2013 MERCEDES-BENZ E-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
182
Complaints Reported
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Complaints by Component
AIR BAGS
53 complaints
The contact owns a 2013 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 17V017000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the recall notification stated mobile repair service was available however, the contact was declined the mobile repair service. The contact stated that she had been attempting to have the recall repair completed for almost a year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Sep 10, 2024
JAN 18,2019 MANUFACTURER RECALL NUMBER2019010001 NHTSA RECALL NUMBER19V010 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE MERCEDES BENZ ALERTED ME OF THE PROBLEM 2 YEARS AGO AND HAS DONE NOTHING TO RESOLVE THE ISSUE NOR PROVIDED THE TIMING TO DO SO. I OWN A LUXURY, VERY EXPENSIVE MODEL. PER THE RECALL, THE FAULTY AIR BAG IS DANGEROUS. IT STATED THAT: ' UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' I DO NOT FEEL SAFE DRIVING MY CAR. THIS IS A MAJOR PROBLEM AND IT IS THEIR OBLIGATION TO CORRECT A DEFECT THAT IS A MAJOR SAFETY ISSUE. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG. PLEASE ADVISE HOW I CAN RESOLVE THIS ISSUE AND HAVE THE NECESSARY REPAIR COMPLETED NOW. I CANNOT WAI ANY LONGER, OTHER WISE, I WILL SEEK LEGAL DAMAGES. I WOULD PREFER A FASTER WAY TO RESOLVE THIS RATHER THAN GOING TO COURT.
Apr 04, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT INFORMED MERCEDES-BENZ OF LOUISVILLE (2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245) AND THE MANUFACTURER OF THE RECALL NOTIFICATION AND WAS INFORMED THAT THE VIN WAS PENDING THOUGH THE PARTS WERE AVAILABLE, BUT THE RECALL REPAIR COULD NOT BE PERFORMED UNTIL THE PENDING STATUS WAS RELEASED ON THE VIN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mar 19, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF NORTH OLMSTED (28450 LORAIN RD, NORTH OLMSTED, OH 44070) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
Jan 22, 2021
2013 MERCEDES BENZ E. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Jan 11, 2021
+ 48 more complaints for this component
SERVICE BRAKES
19 complaints
rear brake lines corroded and leaking, making the car disabled
Aug 07, 2025
Excessive corrosion on rear brake lines. I've never had to replace brake lines on car before. The cost is almost $5,000 out of pocket and I believe this due to low quality products used to manufacture the original brake lines. I believe there should be an investigation into the brake lines as there could be serious injury if they fail.
Mar 27, 2025
Rear subframe recall and brake lines. I am very disappointed and frustrated right now. 2013 e350 has completely corroded brake lines on an otherwise relatively rust free car. The vehicle is due to get the rear subframe replaced as part of the warranty extension. The brake lines are not covered and are 4,000 dollar additional fee to replace. I can’t get the work done anywhere else for cheaper because the rear subframe needs to be dropped in order to do the brake lines, making it cost prohibitive to have the subframe and brake lines done at different shops. Something is wrong with the brake lines they used when building this car. I’ve owned cars with 10x more rust and perfectly in tact brake lines. Frames rot away before I see brake lines this bad. They should have extended the warranty to the brake lines and I hope they do so I can get reimbursed in the future.
Mar 19, 2025
Rusted brake lines after Sunframe rust. All E350 models are experiencing this issue with the rear brake lines and the dealership is charging upwards of $4300 to replace even when the subframe is already removed from the vehicle due to subframe issues
Dec 10, 2024
Rear brake lines rusted and replaced. Had taken to dealer to replace rusted rear subframe for which Mercedes had covered under an extended warranty. During this repair dealer noted that the brake lines were rusted and should be replaced. This was not covered by Mercedes.
Aug 15, 2024
+ 14 more complaints for this component
ENGINE
9 complaints
The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the check engine warning light illuminated. The vehicle had been taken to the local dealer an hour before the failure and was diagnosed that the engine was consuming an excessive amount of oil. Additionally, the contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer had concealed the condition of the vehicle. The manufacturer was not notified of the failure. The failure mileage was 141,499.
Jul 09, 2021
I AM REPORTING A FINDING ON MY ENGINE (M276) THAT IS THE SAME RELATED TO OTHER MERCEDES ENGINE MODELS M272 AND M273. RECENTLY, I DISCOVERED OIL IN ALL FOUR (4) ENGINE CAMSHAFT SOLENOID (P/N 276-156-07-90) CONNECTORS AND THE WIRE HARNESS PLUG. THIS IS THE SAME PROBLEM AS DESCRIBED IN MERCEDES BENZ CAMPAIGN NO. 2012070002, DATED SEPTEMBER 2012. THERE SHOULD NOT BE ANY MIGRATION OF OIL BEYOND THE HOUSING OF THE CAMSHAFT SOLENOID. THIS IS A DESIGN DEFECT AND THE SAFETY CONCERN IS THAT IF LEFT UNCORRECTED CAN CAUSE STOPPAGE OF THE ENGINE.
Apr 21, 2020
I HAVE SHOWN THE CAR TO DEALER AND THEY SAY I HAVE PPAY $4000 FOR REPALCEMENT OF CHAIN TENSIONER. THE SAME TIME FOR SECOND OPENION I SHOWED THE CAR TO ANOTHER EXPERT, THEY SAY THAT IF THE TENSIONER WAS BAD ENGINE LIGHT WILL APEAR AND CAR WILL NOT RUN. THE CAR DOES HAVE 100000 MILES POWER TRAIN WARRANTY AND MY CAR SERVICES AT DEALERSHIP SINCE I BOUGHT IT.WHEN I START THE VEHICLE IT SOUND LIKE SOME PARTS SOUND HITTING BODY OF ENGINE. ALSO THEY SAY THAT THIS CAR COME WITH HYDROLIC PUMP PUSHES OIL TO TOP OF ENGINE MAY BE THE PROBLEM. BUT THEY WANT TO CHARGE ME $4000.
Apr 09, 2019
CAR: 2013 MERCEDES-BENZ E-350 4-DOOR V6 SEDAN WITH SPORTS PACKAGE, 28,000 MILES. INCIDENT: VEHICLE WAS ACCELERATING FROM 25 MPH ON RAMP TO ENTER FREEWAY. BEFORE REACHING FREEWAY SPEED OF 65 MPH, CAR BEGAN TO MAKE LOUD NOISES FROM THE FRONT AND VIBRATE VIOLENTLY. ACCELERATING MADE IT WORSE. AT 35-40 MPH, DRIVER DECIDED TO EASE BACK TO 25-30, TURN ON HAZARD LIGHTS, AND TAKE NEXT EXIT. CAR WAS TOWED TO MERCEDES-BENZ DEALERSHIP FOR DIAGNOSIS AND SERVICING. DIAGNOSIS FROM DEALERSHIP: "CAR HAS A BAD CYLINDER HEAD THAT NEEDS TO BE REPLACED. CYLINDER HEAD #3 IS THE BAD ONE. THIS IS ALSO CAUSING THE MISFIRING OF CYLINDER #1 AND #2." SERVICE REQUEST: "R/S CYLINDER HEAD COMPLETE COOLANT GASKETS EST HOLE JOB PARTS". OVER $11,000 PARTS AND LABOR. COMMENTS: CAR HAD VERY RECENTLY BEEN SERVICED AS PER RECOMMENDED MAINTENANCE SCHEDULE BY SAME DEALERSHIP. EVEN THOUGH I AM SECOND OWNER AND BOUGHT CAR FROM A TOYOTA DEALERSHIP, MBUSA CONFIRMED THAT THE CAR HAD BEEN SERVICED AS PER SCHEDULE FROM THE BEGINNING, AND THERE WAS NO HISTORY OF MECHANICAL FAILURE. THIRD-PARTY MECHANICS HAVE NEVER HEARD OF A 2013 MB E-CLASS WITH ONLY 28,000 MILES SUFFERING FROM THIS KIND OF ENGINE PROBLEM UNLESS IT MISSED SERVICING ALONG THE WAY.
