2016 KIA Soul Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
761
Complaints Reported
Complaints by Component
ENGINE
324 complaints
A. Safety Defect and Failure Sequence I am filing this complaint because my Kia Soul, which is subject to the widespread engine defect and extended warranty under the Hyundai/Kia Class Action Settlement, suffered a catastrophic failure immediately following dealership intervention. Responsible Action: I brought the vehicle to the authorized Kia dealership on September 25th the instant the Check Engine Light illuminated for the very first time. The vehicle was driven to the dealership under its own power. Triggering Event: The dealership performed the required engine-related software update (Knock Sensor Detection System, KSDS) and routine service. Immediately following this service, the engine went into limp mode and ceased functioning, requiring a complete engine replacement. This sequence strongly suggests the failure was either caused by the known defect covered by the recall or was triggered by the software update itself. Manufacturer Denial: Kia is denying the claim under the Class Action Extended Warranty (which provides a lifetime or 15-year/150,000-mile warranty) using the unsubstantiated and unjustifiable excuse of "damage done prior to bringing the car in." B. Manager Misconduct and Manufacturer Bad Faith The Service Manager, Braden Anaya, has demonstrated calculated deception and bad faith, resulting in severe financial and logistical harm: Fraudulent Promise: The manager explicitly promised me the engine replacement would be approved if I titled, registered, and insured the vehicle. Relying on his direct word, I incurred a financial loss of $800 in fees for an unusable vehicle. Documented Deception: After a long delay, Mr. Anaya sent a formal denial email on December 5th confirming Kia would not cover the engine replacement. Despite this formal denial, he then contacted me and demanded "trust and patience," claiming he was actively fighting the claim for the following three weeks. This was an intentional stall and clear act of deception. Logistical Negli
Dec 17, 2025
Had 3 oil consumption test 2 oil leak repairs, low to no oil each time, now car is stalling , Catalytitic Converter problem, yellow engine light is blinking, Kia of Newton New Jersey need to fix my car.
Oct 21, 2025
Car was purchased from dealership August 25, 2025 on September 19, 2025 at about 9:38 PM. Car experienced catastrophic engine failure due to an active recall/campaign that was not disclosed to buyer for an ECU problem. This problem caused total brake failure in the power brake system, forcing buyer to swerve across three lanes of traffic into breakdown lane.
Oct 21, 2025
I was on my way home from work and the car just cut off .it wont move forward or backwords..the lights,radio all was on the car just wouldnt move ..i turned the key off and tried to start it up..it did nothing ..waited bout 10 minutes it started back up ..i looked up the recalls .SC176 sounds like what happen to it
Sep 30, 2025
My 2016 Kia Soul is now consuming oil excessively and emitting smoke from the exhaust. These symptoms only began after a dealership performed recall-related work (knock sensor replacement and KSDS software update). The vehicle is covered under Kia’s Technical Service Bulletin ENG222 (Rev. 7, Feb. 2025), which lists the Kia Soul (2012–2024) as eligible for evaluation and repair of oil consumption due to piston oil ring failure. This bulletin requires that a sealed oil consumption test be performed when customer complaints of oil consumption or smoke are verified. Despite this, Kia America has denied warranty coverage, stating the vehicle passed the rod bearing clearance test (BCT) and therefore does not qualify for an engine replacement under the class action settlement. This is misleading and incomplete because: The oil consumption issue is a separate covered defect under TSB ENG222. My vehicle is within the mileage (94k) and time limit (15 years/150k miles). Kia has refused to authorize the required oil consumption test. The smoking and oil consumption symptoms only began after the dealer performed recall service. This denial leaves me with a vehicle that is unsafe to drive due to risk of sudden engine failure, increased emissions, and potential fire hazard from oil burning. Kia is not following its own published service procedures, leaving consumers without protection despite official warranty extensions. I request that NHTSA investigate Kia’s handling of oil consumption claims under ENG222, as owners are being denied the mandated oil consumption test and warranty repairs even when they clearly qualify.
Sep 23, 2025
+ 319 more complaints for this component
ENGINE AND ENGINE COOLING
50 complaints
Catalytic converter may become damaged due to overheating caused by and excessive increase of exhaust gas temperatures.
Oct 21, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. In addition, the vehicle hesitated while driving. The vehicle was taken to the dealer, where it was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired due to the cost. The failure recurred, and the contact parked the vehicle. The vehicle was no longer being driven due to safety concerns. The manufacturer was notified of the failure. The failure mileage was 111,157.
Sep 30, 2025
The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The contact turned off the vehicle and allowed the engine to cool down. The contact performed an inspection under the hood and noticed that the oil pressure was low. The contact drove the vehicle to the nearest gas station and added oil. The contact stated that the check engine warning light then turned off; however, two days later, the failure reoccurred. The contact stated that the vehicle was consuming an excessive amount of oil and oil needed to be added every two to three days. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the engine needed to be replaced. The contact stated that in March 2025, the catalytic converter failed and was replaced. The contact stated that due to the failure, the vehicle had been taken to several dealers and independent mechanics for diagnostic testing. The independent mechanic informed the contact that, upon inspecting the spark plugs and the pistons, there was oil residue was visible on the spark plugs and pistons; however, there was no visible indication of an oil leak. The manufacturer was made aware of the failure but provided no assistance. The contact referenced a recall; however, the VIN was not under recall. The failure mileage was approximately 110,000.
Jul 28, 2025
The contact owns a 2016 Kia Soul. The contact stated that after a recent oil change, the vehicle began to hesitate while depressing the accelerator pedal. In addition, white smoke was coming from the exhaust pipes with the check engine warning light illuminated on the instrument panel. The contact pulled over to the shoulder of the road before being able to drive the vehicle to the residence in LIMP Mode. The vehicle was taken to the independent mechanic where the oil change was performed, and the mechanic discovered a leak in the engine and advised the contact to take the vehicle to a dealer for assistance. The contact made an appointment with the dealer. The contact then stated that an abnormal odor started coming from the vehicle and chose to stop driving the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Jul 14, 2025
The contact owns a 2016 Kia Soul. The contact stated that while attempting to start the vehicle, the engine hesitated while turning over, with black smoke coming from the exhaust. The check engine warning light was illuminated. The contact scanned the vehicle with an OBD2 scanner for an unknown error code related to the catalytic converter. The vehicle was taken to a local AutoZone, where it was diagnosed with a catalytic converter malfunction. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the VIN not being associated with any recalls. In addition, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Jul 09, 2025
+ 45 more complaints for this component
ENGINE AND ENGINE COOLING,ENGINE
42 complaints
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds or while shifted into park(P), there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle had been taken to the local dealer, where it was diagnosed as needing a Product Improvement Code before the failure. The vehicle was not repaired due to the cost. The contact stated that a rental vehicle was paid for out of pocket. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the contact was informed that the vehicle was repaired prior to ownership in 2020. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.
Dec 03, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware that there was oil leaking from the engine near the spark plugs while checking prior to the warning light being illuminated. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the head gasket needed to be replaced. The vehicle was repaired; however, the vehicle was still leaking oil, and the check engine warning light was illuminated. The contact was constantly adding oil to the engine. The contact had taken the vehicle back to the same dealer and was advised that the catalytic converter needed to be replaced, and a tune-up was needed. The catalytic converter was not replaced, and the contact stated that the engine was still leaking oil. The vehicle was not repaired. The contact had taken the vehicle to several independent mechanics and was advised that the engine needed to replace, however the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 177,000.
Dec 02, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact heard an abnormal clunking sound coming from underneath the vehicle. In addition, the RPMs increased to 3,000 and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact turned the vehicle off. The contact stated that while attempting to start the vehicle, the vehicle started. However, the accelerator pedal was depressed, and the RPMs increased to 3,000 again. In addition, the contact stated that the vehicle failed to accelerate above 20 MPH. The vehicle was towed to the dealer, where it was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under any unknown recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. In addition, the contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). However, the contact was informed that the repair was already performed on the vehicle and was not covered under warranty. The failure mileage was approximately 97,945.
Oct 22, 2025
The contact owns a 2016 Kia Soul. The contact stated while her husband was driving 45 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The check engine warning light was illuminated. The vehicle failed to accelerate until the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with internal failure in an exhaust manifold. The vehicle was repaired; however, the failure persisted. The contact stated that after the vehicle was repaired, approximately every 2,000 miles the oil warning light would illuminate. The contact stated that recently the check engine warning light illuminated. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
Apr 02, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, and the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 111,000.
Feb 21, 2025
+ 37 more complaints for this component
UNKNOWN OR OTHER
41 complaints
I was driving on Interstate I-40 when the closed sunroof spontaneously shattered. Nothing external or internal hit the sunroof. Due to the explosive noise, I was distracted and almost wrecked. Luckily, no one was injured, and no property was destroyed other than the shattered sunroof. This is an extremely unsafe issue and needs prompt attention to rectify before someone gets seriously hurt!
Oct 28, 2025
My vehicle showed a code for the catalytic converter and while driving the vehicle it started revving up really high and then smoke came out the back and it started knocking. I had to pull over on the interstate and have my car towed back to my residence with AAA which cost $490. Went to Kia to speak with them about the recall and they said they would not fix it because it was not a recall recognized in their system. But there are other recalls in their system they will fix those. My vehicle is undrivable. It's sitting in my driveway and I don't have the Ability to just purchase a new vehicle. This is leaving me stranded with no ability to even get to work without having to get a ride.
Aug 12, 2024
Kia issued an interim recall on ([XXX]) for a potential battery fire: [XXX] It has been 10 months; I called Kia and they have no remedy and no ETA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 19, 2024
Car has less than 89,000 miles on it. Both catalytic converters went out starting on July 2023. Contacted Kia. Brought it in the the dealership I bought it from. Kia denied the claim stating it's out of warranty. I bought the car little over a year ago. Kia will only fix the car if I pay $2400.00. Contacted Kia customer support. Was still denied. Every mechanic I spoke with said the cats should not have gone out. Contacted Kia again for a reconsideration. Have not heard back.
Sep 19, 2023
The panoramic sunroof exploded while the vehicle was being driven. Thankfully the cover was closed so the glass did not fall down on the passenger of the vehicle.
Jul 14, 2023
+ 36 more complaints for this component
UNKNOWN OR OTHER,ENGINE
29 complaints
While driving my 2016 Kia Soul on the highway, the vehicle suddenly began shaking and immediately lost power. The check engine light came on and the car would not accelerate, even when pressing the gas pedal. This happened with no prior warning. I had to coast to the shoulder in moving traffic, which created a safety concern. The engine then stalled completely and would not restart. The vehicle was towed to Findlay Kia in Las Vegas. Their technicians diagnosed a major internal engine failure. The repair report shows zero compression in cylinder 2, a cracked intake valve, oil contamination, and extensive internal engine damage requiring a full engine replacement. Diagnostic trouble codes included P0300, P0302, P0303, and P0326. There were no earlier symptoms, no overheating, and the vehicle has been properly maintained. The failure was sudden and left the car completely inoperable. I opened Case #[XXX] with Kia Corporate. They reviewed all documents, service records, and the dealer’s findings. Although they did provide assistance in reviewing the case, the final outcome was not in my favor, and they declined to cover the repair. This is concerning given the history of engine-related issues and recalls involving Kia Souls from similar model years, particularly involving sudden engine failure and loss of power. My vehicle remains inoperable at the Kia dealership. The sudden loss of power while driving presents a clear safety risk. Based on my experience and the dealership’s findings, I believe this engine failure is safety-related and should be evaluated further by NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 17, 2025
2016 Kia Soul engine burns excessive amounts of oil leading to constantly needing to top off oil and/or oil changes. When car accelerate white smoke comes from engines; mechanic has pictures of white ash on engine components. We have taken it to the dealership after it was purchased by Carmax in June 2024 the check engine light was displayed, but were told no codes came up. We have taken the car to multiple private mechanics and were told this is a common problem and there is a recall on these engines. Finally 2 weeks ago auto repair shop confirmed engine faulty took pictures of white ash on engine components and advised to tow car to dealership re: extended recall on these engines. Dealership states the car now needs a catalytic converter; however this is a direct result of oil deposits in the exhaust that damage the catalytic converter. We have been getting the runaround from the dealership that says no engine codes come up but when the car is driven the white smoke and rattling of the engine is apparent.
Jun 17, 2025
engine rod bearing issues, check engine light is on due to engine knocking from rod bearing and i can't pass state inspection due to check engine light. when the check enging light is on the vehicle can only be driven at speed of 30m/h. took the vehicle to kia dealer at roosvelt ave, york pa 17404 and repaires denied under warranty
Apr 12, 2025
I believe my vehicle is apart of a recall that affects the same vehicle Yr./Mk./Mdl. as mine. When my VIN was searched by the service department at the dealer (same manufacture) it said no recall. I was told that the recall was for the vehicles from a different assembly plant. My vehicle seams to be having the same affect/issues as described in the recall. Recall in reference: Recall Date: April 17, 2019 Recall Number: SC176 Issue: 1) Car ran bad 2) Replaced Spark plugs and coil packs and the car ran good 3) Car ran bad 4) Replaced downstream 02 and the car ran good 5) Car ran bad 6) Replaced upstream O2 sensor and the car ran good 7) Car ran bad 8) Car spits oil out the exhaust pipe 9) Car no longer operable
Sep 08, 2024
The PCP valve is coming apart causing the vehicle to lose oil. There is wet oil on the spark plugs. Oil is getting into the cylinders. The catalytic converter is clogged. The engine is having issues which I will find out more about soon. The car is still in the shop. I had to leave it 2.5 hours away and find a ride home because the car would not accelerate over 40 mph on my way back from a trip. I almost got slammed into on a hill on the highway TWICE because the car would not speed up. It has been in the shop for this same issue three times. All three times it gave out on me on the highway. There was NO engine light or light on the dash any of the times it failed me, and there have never been any codes. This issue falls under the recall even though my VIN does not. At the current shop visit I have been told my catalytic converter and possibly engine must be replaced. I am already up to $650 in diagnostic fees for this shop visit and have spent over $800 the last two visits to the shop for this issue . This car is only EIGHT years old with just over 100,000 miles. I have included receipts from the last two visits. The car is still in the shop for the current visit. I will not be paying to replace the catalytic converter or engine. Kia needs to step in and do what is RIGHT.
Mar 05, 2024
+ 24 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
24 complaints
Rcall SC176 I have tried multiple times to schedule the required recall repair for my Kia, but my local dealer has not responded to phone calls or emails. I cannot travel to another state to complete this recall. Kia has not provided a reasonable option to complete the safety repair. I am requesting assistance to get this recall completed safely and locally, and at no cost.
Oct 19, 2025
The vehicle started losing power and then stalled just as we pulled onto our road to our home, no light indicators were on and it started back up, but the traffic behind us causing slowing and potential risk to us and others. When restarted it would not accelerate appropriately and at that time we were able to put it in neutral and push it the remaining way, again causing a VERY dangerous situation. Upon inspection it was noticed that the oil was barely readable. We added 4 quarts (the vehicle has routine oil changes and is not due for another month or 1,000 miles) and let it sit for about 20 minutes. Upon restarting, the engine started making a loud pinging sound and oil was noticed coming out around the butterfly valve. At that time the cabin air filter and engine air filter was changed, butterfly valve cleaned and another quart of oil with valvoline stop leak added. Engine started and ran decent. Used car next day after rechecking oil, after about 15 minutes of driving it stalled once again, in traffic and pinging was tremendous, black smoke from the exhaust. The vehicle is the only vehicle we have, ONLY transport to work and have now lost out on 4vdays. We need this addressed. This is ridiculous that our VIN isn't included in the recalls that are experiencing the exact issues in the exact year makes and models. Help please!!!
Aug 17, 2025
I am writing to formally express my concerns and dissatisfaction regarding the handling of Recall SC176 on my 2016 Kia Soul. The vehicle is currently at the Kia, yet there are significant discrepancies and unresolved issues related to the recall service history and the persistent problem described in the recall notice. Issues and Concerns: Lack of Recall Service Documentation: According to Kia Motors’ service line (800-333-4542), recall service for SC176 was reportedly performed on 12/13/2019 at 60,160 miles. However, I recently pulled the Carfax report, and there is no mention of any recall-related maintenance being performed on this date. Instead, the report lists unrelated services such as tire balancing, detailing, etc. Why is the recall repair not documented on Carfax, and why is there no proof of this critical work being completed? Persistence of Recall Issue: Despite the alleged completion of the recall work, the issue described in Recall SC176—excessive oil consumption—persists. The engine light remains on, and I have had to purchase oil by the case to maintain proper levels since taking the car into the shop on 4/7/2022. No corrections were made during this visit, and there was no mention of the recall despite the vehicle’s ongoing symptoms. Inadequate Responses from Dealership and Corporate: When I inquired at Greenway Kia North, I was informed that the recall would not be honored because "no goodwill was offered." This explanation is vague and unsatisfactory, especially given the seriousness of the issue and the safety implications of the recall. Safety Incident Due to Recall Issue: On [XXX], my vehicle stalled in the middle of the busy intersection. The car had to be towed to a trusted mechanic and later towed again to Greenway Kia when I learned of the recall which is not even listed on the car's official report. This dangerous incident underscores of the unresolved recall issue and the risk it poses to my safety and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 06, 2025
With the ac running it will accelerate it stalls out
Aug 02, 2024
Vehicle entered limp mode on a dangerous rode in central Florida and would not accelerate over 20 mph. We had the vehicle towed 70 miles at the expense of $350 outside of coverage by our auto insurance. The dealership advised this was a failure of the catalytic converter which was just changed in Dec 2021 under a Kia recall campaign. They’re now saying it is not under warranty as they only cover 12 months 12,000 miles.
