Mar 21, 2022
TWO MAJOR ISSUES. I HAVE HEARD A VERY LOUD TICKING SOUND COMING FROM THE ENGINE WHICH STARTED ABOUT THREE DAYS AGO. BEFORE THEN THE CAR RAN SILENT. CAR IS IT APPROXIMATELY 8000 MILES ON THE ODOMETER. THE CLICKING STARTED GETTING LOUDER AND THEN THE CAR STALLED TWICE RIGHT IN THE MIDDLE OF DRIVING! ONE WAS ON A STREET GOING ABOUT 45 MILES AN HOUR! THE OTHERWAS ON A SIDE STREET GOING APPROXIMATELY 25 MILES AN HOUR. THE EC OH MODE WAS ON IN THE CAR. ALSO' WHEN YOU TURN ON THE HEATER FAN ON HIGH IT STARTED MAKING A HIGH-PITCHED SQUEALING SOUND. THE CAR IS AT THE DEALERSHIP RIGHT NOW AS IT WILL NOT WORK PROPERLY.
Mar 05, 2021
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
Mi carro hay veces que prende la luz de la engine, lo lleve a checar y salió en la computadora que era un problema de Power Train system, que era secondary DTCs P1C28 Y P1C28000, lo busque en Google y salía que era un problema muy recurrente en Kias souls y sorentos. Que podría causar incendios
Apr 08, 2026
STEERING,ENGINE
1 complaint
1. Component or System Malfunction Engine (internal piston/piston ring system) is malfunctioning. The vehicle exhibits clanking noises (“marbles in a can”) and cuts off or stalls unexpectedly while driving. The car is available for inspection by a Kia dealer or independent mechanic. 2. Safety Risk Vehicle loses power while driving, which is extremely dangerous, particularly on highways or in traffic. Stalling while moving poses a risk of collision, loss of steering or braking control, and endangers both driver and others. This makes the vehicle unsafe to drive long distances. 3. Reproduction of Problem Symptoms have been observed consistently during normal driving and acceleration. Not yet confirmed by a dealer, but the stalling is reproducible during operation. 4. Vehicle Inspection The vehicle has not yet been inspected by the manufacturer, dealer, police, or insurance representatives. Immediate inspection is recommended due to engine stall risk. 5. Warning Lamps / Symptoms Clanking engine noise noted prior to stalling. Engine cutting off/stalling occurs while driving. No warning lights illuminated prior to stalling. Symptoms first appeared during recent driving prior to planning transport or repair. 6. Additional Notes The vehicle is a candidate for Kia engine piston/piston ring recall (SC209 / SC336). Owner recommends urgent inspection and repair to prevent potential engine failure and safety risks.
Mar 16, 2026
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
The entire car is dead from the engine to the key function completely dead. The car broke down 3 time in the middle of the street which could've caused a serious crash putting my safety and others at risk. The problem has been addressed to two different dealers and Kia corporate without resolution. I did make a police report about the mold infestation inside the car. I did now see any warnings prior to the complete reck. The cars been dead from the past 3 months. Both dealers are refusing and/or delaying any type of resolution in fact they gave me even more pressure. Causing me more anxiety than tranquility. Elevating my emotional health.
Feb 26, 2026
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
The contact owns a 2021 Kia Soul. The contact stated that the engine was running rough, and there was a significant amount of air and oil when the oil cap was opened. Additionally, there was an abnormal sound coming from the exhaust system. The vehicle was sluggish while driving and depressing the accelerator pedal. The wrench warning light was illuminated. The contact stated that the vehicle was taken to the dealer for repair under NHTSA Campaign Number: 21V259000 (Engine); however, upon inspection, the dealer informed the contact that no repair was needed, and the recall was marked as completed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was advised that there would be a charge for fuel sampling. The vehicle was not diagnosed or repaired. The failure was also associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.
Jan 23, 2026
STRUCTURE,UNKNOWN OR OTHER
1 complaint
Paint chipping and peeling in several places
Jan 02, 2026
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
Auto Start Stop Issue - Vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.
Nov 10, 2025
STEERING,POWER TRAIN,ENGINE
1 complaint
The contact owns a 2021 Kia Soul. The contact stated that the vehicle experienced a transmission failure, and the transmission was replaced by the dealer. The contact stated that the dealer also replaced the rack and pinion due to an abnormal clunking sound coming from the steering wheel. Additionally, the contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The contact returned to the dealer after driving for 1,000 miles on three occasions. The dealer determined that the vehicle was not experiencing excessive oil consumption. The dealer replaced the motor mounts. The contact related the abnormal oil consumption to NHTSA Campaign Number: 21V259000 (Engine), which was previously performed on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,815.
