2010 MERCEDES-BENZ E-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
253
Complaints Reported
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Complaints by Component
AIR BAGS
93 complaints
I was involved in a head on collision when a motorist driving in the wrong lane hit the front of my car in the evening of 10/2/24. The impact was huge and my car was totaled. However, my airbag did not deploy and I hit my chest and knees very hard against the steering wheel and dashboard. Airbag deployment is a basic safety feature during an accident particularly in a luxury vehicle like Mercedes Benz that is known for its safety record.
Nov 11, 2024
BOUGHT THE CAR TWO DAYS AGO THE THE AIR RIDE START LEAKING
Feb 25, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Oct 11, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. GURLEY LEEP MOTORWERKS (4004 NORTH GRAPE RD, MISHAWAKA, IN 46545) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Oct 04, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF OKLAHOMA CITY (14240 BROADWAY EXTENSION HWY, EDMMOND, OK 73013, (405) 236-1224) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Sep 17, 2019
+ 88 more complaints for this component
SUSPENSION
28 complaints
The contact owns a 2010 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the brake line fractured and the low brake fluid warning light illuminated; however, the contact stated he was able to stop the vehicle by depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed that the subframe was fractured, which caused the brake line to fracture and fail. The dealer repaired the subframe under the recall and charged a fee for the brake line repair. The contact stated that the mechanic stated that the brake line fracture was caused by the subframe fracture. The manufacturer was made aware of the failure; however, the manufacturer only authorized the repair of the subframe. The failure mileage was approximately 181,250.
Jun 26, 2023
Rear subframe has rusted to the point car is no longer safe to drive. This is apparently effecting many Mercedes’ vehicles and many unsafe cars are currently on the road.
Mar 28, 2023
There is an ongoing issue with the front and rear air shocks. They don't inflate properly. Sometimes they inflate and sometimes they don't. This is a risk because my suspension system is not stable. The problem has been confirmed by Astorg Mercedes-Benz. Yes, the problem has been inspected by an authorized Mercedes-Benz dealership. There was no indication beit warning lamps, messages, etc., before the issue happened.
Feb 24, 2023
During braking a knocking noise happen due to a dislodged or broken bracket from rear suspension cross member. And has appeared to rusted from the inside out. Mercedes was notified and was inspected by a local Mercedes dealership. Vehicle cannot be safely driven.
Oct 07, 2022
rear crossmember rotted and snapped
Oct 06, 2022
+ 23 more complaints for this component
FUEL/PROPULSION SYSTEM
19 complaints
This is in regard to E350 2010. Gas smell after tank fill up (only when full). Fuel pump cover on the driver side under the back seat. The tank cover (plastic) breaks and leaks. Similar problem was noted on previous models (2009) and recall was issued. [XXX] Very hazardous (Flammable and combustible) and the dealer stated that it is a common problem. I removed the back seat and is gasoline leaking and accumulating above the cover. Similar problem occurred on the cover on the right side and was replaced. The plastic cover on both sides breaks and leaks gasoline into the car. Should be recalled and replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dec 28, 2023
FUEL SMELL IN CABIN FROM REAR FUEL PUMP. THIS IS AN ISSUE THAT OTHER PEOPLE WITH THE W212 HAVE BEEN HAVING AS WELL ACCORDING TO MBWORLD.ORG FORUMS. I AM FRIGHTENED THAT ONE SPARK MAY CAUSE MY VEHICLE TO EXPLODE, I ALSO CANNOT ALLOW MY 5 YEAR OLD SON TO RISE IN THE VEHICLE BECAUSE I DO NOT WANT HIM TO BREATHE THE FUEL FUMES. VEHICLE IS CURRENTLY IN POSSESSION OF DEALER BUT IT SOUNDS LIKE THEY DO NOT WANT TO DO A GOODWILL REPAIR FOR IT. THEY ARE CHARGING FOR INSPECTION WHEN IT IS NOT MY FAULT IN THE FIRST PLACE.
Oct 04, 2022
Very strong exterior exhaust odor, like gasoline, consistent and always prevalent but more so when fuel is at half or above. Afraid may spark if near open flame
Jun 11, 2022
Have strong odor of fuel in cabin and outside driver's side rear of vehicle that has been increasing in intensity over the past couple of months. I removed the rear seat bench and the access cover for the fuel pump under the driver's side rear seat and found pooled fuel on top of the pump as well as a lot of dirt and grime showing that it had been a problem for some period of time. I dried up the fuel but the problem continues, and continues whether or not the tank is full or less than 1/2 full.
Apr 27, 2022
STRONG FUEL VAPOR ODOR FROM VEHICLE WHEN MORE THAN 3/4 FULL. RESIDUE ON TOP OF FUEL SYSTEM COMPONENTS UNDER REAR SEATS. STILL PRESENT AFTER REPLACING FUEL FILTER, PLASTIC SEAL-RETAINING RING AND BOTH SEALS. RECALL FOR FUEL SYSTEM ISSUED ONE MODEL YEAR PRIOR AND ONE MODEL YEAR AFTER.
Dec 06, 2020
+ 14 more complaints for this component
UNKNOWN OR OTHER
13 complaints
while driving once I start braking once the car is around 3mph it shifts from drive into Park and abruptly comes to a stop. Sometimes I am able to put it back into Drive sometimes I have to turn the car off and reinsert the key just to get it back into drive. Normally happens after an hour or so of driving the when I try to come to a complete stop the car will automatically shift into park. This is very dangerous as it can ruin the transmission also the person driving behind me can run into the back of my car. Is there any recall for this issue
Nov 20, 2025
The rearview camera on this vehicle operates intermittently. When it is not operating, the infotainment screen is completely black (no distortion, no flickering, no image at all.) I realize that my vehicle is out of warranty (2010MY,) but the issue began in 2015 and has been gradually getting more frequent. Numerous customers have been complaining about this concern on the forums from as early as 2013 (only 2-3 years into ownership as 2010 was the first model year of the W212 E-Class generation.) Example forums: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Aug 16, 2023
REAR SUBFRAME RUSTED THROUGH MAKING THE VEHICLE UNSAFE TO DRIVE. I WAS TOLD TO PARK IT UNTIL I HAD IT FIXED. THE SUBFRAME HAD BEGUN FLEXING AS I DROVE AND MAKE A LOUD NOISE.
Jan 25, 2023
Rear Sub-frame rusting/rotting
Jan 21, 2023
I WAS DOING ROUTINE MAINTANCE WHEN I NOTICED MY REAR LEFT TIE ROD THAT CONNECTS TO MY LEFT WHEEL WAS CRACKED BY THE REAR SUB FRAME WHICH LED TO A SAFETY ISSUE CONTACTED MY INSURANCE COMPANY AND CAR WAS TOWED TO THE MECHANIC SHOP FOR INSJRANCE INSPECTION
May 29, 2022
+ 8 more complaints for this component
POWER TRAIN
10 complaints
Car shifts into park when I stop, does not happen all the time, no check engine light, no warning, don't know it shifted until I try to move forward. last time I drove the car it did it as I was stopping, made a funny grind noise, no warning lights or bells will contact dealer. this is very dangerous
Feb 27, 2022
The contact owns a 2010 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the transmission shifted to PARK before the vehicle came to a full stop. The vehicle was taken to the dealer and diagnosed that the failure was related to TSB - LI54.25-P-056472. The contact was informed that the Electronic Ignition Switch (EIS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the warranty had expired and the TSB was not associated with the VIN. The failure mileage was approximately 170,000.
Feb 18, 2022
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE SURGED WHILE IN MOTION AND INADVERTENTLY SHIFTED FROM DRIVE TO PARK. THE FAILURE ALSO OCCURRED WHILE REVERSING, OR WHILE MAKING A STOP. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TWO INDEPENDENT MECHANICS AND THE MECHANICS INFORMED HIM THAT THERE WERE NO CODES RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 107,000.