Apr 16, 2024
+ 19 more complaints for this component
POWER TRAIN,ENGINE
16 complaints
Bought 2016 Kia Soul one year ago (May 2022) with 79k miles. Feb 2023 engine light came on. Took it to Kia service center & they reset it and told us to come back if light came back on. It did along with oil change light (June 2023, 92k miles). We were told it had no oil, it was consuming oil, sludge in motor and there was nothing they could do. Service mgr told us to check oil level regularly, top it off as needed and get regular oil changes and if/when it failed, then they would replace engine under new lawsuit settlement (extended warranty to 15yr/150k). We consulted another mechanic and he said it is faulty piston rings that caused oil consumption, that caused low oil and that ultimately caused possible sludge. Why aren't they fixing the problem instead of waiting until the engine fails? Probably because they were waiting to see if your engine fails after 15yr/150k mile warranty expires. New lawsuit in the works regarding oil consumption because it's happening to a lot of KIAs.
Jun 20, 2023
The contact owns a 2016 Kia Soul. The contact stated while driving 30 MPH, the vehicle vibrated violently and lost motive power. The contact stated that while accelerating, the vehicle failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the mechanic failed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Jun 13, 2023
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Feb 01, 2023
On 12/27/22, was driving on highway in the evening, engine light illuminated and vehicle slowed down and unable to drive beyond 40mph. Was able to make it home safely, notified dealership on 12/28/22 and used AAA service for vehicle tow. Recv'd call from dealership on 1/3/22 that vehicle was inspected and was ready for pickup. Issue was code P1326 related to KSDS (knock sensor detection system) & connector rod bearings, so they did an ECU update & bearing clearance test. (While waiting for info I did online research & learned of the issue with KIA's GDI engine failures/fires). I asked dealer rep if the issue with my vehicle was related to this and was told yes, that this was the first step in Kia's protocol for the issue. I raised concern over driving the vehicle knowing that there is a possibility of engine failure or fire. He acknowledge the concern, but reiterated that this was all they would do for now. I asked for a copy of the repair/service protocol and was told he would try to get me one. Am scheduled to pick up vehicle in a few hours and am sure there will be more issues & concerns to follow.
Jan 04, 2023
My car is exhibiting the same issue as the recall below but not on my VIN #. I have an open case with Kia Consumer Affairs which has been open for a couple months with zero feedback. I do not feel safe driving the car but as it stands I have no choice but my car as shown below and I was also told at the Kia dealership I purchased it from that it will need a new engine. Recall Subject: Engine and Engine Cooling:exhaust System:emission Control:catalytic Convertor Report Receipt Date: 02/22/2019 NHTSA Campaign: 19v120000 Summary Kia motors america (kia) is recalling certain 2012-2016 kia soul vehicles equipped with 1.6l gasoline direct injection (gdi) engines. high exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Consequence Piston damage may result in an engine stall, increasing the risk of a crash. a broken connecting rod may puncture the engine block allowing engine oil to escape. the leaking oil may contact the exhaust, increasing the risk of a fire. Remedy Kia will notify owners, and dealers will upgrade the catalytic overheating protection engine control unit logic to prevent overheating of the catalytic converter. in addition, the catalytic converter will also be replaced if it has been damaged. depending on the extent of any damage, the engine may also be replaced, free of charge. the recall began april 17, 2019. owners may contact kia customer service at 1-800-333-4542. kia's number for this recall is sc176. Notes Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.
Jan 30, 2022
+ 11 more complaints for this component
FUEL/PROPULSION SYSTEM
14 complaints
I’m reaching out as my Catalytic Converter is needing to be replaced due to being faulty and my vehicle per VIN is not included in this recall for some reason however it is the exact issue all of the others have that are included in it. I have only had my vehicle for a year and it is an extremely expensive repair so I am asking if there is any help for this issue because I need it as well just as everyone else who has a recall for this issue
Jul 14, 2025
2 years ago Kia had a recall on the catalytic converter that I found out about after my car displayed the engine light and shut down and would not drive. I had to tow it and they told me it was the catalytic converter but it had a recall. I took it to Kia and They said they replaced it but I'm not sure they did it properly, as I drove to Sarasota and the engine light came on I pulled over and let the engine cool and continued on with no problems until on my way back it did the same. I called the dealership but they told me it was fine. Now I'm driving today to the bank and on the way back the car would not drive faster than 5 mph!!! I drove back the couple miles to the mechanic beside my warehouse and he said it's the catalytic converter as it was extremely hot. I called the dealership and they said there is no warranty
Jun 05, 2025
Vehicle was taken to Clovis Kia to address recall NHTSA# 23V218 (SC267). Kia was unable to fix the issue and ordered a battery pack replacement (they replaced the current battery pack 2 years and roughly 20K miles previously). New battery pack was installed and the system still does not function properly. Multiple error codes present and car is undriveable. At the 1 month mark we demanded a loaner vehicle. They swapped the loaner for another one when the car neared 5k miles. After 4 months, our vehicle is still not operational. in 4.5 years of ownership, the car has sat at Kia Clovis for 6+ months to address multiple battery issues, safety recalls and electrical issues. We have requested updates and information but Kia corporate is not responsive. So we have documented for a California Lemon Law buyback and sent a demand message to Kia to buy back the vehicle since they can't return it to us in the same or better condition than when we dropped it off. The last in person conversation was to let us know the new loaner should be brought back when we've put 3K+ miles on it so they can trade it again. (it was obvious they had little faith in our car being repaired)
May 09, 2025
Catalytic converter failing. First began failing in December 2023. Took to have serviced. Told to put cataclean in my gas tank. Check engine light went off. Check engine light came back on again. Same code for catalytic convertable. Was told that it was a possible O2 sensor, or possibly be the catalytic converter. Then I was notified other 2016 Kia soul have had the exact same issue with a faulty Cadillac converter failing and effecting performance and causing engine damage. This was a Kia dealership that notified me of this. However even though I have a 2016 Kia soul, and there’s already a recall on Catalyatic converters for 2016 Kia soul, I was told I’d need to pay out-of-pocket for a new catalyatic converter because my car wasn’t on the recall list. Other models the 2016 Kia soul have also failed. The recall needs to be extended to all models of the 2016 Kia soul. This is a bigger issue than Kia is admitting. Because the dealerships all know that the 2016, Kia souls have faulty catalytic converters. The dealership sold me the 2019 Kia soul back in 2021 and did not reveal that. There was a major issue with the catalytic converters for all the Kia soul 2016 models. They simply told me there were no recalls, but that didn’t mean that it wasn’t gonna pop up with issues for this model because they’ve had issues. Of course this was not revealed by the sales person, but rather the service department manager when I begin having issues with my 2016 Kia soul for other things. Now the catalytic converter in my car is going out, but it should be a part of the recall, because it is causing issues for not only the O2 sensor, but the car in general.
Feb 05, 2024
6/26/23 found I had a fuel leak on top of gas tank. Didn't get fixed until the next day. Drove home just to discover a 2nd leak at the hose the following day the 29th. The dealership,that I actually work at, told me to drive it as is until the backorder part comes in approximately 3-5 days. It's now the 5th of July and it is not fixed. I'm asthmatic and have COPD and live in Florida.
Jul 05, 2023
+ 9 more complaints for this component
POWER TRAIN
13 complaints
There is an active recall on 2016 Kia Catalytic Converters. I was told my VIN is not included, even though I have this make and model. The car consistently struggled at 60 MPH, and was driving rough at lower speeds, but randomly. I had to travel no more than 45-50 MPH. This was dangerous since i was on the Highway when the car started to struggle at 60 MPH. Kia said my Catalytic Converter is clogged and not fixable, I needed a new one. The car only has 80K miles, I bought it Certified from Kia.
Aug 06, 2023
It been buckling at low speeds, acceleration is not consistance with how much gas I press. If I have the car at stop sign or red light. It completely stalls out with the battery and oil light comes on. This happen 5 times in a 40 minute drives it would have happen more if I didn't notice it was happening cause of the issue was going on at lower speeds. I notice the heat was higher, also was fumes coming into the car while on highway. There was a moment where the car started to stall on highway, but quickly regain. Very stressful and dangerous situation.
Feb 05, 2023
Check engine light came on and I had it read. It came back as P050A - Cold Start Idle Air Control System Performance. I saw online that there is an existing service action fix: SERVICE ACTION: 1.6L GDI WITH MIL ON DTC P050A ECM LOGIC IMPROVEMENT (SA485). The dealership informed me that although my car is a 2016 Kia Soul it isn't part of this service action. However, seeing as how I am getting the check engine error code associated with this service action fix, I believe that my vehicle SHOULD be included.
Jan 30, 2023
The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that due to the transmission failure, the vehicle would not allow the contact to shift gears. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with some loose wiring needing to be repaired. The vehicle was repaired however, the failure recurred. The contact then took the vehicle back to the dealer where it was diagnosed with the transmission needing to be replaced. The vehicle was repaired but the failure recurred. The contact then took the vehicle back to the dealer for the third time where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V120000 (Engine, Engine and Engine cooling). The manufacturer had been informed of the failure and informed the contact that they would contact the dealer. The failure mileage was approximately 77,000.
Jul 08, 2021
LAST YEAR I TOOK MY CAR TO A LOCAL DEALERSHIP TO REPROGRAM THE PCM DUE TO THE RECALL NOTICE RECEIVED IN THE MAIL RELATED TO THE CATALYTIC CONVERTER OVERHEATING ISSUE. EVER SINCE I GOT THAT DONE, I NOW EXPERIENCE VERY HIGH IDLE IN COLD TEMPERATURES. THERE WAS NO CHECK ENGINE LIGHT SINCE LAST YEAR UNTIL TODAY WHEN IT DROPPED BELOW 50 DEGREES. THE CODE IS P050A AND KIA HAS NO RESOLUTION TO THIS PROBLEM.
Jan 02, 2021
+ 8 more complaints for this component
STEERING
13 complaints
Driving around curves my car slows dramatically and traction control light comes on. I have no ability to steer at this point until the car “breaks free” and allows acceleration again. It’s as if the ABS system kicks on all on its own. The sound it makes is as though the brakes are kicking in to slow the vehicle. It almost comes to a stop on curves. Steering intermittently loosens on its own while driving and I lose controlled steering as there is a lot of play in the steering wheel. Then it will tighten up again as if it’s a brand new car. There is an occasional pop noise but it’s not constant and doesn’t make the sound when driving at speeds greater than 40mph. No other sounds are present. I contacted Kia as they placed a set screw in the steering for a pinion plug recall repair to keep a nut from backing out and this was not properly documented by the previous service department per the new management. There were no images of the repair that was done and no notes in the repair log according to the young lady I spoke with. No evidence of a repair other than being marked in the system.
Apr 04, 2023
The contact owns a 2016 Kia soul. The contact stated while driving 80 MPH with the cruise control feature engaged, the feature independently deactivated and the vehicle decelerated to 60 MPH. The contact stated that after the cruise control feature was disengaged the vehicle was veered to the side of the road. The contact then drove the vehicle 40 MPH back to the residence. The vehicle was then towed to a dealer where it was diagnosed that the steering angle sensor needed to be recalibrated. The vehicle was repaired but the failure reoccurred. The contact stated that the failure persisted, and the check engine warning light was illuminated. The vehicle was taken to another dealer; Hyman Bros Kia (11901 Midlothian Turnpike, Midlothian, VA 23113) where it was diagnosed that the vehicle was consuming an excessive amount of engine oil. The vehicle was not repaired. The contact stated that a quart of oil had to be added every other week. The manufacturer was notified of the failure. The failure mileage was approximately 57,000.
Mar 16, 2023
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the steering wheel was shaking. There was no warning light illuminated. The contact stated that there was an abnormal cranking noise coming from the steering wheel. The contact took the vehicle to an independent mechanic where the failure was linked to NHTSA Campaign Number: 17V608000 (Steering). Neither the manufacturer nor the dealer was notified of the failure. The vehicle was not repaired. The failure mileage was 112,694.
Oct 24, 2022
The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed and making a turn, she heard a creaking sound coming from the steering wheel. The vehicle was taken to the dealer and the mechanic stated that no failure was found. The vehicle was then taken to an independent mechanic who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 17V608000 (Steering). The vehicle was not repaired. The dealer and the manufacturer were contacted and confirmed that the VIN was not included in the recall. The failure mileage was 81,900.
Aug 03, 2022
It suddenly didn't want to turn and made me wreck it and bent the tie rods or something
Jun 27, 2021
+ 8 more complaints for this component
AIR BAGS
11 complaints
AIRBAGS DID NOT DEPLOY
Nov 14, 2025
STEERING WHEEL AIRBAG DID NOT DEPLOY DURING AN ACCIDENT. THE SIDE AIBAGS DID DEPLOYED. CAR WAS GOING 55MPH AND COLIDED INTO ANOTHER CAR WITH FRONT PASSENGER SIDE TOOK MAJORITY OF THE FORCE.
Oct 15, 2024
Airbag Control Model malfunction discovered during diagnostic test at inspection and confirmed at service center. Must be replaced. Safety compromised as airbag may not deploy in an accident.
Jul 14, 2022
ON OCTOBER 28, 2020 I HAD A BOX TRUCK SLAM THE BRAKES IN FRONT OF ME CAUSING ME TO REAR END THEM GOING APPROXIMATELY 25/30 MPH. THE FRONT OF MY KIA WAS SMASHED INTO THE ENGINE AND AIRBAGS DID NOT DEPLOY. I HAVE SUSTAINED MAJOR LONG TERM INJURIES DUE TO THE AIRBAG NOT DEPLOYING.
Nov 24, 2020
I WAS REAR ENDED ON THE 91FREEWAY IN CALIFORNIA.I WAS ALMOST AT A COMPLETE STOP DUE TO TRAFFIC.I WAS HIT SO HARD FROM THE BACK THAT I WAS THROWN INTO VEHICLE IN FRONT OF ME.MY DAUGHTER AND I WERE IN THE CAR.MY CAR IS A TOTAL LOSS.NOT ONE SINGLE AIR BAG DEPLOYED.BUT BY THE GRACE OF GOD WE ESCAPED WITH MINOR INJURIES.BY THAT I MEAN WERE ALIVE.
Aug 09, 2020
+ 6 more complaints for this component
ELECTRICAL SYSTEM
10 complaints
When the steering wheel tilt is adjusted while driving, the vehicle experiences a complete electrical shutdown — dashboard goes black and the engine may shut off. Electrical power may return when the steering wheel position is changed again. Because this involves a total loss of power while the vehicle is in motion, I am concerned about driver safety and would like this addressed as soon as possible.
Dec 13, 2025
Inhibitor Switch has to be replaced. 2017 vehicles had a recall, dealership wants 747.00 to fix same when a recall for same a year later?
Sep 23, 2025
The battery on this vehicle is absolutely worthless. If tales 8 hours to charge and on a full charge it will get 37 miles. The dealership refuses to replace it and the I owe over 10k on the vehicle.
Dec 22, 2024
The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 40 MPH, the battery, steering, and ABS warning lights were illuminated. The steering wheel then seized. The contact stopped the vehicle in the left lane of the highway when another vehicle sideswiped the passenger side of her vehicle and fled the scene. The air bags did not deploy. The contact experienced sore body pains, but medical attention was not received. No police report was filed. The contact activated the hazard lights, and the vehicle shut off after an hour of idling. VDOT arrived on the scene and attempted to jumpstart the vehicle, but the vehicle was unable to restart. The vehicle was towed to the dealer, where it was diagnosed that the alternator and battery needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Mar 22, 2024
The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was not calculating accurate EV range and was fluctuating abnormally. After closer observation, the contact became aware that the vehicle was unable to reach a FULL charge and would only reach 80% charge. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the charging system. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V218000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 33,000.