Aug 12, 2025
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
May 19, 2025
STEERING,SERVICE BRAKES,ENGINE
1 complaint
Hi I keep needed a oil change on this vehicle please have Kia to check why thanks and I sometimes smell oil out of no where thanks [XXX] [XXX] and I have had serval oil changes at Walmart only since I got the vehicle from carmax INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 01, 2025
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
We were going south on [XXX] about 25 mph intending to make a left turn onto [XXX] My wife said “slow down or you won’t make the turn” to which I replied “I am trying but it won’t slow down” As I applied the brakes to slow down to turn, instead the car started to speed up and I could not make the left turn. I continued down the road trying to slow down enough to attempt a left turn on to [XXX] But the car continued to go even faster, so I pumped the brakes trying to slow down and get the car to stop. Instead, the car kept speeding up faster. In seeing I was close to the end of the dead-end road I swerved to the right to avoid the parked Train cars at the end of the road only to crash into the corner of a building which stopped us. At which time I was rendered unconscious. Something caused the car to speed up excessively and the brakes were unresponsive and should be available for further inspections. Not being able to physically get the car under control put the safety of my wife, myself, and others at risk. In researching I have found that this problem has been reproduced in real time and experienced by multiple others in recent years. Our insurance company has had the cars EDR data inspected although further inspection is warranted. There were no prior warnings or symptoms of this problem until the above incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 19, 2025
FUEL/PROPULSION SYSTEM
1 complaint
My car has never had the gas mileage that is advertised; it’s always been about 3-4 mpg less than the 28 mpg city/31 mpg highway. Recently, I had multiple engine system failures with the plug-in check devices at places like AutoZone saying my ignition coils were misfiring, and after bringing it to the dealership twice for about 1.5 months each time for a total of 3 months, they replaced the fuel injectors and a few other parts the first time before releasing the car to me only to have the same errors come back within 24 hours and I ended up bringing it back only for them to tell me the entire fuel pump system is shot and needed to be completely replaced and all fuel flushed out. Both times I brought it in they claimed it was due to bad gas, but after talking to my insurance, my claim agent concluded it was not bad gas as newer cars like mine have internal sensors that will completely stop the car from driving or even turning on if bad gas is detected to prevent further damage and that’s never been the case for me. I’ve always been able to drive my vehicle and the only noticeable issue would be my fuel mileage. I’ve had the new fuel pump system for about a week now, and my fuel mileage is around 28-29 mpg, more than it’s ever been since I bought the vehicle back in November 2020. I’ve only ever had a max of 26 mpg no matter how or where I drive. I did find recalls on similar makes of cars with the same year as mine from both Kia and Hyundai, and I believe that the Kia Souls around 2020-2021 also have faulty fuel pump systems and should be recalled. I don’t know how many of them are out there, but despite only having 50k miles on my car, the bad gas diagnosis excluded it from the warranty and I had to pay out of pocket the $1,516.83 for the fuel pump system replacement and flushing of the ‘bad gas’ at the Kia dealership.
Oct 22, 2024
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
My vehicle at three months had transmission failure like many 2021 Kia souls after the repair I began to experience, mini electrical issues and steering issues which are very common for this model year. Most recently I have taken it in for electrical issues. My rear brake lights are not working the fuses burn and the wiring has burned. in addition, there is a bulletin that Kia put out to their dealers asking to repair suspension and steering problems on hundreds of thousands of vehicles but this is not a recall yet my vehicle experience the same symptoms and my vehicle was not repaired siding I was too close to the end of my warranty please see the last page the Kia bulletin regarding popping in the steering the dealer installed parts at purchase of the vehicle in 2021 and please see the brake light repairs Kia motors forced me to sign a disclaimer when the when the transmission went out siding, I would never complain about the vehicle. After submitting a case to the department of Justice in California, Kia instantly reopened my case. The wiring repairs were recorded on my invoices as #Warranty repairs, but when I call Kia motors themselves, they do not show any warranty repairs performed on my vehicle. I don’t understand why they are hiding this information. Again, please see the Kia bulletin in my attachments they did not repair my vehicle based on the bulletin.
