2016 MERCEDES-BENZ E-Class Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
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86
Complaints Reported
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Complaints by Component
AIR BAGS
24 complaints
Someone ran a stop sign traveling at at least 30 mph and hit my car twice; once in the front, once in the rear. I hit my face on the steering wheel, was knocked unconscious, and received a concussion. The airbags never deployed.
May 13, 2022
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF FORT MITCHELL (2100 DIXIE HWY, FORT MITCHELL, KY 41011, (859) 331-1500) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT
Apr 14, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED PARK PLACE MOTORCARS DALLAS (6113 LEMMON AVENUE, DALLAS TX, 75209, (214) 526-8701) WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE REPLACED ON MAY 4TH, 2021. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Apr 05, 2021
THE DEALERSHIP STILL DOESN'T HAVE A REMEDY FOR TAKATA RECALL OVER 2 YEARS LATER
Feb 20, 2021
ON 02/15/2019, I RECEIVED A LETTER FROM MERCEDES-BENZ USA, LLC, REGARDING MBUSA RECALL # 2019010001. THE LETTER ADVISED THAT "THE PASSENGER SIDE AIRBAG IN YOUR VEHICLE IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ('TAKATA')". IN THE TWO-YEAR PERIOD SINCE MY RECEIPT OF THE ORIGINAL LETTER, I HAVE RECEIVED NO FOLLOW-UP COMMUNICATIONS FROM THE MANUFACTURER REGARDING THIS ISSUE. I HAVE PROACTIVELY CONTACTED BOTH MERCEDES-BENZ USA AND MY LOCAL DEALERSHIP MULTIPLE TIMES, IN AN ATTEMPT TO OBTAIN SOME INDICATION AS TO WHEN THE RECALL WILL BE ADDRESSED, ONLY TO BE INFORMED THAT THE STATUS IS STILL "PENDING".
Feb 15, 2021
+ 19 more complaints for this component
STEERING
6 complaints
The contact owns a 2016 Mercedes-Benz E400. The contact stated upon starting the vehicle, a message indicating a power steering malfunction was displayed and the vehicle lost power steering functionality. The vehicle was towed to the dealer, where an unknown software update was completed. The failure ceased but reoccurred a year and a half later. The vehicle was taken to the dealer, where it was diagnosed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V241000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000. The consumer stated the power steering assist assembly needed to be replaced and it was repaired in the amount of $4042.00.
Feb 21, 2023
Steering wheel stuck in Up Position
Jan 12, 2023
I was waiting at a light when the message “steering wheel malfunction” can up. I was forced to turn left, which I did with great difficulty as the power assist stop working. I managed to go straight 3 blocks despite the hard steering with my emergency lights on at 5 mph and turn left two short blocks to get home. I was in my car with my two children. If this would have happened in the highway, I am certain that it would have resulted in an accident.
Apr 27, 2022
ON HIGHWAY I FOUND STEERING WHEEL DOWN IS NOT WORKING.
Mar 30, 2021
POWER STEERING MALFUNCTION
Oct 09, 2020
+ 1 more complaint for this component
UNKNOWN OR OTHER
6 complaints
The car was in for (Aug 2022) annual safety and emissions state (PA) inspection and normal maintenance. Last performed Aug 2021. I was told that the car failed safety inspection because the Rear SubFrame had rusted through. A hole was present not just surface rust. The car has 58,000 miles and garage kept. The car was just (June 2022) in for all 4 wheel brakes replaced along with 4 tires. There hasn’t been any recall on this and they quoted Repair price of$5,400 and expect me to pay $1,000 towards that replace and repair. My question is clearly this is an inferior part. I’ve since investigated that recalls have been issued for the C model but not on the E which I own. If my car was in for inspection 12 mos ago and in for brakes 3 mos ago how long did it take to rust through? We’re talking about a hole not surface rust. I can’t believe that the hole just appeared anyway but within the time last safety inspection occurred. Why do I maintain the service recommendations and have safety concern that the manufacture will not own up to and that me and my family are at risk of an accident. I’n fact the service manager admitted that he is seeing more and more of theses failures.
Sep 03, 2022
I have the similar issue with my sun roof as described by this entry found on your website below: Started developing (April 2021) a rattle in car's roof along with occasional metal popping sound coming from rear of car. Continued to get worse. Then rattle stopped for a while and so did the metal popping sound. Now ( August, 2021)it sounds like there is a bolt loose in the sunroof area and the metal popping sound is really loud and I think coming from roof. Most of the time when car body twist, like going up a slight incline at an angle when entering a parking lot this incredible loud popping sound resonates throughout the entire car body. Played around on Mercedes website and it appears that Mercedes has problems with sunroof bolts coming loose. This is a safety defect -- if sunroof comes lose at 70 mph it is going to fly off and hurt or kill someone. Also strength of roof is compromised and if have accident where roof protection is needed it will probably fail.