Mar 03, 2017
"TAKATA RECALL" ON NUMEROUS OCCASIONS WHEN I TRAVEL BACK HOME FROM WORK (DRIVING 85+MILES), I HEAR THIS BUBBLING SOUND COMING FROM THE ENGINE. I TOOK IT TO THE DEALER BUT THEY COULDN'T DUPLICATE THE PROBLEM. I TOLD THEM TO DRIVE ON THE FREEWAY AT HIGH SPEED AND THEN PARK THE CAR AND TURN OFF AND YOU SHOULD HEAR THE SOUND. IT SOUNDS AS THO SOMETHING IS BOILING. DEALER CLAIM THEY COULDN'T DUPLICATE THE PROBLEM BUT I'M AFRAID THAT ONE DAY SOMETHING WILL BURST AND I GET SCULLED.
Mar 03, 2017
+ 4 more complaints for this component
STRUCTURE,SERVICE BRAKES
6 complaints
I took car to dealer to have subframe repaired due to rust and the brake lines are rusted as well due to this issue and i am being charged for the brake lines.
Sep 24, 2025
The brake lines leaked fluid brakes started failing. Brought to a repair garage. Advised that subframe is cracked and completely corroded. Mercedes is covering the subframe but not the inferior brake lines which are failing.
Nov 05, 2024
Brake line corrosion and rear subframe corrosion
Nov 05, 2024
The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving approximately 10 MPH, the brake pedal was depressed; however, the vehicle failed to respond, and the vehicle veered into another lane. Additionally, while her son was driving at high speeds, he detected a shimmy in the front end. While approaching a stop, the brake pedal was depressed; however, the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rear subframe needed to be replaced. The vehicle was repaired under warranty. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 30,000.
Jun 08, 2023
Rear frame and brake line damage due to rust and corrosion Problems identified by euro Motorcars Devon (car dealer) Car will not pass safety inspection Outside manufacturer warranty considerations Outside extended warranty considerations
Sep 07, 2022
+ 1 more complaint for this component
STRUCTURE
6 complaints
Rusted, corroded subframe. Diagnosed by dealer as unsafe to drive upon 70K service visit.
Jul 10, 2023
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while the vehicle was being State Inspected, the vehicle failed due to a rusted subframe. The contact stated while driving 65 MPH, there was sway coming from the rear-end of the vehicle. There was also a slight vibration coming from the vehicle. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
Jan 09, 2023
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at various speeds, after depressing the brake pedal, the vehicle was jerking and steering to the left independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear subframe needed to be replaced. The vehicle remained at the independent mechanic awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 181,000. The contact stated that the rusty subframe was so bad that if a piece had broken off it could have punctured the gas tank. The contact paid for the repairs necessary to fix the issues.
Nov 14, 2022
Subframe is rusting and will cause structural failure. If failure happens car stability will be compromised and therefore cause an accident. Detected and confirmed by independent service center. Not inspected by dealer or ins. No warnings triggered since system not set up for that detection. Part in such high demand that there is a 10 mo wait via several dealer parts depts.
Nov 13, 2022
Upon routine maintenance visit to manufacturer dealer, was told that rear subframe assembly was corroded and could fail. Took vehicle to other local manufacturer dealer and they confirmed the same. Was able to catch the issue before incident, but was told subframe failure was imminent.
Sep 14, 2022
+ 1 more complaint for this component
STEERING
5 complaints
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the vehicle. Additionally, the contact stated that the power steering function was inoperable, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a fractured steering box. The contact was informed that the steering box needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair were on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
Mar 05, 2024
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED WHEN HER SPOUSE DROVE HER VEHICLE THE STEERING WHEEL WAS ADJUSTED TO HIS DESIRED POSITION AND AFTER SEVERAL ATTEMPTS THE CONTACT NOTICED THE WHEEL WAS REMAINED IN THE LAST POSITION. THE VEHICLE WAS TAKEN TO CROWN EUROCARS MERCEDES-BENZ LOCATED AT (8302 US HWY 19 N, PINELLAS PARK, FL 33781) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A STEERING MECHANISM MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. THE VIN WAS INVALID.
Mar 19, 2020
THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN (TILT FEATURE) HAS BECOMES INOPERABLE (THE TELESCOPIC ADJUSTMENT FEATURE STILL WORKS). THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS FIRST NOTICED UPON STARTING THE CAR AT WORK THAT THE STEERING WHEEL REMAINED IN THE UP POSITION (ENTRY/EXIT). THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM THAT IMPACTS MULTIPLE MODELS AND MODEL YEARS. MY FRIEND'S 2013 C250 ALSO HAD THIS PROBLEM, BUT WAS REPAIRED UNDER A RECALL / TSB. THE BROKEN PART IS INEXPENSIVE, BUT THE LABOR REQUIRES REMOVAL OF THE LOWER DRIVER'S DASH COMPONENTS, WHICH CAN BE COSTLY.
Dec 29, 2019
THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN HAS BECOME INOPERABLE. HOWEVER THE IN & OUT ADJUSTMENT STILL WORKS. THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS NOTICED WHILE DRIVING THAT THE STEERING WHEEL WAS NOT IN THE PROPER/COMFORTABLE POSITION. I HAVE GONE ONLINE AND THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM IN MERCEDES BENZ AUTOMOBILES. SAFE ADJUSTMENT IS IMPOSSIBLE. VEHICLE STATIONARY.
Jun 07, 2017
THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN BECOMES INOPERABLE. HOWEVER THE IN & OUT ADJUSTMENT STILL WORKS. THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS NOTICED WHILE DRIVING THAT THE STEERING WHEEL WAS NOT IN THE PROPER/COMFORTABLE POSITION. I HAVE GONE ONLINE AND THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM. A PLASTIC PART CALLED THE COUPLING COLLAR, PART #A203 462 06 78 BREAKS AND RENDERS THE UP AND DOWN ADJUSTMENT IMPOSSIBLE. FROM WHAT I HAVE READ THIS COVERS MULTIPLE MODELS AND MODEL YEARS.
Dec 15, 2015
WHEELS
5 complaints
The component that failed was the front passenger wheel. The safety of others were not affected, however, because of the nature of the incident, the vehicle had to come to a stop in the middle of the highway and then the driver, my husband, was able to pull the car over to the shoulder. My husband originally thought he had a flat because the car was hard to steer, but upon further investigation after removing the front passenger tire/wheel, he noticed that the wheel had a large crack that had broken away from part of the tire. No warning indicator lights appeared on the dashboard before or during the incident.
