How many problems does the 2003 MERCEDES-BENZ E-Class have?

The 2003 MERCEDES-BENZ E-Class currently has 466 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2003 MERCEDES-BENZ E-Class?

The most common problems reported for the 2003 MERCEDES-BENZ E-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2003 MERCEDES-BENZ E-Class problem data come from?

All problem and complaint data for the 2003 MERCEDES-BENZ E-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2003 MERCEDES-BENZ E-Class Problems

FUEL/PROPULSION SYSTEM

127 complaints

I inherited my dad's 2003 Mercedes Benz E320 when he passed away last year. He kept the car in pristine condition. About a month ago while driving it, I noticed a strong smell of gasoline in the cabin of the vehicle. The odor is strong just after filling the tank, and then it disappears at appox. 3 quarters of a tank. This issue has been physically challenging for me, making me dizzy and giving me migraines. I'm also very concerned about the safety issues relating to gasoline fumes inside the car... My understanding is that this is a common issue for the said Mercedes Benz model and year. It is a dangerous parts defect that is unacceptable.

Nov 30, 2024

After fueling up, a smell of gas occurs. Slight gas puddle forms under the car after every fuel up. Drops gas gauge down and after that no more smell of fuel but still slight puddle of gas after leaving the car parked. Noticed it about a month ago and it seems to get worse. Doesn't seem safe knowing the car is leaking fuel.

Jan 02, 2022

WHILE THE VEHICLE WAS ON THE HIGHWAY THE CAR LOST POWER. PULLED OVER FOR VISUAL INSPECTION, NOTICED THE FUEL WAS LEAKING RAPIDLY. IMMEDIATELY SHUT OFF THE CAR. HAD VEHICLE TOWED TO LOCAL MERCEDES BENZ DEALERSHIP. DEALER VERIFIED THE TANK WAS LEAKING.

Jul 22, 2020

WHEN MY WINDOWS ARE DOWN AND IM DRIVING YOU CAN SMELL GASOLINE VERY STRONGLY IN THE CAR. EVEN WORSE IN THE BACK SEAT AREA. ESPECIALLY IF MY GAS TANK IS FILLED. IM CONSTANTLY GETTING A WARNING TO CHECK THE GAS CAP AND THE GAS LIGHT GOES OFF FLASHING THEN MY CHECK ENGINE LIGHT WILL GO ON.

Jul 17, 2020

FUEL SMELL COMING FROM WITHIN CABIN FIRST NOTICED OCTOBER 2018 TOLD IT WAS PROBABLY WAS CHARCOAL FILTER NOT A BIG DEAL WHEN FILLING TANK WITH FUEL IT SOMETIMES HAPPENS, AND WAS RECENTLY NOTICED WHEN TIRES WHERE CHANGED THAT FUEL SMELL AND LOOKED LIKE LEAKAGE OF GAS. WAS TOLD THIS WAS A KNOWN DEFECT AND AS THE SECOND OWNER WAS NEVER INFORMED IN ANY CAPACITY. THIS IS A SAFETY CONCERN WHICH IN MY OPINION IF THEY KNEW, ALL OWNERS SHOULD HAVE BEEN NOTIFIED ASAP. I AM NOT SURE WHAT I CAN DO, OR CAN BE DONE, BUT THIS IS CERTAINLY NOT ACCEPTABLE IF IT IS A KNOWN DEFECT. THIS WAS NOTICED WHEN VEHICLE WAS NOT MOVING. I WANT THE AMERICAN PUBLIC TO KNOW, WE MAY HAVE OTHERS OUT THEIR WITH THE SAME PROBLEM NOT KNOWING THIS. WHAT A SHAME FOR MERCEDES IF THEY HAVE NOT CONTACTED PEOPLE. I STARTED REVIEWING WHAT I COULD FIND ON WEB SITES, ATTACHED IS A NHTSA DOCUMENT.

Jun 14, 2020

+ 122 more complaints for this component

SERVICE BRAKES

65 complaints

MB USA is not honoring Recall 2005110001 for 25 years per NHTSA Bulletin. The Mercedes Benz Representative said that the recall is closed for a 2003 car, but which should not be closed until 2028 for my car. The Mercedes Benz Representative agreed that she does see the car matches the 2003-2006 E class with chassis of A336226 falling between A0- and A7- for the recall. The Mercedes Benz Representative gave no explanation as to why the 25 year recall has closed prior to 2031. The faulty SBC has caused numerous problems. If the recall is not honored, I plan to file a lawsuit against Mercedes. A formal complaint is being filed with the NHTSA for MB USA's lack of adhering to the recall for the full 25 years.

Jul 15, 2024

The contact owns a 2003 Mercedes-Benz E-320. The contact stated while driving 30 MPH, the braking system became inoperable. The contact stated that the ABS warning light was illuminated after the failure. The contact stated that the failure was related to TSB: 2005110001. The contact called the local dealer and was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who stated that the failure was due to the sensotronic brake control (SBC) braking system. The manufacturer was contacted and the contact was informed that the VIN was not under recall for the failure. The failure mileage was unknown.

Jul 15, 2024

The contact owns a 2003 Mercedes-Benz E500. The contact stated that there was leakage coming from the driver’s and the passenger’s side sunroof. The contact stated that the vehicle was taken to a local dealer. The contact was informed that the only warranty would be for the module. The contact stated as he was driving the vehicle into the dealer service center the ESP warning light illuminated. The contact stated that after the ESP warning light disappeared, the brake warning light illuminated. The contact stated that when the brake pedal was depressed the vehicle failed to respond. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 97,648.

Sep 07, 2022

Brakes failed

Jul 15, 2022

VEHICLE STARTED FLASHING A RED WARNING SIGN WHILE DRIVING AT WHICH POINT I LOST ALL BRAKES IT WAS ONLY RIGHT THAT I USED A RUNAWAY RAMP AT THE MOMENT OTHERWISE THE CAR WOULD HAVE NOT STOPPED. I TURNED OFF THE VEHICLE AND THEN UPON RESTARTING EVERYTHING BRAKE RELATED DISAPPEARED. ALSO THIS HAS HAPPENED A FEW TIMES ALREADY.

Aug 20, 2020

+ 60 more complaints for this component

FUEL SYSTEM, GASOLINE

54 complaints

The contact owns a 2003 Mercedes-Benz AMG E55. The contact stated that while driving at an undisclosed speed, he smelled an abnormal gasoline odor inside of the vehicle. After a visual inspection of the rear seats, the contact observed gasoline pooling underneath the rear seats. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 2008-020001. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

Dec 04, 2023

The contact owns a 2003 Mercedes-Benz E320. The contact stated that there was an abnormal fuel odor throughout the vehicle. Upon inspection, the contact discovered a fuel leak coming from underneath the vehicle, above the fuel tank. The vehicle was not yet diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 202,800.

Jul 07, 2023

The contact owns a 2003 Mercedes-Benz E320. The contact stated that after refueling the vehicle there was an abnormal gasoline odor inside the vehicle. The contact removed the rear seat where the fuel tank was located and discovered that fuel was leaking into the vehicle underneath the rear seat instead of going into the fuel tank. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.

Jul 11, 2022

MY VEHICLE STARTED PUTTERING AND FINALLY SHUT OFF. I HAD IT TOWED TO THE NEAREST MERCEDES BENZ SHOP LOCATED ON INDEPENDENCE DRIVE IN CHARLOTTE. AFTER THE DIAGNOSTIC, I WAS TOLD THAT THE FUEL PUMP WAS BAD. I INFORMED THE SERVICE ADVISOR COLTON AND THE SERVICE MANAGER TODD ABOUT THE EXTENDED WARRANTY ON THE COMPONENTS OF THE FUEL SYSTEM. I WAS DENIED WARRANTY COVERAGE BECAUSE THEY STATED THAT THE FUEL TANK HAD TO BE CRACKED BEFORE THEY WOULD HONOR THE WARRANTY. TO MY UNDERSTANDING IF THE ITEM IS A PART OF THE FUEL SYSTEM COMPONENTS, IT SHOULD BE COVERED FOR THE WARRANTY. THEY REFUSED TO SATISFY THE WARRANTY AND I ENDED UP NOT AUTHORIZING THE REPAIRS. NOW BECAUSE MERCEDES WILL NOT REPAIR THE COVERED PART, I HAVE TO TAKE IT TO ANOTHER REPAIR SHOP TO HAVE IT FIXED. I THINK MERCEDES SHOULD REIMBURSE ME FOR MY TIME AND PARTS AND LABOR FOR NOT SATISFYING THEIR EXTENDED WARRANTY.....UPDATED 10/15/15 *BF

Jul 20, 2015

STRONG GAS ODOR AFTER FILLING GAS TANK. WHILE IN FOR SERVICE ON VEHICLE OTHER THAN GAS ODOR MECHANIC AT DEALERSHIP FOUND GAS ON SKID PAN UNDER CAR WHILE ON RACK. HE SAID TANK OR POSSIBLE O RING MAY BE AT FAULT. THIS WAS SEPTEMBER OF 2012. AT THAT TIME I DECIDED NOT TO PURSUE REPAIRS DUE TO FINANCIAL RESTRAINTS. THIS JANUARY OF 2015 I RECEIVED A WARRANTY EXTENSION ADDENDUM STATING " SPECIFICALLY, THE WARRANTY ON THE FUEL TANK, FUEL FILTER/SENDER, FUEL PUMP, AND RELATED GASKETS ( COLLECTIVELY THE "COVERED FUEL TANK COMPONENTS") FOR GASOLINE-FUELED, NON PZEV CERTIFIED MODEL YEAR 2003-2009 E CLASS AND 2006-2011CLS- CLASS VEHICLES WILL BE EXTENDED FROM ORIGINAL 4 YEAR/ 50,000 MILES (WHICHEVER OCCURS FIRST) TO 15 YEARS, REGARDLESS OF MILEAGE." TODAY I LEFT MY 2003 E320 FOR SERVICE TO ADDRESS THE PROBLEM. DEALERSHIP CALLED AND SAID THE FUEL TANK SENDING UNIT WAS LEAKING BUT IS NOT COVERED UNDER WARRANTY EXTENSION ADDENDUM! AS STATED ABOVE THE "FUEL FILTER/SENDER" IS COVERED UNDER THE ADDENDUM BUT DEALER DOESN'T WANT TO ACKNOWLEDGE THE LETTER I RECEIVED FROM MERCEDES-BENZ USA, LLC. I UNDERSTAND A CLASS ACTION LAWSUIT HAS BEEN FILED AGAINST MERCEDES CONCERNING THIS MATTER. IS THERE ANYTHING YOUR AGENCY CAN DUE SO MERCEDES HONORS THEIR ADDENDUM AND NOT CHANGE THE COVERAGE ONCE THEY HAVE YOUR CAR TORN APART. I DID SHOW LETTER TO SERVICE REPRESENTATIVE BEFORE I LEFT THE CAR. THANK YOU FOR YOU TIME. *TR

Feb 02, 2015

+ 49 more complaints for this component

SERVICE BRAKES, HYDRAULIC

30 complaints

The contact owns a 2003 Mercedes-Benz E500. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed but the pedal was stiff. The vehicle was taken to two dealers where it was diagnosed that the brake pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.

Jan 23, 2025

The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving approximately 25 MPH, the brakes became inoperable. The brake warning light was illuminated. The vehicle was towed to the local dealer who diagnose the failure to be the Sensotronic Brake Control (SBC) electronic braking system. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000.

May 03, 2022

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS APPLIED AND THE BRAKS FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE CONTACT STATED THAT THE GEAR WAS SHIFTED IN PARK INDEPENDENTLY CAUSING THE VEHICLE COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.

Jul 18, 2014

TL* THE CONTACT OWNS 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT THE BRAKE LIGHTS WERE NOT VISIBLE ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK HIS VEHICLE TO THE DEALER, WHO STATED THE HYDRAULIC PUMP MODULE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WERE 66,000.

Jun 20, 2014

2003 MERCEDES BENZ E320. CONSUMER WRITES IN REGARDS TO SENSOTRONIC BRAKE CONTROL FAILURE. *SMD THE CONSUMER STATED A WARNING LIGHT APPEARED ON THE DASHBOARD THAT READ BRAKING EFFECT REDUCED PLEASE VISIT WORKSHOP. THE CONSUMER WAS QUOTED A PRICE OF $1925.00 FOR THE REPLACEMENT OF THE HYDRAULIC UNIT. *JB

May 08, 2014

+ 25 more complaints for this component

SUSPENSION

26 complaints

Air suspension in the rear suddenly failed making it impossible to drive, also triggered a red warning of "stop, car too low"

Apr 21, 2024

The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 45 mph, the air bag suspension detached from the subframe which caused the shock to lean into the tire. The rear driver’s side wheel ceased turning. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 139,000.

Jul 22, 2021

ALMOST IN AN ACCIDENT AS THE AIRMATIC SUSPENSION FAILED. CAR SUDDENLY LOWERED WHILE DRIVING. CHANGED AIR SHOCKED, FAILED AGAIN AFTER 2 YEARS. THIS CAR HAS ONLY LESS 93000 MILES. ALL MECHANICS ACROSS THE BOARD KNOW THIS IS THE PROBLEM MERCEDES HAS REFUSED TO TAKE CARE.

Feb 08, 2021

AIR SUSPENSION LOWER CAUSED CAR STOPPED WHILE DRIVING. THIS AIR SUSPENSION HAS SERIOUS PROBLEM NEEDS RECALL DUE TO DEFECTIVE DESIGN. SPRINGS HAVE BEEN REPLACED SEVERAL TIMES WITH THE SAME PROBLEM. THIS PROBLEM WILL CAUSE ACCIDENTS WHILE DRIVING.

Mar 16, 2019

Injuries: 1

AIR SUSPENSION - THE ENTIRE VEHICLE HAS FALLEN ALMOST TO THE GROUND DUE TO DEFECTIVE AIR SUSPENSION(FRONT AND REAR). THIS STARTED WITHIN A YEAR AFTER I PURCHASED THE VEHICLE FROM A MERCEDEZ BENZ DEALERSHIP BUT DID NOT REALIZE HOW SERIOUS THE PROBLEM WAS UNTIL THE LAST COUPLE OF YEARS. AS OF TODAY, THE AIR DOES NOT PUMP INTO THE CAR AND THEREFORE IT'S LOW TO THE GROUND.

Dec 15, 2017

+ 21 more complaints for this component

AIR BAGS

17 complaints

System restraint malfunction seems like it the passenger side airbag won’t let you no if on or of

Nov 08, 2022

The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 75 MPH, the air bags on the driver’s side of the vehicle inadvertently deployed without warning. After the air bags were deployed, a message showing an air bag malfunction was displayed on the instrument panel. The contact received medical attention for ringing in his ear from the air bag deployment. The vehicle was not diagnosed because the dealer informed the contact that he had to pay for the diagnostic test. The manufacturer was not contacted. The failure mileage was 65,000.

Jul 01, 2022

Injuries: 1

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE CONTACT HIT A POT HOLE WHICH CAUSED THE PASSENGER'S SIDE FRONTAL AIR BAG TO DEPLOY WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE CONTACT SPOKE WITH MERCEDES-BENZ OF ATLANTA SOUTH (3775 ROYAL S PKWY, ATLANTA, GA 30349) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN AN AIR BAG RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF CONSUMER STATED SINCE THE INCIDENT, MANUFACTURE SENT A LETTER STATING THERE WAS A RECALL WITH THE AIRBAGS.*JB

Jun 26, 2020

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE PASSENGER'S SIDE FRONT AND REAR AIRBAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING OR A CRASH. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. MERCEDES BENZ OF WALNUT CREEK (1301 PARKSIDE DR, WALNUT CREEK, CA 94596, (844) 896-1941) WAS CONTACTED BY PHONE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS ALSO ENCOURAGED TO HAVE THE VEHICLE TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

Apr 07, 2020

TL* THE CONTACT OWNED A 2004 MERCEDES-BENZ E320. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. THE FRONT END WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED CHEST AND TORSO INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 193,000.

Jan 09, 2019

Crash: 1

Injuries: 1

+ 12 more complaints for this component

ELECTRICAL SYSTEM

12 complaints

The Alternator died after just over two years from being replaced by Mercedes part and labor causing a loss of electrical power and a loss of brake in the car.

Apr 26, 2023

Everytime I get in my car, the battery is dead! I have purchased several brand new batteries, and the same thing! I purchased a new battery, and my wife and I went on vacation, and as we was headed back home, we began to smell a real foul oder! We stop to the gas station, and looked everywhere, but didn't see anything! As we continue to drive, and turned in the drive way the battery light came on! I opened the trunk, and there was the foul smell, and the battery was so hot it could have caught fire, luckily we was home

Sep 15, 2022

MY 2003 E320 SEDAN BATTERIES IS CONSTANTLY DRAINING AFTER THE VEHICLE SITS FOR 6 OR MORE HOURS. I HAVE INCURRED COSTLY EXPENSES IN REPLACING BOTH THE REAR LOAD & FRONT SMALL AUXILIARY BATTERIES TO INCLUDE LABOR COST AT AN AUTHORIZED MERCEDES REPAIR SHOP. OCTOBER 2019 I TRIED TO ACCESS THE CAR USING THE KEY KNOB, HOWEVER NO POWER TO ACCESS THE VEHICLE NOR ACCESS THE TRUNK. NOVEMBER 2019 THE VEHICLE FOG, INTERIOR & REAR TAIL LIGHTS BEGAN TO FLASH ON & OFF AND THE SECURITY ALARM BEGIN TO SOUND WITH A WEAK LIKE BATTERY SOUND WITHOUT THE USE OF THE SMART KEY, DECEMBER 2019 THE SAME OCCURRENCES BATTERIES WERE DRAIN, NO POWER & RECENTLY FEBRUARY 2019 SAME OCCURRENCES NO POWER TO VEHICLE. I HAVE PURCHASED NEW BATTERIES & A NEW ALTERNATOR & STILL THE SAME ISSUES OF BATTERY DRAINING. THE AUTHORIZED MERCEDES REPAIR SHOP HAS CONDUCTED A INSUFFICIENT VOLTAGE TEST & ELECTRICAL TEST TO FIND NO ISSUES? THESE OCCURRENCES HAS COST ME EXCESSIVELY & I WANT MERCEDES BENZ MANUFACTURER TO TAKE RESPONSIBILITY IN A RECALL TO ALL CONSUMERS WITH THIS MODEL EXPERIENCING THE SAME OR SIMILAR ELECTRICAL ISSUES OUT OF THE CONSUMER CONTROL. I PURCHASED THE VEHICLE & EXPECTS MERCEDES TO OWN UP TO THEIR CUSTOMER SERVICE SLOGAN. I REQUEST A RESPONSE FROM MERCEDES HEADQUARTERS TO THOROUGHLY INSPECT MY VEHICLE THEIR DEFECTIVE PRODUCT I PURCHASE & MAKE GOOD ON THIS REOCCURRING BATTERY DRAIN ELECTRICAL ISSUE.

Feb 10, 2020

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING FAILED. THE CONTACT WAS UNABLE TO READ ANY OF THE INSTRUMENT PANEL GAUGES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ FORT WAYNE (7227 WEST JEFFERSON BOULEVARD, FORT WAYNE, INDIANA 46804, (877) 455-9123) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE INSTRUMENT PANEL WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED. THE DEALER INFORMED THE CONTACT THAT THE INSTRUMENT PANEL WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 101,200.

Oct 10, 2018

VEHICLE ENGINE SUDDENLY AND WITHOUT WARNING STOPPED RUNNING WHILE BEING DRIVEN. THIS COULD HAVE CAUSED A SERIOUS OR FATAL ACCIDENT IF IT HAD OCCURRED ON A MAJOR HIGHWAY. MERCEDES BENZ OF WEST CHESTER REPLACED THE CRANKSHAFT POSITION SENSOR. THE OCCURRENCE WAS STORED IN VEHICLE ELECTRONICS. THE FAULT WAS AN ELECTRICAL SHORT IN THE CRANKSHAFT POSITION SENSOR. MERCEDES DETERMINED THE CRANKSHAFT SENSOR GETS HOT WHEN ENGINE RUNNING AND CAUSES INTERNAL RESISTANCE TO RISE TO THE POINT OF SHORTING OUT. MERCEDES BENZ STATED THAT A FAILURE OF THIS PART SHOULD NOT HAVE SHUT THE VEHICLE OFF COMPLETELY BUT RATHER SHOULD HAVE RESULTED IN THE VEHICLE NOT BEING ABLE TO BE RESTARTED ONCE IT WAS STOPPED IN ORDINARY OPERATION. THIS IS VERY DANGEROUS!

