2004 MERCEDES-BENZ E-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
481
Complaints Reported
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Complaints by Component
FUEL/PROPULSION SYSTEM
177 complaints
Extreme Gas Odor after filling gas tank and during time of driving.
Feb 18, 2022
When the vehicle is has a full tank of gas, there are heavy fumes of gasoline in the interior of the car. It appears to be the fuel pumps that are underneath the rear seats, leaking fuel on top, next to the the wiring. It is a hazard for fumes and possibly a fire
Aug 07, 2021
DRIVER IS EXPERIENCING A HEAVY ODOR OF GASOLINE AFTER FILL UP. VEHICLE IS NOT OVERFILLED/TOPPED OFF. VEHICLE WAS SITTING INSIDE GARAGE WHEN OWNER NOTICED A HEAVY FUEL ODOR AND NOTIFIED FIRE DEPARTMENT TO INVESTIGATE. PER RECOMMENDATIONS OF FIRE DEPARTMENT, KEEP VEHICLE OUT OF GARAGE UNTIL ISSUE COULD BE INSPECTED BY A QUALIFIED MECHANIC. MECHANIC INSPECTED FUEL SYSTEM AND FOUND FUEL LEAK UNDER REAR SEATS NEAR FUEL PUMP/SENDING UNIT. MERCEDES BENZ REFUSES REPAIR ISSUE SAYING IT IS NOT A SAFETY ISSUE. GASOLINE FUMES/VAPORS ARE ESPECIALLY HEAVY INSIDE A SINGLE CAR GARAGE, AND IF A IGNITION SOURCE IS INTRODUCED IT COULD BECOME FATAL.
Feb 23, 2021
RECEIVED THE CAR FROM MY DAD AS A GIFT STONG SMELL OF GAS COMING FROM INSIDE ONLY RELIABLE TRANSPORTATION FOR OUR NEWBORN BABY NOW DONT KNOW WHAT TO DO... LOOKED ALL OVER THE INTERNET AND FOR RECALLS AND SEEN A FEW.. BUT THEN I SEE ALOT OF PEOPLE SAYING NOTHING HAPPENS... JUST SAYING WITH SOMETHING THAT HAD A PREVIOUS RECALL ON AND IF SOMETHING WOULD TO GO WRONG WITH ANYONE'S FAMILY THAT IS A HELL OF A LAWSUIT....
Jan 23, 2021
I FILLED THE GAS TANK FULL AND ON PULLING IN THE GARAGE COULD SMELL A STRONG SMELL OF GASOLINE... WENT TO GET MY OIL CHANGE THE NEXT DAY AND THE GENTLEMAN MENTIONED HE COULD SMELL GAS COMING FROM MY CAR AT VALVOLINE OIL CHANGE.... VERY STRONG SMELL IN THE INTERIOR OF THE CAR AS WELL AS WHEN WALKING AROUND THE OUTSIDE OF THE CAR YOU COULD SMELL A STRONG SMELL OF GAS... THE GENTLEMAN FROM VALVOLINE LOOKED UNDER THE CAR AND SAID THERE'S SOME TYPE OF COVER THAT GOES UNDERNEATH THE GAS TANK ITSELF AND PUT HIS FINGER INTO IT AND COULD TOUCH GASOLINE ON HIS HAND... I JUST WENT ONTO THE INTERNET AND READ MANY MANY COMPLAINTS OF THE SAME THING WITH THIS TYPE OF CAR LAWSUITS HAVE BEEN FILED... IN THOSE COMPLAINTS THE PEOPLE THAT BROUGHT THEIR CAR TO DEALERSHIP SAID THAT IT WAS VERY EXPENSIVE TO REMEDY AND THAT THERE SHOULD HAVE BEEN A RECALL... AFTER DRIVING A LITTLE BIT AND REDUCING THE AMOUNT OF GASOLINE IN THE TANK THE SMELL HAS SUBSIDED SOMEWHAT... THOSE COMPLAINTS ALSO MENTION THAT IT CAN BE VERY DANGEROUS WITH THIS TYPE OF LEAK
Jan 16, 2021
+ 172 more complaints for this component
FUEL SYSTEM, GASOLINE
100 complaints
The contact owns a 2004 Mercedes-Benz E500. The contact stated while driving 55 MPH, there was an abnormally strong fuel odor inside the vehicle. The contact stated that upon making a stop, he noticed fuel leaking onto the driver's side rear wheel. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with an unknown recall for the fuel tank. The dealer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.
Sep 07, 2022
The contact owns a 2004 Mercedes-Benz E55. The contact stated that upon placing fuel into the gas tank, a strong gasoline odor began to emit from the vehicle. Upon inspection, the contact removed the rear seat and saw that fuel had leaked from the fuel pumps. The contact reached out to the manufacturer through the manufacturer’s website and his request to repair the vehicle was denied. The contact wrote a letter to the manufacturer and the manufacturer denied the repair a second time. The contact stated that the same failure occurred back in 2008 and that the vehicle was repaired under a manufacturer’s recall. The vehicle was not repaired. The failure mileage was approximately 111,000.
Sep 20, 2021
2004 MERCEDES BENZ E-320. CONSUMER WRITES IN REGARDS TO VEHICLE WARRANTY EXTENSION FOR REPAIRS OF FUEL TANK LEAKS. *SMD THE CONSUMER STATED IN LATE 2009. HE EXPERIENCED A GAS SMELL IN THE INTERIOR OF THE VEHICLE THE SMELL BECAME WORSE AND EVENTUALLY WAS NOTICEABLE OUTSIDE THE VEHICLE, TOO/ THE VEHICLE WAS TAKEN TO THE DEALER TO INVESTIGATE AND REPAIR THE PROBLEM. A LEAK WAS FOUND ON THE LEFT SIDE OF THE FUEL TANK. THE SEAL RINGS FOR THE FUEL LEVEL SENDERS, FUEL PUMP, FILTER ASSEMBLY AND HARNESS WERE REPLACED IN ORDER TO CORRECT THE FUEL LEAK. *JB
Sep 17, 2015
MY FUEL TANK HAS DEVELOPED A LEAK WHERE I CAN SMELL FUEL BOTH OUTSIDE AND INSIDE THE VEHICLE AFTER FILLING THE TANK ALL THE WAY. THE ODOR IS VERY PRONOUNCED AND I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE IF THIS MUCH FUEL IS LEAKING FROM THE TANK. AN INDEPENDENT REPAIR SHOP CONFIRMED A LEAK FROM THE TOP OF THE FUEL TANK. BASED ON INFORMATION I READ ON A MERCEDES BENZ FORUM WEBSITE, IT SAID TO REFERENCE ACTION NUMBER PE12001 (THIS APPEARS TO BE A COMMON ISSUE WITH THIS SERIES OF VEHICLE). I HOPE THE NHTSA WILL INVESTIGATE THIS ISSUE AND FORCE MERCEDES BENZ TO REPLACE THESE DEFECTIVE AND UNSAFE FUEL TANKS AT NO COST TO CONSUMERS. *TR
Feb 18, 2015
A STRONG SMELL OF GAS WAS IN THE CAR. TOOK TO DEALER AND THEY HAD TO REPLACE TANKS AND EMITTERS. GAS HAD GOTTEN IN THE SEATS AS WELL AND THEY HAD TO BE REPLACED. THE SMELL WAS SO STRONG THAT IT MADE ME AND WIFE SICK. *TR
Jan 08, 2015
+ 95 more complaints for this component
SERVICE BRAKES
49 complaints
SBC braking system stated as covered under 25 year/unlimited miles warranty. SBC system failed on 2/1/25. Vehicle towed to local dealer service facility on 2/3/25. Tow was authorized at no charge by MB Roadside Assistance at no charge plus $100.00 credit toward diagnostic. Was told by phone on 2/3/25 that upon confirmation that SBC did in fact fail, the SBC replacement would be performed at no charge due to warranty through 2028. As of 2/10/25 service facility did confirm that the SBC system had failed. Currently, MB USA has a HOLD pending for authorization of repairs, with no reason given as to why as of 2/13/25.
Feb 13, 2025
Total brake failure Had to cross the over to the other side of the road to turn around. Was almost hit by an oncoming big rig truck . I've looked it up and this is a common occurrence on these vehicles,! They have a SBC unit that has caused numerous incidents exactly like mine . Someone could easily be killed because of this defect. I've read that they extended the warranty for 25 years . But I haven't been notified. They notified me about a recall of the sun roof but not this!!
Aug 10, 2022
ON 12/16/2020 WHILE DRIVING THE BRAKES ON MY VEHICLE FAILED. A RED WARNING TRIANGLE APPEARED ON THE VEHICLE MESSAGE BOARD STATING THE CARS BRAKING ABILITY WAS SEVERELY REDUCED AND TO STOP DRIVING IMMEDIATELY. I WAS ABLE TO DRIFT TO THE SIDE OF THE ROAD WITHOUT INCIDENT AND HAD THE VEHICLE TOWED TO MY MECHANIC. THE MECHANIC COULD FIND NO MECHANICAL REASON FOR THE BRAKE FAILURE. THE RED WARNING LIGHT WAS GONE AND THE BRAKES WERE FUNCTIONING NORMALLY. ONLINE RESEARCH REVEALED AN EXTENDED WARRANTY/RECALL FOR THE YEAR, MAKE AND MODEL OF THE CAR RELATED TO BRAKE FAILURE. MERCEDES WILL REPLACE THE SENSORTRONIC BRAKE CONTROL MODULE (SBC) FREE PROVIDED THE CORRECT CODES ARE EVIDENT WHEN THEY DIAGNOSE THE CAR.(SAFETY RECALL #2005110001 I BELIEVE) MY MECHANIC SAID THAT THERE ARE NO CODES SHOWING FOR THE BRAKES AND THE BRAKES ARE NOW FUNCTIONING. MY ONLINE RESEARCH HAS SHOWN THAT THIS CAN BE AN INTERMITTENT PROBLEM AND THE DEALERSHIPS ARE RELUCTANT OR WILL NOT REPLACE THE SBC IF THERE ARE NO CODES. AFTER CONTACTING MERCEDES THE CAR IS BEING TOWED TO THE DEALERSHIP AS I TYPE THIS. I AM HOPEFUL THAT MERCEDES WILL DO THE CORRECT THING AND REPLACE THEIR ADMITTEDLY FLAWED BRAKE MODULE BUT IT ISN'T LOOKING GOOD AS THEY SAID IF THE CORRECT CODES DO NOT APPEAR THEY WILL NOT REPLACE. THE INSANE IDEA THAT I AM EXPECTED TO CONTINUE TO DRIVE THE VEHICLE UNTIL THE BRAKES FAIL AGAIN IN ORDER TO GET THEM REPLACED IS UNACCEPTABLE. I'M IN A NO WIN SITUATION.
Jan 04, 2021
SENSOR TONIC BRAKE SYSTEM LIGHT IN INTERMITTENTLY
Jul 08, 2020
TL* THE CONTACT OWNS 2004 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STARTED PULLING TO THE LEFT. THE CONTACT STATED THAT THE FAILURE OCCURRED DURING DRY OR INCLEMENT WEATHER. THE CONTACT WAS CONCERNED FOR HER SAFETY. THE CONTACT STATED THAT THE WARRANTY ON THE CBC ELECTRONIC BRAKE WAS EXTENDED HOWEVER, THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WALNUT CREEK LOCATED AT (1301 PARKSIDE DR, WALNUT CREEK, CA 94596), HOWEVER, THE DEALER DECLINED TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Mar 31, 2020
+ 44 more complaints for this component
SUSPENSION
20 complaints
AIRMATIC SUSPENSION DROPPED WHILE DRIVING ON THE HIGHWAY. RED LIGHT WARNING FLASHED THAT VEHICLE WAS LOW. TRIED TO RAISE CAR BUT IT WOULD NOT RAISE. CAR WAS VERY CLOSE TO GROUND AND WOULD NOT RAISE..BEGAN LOOKING UP, IF OTHER SAME MODELS AS OURS HAVE THIS PROBLEM AND THEY DO. READ SEVERAL CONSUMERS COMPLIANTS/ CONCERNS WHO ALSO OWN A MERCEDES BENZ THEY SEEM TO HAVE THIS SIMILAR PROBLEM. IT'S VERY EXPENSIVE TO FIX AT A DEARLERSHIP. LOOKS LIKE THIS VEHICLE MAY HAVE A PROBLEM/DEFECT WITH THEIR AIRMATIC SUSPENSION AND IT IS VERY DANGEROUS DRIVING ON THE HIGHWAY UNKNOWING THAT YOUR VEHICLE IS DROPPING TO GROUND.THIS REALLY NEEDS TO BE INVESTIGATED TO SEE IF THERE IS A PROBLEM WITH THEIR AIRMATIC SUSPENSION BEFORE SOMEONE GETS HURT OR KILLED WHILE DRIVING.
Sep 01, 2018
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E500. WHILE DRIVING 40 MPH, THE SUSPENSION SEIZED AND THE VEHICLE PULLED TO THE LEFT. IN ADDITION, THE 'STOP DRIVING/VEHICLE DRIVING LOW' WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUSPENSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Jul 20, 2018
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E500. AFTER STARTING THE VEHICLE, THE SUSPENSION AIR BAGS FAILED ACTIVATE TO LIFT THE VEHICLE. THE MESSAGE "STOP CAR, PARK TOO LOW" REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,000. *TT
Apr 19, 2018
CAR WAS AT A STOP AND BACK END OF CAR WENT DOWN, STOP CAR TOO LOW CAME ON THE DASHBOARD
May 05, 2017
RED LIGHT CAME ON STATING THAT THE CAR WAS TOO LOW
Feb 24, 2017
+ 15 more complaints for this component
FUEL SYSTEM, GASOLINE,FUEL/PROPULSION SYSTEM
13 complaints
VEHICLE HAS A RECALL ON REPLACEMENT OF FUEL TANK. MERCEDES BENZ DEALER DID NOT WANT TO HONOR THE RECALL. WHEN I FILL CAR UP WITH GAS IT LEAKS OUT OF THE TANK AND ON THE GROUND. MERCEDES-BENZ DEALER SAID I MISSED THE TIME FOR THE RECALL. I WENT TO THE DEALERSHIP BEFORE THE RECALL ENDED IN 2019 SPOKE WITH THE SERVICE ADVISOR AT THE MCKINNEY MERCEDES-BENZ DEALERSHIP AND I INFORMED HIM THE CAR WAS NOT DRIVABLE DUE TO THE BRAKING SYSTEM FAILURE CALL THE SPC HYDRAULIC PUMP. TURNS OUT THAT IS ALSO A RECALL THAT IS WIDELY KNOWN.AT THAT TIME THE CAR WAS NOT DRIVABLE AND THEN THE PANDEMIC HIT SO THERE WAS NO NEED TO TAKE IT UP THERE AT THE TIME DUE TO COVID. MERCEDES BENZ SHOULD HONOR THIS SINCE THIS IS A SAFETY ISSUE THAT COULD LEAD TO A DEADLY SITUATION IF NOT ADDRESSED. THEY HAVE BEEN DECEPTIVE BY MARKING THIS IS AN EXTENDED WARRANTY ISSUE AND NOT A SAFETY RECALL ISSUE. THEY PRETTY MUCH TOLD ME SINCE I DON'T HAVE MY CAR WORKED ON AT THE DEALERSHIP, THEY DON'T WANT TO HELP ME IN THIS SITUATION. THEY MENTIONED HAD THE CAR BEEN SERVICED AT THE DEALERSHIP AND NOT AT THE INDEPENDENT SHOO THAT I USED I MAY HAVE HAD A BETTER CHANCE AT THEM COVERING THE CHARGES FOR THIS TANK REPLACEMENT.