Sep 26, 2023
+ 5 more complaints for this component
EXTERIOR LIGHTING
10 complaints
I leave for work early in the morning and several times the lights would start blinking and go out. The lights would come back on after blinking again. There were no warning signs and it makes me scared to drive the car. I took the car to a mechanic who told me he checked the recall list. My state does not require an inspection and I have not talked to my insurance company cause I need to and want to hear from KIA. A coworker told me he think it could be in the turn signal. I just need KIA to check my car for a recall or maybe try to check it for a defect.
Feb 11, 2025
For the 4th time in a year, my headlights automatically turned on while vehicle was parked. I have the headlights set to turn on/off when vehicle is started or shut off. I do not have a DLR options to set the lights to. All four times the vehicle started and I have no idea how long lights were off. Two of the 4 times, I noticed they were on in the middle of the night. The other two times, the neighbor texted me during the day, while vehicle had been parked, for hours and or a few days, and said I should check my lights and when I did, they were on. I rarely drive at night and have read some owners of a Kia Soul have experienced their headlights automatically turning off without notice while driving at night. I am sure most people would not notice or have a clue that there headlights turned off during the daytime by their selves, I know I wouldn't especially since the lights seem to turn on/off by themselves without any notice.
Aug 10, 2024
I am experiencing the same headlight problem as has been reported for 2014-15 Kia Souls. Mine is a 2016 Kia Soul. The headlights go out intermittently when turning a corner or when signalling for a turn. I had it diagnosed at my dealership and they stated it was the Multi-function Switch that was mentioned as a recall for 2014-2015 Souls on your webpage. The dealership said there is no recall and Kia Corporate says the same thing, but the NHTSA states there is a recall and describes the exact problem right down to the Multi-function switch the dealership told me was bad.
Dec 29, 2023
RIGHT TURN SIGNAL ALWAYS FLICKERS DURING USE. I CHANGE THE TURN SIGNAL BULB MONTHLY BUT IT NEVER LAST MORE THAN A FEW DAYS WORKING IF NOT AT ALL. I HAVE CONFIRMED THERE IS NOTHING WRONG WITH THE BULBS AS I HAVE CHECKED THE BULB WITH THE LEFT SIDE.
Dec 05, 2021
Low-beams will not turn on in any position, while the high-beams continue to function. I was able to use the high-beams to get me home but not having access to low-beams is dangerous.
Sep 02, 2021
+ 5 more complaints for this component
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
10 complaints
I had recently acquired my 2016 Kia soul from a used dealership, and as I had gotten it, inspected by a mechanic, the back rear brake was locked. The Penrod was missing on one of them, and my driver side door lock was broken and I thought that was simple issues that could be repaired. You know that’s a used car whatever as I started driving it not even a month later I start feeling heavy acceleration when barely hitting the gas and trying to shift because it is a manual and loss of power on first and second gear, like it was going to stall out without even rubbing the RPMs to get it to move. I did some research found out that there was multiple recalls on the catalytic converter and it’s causing a fire the ECUs and also the antitheft system so I am a single mom. I work constantly and my only vehicle with 4kids, so a full month mark my Oil light all of a sudden started coming on but flickering I pulled over there’s no smell of burning oil no leaks no high temp I checked my oil stick. It was fine a thick drip on it. I Thought everything was fine, but the light still kept coming on and flickering when I would accelerate it would go off when I would decelerator push clutch in it would stay. I called kia dealer had it taken, did the recall orders on it but they told me they wouldnt do an oil check or do a code diagnostics for it unless I paid over $200 for just that diagnostics after they did all the recall orders I picked up the car over a day later. started having misfires the car was driving worse then when I took it to the dealership, i would drive up hill I’d lose power. Shifting gears from 1-4 it sounds like the whole engine was shaking like it was gonna fall out of the car I called the dealership and told them what was goin on. They were really rude to me and told me an hour later it was throwing codes of misfires an again have to pay for it, they stated the oil an misfires werent their fault doin the recalls. ECU an ANTITHEFT, I am worried for my kids safety!!!!!
Mar 14, 2024
The catalytic system began breaking apart and throwing an engine light error. The system progressively got worse until it lead to complete failure not allowing the fuel system to work nor the vehicle to be able to accelerate.
Jul 11, 2023
The vehicle contains a defect related to motor vehicle safety or does not comply with an applicable federal motor vehicle safety standard ENGINE REPLACED THRESHOLD REPLACED CATALITIC CONVERTER BLEW ECU COMPLETED AIRBAG WARNING DOES NOT CLEAR INACCURATELY REPORTED/ COMPLETED VEHICAL MALFUNCTIONING LOSS OF POWER
Mar 07, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Cadalic converter we clogged due to carbon emissions. Oil is low and light flashes when below 15 mph even though the oil was changed at a Kia dealership less than 3 weeks ago. Oil leak is visible on engine. The car will also shake and jerk when driving. It would be available depending on the day. How was your safety or the safety of others put at risk? My wife and kids have been stuck on the road twice now due to this issue during heave traffic. The car started shaking and my wife had trouble controlling the car. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership said the issue was with the gdi (gasoline direct engine), that it was clogged due to heavy carbon emissions and needed to be cleaned. We paid for the cleaning and sill have the problem. They also stated they have seen this issue before. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes the dealership has looked at the car. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The oil light will flash on and off. So the engine like will come on at times.
Oct 01, 2022
Three issues: 1) Upon stepping on the gas from a stop, the car often takes 4 or more seconds to actually move. This more than once has gotten me almost hit in the back by the other cars. 2) The car often makes "tractor noises" that are extremely loud and annoying. 3) The mechanic at the shop I took it to said that there's a crazy amount of oil going though the exhaust system. This could result in hat accumulation in the engine and jam it up (at best) or actually lead to a spontaneous fire. I am afraid of getting stranded so I haven't been driving very much. The KIA dealership said that there's nothing they can do. are you kidding me?
Sep 02, 2021
+ 5 more complaints for this component
STRUCTURE
9 complaints
The paint of my white Kia Soul 2016 has been peeling on the cars hood, roof, doors. It gets worst every day. I checked for paint recalls but there is no recall at this time.
Aug 19, 2025
PAINT PEELING EXTENSIVELY TOP, HOOD, SIDES. PRIMER SHOWING IN THOSE SPOTS AND RUST BEGINNING TO SHOW
Jan 31, 2025
On Saturday, [XXX], I was driving from Daytona Beach to our home in Melbourne, Florida. The time was about [XXX]. The weather was characterized by strong and constant rain for the first 25 minutes of our trip home. The next day I noticed many areas on the roof and the rear driver's side quarter-panel where the paint had de-laminated. Our insurer denied a claim of weather related paint failure. Since then, I have examined scores of claims regarding premature paint failure on Kia vehicles. The descriptions of the paint de-lamination, as well as the proffered photos are/were identical to the paint failure on my Kia Soul. The passenger's side of the vehicle was repaired .and repainted following a 2022 deer strike in South Carolina. That whole repainted area was totally unaffected by the strong rain storm experienced on [XXX]. Only the original Kia factory applied paint exhibited multiple de-lamination failures. The paint designation is '1D'. Kia needs to steps up and take appropriate responsibility for the failures of their paint finishes. This vehicle is mostly garage kept. My wife and I are retired and this vehicle is always at home unless we are on an errand or Doctor's appointment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Nov 15, 2024
Paint started peeling on the side mirrors, door handles within the last year and seems to have progressed really quickly. They are bubbling, cracking and then just chipping off to reveal the unfinished layer underneath. This seems like it will expose the car body to more elements and encourage rusting. I'd like to avoid that.
Sep 27, 2024
Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem
Aug 01, 2024
+ 4 more complaints for this component
VEHICLE SPEED CONTROL,ENGINE
8 complaints
2016 KIA SOUL- While driving, vehicle lost power, check eng light came on and vehicle would not accelerate, engine started making noise- pulled over and shut car off. Had vehicle towed to independent shop and was diagnosed with bad catalytic (manifold) convertor- they changed oil and filter and also found metal in oil, which I never experienced till this incident- upon research i found that there was a recall on that convertor, i called dealer, had towed there- diagnosed as convertor, was told covered one day, then called next and told it was not. Evidently, looking at reviews and complaints, there are many people driving 2016 kia souls that were not covered under this catalytic recall. Seems that Kia never fixed the original issue. Warning DON'T BUY A KIA- I have contacted Kia customer care, case [XXX] and they have said car did not have recall and are not giving any assistance. To edit, this is [XXX] vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 19, 2025
The contact owns a 2016 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle stalled. The vehicle failed to accelerate to highway speeds. The vehicle continuously went into LIMP Mode. The message for rod bearing failure was displayed on the display screen. The contact used a code reader and reset the system. While driving at an undisclosed speed, the check engine warning light illuminated. The knock sensor message was displayed. The contact called the local dealer and was informed that the vehicle had a salvage title and declined to perform the service. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Oct 24, 2024
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Jan 24, 2023
The contact owns a 2016 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle went into limp mode with reduced speed. The contact stated that while driving approximately 73 MPH the vehicle decelerated to 43 MPH. The vehicle lost power and shut off. The vehicle was taken to the local dealer where an oil change was performed. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred. The vehicle was taken to another local dealer; Kia Country of Charleston (2361 Savannah Hwy, Charleston, SC 29414, (843)573-2300) where the code was reset. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 60,000.
Dec 21, 2021
My newly permitted driver was driving when after crossing highway my car all of sudden was halted to an almost complete stop. the motor stalled in the middle of the highway, thankfully no oncoming traffic was coming. I took the vehicle to mechanic and they said i could have a recall on catalytic converter, called dealership and they state that my car was not in the recall. However my car did exactly what the recall states. now i'm looking at anywhere from 2000-3000 to fix my car is only 5 years old with 75,000 miles. I'm a very dissapointed customer as i was looking to purchase the new telluride however I think I will stay clear from all Kia Products. Concerned Customer LA
Sep 09, 2021
+ 3 more complaints for this component
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
8 complaints
While driving my 2016 Kia Soul Plus on the highway, smoke began coming from the rear of the vehicle. Within seconds, flames were visible. Other drivers flagged me down, and I was able to pull over. I evacuated three dogs from the car, but the vehicle quickly became engulfed in flames and was a total loss. The fire department responded and extinguished the fire. There were no warning lights or unusual performance issues immediately before the fire started. The vehicle had not been modified and was in regular use. This incident posed a severe risk to my safety, the safety of my pets, and others on the road. My VIN currently shows no active recalls, but Kia has issued recalls for engine and electrical fire risks in other Soul models. The fire appears related to engine, electrical, or fuel system malfunction. I strongly believe this defect should be investigated for inclusion in Kia’s fire-related recalls.
Aug 22, 2025
Within the first year of purchase, vehicle was emitting large amounts of smoke from tailpipe while going uphill while accelerating. The smoke would completely envelope the car behind. Mr. Friendly Kia (now Ken Ganley Kia) of New Port Richey, Florida, would not repair because "they could not reproduce the event in their shop". I made several requests to fix the problem. Vehicle eventually started to have lessened power upon accelerating from a stop light. Took it to other repair shops, since Kia wouldn't fix it, but vehicle did not produce any repair codes. Vehicle was always serviced with oil changes, etc. In 2022, with acceleration issue getting much worse, vehicle ran completely out of oil, but didn't produce any oil light or codes. Oil started appearing very dark, blackish. Late 2023, and several trips to repair shop later, still with no codes, vehicle started to exhibit periodic flashing oil light while driving, but upon oil check oil showed full. Vehicle does not seem to shift passed 2nd gear, and makes banging sounds below the middle passenger's side underneath the car if foot pedal is pushed more than halfway down. Vehicle would not accelerate over 40 mph, which reduced to 25-30 mph in Feb 2024. Very dangerous! Gas mileage dropped to around 5-10 mph. Took it to the shop again, and no codes. Replaced parts piecemeal such as spark plugs, coils, battery, etc. All along, still producing the periodic smoke out of the tailpipe. Called Ken Ganley Kia again in Feb 2024. They said they have never heard of this problem happening to a Kia Soul and it would cost $180 to diagnose. They also tried to upsell several hundred dollars of "flushes". The vehicle is available for inspection upon request. The problem has been independently confirmed, just unknown what the problem is? It is very dangerous to drive 25 mph, but even more dangerous that the vehicle isn't producing even basic warning lights, let alone isn't producing codes on repair shop code readers.
Mar 19, 2024
INCIDENT: [XXX] Driving from [XXX] to [XXX] Notice a slight gasoline smell in the car. I figured it was traffic smog. [XXX] I noticed the inside of the car still smelled of gasoline. Looked up on Google to see if this was an underlying issue. My quick search led me to believe that it was severe. Firestone Complete Auto Care [XXX]: After a quick lookup on Google, I called my local Firestone via Bluetooth to see if they had an opening today. When I talked to a worker describing my concerns, they told me there were no openings that day and that tomorrow ([XXX]) they were available. I booked an appt for [XXX] at 10 a.m. When I finished talking to FireStone, I was driving through [XXX] . Driving through [XXX] to get back home ([XXX]): I stopped at a light that intersects between [XXX] and [XXX]. I noticed that the hood had smoke coming out and saw flames. I quickly grabbed my important belongings and tried to direct traffic behind me to go around me. I called 911, gave my location, and described the incident, and then they called the fire department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 01, 2024
Ive gotten 3-4 tuneups every year for the past 4 years. Each year the car randomly shuts off and start running rough they change the coil packs and the spark plugs but every year I drive locally and not far yearly but I still have to get tune ups, 3rd party insurance and state farm spent a total of 12-14k of electrical wiring the doors were controlling the A/C the lights would flicker when trying to turn on A/C. The windows stopped working wouldnt go up or down, the A/C heat wouldnt work this was work everything new and rewired Kia of Anderson kept the car for 4-5 weeks and I had to turn around 2 days later bring it back because the doors and A/C and heat repeated the same thing, they changed the door panel on driver side and 4-5 months ago A/C heat stopped working randomly while my kids were waiting on bus one moring and couldnt use the heat...contacting Kia they said they were booked for a couple of weeks then, I would call get voicemails over and over and then I finally drove up there and they stated it may be the air resistor but then, under the car i hit a ditch where road work was being done on a one way in one way out street for 3 months cause the already loose muffler to cause the rest of the vehicle to not work. The A/C when on my son nose bleeds everytime if we are in the car for longer than 45 min to an hour. My daughter get migraines headaches dizzy spells when A/C heat is on, so do i. Also there is a random weird smell randomly off and on not everyday but atleast 12 days out of the month...scared to drive the car sometimes. Last week twice the car shut off once on the bridge randomly and then turned back on. Also, if i drive the car for more than 30-45 min my left leg swells with fluid never happened in any other vehicle...random devices can connect to my radio without me authorizing it..strange but i can wake up and have to delete a Windows or MAC desktop from radio, when using the radio the same ads play over and over not sure why we have to turn it
Jul 08, 2023
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure. Recall consequence Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. Recall action Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Aug 16, 2022
+ 3 more complaints for this component
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
6 complaints
Kia 2016 died in mid traffic, would not switch out of 1st gear as an automatic, on a major road in Texas, no warning lights etc. Could be Transmission or Catalytic convertor.
Aug 19, 2025
CATALYIC CONVERTER IS DAMAGE
Jun 12, 2025
2016 KIA SOUL /W 2.0 LITER LONG BLOCK ENGINE. APPROXIMATELY 85K MILES AT THE TIME OF ENGINE FAILURE DUE TO SPONTANEOUS OIL LOSS. VEHICLE HAD BEEN WELL MAINTAINED WITH REGULAR OIL CHANGES. DEALERSHIP AND KIA CORPORATE REFUSE TO PROVIDE ANY CONSIDERATION THAT THE FAILURE IS DUE TO MFG. DEFECT DESPITE NUMEROUS REPORTED INCIDENTS OF THIS EXACT FAILURE.
Mar 07, 2021
WHEN I ACCELERATE MY CAR MAKES A LOUD HUMMING NOISE AND WILL NOT SHIFT - THEN WHEN IT FINALLY DOES SHIFT IT FLUCTUATES SPEED AND DOESN'T MAINTAIN SPEED. IT'S NOT SAFE GETTIN ON THE EXPRESSWAY OR WHEN YOU CHANGE LANES AND TRY TO KEEP UP WITH TRAFFIC AROUND YOU. AT FIRST IT WOULD BE SOMETIMES. NOW IT IS MORE CONSTANT
Jan 17, 2021
DRIVING TO WORK FROM LUNCH MY CAR STALLED AND THEN COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE ENGINE LIGHT STARTED FLASHING AND THEN MY CAR STARTED TO MOVE AGAIN BUT IT WAS SLUGGISH AND SLOW. IT WONT GO PAST 45 MILES BEFORE SLOWING ALL THE WAY DOWN. I HAD GOT MY CAR RECALLED THREE DAYS BEFORE, THEY SAID NOTHING WAS WRONG WITH THE ENGINE/TRANSMISSION AT THE TIME OF THE RECALL. NOW THREE DAY LATER MY CARS STUCK IN LIMP MODE SHOWING A P0326 CODE.