Jun 16, 2015

+ 7 more complaints for this component

POWER TRAIN

8 complaints

BACK IN JULY OF 2012 MY CAR STARTED TO GET SLUGGISH , MISSING AND JERKING I TOOK IT TO THE DEALER THEY TOLD ME THEY COULD NOT GET THE CAR TO REPEAT THE PROBLEM, THEN AFTER TALKING WITH THEM THEY SAID YES THEY COULD FEEL IT THEN TOLD ME IT WAS SUSPENSION ALMOST 5K TO REPAIR , SO I DECIDED TO DO SOME RESEARCH AND TO FIND OUT THIS CAR HAD TRANS PROBLEMS WHERE THE RADIATOR WAS LEAKING INTO THE TRANS , (A PROBLEM THEY KNOW ABOUT) SO I CALLED MY SERVICE ADVISER TO DISCUS THE PROBLEM TO HEAR THEM SAY OH YEAH ITS A PROBLEM , REALLY? YOU WERE JUST GONNA CHARGE ME 5K TO FIX SOMETHING THAT WASN'T A PROBLEM NOW ITS THE TRANS REALLY, WELL IT TURNS OUT IT WILL COST 10K PLUS TO FIX THIS AND BENZ USA WILL NOT PAY FOR THIS OR THE DEALER FIRST YOU CANT TRUST ANY DEALER THEY WILL TRY TO RIP YOU OFF ALSO THE DEALER OR BENZ USA SHOULD BE FIXING THIS PROBLEM ITS A HAZARD WHEN DRIVING THEN WILL LEAVE YOU STRANDED AND THEY WANT TO MAKE YOU PAY BIG DOLLARS THAT IS A BENZ PROBLEM NOT THE CONSUMER , WHAT CAN WE DO TO MAKE THESE GUYS FIX THIS / THESE CARS?? PLEASE HELP *TR

Jan 13, 2013

I HAVE AN 03 MERCEDES E500. AT ABOUT 65000 ML I HAD GLYCOL IN MY TRANSMISSION DUE TO RADIATOR FAILURE. I TOOK IT TO MERCEDES SARASOTA AND THEY SAID IT WILL COST $5000 AND THEY HAVE TO CHANGE THE RADIATOR AND THE TRANSMISSION. I WAS READING THE MERCEDES WORLD FORUM AND I SEE THAT LOT OF PEOPLE HAD THE SAME PROBLEM. AT THE AND COST ME $3000 AT AAMCO. I HOPE MERCEDES WILL ISSUE A RECALL FOR THIS PROBLEM. *TR

Nov 11, 2011

IN JUNE OF 2010 I PURCHASED A 2003 MERCEDES BENZ E500. THE CAR AT TIMES WOULD SHIFT HEAVY AND AT TIMES WOULD SHIFT DOWN SUDDENLY OR ACCELERATE SUDDENLY AND DRAMATICALLY WHEN THE ACCELERATOR WAS PRESS LIGHTLY FROM A STOP. THE PROBLEM CONTINUED TO THE PRESENT TIME AND HAS GOTTEN WORSE NOW IN THE WINTER MONTHS. I KNOW THE CAR IS A POTENTIAL DANGER BUT HAVE NO OTHER ALTERNATIVE BUT TO DRIVE IT. PLEASE HELP! *TR

Dec 24, 2010

THE ORIGINAL RADIATOR FOR THE 2003 MERCEDES BENZ E500 LEAKS COOLANT INTO THE TRANSMISSION AND TORQUE CONVERTER, CAUSING THE CAR TO JERK AND JUMP. THE COOLANT IN THE TRANSMISSION ACTS AS AN CONTAINMENT AND RUINS THE TRANSMISSION AND TORQUE CONVERTER, WHICH LATER WILL NEED TO BE REPLACED, ALONG WITH THE RADIATOR. THESE THREE MAJOR PART INCLUDING GASKETS, HOSES, AND LABOR ARE EXTREMELY EXPENSIVE. NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. THE DEALERSHIP IS STATING THAT THE ONLY THING THAT CAN BE DONE TO FIX THIS PROBLEM IS TO REPLACE ALL THREE COMPONENTS AT OWNER'S EXPENSE. *TR

Jan 06, 2009

I PURCHASED A 2003 MERCEDES BENZ E500 WHICH WAS OUT OF WARRANTY. SHORTLY AFTER PURCHASING THE CAR MY TRANSMISSION STARTED LOSING POWER ON THE EXPRESSWAY AND MAKING A LOUD ROAR FROM THE BACK OF THE CAR. THE CAR THEN STARTED STUTTERING WHILE AT 60MPH WHICH POSED A DANGER TO MYSELF , MY FAMILY, AND CARS AROUND ME. THIS PROBLEM ALMOST CAUSED CARS BEHIND ME TO HIT ME BECAUSE OF THE SUDDEN LOSS OF POWER. I IMMEDIATELY TOOK MY CAR TO THE SHOP AND IT TURNED OUT THAT GLYCOL LEAKED INTO MY TRANSMISSION DUE TO A FAULTY VALEO RADIATOR IN MY 2003 MERCEDES E500. I WAS TOLD THE TRANS WAS COMPLETELY SHOT AND HAD TO PAY OVER 10K FOR THE TRANS, TORQUE CONVERTER, AND THE RADIATOR. THE MECHANIC ALSO SHOWED ME A TECH BULLETIN P-B-27.55/50F AND THAT THIS PROBLEM IS WIDESPREAD. WHEN I BROUGHT THIS TO THE ATTENTION OF THE MERCEDES DEALER THEY WANTED TO CHARGE ME DOUBLE OF WHAT MY MECHANIC CHARGE ME AND I COULDN'T AFFORD IT. THEY DID NOT OFFER TO FIX THE PROBLEM FOR FREE EVEN THOUGH THEIR RADIATOR WAS FAULTY. MY CAR ONLY HAD 30,000 MILES AT THE TIME OF THE TRANS GOING OUT ON ME. THIS WAS A DANGEROUS MECHANICAL FAILURE AS THE CAR LOOSES POWER AND CAN CAUSE SERIOUS DAMAGES IF THERE IS NOT A RECALL ACTION TAKEN. *TR

Sep 30, 2008

+ 3 more complaints for this component

UNKNOWN OR OTHER

5 complaints

MY HUSBAND WAS DRIVING THE CAR WITH MY 10 YEAR OLD SON ON I276 AT 55MPH WHEN THE BRAKES FAILED. LUCKILY ENOUGH THERE WAS NO CAR IN FRONT OF THEM AND SINCE THEY WERE ON A HIGHWAY HE HAD TIME TO STOP WITHOUT CAUSING AN ACCIDENT OR CRUSHING. WE TOWED THE CAR TO THE MERCEDES DEALERSHIP AND WE WERE TOLD THAT SBC FAILED AND WE HAVE TO PAY $2000. HAD THE CAR TOWED TO MERCEDES BENZ OF FORT WASHINGTON IN FORT WASHINGTON, PA. THE DEALER EXAMINED THE VEHICLE AND SAID THE SBC UNIT HAS TO BE REPLACED AND THE COST IS $2000. I DID SOME RESEARCH AND IT APPEARS THAT I WAS NOT THE ONLY CUSTOMER WITH THIS MAJOR SAFETY PROBLEM. THIS UNIT FAILED ON MANY CUSTOMERS AND APPARENTLY THERE WAS AN EXTENDED WARRANTY OFFERED UP TO 10 YEARS. I HAVE TO SAY THAT I WAS VERY DISAPPOINTED THAT MERCEDES NEVER NOTIFIED ITS CUSTOMERS OF THIS SITUATION. THE DEALER NEVER NOTIFIED ME OF THIS POTENTIAL PROBLEM AND THEY EXPECT ME TO PAY THE REPAIR COST FOR A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED?? TO MAKE MATTERS WORSE, AFTER I REACHED OUT TO MERCEDES-BENZ USA, I WAS TOLD THAT THE PART WOULD HAVE BEEN COVERED UNDER THE 10 YEAR TERM ONLY IF IT FAILED WHICH IS AN APPALLING STATEMENT. SO I WOULD HAVE TO CRASH BEFORE THE PART IS REPLACED?? THIS IS THE ABSOLUTELY MOST RIDICULOUS THING I HAVE EVER HEARD FROM A CAR MANUFACTURER. I HAVE ASKED THE REPRESENTATIVE FOR HIS MANAGER'S CONTACT INFORMATION AND HE REFUSED TO PROVIDE IT. THE SBC UNIT SHOULD BE COVERED AT NO EXPENSE TO THE CONSUMER BECAUSE IT WAS KNOWN FAULTY SAFETY ISSUE. *TR

Oct 23, 2016

SBC LOSS OF POWER NO BRAKES STOP CAR IMMEDIATELY. SEE WORKSHOP. *TR

Nov 30, 2014

THE VEHICLE'S GEAR SHIFT BECAME VERY HOT WHEN THE VEHICLE WAS PARKED IN THE SUN FOR A LONG PERIOD OF TIME. AS A RESULT THE DRIVER BURNED HIS HANDS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Mar 24, 2004

WHEN THE CONSUMER EXITED TO THE RIGHT AT A LOW SPEED, THE VEHICLE'S ESP(TILT SAFETY) SYSTEM ACTIVATED. DEALER FIRST DIAGNOSED THAT OPERATION WAS IMPROPER, BUT THEN STATED IT WAS NORMAL. *JB

Mar 28, 2003

WHEN CONSUMER EXITED FROM HIGHWAY, AT A LOW RATE OF SPEED, THE VEHICLE'S ESP(ANTI-TILT ) SYSTEM ENGAGED. DEALER AT FIRST ADVISED THAT OPERATION WAS IRREGULAR. AFTER REPEATED ATTEMPTS TO CORRECT, THE DEALER STATED THE OPERATION WAS NORMAL. VEHICLE IS A 2003 MERCEDES G500. *JB

Mar 28, 2003

ENGINE AND ENGINE COOLING,POWER TRAIN

5 complaints

TOOK MY CAR INTO DEALERSHIP TO GET CHECKED FOR A KNOWN ISSUE IN WHICH THE RADIATOR WOULD MIX THE ENGINE COOLANT WITH TRANSMISSION FLUID. DEALER CONFIRMED I HAD THE FAULTY RADIATOR AND THAT THE TRANSMISSION FLUID HAD GLYCOL IN IT. I WAS TOLD THEY CAN NOT COVER THE REPAIRS NOR REPLACE THE PARTS AND THAT I WOULD HAVE TO PAY ALL COSTS EVEN THOUGH IT'S A KNOWN ISSUE. SO I DECIDED TO FLUSH THE FLUID OUT AND INSTALL A SEPARATE COOLER TO AVOID FLUID FROM GOING THROUGH RADIATOR IN HOPES I COULD SAVE THE TRANSMISSION FROM BEING DAMAGED BY THE CONTAMINATED FLUID SINCE I DID NOT HAVE THE FUNDS TO REPLACE THE COMPONENTS. I WAS DRIVING ON A BUSY EXPRESSWAY ALONG WITH FOUR OTHER COWORKERS WHEN MY CAR'S ENGINE OVER REVVED AND THE CAR BEGAN TO LOSE MOMENTUM. NEARLY GETTING REAR ENDED BY VEHICLES BEHIND ME, I GOT OUT OF THE LANE AND MERGED ONTO THE SHOULDER. THINKING THE CAR MAY OF HAD SOME ELECTRIC FAULT IN THE TRANSMISSION WHICH MIGHT OF CAUSED THE ISSUE, I BEGAN TO CAUTIOUSLY DRIVE THE CAR BACK TO WORK WHEN IT DID THE SAME THING AGAIN. NEXT DAY I WAS TAKING VEHICLE TO DEALERSHIP WHEN IT COMPLETELY STOPPED MOVING. THE ENGINE WOULD RUN PROPERLY, BUT WHEN PLACED IN DRIVE OR REVERSE, THE CAR WOULD NOT MOVE. TOLD DEALERSHIP MY ISSUE AND WAS TOLD THAT THE TRANSMISSION WENT OUT. THEY WOULD NOT COVER THE COSTS EVEN THOUGH IT WAS CAUSED BY EQUIPMENT FAILURE, SO I PAID ALL THE COST OUT OF POCKET IN ORDER TO GET VEHICLE BACK UP AND RUNNING SINCE IT IS MY ONLY CAR. AFTER TALKING WITH SERVICE MANAGER AT DEALER AND THEIR TECH'S, THEY HAVE KNOWN ABOUT THE ISSUE SPECIFICALLY WITH MY VEHICLES YEAR AND THAT IT IS NOT A RECALL NOR SOMETHING THE DEALER CAN COVER. THIS ISSUE NEARLY CAUSED ME TO HAVE AN ACCIDENT THREE TIMES AND IT IS AN ISSUE THAT THE DEALER MUST TAKE RESPONSIBILITY FOR AND COVER AT NO COST TO OWNER SINCE THEY HAVE KNOWN ABOUT THE ISSUE. *TR

Jan 01, 2014

RECENTLY PURCHASED THIS 2003 MB E500 WHILE DRIVING ALONG THE VEHICLE BEGAN TO STUTTER AND SHAKE @ AROUND 1500 RPM, THIS OCCURRED CONTINUALLY. MADE IT HOME AND GOOGLED THIS PROBLEM AND FOUND OUT THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE DUE TO A LEAK IN THE COOLANT SYSTEM THAT SOMEHOW GETS INTO THE TRANSMISSION,CAUSING IT TO BECOME CONTAMINATED WHICH PRODUCES THIS FIERCE/POTENTIAL DANGEROUS STUTTER/JERKING. TO MY SURPRISE, MERCEDES BENZ IS FULLY AWARE OF THIS HAZARD AND HAS NOT HAD A RECALL/BULLETIN TO FIX THIS COMMON PROBLEM, LEAVING THIS EXPENSIVE REPAIR COST ON THE CONSUMER. THE VEHICLE COST IS EXPENSIVE ENOUGH AND TO HAVE TO MAKE THIS COSTLY REPAIR IS UNFAIR. *TR

Jul 31, 2012

TL*THE CONTACT OWNS A 2003 MERCEDES BENZ E320. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO JERK AND SPUTTER. THE DEALER INSPECTED THE VEHICLE AND STATED THAT ANTI-FREEZE LEAKED INTO THE TRANSMISSION FLUID, WHICH CAUSED THE TORQUE CONVERTER TO FAIL. THE REPAIR WOULD COST $3,000. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 58,000 AND CURRENT MILEAGE WAS 62,000.

Jul 08, 2009

I HAVE A MERCEDES-BENZ 2003 E500 THAT HAS A DEFECTIVE VALEO RADIATOR THAT CAUSED GLYCOL CONTAMINATION LEAKAGE INTO THE AUTOMATIC TRANSMISSION FLUID. MY UN-DRIVABLE CAR NOW HAS TRANSMISSION FAILURE BECAUSE OF POWER LOSS WHILE TRAVELING AT HIGH SPEEDS. INABILITY TO ACCELERATE OR KEEP UP THE MINIMUM SPEED OF THE POSTED HIGHWAY SIGNS IS COMMON. I ASKED MBUSA ABOUT THE PROBLEM AND INITIALLY THEY REFUSED TO ACKNOWLEDGE THE PROBLEM EXISTED. AFTER FINDING TECHNICAL SERVICE BULLETIN P-B-27.55/50F DATED MARCH 24, 2006 THEY ACKNOWLEDGED THE DEFECT BUT DENIED ANY ASSISTANCE TO ME, LEAVING IT UP TO A LOCAL DEALER TO HANDLE THE MATTER. THE LOCAL DEALER WOULD NOT ASSIST ME EXCEPT PERFORMING THE $200 GLYCOL BULLETIN TEST AND DESCRIBED THE COST FOR REPAIRS. MY CAR GLYCOL CONTAMINATION TEST RESULT COMPARED TO THE CHART WAS DEEP PURPLE AS A RESULT OF THE GLYCOL AND TRANSMISSION FLUID CONTAMINATION LEVEL BEING ABOVE 400 MG/LITER WHICH IS THE WORST CASE SCENARIO OF RUSTED TRANSMISSION AND SHOWING GLYCOL CONTAMINATION STARTED MONTHS EARLIER TO THE NOTICEABLE PROBLEMS WITH THE CAR. ALSO THE BULLETIN OUTLINES TEST KITS SOLD TO DEALERSHIPS IN PACKS OF 30'S. THE BULLETIN ALSO SAYS THAT THE PROBLEM IS NOT INTERMITTENT AND CAN BE REPRODUCED AT ALL TIMES. THIS PROBLEM IS WIDE SPREAD AND NEEDS TO BE A RECALL DUE TO POWER LOSS WHILE DRIVING. *TR

Sep 30, 2008

I HAVE HAD SEVERAL PROBLEMS WITH MY CAR HESITATING AND JERKING FIRST FEW TIMES THEY FIXED IT THEN MY CAR STOPPED ON THE FREEWAY IN TRAFFIC GOING 40 MILES PER HOUR, THEN THE ENGINE LIGHT CAME ON AGAIN AND AFTER CHANGING THE TRANSMISSION IT STOPPED AGAIN ON THE STREET GOING 30 MILES PER HOUR. MY CAR IS STILL HESITATING AND JERKING. I AM SO TIRED OF TAKING THE CAR IN ALL THE TIME AND THEM GIVING ME A RENTAL, MY FAMILY AND FRIENDS THINK ITS FUNNY THAT I HAVE DRIVEN A RENTAL SO MANY TIMES. THE CAR HAS BEEN IN THE SHOP TOTAL OF ABOUT 50-60 DAYS TOTAL. MERCEDES WILL NOT GIVE ME MY MONEY BACK OR CHANGE MY CAR. I NEED HELP PLEASE BEFORE MY CAR STOPS ON ME AGAIN ON THE FREEWAY AND SOMEONE HITS ME OR I HIT SOMEONE. *JB

Sep 27, 2006

FUEL SYSTEM, GASOLINE,FUEL/PROPULSION SYSTEM

5 complaints

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E55 AMG. THE CONTACT STATED THAT AFTER REFUELING, GASOLINE WOULD LEAK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE FUEL TANK WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR

May 15, 2013

WHEN THE GAS TANK IS FILLED FULL OF FUEL A STRONG ODOR OF FUEL IS PRESENT INSIDE OF THE CAR. I HAVE LOOKED UNDER THE BACK SEAT AND SEEN A SMALL AMOUNT OF FUEL ESCAPES FROM THE FUEL SYSTEM. SINCE I NOTICED THIS I HAVE NOT FILLED MY CAR UP ALL THE WAY AS LONG AS I DON'T FILL IT MORE THAN THREE QUARTERS FULL THE PROBLEM DOES NOT OCCUR. *TR

Apr 19, 2013

STRONG ODOR OF GASOLINE IN THE INTERIOR OF THE CAR AFTER FILLING THE TANK. ODOR HAS PERSISTED FOR A WEEK. REFER TO NHTSA ACTION NUMBER PE12001. *TR

Apr 10, 2013

EACH TIME I FILL THE VEHICLE WITH GASOLINE, ESPECIALLY UNTIL THE TANK IS FULL, I HAVE A VERY STRONG FUEL SMELL INSIDE THE VEHICLE. THIS ALWAYS HAPPENS ON A FULL TANK, AND THE LESS FUEL I HAVE THE PROBLEM SEEMS TO GO AWAY. MOST LIKELY A LEAK OF FUEL INTO THE INTERIOR OF THE VEHICLE. REF: NHTSA ACTION# PE12001. *TR