Jul 28, 2021
I FIRST HAD A TIRE BLOW-UP IN A MINOR POTHOLE. GOT IT REPAIRED AT THE DEALERSHIP. HOWEVER, RECENTLY I HIT ANOTHER MINOR POTHOLE IN NEW JERSEY, AND THIS TIME, THE RIM OF THE WHEEL CRACKED! THIS TIME I WAS ON THE HIGHWAY WITH MY CHILD IN THE CAR SEAT, AND COULD HAVE GOTTEN INTO A MAJOR ACCIDENT. I DO NOT THINK THE SO CALLED "HIGH PERFORMANCE" WHEELS ARE MEANT FOR THE US ROADS. THE MATERIAL SEEMS SUB-STANDARD. I HAVE COMPLAINED TO MERCEDES, BUT THE REP DID NOT SEEM TO CARE OR SHOW ANY CONCERN. I HAVE KEPT THE DAMAGED RIM WITH ME IF YOU'D LIKE TO SEE. SENDING PICTURES ALSO. THANKS.
Aug 04, 2016
AS I DROVE ONTO A FREEWAY ONRAMP, MY RIGHT FRONT TIRE HIT A POTHOLE, CAUSING THE TIRE TO BLOW OUT AND LOSE ALL AIR RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. THIS IS THE SECOND INCIDENT WHEREBY THIS CAR HAS HIT A POTHOLE AND TIRE DAMAGE RESULTED. THE FIRST INCIDENT IN FEBRUARY 2014 WITH ONLY ABOUT 5,500 MILES ON IT, RESULTED IN 2 TIRES BEING BLOWN OUT ON THE LEFT SIDE OF THE VEHICLE, AGAIN RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. IN BOTH INSTANCES, THE CAR WAS BEING DRIVEN AT APPROXIMATELY 20 TO 30 MPH. THERE IS EITHER A DEFECT IN THE TIRES AND/OR THEY ARE NOT COMPATIBLE WITH THE CAR. I HAVE NEVER EXPERIENCED A TIRE BLOW OUT IN ANY OTHER VEHICLE IN OVER 45 YEARS OF DRIVING EXPERIENCE WITH MANY DIFFERENT VEHICLES.
Jun 29, 2015
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. WHILE DRIVING 70 MPH, THE RIMS WOULD COME OUT OF SHAPE AND DEFORM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
May 28, 2015
TIRE BLEW OUT FOR NO APPARENT REASON. THIS IS THE FOURTH TIME IT HAS HAPPENED SINCE I HAVE OWNED THIS VEHICLE. *TR
Apr 10, 2015
VEHICLE SPEED CONTROL
5 complaints
WHILE PARALLEL PARKING IN FRONT OF A SMALL RESTAURANT IN A LARGE NORTH TEXAS CITY THE VEHICLE QUICKLY ACCELERATED BACKWARDS AT A HIGH SPEED BACKWARDS, CLIMBING OVER A SIDEWALK CURB AN THEN CLIMBED OVER A NEARLY 3 FOOT HIGH RETAINING WALL. THE REAR END OF THE CAR RESTED ON TOP OF THE RETAINING WALL. IF THE RETAINING WALL BETWEEN THE SIDE WALK AND THE RESTAURANT HAD NOT STOPPED THE VEHICLE IT WOULD HAVE LIKELY CONTINUED TO PICK UP SPEED AND GONE THROUGH THE RESTAURANT. MAY HAVE BEEN THE CRUISE CONTROL MECHANISM OR RELATED ACCELERATION SYSTEM.
Jan 15, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND NECK, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED, BUT NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,700.
May 31, 2016
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. WHILE DRIVING INTO THE GARAGE AT A LOW SPEED, THE VEHICLE UNINTENDEDLY ACCELERATED AND CRASHED INTO THE GARAGE DOOR. THE FRONT DRIVER SIDE AND FOOT AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUFFERED MINOR BRUISES TO ARM, CHEST, AND NECK. ALSO, SUFFERED SEVERE PAIN TO CHEST WALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,043. ...UPDATED 04/19/16 *BF *TR
Mar 18, 2016
MY 2013 MERCEDES E350 W4 EXHIBITED VERY HIGH ENGINE REVVING FOLLOWED BY HIGH ACCELERATION WHICH COULD ONLY BE CONTROLLED BY ACTIVATING THE PARKING BRAKE. THIS IS THE SECOND DANGEROUS INCIDENT THAT HAS OCCURRED WITH THIS CAR. *TR
May 12, 2014
CAR ACCELERATES SUDDENLY IN SPITE OF FOOT ON BRAKE. AT TIMES FOOT WAS PUT LIGHTLY ON THE GAS AND CAR SUDDENLY ACCELERATED. THESE INCIDENTS HAPPENED AT LEAST 3 TIMES. *TR
Mar 18, 2014
FUEL/PROPULSION SYSTEM
4 complaints
I am the owner of a 2013 Mercedes-Benz E350 and am writing to formally express my concern regarding a persistent fuel leak issue I have experienced with my vehicle. Over the past months, I have spent more than $4,000 attempting to address this problem. Repairs have included the replacement of the fuel canister and the fuel pump. Despite these efforts, the vehicle continues to leak fuel from the area near the rear right tire, both when the vehicle is in motion and when it is parked. This issue presents a significant safety risk, not only to myself but to others on the road. I am aware that there is an existing recall for the 2014 E350 model related to similar fuel leakage problems. Given the similarities in design and the nature of the defect, I strongly urge Mercedes-Benz to investigate this matter and consider extending the recall to include the 2013 E350 models as well. I believe this is a critical safety matter that warrants immediate attention to prevent any potential accidents or hazards. Thank you for your time and consideration. I look forward to your response and to a resolution that prioritizes customer safety.
Jul 16, 2025
Gas smell from left rear of vehicle wheel well. As fuel smell inside of car
Dec 25, 2021
I smell gas in the garage after I fill up my vehicle. I do not over-fill the tank, I remove the gas filler nozzle when it turns off automatically. I feel this is an unsafe condition. I have not yet taken the vehicle to a dealer to investigate this problem. According to my research, this vehicle model has a history of this same complaint in earlier models and was repaired by the dealers no charge through model years 2009. The condition has obviously not been remedied after this defect was discovered.
Aug 21, 2021
FUEL LEAKING FROM RIGHT REAR AREA - WHEN CAR IS FILLED UP - I STOPPED WHEN PUMP CLICKED OFF - DID NOT OVERFILL - YOU HAD A EXTENSION OF WARRANTY ON MERCEDES UP TO 2009 BUT THIS 2013 HAS THE SAME PROBLEM ITS UNDER THE REAR SEAT PASSENGER SIDE - RIGHT WHERE A CAR SEAT WOULD BE FOR A KID - SOMEONE IS GOING TO GET KILLED BY THIS. THIS SHOULD BE A MANDATORY SAFETY RECALL !! 2013 SHOULD BE INCLUDED IN THE EXTENTION BIG PROBLEM WE BOUGHT THIS CAR USED AND 1ST TIME WE FILLED IT UP
Jun 12, 2017
UNKNOWN OR OTHER
4 complaints
I don’t know why your system is stating that there is not a recall there definitely is a recall in 2023. They recalled the subframe with the extended warranty covering it because it’s been corroded and nearly dropped out of the bottom of my car. I only found out that it was so rusted and corroded by taking it to an auto mechanic because my brakes spongy and my brake light came on, so I took it in automatically to get looked at, and the mechanic said that I needed two rear brake lines, and then proceeded to tell me about the corrosion all around my subframe which needed to be replaced, which is under warranty however, my question is why is the brake lines not covered when I’ve been reading numerous complaints about the corrosion of it and yet they still have not put an extended warranty to cover that Which they should do now before a definite recall is set in place with all of the complaints coming in. I’m very upset because now Mercedes is telling me that another $3000 job. I do not have an additional $3000 for this to get fixed so I ask you, how can I get some help here?