Apr 16, 2021
REFERENCE NHTSA ACTION NUMBER: PE12001. THERE IS A DISTINCT FUEL SMELL AFTER FILLING UP THE TANK. DO NOT SMELL INSIDE VEHICLE BUT DO SMELL AFTER THE CAR IS PUT AWAY INSIDE GARAGE. NO SIGN OF LEAKAGE UNDER THE CAR (PUDDLING OR DRIPS). GOES AWAY AFTER FUEL TANK IS LESS THAN FULL. THERE IS NO SMELL IF YOU ONLY FILL TO 3/4. *TR
May 18, 2013
REFERENCE NHTSA ACTION # PE12001 FEBRUARY 8, 2013 I BOUGHT A CAR FROM A DEALER. ON A NEXT DAY I FILLED FULL TANK AND FOUND GASOLINE SMELL FROM DRIVER SIDE NEXT TO THE REAR DOOR. I DID SOME RESEARCH ON INTERNET AND FOUND MANY SIMILAR ISSUE. TO VERIFY IF I HAVE SAME PROBLEM I RAISE A REAR SEAT CUSHION, UNSCREW 6 BOLTS ON SMALL BAY FROM DRIVER SIDE TO GET ACCESS TO FUEL SENDING UNIT AND FOUND A CRACK ON IT ALONG WITH GASOLINE SPILLING OVER. *TR
Mar 06, 2013
I HAVE NOTICED STRONG GASOLINE ODORS EMANATING FROM MY CAR AFTER REFUELING. I PURCHASED A NEW MERCEDES BENZ GAS CAP AND INSTALLED IT. FILLED THE GAS TANK AND GASOLINE ODOR WAS STILL VERY STRONG. I DO NOT 'TOP OFF' WHEN REFUELING. RESEARCHED ISSUE ONLINE AT BENZWORLD.ORG AND DISCOVERED THAT THE GAS ODOR ISSUE I AM EXPERIENCING MAY BE RELATED TO A PROBLEM BEING SEEN IN NUMEROUS MERCEDES BENZ E-MODEL VEHICLES. AS ADVISED BY THE OTHER OWNERS HAVING THIS ISSUE I DETACHED THE REAR SEAT CUSHION FROM THE CAR AND REMOVED THE BOLTS FROM THE CIRCULAR ACCESS PANEL THAT COVERS A PORTION OF THE FUEL TANK ON THE DRIVER'S SIDE OF THE VEHICLE. IN THE DEPRESSION ON TOP OF THE GAS TANK WHERE NUMEROUS ELECTRICAL WIRES ATTACH TO THE FUEL PUMP I FOUND A SIGNIFICANT QUANTITY OF RAW GASOLINE POOLED. THIS PRESENTS A VERY UNSAFE SITUATION AND I AM NO LONGER WILLING TO PARK THE VEHICLE IN MY GARAGE DUE TO THE POTENTIAL FIRE HAZARD. THE POOLING OF RAW GASOLINE ALSO REPRESENTS AN ENVIRONMENTAL ISSUE DUE TO THE EVAPORATION AND CREATION OF TOXIC FUMES. I UNDERSTAND THAT MERCEDES BENZ DEALERS ARE DEMANDING $2,000. OR MORE TO RECTIFY THE PROBLEM BY REMOVING AND REPLACING THE GAS TANKS IN IMPACTED VEHICLES. I FEEL THAT THE MANUFACTURER OF THIS DEFECTIVE COMPONENT SHOULD BE HELD RESPONSIBLE TO RECALL IT AND REPLACE IT. I UNDERSTAND THAT THE NHTSA'S CURRENT INVESTIGATION ACTION NO. FOR THIS ISSUE IS PE 12001. *TR
Mar 05, 2013
SAME SITUATION IDENTIFIED IN PE-12-001. FILLED VEHICLE WITH FUEL AND LEFT SITTING IN DRIVEWAY. THE NEXT DAY, I NOTICED A STRONG FUEL ODOR OUTSIDE OF VEHICLE AND, UPON OPENING THE DRIVER'S DOOR, WAS OVERWHELMED WITH FUEL ODOR. AFTER A QUICK ONLINE SEARCH, I FOUND MULTIPLE REFERENCES TO FUEL FILTER LEAK. I PULLED OUT THE BACK SEAT TO INVESTIGATE AND FOUND THAT THE DRIVER'S SIDE FUEL FILTER ASSEMBLY IS FINE, BUT PASSENGER'S SIDE HAS APPROX 1/2 INCH OF LIQUID FUEL STANDING IN THE FILTER ASSEMBLY. FUEL HAS SOAKED THROUGH THE CARDBOARD/RUBBER COVER AND SOAKED THE INSULATION ABOVE. IT APPEARS THAT THE DRIVER'S SIDE FILTER ASSEMBLY WAS PREVIOUSLY REPLACED (THIS WAS CONFIRMED WITH SERVICE DEPT AT DEALERSHIP. THEY STATE THAT IT WAS REPLACED IN 2008 AS PART OF TSB.), BUT THE PASSENGER'S SIDE, WHICH IS NOW LEAKING, IS OF A DIFFERENT (AND I PRESUME OLDER) DESIGN. I HAVE READ THE RESPONSE FROM HOGAN/LOVELLS DATED 4/19/12 AND WOULD LIKE TO NOTE THAT THE "TIGHT SEAL" DESCRIBED ON PAGE 2 WHICH IS ALLEGEDLY CREATED WHEN THE "ACCESS PORTS" ARE "SECURED BY SIX BOLTS AND [A] GASKET" IS NOT SUFFICIENT TO PREVENT FUEL VAPOR FROM ENTERING THE PASSENGER COMPARTMENT, NOR IS IT SUFFICIENT TO PREVENT LIQUID FUEL FROM SOAKING THROUGH THE GASKET, AND INTO THE INSULATION ON THE UNDERSIDE OF THE REAR SEAT. ONCE THE GASKET AND INSULATION ABOVE IT ARE SATURATED WITH FUEL, THE INTERIOR OF THE CAR IS UNBEARABLE AND PROBABLY A SEVERE FIRE RISK. NHTSA IS WELCOME TO COME OBSERVE THIS IN PERSON ON MY VEHICLE. *TR
Feb 04, 2013
+ 8 more complaints for this component
SERVICE BRAKES, HYDRAULIC
12 complaints
The contact owns a 2004 Mercedes-Benz E500. The contact stated while driving at various speeds, the brake malfunction warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed with the SBC hydraulic unit needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 04V296000 (Service brakes, Hydraulic). The manufacturer had been informed of the failure and referred the contact to the local dealer. The failure mileage was approximately 199,700.
Jul 22, 2021
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT THE BRAKE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE BRAKE PADS AND ROTORS BUT FAILED TO INDICATE IF THERE WERE ANY REQUIRED REPAIRS IN ORDER TO REMEDY THE FAILURE. THE BRAKE SENSOR ILLUMINATED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE BRAKES MAY LOCK AT ANY TIME, THE VEHICLE WAS NOT SAFE TO DRIVE AND THE SBC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Oct 01, 2014
BRAKES FAILED AT 70 MPH. "BRAKES WARNING" SBC FAILED. PULL OVER VEHICLE. *TR
Mar 12, 2012
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE BRAKES FAILED WHILE DRIVING 70 MPH. THE CONTACT WAS ABLE TO COAST TO A STOP. THE CONTACT STATED THAT THE REDUCED BRAKING AFFECT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 05V133000 (SERVICE BRAKES, HYDRAULIC), BUT WAS TOLD BY THE DEALER THAT THE WARRANTY HAD EXPIRED AND THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS DIAGNOSED AND THE FAILURE WAS LOCATED AT THE SENSOTRONIC BRAKE PUMP HAVING FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 81,000.
Feb 06, 2012
I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 55 MPH WHEN A WARNING MESSAGE FLASHED ACROSS MY INSTRUMENT PANEL TO STOP MY VEHICLE IMMEDIATELY. AT THE SAME TIME THE TRAFFIC IN FRONT OF ME SLOWED ALMOST TO A COMPLETE STOP. I TRIED TO ENGAGE MY BRAKES, BUT THEY FAILED AND I HAD TO SWERVE INTO THE NEXT LANE TO AVOID REAR ENDING AN SUV. I WAS ABLE TO WORK MY WAY OVER TO THE SHOULDER AND COAST TO A STOP. I WAS TOLD BY THE MERCEDES BENZ DEALER THAT THERE ARE NO RECALLS ON MY VEHICLE, BUT THERE IS AN EXTENDED WARRANTY ON A SPECIFIC BRAKE PART. IF THE DEALER DETERMINES THAT THIS PARTICULAR BRAKE PART IS TO BLAME FOR THE FAILURE, MERCEDES WILL COVER THE COST OF THE REPAIR. I DID SOME RESEARCH AND FOUND A RECALL NOTICE ON THE NHTSA WEBSITE (NHTSA RECALL # 04V-296) THAT APPEARS TO INCLUDE MY VEHICLE. I DO NOT UNDERSTAND WHY A DEFECT, THIS SERIOUS, WOULD NOT WARRANT A RECALL THAT OWNERS SHOULD BE AWARE OF. THE OUTCOME OF THIS BRAKE FAILURE COULD HAVE BEEN VERY TRAGIC. *TR
Feb 01, 2012
+ 7 more complaints for this component
POWER TRAIN
10 complaints
THE PROBLEM WITH MY VEHICLE IS THAT WITH ITS CURRENT TCM( TRANSMISSION CONTROL MODULE) IN A 722.9 TRANSMISSION, THE CONDUCTOR PLATE THAT HOLDS THE SENSORS IN PLACE BECOME DEFECTIVE AND CREATES A PROBLEM IN WHICH THE TRANSMISSION GETS STUCK IN 2ND GEAR. THIS CAUSES A MAJOR PROBLEM DRIVING ON ROAD WAYS THAT ARE +45MPH BECAUSE THE VEHICLE CANNOT DRIVE OVER 25MPH FURTHER CAUSING MORE PROBLEMS THAT MAY ACTUALLY FREEZE UP THE ENGINE CAUSING THE CAR TO STOP. IF THE CAR IS STOPPED AND BEGINS TO GO AGAIN, THE RMP'S CAN GO VERY HIGH WITHOUT ANY POWER OR MOTION IN THE VEHICLE. THIS HAS HAPPENED TO 2 OF MY PERSONAL FRIENDS ALREADY WITH THE 722.9 TRANSMISSION. IN PARTICULAR THE CONDUCTOR PLATE OR VALVE BODY WAS CORRUPTED AND CAUSED THE VEHICLE TO FAIL. I AM REPORTING THIS BECAUSE THE PART CAN FAIL ANYTIME DURING OPERATION OF THE VEHICLE AND IS A SAFETY ISSUE TO THE DRIVER AND OTHERS AROUND WHEN THIS MAY OCCUR. MANY OTHER OWNERS (I'VE READ ONLINE) WITH THIS 722.9 TRANSMISSION CONDUCTOR PLATE FAULT IS ALSO FRUSTRATED BY THE FACT THAT NOT ONLY MERCEDES-BENZ DOESN'T ALLOW FOR A CONSUMER TO BUY THE PART BUT MANY WARRANTIES ARE VOIDED WITH THIS FAULT. MY VEHICLE (MERCEDES-BENZ E500 2004) ALSO IS ONLY AT 56,000 MILES ON THE SPEEDOMETER. CONSIDERING THE MILEAGE, THIS IS A PROBLEM THAT SEEMS TO BE PREMATURE DUE TO THE FACT THAT THE VEHICLE HAS BEEN SERVICED BY A MERCEDES-BENZ DEALER BUT HAS NO SERVICE FOR THE VERY COMMONLY FAULTED PART.
Jun 14, 2019
THE SHIFTER MODULE IS DEFECTIVE BECAUSE AFTER STARTING THE ENGINE, WHEN IN DRIVE, IT STAYS IN 2ND GEAR ONLY. TO PUT THE CAR IN REVERSE, I MUST SHUT THE ENGINE. OTHERWISE I CAN'T SHIFT FROM D TO N TO R. THE SHIFTER WILL NOT MOVE PAST NEUTRAL. TO GET TO P OR R, I MUST SHUT THE ENGINE. THIS IS UNSAFE WHEN TRYING TO BACK INTO A CITY STREET PARKING. WHEN THE CAR IS STATIONARY, AFTER STARTING IT, ONCE I SHIFT FROM P TO R & ARRIVE AT N, THE SHIFTER WILL NOT ALLOW ME TO SHIFT BACK INTO R WITHOUT SHUTTING THE ENGINE & THEN RESTARTING IT.