Oct 08, 2012

REFERENCE PE12001 GASOLINE STARTED POURING INSIDE THE PASSENGER COMPARTMENT UNDER THE REAR SEAT BENCH ON THE DRIVER'S SIDE. EXTREME GASOLINE FUMES INSIDE THE VEHICLE. CHECK ENGINE LIGHT TURNED ON AT THE SAME TIME OF INCIDENT. ISSUE IS ONGOING. CALLED MERCEDES BENZ OF BLOOMFIELD HILLS AND EXPLAINED THE ISSUE. THEY TOLD ME THAT THE RECALL 2008020001 WAS DONE ON THIS CAR IN 2008. BUT THAT THE RECURRENT PROBLEM "FIX" WOULD BE OUT OF MY POCKET. I CALLED MBUSA AND DOCUMENTED MY COMPLAIN BUT THEY WOULD TAKE NO ACTION. THIS IS A WELL KNOWN AND RECURRENT ISSUE WITH THE E CLASS W211 MERCEDES BENZ FROM 2003 - ON. CARS THAT HAVE BEEN "FIXED" START DUMPING FUEL INTO THE CABIN WITHIN THE NEXT 10,000 MILES OR SO. ALL IT WOULD TAKE IS TO DRIVE OVER A LIT UP CIGARETTE AT LOW SPEED AND THE OCCUPANTS CAN BE IN DANGER OF BODILY INJURIES OR DEATH. *TR

Aug 22, 2012

EQUIPMENT

5 complaints

AFTER SPENDING $600 OF SERVICE ON A 2003 MERCEDES E320, THE RADIO COMMAND CENTER START TO ACTING UP. IT WILL SHUT DOWN ITSELF WHILE DRIVING. TURN BACK ON, AND SHUT DOWN ITSELF AGAIN. MERCEDES OF BELLEVUE INSIST THIS IS OUT OF WARRANTY SERVICE. THE RADIO WAS FINE BEFORE SERVICE D., AND NOW THEY EXPECT US TO PAY EXTRA 3 HOURS FOR TESTING RADIO? *JB

Feb 05, 2007

ON MARCH 31,2005 ACCORDING TO THE NATIONAL NEWS,THE CRYSLER COMPANY SAID IT WOULD INSTALL BATTERY CONTROL SOFTWARE ON THE E-CLASS AND CLS-CLASS MODELS BUILT FROM JANUARY 2002-JANUARY 2005. THE COMPANY ALSO SAID THE BRAKING SYSTEM ON THE E, SL AND CLS-CLASS MADE SINCE JUNE 2001 WOULD BE UPDATED. MY CAR HAD BATTERY PROBLEM PRIOR TO THE NEWS, SOMEHOW THEY FIX IT BUT NOT THE SOFTWARE. UP TO PRESENT, I HAVE NOT RECEIVED ANY RECALL LETTER FROM THE COMPANY DESPITE OF THE NEWS, DESPITE THAT MY CAR IS AFFECTED (I HAD CHECKED WITHTHE COMPANY REGARDING MY VIN # AND CONFIRMED THAT IT IS AFFECTED ). I DO NOT KNOW WHEN THEY ARE GOING TO BE RESPONSIBLE TO START RECALLING AND FIXING THE PROBLEM BEFORE ANY INCIDENT WILL HAPPEN. IT HAPPEN TO ME ON THE HYDRAULIC BRAKE SYSTEM IN WHICH MY CAR JUST STOP IN THE MIDDLE OF THE STREET, WHICH I COULD HAVE BEEN KILLED. THE IRONY IS THAT ,THAT DAY I RECEIVED THE RECALL LETTER AFTER THE FACT. AT THAT TIME, I BELIEVE THAT THE COMPANY KNEW ABOUT THE PROBLEM 5 MONTHS PRIOR. PLEASE ASSIST WITH THIS PROBLEM.

May 03, 2005

PURCHASED 2003 MERCEDES E-320 ON 1/10/04 FROM LEITH MERCEDES IN RALEIGH, NC, TWO HOURS FROM MY HOME. WHEN I PICKED UP THE CAR, THE TELE-AID DID NOT WORK - MODULE REPLACED - OLD PART NOT AVAILABLE; ADJUSTING MOTOR FOR OUTSIDE MIRROR DID NOT WORK - MOTOR REPLACED - OLD PART NOT AVAILABLE. IN MAY, 2004, DASH MESSAGE SAID CONTACT DEALER. CONTACTED DEALER WHO SENT FLATBED FOR CAR. HAD CAR FOR 3 WEEKS. NO EXPLANATION OF FAILURE. FINALLY ARRANGED A RENTAL CAR FOR ME. CAR IS CURRENTLY AT DEALER FOR A/C FAILURE (DROVE 1,400 MILES WITH NO A/C!) LEAKY TRUNK (PART OF THAT TRIP WAS IN THE RAIN, AND MY LUGGAGE AND OTHER ITEMS IN THE TRUNK GOT WET) "GROANING NOISE" IN ENGINE COMPARTMENT, WHISTLING SUNROOF( WHICH HAS ALREADY BEEN REPLACED BECAUSE OF WHISTLING - OLD PART NOT AVAILABLE) WHISTLING FAN;AMBIENT LIGHTING AND WINDSHIELD WIPERS COME ON AT WILL; REAR OVERHEAD LIGHT DOES NOT WORK; CLOCK LOSES TIME. THIS TIME, UNDER DURESS, THEY ARRANGED A LOANER VEHICLE FOR ME. HAVE HAD ONE CALL FROM DEALER SINCE CAR WAS BROUGHT IN ON 9/12/04 TO CLARIFY AN ITEM ON MY LIST. THEY "DID NOT KNOW" WHEN MY CAR WOULD BE READY. TODAY IS 9/22 AND I HAVE NOT HEARD FROM THEM. WHEN I ASKED DEALER ABOUT BRAKE RECALL, THEY SAID THEY HAD NO KNOWLEDGE OF IT, EVEN THOUGH IT WAS ON THE FRONT PAGE OF USA TODAY. I HAVE ASKED FOR A FREE EXTENDED WARRANTY AS THE CAR HAD 5,000 MILES ON IT WHEN PURCHASED - (IT NOW HAS 18,000+ - SO MY WARRANTY IS FOR 1 YEAR OR 50,000). THEY WILL "GET BACK TO ME" ON IT. SO FAR, I HAVE NOT HEARD A WORD. I TRAVEL ALOT ALONE, AND THE CAR IS MAKING ME UNEASY. MY HUSBAND REFUSES TO DRIVE IT. I BELIEVE THE CAR IS A LEMON! ALSO, WHEN I ARRANGED TO PURCHASE THE VEHICLE, THEY TOLD ME THE CAR WOULD BE A NEW ONE, THEN CALLED ME TO TELL ME IT WAS, IN FACT, A "DEMO" MODEL. IT LOOKS AS IF THEY WERE TRYING TO UNLOAD IT AND I BOUGHT IT! *AK

Sep 24, 2004

MERCEDES 2003 E320: THE PARKTRONICS IN THE CAR, ARE SET OFF BY CONSTANT RAIN OVER THE HOOD OF THE CAR, IN SPEEDS UP TO 10MPH. THE DOUBLE RED LIGHTS GO OFF AND THE PARKTRONICS WARNING BUZZERS GO OFF, WARNING THAT YOU HAVE HIT A SOLID OBJECT. I WAS DRIVING THROUGH THE PARKING LOT OF A KROGER GROCERY STORE AND MY PARKTRONICS WARNING LIGHTS AND BUZZERS WENT OFF WARNING THAT I HAD HIT SOMETHING SOLID. I TOOK THE CAR INTO PARK PLACE MERCEDES IN DALLAS TEXAS AND THEY REPLACED MY PARKTRONICS TWICE, THEN THE THIRD TIME I BROUGHT THE CAR IN FOR THE SAME PROBLEM, THEY INFORMED ME THAT THEY WOULD NOT REPLACE THEM ANYMORE, BECAUSE MERCEDES DID NOT CONSIDER THIS A DEFECT ANY LONGER, BUT THAT THEIR PARKING SENSORS WERE VERY SENSITIVE TO RAIN RUNNING OVER THE FRONT OF THE CARS HOOD. I WOULD HAVE TO LIVE WITH THE SOLID OBJECT WARNING BUZZERS GOING OFF BECAUSE MERCEDES NO LONGER CONSIDERED THIS A DEFECT. THIS CAN POSE SERIOUS PROBLEM WITH ANYONE DRIVING IN A HEAVY OR BLINDING RAIN AND THEIR CAR KEEPS WARNING THEM, THAT THEY HAVE HIT A SOLID OBJECT. ESPECIALLY IN HEAVY RUSH HOUR TRAFFIC WHERE DRIVERS ARE MOVING AT LOWER SPEEDS, AND SLAMMING ON YOUR BREAKS EVERY TIME THE CAR WARNS THAT YOU HAVE HIT A SOLID OBJECT, WHEN YOU HAVE NOT, IS A SERIOUS SAFETY RISK. MY MERCEDES E320 HAS SPENT 47 DAYS IN 2003, IN THE DEALERSHIP REPAIR DEPARTMENT FOR MAJOR ELECTRICAL SYSTEM FAILURES, WHICH ARE COMMON TO THE ENTIRE 2003 E320 RELEASE. *LA

Jan 26, 2004

THIS IS THE BIGGEST SECRET KEPT BY MERCEDES BENZ ON THE NEW BODY STYLE OF THE 2003, E-CLASS CARS COMPLETE FIBER OPTICS FAILURE IN THE CAR BEGINS IN THE CAR AT 89 DEGREES F, THIS WILL BE DEMONSTRATED BY THE AUDIO SYSTEM RAPIDLY SKIPPING FROM CD TO CD IN THE 6 CD CHANGER, AND THEN THE VOLUME IN THE AUDIO SYSTEM WILL BECOME UNCONTROLLABLE FOR 15 MINUTES OR LONGER. THE VOLUME WILL TURN TO MAXIMUM VOLUME ON ITS OWN AND STAY THERE UNTIL YOU TURN THE CAR OFF, IF YOU ARE DRIVING AND DO NOT TURN THE CAR OFF, THE VOLUME LEVEL WILL STAY AT MAXIMUM VOLUME FOR 15 MINUTES OR MORE, THEN LOWER ITSELF DOWN DURING A 20 SECOND INTERVAL TO A MUTED STATE, THE AUDIO SYSTEM WILL TURN ITSELF OFF. THEN, TURN ITSELF BACK ON, TO FULL VOLUME AND REPEAT THE CYCLE. DURING THIS ENTIRE TIME, THE PERSON IN THE CAR WILL HEAR A VERY LOAD POPPING NOISE IN THE SPEAKERS, IN ADDITION TO ANY OF THE MUSIC BLASTING FROM THE STEREO SYSTEM. IF YOU TURN THE CAR OFF AND LEAVE IT FOR SEVERAL HOURS AND ALLOW IT TO COOL DOWN. THIS WILL NOT OCCUR AGAIN, UNTIL THE STEREO HEATS UP AGAIN. AFTER REPLACING MY CD SYSTEM MULTIPLE TIMES, MERCEDES REPLACE MY REAR COMPUTER TWICE AND MY MAIN FRONT COMPUTER ONCE, THEN BUILT A FAN TO COOL THE FIBER OPTICS SYSTEM. HOWEVER, THIS FAN IS ONLY INSTALLED TO MERCEDES OWNERS WHO REPEATEDLY COMPLAIN ABOUT FIBER OPTICS FAILURES AND UNCONTROLLABLE VOLUME ON THEIR STEREOS WHILE DRIVING. THIS IS A WELL DOCUMENTED PROBLEM ON ALL MERCEDES COMPLAINT WEBSITE, HOWEVER PEOPLE ARE UNAWARE THAT IT IS CAUSED BY AN OVERHEATING OF THE FIBER OPTICS SYSTEMS AT 92 DEGREES. IT APPEARS THAT THE MAJORITY OF DEALERSHIPS REPEATEDLY REPLACE THE CD SYSTEM FOR CUSTOMERS BECAUSE THEY ARE UNAWARE OF THE DEFECTIVE FIBER OPTICS SYSTEM IN THE 2003 E-CLASS MERCEDES. *LA

Jan 26, 2004

EXTERIOR LIGHTING

5 complaints

REAR FOG LAMPS ON SOME EUROPEAN MANUFACTURED VEHICLES THAT ARE ABOVE THE REAR BUMPER HAS CAUSED CONFUSION AND DISTRACTION TO FOLLOWING DRIVERS. *LA

Oct 01, 2003

HEADLIGHT STANDARDS FOR PASSENGER CARS. TRANSFERRED TO RULEMAKING. *MR *CB

Sep 23, 2003

BOTH RIGHT AND LEFT HEADLIGHTS WERE AIMED HIGH. *MR THE PROBLEM WAS WITH THE HEADLIGHTS WHICH WERE AIMED PROPERLY FOR THE LOW BEAM, THERE WAS NO FURTHER ADJUSTMENT AVAILABLE FOR THE HIGH BEAM. AS A RESULT THE HIGH BEAM ON THE VEHICLE POINTED UP AT AN ANGLE OF 1 1/4 INCHES AT 7 1/2 FEET. (ULTIMATELY, THE LIGHTS SHINED DIRECTLY INTO THE ONCOMING DRIVERS EYES AT THIS ANGLE) MODEL E-320 *SCC *JB

Sep 09, 2003

PROBLEMS WITH C-240 HEADLIGHT EQUIPMENT.*MR THE PROBLEM IS WITH THE HEAD LIGHTS AIMED PROPERLY FOR THE LOW BEAM, THERE IS NO FURTHER ADJUSTMENT AVAILABLE FOR THE HIGH BEAM. *CB

Aug 01, 2003

PROBLEMS WITH HEADLIGHT EQUIPMENT ON VEHICLE. NAR 07/28/2003*MR *CB

Jul 28, 2003

ELECTRICAL SYSTEM,SERVICE BRAKES

4 complaints

I OWN A 2003 MERCEDES BENZ E500. MY WIFE WAS DRIVING THE CAR ABOUT 25 MPH .SHE PUT ON THE BRAKES AND A BRIGHT RED SIGNAL APPEARED ON THE SCREEN AND THE CAR BRAKES FAILED .TO AVOID AN ACCIDENT ,MY WIFE DROVE INTO AN UPHILL PARKING LOT WHERE THE CAR CAME TO A STOP WITHOUT THE CARS BRAKES HELP .AFTER WE CALMED DOWN ,WE CALLED AAA AND HAD THE CAR TOWED TO RIZZOLI'S MECEDEZ REPAIR 702 WEST GRAND AVE GROVER BEACH CA 93433 PHONE NUMBER 805-481-0832 WHICH WAS CLOSED AND THE CAR WAS LEFT IN THEIR PARKING LOT WITH THE KEYS LEFT IN THE DROP BOX .THIS WAS THE CLOSEST MERCEDES REPAIR PLACE WE COULD THINK OF IN OUR STATE OF SHOCK. WE WERE NOTIFIED THAT SBC BRAKE SYSTEM HAD FAILED AND IT WOULD COST $3453.06 TO REPAIR .I FOUND OUT THAT THERE HAD BEEN A 25 YEAR EXTENDED WARRANTY ON THE VIN NUMBER IN QUESTION .AFTER THE REPAIR I STILL NOTICED SOME CUSHIONING OF THE BRAKE PEDAL BUT THE CAR BRAKES DID WORK . RIZZOLIS IS NOT AN AUTHORIZED REPAIR SHOP .I CALLED THE AUTHORIZED DEALER WHERE I PURCHASED THE CAR ALPHONOS ,1423 CALLE JOAQUIN,SAN LUIS OBISPO ,93405 ,805 4382701 PRIOR TO GET THE CARS BRAKES REPAIRED AND THE REPRESENTATIVE I TALKED TO SAID THEY DO NOT HAVE A RECALL LISTED ON THE VEHICLE AND COULD NOT HELP ME . I AM SEEKING REEMBERSEMENT OF THE COST OF REPAIR SINCE THE DEALER I BOUGHT THE CAR FROM WOULD NOT HONOR REPAIRING THE VEHICLE ON THE 25 YEAR WARRANTEE . THANK YOU [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

May 16, 2022

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E500. WHILE DRIVING, THE BRAKES FAILED AND THE DRIVER WAS UNABLE TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER (MERCEDES-BENZ OF NORTH HOUSTON LOCATED IN HOUSTON, TEXAS) WHO INDICATED THAT THE HYDRAULIC SBC BRAKE PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE SBC BRAKE PUMP WAS PREVIOUSLY REPLACED IN 2011. AFTER RETRIEVING THE VEHICLE AND WHILE DRIVING, SEVERAL WARNING MESSAGES DISPLAYED, INCLUDING THE BATTERY AND ALTERNATOR WARNING INDICATORS BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 152,801. UPDATED 09/05/17*LJ *CN *TR

Jul 11, 2017

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E320. WHILE PARKED, THE VEHICLE'S "SERVICE BRAKES-VISIT WORKSHOP" LIGHT ILLUMINATED. THE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

Oct 27, 2015

IT STARTED WITH A ESP WARNING ON THE CLUSTER, WITH INCREASED BRAKE DISTANCE, AFTER RESTART THE WARNING WAS GONE, AFTER MANY MONTHS THE WARNING CAME BACK ON IN NOV OF 2013, WENT BACK OFF AND CAME BACK ON JAN 14 2014, CALLED THE MERCEDES DEALER IN NASHVILLE TN, WAS ADVISED THAT THE AUTO DID HAVE A RECALL ON THE SBC UNIT, WHICH IS THE ABS BRAKE SYSTEM, BUT THE RECALL ENDED ON 11-12, WHICH I DO NOT UNDERSTAND HOW A SAFETY RECALL CAN EXPIRE WITH MILEAGE OR DATE. THE REPAIR WILL COST ABOUT $2000.00 WITH NO MANUFACTURE SUPPORT OR HELP. MERCEDES HAS KNOW ABOUT THE BOSCH SYSTEM HAVE ONLY SO MANY BRAKE CYCLES, I PURCHASED THIS VEHICLE USED IN 2009 AND HAVE NEVER RECEIVED ANY INFORMATION ON THE RECALL. THIS IS NOT THE WAY A RECALL IS SUPPOSED TO WORK.. MERCEDES SAID SORRY, THAT'S NOT GOOD ENOUGH, THIS IS THE SAFETY OF MY FAMILY AND OTHERS THAT OWN THESE VEHICLES. *TR

Mar 13, 2014

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

4 complaints

MZB ISSUED A 25-YEAR-WARRANTY/SAFETY RECALL EXTENSION ON MY 2003 E500 MZB CAR; #2005110001 -FOR THE SENSOTRONIC BRAKE SYSTEM. AROUND AUGUST 2020 I WAS DRIVING ON SURFACE STREET WHEN SUDDENLY THE DASHBOARD STARTED FLASHING RED WARNINGS AND THE SPEED IMMEDIATELY REDUCED AND TRANSMISSION WAS LOCKED IN FIRST GEAR. I WAS ALMOST REAR-ENDED AND MANAGED TO PULL CAR CURBSIDE. I THEN SLOWLY DROVE CAR HOME, AND THE NEXT DAY CONTACTE A MASTER ASE MZB MECHANIC AND HAD CAR TOWED THERE IN TEMECULA. HE DETERMINED THE SBC UNIT WAS THE CAUSE AND EVEN CALLED MZB TEMECULA TO ASSURE THEY HAD THE PART. HE THEN INFORMED ME MY CAR WAS UNDER A 25-YEAR RECALL EXTENSION TO REPAIR THE SAFETY- HAZARD ISSUE. DEALER AND MZB USA REFUSES TO REPAIR - THEY SAY SINCE THEIR COMPUTER DOES NOT SHOW FAULTS, THE CODES THAT THE ASE MASTER MECHANIC ( WHO IS KNOW TO TEMECULA MZB SERVICE MANAGER FOR YEARS) SENT TO THEM DO NOT MATTER...ONLY THEIR SYSTEM CODES. I LIVE IN AN AREA WHERE FREEWAY DRIVES ARE ESSENTIAL AND FREQUENT; A SBC LIMP MODE BREAKDOWN WOULD PUT MINE AND OTHERS LIVES IN DANGER. MZB TEMECULA AND MZB USA IN GEORGIA TOLD ME THAT IS NOT THEIR PROBLEM UNLESS IFTHE SYSTEM GOES DOWN AND I HAVE TOWED TO THEM.

Oct 01, 2020

DEALERSHIP FAILED TO FIX AND INSPECT MY SBC PUMP WHICH LEAD TO MY VEHICLE BEING TOTALED AND LOSING ESP.