Mar 22, 2020
+ 1 more complaint for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
6 complaints
Unknown
Aug 18, 2025
Car cuts off when idling. I took it to the mechanic several times and they produced the issue once but could not diagnose and would give it back to me at no charge. When it cuts off the RPMs will sometimes stay at 0 even when I start the car again. Sometimes the check engine light will come on along with the traction light. Mechanic said it shows catalytic codes but said nothing is wrong with catalytic converter. They said they can’t find anything wrong to warrant repair. The check engine and traction control lights stay on and then go off randomly. The car cuts off at stop lights and today it cut off when I was turning right at a stop sign. I was already out in the road and someone was behind me. Thankfully no one was coming down the road at full speed. I am afraid to drive the car but no one knows what is wrong with it or how to fix it.
Apr 15, 2023
Catalytic Converter kept getting hot, was at dealership for a recall on engine in May 2022, light kept coming on and off. October 3, 2022 broke down on freeway for the Catalytic took to mechanic spent $1200 for repair on Catalytic converter, oil and spark plugs, within a day kept burning oil, by Sunday, October 23, 2022 broke down on freeway again and engine fried and burned piston #2 - I have many receipts for oil changes every 3k miles, always keep car maintained and have a notebook for everything I have repaired. The headlights and brake lights went out a month ago and never did get the brake bar light replaced. The passenger window motor is shot and the airbag light is on. Currently, it's at the dealership parked and I am waiting for Corporate to give a go ahead to say it's a go to fix it, and I'm missing work and will loose my job without having a car. So I am asking why is my car not on the recall list if I am having the same issues as the recalled 2016 Kia Souls are having. I haven't had the car very long and I had a 2009 Kia Sportage LX that is still going over 330k miles it's way better than these Souls. They all need to be sent back to the dealership and destroyed. Shame on Kia Corporation for allowing these 2016 cars on the market and shame on the Dealership to sell me this car back in August 2019. People are out here struggling and only shows the Corporations stay strong and the little guys loose. What kind of crap is that? Why isn't my car on the VIN RECALL LIST? PLEASE TELL ME? I'M JUST LUCKY THE CAR DIDN'T START FIRE, BECAUSE IT BURNED PISTON #2
Nov 02, 2022
my car starting making knocking noises and as im on the interstate my speed was 70 but I was not going 70 and I never had any trouble out of my car
Jul 13, 2022
CHECK ENGINE LIGHT ON MORE THAN OFF OR SO IT SEEMS. ENGINE CODE P0S0A. DEALER ATTEMPTS TO FIX. CODE COMES BACK
Mar 09, 2021
+ 1 more complaint for this component
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
5 complaints
I purchased this 2016 Kia Soul from a dealership in April, 2024. On [XXX], I was driving on a residential street when I heard an explosion. Smoke poured from the back of the car and from under the hood. I tried to stop, but the brakes failed. I put the car in park, but it would not stop. I finally put the emergency brake on and it stopped. By this time, the car was basically a fireball. I had to get out by stepping through fire. I inhaled smoke from the burning and melting elements of the vehicle. The fire department arrived quickly, but it took 10-15 minutes to put the fire out. I have since learned that Kia knew of the problem and there was a class action suit against them, which it is too late for me to file a claim on. As [XXX] , I am very concerned about the situation. My insurance payout won't be enough to replace the car and I am unable to secure a loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 18, 2024
My car just stopped without warning.. Kia dealership states it need a catalyst converter and 02 sensor.. no engine light came on.. it just stopped.. after they put an software for 50000 incase the engine fail.. well my catalyst converter fail.. without any warning
Jul 31, 2021
AFTER TAKING MY CAR INTO THE DEALERSHIP FOR A RECALL AND AN UPGRADE TO COMPUTER SOFTWARE, I WAS TRAVELING ON THE HIGHWAY AT 65 MPH AND LOST POWER TO THE ENGINE WHILE IN THE MIDDLE LANES OF TRAFFIC. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, AND UPON THE COMPLETION OF AN INSPECTION, THEY SAID THE VEHICLE IS SAFE TO DRIVE AND POWER WAS RESTORED. I WAS NOT OFFERED A LOANER CAR, AND HAD TO WALK OR USE PUBLIC TRANSPORTATION FOR SEVERAL DAYS. I AM NOW EXPERIENCING THE SAME ISSUE AGAIN. I CANNOT TRAVEL OUT OF TOWN WITHOUT THE POSSIBILITY OF THE SAME THING HAPPENING AS A SAFETY MECHANISM TRIGGERS. I HAVE TO FIND MY OWN MEANS OF TRANSPORTATION AND ONLY TRAVEL LOCALLY. IF THIS HAPPENS AGAIN WHILE ON THE HIGHWAY WITH MORE TRAFFIC I COULD BE INVOLVED IN A VERY SERIOUS ACCIDENT. THEY HAVE ALSO NOT OFFERED ANY FORM OF COMPENSATION FOR MY TIME LOSS WITH MY VEHICLE. THIS IS VERY DIFFICULT TO DEAL WITH FROM DAY. WHEN THE SAFETY MECHANISM TRIGGERS, THE VEHICLE WILL BARELY DO 35-45 MPH. IT TAKES MORE THAN 15 SECONDS TO ATTAIN THAT SPEED WHICH IS NOT SAFE IN HEAVY TRAFFIC OR MODERATE TRAFFIC. THE CAR WILL START AS NORMAL; HOWEVER, WITH TRYING TO TAKEOFF THE VEHICLE WILL NOT ACCELERATE AS NORMAL. PRIOR TO THIS 'UPGRADE' THE VEHICLE NEVER HAD ISSUES WITH ACCELERATION.
Feb 27, 2021
WHEN I CALLED THE DEALERSHIP ABOUT THE CODE THAT POPPED UP WHEN I USED MY READER TO READ THE CHECK ENGINE LIGHT THAT POPPED UP TWO DAYS BEFORE THANKSGIVING. IT SAID IT WAS THE CATALYTIC CONVERTER. THE KIA LADY TOOK MY VIN AND SAID THERE WAS NO RECALLS BUT EVERYONE WITH MY CAR WAS CALLING IN ABOUT IT. AND THE PART ITSELF IS 1200 DOLLARS. HOW MANY OTHERS HAVE TO GO THROUGH THE EXACT SAME THING WHICH ALSO SAYS IT CAN RESULT IN LOSS OF CONTROL. AS A MOTHER WITH A TODDLER WHO CHOSE THIS CAR BASED ON ITS AFFORDABILITY AND SAFETY FEATURES. THIS IS UNACCEPTABLE. THERE NEEDS TO BE AN ISSUE RECALLED IMMEDIATELY. THE CAR IS A 2016 KIA. THERES SHOULD BE NO REASON THAT I WOULD HAVE TO PAY 3000 DOLLARS TO REPLACE A PART THAT EVERYONE'S HAVING TO REPLACE OR YOUR CAR WILL LITERALLY BREAK DOWN FOR GOOD. THE PO50A CODE.
Dec 14, 2020
CATILAC CONVERTER. KIA REFUSED TO FIX SAYS NOT A RECALL. BUT 2017 KIA MANUFACTURING SAYS IT'S A RECALL AND NOW MY CHECK ENGINE LIGHT APPEARS AND THAT NEEDS TO BE FIXED
Sep 26, 2020
SERVICE BRAKES
5 complaints
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the brakes failed to work as needed. The brake warning light was illuminated. The contact was able to safely pull the vehicle over. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in any recalls. The failure mileage was approximately 85,000.
May 21, 2024
i BOUGHT A 2016 kIA sOUL WITH 52.000 MILES ON IT SOME TIMES WHEN I PUT IT IN dRIVE IT BACKS UP.
Aug 21, 2023
FOUR CAR COLLISION, KIA SOUL 2016 WAS THE FIRST CAR. SLOWING DOWN FOR A RED LIGHT ON A CITY STREET, BREAKS DID NOT WORK. THERE WERE NO SKID MARKS ON ROAD. NO ONE WAS CITED DURING THE ACCIDENT, OFFICERS ON SITE HAD BELIEF THERE WERE OTHER COMPLICATIONS RATHER THAN DRIVER NEGLIGENCE.
Nov 18, 2020
THIS IS AN ELECTRIC KIA SOUL. I DROVE THE CAR INTO THE GARAGE. PUT IT IN PARK AND TURNED THE CAR OFF. I NORMALLY PUT THE PARKING BRAKE ON. I OPENED THE CHARGING DOOR BUT DID NOT PLUG IT IN IMMEDIATELY. I TOOK GROCERIES INTO THE HOUSE AND RETURNED FOR MORE. AS I WALKED BACK INTO THE GARAGE IT LOOKED LIKE THE CAR LURCHED BACKWARD. IT MOVED 2 FEET BACK AND WOULD HAVE HIT THE GARAGE DOOR IF IT WAS CLOSED. MAYBE IT ROLLED AND THEN CAUGHT ITSELF AND LOOKED LIKE IT LURCHED BACKWARD. THE GARAGE IS A NEARLY LEVEL CONCRETE SURFACE. I GOT BACK IN THE CAR. IT WAS IN PARK. I TURNED ON THE CAR TO MOVE IT FORWARD BUT BEFORE I DID, I CHECKED TO SEE IF THE PARKING BRAKE WAS ON. IT WAS NOT. I MAY HAVE FORGOTTEN TO PLACE IT ON WHEN I PULLED INTO THE GARAGE. I COULD NOT RECALL EXACTLY BUT I ALWAYS PUT THE PARKING BRAKE ON EVERY TIME I PARK THE CAR. THIS WAS SCARY BECAUSE IT ROLLED/LURCHED AT LEAST 2 FEET BACKWARD. I DID NOT SEE ANY ERROR/ALERT LIGHTS THAT THERE WAS A PROBLEM. I HAVE OWNED THE CAR ALMOST 2 YEARS AND PURCHASED A CERTIFIED PRE-OWNED CAR FROM AN AUTHORIZED KIA DEALER WITH AN EXTENDED WARRANTY. *TR
Apr 16, 2020
WHILE DRIVING IN REGENERATIVE BRAKE MODE AND COMING UP TO A STOP LIGHT, I LET THE REGENERATIVE BRAKE TO SLOW THE CAR TO AROUND 10 KM/HR THEN APPLIED THE NORMAL BRAKE TO SLOW DOWN THE REST OF THE WAY. THE BRAKE PEDAL DID NOT ENGAGE WHATSOEVER. I DID NOT FEEL ANY RESISTANCE AND THE PEDAL WENT ALL THE WAY TO THE GROUND. BECAUSE I COULDN'T STOP, I HIT THE CAR IN FRONT OF ME - LOW SPEED SO LUCKILY NO ONE WAS HURT. THERE WERE NO WARNING LIGHTS ABOUT BRAKE FAILURE EITHER BEFORE OR AFTER THE INCIDENT OCCURRED. PEDAL WAS FLOORED AND THERE WAS NO ACCELERATION, ONLY MILD DECELERATION (I.E. STILL FROM THE REGENERATIVE BRAKES PRESUMABLY) THUS I AM QUITE CONFIDENT THIS WAS NOT A CASE OF PEDAL MISAPPLICATION.
Jul 29, 2016
ELECTRICAL SYSTEM,ENGINE
5 complaints
Kia is refusing to repair a 2016 Soul subject to NHTSA recall No. 23V-218.
Apr 19, 2024
The check engine light came on a day after i bought the car and never went off it read for several code’s including a catalytic converter fuel cap timing solenoid all which I replaced and the light still was on after oil changes it was discovered there is a low oil condition and the engine needed to be replaced and a few months later the car stopped running and it needs a new engine the dealership knowingly sold that vehicle to me in that condition and they won’t even fix it.
Jul 19, 2023
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V389000 (POWER TRAIN, ELECTRICAL SYSTEM). THE CONTACT RECEIVED A COURTESY SERVICE AND SOFTWARE UPDATE. AFTER LEAVING THE DEALER AND WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER THE SIDE OF THE ROADWAY AND WAITED FOR APPROXIMATELY TO RESTART THE VEHICLE. THE VEHICLE RESTARTED HOWEVER, WHILE DRIVING, THE VEHICLE HESITATED AND FAILED TO EXCEED 40 MPH. THE VEHICLE WAS TAKEN TO OAKLAND KIA (2500 WEBSTER ST, OAKLAND, CA 94612, (888)871-7024) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DEEMED THE VEHICLE UNSAFE TO DRIVE. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Jan 26, 2021
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE HIS WIFE WAS IN A PARKING LOT WITH THE VEHICLE IDLING, THE VEHICLE STALLED WITHOUT WARNING. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE BATTERY AND STARTER FUNCTIONED AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.
Jun 08, 2020
I WAS GETTING READY TO MERGE ONTO THE INTERSTATE WHEN I HEARD NOISE COMING FROM THE ENGINE COMPARTMENT. WHEN I GOT ONTO THE INTERSTATE THE CAR WOULD NOT ACCELERATE, SO I PULLED OVER TO THE SHOULDER, AND THE ENGINE DIED. SMOKE WAS COMING FROM UNDER THE HOOD, AND TWO MEN IN TWO VEHICLES STOPPED AND OPENED THE HOOD AND FLAMES WERE COMING OUT FROM UNDER THE HOOD. THEY HAD WATER AND A FIRE EXTINGUISHER AND ALSO THREW SOME DIRT ON THE FIRE TO PUT IT OUT. THE VEHICLE WAS TOWED TO THE KIA DEALERSHIP WHERE IT WAS BOUGHT. THE INSURANCE COMPANY HAD THE KIA SOUL TOWED TO DENVER COLORADO TO HAVE THEIR AGENT LOOK IT THE KIA. IT WAS DECLARED A TOTAL LOSS AND WAS NOT AN ARSON FIRE. THE KIA DEALERSHIP FROM WHICH THE KIA SOUL WAS BOUGHT NEVER INSPECTED THE SOUL. ALL ROUTINE MAINTENANCE WAS DONE ON SCHEDULE BY THE KIA DEALERSHIP FOR THE 9 MONTHS I OWNED THE KIA. IT WAS BOUGHT NEW IN DECEMBER OF 2016 AND CAUGHT FIRE IN SEPTEMBER OF 2017. THE CAUSE OF THE FIRE WAS NEVER DETERMINED AND KIA NEVER TOOK ANY RESPONSIBLE.
Nov 21, 2018
STEERING,ENGINE
5 complaints
Our car has been plagued with engine and exhaust problems for the past two years. We were told there were no recalls on our model. According to this website that is not true. Today, while driving after over $7500 in out of pocket repairs the car gave an error warning for an engine issue. The engine is less than 3 years old.
Sep 19, 2022
X Company failed to install with apiece of equipment that prevents others from starting up and stealing your car without an key on the day I went outside to find my car back window broken and steering column roped apart and key entry resulting in costly repairs that parts on back order . there is post on social media explaining how to steal this car . unlike other cars this part is equipped preventing the cars from being started unless a code is transmitted
Aug 25, 2022
Catalytic converter stopped up. Unknown for the other. Took it to Kia place to get the recalls fixed and they denied fixing either problems and charged me 245$ to put my car back together.
Apr 28, 2022
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 mph, there was an abnormal cracking sound detected before the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the steering gear and pinion plug needed to be replaced. The vehicle was not repaired. The contact stated that the failure was like NHTSA Campaign Number: 17V608000 (Steering). The manufacturer was notified of the failure but declined to offer any repair assistance. The failure mileage was 70,055.