May 25, 2018
MY MERCEDES E500 2004 RANDOMLY LOSES POWER AFTER COMING TO A STOP. I HAVE TO PULL OVER TO THE SIDE AND STOP. I TURN THE ENGINE OFF AND BACK ON AND IT THE POWER IS OK. THE CHECK ENGINE LIGHT GOES OUT AFTER RESTARTING. THIS WOULD HAPPEN ONE OR TWICE A MONTH. I ONLY HAVE 45K ON THE CAR. NOW IT'S HAPPENING QUITE OFTEN. THE CHECK ENGINE LIGHT WOULD COME ON AND THAN GO OUT AFTER RESTARTING. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND THEY HAVE FOUND NO TROUBLE. THEY GIVE ME THE GAS CAP , BAD GAS, ECT. TODAY I LOST POWER TOOK IN TO THE DEALER AND NOW THEY ARE STATING A POWER TRAIN PROBLEM. I GET NERVOUS ON THE ROAD WAY WHEN I LOSE POWER BECAUSE I CAN NOT SPEED UP AND GET AWAY FROM ON COMING TRAFFIC. THE DEALER IS STATING 2 TO 5 THOUSAND DOLLARS FOR THE REPAIR. THIS CAR HAS LESS THAN 45K AND I KEEP IT IN MINT CONDITION AND ONLY DRIVE IT ON WEEK ENDS. I SEE THAT SEVERAL E500 2004 OWNERS HAVE HAD THE SAME PROBLEM VIA AN ON LINE FORUM FOR 2004 E500. *TR
Jun 06, 2011
THE SAFETY FAILURE IS THE MY TRANSMISSION GOES INTO NEUTRAL EVEN THOUGH THE GEAR SELECTOR HAS REMAINED IN DRIVE. PRESSING THE ACCELERATOR ONLY REVS THE ENGINE AND DOES NOT PROVIDE ANY ACCELERATION. I HAVE NO CHOICE BUT TO STOP THE VEHICLE WHETHER IT IS SAFE TO DO SO OR NOT AS I HAVE NO ABILITY TO MAINTAIN OR INCREASE MY SPEED TO SAFELY PULL OVER. AFTER STOPPING, I HAVE TO PUT THE CAR INTO REVERSE BEFORE I CAN THEN GET THE CAR BACK INTO DRIVE. THE PROBLEM HAS OCCURRED MULTIPLE TIMES WHEN DRIVING MY VEHICLE AND IS INCREASING IN FREQUENCY (TWICE IN 1 WEEK). THE PROBLEM HAS OCCURRED AT VARIOUS SPEEDS INCLUDING SEVERAL TIMES AT HIGHWAY SPEEDS ON THE HIGHWAY IN HEAVY TRAFFIC. I HAVE TAKEN THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE 13 PIN CONNECTOR AT THE TRANSMISSION HAS A SEAL THAT IS LEAKING. THIS HAS CAUSED A NEED FOR THE FOLLOWING TO BE REPLACED: EECTR-HYDRAULIC VALVE BODY, WIRE HARNESS TRANSMISSION, TRANSMISSION CONTROL UNIT, TRANS SERVICE W/13 PIN CONNECTOR FOR A TOTAL OF $6,164. I HAVE FOUND THAT MERCEDES ISSUED A STAR BULLETIN (DTB) DETAILING THIS BAD SEAL AT THE 13 PIN CONNECTOR. I HAVE ALSO FOUND INFORMATION THAT THE 3RD GENERATION OF THIS SEAL NO LONGER HAS THIS PROBLEM. I HAVE NOT HAD THE REPAIRS PERFORMED AT THIS TIME. *TR
Sep 09, 2010
DRIVING AT ABOUT 60 MPH AND START DECELERATING TO TURN AND THE TRANSMISSION SHIFTED OUT OF GEAR OR TO FIRST GEAR THE INITIAL TIME. I HAD TO PULL OVER, CUT THE CAR OFF COMPLETELY AND THEN RE-START THE VEHICLE FOR IT TO SHIFT CORRECTLY. WENT ABOUT A MONTH AND IT HAPPENED AGAIN. AT FIRST I THOUGHT THAT I HAD DONE SOMETHING, BUT IT STARTED HAPPENING MORE OFTEN LIKE ONCE A WEEK AND THEN DAILY. I WAS TRAVELING AT ONE TIME ON I-64 AND DECELERATED A BIT TO GO THROUGH THE HAMPTON TUNNEL AND REALIZED THAT IT HAPPENED AGAIN AS I WAS ACCELERATING AT THE END OF THE TUNNEL. ONCE AGAIN, I HAD TO PULL OVER, SHUT THE VEHICLE OFF AND RESTART IT FOR THE TRANSMISSION TO RESET. IT ALSO HAPPENED AT TRAFFIC LIGHTS. ONE TIME WHILE MY SON AND I WERE RIDING WE ACTUALLY FELT THE CAR JOLT AS IT SHIFTED OUT OF THE PROPER GEAR. THE LAST TIME IT HAPPENED I WAS ON BUSY RT. 29 RIGHT AT RUSH HOUR. I STOPPED AT A LIGHT AND WHEN THE LIGHT CHANGED GREEN I STEPPED ON THE GAS TO ACCELERATE AND ALL I COULD HEAR WAS THE ENGINE REVVING. I TRIED THE USUAL, CUTTING THE VEHICLE OFF AND RESTARTING IT, BUT THIS TIME THE TRANSMISSION DIDN'T RESET ITSELF AT ALL AND I ENDED UP GETTING TOWED TO A SHOP. MY CAR IS IN THE SHOP NOW AND THE TRANSMISSION IS BEING REPLACED. THE CAR WILL GO WHEN IT HAPPENS, BUT IT WILL NOT SHIFT FROM FIRST GEAR AT ALL. I JUST LOOKED AT A COUPLE SITES ONLINE AND SEE WHERE AT LEAST THREE OTHER PEOPLE HAD THIS SAME ISSUE. I ALSO FOUND A TSB (TECHNICAL SERVICE BULLETIN) ON THE ALLWORLDAUTO.COM WEBSITE, FOR TRANSMISSIONS DOWNSHIFTING FOR THE MERCEDES BENZ E CLASS. *TR
Jul 15, 2008
+ 5 more complaints for this component
UNKNOWN OR OTHER
5 complaints
To Whom It May Concern, I took my 2004 Mercedes-Benz into the Stevens Creek location located in San Jose, CA 95129 to have the sliding roof bonding recall fixed on December 24, 2024. I have attached the repair invoice to this complaint. It has now been almost two full months and I am still being blocked from updating my vehicle registration because my vehicle needs to complete an Official Brake and Light Adjustment Certification. However, the recall vin lookup page (https://vinrcl.safercar.gov/vin/) has been showing my recall as incomplete for almost two full months now. The mechanic that performs the Brake and Light inspection says the vehicle will fail the test until the recall vin lookup page displays a 0 for my vehicle. Once again, this issue is preventing me from updating my vehicle registration until the recall vin lookup page shows the successful completion of the vehicle recall performed on December 24, 2024 at Mercedes-Benz of Stevens Creek. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 18, 2025
Vehicle started smoking and caught fire while I was driving. Pulled over and vehicle erupted in flames. It took firefighters 2 hours to put out that fire.
Mar 05, 2024
The rear passenger side inside door handle will not open the door. This is an unacceptable safety hazard.
Apr 24, 2023
THE ERROR LIGHT STATING BRAKE FAILURE PULL OFF ROAD CAME ON THE PEDAL WAS VERY SOFT AND WENT TO THE FLOOR I WAS ON A BUSY STREET AT THE TIME AND ALMOST HIT A INDIVIDUAL ! I WAS FORTUNATELY ABLE TO STOP THE VEHICLE! I HAVE READ SINCE ON LINE THAT THE SBC UNIT HAD A RECALL BUT WE WERE NOT PRIVY TO THIS INFORMATION AND NOW SEE THAT IT WAS ONLY FOR TEN YEARS . WHY WOULD THE NHTSA PUT A YEAR END ON SUCH A UNIT THAT COULD BE SOMETHING THAT COULD CAUSE AN ACCIDENT AND POSSIBLE TAKING OF LIVES?
Jun 06, 2016
MY CAR STOPPED WORKING COMPLETELY. SHOP TELLS ME ITS THE SBC PUMP
May 12, 2015
AIR BAGS
5 complaints
BACK AIR BAG BEHIND DRIVER LOST AIR WHILE DRIVING. TOOK IN TO REPAIR THEY THOUGHT IT WAS AIR LINE. THEY REPAIRED BUT SAME THING HAPPENED LEAVING REPAIR SHOP AT AN INTERSECTION. ALL THE LIGHT TURNED ON TO STOP DRIVING JUST LIKE BEFORE. I TOWED BACK TO SHOP.THEY SAID THE WHOLE SYSTEM NEEDED TO ALL BE REPLACED.MY ONLY REASON TO FILE THIS IS THE FEAR I HAD OF GETTING HURT OR HURTING OTHER BY MY VEHICLE JUST BEING UNDRIVABLE WHILE IN MOTION ON MAJOR INTSECTION.THIS PROBLEM OCCURED BEFORE BUT ALWAYS WHEN LEAVING MY HOME SO ID JUST WAIT FOR THE AIR SUSPENSION SELF CORRECT. WHICH IT HAD BEFORE.I WAS ONLY GOING 15MPG OR SO WHEN IT GAVE OUT I WAS APPROCHING MY RIGHT HAND TURN. WE ARE AVAILABLE TO HELP WITH MORE DETAILS AND DOCUMENTATION IF NEEDED.
Jun 06, 2020
DRIVING ON THE FREEWAY, 61 MPH, START RAINING HARD, POURING, CAR SLIPPED, TURNED AND HIT THE WALL ON THE SIDE OF THE FREEWAY HEADS ON STRAIGHT. GOT HIT BY ANOTHER CAR ON THE SIDE, AFTER COUPLE OF TURNS, IT STOPPED ON THE MIDDLE OF THE FREEWAY. COUPLE OF SIDE AIR BAGS DEPLOYED, THE MOST IMPORTANT ONES, THE FRONT AIR BAGS, DRIVER AND PASSENGER SIDE DID NOT DEPLOYED. *TR
Mar 05, 2014
THE SRS, (SUPPLEMENTAL RESTRAINT SYSTEM) OR "AIR BAG" LIGHT ILLUMINATED, CAUSED BY THE SRSCONTROL UNIT EXPERIENCING AN INTERNAL ELECTRICAL FAULT. THE FAULT DISPLAYED CODE 9120. MERCEDES VEHICLES OF THIS YEAR AND MODEL ARE KNOWN TO HAVE AIR BAG WIRING HARNESS ISSUES. EVEN THOUGH MY ISSUE WASN'T THE HARNESS ITSELF, IT PRESENTS A FLAW RESULTING IN A SAFETY AND STATE INSPECTION ISSUE. *TR
Nov 06, 2011
TL*THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING 5 MPH THE CONTACT NOTICED THAT THE SRS LIGHT ILLUMINATED ON INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE REAR PASSENGER SIDE AIR BAG NEEDED TO BE REPLACED DUE TO A BAD WIRE CONNECTION. THERE WERE NO PRIOR WARNINGS. THE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 57,000.
Jul 01, 2010
ON 12/6/07 MY FAMILY WAS INVOLVED IN A HEAD ON COLLISION THAT CAUSED BOTH FRONT AIRBAGS TO DEPLOY. MY CONCERN IS REGARDING THE PASSENGER AIRBAG THAT SHOULD NOT HAVE DEPLOYED ACCORDING TO THE DASHBOARD CONSOLE. WHEN MY 7 YEAR OLD DAUGHTER IS IN THE PASSENGER SEAT THE ?PASSENGER AIR BAG OFF? LIGHT STAYED ON AND THIS WAS THE ONLY REASON WE LET HER RIDE IN THE FRONT PASSENGER SEAT. UNFORTUNATELY IN THIS ACCIDENT THE AIRBAG DEPLOYED WHICH CAUSED MINOR HEAD INJURIES. I CONTACTED MERCEDES BENZ OF SACRAMENTO TO LOOK INTO THIS AND THEY INDICATED THAT IF THE LIGHT INDICATED THE AIRBAG WAS OFF, THE AIRBAG SHOULD NOT HAVE DEPLOYED. THEY ALSO INDICATED THAT THE AIRBAG SHOULD NOT HAVE DEPLOYED IF THE PASSENGER WEIGHED LESS THAN 60 LBS. IN THIS SITUATION THE PASSENGER WEIGHED APPROXIMATELY 50 LBS. I ASKED MERCEDES BENZ TO CHECK THE VEHICLE FOR DEFECTS, BUT I WAS TOLD THAT THEY DID NOT HAVE EQUIPMENT TO CHECK THE CAR IN THE FIELD. I WOULD HAVE TO BRING THE CAR INTO THE DEALERSHIP TO BE CHECKED. UNFORTUNATELY THE VEHICLE IS NO LONGER DRIVABLE AND WAS CONSIDERED A TOTAL LOSS BY MY INSURANCE COMPANY SO I AM NO LONGER THE LEGAL OWNER. TO AVOID THIS SITUATION FROM HAPPENING TO ANY OTHER UNSUSPECTING FAMILY, I NEED TO KNOW IF WE WERE DOING SOMETHING WRONG OR IF THERE IS A MANUFACTURER?S DEFECT THAT NEEDS TO BE ADDRESSED. *TR
Dec 26, 2007
VISIBILITY
4 complaints
The contact owns a 2004 Mercedes-Benz E320. The contact received notification of NHTSA Campaign Number: 19V918000 (Visibility); however, the contact was informed by the dealer that the sunroof glass was manufactured in a year outside of the year stated in the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the sunroof glass was not covered under the recall. The contact had not experienced a failure. Parts distribution disconnect.
Mar 11, 2025
The contact owns a 2004 Mercedes-Benz E320. The contact stated that the headliner had detached from the sunroof causing rainwater to enter the interior of the vehicle. The contact received notification of NHTSA Campaign Number: 22V954000 (Visibility). The vehicle was taken to the dealer where the recall repair was documented as completed. The vehicle was not repaired. The contact stated that the recall repair was not completed, and the failure persisted. The contact stated that the sunroof was manually closed by the dealer and advised the contact to never open the sunroof. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 118,000.