Sep 24, 2020

Crash: 1

MERCEDES DEALER SAYS THAT MY VIN NUMBER IS NOT UNDER THIS RECALL. I BOUGHT THE CAR ON JULY 31,2009 AND THE RECALL FOR THE BRAKE PUMP CAME OUT IN OCTOBER 2009. I HAVE HAD THE CAR SERVICED AT THE SAME MERCEDES DEALER FOR 8 YEARS AND THEY HAVE NEVER TOLD ME ABOUT ANY RECALL. IS MY CAR COVERED UNDER THIS RECALL. I UNDERSTAND THERE IS A 10 YEARS LIMIT ON THE RECALL AND MERCEDES HAS BEEN REGULARLY SERVICING MY CAR SINCE YEAR 6 TO YEAR 10 I.E. @009 TO 2013 AND THEY HAVE NEVER MENTIONED ANY RECALLS IN ANY OF THE TIMES I HAVE HAD THE CAR SERVICED SINCE JULY 31, 2009.

Mar 03, 2017

I PURCHASED THE MERCEDES BENZ E500 2003 ABOUT FIVE YEARS AGO. I NOTICED ABOUT 21/2 YEAR THAT THE BRAKE LIGHTS KEPT COMING ON EVEN AFTER HAVING THE BRAKES REPLACED. THE BRAKING SYSTEM LIGHT COMES ON AND MESSAGE STATES PLEASE STOP YOUR, THE BRAKING SYSTEM IS DEFECTIVE. THIS HAPPEN SEVERAL TIMES I WAS IN TRAFFIC. I COULD NOT STOP AND WHEN I TURN THE VEHICLE ON, THIS MESSAGE COMES ON THE DASH BOARD. WHEN I WENT TO THE MERCEDES BENZ DEALERSHIP I WAS TOLD MY SENSOTRONIC BRAKE CONTROL NEEDED TO BE REPLACED. I WAS NEVER TOLD BY ANY MERCEDES BENZ DEALERSHIP THAT THERE WAS A RECALL ON THE SENSOTRONIC BRAKE CONTROL. THEY JUST QUOTED ME PRICES ON REPLACING THE SENSOTRONIC BRAKE CONTROL, INSTEAD OF TELLING ME THERE WAS A RECALL. I NEED YOUR HELP, BECAUSE I WAS NEVER NOTIFIED, NOR DID THE MERCEDES BENZ DEALERS TELL ME OF THE RECALL. PLEASE EMAIL AT [XXX] OR CONTACT AT [XXX]. I REALLY APPRECIATE YOUR ATTENTION TO THIS MATTER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Dec 07, 2015

Crash: 1

VISIBILITY

4 complaints

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SUN ROOF GLASS DETACHED FROM THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS QUOTED A COST TO REPLACE THE GLASS PORTION OF THE SUN ROOF. THE SUN ROOF GLASS WAS REPLACED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED HOWEVER, THE SUN ROOF WAS NO LONGER OPERABLE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Jun 22, 2020

THE WINDSHIELD WIPER RESERVOIR FLUID LEAKS AND ALSO CAUSING WARNING MESSAGE TO APPEAR ON THE DASHBOARD. NO EVENT CAUSED IT TO CRACK OR LEAK. HAD CALLED MERCEDES DEALERSHIP AND SERVICE ADVISER HAD SAID MANY OTHER INCIDENTS OF THIS NATURE HAS OCCURRED. NO CONSEQUENCES HAS HAPPENED FROM THE LEAK BUT IN A LUXURY CAR IT SHOULD NOT HAPPEN. NO CORRECTIVE ACTION HAS BEEN DONE BUT DEALERSHIP COULD ONLY REPLACE IT AT A COST. *TR

Dec 24, 2009

I OWN A 2003 MERCEDES E-500. BOTH SUN VISORS FAILED IN 2007 AT ABOUT THE SAME TIME. THEY SIMPLY SEIZED IN PLACE AND CAN NOT BE MOVED. MERCEDES HAD REFUSED TO REPAIR THE VISORS AS PART OF THE WARRANTY CITING MILEAGE LIMITATIONS. THE REPAIR COST IS OVER $800. I THINK VISORS AND OTHER INTERIOR EQUIPMENTS SHOULD LAST MORE THAN 4 YEARS! *TR

Dec 11, 2009

2003 E500 MERCEDES WITH A 60,000 MLS AT THE TIME THE AIR CONTROL IN THE BACK STARTED TO ACT BY IT SELF TURNING THE HEATER ON AT HIGH; IT WAS POSSIBLE TO RESET BY THE FRONT CONTROL BUT IT WOULD GO BACK A COUPLE OF TIMES IN THE DAY. KNOW THE AIR CONDITIONING UNIT OF THE CAR HAS FAILED; REPAIR COST $2200 AND 2 WEEKS IN THE SHOP. *TR

May 18, 2009

ENGINE AND ENGINE COOLING

4 complaints

WHILE DRIVING, RADIATOR FLUID LEAKED INTO THE TRANSMISSION WHICH CAUSES VIBRATIONS FROM THE REAR OF THE CAR. THE LEAK ALSO CREATED A JERKING PROBLEM WHILE ACCELERATING IN THE LOW GEARS. THE ISSUE WITH THE FAULTY RADIATOR IS GOING TO TAKE OVER $10,000 TO REPAIR.

Dec 19, 2010

MY 2003 MERCEDES E320 ENGINE STALLED MOMENTARILY AS I SPED UP TO ENTER I-95 NEAR FREDERICKSBURG, VA. I EASED UP ON THE GAS AND IT RESTARTED WITH NO APPARENT IMMEDIATE AFTER EFFECTS. FORTUNATELY, THERE WAS NO TRAFFIC CLOSE BEHIND ME, OR THERE MIGHT HAVE BEEN A COLLISION. THERE WERE NO WARNING LIGHTS SHOWING ON THE DASHBOARD BEFORE OR AFTER THE STALLING. I CONTINUED SOUTH ON I-95 WITH NO FURTHER PROBLEMS UNTIL I EXITED AT ASHLAND, VA. AT THE INTERCHANGE WITH US1, WHEN I STOPPED AT THE TRAFFIC LIGHT, THE ENGINE STALLED OUT AND WOULD NOT RESTART, BLOCKING TRAFFIC. A POLICEMAN ARRIVED AND CALLED FOR A TOW. AGAIN THERE WERE NO APPARENT TROUBLE LIGHTS. THE CAR WAS CARRIED TO THE RICHMOND VA DEALER, WHICH REPLACED THE AIR MASS SENSOR. THIS CORRECTED THE PROBLEM. I REPORTED THIS PROBLEM TO MERCEDES CUSTOMER CARE IN NJ. I EMPHASIZED THE SERIOUSNESS OF HAVING THE ENGINE STALL OUT, BUT THEY WERE NOT PLANNING TO PERFORM ANY NEW FIX. THEY SAID IT WAS "OPERATING AS DESIGNED", MAKING REFERENCE TO A "LIMP HOME" FEATURE THAT STALLS THE ENGINE AND WARNS THE DRIVER TO GET OFF THE ROAD. I LOOKED IN THE CAR'S MANUAL, AND THE TERM "LIMP HOME" APPEARS ONLY ONCE CONCERNING THE ENGINE. HOWEVER, THERE IS NO DESCRIPTION OF HOW THIS WORKS OR WHAT THE DRIVER IS SUPPOSED TO DO. IN MY CAR, THE ENGINE DID NOT "LIMP", BUT RAN AT FULL POWER AFTER THE STALL AND RESTART. IN MY OPINION, A SENSOR FAILURE SHOULD NOT DISABLE THE ENGINE, AND ANY SERIOUS PROBLEM SHOULD BE WARNED THROUGH A BLINKING CHECK ENGINE LIGHT. MERCEDES NEEDS TO REMEDY THESE PROBLEMS THROUGH A RECALL. AT THE VERY LEAST, OWNERS OF THESE CARS SHOULD BE WARNED ABOUT THE POTENTIAL PROBLEM, AND HOW TO DEAL WITH IT IF IT OCCURS. *TR

Jul 05, 2010

DT: CONSUMER SMELLS A GAS ODOR IN THE CAR. SHE HAS HAD THIS SAME PROBLEM SINCE SHE BOUGHT THE CAR.*AK

May 20, 2005

THE PURGE VALUE FOR THE EMISSION CONTROL SYSTEM, MAKES A TAPPING NOISE IN THE ENGINE AT IDLE, AS IF THE CAR IS LOW ON OIL. WHEN I TOOK THIS IN TO THE DEALERSHIP TO SEE WHAT THE TAPPING NOISE WAS, THEY EXPLAINED THAT A LOUD METAL TAPPING NOISE WAS NORMAL ON THE MERCEDES. THEY STATED THEY WOULD PUT A NEW "PURGE VALUE" IN THE CAR TO SEE IF THAT WOULD QUITE THE LOUD NOISE IN THE ENGINE. UPON DOING SO, THE CAR BEGAN JERKING BACK AND FORTH VIOLENTLY WHEN ATTEMPTING TO ACCELERATE. THE PROBLEM BECOMES GRADUALLY WORSE, THE CHECK ENGINE LIGHT COMES ON, THE CAR BEGINS CONSUMING LARGE AMOUNTS OF GASOLINE (ABOUT 8-10 MPG), THE CAR WILL ROCK FROM SIDE TO SIDE AT AN IDLE STOP AND WILL HESITATE FOR 10-30 SECONDS, WHEN ATTEMPTING TO ACCELERATE FROM A STOP. *LA

Jan 26, 2004

TIRES

4 complaints

TL*- THE CONTACT OWNS A 2003 MERCEDES E320. THE VEHICLE HAD FULLWAY FULDA TIRES, TIRE SIZE 245/35Z/R2095. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH THE REAR DRIVER SIDE TIRE EXPLODED WITHOUT WARNING. THE TIRES EXHIBITED CRACKS WITHIN A PERIOD OF FOUR MONTHS OF PURCHASE. THE CONTACT SAID THAT HE WAS INFORMED BY THE TIRE AUTO SHOP THAT THERE IS A NO TREAD WARRANTY BECAUSE THE TIRES WORN QUICKLY.

Apr 19, 2010

EXCESSIVE VIBRATION WHILE DRIVING AND TIRE WEAR RESULTING IN INCREASED HYDROPLANING. *JB

Aug 27, 2007

GOODYEAR TIRE DEFECT GOODYEAR LS TIRE. TIREES ARE CUPPING STARTING AT APPROX.15000 MILES. TIRES MUST BE REPLACED AT 20000 MILES. NO RESPONSE BY GOODYEAR. GOODYEAR HAS HAD 294 ON-LINE COMPLAINTS FOR THIS TIRE WITH APPROX. 85% FOR THIS OR SIMULAR PROBLEM. THE VEHICLE WAS CHECKED OKAY. SEE WWW.GOODYEAR.COM. *AK

Jan 03, 2005

WHILE DRIVING APPROXIMATELY 35MPH, CONSUMER HEARD A "ROARING" NOISE AND PULLED TO THE SIDE OF THE ROAD. UPON INSPECTION NOTICE THE LEFT REAR TIRE WAS FLAT. DEALER CAME TO INSPECT AND DIAGNOSED "THE INBOARD SIDEWALL WAS SPLIT FROM THE WHEEL TO THE TREAD". TIRES WERE ORIGINAL. VEHICLE IS A 2003 MERCEDES E500. TIRE INFO: CONTINENTAL CONTITOURING CONTACT ECO PLUS 245/45R17 DOT NO. LMUXPXBU4402 **TS**TT

Jan 08, 2003

VEHICLE SPEED CONTROL

3 complaints

I OWN A MB 2003 E500. WHEN APPLYING THE ACCELERATOR PEDAL THE CAR WOULD JERK BACK AND FORTH LIKE THE CAR IS STALLING FOR NO LONG THAN COUPLE SECS OR LESS. I'VE ONLY NOTICED THIS HAPPENS AT LOW ROLLING SPEEDS. THIS HAS HAPPENED RANDOMLY NUMEROUS TIMES AND I HAVE YET TO FIND A PATTERN. I BROUGHT THIS TO THE DEALERSHIP AND THEY CAN'T REPRODUCE THE PROBLEM. *TR

Jan 30, 2008

WHILE APPLYING THE ACCELERATOR PEDAL THE VEHICLE JERKED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NINE TIMES, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK CONSUMER ALSO EXPERIENCED LOST OF POWER STEERING DUE TO FLUID LEAKING INTO THE GROUND. DEALER REPLACED POWER STEERING GEAR BOX. ALSO, SUNROOF DOESN'T CLOSE. DEALER REPLACED SLIDING ROOF ANGLE BRACKET. *LA

May 17, 2004

I AM CONCERNED THAT THE ARM FOR THE CRUSIE CONTROL IS TOO CLOSE TO THE TURN SIGNAL ARM. SEVERAL TIMES A DAY I FIND THAT MY HAND (ALBEIT A SMALL HAND) ACCIDENTALLY HITS THE CRUISE CONTROL LEVER INSTEAD OF THE TURN SIGNAL - ESPECIALLY WHEN SIGNALLING LEFT. THIS ACTIVATES THE CRUISE CONTROL AT A TIME WHEN YOU ARE USUALLY GETTING READY TO SLOW DOWN FOR A TURN. I UNDERSTAND THAT BRAKING WILL TURN OFF THE CRUISE AUTOMATICALLY, BUT IT IS STILL AN INCOVENIENCE AND COULD POTENTIALLY BE DANGEROUS. I CONTACTED MERCEDES BENZ AND THEY SAID THAT THE CARS ARE ALL PUT THROUGH MANY, MANY TESTS AND THIS PROBLEM DIDN'T SURFACE. A SOLUTION WOULD BE TOO SHORTEN THE LENGTH OF THE CRUISE HANDLE OR ANGLE IT MORE TOWARD THE DASH. POSSIBLY THIS WOULD ALLOW FEWER MISTAKES.

Jan 20, 2003

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

*1. The Fuel Tank and components and/or system failed or malfunctioned. *2. After filling the gas tank, the odor of strong pungent gasoline fumes fills the cabin of the and lingers for some time in the car and garage until the gasoline level goes down after being driven for a few miles. *3The car has been taken to a certified Mercedes Benz Dealership Service Center and was told that the problem was the gas tank and system/components. *4.The car was inspected by a certified Mercedes Benz Dealership Service Center Mechanic *5. There were NO warning lamps or messages on the dashboard or message center on car. The only symptoms of the problem was the strong odor of gasoline fumes after fuel fill ups.

Mar 05, 2023

TAKATA RECALL, ALSO HAVING PROBLEM WITH FUEL CAP AND EVACUATION SYSTEM.

Feb 19, 2016

POWER TRAIN,FUEL/PROPULSION SYSTEM

2 complaints

WHILE THE VEHICLE WAS ON THE HIGHWAY ON A LONG ROAD TRIP, THERE WAS AN INCREASINGLY LARGE RATTLE WHEN THE VEHICLE WAS UNDER LOAD. EVENTUALLY THE RATTLE STOPPED. THEN WHEN I TRIED TO FILL UP THE CAR WITH GAS, IT LEAKED EVERYWHERE CAUSING A MASSIVE FIRE HAZARD. WHILE THIS WAS PUT UNDER EXTENDED WARRANTY FOR 15 YEARS BY MERCEDES BENZ, A 2003 MODEL IS OUT OF WARRANTY BY 3 YEARS. THIS IS COMPLETELY UNACCEPTABLE AS IT LEFT ME STRANDED IN RURAL MONTANA ON A ROAD TRIP (I'M FROM WA) AND POSED A MASSIVE FIRE HAZARD IN THE BLAZING HEAT OF SUMMER. I HAD TO TOW IT BACK ON A UHAUL TO PREVENT FURTHER DAMAGE TO THE CAR OR A POTENTIAL FIRE. EVEN THE MECHANICS AT A NEAR-ISH (200 MILES AWAY FROM THE MONTANA HIGHWAY I BROKE DOWN ON) WERE HESITANT TO EVEN MOVE THE CAR DUE TO FIRE HAZARD. THIS ISSUE SHOULD HAVE BEEN RECALLED FOR SAFETY REASONS OR BEEN GIVEN A MUCH LONGER EXTENDED WARRANTY. IN ADDITION TO THE SHAKE, NOW THE BRAKES WILL NOT LET GO WHEN I TRY PUT THE CAR IN NEUTRAL. THIS WOULD NORMALLY BE A SEPARATE ISSUE, BUT IF IT CREATES A SPARK NEXT TO THE FUEL ISSUE, IT COULD MEAN THAT THE CAR IS QUITE LITERALLY A BOMB IF DRIVEN. THE WHOLE INTERIOR SMELLS LIKE FUEL AS WELL. MERCEDES SEEMS TO ADMIT THERE IS A PROBLEM BY COMPLYING WITH A CLASS ACTION LAWSUIT AGAINST THE FUEL TANK AND ADDING THE WARRANTY BUT REFUSES TO DO A RECALL OR LONGER EXTENDED WARRANTY DUE TO GREED. THIS CAN CAUSE DANGEROUS SITUATIONS LIKE MY OWN AND EVEN WORSE ONES WHERE THE FUEL MAY IGNITE IN THE FUTURE.

Aug 19, 2020

CAR IS USED ONLY FOR WORK AND MOSTLY HIGHWAY DRIVING FOR APPOINTMENTS. AT 70,000 MILES THE TRANSMISSION WENT OUT ON THE E320. AN INVESTIGATION REVELED THAT A VALVE HAD FAILED IN THE RADIATOR CAUSING COOLANT FROM THE ENGINE TO MIX IN WITH THE TRANSMISSION FLUID WHICH IN TURN BURNT OUT PARTS IN THE TRANSMISSION. ALSO THERE IS HESITATION WHEN STEPPING ON THE GAS PEDAL THE CAR SOMETIMES SPUTTERS TO SHUT OFF WHEN STOPPING. *TR

Apr 18, 2013

ELECTRICAL SYSTEM,AIR BAGS,SEATS

2 complaints

MY VEHICLE IS CURRENTLY EXPERIENCING AN SRS WARNING LIGHT THAT THE DEALERSHIP, MERCEDES BENZ OF SOUTH BAY, DIAGNOSED AS BEING A PASSENGER SEAT WEIGHT SENSOR FAILURE. THEY ADVISED THAT THIS IS A COMMON FAILURE ON THESE MODELS, WHICH UPON SEARCHING THE INTERNET I BELIEVE IS THE CASE, AND QUOTED ME OVER $4,000 FOR THE REPAIR. THIS FAILURE TURNS OFF THE PASSENGER AIRBAG UNLESS THE REPAIR IS PERFORMED. MY UNDERSTANDING, HAVING PREVIOUSLY WORKING FOR ANOTHER OEM FOR 15 YEARS, WAS THAT AIRBAGS AND THEIR ASSOCIATED PARTS SHOULD LAST THE LIFE OF THE VEHICLE. IT APPEARS THAT THIS FAILURE IS SO COMMON WORLDWIDE THAT AFTERMARKET COMPANIES SELL "EMULATOR" KITS THAT TURN OFF THE LIGHT AND MAKE THE AIRBAG FUNCTIONAL FOR APPROXIMATELY $100. I BELIEVE THIS IS A DESIGN FAILURE OF A CRUCIAL SAFETY COMPONENT AND SHOULD REPLACED BY THE MANUFACTURER AT NO COST TO CONSUMERS.

Feb 18, 2020

THERE IS A SENSOR IN THE PASSENGER SEAT THAT IS DEFECTIVE CAUSING THE FRONT PASSENGER AIRBAG TO TURN OFF, EVEN WHEN A PASSENGER IS PROPERLY SEATED. *TR

Mar 31, 2014

STRUCTURE

2 complaints

DEALER CLAIMS MB HAS NO RECALL ON THIS CAR EVEN THOUGH NHTSA HAS A RECALL NUMBER: 19V918 FOR GLASS PANEL DETACHING FROM VEHICLE. PLEASE ADVISE ME OF NEXT STEPS TO GET DEALER COMPLIANCE.

Jan 06, 2020

I PUSHED THE REMOTE BUTTON ON THE KEY FOB TO UNLOCK THE CAR AND THE LEFT REAR DOOR POPPED OPEN , NOW I CANNOT CLOSE THE DOOR. THE LOCK WILL NOT CATCH TO CLOSE THE DOOR. HAD TO TIE THE DOOR SHUT WITH THE SEATBELT TO DRIVE IT HOME. I'M BEING TOLD THAT THE DOOR LOCK JUST ALL OF A SUDDEN WENT BAD , IT COULD HAVE HAPPEN WHILE DRIVING. THE LOCK HAS TO BE REPLACED , COST ...OVER $500 IT SEEMS STRANGE TO ME THAT THIS PART IS SO OVERPRICED COMPARED TO OTHER MODELS. IT HAS TO BE A DEFECT THAT MERCEDES IS WELL AWARE OF. I'M GLAD I WASN'T IN MOTION WHEN IT HAPPEN . I FEEL THIS SHOULD BE A RECALL.