Jul 14, 2022
PANORAMIC ROOM IS MAKING A LOUD POPPING NOISE LIKE THE GLASS IS COMING APART FROM THE CAR. IT HAPPENS WHEN I MAKE A TURN OR GO UP AN INCLINE. THIS STARTED HAPPENING FOR NO REASON AND IS CONSISTANT. I HAVE READ ONLINE FORUMS WHERE ALOT OF PEOPLE ARE COMPLAINING OF THE EXACT ISSUE.
Mar 29, 2021
THE AIR FROM AC VENTS SMELLS MOLDY AND OF MILDEWY ODOR.
Aug 25, 2020
PANOROMIC ROOF. ROOF MAKES CREAKING NOISE WHEN TURNING OR DRIVING ON UNEVEN OR ROUGH ROAD. NOISE SEEMS TO BE COMING FROM THE REINFORCEMENT PLATE BETWEEN PANOROMIC ROOF JOINT. THIS IS VERY NOTICIABLE, LUBING THE SUNROOF TRACK OR POSITON OF SUNROOF(CLOSE OR OPEN) DOES NOT REDUCE NOISE OR ISSUE.
Aug 08, 2020
+ 1 more complaint for this component
ENGINE
5 complaints
Mercedes Benz has a recall on several models including E-Class (E 200, E 220, E 280, E 350) experiencing timing chain problems. The timing chain is an important component of the engine, as it helps to coordinate the timing of the engine’s various parts. I am currently having the same issue, but my model is an (E400) which has not been included in the recall. It appears that my timing chain failing, which is causing a number of problems with the engine, including reduced performance and fuel efficiency, and if MB does not recall this model, I am facing complete engine failure.
Nov 11, 2024
Since May 2024, I had taken my car in for repairs at 3 different shops for same exact issue diagnosed as leak from air intake system. It has been repaired 7 times since it first occurred in May 2024, and unfortunately it is still not resolved. This is a potential danger to the driver because all of a sudden there will be loud noise from the engine, car will start misfiring and slow down the speed. The previous 3 attempts of repair were made at Mercedes Benz of West Covina. The car is non drivable at the moment.
Oct 16, 2024
The contact owns a 2016 Mercedes-Benz E400. The contact stated that while driving at various speeds the vehicle would display a vibration sensation. The check engine light had illuminated. The vehicle was taken to the dealer where it was diagnosed that the head gasket had failed. The head gasket and engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000.
Mar 21, 2024
Re-Seal Upper Timing Covers of the cylinder head timing covers are seeping. 2016 E350 has less thank 19k on it. The fluids can potentially leak onto the roads causing a hazard, it is also a fire hazard, as well as an environmental issue. This was identified by Revolution Mercedes in Decatur, GA. After reading some forums, I have seen where others are having similar issues and believe this should be addressed.
Oct 07, 2021
TL* THE CONTACT OWNED A 2016 MERCEDES-BENZ E350. WHILE DRIVING 5 MPH, A STRONG ODOR OF FUEL ENTERED THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM. DIRECTLY AFTERWARDS, THE CONTACT HEARD THREE EXPLOSIVE NOISES COMING FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES UNDER THE HOOD. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. MERCEDES-BENZ NATIONWIDE IN MIAMI, FLORIDA AND MANUFACTURER WERE MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. *TT *TR
Jan 23, 2018
VISIBILITY/WIPER
4 complaints
Recently (April 2024) we've noticed water drops forming on the inside of the vehicle along the top of the front windshield after a rain. Pushing outward along the top inside of the windshield glass indicates some movement of the glass. This applies all along the top inside of the windshield and not just one spot or area. So far, we have only observed water drops and have not observed any water pooling or puddling yet. We have not yet contacted a dealer; however we have conducted online research that strongly suggests that the windshield urethane adhesive seal is failing. Additional online information suggests that Mercedes had identified windshield urethane adhesive seal batch issues with certain 2016 E350 models. There have been no warning lamps or indicators from the vehicle. We have not observed any vehicle performance issues other than hearing a slight general whistling sound while driving at highway speeds above 55 mph, but that has been unchanged for years so it is likely not related to the windshield seal. The vehicle currently has approximately 30,000 miles on the odometer, and we are the second owners, having purchased it as a certified pre-owned vehicle with about 10,000 miles.
May 06, 2024
Windshield separation from body of car causing water intrusion and water damage on headliner and electrical components.
Apr 15, 2022
My car's windshield at first started to leak. I took the car to the dealer and was informed that leaky windshields are not covered by the warranty. I took no further action as we were still in a COVID restricted environment and the need for the car was low. As my company started to return to the office I have begun using the car more and have now observed that windshield adhesion to the frame has now deteriorated. The car has approximately 41K miles at which I would not expect the windshield to be unglued. I was also recently made aware that there is a similar problem affecting other MB 2020 vehicles, which I do not find to be a coincidence. My car will now require a full windshield replacement and MB is refusing to discuss it.