Oct 14, 2024
Rotting Subframe prematurely
Oct 25, 2023
TAKATA RECALL THE HANDLE ON THE SEAT HAVE SILVER SHARP MATERIAL THAT PEELED OFF AND SO SHARP IT CUTS YOUR HAND MY SON FRIEND HAVE ALL CUT OUR HAND MY SON HAD TO GO TO THE EMERGENCY ROOM. THIS SAME MATERIAL IS IN DIFFERENT MODELS OF MERCEDES IT'S IN THE R350 MODEL IT CUTSCENES FRIEND HAND ON THE STIRRING WHEEL. THE CARS WAS STANDING STILL PARKED
Dec 27, 2018
AT A DEAD STOP ON A RED LIGHT THE CAR STARTED ACCELERATING BY ITSELF FORCING ME TO STEP ON THE BRAKES WITH A GREAT AMOUNT OF FORCE, IT HAPPEN SO UNEXPECTEDLY THAT I DIN'T KNOW WHAT WAS GOING ON. THE CAR ACCELERATED ITSELF THREE OR FOUR TIMES UNTIL I WAS ABLE TO PUT IT ON NEUTRAL VERY UNEASY AND SCARY SITUATION TO FIND YOUR SELF IN.
Mar 03, 2018
POWER TRAIN
4 complaints
When driving on a highway, heard a clunk and lost all power. Not much traffic and was able to pulled over to side of road. Mechanic reported that front drive shaft failed. Not sure of exact details but could have involved the bolts in the driveshaft shearing off. Apologies for the late report, did not know owners could make these reports.
Aug 18, 2023
The contact owns a 2013 Mercedes-Benz E350. The contact stated that after starting the vehicle, the shift lever would not operate, and the vehicle could not be shifted into gear to be driven. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted regarding the failure. The failure mileage was 45,000.
Jan 03, 2022
The transmission shifts hard, with cluck. This is a know problem, according to the Mercedes service manager. My question is why hasn't the manufacturer been made to recall or at least repair it at NO cost to the owner? This is a expensive repair.
Dec 02, 2021
MY CAR WAS PARKED IN OUR GARAGE WHICH IS LEVEL. MY SON AND I GOT INTO THE CAR, AND I ATTEMPTED TO PUT THE CAR IN REVERSE TO LEAVE. AFTER SEVERAL ATTEMPTS, THE CAR WOULD NOT GO INTO GEAR. WITH THE CAR STILL PARKED IN THE GARAGE AND WITH THE ENGINE OFF, MY SON AND I EXITED THE CAR, AND I WENT INSIDE THE HOUSE TO GET THE KEYS TO ANOTHER CAR. ABOUT 10 MINUTES LATER WHEN MY SON AND I WERE IN THE OTHER CAR (PARKED ON THE STREET) GETTING READY TO LEAVE, WE SAW MY CAR, WITH NO ONE IN THE CAR, EXIT THE GARAGE AND GO DOWN MY DRIVEWAY AND INTO THE PLANTS AND ROCKS IN MY FRONT YARD.
Dec 20, 2016
ELECTRICAL SYSTEM
4 complaints
While driving, car suddenly goes to park, and stops , I was rear ended because of the sudden stop. When approaching red light, as soon as I start slowing down, it would without warning change gear to Park and would stop. In a heavy traffic, as soon as I started slowing down would go straight to Park and stop on the middle of highway. Mercedes Benz is aware of this problem, since they issued a bulletin for EIS ( Electronic ignition switch)
Jan 13, 2023
ENGINE WILL NOT COME OUT OF PARK WITH OUT TURNING VEHICLE ON AND OFF A FEW TIMES. THIS HAS HAPPENED OVER THE LAST FEW MONTHS.
Jan 16, 2020
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E330. WHILE DRIVING APPROXIMATELY 10 MPH, THE "VEHICLE INOPERATIVE, SEE OWNER'S MANUAL" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, AFTER DRIVING A SHORT DISTANCE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF WILMINGTON (LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805, (302) 995-2211) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO PROVIDE A DEFINITE CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE MAY BE NECESSARY TO PREVENT THE FAILURE FROM RECURRING. THE VEHICLE WAS NOT REPAIRED AND THE SOFTWARE UPDATE STILL HAD NOT BEEN PERFORMED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.
Jul 29, 2019
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. WHILE DRIVING 5 MPH, ALL THE ELECTRICAL FUNCTIONS FAILED IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.
Sep 21, 2015
SUSPENSION
4 complaints
I took my vehicle to Sun Mercedes for a Pennsylvania safety inspection on 14 Dec 2022. I was approached by the service representative that my vehicle failed inspection. There is a rust hole in the left rear sub-frame. He indicated this is common to Mercedes vehicles of my type/years. The location of rust is common and appears to stat from inside the frame. I saw many similar cases in my research. Also read that Mercedes covers the costs in some of the cases, specifically in United Kingdom and other countries. Here is ink to service video: http://smcipa.mkvwa43.com/p/thwROZ.html
Dec 19, 2022
My rear subframe is rotting out. This was found at a Mercedes dealer while they were performing a normal scheduled service. They quoted a price to replace the subframe at $3400. It has chewed up my right rear tire and they suggested I replace all four tires at a cost of $1275
Jun 23, 2022
Brought car in for routine PA inspection and was told the rear subframe is beginning corrode and will eventually need to be replaced soon as it will not pass inspection. This is a known Mercedes Benz issue and yet there has no recall to date. Could potentially lead to a fatal car accident as the corrosion is not obvious.