Sep 13, 2017

STEERING

2 complaints

I WAS MAKING A RIGHT TURN ONTO A CITY STREET WHEN I HEARD A CLICK/ CRACK, THE INSTRUMENT PANEL LIT UP, AND THE STEERING WHEEL LOCKED. I WAS NOT ABLE TO STOP THE CAR IN TIME AND HIT A PARKED CAR. THE ENGINE DID NOT TURN OFF WHEN THIS HAPPENED. IT WASN'T A CASE OF THE POWER STEERING FAILING BECAUSE I WAS NOT ABLE TO TURN THE WHEEL AT ALL (I DO KNOW WHAT THAT FEELS LIKE). I PUT THE CAR IN PARK, TURNED OFF THE ENGINE, SURVEYED THE DAMAGE, THEN TURNED THE CAR BACK ON AND WAS ABLE TO REVERSE IT AND PARK THE CAR BEHIND THE ACCIDENT. THE STEERING WAS FINE. AFTER I COLLECTED MYSELF, I DROVE THE CAR AROUND THE BLOCK (RESIDENTIAL AREA) AND SAW THE CAR DROVE FINE, EXCEPT FOR THE FACT THAT I WAS JUST IN AN ACCIDENT. I ENDED UP HAVING THE CAR TOWED BECAUSE THE SERPENTINE BELT WAS RUBBING AGAINST SOMETHING, CAUSING SMOKE, AND I DIDN'T WANT THE BELT TO BREAK. I WAS SLIGHTLY INJURED IN THE CRASH. BECAUSE I WAS TRYING TO TURN THE LOCKED STEERING WHEEL, I INJURED MY RIGHT ELBOW FROM THE IMPACT. MY STOMACH MUSCLES WERE ALSO HURT, PROBABLY DUE TO THE FLEXING OF MY CORE AS I WAS TRYING TO YANK THE WHEEL BACK TO THE LEFT TO AVOID THE ACCIDENT. AS I STATED EARLIER, THESE WERE VERY MINOR INJURIES. THE AIRBAGS DID NOT DEPLOY. THE MAIN REASON I'M REPORTING THIS IS BECAUSE I BOUGHT THIS CAR FOR MY SON TO DRIVE. AND I CANNOT LET HIM DRIVE THIS CAR NOW, KNOWING THAT THIS CAN HAPPEN. THANK GOD HE WASN'T DRIVING AND IT HAPPENED AT LOW SPEED.

Dec 06, 2019

Crash: 1

Injuries: 1

NEW MERCEDES E320 WAS PURCHASED ON MAY 31, 2003 FROM BOBBY RAHAL MOTORCAR COMPANY IN WEXFORD, PA. THE CAR HAS HAD TWO SERIOUS PROBLEMS WITHIN 25 DAYS OF ITS PURCHASE, BOTH BEING SERIOUS AND COULD BE LIFE THREATNING:*AK 1. THE SEAT EASY FUNCTION MALFUNCTIONED. IT PUSHED THE SEAT RIGHT TO THE STEERING WHEEL AND ALMOST CAUSED CHOKING DUE TO PRESSING OF THE CHEST AGAINST THE STEERING WHEEL(JUNE 13, 2003) 2. LOST THE PUMP FOR THE FLUID PRESSURE TO THE STEERING WHEEL WHILE THE CAR WAS IN MOTION AT 35 MILES/HOUR ON A HILLY CURVING ROAD. STEERING WHEEL BECAME VERY HARD AND STEERING BECAME EXTREMELY DIFFICULT - ALMOST RIGID TO TURN. THIS COULD HAVE CAUSED A HEAD ON COLLISION WITH OPPOSING INCOMING TRAFFIC ( JUNE 25, 2003) DEALER REPAIRED IT BUT REFUSES TO GIVE ANY ASSURANCE ABOUT THE SAFETY OF THE CAR. WHEN HE WAS SUGGESTED TO REPLACE THE CAR FOR SAFETY ISSUES THAT HAD OCCURRED IN 25 DAYS, HE HAD REFUSED.

Jun 30, 2003

UNKNOWN OR OTHER,SERVICE BRAKES

2 complaints

SBC ABS HYDRAULIC UNIT FAILED NEEDED REPLACEMENT & SWITCH MB SAID THIS WAS NOT UNDER WARRANTY FOR MY YR VEHICLE. MERCEDES BENZ FINALLY TOOK OWNERSHIP OF THIS PROBLEM AND STATED IN DOCUMENT AUGUST 2018 THAT THEY ARE COVERING THE COST AND LABOR TO THIS PROBLEM FOR UP TO 25 YEARS IN MODEL YEAR. BUT YOUR SITE DOES NOT SHOW A RECALL ON THIS?? LIMP MODE AND FAULT LIGHTS FLASHED SBC/ABS UNIT FAILED. HAD TO BE TOWED TO DEALER. PLEASE, FILE MY COMPLAINT SINCE I AM GOING AFTER MERCEDES BENZ LOCAL DEALER FOR MY REFUND OF CASH FOR THIS PROBLEM TO BE FIXED. THANKS

Oct 04, 2018

THE SBC IS THE PROBLE , AND I BELICE RHAT IT IS / WAS ON RECALL, I WANT YOU TO FIX THE PROBLEM . THANKS

Jul 02, 2018

AIR BAGS,SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS APPLIED BUT DID NOT RESPOND. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, THE VEHICLE SPUN AROUND AND CRASHED INTO A TREE. THE CONTACT SUSTAINED WHIPLASH AND PAINS TO THE WRISTS DUE TO THE FORCE FROM THE IMPACT THAT DID NOT REQUIRE MEDICAL ATTENTION. IN ADDITION, THE HEAD RESTRAINT AIR BAGS DEPLOYED ON THE DRIVERS SIDE AND THE FRONT PASSENGER SIDE ONLY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BACK TO THE CONTACTS RESIDENCE AND THE VEHICLE WAS NOT DIAGNOSED YET TO DETERMINE HOW THE FAILURE HAPPENED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Dec 28, 2015

Crash: 1

Injuries: 2

THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I DO BELIEVE THAT THIS ISSUE IS RELAYED IN THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006.I PURCHASED THE VEHICLE IN DECEMBER OF 2007 AS A USED VEHICLE WITH APROX. 40,000 MILES. I HAVE NOT BEEN SENT ANYTHING FROM MBENZ NOTIFYING OF THIS ISSUE.VEHICLE PUT IN SHOP 4-16-20015 AT MERCEDES. DIAGNOSIS WAS FAULTY SBC PUMP SYSTEM AT A COST FOR REPAIR $2400.00. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.LASTLY, PASSENGER AIR BAG LIGHT HAS BEEN ON SINCE SHORTLY AFTER PURCHASING THE VEHICLE. KNOWN AS THE SRS SYSTEM.THIS ISSUE IS SPELLED OUT AS A MAJOR SAFETY CONCERN IN MERCEDES E CLASS OPERATOR'S MANUAL, TOLD BY MERCEDES SERVICE DEPT,THIS IS A $800.00 BILL TO HAVE REPAIRED. QUESTION,, DOES SOMETHING TRAGIC HAVE TO HAPPEN BEFORE, MERCEDES BENZ LIVE UP TO THEIR OBLIGATION OF KEEPING THOSE WHO PURCHASE THEIR VEHICLE,,,,,SAFE. *TR

Apr 17, 2015

ENGINE

2 complaints

DURING INITIAL WARMUP OF VEHICLE (GENERALLY SOAKED AT AMBIENT TEMPERATURES 60F AND BELOW) A SHORT TERM (5-8 SECONDS) UNSTABLE IDLE OCCURS 20-30 SECONDS AFTER INITIAL ENGINE START AND WHILE IN A FORWARD DRIVE GEAR. THIS UNSTABLE IDLE GENERATES TORQUE VARIATIONS THAT WILL OVERCOME A BRAKE APPLY AND INCUR VEHICLE MOVEMENT. THE BRAKE APPLY IS A LEVEL WHICH WOULD KEEP THE VEHICLE STOPPED ON LEVEL GROUND TO COUNTER ACT NORMAL CREEP TORQUE. APPLYING THE BRAKE HEAVIER WILL PREVENT THE VEHICLE FROM MOVING.

Dec 10, 2015

CRANKSHAFT POSITION SENSOR - THE ENGINE SHUTS DOWN WITHOUT ANY WARNING, SOMETIMES WHILE DRIVING AT SPEED. I TRIED TO RESTART IT SEVERAL TIMES, BUT TO NOT AVAIL. IT MAY RESTART AFTER THE ENGINE HAS COOLED OFF (AFTER 20-30 MINUTES) BUT THE PROBLEM REPEATS ITSELF WHEN THE ENGINE HAS BEEN RUNNING AND WARM AGAIN. THE CHECK ENGINE LIGHT CAME ON AND A MALFUNCTION MESSAGE: BATTERY PROTECTION - CONVENTIONAL FUNCTIONS TEMPORARILY UNAVAILABLE DISPLAYS. ONCE AT THE REPAIR SHOP, THE MECHANIC KNEW WHAT THE PROBLEM MAY POSSIBLY BE EVEN BEFORE TESTING FOR THE CHECK ENGINE CODE. HE SAID HE'S SEEN THIS PROBLEM FOR QUITE SOME TIME. THE PROBLEM CODE DID COME UP WITH A BAD CRANKSHAFT POSITION SENSOR AS HE PREDICTED. I RESEARCHED THIS PROBLEM ON SEVERAL MERCEDES BENZ OWNERS? FORUM WEB SITES AND DISCOVERED NUMEROUS ENTRIES FROM OWNERS WITH THIS EXACT SAME PROBLEM, AFFECTING SEVERAL MERCEDES MODEL YEARS. I CALLED MERCEDES BENZ AND ASKED WHY A RECALL WAS NOT ISSUED FOR THIS PROBLEM AND WHAT THEY WERE DOING TO COMPENSATE OWNERS FOR THE REPAIR COST OR AT LEAST A NOTIFICATION OF THIS PROBLEM. I DID NOT RECEIVE A FAVORABLE OUTCOME BUT WAS TOLD BY THE CUSTOMER SERVICE REPRESENTATIVE THAT SHE WOULD ESCALATE THE ISSUE INTERNALLY SO THAT THEY WOULD BE AWARE OF THE ISSUE. I BELIEVE THAT MERCEDES BENZ HAS KNOWN ABOUT THIS PROBLEM FOR YEARS AND IT CONTINUES TO AFFECT MANY OWNERS. HAVING THE ENGINE SHUT DOWN WITH NO WARNING IS VERY DANGEROUS ESPECIALLY IF THE CAR IS BEING DRIVEN AT SPEED ON THE HIGHWAY. *TR

Feb 18, 2014

POWER TRAIN,SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE DOWNSHIFTED AND THE BRAKES FAILED. THE VEHICLE SHUT OFF AND WAS ABLE TO BE RESTARTED. AFTER THE VEHICLE WAS RESTARTED, THE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

Sep 25, 2015

ON JUNE 6, 2013, WHILE BRAKING ON APPROACHING INTERSECTION, BRAKES FAILED AND TRANSMISSION LOCKED. MERCEDES CUSTOMER ASSISTANCE TOWED VEHICLE TO DEALER, M-B GREENWAY, HOUSTON, TX, WHERE THE SERVICE ADVISOR EXPLAINED THAT THE PRESSURE RESERVOIR OF THE SENSOTRONIC BRAKE UNIT HAD FAILED AND MUST BE REPLACED AT A COST OF $1,350. I COMPLAINED THAT THE SBC UNIT WAS THE SUBJECT OF NHTSA SAFETY RECALL 05V0133 AND TWO MBUSA RECALL CAMPAIGNS (2005070007 AND 2005110001) RESULTING IN THE EXTENSION OF THE ORIGINAL WARRANTY TO 10 YEARS WITH NO MILEAGE LIMITATION. THE DEALER REFUSED TO HONOR THE WARRANTY OR REPLACE THE ENTIRE SBC UNIT, BECAUSE THE ELECTRONIC DIAGNOSTIC CODE REQUIRED BY MB USA, LLC FOR A DEALER TO FILE A WARRANTY CLAIM UNDER THE NHTSA 05V033 CAMPAIGN DID NOT APPEAR ON THE DIAGNOSTIC EQUIPMENT. I PAID THE DISPUTED $1,350 CHARGE AND DROVE THE CAR ABOUT 6 MILES ON JUNE 6, 2013, AND THE BRAKES AGAIN FAILED AND THE TRANSMISSION LOCKED. MERCEDES CUSTOMER ASSISTANCE TOWED IT BACK TO M-B GREENWEAY, WHERE THE SERVICE STATED THE ENTIRE SBC UNIT HAD FAILED AND MUST BE REPLACED AT A COST OF $2,030. I COMPLAINED THAT THE REPLACEMENT WAS MANDATED AT NO COST BY NHTSA 05V0133, BUT SHE SAID MB USA LLC WOULD ALLOW THE DEALER TO HONOR THE SBC WARRANTY BECAUSE THE CAR WAS "DRIVEN OUT OF THE SHOP." SHE ALSO REFUSED TO CREDIT THE $1,350 CHARGE I PAID FOR THE SBC PRESSURE RESERVOIR REPLACEMENT, BUT OFFERED TO "DISCOUNT" THE REPLACEMENT OF THE ENTIRE SBC UNIT TO "$1,799." *TR

Jun 07, 2013

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

COMPLETE BRAKE FAILURE. ALMOST CRASHED. I HAVE NUMEROUS FAULT CODES IN COMPUTER, ABS CODE, SBC CODE, RESIVIOR CODE, ETC, ETC ON A 58,000 MILR CAR! THEY ARE TELLING ME ONLY ONE PART HAS EXTENDED WARRANTY AND THAT IS THE SBC. EVERYTHING ELSE I MUST PAY FOR. THE SBC EFFECTS ALL OF THESE OTHER PARTS AND THAT IS CRAP! LIKE WHICH CAME FIRST? THE CHICKEN OR THE EGG. WHY HAVE YOU NOT EFFECTED A COMPLETE RECALL OF THIS MAKE & MODEL AS EVERYONE IS HAVING THE SAME PROBLEM. YOU AND MERCEDES ARE GOING TO GET SOMEONE KILLED AS THE BRAKES GO TO MANUAL AND IT'S HARD PANIC STOPPNG A 3400LB CAR!!!!!

May 24, 2011

WHILE I WAS DRIVING THE CAR IN 35 MILES SPEED, ALL OF A SUDDEN THE BRAKE SYSTEM FAILED. I WAS UNABLE TO CONTROL MY 2003 MERCEDES E 320 AND I WAS ALMOST DEAD CROSSING A HEAVY TRAFFIC AREA. FORTUNATELY I TURNED THE CAR LEFT TO A PARKING LOT AND CHANGED THE GEAR TO PARKING TO STOP THE CAR AND TO AVOID GETTING IN TO THE SHOP. I BOUGHT THE MERCEDES WITH A TRUST, BUT I LOST MY TRUST. NOT ONLY THAT I AM STILL WAITING TO GET THE REPAIRING COST FROM MERCEDES DUE TO THE PRODUCT DEFECT. *TR

Jun 26, 2008

SERVICE BRAKES, ELECTRIC

2 complaints

CAR E-320 MERCEDES BENZ 2003 WITH 53404 MILES WHILE MY WIFE WAS DRIVING THIS CAR, THE VEHICLE PANEL INDICATED A TOTAL BRAKE FAILURE AND SHE HAD NO BREAKING RESPONSE FROM THE CAR AT ALL. SHE WAS TRAVELING AT AROUND 40 MPH BUT SAYS SHE HAD NO ONE IN FRONT OF HER SO SHE LET THE CAR COAST TO A STOP, SHE HAD NO BREAKING POWER AT ALL. AT THIS TIME SHE CALLED ME AND I HAD HER TAKE PHOTOS OF THE CAR PANEL LIGHTS AND THEN I CONTACTED MERCEDES BENZ. WE KNOW THAT THERE HAS BEEN A RECALL FOR THIS ISSUE ON THESE VEHICLES, BASED ON INFORMATION THAT I FOUND FILED WITH NHTSA. THE BIGGEST PROBLEM IS THAT THE EXACT SAME INCIDENT HAPPENED TO HER ON THIS SAME VEHICLE BACK IN JANUARY OF 2009. AT THE TIME OF THAT INCIDENT SHE WAS AT A PARKING LOT AND DRIVING VERY SLOWLY. WE CONTACTED MERCEDES BENZ AND WERE TOLD TO BRING THE CAR IN. MB SAID THAT THE CAR REQUIRED AN SBC CONTROL UNIT UPGRADE (SOFTWARE) AND THE JOB WAS DONE AT NO COST TO US. SO HERE WE ARE, 16 MONTHS AND ABOUT 9,000 MILES LATER WITH THE SAME ISSUE AGAIN, BOTH TIMES THIS PROBLEM COULD HAVE RESULTED IN A SERIOUS ACCIDENT AND WE ARE HAPPY THAT THIS WAS NOT THE CASE. ALTHOUGH MB HAS ALREADY MADE AN APPOINTMENT FOR US AND I WAS TOLD THAT THE PROBLEM WILL BE RESOLVED AT MB'S COST, THIS TIME THEY INDICATED TO ME THEY WILL BE REPLACING SOME PART (?) AND NOT JUST DOING AN ELECTRONIC UPDATE. OF COURSE MY WIFE IS NOW VERY SCARED TO DRIVE THIS CAR, EVEN IF THEY DO THE REPAIRS AND I DO NOT BLAME HER. WE WILL SEE. IN DOING INTERNET RESEARCH I FOUND MANY OTHER COMPLAINS THAT ARE VERY SIMILAR, WHERE THERE IS A TOTAL ELECTRONIC FAILURE OF THE BREAK SYSTEM (NO STOPPING POWER AT ALL, NO DUAL-SYSTEM BACK-UP). IN OTHER COMPLAINTS IF THE CAR IS TURNED OFF AND THEN RE-STARTED THE PROBLEM GOES AWAY. THIS IS EXACTLY WHAT HAPPENED TO MY WIFE'S CAR. THIS PROBLEM IS SERIOUS ENOUGH THAT SHOULD BE PROPERLY ADDRESSED AND RESEARCH SO AS TO AVOID ACCIDENTS. *TR

Jul 30, 2010

INTERMITTENT PROBLEM WITH BRAKES. PEDAL HAS EXCESSIVE TRAVEL AND STOPPING DISTANCE IS NOTICEABLY INCREASED. IT SEEMS TO FIT INTO THE PROBLEMS LISTED WITH TWO RECALLS ON 2003 E500. 04V296000 AND 05V133000. CONTACTED MERCEDES AND WAS TOLD NEVER HEARD OF THIS CONDITION, THEN I GAVE THEM THE RECALL NUMBERS. I WAS THEN PUT ON HOLD FOR APPROX. 20 MINUTES AND THEN WAS TOLD NO OPEN RECALL ON THIS UNIT,AND I SHOULD CONTACT DEALER FOR ASSISTANCE. CONTACTED DEALER AND WAS TOLD TO CONTACT MERCEDES HOTLINE BECAUSE THEY COULD NOT HELP. CONTACTED MERCEDES AGAIN TO BE TOLD TO SEE DEALER. I ALSO ASKED IF IT COULD BE CHECKED OR TESTED TO SEE IF THE PROBLEM WAS WHAT THE RECALL LISTED AND IF SO POSSIBLY GET SOME ASSISTANCE FROM MERCEDES. AND IF IT WAS A DIFFERENT PROBLEM THEN CHARGE ME. THE DEALER SAID NO,AND IF I WAS NOT SATISFIED WITH THEIR ANSWER MAYBE I SHOULD SEE AN ATTORNEY. CERTAINLY SEEMS LIKE A LOT OF TROUBLE TO SEE IF THIS PROBLEM IS RELATED TO THEIR RECALL. *TR

Apr 11, 2008

SERVICE BRAKES, AIR

2 complaints

I WAS DRIVING MY 2003 MERCEDES BENZ E 320 ON APRIL 3,2008. ALL OF A SUDDEN A SIGN APPEARED ON THE DASH BOARD THAT BRAKE WAS DISABLED AND I WAS UNABLE TO CONTROL THE VEHICLE WITHOUT A BRAKE AND STILL IT WAS RUNNING. SOME HOW I MANAGED TO DRIVE THE VEHICLE TO A PARKING LOT ON LEFT AND STOPPED IT BY CHANGING THE GEAR TO PARKING. IF IT WAS HAPPENING AFTER 10 SECOND IT WOULD HAVE COLLIDED WITH OTHER VEHICLES IN HIGH SPEED IN A MAJOR INTERSECTION AND I WOULDN'T BE IN THE FACE OF THE EARTH TODAY. LATER I FOUND OUT THAT THE BRAKE SYSTEM OF 2003 E 320 WAS IN RECALL. WHEN I CHECKED WITH THE DEALER THEY SAID IT WAS REPLACED BEFORE AND THERE IS NO MORE WARRANTY. I HAD TO PAY $2500 TO FIX THE PROBLEM FROM MY POCKET. I AM SO UPSET ABOUT THIS INCIDENT - MORE THAN THE MONEY - THE NEGLIGENCE OF MERCEDES BENZ CAN RISK THE LIFE OF MANY PEOPLE LIKE ME DRIVING MERCEDES 2003 E320 MODEL WITH FAULTY BRAKE WHICH BREAK DOWN WITHOUT ANY WARNING WHILE GOING IN HIGH SPEED. WHAT SHALL I DO IN THIS MATTER? *TR

Jun 11, 2008

Injuries: 1

WHEN THE CAR WAS TWO MONTHS OLD, 1500 MILES, A WARNING LIGHT CAME ON TELLING ME THAT MY BRAKES MAY NOT BE WORKING AND THAT I SHOULD STOP DRIVING IMMEDIATELY. IN FACT THE BRAKES WERE NOT WORKING AND I HAD A HARD TIME STOPPING ON THE SIDE OF THE HIGHWAY. THE CAR WAS TOWED TO KNAUZ MERCEDES IN LAKE BLUFF. THEY STILL HAVE NOT TOLD ME WHAT WENT WRONG BUT SAY THAT THEY HAVE GOTTEN NEW PARTS AND THE BRAKES SHOULD BE FINE.