Dec 01, 2021
WINDSHIELD WIPER DOES NOT WORK FASTER ENOUGH AT HIGH SPEED TO ALLOW AUTO TO OPERATE SAFELY AT MODERATE TO HIGH SPEEDS IN RAINSTORM
Jan 08, 2016
STRUCTURE
4 complaints
I received a letter from Mercedes-Benz USA LLC located at 1 Mercedes-Benz drive Sandy springs Georgia 30328 phone number 800-367-6372. This letter advised me of the extension of warranty coverage on the rear subframe of my vehicle to 20 years with unlimited mileage cover. I call my local Mercedes dealership where I purchased the vehicle to inquire about the severity of this problem. I specifically inquired as to whether this presented a safety concern or not. I was advised that the rear sub frame is the mechanism that holds the rear end of the car to the frame which if deteriorated enough would cause the rear end to separate from the frame resulting in problems with maneuvering the vehicle. Once I was advised of this I requested an appointment to go in and have the rear sub frame inspected to see exactly where the deterioration stands on this vehicle. In my opinion this is a definite safety concern and should have been classified as a recall rather than just a warranty extension. I was granted an appointment to have my subframe inspected tomorrow afternoon for which I specifically requested whether I would be charged or not and was advised I would not. I request that this be looked into by your agency as I do consider this a real safety factor. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 13, 2023
Started developing (April 2021) a rattle in car's roof along with occasional metal popping sound coming from rear of car. Continued to get worse. Then rattle stopped for a while and so did the metal popping sound. Now ( August, 2021)it sounds like there is a bolt loose in the sunroof area and the metal popping sound is really loud and I think coming from roof. Most of the time when car body twist, like going up a slight incline at an angle when entering a parking lot this incredible loud popping sound resonates throughout the entire car body. Played around on Mercedes website and it appears that Mercedes has problems with sunroof bolts coming loose. This is a safety defect -- if sunroof comes lose at 70 mph it is going to fly off and hurt or kill someone. Also strength of roof is compromised and if have accident where roof protection is needed it will probably fail.
Aug 10, 2021
PANORAMIC ROOF MAKING NOISE. UPON DEALER TROUBLESHOOTING WAS INFORMED PANORAMIC ROOF WELD OR HARDWARE IS AFFECTED. CAR ONLY HAS 35000 MILES AND CAR WAS ABOUT WEEK PAST THE 5 YEAR MANUFACTURE WARRANTY. I WAS INFORMED DEALER WOULD HAVE TO REPLACE THE PANORAMIC SUNROOF AND COST WILL BE AROUND $8500.00 ISSUE IS NOTICED WHEN CAR IS DRIVEN AND NOISE GETS LOUDER AND FREQUENT WITH HIGH TEMP OUTSIDE. *TR
May 11, 2020
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT STATED THAT THE PANEL BETWEEN THE SUN ROOF AND WINDSHIELD SHATTERED WHILE BEING COVERED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE ISSUE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.
Oct 03, 2016
VISIBILITY
3 complaints
We have been getting water in the front passenger compartment below the door area, after rain. We took it to our mechanic, who determined that the windshield integrity has been compromised along the top area in front of the passenger dash. Apparently the seal has separated, allowing water to enter the vehicle. Our mechanic stated that the safety of the vehicle has been compromised and the windshield needs to be removed and re-glued. We are currently waiting for an appointment with a glass specialist to have this repaired, as there does not seem to be a recall listed. Several months ago we had the drain(s) cleared and thought this would solve the problem, but it did not.
Feb 26, 2024
The contact owns a 2016 Mercedes-Benz E350. The contact stated that water was leaking from the front driver’s side windshield. The contact also stated that several months later, she became aware that the front passenger’s side windshield was leaking. An undisclosed dealer was notified of the failure and the contact was provided an estimate for the repair, but no further assistance was provided. The vehicle was then taken to a collision center where it was diagnosed that the windshield bonding had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and the contact was referred to the dealer. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 39,000.
Jul 13, 2023
The contact owns a 2016 Mercedes-Benz E350. The contact stated while driving at various speeds, the contact noticed there was water leaking inside the vehicle through the front windshield. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window seal needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Jun 25, 2021
POWER TRAIN
3 complaints
The contact owns a 2016 Mercedes-Benz E350. The contact stated while shifting between the lower gears, the vehicle would shift roughly resulting in the vehicle jerking while driving. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the transmission replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The contact was transferred to the NHTSA for assistance. The failure mileage was approximately 107,000.