May 12, 2022
DESPITE ALL ATTEMPTS, I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE THE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 145,000 MILES. I NEED TO REPLACE FRONT SHOCKS/STRUTS. I NEED THE GROUND CLEARANCE SPEC IN ORDER TO DETERMINE WHETHER TO REPLACE FRONT SPRINGS AT THE SAME TIME. GROUND CLEARANCE IS COMMONLY PUBLISHED AS PART OF TECHNICAL SPECIFICATIONS FOR ALL OTHER CARS. THIS IS THE FIRST CAR I HAVE OWNED FOR WHICH THE GROUND CLEARANCE SPECIFICATION IS NEITHER PUBLISHED NOR AVAILABLE THROUGH OTHER MEANS FROM THE MANUFACTURER. MBUSA FIRST DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. THEN THEY SAID THAT THEY DID NOT HAVE ACCESS TO THIS SPECIFICATION AND THEY COULDN'T HELP. NEXT, I REACHED OUT TO THE MERCEDES CUSTOMER ASSISTANCE CENTER IN EUROPE. BUT THEY COULDN'T FIND THE SPECIFICATION EITHER. FINALLY, I RECEIVED A PHONE CALL FROM MERCEDES-BENZ USA CUSTOMER ASSISTANCE CENTER. THEY GAVE ME A GROUND CLEARANCE SPECIFICATION THAT IS FAR LOWER THAN THE CLEARANCE ON MY CAR. FOR HIGH-MILEAGE CARS, THE GROUND CLEARANCE SHOULD BE LOWER THAN SPEC, NOT HIGHER. WHEN I STATED THIS, THEY GAVE ME A DIFFERENT HIGHER NUMBER. BOTTOMLINE - UNLESS I HAVE THE TRUE GROUND CLEARANCE SPECIFICATION FOR MY CAR, I CAN'T DETERMINE WHETHER MY CAR'S SUSPENSION IS IN GOOD HEALTH. A TIRED, SAGGING, SUSPENSION COULD LEAD TO SAFETY ISSUES. ON A RELATED NOTE, MERCEDES-BENZ HAS ZERO STOCK WORLDWIDE FOR THE FRONT SPRINGS FOR MY 2013 VEHICLE. THIS IS UNACCEPTABLE FOR A CAR THAT IS ONLY 6 YEARS OLD.
Apr 29, 2019
FUEL SYSTEM, GASOLINE
3 complaints
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at various speeds, there was an abnormal fuel odor entering the cabin of the vehicle. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the fuel line needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Jul 14, 2025
The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving 45 MPH, there was an abnormal fuel odor inside the vehicle. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, the fuel odor was present on the outside of the vehicle. The contact did not see fuel leaking underneath the vehicle. The contact took the vehicle to an independent mechanic and after removing the rear seats from the vehicle, the mechanic became aware of a fuel leak inside the vehicle. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline) however, the VIN was not included. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000.
Jul 06, 2022
The contact owns a 2013 Mercedes-Benz E350. The contact stated while entering the vehicle, she noticed the smell of gasoline. The contact started the vehicle with no issues however, the gasoline odor was still in the vehicle. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic to be diagnosed. The mechanic determined that the fuel lines running underneath the rear passenger’s seat were leaking and needed to be replaced. The independent mechanic referred the contact to an authorized dealer. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000. The VIN was unavailable.
May 20, 2022
SUSPENSION,SERVICE BRAKES
3 complaints
There was already a recall for my rear subframe that I am now getting done due to rust corroding the metal structure. However, upon the dealers inspection the corrosion is also present on the rear brake lines which cause a safety concern and are charging $4000 to replace the brake lines aside from the warranty repair. It poses a safety hazard if the lines were to fail and have heard of others having the same issue along with rotted rear subframes.
Feb 25, 2025
We have been told by our Mercedes Auto Repair shop and subsequently confirmed by two additional auto repair shops, that our rear sub frame has deteriorated and that the steel brakes lines are also rusting creating a very dangerous situation. We were warned to drive straight home and not to drive it again. We have also been told that this is a "known" problem with Mercedes C and E class cars and that the sub frame deteriorates from the inside out and has nothing to do with salt on the roads or snow or ice. Had we not brought it in for the usual oil change and check up we could have been killed. We understand that there are recalls in the UK, Canada, Ireland, and other countries but not in the US. The repair is $7,000.00+ and the wait for the part is approximately 6 months. Why is there no recall in the US? We have read numerous reports on the Menz World Forum with the same issue. I would like to file a complaint as someone could be killed and Mercedes is not addressing this hazardous issue. Does someone have to die before it is recalled?
Nov 01, 2022
1- NEW COMPLETE BRAKE JOBS DONE BY MERCEDES DEALER BUT THE SHUDDER ALWAYS THERE. TOOK THEM TO MERCEDES DEALER AGAIN FOR INSPECTION AND PAID $90.00 PLUS. NOTHING WRONG BUT THE SHUDDER IS STILL THERE. 2- REAR SUSPENSION KEEP DROPPING OVERNIGHT PARK IN A GARAGE.
Feb 07, 2018
VISIBILITY
3 complaints
The contact owns a 2013 Mercedes-Benz E350. The contact stated that the panoramic sunroof was making a crackling sound as if it was about to fracture. The contact was concerned that the sunroof glass might fracture with impact with passengers seated inside the vehicle. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Apr 24, 2024
The contact owns a 2013 Mercedes-Benz E350. The contact stated while his wife was driving at 55 mph, the sunroof sliding door detached and fell on her right shoulder and head. The driver sustained headaches for a couple of days but did not seek medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the airflow panel to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Sep 01, 2022
THE PANORAMIC SUNROOF EXPLODED OUTWARD. WHEN IT OCCURRED THE SOUND WAS LIKE SOMEONE FIRED A SHOTGUN NEXT TO MY HEAD. I WAS DRIVING NORTHBOUND ON I-25 JUST SOUTH OF DENVER. HAD THE FABRIC SUNSHADE NOT BEEN EXTENDED FORWARD SO IT CONTAINED THE GLASS THE OCCUPANTS IN THE CAR WOULD HAVE BEEN SHOWERED WITH THE SHARP SHARDS, WHICH WERE SO SHARP THE PIECES THAT FLEW BACK ON THE BACK WINDOW AND TRUNK LID LEFT DEEP SCRATCHES ON THOSE SURFACES. NOT SURE HOW MUCH GLASS WAS THROWN UP INTO THE AIR AND IMPACTED TRAFFIC BEHIND THE CAR. THINK ABOUT A MOTORCYCLE RIDER BEING HIT BY THESE FLYING SHARDS OF GLASS. AFTER THE INCIDENT I LOOKED ON LINE AND FOUND THE FOLLOWING LINK, WHICH DETAILS ANOTHER INCIDENT IN 2012 THAT SEEMS TO BE EXACTLY WHAT I EXPERIENCED ON JUNE 1. HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML<HTTP://WWW.BENZWORLD.ORG/FORUMS/W251-R-CLASS/1652488-EXPLODING-SUNROOF.HTML A REPRESENTATIVE OF THE MERCEDES DEALERSHIP WHERE THE CAR WAS PURCHASED ALSO CONFIRMED OVER THE PHONE THAT THE SAME THING HAD HAPPENED TO THEIR SERVICE MANAGER WHILE DRIVING A CAR WITH A PANORAMIC SUNROOF. THIS IS NOT A SAFE SITUATION WITH THESE CARS AND I HOPE YOU'LL SERIOUSLY LOOK INTO THIS. NOTWITHSTANDING ANY INJURIES THAT MAY OCCUR FROM SUCH AN INCIDENT, THE EXPLOSIVE NATURE OF THIS TYPE OF FAILURE COULD VERY EASILY CAUSE A DRIVER TO PANIC AND/OR BE DISTRACTED ENOUGH TO HAVE AN ACCIDENT IN TRAFFIC. I WON'T FEEL SAFE DRIVING THIS CAR NOW THAT I AM AWARE OF WHAT CAN HAPPEN WITH THIS PANORAMIC SUNROOF OVER MY HEAD. IF YOU'D LIKE TO SEE PHOTOS OF THE DAMAGE, I WOULD BE HAPPY TO E-MAIL THOSE TO YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jun 03, 2013
TIRES
3 complaints
The contact owns a 2013 Mercedes-Benz E350W4 equipped with Continental Tires, Tires Line: Continental Pure Contact IS, Tires Size: 245/40/R18 and DOT Number: AF2PWD41. The contact stated while starting the vehicle, the Tire pressure monitoring system (TPMS) warning light was illuminated. The contact stated that the tires appeared deflated. The contact added air to the tires; however, the failure recurred the following morning. The contact added air to the tire. The contact stated that the failure occurred in low-temperature weather. The dealer was not notified of the failure. The tires were not diagnosed or replaced. The tires were replacement tires. The Tire manufacturer was not notified of the failure. The tires failure mileage was approximately 10,889. The vehicle failure mileage was 59,848.