Jul 30, 2003

POWER TRAIN,ELECTRICAL SYSTEM

2 complaints

MY CAR HAS STOPPED ON THE FREEWAY AS I WAS DRIVING. THEN AGAIN A FEW WEEKS LATER WHILE DRIVING IT STOPPED ON THE STREET. ALSO IT JERKS AND HESITATES OFTEN. I AM AFRAID ITS GOING TO STOP ANYTIME. THE DEALER WILL NOT GIVE ME A NEW CAR OR MY MONEY BACK. I HAVE TAKEN THE CAR IN 16 DIFFERENT TIMES AND ITS BEEN IN THE SHOP FOR OVER 45 DAYS TOTAL. MY LEASE IS GOING TO BE UP IN ABOUT 4 MONTHS, I THINK THAT IS MY THEY WILL NOT DO ANYTHING. *JB

Sep 14, 2006

WHILE DRIVING AT ANY SPEED VEHICLE STALLED. CONSUMER RESTARTED VEHICLE, AND DROVE IT TO DEALER FOR INSPECTION. MECHANIC DETERMINED THAT TRANSMISSION AND COMPUTER SENSOR NEEDED TO BE REPLACED, AND REPLACED THEM. HOWEVER, THE PROBLEM RECURRED, AND THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

Aug 25, 2004

SEAT BELTS

2 complaints

THE CONSUMER WAS INVOLVED IN A FRONTAL COLLISION, IN WHICH THE SPEED WAS UNDETERMINED. THE SEAT BELT FAILED TO HOLD THE CONSUMER. THE CONSUMER RECEIVED HEAD INJURIES AND WAS TRANSPORTED TO THE LOCAL HOSPITAL. *JB

Oct 29, 2004

Crash: 1

Injuries: 1

I ACQUIRED A 2003 MERCEDES E500 ABOUT A YEAR AGO AND I STILL CANNOT ATTACH MY SEATBELT WITHOUT TILTNG THE SEAT BACK AFTER I AM IN THE CAR. I LIKE TO DRIVE IN THE UPRIGHT POSITION AND THE BELT WILL NO GO IN THE RECEIVER! WHEN I TOOK IT INTO THE DEALER I WAS TOLD THERE WAS NOTHING WRONG WITH THE SYSTEM TO WHICH I SAY A VEHICLE'S BELT SHOULD BE EASILY INSERTED WITHOUT GOING INTO THE CAR AND RECLINING THE SEAT TO INSERT THE BELT AND THEN READJUSTING THE SEAT FOR COMFORT. I ALSO CALLED CUSTOMER ASSISTANCE AND WAS ADVISED THERE IS NOTHING WRONG. AN EXTENSION TO THE RECEIVER MIGHT WORK BUT WHATEVER THE ANSWER "I NEED HELP" I CALLED YOUR HOTLINE AND I TOLD SOMEONE THE SAME STORY BUT NO ONE EVER GOT BACK TO ME. *AK

Jan 03, 2004

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

I PURCHASED A MERCEDES-BENZ E320 IN JUNE 2003 AND HAVE CONTINUED TO HAVE AN ISSUE INVOLVING UNCONTROLLED ACCELERATION AND SPEED "SURGES" SINCE SEPTEMBER 2003. THE CONDITION SEEMS TO BE MORE PREVALENT WHEN THE VEHICLE IS APPROACHING LOW SPEEDS OR IN A DOWNHILL PLANE THE DEALERSHIP HAS ATTEMPTED TO REPAIR THE VEHICLE DURING FIVE (5) SERVICE APPOINTMENTS AND HAS ACKNOWLEDGED THEY ARE AWARE OF THE UNCONTROLLED POWER, OR ACCELERATION, FLUCTUATIONS. THEY HAVE ATTEMPTED TO REPAIR THE VEHICLE USING M-B ADVICE; WITHOUT SUCCESS. M-B REPRESENTATIVES HAVE ACKNOWLEDGED THIS CONDITION EXISTS AS WELL; BUT, THAT IT IS NOT A "WARRANTABLE DEFECT." THIS "SURGING" HAS FURTHER DEVELOPED INTO "BUCKING" ON SEVERAL OCCCASIONS CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS CONDITION APPEARS TO BE SIMILAR TO OTHER COMPLAINTS FILED WITH THE NHTSA REGARDING THE E320 WHERE THE TORQUE CONVERTER LOCK UP IS DESCRIBED. I DO BELIEVE IT IS A SAFETY HAZARD DUE TO THE INABILITY TO CONTROL THE POWER / SPEED FLUCTUATIONS OF THE VEHICLE.*AK

May 14, 2004

VEHICLE LUNGES FORWARD AND SLOWS UNEXPECTEDLY. UPON ACCELERATION WILL JERK BACK AND FORTH AS IT IS ABOUT TO STALL.

Mar 09, 2004

ELECTRICAL SYSTEM,AIR BAGS

2 complaints

MERCEDES E320-ANOTHER ELECTRICAL PROBLEM WITH THE SRS-RESTRAINT LIGHT-GATEWAY. MERCEDES CLAIMS REAR AIRBAG PROBLEM, CAR UNSAFE TO DRIVE, BUT IF YOU DIDN'T BUY IT FROM SERVICING DEALER, NO LOANER! MB VEHICLE MOTOR INQUIRY INDICATED CAR WAS NAV PRE-WIRED. PLANNED INSTALLATION WHEN AVAILABLE, NO PREPAY, NOW I'M STUCK WITHOUT NAV, REASON I BOUGHT MB *LA

Oct 22, 2003

THE VEHICLE EXPERIENCED ELECTRICAL PROBLEMS AND THE VEHICLES AIR BAG LIGHT ILLUMINATED AND STAYED ON. THE DEALER HAS BEEN NOTIFIED. *NLM

Mar 18, 2003

FORWARD COLLISION AVOIDANCE

1 complaint

I am in immediate need of a confirmation that Mercedes Benz USA or any dealership performed a Sensotronic Brake Control services on my 2003 E500 Mercedes Benz relative to Safety Recall #2005110001. Is MZBUSA required to report ALL vehicles that were serviced under this recall? Please , if service was completed, provide the dates(s) and place where the work was done. I cannot stress how important this is, and a timely response is VERY relevant to the Court situation about MZBUSA's contention that the SBC pump was replaced.

Nov 02, 2021

ELECTRICAL SYSTEM,SEAT BELTS,FUEL/PROPULSION SYSTEM

1 complaint

THE VECHILE HAS A VERY STRONG SMELL OF FUEL TBAT I MAY BELIEVE IS BUILDING UP AS IT LEAKS IN THE UNDERCARRIAGE OF THE CAR

Feb 24, 2020

VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E 320. THE CONTACT STATED WHILE DRIVING 70 MPH, THE SUN ROOF DETACHED FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). MERCEDES-BENZ OF MARIETTA LOCATED AT 810 COBB PKWY SE, MARIETTA, GA 30060, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Feb 18, 2020

SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

CHECK ENGINE LIGHT GOES ON AND OFF FOR DAYS AT A TIME . BRAKE LIGHTS ON DASH STAY ON ALL THE TIME ABS WILL ALSO COME ON WHILE DRIVING AND MY CAR WILL STOP . I HAVE TO FORCE THE CAR INTO PARK ... PUMP MY BRAKES THE BREAKS MAKE A SOUND AND THEN THEY START WORKING AGAIN .... THERE IS A HUMMING NOICE WHEN I START MY CAR AS WELL AS THE SEAT BELT LIGHT GOES ON AND OFF EVEN WITH MY SEALS BELT ON.

Jul 01, 2019

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING WHILE TURNING. THE CONTACT STATED THAT ALL OF THE POWER WINDOWS BECAME INOPERATIVE, AS WELL AS THE HORN AND BRAKES. THE VEHICLE CONTINUED TO ACCELERATE INDEPENDENTLY AND WAS UNABLE TO BE STOPPED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BATTERY AND ALTERNATOR WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE CONTACT REPLACED THE BATTERY AND THE ALTERNATOR, BUT THE FAILURE RECURRED. THE BATTERY WAS DISCONNECTED AND RECONNECTED SEVERAL TIMES IN AN ATTEMPT TO CORRECT THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Oct 17, 2018

SERVICE BRAKES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT STOPPING OR SLOWING THE VEHICLE. THE VEHICLE MADE A BEEPING SOUND AND THE STOP ENGINE AND BRAKE FAILURE WARNING INDICATORS ILLUMINATED. THE DEALER WAS CALLED (MERCEDES-BENZ OF BROOKLYN, NY, 718-258-5100) AND THE TECHNICIAN STATED THAT THE ABS WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

Dec 07, 2017

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

MY CAR HAVE A STRONG SMELL A GASOLINE ON THE BACK SEAT EVERY TIME IM REFUELING. SOME TIMES I HAVE TO OPEN ALL THE WINDOWS SO THE SMELL GOES AWAY. AND SOME TIMES A GET THE MESSAGE CHECK FILLER CAP BUT AL READY CHANGE THE FILLER CAP AND THE MESSAGE STILL SOME TIMES APPEAR.

Apr 04, 2017

SEAT BELTS,FUEL/PROPULSION SYSTEM

1 complaint

SMELLS GASOLINE WHEN CAR IS PARKED IN GARAGE AND SOMETIMES WHEN DRIVING SMEELS GASOLINE IN CABIN..SRS RESTRAINTS MALFUNCTION LIGHTS KEEPS COMING ON.

Mar 29, 2017

SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

RECENTLY ON TODAY 7-12-16 AT 174,000 MILES THE DISPLAY ON MY 2003 E320 4S MERCEDES BENZ ALL OF A SUDDENLY DISPLAYED AN ILLUMINATED MESSAGE IN BRIGHT WHITE : "BRAKE" SERVICE BRAKE VISIT WORKSHOP. MY VEHICLE WAS IN MOTION ON A BUSY MAJOR HIGHWAY WHEN THE HYDRAULIC BRAKE SYSTEM EXHIBITED THIS MESSAGE. SHORTLY PRIOR TO THIS MESSAGING, I NOTICE MY BRAKES WERE MORE HARD TO APPLY PRESSURE,. I AM GLAD I WASN'T DRIVING FAST, THIS COULD HAVE BEEN A SERIOUS TRAGEDY TO MYSELF AS WELL AS THOSE OTHERS ON THE EXPRESSWAY JUST A AS I WAS. 2. PROBLEM WITH MY GAS TANK AFTER I FILL THE TANK , THE GAS FUMES BECOME SO INTENSE AFTER PARKING THIS VEHICLE INSIDE MY GARAGE. I DIDN'T KNOW THERE WERE A RECALL. IS THIS FUEL SAFETY HAZARD RECALL STILL IN EFFECT? IF SO, WHOM DO I CONTACT TO HAVE IT REPAIRED AT NO COST TO ME THE OWNER? 3. 4 MONTHS PRIOR IN MARCH 2016 I INCURRED A PROBLEM WITH THE COOLANT FLUID LEAKING INTO THE TRANSMISSION RESULTING IN A MAJOR MONETARY EXPENSE OUT OF MY POCKETS ABOVE $5000. CAN THIS BE COVERED BY THE MANUFACTUER SO I MAY BE ABLE TO BE REIMBURSED?

Jul 12, 2016

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WATER GETS IN THE TRUNK SOMEHOW AND CAUSES FAULTY WUTHERING SAM BOXES..CREATING ELECTRICAL FIRE HAZZARD..CAN'T SEEM TO FIGURE OUT HOW WATER GETS IN TRUNK AND SETTLES WHERE SPARE TIRE SITS NEAR BATTERY AND ELECTRONIC WIRING

Jun 10, 2016

AIR BAGS,WHEELS

1 complaint

TL* THE CONTACT OWNED A 2003 MERCEDES-BENZ E320. WHILE DRIVING 45 MPH, THE REAR PASSENGER SIDE AND REAR CEILING AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE DEALER DIAGNOSED THAT A CRACK IN THE RIM CAUSED THE AIR BAGS TO DEPLOY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 06/21/16*LJ

Apr 29, 2016

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

"TAKATA RECALL" EACH YEAR IT FAILS THE EMMISSION TEST THE FAILED CODE IS PO456. I HAD AN EVAP SYSTEM TEST RAN THEY SAID IT WAS A PROBLEM WITH THE PURGE VALVE, EVAL HOSE, AND THE FILLER NECK. (LEAKS). IN MY OWN WORDS, THE ENGINE COMES ON AND OFF, THE COMPUTER IS INDICATING THAT THE TRUCK IS OPEN WHEN IT IS NOT, THE SEATBELT TIGHTEN UP AND MAKES A CLICKING NOISE WHILE I'M DRIVING, AND SOMETIMES I CAN'T GET OUT OF THE CAR IT LOCKS ME INAND I HAVE TO PUSH THE UNLOCK BUTTON ON THE DASH, AND THE ALARM COMES ON WHENEVER! AND THE TIRE PRESSURE INDICATOR STAYS ON AND WE RECENTLY HAD NEW TIRES PUT ON. WE HAD IT BALANCED AND AN ALIGNMENT DONE AS WELL. OTHER THAN THAT THE CAR IS STILL DRIVING WELL. I THOUGHT BENZ WAS ONE OF THE BEST VEHICLES BUT I'M NOT SO SURE ABOUT THAT NOW WITH THESE CONCERNS! THESE THINGS HAPPEN WHEN IN MOTION EXCEPT FOR THE ALARM GOING OFF. I THINK THERE MAY BE A PROBLEM WITH THE FUEL SYSTEM AND I HOPE THIS CAR DON'T BLOWUP ON ME! S ROYSTER

Jan 29, 2016

POWER TRAIN,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER FAILED TO SHIFT OUT OF GEAR. THE CONTACT MENTIONED THAT THE VEHICLE REQUIRED TO BE RESTARTED IN ORDER FOR THE GEAR SHIFTER TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TURBINE SENSOR, THE WHEEL, THE SPARK PLUGS, AND THE COIL PACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Dec 03, 2015

STEERING,SERVICE BRAKES, HYDRAULIC

1 complaint

I WAS DRIVING ON ROUTE 5, BRANCH AVE., NEAR CLINTON, MD, ABOUT 30 MPH, DOWN SLIGHT DECLINE OF A HILL, APPROACHING A PLACE IN THE ROAD WHERE CARS CAN ENTER THE HIGHWAY FROM BOTH THE LEFT AND THE RIGHT. AS WE NORMALLY DO, I PRESSED ON THE BREAKS TO SLOW DOWN, IN CASE ONE OF THE CARS SITTING ON BOTH THE LEFT AND RIGHT, DECIDED TO ENTER ON TO BRANCH AVE. MY BRAKES FAILED - THE FOOT PEDDLE WENT COMPLETELY TO THE FLOOR WHEN I WAS TRYING TO SLOW DOWN, THERE WAS LITTLE TO NO CONTROL IN THE STEERING WHEEL AND I LOOKED AT THE DASHBOARD AND IT WAS LIT UP IN RED WARNING LIGHTS , FIRST SAYING BRAKE NEED MAINTENANCE (OR SOMETHING) AT FIRST. I MANAGE TO GET THE CAR TO STEER TOWARDS THE RIGHT TO GET ON THE SIDE OF THE ROAD, HOPING THE ROUGH TERRAIN WOULD HELP TO SLOW THE CAR TO A STOP. BY THIS TIME THE RED WARNING LIGHTED UP DASH BOARD SAID STOP, BRAKE FAILURE OR SOMETHING. THE CAR FINALLY STOPPED AND I TURNED IF OFF. I AM 59 YEAR OLD WOMAN AND WAS ABSOLUTELY PETRIFIED - MY WHOLE BODY WAS SHAKING FROM THE FEAR THAT I WAS GOING TO WRECK ON THIS BUSY HIGHWAY. LUCKILY FOR ME THE CARS WAITING TO ENTER THE ROAD, DID NOT AND CARS ON THE HIGHWAY SLOWED DOWN AND WENT AROUND ME WHILE THE CAR WAS COASTING TOWARDS THE SIDE OF THE ROAD. THERE WAS NO WARNING LIGHT TELLING ME TO GET THE BRAKES SERVICES - THEY JUST FAILED WHILE I WAS DRIVING ON THE FREEWAY. I CALLED MERCEDES ROADSIDE SERVICE FOR THEM TO PICK UP THE CAR. AFTER AN HOUR AND THEY HAD NOT ARRIVED, I TURNED THE CAR ON, THERE WAS NO RED LIGHT. I PRESSED THE BRAKE AND IT DIDN'T GO TO THE FLOOR BUT IT WAS SOFT AND WENT NEARLY TO THE FLOOR. I KEPT PUMPING THE BREAKS - SOMETHING I USED TO SEE MY FATHER DO - THINKING THAT WOULD BRING THE BREAKS BACK UP SO THAT I COULD AT LEAST DRIVE BACK HOME TO AWAIT SERVICE TRUCK. I LET MERCEDES SERVICE KNOW, THEN I SLOWLY DROVE BACK, SIDE ROADS, PULLING OVER TO ALLOW CARS TO PASS UNTIL GOT HOME.

Sep 18, 2015

AIR BAGS,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

VEHICLE PRESENTED WITH RED LIGHT INDICATING TO TAKE VEHICLE TO WORKSHOP IN RED. BRAKING WAS EXTREMELY DIFFICULT, SRS SYSTEM STALLED THE VEHICLE, EMERGENCY MODE WAS ACTIVITED,WE WERE UNABLE, AT FIRST TO TURN ON THE IGNITION SWITCH. THE VEHICLE OPERATED AS IF IT WAS PARALYZED. WE FINALLY GOT THE VEHICLE TO RUN AND TURNED VEHICLE INTO MB DEALERSHIP. WE WERE INFORMED THAT THE SBC UNIT WAS IN NEED OF REPLACEMENT, WE WERE BESET WITH 1,800.00 REPAIR. THE VEHICLE IS VERY DANGEROUS TO DRIVE IF YOU ARE NOT PREPARED FOR LONGER STOPPING DISTANCES, THANKFULLY MY HUSBAND WAS ABLE TO GET THE VEHICLE TO THE DEALERSHIP. I FOUND MYSELF NOT STRONG ENOUGH TO PRESS ON THE BRAKE PEDAL FOR ADEQUATE BRAKING DISTANCE. FUEL: UPON FUELING VEHICLE, THE FUEL HANDLE WILL STOP AND IMMENSE AMOUNTS OF FUEL WILL SPURT OUT FROM FUEL TANK. THERE IS ALSO A SMELL OF GAS/FUEL IN THE CABIN AFTER FILL UP. THIS CREATES A HUGE SPILL AND NOTIFICATION TO ATTENDANT. TAKES UP A GREAT AMOUNT OF TIME TO FILL UP TANK. SURPRISINGLY WE HAVEN'T BEEN CHARGED FOR FUEL SPILLS. SRS: LIGHT ON FOR SAFETY RESPONSE SYSTEM, SHORTLY AFTER VISIT AT MB DEALERSHIP. HAVE NOT TAKEN VEHICLE TO MB DEALERSHIP FOR FEAR OF ANOTHER EXPENSIVE REPAIR.