Dec 08, 2023
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. WHILE DRIVING APPROXIMATELY 50 MPH IN SEVERE RAINY CONDITIONS, THE WINDSHIELD WIPERS FAILED TO OPERATE UPON ENGAGING. THE CONTACT WAS ABLE TO CONTINUE DRIVING WITH EXTREMELY POOR VISIBILITY. WHEN THE DESTINATION WAS REACHED, THE CONTACT REALIZED THE WINDSHIELD WIPER SWITCH WAS FAULTY AND HE REMOVED IT FROM THE VEHICLE. THE AUTHORIZED DEALER WAS NOTIFIED OF THE DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Aug 29, 2011
WHEN BACKING OUT, ONE OF THE FEATURES OF THE VEHICLE IS FOR THE REAR VIEW MIRRORS TILT DOWN. THE MIRRORS DON'T TILT BACK UP UNTIL THE VEHICLE REACHES 8 MPH. *AK
Aug 31, 2004
ENGINE AND ENGINE COOLING
4 complaints
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE CRANK SHAFT SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 49,000. THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 10/21/14
Aug 25, 2014
2004 E320 4MATIC WAGON. ENGINE STALLED WHILE MERGING TO I-65 SB. VEHICLE WAS 7QT LOW ON OIL. VEHICLE WAS NOT EQUIPPED WITH A MANUAL DIPSTICK TO CHECK OIL. VEHICLE IS EQUIPPED WITH FLEXIBLE SERVICE SYSTEM THAT MONITORS OIL LEVEL, CONDUCTIVITY, TEMP, PRESSURE. OWNERS MANUAL SHOWS THAT IF ANY PARAMETERS ARE OUTSIDE NORMAL, OR IN THE CASE OF SENSOR/SYSTEM FAILURE, A RED WARNING WOULD APPEAR ON INSTRUMENT CLUSTER TO INSTRUCT THE DRIVER TO STOP THE VEHICLE AND TURN OFF THE ENGINE. NO WARNING WAS DISPLAYED. DEALERSHIP STATES INSTRUMENT CLUSTER FAILED TO COMMUNICATE WITH CENTRAL COMPUTER DUE TO A SOFTWARE ISSUE. ENGINE MUST BE REPLACED. REQUESTED MERCEDES BENZ TO REPLACE ENGINE AND ASSIGN ENGINEERING TEAM TO ADDRESS ISSUE AND ISSUE A SERVICE CAMPAIGN TO PREVENT FAILURE FROM HAPPENING TO OTHERS. MERCEDES BENZ STATED THAT THEY WILL PROVIDE NO ASSISTANCE. I AM CONCERNED THAT THIS ISSUE COULD ALSO FAIL TO PROVIDE OTHER IMPORTANT INFORMATION (BRAKE SYSTEM, AIRBAGS, ENGINE COOLING PARAMETERS) AS WELL. AS AN ENGINEER, IN MY OPINION, THIS IS CLEARLY A DESIGN FLAW THAT NEEDS TO BE ADDRESSED AND SHOULD HAVE BEEN EVALUATED BY A FAILURE MODE EFFECTS ANALYSIS PRIOR TO DECIDING TO REMOVE THE MANUAL DIPSTICK. IF INSTRUMENT CLUSTER COULD NOT COMMUNICATE WITH CENTRAL COMPUTER, IT SHOULD DISPLAY A WARNING TO STOP THE VEHICLE. *TR
Dec 03, 2011
WHILE DRIVING MY 2004 MB E320 TO THE LOCAL GROCERY STORE THE ENGINE STALLED. I WAS PULLING UP TO A RED LIGHT AT THE TIME THAT TURNED GREEN BEFORE I STOPPED. WHEN I STEPPED ON THE GAS TO GO, THERE WAS NO POWER. I PULLED TO THE SIDE OF THE ROAD AND SAT FOR SEVERAL HOURS WAITING FOR A TOW TRUCK. THE LOCAL GARAGE SAID I WAS OUT OF GAS, PUT TEN DOLLARS WORTH OF GAS IN IT, CHARGED ME $60.00 AND SAID THE CAR WAS WORKING FINE. THE NEXT TIME MY WIFE TOOK THE CAR OUT, IT STALLED AGAIN IN NEARLY THE SAME PLACE. SHE WAS NOT AS FORTUNATE AS I WAS AND WAS STUCK IN THE MIDDLE OF THE ROAD. WE HAD IT TOWED BACK TO OUR HOUSE AND I LOOKED UP THE SYMPTOMS ON THE INTERNET. AFTER LETTING IT SIT FOR A FEW DAYS, I TURNED THE CAR ON AND LET IT IDLE. AFTER THE CAR REACHED ABOUT 75 - 80 DEGREES, IT SHUT OFF AGAIN. IT TURNS OUT THAT IT WAS THE CRANK POSITION SENSOR (CPS) THAT WENT BAD. I BOUGHT ONE, LEARNED HOW TO REPLACE IT AND THE CAR IS RUNNING FINE. THE SAFETY CONCERN HERE IS THAT WHILE DRIVING, THE CAR JUST SHUTS OFF!! THERE IS NO WARNING WHATSOEVER! THANKFULLY THERE WAS NOT AN ACCIDENT. *TR
Nov 26, 2010
I WAS DRIVING A 2004 MB E-320 ON THE ROAD, SUDDENLY THE LIGHTS ON THE DASHBOARD WERE ALL LIT UP AND THEN I LOST POWER TO THE CAR. I MADE MY WAY TO THE CURB ALONG INDUSTRIAL BLVD NEAR WEST SACRAMENTO. THE CAR WAS TOWED TO THE MB SACRAMENTO DEALERSHIP. A QUICK SCAN FOUND A FAULT CODE. IT WAS THE CRANK POSITION SENSOR MALFUNCTION. THE DEALERSHIP HAS TO REPLACE THE SENSOR. *TR
Aug 10, 2009
ELECTRICAL SYSTEM
4 complaints
THE IGNITION SWITCH FAILED ON MY 2004 MERCEDES E320 WAGON WHICH ONLY HAD 85K MILES. IF IT HAD FAILED AND JUST WOULD NOT WORK, THAT WOULD NOT HAVE BEEN SUCH AN ISSUE, HOWEVER, WHEN IT FAILED IT LEFT THE ENGINE ON REQUIRING ME TO DISCONNECT THE BATTERY TO GET THE CAR TO SHUT DOWN. STEPS TO REPRODUCE: 1) PUT ELECTRONIC KEY IN CAR 2) TURN KEY TO FULLY ON AND START CAR 3) TURN KEY TO OFF POSITION AND REMOVE KEY FROM IGNITION ENTIRELY NOTE CAR IS STILL ON AND WILL NOT SHUT OFF EVEN AFTER AN HOUR. *TR
May 26, 2010
ELECTRONIC INTERFERENCE FROM AIRCRAFT CAUSED LIGHTS TO COME ON WHEN PARKED AT AIRPORT AND DRAINED BATTERY. CAR PARKED MORNING OF 9/4/04. SINGLE INCIDENT OF CAR ALARM REPORTED EVENING OF 9/6/04. RETURNED TO CAR 9/11/04 AND FOUND LIGHTS IN OFF POSITION AND BATTERY DRAINED. *AK
Sep 20, 2004
INTERMITTENT FAILURE OF THE DISTRONIC RADAR-CONTROLLED CRUISE CONTROL. IN EXTREME WET CONDITIONS THE CAR IN FRONT IS INTERMITTENTLY NOT SEEN BY THE SYSTEM CAUSING THE CAR TO ACCELERATE INTO THE BACK OF THE CAR IN FRONT. THIS FAULT PERSISTS FOR SOME DAYS AFTER THE WET CONDITIONS SUBSIDE. THE CAR'S FAULT DETECTION SYSTEM SOMETIMES DETECTS THIS AS A FAULT, BUT RESETS ITSELF AUTOMATICALLY LEADING TO THE DANGEROUS CONDITION RECURRING RANDOMLY. *AK
Apr 21, 2004
ELECTRICAL SYSTEM FAILURE. *AK
Mar 26, 2004
SEAT BELTS
3 complaints
My car seat belts not fastened and car door warning devices stop working. I took it to the Mercedes service department and told and showed them the safety system was not warning me when my door was not properly closed or when I removed the seat belt while driving. They told me that they needed to replace my instrument cluster in order to fix the issue. They charged me almost $2300.00 to change the panel. When I went to pick the vehicle up. And I drove off and took my seat belt off to see if the repair was done and no warning light came on. I than while driving through a parking lot open my door and no warning happened. Now the dealership is telling me that their is nothing they can do to address this dangerous safety issue and that I have no recourse to get what I paid for. Because Mercedes Benz Corp will not allow them to code the new instrument cluster. I was driving one day and did not realize the door was ajar until I hit a bump and heard the rattling. I have spoken with other Mercedes Benz owners of my model and found they've had this problem, but it is just too expensive to repair. I have been dealing with this now since December of 2021 and now no one from the dealership is returning any calls or offered a answer to this issue. I have spoken with the Service Director last on February 7 2022. And he has not reached out to me since.
Feb 25, 2022
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT AFTER RELEASING THE DRIVER'S SEAT, THE SEAT BELT WARNING LIGHT ILLUMINATED WITH AN AUDIBLE CHIME. THE CONTACT ALSO STATED THAT REAR PASSENGER'S SEAT BELT FAILED LATCH SECURELY IN THE BUCKLE. ADDITIONALLY, THE CENTER SEAT BELT TONGUE CEASED IN THE BUCKLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V534000 (SEAT BELTS). THE FAILURE MILEAGE WAS 166,000.
Jul 07, 2020
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E320. THE CONTACT STATED THAT THE MIDDLE REAR SEAT RETRACTOR BECAME INOPERABLE EACH TIME IT WAS PULLED OUT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 216,000. .....UPDATED 04/15/16 *BF 05/14/18*JB *TR
Dec 17, 2015
FUEL SYSTEM, OTHER
3 complaints
FUEL LEAKING FROM SENDER UNIT FUEL ALL AROUND RIM OF SENDER UNIT EVERY TIME CAR IS CRANKED TO START FUEL SQUIRTS OUT LONG CRANKS LOW PRESSURE IN LINE WONT LET CAR TURN ON SOME TIMES THE MORE YOU CRANK THE MORE FUEL SPILLS VERY DANGEROUS SOMETHING HAS TO BE DONE ABOUT THIS $50,000 MERCEDES BENZ SHOULD HAVE SUCH A PROBLEM ARENT THEY THE SAFEST CARS ON THE PLANET!!!!!!!!!!!!!!!! *TT
Aug 27, 2011
GAS LEAK IN CABIN AREA UNDER REAR SEAT BEHIND DRIVER. I REMOVED THE SEAT AND SAW A COLLECTION OF FUEL ACCUMATE ON TOP OF THE FUEL SENDER UNIT AND SMELLS WHEN GAS TANK IS FULL. HOWEVER, THE SMELL DISAPPEARS AS GAS IS USED UP. I TOOK TO DEALER AND THEY REFUSE TO COVER UNDER MANUFACTURER DEFECT. THIS IS MAJOR DEFECT AND WHEN I SEARCHED THE INTERNET SEVERAL FOLKS HAD THE SAME ISSUE. PLEASE HELP WITH GETTING THE MANUFACTURER TO COVER THIS SINCE THIS IS A MAJOR HAZARD THE A MAJOR SAFETY ISSUE AND COULD CAUSE EXPLOSION... *TR
Oct 15, 2009
WE HAD NOTICED A STRONG SMELL OF GASOLINE IN OUR GARAGE EACH MORNING JUST AFTER WE HAD FILLED THE CAR WITH GAS. WE TOOK THE MB TO MYERSTAR MERCEDES, THEY FOUND CRACK IN THE UPPER MIDDLE FRONT OF THE PLASTIC FUEL TANK AND HAD TO REPLACE THE FUEL TANK. THIS DEFECT SHOULD NEVER HAVE OCCURRED IN A VEHICLE THAT'S ONLY FIVE YEARS OLD WITH 45,000 MILES. THIS DEFECT COULD HAVE CAUSED AN EXPLOSION AND FIRE IN OUR GARAGE. *TR COPY OF MOVIE.WMV UPDATED 05/02/11 *BF UPDATED 12/29/11 *CN
Mar 23, 2009
SERVICE BRAKES,FUEL/PROPULSION SYSTEM
2 complaints
the car has smelled like gas from the minute i received it. the previous owner told me that mercedes had quoted 5 grand to fix it so i would only put half a tank in at a time. turns out there was a warranty on it but has since expired. why wasn't it fixed for free when the previous owner brought it? this is very dangerous and can cause an explosion. the warranty should have been fixed rather than quoted and seems very greedy to not disclose that information but instead giving a quote. i have lung and heart problems and this is a definite safety issue that needs to be corrected regardless of the age of the car also brought it to dealership scared and they told me too bad it's been too long. how is a gas leak an ok thing to dismiss?????? i have been trying to get this fixed for years and this is my 2nd attempt for a recall with no response at all
Jan 12, 2022
BENZ E500/55K MILES. I HAVE HAD TWO MAJOR SAFETY ISSUES WITH THE CAR. ONE BEING FUEL TANK RELATED AND THE SECOND SBC PUMP FAILURE WHILE DRIVING. ON THE FIRST, TOO LITTLE TOO LATE, SO MANY YEARS AFTER THE INCIDENT AND PURCHASE OF THE CAR, MERCEDES BENZ HAS SENT A LETTER COVERING THE REPAIR AND PARTS FOR 15 YEARS. I THINK THAT IN ITSELF IS AN OFFENSE AND A CRIME. ON THE SECOND ISSUE, SBC PUMP MERCEDES BENZ REFUSED TO GIVE ME IN DETAIL THE EFFECT OF FAILING SBC PUMP ON OTHER PARTS OF THE CAR OR THE EFFECT OF FAILED SBC PUMP. MORE IMPORTANTLY, SERVICE MANAGERS ARE TELLING CUSTOMERS THAT THEY ARE EXPECTING ALL MODELS EQUIPPED WITH SBC PUMP TO COME TO THE SHOP. NOW THAT THE 10 YEARS IS UP IN MOST CARS AND OUT OF WARRANTY.THAT IS A SCAM WHEN THE DEALER KNOWS ALL THESE CUSTOMERS WILL COME TO THE SHOP (BECAUSE IT CANNOT BE FIXED IN ANY AUTO SHOP) THEREBY TAKING ADVANTAGE OF A SAFETY ISSUE. HOW DO CAR MANUFACTURERS GET AWAY WITH THINGS LIKE THIS AND HOW DEALERS GET AWAY WITH THINGS LIKE THIS. THE RIGHT THING TO DO IS EXTEND THE WARRANTY ON SBC PUMP TO 15 YEARS JUST LIKE THEY DID IN FUEL TANK, THAT WAY DEALER WON'T TAKE ADVANTAGE AND CUSTOMERS HAVE PEACE OF MIND AND WON'T COMPROMISE ON SAFETY. EVEN THAT IS A SLAP ON THE WRIST COMPARED TO THE OFFENSE AND CRIME.