Mar 29, 2021
AT 80MPH, THE FRONT DRIVESHAFT U-JOINT FAILED, WHICH CAUSED A LOSS OF POWER AND A LOUD CLUNKING SOUND. VEHICLE WOULD NOT MOVE ON ITS OWN POWER. TEARDOWN SHOWED A COMPLETELY DESTROYED FRONT DRIVESHAFT U-JOINT, DAMAGE TO HEAT SHIELDING, DAMAGE TO OXYGEN SENSORS, DAMAGE TO THE CATALYTIC CONVERTER, ALONG WITH SUPERFICIAL DAMAGE TO THE BELLHOUSING AND MISSING BRACKETS. FAILURE IS SUSPECTED TO THE GEOMETRY OF THE FRONT DRIVESHAFT, WHICH CONNECTS AT AN ANGLE FROM THE TRANSFER CASE TO THE FRONT DIFFERENTIAL ON 4MATIC-EQUIPPED VEHICLES. THIS INTRODUCES ADDITIONAL STRESS TO THE U-JOINT, MAKING IT PRONE TO FAILURE.
Oct 06, 2020
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AND STOPPING AT A RED LIGHT, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK. THE FAILURE RECURRED FOUR TIMES WITHIN A HALF AN HOUR. THE GEAR SHIFT INDICATOR INDICATED THAT THE VEHICLE WAS IN PARK. THE CONTACT SHIFTED THE VEHICLE INTO DRIVE TO MOVE FORWARD AFTER THE TRAFFIC LIGHT CHANGED. THE CONTACT DROVE THE VEHICLE BACK TO HER RESIDENCE. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS REFERRED TO MERCEDES-BENZ MANHATTAN (770 11TH AVE, NEW YORK, NY 10019 (646) 846-6402). THE DEALER STATED THAT THE ELECTRONIC ENGINE SWITCH NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED A REPAIR ESTIMATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,610.
Sep 28, 2020
+ 5 more complaints for this component
SERVICE BRAKES
7 complaints
It seems like brake lines corroded and need to be replaced. Same issue in this car with subframe and that was taken care of by the extended warranty but brake lines were not part of extended warranty? That should be investigated further. Rear subframe rust out and brake line corrosion are obviously related but Mercedes is only addressing subframe. Why? A lot of people have this issue and it's a huge safety concern.
Nov 24, 2025
My brakes failed, the rear brake lines had corroded.
Sep 24, 2025
My brakes went out while I was driving my family on a road trip. After getting towed I inspected the brake lines and they are absolutely destroyed. This is clearly a design flaw by Mercedes. This needs to be recalled. You have to drop the rear subframe to repair this. Absolutely ridiculous.
Jul 18, 2025
Mercedes had a recall for rusty subframe but the rear break lines are rusting out as well and it should be a recall just like the subframe. I have brake line leaking now and it will cost around 2500-3500 to fix per mercedes
Mar 27, 2025
There’s a squeakly sound coming from my brakes. I have to start breaking very early in order for to be safe. It you feels very dangerous to drive this vehicle. I had my brakes change twice in the same year because of the same problem and it has not fix the problem.
Oct 05, 2022
+ 2 more complaints for this component
ELECTRICAL SYSTEM
7 complaints
THE MANUFACTURER REFUSES TO PROVIDE ME WITH THE MAIN FUSE BOX CHART.
Sep 03, 2024
THE VEHICLE SLAMS ITSELF INTO PARK WHEN MOVING UNDER 5MPH. THIS MOSTLY OCCURS WHEN TEMPERATURES ARE ABOVE ABOUT 75-80 DEGREES FAHRENHEIT.
Apr 06, 2021
THE CAR AUTOMATICALLY SHIFTS ITSELF INTO PARK AT SPEEDS BELOW 5MILES PER HOUR. IT DOES THIS WHEN THE CAR IS VERY HOT. IT LITERARILY PUTS ITSELF INTO PARK WHILE THE CAR IS STILL MOVING.
Jun 24, 2018
CHECK ENGINE LIGHT COMES ON THAN OFF FOR A FEW DAY AT A TIME. IT COST $10,000.00 TO HAVE IT REPLACE. DON'T HAVE ANY ISSUE WITH THE CAR NOT STARTING OR STALLING. CAR WORKS GREAT. WHY IS THEIR NO RECALL FOR THIS? THOUSAND OF PEOPLE WHO PAY GOOD MORNING FOR A GREAT CAR, LIKE MERCEDES. WE NEED A RECALL FOR THIS> HELLO!!!! PLUS, THE WOOD TRIM ARE FADING, I TRADE TO GET THE DEALER TO REPLACE IT AND THEY WONT $3,500.00 TO DO SO.
Apr 14, 2016
WE BOUGHT THIS CAR ABOUT A YEAR AGO THE CAR FLASHER AND WIPER CONTROLL ARM DOES NOT WORK ALSO THE HIGH BEAM DOES NOT WORK MY DAUGHTER WAS ON THE HIGHWAY STUCK IN A STORM AND THE WIPER DID NOT WORK AND THE LIGHT LOW BEAM AND THE FLASHER SHE ALSO ALMOST GOT INTO ACCIDENT FOR NOT ABLE TO USE THE FLASHER I HAVE CALLED MERCEDES CUSTOMER SERVICE AND THEY DO NOT WANT TO HELP EVEN WHEN I MENTIONED I WILL FILE A COMPLAINT WITH THE HIGHWAY SAFETY THEY DID NOT CAR .PLEASE LET ME KNOW IF THERE SOMETHING THAT CAN BE DONE.
Jun 19, 2015
+ 2 more complaints for this component
ENGINE
6 complaints
fast acceleration then slow down goes into limp mode . happens when passing a car or taking off fast like entering into traffic . very dangerous. will be calling mercedes benz tomorrow. bought car used approximately 4 months ago. thanks
Jul 24, 2025
does the engine in this car have a correct balance shaft?
Apr 04, 2025
DURING COLD ENGINE STARTING, A KNOCKING CAN BE HEARD IN THE ENGINE. THE KNOCKING LASTS APPROXIMATELY EIGHT ROTATIONS, AND THEN STOPS.
Jan 19, 2018
THE VEHICLE HAS ONLY 50K MILES. I AM THE ONLY OWNER AND I PURCHASED THE VEHICLE IN 2010 (NEW) WITH ONLY 9 MILES. I HAVE COMPLETED ALL REQUIRED SERVICES TO DATE. IN MAY I HAD THE AB SERVICE COMPLETE AND THE CHECK ENGINE LIGHT WAS ON. I WAS TOLD IT WAS LIKELY DUE TO THE NEED OF HAVING THE SPARK PLUGS CHANGE BASED ON TIME NOT MILEAGE. NOW I AM BEING TOLD THE OUTCOME OF THE CHECK ENGINE LIGHT ON IS DUE TO A MISFIRE CODE FOR CYLINDER ONE, FAILED SDS COMPRESSION TEST. CYLINDER ONE FAILED CYLINDER LEAK DOWN TEST AT 80%. EXHAUST VALVE SEATS FAILING CAUSING EXHAUST VALVES NOT TO FULLY CLOSE. WE ARE UNABLE TO REPAIR THE VALVE SEAT ON CYLINDER HEAD AND IT IS NECESSARY TO REPLACE PASSENGER SIDE CYLINDER HEAD. ONLY CAMSHAFTS AND CAM ADJUSTERS CAN BE TRANSFERRED. NEW HEAD WILL COME WITH NEW VALVES. THERE ARE REPEATED REPORTS FROM OTHER OWNERS WITH THIS SAME ISSUE-RESULTING IN ENORMOUS REPAIR COST. THIS IS A DEFECT AND MERCEDES-BENZ NEED TO CONSUME THE COST, ESPECIALLY SINCE THE VEHICLE HAS LESS THAN $50K MILES.
Dec 13, 2017
KNOCKING NOISE DURING VEHICLE START-UP DURING VEHICLE START-UP, 2 SEC KNOCKING NOISE, THEN NOISE STOP. DROP VEHICLE OFF, ADVICE SERVICE REPRESENTATIVE TO THE ISSUE. AFTER THERE INSPECTION, SERVICE REPRESENTATIVE INFORM ME THIS WAS NORMAL, THE NOISE I'M HEARING IS THE ENGINE IS PUSHING THE OIL FASTER TO THE CHAMBER, THIS PROCESS PREVENT VEHICLE WARM-UP WAIT, ASK TO SPEAK WITH THE SERVICE SHOP MANAGER, STILL WAITING. YES, STILL HAVE THE KNOCKING NOISE DURING VEHICLE START-UP.