Jul 06, 2021
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT EXPERIENCED MULTIPLE FAILURES WITH THE VEHICLE AND STATED THAT THE STEERING CONTROL MODULE, ELECTRICAL SYSTEM, AND CATALYTIC CONVERTER BECAME DEFECTIVE WITHOUT WARNING. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALLS. ALSO, WHILE THE VEHICLE WAS IDLING, THE ENGINE SHOOK AND A SULFUR ODOR EMITTED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO FIRST KIA (2081 1ST ST, SIMI VALLEY, CA 93065, (805) 624-4044), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Dec 06, 2019
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
4 complaints
My wife was driving the 2016 KIA Soul EV and the car just shut itself off in the middle of the intersection. She was able to turn the car off and turn it back on, but nearly caused an accident. A few months later it did it again. After getting a new software update, I told KIA About the vehicle shutting down, and they told me that if it happens again that we will need to bring it it. So we brought it in. We believe we were able to narrow down the cause to be related to regenerative breaking on a full battery. On Newer EV models, when the battery is fully recharged, regenerative breaking is disabled to prevent overcharging the battery, I dont know what they do to these kias. When we brought it in they said it needed a new battery, but I am not sure if they are going to fix the vehicle shutdown issue. I think that the BMS may be shutting the car down to prevent the vehicle from overcharging the battery when we are going down hills. I've got tired of KIA and their lies. I read information about a battery recall, and they wouldn't recall the battery and replace it with the e400 battery. They said the battery was fine. They lied to me and my wife. The battery was proven recently to be defective and they were hoping the vehicle would make it past its warranty date so they wouldn't have to replace it. We took the vehicle to KIA to replace the battery, and a couple of weeks later they were able to put a battery in it, then driving it home I was bombarded with warnings, and the vehicle power was reduced by 50%, I was afraid something would happen. The vehicle also would not charge. KIA Techs came to our house and drove it back to the dealership, and it's been there ever since. They say the vehicle needs a new BMS. I think this issue with the vehicle shutting down like this is highly dangerous and needs to be reported. It even happened once when I was in the vehicle at the middle of an intersection, which could have caused an accident! (29k miles)
Oct 23, 2024
While driving my car it started slowing down all at once like it wasn't getting gas, to about 10 mph. I was traveling approximately 55 mph. The vehicle that was behind me almost rear ended me. Had it checked and they told me that it was related to the cadillac converter (02) system. It needed replaced.
May 24, 2023
The catalytic converter, which is a known issue for Kia Soul models from 2012-2016 has started to show signs of failure- namely code P0420. This is despite having the apparent “fix” as detailed in Kia recall SC176, which was a mere software update. Now that the converter has shown signs of failure, Kia refuses to honor the replacement as stated in the recall since the vehicle is above 80,000 miles. Clearly, the recall did not fix the issue.
May 10, 2023
I HAVE A 2016. KIA. SOUL WITH CONSTANT PROBLEMS I NOW HAVE A CATALOG CONVERTER PROBLEMS AND WANT TO KNOW IF ITS ON RECALL BECAUSE. I HAVE HAD THIS VEHICLE LESS THAN 3 YEARS AND CONSTANT SERVICE CHECKS. MY SERVICE ENGINE LIGHT IS ON AND WHEN. I TOOK IT TO SERVICE THEY RAN A CHECK AND. I WAS TOLD IT WAS A CATALOG CONVERTER AND ITS EXPENSIVE HI KNOW PEOPLE WITH. KISS FROM 2015 AND UP AND NEVER HAD ANY TROUBLE 91ST ALL 18TH THEIR CARBS. IS THE. KIA I AM DRIVING A FLOODED OUT AUTO FROM A DIFFERENT CITY. I AM ON A FIXED INCOME AND CAN'T CONTINUE TO AFFORD TO PAY FOR SERVICE ESPECIALLY ON A SORT OF NEW AUTO.
Feb 21, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
4 complaints
The headlights will turn off and on randomly without warning. My driving panel shows no indicator or warning lights. This is an ongoing and extremely dangerous issue. I’m told it will be very expensive to diagnose and repair due to the need to remove the entire steering section to access the headlight control wand.
Sep 07, 2023
The lights flickered and I lost both head lights. Head light bulbs keep going out randomly. Sometimes both at the same time. I have replaced them 4 times this year.
Aug 18, 2021
I KEEP HAVING A REASSURING ISSUE WITH MY HEADLIGHTS MULTIPLE TIMES I HAVE TAKEN THE VEHICLE TO THE DEALER PAYING TO GET THE ISSUE FIXED. SPENDING COUNTLESS DOLLARS ON THIS ISSUE FOR THE PROBLEM TO CONTINUE. THE KIA DEALERS KEEP CHANGING PARTS OUT AND NOTHING HAS HELPED. IS IT A WAY THAT THIS ISSUE CAN GET CHECK BY SOMEONE PLEASE.
Aug 28, 2020
HEADLIGHTS FLICKER DURING USE, ESPECIALLY WHEN USING THE TURN SIGNALS.
Jul 05, 2019
SEAT BELTS
4 complaints
My friend and I picked up a kayak that I bought and we had to put it in the car. When she was in the car I had to fasten the seat belt for her. We got it home and removed it from the vehicle, I had to unfastened the seat belt. When I took her home, the seat belt would not pull out. I still cannot pull out the seat belt. I contacted the dealership and they told me that it would have to be replaced at a cost of $700, which includes the labor. They said that it wasn't under the warranty to replace it. My understanding is that you would have to replace the seatbelt if you had been in an accident, which I have not. I am taking it in tomorrow in hopes that they can fix it and not have to replace it. Anyway, I hope no one else is having this problem.
Jun 25, 2023
THE FRONT PASSENGER SEAT BELT DOES NOT ENGAGE EASILY. THEY THINK THEY ARE BUCKELED UP UNTIL I POINT AT THE INDICATOR LIGHT, OR THEY BUCKLE UP AND IT JUST DOESN'T CLICK LIKE IT'S SUPPOSED TO AND THEY WILL PULL IT OUT AND TRY MULTIPLE TIMES UNTIL IT ENGAGES.. THIS IS ALL WHILE THE VEHICLE IS STATIONARY.. I JUST DON'T WANT ANY SURPRISES IN CASE OF AN ACCIDENT, I NEED MY PASSENGERS SECURED...
Nov 05, 2018
THE DRIVER AND PASSENGER SEAT BELTS DO RETRACT AFTER THE ARE USED. THE PULL OUT BUT THEY WILL NOT RETRACT BACK IN THE SEAT BELT AREA
Sep 17, 2018
I HAVE HAD SEVERAL INSTANCES WHERE I HAVE HAD THE SEAT BELT FASTEN LIGHT COME ON WHEN TRAVELING DOWN THE ROAD. INITIALLY I TRIED PARKING THE CAR, TURNING OFF THE IGNITION FOR 30-60 SECONDS, TURNING THE CAR BACK ON, AND ONCE I START MOVING AGAIN THE INDICATOR WOULD COME BACK ON. WHAT I FINALLY REALIZED, AFTER DOING SOME TESTING, IS THAT IF I PLACE MY CELL PHONE ON THE FRONT PASSENGER SEAT TOWARDS THE CENTER OF THE CAR (PLACING IT ABOUT 1/2 WAY FROM THE FROM THE FRONT TO THE BACK OF THE SEAT), IT WILL TRIP THE SYSTEM AND CAUSE THE SEAT BELT WARNING INDICATOR TO COME ON. AFTER DOING SOME TRIALS, I HAVE FOUND, REMOVING THE CELL PHONE FROM THE SEAT AND PLACING IT EITHER IN THE CUP HOLDERS OR THE CENTER CONSOLE WILL ACTUALLY SHUT OFF THE INDICATOR. IN CLOSING, I WAS UTILIZING THE BLUETOOTH FOR BOTH HANDS FREE AND NAVIGATION WHEN THIS PROBLEM OCCURRED, I ALSO HAD THE PHONE PLUGGED INTO A CIGARETTE LIGHTER ADAPTER (NOT THE ONE FOR IPOD). THE CAR WAS MOVING APPROXIMATELY 10 MPH (THE DEFAULT SPEED FOR THE INDICATOR TO COME ON WITH THE SEAT BELT WARNING TO COME ON). THE CHIME DOES NOT TURN ON AT ALL, BUT THE SEAT BELT INDICATOR LIGHT WILL FLASH.
Feb 25, 2017
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Aug 03, 2024
WHILE SITTING IN TRAFFIC MY CAR BEGAN TO SHAKE AND THEN STALLED AND TURNED OFF. IT WAS ABLE TO RESTART AND THEN LATER WHILE DRIVING DOWN THE INTERSTATE IT BEGAN TO STOP ACCELERATING WHEN I PRESSED THE GAS. FORTUNATELY I WAS ABLE TO MAKE IT TO THE SHOULDER FROM THE LEFT LANE AS CAR SLOWED TO A STOP AND THE BREAK PEDAL LOCKED UP. THE CAR WOULD NOT TURN ON ANY MORE. AFTER MECHANIC INSPECTION, THEY REPORTED THAT A PISTON HAD MELTED IN THE ENGINE AND BECAUSE THE OIL HAD DRIED UP, EVEN THOUGH THE CAR HAD ITS LAST OIL CHANGE TWO MONTHS AGO.
Mar 09, 2021
I WAS DRIVING ON THE FREEWAY AT NIGHT AT ABOUT 75 MILES AN HOUR ON CRUISE CONTROL. I WAS PASSING A SEMI WHEN ALL THE SUDDEN MY CAR DOWN SHIFTED AND STARTED LOSING POWER. I QUICKLY HAD TO FIGURE OUT HOW TO DEAL WITH THIS AND GET OFF THE FREEWAY. I CONSIDER MYSELF AN EXPERIENCED DRIVER, BUT IF MY KID WAS DRIVING THE CAR WHEN THAT HAPPENED...
Mar 04, 2021
ENGINE,ENGINE AND ENGINE COOLING
3 complaints
The contact’s son owns a 2016 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle shifted into LIMP Mode. The contact stated that the knock sensor warning light was illuminated. The vehicle was taken to an independent mechanic who confirmed and cleared the LIMP Mode status for the vehicle to be driven to the dealer. The dealer diagnosed the vehicle, and the contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired. The contact stated that knock sensor warning light became illuminated again and the vehicle was taken back to the dealer. The contact was informed that the engine needed to be replaced due to piston damage. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as a possible solution; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 71,667.
Apr 04, 2024
The contact owns a 2016 Kia Soul. The contacted stated that the check engine warning light illuminated; and the contact's parents took the vehicle to the dealer where it was repaired; however, the check engine light remained illuminated. The vehicle was taken back to the residence and the contact took the vehicle to the dealer where it was diagnosed with a catalytic converter failure. The contact found info of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Mar 29, 2024
The contact owns a 2016 Kia Soul. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter needed to be replaced. The dealer diagnosed the vehicle and stated that the catalytic converter and the engine needed to be replaced. The contact stated that the remedy for NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) had failed to prevent the failure. The engine was replaced but the catalytic converter was not replaced due to the vehicle being out of warranty. The manufacturer was contacted and confirmed that the vehicle was out of warranty. The failure mileage was 90,800.
Aug 28, 2023
VEHICLE SPEED CONTROL
3 complaints
The contact owns a 2016 Kia Soul. The contact was parking the vehicle when it inadvertently accelerated resulting in crashing into a store. No warning lights were illuminated. The contact mentioned that the brake pedal was depressed and that the accelerator pedal was not accidentally depressed. The vehicle was towed to a tow yard where the insurance company adjusted the vehicle's exterior damage. The vehicle was later towed to Caliber to assess internal damages. The air bags in the vehicle failed to deploy. There were no injuries and no property damage. A police report was filed. The contact notified the manufacturer of the failure. The failure mileage was approximately 195,000.
Feb 21, 2024
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SPITZER KIA CLEVELAND 3414 BROOKPARK ROAD, CLEVELAND, OH 44134), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE OCCURRED RANDOMLY. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 30. THE VIN WAS NOT AVAILABLE.
Jun 14, 2017
THE ACCELERATOR PEDAL BROKE IN HALF AND SOMEHOW STUCK ON. [XXX] WAS UNABLE TO STOP THE VEHICLE AND IT JUMPED OFF A THREE FOOT WALL, RAN THROUGH A WOODEN FENCE AND HIT THE BRICK WALL OF AN APARTMENT BUILDING. DAMAGE WAS EXTENSIVE, BUT COULD HAVE BEEN MUCH WORSE. THE 2014 AND 2015 MODELS HAVE BEEN RECALLED FOR BREAKING ACCELERATOR PEDALS, HOWEVER THE 2016 HAS NOT BEEN INCLUDED IN THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jun 12, 2017
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
Component/system failed: Engine and Power Train. Available for inspection: Yes, the vehicle is currently at the dealership. After a loud ticking/knocking noise from the engine began, the car lost power while driving. It matches symptoms associated with Kia’s known connecting rod bearing failure issue (covered under Recall SC176 and Campaign PI2002A). There were no warning lamps at first, but later the oil pressure warning light began to flash intermittently. A Kia dealership confirmed the issue and completed the PI2002A ECU update. However, they denied the extended engine warranty coverage under the campaign, saying that the vehicle was purchased at an auction, even though this issue stems from a known manufacturing defect and recall that should apply to the vehicle, regardless of ownership history. This creates a serious safety concern, as the engine could seize while driving. This issue has been reproduced and confirmed by the dealership and documented under Kia Case #25414628 and #25331856. This denial contradicts the campaign terms and puts drivers and others at risk.
Jul 30, 2025
I purchased my vehicle back in 2021 and I notice that the recall for the catalytic converter so I check my car reports and don’t see where it was replaced or service I recently went to get a check engine diagnostic and the code read p0420 which is problems with catalytic converter no one has been the owner of the vehicle since 2018 and I’m not sure if it was replace or replace incorrectly I shouldn’t be experiencing difficulties and I haven’t reached over 100,000 miles since the previous mileage @ the timing of the recall “fixture”
Nov 16, 2022
UNKNOWN OR OTHER,VISIBILITY/WIPER
2 complaints
I was driving my 2016 Kia Soul down the road at about 20 mph when I heard a very loud bang that startled me. I looked behind and to the sides and nothing but when I looked up, the fixed panel in the sunroof had shattered but not yet fallen in.There are several lawsuits against Kia for the sunroofs, including through Gibbs Law Group and a case in Canada.They continue deny responsibility for all their defects despite their cars catching on fire, getting stolen, stalling out, rolling away and having exploding sunroofs. NHTSA has to do something to stop Kia and Hyundai from continuing to sell cars in the US or hold them responsible for the numerous defects.
Jun 07, 2024
On a rainy night, I lost all external visibility due to excessive condensation on the front windshield and the other windows on the car seemingly made worse by utilizing the de-fogger on my car. Of the result of this, I ended up in opposing lanes of traffic and narrowly avoided head on collisions with several vehicles. I am a professional driver with thousands of hours behind the wheel and I know how to react in nearly every emergency situation due to advanced experience and quality training. Upon further research, I discovered that this issue is amongst the more commonly reported complaints on the soul forums most commonly attributed to a design flaw in the Air conditioner drain where the drain line is built too small and tends to become clogged. Component failure: AC Drain Line. Safety risk: complete loss of external visibility resulting in high potential for a head on collision with opposing traffic. Reproduction: Unknown. Inspected: no MILs Illuminated: none.
Jun 28, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
Bought car in March 2023, two days after purchasing the light came on with code 0456. Which is a small evap leak. Got multiple fixes with various mechanics including dealer. And no one can figure out what is wrong with it. It shows as a permanent code not allowing for emissions. Spent thousands and called corporate Kia and they were no help. So car had a permanent code which seems to be an electrical issue from computer not sensing the right thing as the car drives perfectly fine.
Apr 08, 2024
I HAVE A KIA SOUL EV BECAUSE THIS IS THE BATTERY THAT DECREASES THE NUMBER OF KILOMETERS PER DAY BY DAY I THINK THE BATTERY HAS A PROBLEM
Jan 09, 2020
POWER TRAIN,SERVICE BRAKES
2 complaints
I put the car in park, and exited the car to do something, and it started to move forward on its own. I jumped back in the car and stepped on brakes, and shut the engine off. I was to the side of the car, so did not get injured. On a different occasion I was parking the car in the carport, and put the car into park. When I released the foot brake, the car started moving forward on its own again. I put on the brake, put the car into reverse to reverse to the parking spot, put the car into park and put the parking brake on. Others were around the car, but not directly in front of the car so no one was injured. The car has not been taken to the dealer yet for this issue, not has anyone inspected it for this problem. I have an appointment soon for an inspection by the dealer. These incidents happened without warning.
Oct 25, 2023
AUTOMATIC TRANSMISSION WAS PLACED INTO PARK AFTER DRIVING. THE CAR INDICATED IT WAS IN PARK, HOWEVER THE CAR ROLLED - IT WAS NOT IN PARK. APPLYING THE FOOT BRAKE WORKED. APPLYING THE PARKING BRAKE WORKED, HOWEVER THE GEARSHIFT DID NOT ENGAGE PARK PROPERLY.
Jun 30, 2019
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic conditions. This has happened in places where I couldn't pull out of the traffic lanes and caused traffic to pile up behind me. I called the dealer the first time it happened and was told they didn't understand what it could be.