Mar 19, 2024
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 50 MPH, THE TIRES ON THE VEHICLE BECAME INOPERABLE AND THE TIRE PRESSURE WARNING LIGHT ILLUMINATED, WHICH INDICATED THAT THERE WAS 20 LBS OF PRESSURE INTERMITTENTLY DROPPING TO 0. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,500. THE VIN WAS NOT AVAILABLE.
Aug 25, 2015
THE TIRES SPECIFIED FOR MY 2013 MERCEDES E350 ARE CONTINENTAL 245 40 R 18S. THESE LOW PROFILE TIRES MAY BE FINE ON THE AUTOBAHN - BUT THEY ARE DANGEROUS ON U.S ROADS WITH POTHOLES. IN FEWER THAN 2 YEARS, THE CAR VIOLENTLY BLEW OUT 5 NEW TIRES AS A RESULT OF POTHOLES (WHICH WERE NOT THAT BIG/DEEP). MERCEDES IS CLEARLY AWARE OF THIS DANGEROUS TIRE ISSUE - ITS REACTION TO THE PROBLEM IS TO IGNORE THE DANGER AND CAPITALIZE ON IT BY OFFERING TIRE REPLACEMENT INSURANCE (ABOUT $800). FOR ME, THE BLOWOUTS FORTUNATELY DID NOT RESULT IN CRASHES OR INJURIES - BUT, THEY CERTAINLY COULD HAVE. *TR
Dec 08, 2014
VISIBILITY,STRUCTURE
2 complaints
The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at undisclosed speeds, the front end of the panoramic sunroof allowed water to leak into the vehicle during inclement weather. The local dealer was contacted, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. Upon further research, the contact related the failure to NHTSA Campaign Numbers: 19V918000 (Visibility) and 21V197000 (Structure); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Dec 30, 2024
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, HE HEARD A LOUD ABNORMAL NOISE AND THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER AUTOHAUS OF PEORIA MERCEDES-BENZ (2322 W WAN WINKLE WAY, PEORIA, IL 61615, 309-740-0295) WHO DIAGNOSED THE VEHICLE BUT FAILED TO INFORM THE CONTACT OF THE DIAGNOSIS AS THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THEY WOULD CONTACT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *DT *JB
Oct 29, 2018
SUSPENSION,UNKNOWN OR OTHER
2 complaints
REAR SUBFRAME RUSTED,
Nov 02, 2024
RUST ON THE REAR SUBFRAME AND CAR WILL NOT PASS INSPECTION. MB WILL NOT HELP AND THESE CARS ARE A DANGER TO THE PEOPLE ON THE ROAD AND WILL CAUSE DEATH IF THIS PROBLEM IS NOT FIXED. PEOPLE CANNOT AFFORD 5K TO FIX THIS PROBLEM. ALL THESE CARS WITH THIS PROBLEM AND MB IS NOT TAKING THE BLAME FOR THIS AND NOT LISTING THIS AS A RECALL TILL SOMEONE DIES.
Dec 24, 2022
SUSPENSION,STRUCTURE
2 complaints
While under a hard stop the vehicle’s rear end started to swing back and forth suddenly causing loss of control of the vehicle. Mercedes Benz diagnosed the problem as a rusted through subframe which they’ve said is a “known issue” and extended the warranty on the part. The part is unavailable and there’s no ETA from Mercedes which means that the vehicle is unsafe to drive and cannot be repaired.
Apr 23, 2023
Same problem that many others have reported. Took car dealer for a battery. Was told subframe is rusted and about $5000 to fix and that if not fixed could lead to car failure. 1) Why has Mercedes not informed the many thousand 2010-2014 C-Class and E-Class drivers affected by this dangerous defect. Many do not take their cars to the dealership for service anymore and could miss the problem until it is too late. 2) These cars have been recalled in Germany and elsewhere. Why not in the United States? 3) Is this situation up the the standards of NHTSA? If not why has a recall not been ordered? 4) Is there a difference in weighing customer safety against company bottom-line in the US compared to other countries? Thanks.
Feb 04, 2023
WHEELS,SERVICE BRAKES
1 complaint
The rear subframe needs fixing. And they are putting my car on hold for 3 weeks, denied a loaner car, and I have to get back to work.
Oct 13, 2025
STEERING,UNKNOWN OR OTHER,ENGINE
1 complaint
Car difficult to control found to have corroded sub frame and rear break lines. Very unsafe to drive brought to independent dealer who had car towed back to Mercedes. No warning lamps, or other symptoms prior to failure. Scary situation.
Sep 18, 2025
SERVICE BRAKES, HYDRAULIC
1 complaint
The contact owns a 2013 Mercedes-Benz E350. The contact stated that when the vehicle was taken for a routine inspection, the dealer diagnosed that the rear brake lines were rusted through. The contact was informed that the rear brake lines needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 134,000.
May 30, 2025
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
my car has always had an issue with the extension of the steering column. On [XXX] I had the experience of my entire steering wheel locking up totally. once I reached the repair center of Mercedes Benz I was informed that the anti theft system was no longer working. I was also informed there were several cars in the dealership with the identical same problem.. this was a very dangerous experience and has and will cost me a lot of money, as well as a safety issue as I was traveling from Atlanta to tx, 4 hrs out managed to pull off the hwy and that's where my car was towed from, leaving me in the middle of no where for 10 hrs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 11, 2025
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
Was informed about the extended warranty for the rusting rear sub-frame issues on this make and year. Upon speaking with the dealership and further research online the rear hard brake lines are rusted as well and not covered by Mercedes. Upon further research this a common issue and danager to my safety and others as well. Upon work required to fix rear sub-frame would make it easier job to also replace rusted brakes lines. But Mercedes does not cover that and wants to charge customers a extra 3500$ to fix something that should not be happen as well. With the sub-frame out for replacement would make sense to replace other rusted parts with the extended warranty. It's a major safety issues already with rusted sub-frame and also added rusted brakes lines. This should be investigated further into to keep everyone safe. There are lot of owners unaware of this issues that could lead to brake failure. We use our brakes to stop and most new cars should not be having this issue so early.
Feb 05, 2025
SUSPENSION,SEATS,SERVICE BRAKES
1 complaint
1. brake lines corroded and broke. i see there were numerous reports sent to you and nothing was done. 2. both driver and passenger seat broke in the same spot...mercedes recognized the issue in their internal bulletins. nothing was done 3. both rear springs broke on their own. no accident. car was really unstable in highway speeds
Dec 18, 2024
STEERING,AIR BAGS
1 complaint
Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was dismissive. My concern is for innocent people that could be in danger because of Mercedes defects or possible negligence in addressing the safety issue that could lead to the loss of life.