Sep 15, 2016
+ 1 more complaint for this component
STRUCTURE
6 complaints
During maintenance check, mechanic indicated rust on the rear subframe that can lead to failure. Failure on this car would cause a puncture of the fuel tank due to car design. Upon further research, this is a well known issue with MB and is covered as a recall in all countries other than the US. Please encourage Mercedes Benz to do the right thing and issue a recall for this defective component, to avoid serious accidents.
Dec 28, 2022
The subframe on the back of the car starts to rust and potentially just breaks without warning which can cause loss of control of vehicle. This is an ongoing issue for all w212 Mercedes models.
Dec 13, 2022
The contact owns a 2010 Mercedes-Benz E-550. The contact stated that while driving approximately 70 MPH, the rear subframe fractured. The contact went across the highway but was able to regain control of the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was approximately 149,200.
Aug 03, 2022
The contact owns a 2010 Mercedes- Benz E 350. The contact stated that while driving there was an undetermined abnormal noise detected. The vehicle was taken to an independent mechanic where it was informed the sub frame was corroded The independent dealer was contacted. The vehicle was diagnosed or repaired. The manufacturer was notified electronically however no response was provided. The failure mileage was approximately 171,000.
Oct 12, 2021
MOLDS AND MILDEW BUILD UP IN THE AIR CONDITION DUCTS PLACING PEOPLE WHO ARE SUSCEPTIBLE FOR INFECTION (PEOPLE WITH WEAK IMMUNE SYSTEM) AT RISK FOR FATAL INFECTION. THE DEALER STATED THAT THIS IS A KNOWN AND COMMON CONDITION FOR THIS CAR BECAUSE THE AC BOX DOES NOT DRAIN THE CONDENSED WATER. THIS IS BECAUSE THE WAY THE CAR WAS DESIGNED. THE DEALER RECOMMENDED TURNING OFF THE AC FOR 30 SECONDS WHILE KEEPING JUST THE FAN ON EVERY TIME BEFORE TURNING OFF THE CAR TO DRY UP THE CONDENSED WATER ON THE AC COILS, NOT PRACTICAL. THE DEALER HAS A KNOWN SERVICE TO DISINFECT THE AC SYSTEM BUT BECAUSE OF THE CAR DESIGN COULD NOT GUARANTEE THAT THE CONDITION WILL NOT RETURN. THERE IS NO WARNING OR ANY INSTRUCTIONS IN THE MANUAL REGARDING THIS POTENTIALLY FATAL CONDITION FOR SUSCEPTIBLE PEOPLE. *TR
Jul 23, 2014
+ 1 more complaint for this component
POWER TRAIN,ELECTRICAL SYSTEM
4 complaints
IF I'M COMING TO A STOP AT A LIGHT OR A STOP SIGN, THE CAR THROWS ITSELF INTO PARK BEFORE I COME TO A COMPLETE STOP. IT HAS HAPPENED INTERMITTENTLY. IT HAPPENS IN SPEEDS OF LESS THAN 5MPH. WHEN I TURN THE CAR OFF AND RESTART THE VEHICLE. THE PROBLEM GOES AWAY. THERE ISN'T A SPECIFIC TEMPERATURE OR TIME OF DAY WHEN IT OCCURS. IT JUST HAPPENS INTERMITTENTLY. I HAVE ALSO READ A TECH SERVICE BULLETIN ON THIS ISSUE FOR OTHER MERCEDES OWNERS.
Nov 24, 2020
CAR SHIFTING FROM DRIVE OR REVERSE INTO PARK ON IT'S OWN
Apr 30, 2018
AFTER DRIVING THE CAR FOR MORE THAN ONE HOUR THE CAR WILL AUTOMATICALLY SHIFT INTO PARK WHEN SPEED IS BELOW 6MPH.
Jan 03, 2018
AFTER DRIVING THE CAR FOR MORE THAN AN HOUR THE ENGINE WILL NOT STOP WHEN USING KEYLESS GO FEATURE.
Jan 03, 2018
STEERING
3 complaints
Steering wheel stopped turning. Steering pump has failed. My 17 year old daughter got so scared while driving it. Very dangerous. Always got serviced on time. It has only 76500 miles on it. The mechanic has no idea how this happened. Cost to repair is $4500 and he is thinking maybe there is a recall for it . It got towed to the shop and it had a full service done 2 weeks before . I am glad my daughter was not driving on the highway at the time of this incident
Oct 10, 2023
WHILE UNDERWAY LOST ALL STEERING. STEERING WHEEL WENT TO CENTER AND WOULD NOT TURN WITHOUT EXTREME EXTREME EXCESSIVE FORCE. REPLACED POWER STEERING PUMP. ON ROAD TEST FOUND SAME CONDITION. REMOVED HIGH-PRESSURE LINE FROM PUMP TO STEERING RACK AND FOUND PLASTIC LINER FROM THE RUBBER SECTION OF THE HIGH-PRESSURE LINE BROKE FREE AND WAS FORCED INTO THE STEERING RACK CLOGGING THE STEERING LINE. THIS WAS CLOSE TO A HIGH SPEED COLLISION.
Mar 30, 2021
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING AT 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS NO STEERING FLUID, THE CONTACT REFILLED THE VEHICLE WITH STEERING FLUID, BUT THE FLUID DEPLETED AT A FASTER RATE THAN USUAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SEAL AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,700. MA 10/19/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED IN 2011 UNDER RECALL BUT, THE FAILURE RECURRED. UPDATED 03/21/2016*JS *CN
Aug 28, 2015
SERVICE BRAKES, HYDRAULIC
3 complaints
The contact's mother owns a 2010 Mercedes-Benz E350. The contact stated that while his mother was driving 60 MPH, a warning message indicating that the brake fluid level was low was displayed. The vehicle was taken to the local dealer where the brake fluid was replaced and the warning message disappeared. The contact's mother was able to continue driving. The contact and his father later inspected the services brakes. The contact stated that upon depressing the brake pedal, the brake pedal went all the way to the floorboard. Additionally, the contact noticed that the brake fluid was leaking from underneath the vehicle onto the ground. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 85,788.
Jul 21, 2022
The contact owns a 2010 Mercedes-Benz E350. The contact stated that while exiting a car wash, the brake pedal was engaged, and the brake pedal went to the floorboard. The contact drove the vehicle home. The contact inspected the vehicle and found that the brake lines were corroded and leaking throughout the brake hardline onto the heat shield. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 125,000.
Jun 28, 2021
WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT STATED THAT HE DEPRESSED THE BRAKES AS HE APPROACHED THE INTERSECTION, BUT THEY FAILED TO RESPOND. FINALLY, AFTER GOING THROUGH THE RED LIGHT, HE CAME TO A FULL STOP. NO ONE WAS INJURED AND THE FAILURE WAS REPORTED. *TR
Oct 21, 2011
SUSPENSION,AIR BAGS
3 complaints
WHEN VEHICLE IS PARKED OVERNIGHT THE FRONT SUSPENSION FREQUENTLY DROPS LOW TO THE GROUND WITH ERROR MESSAGE "VEHICLE TOO LOW". VEHICLE LOSES AIR SUSPENSION ABILITY TO DRIVE IN LOWERED POSITION.
Jul 20, 2020
FAULTY FRONT AIR SUSPENSION LEAKS AIR
Dec 09, 2019
AIR SUSPENSION SYSTEM IS DEFECTIVE
Nov 13, 2017
TIRES
3 complaints
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350 EQUIPPED WITH FALCON TIRES, SIZE: 285/25/ZR20 (NA). WHILE UNDERGOING ROUTINE MAINTENANCE, IT WAS DISCOVERED THAT BOTH REAR TIRES EXPERIENCED TREAD SEPARATION ON THE INNER WALLS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 35,000 AND THE TIRE FAILURE MILEAGE WAS 15,000.