Jun 26, 2023
WHILE DRIVING THE CAR IN A SHOPPING MALL PARKING LOT THE VEHICLE STOPPED RUNNING. THE ENTIRE ELECTRICAL SYSTEM OF THE VEHICLE SHUT DOWN. NO ELECTRIC POWER IN THE VEHICLE WOULD WORK. THE ENTIRE ELECTRICAL AND COMPUTER SYSTEM IN THE VEHICLE SHUT DOWN. I WAS UNABLE TO RESTART THE CAR. THE LIGHTS, RADIO AND POWER WINDOWS DID NOT WORK. VEHICLE WAS TOWED TO KIA COUNTRY (SAVANNAH, GA) ON 12/23/2019. CONSUMER WAS INFORMED THAT THEY WOULD BE RESPONSIBLE FOR THE REPAIR. CONSUMER CONTACTED MANUFACTURER TO SEE IF VEHICLE WAS COVERED UNDER NHTSA #19V120, RECALL #SC176. CONSUMER IS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. *DL
Jan 06, 2020
ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER
2 complaints
The car was recalled in 4/2019 for a repair. I purchased the car 8/2020. The repair indicated catalytic converter assessment to ensure that the engine did not need to be replaced. It was not checked or verified. The recall was insufficient done and the car should had never been sold. And the recall was not completed prior. I took the vehicle in to complete a recall on a hazardous vehicle. Kia had my car for a month and half replacing the engine and within hours of picking up my car the engine light came back on. The car is still doing the exact same thing it was doing leading up to original repair. That Kia was suppose to had fixed. The car is also a theft safety issue as targeted I already paid 2700 for theft vandalism. The car is targeted and unsafe.
May 22, 2023
CARMAX sold a recalled vehicle in 2019 in 2020. KIA has still improperly repaired the vehicle the car is still doing the exactly same thing it was doing. That lead to the repair. After picking within the hour the engine light came back on and had been on ever since. I now have electrical issues with the window since KIA Napelton of Elmhurst repaired the vandalism the wiper is malfunctioned at pick up. I want a refund the vehicle is a safety issue mechanical and for theft.
May 22, 2023
FIRERELATED
2 complaints
The contact was an administrator of a probate trust who was filing a complaint on behalf of the deceased owner of a 2016 Kia Soul. The contact stated that while a relative of the deceased was driving at an undisclosed speed, the vehicle was shaking. No warning lights were illuminated. The deceased relative pulled over into a parking lot and noticed there was smoke coming from the engine compartment before the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. No injury was sustained. Police and fire department reports were filed. The vehicle was towed to a tow lot. The vehicle did not have insurance coverage. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Apr 10, 2023
The contact owned a 2016 Kia Soul. The contact stated that while her daughter was driving at 25 - 30 mph, there was smoke coming from the engine. The contact's daughter pulled over and exited the vehicle. The vehicle then caught on fire. The police and fire department was called, and the fire department extinguished the fire. A fire department report was filed. No medical attention was received. No injury was sustained. The vehicle remained at the scene of the failure and was not towed. The insurance company had not deemed the vehicle totaled. The dealer and manufacturer were not made aware of the failure. The failure mileage was unknown.
Oct 05, 2021
STEERING,UNKNOWN OR OTHER,ENGINE
2 complaints
Check engine light stays on parts house said catalliconverter bad dealer said it's not covered car only has 112000 also said that the steering not covered now what
Sep 13, 2022
I HAD 2 RECALLS CARRIED TO UNIVERSITY KIA, HUNTSVILLE ALABAMA. DAYS LATER THE CAR BROKE DOWN HAD TO HAVE IT TOWED BACK TO SAID DEALER TO FIND OUT ORIGINAL SERVICE COORDINATOR WAS FIRED TOLD HE WAS NOT PERFORMING RECALLS. MY CAR HAS BEEN BACK AT DEALER FOR 8 DAYS NOW NOT FIXED WAS TOLD CONVERTER WAS STOPPED UP AND COMPUTER HAD NOT BEEN UPGRADED. LEAVING US WITH NO TRANSPORTATION TO GET BACK AND FORTH TO WORK. NEED HELP!! PLEASE
Nov 13, 2019
STEERING,UNKNOWN OR OTHER
2 complaints
Ignition DESIGN MAKE (Kia Soul) MY2016 KIA SOUL EASY TO STEAL ON 8/2/2022 When I woke to go to my work my back passengers window was broken .police was call during the investigation the officer showed my steering wheel dis connected not able to drive . Due to Kia not warning consumers that their cars are easy to steal has cost me deductible and rental fees to get to work . My car has not began to be service due to the back log of repairs for this incident that is not the consumer fault even if the car repaired is not safe because its target along with posting on social media how to steal kia cars in 30seconds and Kia Boys tik-tok challenge .
Aug 11, 2022
TAKATA RECALL IS INCOMPLETE FOR GEAR SHIFT PENION
Jan 24, 2019
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
2 complaints
The car lost power suddenly while I was on highway I had a semi truck almost hit me it's the second time it's happened and I had to replace catalytic converter twice and I just got it back from Kia dealership in hurst tx it's still making the ticking noise I heard after they replaced the catylic converter the first time they also didn't look into finding out why my Kia soul is using so much oil it burns up fast like in three days from an oil change I'm almost out completely I feel like I would like it if you guys could give me a more reliable car I have a child and I can't keep losing all power while on the highway
Jan 15, 2022
3/19/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING, IT WAS REPLACED AND VEHICLE WAS FIXED 8/5/2019 VEHICLE WAS TAKEN IN FOR LOSS OF POWER AND SHIFTING, WAS TOLD CATALYTIC CONVERTOR NEEDED REPLACING. THERE ARE RECALLS ON 1.6 ENGINE BUT NOT 2.0 ENGINE, AS I WAS TOLD, SO 4.5 MONTHS LATER I AN HAVING TO REPLACE THE CONVERTOR AGAIN. SPOKE W/KIA SEEMS TO BE A RUN AROUND, KEEP TELLING ME IT TAKE 2 - 3 BUS DAYS, AS OF THIS ITS BEEN 6 DAYS
Aug 13, 2019
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
My Kia Soul's engine failed when we were exiting the highway. The car started making awful grinding sounds and went into "limp mode." When I tried to restart the vehicle, the oil lamp and check engine lamp illuminated. The car had shown NO issues the entire day and I had put oil in it earlier that morning because I noticed it was low (I try to check the oil every time I get gas). I had my partner and our dogs in the car with us and had to walk down the highway to the gas station to call somebody since we didn't have service. It was also 110 degrees outside, so the car failing put us in a pretty dangerous situation. We had JUST gotten the recall notice for the vehicle's engine a week before (it looked like it had gotten lost in the mail) and had called around to the Kia Dealerships in the area and none could see us for over a month, which was a problem because we were going to be moving back to the PNW from Death Valley (we had to relocate because I was laid off due to COVID) in less than a month. The closest dealerships were also 100+ miles away. We towed the car with us to WA and got it into a dealership ASAP and they confirmed that the engine had a knock, but Kia refused to fix the issue, stating that because the Knock Sensor Detection Software hadn't been installed, it was not under warranty. The car got serviced at least once every 4 months (I have service records), and I would check and fill the engine oil regularly because the car would burn through it like crazy.
Sep 20, 2021
On Monday September 6, 2021 at about 11:30 pm, I was driving home east on interstate 90, just east of Roselle rd. near Schaumburg, Illinois. When the car began to violently shake. The dash board lights began to flash and the engine just stopped. We managed to steer the car to the side of the express way, in an attempt to restart the car with no luck. A Illinois Dept. of Transportation road side assistance driver tried to start the car when the car explored into fire, the driver put the fire out and provided us with the number of a toe truck , which we had the car toed to the Schaumburg Kia Dealer, located at 1100 East Golf Road, Schaumburg, IL 60173, phone No. is (847) 908-0502, where the dealer is trying to determine the cause of the fire and the amount of damage, if the car is a total loss or not. My car is a 2016 Kia Soul. At this point I have not heard from the dealer after a week, I have called the dealer several times with no reply at all.
Sep 13, 2021
STRUCTURE,UNKNOWN OR OTHER,ENGINE
2 complaints
MY CAR CAUGHT ON FIRE. THE WHOLE CAR IS DAMAGED. THERE IS NO FRONT THE INTERIOR IS GONE. I HAVE STARTED A CASE WITH KIA. MY VEHICLE WAS GOING UP A HILL ABOUT 30 MINKES AN HOUR WHEN IT STARTED SMOKING. IT WAS PULLED OVER AND THE HOOD WAS POPPED. THE ENGINE WAS ON FIRE. SOON THE WHOLE FRONT AND MIDDLE OF THE CAR WAS ON FIRE. THIS WAS AT 14000 JERICHO STREET AT THE ENTRANCE OF BOWIE STATE UNIVERSITY IN BOWIE MD. POLICE AND FIRE DEPARTMENTS WERE CALLED.*DT*JB*DT*DT
Mar 19, 2021
CAR CAUGHT ON FIRE. THERE WAS NO ACCIDENT INVOLVED. IT STARTED SMOKING AND SECONDS LATER CAUGHT ON FIRE. MY SON WAS DRIVING ON A CITY STREET, THE CAR STARTED SMOKING, HE TURNED INTO A PARKING LOT, GOT OUT OF THE CAR AND THE CAR CAUGHT ON FIRE.
Jan 29, 2021
SUSPENSION
2 complaints
THE FRONT END CREAKS EVERY TIME I SLOWLY RIDE OVER A SPEED BUMP OR EXPERIENCE DIP IN THE ROAD. I ORIGINALLY REPORTED IT TO THE DEALERSHIP WHEN STILL UNDER WARRANTY. I TOOK THE MECHANIC ON A RIDE WITH ME IN THE VEHICLE SO HE COULD HEAR THE NOISE. HE AGREED SOMETHING WAS WRONG, PROBABLY WITH THE SUSPENSION. AFTER SEVERAL VISITS TO THE DEALERSHIP THEY COULD NOT TARGET THE REASON FOR THE CREAKING NOISE. THEIR ONLY QUICK-FIX-TEMPORARY ANSWER WAS TO SPRAY THE ENTIRE UNDERCARRIAGE WITH LUBRICANT. THAT ELIMINATED THE ISSUE FOR A BRIEF COUPLE MONTHS, BUT THE CREAKING NOISE QUICKLY RETURNED, AND THE VEHICLE IS OUT OF WARRANTY.
Mar 09, 2021
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE TURNED TO THE LEFT AND CRASHED INTO A CURB. THE INCIDENT DAMAGED ONE OF THE TIRES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SUPERIOR KIA, 260 W. MITCHELL AVE, CINCINNATI, OH) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Jul 18, 2018
SEATS
2 complaints
TAKATA RECALL THE HEADRESTS ON BOTH DRIVER AND PASSENGER ARE TILTED WAY TOO FORWARD AND INTERFERES WITH YOUR VISUAL AND DRIVING, AND CREATES UNSAFE CONDITIONS. THE ONLY THING MY HUSBAND COULD DO WAS TO TAKE THEM OFF AND PUT THEM BACKWARDS WHICH STILL MAKES IT VERY UNCOMFORTABLE AND SOMETIMES PAINFUL TO YOUR NECK. THIS HAS ALWAYS BEEN SINCE BOUGHT. NO ACCIDENTS AND WHILE DRIVING.
Apr 04, 2019
THE MAIN PART OF MY COMPLAINT IS THAT THE HEAD RESTS LEAN FORWARD SO MUCH THAT MY HEAD IS BENT DOWNWARD WHEN I AM DRIVING THE CAR; THEREFORE, I FEEL I CANNOT LOOK STRAIGHT AHEAD. I AM SHORT, BUT HAVE NO PHYSICAL DEFORMITIES THAT KEEP ME FROM DRIVING OTHER VEHICLES SAFELY. I SIT ON A CUSHION REGARDLESS OF WHAT TYPE VEHICLE I DRIVE. I FEEL THE WAY THE HEAD REST BENDS MY HEAD FORWARD IS A SAFETY HAZARD TO ME. ALSO, THE SEAT BACKS SEEM TO HAVE A CURVE AND WILL NOT ALLOW A PERSON TO SIT UP STRAIGHT IN THE SEAT. THIS HAS BEEN, OF COURSE, AN ONGOING PROBLEM SINCE THE PURCHASE OF THE VEHICLE. MY HUSBAND AND I HAVE MADE THIS COMPLAINT KNOWN TO OUR LOCAL KIA DEALERSHIPS, AS WELL AS THE KIA MANUFACTURER.
Mar 23, 2017
VISIBILITY/WIPER
2 complaints
ON A TRIP, I WAS DRIVING ON A COLD, RAINY NIGHT AND THE WINDOWS BEGAN TO FOG UP SO I TURNED ON THE HEAT/DEFROSTER WHICH CAUSED ALL THE WINDOWS TO QUICKLY AND TOTALLY FOG OVER. THE RIGHT SIDE WAS SPITTING WATER ON TO THE WINDSHIELD THIS WAS SO BAD THAT I HAD TO PULL OVER TO THE SIDE OF THE ROAD. IT TOOK OVER FIVE MINUTES FOR THE WINDOWS TO CLEAR EVEN AFTER I TURNED ON THE A/C AND WAS WIPING THEM WITH A TOWEL. I DID A TEST THE NEXT MORNING WHEN IT WAS NOT RAINING BUT COLD AND DAMP. I STARTED THE CAR AND TURNED ON THE HEAT/DEFROSTER. ALL THE WINDOWS AND EVEN MY GLASSES FOGGED OVER. IT WAS OVER TEN MINUTES BEFORE THE WINDOWS CLEARED EVEN WITH THE A/C ON AND USING A TOWEL. I CHECKED ON LINE AND FOUND MULTIPLE EXAMPLES OF SIMILAR SITUATIONS OVER SEVERAL YEARS. E.G. THIS VIDEO SHOWS EXACTLY WHAT HAPPENED: HTTPS://WWW.YOUTUBE.COM/WATCH?V=SBOJEHJMCYI&SNS=EMISL HERE ARE OTHER EXAMPLES: HTTPS://WWW.CARCOMPLAINTS.COM/KIA/SOUL/2015/AC_HEATER/EXTREME_HUMIDITY_ON_WINDOWS.SHTML HTTPS://WWW.KIASOULFORUMS.COM/2-SOUL-GENERAL-DISCUSSION-GEN-1/73641-INSIDE-WINDOWS-FOG-UP-REAL-BAD.HTML I LIVE IN THE DESERT SO RARELY RUN INTO THESE CONDITIONS BUT THAT DOESN'T LESSEN THE DANGER. KIA DEALERS SEEM TO AVOID SAYING IT IS A PROBLEM WITH THE CAR'S DESIGN BUT IT SEEMS MOST LIKELY CAUSED BY POOR DRAINAGE AND/OR POORLY DESIGNED AIR FLOW.
Dec 16, 2018
SUNROOF COLLAPSED WHILE DRIVING TO SCHOOL IN THE MORNING WITHOUT ANY SIGNIFICANT CHANGE OF TEMPERATURE.
Oct 12, 2017
STEERING,FORWARD COLLISION AVOIDANCE
1 complaint
Several times in the past year the power steering has spontaneously failed requiring significant Force to stabilize the vehicle and creating an obvious Hazard while driving. The forward Collision system indicates there's a fault while this occurs. Sometimes this is cleared by cycling the power on and off. The vehicle has been inspected by the dealer who indicated they cannot locate the source of the problem. Even a casual search / look at Community Bulletinboards online indicates that this is a much larger problem that Kia refuses to address. https://www.kia-forums.com/threads/loss-of-power-steering-when-driving.84792/
Dec 17, 2025
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
Transmission failed when mileage was at 88,000 miles and is not opererational to drive. After taking car to a pirate auto shop the mechanic informed me it showed codes P0753 and P073, and informed me the transmission fluid had metal debris inside it. This is a known defect from this specific Kia model. Then took it to the Kia Dealership in Chula Vist, for diagnostic, they informed me P073 code shown up and recommended to replace the transmission. This is known defect that is associated with the Kia Soul manufacturer, and is related to the recall. My safety was put at risk when I was driving and after I stopped at a red light the car was in drive and would not accelerate when I pressed the gas, this problem was confirmed by the dealership with diagnosis paperwork. Their was no warning when this issue occurred, additionally Kia corporate refuses to accept responsibility for their manufacturer defect.
Nov 21, 2025
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
I was driving in the carpool line to Anaheim with my daughter, the car starts pulling and make a noise in the front part and start loosing speed, from 75 miles per hour to 40 miles per hours in 2 minutes. I drove to the safety zone but in high risk to a crash. All the sensor lights on in the front part. And the steering feels hard, no movement. We feel so stressed and unsafe. The police officer help us and The 511 towing help this was on October 16th. We pay $830 dlls to the AAA to bring the car to San Diego.