Jun 20, 2024
FORWARD COLLISION AVOIDANCE
1 complaint
The contact owns a 2013 Mercedes-Benz E550. The contact stated while driving approximately 35 MPH and depressing the vehicle brake pedal, the vehicle failed to immediately stop. During the failure, the "Forward Collision Avoidance" feature had malfunctioned. The contact stated that the failure had occurred on two separate occasions. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failure. The failure mileage was 20,800.
Mar 12, 2024
SUSPENSION,POWER TRAIN
1 complaint
My vehicle was pulling in the rear when braking. My mechanic informed me that it was a rotted undercarriage. When I called Mercedes they informed me that there is a problem with many models of Mercedes with this. They told me there is a warranty to cover it. This is a very dangerous condition. There should be a recall on all impacted vehicles. This safety failure and lack of transparency by the company (reportedly known for years) puts owners and motorists at risk. Please investigate. To make matters worse, the Dealers are unresponsive and slow to provide service and help. One dealership, Mercedes in New London CT has ignored my repeated phone calls and emails trying to clarify and schedule service. I went to another dealership Mercedes in Warwick RI. They have been more responsive with confirming the issue--but there are delays in getting the vehicle fixed--and no provision of loaner vehicles requiring the renting of vehicles during this time frame. Please investigate and require a recall.
Dec 24, 2023
ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2013 Mercedes-Benz E550. The contact stated that upon taking the vehicle to the dealer for servicing, the dealer diagnosed that oil had leaked from the cam adjusters to the wiring harness and had reached the ECU. The dealer replaced the camshaft position sensors, the camshaft solenoid and the ECU. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
Apr 14, 2023
VISIBILITY/WIPER
1 complaint
The 2013 Mercedes Benz E350 model has a problem wherein the windshield sealant used by Mercedes Benz has deteriorated to the point wherein water is leaking into the car cabin. The windshield is supposed to be an integral structural part of the vehicle and should not separate from the car. The separation of the windshield from the car is a huge safety risk to the driver as well as others on the road - especially if the driver is going at speeds of 65MPH on the freeway. The vehicle and the windshield was inspected by the authorised and official Mercedes Benz dealership and they confirmed the findings that the factory sealant used to seal the windshield had deteriorated and separated from the rest of the car body to the point wherein water was leaking into the car cabin.
Mar 02, 2023
FUEL SYSTEM, GASOLINE,STRUCTURE
1 complaint
The contact owns a 2013 Mercedes-Benz E350. The contact stated that an abnormal, fuel odor was coming from the vehicle without warning. The contact later noticed a small leak coming from the fuel tank. The vehicle was taken to a dealer where it was confirmed that the fuel leak was caused by severe corrosion to the subframe. The contact was then informed that the vehicle was unsafe to drive. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 100,000.
Dec 01, 2022
ELECTRICAL SYSTEM,ENGINE
1 complaint
Automatic Transmission shifts into Park while driving under 6km/h - resulting in sudden stops when pulling onto a road or into an intersection. The creates very unsafe driving conditions. Please refer to attached XENTRY Bulletin issued: Daimler AG 7-09-2015
Nov 30, 2021
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
Pre-safe inoperative warning message comes on at random times. I’ve taken the vehicle in to address this issue, but Mercedes claims they did not see the message, and there are no error codes. I purchased this vehicle because it comes with this safety feature - I find it unacceptable that it does not function.
Aug 21, 2021
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
1 complaint
While using the adaptive cruise system (Distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none. Sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason. This has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.
Jul 07, 2021
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
A Summary of the May 9, 2021, event follows: 6:30 a.m: I Woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my Mercedes rides low in the front so I pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As I pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as I was inching into the space) on the brake because the car is still making that revving sound. 7:02:15 a.m. The car is at a complete stop for some time. The engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill. I turn off the engine and sit there stunned. ( A witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, I notice the gas cap is open and I shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but I treat patients with TBIs so self-diagnosed and treated my injuries without seeking additional medical attention. On May 9, 2021, I call CSAA and report the accident. After several conversations with CSAA Claims Advisor Karl Arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage. I then attempted to access relevant data on the EDR and was misled by the Mercedes Fairfield dealership, Service Unit. I was told by Josh “the data is irretrievable, and you can’t get it”. I asked why would Congress pass the EDR in to law making EDRs mandatory and data belongs to owner, if it is not retrievable? He had no answer. [xxx] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *cc
May 26, 2021
FUEL SYSTEM, OTHER,FUEL/PROPULSION SYSTEM
1 complaint
I NOTICED THE SMELL OF GAS IN THE GARAGE WHENEVER THE CAR WAS PARKED IN THE GARAGE. THE MERCEDES DEALER DETERMINED THAT THE RIGHT SIDE FUEL SENDING UNIT WAS LEAKING GAS. THE VEHICLE HAS A METAL GAS TANK AND THE FUEL SENDING UNIT IS BUILT INTO THE GAS TANK AND THEREFORE THE ENTIRE GAS TANK HAD TO BE REPLACED AT A COST OF $4209.65.
May 11, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
FAILED CAM SELENOID TRIGGERED CHECK ENGINE LIGHT. THROWING CODES BECAUSE OIL HAS TRAVELED INTO THE WIRE HARNESS. BODY/WIRE HARNESS REPLACEMENT AS WELL AS AFFECTED 02 SENSORS FROM OIL SATURATION
Mar 22, 2021
AIR BAGS,FORWARD COLLISION AVOIDANCE
1 complaint
THE AIR BAG SENSOR IS BAD
Mar 12, 2021
POWER TRAIN,ENGINE
1 complaint
TRANSMISSION WAS NOT SHIFTING PROPERLY. THE MERCEDES DEALERSHIP SAYS THAT THE RADIATOR LEAKED WATER INTO THE TRANSMISSION CAUSING DAMAGE TO THE TRANSMISSION AND POSSIBLY THE TORQUE CONVERTER. OUR MERCEDES ONLY HAS 44,000 MILES ON IT.
Oct 27, 2020
UNKNOWN OR OTHER,ENGINE
1 complaint
THE VEHICLE JUST CAUGHT ON FIRE WHICH LOOKS LIKE IT STARTED SOMEWHERE IN THE ENGINE WHILE BEING PARKED.
Oct 20, 2020
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
DRIVING ON THE HIGHWAY HEADING HOME, I HEAR SOMETHING PULL A LOOSE AND A SIZZLING SOUND. PULLED OVER TO CHECK TIRES, THEY WERE OK. PULLED BACK ONTO THE HIGHWAY AND HEARD LOUD SOUNDS OF METAL AS THOUGH EVERYTHING UNDER MY CAR WAS BREAKING APART. PULL OVER AGAIN PUT THE CAR IN PARK AND THE NOISE STOPPED. OPENED DOOR AND NOTICE SMOKE (THOUGHT TO BE FLUIDS) AND FELT HEAT ON THE FLOOR BOARD. OPEN DOOR AGAIN AND SAW FIRE.