Sep 09, 2016
I BOUGHT THE MERCEDES E350 2010 MODEL ON OCTOBER OF 2010 AND ABOUT NOV 30, MY LEFT SIDE TIRE IS BUST OPEN SECONDARY TO POT HOLE GRAVEL, THE INCIDENCE IS VERY SCARY, ALL THE SUDDEN CAR IS I FULL STOP AND LEAN TO THE LEFT SIDE. I HAVE TO CHANGE THE TIRE AND WENT TO THE MERCEDES DEALER AND OTHER TIRES SHOP FOR REPAIR. THEN I WAS HEARD THIS COMBINATION OF TIRES 245/40 R18 97V WHICH IS RIM IS 18 INCHES AND TIRES THICKNESS IN THE SIDE ARE TO THIN WHICH MAKE EASILY RUPTURE WITH SLIGHT CONTACT OF ANY SHARP. I AM FEELING OF INSECURITY FOR FLAT TIRES ANYTIME EVEN I BOUGHT THE NEWEST MODEL LUXURY CAR. I WOULD LIKE NHTSA FOR LOOK INTO THE DANGEROUS COMBINATION OF TIRES AND RIM FOR SAFETY OF ALL DRIVERS IN THE ROAD. *TR
Dec 24, 2010
TL*THE CONTACT OWNS A 2010 MERCEDES E350. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE DRIVER SIDE REAR TIRE WENT FLAT. THE CONTACT HAD THE TIRE REPLACED. ON ANOTHER OCCASION, THE CONTACT WAS DRIVING AT APPROXIMATELY 25 MPH WHEN THE DRIVER FRONT TIRE BECAME FLAT SO HE HAD THAT ONE REPLACED. THE CONTACT CALLED THE DEALERSHIP AND THE DEALER EXPLAINED THAT 'NO OTHER TIRE WAS THE SAFEST TIRE FOR THE VEHICLE' AND THE MANUFACTURER'S TIRE WAS THE BEST FOR THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER BUT NO ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 8,300. THE FAILURE MILEAGE WAS APPROXIMATELY 6,300.
Apr 13, 2010
EQUIPMENT
3 complaints
THE TRUNK RELEASE FEATURE ON MY 2010 E-CLASS MERCEDES-BENZ KEY WILL ENGAGE IN MY POCKET WITHOUT ACTUALLY PRESSING THE BUTTON OCCASIONALLY. THIS HAS HAPPENED MULTIPLE TIMES (APPROXIMATELY 10 TIMES) IN THE 4 MONTH PERIOD I HAVE OWNED THE VEHICLE. THE MOST RECENT OCCASION RESULTED IN EVERYTHING IN MY TRUNK BEING STOLEN IN THE MIDDLE OF THE NIGHT. I SUSPECT IT IS THE FLAWED/POOR DESIGN ON THE KEY AS I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER TRUNK RELEASE FUNCTION ON ANY OF MY OTHER CARS. SINCE THE EVENT, I HAVE RESORTED TO THE MANUAL LOCK FEATURE THAT EFFECTIVELY DISABLES THE KEYLESS ENTRY FUNCTION.
Oct 29, 2012
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. THE CONTACT STATED THAT THE MUTE SWITCH FOR THE RADIO WAS DEFECTIVE. THE MUTE SWITCH WAS SUPPOSED TO STAY OFF UNTIL IT WAS MANUALLY TURNED BACK ON. THE CONTACT STATED THAT THE SWITCH DISENGAGED RANDOMLY SEVERAL TIMES WITHIN A FEW MILES. THE CONTACT STATED THAT THE SAFETY CONCERN WAS WHILE DRIVING AND THE RADIO UNEXPECTEDLY CAME ON. MERCEDES INFORMED HIM THAT WAS THE WAY IT SUPPOSED TO WORK. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNKNOWN.
Sep 07, 2010
WE LEASED MERCEDES E350 YEAR 2010 IN FEBRUARY. CAR'S RESPONSE WAS VERY GOOD AND WE LIKED THE CAR VERY MUCH. ON JUNE 16 I DROVE THE CAR ON FREEWAY FOR ABOUT 23 MILES THEN ON THE ROAD FOR ANOTHER MILE WITH COUPLE OF RED LIGHT STOPS. THEN I TURNED LEFT INTO THE PARKING LOT AND RIGHT TURN IN TO THE PARKING SPOT. AS I WAS ABOUT TO PARK I HEARD ENGINE REVVING UP , (THIS SOUND I NEVER HEARD BEFORE EVEN WHEN I STARTED THE CAR) CAR LUNGED FORWARD ON THE PARKING MEDIAN WITH GRASS (INCLINE). TO AVOID RUNNING INTO THE CAR ON THE OTHER SIDE I TURNED RIGHT, I STARTED PUMPING THE BREAK, THERE WAS A TREE AND CAR CLIPPED BARK OF THE TREE, DAMAGING FRONT AND SIDE OF THE CAR. CAR STOPPED CROSSING OVER TO THE RIGHT. IGNITION KEY 'THING' POPPED. BOTH AIR BAGS ON THE DRIVER SIDE WERE DEPLOYED, CAR STOPPED WITH TWO FLAT TIRES ON THE DRIVER SIDE. LUCKILY THERE WAS NO ON-COMING CAR IN THE PARKING LOT. IT IS MY OBSERVATION THAT SOME ERROR HAD OCCURRED FOR ENGINE TO REV UP LIKE THIS. KNEE AIR BAG DID LOT OF DAMAGE TO MY LEGS. LEFT LEG WAS BRUISED VERY HEAVILY AND SWELLED UP WHERE KNEE WAS NOT EVEN VISIBLE. THIS IS NOT TO COMPLAIN BUT TO DOCUMENT THE INCIDENCE. I WANT TO MAKE SURE IT DOES NOT HAPPEN AGAIN TO ME OR ANYONE ELSE. *TR
Jul 06, 2010
UNKNOWN OR OTHER,ENGINE
2 complaints
August 2024, while driving on a 4 lane highway at 65 mph, a warning appeared on gauge cluster saying that Electronic Stability Control and Traction Control inoperable. This caused the car to reduce power, requiring me to quickly pull over. The car continued running but I was limited on mph and gear selection (aka Limp Mode). I turned the car off, allowing the systems to reset. After driving approximately 1 miles, the same warnings appeared. Fortunately, I was within a mile from home at the time so I was able to "Limp" the car home. The next day, I checked the car again by driving in my neighborhood with the result. I had the car transported on roll back to Express Oil and Tire in Barboursville, WV as my "local" MB dealer is an hour away. They checked the car and the Engine Control Module was defective and needed replacement. The cost of the service including new MB parts and programming would be $2,495. I tried for 2 months to secure funding to fix the car to no avail. I had the car towed on roll back again but back to my house. The car has sat since then.
Nov 18, 2024
WE BROUGHT THIS VEHICLE FROM 3RD PARTY. TRANSMISSION GEAR SOUND IS COMING SO HARD. I HAVE VERY LOW MILEAGE ONLY 48K. I WEN TO DELAR, HE TOLD ME TO CHANGE THE TRANSMISSION OR CONTACT HEAD OFFICE TO RESOLVE THIS ISSUE. I NEED SOMEONE TO HELP ME FOR NEXT STEP.
Sep 15, 2016
FUEL SYSTEM, GASOLINE
2 complaints
The contact owns a 2010 Mercedes-Benz E350W. The contact stated that while driving at an undisclosed speed, she smelled a gasoline odor within the interior of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel filter flange. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 94,000.