Feb 10, 2015
FUEL SYSTEM, GASOLINE,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ E500. WHILE THE VEHICLE WAS BEING REFUELED, THE CONTACT BECAME AWARE OF A FUEL LEAK. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR DETECTED OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THE THE INSTRUMENT CLUSTER WAS RED AND THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GOLDENS BRIDGE 321 NY-22, GOLDENS BRIDGE, NY 10526, (914) 232-8122 TO BE DIAGNOSED. A FUEL LEAK WAS CONFIRMED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Jan 08, 2020
I FILLED UP MY CAR & NOTICED A GAS SMELL I WAS ON MY WAY TO ATLANTA FOR WORK I HAD TO INHALE STRONG GAS FUMES FOR MOST OF MY TRAVEL. WHEN I GOT THERE I TOOK MY CAR TO A SHOP & THEY DISCOVERED MY GAS TANK HAD A LEAK AND GAS WAS LEAKING NEAR BACK SEAT THEY GAVE A ME AN ESTIMATE OF ABOUT 2500 TO FIX I WAS TOLD THAT THIS HAD BEEN A KNOWN ISSUE FOR MERCEDES BUT NO RECALL YET WHICH I DON'T UNDERSTAND. THIS IS VERY DANGEROUS NOT ONLY THE INHALATION OF THE FUMES & GAS LEAKING IN A CAR WITH ELECTRICAL WIRING & PARTS THAT GET EXTREMELY HOT. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL TO FIX THIS SINCE MERCEDES ARE AWARE THAT THE CAR WAS MANUFACTURED PROPERLY. WHY SHOULD WE HAVE TO PAY TO REPAIR POOR MANUFACTURED PRODUCTS THAT PUT OUR LIVES IN DANGER. *TR
Jun 20, 2014
SUSPENSION,SERVICE BRAKES
2 complaints
SBC UNIT HAS A LIMIT THAT IS SHOWING A FAULT YET BRAKES SEEM FINE NOW MUST FIX AND ALL THAT IS AVAILABLE ARE REMANUFACTURED UNITS.
Mar 14, 2017
ABOUT 10 MINUTES AFTER LEAVING MY HOUSE TO WORK THE RED SIGN CAME ON ( BRAKE MALFUNCTION STOP VEHICLES ) I STOPPED THE CAR AND AFTER 5 MINUTE STARTED IT AND IT WAS OK HALF WAY TO WORK RED SIGN CAME ON (BAKES LONGER STOPPING DIST START ENGINE ) AND ITS WAS DOING THAT ALL DAY THE NEXT DAY THE WHEN I STARTED THE CAR RED SIGN CAME ON (BRAKE MALFUNCTION STOP VEHICLE ) AND NEXT SIGN WAS (ESP MALFUNCTION VISIT WORK SHOP )CALLED MERCEDES DEALER AND TOWED THE CAR I WAS TOLD THE CAR NEEDS( BRAKE PRESSURE PUMP MODULATOR AND AUX BATTERY ) I LOOKED UP ONLINE THERE WAS EXTENDED WARRANTY FOR MODULATOR AND THEY IT WAS EXPIRE A MONTH AGO THE ONLY THING THEY CAN DO 10%DISCOUNT I THINK IT IS NOT FAIR SINCE THE WAS SERVICED AT THE SAME DEALER FOR LAST TEN YEARS IT SHOULD HAVE BEEN FREE AND ITS BRAKE MALFUNCTION AND THE CAR SHIFTS TO SAFETY MOOD IS UN SAFE. *TR
Sep 29, 2014
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
I HAVE GAS FUMES INSIDE THE CAR. I CHECK THE PUMP SENDER , AND I FOUND ELECTRICAL PROBLEM IN THE CONNECTOR FOR THE PUMPS. SEE PICTURE. THIS ISSUE COULD CREATE ELECTRICAL SPARK AND YOUR CAR COULD BE ON FIRE! BIG ISSUE CHECK YOUR VEHICLE. THE DESIGN OF THE CONNECTOR ARE UNDER HEAT CAPACITY. AND THAT THE ROOT CAUSE OF LEAK OF FULL.
Sep 29, 2016
WHILE TRAVELING ON THE WASHINGTON DC BELTWAY IN THE FAST LANE, IN HEAVY TRAFFIC, THE ENGINE COMPLETELY SHUT DOWN LEAVING US STRANDED IN VERY HEAVY TRAFFIC. NEEDLESS TO SAY, THIS WAS A VERY PRECARIOUS POSITION. FORTUNATELY, POLICE ASSISTANCE ARRIVED AND CALLED A TOWING SERVICE AND GOT US OUT OF HARM'S WAY. THE PROBLEM WAS DIAGNOSED AS A FAILED CRANK SHAFT POSITION SENSOR. THIS RESULTS IN THE COMPUTER TURNING OFF THE IGNITION CREATING AN OBVIOUSLY HAZARDOUS SITUATION. I REPORTED THIS TO MERCEDES CUSTOMER SERVICE, BUT THEY'RE REACTION WAS THAT THIS OCCURS INFREQUENTLY, BUT THEY WERE AWARE THAT IT DOES HAPPEN. SO I AM NOTIFYING YOU FOR YOUR INFORMATION. *TR
May 16, 2013
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 60 MPH, THE VEHICLE STALLED BUT CONTINUED TO ROLL WITHOUT STOPPING, THE BRAKE PEDAL FAILED, AND THE GEAR SHIFTER FAILED TO COME OUT OF PARK. IN ADDITION, ALL THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Feb 22, 2016
DRIVING SOUTH ON I95 NEAR SAVANNAH THE DASH LIGHTS INCLUDING THE BRAKE LIGHT LIT UP ON THE DASHBOARD AND THE VEHICLE BEGAN DECELERATING. APPLIED THE EMERGENCY BRAKE AND WAS ABLE TO DRIVE THE VEHICLE TO THE SHOULDER. AFTER THE ENGINE WAS SHUT OFF THE VEHICLE COULD BE STARTED BUT COULD NOT GET FROM PARK INTO A GEAR OR EVEN NEUTRAL. ALL FOUR WHEELS WERE FROZEN AND SO GETTING THE CAR ON TO THE TOW TRUCK WAS ALMOST IMPOSSIBLE. WERE TOWED TO THE NEAREST MERCEDES DEALERSHIP WHERE THE SBC SYSTEM WAS REPLACED. THIS TOOK OVER NIGHT AS THE PART WAS NOT AVAILABLE AT THE DEALERSHIP. BESIDES BEING GREATLY INCONVENIENCED - WE HAD TO SPEND A NIGHT IN A HOTEL, WE COULD HAVE BEEN KILLED IF THIS WOULD HAVE OCCURRED AT NIGHT. THE CAR WAS SERVICED BY MERCEDES SINCE PURCHASE NEW IN 2004. THE PART SHOULD HAVE BEEN IDENTIFIED DURING A SERVICE CALL, THIS OBVIOUSLY WAS A RECALL THAT WAS KEPT QUIET. NOT INFORMING THE OWNERS OF THIS POTENTIALLY DEADLY ISSUES IS A MAJOR NEGLIGENCE ON MERCEDES PART. *TR
Nov 27, 2012
ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE VIBRATED AND A STRONG ODOR OF FUEL WAS NOTICED. IN ADDITION, THE COOLANT WARNING LIGHT WAS ILLUMINATING AFTER THE COOLANT WAS REFILLED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Dec 11, 2015
AFTER REFUELING, CAR HAD STRONG ODOR OF FUEL LEAKING. FILLS GARAGE WITH FUMES. WORRIED THAT PILOT LIGHT WILL IGNITE FUMES. ALSO, FUEL GAUGE STICKS ON 1/2 TANK EVEN WHEN TANK IS EMPTY. *TR
Mar 21, 2013
ENGINE
2 complaints
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE IGNITION KEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Jun 03, 2015
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKES IN ORDER TO STOP THE VEHICLE. ADDITIONALLY, THE NO BREAKAGE POWER AND THE SHUT DOWN ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SBC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,600.
Jan 28, 2015
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
2 complaints
I SMELLED GAS INSIDE THE CABIN WHEN I OPENED THE DOOR ON 8/9/2014. THIS IS THE FIRST TIME I SMELLED THIS IN THE CAR. I LOOKED ONLINE TO SEE IF ANYONE HAD REPORTED THIS PROBLEM AND FOUND MANY POSTINGS POINTING TO THIS RECALL PETITION. HTTP://MBWORLD.ORG/FORUMS/W211-AMG/363759-URGENT-NOTICE-03-06-E55S-WERE-INVOLVED-FUEL-SENDER-RECALL-BOMBS-29.HTML I REMOVED THE REAR SEAT AND COVER. I WAS THEN ABLE TO VISUALLY CONFIRM THAT I HAVE SMALL POOLS OF FUEL AROUND THE BASE OF THE SENDER/SENSOR UNITS. THESE POOLS OF FUEL WERE PRESENT ON BOTH THE PASSENGER-SIDE AND DRIVER-SIDE UNITS. *TR
Aug 10, 2014
CHECK ENGINE LIGHT REMAINS ON. POTENT FUEL SMELL PRESENT WHEN GAS TANK FILLED ABOVE 3/4. FUMES ARE NOXIOUS AND PRESENT INSIDE THE VEHICLE. BURNING PLASTIC-LIKE SCENT ALSO FREQUENT EVEN WHEN TANK NOT FILLED ABOVE 3/4. VEHICLE MAY VIBRATE OR HESITATE WHILE MOVING, MAY JERK UNEXPECTEDLY FORWARD WHEN STOPPED EVEN WITH BRAKES FULLY APPLIED. ANY LEAKING FUEL A POTENTIAL FIRE HAZARD DUE TO SPARKING OR FRICTION COMMON IN MOVING VEHICLES. *TR
Jun 06, 2014
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
2 complaints
2004 MERCEDES BENZ E 350. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS. *SMD BOTH FUEL SENDING UNITS WERE LEAKING OIL, THE REAR SEAT CUSHION AND INSULATION WERE SOAKED IN FUEL, AND THE SPARK PLUGS NEEDED TO BE REPLACED. *JB
May 06, 2014
REFERENCE!!! PE 12001. HAVING PROBLEMS PREVIOUSLY COMPLAINED ABOUT STRONG ODOR OF GAS FROM CAR WHEN IN GARAGE AND ALSO KIDS COMPLAIN OF STRONG FUME ODOR ESPECIALLY IN BACKSEAT DRIVERS SIDE!!! NOW HAVING PROBLEMS W THE SEAL OF GAS CAP!?! SOME RESEARCH SHOWED THAT A FUEL LEAK WILL MAKE CAR REPORT GAS CAP LOOSE--( WHEN IT'S NOT). HAPPENS DAILY NOW'!! PLEAS CREATE A RECALL-- BLOGS LIKE CRAZY ABOUT OTHER E CLASS OWNERS EXPERIENCING SAME EXACT PROBLEMS'!!! *TR
May 29, 2013
SEATS
2 complaints
2004 MERCEDES BENZ E320. CONSUMER WRITES IN REGARDS TO SEAT HEATER MALFUNCTION. *SMD THE CONSUMER STATED SHE TURNED ON THE SEAT HEATER. MINUTES LATER, SHE BEGAN TO FEEL HEAT UNDER HER LEFT THIGH AND A BURNING SMELL, SO SHE REACHED DOWN TO TOUCH THE SEAT, AND QUICKLY DREW HER HAND BACK AS SHE BURNED THE EDGE OF HER FINGERS. SHE IMMEDIATELY TURNED OFF THE SEAT HEATER AS THAT WAS THE ONLY THING SHE COULD THINK OF, THAT MIGHT HAVE CAUSED THE EXTREME HEAT. SHE PULLED OFF THE ROAD AND JUMPED OUT OF THE VEHICLE. BY THEN, THERE WAS A FINGER SIZE HOLE IN THE LEFT SIDE OF THE LEATHER SEAT AND THE INSIDE OF THE HOLE WAS GLOWING RED AND SMOKE WAS RISING OUT OF THE HOLE. THE CONSUMER ALSO REALIZED THE BOTTOM LEFT EDGE OF HER COAT WAS ALSO BURNING, AND SHE QUICKLY PUT IT OUT. THE DEALER CONFIRMED, THE CAUSE OF THE HOLE WAS THE SEAT HEATER.