Sep 02, 2020
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE HER HUSBAND HAD ATTEMPTED TO PARK THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING WHILE HIS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE DROVE OVER THE PARKING BARRIER AND CONTINUED TO ACCELERATE FORWARD FOR ADDITIONAL 25-30 FEET BEFORE HITTING A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE DRIVER WAS NOT INJURED IN THE CRASH; HOWEVER, THE CONTACT WAS INJURED AND WAS TREATED AT A LOCAL HOSPITAL FOR INJURIES TO THE LEFT SIDE OF HER RIBS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOTALED AT THE SCENE AND WAS INITIALLY TOWED TO AN INDEPENDENT TOW YARD; THE VEHICLE WAS THEN TOWED TO A SALVAGE YARD WHERE IT AWAITED AN INSPECTION. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. A DEALER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Jul 17, 2020
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
THE BLIND SPOT ASSIST (BSA) SYSTEM IS MALFUNCTIONING AND CAUSES INTERMITTENT PROBLEMS TO THE HEADLIGHTS MALFUNCTIONING DURING DRIVING OR DASHBOARD MESSAGES FLASHING WHILE DRIVING. THIS PROBLEM IS WIDELY REPORTED ON MERCEDES E350 4MATIC CARS ACROSS MULTI YEAR MODELS. MERCEDES IS UNWILLING TO SHARE DATA OF THIS SYSTEMIC FAILURES. THIS SHOULD BE A RECALL FOR DEFECTIVE BSA SYSTEM COMPONENTS
Feb 26, 2020
STEERING,ELECTRICAL SYSTEM
1 complaint
ELECTRONIC STEERING LOCK MALFUNCTION, CAR DEAD NOT ABLE TO START OR MOVE. STATIONARY, ONCE PARKED THE ELECTRONIC LOCK MECHANISM FAILED AND THE CAR WILL NOT TURN ON SINCE LOCK WILL NOT DISENGAGE
Jan 27, 2020
SUSPENSION,STRUCTURE,WHEELS
1 complaint
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.
May 01, 2019
STEERING,STRUCTURE,WHEELS
1 complaint
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.
May 01, 2019
STEERING,SUSPENSION,STRUCTURE,WHEELS
1 complaint
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW. IT WAS RAINING AND I WAS DOING 60 MILES NOTHING MORE.
May 01, 2019
STRUCTURE,VISIBILITY/WIPER
1 complaint
I WAS DRIVING HOME AFTER WORK DURING RUSH HOUR TRAFFIC ONE AFTERNOON AND ALL OF A SUDDEN I HEARD A LOUD BANG I PULLED OVER TO SEE IF A ROCK OR ROAD DEBRIS HAD HIT MY CAR. I COULD NOT FIND ANY SIGNS OF IMPACT. LATER ON I NOTICED THAT THE PANORAMIC ROOF SECTION BETWEEN THE WINDSHIELD AND SUNROOF HAD SHATTERED THERE ARE NO SIGNS OF IMPACT NO ROCK CHIPS, NOTHING.
Apr 30, 2019
SEAT BELTS
1 complaint
MY CAR SPAT THE SEATBELT OUT, THE ENTIRE SEATBELT WAS THROWN OUT WHILE VEHICLE WAS IN MOTION ABOUT 40-50MPH. IT HAPPEN ON A STATE ROUTE. THIS HAPPEN ONCE ON 11/27/18 AND TODAY AGAIN THE DATE OF THIS REPORT. WILL TAKE IT TO DEALER FOR DUCUMENTATION.
Feb 06, 2019
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
I WAS TOLD MY BATTERY DID NOT PASS MEDTRONICS TESTING DURING SCHEDULED MAINTENANCE SERVICE BUT I CHOSE NOT TO REPLACE BATTERY AT THAT TIME, EXACTLY 1 WEEK LATER MY CAR DOES NOT START WHILE OUT RUNNING ERRANDS. I TRY TO JUMP START VEHICLE AND STILL UNABLE TO START IT...I HAVE IT TOWED TO THE DEALERSHIP IT WAS AT 1 WEEK PRIOR. THEY REPLACE BATTERY AT $425 THEN TELL ME THAT MY CAR STILL WON'T START. THEY RUN OTHER DIAGNOSTIC TESTS AND TELL ME THAT MY KEY IS NOT RECOGNIZING THE STEERING WHEEL; THAT THE STEERING WHEEL LOCK MODULE NEEDS TO BE REPLACED AT A COST OF $1409. MY CAR IS STILL UNDER WARRANTY ALTHOUGH, BUT I AM BEING TOLD THAT THIS STEERING LOCK ISSUE IS NOT COVERED UNDER WARRANTY.
Jul 04, 2018
ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
PRE-SAFE WARNING LIGHT CAME ON SEE OPERATORS MANUEL INSTRUCTED TO TAKE TO DEALER.REPAIR INVOLVES DEFECTIVE WIRING HARNESS NOT COVERED UNDER WARRANTY. CAR WAS IN MOTION WHEN WARNING LIGHT CAME ON.
Dec 09, 2017
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
AD BLU HEATER FAILURE WITH CHECK ENG LIGHT MULTIPLE FAILURES AND CODES.
Apr 19, 2017
SUSPENSION,STRUCTURE,ENGINE
1 complaint
FROM THE FIRST DAY THE CAR WAS DELIVERED, THE ENGINE HAD SEVERAL SERIOUS ENGINE MISS-FIRES WHERE IT WOULD NOT RUN ON ALL OF ITS CYLINDERS. DISABLING THE VEHICLE. THE DEALER WOULD RE-FLASH THE COMPUTER. FROM THE FIRST DAY THE CAR WAS DELIVERED, THE BODY FELL APART, REQUIRING A SPECIALIST FROM GERMANY TO RE-WELD AND REINFORCE THE BODY AROUND THE LEFT REAR SUSPENSION MOUNT. I HAVE THE WORK ORDERS, BUT THEY HAVE PERSONAL INFORMATION ON THEM, PREVENTING ME FROM UPLOADING THEM.
Mar 14, 2017
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE STOPPED AT A TRAFFIC STOP LIGHT. THE VEHICLE WOULD NOT IMMEDIATELY RESPOND AFTER DEPRESSING THE ACCELERATOR PEDAL BUT WOULD SUDDENLY ACCELERATE FORWARD. ADDITIONALLY, THE CONTACT INDICATED THAT THE FAILURE SPORADICALLY OCCURRED WHEN THE VEHICLE WAS IN REVERSE. THE BACKUP CAMERA HAD ALSO BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 08/18/14*LJ THE CONSUMER STATED THE DEALER DROVE AND INSPECTED THE CAR. THE ACCELERATION WAS FELT BUT, DID NOT PROGRAM TO THE VEHICLE'S COMPUTER. UPDATED 09/5/2014 *JS
May 12, 2014
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE "RISK OF ROLLING AWAY, NOT IN PARK" WARNING MESSAGE DISPLAYED. ADDITIONALLY, THE DASHBOARD DISPLAY SCREEN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 10,500. UPDATED 6/18/14*CN THE CONSUMER STATED SHE EXPERIENCED ACCELERATIONS PROBLEMS WITH THE VEHICLE. THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 06/24/14
Apr 30, 2014
Frequently Asked Questions
How many problems does the 2013 MERCEDES-BENZ E-Class have?
The 2013 MERCEDES-BENZ E-Class currently has 182 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 MERCEDES-BENZ E-Class?
The most common problems reported for the 2013 MERCEDES-BENZ E-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 MERCEDES-BENZ E-Class problem data come from?
All problem and complaint data for the 2013 MERCEDES-BENZ E-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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