Nov 15, 2023
THE ENGINE CEASED TO HAVE POWER AND STOPPED ON THE FREEWAY IN COMMUTE TRAFFIC. THE GAS TANK HAD MORE THAN HALF A TANK OF FUEL. THE FUEL TANK IN THIS MODEL IS UNDER THE REAR SEAT. BECAUSE THE DRIVE SHAFT AND DIFFERENTIAL ARE IN THIS AREA THE GAS TANK IS IN TWO SECTIONS BUT CONNECTED. THERE IS A PUMP IN ONE SECTION WHICH TRANSFERS FUEL TO THE OTHER SECTION WHEN THAT SECTION GETS LOW. THE PUMP FAILED AND STOPPED TRANSFERRING FUEL. THE MECHANIC HAD NEVER SEEN THIS PROBLEM. A NEW FUEL PUMP WAS ORDERED FROM MERCEDES IN LOS ANGELES AS THE CAR WAS TOO NEW TO HAVE THE PART LOCALLY. *TR
Jun 05, 2014
SUSPENSION,UNKNOWN OR OTHER
2 complaints
Rear suspension control arm bracket rusted, broken off from frame of vehicle makes a slight to moderate sound when driving or going off bumps I avoid rough surfaces, I drive at a respectable speed ,I never came across as long I owed this vehicle.
Jul 10, 2023
AIRMATIC SUSPENSION FAILURE. CAR HAS EXCESSIVE LOWERING AFTER OVERNIGHT PERIOD OF SITTING AND UNEVEN RIDE.
Feb 07, 2018
SUSPENSION,STRUCTURE
2 complaints
My rear sub frame has major corrosion and is broken on the driver side, the passenger side about to go soon. My vehicle only has 154000 miles on it.
Jul 05, 2023
Rear control arm attachment to subframe snapped off at the weld during breaking
Sep 14, 2022
SEATS
2 complaints
SEATS TORN IN SEAM FOR A WHILE . STARTED WITH A SMALL CRACK AND EVENTUALLY GREW OVER YEARS . MERCEDES NEEDS TO DO BETTER , THIS SEAMS TO BE COMMON WITH YOUR CARS
Aug 21, 2020
AT 5 YEARS MY FRONT HEATED SEATS STOPPED WORKING AND THE DRIVERS SEAT RIPPED ACROSS WHERE I THOUGHT THERE WAS A SEAM. AFTER RESEARCHING OTHER 2010 E350'S WITH MB TECH SEATS, THEY ALL APPEAR TO HAVE THE SAME PROBLEMS. I HAVE CONTACTED MBUSA MANY TIMES IN THE PAST 3 YEARS AND HAVE RECEIVED NO ANSWER OR SOLUTION. IF YOU ALSO LOOK AT ADS OF THESE VEHICLES FOR SALE BY OWNER, YOU WILL SEE THE SAME ISSUE. THE ONLY PEOPLE WHO DRIVE THIS CAR ARE; ME AND I'M 135LBS AND MY MOTHER 93LBS, SO WE ARE NOT OVER WEIGHT AND PUTTING EXTRA STRESS ON THE SEATS. THIS CAR HAS BEEN WELL MAINTAINED AND HAS ALWAYS BEEN GARAGED. WHEN PARKED IN A LOT FOR SHOPPING, SHADES ON THE WINDOWS ARE ALWAYS USED. I CAN PROVIDE PHOTOS, BUT NOT FROM THE COMPUTER I'M USING.
Apr 03, 2018
VEHICLE SPEED CONTROL
2 complaints
WHEN ACCELERATING HARD, THE CAR LOOSES ALL POWER AND GOES INTO 'LIMP MODE'. THIS IS A EXTREMELY DANGEROUS POSITION TO BE IN. IF YOU'RE ON THE HIGHWAY WITH A CEMENT WALL RIGHT NEXT TO YOU AND EVERYONE IS GOING WELL OVER 80 AND YOU LOOSE ALL POWER, YOU'RE A SITTING DUCK. THERE IS NO WAY TO MAKE IT ACROSS 4-6 LANES TO PULL OVER, TURN OFF THE CAR AND WAIT 20 SECONDS TO RESET AND START AGAIN. I HAVE SEEN MANY COMPLAINTS ON FORUMS AND MERCEDES IS DENYING THE ISSUE. IT'S A WELL KNOWN ISSUE AND NEEDS TO BE RECALLED AND FIXED. THIS ISSUE HAS BEEN GOING ON FOR 4 YEARS NOW AND NO HELP FROM MERCEDES. THIS HAS HAPPENED NUMEROUS TIMES WITH THE FIRST TIME HAPPENING IN 2015.
Apr 25, 2019
I WAS PULLING INTO A PARKING SPOT AT MY HEALTH CLUB. AS I WAS ABOUT TO STOP, MY VEHICLE SUDDENLY AND VIOLENTLY ACCELERATED GOING INTO THE CURB, UP A DIRT BERM AND OVER SOME VERY LARGE BOULDERS. I NEVER MADE IT OVER THE BERM BECAUSE THE CAR GOT LODGED ONTO OF A LARGE ROCK. WHEN IT WAS OVER, IT TOOK A COUPLE OF SECONDS, I KNOW THAT MY FOOT WAS PUSHING HARD ON MY BRAKE. HOWEVER, I DOUBT THAT WOULD HAVE STOPPED THE CAR. I WILL REPORT THIS TO MERCEDES BENZ, HAVE IT CHECKED, BUT I AM NOT OPTIMISTIC THEY WILL FIND ANYTHING WRONG. *TR
Dec 11, 2011
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Smell gasoline on driver side. Can’t fill tank up or the smell is unbearable. Gas consumption is high. Engine light is on , suspension make a lot of noise, and ticking on driver side.
Apr 14, 2025
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
The contact owns a 2010 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the low battery warning light illuminated. The vehicle was driven to a nearby parking lot. The contact parked the vehicle and opened the hood. The contact stated that upon inspecting the vehicle, the contact noticed pieces of the serpentine belt on the engine. The contact turned the vehicle off. The contact went to a nearby Auto Parts store and purchased a new serpentine belt. The contact replaced the serpentine belt, and the vehicle was driven to the residence. The contact stated that upon checking the data on the instrument panel, the contact became aware of several error messages. In addition, the contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel had seized. The contact turned off the vehicle and the steering wheel functionality returned. The contact stated that the low coolant warning light illuminated; however, the coolant level was checked and was sufficient. Additionally, the contact stated that the drive assist warning light was illuminated on the instrument panel. The vehicle was taken to two independent mechanics regarding the drive assist warning light; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 183,000.
Feb 24, 2025
SUSPENSION,SERVICE BRAKES
1 complaint
The contact owns a 2010 Mercedes-Benz E350. The contact stated while the contact's wife was driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact's wife was able to stop the vehicle from crashing into a concrete curb. The contact stated a nearby independent mechanic assisted the contact, and the vehicle was taken to the independent mechanic. The vehicle was diagnosed with a fractured brake line due to corrosion. The contact was advised to have the vehicle towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a fractured rear brake line due to corrosion. The contact was informed that the rear brake line needed to be replaced. The vehicle was not repaired. The contact stated that a year ago the rear subframe fractured due to corrosion. The contact stated that the rear subframe was repaired under an unknown recall repair. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 140,000.
Feb 18, 2025
EXTERIOR LIGHTING,LANE DEPARTURE
1 complaint
The turn signal light malfunction , when i turn the signal light to Rt. the dashboard signal light going LT. , and when turn to the lt. the dashboard signal going RT. This happen accidentally , not all the time . but when it happened it was very risky. At the same time a dashboard massage appear and reading (( Blind spot warning disabled)) First time happened to me; i pulled over , turned the engine off , turned it on again , problem resolved. First thing i did i made i search online , i found that many people are mentioning this problem . and some made a diagnosis of steering control unit malfunction . One person called the dealer , test the vehicle , and made a recall .he gave gave a phone number to call 18003676372. My son called that number and asked for this particular recall , and mb of USA denied any recall for this problem.
Jan 31, 2025
SUSPENSION,STRUCTURE,SERVICE BRAKES
1 complaint
When braking the car pulls hard off the road. inspection showed rear subframe rusted and control arms are not attached securely to frame. Unsafe to drive
Jan 01, 2025
SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Smell gasoline when tank get filled up. Engine light is on , suspension make a lot of noise , power steering pump also
Mar 07, 2024
SUSPENSION,STRUCTURE,WHEELS
1 complaint
Rear subframe corrosion and failure. Based on my queries this apparently a common issue. I am adding my report to add weight to this common issue. Vehicle is approximately 13 years old, is in good condition, and has not suffered any accidents affecting the rear subframe. Overall only minimal rust or corrosion is found during a visual inspection while on a lift. This vehicle has passed annual inspections as required by Virginia state law. The rear subframe has rusted from the inside. This corrosion was not visible from the outside, which is why it was not found in the annual inspections. Due only to this internal corrosion, the left-hand (driver) side of the rear subframe has broken loose where the rear wheel's control arm is attached. This removes one of the rear wheel's primary attachment points, making the vehicle unsafe to drive.