Feb 28, 2024
EXTERIOR LIGHTING
1 complaint
The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed at night, he became aware that the headlamps were not functioning properly. The exterior lighting warning light was illuminated. The vehicle was taken to the dealer, who determined that a short in the electrical system resulted in exterior lights burning out and identified burned wiring. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 13,000.
Feb 28, 2024
ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.
Dec 07, 2023
SUSPENSION
1 complaint
Turned my wheel to pull out of a parking spot. I heard a grinding noise as I moved forward and then lost the ability to steer my car. I was able to get my car off the street and upon inspection found my left front tie rod had snapped in half.
Nov 13, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
My 2021 Kia Soul was an attempted theft. The vehicle was locked and the would-be thieves gained access by breaking the passenger rear window. The True failure is in the ignition system. As the thieves tore apart the steering column and dismantled the ignition system, and they were ready to pull away before being interrupted. This defect in the simplicity and ease of access to the ignition system without ANY safe guards to prevent theft poses a safety risk to those who may interrupt would-be thieves in the action. While also posing a risk to the general public by inciting further possible road hazards, due to the nature of those operating the vehicles.
Nov 03, 2023
STRUCTURE
1 complaint
My car 2021 Kia Soul S, with 28, 000 miles has a water leak issue in the passanger side. The water accumulates on the floor causing mold issues so severe that it has infected the back seat. There is too much condensantion inside the car. I cannot drive the car because i am allerguc to mold, it is hazardous to my health. Please help. I have warranty on the car and an extended warranty. Please see pictures
Oct 23, 2023
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
We were traveling on the freeway 70 mph surrounded by heavy traffic at night, the vehicle started surging and bucking, shaking violently. The rpm's swung wildly from 2000 to above 3500 and car started to decelerate quickly in heavy traffic. I was able to get the car into right lane but feared being rear ended due to speed falling abruptly. Even though accelerator was being depressed and engine running car would not go and loosing power fast. I was able to turn off at an exit and there was just enough enough power to make it up a slight hill and turn right onto a round-a-bout where the vehicle would no longer move, abruptly stopping the fast traffic behind and again fearing a rear end collision to us. The engine produced power but nothing going to wheels, it was as if vehicle was in neutral no matter where the shift selector was placed. The police helped to push us off the road into a parking lot.
Sep 16, 2023
STEERING,POWER TRAIN,SERVICE BRAKES
1 complaint
The contact owns a 2021 Kia Soul. The contact stated that while the vehicle was idling, the vehicle stalled. Additionally, the contact stated that after activating the air conditioning the vehicle lost motive power and decelerated. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. Also, the contact stated while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor causing the braking distance to be extended. The contact stated that there was popping sound coming from the steering column while turning the steering wheel in either direction. The contact stated the headlights were dim and failed to properly illuminate the roadway and the rear brake lights also failed illuminate while depressing the brake pedal. The vehicle was taken to the local dealer to be diagnosed. The contact stated that the rear brake light wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 12,000.
Sep 11, 2023
VISIBILITY
1 complaint
Heading to work on hwy 140, there is no trees nothing that could fall on my car the nearest car was at least half a mile away, it's 30something degrees outside and as my driving I heard a loud boom I opened up the cover to my sunroof and it was shattered, there's nothing that could have landed on it the glass was pointing upwards like it exploded out. That stretch of road I was on has nothing around that could cause that and if it had been a rock it would have hit either the front of my car or my windshield and neither were hit or anything of that nature. The only conclusion I have is that it was the temperature difference.
Feb 01, 2023
AIR BAGS,FORWARD COLLISION AVOIDANCE
1 complaint
While crossing an intersection a Jeep Gladiator ran a red light causing my vehicle to hit it broad side. Front and side airbags did not deploy. The frontend was damaged is buckled, hood about 6", fenders crushed and the grill was destroyed. Driver's door wouldn't open. The seatbelt didn't restrain my wife enogh to keep her from hitting the steering wheel. This caused bruises on her leg , abdomen and chest areas.
Jan 05, 2023
ELECTRICAL SYSTEM
1 complaint
Horn fails to operate. 2nd time for this car. 1st time was repaired by dealer as warranty. Now failed again. Car only has 14000 miles on it.
Oct 24, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
When exiting the highway, I pushed on brake to slow down and car accelerated at fast speed and had to use emergency brake.