Jan 21, 2022
I HAVE HAD 2 MB E-350 ENGINE FAILURES WITHIN 13 MONTHS. BOTH WERE "CAMSHAFT SENSOR" ISSUES. WHEN I RESEARCHED THIS ISSUE I SEE THAT MB HAD A KNOW DEFECT IN OR ABOUT 2009 WITH THESE ENGINES. I BELIEVE THAT IT REMAINS UNRESOLVED TODAY. THE CHANCES OF ONE PERSON HAVING 2 VEHICLES WITH THE SAME DEFECT CAUSING APPROXIMATELY $9,000 EACH IN LOSSES IS CLOSE TO THE CHANCES OF BEING ATTACKED BY A BLACK BEAR AND A POLAR BEAR IN THE SAME DAY. I THINK THAT THERE IS A HIDDEN DEFECT THAT MB IS NOT RECOGNIZING. IT IS COSTING CONSUMERS THOUSANDS OF $$ IN REPAIRS DUE SOLELY TO THIS DEFECT AND SHOULD BE A MB COST.
May 06, 2017
WHEN ACCELERATING FROM A STOP, THE 722.9 7G-TRONIC AUTOMATIC TRANSMISSION SOMETIMES GET STUCK IN 1ST GEAR. THE ENGINE SPEED ALMOST INSTANTANEOUSLY EXCEEDS 5000 RPM. THE CAR MUST BE IMMEDIATELY DRIVEN OFF THE ROAD, THE ENGINE TURNED OFF AND THEN RESTARTED. THE TRANSMISSION WILL THEN SHIFT PROPERLY UNTIL THE NEXT TIME IT FAILS WHICH COULD BE AT ALMOST ANY TIME. THIS IS A VERY COMMON COMPLAINT WHICH MERCEDES BENZ HAS KNOWN ABOUT FOR YEARS. ONLY MERCEDES BENZ WILL REPAIR THE PROBLEM SINCE THEY WILL NOT ALLOW 3RD PARTIES ACCESS TO THE REPAIR PARTS. THEIR COST TO REPAIR IS IN EXCESS OF $2000. THERE IS A PENDING CLASS ACTION LAWSUIT AGAINST MERCEDES BENZ FOR THIS ONGOING ISSUE: CASE 2:16-CV-00727-DSF-E. CHARLIE A. JACQUO-STEVENSON AND COREY R. STEVENSON, ON BEHALF OF THEMSELVES AND ALL OTHERS SIMILARLY SITUATED, PLAINTIFFS, VS. MERCEDES-BENZ USA, LLC, D DEFENDANT.
Feb 15, 2017
FUEL/PROPULSION SYSTEM
2 complaints
The fuel pump assembly Seals leaked fuel into my vehicle and saturated the interior of my car
Jul 22, 2024
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT WAS UNABLE TO PUMP FUEL INTO THE VEHICLE WITHOUT WARNING, AND HEARD A CLICKING NOISE. THE CONTACT HAD TO BE ASSISTED BY ANOTHER MOTORIST. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,700.
Oct 20, 2016
ELECTRICAL SYSTEM
2 complaints
I believe there is faulty wiring in the door speaker front passenger side. It causes crackling and humming. It lessens some when you turn ECO off. Concerned it could ignite a fire. Once told by dealer it’s caused by rain going into the door. Next time told that just to look at the problem would be around $600 because it has steel doors??
Jul 10, 2024
The contact owns a 2016 Mercedes-Benz E350. The contact stated while driving 30 MPH, the vehicle started shaking without warning. The vehicle was taken to the dealer for diagnostic test, and the mechanic stated that the ignition coil needed to be replaced. The vehicle was not repaired due to parts availability. The manufacturer was contacted and referred the contact to the dealer. The failure mileage was 63,000.