May 26, 2015

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

COMING OUT OF THE PARKING LOT, THE CAR DRIVES FUNNY AND SUDDENLY THE RED LIGHTS ON THE DASH BOARD CAME ON STOP. CAR TOO LOW. RETURN TO THE PARKING LOT TRIED THE RAISE BUTTON. YOU CAN HEAR THE CAR RAISING AND THAN IT GOES DOWN AGAIN. CALL THE TOW TRUCK TO TOW IT BACK. *TR

Apr 05, 2015

SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES

1 complaint

MERCEDES-BENZ HAS DIAGNOSED MY SBC PUMP UNIT, IN WRITING, AS "FAULTY." THEY HAVE THEN GONE ON TO DENY AND REFUSE TO ACKNOWLEDGE THE RECALL PUBLISHED ON THIS WEBSITE: NHTSA CAMPAIGN NUMBER: 05V133000. ACCORDING TO 2 MERCEDES DEALERSHIPS, AND MBUSA CUSTOMER CARE AND CLAIM DEPARTMENT, THERE IS NO SUCH THING AS A RECALL ON THE SBC UNIT, OR HAVE THEY EVER HEARD OF NHTSA CAMPAIGN NUMBER: 05V133000 -- THERE IS, HOWEVER, A LIMITED WARRANTY FOR THE SBC PUMP. AFTER DOING SOME INDEPENDENT RESEARCH, IT IS CLEAR THAT AFTER RECALL: NHTSA CAMPAIGN NUMBER: 05V133000, HAD BEEN SUBMITTED TO THE NHTSA, IT HAS GONE COMPLETELY UNACKNOWLEDGED FROM THAT POINT ON. MERCEDES HAS INSTEAD "REBRANDED" IT AS A WARRANTY-RECALL, UNDER INTERNAL CAMPAIGN #2005110001, WHICH NO LONGER COVERS THE SBC PUMP ITSELF, ONLY THE WIRING AROUND IT. THERE IS CLEARLY A CONFLICT/CONTRADICTION HERE, AS THE MBUSA.COM WEBSITE REFERS TO THE SERVICE ON MY CAR (BY VIN) AS 05V-311, BUT THE INVOICE I RECEIVED FROM MERCEDES-BENZ REFERS TO IT AS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Nov 06, 2014

SUSPENSION,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

I'M LUCKY TO BE ALIVE! I PURCHASED THIS CAR IN 2005 AND EVER SINCE I PURCHASED MY 2003 MERC. BENZ E320, IT'S BEEN A CRAZY RIDE! HERE'S A LIST OF DIFFERENT ISSUES THAT HAPPENED TO ME OVER THE COURSE OF ME OWNING THIS VEHICLE, WHICH UNFORTUNATELY I STILL DO. I WAS DRIVING WITH MY LITTLE GIRL IN TOW AND MY BRAKES WENT OUT ON ME SEVERAL TIMES, MY BATTERY DIES CONSTANTLY, I HAD AN ISSUE WHEN AFTER I PUMPED GAS YOU COULD SMELL FUEL BOTH INSIDE MY CAR & OUTSIDE OF MY CAR, I LITERALLY ONE TIME HAD FUEL POURING FROM THE BACK OF MY CAR THAT ENDED ON MY GARAGE FLOOR. (THANK GOD I DON'T SMOKE!) MY SUSPENSION IS CONSTANTLY RATTLING, I HAVE WATER THAT LEAKS ON MY FEET WHEN I DRIVE OCCASIONALLY AND SOMETIMES I HAVE HEAT IN THE WINTER AND SOMETIMES I DON'T. I ALWAYS HAVE A CHECK ENGINE LIGHT ON AND AS SOON AS I FIX ONE, ANOTHER ONE COMES ON. I CURRENTLY HAD ISSUES WITH CODE PO134, PO135 AND HAD THE O2 SENSOR CHANGED, THEN MY CHECK ENGINE LIGHT CAME BACK ON AND NOW I HAVE CODES PO171 & PO174 THAT I HAVE NO IDEA HOW TO GET FIXED BECAUSE IT COULD BE A NUMBER OF ISSUES. MY BATTERY DRAINS WHEN MY ELECTRIC SEATS ARE PLUGGED IN AND SO I HAVE TO HAVE THEM UNPLUGGED TO SAVE MY BATTERY. DID I MENTION MY BACK TIRE BLEW OUT ON INTERSTATE 95 AND I ALMOST LOST CONTROL OF MY CAR. IT'S DEVASTATING TO PAY THE AMOUNT OF MONEY YOU DO FOR THIS PARTICULAR MODEL, IT'S PRETTY ON THE OUTSIDE AND IS A MESS UNDER THE HOOD! IS IT NORMAL WHEN YOU HAVE THE AC ON FOR IT TO SOUND LIKE AN AIRPLANE READY FOR TAKE OFF? I'M TIRED OF INVESTING ALL KINDS OF MONEY INTO THIS CAR, I JUST CAN'T TAKE IT ANYMORE! I CAN'T EVEN PASS MY VA. STATE EMISSIONS TEST BECAUSE OF ALL THESE ERROR CODES (CHECK ENGINE LIGHT AND MALFUNCTIONS) AND THE STATE DOESN'T EVEN FIND MY CAR WORTHY OF BEING ON THE ROADS. *TR

Sep 10, 2014

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

I PURCHASED MY CAR FROM A USED CAR DEALERSHIP OF COURSE I EXPECTED TO HAVE TO HAVE MINOR WORK DONE ON IT. IMMEDIATELY NOTICED THAT THE HEATER DIDN'T WORK WHEN I HAD IT REPAIRED I WAS TOLD THAT SOME VALVE OFTEN GETS STUCK ON THESE CARS THE DEALERSHIP ALWAYS RUN DIAGNOSTICS ON YOUR CAR WHETHER YOU WANT THEM TO OR UPON RUNNING THE DIAGNOSTIC I WAS ADVISED THE MY NEW USED CARD WOULD NEED ABOUT $6K IN WORK DONE FROM THE HOOD TO THE TRUNK I DECIDED TO KEEP THE CAR AND GET THE MAJOR WORK DONE IN STAGES 1ST THING I HAD DONE WAS FRONT BREAK PADS AND ROTORS ALTHOUGH I OPTED TO HAVE THE WORK COMPLETED BY AN AUTHORIZED REPAIR SHOP AND NOT THE DEALSHIP FOR OBVIOUS REASONS (COST) NOT ONCE DID THE DEALERSHIP COMPLETE RECALL REPAIR WORK OR EVEN MENTION IT TO ME THAT THERE WERE SEVERAL RECALLS AND MY CAR NEEDED TO HAVE THOSE REPAIRS COMPLETED BUT RATHER OVER CHARGED ME FOR BALL JOINTS PLUS SEVERAL OTHER THINGS THAT MORE THAN LIKELY DID NOT NEED TO BE REPAIRED. I FELT COMPLETELY TAKEN ADVANTAGE OF AND RAISED MY CONCERN ADAMANTLY TO LITTLE AVAIL. I TOOK MY CAR TO THE DEALERSHIP MULTIPLE TIME PRIOR TO THE EXPRIRATION OF THE SAID 10YR EXTENDED WARRANTY WITH REGARD TO THE SBC FAILING NOT ONCE DID THEY MENTION OR REPAIR IT KNOWING FULL WELL THAT THE MAIN PURPOSE OF ME BRINGING MY CAR TO THEM WAS SPECIFICALLY DUE TO THE BRAKE WARNING LIGHT BEING ILLUMINATED ON THE DASH I WAS TOLD THAT IT WAS SOME TYPE OF SENSOR NOT A BIG DEAL TO WORRY ABOUT THAT MY CAR WOULD CONTINUE TO STOP AND THERE WAS NO NEED TO REPLACE THE SAID SENSOR AN UNNECESSARY COST SINCE MY BREAKS WERE FINE I TOLD THEM MY BREAKS WEREN'T FINE IT WAS TAKING TOO LONG FOR THE CAR TO SLOW DOWN AND STOP THEY DID NOTHING THAT WAS 2012 THE CONDITION WORSENED AND THE LIGHT WENT FROM WHITE TO RED I DECIDED TO RESEARCH ONLINE A FEW MONTHS AGO AND CAME ACROSS 3 RECALLS I CALLED MBUSA THEY TOLD ME THE WARRANTY EXPIRED NOVEMBER 2013. *JS

Jul 06, 2014

FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHER

1 complaint

DEAR SIR OR MADAM, I CONSISTENTLY SMELL GAS LEAK FROM MY CAR. [XXX] 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT

Apr 15, 2014

STEERING,POWER TRAIN

1 complaint

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ ML350. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING. THE CONTACT RESUMED DRIVING EVEN THOUGH THE STEERING WHEEL WAS DIFFICULT TO TURN WITHOUT FORCE BEING APPLIED. IN ADDITION, THERE WAS POWER STEERING FLUID LEAKING FROM THE VEHICLE. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER RELATED TO THE POWER STEERING ASSIST. THE DEALER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED IN 2006 UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT WAS DISPLEASED BECAUSE HER RECORDS INDICATED THAT THE VEHICLE WAS NOT SERVICED UNDER THE RECALL WHEN TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED FOR MOST RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,559. UPDATED 03/11/14*LJ THE DEALER RECOMMENDED THE TRANSMISSION ELECTRICAL CONNECTOR AND POWER STEERING HOSE BE REPLACED. UPDATED 03/18/14

Jan 21, 2014

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

I STARTED SMELLING GAS IN THE CAR CABIN. THERE WAS GAS ON MY DRIVEWAY AS WELL. THE GAS SIGN STARTED TO FLASH ON MY DASH AND THE CHECK ENGINE LIGHT CAME ON. WENT TO THE DEALERSHIP AND THEY SAID THERE WAS A MAJOR LEAK IN THE PURGE SYSTEM. THEY QUOTED ME $3066.88. THEY SHOULD TAKE RESPONSIBILITY AND NOT PASS IT ON TO ME. *TR

Dec 16, 2013

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E 320. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE TWO VALVES AND THE FUEL SENDING UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED A FEW MONTHS AFTER THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. THE CURRENT MILEAGE WAS APPROXIMATELY 92,000. *TR

Apr 01, 2013

SUSPENSION,VISIBILITY,STRUCTURE

1 complaint

PROBLEM #1). THE INTERIOR DRIVER AND PASSENGER DOOR HANDLES HAVE A CHROME TAPE OF SOME TYPE THAT COVERS THE HANDLES. THIS TAPE OVERTIME COMES OFF ON THE INSIDE AND IT IS EXTREMELY SHARP LIKE A RAZOR. I CUT MY FINGER TWICE ON THE DRIVER-SIDE AND A PASSENGER GOT CUT ON THE PASSENGER SIDE A YEAR LATER. I CONTACTED MERCEDES ABOUT THIS AND THEY WOULDN'T DO OR OFFER ANYTHING. PROBLEM #2). THE DRIVER AND PASSENGER SUN VISORS OVERTIME GET VERY VERY STIFF AND WILL NOT GO BACK ALL THE WAY UP. MY WIFE CAN NOT EVEN MOVE THEM AT ALL. I ALSO VERBALLY REPORTED THESE PROBLEMS TO PENSKE MERCEDES IN WEST COVINA, CA TO MY SERVICE WRITER AND HE STATED "YES WE ARE AWARE AS IT IS A COMMON PROBLEM HOWEVER THERE IS NO RECALL ON THOSE ITEMS". HE WANTED TO CHARGE ME $275 FOR EACH SUN VISOR TO BE REPLACED AND THAT DID NOT INCLUDE LABOR TO INSTALL THEM. PROBLEM #3). LOWER BALL JOINTS GO OUT QUITE FREQUENTLY AND IS ALSO A "KNOWN COMMON PROBLEM". *TR

Dec 19, 2012

Injuries: 2

ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES

1 complaint

WHILE DRIVING AT 45MPH TO GO TO WORK MY CAR LOST THE BRAKES. THE DISPLAY SHOWED BRAKES DEFECTIVE. LUCKILY I HAD PLENTY OF SPACE TO STOP THE CAR WITH EMERGENCY BRAKES. I DID DIAGNOSTIC ON THE CAR AND THE SENSOTRONIC BRAKE CONTROL SBC UNIT AS MERCEDES-BENZ CALLS IT (THE BRAKE UNIT) WAS DEFECTIVE. THIS IS UNACCEPTABLE DEFECT AND COULD BE LIFE THREATENING TO OTHERS IF THEY LOOSE THE BRAKES LIKE I DID WHILE DRIVING. DEALER DIAGNOSED THE CAR AS WELL AND REPLACED THE SBC PUMP.

May 16, 2012

SUSPENSION,SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE

1 complaint

STRONG ODOR OF FUEL WHEN GAS TANK IS FULL...I AM NOT TOPPING OFF THE TANK WHEN I REFUEL...DEALERSHIP STATES I NEED ENTIRE GAS TANK REPLACED AT A COST OF 3000.00..I PURCHASED THIS CAR USED IN MARCH 2011 WITH APPROX 107,000 MILES. *TR

Feb 25, 2012

SUSPENSION,POWER TRAIN

1 complaint

MY 2003 MERCEDES E320 HAD LESS THAN 40,000 MILES WHEN THE TRANSMISSION AND STRUTS STARTED TO PRESENT PROBLEMS. THE DEALER WAS ABLE TO MAKE REPAIRS UNDER WARRANTY. NOW AT 78,000 MILES, I'M BEING TOLD THAT I NEED TO REPLACE THE PARKING PRAWNS DUE A LEAK IN THE BACK OF THE TRANSMISSION. THE BUSHING ON THE LEFT SIDE ALSO NEEDS TO BE REPLACED. I JUST HAD A BUSHING REPLACED ABOUT 6 MONTHS AGO, WHICH WAS A BIT PRICEY. WHEN THEY REPLACED ONE OF THE BUSHINGS UNDER WARRANTY A FEW YEARS AGO, THEY SHOULD HAVE REPLACED ALL OF THEM. I HAVE ENCOUNTERED NUMEROUS WITH THIS CAR. I PURCHASED IT WITH ONLY 37 MILES ON IT IN SEPTEMBER 2003, BUT REPLACEMENT OF A NUMBER OF PARTS WHILE UNDER WARRANTY NOW LEADS ME TO BELIEVE THAT THIS CAR WAS A LEMON FROM THE BEGINNING. IS IT NORMAL TO HAVE THE AIR PUMP REPLACED AT 73,000 MILES? AGAIN, THAT WAS A PRICEY REPAIR -- $1100.00. *TR

Sep 13, 2011

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

AS I WAS MERGING ON TO THE HIGHWAY FROM ANOTHER HIGHWAY AT ABOUT 40MPH, I HAD TO SPEED UP BECAUSE OF THE TRAFFIC THAT WAS COMING TOWARDS ME AND ALSO TO BLEND IN WITH THE REST OF THE CARS SPEEDS. I WENT TO ACCELERATE, BUT NOTHING HAPPENED. LET OFF THE GAS, AND THEN PUNCHED THE PEDAL ALL THE WAY, BUT STILL NO SIGN OF ACCELERATION. I KEPT MY FOOT ON THE GAS AND ABOUT 3 SECONDS LATER, THE CAR BEGAN SLOWLY TO SPEED UP...ONE MPH AT A TIME. IT TOOK SOME TIME TO MAKE IT SO 65MPH. AFTER REACHING THAT SPEED, I TRIED SOME TROUBLESHOOTING. I LET OFF GAS PEDAL COMPLETELY AND STEPPED BACK ON IT. THAT DIDN'T HELP. I ALSO TRIED USING MY SHIFTRONIC, AND THAT DIDN'T HELP. I TOOK THE NEXT OFF RAMP AND CAME TO A COMPLETE STOP AT A TRAFFIC LIGHT. I WENT INTO PARK AND RIGHT BACK INTO "D". I STILL HAD THE ACCELERATING PROBLEM. THE ONLY WAY IT WENT AWAY WAS TO SHUT OFF THE CAR AND TURN IT BACK ON. IT CURRENTLY WORKS WELL WITHOUT ANY SIGNS OF A PROBLEM. I DID NOT RECEIVE A MESSAGE ON THE DASHBOARD NOR DID I RECEIVE AN ERROR CODE. *TR

Sep 10, 2011

FUEL SYSTEM, GASOLINE,EQUIPMENT

1 complaint

MY 2003 MERCEDES BENZ E320, INWHICH THE FUEL FILTERS ARE LOCATED UNDERNEATH THE REAR SEAT, HAD A POWERFUL GASOLINE ORDER INSIDE THE VEHICLE. THE BENZ REPAIR SHOP STATED IT WAS A HAIRLINE FRACTURE IN THE FUEL FILTER AND IT WAS LEAKING GAS. THEY REPLACED THE FILTERS, BUT I'VE SEEN THEM REPLACE THE SAME TYPE FILTERS IN 2008 MODELS. I THINK THIS IS A DEFECTIVE PRODUCT AND A SAFETY HAZARD. IF ME OR MY SPOUSE HAD BEEN A SMOKER, OR CAUSED A SPARK, WE COULD'VE POTENTIALLY CAUSED A FATAL EXPLOSION. I THINK THIS NEEDS TO BE INVESTIGATED. *TR

Jul 31, 2011

SUSPENSION,FUEL SYSTEM, GASOLINE

1 complaint

I HAVE A 2003 MERCEDES E320 WHICH I BOUGHT FROM COGGIN MOTORMALL IN FT. PIERCE. I HAVE PUT ONLY 5000 MILES ON CAR AND IT HAS BEEN IN SHOP 2 TIMES. FIRST THE FRONT THRUSTS AND RODS WERE BAD AND NOW THE CAR IS STALLING ON ME, ONCE WITH MY SON IN CAR. WHEN THE CAR STALLS, I LOSE ALL CONTROL OF THE VEHICLE AND HAVE ALMOST BEEN KILLED IN THESE 2 FAILURES. IT HAS STALLED ON ME 4 TIMES AND NOW I REFUSE TO DRIVE THIS CAR AND NOW THE BALL JOINTS ARE BAD. I HEAR THAT THERE IS A RECALL ON THE STRUTS AND JOINTS 200901002 ?? THE CAR ONCE CAME ON AND SAID REAR BRAKE FAILURE AS WELL. HOW DOES A CAR DEALERSHIP SELL A VEHICLE TO A CUSTOMER WITH KNOWING THAT IT COULD KILL A FAMILY? THEY SAID THEY INSPECTED IT.. THIS IS GOING TO KILL ME AND MY SON.. SOLVE THAT, I WONT DRIVE THIS CAR.. MERCEDES REALLY NEEDS TO DO SOMETHING ABOUT THESE DANGEROUS THINGS.. IT IS GOING TO COST ANOTHER 1000 DOLLARS TO FIX AND I CANT AFFORD IT. *TR