Sep 15, 2023
SUSPENSION,STRUCTURE,UNKNOWN OR OTHER
1 complaint
Per the technician: "the rear subframe is rusted out and the lateral strut arm is starting to break away". Because of this issue, the car unknowingly presented a safety risk to occupants and other drivers. A failure of the subframe or connected components could have resulted in a serious accident. Photos are attached. The vehicle is currently available for inspection upon request. There were no warning indicators to this issue. The issue was found only because the car was being serviced for brake pads. Mercedes Benz USA customer care said there was no recall or other warranty covering the issue and said the vehicle was outside their "good will assistance program". The vehicle is no longer able to be driven.
May 16, 2023
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
Steering wheel lock mechanism failed
Mar 18, 2023
EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
The contact owns a 2010 Mercedes-Benz E350. The contact stated that the engine was misfiring and shifted LIMP Mode. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electrical Stability Control, Engine, and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Feb 24, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
My car has this issue that when I am slowing down it will automatically shift to park and will not let me shift to drive until I turn the car off and on. When rolling to a stop, I've had a few instances where the car shifts to park and the car behind me almost hits me due to the car shifting on its own and not allowing me to proceed with the flow of traffic. This puts not only me, but the person behind me at risk. I took the car to a mechanic and he stated that there was no recall for this issue but that I should contact you (NHTSA). The mechanic stated that the component that might be failing is the electrical ignition switch, basically telling the car that there is no key in the ignition. There are no warning lights or any other indication. This has happened to me a multiple times. When this happens, since I am not at a complete stop, it shifts to park and grinds my transmission. This causes the car to abruptly stop without having my foot on the brake to warn the drivers behind me.
Sep 02, 2022
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
My family has owned this vehicle since 2013 when it was purchased from the local Mercedes dealership as certified pre-owned. In the past few years, we have had to have several of the rear brake lines replaced due to rust. The last time, we were told by the mechanic that the complete rear subframe would have to be replaced due to rust. Specifically the attachment points from the subframe to the rear suspension have completely rusted through. I contacted the dealership where the car was purchased. They stated they are aware of this issue on almost all of the cars of that period but offered no solution other than a repair of $5,000. Many of the cars of that era and class have serious rust issues but Mercedes chooses to do nothing about it. This is a serious safety issue because the entire rear suspension and brakes attach to the subframe and could come loose at any point while driving. I would like this to be repaired by the manufacturer. Thank you
Sep 01, 2022
SUSPENSION,ENGINE
1 complaint
THE AIRMATIC SUSPENSION HAS MALFUNCTIONED! THE AIR SPRINGS STARTED DEFLATING OVER NIGHT SOMETIMES JUST ON OTHER NIGHTS ALL THEM AND THEN OTHER NIGHTS NOT AT ALL NOW THEY WILL NOT INFLATE AT ALL AND IS UNDRIVABLE. ALSO THE COOLING FAN RUNS CONSTANTLY IF THE CAR IS RUNNING!
Aug 13, 2018
STEERING,AIR BAGS
1 complaint
MY CAR WAS ONLY 7 YEARS OLD AND NEEDED THE AIRBAGS REPLACE I CAN BE DRIVING MY CAR IN MY AIR BAGS TO GIVE OUT THAT IS VERY DANGEROUS I WAS AT LEAST GOING 75 MILES PER HOUR SCARED THE HELL OUT OF ME. AND THERE'S A RECALL FOR THE STEERING WHEEL OF THIS VEHICLE
Apr 24, 2018
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
THE ELECTRONIC KEY FAILS TO RECOGNIZE KEY. VEHICLE DOES NOT START, DOES NOT TURN OFF ONCE STARTED, AND TRANSMISSION SHIFTS TO PARK (P) AT SPEEDS BELOW 6MPH. THIS OCCURED WHILE DRIVING INTO DRIVEWAY AT SHOPPING CENTER, PARKING SPOT, AND MULTIPLE TIMES IN RESTRAUNT PARKING LOT. IT ALSO OCCURED AT A STOP SIGN ANS STOP LIGHT. THE START STOP ISSUE HAS BEEN OCCURING FOR AT LEAST ONE YEAR, DESPITE DEALER SERVICE AND THE SHIFT TO PARK ISSUE BEGAN A FEW WEEKS BACK.
Dec 29, 2017
STEERING,POWER TRAIN
1 complaint
WHINING SOUND FROM THE ENGINE. GETS LOUDER AS IT GOES FASTER. TOOK IT A MBZ DEALER IN LYNNWOOD WASHINGTON. THEY SAID THE CAR NEEDS A NEW TRANSMISSION. THE CAR HAS 57K MILES. DEALER SAYS ITS VERY UNUSUAL..... STEERING WHEEL WAS VERY DIFFICULT TO TURN. THIS HAPPENED WHEN TURNING THE CORNER IN A HEAVY TRAFFIC. TOOK IT TO A LOCAL MECHANIC AND HE HAD TO REPLACE A PUMP? *TR
Oct 14, 2017
ELECTRICAL SYSTEM,ENGINE
1 complaint
MY 2010 E350 CHECK ENGINE LIGHT COMES ON AND OFF BUT MOSTLY ON FOR 5 DAYS OUT OF 1 WEEK, 2 DAYS OFF. BEEN DOING THIS SINCE I GOT IT BOUGHT IT IN NOV OF 2015. I WAS TOLD BY OTHER OWNERS THAT THIS MAY COST UP TO $8/12GS TO GET IT FIX. WHY THERE WASN'T A RECALL FOR THIS? PLEASE EXPAND, ANYONE??????
Sep 21, 2017
AIR BAGS,STRUCTURE,WHEELS
1 complaint
FREEWAY CAR IN MOTION, TIRE CAME OFF TRUCK AND HIT MY CAR 2016
Mar 28, 2017
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
I BOUGHT A 2010 E350 MB IN NOVEMBER OF 2015 AS A BIRTHDAY GIFT. MY 3RD WEEK OF OWN IT THE CHECK ENGINE LIGHT CAME ON AND KEEPS GOING ON AND OFF. BROUGHT IT BACK TO THE DEALER WHERE I BOUGHT IT AND TOLD ME TO BRING IT TO MB. TURN OUT TO BE HECK ENGINE LIGHT DUE TO FAULTY CAMSHAFT ADJUSTER SOLENOID ON MERCEDES-BENZ E350. WHY IS THEIR NO RECALL ON THIS, IT COST $8,000.00 TO GET IT FIXED?
Jan 11, 2016
SEATS,UNKNOWN OR OTHER
1 complaint
THE STITCH SEAM OF THE "MB TEXTURE" OF THE DRIVER'S SEAT SPONTANEOUSLY BURST UPON MY ENTERING AND SITTING IN THE VEHICLE. THE DRIVER'S DOOR LOCK FREEZES AND HAS NOT BEEN OPERABLE VIA THE KEY REMOTE SINCE THEN.