Nov 03, 2025
STEERING,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2016 Kia Soul. The contact received notification of NHTSA Campaign Number: 17V608000 (STEERING); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle remained at the dealer unrepaired. The contact stated that on a separate occasion, while driving at 40 MPH, the transmission seized and failed to function as intended. The vehicle stalled, and after several attempts, the vehicle was restarted. The contact continued to drive at slow speeds. The local dealer was contacted. The vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired under NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), but the failure persisted. The contact was informed that the recall part for the steering was not available. The dealer informed the contact that the catalytic converter was still under the previous recall and there would be no charge. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the catalytic converter was not covered and that there would be an out-of-pocket expense. The failure mileage was approximately 50,000.
Oct 20, 2025
SUSPENSION,POWER TRAIN,ENGINE
1 complaint
The engine makes a noise like a knock, when the car is running or the speed increases the noise becomes louder and it feels like a strong blow coming from the engine.
Oct 10, 2025
AIR BAGS,SERVICE BRAKES,ENGINE
1 complaint
4 29 23 at 101091 miles the catalytic converter was replaced. The car sucks up oil before even the 3000 .mark..kia performed. Then on7/8/25 wg baker replaced catalytic converter again. Also coding of abs brakes now and why would catalytic converter need replacing? Because car is eating off oil. Yes my car stopped on the interstate and I had to pull over. I've already done two tune ups.
Aug 15, 2025
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that while the vehicle was accelerating, an abnormal sound could be heard coming from the engine. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was provided with DTC: P0014 and P0013. The contact stated that the check engine light was turned off, and the camshaft was replaced; however, the failure persisted. Additionally, the contact stated that the horn had failed to function as intended. The vehicle was taken to a different independent mechanic, where it was diagnosed with electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V120000(Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was unknown.
Aug 05, 2025
POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
We purchased a 2016 Kia Soul with the GDI engine in October 2024 from Jim Shorkey Kia in Uniontown with 60K miles on it. We just had to have a whole new Catalytic Converter installed that cost us $1500 because the one on this car was completely messed up. It caused the car to stall, have no power and when my daughter was pulling into her parking space, this caused the brakes to stop working because the car was getting NO power. The converter was completely clogged and the whole thing had to be replaced (AT OUR EXPENSE)! This was a recall for the same year Kia Souls, but somehow this one is NOT on the recall list for the exact thing that these were being recalled. How does that work? We were left without a vehicle for days and we had to pay to have the car towed to a garage and repaired. Kia would do nothing, so we had to have it repaired at a reputable garage in our area! Only having the car of less than 8 months after buying it used from a KIA dealership, this is disheartening. How could they sell a car that obviously had issues with the catalytic converter, or they did just NOT check the vehicle out before they sold it to someone. I get that it was a used car but are we seriously going to sell a car to someone that obviously has an issue! So why exactly was this 2016 KIA Soul with the GDI engine, NOT recalled?? We should be reimbursed for this. This is crazy. My daughter could have been in a horrible accident. THANKFULLY she was only leaving her apartment and in the parking lot of her home! What do we do about getting this? This car clearly has issues and should have been recalled with the others!
Jun 26, 2025
VEHICLE SPEED CONTROL,ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
Cruise control doesn't maintain speed, speed decreases. Car shakes under 10 mph and after 40 mph. Engine light starts blinking.
Feb 13, 2025
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Aug 16, 2024
POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
i have a 2016 Kia Soul EV+. The Hghi Voltage Battery Pack Assembly is malfunctioning and it only charges to 30 percent or a 30-mile range. It should charge to a 90-mile range. While driving, it suddenly drops from a 25-mile range to an 18- mile range, I sometimes smell an electrical burning smell. When the battery gets down to an 18-mile range. it suddenly starts to drop dramatically. The car goes into a turtle mode and cannot even reach 20 miles per hour. KIA has issued an IMPORTANT SAFETY RECALL INTERIM NOTICE for this problem, and I contacted a KIA dealership to resolve the issue. According to the notice, KIA is supposed to replace the defective battery. I have put in three service requests, but I have not heard back from kIA after the initial contacts. I cannot drive this vehicle like this, and I am making payments on it. I am requesting assistance with this problem.
May 11, 2024
STEERING,POWER TRAIN
1 complaint
The contact owns a 2016 Kia Soul. The contact stated that the battery had been replaced under recall NHTSA Campaign Number: 23V218000 (Electrical System) and the vehicle started experiencing steering failure after the recall repair. The contact stated while driving 10-15 MPH, especially over uneven road surfaces, there was an abnormal sound like metal banging together coming from all four wheels. The contact stated that the sound was more pronounced near the front wheels. While driving approximately 35-45 MPH and attempting to turn the vehicle to the left or the right, there was a delay between the steering wheel turning and the wheels responding. The contact stated that there was a clanking sound coming from the steering wheel while turning to the left or the right. The contact stated that the steering wheel was loose and there was play in the steering wheel. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.
May 08, 2024
AIR BAGS,UNKNOWN OR OTHER
1 complaint
On Saturday morning may 4th, I found the driver side window smashed in and lots of broken glass on street and in my car. I wasn't driving .. it was parked on atreet
May 07, 2024
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
The propulsion battery has so much degradation that when I drive on the freeway the "turtle" mode activated not allowing me to do freeway speeds with cars around me. It forced me to slow unsafely while cars were behind me, I had to react quickly to turn on my hazards and try to get the vehicle to speed up. If I was too slow or another driver was inattentive we would have been hit from behind by a vehicle going much faster.
Apr 27, 2024
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
Kia issued a safety recall for battery (thus is an all electric Sol) and we dropped it to the dealer for repair. Since then Kia has replaced the battery and updated software several times with no results. We continue to receive a battery warning and unable to charge the car. The car has been with the dealer multiple times for the past 6 months. the most recent visit it is with them since Dec [XXX]. We are left in a situation with no car for our 16 year old as she is not allowed to drive the loaner car or any other rental . Continued follow up with Kia consumer affairs has provided no feedback and communication. The dealer has also indicated that there are several such cars at this dealer and others around the country. We need a solution immediately and need our car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 10, 2024
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
Certainly. I own a 2016 Kia Soul, and recently I've become aware of some serious issues with the vehicle that are deeply concerning. It has come to my attention that the car is experiencing piston damage, which could potentially result in engine stalling, thereby significantly increasing the risk of a crash. Furthermore, there is a possibility that a broken connecting rod may puncture the engine block, leading to the escape of engine oil. This could not only cause significant damage to the engine but also poses a serious safety hazard. In the worst-case scenario, the leaking oil may come into contact with the hot exhaust system, significantly increasing the risk of a My 2016 Kia Soul has been causing me a lot of trouble. Every 5-6 months, it needs a tune-up, and it frequently starts making loud noises from the engine. The car also has a concerning habit of skipping, and at times, it won't go faster than 20 miles an hour. This unreliable performance has put me in dangerous situations, including being side-swiped due to the vehicle randomly cutting off while driving. In an effort to get to the bottom of these issues, I had a diagnostic test run on the car, and the results were troubling. The codes that came up include P1326 for the glow relay stuck on the power train system, as well as anti-lock codes What is particularly distressing about this situation is that despite the severity of these potential risks, Kia of Pendleton has refused to address the issue and rectify the problems with my vehicle. This lack of action is extremely worrying, especially given that I regularly travel with my two kids in the car. The safety of my family is paramount, and the fact that we have almost been involved in crashes twice due to these issues is deeply troubling. I am reaching out for assistance and resolution in this matter. The safety of my vehicle and the well-being of my family are at stake, and I urgently need a response and a plan to address these serious safety concerns.
Jan 05, 2024
EXTERIOR LIGHTING,ENGINE
1 complaint
My engine is burning oil on the pistons and does not retain oil. I am having to top the engine oil off every 10-14 days. I went in to repair the catalytic converter, but I was told by the dealership that if I repair the converter, because I have a bad engine, it would be useless. The first warning sign was an H2O engine error that remains. My safety with a bad engine is put at risk with every drive. the problem has been occurring for over a year, and in addition, the brake lights in the front of the vehicle does not work, although it has been diagnosed.
Dec 21, 2023
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
1 complaint
The contact owns a 2016 Kia Soul. The contact stated while driving at an unknown speed, the vehicle shuddered and stalled while accelerating. The transmission also shifted hard, and the vehicle shook abnormally. The vehicle was consuming an excessive amount of oil. The vehicle was overheating. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel filter, cooling system, and air cleaner needed to be serviced. The ECU update was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer however, the dealer was unable to duplicate the failure. The vehicle was not repaired. While driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the local dealer, where it was determined that the vehicle was consuming an abnormal amount of engine oil. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who removed the muffler and catalytic converter, due to engine damage. The manufacturer was contacted, and the contact was informed there was no warranty or recall coverage for the vehicle. The manufacturer referred the contact to the local dealer for a goodwill repair. The failure mileage was approximately 68,000.
Sep 07, 2023
ENGINE,ELECTRICAL SYSTEM
1 complaint
My safety and the safety of others is put at risk when someone is attempting to steal my vehicle. I am not eligible for the antitheft software upgrade since I don't have a factory installed alarm system.
Aug 12, 2023
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
January 2021 starting burning engine oil. Have been to the kia dealership numerous times complaining. Negative results regarding the situation. Engine spits - hisses - hiccups and dies. Car hopped forward and rolled backwards into traffic on the highway. Car burned through three quarts of oil within a three week time period. Check engine light is on again. Do not feel safe Respectfully request to have the item researched Thank you
May 31, 2023
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE
1 complaint
Engine and brake lights have come on. Engine knocks bad. Vehicles stall when pressing gas. Dangerous driving soecialy going through stop sign. Low power while pressing gas.
May 06, 2023
TIRES
1 complaint
We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, every time a semi drove by, the car was shaking. In addition, the only place available to change our tire was about to close. This issue has never happened before as we take care of our cars. We did not think about taking pictures of the tire, we were only thinking about getting to safety and continuing to our destination. An employee from FDOT named [XXX] stopped by our car to let us know there was a camera from their office right behind our car. We did not keep the tire as we did not know it was a requirement from Kumho to honor their warranty. We got the tires from the dealership we bought the car from. The dealership never mentioned Kumho's warranty. I learned about this requirement after I reached out to Kumho. Our car does not have a spare tire as most of car don't come with spare now days. We have a receipt from Costco to show the purchase of a new tire date 12-23-2022. Kumho will not honor the warranty as we don't have the tire and we have now been obligated to purchase 3 more tires for our safety. We don't feel safe with these remaining Kumho tires on our car. This experienced was super stressful for my total and permanent disabled veteran husband and me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Jan 15, 2023
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
1 complaint
Our car was sold to us not knowing about a recall. It was taken to a local Kia. The car dealership says they didn’t know. It’s already had a replaced catalytic converter and didn’t fix the problem. Our engine light, ABS light and a skidding light come on and off. No one will listen to us. We don’t know what to do next.
Dec 07, 2022
ENGINE,UNKNOWN OR OTHER
1 complaint
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil while driving. The contact also stated that the vehicle would stall upon depression of the accelerator pedal with an abnormal, banging sound coming from the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with a defective catalytic converter. The contact was then informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Mar 24, 2022
ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER
1 complaint
For a week or two when I turned the heated seat on I would often feel a very intense heat from the seat back when it started up for a period of time. I had just recently had a back injury so I thought perhaps my back was being overly sensitive. Finally on the 27th just after I started driving the car in the morning I felt the burning feeling on my back again and stuck my hand behind me to feel the seat. I felt burning on my hand and pain and yanked my hand away immediately, pulled over, and looked behind me at the seat, in time to see a curl of smoke coming out of a small hole on the back of the seat. I also found that the palm of my hand had a small mark beneath the base of my thumb where I had felt the burning pain. It took at least half an hour for the burning sensation to fade. I also detected an odor of smoke for a bit afterward. I had no warning that this was going to happen other than the burning feeling the heated seat had started to generate upon my back- no warning lights or such. I have not had any service done on the problem yet though I intend to contact Kia soon; so the car is currently in the same state although obviously I don't turn the heated seat on anymore since I don't want things in my car to be on fire.
Dec 07, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
When switching from AC to heat, moisture starts spraying from vents, rapidly dripping on floor and completely fogging up windows causing zero visibility. I was forced to pull off roadway for fear of a collision. It then takes at least ten minutes for the moisture to stop and the windows to clear. This happened a year ago at the same time when the weather is changing from warm days using the ac and then using the heat on cold mornings. The dealership charged me to replace the cabin air filter which did not fix the problem. I have seen this complaint by other KIA Soul owners on a number of public internet sites.
Sep 20, 2021
EXTERIOR LIGHTING,INTERIOR LIGHTING
1 complaint
The contact owns a 2016 Kia Soul. The contact stated while driving 55 MPH, the headlights would intermittently fail to illuminate without warning. The contact made repeated attempts to adjust her headlights to no avail. Due to the failure, the contact stated that another vehicle in the opposite lane had attempted to pass the vehicle ahead. The other driver assumed that there was no vehicle in her lane of traffic and the contact was forced off the road to avoid a head-on collision with the other vehicle. The contact did not lose control of the vehicle and was able to resume normal driving. The contact also stated that the interior and dashboard lights would intermittently flicker on and off without warning. The dealer was notified, and the contact was informed that she had to pay a diagnostic fee to determine the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed. The failure mileage was 52,080.
Sep 03, 2021
STRUCTURE,ENGINE
1 complaint
MY HUSBAND WAS DRIVING THE CAR AND HAD JUST PULLED ONTO THE INTERSTATE AND HE HEARD A "POP" SOUND, SO HE PULLED OVER TO CHECK IT OUT. WHEN HE GOT OUT AND OPENED THE HOOD THE ENGINE WAS ON FIRE AND ENGULFED THE WHOLE CAR. THERE WAS NO WARNING ANYTHING WAS WRONG PRIOR TO HIM HEARING THE SOUND. IT NEVER LOST POWER, NEVER HAD ANY SMOKE COMING FROM UNDER THE HOOD, NEVER A CHECK ENGINE LIGHT, OVER HEATING LIGHT, LOW OIL PRESSURE LIGHT, NOTHING. IT WAS RUNNING 100% FINE. THE CAR IS A TOTAL LOSS, AND I AM JUST THANKFUL HE STOPPED AND GOT OUT AND IS SAFE AND DID NOT HAVE OUR CHILDREN IN THE CAR WITH HIM AT THE TIME THIS OCCURED.
Mar 02, 2021
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
I STARTED COMPLAINING TO THE DEALER THAT THE FRONT RIGHT SIDE WHEEL DOESN'T SEEM RIGHT IT SEEMS TO BE SPINNING AT A DIFFERENT SPEED AS THE OTHER TIRES WHICH WORE THE TIRES DOWN AND THE THE BRAKES TO WEAR. THE FRONT END SHAKES BACK AND FORTH WHILE DRIVING. THEY TIGHTENED THE BOLTS THAT SECURE THE BODY TO THE FRAME. BUT IT ONLY FEELS SOMEWHAT FINE FOR A COUPLE OF WEEKS. I TOOK IT TO 3DIFFERENT KIA DEALERS AND ALL HAVE SAID THERE'S NOTHING WRONG AND THERE IS NO SAFETY ISSUE, BUT IT SURE DOESN'T FEEL IT. IT SEEMS LIKE THEY JUST WANT TO GET IT PAST THE WARRANTY. THEY INSTALLED NEW SOFTWARE FOR THE ENGINE KNOCK TO MONITOR IT BUT IT SEEMS WORSE SINCE THEY INSTALLED IT. MY CAR FEELS LIKE IT'S FALLING APART. I EVEN CALLED KIA HEADQUARTERS AND THEY SAID THEY GO BY WHAT THE TECHNICIANS SAY, IF THEY SAY THERE ISN'T ANYTHING WRONG THEN THERE MUST NOT BE. I HAVE ALL MY RECORDS.