Jan 24, 2023
SERVICE BRAKES
2 complaints
MY 2016 MERCEDES E-350, WHICH I BOUGHT 2 YEARS AGO AS A CPO VEHICLE FROM A MERCEDES DEALER HAS A PROBLEM WITH THE E-PARKING BRAKE SYSTEM. I BROUGHT IT TO THE DEALER IN MARCH TO HAVE THIS REPAIRED, AND WAS TOLD THE ENTIRE PARKING BRAKE CABLE AND OTHER PARTS NEEDED REPLACEMENT. I ASSUMED THIS WAS A COVERED REPAIR, ESPECIALLY WITH THE EXTENDED WARRANTY GIVEN ON CERTIFIED VEHICLES, AND THE FACT THE CAR IS FAIRLY NEW AND HAS LESS THAN 50,000 MILES. HOWEVER THE DEALER SAID IT IS NOT COVERED BY MERCEDES AND WOULD COST ME OVER $2500 TO REPAIR. I CONTACTED MERCEDES SUPPORT DIRECTLY, BUT THEY WOULD NOT AGREE TO COVER THIS UNUSUALLY AND COSTLY REPAIR, AS THEY CLAIM (INCORRECTLY) THIS IS NORMAL WEAR AND TEAR, ALTHOUGH I NEVER HAD A PARKING BRAKE SYSTEM FAIL IN THE PAST ON ANY VEHICLE. THIS RAISES A) SERIOUS SAFETY ISSUES AS I CAN NO LONGER USE THE PARKING BRAKE, AND B) MERCEDES SHOULD BE OBLIGATED UNDER THEIR WARRANTY PROGRAM TO COVER THIS TYPE OF REPAIR. LOOKING ONLINE, I SEE OTHERS HAVE HAD SIMILAR PROBLEMS, SO THIS IS A KNOWN ISSUE WITH THIS MODEL AND YEAR OF VEHICLE. PLEASE HELP ME GET MERCEDES TO COVER THIS SAFETY NEEDED REPAIR AT THEIR COST, AS THEY SHOULD BE OBLIGATED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Apr 16, 2021
THE BRAKES ON MY 2016 MERCEDES BENZ E 400 APPEAR TO BE DEFECTIVE, AND MERCEDES BENZ HAS NOT MADE SUFFICIENT ATTEMPTS TO RECTIFY THE SITUATION. MY VEHICLE HAS REQUIRED NUMEROUS SERVICE ATTEMPTS, SINCE PURCHASE. I HAVE EXPRESSED MY CONCERNS REGARDING THE SAFETY OF THE VEHICLE SUCH AS, BRAKES FAILURE, AND BRAKES MAKING ABNORMAL NOISES HOWEVER, SAID CONCERNS HAVE CONTINUED TO BE DISREGARDED. FURTHERMORE, ON SEVERAL OCCASIONS, MY VEHICLE HAS FAILED TO STOP WHEN THE BRAKES WERE ENGAGED, WHICH COULD HAVE RESULTED IN A COLLISION.
May 17, 2019
WHEELS
2 complaints
REAR WHEEL CRACKED AT THE BEAD. PARALLEL TO THE AXLE. RIGHT TO LEFT. THIS IS A RESULT OF FATIGUE. AFTER BEING IN THE AUTOMOTIVE BUSINESS THE MOST OF MY LIFE THIS IS NOT ABBUSE.
Oct 28, 2020
VEHICLE IS EQUIPPED WITH CONTINENTAL CONTIPROCONTACTS 245/40R18 TIRES THAT CREATES A SIDEWALL BUBBLE/BLISTERS. I REPLACED 2 FRONT TIRES ALREADY WITH VEHICLE MILEAGE LESS THAN 7,500 MILES. NOW BOTH REAR TIRES THAT HAVE LESS THAN 11,000 HAVE BOTH ESTABLISHED SIDEWALL BUBBLES/BLISTERS. ALL TIRES ARE CURRENTLY CONTINENTAL TIRES.
Aug 09, 2017
VISIBILITY,STRUCTURE
1 complaint
The contact owns a 2016 Mercedes-Benz E350. The contact stated that water was leaking inside the vehicle through the seal around the windshield. The contact stated that upon manually pushing the windshield, the windshield was movable. Additionally, the contact stated that there was a windy sound coming through the windshield while driving. The vehicle was taken to Dunaway Glass Repair Company, where the windshield was being replaced. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline for the VIN to be added to a recall for potential reimbursement. The failure mileage was approximately 140,000.
Dec 05, 2025
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
The contact owns a 2016 Mercedes-Benz E400. The contact stated that upon starting the vehicle, there was a knocking sound coming from the vehicle. The check engine warning light was illuminated. The automatic brake and Adaptive Cruise Control warning lights were illuminated. The emergency braking system engaged independently. The vehicle was taken to an independent mechanic who determined that there was oil leaking from the gasket and was dripping onto the engine. The contact called the local dealer, who confirmed that there was no recall under the VIN. The vehicle was not diagnosed or repaired. The failure mileage was approximately 134,000.