Jul 01, 2015
VISIBILITY
1 complaint
THE INCIDENT OCCURRED ON WEDNESDAY, JANUARY 14, 2015 AT 8:00 AM EST. I WAS TRAVELING ON INDIANA HIGHWAY. THE INCIDENT OCCURRED AS I WAS LISTENING TO THE RADIO WHILE DRIVING THE SPEED LIMIT OF 70 MILES PER HOUR. AS I WAS DRIVING, ALL OF A SUDDEN THERE WAS A LOUD EXPLOSION. I SWERVED TO THE LEFT IN THE VEHICLE BECAUSE I WAS UNSURE WHAT THE EXPLOSION WAS OR CAME FROM. AS SOON AS I HEARD THE EXPLOSION, THICK PIECES OF GLASS FELL FROM THE SUNROOF. LARGE PIECES OF GLASS FELL ON THE BACK SEAT. GLASS FELL ON THE PASSENGER SIDE AS WELL AS PIECES OF GLASS FELL ON MY SHOULDERS AND ON THE DRIVER'S SIDE FLOOR. I LOOKED AROUND MY SURROUNDING TO DETERMINE WHERE THE NOISE COULD HAVE CAME FROM. THERE WAS NO INDICATION OF OUTSIDE FORCES. I WAS VERY NERVOUS, THIS NEVER HAPPENED TO ME BEFORE. I PULLED OVER AT THE NEXT EXIT AND EVALUATED MY VEHICLE. I WAS IN AMAZED BECAUSE THE SUNROOF HAD A WHOLE THE SIZE OF A BASKETBALL. I CALLED THE NEAREST MERCEDES BENZ DEALERSHIP TO SCHEDULE AN APPOINTMENT. THE ONLY APPOINTMENT THEY HAD AVAILABLE WAS FOR FRIDAY, JANUARY 16, 2015. ON FRIDAY, JANUARY 16, 2015 I TOOK MY VEHICLE TO MERCEDES BENZ AND ALSO CONTACTED HEADQUARTERS TO FILE A COMPLAINT. THIS INCIDENT WAS NOT CAUSED BY MY ACTIONS, NOR EXTERNAL FACTORS BUT THE MANUFACTURING OR DESIGN DEFECT OF THIS VEHICLE. I HAVE CONDUCTED FURTHER INVESTIGATION INTO THIS MATTER AND HAVE EVIDENCE OF OTHER MERCEDES BENZ OWNERS WHOM THIS SAME PROBLEM OCCURRED. I SPOKEN WITH MERCEDES BENZ REGIONAL MANAGER [XXX] ON JANUARY 27, 2015. SHE STATED MERCEDES BENZ WILL GIVE ME $1,000 TOWARDS THE REPAIR IF I SIGN A WAIVER NOT TO SUE. I REJECTED THIS OFFER BECAUSE THERE IS A DEFECT IN MERCEDES BENZ VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
Jan 28, 2015
STEERING,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Jan 21, 2015
SUSPENSION,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I WAS DRIVING ON THE TURNPIKE AND THANK GOD NO OTHER CARS WERE NEXT TO ME. SOMETIMES WHEN I GO OVER 50 THE CAR TENDS TO PULL IN ANOTHER DIRECTION. I TOOK IT TO GET SERVICE A WEEK AFTER I BOUGHT IT AND GOT MY CAR BACK 6MONTHS LATER. THAN THE ACCIDENT HAPPENED. THEY JUST REPLACED COMPUTER CHIP THEY SAID. THE CAR HAS NEVER DRIVEN RIGHT SINCE I BOUGHT IT. SO WHEN THE CAR DECIDED TO PULL TO THE LEFT I WAS PULLING WITH ALL MY STRENGTH TO JUST KEEP THE WHEEL STRAIGHT BUT I HAD NO CONTROL AND SPUN AROUND 5 TIMES N LANDED BACKWARDS ON THE TURNPIKE FACING ON COMING TRAFFIC. I'M SO UPSET THAT I NEVER GOT TO ENJOY THE VEHICLE IT STILL PULLS AND THE DEALERSHIP ALWAYS SAYS ITS FINE. THE CAR RATTLES. ONE DAY I WAS DRIVING N THE SEAT I WAS SITTING ON BLEW UP FOR NO REASON. THEY REPLACE ONLY THE INSIDE PARTS AND NEVER THE STITCHING ON THE SEAT SO I HAVE A RIPPED SEAT FOR SOMETHING THAT WAS NOT MY FAULT . THIS CALL IS DEF A LEMON OR SHOULD BE RECALLED. *TR
Oct 02, 2014
SUSPENSION,STRUCTURE,ENGINE
1 complaint
ANOTHER CAR MADE AN ILLEGAL U-TURN AND CAUSED ME TO T-BONE ON HIS PASSENGER SIDE. FRONT OF MY CAR HIT HIS PASSENGER SIDE AND DRAGGED HIS CAR FOR ABOUT 10 FEET. AIR BAGS ON MY CAR DID NOT DEPLOY, SAFETY SYSTEM M-BRACE IN CAR FAILED AND DID NOT CALL SOS EITHER. CAR SAFETY SYSTEM DID NOT DETECT THE CRASH AT ALL. MERCEDES BENZ DID NOT DETECT A CRASH....UPDATED 09-10-14 *BF THE CONSUMER STATED SHE RECEIVED SOFT TISSUE INJURIES TO THE NECK, SHOULDERS, AND BACK, BRUISED ELBOW, AND HEADACHES AND LOUD RINGING FOR 10 DAYS CAUSED BY THE CRASH. UPDATED 12/16/2014 *JS
Aug 25, 2014
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TWICE, RECENTLY WHILE UNDER HARD ACCELERATION OF OVERTAKING OTHER CARS THE FAULT "ESC INOPERATIVE" APPEARED ON THE DASH ALONG WITH THE WARNING LIGHTS. THIS HAPPENED ONCE DURING THE INITIATION OF AN OVERTAKING ON A TWO LANE ROAD WITH ONCOMING TRAFFIC AND ANOTHER TIME AT 75 MPH WHILE OVERTAKING ANOTHER VEHICLE ON A TWO LANE FREEWAY. IN BOTH INSTANCES, VEHICLE WAS UNDER HARD ACCELERATION, AND THE FAILURE APPEARED IMMEDIATELY. AFTER THE FAULT APPEARS, THE CAR IS SIGNIFICANTLY UNDERPOWERED AT ALL SPEEDS AND HAS DIFFICULTY ACHIEVING THE ACCELERATION NEEDED IN SUCH CONDITIONS. AT LOW SPEEDS IT IS EXTREMELY UNDERPOWERED AND HAS DIFFICULTY ACCELERATING AWAY FROM A STOP. THE PROBLEM CAN TEMPORARILY BE RESOLVED BY RESTARTING THE ENGINE. *TR
Aug 18, 2014
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
I BACKED THE CAR OUT OF THE GARAGE AT MY CONDOMINIUM BUILDING IN SARASOTA AND PLACED THE CAR IN PARK TO REMOVE SOMETHING FROM THE WINDSHIELD (I BELIEVED THE CAR WAS IN PARK -- BUT IT COULD HAVE FAILED TO ENGAGE IT OR I POSSIBLY NICKED IT ON MY WAY OUT OF THE CAR). I STARTED TO MOVE OUT OF THE CAR, WHILE MY RIGHT FOOT WAS ON THE BRAKE -- ABOUT 90% OF MY BODY WEIGHT WAS OUT OF THE CAR AND THEN I TOOK MY RIGHT FOOT OFF THE BRAKE. THE CAR STARTED TO MOVE BACKWARDS AND I WAS SANDWICHED BETWEEN THE LEFT FRONT DOOR OF THE CAR AND THE CAR ITSELF -- I DOVE TO THE GROUND TO AVOID BEING HIT BY THE DOOR, INJURING MY LEFT SIDE -- AND THEN I ROLLED ON TO MY BACK TO AVOID THE DOOR AND THEN SAW THE LEFT FRONT WHEEL HEADING FOR BOTH LEGS -- I TUCKED AND DRAGGED MY BODY AWAY -- THE CAR PASSED BY, MISSING MY TWO LEGS BY ONLY AN INCH OR TWO. THE CAR CRASHED IN TO THE FENCE OF MY CONDOMINIUM BUILDING. AFTER TALKING WITH MERCEDES BENZ USA, I LEARNED THAT THE CAR DID NOT HAVE AN AUTOMATIC PARK FEATURE -- BUT IF I HAD PURCHASED A KEYLESS GO FEATURE, THE ELECTRONIC TRANSMISSION WOULD HAVE HAD A FEATURE THAT WOULD HAVE CAUSED THE TRANSMISSION TO GO IN TO PARK AS SOON AS THE STANDING VEHICLE DOOR WAS CRACKED. NO ONE AT MY DEALER AND NO ONE AT MBUSA SERVICE KNEW THAT THIS FEATURE WAS AVAILABLE -- AND THEN ONLY IF THE BUYER HAD PURCHASED KEYLESS GO. THIS FEATURE SHOULD BE ON ALL ELECTRONIC TRANSMISSIONS FROM MB -- AT A MINIMUM, DEALERS AND PROSPECTIVE CUSTOMERS SHOULD HAVE BEEN MADE AWARE OF THIS MISSING SAFETY ITEM AND ITS AVAILABILITY AS AN EXTRA. MBUSA HAS TOLD ME THAT THIS FEATURE CANNOT BE ADDED TO MY CAR -- IT IS ONLY AVAILABLE AT THE PLANT OF MANUFACTURE. *TR