Jul 30, 2013
DT: THE CONTACT STATED THAT WHILE DRIVING SHE TURNED ON SEAT WARMER AS WELL AS THE HEATER AND SHE DETECTED THE ODOR OF SOMETHING BURNING . SHE TURNED OFF THE HEATER BUT NOT THE SEAT WARMER. SHE CONTINUED DRIVING BUT SENSED A FEELING OF SOMETHING BITING THE SIDE OF HER LEG. SHE DISCOVERED A SPARK COMING FROM A HOLE IN LEATHER SEAT. SHE EXPERIENCED A SMALL BURN TO HER LEG. THERE WERE NO VISIBLE FLAMES ONLY SPARKS. SHE TURNED OFF THE SEAT WARMER AND PULLED OVER. TO EXTINGUISH ANY SPARKS SHE POURED WATER ONTO SEAT. SHE TOOK THE VEHICLE TO A DEALER. MERCEDES WILL REPLACE THE SEAT FREE OF CHARGE. *AK
Oct 31, 2005
AIR BAGS,FUEL/PROPULSION SYSTEM
2 complaints
AFTER REFUELING, THE CAR HAS A STRONG GASOLINE ODOR INSIDE AND OUTSIDE THE CAR. THE AIR BRAKES MAKE A ROARING NOISE WHEN PRESSED. THE AIR BAG IS DEACTIVATED SRS INDICATOR REMAINS ON. *TR
May 13, 2013
CAR STARTED READING SRS AIRBAG MALFUNCTION (STILL NEEDS TO BE REPAIRED) CAR IS SOMETIMES UNABLE TO READ HOW MUCH GAS IS IN THE VEHICLE. CAR COULDN'T PASS EMISSIONS. CHECK ENGINE LIGHT ON.THE CAR SMELLS OF A STRONG GAS ODOR. UNABLE TO PARK THE CAR IN THE GARAGE BECAUSE OF THE STRONG SMELL. EVERY TIME THE TANK IS FILLED WITH GAS THE CAR PRESENTS A STRONG GAS ODOR UNTIL IT GETS BELOW HALF A TANK. MERCEDES WANTED TO CHARGE ME $4000.00 TO HAVE IT FIX SO I TOOK MY CAR TO A FOREIGN CAR REPAIR SHOP WHO CHARGE ME $1,300.00. PROBLEM FIXED, HOWEVER I RECENTLY TOOK MY CAR TO MERCEDES BECAUSE MY CHECK ENGINE LIGHT CAME BACK ON SO THEY CHARGED ME $2,100.00 TO FIX THAT ALONG WITH REGULAR MAINTENANCE. *TR
Mar 19, 2013
LATCHES/LOCKS/LINKAGES
2 complaints
MY INSIDE DOOR LOCK STEMS ON MY CAR KEEP BREAKING OFF AND IN AN EMERGENCY, I'M AFRAID THAT THE DOOR COULD NOT BE OPENED FROM THE INSIDE OF THE CAR. I HAVE HAD THREE OF THEM TO BREAK OFF FOR NO APPARENT REASON. IT'S A 2004 MERCEDES BENZ E320 AND I DON'T FEEL THAT I SHOULD HAVE TO KEEP PURCHASING THEM OVER AND OVER AGAIN. I PERSONALLY KNOW SOMEONE HAVING THE SAME PROBLEM WITH A 2008 MERCEDES C350, IS ANYONE COMPLAINING? I'M USUALLY ALONE IN MY CAR SO THERE ISN'T ANYONE/KIDS BREAKING THEM OFF. WHY DOES THIS KEEP HAPPENING? I'M SENDING YOU THIS COMPLAINT BECAUSE I JUST DISCOVERED ANOTHER BROKEN ONE LAST WEEK. *TR
Aug 26, 2009
I HAVE 2004 E320 MERCEDES STATION WAGON. THE MANUAL TAILGATE WON'T STAY UP AND CLOSES ON YOUR HEAD. A REAL SAFETY PROBLEM THAT SHOULD NOT HAPPEN IN THE CARS OF TODAY. *TR
Dec 04, 2008
VEHICLE SPEED CONTROL
2 complaints
THE VEHICLE EXPERIENCED SUDDEN DECELERATION AT 55 MPH FOR A TOTAL OF 4 TIMES. TAKEN IN FOR CHECKUP, BUT RESULTS SHOW THAT THE CAUSE IS UNDETERMINED. *NM
Feb 17, 2005
MERCEDES BENZ E320 2004 - VEHICLE LURCHED FORWARD AT HIGH RATE OF SPEED WITHOUT OPERATOR ACCELERATION. STRUCTURAL DAMAGE TO HOME, GREAT CONCERN FOR THE POTENTIAL OF INJURY IF EVENT OCCURS AGAIN. VEHICLE SENT TO DEALERSHIP ( MB BLOOMFIELD, MI ) FOR EVALUATION. WEB SEARCH FINDS SIMILAR EVENTS WITH SAME MODEL 2003.*AK
Sep 09, 2004
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
The sunroof has a recall due to the fact that it has a bad seal, which could fly off due to this issue. I know the seal is bad because the whole roof leaked a few years ago and fried all the electronic; e.g. lights, sunroof controls, trunk light controls, side door controls. I went to the dealership and they said they would not fix it because they could not open the sunroof to see the manufacturer date on it.
May 03, 2024
VISIBILITY/WIPER
1 complaint
The driver's side mirror auto-dim function failed (as theorized by simple research where others have this issue) December 2023 and leaked a liquid behind the glass causing blurriness, double vision, and extremely dim reflection. This makes it difficult to safely judge other traffic using the mirror and seems very dangerous while driving. It also seems to present a risk of misjudging any other objects on the road which are reliant on this mirror. The equivalent replacement mirror glass alone is prohibitively expensive and Mercedes-Benz USA was contacted twice for help and refused to provide help or replacement. Neither the manufacturer nor another entity has inspected it yet. The mirror is available for inspection upon request. The passenger side view mirror is not auto-dimming so there is no issue.
Apr 22, 2024
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
1 complaint
The glue around front windshield has deteriorated and has caused major damage to my interior lights, electrical essemblys , interior damage to seats , dash board and flooring. Including the trunk seal is also deteriorated and causing the battery to stop working and has made my car non drivable.
Jan 07, 2024
EXTERIOR LIGHTING
1 complaint
Mercedes Benz has a KNOWN safety problem with this model and has not put it under recall yet and it needs to be. The wire casing in the wiring harness for the headlights crumbles and leaves exposed wires that touch, short, and draw causing dim headlights. Due to being cited for dim headlights the night before, I called MBUSA on December 27 2023 and they initially REFUSED to take a case from me.
Dec 27, 2023
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
The TRUNK will not open. It is supposed to open by pressing the button on the key fob or taking the thin key out of the key fob and manually open the truck with the keyed lock. Neither method works. There is absolutely no way to open the trunk otherwise (i.e. inside button or lever). When the key fob button and the thin key do not work there is absolutely no way to open the truck. There is no way to access the lock from the trunk lid rear and there is no way to access the trunk from behind the back seat cushions. It is a very bad situation and dangerous.
Dec 17, 2023
TIRES
1 complaint
The contact owns a 2004 Mercedes-Benz E320 equipped with Arroyo Tires, Tire Line: Grand Sport ZR A/S, Tire Size: 225/55/R16, DOT Number: (N/A). The contact stated while driving at an undisclosed speed, he heard an unusual sound coming from the rear tires. The contact parked the vehicle and became aware that the rear tires tread had separated, and the steel belts were visible. The tires were not replaced. The dealer was not made aware of the failure. The contact stated that the tires were replacement tires purchased at Pep Boys. The manufacturer was not made aware of the failure. The vehicle failure mileage was approximately 250,000. The tire failure mileage was approximately 35,000.
Jul 07, 2023
SUSPENSION,SEAT BELTS
1 complaint
The contact owns a 2004 Mercedes-Benz AMG E55. The contact stated while driving at various speeds, the suspension of the vehicle lowered intermittently. A message advising to stop the vehicle due to low air ride suspension was displayed. The contact stated that the air ride suspension would no longer rise upon starting the vehicle. Additionally, the contact stated that the front passenger’s side seat belt was loosened. The contact stated upon taking the vehicle for State Inspection, she was informed that the air ride suspension system had failed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 200,000.
Jan 25, 2023
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
October 26, 2022 my 2004 Mercedes model E320 W211 VIN # [XXX] dash pop out warning " Brake Wearing visit workshop" October 27, 2022 I had the brake pads and wear sensors both replaced and test drive verified car running normal for 30 minutes then dash pop out RED warning "Brake malfunction stop vehicle" plus transmission shifter stick to parking port can not be shift to other position, so can not drive and car being forced to stop on the road, I managed to press the lock off so can shift out of parking but there has no brake function when driving, I called MB USA and being advised that my car qualified to 25 years extended warranty for SBC hydraulic pump repair, 2005070007 2005110001 but when I tow my car to Mercedes dealer they said it only repair the Recall: 2020040011 - Sliding Roof Bonding - Phase 2, but the SBC Hydraulic pump may be at additional service charges, Please help investigate why Mercedes USA said it is under 25 years extended warranty while dealer said it might not qualify? car can not drive because of the SBC hydraulic pump problem and defected the driving safety? Best Regards/[XXX] email: [XXX] tel: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Nov 02, 2022
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
The vehicle will flood after being exposed to rain which has caused all sorts of electrical issues. I have read online where several others have filed lawsuits regarding E class Mercedes for similar issues. The car’s interior will take on water and since there’s several electrical components running along the floor board of the car they will become damaged and cause the car’s computers and electrical system to go crazy. I picked up my car from having the oil changed at a local service shop a few days after it was repaired and I was driving back home after the service pick up and the car completely lost power. I got out of the car and opened the trunk in which I had to do so by using the key inside of the key fob. When I opened the trunk, I noticed that there was a little bit of water in the trunk which led me to open the back door and to my surprise there was standing water behind the driver seat. I checked the driver floor and it was soaked as well. I had the car towed back to the shop where I had the oil changed and the owner did not have the available equipment to test the car. I dried the car out over the next several days and drove to a local Mercedes dealership where they told me to do a full diagnostic on the car it would cost upwards of $19k. Are you kidding me? Now I know from reading others stories that this isn’t an unknown issue. So, what do I do now…file an insurance claim? I guess that would be the next step but they’ll turn around and get the money right back out of me by raising my policy rates. This is terrible. My car is a 2004 E320 with just under 65k miles on it.
Jul 31, 2021
STRUCTURE,FUEL/PROPULSION SYSTEM
1 complaint
HEAVY FUEL ODOR EMANATING FROM VEHICLE. VEHICLE AND POSSIBLY STRUCTURES COULD CATCH FIRE IF FUEL IS LEAKING AND AN IGNITION SOURCE IS INTRODUCED. ONLY VIABLE REASON WHY FUEL ODOR IS PRESENT IS EITHER THE FUEL TANK IS LEAKING AT A LOCATION OR THE VENT HAS FAILED. VEHICLE FUEL ODOR IS ESPECIALLY STRONG IF VEHICLE WAS FILLED UP RECENTLY BUT IS PRESENT 24/7.
Mar 01, 2020
SUSPENSION,UNKNOWN OR OTHER
1 complaint
"TAKATA RECALL" MY MERCEDES BENZ E500 BACK AIR SHOCKS STOPPED LIFTING THE CAR WHEN I STARTED IT IN THE MORNING AND THE RED INDICATOR LIGHT WANT GO OFF UNLESS I STOP IT WILL LIFT UP AN THEN GOES BACK DOWN.
Jun 22, 2018
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
2004 E55, I AM SMELLING A LARGE ODOR OF FUEL IN THE CABIN AND OUTSIDE OF CAR. GAS CONSUMPTION HAS DROPPED SIGNIFICANTLY AND FEEL OF CAR HA DROPPED. DO NOT FEEL SAFE DRIVING CAR WITH FAMILY. I SMELL THE FUMES IN THE MOTION AND NOT IN MOTION.
Apr 16, 2018
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
1 complaint
I WAS DRIVING DOWN A PAVED ROAD, WENT TO MAKE A LEFT HAND TURN AND MY ESP CAME ON, VEHICLE SHUT OFF AND ALMOST RAN ME INTO ANOTHER VEHICLE, WHICH THEN CAUSED ME TO RUN INTO THE DITCH. NOW I'M FINDING OUT THAT THERE IS A RECALL ON THE SBC UNIT, WHICH IS WHAT'S WRONG WITH MY CAR, BUT THE RECALL IS NOT SHOWING UP FOR MY VIN NUMBER. I AM VERY, VERY DISAPPOINTED/FRUSTRATED BY MERCEDES. THIS IS A VERY EXPENSIVE PART TO REPLACE. I SHOULD NOT HAVE TO PAY OUT OF POCKET TO FIX MY CAR, WHICH IS NOW SITTING DUE TO IT NOT STARTING, ESPECIALLY IF OTHER SAME YEAR VEHICLES WERE AFFECTED AND THEIRS IS COVERED UNDER THE RECALL. I THINK THE ENTIRE SITUATION IS RIDICULOUS! I WILL NEVER OWN ANOTHER MERCEDES!!! *TR
Jan 27, 2017
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
GAS SMELL ALL THE TIME, MAIN COMPUTER KEEPS ON AND DRAINS BATTERY, BRAKES LIGHTS
Nov 14, 2016
SEATS,FUEL/PROPULSION SYSTEM
1 complaint
THE FUEL SMELL IS CONSTANT AND SO STRONG IT BURNS YOUR EYES. FUEL IS LEAKING INTO THE CAR AND DAMAGING THE REAR SEATS, DISCOLORATION IS EVIDENT FROM THE LEAKING FUEL ON THE LEATHER. A SIMPLE TOWEL LEFT WILL STINK LIKE GASOLINE OVER A MATTER OF MINUTES WHEN LEFT IN THE BACK SEAT. PLEASE LET ME KNOW WHAT I NEED TO DO TO RESOLVE THIS ISSUE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 29, 2016
STEERING,SUSPENSION
1 complaint
WHILE D IRVING HOME FROM WORK, AFTER STOPPING FOR LIGHT, WHEN LIGHT CHANGED AND I PROCEEDED TO MAKE A RIGHT TURN, I SUDDENLY COULDN'T HARDLY TURN. IT TOOK ALL I HAD TO MAKE TURNS, THEN AFTER ARRIVING HOME MY HUSBAND NOTICED THE SUSPENSION HAD DROPPED ON THE VEHICLES AND WAS RESTING ON THE LEFT REAR TIRE. POWER STEERING RESOVIOUR WAS EMPTY AND WHEN HE PUT SOME IN. IT ALL RAN ON THE GROUND. V ECHO LIE WAS IN MOTION.