Feb 24, 2025
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
Q1: Yes, it is available for inspection upon request. The instrument cluster showed some messages* randomly appearing/beeping on and off but there were other issues present: • Acceleration not possible in drive • At one point transmission would not shift from gear 3 • *Speedometer would go up and down randomly until it eventually stayed at 0 physically and digitally as I was going 55-60 MPH • *Check Engine light ON • *Red ‘Brake’ light ON • *ABS failed • *Distance sensors failed • *Stability control failed • *Electronic braking system failed • *Power steering failed • *Cruise control failed • *Mercedes PRE-SAFE failed • *Blind Spot Assist failed • *Lane Keeping Assist failed • *Adaptive Highbeam Assist failed • *Mileage was not displaying on the dash • Car would not shut off as I pushed the off button when I managed to eventually stop • *Climate temperature sensor reaching temps of 127 degrees Fahrenheit. Q2: I lost control of the vehicle while driving on the highway at relevant speeds. I was unable to safely stop for some time. If this had been at night, the issue would have been even more dangerous. This car has previously slammed on the brakes erroneously (no visually perceived danger of a forward collision). These previous brake slamming issues happened once in a traffic jam on the highway and once on a main road. Q3: Not that I know of or remember, no. Q4: Before this latest incident, I have previously left my car at the dealership’s workshop to be inspected for some relevant issues and concerns that I have had. It was there for almost 2 months on one occasion. Q5: There was only one warning lamp on the instrument cluster related to the collision prevention assist being inoperative. This message has been on the dash for maybe a year or more. The times it previously slammed on the brakes erroneously, no messages were on the dash.
Oct 11, 2024
EXTERIOR LIGHTING,STRUCTURE,ENGINE
1 complaint
Dealership stated on 6/4/24 extensive rust and perforations on rear vehicle sub frame that can cause risk to driver of accident or injury. MBUSA is offering to replace sub frame part # 212 350 38 05. However dealership advised MBUSA is not offering to replace corroded brake lines or brake fluid exchange, and would need to come out of pocket. MBUSA failed to notify me of safety defect. Vehicle was purchased from MB of Arlington, VA in 4/2019 however dealership sold vehicle that is dangerous to drive. The vehicle also has additional safety defects such as a passenger tail light that does not work, and a license plate light not functioning. Dealership wants an additional $1500 to replace these (2) lights. Vehicle has low mileage at 60,000 and was purchased with 35,000 under MB CPO program. I am very disappointed in Mercedes Benz and have never had so many quality and safety issues with any of my prior E-Classes before. I contacted MBUSA and opened up a Executive Care Escalations Case [XXX}. There was no warning lights of the impending safety feature. The level of rust on the sub frame is horrifying, and this vehicle should never have been sold to me under MB CPO. In addition, the vehicle engine is leaking oil in multiple places and could catch fire in any moment. I have never seen so many issues on a vehicle with low mileage, especially with a Mercedes. Dealer is refusing to assist with cost, and wants 2K+ to replace engine gaskets. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 04, 2024
FUEL SYSTEM, GASOLINE
1 complaint
The contact owns a 2016 Mercedes-Benz E350. The contact stated that while the vehicle was parked and shut off inside the garage, there was an abnormally strong fuel odor detected. The vehicle was taken to the dealer, where it was diagnosed with a cracked fuel filter that needed to be replaced. The vehicle was then taken to an independent mechanic, who replaced the fuel filter. The manufacturer was not made aware of the failure. The failure mileage was 48,000.
Aug 31, 2023
STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
I was driving my husband's 2016 E350 at 45 mph when the car accelerated. I attempted to control the speed by braking but the brake did not respond well. The steering wheel was also loose. The car sped up and turned left to the opposite side of the road, crossed the two lanes and hit the fence followed by a tree. The car was totaled, and the tree broke down at its branches. I survived the crush with two fractures on my back and on my left thumb.
Aug 23, 2023
BACK OVER PREVENTION
1 complaint
The contact owns a 2016 Mercedes-Benz E400. The contact stated while reversing the Back Over Prevention camera screen was blank. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that no failure was found. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 62,000.
Mar 23, 2023
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
1 complaint
I was driving on North Shepherd Drive in Houston, TX, at a speed of approximately 35 MPH. While I was lightly braking to slow down for an upcoming intersection where I wished to turn, the car flashed 2 error lights--Frontal Collision Avoidance System Inoperable, and Traction Control System Inoperable. At that moment, the car began to accelerate out of my control. It began to accelerate at a pace comparable to a full-throttle acceleration. At that moment, I turned off the vehicle and coasted to the side of the road. After a moment, I turned the car back on, electrical components responded as normal. However, there was a fluttering movement on the RPM levels on the tachymeter--even at idle levels.
Oct 27, 2022
STRUCTURE,ENGINE
1 complaint
The contact owns a 2016 Mercedes-Benz E350. The contact stated that there was an oil burning odor present inside and outside of the vehicle. The vehicle was taken to the local dealer who diagnosed that the engine drive belts were faulty, and corrosion was present on the motor mounts. The vehicle was not yet repaired. In addition, the HVAC system was faulty causing mold and mildew to build up inside the vehicle. The manufacturer was not yet notified. The failure mileage was 55,000.
Nov 12, 2021
TIRES
1 complaint
Tires have under 7000 miles. Traveling on I75 in Florida the car started to vibrate. I slowed down and was able to make it to a Mercedes dealership. The mechanic informed me that the cords in both rear tires had separated. I had the tires replaced which were not under any warrantee. I have the same tires on the front of the vehicle which I am very concerned about as the mechanic told me I was lucky the tires didn't explode. 245/40r18.