Oct 30, 2013
ELECTRICAL SYSTEM,AIR BAGS,SEATS
1 complaint
A PINT OF ORANGE JUICE SPILLED ON THE FLOOR OF THE PASSENGER SIDE BACK SEAT. IT WAS CLEANED UP, BUT APPARENTLY SOME OF THE JUICE WAS ABLE TO EVENTUALLY MAKE ITS WAY INTO THE UNPROTECTED ELECTRICAL CONNECTOR LOCATED UNDER THE PASSENGER SEAT FLOOR WELL. THIS CAUSED AN ELECTRICAL SHORT. ACTUAL BURN MARKS IN THE WIRING NEAR THE HARNESS CONNECTOR ARE CLEARLY VISIBLE. FORTUNATELY, THERE WAS NO FIRE, AND THE ONLY INDICATION OF A PROBLEM WAS THAT THE AIR BAG SERVICE LIGHT EVENTUALLY CAME ON. *TR
Nov 20, 2012
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
WHILE DRIVING AROUND A SLIGHT CURVE, (BELOW POSTED SAFE SPEED LIMIT), THE FRONT BRAKES APPLIED JERKING THE CAR FIRST ONE DIRECTION AND THEN THE OTHER. THE DASH TRACTION CONTROL LITE CAME ON MOMENTARILY AS THE EVENT TOOK PLACE. THIS EVENT HAS OCCURRED NUMEROUS TIMES IN BOTH DIRECTIONS RESULTING IN EXCESSIVE WEAR AND CHAFFING ON THE OUTER TREAD OF EACH FRONT TIRE. MERCEDES TECHNICIANS RULED THE CAR WAS REACTING ACCORDING TO DESIGN AND THE CAUSE WAS WORN TIRES (EVEN THOUGH THE TIRES STILL HAD 5/32 INCH OF TREAD LEFT. THE TIRES ARE THE ORIGINAL CONTINENTAL 245/40 R 18 TIRES THAT CAME ON THE CAR AND STILL HAVE 3/32 INCH OF TREAD ABOVE THE WEAR INDICATORS. A PROFESSIONAL TIRE DEALER INFORMED ME THAT THE TIRES WERE IN DEED WORN BUT NOT ENOUGH TO FAIL STATE INSPECTIONS. MERCEDES ALLOWED ME TO LEAVE ON THIS UN-SAFE CONDITION AND CLOSED WORK ORDER COMPLAINT! *TR
May 24, 2012
VISIBILITY,STRUCTURE
1 complaint
IN JUNE 2011, I WAS DRIVING AT ABOUT 55 MPH WHEN THE WINDSHIELD CRACKED AND BROKE ON THE PASSENGER SIDE, IN THE CORNER, ABOUT MIDWAY BETWEEN THE TOP AND THE BOTTOM. AT TIME OF THE BREAK, THERE WAS AN IMPACT SOUND, AS IF A PEBBLE HAD HIT THE WINDSHIELD, BUT I DIDN'T SEE ANY OBJECT. THE WINDSHIELD WAS REPLACED ABOUT TWO WEEKS LATER. IN OCTOBER 2011, THE WINDSHIELD BROKE AGAIN IN JUST ABOUT THE SAME SPOT ON THE WINDSHIELD, UNDER THE SAME DRIVING CONDITIONS, THIS TIME IN A DIFFERENT STATE. IT JUST SEEM LIKE AN UNLIKELY COINCIDENT. COULD THERE BE A DEFECT IN THE GLASS? *TR
Feb 05, 2012
WHEELS
1 complaint
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD POP NOISE. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS TORN APART. THE CONTACT INSTALLED THE SPARE TIRE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THERE WAS A LARGE HOLE IN THE REAR PASSENGER SIDE WHEEL; THE WHEEL AND TIRE WERE REPLACED. THE FAILURE MILEAGE WAS 1,697 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,900.
Dec 27, 2010
EXTERIOR LIGHTING
1 complaint
RIGHT TURN SIGNAL LIGHT EXPLODED IN RAIN , GLASS CRACKED AND WAS VERY HOT TO TOUCH. PLASTIC CASING WAS TOTALLY DESTROYED. *TR
Nov 05, 2010
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
THE TURN SIGNAL LEVER AND CRUISE CONTROL LEVER ARE TOO CLOSE TOGETHER AND DANGEROUS. ACTIVATED CRUISE CONTROL TOO MANY TIMES IN ERROR. NOT GOOD ENGINEERING. TO CORRECT IT THEY CAN TAKE OUT THE CURRENT CRUISE LEVER AND PUT IN A SHOT STUBBY ONE OR EXTEND THE TURN SIGNAL LEVER WHICH WOULD BE HARDER AS IT CONTROLS THE W/S WIPERS ALSO. IT CAN BE CORRECTED AND NEEDS IMMEDIATE ATTENTION. GOING TO RESULT IN A SERIOUS PROBLEM FROM ACCIDENTS. NEEDS IMMEDIATE ATTENTION!!!!RECALL NECESSARY. WHEN IT HAPPENS CAR SPEEDS UP!!!!!!!!!!!!! *TR
Dec 14, 2009
ENGINE AND ENGINE COOLING
1 complaint
THIS COMPLAINT IS FOR A 2010 BMW 535I XDRIVE. I WENT INTO THE GARAGE TO START MY CAR THIS MORNING WEDNESDAY, 10/28/09 AND THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING. I MOVED THE CAR OUT OF THE GARAGE AND SHUT OFF THE ENGINE TO SEE IF IT WOULD RESET, I STARTED THE CAR UP AGAIN AND THE CHECK ENGINE LIGHT WAS STILL ON AND THE CAR CONTINUED SHAKING, I DROVE THE CAR ABOUT 50FT TO SEE IF IT WOULD STOP SHAKING AND LIGHT WOULD GO OUT BUT IT DID NOT. I DROVE THE CAR BACK INTO THE GARAGE AND WAITED ABOUT A 1/2 HOUR TO TRY IT AGAIN IT WAS THE SAME PROBLEM. I CONTACTED THE SERVICE DEPARTMENT WHOM ADVISED ME TO CONTACT ROADSIDE ASSISTANCE TO HAVE THE CAR TOWED IN BECAUSE IT SHOULD NOT BE DRIVEN. I HAD THE CAR TOWED TO OPEN ROAD BMW WHERE I HAD PURCHASED THE CAR FROM TWO (2) MONTHS AGO. I SPOKE WITH THE SERVICE ADVISOR AND ASKED HAD ANYONE ELSE EXPERIENCED THIS PROBLEM HE SAID YES ON THE 2009 AND 2010 MODELS IT SEEMS TO BE THE FUEL PUMP. THERE SEEMS TO HAVE BEEN A PROBLEM WITH THEM, BUT ONCE THEY HAVE BEEN REPLACED THAT SEEMS TO HAVE FIXED THE PROBLEM. I AM WAITING TO HEAR BACK FROM THE SERVICE DEPARTMENT. *TR
Oct 28, 2009
Frequently Asked Questions
How many problems does the 2010 MERCEDES-BENZ E-Class have?
The 2010 MERCEDES-BENZ E-Class currently has 253 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2010 MERCEDES-BENZ E-Class?
The most common problems reported for the 2010 MERCEDES-BENZ E-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2010 MERCEDES-BENZ E-Class problem data come from?
All problem and complaint data for the 2010 MERCEDES-BENZ E-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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