May 10, 2016
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE
1 complaint
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE PEDAL WAS ENGAGED AND FAILED TO RESPOND AS THE BRAKE SYSTEM WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO AVOID AN ACCIDENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SBC UNIT NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING AT A VARIOUS SPEEDS, A FUEL ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED TWO SEPARATE TIMES HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RESERVE TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. *TR
Dec 14, 2015
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. ADDITIONALLY, THE BRAKE WARNING LIGHT ILLUMINATED AND THE BRAKES FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT THEN SHUT OFF THE VEHICLE AND WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Jun 24, 2015
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
CRANKSHAFT POSITION SENSOR DEALER SUPPLIED PART FAILED ON REPLACEMENT RESULTING IN SUDDEN STALLING IN MOVING TRAFFIC FOLLOWING MAKING LEFT TURN
Jun 15, 2015
WHEELS,SERVICE BRAKES
1 complaint
WHEN I WAS PARKING MY CAR I LOST FULL CONTROL OF MY FRONT BRAKES AND HIT MY FRONT BUMPER TO THE POLE TO AVOID A NEAR MISS WITH A PEDESTRIAN. AFTER THE INCIDENT, I PRESSED ON MY BRAKES AND THERE WAS NOT PRESSURE, MEANING I COULD PRESS THE BRAKES ALL THE WAY TO THE FLOOR AND THE CAR WOULD BE NOT STOP. ANYWAY, TOWED IT TO MERCEDES DEALER (FLETCHED JONES MB) AND THEY SAID THE SBC PUMP WAS LEAKING AND THE REPAIR WOULD COST $2300. I RESEARCHED THE WEB AND FOUND OUT THAT THERE WAS A RECALL ON THE SBC UNIT ON MY VEHICLE SO I PRESENTED THE RECALL NUMBER TO THE DEALER (MERCEDES-BENZ RECALL NO. 2005070007 AND 2005110001) AND THEY SERVICE MANAGER STATED THAT THEN THEY ARE NOT RESPONSIBLE TO REPLACE THE SBC UNIT BECAUSE THERE IS A 10 YR WARRANTY UNLIMITED MILES ON THE SBC SYSTEM AND MY VEHICLE WAS MANUFACTURED 2003. I ASKED THEM THE REASON THAT I NEVER RECEIVED AN EMAIL/MAIL FOR THE RECALL AND HE JUST SHOOK HIS HEAD AND SAID NOTHING. *TR
Mar 13, 2015
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
BENZ E500 2004 (54K MILES) SAFETY ISSUE1: NOV 2008(36K MILES), THE CAR USED TO LOSE POWER AND SHUT DOWN WHILE DRIVING WITH ALL THE LIGHTS BLINKING ON THE DASH BOARD. BUT I WAS ABLE TO BREAK ANSDSTOP . SOMETIMES IT STARTED BACK ON AND SOMETIMES IT DID NOT.DEALER REPLACED THE CRANKSHAFT SENSOR AND THE SENDER UNIT. HAD TO PAY THE BILL OF $600 PLUS TOWING. THEY DID NOT INSPECT OTHER SAFETY ISSUES LIKE THE SBC PUMP OR LET ME KNOW ABOUT THE 10 YEAR WARRANTY. NEITHER DID THEY TELL ME IF SBC PUMP FAILURE OR ITS MALFUNCTION HAS ANY IMPACT ON OTHER PARTS OF THE CAR. SAFETY ISSUE 2: JAN 6TH 2015.(REFER TO COMPLAINT #10676289)SBC PUMP FAILED DURING A LONG ROAD TRIP AND THINKING IT WAS JUST BRAKE PADS, COULD HAVE BEEN FATAL. DEALER/MB REFUSED ANY ASSISTANCE IN REPAIRS. COST US $2200. WHEN THE DEALER REFUSED TO LOOK AT THE SBC PUMP BEFORE THE WARRANTY EXPIRED AND THEY KNOW IT IS GOING TO FAIL, CUSTOMER IS IN A VERY UNCOMFORTABLE POSITION WITH SAFETY ASPECT, HUGE REPAIR COSTS INVOLVED AND POSSIBLE IMPACT ON OTHER PARTS AND SITUATIONS. THEY DESIGNED A WARRANTY ON THIS PROGRAMMABLE UNIT THAT IS PROGRAMMED TO LEND CERTAIN CYCLES OR SERVICE. MERCEDES BENZ HAS TURNED THIS MAJOR DEFECT INTO A MONEY MAKING OPPORTUNITY LATELY. THEY ARE INSTALLING REMAN UNITS WITH A HIGH REPAIR COST OF $2000-3000. SOMETIMES, MORE THAN THE WORTH OF THE CAR. REGULATORS SHOULD REVISIT THE CASE AND HAVE THEM PROVIDE LIFE TIME WARRANTY ON THIS MAJOR FLAW AND MAYBE MORE. WHEN THERE WERE TWO RECALLS JUST A YEAR AFTER IT WAS BOUGHT, HOW CAN THEY GET AWAY WITH A 10 YEAR WARRANTY AND A HUGE REPAIR COST. SINCE THEY HAVE MORE LAWYERS THAN ANY COMMON MAN, ONLY REGULATORS CAN HELP THE CITIZENS AND PROTECT THEIR INTERESTS AND SAFETY. *TR
Jan 19, 2015
EXTERIOR LIGHTING,STRUCTURE
1 complaint
WIRE IN WIRING HARNESS TO TRUNK LID SEVERED, PREVENTING THIRD BRAKE LAMP AND BOTH LICENSE PLATE LAMPS FROM FUNCTIONING. *TR
Oct 01, 2014
ENGINE AND ENGINE COOLING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
CAR MAKES AN UNUSUAL, LOUD, HUMMING NOISE FROM THE REAR OF THE CAR, UPON STARTING AND CONSTANTLY, NO MATTER THE SPEED. ON OCCASION, THERE IS NO NOISE, BUT MORE OFTEN THAN NOT, THE HUMMING IS PRESENT. THE NOISE EMANATES FROM THE REAR OF THE CAR, AND CAN BE HEARD ON THE INTERIOR AND FROM THE OUTSIDE. HAVE BROUGHT THE CAR INTO DEALERSHIP 3X FOR THE ISSUE, AND THEY CLAIM THEY CANNOT DUPLICATE THE PROBLEM, AND CLAIM THERE IS NOTHING WRONG. IT HAS BEEN HAPPENING FOR THE LAST 10K MILES. HAVE ALSO EXPERIENCED THE GAS SMELL ISSUE SINCE 35K MILES, AND LOST THE BRAKES RANDOMLY; BOTH ISSUES DESCRIBED BY OTHERS. *TR
Sep 25, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
REPLACED THE HEADLIGHT BULBS ON MY CAR. THE INSULATION ON THE 2 WIRES TO THE BULB CRUMBLED ON BOTH THE LEFT AND RIGHT WHEN I TOUCHED THE WIRES. WIRING IS DEFECTIVE. THIS IS A SAFETY ISSUE SINCE THE WIRES COULD TOUCH CAUSING THE FUSE TO BLOW AND CAUSE THE HEADLIGHTS TO GO OUT WHILE DRIVING AT NIGHT. *TR
May 11, 2014
SUSPENSION,FUEL SYSTEM, GASOLINE
1 complaint
STARTED SMELLING FUEL HAD 1/2 TANK AND THOUGHT SOMETHING WAS WRONG SO I STOPPED TO FILL TANK. SMELL WAS SO STRONG AFTER TANK WAS FULL I COULDN'T BREATHE AND DIDN'T LEAVE STATION FOR OVER AN HOUR. I THOUGHT CAR MIGHT EXPLODE. I FINALLY FOUND ISSUE CAUSE ON A FORUM BAD FUEL SENDERS. I CANT BELIEVE MERCEDES TOLD ME ITS NOT COVERED UNDER EMISSION WARRANTY. IM THINKING OF SUING THEM BECAUSE I KNOW THAT THE EMISSIONS WARRANTY IS NOT EXPIRED. *TR
May 08, 2014
ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I LEFT MY HOME IN CINCINNATI, OH AT 8:25, WITH A 1/2 TANK OF GAS, DROVE ~ 3 MILES TO HWY126 AND MERGED TO 75S. I MOVED FROM THE RIGHT TO THE MIDDLE TO THE LEFT LANE. AFTER BEING AT 50 MPH ~ 2 MINUTES ON THE LEFT LANE, THE CAR SUDDENLY STOPPED. THE DASHBOARD WAS ALL LIT UP WITH WARNING SIGNS, CHECK ENGINE, BRAKES AND OIL. I PUT MY HAZARD LIGHT ON, PUT THE CAR IN PARK, TURNED THE KEY OFF, AND THEN BACK ON. THE SAME WARNING SIGNS CAME ON AND THE CAR DID NOT START. I CALLED MERCEDES ASSISTANCE WHO ADVISED TO CALL 911 AND THAT A TOW TRUCK WILL ARRIVE IN 1 HOUR. I CALLED 911 AND SURPRISINGLY GOT A VOICE MESSAGE THAT ALL OPERATORS ARE BUSY! A MINUTE LATER AN OPERATOR CAME ON THE LINE, SHE ASKED WHERE I WAS AND I TOLD HER THAT I WAS ON THE LEFT (HIGH SPEED LANE). SHE ASKED ME IF I WAS IN A BLACK MERCEDES. SHE INDICATED THAT A DISPATCHER IS ON THE WAY. AT 8:51 I CALLED AAA TO GET A TOWTRUCK EARLIER. THEY SAID THEY WILL COME IN 45 MIN. A CAR ASSISTANCE VAN CAME AND EVENTUALLY THE POLICE CAR. THEY STOPPED BEHIND MY CAR, AND TRIED TO TURN THE CAR ON AND WERE UNABLE TO, THEY ASKED ME TO PUT IT IN NEUTRAL BUT THE GEAR WOULD NOT MOVE. THE POLICEMAN STOPPED THE TRAFFIC ON THE HIGHWAY, ASKED ME TO STEP OUT OF THE CAR WHILE HE MANAGED TO PUT THE GEAR ON NEUTRAL AND ASKED ME TO SIT BACK IN THE CAR AND STEER. THEY MANUALLY PUSHED THE CAR TO THE RIGHT SHOULDER BUT I WAS NOT ABLE TO STEER AS THE POWER STEERING WAS NOT WORKING. AT 9:18 THE AAA TRUCK CAME AND TOWED THE CAR TO THE MERCEDES DEALERSHIP. THEY DIAGNOSED THE PROBLEM AS A SUDDEN FAILURE OF THE CRANKSHAFT POSITION SENSOR AND REPLACED IT FOR A CHARGE OF $463.46. I FOUND ON THE WEB THAT SEVERAL MERCEDES MODELS HAVE HAD THIS PROBLEM OCCUR BUT THERE HAS NEVER BEEN A RECALL. THE SUDDEN COMPLETE FAILURE OF A CAR IN THE MIDST OF RUSH HOUR TRAFFIC CREATING A MAJOR HAZARD TO ME AND OTHER DRIVERS NEEDS THE ATTENTION OF THE NHTSA. *TR
Apr 26, 2014
FUEL SYSTEM, DIESEL
1 complaint
VEHICLE HAS STRONG GASOLINE ODOR IN THE PASSENGER CABIN. APPEARS TO BE SIMILAR TO OTHER COMPLAINT REPORTS FOR SAME VEHICLE TYPE (E TYPE). NO GAS LEAKING BELOW VEHICLE. CONCERNED THAT FIRE MIGHT RESULT FROM SPARK IN THE CABIN OR NEAR THE CAR. SHOULDN'T THIS BE A RECALL ISSUE FOR PUBLIC SAFETY? *TR
Dec 30, 2013
STRUCTURE
1 complaint
ON OPENING THE DRIVER'S DOOR FROM THE INSIDE, THE DRIVER SUFFERED A DEEP LACERATION OF THE MIDDLE FINGER AS A RESULT OF SHARP EDGES OF THE CHIPPING METAL COAT OF THE DOOR HANDLE. UPON FURTHER INSPECTION, IT APPEARS THAT THE PLATING OF THE INNER EDGE OF THE HANDLE IS DELAMINATING FROM THE PLASTIC STRUCTURE, LEAVING PROTRUDING, SHARP EDGES ON THE VERY PART OF THE HANDLE USED TO OPEN THE DOOR. THIS MAY ALSO BE A POTENTIAL SITE OF BACTERIAL INFECTIONS. *TR
Nov 13, 2013
SUSPENSION,ELECTRICAL SYSTEM
1 complaint
WHILE TRAVELING NORTH ON I-5, AT APPROX. 65 MPH, DISPLAY SHOWED RED LETTERING "VEHICLE TOO LOW STOP CAR". MADE MY WAY OVER TO SIDE OF ROAD WHEN MESSAGE DISAPPEARED. PROCEEDED WITH TRIP. AFTER A COUPLE OF MILES, MESSAGE APPEARED AGAIN. NO SIGNIFICANT DIFFERENCE IN CAR HANDLING OR PERFORMANCE FELT. MESSAGE AGAIN, DISAPPEARED. THIS CONTINUED UNTIL ARRIVAL AT HOME. THOUGHT FAULTY RELAY OR SOME ELECTRICAL PROBLEM. ONCE HOME, I GOT OUT OF CAR AND HEARD A SOUND AS IF AIR WAS ESCAPING FROM A BALLOON. NOTICED LEFT FRONT HAD DROPPED ALMOST ON TIRE. CAR NOT DRIVABLE. TOWED TO SHOP. BLADDER BURST. *TR
Aug 09, 2013
EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
STRONG GAS SMELL THE PROBLEM FUEL SENDING UNIT LEAKING VAPOR. *TR
Jul 06, 2013
AIR BAGS,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
AFTER REFUELING, THE CAR HAS A STRONG GASOLINE ODOR INSIDE AND OUTSIDE THE CAR. THE AIR BRAKES MAKE A ROARING NOISE WHEN PRESSED. THE AIR BAG IS DEACTIVATED. *TR
May 09, 2013
SUSPENSION,TIRES
1 complaint
AS I WAS DRIVING TO WORK, CAR JUST LOWERED OUT OF NO WHERE SPEED AUTOMATICALLY DECREASED, AND RED LIGHT CAME ON SAYING CAR TOO LOW STOP CAR, IT SCARED ME THAT IS SO DANGEROUS WHEN YOU ARE GOING AT A CERTAIN SPEED AND THEN IT DROPS OUT OF NO WHERE. THEN I HEAR AIR LEAKING FROM BACK BUT NOT OUT OF TIRE. *TR
Jan 11, 2013
ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE
1 complaint
THE SUNROOF LEAKS CAUSING ELECTRICAL DAMAGE. I RARELY USE THE SUNROOF. MAYBE I HAVE USED THE SUNROOF 5X. THE SUNROOF SHOULD NOT LEAK AFTER RARE USE. THE ELECTRICAL SHOULD NOT BE DAMAGED. APPARENTLY, THE DRAINS IN THE SUNROOF GET CLOGGED AND THE WATER DRAINS INTO TRUNK. THIS IS A DESIGN DEFECT. PLEASE INVESTIGATE. I NOTICE THE SAME ISSUE WITH MANY OTHERS ON LINE. THANK YOU. *TR
Dec 03, 2012
STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