Aug 04, 2021
AIR BAGS,SERVICE BRAKES
1 complaint
RIGHT PASSENGER AIR BAG MALFUNCTION. PARKING BRAKE FAIL TO ENGAGE.
Mar 26, 2021
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
WHEN I TRY TO PUT THE VEHICLE IN PARK THE CAR IS STUCK IN DRIVE OR REVERSE. IF THE CAR IS IN REVERSE OR IF THE VEHICLE IS IN DRIVE AND YOU USE THE GEAR SELECTOR TO PUT THE VEHICLE IN PARK OR CHANGE AND GEAR THE VEHICLE DOES NOT CHANGE THE GEAR. I BOUGHT THIS VEHICLE CERTIFIED PREOWNED FROM MERCEDES-BENZ DEALERSHIP IN JULY 2019 THE VEHICLE HAS LESS THAN 4000 MILES ON IT SINCE I BOUGHT IT CERTIFIED AND THIS ISSUE HAS OCCURRED. THIS IS A SAFETY ISSUE WHICH COULD HAVE INJURY AND OR DEATH. THE MERCEDES-BENZ DEALER IS STATING THERE WAS A FAULT CODE WITH THE SHIFTER ATTACHED TO THE STEERING WHEEL AND NEED TO REPLACE THE ENTIRE MODULE DUE TO AN ELECTRICAL FAULT. THE DEALERSHIP IS REFUSING TO HONOR DISREPAIR UNDER A SAFETY MAINTENANCE FROM THE MANUFACTURE. I HAVE ESCALATED THIS MATTER TO MERCEDES-BENZ EXECUTIVE RELATIONS. THIS ISSUE HAS BEEN ONGOING FOR THE PAST SEVERAL MONTHS SINCE LAST YEAR.
Feb 03, 2021
SUSPENSION,WHEELS
1 complaint
CHAMFER BOLTS BENT BY POTHOLES. CAUSED UNEVEN WEAR OF TREAD AND MULTIPLE FLATS OVER PAST YEAR. *TR
Jun 19, 2020
STEERING,POWER TRAIN
1 complaint
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF HUNT VALLEY 9800 YORK ROAD COCKEYSVILLE, MD 21030, (410)-666-7777 TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE CONTACT STATED THAT THE FREE REPAIR FAILED TO FIX THE FAILURE STATED IN THE RECALL. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE SOUND DISAPPEARED WHEN THE VEHICLE EXCEEDED 40 MPH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,763.
Mar 31, 2020
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350W. CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE DRIVER SIDE AIRBAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (MERCEDES-BENZ OF WEST HOUSTON 1025 HIGHWAY 6 N, HOUSTON, TX 77079, (281) 492-5800) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE DRIVER AIRBAG GASKET SEAL, CABLE CONNECTOR WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V177000 (ELECTRIL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATION 41,166.
Feb 24, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
MY COLLISION PREVENTION MADE MY 2016 MERCEDES BENZ E400 SLAM ON THE BREAKS WITH NO CARS AROUND OTHER THEN THE CAR PARKED TO THE SIDE OF THE ROAD AND THE CARS BEHIND ME.
Dec 18, 2019
EXTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350 WAGON. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS WOULD NOT ILLUMINATE PROPERLY AND WERE VERY DIM. AUTOHAUS PEORIA (2322 VAN WINKLE WAY, PEORIA, IL) WAS NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20.
Mar 12, 2019
AIR BAGS,UNKNOWN OR OTHER
1 complaint
OCT 06,2017 MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE WHEN WILL THIS BE FIXED?