Nov 01, 2010

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM

1 complaint

2003 E320 MERCEDES BRAKE FAILURE!! -------------------------------------------------------------------------------- I BOUGHT THIS CAR IN 07 WITH 65,000 MILES A GOOD DEAL. FINE CAR! HOWEVER...TODAY WHILE DRIVING TO WORK A RED BRAKE FAILURE WARNING...FLASHES ACROSS THE SCREEN AND MY CAR WOULD NOT STOP!!! I AM ROLLING ACROSS A SMALL COUNTRY RD BRIDGE AND THANKFULLY AM AT THE BOTTOM OF A STEEP HILL. THE BRAKE PEDAL JUST FLOPPED..NOTHING.. I MANAGED TO GET IT INTO PARK AND GET OUT WITH THE CAR STILL RUNNING!!! I'VE HAD IT TOWED TWO HOURS AWAY...WHILE WAITING ON MY HUSBAND TO GET HOME TO GO THE DEALERSHIP WITH ME, I LOCATED ABOUT 3 RECALLS ON THIS MODEL.. QUESTION... WHAT RESPONSIBILITY DOES THIS USED IMPORT CAR DEALER HAVE TO ME AS A CUSTOMER? THEY ARE CONSULTING THE MERCEDES DEALERSHIP TO SEE IF IT IS INDEED AN ISSUE WITH A BRAKE/HYDRAULICS RECALL..I DON'T WANT TO DRIVE THIS CAR AGAIN..I OWE SOME MONEY ON IT. WHAT COULD I INSIST THEY DO??? *TR

Oct 04, 2010

SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

WHILE DRIVING MY E-320 I HEARD A LOUD POPPING SOUND COME THROUGH THE SPEAKERS. AFTER I HEARD THE SOUND THE REAR SPEAKERS AND THE SUB WOOFER BEGAN TO MAKE A NOISED THAT SUGGESTED THEY WERE BUSTED. WHEN I STOP THE CAR AND SHUT IT OFF I HEARD A BUZZING NOISE COME THROUGH THE SPEAKERS. NOW WHEN EVER I APPLY THE BRAKES I HEAR WHAT SOUNDS LIKE A FAULTY GROUND NOISE COMING THROUGH THE SPEAKERS. THERE HAVE BEEN RECALLS ON THE BRAKES ELECTRICAL SYSTEM THAT SOUNDS JUST LIKE THE PROBLEM THAT I AM HAVING BUT MB SAID MY CAR IS NOT INCLUDED IN THE RECALL, BY THE WAY THE TO DOOR SPEAKERS COST 189.00 DOLLARS A PIECE AND THE REAR SUB WOOFER COST 639.00 DOLLARS. I HAVEN'T STARTED THE RESEARCH ON HOW MUCH THE RADIO UNIT COST. THIS CAR HAS GIVING ME SEVERAL PROBLEMS. WHAT A BEAUTIFUL LEMON.. *TR

Aug 25, 2008

SUSPENSION,EQUIPMENT

1 complaint

MERCEDES BENZ E500 AIRMATIC STRUT COLLAPSE. LOW MILEAGE: 43000 AT TIME OF FAILURE. DRIVING AT HIGHWAY SPEED WHEN STRUT FAILED. CAR LEANED TO RIGHT & MADE AN EMERGENCY STOP. MERCEDES BENZ CHARGED $1100 FOR REPLACEMENT PART, I INSTALLED. IT APPEARS TO BE A DESIGN FLAW: PROTECTIVE BELLOWS FAILS & CONTAMINATES AIR BAG. *TR

Aug 01, 2008

SEATS

1 complaint

BURNT HOLE FROM SEAT WARMER ON DRIVER'S SEAT LEFT SIDE. BURNT RIGHT THROUGH COAT AND JEANS. *TR

Jan 07, 2008

Injuries: 1

SERVICE BRAKES, HYDRAULIC,VISIBILITY,TIRES

1 complaint

03 MERCEDES E320 CUSTOMER BELIEVES THAT VEHICLE IS A LEMON**CC THE CONSUMER STATED THE VEHICLE HAS A FAULTY BRAKE SYSTEM. THE VEHICLE CONTINUED TO SURGE FORWARD WHILE IN ACCELERATION MODE. THE BRAKE LIGHTS ON THE VEHICLE DISPLAYED DEFECTS, THE EMERGENCY BRAKE SIGNAL WARNING LIGHT ILLUMINATED, SO THE BRAKE LIGHT SWITCH, AND PADS WERE REPLACED. THE WIPER BLADES WERE REPLACED. THE LEFT REAR TIRE HAD A SLOW LEAK

Feb 27, 2007

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,TIRES,UNKNOWN OR OTHER

1 complaint

I PURCHASED A 2003 MERCEDES BENZ E320 CUSTOM ORDERED. THERE ARE ERRATIC, INCONSISTENT,INTERMITTENT PROBLEMS OF DEFECTIVE BRAKE OPERATION, RADIO,CD,SEAT CONTROLS,INSTRUMENTATION,WINDOWS CONTROL,TIRE PRESSURE INDICATION, RESTRAINT SYSTEM,TRANSMISSION OPERATION, SRS SYSTEM. THESE PROBLEMS OCCUR RANDOMLY. TWICE,WHEN I NEEDED TO BRAKE QUICKLY THE BRAKES DID NOT STOP THE CAR. THE BRAKE ASSIST FEATURE DID NOT WORK. THE CAR'S BRAKES ARE TERRIBLE AND UNRELIABLE, AND CONSTITUTE SAFETY DANGER ON THE ROAD. THERE ARE NUMEROUS MALFUNCTIONS REPORTED BY CAR INDICATED ON THE INSTRUMENT PANEL. ALL OR MOST OF THESE PROBLEMS ARE ELECTRICAL SYSTEM PROBLEMS ASSOCIATED WITH THE GATEWAY MODULE*SOFTWARE*.THE CAN-BUS SYSTEM ON CAR,WHICH ALSO CONTROLS BRAKES,DOES NOT HAVE CORRECTLY-OPERATIONS OF WARE,AND IT AFFECTS MOST ELECTRICAL AND MECHANICAL SYSTEM FUNCTIONS IN THE CAR. THERE ARE DATA COLLISIONS AND PACKET CONFLICTS ON THE BUS BECAUSE THE SOFTWARE IS NOT WRITTEN CORRECTLY OR THE COMPUTER SYSTEM AND SOFTWARE IS OVERLOADED. READING OVER THE 55 2003 E320 COMPLAINTS ON YOUR WEBSITE,IT IS CLEAR THAT MOST OF THEM ARE DUE TO THIS SOFTWARE PROBLEM. THE CAR HAS BEEN BROUGHT BACK TO THE SELLING DEALER ,MERCEDES BENZ OF SAN DIEGO,*OVER 50 TIMES*DURING THE YEARS 2003-2007 WITH NO SOLUTION. THE CAR WARRANTY IS SET TO EXPIRE IN A WEEK, AND THESE PROBLEMS ARE NOT YET FIXED. THE NHTSB DEMAND MERCEDES BENZ EITHER REDESIGN THE SYSTEM OR REWRITE THE SOFTWARE AND TEST IT FOR ABOUT 40,000 HOURS, OR REPLACE THE VEHICLES WITH POST-2003 E-CLASS MODELS, FREE OF CHARGE THE NHTSB HAS BEEN DUPED BY MERCEDES BENZ INTO BELIEVING THAT REPLACING HARDWARE COMPONENTS SOLVE THESE PROBLEMS THE NHTSB SHOULD TEST THE NETWORK SOFTWARE BY EXAMINING DATA FLOWS AND FUNCTION CALLS DURING THE OPERATION OF THE ELECTRICAL AND MECHANICAL SYSTEM FEATURES OF AN E320 AND DIAGNOSE FOR DATA COLLISIONS AND PACKET CONFLICTS DURING AUTOMOBILE FEATURE OPERATION. *JB

Feb 17, 2007

AIR BAGS,VEHICLE SPEED CONTROL,EQUIPMENT

1 complaint

I WAS PARKING MY VEHICLE (2003 MERCEDES E 320) BETWEEN 2 CARS IN A PARKING LOT. THE VEHICLE WAS ALREADY ON THE PARKING SPOT (AFTER MAKING A RIGHT TURN TO ENTER THE SPOT ... WHILE THE FEET WERE ON THE BREAK PEDAL) WHEN THERE WAS A SUDDEN UN-INTENDED ACCELERATION THAT MADE THE VEHICLE RACE OFF AND HIT THE CONCRETE WALL ABOUT TWO FEET IN FRONT OF THE VEHICLE. THE VEHICLE SUSTAINED CONSIDERABLE DAMAGE TO THE FRONT BUMPER, HOOD, HEAD LIGHTS. THE FRONT DOORS WERE JAMMED CAUSING THE DRIVER TO USE THE PASSENGER DOORS FOR EXITING THE VEHICLE. THERE WAS BURNING SMELL (BUT NO SMOKE) IN THE CAR SOON AFTER THE IMPACT. THE AIRBAG DID NOT DEPLOY CAUSING THE DRIVER HIT THE STEERING WHEEL. AS A RESULT THE DRIVER SUFFERED SEVERE NECK, CHEST AND ABDOMINAL PAIN. THERE WAS A RECALL ON THE BRAKING SYSTEM OF THIS MODEL IN 2004. THIS AS ADDRESSED BY THE DEALER (RALLYE MORORS, ROSLYN, NY) .*JB

Sep 19, 2005

Crash: 1

Injuries: 1

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

SUDDEN ACCELERATION

May 09, 2005

Crash: 1

Injuries: 1

SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, OTHER,VISIBILITY,UNKNOWN OR OTHER

1 complaint

I OWN A MERCEDES E 500 ,YEAR 2004.I FOUND OUT ABOUT THE RECALL FOR THE BRAKE PROBLEM AFTER I ALMOST KILL MYSELF WHEN THE BRAKE SYSTEM FAILED YESTERDAY. THE MERCEDES FAILED TO INFORM THE CONSUMER ESP. THIS KIND OF DEFECT. I FOUND OUT THAT THIS RECALL WAS SINCE MAY AND HAD TO EXPERIENCE MYSELF BEFORE RECEIVING THE RECALL LETTER. THIS IS NOT A GOOD BUSSINESS PRACTICE AND IN FACT A NEGLIGENCE ON THE PART OF THE COMPANY. THIS CAN CAUSE MY LIFE AND MAY OTHERS WHO OWN THE SAME MODEL OF CAR IN WHOM I KNOW A FEW AND THEY HAVE NOT RECEIVED ANY RECALL LETTER.

Oct 29, 2004

AIR BAGS,SEAT BELTS

1 complaint

THE VEHICLE'S AIR BAGS DID NOT DEPLOY PROPERLY UPON IMPACT. *NM ON AUG 2004 THE CONSUMER WAS INVOLVED IN AN AUTO ACCIDENT AND THE VEHICLE SLID UNDER THE REAR OF A FORD EXCURSION. THE CONSUMERS STOMACH HIT THE STEERING WHEEL BRANDING HER STOMACH WITH THE MERCEDES EMBLEM SCALDING HER LEFT ARM. THE CONSUMER HAD TO GET ASSISTANCE GETTING OUT OF THE SEAT BELT. REPORTED PROBLEM WITH THE SRS SYSTEM IN DEC 2002. AIRBAG DID NOT DEPLOY. *TC

Oct 01, 2004

Crash: 1

Injuries: 1

SERVICE BRAKES, HYDRAULIC,POWER TRAIN

1 complaint

WHILE DRIVING AT ANY SPEED AND WHEN DEPRESSING THE BRAKES CONSUMER HEARD A NOISE COMING FROM THE ENGINE. THE NOISE OCCURRED AT LEAST 23 TIMES SINCE OWNERSHIP OF THE VEHICLE. ALSO, TRANSMISSION CAUSED THE VEHICLE TO JERK WHEN THE GAS PEDAL WAS DEPRESSED. DEALER EXAMINED THE VEHICLE THREE TIMES. *AK

May 12, 2004

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

THROTTLE CONTROL FAILURE CAUSING EXACTLY A 20 SECOND DELAY BEFORE THE CAR WOULD ACTUALLY ACCELERATE AFTER PRESSING THE ACCELERATOR. THIS CAUSED ME TO BE IN NEARLY 3 ACCIDENTS, BECAUSE THE CAR DID NOT MOVE WHEN I WAS IN THE MIDDLE OF AN INTERSECTION AND PULLING OUT OF A PARKING SPOT, CARS WERE COMING, BUT I COULD NOT MOVE FORWARD, UNTIL AFTER THE 20 SECOND ACCELERATION DELAY. WHEN I TURNED THE CAR INTO PARKPLACE MERCEDES, THE INVOICE SHOWED THAT THEY HAD TO REPLACE MY IGNITION SYSTEM AS WELL AS THE THROTTLE CONTROL SYSTEM. *LA

Jan 26, 2004

STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY

1 complaint

I OWN A 2003 E-CLASS MERCEDES BENZ PURCHASED THIS YEAR FROM RALLEY MOTORS, ROSLYN, NEW YORK. SINCE I TOOK THE TITLE TO THE VEHICLE, THERE HAS BEEN UNCONTROLLED MILD ACCELERATION AT LOW SPEEDS, THE CAR BUCKS AND SHAKES UPON DE-ACCELERATION RESULTING IN MY HAVING LOST CONTROL OF THE VEHICLE AND CONSEQUENTLY REQUIRING MY JAMMING ABRUPTLY ON THE BRAKES TO AVOID HITTING ANOTHER VEHICLES AND PEDESTRIANS. IN ADDITION, THE CAR HAD SIGNIFICANTLY STEERED TO THE RIGHT AT ALL TIMES, REQUIRING MY CONSTANTLY HAVING TO STEER TO THE LEFT IN ORDER TO DRIVE STRAIGHT AHEAD. THE DEALERSHIP HAS ADMITTED THAT IT CAN NOT REPAIR THE TRANSMISSION PROBLEM, IE; THE UNCONTROLLED CHANGE OF SPEED, BUCKING AND ACCELERATION OF THE MOTOR VEHICLE. THEY HAVE ALSO REPLACED THE INSTRUMENT CLUSTER WHICH I BELIEVE IS AN IMPORTANT VEHICLE COMPUTER WHICH CONTROLS MANY SYSTEMS OF THE CAR, AND THE VEHICLE NOW HAS THE THIRD INSTRUMENT CLUSTER, ALL IN ONE YEAR OF OWNERSHIP, ALL DUE TO PRODUCT DEFECTS! THE SERVICE MANAGER HAS ADMITTED TO ME THAT THERE IS A DESIGN DEFECT IN THE TRANSMISSION WHICH THERE ALLEGEDLY IS NO FIX TO CORRECT THE PROBLEM. I WAS INFORMED THAT DUE TO HORRIBLE GAS MILEAGE, THE TORQUE CONVERTER OF THE TRANSMISSION IS SPECIFICALLY DESIGNED TO LOCK UP AT LOW SPEEDS, AND THIS IS THE REASON WHY THE 2003 AND 2004 E-CLASS AUTOMOBILES HAVE THIS TRANSMISSION PROBLEM. THE SERVICE MANAGER HAD ADVISED ME THAT HE KNOW OF NO FIX FROM THE FACTORY. THE DEALERSHIP BECAME FRUSTRATED WHEN I EXPRESSED MY DISPLEASURE, AND HAS NOW INFORMED ME THAT THEY WILL NO LONGER SERVICE MY BRAND NEW AUTOMOBILE. *LA *SCC THE CONSUMER STATED THE ENGINE STALLED, THE WIPER BLADES WERE NOISY. *JB

Dec 02, 2003

SUSPENSION,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

THE CAR HAS BEEN A DISAPPOINTMENTS SINCE I GOT IT IN JANUARY 28,2003. IT HAS HAD MANY PROBLEMS AND THE DEALERSHIP SAID ITS FIX. AUTOHAUS MERCEDES BENZ IN POMPANO BEACH , FLORIDA SOLD ME A CAR THAT HAS BEEN TO THE SHOP MORE THAN 10 TIMES . 1)WHIPPERS VERY LOUD AND DON'T CLEAN. 2) FUEL GAUGE DOES NOT WORK 3) TIRE SENSORS DO NOT WORK 4)STEREO SHUTS OFF AND ON 5)ALIGNMENT PROBLEM CAR PULLS TO THE RIGHT. 6)ENGINE IS VERY LOUD 7)ENGINE HESITATES. 8) SOS MALFUNCTION 9)MERCEDES BENZ PHONE DOES NOT WORK. 10) LOWJACK SYSTEM THAT THEY INSTALLED HAS NOT WORKED PROPERLY SINCE THEY PUT IT ON. WHEN THEY SOLD ME THE CAR THEY SAID THAT THEY WERE GOING TO COME OUT WITH A GPS AND A VOICE ACTIVATE KIT FOR THE MERCEDES BENZ AND NOW THEY TELL ME THAT THEY WERE NOT GOING TO MAKE IT FOR MY CAR SO I WAS LIED TOO . MY CAR HAS BEEN TO THE SHOP MORE THAN 10 TIMES AND STILL NOT FIX AND THE SERVICE MANAGER HAS LIED TO ME BECAUSE HE SAID THAT THE ITEMS ARE FIX AND TWO DAYS LATER THEY ARE BAD AGAIN . I WILL NOT RECOMMEND MERCEDES BENZ TO ANYONE AS THEY ARE NOT WHAT THEY JUST TO BE. ALSO I WILL NOT RECOMMEND TO ANYONE AUTOHAUS IN POMPANO BEACH , FLORIDA THEY DO NOT BELIEVE IN CUSTOMER SERVICE AND THEY SERVICE MANAGER JERRY ODESSY ONLY LIES TO PEOPLE AS IT DID TO ME SEVERAL TIMES AND HE IS ALSO VERY RUDE . I HAVE ALSO E-MAIL THE PRESIDENT OF AUTOHAUS AND HE HAS NEVER RESPONDED AND THE CORPORATE OFFICE IS NOT TO FAR BEHIND ABOUT CUSTOMER SERVICE AND RUDENESS . DO NOT BUY MERCEDES THERE ARE A LOT OF BETTER CAR OUT THERE . IF YOU BUY A MERCEDES MAKE SURE YOU CAR WAS NOT IN A FLOOD AS I READ THAT A LOT OF THEIR CARS WERE IN A FLOOD AND THEY ARE SELLING THEM LIKE NOTHING HAPPEND. *JB

Oct 03, 2003

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

ELECTRICAL SYSTEMS MALFUNCTIONS. SERVICE DEPT ADVISED ME THAT MERCEDES IS AWARE OF THE ISSUES (PLURAL) BUT THEY HAVE YET TO REACH A 'FIX'. I HAVE HAD MY E500 FOR 7 MONTHS. I AM SUSPECTING THAT THE FIX MAY BE IMPRACTICAL AS WAS THE CASE WITH THE NAVIGATION SOFTWARE THAT COULD NOT BE INTEGRATED - FORCING MERCEDES TO BUY BACK THEIR CARS. I BELIEVE WE ARE ALL GETTING FALSE PROMISES FROM MERCEDES-BENZ ON ANY PROPOSED FIXES WITH THE ELECTRICAL BUGS TOO. *JB

Sep 21, 2003

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

1 complaint

MY 2003 E 320 HAS BEEN IN THE SHOP 3 TIMES BECAUSE WHEN I COME TO A STOP AT TIMES IT WILL SUDDENLY SHUT OFF AND ALL THE LIGHTS ON THE INSTRUMENT CLUSTER WILL LIGHT UP. THE PROBLEM IS INTERMITTENT AND THE VEHICLE HAS 19,000 MILES ON IT. *PH

Sep 12, 2003

SERVICE BRAKES, AIR,AIR BAGS,TIRES,UNKNOWN OR OTHER

1 complaint

THE 2003 MERCEDES BENZ E320 HAS A FAULTY GATEWAY MODULE AND SOFTWARE. THIS MODULE HAS RESULTED IN PROBLEMS BEING REPORTED IN MY CAR THAT THE BRAKES, SELF RESTRAINT SYSTEM, TELEPHONE SYSTEM, AND TIRE PRESSURE HAVE FAILED. I HAVE NO WAY OF KNOWING IF THE THE SAFTY SYSTEMS ARE OPERATIONAL OR NOT. AT THIS POINT I AM DRIVING A CAR THAT SAYS MY SRS SYSTEM IS NOT WORKING. I HAVE BEEN IN THE MERCEDES SHOP NO LESS THAN 4 TIMES TO HAVE THE PROBLEM REPAIRED. IT SIMPLY RE-OCCURS AFTER EACH REPAIR. FROM RESEARCH ON THE INTERNET, THIS APPEARS TO BE A COMMON PROBLEM.

Dec 26, 2002

2003 MERCEDES-BENZ E-Class Problems & Complaints

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How many problems does the 2003 MERCEDES-BENZ E-Class have?

What are the most common problems with 2003 MERCEDES-BENZ E-Class?

Where does this 2003 MERCEDES-BENZ E-Class problem data come from?

Other Years - MERCEDES-BENZ E-Class Problems

Other MERCEDES-BENZ Models

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