THE INSIDE DOOR LOCK STEMS KEEP BREAKING OFF. I HAVE REPLACED THEM WITH NON MERCEDES PARTS. THE ONES I PURCHASED DON'T FIT VERY WELL BUT THE ONES FROM MERCEDES DON'T HOLD UP. THEY KEEP BREAKING. *TR
Sep 12, 2011
FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
MELT BROKEN GAS TANK, FUEL LEAK: * DRIVE SHAFT HAS SIGN OF RUBBING THE HEAT SHIELD * BURNED/MELTED RUBBER TUBE THAT COVERS THE METAL EMERGENCY BRAKE LINE (PASSENGER SIDE) * BURNED/MELTED HEAT SHIELD NEAR DRIVE SHAFT (PASSENGER SIDE) * BURNED/MELTED GAS TANK (PASSENGER SIDE) THAT HAD A HOLE AND CAUSED MASSIVE FUEL LEAK. *TR
Sep 09, 2011
SUSPENSION,SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE
1 complaint
TL*THE CONTACT OWNS 2004 MERCEDES BENZ E500. THE CONTACT STATED WHILE DRIVING 65 MPH THE WARNING LIGHT "BRAKE FAILURE AND ESP FAILURE" WERE DISPLAYED AND ALSO INDICATED THAT THE CONTACT SHOULD DRIVE ONTO THE EMERGENCY LANE. THE CONTACT WAS UNABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES; HOWEVER, WHEN HE WAS ABLE TO STOP IT BY DOWNSHIFTING AND ENGAGING THE EMERGENCY BRAKE. THE CONTACT STATED THIS COULD HAVE CAUSED A MAJOR CRASH. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO WAS PERFORMING A DIAGNOSTIC TEST WHEN THE COMPLAINT WAS FILED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE CONTACT HAD ALSO VIEWED NUMEROUS COMPLAINTS VIA THE INTERNET REGARDING BRAKE FAILURE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE CONTACT STATED THE MANUFACTURER WAS NOT ISSUED A RECALL BUT WAS FULLY AWARE OF THE BRAKE SYSTEM FAILURE. THE FAILURE MILEAGE WAS 67,000. UPDATED 01/13/11*BF THE CONSUMER ALSO STATED THERE WAS A SMELL OF GAS. IT WAS DETERMINED THE GAS TANK WAS CRACKED. ALSO, THE FRONT BALL JOINT BROKE. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/24/11
Nov 04, 2010
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
MY CAR BATTERY KEPT DYEING AND ALL OF THE SPEAKERS ON THE RIGHT SIDE WAS NOT WORKING. IN FACT WHEN THE CAR WAS OFF THOSE SPEAKERS WOULD MAKE STATIC NOISES. I HAD AN ELECTRONIC AUTO STORE LOOK AT THE CAR AND THEY TOLD ME THEY COULD NOT FIND THE PROBLEM, BUT WHEN THEY POSED THE QUESTION TO THEIR ONLINE SITE, THE ANSWER CAME BACK AS THE "AUDIO GATEWAY" BEING DEFECTIVE. THEY WERE OTHER OWNERS OF THE SAME CAR WITH THE SAME COMPLAINT AND THIS WAS THE PROBLEM. I TOOK THE CAR TO THE MERCEDES DEALER, TOLD THEM OF THE BATTERY DYEING PROBLEM AND THEIR DIAGNOSIS WAS THE SAME, "AUDIO GATEWAY". I PAID THE DEALER TO FIX THE PROBLEM AND THEY STATED THAT REPLACED THE PART. THE TOTAL COST WAS APPROX. $1,258.00, WHICH INCLUDED LABOR. *TR
Nov 26, 2008
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
I OWN A MERCEDES-BENZ E500 BOUGHT NEW IN 2004. 3 DAYS AGO I WAS DRIVING THE VEHICLE AT ABOUT 35 MILES AN HOUR AND CAR STALLED AND CAME TO AN ABRUPT STOP IN THE MIDDLE OF THE ROAD WITH NO WARNING. I COULD NOT START THE ENGINE BACK FOR ABOUT 5 MINUTES. LUCKILY THERE WERE NO OTHER VEHICLES BEHIND ME, WHICH WOULD HAVE HIT ME FROM BEHIND. I LATER TOWED THE CAR TO THE MERCEDES SERVICE STATION. THEY REPORTED IT AS AN ELECTIRCAL FAILURE DUE TO FAILING OF THE CRANKSHAFT POSITION SENSOR. THEY HAVE REPLACED THE FAULTY SENSOR AND THE CAR IS RUNNING OK NOW. I AM STILL WONDERING WHY DID THE CAR COME TO AN ABRUPT STOP AND DID NOT ALLOW ME TO COAST THE CAR TO THE SIDE OF THE ROAD, WHICH SHOULD HAVE BEEN THE BACKUP SAFETY MECHANISM IN A FAILURE LIKE THIS TO AVOID A MAJOR ACCIDENT. I AM WORRIED WHETHER THERE IS A DESIGN FAULT IN THIS VEHICLE THAT DID NOT ALLOW THAT BACK UP MECHANISM TO KICK-IN. MY SERVICE ADVISOR SAYS THIS FAULT IS UNLIKELY TO RECUR. I FEEL THAT THE SENSORS CAN FAIL AT ANY TIME AND THE VEHICLE SHOULD HAVE A SAFETY MECHANISM TO AVOID ABRRUPT STOPS LIKE THIS. IF I WAS ON A FREE WAY THIS WOULD HAVE CREATED A MAJOR ACCIDENT WITH SO MANY VEHICLES PILED UP ON TOP OF ME! MY CAR HAS DONE ONLY 40,000 MILES WITHIN THE LAST 4 YEARS. IT HAS NEW TIRES, A NEW BATTERY AND NEW BRAKES -ALL TAKEN CARE OF BY THE MERCEDES DEALER AT MY LAST SERVICE ABOUT 2 WEEKS AGO.
Jun 27, 2008
FUEL SYSTEM, GASOLINE,EQUIPMENT
1 complaint
6 DISC CHANGER DOOR WILL NOT OPEN. RIGHT AFTER BUMPER TO BUMPER WARRANTY WAS OVER, DEALER SAID THEY HAD REPLACED MANY OF THEM THAT WEEK, BUT REFUSED TO FIX IT AND IT WAS ONLY 1,000 MILES PAST WARRANTY. BEFORE WARRANTY WAS UP, THE DEALER SAID THE FIXED GAS HOSE RECALL BUT STILL SMELL GAS AFTER FILLING THE VEHICLE. THEY WILL NOT LOOK AT IT ANYMORE. *TR
May 22, 2008
WHEELS
1 complaint
MY CAR PICKED UP A NAIL ON THE HIGHWAY AND IT BLEW A ROUND HOLE ABOUT THE SIZE OF A QUARTER IN THE TIRE RIM. THESE ARE ALUMINUM ALLOY LOW PROFILE RIMS THAT CAME WITH MY E500 2004 MERCEDES BENZ AS STANDARD EQUIPMENT. TWO MONTHS LATER I HAD A NEW SET OF TIRES PUT ON THE CAR AND THE DEALER TOLD ME THAT TWO MORE RIMS WERE BENT. I AM AN EXPERIENCED DRIVER (OVER 1.5 MILLION MILES OF DRIVING EXPERIENCE) AND I HAVE NEVER HAD A RIM GO BAD. SUDDENLY I HAVE THREE RIMS GO BAD. I DID NOT HIT ANY POT HOLES OR CURBS OR ANY THING OTHER THAN NORMAL BUMPY ROADS. THE DEALER SAID I WOULD HAVE TO PAY FOR NEW RIMS AND MOUNTING. I COMPLAINED TO M B AND THEIR ANSWER HAS BEEN THAT THE PROBLEM WAS CAUSED BY ROAD HAZARD. I SAID THAT I KNOW THAT THE ROAD HAD SOMETHING TO DO WITH IT BUT THAT THIS IS NOT AN EXCUSE FOR USING MATERIALS THAT OBVIOUSLY CANNOT TAKE THE STRAIN OF REASONABLE DRIVING. ANECDOTALLY I CAN TELL YOU THAT A CLOSE FRIEND IS DRIVING AN S500 WITH THE SAME LOW PROFILE TIRE AND HE TOO HAS HAD TO REPLACE THREE WHEELS OVER A PERIOD OF TWO YEARS. I FEEL CERTAIN THAT IT IS THE COMPOSITION OF THE RIM WHICH IS AT FAULT SINCE IT CANNOT STAND UP TO THE ROAD SURFACE PROBLEMS AS WELL AS A RIM OF THE SAME MATERIAL THAT IS NOT OF THE LOW PROFILE DESIGN. *NM
Nov 10, 2005
SUSPENSION,SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL,EQUIPMENT,UNKNOWN OR OTHER
1 complaint
DT: CONTACT STATED WHEN STEPPING ON THE ACCELERATOR PEDAL THE VEHICLE WILL NOT ACCELERATE. THIS CAUSED A SAFETY CONCERN BECAUSE WHILE MERGING INTO TRAFFIC THE VEHICLE FAILED TO ACCELERATE. THIS ONLY OCCURRED WHEN THE VEHICLE IS STOPPED OR WAS CLOSE TO STOPPING. THE MAJORITY OF THE TIME IT HAPPENED WHEN THE VEHICLE WAS STARTED UP. THERE WAS NO INDICATION AS TO WHEN THIS WILL OCCUR. IT HAPPENED APPROXIMATELY 30 TIMES. THE SERVICE DEALER ATTEMPTED TO REPAIR THE VEHICLE ONCE, BUT BECAUSE IT HAPPENED PERIODICALLY THEY COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER REFUSED TO SERVICE THE VEHICLE. CONSUMER FELT THE PROBLEM WITH THE VEHICLE COULD BE THE DRIVE- BY -WIRE OR COMPUTER SYSTEM. *AK THE RIGHT REAR BRAKE LOCKED UP WHILE THE CONSUMER WAS MAKING A RIGHT TURN. THIS OCCURRED AFTER THE BRAKE HAD BEEN REPROGRAMMED. ON COLD MORNING THE GPS DID NOT WORK PROPERLY. THE LEATHER ON THE DRIVER'S SIDE AIR BAG WAS PEELING. THE TIRE PRESSURE MONITORING SYSTEM HAD TO BE REPROGRAMMED. THE FRONT WHEEL BEARING HAD PLAY IN IT. THE REAR ALIGNMENT WAS OFF SLIGHTLY WHICH CAUSED THE VEHICLE TO SHIMMY WHILE DRIVING ABOVE 62 MPH. *NM ON AUGUST 22, 2005 WHILE DRIVING A LOANER MERCEDES BENZ E350 FROM THE DEALER THE CONSUMER EXPERIENCED THE SAME INTERMITTENT HESITATION ON ACCELERATION AS HE HAD WITH HIS OWN 2004 E350. THE CONSUMER BELIEVES THIS HESITATION PROBLEM IS NOT ISOLATED TO VEHICLE. *NM
Sep 29, 2005
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
1 complaint
DT: PURCHASED A NEW MERCEDES BENZ , 320E 2004 MODEL. ON 2 OCCASIONS ON THE FREEWAY AT HIGHWAY SPEEDS THE ENGINE SHUT DOWN WITHOUT WARNING. THE ENGINE SHUT OFF AT ONCE AND WILL NOT CRANK WHEN ENGINE HAS BEEN TRIED TO START AGAIN. HAD TO HAVE VEHICLE TOWED. DEALER EXPLAINED HE WAS UNFAMILIAR WITH THIS PROBLEM. THOUGHT THIS MAY BE THE COMPUTER IN THE CAR. MADE REPAIRS AND REPLACED PARTS. ABOUT 2 WEEKS AFTERWARDS THIS HAPPENED AGAIN. TOOK BACK TO DEALER, AND THIS WAS CORRECTED. HOWEVER, WAS AFRAID THIS MAY HAPPEN AGAIN. HOWEVER, HAS NOT HAPPENED 2-3 MONTHS AFTER THE REPAIRS. *AK THE CONTROL MODULE FAILED. ALSO, CONSUMER HAS CONTINUOUS PROBLEMS WITH BRAKING SYSTEM. *TT *NM
Jun 24, 2005
STEERING
1 complaint
VIBRATION WHEN VEHICULE COLD, AFTER A FEW MILES PROBLEM GOES AWAY.
May 22, 2005
ENGINE AND ENGINE COOLING,POWER TRAIN,STRUCTURE,TIRES
1 complaint
TRANSMISSION PROBLEMS, VEHICLE WOULD NOT SHIFT OUT OF PARK POSITION TO REVERSE OR DRIVE. *BF THE PLASTIC PIECE ATTACHED TO THE FENDER WAS LOOSE AND THE TIRE WAS RUBBING THE PLASTIC. THERE WAS AN OIL LEAK WHICH HAD COME FROM THE PAN IN THE ENGINE. *SC WHEN THE CONSUMER WENT TO CHANGE THE TIRE, HE DISCOVERED THERE WAS NO SPARE TIRE IN THE VEHICLE.
Jan 11, 2005
SERVICE BRAKES, HYDRAULIC,TIRES
1 complaint
RECALL CAMPAIGN:04V296000 THE CONSUMER HAD PROBLEMS WITH THE VEHICLE'S BRAKE LIGHTS PRIOR TO RECEIVING THE RECALL NOTICE. *NM THE CONSUMER TOOK THE VEHICLE IN TO GET THE RECALL SERVICE DONE FOR THE REPEATED DEFLATING TIRE AND FRONT BRAKE PADS. THE CONSUMER WAS REFUSED A RENTAL OR LOANER VEHICLE. THE CONSUMER WAS TOLD THAT HIS VEHICLE WOULD NOT COMPLY TO THE PUMP AS THE SYSTEM WOULD NOT BLEED. ANOTHER CUSTOMERS PARTS WOULD BE USED AS THE PUMP CONTINUED TO BE FAULTY TO THE CONSUMERS VEHICLE. THE CONSUMER WAS ALLOWED BY THE SERVICE DEPT TO DRIVE THE VEHICLE OFF WITH FAILED SERVICE. WHILE DRIVING THE EMERGENCY BRAKE LIGHT FLASHED REPEATEDLY. THE CONSUMER STATED THAT THE SERVICE ON HIS VEHICLE WAS BROKEN UP INTENTIONALLY TO AVERT THE LEMON LAW CITATION. THE CONSUMERS VEHICLE IS A MERCEDES E320. *TC *JB
Dec 21, 2004
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
WHILE DRIVING 20 MPH CONSUMER APPLIED THE BRAKES BUT THEY BRAELY FUNCTIONED. THIS CAUSED THE VEHICLE TO HIT A BUS. UPON IMPACT, BOTH FRONTAL AIRBAGS DID NOT DEPLOY. A SIGNAL FLASHED ON THE DASHBOARD INDICATING AIR BAGS MALFUNCTIONED. NO INJURIES REPORTED. CONSUMER HAD THE VEHICLE TOWED TO A REPAIR FACILITY. *AK NOT ONLY DID THE AIR NAG FAIL TO DEPLOY BUT THE DASH INDICATOR ILLUMINATED INDICATING A MALFUNCTION WITH THE RESTRAINT SYSTEM *NM
Jun 25, 2004
Frequently Asked Questions
How many problems does the 2004 MERCEDES-BENZ E-Class have?
The 2004 MERCEDES-BENZ E-Class currently has 481 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2004 MERCEDES-BENZ E-Class?
The most common problems reported for the 2004 MERCEDES-BENZ E-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2004 MERCEDES-BENZ E-Class problem data come from?
All problem and complaint data for the 2004 MERCEDES-BENZ E-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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