Mar 15, 2018
ELECTRICAL SYSTEM,AIR BAGS,COMMUNICATION
1 complaint
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR RANDOMLY FLASHED. THE ON STAR COMMUNICATION SYSTEM GENERATED REPORTS AND CALLED TO INQUIRE IF THERE WAS A CRASH. THE DEALER (MERCEDES-BENZ OF BEVERLY HILLS, 9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210, (310) 659-2980) WAS UNABLE TO DISCONNECT THE ON STAR COMMUNICATION SYSTEM AND STATED THAT THE CONTROL UNIT PREMATURELY FAILED BECAUSE OF COFFEE THAT MAY HAVE SPILLED IN THAT AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. ..UPDATED 10/25/17 *BF *JS
Aug 03, 2017
AIR BAGS,SEAT BELTS,SERVICE BRAKES
1 complaint
MY VEHICLE WAS MOVING THRU INTERSECTION WHEN ANOTHER VEHICLE RAN A RED LIGHT. I HIT THE BRAKES, BUT STILL CRASHED INTO SIDE OF OTHER VEHICLE AT 20-25 MPH. MY VEHICLE HAD FRONT END DAMAGE AND WAS A TOTAL LOSS. I WAS WEARING A SEAT BELT, BUT IT DID NOT HOLD ME TO THE SEAT. I HIT THE STEERING WHEEL WITH MY CHEST AND HAD TO GO TO HOSPITAL FOR X-RAYS. ALSO, THE STEERING WHEEL AIR BAG DID NOT DEPLOY. THE DEALER SAID I WAS NOT GOING FAST ENOUGH TO DEPLOY AIR BAG. THAT IS NOT TRUE. *TR
Jan 25, 2017
FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL
1 complaint
CAR SHOWN INTERMITTENT PROBLEM OF NOT ACCELERATING WHEN GAS PEDAL IS PUSHED. IT WILL GIVE MANY JERKY MOVEMENTS BUT THEN AFTER FEW MINUTES DRIVING LIKE THIS IT WILL NORMALIZE. I TOOK IT TWICE TO DEALER AND THEY COULD NOT IDENTIFY OR REPLICATE PROBLEMS. THEN MY WIFE TAKING KIDS TO SCHOOL HAS SIMILAR PROBLEM SO I GOT SCARED FOR SAFETY OF KIDS AND WROTE TO THEIR HEAD QUARTER. THEY TOLD ME TO TAKE THE CAR BACK TO DEALER AND LEAVE IT FOR 5-6 DAYS SO THEY CAN TRY TO FIND THE PROBLEM. AFTER FEW DAYS THEY GAVE ME "GREAT NEWS" THAT THEY CONFIRM THE PROBLEM AND IDENTIFY THE SOURCE IT IS"WATER IN THE GAS" I WAS TOLD THAT COSTCO AND SMITH SELL CHEAPER GAS BUT QUALITY IS NOT GOOD AND TOLD ME TO WATCH" CHANNEL 3"WHERE THERE WAS A REPORT IN THIS REGARD. I TOLD THEM THAT I DON'T BUY THIS THEORY AS COSTCO AND SMITH ARE TWO BIG COMPANIES TO ALLOW THIS LACKING AND I SEE THOUSANDS OF OTHER MOTORISTS GETTING THEIR TANK FILLED THERE. THEY TOLD ME THAT MB WILL NOT GUARANTEE UNTIL GAS HAS NOT CHANGED AND I AGREED TO CHANGE THE GAS AND GET LATER FILL UP FROM "CHEVRON".OR THE SAFETY OF MY KIDS I STILL FOLLOW THEIR RECOMMENDATIONS AND GAS IS ONLY REFILLED FROM CHEVRON BUT AS I SUSPECTED THIS IS NOT THE PROBLEM AS CAR CONTINUES TO HAVE SIMILAR PROBLEM AND WILL NOT SPEED UP BY PUSHING ACCELERATOR INTERMITTENTLY . DUE TO RISK CAR IS ALMOST KEPT IN GARAGE AND USED ONLY FOR INTENSE NEED. *TR
Dec 25, 2016
VEHICLE SPEED CONTROL
1 complaint
MY WIFE WAS TRAVELING AT 65 MILES PER HOUR IN THE HIGH OCCUPANCY VEHICLE LANE OF THE LONG ISLAND EXPRESSWAY WHEN THE CAR SUDDENLY DECELERATED AND A WARNING LIGHT CAME ON THE DASHBOARD. THE VEHICLE WOULD NOT ALLOW HER TO ACCELERATE ANY LONGER AND SHE BECAME DISABLED INSTANTLY CAUSING AN EXTREMELY DANGEROUS SITUATION FOR HER. OBVIOUSLY SHE HAD TO ATTEMPT TO GET OFF THE HIGHWAY, OR AT LEAST ONTO THE SHOULDER. HOWEVER SHE HAD TO CROSS FOUR LANES OF TRAFFIC WHILE GOING TWENTY MILER PER HOUR.
Oct 07, 2016
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 75 MPH, THE COLLISION ASSIST INOPERATIVE WARNING INDICATOR DISPLAYED ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL WARNING INDICATOR ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE DID NOT RESPOND. THE VEHICLE WOULD NOT DOWN SHIFT. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS UNABLE TO BE DIAGNOSED AND THE SOFTWARE WAS RESET. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800. UPDATED 03/10/16*LJ
Dec 29, 2015
Frequently Asked Questions
How many problems does the 2016 MERCEDES-BENZ E-Class have?
The 2016 MERCEDES-BENZ E-Class currently has 86 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2016 MERCEDES-BENZ E-Class?
The most common problems reported for the 2016 MERCEDES-BENZ E-Class are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2016 MERCEDES-BENZ E-Class problem data come from?
All problem and complaint data for the 2016 MERCEDES-BENZ E-Class comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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