Jan 20, 2021
SUSPENSION,AIR BAGS,STRUCTURE
1 complaint
THE CRASH AT ABOUT 2:30AM EARLY TUESDAY MORNING ON NOV. 24, 2020, ON HER WAY HOME FROM HER NEARBY 2ND SHIFT JOB, MY WIFE'S 2016 KIA SOL WAS HIT HARD ON THE DRIVER'S SIDE BY A CAR BEING PURSUED BY POLICE. LUCKILY, AND POSSIBLY BECAUSE MY WIFE IS SHORT AND SITS HIGH, SHE APPEARS UNINJURED ALTHOUGH VISIBLY SHAKEN AND VERY NERVOUS ABOUT NIGHT DRIVING. MY WIFE HAD PULLED HER CAR OVER TO THE RIGHT SIDE OF THE 4+ LANE ROAD WHEN SHE HEARD SIRENS. WHILE PULLED OVER WITH THE CAR RUNNING AND HER FOOT ON THE BRAKE, THE PERPETRATOR'S VEHICLE CRASHED INTO THE DRIVER'S SIDE AND PUSHED HER CAR SEVERAL FEET FURTHER TO THE RIGHT, CRUMPLING THE DOORS AND BREAKING OFF THE LEFT REAR WHEEL AND SUSPENSION FROM THE IMPACT. THE POLICE REPORT SHOWED THAT THE PERPETRATOR'S VEHICLE APPROACHED HER CAR FROM THE FRONT LEFT, BUT THE VEHICLE HIT THE VERY SHORT KIA SQUARELY AND ONLY IN THE TWO DRIVER'S SIDE DOORS WITH NO DAMAGE TO THE FRONT OR REAR FENDERS. CLEARLY NOT SIDESWIPED WHERE THE ENTIRE SIDE WOULD HAVE BEEN DAMAGED. ALLSTATE INSURANCE TOTALED THE CAR AND PHOTOS FROM THE ACCIDENT SCENE AND TOWING YARD ARE ATTACHED, AS IS THE POLICE REPORT. NO AIRBAGS DEPLOYED! NONE OF THE KIA'S AIRBAGS DEPLOYED. WE BOUGHT THE CAR NEW IN LATE 2015 AND IT HAS BEEN COMPLETELY SERVICED SINCE THEN AT THE ORIGINAL KIA DEALER. THEY RECENTLY UPDATED THE CAR'S COMPUTER UNDER A KIA RECALL. ON DEC. 4, 2020, I CONTACTED THE KIA CONSUMER ASSISTANCE CENTER (KAYLEE C AT 949-468-4689) AND ASKED WHY THE AIRBAGS FAILED. AFTER LOOKING AT PHOTOS I SENT HER AND FROM THE COPART LOT, SHE QUICKLY SAID THE CAR WAS "SIDESWIPED AND NOT HIT HARD ENOUGH TO DEPLOY THE AIRBAGS". HER RESPONSE WAS PROTECTING KIA LINE AS ANY REVIEW OF THE PHOTOS SHOWS THAT HE CAR WAS HIT FROM THE SIDE VERY HARD AND NOT SIDESWIPED. I ASK THAT NHTSA INVESTIGATE THIS INCIDENT AS IT'S UNLIKELY THAT ONLY MY VEHICLE HAS THIS POTENTIALLY FATAL FLAW.
Dec 16, 2020
SUSPENSION,SERVICE BRAKES,ENGINE
1 complaint
IT'S RUNNING DIFFERENT MAKES STRANGE NOISE AND HAS ENGINE LIGHT ON.
Aug 02, 2020
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
VEHICLE WAS STATIONARY. THE CHECK ENGINE LIGHT TURNS ON AND THROWS P050A CODE. I TOOK INTO AUTHORIZED DEALER IN OCTOBER 2019, I WAS TOLD KIA IS AWARE OF ISSUE AND THE CODE IS INSIGNIFICANT, THEY CLEARED THE CODE. THIS CODE ERROR WAS TRIGGERED AGAIN ABOUT 4/12/2020. I HAVE CALLED KIA TO ASK FOR A RESOLUTION AND HAVE BEEN INFORMED THERE IS NOT ONE, EXCEPT TO HAVE A DEALER CLEAR THE CODE. THEY HAVE NO TIME FRAME FOR A RESOLUTION. I BELIEVE THIS BECOMING A SAFETY ISSUE AS WE AS DRIVERS SHOULD HAVE TRUST IN THE SIGNIFICANCE OF WARNINGS FOR ENGINE PROBLEMS, AND I AM CONCERNED FOR WHEN THERE IS AN ACTUAL ISSUE THAT ARISES AND BEING UNAWARE GIVEN THE LIGHT SPORADICALLY TURNS OFF AS WELL AS THE POTENTIAL FOR LOSS OF RESALE AS I HAVE BEEN CONSIDERING ATTEMPTING TO CHANGE VEHICLES. WE SHOULD NOT BE EXPECTED TO BE ABLE TO MAKE IT IN TO A DEALER EVERY TIME THIS NON-ISSUE CODE IS THROWN.
Apr 29, 2020
STRUCTURE,VISIBILITY/WIPER
1 complaint
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED DURING INCLEMENT WEATHER, THE VEHICLE BECAME FLOODED WITH WATER. THE CONTACT STATED THAT THERE WAS WATER DAMAGE TO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT MOISTURE WAS EVIDENT ON THE INSIDE WINDSHIELD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HOLLYWOOD KIA LOCATED AT 6011 PEMBROKE RD, HOLLYWOOD, FL 33023, (954) 967-5665, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE CARPET, UNDERLAYMENT, AND UPHOLSTERY SHOWED SIGNS OF MOLD. THE CONTACT WAS ALSO INFORMED THAT WATER ENTERED THE CABIN OF THE VEHICLE DUE TO FAILURE OF THE DOOR SEAL GASKET. THE VEHICLE WAS NOT REPAIRED. AN INSURANCE CLAIM WAS FILED UNDER CLAIM NUMBER: 334243420. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13504218. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,000.
Jan 10, 2020
TRACTION CONTROL SYSTEM,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL, THE VEHICLE DID NOT STOP, EVEN WHEN THE EMERGENCY BRAKE WAS APPLIED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS TOWED TO YONKERS KIA (1850 CENTRAL PARK AVE, YONKERS, NY 10410); HOWEVER, THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Nov 27, 2019
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
I WAS DRIVING DOWN THE FREEWAY ON I-20 GOING SEE MOTHER IN LAW @ AROUND 10:30 PM AND THE CAR JUST STARTED LICKING UP SPEED ON IT OWN AND I HAD FIANCEE WITH ME . I AM DEAF SAID THERE SOMETHING WRONG I SAID WHAT THE CAR STARTED IDLING REALLY WERID . AND HE SAID PULL OFF NEXT EXIT START TRY TO STALL ON THE FREEWAY. SO PULL OVER TO EXIT AND START TO RUN NORMAL FOR FEW MINS THEN STALL AGAIN OFF AND ON. I PULL OFF HULEN ST AT TOM THUMB PARKING LOT CHECK EVERYTHING SEEM OKAY WITH MOTOR AND FIANCEE CHECK DIDNT SEE ANYTHING WRONG. I HAVE NOTICE AROUND AUGUST CAR SEEM PICK UP SPEED ON IT OWN I REALLY DIDNT THINK ANYTHING OF IT. THEN I NOTICE THAT IT SEEM USE OIL BECAUSE SOMETIME THERE DOESNT SEEM BE ANY OIL IN CAR . I WOULD PUT SOME IN AND WEEK LATER SEEM ALL GONE. I DONT SEE NO OIL LEAK.. I NOTICE IT USED GAS REALLY FAST I AM HAVING FILL TANK U MAYBE 100 TO 130 A WEEK . I DONT TRAVEL FAR EITHER . 11/12/2019 WHEN STALLING STARTED AND I KNOW NONE LIGHT CAME ON AT ALL ON THE ENGINE OR ANYTHING. NO WARNING NO NOTHING. I AM FINANCING THIS CAR THERE A DEALER THEY HILEY HYUNDAI IN BURLESON TEXAS. I AM LEASING F QUILL M EXTER FINANCE. I JUST RECENTLY PURCHASE THIS IS JUST 2019 2016 KIA SOUL..
Nov 12, 2019
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
DRIVER SEAT GIVING OFF ELECTRICAL SHOCK TO LEGS AND BUTT WHEN PRESSING THE GAS THE ENGINE STALLING THE CATAYLIC CONVERTER OVER HEATING VEHICLE STEERING RIGHT AIR BAG SYMBOLS POPS UP EVERY NOW AND THEN *BF*TP THE CONSUMER STATED THE VEHICLE EXPERIENCED VARIOUS LIFE THREATENING CYBER SECURITY RISK. *JS
Jul 07, 2019
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
MY VEHICLE STALLED, CUT OUT WHILE I WAS DRIVING IN TRAFFIC, AND DIED. IT WAS DIAGNOSED WITH AM ISSUE WITH THE ENGINE. ALL MAINTENANCE FOR THE VEHICLE WERE BEING PROPERLY MAINTAINED AP RHERE SHOULD NOT HAVE HAD ANY ISSUES. THERE WAS A DEFECT IN THE ENGINE.
Jul 05, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SEATS
1 complaint
WHEN I PRESS THE GAS THE VOLTAGE IS HIGH AND AMPLIFIER MY HEART FEELS AS IF ITS GOING TO BURST MY KIDS NOSE BLEED AND THEY GET SICK WHEN AIR IS ON THE SMELL IS BAD IN CRUISE CONTROL AROUND CERTAIN VEHICLES IS SPEEDS UP ON ITS ON...I'VE NOTICED ALTERED PARTS AND THE INSURANCE INFO IS ALTERED MY BOYFRIEND [XXX] BOUGHT CAR 11/2019 FROM KIA OF GREER ONLY ONE OWNER THE MILEAGE ON PAPERS IS WRONG AND SO IT IS ONLINE...I HEAR SOMEONE IN AND OUT CAR AT NIGHTS BOYFRIEND SAID LEAVE IT ALONE MISSING ID SOCIAL BIRTHCERTIFCATES OIT DASH WHEN RUNNING OUT TO SEE WHO WAS AT CAR DOOR WAS LEFT OPENED THE CENTER OF MY HEAD BURNS WHEN DRIVING THE VEHICLE BECAME DIZZY 1/2019 ALMOST FEEL ASLEEP THE THING IS THE VEHICLE IS IN HIS NAME NOT MINE BUT INSURANCE HAS HIS DISABLED BROTHER DOWN AS PRIMARY DRIVER MY DRIVERS RECORD IS WRONG MY MOTHER ACCIDENTS OR ON MINE HER PHONE AND BREACHED OLD EMAIL WAS ON THE ACCOUNT ME AND KIDS ARE VICTIMS OF FOREIGN ORGANIZED CRIMES... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 28, 2019
SUSPENSION,FUEL/PROPULSION SYSTEM
1 complaint
PURCHASED THIS VEHICLE CPO BACK IN AUGUST 2018 WITH MY WIFE. APPROXIMATELY IN NOVEMBER, COMPUTER TRIPPED THE CHECK ENGINE LIGHT. TOOK IT IN BECAUSE IT HAD TURNED OFF ON ITS OWN AND I FOUND IT ABNORMAL. SERVICE CENTER REPLACED THE CLOGGED CATALYTIC CONVERTER. STARTING IN DECEMBER, A FOUL SMELL BEGAN TO DEVELOP INSIDE THE CAR AND SLOWLY GOT WORSE IN JANUARY. I CLEANED AND PURGED THE ENTIRE CAR MULTIPLE TIMES TRYING TO FIND THE SOURCE SINCE IT HAD GOTTEN TO THE POINT THAT IT SMELLED LIKE ROTTEN EGGS. TOOK IT IN IN FEBRUARY FOR THIS ISSUE AND THE CRUNCHING SOUND THE FRONT BEGAN MAKING WHEN GOING OVER BUMPS AND RAMPS. AT THE SAME TIME, WE ALSO REPORTED TO THE SERVICE CENTER THAT POWER WOULD BE DAMPED WHILE UNDER LOAD AND GOING UP HILLS. AFTER I GOT BACK THE CAR, THEY HAD REPLACED THE SWAY ARM LINKS AND TOLD ME THAT THERE WAS NO SMELL. CALLED KIA CORP TO REPORT THE ISSUE AND THEY SENT OUT A TECH. THEY ENDED UP REPLACING THE CATALYTIC CONVERTER AGAIN AND THE FRONT STRUTS. CRUNCHING SOUND FROM THE FRONT SUSPENSION REMAINS AS WELL AS THE SMELL. CONTACTED KIA CORP AGAIN AND REQUESTED THEY BUY BACK THE CAR BEFORE WE SEEK LEGAL COUNSEL AND SUE THEM UNDER THE CALIFORNIA LEMON LAW BUT ARE GIVING USTHE RUN ABOUT. THE PERSON I SPOKE WITH DIDN'T EVEN REALIZE THAT HIS OWN COMPANY WAS GOING TO RELEASE A NEW RECALL REGARDING THE CATALYTIC CONVERTER BEING OVERHEATED UNTIL I POINTED IT OUT. DURING HIS WHOLE TIME, MY WIFE AND I WERE TREATED AS IF WE WERE CRAZY AND THEY KEPT SAYING THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND HAVE YET TO FIX ANY OF THE ISSUES.
Mar 31, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
MY CAR WAS NOT STARTING. I DO NOT DRIVE IT EVERYDAY AND BEGAN TO THINK IT WAS THE BATTERY. I HAD IT TESTED AT THE AUTO ZONE AND THERY SAID IT WAS GREAT NO PROBLEMS. SAID IT COULD BE THE STARTER BUT THOUGHT THAT ODD WITH AS FEW MILES AS ON IT. I ALSO NOTICE THE RECALL FOR THE STEERING ISSUE I WILL SCHEDULE AN APPT FOR. I ALSO HAVE A LIGHT IN MY DASH THAT STAYS ON ALL THE TIME.
Mar 20, 2019
AIR BAGS,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS IN A CAR ACCIDENT A FEW MONTHS AGO THAT INVOLVED ME LEAVING THE ROAD AND THAT I WAS COMPLETELY AIRBORNE LANDING ON THE OTHER SIDE OF THE EMBANKMENT MY AIR BAGS DID NOT DEPLOY UNDER THE FORCE OF MY CAR GOING AIRBORNE AND LANDING SO HARD THAT MY UNDERSIDE OF MY CAR WAS TORN UP NEEDING ALMOST 6,000 DOLLARS IN REPAIRS. INCLUDING BREAKING MY OIL FILTER OFF OF THE CAR. I WAS TOLD THAT MY AIRBAGS SHOULD HAVE COMPLETELY DEPLOYED. BUT THEY DID NOT. I REALLY AM SCARED THAT IF I WAS IN ANOTHER ACCIDENT THEY WILL NOT DEPLOY WHEN NEEDED TO SAVE MY OR MY FAMILIES LIFE.
Jan 08, 2019
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Oct 04, 2018
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Aug 06, 2018
STEERING,SUSPENSION,POWER TRAIN
1 complaint
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Mar 22, 2018
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. ON SEVERAL OCCASIONS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKES OPERATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO CAVENAUGH KIA (LOCATED AT 3315 STADIUM BLVD, JONESBORO, AR 72404, (870) 802-4451) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Aug 24, 2017
AIR BAGS,STRUCTURE
1 complaint
ON 2/18/17 MY DAUGHTER WAS INVOLVED IN A FRONT END COLLISION IN OUR 2016 KIA SOUL. SHE STRUCK A STOPPED TOYOTA CAROLLA AT OVER 45MPH ON SOUTHBOUND I-5 IN SEATTLE WA. THIS WAS A DIRECT FRONT END COLLISION AND THE AIRBAGS IN THE KIA SOUL DID NOT DEPLOY EVEN THOUGH THE METAL BUMPER BAR WAS COMPLETELY BENT IN A "V" SHAPE BACK BEYOND THE RADIATOR. KIA USA FIRST CLAIMED THAT THIS WAS DUE TO UNDER RIDING. SENT THEM DAYTIME PHOTOS FROM THE NEXT DAY WHEN WE VISITED THE CAR TO REMOVE PERSONAL ITEMS AND THEY CHANGED THE STORY TO "THE AIR BAG SENSORS ARE IN THE CONNECTING PILLARS SO THIS STILL WOULD NOT HAVE TRIGGERED THE AIR BAGS. KIA USA IS ACCEPTING NO FAULT AND IT TAKING NO ACTION. BASED ON MY RESEARCH, THIS COLLISION SHOULD HAVE TRIGGERED BOTH FRONT AIRBAGS AS BOTH FRONT SEATS WERE OCCUPIED BY ADULTS AT THE TIME OF THE COLLISION. MY HOPE IS YOU CAN USE THIS INFORMATION AND MY PHOTOS TO INVESTIGATE THIS SITUATION AND RESOLVE IT WITH KIA. FROM MY POINT OF VIEW WE EXPERIENCED A COMPLETE FAILURE OF ONE OF THE CARS MAIN SAFETY FEATURES, FRONT DRIVER AND PASSENGER AIRBAGS. I HAVE ADDITIONAL PHOTOS AND A VIDEO THAT I AM WILLING TO SHARE IF YOU WOULD LIKE THEM. [XXX] [XXX] [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Feb 27, 2017
Frequently Asked Questions
How many problems does the 2016 KIA Soul have?
The 2016 KIA Soul currently has 761 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2016 KIA Soul?
The most common problems reported for the 2016 KIA Soul are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2016 KIA Soul problem data come from?
All problem and complaint data for the 2016 KIA Soul comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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