Sep 21, 2022
AIR BAGS,UNKNOWN OR OTHER
1 complaint
My daughter was driving her 2021 KIA Soul S and a Chevy Silverado suddenly pulled in front of her. The crash report says impact was at 50 mph. My daughter survived the crash; however, the vehicle immediately caught on fire and flames entered the cabin from what was left of the engine compartment. Her airbag inflated, but did not deflate. She punched the airbag to make enough room for her to try and exit the vehicle, but her driver's door would not open using the handle even after manually unlocking the door. Only after repeated Black Belt level martial arts' kicks and elbow thrusts did the door open and my daughter was able to exit before the car was consumed by flames. A police report and picture will be sent. Please investigate - no one should have to suffer fate of burning to death.
Dec 28, 2021
LANE DEPARTURE
1 complaint
DRIVING 75 MPH SPEED LIMIT ON I-19 (4 LANE DIVIDED) NORTHBOUND NEAR GREEN VALLEY AZ. DRY CLEAR. IS NEW CAR WITH 400 MILES ON IT AND I WAS USING THE LANE KEEPING ASSISTANCE HANDS FREE. CLEARLY VISIBLE PAINTED LANE LINES. WORKED FINE UNTIL LANE MARKINGS DIVERGED AT SLIGHT CURVE AND AT OFF RAMP. THE CAR DROVE DIRECTLY INTO/ONTO THE "V" BETWEEN RIGHT LANE AND OFF RAMP UNTIL I MANUALLY STEERED BACK TO TRAFFIC LANE. NO ALARM OR VIBRATION SOUNDED BEFORE I HAD TO MANUALLY STEER BACK TO TRAFFIC LANE.
Apr 19, 2021
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
HAD CAR 1 WEEK - 204 MILES. POWER STEERING WARNING LIGHT CAME ON WHILE I WAS DRIVING 55. THEN THE TIRE PRESSURE LIGHT. THEN ALL WARNING LIGHTS. HEADLIGHTS AND INTERIOR LIGHTING OFF AND ON THEN FINALLY JUST OFF. PULLED INTO PARKING LOT WHERE ALL SYSTEMS STOPPED WORKING. WAS NOT ENOUGH POWER TO CLOSE SUN ROOF. NO POWER DOOR LOCKS - HAD TO OPERATE MANUALLY. CAR TOWED TO DEALER. THANKFULLY I AM A STRONG PERSON AND WAS ABLE TO GET OFF THE HIGHWAY AND INTO A PARKING LOT WITHOUT INCIDENT. I AM NOT SURE HOW THAT HAPPENED SINCE I DID NOT EVEN HAVE WORKING HAZARD LIGHTS.
Apr 05, 2021
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
I WAS GOING TO GET MY MAIL ATTEMPTING TO PARK WHERE I ALWAYS PARK. I HIT THE BRAKE AND THE CAR SPED UP AND HIT TWO MAILBOXES. I COULDN'T GET IT TO STOP. I DO NOT KNOW HOW FAST IT WAS GOING WHEN I HIT THE MAILBOXES
Jan 11, 2021
STEERING,SUSPENSION,WHEELS
1 complaint
VEHICLE KEEPS PULLING. VEHICLE PULLED TO THE RIGHT. PERFORMED A STEERING ANGLE RELEARNED, AND WHEEL ALIGNMENT. CROSS ROTATED TIRES AND NOW THE VEHICLE PULLS TO THE LEFT. TOLD NOTHING ELSE CAN BE DONE AT THIS TIME. CAR IS CONSTANTLY. FIGHTING ITSELF WITH STEERING ASSIST.
Oct 28, 2020
KIA Soul VIN Decoder — Free VIN Check Video Guide
Watch our quick KIA Soul VIN decoder walkthrough. Learn how to decode any KIA Soul VIN number to get full vehicle history, recall alerts, specifications, fuel economy (MPG), safety ratings, and known problems — completely free on ForCar.org.
Where to Find VIN for Problems Check
To check for problems and complaints on your 2021 KIA Soul, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2021 KIA Soul 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2021 KIA Soul Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2021 KIA Soul dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your KIA dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2021 KIA Soul have?
The 2021 KIA Soul currently has 197 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2021 KIA Soul?
The most common problems reported for the 2021 KIA Soul are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2021 KIA Soul problem data come from?
All problem and complaint data for the 2021 KIA Soul comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2021 KIA Soul?
You can report safety problems with your 2021 KIA Soul directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2021 KIA Soul VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2021 KIA Soul reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2021 KIA Soul. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
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